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LiveOps is the only contact center (call center) leader focused on providing the full platform, applications, and talent in the cloud. Consumers increasingly expect on-demand information and constant contact with the companies with whom they do business. These needs have prompted the co-evolution of the contact center and fundamentally challenged its traditional hierarchical organization and branding paradigms.
We discuss our experiences operating a 20,000 member geographically-distributed independent contractor network of contact center agents in the cloud, and how we create superior customer interactions by:
- inspiring rather than supervising using community management techniques
- driving superior service quality using a gamification platform
- creating an immersive branding experience using social tools.
Three major technology trends - cloud computing, social media, and mobile - are profoundly changing the landscape of customer service. Consumers are choosing to use a variety of social and mobile channels in addition to the traditional voice channels when communicating with each other and the companies with whom they do business. Customers have access to instant information and real-time updates, and they expect immediate answers and demand a new level of interaction from brands and solution providers. In parallel, the adoption of cloud computing by some of the largest and most trusted companies in the world has rapidly enabled companies to move from maintaining a traditional, premise-based call center to using a cloud-based contact center solution.
As a result, contact center agents need to evolve. LiveOps uses cloud computing technologies to deploy a multichannel and social approach in interacting with its agent community every day – using the social tools of forums, web chats, podcasts, virtual town halls, Twitter/Facebook and gamification with its 20,000 strong independent agent community. LiveOps connects, collaborates, communicates and forms a culture around a socially, consumer-aware agent all in the cloud.
LiveOps is a cloud software and applications provider that maximizes every sales, support and social customer interaction to ultimately drive brand loyalty. More than 200 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, and Amway New Zealand trust LiveOps' technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience, LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Santa Clara, California, LiveOps is a private company with approximately 320 employees spread across four continents.
Transformations in communications technology have irrevocably changed how consumers interact with businesses today. The days where an incoming customer service phone line available during limited daytime hours are a thing of the past. The rapid rise of web and social technology over the last decade has complicated the picture; today's consumers now expect on-demand information and constant contact with the companies with whom they do business. To meet these consumer-driven needs, customer service contact centers (traditionally known as call centers) are undergoing a parallel transformation. High performing companies are seeing the contact center not as a department merely optimized on cost, but rather as a critical direct touch point with consumers to address the high level of desired engagement.
LiveOps quickly identified the changing demographics of consumers as well as the need to balance cost optimization with quality interactions. LiveOps Talent in the cloud solution began providing a distributed home-based workforce of US-based independent contractors for contact center work in the early 2000s. LiveOps uses a proprietary technology platform to allow entrepreneurial, independent contractors to bid for and perform contact center work for clients in Retail, Financial Services, High Tech, Insurance, and other industries. LiveOps' community of independent contractors is 20,000 strong and inherently manager free. This initially created challenges compared to the traditional brick-and-mortar workplace paradigm in how to provide superior quality service to clients, particularly with regards to creating and maintaining a brand presence for clients in a completely virtual workplace. LiveOps' business model precludes traditional methods for managing direct employees like having a heavy supervisory presence or closely dictating the style of work.
By design, LiveOps' distributed workforce has no managers and no standard business hours – contractors can bid for work each week and receive upcoming work based on their skills, historical performance, and when work is available (which is sometimes in the middle of the night or on weekends). As independent contracting agents, they conduct themselves as business owners and take that responsibility seriously in deciding where to put their time. A contractor's livelihood is dependent upon their quality of work and access to ongoing opportunities; independent contractors who aren't engaged simply will not succeed.
In order to provide consistent service and quality, LiveOps has pursued a strategy of community management. Instead of command and control, the paradigm has shifted to social management based on results. We find that agents who have control of how they work are inherently more inspired brand ambassadors and this carries through to customer satisfaction and outcomes for their clients. We don't supervise, we inspire!
Independent Contractor Comment: "I have to admit I am not at all competitive - but the opportunity to be on this program and view my metrics compared to others is very inviting."
Creating a community was a first step, but the next iteration of community management involved facilitating positive community behaviors like collaboration and healthy competition. While agents are bidding against each other for work, they are not engaged in a zero-sum game - if agents are successful at meeting client expectations as a group, they will bring more business to themselves as well as to other LiveOps independent contractor agents. Thus, it's in the individual's rational best interest to help other agents to improve even though they are still in competition.
Agent to Agent forum post: "I have to tell you that it was your tips and tricks on selling which I took to my phone calls and increase my sales on Saturday. I now use the same technique on all my calls... I am still not converting as well as I would like on all 3 products, but I am working on it. I don't get a lot of these calls, but with each sale I know that it all makes a difference."
We have found this to be true in practice as well as theory. LiveOps began to facilitate cooperation using a knowledge base and forums so that agents can share best practices with each other, as well as tools for peer coaching and networking. These tools also facilitate competition, because an agent who actively works on improving their skills using the aforementioned tools (as well as our e-learning suite) is able to get more business in a results-oriented environment.
3. Gamification or Game Mechanics to drive improved performance
With competition in mind, we began to think about what agents needed to better understand how to build their businesses. Gaming was a great framework to think about this problem since it involves a community built around healthy competition. The competitive nature of agents has led to negative situations where system rules are set in such a way that they can be exploited – for example, if a client's major success metric is limiting the time an agent spends on the phone with a customer and ties this directly to compensation, we would expect a small percentage of agents to rush callers off the line instead of producing a high quality customer interaction. If only customer satisfaction is considered for compensation, we would expect some agents to transfer away irate callers to avoid lower pay stemming from lower net promoter scores since a call is no longer associated with them.
However, competition can be your best friend in building a strong community by using clever system design to avoid these negative examples. Our next generation of community management involved providing instant and/or relevant feedback on performance and quality using gaming mechanisms. While the constructs we deploy are not by themselves novel, we find that their use creates outsized returns because they more rapidly connect an agent's individual action and behavior with tangible outcomes; an agent who spends time improving their skills through Certification or achieving high quality metrics can then compare themselves to their peers using a leaderboard or other online social identity displays.
In fact, we've found that game mechanics drives even better performance and insight than just facilitating community interaction.
Agent Post: "We did it team back on top of the leaderboard, let's keep this momentum going, work lots of commits and keep converting, thanks to all for the great team effort!
By channeling the competitiveness in a positive way we've created a net benefit to our clients. With rapid feedback comes even more accountability: if you managed to pacify an upset caller, everyone can know you did a great job - and if you didn't reach a client's expectations for service, it's very motivating to see that you need to improve, every day you work!
4. Living in the social/mobile modern reality
LiveOps agents have one more large advantage because they are onshore contact center workers: they are themselves social consumers. We've found that LiveOps agents are immersed in a web 2.0 world – 79% are on Facebook – which makes them great brand ambassadors in today's social/mobile reality. We've responded by deeply ingraining our client's brands into our platform and have tapped into advances in social networking to create a more engaging environment than a brick-and-mortar contact center experience. Like Facebook, we've been able to study social behavior using data analytics to create our award-winning e-learning modules. These insights have also helped us to design tools for creating a customer conversation across channels with a consistent brand image. Through this we're able to transform customer interactions in the cloud.
1. Challenge: Create shared purpose and high quality customer-facing organization in a distributed virtual workforce with no managers
Solution: Engage workforce by facilitating ownership and cooperation in a self-managing community. Workforce is empowered to drive consumer performance and shares in overall community success through clear client goals and measurement. Provide transparency into performance and let agents make their own choices about how to achieve client mandates. Define workforce opportunities and clearly state success goals and allow for individuals to opt-in to participate, catering to individual desires to succeed and excel.
2. Challenge: Foster peer-to-peer interactions and certification programs to allow self-paced skills improvement with little to no incentive for completion. All tools would have to be relevant to new independent agents, as-well-as seasoned agents who would be motivated to return and continue to participate.
