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- Forum: Classic Menswear
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Hi Guys sorry for the absence.
I Have been reading away every now and then and saw the suede protection discussions.
I was just in Northamption UK picking up some reasonably priced shoes. In fact I am such a trend setter I bought exactly the same pair of suede shoes at Churches I bought there 2 years ago.
Exactly, but 60 GBP cheaper as they only have a few pair of tobacco sued toecaps left and whilst they, Churches have moved on I have obviously somehow slipped off...


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Short video clip of Kuchupudi performance by Reddi T Lakshmi & Ranjini Nair, New Delhi. Guru : Jayarama Rao & Vanashree Rao.
Chidambaram Natyanjali Dance Festival 2015 held at Chidambaram in February 2015. The festival is known for its serenity and uniqueness of the devotion of the dancers dedicating their "Natya" (Dance) as "Anjali" (Offering) and worship to the Lord of Dance - Lord Nataraja (Shiva).
short videovideo clipvideoaudiovideoReddi T LakshmiNew DelhiGuru Jayarama Rao Vanashree RaoNatyanjali Dance FestivalChidambaram Temple Dance Festivaldance festivalstempleThillai Nataraja TempleeventChidambaramTamil NaduTNIndiaartistesparticipateNatarajaShiva2015Chidambaram Westgeolat11.39637392geolon79.69216946geotaggedINDRanjini Nair
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Wie WinsI usually dont watch the womens golf on television, since I have mentioned before that many of the American lady golfers has to have their caddie line them up almost on every shot this gets boring for me. Since they are suppose to be a pro golfer and cant line themselves up on their golf shot is uncalled for. Plus many of our American golfers have not been winning and have left this to most of the Asian women golfers. Then came the Sunday paper and I was shocked to see Michelle Wie tied for first, well I thought I should watch this one as I have always liked to watch Michelle play. I had always felt sorry for her as thought she was pushed too hard by her parents to enter her in the mens PGA events when she was still a teenager. I was glad to see her on top so made myself tune in to the U.S. Womens Open to see how it turns out. What surprised me was that there were several American golfers in the running.. There were quite a few of them at the end of the third day that included 52 year old Juli Inkster. It was good to see the American golfers making a good run on their own tournament instead of the Asian players. When they came on at 2:00 p.m. and noticed that Michelle was leading by one stroke and she was the only one under par. Then she made the eagle and put her three under so thought this should do it for her. Along came trouble on the sixteenth hole when she had an unplayable lie in some brush and made a long put to a double bogie so she was still one under. On seventeen which was a par three she birdied that with a long putt. She played the last hole just great and two putted for her first win of the Womens major tournaments. The cameras caught a picture of her mother who was following her all the way so this had to be a tremendous time for her mother to see Michelle win a big tournament. It was too bad that they pushed her into mens golf early on when she was a teenager as I am sure Michelle must have finally grown up and said she would play it her way. Good for you Michelle and glad to see you win a big tournament Her friends showered her with bottle of water and even champagne. I may have to start watching the womens pro golfers for a while and see if our American girls can give the Asians a run for the title. It has been a long time coming but so glad Wie Won.
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Make pudding with the Sugarbunnies
Move over Mama, there's a new set of cooks in town. Make that a nest ... of bunnies. Sanrio's Sugarbunnies, to be exact, and they are ready to bring you on board for a delicious candy-making revolution. Bunny twins Shirousa and Kurousa have been charged with making candy for everyone, and as far as ...
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Fiddlers, Foreign Oil, and Failed Policy
The author of this entry is responsible for this content, which is not edited by the Wilson County News or wilsoncountynews.com.
March 13, 2012
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By Steve Russell
One-fifth of the world's oil supply travels through the vital Strait of Hormuz in the Middle East.
Iran recently threatened to blockade the Strait and choke off crude oil shipments from Middle East suppliers. Punctuated with a 10-day naval exercise, Iran clearly intends to hamper, obfuscate, and pester the West and its Arab allies even if not actually able to sever this vital artery of the world's economy.
An unfortunate clash, a temporary closure or even rising tensions ushering in unacceptable risks to international unarmed oil tankers could send global prices skyrocketing.
No one with a brain needs to be convinced that America has a dangerous dependence on foreign oil. With an irresponsible Congress spending what we can't hope to make tomorrow, the United States stands at a crucial and historic moment. Rather than curbing economic and entitlement lusts, and promoting domestic, exportable resources, our country seems to be led by fiddlers watching from the rooftops while torches are being set all around.
If such fiddling seems hyperbolic, take the Obama administration's devastating decision to hamper America's efforts to get off foreign oil. The denial of the Keystone XL - a major new energy secure pipeline linking the Gulf of Mexico to billions of barrels of oil in Alberta sands and Dakotan shale - shows once again that America is being led into a visionless, bankrupt future.
The President excused such crippling action while touting grandiose plans to shuttle billions of dollars into misguided projects in wind and solar energy development when such resource could be used to widen our vast capacity of needed oil and gas in our own great nation. The current President seems set on chasing the wind and picking favorites. Think Solyndra. And also think about how you could export wind to China.
If the pipeline were not enough, there are also huge oil reserves off of our coasts as well. With just a small fraction of our offshore acreage being leased, American companies suffer burdening restrictions in the form of federal bans and declining lease offerings.
Incredulously, President Obama has pledged billions in offshore drilling elsewhere--most notably, Brazil. If the President were truly opposed to offshore drilling, he would uniformly discourage the practice, rather than pick "winners and losers." Experiments of this type of national policy in recent decades, with Venezuela, saw our hand bitten by the satiated country as it seized private industry and now uses their American-aided resources to hurt us at any opportunity.
Given the current failed national leadership, America has little choice but to become even more reliant on unsecure sources of foreign oil. Middle Eastern oil reliance continues to be a costly and terrible policy. The money we spend there often ends up in the hands of people who only seem to use it to plan our demise.
