It is also at this stage that the organizations should define the outsourcing objectives being pursued, specify the scope and level of services to be provided, as well as quality standards, performance measures and evaluation criteria or benchmarks.
在这一阶段，还应该明确所追求的外包目标，确定外包服务的范围和水平，以及质量标准、效绩保障措施和评价标准或尺度。