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Many luxury hotel brands pride themselves on their responsiveness and attentiveness to their guests – its one of the hallmarks of what distinguishes them from other hotels. High touch has become synonymous with private concierges, VIP lounges, personal butler service, 24/7 room service, and a host of other exclusive features designed to attract the discerning traveler.
One luxury hotel representative described their high touch this way: High touch is a corporate mantra. It means that each associate is empowered to work on behalf of the guests. Comprehensive guest profiles are kept that include information such as preferred pillow types, what they like in their mini bar, and other information to make the guests comfortable — associates are in-tune with guests even before they ask for what they need."
But does high touch have to conflict with high tech? Not at all. In fact, in todays world, luxury also implies high tech, which can manifest in several ways. More and more modern luxury hotels now come equipped with wireless broadband connectivity throughout the property such as wide-panel smart TVs, keyless entry, and even voice-enabled digital assistants. The reason? Because luxury travelers have come to expect that their hotels will at least maintain the standards these guests have in their own homes.
High Tech and High Touch Can Coexist
So how do luxury hotels provide a high-tech experience above and beyond what guests already have at home and still deliver upon the high touch expectation? The answer is both simple and surprising: it lies in artificial intelligence (AI) that communicates in the lingua franca and with the energy and etiquette of a hospitality-focused human being.
The term AI shouldnt fill the luxury hotelier with dread. AI in this context doesnt refer to drones or tacky robots. AI is merely a computer program that can learn for itself over time. AIs built-in learn-and-response feedback loop allows the program to improve and refine its responses over time, with the same intention of the human-curated guest profile containing pillow type preferences, for example. Only AI is much more powerful and can collect, manage and process far more data in a fraction of the time. In hospitality, imagine a kind of AI that acts like the private concierge, the 24/7 room service, and the personal butler all rolled into one. Its a smartconcierge, and it can act, communicate, and perform many of the same high touch guest services luxury hotels already deliver, just in an imperceptibly automated fashion, and faster than expected.
Guest Experience Matters Most
Every day, millions of simple guest interactions get handled. That these requests and issues get handled satisfactorily gets to the core of what makes a positive guest experience. Who does the handling isnt necessarily as important no one complains when the bellhop brings extra towels up to the room instead of a member of the housekeeping staff. In hotels, guests realize that to some extent, roles are fluid as the hotel strives first and foremost to serve its guests.
The role of the smartconcierge fits this model perfectly. Its role is to act as the front line for simple guest requests and either handle them completely or process them onto their human guest services counterpart. When the smartconcierge handles the guest request, its a seamless experience oftentimes guests merely think theyre messaging with a member of the hotels guest services team. When the smartconcierge elevates the guest request to a human counterpart, the entire guest conversation also gets passed along, furthering the seamless, satisfactory guest experience. In fact, a recent Capgemini Research Institute report found that 55% of consumers prefer interactions enabled by a mix of AI and humans, with 63% citing the top benefit of AI being greater control over my interactions.
In its Shaping the Future of Hospitality – Outlook 2030 report, LEcole Hôtelière Lausanne describes the need to make high tech work with high touch by facilitating an emotional connection. Communication fosters an emotional connection and satisfactory experiences (or unsatisfactory ones, for that matter) also evoke emotions. The role of the AI-powered smartconcierge is to provide highly satisfactory guest experiences that feel like natural language text messaging conversations. The guest communicates an issue like, The wifi is slow, and the smartconcierge responds just like its human counterpart would: Im sorry to hear that. Ill let our technical team know. Meanwhile, try this network: VIP Guest. The password is strongsignal.
High Tech, High Touch Competitive Advantages
When a hotel uses a smartconcierge as its frontline, it empowers itself with the competitive advantage of speed and capacity. A smartconcierge responds instantly in seconds rather than minutes requiring no phoning or walking down to the front desk, no waiting on hold or in a line. Guests can connect and engage the smartconcierge for what they want, when they want, using their preferred channels.
And thanks to its technology, the smartconcierge can also handle hundreds of simultaneous requests in a way that a single human being cant possibly do. This capacity to handle simple, repetitive requests actually takes a huge burden off the hotel staff who can then be available to tackle more nuanced, high-value interactions. This kind of pay-off not only benefits the guests but the employees as well: research conducted by Cornell University's School of Hotel Administration has shown that hotels using smartconcierges have better-engaged employees by as much as eight percent per year.
The bottom line is this: Brands that take calculated chances with smartconcierges to create better experience and value for their guests are going to be further ahead than their competitors that dont.
About Raj Singh
Product design expert Raj Singh is CEO at Go Moment®, a Google-backed company dedicated to making customer service instant. Go Moment's award-winning smartconcierge Ivy®, as seen on NBC, is the world's largest guest engagement automation platform for hotels.
Singh brings cross-discipline design, technology, and marketing experience from hundreds of large-scale technology projects for leading brands like Virgin, Lady Gaga, and HEB Grocery Company. Blending his deep expertise in UX and market research, Singh works alongside leaders in hospitality to address the industry's needs in using next-generation technologies like artificial intelligence, machine learning, and labor automation. In partnership with IBM Watson, Go Moment's Ivy platform, which utilizes text or voice messaging and leverages human expertise and automation to resolve requests instantly, is currently available to millions of hotel guests. Singhs select speaking engagements and panels include:
- HEDNA Innov8
- Oi Summit
- BLLA Stay Boutique Live
- Phocuswright Conference
- CWT VIP Summit
- Plug and Play Ventures
- Hotel Interactive BITAC
- IBM Insight
About Go Moment
Ivy®, powered by Go Moment®, is the world's first smartconcierge for hotels. Ivy brings together human expertise and machine intelligence in a seamless experience for the guest. Via messaging, Ivy answers routine guest questions like Whats the Wi-Fi password? in less than one second, reducing calls and disruptions to the hotel staff. Ivy provides conveniences like fulfilling guest requests, booking restaurant reservations, and accessing offers that enhance the guest experience from anywhere, at any time. Ivy has served tens of millions of guests, and shes often recognized in TripAdvisor reviews for providing exceptional service.
All product names, logos, and brands are property of their respective owners. All company, product and service names used in this press release are for identification purposes only. Use of these names, and brands does not imply endorsement.
Logos, product and company names mentioned are the property of their respective owners.


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Womenswear retailer Deb Stores Holding LLC joined clothing chains including Loehmann's Inc. and Coldwater Creek Inc. in filing for bankruptcy, saying a shortage of capital left it with "old, tired stores." The Philadelphia-based operator of Deb Shops sought Chapter 11 protection today in Wilmington, Delaware, with plans to close some stores and sell inventory if it can't find a buyer for the business. The company specializes in juniors "fast fashion" and offers moderately priced clothing, accessories and shoes for young women. As of Sept. 30, it had 295 locations, according to court filings.
"Deb's recent performance has been strained due to a combination of factors, including historic lack of capital invested in business resulting in old, tired stores with unfavorable mall traffic trends and general weakness in the competitive juniors space," Chief Executive Officer Dawn Robertson said in court papers.
Fast-fashion retailers specialize in inexpensive, trendy clothing in the latest designs.
The company said that it has been working with a joint venture of Gordon Brothers Retail Partners and Hilco Merchant Resources on an agreement to liquidate merchandise and that it will seek approval to designate the venture as the "stalking horse," or lead bidder, in a court-supervised auction.
Other Bankruptcies
A number of retailers of women's clothing have folded in the past year as shopping-mall traffic stagnates and consumers look to the Internet for bargains. Loehmann's began its bankruptcy last December, with 39 stores in 11 states. Coldwater Creek sought creditor protection in April with plans to liquidate the business. Dots and Ashley Stewart also filed as sales declined and losses mounted after the recession.
Deb's consolidated financial statements listed assets of about $90.5 million and debt of about $120.1 million as of Dec. 31. A predecessor, DSI Holdings Inc., had sought bankruptcy protection three years ago to sell assets.
The retailer plans to borrow as much as $25 million from PNC Bank NA to help fund operations as it restructures, according to court papers. The company said its business won't be interrupted and obligations to customers and workers will be fulfilled.
Equity holders of Deb Stores include Cerberus Series Four Holdings LLC, with a 37 percent stake; Abelco LLC, with a 20 percent stake; and Styx Partners LP, with a 12 percent stake, according to court papers.
The company traces its roots to foundation-garment seller Joy Hosiery, established in 1932 in Philadelphia by Philip Rounick and Emma Weiner, according to court papers. The firm expanded with the advent of post-World War II suburban shopping malls. The chain was renamed Deb Shops in the 1970s.
The case is In re Deb Stores Holding LLC, 14-12676, U.S. Bankruptcy Court, District of Delaware (Wilmington).

