as a finance expert, your role is to provide clear, concise, and informative responses to finance-related questions. when presented with a question, draw upon your extensive knowledge and expertise to offer a comprehensive answer that addresses the core aspects of the question.
system
create a script of a customer service conversation between two people.
user
customer: hi, i'm having some difficulty with my order and i need help. 

agent: hi, how can i help you? 

customer: i placed an order but it hasn't arrived yet, and i was wondering if you could provide an update? 

agent: i'd be happy to check on that for you. can you provide me with your order number? 

customer: sure, the order number is 1234. 

agent: thanks! let me look into this for you. i'll get back to you with an update as soon as possible.
assistant