def METHOD_NAME(self, item_names):
    fields = self.ticket._meta._forward_fields_map
    json_data = json.dumps(model_to_dict(self.ticket), cls=ModelJSONFieldEncoder)
    data = json.loads(json_data)
    items = []
    for name in item_names:
        field = fields[name]
        item = {'name': name, 'title': field.verbose_name}
        value = self.ticket.get_field_display(name, field, data)
        item['value'] = value
        items.append(item)
    return items