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Back To CourseUsing Customer Feedback to Improve Service
3 chapters | 15 lessons
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Tammy teaches business courses at the post-secondary and secondary level and has a master's of business administration in finance.
Mr. Baker is the Director of Customer Service for BXM, the #1 widget maker in the world. While BXM sells the most widgets out of all of their competitors, they have terrible customer service. Company executives fear if BXM does not change how they communicate with customers, they could lose their #1 spot. Mr. Baker was hired to turn things around at BXM as quickly as possible.
Customer service is defined as meeting customers' needs 110% before and after they purchase a product or service. While most companies have a similar customer service motto, how do they measure customer service to ensure excellent service?
Let's define customer service metrics common to call centers and explore service-level agreements to maximize customer satisfaction. Customer satisfaction tells us how happy customers are with our service or product. Companies measure customer satisfaction by a percentage, such as: We have an 80% customer satisfaction rating. Satisfaction of service should be measured after every customer contact, including email, phone call, and chat session. Questions on the survey should focus on handle time, first contact resolution, percent of escalated issues, backlog, and churn rate. Let's talk about each separately.
One of BXM's worst customer service metrics was handle time. Handle time simply means how long it takes to resolve a case. This time will vary depending on the type of product, service, and industry. For example, an auto dealership may have a longer handle time on repair issues than an internet service provider on connection problems. The handle time may also vary internally depending on the issue.
Mr. Baker asks the group, 'How many have called a customer service center and been transferred to several different departments? We know how frustrating that process can be. Guess what, folks, that's what our customers experience. We've comprised data on first contact resolution and ours is 20% company wide.'
First contact resolution means that customer issues are resolved the first time, during the initial conversation between a customer and the company representative. In the case of BXM, only 20% of the customers get their issues resolved on their first interaction with the company. One method of increasing the rate of first contact resolution is to develop flow diagrams addressing common issues or complaints.
Flow diagrams can provide customer service representatives with step-by-step guidance on how to handle certain situations, depending on how customers answer certain questions. This method empowers reps to satisfy the customer by settling issues expeditiously, when the situation meets a set of common conditions or criteria.
Unfortunately at BXM, not all issues can be resolved on the first contact due to the complexity of the widget, and some need to be escalated to a team who has more in-depth knowledge. Contact escalations are phone calls, chat sessions, or emails where the first representative cannot solve the customer's issue. We want to ensure these escalations are a very small percentage of the total; hence our first representative must be armed with the most current information on the top issues. If issues are escalated, the handle time within this department must be appropriate to minimize customer dissatisfaction.
Sometimes BXM's contact escalations team cannot resolve the issue and it moves into a backlog state. Backlogs are typically very difficult issues that require input from several different departments. In this instance, updating the customer with a resolution time frame or the steps in resolving the issue is very important.
Mr. Baker goes on to say, 'We've identified customer service metrics for each of your departments and moving forward you will calculate and monitor the results. However, each manager needs to create a service level for the metrics.'
A service-level agreement (SLA) is an arrangement between two entities that defines the minimum level of service. Those two entities can be internal or one can be internal and the other external. At BXM, we're going to focus on internal SLAs where each department will provide an SLA to the executives.
For example, if you manage the call center, your customer satisfaction SLA may be 95%. If you manage the escalations team, your SLA may be resolution of the issue within 2-3 hours. Once you establish the SLA, it's important to compare actuals, calculate the deficit, and determine a pathway for meeting expectations.
Unfortunately, regardless of our stellar customer service metrics and SLAs, some customers will leave for various reasons. The percentage of lost customers is called the churn rate. We'd like to keep our churn rate as low as possible.
Additionally, and just as important, we need to know why a customer leaves. Therefore, it's imperative we implement a plan where customers must contact us to cancel their service or return a product. During this process, we can inquire why the customer is leaving and create metrics based on the reason codes.
Providing excellent customer service is a great vision; however, without measuring and evaluating key metrics, customer satisfaction may stagger. Service-level agreements must be established for each metric to ensure we're meeting our goals. One of the most important customer service metrics is handle time. Handle time answers the question of how long it takes to resolve a customer's issue. Just as important is first contact resolution. Resolving the customer's problem on the first call, chat, or email will be paramount in improving customer service.
Although we strive to resolve customers' issues on first contact, some issues may need escalation. Usually backlogs occur when issues take longer to repair or resolve. Again, backlogs should be carefully monitored and customer updates are required to maintain satisfaction. Lastly, and unfortunately, we cannot keep all customers from leaving. The calculation of customers who decide not to do business with us is called the churn rate. While we will have churn, maintaining information on why customers left will provide feedback on what we can do better.
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Back To CourseUsing Customer Feedback to Improve Service
3 chapters | 15 lessons
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5 Easy Facts About Basement Waterproofing Described
Excessive relative humidity while in the basement will rot your home – like termites destroys wood. Humidity and Humidity also are the main culprits for basement molds, dust mites, termites, spiders and various insects is dampness.
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subset: commoncrawl


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Listings near Pittsburg
The map shows affordable apartments for rent and rentals.
Based on the first accommodations in this search, we found affordable apartments with the following statistics:
Affordable Studio apartments at an average rent of $1297. The cheapest studio rent is $1145. The most expensive studio price is $1750.
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Affordable Two Bedroom apartments at an average rent of $1740. The cheapest two bedroom rent is $499. The most expensive two bedroom price is $2450.
Affordable Three Bedroom apartments at an average rent of $2250. The cheapest three bedroom rent is $578. The most expensive three bedroom price is $3100.
Affordable Four Bedroom apartments at an average rent of $2400. The cheapest four bedroom rent is $633. The most expensive four bedroom price is $3477.
Affordable Five Bedroom apartments at a rent of $2950.
More options
Type an address and click the Go button to find rentals by commute time.
Check the boxes below to find apartments near public transit.


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Nearly there! First 30 minutes run last night round the park and covered 3.5k which is over 2 miles which somehow in my imperial measuring brain seems more of an achievement! I just ran 2 miles - amazing. I used to grumble if I had to walk 2 miles. Wheezing a bit by the end but it does seem to get marginally easier each time I do it so hopeful for the final 2 runs.
Another plus was I used the Park Run route and which is twice round the park and a bit extra and did just over one and half laps so I'm sure I'll get round the 5k with an extra 10 to 15 mins or so running. Something to aim for once I've graduated


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Hardwooderia has a large variety of hardwoods to choose from. We offer everything from Oak, Maple, Cherry, Pecan, Mahogany, Birch, Hickory Walnut or Ash and at a cheaper price point to make sure you end up with the floor that you've always wanted.
One of the largest discount hardwood flooring stores in the county, we are located in Simi Valley and have also serviced homes in Moorpark, Chatsworth, Thousand Oaks and Westlake Village for over 20 years.
With extensive experience installing hardwood flooring, we at Hardwooderia are confident that not only do we have the discount hardwood you're looking for, but that we can provide proper installation so that it lasts you as long as you have your house and then some at a much cheaper price than our competitors. Hardwood floor is ideal for families with young children or with pets as it's much easier to clean and is a very durable surface that can withstand years of wear and tear all while looking as good as new.
Because of these reasons and more, hardwood is usually a more expensive flooring option but at Hardwooderia we're confident that we offer cheaper hardwood flooring and installation options. With so many different styles and textures to choose from, you're sure to find the exact hardwood floor you're looking for.
Decades of experience and our dedication to customer service is what sets Hardwooderia apart from the rest as proper installation can often be the difference between a good-looking hardwood floor and a great one. With so many options to choose from, we pride ourselves on our exceptional customer service and are dedicated to making sure that you get the right discount hardwood floor for your home and that it can be installed promptly by professionals.
For more information or to schedule a free in-home estimate at your earliest convenience, please call us at 805-584-8486.
Hardwood Flooring received 4.5 stars out of 5 based on 8 reviews on Google+.


