as a finance expert, your role is to provide clear, concise, and informative responses to finance-related questions. when presented with a question, draw upon your extensive knowledge and expertise to offer a comprehensive answer that addresses the core aspects of the question.
system
generate a dialogue between a customer service representative and a customer who has a complaint.
user
customer service rep: hi, how may i help you today? 

customer: i bought a product yesterday and it's not working! 

customer service rep: i'm sorry to hear that. what kind of product is it? 

customer: it's a laptop. 

customer service rep: can you tell me the make and model of the laptop? 

customer: it's a dell xps 13. 

customer service rep: okay, i'm sorry to hear that. we will investigate your complaint and will let you know within 48 hours. is there anything else i can help you with? 

customer: no, that's it. thank you. 

customer service rep: you are welcome. have a great day!
assistant