An attempt is made to discover the motives, both parties are given a hearing, and whenever possible they try to solve the problem through dialogue before resorting to the courts.
咨询中心将努力调查当事人的动机，给双方提供听证的机会，而且，只要有可能，咨询中心还将努力通过对话在诉诸法庭之前解决有关问题。