Although customer service is traditionally thought of from a business perspective, it actually has another meaning. Customer service can be thought of in two ways: as a business term or as a philosophical concept. It’s beneficial to learn both definitions. Both of these definitions will be explored below.
Customer Service as a Philosophical Concept
Customer service can be defined as the experience of a customer interacting with an employee, from the customer’s point of view. This experience includes the interaction before purchasing a product, along with the experiences after. Whatever the case, it’s essential that all interactions a customer has with employees are professional.
Employees should not let anything affect the quality of service they provide to a customer. If they are having a bad day or if the customer was rude to them in the past, they need to forget that and offer the customer the best experience possible.
Customer Service as a Business Concept
Customer service can also be an actual, physical department. Some businesses have a group of people whose job it is to interact with customers all day to solve their problems. Some examples of problems that these employees might help these customers handle include issuing refunds, granting rain checks, or handling customer questions via telephone.
Yonyx can help your business with customer service. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. Contact us today!
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Ingawa huduma ya wateja ni jadi walidhani ya kutoka mtazamo wa biashara, ni kweli ina maana nyingine. Huduma ya wateja inaweza kufikiriwa kwa njia mbili: kama neno la biashara au kama dhana ya kifalsafa. Ni manufaa kujifunza ufafanuzi wote wawili. Maelezo yote mawili yatazungumziwa hapa chini. Huduma ya wateja kama dhana ya kifalsafa Huduma ya wateja inaweza kufafanuliwa kama uzoefu wa mteja kuingiliana na mfanyakazi, kutoka kwa mtazamo wa mteja. Uzoefu huu ni pamoja na mwingiliano kabla ya kununua bidhaa, pamoja na uzoefu baada ya. Chochote kesi, ni muhimu kwamba mahusiano yote mteja ana na wafanyakazi ni kitaaluma. Wafanyakazi hawapaswi kuruhusu chochote kuathiri ubora wa huduma wanayowapa wateja. Ikiwa una siku mbaya au mteja alikuwa mbaya kwao hapo awali, unapaswa kusahau na kumpa mteja uzoefu bora iwezekanavyo. Huduma ya wateja kama dhana ya biashara Huduma ya wateja pia inaweza kuwa halisi, idara ya kimwili. Kampuni nyingi zina wafanyikazi ambao kazi yao ni kuwasiliana na wateja kila siku ili kutatua matatizo yao. Mifano ya matatizo ambayo wafanyikazi hawa wanaweza kusaidia wateja hawa kushughulikia ni pamoja na kutoa malipo, kutoa ukaguzi wa mvua, au kushughulikia maswali ya wateja kupitia simu. Yandex inaweza kusaidia biashara yako na huduma ya wateja. Yonix inaruhusu mashirika kuunda chati za mtiririko wa media nyingi ambazo hutoa wateja uzoefu wa kujitumikia wa maingiliano sawa na kuingiliana na wakala wa moja kwa moja. Wasiliana nasi leo! [Botoni_box header=] [Botoni_text=] [Botoni_box] [Botoni_text=] [Botoni_box] [Botoni_text=] [Botoni_box] [Botoni_box] [Botoni_box] [Botoni_box] [Botoni_box] [Botoni_box] [Botoni_box] [Botoni_box] [Botoni_box] [Botoni_box]