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So yesterday while I was on Twitter surfing through my usual tweet-feed, something caught my attention. The #KatrinaMissing hashtag was trending like a havoc.
We all know that India is absolutely bowled over by cricket and Bollywood. To be precise, we Bollywood maniacs can't get over Katrina's mesmerizing personality. Her every move is taken care of by the paparazzi. But what happens when even the paparazzi has no clue about her whearabouts? The fans go crazy, media gets alert and the social network goes crashing on the debates, guesses and hashtags.
Yes, #KatrinaMissing is not a hoax call but something to be curious about. This hard-working diva who's always on her toes to give a Filmfare award breaking performance has suddenly gone off the radar, even leaving her fraternity clueless.
Out of curiosity I did a little research and found out some rumours,alright!
While some claim to have spotted her leaving for an unknown destination at the airport, others claim to have spotted her at Mumbai Film City with tight security. Gosh! Now that is abso insane, right?
As far as I can remember, Katrina only takes a break from work to visit her family in the UK. But a close source tells me that she isn't there either, otherwise the paparazzi might have taken a flight by now to the land of the queen. Hmm.
Upcoming flick?
With this crucial world of digitalization and piracy's tight grip, directors have taken up a frenzy to keep their shoots and movie-details tight lipped and secured. Katrina being an A-lister is also a part of some of the big banner up-coming movies like Phantom, Jagga Jasoos, Bajirao Mastani and Fitoor; all releasing this year (hopefully, yay!).
I think, she's busy shooting for one of these movies. Wdya think?
As per the media, she was last spotted giving interviews to an Indian magazine. Even her friends and team claim to have spotted her being super casual at the interview, with a hectic scheduled calender chalked for the coming weeks. Now this is strange.
Film Industry Clueless!
A well-known actor, who wanted to remain anonymous, told the media – "I was suppose to have a meeting with Katrina to discuss a big banner movie with her, but she had a very tight schedule to follow up. Now that she's gone missing, I feel worried and just pray that she gets back and connects super soon."
Fans Speak Up!
While most of her ardent fans are worried about her whereabouts, some of them claim to be sure that she's out on a shoot location. Not only that, they are pretty sure that she will make a come-back with a big announcement. Now that's called being inspired from a hard-working personality like Katrina Kaif!
#KatrinaMissing is all what's buzzing on my feed lately and I just wish that #KatrinaFound hashtag surfaces real soon.
Oh! How many of you are excited about her upcoming rule in Bajirao Mastani?
Follow #KatrinaMissing on Twitter to stay updated about this one.


text: "The past is already gone, the future is not yet here. There's only one moment for you to live" -Buddha Before reading about this course, it is advisable to read 'Vipassana – What? Why? How?' in order to understand more easily and clearly. The 10 day Vipassana course is the beginner's course taught at DhammaContinue reading "10-Day Vipassana Course, India"

subset: commoncrawl


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Navajo Bear Claw Pendant With Turquoise and Chain 0041
Navajo Bear Claw Pendant
This Navajo Bear Claw Pendant features a Sterling capped claw with a nugget of genuine Turquoise. The metal is polished to a high-shine with just a touch of antiquing. About 2" long, including the 5mm bail. Your purchase includes a complimentary chain that you can upgrade to a Sterling Southwest Link chain for an additional fee. Native American made in our shop, it's stamped Sterling. This Navajo Bear Claw Pendant displays the tribal symbol of strength and healing...and it's just darn good lookin' too!
Real stones and claws will vary in color and size, as seen in group photo.
7 Reviews Hide Reviews Show Reviews
Very pretty piece -- just the right size. My husband has received many compliments on it! He's proud to wear an item made by Native Americans.
Bear claw and turquoise necklace
A quality item and fair price
It was somewhat smaller than I thought but the item itself was very good!
I will order more items from you in the future!
So Pleased
I was so very pleased when I opened my package. It is a very beautiful necklace. My son is getting married and his new wife has a son so I am giving it to him as my first official Grandmas gift. He will love it. I only wish I had upgraded the chain.
I love it
Thank you so much for this beautiful bear claw pendant and chain the craftsmanship is unreal great job thank you again I will wear this word pride
I am extremely pleased. This is a beautiful hand crafted piece I am very proud to wear. The website is easy to navigate and shipped really fast. I will definitely order from them again!
Necklace is made very well love how it shines. The bear claw with turquoise is just stunning. I got this for my boyfriend for valentine's day. I got it fast in the mail and he just loves it. Thank you for a lovely pendant. I'll be back for more :)


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Sunset West includes 32.5 acres with a spring and varied landscape from dry sage/natural grasses to wetland area around the spring. This is a great property for anyone who loves outdoor living, especially with an emphasis on water sports. With easy access to Clark Canyon Reservoir, Red Rock River, and public lands, this property provides plenty of opportunity for fishing and hunting. Numerous public roads provide access for ATV's and horses. Outstanding fishing opportunities include fly fishing on the Red Rock or Beaverhead Rivers, lake/ice fishing, and boating/jet skiing on Clark Canyon Reservoir. About an hour from Dillon or from Idaho Falls for airport access, shopping and hospital services. The property truly is an ideal setting for the outdoor loving buyer with its mountain/lake views, rural setting, wildlife, proximity to excellent fishing, nearby public land access for unlimited recreation including hiking, horseback riding, backpacking, camping, hunting and more!
Information provided by Big Sky Country MLS. Updated: 20th October, 2020 7:24 PM


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— General history
— J.F. "Pop" McKale
— The games
— Comparisons then and now
— Wildcats nickname
— Military service
— Rankings
— The players
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Excerpt from L.A. Times, Nov. 8, 1914, authored by Bill Henry:
"Arizona's cactus-fed athletes, despite heroic efforts on the part of their two halfbacks, (Asa) Porter and (Franklin) Luis, went down to defeat before the Occidental Tigers yesterday afternoon, the tally with all precincts heard from being 14 to 0 in favor of the Tigers.
Confident of rolling up a big score, the Tigers took the field with grins on their faces, but before the game was 10 seconds old they knew they had a battle on their hands.
The Arizona men showed the fight of wild cats and displayed before the public gaze a couple of little shrimps in the backfield who defied all attempts of the Tigers to stop them."
This site will conduct a countdown in a 100-day period, leading up to Arizona's 2014 football season-opener with UNLV on Aug. 29 at Arizona Stadium. The 100 Days 'Til Kickoff countdown will include information daily about the historic 1914 Arizona team that helped create the school's nickname of "Wildcats" because of how they played that fateful day against Occidental.
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As you have learned in this series, the year 1914 is very important to the formation of University of Arizona athletics. What that year brought to Arizona:
— The hire of legendary coach/administrator J.F. "Pop" McKale
— The nickname "Wildcats", penned by Los Angeles Times reporter Bill Henry when he described the play of Arizona's Varsity football team at Occidental College
— The first homecoming game
— The genesis of the development of "A" Mountain
— McKale's inception of the "A" Club
The "A" Club in 1914 had a similar meaning to what the A-Club stands for today. They both incorporate the importance of what letter-winners mean to the continued development of the university's athletic program.
McKale's "A" Club emphasis in 1914 (as described in the Desert Yearbook that year): "The objects of the "A" Club, as expressed in its constitution, are as follows — To promote athletics; to insist upon a high scholarship for athletics; to act as an advisory committee regarding the athletic policy of the school; to look for preparatory school material; to get suitable recognition of all athletics from the papers of the State; to establish a better feeling among the athletes themselves ; to promote interclass contests."
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— No. 27: McKale established identity for Arizona in first season
— No. 28: Unlike Rodriguez today, McKale afforded three preseason games in 1914
— No. 29: The "Wildcat Yell" hits Arizona's campus in 1914-15
— No. 30: Update of player size then and now
— No. 31: Raymond Miller, left tackle
— No. 32: Lawrence Richard Jackson, right end
— No. 33: Albert Condron, left tackle
The A-Club credo today (as described at its Web site): "The Arizona A-Club is a free association and is made up of any man or woman who has been awarded a University of Arizona varsity letter, or has been voted as an Honorary Letterman or Letterwoman, determined by of the Department of Intercollegiate Athletics. The Arizona A-Club encourages continued involvement and participation of all alumni Letterwinners in activities relating to The University of Arizona and the Athletics Department. A-Club activities are designed to bring alumni back to the University of Arizona campus and to recognize former letterwinners who have made outstanding contributions to Arizona Athletics."
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What they were talking about on this day in 1914
Monday, Aug. 3, 1914
The first seaworthy ship passes through through the Panama Canal, which does not officially open until Aug. 15. … Germany invades Belgium and declares war on France in World War I. … New York Yankees catcher Les Nunamaker throws out a major-league-record three would-be Detroit stealers in one inning in a 4-1 loss. The only run scored by New York — a steal of home by Nunamaker on the backend of a double steal.
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McKale anointed football players Lawrence R. Jackson (Class of 1915) and Albert H. Condron (Class of 2016) among the "A" Club hierarchy. Jackson was the president and Condron the treasurer.
The "A" Club was officially formed at the beginning of the second semester in the 1914-15 school year with 17 eligibles — those reaching sophomore standing at the university and having won two varsity "A's".
A boosters committee was formed from the "A" Club, another creation of McKale from 1914. The committee spread the word about the university and its athletic program throughout the state. The "A" Club that year also arranged a successful recruiting party event on campus that year.
"A great deal of credit for the best University Week ever held in Arizona goes to Coach McKale and the members of the 'A' Club, who handled the
details of the work most efficiently," the Desert Yearbook reads. "The college glad-hand activities at that time breathed of the 'Arizona Spirit' and augur well for the future of the organization and athletics. The 'A' Club is only one more sign of 'A Greater Arizona'".
ALLSPORTSTUCSON.com publisher, writer and editor Javier Morales is a former Arizona Press Club award winner. He also writes articles for Bleacher Report and Lindy's College Sports.


