text:
(written from a Production point of view)
Following an accident during an Academy training exercise that leads to the death of one of his friends, Wesley Crusher must decide whether loyalty or truth is the first duty.
- "Captain's Log, Stardate 45703.9. We are en route to Earth, where it will be my pleasant duty to deliver this year's commencement address at Starfleet Academy. I'm also looking forward to seeing Wesley Crusher again. His flight team will perform a demonstration near Saturn that will be transmitted to the graduation ceremonies."
The USS Enterprise-D is en route to Earth where Captain Picard will give this year's Starfleet Academy commencement speech. But before reaching Earth, the captain receives a message from Rear Admiral Brand, the Academy superintendent: there's been an accident involving Cadet Wesley Crusher.
Act OneEdit
Picard brings the news to Dr. Crusher: her son's flight team, Nova Squadron, has suffered a catastrophic collision, one pilot has been killed, and Wesley has been seriously injured. While she is worried, Picard assures her that he will be fine, and their thoughts turn to Wesley's lost friend, Joshua Albert.
Upon arrival at Earth, Admiral Brand briefs the Nova Squadron parents, and Captain Picard, about the upcoming inquiry into the accident. Joshua's father, a lieutenant commander in Starfleet, is consulted and requests that commencement ceremonies go forward despite plans to cancel them due to the tragedy. After all, there are still duties to perform and life must go on.
Picard and Dr. Crusher go to Wesley's quarters. Picard attempts to talk to Wesley about what happened during the accident but he refuses, saying that he has gone over it too many times over the past two days. Their reunion is interrupted by the leader of Nova Squadron, Cadet Nicholas Locarno, who says that he was there to check on Wesley. Locarno tells them that he feels horrible that he has lost a member of his team. Picard replies that unfortunately for a commanding officer, it never gets easier. Wesley then asks Picard and his mother to leave, saying that he has to talk to Locarno about some things. After Picard and Crusher leave, Locarno tells Wesley not to worry about the inquiry and everything will be fine, as long as the team sticks together.
Act TwoEdit
Captain Picard walks through the quad of Starfleet Academy and finds Boothby, the Academy groundskeeper. He catches up with him and reminisces about his days in the Academy. Meanwhile, Locarno gives a pep talk to his team before entering the room for the board of inquiry investigating the accident.
To open the deposition, Cadet Locarno gives a description of the maneuver they performed. He explains that, while approaching Saturn, the group turned toward Titan, and moved into a diamond slot formation. They turned again in preparation for a Yeager loop. Soon after, Albert's ship, in the starboard position, collided with Jean Hajar in the center and eventually all five ships were destroyed just after the crew was transported out. Admiral Brand asks the team navigator, Cadet Hajar, if they had changed their flight plan after filing it with Starfleet. When the navigator gives a cryptic response of "we were still within flight safety parameters," Admiral Brand becomes angry, stating that Hajar did not answer her question. She then says yes, they did change their flight plan en route. Captain Satelk, a Vulcan, then asks Cadet Sito Jaxa, who was flying in the rear of the formation and thus had the best vantage point of the crash, if she saw either the collision itself or any indication beforehand that Albert was having problems. She says that she didn't see him because she was flying on sensors alone, which was extremely unusual for the maneuvers listed in the team's testimony. After being continually probed by Admiral Brand and Captain Satelk, not believing the answers they received, Locarno helps out Hajar and Sito by blaming the accident on Cadet Albert. Locarno says that Albert crashed into Cadet Hajar when he panicked while performing the Yeager loop maneuver near Titan.
Admiral Brand says that she is disturbed over what has happened. She says that Nova Squadron has displayed a large degree of misjudgment and she is dismayed that the team did not release the information on Albert's insecurity on flying before the accident. Admiral Brand says that the first data from Wesley Crusher's flight recorder would be available that evening. Pending the results, the board of inquiry will be in recess and will reconvene at 1300 hours tomorrow. Cadet Albert's father is visibly dismayed over what the team has said about his son. Locarno tells Wesley Crusher that there's nothing to worry about and to trust him.
Act ThreeEdit
Captain Picard asks Chief Engineer La Forge and Data to make their own independent investigation into the crash. La Forge is unsure what they will find outside of the Academy investigation, as they have the most sophisticated accident reconstruction simulation equipment available. Picard agrees but notes that Wesley is one of their own and they must help in the investigation.
Meanwhile, back on Earth, the flight team meets together to get their stories straight on the next round of questioning in the board of inquiry. Wesley and the rest of the team are angry that they lied to the board of inquiry, but Locarno insists that it is now time for them to save their own skins. They are convincing themselves that Albert did have some kind of trouble. Locarno then starts to brief Wesley on his flight recorder data that was highly damaged during the accident and only covers the time before the crash. Wesley doesn't believe he can lie to the board, but Sito tells him not to volunteer any additional information. With Locarno's emphasis on Wesley's knowledge that a team must support each other when their lives are in each other's hands, he silently agrees.
Wesley goes to practice his deposition where he meets Cadet Albert's father. He brings Wesley his sweater from Joshua's quarters. Wesley identifies it as a memento from a ski trip to Calgary, as Joshua had forgotten his. They reminisce on Cadet Albert, talking about his problems in math and how he never gave up on anything. Cadet Albert had a lot of respect for Wesley. Joshua's father admits that he knows that it was his son's fault and apologizes for letting the team down.
The next day, Wesley begins his deposition, following along with the video account of the crash from his flight recorder. After his flight recorder shorts out, he gives a narrative of his version of the events. When Admiral Brand asks if he has anything to add, he says no. Captain Satelk suspiciously asks Wesley to describe a Yeager loop. The Captain asks Wesley if Nova Squadron had ever gone out of formation after completing the Yeager loop. Wesley says no. Admiral Brand asks if he is absolutely sure about that. He says he is. Captain Satelk then confronts Wesley with the image from a satellite orbiting Saturn that shows their squadron's ships in a very different formation while they were in the satellite's field of view, approximately seven seconds before the accident. When Admiral Brand asks what Wesley's explanation is for this, he has none.
Act FourEdit
Doctor Crusher comforts Wesley in his quarters and assures him that the Enterprise is going to find out what has happened. She thinks it is strange that the satellite view makes it look like he is lying when she knows he is not. As a result, Doctor Crusher and the other parents got together and decide that they want to delay the inquiry. Wesley is shocked and tells his mother to stay out of the inquiry and not to protect him.
Picard has another talk with Boothby on the Academy grounds, asking him to tell him more about Nova Squadron. Boothby says that after Nova Squadron won the Rigel Cup the other students treated them like they were gods, and that was a difficult thing to live up to. Boothby also says that Nova Squadron would do anything for the team leader, Locarno, even if it meant "going right over a cliff." Captain Picard returns to the Enterprise and asks if La Forge and Data have come up with anything in their investigation. They say no, stating that there are too many variables to determine exactly what happened; however, one item of note was that Wesley's plasma interlock was open when it is supposed to be closed during flight. It is extremely dangerous, as the interlock may ignite the drive plasma. Given this information and the imagery shown from the satellite, Picard realizes what Nova Squadron was trying to do that caused the accident.
Act FiveEdit
Captain Picard invites Wesley Crusher to his ready room on the Enterprise. Picard asks him to watch an animation simulation on his display. Wesley identifies a Kolvoord Starburst, and admits that the maneuver hasn't been performed at the Academy for a hundred years because it had been banned after an incident where all five cadets who attempted the maneuver died after an accident. Captain Picard says that he thinks that Locarno wanted to end his Academy days in a blaze of glory and manipulated the team to perform the maneuver. He asks Wesley if he is correct. Wesley chooses not to answer. Picard says that he has already answered the question at the board of inquiry – a lie. Wesley says that he has told the truth; however, Picard tells him that he has told a partial truth, leaving out important details, which in his opinion is still a lie. Captain Picard reminds Wesley of how he knew every control on his chair when his mother brought him to the bridge on the day he first boarded the ship, and that he chose to make him an acting ensign due to his belief that Wesley had the potential to be a great Starfleet officer, a belief Picard had never questioned until this incident. He then tells Wesley that the first duty of every officer is to the truth, one of the principles upon which Starfleet was founded on and gives Wesley a simple choice – either he tell Admiral Brand the truth about what happened or he will before angrily dismissing him.
Back on Earth, Wesley calls Locarno to his quarters where Wesley tells Locarno everything that transpired on the Enterprise. Locarno says that Picard has no hard evidence of what has happened and that it will be okay – they simply have to dispute Picard's account. Wesley says he can't call Picard a liar and decides to tell Admiral Brand what really happened. Locarno becomes angry because Wesley has made the decision alone to turn them in. Locarno informs Wesley of the duty to his friends. As an alternate plan to coming forward, Locarno tells Wesley to resign his Academy commission to save the team. After all, Locarno would do it without hesitation if he were in Wesley's position.
