text:
Our Favorite Recipes
Great for Meatless Monday or any day
Vegetarian eating is an effective and positive way to help farm animals—and it's delicious, too.
With every step you take to adjust your food choices and with every vegetarian meal you enjoy, you are helping to prevent animal abuse.
In fact, any reduction or refinement in the animal products you consume makes a difference for animals.
Try some of our favorite recipes and see how exciting vegetarian eating can be.
Our complimentary Guide to Meat-Free Meals has lots of helpful tips to whet your appetite, too.
Search for your favorite ingredient:or click on a category name below to see the recipes in that category.
Whether you dig into a hearty meal or grab a donut, breakfast starts the day right.
- Breakfast
Blueberry-Corn Muffins
Blueberry Waffles with Lemon Icing
Breakfast Burritos
"Chorizo" and Soy Sausage Scramble
Cinnamon Rolls
Miniature Baked Donuts
Pecan-Crusted French Toast
Red fruit salad
Salsa Scramble
Savory Tofu Scramble
The White Pig's Favorite Waffles
Tofu Scramble with Veggie Bacon
Vanilla French Toast
Vegan Latkes
Quench your thirst with an array of hot and cold beverages.
Always packed with nutrition, salads make a meal colorful and crunchy.
- Salads
Asparagus and Carrots with Walnut Dressing
Avocado, Quinoa, and Edamame Salad
Baby Spinach Salad with Tempeh Bacon
Beet, Fennel and Fig Salad
Black Bean, Mango and Avocado Salad
Caesar Salad with Qrunch Burgers
California Gardein "Chicken" Salad
Carefree Veggie Chop
Chickpea and Quinoa Salad with Beets, Cucumbers, and Peppers
Chopped Green Salad
Crunchy Asian-Style Chicken Alternative Salad
Eggless "Egg" Salad
Festive Salad
Field Roast and Orzo Salad
French Potato Salad
Georgian Bean Salad
Greek Bean Salad
Green Apple and Celery Salad with Walnuts and Mustard Vinaigrette
Green Bean, Arugula, and Walnut Salad
Heart Beet Salad
Orzo Salad
Potato Salad
Quinoa Tabbouleh
Red fruit salad
Salade Niçoise
Scarlet Millet and Beets
Smoked Tempeh and Portobello with Apple Salad
Sweet and White Potato Salad with Mixed Greens
Thai-Inspired Cucumber Salad with Spice-Roasted Chickpeas
Ukrainian Vinaigrette Salad
Warm French Lentil Salad
Warm White Bean Salad
Wilted Spinach Salad with "Sausage" and Strawberries
Treat your tummy to the best soup in town: homemade.
- Soups, Stews, and Chilis
Broccoli Superfood Soup
Butternut Squash Soup
Butternut, Red Lentil, and Ginger Soup
Carrot Ginger Soup
Celery Root Soup with Apples
Chick'n Stew and Dumplings
Chick'n 'n' Dumplings
Chickpea and Kale Super Soup
Chunky Gazpacho
Corn Chowder from Tal Ronnen's "The Conscious Cook"
Cream of Asparagus Soup
Cream of Broccoli Soup
Cream of Mushroom Soup
Creamy Beet Soup
Danish Yellow Split Pea Soup
Farmer's Market Minestrone
Green Gazpacho
Hot and Sour Soup
Minestrone Soup
Minnesota Winter Chili
Peanut Stew
Pepper Pot Soup
Phở (Vietnamese Noodle Soup)
Pumpkin and Corn Soup
Red Wine "Beef" Stew
Romesco Soup
Singapore Stew
Spicy Black Bean Soup
Mushroom Curry with Rice Noodles
Rockin' Moroccan Stew
Romesco Soup
Spicy Peanut Sauce and Rice
Spicy Tomato Soup
Split Pea Soup
Squash and Chestnut Soup with Caramelized Pears by Candle 79
Sweet Potato, Tomato, and Chipotle Soup
Thai Red Curry Stew
Tofu-Potato Adobo Soup
Tofu Miso Soup
Twenty-Minute Chili
Udon Noodle Soup
White Bean and Kale Soup
Winter Squash and Saffron Soup
There's nothing like noodles. Try them with flavorful sauces from around the world.
- Pastas
Avocado Pesto Pasta
Beijing Noodles
Carrot and Parsnip Raw "Fettuccine" with Pesto
Cincinnati Chili with Spaghetti
Creamy Macaroni and Cheese Casserole
Field Roast and Orzo Salad
Ginger Hoisin Rice Noodles
Italian Sausage Rigatoni
Lasagna with Veggies by Chef AJ
Lazy Pierogies
Lemony Linguine
Mac and Cheese Taco Casserole
Mac and Cheezeburger Bake
Nutty Noodles
Orzo Salad
Pad Thai
Pasta alla Norma with Ricotta
Pasta Shells with Kale Pesto and White Beans
Pasta with Fried Zucchini
Pasta with Parsley-Walnut Pesto
Pasta with Roasted Tomatoes, Chickpeas, and Arugula
Penne Arrabbiata
Penne Primavera with Avocado-Cashew Cream
Penne alla Vodka
Penne with Pistachio-Arugula Pesto and Broccolini
Penne with Vegetables
Perfect Pasta with Peanut Sauce and Green Beans
Spaghetti with Curried Butternut Squash Sauce and Quinoa Falafel
Spaghetti with Garlic, Parsley, and Breadcrumbs
Spicy Drunken Noodles
Spicy Peanut Noodles
Stuffed Pasta Shells
Sweet Potato Gnocchi
Tempeh Bacon Fettuccine
Tomato Lentil Pasta Sauce
Tofu Chili-Garlic Noodle Bowl
Tofurky Sausage Sauté over Bow-Tie Pasta
Wicked Healthy Mac and Cheez
White Bean Sweet Potato Pasta Casserole
Whole-Wheat Pasta with Roasted Vegetables
Yakisoba Noodles with Tofu and Bok Choy
Yummy Spicy Rice Noodles from Mary McCartney
Enjoy hot and cold sandwiches, burgers, wraps, pita pockets, patés and spreads.
- Sandwiches and Spreads
Asian Mock Chicken Salad in Pita Bread
California Gardein "Chicken" Salad
Chipotle Sausage with Pineapple Salsa
Club Sandwich
Eggless "Egg" Salad
Garlicky White Bean Spread on Crostini
Hot Open-Faced Tempeh Sandwich
Hummus on Flatbread with Seasoned Olives
Kidney-Quinoa Burgers
Mushroom Almond Paté
Open-Faced Grilled Eggplant Sandwiches
Parmesan-Crusted Veggie Sandwiches
Peas and Potatoes in a Pocket
Pinto Bean Sloppy Joes
Po' Boy Sandwich
Portobello Sloppy Joes
Portobello "Steak" Sandwiches
Rainbow Wrap Sandwiches
Reuben Tempeh Sandwich
Samosa Burgers
Scary Halloween Sandwiches
Sloppy Portobellos
Sun-Dried Tomato Pistachio Spread
Sunny Tempeh Spread
Sweet Potato Black Bean Burgers
Tofurky Hummus Wraps
Tuna-Free Salad Sandwiches
Vegetarian Chopped "Liver" Spread
Vegetarian Reuben Sandwich
Find light meals, appetizers, healthy veggies, side dishes and condiments here.
- Sauces, Snacks, and Sides
Almond Parmesan
Baked Acorn Squash
Barbecue Sauce
Broccoli al Frascati by Mario Batali
Caesar Salad Dressing
Cashew Creme (Savory)
Cashew Creme (Sweet)
Celeriac Sauce
Challah Bread
Chickpea Fritters with Romesco Sauce
Cinnamon-Spiced Roasted Veggies with Couscous
Colcannon (mashed potatoes with kale)
Cranberry-Jalapeño Appetizer
Creole Mustard
Dijon Rice with Broccoli
Don't Be Crabby Cakes
Eggplant Caponata
Faux Parmesan
Ginger Dipping Sauce
Ginger Peanut Sauce for Pasta or Stir-Fried Veggies
Green Bean Casserole
Grilled Corn with Piquant Sauce
Grilled Jalapeño Poppers
Grilled Zucchini with Green Olives, Cilantro and Tomato
Herb-Roasted Cauliflower with Bread Crumbs
Hoisin Sauce
Hot Wingz
Lemon Rosemary Potatoes
Maple-Roasted Carrots
Oil and Lemon Dressing by Julia Child
Pesto by Wolfgang Puck
Pomegranate-Peach Sauce
Potato "Risotto" with Mushrooms and Truffle
Ranch Dressing from Scratch
Ranch Dressing the "Slacker" Way
Roasted Turnip, Potato, and Apple Hash
Rosemary Roasted Potatoes with Black Olives
Sautéed Greens with Garlic and Lemon
Soda Bread
Spaghetti Squash with Spicy Greens, Raisins and Pine Nuts
Spiced, Roasted Chickpeas
Summer Rolls with Peanut Sauce
Tahini Sauce
Tomatoes Stuffed with Herbs
Walnut Parmesan
Wild Greens
Zucchini-Potato Casserole
Dine on comfort food, Tex-Mex, one-dish suppers, Asian dishes or special entrées.
- Entrées
Almond-Crusted Tofu with Roasted Garlic and Fennel Puree
Asian-Style Lettuce Tacos
Asparagus and Seitan Stir-Fry
Avocado Tostadas
Baked Barbecue Tofu
Baked Risotto with Butternut Squash
Barbecue-Flavored Roast Tempeh
Barbecued Tofu with Hoisin Sauce
Barbecue-Flavored Black-Eyed Peas and Collards
Barbecue-Flavored Roasted Tempeh and Vegetables
Bean Tostadas
Beer-Battered Tempeh
Black Bean Burritos
Black Bean and Chipotle Burgers by Candle 79
Black Bean and Rice Cakes
Black Bean and Sweet Potato Burritos
Black Bean, Mushroom, and Quinoa-Stuffed Peppers
Black-Eyed Peas and Rice
Black-Eyed Peas with Butternut Squash
Cajun Beans and Greens
Caramelized Onion-Butternut Roast with Chestnuts
Chicken-Free Nuggets
Chickpea Broccoli Casserole
Chickpea Tart
Chick'n 'n' Dumplings
Chipotle Veggie-Bean Burritos
Corn and Veggie Enchiladas
Corned Beefless Brisket and Cabbage
Crunchy Asian-Style Chicken Alternative Salad
Delicata Squash Boats with Red Rice Stuffing
Dijon Rice with Broccoli
Don't Be Crabby Cakes
Dragon Bowl with Miso-Tahini Dressing
Easy Curried Sweet Potatoes
Eggplant and Spicy Italian Qrunch Burger Stacks
Eggplant-Wrapped Quinoa
Faux Turkey Casserole
Field Roast and Orzo Salad
Field Roast Deluxe Wellington
Fragrant Three-Mushroom Tofu Stir-Fry
Ginger Hoisin Rice Noodles
Greek-Style Stuffed Zucchini
Grilled Eggplant and Scallions with Miso Rice by Mark Bittman
Grilled Polenta
Holiday Stuffed Gardein Scallopini
Indian Eggplant Pilaf
Kung Pao Tofu
Lemony Couscous with Chickpeas
Lentil Burgers
Mac and Cheese Taco Casserole
Mac and Cheezeburger Bake
Magnificent Mixed Beans and Bulgur
Meat-free Meatloaf
Moroccan Chickpea Patties
Mushroom-Pea Curry
Mushroom Pita Fajita with Chimichurri
Nutty Noodles
Oven-Cooked Chickpeas with Orange and Lemon
Oven-Fried "Chicken"
Pad Thai
Paella by Candle 79
Pilaf of Rice, Lentils, and Caramelized Onion
Pineapple Not-so-Fried Rice
Pinto Bean Sloppy Joes
Pizza, Deep Dish with Vegan Pepperoni
Pizza Mummies for Halloween
Portobello Mini-Pizzas
Portobello Mushrooms Stuffed with Tofu
Portobello Sloppy Joes
Pot Pie
Quinoa with Lentils, Butternut Squash, and Rapini
Ratatouille and Quinoa
Red Lentil Coconut Curry
Savory Sweet Potato Tart
Seitan and Polenta Skillet with Greens
Seitan Cutlets
Seitan Piccata
Seitan "Jerk" Style
Snow Pea and Mint Risotto
Soy-Mirin Tofu over Rice with Broccoli and Peanut Sauce
Spicy Peanut Noodles
Street Tacos with Cilantro Cream Sauce
Stuffed Gardein Scallopini
Summer Rolls with Peanut Sauce
Sweet and Sour Tofu with Broccoli and Almonds
Sweet and Sour Veggie Skewers
Sichuan Stir-fry with Fiery Peanut Sauce
Thanksgiving Day Tofu
ThanksLiving "Turkey"
The White Pig's "Good Shepherd's Pie"
Tofurky Tempeh Apple Veggie Saute
Tofu-Stuffed Portobello Mushroom
Tuscan White Bean Pizza
Two-Bean Taco Pizza
Vegetable Casserole with Biscuit Topping
Veggie Kebabs with Pomegranate-Peach Sauce
West Indian-Style Channa Wrap
White Pizza with Caramelized Onions
Wieners and Beans
Wiener Wraps
Wild Mushroom Risotto
Wild Rice with Peas, Lemon Zest, and Tarragon
Yakisoba Noodles with Tofu and Bok Choy
Zucchini-Potato Casserole
Choose from cakes, pies, cookies, fancy fruits and other delectable desserts.
- Desserts
Apple Crisp
Banana Chocolate Chip Muffins
Blackberry Vanilla Cake
Blueberry Hand Pies
Caramel Ice "Cream"
Cashew Creme Pear Tart
Chocolate-Dipped Strawberries with Vanilla-Bean Cream
Chocolate Ganache Tartlets
Chocolate-Orange Cupcakes
Chocolate "Pecan Pie" Truffles
Chocolate Mousse
Cranberry-Apple Crumble
Cranberry Shortbread Sandwiches
Crispy Peanut-Butter Snacks by Alicia Silverstone
Easy Spice Cake with Caramel Frosting
Espresso Brownies
Flan Ole!
Fudge Brownies with Creamy "Butter" Icing
Gingerbread Cookies
Homestyle Chocolate Chip Cookies
Hummingbird Cake
Jelly Donut Cupcakes
Lavender Shortbread
Miniature Apple Pies
Mint Chocolate Cake
Mocha Almond Fudge Ice Cream Cake
No-Bake Pumpkin Custard
Peanut Brittle
Peanut Butter Power Pie
Pears Poached with Apple and Apricot
Pie Crust (Pâte Brisée)
Pumpkin Cheesecake
Pumpkin Mousse
Pumpkin Pie
Pumpkin Spice Bread
Pumpkin Whoopie Pies with Creme Filling
Red Velvet Cake with Pecan Frosting
Rocky Road Cupcakes
Spice Squares
Strawberry Love Muffins
The White Pig's Chocolate-Chocolate Cake
Wolffie's Snickerdoodles
Special eaters and special occasions
While you're at it, why not whip up a special treat for your BFF (best furry friend)?
These simple recipes go over well with the younger set.
- Kid-Friendly
Basic Bean Burritos
Chicken-Free Nuggets
Chicken-Style Stew and Dumplings
Cream of Mushroom Soup
Creamy Potato Salad
Deep-Dish Vegan Pepperoni Pizza
Eggless Egg Salad
Green Bean Casserole
Lemon-Rosemary Potatoes
Maple-Roasted Carrots
Minestrone Soup
Peas and Potatoes in a Pocket
Pinto Bean Sloppy Joes
Pizza Mummies (for Halloween)
Portobello Sloppy Joes
Scary Halloween Sandwiches
Sloppy Portobellos
Tuna-Free Salad Sandwiches
Rosemary Roasted Potatoes with Black Olives
Summer Rolls with Peanut Sauce
Tomato-Lentil Pasta Sauce
Ultimate Hot Wingz
Veggie Club Sandwich
Veggie Pot Pie
Wiener Wraps
Wieners and Beans
Celebrate Valentine's Day, Halloween, Thanksgiving, Christmas and other special days.
- Holidays
Valentine's Day
Chocolate-Dipped Strawberries with Coconut Cream
Field Roast Deluxe Wellington
Heart Beet Salad
"Rollin' in Love" Eggplant-Wrapped Quinoa
Scarlet Millet and Beets
Simplest Red Fruit Salad Ever
Strawberry Love Muffins
Saint Patrick's Day
Corned Beefless Brisket and Cabbage
Irish Coffee
Soda Bread
Memorial Day, Fourth of July, Labor Day
Backyard Barbecue Sauce
Chunky Gazpacho
Creamy Green Gazpacho
Creamy Potato Salad
Eggless Egg Salad
Grilled Corn with Piquant Sauce
Grilled Jalapeño Poppers
Grilled Open-Faced Eggplant Sandwiches
Grilled Zucchini with Green Olives, Cilantro and Tomato
Orzo Salad
Simplest Red Fruit Salad Ever
Sweet and Sour Veggie Skewers
Tuscan Tofurky Sausage Sauté over Bow-Tie Pasta
Veggie Kebabs with Pomegranate-Peach Sauce
No-Bake Pumpkin Custard
Pizza Mummies
Pumpkin Cheesecake
Pumpkin Mousse
Pumpkin Spice Bread
Scary Halloween Sandwiches
Cat Cora's Roasted Winter Squash and Saffron Soup
Chipotle Yam Wedges
Cranberry Cabernet Sauce
Cranberry-Jalapeño Appetizer
Cranberry Shortbread Sandwich Cookies
Dixie's Butternut Squash Soup
Festive Chickpea Tart
Field Roast Deluxe Wellington
Gingery Butternut Red Lentil Soup
Green Bean Casserole
Hot Cranberry Punch
No-Bake Pumpkin Custard
Pumpkin and Corn Soup
Pumpkin Cheesecake
Pumpkin Mousse
Pumpkin Pie
Pumpkin Spice Bread
Roasted Turnip, Potato and Apple Hash
Savory Non-Turkey Casserole
Savory Sweet Potato Tart
Thanksgiving Day Tofu
Challah Bread
Vegetarian Chopped Liver
Cat Cora's Roasted Winter Squash and Saffron Soup
Chestnut-Persimmon Medley
Chocolate Candy-Cane Cupcakes
Dixie's Butternut Squash Soup
Festive Chickpea Tart
Field Roast Deluxe Wellington
Gingerbread Cookies
Gingery Butternut Red Lentil Soup
Hot Cranberry Punch
Nog Cheesecake
Savory Non-Turkey Casserole
Savory Sweet Potato Tart
Spiced Hot Mocha
Squash and Chestnut Soup with Caramelized Pears
Swedish Gingerbread Cookies
New Year's
Barbecue Black-Eyed Pea Collards
Black-Eyes Peas and Rice
These dishes avoid gluten, soy, peanuts and tree nuts. Always check that your
spices and condiments are free of allergens.
- Gluten Free? Soy Free? Peanut and Tree-Nut Free?
Broccoli al Frascati
Black Bean, Mango and Avocado Salad
Broccoli Superfood Soup
Carefree Veggie Chop
Carrot Ginger Soup
Chickpea-Quinoa Salad
Chunky Gazpacho
Creamy Green Gazpacho
Creamy Potato Salad (if made with soy-free mayo)
Easy Curried Sweet Potatoes (contains coconut)
Five Bean and Butternut Squash Chili
French Potato Salad
Georgian Bean Salad
Gingery Butternut Red Lentil Soup
Greek Bean Salad (if made with soy-free dressing)
Heart Beet Salad
Kale, Radish and Avocado Salad
Latkes (Potato Pancakes) (if made with gluten-free oats)
Mike's Spicy Tomato Soup
Pumpkin and Corn Soup (if made with soy-free margarine)
Quinoa-Tabbouleh Salad
Salad Niçoise (if made with soy-free oil)
Scarlet Millet and Beets
Simplest Red Fruit Salad Ever
Sweet and White Potato Salad with Greens (if made with soy-free oil)
Red Gazpacho
Split Pea Soup
Squash and Chestnut Soup with Caramelized Pears
Sweet Potato Tomato Chipotle Soup (use allergy-free crackers)
Ukrainian Vinaigrette Salad
Warm White Bean Salad
White Bean and Kale Soup
Some don't like it hot. See salads, above, or try one of these recipes.
Help us improve the lives of farm animalsDonate
- Sign Up
- Take Action
Celebrate Meatless Monday with tasty meat-free meals Pledge
- Shop


