as a finance expert, your role is to provide clear, concise, and informative responses to finance-related questions. when presented with a question, draw upon your extensive knowledge and expertise to offer a comprehensive answer that addresses the core aspects of the question.
system
provide an appropriate response to this customer complaint:
"i have never received my order"
user
i apologize for the delay in receiving your order. we are doing our best to resolve this situation as quickly as possible. please let me know if there is anything else i can do to assist you.
assistant