At the board of inquiry, Admiral Brand tells Nova Squadron that the disputing testimony of the satellite and their accounts are troubling; either the satellite has recorded inaccurate data or the cadets have lied to the inquiry. It is clear that Brand believes there is a cover-up going on between the four, but as there is no hard evidence either way she is left with no choice but to close the inquiry. Admiral Brand issues her judgment – she revokes Nova Squadron's flight privileges and issues a formal reprimand to the cadets' permanent records. She then closes the investigation with the ringing of a bell.
Wesley then stands up and says he has something to add. The admiral lets Wesley proceed and admit the truth. Wesley says that Albert died because they pressured him into executing the Kolvoord Starburst – a maneuver that Albert admitted he wasn't ready for. Admiral Brand asks if Locarno has anything to say. He remains silent.
The inquiry has concluded and Wesley is sitting on the grounds of the Academy. Captain Picard arrives and informs Wesley that Locarno has been expelled. Wesley thinks they all should have been expelled and Picard tells him they very nearly were, but were saved when Locarno took full responsibility for the incident to keep everyone else in Starfleet. "Just as he said he would," Wesley comments. Picard then informs Wesley of additional consequences Admiral Brand handed down. In addition to the reprimand, she has canceled Wesley's academic credits for the previous year and he will not graduate with his class. Captain Picard says that there will be difficult times ahead for Wesley and that it will not be easy for him to remain on campus with everyone knowing what he did. Wesley thanks Picard for his help. Picard says that Wesley knew the right thing to do; Picard just pushed him in the right direction (just like Boothby did for him). The two then bid a farewell to each other.
Memorable quotesEdit
"What happened to your hair?"
- - Boothby, to Captain Jean-Luc Picard
"Look, don't worry about it, Wes. Everything's gonna be all right. As long as we stick together."
- - Nicholas Locarno, before the hearing
"You don't have to lie, just don't... volunteer any new information."
- - Sito Jaxa, to Wesley Crusher before his deposition
"And you told the truth, up to a point. But a lie of omission is still a lie!"
- - Captain Jean-Luc Picard, to Cadet Wesley Crusher
"The first duty of every Starfleet officer is to the truth, whether it's scientific truth, or historical truth, or personal truth! It is the guiding principle on which Starfleet is based, and if you can't find it within yourself to stand up and tell the truth about what happened, you don't deserve to wear that uniform. I'm going to make this simple for you, Mr. Crusher; either you come forward and tell Admiral Brand what really took place, or I will."
- - Picard and Cadet Wesley Crusher – Listen to this quote file info
"He got to you, didn't he? Picard told you some big story about duty and honor. Well, that must've been a pretty good speech to make you turn your back on your friends."
"We're Starfleet cadets. We have a duty to the truth."
"What about your duty to your friends? I got you on this team. I gave you a chance when there were upperclassmen waiting in line. I said: 'He won't let us down. He was on the Enterprise. He knows what it's like to trust somebody with his life.' Well, I guess I was wrong."
- - Locarno and Wesley Crusher – Listen to this quote file info
"You made a mistake. There isn't a man among us who hasn't been young enough to make one."
- - Boothby, to Picard
"Do you remember the first day you came aboard this ship? Your mother brought you on the Bridge. And you even sat in my chair! I was annoyed! A presumptuous child playing on my ship! But I never forgot how you already knew every control, every display. You behaved as though you belonged on the Bridge. And then, later, when I decided to make you an acting Ensign, I was convinced that you could be an outstanding officer. And I never questioned that conviction... until now."
- - Captain Jean-Luc Picard, to Cadet Wesley Crusher
"Yesterday I testified that the crash occurred following a Yeager loop. That is not entirely true. We performed the loop, and, afterwards, broke formation and attempted a Kolvoord starburst. We knew it was prohibited and we knew it was dangerous, but we wanted to do something spectacular for the commencement demonstration. We pushed Josh into it and he wasn't ready. We thought we could do it. We thought we could do anything. We were wrong, and Josh died."
- - Cadet Wesley Crusher
"You have difficult times ahead."
"Yes, sir. Thank you, captain."
"You knew what you had to do. I just made sure that you listened to yourself. Goodbye, cadet."
"Goodbye, captain."
- - Picard, bidding Wesley Crusher farewell at Starfleet Academy when the investigation is concluded (last lines)
Background information Edit
Production history Edit
- Final draft script: 22 January 1992 [1]
- Filmed: 24 January 1992 – 3 February 1992
- Second unit inserts filmed: 6 March 1992
- Premiere airdate: 30 March 1992
- First UK airdate: 26 April 1995
Story and script Edit
- The story for this episode was developed by Ronald D. Moore, during the writing staff's Mexican retreat in the Fall of 1991. (Star Trek: The Next Generation Companion)
- Rick Berman was initially skeptical of the idea. Michael Piller recalled, "When we pitched it to Rick, he said, it's not a Star Trek. Star Trek is about going off into space and exploring new planets. It's not about going back to Earth. He's right, of course, and no one's going to argue that he's not, but I looked at him and said 'Look, to me we have the opportunity to do something special. We have the chance to explore an issue that is extra meaningful to a lot of young people. If you're involved in drugs or teenage misbehavior or crime, and you may know that it's the wrong thing and you have the choice of being loyal to your friends or doing what is honest – that is a great issue for us to explore." Berman agreed, on the condition that a maximum of three sets were used. (Captains' Logs: The Unauthorized Complete Trek Voyages)
- According to Berman, in early stages of the story, Wesley's crime was more heinous, and the cover-up was much more obvious. He stated, "I found that unacceptable. Wesley is Wesley. He is one of our characters and heroes and he's capable of lapses in judgement, capable of making decisions on an emotional basis as opposed to thinking them out, but not capable of some of the more severe things that were suggested. And not capable of overt cover-up, lying to Starfleet Academy officials. So we basically tempered it down, still keeping it believable and the crime that was serious and would result in a punishment." (Captains' Logs: The Unauthorized Complete Trek Voyages)
- A dispute arose between Moore and Piller regarding the ending. Piller recalled, "I thought he should choose the truth, and Ron thought he couldn't go back on his friends. Ultimately I gave the order to go with the truth – that's what I'd want my kids to do – but I think it shows how much we can get into these characters when we find ourselves debating the points they're arguing." (Star Trek: The Next Generation Companion)
- Moore later elaborated that, had he prevailed, the story would have been structured very differently, such that Wesley's actions would still be the "correct" moral choice. He noted,
- "In the aired version of events, Wesley steps forward even though the court of inquiry is about to let them all off the hook. In so doing, Wes commits an act of moral courage by standing up for the truth and being punished when to remain silent would've allowed him to go scot free. Now, let's assume the circumstances had been constructed so that the Nova Squadron was going to be kicked out of the Academy by the court if they kept silent about what really happened. Say that the team had made a decision not to finger the one among them who came up with the idea on the "we all hang together" philosophy. In that scenario, Wesley coming forward to tell the truth is suddenly an act of moral cowardice because it appears that he's only trying to save his own skin at the expense of one of his teammates.
- "If that had been the story (which is more or less what Naren and I were advocating) then Picard's impassioned speech to Wesley about the morality of coming forward to tell the truth is suddenly a scene where the Captain tries to convince a young man not to throw away his own career in order to protect one of his friends. In the end, Locarno (the true culprit) comes forward on his own in order to save the rest of the team. As you can see, it's a very different kind of tale even though the essential "plot" is relatively unchanged.
- "... Both stories are valid and interesting, but I prefered the story about a young man willing to stand with his friends rather than a morality tale about telling the truth. Don't get me wrong – I like "The First Duty," and I think it works pretty well just as it is, I just wanted to tell a different story." (AOL chat, 1997)
- According to Piller, Picard's unnamed indiscretion was added to the script relatively late in the process. "We had to have scenes with Boothby and Picard and we had scenes where they talked about the case, they talked about things, but the scenes weren't clicking and they were the weakest parts of the show. We started talking about maybe he helped Picard out with a problem and maybe he got into trouble, and we tried to figure out what it was. Rick said it doesn't matter what Picard's trouble was. We keep that part of our character a mystery, which we like to do every once in a while. That was a great decision and what it did for us was put in perspective in a life cycle sort of way that if you make a mistake when you're young and it's found out, you have to pay a price for it. It doesn't mean your life is ruined. It means you can still become Jean-Luc Picard." (Captains' Logs: The Unauthorized Complete Trek Voyages)
- According to Naren Shankar, the character Nicolas Locarno was not part of the first draft of the script. Instead of Locarno, Ed Lauter's character Lieutenant Commander Albert was an integral part of the story, as a tough, career-minded officer. (The Official Star Trek: The Next Generation Magazine issue 21, p. 15)
- According to Jack Treviño, about a year before the episode aired, he submitted his first script through the open script policy, called "The Truth". It had Wesley Crusher going to Starfleet Academy almost killing another cadet due to arrogance. It was rejected, Treviño later commented upon the similarities to this story. [2]
Production Edit
- "The First Duty" was filmed between Friday 24 January 1992 and Monday 3 February 1992 on Paramount Stage 8, 9, and 16. On Monday 27 January 1992 the production filmed the Starfleet Academy outdoor scenes on location at the Tillman Water Reclamation Plant. Second unit inserts were filmed on Friday 6 March 1992 on Paramount Stage 8 and 16.