subset: commoncrawl


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Department of English, School of Language and Literature, University of Aberdeen, King's College, Aberdeen, Scotland, AB24 3UB
Alexandra is responsible for disseminating information about upcoming events and news in the field of Victorian Studies. She is Lecturer in English Literature and Associate Director of the Centre for the Novel at the University of Aberdeen. Alexandra's research interests include Victorian literature and culture; history of medicine and psychology; trauma and memory studies; the Victorian novel; the Brontës; George Eliot; fin-de-siècle psychology; twentieth- and twenty-first-century responses to Victorian culture; contemporary literature; Australian literature; and creative writing.
Website: http://www.abdn.ac.uk/sll/research/profiles/alexandra.lewis
Email for non-mailings correspondence: email@example.com


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This ficlet takes place during Season 9 Episode 1, Avalon Part 1, when new SG-1 member Lt. Colonel Cameron Mitchell is being told that he's going to have to recreate SG-1 from scratch. It adds a crossover with a certain BBC show which started off in 1993 as a short segment in a Schools program, aimed at very young children, but which grew and grew, acquired cult status, and in 2001 became a show in its own right. Americans, etc, might find this mildly amusing but to fully appreciate it you have to be a) British and b) fairly young or with children the right age. 500 words, PG.
Cameron Mitchell couldn't prevent his lip protruding in a pout as he stared at General Landry. "Sir," he said, "the reason I requested this post, the reason I worked so hard, was so that I could work with SG-1. Lieutenant-Colonel Carter. Daniel Jackson. Teal'c. Skippy. Without them, well, SG-1 is just two letters, a dash, and a number."
"Sorry, son, you're too late," Landry said. "They've gone. Carter's taken over command of R&D, at Area 51, as of last week. Teal'c left the program over a month ago and is with the Free Jaffa. Daniel Jackson put in for reassignment and he's going to Atlantis. Skippy went back to Australia to develop a naqadah-powered boomerang."
Cameron grimaced. "What about Flipper?"
"He's already departed for Atlantis," Landry told him, "under his own power. Didn't even use the Gate. He left a message saying 'Goodbye, and thanks for all the fish'."
"I guess that makes sense," Cameron acknowledged. "Sir, if you say I have to put together a new team, well, I guess I'll do it, but it won't be the same."
"You could ask Rin-Tin-Tin to delay his retirement," Landry suggested, "although he's going gray at the muzzle and it takes him several attempts to tear out the throat of a Jaffa these days."
"He was never more than a temporary replacement for Skippy while she was Ascended," Cameron said, shaking his head, "and he doesn't really count. It's not worth trying to get him to stay on." He bit his lip. "I don't know where I'll find anyone up to the standard of the originals."
"Displays pessimism when faced with unexpected challenges," Landry muttered, as if making a mental note, his gaze dropping to the papers on his desk. Cameron winced. Landry looked up again and smiled as he met Cameron's eyes. "I'm feeling generous, son, so I'll give you something to get you started. There's a guy seconded to the SGC from one of our allies who could be just what you need as a replacement for Sam Carter. A mathematical genius."
Cameron's heart sank. "It's not Rodney MacKay, is it?"
Landry chuckled. "No, not Dr MacKay. Mexican, not Canadian, and not just a lab jockey. He's considerably more athletic, even acrobatic, than the average scientist."
"A scholar and an acrobat?" Cameron's eyebrows climbed. "Don't tell me the Pink Panther really exists?"
"Don't be silly," Landry said. "That's a cartoon. And he wouldn't be Mexican anyway. Come with me, son, and I'll introduce you."
Cameron followed Landry to the gym. At first it seemed that no-one was there but then a whip hissed through the air and curled around a light fitting. A black-clad figure, with a sombrero on his head and a mask on his face, swung across the room and alighted in front of the two officers. Cameron stared. The mask couldn't hide the unmistakable fact that the newcomer was a gerbil.
"Greetings, señores," the gerbil said, sweeping off his sombrero and bowing. "I am… El Nombre!"
Disclaimer: 'Stargate: SG1' was created by Brad Wright and Jonathan Glassner and is owned by MGM Television Entertainment and Gekko Productions. 'El Nombre' was created by Christopher Lillicrap for the BBC Schools program 'Numbertime'.


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A TEAM from YMCA Humber was part of faith, arts and music festival Greenbelt, which was held in Kettering, Northamptonshire over the Bank Holiday weekend of 26-29 August.
CEO Malcolm Smith led a team, which included Foyer Manager Andrew Hornsby, Community Youth Worker Jocelyn Dennis and Finance Assistant Cordelia Fitzgerald to the event, where they gathered with other YMCAs from around the country to provide outreach support and oversee the running of the Den – a Greenbelt venue for young people.
YMCA's involvement in Greenbelt goes back a number of years, across several different venues, but now the youth movement is engaged as an Associate Partner of Greenbelt to utilise specialist skills and services for over 7,000 festival goers.
Highlights for YMCA at Greenbelt 2016 included:
- Every Which Way: An hour in the Den each day where we'll be playing games, getting to know inspiring young people, holding interactive talks and discussions and introducing you to some of the activities and programming across the site
- Honest to God: A daily time to reflect, be refreshed and connect with God
- Giant Inflatables
- Ultimate Frisbee and Zorb Football games
- The opportunity to drop in and hang out with our qualified youth workers and just be.
Even the typically British festival weather of high winds and rain could not distract the team from providing a real community spirit for the many young people that attend the festival.
Malcolm said: "This year at Greenbelt it was my hope that within our YMCA camp we could create a genuine community.
"This group of people, united in their common purpose to serve and belong, to laugh and enjoy, to laugh and have fun, to provoke and encourage and possibly most importantly ensure that 7,000 campers could stay clean came together all under the banner of YMCA….but perhaps it was a small gas stove and two camping shelters that achieved this dream.
"If the kitchen is the heart of the house then our shelters and stove became the focal point to which our teams would return.
"The stove working harder than any of us ensuring that hot water and coffee was in regular supply.
"It was around that stove where conversations would take place, new friendships form, hopes and dreams be birthed and tired eyes find a way to remain awake!
"It was here, in that space that we pitched our tents and dwelt among one another, here where people were accepted as individuals regardless of age, gender, position, faith or sexuality, here where friends and strangers 'associated their efforts for the extension of his kingdom' where the members truly belonged, contributed and thrived."
For more information on Greenbelt, please visit their website or follow them on Twitter.


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The YSI dissolved oxygen (DO) handbook is the quickest, simplest way to learn about dissolved oxygen. It's a practical guide to dissolved oxygen measurements for water quality.
The Dissolved Oxygen Handbook will help you understand:
Understanding which technology is right for your application, maintaining the sensors properly, and gathering the best dissolved oxygen data will ensure you know DO. This handbook will help you get there!


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If you are looking for a Leisure Battery supplier in the Blackpool, UK area, you have come to the right place.
We supply Leisure batteries throughout the UK, including Blackpool and surrounding areas.
Over the years, many thousands of customers in Blackpool have received a Leisure battery from Advanced Battery Supplies Ltd.
We supply Car Batteries in Blackpool for all the popular models below (not limited to):


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The Service:
Despite the multiplicity of social networking sites of and its increasing day after day, Facebook remains in the lead globally in terms of the number of subscribers and the volume of daily engagement .It has become an important online presence for enterprises and companies of all classifications to be in front of the eyes of the audience all the time.
In order to reach the largest possible number of persons targeted by any enterprise or company, Facebook advertising has become essential and commonly used and therefore Facebook always keen to develop Ads to cover all categories and all marketing needs especially to the increased competition in attracting customers between Facebook and Google in paid advertising.
Facebook ads are varied to include several of the goals such as reaching more likes, increasing site visits, increasing app installs or promoting for an event and more goals.
In Smaris:
We will specify your goals of posting an ad on Facebook and understand the message you want to convey to your audience .We will then develop a plan for your campaign, including defining your audience precisely in all age and geographic characteristics, interests and its style using Facebook and determine placement ads and where will appear and you will be directed to users of personal computers or smart phones, tablets, or even both. Then, we design the advertising campaign pictures, formulate professional texts to reach highest engagement and set budget that suits you and cover the cost of running the campaign.
We'll keep watching you campaign during the period of operation to make all required modifications whenever we see it necessary according to reach and engagement numbers. Also keep you informed of all the details of the campaign by reports we send you each week and each month so rest assured things in the campaign just fine.