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Catch award winning blues & roots band - The Streamliners live at Club5082 (Prospect Town Hall) on Friday 4 May with Trav Collins!
Doors open at 7.00pm for 7.45pm start. Tickets are $10 each and includes a complimentary glass of Claymore wine or bottle of Coopers beer.
Additionally ticket holders are entitled to 10 % discount at Cafe Di Roma when you dine in preshow. To make a reservation at the resturant call 8342 6040.
The Prospect Blues & Roots Music Series is proudly brought to you by Club5082 and Adelaide Blues & Roots Association (ARBA) in partnership with Bside Magazine and Claymore Wines.
For more information call Mark Crabtree (Club5082 Coordinator) on 8342 8041 or visit www.facebook.com/club5082


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2078 Independence Drive, New Windsor, NY
- Follow This Home!
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4 BEDROOMS | 3 (2 full, 1 half ) BATHROOMS | 2,808 SQUARE FEET
Looking for a fantastic 4 bedroom rental in Cornwall Schools? Here it is, look no further! This beautiful upgraded colonial in The Reserve, is waiting for you to move in on July 1st. The exterior of the home features stone pillars at the entrance, a generous driveway, professional landscaping and a private patio and deck. The interior of the home doesn't disappoint either. Enter through the front door and you'll find a tiled foyer with stone facade, double glass doors to the office, and lots of natural light. The kitchen is straight ahead and features tall cherry cabinets, custom selected granite counters, a tile back-splash, and the best stainless steel appliance package we've seen in a rental property. The kitchen opens to a large living room with vaulted ceiling, a fireplace and access to the back deck. Upstairs provides plenty of space and privacy with 4 bedrooms and two bathrooms, including a great master suite. Cornwall Schools on a large .65 acre lot in The Reserve. Call today, this luxury rental won't last long!


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What was the name of the small theme park at the bottom of the cliffs at Ramsgate?
The name has completly slipped my mind also anyone got any pics of it? or is it just my ancient useless information corrupted mins palying trick sone me again...
Moderator: dave771
Zoidstar wrote:Cheers
Watching Duncan Bannatyne's Seaside Rescue remined me of it, recall visiting some time in the mid 80's..
Nick wrote:It is on Tuesday nights on Virgin 1 at about 9pm. The first installment was last week, about ramsgate boating pool. A sort of Country House Rescue by the seaside.
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Concurrent Budget Resolution Paves Way for Tax Reform, Resource Development in ANWR
Washington, D.C. – Alaska Congressman Don Young today applauded the House-passage of H.Con. Res. 71, a concurrent budget resolution for Fiscal Year 2018 that paves the way to long overdue tax reform and resource development within the Coastal Plain of the Arctic National Wildlife Refuge (ANWR).
"This budget resolution not only lays the foundation for achieving much needed tax reform, it takes us one step closer to unleashing Alaska's true energy potential through the development of ANWR – two issues that will not be easy, but are vitally important for Alaska," said Congressman Don Young. "ANWR is absolutely key in this equation, especially as we look to generate new revenue, create new jobs and opportunities for our people, and strengthen our economic outlook. As the budget reconciliation process moves forward, I am committed to ensuring Alaska's needs are reflected in the House and through any future negotiations with the Senate. On a broader note, this budget takes a serious step to prioritize our nation's safety and security, while also beginning to address spending and our spiraling debt. It's often something people avoid discussing, but we must understand that without unlocking new resources, encouraging new growth and championing new business activity, we will never get out from under the years of hardship created under previous administrations."


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Jaguars vs. Dolphins - 9/20/15 NFL Pick, Odds, and Prediction
Miami Dolphins (1-0) at Jacksonville Jaguars (0-1)
NFL Football: Sunday, September 20, 2015 at 4:05 pm (EverBank Field)
The Line: Jacksonville Jaguars +6 -- Over/Under: 41.5 See the Latest Odds
The Miami Dolphins and Jacksonville Jaguars square off Sunday at EverBank Field.
The Miami Dolphins are coming off a nice road win over the Washington Redskins. Ryan Tannehill is completing 64.7 percent of his passes for 226 yards, one touchdown and zero interceptions. Tannehill has six touchdowns and two picks in his last three games. Jordan Cameron and Jarvis Landry have combined for more than 120 receiving yards while Rishard Matthews has four receptions. The Miami Dolphins ground game is averaging 74 yards per contest, and Lamar Miller leads the way with 53 yards on 13 carries. Defensively, Miami is allowing 10 points and 349 yards per game. Reshad Jones leads Miami with 12 tackles, Jordan Phillips has a sack and Brent Grimes has an interception. Dion Sims and Jason Fox are questionable with injuries.
USA TODAY Sports
The Jacksonville Jaguars are looking for a win after losing to the Carolina Panthers. Blake Bortles is completing 55 percent of his passes for 183 yards, one touchdown and two interceptions. Bortles has thrown a pick in seven of his last 10 games. Allen Hurns and Rashad Greene have combined for more than 80 receiving yards and one touchdown while Denard Robinson has two receptions. The Jacksonville Jaguars ground game is averaging 96 yards per contest, and T.J. Yeldon leads the way with 51 yards on 12 carries. Defensively, Jacksonville is allowing 20 points and 263 yards per game. Paul Posluszny leads the Jags with nine tackles, Telvin Smith has three tackles for loss and Chris Clemons has a sack. Marqise Lee and Toby Gerhart are questionable with injuries.
The Jaguars are just far too inexperienced and simply don't have the talent on either side of the ball to hang just yet. We saw it last week against a subpar Carolina team that's a hit or miss. Meanwhile, the Dolphins have a lot of talent on both sides of the ball and played great in the second half of their opener after getting the cobwebs out.
The Dolphins by a touchdown really isn't too much to ask here.


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KHNL - Hickam Air Force Base
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text: Developed in conjunction with employers through the Tech Partnership, a network of over 100-technology focussed businesses, this course has been specifically designed to address industry demand, delivering work ready graduates with the skills and professionalism that employers are looking for. The course is a mix of four key themes An understanding of how business organisations work and what drives them An understanding of how Information Technology and Information Systems work and how they can be applied to provide competitive advantage An understanding of how to manage the implementation of technology projects Development and practice of the interpersonal skills required for a successful career Offering an insight into the IT sector, this degree will give you an in-depth understanding of technology and the ways in which it can be used to transform organisations. Industry engagement, opportunities to engage with business and a year-long industrial placement provide you with the industry know-how and direct experience that will prepare you for a successful management role in IT. This programme has been developed in conjunction with The Tech Partnership with the help of leading employers to ensure students develop the specific IT and business skills demanded by employers.