- On Friday 24 January 1992 Make-A-Wish Foundation child Karo Coy-Smith visited the sets at 11:00 am and on Monday 27 January 1992 the ice hockey team the New York Rangers had a set visit between 11:30 am and 12:15 pm although main filming took place on location. (Call sheets)
- The Academy flag seen in the exterior matte paintings flies at half-staff, a touch added by Dan Curry. (Star Trek: The Next Generation Companion) This episode also featured one of the last oil painted matte painting by Curry himself. ("Memorable Mission Year Five" ("Hero Worship"), TNG Season 5 DVD special feature)
Cast and characters Edit
- Robert Duncan McNeill (Nicholas Locarno) later played Tom Paris on Star Trek: Voyager, a character partly based on Locarno. It was hoped that Locarno himself would be a character on Voyager, but when it was realized that such a decision would mean that the writers, to wit Ronald D. Moore and Naren Shankar, of this episode would receive royalties for each Voyager episode, it was deemed cost-prohibitive and the character was adjusted to become Tom Paris. (citation needed • edit) However, this was an unlikely rationale as, while the reasoning per Writers Guild of America rules was valid for stories bought from outside writers, it did not hold true for "on-staff" writers, which Moore and Shankar at the time were.
- A picture of Robert Duncan McNeill as Locarno later appeared on Admiral Owen Paris' desk (representing Tom Paris as a cadet) in VOY: "Pathfinder".
- Robert Duncan McNeill said in an interview that while they may seem similar, Locarno and Tom Paris were actually quite different. He remarked, "Locarno seemed like a nice guy, but deep down he was a bad guy. Tom Paris is an opposite premise in a way. Deep down he's a good guy. He's just made some mistakes." Some fans have interpreted this as another example of why Paris was created to fill Locarno's originally-planned role on Voyager, as his actions in this episode rendered him irredeemable while Paris still had a chance to make up for his mistakes. [3] McNeil however, did not take into account in his narrative that the Locarno character eventually took sole responsibility for the incident and had successfully pleaded on behalf of his team mates to be retained by the Academy, whereas Tom Paris was at first somewhat reluctant to own up to the bad choices he had made.
- Voyager Producer Jeri Taylor has stated, "We had liked the idea of a character like Tom Paris ever since we had done "First Duty" and had Lecarno [sic.]. We didn't make Lecarno the con officer, because he was somewhat darker and more damaged. We felt Lecarno couldn't be redeemed and we wanted to be on a journey of redemption." On the same occasion Taylor confirmed that McNeill had always been the first choice for the character, "We knew from the get-go we were going to read this guy," thereby squashing the contemporary rumor that it had been a stroke of inspiration from Executive Producer Rick Berman. (Cinefantastique, Vol. 27, issue 4/5, p. 62)
- It turned out that Taylor even proceeded from the assumption that McNeill was to reprise the Locarno character for Voyager, as her preliminary story notes of 3 August 1993 during the development stage of the new series showed and where he was mentioned by name as one of the main protagonists, reiterated in her story notes of 10 August. However, by the time a preliminary version of the series' "Writer's Bible" was drafted at the end of September, the character's name was, for whatever reason, changed into that of Tom Paris. (A Vision of the Future - Star Trek: Voyager, pp. 178, 186 & 208)
- Episode writers Moore and Shankar never bought into the "irredeemable" argument however, stating on a later occasion that they were "bummed" that the very same actor McNeill was recast as Tom Paris, instead of reprising his role as Locarno as they could see no valid reason as to why Locarno's actions should have been irredeemable whereas Paris' equally serious actions were not. Shankar took a jab at the "royalties" argument as well when he jokingly added that he would not have minded the royalties cheques either, knowing full well that he, as then staff writer, was not entitled to any. (TNG Season 5 Blu-ray: "The First Duty", audio commentary)
- Shannon Fill reprised her role as Sito Jaxa in TNG: "Lower Decks".
- This is the first time we actually see Boothby, played by Ray Walston. He replies in response to Picard's comment "I thought you were a mean-spirited, vicious, old man.", "I was, and by the way, I was about the same age that you are now", which makes Boothby around 104 years old in this episode. He reprised the role in two episodes of Star Trek: Voyager, "In the Flesh", and "The Fight" (although on both these occasions it is not the real Boothby, but a member of Species 8472 disguised as him and a hologram/hallucination respectively).
Continuity Edit
- Although spoken of since the original series, this is the first appearance of Starfleet Academy.
- Ronald D. Moore also wrote the Deep Space Nine episode "Valiant" that focused on another group of Starfleet cadets, Red Squad.
- Picard references of his meeting with Wesley sitting in his chair in "Encounter at Farpoint", and making him an acting ensign later in "Where No One Has Gone Before".
- The Ligonians from "Code of Honor" are mentioned for the last time.
- This episode would prove to be the jumping-off point for two seventh season episodes: "Lower Decks" and "Journey's End".
- The uniforms worn by the cadet crew resemble the "DS9-style" uniforms though without the gray undershirt.
Sets and props Edit
- Wesley has a model of the USS Enterprise in his quarters. This is actually a pewter and gold replica of the ship that The Franklin Mint issued in the late 1980s.
- Wesley's quarters at the Academy have a hinged door with a mechanical doorknob or doorbell, rather than the automatic sliding doors seen in most Starfleet facilities.
Reception Edit
- Entertainment Weekly ranked this episode #9 on their list of "The Top 10 Episodes" to celebrate the 20th anniversary of Star Trek: The Next Generation. [4]
- The writing staff was pleased with the added depth this episode gave to the character of Wesley.
- Jeri Taylor remarked, "I felt this episode humanized Wesley in a way that he never has been and maybe now would allow fans to actually like him. He wore this awful mantle of the genius child who always saved the ship and in that sense seemed remote from a real person. He was the perfect Wesley, and that was hard with people to identify with. He made a mistake, a bad mistake, he's flawed. People are and I think in enriching him as a character, it gives him texture, maturity. It gives him something he now has to work through. That makes you a finer person in the end instead of just being a plastic perfect teenager." (Captains' Logs: The Unauthorized Complete Trek Voyages)
- Ron Moore agreed, noting, "We took that character in a really interesting direction and I think it helps him grow as a character a lot and makes him more accessible and human. I'm just really happy with what the episode became. It's probably my favorite episode of the year. It had a lot of meaty stuff; the Picard/Wesley scene is powerful. When he looks up from behind the desk and gets up, you think he's going to slug him. Picard just had a real heartfelt anger in his face." (Captains' Logs: The Unauthorized Complete Trek Voyages)
- Director Paul Lynch credited the performance of Wil Wheaton, noting "It's nice to see because he was a good young kid actor when we first started Next Generation, and now he's matured into a good first-rate actor. It's nice to see the difference over the years." (Captains' Logs: The Unauthorized Complete Trek Voyages)
- Rick Berman opined, "I think the direction by Paul Lynch was excellent and the casting was great. Getting Ray Walston to play Boothby was fortuitous and the casting of the three other Starfleet kids was successful. It was not a typical episode, it was not science fiction in nature, it was earthbound and it was a very dramatic character piece and courtroom drama. As filmmaking and one hour dramatic television, I thought it was riveting. It was a terrific episode and by dealing with some of the hi-tech abilities to detect what they were doing, we got elements of science-fiction in there as well." (Captains' Logs: The Unauthorized Complete Trek Voyages)
- Michael Piller mentioned that "... the Air Force is showing this episode today to say "Look! Thats what it's all about."" ("Departmental Briefing Year Five" ("The First Duty"), TNG Season 5 DVD special feature)
- A mission report for this episode by John Sayers was published in The Official Star Trek: The Next Generation Magazine issue 21, pp. 10-12.
- This episode is shown to United States Air Force Academy cadets in training, citing the USAFA's motto of "I will not lie, cheat or steal, nor tolerate those who do." The episode is used to emphasize the Academy's adherence to moral code and the truth.
