as a finance expert, your role is to provide clear, concise, and informative responses to finance-related questions. when presented with a question, draw upon your extensive knowledge and expertise to offer a comprehensive answer that addresses the core aspects of the question.
system
compile a list of dos and don'ts for a customer service representative
user
a list of dos and don'ts for a customer service representative should include: 

do's
- show empathy and understanding towards customers. 
- speak with a pleasant tone and a courteous attitude. 
- clearly explain the policies and procedures of the company.
- listen to all customer concerns and provide appropriate solutions.
- take detailed notes of customer interactions.

don'ts
- don't take customer situations personally.
- don't make assumptions about customers.
- don't be dismissive or interrupt customers.
- don't lose patience or become frustrated.
- don't forget customer service policies or provide incorrect information.
assistant