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Beautiful fully improved lot. Neighborhood is within walking distance to Hemlock Creek Elementary School in the West De Pere school district. Close to hwy 41 for easy access.
Features Land
|Lot Size:
|Approx Acres: 0.4
|School District: West De Pere
|High School:
|Middle School:
|Elementary School:
|Taxes: $0
|Tax Year: 2019
|Body of Water:
|Lot Description:
|Subdivision: Hemlock South
|Municipality: Town of Lawrence


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Ute Canopies
Perfect for turning your Ute into something more. B W Bilsborough can custom fit a canopy that will be perfect for your ute and your needs. Here are some of the advantages
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- Made from 12 oz canvas
Turn your weekday ute into a camping accessory. Call us on (02) 4647 6102 for price and start planning your next trip.


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Monoi Coconut Oil
Nourishing Hair Oil (3.3 oz.)
Moisturizes & Revitalizes
Free of: sulfates, parabens, phthalates, gluten and drying alcohol.
Made with Pure Natural Coconut Oil
Hit the snooze button and give your hair a tropical vacation with HASK Monoi Coconut Oil Nourishing SHINE® Oil. This lightweight, alcohol-free instantly absorbing oil provides beautiful shine with no oily residue. Monoi oil, native to Tahiti, is known for its re-hydrating and softening qualities and for leaving your hair nourished, moisturized and revived. Ideal for all hair types, this shine oil's delicious coconut scent will awaken your senses.
100 ml ℮ (3.3 US FL. OZ.)
Monoi Coconut Oil
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Monoi Coconut Oil
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Cyclopentasiloxane, Dimethiconol, Gardenia tahitensis (monoi) flower extract, Cocos nucifera (coconut) oil, Linum usitatissimum (linseed) seed oil, Vaccinium myrtillus (bilberry) fruit extract, Glycine soja (soybean) oil, Glycerin, Tocopherol, Benzophenone-3, Aqua/Water/Eau, Phenoxyethanol, Parfum/Fragrance, Benzyl benzoate, CI 26100 (Red 17), CI 47000 (Yellow 11), CI 61565 (Green 6)
Please refer to the ingredients list on the product packaging for the most accurate list of ingredients.


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Your shopping cart is empty!
Molon Labe w/Spartan Helmet 8"x8"x.080"(Shown on Coyote Brown)
Measurements for Length and Width are nominal measurements. Approx. size will be 7 7/8"x 7 7/8"
All images are infused into the top layer of the Kydex providing superior durabilty over laminated, painted or silk screening. There is no difference in the process of molding our infused Kydex vs. non-infused Kydex.


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Last Updated on 7 years by RichBohn
This CRM Review examines Kred for CRM™.
In-Depth CRM Review
Kred for CRM™
Cadalys, Inc.
25 Metro Drive
Suite 600
San Jose, CA 95110-1339
Toll Free:
Email: [email protected]
Web: http://www.cadalys.com/
CRM Category: Social CRM Support – Cloud
Sub-Category: Social Credibility
Seats: Small Enterprise
About the Company:
As companies become more sophisticated and experienced purchasers of Salesforce.com and Force.com implementation services, they demand consultants who have more than just an expertise in the technology.
To truly succeed, consultants must have a business savvy and insight that matches their ability to develop and deploy complex technical solutions.
Cadalys fills a unique role in the marketplace, complementing our Salesforce.com and Force.com platform expertise with a rich business-centric approach and perspective. Anyone can deliver a project on time and on budget—we will ensure that your business initiative succeeds as well.
Our Services & Products
Cadalys has worked on some of the largest and most complex implementations of Salesforce.com to-date, including the then-world's-largest implementation based on number of users (approx. 130,000) and the world's largest code base of Salesforce.com's Apex programming language. Our services focus on Sales Cloud, Service Cloud, portals, Collaboration Cloud, and custom enterprise applications built on the Force.com platform. Our products include Active Community™, the only gamification engine built 100% native on the Force.com platform, as well as Kred for CRM™, the world's first social media influence app for Salesforce.
About the Product:
Kred for CRM™ is the official Kred app for Salesforce, has been featured on Fox Business Network's Technology Behind Business, and is the world's first social media influence app for Salesforce. Kred is a leading measurement of social media influence. Kred goes far beyond simple and less-meaningful metrics such as numbers of followers to provide a completely transparent score based on actions in social media and the effectiveness of those actions and interactions. Kred Influence measures an individual's ability to inspire action in others. Kred Outreach measures an individual's willingness to take action, and enthusiasm for amplifying, broadcasting and relaying information. Kred scores are measured globally, as well as in over 70 specific online communities such as C-Suite Executives, Bloggers, Tech, Finance and Healthcare. Kred for CRM can enable your company to identify the most powerful active influencers of your brand, as well as those most willing and able to promote your company's brand or offering, and to use Salesforce to incorporate this insight into your company's marketing, sales and customer service operations:
- Search for the most influential people mentioning a brand, product, service, competitor or keyword in social media, and create Leads, Contacts, Accounts and Cases directly in Salesforce.
- Increase close rate and average order size through the Sales Cloud by discovering previously unknown social media relationships between people in Salesforce and key contacts on Opportunities.
- Create marketing campaigns specifically targeted to top influencers and outreachers in the online communities relevant to your brand, products or services.
- Provide superior customer service through the Service Cloud to individuals most able and willing to make or break your company's reputation.
Visit Kred for CRM on The AppExchange, or contact [email protected] to learn how your company can successfully incorporate the power of Kred's social media influence scoring into all areas of your CRM strategy. Click here to see how top Influencers responded to Kred for CRM in its first week.
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich's View of Kred for CRM™:
To instantly view the complete In-Depth Review of this CRM solution, download the Kindle version from our page at Amazon.com!
This review is undergoing a major update and should be available real soon now!
Go ahead, Get a second opinion!
I have never claimed to be the only source of CRM software reviews. If you would like an alternative view of this CRM solution, here are some links that you can visit. However, if you are looking for totally independent, no BS! CRM reviews, I will look forward to working with you when you get back to my site!
Sorry, I have yet to find an independent review of this solution.
Short List:
If you are considering this program, you should also look at these other CRM solutions:
- Coming Soon!
Rich's Recommended Web Sites
Rich's Recommended Reads


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This is notice text COVID-19 Update 23 March 2020
2020 is the year of celebration for Albany Entertainment Centre.
The 11th of December 2010 marks a significant milestone in our region's growing landscape as Albany Entertainment Centre celebrates 10 years enriching art, culture and entertainment in the Great Southern.
We are proud and excited to launch the 10th anniversary season brochure for 2020 presenting a special year of events, showcasing our annual acts, community events and bringing some of the best performances touring Australia. Enjoy!


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Credit: Thinkstock
1: Keeping People at Arm's Length
Credit: admin
2: Choosing a "Type" and Sticking With it
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3: Not Dedicating Enough Time
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4: Interrogating Your Date
Credit: Getty Images
5: Comparison Shopping
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6: Not Being Honest and Upfront About Your Needs
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7: Giving Up After a Couple of Bad Dates
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8: Introducing Your Challenging Health or Money Issues Too Soon
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Next Avenue brings you stories that are inspiring and change lives. We know that because we hear it from our readers every single day. One reader says,
"Every time I read a post, I feel like I'm able to take a single, clear lesson away from it, which is why I think it's so great."
Your generous donation will help us continue to bring you the information you care about. Every dollar donated allows us to remain a free and accessible public service. What story will you help make possible?
This article is reprinted with permission. © 2016 Grandparents.com. All Rights Reserved.


