One thing we know, is that almost no one enjoys receiving criticism or negative feedback. But you can learn to flip it into an opportunity to learn and improve. You might ask, how can I accomplish this?
If you learn to use active listening apply strategic empathy, use open body language and the power of reframing a situation from one that you feel defensive (perhaps even anxiety) to a perception of opportunity to learn something real. You can benefit by identifying how you can improve and/or learn about the person providing the criticism. You will discover you just turned a potentially unpleasant experience into a positive learning experience.
Helpful hints when receiving criticism or negative feedback
Maintain eye contact. Nothing is more frustrating than speaking with someone about an important issue and you notice they are not paying 100% attention to you. They might be looking at their phone or maybe not even looking straight at you, so it is very important to maintain eye contact.
Applies strategic empathy. Empathy does not mean you agree with the other person, but empathy means you can put yourself in the other persons shoes and understand their point of view. This is a very important skill in effective communication.
If you disagree, hold your tongue until they finish sharing criticizing and negative feedback. Resist the urge to interrupt, if you do to correct and in accuracy plead your case you are going to look worse. Even if you are right arguing or being defensive will only make the other person dig their heels in deeper and leave more strongly that they are right. Gather your thoughts first and calmly balance the situation.
If you use open body language, then you signal to the other person nonverbally that you’re listening. Nod your head to demonstrate you are hearing and understanding this does not mean you agree but demonstrates that and shows you get the message.
Each time you use verbal tags or phrases like yes OK I hear you; I understand, I’m willing, I’ll make an effort, I’ll work on that, thanks for pointing that out. You express and show that you are listening.
If appropriate, you can insist on follow up meeting with a request, “could I check back with you, to make sure I am making progress in the direction you want?”
You can easily see that your demeanor and ability to choose your words carefully will make all the difference.
The more you express an eagerness to improve and learn the last resistance you should receive from the person providing the criticism or negative feedback.
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Jambo moja tunalojua ni kwamba karibu hakuna mtu anayependa kupokea ukosoaji au maoni hasi. Lakini unaweza kujifunza kuigeuza kuwa fursa ya kujifunza na kuboresha. Huenda ukauliza, naweza kutimizaje jambo hili? "Kama unajifunza kutumia kusikiliza kwa bidii, tumia hisia-mwenzi ya kimkakati, tumia lugha ya mwili iliyo wazi na nguvu ya ""kurekebisha"" hali kutoka kwa moja ambayo unahisi ulinzi (labda hata wasiwasi) hadi mtazamo wa fursa ya kujifunza kitu halisi." Unaweza kufaidika kwa kutambua jinsi unavyoweza kuboresha na au kujifunza kuhusu mtu anayetoa ukosoaji. Utagundua kwamba umegeuza tu uzoefu usiofurahisha kuwa uzoefu mzuri wa kujifunza. Maelezo muhimu unapoona ukosoaji au maoni mabaya Hakuna kitu cha kukatisha tamaa zaidi kuliko kuzungumza na mtu kuhusu suala muhimu na unagundua hawajali 100% kwako. Huenda wakakutazama kwenye simu au hata wakakutazama moja kwa moja, kwa hiyo ni muhimu sana kuwasiliana kwa macho. Inatumia hisia-mwenzi za kimkakati. Uelewaji haimaanishi kwamba unakubaliana na mtu mwingine, lakini unamaanisha kuwa unaweza kujiweka katika nafasi ya mtu mwingine na kuelewa maoni yake. Hii ni ustadi muhimu sana katika mawasiliano yenye matokeo. Ikiwa hukubaliani, funga ulimi wako hadi watakapomaliza kushiriki ukosoaji na maoni hasi. "Kupinga tamaa ya kukatiza, kama wewe kufanya ili kurekebisha na kwa usahihi kuomba kesi yako wewe ni kwenda kuangalia mbaya zaidi. """ Hata kama wewe ni haki ya kujadili au kuwa ulinzi tu kufanya mtu mwingine kuchimba visigino yao ndani ya kina na kuondoka kwa nguvu zaidi kwamba wao ni haki. Kwanza kukusanya mawazo yako na kwa utulivu kusawazisha hali. Ukitumia lugha ya mwili iliyo wazi, basi unamwambia mtu mwingine bila kusema kwamba unamsikiliza. "Kunyunyiza kichwa chako ili kuonyesha kwamba unasikiliza na kuelewa, haimaanishi kwamba unakubali, lakini inaonyesha kwamba umepata ujumbe.""" Kila mara unapotumia tags maneno au misemo kama vile ndiyo OK mimi kusikia wewe; Mimi kuelewa, mimi ni tayari, mimi kufanya juhudi, mimi kazi juu ya kwamba, asante kwa kuashiria kwamba. Uonyeshe na kuonyesha kwamba unasikiliza. "Ikiwa inafaa, unaweza kusisitiza juu ya mkutano wa ufuatiliaji na ombi, ""Naweza kuangalia nyuma na wewe, kuhakikisha mimi nina kufanya maendeleo katika mwelekeo unataka?""Unaweza kwa urahisi kuona kwamba tabia yako na uwezo wa kuchagua maneno yako kwa uangalifu kufanya tofauti yote." Kadiri unavyoonyesha hamu ya kuboresha na kujifunza, ndivyo upinzani wa mwisho unaopaswa kupokea kutoka kwa mtu anayekupa ukosoaji au maoni hasi. Kujifunza kanuni muhimu kwa ajili ya kubuni slides maonyesho na kuchunguza slides muhtasari mfano kwamba kweli resonates na watazamaji wako. Ongeza ustadi wako wa kutoa hotuba hadi kwenye viwango vipya! Ujuzi wa kuwasiliana kwa njia inayofaa umekuwa muhimu zaidi kuliko wakati mwingine wowote. Iwe katika mahusiano ya kibinafsi au ya kitaaluma, uwezo wa kujieleza waziwazi na kuungana na wengine ni kipengele cha msingi cha mwingiliano wa kibinadamu. Ujuzi wa kuwasiliana unatia ndani mambo mbalimbali, kutia ndani kuwasiliana kwa maneno na bila maneno, kusikiliza kwa bidii, kuelewana, na kutatua migogoro. Kwa kusitawisha ujuzi huu, unaweza kuboresha Kugundua nguvu ya akili ya hisia kwa viongozi wa utendaji wa juu! Jifunze jinsi akili ya kihisia-moyo inavyoongeza kufanya maamuzi, kutatua migogoro, ushirikiano wa timu, ushiriki wa wafanyikazi, na ukuaji wa kibinafsi. Kutoa uwezo wako wa uongozi na kuendesha mafanikio katika ulimwengu wa biashara ya leo. Jifunze jinsi ya kusitawisha uwezo wa kuvutia, ujuzi muhimu wa kufanikiwa kibinafsi na kitaaluma. Kujifunza misingi ya charisma, ikiwa ni pamoja na kuboresha mawasiliano ya timu na kutatua kutoelewana kwa ufanisi. Jifunze mbinu za kusikiliza kwa bidii, kutatua matatizo, na kutoa maoni yenye kujenga. Kuongeza picha yako ya kitaaluma. Kuongeza uwezo wako wa kutoa hotuba na ujasiri wa kuzungumza hadharani na mbinu hizi nne muhimu. Iwe unaanza au kuboresha ujuzi wako, makala yetu inashughulikia kuimarisha watazamaji wako, sanaa ya kufurahisha wakati wa kuelimisha, kuchochea kupitia elimu, na kuongeza ujasiri wako. Fikiria kuhudhuria warsha zetu za kuzungumza hadharani ili uboreshe zaidi.