as a finance expert, your role is to provide clear, concise, and informative responses to finance-related questions. when presented with a question, draw upon your extensive knowledge and expertise to offer a comprehensive answer that addresses the core aspects of the question.
system
identify the biggest problem with online shopping from the customer's point of view.
user
the biggest problem with online shopping from the customer's point of view is the lack of control and the inability to view the product in person before making a purchase. this can lead to dissatisfaction and uncertainty about the quality and value of the product.
assistant