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Sustainable Design
Our design philosophy is to provide cost effective, high performance, comfortable buildings through embedding sustainability within the project from the beginning and working closely with the design team to ensure a high quality outcome.
Concept Stage
We like to be involved from the very beginning of a project to explore how the project could achieve and exceed its sustainability targets collaboratively with the:
- Client
- Design team
- Future occupants
- Future facilities managers
University of Melbourne Faculty of Architecture Building and Planning▲
Passive Design
At Umow Lai, we follow the energy hierarchy, focusing on low hanging fruit such as passive design and energy demand reduction through strategies such as:
- Insulation
- Glazing upgrades
- Building sealing
- Building massing
Image Credit: Albert, Righter and Tittman Architects ▲
NCC section J
We understand the National Construction Code (NCC) inside out and can juggle the project team's requirements to deliver optimised outcomes with regards to:
- Capital and Operational Costs
- Aesthetics and Architectural Design
- Sustainable Performance
- Daylight
We can undertake both Section J Deemed to Satisfy (DTS) and performance based design alternative verification pathways using our JV3 and NatHERS energy modelling expertise.
Indoor Environment Quality
We have significant expertise in providing happy and healthy spaces for occupants though the consideration of natural ventilation, HVAC selection and façade design. To dynamically and iteratively analyse occupant comfort we often undertake:
- Daylight modelling
- Thermal comfort analysis
- CFD studies
We are also advocates of the WELL Building Standard for projects seeking to achieve high performance levels and undergo detailed assessment of their indoor environment quality.
Daylight Modelling ▲
Water efficiency
We can provide various levels of water efficiency design consultancy advice, working closely with our Hydraulics engineers.
Our expertise includes:
- Water efficient fixtures
- Rainwater analysis
- STORM assessments
- Greywater systems
- Vacuum toilets
Melbourne Water Headquarters, 990 La Trobe Street, Docklands ▲
Low and Zero Carbon Energy
Umow Lai has accredited PV designers and can work closely with our Electrical engineers to deliver zero carbon energy generation solutions.
We have significant experience with:
- Photovoltaic (PV) arrays
- Co/Tri-generation
- Biomass energy
- Solar thermal + geothermal


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*made of iron
Kabuto (helmet)
■Helmet bowl: Black lacquered Akoda-Nari bowl rivet by 18 iron plates
Akodanari is kind of Japanese melon. The shape is close to the plant.
■Side decoration: Tencho horn made of wood with silver powder
Tencho means top of something
■Neck guard: Black lacquered neck guard laced with dark blue
■Cuirass: Black lacquered cuirass(the chest plate is gold)
■Shoulder guards: Black lacquered shoulder guard laced with dark blue
■Kusazuri: Black lacquered kusazuri laced with dark blue
Kusazuri is a skirt of plates attached to the cuirass
Small parts
■Armored sleeves: Black lacquered sleeve
■Shin guard:
*Every armor on our website is wearable. Suitable size is under 180cm high and under 110cm around the waist. If you have a special request, we might be able to customize with extra price.
*Each armor comes with a black lacquered wooden storage box and a wooden stand to have the armor stay still on the box. And there is an instruction paper printed in English for you to assemble and to wear the armor.
*It takes about one or two months to produce this armor since this is handmade.
* You can only order ONE armor per purchase.


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WiPay is hosting a special event for business leaders, entrepreneurs and executives entitled Experience The World of WiPay.
- Venue: Mariott, AC Hotel Kingston, Jamaica
- Date/Time: July 27th, 2019 at 10am
This will be an excellent opportunity to meetup with the WiPay team and sit with WiPay founder, Aldwyn Wayne. The event promises to be a featured event on the Jamaican business calendar.
*Several participants will receive $400 FREE WiPay credit.


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The developer who proposed a land swap arrangement that included a possible new campus for aging Kailua High School has withdrawn the offer.
Developer Christopher Dey sent a letter to the board withdrawing the proposal on Wednesday, citing signs that the Board of Education would not approve it.
Members were informed of the withdrawal at a board meeting last night before the body was due to vote on it.
Sound Investments LLC offered last year to provide the state 97 acres of land near Mount Olomana as the new school site, plus $70 million to build the campus.
In exchange the company would have been given 73 acres including the current Kailua High site, which was to be developed for housing.
The board had been expected to reject it.
A report by a group of board members chosen to study the offer cited the 97-acre parcel's difficult topography, distance from central Kailua and designation as state conservation land in recommending rejection of the offer.
The report also said site preparation and construction of a new school likely would cost closer to $150 million.


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227g jar
After what began to feel like a life long, Ben Hur-style epic, we reckon we have found the world's greatest accompaniment for Farmhouse Cheddar, British Territorials, and in fact pretty much any hard cheese available to the human race. And it isn't even a Chutney! It's a Marmalade! Red onions from Lincolnshire and Cockburns Fine Ruby Port have done to hard cheese what Christopher Nolan has done to cinema....made the unbetterable...better.
Can't make a decision? Let us choose
Like a true adult in a cheese shop, if you haven't been able to decide what you want, take away the pressure by letting The Cheese Geek choose for you. Available as one off or as a subscriptions, our Cheeseboxes are a balanced selection of our all time greats (that you'll probably see in this shop) and some lesser known beauties that may surprise you.


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With all the buzz around the iPad, the possibilities about the iPad mini, and the tablets in between it's hard to keep up with it all. Here I'll be able to give you updates on the iPad, new features, and of course my favorite accessories the iPad sleeve and case. Having a bit of an accessory obsession can really benefit all of you since I'll be on the hunt for the perfect iPad case! I'll be sure to find a case that offers protection with a great design, so stay tuned!
I recently received an iPad for my birthday, and it is the first tablet device that I have owned. I am really excited about it because my laptop is very bulky so I never really carry around with me because it is such a pain in the you-know-what. So now that I have my iPad it's super easy to carry around and it's basically like having a small computer with me. I'm still trying to figure out everything on it, but it's a really fun little device and it works extremely well.
The only thing that I am worried about is protecting my beautiful shiny new iPad! I need to pick out an awesome case ASAP. I am picky about accessories, since I am going to be carrying this one around with me all the time I want it to be FABULOUS However, since it is also protecting a very expensive electronic device I need it to be really high quality as well. I really want to take my time and research my options thoroughly because I don't want to have to keep buying cases that do not fit the profile of what I was looking for. There aren't really that many different kinds of tablet devices, but there are thousands upon thousands of different cases to choose from. I have decided to document my search for THE ONE on this blog to hopefully make it a little easier for you all to pick a case out for yourself. You guys might have different needs than me in terms of what you want out of an iPad case, but hopefully my research will help you out a little bit Feel free to comment at any time if you have any helpful advice for me.
Peace and Love,


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Magic Fairy Dust
Glow beautifully and shine with this magical shimmer available in various colors.
Please allow us to choose a color for you!
To Use: Sprinkle all over your body for a lovely and fun dose of happy. Keep away from eyes.
Size: 1/8 oz
Ingredients: Handcrafted with glitter and magic!
Note: Products made by MoonDance Botanicals are inspired by the established principles of herbalism. However, herbalism is not a replacement for medical attention if necessary. Our products are not intended to prevent, treat or cure disease. Neither the statements made here nor the products have been evaluated by the FDA. Please speak with your doctor if you have any concerns about your health. Even with all natural skin care products, allergies may occur. If concerned about an allergy, please patch test a small area prior to use.
All of our herbal products are handcrafted in small batches, with high quality, all natural ingredients in our Denver Apothecary. Our goal is to produce a botanical product that nurtures you, is good for the Earth and has ingredients you can feel confident and excited to use on yourself and your loved ones.


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ENMAX No. 162 Substation Upgrade
ENMAX Power Corporation (ENMAX) has applied to the Alberta Electric System Operator for transmission system access to increase the transmission capacity of the ENMAX Substation 162 to reliably serve growth in electricity demand. ENMAX's request can be met by the following solution:
Add a second 138/25 kV transformer and associated equipment.
Need overview
Need for the ENMAX No. 162 Substation Upgrade in the City of Calgary [Posted: February 1, 2016]
Notification of regulatory filing advertisement
Notification of Regulatory Filing [Posted: March 30, 2016]
Needs Identification Document
Beddington SS-162 Substation Upgrade Need Identification Document [Posted: April 19, 2016]
- Appendix A - Beddington SS-162 Connection Assessment
- Appendix B - Beddington SS-162 TFO Capital Cost Estimates
- Appendix C - Beddington SS-162 AESO PIP
- Appendix D - Beddington SS-162 Info re Rule 007 Sec 6.2.1 - NID15(2)
- Appendix E - Beddington SS-162 DFO Statement of Need Report
- Appendix F - Beddington SS-162 AESO TPC - Basis and Assumptions
Contact us
We appreciate your views, both on the need for transmission system development and proposed transmission plans. If you have any questions or comments, please contact us directly.
AESO Stakeholder Relations


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Privacy Policy
At Veiled Pearl we take your privacy seriously and strive to maintain it all times. When you create a profile with us by filling in your details; it will allow you to shop faster as all your information will be available therefore no need typing your name, number, address and email in again. From time to time you will get the Veiled Pearl newsletter informing you about special offers, products, services, competitions, changes, events and much more.
Veiled Pearl may disclose your personal information to contractors we work with such as shipping agents, promotions management etc. We only provide them with the details they need to deliver the service and are obligated to do so in accordance with our terms.
Veiled Pearl may update our privacy policy at any time so keep posted for changes.


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The SX Installer team is happy to bring you another update adding some of the most requests features we received from users by email.
CHANGELOG v1.5:
- increased single-threaded install speed.
- added option for multi-threaded network install to increase install speed.
- fixed memory issue with tiny game icon diplay.
- fixed slow boot time when retroarch has a large collection of thumbnails.
- more responsive UI menus.
- added support for the new "SX Server" to easily install NSP's from a windows PC over the network or through direct USB connection.
- General UI enhancements.
SX Server v1.1 is a separate download for advanced users (Windows PC is required).
More to come soon from us, meanwhile, enjoy this update and thank you for your patience.