The United States devours 23 million barrels of oil daily, accounting for about 25 percent of total global consumption. But our domestic production--through visionless polices and failed leadership--isn't keeping pace. American production falls by an average of 135,000 barrels annually while demand steadily rises. And that demand must now compete globally with the equally insatiable appetite of China.
While President Obama wistfully gambles our national security on foreign oil, he could have tapped into North America's bounty of natural energy resources. According to a new study from the Institute for Energy Research (IER), the total amount of recoverable oil in North America exceeds 1.7 trillion barrels. That's enough to cover America's energy needs for the next 250 years.
This would create opportunities to export needed energy globally, funneling international currency into national coffers, rather than siphoning them, while giving the innovative American people time and resources to lead the world on new energy solutions.
If that were not enough, America is even more abundant in natural gas. IER estimates 4.2 quadrillion cubic feet of recoverable natural gas lies below our soil -- that enough to provide the United States with electricity for the next 575 years!
Rather than exploit this clean and abundant energy with favorable government policy, the President would rather use it as a class warfare wedge for political purposes.
President Obama's visionless stance against Keystone XL and domestic drilling is pure politics -- an attempt to appease fringe environmentalist constituents in an election year. Coupled with his newly announced policy of gutting our military while destabilizing our energy, one can clearly see it is time for a change.
LTC Steve Russell, US Army, (Ret.), is the author of "We Got Him!" A Memoir of the Hunt and Capture of Saddam Hussein (Simon & Schuster, 2011). He is the founder and chairman of Vets for Victory and serves as the Chairman of the Veterans Affairs Committee in the Oklahoma Senate.
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Publius Valerius Publicola
Rome, Tx.
March 14, 2012 11:30am
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A very good article sir.
Elaine K.
March 13, 2012 6:21pm
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TheStreet Ratings Top 10 Rating Changes
Rating Change #7
Noble Corporation (NE - Get Report) has been downgraded by TheStreet Ratings from buy to hold. The company's strengths can be seen in multiple areas, such as its robust revenue growth, good cash flow from operations and expanding profit margins. However, as a counter to these strengths, we also find weaknesses including unimpressive growth in net income and feeble growth in the company's earnings per share.
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- Net operating cash flow has significantly increased by 72.64% to $395.56 million when compared to the same quarter last year. In addition, NOBLE CORP has also vastly surpassed the industry average cash flow growth rate of -48.14%.
- 45.40% is the gross profit margin for NOBLE CORP which we consider to be strong. Regardless of NE's high profit margin, it has managed to decrease from the same period last year. Despite the mixed results of the gross profit margin, NE's net profit margin of 13.00% compares favorably to the industry average.
- NOBLE CORP's earnings per share declined by 15.1% in the most recent quarter compared to the same quarter a year ago. The company has reported a trend of declining earnings per share over the past year. However, the consensus estimate suggests that this trend should reverse in the coming year. During the past fiscal year, NOBLE CORP reported lower earnings of $1.45 versus $3.01 in the prior year. This year, the market expects an improvement in earnings ($2.35 versus $1.45).
- The company, on the basis of change in net income from the same quarter one year ago, has underperformed when compared to that of the S&P 500 and the Energy Equipment & Services industry average. The net income has decreased by 15.2% when compared to the same quarter one year ago, dropping from $135.32 million to $114.77 million.
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The 33-year-old defender, whose side lie in fourth place, says the race for Serie A is too early to predict and should only be judged at the halfway point of the season
Inter defender Hugo Campagnaro believes it is too early to judge whether his side will challenge for the Serie A title this season.The 33-year-old, who joined the Nerazzurri from Napoli in the summer, believes predicting the eventual Scudetto winner is pointless this soon in the campaign.
"It's too early to talk about the Scudetto," Campagnaro told Sky.
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Inter currently lie in fourth place in the table, having won four and drawn two of their six league games so far. The Nerazzurri remain unbeaten along with Roma, Napoli and Juventus in one of the most competitive starts to an Italian top flight campaign in recent times.
Campagnaro signed a two-year deal with Inter in July. He has won 11 caps for Argentina since making his debut in 2012.


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The Juventus midfielder is being pursued by Liverpool and Man Utd as well as Arsenal
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Aug 13, 2011
28 Comments
Please give me some hope re Visual Loss
I am very scared. Optic Field Test results show my peripheral vision is 95% gone on the left eye and 30% gone on the right eye. This has slowly happened but only really bad vision loss in the last 3 months. I am going for a CT scan in a few days so the doctor can put me on Dostinex or operate.
My question is if the operation is 100% sucessfull or the tumor will shrink with medication, will I regain at least some of my peripheral vision. The eye doctor from where he could see, saw that the nerve is not swollen or anything and says it can even be decompressed if needed. I just need some hope.
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Aug 14, 2011
If the eye doc said the nerve is not swollen, then hopefully your chances are ok - but why oh why has treatment been left so long that your eyes have been impacted like this?
You should have been treated the moment or BEFORE your eyes got bad!
You will probably have to have some surgery as well - to debulk the tumor. A couple of us here have had the surgery - just make sure you have it in the hands of a super super experienced surgeon given your situation. You need an MRI, not a CT. Make sure your surgeon has done 500 surgeries or more lifetime, 50 in a year and has a lot of experience with macroadenomas. He must use an endoscope not a microscope (more view) and you may or may not lose other hormones in the process so you need a very skilled surgeon.
Aug 14, 2011
What kind of tumor is it?
My tumor was a meningioma and presented itself as optic neuritis. When the optic neuritis was at its worse, I had significant visual field deficits. However, I regained most of this vision.
It is very hard to predict what will happen with surgery. Depending on the tumor type and specific location, you may need an open craniotomy which is what I had. My tumor had compressed and displaced the optic nerve. Before surgery, I was given a 1 in 10 chance of the procedure leaving me completely blind in both eyes, and an even greater chance of losing vision in the affected eye (wouldn't give me a number). Their goal was to go in and decrompress the optic nerve, and debulk the tumor enough to make room for radiation. When they went in, they saw that they could do more than they thought and they removed almost all of the tumor. My vision is much better than it had been earlier with only minor visual field deficits (which may not even exist according to my neuro opthamologist).
