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The following information is asked on each and every 911 call:
It is the goal of the 911 Center to ensure an accurate and quick response to the emergency you are reporting and answering all asked questions will assist in the proper and timely response of responders.
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9-1-1 is an emergency telephone number that provides expedient access to Law Enforcement, Emergency Medical Services and Fire Departments.
9-1-1 Origin & History
The three-digit telephone number "9-1-1" has been designated as the "Universal Emergency Number," for citizens throughout the United States to request emergency assistance. It is intended as a nationwide telephone number and gives the public fast and easy access to a Public Safety Answering Point (PSAP).
• In the United States, the first catalyst for a nationwide emergency telephone number was in 1957, when the National Association of Fire Chiefs recommended use of a single number for reporting fires.
• In 1967, the President's Commission on Law Enforcement and Administration of Justice recommended that a "single number should be established" nationwide for reporting emergency situations. The use of different telephone numbers for each type of emergency was determined to be contrary to the purpose of a single, universal number.
While there is no definitive list of reasons to call 911, it's important to remember that dialing 911 is for emergencies only! Here are some examples of when to call 911.
• To stop a crime in progress
• To report a fire of any kind
• To report an injury or serious medical problem
• To report a traffic accident
• To report any situation where a prompt response is required to protect life or property
(828)835-3144 is a ten digit non-emergency number which you can dial 24 hours a day for non-emergency help. Using the non-emergency number keeps 911 available for true emergencies.
Here are some examples of when you should call the non-emergency number.
• A crime that did not occur recently
• A non-emergent request to meet or speak with an officer
• Extra Security/Extra Patrol requests
Yes! You should not call E-911 Communications to report any of the following:
• Power Outages
• Telephone Problems
• Questions about road conditions/weather
• Ambulance billing questions
• To ask for other agency/department phone numbers
• Keys locked in a vehicle (unless a child is locked inside)
Please remember that Telecommunicators are highly trained public safety professionals that have attended numerous hours of training to help them process calls quickly and accurately. The information they gather from you by asking questions guide them in determining the best way to handle your emergency. A common misconception is that help is not sent until the caller is disconnected. However, this is not the case. The emergency is dispatched as soon as the initial call information is received. Remember, Telecommunicators work as a team. While one is obtaining your information, another is sending the appropriate help without delay.
If you do not know your 9-1-1 address and would like to find the information, call or go in person to the 911 Addressing office.
Contact 911 Addressing
If you are building a home in Cherokee County, you will be issued a 9-1-1 address when you receive your building permit. If you are using a contractor, make sure to ask him for your address when he obtains your permit. It is your responsibility to notify 911 addressing of any information changes including your address, telephone number or ownership.
Listen to local radio stations or check local social media news for weather, road conditions and reported school closings. Do not call 911 about your power, internet or cable being out.
North Carolina- Dial 511, 877-511-4662 or DriveNC.gov
Tennessee- 877-244-0065 or smartway.tn.gov
Georgia- 877-694-2511 or 511ga.org
Do not disconnect before speaking with the call taker! Just stay on the line, so you can let the call taker know that everything is ok. If you do not stay on the line, an officer will be dispatched to your location.
Usually. Under most circumstances your location can be pinpointed on our mapping system within a few feet of your actual location when you call from a cellular phone. In addition, the system can typically track a moving caller. Be aware that some older cellular phones are not phase II compatible-this means we cannot find your location. Always be prepared to tell the Telecommunicator your location.
YES! The 911 Center utilizes Voiance Language Line program to translate 911 calls from non-English speaking customers. This service translates approximately 300 languages from all over the world!
YES! If you are in an emergency situation and cannot call 911 (due to the nature of the emergency or if you are hard of hearing, deaf or speech impaired) you can text 911 as an alternative. The numbers '911' should be entered in the 'To' field and the message should contain the location of the emergency and they type of help needed. Dialing 911 and speaking with a Telecommunicator is always preferable. Call if you can, ONLY text if you can't.
Several factors play a part whether your call will be transferred to another agency:
• The location of the emergency
• The cell tower your call is being transmitted from
• The correct agency that would need to handle the reported emergency
It is the job of the 911 Center to make sure you are speaking with the correct agency that would best handle your emergency.
Cherokee County E-911 Communications uses Phase 2 Wireless 911 services. When you dial 911 from a cell phone, the Call-Taker can see your approximate location by receiving the location of the cell tower your call is coming from. The Call-Taker attempts to get your exact location, using coordinates through GPS. This allows the Call-Taker to place your location exactly; within a few feet of your actual location when you call from a cellular phone. GPS coordinates do not provide elevation.
