Determine which legal clause the following paragraph belongs to: adheretostrictprocessesinrespectofservicelevelmanagementwhichisreflectedthroughthe utilizationofitsAudioVisualServiceManagementtool(AVSM).AVSMisaservicemanagement platformbaseduponITILmethodologiesforincidentmanagement,allsupportrequestswillbe managedthroughAVSM