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Help & advice
What are you looking for help with?
Choose a category
- Opening Hours and support over the festive period
- Becoming a customer
- Pay-As-You-Go (PAYG) - FAQ's
- Bills and payment
- Customers with special requirements
- Emergencies
- Fuel mix disclosure
- Using our mobile app
- Help and independent support
- Make a complaint
- Meter readings
- Useful documents
- Warm Home Discount Scheme
- Your account
- Your rights
Choose a sub-category
- About the fuels used to generate electricity
As a company, White Rose Energy focuses on serving our customers rather than generating its own power. Instead, our partner - who shares the same philosophy as us - buys from the energy markets and from generators themselves, across the UK. Robin Hood Energy's fuel mix reflects both the energy they buy directly and the energy they buy from the commodity markets.
All suppliers, including Robin Hood Energy, are required by Ofgem to provide information about the mix of fuels used to generate the electricity supplied to customers, as well as any environmental impact. Known as the Fuel Mix Disclosure, our partner, Robin Hood Energy, must publish this information annually. The current Fuel Mix Disclosure is for the period 1st April 2018 to 31st March 2019 and is now available to view Fuel Mix Disclosure can be accessed by clicking here.
- How does the Warm Homes Discount work?
What is the Warm Home Discount Scheme?
The Warm Home Discount is a government scheme that gives extra help to people struggling with their energy bills. The scheme means that if you're getting Pension Credit or are a low-income household, you could qualify for a one-off discount of £140 on your electricity bill, usually made between October and March. This doesn't affect your Cold Weather Payment or Winter Fuel Payment.
Are White Rose Energy part of the Warm Home Discount Scheme?
Yes, White Rose Energy are part of the Warm Home Discount Scheme for the Core Group. This scheme is only mandatory for energy suppliers to offer once they reach a customer base of 250,000.
As it is our mission to eradicate fuel poverty, we have opted into the scheme voluntarily before reaching the 250,000 threshold.
You qualify for the discount with White Rose Energy if on 8 July 2018 all of the following applied:
• Your electricity supplier was part of the scheme
• Your name (or your partner's) was on the bill
• You were getting the Guarantee Credit element of Pension Credit (even if you get Savings Credit as well)
If you meet the criteria for the Warm Home Discount rebate under the Core Group, you will receive a letter from the Department of Work and Pensions letting you know that you qualify.
All eligible customers should receive their letter by 7 December 2018. If you think you are eligible for the Warm Home Discount but have not received your letter by this date you can contact the Warm Home Discount Scheme helpline on 0800 731 0214, Monday to Friday, 8:30am to 4:30pm.
For more information on this scheme and to find out if you're eligible visit the government website: www.gov.uk/the-warm-home-discount-scheme/.
- White Rose Energy app
Using the WRE mobile app
1. Can every customer use the White Rose Energy App?
This is version 1 of the White Rose Energy App, so at the moment only customers who have a credit account with us can login to the app. We are already working hard on version 2 of the App for Pay As You Go customers which should be available in 2020.
2. Can I edit my personal details on the app?
Not in this first version of the White Rose Energy App, we are planning to add this feature in the near future. You can still update your personal details in your online account.
3. Can I update my direct debit details on the app?
Not in this first version of the White Rose Energy App, we are planning to add this feature in the near future. You can still update your direct debit details in your online account.
4. Can I renew my tariff on the app?
Not in this first version of the White Rose Energy App, we are planning to add this feature in the near future and you can still renew your tariff with us online.
Providing meter reads
5. Can I submit more than one meter read a day?
No, you can only submit one meter read per day. If you made a mistake when providing a meter read, simply re-submit the correct read the next day.
SMART meters
6. I have requested a SMART meter in the App, what happens next?
Our SMART teams will be in touch by phone to book a convenient installation date for you.
7. I have given permission to add half-hourly energy usage data from my SMART meter to the app. How long before I start seeing my data coming through to the app?
It can take up to five days before the app will start processing reads from your SMART meter in a half-hourly format. Keep checking and if it doesn't come through in 5 days send the team a live chat message.
8. What hours are the live chat team available?
Our live chat team is available 8am – 8pm Monday to Friday and 9am – 5pm on Saturday. You can still send us a message outside of these hours and we will respond the next working day.
9. I started a chat but left the app, how do I get back to my chat?
Open the White Rose Energy app and press the chat button again. You will be able to continue your previous conversation
Bugs or suggestions
If you find anything that doesn't work or you have ideas for how we can make our app even better, please let us know via live chat. We will be updating the app continuously and using feedback from our customers to help prioritise what features and functionality we add to the app.
- Why should I create an online account?
Why not sign up to manage your energy account online? It's free, easy to use, and available to you 24 hours a day from anywhere with an internet connection. With an a White Rose Energy online account you'll have access to services that help you stay in control of your energy. Here are some of the other benefits of managing your account online:
- Submit meter readings - Say goodbye to estimated bills
- View, prin,t & pay bills - All your energy bills in one place
- See your correspondence with us
- Look at your energy plans and discounts
- a. Complaints leaflet
- a. Faulty meter, key, or card?
If your PAYG meter, key, or card is not working properly then please get in touch. You can call us free on 0800 022 3553 8am – 8pm Monday to Friday or 9am – 5pm Saturday to get a replacement key or card, or to make an appointment for us to visit your home if you think your meter is faulty.
- a. Gas emergencies
If you smell gas, think you have a gas leak, or are worried that carbon monoxide is escaping from a gas appliance, call the free Gas Emergency Services helpline right away on:
0800 111 999
This is a free 24-hour emergency line.
- Open all doors and windows to fully ventilate your property.
- Do not turn any electrical switches on or off.
- Extinguish all naked flames and do not smoke, strike matches, or do anything which could cause ignition.
- If you have electrical security entry locks, don't use them and open the door manually.
- a. Gas meters
By providing us with your meter readings, we can make sure that you receive accurate bills. Pay-As-You-Go customers don't need to read their meters because the reading is automatically recorded by us each time you top up.
How do I read my meter?
Here are the different types of gas and electricity meters and how to read them.
1. Digital
Meter reading is 00372. Write down the five numbers shown from left to right.
Ignore the number(s) after the decimal point which may be shown in red.
2. Imperial Meter
Meter reading is 2988. Write down the four numbers shown from left to right.
Ignore the number(s) shown in red.
3. Dial Meter
Meter reading is 6456. Read the four dials from left to right along the bottom row only. Ignore any others and write down the number closest to each pointer. When the pointer is between two numbers, write down the lower number. If the pointer is between 9 and 0 write down 9.
Remember each dial turns in the opposite direction to the one before it, so check which way each turns.
Having problems with your meter?
If your meter has stopped or you're having other problems reading your meter, call us on 0800 022 3553.
- a. Get in touch with us
You can contact White Rose Energy customer services on 0800 022 3553. Our customer services team can provide free help and advice if you have a question or issue.
For any media enquiries please send an email to: email@example.com.
- a. How can I pay?
White Rose Energy offers monthly billing with a wide variety of different payment options to suit you.
- a. How to make a complaint
At White Rose Energy, we're committed to making sure that you receive an excellent service from us and we strive to get things right first time for our customers. However, we know that occasionally something might go wrong. If this does happen, just give us a call and we'll make sure that we put it right for you quickly.
If you do make a complaint about any aspect of our service, please rest assured that we'll take your complaint seriously. We'll work hard to resolve the problem and learn from your feedback so we can improve the way we deliver our services in the future. We'll also keep you informed throughout the process so you know what is happening every step of the way.
If your complaint is about a problem with the delivery of your gas or electricity, we will pass it on to your network supply operator to investigate, as they are responsible for this.
Tell us if you're not happy
If you're unhappy with our service, we want to know about it right away so we can get it fixed quickly.
You can contact us by:
- Telephone: 0800 022 3553
- Email: firstname.lastname@example.com
- Post: White Rose Energy, PO Box 10461, Nottingham, NG1 9JS
If we can't sort out your problem straight away, we'll aim to get back to you the following day.
If you're still not happy
We'll talk to you about how we can work together to sort it out. You can also ask us to undertake an internal review of how we're handling your complaint. We'll work hard to try and get a result that you're happy with - but if you're not, we'll look into things again and you'll receive what is called a 'Final Response'. This means that we haven't been able to resolve things for you. In the letter, we'll recap what's happened and what we have suggested – and give you contact details for the Energy Ombudsman.
To resolve your complaint we will:
- Give you an explanation about what went wrong.
- Put things right quickly.
- Apologise if we've made a mistake.
- Offer compensation (if it's appropriate). As we are not for profit company we are different to other energy suppliers and will only pay compensation where financial harm has been caused by us or our business partners .
Independent Advice
For free, impartial energy advice you can contact the Citizens Advice Bureau. They can help and advise about getting help paying your energy bills, choosing the tariff that's right for you and your circumstances, and comparing energy suppliers. You can call them on 03444 111 444. Alternatively visit their website @ www.citizensadvice.org.uk/energy.
The Energy Ombudsman
This is an independent organisation that offers a free service to help resolve things between us once you've had our Final Response (or eight weeks since you complained and we still haven't fixed things). They will make their decision and if you agree, we have to act on the way they say. This may mean we have to apologise, explain what has gone wrong, correct the problem or give you a financial award. You do not have to accept their decision.
You can contact the Energy Ombudsman by:
- Telephone: 0330 440 1624
- Textphone: 0330 0440 1600
- Fax: 0300 440 1625
- Email: email@example.com
- Post: Ombudsman Service: Energy, PO Box 966, Warrington WA4 9DF
To find out more about the Energy Ombudsman, visit www.ombudsman-services.org/energy
- a. Utilities and energy efficiency - independent help and advice
Advice UK - An umbrella organisation which has lists of community organisations who can offer free and impartial advice
- Website: http://www.adviceuk.org.uk/
Energy Saving Trust - Provides free advice and information to people across the UK looking to save energy, conserve water and reduce waste - including directing people to grants to make change happen, from cavity walls, to loft insulation and installing more renewable energy sources. Call 0800 512 012.