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It is not what you think. It's a new WIP.
The yarn appeared in the Loopy Ewe Heads' Up. I had seen the picture of the basket-weave cuff mittens, and thought that handknit fleece mittens would be fun.
At this time of my knitting career, #11 needles are like knitting with telephone poles. The yarn is less elastic than I had predicted. But the basket weave part is three repeats x 4 rows, and the rest is st st. Easy, right? RIGHT?
Don't burst my bubble. I haven't tried the M1 for the thumb gusset, the thumbs, or the sewing up of the cuffs yet.
Polarknit yarn, colorway Mallard
I am still seeking to understand why my knitting brain takes a vacation during some of this Internet ordering.


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This website is owned by ROK, the trading name of Presso Ltd.
Presso Ltd is dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. You can be assured that the information you provide will only be used in accordance with this privacy statement.
This Privacy Policy, together with our website Terms and Conditions, informs you how we collect and use your information in a careful, sensible manner in compliance with the Data Protection Act 1998.
We do update this Policy from time to time so please return and review this Policy regularly.
In operating our website we may collect and process the following data about you:
The information that we collect and store relating to you is essential to ensure we offer the best possible service to you. We will not request any information that does not directly relate to how we communicate with you or assist in improving our website to continually improve our customer service. We may use the information for the following purposes:
If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.
We may on occasion gather information regarding your computer whilst you are on our website. This enables us to improve our services and to provide statistical information regarding the use of our website.
Such information will not identify you personally. This statistical data relating to our website traffic and usage and does not identify any personal details whatsoever.
Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.
For more information regarding cookies, please follow this link: http://www.aboutcookies.org
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UIPM 2019 Global Laser Run City Tour: LA 2028 buzz draws crowds to Davis (USA)
With an Olympic Games on the horizon in Los Angeles in 2028, all Olympic sports will have additional magnetism in the United States and particularly on the west coast in the coming years.
Local organisers in Davis, California sought to capitalise on the 2028 buzz when they engaged members of various running, fencing, swimming and riding clubs in the first Global Laser Run City Tour to take place on the US Pacific coast.
Laser Run, like other UIPM development sports, was created to make it easier for people from communities with no Pentathlon heritage to gain an entry into the UIPM Sports pyramid, which has the core Olympic sport of Pentathlon at the top.
On a warm and sunny day, athletes of all ages were drawn to Davis Community Park to be a part of history, with schools participating in the event along with sports clubs and parents following their children on to the Laser Run course to have their first try of UIPM's fastest-growing sport.
Simon Pitfield, event director and local organizing committee chair, said: "This is a wonderful event! We're having a lot of fun and people are coming from all over.
"I'm impressed with the great participation both in terms of volume and diversity for this first-ever Laser Run on the west coast. There were athletes competing from the ages of five to 87 with ability levels from walking to Olympic running."
Apart from giving people access to UIPM Sports, the GLRCT in Davis also generated income for a wide range of local non-profit organisations in the local area. Simon added: "I'm extremely pleased with our ability to raise several hundred dollars for local schools and non-profits."
Dan Browne, USAP Pentathlon technical delegate, said: "This is a great start for Laser Run within the United States. Exposing interested individuals to this activity is a great beginning step towards introducing them to the sport of Pentathlon in the future.
"The event was well organized and had a very festive atmosphere with people coming and participating throughout the day."
The GLRCT was created to provide an entry point to UIPM Sports for people of all ages in urban communities around the world.
Another 100 cities have been selected in 2019 as hosts of the GLRCT or the Biathle/Triathle National Tour. The full calendar can be viewed at the UIPM website, where you can also find more information on UIPM's various multi-discipline sports.
In September, the UIPM Laser Run World Championships will be incorporated into the Pentathlon World Championships for the first time in Budapest (HUN), where Laser Run is also on the programme for the 1st World Urban Games.
In December, Laser Run and Triathle will both feature for the first time in the 30th Southeast Asian (SEA) Games in the Philippines.
Have you liked the UIPM Laser Run page on Facebook yet?


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Imperas offers a portfolio of virtual platform solutions that enable the efficient development of embedded software through high-level modeling, high-performance simulation and advanced debugging. Imperas' virtual platform technology compresses software engineering schedules, while improving code quality, and is used at leading communications, automotive, consumer electronics and embedded processor companies worldwide.
The Imperas Open Virtual Platforms™ (OVP™) processor model library includes models across a spectrum of IP vendors and CPU architectures, with additional system IP and reference platform models.
Imperas was founded in 2008, along with the Open Virtual Platforms (OVP) consortium to promote open model library availability.
See www.imperas.com and www.OVPWorld.org


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Bar Takito Is a Vibrant Party in the West Loop
Live music, bright colors, and flaming drinks. This is one fun place.
Bar Takito (201 N. Morgan St., West Loop) is not the most subtle of new spots. It's bright, both in color (see: rainbow-colored mural behind the bar) and in actual lighting (thanks to massive lit-up marquee lettering spelling out the spot's name on the ceiling). Sometimes, there's a house band playing latin jazz. One of the drinks involves actual fire. It's a palpably lively spot.
These are all good things for the sister spot to Wicker Park's Takito Kitchen, which opened last month. In addition to tons of bottled beers and the aforementioned fiery cocktail (the Kentucky Uprising, made with bourbon and yuzu juice), there's a menu of Latin-inspired plates for munching while you sip—the pork shoulder mixiotes, for instance, is roasted and cooked sous-vide and served up on beer tortillas.
Here's what all we saw when we swung by on Saturday.
The Chicago Board Game Cafe Is Next Level
7 months ago
Avli Brings a Taste of Santorini to River North
8 months ago
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NADA at Cultural Traffic
Cultural Traffic New York
Hester Street Fair
NADA at Cultural Traffic
Sunday, May 6
NADA is participating the in the second edition of Cultural Traffic New York, Sunday, May 6th at the Hester Street Fair.
Visit our stand and
- NADA Trash Tees by Everybody
- NADA Totes by Baggu
- NADA Baseball Cap
- Limited-edition artist apparel and objects from Radames "Juni" Figueroa, Ken Kagami, Nikki Maloof, Amanda Ross-Ho, Sojourner Truth Parsons, and more.
The Cultural Traffic print publishing art fairs host independent and experimental publishers, artists and dealers of vintage books, ephemera and pop culture along with programmes of live events, readings, music and artist-led performance. Free for all to visit, Cultural Traffic offers an opportunity to engage in the past, present and future of pop culture.
Cultural Traffic New York
Sunday, May 6
Hester Street Fair
Hester & Essex Street
New York, NY 10002