Solution: Created an online community with gamification, reputation features, and awards that would engage and motivate independent agents. Providing up-to-date opportunities for work, clear indication of individual performance metrics relative to client goals, and leaderboards showing community frontrunners. Providing for online identity building through creation of a personal avatar and the ability to customize it by earning online points for positive behaviors. The avatar then becomes a method of identity and reputation in the community, quickly allowing for agents to recognize each other and self form groups. Points that are used to customize avatars are earned through performance goals, certification completion, and community interactions. Also created customize avatar items for individual clients to further create social identity for high performers and allow for expertise mining by low performing individuals. For example, an avatar t-shirt with the client's logo was only awarded to high performers with select metrics. Creating agent transparency showing high performer metrics and certification they completed drives self motivated performance improvement. Lastly, created learning mechanisms that facilitate ongoing peer-to-peer performance improvement using chat, blogs, and independent team formation.
3. Challenge: Address rapidly changing social aspects of teaming and competition
Solution: Use social consumers to also be the social workers. Leverage a social learning methodology to baseline independent agent knowledge through eLearning courseware, situational simulations, blogs, podcasts, virtual classroom sessions with role playing, and static reference guides to provide a consistent brand presence across many communication channels. This distance learning model facilitates peer-to-peer interactions and produces organic formation of teams that self promote a shared goal with individual pursuit.
4. Challenge: Help agents understand performance that is driven by a wide range of skill types – for example, customer service calls (with softer metrics) as opposed to sales-driven calls that have order value / sales (as hard metrics)
Solution: Created new metrics and measures to help contractors evaluate their own performance against performance targets set by the client – including customer and process satisfaction performance indicators. Expose the skill types that agents need to succeed as client metrics embedded in the agent gaming experience.
1. Our US-based virtual workforce of independent contractors has many benefits:
- agent turnover rates are low compared to brick and mortar
- demographic matching to target-client's US consumers
- faster training times with large agent community carrying previous work experience and skills
2. Community management techniques provided more engagement than traditional management techniques. Following the launch of internal gaming platform:
- 80% opt-in rate in first week, with 75% of agents returning to site on a bi-weekly basis to participate in challenges
- 3.5 min average time spent on site (compared to 1 min average for internet)
- Certification (not required) that was promoted with badge and point awards was completed by 72% of agents
- Decreased Onboarding process from 4 Weeks of classroom training to 14 hours. Drastically reduced speed to proficiency by producing higher quality agents in a shorter period of time.
3. Gamification techniques produce superior client outcomes:
- Service levels improved by about 10%
- Average time to handle a customer inquiry decreased by almost 15%
- Sales performance improvement of 8%-12%
- Motivating workers is easier when they understand not only the expectations for their performance, but also their relative performance to their peers. While we've illustrated this within the context of a distributed workplace, similar mechanisms have been used successfully in more traditional "brick and mortar" offices using cloud software products like Rypple or SuccessFactors.
- It's not as easy to jump into a classic gamification implementation – where users earn points for actions with associated rewards - as it may seem. We've determined that iterative testing of gaming mechanisms in a community is the most consistent way to work towards this endpoint. Partnering with a vendor who provides a gamification platform (such as Badgeville, Bunchball, Big Door or others) can be a great way to start experimenting with your workforce.
- Our workforce always has individuals who are extremely competitive. If the rules of the system are unsophisticated, a portion will try to game the system and quickly exploit inefficiencies for personal benefit. A truly sharp organization will use these same personality types to actually drive improved results-based performance, and recognize that any systems rules will have to co-evolve as new behaviors develop.
- Consumers are increasingly requiring on-demand service. To meet these needs, companies need a highly self-motivated workforce that will immerse itself in their branding – which has the fortuitous side-effect of driving even more value from customer touch points. Businesses should look to leverage workers who are familiar with social media and have other shared cultural understanding with end customers to make the most of client facing interactions.
- Communities that are self-managed are communities of passion. We notified our agent community about this article and encouraged them to read and comment on their own experiences. You can clearly see the engagement and passion that our independent contractors have for their work and our platform – and their success with clients speaks for itself! If you give control of livelihood to your workers rather than to bureaucrats, you will be amazed at the results.
In a call center outsourcing services solutions company the work must be really distributed because the demand of call center support is expanding fast, if it is expanding it means that there's a increase drive in profit. Like LiveOps, they cater many consumer, customers and clients around the world so the need in contact center is very in demand for them thus they need a distributed workforce and high quality performance.
Call center like LiveOps are becoming more competitve.
I would like to setup a call center in zambia as part of my project (http://www.managementexchange.com/story/integrated-waste-managemntgreen-...). Is it possible to collaborate with you.Thank you.
Thank you LiveOps for such a great opportunity. I contracted with LO 4 years ago, working full time, and not only has it provided me with the work hours flexibility I needed but also the opportunity to work from home and be there for my children who are home schooled. Their education and mine has greatly increased! I will be forever grateful for the opportunity you provided.
LiveOps is a great opportunity for anyone wanting to supplement their income or if they choose to work from home full time. It enables one to do so with so many perks to it. I am grateful that I joined LiveOps 3 years ago and have passed it on to others who were interested in working from home or supplementing their income. I love it and will continue to work it from the comfort of my home. Thanks LiveOps.
Thank you liveops for such a great opportunity. I have been able to travel more and love working from home. This is the answer to a host of people that can not work outside. I have been a liveops agent for a little over three years now and I love the flexability of setting my own schedule and wearing pj's all day. Where else but in America!
I have been a LiveOps agent for a little over three years now and love it. I can not tell you how much they have changed my life. They have afforded me the opportunity to work from my home and have the income to do some of the things I always wanted to do. I have been on a couple cruises, vacationed in Germany and taken several road trips. Thanks to LiveOps I have had more time to spend with my family that could not travel to me. LiveOps is the answer to many people who without them could not work. I have told many of my friends about them and a few have become agents too. Thank you LiveOps for this great opportunity.
I love the no hast policy of being an Indepence Contractor for LiveOps, you're the best and the article speaks volume to the values of LiveOps; love it.
I started with LiveOps in 2008 after searching for a work opportunity that would afford me a flexible schedule. Over the past three years, I've worked with other distributed call centers and none has the technology or the flexibility that LiveOps provides. It's by far the easiest and least complicated platform for working. LiveOps is truly what you make it. If you're dedicated to success, it's there.
LiveOps was recommened to me back in 2004 when I decided to fire my boss and become my own. Since joining the LiveOps group I've expanded my work at home business. Over the past 8 years I can tell you from the various Call Centers out there, bar none LiveOps is the premier. It's operating software with it's ease of use and reliability makes doing business with them a joy.
I joined LiveOps in 10/2005 I was so excited to find something I could do from home. I had been through surgeries for spinal injuries and was told I would never work again. I am a prime example that is not so. I have been blessed to work with a group of people who care and help you to advance and learn the virtual environment. I worked in a call center prior to my injuries. However, I Never enjoyed my work as much as I do now with the variety of calls and customers. I am so thrilled with my choice to remain with LO over the years. I did leave LO for a few months due to family health and soon learned when I went to work for another at home company. It was not LO and did not give me the satisfaction I found with LO. So LO I will always be hear to supply my services as long as I am needed.
Seven years ago when I joined LiveOps - I could not have imagined how I would be part of a vast network of highly motivated and responsive individuals...in a virtual world!
It's a pleasure to be part of an organization that thrives to be the Best in Class.
I have been with Liveops several years. They have always been the greatest. It's important to me to respect the company and people I work with that is LiveOps. Daily I see their respect for clients, the dedicated efforts to increase each client's business At the same time LiveOps is loyal and supportive of us as Independent Agents; they want us to succeed as well! LiveOps provides the greatest support with training in LiveOps University; with Conference Calls focused on products; sales techniques and guidance on how to grow our businesses. LiveOps provides each of us a great opportunity to achieve financial success.