• Pull Over - Do not put yourself or others at risk to make a call.
• Know Your Location - Give the address, or use landmarks, crossroads or mile markers to tell us where you are.
• Know Your Telephone Number - Memorize your cell phone number. Write it down in an easy to find location before you need to call 911.
• Briefly State Your Emergency - Seconds Count! You may need to be transferred to the appropriate responding agency.
• Don’t Hang Up - Be ready to give details, confirm information and follow instructions that could save a life.
• Stop Accidental Calls - More than half of wireless 911 calls are accidental. Always keep your keypad locked.
Kuunda akaunti ya tovuti - Kusimamia usajili wa taarifa, kuhifadhi maendeleo ya fomu na zaidi. "Kila simu ya 911 inahitaji taarifa zifuatazo: ""Lengo la kituo cha 911 ni kuhakikisha majibu sahihi na ya haraka kwa dharura unayoripoti na kujibu maswali yote yaliyoulizwa itasaidia katika majibu sahihi na ya wakati wa wajibuji.""" "Nambari ya simu ya ""9-1-1"" ni nambari ya simu ya dharura ambayo hutoa upatikanaji wa haraka kwa Utekelezaji wa Sheria, Huduma za Dharura za Matibabu na Idara za Moto." "Nambari ya simu ya tarakimu tatu ""9-1-1"" imechaguliwa kama ""Nambari ya Mahitaji ya Ulimwenguni"" kwa raia kote Marekani kuomba msaada wa dharura." Nambari hii ya simu ni ya kitaifa na inatoa upatikanaji wa haraka na rahisi kwa umma kwa Public Safety Answering Point (PSAP). Mwaka 1957 Marekani ilianzisha mfumo wa simu ya dharura, na mwaka huo huo shirika la National Association of Fire Chiefs lilipendekeza kutumia nambari moja tu ya simu ili kutoa taarifa za moto. Tume ya Rais ya Utekelezaji wa Sheria na Utaratibu wa Haki ilipendekeza kwamba "nambari moja ya simu ianzishwe" nchini kote kwa ajili ya kuripoti hali za dharura. Matumizi ya nambari tofauti za simu kwa kila aina ya dharura iliamuliwa kuwa kinyume na kusudi la nambari moja, ya ulimwengu. Ingawa hakuna orodha kamili ya sababu za kupiga simu ya 911, ni muhimu kukumbuka kwamba kupiga simu ya 911 ni kwa ajili ya dharura tu! Hapa kuna mifano ya wakati wa kupiga simu ya 911. • Ili kuondoa uhalifu unaoendelea, kuripoti moto wa aina yoyote, kuripoti jeraha au tatizo kubwa la matibabu, kuripoti ajali ya barabarani, kuripoti hali yoyote ambayo inahitaji majibu ya haraka ili kulinda maisha au mali, 828 835-3144 ni nambari ya nambari ya 10 ambayo unaweza kupiga masaa 24 kwa siku kwa msaada usio wa dharura. Kwa kutumia nambari ya simu ya dharura, unaweza kuwasiliana na 911 kwa ajili ya dharura halisi. Hapa kuna mifano ya wakati unapaswa kupiga simu ya simu isiyo ya dharura. • Uhalifu ambao haukufanyika hivi karibuni • Ombi lisilo la dharura la kukutana au kuzungumza na afisa • Ombi la Usalama wa ziada / Duka la ziada Ndiyo! "Hakuna mtu anayepaswa kupiga simu kwa E-911 Communications ili kuripoti yoyote ya yafuatayo: ""Mvutano wa umeme, matatizo ya simu, maswali kuhusu hali ya barabara, hali ya hewa, maswali ya malipo ya ambulansi, maswali ya kuomba nambari za simu za mashirika mengine, funguo zilizofungwa ndani ya gari, isipokuwa mtoto amefungwa ndani, tafadhali kumbuka kuwa wajumbe wa mawasiliano ni wataalamu wa usalama wa umma waliohitimu masaa mengi ya mafunzo." Habari wanayokusanya kutoka kwako kwa kuuliza maswali huwaongoza katika kuamua njia bora ya kushughulikia hali yako ya dharura. Wazo lisilo la kweli la kawaida ni kwamba msaada haupelekwi mpaka mpiga-simu awe amekatwa. Hata hivyo, sivyo ilivyo. Hali ya dharura ni kutumwa mara tu taarifa ya awali wito ni kupokea. Kumbuka, wawasilianaji wa simu hufanya kazi wakiwa