- Website: http://www.est.org.uk/
GB Energy - Specialise in significantly reducing energy usage (utilising a whole range of energy efficiency measures, grants and finance) for domestic, commercial and public sector clients throughout the North West. Would welcome the opportunity to help you or your business cut your energy consumption and therefore your bills.
- Website: http://www.gb-energy.com/
National Energy Action (NEA) - NEA develops and promotes energy efficiency services to tackle the heating and insulation problems of low-income households. Working in partnership with central and local government; with fuel utilities, housing providers and health services; and with consumer organisations, NEA aims to eradicate fuel poverty and campaigns for greater investment in energy efficiency to help those who are poor or vulnerable.
- Website: http://www.nea.org.uk/
OFGEM - Ofgem is the Office of the Gas and Electricity Markets. Ofgem is the regulator for Britain's gas and electricity industries. Its role is to promote choice and value for all customers.
- Website: http://www.ofgem.gov.uk/
OFWAT - Ofwat is the economic regulator of the water and sewerage sectors in England and Wales. Its role is to promote choice, good quality service and value for all customers.
- Website: http://www.ofwat.gov.uk/
- a. What can you tell me about the benefits of becoming a White Rose Energy customer?
When you become a White Rose Energy customer you have access to some great benefits:
- Protection from price rises with fixed contracts.
- Easy to understand billing so you are in control of your energy use.
- Online accounts meaning you can access your account details any time, any place.
- Freephone access to trained, dedicated advisers, right here in the UK.
- Free energy efficiency advice on how you can save energy and money.
Switching to us is easy and hassle free. To get a quick quote, head over to get a quote or call us free on 0800 022 3553. Please note that you can call 0800 numbers from your mobile free of charge.
- a. Your right to cancel
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICAC).
- As a White Rose Energy customer, you will be given clear and easy to understand information by us (pre-contract information and contract confirmation). This should be supplied before you agree to buy anything from us.
- If you decide you want to cancel your energy contract with White Rose Energy, please call our customer service team on 0800 022 3553.
- White Rose Energy will also give you a copy of our terms and conditions relating to your energy contract.
- You can cancel your contract within 14 days (cooling-off period) without giving a reason via phone or 'Durable Medium', e.g. letter, email, text, personal account.
Methods of cancellation:
Cancellation of a contract can be via any durable medium; e.g. letter, email, text, personal account, or by telephone on 0800 022 3553.
This is to ensure that, should a dispute arise at some point after the contract has been concluded, both parties have a record about what was agreed.
The burden of proof that the relevant information has been provided rests with the trader. In this instance, White Rose Energy.
A durable medium allows the consumer to access information directed personally to them, in an unchangeable format for as long as they might reasonably need it.
For off-premises contracts
As a customer of White Rose Energy, you will need to confirm and agree to receive information on a durable medium other than paper.
By Phone
White Rose Energy offers a freephone telephone helpline for you to contact us or cancel your contract.
You can call White Rose Energy, for free, on 0800 022 3553.
- b. Citizens Advice Consumer Service
To 'know your rights' and for free, independent, confidential, and impartial advice on consumer issues visit www.citizensadvice.org.uk/energy. You can also call the Citizens Advice consumer helpline on 0345 404 0506 or fill in their energy query form. You can do any of this at any point during the complaints process.
- b. Direct Debit information leaflet
Coming soon - our 'Direct Debit information leaflet' will be available for download.
- b. Electricity emergencies
Your electricity network operator looks after the safety and security of your electricity supply. If you have an electrical emergency or the power goes off, contact your operator right away. All UK operators are listed below, so find their number, make a note of it and keep it somewhere you'll remember.
The following information will help you contact the right organisation in the event of a power cut in your area:
Area Company Emergency No. Website North Scotland SSE Power Distribution 0800 300 999 ssepd.co.uk Central and Southern Scotland SP Energy Networks 0800 092 9290 (or 0330 1010 222 from a mobile phone) spenergynetworks.co.uk North East England Northern Powergrid 0800 668 877 northernpowergrid.com North West England Electricity North West 0800 195 4141 enwl.co.uk Yorkshire Northern Powergrid 0800 375 675 northernpowergrid.com Merseyside, Cheshire, North Wales and North Shropshire SP Energy Networks 0800 001 5400 (or 0330 1010 400 from a mobile phone) spenergynetworks.co.uk East Midlands, West Midlands, South Wales & South West England Western Power Distribution 0800 6783 105 westernpower.co.uk Eastern England UK Power Networks 0800 783 8838 (or 0333 202 2021 from a mobile phone) ukpowernetworks.co.uk Southern England SSE Power Distribution 0800 072 7282 ssepd.co.uk London UK Power Networks 0800 028 0247 (or 0333 202 2022 from a mobile phone) ukpowernetworks.co.uk South East England UK Power Networks 0800 783 8866 (or 0333 202 2023 from a mobile phone) ukpowernetworks.co.uk
Map and contact information kindly provided by the Energy Networks Association.
- b. Electricity meters
By providing us with your meter readings, we can make sure that you receive accurate bills. Pay-As-You-Go customers don't need to read their meters because the reading is automatically recorded by us each time you top up.
How do I read my meter?
Here are the different types of gas and electricity meters and how to read them.
1. Single Rate Meter
Meter reading is 07220. Write down the five numbers shown from left to right.
Ignore the last number(s) which may be shown in red.
2. Two Rate meter
Meter reading is 56315, 27457. For top and bottom rows, write down the numbers shown left to right. Ignore the last number(s) which may be shown in red.
3. Two Rate Single Display Meter
Some two rate meters only have one digital display and they either flash up the different rate readings in a cycle or you need to press the button to make the display cycle through the readings for each rate.
4. Dial meter
Meter reading is 76416. Read the first five dials from left to right, ignoring the dial marked 1/10. Write down the number that the pointer has just passed - use the lower of the two numbers either side of the pointer.
It's important to note that the sequence of numbers on each dial can alternate from clockwise to anti-clockwise.
Having problems with your meter?
If your meter has stopped or you're having other problems reading your meter, call us on 0800 022 3553.
- b. Having trouble paying your bills?
Tell us early so we can help you
At White Rose Energy, we understand that there may be times in your life when you find it difficult to keep up with your energy bills. We want to help you through these times - so if you're having problems, please get in touch right away so we can help - call us free on 0800 022 3553.
There are also some independent organisations that can support you if you're having trouble paying your bills.
- National Debt line is a free service offering debt advice. Call Monday to Friday from 8.00am to 6.00pm, or Saturdays from 9.30am to 1.00pm on Freephone 0808 808 4000.
- Citizens Advice aims to provide the advice people need for the problems they face. For England call 08444 111 444 and for Wales call 08444 77 20 20.
- Money Advice Trust is a charity that helps people to tackle debts and manage their money wisely.
- StepChange is a charity offering free advice to help people overcome their debt problems. Call Freephone 0800 138 1111.
- b. How can I top up?
1.Traditional PAYG
When your meter credit is running low, you will need to visit a PayPoint, Post Office, or Payzone to top up your Pay-As-You-Go key or card. The process is similar to the Pay-As-You-Go arrangement for a mobile phone.
Your nearest top up points can be found using the links below:
Can I make payments over the phone or online?
Traditional (non-smart) PAYG customers can not top up online. However, you can request a free installation of a smart PAYG meter if you would like the improved functionality and wider top-up options that smart offers.You can call us on 0800 022 3553, 8am – 8pm Monday to Friday and 9am – 5pm Saturday, if you want to discuss smart PAYG meters.
However if you're having problems with your credit please call one of our customer service officers who will be happy to advise you.
2. Smart PAYG
With smart PAYG, you can top-up using PayPoint if you prefer a cash based option, but for convenience we would recommend that customers use our online, phone, or text methods, which require far less time and effort (N.B. Payzone and Post Offices are not open to smart customers).
- b. How do I become a customer and will I need to contact my current supplier?
Switching to White Rose Energy is easy. To get a quick quote use this website or call us free on 0800 022 3553. Don't worry, we'll contact the supplier for you and take care of all of the necessary arrangements to get you on the best tariff.
- b. Know your rights
It's easy to get free, independent advice so that you 'know your rights' as an energy consumer. You might want to get a better deal, find out how to make a complaint, get information about your electricity or gas supply, or ask for help if you're struggling to pay your bills. To 'know your rights' visit Citizens Advice for up to date information or contact the Citizens Advice consumer service on 0345 404 0506.
- b. Paying by monthly fixed or monthly variable Direct Debit
With a monthly Direct Debits, we agree an amount that automatically comes out of your bank account on a specific date each month. There are two ways to pay by Direct Debit, monthly fixed and monthly variable:
- Monthly fixed – This is where we take the same amount on the same date each month. This helps spread your energy costs evenly throughout the year, so you'll avoid paying higher bills during the winter.
As the amount of energy you use will change month to month, sometimes the amount you pay will not cover the amount you've used whereas in other months you may use less than you have actually paid for.
If you regularly overpay then you will build up credit on your account and in time we will reduce your monthly direct debit amount. In the same way, if you often underpay then you will accumulate a debt on your account and we will increase your monthly direct debit amount in order to get you back in credit. If your monthly payments are usually too low to cover the energy you use, we'll write to you letting you know we need to increase your payments so that you don't build up too much debt.
- Monthly variable – With this type of billing you pay for the actual amount of energy you use each month.
For both types of Direct Debit, we'll send you a bill ten days before we collect your Direct Debit payment.
If you're behind on your bills and you pay by Direct Debit, you can still make a one off payment by debit or credit card to catch up. This will be in addition to your normal monthly Direct Debit payment.
