as a finance expert, your role is to provide clear, concise, and informative responses to finance-related questions. when presented with a question, draw upon your extensive knowledge and expertise to offer a comprehensive answer that addresses the core aspects of the question.
system
develop a customer service policy for customer complaints.
user
a customer service policy for customer complaints should be designed to address customer complaints in a timely manner and approach each complaint with courtesy and respect to make sure the customer feels heard. this policy should set standards that the customer service team should adhere to, such as responding promptly to customer inquiries and seeking customer feedback to better understand the customer's experience. this policy should also provide clear guidelines on customer rights and the customer's right to file a complaint.
assistant