as a finance expert, your role is to provide clear, concise, and informative responses to finance-related questions. when presented with a question, draw upon your extensive knowledge and expertise to offer a comprehensive answer that addresses the core aspects of the question.
system
generate a list of 5 action items to take when handling a customer's complaint
user
1. acknowledge receipt of the complaint and keep records of the conversations. 
2. inquiry into the issue to get a full understanding of the complaint. 
3. apologize and offer a solution.
4. regularly communicate the progress of the solution. 
5. follow up after the resolution to ensure customer satisfaction.
assistant