- b. Priority Services Register
We want to ensure that all our customers receive the best possible service to meet their needs. If you have special requirements, you can add your details to the Priority Services Register. This is a list of customers who may need additional support.
Customers who qualify for the Priority Services Register include:
- Customers of pensionable age
- Customers with a disability
- Customers who have long term health issues
As well as letting you know about service changes or outages (to ensure you have resources to cover any equipment you may need), we'll provide a meter reading service if you are unable to read your meter yourself, and provide large print or Braille bills where required.
If you'd like to join the Priority Services Register, or find out more, please call customer services on 0800 022 3553 or get in touch.
- c. Cold Weather Payment
Cold Weather Payments are made when the temperature outside is either recorded as, or forecast to be, an average of zero degrees Celsius or below over seven consecutive days. You'll get a payment of £25 for each seven-day period of very cold weather between the 1st of November and the 31st of March.
To qualify, you must get the State Pension or another social security benefit (but not Housing Benefit, Council Tax Reduction, Child Benefit, or Universal Credit). To find out more, or to check your eligibility, visit the government's Cold Weather Payment information pages.
- c. Faulty appliances
If you smell burning or if there is smoke coming from your fuse board, lights, or sockets – or if you or anyone else in your property is at immediate risk - call 999 immediately.
For advice about electrical safety, visit Electrical Safety First.
- c. Helping you to feel safe
We take your safety seriously. If someone comes to your door who says they're from White Rose Energy, here are some things you can do to make sure they are a member of our staff or one of our representatives.
Check their ID
Our representatives always carry identification cards. Don't worry about asking to check their card carefully – genuine representatives of White Rose Energy won't mind at all.
Call us
If you're unsure that someone who's come to your home really is a White Rose Energy representative, call us on 0800 022 3553 before you let them in. We'll check their details.
Join our password scheme
If you want that added bit of extra security why not use our free password scheme? Simply choose a password and then call us on 0800 022 3553 and let us know what it is. We will then make sure that anyone from White Rose Energy that is visiting your home can confirm it to you. Please select a password that is unique enough that no-one would be able to guess it.
- c. How long will it take me to switch?
Switching can take up to about five weeks. This includes a fourteen day cooling off period once you agree a contract with us. This allows you to cancel the switch should you decide to change your mind.
- c. Lost PAYG key or card?
We're always happy to help so if you've lost your payment key or card, call us on 0800 022 3553 Monday to Friday, 8am – 8pm, Saturdays, from 9am – 5pm, so that we can arrange to get a new one sent to you. Please have your account number ready when you call us. There could be a £8.25 charge for this to cover our costs. If we do post a replacement out to you, it can take up to 7 working days to arrive. We will do what we can to ensure you are not without gas or electricity whilst waiting for your replacement.
- c. Our 'service to you' leaflet
- c. Pay-As-You-Go
If you have a problem with your pay-as-you-go meter outside our opening hours, including on Bank Holidays please call 0800 022 3553 and you will be put through to our out of hours team during the hours specified below:
Christmas Day, Boxing Day, and New Year's Day - Our call centre is closed. Pay-As-You-Go customers can be transferred to our out-of-hours support service from 9am until 5pm.
- c. Paying on receipt of bill
With this payment method once you receive your bill you then pay for the energy you've used in that month, but arrange the payment yourself. This can be made via a variety of different methods such as over the phone, in banks by cash, or by cheque, which makes it an alternative for anyone who is uncomfortable with using Direct Debits facilities, or is unable to have them for whatever reason, e.g. their bank account doesn't allow it.
There are many ways to pay once you receive your bill:
- Online or by phone (0800 022 3553).
- At a PayPoint – you can pay by cash, credit or debit card at any PayPoint terminal. You will need your bill to complete this transaction as the PayPoint unit will need to scan the barcode to allocate the payment to your account with White Rose Energy.
- At the Post Office – you can pay by cash or cheque. You will need your bill and payment slip. Cheques should be made payable to Post Office Ltd.
- d. Carbon monoxide
If you are worried that fumes containing carbon monoxide are escaping from a gas appliance, call the 24-hour National Gas emergency hotline on 0800 111 999.
Our advice is to get appliances tested regularly. For protection from carbon monoxide poisoning, make sure that all of your fuel-burning appliances – including stoves, fires, boilers and water heaters – are serviced annually by a qualified and registered engineer. Please use carbon monoxide detectors in your home too.
- d. Credit and debt management leaflet
Coming soon - our 'credit & debt management leaflet' will be available for download.
- d. Festive period opening hours
- Mon 23rd December - 8am til 8pm
- Tues 24th December (Christmas Eve) - 9am til 5pm
- Wed 25th December (Christmas Day) - Closed
- Thurs 26th December (Boxing Day) - Closed
- Fri 27th December - 9am til 5pm
- Sat 28th December - 9am til 5pm
- Sun 29th December - Closed
- Mon 30th December - 8am til 8pm
- Tues 31st December (NYE) - 9am til 5pm
- Wed 1st January (NYD) - Closed
- d. Moving home?
Why not move with us?
If you are moving house, to somewhere else in the Yorkshire and Humber region, we'll still be able to supply your energy if you want us to, and we can provide help and advice to make this a reality if you contact us.
Moving into a house with a PAYG meter?
If you are moving to a house that already has a gas or electricity PAYG meter you will need to give us some information to make sure we can set up your account correctly. You will need to contact us to get your own PAYG card or key. Using a previous occupant's PAYG card or key can mean that any money you pay may be credited to the previous occupant's account.
If you are moving to a property without a PAYG meter then we advise you to talk to our customer service officers who can advise you further.
What information will White Rose Energy need from you?
When you move property we will ask you for the information listed below:
- A meter reading from the property you're leaving. These should be taken on or close to the date that you leave the property;
- An indication of how much debt or credit is on your meter;
- The Meter Serial Number - it's on the front of your meter next to the barcode, and looks something like: X00L12345;
- Your new address and the date you're moving;, and,
- The meter readings from the property you move into. These should be taken on or close to the date that you move into the property.
Where can you find your new meter readings?
To get the readings White Rose Energy need from the PAYG meter in your new house, use the display button on the meter. Press the button and write down what's displayed on the screen and then contact our customer service team on 0800 022 3553 and we'll set up a new account for you.
Once this is completed, we can send a new key or card to you by post or we'll give you a unique reference number (URN) that you can use to pick up your new key/card from a local outlet. This may not be the usual outlet you use to top up your PAYG key or card but please don't be concerned if it isn't.
- d. Other places to go for help
Action on Hearing Loss
The largest charity supporting people who are deaf, have a hearing loss or suffer from tinnitus. Contact them for free information on equipment that could help.
- Website: actiononhearingloss.org.uk
- Phone: 0808 808 0123
- Text phone: 0808 808 9000
- SMS: 0780 000 0360 (standard text message rate applies)
- Email: email@example.com
Age UK
Advice for older people on money, care, health, housing and more.
- Website: ageuk.org.uk
- Phone: 0800 169 6565
Citizens Advice (CAB)
It's easy to get free, independent advice so that you "Know your rights" as an energy consumer. You might want to get a better deal, find out how to make a complaint, get advice about the quality of your electricity or gas supply, or ask for help if you're struggling to pay your bills.
- Website: citizensadvice.org.uk/energy
- Phone: 08454 04 05 06
Disability Rights UK
Promoting independent living for disabled people as well as giving support to carers.
- Website: disabilityrightsuk.org
The Royal National Institute of Blind people (RNIB)
RNIB offers information, support and advice to people with sight loss.
- Website: rnib.org.uk
- Phone: 0303 123 9999
Royal Voluntary Service
The Royal Voluntary Service exists to help older people stay active, independent and able to be a part of their community by providing practical and emotional help when it's needed.
- Website: royalvoluntaryservice.org.uk
- Phone: 0845 600 5885
Scope UK
Working to make the world a better place for disabled people and their families.
- Website: scope.org.uk
- Phone: 0808 800 3333
The national charity that supports and campaigns for children and adults who are deafblind.
- Website: sense.org.uk
- Phone: 0300 330 9256
- Minicom: 0300 330 9256
- Email: firstname.lastname@example.com
- d. Prepayment / Pay-As-You-Go meters
Prepayment, or Pay-As-You-Go (PAYG) meters allow you to pay for your energy usage upfront. They are ideal for certain situations such as for landlords who rent a house out.
A PAYG meter allows you to pay for your gas or electricity before you use it, and helps to manage the cost of your energy supply and avoid high bills. With PAYG, a sum of money is loaded on to a card or key and can then be used on a PAYG basis. When your key or card runs out, you will have to visit a top up outlet to get it recharged. The process is similar to the PAYG arrangement for a mobile phone.
How can a PAYG meter help you?
A PAYG meter allows you to pay for your energy as you use and need it. Usage of gas and electricity varies over the year, peaking during the winter months when a typical gas customer can get through about half their total annual energy use.
One way to manage this peak is to regularly top up your meter throughout the year, storing credit during the warmer months to help you through the more expensive winter period.
Paying for your gas and electricity
If your meter runs out of credit you will not be able to access gas and electricity at your property so it is recommended that you top up regularly, it's quick and easy to do. If you have a traditional PAYG meter you can top up anywhere you see the purple and yellow PayPoint sign, at any Payzone outlet, or at the Post Office. People with smart PAYG meters can also top-up by text, by phone, or online.
If you, or someone you care for, are finding it difficult to pay your energy bill, we can help you. We'll take into account your circumstances so you'll need to tell us about your situation. Our Customer Service officers will listen and advise you on the payment options available.
At White Rose Energy you can call our customer service team on 0800 022 3553 and discuss our PAYG tariff with them.
Moving Home
If you are moving house, we'll still be able to supply your energy and can provide help and advice on continuing your energy supply.