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Career as a Chef
What is it?
A culinary chef is someone who is in the profession of preparing, cooking and presenting food. He/She is a highly trained and skilled professional cook who is proficient in all aspects of food preparation of a particular cuisine.
Activities they do?
- Create recipes and prepare meals
- Be Up to date with the managerial and administrative aspects of running the kitchen-from shopping, menu preparation and planning to nutrition analysis and inventory management
- Organizing the kitchen; planning the meals to be served; directing staff; supervising kitchen operations
Areas they Work?
- Hotels and restaurants
- Bars and night clubs
- Food service sector
Course Details
Degree in Hotel Management and Catering Technology from a good institution. There are also diploma and certificate courses in this field as well.
Career Prospects
Trainee chefs can make somewhere between Rs.1.5 to Rs.1.8 lacs per annum. Once you gain some experience you can expect to take home somewhere between Rs.5 lacs and Rs.6 lacs. Even, executive chefs are making somewhere between Rs.1 to Rs.2 lakhs per month.
Course Features
- Lectures 0
- Quizzes 0
- Duration 50 hours
- Skill level PG
- Students 0
- Assessments Yes
Curriculum is empty


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Latest News.
Ben joins!
We're pleased to announce the arrival of Ben Meakin to the Fluid studio who joins us to continue the growth of our digital marketing specialisms.
Ben brings over five years of experience in the non-profit and education sectors, with a passion for creative marketing solutions and innovative social media campaigns — we're excited to see how Ben can continue to grow our digital offering for current and new clients.
"I'm thrilled to have joined Fluid and work with the team to develop new digital campaigns; whether it's an industry-first Facebook Live stream, a bold new social media strategy or exploring the possibilities of new technology such as augmented reality!"
To say hello to Ben, give the studio a call or email email@example.com
To find out more or to try us for size, say firstname.lastname@example.com


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IT'S been 19 years today since teenager Damien Nettles disappeared on the Isle of Wight.
Today, police are highlighting the case and looking for any new information about the 16-year-old's disappearance.
The last confirmed sighting of Damien on surviving available CCTV was in Yorkie's fish and chip shop off Cowes High Street at 11.35pm during a night out on Saturday, November 2, 1996.
Damien was also identified by his family from CCTV of Cowes High Street at 12.02am on Sunday, November 3, 1996.
Damien was white, with brown eyes, 6ft 3in and slim with short brown hair. He was wearing a black fleece jacket, dark blue jeans and black boots.
Anyone with any information should call 101 or email email@example.com.


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Rubin was/is an artist, so he in particular got a kick out of the chance we were taking with such a stunt. It was quite a night, for more on that see the history below -- Biograph Times; Part One, for the story of the prank that had thousands of Richmonders in line on Grace St. to see a banned movie, but it didn't go as they expected.
That night most of the staff wore costumes to get in the spirit, or perhaps to hide their identities, in case they needed to make a fast get-away. The hoax/performance art went swimmingly. Then, afterwards, no one had gotten hurt and we posed willingly for a group gloating.
Yes, the rush from pulling that one off was mind-expanding. The problem was -- then what?
Photo Credit: Gary Fisher


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November 10th, 2017
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Thursday, February 11, 2010
YIKES: a dream.
i had a pretty psychotic dream the other night. in it i was thirteen and at a summer camp near a canyon. 8 or so kids and i stood at the edge of a cliff, picking up small baby lambs by their front two arms. i remember that my lamb was especially chubby and cute. we dropped the lambs into the canyon. all the kids peered over the cliff to see the carnage. i couldn't bring myself to do it and stood far back from the edge.
Posted by Eternal Summers at 9:01 AM
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Home Cinema System
Ask a Home Cinema System Question, Get an Answer ASAP!
Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
The specs on that amp are very misleading, this is an en try level receiver that they are trying to portray as a high end product. It has nowhere near the power they advertise. The 170w rating is only if you are driving a single speaker, which realistically no one would do.
Even in a stereo configuration using just 2 speaker, it is derated down to 100w/channel.
If you are using it in a home theater arrangement and driving 5 or 7 speakers, you'll be getting even less, about 70w/channel or less.
Standard speakers would be fine to pair with this system, and you'll typically get the best value from a "theater in a box" type system that bundles a set of 5 or 7 speakers and a powered sub.
There is no need to have both subs be the same, they are serving different purposes. If you have small main speakers, then the 1 sub will be used to reinforce the bass for them and the 2nd would be placed in the back for surround/effects. The back one can be smaller. Here is a system I'd suggest to start: http://amzn.to/2wPmzfz
Best regards,


