- The introduction of the UNHCR Code of Conduct in October 2002 and the implementation of facilitation sessions at all levels to increase staff members' awareness of their rights and obligations;
30. 收到的投诉数目增加，随后趋于稳定，应将此视为工作人员对其义务的认识提高以及难民署内希望有更加透明和有效的问责制。