Moving into a house with a Prepayment/Pay-As-You-Go meter
If you are moving to a house that already has a gas or electricity PAYG meter, you will need to give us some information to make sure we can set up your account correctly. The information we will ask you to supply is listed below:
- A meter reading from the house you're leaving (if your supply was with White Rose Energy)
- Your new address and the date you're moving
- The meter readings from the house you move in to
To get the readings we need from the PAYG meter in your new house, use the display button on the meter. Write down what's displayed on the screen and then contact our customer service team on 0800 022 3553 and we'll set up a new account for you. Once your account has been set up, we will send you a key/card so you can top up your meter.
- d. Will I be without energy supply when I switch?
We can assure you that that there will be absolutely no disruption to your supply.
- d. Winter Fuel Payment
You could get between £100 and £300 tax-free to help pay your heating bills if you were born on or before 5 July 1952. Winter Fuel Payments are made automatically between November and December if you get the State Pension or another social security benefit (but not Housing Benefit, Council Tax Reduction, Child Benefit or Universal Credit).
- e. Citizens Advice 'know your rights' leaflet
- e. Fuel Direct
If you're on certain benefits, you can arrange to pay your fuel arrears direct from your benefits if you're having difficulties. This is called 'third party deductions'.
To qualify you must be on one or more of the following benefits:
- Income-based Jobseeker's Allowance
- Income-related Employment and Support Allowance
- Income Support
- Pension Credit
Deductions are made each time your benefits are paid. £3.65 will be deducted from each benefit to pay off the debt you owe, plus an extra amount to cover your bills in the future.
Fuel direct is often cheaper and more convenient than a PAYG meter - and you won't run out of gas or electricity.
The amount is decided by Jobcentre Plus or your pension centre, but if it's going to be more than 25% of your benefits, you'll be asked to agree to the deduction.
If it's less than 25% of your benefits, the deduction can be made without you agreeing to it. You'll be told what the deductions are going to be, and if they're going to change.
- e. How often will I get a bill?
You will receive a bill or statement from us monthly so you know how much you are spending on your energy. We are different from other energy suppliers who bill quarterly as we want to be completely transparent to our customers about how much they are spending on energy. Quarterly billing could put a big strain on the finances of customers and this is something we're keen to avoid. Using monthly billing is beneficial because it means that large bills will not accumulate over long periods. Monthly billing helps customers to budget much more effectively for their energy costs.
- e. Prepayment / Pay-As-You-Go meters
If you're off supply and you've topped up but your supply isn't coming back on, check the balance on your meter – you might not have added enough credit to get your supply going.
If you've lost your PAYG key or card, please call 0800 022 3553 during our opening hours so that we can arrange a new one for you. There could be a £8.25 charge for this to cover our costs.
If you have an emergency with your meter, you can contact us at the following times:
7.00am to 7.00pm from Monday to Friday
9.00am to 5.00pm on Saturdays, Sundays, and Bank Holidays
For an electricity emergency, we will send an engineer out to you within three hours on a weekday and within four hours on Saturdays, Sundays, and Bank Holidays. If you contact us outside of these hours, we will handle your query from the start of the next day.
8.00am to 8.00pm from Monday to Friday
9.00am to 5.00pm on Saturdays, Sundays, and Bank Holidays
For a gas emergency, we will send an engineer out to you within four hours. If you contact us outside of these hours, we will handle your query from the start of the next day.
If you have an issue that doesn't relate to your meter, you will need to call your network company, who will be available 24/7.
- e. Problems paying for your gas and electricity?
We understand that there may be periods in your life where it might be difficult to keep up with your energy payments. If you, or someone you care for, are finding it difficult to pay for energy, we will try to help you. We'll take into account your circumstances so you'll need to tell us about your situation. Any information you do give us will be treated in the strictest of confidence. Our customer service officers will listen and advise you on the payment options available.
Please get in touch as early as possible when you face any financial difficulties so we can do something to help before it becomes more of a problem. You can call our team free on 0800 022 3553 Monday to Friday, 8am until 8pm, or Saturdays between 9am and 5pm.
PAYG meters and debt
If you've had a PAYG meter installed to help you to repay a debt, it will be collected from the credit you put onto your meter. If you check the displays on your meter regularly you'll see the debt amount reducing as you add credit. Once you've paid the debt in full your meter will automatically stop collecting payments from the credit you add when you top-up.
Having trouble paying your bills?
There are also independent organisations that can support you if you're having trouble paying your bills. For further information check out our Q&A section for 'Help and Independent Support'.
- e. What services do you provide for customers with special requirements?
We want to ensure that all our customers receive the best possible service to meet their needs. If you have special requirements, you can add your details to the Priority Services Register. This is a list of customers who may need additional support.
Customers who qualify for the Priority Services Register include:
- Customers of pensionable age;
- Customers with a disability; and,
- Customers who have long term health issues.
As well as letting you know about service changes or outages (to ensure you have resources to cover any equipment you may need), we'll provide a meter reading service if you are unable to read your meter yourself, and provide large print or Braille bills where required.
If you'd like to join the Priority Services Register, or find out more, please call our customer services on 0800 022 3553 or get in touch.
- f. Emergency credit
What is emergency credit?
Emergency credit is mainly for traditional PAYG customers to help them during those times when they can't get to a Post Office, PayPoint or Payzone outlet. For example, if your meter runs out in the night or you're snowed in and can't get out of your home for a while. For smart PAYG customers, emergency credit shouldn't be needed as much as they can top-up by phone, text, or online.
How does it work?
If you are not able to get to a top-up retailer, you can access £5 of emergency credit on your utilities, which will be deducted from your credit when you next top-up. After you've used the emergency credit you'll have to pay it back, including any outstanding debt and standing charges that have built up while you've been using the emergency supply. Whilst in emergency credit the standing charge will not be applied but please be aware that this will be calculated and deducted from your credit balance when you do finally top-up your meter.
When should you use emergency credit?
It is important to be aware that you should only use the emergency credit in a genuine 'emergency'. Examples of this include becoming snowed in, if your credit runs out in the middle of the night, you are ill, or if you unexpectedly become housebound or generally are unable to leave your home to top-up.
Please note that if you are a smart PAYG customer and you can stay out of your emergency credit facility for a continuous 3 month period, you will be eligible to have your smart meter switched into credit mode, which will give you access to cheaper deals on your energy bills. We will contact you automatically to offer you this service if you satisfy the criteria.
How can you access your emergency credit?
When you want to use your emergency credit, insert your key or card into the meter. You'll then be offered the emergency credit. Follow the instructions on the screen to accept the emergency credit. To return to normal use, you'll need to charge your card and put the credit back on your meter.
When topping up try to make sure you put enough money on your key or card to pay back any emergency credit and weekly collection you might owe, with enough leftover to still give you the energy you need.
How will you pay your emergency credit back?
Step 1 - The PAYG meter automatically checks if you have a weekly collection to reduce your debt (you'll have already agreed this with us if you have). If you do and your weekly payment is due, it will take this first from your top-up. If you are paying us back through your meter, you'll need to stick to the payment schedule we have agreed with you. If you do not, we can ask you to pay us the full amount straight away, or we can ask you to pay us back faster, or in a different way. Either way, we will let you know before we make any changes.
If you don't have this agreement, this step will be skipped.
Step 2 – Your PAYG meter then assesses if you've used any emergency credit or if you owe anything for a standing charge. Your standing charge isn't collected when you use your emergency credit, so you need to pay it back when you next top up.
Gas and Electricity Emergencies
Information on how to deal with gas or electricity emergencies can be found in the 'Emergencies' section under the Help and Advice library on our website.
- f. How do I make sure that I pay the right amount?
Always submit your meter readings so we can make the statement we send you accurate. When you log into your account, it's quick and easy to provide us with meter reads so you only pay for what you use. Do this regularly to ensure you always pay the right amount for your energy use. To do this login to your online account or give us a call for free on 0800 022 3553.
- f. PayPoint outlets
PAYG meter run out of credit? Need to recharge your card? Need to find your nearest PayPoint?
Call PayPoint on 0845 760 0633 or visit www.paypoint.co.uk
- f. Smart meter guidance booklet
- f. What will happen to the debt I have with my current supplier?
If you have a bill that's been outstanding for more than 28 days, your current supplier could object to you leaving them. This may prevent you joining us White Rose Energy (or any other supplier) until the debt is cleared.
- g. Do you offer customers the Warm Home Discount?
Yes, White Rose Energy are part of the Warm Home Discount Scheme for the Core Group. This scheme is only mandatory for energy suppliers to offer once they reach a customer base of 250,000.
As it is our mission to eradicate fuel poverty, we have opted into the scheme voluntarily before reaching the 250,000 threshold.
- g. Independent support
These organisations can support you if you're having trouble paying your bills:
- Home Heat Helpline provides free advice to people worried about being able to pay their energy bills. Call Monday to Friday from 9am to 5.30pm on freephone 0800 33 66 99.
- National Debtline is a free service offering debt advice. Call Monday to Friday from 8am to 6pm, or Saturday from 9.30am to 1pm on freephone 0808 808 4000.
- Citizens Advice aims to provide advice people need for the problems they face. For England call 08444 111 444..
- Money Advice Trust a charity that helps people to tackle debts and manage their money wisely.
- StepChange is a charity offering free advice to help people overcome their debt problems. Call freephone 0800 138 1111.
- g. Pay-as-you-go guidance booklet
- g. What if my meter read is incorrect?
If you pay by fixed Direct Debit or are on a weekly or fortnightly payment scheme, we'll send you a statement for information only. If you think your meter reading is incorrect, you can supply your own meter reading either by:
- Logging into your account and recording your meter reading online;
- Calling us on 0800 022 3553; or,
- Promptly returning your own meter reading to the address shown on your bill.
If you think your meter is not working properly, please contact us immediately.