I've just become a member of the Live Ops team. After having several family members already with Live Ops I decided to see what all the excitement was about, And now I'm Hooked... Live Ops is a great experience !!!!
I have worked for LiveOps for over 2 years and LOVE working for this company. You can earn great income., while at the same time, work your regular job during the day, LiveOps by night!
I am new to LiveOps and I feel as if I've discovered gold! I LOVE customer service and the opportunity to make money as well...what better combination!!
I am so happy my daughter told me about LiveOps. I have been an independent agent for almost six years. LiveOps has given me the opportunity to work, as I am a caregiver for my family. I can not imagine going to a job out in the community. LiveOps is Great!
I am so happy my daughter told me about LiveOps. I have been an independent agent for almost 6 years. It has given me the ability to work while being a caregiver. I can't even imagine going back to a regular job.
LiveOps is a fantastic business solution. I started working with LiveOps in January of 2011 and I have been with them ever since. A customer-service-oriented mindset is essential for business success (in my opinion), and LiveOps gives its clients and contractors the tools needed to succeed. A very unique, fun, and professional organization all around.
I am feel so truly Blessed for being part of Live Ops. I love it and I am proud to be part of Live Ops. I see a very long future ahead of me with Live Ops. Thank you Live Ops for offering such a blessed opportunity to all who join the Live Ops Family Team.
I have been with Liveops, taking calls for just over a month. I enjoy working from home, which Liveops has made possible. The resources are available if you have questions, problems or just information to share. Opportunities available. thanks Liveops!!!
I've been with LiveOps for almost 4 years. Everything is this article is definitely true. They care, it's as simple as that. Working through LiveOps is so great! Being able to set your schedule and being able to work from home are just some of the benefits. And being able to increase your knowledge through LOU is another great benefit. And another thing I love about LiveOps is being able to take calls to help other people, like the Stand Up 2 Cancer. Now that is awesome! This job is so rewarding in more ways than one. Thanks LiveOps for everything you're doing to help us to become a success!
I've only worked for LiveOps a few weeks happily overwhelmed with the many different ways they offer help and motivation. They are a pleasure to work for! Very different from past experiences both my husband and I have had.
I've been an agent with Liveops since 2007. Their innovative platform and performance - based call routing ensures satisfied clients, their clients' customers and Liveops independent contractors.
Thumbs up to this article and much continued success to Liveops!
I've only been with LiveOps a few weeks but I can already see how determined the Staff and other Agents are to help you succeed. All concerns are immediately adressed via the e-mail or live chat and that is so reassuring. I also appreciate the training that is available for all to gain experience. In these economic times being paid promptly even during training is so very helpful. This truly is a wonderful opportunity for anyone who wants to work from home! THANK YOU SO MUCH LIVEOPS!!! Carol Martin
My daughter-in-law introduced my to LiveOps and I have been an independent agent for just over two years. I couldn't be happier with LiveOps. While I have a full time job I need to keep for insurance purposes (I had cancer previously), I needed a second income. Wow, what a blessing! I work when it's convenient for me, as many hours as I want or am available. Vacations, appointments, illness or my car not starting are no problem. I can even work, and have, in my pajamas. While I've never been a sales person, I have all the training I need and am doing quite well in sales. There are always new opportunities and I look forward to receiving extra pay on time, every time. Don't know what I would have done without this opportunity, and I plan to continue for as long as I can. I've recommended LiveOps to everyone I know who needs extra income, and I hope to be able to retire from the regular workforce someday with the option of working for LiveOps to supplement my income. Excellent opportunity and company!
I have been with Liveops for one year this month and I want to say this is the greatest job I have ever had in my entire life!!! I am a disabled single mother who due to a car crash can not walk well enough to have a normal job....Thanks to liveops I can now support myself and my son in a very "comfortable" manner!!! LIVEOPS ROCKS!!! This company provides MANY awesome opportunities for many people!!!!
I have been with LiveOps for just under 3 yrs now & I can't imagine performing any other job. This opportunity has allowed me to stay at home & work at my own pace & my make own hours which has motivated me more than any other job I have ever had. I am the one who determines my success & that only makes me want to become even more successful. Thank you so much LiveOps!
Liveops is a great company, where as an Independent Contractor, allows me great work flexibility. The Conference Calls, Certifications, Product Information and Feedback provided by Liveops is outstanding. I am able to increase my selling skills and product knowledge and grow with the most innovative "Work At Home" opportunities offered through Liveops. I am greatful for the opportunity to provide services for Liveops and their clientele!
I've been with LiveOps since January of 2008. I've been with two other reputable work-from-home companies (Alpine Access and West At Home) and LiveOps has the most flexible scheduling options for mature Independent Contractors.
Thanks to LiveOps, I was able to write my book, "2012 Survival Guide", and having written it, now have the flexibility to promote it on Radio Shows at any time of day or night, and to go on book signing tours for weeks at a stretch, all without losing my status as an Independent Agent.
I absolutely LOVE LiveOps and would recommend it to anyone, in any circumstances! It ROCKS!
Being an Independent contractor for Liveops, has giving me the freedom to work from home and enjoy my family at the same time. Liveops has provided all the tools for me to operate a successful business Thanks Liveops!
Been with LO since 10/2007. I can't imagine not working here. They are cutting edge & blueprint, driving the American virtual workforce industry into new directions & heights. Kudos to Live Ops. Keep up your phenomenal work.
LiveOps= Freedom, Destiny Fulfillment, Opportunity, Peace of mind and Time to live life.
I have been with LiveOps for 3 years, there have been a lot of changes for the benefit of everyone. How often do you find a company striving to do that beyond just words?
They truly listen their contractors to meet our needs while balancing the needs of the client/customer. Not an easy thing to do, but they do it very, very well. You can't please all the people all the time, but this is one company that does a great job of pleasing most of the people most of the time.
Thank God for LiveOps
Excellent overall presentation and analogy of LiveOps. A great place to work, and it has truly met my financial, personal & work needs. Training is continuously ongoing, as well as new and challenging business opportunities as an Independent Contract Agent. State of the art in innovation, success, & secure technology and team work.
Great company to work for!
Liveops is fantastic! I am very appreciative and proud to provide services for such a dynamic company that provides all the tools necessary to be a successful independent contractor.
Thank you for all the support.
Tina Ghilotti
Love LiveOps
I have been with LiveOps since May 2010 and it has been a blessing to me. I am so thankful I was introduced to this company.
I have been with LiveOps for 2 months now and I love it. I was downsized in 2007 and have bounced around from one meaningless job to another & when I found LiveOps my first impression was WOW!, these people really do care about your growth and they are there to answer your questions and mentor you while you grow your business. Although I am new and still working hard at being a high achiever I have not regretted coming aboard with this fantastic group. Thank you LiveOps for everything! You have saved my life and my sanity.
I found it interesting to read the story and relate it what I experience every day as a LiveOps community agent.
I joined the LiveOps workforce almost 3 years ago and have experienced continuous growth in my performance and income during that time. I had been laid off from my job at that time and found myself, over 50, in a sagging economy, searching for work with no success in getting a new job. My former employer had to downsize due the deterioration of the economy, they are still struggling to date. I however, have moved on to success! LiveOPs is the best thing that happened to me!
I had dreamed of working for myself from home to get out of the rat race of the corporate environment and traffic congestion and to remove some of the stress from my life. Finding LiveOps has helped me to acheive my goals!
LiveOps has been a great way for me to become a dedicated business owner. Through LiveOps I have learned many skills on how to not only understand the customers but to make the sale. They provide you with skill and knowledge to questions through the awesome courses they offer. LiveOps is a huge part of my life and I would not change that for anything. LiveOps is number one!!!