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|The shutkani torkari ready to eat!
How to make shutkani torkari etc. in 12 easy steps:-
Opening note: the following process would've been much simpler had I'd met my friend's younger brother stationed at Ulipur fire station at first, as described last week. But that was on the second arrival in Ulipur in the space of days, while discovering shutkani torkari, a Kurigram District specialty, was a task of the first. I didn't know any Ulipur locals then. Anyway, let's get started...
|The locals at the Al Shad Hotel, College Road, Ulipur will prove enthusiastic accomplices in the quest to discover the local cuisine
250 grams fresh puti fish
3 onions
2 cloves of garlic
15 – 20 small chillies
25 grams jute leaves
2 pinches salt
2 teaspoons turmeric
half a glass of water
cooking oil
2 brothers and 1 sister-in-law
1 village kitchen
a generous serving of Ulipur hospitality
Step 1: For the best result in experiencing shutkani torkari you'll first need a bou, amma or apa – a wife, mother or older sister from Kurigram District, preferably from a village, who will be expert in cooking. Local dishes are not served in restaurants and homemade food is best. Political correctness aside, it remains a general truth that the ladies of a household are the culinary master chefs.
However, finding one of these relatives at short notice isn't easy – and in the case of a bou the endeavour will be complicated and have lifelong consequences. But don't despair – a suitable substitute is to find a generous bhabi or elder sister-in-law. It is well-known that a Bangladeshi bhabi is a close relation akin to a friend and that bhabis by habit take care of their choto bhais or little brothers, especially when it comes to food.
The good news is that bhabis are easier to find. Bangladesh is full of bhabis – all you need to do is to first locate a kindly bhai or brother.
Step 2: A recommended starting point for locating a bhai in Ulipur is the Al Shad Hotel on College Road. With the hotel managers and patrons it will be easy to quickly establish cordial relations and enquiries regarding a desire to sample the local cuisine will be received with enthusiasm and lively discussion.
If possible, try to raise the subject when Health Assistant Md. Shohidur Rahman has stopped by for a bite to eat. It is likely he will kindly volunteer the cooking skills of his own bhabi in Bisnubhallabhe village of Dhamsreni Union, some ten kilometres from the town.
It might be that he is able to call ahead to ask if it is okay, at which point his bhabi, Umma Habiba Mitu, will likely agree. Any offer to buy the ingredients before setting out on his Honda will be firmly refused – everything is available at the house, you will be told. In such a case, one may be on the way to the beautiful village by Shohidur Bhai's motorcycle within minutes.
|Health Assistant Shohidur Rahman in primary discussion
Step 3: Shohidur Bhai will likely stop to show the fishing nets in the waterlogged land beside ricefields at the entrance to the village where the pint-sized puti fish are caught. In the meantime, Bhabi will have started, unasked, to sort the various ingredients onto plates, chopping and washing the onions, garlic and chillies in preparation – so it looks like a TV cooking show set before your arrival. She will have the clay oven fired.
|Bhabi will have neatly arranged all the ingredients in advance, so the kitchen looks like a TV cooking show set
Step 4: There will be introductions with Shohidur's older brother Md. Mizanur Rahman Bipul and of course, with Bhabi. In due course you will be shown to the kitchen.
Step 5: Next, take the dried jute leaves and mix in water, slightly crushing them in the process. While doing this, Shohidur will explain how the jute leaves are harvested when the plants are young, no taller than his nephew. It is the new leaves which are chosen – a process which does not destroy the jute plant. It continues to grow, to provide the golden fibre. The harvested jute leaves are subsequently dried in the sun for 2 – 3 days. Put the washed jute leaves into a pan, adding the fresh puti fish.
|Bhabi will periodically stir the torkari while it cooks for 15-20 minutes
Step 6: Add the onions, garlic and chillies followed by salt, turmeric, water and oil. Lightly mix by hand, and please note that one can be actively involved in this process. All the work need not be left up to Bhabi.
|The torkari simmering on Bhabi's stove.
Step 7: Place on village stove to cook for fifteen to twenty minutes. While Bhabi lightly turns the torkari as it cooks, Bipul Bhai will bring the conversation to a boil concerning that other Kurigram delicacy, shidal – a dish made from shutki, which is dried, emaciated and shrivelled fish and kochu pata, or aram leaves.
The process for making shidal is first to dry the puti fish for seven days in the sun – the usual shutki method. Then the shutki is mixed into balls with kochu and returned to sun-dry for another 15 – 20 days. The brownish, uninviting, disc-shaped and very smelly shidal ball is then ready for use. It's a strange kind of treasure.
Bipul Bhai will explain that when visitors from Ulipur town reach the villages they often desperately seek out shidal; while visitors from Dhaka tend to react with surprise and curiosity, asking "What on Earth are you eating?"
|The smelly shidal ball waiting to be cooked. No outsider would think to put that in their mouths.
Step 8: While this is going on, Shohidur Bhai will be visiting the neighbours. He has already decided that any experience of Kurigram cuisine cannot be complete without at least seeing a shidal ball – as good as the shutkani torkari promises to be. As they had none in the house, the obliging neighbours will have agreed to provide one – and Bhabi meanwhile will metamorphose this plan into actually cooking the shidal, to make more precisely a shidal bhorta – a mashed shidal dish.
Step 9: By this time the steaming shutkani torkari will be served, usually with rice. It has a strong flavour, with a spinach-like consistency but slight bitterness to it – with just a hint of puti fish. Shutkani torkari leaves a lasting taste in the mouth which makes one want more. Even for a novice who's not particularly fond of fish – shutkani torkari à la Bhabi is delicious.
|Brothers Mizanur and Shohidur Rahman.
Step 10: Meanwhile the shidal disc will have arrived. Its odour is worse than a three-day old shirt and certainly no non-local would ever consider putting that in their mouths. Yet, the Kurigramers know better – that when cooked it will have a spicy, fulsome flavour.
Somehow before the eating of the shutkani torkari is completed, Bhabi will have miraculously fried the shidal with onions and chilli before it is mashed into a bhorta with mortar and pestle. It's spicier than the torkari, saltier with a stronger, unique flavour that, while tasty at first, must be as coffee – a flavour type which only brings increased enjoyment with accustom. It's not difficult to understand why Ulipur townspeople feverishly seek it out. Next time I will too.
Another dish associated with Kurigram District is pelka, a seasonal soup traditionally available at winter's end made from jute leaves and soda, or with shozna leaves in other seasons. But word from the Al Shad crowd is that pelka has resigned itself to history and is rarely enjoyed in Ulipur nowadays.
|The shidal concoction ready to be mashed into a bhorta.
Step 11: Returning to town, Shohidur Bhai will stop beside a four-hundred-year-old village mazar, an Islamic shrine which sits not fifty metres from a likewise old Hindu temple, now within the roots of a huge tree. He wishes to demonstrate something of which he is proud: in Dhamsreni Union as in Ulipur, people of different faiths live in harmony.
Step 12: Upon reaching College Road, you'll find half the street talking about the project: to sample Ulipur cuisine. The experience will need to be discussed at length with the crowd at the Al Shad over a cup or three of tea.
|Shidal bhorta à la Kurigram, à la Bhabi.
This article is published in Star Magazine, here: Shutkani Torkari a la Kurigram


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Sorry, there is no picture. I tried to get my friend Carolyn to wear a sign, "Will Work For Food" but she wouldn't go for it. Carolyn is retired from working as a wholesale sales rep in the gift industry, and as you can imagine, she was a great help to me. She has great sales skills and a keen eye for merchandising. She was the one who suggested I turn the baskets on their sides for a cornucopia effect, which made a great difference. We had many positive comments from both vendors and customers about the booth and the baskets in particular. Obviously, it worked, since sales were good.
Boy did we work! We arrived Wednesday to check in and drop off our stuff and we spent all day Thursday setting up. Showtime was Thurday night, when we were open for business for 2 hours. Friday and Saturday we were on our feet selling from 10 - 6, and Sunday we worked 10-4. Our evenings were busy with paperwork, and I had to make samples for the demonstrations I did every day. Our only compensation was food -We enjoyed 2 great meals at the Hilton Garden O'Hare. Am I following my bliss or going crazy? I may not be rich, but I am happy.


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Got off work yesterday afternoon and headed up MacDonald Hill
to catch up with Ron and Sophie.
On the way up I looked out into the Atlantic.......
and saw these two para-surfers in formation heading up and down the area
where the river meets the ocean.
You don't usually see them getting very close to each other
due to potential collisions.
They could have been dancing........
I smiled and up the hill I went.


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Now, Flyers fans biggest fear may be coming true. Over the weekend it was reported that Giroux suffered a neck injury while playing in Germany. The play is apparently in question after no penalty was called. Giroux told Frank Seravalli of the Philadelphia Daily News that it was "a little neck injury" and that it's "nothing to look in to." Well that all is changing. Broad Street Hockey and Oliver Koch of Berlin are reporting that Claude Giroux is coming back to North America to meet with a head and neck specialist in Atlanta. According to HockeyWeb,
Forward Claude Giroux is missing the Eisbären Berlin for an indefinite period. The 24 year old Canadians will tomorrow travel to North America and is let yourself examined by a specialist in Atlanta with different tests, on the ice and off the ice.
These tests are precautionary measures on the polar bear Manager Peter John Lee with Giroux agreed to exclude a heavier injury and its consequences. Giroux was not unconscious after the incident in the Krefeld game, the SCAT test (new standard for injuries in the head and neck area) yielded no clear findings. Giroux still complains of feeling unwell.
The polar bears have taken note of the discontinuance of proceedings by the disciplinary board with incomprehension. "The heads of the players must be protected. I'm not sure if all those involved know what is necessary for that. I expected a different ruling according to the previous decisions of the DEL", says Peter John Lee.
-Steve Dolan
Follow Steve on Twitter @SDolan3
Follow Whiz Wit on Twitter @WhizWitSports


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The project was established in 2005 by Alan and Chris Clowes from The Cross Keys at Cautley in Sedbergh along with other Quakers and friends from the Kirkby Stephen and Kendal areas in Cumbria.
The mission is to create jobs and provide skills in a historically disadvantaged community within South Africa. By creating sustainable opportunities poverty will be alleviated. Not only will this develop buying power but it will give members of the community a sense of importance and self esteem.


