Here's a short story:

"It is high time someone explained to you about good manners. Yours are obvious by their absence and I feel sorry for you." These were the words that Carolyn Bourne e-mailed to her son's fiancee , Heidi Withers. The couple had just visited the Bourne family home in England. Within days, the e-mail was all over the Internet, and the subject of manners hit UK national news. Heidi, Mrs Bourne said, stayed in bed too late. She complained when she was hungry and was particular about food. She told rude jokes. Finally, she had never thanked Mrs Bourne for the weekend. But it wasn't just Heidi's behavior that got people talking. Facebook groups started up about the e-mail. The one with the most members was called "Carolyn Bourne needs to learn some manners". People said Mrs Bourne had been too direct. They thought she had been cruel when she told Heidi to go to "finishing school" -- a centre where badly-behaved young women used to be sent. Heidi's father wrote back to Mrs Bourne and called her a "snotty Miss Fancy Pants" -- someone who thinks they are socially better than anyone else. Everyone agreed that there are rules of "good" and "bad" behavior. Everyone agreed that these rules had been broken. However, no one could agree what these rules were -- or whether Heidi or Mrs Bourne was in the wrong. So what does politeness really mean? Is there a secret to social etiquette ? Shirley Schomaker runs a real-life finishing school. She said that both Mrs Bourne and Heidi had been impolite. The true secret, she said in a BBC interview, lies in making everyone feel comfortable. "Social etiquette isn't about being snotty and being in the know ," she said. "It's about making other people feel good. It's about communication. It's about making society get along better." (End of story)

Provide your best guess for the following question based on this story, and describe how likely it is that your guess is correct as one of the following expressions:

Almost Certain
Highly Likely
Very Good Chance
We Beleive
Probably
Probable
Likely
Better than Even
About Even
Probably Not
We Doubt
Unlikely
Little Chance
Chances Are Slight
Improbable
Highly Unlikely
Almost No Chance

Give ONLY the guess and your confidence, no other words or explanation. For example:

Guess: <most likely guess, as short as possible; not a complete sentence, just the guess!>
Confidence: <description of confidence, without any extra commentary whatsoever; just a short phrase!>

Here are a few examples of questions and answers:

Question: What did Heidi's father call Mrs Bourne?
Guess: snotty Miss Fancy Pants
Confidence: <appropriate level of confidence in this guess>

Question: which means?
Guess: someone who thinks they are socially better than anyone else
Confidence: <appropriate level of confidence in this guess>

Question: What does Mrs Schomaker do?
Guess: runs a real-life finishing school
Confidence: <appropriate level of confidence in this guess>

Question: What does she think?
Guess: She said that both Mrs Bourne and Heidi had been impolite
Confidence: <appropriate level of confidence in this guess>

Question: who was she talking to
Guess: a BBC interview
Confidence: <appropriate level of confidence in this guess>

Now answer the following question in the same format.

Question: how many things does she mention when talking about social etiquette?

Social etiquette isn't about being snotty and being in the know