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text:
Welcome to Tuna Headquarters
Tuna are an award nominated boutique game production company who specialise in developing projects for mobile, traditional gaming and on-line platforms. With over a decade of experience in the field, we work with a range of partners including marketing and advertising agencies, independent game developers, and solo artists.
You can read our blog here.
Latest News


text:
|I'm pleased to announce I'd love to paint your baby!
Please contact me for more info. Meanwhile I'll be sketching babies like mad on the metro.
Wednesday, May 23, 2012
Baby Portraits
29 comments:
The eyeglass glasses!!!! To die for! Aussie the agrafeuse! But best of all - the glimpses into your notebook! More please!ReplyDelete
I bet you'll NEVER forget the stapler wordReplyDelete
AGRAFEUSE again!!
good way to remember - do a blog post on it.
the Bebe drawings are adorb
That must be the cutest stapler ever, Carol!ReplyDelete
Your babes are adorable.
I have seen those eyeglass glasses before, in Venice (I think it was at the Biennale Library). Wonder who is the manufacturer.Replies
Italy may have the world's best eyeglasses...
Oh wait you're talking about drinking glasses - they do look Venetian.
very sharp eyes M!!
you did a great job in capturing the little baby's features! What a sweet face:) Babies are tough for me!! Terrific idea, good for you!ReplyDelete
Why don't they staple the receipts together??ReplyDelete
absolutely maddening IMO
There's a lot of things I will put up with the French but I'm with you on this
and why so many bits of paper!!!
I love the sketches in your notbook. I like the final results, too! I hope that you get a lot of assignments.ReplyDelete
The timer is inventive - and the food looks delicious :)Replies
The timer though macaron-color, is inedible too...a great plusDelete
Hi I love Tribeca ... all their food is fantastic, not had one bad meal there. A few years ago I stayed in that area, so went there to eat in the evenings. I also felt very comfortable eating on my own there.ReplyDeleteReplies
so true Anne,Delete
perfectly fine to eat there on your own - a great casual place.
I went back myself for more salade de saumon...
Your baby sketches are darling! I love those timers and the glasses ~ oh yes ~ the glasses too!!ReplyDelete
Susan and Bentley
Ha ha. Glad you're enjoying it.ReplyDelete
I love your French word of the day!!!! I was on the phone with my boyfriend yesterday, and was trying to describe hop scotch since I didn't know the word in French. We were at a loss, and we just assumed that what I was talking about didn't exist in France!ReplyDelete
So funny! I guess it does. Marelle. MERCI!Replies
French word of the day!Delete
I'd like to have that at PB!!
Bon idee
I SAW bébé Julietta today !! I cross my heart!She had the same pink hairband/flower..I can't believe it.ReplyDelete
Agrafeuse..got a few of those too today..not the agrafeuse per say..but things that were stapled together..
- Rosemary8:14 PM
I have been following your blog for quite some time now and religiously check it each morning, I have to tell you I LOVE IT!!ReplyDelete
I love your photos's, your quirky sense of humor, your out look on life and the variety of things you cover.
My big dream is to get to Paris by the time I am 50.
Mean while I'll get to see it through your eyes each day for which I am extremely grateful for!!
I laughed so hard when I read the part about the bag full of receipts! I have to empty my bag every night...it's ridiculous how many pieces of paper you can accumulate in a single day :)ReplyDelete
The baby painting is gorgeous and I can only imagine how thrilled her mom must be with your work.
By the way, those Fauchon timers will be tucking themselves in my bag when I am in Paris!!!Replies
PLEASE leave ONE Fauchon timer for moi!!Delete
yes all those bits of paper! de trop
I love that word too. Also love the word "aimant" which I learned from a Marc Levy novel. Excited to try it out I said to tourist kiosk seller: "Je voudrais acheter un aimant." He looked at me quizzically, so I showed him. "Ohhhh, un mag-nay" he said.ReplyDelete
I also love the word une minuterie or un minuteur for timer. So sweet. As are your babies. I'm reading PARIS Paris, perhaps you've written about it? YOUR book is going to wonderful & unique...merci encore un fois.Replies
I was wondering what the word for timer was -Delete
une minuterie or un minuteur
I don't get the 'aimant' but I know French girl has all of Marc Levy's books so you must be reading in French.
Loved Paris, Paris and I will review it again here.
OMG that baby painting is just incredibly PRECIOUS!!! You may need a branch site: PaintYourBebe.com ;)ReplyDelete
French is my favorite language to listen to. Maybe one day I'll finally get around to learning it myself!ReplyDelete