The success of the procedure depends on many factors that are hard to predict. It depends on if there are any vascular connections btw the tumor and the optic nerve. My NS (all 3 I consulted) said that sometimes tiny blood vessels develop, and if they do you don't want to touch it because removing it would premanently damage the nerve. It also depends on the adhesiveness of the tumor as well as the consistency. Their willingness to remove it may also depend on how close it is to the optic chiasm. Unfortunately, they do not know many of these factors until they are actually in your head.
Even if you like your doctor, get at least 1 or 2 other opinions, especially when involving this area. You want an experienced skull base neurosurgeon.
Also, like rumpled I am surprised that you not getting an MRI. What type of doctor are you seeing?
Aug 15, 2011
I could figure out is is a prolactinoma by the meds used to treat it... so it is a large pituitary tumor. I hope - hope hope hope - the person is at a pituitary center with a neuro endo! But it sounds like not...
Aug 15, 2011
It is in South Africa. The doctor said they will pick it up in a CT if the tumor is huge. Can I just start taking Dostinex maybe I will come right. Will I at least gain some of my vision back?
Aug 15, 2011
Please note that my husbands eye is only 50 % affected in the left and not 95%,He is now so hopeless due to the comments made that we are having trouble to have him focus on recovery and not the fact that he thinks he is now going blind please could you just give him some hope seeing as you have gone through this yourself. He needs it desperately.
Mrs Slakkie
Aug 15, 2011
Here is a link to what my husbands left eye looks like but it is full just on the left hand side not the little spot on the right hand side of the left eye
Is there hope? Must he start dostinex / cabergoline while waiting for a mri (2 weeks time). The right eye is still fine looks like the top right quadrant of the right eye in the picture. He can read decently.
Aug 15, 2011
I am so sorry that you are in this situation. Cabergoline/Dostinex is shown to reduce prolactinomas in about 70-75% of the cases. So yes there is hope, if your growth is a prolactinoma.
I am glad that you are getting an MRI vs a CT scan. It will show more detail as to how the adenoma is situated.
Were all of your hormones checked? Prolactin? Thyroid panel? Cortisol? IGF-1? Testosterone? If the growth is large enough to press on the optic nerves it might also be causing hormonal shortages that can be corrected. This might help you to feel better too.
Do you know if it is a prolactinoma, for sure?
We are patients, not doctors in this forum. This is a link to a doctor who specializes in the pituitary gland.
Sending positive thoughts-
Aug 15, 2011
the link above was not complete, sorry
Aug 15, 2011
@horselip thank you so much for giving me some hope. Now can someone give me a more or less percent on whether my vision can improve. It got worse in a short amount of time. Only started bugging me 2 months ago. Prolactin is only high but very high. It is pressing on my optic Chiasm says the doctor.
Aug 16, 2011
That is a mystery unfortunately. It will depend on how you respond to the medication, how "stuck" your adenoma is to the other structures, where exactly the adenoma has decided to place itself, whether you pursue surgery, if you do have surgery how good the surgeon is.
These are the questions that we all ask in some form or another.
I'm sorry that I cannot help you more than that. I hope that you will experience good results and find good doctors who can be straight with you.
Aug 16, 2011
If dostinex does not work, there are also other medications to try as well - parlodel is one of them (bromocriptine - it may have another name as names vary in other countries) and in other countries other medications may be available.
It all depends on your body, your reactions and your tolerance to the medications as well.
Aug 16, 2011
thank you rumpled will it be dangerous to start with dostinex if my tumor is big. Will it make it worse or must I wait for the doctor? I do not want to waste time so am considering starting 0.5mg dostinex on Monday and Friday. I was told to take Vitamin B6 250MG a day to help shrink tumor and am taking Chaste Tree extract. I don't want to go blind. I just want 20% improvement maybe 30% would be awesome.
Aug 19, 2011
No it is not dangerous at all - those drugs have been well used by a lot of people. There are side effects but they generally make you feel lousy. They have to monitor you - but there is really no downside.
As far as I know - the meds work in 75 to 80% of people but it may not work enough to shrink the tumor a lot. But then you can try a different medication.
Aug 25, 2011
News Update:
My vision in the last 8 days after taking Dostinex has improved on both eyes especially on the left eye which was worse off. I have taken a combination of nutritional supplements as well to boost the response of the medication.
Vitamin B6 - 100mg per day
Vitamin B-Complex
Spirulina - Marcus Rohrer 12 tablets per day
Chlorela (Read how it can help with regeneration of Optic nerves will start taking soon)
Eye Care formula usual vitamins for eyes
Liquorice Tea
Flax Seed Oil
50mg Dostinex every 3-4 days
Praise to the Lord every night as he controls the effects of the medicine / supplements.
I hope with all my heart this is going to stay this way and only get's better.
Aug 27, 2011
I am so glad to hear that the meds are working for you!!!! That is actually quite fast - and so it bodes well for continued improvement. Please keep us posted!
With the hurricane, may have delays getting back to you!
Aug 27, 2011
My left eye is even better as well as the right eye. Thanks for all the support ppls. Hectic the Hurrican I heard it over the news!
Aug 28, 2011
Doing much better vision almost 100%. Only problem is I keep getting a stuffy nose. Saline does not help much and now I am scared and need to know of alternative ways to remove this! Thank you everybody for your help.
Aug 29, 2011
I use a large bowl of lightly salted water and a biggish towel - nuke the bowl so that it is steamy and hang your head over it with the towel over your head so all the steam is trapped - it is a facial and sinus cleaner. Stay in as long as you can - peak out if you need to - and repeat as often as you want!
I also like chicken soup and if you can tolerate anything spicy - that can clear the sinuses too... If you really run into issues, go to the ENT. I was asked to use a water pik to irrigate my nose but that was only under doc orders and it was oh so horrible so don't do that unless you have to - they also did debridement (they numb you). So talk to the doc but try steam!
The flooding is amazing and roads are just gone.