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Behavioural science in cyber securityPosted: August 4, 2018 Filed under: Information Security Management, Productive Security, Security Culture | Tags: Human Behaviour, Productive Security, Security Culture 2 Comments
Why your staff ignore security policies and what to do about it.
Dale Carnegie's 1936 bestselling self-help book How To Win Friends And Influence People is one of those titles that sits unloved and unread on most people's bookshelves. But dust off its cover and crack open its spine, and you'll find lessons and anecdotes that are relevant to the challenges associated with shaping people's behaviour when it comes to cyber security.
In one chapter, Carnegie tells the story of George B. Johnson, from Oklahoma, who worked for a local engineering company. Johnson's role required him to ensure that other employees abide by the organisation's health and safety policies. Among other things, he was responsible for making sure other employees wore their hard hats when working on the factory floor.
His strategy was as follows: if he spotted someone not following the company's policy, he would approach them, admonish them, quote the regulation at them, and insist on compliance. And it worked — albeit briefly. The employee would put on their hard hat, and as soon as Johnson left the room, they would just as quickly remove it. So he tried something different: empathy. Rather than addressing them from a position of authority, Johnson spoke to his colleagues almost as though he was their friend, and expressed a genuine interest in their comfort. He wanted to know if the hats were uncomfortable to wear, and that's why they didn't wear them when on the job.
Instead of simply reciting the rules as chapter-and-verse, he merely mentioned it was in the best interest of the employee to wear their helmets, because they were designed to prevent workplace injuries.
This shift in approach bore fruit, and workers felt more inclined to comply with the rules. Moreover, Johnson observed that employees were less resentful of management.
The parallels between cyber security and George B. Johnson's battle to ensure health-and-safety compliance are immediately obvious. Our jobs require us to adequately address the security risks that threaten the organisations we work for. To be successful at this, it's important to ensure that everyone appreciates the value of security — not just engineers, developers, security specialists, and other related roles.
This isn't easy. On one hand, failing to implement security controls can result in an organisation facing significant losses. However, badly-implemented security mechanisms can be worse: either by obstructing employee productivity or by fostering a culture where security is resented.
To ensure widespread adoption of secure behaviour, security policy and control implementations not only have to accommodate the needs of those that use them, but they also must be economically attractive to the organisation. To realise this, there are three factors we need to consider: motivation, design, and culture.
How to Create a Security Culture at the WorkplacePosted: October 6, 2016 Filed under: Security Culture | Tags: Human Behaviour, Security Culture Leave a comment
I've been asked to share my views on creating a security culture at the workplace with The State of Security.
I believe the goal is not to teach tricks, but to create a new culture which is accepted and understood by everyone. In order to effectively do so, messages need to be designed and delivered according to each type of employee: there is no such thing as a one-size-fits-all security campaign. Questions that must always be answered include: What are the benefits? What does it matter or why should I care? What impact do my actions have?
Security campaigns must discard scare tactics such as threatening employees with sanctions for breaches. Campaigns should be oriented towards the users' goals and values, as well as the values of the organisation, such as professionalism and delivery.
A security campaign should emphasise that employees can cause serious damage to an organisation when they engage in non-compliant behaviour, even if it appears to be in an insignificant way. They should understand that they are bearing some responsibility for the security of the organisation and its exposure to risk.
Furthermore, the entire organisation needs to perceive security as bringing value to the company, as opposed to being an obstacle preventing employees from doing their job. It is important for employees to understand that they contribute to the smooth and efficient operation of business processes when they follow recommended security practices, just as security enables the availability of resources that support these processes.
The Psychology of Information Security book reviewsPosted: May 31, 2016 Filed under: Information Security, Information Security Management, Interview, ISO 27001, Productive Security, Research, Risk Management, Security Culture, Skills Development | Tags: Cyber, Human Behaviour, Information Security, ISO 27001, Risk Management, Security Culture Leave a comment
I wrote about my book in the previous post. Here I would like to share what others have to say about it.
"So often information security is viewed as a technical discipline – a world of firewalls, anti-virus software, access controls and encryption. An opaque and enigmatic discipline which defies understanding, with a priesthood who often protect their profession with complex concepts, language and most of all secrecy.
Leron takes a practical, pragmatic and no-holds barred approach to demystifying the topic. He reminds us that ultimately security depends on people – and that we all act in what we see as our rational self-interest – sometimes ill-informed, ill-judged, even downright perverse.
No approach to security can ever succeed without considering people – and as a profession we need to look beyond our computers to understand the business, the culture of the organisation – and most of all, how we can create a security environment which helps people feel free to actually do their job."
David Ferbrache OBE, FBCS
Technical Director, Cyber Security
"This is an easy-to-read, accessible and simple introduction to information security. The style is straightforward, and calls on a range of anecdotes to help the reader through what is often a complicated and hard to penetrate subject. Leron approaches the subject from a psychological angle and will be appealing to both those of a non-technical and a technical background."
Dr David King
Visiting Fellow of Kellogg College
University of Oxford
Digital decisions: Understanding behaviours for safer cyber environmentsPosted: April 25, 2016 Filed under: Information Security Management, Productive Security, Risk Management, Security Culture | Tags: Human Behaviour, Information Security Management, Security Culture 1 Comment
I was invited to participate in a panel discussion at a workshop on digital decision-making and risk-taking hosted by the Decision, Attitude, Risk & Thinking (DART) research group at Kingston Business School.
During the workshop, we addressed the human dimension in issues arising from increasing digital interconnectedness with a particular focus on cyber security risks and cyber safety in web-connected organisations.
We identified behavioural challenges in cyber security such as insider threats, phishing emails, security culture and achieving stakeholder buy-in. We also outlined a potential further research opportunity which could tackle behavioural security risks inherent in the management of organisational information assets.
Building a security culturePosted: January 10, 2016 Filed under: Compliance, Information Security Management, Productive Security, Security Culture | Tags: Human Behaviour, Productive Security, Security Culture 2 Comments
Building on the connection between breaking security policies and cheating, let's look at a study[1] that asked participants to solve 20 simple maths problems and promised 50 cents for each correct answer.
The participants were allowed to check their own answers and then shred the answer sheet, leaving no evidence of any potential cheating. The results demonstrated that participants reported solving, on average, five more problems than under conditions where cheating was not possible (i.e. controlled conditions).
The researchers then introduced David – a student who was tasked to raise his hand shortly after the experiment begun and proclaim that he had solved all the problems. Other participants were obviously shocked by such a statement. It was clearly impossible to solve all the problems in only a few minutes. The experimenter, however, didn't question his integrity and suggested that David should shred the answer sheet and take all the money from the envelope.
Interestingly, other participants' behaviour adapted as a result. They reported solving on average eight more problems than under controlled conditions.
Much like the broken windows theory mentioned in my previous blog, this demonstrates that unethical behaviour is contagious, as are acts of non-compliance. If employees in a company witness other people breaking security policies and not being punished, they are tempted to do the same. It becomes socially acceptable and normal. This is the root cause of poor security culture.
The good news is that the opposite holds true as well. That's why security culture has to have strong senior management support. Leading by example is the key to changing the perception of security in the company: if employees see that the leadership team takes security seriously, they will follow.
So, security professionals should focus on how security is perceived. This point is outlined in three basic steps in the book The Social Animal, by David Brooks:[2]
- People perceive a situation.
- People estimate if the action is in their long-term interest.
- People use willpower to take action.
He claims that, historically, people were mostly focused on the last two steps of this process. In the previous blog I argued that relying solely on willpower has a limited effect. Willpower can be exercised like a muscle, but it is also prone to atrophy.
In regard to the second step of the decision-making process, if people were reminded of the potential negative consequences they would be likely not to take the action. Brooks then refers to ineffective HIV/AIDS awareness campaigns, which focused only on the negative consequences and ultimately failed to change people's behaviour.
He also suggests that most diets fail because willpower and reason are not strong enough to confront impulsive desires: "You can tell people not to eat the French fry. You can give them pamphlets about the risks of obesity … In their nonhungry state, most people will vow not to eat it. But when their hungry self rises, their well-intentioned self fades, and they eat the French fry".
This doesn't only apply to dieting: when people want to get their job done and security gets in the way, they will circumvent it, regardless of the degree of risk they might expose the company to.
That is the reason for perception being the cornerstone of the decision-making process. Employees have to be taught to see security violations in a particular way that minimises the temptation to break policies.
In 'Strangers to Ourselves', Timothy Wilson claims, "One of the most enduring lessons of social psychology is that behaviour change often precedes changes in attitudes and feelings".[3]
Security professionals should understand that there is no single event that alters users' behaviour – changing security culture requires regular reinforcement, creating and sustaining habits.
Charles Duhigg, in his book The Power of Habit,[4] tells a story about Paul O'Neill, a CEO of the Aluminum Company of America (Alcoa) who was determined to make his enterprise the safest in the country. At first, people were confused that the newly appointed executive was not talking about profit margins or other finance-related metrics. They didn't see the link between his 'zero-injuries' goal and the company's performance. Despite that, Alcoa's profits reached a historical high within a year of his announcement. When O'Neill retired, the company's annual income was five times greater than it had been before his arrival. Moreover, it became one of the safest companies in the world.
Duhigg explains this phenomenon by highlighting the importance of the "keystone habit". Alcoa's CEO identified safety as such a habit and focused solely on it.
O'Neill had a challenging goal to transform the company, but he couldn't just tell people to change their behaviour. He said, "that's not how the brain works. So I decided I was going to start by focusing on one thing. If I could start disrupting the habits around one thing, it would spread throughout the entire company."
He recalled an incident when one of his workers died trying to fix a machine despite the safety procedures and warning signs. The CEO called an emergency meeting to understand what had caused this tragic event.
He took personal responsibility for the worker's death, identifying numerous shortcomings in safety education. For example, the training programme didn't highlight the fact that employees wouldn't be blamed for machinery failure or the fact that they shouldn't commence repair work before finding a manager.
As a result, the policies were updated and the employees were encouraged to suggest safety improvements. Workers, however, went a step further and started suggesting business improvements as well. Changing their behaviour around safety led to some innovative solutions, enhanced communication and increased profits for the company.
Security professionals should understand the importance of group dynamics and influences to build an effective security culture.
They should also remember that just as 'broken windows' encourage policy violations, changing one security habit can encourage better behaviour across the board.
[1] Francesca Gino, Shahar Ayal and Dan Ariely, "Contagion and Differentiation in Unethical Behavior: The Effect of One Bad Apple on the Barrel", Psychological Science, 20(3), 2009, 393–398.
[2] David Brooks, The Social Animal: The Hidden Sources of Love, Character, and Achievement, Random House, 2011.
[3] Timothy Wilson, Strangers to Ourselves, Harvard University Press, 2004, 212.
[4] Charles Duhigg, The Power of Habit: Why We Do What We Do and How to Change, Random House, 2013.
To find out more about building a security culture, read Leron's book, The Psychology of Information Security. Twitter: @le_rond
The root causes of a poor security culture within the workplacePosted: January 7, 2016 Filed under: Information Security Management, Productive Security, Risk Management, Security Culture | Tags: Human Behaviour, Productive Security, Security Culture, Usability Leave a comment
Demonstrating to employees that security is there to make their life easier, not harder, is the first step in developing a sound security culture. But before we discuss the actual steps to improve it, let's first understand the root causes of poor security culture.
Security professionals must understand that bad habits and behaviours tend to be contagious. Malcolm Gladwell, in his book The Tipping Point,[1] discusses the conditions that allow some ideas or behaviours to "spread like viruses". He refers to the broken windows theory to illustrate the power of context. This theory advocates stopping smaller crimes by maintaining the environment in order to prevent bigger ones. The claim goes that a broken window left for several days in a neighbourhood would trigger more vandalism. The small defect signals a lack of care and attention on the property, which in turn implies that crime will go unpunished.
Gladwell describes the efforts of George Kelling, who employed the theory to fight vandalism on the New York City subway system. He argued that cleaning up graffiti on the trains would prevent further vandalism. Gladwell concluded that this several-year-long effort resulted in a dramatically reduced crime rate.
Despite ongoing debate regarding the causes of the 1990s crime rate reduction in the US, the broken windows theory can be applied in an information security context.
Security professionals should remember that minor policy violations tend to lead to bigger ones, eroding the company's security culture.
The psychology of human behaviour should be considered as well
Sometimes people are not motivated to comply with a security policy because they simply don't see the financial impact of violating it.
Dan Ariely, in his book The Honest Truth about Dishonesty,[2] tries to understand why people break the rules. Among other experiments, he describes a survey conducted among golf players to determine the conditions in which they would be tempted to move the ball into a more advantageous position, and if so, which method they would choose. The golfers were offered three different options: they could use their club, use their shoe or simply pick the ball up using their hands.
Although all of these options break the rules, they were designed in this way to determine if one method of cheating is more psychologically acceptable than others. The results of the study demonstrated that moving the ball with a club was the most common choice, followed by the shoe and, finally, the hand. It turned out that physically and psychologically distancing ourselves from the 'immoral' action makes people more likely to act dishonestly.
It is important to understand that the 'distance' described in this experiment is merely psychological. It doesn't change the nature of the action.
In a security context, employees will usually be reluctant to steal confidential information, just as golfers will refrain from picking up a ball with their hand to move it to a more favourable position, because that would make them directly involved in the unethical behaviour. However, employees might download a peer-to-peer sharing application to listen to music while at work, as the impact of this action is less obvious. This can potentially lead to even bigger losses due to even more confidential information being stolen from the corporate network.