text:
TULSA, OKLAHOMA -- I am in shock as to how many bad reviews are on here about this company. It makes me feel all the more angry, used, and cheated. For one, when my DirecTV was set up a year ago by someone from Ironwood it was the crappiest job I had ever seen. Cable wire came out of the ceiling from my son's closet. 20-30 ft of cable wire just dangling from the ceiling and lying on his closet floor. 2nd, they used a splitter to connect that cable wire from his room to the main receiver in our living room. (My son's closet is actually directly behind the wall that our main receiver was on). So, if my son goes into his closet at any time and touches that wire we lose signal.
So, I called DirecTV for another technician to come out. I simply wanted another wire ran into my son's room so the 2 receivers were not connected together via a splitter. I also wanted the living room wire to be fixed so it did not come through my son's closet ceiling.
This tech drilled a hole from the outside of my house, through the BRICK WALL and into my son's room. The cable wire comes into my son's wall about 3 ft up from the ground -- 2 black wires and a hole in the middle of his wall. No outlet protector, no protection from bugs or rain or anything from outside. Plus now we have property damage to the outside of our home because the idiot drilled through BRICK.
So, I called DirecTV again and complained of the job. Again, for the third time, a technician from Ironwood comes out. We wanted the living room receiver moved to a different wall (about 5 ft away from where it was.) We wanted the 20-30 ft of wire out of my son's closet. We wanted something else to be done about the wire coming through our brick wall and the holes around that wire.
The technician showed up on time. He came in our home talking on his cell phone. He had no work order with him. He didn't even know what he was there to do. When we told him we wanted the receiver in the living room moved to a different wall, he said it would cost $65. I told him that when I called DirecTV to set this up they told me it would cost $49. He said, "Well, let me check. They have had some price changes lately. Oh yes, it is $49." I thought, "hmmmm."
So then I asked if it would be billed to my DirecTV account. He told me "no, it's never just billed to your account. It has to be cash or a check and paid the day of service." Again, I thought, "hmmm." He proceeded to go outside and talk on his cell phone for about 15 min before he got started. However, this guy actually did a good job installing the receiver on the new wall. He did not fix the wire coming from my son's closet ceiling, nor did he touch the wire coming into my son's room from the outside brick. He hooked up the TV to our receiver and reset it. He waited for the satellite to load. He was finished. Less than 30 min of work.
My husband paid him $50. (He did not have the $1 change). He asked my husband to borrow a pen to fill out his paperwork. My husband signed it. He told my husband he would go get his copy. He then went out to his truck... and left. We had no receipt. No copy of the work order. Nothing. Funny thing is, today I looked at my statement online from DirecTV and guess what? I had been billed $49. I called them at 5 pm when I got home from work. I was transferred to 4 different people and on the phone 2 hrs.
Finally, someone told me they contract installation/repairs to Ironwood Communications, but they do not have a phone number or address to this company. And since we had no receipt showing we paid the tech IN CASH, we would more than likely be responsible to pay the $49 to DirecTV as billed. WHAT?? You mean to tell me that a billion dollar corporation, such as DirecTV, contracts work out to someone who represents them, yet they don't even have a phone number for them. (They said all work orders are submitted via a form on the computer).
After 2 hours of getting nowhere, I looked up Ironwood online. All I was hoping to find was a phone number so I could find out what was going on. Instead, I found hundreds of reviews from I don't know how many different websites. People that have been screwed royally by this company. I was in shock. How can this company get away with what they do?
I called DirecTV back. I ended up spending 2 more hours on the phone talking to 2 different people this time. Finally, a man from tech support (I am sorry, in all the people I talked to today I did not get his name), he got the $49 fee taken off my account. At that point, I told him $50 bucks is JUST $50 BUCKS! At this point, someone came into my home and stole $50 from me. They get paid by the job. So, he got paid by his employer to come out, plus he got a nice little $50 bonus. And DirecTV lost $50 because the people they contract out are dishonest. Not only that, we only switched from Dish Network to DirecTV a year ago so we could get the MLB package.
I told the guy from DirecTV that watching baseball is not worth what we have been through in a year. Even my husband said "screw it, we'll switch back." How many customers is DirecTV willing to lose? Why hasn't someone called an investigative reporter from 20/20 or dateline or something. Because according to the websites this happens all over America. If someone knows a way to contact someone to investigate, let me know. I will gladly do anything I can.
One more thing… after the guy from DirecTV refunded the charge tonight, he offered to set up someone to come out at NO COST and fix the things that were not fixed. Guess what??? It would have been someone from Ironwood!!! My husband said no thanks, he'll get a wire cutter to cut down all that wire from my son's closet and patch the holes himself.
At this point it isn't about the $50. It is about a company that gets paid money to do crappy work. It's employees can come into your home and destruct it, and all the while steal money from you as well. And they can get away with it because they have a "CONTRACT" and DirecTV claims to have no information regarding the company. One more thing... Ironwood is changing it's name to "DirecTV Home Services" nationwide. All phone numbers I found online are no longer working numbers. I found no website for this company. How can we stop them??
BELLEVILLE, ARKANSAS -- After reading all of the complains about Ironwood Communications, I only wish I'd investigated a bit further before signing up with them. Let me tell you my story… The installer was to show up at 4:30 pm. I took off work and my husband took off work to be there when they showed up. We waited around until 5 pm when we got a phone call saying the guy would show up at between 5:30 and 6:00. We told them to call us so we could give directions because our house is hard to find.
At about 6:30 we get a call and the man is lost. My husband tried to give him directions but it was like talking to a wall, so we told him to stay put and we'd meet him at a specific location and he could follow us to our house. We arrive at that location and he isn't there. He has continued to drive and is lost yet again. So we tell him to meet us at a second location. He does and we lead him to our house. By this time it's after 7:00. He gets out of the van and says "it looks like I'm working for free tonight". He walks around my yard for about ten minutes and says that he can't do it. He can get either locals or the regular satellite but not both.
I say I don't care about locals but he refused to do it without both parts. He says he needs us to cut down a tree before he comes back. Now, "this tree" is over 100 feet tall and about 6 feet wide. I wonder where he wants me to put this tree. On my house? Or maybe my electric wires? So, long story short, he leaves. My husband calls DirecTV and they say that he could have done it and he was just lazy. They set up a new installation date for 10 days later. Meanwhile I've already paid for the service. Why should I be penalized due to their incompetence?
The next day I call DirecTV back myself and tell them my story. They tell me to call Ironwood or that Ironwood would call me within 24 hours. I still have not received that call and my satellite is still not installed. I would highly advise anyone not to go through this company. They are liars and incompetent and refuse to make their promises or contracts good.
PENNSYLVANIA -- In posting this review I hope to be of help to others who are likely to suffer similar problems regarding Ironwood Communications and DirecTV. DO NOT BELIEVE THEM! THEY ARE INCOMPETENT! THEY HAVE NO REGARD FOR YOUR TIME! BRAZEN LIES! EXCUSES, EXCUSES, EXCUSES!
First appointment: November 16th 2006. Ironwood's installer arrives at around 3:00pm There is slight rainfall and since the installation involves high work) use of a ladder, the installer says that he is not comfortable working on a ladder while it is raining. I understand his reasoning as the satellite dish is just below the peak of our roof, two stories high. He said that my wife and I should call to reschedule the appointment which we did.
Second appointment: November 21st 2006. As always is the case with this type of business you are given a window of time as to when you might expect the installer. This appointment was 8:00am-12:00pm and Ironwood's installer arrived around 10:30am. The installer informed us that he did not have the correct cable box with him so my wife and I should call his office to set yet another appointment with IRON-HEAD, I mean Ironwood.
By the way my wife had phoned the Ironwood office in Pittsburgh Pa. the day before to verify two things. First was the type of receiver that was to be installed and second was that a tall ladder was needed to complete the installation due to the height of the roof.
Third attempt, today… we had an appt scheduled between 8:00am-noon. The installer showed up around 9:30 and started to assess the situation. He looked around and then made a phone call back to his office. He told us, he would need a 40 ft ladder and that he did not have one. He also had the wrong information on the work order - again! He said we would have to reschedule.
By this point we had had enough. We called DirecTV and told them what had happened. They tried to help and said they would work to get an Ironwood installer back out there today. At the same time Ironwood called directly and told us the first appt they had available was on Dec 8th. We explained that we waited long enough and that we preferred an appt later today or tomorrow at the latest. We went back and forth numerous times. We asked to speak to a supervisor but were told she was not available.
DirecTV attempted to help resolve the problem but in the end all they really did was continue to put us in touch with the Ironwood call center to resolve the problem. Round and round we went with dates all of which required us waiting days. We were told people would get back to us, but we waited and waited , in the end we had to call them.
We have spent over 14 hours trying to get DirecTV installed and all for nothing. DirecTV and Ironwood both have failed us and as consumers we will do all we can to discourage others from buying their services. Missing work, spending our time needlessly chasing customer DIS-SERVICE people to try to rectify this mess. AND WE ARE HELD HOSTAGE BECAUSE OUR CHOICES ARE SO FEW. When will companies realize that WE ARE THE CUSTOMERS.
CHANDLER, ARIZONA -- I am a return customer to DirecTV. My husband and I were so happy to see all the wonderful programs and packages that were offered by DirecTV via mail. We went ahead and cancelled our local cable service, and were looking forward to all this new programs that will come on.
Appointment #1 10/2/07: A technician was scheduled to come out and complete the "easy installation process" on 10/2/2007 between 12-4p.m. I was more than happy to take half day off from work waiting for the technician. The technician ended up showing up at 5:30p.m. I was a bit unhappy thinking that I could have been working all day. But since this was supposed to be a 1-time thing. No biggie.
The tech guy told me that there were several issues and he wouldn't be able to install it. He said that since my Internet line has not been switched to a standalone, my Internet service would not work if he installed the DirecTV Service. I explained to him that the Internet guy would come out and fix it 2 days later, and I could live without the Internet service for a few days. Then, he found another excuse not to do it. He told us that they need two plugs on the back of our TV in order to install the DVR, and the only way that can be done is if we are willing to pay $85 and he would run a line through the attic.
My husband and I talked about it over the phone and we agreed to pay and got the whole thing over with. Then, he spent about 2 minutes in the attic and he decided that it was more worked that needed to be done than he expected, he would need to reschedule and come out on Saturday again. This guy is from "Ironwood Communications" located in Chandler, Arizona.
Appointment #2 10/6: After several days of not having our TV service, we were still happy that the same installer would be coming out and installed the dish for us. It turned out that Ironwood contracted some other company to complete the installation for us. Not the same guy who promised me that could come back out. These crews explained to us that they could run a line through one of our bedrooms and still gave us a free installation.
While all 3 of them began the installation process, I wanted to confirm that they were aware of the special program I ordered called "the Jadeworld". They immediately stop the installation process and told me that they were not being told, and they did not have the "International dish" for programs to come on. They told me they would come out the same night with the correct dish, which turned out to be the next day, and reschedule again to the following Monday.
Appointment #3 10/8 and 10/9: A guy showed up on time. This is a different tech guy again. Prior to the installation, we explained to him that we need a 3LNB dish for Jadeworld channels to come on. He did not bother looking into it and started installing the international dish. We figured he is the expert, not us, and he insisted that he knew what he was doing.