Video and DVD releases Edit
- Original UK VHS release (two-episode tapes, CIC Video): Volume 60, 15 February 1993
- UK re-release (three-episode tapes, Paramount Home Entertainment): Volume 5.7, 2 December 2002
- As part of the TNG Season 5 DVD collection
Links and references Edit
Starring Edit
Also starring Edit
- LeVar Burton as Lt. Cmdr. Geordi La Forge
- Michael Dorn as Lt. Worf
- Gates McFadden as Dr. Beverly Crusher
- Marina Sirtis as Counselor Deanna Troi
- Brent Spiner as Lt. Commander Data
Guest stars Edit
- Ray Walston as Boothby
- Robert Duncan McNeill as Nicholas Locarno
- Ed Lauter as Albert
- Richard Fancy as Satelk
Special guest star Edit
And guest starring Edit
Co-stars Edit
- Walker Brandt as Hajar
- Shannon Fill as Sito
Uncredited co-stars Edit
- Rachen Assapiomonwait as Nelson
- Louise Bale as a Peliar Zel Starfleet cadet
- Belscher as a Starfleet cadet
- Brian Bennett as a Starfleet cadet
- Cigi Britton as
- R. Bruce as a parent
- Carl David Burks as Russell
- Tracee Lee Cocco as Jae
- Cohen as a Starfleet cadet
- Dixon as a Starfleet cadet
- M. Dysart as a Starfleet Academy teacher
- Hal Donahue as a Starfleet Academy teacher
- J. Elliot as a parent
- S. Halm as parent
- K. Holland as a Starfleet cadet
- Hwang as a Starfleet cadet
- L. Jeffreys as a Starfleet Academy teacher
- Kamilyn Kaneko as a Starfleet cadet
- Jacquelyn Masche as a parent
- R. McDowell as a Starfleet cadet
- Mitchell as a Starfleet cadet
- Michael Moorehead as a science division ensign
- Raber as a Starfleet cadet
- Richard Rothenberg as a Starfleet cadet
- J. Stanfill as a Starfleet cadet
- John Tampoya as an operations division ensign
- R. Torre as a parent
- D. Turner as a Starfleet cadet
- A. Valdez as a Vulcan Starfleet cadet
- V. Valles as a Starfleet Academy teacher
- D. Wayman as a parent
- Christina Wegler Miles as a command division ensign
Stand-ins and photo doubles Edit
- David Keith Anderson – stand-in for LeVar Burton
- Patty Davis – stand-in for Jacqueline Brookes
- Melba Gonzalez – stand-in for Marina Sirtis
- Eben Ham – stand-in for Ed Lauter
- Jackie – stand-in for Walker Brandt
- Ron Large – photo double for Patrick Stewart
- Tim McCormack – stand-in for Brent Spiner, Wil Wheaton, Ray Walston, and Richard Fancy
- Lorine Mendell – stand-in for Gates McFadden
- Richard Sarstedt – stand-in for Jonathan Frakes, Robert Duncan McNeill, and Richard Rothenberg
- Dennis Tracy – stand-in for Patrick Stewart
- Guy Vardaman – stand-in for Wil Wheaton
- James Washington – stand-in for Michael Dorn
2260s; 2324; 2327; 2368; 47 references; academic credit; Academy Flight Range; Academy Range Officer; Academy training craft; acting ensign; Albert, Joshua; allergy; apogee; Apollo spacecraft; Bajoran; best friend; Betazoid; bicaridine; board of inquiry; cadet; calculus; Calgary; campus; Class of '27; coach; command level officer; commencement address; coolant interlock; coolant tank; cover-up; Crusher family; data recorder; deposition; diamond slot formation; dinner party; Earth; emergency transporter; emergency evac station; engine coolant; expulsion; flag of the Federation; flight plan; flight recorder; flight team; formal reprimand; fracture; Golden Gate Bridge; groundskeeper; graduation ceremony; herbicide; holodeck; Immelmann turn; infirmary; Kolvoord Starburst; kph; landing strut; lie; Ligonian; Ligonian wrestler; maintenance bay; mathematics; memorial service; meter; metorapan; Midsummer Night's Dream, A; Mimas; Minsk; navigational control satellite; Nova Squadron; orbit; Parrises squares; Peliar Zel native; personnel file; Picard's Academy superintendent; plasma; plasma exhaust; power flow; pittosporum; proximity alarm; range officer; reconstructive analysis lab; regeneration series; Rigel Cup; Riker's Academy superintendent; running; rybotherapy; San Francisco; Saturn; Saturn NavCon file 6-379; second-degree burn; sensors; skiing; rot; squadron; starburst victims; Starfleet; Starfleet Academy; Starfleet Academy Database; Starfleet Academy personnel; statistical mechanics; superintendent; surrogate father; sweater; team navigator; time index; Titan; Vulcan; west garden; wrestling; Yeager loop
External linksEdit
- "The First Duty" at StarTrek.com, the official Star Trek website
- "The First Duty" at Memory Beta, the wiki for licensed Star Trek works
- "The First Duty" at Wikipedia
- "The First Duty" at MissionLogPodcast.com, a Roddenberry Star Trek podcast
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Ubuntu's Lucid Lynx to Facebook and Twitter you
Five-year bling plan
PCs running Ubuntu will be getting more social thanks to changes that will set the popular Linux distro's look and feel for the next five years.
Lucid Lynx, due this April, will bring social applications like Twitter and Facebook directly into the software, Ubuntu founder Mark Shuttleworth has said in an interview here.
Apparently, the idea is to merge the desktop and online worlds, so people don't have to fire up their browser or a separate application to use their social applications.
Also coming is what Shuttleworth called "new styling" for the Lucid Lynx desktop. He didn't provide further details, but Shuttleworth has been a consistently keen advocate of the need to improve the design, not just the user experience, of Linux through Ubuntu.
"There will be some shiny, new bling on the desktop - we will have some new styling, which is going to be the starting point of another five-year view. We've bee human for the last five years - now we are going to be light oriented," Shuttleworth told Dell's cloud computing evangelist Barton George.
Shuttleworth also promised big changes for the version of Ubuntu targeting netbooks after Lucid Lynx.
Shuttleworth on March 1 will step down as chief executive of Canonical, the commercial sponsor of Ubuntu, and take on a more technology oriented role, working on Ubuntu. He said he's putting "a lot of time" into the Ubuntu Netbook Remix, saying it will go through what he called a period of rapid evolution in the next cycle after Lucid Lynx.
He also claimed that Linux - and particularly Ubuntu - is growing on netbooks in the wake of Microsoft's release of Windows 7 and the disappearance of Windows XP.
"There was some speculation around the death of the netbook," Shuttleworth said. "We haven't seen that. With Windows 7 out there, people have a real choice between free software and proprietary software, and it turns out free software is a popular choice.
"The share of Linux on netbooks seems to be growing now that XP's getting downplayed and we want to be right in the thick of that."
He was also optimistic about uptake of Ubuntu on mobile devices like smart books and said he was starting to see innovation around ARM-based devices since the release of Ubuntu 9.4 that officially put the disto on this hardware architecture popular in mobile devices.
Ahead of that, Lucid Lynx will have a "strong focus" on cloud, which as an LTS release is a major milestone. Lucid Lynx will rollout as people put into production the clouds they've built and tested on features that were introduced in Ubuntu last year for users to build Amazon EC2 images on their Linux systems.
You can get the full Shuttleworth experience here. ®
Sponsored: Practical tips for Office 365 tenant-to-tenant migration

subset: commoncrawl


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US Virgin Islands
- The Basics
- Currency
- Travel Health
- Useful Contacts
- Airports
- Visa & Passport
What to see in St Thomas
St Thomas Attractions
St Thomas is a Caribbean tourist magnet, fully equipped to provide all sorts of entertainment for holidaymakers. Sports and activities are abundant on St Thomas: there are excellent snorkelling and scuba diving sites; quality greens for golf enthusiasts; sport fishing operators; and yachting opportunities.
Naturally the beaches of St Thomas are a big draw card for travellers. Favourites include Lindquist Beach, Honeymoon Beach, Secret Harbour, Bluebeard's Beach and Magens Bay.
Charlotte Amalie promises epic shopping sprees and great restaurants and the nearby resort town of Red Hook, a smaller version of Charlotte, also provides fun eating out and shopping opportunities. Red Hook is also the jumping off point to other Caribbean islands and the upmarket beach resorts nearby.
The educational Coral World Ocean Park provides a unique look at the goings-on of Caribbean marine life and is well worth a visit, especially for those travelling to the US Virgin Islands with kids. Another touristic must on St Thomas is a trip up to Paradise Point on the St Thomas Skyride, which offers spectacular views.
Charlotte Amalie
Charlotte Amalie, named in honour of the wife of King Christian V, is the Danish-flavoured capital of the US Virgin Islands, a busy port and important merchant centre since the 18th century.…
Coral World
Coral World Ocean Park is arguably the island of St Thomas' premier tourist attraction and has been enormously popular for years with visitors of all ages. The marine park is built on two levels: an…
St Thomas Skyride
The best way to appreciate the stunning beauty of Charlotte Amalie and the St Thomas Harbour is from above. The idea for the tramway, which carries visitors over Flag Hill to Paradise Point, 700 feet…
Become our St Thomas Travel Expert
We are looking for contributors for our St Thomas travel guide. If you are a local, a regular traveller to St Thomas or a travel professional with time to contribute and answer occasional forum questions, please contact us.


