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At first, I thought the issue might be an account problem, but my tests demonstrated that wasn't the case. I was able to log in to my account from the web at service.ringcentral.com. Next, I attempted to use RC Meetings from my Mac laptop. Everything worked perfectly.
Now for the real clincher, I can log in to RC Meetings, and it works beautifully on the same Mac where I'm experiencing this issue when I boot the Mac from an external SSD running a slightly earlier version of MacOSX (version 10.10). The only variation I have noted is a report by the MacOS network traffic inspection utility, Little Snitch, which reports RC Meeting's digital signature is different when running from the external SSD partition than when booting from my primary internal SSD. Little Snitch's messaging is a bit cryptic, but it suggests the application isn't signed on the Mac partition I can't log in from. I opened the application package and did some snooping around, and I discovered this in the plist XML:
It kind of looks like there might be something missing, don't you think? Of course, I might be barking up the wrong tree, but I've given you a whole bunch of information to investigate and resolve this issue.
Let's review. I eliminated all of these possible variables:
- Not a firewall issue: No firewall in operation; no ports are blocked.
- Not an account issue: I can log in to my account from service.ringcentral.com. I can log in from my Mac laptop. I can log in on the Mac I'm experiencing the problem on when booting from an external SSD with an alternative version of the OS.
- Not a router or ISP issue: All testing has been accomplished using the same router and ISP.
- Not a computer hardware issue: I can connect from the same Mac that can't connect when booting a slightly earlier OS version from an external drive.
Jessica - If you are reading this I would argue you haven't been doing your job (or a very good job) by directing folks experiencing this issue to submit tickets to tech support. I have a free account, and I haven't found a way to submit a ticket or interact the support team on chat. I wanted to expedite resolution of this issue so I tried to buy a paid subscription two nights ago. I tried two different credit cards, but RC's payment gateway reported it couldn't process my cards. It wasn't telling me it could authorize charges to my card (which my bank would have notified me about) so it sounds like Ring Central' payment processing might be offline. No help there.
As a community evangelist, it's your role, Jessica, to act as a facilitator who elevates customer concerns so they get the visibility within your support organization necessary for quick resolution. I am very glad to see that you created a ticket for Edoardo Tuo, who IMHO was treated in a condescending, unhelpful manner by J.B. Ferguson, who, again in IMHO, is not the kind of person you want representing RingCentral and its brand.
Right now, I have a very lukewarm opinion of RingCentral's customer service and support organization, which is a great opportunity for you to convert me from a skeptic to a fan. I'd start by forwarding my email to your executive response team so they can connect with your developers in hopes of getting this issue resolved quickly and easily for everyone experiencing it.
Please send me the ticket number if you create a ticket for me. Thank you, and I look forward to hearing from you or someone else at RingCentral.
Len F.
Furthermore, my responses to Mr. Tuo were hardly condescending and it seems that those in the community are only "helpful" in your eyes if they solve a person's issue. I simply made recommendations and asked questions, which only one question of the ones I asked was answered by Mr. Tuo. My track record of helpful responses speaks for itself with 887 likes on 1,410 responses.
You, of course, are entitled to YOUR opinion. But unless you work or have worked at RIngCentral and know what Jessica's job description is and what her job entails, I would only conclude that your comments to her were very condescending and certainly were not helpful.
I'm done with this entire issue.
I have escalated your issue to our Executive Response Team. Your case number is 08286495 and someone will be reaching out to you soon!
This is a known issue that has been reported. Currently, there are a couple workarounds posted throughout Community. Make sure to check and see if you have both Zoom and RingCentral downloaded-- if you do, follow these steps:
- Click on the search option in the top right of your desktop
- Search for '~/Library/Preferences/' then select "Preferences". This will open up the Finder.
- In Finder, search for the file named "ZoomChat.plist"
- Right click on 'ZoomChat.plist', and select 'Move to Trash'.
- Uninstall RC Meetings. Back in Finder, navigate to 'Applications'. Find 'RingCentral Meetings', right click and select 'Move to Trash'.