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Mojahedin Khalq (MKO, MEK, Rajavi cult), Hillary's Terrorists
Hillary Clinton is about to delist a dangerous terror group
... While the Rajavi-ites use the familiar methods employed by cults to strip their members of all their assets – see the Al Jazeera video for a heart-rending account of how a major MEK spokesman ripped off his own elderly parents – it seems likely that, during their sojourn as Saddam Hussein's favorite assassins, the MEK received compensation from the Iraqi dictator for slaughtering the Kurds and other regime opponents so efficiently and ruthlessly. Which means people like former Pennsylvania governor Ed Rendell, who has shilled for the MEK, and former Democratic party chairman Howard Dean, are recipients of Saddam's gold ...
(Rajavi from Saddam to AIPAC)
Members of the terrorist Mujahedin-e Khalq Organization (MKO) andUS Secretary of State Hillary Rodham Clinton in Washington
Justin Raimondo, Anti War, May 16, 2012http://original.antiwar.com/justin/2012/05/15/hillarys-terrorists/
On May 21, 1975, Col. Paul Shaffer, a military attaché to the US mission in Iran, kissed his wife and two children goodbye, and entered a waiting car with his colleague, Lt. Col. Jack Turner, whose wife was getting their three children ready for school. It was the last time the families of these two US servicemen would see them alive.
As the Iranian driver pulled into a side street to avoid traffic a car blocked their passage and another car rammed them from behind. Three gunmen appeared and fired at the two Americans pointblank, killing them instantly: the three escaped in a third car, leaving a leaflet on the blood-drenched seat. The leaflet denounced "US imperialism" and bore the imprint of the Mujahedin-e-Khalq (MEK), or "People's Crusaders," a Marxist-Islamist group led by Massoud and Maryam Rajavi.
All in all, the MEK killed 6 Americans in Iran: Lt. Col. Louis Lee Hawkins, an Army comptroller, cut down by gunman in front of his Tehran home, and William Cottrell, Donald Smith, and Robert Krongard, all employees of Rockwell International. They wounded Air Force Gen. Harold L. Price, and tried and failed to kidnap the US ambassador, Douglas MacArthur II. After the Iranian Revolution, the MEK supported the takeover of the US embassy in Tehran, opposed the release of the diplomats – calling a mass demonstration in protest – and demanded their execution.
Today, the MEK is campaigning to be taken off the US State Department's list of terrorist organizations – and they're on the brink of success. According to the Wall Street Journal:
"Senior U.S. officials said on Monday that Secretary of State Hillary Clinton has yet to make any final decision on the MeK's status. But they said the State Department was looking favorably at delisting MeK if it continued cooperating by vacating a former paramilitary base inside Iraq, called Camp Ashraf, which the group had used to stage cross-border strikes into Iran."
What the article fails to mention is that those "cross border strikes into Iran" took place during the 1980-88 Iran-Iraq war, when the MEK enjoyed the patronage of Saddam Hussein: MEK cadre fought on the Iraqi side during that conflict. They also were useful to Saddam in repressing internal enemies of the regime: after the 1991 Gulf war, MEK fighters were used by Saddam to crush uprisings in the south and in Iraqi Kurdistan. Maryam Rajavi told her followers: "Take the Kurds under your tanks, and save your bullets for the Iranian Revolutionary Guards."
MEK has been described as a cult, most notably in a scary report by Human Rights Watch, a fascinating Al Jazeera video report, and in a remarkable piece by Elizabeth Rubin in the New York Times. Rubin relates the testimony of Salahaddin Mukhtadi, an Iranian historian living in exile, who says dissident MEK members "are locked up if they disagree with anything. And sometimes killed." In the MEK cult, having particular friendships is strictly forbidden: sitting and talking together is considered a crime, especially when the subject is one's past life before joining the cult. Wives are ordered to divorce their husbands, celibacy is mandatory, and families are broken up: nothing must come between the members and their devotion to the cause. Forced confessions and "criticism sessions" occur on a daily basis, in which participants are subjected to group abuse called "ideological cleansings."
After the American invasion and occupation of Iraq, Massoud Rajavi ordered his followers to greet the Americans as liberators – and promptly went into hiding. He has not been seen since, but is said to retain his control over the cult, using his wife, Maryam – who has been proclaimed the self-styled "President" of Iran by the group –as a front. The US government took charge of the MEK facility, known as Camp Ashraf, and, although the Bush administration continued to characterize the group as a terrorist organization, President Bush cited Massoud's cult as the source of "intelligence" on Iran's alleged nuclear weapons program. Prominent neoconservatives began agitating for utilizing the MEK the way the Bush administration had used Ahmad Chalabi's Iraqi National Congress, but efforts to openly put them on the CIA payroll stalled, along with the administration's war plans. Somebody in the Bush administration must have figured out that funding and supporting a terrorist group that had killed Americans would not sit well while we were conducting an international "war on terrorism."
However, it turns out the Bush administration secretly brought MEK cadre to the US for military training, including communications intercepts and other clandestine cloak-and-dagger stuff: the program supposedly ended just before the Obama administration took office. Apparently the MEK were turned over to the Mossad, who utilized them to carry out the assassination of Iranian nuclear scientists in Iran.
The MEK's campaign to get their terrorist group legitimized has been characterized by large cash payments to prominent politicians and public figures in both parties: the list of MEK endorsers reads like a political Who's Who of Washington bigwigs. The payments are ostensibly for speaking engagements at MEK rallies, but the size of these disbursements – ranging upward from $50,000 – indicates some good old-fashioned bribery.
There is an awful lot of MEK cash sloshing around the halls of Congress, and the cultists haven't been shy about handing it out. Whether the Clinton Foundation or some Clinton-affiliated "charity" has partaken of the MEK's largesse is presently unknown, but, as they say at the National Enquirer, "inquiring minds want to know."
It's fair to ask: where is all this unaccounted for cash coming from? While the Rajavi-ites use the familiar methods employed by cults to strip their members of all their assets – see the Al Jazeera video for a heart-rending account of how a major MEK spokesman ripped off his own elderly parents – it seems likely that, during their sojourn as Saddam Hussein's favorite assassins, the MEK received compensation from the Iraqi dictator for slaughtering the Kurds and other regime opponents so efficiently and ruthlessly. Which means people like former Pennsylvania governor Ed Rendell, who has shilled for the MEK, and former Democratic party chairman Howard Dean, are recipients of Saddam's gold.
Like so much of US foreign policy, the idea that the US would legitimize a crazed cult like the MEK sounds like the plot of a bad thriller. Yet it's all about the timing: as the US-Iran nuclear talks loom, the prospect of our State Department in effect legalizing the MEK and its activities in the US is an open provocation that could possibly shut down the sensitive negotiations – and pave the way for war with Iran. No doubt hardliners within the Obama administration are using the MEK issue as a backdoor way to torpedo the Baghdad talks: whether they will succeed remains to be seen. As one State Department official told the Wall Street Journal: "To make that assertion on your own that the MeK will be removed is a realistic one. But in policy making you never know for sure what will happen."
I have to add that the MEK, while claiming to have "renounced" terrorism, exists in an atmosphere seething with violence, and my own experience with them has borne this out. Whenever I have written about them I have invariably received emails from MEK supporters laden with explicit threats of violence. This is to be expected from members of a psycho cult, but in the case of the MEK it's not like they've never killed any Americans before. Just ask the families of Paul Shaffer, Jack Turner, Louis Lee Hawkins, William Cottrell, Donald Smith, and Robert Krongard
(Washington backed Maryam Rajavi in terrorist cult's HQ in Paris)
Daniel Zucker, Maryam Rajavi and ALi Safavi
An Iranian mystery: Just who are the MEK?
... Ex-MEK member Eduard Termado is now living in Germany. His face is scarred to the point of being misshapen. His complexion is grey, his skin blotched and waxy, and his forehead constantly covered in dribbling beads of sweat - but then he spent nine years as a prisoner of war in Iraq. He joined the MEK hoping to help Iranian democracy and did not like what he saw. He says that after three years he asked to leave, but was told he couldn't. He stayed for 12 years. He now says joining the MEK was the biggest mistake of his life and he has expressed that feeling in an unusual way. He has married and produced three children. "My family is my protest against the MEK," he says ...
Owen Bennett Jones, BBC, April 15 2012http://www.bbc.co.uk/news/magazine-17615065
The MEK forced its members to divorce
How do you get a group described by the US government as a cult and an officially designated foreign terrorist organisation to be viewed by many congressmen and parliamentarians as champions of human rights and secular democracy? It would challenge even the most talented PR executive. The starkly differing perceptions of the MEK or People's Mujahideen of Iran could be a case study in the power of image management - of what can be achieved not with guns but by the way information is disseminated. The organisation has a history of ideological and tactical flexibility. Since the 1970s, its rhetoric has changed from Islamist to secular; from socialist to capitalist; from pro-Iranian-revolution to anti-Iranian-revolution; from pro-Saddam to pro-American; from violent to peaceful. And there is another dichotomy - it has admiring supporters and ardent critics.
Take, for example, the US military officers who had to deal with the MEK after they invaded Iraq in 2003. Not only was the MEK heavily armed and designated as terrorist by the US government, it also had some very striking internal social policies. For example, it required its members in Iraq to divorce. Why? Because love was distracting them from their struggle against the mullahs in Iran. And the trouble is that people love their children too. So the MEK leadership asked its members to send their children away to foster families in Europe. Europe would be safer, the group explained. Some parents have not seen their children for 20 years and more. And just to add to the mix, former members consistently describe participating in regular public confessions of their sexual fantasies.
You might think that would set alarm bells ringing - and for some US officers it did. One colonel I spoke to, who had daily contact with the MEK leadership for six months in 2004, said that the organisation was a cult, and that some of the members who wanted to get out had to run away. And yet another officer, who was there at precisely the same time and is now a retired general, has become an active lobbyist on the MEK's behalf. With his open smile and earnest friendly manner, he is a good advocate. "Cult? How about admirably focused group?" he says. "And I never heard of anyone being held against their will." We later emailed him about a former member who claimed to have told the general to his face that people were held against their will. "He's lying," the general replied.
You just have to decide which side to believe. Ex-MEK member Eduard Termado is now living in Germany. His face is scarred to the point of being misshapen. His complexion is grey, his skin blotched and waxy, and his forehead constantly covered in dribbling beads of sweat - but then he spent nine years as a prisoner of war in Iraq. He joined the MEK hoping to help Iranian democracy and did not like what he saw. He says that after three years he asked to leave, but was told he couldn't. He stayed for 12 years. He now says joining the MEK was the biggest mistake of his life and he has expressed that feeling in an unusual way. He has married and produced three children. "My family is my protest against the MEK," he says. There are many other stories. Children who never forgave their parents for abandoning them. Children who did forgive and are now joyously reunited. Divorcees who have got out of the organisation saying they still love their former spouses who are still in. In over 25 years of reporting, I have been lied to often enough but, as successive former MEK members told what they had been through, their tears seemed real enough to me. And yet a significant number of politicians in the US and UK would say I was tricked because the former MEK members who spread these kind of stories are, in fact, Iranian agents.
Again, who to believe?
In the US in particular, an impressive array of public figures have spoken in defence of the MEK.
There are more than 30 big names - people like Rudy Giuliani former mayor of New York, Howard Dean at one time the democratic presidential hopeful, a retired governor, a former head of the FBI.
Many get paid. Of those who have declared their earnings, the going rate for a pro-MEK speech seems to be $20,000 (£12,500) for 10 minutes. But then many other prominent MEK supporters act without payment.
Why do people take such strong positions on the MEK?
After a month talking to people on both sides of the argument, I am left thinking this. Some supporters are paid, others see the MEK through the prism of Iran - they will just support anything that offers hope of change there. Many are well motivated but some are naive.
And the former members?
Some are embittered, others just seem broken.
Which is when it occurred to me - the perception people have of the MEK may say more about them than about the organisation itself.
It is so difficult to pin down you can see your own reflection in it.
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The Life of Camp Ashraf, Mojahedin-e Khalq Victims of Many Masters
The Strange World of the People's Mujahedin
(aka; MKO, MEK, Rajavi cult)
... Whether they leave voluntarily, or by force, leave they must. The PMOI has a history of killing Americans and mounting attacks within Iran. But it now says it has renounced violence and should be removed from America's list of designated foreign terrorist organisations. Its high profile PR campaign involves paying senior retired US officials who then speak on its behalf. We report on the way in which a former pariah group accused of killing Americans has won over intelligence experts, generals, and congressmen from both sides of the political divide...
Owen Bennett Jones, BBC World Service, April 11 2012http://www.bbc.co.uk/iplayer/episode/p00q88z2/Your_World_The_Strange_World_of_the_Peoples_Mujahedin/
Link to the Audio file (BBC)
Link to download the file:
The People's Mujahedin of Iran - a group of dissident Iranians who have been fighting to topple the Mullahs since the 1980s - say they fear they are about to be massacred. Over 3,000 PMOI members – designated terrorists by the US and a cult by some former members - live in Iraq at Camp Ashraf, 40 miles north of Baghdad and 70 miles from Iran itself. The camp residents say they are vulnerable because with the US now having left Iraq, they are at the mercy of the pro-Iranian, Iraqi government, which is demanding the camp be closed down. Whether they leave voluntarily, or by force, leave they must. The PMOI has a history of killing Americans and mounting attacks within Iran. But it now says it has renounced violence and should be removed from America's list of designated foreign terrorist organisations. Its high profile PR campaign involves paying senior retired US officials who then speak on its behalf. We report on the way in which a former pariah group accused of killing Americans has won over intelligence experts, generals, and congressmen from both sides of the political divide. As the deadline for the closing of Camp Ashraf draws near we ask just who are the People's Mujahedin of Iran - terrorists or freedom fighters? A cult or a deeply committed army who could be used by the US to fight for change in Iran?
Our Men in Iran?
... Five Iranian nuclear scientists have been assassinated since 2007. M.E.K. spokesmen have denied any involvement in the killings, but early last month NBC News quoted two senior Obama Administration officials as confirming that the attacks were carried out by M.E.K. units that were financed and trained by Mossad, the Israeli secret service. NBC further quoted the Administration officials as denying any American involvement in the M.E.K. activities. The former senior intelligence official I spoke with seconded the NBC report that the Israelis were working with the M.E.K., adding ...
(Rajavi cult or MKO aslo known as Saddam's Private Army)
Seymour M. Hersh, The New Yorker, April 6 2012http://www.newyorker.com/online/blogs/newsdesk/2012/04/mek.html
From the air, the terrain of the Department of Energy's Nevada National Security Site, with its arid high plains and remote mountain peaks, has the look of northwest Iran. The site, some sixty-five miles northwest of Las Vegas, was once used for nuclear testing, and now includes a counterintelligence training facility and a private airport capable of handling Boeing 737 aircraft. It's a restricted area, and inhospitable—in certain sections, the curious are warned that the site's security personnel are authorized to use deadly force, if necessary, against intruders. It was here that the Joint Special Operations Command (JSOC) conducted training, beginning in 2005, for members of the Mujahideen-e-Khalq, a dissident Iranian opposition group known in the West as the M.E.K. The M.E.K. had its beginnings as a Marxist-Islamist student-led group and, in the nineteen-seventies, it was linked to the assassination of six American citizens. It was initially part of the broad-based revolution that led to the 1979 overthrow of the Shah of Iran. But, within a few years, the group was waging a bloody internal war with the ruling clerics, and, in 1997, it was listed as a foreign terrorist organization by the State Department. In 2002, the M.E.K. earned some international credibility by publicly revealing—accurately—that Iran had begun enriching uranium at a secret underground location. Mohamed ElBaradei, who at the time was the director general of the International Atomic Energy Agency, the United Nations' nuclear monitoring agency, told me later that he had been informed that the information was supplied by the Mossad. The M.E.K.'s ties with Western intelligence deepened after the fall of the Iraqi regime in 2003, and JSOC began operating inside Iran in an effort to substantiate the Bush Administration's fears that Iran was building the bomb at one or more secret underground locations. Funds were covertly passed to a number of dissident organizations, for intelligence collection and, ultimately, for anti-regime terrorist activities. Directly, or indirectly, the M.E.K. ended up with resources like arms and intelligence. Some American-supported covert operations continue in Iran today, according to past and present intelligence officials and military consultants. Despite the growing ties, and a much-intensified lobbying effort organized by its advocates, M.E.K. has remained on the State Department's list of foreign terrorist organizations—which meant that secrecy was essential in the Nevada training. "We did train them here, and washed them through the Energy Department because the D.O.E. owns all this land in southern Nevada," a former senior American intelligence official told me. "We were deploying them over long distances in the desert and mountains, and building their capacity in communications—coördinating commo is a big deal." (A spokesman for J.S.O.C. said that "U.S. Special Operations Forces were neither aware of nor involved in the training of M.E.K. members.") The training ended sometime before President Obama took office, the former official said. In a separate interview, a retired four-star general, who has advised the Bush and Obama Administrations on national-security issues, said that he had been privately briefed in 2005 about the training of Iranians associated with the M.E.K. in Nevada by an American involved in the program. They got "the standard training," he said, "in commo, crypto [cryptography], small-unit tactics, and weaponry—that went on for six months," the retired general said. "They were kept in little pods." He also was told, he said, that the men doing the training were from JSOC, which, by 2005, had become a major instrument in the Bush Administration's global war on terror. "The JSOC trainers were not front-line guys who had been in the field, but second- and third-tier guys—trainers and the like—and they started going off the reservation. 