Aug 31, 2011
I am sooo glad that you are feeling better and so quick!
for the stuffy nose (I get this too) you might ask your doc about this nose spray called Fluconase or Flonase.
It really helps me as I have seasonal allergies.
Aug 31, 2011
Thank you. I will try Flonase thank you. It's funny when I get up and walk around, it goes away but when I sit down doing nothing it gets clogged up. How strange!!!!!
Sep 06, 2011
I can' find flonase and fluconase in south africa. Any alternatives that work or very similar? Thanks rumpled the steam helped for a while. I also went to gym and it goes away while I am gyming probably because the blood vessels / arteries open up / better circulation / higher heart rate.
Sep 06, 2011
You might ask your pharmacist? Maybe it is called something else there? The official name is Fluicasone Propionate. It is a nasal spray that has a small amount of steroids in it to reduce swelling in the nasal cavity, They do not really get absorbed into the bloodstream unless you use a very high dose. Flonase is a brand name..of the medicaation.
Good luck
Oct 31, 2011
Thank you so much for all your support here.
The optometrist says my eyes are back to normal 20/20 vision! No peripheral vision loss at all. Hormones seem better and prolactin levels should be down. Just awaiting test results.
Oct 31, 2011
Thank you. Flucasone propionate works says the pharmasist. They stock it. I will get it if I need it. It seems my stuffy nose is going away.
Oct 31, 2011
Thank you!!! My mom says they all prayed for me and big religious guys gave me their blessings. They say that my tumor will disappear completely. Is this possible or not really? It was 1.5x1cm in length when it was diagnosed. Otherwise I can wait until it is small enough and remove it with focused radiation therapy!
Nov 01, 2011
I know it can be controlled as long as you are on medication and will shrink - but you have to stay ON the meds. Some things like pregnancy (sorry I cannot tell if you are male or female) or illness, or thyroid issues, can make the prolactin rise. So disappear - maybe??? Shrink, that is more probable but the extent can vary!
I would be uh... thoughtful when it comes to radiation.
Dec 07, 2011
Thank you. Radiation... In the past they had to focus on entire areas. Now they can direct the radiation simply on the tumor so it is alot safer than the past. I am just scared because I heard Dostinex causes Fibrosis and Heart Valve problems!
Dec 08, 2011
They can monitor for the heart issues - that is why anyone with a pituitary issue should always go to the doctor on a regular basis!
The radiation is focused... but it also has risk. It is safer than it was, and it can also take 6 months to 5 years to work on the pituitary.
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IHS is the leading source of information and insight in critical areas that shape today's business landscape – including environmental, health, safety and sustainability (EHS&S). Businesses and governments worldwide rely on IHS software, content and expertise to manage a broad spectrum of critical EHS business challenges, including operational risk, product stewardship, ...
The BOC Group plc
based in Worsley, UNITED KINGDOM
BOC optimizes and manages water systems for industrial companies and municipalities. We design, build, operate, and maintain water systems that take care of our customers` water `from river to river`. These include oxygen systems for biological treatment of water, CO2 for pH control, ozone for water disinfection and supercritical water oxidation for the complete ...
based in Herndon, VIRGINIA (USA)
Since its foundation in 1901 as the Engineering Standards Committee, BSI Group has grown into a leading global independent business services organization providing standard-based solutions in more than 140 countries. BSI Group: develops private, national and international standards. certifies management systems and products. provides testing and certification of products ...
ProMinent Group - ProMinent GmbH
based in Heidelberg, GERMANY
The ProMinent group is manufacturer of components and systems for the metering technology, and a reliable water treatment solutions partner. ProMinent offers components, systems and technologies for highly efficient, environmentally friendly, sustainable and user-centric metering and water treatment.ProMinent concentrates on components and complete solutions for the ...
Avery Weigh-Tronix
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Avery Weigh-Tronix is one of the world`s leading suppliers of weighing solutions. With over 250 years of experience, the company designs, manufactures, markets and services a broad range of high quality industrial products and weighing systems. By drawing on the latest research and technology from around the globe, Avery Weigh-Tronix offers a product portfolio that is ...
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Lloyd`s Register Quality Assurance (LRQA) is the world`s leading provider of independent assessment services including certification, validation, verification and training across a broad spectrum of standards and schemes, with recognition from over 50 accreditation bodies.


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The next pick for our Little Black Shoe series is a classic and sleek black bootie. This shoe can easily take you from fall to winter and even into spring when styled right and rocked with confidence. Our favorite black bootie is the elegant "Valari" by Guess. Taking it back to basics this 4 inch stiletto bootie is clean and simple but sure to make a huge statement. Pair it with your favorite jeans, leggings, work attire, or going out dress for an effortlessly flawless look!
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Thin Ice
Unlocking the Secrets of Climate in the World's Highest Mountains
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"One of the best books yet published on climate change . . . The best compact history of the science of global warming I have read."--Bill McKibben, The New York Review of Books
The world's premier climatologist, Lonnie Thompson has been risking his career and life on the highest and most remote ice caps along the equator, in search of clues to the history of climate change. His most innovative work has taken place on these mountain glaciers, where he collects ice cores that provide detailed information about climate history, reaching back 750,000 years. To gather significant data Thompson has spent more time in the death zone--the environment above eighteen thousand feet--than any man who has ever lived.
Scientist and expert climber Mark Bowen joined Thompson's crew on several expeditions; his exciting and brilliantly detailed narrative takes the reader deep inside retreating glaciers from China, across South America, and to Africa to unravel the mysteries of climate. Most important, we learn what Thompson's hard-won data reveals about global warming, the past, and the earth's probable future.
Henry Holt and Co.; October 2006
480 pages; ISBN 9781429932707
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Title: Thin Ice
Author: Mark Bowen
480 pages; ISBN 9781429932707
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Title: Thin Ice
Author: Mark Bowen
Buy, download and read Thin Ice (eBook) by Mark Bowen today!


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November 2013
BearFoot Effects Model G Overdrive Review
September 23, 2013
A vibey "amp in a box" inspired by vintage Gibson combos.