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"A dream come true for mobile workers" – Macworld
A Wi-Fi hard drive in your pocket
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Get your files on the go
View all your files, search PDFs, image slide shows, bookmarks and more.
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View documents on Google Drive, Dropbox, Box, FTP, WebDAV, sftp/SSH, other iOS devices running Air Sharing, more.
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text:
This Jupiter Antique Copper 3 Light Ceiling Spotlight with round plate provides an attractive, central source of light for any room in your home. The modern fitting features three fully adjustable spotlight heads for precise lighting angles. The contemporary antique copper finish is ultra stylish and gives this fitting a classic look.
** Covid-19 Update – During this time we would ask our customer to please bear with us, our delivery times may be slightly extended or some brands may no longer be available for delivery at this time. – We are taking it each day and order one at a time. Our team is working from home at this time and we will do all we can to keep you up to date with the progress with your order. At this time we can no longer arrange collections for returns (please bear with us)**
Some brands (Endon, Endon Collections, Saxby) cannot guarantee standard delivery times to Ireland, this WILL take longer.
*Standard Free Delivery takes between 5-7 working days (sometimes may take slightly longer) please bear in mind our working hours are Monday to Friday 9.00am to 5.30pm.
*Express Delivery Charge - Products can delivered directly from our suppliers in England to customers this normally takes between 2-3 days depending on the brand and time of the order, if you have ordered different brands your order may come in different packages.
Please do not book an electrician, if you require the goods in a set time frame call us to get a better indication for the delivery.
Lighting stock levels fluctuate, all products are on our website are subject to availability.


text:
Integrated reporting, which combines financial and sustainability information, is starting to appear more on companies' agendas. Although this is a step in the right direction, integrated reporting should not be the final objective, but rather a means of meaningful reporting, say financial analyst Johan van der Lugt and engagement specialist Daniëlle Essink.
The two separate streams of information companies currently provide, i.e. sustainability data in a Corporate Social Report and financial information in an annual report, need to be integrated into one comprehensive, meaningful report, say Daniëlle Essink, engagement specialist at Robeco, and Johan van der Lugt, a financial analyst in the Global Equity team. 'In most cases, a Corporate Social Report does not speak the language of financial analysts, whereas an annual report only provides financial data,' says Essink. 'At Robeco, sustainability specialists and financial analysts increasingly work together when analyzing the risks and opportunities of companies' business models, as the two types of information are not isolated but impact each other. We need companies to provide information that integrates the two, showing their interlinkages.'
There are companies that sign the UN Global Compact, disclose a dataset on sustainability metrics, appoint a Sustainability specialist in the Investor Relations department, and that's it. This is just the starting point, says Van der Lugt. 'Companies need to make sustainability information available to investors in a transparent, comparable and accessible manner. It should reflect integrated thinking. With this, I mean linking traditional sustainability data to the company's strategy and its financial outcome.'
'As investors and users of financial and sustainability reports we would welcome a higher degree of standardization and integration of the various metrics,' he continues. 'Reports need to contain quantitative information on material sustainability issues. If sustainability issues are indeed material to a company – meaning that they have a significant impact on their long-term competitiveness and profitability –there is no reason why this information should not be disclosed in their annual report.'
'Integrated reporting needs to be a reflection of integrated thinking'
In addition to including material sustainability information, the reports should also show how the company has arrived at defining the factors that are material to them. 'Thinking and reporting about materiality should be a dynamic process,' says Van der Lugt. 'As investors we want to understand the relative importance of material factors over time.'
'When companies do look at material factors, they tend to focus only on risks,' Essink adds. 'As a result, they miss out on the opportunities sustainability integration can also provide. Investors like companies to establish how they can seize opportunities to enhance long-term returns. A good example is Hewlett-Packard, which differentiates itself by helping its customers to get by with fewer and more energy-efficient printers. This is where sustainability and business meet.'
'Determining the materiality of sustainability factors is just the first step,' Van der Lugt agrees. 'Companies should have a view on how they can create value by investing in the six different forms of capital as identified by the International Integrated Reporting Council, i.e. intellectual capital, customer capital, human capital, environmental, social and financial capital, and how this effects their financials such as growth (revenue), profitability (costs), capital efficiency and their risk profile. If a company doesn't sufficiently invest in its value creation capital, the sustainability of its profitability is at stake. For investors it is important to understand to what extent a company is in control of these issues. At Robeco we discuss these topics whenever we meet with companies and their management. We like to be in a constant dialogue with them about this.'
'It is important for investors like us to determine whether a company has merely fallen into an integrated reporting trap (when the publication of an integrated report itself becomes the final objective, typically steered by the management team and corporate center) or whether sustainability thinking truly cascades down into the organization,' Van der Lugt continues. 'The latter means that sustainability becomes part of a balanced scorecard or KPI setting and is linked to a company's ultimate financial targets (for example, a Return on Equity in excess of 15%).'
'Investors do not want polished stories, but prefer a balanced view and integration with KPIs and value creation. We feel that more work needs to be done in terms of bridging the materiality factors and their link to the different forms of capital on the one hand, and a company's key financial targets (embedded in the long-term incentive plan) on the other. This is what we want to talk about with companies.'
'In this respect, we do see a risk of overshooting in standardization,' Essink adds. 'One size does not fit all. Although we do want to see some form of comparability between reports, they have to remain relevant for the company concerned. Integrated reporting should therefore not be the final objective, but a means of meaningful reporting.'
Van der Lugt and Essink do see that sustainability is increasingly being integrated into business operations. 'Leading companies are moving from a model in which sustainability is managed as a separate function towards embracing sustainability as a key factor in running a successful business,' Van der Lugt states. 'Companies that are more advanced in terms of reporting on the different forms of capital and their material impact are in our opinion better placed to generate sustainable Returns on Equity than their less advanced industry peers.'
'South Africa is a pioneer, having adopted integrated reporting back in 2010 on a comply-or-explain basis,' Essink knows. 'Furthermore, Europe is clearly in the lead, whereas US companies typically lag far behind other regions, especially when it comes to including material sustainability information in their annual reports. This might be attributed to heavily standardized SEC-filing requirements. These offer little room for companies to adapt their annual reports to accommodate sustainability data.'
'In an ideal world I would be out of a job in a few years' time,' Essink concludes, 'as companies and financial analysts will cover sustainability topics naturally. The next step now will be to have more strategic, integrated discussions between companies and sustainability specialists. Companies can help advance this by integrating their sustainability efforts into their strategy and business model and vice versa.'
The information contained in the website is solely intended for professional investors. Some funds shown on this website fall outside the scope of the Dutch Act on the Financial Supervision (Wet op het financieel toezicht) and therefore do not (need to) have a license from the Authority for the Financial Markets (AFM).
The funds shown on this website may not be available in your country. Please select your country website (top right corner) to view the products that are available in your country.
Neither information nor any opinion expressed on the website constitutes a solicitation, an offer or a recommendation to buy, sell or dispose of any investment, to engage in any other transaction or to provide any investment advice or service. An investment in a Robeco product should only be made after reading the related legal documents such as management regulations, prospectuses, annual and semi-annual reports, which can be all be obtained free of charge at this website and at the Robeco offices in each country where Robeco has a presence.
By clicking Proceed I confirm that I am a professional investor and that I have read, understood and accept the terms of use for this website.


text:
From LinuxMIPSJump to navigationJump to search
Linux-VR was a fork of Linux/MIPS for porting Linux to NEC VR series processors. It's defunct now for several years. Most of it's code has been inherited by Linux/MIPS. The web pages of Linux-VR have been preserved at http://www.linux-mips.org/linux-vr/; the CVS archive is accessible in the linux-vr repository of the normal Linux/MIPS CVS archive CVSweb.
External Links
- http://www.linux-vr.org Former Linux-VR website, now used for a different project
- http://sourceforge.net/projects/linux-vr/ Linux-vr ar Sourceforge


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Oracle Java Wireless Client is Oracle's Java ME implementation. Oracle Java Wireless Client for the Brew Mobile Platform (Brew MP) is a turnkey solution that gives Qualcomm-based devices the ability to run Java ME applications through a pre-integrated solution agnostic to the underlying chipset family. This solution results in reduced porting times and hence reduced time-to-market for the device manufacturers.
Oracle Java Wireless Client for Brew MP provides a high-performance, multi- tasking Java Virtual Machine (JVM) on top of an open mobile platform. The highlights of this pre-integrated stack include:
In addition to the specific functionality for Brew MP, Oracle Java Wireless Client offers the following as a robust and solid Java ME implementation and a mobile application development environment:
Brew MP-Specific Solution
Support for leading operator extensions
In addition to Java ME standards, Oracle Java Wireless Client software includes support for leading operator extensions. Most of the operator extensions include a combination of the following elements:
In most cases, the implementation and testing of the operator is an operation that takes significant time and engineering effort. The fact that Oracle already has multiple operator extensions ready for Brew MP reduces the overall investment for commercializing devices for these operators.