I have only been with LiveOps since Oct 2011, but it has already begun to turn my economic situation around from $0 income (with an MBA). I feel blessed to have been introduced to this company and have the opportunity to be an independent contractor.
I am a new Independent Agent with LiveOps. Before I started working with LiveOps I was faced with a lot and asked myself "Where do I go from here". I have a lot of medical issues and stress being a number one factor to making these issues get worse thus shortening my life span I needed to take early retirement. I tried working part time and that didn't work either for me with doctor appointments, test and having other responsiblities in my life. With LiveOps I have been able to work around this. Being my own boss has been a great help to me in so many ways. Thank you LiveOps for all you have done for me!!!
I have been with LiveOps since 2004 and have never looked regretted my decision to work from home. I love this company!
When I read this article I came to the realization that Liveops and all of the members of this family are part of an ethical and trustworthy community that has blessed my family and myself in so many ways that I am at a loss for words. I love this opportunity that I have been given, and with hard work skys the limit. As agents we are the first line of communication with the public, so we must also conduct ourself in an ethical and trustworthy fashion, and I see that everyone does every day that I provide services. Way to go Liveops!!!!
And Thank You for everything:)
I joined LiveOps in 2008. I can never stop thanking my friend Sharon Cobbs for telling me about LiveOps. I was out of work and my family had moved back home with on jobs and my granddaughter was getting ready to leave for collage. I think I had check on every work from home job on the net. They all had some kind of twist. Most of them wanted me to pay a large fee of some kind to work for them.
Working for LiveOps has been a Blessing for me and my family. They truly want you to succeed and they prove it by giveing you the best training and support possible. I LOVE the fact that I can set my own schedule. My time with LiveOps has been rewarding. I pray that they will continue to be a company of INTEGRITY. Thank You LiveOps!!!
Live Ops is a company that has integrity and promotes a professional work environment
I like the fexibility that working with LiveOps affords me. I enjoyed the article and hope to see many good things coming to LiveOps
I have been in the professional world my whole life and when life took me away I was absolutely blessed to find liveops. I have been contracting with liveops for almost 9 years and can honestly say these have been the best 9 years!! Being able to work and care for my family is awesome!! Thank you liveops!!
I have been with Live Ops for 4 years now.
It has been a life saver for me and my family!
To be able to work from my home and make pretty good money in these hard times is appreciated!
It's pretty amazing and I'm glad to be with this cloud-based organization as it takes us into the future.
While earning my MBA 30 years ago, there was a lot of talk about what LiveOps is doing today, but very little action. During my time in various corporate structures, I heard even more talk about eliminating bureaucracy, but never saw it happen. So naturally, I was skeptical when I responded to an ad for independent agents. Instead of the disappointment I fully expected, I was astounded by a cloud-based organization that is cutting edge in everything that it does, while providing me with a flexible, stimulating, challenging, and rewarding opportunity to provide excellent, client-focused results. It was well worth the wait to finally find LiveOps.
extremely grateful to have live ops on my side. Have done many other call centers but they are very very critical about what where and how we should do things. Other companies are more like a regular Job where they are looking over your shoulder all the time. Live ops is a very comfortable company they make you feel good and like it is your own company. Oh yes they still have rules but they are realistic rules and they help us strive to do better. I Love Live Ops.
I have been with LiveOps for 3yrs now. Although I'm in my own home office I am never alone. LiveOps provides terrific support, tools and training that has allowed my business to become the success it is today.
This article is a perfect testimate of everything LiveOps stands for. They are definately the leader of all cloud call centers!
I love the LiveOps management and training style(s). I have worn many hats so I have that variety of experience to bring to the the table as an Independent Contractor. I find with the many drivers mentioned in the article, the structured learning of clients particular skill sets, the challenges by facilitation and agent interaction including competition do draw my personal best base and skills into practical purpose. You may realize I am thrilled with my business relationship with LiveOps. Also I am always looking at progresses in technology and science including social science and wonder what next LiveOps, what next? Because of this work model I feel I can play meaningful role.
I have been with Liveops since April of 2011, and I can truly say that this is the best work at home virtual service center I have worked for. Being a single mom of 3, I can stay home with my kids and make money at the same time. I can choose the flexibility of hours and day or night. What job has that flexibility, as well as convenience.
I joined LiveOps as a representative last year in April. It has been a great opportunity for me , I love everything about it.
Very fortunate and blessed to be part of Live Ops for the past 3 years they are absolutely the best company to work for when it comes to Flexibility, Diversity and Cutting Edge Technology.
Having a work at home job might seem like an easy way to go; however, working from home takes plenty of self-discipline, determination, and the desire to stay on top of one's skills. LiveOps offers some powerful tools in the way of LOU (LiveOps University) where one can take courses in various products that are offered through LO. It also offers the opportunity to attend conference calls to learn about the latest products and to learn from other agents.
I chose to work with LiveOps because I needed a flexible schedule so that I could take care of family and church responsiblities.
Best success LiveOps!
Been very Blessed to be a part of LiveOps since 2004.
LiveOps has been "right on time" for me from my start afew years ago. I love the challenges with changing types of work, always seeming to be first in line for new ways to service the community while providing a very viable option for an at home business. I am proud of the fact that LiveOps also is ready and willing to step up to world disasters to help collect contributions when people are in need. I have recommended this company to many individuals ready to provide a service to clients and earn a living or supplement their income. I love this company and although I am retired from fulltime employment, I really believe I will continue to work as an agent for LiveOps for many years to come.
Anne M Holt
Working at LiveOps is definitely a "wonderful job" and a great company to be a part of. I enjoy working with them every day. Their training and expertise is amazing!
Anne M Holt
Working at LiveOps is definitely a "wonderful job" and a great company to be a part of. I enjoy working with them every day. Their training and expertise is amazing!
I love my contract with Liveops. God sent for sure. I have been with Liveops for close to seven years, during which time I have had several family medical issues as well as my own disability. If not for the flexibility offered with this company I feel certain I would not have a job at all. The future jobs of the world showed up early with Liveops!!! May Liveops continue to be blessed and grow abundantly.
The one thing I love about LiveOps is the diversity of products and the different avenues they give you to be a success. I have the knowledge on as much information or as little as I like. You choose how you will succeed and how much your income potential is. LiveOps is a God sent to me.
I love my work as a LiveOps sales agent. The flexibility of scheduling, variety of work, and quality products being offered all create a great job opportunity.
I have been with LiveOps since July love being able to make my own schedule and work part time right now. LiveOps has a great training program and keep you up to date on all of the different clients offers. Great company to join and just love being my own boss.
Thank you LiveOps!
LiveOps is a GREAT source of income at home.
As one of LiveOps' independent contractors, I absolutely love what I do. Working from home is the wave of the future and the wave of NOW! :) I have a disability that makes it impossible to work anywhere else but home, so I treasure my work with LiveOps. It is so great to work at home and not have to spend on gas and lunches and new clothing for work. Some days I literally work in my PJs!! I wouldn't trade this for any office job. :) Thanks, LiveOps!!
DPO in Florida
i am an independent contractor with liveops. i have health condition that limits me but i need money desperately. i have been working with them a little over a year now. although i am far from a natural sales person, they do provide you with all of the tools you need to succeed. and your success is in your hands completely yet using their technological innovations, a support team is always on hand to provide the guidance and even the encouragement one may need to keep trying.
at the same time they are indeed results oriented just like any business would and should be. so as an independent contractor, and therefore being a business person oneslef they give a great launching pad to understand and construct parameters that are best suited to grasp one's owns strengths and figure out what is best for my independent contracting business. program metrics are more than just numbers. they are an informative source to grasp a better understanding of my own capabilities and limitations and where i need to improve. so there is something beyond those numbers and they also provide you with tips to get passed what is holding back your success- and interestingly enough the tips do work-if you apply them- go figure!!! it actually shocked me that the tips worked. ( but clearly it proves they must have researched something)
i am learning to apply my strengths to my opportunities (and strengthen my weaknesses) with in liveops and beyond. and beyond is my ultimate goal; and beyond was my goal from the very beginning. however taking advantage of liveops has provided me a wealth of knowledge of self to build the confidence in my independence in pursuing my other oppotunities yet it is an opportunity that is also great to have when i may struggle in my other ventures (as i have at times struggled in liveops). (so hopefully i won't get the axe!) the business opportunity provided by liveops is for the independent minded, responsible individual who knows how to balance their free spirit and obligations within a new age business model for which i am so greatful.