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An Introduction to California Trade Secret Law
If a company takes reasonable measures to protect its information, and if the information is valuable because it is kept secret, California courts will recognize that common, every-day pieces of data can be afforded protection as a trade secret. California Uniform Trade Secrets Act ("UTSA") certainly protects such information, the UTSA also affords protection to much more common pieces of information. Civil Code sections 3426.1-3426.11.
For example, customer lists, business plans, spreadsheets, corporate minutes and agendas, and bid specifications can be afforded protection as trade secrets. See also LawLawLaw blog article defining it to include a compilaton of information that derives independent economic value from not being known to and not readily ascertainable by proper means by other persons. See also government contracting marking documents as "Company Proprietary".


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Our approach to sustainability is in the true sense of long term health and wellbeing. All aspects of everyday life and progress require the manipulation and consumption of resources.
Our expertise is in driving down the use of resources by efficient and effective measures whilst improving the built environment and its impact on the wider landscape. To fulfil this we have a demand-driven first approach and offer more than just bolt on renewable technologies to offset waste.
Buildings and their environments are living spaces occupied with inhabitants that are unpredictable. Understanding the impact that the very early design process has on the future flexibility of these environments is critical to take advantage of any passive opportunities before it is too late.
We specialise in sustainable approaches by constantly investing in latest technologies and experiences wherever possible. We actively research and monitor completed building performances to help develop future designs optimally.
This requires studying the project site and surroundings, topology, local specific weather files and patterns, sun path and solar analysis, daylight analysis by climate, building sciences and materials.
A fully cooperative and coordinated design team is vital to ensure that all research, calculation and experience is transferred from the desktop, through the design team and to the client for best value for money.
When we are employed in a building services capacity, the client and design team will have full access to our comprehensive database of experience and technological approach for sensitivity analysis, for example assisting architectural design with glazing and shading as well as building fabric, thermal mass, glazing, ideal orientation and many more.
We understand that the ideal for our clients is a low energy project with the lowest possible emissions. Our experience has taught us that bolting on renewable energy sources to a poorly designed, wasteful building is neither the sustainable nor the ethical answer. That approach adds cost and other burdens and this is why we seek to avoid such a method for our clients.
Commissioning us to deliver building services has a wealth of added value in terms of low carbon design. Not only because we provide an inclusive sustainability team who are available to all of our projects, but also because we are at the forefront of low carbon innovation.
Below is a snapshot of some of our methods including upfront passive analysis:
Choosing the correct site has many advantages in terms of access, utilities' infrastructure, ground levels and general location benefits to the users. However the site can also be analysed for other sustainable opportunities. For example what are the local weather pattern and local climate like? Wind analysis and solar benefits of all sites differ. What shading is available on the site to prevent or assist in getting the most out of naturally available solar radiation for daylight and sunlight for winter heating?
A major opportunity to reduce heating demands within buildings and also to reduce the use of artificial electric lighting is to take full advantage of the sun as a light and heat energy source.
We analyse the ideal orientation for the building by looking at the main heating and cooling seasons and iterative testing to compare heat loss with heat gain. This allows us to calculate the ideal orientation resulting in lower energy and low carbon design.
Heat energy is lost by various means from buildings, and to ensure a stable environment, this heat must be replaced. Clearly losing as little as possible is the sustainable approach as there is less to replace.
We analyse the building fabric and characteristics at various points of a project to balance insulation values, thermal conductivity, air permeability, thermal bridging and connection details.
We also simulate the benefits of thermal mass within the building's structure which could make use of the flywheel effect and reduce the oscillation between heating and cooling needs for each space.
Various renewable and passive technologies exist. Some of these are more appropriate for the site location and conditions than others.
We also adopt techniques from the PassivHaus system of building design. This focuses on extremely low energy demands and our certified PassivHaus designers, as part of our sustainability team, will apply techniques as appropriate.
As the image above shows, we may well consider an underground labyrinth for your project whereby outside air is first taken through ground ducting to heat it up in winter (cool it in summer) which then provides fresh air to the building. This saves an amount of heating demand (or cooling) which in turn saves energy and thus results in lower emissions.
Those are just a very few of the sustainable analysis approaches we take to ensure your EPC (Energy Performance Certificate) is presented with the rating that you require.
Within our low carbon specialism we understand and design for human interface. Clearly people will inherit the effects of any services and technologies and therefore it is vital that controls are as simple as possible for users to operate. If controls are too complex then users will bypass the control in the future and the energy saving measures will be wasted. To avoid this requires clever design with the design team and the client team to understand any systems deployed. We perform post occupancy reviews and soft landing approaches with our systems.
BREEAM is a world-class environmental assessment method which allocates ratings to your building depending on the design and constructed characteristics as well as the impact on the wider society and environment.
Since 1990 over 250,000 buildings have been certified and over 1,000,000 buildings have been registered.
BREEAM encourages designers to naturally design with sustainability in mind at all times and this has brought a key advantage in having our combined BREEAM and sustainability specialists.
We have several BREEAM assessors who are also Accredited Professional (AP) standard providing unbiased assessment of all types of project. The assessors are naturally infused with CPW engineering philosophies which means that you do not just get an administrator but mainly benefit from an understanding assessor who will fit seamlessly into your design team.
Whilst the whole design and client team are responsible for achieving the final BREEAM score, our assessors will input with their experience as early as possible and continually in order to achieve as sustainable a building and environment as possible.
We have assessed all ratings for buildings