After 4 hours of installation, he could not activate the Jadeworld channels. Then he realized that we were right all along. What we need was the 3LNB, not the international dish. Since it was getting really late at night and he could not finished wiring all the rooms, we allowed him to complete the rest the next day.
Appointment #4 10/13: We were on the phone with DirecTV for an hour and a half trying to get this rescheduled. We told them that all we needed is the correct dish for the Jadeworld channels to kick in. Nothing more. DirecTV scheduled with "Ironwood Communications" again for the installation, supposedly between 4-8p.m. My husband called the local office on Wednesday and checked if they could come out earlier. Unfortunately, they were all booked up.
My husband and I waited patiently until Saturday, and a guy from Ironwood Communications by the name of ** called us and cancelled our appointment. He forced us to reschedule the appointment because "there was miscommunication between Ironwood and sub-contractors", and "he was not aware our appointment". He told us that he was just a tech and he had no control over this.
Finally, we had to call DirecTV again and on hold for an hour, did a 3 way phone call with Ironwood Communications. We were on hold for 30 minutes before someone finally picked up the phone. Not only she was not being understanding in regards to our frustration towards the situation, she was extremely rude to us (and DirecTV Staff) over the phone. DirecTV customer service rep explained to them that if they didn't correct their mistake and came out the same night, the customer was going to cancel. Their response was "that's not our problem, go ahead and cancel then".
Appointment #5 10/15: Ironwood tried to correct his or her mistake by sending someone out to us between 4-8p.m. When the tech called us, I asked him if he was aware of what happened and what needs to be done. Not only he did not know anything besides "this is a regular installation, right?" without knowing what 3LNB is or why we needed it, I could not even understand the guy. His English was so poor that I could not even understand him at all.
I then called DirecTV and found out why they are sending out "Ironwood" to us again. I explained to DirecTV customer service rep what the situation was and specifically requested another tech company to do it correctly once and for all. I was told by the customer service that they would request for the approval from the management to allow another company fixing all the mistakes. Managers would call me back within 24-48 hours to grant me the approval on this.
I called back 30 minutes later to confirm that this is a correction on the mistake that they've all made since the beginning, and this is not a "upgrade" service. The customer service rep told me that both orders dated on 10/13 and 10/15 were for an "upgrade" on the dish, and they were going to charge us on it. She kindly cancelled those two activities and re-opened another one for us. I asked the customer service rep if she could re-escalate this activity to her supervisor and request for another tech company, since she cancelled the one that was supposed to be escalated.
She told me that it was impossible to get done that way, and she did not see any note from the previous rep that it would be done. We were on the phone for quite some time and she finally realized that we were now able to pick a different tech company for the installation process. Not to mention that she argued with me for 15 minutes and insisted that we needed an international dish when it was not right. I had to educate her what has changed and that Jadeworld was no longer with the international dish. It is the 3LNB (from I have been told by other reps). The whole thing wasted 2 hours of my working time.
Throughout the whole process, my husband and I were on the phone with DirecTV at least 10 times, with an hour each minimal, and constantly got transferred from one department to another. Do not order DirecTV. And if you do, please tell them do not use "Ironwood Communications" for installations. THEY SUCK!!!
SACRAMENTO, CALIFORNIA -- You only have to Google "Ironwood Communications" to find a plethora of complaints about the company, it's customer service and it's employees. There is a reason for that. Ironwood's customer service is among the worst I have ever experienced. If I treated my customers the way I have been treated by Ironwood, I would have been out of business a very long time ago. It's unfortunate for me that I am limited in my cable choices and apparently DirecTV is limited in its choice of contractors. I'd be shocked to find out that DirecTV isn't losing customers on a daily basis because of Ironwood's lack of professionalism.
A couple of months ago my husband received a phone solicitation and through that ordered a package of high definition channels. When we realized that the billing for those channels started, but that we were not receiving them, we made a phone call. DirecTV sent us a part that we needed to install ourselves, but it didn't work.
Another month of phone calls to DirecTV went by before Ironwood was sent to the house to do the "upgrade". The appointment was set for 01/07/08. Not only was the contractor uninformed about the work that was needed, he was also clearly inexperienced. Six hours later, he and his partner that he called in to help, completed the "simple upgrade" and left. Shortly after, not only were we not receiving the HD channels, but we were not receiving ANY channels! Even our local stations were "unavailable."
I called DirecTV immediately and was told I'd need to call back at 7:00 the next morning. On 01/08/08, I called DirecTV, per their instructions and was placed on hold for 23 minutes. I was then walked through a "troubleshooting" exercise by an agent that clearly thought I was dumber than a bag of nails. These exercises didn't work (since the problem isn't with my remote control), she places me on hold for another 11 minutes.
She came back on the line to tell me that the next available appointment would be January 24 - two entire weeks away! I explained that this was unacceptable for a variety of reasons. First off, our satellite was working just fine, all we wanted was a simple upgrade, but because of errors made by an installer - we no longer have ANY TV channels. I am not looking for an appointment for service, I simply want Ironwood to correct what they did. This ought to put me at the top of the list - even if it means bumping another customer to a later time.
Furthermore, I work as a political consultant, and use a home office. I need to be able to access the Capitol channels, C-Span and at a minimum, my local news. I bill my clients by the hour, and so each hour that I am without access to these channels, I am losing money. Not to mention the embarrassment of having to explain to a client why I missed something that he/she may have already picked up.
I was then told that the next available appointment would still be January 24, but that I could be put on a wait list. However, if I choose the wait list option I have to forgo my Jan 24 appointment, so if the wait list doesn't pan out, then I'll have to call to schedule something for February. I asked for a supervisor, and was promptly "disconnected." I called back, was put on hold again, had to tell my story all over, and then had to hold one more time while a supervisor was tracked down.
Once I reached ** (a DirecTV supervisor) she was very helpful and put me in touch with a customer service rep at Ironwood Communications. Again, I explained my situation and asked that it be escalated to a supervisor that could bypass the dispatch system in order to received immediate service. I was placed on hold for 14 minutes while the rep searched for a supervisor that was willing to help me. She never found anyone, but left a message to have someone call me back. If I hadn't heard from ** the supervisor by 10:00am, I was instructed to call him.
Having never heard from **, I called and was told that he hadn't come in yet, and that no other supervisors were in the building. Having worked in call centers before, I feel fairly certain that Ironwood does not have an entire staff of customer service reps working unsupervised for any length of time.
Frustrated and feeling lied to, I agreed to leave another message and wait another 2 hours for a supervisor to call me back. No one called. At noon, I called again, and was told that this time they would send an e-mail explaining the situation to a supervisor and that I should expect to hear from someone "soon". This time I waited until 4:30 pm and having not received a phone call, I called back again. This time I'm told that another e-mail will be sent, but that I will have to allow 24 hours for a response. Now I have lost an entire day of work sitting on hold and waiting for return calls that never come.
Not having a spare 24 hours to wait for a phone call, on the morning of 01/09/08 I called Ironwood again. After having to explain my situation to 4 different people, and sit on hold for a total of more than 60 minutes, I was told that someone would have to call me back.
Thankfully this time, I did receive a prompt return call from **, a supervisor who was genuine and helpful. He dispatched a technician, also named ** who was able to be on site later that day. ** called me as he was leaving another job, to let me know his ETA. I felt like I had finally found a professional at Ironwood! ** was there when he said he'd be there, and when he left, our satellite was back on line. Unfortunately, within half an hour, our service was out again.
I called Ironwood, and again had to go through the same frustrating process of explaining my story to several people and spending excessive amounts of time on hold. The phone rep I spoke with explained that one of the problems was that there was no record of us having a service call. The technician had been asked to respond "off the books."
While I appreciate that this meant he was able to respond before the 24th of the month, I was horrified to learn that because Ironwood has no record of a service call to my house that as a homeowner I am liable if the technician had been injured on my property! Why would Ironwood be willing to put me at such great risk? The phone rep responded by saying, "Ma'am, we were trying to do you a favor." I wish you could have heard her tone!
The fourth day of this fiasco was spent calling, holding and waiting for a call back. A call that never came. Needless to say, it is 01/11/08 and I still have no service. I am sitting at home on what is now my 5th day away from work, waiting for that elusive phone call from a supervisor who will try to find an available tech to come out. Again, I have been asked to wait another 24 hours. I have calculated my losses at well over $1,000. A high price to pay for a couple of HD channels.
BUFFALO, WYOMING -- A few weeks ago, I had an appointment for Thursday between 12:00 and 5:00 p.m., regularly scheduled workday for most people. It had been scheduled much in advance through DirecTV. We placed a work order to have a technician move a DirecTV receiver box from one room to another. The new location was new construction. However, all inside wiring was accurately completed before the Ironwood technician was scheduled to complete the work order.
The technician arrived early in the a.m., several hours early, minor inconvenience, I just happened to still be home. He connected the outside cable to the dish. However, the technician left without moving the box and/or testing the outlet in the new location to assure that the dish, box, and/or outlet worked as it was intended. If the Ironwood technician had attempted to test the box or outlet, he would have realized that a coaxial cable was needed for connectivity to the wall outlet from the receiver.
After speaking with one of DirecTV's technicians and being told that I would need to talk to someone at Ironwood, I called Ironwood. An Installation Supervisor named ** helps with programming the box and TV after I moved both the TV and receiver to the new location. Thank you so very much **. We did, however, encounter a few problems. Of course, the first problem or issue that we encountered was that the cable in the original location was connected directly from the dish through the outside wall directly into the DirecTV box (there was no way to move the cable without tearing out the wall).
Therefore, the original cable would not be moved to the new location. I borrowed the coaxial cable from the DirecTV receiver box located in the bedroom. This allowed us to set up the receiver box in the new location and get it programmed for viewing DirecTV's channel services according to our purchased programming. Upon completion of the setup for DirecTV's programming, ** told me that a 6ft coaxial cable would be delivered within a few days to replace the cable in the bedroom. It has now been close to two weeks since we spoke. I would like to know when or if this cable will be delivered as promised.
I called DirecTV this a.m. and was told that I would need to set up a work order and pay to have a cable brought out to me. When I explained the situation again, I was told to call Ironwood. I called Ironwood's Customer Support Services 5 times before I was able to speak with an individual that could begin to understand what I was saying. Not to mention her inability to communicate that which she was trying to say. I have worked with people from all over the world in the capacity of a Network Support Specialist/Technician.
In addition, yes, I am English speaking but I figured out ways to make sure that communications between customers, my fellow technicians, and me were clear and concise. I never once attempted to intimidate or disrespect people. I know that I could have eliminated this stressor if I had driven 35 miles and purchased a coaxial cable but that is not the point.
I made at least 7 calls to Ironwood Communications and DirecTV today. I am convinced that "Customer Service" is a thing of the past. I have included some of the detail pertaining to my ordeal with Ironwood and DirecTV. The proposed path to resolution is as follows: according to the fifth representative that I spoke with, she would leave a message for another supervisor to call me within the hour. ** was not in the office today.