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Esoterica Electrica: The Guitar as Cultural Icon
September 23, 2013
What is it that keeps the guitar in our minds and hearts? Is it the instrument's flexibility or its power to inspire social change?
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Devilcat Amps Jimmy Review
September 22, 2013
A burly 50-watt, 1x12 combo, Devilcat Amplifier's 2-channel, 6L6-powered Jimmy deftly walks the line between operational simplicity and sonic versatility.
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Bottom Feeder: Jay Turser Stiletté Futuré
September 22, 2013
A radical-looking guitar with a not-so-radical sound.
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Ask Amp Man: Pumping Up an '80s Fender Champ
September 20, 2013
These simple mods can nudge a Fender Champ toward a more Marshall-like sound, with increased mids, greater headroom, and improved overdrive tones.
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like to watch movies that are funny. action packed and some scary
movies. i trying to learn how to skateboard again i like watching
basketball and football. i like to play basketball.
I am CARRING, nice, and calm
I am CARRING, nice, and calm
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FULL RESOLUTION - 1280x800
News » Published months ago
Is this Ryan Giggs the Sports Person?
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27th March 2014 @ 12:45pm
David Beckham, Ryan Giggs, Paul Scholes, Nicky Butt, Gary Neville and Phill Neville are set to head a new Manchester United takeover bid
29th November 2013 @ 08:04pm
Ryan Giggs has revealed what his plans were for his 40th birthday
21st February 2012 @ 04:03pm
It has been a story that has been going on for almost a year but the name of the footballer involved in an affair with model Imogen Thomas was never all ...


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Evolving Your Business 10. November 2014 AccuConference Business Communications, Customer Service (0) The World Series wrapped up last week and the San Francisco Giants won by beating the Cinderella-story Kansas City Royals in game seven. If you were paying any attention to sports last week, you surely saw a tweet, read a news story, or caught a clip from the Fall Classic. What you might not have heard is that in the Arizona Fall League, the MLB is testing some new rules about the pace of game. The regular season of 2014 brought some new changes with the implementation of a new challenge rule in regards to questionable calls made by umpires. It's still in its infancy but the challenge system has really helped to open a new door in the process of the game, making it less likely that important moments will be decided by a "bad call". Intentional walks will no longer require four pitches to be thrown. The manager will be able signal to the umpire and the batter will take his base. Pitch clocks are being testing as well. Much like a shot clock in the NBA, it will provide the pitcher 20 seconds to get the ball to from the mound to the catcher. Failure to do so will result in a penalty. Conferences at the mound will be limited to three per game. Right now, the catcher can run out to chat to the pitcher whenever he wishes. A system more like this would be more like the standard time out system in other sporting leagues. In order to stay competitive, your business has to be willing to grow, change, and evolve with the needs of your customers. Take the MLB example and you'll see that as they have been unable to pick up the "younger" generations, they are listening to the biggest complaints about their sport – that it's slow and boring. Their hope is that some of these new rules being tested can be implemented in the big leagues and lead to more people watching their sport, greater ratings, and better ticket sales. You can change things like this in your own business if you are willing to listen to suggestions and take criticism. Your customers are the best reviewers of your business that you'll ever have. They are the ones that will tell you either with comments, emails, or even choosing to take their business to other companies. Encourage your customers to come to you and speak openly about what they like, don't like, and even make a wish list for their needs. To be successful you need to be willing to evolve and grow. What are you doing to grow your business through what your customers need?
How to Anticipate Customer Needs 30. September 2014 Maranda Gibson Conference Calls, Customer Service (0) After over ten years in customer service, I have learned a lot about how people communicate and how they find out the information they need. I have also learned that a lot of the time, someone is handed a phone number or website and told to "gather" information and then report back. Any good customer service experience we have is likely going to involve a lot of questions while we try to find exactly what is needed. We can eliminate some of those questions by simply taking a few quick moments to anticipate their needs. Here are some of the three quickest ways that I anticipate the needs of my customers. Look For Patterns We do a lot of operator answered conferences for a particular organization. I noticed a new account in the same industry opened an account online and suggested that we reach out to them to make sure they didn't need an operator answered call. They didn't, but they did need to have a large online event, which required a special set up. Noticing the pattern meant we ended up touching base with the customer instead of assuming they knew what they needed. If we hadn't, given their special need, they would have not been able to have all the people they needed on their conference. Listen to Your Customer's Tone Sometimes, our customers will call us with a last-minute need and if we will just take a quick second to hear their tone of voice, we will know just how quickly we need to move. There are plenty of clients where we can chat with them and take our time to learn what they need, but there are times when customers want us to say "this is what you need and this is how much it costs". You can tell a lot about a customer's unspoken needs by simply listening to their tone. Understand the Industries that Need Your Products We have a number of customers who are in legal related fields – mostly lawyers. For the most part, the lawyers we work with use our reservationless conferences for quick 'on-the-record' conferences with witnesses or opposing counsel. Anytime I set up a new account, I let them know about operator out dial conferences (where we call everyone and join them to the call) because when we have out dials, they are almost always law offices. I always like to let them know we do that too, just in case a judge ever asks for that arrangement. Not only does anticipating your customers' needs help to grow your business, it's also a great way to get your customers to talk about you. Loyal and happy customers will talk about the companies they do business with, so start anticipating what your customers. How does anticipation work in your industry?
