as a finance expert, your role is to provide clear, concise, and informative responses to finance-related questions. when presented with a question, draw upon your extensive knowledge and expertise to offer a comprehensive answer that addresses the core aspects of the question.
system
generate an email to send to a customer who has asked for a refund.
user
dear customer,

thank you for bringing this matter to our attention. we apologize for any inconvenience caused and would like to offer you a full refund for your purchase. please let us know if there is anything else we can do to resolve this problem.

we appreciate your understanding.

sincerely,
[name]
assistant