If you move house, let us know on 0800 022 3553 so that we can obtain a final meter reading and discuss the possibility of continuing to supply your energy at your new address.
Pay-As-You-Go meters
If you have a PAYG meter we may not need to read it regularly as we receive updated meter readings when you top up your gas or electricity
- h. How will I be charged for my energy supply?
Your meter records show how much gas or electricity you use. We will read all credit meters on a regular basis to make sure that your bill or statement is in line with your actual energy consumption. If we cannot read your meter, we may estimate your energy consumption, in which case we print the word 'estimate' along with the date the figure quoted was estimated after the meter reading on your bill. If you give us a meter reading we will take all reasonable steps to reflect this in your next bill or statement. However, if we do not think your meter reading is reasonable and accurate, we will contact you to ask for a new meter reading. If you pay monthly by cash or debit/credit card, you'll receive a bill requesting payment as quickly as possible.
Our prices for your energy are set out in your tariff. You will get a copy of your tariff in your welcome pack. If you are on a fixed price tariff, your welcome pack will tell you when the fixed price term ends. If you are on a variable tariff, your tariff can go up or down. If we change the tariff, we will contact you in advance. This information will also be included on every bill or statement that we send to you.
Our tariffs are made up of the following charges:
- a 'standing charge' - which is a fixed daily amount, and
- a 'unit rate' - an amount per unit of gas or electricity you use. The rate may depend on the time of use.
- h. Treating customers fairly
- i. Guaranteed standards of performance leaflet
- i. How will my energy costs be calculated?
On every electrical device the power is measured in watts, for example a 1,200W kettle. To calculate the number of kilowatt-hours (kWh) used over 12 months, the power rating of a piece of equipment is multiplied by the amount of operating hours per day and then by the number of days per year. The total is then divided by 1,000. Any bill will charge you for the amount of kilowatt-hours used within a specific period of time. The number of kilowatt-hours used is multiplied by your price per kilowatt-hour (or 'unit rate'), and this figure represents the costs of consuming the energy you use around your home.
Your total energy costs also include a standing charge. This is a daily fixed amount that you will see on your gas and electricity bills. Standing charges help to cover fixed costs, such as those relating to the distribution of gas/electricity to your home through the national and regional networks and other costs, such as metering services. A standing charge is applied even if no gas or electricity is used and it accumulates on a daily basis.
- j. Terms & conditions
- j. When will my Direct Debit payments be re-assessed?
Monthly fixed Direct Debit payments are re-assessed every six months. Your statement may be adjusted each time a re-assessment is made, in order to better reflect your usage.
- k. How can I change my bank details?
Call us free on 0800 022 3553 to update your details.
- l. Getting help to pay your bill
If you - or someone you care for - are finding it difficult to pay your energy bill, please contact us as soon as you can to tell us about the situation. We will listen and advise you on the available payment options to find one that suits you best.
The options open to you are to:
- Set up an arrangement to pay back an agreed amount each week, fortnightly, or each month, to help you repay what you owe in manageable amounts;
- Have a Pay-As-You-Go meter installed; or
- Pay directly from your benefits using the 'Fuel Direct' scheme.
What could happen if you don't contact us or you don't pay?
- If we don't hear from you we will have to take further action (although this is the last thing we want). This could include:
- Contacting you using the details you have given us;
- Passing your account on to a debt collection agency; or,
- Getting a warrant so we can gain entry to your home and fit a Pay-As-You-Go meter where it is safe to do so.
- m. What happens if I don't contact or pay you?
Taking further action is the last thing we want to do, so please contact us as soon as you can. If we don't hear from you we will:
- Contact you using the details you have provided
- Pass your account to a debt collection agency
- Obtain a warrant to gain entry to your home to fit a Pay-As-You-Go meter where it is safe to do so
In the event that you don't pay and we are unable to install a Pay-As-You-Go meter, we can disconnect your supply. We will not disconnect during the months of October to March if the house occupant is of pensionable age and lives i) alone, or ii) with other people that are all of pensionable age or under the age of 18.
We will take all reasonable steps not to disconnect during the months of October to March if one of the house occupants is disabled, chronically sick or is of pensionable age.
If you do experience any difficulties, call one of our Customer Services Officers on 0800 030 4567 as soon as possible. We are open 8am to 8pm Monday to Friday, and 8am to 5pm on Saturday.


text:
Last week, EXANTE's Communication Director Patrick O'Brien met with Minister of Foreign Affairs of the Cypriot Republic, Ioannis Kasoulides, and Cypriot Finance Minister, Harris Georgiades, at The Presidential Palace in Cyprus to discuss the strong ties between Malta and Cyprus as its nation heralds a new economic dawn.
Like Malta, Cyprus relies heavily on the financial services sector. Just four years after a 10 billion euro bailout the country is back in business, with expectations that its economy is to grow between 2.5 percent and 3 percent this year with renewed confidence in the banking sector helping further this growth.
Both Ministers said authorities are confident the economy is on an upward trajectory despite risks, adding it's in the hands of Cypriots to avoid past mistakes that brought Cyprus to the brink of financial ruin.
Noting that the economy in 2018 will outperform the targets, Georgiades said however that «one needs to be more cautious in the medium term», due to downside risks. He noted that high public debt leaves little room to the government to proceed with more growth-friendly actions, such as a tax reforms.
The Finance Minister pointed out that economic recovery in Cyprus took place on the backdrop of a favourable external environment such as high tourist sector performance due to regional volatility and an accommodating monetary policy by the ECB, while he described a possible solution to the Cyprus problem as a «step into the unknown». This March delegations from Cyprus will visit Malta to meet with their Maltese counterparts to discuss the current political climate in the EU.
For more details on the visit, please vitis Finance Malta.

subset: commoncrawl


text:
Citigroup may have some credit worries in the near-term, but profitability is not a concern on any long-term basis, Vikram Pandit, CEO of Citigroup, told CNBC.
"We have a 12:1 leverage ratio and we have a $200 billion of liquidity on our balance sheet and $36 billion of reserves on our balance sheet and we really have worked very hard to put our capital position in very good order," Pandit said in an interview at the World Economic Forum in Davos, Switzerland on Friday. "So from here on in, we're completely concerned with making sure that we're profitable as a bank."
Citi shares have been under pressure since the government's announcement last year that they would be taking a 36 percent equity stake in the company by converting $25 billion in emergency aid into common shares. The stake has since been reduced to 27 percent.
"When we did our equity offering to repay TARP, the government said they want to be out of the stock sometime over the next year or so, so they're inclined to sell the stock over time and we're going to help them as much as we can," he said. "We have the same goals as the government in this regard."
Last week, President Barack Obama called for increased limitations on the size and capacity of banks and other financial institutions in order to limit excessive risk taking and protect taxpayers.
Pandit said Citi is "quite aligned" with the principals that Obama has set out.
"I've looked at the proposals quite carefully and we are quite aligned with the principals that he's set out and we think it's generally the right direction," he said. "That shouldn't be surprise, given what we've been doing in Citi over the last 3 years—we solved businesses proprietary trading business, we're selling some of our hedge fund, our private equity funds—we're 20 percent smaller in size."
"We will continue to commit capital on clients' behalves, continue to make markets, continue to do client facilitation and continue to provide credit—none of those things change," he added.
Pandit went on to say that he's seeing US companies doing more exporting and that he saw more credit flowing in emerging markets.


text:
Twitter Adds 'Suggestions For You' Tool To Help You Find Cool People To Follow (And Fails Miserably)
To Twitter's credit, they keep trying stuff like this. Unfortunately, despite their best intentions, it never really works out how they intended.
Head over to the Find People section on Twitter.com, and click on Suggestions For You. Here's the word from the official blog.
With more than a hundred million users on Twitter, there are sure to be at least dozens of accounts out there that will reflect your interests. The trouble is finding all of them. Today we're beginning to roll out a simple, but powerful new feature to help address that — "Suggestions for You". The algorithms in this feature, built by our user relevance team, suggest people you don't currently follow that you may find interesting. The suggestions are based on several factors, including people you follow and the people they follow. You'll see these suggestions on Twitter.com and the Find People section. If you like a suggestion, click "follow"; if you don't, click "hide," and we'll try not to suggest that user again.
I tried this, of course, and was presented with the usual suspects – about half a dozen people I'd long since unfollowed, one who had blocked me, several more I have absolutely zero interest in and – ahem – Fearne Cotton. To be fair, they did identify a work colleague I wasn't following, so well done there.
Perhaps you'll fair better than I did. However, I'm going to hazard a guess that – much like the 'people you might know' suggestions on Facebook (I very, very, very rarely do) – no matter how smart your people are, their friend-finding algorithms are never quite smart enough.
Relationships can't, and let's be honest here, never should be identifiable by moving some numbers around a piece of paper. It just doesn't work like that. And I suspect that's something we should be really grateful about.
PS. You'll also find a 'who to follow' addition in the top right-hand corner of your Twitter.com homepage. Click 'view all' to go straight to your Suggestions For You tab.


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ISLAMABAD, Pakistan — Jamsheed Marker, one of Pakistan's most distinguished diplomats and a figure in the negotiations that led to the Soviet military withdrawal from Afghanistan and the resolution of the conflict in East Timor, died on June 21 at his home in Karachi. He was 95.
His daughter, Niloufer Reifler, confirmed his death.
Over a 42-year diplomatic career, Mr. Marker served as ambassador continuously in 10 posts, including in the United States from 1986 to 1989 and at the United Nations from 1990 to 1994. He earned a wide reputation as a suave and skilled envoy.
Mr. Marker had a close working relationship with the Reagan administration and brought the United States and Pakistan, which have had complicated relations, closer. American officials have acknowledged his role in the negotiations that led to the withdrawal of Soviet troops from Pakistan's neighbor, Afghanistan, in 1989, 10 years after they invaded.
