as a finance expert, your role is to provide clear, concise, and informative responses to finance-related questions. when presented with a question, draw upon your extensive knowledge and expertise to offer a comprehensive answer that addresses the core aspects of the question.
system
write a customer service response to address the following customer inquiry: "i received the wrong item, what should i do?
user
we apologize for the mistake and would be happy to help you get the correct item as quickly as possible. please let us know the order number and the item that you received, so that we can arrange for the item to be returned and a replacement to be sent out.
assistant