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My sales representative followed through on our original inquiry requesting samples. He maintained email communication, answered questions and made himself available. I placed the order with him by phone. He is most efficient, professional and courteous. The quality of the samples was very good, that is why we are ordering from you.
Irene Y.
Oceanside, CA
Sep 26, 2015
Responsive and professional. Lots of chips on the edges that show brightly on the dark floor. Disappointed. Not as hard as advertised. Great delivery. Product quality not as advertised. Good people to deal with but am disappointed in the product quality.
John P.
Fort Collins, CO
Sep 14, 2015
The guys at the pick up place were very helpful. They even went back in and got a piece of wood to help me with the tie down straps. And the guy who chatted with me was very nice too.
Lynne N.
Atlanta, GA
Sep 02, 2015
We are very happy with the customer service. Our sales representative was very professional and wanted to please and help in any way he could. Certainly a pleasure working with such a gentleman. The shipment was delivered in a timely manner. We have yet to install the flooring. If the product is anything like the buying process, we most certainly will be happy customers. No complaints here with any of the process.
Julia A.
Carp Lake, MI
Aug 26, 2015
My sales representative is the best. You're fortunate to have him. Our installers called their suppliers and told them they have to start ordering from you; the wood was gorgeous and there was not a single bad piece in the entire batch. I told them that a 48' truck could not make the turn into our street, but they sent a 48' anyway, even though a box truck would have been plenty big enough. As it was, a neighbor came by with his pickup, my husband and neighbor had to offload all 69 boxes themselves, load half onto the truck, take them to our house. And then they had to all be staged. Very unhappy with that part. I need 9 boxes returned, am about to work with my rep on that. My sales rep was such an enormous help to me on the phone three or four times when I had questions, Professional, fun and had all the answers.
Susan K.
Shallotte, NC
Aug 22, 2015
Good prices, product well depicted on web site - actual product was what I expected.
David E.
Cobb, CA
Aug 20, 2015
I was amazed it arrived in 2 days. The only thing I didn't like was the pricing of your accessories, such as bull nose stair edging was very high. The total of the shipping and piece cost was over $100.
Tom M.
Troy, MI
Aug 17, 2015
My sales representative was considerate, accurate, and knowledgeable. My idea about what floor I wanted took six weeks to evolve, and he was easily available to help without bombarding me with unwanted sales calls. Just the right balance. When we made a slight change in the installation plan, I was able to order additional trim with a simple email and phone call. I am now a big fan of BuildDirect. The floor is not yet installed - starts next week. However, the quality of the product appears to be excellent. Esthetically it is everything I hoped. The product looks exactly like the image online. The delivery company made a serious mistake, but the delivery men made it right and the delivery went well in the end. The order amounted to 59 boxes of wood flooring weighing a ton and a half, on two pallets. The two pallets were stacked one on on top of the other in the truck, although the truck was big enough to have held them side by side. With no forklift and armed with only a pallet jack, the delivery men had no way to move the top pallet, weighing fifteen-hundred pounds, down off of the bottom pallet. The pallet jack couldn't lift their combined weight high enough to clear the steel folded edge of the lift-gate of the truck. In the end, the men had to break down the pallets and unload 3000 pounds by hand. Bottom line: I got my wood. When my contractor saw the product and heard what I had paid for it, he asked me to send him the link to your site. My overall experience was excellent, and I will be coming back to BuildDirect when it's time to remodel my bathrooms. I would like to share some ideas for your web site. I spent many pleasant hours browsing and comparing products, and I ordered samples quickly and easily. I like the fact that the calculator automatically rounds up your proposed quantity based on the size of the box for each product - saving the customer a lot of work. The site would be even better if 1) the image of the product when enlarged could be a little bigger; 2) customer photos showed the product installed, in various light conditions; and 3) there were more attention paid to the matter of trim. By this, I mean you should remind customers that all installations require trim, and be explicit if trim (T-strip, quarter-round, bullnose) is not available for a specific product. Maybe create a tool to help the do-it-yourselfer estimate what trim will be needed. These are small things - I found the site easy to use.
Cheryl C.
Volcano, CA
Aug 15, 2015
My sales representative was as helpful, generous, personable, friendly and professional as anybody could be. Thanks. Much improved finish and milling. More consistency compared to original cumaru with the same sku# I had purchased from BuildDirect. Warehouse facility was safe and tidy. Workers were polite and friendly. They were very thorough in checking my paperwork and my order.
Mark W.
Carson, CA
Aug 15, 2015
I had an excellent experience using BuildDirect. My sales representative was extremely helpful throughout the entire process. The product that was delivered exceeded my expectations. I highly recommend this company to anyone looking for quality building materials at an affordable price.
H Matthew F.
Brewster, NY
Aug 15, 2015
My sales representative was very helpful and professional.
Janis H.
Sonoita, AZ
Aug 10, 2015
I'm a small handyman business and need to buy in smaller lot sizes.
Harold K.
Cape Coral, FL
Aug 08, 2015
While all aspects of service were excellent, unfortunately, the product color was a bit different than my current flooring, so it was necessary for me to return the product. Customer service in that respect was again excellent. No questioning as to why, very helpful in explaining return policy. Waiting on call back from logistics to set up return pick up date. Again very smooth process.
William S.
Greenacres, FL
Aug 08, 2015
Floor in process of being laid. Installer says looks very good.
John P.
Saint Helena, SC
Aug 05, 2015
Flooring looks good so far. We haven't put the floor in yet but happy with how it looks.
Stephanie L.
Thomasville, NC
Aug 05, 2015
My sales representative went above and beyond to make the purchase experience easy.
Kim R.
Anastasia Island, FL
Aug 04, 2015
Only problem I had with my order was one box of flooring that had come sealed with duct tape. The box was amongst all the other boxes that were shrink wrapped to a pallet. That one box apparently was opened and revealed but was not properly packed before reselling. The majority of the slats were warped. I contacted my sales representative about my situation and forwarded pictures of the damaged box to him. I also sent him pictures of two other boxes that were marked on post it sheets "damaged in shipment". Luckily only the boxes were damaged with one slat in each box showing damage. Other than this little incident, my wife and I are very pleased with your service and much more than that very pleased with the excellent quality of your product. I will definitely recommend BuildDirect for anyone needing your services.
Victor P.
Kaunakakai, HI
Aug 03, 2015
My sales representative was great to work with. Prompt in response, professional in conversation, thorough in all aspects of our transaction. Haven't opened it yet, flooring will be installed next week. The man who drove the delivery truck was great and wheeled the pallet of flooring into our garage. I really appreciated that. He was also fun to talk to and he was very patient as I counted all the boxes and checked everything. Thanks for a great experience. I hope the flooring is great when it is opened.
Sarah D.
North Bend, WA
Aug 03, 2015
Loved the flooring we got. Will absolutely order again through you guys.
Larry S.
Tulsa, OK
Aug 02, 2015
Very smooth transaction, quick shipping. No problems. Delivery service in this area was superb as well.
Steven C.
Warrior, AL
Aug 02, 2015
The flooring I ordered was excellent. Great quality at the best price.
Calvin Z.
Kingsville, TX
Jul 31, 2015
When we ordered - we also coordinated with installers. When we didn't get a confirmation of shipping. I had to call to find out what was wrong.
Irene B.
Port Charlotte, FL
Jul 31, 2015
My sales representative was awesome.
Ashlee F.
Flagstaff, AZ
Jul 31, 2015
My sales person was very helpful. I would definitely use him again for future services.
Pam C.
Hauser, ID
Jul 30, 2015
My customer service rep is top notch. He is a big reason that I do all of my hardwood purchasing for my projects from BuildDirect.
Lawrence B.
Naples, FL
Jul 28, 2015
Customer Service was friendly and very helpful. I was so anxious about purchasing the wood from a tiny picture online and we did not have time to order samples. The product is beautiful and our installer says it is very straight and will look beautiful. I am very happy with it so far. I hope that it holds up well and is very durable for years to come, but time will tell. Friendly, fast, helpful.
Shona J.
Durango, CO
Jul 28, 2015
My experience was excellent. I had to order over the phone and the help was superior. I quickly received my floor samples. I was able to quickly make my decision and schedule my order. The quality of the flooring is superior and looks beautiful.
Beth D.
Bolingbrook, IL
Jul 28, 2015
I would have liked to see paperwork from the manufacturer regarding the product I purchased and independent reports verifying safety of my product. I was told that although every product was independently tested to fall within standards of California law, there was no lab report or paperwork available to support this. Part of my order arrived damaged, but this was addressed with customer service.
Audrey S.
Solon, OH
Jul 24, 2015
I love my new floor. It is so cool. The Brazilian Walnut works in my house because I have a lot of big windows that let in a lot of light. I am very satisfied with your service and product. I did not know I could get samples in 1 day. Thank you for the wonderful service.
Spike D.
Philipsburg, MT
Jul 24, 2015
The floor has not been installed yet, but appears to be very nice. Our contractor was impressed that the wear layer was quite thick. Our sales representative was particularly helpful with my order. She saved me quite a bit in shipping costs.
Martha M.
San Luis Obispo, CA
Jul 24, 2015
I have not seen the flooring yet as I live in N.N. and the flooring is going to be done in Florida. I felt the price was good.
Lucille C.
Dade City, FL
Jul 23, 2015
Very pleased with the sales rep that I dealt with and the promptness of the shipping of the product. The product looks great, I'll be installing the product in late Aug or Sept.
Harold B.
Clinton Township, MI
Jul 23, 2015
Customer service was very helpful and as so many others have commented, the free samples are a great idea. It has helped tremendously to finalize selections we have made for hardwood and vinyl flooring. For what I was looking, product quality is great and I am looking forward to seeing what other product categories get added. While everything handled and delivered professionally, I am hoping that as BuildDirect grows it will be able to obtain better shipping rates or provide a clear option to pick up in a warehouse, to reduce the overall cost.
Michael S.
Spencer, IN
Jul 23, 2015
My sales representative always takes great care of me. His response time is fast and if anything ever does go wrong he makes it right. I am a self employed contractor and I know how important it is to have top notch guys like my rep on your team.
Bradley H.
Clemmons, NC
Jul 23, 2015
Great product, excellent customer service. Keep up the good work.
George T.
Sherwood, AR
Jul 15, 2015
Very prompt and very professional. We have not unpacked all the wood yet, only one carton and it looks excellent. The work is schedule to start on July 20th. We will let you know more once the work starts. The unloading was a little uneasy but ended very good. We will recommend your company to our friends. We are very happy with your assistance.
Rosamalia S.
Marana, AZ
Jul 15, 2015
Everyone I interacted with was most kind and helpful.
Larry M.
Alto, NM
Jul 15, 2015
We searched extensively for the perfect floor and found it with you. Samples always arrived promptly and the follow up phone call was appreciated and helpful to answer our questions. When the flooring arrived we were pleased and it's exactly what we wanted. Gorgeous and good quality.
Darryl Orr O.
Port Huron, MI
Jul 15, 2015
Excellent customer service. Very impressed with BuildDirect as a company. Excellent quality, great prices and service second to none. Very impressed with the solutions BuildDirect is doing to make me a very satisfied customer. The customer service has been very professional throughout the whole process. I told my installer about BuildDirect and he is impressed with the quality and the professional way they have taken care of me. Thanks BuildDirect.
Frank B.
Pleasanton, CA
Jul 12, 2015
Awesome experience and I look forward to my next project so I can order my supplies from BuildDirect.
Craig B.
Cumming, GA
Jul 11, 2015
The sales representative who worked the order with me sent out samples so I could get a true feel for what the floor would look like in my area. She was also very prompt in shipping out adhesive to replace what was lost in transport. It was because of her fast action that the project was able to keep on schedule. I wish all people I dealt with were as friendly and professional as my sales representative. She is an asset to your company and her handling of my purchase has gained BuildDirect multiple recommendations so far.
Paul H.
Guthrie, OK
Jul 10, 2015
My sales representative did a great job. I would recommend your company. Customer Service was really excellent, which these days doesn't always happen. So thank you BuildDirect. Remember to take shipping into consideration when selecting products and ask for an estimate at the beginning of your process. The wood floors were just what we expected and like them very much.
Annie H.
Holderness, NH
Jul 08, 2015
My sales representative he did an awesome job. He answered all my questions and was very knowledgeable about the product. 10 for 10
Jimmy H.
Wilson, NC
Jul 08, 2015
My sales representatives were great. Overall the experience was great, Thanks for your superior customer service and follow up with the delivery of our floor
Betty D.
Somers, NY
Jul 07, 2015
Easy to use website to search for products and customer service assistance is excellent. Samples of flooring arrive the next day and you can't beat free. The shipment arrives quickly as promised. Very satisfied customer and will be doing repeat business in the future.
Lesa E.
Winterville, NC
Jul 06, 2015
My sales representative was great to help with the whole process including support to damaged goods. Some damage, but we are receiving replacements.
William G.
Oro Valley, AZ
Jul 05, 2015
Our Rep was very helpful in ordering and answering all of my questions. The product was very good quality compared to the price per square foot. We chose to pick up our flooring. It was fast and friendly. If you're on a tight budget, this is a great way to get what you want for the price you need. I will be using BuildDirect again very soon.
Kerry W.
Garland, TX
Jul 05, 2015
Very professional service excellent quality. Purchased 1540 sq. ft. Can't wait to install this beautiful floor.
Mario A.
Coram, NY
Jul 04, 2015
Good service, accurate information on products and delivery.
Scott L.
The Woodlands, TX
Jul 02, 2015
The customer service was responsive and great. I contemplated installing the floor myself. The floor hasn't been installed yet but from an initial reaction it seems like pretty good quality. I appreciate that you send five free samples. That seriously was the reason why I went with you at the end of the day. I have a very busy job and we are gone a lot on weekends, so I do not have the time to go into stores to shop for floor but I didn't want to pay an arm and leg to order all of these samples either. So the fact that you sent samples to my house for free (and quickly) was so convenient and really set you guys apart.
Krista M.
Noblesville, IN
Jul 02, 2015
We really appreciate the customer service from our sales representative. He went above and beyond to ensure that we get the most economical shipping costs on our orders and he is always quick to answer any questions we have on the care and warranty of the product. Thanks.
Nicole F.
Grande Prairie, AB
Jun 30, 2015
Was happy with the transaction.
Jim S.
Fort Myers, FL
Jun 30, 2015
Customer service rep was responsive & good to work with.
Deborah P.
Fremont, IN
Jun 29, 2015
I had quite a few questions about the product and the best options for my project. My sales representative was very responsive and direct and thoughtful, and I am very pleased with the great customer service. I am very pleased with the product. My contractor said it was easy to install and the look is even more beautiful than I could have imagined with such great functionality in the vinyl.
Brandy S.
Gallatin Gateway, MT
Jun 29, 2015
My sales representative was very responsive, which I appreciated. Very high quality and very attractive. I just always appreciate working with product partners who are equally committed to getting a job done. BuildDirect was such a partner. Thank you.
Tamara M.
Manhattan, NY
Jun 26, 2015
This was our second order of maple, hand scraped, engineered wood flooring. The contractor installed the 1st order in the living and dining area of our home. He said it was easy to install and high quality flooring. We did a floating floor installation. Do purchase premium underlayment. Our installer glued the tongue and groove edges together. We did not glue the new wood floor to the existing plywood subfloor. We will install the second order in about a month. We saved a substantial amount of money by purchasing the flooring on sale.
Alison F.
Los Osos, CA
Jun 25, 2015
Easy to order and very helpful. Great product. We had a great experience and will definatly use BuildDirect again. You guys are a great company and I will be using you a lot.
John P.
Seattle, WA
Jun 25, 2015
Your company has been first class from getting information to ordering our Maple floors. My sales representative was extremely knowledgeable and very professional, answering all my questions and making my order effortlessly. You guys at BuildDirect are the Apple Corp. of the building industry. Thank you.
Frank B.
Pleasanton, CA
Jun 24, 2015
My sales representative answered all my questions and asked me questions to make sure they were providing the right product(s). Floors exceeded my expectation. Really nice product. On time, as advertised.
Kristian S.
Quakertown, PA
Jun 24, 2015
My sales representative has been amazingly helpful.
Laura S.
Madison, MS
Jun 24, 2015
This was probably the best part about working with BuildDirect. I was new to this company, in fact, never heard about it until my neighbor showed me his beautiful floors. I was given the name of a customer service rep to call, and it's been a wonderful experience ever since. He was as helpful on my first call as he was after the product was delivered. He even called my floor installer for me to explain the product and help him understand how the floors should be layed. Excellent service. Always called me back within minutes or answered my questions promptly via email. So far, so good. Just started laying the first room and my installer said it's one of the best products he's ever worked with. He's been in the industry for 20 years.
Cynthia R.
Webster, NY
Jun 23, 2015
Customer service was impeccable. I looked online and placed an order for samples. Super fast shipping for the samples - I was super impressed with that. Then my sales representative called me to ask if I needed anything and he offered to send me more samples of the one I had chosen - again super fast shipping. He called again to follow up with me (as per my request). Very impressive. Installed this past weekend, installed easily and looks gorgeous. So excited for my new floors. Shipping was incredibly fast for samples and very quick for actual product as well. Came sooner than expected. I would use them again in a heartbeat - very impressed overall. So happy I heard about you. Just thrilled.
Tonya B.
South Jordan, UT
Jun 22, 2015
My sales rep was very helpful right from the start. She did not hesitate to get me as many samples as I wanted and was always available through the 4 months of decision making.
Steve L.
Black Forest, CO
Jun 19, 2015
Very responsive customer service. Product shipped in a timely manner. We are very happy with your product. Thanks
Vicki W.
Grand Marais, MN
Jun 15, 2015
Love your products, easiness of ordering, and quick delivery.
Barbara B.
Loveland, CO
Jun 14, 2015
The shipping time was great, the products price was great and my sales rep was awesome.
Charles B.
Beardstown, IL
Jun 11, 2015
Great from start to finish.
Hauge M.
Clear Lake, IA
Jun 07, 2015
We will certainly recommend.
Meaghan O.
Edmonton, AB
May 30, 2015
We have not had the engineered wood flooring installed yet. Very good quality flooring, delivered quickly and carefully. Excellent price, better quality and price than big box stores.
Alison F.
Los Osos, CA
May 26, 2015
They are very knowledgeable and friendly. The quality of their products is excellent and the choice is almost unlimited. For me, it was a great experience. They were very nice and wanted to be sure that we were satisfied. The free samples were the key for me. I received 5 shipments. No question asked and they arrived in 2 days. I was able to choose the tile and wood for my entire house and I love what I purchased.
John G.
Vista, CA
May 26, 2015
My sales rep was very helpful.
William M.
Cranbury, NJ
May 26, 2015
Best service I ever had with online shopping.
John J.
Grand Prairie, TX
May 25, 2015
I am very happy with the experience.
Bonnie W.
Lake Mills, WI
May 23, 2015
Great product quality and selection, thousands of dollars cheaper than comparable product from box stores and flooring stores, fantastic service from friendly and knowledgeable people together with a very informative website and fast delivery made for a very positive experience. I have used BuildDirect on two occasions and will definitely use them for all future projects. A great company.
Ray F.
Mesa, AZ
May 19, 2015
By opening one of the 34 boxes delivered I can say that the quality of the floor is as good as the one provided in the original sample I requested. This is nice and consistent. We are looking forward to its final look after it is installed. I would like however to share my costumer experience when doing business with BuildDirect. I must say that I am the type of costumer that for these type of purchases prefers to pay a bit more in a conventional retail store to avoid uncomfortable situations if things go wrong, based on the assumption that internet business may not be as responsive (simply because you do not know who you are doing business with). However, I was pleasantly surprised. BuildDirect has set a serious and formal system with costumer service in mind. I worked with a personalized sales agent who has been very helpful, professional and responsive from the beginning to the end. Prior to my final purchase, he patiently addressed each of my questions by e-mail. He also coordinated holding my product for an extended period of time (30 days) prior to its delivery, in order to coordinate some logistics at home while remodeling is ongoing. More importantly, when I realized that 1 box was severely damaged during delivery process I contacted my sales rep. He replied within 5 minutes. He addressed my concerns and coordinated sending a new box of product to replace the damage one. My sales rep and BuildDirect has made my experienced an outstanding one. I look forward to complete this review when our floor in installed after our remodeling. If you are looking for a serious firm that offers high quality floor products at a competitive price with an excellent customer service, I recommend that you consider BuildDirect.
Edward C.
San Diego, CA
May 16, 2015
The sales rep who helped me was very helpful.
Eduardo V.
Gurnee, IL
May 13, 2015
I know I for sure will be purchasing with your company again and I will certainly recommend it to my friends and family.
Serena A.
Centennial, CO
May 12, 2015
I have already have referred two people, both have placed orders with you. I am totally happy with my experience. The people I referred are as well. Great Job. Thank you.
Mary Kay M.
Port Orchard, WA
May 08, 2015
This was my first experience doing business with BuildDirect. I cannot say for sure that all of their sales representatives are as customer oriented as mine was, but our experience was great. We definitely plan on being repeat customers when it is time to move on to other projects around our house. BuildDirect was recommended to me by a friend and I plan on continuing to spread the word about how great of a value BuildDirect is.
William H.
Lexington, KY
May 07, 2015
I was extremely impressed with the flooring. In over 380 S/F I only had three boards that I did not use because of minor flaws. They were minor and still could be used but I choose not to. The floor looks great. If I ever need product again that you deal with I will give you the first shot.
Ed G.
Mount Vernon, WA
May 06, 2015
Our sales rep has been amazing throughout the process, including dealing with the delivery people.
Harry B.
Ladysmith, QC
May 05, 2015
Everything went exactly as I was told. There were no unpleasant surprises. I will recommend them to everyone.
Maggie N.
Newport News, VA
May 03, 2015
My sales rep helped me with getting samples and my order, he was awesome.
Andrew M.
Chicago, IL
May 02, 2015
The sales rep I worked with was very helpful, knowledgeable and patient with my questions. I do appreciate his help.
Han Q.
San Jose, CA
Apr 27, 2015
BuildDirect's customer service displayed great professionalism, courtesy, expertise, and assistance during the placement of my order. They had everything I needed to complete the installation of over 1200sqft of engineered hardwood flooring for my home remodel project. Their product pricing cannot be beat.
Gary D.
Carson, CA
Apr 27, 2015
I was referred to you by my uncle, and I have referred several people to you as well.
Robby C.
Illinois City, IL
Apr 27, 2015
My sales rep was very capable and effective.
John M.
Iowa City, IA
Apr 22, 2015
Excellent customer service.
Kerrie P.
Las Vegas, NV
Apr 20, 2015
Everyone we dealt with was very helpful and professional.
Josephine C.
Staten Island, NY
Apr 16, 2015
I absolutely love my floors. With the help of my rep, I was able to select floors that blended with the stained woodwork I already had in my 30 year old house. My installers were very complimentary and all of us thought we got an awesome deal. Having researched other products, I believe I saved approximately 70% of what I would have paid for comparable flooring at other stores. The quality is fantastic. I installed Maple_Roasted (9/16) and it is beautiful. Thanks so much for all of the samples and the pleasant, professional way you answered my questions and helped me with my project. This is the 4th time I have installed engineered flooring in a house and these are the best. I will not hesitate to recommend.
Teresa S.
Duncanville, TX
Apr 14, 2015
I am very pleased with the service and product.
Dawn S.
Baywood Park, CA
Apr 13, 2015
Great experience. I will buy from BuildDirect again when the need arises.
Joseph H.
Rosharon, TX
Apr 13, 2015
Great experience.
David H.
Spring, TX
Apr 13, 2015
My sales rep was wonderful - when we had to switch from a hardwood we really liked to engineered he send us a second set of samples and helped guide us to pick out what has turned out to be a beautiful floor. Could not have asked for someone nicer to deal with nor a better product.
Rori S.
Mesa, AZ
Apr 12, 2015
Cannot say enough about my customer service rep. He was amazing, helpful, and very responsive. I am very pleased with my experience.
Chris O.
Deephaven, MN
Apr 11, 2015
I am really impressed with the customer service, as soon as I ordered a sample I received an email from a sales rep to see how it went and he offered to send me some more so I could get a better idea. I have now installed the Hickory Charlotte engineered hardwood and I absolutely love it and the installers commented how nice it was and easy to install as well. Thanks, I will definitely be telling everyone about your company.
Michelle J.
Richmond, BC
Apr 09, 2015
All around a great shopping experience. Great price, service, and shipping was fast. Will be doing more business at BuildDirect in the future.
Jay N.
Yorkville, CA
Apr 09, 2015
Keep up the good work, and give these other floor dealers a run for their money, your prices are right.
Melvina M.
Cranbury, NJ
Apr 08, 2015
Already have recommended BuildDirect and the product that I ordered to a co-worker that will be ordering.
Michael S.
Kaukauna, WI
Apr 07, 2015
Excellent customer service, free samples, but it is a bit crazy making such a large purchase online.
Ramlah N.
San Diego, CA
Apr 06, 2015
Beautiful Hickory hardwood, excellent price and super fast shipping.
Maria A.
Pocono Summit, PA
Apr 06, 2015
Samples shipped quickly, good follow up, excellent customer assistance. I have not gotten the floors in yet, but am very satified with BuildDirect.
Karen B.
Rockport, TX
Apr 06, 2015
I am very happy with my hardwood flooring. Nothing but good things to say about this company.
Brian H.
Doylestown, OH
Apr 05, 2015
When I called about the damaged box it was taken care of very promptly. I have received emails regarding the status of my claim being processed.
Elvira S.
Aliq, PA
Apr 04, 2015
I love you guys, your service was excellent. My sales rep was awesome in every way. Thank you.
Nancy J.
Atlanta, GA
Mar 27, 2015
My sales rep was very helpful and very courteous. He is an asset to the company.
Carol H.
Jesup, GA
Mar 26, 2015
We are totally impressed from the customer service, fast delivery and the pricing. We have more to order. Thanks again.
Deb S.
San Marcos, TX
Mar 24, 2015
I am very pleased with the product.
Michael H.
Cranbury, NJ
Mar 24, 2015
Great customer service.
Leslie J.
Anderson, IN
Mar 20, 2015
Have not layed the flooring, but it is beautiful. The price was great and after I lay it I will definately add more comments on the installation.
Richard N.
Hickory, NC
Mar 20, 2015
From the time we first contacted you the service has been excellent. You were attentive, but not pushy, as we proceeded to "shop around". The product was less expensive than we dreamed and arrived without a hitch. We have not yet installed the floor, and would like to comment further once that is completed. Thanks for all your help so far.
Jeannette O.
Wenatchee, WA
Mar 18, 2015
No problem suggesting folks take a look at your offerings.
John D.
Hartselle, AL
Mar 11, 2015
I have been a customer service professional for over 20 years. When it comes to customer service, my expectations are very high. And all I can say is wow. Pretty simple, I saved a ton of money, got a better product, with expert customer service and hand-holding, lots of real samples to home in my selection, great follow up, swift delivery to my home as scheduled. First class concierge service. I am so impressed. And I am telling all my friends.
Claude D.
Camarillo, CA
Mar 09, 2015
I recommend BuildDirect regularly.
Paul C.
Bristow, VA
Mar 09, 2015
Excellent customer service and an outstanding quality product. Will definitely use again in the future.
Reija E.
Huntington, CA
Mar 08, 2015
Overall a really good experience. The costumer service, the quick delivery, the option to save on shipping by picking up my big order at a nearby warehouse, the quality of the product. All of it has made the process much less stressful than I expected when I ordered the material through an online store.
Daniel H.
Bolingbrook, IL
Mar 05, 2015
The quality of your product was excellent.
Alex R.
Big Spring, TX
Mar 03, 2015
In addition to me loving the wood product the installer kept telling me as well that the product was very good and he was asking me where I got the product. The floors look incredible so far. We have the upstairs still to do. Thanks BuildDirect.
Kendal A.
Reedley, CA
Mar 02, 2015
Laying floor now. It all looks good and saved me atleast $1.25 SF over the local stores.
Jon H.
Riverside, CA
Feb 24, 2015
Already have recommended BuildDirect and they ordered. Very impressed, we are now considering ordering new kitchen cabinets with you guys.
Jessica S.
American Canyon, CA
Feb 24, 2015
I have already been telling people how great it was doing business with BuildDirect.
Jackie G.
Atlanta, GA
Feb 24, 2015
Very satisfied all around.
Tim L.
Killeen, TX
Feb 23, 2015
We were very happy with you folks .
Daniel P.
Chicago, IL
Feb 23, 2015
As always my sales rep handled everything professionally and efficiently. Will continue to do business with you.
Janice P.
Atlanta, GA
Feb 23, 2015
My salesman was very nice.
Tammy Z.
Kingman, KS
Feb 22, 2015
The customer service was great. They called me directly and assisted me in my purchase. They were very nice and accommodating. Very much appreciated.
Jan H.
Glendive, MT
Feb 21, 2015
My sales rep was very customer oriented. She was either always available or called back quickly. Knowledgeable and helpful.
Dawn F.
Atlanta, GA
Feb 16, 2015
From start to finish my experience has been flawless, from my sales rep answering questions to picking up product. I am assuming the floor will look great when installed and I would and will highly recommend your firm.
Wayne L.
Jessup, MD
Feb 11, 2015
Our experience has been perfect to date and we appreciate all your customer service. 22 years ago we purchased an engineered floor product which as been durable and beautiful even after constant use in a central hall. We were hoping to expand that material throughout the bottom story of our home, but the product no longer exists. The flooring we purchased through BuildDirect is very similar, in fact, we can see not difference in the construction, other than the improvement of widened planks and individual pieces rather than three slats per piece. If this material lasts and holds up as well as we hope, we will be delighted and recommend your company and product to everyone wishing to remodel or build.
Bonnie B.
College Station, TX
Feb 10, 2015
I have recommended BuildDirect to at least 4 people so far. I am thrilled with the outcome of the project and will continue to recommend BuildDirect to others.
Brad H.
Coquitlam, BC
Feb 03, 2015
Our customer service rep was outstanding. I am ordering other products for our home without any hesitation based on BuildDirect's customer service, pricing, and quality.
Vickie H.
Dexter, MN
Feb 03, 2015
Having free samples is an amazing feature. I live in a relatively remote city, Fort McMurray, which is about 5 hours away from Edmonton. No other company does this that I know of. I have since done 3 flooring orders with you, been very satisfied, and will likely purchase through you again.
Kerri A.
Fort Mcmurray, AB
Feb 03, 2015
I shopped and compared but it was hard to find a better value anywhere.
Eric C.
Minnetonka, MN
Jan 31, 2015
My salesperson was the best.
Joanie W.
Coppell, TX
Jan 30, 2015
Overall it was a good experience. You provide good products at reasonable prices with good service.
Wayne V.
Missouri City, TX
Jan 28, 2015
I have already told many people about my experience and told them to check out the website.
Ace R.
Walnut, IL
Jan 28, 2015
Great customer service and prompt and efficient delivery.
Norycely C.
North Bergen, NJ
Jan 25, 2015
Great prices and customer service.
Keith M.
Longwood, FL
Jan 25, 2015
My sales rep was very helpful and handled our order quickly and represents your company very professionally. He was knowledgable about the products we asked about and the delivery was as scheduled. I feel assured that if any problem arises it will be corrected by your team.
Brenda F.
Tulsa, OK
Jan 25, 2015
I have purchased things in the past and will most likely do so again.
Carlos M.
Chicago, IL
Jan 25, 2015
We were very pleased with the quality and pricing of your flooring material. We were happy to have the material delivered quickly and by pallet. Overall, we were happy with this transaction and look forward to future purchases.
Scott H.
Bedford, MA
Jan 20, 2015
I have already referred friends and family to BuildDirect for their flooring/tiling needs. Thank you for all of you help.
Erin H.
Gainesville, VA
Jan 18, 2015
Really fantastic service on the phone. Hours of availability were great. Employees were very friendly and knowledgable.
Walter L.
Cranbury, NJ
Jan 18, 2015
I would definitely recommend BuildDirect and this will be my go to place for any future projects. My sales rep instructed us to count the boxes and note on the invoice of any damage when delivered. We had end damage to 4 boxes and emailed him a copy of the invoice. He said a credit would be given in a couple of days, it was. Build Direct was amazingly easy to deal with and the end result is beautiful.
Marty B.
Ripon, CA
Jan 14, 2015
Customer service was very good.
Daljit D.
Ferndale, WA
Jan 07, 2015
The people at BuildDirect are very professional and helpful.
Linda B.
Carson, CA
Jan 03, 2015
My floors are beautiful. The wood is of great quality. The local flooring companies in my area was amazed at the quality of the wood.
Beverly B.