I have been an agent with liveops for about a month now. So far, my small time with the company has been a wonderful experience. Liveops has given me the flexibility to work part-time hours, while committing to my full-time job. I can truly say that I am happy with my decision to choose liveops!
Excellent article that shows why LiveOps is defintely a "gamechanger" in the call center industry. LiveOps breeds highly successful agents by giving us the necessary tools and incentive programs to maximize our top potential. Additionally, Liveops has been a life saver for me and my family during this difficult economy.
Alright ! Live Ops, way to go ! This is a wonderful article ,I certainly must say that all is true about the company. I feel priveleged to have my home office with Live Ops. I have been an LO Agent since June 2011 and my whole life has changed for the better .Such a warm, caring workforce making life simplier for the agent and the customer we thrive for excellence! I love Live Ops and I will take this opportunity to thank Live Ops again for the opportunity of being an Independent Agent Contractor. I vow to give the best of service on every call I take .. .........Hip Hip hooray!
I have to say I have been an Independent Contract with Live Ops since 2009 and I thank God everyday I have this awesome opportunity to work from the privacy of my own home. I have worked in several different industries several of which included call center work and I have to say Live Ops provide you with all the tools to succeed in this field. From the ASRs to other fellow agents everyone is a team player and supports each other in a way that words can't describe. Through Live Ops I have seen such growth and opportunity that no other job has ever given me. I love you LIve ops and the people that I met as well as the ASRS. Rock on!!!
As a "Lopper" the bottom line is "LiveOps works!" We are determined to be #1 and we accept that we need each other to do this. Yes we compete but not in the traditional sense. Every agent's success leads to success for every other agent so it is important that we share and encourage each other to be better at what we do. That was the first lesson I learned at LiveOps.
I've grown a lot in 4 years thanks to great training, great support and freedom to choose. I am judged on a very level playing field, my work ethic which translates to performance.This is the best job I "never" had and I wish only the best for LiveOps and my fellow "Loppers".
This month marks my 1 year anniversary with LiveOps. I can truly attest to what a blessing this company is in my life. It has given me the ability to control my income and schedule to cater to my lifestyle. I have never been with a company that allows for such flexibility and growth. It puts you in full control of your earning potential.
This is a great way to bring and keep American jobs and sales in America!
Thank you for giving Independent contractors a new and exciting way to work in a green productive way.
All companies can learn from your accomplishments.
Paula Soderman
I just celebrated my 1 year anniversary with LiveOps and I love it! This is by far the best job I've ever had! The agents are all so nice and helpful allowing for a relaxed atmosphere. This article is a wonderful representation of how LiveOps works and most of the customers appreciate us for being here for them. I never thought I could be in sales until now. They gave me all the tools I needed to become a 4 star salesperson!! Way to go LiveOps!!
I love being an Independent Contracted Agent for LiveOps. Not only does LiveOps provide excellent training but gives an overall well rounded approach by providing ongoing support, work flexibility, and the ability to connect with other agents that has lead to many friendships as well. LiveOps has been an answer to prayer for me!
Being that I am a new Independent Agent with LiveOps, I find that the steps and programs they have for us to understand our clients needs and how to continue to grow our own business to be very effective. I believe that this article shows the best side of what the customers see and are presented with and also what happens on the backside with the agents and their incentives to grow are very well showcased in this article.
Very interesting. This showcases LiveOps as a futuristic model for many businesses.
I've been a LiveOps independent agent since 2003 and have experienced the growth process over the years. This article is a true reflection of the LiveOps philosophy, mode of operation, and has made a positive impact on my life. I am able to work from my home office on my schedule earning as little or as much as I want with all the tools to learn how to sell and other skills.
I currently contract with LiveOps as an independent agent. I LOVE the flexibility that I have to make my own schedule. LiveOps has an awesome training program and they are always offering new ways for me to make money. I never get bored with LiveOps and I've made some new friends because of them.
An awesome article. This is a wonderful company for independent contractors and the training is excellent.
Great story, very informative, a positive for clients, Independent contractors, and Liveops...
Great story, very informative, a positive for clients, Independent contractors, and Liveops...
great information
This is great!! I a currently a contractor for Live Ops and love it, dearly!! This company has truly changed my life!!
Ahead of the curve by including game dynamics, the only cloud contact centre platform to do this?
Very cool. Now that's EXACTLY what technology is supposed to do ... empower workers to work on their own terms while giving companies increased profit and employee satisfaction. What's not to like?
Solutions like LiveOps will enable companies to bring more jobs back to America.
I very much like LiveOps' proposal of a distributed social workforce driving profit and performance. Employment culture in this country and around the world has changed so dramatically in the past decade. It's incumbent upon employers to look beyond the boundaries of a brick-and-mortar facility and use every technological advance possible to attract, motivate and keep employees engaged and passionate about their work. Happy employees equals happy customers.
I know first-hand that LiveOps is speaking from their own decade of experience. As a long time customer and partner, it's been exciting over the years to witness the transformation that LiveOps is making on the customer service contact center industry. Employees are consumers and consumers are often employees. They like using social and mobile communications. Companies and employers need to pay attention. Embracing the social and mobile revolution is now a requirement to keep employees connected and customers loyal.
The way of tomorrow, in effect today. Outstanding.
Quite exciting to see that you can not only recruit onshore call center personnel but also keep them engaged and motivated while keeping the cost manageable. A blueprint for call center operators to re-energize this sector, perhaps?! Can't hurt in the current economy!
Definitely a game changer in terms of staffing an organization. Live Ops has an innovative way to do this efficiently and with high customer satisfaction. Well done!


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Knicks' Anthony game-time decision vs. Thunder
New York, NY (SportsNetwork.com) - Carmelo Anthony will be a game-time decision for the Knicks' Christmas Day meeting with the Oklahoma City Thunder.
Anthony sprained his left ankle in the third quarter of Monday's game against the Magic. He is averaging 26.3 points, 8.8 rebounds and 2.8 assists in 27 games this season.
The Knicks will be without Raymond Felton due to a strained right groin. He will be re-evaluated on Wednesday.

subset: commoncrawl


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The rumor du jour up in wine country is that Food Network execs have been scoping out the Copia campus with the thought of turning the shuttered food and wine center into a West Coast studio.
It's obviously unconfirmed, but as the PressDem points out, with Tyler Florence and Morimoto opening up shop in downtown Napa and Florence, Chiarello and Fieri all based in the Bay, there is certainly some logic to it.
With the imminent arrival of Iron Chef Morimoto, Marin's nice-guy chef, Tyler Florence opening ventures all over Northern California, Michael Chiarello's Bottega and Napa Style empire in Yountville and FN Golden Boy Guy Fieri all hanging out in Wine Country, it seems like a no-brainer.