Support for Qualcomm chipsets
Oracle Java Wireless Client supports a range of Qualcomm MSM/QSC chipsets including 60XX, 61XX, 62XX, 65XX, 68XX, and 7XXX.
Tight integration with native Brew MP
Oracle Java Wireless Client software offers a variety of unique features designed and integrated specifically for Brew MP. These result in robust integration of the Java ME runtime with the native platform and improve the overall execution of Java ME applications. These unique features are implemented in a variety of modules, starting from the Java Application Managment System (AMS) that is customized to enhance application installation and management.
General Functionality
Superior performance
Oracle Java Wireless Client software provides a multitasking Java runtime environment. It offers superior JVM and graphics performance as a result of a combination of JVM acceleration technologies such as Java HotSpot and ARM Jazelle. Oracle's multitasking VM implementation is designed to allow multiple Java applications to run within a single operating system task. This implementation contains mechanisms for managing the application life cycle (starting, stopping, and switching between applications) as well as mechanisms for managing competition among multiple applications for limited shared resources such as memory and network sockets.
Advanced JSR implementation
Oracle Java Wireless Client software offers optimized implementation for both - Java Technology for the Wireless Industry (JTWI, JSR-185) and for Mobile Service Architecture (MSA, JSR-248), which are the leading Java ME standards required by the majority of mobile operators.
Oracle's product offerings include a variety of customization and configuration tools, enabling device manufacturers to fine-tune the solution to their target devices without modifying the binary JVM image. The functionality of these tools includes but is not limited to configuration of string locale, customization of Java UI look and feel, setting of virtual machine parameters (heap size, screen size, and so on).


text:
NAG Services Examples
Improve your numerics with NAG's consulting services
NAG provides consulting services that range from the production of customised interfaces to existing NAG solvers to bespoke development with no dependence on the NAG Libraries. Codes developed may be designed for domain specific application areas and/or tuned for specific hardware and software environments.
Development of new numerical approaches
NAG's skills and experience in developing reliable numerical code can be used to conveniently address client specific numerical problems using their data to enable verification.
NAG helped deliver a new analysis tool to a pharmaceutical company. The solution provided allowed them to forecast and run scenario analysis over the product life cycle. They chose NAG because they needed a robust, well tested solution.
A proprietary trading firm chose NAG software to create a new strategy for portfolio optimization. The client adopted various NAG optimization solvers and used novel heuristics to enforce real-world constraints..
Specification and Testing
NAG test and validation services are used by major software and hardware companies. By taking advantage of NAG expertise in building test harnesses these companies enjoy the peace of mind of independent high quality external audit.
A global market leader needed to verify new a mathematical function in their calculation sheet. They called on NAG for the specification, testing and quality control.
Porting numerical solutions to new environments
To keep applications up to date NAG can port numerical code to different hardware architectures for example to many-core, GPU, and/or perhaps simply to an alternative chipset.
As well as hardware porting NAG delivers software migration services helping clients move between a wide variety of software languages such as Fortran, C, C#, C++ Java, VBA and more. NAG has broad experience in updating legacy applications.
'NAG consulting services are available for your specialist numerical code, not just for NAG code. '
An automotive finance company required an application for validating and optimizing loan terms and suggesting alternative terms. NAG provided its robust numerical components with additional VBA code to deliver an Excel-based solution.
Support for extended numerical methods
When special numerical techniques can provide valid results for your problem NAG is able to re-engineer components to fit with your requirements.
NAG aided a retail analytics firm by implementing advanced regression techniques. NAG provided the new components with APIs to customer specification.
Data Visualization Service
If you don't want to spend time learning to use visualization packages, let us have your data and we'll work with you to help you understand it (and produce some useful pictures).
Case Studies
More information about examples of NAG Services are available here.


text:
Church Contribution
In our new plan for Funding the Mission, the World Evangelism Fund is the vehicle through which we deliver the message of hope—and your church drives our mission more than ever before.Learn More
The Greatest Need
Give where the need is greatest. Your gift to "the greatest need" empowers the Board of General Superintendents to strengthen and support the vital ministries of the church at their discretion.Learn More
Manage Recurring Gifts
The Church of the Nazarene has no greater mission than reaching those who do not yet know Jesus Christ as Savior and Lord, and then helping them become Christlike disciples.Learn More
Give to the Church of the Nazarene
If making a donation by check, please send to:
Global Treasury Services Church of the Nazarene
P.O. Box 843116
Kansas City, MO 64184-3116
(memo: please include your church name)


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Today's Posts
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Payment Processing Forums
Fraud & ChargeBack Prevention
ChargeBack & Refunds
Difference in Chargebacks and Refunds?
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Join Date: Dec 2009
Posts: 34
Difference in Chargebacks and Refunds?
Is there a difference between a chargeback and a refund? I thought that they were the same thing. With a chargeback you didn't get the item purchased right?
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Join Date: May 2010
Posts: 34
well you're not supposed to get the item with either of them.. a chargeback is what you file when people don't want to give you a refund.. if someone is filing a chargeback against you, its their bank trying to get the money back for them.
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Posts: 12
I agree, refunds are usually done between merchant and customer, while a chargeback is a long process done through the customer's bank. Chargebacks cost the merchant a lot more money if it goes through
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I agree all post. I thought that they were the same thing Chargebacks and Refunds.
.................................................. ............................
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Chargeback = customer calls the credit card company and disputes the charge
Refund = merchant gives money back to the client without the interference of the credit card company.
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Posts: 25
thanks to lope tell me more precisely about the chargebacks and refunds activity. I just want to share it with my friends who really need to know about this.
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Don't Let Chargebacks Catch You Off Guard
Chargebacks are a headache for both merchants and credit card processing companies alike. They create problems with merchants getting money for the goods and services they provided, and can really cut into the profit for both small business owners and larger corporations. Although chargebacks cannot be 100% gotten rid of, there are some steps that merchants can take to drastically reduce their occurrence. The more a merchant knows about processing procedures, the less likely it is a merchant will do something ? or not do something ? to prompt a chargeback. So let us help guide you through some very basic tips and guidelines for Chargebacks.
What is a Chargeback? Chargeback typically refers to the act of returning funds to a consumer. The action is forcibly initiated by the issuing bank of the card used by a consumer to settle a debt. Essentially what happens is a consumer disputes a transaction, and the credit card company?s bank responds by taking the money back from the Merchant and returning it to the consumer. Customers dispute charges to their credit card usually when goods or services are not delivered within the specified time frame, goods received are damaged, or the purchase was not authorized by the credit card holder ? the latter being the most common reason for a chargeback. The chargeback mechanism exists primarily for consumer protection.
Why do Chargebacks Happen? Here?s a roundup of the most common reasons a chargeback is filed:
The card was fraudulent.
The cardholder disputes the quality or receipt of merchandise.
The amount charged to the card was incorrect.
Processing errors were made during the transaction.
Proper authorization was not obtained.
The merchant did not fulfill a retrieval request.
Tips for Dealing with Fraud Face-to-Face So what can you do to prevent fraud and chargebacks when you find yourself face-to-face with a potential fraudster? The following tips are intended to keep you from being the victim of fraud and will you avoid chargebacks when conducting in-store transactions.
Never accept an expired credit card.
Always inspect the card.
Keep the card throughout the transaction.
Never accept a card that appears to have been altered.
Whenever possible, obtain a swipe of the card through the terminal and verify that the card number on the terminal matches the card number on the card.
When the card will not swipe and you must manually key in the card number to your terminal, you MUST also get an imprint of the card using an imprinter with your merchant plate and have the customer sign the imprinted sales draft.
In addition, if you are handwriting a sales draft, you need to fill out the draft completely with the transaction date and items purchased. Compare the name printed on the electronic sales receipt to the name embossed on the card. The embossing on the card should be clear and straight and the hologram should be smooth with the card and three-dimensional.
Make sure the signature panel has not been tampered with.
Compare the signature on the sales draft and the back of the card.
The card must be signed.
If the card is not signed, have the customer sign the card in front of you, and then check the signature on a picture ID.
If the signature on the back of the card does not match the signature of the sales draft, do not continue with the sale.
Use the account number-verifying terminals or visually compare the last four digits of the embossed account number to the four digits printed on the sales receipt to determine they are the same numbers in the same sequence.
Also compare the four digits printed on the card with the first four numbers embossed on the card. The first four numbers should always match. If they do not, do not complete the transaction and notify the authorization center.
Obtain an authorization for the full amount of the sale (though hotels may authorize within 15% of the total).
If you receive a ?call center? or ?pick up card? message through your terminal, call the authorization center immediately and follow their instructions to the letter!