kikundi. Wakati mmoja anapata habari yako, mwingine anatuma msaada unaofaa bila kuchelewesha. Ikiwa unajua anwani yako ya 911 na ungependa kupata habari, piga simu au nenda kibinafsi kwenye ofisi ya 911 Addressing. Ikiwa una nyumba katika Kaunti ya Cherokee, utapewa anwani ya 9-1-1 unapopokea kibali chako cha ujenzi. Ikiwa unatumia mkandarasi, hakikisha umwulize anwani yako anapopata kibali chako. Ni wajibu wako kuwajulisha wajumbe wa 911 juu ya mabadiliko yoyote ya habari, ikiwa ni pamoja na anwani yako, nambari ya simu au umiliki. Sikiliza vituo vya redio vya eneo lako au angalia habari za mitandao ya kijamii kwa hali ya hewa, hali ya barabara na kufungwa kwa shule. Usikubali kupiga simu 911 ikiwa umeme, mtandao au kebo yako imekatika. Kwa mfano, kwa mfano, katika jimbo la North Carolina, piga 511, 877-511-4662 au DriveNC.gov, Tennessee, 877-244-0065, au smartway.tn.gov, Georgia, 877-694-2511 au 511-ga.org. Baki tu kwenye mstari, ili uweze kumjulisha mpokeaji wa simu kwamba kila kitu ni sawa. Ikiwa hutaendelea kwenye mstari, afisa wa polisi atatumwa mahali ulipo. Kwa kawaida. Katika hali nyingi, eneo lako linaweza kuonekana kwenye mfumo wetu wa ramani ndani ya mita chache za eneo lako halisi unapoita kutoka kwa simu ya mkononi. Kwa kuongezea, mfumo unaweza kawaida kufuatilia mwitaji anayehama. Kumbuka kwamba baadhi ya simu za mkononi za zamani si sambamba na awamu ya pili - hii inamaanisha hatuwezi kupata eneo lako. Daima uwe tayari kumwambia Mtangazaji wa Simu mahali ulipo. NDIYO! Kituo cha 911 hutumia programu ya Voiance Language Line kutafsiri simu za 911 kutoka kwa wateja wasiozungumza Kiingereza. Huduma hii inatafsiri karibu lugha 300 kutoka duniani kote! NDIYO! Ikiwa una shida ya dharura na huwezi kupiga simu ya 911 (kwa sababu ya hali ya dharura au ikiwa una shida ya kusikia, kiziwi au usemi) unaweza kutuma ujumbe kwa 911 kama mbadala. Nambari za 911 zinapaswa kuingizwa katika uwanja wa 'Kwa' na ujumbe unapaswa kuwa na eneo la dharura na aina ya msaada unaohitajika. Kuita 911 na kuzungumza na Msaidizi wa Televisheni ni bora zaidi. Piga simu ikiwa unaweza, Tuma tu ujumbe ikiwa huwezi. Kuna mambo kadhaa yanayofanya kazi ikiwa wito wako utahamishwa kwa shirika lingine: • Mahali pa dharura • Mnara wa simu ya mkononi wito wako unasafirishwa kutoka • Shirika sahihi ambalo lingehitaji kushughulikia dharura iliyoripotiwa. E911 Communications inatumika katika eneo la Cherokee County, na inatumika katika maeneo ya karibu na eneo la Cherokee County. Wakati wa kupiga simu 911 kutoka simu ya mkononi, Call-Taker inaweza kuona eneo lako takriban kwa kupokea eneo la mnara wa simu ya mkononi wito wako unatokana. Mteja anajaribu kupata eneo lako halisi, akitumia kuratibu kupitia GPS. Hii inaruhusu Call-Taker kuweka eneo lako hasa; ndani ya mita chache ya eneo lako halisi wakati wewe wito kutoka simu ya mkononi. GPS kuratibu si kutoa urefu. • Simama kando - Usijitie mwenyewe au wengine hatarini kwa kupiga simu. • Jua Mahali pako - Tupa anwani, au tumia alama za mahali, makutano ya barabara au alama za maili kutuambia uko wapi. • Jua Nambari Yako ya Simu - Kumbuka nambari yako ya simu ya mkononi. "Kumbuka kuwa ""kuandika"" ni rahisi sana kabla ya kupiga simu ya 911." • Taja kwa ufupi hali yako ya dharura - Sekunde Huhesabu! Huenda ukahitaji kuhamishwa kwa shirika linalofaa linalokujibu. • Usikate simu - Kuwa tayari kutoa maelezo, kuthibitisha habari na kufuata maagizo ambayo yanaweza kuokoa maisha. • Kuacha wito wa ajali - Zaidi ya nusu ya simu za 911 zisizo na waya ni za ajali. Daima kuweka keyboard yako imefungwa.