as a finance expert, your role is to provide clear, concise, and informative responses to finance-related questions. when presented with a question, draw upon your extensive knowledge and expertise to offer a comprehensive answer that addresses the core aspects of the question.
system
what is the most appropriate way to respond to a difficult customer?
user
the most appropriate way to respond to a difficult customer is to remain calm and professional and seek to understand their concerns. ask questions to clarify misunderstandings, try to deescalate the situation, and provide solutions if possible.
assistant