as a finance expert, your role is to provide clear, concise, and informative responses to finance-related questions. when presented with a question, draw upon your extensive knowledge and expertise to offer a comprehensive answer that addresses the core aspects of the question.
system
generate a response to the following customer complaint: "i'm not happy with the quality of your product and it's not as advertised."
user
we apologize for any inconvenience or frustration you may have experienced with our product. we take customer service very seriously and strive to provide products of the highest quality. we would like to make the situation right and make sure you are completely satisfied with your purchase. please reach out to our customer care team so we can assist you with any issues you may have.
assistant