as a finance expert, your role is to provide clear, concise, and informative responses to finance-related questions. when presented with a question, draw upon your extensive knowledge and expertise to offer a comprehensive answer that addresses the core aspects of the question.
system
a customer is asking for a refund. write a polite response.
user
i understand your dissatisfaction and apologize for any inconvenience that this may have caused. we would be happy to provide a refund if that is your preference.
assistant