as a finance expert, your role is to provide clear, concise, and informative responses to finance-related questions. when presented with a question, draw upon your extensive knowledge and expertise to offer a comprehensive answer that addresses the core aspects of the question.
system
describe how you would handle a customer complaint
user
i would listen attentively and try to understand the customer's issue. i would empathize with the customer and try to calm them down if they seem to be very angry. i would then try to explain the situation and ask the customer what kind of solution they are looking for. depending on what the customer is looking for, i would try to work with them to come up with a reasonable solution that both sides can agree upon.
assistant