If you receive a ?do not honor? or ?decline? message through your terminal, do not proceed with the transaction. DO NOT try again for an authorization; there is no protection for a transaction after you have received a ?decline? or ?do not honor? message, even if you receive an approval code on a second or third or fourth attempt.
It Might be Time for Code 10! If you are suspicious of a sale, ask for a Code 10 Authorization. A separate phone call to your authorization center asking for a Code 10 Authorization lets the center know you have concerns about a transaction. A Code 10 Authorization is a universal code (like a safe word) that provides merchants with a way to alert the authorization center that a suspicious transaction is occurring. The Code 10 Authorization Operator asks a series of questions that can be answered with yes or no responses, just to keep things on the down low during the encounter; just remain calm and follow the operator?s instructions. And NEVER put your life in danger. Reminder: Although an authorization code is required on all transactions, it does not guarantee that it is a valid sale made by the legitimate cardholder! Even if you follow all of these tips to the letter, the card issuer and the bank are still capable of making you responsible for any faults or cracks in their system. An authorization code means that the account is open and has the available credit at that time, but it is not a guarantee of payment. In fact, many chargebacks are commonly triggered not by fraud ? but by buyer?s remorse.
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text:
2K Usability necesitaba un nuevo diseño de logotipo y lanzó un concurso de diseño en 99designs.
Un ganador ha sido elegido entre 81 diseños de 28 diseñadores freelance.
2K Usability Group
2K Usability Group mission statement
To enable every person access to every technology through the application, study, and teaching of usability
What we do
2K Usability Group provides usability consulting services for mobile and web-based applications. We provide input for how companies can improve their interfaces from a usability standpoint. We user test, analyze, interpret, and recommend.
Our Philosophy
Our company follows a simple philosophy that all people deserve to use all technology. Users should not have to read documentation and no one should ever be left to figure anything out on their own. We want to make technology simple.
Simplicity is the ultimate beauty. We love Apple's interfaces and automatic syncing, and Google's one line search box. We love it when the controls on your stove are laid out just like the actual burners are We strive to help developers create products like these. If we can teach people to consider their customers instead of just their code, then we'll make a better world.
Our clients are small developers and start ups, but we hope to secure larger established firms soon. We target the technical people... but also the business people in charge of the money who need to retain users.
We help our technical clients find the simple issues that can be overlooked; company websites without phone numbers and clocks on DVD players that are impossible to set.
Our clients spend months working on the same product and in the end, they create a product with an interface that is easy for them to understand. But, users aren't designers or developers. Users don't have months of experience with the product or background knowledge about its content. Users struggle, get lost, get confused and can't figure it out. What does "PC Load Letter" even mean? Does this "Save" button submit my work or save it for a later date? We remind our clients of the needs of every user.
Our user-centered way of thinking results in simple improvements to interfaces that have huge impacts. By simply bringing the user into the design process, technology becomes easier and quicker to use. Users start to have fun. Technology becomes a tool, not a hinderance.
We are seeking a logo which reflects our company culture, attitudes, and philosophy. The logo will be used on business cards, letter heads, and web sites.
We strongly encourage experimentation with elements beyond "simple" typography such as images and symbols e.g. icons and glyphs.
Descubre cómo funciona un concurso de diseño u obtén más información sobre nuestros servicios de diseño de logo.


text:
Company faces largest civil penalty in EPA's history
Massey Energy Co., Inc., has agreed to pay a $20 million civil penalty in a corporate-wide settlement to resolve Clean Water Act violations at coal mines in West Virginia and Kentucky, the Justice Department and U.S. Environmental Protection Agency (EPA) announced. This is the largest civil penalty levied against a company for wastewater discharge permit violations in EPA's history.
"This is a landmark settlement for the environment, and raises the bar for the mining industry," said Granta Nakayama, assistant administrator for EPA's Office of Enforcement and Compliance Assurance. "Today's action reiterates the message that EPA will enforce environmental laws."
"The measures required by this settlement represent a significant step forward in the way that mining facilities currently address Clean Water Act compliance," said Ronald J. Tenpas, assistant attorney general in charge of the Justice Department's Environmental and Natural Resources Division. "This settlement will greatly benefit citizens in West Virginia and Kentucky and improve many of our nation's waters for years to come."
As part of the settlement, Massey, the fourth largest coal company in the U.S., has agreed to take measures at all of its facilities that will prevent an estimated 380 million lb of sediment and other pollutants from entering the nation's waters each year. These compliance measures are unprecedented in the coal mining industry.
In a complaint filed on May 10, 2007, the government alleged that Massey violated its Clean Water Act permits more than 4,500 times between January 2000 and December 2006. The complaint alleged that Massey discharged excess amounts of metals, sediment and acid mine drainage into hundreds of rivers and streams in West Virginia and Kentucky. Many of the pollutants were discharged in amounts 40% or more than allowed. Some pollutants were discharged at levels more than 10 times over the permit limits.
The complaint also alleged that Massey spilled large amounts of slurry, which is waste containing metals and sediment, into local waterways numerous times. Sediment can clog streams and harm fish habitats. The spills occurred as a result of failures in the processing, storage and transportation of coal slurry.
In addition to the penalty, Massey will invest approximately $10 million to develop and implement a set of procedures to prevent future violations. Massey will implement an innovative electronic tracking system that allows the company to quickly address compliance problems and correct any violations of permit limits. This measure fits within a comprehensive environmental compliance program that Massey has agreed to implement, which includes in-depth internal and third-party audits, employee training and a plan to prevent future slurry spills.
Massey will also set aside 200 acres of riverfront land in West Virginia for conservation purposes and protection from future mining. The company is also required to perform 20 projects downstream from mining operations.
The company holds hundreds of state-issued wastewater discharge permits. The permits allow the company to discharge certain pollutants in limited amounts to rivers, streams, and other water bodies. Some pollutants must be treated with chemicals prior to discharge, while others must go through a settling process. Massey is required to monitor discharges regularly and report results to the state agency. Permits are issued for a five-year term.
The consent decree, lodged in the U.S. District Court for the Southern District of West Virginia, is subject to a 30-day public comment period and approval by the federal court.


text:
Could anyone please recommend a trader who might be able to supply me an authentic Chaperon?
Many thanks,
Chaperon Hat...
Moderator: Moderators
5 posts • Page 1 of 1
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- Bryan of Skirbeck
- Posts: 124
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Re: Chaperon Hat...
Jackie (Cloak'd and Dagger'd) would be my first point of call - http://www.cloakedanddaggered.com/
Verite sans peur
- Absolute Wizard
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Re: Chaperon Hat...
I would also recommend the above. Although I prefer the one my wife made for sentiment reasons if I was honest the one from cloak d daggered is better quality.
- Absolute Wizard
- Posts: 4240
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Re: Chaperon Hat...
but also Kitty Hats in High Wycombe
but also Kitty Hats in High Wycombe
http://www.griffinhistorical.com. A delicious decadent historical trifle. Thick performance jelly topped with lashings of imaginative creamy custard. You may also get a soggy event management sponge finger but it won't cost you hundreds and thousands.
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Re: Chaperon Hat...
Linen and Needle
on face book or email email@example.com
on face book or email email@example.com
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text:
Once upon a time, Android tablets were few and far between, but with tablets like the Notion Ink Adam (if it proves to be anything more than vaporware), Samsung's Galaxy Tab, and even Archos' entries into the tablet space, that might be changing sometime in the not-so-distant future.
Cherrypal (a company most of us have never even heard of), has just introduced the Cherrypad America, a 7-inch Android tablet that may not be another high-end iPad competitor, but may instead be a pretty decent low-end tablet, featuring specs such as:
- a 7" 800x480 resistive touchscreen display
- an 800MHz Samsung ARM11 CPU + GPU + DSP system-on-a-chip
- 256MB of RAM
- 2GB of internal storage (ROM)
- a 3.5mm headset jack
- WiFi 802.11 b/g (no support for 802.11n, sadly)
- a 3200mAh battery with a stated run time of six to eight hours
- an external adapter for USB 2.0
- an optional external (!) 3G modem
- a weight of 1.3 pounds
- aluminum casing
While the resistive touchscreen worries me since our own Brian O'Toole was bitterly disappointed with Nationite's MIDnite tablet, I don't see any real dealbreakers here, especially as the tablet costs a mere $188 and is available today from Zecozi.Read More


text:
|Eric Vero
It is with great sorrow that I have to inform you that my husband Eric Vero passed away on Tuesday 1/3/12. Eric Vero of Northport, NY was the devoted husband of Slava, SeniorNet National Board member. He was the cherished father of Rhoda, father–in-law to William and loving grandfather of Alexander. In his long career he achieved many accomplishments. As an 18 year old he volunteered to serve in the United States Army in the 84th Infantry and was a decorated serviceman of the Battle of the Bulge. Upon his return, Eric received his education under the GI Bill and had had a brilliant career in the Oil Industry working for Chevron and Texaco. Upon his retirement he joined SeniorNet as a volunteer and founding member of SeniorNet at FSL, Huntington, Long Island. He served as chairman of the lab committee, teacher and coach; he also started and developed the computer refurbishment program in conjunction with National Grid Foundation. Thanks to his contribution SeniorNet at FSL Huntington, Long Island received many awards and proclamations and was named the number one learning center in the country.


