The procedure and time limit for the consideration of citizens' complaints and claims by State bodies, public organizations, enterprises, institutions and organizations, irrespective of their form of ownership, is set out in the Citizens' Appeals Act.
国家机构、公共组织、企业、机关和组织审理公民申诉和索赔的程序和时限均在《公民上诉法》中有明确规定，不论其所有制形式如何。