Dr. Elizabeth Joseph (PhD), Chief of Nursing, @WockhardtHosp , explains that patient experience and patient satisfaction are distinct yet interrelated concepts. #PatientExperience focuses on the interactions a patient has with the healthcare system, such as admissions, emergency care, and staff communication, capturing the what and how of their journey. #PatientSatisfaction , however, evaluates the patient’s perception of these experiences, typically through feedback forms, surveys, or reviews. Understanding and assessing both are crucial for improving patient-centric care and meeting #NABHstandards.

#NABH_DISHA #6thEditionStandard #PatientSafety #QualityCare #HealthcareExcellence #NABH

@QualityCouncil
#PatientExperience