Garland, TX
Dec 30, 2014
The flooring is beautiful. I ordered based on the price and aspen is not the hardiest wood. It cannot wait to be installed.
Margaret H.
Green Valley, AZ
Dec 28, 2014
I am amazed at the service compared to 'big box' store I had originally ordered wood from. Samples were fedexed overnight free of charge. From order to delivery was 5 calendar days, unbelievable. I will gladly order again if needed and glad to highly recommend your service. Did I mention the price is so right. Big thank you to my sales rep. I felt like I was dealing with the owner of the store and he could not do enough to help me. He even asked the right questions about where and how the flooring would be installed. I plan to send him photos when the reno if finally finished.
Patricia R.
Sandwich, MA
Dec 22, 2014
The color is just as we expected it to be. We ordered the free sample. Installation is very easy. It is a big house and we have only installed about 1000 sf. It looks great. The tongue and groove fits perfectly every time.
Luiza P.
Eagle, CO
Dec 22, 2014
I did like the fact that you delivered the flooring way before the original estimate.
Olli S.
Nashua, NH
Dec 22, 2014
I am very pleased.
Susan H.
Anniston, AL
Dec 21, 2014
We love your product.
Krit F.
Alhambra, CA
Dec 21, 2014
Your team is wonderful. My main point of contact was incredibly helpful, courteous and effective at his job.
Gabrielle C.
Tujunga, CA
Dec 18, 2014
The flooring looked great.
David O.
Hot Springs Village, AR
Dec 16, 2014
I was nervous about working with a company that no one I knew had experience with. However the wood floor looks great. The logistics works out on shipping and I am looking forward to twenty years of a great experience.
Lawrence R.
Tifton, GA
Dec 15, 2014
The ease of ordering and getting the flooring delivered at a time convenient for us was great. The flooring is beautiful.
Susan H.
Idyllwild, CA
Dec 10, 2014
I worked with Greg Kettner and he was very helpful with selecting the right floor and keeping in touch to make sure I did not have any questions.
Ann F.
Ames, IA
Dec 10, 2014
Everything was great. I followed all the instructions and easily installed my flooring. There was substantially less waste than the 10%-15% I planned on, which means I have enough left over to do my laundry room as well. Thanks for the great service.
Eric M.
Atlanta, GA
Dec 09, 2014
I am loving my floors, they look great and I did not had to pay a big price. The floors were delivered timely. Great product, I would recommended to anyone.
Miriam Del P.
Blythe, GA
Dec 02, 2014
Do not change a thing. Very well organized and great customer service.
Simon B.
Tallmadge, OH
Dec 01, 2014
I have already recommended BuildDirect as I am a repeat customer and a happy one at that. Keep up the good work.
Clause L.
Coldstream, BC
Nov 27, 2014
Could not be happier. Fine Quality and just beautiful. Made our remodel job on a foreclosure look new. Thanks to a great product.
Charlie J.
Kerrville, TX
Nov 26, 2014
Love my new floors. Shipping was reasonable and fast. Quality of the free samples had me at hello. Great customer representatives too.
Beth R.
Clarksburg, WV
Nov 23, 2014
My sales rep was so very helpful. Answered all my questions. Samples were sent out right away. Product was outstanding. I read the reviews others gave your company. Looks like you have listened and made improvements. Nothing could have gone easier or better.
Wilna M.
Sedona, AZ
Nov 18, 2014
My builder told us about BuildDirect. The prices are great and outstanding customer service. Lots of choices of wood flooring. Now looking at tile.
Mary Beth C.
Avalon, NJ
Nov 14, 2014
Completely satisfied.
Leslie C.
Waukee, IA
Nov 13, 2014
We had a very great experience. We requested several samples which were always sent and received within a few days. Getting samples is a great way to help decide what we want. We will continue to shop with BuildDirect. Thank you.
Michelle D.
Sweet Grass, MT
Nov 12, 2014
I have already recommended BuildDirect to one friend and a total stranger, shopping for flooring, in one of our large building supply stores.
Maureen H.
Sun City, AZ
Nov 09, 2014
Best price. Best inventory. Great service.
Heidi H.
Lola, KY
Nov 09, 2014
All of the customer service has been wonderful on all the occasions that I have called. The sales rep I call each time to place an order was always happy and eager to help me.
Janice P.
Atlanta, GA
Nov 06, 2014
That extra customer service step meant a lot.
Shannon S.
Goshen, NY
Nov 06, 2014
BuildDirect has quality flooring.
Delmy S.
Carson, CA
Nov 03, 2014
Our sales rep had wonderful communication throughout the process. He kept checking in to let us know when the flooring would be available again in the warehouse. He was prompt in dealing with the return of the wood floor glue.
Scott T.
Jacksonville, FL
Nov 02, 2014
The whole experience was great. Keep up the good work.
Madeline L.
Pittsburgh, PA
Nov 01, 2014
My sales rep was terrific to work with. Very knowlegeable, friendly, responsive, and helpful - a real pro and asset to her company. She answered all my questions immediately without haveing to ask someone else and was very straightforward - no empty promises. I have done a lot of online shopping and she is the best customer service rep I have ever dealt with. Would like to work with her again.
Michael N.
Austin, TX
Oct 29, 2014
Excellent service in all departments.
Mike K.
Ortonville, MI
Oct 28, 2014
I was pleased with the quality and pricing of the products we have received. Mostly though, your customer service has been excellent. My sales rep was one of the most professional and understanding associated I have worked with through the building of our new home. When we did have an issue, she served to have the issue corrected without multiple calls and in a very timely fashion. It has been a pleasure working with her and look forward to further purchases in the future.
Joe K.
Peyton, CO
Oct 27, 2014
Delivery was superb. My sales rep was professional, helpful and courteous.
Marsha K.
Las Vegas, NV
Oct 25, 2014
Great product and friendly customer service. Watch and follow the instruction and the job is easy.
Darryl G.
Albuquerque, NM
Oct 25, 2014
Your prices and products are good, so I believe I could recommend you to my friends or colleagues. Your sales associate was very good in handling my order, he deserves to know that I was very happy with his work. Your product has a good value for money and I like it very much.
Roberto P.
Long Island City, NY
Oct 24, 2014
Excellent prices and products. Salesman was helpful and informative. Shipped quickly and actually sooner than expected. I will use BuildDirect again.
Gary K.
Birmingham, AL
Oct 22, 2014
I looked and looked and researched a ton to decided on this one. We could not be happier. I have a 16 month old and so he is constantly mistaking the floor for drums or dragging spoons across it. It looks great, but what is so important is that it has held up so well. It does not scratch and is so durable. People comment all the time on how much the love it. If you have been looking around- buy this floor. If it is a couple dollars more a sq foot than the others, it is worth every penny and more.
Anne W.
Brooklyn, NY
Oct 22, 2014
I am very happy that my e-mails were always answered promptly. I even received phone calls if there was something that I did not make clear in my email.
Sue C.
Battle Creek, MI
Oct 21, 2014
BuildDirect is what every online company should be. Excellent products and great prices and reasonable shipping and handling rates.
Chris D.
Ottawa, ON
Oct 21, 2014
Excellent service. The sample sent quickly and floor arrived when promised.
Chris H.
Bloomington, IL
Oct 18, 2014
Given our concerns and reservations in the beginning we are very pleased with our Customer Service Representative, the quality of material, and how the freight issues were quickly and professionally handled. Two thumbs up.
Kurt B.
Grants Pass, OR
Oct 18, 2014
I can shout from the rooftops that your customer service is possibly the best I have ever encountered. That says a lot because I own my own retail business and do much online shopping.
Molly H.
Atascadero, CA
Oct 17, 2014
Start to finish I highly recommend BuildDirect. I searched everywhere and I feel very confident that I received the best product at the best price. Customer service was excellent. When I have friends that are looking to put in new flooring, I will make sure they start with BuildDirect. Thank you to BuildDirect and team for helping me make the right decision. When people walk into my home they are amazed at the beauty of the floors. They really made my home gorgeous.
Deb C.
Vista, CA
Oct 17, 2014
Great service. My customer rep was attentive and helpful without badgering. Nothing but positive words. Goods received as pictured and promised.
William F.
Cambridge, ON
Oct 16, 2014
My sales reps were very helpful and I talked with both of them in regards to my recent purchases. The quality of the product continues to be high and I am extremely satisfied with both the products and the service.
Dayton K.
Park Rapids, MN
Oct 14, 2014
I like everything about BuildDirect and have already recommended you to lots of friends.
Glenn M.
Comox, BC
Oct 13, 2014
Super speedy service. I cannot believe how quick the turn around time was.
Laurie S.
Lincoln, AR
Oct 13, 2014
My sales rep was very helpful with placing order. The delivery people were prompt as well as courteous.
Karen P.
Saint John, IN
Oct 13, 2014
My experience could not have been better. Everyone was professional and extremely helpful.
Larrietta T.
Point Lookout, NY
Oct 11, 2014
I will definitely shop with BuildDirect again.
Joanie W.
Coppell, TX
Oct 09, 2014
The wood is installed and looks great. The service delivery was exactly like we planned.
Patricia S.
Feasterville, PA
Oct 07, 2014
All of the dealings I had with Build Direct so far have been superior to any other companies I've ever worked with.... especially the local big box stores. I wasn't sure about ordering products online, but I did some research and decided to try it out. I have experienced super customer service all the way through the whole process of obtaining samples, ordering product, shipping and obtaining replacements for items damaged in shipping. They are so easy and non-stressful to deal with. I would recommend BuildDirect to everyone!
Michelle R.
Orlando, FL
Oct 06, 2014
Helpful, thorough and courteous. As a general contractor I am often asked about wood flooring products. Without hesitation I tell clients, "BuildDirect!" Best customer service, free samples shipped to your home, timely delivery, quality products and a remarkable price that is sure to beat the big box stores.
Alta P W.
Prescott, AZ
Oct 05, 2014
Great experience from start to finish. Excellent job BuildDirect.
Paul S.
Averill Park, NY
Oct 05, 2014
Everything went smoothly.
Raymond P.
Rochester, NY
Oct 05, 2014
We were extremely pleased with our experience with BuildDirect. The product and customer service were top notch.
Gerard N.
Staten Island, NY
Sep 30, 2014
Very accomadating.
Kathie T.
Grass Valley, CA
Sep 29, 2014
I have already recommended BuildDirect to several people at work. I looked every where for just the right floor. BuildDirect sent me many samples. Customer service was so helpful. After putting the floor in, we decided to continue it in the dining and living rooms. My husband placed the order on a Monday morning and it was delivered the following day.
Lee M.
Flemington, NJ
Sep 29, 2014
You guys are great, so much easier that shopping in a store and getting hassled or getting no help at all. We will always consider you first for any home improvements projects.
Patricia M.
Danville, CA
Sep 29, 2014
The service end has been remarkable. I ordered several samples at several different times before I made my decision. The samples always arrived within 2-3 working days. As for the product, installation has not occurred and I will not see it for 3 weeks but by all reports it is beautiful and an experienced contractor stated it is the same or better quality that they order wholesale from their suppliers and would cost at least $12.00/sq ft.
Louise N.
Wetaskiwin, AB
Sep 29, 2014
I am a BuildDirect customer for life.
Linda C.
Chicago, IL
Sep 28, 2014
My sales rep was very courteous, answered all my questions, very professional. I enjoyed my buying experience.
Pete V.
Avondale, AZ
Sep 27, 2014
I was a little concerned about ordering flooring product through the Internet, however, they were very willing to ship mulitie samples etc and always responded to calls and emails. Your quick delivery of samples, free by the way, made your company stand above the others and that is why I decided to go with you.
Timothy G.
Wautoma, WI
Sep 27, 2014
We ordered twice. The first time we covered foyer, dining room, kitchen, and utility floors. My husband like the flooring so much he wanted the living room and small hallway done so we ordered additional flooring. We are very pleased and hope it holds up well.
Debbie H.
Manning, SC
Sep 24, 2014
Very reliable. Good communication throughout the process.
Barbara H.
Camano Island, WA
Sep 22, 2014
My sales rep was fantastic. The best experience I have had with any customer service. Keep up the good work.
Nadine W.
Los Angeles, CA
Sep 21, 2014
I would definitely recommend. In fact, I already have. I would love to be a repeat customer.
Catherine H.
Watertown, NY
Sep 20, 2014
The way BuildDirect provides samples plus great customer service. I would not hesitate to recommend BuildDirect. Prices beat competitors and quality is superb. I will be a returning customer.
Marsha K.
Las Vegas, NV
Sep 19, 2014
My sales rep was very helpful and knowledgeable. We got the best product to my door on time for install, very easy, could not be happier. The wood I received is beautiful and better than expected. I will be ordering from you on the next job.
Jeremy B.
Scottsdale, AZ
Sep 18, 2014
Good product, I am very happy .
Waldemar J.
Windsor, ON
Sep 18, 2014
Good prices, great service before the order and an easy payment process. Quick response time from order to delivery.
Jason L.
Morris Chapel, TN
Sep 18, 2014
From beginning to end the experience with BuildDirect was the best part of our home remodel project. Our sales rep was extremely helpful and answered all my questions quickly. The flooring arrived on the day promised and the deliveryman even helped us get it in the garage - all 2056 pounds of it. And the best part is that the floor looks gorgeous. It is exactly what we wanted.
Christine O.
Orlando, FL
Sep 18, 2014
I recommend BuildDirect every chance I get.
Bradley H.
Clemmons, NC
Sep 18, 2014
I am a general contractor and 70% of the time I remodel condominiums. I am glad I found BuildDirect.
William C.
Bedford Park, IL
Sep 17, 2014
My sales rep was extremely helpful and has followed up to see if I have been satisfied.
Dayton K.
Park Rapids, MN
Sep 14, 2014
Excellent prices, service and quality.
Wendy S.
Ventura, CA
Sep 13, 2014
Keep doing a good job.
James O.
Philadelphia, PA
Sep 12, 2014
My sales rep that handled my transaction was very helpful.
Dayton K.
Park Rapids, MN
Sep 11, 2014
I read a lot of reviews as well as spoke with someone recently who had used BuildDirect, and he was very satisfied, which put me more at ease. So far I am very happy with everything.
Stacey K.
Murrieta, CA
Sep 10, 2014
Keep up the good work. I am very pleased with the product, service and especially the professionalism of my sales rep. I look forward to doing much more business with your company in the future.
Ed C.
Garland, TX
Sep 10, 2014
The product expert I dealt with was just fantastic. He answered all of my many questions patiently, and we couldn't be happier with our amazing floors! So glad we found BuildDirect. We will use you again for all of our remodels - just wish we had found you sooner! Thanks!
Erin F.
Rowlett, TX
Sep 09, 2014
I really appreciated being able to have samples of all the different woods sent to me quickly and at no cost. I really had no idea what I was doing when I started but this let me narrow down my choices, and with my sales rep's help, make a good decision I am happy with. I could not be more pleased with BuildDirect. I got all the help I needed, your website was clear and helpful, your prices are excellent, and the flooring came very quickly and is beautiful.
Dixie M.
Jefferson, LA
Sep 09, 2014
Excellent service and beautiful product.
Roger H.
Ardmore, OK
Sep 09, 2014
The person that I ordered my products through was great. Very helpful and responsive.
Katherine M.
Casselman, ON
Sep 08, 2014
My sales rep was diligent in following up with me from my original request for samples.
Faye K.
Friendswood, TX
Sep 07, 2014
BuildDirect had an excellent selection of flooring types and colours, equal to what is available from a local nationally advertised competitor. The free samples were delivered quickly and although I did not order right away because we were not ready for flooring for our new house, BuildDirect kept in touch via email. When I was ready to order after comparing lots of stores and prices, I found the product I was interested in was on clearance. Usually, this means only a small amount remains or it is something that has been returned, but BuildDirect had plenty of the product on hand, enough for my entire house. Shipping was reasonably priced and communication regarding delivery was excellent. I saved more than $1,000.00 over a similar product from a local flooring store including tax. The flooring has yet to be installed pending acclimation, but the installer examined some of it and was impressed with the quality for the price. Great online shopping experience. I would highly recommend BuildDirect.
Sharron B.
Lutz, FL
Sep 06, 2014
I was happy to know it was a company with offices in Canada and that shipping was not going to be overly expensive.
Andrew N.
Oakville, ON
Sep 02, 2014
We had flooring installed and it is very good quality and looks terrific. Great color and just the look we wanted for our room.
Matt & Lynn H.
Wauwatosa, WI
Sep 01, 2014
I have already told our HVAC installer and our framer about your site.
Laurie M.
Tecumseh, ON
Aug 31, 2014
Excellent service.
Tatiana G.
Manhattan, NY
Aug 31, 2014
Although I did like the product I received, I still felt that as an organization, you were committed to providing quality service.
Danette B.
Enfield, CT
Aug 31, 2014
They were great about sending samples. And made it easy to order, fast delivery. Great communication. When we had some damage during shipping, they made it right. Sales staff was great to work with, customer service responded to my inquiry very quickly, my problem was resolved within minutes. And, we are very happy with the product.
Ryan L.
Cass City, MI
Aug 27, 2014
I want to highly recommend my sales professional. He is the best and BuildDirect is very fortunate to have him. A large part of the reason that I will be a faithful customer is because of him.
Linda C.
Chicago, IL
Aug 27, 2014
If I needed flooring in the future I would call again.
Frank S.
Philadelphia, PA
Aug 26, 2014
Samples come quickly and I love getting to see what I am going to get.
Ashley H.
Orion, IL
Aug 26, 2014
Very happy with our new wood flooring. Great quality, great price and exactly what we were searching for.
Ryan V.
Cranbury, NJ
Aug 24, 2014
I would recommend you to all my family and friends.
Wendy S.
Ventura, CA
Aug 24, 2014
Your sales representative was absolutely great. They were a big help to me while I was trying to make my purchasing decisions. They sent me many many quotes and were really patient through out the entire process.
Sanja P.
Flushing, NY
Aug 21, 2014
Build Direct's flooring product is as good as it looks online. We look forward to the installation.
Linda B.
Delta, BC
Aug 20, 2014
Overall Build Direct is the best company to purchase flooring materials from. From ordering samples to having damaged flooring replaces, I have been pleased. And the prices cannot be beat.
Valerie M.
Odenton, MD
Aug 20, 2014
Did recommend to a few co-workers already. The sales rep are very helpful and friendly.
Regis S.
Moose Jaw, SK
Aug 20, 2014
A lot of reservations and concerns, but it all went really well. I could not have asked for a better experience. My sales rep was awesome, the shipper was awesome, and the product is beautiful and easy to work with.
Matthew L.
Lacey, WA
Aug 18, 2014
Overall good experience. I would defiantly recommend.
Will L.
Cranbury, NJ
Aug 18, 2014
It is the second time I have bought my floors from you and I am very happy with both purchases.
Keith G.
Lynbrook, NY
Aug 18, 2014
I do like the color of the flooring. I did not want the traditional brown. I was able to see it finished on two floors in my daughter's house.
Debbie H.
Bloomville, SC
Aug 17, 2014
Your pricing was easily 20% better than anything else, and 50% less than some of the products we considered. The thickness of the top layer of real maple was double most other brands and the quality has been consistent throughout the 2900sf we purchased. Delivery was easy too. Thanks for existing. I will be coming back looking for other things to buy from you.
Joe P.
Atlantic Beach, FL
Aug 17, 2014
I was hesitant as a first time buyer but so far my experience has been very positive.
Mary Ann W.
Glen Mills, PA
Aug 16, 2014
Great pricing with great service.
Tim A.
San Diego, CA
Aug 15, 2014
I already have mentioned BuildDirect to my brother in law who is in the process of building a home. He seems very interested.
Brandon A.
Wichita, KS
Aug 13, 2014
I would recommend Build Direct to everyone that I come across.
Amanda S.
Anderson, IN
Aug 13, 2014
I am very happy with the entire experience. Your prices were also very good.
Marilyn W.
Manhattan, NY
Aug 11, 2014
A fine experience, would recommend BuildDirect and actually have already done so.
Linda H.
Baltimore, MD
Aug 11, 2014
I am so pleased I found out about BuildDirect. The products are such good quality, the service has been amazing and pricing is incredibly competitive. I have struggled finding flooring providers with more than one of theses attributes, but you guys have them all.
Peter N.
Elkridge, MD
Aug 11, 2014
I have worked with a number of vendors over the past 8 months and Build Direct was by far above most in quality of product and customer service. When I find service that is great, I make sure I share that experience with others. I will definitely recommend BuildDirect.
Patsy G.
Heathsville, VA
Aug 11, 2014
Customer service answered all of our questions.
Michele C.
Highland Park, PA
Aug 10, 2014
The quality of product is good for price.
Timothy M.
Shamokin, PA
Aug 08, 2014
The samples were a very good way to market the product. The carrier was very accommadating.
Gary S.
Bethany Beach, DE
Aug 08, 2014
Great customer service. Friendly and responsive.
Court S.
Colleyville, TX
Aug 07, 2014
The customer service person was very informative. And quick to respond to my voice mail.
Wojciech W.
Canton Township, MI
Aug 06, 2014
The install contractor started installing the product; so far he did not find anything wrong with the product. He is very happy that the product, high quality and looks perfect.
Sirak B.
Irving, TX
Aug 06, 2014
We will definitely be back to BuildDirect for future projects.
Alice M.
Tacoma, WA
Aug 05, 2014
I liked the free samples.
Scott G.
Roanoke, TX
Aug 05, 2014
Our entire experience with BuildDirect has been awesome so far. We have all the products at our home and the travertine finally will be installed this week and the hardwood next week.
Tricia H.
Mount Pleasant, SC
Aug 05, 2014
My husband and I are very satisfied with the quality of product and the expertise of your staff. We plan to order more flooring for two other rooms in the near future.
Kim B.
Baltic, CT
Aug 05, 2014
I would recommend BuildDirect to everyone looking to save money on home building or renovations. My order was easily placed and exactly on time for pick up. Great company to deal with.
Donna B.
Port Huron, MI
Aug 04, 2014
Great selection, quality product, easy to navigate website, great product and installation support, competitive pricing. I would shop here again and recommend to friends.
Michelle B.
Frederick, MD
Aug 03, 2014
I will definitely use BuildDirect again in the future.
Denise L.
Dushore, PA
Aug 03, 2014
I could not find the engineered hardwood for my basement that matches the existing hardwood on the main floor in Canada. But BuildDirect had the hardwood that I need and at a reasonable price with low shipping cost. I highly recommend BuildDirect to anyone that is looking for flooring.
Sik Tak Y.
Calgary, AB
Jul 30, 2014
This was an amazing experience. The staff was very friendly and knowable. The price was a little more then the competitors, but the quality made up for the price. The shipping was a lot higher then anyone, but The $100 off coupon helped. I will be recommending Buildirect to co-workers and friends.
Doug W.
Denver, CO
Jul 30, 2014
My guess is that BuildDirect has excellent leadership within the company. It shows at the sharp end.
Jeff O.
Sierra Vista, AZ
Jul 29, 2014
I already recommended BuildDirect to my neighbor who placed an order along with mine. I have also given your website to other friends.
Lynne H.
Carlsbad, CA
Jul 28, 2014
Absolutely and we purchased flooring before and were very pleased as well.
Judy D.
Freeland, WA
Jul 27, 2014
We love our choice of wood.
Carol T.
The Villages, FL
Jul 27, 2014
The product is good, sections are nice.
Janet L.
Arcadia, CA
Jul 26, 2014
The floor is beautiful. I was concerned that we would have mismatched pieces, but that was absolutely not the case, every wood slat matched the next and the floor looks great. Your delivery people were great as well. They were very cooperative and unloaded the two orders efficiently and without damage. Overall it was a terrific experience, and I highly recommend BuildDirect to my colleagues and friends.
Beverly B.
Fort Lee, NJ
Jul 26, 2014
My sales representative did an excellent job and very professional.
Dianne E.
Northridge, CA
Jul 23, 2014
I ordered stair and trim for the floor. Once received it was absolutely beautiful.
Gordon H.
Smiths Falls, ON
Jul 23, 2014
I had a great experience.
Rosa S.
Chesterfield, MI
Jul 22, 2014
The 1505 sq ft floor was just finished today. It looks really pretty and looks even better then what I thought it would. I will introduce it to my friends.
Ruiqiu H.
Katy, TX
Jul 21, 2014
Excellent process. I used BuildDirect in securing samples before. Great response and excellent customer service. Will definitely return in the future.
George I.
Phenix City, AL
Jul 21, 2014
The flooring is good, the installer could not believe your pricing. They had a client who paid $12/ foot for a similar product. I will be back and will recommend your products as an architect in the hi end residential and resort markets.
Ronald R.
Boca Raton, FL
Jul 20, 2014
I love the high quality flooring at a great price. The staff was friendly and helpful. I would recommend BuildDirect and will continue to use them for my flooring needs.
Kathlyn C.
Englewood, FL
Jul 20, 2014
I used to install for a living and now I just do it as side work. I have recommended you to everyone I know interested in flooring and have installed several with your products (King, Whittier, Powell, McNeely, Austin).
Michael C.
Oviedo, FL
Jul 18, 2014
I was truly amazed by the customer service, time of delivery and quality of the product. You cannot get this type of quality for the same price anywhere.
Brent E.
Lakeside, CA
Jul 17, 2014
The customer service is the best. You guys follow up on everything, I really appreciate that.
Geoff G.
San Clemente, CA
Jul 16, 2014
I order 2 samples after watching and researching the website for a few months. My first choice was rosewood, but I changed my mind after noticing Cappuccino was on clearance sale. I order 2500sqft flooring and 10 stair noses. The quality is just the same as the samples and definitely meets my expectation. Definitely I will buy my next flooring from here.
Yanbo L.
Jacksonville, FL
Jul 14, 2014
I love that I can get samples of certain products, it helped me made design choices. The price of buying my hardwoods from your site saved me around 2000.00.
Cindy A.
Tampa, FL
Jul 14, 2014
Pick up at New Jersey location was a breeze.
Philip F.
Cranbury, NJ
Jul 11, 2014
I could not have had a better experience with my sales representative. He was helpful and got back to me in a timely fashion when I had to leave him a message. I have to say that working with my sales representative and your company was very refreshing.
Vivian D.
Shelby Township, MI
Jul 10, 2014
The customer service dept. is actually a "customer service" driven dept.; very refreshing. We will order more product (i.e. tile, etc.) due to the professionalism your employees exhibit.
Kim W.
Yelm, WA
Jul 09, 2014
Great prices. Good people. Good products, and helpful when you make a mistake and order non-essential items. I would absolutely use BuildDirect again.
Michael O.
Los Angeles, CA
Jul 09, 2014
My wife and I received free samples to find the perfect flooring for us, and were then able to work closely with a BuildDirect rep to find the best deals on shipping.
Ryan C.
Harrison, MI
Jul 08, 2014
Very nice customer service.
Mariusz Z.
Wood Dale, IL
Jul 06, 2014
It was easy to order via internet and instructions came right away with the tracking order and shipping instructions.
Marlin H.
Grass Valley, CA
Jul 04, 2014
Very fast delivery and the product looks good.
Eric D.
Edmonton, AB
Jul 04, 2014
We will be using BuildDirect for the remainder of our home projects and recommending it to our freinds. This is the best place to shop for what we needed.
Darcee N.
Eagan, MN
Jul 04, 2014
Floor looks great installed. Overall, very happy with it.
Jennifer P.
Lighthouse Point, FL
Jul 03, 2014
Customer service was great.
Ted B.
Santa Clara, CA
Jul 03, 2014
I was really pleased how helpful and kind my sale representative was and shipping was fast, price and quality exceptional. I will recommend BuildDirect.
Andrea G.
Calgary, AB
Jul 02, 2014
Love the flooring, installing was easy.
Carroll G.
Farmville, VA
Jul 02, 2014
Perfect buying experience. Was a little skeptical doing it all online but the shipping of samples and helpful customer service made it better than any in store experience.
Eva K.
Eagan, MN
Jul 01, 2014
Excellent customer service. We are still in the process of laying the hardwood but so far, so good.
Elizabeth B.
Albuquerque, NM
Jul 01, 2014
Our wood was delivered within a week of ordering. There were very few pieces of wood we were unable to use. The floor looks beautiful.
Chris V.
Orlando, FL
Jun 29, 2014
I purchased 2912sqft or 100 boxes Brazil Cherry Jatoba Smooth engineered wood floor. What amazed and surprised me is that zero pieces were damaged. The customer service representative was very helpful and professional. I ever asked to change the order on different quantity and product, the sales representative patiently helped me. Everything went smoothly with quality. The shipping was prompt. The product was in rich color, solid, and hard. I did some distructive test by punching the floor, it was very strong and dent resistent. I feel I was luck to stop my shopping at BuildDirect. Before shoping at BuildDirect, I spent over a month and checked most local store in Houston, and never got satisfied either because of price or quality or color.
Hui L.
Katy, TX
Jun 28, 2014
The representative I dealt with was extremely knowledgeable, very helpful and worked through my many changes. I am very pleased with my new flooring and the price was excellent. I compared BuildDirect products with many other suppliers and found them to be superior in quality and price.
Joanne S.
Montclair, NJ
Jun 27, 2014
Was a very good experience and will use BuildDirect again in the future
Kenneth L.
Covington, LA
Jun 25, 2014
My rep could not have been more helpful and courteous. You have a very knowledgeable and professional staff and I am thrilled with the product we chose.
Kimberly D.
Moseley, VA
Jun 24, 2014
Overall a great experience.
David H.
West Point, MS
Jun 23, 2014
The quality of the flooring was way better than I expected. I had 0 waste.
Gordon H.
Smiths Falls, ON
Jun 23, 2014
I was reluctant about making such a large purchase outside of the USA. After doing my research on BuildDirect through the BBB, I moved forward with purchase. Everything was delivered as promised the quality and color of the flooring is exactly what I was hoping for. The salesman kept in contact answering my questions as well as, sending samples which was instrumental in the decision making process. Bottom line the price was unbelievable, for a 4mm top layer engineered hardwood.
Tammy H.
Apopka, FL
Jun 23, 2014
The quality and price of your products is far better than the typical big box stores. The shipping prices were very reasonable. At this point, I am very pleased with my purchase and will order from you again.
Robert A.
Frisco, TX
Jun 21, 2014
We got very good customer service and that was a big part in our decision to go with BuildDirect as well as being happy with the samples so we could judge for ourselves the quality of the flooring.
Barbara S.
Odessa, FL
Jun 19, 2014
We like the Cumaru we ordered. The customer service is pretty good and people are friendly and helpful.
Chunlin L.
Redlands, CA
Jun 18, 2014
Extremely pleased with the product and the awesome service received by my sales representative. Calls and emails were returned quickly which helped make the long decision making process that much faster and easier. He even expedited a last minute order when I frantically called 5pm on a Thursday evening during the floor installation. He set my expectations for a Monday pickup but was ecstatic the distributor had the order ready Friday morning with no installation downtime. Great experience overall.
Lynn L.
El Monte, CA
Jun 18, 2014
I have been very satisfied.
Lynette J.
Tomahawk, WI
Jun 18, 2014
Customer Service decides everything for me. If I receive good customer service, I will use the service again. The customer service with my sales representative was excellent. I hope all your employees are trained to provide the type of customer service that I was provided.
Connie K.
Bedford, TX
Jun 18, 2014
We were very pleased with your customer service representatives. They are very knowledgeable and very helpful.
Loraine F.
Altona, MB
Jun 17, 2014
I love the free samples. That is what helped me choose the wood.
Robyn S.
Atlanta, GA
Jun 17, 2014
The fact that they sent samples of the wood we wanted allowed us to see the quality before we ordered it. We are very pleased with the natural acacia engineered wood.
Jane J.
Tucson, AZ
Jun 16, 2014
We will shop again with BuildDirect.
Patricia W.
Montgomery, TX
Jun 16, 2014
I love my new floors, just got them finished.
Susan T.
O Fallon, MO
Jun 14, 2014
Over all the product for the price is very good.
Corrin C.
Huntsville, AL
Jun 11, 2014
Would order from BuildDirect again. Overall good experience.
Erika W.
Peachtree City, GA
Jun 10, 2014
Very satisfied with everything from ordering the product to receiving it in a timely way.
Joseph S.
Boring, OR
Jun 10, 2014
Great service, great pricing. Will definitely use again on my next project.
Beven P.
Monument, CO
Jun 09, 2014
Our sales representative couldn't have been more enthusiastic, knowledgeable, helpful or more professional. Thrilled with our floor - really happy, it looks great. The warehouse staff was really nice and very helpful as well. Couldn't have made it any easier - thank you all!
Kim S.