Security professionals can use this finding to remind employees of the true meaning of their actions. Breaking security policy does not seem to have a direct financial impact on the company – there is usually no perceived loss, so it is easy for employees to engage in such behaviour. Highlighting this link and demonstrating the correlation between policy violations and the business's ability to generate revenue could help employees understand the consequences of non-compliance.
[1] Malcolm Gladwell, The Tipping Point: How Little Things Can Make a Big Difference, Little, Brown, 2006.
[2] Dan Ariely, The Honest Truth about Dishonesty, Harper, 2013.
Image by txmx 2 https://flic.kr/p/pFqvpD
To find out more about the behaviours behind information security, read Leron's book, The Psychology of Information Security. Twitter: @le_rond
'Wicked' problems in information securityPosted: January 4, 2016 Filed under: Productive Security, Risk Management, Security Culture | Tags: Human Behaviour, Information Security Management, Productive Security, Security Culture, Usability 2 Comments
Incorporating security activities into the natural workflow of productive tasks, makes it easier for people to adopt new technologies and ways of working, but it's not necessarily enough to guarantee that you'll be able to solve a particular security-usability issue. The reason for this is that such problems can be categorised as wicked.
Rittel and Webber in 'Policy Sciences' define a wicked problem in the context of social policy planning as a challenging – if not impossible – problem to solve because of missing, poorly defined or inconsistent requirements from stakeholders, which may morph over time and which can be demanding to find an optimal solution for.[1]
One cannot apply traditional methods to solving a wicked problem; a creative solution must be sought instead. One of these creative solutions could be to apply design thinking techniques.
Methods for design thinking include performing situational analysis, interviewing, creating user profiles, looking at other existing solutions, creating prototypes and mind mapping.
Plattner, Meinel and Leifer in 'Design Thinking: Understand–Improve–Apply' assert that there are four rules to design thinking, which can help security professionals better approach wicked problems:[2]
- The human rule: all design activity is ultimately social in nature.
- The ambiguity rule: design thinkers must preserve ambiguity.
- The redesign rule: all design is redesign
- The tangibility rule: making ideas tangible always facilitates communication.
Security professionals should adopt these rules in order to develop secure and usable controls, by engaging people, utilising existing solutions and creating prototypes that can help by allowing the collection of feedback.
Although this enables the design of better security controls, the design thinking rules rarely provide an insight into why the existing mechanism is failing.
When a problem occurs, we naturally tend to focus on the symptoms instead of identifying the root cause. In 'Toyota Production System: Beyond Large-Scale Production', Taiichi Ohno developed the Five Whys technique, which was used in the Toyota production system as a systematic problem-solving tool to get to the heart of the problem.
In one of his books, Ohno provides the following example of applying this technique when a machine stopped functioning:[3]
- Why did the machine stop? There was an overload and the fuse blew.
- Why was there an overload? The bearing was not sufficiently lubricated.
- Why was it not lubricated sufficiently? The lubrication pump was not pumping sufficiently.
- Why was it not pumping sufficiently? The shaft of the pump was worn and rattling.
- Why was the shaft worn out? There was no strainer attached and metal scrap got in.
Instead of focusing on resolving the first reason for the malfunction – i.e. replacing the fuse or the pump shaft – repeating 'why' five times can help to uncover the underlying issue and prevent the problem from resurfacing again in the near future.
Eric Reis, who adapted this technique to starting up a business in his book The Lean Startup,[4] points out that at "the root of every seemingly technical problem is actually a human problem."
As in Ohno's example, the root cause turned out to be human error (an employee forgetting to attach a strainer), rather than a technical fault (a blown fuse), as was initially suspected. This is typical of most problems that security professionals face, no matter which industry they are in.
These techniques can help to address the core of the issue and build systems that are both usable and secure. This is not easy to achieve due to the nature of the problem. But, once implemented, such mechanisms can significantly improve the security culture in organisations.
[1] Horst W. J. Rittel and Melvin M. Webber, "Dilemmas in a General Theory of Planning", Policy Sciences, 4, 1973, 155–169.
[2] Hasso Plattner, Christoph Meinel and Larry J. Leifer, eds., Design Thinking: Understand–Improve–Apply, Springer Science & Business Media, 2010.
[3] Taiichi Ohno, Toyota Production System: Beyond Large-Scale Production, Productivity Press, 1988.
[4] Eric Reis, The Lean Startup, Crown Business, 2011.
Image by Paloma Baytelman https://www.flickr.com/photos/palomabaytelman/10299945186/in/photostream/
To find out more about the psychology behind information security, read Leron's book, The Psychology of Information Security. Twitter: @le_rond
Security and UsabilityPosted: January 3, 2016 Filed under: Compliance, Information Security Management, Productive Security, Security Culture | Tags: Human Behaviour, Productive Security, Security Culture, Usability 2 Comments
Many employees find information security secondary to their normal day-to-day work, often leaving their organisation vulnerable to cyber attacks, particularly if they are stressed or tired. Leron Zinatullin, the author of The Psychology of Information Security, looks at the opportunities available to prevent such cognitive depletion.
When users perform tasks that comply with their own mental models (i.e. the way that they view the world and how they expect it to work), the activities present less of a cognitive challenge than those that work against these models.
If people can apply their previous knowledge and experience to a problem, less energy is required to solve it in a secure manner and they are less mentally depleted by the end of the day.
For example, a piece of research on disk sanitisation highlighted the importance of secure file removal from the hard disk.[1] It is not clear to users that emptying the 'Recycle Bin' is insufficient and that files can easily be recovered. However, there are software products available that exploit users' mental models. They employ a 'shredding' analogy to indicate that files are being removed securely, which echoes an activity they would perform at work. Such an interface design might help lighten the burden on users.
Security professionals should pay attention to the usability of security mechanisms, aligning them with users' existing mental models.
In The Laws of Simplicity,[2] John Maeda supports the importance of making design more user-friendly by relating it to an existing experience. He refers to an example of the desktop metaphor introduced by Xerox researchers in the 1980s. People were able to relate to the graphical computer interface as opposed to the command line. They could manipulate objects similarly to the way they did with a physical desk: storing and categorising files in folders, as well as moving or renaming them, or deleting them by placing them in the recycle bin.
Using mental models
Building on existing mental models makes it easier for people to adopt new technologies and ways of working. However, such mappings must take cultural background into consideration. The metaphor might not work if it is not part of the existing mental model. For instance, Apple Macintosh's original trash icon was impossible to recognise in Japan, where users were not accustomed to metallic bins of this kind.
Good interface design not only lightens the burden on users but can also complement security. Traditionally, it has been assumed that security and usability always contradict each other – that security makes things more complicated, while usability aims to improve the user experience. In reality, they can support each other by defining constructive and destructive activities. Effective design should make constructive activities simple to perform while hindering destructive ones.
This can be achieved by incorporating security activities into the natural workflow of productive tasks, which requires the involvement of security professionals early in the design process. Security and usability shouldn't be extra features introduced as an afterthought once the system has been developed, but an integral part of the design from the beginning.
Security professionals can provide input into the design process via several methods such as iterative or participatory design.[3] The iterative method consists of each development cycle being followed by testing and evaluation and the participatory method ensures that key stakeholders, including security professionals, have an opportunity to be involved.
[1] S. L. Garfinkel and A. Shelat, "Remembrance of Data Passed: A Study of Disk Sanitization Practices", IEEE Security & Privacy, 1, 2003, 17–27.
[2] John Maeda, The Laws of Simplicity, MIT Press, 2006.
[3] For iterative design see J. Nielsen, "Iterative User Interface Design", IEEE Computer, 26(11) (1993), 32–41; for participatory design see D. Schuler and A. Namioka, Participatory Design: Principles and Practices, CRC Press, 1993.
Image by Rosenfeld Media https://www.flickr.com/photos/rosenfeldmedia/2141071329/
To find out more about the psychology behind information security, read Leron's book, The Psychology of Information Security. Twitter: @le_rond
How employees react to security policiesPosted: December 31, 2015 Filed under: Compliance, Information Security Management, Productive Security, Security Culture | Tags: Human Behaviour, Productive Security, Security Culture, Usability 1 Comment
Information security can often be a secondary consideration for many employees, which leaves their company vulnerable to cyber attacks. Leron Zinatullin, author of The Psychology of Information Security, discusses how organisations can address this.
First, security professionals should understand that people's resources are limited. Moreover, people tend to struggle with making effective decisions when they are tired.
To test the validity of this argument, psychologists designed an experiment in which they divided participants into two groups: the first group was asked to memorise a two-digit number (e.g. 54) and the second was asked to remember a seven-digit number (e.g. 4509672).[1] They then asked the participants to go down the hall to another room to collect their reward for participating. This payment, however, could be only received if the number was recalled correctly.
While they were making their way down the corridor, the participants encountered another experimenter, who offered them either fruit or chocolate. They were told that they could collect their chosen snack after they finished the experiment, but they had to make a decision there and then.
The results demonstrated that people who were given the easier task of remembering a two-digit number mostly chose the healthy option, while people overburdened by the more challenging task of recalling a longer string of digits succumbed to the more gratifying chocolate.
The implications of these findings, however, are not limited to dieting. A study looked at the decision-making patterns that can be observed in the behaviour of judges when considering inmates for parole during different stages of the day.[2]
Despite the default position being to reject parole, judges had more cognitive capacity and energy to fully consider the details of the case and make an informed decision in the mornings and after lunch, resulting in more frequently granted paroles. In the evenings, judges tended to reject parole far more frequently, which is believed to be due to the mental strain they endure throughout the day. They simply ran out of energy and defaulted to the safest option.
How can this be applied to the information security context?
Security professionals should bear in mind that if people are stressed at work, making difficult decisions, performing productive tasks, they get tired. This might affect their ability or willingness to maintain compliance. In a corporate context, this cognitive depletion may result in staff defaulting to core business activities at the expense of secondary security tasks.
Security mechanisms must be aligned with individual primary tasks in order to ensure effective implementation, by factoring in an individual's perspective, knowledge and awareness, and a modern, flexible and adaptable information security approach. The aim should therefore be to correct employee misunderstandings and misconceptions that result in non-compliant behaviour, because, in the end, people are a company's best asset.
[1] B. Shiv and A. Fedorikhin, "Heart and Mind in Conflict: The Interplay of Affect and Cognition in Consumer Decision Making", Journal of Consumer Research, 1999, 278–292.
[2] Shai Danziger, Jonathan Levav and Liora Avnaim-Pesso, "Extraneous Factors in Judicial Decisions", Proceedings of the National Academy of Sciences, 108(17), 2011, 6889–6892.
Photo by CrossfitPaleoDietFitnessClasses https://www.flickr.com/photos/crossfitpaleodietfitnessclasses/8205162689
To find out more about the psychology behind information security, read Leron's book, The Psychology of Information Security. Twitter: @le_rond
Productive SecurityPosted: December 30, 2015 Filed under: Information Security Management, Productive Security, Research, Risk Management, Security Culture | Tags: Human Behaviour, Information Security Management, Productive Security, Security Culture 4 Comments
The majority of employees within an organisation are hired to execute specific jobs, such as marketing, managing projects, manufacturing goods or overseeing financial investment. Their main – sometimes only – priority will be to efficiently complete their core business activity, so information security will usually only be a secondary consideration. Consequently, employees will be reluctant to invest more than a limited amount of effort and time on such a secondary task that they rarely understand, and from which they perceive no benefit.
Research[1] suggests that when security mechanisms cause additional work, employees will favour non-compliant behaviour in order to complete their primary tasks quickly.
There is a lack of awareness among security managers[2] about the burden that security mechanisms impose on employees, because it is assumed that the users can easily accommodate the effort that security compliance requires. In reality, employees tend to experience a negative impact on their performance because they feel that these cumbersome security mechanisms drain both their time and their effort. The risk mitigation achieved through compliance, from their perspective, is not worth the disruption to their productivity. In extreme cases, the more urgent the delivery of the primary task is, the more appealing and justifiable non-compliance becomes, regardless of employees' awareness of the risks.
When security mechanisms hinder or significantly slow down employees' performance, they will cut corners, and reorganise and adjust their primary tasks in order to avoid them. This seems to be particularly prevalent in file sharing, especially when users are restricted by permissions, by data storage or transfer allowance, and by time-consuming protocols. People will usually work around the security mechanisms and resort to the readily available commercial alternatives, which may be insecure. From the employee's perspective, the consequences of not completing a primary task are severe, as opposed to the 'potential' consequences of the risk associated with breaching security policies.
If organisations continue to set equally high goals for both security and business productivity, they are essentially leaving it up to their employees to resolve potential conflicts between them. Employees will focus most of their time and effort on carrying out their primary tasks efficiently and in a timely manner, which means that their target will be to maximise their own benefit, as opposed to the company's. It is therefore vital for organisations to find a balance between both security and productivity, because when they fail to do so, they lead – or even force – their employees to resort to non-compliant behaviour. When companies are unable to recognise and correct security mechanisms and policies that affect performance and when they exclusively reward their employees for productivity, not for security, they are effectively enabling and reinforcing non-compliant decision-making on behalf of the employees.
Employees will only comply with security policies if they are motivated to do so: they must have the perception that compliant behaviour results in personal gain. People must be given the tools and the means to understand the potential risks associated with their roles, as well as the benefits of compliant behaviour, both to themselves and to the organisation. Once they are equipped with this information and awareness, they must be trusted to make their own decisions that can serve to mitigate risks at the organisational level.
[1] Iacovos Kirlappos, Adam Beautement and M. Angela Sasse, "'Comply or Die' Is Dead: Long Live Security-Aware Principal Agents", in Financial Cryptography and Data Security, Springer, 2013, 70–82.
[2] Leron Zinatullin, "The Psychology of Information Security.", IT Governance Publishing, 2016.
Photo by Nick Carter https://www.flickr.com/photos/8323834@N07/500995147/