text:
All News Releases By Date
EPA Settlement with Patton, Mo., Property Owner Resolves Clean Water Act Violations Affecting Baltimore Creek
Release Date: 07/01/2014
Contact Information: Ben Washburn, 913-551-7364, firstname.lastname@example.com
Environmental News
(Lenexa, Kan., July 1, 2014) – EPA Region 7 has reached an administrative consent agreement with a Patton, Mo., property owner to resolve Clean Water Act violations involving unpermitted discharges of pollutants into two tributaries of Baltimore Creek.
Brent McMinn agreed to pay a $20,000 civil penalty as part of the settlement filed by EPA Region 7 in Lenexa, Kan.
A U.S. Army Corps of Engineers (USACE) inspection in December 2011 found that McMinn violated the Clean Water Act (CWA) when he, or others working on his behalf, used earth-moving equipment to discharge fill material into the tributaries, as a part of work associated with the construction of a dam and dam roadway. The tributaries are classified as waters of the U.S. by the CWA. The work was performed without a permit issued pursuant to Section 404 of the CWA. The USACE referred the case to EPA after discovering the violations.
Unauthorized fill activity degrades watershed health, results in habitat loss, impacts stream channel configuration, decreases biological diversity, and limits the movement of fish, other aquatic organisms and organic material. Such activity can also deprive downstream landowners and the public from the use and enjoyment of public waters.
As part of the settlement agreement, McMinn has certified that he is now in compliance with the Clean Water Act. The consent agreement is subject to a 40-day public comment period before it becomes final.
Information on how to submit comments is available online.
Learn more about EPA's enforcement of the Clean Water Act
View all Region 7 news releases
Locate this and other Region 7 news items on the News Where You Live interactive map
Connect with EPA Region 7 on Facebook: www.facebook.com/eparegion7
Search this collection of releases | or search all news releases
View selected historical press releases from 1970 to 1998 in the EPA History website.


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text:
Foleo Info
Foleo Info
Aug 11 2007, 05:31 AM
Post #1
Group: Members
Posts: 1,579
Joined: 7-April 05
From: Sydney, Australia
Member No.: 6,806
looks like some nice features, 128MB of ram, wifi bluetooth, CF SD video out and a 2700G coupled to an intel pxa270 @ 416Mhz
i know i am getting one, its intresting that they say that it wont support bluetooth file trasfers, i hope they are not reinventing the wheel instead of using the bluez stuff.
Aug 11 2007, 10:16 AM
Post #2
Group: Members
Posts: 66
Joined: 12-January 05
Member No.: 6,201
Aug 12 2007, 01:47 AM
Post #3
Group: Members
Posts: 105
Joined: 3-August 05
Member No.: 7,766
QUOTE(Da_Blitz @ Aug 11 2007, 03:31 PM)
looks like some nice features, 128MB of ram, wifi bluetooth, CF SD video out and a 2700G coupled to an intel pxa270 @ 416Mhz
They have an official homepage set up: http://www.palm.com/foleo/
According to according to http://www.nexave.de/news/show.php?id=2293, weight is more than 1kg, though.
Aug 13 2007, 09:19 AM
Post #4
Group: Admin
Posts: 3,678
Joined: 29-July 04
From: Cambridge, England
Member No.: 4,149
QUOTE(tml @ Aug 12 2007, 10:47 AM)
According to according to http://www.nexave.de/news/show.php?id=2293, weight is more than 1kg, though.
I'm not convinced that it's worth selling my Sony TX2 and using part of the money to buy a Foleo - I'd expect a Kohjinsha to be a better mobile companion!
Aug 13 2007, 11:10 AM
Post #5
Group: Members
Posts: 881
Joined: 26-December 05
From: England
Member No.: 8,789
The hardware sounds pretty good but it sounds like Palms linux based OS isn't very FOSS friendly- that article mentions developers having to sign an NDA if they want to develop apps for it.
Palm, just like Sharp, obviously just don't get the whole concept, conventions and importance of the Linux / FOSS community.
Be interesting to see how the battery life of this will compare to the c3x00
Aug 13 2007, 11:25 AM
Post #6
Group: Members
Posts: 105
Joined: 3-August 05
Member No.: 7,766
Aug 13 2007, 11:50 AM
Post #7
Group: Members
Posts: 2,342
Joined: 30-July 06
Member No.: 10,575
Popular Science did a roundup thing of the Foleo, the Asus, and the Via whatever it is. They ranked them as so, FWIW:
3. Foleo
2. Via (better parts than the Foleo for the same price)
1. Asus (Cheap, good components)
Aug 13 2007, 10:23 PM
Post #8
Group: Members
Posts: 1,579
Joined: 7-April 05
From: Sydney, Australia
Member No.: 6,806
i belive the NDA is because the device hasent been released and the api for developing applications, i dont belive it will take much to get into this thing, im betting on uboot with 3 flash partions, kernel, rootfs, userfs
i belive most people are missing the point with the foleo, but thats because i use my computers diffrently from most people, i use linux fulltime on nearly all my devices and i do 90% of my stuff on a command line, most of the articles i see are people who want to use it as a normal windows laptop and play youtube on it, i want video out and the ability to watch moives as well as a cmd line and firefox/thunderbird so its the ideal device for me when i need something bigger
when it comes to the foleo i believe the are marketing it wrong by saying companion, just come out and say its a keyboard and larger screen with prettier graphics for your mobile
the one thing it does have over the other two is good looks and the ability (once i am done with it) to get much better battery life. i would sell my Kohjinsha for the foleo (with CF card)
if anything i would compare it to the rest of the market as i wooud compare the Z to the rest of the PDA market (i dont believe th Z and this compete, the z is good for some things and this for others)
Aug 13 2007, 11:34 PM
Post #9
Group: Members
Posts: 105
Joined: 3-August 05
Member No.: 7,766
QUOTE(Da_Blitz @ Aug 14 2007, 08:23 AM)
Why that? (I'm rather tending towards a Kohjinsha or Data Evolution Cathena which looks similar?)
The main selling point of Palm never was its hardware but the usability of its software that enables ordinary users to do things. With respect to the foleo, I haven't read much about this aspect yet.
Aug 14 2007, 05:35 AM
Post #10
Group: Members
Posts: 1,579
Joined: 7-April 05
From: Sydney, Australia
Member No.: 6,806
its nice but the keyboard is a killer for me, i need something that can actually type properly. the lacking linux support for some hardware is a major drawback for me as well (i have made huge progress but not 100% yet, no wifi and no native resolution for the screen/and video out (actually part of the same problem, cant do dual head))
i really have to look into the palm a bit more (in terms of size and shape) but the touchscreen is one thing i would have liked on the kohjinsha and i never use it tablet mode. plus i would rather more screen real estate over the buttons (however the OS independence of the buttons and backlight was a big win for me)
time will tell, wait till it has been released first
Aug 14 2007, 06:07 AM
Post #11
Group: Members
Posts: 437
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Member No.: 202
Da_Blitz, why do you think that the Foleo will be better than the Asus EEEPC from your point of view?
Aug 15 2007, 03:09 AM
Post #12
Group: Members
Posts: 1,579
Joined: 7-April 05
From: Sydney, Australia
Member No.: 6,806
i will include some links in case the sites have the wrong info
asus eeepc
and for palm, just thier main site
bluetooth is one win for me, while wifi is avalible its not always open and most of the time there isnt a local coffe shop. i pay for a HSDPA account to get around that and i dont want to have to lug around another usb cable (that said i probelly have one handy for charging the phone). i have had bad experiences with $1000AUD + phones and usb cables connected to a laptop (slipping off and hitting the floor)
non x86 processors (esp ARM) have really really good instant on, acpi is nice but i have never seen it come up as fast as my Z or other arm devices, power is an issue. the eepc from what i have heard is a 3 hour machine. i really need 4+ hours most days
i will make an assumption here but i believe its safe, i am betting the foleo charges off of 5v, this means my 6AH battery packs will work on the device, i really wish they did with kohjinsha as it means i could go a week between recharges (needs about 15v minimum) however the eeepc could be different as thier are no moving parts (mechanicals are normally the thing that uses the 12v lines these days)
and lastly i prefer touch screens to keypads, just personal prefrence as thier are few occasions where i have to use both at the same time (only reason i touch the mouse these days is for fierfox, i have keyboard bindings for window managment using gonme and i do use wmii when i remeber to install it)
for me its the little things and trying to intergrate it with everything else i own. i would probelly be happy with the eeepc but its very simmilar to my kohjinsha already. however a speed bump would be nice
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