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SOURCE: Craft Catalyst, LLC
SOURCE: Atlanta Food & Wine Festival
May 23, 2016 11:00 ET
Program & Awards Spotlight Southern Food & Drink Businesses, Presented by Craft Catalyst
ATLANTA, GA--(Marketwired - May 23, 2016) - Craft Catalyst, LLC, an Atlanta-based brand accelerator that works with early-stage food and beverage companies, will join forces with the upcoming Atlanta Food & Wine Festival to host the second annual Entrepreneurs Program focused on Innovation, Brand-Building, Scalability and Value Creation.
The annual event, which was conceived by Craft Catalyst's founders, Chris Olivier and Steef Schelke, offers participants the opportunity to learn from industry leaders and entrepreneurs who will illustrate a spectrum of recurring themes including resiliency, persistency, focus and of course passion!
The idea for the Entrepreneurs Program came from Craft Catalyst's own participation in the Festival, noticing the attention the Festival brings to small businesses could be overwhelming for some. "Putting the spotlight on an emerging business at an event like the Atlanta Food & Wine Festival is a double-edge sword. On one hand, the exposure and positioning is great, but some businesses aren't ready for all the attention and need critical guidance above and beyond just leveraging the buzz of the Festival," said Olivier.
Working with the Atlanta Food & Wine team, Olivier and Schelke developed a half-day program to give small businesses participating in the Festival, as well as other food and beverage industry professionals interested in attending, the chance to take in an afternoon of informative panel discussions and networking opportunities. The program, which was met with rave reviews from attendees last year, includes a keynote luncheon, a series of learning sessions and a closing reception.
INTRODUCING THE SOUTHERN FOOD & DRINK ENTREPRENEURS AWARD presented by Southern LivingThis year, Craft Catalyst and the Festival were delighted to add Southern Living to the program with the creation of the Southern Food & Drink Entrepreneurs Award. Southern Food & Drink Entrepreneurs Award was designed in collaboration with the Atlanta Food & Wine Festival and Craft Catalyst, to celebrate and honor outstanding and emerging entrepreneurs in the food and beverage space. Six finalists have been invited to Atlanta Food & Wine Festival to present their products to an esteemed panel of judges and to consumers in the Festival's Tasting Tents. Three entrepreneurs will be selected as winners and featured on Southern Living's website and in the magazine.
AWARD FINALISTSBulls Bay Saltworks (McClellanville, SC) - Rustin & Teresa GoodinCannonborough Beverage Company (Charleston, SC) - Matthew Fendley, Mick Matricciano, Brandon WogamonDelta Blues Rice (Ruleville, MS) - David Arant, Jr.Service Brewing Co. (Savannah, GA) - Kevin RyanSlingshot Coffee Co. (Raleigh, NC) - Jenny BonchakSoberdough (Nashville, TN) - Jordan Mychal & Veronica Hawbak
Sid Evans, Southern LivingMaggie Largente, Whole Foods Market SE Dominique Love, IWSC Group North America Roy Milner, Blackberry Farm Matthew Mitchell, Coca Cola/VEB Brooks Reitz, Jack Rudy Cocktail Co.
"Small businesses and artisans are an important part of the fabric of the Southern food and beverage industry. Through the Festival, we are committed to building a large platform for these brands to shine, which ultimately makes our region's food and drink traditions shine," said Dominique Love, AF&WF Co-Founder. "Craft Catalyst and Southern Living further our work by offering these entrepreneurs access to great minds and a pause from their daily grind to learn."
The Entrepreneurs program will take place Thursday, June 2, 2016 from 12pm - 6pm at the Loews Atlanta Hotel, the Official Host Hotel of the Festival. Tickets are $100 and available at www.atlfoodandwinefestival.com. Tickets are free to AF&WF exhibitors and sponsors.
ABOUT CRAFT CATALYSTFounded by entrepreneurs with proven operating track records, Craft Catalyst, LLC is an Atlanta-based boutique food & beverage brand accelerator working with emerging brands to help manage growth, avoid pitfalls and enhance shareholder value. The company provides a comprehensive platform of resources, mentors, capabilities and community to early-stage food & beverage businesses seeking to scale. Go to www.craftcatalystllc.com for more information.
ABOUT ATLANTA FOOD & WINE FESTIVALLaunched in 2010, by Atlanta entrepreneurs Dominique Love and Elizabeth Feichter, the Atlanta Food & Wine Festival is a four-day culinary experience celebrating the South. With an Advisory Council of more than 80 award-winning talent from 13 Southern states and the District of Columbia, the Atlanta Food & Wine Festival offers carefully-crafted programs and events to entertain and educate consumers about the rich food and beverage traditions of the region. The Festival also celebrates the flavors of other Southern regions around the globe including Southern Europe, South Africa, South America, Southern Hemisphere (Australia and New Zealand) and South-of-the-Border for Mexico. Atlanta Food & Wine Festival returns to Midtown Atlanta Thursday, June 2 - Sunday, June 5, 2016. For more information or to purchase tickets, visit www.atlfoodandwinefestival.com. Follow Atlanta Food & Wine Festival on Facebook, Instagram and Twitter. #AFWF16 #KnowTheSouth
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NAIROBI, KENYA: Kenyans will from Thursday pay Sh100 for replacement of lost, torn, and worn out or mutilated ID cards.
Many have been enjoying such services for free when the then Sh300 fee, which had been introduced in 2011 by the then Immigration minister Otieno Kajwang' was waived to encourage registration of voters ahead of the 2013 General Election.
"The Registration of Persons Rules is amended in rule 8 by deleting the words "shall not pay any fees" appearing in paragraph (6) and substituting therefore the words 'shall pay to the authorized officer a fee of one hundred shillings'," Interior Cabinet Secretary Fred Matiang'i said in a notice on February 9.
According to section 16 of the Registration of Persons Act, the CS can proscribe the fees for a duplicate ID or for initial registration.
A person replacing a lost ID requires a police abstract while those with unserviceable one must surrender it to a registration officer and apply for a renewal, which takes about 10 days.
The Immigration department also issues passports, visas and work or residence permits.
Principal Secretary (PS) Maj-Gen Gordon Kihalangwa told a Parliamentary Committee the department collected about Sh10.5 billion in 2016, representing a Sh3.5 billion growth compared with 2015, largely because of automation of passport and visa services.
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- Netball team crowned Region V Games champions
- Athletics roll in more medals for Team SA
- New African record and silver medal for Le Clos
- Tennis and swimming bag more Games medals
- SA successfully defend SA International titles
- Riders brave extreme weather at uBhejane MTB
- Swimmers clean up at Region 5 Games
- SA hockey men bow out of World Cup
- Swimmers among medals on rain-hit day
- Coetzee leads Team SA into action in Botswana
Relay four target record
- Updated: March 19, 2012
Our world-record breaking 4×100-metre relay para-athletics team will have another crack at the record during the Nedbank National Championships for the Physically Disabled in Durban this weekend.
The championships run from 24-28 March. Less than a month ago, competing against able-bodied athletes, South Africa's Paralympic sprint team set a new world mark of 45.20 seconds at the Yellow Pages interprovincial meeting in Germiston.
The team, comprising of Laureus award winner Oscar Pistorius, Arnu Fourie, Zivan Smith and Samkelo Radebe, want to press home their claims for spots to go to this year's London Paralympics as individuals but are also real gold medal hopes in the relay as well.
ÔÇ£We definitely want another crack at the record,ÔÇØ Fourie says of their plans for Durban. ÔÇ£We don't have that many opportunities to run together and push our times up, as we are based across the country, so we want to use this run to have another go.
ÔÇ£We want to try and better the record again, especially as the team for London hasn't been finalised and every guy will be running for a place in the team.ÔÇØ
While their World Record came as a bit of a surprise to some in Germiston, Fourie believes they have more in them to better the mark they set last month. ÔÇ£We knew we were not far off when we ran in Christchurch [IPC World Championships last January], we came close to the record but our handovers were not good. Germiston was a faster track and we were running against able-bodied athletes, so it really helped.ÔÇØ
Fourie says the challenge now is to better the record at the coast without the help of faster athletes in their race. ÔÇ£It was kind of a funny feeling to set a world record and still finish last in the race, but the four of us love running together and when we do, we want to go as fast as we can.ÔÇØ
The sprinter will also be looking to set good times in the 100m and 200m events in which he will be competing, but believes the standard of competition will be high this year.
ÔÇ£It will be the first time in years that we will be pushing for good times at the nationals. There aren't a lot of disabled events and usually March isn't a good time for us to run as we go overseas in June and July and need to peak then, but with this being a Paralympic year, you will see some classy performances in Durban.ÔÇØ
The Nedbank Championships takes place at various centres around Durban from March 24-28.