- (If Applicable) Uninstall Zoom. Back in Finder, navigate to 'Applications'. Find 'Zoom.us', right click and select 'Move to Trash'.
- Right click on the Trash Can in the bottom right and select 'Empty Trash'.
Restart your Mac.
- Reinstall RingCentral Meeting which can be found here: https://success.ringcentral.com/lc/cms/downloads
If there's any more information for this issue, or if I'm looking in the wrong place for updates, please let me know.
It's tied to the plist with Zoom and the RC app. I don't have any more details beyond that. A permanent fix should be in place on our next meetings update (barring any major hiccups and bugs)
Thanks for your involvement with this issue. I am having the same problem (i.e can't log in to RC Meetings, .check network connection, invalid meeting ID,etc). However, I am running Mojave 10.14.5. When I tried the troubleshooting steps above, I don't have a ZoomChat.plist file to delete, I have deleted both Ring Central and Zoom files per the instructions. Restarted. Reinstalled RC Meetings and the same issue occurs.
Please let me know if there are any other workarounds.
Thank you !
M Boggs
If join via the room number and do not attempt to log in, i slide right into the room. As for the problem being linked to iTunes: I don't use iTunes on the my professional profile.
My iPhone 7 seems to access Ring correctly, but iot is the worse possible way to attend any meeting over 4 people.
The solution offered to work around this issue by creating 'another' user is not one I'm going to follow. I don't want a user ID dedicated to Ring.
This is my choice, and perhaps it is the right one for many. It just doesnt for me.
Thank You
As with everyone above I have similar issues.
Mac is 2 years old, Mojave 10.14.3, the RingCentral Desktop app is up to date.
I am unable to login to the RingCentral desktop app even though I am a PAYING customer! The message tells me I don't have access to Meetings, yet as confirmed by a support tech last night checking my account, it most definitely is.
(The support tech thought perhaps the activation of the Meetings App in connection with the account had not occurred which should happen as a default.)
I am unable to connect to ANY active Meetings ID. Even with a current ID number with colleagues attending the Meeting at that very time I am still returning an Invalid Room ID.
However when I use the iOS app, I can join ALL of the Meeting ID numbers that failed via the desktop app, with ease. The exact same numbers that the Desktop app tells me are invalid!
I would hope that my account can also be included alongside everyone's here.
(I have used the online Chat support twice to try and resolve this issue, the first time I gave all the details of my system so they knew that the issue was not due to any of the settings. I was told that the Meeting ID must no longer be in use so therefore invalid. After I explained again, I was told my computer's firewall was the issue. After it was confirmed the firewall settings were correct I was then told that there might be an issue with my wifi connection. After I explained I was connected directly via ethernet with a connection speed of 90Mbps, I was told again that the Meeting ID must no longer be current. Thankfully the second support tech trusted what I was telling them, they said they would check with the RingCentral account manager responsible for my account who may know more.)
I've tried to completely rest the network configuration, switched from Wifi to Ethernet, factory reset my router, call my ISP provider and had them reset my connection on their end and when none of that works combined with 3 hours on the phone with Technical Support going "I don't know" I factory reset my iMac. After a fresh clean reinstall of macOS Mojave, no restores or data transfers from Time Machine and only system setup done was connecting to Wifi [didn't login to iCloud, didn't activate Keychain, Siri, Location Services, absolutely nothing] I used the default browser Safari as is, and went to https://meetings.ringcentral.com/join entered the "Video Meeting ID" and clicked "Join Meeting" where as normal the Ring Central Meetings app pkg for macOS immediately downloaded and I proceeded to install as per the User Guide. I let the app do it's thing, the app started opening up the login/join meeting/sign up window, and immediately a pop-up appeared so "Invalid Meeting Number" [which it wasn't cause my partner was in that Video Meeting on his PC, in the same room, on the same network connection]. I clicked to close the pop-up window, clicked "Login" and entered my user account email, then password [which I did incorrectly getting "This email and password do not match" so obviously there is a network connection to validate my credentials right?], re-entered my password correctly, clicked "Sign in" and the app responded as as normal [timing & windows adjusting] but the instant the main window is opening [got like a very quick flash of the main window opening] the window shrank, resizing into a square window say "Network Connection ..."
