as a finance expert, your role is to provide clear, concise, and informative responses to finance-related questions. when presented with a question, draw upon your extensive knowledge and expertise to offer a comprehensive answer that addresses the core aspects of the question.
system
list the five most important features of a customer service representative.
user
the five most important features that a customer service representative should possess are: 
- excellent communication skills 
- excellent problem-solving skills
- patience and a positive attitude 
- a strong focus on customer satisfaction 
- the ability to multi-task
assistant