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California drug rehab centers are fighting our states epidemic of drug abuse, drug addiction and alcoholism. California drug treatment centers up and down the state are joining in the fight to help our citizens overcome addiction in order to contribute to our society and lead happy lives.
California has over 37 million people living in the state which is in excess of 10% of the American population. Currently, as you are aware, we are facing many social and economic problems which is why effective drug rehab in California is so important. By beginning to heal our states social problems, we will be able to affect a broader recovery in the political and economic sectors. California jails and prisons are overflowing with inmates arrested for petty drug crimes. These individuals eat up our tax dollars at a rate of $21,000 per inmate per year. Those incarcerated also are not contributing to the states tax base with the rest of us which creates a vacuum from which there is no social or financial return.
By convincing our elected officials to concentrate more on recovery and treatment versus conviction and incarceration, we are moving in the right direction. Alcoholics and addicts who receive treatment have a chance to break the cycle that continuously lands them in jail. They also begin to contribute to society by getting jobs, buying homes and products which in turn builds the overall tax base.
Take advantage of California drug rehabilitation. We have numerous successful facilities all over the state ready to help.


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Myotherapy is a physical therapy that focuses on treating the soft and connective tissues of the body drawing on a variety of modalities.
Myofacial pain is the medical term for describing muscular pain and discomfort, which is where the modality name is derived from. Treatment is directed at the fascia or soft tissue component of our connective tissue, which includes the muscles, ligaments and tendons. These elements provide the crucial support and protection for the internal organs and structures of the body, and if stimulated in the appropriate way can promote healing of the nervous, skeletal and circulatory systems, amongst others. Muscular pain is typically the result of an injury or strain related to repetitive motions, general fatigue, lack of exercise or a medical condition.
Myotherapy Treatment
Myotherapy can be used to treat a range of conditions and ailments, including:
- General muscular tension
- Neck and shoulder pain
- Headaches and migraines
- Sports related injuries
- Poor posture and inflexibility
- Arthritic pain
- Stress related pain
Myotherapy Consultation
Our myotherapists may use a combination of modalities in a consultation to effect healing, including:
- Musculoskeletal alignment – this is typically part of an initial assessment of a patient, and may reveal the root cause of a problem
- Tissue manipulation – this includes soft and deep tissue massage
- Dry Needling – this technique allows the therapist to increase blood flow and nullify trigger points
- Stretching – specific stretching techniques are used to increase blood flow and reduce tension
- Cupping – another technique that improves blood flow
- Exercise – exercise can help to strengthen weak muscles and promote healing


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Cairns Airport Great Barrier Reef Chinese New Year Street Festival
Saturday 24 February 2018, 4pm – 9pm
Grafton Street, Cairns
Be part of Cairns celebration to welcome in the Year of the Dog!
Volunteers are needed to help us to make the Cairns Airport Great Barrier Reef Chinese
New Year celebrations a memorable occasion It takes about 100 volunteers each year to
run so please help us make this the best year ever.
Some assistance is required in the morning of the 24th to set up stalls etc but the main
event is from 4pm – 9pm, with assistance required to take down stage and clear up street
after 9pm.
Please contact Fiona if you are available and if you are not able to assist, do you know
anyone else who can?
Fiona Arnfield – Event Manager
0402 529 610


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Looking for a role that provided lots of people contact, the opportunity to provide an important service and that utilized his negotiating skills, energy and enthusiasm, Cameron moved into real estate in 2011 after a career as a professional PGA golfer.
He bought his ability to focus single mindedly on getting the best golf score to his new career and quickly established himself as an agent who applied his intellect and his dedication to helping people achieve the highest price possible when they sold their home.
"I'm always conscious of that fact that people are entrusting me to sell their biggest asset. They are relying on me to do everything necessary to find that buyer who will pay the most. I believe that knowledge is power and therefore I ensure that I know the details of every property in the area – what it last sold for and what it is likely to realize now."
Cameron believes that prompt and frequent communication is the most important aspect of providing a good service. "When someone is selling their home they deserve to know exactly what is going on. What the market is currently doing, what buyers think of the property and what they think it is worth. That way the vendor has the knowledge to make well informed decisions throughout the sales campaign."
When not working, Cameron relaxes by playing golf, fishing and following his beloved Richmond Tigers.


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In conjunction with the opening of GSC Melawati Mall, there will be free screening at the cinema for the public on 19 – 23 Aug 2017.
Date: 19 – 23 Aug 2017
Venue: GSC Melawati Mall, Malaysia
Terms and conditions:
– First come first serve, while stocks last
– Each Individual is entitled to two (2) coupons with a maximum redemption of 4 tickets.
– Vouchers MUST BE PRINTED and present to GSC Melawati Mall on 19 – 23 Aug 2017 to exchange for two (2) tickets (Cinema Box Office Counter opens from 10am onwards.)
– Movie ticket can only be redeemed on the same day of the screening.
– GSC reserves the right to amend the terms and conditions at its absolute discretion WITHOUT prior notice
– GSC reserves the rights to substitute the movie titles without any prior notice.


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May 7, 2013 •
Print, Students and Education, Theme •
Views: 2139
BY AARON GERTLER September 30, 2010, was an afternoon Mass like any other, until the parishioners saw the man in the top hat. Carlos Celdran, dapper and furious, strode to the front of Manila Cathedral, in full sight of the mayor of...
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ISLAMABAD, Pakistan — President Xi Jinping of China on Tuesday concluded an upbeat two-day visit to Pakistan during which he pledged $46 billion worth of energy and infrastructure projects.
The ambitious new development plans center on a network of Chinese rail and road projects linking the port of Gwadar, on the Arabian Sea, with Xinjiang Province in western China. But officials say much of the planned funding, up to $37 billion, would go toward fixing Pakistan's dilapidated power infrastructure — an urgent and long-unsolved problem that experts say shaves at least 2 percent off the country's gross domestic product each year.
That influx could be a huge benefit for the ailing Pakistani economy. But security concerns in the region the Chinese transportation corridor would cut through, the violent breakaway province of Baluchistan, hang over the project. As if to emphasize the risk, separatist rebels were accused of staging an attack near the port of Gwadar just before Mr. Xi addressed the Pakistani Parliament in Islamabad.
The Chinese government also has its own separatist threat to worry about, posed by ethnic Uighur militants from its western Xinjiang region. Some of those militants have been spotted in Pakistan's northwestern tribal belt, where international militant groups have long found aid and training.