I am very disappointed with the quality or the lack thereof "customer support" services that I received from both DirecTV and Ironwood. When I called Ironwood, the first "customer support" representative, ** or ** (check spelling), was very annoying and rude. She obviously felt the need to try to intimidate me by attempting to loudly talk over me in a very condescending tone. She did not allow me to complete a sentence, much less give her the information that would help to convey our current problem/issue.
I then called Ironwood a second time to speak with or leave a message for **, the Installation Supervisor for our area (Buffalo, WY). This conversation consisted of a "customer service" representative that tells me that she "...can't help me and that I need to go to Best Buy and buy a cable or they could place a work order and charge me for the call and cable." I called back a third time and attempted again to explain, that ** told me that I should have received the cable during the work order/service call, But since I didn't, he would have the tech drop a 6ft coaxial cable off to me.
Again, I was told that she, the "customer service" representative, could not help me. I should hang up, call DirecTV, and place another work order. As you can well imagine, I am frustrated at this point. All that I want to do is to find out if and when a coaxial cable will be delivered as promised. I called Ironwood Communications again and was told to hang up and dial back and select option 3. This took me right back to the "customer service" representatives.
I called back, for the 5th and last time, I hope. After being placed on hold for 30 minutes, I was told that a supervisor would call me within the hour. Well, we are well past the promised hour now and I have not received the call from an Ironwood supervisor, as promised. Oh well, maybe tomorrow. ;)
What ever happened to "customer service"? Has it gone for good or will companies here in the U.S and abroad realize that their customers, the same ones that pay the bills and put money in the pockets of many undeserving, deserve better than the quality of service or lack thereof that I have received today and in the past? Please forward this to any appropriate office for their record of complaints and hopefully, consideration for a resolution. I am sending this on to Ironwood Communications, DirecTV, the Better Business Bureau, and any other entity that I think will be interested. **, disgruntled consumer.
MARIN COUNTY, CALIFORNIA -- I WAS a happy DirecTV customer for many years until this last weekend. We wasted 3 days (Fri, Sat & Sun) fighting to get a simple installation. Last week I called DirecTV when our 4 year old receiver started to fail. DirecTV was very helpful and I negotiated replacing the receiver with an upgraded HDTV receiver. We made the installation appointment for Friday morning. The installation company never showed up or called.
DirecTV referred us to Ironwood Communications - the company DirecTV contracts with for installation service. They promised they would arrive Friday afternoon between 1 & 5 PM. The installer called at 5 PM and said he wouldn't be there until 6:30 PM. We asked if he had our new equipment and he said he had the receiver. Well, HDTV uses a different satellite dish! He apparently didn't know this.
Hours later he finally showed up. He did a VERY rushed installation and left, without checking to see if the service worked properly. You guessed it - it didn't work properly. He also didn't cancel the card in the old receiver (the one he took with him) so DirecTV thought we had one more receiver than we actually had, and charged us for it. We called DirecTV and they scheduled another installation/repair appointment for Saturday 1-5 PM. By 3 PM no one had arrived so we called. We were assured that the technician was on his way and received a service confirmation number. We waited until 6PM, no one ever came.
We called back DirecTV and they said, "You don't have an appointment." Wow! After speaking with three customer service persons we finally reached a supervisor who made a conference call to the Ironwood Communications dispatcher. That person said, "Oh, there it is (appointment)... We're sorry. We'll send someone Sunday morning. You will be the first appointment and the technician will call you at 8AM to confirm." You can guess what happened, NO SHOW. Again!
Well, we spent the entire day Sunday trying to get a service technician to respond. We spoke with the Ironwood Santa Rosa office - WOW what a bunch of rude, argumentative, rednecks!! In fact they were so uncooperative that we called both the DirecTV and Ironwood customer service centers and asked that they send a technician from another area.
Santa Rosa is in the San Francisco Metropolitan Area. This area has a population of over 3 million!!! I'm sure that Ironwood has more regional offices and other technicians other than the individuals in the Santa Rosa Office. NO, apparently only Santa Rosa could respond. I called DirecTV and spoke with the VP of Installation Services. He apologized, agreed with my assessment and promised an immediate VIP installation. A manager from Ironwood called and promised me that another technician would arrive by 3PM. Of course no was here by 3PM.
The manager called back just after 3 PM and couldn't understand why the technician wasn't here. EVEN HE COULDN'T CONTROL THE SANTA ROSA OFFICE EMPLOYEES. Guess what my VIP installation was - the same incompetent technician who came on Friday arrived back on Sunday at 4PM and immediately began arguing with my wife. WAIT, it gets better! The same Ironwood supervisor at the Santa Rosa office who was uncooperative, rude, demeaning, sarcastic, yelled at my wife and hung up on us arrived at our home right as the technician. WOW!!!
We called DirecTV and Ironwood and reported the misconduct and pleaded with them to send a competent technician from another office. Oh well! What if the technician had arrived drunk and we complained. Would it make sense to send the same guy back?
BETHLEHEM, PENNSYLVANIA -- In early April, DirecTV sent an individual from Ironwood Communications to upgrade our system and this is what happened. First of all, the technicians showed up at my house and did not knock on my front door. They proceeded through a closed gate in my backyard and started inspecting the dish there. It wasn't until I came out to the backyard that contact was initiated with them. It should be noted that my wife was breastfeeding my six-day old son in direct line of the window on the back door. They proceeded to do what they needed to do with the dish.
When they came inside, I let Edgar, my pure-breed, champion pedigree, English bulldog out the back door so that he would not be in there way. I did not know at that time that they had left the back gate open. About an hour later, we realized Edgar was missing. I went searching for him and then called the police. They told me he had been hit by a car and brought to the vet. I called the vet and they informed me that Edgar had died on the x-ray table from internal bleeding.
Ironwood has now sent me a letter denying my property damage claim. First of all, I never filed a property damage claim… I do not view my dog as property and I am insulted by it. Secondly, they state it is not their job to "watch and maintain control" of the dog. I never said it was, but it is their responsibility to not carelessly leave my gate open… a gate that was closed before they opened it. Another issue I have is the mysterious second technician that was at my house.
When I spoke with an individual at the local Ironwood office and another in their national office, they both seemed surprised by the fact that two technicians were here. Despite repeated attempts, they would not tell me who the second individual was. Also, despite the fact that I was holding the dog around the chest while they were in my house and I was talking to them, the technician claimed he didn't see the dog. To top it all off, they left here with only one TV of the three working. Someone else had to come out two days later to fix it and they were in disbelief at the sloppy job done.
In regards to the individual at Ironwood's national office, he first gave me a wrong phone number over the phone and then the number he gave me in his letter to contact him wasn't correct, either. I had to jump through hoops to finally get in touch with him.
Initially, individual's I have spoken to at DirecTV were sincere and kind. They seemed to appreciate the pain that has been brought to my family. However, after they escalated my complaint over a month ago, I still have not heard anything back from them. They have also ignored a follow-up email I sent them three weeks ago. Now I am unsure of what to think of DirecTV.
I haven't asked for anything from anyone at this point… I just wanted an apology from the responsible persons and to maybe keep this from happening again. Now, Ironwood has turned our sadness into anger. I considered small claims against Ironwood and their technicians, as well as trespassing charges for initially entering my property without permission. However, I have a newborn child at home and do not have the energy to pursue this issue any further because of the emotional toll.
So, the purpose of this letter to you is in hopes that other people will keep any eye on their pets when service people are at their houses. I also wanted to express my concern over how the law perceives pets as property. Even if I wanted to pursue some sort of lawsuit, I wouldn't want to stand their as they refer to Edgar as property.
This was a family member. One that we went through surgeries and health problems with. One that my 20-month old son played with. One that we relied on for personal safety. Nothing can bring him back, but I am going to do all I can to make sure it doesn't happen to someone else.
OVERLAND PARK, KANSAS -- I will be leaving DirecTV because of the poor performance of Ironwood Communications: So, I was fed up with a variety of technical issues with DirecTV, and tried to cancel service. I let myself get talked into upgrading my box, which required an upgraded satellite dish. They scheduled an 8-12 appointment for like three weeks later.
The day in question arrives, and I take it off. I call around 11:30 (directly to Ironwood Communications 800 number, not DirecTV). They tell me at 11:30 that the guy was running late (obviously), and could arrive at 1:30p. This is later than my time off allowed, but I agreed anyway. 2:00 rolls around, and I call back. The dispatcher can't get a hold of the installer, but promised to have him call me. 2:45 rolls around and he finally calls back. He explains that he's still on his first install of the day, but that his supervisor was 'already' working on a solution for me.
I really wasn't REALLY pissed until he said the word already, like he was doing me a favor. 'Already' working on a solution would have happened around 11:00 that morning or so when he realized that he was still on his first install, and wouldn't make any of his morning (or afternoon, the way things went for him) appointments. So, I continue to wait. 3:15 when the supervisor calls, telling me that he his on his way, and would be there at 4:00. 4:30, I HAVE to leave for work, so I do.
I call Ironwood again, and tell the dispatcher to have the guy come back to base, as I was finally giving up and leaving for work. This was the only mistake I made of the day (other than, you know, staying with DirecTV), as apparently, they took that has a cancellation. I immediately had called DirecTV, and they said that they couldn't reschedule until two months later. They couldn't get me in with a supervisor, so I call back later that night.
That begins a three day process of DirecTV "escalating" the issue, and promising me that someone from Ironwood would call me the next day. Three nights I make the call to DirecTV, three days that they make that promise, and three days I'm disappointed. The notes in my account kept telling the CSR that I was a No-Show at the appointment, so I had to explain the situation 7,000 times. After a couple more days of waiting, I finally get a hold of a supervisor at my local Ironwood shop, and he tells me that while he doesn't have any HR20's in stock, the new shipment comes in on Thursday, and he could install it on Saturday.
I agreed, but couldn't get Saturday off. After not being able to get a hold of anyone at Ironwood who knew what they were talking about again, and going through all of the menus and CSRs trying explain thing, I quite literally gave up. Sunday Ticket is the only thing holding me to DirecTV, and I hope that I'll be making a move back east and alleviating that need by Football season, and I'll cancel, and get something local at the time.
DirecTV is not without its own problems, but its use of Ironwood is a real problem, as at the very least, my branch provides service that is well below acceptable standards. I understand that Ironwood specifically will peak at this board, and I am willing to speak to anyone at Ironwood about these issues.
SANTA ROSA, CALIFORNIA -- This company is the worst ever. I had a appointment for yesterday between 1-5. Nobody showed. At 5:pm I called them and they said the installer would be here at 6:30 pm. He never showed. I called them back at 7:30 pm, they could not contact the installer, I called until 9:00 pm, and was told that the installer still had the equipment in his truck, so I would be first in the morning. I have taken off another day of work to make this appointment, and it's another no show. The company now says that they can squeeze me in next week. DirecTV is doing nothing about this mess.
This morning I spoke to a manager named **. He said it would be unfair for a installer to come out to my house today, just because his installer hung me up all day yesterday. I have to wait for another appointment on another day. I have posted the above comments on Yahoo reviews for Ironwood Communications, and while checking the internet I have found that there are many posts complaining about poor service.