'If we're going to teach you tactics, let me show you some really sexy stuff…' " It was the ad-hoc training that provoked the worried telephone calls to him, the former general said. "I told one of the guys who called me that they were all in over their heads, and all of them could end up trouble unless they got something in writing. The Iranians are very, very good at counterintelligence, and stuff like this is just too hard to contain." The site in Nevada was being utilized at the same time, he said, for advanced training of élite Iraqi combat units. (The retired general said he only knew of the one M.E.K.-affiliated group that went though the training course; the former senior intelligence official said that he was aware of training that went on through 2007.) Allan Gerson, a Washington attorney for the M.E.K., notes that the M.E.K. has publicly and repeatedly renounced terror. Gerson said he would not comment on the alleged training in Nevada. But such training, if true, he said, would be "especially incongruent with the State Department's decision to continue to maintain the M.E.K. on the terrorist list. How can the U.S. train those on State's foreign terrorist list, when others face criminal penalties for providing a nickel to the same organization?" Robert Baer, a retired C.I.A. agent who is fluent in Arabic and had worked under cover in Kurdistan and throughout the Middle East in his career, initially had told me in early 2004 of being recruited by a private American company—working, so he believed, on behalf of the Bush Administration—to return to Iraq. "They wanted me to help the M.E.K. collect intelligence on Iran's nuclear program," Baer recalled. "They thought I knew Farsi, which I did not. I said I'd get back to them, but never did." Baer, now living in California, recalled that it was made clear to him at the time that the operation was "a long-term thing—not just a one-shot deal." Massoud Khodabandeh, an I.T. expert now living in England who consults for the Iraqi government, was an official with the M.E.K. before defecting in 1996. In a telephone interview, he acknowledged that he is an avowed enemy of the M.E.K., and has advocated against the group. Khodabandeh said that he had been with the group since before the fall of the Shah and, as a computer expert, was deeply involved in intelligence activities as well as providing security for the M.E.K. leadership. For the past decade, he and his English wife have run a support program for other defectors. Khodabandeh told me that he had heard from more recent defectors about the training in Nevada. He was told that the communications training in Nevada involved more than teaching how to keep in contact during attacks—it also involved communication intercepts. The United States, he said, at one point found a way to penetrate some major Iranian communications systems. At the time, he said, the U.S. provided M.E.K. operatives with the ability to intercept telephone calls and text messages inside Iran—which M.E.K. operatives translated and shared with American signals intelligence experts. He does not know whether this activity is ongoing. Five Iranian nuclear scientists have been assassinated since 2007. M.E.K. spokesmen have denied any involvement in the killings, but early last month NBC News quoted two senior Obama Administration officials as confirming that the attacks were carried out by M.E.K. units that were financed and trained by Mossad, the Israeli secret service. NBC further quoted the Administration officials as denying any American involvement in the M.E.K. activities. The former senior intelligence official I spoke with seconded the NBC report that the Israelis were working with the M.E.K., adding that the operations benefitted from American intelligence. He said that the targets were not "Einsteins"; "The goal is to affect Iranian psychology and morale," he said, and to "demoralize the whole system—nuclear delivery vehicles, nuclear enrichment facilities, power plants." Attacks have also been carried out on pipelines. He added that the operations are "primarily being done by M.E.K. through liaison with the Israelis, but the United States is now providing the intelligence." An adviser to the special-operations community told me that the links between the United States and M.E.K. activities inside Iran had been long-standing. "Everything being done inside Iran now is being done with surrogates," he said. The sources I spoke to were unable to say whether the people trained in Nevada were now involved in operations in Iran or elsewhere. But they pointed to the general benefit of American support. "The M.E.K. was a total joke," the senior Pentagon consultant said, "and now it's a real network inside Iran. How did the M.E.K. get so much more efficient?" he asked rhetorically. "Part of it is the training in Nevada. Part of it is logistical support in Kurdistan, and part of it is inside Iran. M.E.K. now has a capacity for efficient operations than it never had before." In mid-January, a few days after an assassination by car bomb of an Iranian nuclear scientist in Tehran, Secretary of Defense Leon Panetta, at a town-hall meeting of soldiers at Fort Bliss, Texas, acknowledged that the U.S. government has "some ideas as to who might be involved, but we don't know exactly who was involved." He added, "But I can tell you one thing: the United States was not involved in that kind of effort. That's not what the United States does."
Secretary Clinton trapped by a false dichotomy
... the world is genuinely working toward a peaceful end to the camp and the release and resettlement of the hostages, it appears Secretary of State Clinton is somewhat ambiguous in her dealing with the situation. Based on a legal ruling, Clinton must make a decision by the end of March whether the State Department remove the MEK from its terrorism list or not. Presenting this as leverage she has introduced a unilateral condition to the MEK's removal from Iraq; if the MEK cooperate with UNAMI and the Government of Iraq, she has indicated, we will remove them from the US terrorism list. But cooperation with UNAMI is a legal obligation rather than an optional choice for the MEK ...
massoud khodabandeh , Iranian.com, March 20 2012http://www.iranian.com/main/blog/massoud-khodabandeh/secretary-clinton-trapped-false-dichotomy
Persian text
In November 2011 a large group of interested people met in Baghdad to discuss the seemingly intractable problem of how to dismantle the Mohjahedin-e Khalq foreign terrorist group and remove the members from the country. At the behest of families of the individuals trapped inside Camp Ashraf, the GOI agreed to proceed in a way that would avoid violent confrontation. Iraq's Foreign Minister Hoshyar Zebari announced later, "We will refuse them the satisfaction of becoming martyrs on our soil". The Governor of Diyala, the military head of Diyala province and other authorities all went the extra mile to prevent the MEK from killing more hostages and blaming the Iraqis for it.
Prime Minister Nouri al Maliki signed a Memorandum of Understanding with the UN which would allow more time and give oversight of the eviction process to the UN and to representatives of the EU and US.
The Iraqis have kept their side of bargain – the deadline for the MEK's departure was extended and negotiations were facilitated to persuade the MEK to cooperate in a move from Camp Ashraf to Camp Liberty where the UNHCR would be able to assess each individual for refugee status. (Remember that no external body, including the GOI, has been able to freely access the inside of Camp Ashraf since the fall of Saddam Hussein.) The first 800 individuals have now moved and another 800 are lined up to move over the next few days in two groups of 400. The MEK leader has not been able to exploit the situation and kill any hostages. The GOI has control of the situation.
UNAMI has been rigorous in its supervision of the move and, by enforcing its own rules and regulations has not allowed propaganda to overshadow activities at either camp. Facilities at the new camp were approved by UN inspectors, the ICRC has been involved and behind the scene EU and US special advisors have been keeping a watchful eye on events. The MEK has 'character assassinated' UNAMI and its officials, and others, in the media but UNAMI has not been diverted by the efforts of the MEK and their backers.
But one pernicious factor which has actively impeded proper progress in this task has been the support given to the MEK by Israelis and US Neoconservatives whose clear intent is to politicise what is essentially a humanitarian situation. The MEK is a well-honed tool in the hands of these ideologues and is used to incite hatred against Iran and Iraq among ignorant and lazy political communities. The MEK is far too valuable for them to allow it to disappear. Most recently, the MEK has been used by Mossad to assassinate Iranian nuclear scientists.
This being so will make it even more difficult for UNAMI to transfer them to third countries. This ruthless use of the MEK as a mercenary terrorist force has a direct impact on the situation of the hostages trapped in the camp; their future becomes all the more uncertain.
But then, it has been all along, the clear intention of the MEK's paymasters to keep the MEK intact as a terrorist entity in Iraq, in total disregard for the human beings involved.
If it wasn't because of the backing of Israel and the Neoconservatives, Rajavi would have had no choice but to open the doors of his closed totalitarian group and allow the individuals trapped inside to walk free. That is the aim of everyone on the ground working to resolve the situation in Iraq. In this respect it is no less the responsibility of the US Government to work with the international community to dismantle this terrorist group and rescue the hostages.
But while the rest of the world is genuinely working toward a peaceful end to the camp and the release and resettlement of the hostages, it appears Secretary of State Clinton is somewhat ambiguous in her dealing with the situation.
Based on a legal ruling, Clinton must make a decision by the end of March whether the State Department remove the MEK from its terrorism list or not. Presenting this as leverage she has introduced a unilateral condition to the MEK's removal from Iraq; if the MEK cooperate with UNAMI and the Government of Iraq, she has indicated, we will remove them from the US terrorism list. But cooperation with UNAMI is a legal obligation rather than an optional choice for the MEK. So what is really behind this position?
On the surface this would appear as though the USG is prepared to do a political deal to get the MEK to leave Iraq (and in doing so gain credit with the Iraqi government). It is as though the MEK were a far distant uncontrollable threat to US security which needs careful handling to bring it under control before dismantling it. Nothing could be further from the truth. Everything that the MEK's western owners can do is being done to help the MEK's leader keep the doors to the camp closed, to keep the hostages inside and to deny them contact with their families – even though this is against all humanitarian, moral or indeed criminal law.
By talking about the terrorism list rather than talking about what is happening in Iraq Clinton is bowing to this pressure. Certainly if UNAMI is allowed to do its job properly – with the support of all the international community – there will not be an organisation left to be listed or not listed. By invoking the US terrorism list, the actual script appears to be whether the MEK can be more useful listed as terrorists or if they are not regarded as terrorists. This false choice disguises the real intent of its proponents which is to keep the group intact as a terrorist group so it can be rearmed and used.
Secretary Clinton, indeed the whole government of America, needs to unhitch the politically charged consideration of the MEK's inclusion in the US terrorism list from the very real humanitarian situation in Iraq. If the USG's intention is really to deal properly with this terrorist group, it should reassert the humanitarian focus of American policy toward the MEK and unequivocally support the dismantlement process in Iraq.
Maliki stresses need to adhere to the Agreement on MKO
(aka; Mojahedin Khalq, MEK, Rajavi cult)
... Prime Minister Nouri Al Maliki confirmed the need for commitment to the agreement on the Mujahedeen Khalq Organization of Iranian opposition, especially the deadlines of the eviction of MKO from Iraq. Kobler said "the MOU in general establishes a process whereby the Iraqi government will move the Camp Ashraf residents to a temporary site where the United Nations High Commissioner for Refugees UNHCR begins the process of determining refugee description which is a necessary first step to resettle them outside Iraq." ...
Nina News, April 05 2012Translated by Nejat Societyhttp://www.nejatngo.org/en/post.aspx?id=4341
Prime Minister Nouri Al Maliki confirmed the need for commitment to the agreement on the Mujahedeen Khalq Organization of Iranian opposition, especially the deadlines of the eviction of MKO from Iraq. A statement issued by the Prime Minister's office today "Maliki met with Special Representative of the UN Secretary General in Iraq, Martin Kobler." 397 people from the residents of Camp Ashraf were transferred on January 18 to camp "Liberty" [TTL] in Baghdad, according to a memorandum of understanding signed by the Iraqi government with the UN on October 25th, 2011, for a humanitarian and peaceful settlement for the Camp Ashraf residents. Kobler said "the MOU in general establishes a process whereby the Iraqi government will move the Camp Ashraf residents to a temporary site where the United Nations High Commissioner for Refugees UNHCR begins the process of determining refugee description which is a necessary first step to resettle them outside Iraq." He added "the MOU contains a clear commitment by the Iraqi government to ensure the safety and security of the Ashraf camp residents in the new location, the government is also committed to the involvement of the Ministry of Human Rights actively in all stages of the process including the allocation of a liaison officer." Camp Ashraf, which was established in the beginning of the eighties of the last century, is located about 155 km north of Baquba, capital of Diyala Province, it is the headquarters of the People's Mujahedeen Khalq Organization of Iranian opposition in Iraq, and includes more than 3400 people.
Martin Kobler (U.N.), Daniel Fried (U.S.) discuss Camp Ashraf and Camp Liberty in European Parliament
(Remains of Mojahedin Khalq, MKO,MEK, in Iraq)
... On Wednesday, 21/03/2012 Martin Kobler, the UN Special Representative for Iraq and Head of the United Nation Assistance Mission for Iraq (UNAMI), reported to the meeting of the Foreign Affairs Committee on the work of the UNHCR and UNAMI in Iraq and the current situation of the Iranian Mojahedin-e Khalq (MEK) in Camp Ashraf and Camp Liberty. As part of his description of the problems of resettlement of the Ashraf residents Kobler said that it demanded a cooperative attitude from the residents. Also the U.S. special envoy for Camp Ashraf, Daniel Fried, said that the information that the United States has of the situation in Camp Ashraf and Liberty is consistent with Kobler's descriptions. The conditions at Camp Liberty are not nearly as bad as described by the MEK ...
European Parliament, March 21 2012
Link to the video file (120 MB)
On Youtube
Mojahedin Khalq (MKO, MEK, Rajavi cult) terrorists in Iraq battle using press releases targetting UNAMI
... But soon after, the group began complaining about conditions in Camp Liberty and accusing the United Nations Assistance Mission for Iraq (UNAMI), which in January said Liberty met "international humanitarian standards," of misrepresenting conditions there. The PMOI's focus on public relations campaigns marked by frequent statements to the media and cultivating well-known western politicians to speak on its behalf differs dramatically from its past activities. The leftwing group was founded in the 1960s to oppose the shah of Iran, but took up arms against the country's new clerical rulers after the 1979 Islamic revolution ...
AFP, March 05 2012http://www.france24.com/en/20120304-iran-exiles-iraq-do-battle-using-press-releases
Iran exiles in Iraq do battle using press releases
An Iraq-based Iranian opposition group that is fixated on conspiracy theories allegedly carried out attacks in Iran and elsewhere for decades, but now relies on a different weapon: the press release. The United Nations mission here, which has been attempting to facilitate the exit of some 3,400 members of the opposition People's Mujahedeen Organisation of Iran (PMOI) from Iraq, where they have been based for decades, has been the latest target of the group's statement-issuing ire. Iraq wants the PMOI out of its territory, and signed an agreement with the UN in December to that end. On February 18, the first group of 397 exiles moved from their longtime base of Camp Ashraf in Diyala province northeast of Baghdad to Camp Liberty, a former US military base near the Iraqi capital, as part of that process. But soon after, the group began complaining about conditions in Camp Liberty and accusing the United Nations Assistance Mission for Iraq (UNAMI), which in January said Liberty met "international humanitarian standards," of misrepresenting conditions there. The PMOI's focus on public relations campaigns marked by frequent statements to the media and cultivating well-known western politicians to speak on its behalf differs dramatically from its past activities. The leftwing group was founded in the 1960s to oppose the shah of Iran, but took up arms against the country's new clerical rulers after the 1979 Islamic revolution. The US State Department, which blacklists the PMOI as a terrorist organisation, says it has carried out attacks that killed Iranians, as well as American soldiers and civilians, from the 1970s into 2001. Now-executed Iraqi dictator Saddam Hussein allowed the PMOI to establish Camp Ashraf in Iraq after he launched the 1980-88 war with Iran in which the group reportedly fought alongside his forces, and provided financial backing to the group. But the PMOI said it renounced violence in 2001 and its members in Iraq were disarmed following the 2003 US-led invasion, leaving it in need of other tactics. It successfully campaigned to be delisted as a terrorist organisation in Europe and is working to do the same in the US too. A day after the first group of the exiles moved to Liberty, PMOI spokesman Shahriar Kia sent a statement by email alleging a UN expert who assessed the camp told "lies" and apparently "was compelled to file an unrealistic report," with "necessary modifications" made by "political authorities" from UNAMI. "The bungalows and toilet facilities" were "dirty and unusable," and "there is serious water shortage and electricity is cut off, as in prisons, after 10.30 pm." A statement emailed the next day described Camp Liberty as "a highly controlled prison," referring to the presence of Iraqi security forces. Iraqi forces carried out two deadly raids on Camp Ashraf in 2009 and 2011, leaving dozens of people dead. It continued: "Everything shows that at the behest of the Iranian regime, the Iraqi government has turned this camp into a prison and regretfully, UNAMI and (UN envoy) Mr Martin Kobler himself ... assist in this prison-making by confirming it as a refugee camp." Another email from Kia on February 27 referred to the "lies that Martin Kobler made to the residents of Camp Ashraf for a forcible relocation to Camp Liberty." When asked about the PMOI statements, Kobler told AFP that Camp Liberty "was host of 5,000 American soldiers, so it should be possible to have the infrastructure ready also for these 400 persons who are now living there." "I do not think that the infrastructure problem is the problem," he said. "If there is garbage, the garbage can be removed and should be removed, and the government of Iraq stands ready ... to have garbage trucks available, but they have to enter the camp to remove the garbage," he said. "The aim of the whole exercise is to have the ... refugee status determination moving," he said, referring to a process which must be completed before the exiles can be resettled. The PMOI meanwhile says it is facing "conspiracies." "The whole plan for the relocation of the residents of Camp Ashraf to Camp Liberty is an Iranian plan, and the mullah?s regime?s plan, and nobody else," Kia said in an interview with AFP, referring to the cleric-led government in Tehran. He referred to the new camp as "Prison Liberty," saying that "their plan is to destroy the Iranian opposition" there. Kia also said that "espionage cameras and ... eavesdropping devices" in Liberty give information "to the Iranian embassy and to the agents of the Iranian regime." When asked about the purpose of the flurry of statements on the UN, Kia referred to demands over Camp Liberty. These include the removal of Iraqi armed forces from Liberty and freedom of movement for residents, but also, despite numerous statements accusing the UN of lying about conditions there, a demand for around-the-clock UN monitoring.
(Massoud and Maryam Rajavi, cult leaders)
(Rajavi cult or MKO aslo known as Saddam's Private Army)
(Maryam Rajavi directly ordered the massacre of Kurdish people)
(Ali Safavi, coach witnesses before and during the hearing)
(Ali Safavi as the commander of Saddam's Private Army in Iraq)
(Daniel Zucker, Maryam Rajavi and ALi Safavi in terror HQ in Paris )
(Alireza Jafarzadeh and Michael Mukasey prior to his testimony)
Jafarzadeh representing terrorist organisation NCRI (Picture form MKO/ NCRI clandestine television)
Jafarzadeh has already published his suicide bombing note