How to Fill Out Customer Surveys 18. September 2014 Maranda Gibson Business Communications, Customer Service (0) In my previous job, customers had the ability to go online and fill out an NPS (Net-Promoter Score) survey on their experience. NPS is a scoring system for customer feedback that determines how likely the customer is to recommend a business based on one or more factors. On our NPS surveys, the location and employees would be ranked 1-10 on different factors with comment sections. A customer survey is designed to do two things - 1.) Give well deserved kudos to the employees at the counter and 2) keep the employees accountable. Being the overachiever that I was (er, am), I wanted to get 10s on everything. How could I not? I was always polite, I took good care of my customers, but I learned something about filling out NPS surveys. You can't please everyone and it seemed like all of those people were renting their cars from our location. It was rare to get a five and we were a highly rated branch across our area, but it was forever surprising when we would receive a three or below (which triggered a conference call with the area leaders, explaining the reason). Here are some of the reasons why we got three or below on some of our surveys. Did not get the car that was pictured on the website. Someone once got in an accident in a rental vehicle and left a poor review because the accident paperwork took additional time on return. I think that NPS and other kinds of survey's are a great tool for customers to communicate with the staff about their experiences, whether it be good or bad. I highly suggest that you take the opportunity to fill out a survey or comment card whenever you get the chance. You might think that your representative or management isn't interested, but I promise you that for the most part, those of us in customer service are truly dedicated to our jobs. If you want your comment card to make a true impression, I have some tips on what gets read, and what gets dismissed. Keep these in mind the next time you fill out your comment card or take a moment for the survey. Use the Comment Box If you feel like you need to score the location or business low, that's okay. You're allowed to and I promise that any good business wants to know where they can improve and grow their business. Use the comment box and expand on your thoughts or add more. The simple rankings of 1-10 are great but it might leave a huge question of what you actually expected. The comment box is a great place to give more information to have a better experience next time. Consider the Question Carefully Be sure that your responses are going into their corresponding categories. If you had a terrible meal at a really clean restaurant, marking 0 for cleanliness will make it harder for the staff and management to take your comments and ratings into consideration. When filling out your survey make sure that you are marking your comments in the right places. Rank Locations on Things They Can Control There are some things that may sully your experience that are out of the business' hands. If you go to restaurant with the hopes of sitting on the patio, but can't because it's raining, it's not appropriate to score your location on something that was completely out of their control. Please take the opportunity to fill out the survey or talk to the manager (especially when you have a great experience) but even when you don't let the company know so that they can make changes and adjustments for a better experience in the future for you and other customers.
Three Simple Tips for Social Media Crisis Management 26. August 2014 Maranda Gibson Customer Service (0) The big story over the weekend was Comcast business and residential services being down across the United States. From South Carolina to California, most major metro users experienced a weekend outage that lasted from early Saturday into late Sunday. While watching the issue unfold from my friends on social media, I curiously took a look at the Charter Twitter accounts. I was surprised to see there had been no update. Doing a search for #charter and #charteroutage showed a lot of customer reaching out over social media and still, the two accounts were silent. In fact, at the time of this writing, they have only addressed the issue in the last twenty-four hours. The lack of reach on social media, complied with the inability of their customer service number to handle the volume of calls left a lot of unhappy customers. Customer service is not an easy job, especially when there is a crisis. When you're the one who is responsible for social media, how do you respond to the outcry when something happens over the weekend? If you're on social media people will find you there and expect a response and for your customers, it doesn't matter if it's Monday or Sunday afternoon. Here are three quick tips for managing social media when crisis strikes and you're away from your desk. Get Alerts When you manage a social media account, it's likely that people are going to send you messages when you are not "at your desk". Part of the responsibility of social media is to have the access to your accounts. To keep an eye on mine, I get email messages when someone sends me a reply, as well as hooking up the account so I also get text alerts. If something is wrong or there is a serious problem, customers will use available channels to get a hold of you. If you're on social media, that is one of them. Turn Off Your Auto Messages One of the things that seemed to upset Charter customers over the weekend was the account of @CharterCom sending out auto responses of a contest. Of course, the debate over auto-tweets will forever continue, but it becomes even more important to be aware of what your accounts are doing in times of crisis. When you're entire internet system is out nationwide – it's probably a good time to turn those messages off and respond to the live messages coming in. Send Out Something In time of crisis, it's not always easy to update your customers – especially when you don't know exactly what the problem is. Since customer service usually is not IT, we get our updates as we can and while issues are being worked through – those updates are always not on a regular basis. IT's primary concern is fixing the problem. Still, even if you don't know what the problem is, you should at least send out some sort of notification via social media that an issue exists. @Charter and @CharterCom failed to address the problem at all, which frustrated a lot of their customers. How do you handle social media in a crisis? Is there a difference in when something happens during the work week versus the weekend?
Secrets to Successful Conference Calls Part Two – The Right Provider 30. July 2014 Maranda Gibson Business Communications, Conference Calls, Customer Service, Successful Conference Calls (0) Last week, I talked to you about how planning and execution are important to having a successful conference call. Despite your new found ability to plan a great event, depending on your conference call provider, you could be setting up for a disappointing experience. Not all conference companies are created equally, so here's a quick little guide to choosing the best provider so that you can have a successful conference call. How Do You Decide? In my experience, price is the most common concern for new customers. No matter if they are switching from one company to another, or if they are 100% new to hosting conferences, price is where decisions get made. I understand that – sticking to budgets is important. An excellent rate is imperative, but there is more to consider than just how much you pay per minute. Here are some dos and don'ts of choosing your provider. DO: Choose a provider who asks you about what you need / want to do on a conference. This is my favorite question to ask customers, because not only does it help me to define what you need, it also helps me to let you know about other features that are available. If it's your first conference call and you're going to have a 300 person conference, I usually suggest an operator assisted event so that you can make sure the call goes smoothly. Pick the company that provides the quickest response for customer service. When choosing a provider, consider the response time if something doesn't go correctly. More than once, I've had customers switch to AccuConference because other services offered zero customer service. It's an important consideration in the process, because if there's an issue, you want someone to answer the phone and be able to work with you to solve the problem. Shop Around. Most telecommunications providers offer some form of conference call services. However, it never ceases to amaze me when people are shopping around that are currently under contract to pay around 15 and 20 cents per minute. There are better deals with other services, with better reliability. While you're looking around, take our handy list of questions to use when choosing your conference call provider. DON'T: Accept restrictions. We ask to know about any conference that will be over fifty people otherwise you just use the service as you need to. For other companies, that number may be set lower or higher, and could be restricted to the times of day or days of the week. Don't accept this when you choose a conference company, there are plenty of others. Use a service that isn't secure. When you choose a provider, you need to find out how their telephones lines work. A lot services will use public lines (and the internet) to route you and your participants to the conference room. A service like ours doesn't use public teleconference lines, so you're going to have a more secure experience. Conference without a guarantee. Does the provider you're choosing have a 100% guarantee on their services? A provider that doesn't work with you when a call doesn't meet your expectations probably doesn't offer customer service the way you need. You can plan and plot your conference call or online meeting all you want, but without a reliable conference call provider, you and your participants might be disappointed in the outcome. Do ask the right questions and don't hesitate to call us directly if you have any questions.
