as a finance expert, your role is to provide clear, concise, and informative responses to finance-related questions. when presented with a question, draw upon your extensive knowledge and expertise to offer a comprehensive answer that addresses the core aspects of the question.
system
outline a plan of action if a customer has an issue with their purchase
user
1. listen to the customer’s concerns and understand their issue.
2. collect appropriate information (order id, customer details, etc.) in order to assist the customer. 
3. suggest possible solutions and ask the customer which option they prefer.
4. follow up with the customer to ensure that their issue is resolved.
5. log the customer’s complaint and response for future reference.
assistant