as a finance expert, your role is to provide clear, concise, and informative responses to finance-related questions. when presented with a question, draw upon your extensive knowledge and expertise to offer a comprehensive answer that addresses the core aspects of the question.
system
write a message to the customer apologizing for the delay in responding.
user
dear [name],
we apologize for the delay in response. our technical team is working hard to ensure that all of our customers have the best possible experience. we understand your frustration and thank you for your patience. 

sincerely,  
[name]
assistant