Mr. Marker, in his 2010 memoir "Quiet Diplomacy," described contacts with official and unofficial representatives from both the United States and the Soviet Union, where he had also been ambassador. Pakistan was playing a key role in the negotiations.
He also worked closely with the Pakistani military dictator Gen. Zia ul-Haq as the general developed the country's clandestine nuclear weapons program.
In 1999, he was appointed United Nation's Special Envoy to East Timor, a former Portuguese colony that successfully fought for independence from Indonesia, achieving it in 2002 after a war in which more than 100,000 civilians were reported killed. He chronicled his experiences in his 2003 book "East Timor: A Memoir of the Negotiations for Independence."
Mr. Marker also served as ambassador in France, the Soviet Union, Canada, Japan, West Germany and East Germany — where he opened the Pakistani Embassy. Despite being a non-Muslim in conservative Muslim Pakistan, he was broadly respected at home and had close relationships with several leaders of the country.
Jamsheed Kekobad Ardeshir Marker was born in Hyderabad, India, on Nov. 24, 1922, into a distinguished Parsee, or Zoroastrian, family. His father was Kekobad Ardeshir Marker, who ran the family pharmaceutical business, and his mother was Meherbano (Pestonji) Marker, a homemaker.
He attended the elite Doon boarding school in Dehradun, India, and Forman Christian College in Lahore, Pakistan.
He married Diana Dinshaw, who died in 1979. Besides his daughter, from his first marriage, he is survived by his wife, Arnaz (Minwalla) Marker; and his brother, Minoo.
During World War II Mr. Marker was an officer in the Royal Indian Naval Volunteer Reserve, commanding a minesweeper.
He worked in another family business, shipping, after the war ended and during the 1950s became famous for his radio commentary on cricket, one of the country's most popular sports. He started his diplomatic career in April 1965, when he was appointed Pakistan's high commissioner to Ghana.
Some critics say Mr. Marker was more at ease with the military rulers of the country than its civilian leaders. In his book "Cover Point" (2016), Mr. Marker remembered Gen. Ayub Khan, Pakistan's first military ruler, as a leader who "did give us security, law and order, good governance and economic prosperity."
He had little praise for civilian prime ministers like Benazir Bhutto and Nawaz Sharif, whom he regarded as financially corrupt, and he was scathing about Zulfikar Ali Bhutto, the former prime minister and father of Ms. Bhutto, blaming him for most of his country's ailments.
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text:
How to Remove a Stomp Ceiling
Stomped texture resembles numerous raised starbursts or swirls that cover the ceiling. The texture is created by dipping a circular stomping brush or small, round broom into thinned drywall joint compound and tapping the bristles against the ceiling. Twisting the stomping broom creates swirls. Unlike common popcorn ceilings, which are relatively simple to remove by scraping, stomped ceilings require sanding, and lots of it. Soaking a stomped ceiling is ineffective on painted texture, and the water can ruin the drywall under unpainted texture.
Open the windows, and turn off the central heat and air system, if your house uses one. Place fans in the windows, if possible. Sanding creates a lot of fine dust, which can quickly clog the filter of a running heat and air unit. Fans help pull the dust outside.
Apply painter's tape on the walls around the perimeter of the ceiling, and remove as much furniture from the room as possible.
Tape plastic sheeting over the walls directly under the first row of painter's tape, and cover the floor with dropcloths. If the room doesn't have a door that you can close, tape plastic sheeting across the doorway to help contain the dust in one room.
Fasten drywall sanding screen to the head of a pole sander, which is a long-handled tool with a flat head that is used to sand drywall.
Put on a bandana, paper mask or respirator-style mask over your mouth and nose while sanding to reduce fine-particle inhalation. Protective eyewear is also wise.
Sand the ceiling in long passes, knocking down as much of the texture as you can.
Stop to vacuum up sanding dust with a utility vacuum cleaner periodically to help prevent tracking it through the house.
Peel off the top row of painter's tape once sanding is complete, then remove the plastic sheeting and let it fall. Pull in the dropcloths from the perimeter of the room and fold the edges over toward the center of the room to help contain the dust.
Things Needed
- Fans
- Painter's tape
- Plastic sheeting
- Dropcloths
- Drywall sanding screen
- Pole sander
- Utility vacuum cleaner
- Bandana, paper mask or respirator mask
- Eye protection
- After sanding, you may need to change the filter on your heat and air unit once or twice within the next couple days. Check it often to be sure it isn't clogged. Barriers such as closing the door or covering the doorway reduce the amount of dust throughout the house, but practically nothing can eliminate it.
- If you can't remove all of the texture or if the underlying ceiling is not as smooth as you imagined, apply a skim coat of drywall joint compound on the whole ceiling with a wide-blade drywall finishing knife. Sand the skim-coated ceiling lightly after the joint compound dries, if necessary.
- Sanding off ceiling texture is slow, taxing work. If possible, trade off sanding duties with a helper.
Photo Credits
- Jupiterimages/Photos.com/Getty Images


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This book is currently being revised.
This book will reveal to you many high spiritual mysteries and teach you how to vibrate the Naam, or sacred sound current. You will also learn how Master yogis and Kabbalists use their hands, along with the mantric science, to connect with the heavens for healing and happiness. Practicing the science of Naam will strengthen the vibratory frequency within you, opening your heart and activating the soul. The awakening of this spiritual faculty is the mystery of regeneration, of the vital union between God and man. This process of developing the inner faculty that allows one to perceive God is your life's work. When the process is complete, the metaphysical and incorruptible principle rules over the terrestrial; one begins to live, not in accordance with the principle of self-interest, but in accordance with that of the Spirit, Truth and Love, for which one becomes a living temple.
Please note that this book is currently being reprinted and will be shipped to you by mid-April, 2018.
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Marine Legal Protection
This is a separate insurance which runs in conjunction with a Nautical Insurance boat policy but is provided by an alternative Insurer. The provider is DAS Legal Expenses Insurance Limited. The Policy wording is only available by email.
Frequently Asked Questions
What is DAS Marine Legal Protection cover for?
Marine legal protection insurance gives you access to marine law experts for practical and financial support to help protect your legal rights. It is an additional cover for your uninsured losses. An uninsured loss is a loss that is not covered under your hull policy.
What do you mean?
As a boat owner you have certain rights and responsibilities regarding the ownership and use of your vessel. If your rights and responsibilities are disputed, marine legal protection is designed to provide practical and financial support for your defence, but you must have a reasonable prospect of achieving a successful defence to receive this support.
Can you give me an example?
You are planning a 14 day family holiday away on your boat in France. You have booked several marina berths in advance, a couple of nights in a hotel and a day at a water park. Two days before setting off you stock the boat with all you will need including food for the first weekend. The next day you receive a call from your moorings operator to tell you that another vessel whilst manoeuvring has collided with yours causing considerable damage. The other boat owner has let his insurance lapse. Repairs to your boat must be undertaken before she is seaworthy (fit for purpose) again. You can't consider a claim under the policy of the other boat owner as he has no insurance, but you can claim for the damage to your boat under your own policy. Unfortunately, works cannot be undertaken immediately; this may be because the approved repairer already has other commitments or perhaps parts may take a few weeks to be delivered. Either way works will take 7-10 days to complete once started and so you have no choice but to cancel your holiday.
I don't understand why I might need DAS Marine Legal Protection for this?
1) Your boat insurance does not provide cover for consumables or loss of use of the vessel so you have to cover the cost of the provisions on board and your holiday expenses. Because you have had to cancel your holiday at such a late stage you are unlikely to be entitled to a refund against any of your advance bookings. In short, this incident which was not your fault has caused you a lot of expense that you cannot claim for under your boat insurance.
These are examples of what could be your uninsured losses:
- The policy excess of £200 to claim for the damage to your boat
- 6 weeks loss of use of your boat whilst the vessel has been awaiting repair or undergoing repairs
- Out of pocket expenses involved in obtaining estimates for repair and the like
- Your usual mooring fees that you have still had to pay whilst the vessel has been ashore
- Loss of family holiday including pre-booked marinas, hotels, etc. that are not refundable
(Accident Loss Recovery) These uninsured losses would be considered under marine legal protection.
Could there also be other issues?
Whilst your boat has been away from its usual mooring, the mooring operator has taken the opportunity to rent it out to someone else. When your boat is ready to be returned to its usual mooring there is no space and the mooring operator offers you an alternative that is not acceptable to you. Your agreement with the mooring operator is between you both and does not involve your boat insurer. However, marine legal protection also provided assistance for (Contract Disputes) providing the amount disputed exceeds £100.
2) Whilst you were on board your boat carrying out maintenance below deck your boat is hit hard by the boat in the next berth attempting to moor up. The unexpected thump from the third party boat caused you to fall and injure yourself and throw gloss paint over yourself and or the boats interior?
Accident Loss Recovery means you can claim for paint damage to personal possessions that are not covered under your boat policy such as the wrist watch that you were wearing or the fixtures that are now sprayed with yellow paint. You can also claim back your uninsured losses related to Personal Injury. As self-employed you may not be able to work whilst a broken arm heals and you can claim for loss of earnings.
Legal Defence
Prior to the incident as a part of your general maintenance work on board you had several tubs of dirty engine oil, half empty paint tins and a bucket of oily rags on deck ready for disposal. On impact the tubs, tins and rags slip off into the water. You are unaware as you are concerned with the damage to your boat. However, you are prosecuted by the Environment Agency for pollution and endangering marine life. Marine Legal Protection is there to assist and contribute to the legal costs involved in your defence.
So, what's the difference between this and the legal cover in my boat policy?
Nautical boat policies include cover under section B for your legal liabilities. This means if the accident or incident was your fault because you have caused damage to someone else's property or caused injury to another person, that person can claim against you for the costs of rectifying the damage to property or compensation for injury and other costs such as loss of use of their boat, and claim back legal costs associated with claiming from you. If your vessel sinks you are covered for the costs of removal of wreck and salvage unless this has been specifically excluded by our underwriters. Section B will also cover the costs of defending any claim bought against you by a third party. As standard, Nautical Insurance policies include up to £5 million.