Four Inexpensive Tools for Customer Service 17. March 2014 Maranda Gibson Business Communications, Customer Service (0) If you're considering reevaluating your customer service strategy your main focus is figuring out where you can improve. A business' customer service strategy is not just about what information you're giving customers. If you want to change your customer service philosophy, here are four inexpensive tools you can implement right away to make a change. I can give the seal of approval on all of these because we use them right here at AccuConference. Knowledge One of the most important parts of customer service is that your employees are familiar with your product and your company. When a customer calls in with a question or a concern, your goal is to make sure this is the only call that has to be made. Getting it right the first time makes a big impact on your customers and step one is educating your employees. Trust One of the best things you can do is trust your employees and this starts at the very beginning of a hiring process. We have a very specific hiring process that helps us to determine candidates that have the same philosophies and feelings about customer service that we have as a company, and because of this my managers trust me to handle some things on my own and to take a concern to a higher level when I need to. Voice This is AccuConference and we are not the droids you're looking for. (Hah!) We don't use scripting. Sure, we have standard responses to things, but they aren't the product of a script, they are the product of our experience. This is a big difference. Not being on a script gives us the chance to develop a rapport with customers and let them get to know us. No Bait, Just Fish An advertisement, whether it is a commercial, a print ad, or even a tweet sets a tone and an expectation with your customers. If you can't deliver on a promise made in an advertisement, then you're suddenly in a position where your first interaction with a potential customer may be viewed as a deception. This isn't a good way to start a relationship and can take a lot of extra work to repair. This is why when someone sets up an account with us they find a low rate, all of our features, and our undivided attention. How do you approach customer service?
Things You Shouldn't Say to a Customer 13. March 2014 Mary Williams Business Communications, Customer Service (0) Sometimes we can say things that can be taken the wrong way. When helping a customer, what we say can be the difference between resolving an issue the customer is having or making the customer furious and escalating it. There are words that can have a certain tone or connotation that we may not recognize when we say them. Blog writer, Keith Agnew, lists words that he believes can kill your credibility. And he makes a valid point with one word in particular. When you start a sentence with the word "actually", it can potentially have a condescending tone. That's something you want to avoid when speaking with customers. For example, if you have a customer who believes they have paid their balance in full when they really short paid their bill, you may be tempted to start your rebuttal with "Actually…". You're probably just stating a fact, but the customer might think you are being patronizing. Instead, empathize with the customer's frustration and start your sentence off with something like "I'm sorry for the confusion…" or "Let me see what happened…". You'll end up saving the customer the irritated feeling of not being heard and you still get your point across. Another phrase you shouldn't use would be "We can't do that". Even if you can't do what the customer is asking for, giving them a flat no isn't going to solve anything. The customer knows that you can't perform miracles, but they do like it when you're able to come up with a solution that fits their needs. I had a customer who needed to have an international call and wanted to use our International Toll-Free Service on their account. There was a problem though. They had a custom conference line with a custom greeting and they would lose the greeting if I added the service to their account. Instead of telling the customer "We can't do that", I started my sentence with "The only problem with doing that is…" and explained to them the reason why we couldn't keep the custom greeting if they switched. I then suggested that they could still have their international call and keep their custom greeting if the moderator outdials to their international participant. Instead of telling the customer we couldn't do something, I provided a reason why what they wanted wouldn't work and offered a reasonable solution. There's a list of things that you shouldn't say to a customer when you are trying to help fix their problem. People have even written books about customer service etiquette. Which tells me that those who recognize the importance of what they say and how they say it will have a better chance with understanding their customers' needs. What words are on your list of things that you shouldn't say to a customer?
Follow Your Instincts in Customer Service 24. February 2014 Maranda Gibson Business Communications, Conference Calls, Customer Service (0) A few weeks ago, something interesting and terrifying happened while refilling my gas tank. When I looked down, there was a puddle of gasoline under my SUV and gas was dripping down the wheel well. Since defects in gas tanks are actually pretty rare I suspected that it had to be overflow from when I was filling up. Still, something didn't feel right. Even as I told myself that it was simply an overflow issue, I didn't fully accept it as the answer. After driving a block and half, I realized my miles to empty display had dropped nearly ten miles. I decided to take the vehicle to the dealership and lo and behold, there was a crack in part of my tank that needed to be replaced. Cracks and defects in the gas tank are rare in vehicles. Who knows what could have happened if I had continued to drive around slowly dripping gas? I went with my instinct that something was horribly wrong, and I was completely right. Instincts are a huge factor in why and how we do something. No matter if you want to call it your intuition, sixth sense, or your gut feeling, we do put a lot of importance on our instincts. They are a piece of us and driven by our personality and our makeup, so there are different instinctual reactions for everyone. Using your personal instinctual reactions at certain time when dealing with customers can be a boost to how you provide service for them. Jump in When It's Right If your instinct is telling you that your customer needs help, don't be afraid to go with your gut and jump in. Recently, I was walking a customer through some of the steps and after some of his questions indicated he needed a little extra help, I offered to put his invitation together for him. I want my customers to learn how to do things and I'm highly dedicated to not just answering their questions, but educating them on how everything works. There is a time and a place for education, but there is also a time for taking care of it so the customer doesn't have to. Step Away When It's Not It is possible to be unable to adequately communicate with a customer. As a customer, you think you're asking all of the right questions. As the operator, you feel like you're answering them, but you're both getting frustrated. Letting the customer talk to someone else doesn't mean that you're passing the buck, it means that you're going to send the customer to someone that might have a better approach. We all learn differently, we all have ways that we are comfortable, and there might come a time when you are not able to speak to the customer in the way they need. Don't be afraid to step away from a client if your instinct is telling you that the conversation is going downhill fast. In Malcolm Gladwell's Blink, he talks about how our spontaneous decisions can sometimes be better than the ones where we agonize over every little detail. Once we become an "expert", according to Gladwell, we can "thin slice" and use limited information to make a decision. This cuts out a lot of the information that can sometimes cause us to over think a solution. Instincts are a powerful tool in making a decision. Do you trust your instincts?