The fact the Meeting app verified my user credentials shows it can connect to my iMac's network. Since my operating software version is same when Meetings worked with no issue that's not the issue. Home Network & ISP not as they where reset to factory default also, no port mapping or advance configuration that's not mostly likely causing the problem. The fact that when going to uninstall the Ring Central App and plug-ins and remove any possible associated cache, cookies or log files I realized something vey strange ... the Meetings app for macOS had been installed in 3 different file locations, all with separate library files;
1) in the "Applications" folder
2) In the "Desktop" folder [2 apps identical apps here actually]
3) In the "Downloads" folder
I thoroughly checked, reviewed, analyzed each one and they were "aliases" but completely different apps which totally separate from each other. Strange to the "Ring Central" folder where recordings are saved had also been created somehow [which in my Ring Central online account is turned off].
Maybe it could be possible the issue lies with Ring Central services and actually nothing to do with macOS operating systems?
So my question is, has this issue been resolved? If not, when can macOS users expect one?
Thank you
- My connection issue has been escalated to Tier 3 Tech Support, which is actively working with RingCentral's partner (I assume that's Zoom) to resolve the issue.
- At the request of RingCentral's Tier 2 Tech Support, I installed a special version of the RC Meetings client for Mac that creates diagnostic logs, which captured a lot network information. The logs have been sent to Tier 3 support.
Here is how you might be able to work around the problem. This solution worked for me. Hopefully, it will for you, too.
Create a new user account
Make sure you're logged in to account with Admin control over you Mac.
- Go to System Preferences --> Users & Groups.
- Click the padlock in the lower left of the dialog box that appears and enter the password for admin account you logged in from.
- Click the + in the lower left above the padlock icon to add a new user account.
- Complete the panel that appears. Choose Standard or Administrator from the New Account drop-down menu. Make sure to choose a password you'll remember and keep it somewhere safe.
- Click Create User.
- When the new user appears in the user list on the left, close System Preferences.
Launch the new user account
To log in to your Mac using the new account you just created, consider these options:
- Disable Automatic Login in Systems Preferences --> Users & Groups if it's enabled. This will let you choose the account you want to use to start up with each time you log in.
- Restart your Mac and click the icon for the new user account you just created when it appears on the screen.
- If you have Fast User Switching turned on, you can use it to switch accounts without rebooting.
Launch the RC Meetings app from the new user account
- Locate the RingCentral Meetings app in the Applications folder on your Mac and double click its icon.
- A panel should open prompting you to log in to RingCentral Meetings account. Enter your username and and password.
- If the log-in is successful, you should see the RingCentral Meetings floating menu panel appear in the top right of your screen.
- Click Settings (the gear icon) to set your general, audio, video, and meeting preferences, which will be unique to the new account you created.
- Start or Join a meeting to test RC Meetings is working correctly Note: Your recent meetings list will be empty. Your scheduled and recorded meetings probably will be missing, too. They're stored with the user account, not in the cloud or inside the app itself.
Best regards,
Your solution is the only one that has worked for me. THANK YOU VERY MUCH!!!!! I have been struggling with this for the last several weeks.
BTW. I am posting this 5 months after your original workaround and the RC folks don't have an official fix yet. This all occurred after I updated my OS to Mojave 10.14.5
Your solution is the only one that has worked for me. THANK YOU VERY MUCH!!!!! I have been struggling with this for the last several weeks.
BTW. I am posting this 5 months after your original workaround and the RC folks don't have an official fix yet. This all occurred after I updated my OS to Mojave 10.14.5
Thanks for the workaround, it's the only one that seems to work consistently!
However, the biggest issue with this workaround is that if you launch RC Meetings from a new user account, it will launch just fine, but now if you want to share you screen and you switch the account to show content from your original user account, RC Meetings is no longer accessible and you cannot share anything! In fact it suspends the connection to the other users that have joined your meeting! Is my assessment correct or am I missing something, i.e can I launch RC Meetings from the the new user account and still operate it from my original user account?