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TEHRAN, Iran (AP) — An Iranian news agency says the country's coast guard has seized two Saudi fishing boats after they allegedly strayed into Iranian waters.
The Tuesday report by the semiofficial Fars agency quotes the local coast guard commander in southern Iranian port of Bushehr as saying the guard detained all 10 of the boat's crew members, all of them Indian nationals.
Fars says Iran released another Saudi fishing boat and its four crew members after it briefly seized the boat and its crew last week.
Last week Saudi Arabia's coast guard detained 21 Iranians on two fishing boats on similar charges.
From time to time Iran and other Gulf states detain fisherman who cross into territorial waters.
Sunni Muslim Saudi Arabia and Shiite Iran are bitter regional rivals.


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Washington Marijuana Laws May Not Pertain to All Workers
Some people across the country are green with envy that Washington state has legalized marijuana, allowing pot smokers to puff in peace without fear of arrest or prosecution.
Some workers in Washington, however, don't have free reign to get high under Washington's I-502.
Despite the law making marijuana use legal for adults 21 and up, the new law gives no protection when it comes to businesses that have a zero tolerance drug policy. In layman's terms, if your drug test shows up with even trace amounts of marijuana, there's no guarantee that your boss will look the other way.
Earlier this month, the city of Seattle reminded its employees that because the city gets federal funding and that the federal government still views marijuana as an illegal drug that employees are prohibited from using it recreationally.
Some workers and unions are bucking these zero drug policies implemented by businesses, especially given that workplace drug tests can't differentiate when the worker actually got high – from a few months ago to earlier in the day.
"We think 502 changes everything," said Dan Swedlow, senior staff attorney at the 16,000-member Teamsters Local 117, according to the Seattle Times. "We're clearly headed for a showdown with some employers."
The early stages of this showdown are already occurring, as the Teamsters union recently challenged the suspension of a forklift driver suspended for smoking medical marijuana that he was prescribed for gout. The judge is Seattle eventually sided in favor of the forklift driver.
While pre-employment testing is rare at jobs in Washington's technology and creative-class jobs, many manufacturing and transportation – which require use of sometimes dangerous machinery – seem unlikely to budge from their zero tolerance policies.
"I think people who voted for 502 will be really surprised that if you use it in your home, in accordance with the initiative, you can still get fired," said Seattle employment-law attorney Michael Subit.
Besides Seattle's city workers, another public servant who will not be permitted to smoke pot anytime soon is a police officer.
While it will be tricky for cops on the beat to navigate between state and federal law when dealing with pot smokers, Sue Rahr, the head of the Washington Criminal Justice Training Commission, said that there is no gray space when it comes to police them.
During the application process to become a police officer, candidates are asked if they have smoked marijuana in the past three years. An affirmative answer disqualifies the candidates from the job because federal law still outlaws the drug.
"The unintended consequences are pretty worrisome at this point," said Rahr. "I've told my son and his friends: 'Don't consider it a green light on Dec. 6 unless you know what you're doing with the rest of your life.' "
Despite the confusion over the law, December 6 – the day the law goes in effect – there still promises to be party in the Evergreen State as smokers get ready for "Legalization Day in Washington State" with outdoor, public parties planned throughout the state.
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Music Review: Spidey enhanced by Zimmer soundtrack
Various Artists, "The Amazing Spider-Man 2 Soundtrack" (Columbia Records/Madison Gate Records)
Even Oscar-winning composers can use a little help once in a while.
So it makes sense that Hans Zimmer created his own band of superhero hitmakers, including white-hot Pharrell, to work on "The Amazing Spider-Man 2" soundtrack. The so-called Magnificent Six — which besides Pharrell includes Johnny Marr, Michael Einziger, Junkie XL, Andrew Kawczynski and Steve Mazzaro — works magic with Zimmer and helps him weave a strong musical accompaniment to the plot.
This CD cover image released by Columbia Records shows the original motion picture soundtrack for "The Amazing Spider-Man 2." (AP Photo/Columbia Records)
The score matches the hero's character and journey — from the playful yet ominous "The Electro Suite" to the sinister orchestral-electro hybrid "My Enemy" to "We're Best Friends," which is highlighted by its unusual tempo.
The 20-track album's crowning glory is the Pharrell co-penned "It's On Again," where Alicia Keys' warm vocals provide a stark contrast to Kendrick Lamar's growly tones. It's an energetic tune that starts off with a hard electric guitar before getting enveloped by catchy pop beats.
Phosphorescent's ballad "Song for Zula" is aided by cascades of violins, while LIZ's impish funk "That's My Man" claps itself into a loop of joy. Pharrell's earnest vocals on the slow groove "Here" lull you into a sense of emotional security — we all know Peter and Gwen break up in this film — while Czarina Russell brings a classic rock sound to the proceedings on "Within the Web (First Day Jam)," just enough to inject hard edge into the album's overall pop feel.
Zimmer and the Magnificent Six's collaboration elevates the comic-book hero to heights he wouldn't get to by relying on his superpowers alone.
Follow Cristina Jaleru on Twitter: http://twitter.com/Cristinelle7
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Gwyneth Paltrow Reveals Past Miscarriage: 'I Nearly Died'
Gwyneth Paltrow has opened up about having a miscarriage in the past couple of years in The Mail's Sunday You magazine.
"My children [Apple, 8, and Moses, 6] ask me to have a baby all the time," the 40-year-old actress said to the mag. "And you never know, I could squeeze one more in. I am missing my third. I'm thinking about it."
"But I had a really bad experience when I was pregnant with my third," Gwyneth added. "It didn't work out and I nearly died. So I am like, 'Are we good here or should we go back and try again?'"
"We [husband Chris Martin] are committed co-parents, we make all the decisions together and lean on each other for support," she said. "[He] is so good to the children and to know that you had kids with such a good man is a real weight off you."
"Regardless of what happens in our marriage, I chose the best father," Gwyneth concluded.


