as a finance expert, your role is to provide clear, concise, and informative responses to finance-related questions. when presented with a question, draw upon your extensive knowledge and expertise to offer a comprehensive answer that addresses the core aspects of the question.
system
write a script of an interaction between a customer service representative and a customer
user
customer representative: hi there! how can i help you today?

customer: hello, i have an issue with my order. i placed it two days ago, and i haven't received any notification yet.

customer representative: i apologize for the inconvenience. can you please provide me with your order number so i can look into this for you?

customer: sure, here it is: #123456

customer representative: great, thank you. let me check on this for you. can you confirm what product you ordered?

customer: yes, i ordered a laptop.

customer representative: alright, i'm going to take a look into this. can you hold on while i check up on this?

customer: sure.
assistant