There are also reports the Culinary Institute at Greystone is looking to expand its campus into the vacant building


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Return to Transcripts main page
NRA Releases School Safety Plan; President Obama Calls for Brain Mapping Project
Aired April 3, 2013 - 04:00:00 ET
(BEGIN VIDEO CLIP) UNIDENTIFIED MALE: The only thing that stops a bad guy with a gun is a good guy with a gun. BARACK OBAMA, PRESIDENT OF THE UNITED STATES OF AMERICA: They are doing everything they can to make all our progress collapse under the weight of fear and frustration or their assumption is that people will just forget about it. UNIDENTIFIED MALE: Any bill that doesn`t include a universal background check is a mistake. UNIDENTIFIED MALE: This idea of private individuals transferring their weapons and having to go get through the background check makes no sense. UNIDENTIFIED MALE: Each senator is going to have to make up his own or her own mind ad I respect that. (END VIDEO CLIP) AZUZ: Very different ideas surrounding the issue of guns in the U.S. Today, we are starting by telling you about a school safety plan released by the National Rifle Association. The NRA is America`s biggest gun rights group. Its leader says the organization has more than 4.5 million members. It`s recommending several steps to make school safer: enforcing school visitor policies., making sure doors are always secured. It also wants to train armed adults in schools to protect students. The NRA says if an attack happens, response time is critical, and having an armed adult on campus would decrease that response time and save lives. In recent polls, the American public has been divided on whether or not schools should have more armed guards. Another idea involving guns, a proposal in Connecticut that could give the state the nation`s strongest gun laws. It would add more than 100 types of guns to a list of illegal weapons, it would limit the amount of ammunition that guns could have in them and it would require background checks for all gun sales. The thinking here is that more legal limits on guns and ammunition would mean less gun violence. Critics say criminals would ignore the new laws, and that they wouldn`t have stopped last year`s school shooting in Newtown, Connecticut. A third prospective on the issue from the town of Nelson, Georgia. It just passed the law that requires citizen to own a gun and ammunition. Felons and the mentally ill are exceptions, and anyone can opt out. There is only one police officer in Nelson, a town of 1300 people. And he says, having a gun would help folks protect themselves. One resident says the law is pointless, because there`s been no violent crime in Nelson in years, but all of this indicates how different the approaches are and how gun laws are largely determined by states and communities, not at the federal level. (BEGIN VIDEO CLIP) UNIDENTIFIED FEMALE: See if you can I.D. me. I`m a word that could describe someone with bad manners. A broader definition is simply undeveloped. In nature, I`m measured in barrels. I`m oil before it has been refined. Crude is petroleum as it comes straight from the ground. (END VIDEO CLIP) AZUZ: A lot of folks wouldn`t mind striking crude in their backyards, but they sure don`t want a spill there by someone else. A pipeline that transports unrefined oil from Canada towards the U.S. Gulf coast, ruptured last week. The gash was only two or three inches, but it spilled thousands of barrels of crude into a neighborhood in central Arkansas. Listen to this Youtube clip. (BEGIN VIDEO CLIP) UNIDENTIFIED MALE: Look, only (inaudible) our house is here, which is seemingly unaffected, but the smell is unbelievable. I mean - look. Incredible. And that is oil. (END VIDEO CLIP) AZUZ: The damaged pipeline is more than 60 years old, it`s owned by the company ExxonMobil, who said they inspected it recently and found no problems. Exxon is promising to make things up to the community of Mayflower. Meantime, Lisa Sylvester looks at the method of transporting oil that can be both a blessing and a curse. (BEGIN VIDEOTAPE) LISA SYLVESTER, CNN CORRESPONDENT: There are 160,000 miles of pipeline, crisscrossing the United States. The Arkansas oil spill comes as President Obama is weighing whether to approve a new Keystone XL pipeline. 1700 miles of pipeline carrying 700,000 barrels of crude a day, stretching through the country`s heartland. The Keystone pipeline carries a dense Canadian tar sands oil. Critics say this lower quality oil can corrode overtime. MAURA COWLEY, ENERGY ACTION COALITION: Keystone Excel is a dirty and dangerous pipeline. It`s literally going to cut our country in half, carrying a very dangerous fuel. And it will cause runaway climate change. SYLVESTER: Keystone`s proponents, however, say it would lessen U.S. dependence on oil from the middle east, and they argue transporting oil by pipeline is far safer than by road or rail. NICK LORIS, HERITAGE FOUNDATION: It would be equipped with 16,000 sensors that would monitor the flow of the oil, so they knew if there`s any abnormal activity, it would shut down quickly. Not to mention, that they studied all of the other risks to wildlife and vegetation, and concluded this pipeline will be safe. SYLVESTER: For the families in Arkansas, that debate might seem like a million miles away. The most immediate question on their mind, when can they return home? (END VIDEOTAPE) (BEGIN VIDEO CLIP) UNIDENTIFIED FEMALE: Today`s "Shoutout" goes out to Mr. Robertson`s marketing classes at Scotland High School in Laurinburg, North Carolina. In which part of the human body would you find the pons, the hypothalamus and the fissure of Rolando? Here we go, is that the liver, heart, brain or foot? You`ve got three seconds, go. I hope your brain came up with the brain. Because that`s your answer and that`s your "Shoutout." (END VIDEO CLIP) (BEGIN VIDEO CLIP) BARACK OBAMA, PRESIDENT OF THE UNITED STATES OF AMERICA: As humans, we can identify galaxies light years away, we can study particles smaller than atom, but we still haven`t unlocked the mystery of the three pounds of matter that sits between our ears. (END VIDEO CLIP) AZUZ: The White House announced a plan yesterday to investigate that matter. It`s called BRAIN, it stands for Brain Research through Advancing Innovative Neuro Technologies. The president wants to spend $100 million on the new research, but because it will be part of his proposed budget, it will have to be approved by Congress. For the scientists who`d be involved, it`s not just about trying to wrap their brains around the brain. It`s about learning how to treat problems with it. (BEGIN VIDEOTAPE) ED BOYDEN, NEUROSCIENTIST, MASSACHUSETTS INSTITUTE OF TECHNOLOGY: It`s inner guards, you really need to be able to break things down into small parts so they understand how they work. And for the brain, we haven`t done that yet. We have not been able to - we don`t even know how many different kinds of cells are in the brain, much less how they are connected. DR. CRAIG FOREST, ASSISTANT PROFESSOR, GEORGIA INSTITUTE OF TECHNOLOGY: I want to know about the activity of all these thousands of millions or billions of neurons at the same time. So, that`s the brain activity map. It`s about -activity, it`s about when the animal does a certain task, like run, or has an anesthesia affecting their body, or has a disease. There`s a myriad of behaviors that we have no idea how the brain performs computations and makes decisions on those behaviors. If we`re ever going to figure out how the brain works, we have to be able to understand the activity at the resolution of a single cell. BOYDEN: We are even developing robots that could go into the brain and analyze single cells, in the living awake brain. FOREST: We would position a mouse on this tray here, this parapet will lower to go to the region of interest. And then at that point, it has to start hunting for a neuron. Neuroscientists get very excited because you have the ability to hear the electrical activity of that single cell. To be able to hear that electrical activity of a single neuron in a living brain - that`s the basic building block of life, the basic building block of the brain. BOYDEN: So if we think about kind of the brain disorders - Alzheimer`s and migraines and spinal cord injury and epilepsy, pretty much none of these are curable in the sense that we can cure, say, a bacterial infection. There are treatments for some, but the treatments often are partial and they have lots of side effects. So the dream here is we have very detailed maps of the brain, we should be able to enter information into those kinds of cells and not the other kinds, and then be able to fix a specific computation that needs to be repaired and not upset ones that are more or less normal. FOREST: When you look at where we are today in terms of treating diseases of the brain, there is no question across all science that we are in our infancy. And something like the brain activity map by taking a quantum leap in that, could revolutionize the way we treat those conditions. (END VIDEOTAPE) AZUZ: If you suffer from allergies, you`re not going to like this. `Tis the season for some sneezin`, and the Asthma and Allergy Foundation says we`re in for a doozy thanks to an unusually wet winter. It says factors like higher pollen levels and more exposure to mold could cause stronger and longer lasting allergies. The foundation released a list of the 10 worst places for spring allergy sufferers, and here they are. Several states east of the Rockies are being called allergy capitals for 2013. Three of them are in Tennessee. These rankings are based on pollen levels, use of allergy medicines and the number of doctors in these areas who specialize in treating allergies. We`re just going to go ahead and just dive into our last story today. This looks pretty sweet fish tank. Got fish in it. A guy can sit and check it all out, but here is the kicker. In order to clean it, someone`s got to jump in. It`s huge. 24 feet long, 10 feet high, 10 feet deep, get it. It`s in his living room, and reportedly the largest privately owned reef tank on the continent. Despite calling it a maintenance nightmare, the guy who owns it is planning an even bigger one. And though that could leave him with less living room, his head is swimming with ideas. New project to scub up his time. Designing this tank required some serious sinking. That should tide him over until the next one. Floods his mind, hopefully not his home. Teachers, we`re fishing for feedback at cnnstudentnews.com. To all of you, tanks for watching. END


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Williston Hall ( DuPage )
Illinois : Flag of State
Williston Hall is a place of kind Building belonging to the County of ( DuPage ).