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Will Arcata Poop and Pee on This Year's 420 Celebration?
Last year the Arcata PD and the other assorted LE in the area spread very stinky manure all over Redwood Park in an attempted buzz kill. This was real as opposed to the phony 'poop and pee' on the US Bank in Eureka during last fall's Occupy encampment.
Will they do this again this year? Maybe we should be prepared to move the celebration somewhere else, like maybe the Arcata Plaza or someplace else?


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'Euphoria' way to narrow differences between regions: Enrique Iglesias (Interview)
By Ruchika Kher
Mumbai, Aug 17, Spanish pop icon Enrique Iglesias hopes his first album in three years, "Euphoria", which has both Spanish and English songs, will narrow differences between regions.
"The USP of 'Euphoria' is that it has both English and Spanish songs. It's a great way to narrow the differences between regions by bringing these two languages in one," Iglesias, 35, told IANS in an email interview from Miami.
"I think using the two languages made the album more eclectic. With the album I have been able to put one language against the other.
"Earlier, what I would do when I was making an album in English I would strictly write in English, when I was making an album in Spanish I would strictly write in Spanish and concentrate on that."
"Now, what I did is I would write a song in Spanish and I felt good about it, I would say to myself 'OK, now I've got to write a better song in English, and vice versa," he added.
"Euphoria" is the ninth and the first bilingual album by Iglesias, who came to India last year and is "dying to come back".
The 35-year-old has collaborated with artists like Akon and Usher among others in "Euphoria". When asked about the experience, the singer said: "Oh, it was a great experience."
"The cool thing about this album is that most of the collaborations were pretty spontaneous, very organic and by that what I'm trying to say is that I didn't think of the collaborations until the song was written.
"Usher and I had been speaking for quite some time, actually a bunch of years, and we're friends, and we said, 'OK, it would be cool if we could collaborate.' Finally it came about. The one with Akon, it was a funny story because I was in the studio and Akon went by and he listened to the song and was like, 'Let me jump on the second verse.' It wasn't planned," he added.
In the past, the singer has been famous for songs like "Bailamos", "Hero", "Be With You", "Rhythm Divine", "Escape" and "Addicted" among others.
Throwing light on the songs in "Euphoria", the pop star revealed that the tracks are melody-driven.
"I'm so melody-driven, I think that melody's extremely important. Obviously it's melody, lyrics and the production; it's a combination of those three. But I love a good melody, and I feel like the simpler the song, the more difficult it is to write," he said.
The singer's last album "Insomniac" came in 2007. Why did he decide to name his next "Euphoria"?
"It's difficult for me to be enthusiastic about the record and maybe it's because I've written so many songs or I've done so many albums.
"That's why I called this album 'Euphoria' because I feel like I was able to find four or five magical moments, euphoric moments that truly made me happy and made me enthusiastic about the album," informed the crooner.
(Ruchika Kher can be contacted at [email protected])