I wish RC would just fix the problem - it's a pain in the behind and it's only been 6+ months since the original problem was reported.
I have not heard anything more from Ring Central Tier 3 support regarding this issue. Tier 3 support team: Do you have anything to contribute?
Thank you to all of the RC Meetings users who have reached out to me directly or Me Too'd this issue to give it visibility. You rock!
I have received confirmation from Tier 3 that this is a known bug that is being researched now. I was advised that then new Mac OS is not yet supported, causing the issue. It was recommended to revert back to a previous OS, I've asked for confirmation as to the exact preferred OS to revert back to. I'll update this thread when I get more info!
Also, I did some testing with iTunes and the RingCentral Meetings app based on what Trevor reported, and while enabling iTunes might have affected his ability to connect to RingCentral Meetings, disabling iTunes on the OS partition where I can't connect to RC Meetings had no effect. I still can't connect.
Back to Skype I go..... ciao RC
perhaps its because I am getting older or perhaps the world is wearing me down .. but I find it absolutely amazing that this number of people reporting the same issue has gone on unresolved for at first hours and hours , then days and days ...and now weeks and weeks.. and still nothing, not even an official statement from the company ,that I have found , and little Jessica , who I am sure is a very nice girl , is in over her head or so it appears ...then it dawned on me, like the rest of life its a numbers game ..and I would guess we don't pose much of a financial incentive to warrant time being spent to resolve this issue ... we are Mac users, individuals , by in large non paying accounts .. I would guess that this App like so many was written for PC, Mac inclusion was probably a thrown together re-write , we are not corporations with large pools of users paying big monthly fees to use this service .. its sad but it certainly would appear that RingCentral would, I am sure, prefer to see us all just go away... this kind of blatant institutional discrimination pretty much blows and really has no place in todays age...do we all remember what happened to ICU2? RingCentral is just another ICU2..... the clock is ticking RingCentral .. why on Earth would you offer no charge user accounts and then drag your feet .. like molassas in January .. if you had no intentions on resolving any of its issues? .. you people can clearly do better than this .
I'm sure I will receive all kinds of blowback from people who don't agree with me. To that I have two statements: first, I AM NOT a RingCentral employee but only a user just like everyone else. Second, it's easy to be fluid with harsh rhetoric behind a keyboard but put yourself in THEIR shoes and imagine how you would feel if someone who didn't know your job specifications nor the actual inner workings of the necessary development of an application (whether it be RingCentral, Microsoft, Zoom or ANYONE else) would start heaping all the (using these words again to be "politically correct") harsh rhetoric on them.
I, for one, would like to see more Community in these forums rather than condemnation and verbal onslaughts.
@Matt Decker We encourage discussion on the forum and appreciate how frustrating the current issue with Meetings can be. Your thoughts and experience are invaluable to our being able to rectify this issue. That does not excuse profanity or insults of the people responsible for conveying your issues to our product team and those working to correct the problem with our partner Zoom.
We ask that you keep it civil and acknowledge that although it is easy to direct your frustrations at Saadet, Jessica, and the rest of our team, they are not directly able to correct your problem. Rather they are rallying behind the scenes to advocate on your behalf.
Last week I was able to join some of my friends meetings using Ringcentral downloaded on Macbook Pro. These were recurring meetings so I scrolled down drop-down menu for the meeting number and it all worked fine. Then the downloader asked for to clear history as as there were too many conference numbers, which I did. Since that time, I've not been able to join the old rooms as there is a message 'Meeting Is invalid' although I know it's taking place. So in a nutshell, I can join brand new rooms just not the old ones. Does anyone know how to fix it?