Atlanta, GA
Jun 08, 2014
Great customer service, very helpful.
Jessica Y.
Manning, SC
Jun 03, 2014
Awesome dealing with you guys, I have had a good experience every time.
Mike M.
Boerne, TX
Jun 03, 2014
The flooring is beautiful and worth every dime. Cannot wait to get it down all the way. I would definitely recommend your flooring and already have. Our friends are considering putting a new floor in their house after they had seen ours.
Kelly M.
Mulberry Grove, IL
May 29, 2014
We appreciate the expertise and information provided by the BuildDirect staff throughout the selection and order process. Could not be happier. Our floor looks fabulous!
Kerry O.
Orlando, FL
May 27, 2014
We were seeking wood flooring. Various samples arrived promptly - no charge - and we eventually selected our floor. The fact that you are willing to send samples at no cost is a big leg up on your competitors.
Philip F.
Long Beach Township, NJ
May 27, 2014
Beautiful floor, great price, wonderful service. I have already recommended your company to other people.
Charlene O.
Cranbury, NJ
May 26, 2014
Thank you so much for offering such a wonderful flooring product at such a very affordable price. We highly recommend this company, no fear of it being an online supplier.
Sally S.
Willits, CA
May 25, 2014
I am very please with the service my sales person provided.
Marcela G.
Boston, MA
May 24, 2014
Your website is extremely user friendly, and it was easy to access the information I needed. In addition, the rep who assisted me was very helpful. She covered all the information I needed to reach a purchasing decision. I will happily recommend BuildDirect in the furure.
Peter G.
Bend, OR
May 21, 2014
This is my first experience with BuildDirect but it will not be my last. I will use them for my next home improvement project. Excellent product, value and customer service.
Kevin L.
Fort Mill, SC
May 20, 2014
This was our first experience installing wood floors. We searched some of the big box chains and other online suppliers. Our installer suggested we look at BuildDirect and we are lucky he did. The large sample pieces arrived quickly. Prices and quality were better than anywhere else we looked, and the order and delivery processes were easy.
Sean H.
Orlando, FL
May 20, 2014
The product is great for the price it sells at.
Brant R.
Antioch, TN
May 20, 2014
Overall excellent customer service and care. Your representatives knowledge about the products that you represent is second to none.
Greg Y.
Santa Barbara, CA
May 19, 2014
Dealing with BuildDirect has been a very positive experience. I ordered 23 boxes of engineered hardwood to replace carpet in three bedrooms and a hallway. The order was delivered to our home on the scheduled day and was received in excellent condition. The quality of the product is incredible. I have recommended BuildDirect to several friends that plan to replace the flooring in their homes. I will definitely order from BuildDirect in the future when we replace the old 80's tile in the kitchen, dining and living room with engineered hardwood.
Michael P.
Enumclaw, WA
May 19, 2014
Great customer service and the floors look amazing.
Robin C.
West Palm Beach, FL
May 17, 2014
I am very pleased with product and customer service I received. I needed to change my order at the last minute and you very graciously handled it. I really appreciated it.
Beverly H.
Spring Hope, NC
May 14, 2014
It was my first time doing business with BuildDirect and it was pleasant.
Joseph D.
Cranbury, NJ
May 13, 2014
Competitive prices, friendly staff, fast service.
Nicole F.
Grande Prairie, AB
May 12, 2014
Good service and a great price.
Bryan M.
Jacksonville, FL
May 11, 2014
Excellent quality product with a very good price.
Radmila R.
Burnaby, BC
May 09, 2014
The samples we received were a great help in determining which product we wanted. We received the samples very fast which allowed us to make a good decision.
Deborah C.
Cranbury, NJ
May 08, 2014
I was hesitant to order wood flooring online. I ordered free samples and went with the tinted cherry. The overall quality is superb. Floors look amazing. Better quality than local super home stores for even less per sqaure foot price. I would buy again from BuildDirect without a doubt.
Melissa G.
Heyworth, IL
May 05, 2014
Customer service was excellent.
Elizabeth Crockett L.
Sterling, VA
May 04, 2014
My sales representative was absolutely amazing. Knowledgeable, caring and professional.
Mariann M.
Las Vegas, NV
May 02, 2014
Your customer service representative was excellent, answering my questions and providing solutions.
Babatunde O.
Edison, NJ
Apr 30, 2014
Thank you for the wonderful product and a reasonable price.
Sherlyn S.
Gordon, NE
Apr 30, 2014
Very good price and quality. Also fast for pickup. I recommend this company.
Eduardo A.
Carson, CA
Apr 29, 2014
I have already began referring friends and co-workers to use BuildDirect for their future projects. I was very concern about making such a large purchase over the internet. But, your prices were just unbeatable. I was able to complete my project on time and on budget. Your company has made this very easy and I know all future projects will be purchased from BuildDirect.
Theodora L.
Warrenville, SC
Apr 24, 2014
Excellent customer service, friendly and helpful each stage of the process. Wood came in fine, nice look, easy to install. Thanks BuildDirect I will undoubtedly be buying from you again.
Richard M.
Carson, CA
Apr 23, 2014
I will be ordering more materials in the future.
John M.
Litchfield Park, AZ
Apr 23, 2014
Customer service and quality of the product are the most important when purchase online, the experience is outstanding. I definitely will purchase from BuildDirect again.
Angie C.
Long Beach, CA
Apr 21, 2014
You guys are so helpful, you know and understand how fast free samples are needed. I put the order in and two days later everything was at my door. I had a very good experience and am planning to buy again.
Ricardo S.
Tecumseh, MI
Apr 21, 2014
I love the fact I was not charged for tile samples. It made things much easier.
Christopher K.
Bolingbrook, IL
Apr 20, 2014
The product was divine, even the contractor thought so. With only 5 unusable pieces, we were all thoroughly impressed. Customer service was superb from the initial order of samples, product, and followup. We ran short on product and needed an order of 2 additional boxes which the representative most courteously and swiftly placed. I cannot sing accolades for BuildDirect loud enough.
Pamela M.
Cranbury, NJ
Apr 16, 2014
Great prices, product and service. I could not be happier. Planning on using BuildDirect products again.
Richard M.
Salt Lake City, UT
Apr 14, 2014
My service rep has been the best customer service rep I have ever worked with. I am very impressed and cannot say enough good things about this experience so far. We ordered wood flooring and some accessories and it has been a breeze, and so far the product is great. I was especially impressed and grateful for the free samples to make a decision, very helpful and ultimately it is was sold us on BuildDirect. It was much easier than visiting stores and showrooms continously. We have two young kids and this was an awesome way to shop for floors.
Shannon S.
Centennial, CO
Apr 11, 2014
Build Direct is a great resource for my business. I am very pleased with the customer care and products available. Shipping samples in a timely manner really made a difference,.
Polly R.
Millersville, MD
Apr 09, 2014
Would have to use the word perfect from the ordering, to the delivery process and to the product we received.
Lorie V.
Calgary, AB
Apr 08, 2014
The product is great, we have had no complaints with working with it or the look.
David S.
Grayslake, IL
Apr 06, 2014
My sales representative was courteous and knowledgeable. Knew exactly what I needed and provided excellent service.
Ofelia P.
El Paso, TX
Apr 05, 2014
Very prompt and speedy service.
Mace P.
Littleton, CO
Apr 02, 2014
We had looked everywhere for a long time and could not agree on anything. The color was off the quality was. Not what we wanted. Then your samples came. Our new problem was which one we loved more. The quality far exceeds every other we looked at, and the price was outstanding.
Judy J.
Northwood, OH
Apr 01, 2014
Great looking product at a great price, delivered on time. Good customer service from order through delivery.
Joe S.
Rosemount, MN
Mar 31, 2014
Everything was easy. I have not yet installed the product however it appears to be exactly what was expected.
Randolph M.
Greenacres, FL
Mar 31, 2014
We just love our flooring and cannot wait to have it installed.
Jo-ann E.
Custer, SD
Mar 31, 2014
I am very happy with the whole experience.
Rebecca W.
Orlando, FL
Mar 28, 2014
The overall experience of ordering materials online was a great and the service was outstanding. I will order again in the future.
Daniel W.
Conway, AR
Mar 27, 2014
I could not be happier with the overall process. We looked for flooring for almost 9 months consisting of samples from online retailers as well as flooring stores. After months of searching we found two products we liked from a local flooring company but even with getting the flooring at cost we were still paying upwards of $4 sq ft. I found BuildDirect from an internet search and loved the look of several floors they had available. We eventually went with 1/2" engineered in maple in a distressed handscraped pattern. The samples came and it was beautiful but when we received the actual product I found it to be even more appealing in bulk. Exactly what we wanted. The wood was straight and true. Installation was smooth due to the quality of the wood. And the finished product was far greater than we even anticipated. Extreme thanks to their sales staff and a testiment to their quality. If you are worried about ordering a product online I hope this helps ease any reserves.
Kris W.
Cincinnati, OH
Mar 25, 2014
We are very impressed with our experience with Build Direct. The pricing was the best we found, the quality is exceptional andthe delivery time exceeded our expectations. We highly recommend BuildDirect.
Kay M.
Phoenix, AZ
Mar 24, 2014
I recommend BuildDirect to all of my friends and clients.
Lawrence B.
Naples, FL
Mar 22, 2014
The representative that I worked with on the orders was excellent.
Carol W.
Morristown, TN
Mar 14, 2014
I really appreciate the quick confident answers and helpful "can do" attitude of the customer service department. I am confident my subsequent orders will be handled with the same professionalism.
Jayme C.
Blackhawk, CO
Mar 12, 2014
Best prices and excellent service! I am glad I found BuildDirect on the internet because looking at flooring places and prices was making a new floor look like a dream for the future. We now have a new beautiful floor, at an excellent price.
Andrea R.
Bonita, CA
Mar 10, 2014
The wood floor seems like very great quality. We have not installed it yet but it is beautiful. The good thing about the delivery is that not a single thing appears to have been damaged.
Rachel S.
Saint Augustine, FL
Mar 09, 2014
Wonderful company to work with- would use again.
Rebecca R.
Stroudsburg, PA
Mar 09, 2014
Customer service was excellent. My order was incompete but when I called, the replacement arrived immediately after 1 week.
Elsie C.
Santa Clara, CA
Mar 08, 2014
I have already recommended BuildDirect to people and will continue to do so.
Ginger D.
Bel Aire, KS
Mar 08, 2014
A great product at an affordable price.
Khaliyl A.
Philadelphia, PA
Mar 05, 2014
Cannot beat the quality and value. We really did not know what to expect but we were very pleased with the product and the rooms are spectacular. We will certainly use your product for future projects.
Eva M.
Richmond, TX
Mar 05, 2014
Great service. I would certainly do business with BuildDirect again.
Matt R.
Waterdown, ON
Mar 03, 2014
Customer service representatives were extremely pleasant and easy to work with. Very responsive to questions & concerns. The wood flooring is beautiful, easy to install.
Keith L.
Catawba Island, OH
Mar 03, 2014
The price for quality was unbeatable.
Edward S.
San Antonio, TX
Mar 02, 2014
Phone help was very good. Very responsive.
Kevin N.
West Lafayette, IN
Mar 02, 2014
I will absolutely tell my friends about BuildDirect. I was very impressed. You all are doing a tremendous job. I had a potential $8k job that went down to $5k ordering through BuildDirect. I found a local installer and they were also impressed by the quality of material and cost. Just awesome.
Jesse G.
Virginia Beach, VA
Mar 01, 2014
BuildDirect has been a pleasure to work with. The website is excellent and the free samples make all the difference when you are trying to decide what to buy. I will definitely order more products in the future. Bathroom is my next project. I am 100% satisfied.
Cathy R.
Ada, MI
Feb 26, 2014
The sales representative was very helpful thoughout the proccess . I will definently use BuildDirect in the future.
Ron C.
Hubbard, OH
Feb 26, 2014
We are very satisfied with the quality of the products we received. With that said, your prices are very competitive.
Justin C.
Freeland, MI
Feb 24, 2014
I have referred you to 3 of our friends that are looking to purchase flooring and they cannot believe the prices and the styles you have and how quickly everything gets shipped. I am so happy that I found your website. I shopped around locally and everything was so expensive, to where I thought I would never get new floors. Then I found your site. Our sales representative was awesome with helping me, I had tons of questions for him. I love my new floors.
Marlee S.
Bluffton, SC
Feb 24, 2014
I already have recommended you to another family that is looking to re-do their floors.
Bob T.
Milford, CT
Feb 23, 2014
I will purchase products from you in the future.
Todd S.
Wadsworth, OH
Feb 22, 2014
Our sales representative was very helpful and professional. He made the purchase easy and continued to answer questions I had after the purchase. I love my new engineered hardwood floors by Vanier. Thanks for your wonderful service and product.
Jane M.
Fort Walton Beach, FL
Feb 19, 2014
Thank you for making this experience a pleasure.
Joyce D.
Oakland, CA
Feb 19, 2014
Quick response and very helpful personnel. Products look good too.
Henry N.
Largo, FL
Feb 18, 2014
From what I can tell, the product looks lovely. I can not wait to get it down. And the price was competitive. Our delivery driver was professional and pleasant.
Shelley H.
Marion, IL
Feb 18, 2014
I had water damage to to floor. We found suitable replacement online at BuildDirect.
Betty H.
Levittown, NY
Feb 17, 2014
I will only recommend BuildDirect.
Vera B.
Manhattan, NY
Feb 17, 2014
Fantastic product and excellent service. Already recommending BuildDirect to my friends. Thank you very much.
John C.
Delray Beach, FL
Feb 17, 2014
We loved the whole experience.
Vera B.
Manhattan, NY
Feb 16, 2014
Excellent product, no flaws. I used 69 boxes for the first phase and I would like to order 600 sq.ft more by the weekend.
Khajapeer K.
Orlando, FL
Feb 11, 2014
I just reordered more flooring for my house today. Check around but BuildDirect has the best price.
Bob C.
Apollo Beach, FL
Feb 06, 2014
I was pleasantly surprised by the excellent service we received from our salesperson. He replied to my emails and calls instantly. I have already recommended BuildDirect to a friend in Florida for his son's place upstate NY. I sent him a picture of our floors halfway done.
Louie C.
Hartsdale, NY
Feb 04, 2014
I was hesitant to buy flooring without seeing in person. However with the price points they offered I decided to take a chance. The service and quality of product are excellent. I will definitely buy from BuildDirect again and have already recommended to friends and colleagues.
Robert G.
Independence, KY
Feb 03, 2014
Your company was very competent and professional in their dealings with us.
Peter F.
Wilton, ME
Feb 02, 2014
Where I live it is not easy to find a variety of high quality flooring, but BuildDirect fills that need very nicely.
Steven Z.
Munich, ND
Feb 01, 2014
I have recommended you to several contractors and friends that I have worked with. It could not be easier to work with you. I could not believe how quickly I got samples. It really helped us with the decision making & not delaying our progress. I appreciate your high standards.
Kerrin S.
Payson, AZ
Jan 30, 2014
This was my second order of the same product. We chose Natural Hickory to match other wood products and finishes in out home. I had first ordered enough to do two rooms in my home in November 2013. The other rooms had just been re-carpeted a year ago with very high quality pad and carpet. We were so impressed with the look and quality of the product, in December, we re-ordered enough to replace three other areas of new carpet. Our home now has all hard surface flooring comprised of ceramic tile in the kitchen and baths and this beautiful hickory hardwood throughout the rest. Our home is so much easier to keep clean and less dirt, dust, and allergens. Could not be happier with BuildDirect and their products. Thank you.
Joel G.
Payson, AZ
Jan 29, 2014
great experience altogether!
Tanya K.
Carson, CA
Jan 28, 2014
My daughter is building a new home and I have recommended you. Very happy I found BuildDirect because I was matching flooring I had installed in my den about 5 years ago. I had not found a good match until I found BuildDirect.
Steve W.
Waynesboro, MS
Jan 28, 2014
Floor looks great will order BuildDirect again.
Kendall D.
Miami, FL
Jan 26, 2014
Easy website and good prices.
Eric B.
Picayune, MS
Jan 24, 2014
Material and colour looks good.
Carl E.
Lake Orion, MI
Jan 20, 2014
My remodel project is unfinished as of now, but everything as far as material and service has been great.Thanks for your help.
Calvin B.
Show Low, AZ
Jan 20, 2014
My experience with BuildDirect was excellent. The samples that were sent helped me a lot in my decision making. My sales rep was very helpful in every way and answered all my questions promptly. Really gave me the confidence to order online. The Jasper Harbors Collection - Handscraped Birch Engineered Wood Flooring Birch - Sunset 5" 12" Random Lengths look great on my floor. I have an old looking rich floor that is not too dark. The price cannot be match. My installer tried to beat the price but came back and said that BuildDirect is way cheaper to go.
Aimee O.
Yucaipa, CA
Jan 17, 2014
I have already recommended BuildDirect to my sister and a friend who is renovating. I love my floors. We had been looking for the perfect flooring for the past 9-10 months. This was by far the best deal on such a high quality wood. I ordered samples from BuildDirect as well as other retailers. This wood was perfect at about half the cost. My husband was hesitant because he believes you "get what you pay for" but once all the flooring was delivered and he began working with it, he was impressed too.
Cindy R.
Jesup, GA
Jan 12, 2014
We bought the Hickory floors after a lot of samples. Thank you BuildDirect for providing that service, and they arrived well packed and absolutely beautiful. Now we just have to wait and see if the wear as well as they look. We look forward to many years of enjoying our beautiful floors.
Cindy G.
Wautoma, WI
Jan 08, 2014
Already recommended BuildDirect to a neighbor for cork flooring. Installation was easy. The flooring has been installed for a week, no problems, it looks beautiful.
Linda G.
Garland, TX
Jan 08, 2014
Great products, people, and prices.
Andrew S.
Garland, TX
Jan 08, 2014
We order engineered hardwood flooring, so far we are very happy with how everything was handled.
Victoria W.
Phoenix, AZ
Jan 07, 2014
Outstanding experience.
Kenneth B.
Windermere, FL
Jan 06, 2014
I believe BuildDirect provides a good service. The only problems I had personally was the lengthy delay in receiving the order and the quality of the hardwood flooring was a little disappointing from an installation standpoint.
Kathie D.
Steens, MS
Jan 04, 2014
We've been so impressed with the service, product quality, pricing, follow through, and expedited delivery that we made a decision to make sure to check you out first before we look anywhere else. Not once have you failed us. Thank you!
Lyn B.
Carson, CA
Jan 03, 2014
Great products, prices including shipping less then I can buy local. Very good communications.
Karl B.
Big Bear, CA
Dec 31, 2013
Your web site and samples made it easy to select flooring. Well done!
Bob B.
Austin, TX
Dec 28, 2013
I have already recommended the company, as well as my sales rep for her great service. Honestly I order stuff online all the time and I work for a General contractor so I am constantly ordering materials including flooring. I never would have thought to continue to order from this company in the future until I dealt with my sales rep and now I really will continue to shop with your company each month.
David S.
Grayslake, IL
Dec 27, 2013
Your telephone sales person was courteous although uninformed as to the actual product specifications.
Terry P.
El Monte, CA
Dec 27, 2013
Even the delivery man looked at my product and said it was so much better than what he recently purchased at Home Depot. I would have like a sample of one of the moldings, any color, just wanted to see if I could make product work on my application.
Darla L.
Bayfield, CO
Dec 24, 2013
The flooring is excellent, looks great and no issues installing it, I could have used more glue than recommended but otherwise great experience
Cathy H.
Levittown, PA
Dec 24, 2013
My to sales reps were great! I would like to tell you that both these men are excellent and the transition a breeze. Usually when I get a new salesperson it's a pain until they learn your account.
Linda S.
Clarksville, TN
Dec 22, 2013
I did not recieve the 50% discount when recomending a friend. That was a huge disapointment.
Amber M.
Beaumont, TX
Dec 19, 2013
Great company and great product. Thank you!!
Sheena S.
Riverside, CA
Dec 18, 2013
Overall, a great experience from order to delivery.
John K.
San Antonio, TX
Dec 18, 2013
Finding out that more material needed to be ordered was the only downside to purchasing from your company. Having to pay the same flat fee for shipping less than 1/3 the original amount was tough.
Tory W.
Phoenix, AZ
Dec 17, 2013
Price and quality were absolutely fantastic.
Karl M.
Indianapolis, IN
Dec 15, 2013
BuildDirect was patient with the many samples we went through before finding a good match. Thank you it was appreciated.
Greg H.
Fort St John, BC
Dec 15, 2013
I was extremly apprehensive when I saw "made in china" all over the boxes with the flooring. The boxes and packing materials seemed cheap. But, to my surprise, my wood flooring installers were shocked at the quality of the wood and how much I paid for them. So, overall, I was pleased as far as that goes. We will be purchasing more wood flooring shortly to finish the rest of our home. Thanks!
Robbie W.
Cooper City, FL
Dec 14, 2013
Such a great experience! Our rep was patient, knowledgable and professional.
Sarah B.
Nashville, TN
Dec 14, 2013
I loved dealing with your company. You made everything so easy, I wish I knew of you years ago. I will use this company again for sure and let all my friends know how great it is.
Pyramid C.
Macomb, MI
Dec 14, 2013
Top notch company with excellent quality flooring at a very reasonable price, with great service and delivery time. Build Direct is excellent in every way.
Joe S.
Addison, MI
Dec 14, 2013
Our floors are beautiful. We wish we had not waited so long to upgrade from carpet.
Lisa S.
Darnestown, MD
Dec 12, 2013
I have already recommended you to several people. Loved working with Build Direct! I ordered tons of samples - all of which arrived promptly. The customer service team followed up with me but did not harass me to make a sale. Once I decided, ordering was easy and seamless. We had the option to pick up our wood from the local warehouse which we did. The warehouse experience was not great - but I do not blame BuildDirect - they do not run the warehouse. I have not laid the floors yet but they are well packaged and look great! Will be ordering tile for the kitchen and baths soon.
Gayla S.
Garland, TX
Dec 11, 2013
There were other sales on at the time I was looking but the flooring I picked out I did not think anyone could have matched your price.
Karen Y.
North Vancouver, BC
Dec 11, 2013
Honestly I would have never expected the incredible service that your company has provided, and now I will compare every other Internet purchase to the experience that I had with your company!
Lydia M.
Miami, FL
Dec 11, 2013
Your customer service rep was excellent in every way. My experience was excellent in every way. Thank you very much for going far beyond what I have come to expect these days!
Richland, MS
Dec 10, 2013
Solely based upon color clarity compared to sample. Was not anywhere near close. Customer service helped me get a partial refund so I was happy with that.
Heidi S.
Great Bend, KS
Dec 10, 2013
First delivery for downstairs delivered by FedEx with no damage to the floor. Upstairs delivery by smaller local delivery company 6 out of 12 boxes damage by forklift wheels.
Glen L.
Richmond, BC
Dec 10, 2013
Great value. Love it. The wood was sold as 25 sq/ft per box. When the boxes came they were marked 24.14 sq ft per box. I received some push back from the sales rep, argueing with me about the sq ft per box, but eventually got a refund. This short box count caused us to run out of materials and we had to order more and pay additional $189 in shipping.
Jessica C.
San Pedro, CA
Dec 10, 2013
Have already sent a friend to look at your product. Saved half the cost with BuildDirect product compared to their choice and installation costs. Thank you.
Terri J.
Mount Holly, NC
Dec 10, 2013
My clients would order for sure from you, very easy and the prices are great! My sales rep was the best.
Victoria G.
Granada Hills, CA
Dec 10, 2013
My sales rep was very professional and helpful during my experience. In the end though, I was refunded the shipping charge as compensation for my troubles, which I reiterate, were caused by wrong package quantity info on the website which, in turn, led me to order fewer cartons. I reported this package shortage within a few days of receiving the order but only to find that the item was out of stock at the vendor. BuildDirect tried very hard to find some inventory somewhere to complete my order but to no avail. Yet, 2 months later I managed to locate some in MN. But as I stated before, I am now stuck with 9 boxes of flooring.
Frank A.
Canton, GA
Dec 10, 2013
Great Customer service and great to have a Sales Expert assigned to help you with your purchase.
Gerard B.
Tampa, FL
Dec 10, 2013
We did not receive the first product we ordered. Within 1-hour of talking with a sales associate and placing the order for a clearance product,we received an Email stating that someone had just purchased the last of the material ahead of us. This seemed like a fabricated excuse. With today's software technology, there should be an immediate, real time inventory reconciliation that would not allow an order to be placed for more product than was available(seems easy to us). In addition, this order was placed on-line immediately after talking with a sales rep who should have been aware of the inventory status. We were really disappointed and the salesperson's immediate attempt to find us a comparable product for a similar price. We will be wary about selecting a clearance or sale flooring in the future and will alert our friends about this. Otherwise, the product appears to be good quality for the money spent, and a better value than traditional retail stores which is why we took the chance by purchasing through an online supplier in the first place.
Christine B.
Ann Arbor, MI
Dec 10, 2013
This is the second time I have ordered from BuildDirect and have been totally satisfied both times. Customer service was helpful, knowledgable, and courteous when I had questions. Delivery was quick and on time. Prices were better than many other places that I researched.
Gregg S.
Olathe, KS
Dec 10, 2013
The customer service has been pretty awesome. Several months after installing our floor, I am still getting assistance to help us color match our stairway treads with the engineered wood we installed on the floors.
Cameron L.
Clayton, CA
Dec 09, 2013
We were disappointed in the length of the Brazilian Cherry wood we received. The longest pieces in 43 boxes were only three feet long. We liked the color and quality of the floor material but feel that somewhere in the description the length should have been revealed. We have installed several other wood floors and never had such short pieces before.
Carole S.
Fairfield, CA
Dec 09, 2013
Great service, great sales, was not impressed with the quality of the product. Good sales team.
Jason M.
Garland, TX
Dec 09, 2013
We were very impressed by the selection and prices. Wish the quality was better.
Sarah A.
Collegeville, PA
Dec 09, 2013
The engineered hardwood would have done better glued down on concrete rather than floated. When I received the sample, I tried to scratch it with a key to see how easily it scratched, and there wasn't a mark on it. However, when I vacuumed up the dust using my electric broom, which has a brush on it and no beaters, it scratched the floor. I was surprised at how easily it scratched.
Marianne W.
Middletown, NJ
Dec 07, 2013
My representative did an excellent job. He was very patient, answered all my questions and was very knowledgable. I am looking forward to doing more business with your company.
Douglas B.
Ormond Beach, FL
Dec 07, 2013
My sales rep was very patient, courteous, and pleasant to deal with. He has always been on top of the issues on my purchase the whole time.
Lydia R.
La Habra, CA
Dec 06, 2013
It took two times for the delivery to take place. First time they just wanted to leave it in the road while it was raining, I told the driver that it was suppose to go in the garage, he would not do it, told him to take it back. Second time it was put in the garage, it took 5 minutes.
Charles Van Der W.
Hendersonville, NC
Dec 06, 2013
I will definitely refer people.
Boomie D.
Annapolis Junction, MD
Dec 06, 2013
A comparable product I was considering was from a well-known manufacturer (Anderson) and was basically very similar in looks and quality but was over $3.50 MORE per square foot! That is over double the price I paid! With DirectBuild I got a quality product at less than half the price I would have paid.
Patricia S.
Carson, CA
Dec 03, 2013
I tell everyone I know who's doing a project about your company. With your free sample policy, it really takes the fear out of buying materials online. I go to BuildDirect exclusively. My bathroom looks amazing, and everyone loves the tile. I imagine my hardwood floors will ellicit the same responses. Your company continues to impress me. The free samples are great, the customer service is some of the best in any industry, and the prices and quality can't be beat!
Jeff A.
Bellevue, KY
Dec 02, 2013
The trucking company you used to get the material to my doorstep called and said they would have it here Thursday afternoon. Accordingly I scheduled a crew to install Friday AM. The trucking company called Thursday afternoon and said they wouldn't be able to deliver as scheduled. They didn't get the material delivered until Friday around noon. I ended up sending my crew home Friday AM. That delayed my installation.
Charles C.
Wimberley, TX
Dec 02, 2013
I have already told a bunch of my friends about your website.Very impressed with the customer service and follow through of the staff. I will definitely buy from you again. I have added you to my favorites list on my computer!
Linda H.
Largo, FL
Dec 02, 2013
I will definitely recommend this flooring and company to family and friends. The finished product is absolutely gorgeous! My granddaughter loves to lie on the floor and move her arms and legs like she's making "snow angels". She says that it feels so good!
The pattern was exactly as shown in the pictures of previous installations on your web site. I sent pictures to my sales rep and they clearly show the beauty of the product. We followed the directions exactly as specified, using the recommended tools and avoided any unexpected errors. We started straight with a chalk line as guide, and ended straight on the other side of the room, due to the quality of the product and following your directions.
Walter L.
Coaling, AL
Nov 24, 2013
We had a few issues with the shipping. I will simply list them. 1. When ordering wood I was told it would be unloaded into my clients garage. After placing order I received an email saying we have to have our own people to unload the product 2. Shipping was to arrive on Tuesday or Wednesday. On Thursday I called BuildDirect to find out about shipment. I was called by BuildDirect and told the courrier said they were unable to reach me on the same number BuildDirect was reaching me on. 3. I was finally called by courrier on Thursday afternoon. They told me I would get a 30 minute notice prior to delivery. I received a phone call from driver who said, "Come outside. I have a delivery." I am an Interior Designer and this was being delivered to a clients house. I live 15 minutes from them. So the home owner started helping unload. I drove over to the house immediately. When the truck was about half way unloaded I got a call from the courrier that the driver would be there in about 15 minutes. The driver did a fine job offloading the materials. Communication from the courrier and the driver were poor. I strongly suggest a different courrier.
Carolyn E.
Santa Clarita, CA
Nov 23, 2013
The salesman I worked with was awesome at helping and providing information on the order. I have another order to place and I will work through him on the next purchase.
Neil B.
Canadian, TX
Nov 22, 2013
I wouldn't hesitate to recommend, sometimes ordering online can be a scary, especially something as important as the flooring for your beautiful home. But I highly recommend this company. So happy with the product, it looks beautiful on the floor.
Robert O.
Salt Lake City, UT
Nov 18, 2013
My experience with BuildDirect was absolutely remarkable! From the order process, to shipping, to customer service, I couldn't have asked for better service. Your company is excellent in every way! I really loved being able to call the 800 number and speak to a real person who was courteous, knowledgeable and able to get me to the appropriate party to answer my questions. Follow-up was timely, the order process was efficient and your product was excellent and fairly priced. I will recommend you to everyone I know! Thank you so much for a wonderful experience!
Jenny K.
Newnan, GA
Nov 18, 2013
Very knowledgeable staff.
Paul G.
Carolina Forest, SC
Nov 18, 2013
Shopping with BuildDirect was easy. The salesman was very accomodating when I asked for additional samples of the same floor. The samples were true to the flooring that I received. My new floor is now installed and looks lovely. It is a high quality floor at half the price I would have paid locally.
Susan C.
Bohemia, NY
Nov 17, 2013
I had an exceptional experience with BuildDirect and I would definitely purchase again! Thank you!
Melanie B.
Spring, TX
Nov 15, 2013
Always skeptical about internet purchases if this magnitude, however this company, from samples to delivery of product far exceeded my expectations. Highly recommend!
Edna M.
Chesapeake, VA
Nov 15, 2013
I will come back if we have another project.
Richard H.
Garland, TX
Nov 15, 2013
Follow up was great, and anytime I had questions, they were quick to respond. I was very satisfied with the friendly service!
Elliot P.
Spencer, WV
Nov 13, 2013
Overall, we had a great experience ordering through BuildDirect. We do a lot of DIY projects. We will definitely be ordering through you again.
Stacy P.
Mount Airy, MD
Nov 13, 2013
Never bought such a purchase on the internet before. Would do again. Very pleased. Thank you! Love the floors, and our sales rep was wonderful. Thank you for all the help!
Oliver L.
Lake Park, FL
Nov 11, 2013
Great product at great prices. Our sales rep was great to deal with, and made the transaction easy. It was a pleasure to do business.
Bob G.
Newhall, CA
Nov 10, 2013
My sales rep was pleasant, friendly, very professional and really went the extra yards to get our order. It is because of him that we were motivated to place our entire 12,000 square foot order for flooring. Now that we are looking into a stone floor and outdoor pavers. Five stars! Love your concept, free samples and sales representatives.
Kelly Cornell M.
Jackson Hole, WY
Nov 10, 2013
I am very pleased with my flooring. I still have to install it but am pleased with the quality of it upon inspection
Mark H.
Anderson, CA
Nov 10, 2013
Having a guarantied shipping date was very important to us. Our expectations were exceeded by your prompt and timely service.