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GEAR Ash Catcher 14mm InLine Percolating G967
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Copyright © 2018 THC (Toronto Hemp Company). All Rights Reserved. All prices CAD.


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The world's best makers and creators - now shipping to the US!
Earn $15 towards the Christmas gift haul when you spend $150! See more >
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S: 10cm 3-6months, M: 12cm 6-12months.
New to the pre-walker collection is our pretty-in-pink Blush suede luxe pre walker. This simple stylish design is made with suede and lined in leather, keeping your little one's feet cosy. A little bit of luxury with the smooth velvety feel to compliment all wardrobes. LL&W heart print on the sole provides grip on the ground beneath in those early days of learning to walk.
Packaging has been designed to reflect the new colours in our collection with the velvet drawer pulls and handle.
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Sweet Home Quilt Co.
Clever events and programs keep quilters coming back to Sweet Home Quilt Co. in Conyers, Georgia.
A Historical Neighborhood [1]
In historical Olde Town Conyers, Georgia, you'll find specialty shops and eateries filled with goodies. One of the shops, Sweet Home Quilt Co., offers fabric goodies in a 1900 home.
Antique Touches [3]
Antique furniture pieces, such as a Hoosier cabinet, fit in with the woodwork and other historical decor at Sweet Home Quilt Co.
Meet the Staff [5]
Sitting: Melisa Morrison (owner); back row, from left: Gwen Maggit, Mellie Watts, and Pam Stapley.
Bright Lights [7]
Samples aplenty fill the shop, including quilts, table runners, and dresses composed of pastels and brights.
Back in Time [9]
Samples showcasing reproduction fabrics are plentiful throughout Sweet Home Quilt Co.
An Eclectic Mix [11]
The shop's eclectic fabric offerings satisfy varied tastes. In addition to a large selection of Civil War reproductions and black-and-white prints, brights, batiks, flannels, 1930s reproductions, wool, and baby prints round out the mix.
A Fun Twist [13]
Shop owner Melisa Morrison and her staff work to make fun the focus of Sweet Home Quilt Co. They even fold fat quarters into interesting shapes.
Eye Candy [15]
Melisa Morrison, owner of Sweet Home Quilt Co,, designed Eye Candy for Quilt Sampler® Fall/Winter 2012 magazine.
Machine-Quilting Details [17]
Ardis Young machine-quilted a flower in the center of each block, interlocking circles in the setting and corner triangles, and a piano-key design of parallel lines in the border.
Get the Magazine! [19]
Contact Sweet Home Quilt Co [20]. to purchase a copy of the Fall/Winter 2012 issue of Quilt Sampler magazine, pick up the magazine at your local quilt shop or newsstand, or get the digital issue online [21].
Peek inside The Quilted Forest [22], another quilt shop featured in Quilt Sampler Fall/Winter 2012.


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Ten of Australia's leading DJ's have joined the exclusive worldwide network of Allen & Heath Xone endorsed artists. The arrangement means that local talent is being fully recognised on an international basis and joining an elite group that includes the likes of Sander Kleinenberg, Richie Hawtin and John Digweed.
The Xone Ten (in alphabetical order are): Ajax, Mark Dynamix, Nik Fish, Carl Kennedy, Kid Kenobi, Kenny L, Amber Savage, Sneaky Sound System, Dirty South and The Stafford Brothers.
A key part of the sponsorship will include a series of Allen & Heath master classes where the Xone Ten will be on hand to demonstrate the full capacity of Allen & Heath mixers and outline the key features of their performances to the next generation of DJ's.
With their superb filters, premium quality construction and peerless audio signal path, Xone has quickly become the mixer of choice not only for the Xone Ten but numerous other of Australia's top DJ's as well as clubs, radio stations and festivals.
The Allen & Heath Xone endorsement means that whenever you see one of the Xone Ten they'll be using an Allen & Heath Xone DJ mixer.
Commenting on the endorsement programme Jamie Kaye, Allen & Heath's Xone ambassador for Australia and a noted DJ himself said:
"It's been a tremendous buzz getting these guys into the Allen & Heath camp. Because Allen & Heath are at the top of their game many of these guys were already using Xones. It's a credit to the product that every one of these elite artists was only too keen to sign with us."
Australia's Xone Ten: Kid Kenobi, Nik Fish, Carl Kennedy, Mark Dynamix, Dirty South, Kenny L, The Stafford Brothers, Amber Savage, Sneaky Sound System, and Ajax
Nik Fish: "I've been using Allen & Heath DJ mixers for years now. I mix all my CD compilations on them and in the clubs my choice is either the Xone:62 or the newer Xone:92 (for added grunt). But at home I choose the Xone:32 - it packs as much punch as its bigger brothers but takes up far less room. Either way, if I get to your club and it's not a Xone, I ain't playing on your system!"
Mark Dynamix: "The most important aspect of a good party, aside from rockin' tunes, is a clean sounding system and there are few DJ mixers that have the frequency response of the Xone:92. The result is a solid bottom end, warm mid range and crisp treble and best of all I have the ability to filter the fuck out of it all with the onboard effects!"
Carl Kennedy: "All the Xone range are superb quality audio tools but for me Xone:92 is the money ball. As well as incorporating all the elements of the club standard Xone:62 it also gives me MIDI control of outboard devices and that's a huge part of bringing originality and creativity to my sets."
Dirty South: "It's a huge buzz to be part of the Xone network alongside such greats as Sander Kleinenberg and John Digweed. It's an ideal arrangement. Xone has become so popular among top acts because these mixers deliver the headroom, the facilities and the superb audio that is critically important to a performance. The quality of Allen & Heath mixers is no secret so it's great to know that wherever I perform I'll be using Xone – it takes one less variable out of the event.'


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The people arriving at the United States' southern border are no longer Mexican migrants, mostly men, in search of jobs, but a steady stream of asylum-seekers, NBC News reports.
The Obama administration said Monday that the prevailing view of the border is outdated, and that more Central Americans were seized along the border than Mexicans in fiscal year 2016, only the second year that's happened.
And that demographic puts a unique strain on the immigration system, since many are asylum seekers whom border agents can't simply turn them or deport.
"Walls alone cannot prevent illegal migration," Homeland Security Secretary Jeh Johnson said in a statement Monday. "Ultimately, the solution is long-term investment in Central America to address the underlying push factors in the region."