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With the lowest jobless rate and the second lowest crime rate of any city in Tennessee, Signal Mountain is rated the best place in Tennessee in a new study of Tennessee communities.
Movoto Real Estate, a nationwide real estate company with offices in 30 states, judged Signal Mountain to be the best city among Tennessee municipalities with more than 5,000 residents.
"With a population of just over 7,700, Signal Mountain is one of the three smallest places on our list; but this certainly does not mean it is lacking in benefits," Movoto content editor David Cross writes about the Chattanooga suburb in a blog posted today. "In fact, the only area where Signal Mountain seems to be lacking is in its crime rate."
Signal Mountain's crime rate of 708 incidents per 100,000 residents is only a fraction of the rate in nearby Chattanooga or Crossville, Movoto researchers found.
Signal Mountain also came in near the top of its class in education, with a high school diploma attainment rate of 96 percent. Only the Memphis suburb of Arlington had a higher high school graduation rate among its residents.
There is a cost to living in an attractive place like Signal Mountain. The average rent of $1,240 a month was among the highest in Tennessee.
"This may not be great for renters, but it certainly indicates that people are willing to pay top dollar to live in this great location," Cross said.
Only 0.3 percent of the population of Signal Mountain was unemployed in the most recent government report - the lowest rate of any Tennessee city.
Movoto rated 105 cities according to seven indicators to develop its list of best places. The top cities are:
1) Signal Mountain
2) Brentwood
3) Germantown
4) Farragut
5) Lakeland
Read more in tomorrow's Times Free Press
OpenTable buys Chattanooga startup Quickcue for $11.5 million
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Before we continue on our journey into change, I thought we should take a moment to recognise what we are aiming to achieve.
Change is difficult.
Real change is very difficult.
In the next few blogs we are going to start to discover what sorts of changes are needed to bring about real change in our lives. The sort of changes we desire, that bring both personal empowerment for us and planetary benefits for all. That is real change.
Change, as such, and of its self can be quite easy.
"I won't wear Reebok anymore I'm swapping to Nike".
" I'm not eating McDonalds anymore, I'm only going to eat Burger King"
You get the drift. These sorts of changes are easy. Why? Well, firstly because your not really changing anything substantial, just a preference for more of the same. It is really only a thin veneer of change. Ultimately it makes no difference, either to yourself or anyone else. Although it might give you the thrilling illusion of change in your life, and perhaps something to make Facebook conversation about.
Secondly, veneer change is easy because there has been no sacrifice. Real change is difficult exactly because it requires sacrifice. It requires the giving away of the old habits and replacing them with new habits. Old habits have to be sacrificed on the fires of the new. They have to be, to make room for the change of the new entering your life.
Sacrifice, is not a word we find in common usage anymore. Exactly because it is a powerful notion. Whether your sacrificing for others or for yourself, it is a powerful and strong action to take. But real change in your life will demand some sacrifice.
However, the rewards are great. If you were content with the status quo you wouldn't be following this blog, and thinking about following a path of change. Real Change!
So before we move on, I say we boldly acknowledge our brave endeavour. That what we are wanting, what we will be trying for, is real meaningful helpful change that serves our needs both physically and spiritually.
That it is the hard path.
But it is the path that legends are made from. Proudly be part of the process, celebrate meaning through action. Make a stand!
Be your own legend.