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Your pet could be Local 4's next spokespet! Do you think your animal friend could join the likes of Rango or Tiki and Kona? If so, you have until October 3rd to enter our "Put your pet in a promo" contest below.
It doesn't matter what kind of pet you have, as long as they're marvelous. Previous winners included dogs, cats, bearded dragons, and toucans. The only through line, from fowl to feline, has been that they are charming animals.
To enter, we need a photo of your pet, their name, your city, and why they're so special. The winning pet will star in an All 4 Pets promo on Local 4. We love getting all of these submissions, so submit soon!


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Volkswagen authorised services and repairs
In addition to our wide selection of used Volkswagen cars, we at White Rose offer a comprehensive array of aftersales services to motorists in and around Petersfield. As an authorised Volkswagen Service and repair centre, we're committed to ensuring your vehicle performs at its best throughout its lifetime, giving you a dynamic and reliable experience mile after mile.
Our technicians are fully manufacturer trained, meaning they know your model inside out and can identify and remedy any issues that arise. They are also qualified to carry out both minor and major repairs, restoring your Volkswagen to peak condition and creating a seamless finish. Of course, we only ever use genuine parts to make replacements, so you can be sure of the ongoing performance of your car.
Should you require an explanation of any of the work we've carried out, you'll receive it in plain English without technical jargon. You can also rest assured that every Volkswagen service and repair is supported by our nine-point Service Promise:
1. We'll fit exterior bulbs and wiper blades free.
2. We'll match any like-for-like quote within five miles.
3. We'll offer a range of convenient services to suit your needs.
4. We offer free visual health checks.
5. Free car wash and vacuum.
6. We offer genuine value for money.
7. Free road test with a technician if required.
8. We offer a range of service plans.
9. No one knows your Volkswagen better than we do.
Conveniently located on Station Road in Petersfield, our dealership is easily accessible from surrounding areas. You can wait for your vehicle on-site or arrange to use one of our courtesy cars to keep on the move. And because we're opposite the train station, you can drop your car into us and continue your journey via public transport.
To find out more about our Volkswagen servicing and repairs, or to make an appointment, contact us today.


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Dedicated Short Range Communication (DSRC)
A short to medium range communications service that supports both Public Safety and Private operations engaged in roadside-to-vehicle and vehicle-to-vehicle communication environments. DSRC is meant to be a complement to cellular communications by providing very high data transfer rates in circumstances where minimizing latency in the communication link and isolating relatively small communication zones are important. Typically this refers to 5.9GHz communication.