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Bertha was a very special machine located at the heart of Spottiswood Factory. She could make and produce anything you want, provided she was programmed correctly. Together with all her friends in the factory, Bertha has many adventures.
Bertha was produced by Woodland Animations, for the BBC and first shown in 1985.
- Mr Sprott - Chief Designer of things for Bertha to make
- Tracy - Mr. Sprott's design assistant (although she tends to be smarter than Mr Sprott!)
- Mr Willmake - Manager of Spottiswood and Company
- Miss McClackerty - Mr. Willmake's secretary
- Mrs Tupp - The tea Lady
- Ted Turner - Operator of Bertha
- Roy Willing - Ted's apprentice (doesn't appear all that bright!)
- T.O.M - Little Robot controlled and built by Tracy
- Mr. Duncan - The Foreman
- Panjid - In charge of the fork lift truck and dispatch
- Nell - Packer and Stacker of products
- Flo - Packer and Stacker of products
Cast & Credits
- Roy Kinnear - Narration and Voices
- Sheila Walker - Additional Voices
Written by: Eric Charles and Stephen Flewers
Directed by: Derek Mogford
Produced by: Ivor Wood
Theme Tune
Music by Brian Daly, sung by Guy Fletcher.
- Download (WAV)
Bertha, lovely Bertha, you are a lovely machine
And anyone who works with you will know just what I mean.
Bertha, lovely Bertha, sometimes I thing you're a dream,
When we work out what you have to do,
You can always turn the goods out, always turn the goods out,
We can depend upon you.
Clicking in the day and flashing in the night,
Your computer is shining brightly,
Some people say you've a mind of your own,
And I think that's very likely, likely.
Bertha, lovely Bertha, sometimes I thing you're a dream,
When we work out what you have to do,
You can always turn the goods out, always turn the goods out,
We can depend upon you.
Episode list
In order of first broadcast:
- The Great Painting Job (1 April 1985)
- The Windmills (15 April 1985)
- A Mouse in the Works (22 April 1985)
- The Best Machine Competition (29 April 1985)
- TOM Gets Lost (13 May 1985)
- The Flying Bear (20 May 1985)
- The Tea Nurse (3 June 1985)
- More Speed, Less Work (5 November 1985)
- The Big Order (12 November 1985)
- The Burglars (19 November 1985)
- Bertha's Birthday Party (26 November 1985)
- The Big Sneeze (16 April 1986)
- TOM's New Friend (18 June 1986)


text: Our guests this week are the founders and directors of an organization called North of Eden and The Center for Archetypal Dreamwork located in Vermont. Marc Bregman and Christa Lancaster are our guests today and they bring with them a broad base of experience in a depth understanding of dreamwork. They have co-authored a series of three books entitled "The Deep Well Tapes" and Marc has also authored "Hubris of the Heavens: Archetypal Dreamwork and Rudyharian Astrology," as well as "Gravity." Both of them are archetypal dreamwork therapists and together they bring a broad base of experienc


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Hunting Adventures
Bill gets a wolf and a bear!
Shawn's 492.5lbs spring record book bear.
Upcoming video of this hunt will be posted at the end of July. And official score of this giant.
Larry 2017
Josey takes his first bear!
Nancy shoots record book bear with crossbow!
This big boy found our bait at the end of the fall season, we named him Heart Attack. Estimated to be over 600lbs. We will be looking for him in the spring!
Keith bags a 400 lbs black bear!
Check out our Outfitters trailer for the 2017-2018 bear hunting season!
Check out Daisha's hunt below!
Anthony bags a 305lbs Black Bear!
Alex and Spencer very first archery bear hunt of fall 2016 with Bear Master Outfitters
Tage bags a 337lbs Black Bear!
Pam and Ed 2017
Nancy Bags another Record Book black bear!
Record Book bear shot June 3rd 2016. Shot by Randy Bourrier, official score, 19 8/16 PY.
Albert Bourrier shooting a trophy bear named Captain Black!
Allen 2017
Deisha's record book bear!
Ian 2017
Bear Master has approximately 400 miles of exclusive hunting area from Sandilands to Whitemouth lake. It has swampy/boreal forest mix surrounding the St. Labre bog. Lots of beaver dams, creeks, very few roads all the way to northern angle Ontario border. In St. Labre a few farmers fields make it ideal for giant trophy bears.
Bob's first bear!
Joe, Edwin and Ryan 2017
Bear Master Outfitters
Shawn 2017
The best location for the ultimate experience
Jason 2017
Only 35 miles north of the U.S border!
Pam 2017
First Bear ever, 343lbs Pope and Young bear shot with Bear Master Outfitters, guided by Randy Bourrier.
Randy's record book bear video, scored 19 and 8/16
Check out all our videos below!
Bear Master Outfitters bait called ''The Zoo''
Albert Bourrier, owner of Bear Master Outfitters videotapes Rick Wiens shooting a 500lbs spring bear!
Bear Master Outfitters Manitoba Black Bear Hunts
Shawn (Hunter), Randy Bourrier (Guide), Albert Bourrier (Owner and Guide) of Bear Master Outfitters
Woodridge Manitoba!
This is a new bait setup for Bear Master Outfitters this fall. We call this one Bear Buffet!


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space shuttle
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space shuttle
The space shuttle Endeavour, the youngest orbiter in NASA's fleet, soared into the morning sky Monday to begin the final mission of its 19-year career. Endeavour blazed a path through the sky here at the Kennedy Space Center at 8:56 am EDT (1256 GMT),. Please take a moment to review the available e-mail newsletters has to offer. Place a checkbox next to the newsletters you wish to subscribe to. Thank you for becoming a member of azfamily.com. You now have full access to the best local coverage and. Fans of NASA's Endeavour space shuttle are counting down with anticipation for Endeavour's second launch attempt, currently slated for 8:56 am EDT on Monday. The first launch attempt on April 29 ended a few hours before the planned liftoff when a. SHELTON-- Local high school science students will be watching the historic final launch of the Space Shuttle Endeavour at the Kennedy Space Center this morning from Shelton High School. It is the second-to-last mission of the 30-year space shuttle. By United Space Alliance KENNEDY SPACE CENTER, Fla., May 16, 2011 -- /PRNewswire/ -- Space Shuttle Endeavour successfully lifted off for the final time from Launch Pad 39A at Kennedy Space Center today on one of just two remaining missions before the. With wounded US politician Gabrielle Giffords on hand to watch, the space shuttle Endeavour was scheduled to blast off overnight, overcoming wiring problems that grounded it last month. Ms Giffords's arrival on Sunday afternoon included a quick fly-by. To report corrections and clarifications, contact Standards Editor Brent Jones. For publication consideration in the newspaper, send comments to email@example.com. Include name, phone number, city and state for verification. To view our corrections,. Story Musgrave flew on six space shuttle missions -- and on every one of the shuttles that NASA is retiring this year. In a career of standout performances, he never forgot to savor the experience. By John Yemma, Editor / May 16, 2011 As a group,. Lots of people (and some squid) are eagerly awaiting space shuttle Endeavour's final launch on Monday, but Cornell University's Mason Peck has a personal stake in the mission. Endeavour will deliver three of his prototype microchip mini-satellites to. A space shuttle looks to head into orbit one last time. Watch CNN.com Live for continuing coverage of space shuttle Endeavour. 8:30 am ET - Casey Anthony jury selection - Jury selection continues in the case of Casey Anthony, the Florida woman accused.
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Pilots who complete the Certificate course of study will be able to operate Unmanned Aerial Systems as Pilots in Command and Visual Observers Students enrolled in the UAS Certificate Program will be able to:
All entities, public and private, must operate in accordance with 14CFR Part 107, local and state regulations, and within the limits of their approved Waiver and Certificate of Authorization. Additionally, commercial operations within North Carolina must comply with State Permitting Requirements.
Read the entire Part 107 Advisory Circular
On June 21st, 2016, the FAA finalized a new regulatory framework for small unmanned aerial systems. Titled Part 107, these new regulations effectively create a new drone certification process that covers the majority of low-risk, commercial sUAS flight operations.
Aerial Tower and Line Survey
Gray's Creek Airport - 7154 Butler Nursery Rd. - Fayetteville NC 28306 | (910) 223-0567 office (910) 759-7530 text | firstname.lastname@example.com
Aerial Video and Still Photography Capture and Production
Commercial drone operators are required to:


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