Stefan F.
Jackson, WY
Nov 05, 2013
My sales reps were all wonderful. Thanks again to all of them.
Patricia B.
Lafayette, IN
Nov 05, 2013
The process was very smooth. The shipping company I picked up from was very good also.
Jack D.
Indianapolis, IN
Nov 03, 2013
Your company offers very nice quality products, and your customer service was great.
Melinda R.
West Chester, PA
Oct 30, 2013
I love that you can get free samples, this is how I was able to find the flooring that I love and I purchased over 2000 sq ft! Being able to see the sample definitely persuaded us to buy BuildDirect. Also, I'm somewhat confused about the samples that say call us. I don't know if they cost money or if it is just special inventory. Either way, I'll definitely look to BD in the future for my materials!!
Loretta M.
Johnston, RI
Oct 30, 2013
I've already recommended them to a couple of friends.
Brian G.
Bedford Park, IL
Oct 28, 2013
very convienent
Michael S.
Astoria, NY
Oct 26, 2013
I have used your product once before on my own house and was satisfied with the product. Now I am using the product on a condo I built to sell or possibly rent. I am hoping I am as satisfied as I was the first time.
Jack D.
Sheboygan, WI
Oct 26, 2013
I wish there were mouldings that were a perfect match. I got the coordinating mouldings and while I would say that they coordinated okay, I much would have preferred a moulding with the same look as the floor.
Gloria R.
Milpitas, CA
Oct 24, 2013
I have already told two friends in the neighborhood. Really, all I can say is my wife and I are thankful we went with you guys.
Ron C.
Wilmington, NC
Oct 24, 2013
I already mentioned my BuildDirect experience to a few people as well as my contractor,whom again, was very impressed with his experience. I definitely have nothing negative to say about BuildDirect,and I think I covered my positive thoughts in the above comments.Again, I'll mention my positive experience with my sales representative.
Peter M.
Cranbury, NJ
Oct 23, 2013
As a builder of log cabins in the Smoky Mountains of North Carolina I am very happy to say that I have found my new source for quality flooring at wholesale prices. Thank you for everything.
Kevin V.
Bryson City, NC
Oct 23, 2013
Our shopping experience on both occasions has been superb and without fault. A top notch company to deal with. We have thoroughly enjoyed our shopping experience with BuildDirect. The customer service representative was a pleasure to deal with and is truly a great asset for your company.
Chris M.
Gander, NL
Oct 23, 2013
The positive is, I have nothing negative about the experience. I just wish I had more flooring to buy.
Cheryl M.
Calgary, AB
Oct 22, 2013
They have always answered any questions we had very quickly! Thank you so much for responding to our many requests for samples and helping us complete the process. We can't wait to put this in our new log home!
Starlla L.
New Market, AL
Oct 21, 2013
The customer service was spot on. My sales representatives really helped us out and were amazing.
Brian K.
San Jose, CA
Oct 18, 2013
I was nervous buying flooring over the internet but everything was great. Thank you the house looks awesome.
Paul B.
Durango, CO
Oct 16, 2013
The product is much better quality than lumber liquidator and the price was comparable. Aside from the dissappointment with the chip, I think it looks Beautiful.
Beth L.
Stratford, CT
Oct 16, 2013
Hats off to BuildDirect for exemplary customer service, top notch product and overall home improvement experience. The sales representatives exceeded my expectations in every aspect from finding flooring of the same dye run to researching and answering my every question on installation. Very happy to recommend BuildDirect to others.
Trevor L.
Radnor, PA
Oct 16, 2013
BuildDirect did a great job! Wood floors where received ahead of schedule.
Robert S.
Bend, OR
Oct 12, 2013
What a wonderful experience this was. I will be ordering more very shortly. The customer service was the best and so is the product! Thank you!
Deborah B.
Soquel, CA
Oct 10, 2013
Great quality at affordable prices.
Luz L.
Encino, CA
Oct 10, 2013
I'm am very pleased with the product and service. We had very few broken pieces in our order. The price was very reasonable. Also, details on the web page about the product was helpful in deciding if this product was right for our needs. I have already recommended this company to someone else.
Chris C.
Alexander, AR
Oct 10, 2013
I liked the free samples and the customer service. I would not order from Builddirect unless I carefully reviewed the product description.
David C.
Denver, CO
Oct 09, 2013
Without any reservations! From beginning to end BuildDirect worked with me without reservation and tried to the best of their ability to meet my requests and financial concerns which were time consuming and lengthy. In the end the flooring was ordered and delivered faster than I expected. I would recommend Buildirect without reservation to anyone.
Raymond H.
El Monte, CA
Oct 09, 2013
Very pleased with the product.
John M.
Tifton, GA
Oct 09, 2013
We will continue to recommend and have already recommended BuildDirect to our neighbors and friends. We bought wood laminate Hickory Antique flooring and it looks great! Great prices and great product. If you do not know how to lay a floor hire someone to do it.
George S.
Myrtle Beach, SC
Oct 07, 2013
Good flooring at reasonable prices. Much bigger selection than at the big box stores and cheaper also. I would definitely order from BuildDirect again - very positive experience.
Suzanne R.
Atlanta, GA
Oct 02, 2013
Everyone person I worked with at BuildDirect was very helpful. My experience was great and I will definitely recommend them as well as use them again when we lay new floors in the main level of our home.
Jaime B.
Parker, CO
Sep 30, 2013
Super product, quick delivery and excellent staff. What more can I say. Thanks BuildDirect.
Trevor L.
Radnor, PA
Sep 30, 2013
The sales representative was very knowlegable and handled my order well with courtesy and professionalism.
Pat W.
Vail, AZ
Sep 29, 2013
My sales representative has been excellent, patient, and very quick with his responses on each occasion I have worked with them.
Shayna F.
Upton, MA
Sep 24, 2013
Excellent service and pricing. I am placing second order today.
Lakeya S.
Clinton, MD
Sep 23, 2013
The sales representative handled my order and was exceptional! they were very professional and got my order to me very fast! The floor was installed a day after I received the flooring and looks great!
Mary C.
Charleston, SC
Sep 21, 2013
Everything is better than the competition: free samples are very helpful; customer service is great; ordering is easy; prices are extremely good and shipping was easy.
Edith B.
West Jefferson, NC
Sep 16, 2013
The product is as good as it is advertized and the free samples are very helpful.
Rassoul A.
Melville, NY
Sep 12, 2013
Love my flooring. It added the WOW factor to my home.
Marie B.
Amsterdam, NY
Sep 06, 2013
Our sales rep was great! She spent a lot of time with us; at one point the wood we wanted was not in stock, but she found it! She was very patient. Our wood is gorgeous! We can't believe what a great value it is. Love it.
Suzanne V.
Reno, NV
Sep 01, 2013
I love the floor! I am still working on it, but people who have seen it, love it too. I'm so glad I ordered from BuildDirect!
Monroe, GA
Aug 28, 2013
Very pleased
Marcus S.
Santa Barbara, CA
Jul 23, 2013
Very helpful, polite, friendly, and knowledgable. So far, it has been great. The installers said it was the best flooring they had put in, and one of the guys is taking one of my boards to show his mother and thinks she should order the same product for her house! Received most of it in a timely manner as indicated over the phone.
Denise B.
Laurence, KS
Jul 21, 2013
The quality of wood was good. It looked gorgeous in my home. The service was very good.
Ishrat M.
Grand Prairie, TX
Jul 18, 2013
I just finished installing the wood flooring, and I couldn't be happier. They're beautiful.
Matthew M.
Lake Ronkonkoma, NY
Jul 18, 2013
We ordered the engineered Texas brown birch flooring and couldn't be more pleased. It really exceeded our expectations. We ordered the flooring for nearly every room and have only completed a small area but it looks absolutely beautiful. We are completely satisfied.
Catharine K.
Kingwood, TX
Jul 17, 2013
From the time I called and asked for floor samples to delivery of the floor dealing with your customer service, it could not have been any better. Took the time to answer any questions and made the whole transaction a pleasure. Product was packaged as good as anyone could expect. 84 boxes of flooring each piece of flooring wrapped in every box. Could not have been more satisfied if I packed the order myself. Shipping was fine. The trucking outfit was easy to arrange a delivery time. Product was here when they said and the driver was right there helping to unload both pallets with us. Your agents are all very customer oriented. They seem to put the customer first and foremost to make the whole purchase process as easy as possible. As they say, a company is only as good as the people that work there. You are a great company and really great people working there. All I can say is that anyone wanting to start a business and really succeed should copy the way your company does business. To the agents I dealt with - thanks again for everything
Peter S.
Chidester, AR
Jul 14, 2013
I was very happy with the thorough responses I received. Never had to wait for than 24 hours for a response. Love the products so far! Shipping was on time and the crew who shipped and load my product was top notch when it came to being professionals. I took some pictures of the installed products. Please let me know if you like a copy. I think the stones, wood floor, and marble tiles turned out really well especially for my fireplace. The Jasper Maple Chocolate wood floor is superb quality and the finish look is amazing. It complimented the stones we purchased very well. We used the extra marble tiles for our mantel which is one of our feature piece in our newly remodeled home.
Simon T.
San Diego, CA
Jul 11, 2013
Excellent!!!! Asked questions on line and they were instantly answered. Could not ask for better service!!!! Our floors actually arrived a day early!!!
Beth R.
Ashland, KY
Jul 11, 2013
Excellent, friendly, and helpful service. We didn't know what to expect. But we got short and long boards, my floor looks GREAT.
Kristen G.
Baileys Crossroads, VA
Jul 10, 2013
So far it looks great and the installer has commented on how nice the product it!
Nicole S.
Calgary, AB
Jul 10, 2013
We love the product and the customer service was amazing!
Bonita O.
Accident, MD
Jul 09, 2013
Great product at a great price. We LOVE our new wood floors. Thanks BuildDirect!
Patty O.
Rockwall, TX
Jul 08, 2013
All of my concerns were addressed. Being able to deal with a reputable company over the internet and have your expectations exceeded is refreshing! I'm in the process of installing the product. Very high quality with low defect rate. Shipping was prompt and I was kept in the loop. Product arrived ahead of schedule.
Eric D.
Pittsburgh, PA
Jul 08, 2013
Thanks so much for the helpfulness, product knowledge, and general great attitude of your customer service rep. He made my experience from beginning to end a terrific one.
Chellie P.
Palos Verdes Estates, CA
Jul 06, 2013
Sales was very helpful. The flooring product quality is excellent. Shipping was very quick and easy. Will be purchasing more BuildDirect products in the future.
James J.
Huntsville, AL
Jul 05, 2013
Great Service! Beautiful wood floor! Highly Recommend BuildDirect !
Kenny B.
Garland, TX
Jul 04, 2013
Excellent and helpful service. I dealt with sales and logistics departments, and everyone was very professional. The product quality was why I ordered from you. The 3mm top layer was what I was looking for. The end product is absolutely beautiful!
John C.
Salisbury Center, NY
Jul 02, 2013
I spoke with my correspondance many times during my search for engineered flooring. He is extreemely professional and curteous, and went above and beyond to get me the floor samples I needed to make a decision. He always responded promptly to questions and even called to confirm and follow up. The best customer service I think I've ever received from a web order company.
Samantha C.
Huntsville, AL
Jul 01, 2013
What a beautiful floor. We have laid lots of flooring over the years building our own houses and we were very pleased with the service and the product.
Jacqueline W.
Brampton, ON
Jul 01, 2013
The sales rep did a great job assisting us with our purchase. He was very helpful and answered all our questions promptly. We are very pleased with the service and the product.
Todd H.
Vicksburg, MS
Jun 27, 2013
The sales rep I spoke to was extremely knowledgeable and went out of her way to get my order shipped to me quicker. I have been very pleased and satisfied with the product and especially the service I have received. I will definitely be ordering from you again.
Kris S.
Twinsburg, OH
Jun 26, 2013
Great product, easy install.
Phillip D.
Birmingham, AL
Jun 26, 2013
Very responsive and helpful. Shipping service was very good. It took longer than what I thought it should, but I don't know if that was the shipping service or the picking/packing at the warehouse. Great transaction from start to finish. Samples were sent promptly for free as well as additional samples that my sales person found for me even without asking that were similar to what I had already chosen. All in all, a great buying experience. Thank you!!
Jeff W.
Gilbert, AZ
Jun 26, 2013
Prompt in answering queries, helpful. Looks great, but not yet installed so hard to analyze yet. Glad we shopped at BuildDirect. We saved quite a bit of money that we can use towards renovations
Connie G.
Brampton, ON
Jun 26, 2013
The people I had contact with were very helpful and knew everything about your products. Excellent quality... the floors look great & I will recommend your company and products to my friends. Shipping was fast...no damage...the R&L driver was great. He rolled the pallet into my garage. I will recommend you company to all my friends The whole experience was excellent. Initially, I was a little apprehensive about ordering flooring on line and particularly concerned about potential shipping damage. The order process was easy, service was great, and the delivery was on time and my worries were totally unfounded.
William P.
Scottsdale, AZ
Jun 26, 2013
Shipping company was the best I have ever dealt with. Courteous, on time and very helpful. Samples and actual flooring exact. Delivered on time and packaged to minimize any damage.
Ron W.
Tazewell, TN
Jun 26, 2013
Your reps are very friendly and informative; excellent service! Very impressed with durability and overall look. We have received so many comments on how natural our floors look. Order received in excellent condition and sooner than expected. We have already spread the word and will continue to do so. We are very impressed with BuildDirect. Once again, your service is excellent, and your reps had the answers for all our questions/concerns. Also, your website is very user friendly and informative. Our projects of siding and flooring are simply beautiful, thank you!
Gilda H.
Deville, LA
Jun 26, 2013
The products seems to be a nice quality. We just laid it down a week ago, so time will tell.
Lisa S.
Brighton, MI
Jun 26, 2013
My installer and I agree that the product is high quality and it looks great. Thanks for the help on my remodel.
Garry B.
Loomis, CA
Jun 21, 2013
Always very helpful customer service. I was able to return some accessory pieces without any issues Have and will recommend your products.
Rebecca G.
Poway, CA
Jun 21, 2013
I was very nervous making such a large purchase online but the communication was so great that I went and ordered. Could not be happier and my contractor said that it's the best flooring his worked with.
Susan M.
Peabody, MA
Jun 19, 2013
My sales rep was very helpful in setting up this order. Response was quick; he was very knowledgeable about the nature of the order and the material. Notifications were prompt and the material delivered right on schedule. I'm an architect. This material is for a three story addition to my home, which was designed and constructed by myself, so the ability to locate, order, and obtain materials in an efficient manner was very important. Your service was excellent.
Bruce B.
Arlington, VA
Jun 18, 2013
Customer service is sometimes hard to get!! Especially great service!! But not at BuildDirect - your team is on top of it. 2 thumbs up!!!
Duane W.
Superior, WI
Jun 16, 2013
Thanks BuildDirect. I couldn't have expected better service and product.
Oscar L.
Canton, MA
Jun 14, 2013
Nice product for less.
Sheila C.
Ramsey, IL
Jun 12, 2013
I am a repeat customer. I had a few challenges with my very first order with BuildDirect and I was really frustrated. A manager stepped in and resolved it for me in a manner that made me come back and order more from you guys! Moving forward, I will always look on your website before shopping anywhere else. You are awesome!!
Saleemuddin K.
Falls Church, VA
Jun 11, 2013
Just finished installing. Looks great. Easy to work with, priced well.
John L.
Minot, ND
Jun 09, 2013
We are very happy with the floorings appearance and your representative I delt with over the phone was great to deal with.
Dan C.
Brampton, ON
Jun 08, 2013
Ordering was easy. Customer service was great.
Linda L.
New Berlin, WI
Jun 05, 2013
Not only is this floor a higher quality than the typical engineered floor, but it is stunning. Looks like real wood. My builder has been sending clients over to take a look. Even my installer was impressed, and he is old school hardwood (kept trying to talk us out of going with engineered). Love, love, love my floors!
Suzanne R.
Draper, UT
Jun 05, 2013
Im very satisfied with your service and the materials so far, but haven't mounted the floor yet. Color was nice as I hoped for.
Viktor S.
Linden, NJ
Jun 02, 2013
We needed an engineered hardwood flooring for two bedrooms in a rental home we remodeled. We chose the Jasper Smooth Kodiak Brown Oak 5". Installation went smoothly - it looks good and hopefully will withstand the wear and tear that tenants dish out. The flooring was well packaged and arrived really quickly!
Monica W.
Hilshire Village, TX
May 31, 2013
Robin J.
Fairmont, WV
May 30, 2013
Communication from the customer service team was prompt, courteous and very helpful. An excellent value for a surprisingly good quality product. The product looks great installed, and was easy to work with. I have now used BuildDirect on 3 different flooring projects (2 for engineered hardwood and 1 for travertine tile), and the combination of product quality, value and excellent service make BuildDirect an easy choice. On this particular job I saved about 38% compared to local suppliers, and was able to use a better quality flooring product than comparable local suppliers could offer given my budget for the project.
William K.
Panther Creek, TX
May 30, 2013
Great customer service! Great product.
Andrey G.
Cape Coral, FL
May 29, 2013
Outstanding assistance. Questions answered fully; person even anticipated questions and asked me questions
Mark R.
Voorheesville, NY
May 28, 2013
I was very happy with the service I received. Very helpful. VERY happy with my new floor!!! Order was delivered on day requested and on time as well - nice driver. Your company was the only one I found who carried black wood - could not find it in Chicago. Being able to get samples was great - especially since they arrived very quickly and free of charge and no shipping.
Hannelore F.
Chicago, IL
May 26, 2013
Excellent service, quality and value!
Thomas N.
Encinitas, CA
May 25, 2013
Loved the customer service. You just don't get service like that anymore and I was also very impressed with the shipping time and quality of material. The samples they shipped were equal to the product that was shipped.
Kristi S.
Clovis, CA
May 24, 2013
BuildDirect restores consumers faith in buying over the Internet. BuildDirect has confidence over their products, that's why they send you free samples w/ free shipping!! It may seem a little odd and untraditional to buy major home improvement products online, but BuildDirect gets it right. You won't be disappointed in the end.
Dennis W.
Northridge, CA
May 15, 2013
Very impressed with everything. Customer service was delightful and extremely helpful on the phone. Samples arrived by FedEx very next day. I placed the order, and it was delivered as promised. In addition to me liking it, my installers/contractor loves the quality - they can't believe how thick the floor is and how easy it was to install, they couldn't stop telling me how beautiful it is. Floor looks beautiful - I'll send pictures soon.
Phyllis L.
Lavallette, NJ
May 12, 2013
I think your pricing for the quality provided gives great consumer choice when it comes to flooring. To buy this flooring locally would double the price.
Don S.
Lethbridge, AB
May 11, 2013
We experienced excellent cust service from the time we ordered samples to our delivery of our products. Our BuildDirect representative was very helpful during the order process as well. I have already recommended your website to others.
Maureen N.
Indianapolis, IN
May 10, 2013
Customer rep was able to place our combined order with no issues. Flooring looks fantastic in the new home. Shipper was able to deliver two days prior to expected delivery date.
Jason T.
Zionsville, IN
May 10, 2013
Great customer service. This is the second time we have ordered from you. Very satisfied!
Walter M.
Orchard Park, NY
May 09, 2013
All of my contacts to you and from you have been very positive. Your rep is very receptive to all my needs. I was a bit flaky at first, just picking out what we really wanted and your rep was very tolerant and assisted us regarding amounts needed and didn't try to sell us what we didn't need.
Steve C.
Murrells Inlet, SC
May 08, 2013
Overall experience very good. Quick turn around time from order to receiving product. Customer service very good. Pricing is a strong value.
Ron M.
Roseville, CA
May 08, 2013
My experience was so beyond perfect that I've recommended your company to everyone that I know. I have beautiful new floors for half the price that my contractor was able to bid on for equal material from his normal floor dealer. By saving money on the material, I was able to spend more on a master installer. A win-win for everyone. Thank you!
Sue T.
Tujunga, CA
May 07, 2013
Samples came in a timely manner. Product appears to be good quality, especially for the price. No problem with flaws during install.
Lars O.
Lake Forest, CA
May 04, 2013
I did not order enough hardwood and noticed there is a minimum order amount. I called customer service and I was able to order 6 boxes and they were great in handling this for me. Excellent customer service!
Kevin G.
Haymarket, VA
May 04, 2013
We ablsolutely love our new floor. Install went very well. I have already told several people about your website. We are very happy with the quick service and quality of the product.
Janet S.
Sebree, KY
May 03, 2013
Very friendly and informative on additional supplies for my wood floors So far so good. I have not had any issues with quality. My flooring arrived before the estimated delivery date. Great products and service. I have recommended them to several people already. Great products, great prices!!!!
Erica H.
Sapulpa, OK
May 03, 2013
Couldn't be happier with this purchase. Look for more of my business in the future!
Frank G.
Chickasaw, AL
May 03, 2013
Impressed from beginning to end! Loved the samples!!! VERY impressed with the price & quality of product. Literally placing my next order right now!
Cordelle T.
Spruce Grove, AB
May 01, 2013
Your sales team is awesome. I intend to add you to my #1 list of go to suppliers for internet products. Everything has been great. Thanks.
Tony H.
Jacksonville, FL
May 01, 2013
Customer service was a major factor in my decision to purchase my flooring from BuildDirect. I personally detest excessive sales hype. This was not the case here. The sales person was friendly, considerate, and knowledgable of their products. Most important, he was patient. Unlike several other companies that were so busy selling me on the product but never listening to my needs. BuildDirect also sent me a number of samples to help me decide and all at no cost. They even contacted me to follow up and did so without the sale pressure. They seem to have learned that the customer sells himself if they are provide with good information on a quality product. Hats off to BuildDirect. Here is where the rubber meets the road. The quality of the produce was exceptional. I will buy again from this company and strongly recommend them to my friends. Shipping was timely and efficient as promised. Thanks again for your help and the quality of your product.
George M.
Venice, CA
Apr 30, 2013
I received a follow up email asking if I needed anymore supplies or help. My floors are beautiful, they were also very easy to install! Amazing service, the driver put my 2 pallets of flooring right in my garage. These prices are the best I have come across and I am very happy with the quality! Thanks for offering high quality low cost products!
Jan R.
Gilbert, AZ
Apr 30, 2013
I still can't believe what great flooring I have for such a low price. Everyone thinks it cost more then it did, thanks BuildDirect!! Samples were received overnight and final order was shipped very quickly, had it installed within a week of ordering it! I shopped around all the if name places locally looking for a good product at a reasonable price and no one was able to compare to BuildDirect prices for quality flooring. I am very happy with my purchase, the sample I received was true to finished project and I have already recommended BuildDirect to several people.
Megan M.
New Braunfels, TX
Apr 30, 2013
Provided sample, answered my questions, very helpful. Everyone at BuildDirect has been great to work with
Martin H.
Manchester, MD
Apr 29, 2013
I couldn't be happier. This is the first time I have used your products and services and everything went just as you promised. Very professional! I have already recommended you to a friend.
John F.
Gassoway, LA
Apr 28, 2013
We love the floor so far. Our sales rep.'s service and response was excellent all through the process. We ordered the flooring in September, 2012, but per our request, it was not delivered until mid April, 2013. We appreciated so much your willingness to store the flooring for 4-5 months until we were ready for it.
Jan L.
Johnson City, TN
Apr 27, 2013
Kuba was very responsive, courteous and informative......Thanks! I installed 16oo sq. ft. of your product, enginered wood flooring, and so far, have been pleased with how well it installed and how nice it looks. If the product holds up as well as everything else has gone, I will b beyond pleased. I needed to make a change of address for delivery the day before the delivery due to road weight limits posted, and this was accommodated for us...Again, Thanks! As I have stated, I was initially skeptical, since I have never ordered anything on line before. I was very pleased.
Richard F.
Sussex, WI
Apr 25, 2013
Very friendly on the phone and through email. Not pushy yet informative. Helpful thoughout the entire installation. We had less than 2% left over after our project. Not one full board was left unused. No waste due to product quality. My flooring was strapped with metal straps to a pallet. There was extra protection with layers of cardboard under the corners where the straps were. The ends were wrapped in both bubble wrap and suran wrap to prevent damage. The flooring was easy to install and turned out beautiful.
Matthew D.
Columbia, MD
Apr 22, 2013
My sales person was very helpful. Assisted in making 2 speciality "accent" color boxes to be purchased at the price of the field color. Our installer has installed many floors of various quality for more than 15 years. He stated several times how good the product quality, particularly the machining was. He was amazed to see the price when compared to the quality and of course, so were we. Customer service representatives contacted me several times, starting only days after the order was placed. Follow-up calls at work, and eventually direct contact from the driver was all exceptional. Driver dropped it off convenient to our driveway which was very helpful. We already have, both at my work and amoung our friends. Several near future purchaes are already being discussed. Whay can I say? If anyone were to see our new natural Cumaru engineered wood flooring with expresso frame accent in the foyer, they would be amazed. It has transformed our home and unified all of the other remodeling and painting efforts into a transformed interior.
Bill H.
Bonita, CA
Apr 20, 2013
The salesman was very helpful and answered all my questions. Learned so much more about hardword floors in my one conversation with BuildDirect than I had from talking to local flooring retail stores and installers.
Gina K.
Sulphur Springs, TX
Apr 19, 2013
Excellent service. My rep even responded to my email on her day off and got my order completed so that it could get shipped right away. I am loving the look and quality of this product. Floor installer was impressed with quality as well. Experience has been fantastic.
Deb S.
Payson, AZ
Apr 19, 2013
Thank you, thank you, thank you! From the very beginning when I ordered floor samples that I received the very next day in a snow storm, I knew I just had to choose your company for my flooring needs! Awesome customer service, and beautiful products!
Laura M.
Seven Fields, PA
Apr 18, 2013
Information on your website was very informative and the price of your product was very good. BuildDirect staff is also very friendly to deal with. Thank you
David B.
Phoenix, AZ
Apr 12, 2013
In these days of getting a hamburger without meat or a fish, it is an extremely good day when you deal with the folks at BuildDirect. I never expect perfection but I do expect response when something goes wrong. The response by your team is excellent, the decision on how to make a client happy was right on the spot. My order was slightly damaged and I sent a message with photographs to let them see what was wrong. I was treated like a customter should and I recieved replacement flooring in no time at all. I will recomend BuildDirect when I know someone is needing flooring. Great Job.
Carmelo M.
Austin, TX
Apr 11, 2013
I already have recommended it
Holly G.
Lawrenceburg, KY
Apr 08, 2013
Sales rep was very nice and made sure everything went the way it was supposed to go. Very happy with everything overall.
Cheryl W.
Las Vegas, NV
Apr 04, 2013
The free floor samples were very helpful, I ordered several samples before making a decision. The sales representative was also helpful with questions on installation.
Jack C.
Cupertino, CA
Apr 03, 2013
Staff very polite and responsive, knowledgeable. I didn't know BuildDirect at all, but felt confident to buy after just a few calls. Website pretty good, too--even on my iPhone. Plus humans and website blended together seamlessly. Nice sized samples, sample exact to product.
John C.
Jefferson Hills, PA
Apr 02, 2013
My sales rep was amazing ! He helped inform me about the product I was thinking of ordering.... Sent out quotes imediately when I had decided on my product. When I had issues with the shipping he looked into it ASAP and I was very happy with the service I recieved from him. Excellent service, excellent product at outstanding prices!! Keep a short leash on shipping company though. I will DEFINITELY be ordering my decking possibly more in the near future. Already recommended to my contractor and he is planning on placing a very large order of flooring in the spring! He said he will order his 20,000 square feet of flooring from BuildDirect!
Kevin M.
Sault Ste Marie, ON
Apr 02, 2013
Love the wood, it's beautiful! 900+ sq ft and only one piece slightly damaged on a corner. Great product, layed beautifully! great finish too!
Wendi G.
Fairview Heights, IL
Apr 01, 2013
I was very apprehensive about ordering my engineered hardwood from you initially, the price seemed too good to be true. I had read a review online about one unhappy customer having problems which really made me leary about placing an order. BUT, after careful consideration, I decided to go ahead and order. Bottom line is, I couldn't have purchased hardwood from anywhere else. It was all too expensive! I received the product and it was just as nice as the samples. Now, after installation, I can't explain how happy I am with my floors and grateful I am that BuildDirect made it possible. Great experience all around!
Trent W.
Cambridge City, IN
Mar 31, 2013
I was very pleased that not only did I receive the product I ordered exactly the same as the sample sent, but it arrived at my door in 3 days!
Lara O.
Spruce Grove, AB
Mar 31, 2013
All your staff were probably the best customer service I've ever dealt with. I will never order product you carry from anywhere else.
Troi And Matt H.
Santa Maria, CA
Mar 30, 2013
I would like more of a selection if possible. I love the free samples and free sample shipping. Its hard to tell from website how the wood looks
James M.
Brooklyn, NY
Mar 28, 2013
You have good product for discounted prices, way to go. I will definitely recommend you to a friend. I was doing a long research and shopped around quite a bit. Price wise you guys are the best with unbeatable prices, quality of material is not bad. The house looks much better with the American Walnut floors that I picked. The BuildDirect team was very professional and understanding. They gave me a very good price on my hardwood floors and took care of all my needs and questions. I would definitely recommend you to a friend or a family member. Great price, great product, great service way to go BuildDirect Team.
Tony A.
Baltimore, MD
Mar 28, 2013
I saved money and got a better quality of wood flooring than I ever could have without BuildDirect. I kept thinking the shipping would be really expensive, but it was quite affordable for over 1000 lbs of wood.
Patti K.
Mentor, OH
Mar 28, 2013
Great product, great price, extremely quick shipping! Very happy with purchase and service and will definitely recommend you to others as well as purchase from you in the future!
Scott C.
Hutchinson, KS
Mar 25, 2013
I would emphasize the speed you can get samples and product to a customer. I had a much larger project I worked on last November. I was afraid to use you because I assumed it would take very long to get to me and I was on a time crunch. This last project time was not a factor and was presently surprised how quickly I received the merchandise. Which I had used you in November. The coupon also helped make my purchasing decision this time. Keep it up. Thanks for being there and if you should expand to more products I will be a buyer.
Sandra S.
Tampa, FL
Mar 23, 2013
Very good product and quick delivery
Jim P.
Mcalester, OK
Mar 22, 2013
Our emails were answered promptly and efficiently, questions answered immediately. Thank you. We have not laid the flooring as of yet, but inspection of product was very favorable. Your sales people are excellent, tried to get us best pricing for product and delivery cost. Thanks again.
Carolyn C.
Winnipeg, MB
Mar 22, 2013
Above and beyond any service I have experienced in the corporate world for a long time. Added the coupon to the purchase that I received with the samples I ordered before the main purchase. Same as the sample which I was very pleased with it's quality. Fast turn around from order date. Shipment not damaged in the truck. Driver helpful in locating pallet for my unloading into my residence. Totally positive in all areas. Great price outstanding quality customer service helpful and informative. Easiest purchase I've made in years. Especially appreciated in a time when the hurricane damage is very difficult to deal with. I will look for additional products for future purchases.
Riki L.
Little Egg Harbor Township, NJ
Mar 22, 2013
Sales rep was exceptional and so great to deal with. If it weren't for my interaction with him and how he sent samples quickly and was accessible through email and by phone I would have never ordered online like I did. He made the experience so re-assuring.
Karleen C.
Carson, CA
Mar 21, 2013
Low price, fast delivery.
Long S.
Goleta, CA
Mar 15, 2013
Thanks for your excellent service!
Greg M.
Oxnard, CA
Mar 15, 2013
This was a first experience with the company. I got the supplies as I had plan for. The supplies was the same as it is descriped. I am glad that I deal with the company.
Limhuor K.
Arlington, VA
Mar 11, 2013
Teri M.
Aledo, IL
Mar 05, 2013
Your free samples are a real plus. Quick shipping and good product.
Hank H.
Moorpark, CA
Mar 02, 2013
Thank you BuildDirect for making our flooring project that much easier! I have recommended Build Direct to friends. We had a great experience from start to finish.
Troy R.
Fleming Island, FL
Mar 02, 2013
BuildDirect is the best. Beautiful wood at an extreme affordable price. i shopped many company online and they are the best. I have already recommended you to a friend, and she is in the process of purchasing her wood from the company
Alice B.
Chatsworth, CA
Mar 02, 2013
I was extremely pleased with my total experience. I especially enjoyed working with my sales rep who was very patient and helpful. It took me several months of looking around, reseasrching and asking questions before deciding on the engineered wood flooring for my kitchen. I just had my flooring laid down this week and I am so happy with it. Even my contractor who did the work commented on the quality and ease of installation. The flooring shipped from a warehouse in Georgia. The experience with the warehouse was very good. They arrived within the timeframe we established and the driver handled the 23 boxes with care. I defintely would recommend BuildDirect . This was a wonderful experience from beginning to end.
