Here's a short story:

I hated writing thank-you notes as a child, but I had no choice: My mother was adamant about honoring other people's kindness and generosity. But now after a childhood spent crafting those notes, the music of gratitude flows naturally from me. 

I hire Brant to build an arbor around my front door. I drew it exactly as I wanted, and he realized my vision perfectly. Surprised at how the arbor's beauty uplifted me every time I stepped into my house, I called Brant a few weeks after the arbor went up. He answered the phone defensively. 

"What can I do for you?" he asked, his voice cold and distant. 

"You can say, 'You're welcome,' " I responded. 

"I don't understand," Brant shot back. 

"I am calling to say 'Thank you.' '' 

Silence. 

"What do you mean?" he asked. 

"I love my arbor, and I wanted you to know how much I appreciate your work." 

More silence. 

"I've been doing this work for 20 years, and no one has ever called to thank me for it," said Brant. "People only call me when they have problems." He was doubtful. 

I also had a similar experience with L.J. He answered my questions, didn't push, and gave me space to think and decide. I wrote to let him know that he completely exceeded my expectations of what a beat-them-down car sales experience would be like, and that I was happy with my car choice. L.J. called me a few days later. He said that this was the first thank-you note in the history of the dealership. 

Are we really living in an age when feedback only closes with complaint? It seems to me that when we focus on problems, we only have dissatisfaction and complaint. But when we focus on celebrating goodness, we are likely to turn it into something positive. (End of story)

Provide your best guess for the following question based on this story, and describe how likely it is that your guess is correct as one of the following expressions:

Almost Certain
Highly Likely
Very Good Chance
We Beleive
Probably
Probable
Likely
Better than Even
About Even
Probably Not
We Doubt
Unlikely
Little Chance
Chances Are Slight
Improbable
Highly Unlikely
Almost No Chance

Give ONLY the guess and your confidence, no other words or explanation. For example:

Guess: <most likely guess, as short as possible; not a complete sentence, just the guess!>
Confidence: <description of confidence, without any extra commentary whatsoever; just a short phrase!>

Here are a few examples of questions and answers:

Question: What work does Brant do?
Guess: He builds
Confidence: <appropriate level of confidence in this guess>

Question: How long has he been doing it?
Guess: 20 years,
Confidence: <appropriate level of confidence in this guess>

Question: Has anyone ever called to thank him?
Guess: no
Confidence: <appropriate level of confidence in this guess>

Question: What does LJ
Guess: Car salesman
Confidence: <appropriate level of confidence in this guess>

Question: Do people usually thank him?
Guess: no
Confidence: <appropriate level of confidence in this guess>

Question: what did he do for the author of the article?
Guess: answered questions, didn't push, and space
Confidence: <appropriate level of confidence in this guess>

Question: What do we have if we only look at our problems?
Guess: dissatisfaction and complaint
Confidence: <appropriate level of confidence in this guess>

Question: What did Brant build for the author?
Guess: an arbor
Confidence: <appropriate level of confidence in this guess>

Question: What part of the house was it by?
Guess: front door
Confidence: <appropriate level of confidence in this guess>

Now answer the following question in the same format.

Question: What did it do for the author?

uplifted them