The closest populated place is that of Wheaton that is1.01 miles far from Williston Hall.
Williston Hall is also 6.25 miles far from the closest airport or heliport, the Central Dupage Heliport .
The weather forecasting are available for the town of Wheaton , that is 1.01 miles far from Williston Hall .
The Zip Code of Williston Hall is 60187.
Besides Williston Hall in the County of ( DuPage ) there are the following places of kind Building . These are reported in what follows in alphabetical order:
A C Buehler Library - Adams Hall - Addison Fire Station Number 1 - Addison Fire Station Number 2 - Addison Fire Station Number 3 - Addison Public Library - Addison Township Office - Addison Village Hall - Anderson Commons - Armerding Hall - Aurora Fire Station Number 8 - Bartlett Public Library - Bensenville Fire Station Number 1 - Bensenville Village Hall - Bensonville Community Public Library - Birck Hall of Science - Blanchard Hall - Bloomingdale Village Hall - Bolten Hall - Breyer Laboratory - Buswell Library - Carnegie Library - Carol Stream Public Library - Carol Stream Village Hall - Cenacle Retreat House - Clarendon Hills Public Library - Coray Alumni Gymnasium - Dan and Ada Rice Center - Dinkmeyer Hall - Downers Grove Fire Station Number 1 - Downers Grove Fire Station Number 2 - Downers Grove Fire Station Number 3 - Downers Grove Fire Station Number 5 - Downers Grove Police Department - Downers Grove Public Library - Downers Grove Township Office - Downers Grove Village Hall - DuPage County Courthouse - Evans Hall - Frick Center - Glen Ellyn Public Library - Glen Ellyn Village Hall - Glendale Heights Civic Center - Goebel Hall - Goldspohn Science Hall - Helen M Plum Memorial Library - Hinsdale Village Hall - Illinois Youth Center Warrenville - Indian Boundary YMCA - Iron Hall - Itasca Village Hall - Jaeger Residence Hall - Kaufman Hall - Kindlon Hall of Learning - Kohlbeck Hall - Krasa Center - Lehmann Hall - Lisle Library - Lisle Village Hall - Lisle-Woodridge Fire Station 1 - Lisle-Woodridge Fire Station 2 - Lisle-Woodridge Fire Station 3 - Lisle-Woodridge Fire Station 4 - Lisle-Woodridge Fire Station 5 - Lownik Hall - Marklund Childrens Home - McAlister Conservatory - McManis Hall - Memorial Hall - Memorial Student Center - Merner Field House - Naperville City Hall - Naperville Township Office - Neuzil Residence Hall - Nicholas Wing Buswell Library - Nichols Library - Niebuhr Hall - Oakbrook Terrace Village Hall - Oakbrook Village Hall - Oesterle Library - Old Main - Ondrak Residence Hall - Peter Kroehler Memorial Dormitory - Pfeiffer Memorial Hall - Riverwalk Community Center - Roselle Village Hall - Schaible Science Center - Schell Hall - Schick Hall - Scholl Hall - Seager Hall - Seybert Hall - Stanger Hall - Summer Place Theatre - The Sports Complex at Benedictine University - Villa Park Village Hall - West Chicago City Hall - Westmont Fire Station Number 2 - Westmont Fire Station Number 3 - Westmont Public Library - Westmont Village Hall - Wheaton Public Library - Wood Dale Public Library - Woodridge Public Library - York Center Town Hall .
Where to stay: Hotels and other Accommodation Williston Hall
Please find in what follows the full listing of the Hotels, Bed & Breakfasts and other accommodation available in Williston Hall.
A lot of pictures and fully detailed descriptions are available for the Hotels, Bed & Breakfasts and other accommodation, along with the ratings assigned by the guest of the same Hotels. The ratings are divided by age, sex and much more.
Illinois : Emblem of State
- Capital : Springfield
- Inhabitants : Illinoisan (Flatlander, Illini, Illinoyer)
- State's Motto : State sovereignty, national union
- English translation : State sovereignty, national union
Map and road map of Williston Hall
View the interactive maps of Williston Hall and get road maps, satellite maps and much more. The maps cover a wide area centered on Williston Hall .
On each map are available: a selector scale, on the bottom right of the map,a menu for choosing different views of the same map, placed in the upper left corner of the map, a free text search field for locating any business activity within the map itself, placed at the top center of the map.
The videos about Williston Hall
It is proposed a first video: clicking on the PLAY button the video will start. Inside the video window there are several commands and a Playlist button. Press the Playlist button to access the complete listing of available videos, along with their titles. It will be sufficient to scroll through the list using the cursor to select any of the videos. You can use the << and >> keys to scroll through the videos. Each video can be displayed in full screen.


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In the previous podcast, we looked at the basic premise of democracy and the crucial concept of separating religion from the state. This Separation of Church from State is under threat in two fronts: Christian Dominionism and Shariah Law. Building on that in this podcast, I will discuss how Religions are undermining our Freedom of Speech, Freedom of Expression and Freedom of Thought. This Sunday, 11th of May 2014, The Final Part of Chapter 17 of the Tyranny of God, God's Threat to Democracy.
There are at least two Islamic parties in Egypt: the more pragmatic Muslim Brotherhood and the Al-Nour Party. The Al-Nour Party is the party that is pushing for a stricter interpretation of Islam be enforced in the country. To them, democracy is subordinate to the Koran.
A spokesman, Yousseri Hamad, says, "In the land of Islam, I can't let people decide what is permissible or what is prohibited. It is God who gives the answers as to what is right and what is wrong".
Here we go... another mere mortal pretending to be speaking and acting for some supernatural deity. Individuals or groups of individuals who want to install their own set of rules justify it by saying that what they say and do are the words and actions of their god. This allows them to violate the rights of others the freedom to think, let alone the freedom to speak out and their childrens' right to be properly educated.
On Australia Day, 26th of January 2010, I joined a gathering among other Victorians to protest against the tactics used by religious organisations, specifically Catch The Fire Ministries in using scare tactics, instead of rational debate to discuss the issues that plague us today.
Here is a video of that day.
Unfortunately, issues like the National School Chaplaincy Program and the Internet Censorship Filter are not being debated now, with only a couple of weeks away from the election but I hope that videos like these over the next three years will help probe and investigate the impact of religious beliefs in our societies.
Please pass it around to your contacts or embed it to your site, blog or Facebook pages. Cheers!


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Bill Fogle's 1968 Plymouth Road Runner
Making The Change From Family Duty To Entertainment
Back in 1968 during a commitment to the armed forces, Bill Fogle purchased his first Mopar. This '68 Plymouth Road Runner has been by his side ever since. Starting life as a family hauler, it would only be two years before Bill changed the Road Runner into a vehicle for fun and entertainment.