Examples of your legal liabilities:
a) The owner of the boat is responsible for the welfare and safety of his guests or passengers on board. He should keep the boat in a seaworthy condition (fit for purpose) and operate the vessel correctly and in line with Maritime Laws. Where this is not the case the passenger can hold you liable and claim compensation from the owners boat policy under Section B Legal Liabilities for damage to personal possessions or personal injury or death whilst on board.
a) The owner of the boat is responsible for the welfare and safety of his guests or passengers on board. He should keep the boat in a seaworthy condition (fit for purpose) and operate the vessel correctly and in line with Maritime Laws. Where this is not the case the passenger can hold you liable and claim compensation from the owners boat policy under Section B Legal Liabilities for damage to personal possessions or personal injury or death whilst on board.
b) Whilst out on the water you and your boat are involved in a collision with another boat owned by Mr Smith (third party). You receive a letter from Mr Smith holding you liable for the incident and claiming the costs of repairs to his boat from you. You have also written a similar letter to Mr Smith holding him liable for the damage to your boat and asking him to pay for the cost of repairs. Both parties stand firm in their belief as to who is responsible and in order to resolve the issue of liability the case ends up in court. The Legal Liabilities section of your Nautical Insurance boat policy provides cover to meet your legal costs incurred in contesting liability or claiming against the third party (Mr Smith).
What is meant in the DAS policy wording as 'countries covered'? Is this the registration of the vessel, the cruising area, where the vessel is kept or where the customer lives?
'Countries covered' refers to the cruising area only.
Is the DAS Marine Legal Protection valid if I'm outside of the cruising range shown on my insurance certificate?
Yes, but only if you are within countries covered as listed on page 6 of the MLP policy wording. This is an example of uninsured losses. You boat insurance will normally only cover your legal liabilities whilst in the cruising area defined specifically within your insurance certificate, but Marine Legal Protection will consider claims for Accident Loss Recovery or Personal Injury occurring in the countries covered as listed on page 6 of the policy wording and also for those specifically named in respect of claims relating to your Legal Defence or a Contract Dispute.
How do I make a claim on DAS Marine Legal Protection?
Call the number in the policy wording and quote them your policy number that we have written on the back page. You will be asked for some information and a member of the DAS team will refer the details to an appropriately qualified solicitor for opinion on whether there is a reasonable prospect of successfully pursuing or defending the case. A reasonable prospect is considered to be at least 51% chance of a favourable outcome for you. Please do not delay in notifying DAS as a late notification may adversely affect DAS' chances of the reasonable prospects of a claim.
Marine Assistance
This is only applicable for boats cruising within Coastal Waters of the United Kingdom.
Tax Advice Line
Only available 9am-5pm, Monday – Friday and excludes normal UK Bank Holidays.
Euro Law Legal Advice
DAS provide a confidential legal advice line on any personal legal issue. Advice concerning the law in England and Wales is available 24 hours a day, 7 days a week. A legal advice service for European countries law is available 9am – 5pm, Monday- Friday but excludes UK Bank Holidays.


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Geoff Johns and Doug Mahnke's Green Lantern deserves a lot of complimentary adjectives, but I think "surprising" is probably right there at the top. Like many comic readers surely jaded by overhyped advertising ploys, I was positive that longtime villain Sinestro's championed role as lead character in this book would be undone in a couple issues, or at least by the end of the first story arc. But here in "Sinestro" part 5 the first arc wraps up fairly cleanly, and the book is pretty unambiguous about the fact that going forward Sinestro will continue to be our main character, at least for awhile.
Now, there's no way that Hal Jordan (the guy I'm guessing most readers probably want to see starring in this title) is gone from the book completely. If nothing else, a nice dangling plot thread from this first arc referenced in a conversation between Hal and Sinestro ("What'd [the battery] do to me?" "Nothing… harmful. We'll deal with that later") lets us know that writer Johns isn't done with him yet. Still, with one arc down the surprising status quo that launched this series hasn't been undone. In fact, this first arc made some pretty sweeping changes to the mythology of the Green Lantern universe, especially in the way of Sinestro taking steps to eliminate his rogue Yellow Lantern corps, as in this issue our two heroes wipe out their base of operations on Korugar. I'm happy to see such forward progress from this book; when you're dealing with a major property like Green Lantern, I imagine it's tempting to keep things at a baseline of recognizability most of the time (that's why Bruce went back to being Batman, right?), but this book seems to have loftier aspirations.
That wouldn't work if Sinestro wasn't a main character worth following. Fortunately, that's not the case at all. In fact, in these preceding five issues I'd say Johns has made Sinestro a more compelling character than Hal Jordan by a longshot. Hal's brash, his life's in shambles and he's a bit whiny. Sinestro, on the other hand, oozes confidence. More than once in this first arc we've seen his plans supposedly foiled, only to find out that the "setback" has played into his larger schemes. It's a lot of fun to watch a character like that; seemingly nothing's outside the scope of his intellect. He's also incredibly powerful, and he pushes the limits of his power in each new issue. We've seen him do things with a Green Lantern ring that haven't really been explored in 70-some years of the character being around. I hope that willingness to push a GL's power set continues, because it's already one of the most interesting in comics given its potential. I have a feeling it will; Johns typically excels at building the minutiae of a superhero's world.
If I'm being honest, though, the main reason I picked up this book was for the art. Doug Mahnke's one of my all-time favorite superhero artists, and here he doesn't disappoint. His work here does seem like it has more of a sheen to it, and I'm not sure why (I believe he's with his usual inking team) — perhaps he's just adapting his more grotesque style to the sci-fi/action demands of Green Lantern. But still, it's excellent. Characters' faces are full of life-like detail, action sequences pop. It was a ton of fun seeing Mahnke's different takes on the various alien life-forms that comprised the Sinestro Corps, but sadly they may not be around much longer to gawk at.
Though there are lots of reasons to keep reading Green Lantern after this first arc, I think the best is this: there's no easy guessing where this series is going. The next issue tease promises "a day in the life of Sinestro." Are we going to check up on him as he performs the more mundane, day-to-day tasks of a Green Lantern? Will he set off into the galaxy to track down the rest of his errant Corps? How will Hal Jordan, who's now back on Earth with a girlfriend, factor in to all this? And what are the Guardians up to? Superhero comics are sometimes referred to as "soap opera for boys" with vitriol, but I think this book is one that capitalizes on at least one aspect of that comparison in a positive way — its shaky status quo keeps us guessing, and it keeps us invested.
tags: doug mahnke, geoff johns, green lantern
My Best of 2012 Playlist by Eric Garneau
After being inspired by some friends, for the past few years I've been really into documenting my musical exploration with year-end mixes. I realize this is not a particularly novel thing to do, but hey, who has original ideas any more? Anyway, this has gotten even easier to do thanks to new technology like Spotify. read more
site design: haystack needle design privacy policy©2011 nerdynothings.com RSS


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New fabrics and class news!
In last week's dyeing session I had a great time with ice dyeing and I'm thrilled with the results. The above turned into the fabric below and they are all now in the shop. The easiest way to find them all together is to check out What's New or click on each individual photo to go directly to that listing.
These are the 6 new mandala in the Crystals section. All are about 38" square except for Charolite. It's a 58" square piece of beautiful cotton sateen.
o These fabrics are all larger pieces and are great for quilt borders or backgrounds for art quilts. Most of these were also ice dyed and that's where these fabrics get such unique color texture. You can find these and other larger cut fabrics in the Galaxies category.
Don't forget to check out the Customer Gallery for inspiration. I'd love to see any projects that you have made with my fabric. Submission to the Gallery gets you a 20% shop discount! You can submit your project right on the Customer Gallery page.
Introduction to Fabric Dyeing at Visual Arts in Richmond
My Introduction to Fabric Dyeing Class is next weekend at Visual Arts Center in Richmond, VA. You will learn all the basics so you can dye your own fabric at home. In class you will learn to mix colors and will have 6 yards of fabric to play with! Get the details here (scroll to the bottom for my class details.). Come join me, it will be fun!
To subscribe click the RSS Feed button and copy the URL of that page into your blog reader.
In Bloglovin you need to search "Colorways By Vicki Welsh" to find the blog.
About Vicki
I'm Vicki Welsh and I've been making things as long as I can remember. I used to be a garment maker but transitioned to quilts about 20 years ago. Currently I'm into fabric dyeing, quilting, Zentangle, fabric postcards, fused glass and mosaic. I document my adventures here.
October 2020


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Dear Lillie: Master Bedroom Night Stand Tutorial (IKEA Tarva Hack) is creative inspiration for us.
Get more photo about ikea home decor related with by looking at photos gallery at the bottom of this page.
We are want to say thanks if you like to share this post to another people via your facebook, pinterest, google plus or twitter account.
Right Click to save picture or tap and hold for seven second if you are using iphone or ipad.
Full size is 600X880 (Link to full-size image) pixels.
Source: dearlillieblog.blogspot.ca


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Professional Trusted Commercial Painting Laytown-Bettystown-Mornington
Alex Trend Painters initially developed a base in the Laytown-Bettystown-Mornington in the 2009. We give a wide range of industrial Commercial Painting services to Laytown-Bettystown-Mornington as well as bordering areas. Regardless of just how huge or tiny the task, Alex Trend Painters, Commercial Painting in Laytown-Bettystown-Mornington have the ability to provide you a total and different variety of paint services. Our domestic painting services include interiors, outsides, woodwork, enhancing and luxuriant delicate finishes. Our Commercial Painting services make sure a total surface preparation is performed prior to paint also begins. Additionally, we offer a large range of business and also industrial paint services also.