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Mario Levis, MD
No relationships to disclose.
SS 25 - Hematologic 2 - Translating Better Technology to Reduced Toxicity
Purpose/Objective(s):Treatment-related cardiotoxicity is a critical issue in long term lymphoma survivors, particularly at young age, and its early identification is fundamental to prevent clinically relevant cardiac events. Our purpose is to investigate for early detection of subclinical chemo and radiation-induced changes in left ventricular function using a complete echocardiographic assessment including 2-dimension global longitudinal strain (2D-GLS), which seems to be an effective tools in detecting preclinical systolic changes to the cardiac function even when the ejection fraction is preserved.
Materials/Methods:CARDIOCARE is an ongoing project consisting in a monocentric prospective observational study, approved by the ethic committee of our hospital (approval number: CS/370); the planned accrual will finally include 100 patients, of which 50 treated with chemotherapy alone (CT-alone) and 50 treated with chemotherapy + mediastinal radiation therapy (CMT). Patients aged 18-70, affected with either Hodgkin or diffuse large B-cell/primary mediastinal lymphomas were eligible. Patients received a complete echocardiographic assessment including 2D-GLS at baseline, after chemotherapy, after radiation therapy (if contemplated), and 3 months after end of treatment. Paired samples T test correlations were applied to evaluate GLS changes at each time-point. The cumulative dose of anthracycline and the adsorbed dose of whole heart and cardiac substructures (coronaries, chambers and valves) were assessed for each patient. All patients signed an informed consent before the enrollment.
Results:Fifty-two patients (24 in CT-alone group and 28 in CMT group), out of 65 enrolled to date, have completed the observational program and were included in this analysis. No patients experienced a significant reduction of the left ventricular (LV) ejection fraction during the entire observational period. A marginal reduction of 2D-GLS was seen after chemotherapy for patients in CT-alone arm (GLSbaseline: -19.24 vs GLSpost-CT: -18.42, p =0.06), but not for patients in CMT arm (median dose of anthracycline: 500 vs 400 mg, respectively). A marginal reduction of GLS after CT was observed also for patients with Age >40 (p =0.056) and receiving >4 cycles (p =0.055). After mediastinal RT, a significant reduction of 2D-GLS was found in patients receiving: A) maximum dose to interventricular septum >10 Gy (p =0.006), to lateral wall of the LV >8 Gy (p =0.002) and to whole LV >11 Gy (p =0.002); B) mean dose to whole heart >4.5 Gy (p = 0.007) and mean dose ≥2 to interventricular septum (p = 0.01), to lateral wall of the LV (p = 0.02) and to whole LV (0.006).
Conclusion:2D-GLS seems a promising tool to detect early cardiotoxicity in lymphoma patients. Preliminary results suggest a correlation of both anthracyclines and radiation dose with preclinical heart damage. The completion of CARDIOCARE study, and a future correlation with clinical events are needed to support and strengthen these preliminary assumptions.
No relationships to disclose.
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Advisor lightning round: Q&A with Greg Murray on investment performance
The performance of investment options offered by donor-advised fund providers helps to determine your clients' giving capacity. When you can count on high-quality investments, you can focus your attention on adding value in other areas on behalf of your clients. See these lightning round Q&As in our latest edition of advisor-to-advisor.
Should I open a donor-advised fund?
Are you wondering if a donor-advised fund (DAF) is right for you? You're not alone. More and more charitably minded people–and their professional advisors–are talking about strategic philanthropy and how DAFs can help. This blog is to help you decide if a DAF is right for you.
Donors share stories of their COVID-19 response
With charitable funds primed and ready, Vanguard Charitable donors like Tom and Kathy Cole are uniquely positioned to offer crucial support during the COVID-19 crisis. Our donors have already granted more than $75 million in response to the pandemic, and many report complementing their giving with volunteer efforts.
COVID-19: List of highly rated charities
Support victims of the coronavirus with your donor-advised fund. The World Health Organization has classified the outbreak as a global health emergency. Meanwhile, medical professionals are working to treat those who have been diagnosed. These highly rated charities are working on the front lines to address the crisis head-on in the areas of greatest need.
#GivingTuesdayNow a conversation with the organization behind the movement
Vanguard Charitable talks with #GivingTuesdayNow. A global day of giving and unity on May 5, 2020, as an emergency response to the unprecedented need caused by COVID-19. At a time when we are all experiencing the coronavirus pandemic, generosity gives everyone the power to make a positive change in the lives of others.
Guiding your clients through times of uncertainty
The world is experiencing a time of great uncertainty. As an advisor, you play an important role in guiding your clients on how to handle this time of great need. Your clients are looking to you for help making the right strategic choices when considering how to manage their wealth in these turbulent times.
Support victims of the Tennessee tornadoes
Support victims of the Tennessee tornadoes with your donor-advised fund. On March 3, 2020, a series of tornadoes swept through communities in Tennessee. Twenty-five people have lost their lives and many more are still missing. Homes and buildings have been destroyed leaving many homeless or without power. Trees, powerlines, and debris cover roadways.
A scientific patent? A famous painting? How charities benefit from your 'unusual' assets
Many donors may not think to consider the full range of their nontraditional assets as a source of charitable giving. Contributions of complex assets, such as private equity, hedge fund interests, LLC and limited partnership interests, closely-held stock, real estate, and more, can boost your giving impact and tax benefits.
Our Business Development Team takes a hands-on approach to creating your charitable plan
Vanguard Charitable attended the 54th Annual Heckerling Institute on Estate Planning in Orlando, Florida, to talk about charitable planning, building a philanthropic legacy, and donor-advised funds (DAFs).
Puerto Rico Earthquakes
Puerto Rico has been rocked by a series of severe earthquakes and powerful aftershocks leaving many without power, causing landslides in towns along the southern coast and extensive property damage. The quakes have brought renewed attention to the island's ongoing rebuilding efforts following Hurricane Maria more than two years ago.
Support relief efforts in Australia
Support relief efforts for bushfires in Australia with your donor-advised fund. Australia battles bushfires every year, but few can recall a fire season as deadly or destructive as this one, with fires burning in all of Australia's states. The fires have already claimed the lives of 20 individuals and, by some estimates, as many as 480 million wild animals.
Tax refresher: What's changed under the new law?
The Tax Cuts and Jobs Act (TCJA) of 2017 enacted the first overhaul of the tax code since 1986. If you're still getting used to the new law, you are not alone. With year-end tax deadlines approaching, it's a good time to review a few significant provisions in the TCJA, and see how they might impact your charitable giving.
Year-end giving guidelines posted
Based on years of experience, Vanguard Charitable has published recommended dates by which year-end contributions to philanthropic accounts should be initiated.
Want to boost your impact? Rethink what you give
Saving to give means investing charitable assets so that you can give more over time. The following scenario shows the benefits of taking a long-term outlook and carefully choosing what you give to charity.
They wanted to donate stock—but there was a problem
Saving to give means investing charitable assets so that you can give more over time. The following scenario shows the benefits of taking a long-term outlook and carefully choosing what you give to charity.
What would you do with an unexpected inheritance?
Saving to give means investing charitable assets so that you can give more over time.
Why $500?
One thing that sets Vanguard Charitable apart from other donor-advised funds is our $500 grant minimum.


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Sixth Aegis Defendant Sentenced to 10 Years
WASHINGTON (CN) – The sixth and final defendant in the Aegis Company tax scandal was sentenced in Chicago to ten years in prison. Edward B. Bartoli, a founder and legal director of the company, was convicted of various tax crimes in May 2008 after he and five other high-level directors carried out a nearly decade-long scheme to market and sell sham trusts to wealthy taxpayer clients.
According to court documents, the now-defunct company's scheme resulted in a $60 million tax loss to the United States.


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Nimble Schedule allows maximum productivity by making employee shift scheduling a breeze. With GPS time clocking integration, detailed reporting, and mobile application, we provide all the tools to ensure online scheduling needs are covered. With our self service capabilities, managers are able to post open shifts and approve time off within minutes of the requests. Keep staff on the same page with our efficient communication tools including email and text notifications. Save time and money and reduce scheduling errors with the Nimble Schedule App.
Last updated 14 Jun 2014


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What is the difference between "kick-backs" and "bribes"?
Is there any difference between "kick-backs" and "bribes"? Or are they synonyms?
A kickback is a form of negotiated bribery in which a commission is paid to the bribe-taker as a quid pro quo for services rendered.Generally speaking, the remuneration (money, goods, or services handed over) is negotiated ahead of time.
The kickback varies from other kinds of bribes in that there is implied collusion between agents of the two parties, rather than one party extorting the bribe from the other. The purpose of the kickback is usually to encourage the other party to cooperate in the illegal scheme.
The term "kickback" comes from colloquial English language, and describes the way a recipient of illegal gain "kicks back" a portion of it to another person for that persons's assistance in obtaining it.
Source: http://en.wikipedia.org/wiki/Kickback_(bribery)
Kickback is a kind of bribery. Some people in some circumstances might use the words interchangeably. A bribe is usually a payment offered by one party to another to obtain some favor, usually an individual to an individual. A kickback is often the kind of bribe that is included in an payment when two parties negotiate a contract, usually involving business and government.