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Jesus Heals Rosa
We were leaving the mall when we saw a woman wearing an arm brace getting out of her car. We asked her if she wanted prayer and she said—YES! Rosa had broken her collarbone and some ribs in a car accident over a month ago and her pain level was an 8 out 10.


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You don't need a Cosmo article to tell you that your boss probably won't appreciate being called a douche bag or hearing that you "cannot WAIT for 5.30". However, in the course of the day's casual chit chat, you might be letting some statements slip that seem perfectly innocent to you but that could be sounding major subliminal alarm bells in your boss's head.
Here, with the help of career guru Dan Schawbel, author of Promote Yourself: The New Rules For Building An Outstanding Career, are our top five sentences that should never pass your lips…
1. "I'm soooo tired"
Newsflash: every boss in the world knows their employees have lives outside work. Lives that may often involve late nights, domestic spats, crying kids, drunk best friends, unwell pets and noisy neighbours. But moaning about being tired is quite simply a no-no. As Dan explains: "This shows that you aren't getting enough sleep, which translates into low productivity. Saying that you're too tired makes you look bad because you're complaining about not getting enough sleep or working too hard when your colleagues aren't." In other words: quit it.
2. "But we usually do it this way…"
"Be accepting of new ideas and ways of doing things," says Dan. "If you always do things one way, you'll get the same results. Let other people voice their opinions and they will respect you more. Even better, you'll come off as a leader." A new report entitled Upwardly mobile by Deloitte highlighted the three key characteristics of the next generation of leaders, and flexibility coupled with a willingness to challenge the status quo came out on top. With rapidly updated technology changing the landscape of what's possible, don't be the one griping about change – it's inevitable, so embrace it. (Hint: if you have to fake your enthusiasm, go ahead!)
3. "This is probably a really bad idea but…"
If brainstorming is a regular part of your 9-5, you'll already be familiar with the phrase, "There's no such thing as a bad idea". Well it's true. Starting your contribution to a meeting in this way may be driven by modesty but you're sending out a load of negative signals to your colleagues and bosses. Dan says, "Never start a sentence telling a manager or co-worker that your idea is bad idea because they won't take it as seriously and will already feel let down." Think about it – have you ever heard Obama start one of his kick-ass speeches with, 'This probably won't make sense but…'? Exactly. Ditch your doubts. Just pitch it.
4. "I thought Jane/Jim was doing it"
There are two reasons why someone might say this. One – you forgot about a task and are blaming someone else. Two – you genuinely thought someone else was responsible. The bad news is, neither of these reasons paint you in a good light. "It doesn't look good if you're blaming other people for not doing work when it was your responsibility in the first place," says Dan. And if you didn't know it was your responsibility, you should have asked. Initiative and being unafraid to ask for clarity are key traits among those who rise to the top of their professions.
5. "OMG. I am SO busy."
Repeat after us: everybody is busy. Thanks largely to Blackberrys and a pretty major recession, everyone is working longer, harder hours than ever before. We used to think (read: dream) this was a phase that might soon pass but a recent BUPA survey showed that 49% of women believe they are suffering from stress. You might be saying this to emphasise how hard you're working and how much you have on your plate, but it's unlikely to be received positively. Those around you are most probably thinking, 'Me freakin' too.' Dan adds, "If your manager needs help on something, you're never too busy to lend a hand." So if you want to flag up how much you have on, say something emotionally-neutral, such as, 'I've got a lot to work through here', and leave it at that.


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Tooth Whitening enables patients to dramatically whiten and brighten their teeth and create the fabulous smile they have always desired!
Tooth whitening is the most popular form of all Cosmetic Dentistry treatments. We love the smiles we get when our patients first look and see their new whiter teeth after their first visit. We want to enhance your smile! There are many processes now on the market and we have carefully selected the best for our patients. Our office uses exclusively Opalescence and the results are exceptional. In a recent independent study, Opalescence out performed even the highly touted system of television fame.
Safe and effective, the results of Opalescence Whitening will last for several years and can be touched up when you desire. Developed By my friend Dr. Don Fisher of Salt Lake City. As an experienced dentist he knew what dentists and patients were looking for in a whitening system and based on that knowledge produced his product. Still involved in the production of Opalescence in Salt Lake City, there is no doubt in my mind that quality control and consistency are superb. This care leads to superb results
Teeth Whitening Process (Bleaching)
The Whitening process can remove moderate stains and discolorations from your teeth helping you to restore their original lightness. Teeth become discolored or stained over time due to a variety of causes. Some common causes of tooth discoloration include consuming excessive quantities of coffee, tea, soft drinks, red wine or tobacco. The whitening process can also lighten naturally darker teeth and those with tetracycline and other difficult discolorations and deeper stains.
The process goes like this. First a very thin "athletic mouth guard" like appliance is fabricated to fit closely to you to your teeth. Then the gums are covered and protected for your tooth whitening treatment. The office strength Opalescence gel is applied to your teeth and left in place for a few minutes.
The next day you will place a gel inside the clear "tray" and wear it for a few hours. This process is repeated, until you attain the degree of whitening that is perfect for you. You are in complete control of the degree and the amount of whitening you want. Also you can select how fast the change occurs. We have had nothing but rave reviews.
We are dedicated to creating beautiful, healthy smiles. Our team can help turn your dreams into a reality! Come see us soon.
We offer a No Charge Whitening Consultation at our Encino Dental Office.


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140 Locke St South, Hamilton
140 Locke St South, Hamilton
140 Locke St South, Hamilton
Let's face it; kids are growing up much differently today. Their virtual community is their playground. Boys connect with their friends through online gaming and Xbox microphones rather than getting together to play street hockey. Girls are busy texting and chatting on social networking sites, or practicing their own Xbox skills. Nevertheless, it is still important that parents break into their child's world in order to stay connected.
While it may be tough to pry your son or daughter away from their computer screen to join you for an outdoor excursion, there are still a few creative ways to create bonding opportunities. Getting a haircut together, for instance, can be a great way to establish a regular ritual that results in fond memories.
Going out every six weeks or so to get a hair trim requires very little energy expenditure and can actually be relaxing. If you're fortunate enough to be able to sit side-by-side in the stylist's chair, you might find it's a great opportunity for a bit of laughter too.
Girls get to see their mom in a new light and boys enjoy being on a level playing field with their dads who are at the mercy of a scissor-bearing barber.
Going to a stylist together can create a series of "firsts" done together too:
At first it may be a chore to get your child to go along with the plan. Most children will kick and scream a little in resistance—that seems to be the way they're programmed. Pulling them away from their computer screens and getting them to put the game controllers down for a time, is a healthy thing to do.
As parents, it is important to teach your children how to look after their appearance. It is also important to be the one to create connecting opportunities as often as possible to help stay in touch with the pulse of their life. Most children no matter what the age like to look nice and will thank you in the end for helping them to achieve that.
Planning regular haircut days together, maybe after a morning breakfast out or followed by a burger or shopping, is a great way to create a long-term bond with your child and to develop memories you can both take into the future.


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Landaverde receives international fellowship
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August Heat, starring Mark Jude Sullivan (One Life to Live, As The World Turns) and Jarlath Conroy (True Grit, Day of the Dead, Kinsey), received its world premiere screening at the 2014 Rhode Island International Film Festival (where it won the Directorial Discovery Award), and was officially selected to screen at the HP Lovecraft Film Festival in LA, Savannah Film Festival, Zero Film Festival NY, Garden State Film Festival, Soho International Film Festival, and Seattle International Film Festival. Directed by Matthew James Thompson, the short film is based on the chilling short story of the same name by W.F. Harvey. August Heat was awarded a Platinum Remi at the 2015 Worldfest-Houston International Film Festival. Music by Ryan Whittier.
Ryan Whittier Scores "August Heat"
by Ryan Whittier on April 21, 2015, no comments