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(2:27) - This video will give you more details about the Iroquois Group. It will also explain how an independent insurance agent can grow due to our marketing expertise and profit sharing.
Select Your State:
September 5, 2017 Posted by cmassaro
Inc. magazine recently ranked The Iroquois Group® among the nation's fastest-growing private companies. The Inc. 5000 list represents a comprehensive look at an important segment of the economy—America's independent entrepreneurs.
This is the second year in a row that Iroquois has made the list. The insurance agency network that began with a handful of agencies in Western New York is now operating in 41 states, serving more than 2,250 member agencies.
"Our growth has been driven by our business model which relies on strong relationships with our Member Agencies and core Carrier Partners," said Laurie A. Branch, president of The Iroquois Group.
Inc. unveiled its 2017 list online at Inc.com on Wednesday.
Agencies of all sizes and shapes join The Iroquois Group to increase revenue, profits and agency value. For more information, go online to www.iroquoisgroup.com.


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For over 25 years, our designer has been creating headwear to meet the unique needs of cancer patients and women with hair loss. She begins with current fashion trends and draws inspiration from our customers, her travels and nature. Having stood the test of time, our headwear designs have been honed to perfection based on our expertise and decades of customer feedback. Our passion is creating headwear for cancer patients and women with hair loss that anyone would want to wear. Although our hats meet a need, they are so fashionable and comfortable that even individuals with a full head of hair choose to wear them as a fashion accessory. Our flexible headwear is designed to fit a wide range of head sizes, eliminating the guess work involved in purchasing a cancer hat or head covering online.
For women with a completely bald head, our headwear has innovative liners and is sewn with minimal seams to provide a comfortable fit that comforts even the most sensitive scalps. You can shop with confidence knowing that every product we offer provides complete head coverage and is designed to meet your specific needs. Although women initially buy our headwear out of necessity, the majority of our customers discover a whole new means of self expression in the process. Women with and without hair find our hats minimal seams, secure fit and deeper fit is so much more comfortable than traditional headwear.
Our head wear line includes a large selection of head coverings for women, men and children. From sun hats to wool berets, fashionable cloche hats to trendy turbans, we have chic designs in a multitude of styles to fit many individual needs. In addition to providing fashionable options for cancer patients and individuals with hair loss, women who wear head wear for modesty or religious reasons also find our head coverings to be an ideal choice. Our head coverings are as fashionable as they are functional. For any women who needs a confidence boost, our hats, caps, scarves and head coverings are a perfect fit. Meeting the needs of cancer patients everywhere with stylish, up-to-date head wear is our goal. We provide unique hats, scarves, and other head coverings to give those with hair loss a confidence boost. It is our passion to bring our customers styles that are functional as well as fashionable. From sun hats to wool berets, fashionable cloche hats to trendy turbans, we have chic designs in a multitude of styles to fit many individual styles. Our headwear is made to fit a variety of head sizes and always provides a comfortable fit and total head coverage.


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|Site Map
Club Information
2006 Snow Flake Days Race Results
Club officers
Rescue program
Membership directory
The Rainbow Bridge
Breed Information
Frequently asked questions
Glossary of frequently used terms
"Teaching Your Dog To Pull"
A Primer on Working the Alaskan Malamute
Equipment and Supplies
Recommended books (with ISBN numbers)
Tips for prospective owners
Comparison Between the Malamute and the Siberian
How Old Is Your Dog?
Breed Problems
Breed problems
Flystrike! A Serious Warm Weather Hazard
An expanded look at hip dysplasia
Chondrodysplasia: A Closer Look"
"Day Blindness"
Coat Funk
A Pictorial Case History of Coat Funk
Early sterilization of puppies
Dog Shows
How a Dog Show Works
Just for Fun
"How the Malamutes Saved Christmas
Copyright © 2006-2007 Linda Dowdy, last revision 061031


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During an AOE pull your helpful "recount" meter hits 5K and you go OMG! I AM READY FOR ICC! because gearscore and DPS of 5K is all it takes. At least that is what everyone in trade chat has been advertising lately.
Damage Per Second (DPS) is one of the most talked about subjects in WoW. The moment you start tracking it it almost becomes an obsession even if you are just a tank or a healer. The numbers are misunderstood a great deal though. Gearscore also does not make it any easier.
This week our server's weekly raid is the first boss in ICC which created quite the stir all over the place, from trade chat now asking LFM ICC 5K+ Gearscore, checking gear in the South Bank; to our guildies still farming frost emblems asking, can we go to ICC?
We have about 2 ten mans that can clear the first 3 bosses of ICC. Eventually I think we will even have a 25 capable of entering and getting some loot out of there. I think only our 10 mans will be able to actually kill Arthras, but you never know. However, this week we need about 4 groups of 10s to get most people to get their 5 emblems of frost, and that is not an easy thing to do. What does it have to do with DPS? everything.
While we can teach people how to position, move out of fires, have the perfect strategy, and every flask and special food that should put us where we need to be… in the end WoW is a game on numbers. You need X number of DPS to kill Y boss in Z minutes, not even counting your healers running out of mana.
The first encounter in ICC is very simple once you learn how to do it. There are two things that are complex and one is a simple move out of the fire, and the second one is kill something (in this case bone spikes that just impaled potentially one of your healers.)
DPS also needs to be measured accurately. We have DPS that can in a multi mob pull do more than 10K DPS. They also can do about 5K in situational DPS, meaning moving out of a fire to another spot that you can DPS from. You can do unreal amount of DPS, but if you spend too much time getting back into position to do DPS, your DPS is lost during that period of time. That is why DPS as a number is inaccurate and damage done is more telling of what actually happened when you look at meters.
Those skills need to be learned and practiced, and gear will not get you to those numbers. Raiding is all about that, being able to do things that help the team achieve the goal. Standing in the right place is the first step, but also being able to consume the slice of life assigned to you by your group is essential.
So far we have done 2 ICC runs this week, one mixed with another guild that has been gracious enough to take us all the way up to Festergut so we can get our tanks some gear, and one guild only run that took some tweaking and learning but we killed the boss. I think we still are capable of running a couple of more and have plenty of people that can actually pug ICC for this week (since everyone in the server will be at least trying to do it.)
So be careful of how you measure yourself against those numbers, specially if survibability is the priority in a fight. Doing 5KDPS for the first minute will never compare with someone that does 2.5K DPS for an entire 5 minute fight. When we downed ICC this week as a guild, not just our progression people but regular guildies we did it with teamwork and everyone pulling their weight. We even did it with someone wearing their chefs hat!


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Bolivia, the poorest country in South America, is the center of a three-year-old indigenous insurrection that has twice routed multinational corporations and nearly achieved the rarest of political successes, election of an openly Indian president in the Americas.
The cause of native people today is widely considered "lost" to genocide or assimilation, except perhaps as a spiritual legacy, an exotic consumer market and isolated moments of resistance. This common understanding not only ignores the phenomenon of tribal people from Iraq to South Asia who are still resisting but is blind to the "mountain chain of indigenous uprisings in reaction to US neoliberalism in Latin America, the most radical thing that has appeared in thirty years," as described to me by the respected Bolivian intellectual Alvaro Garcia Linera.
What began with the Zapatista uprising in Chiapas in 1994 has surfaced in Ecuador, Guatemala and especially Bolivia, where, Garcia says, almost one-fifth of the population, or 1.5 million Indians, live in autonomous communities where official government structures have virtually faded away. "There is no other country where leaders of the left and the anticorporate movements are Indian," Garcia, a former guerrilla and political prisoner, notes. "The Indians here have always been carriers of water but never in charge of social movements." They are not attempting to turn back the historical clock but are becoming "postmodern" and "postnational" bearers of an alternative narrative of the country. Bolivia is now the focal point, he believes, because of its large indigenous majority and the prospect that "the option for exercising power has become real."
The first of these postmodern revolutionaries I interviewed during a May visit to Bolivia's highlands was wearing a bright-yellow sweatshirt with a GUESS USA logo. Thirty-year-old Néstor Guillén Daza Mayta described how Bolivian soldiers stormed into his tiny barrio last October 12, the same date as Columbus's arrival in the indigenous world 511 years before. Néstor's barrio, Villa Ingenio, is the coldest and poorest neighborhood in El Alto, a ramshackle city of more than 1 million Aymara and Quechua people who migrated during the past two decades from Bolivia's altiplano, making El Alto the largest, most Indian city in Latin America.
Last year El Alto residents rose against a government plan that allowed foreign investors to exploit Bolivia's natural gas for Mexican and Southern California energy markets. While energy-hungry California consumers were being "gamed" by one of the pipeline sponsors, Sempra Energy (which made $518 million during the state's 2001 energy crisis), Néstor's people in Villa Ingenio were freezing at 13,000 feet without gas hookups. They joined a nationwide protest of Indians, workers and campesinos against the gas giveaway, against neoliberalism and against President "Goni" (Gonzalo Sánchez de Lozada), the white mining executive and University of Chicago-trained free-market economist who had been privatizing the Bolivian economy since the mid-1980s. "Our economy was dead, there was no formal work and we were sick of it," Néstor remembers.


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text: Ben de la Cruz Eye On The Invisible: A Photographer's Quest To Spotlight The Stateless By Ben de la Cruz • Nov 21, 2015 Where do you call home? It seems like a simple question. But for ten million people around the world, there is no easy answer: They are stateless. They lack basic documents like a passport or a national ID card. And so they may not be able to go to school, hold a job, own land, get health care. Photographer Greg Constantine calls them "Nowhere People" — that's the title of his new book, which documents the daily lives these individuals. Tuberculosis Takes Lasting Toll In The Former Soviet Union By Ben de la Cruz • Jul 18, 2013 Misha Friedman began training his lens on tuberculosis patients in the former Soviet Union in 2007, when he worked in logistics for the nonprofit Doctors Without Borders. At first he took photos in his spare time, whiling away his off days by documenting the patients and hospital workers he met on the job. But this hobby quickly turned into more than that when he won a photo competition judged by renowned photojournalist Gary Knight, founder of the VII photo agency.