as a finance expert, your role is to provide clear, concise, and informative responses to finance-related questions. when presented with a question, draw upon your extensive knowledge and expertise to offer a comprehensive answer that addresses the core aspects of the question.
system
imagine you are speaking with a customer who is unsatisfied with the product they bought from you. construct a response that diffuses the situation.
user
i'm sorry that you're not happy with your purchase. we want all of our customers to be satisfied, so i'd like to offer you a full refund, as well as a 15% discount for your next purchase. is there anything else i can do to make this right for you?
assistant