Roberta L.
Marietta, GA
Feb 28, 2013
Customer service was very responsive and knowledgeable. I was told by the professional installers that the quality of the materials was as good as something I might have paid much higher for. From communication to the efforts of the delivery services driver, the entire experience was remarkable. I have already made recommendations to friends and family.
Adam S.
Elburn, IL
Feb 27, 2013
Awesome service. Made the experience even better. Because of you, I was able to buy flooring at 3.30 a sq. foot that would have cost me 7.59 plus tax if I had gotten it from a local store. I would not have been able to stay on budget had it not been for you. Really really really love my home now. Had one problem with a shipper, I had three orders, but your amazing customer service worked it out. Awesome flooring, awesome price, and customer suport to back it all up. I wish I neede more flooring so that I could continue to do business with you!
Stephannie Santelli G.
Belleville, IL
Feb 23, 2013
Overall, I am very happy with the final product that is in my house and I would use BuildDirect again because of the savings on a great product.
Jeffrey T F.
Garland, TX
Feb 23, 2013
Thank you ever so much for your service agian!
Art G.
Yucaipa, CA
Feb 22, 2013
The product, service, and price were all excellent. Yes, I will recommend BuildDirect to my friends.
Doug T.
Santa Rosa, CA
Feb 21, 2013
My customer service rep was great!! I will definitely be using BuildDirect for future projects.
Lawrence B.
Naples, FL
Feb 21, 2013
Amazing quality and value for the price. The floor looks awesome - and our installer loved the product too! We were able to pick up the product at your warehouse which was very convenient and saved us the shipping costs - this is a great service! Overall a great online buying experience.
Alexandra C.
Atlanta, GA
Feb 19, 2013
Great product. Got the floors on Friday afternoon, floor was finished (more or less) by Sunday. Floors look incredible and can't beat the price.
Mike P.
Oakton, VA
Feb 18, 2013
The flooring went down fairly easy and it looks great!!
Betty M.
Bishop, CA
Feb 17, 2013
The product looks beautiful. Nothing but good things to say!!!
Karen K.
Carolina Forest, SC
Feb 17, 2013
We had a large order so we felt better actually talking to someone. The representative was knowledgable and helpful. This was our 1st encounter with BuildDirect, and we are thrilled with both service and product. We laid a little more than 2100 sq ft without any real issues and had very little waste. We opted to glue the flooring & layed it ourselves, it did take a bit of time but was well worth it. The floors are absolutely beautiful! The flooring has just enough variation in color to keep it interesting and the different lengths worked out great. We are extremely pleased. We were called a couple of days in advance and told the shipment would be arriving. Just want to say thanks for the assistance as well as actually delivering the product that was represented on your website.
Wanda D.
Mantachie, MS
Feb 15, 2013
Absolutely the best customer service, wow! Didn't find one piece we couldn't use! Exactly like pictured and love the "samples" program you have in place. Our floor looks great! Already getting compliments and definitely already recommending your site to anyone who will listen:).
Gabriela Q.
El Paso, TX
Feb 11, 2013
Product was just as described, no damaged pieces, ramdon pieces were mostly long which made installed easier, great product. Delivery was excellent. The whole process was great, highly recommend BuildDirect.
Joe W.
Dover Township, NJ
Feb 07, 2013
The sales reps are excellent, very friendly, helpful, and professional.
Cynthia C.
St John's, NL
Feb 06, 2013
We are very pleased with the process to order our flooring. It's a beautiful collection.
Judy B.
Coto De Caza, CA
Feb 05, 2013
Service was prompt, professional and the advice was good and accurate. Shipping was prompt and as promised. The product is beautiful. The whole process was smooth and easy. Thank you for a great new floor!
Nina S.
New Bern, NC
Feb 05, 2013
My floor is beautiful. I would absolutely choose this wood again.
Mary Kay H.
Jackson, MO
Feb 05, 2013
Great product, great people, excellent experience! I will most definitely be buying again from BuildDirect!
Zach R.
Double Oak, TX
Feb 04, 2013
Looks just like the pictures on the website, looks great!
Richard W.
Saint George, UT
Feb 04, 2013
The Handscraped Birch engineered wood flooring in Texas brown is a gorgeous product! People who have seen our new floors are amazed by the quality, as are we. Great investment for our home, and it was at a considerably lesser cost than we would have paid through a large retailer.
Lesley B.
Lewisville, TX
Feb 02, 2013
My sales rep was very genuine and sincerely concerned about making my experience a positive one. Beautiful floor and great customer service... I will most definitely recommend to everyone! I'm so happy I decided to go with BuildDirect, everyone loves my floor! I'm just absolutely thrilled! Thank you BuildDirect!
Shanna E.
New Glarus, WI
Jan 31, 2013
I am very impressed with the service and the product. I am looking forward to ordering from BuildDirect again.
Karl S.
Charlottesville, VA
Jan 31, 2013
I was extremely pleased with product I received.
Anthony W.
Bedford Park, IL
Jan 30, 2013
You guys are awesome. Excellent communication and customer service. The product is wonderful and looks really good. I am sooo glad to get rid of our stinky carpet. Thank you.
Lauren B.
Mount Plymouth, FL
Jan 25, 2013
Excellent service and great value! Highly recommend BuildDirect.
Derek B.
Lake Mary, FL
Jan 24, 2013
Your samples arrived the next day. Your representative on the phone answered all my questions and gave me all the advice I requested.
Domenick G.
Fairfield, CT
Jan 24, 2013
Great looking product, precision dimensions, and packaged well.
Ken B.
Atlanta, GA
Jan 23, 2013
Very professional and excellent service. Fast shipping, very good communication, and everything was as described!
Isaac M.
Garland, TX
Jan 22, 2013
I love my new floor it looks great - I've received a lot of compliments!
Ron S.
Metamora, OH
Jan 22, 2013
Great prices, fast and effective.
Spencer R.
Mesa, AZ
Jan 22, 2013
The sales person was great at meeting my needs, including a smaller than minimum quantity.
Randal J.
Bloomington, MN
Jan 21, 2013
I loved your sample policy. It helped us make the right choice and we appreciated it!
Carson D.
El Reno, OK
Jan 21, 2013
Delivery was on schedule, packaging was excellent, and quality was outstanding.
John M.
Etiwanda, CA
Jan 21, 2013
All of the customer service was outstanding
Kirsten T.
Commerce, MI
Jan 11, 2013
I am beyond happy with the product we received - it was exactly the same as the sample we received, and there wasn't a single damaged piece in the entire order
Joe R.
Grafton, WI
Jan 08, 2013
Website easy to use, prompt service on samples, great prices. About half of product has now been installed and looks great. Contractor is very impressed with quality & price of the flooring as well as ease in installing with not defects found.
Jody G.
Garland, TX
Jan 07, 2013
Very pleased all the way around! My floors are absolutely beautiful. Thank you BuildDirect - it is hard to find a company these days where the customer still comes first.
Missy K.
Baytown, TX
Jan 07, 2013
Good experience overall
Stephen T.
Waller, TX
Jan 07, 2013
Everytime I called, I got great help and answers. I felt like if a question popped up, I could email or call and get a straight answer. Very refreshing! I think the wood is a little softer than I expected but otherwise everything else was great. We had a few bad boards but way less than the last company I used for my floors. We got our floors two days early! The shipping company went above and beyond as well. It was refreshing to work with a company that was so friendly. From the get go I had help with all of my questions. I think I kept the guy on the phone for close to 30 minutes with basic comparison questions. I'll admit I was skeptical to buy floors online but the prices couldn't be beat anywhere else (even the salvage places were more expensive) so we went for it. We are highly satisfied with the floors and super happy that nasty carpet is gone!
Niki G.
Elgin, SC
Jan 04, 2013
Fast service, pleasant customer service people.
Jeanne M.
Pflugerville, TX
Jan 04, 2013
Customer service was polite, knowledgeable, and expedient, both on the phone and in correspondence. Especially for the price, the Cumaru engineered 5" was outstanding. There were no splintered pieces, no shorts, and the manufacturing was excellent. My order came in in the promised time with no delays. Plus, the tracking emails were helpful. This was my first transaction with BuildDirect and I was extremely satisfied. Well done. I was very happy with the service I received from BuildDirect, both during and after the transaction.
Jeremy N.
Blairs, VA
Jan 03, 2013
Overall, the experience and the product was great
Ralf W.
South Lake Tahoe, CA
Jan 02, 2013
Thank you again for an easy purchasing experience! The wood floors are beautiful and high quality.
Marina S.
Buena Park, CA
Jan 01, 2013
I love BuildDirect! Have used them several times and they have great customer service and great products. I will continue to use them and to refer them to everyone I know.
Michael A.
Austin, TX
Dec 31, 2012
My sales rep was very quick with the replies and updates. He provided excellent communication and customer service.
Jackie C.
Sugar Land, TX
Dec 30, 2012
My purchase was handled respectfully by a very knowledgable sales professional. Rather than shipping the flooring I chose to drive to the Atlanta facility and pick the flooring up. The staff there also treated me very well. This is an organization that I will reccomend without hesitation.
Tom T.
Atlanta, GA
Dec 28, 2012
Customer service was outstanding, I would definently deal with BuildDirect again because of this!
James H.
Grande Prairie, AB
Dec 28, 2012
Execellent service, all employees gave the message "we want to please"
John Y.
Edison, NJ
Dec 28, 2012
I picked it up from the warehouse and saved a fortune!
Sean J.
Edison, NJ
Dec 27, 2012
Love the floor! Great price. Great service. Will use again.
Kathleen B.
Brick, NJ
Dec 22, 2012
I called in and talked directly with your sales rep and he could not have beeen more helpful or provided better customer service. He was fantastic. My flooring is not installed yet, but will be soon. I am so looking forward to it!
Deborah T.
Bartlett, TN
Nov 29, 2012
Your salesperson was a joy to work with. Everything happened as he said it would. So far it looks fantastic All came on time and in good shape. You guys were great, as were the prices.
Bob O.
Phoenix, AZ
Nov 29, 2012
We were very pleased with the customer service, especially how fast our sales Representative responded to our emails. We were impressed with how quick we received our samples and when we placed our order, our material was delivered fast. Our experience was excellent and we have have already referred 2 sets of friends!
Amber R.
Shawnee, OK
Nov 24, 2012
Oh, my gosh...I LOVE my Jasper wide-plank black floors!!! They are gorgeous, easy to clean, modern, and the grain in them is superior at hiding foot prints/dirt/dust normally seen on other glossy floor finishes. Fabulous flooring!! The installation was easy (I'm a 47-year-old woman) and I did the whole house all by myself without any trouble. I used a Dremel Saw Max, and honestly, I had a ball installing them. I already recommend BuildDirect to everyone I can. BuildDirect was the only flooring company that had wide plank black flooring, and I couldn't believe you guys had it with a grain--no one else has anything like it. My whole family is thrilled with our new, modern floors, and I'm looking forward to enjoying them for many years to come. Thank you BuildDirect!!
Linda P.
Acworth, GA
Nov 17, 2012
Sales person was great over email and phone. Product came fast and looks good installed. Hopefully it will hold up well!
Shannon Van W.
San Buenaventura, CA
Nov 16, 2012
The handscraped hickory flooring looks great in our log home! This is our second order from BuildDirect. Excellent product for the best price!!!
Janice S.
Silver Lake, NH
Nov 15, 2012
Order process was easy and the fact that you send samples makes the process alot easier to make a decision.
Kathy T.
Roseville, CA
Nov 13, 2012
Great product at a good price... wrapped and shipped "properly" and arrived on time. Floor looks great.
Skip M.
Apopka, FL
Nov 12, 2012
Love the product!
Doreen W.
Prince Albert, SK
Nov 07, 2012
great flooring, lots of compliments.
Phillip A.
Santa Fe, NM
Nov 07, 2012
The customer representative for our order was very responsive. He answered all of our questions patiently and provided updated quotes timely. The overall experience is great. The website is designed easy for browsing and comparing different hard wood floors; the customer service is excellent, the ordering process is easy; the shipping and delivery is fast and smooth; and the product's quality is good, price is competitive.
Bei L.
Dublin, CA
Nov 06, 2012
The person who helps me with the selection of hardwood is knowledgeable, provides honest advice, and understands my desire to purchase a hardwood that is a good balance between price and quality. This is a fourth time I purchased hardwood from BuildDirect. The primary reason I come back is outstanding service and great prices combined with best quality of hardwood.
Sara S.
San Jose, CA
Nov 02, 2012
We were very pleased with the customer service as well as the product itself. We will certainly recommend BuildDirect to anyone and everyone in need of new flooring.
Catherine S.
Scituate, MA
Nov 02, 2012
Good job, guys, and nice product
Giovanni P.
Goleta, CA
Nov 01, 2012
Very pleased with my experience thus far. Excellent service, will definitely order from you again!
Justin N.
Central Valley, CA
Oct 30, 2012
friendly, helpful service. we are so pleased! A wonderful,hassle free experience!
Jill H.
Stroudsburg, PA
Oct 27, 2012
Very happy with how the floor lays and it looks great
Shannon F.
Fortson, GA
Oct 26, 2012
Great customer service! All associates I had were knowledgeable and helpful. No long wait or recorded message when I call them. My calls were always answered by an operator promptly and forwarded to the right person to help me. Definitely! For my project, I have researched a lot to find the right product at the right price and Built Direct has the answer to it.
Shawn K.
Mckinney, TX
Oct 25, 2012
Sales rep was fantastic. A real pleasure to deal with!! Product got here on time and in perfect condition.
Adam L.
Mauldin, SC
Oct 24, 2012
Customer service was extremely responsive. I asked for 5 different samples of wood and he overnighted every single one. Very easy to work with. we ordered around 5-6 boxes of wood from the Big Box companies and the quality was nothing like this and the price was higher. We were very impressed with the quality of this wood. Great company, excellent products.
Sheri G.
Westcliffe, CO
Oct 23, 2012
The flooring installed absolutely beautifully and looks wonderful. I was a bit concerned about buying such a product online, but received samples very quickly and saved significantly over the costs quoted by local vendors. I would use BuildDirect again if the opportunity arises. Following installation, I contacted the customer service rep who had followed up with me after the initial order regarding the return of a few leftover boxes of product. She was extremely helpful.
Rebecca R.
Garland, TX
Oct 22, 2012
Already have and they have also purchased your product. It was awesome working with your product and your delivery was so fast. Thx
Melody N.
The Pas, MB
Oct 21, 2012
Sales rep was extremely helpful and courteous all the way through process. He knows his stuff.
Sid H.
Saint John, IN
Oct 21, 2012
They were very proactive with keeping in contact with me and making sure I was happy with everything. For just over 2$ a square foot, I am extremely impressed at the quality. I took the sample we got before hand to a big box store and saw that it is very comparable to floors they sell at twice the cost. I'm in the process of laying the floor and so far have not found any defective boards. This was the first time ordering from BuildDirect and I was expecting order/shipment to take several weeks so I ordered it much earlier than I needed it. I was suprised to have everything delivered in less than a week. Also the shipment companies were great to work with and were happy to work around my schedule.
David F.
Cypress, CA
Oct 18, 2012
appreciated the service when I called
Robert H.
Sudbury, ON
Oct 17, 2012
I am not an expert but my contracted is very pleased with the product. It looks very good. Greatly improved the room. Meets all my expectations. Helpful tracking process, helpful delivery
Brian H.
La Cygne, KS
Oct 17, 2012
BD employees were extremely helpful! I was hesitant to order from company without a local store or reps but your employees did an excellent job in making sure I was satisfied with my buying experience.
Aldwin M.
Spencerport, NY
Oct 14, 2012
Sales rep was great. He answered all of my questions, followed up, gave me time to make up my mind and responded immediately when I was ready to purchase. Even the crew that installed our floors raved about how nice the product is. The pieces fit together well and the newly laid floors are absolutely gorgeous. Everything shipped on exactly the dates provided. Absolutely! I gave a couple of my samples to my boss -- hopefully you will have an order from him in the near future. We were nervous about taking on the project to replace all the flooring in our house with engineered hardwood. The results are beautiful. Take the plunge, you won't be disappointed!
Kaye P.
Garland, TX
Oct 13, 2012
It was extremely easy to do business with BuildDirect. I especially liked being able to order free samples.
Marc T.
Blainville, QC
Oct 13, 2012
Sales rep was quick and courteous in response to all my concerns.
Mark W.
Corona, CA
Oct 11, 2012
Sales rep was very helpful and very professional. Easy process! Great product, great price, great customer service.
Tim D.
Cypress, TX
Oct 05, 2012
Customer service was the best! Very accomodating to my needs! The Jasper engineered hardwood flooring looks great! The price makes it even better! I am having a flooring crew lay (glue down) the flooring for me in my new construction home. Easy to go down. We picked up from Garland, Texas warehouse. Saved some money and it was an easy process to pick up. I recommended it to my builder, who also purchased enough for another new construction home. Another friend also bought enough for his new construction home. The price is what persuaded me to try it... I was nervous about the quality since I had only seen a small sample piece. I ordered the floor in July, but I did not need it for 2 months. Once the warehouse received my floor in their facility, they held it for another month until I was ready. Now that it is being installed, I am very pleased with the floor. I would purchase it again without hesitation! My builder is very impressed with the floor! It is being featured in our fall Parade of Homes!
Jim S.
Garland, TX
Oct 04, 2012
Super positive experience all around!
Jessica E.
Ann Arbor, MI
Oct 03, 2012
Great experience.
Anthony W.
Kearney, MO
Oct 01, 2012
Very pleased with my new floor, looks great, no problems with installation. Your flooring is of high quality and priced great,big box stores can't compete.Customer service was great.
Felton H.
Eatonton, GA
Sep 30, 2012
Products arrived promptly and seemingly in good shape. Unexpected to have everything here to start my project at mid day thursday when it was ordered on Sunday! Well done.
Wesley H.
Placentia, CA
Sep 28, 2012
This was the easiest engineered hardwood that I have ever installed. I only encountered 2 boards that were not perfectly straight. They fit together beautifully.
Doreen W.
Prince Albert, SK
Sep 19, 2012
My original order was in May which was very knowledgeable & pleasant. I'm not sure on what kind of customer service training your staff gets but everyone seems to be extremely friendly & knowlendeable. I can't thank them enough for the wonderful job they did. My black wood floors are going to look awesome thanks to your wonderful help. Thanks for everything!
William S.
Plant City, FL
Sep 17, 2012
Responded to all of my inquiries via email within the hour. Very friendly on the phone, too. Immediately processed refund for damaged boxes, no hassle at all. Honored our $100 discount coupon even though it was a few days past expiry. Exceeded my expectations for customer service. Very easy to order and deal with. Would recommend to anybody. Thank you, I appreciate the great customer service! Would order again in the future.
Nicholas S.
New Westminster, BC
Sep 15, 2012
Prices are much better than anywhere else. Free samples are a great help, would not have ordered without them.
Fabiana C.
Herndon, VA
Sep 14, 2012
The sales rep was extremely helpful with my initial order and even more so with my second order. He put a "rush" on my second order that was placed on Monday and I received the flooring on Thursday noon of the same week! Outstanding!
Pat T.
Durants Neck, NC
Sep 14, 2012
your staff was very responsive, professional and helpful.
Ben P.
Yorba Linda, CA
Sep 12, 2012
Third time I have ordered a product from BuildDirect. I have recommended you to many others in the past and you have had at least 2 others order product based on my recommendation. First 2 experiences were great
Ian S.
Vanderhoof, BC
Aug 31, 2012
Everything went very smooth, thanks! Great product and a great price.
Gerry S.
Prescott Valley, AZ
Aug 22, 2012
Wood quality is excellent. The floor turned out great. Overall it was an easy process. I guess I would of like to be able to order a high quality glue in 5 gallon buckets. Make it a one stop shopping experience. People love it when they can get everything in one spot.
John S.
Roanoke, TX
Aug 18, 2012
Very very impressed with the service and the product.
Mike F.
Delta, BC
Aug 17, 2012
The customer service that I received was impeccable. The man that I spoke to each time I called leading to the purchase. He was informative, patient and a very pleasant guy. I appreciated his help so much and I want you to know that he is wonderful at his job. We have been working all week getting ready for the job. The padding was put down yesterday and the boxes of flooring brought inside. I will let you know if there was any problem with it. We can not wait to get the floor put down. It is going to be beautiful.
Shana M.
Big Spring, TX
Aug 17, 2012
Great customer service, samples came quick
Ken St M.
Winnipeg, MB
Aug 16, 2012
I thought my sales rep did a great job in helping get my flooring and was patient while trying to figure out which laminate to buy as the process took a while. I love the flooring and it looks great. It was too expensive so I chose to pick it up at a local warehouse. It was great service, great product and would do business again. Sales rep did a great job in assisting me. I looked at at least 40 samples over two months before landing on the destressed Mocha laminate. They are installed and looked great. Overall I am very happy with the product and my new floors. It does overall look 10 times better than the old laminate and original hardwood floors.
Linda L.
Garland, TX
Aug 14, 2012
Sales representative was fantastic. He quickly responded to my questions. Absolutely love my floors. My installer will be doing business with you now. Great! Fast! I was very impressed and have told several friends about you. Thanks!
Cathy M.
Atascocita, TX
Aug 14, 2012
Sales rep was excellent in working with us, made the process very positive. Thank you. Very beautiful flooring. Extremely minimal culls and waste. Great experience. Will definitely recommend to family, friends, and neighbors. Great experience. Will definitely recommend to family, friends, and neighbors. Again, thank you.
Ronald R.
Lenore, ID
Aug 08, 2012
Very impressed with customer service. Sales rep was particularly helpful as we had to modify our order (change SF and style) AND the shipper sent the previous style versus the one we modified. Gary quickly got the mis-shipment returned and correct one delivered. No other comment than you should expand your inventory.
Marc R.
Pleasanton, CA
Jul 15, 2012
My salesperson was really helpful, and the delivery was within 4 days. Couldn't have gone better.
Kris L.
Bloomfield, NJ
Jul 15, 2012
Love my floors
Dan T.
Longwood, FL
Jul 15, 2012
Excellent customer service...Wonderful wood product. We love our floors:)
Tiffany C.
Mesa, AZ
Jul 14, 2012
This was a good experience! Sales rep made the process simple.
Danny K.
Woodbridge, VA
Jul 14, 2012
Sales rep was AMAZING. He was over and above any service we have ever had on line - great job. He called us when it was time to order. Exactly as ordered. Couldn't have ordered higher quality if I wanted. Everything as promised, on time, even with request for 1 month delayed shipping from date of order. All perfect. You need to do soething ot recignize sales rep. I have never come across a customer rep as good as him. Outstanding
Peter R.
Fort Mcmurray, AB
Jul 14, 2012
We ordered lots of samples from various big box stores, local flooring centers, and other online retailers. The BuildDirect quality was as good or much better than all, and nobody could match the quality-cost combo. We went with a very high-end wood in a custom home, paid half what neighbors did, and the floors look amazing.
Mike R.
Boca Raton, FL
Jul 12, 2012
BuildDirect really exceeded my expectations of product quality and customer service. I am very happy I found the website when searching for engineered hardwood flooring becuase I am confident I got the best deal on our floors! I will definitely shop this site again when we are ready for more improvement projects like bathroom remodels, or anything else.
April M.
Edmond, OK
Jul 12, 2012
Customer service is responsive and dependable
Bobby F.
Oklahoma City, OK
Jul 04, 2012
Great customer service and very easy to work with! Product delivered on time without any hassle.
Kimberly A.
Flower Mound, TX
Jul 01, 2012
Customer service was perfect. I received a call back on my inquiry asap. Samples arrived as promised, and the order was placed and delivered in record time. Excellent for the price range. Comparable product is double the cost through my local suppliers. Shipping service was great! The material arrived on a palette and had to be brought onto a dock....not an easy task. The delivery man handled it with ease and not complaints. I really appreciated the service, product and how well everyone was throughout the process. I will recommend you to my clients in a heartbeat. Thank you.
Lisa B.
Sausalito, CA
Jun 30, 2012
It is such a treat in a world filled with frustrating experiences to hit the web, find BuildDirect and have a great experience. This company has got it all when it comes to customer satisfaction. I will order from you again and have told friends and other builders about the great, better than competitive prices and our positive experience all around...all while saving money!!! Thank you BuildDirect.
Karolyn N.
Mount Pearl, NL
Jun 30, 2012
I've dealt with a lot of other wood floors in the past, but as we installed this one, we found it was very easy to put in this wood is. The overall look is what I wanted. Ordered it thursday that is was here on Tuesday.
Sean S.
Reeds Spring, MO
Jun 27, 2012
The customer service was excellent, from my first phone call to my last. Sales representative provided excellent customer service!! I have not yet dealt with the shipping part of my order, but I anticipate it being a great experience.
Renee F.
Santa Rosa, CA
Jun 26, 2012
Customer service was excellent, very helpful and offered the BEST prices!! I would recommend to my friends and will buy from BuildDirect again!! Thank you Your company sent out my samples immediately, which allowed me to see the quality of your product. The follow-up call and email from your customer service department was unexpected, but very much appreciated. We should be having the wood flooring installed within the next week, we can't wait!! Thanks again for a great product at a great price!
Janice S.
Madison, NH
Jun 26, 2012
Great service - plenty of e-mail confirmations. Love the flooring - flooring looks great and was easy to install with directions given. Would absolutely buy again.
William N.
Redding, CA
Jun 26, 2012
Sales rep provided us with excellent customer service. He was professional, friendly, and helpful and answered all e-mails very quickly. Will definitely use again and tell others.
Amy W.
Fresno, CA
Jun 16, 2012
I'm surprised at the quality with the price being so low. I saved a lot of money and received a far nicer floor than I would have been able to afforrd in the big box stores or local flooring cnetres! I will be buying here again. Thanks a million to your team!
Michael S.
Destin, FL
Jun 16, 2012
CSR was great to work with! We will be using you guys again. Hopefully when we become a repeat customer, we will get a better deal on shipping.
Jennifer S.
San Clemente, CA
Jun 01, 2012
We love our floors. The wood that we picked was great. We had a lot of help From your associates, he gave us helped us in making the right decision. We love it. Shipping was a little tricky. When the delivery guy got here he did not have a truck with the right Lift on it. Luckily my husband got home and my next door niegbor were able to help him. The guy Was really nice though. I would highly recommend other people to buy from you. It was easy and All our questions were answered. Your sales guys are great! I talked to two different ones and they were very helpful.
Kathleen O.
Riverside, CA
Jun 01, 2012
Our sales person was very friendly and very helpful. I contacted sales and he was able to resolve the problems. We love our floors. It was worth the head ache of dealing with everything else. From what I've learned about life, issues and problems are uncontrollable and the most important part is how they are dealt with. In this case, sales person was amazing and reassured me every time something went wrong that he would fix it - and then he actually fixed it. It was a pleasure dealing with him and I will be using his help when we buy our next items. Product was missing and damaged, and it did not come on the day it was supposed to. I will order from Build Direct again and we have recommended this service to a lot of people. Overall, we are very happy with Build Direct, and with our salesperson
Shaun C.
Mobile, AL
Jun 01, 2012
Needed to order 2 more boxes and although minimum order qty was much more your salesman helped me get what I needed! Thank you!
Scott C.
Fort Wayne, IN
May 31, 2012
I haven't installed it yet, but opened a box and assembled on the floor to se how it wll look. I very happy with the appearance.
Rich M.
Versailles, KY
May 31, 2012
Great response. Delivery was so fast. Thank you.
Lloyd C.
Ashburn, VA
May 30, 2012
Needs were met regarding fork lift for delivery, prompt courteous service. I do not yet know the quality of the product yet as I have not had it installed yet. Shipper was prompt, and met our needs without issues. Great staff, salesman was on top of his game without being pushy. I appreciate that. Materials came well wrapped, boxes were undamaged, product matches description of items purchased.
Kristina W.
Sea Bright, NJ
May 29, 2012
We have ordered from your company several times and without exception the customer service has been excellent.
Cindy D.
Laguna Beach, CA
May 27, 2012
I am very impressed wtih the service of BuildDirect! The floors came delivered within 1 week. The engineered hardwood flooring looks beautiful and the quality is wonderful. I had ordered similar floor samples at other stores, but your floor samples surpassed the quality of the other two competitors. Additionally, the price was better for a better product. Outstanding!
Stacy S.
Peabody, MA
May 26, 2012
ordered samples two or three times..trying to get color as close as possible to existing floor.. they were very helpful during process. Very good! The entire process was very timely, and without any gliches. The delivery was absolutely perfect with day, and time being spot on.
James A.
Milford, IN
May 24, 2012
Outstanding. No rough cuts, no disclosing - just a beautiful floor. Quick and easy ordering, on-time delivery, great product. We have already recommended lt to a friend Great
Sean H.
Alafaya, FL
May 24, 2012
The floors are beautiful for the price we paid! We are laying 1500 sq ft on the whole first floor of our house. So far there have not been any defective pieces and installation is going smoothly. We are gluing it down and laying over the 3-in-1 underlayment. It doesn't exactly feel like solid hardwood, it has somewhat of a laminate feel to it. I can't complain though for the price we paid.
Harry E P.
Chenoa, IL
May 23, 2012
Friendly helpful staff. Kuba and Matt were there to asnwer all our questions.
Tim B.
Richmond, BC
May 22, 2012
I only had to contact the customer service dept. one time to check on the delivery of my order, he was courteous and efficient and quickly gave me the information I was looking for . The shipments came in on skids the packages were well protected , no damage found. Prices are great service and delivery were also above average.
Michael M.
Greenacres, FL
May 22, 2012
I am more than pleased with the entire experience. The product is beautiful, my installer was impressed not only with the quality but the price, I strongly recommend Build Direct to anyone!!!!
Stephanie T.
Vassar, MI
May 20, 2012
Outstanding customer service. The rep assigned to us was always available by phone and responded to email quickly. Excellent product quality. We love it. 5-stars. Shipping was fast and easy and right on time. We did 2000 square feet of bamboo and beer thought the house could look so great. We're extremely happy to have found this product and purchased it at a great price.
Sol Y.
Exton, PA
May 19, 2012
Keep up the excellent work.
Tony G.
Congers, NY
May 17, 2012
Just in the beginning stages of enjoying the floor, so not much feedback on the product. The service, however, was great and I am very happy with the overall experience with BuildDirect. Thanks
Nicholas F.
Athens, NY
May 16, 2012
Salesman was excellent. He was very professional in taking our orders and accommodated our delivery requests and refunds were processed very promptly when required. Quality, texture and look were better than what we anticipated. The Hickory Charlotte and the Hickory Natural engineered floors are top notch quality floors. My floor installer commented on how suprised he was with the quality and beauty of the floors based on the price we paid for. While we requested and we paid for in-house delivery, this didn't happen. I can now understand why they can't do this because the size of my orders can only be accommodated through curbside delivery. The Hickory Charlotte floors we received during the delivery was a different color stain from the sample provided to us. Upon investigation, Build Direct admitted that they've made a mistake in providing us the right sample. Provided during the delivery was a lot darker than the sample. Build Direct offered to correct the shipment with the right color, however, we have a set schedule in finishing the house that we are building and we are pressed for time. Fortunately, the darker shade of flooring incorrectly delivered was a second choice, so we kept it. Build Direct refunded us back a portion of our shipping charges to compensate for the mistake. Overall, it was a satisfying experience.
Spencer G.
Edmonton, AB
May 14, 2012
Product arrived on-time. The product shipping (flooring, underlayment, glue and bullnose piece) shipped quickly and on-time.
Christopher J L.
Torrington, CT
May 13, 2012
A+++++++++++++++++++++ will buy from you again.....service and product excellent!
Jody F.
Southbury, CT
May 11, 2012
Salesman was excellent help. Will likely use in the future on other projects. Easy to order, quick delivery, good product.
Audrey De P.
Palos Park, IL
May 11, 2012
still in the boxes , so we don't know yet! Everything was so pleasant and easy in dealing with yourselves ,I am not sure what to add .The only concern I do have since the install won't occur for a few months . So we hope there is no surprises when we open the boxes.
Don B.
Winnipeg, MB
May 10, 2012
Sales person was very helpful and responded to any questions I had. The bamboo floor is beautiful!
Lisa W.
New Smyrna Beach, FL
May 10, 2012
Found a maple that met our price needs and decor. Good presentation, customer care and delivery. The proof will be in the installation and final look.
Murray C.
