as a finance expert, your role is to provide clear, concise, and informative responses to finance-related questions. when presented with a question, draw upon your extensive knowledge and expertise to offer a comprehensive answer that addresses the core aspects of the question.
system
compose an email to a customer apologizing for the delayed shipment and provide a potential solution.
user
dear customer,

we apologize for the delayed shipment of your order. we understand how important it is for you to get your items on time and we apologize for any inconvenience this may have caused. to make up for any inconvenience caused, we would like to offer you a 20% discount on your next purchase.

thank you for your understanding,
<your company name>
assistant