I registered yesterday on ring central, i downloaded the app on my mac but i cant log inside. It ask me for my email and then my password and after that i always recive this error. While from
my iphpne i can log in without any problem and im using same wifi connection.
how can i do to sole the problem please? i already tried to unistall and install again the app on my maca.
any solution plpease?
i need to use it ASAP! thx u
Right now our Support team and our partner, Zoom, are still investigating the true cause of this issue. We understand the frustration that it's causing and hope that a resolution comes as soon as possible. We'll keep you apprised!
I to have had problems logging into rooms from my mac, I have created a new user account but that only worked for about a day, then the same issue occurred with the new account.
I have had much better results by logging in through the "guest" account on my mac. This seems to work day after day, with much fewer issues.
The guest account deletes all files created during your time logged in when you log out of the account. Makes me wonder if it is a file issue, that is causing this "Mac Bug" ?
Just throwing this out there to see if anyone has any thoughts about this.
Potential to login to Zoom as a temporary fix - will RC cover the cost of our logins working with Zoom for the time being?
If this works for you, you can always set up a FREE Zoom account. My wife runs a part-time business and uses the FREE version of Zoom for between five and ten one-on-one meetings per week with no issues. Allows for recording and most user features.
Here's a copy of their FREE pricing plan information (including links):
Basic Personal Meeting Free
Host up to 100 participants
Unlimited 1 to 1 meetings
40 mins limit on group meetings
Unlimited number of meetings
Online supportVideo Conferencing Features - Video Conferencing Features
Web Conferencing Features - Web Conferencing Features
Group Collaboration Features - Group Collaboration Features
Security - Security
Now please lend your opinions to another thread, and allow the people who work for RC help out and give updates.
JB is a valued contributor on our Community and provides his expertise and time on his own accord, which we greatly appreciate.
The below instructions should help while Zoom continues to work on the issue.
- Click on the search option in the top right of your desktop
- Search for '~/Library/Preferences/' then select "Preferences". This will open up the Finder.
- In Finder, search for the file named "ZoomChat.plist"
- Right click on 'ZoomChat.plist', and select 'Move to Trash'.
- Uninstall RC Meetings. Back in Finder, navigate to 'Applications'. Find 'RingCentral Meetings', right click and select 'Move to Trash'.
- (If Applicable) Uninstall Zoom. Back in Finder, navigate to 'Applications'. Find 'Zoom.us', right click and select 'Move to Trash'.
- Right click on the Trash Can in the bottom right and select 'Empty Trash'.
Restart your Mac.
Reinstall RingCentral Meeting which can be found here: https://success.ringcentral.com/lc/cms/downloads
that's the question of the MONTH :)
I was simply posting a workaround that I was given, in hopes that it would help some of you. Never did I mention that it was a complete fix. Again, Zoom is investigating the issue, which is out of our hands.
Furthermore, this is a collaborative space that has no room for negative and/or unproductive comments. Unfortunately, continued behavior will result in a temporary suspension due to multiple violations of our Community Guidelines.
As always, we appreciate everyone's cooperation, understanding, and patience regarding this issue.
1.) go to /Applications/Utilities and open the Terminal
2.) type "cd /Applications/RingCentral\ Meetings.app/Contents/MacOS/" WITHOUT PARENTHESIS
This will put the working directory in the RingCentral Meetings app itself
3.) you need to run the app with admin rights (not sure why but its the only think that fixed it)
so type "sudo ./RingCentral\ Meetings" WITHOUT PARENTHESIS
4.)Login like you would normally login.
hope it helps
Any update on release of new version - I had a few meetings get cancelled as I couldn't log in.
Thank you,
The 64 bit app should be out by the end of April now :)
Done. Waste of time.
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Joji Locatelli
I am an Argentine knitwear designer living and loving Buenos Aires.
I am a Mom of two boys, and a wife to a loving non-knitting husband. My days go by dreaming of new knitting projects and, when I can, a little bit of traveling too.
I hope to inspire you with my knitting patterns, a true reflection of what I love to wear myself. Draped fabrics, simple lines and lots of little details here and there.
You can find me on Instagram as @jojilocat
and on Facebook as Joji Knits
You can also subscribe to my mailing list to be the first to know about new releases and promotions!
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