It wasn't until the car was 28 years old that Bill decided it was time to give it a once over. Bill's friend Scot Fergerson in Barnesville, Ohio, stripped the car of its paint, fixed a few small rust spots, and applied a fresh coat of PPG Deltron base coat-clear coat paint in the original burgundy metallic color.
Although little work was needed under the car, Bill wanted to improve the ride and handling. The front suspension was completely removed, cleaned, repainted, and reinstalled with new stock bushings. While everything was apart, and to prevent any stopping problems, Bill replaced the entire front and rear steel brake lines and rebuilt the brakes. A set of 15-inch Keystone Classic wheels with Goodyear 215/70 tires on the front and 275/60 tires on the rear were added.
The 383ci sitting under the hood underwent a complete overhaul with a few upgrades to help improve the Road Runner's motivation. Bill used the original 10:1 pistons, rods, and crank, but to move the valves he substituted a .488-inch lift Summit cam in place of the stock one. To accommodate today's unleaded fuel, Bill replaced the valve seats with hardened steel inserts. To top the mill, a Holley 750 cfm carburetor was bolted onto the stock manifold. An MSD 6AL Electronic Ignition was installed to up the heat going to the plugs, and to remove all the spent gasses and add a little rumble to the ear, he added Headman Headers with Flowmasters and 2-1/2-inch pipes exiting out the back.
Moving the power into the stock four-speed, Bill changed out the clutch and pressure plate with a Zoom performance set. The next step was to improve on the shifting ability. To achieve this, a Hurst Shifter was installed.
Bill decided that with 3:91 gears and low mileage, it wasn't necessary to mess with the stock differential, though the back of the car did receive a set of Lakewood traction bars to prevent the loss of rubber when taking off quickly. Inside the car, the stock black interior has virtually been untouched in the last 30 years, however, Bill did add an Auto Meter tachometer and oil pressure gauge to monitor the engine behavior.
If the Road Runner isn't resting in its custom-made garage, you can find Bill enjoying a drive on sunny days, going to shows, and at the occasional visit to the track to show what vintage muscle is all about. And for Bill, this is what the past 32 years have been all about.


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Missing Curry, Warriors routed by Heat
HEAT 92, WARRIORS 75 Disjointed Golden State may face extended spell without Curry
Recommended Video:
During a third-quarter timeout Wednesday night, Warriors assistant coach Pete Myers stepped onto the court and appeared to be counting his players as they returned to the bench.
Maybe he was double-checking to see if they were playing with the same number of guys as the Miami Heat.
By all accounts, the Warriors were using five players, but they were missing their most important one: Stephen Curry.
Plus, Miami's talent and athleticism made it appear as though the Heat had at least a one-man advantage for portions of the 92-75 thrashing in front of a national TV audience and the ninth consecutive sellout crowd at Oracle Arena.
The Warriors (23-14) have officially hit their first major speed bump of the season, having lost four of their past five games. Now they face the possibility of playing without Curry for an extended period.
"I haven't been in this situation for a while, so I don't know if it will be a fast or slow process," said Curry, who will travel with the team to San Antonio and New Orleans, whether or not he plays Friday and Saturday.
The team's point guard, who was already nursing a hyperextended right knee from Sunday's game, missed Wednesday's game after reinjuring his twice surgically repaired right ankle at the morning shootaround.
He was chasing a loose ball during a shell drill when he stepped on the foot of center Festus Ezeli and immediately slumped in pain. The Warriors said X-rays on Curry's ankle were negative, and the point guard will return "based on his progress."
"I'm not a doctor, but I can't imagine it turning into something more," Warriors head coach Mark Jackson said. "We're not concerned."
Maybe they should be. The Warriors didn't look like they could handle even a minute without their floor general.
After surgeries each of the past two offseasons, Curry hadn't missed a game this season. The first time he was absent, the team had more turnovers (21) than assists (17), set a new level for futility in points, and tied season lows in field goals (29) and fastbreak points (5).
Jarrett Jack started in Curry's place and had two of his five turnovers in the opening 31 seconds. The Warriors never went longer than 6:42 without committing at least one turnover, and Miami turned the gaffes into 22 points.
"They made a heck of a case for Steph Curry to be in the All-Star Game," Jackson said. "If we can go from being a top-notch team to the team that played (Wednesday), just because we're missing one guy, that sure says a lot about him."
It was just what Miami, which led by as many as 34 points, needed. The Heat (25-12) had lost three of their past four games and came into Oakland having to deal with questions about the fourth-quarter benching of Dwyane Wade and Chris Bosh in Monday's loss at Utah.
Miami didn't mess around from the get-go, skipping the high-five lines during pregame introductions and reporting directly to a huddle around coach Erik Spoelstra. While the Warriors were dancing to their own introductory music, James and Wade took their positions on the court and waited in the dark.
James, who finished with 25 points, 10 assists and seven rebounds, did whatever he wanted and secured scoring and passing milestones before getting to rest for the final quarter. His second assist of the game and the 5,000th of his career came with 6:42 remaining in the first quarter when he found a cutting Wade for an easy dunk.
James had attempted only one shot - finishing a halfcourt alley-oop pass from Wade - until that point, but turned his attention to scoring from there. A one-handed floater in the lane with 2:45 remaining in the first half made James the youngest player in NBA history to score 20,000 career points.
Rusty Simmons is a San Francisco Chronicle staff writer. E-mail: email@example.com Twitter: @Rusty_SFChron


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A local man who says he was falsely accused of drinking on the job and then fired after reporting safety violations is suing BP for more than $5 million in damages.
Larry Holland, an employee of Grand Junction-based Pure Automation Inc., a contractor for BP, alleges the company wrongfully fired him, breached a contract, made slanderous and libelous statements about him, and inflicted emotional distress, according to court documents.
All he did was report safety violations that could have resulted in the explosion of a building and the deaths of seven people, said Hollands attorney, Lynne Sholler, adding that BPs retaliatory actions after the report now could destroy his career.
BP America said through a spokesman on April 25 that the company does not believe Hollands accusations have merit. The company will investigate the claims, the spokesman said, and are prepared to respond appropriately.
Executives at Pure Automation did not return a call for comment.
According to the court filing, Holland moved to Durango in 2007 on a promise from BP that he could garner 10 years of work with it here. But last year, the relationship began to unravel, Holland said, after he witnessed and reported safety violations at a local gas-compressor site.
Holland said an Oct. 27, 2011, gas leak recorded by company equipment at twice the allowable level was handled in an unsafe manner. An equipment operator and person in charge at the scene took a cellphone call too close to the leak, violating BPs safety policies. Holland tried to get the man to disconnect the call to no avail.
Additional hourly safety testing that should have been performed after the gas leak also was not done, the court filing said. And the combustion hazard at the scene should have halted all work there, but it didnt.
Court documents stated that when Holland and other colleagues on the project turned in reports of the safety violations, the employees were told by a BP executive the documents would not be well-received by company leaders. Later, another BP executive gave them an opportunity to retract their reports, saying there would be repercussions to filing them and that the reporting employees would be put in the line of fire.
A few months later, the oil companys executives accused Holland of drinking on the job, the court document said.
Some witnesses who worked with Holland on the day in question, however, denied seeing or smelling evidence of alcohol use, Sholler said. And the company lobbed the accusation three days after the incident reportedly occurred, making it impossible for officials and Holland to follow company policies that require immediate drug and alcohol testing to confirm or debunk substance-use reports.
He couldnt follow protocol and couldnt defend himself, Sholler said.
BP promptly fired Holland for the incident, the court filing said, and later circulated correspondence internally and to parties in the oil and gas industry indicating Holland was fired for drinking on the job and was globally banned from working for all BP companies and groups.
Holland holds a rare work certification that puts him among just 250 similarly qualified people in the world, Sholler said, and such a ban effectively would force his retirement 20 years prematurely.
He could be prohibited from working anywhere in the world as a result of this, Sholler said.