Information Gap 10. January 2014 Debbie Vaught Business Communications, Customer Service (0) I put my fingers in my ears and sing La La La La to keep from getting information I do not want to know. Or, I just hold out my hand and repeatedly say stop it, stop it, stop it, in hopes of drowning out sounds. I use these tactics when I do not want to hear an ending of a movie or am in a haunted house. Probably not the most mature response, but it works when you are on the spot. Effective, sometimes funny, but not the right etiquette for work. Over a phone conversation, it's hard to gauge interest and engagement. You cannot tell if your clients have their fingers in their ears or their mouth partly open trying to find a point to interrupt. Are you answering their question or are you giving your answers? Good way to test it is to stop talking and listen. If they have called, then they have something to say. If it is more than one request, then have a means to write it down without interrupting them. Once they finish speaking (there will be silence for a couple of seconds), I go over the points or questions and answer them one by one, making sure that they have received a complete understanding and a clear answer before moving to the next one. Did that answer your question? Does this help to understand how it works? Is this the service you were looking for? Do you have any questions on what we just reviewed? I find this a more of an effective way then interrupting or answering before you know the question. As Judge Judy says, "You have one mouth and two ears for a reason". We are all experts in our fields. To be better influences, determining what they know versus what they need takes the power of listening.
Three Reasons to Start Sending Personalized Thank You Cards 8. January 2014 Maranda Gibson Conference Calls, Customer Service (0) Over the holidays, I went and spent a lovely afternoon with my godson, his parents, and my husband. We exchanged gifts, had lunch, and watched an eager one year old tear into his new blocks. About a week later, I got a handwritten note from my friend thanking us for coming by. She always does that and I think it's one of the most endearing qualities about her (aside from my adorable godson). We're so close and yet, something so simple mattered so much. It got me thinking about sending thank you cards. We do that for our customers and I've gotten emails back thanking me for the note or someone contacting me for something they had forgotten about until they saw my note. You can go far beyond just a simple "thank you for your business" and if you"re not sending out thank you cards, here are three reasons to add at least one to your daily to-do list. Add A Personal Touch Recent research studies show that many of your personality traits are linked to your handwriting. If you write with large and swooping lettering, you're more of an outgoing personality. Including your handwriting to a new customer is a great way to introduce yourself. I bet you never thought of your handwriting as "friendly". If you don't like your penmanship or have been referred to as a "chicken-scratcher" there are exercises you can do to improve or change your handwriting. Better Handwriting for Adults Callirobics Handwriting Books and Resources Tell Them Something They Don't Know When I write a thank you letter to a customer, I'm always sure to take a look at their account and see what feature they aren't using. A lot of times, your customer may not know about something that you have to offer and if you mention it (even in passing) it could peak their interest. If someone isn't recording their calls or if they are having large conferences, I always mention operated events. It's a way to present a new feature they might not even know they need. Stand Out Among the Junk Our lives are filled with junk, from your spam folder in your email to the new family dentist hanging a flyer on your door (how do they get away with this?). Sending a thank you card in the mail (with a real stamp – very important) brings back that bit of excitement that we had when we were kids and we got to go to the box first. Okay, maybe it's not that exciting, but a hand written card will stand out in that stack of mail, as opposed to the email that might get accidentally deleted. Adding a single thank you note to your daily list of things can go a long way to making a connection with new or existing customers. Thank them for a new account or thank a customer that's been with you for an entire year. It goes a long way for both your company and the customer. Do you send out thank you cards? How do you decide who gets one?


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Updated: February 27, 2015Click on Savage TV Link Box below for Friday video link. See Bob Cat News Link further below. SEE PE&ATHLETICS LINK IN LEFT COLUMN FOR SCHEDULES School SARC Reports--go to School Reports on Sidebar Robotics club: Tuesday and Thursday in room 33 at 3-5 PM. Our very own author, 8th grader, Juliana Presto, is a published author of: Fire and Ice: The Awakening . See below for links to online purchases. These are links only. These links take you to sites away from this site. This Webpage does not transact any purchases of this book. Link: EasySchoolPay See PE and Athletics link on sidebar for schedules, directions and other information. |
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recipe reviews for:
"This recipe introduced to me by an Italian woman combines thin strips of chicken breast in a lemon butter sauce with bacon, mushrooms, artichoke hearts, and capers; served over bowtie pasta."
Cooking Level: Intermediate
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Cooking Level: Expert
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"Customized this with bright pink and yellow for my daughter's first birthday party - they turned out so spectacular. ONLY criticism is that the weight of the stickers is a bit thin... but used them as seals for her invitations and they perfectly coordinated with the address labels (same Fantastic First group, which I also customized). Happy customer!"
"This choice was perfect for me and my baby shower party favors. My order was deliveedr a day earlier than the suggested time, and the stickers were the perfect size and easy to remove from the backing and apply to the gift. I will definitely order other products! Thanks."
"I wasn't sure how the chalkboard effect would come across on these sticker tags, but it looks great! We attached these to small bottles of bubble soap as party favors. A huge hit!"
"I wanted stickers to seal Valentine's treat bags for class - This design is perfect for boys, as most are quite girly (not that there's anything wrong with that!)."
"Matching tags I got with my sons invitations. Was surprised as I was expecting something bigger but a in actual fact nice and small. These a stickers and il be using them on the kids party/loot bags."