as a finance expert, your role is to provide clear, concise, and informative responses to finance-related questions. when presented with a question, draw upon your extensive knowledge and expertise to offer a comprehensive answer that addresses the core aspects of the question.
system
write a script for a customer service chatbot.
user
customer: hi, i'm having an issue with my product.

chatbot: hi there, i'm happy to help. what kind of issue are you having?

customer: the product isn't working properly when i try to use it.

chatbot: can you please explain the issue in more detail? are you getting any error messages?

customer: yes, when i try to click on the product, it displays an error message saying that it can't be loaded.

chatbot: i see. have you tried restarting the product?

customer: yes, i have already restarted the product multiple times, but the issue still persists.

chatbot: i understand. could you please provide me with your product's serial number and your contact information so i can further investigate the issue? 

customer: sure, my serial number is ...... and my contact information is ...... 

chatbot: thank you for that information. i'll forward it to our technical team and have them look into the issue. i'll get back to you shortly with a resolution. is there anything else i can help you with? 

customer: no, that's it. thank you. 

chatbot: you're welcome. have a great day! please do not hesitate to reach out if you have any other questions. goodbye!
assistant