Only High Quality Commercial Painting Services Laytown-Bettystown-Mornington
Utilizing only the highest-grade paints as well as tools, we ensure that our work will certainly produce a phenomenal coating. Our many years in the sector have gathered a wealth of knowledge and also techniques that have been examined and also proven, which we utilize in all of our jobs. Our team at Alex Trend Painters recognises the worth of a careful strategy. The appeal is often in the details, and also a complete method is vital for accomplishing the high requirement we have actually established for ourselves. Nonetheless, this does not necessarily come at the expense of time. Our services are complete, yet reliable. Along our painting services we also do the following: commercial painting, wallpapering, 3d wall panels, interior or exterior painting or house painting.
More areas we cover:
- Painting and Decorating Derrinturn
- Painting and Decorating Shillelagh, County Wicklow
- Painting Contractors Mornington, County Meath
- House Painters Knocklyon
- Painting and Decorating Kilskeer
- House Painters Firhouse
- Painting Contractors Stepaside
- Commercial Painting Dolphin's Barn
- House Painters Kill
- Painters Dublin 7 (D7)
For more information, to acquire a free quote, or to employ our Commercial Painting services Laytown-Bettystown-Mornington, call us at 0877118343 to get in touch with us. Alternatively, you contact us via our convenient online form and we'll get to you right away.
Useful links: National Guild. Construction Industry Register, Passive House Association.
Laytown-Bettystown-Mornington (Irish: An Inse–Baile an Bhiataigh–Baile Uí Mhornáin) is a census town in East Meath, County Meath, Ireland, comprising the adjoining villages of Laytown, Bettystown and Mornington. It had a population of 5,597 at the 2002 census, 10,889 at the 2011 census,[1] and 11,872 as of the 2016 census.[2] The coastline stretches from the River Boyne, which borders County Louth to the River Delvin, which borders County Dublin. This stretch of beach is 11 km (7 mi) long and constitutes the whole County Meath coastline.
Coordinates: 53°41′55″N 6°14′41″W / 53.69861°N 6.24472°W / 53.69861; -6.24472
Alex Trend Painters
9 out of 10 based on 25 ratings.
Commercial Painting Services in Laytown-Bettystown-Mornington
Are you considering giving your house or business a fresh look? Do you have to repaint after a tenant has vacated your property? Do you have to fix water stains on ceilings and walls or over walls where mold was eliminated? It may be tempting to do the task yourself, which may lead to cost savings. But, there are many reasons you should consider selecting a professional painter and decorator service.
Costs of Equipment
Employing a professional painter and decorator usually means that the painter comes will all the tools they will need to do the work correctly, will clean up those tools when they're completed and will take them away to be stored elsewhere.
Protection of Your Premises and Preventing a Mess
A professional painter and decorator will have the right equipment and be educated and knowledgeable about how to shield furniture, flooring, cupboards, paths and other items which you don't want painted out of any harm. If your job involves staining, an expert will have the correct equipment and experience to apply the stain correctly to attain the perfect finish and once achieved, shield that finish.
A professional painter may also completely clean up the work area when the project is completed.
Preparation is Key
A professional painter and painter will know that preparation is the trick to a good looking, long lasting paint job. Areas with water or mold staining may require further therapy and diluting until they are prepared for a final paint job. It's a good deal of work and if it's not done correctly with proper instruments and methods, it will not result in a quality finish.
Skills and Patience
Painting requires patience to produce a gorgeous excellent finish and it also takes skill that is developed with practice and expertise. A professional will understand how to complete each of their preparation and painting jobs involved to reach the best effect.
Back in Dublin, there are a number of options that a professional painter and decorator may open for you, which you could not have the skills or experience to do yourself, including specific finishes (intumescent endings (that are fireproof), faux finishes and textured painting, by way of instance ).
A professional painter will also know the materials which are needed to perform the work right. Which primer will provide the right coverage? Oil or latex? Which primer foundation is demanded? What paint base? Spray or roller?
A professional painter will have the ability to recommend materials which are best to get the look you want, while avoiding any harm to your surfaces. With this information, you can attain a greater quality finish that will last.
For exterior jobs, a specialist will understand the ideal weather, temperature and sunlight conditions to finish the job with the best outcomes. Stains react differently in direct sunlight than when it is overcast, and at several temperatures. While rain obviously impacts the job, heat and humidity may also affect the quality of exterior paint finishes.
Increasing on ladders while trying to apply paint properly is a skilled job that takes careful focus and attention to prevent serious injury and damage. The greater the website that needs painting, the higher the danger of an crash. For interior jobs with large areas or outside jobs, an expert painter will have all the tools and expertise necessary to do the job safely and correctly, including the proper dimensions and layout of the ladder and scaffolding.
Your time is valuable and painting yourself requires a significant quantity of time. Having a professional painter and decorator deal with the job for you can save you days and times of work, and can usually be achieved in a far shorter period of time.
A study from Trinity College Dublin suggests the average Irish man requires 28 hours daily to accomplish all of his or her tasks. Avoid adding a paint job into that and talk to a professional painter about your requirements.


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MMC "tops off" East Tower expansion with traditional ceremony
July 19, 2018
Construction on Maine Medical Center's East Tower hit a milestone Wednesday, as construction crews held the traditional "topping off" ceremony, a long-standing practice amongst builders to celebrate the raising of the last beam of a building.
The last beam on the East Tower was covered with signatures of MMC colleagues and well-wishers, many of them writing personal messages that are now a permanent part of the addition. Contractors working with Turner Construction used a crane to lift that beam, along with an American flag and a small tree, a nod to an ancient belief that tree-dwelling spirits who are displaced by the construction need to be appeased.
"This is an important milestone in our project, and I'm glad so many of our colleagues and visitors had a chance to take part by signing the beam," said Jeff Sanders, Executive Vice President and Chief Operating Officer. "By the end of next year, this addition will be meeting a critical need in our community, housing two patient care floors with 64 new oncology patient rooms."


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Essential to any healthcare provider's digital transformation is its cloud strategy. A comprehensive plan will include technology choices, but must encompass the knowledge and skills required by IT to ensure a successful cloud implementation. Digital transformation takes a significant investment in resources and time. In this guest post, Brendan Ziolo, head of large enterprise strategy at a multinational communications and information technology company, helps hospital executives set appropriate and realistic expectations.
When properly implemented, cloud delivers capabilities that enhance innovation and provide greater flexibility and efficiency. But healthcare providers must make careful decisions as to which data, transactions and resources should remain on their own infrastructure. In determining which cloud deployment model is best for their digital strategy, many healthcare executives have chosen to build private clouds in order to:
- Meet their strict compliance and regulatory guidelines
- Leverage their current infrastructure investments, and
- Provide mission critical applications that are vital to patient care and safety.
Big payoff for efforts
Building a private cloud infrastructure is a multi-year effort, and one not without challenges. But the effort can pay off in a big way for healthcare providers, practitioners and patients. While making the decision to deploy a private cloud is the first step, the next is for IT to conduct an objective assessment of its competencies in infrastructure and operational disciplines to understand whether the organization has the knowledge and technical capabilities necessary to build and maintain a private cloud infrastructure.
The IT team can extend existing core skill sets, as needed, but they will also need to develop or acquire new skill sets that meet emerging cloud demands. They also need to move away from focusing exclusively on the bits and bytes to looking at technology as a way to solve issues facing healthcare providers.
Specifically, the IT organization needs a comprehensive understanding of virtualization and how to deploy open, standards-based technologies that will accommodate future business needs. Compute and storage will need to be virtualized, and all applications will need to be evaluated to see if they'll run in a virtualized environment or if they'll require the availability and elasticity of a cloud environment.
Virtualized network
While most virtualization begins with storage or compute to improve utilization, IT must also understand that the network needs to be virtualized. Virtualization of the network is especially critical. It connects the servers and storage clusters that ensure the performance of applications in the cloud, as well as between the users and the data center that provides secure access to applications and patient information.
Without a virtualized network, certain challenges cannot be overcome and this is where many organizations are short on expertise. For example, servers that were once dedicated to a single application will be expected to run 40 or more virtual machines (VM) in a cloud environment. This shift directly impacts the network due to the explosion in the number of endpoints and is compounded by the dynamic nature of these VM instances. The network must be virtualized to become agile and in sync with the virtualized applications that it's supporting, and the IT organization must have an understanding of software-defined-networking (SDN) to achieve this.
SDN enables the network to be programmable through abstraction and more efficient through automation, improving the overall operational efficiency and security of the private cloud infrastructure and digital workflow. Healthcare IT organizations should adopt SDN because they have strict security requirements and SDN can provide advanced policies for repeatable network services and advanced security. SDN is available from several mainstream networking vendors who can provide the expertise needed for private cloud networking in a healthcare provider setting.
But it doesn't end there. A private cloud infrastructure must be designed with future interoperability in mind and potential extensions to public or community clouds. Planning for this kind of hybrid cloud model can ensure that non-mission critical applications, which may reside in a public cloud outside of the private cloud infrastructure, can be safely utilized.
Designing a private cloud that's based on open standards with multivendor functionality ensures there are no barriers to using any hypervisor, cloud management system or network hardware vendor. The infrastructure should be able to network across the provider's private data centers and tie to remote offices while also being able to burst safely into public or community clouds as needed.
Supporting the move from a conventional "analog" healthcare provider to a "digital" healthcare provider can be a complicated process. An assessment of technology and IT skills are needed early in the process for a successful digital transformation with a private cloud deployment. The benefits that a healthcare organization will achieve are directly linked to both. By qualifying and acquiring the needed skills and technology, healthcare IT departments will realize greater success in their private cloud implementation and their organization's digital transformation.
Brendan Ziolo is head of large enterprise strategy at Nokia. He has almost 20 years of security and technology industry experience.