Longwood, FL
May 08, 2012
Our salesperson was excellent!!! He was so helpful and patient. I loved the flooring but it was his service that sealed the deal! We will definately come to you for any future flooring needs
Sarah J.
Cambridge, WI
May 03, 2012
Our experience was great. Costumer service amazing. We were also considering lumber liquidators and there is no comparison to the level of service. Only dissapointment was that our floors scratch easily. But we had great experience and would refer our friends and family.
Tricia G.
Pittsburgh, PA
Apr 26, 2012
Great company to do business with. Overnight samples is a very good idea.
Nick P.
Smithfield, RI
Apr 25, 2012
Great doing business with you! My customers loved the way their floors turned out. I will purchase again from BuildDirect.
Greg I.
Guthrie, OK
Apr 25, 2012
Your customer service was excellent and I was very impressed with all of the help that I received. My customer rep. My customer service representative did an excellent job of sending me samples and making suggestions on which flooring I might be interested in based off of my color descriptions. I was very satisfied with the service that I received and would purchase more flooring in the future.
David D.
Monett, MO
Apr 23, 2012
Extremely helpful customer service. The flooring is great. Easy to install and seems to be very durable. Prompt delivery. The delivery service even put my order, 15 boxes of flooring, right into the garage. Saved me the trouble of moving it myself. I have already recommended build direct to friends and family.
William S.
Matawan, NJ
Apr 20, 2012
Totally happy with the customer service, it was a pleasure. Our customer service representative was very helpful. The quality of the material is outstanding.
Ben A.
Fayetteville, NY
Apr 19, 2012
The installer was impressed! He has installed a lot of wood flooring and said yours was among the best and easiest to install that he has seen. The samples were excellent. I passed them on to a friend who is building a house. My daughter also bought from you last month and loves hers as much as I do. The salesman who contacted me was very helpful as well.
Tami J.
Eupora, MS
Apr 17, 2012
Very helpful and prompt customer service. Gorgeous wood and excellent quality, especially for the price. Shipment arrived very quickly. I would definitely recommend your company to friends and family.
Chiere O.
Riverside, CA
Apr 14, 2012
We are almost done flooring the entire downstairs portion of our house (1100+sq ft), and have yet to come across an unusable board. The tongue and grooves fit perfectly, and the finish is consistent from carton to carton. Very impressed with both delivery drivers. They unloaded everything right into my garage. We couldn't have had a better experience from start to finish. From ease of ordering, to speed of shipping, to quality of product.
Meredith G.
Virginia Beach, VA
Apr 14, 2012
Our customer service rep answered all our questions, and called back very fast! No need to not use any pieces, all looked very good truck driver was very helpful during the unloading of the flooring we all ready have and will continue to tell friends, will use again.
Michael L.
Baytown, TX
Apr 14, 2012
Very stress-free experience and high-quality product. Thanks!
Jennifer D.
Austin, TX
Apr 12, 2012
Loved the floors - they were better than what I had expected! We have decided to now put the floors in the living room, so we will be ordering more.
Michelle W.
Butler, PA
Apr 12, 2012
Customer service rep was really helpful and informative. Followed through with phone calls & emails. Floor looks great! I requested a free sample prior to purchasing so I knew what to expect even with ordering on line. Installation was not bad once we figured out how it snaps in together. Nice quality for a great price! Floor (about 1000 sq ft) arrived in perfect condition. On time & beautifully packaged. Great experience. Will definitely recommend to others?
Carmen D.
Erial, NJ
Apr 10, 2012
As like many other customers, I was not sure about ordering such a large purchase online. I ordered several samples from many companies and visited several local stores and I always came back to Build Direct. I am so glad I did. The floors are absolutely gorgeous. Perfect color. I did not want too dark nor too light. I love the variations in the wood. Delivery of the wood floors was very fast. Everything was in perfect condition. The glue took a little longer (about a week longer) Our customer service rep, was an excellent sales rep. The entire Build Direct team have it together and they are all efficient and super nice to deal with. One time as I was chatting with Cmy customer service representative online, I wanted a sample fairly quickly as I was ready to make a final decision. It was around 3PM and he told me that I would have it by the next day. I could not believe it when at 8am the next morning, FEDEX delivered the sample. I have nothing but nice things to say about the service and quality of wood I received from Build Direct. I highly recommend them. Excellent quality. Every board was usable. Had lots left over. I think I received my shipment of wood within a week and the glue the following week. Awesome. Second to none!
Johanne B.
Kingsland, GA
Apr 10, 2012
Was very impressed with the Jasper flooring we installed. Very little waste and very easy to install. Really looks nice.
Randal B.
Fairfax, MO
Apr 09, 2012
The floor looks incredible. Can't wait to order more!
John M.
Austin, TX
Apr 06, 2012
Our customer service representative always responded very quickly to my questions and concerns. I really appreciated his help. I am thrilled with my floor. There was almost no waste as the pieces were in excellent condition. The samples also were an perfect representation of the actual product. I was nervous ordering online but thanks to you allowing me to order multiple samples of the same product I felt very comfortable with my purchase. Thank you for providing multiple free samples. I really appreciate the excellent product and customer service that I have received. I have already recommended your company and products to several other people. The only thing that wasn't up to par was the stair nosing that I ordered to match my wood floors. It did not match. After I spoke to Rodney about it and he explained it was finished in a location separate from the wood floors I was more than satisfied with the discount I received on the piece.
Jessica H.
Waukee, IA
Apr 04, 2012
Overall very good. Have already recommended to friends. Great job! Can't wait to use you guys on the next house in about a year.
Jason B.
Valley Center, KS
Apr 04, 2012
Great suggestions and help from Custommer Service folks. Very down-to-earth attitude and knowledgeableabout the products. Installed the product and it looks great. Quality is awesome. Shipment arrived as committed. The delivery person was great help in downloading and getting the wood stored in the garage. To summarize, I would recommend BuildDirect to anyone who has any flooring needs. Great product, great service and last but not the least - Great people. Free samples that were shipped and arrived within 2 days were great help in checking the various products and decisioning.
Vijay B.
Frisco, TX
Apr 01, 2012
This is my second time using your Jasper product and I'm very pleased. I'm considering purchasing the laminate for my next project through your company.
Valerie H.
Oklahoma City, OK
Mar 31, 2012
Yes very satisfied, I had a minor problem with ordering, but your response time was excellent. The product quality was as if I had visited a local flooring establishment I received my shipment in a timely manner. I'm very happy with the overall experience, and will be a returning customer. Thanks so much! I am so happy with my engineered floors! I will be letting my family and friends know about your business and your prices are great!!
Carla C.
Edmond, OK
Mar 30, 2012
Our sales representative handled my order and took care of everything - the items arrived exactly when he said they would - great job! The quality of the Jasper engineered flooring was way above my expectations - I ordered over 1600 sq ft and only 5 individual boards had some type of defect. The moldings were perfect. All items came as promised and were properly packaged to avoid damage Finally, a professional company that delivers as advertised! I will not hesitate to order from builddirect again.
Anthony D.
Schertz, TX
Mar 29, 2012
Everything went very smoothly and I am satisfied. You guys provided the quality product you promised and followed through right to delivery and even after with this survey. I'm impressed. Thanks Brian McLaughlin Garden City, NY
Brian M.
Indian Lake, NY
Mar 29, 2012
Customer service was very helpful, and the product looks great! Good company, great prices I would definetly recommend this site to others, aswell as come back.
Bradley B.
Olathe, KS
Mar 29, 2012
My sales representative was very good at answering my questions and returning my calls. Very quick and smooth.
Jiang W.
Garland, TX
Mar 28, 2012
My floors are looking great ...I love love love them and have had fun helping to lay them even though I didn't need too. My new area rugs are also wonderful. They are better than I could have imagined!!
Susan D.
Hague, NY
Mar 27, 2012
Great service, love the product!
Jonathan S.
Garland, TX
Mar 26, 2012
Our sales representative was excellent to deal with. Awesome product! I love it!
Frances H.
Columbia, SC
Mar 26, 2012
My experience with BuildDirect was great! The product and customer service was outstanding, our rep was wonderful he worked with me on my order and my transaction went very smooth. I would order again....Also the product that I order was good a quality product if you are looking for flooring they have Lowes, Home depot prices beat.. Thanks
Angie M.
Byhalia, MS
Mar 23, 2012
Friendly and accommodating. It's still acclimating to the room but it looks good. Received the underlayment in one day. A big surprise. Good price. I picked up my order in Carlisle. The only problem I had was the pallet wasn't shrink wrapped enough and I barely got out of the parking lot when the slippery boxes slid all over. I had to bungee them to get to CT. Not a big deal. Personnel were friendly.
Paul K.
Carlisle, PA
Mar 22, 2012
Very fast
Paula E.
Laguna Niguel, CA
Mar 21, 2012
our rep is really nice and very helpful. The quality and look of the floor are excellent and beautiful. The product and service are great.
Bella T.
Santa Clarita, CA
Mar 20, 2012
Our sales rep did a great job. After viewing many different samples we ended up with multiple quotes. All of which he was happy to supply and discuss with us. At first we were only thinking of installing one type of flooring in all the rooms. However, the more samples we asked for, the harder the decision was. The actual flooring we received was exactly like the samples. Great quality product! Some of the product had been damaged during shipping. However the driver pointed it out to us and had even made a remark stating such on our invoice. After opening boxes the damage was very minor and easily workable, so not a problem. The driver was honest and truthful about pointing this out, instead of just shrugging shoulders which I would expect today. Great Job! The ordering process was easy and non stressful. Something I appreciate when I'm making a large purchase online. Thanks Since we had such a positive experience cant think of anything we didn't like. Once again thanks
Jerry S.
Yuma, AZ
Mar 19, 2012
Wood flooring looks gorgeous, but was a little softer than I was expecting. You can definitely mark it with your fingernail.
Brandon M.
Carlisle, PA
Mar 19, 2012
Everyone from customer service to logistics was very helpful. I decided to go with BuildDirect, as opposed to LumberLiquidators, because I was able to easily browse the online site and view many sample photos. With the online store it is important that the experience be easy and satisfying. I think that BuildDirect is clearly ahead of their competition in this regard. Good job! Secondly, the prices are also attractive which made my choice to go with BuildDirect very easy. I would definately look to doing business again in the future.
Abdullah R.
Sugar Land, TX
Mar 16, 2012
Customer service was wonderful. Any issue I had come up was taken care of professionally and in a fast time frame. Shipping was very fast and on time. Nothing was ruined in route. Our sales representative did a wonderful job helping us out with our purchase. I would recommend him to everyone I know who wants to get new flooring.
Darcy M.
Midway, GA
Mar 16, 2012
Thank you for making this shopping experience painless. The samples arrived in a day and the product we ordered came on time, with no damamge and it is beautiful. We will definitely be buying from them again.
Diane R.
Carson City, NV
Mar 15, 2012
Great staff always helpful. Did great setting everything up. It's always a problem shipping to Alaska but they arranged everything with the best possible results. Can't comment on the shipping results because my order is still in transit. Great service will order again and will spread the word. You were great keeping me updated on the progress of my order. Thanks
Charles H.
Homer, AK
Mar 15, 2012
My rep was wonderful. I can not wait to order more products.I can not thank you enough for the wonderful customer service the follow up was great and it was a real treat to work with such a great team of people.
Jo C.
Suffern, NY
Mar 15, 2012
Customer service had great communication, very friendly and knowledgeable. I love the flooring. Easy to put down and great quality!! I would recommend BuildDirect to anyone. It's been a pleasure to do business with you!
Colleen S.
Carlisle, PA
Mar 15, 2012
I purchased flooring and matting from you and was very pleased with the entire experience. Your sales reps were outstanding. Thanks
Jerald A.
Tow, TX
Mar 14, 2012
Loved my experience and love my new floor!
Michelle C.
Shelbyville, KY
Mar 14, 2012
Amanda M.
El Paso, TX
Mar 13, 2012
I would like to thank the entire BuildDirect team for helping us resolve an opportunity in most professional and efficient manner. I would like to pesonally thank my rep for all his outstanding customer service. It important to have excellent product and excellent price but it's equally important to have excellent front line customer service reps.
Meera B.
Vernon, BC
Mar 13, 2012
I liked getting free samples so I could decide which floor to buy. The customer service was good and my shipment arrived sooner than I expected. I had one box that was damaged out of 37. The floors look great and I'm very happy with my decision. Also, the prices were excellent. I'll definitely purchase from you again and I'll recommend you to my friends and family.
Wesley R.
Alum Creek, WV
Mar 12, 2012
The ordering and delivery of the product was very easy and quick. The quality of maple deluxe engineered wood is excellent. The layout was easy. Overall we are very pleased with Builddirect.
Sivakumar N.
Houston, TX
Mar 11, 2012
We are return customers and have been pleased with your products and your company. We are always recommending your company to family & friends. We had used Vanier Trendy Collection Roasted Maple on an installation several months ago and had planned on using the leftover material including bullnose on another (current) installation. When we placed our order, the leftover material was a factor in deciding the amount to order. We noticed right away that the flooring was quite different from what was previously ordered. From color to the extent of distressing it is a altogether different flooring. I was able to confirm that there was a change in the mfg. It is still a pretty floor but it has rendered our leftovers useless and we will have to order additional bullnose. We are being conservative in our installation and hoping we will have enough flooring to complete the install.
Carl D.
Laguna Niguel, CA
Mar 08, 2012
Very personal and helpful service! Floors look better than I imagined. I did not know how it would turn out but I was thoroughly surprised with my overall HAPPINESS!!! I was so impressed with the minimal amount of pieces that we were unable to use. Bought 708 square feet for a 625 square foot job and was able to complete my entire kitchen as a bonus!! Wood was available next day but had to wait a week and a half for the accessories. I will be buying more for future projects...who knows...I may do my WHOLE house!! A definite "bang for your buck" product!!
Latara W.
Morrow, GA
Mar 08, 2012
I searched far and wide and this is the only company I found that provided me with as many free samples as I wanted and sent them to me via overnight! Thank you so much for making the flooring of my dreams so affordable.
Paula M.
Los Banos, CA
Mar 08, 2012
our sales rep was wonderful and very helpful. Product looks great and packaged well. Shipping was just on time, great
Julie W.
Oklahoma City, OK
Mar 08, 2012
Absolutely LOVE the flooring. The service was over and above on the info and help I was given. Very easy process, very knowledgable salesperson. I have had SO many great comments on the floor and have been shariing about BuildDirect to anyone who will listen!
Cindee T.
Tulare, CA
Mar 07, 2012
One carton was damaged upon delivery but no fault of builddirect. ABF took full responsibility for the damaged freight but we then had to wait several weeks for a replacement box. Beautiful flooring. Can't wait to see the finished project!
Rhonda B.
Aston, PA
Mar 06, 2012
Very professional. Very responsive. The floor is beautiful. It is so much wood for the dollar compared to the local warehouse stores.I cannot speak highly enough about my experience with BuildDirect.
Paul N.
Odessa, TX
Mar 05, 2012
Customer Service was beyond Excellent! I worked with 2 people at builddirect and they made me feel like I was their only customer. Product is beautiful! I absolutely love them and get so many compliment. I wanted in house delivery and there was a mix up since Build Direct outsourced their delivery and I got curb side. Luckily I had my floor guys there since it was raining but if I didn't I would have been in trouble. my rep from BuildDirect credited me for delivery, but if you want in house (white glove) be specific and double check it. their customer service was AMAZING from beginning to end! I know I have said it before, but my rep is an excellent representative of BuildDirect. He treated me as if I was buying millions of dollars worth of products, instead of just wood flooring. I wish he worked for me if I had a business!
Elizabeth B.
Morristown, NJ
Mar 03, 2012
I am in love with our floor, so far. This was probably the best online purchasing experience I have ever had. I was extremely nervous about making such a large purchase from an online source, but your professional manner and prompt email responses won me over. I am so glad I took the chance, because I could not be happier with the product and service I received!
Joy F.
Lumberton, NC
Mar 01, 2012
already told customer service... disappointed with shipping. Don't understand why you would send an 18 wheeler to a residential home for 1 ton of flooring.... he couldn't/wouldn't navigate my driveway which left me and my family the chore of moving a ton of flooring an extra 30/40yds to get it out of the street. If you're going to use 18 Wheelers... get a motorized pallet mover so driver can leave at the house. your customer service made the deal... happy with everything up to the shipping. Haven't installed floor yet, but it appears to be what my wife desired.
James P.
Elverson, PA
Feb 29, 2012
My entire experience from ordering to delivery was wonderful. the customer service rep was very helpful and professional. The flooring is being laid and so far, there are no damaged pieces and it looks wonderful. Thank you very much. I had searched all over town and I think I got the best quality and price with builddirect. It would be nice if u carried the T molding for that wood as I had a very hard time finding a match
Claudia S.
Miramar, FL
Feb 28, 2012
Poor advise and response to Baby Threshold concerns There were more unfilled cracks in the knot holes then expected thus increasing the number of unused pieces. The flooring did not have the orange tinge that made the samples so interesting. I was very disappointed with the Baby Threshold ... the stepping was 1/4 inch whereas the flooring was 1/2 inch.This greatly increased the installation difficulty ... i.e. shimming required. When I asked customer service ... they said nail it to the flooring ... I don't think so. Other suppliers provide proper stepped moldings. The flooring looks great although the glue down process is tedious.
Fred H.
Leesburg, FL
Feb 28, 2012
Ordered online. Delivery driver to my location was very little help to unload. My wife and I did 98 percent of it. The process to order was good and easy. Overall everything was very good besides delivery and unloading process. But I don't consider that your problem.
Dusty B.
Pella, IA
Feb 26, 2012
my rep was WONDERFUL. Called once with a question and he assured us that if we did not like the product, we could return it. He sent us a quote, we placed an order and before you know it, the product was delivered. The JASPER Champaign Maple 5" engineered flooring is wonderful. We allowed the lumber to acclimate to our home while I installed 3/8 plywood over our OSB. We had carpet before. Used my power nailer with 2" ring shank nails to place the plywood. Follwed mfg. directions and advice from others, and began laying flooring. Used 1 1/2 staples with a Bostich stapler to secure floor over #30 felt paper. It took me one week to install 1000 sq feet of the flooring. Just finished today with the threshold strips. We love the look!! I could not believe that it only took 4 days from date of order to day of delivery. Local freight company came with a lift truck and pallet mover, unloaded the 58 cartons [all shrink wrapped] and moved it into our garage. They had called the day before to confirm delivery. I was hesitant to order on line [phone order] but with the FedEx. samples and my reps help everything was easier than I could have ever imagined. There was very little waste to the product, the price was right, and the finished product looks better than I had expected. So glad we went with the maple rather than oak. Your E-mail confirmations and communications are great. Your website could use a few more photos of finished projects. My wife loves her new flooring. Did Bedroom and walk in closet, great room, and dining room. All flow together. I am afraid that I have created a monster as she is now running around with a dust mop making sure that there is not one spec of dust or footprint on "her" new floor. Carpet does hide dirt, hardwood flooring does not. We always said that when we lost our two dogs, that we would replace the flooring. We did and BuildDirect made it happen. Hope the Jasper finish lasts.
Greg B.
Hilbert, WI
Feb 23, 2012
Product arrived less than a week after it was ordered. Will use BuildDirect again.
James D.
San Jose, CA
Feb 19, 2012
We have not installed it yet, but from what we can see it looks good. We appreciated our representative working with us to get the best price and take advantage of the best product for us.
Marilyn W.
Salt Lake City, UT
Feb 17, 2012
Denise B.
Parrish, FL
Feb 17, 2012
We purchased the Texas Brown Engineered Hardwood Flooring for a lakehouse and we have really been pleased. It looks great and our contractor said it was really easy to install. I would recommend it to anyone, especially given the favorable pricing.
Brian G.
Dry Ridge, KY
Feb 14, 2012
We purchased the Texas Brown Engineered Hardwood Flooring for a lakehouse and we have really been pleased. It looks great and our contractor said it was really easy to install. I would recommend it to anyone, especially given the favorable pricing.
Lawrence K.
Scottsdale, AZ
Feb 12, 2012
Product is first rate and looks great. Shipping was fast and reasonable. better product and faster delivery than I expected. Will definately recommend to others
Ted R.
Greenacres, FL
Feb 11, 2012
Ordering the free samples allowed us to make an informed decision about which materials we'd like to purchase for our home. Sales representatives were very accessible via both email and phone, which was helpful; email I can access readily during the day when I'm at work, so I appreciated having that option. We are so thrilled with our new floors! The finished product looks amazing!
Devon D.
Lincoln, DE
Feb 10, 2012
I love my new floor!! This wood is so much better than everything else I was looking at and the price beat them all. We wont be staying in this house very long but I can tell you I want this exact floor in my next house.
Christy R.
Bountiful, UT
Feb 09, 2012
Have not installed yet, but it looks fantastic.
Zac K.
Pittsburgh, PA
Feb 09, 2012
My entire experience with BuildDirect was positive! The samples arrived quickly, customer service sent quotes promptly and followed up. Placing my order was easy as pie! My customer service rep even saved me money by pointing out I had over ordered padding! THAT is customer service! To top it off, the installer commented on the great quality of both pad and floor and was impressed by the price I paid! I would recommend BuildDirect to anyone shopping for flooring.
Megan A.
Costa Mesa, CA
Feb 08, 2012
Great price. Quick delivery.
Steve W.
Garland, TX
Feb 07, 2012
My rep was very helpful on line and by phone with placing my order. my order was delivered by a carrier. the driver was on time and a pro at unloading the my order
Jeffrey W.
Thomasville, PA
Feb 06, 2012
This was my first experience with BuildDirect. I found the service to be excellent. Quick response at the initial set up of the order. product was delivered on schedule, and I love the floor. I am sure to suggest this company to my friends.
Maria B.
Winnipeg, MB
Feb 06, 2012
There are a few boxes with much more black knots than the rest, resulting in some areas with drastic variations in appearance. Other than this, floor looks very good and seem quality and durable.
Catherine C.
Des Plaines, IL
Feb 01, 2012
My rep was very helpful. It seems to get dents and marks in the wood very easily. I expected the surface to be more durable. The product is beautiful.
Sylvia T.
Belton, TX
Jan 28, 2012
Sales Rep was great to work with. Very professional. Thanks
Bud A.
Lakewood Ranch, FL
Jan 28, 2012
Haven't installed yet but it looks great
Theresa M.
San Antonio, TX
Jan 25, 2012
We are VERY pleased with the service, product, quality and delivery from Build Direct. Our floors look wonderful! We will definitely recommend you to others we know that are looking for products such as yours.
Curtis W.
Round Rock, TX
Jan 24, 2012
looks beautiful. awesome value. well made. some boards were bowed from storage. super quick. thanks. overall, very good. i will not hesitate to use builddirect in the future if i need something.
Mark W.
Corona, CA
Jan 21, 2012
I was completely satisfied with my experience with builddirect. Everyone I dealt with was helpful and professional. the salesman who put me at ease about buying a large quantity from a company I knew very little about. He is professional, kind and knowledgeable. I purchased 1100 sqft of birch sunset. I love it!! My project is completed and absolutely beautiful! everyone is amazed. Sorry to go on and on, but seriously, you even beat Lumber Liquidators. prices. By the way...only 1 plank out of ALL was partially damaged when delivered! AMAZING Thank you
Becky F.
Lake Arrowhead, CA
Jan 21, 2012
Completely satisfied. Agent was courteous and helpful Floors look great and so far no problem installing them. Delivered ontime and unloaded carefully I was impressed with the selection and the sample was true to the flooring I ordered. All around good experience.
Daniel G.
Anastasia Island, FL
Jan 20, 2012
Customer service staff were very knowledgeable
Arlyn G.
Osoyoos, BC
Jan 14, 2012
I should have been told that there was a problem delivering the floors from the very beginning, not when I am ready to order. Not applicable as I canceled the order
Robert B.
Manhattan, NY
Jan 14, 2012
Wonderful experience. I strongly recommend this service to anybody.
Peter T.
Springfield, IL
Jan 14, 2012
This order was excellent turn around time, but the tiger strand bamboo purchase caused significant delays for our project. our rep does a great job of providing service for our company. We will continue to acquire flooring materials from Build Direct. Very happy with the service. Wish that samples were available for all products, including clearance items, to avoid complication and delay.
Andre H.
Duluth, GA
Jan 12, 2012
The entire bottom row of boxes on the pallet were damaged upon arrival.
Charles R.
Saint Augustine, FL
Jan 11, 2012
Love the product, love how fast it shipped here, love how helpful everyone we talked to was, love the price!!!! Will definitely recommend to anyone we know looking for quality wood floors!! Thank you!!
Mark M.
Trout Lake, WA
Jan 08, 2012
My wife and I like the look of this product. I was very satisfied with the delivery. I am very pleased with the excellent deal I received for a product that looks great and is easy to install.
Luis R.
Placerville, CA
Jan 07, 2012
No problems with customer service. Very pleased with the engineered wood and the baseboards. I debated between laminate and engineered wood for quite awhile. So glad I went with this engineered wood.Shipping- First, the tracking was unavailable. I contacted the delivery company who told me it would be delivered on a Thursday, but that we would receive a call the day before. The delivery came on Wednesday with no call. Luckily my husband and son were at home, but they ended up being late to an appointment because of having to assist the delivery driver. He could not operate the lift to lower the boxes to the street, so my husband and son had to get in the truck and lift the boxes out. We have a large driveway and the driver would not drive on to the driveway, so my husband and son had to not only lift the boxes from the truck, but also carry the boxes to the garage.
Betsy P.
Hutto, TX
Jan 07, 2012
You provided great help via the chat feature on your website. Product looks great! Originally shipped me someone elses order. But, luckily it was caught before it was taken off the truck. My order arrived the next day. Then 3 days later you tried to deliver to me the same order - again! I would order from you again.
Alan R.
Cincinnati, OH
Jan 07, 2012
floor looks great thanks
Marlin H.
Mcallen, TX
Jan 04, 2012
Customer Service was personable, helpful, responsive. Will install 3 week in Jan.; so will have to get back to you. Shipping was fine.
Stephen S.
Camarillo, CA
Jan 01, 2012
Except for Pre-primed baseboard which we were not satisfied with the design. According to BuildDirect's 30-day full money back guarantee (including paid-shipping). However, I was charged with shipping for returning the products that I am not satisfied. Delivery was on time but shipping company came with a truck with no liftgate. So, we had to refuse the first delivery. Second delivery came with same truck with no liftgate. At that time because of time constraint, we had to pay someone to bring down the products from the truck. Shipping is very important part of online business. If you improve shipping service, then BuildDirect would be the best. Your shipping service for the sample floors was very fast and impressive. Your best advantage over the other online flooring company. I requested samples from other online flooring company which takes 2-3 weeks but BuildDirect took 1-2 day. Engineered hardwood floors were very good quality (better than expected). Service representative was very responsive and helpful.
James Y.
Astoria, NY
Dec 30, 2011
The floors we ordered are beautiful and arrived way sooner than expected. The price was unbelievable and we will definitely order from you again and encourage our friends to do so as well. Thank You!!! :)
Vicky M.
Albuquerque, NM
Dec 27, 2011
The service provided was excellent. It was a pleasure doing business with you. We have already recommended you to other friends looking to install new flooring in their home. We were completely satisfied with your service and product.
Curtis W.
Round Rock, TX
Dec 23, 2011
I have order a few times and highly recommend your company
Richard V.
Caledonia, NY
Dec 23, 2011
I have not yet installed and only opened only one pkg. so far and 1 long section had 'chattering' marks. How often might I run across a board with these marks is a concern of mine ?
Dorothy P.
Shelton, WA
Dec 22, 2011
I have bought 4 floors to date And the customer service has always been great Nice product to work with There was a hickup on thisnlast purchase but they made it right and it all worked out in the end.
Jess H.
Napa, CA
Dec 22, 2011
Was satisfied with most of the product. However; I was upset that 16 boards were sent to us that had the ends cut off and huge notches cut out of the boards. Completely unusable. I filed a claim and was refunded for the 16 boards. But unfortunately I don't think I will buy anything else from Build Direct as I can't totally trust that a quality product will be sent to me.
Diana S.
Dundee, OH
Dec 21, 2011
my rep was excellent! he was an excellent customer service agent. He was very knowledgeable about the products, was helpful in giving advice, and was attentive to our needs. I would recommend him to anyone who wants great customer service
Amanda W.
Baltimore, MD
Dec 19, 2011
Top notch customer service. Wood looks amazing! Everything was executed in a professional manner, from the ordering to the delivery of the word. Customer Service Representative was very courteous.
Spencer M.
Cartersville, GA
Dec 17, 2011
great to work with! we recommend you to everyone doing new floors! Just wish you had trim to match the flooring we got!
Paul H.
Manistee, MI
Dec 16, 2011
slight error in content of my order- was a factory box mis-label issue. BD corrected it the day I sent up the flare. Great job. super good looking 3000+ miles to my door- but "liftgate" almost had me have to truck by hand 800 pounds 200 feet. Trucker helped out with pallet roller to my garage.
Robert D.
East Amherst, NY
Dec 15, 2011
very happy with the product.
Fred K.
Oro Valley, AZ
Dec 13, 2011
I really enjoy working with our customer service rep as he provides real value in finding the best product & price. His efficiency and demeaner are great. Installed it last week. Looks great. Right on schedule.
Chris G.
Frontenac, MO
Dec 11, 2011
We haven't finished but so far we are very happy with it. There were problems taking it off the truck. had to remove boxes from truck individually... 28 boxes. Acacia engineered wood is what we bought and we love the different and distinctive pieces in it, it really is beautiful and just what we wanted.
Paula W.
Raleigh, NC
Dec 11, 2011
The guy that delivered our flooring made us meet him in town (about 15 miles from our house) because he said he didn't think he could turn around in our driveway. I told him that I thought he could but he insisted on us meeting him. My husband had just worked off midnights and had only been in bed 1 hour and I had to wake him up so we could go meet the delivery person. I thought that was why we paid $176.00 was to have it shipped to our home, not 15 miles from our home. We haven't put our hardwood flooring down yet but what I can see of the product (we opened one box) it looks very good. I can't wait to get it in my house. our rep was very helpful!!
Kelley R.
Lewisport, KY
Dec 10, 2011
Several of the boxes had substantial damage and could not be used, they should not have been sent or even taken off the delivery truck Other than the shipping experience everything was good.
Shawn P.
Haverford, PA
Dec 08, 2011
The salesman was awesome. Love working with him. Product was very good. Some flaws, but not many. Shipping was faster then you said it would be.
John M.
Arlington, TX
Dec 08, 2011
I loved the look and feel of the wood flooring. It was easy to install and the random lengths were just the right size and variety. The only negative remarks are that I feel the finish of the wood scuffs and scratches easier than other brands I have worked with, and I have had quite a bit of the longer boards end up being a bit too bowed to use. My overall experience with BuildDirect has been very positive. The service has been great and the on-line order process is super easy. I appreciated the fact that BuildDirect took the time personally call me to validate that my billing address was different that my shipping address to ensure my order was legitimately made on-line. In an age where on-line fraud is quite prevalent, the extra peace of mind that BuildDirect is reviewing each order in detail is very reassuring.
Derek B.
Heathrow, FL
Dec 06, 2011
wonderful service and delivery! the floors are absolutely beautiful ;)
Melinda T.
Scott, LA
Dec 05, 2011
my rep was great! he was very helpful in answering our questions and placing our order. Some of the boards are warped so they cannot be used.
Valentina B.
Bethlehem, PA
Dec 05, 2011
I specifically inquired if all product including the moldings and T pieces were in stock and was assured that they were. Later after project started, informed that the accessory pieces needed to be manufactured; thus delaying project. It is currently continuing to delaminate in new places every week. Cracks are all over the place. Independent certified inspector I hired says these issues are manufacturing issues. The worst consumer experience in my lifetime. Continues to get worse.
BuildDirect Response: We're sorry for what resulted out of this situation. A 3rd party inspector was sent out by us to investigate this situation, and it was found that the wood, an exotic species that grows naturally in the tropics, became cracked, checked, and delaminated due to the dry climate in which it was installed. The information as to the kinds of measures to take when proceeding with a project like this is outlined in the instruction materials we've made available online. Still, this is a very unfortunate situation, even if we had no control over it.
Timothy T.
Las Vegas, NV
Dec 03, 2011
way better than expected, The best I've worked with
Everett H.
Fort Myers, FL
Dec 02, 2011
Yes, both me and my wife called several times before the purchase in order to get as much detailed info as possible. Everything from the baseboards to the plastic underlayment to the actual cherry flooring seemed to of very high quality; just what we expected when we ordered from you. Very pleased. Everything was received when promised. The freight company was outstanding and provided me additional help getting the wood flooring to a safe and dry place...excellent. It was a very good experience and I will share your name with friends should they need products that you can supply. It was all good!