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As a business owner, it is critical that you know who the customers are that you are targeting with your marketing efforts and, more specifically, your content strategy. One of the most effective ways to understand your target audience is to establish a buyer persona.
A buyer persona is a written depiction of your customer – a fictional, yet realistic character with real-life aspirations and problems. The most valuable buyer personas are detailed, well-researched, and human. They don't live in isolation from the rest of the world, and, like ordinary people, they are sensitive to changes in their environments.
Since your target audience determines the most effective content marketing strategies, establishing the buyer persona should, ideally, be the very first step in your content strategy.
Let's take a look at the importance of buyer personas in marketing and how you should go about to create a buyer persona for your business.Watch this Video on The First Steps to Inbound Marketing and learn more about Buyer Personas
Strong Brand Presence
Understanding the market segment that you are targeting will allow you to specific use language and other forms of content that will resonate better with your audience. Branding and marketing content that is too broad will not have the same impact and will, therefore, be less effective.
Establishing Loyalty
When you understand your customer, their goals, and the problems they face every day, they will feel more loyal towards your business. One of the most effective ways to establish loyalty is by creating a buyer persona and using marketing content that your specific market segment finds engaging.
Problems that Your Target Market Have
As a business, your goal is to solve your customers' problems in exchange for money. By establishing a buyer persona, you will find it easier to understand exactly how your product or service solve your clients' problems which, in turn, will allow you to optimize your content and marketing efforts.
Better Customer Engagement
You have to know your customer to ensure the highest possible engagement. An advertisement in a medical journal or a sales representative may be more effective to reach high-profile surgeons than, say a Facebook ad campaign.
Establishing a buyer persona will help you find the best ways to reach out to your audience.
Higher Return on Investment
Establishing a well-researched buyer persona will allow you to optimize your marketing efforts. Advertising and generating traffic to your offers can be quite expensive, especially if you are trying to target everyone in an online or geographic community.
Establishing a buyer persona will allow for lower customer acquisition costs and a higher ROI.
There is no cookie cutter way to define your buyer persona. Researching your buyer persona comes down to gathering as much information as you can and then studying the data to find similarities between people who typically use your products or services.
Let's take a look at some of these tactics you can use to gather information and research to ultimately formulate an accurate depiction of the person that needs what your business has to offer.
Consult with the Sales Team
Your sales team is a valuable source of information when it comes researching your buyer persona. Since they interact with leads every day, chances are that they can recognize certain aspects that are either a red or a green light for going ahead with a pitch.
Consult with your sales team to find out what are commonalities between leads that usually convert easily into customers as well as commonalities between leads that typically don't want to buy from them.
Research Existing Clients
Examine all the information you have on your existing customers to find trends about their lifestyles, where they found your offers, and how they interact with your current content.
Finding similarities between people who committed to your products or services can be incredibly valuable in your efforts to define your marketing persona. It may also be a good idea to contact your existing clients and ask them the interview questions listed below.
Use Web Forms
One of the easiest ways to gather persona information is with web form fields, especially if there is something specific that you would like to find out.
This method of gathering information works exceptionally well if the person is filling in the form to get to a downloadable lead magnet like a free e-book or cheat sheet.
You can interview existing customers and leads in person, via the phone, or by prompting them to fill in a form. Try to interview four or five people for every buyer persona that you want to create.
To create a complete buyer persona ask them about the following:
Identify Patterns
Now that you have gathered a lot of data on existing and prospective customers, you have to research to identify enough similarities to formulate one buyer avatar.
Define the Buyer Avatar
Give your customer avatar a name and a picture to personify all the commonalities that you identified in your data. Next, assign your persona an age, residential location, marital status, job title, and annual revenue. You can also provide additional information about their family and daily routine.
The information on your buyer persona sheet doesn't have to be entirely accurate, as long as the profile corresponds with your business's typical customer. There are many online buyer persona templates available online that you can download.
Defining your business's customer persona can ensure congruency between all the departments in your company, including product development, sales, and marketing. Understanding your business's customer is also critical for the creation of an effective content strategy.
Finding the most accurate buyer persona doesn't only allow you to optimize your branding, but it will also enable you to use the best content topics, imagery, channels for interaction, and lead magnets for your sales funnels.
Interviewing prospective and existing clients, setting up web forms, and examining data may seem like a lot of work to define a buyer persona but, when done correctly, it can boost your return on investment significantly.


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Integrate the Holy Bible and the Holy Quran into the app, a great tool for those who wish to refer to them on the go.
For opening external web pages right through the app use this page. For example, if you're a rock band, you can include a link to your concert page or for an event app, you can include links to sponsors' websites.
Allow users to get in touch with you directly at the tap of a button through phone, external link, email or SMS.
Form Builder
Allow users to schedule appointment and send inquires with pre-set form formats. You can also create your own form for your specific needs using custom form option.
A simple way for your customers to reach you. This one page can help give all details for customers to either call, email, visit the website, or find your business on a map.
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Wonderful service from start to finish.
Probate and Estate Administration Solicitors in Portsmouth
Following the death of a loved one, there will be much to take care of, including applying for probate and the administration of their estate. While this can be something you carry out yourself, particularly if you have the time and skills required to understand the complexities of the law surrounding this area, there are situations where it would be prudent to have the advice of experienced experts in the field.
We would recommend you seek legal advice and support when carrying out probate and estate administration if you are in any of the following situations:
- If your loved one has died intestate, i.e. there is no Will
- If charities are named as beneficiaries as this carries additional responsibilities
- If there is the possibility of disputes arising
- If there are Trusts included within the Will
- If there are likely to be Inheritance Tax complications
- If you do not have enough time to focus your attentions on the process.
To find out more about whether you should complete probate and estate administration yourself, click here.
How we can help you
Our specialist team of probate and estate administration Solicitors in Portsmouth can provide you with advice and guidance in a compassionate and pragmatic fashion, taking the time to explain to you your rights and responsibilities. We understand there will be a lot to take in at this time, and so can offer you a free, no obligation 30 minute appointment to review your own personal situation and advise how we could assist you.
You can find out more about the process of probate and estate administration and what will be required of you as the Personal Representative if you do wish to proceed yourself by clicking here.
How much does probate cost?
While it is difficult to know how much it could cost by coming to a Solicitor, as the cost will be dependent on your own personal situation and the estate involved, we aim to be as transparent as possible in this regard. You can find out more details about the process and the cost by clicking here.
Your legal representative dealt with this in a very professional, discrete and competent manner, as well as being kind, friendly and professional during the entire process. His prompt liaison with colleagues and third parties helped immensely.
In addition to probate and estate administration advice, our experienced and friendly Solicitors in Portsmouth can also provide advice on:
- Disputing a Will
- Inheritance Tax planning
- Will writing, Lasting Powers of Attorney and Trusts
- Life Interest Trust Wills
- Managing your affairs and Court of Protection
As well as the advice we can provide, you may also be interested in the following resources:
To book your appointment today to discuss the probate and administration of an estate, contact us on 01329 222075 or email firstname.lastname@example.com.


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If the way that 2017 went for the Kyrie 3 is any indication, then the Kyrie 4 is on pace to lead the way for Nike basketball over the next 12 months. Originally debuting in the boisterous "Confetti" colorway, the next move for the sneaker is this much easier-to-wear "Obsidian" version that comes equipped with a lighter blue outsole. Irving's signature line has always had the ability to serve a purpose as both an efficient basketball shoe as well as a stylish lifestyle shoe. This particular iteration is a perfect example of that, as it comes equipped with a premium suede upper for looks and the customary decoupled outsole that makes this creation one of the best basketball shoes on the market. Mark your calendars for January 6th, when this Kyrie 4 arrives at Nike Basketball retailers.
Nike Kyrie 4
Release Date: January 6, 2018
Color: Dark Obsidian/Black
Style Code: 943806-401


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VotW – The House of Rolls-Royce, Chapter I: The Spirit of Ecstasy
Our Video of the Week this week comes by way of Rolls-Royce. The House of Rolls-Royce premieres the first in a series of fascinating short films today, telling how it became the world's leading and most respected luxury house. Kate Winslet, the Academy Award winning actress, will give voice to the Spirit of Ecstasy in this first film for the House of Rolls-Royce as she retells luxury's most fascinating and enduring story. The British actress will recount the story of the muse that guides the world's most celebrated luxury house.


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One of the worst parts of complaints management is dealing with unreasonable complainants who just won't seem to go away. They might end up sending you dozens of complaints within a week or call you repeatedly within the same day; likewise, they might complain to several different people or on different outlets at once.
Topics: The Human Factor of Complaints Management, Customer Satisfaction and Reputation Management
How to Deal with Complaints About Employees
27 Mar 2014
Complaints management is difficult no matter what your Customers are concerned about. This holds especially true for complaints about your team or individual employees, and should be treated differently than product or service complaints.
Topics: Best Practices in Complaints Management, The Human Factor of Complaints Management
Reacting to Unjustified Complaints
20 Mar 2014
Sometimes, complaints management isn't just about handling actual product or service errors or even employee-customer interactions. Sometimes-and unfortunately-complaints management involves dealing with people whose complaints shouldn't even be an issue.
Topics: The Human Factor of Complaints Management, Customer Satisfaction and Reputation Management
It takes a special kind of person to deal with complaints day in and day out. Working in a negative atmosphere can often be draining and difficult, so employees should be appropriately trained to cope with unjustified complaints or angry complainants.
Topics: Best Practices in Complaints Management, The Human Factor of Complaints Management
Five Myths About Complaints Handling
27 Feb 2014
So you've stumbled into one of the most difficult fields of customer service, and often, the most heated. Everyone has a different idea of just what complaints management is about, but as we learn in life, sometimes our original impressions don't really represent real life accuracies.
Topics: Best Practices in Complaints Management, The Human Factor of Complaints Management
Dealing with complaints can be emotionally draining. Your complaints handling team deals with angry and confrontational customers on a daily basis, and employee burnout can lead to a loss of productivity, enthusiasm, and even some members of your team.
Effective communication is essential in every facet of life, and complaints management is no exception. This holds true twice over: once through good communication skills from employee to complainant, and the other, between employees. Without the employee-complainant facet, you will inevitably be faced with PR complications and unhappy employees. Yet without the inter-employee facet, your entire complaints management process could be impaired.
Both internal and external communication skills are important for complaints management, especially when it comes to transferring information and processes from one person to another. In this article, we'll be talking about how your company can help instill four best practices of internal communication skills between your employees.
The Ratio You Need for Autonomous System Control
23 Nov 2013
Most organizations today use complaints handling systems that can only be changed or modified by either the IT department or the external supplier of the complaints handling system.