Deb S.
Westlake, OH
Dec 02, 2011
The website was very easy to manuever, which made the ordering process really simple. The flooring was exactly what we expected. We were actually surprised because we figured at such a great price the product would definately be of poor quality, but much to our surprise the quality was great and just what we wanted. Shipping was fast and we had the product in less than 5 days. Every local place we visited said shipping would take about 7-10 business days, but not with Build Direct. While other companies said it would take 10 days just to receive the product, buying from Build Direct made it possible for us to receive the product and have it acculumated and installed in less than 10 day. From beginning to end this was one of the most pleasant and easy purchases I've ever completed. The price was very reasonable. I would definately refer Build Direct to my friends. I love bragging about what a great deal I got!
Lovie H.
Las Vegas, NV
Nov 28, 2011
Good product, great online buying experience,friendly delivery
Jim B.
Saluda, NC
Nov 28, 2011
I had one damaged box that looked like a fork lift had punctured the side of the box. About 10 pieces were damaged. Otherwise the product was excellent and went down quite nicely. I was pleased with the service and product. Only one box was damaged in shipping. As noted above, I had one box of flooring that was damaged. It looked like a fork lift had punctured the box and about 10 pieces were damaged. I was pleased with the salesman who took my order , the service and the price. I felt the product was excellent and is installing quite nicely. I will let you know if the damaged box will prevent me from finishing my floor.
Robert M.
Mena, AR
Nov 25, 2011
Truck driver tried to fit a pallet onto a liftgate that was too small and all boxes dropped onto the street damaging them.
Scott D.
Sulphur, LA
Nov 23, 2011
I wish the sample showed more of the handscraped appearance. I did not know what handscraped was and was a littled disappointed in the appearance of the overall look. Since my contractor was there to install and my floors ripped up, I did have it installed. I love the color just not the rippled look. I think my rep was extremely helpful to my contractor when he contacted him about sub-flooring for the installation. In addition, he contacted me after I received my samples and helped me with the ordering process.
Judi F.
Thorofare, NJ
Nov 23, 2011
The builderdirect experience was painless and I was very happy with the service and the product. everything was excellent. I was missing four boxes, but i only blame myself because i did not count the boxes once they arrive. I'm in a very tight budget with my project so i decided not to install the wood in the closets and by doing this, i had enough. Thank you for everything and i would use builddirect again.
Will P.
Culver City, CA
Nov 23, 2011
very friendly and helpful staff for the price paid the quality was good. Arrived as expected and in good condition. Everyone that has seen the floor loves it and so do we. The only negative was that the first sample sent on the floor we chose had a blotchy finish so we ordered a second sample - actually 2 of them to compare. Those samples were a completely different color than the 1st and were very golden toned. The actual product was more like the first sample. Because of this the floor in the adjoining dining room didn't blend so we called back and ordered more to do that room. Our rep was very helpful to get me just what I wanted. The only drawback on the second order was the high freight with a smaller amount but it was still a decent price even with the freight.
Sheri H.
East Layton, UT
Nov 19, 2011
I am very happy with the quality of the engineered wood. My floors look beautiful, just like the sample. The customer service at BuildDirect was excellent.
Lynda L.
Scottsdale, AZ
Nov 19, 2011
Your rep is very helpful, I have dealt with him on two orders. I am very satisfied with your product. I am a second time buyer. I am very satisfied with both your product and your customer representative. I would highly recommend your company again. I watched your install video and it was very helpful. Your free samples are a plus for your business
Charles G.
Shohola, PA
Nov 19, 2011
My enquiries were attended to very promptly. I have completed installation and my floors look wonderful. The shipper was unaware that they had to deliver my order home. They called me several times asking that I arrange to pick up the order from their office. In general, I was very satisfied with the service I recieved, from sales right upto delivery. Keep doing the good work. your big win for me, is consistency in doing what you say you will.
Levy S.
Fort Mcmurray, AB
Nov 17, 2011
The shipment was on time, and the driver was helpful. However, the packing was very poorly put together. The pallet that the material was on was totally destroyed, making it very difficult to get the flooring off the truck. The floor is installed now, and looks fantastic.
John G.
Willis, TX
Nov 14, 2011
Lighting fast shipping!!!!
Nina G.
Port Saint Lucie, FL
Nov 13, 2011
could not have been better. it was actually a pleasurable experience. service was the best
Dennis K.
Elgin, SC
Nov 13, 2011
Shipping was super fast, but material showed up with some of the banding snapped and pallet busted. It was left in this state. If I didn't block up the pallet, the boxes of flooring would have continued to sit with a bend in them. Loved the selection, price, service, speed in shipping. We haven't unpacked and installed the flooring yet so I can't comment on quality as of yet. Only issue so far was the state the material arrived in.
Steve M.
Centerville, OH
Nov 11, 2011
very helpful and knowledgeable about products I compared the floor to other products and found this to be better than others and double the price. I have installed many home depot floor products and none compare to your flooring. shipping was on time
Leonard M.
Estero, FL
Nov 09, 2011
the click floor was a pleasure to work with, very nice. the hard wood floor is going down today. looks good
Mike M.
Freeport, NY
Nov 08, 2011
I was very pleased with every part of our transaction with you. Thanks.
John S.
Yuba City, CA
Nov 07, 2011
VERY impressed with how professional and capable everyone is. I picked up the floors, but it was a very easy process. Please keep doing what you are doing, selling an amazing product and being about to do so with professional friendly service. We will be back!
Christy M.
Morrow, GA
Nov 07, 2011
Great online purchase experience. Actual floor and sample were an exact match. High quality material with no damage - completely satisfied!
Tamika C.
Pikesville, MD
Nov 07, 2011
Your web site was easy to use and I had no problems. Reminder notices were generated to let me know the status. I laid the floor myself and it looks great. Very happy about the purchase!! Good job!! The wood had been in Garland, Tx warehouse for a while but I was given the order number to give to the warehouse to pick it up and they kept telling me they didn't have it but BD kept saying "It's there". After around 13 or 14 phone calls, the lady from BD FINALLY stepped up and called to speak with the storage facility in Garland and they needed the PO number and NOT the order number. Somehow that was MY fault is the impression I got. If I order again, I will remember to give the warehouse the PO number. But you have to know to ask for it because it's not in any of the emails. Beautiful floors. The texture and color are perfect. It added a lot of value to our home. And the price is outstanding!.
David E.
Garland, TX
Nov 06, 2011
Had a few damaged pieces so would love a touchup colour included just in case! Awesome experience just a few damaged pieces
Liza L.
Surrey, BC
Nov 03, 2011
I am very pleased with all aspects of my experience with your company. The wood flooring is magnificent!
Adam B.
Riesel, TX
Nov 03, 2011
arrived faster than expected, but a couple of boxes were damaged and contained damaged pieces.
Patrick D.
Austin, TX
Nov 02, 2011
You did answer a couple questions for me in addition to taking my order. As much as I have unwrapped so far, it seems very satisfactory. They provided the liftgate service wheeling the portable forklift to my garage door.
Charles B.
Guilford, CT
Nov 01, 2011
Product is still in packaging and will be opened shortly. Project is slightly behind schedule, and deliver was way faster than expected.
Ron V.
Sherwood Park, AB
Oct 31, 2011
I was a bit nervous buying the flooring online without actually seeing it first, but I couldn't be happier with the quality. Also the people who installed the floor loved the different precut lengths. It made installing the floor so easy. I loved the product and the price was better than anything I could find locally. I've already started recommending your site to others.
Kris G.
Mishawaka, IN
Oct 29, 2011
I have always found BuildDirect's customer service to be top notch. The 3/8" hardwood was good quality. While there were some pieces of flooring that could not be used, it was an extremely small amount. A+ on quality. Shipping was fine and as advertised, although the prices for shipping seemed high. I have purchased several large orders from your company and have been happy with the results. However, the shipping rates seem inflated and have caused me to shop elsewhere for several items. Additionally, the accessories for the wood flooring (thresholds, stair nose, etc.) are EXTREMELY overpriced. I have purchased several large orders from your company and have been happy with the results and most of the product prices. However, the shipping can be excessive sometimes and the accessories for engineered wood flooring (thresholds, stair nose, etc.) are very expensive. I purchased approximately 1,000 sq. ft. of 3/8" engineered Vanier Cosmopolitan Trendy Collection in Truffle. I am very happy with the flooring and quality. That being said, accessories will most likely cost me nearly $1,000 for stair nose and thresholds when my total flooring bill was around $2,300 (with shipping). I love the wood and other products that I have bought from your company and will continue to buy additional material but it would be nice to see accessories and shipping prices come down.
Andrew L.
Columbus, IN
Oct 28, 2011
We ordered the 7 inch heart pine boards, the quality and finish was wonderful. We are putting it through out our entire house and installing it is simple. They lock together firm. We have already had many compliments. The sales staff was remarkably kind and helpful. we will be ordering again as We will also be putting down new tile. nothing you can do to make it better, we are 100% satisfied.
Bobby D.
Thomasville, GA
Oct 26, 2011
I was thoroughly pleased with the quality of service from your reps.This is only the second time I have purchased product from Build Direct, but it is definately not the last. Thank You. I have not yet had the flooring installed yet, but I love the look of the distressed wood. Very fast and followed up with email confirmations as well as personal phone calls. I will be sure to recommend Build Direct to all. It has been a pleasure to be a customer of Build Direct. It's not often we can say that, especially when in the process of any building or construction project.
Paul & Julie M.
Corbin, KY
Oct 25, 2011
always an excellent experience as always the product is superior to other products on the market that are comparable fast and dependable The sale person handles the business in an excellent manner. he is great! Thanks for everything
Michael S.
Bossier City, LA
Oct 25, 2011
my rep is very knowledgable and friendly. Eager to make things happen. What is good is EXCELLENT, but there are too many flaws. Out of 100 boxes opend so far, only two boxes have been perfect. Many boards have blisters, depressions( dents) or edge/corner damage. A lot of boards have had burnish marks or dull finish down one side of board. I just went through 6 boxes and it yielded 43 usable boards. Eleven of the boards had no trail edge and six of them were in one box. Took longer to arrive than it should have. Two of three pallets were destroyed and boxes were tumbled. There's no question this product has the potential to be EXCELLENT, but Quality Control is terrible. I'll open a box and the first boards are clean, dust-free and perfect. Further down you find trash between boards causing dents in top surface, or broken corners on otherwise protected boards. I've been taking the time to examine every board, mark the flaws, photograph them, download, label and E-mail the pictures to your staff. Very time consuming. What is down is beautiful, but screening for all of the defects has really cost me, time-wise. Probably would not do it again. Your staff has been great. Product has great potential, but simply too labor-intensive sorting out all of the flaws. Even with the ability to use some portions of some boards, the constant sorting to find something to fit takes way longer than cutting a good board to finish a row and using the other end to start the next row. Even though all of the damaged wood will be replaced for me, I still have to lug all the replacement boxes into the house . . . AGAIN.
Larry P.
Moncks Corner, SC
Oct 24, 2011
Product offerings were well presented and ordering was easy. Shipping was very fast and accurate. Location of manufacture should be displayed on web site.
Bruce E.
Hackettstown, NJ
Oct 23, 2011
Very pleased with value for dollars spent. Thank you the flooring exceeded my expectations. Quick shipper Very helpful when needing installation details. I tell others about the great value I've found with Build Direct products and I highly recommend you to them.
Fletcher M.
Hurdle Mills, NC
Oct 22, 2011
It was made very easy all questions answered before I ordered. Much more than I had even thought it would be. love love the floor beautiful and everyone that sees it thinks so. My husband had a very easy time putting it down and we had 2000 sq ft It was right on time GREAT!! Will deal with you again. Will recommend it to family and friends.
Nancy J.
Oak Hill, OH
Oct 22, 2011
Beautiful flooring at an excellent price! I have recommended you to several friends. Although I had called and written to you in advance, you nevertheless shipped the lumber to me rather than to my contractor. I was moving and so my phone number was temporarily disconnected. Shipping company called me to verify shipment, but since my phone was not working I never received call. This delayed shipment and added installation time, which was a huge hassle for me.
Bonnie M.
Brooklyn, NY
Oct 22, 2011
Love my beautiful new floors. I was leery of going with a company thru the Internet, but it was a great experience. I would definitely buy floors from BuildDirect again.
Michelle H.
Highland Village, TX
Oct 22, 2011
Excellent customer service! the floor is beautiful!
Christi S.
Alpine, CA
Oct 22, 2011
Customer service was excellent during the ordering process and actually prior to that with the willingness to send samples and the prompt receipt of those samples. We have not yet viewed all of the flooring received but the product we have looked at is excellent. The shipping time was less than I week and that was faster than any of the flooring stores I had visited. So far this has been a great experience, especially living in a smaller town in northern Wyoming where it seems service is not necessarily a high priority. We have not had the flooring installed yet but the product is very attractive and "exceeds expectations". This is the best product we had seen in our target price range.
Mike F.
Sheridan, WY
Oct 19, 2011
Customer service was extremely helpful when I needed more material. Very easy to work with, great customer service, and on-time delivery. Won't hesitate to recommend to friends. The product actually looked better in my home than on-line. Beautiful flooring. Thanks to previous reviews, I was aware of the sensitivity to scratches and I put pads on all my furniture before placing them on the floor.
Bryan G.
Ocean Pines, MD
Oct 19, 2011
I received several calls per day while i was deciding whether to purchase from you guys. after i paid $3000 i had no contact from you til now. the product i great. i would buy again. but a little follow up contact would have been helpful.
Bobby F.
Oklahoma City, OK
Oct 18, 2011
My order was slow to ship because I had it sent to my Contractors Warehouse. I was not even called and asked about this until after 1 week had passed. If the order was held up becuase of this I should have been called earlier.
Robin H.
Norfolk, VA
Oct 18, 2011
my sales rep was a pleasure to work with and very quick to respond to my questions. so far we are happy with the quality of the product. The shipment arrived without major hassle. however, it was sent two weeks too early, so we had to deal with 64 cases of flooring sitting in our house!
Jonathan W.
Carrollton, TX
Oct 18, 2011
Very good buying experience. Will purchase again from them. Highly recommend.
Milton O.
Ingram, TX
Oct 16, 2011
my rep helped me a lot. I had a lot of questions and he always got back to me right away. Great experience. Great customer service. I was nervous about ordering my wood floors and some tile online, but everything was beautiful and I got the products quickly to my home in Alaska. I would recommend Build Direct. I appreciated receiving the samples free of charge. I received the Australian Cypress in a sample and took a chance and purchased almost 1000sq feet. It was easy to install and looks beautiful!
Shelann M.
Seattle, WA
Oct 14, 2011
Great Job...Keep up the good work !
Jeff P.
Pagosa Springs, CO
Oct 11, 2011
Agents seemed to be very informed about the product and helpful in making decisions. Very good quality for the price for sure. Received most of the product in a timely fashion. Still waiting on some accessories at this time, however.
Jeff S.
Waddell, AZ
Oct 11, 2011
Our rep was courteous and very helpful. The shipping company called when the order was on the way to my house so I could meet them there. When I arrived, the driver had already unloaded the flooring onto the driveway. I opened the garage door and he put it in the garage for me. Great service! We're very happy with the engineered hardwood flooring we purchased from BuildDirect. The quality of the flooring is excellent, the service was excellent and the price was competitive. Our new floors look great!
Sam T.
Moore, OK
Oct 07, 2011
very fast shipping, product arrived within days of the order We had a wonderful buying experience with sales. He is personable, knowledgeable, and very helpful. Samples of products arrived overnight and helped us greatly in making our choice for flooring. Once our order was finalized the products arrived within days with no delays in shipping or product availability. We will definitely be recommending BuildDirect to anyone considering a flooring purchase.
Mark F.
Walnut Creek, CA
Oct 06, 2011
We are enjoying the new engineered wood floor. We liked the wood product and your service. We will order more from your company. Thanks
Mike H.
Plano, TX
Oct 06, 2011
Great customer service. Very flexible I like the quality of the flooring Great I would recommend Build Direct to anyone.
Stephen T.
Gulf Breeze, FL
Oct 05, 2011
I called several times with questions before and after the purchase. It was very ease to get the answers I needed. One word,,,awesome! Picture on site of the product was not totally correct, but the sample sent was exact same as delivered. Very good shipping and very fast. It arrived before the date given. Love the site. I have pic's if you would like them. Great Job!
Brian H.
Fayetteville, AR
Oct 05, 2011
Not very good experience with your mechandize return policy. My installer told me it was better to install engineering wood glue down over concrete than floating. But I mistakenly brought the underlayment for floating installation. I asked your rep who told me I would have to return all items on the invoice within 30 days to avoid shipment charge. If I only wanted to return the underlayment than I have to pay $230 for shipping fee even within 30 days.
Frank H.
San Jose, CA
Oct 03, 2011
as far as we know the product is excellent we could not open all the boxes.
Doug S.
Saint Cloud, FL
Oct 02, 2011
everything was seamless and smooth- product was perfect again - as promised - couldnt be happier again - perfect - driver helped me put the flooring in the garage I was hesitant at first to install engineered floor vs "real hardwood" this is my third floor install and I couldnt get over how ez it was to glue and float the floor. we couldnt be happier. Engineered is a great way to save a few bucks with the added bonus that in the future you can easily pull it up if you get sick of it. Our rep was great and helpful. I will buy from you guys again and I have been telling people to consider your company for their needs in the future. keep up the great work.
Michael H.
Guelph, ON
Sep 30, 2011
Every one we have spoken with has been very courteous and helpful - especially my rep.
Roger L.
Waveland, MS
Sep 28, 2011
Very easy to work with and offered great prices
Shawn D R.
King City, MO
Sep 28, 2011
Very easy to use & my rep was a great help in purchasing & issues that came up with ABF. Our hardwood are incredible. People are shocked to here how affordable they were & that we installed them ourselves! Thanks.
Michelle C.
Woodstock, GA
Sep 28, 2011
I was pleasantly surprised by the entire process. I had never considered ordering hardwood flooring online but the samples reassured me that the quality was good and the pricing could not be beat. I will definitely spread the word.
Paul A.
Livermore, CA
Sep 27, 2011
No complaints...love my new hardwood floors! I would say the only problem that I had was that the wood was delivered earlier than expected with very little notice......just a small logistics problem.
Lynda L.
Scottsdale, AZ
Sep 24, 2011
So far so good. Nice looking flooring, reasonable price for 12mm laminate flooring. Looking to buy baseboards, moldings, trims, and stair noses when we decide to paint :)
Tiffany M.
Carson, CA
Sep 24, 2011
We saw the product we bought at a flooring store "on sale" for $6.50 a square foot plus $4/sq. ft. installation. The flooring store did what it could to obscure the product's identity to make it difficult to find on the Internet, but persistence pays off. I found the product at BuildDirect for $2.88/sq. ft. and found an independent contractor to install it at $18/hr. Man I love getting wholesale pricing on the Internet. The product arrived relatively quickly and was in perfect condition. We ordered other items (threshold piece, installation kits, under-padding) which all came from different warehouses but all arrived within a week of the flooring. I highly recommend BuildDirect.
Aaron P.
Santa Fe, NM
Sep 23, 2011
my sales rep was extremely helpful and very professional. He supplied us samples faster than we could have expected.
Gary J.
Port Huron, MI
Sep 22, 2011
Your company is my goto place for flooring. The flooring is beautiful like the previous time. I especially like the curbside delivery which was actually right into my garage. Thanks.
Corey F.
Hammond, OR
Sep 18, 2011
I really like the product. It is dark, so cleaning it daily is a must(especially with a pet). Used BuildDirect to floor the entire house. I would do it again!
Scott B.
Hubbardsville, NY
Sep 16, 2011
my sales rep was great to work with. He was patient with my requests. We had a hard time deciding on the color and he was good about sending the samples quickly. We had to stay within a budget like most people and we had a lot of square footage to purchanse. I am very satisified with what we got for our money. There are some rough spots on the finish and a couple of "stamps" the manufacturer used to give the distressed look but once installed you don't really notice them. No issues with the shipping. No damage to any of the product. I have been very happy to date. I am hoping the finish holds up to the warranty but only time will tell on that. That issue would be the same regardless of where I purchased so I don't hold that against BuildDirect. Again, my rep was great to work with.
Twila A.
Kansas City, KS
Sep 16, 2011
Great Job to everyone for answering all my questions Too many follow up sales calls, a couple are okay but after a couple it's annoying. Loved dealing with Build Direct. Great service, Great Quality & Great Results
Laura A.
Maricopa, AZ
Sep 15, 2011
The product was shipped in short order. I was regularly kept up to date on the status, and able to ensure some one was home to take delivery, and that appropriate resources were available to take delivery. Taxes and duties were all looked after. Proof of quality requires some time to evaluate. The product looks great, I had a great experience (so far anyway), and will certainly consider making other purchases as the opportunities become available.
Reed W.
Winnipeg, MB
Sep 14, 2011
Great service, very much high standards. Very professional and prompt delivery. Great customers service.
George M.
Calgary, AB
Sep 14, 2011
The color of the wood flooring was 2 shades darker than what was purchased in 2005. We expected some difference. We are very unhappy about this level of difference.
Dennis F.
Jacksonville, FL
Sep 14, 2011
Quick and easy... great quality product at prices unheard of elsewhere.
Seth S.
Carlisle, PA
Sep 13, 2011
Customer service was helpful. The trucking co you used,even with Terminal Pickup, it was awkward and slow. I contract sales for our Installation Business. I often refer our Customers to BuildDirect.
Sanders B.
Sallisaw, OK
Sep 09, 2011
I already have, a friend of mine is going to use you when she does her house next year. Extremely pleased with the whole process. I was worried at first that I was going to end up with something I didn't like but everything worked out. I have half of the job done and it looks amazing. Can't wait to finish the other half. Thanks.
Dianne K.
Edmonton, AB
Sep 08, 2011
my sales rep was fast professional and helpful. 2nd order arrived with box torn and we are installing floor this week so will let you know if wood was damaged or not after contractor opens the boxes.
Jay P.
Moorestown, NJ
Sep 08, 2011
A1 service. very happy. very friendly service. shipped faster than expected. paid less than expected. better product then from the competition judging by their samples. very happy.
Tom S.
Mattapoisett, MA
Sep 04, 2011
Excellent customer service. The floor color is beautiful, true to the sample. My only concern is that birch harvest looks like its distressed when the planks arrived, which was not visible on the internet pictures or sample.
Irina K.
Feeding Hills, MA
Sep 02, 2011
Great Follow-up from sales team. It's being installed now. The contractor is installing it over hydronic radiant floor heat and says it's a great quality product. Delivery driver was very helpful and accomodating to my schedule. One has concerns about ordering building material online; however, the condition of the floor after delivery is flawless. I would recommend Build Direct to everyone. One has concerns about ordering building material online; however, the condition of the floor after delivery is flawless. I would recommend Build Direct to everyone.
Scott R.
Wheaton, IL
Sep 02, 2011
Very happy with both the Customer service and the product. We haven't installed it yet but it looks really good. We would recommend this company very highly and if needed would do business with them again.
Bonnie R.
Winnipeg, MB
Sep 01, 2011
Great all round. I plan to purchase all future building products using BuildDirect. Excellent customer service. Delivery very smooth and as promised. Quality product with easy install and great finished rich looking appearance.
Mike G.
Shelburne, ON
Aug 31, 2011
best place that I've seen to purchase better quality products at a reasonable price. Website is great!
Michael T.
Wolcott, CT
Aug 26, 2011
my rep was very helpful. Loved it.Shipping was on time. Good price. Great Floor. Great Results. Will be buying from you again!
Adam G.
Eagle River, WI
Aug 25, 2011
Two years ago, I had this product installed in my family room and kitchen. This past Monday, it was installed in my dining room and living room. One would think it was all from the same lot. The entire area is just beautiful! So rich looking-wonderful product. The installers loved working with it! I love looking at it!! I sent a letter to the carrier who delivered the product. The delivery person was great. From beginning to end, it is a pleasure to do business with you. I have recommended you to everyone I know!
Diane K.
New Milford, NJ
Aug 24, 2011
I recommend the website to every one I know, best bang for the buck and great quality, period!
Magdi K.
Westampton, NJ
Aug 23, 2011
Customer services was outstanding and very patient and helpful. All the material was in good condition and a high quality. We were very pleased with the quality. The shipping was outstanding. All the material arrived on the same day. It was well coordinated and there was no pieces that were defect. Extremely please! My husband and I were extremely impress with the whole process from the first contact to the end. We had questions right in the middle of the project and someone was available to guide us. It was a great experience and we would highly recommend BuildDirect to do any renovations project. Keep up the excellent job.
Helmut S.
Lethbridge, AB
Aug 22, 2011
Flooring is absolutely beautiful and appears to be of excellent quality. The price was UNBEATABLE and I shopped around a very long time prior to making this important purchase. Not a negative but something to consider for the future. I live in a rural area and my home is not accessible to a semi rig. Is there a way to transport goods between the freight hub and a residence that cannot be reached by a large freight carrier? Often, the semi trailer is not even close to full on these runs to less populated areas that are miles apart. Being handicapped and living in a rural area, I make many large item purchases online but still find it difficult to arrange for pick up in town and transport to my home.
Janice K H.
Pikeville, TN
Aug 22, 2011
I was very nervous about buying online and what the quality of the product would be like. my rep was incredibly professional and answered all my questions with detailed, knowledgeable responses. The quality of the hardwood was fantastic. I had an experienced flooring company install and they said the wood was very good quality and easy to work with. The floors are laid and are definitely the highlight of my home renovation. Everyone who comes over comments on the beauty of the floor. Best experience - would buy hardwood from Building Direct any time and I have already told all my friends. THANKS SO MUCH
Sarah H.
Southfield, MI
Aug 21, 2011
We installed part of the floor recently and I was very happy with the way it went down, and more important my customer said that he liked it even more then he thought he would. It doesn't get much better then that! keep up the good work and quality products. Your web site is probably the best I've ever been on. It is so easy to use in finding what I'm looking for.
Michael T.
Wolcott, CT
Aug 20, 2011
I will have to wait and see about the quality,and how the floors wear. Appears to be great. Customer service was Very nice and helpful
Walter R.
Cypress, TX
Aug 19, 2011
I am a rookie to floor installation. When ordering my flooring if customer service would advised me on other materials possibly needed to complete the job or accessory pieces needed I would have ordered everything in one order. I was able to pick up flooring at the local warehouse but all accessories take 9 days to ship. This is a long time in the "need it tomorrow" world.
Misty S.
Garland, TX
Aug 19, 2011
I had a wonderful experience and my floors are beautiful. Thanks so much for allowing me to use my $100 off coupon even after I placed my order. I have told many friends about your level of service and products. Free shipping on samples and they arrive fast. Any questions? Just call and someone will help you quickly. Thanks Builddirect.com.
Karen S.
Cody, WY
Aug 15, 2011
Staff was great! They made ordering so fast and easy.Product is Beautiful, beautiful and durable! Shipping was Earlier than expected and perfectly delivered. It was a wonderful experience and I will definitely recommend you all to of my friends and family. The fastest purchase ever and the most beautiful product. The salesman I spoke with was very helpful and so nice to work with!!
Mary M.
Charleston, SC
Aug 14, 2011
Super fast shipping. I was very scared to buy 1200sqf wood floor material through internet. I checked around local stores,ordered samples from other internet sites, then finally I decided to order from BuildDirect. It was kind of big gamble to me. I believe that I was right! Shipping was super fast. Now I'm a happy homeowner who has beautiful wood floor. Thank you BuildDrect. It was hard to find reddish maple flooring that I like. It is very traditional look that I wanted. Please keep it up.
Fuyumi F.
Reno, NV
Aug 14, 2011
We were a little afraid to buy a product off of the internet without a retailer to go to if there were any problems. The samples we ordered all looked great and we brought them with us when we shopped at local stores. Everything we looked at in the stores was 2-3 times as expensive as the Vanier floor from Build Direct. We actually picked it up from El Monte because we did not have time to wait for delivery. our sales rep has provided excellent customer service to us throughout this process. He was flexible when our order needed to be changed and worked with us to find stairnose in a similar product since the Vanier flooring we selected did not have matching moldings. I would definitely recommend this product and Build Direct to friends and family.
Mary G.
Santa Monica, CA
Aug 13, 2011
Picked up flooring at the Carlisle facility. Staff there were great. Very nice product, easy install.
Thomas H.
Carlisle, PA
Aug 13, 2011
Very responsive and helpful. I will use this flooring again on a future project. Fast and delivered as described. Very happy with the customer service and the prices seem fair. I am recommending BuildDirect to my friends.
Sean C.
Phoenix, AZ
Aug 12, 2011
The floor is actually better than it looks on the website. I appreciate the free samples. It gave me chance to compare the actual item side by side color, size, hardness. Will order from the website for stuffs in the future.
Gang C.
Palos Verdes Estates, CA
Aug 11, 2011
i ordered wood flooring and travertine tile and both products were great. the service from your people was great. i would order from you again and i have already told others about your company.
Elva S.
Sunrise Beach, TX
Aug 11, 2011
Good product, only problem is longer boards sometimes have issues going together completely. Overall a great product for the price, now we will see how they hold up.
Brandon D.
Coudersport, PA
Aug 11, 2011
The product is beautiful, good quality. Customer service has been great, starting with ordering the product all the way through to follow-up/feedback. Delivery was on time and a friendly driver. We've been very happy with the product and service. We will definitely use BuildDirect in the future - Thank you!
Jim K.
Roaming Shores, OH
Aug 11, 2011
good customer service, followed through.
Dan C.
West Palm Beach, FL
Aug 10, 2011
Had very good assistance from my sales rep in calculating the square footage needed. Love the floor. Very timely Very easy to work with and an excellent web page The entire experience was very good.
Debra W.
Santa Fe, NM
Aug 09, 2011
Customer service was very courteous and very helpful. I have not open all the box to check the quality from my experience and what I see so far, I am confident the quality is as good as the service. Speedy shipping and very smooth delivery. Very pleasant experience
Anna T.
Blue Bell, PA
Aug 06, 2011
our rep was excellent to deal with. Have not installed the product yet (next week).
Darcy H.
Grande Prairie, AB
Aug 02, 2011
Hard to beat your product and service.
Sheldon B.
Fontana, CA
Aug 02, 2011
well,i did have to reconfirm the delivery process,if not we wouldnt have receive it on time. once the process was engaged ,it was good. one thing is irriting me,the day of the installation,july-15,i did advise my rep we where short,because one box was damaged.so after a few verifications,i received confirmation that i was to receive a new box.but since that, i had to call many times & finally i receive a e-mail july-28 telling me it is reshipped. 16 days later, havent receive anything. i'm dissappoint because we want to finish that floor before to leave for vacation. well, my rep give us good service with free sample, phone calls ect.just waiting for those replacement boads to finish that project.we receive nice compliments from our family and friends for that floor.
Claude L.
Granby, QC
Jul 31, 2011
The sales staff was very helpful, sending samples, following up with emails and phone calls. So far we have about a third installed, we are very pleased with the quality of the flooring.
Marty P.
Travelers Rest, SC
Jul 28, 2011
Customer Service was excellent. the flooring looks wonderful, not installed yet. I picked up the flooring, but the underlayment and T molding were shipped very quickly and in excellent condition. the experience was positive, I will be purchasing more flooring from your store.
Jeanne E.
Morrow, GA
Jul 28, 2011
Very impressed by the product - my floors look fantastic!
Rahul B.
Chicago, IL
Jul 27, 2011
My installer was shocked at the low price we paid, for the excellent quality flooring we purchased. Easy, Fast and professional. Thanks my sales rep, he was a great help getting our order out.
Mark D.
Star City, AR
Jul 26, 2011
my sales rep was GREAT, one of the best sales reps I have ever dealt with. What ever you pay him it's not enough. Shipping was better than I thought it would be. I am installing the floor as we speak so far so good.
Jim K.
Lockport, IL
Jul 26, 2011
i am very pleased and will be buying more from you.
William B.
Cypress, CA
Jul 25, 2011
The only minor negative was the strapping on the pallet was too tight and ruined the top side boards. No big deal, just thought you should know.
William P.
Sparks, NV
Jul 21, 2011
Excellent customer service experience, prompt shipment, good quality flooring. Free samples a big help in choosing the correct flooring for my project.
Extor B.
Williamstown, NJ
Jul 16, 2011
Regular shipping got to me in 4 days! I was nervous about ordering online and when I got the product I didn't know if I liked it. But once I started laying it, it looked amazing. I'm thrilled!
Lisa W.
Wilmington, NC
Jul 12, 2011
Always very helpful and easy to get a hold of for questions. Very happy with the way it looks. We have not yet installed the product. Very helpful even though product was out of stock at the moment of purchase. Product arrived even earlier than promised. Great price, customer service and product. All around, VERY happy!
Sophia M.
Humble, TX
Jul 09, 2011
Very patient sales people! No waste! Took a little longer than expected. The flooring quality was excellent--we got the maple in "Wheat." It brightened our whole house, especially since we had always had such dark, dreary carpets. Makes rooms look more spacious. We ordered on June 2nd, were told that it shipped on the 7th, and finally received the shipment on the 14th. We are in California and were told a warehouse was nearby, so don't know why it took so long. No biggy--it all worked out and we are very pleased with the quality and durability of these floors. Our installer put felt pads under all of our furniture--every last piece--so no scratches and moving even the heaviest pieces was a breeze. I recommend that.
Sharon D.
Port Hueneme, CA
Jul 07, 2011
Customer service reps were helpful,and patient. The flooring is beautiful (we ordered Engineered Hardwood in Texas Brown Birch), though I fear the birch is too soft a wood to wear well in the long run. We'll have to wait (and pray!) to see how it all 'pans' out!! There was a significant gap in the time the flooring was ordered and the time it arrived (due to customs issues I was told) but buildirect did strive to keep me informed. The driver of the truck who actually made the delivery was kind and professional. Overall my experience with Builddirect has been a good one. I especially appreciate their policy of sending samples. It was the major contribution (along with the great pricing and friendly customer service)in my decision to go with their company. I have already recommended them to others!
Ivona B.
Gladstone, MO
Jul 05, 2011
Amazing experience from an online distributor. I will buy from you again.
Jon L.
New Bern, NC
Jul 03, 2011
My rep was great.... floors being installed now..... LOOK GREAT!
Marc L.
San Juan Capistrano, CA
Jul 03, 2011
nice flooring, good value. Would buy from builddirect again.
Melanie H.
Mission, BC
Jul 01, 2011
Flooring is terrific. Easy to install myself. Very little waste. Exactly what we were looking for. Great product. I was leary of spending large amount of money using internet company, but Service was excellent and informative and salesman actually recomended and sent me a sample based on our conversation as to what I was looking for. After ordering 5 different samples, it was the sample that the salesman sent that we liked the best and at the best price.I have already referred this company to friends and family. Great job!
David R.
Lakewood, NJ
Jul 01, 2011
my customer service rep was very helpful and a Joy to talk to.I Love the product but more importantly my wife loves it. It came fast but skid was shifted and we had fun unloading to say the least. We could not cut ties to hand bomb I like your professional attitude and I expect we will be doing more buisness in the future. I grew up in the 60,s with Hickory floors and had not seen them since and they are incredible.
Ray W.
Corbeil, ON
Jun 30, 2011
Great service and the product is excellent!
David L.
Milton, FL
Jun 26, 2011
my sales rep was very helpful and awesome to deal with. Very easy to install. my rep was very helpful giving me lots of pointers on the installation process. He was always prompt to call back when I left messages. I will definately be looking to deal with BuildDirect again for future purchases. Awesome service, awesome price and awesome product.
Terri M.
Prince Albert, SK
Jun 26, 2011
Sales Rep was very knowledgeable, attentive to the customer's need and excellent follow-up. Superb quality..Looks great after installation. Experienced no problems whatsoever. Prompt and courteous. Overall, Customer Service and delivery could not have been any better. Quality of flooring is great and looks lovely in my home.
Anne W.
Virginia Beach, VA
Jun 24, 2011
my sales rep held my hand through the entire process. It was a good experience All the boards fit easily together and no bad or damaged boards. my rep kept sending samples until I was sure. The Vanier product is great. Arrived right on schedule, no damaged or unusable boards. All fit together easily. The floor is beautiful. There will be no hesitation next time when I need more flooring.
Deann R.
Ronald, WA
Jun 22, 2011
Not sure yet as it hasn't been installed. We are awaiting completion of construction. Customer service was extremely helpful and responsive. Would recommend and use Build Direct again.
Laurel P.
Jun 22, 2011
The floors look great and the quality is unbeatable for the price. The shipping was also fast and convienent.
Dmitry R.
Allentown, PA
Jun 22, 2011
I had many questions and every one was answered quickly and positively. I love my new floors! They are 15mm so I have NONE of the "cloppy" sounds frequently associated with laminate floors. The actual ABF guy was curt, but the timing was awesome! I ordered on a Monday and received shipment on Thursday! My experience was very positive. The customer service rep was very patient with me as it took a while for me to decide to place the order. Just a wonderful experience! I took a while to decide because it was an expensive purchase for me and not something easily returned if I didn't like the product. I am completely satisfied and tell everyone that they should purchase through you!
Ellen B.
Fort Myers, FL
Jun 20, 2011
The salesperson was very friendly and professional. The wood floor quality exceeded expectations. Not only does it look great and fit together well, but I ordered about 10% extra to cover waste. Out of 20 boxes worth, we only found a few slightly warped or damaged boards. We had more waste from mistakes made in cutting complicated shapes than from the quality of the product itself! ABF Freight was great to work with, at least here on the receiving end. The delivery men were always quite accommodating. I enjoyed the whole experience. I would recommend BuildDirect to family and friends.
Joshua L.
Harvest, AL
Jun 17, 2011
You're everything everyone says you are!!! Great, fabulous, fast and right on with your products and services. Will be back on my next project.
Sheri E.
Mount Vernon, WA
Jun 16, 2011
The shipping, especially the terminals here in UT, were RIDICULOUSLY helpful in getting us our products. We threw wrenches in the works half way through shipping and wanted to pick it up at the terminal, etc and they made calls and rearranged things to get us what we wanted. SUPER NICE!!!
Christie H.
Brigham, UT
Jun 11, 2011
Best website/granular search process for a homeowner like me to understand and easy order process. Order delivered in 3-4 days! Outstanding. Due to different packaging, there was a minor mistake and I received about 100 SQFT less than I ordered. Customer service was excellent. Within 30 minutes the issue was resolved and the Customer Service Manager called me to inform me that the remaining order was shipped with an apology. We all make mistakes, but, I was really impressed with the speed with which the issue was resolved. Kudos. I would definitely do business with buildirect again. The product quality is outstanding and so is the price. Best asset is the people they employ.
Pratik D.
Princeton, NJ
Jun 11, 2011
Very fast and friendly service, great experience!
Landon L.
Garland, TX
Jun 11, 2011
Customer Service was very helpful without being pushy
Pete R.
Washington, PA
Jun 11, 2011
Great service, absolutely great. Will definitely, absolutely 100% make BuildDirect my first choice the next time I purchase flooring.
Jonathan S.
Rockwall, TX
Jun 06, 2011
Great Experience, even with shipping. very nice product.
Mark B.
Brecksville, OH
Jun 05, 2011
Product looks great for the price Fast and good. Product was true to pictures and a great deal for the price.
Trina E.
Houston, TX
Jun 05, 2011
I asked a question on-line and received a call immediately. I would absolutely recommend you to anyone! The floors are absolutely beautiful. From the samples to the actual flooring, the shipping time was amazingly fast!
Heather B.
Sharpsburg, GA
Jun 04, 2011
Our representative was very knowledgeable and attentive to our needs/concerns. We are repeat customers, and your wood flooring is of good quality. Shipping was quick, and your company offered us an option of shipping methods best suited for our needs.
Tatyana W.
Chesapeake, VA
May 31, 2011
It was a simple process, I would definately shop through build direct again. I won't hesitate to recommend this to friends either.
Leslie V.
Granite Falls, WA
May 31, 2011
I have recommended you to several people.
Trevor B.
Regina, SK
May 30, 2011
The material so far looks and is going down great. I cant say enough positive things about your service so far. Great job.
Mario G.
Gibsonia, PA
May 30, 2011
Very, Very pleased with speed of service and quality of product. Would recommend both to anyone.
Jonathan S.
Rockwall, TX
May 26, 2011
my salesman did a good job. I would purchase from him again. The flooring is gorgeous! I didn't ship but your fulfillment people were excellent. I had an excellent experience with Build Direct. The only negative is that it took a very long time to get the inventory in but it was well worth the wait. I will definately buy from Build Direct again.
Susan T.
Garland, TX
May 24, 2011
All positive...we had our order within days. It looks great and is a solid product. We're very happy with our purchase...the Brazilian cherry engineered hardwood.
Thomas B.
Vestal Center, NY
May 19, 2011
I was very suprised how quickly my product arrived . The overall purchase was handled very well. I especially was pleased with the way I could track my shippment. Representative was very courtious , helpful and knowledgeable.Product was exactly what I wanted. Very pleased with product as well as " start to finish purchase ". Build Direct was very professional with their complete procedures, which is very rare to find these days.
Steve N.
St Catharines, ON
May 19, 2011
We paid extra for the specific-date delivery; but, it was worth it. The truck pulled up precisely when we had requested. The flooring is attractive and fairly easy to install, with the exception of a few boards that aren't a 100% straight. Since we are doing a nail-down, this hasn't been a huge problem. I can't tell how the floor will wear, as we haven't completed the installation. Good service and good product at an attractive price
Lois L.
Leakesville, MS
May 16, 2011
Very good service and product. Will use again
Michael T.
Mount Pleasant, MI
May 12, 2011
I just purchased the Texas Brown floors and installed them. The floors look great and even the quality of the wood was really good, just like the sample. For all of you Texas Aggies out there trust me about the floors and the quality of the wood for this price. These prices are too good to pass up.
Matthew R.
Coppell, TX
May 08, 2011
It's fantastic and looks beautiful so far. When it is finished being installed, I will forward pics.
Janice G.
Corbeil, ON
May 05, 2011
I could not have asked for a better looking engineered and cork flooring. The colors were spot on and seem to be very durable. my sales reps have been great with the customer support they gave me. they even talked with the manufacturer about getting me a few more boxes of flooring that I miss calculated. my mom and dad are now considering purchasing cork for their home instead of carpet, because of how beautiful my floors turned out. Builddirect supplied me with ~2000 sq ft of flooring for the inside of my home and if I can fit it in my budget, they will help me with the completion of my deck outside.
Fretonzia H.
Little Rock, AR
May 04, 2011
everyone is incredibly friendly. the finished product looks great.shipping was quick! every time i called, the staff was incredibly friendly & helpful - customer service is top notch!
Amy D.
Matthews, NC
May 04, 2011
As expected, excellent!!! The driver left the boxes inside the garage, even though it was a very tough job to do. I am extremelly happy with the quality of the floor and the service I received.
Francis H.
Lake Worth, FL
May 02, 2011
Our installer even said the quality was exceptional and that he'd seen much more expensive floors with much lower quality. I recommend BuildDirect to everyone I know looking for flooring. We've used it twice and have had a great experience both times!
Shannan S.
Corinth, TX
May 02, 2011
Customer service was very friendly and personable. The flooring purchased is beautiful. It is a softer, less expensive product so it does chip more easily but for the price it is excellent. Order was self pick-up and the personable service was during pick-up.
Kelley S.
Carlisle, PA
Apr 29, 2011
My experience with Build Direct was pleasant and professional. I would not hesitate to make another purchase and would recommend Build Direct to others.
Wanda R.
Covington, LA
Apr 25, 2011
The floor is beautiful!
Kandy C.
Carrollton, TX
Apr 24, 2011
Real nice material I will be using this again. I have told some people about you. Its absolutely looks great
Rick W.
Gainesville, FL
Apr 22, 2011
my representative was knowledgeable, direct, efficient, and honest. Better than excellent. Perfectly straight and milled to close tolerance with extremely consistent widths and thicknesses. Absolutely no unusable pieces. Shipping was very timely. Delivery driver was cooperative, but not completely prepared.
Robert W.
Miamisburg, OH
Apr 21, 2011
All's good
Jonathon D.
Vancouver, BC
Apr 21, 2011
This is first time installed by myself. Little bit worry about it before installing but after finish it turn out easy and looks great. I really like your product.
Koan Young J.
Aliso Viejo, CA
Apr 18, 2011
Over all a good experience and for the price I am satisified. I will have to see how it holds up over the years.
Brian R.
Topeka, KS
Apr 14, 2011
Several boards were damaged during shipping. They were replaced within 4 days after providing pictures. The wood is of high quality and looks great. The shipper needed a lot of my help to get the double-sized pallet off his truck, onto the lift gate, and up my driveway. Double-sized pallets may not be the best way to ship. Good overall experience! I've recommended you to a number of my friends.
Micah S.
Austin, TX
Apr 13, 2011
the sales rep was exceptionally efficient and sooooo good natured about all of my questions It is certainly good enough for me
Trudy L.
Parchment, MI
Apr 13, 2011
Great customer service and responsiveness...even on a weekend
Gary C.
Moose Jaw, SK
Apr 07, 2011
I was unsure at first about buying wood flooring online, sight unseen. However, I'm very satisfied with the product and quality of service - the floor looks great! I plan to be a repeat customer for more projects in the future.
Karen M.
Milford, PA
Apr 07, 2011
Nice quality flooring at a good price.
Andra T.
Kennewick, WA
Apr 03, 2011
my rep was great to work with. Product looks great, won't be installed until tomorrow though. Great experience! Thanks for all you helped us with!
Stephanie G.
Cedar Falls, IA
Mar 31, 2011
I was very impressed with the prompt delivery. I just completed laying down 250 sq. ft. of the engineered maple this weekend. The quality of the product was exceptional. If this flooring is of the standards of your other products, I would not hesitate to use BuildDirect for future purchases. Thank you.
Karen C.
Turners Falls, MA
Mar 28, 2011
The prices, customer service and turnaround time on our order was AMAZING! The flooring we ordered is exactly what we expected and are beyond pleased. We will absolutely use BuildDirect in the future and have already recommended you to several people. Thank you for a wonderful product!
Keith C.
Peru, NY
Mar 26, 2011
The reps have been a great help in ordering this product! Thanks!!!!
Kresta L.
Lusk, WY
Mar 26, 2011
Great Service, excellent product
Nick B.
Hampstead, MD
Mar 21, 2011
my rep was great. Will definitely use you more in the future.
Ed Colella C.
San Diego, CA
Mar 19, 2011
The quality and looks of the flooring was great. I did receive two boxes damaged in shipment and when I notified the sales representative, I received an email within minutes from the logistics department giving me the option of replacement of the damaged or credit. I rarely receive service at that level....thanks for the great experience. By the way I received a credit within 48 hours after I completed my project and didn't need to replace the damaged product. It has been a very nice and satisfying experience doing business with a company that obviously understands and cares about customer needs and feelings. From the time I received the samples and the first quote, I was a very impressed. Everyone I talked to at the company was nice and pleasant to deal with. Other than the damaged received during shipment, the product looks great and the best part is...the wife is happy with it!! (Thank You) I will certainly pass this experience along to friends and others in conversation. Thanks again!!
Joseph B.
Philpot, KY
Mar 18, 2011
The product was well packaged and so far I have not found any boards that were damaged or unustable. The Burlington floor appears to be very high quality and looks great.
Jeremy K.
Livonia, MI
Mar 16, 2011
I am very pleased. I was a bit concerned about the delay in getting the glue, but it did come behind giving the floor time to aclimatize. I liked having a professional from Build Direct who answered all of my questions. Ordering was so simple, I don't think I would ever use a middle man again.
San Jose Construction (.
Miami, FL
Mar 15, 2011
Great service and product. It would be helpful to have recommendations with regard to stain colors to assist with matching the floor to moldings, etc.
Lisa T.
Lexington, NC
Mar 14, 2011
our rep at BuildDirect was very helpful and did not mind answering my questions.It was my first time installing engineered hardwood flooring but, it was made simple with the help of my rep. He was very polite and always answered my questions to where I could understand them and told me what I would need to do my flooring correctly. The best I have found anywhere! It was easier to install and work with than I expected. very accommodating The product was better than expected. I did have a problem tracking my order on line but, I called my rep and he helped me out.Problem solved! This was a very exciting and fun experience for me and my husband. We had waited along time to install wood flooring in our house. And when I found Build Direct they made it possible by having such great prices.We will definitely be purchasing from them again. We are going to put hardwood floors in our bedrooms soon and then redo our back deck. I am thrilled that I found such a great place.I will be telling my family and friends about Build Direct!! WAY TO GO TEAM!!! Build Direct is a five star company in every way possible.
Carol H.
Hephzibah, GA
Mar 12, 2011
Friendly, informative I was so happy with the customer service and the timeliness of the delivery.
Geri W.
Merrick, NY
Mar 11, 2011
This flooring is great, no problems what so ever
Scott S.
Coal Valley, IL
Mar 11, 2011
my sales rep and the receptionist were awesome! Great pleasure to work with, and followed up on things with awesome efficiency The hardwoods are BEAUTIFUL. I've had nonstop compliments on them, even when they're currently covered in dust from renovations! The shipping was a bit delayed for the floors, but it worked out okay! Great price, great service, and awesome products. Thumbs up all around!
Amanda Z.
Pitt Meadows, BC
Mar 08, 2011
We have been very satisfied with the Jasper Hardwood floor. The transition strips have been a little disappointing. They have some movement which causes them to need some more caulking.
Sarah H.
Novice, TX
Mar 08, 2011
our rep was responsive and followed up on my questions directly or had an 'expert' answer my more technical questions. Everything was handled as promised. I took pieces around to various stores looking for various transition moldings. Every person who checked out the wood planks were impressed by the quality. Construction was excellent and appeared to be higher quality (wear layer thickness and color quality) than anything I could find even close to this price range in Home Depot or Lowes or any of the local flooring stores. I originally looked to handle shipping myself but could not beat the rates orgainzed by BuildDirect. the rep arranged a very competitive rate for this shipment from LA to Hawaii. The shipment was delivered without damage. Will definitely buy here again. My only issue was that this Vanier line did not have matching moldings such as stairnose. I need to source those locally which is a bit of a challenge. But, the price, product quality, delivery and customer service was all excellent. Thank you.
Garrett G.
Honolulu, HI
Mar 07, 2011
Product has no defects, all planks were usable. There were a couple of pieces where the distressing wasn't smooth...little too rough on the foot, but I will sand smooth and wipe on a poly. Floor looks great. helpful with drop off times, and placement of product For the price point the product is excellent. Customer service was quick and responsive. The color variations in this hickory floor are excellent and the finish complements the style perfectly. Makes for a beautiful, interesting floor.
Jane A.
Scituate, MA
Mar 07, 2011
Though the wear layer seemed a bit thinner on the actual product compared to the sample (3 mm vs. 4 mm) the wood is beautiful. Our contractors say that the wood is easy to install. It is not really random lengths, however, so they are having to work to install it "randomly."
Karen H.
Ithaca, NY
Mar 05, 2011
I was very skeptical about online purchases as I had an extremely bad experience with that previously. I however took the chance and I had no regrets. I just installed the floor and it looks great. I dealt with two of the customer service officers on seperate occassions and they were great. My floor got to the shipper on time and I was pleased. I would definitely purchase from you again with my eyes closed, that how much confidence I have in your company.
Fayona B.
Miami, FL
Mar 02, 2011
Overall the product is good. There are a few defective boards so far but for the price... no complaints. We just toss the bad boards. Had a damaged box in shipping. With minimal communications, a new box was sent. Great customer service.
Rick W.
Fresno, CA
Feb 28, 2011
Everything was handled so professionally. I requested so many different samples before finally selecting our floor, I thought they would become impatient. No way....... they just kept sending samples, no pressure, just perfect. It was painless and I would recommend to anyone. Thank you BuildDirect and your competent sales professionals.
Denise O.
West Creek, NJ
Feb 27, 2011
Our first order was stolen before we could lay it down. The floor looks amazing. The quality of these engineered planks is superb. If you are on the fence about what width planks to purchase, go with the wider one. You will not be sorry. Our first order of this flooring was stolen before we could lay it down. Now I know that you have two very satisfied customers, my wife and I and the people that stole from us.
Mark B.
Buda, TX
Feb 25, 2011
Very satisfied
Stephen L.
Philadelphia, PA
Feb 24, 2011
I found this site when I was trying to match my floor. Now I am using to to find flooring for some of my other projects as well.
Jess H.
Napa, CA
Feb 21, 2011
We came to you because you were highly recommended and we were not dissapointed. I love browsing your site and seeing the latest trends. It's an easy site to navigate and we have so appreciated our experience and are passing your address on. Count on our business in the future!
Christian S.
Grande Prairie, AB
Feb 19, 2011
Very happy with all aspects of your sales service and with the delivery. The e-mail updates throughout the ordering and delivery process were really helpful.
Sheri F.
Vancouver, BC
Feb 15, 2011
My sales person was one of the best examples of customer service I have ever come across. It took me a while to make a decision, line up a contractor, and decide to go ahead and make the purchase. From the time I started looking to the time I purchased, approximately 5 months passed. he followed up appropriately (not too often) and always responded to my questions and requests promptly. It was a really good experience for me. Now that the floors are in--- the product is just a good as the customer service. I could not love my floors more. It has completely changed the look of our home. Thank you for such a great experience!
Mary S.
Jenks, OK
Feb 14, 2011
Very friendly Great value, great product.
Dan C.
Muskogee, OK
Feb 13, 2011
So far the floor is beautiful not quite finised yet but I'll let you know when it's done Thanks
Ruth C.
Crowley, TX
Feb 12, 2011
Good service and great prices I'll shop with you again, Thanks
Bradley R.
Tucson, AZ
Feb 09, 2011
The customer service representive was direct and easy to work with during the entire process. They know how to treat customers with respect and patience. The flooring and underlayment are exceptional quality and value. The flooring was delivered on time and in excellent condition. The delivery carrier called, as promised, 30 minutes before arriving at my home so I could be there for the shipment. He even moved the wooden pallet of flooring material inside my garage to keep it out of the cold. My neighbor referred me to your website. They purchased the flooring for his home with your company. He told me, "Build Direct provides a high quality flooring at the lowest price. Compare them with the competition and find out for yourself." My research revealed he was right. We'll see you again on our next home improvement project. Thanks, Build Direct!
Catherine C.
Kyle, TX
Feb 07, 2011
Everything was as advertised ! No surprises.
Jim N.
Ozark, AR
Feb 03, 2011
We are extremely pleased with the quality of our flooring. I love the finish, the wood grain is beautiful, and the precision of the craftsmanship is much appreciated by us and by our installer. Very fast shipping!
Barbara N.
Surrey, BC
Feb 03, 2011
Everything was in great shape when delivered! We had a few boxes that were not 'mixed' great size wise (a lot of just one size). But it all worked out. It is scratching pretty easy (but renos still being done) - so now I need to learn best way to fix them. But it looks amazing and everyone loves them
Lesley R.
Fort St John, BC
Jan 24, 2011
customer service was very helpful. we have not opened the cases or installed the flooring in the house yet ...new construction.
Thadra C.
Herrin, IL
Jan 22, 2011
Excellent customer service, fast and efficient. The best. We are very pleased with the quality of the product. and since making our initial order, we have made another order and intend to order more in the future. Our shipment delivery was exactly as they told me. Right on time. I was pleasantly surprised at the high level of service, and the helpful sales staff. These days it is unusual to find anyone who helps you live over the phone. Plus, everything that I was told is exactly what I received. This is a excellent company with excellent products and excellent pricing. I highly recommend them.
Steve V.
Oshkosh, WI
Jan 21, 2011
This is the best price by far that we could find on this type of floors anywhere! We are absolutely pleased with everything and will definitely refer our friends.
Mel K.
Leesburg, GA
Jan 21, 2011
The best that I have worked with. small problem with delivery.The load fell off the truck but there was minimal damage to the flooring as it landed on the underpad.The nose pieces were very well wrapped but one piece was cracked almost half the length.I reported this and sent a picture and was told that I would be refunded so I was pleased to hear that. I would definately order from BuildDirect again and have put a friend who owns 2 apartment buildings onto you. Outstanding quality and service.
William S.
St Catharines, ON
Jan 20, 2011
The overall experience was excellent. Will recommend Builddirect to friends and will purchase again.
Gary G.
Roanoke, TX
Jan 16, 2011
It was an excellent transaction and I would recommend BuildDirect to anyone. The products were as you described and the pictures were accurate. Thank you for the pleasant experience.
Matthew O.
Coppell, TX
Jan 16, 2011
I was so impressed with how easy the sales staff was to work with. The product was exactly as advertised. the product came in excellent condition and arrived on schedule. I will definitely be using BuildDirect for future projects. The entire experience was great. I can not say enough about how great Build Direct was to deal with. From picking out samples to order and delivery the entire process was smooth and simple. The products were very good quality and delivered in excellent condition. Build Direct is an easy and convenient way to access a wide range of products at amazing prices. I will be using them for future construction.
Michelle L.
Edmonton, AB
Jan 14, 2011
I worked with my rep and would want to work with him again. He was helpful, patient, and knowledgeable. The bedroom has just done with santos mahogany engineered wood flooring and it's really beautiful The living room is just now being done. The wood is a rich color. I had wanted one that wasn't hand scraped, but it doesn't show that much. Before I chose this one I banged on it and my other choices and scraped them with a key. This one just doesn't really show the dents and the scraped rubbed right out. There were a very few boards where the stain didn't take in a few spots, but very few and you always do 5% over. The only thing I might have liked better would have been for the boards to be longer. shipping was Spot on. I would certainly work with you again for my next project. My contractor really likes the flooring material a lot, too. The Santos mahogany color is a beautiful rich red and I have been putting rug colors next to it, and although some might think red a limiting color, I am finding that this one is not at all limiting. This was a hard thing for me, trying to find flooring, and I feel that BD and my rep made it as easy for me as it could possiibly be. Thanks so very much.
Charlene R.
Indianapolis, IN
Jan 13, 2011
Picked up materials at our local airport. Easy! Great process, great people and great product! Very happy! Will buy again!
Shelly E.
Columbus, OH
Jan 09, 2011
great service and great prices a few too many phone calls before I ordered the product. But service was good
Michael Von Der B.
Edmonton, AB
Jan 09, 2011
the rep is great! He always responded to my phone calls right away and knew so much about all of the products. And he was super friendly! Love the wood so far! And great prices for the quality. Arrived withing noted time frame but really expensive although that's probably out of your control. Love love love working with your company! A great experience! rep is wonderful. : )
Jessica C.
San Pedro, CA
Jan 07, 2011
everyone i had contact with was great to work with. they were prompt and patient with my emails...thanks! i am very happy with the floor...still installing the stairs. there was some damage to a few boards which was expected. could still use and had the option to return which wasn't neccessary---but nice to know! there was a snow storm the day before delivery! the driver parked on the road and we hooked up the 4-wheeler to the load and got it up to the door...thanks to the driver for even trying---no snow tires on that jack! and a shout out to the lady i spoke with in logistics for the info on shipping date...nice to talk with someone who sounds happy to help even if there is a problem...thanks! i think i just about said it all...i had been pricing and looking for flooring locally and decided to check out the web. i am a researcher when it comes to buying something (in the process of a new sectional to go with my new floor). i had been checking your website regularly for a couple of months until i ordered. i never talked with anyone at builddirect before i purchased. i just visited and read alot on your website...i made a good purchase! thanks
Heidi K.
Brainerd, MN
Jan 06, 2011
Sales was exceptionally helpful! There were quite a few warped boards, but thankfully we had ordered the extra 10% and ended up having just enough. The finished floors look beautiful! Very quick service. Also the delivery guy was very accommodating about where I wanted the load placed. I was a little apprehensive about purchasing my floors online, but it really worked out well. The price was just amazing for what we got! Keep up the good work with your excellent customer service, that was the key to such a great experience!
Jennifer H.
Tucson, AZ
Jan 06, 2011
Perfect. Great, beautiful wood. I picked up product. Lowest prices anywhere. Completely satisfied.
Adam G.
Garland, TX
Jan 04, 2011
The internet checkout would not complete the transaction when the vapor barrier was added. I had to wait for response from customer service, otherwise a smooth transaction
David N.
Chewelah, WA
Jan 01, 2011
fantastic product!!!
Sharon W.
Leesburg, FL
Jan 01, 2011
Very professional. So far so good shipping was helpful and on time. Excellent procuct and customer service. Two very important services. Also appreciate talking to a LIVE person when I call!
Amy I.
Fort Wayne, IN
Dec 31, 2010
Great customer service. The floor has exceeded our expectations. It is the easiest floor I have ever installed. We have gotten nothing but great comments about it.
Morris B.
Mer Rouge, LA
Dec 28, 2010
The product was better than we had hoped. One of the boxes in the pallet came with forklift damage. The delivery driver was kind enough to put the pallet exactly where we asked. This has nothing to do with your product or service, but a few days after we received the product there was a break in at our new home construction site and the entire 48 boxes of hardwood was stolen. We reordered because we were impressed with what we received..... Good for BuildDirect. Obviously you provided a great product because the thieves took it all even before we could start putting it down.
Mark B.
Buda, TX
Dec 24, 2010
Representative was very helpful with the flooring however stairnoses and t-moulding was unavailable and he was unable to assist with that. Being in the Cayman Islands, that presents quite a problem. I will likely have to get trim made which will be quite costly.
Deanna D.
Miami, FL
Dec 23, 2010
I would and will recommend BuidDirect and their products to anyone. the service was excellent and their products are of excellent quality. Our floors are beautiful and they were engineered to fit perfectly and with ease. we are extremely pleased
Steve V.
Oshkosh, WI
Dec 22, 2010
Good product at a reasonable price.
Randal G.
Silverthorne, CO
Dec 18, 2010
Very good service, I did everything online. I was pretty skeptical about the product when I saw the price so I ordered samples. The product was the same quality that I had been looking at for 2-3 times the price. We went with the Texas Brown handscraped birch. The floors look great. One thing I will say though. These floors went in a house that we will only be in for about a year until we build. If I was putting floors in a house I was going to be in for awhile I wouldn't use the birch. Its fairly soft in comparision to some of the other floors I have dealt with. It dosen't scratch through the finish easily but the wood does dent fairly easy. With the handscraped finish I doubt most marks will ever stand out. Overall very good value for the money though.
Jared S.
Shawnee, OK
Dec 17, 2010
Helpful and friendly service. We have not layed the floors yet. They seem ok, although I am not sure, but the stain looks a bit thin. Since we bought the hand-scraped engineered wood floors, i am not that concerned as they are already aged looking. We had ordered floors from another company and they kept pushing off the delivery date. After 2 months we found they had sold the same non-existent floors to 40 customers. We had difficulty getting a refund. Build direct had all in stock and delivery was on schedule. The service and delivery was so much better than Lumber Liqudators who we originally did business with. i would use your company again.
Sheila O.
Aguanga, CA
Dec 16, 2010
Product as expected and good service
Bertie S.
Danville, CA
Dec 12, 2010
Wonderful service! Would recommend BuildDirect to anyone and everyone.
Maroth De M.
Asheville, NC
Dec 10, 2010
Very satisfied with the service and product.
Daniel L.
Orford, QC
Dec 08, 2010
love my floor...even more than i thought! Was worried that quality would not be as good due to such a great price but floor is great!!
Melissa B.
Lenox, MI
Dec 06, 2010
product and service was good. product was good and the price was good. Thanks
Robert B.
Stallion Springs, CA
Dec 04, 2010
The sales team went the extra mile for our purchase! There were a couple boxes with some different color variances and wood grain Great shipping company easy to work with. We think the product is just what we were looking for and would buy from Build Direct again! thanks.
Craig B.
Fargo, ND
Dec 04, 2010
my rep was very helpful in suggesting floating installation as opposed to a competitor who suggested gluing to a concrete floor. floor looks very nice, and was easy to install. the finishing of the baseboards and quarter round probably took more time. Arrived close to the scheduled time. Was some water on the pallet, but did not damage the flooring. customer service was very helpful, and the product was very nice.
Heather H.
Warrington, PA
Nov 28, 2010
Customer serice was great. Product is very good. Shipping was Ok, almost dropped the pallet because of wrong truck. Great floor and price Great floor, installed 200sf and no milling issues. Great product for the price
Mike S.
Philadelphia, PA
Nov 28, 2010
very good with replacing damaged products. the product was also very nice! my installer found the product very easy to install!
Kim S.
Lorain, OH
Nov 26, 2010
my customer service rep was a very agreeable person to work with.
Toshiko K.
Manhattan, NY
Nov 26, 2010
customer service was good and very helpful. The flooring is great my wife and i are so happy with the hand scraped look and we love the color. Some of the boxes were banged up but nothing major no real damage to the flooring driver used a pallet jack to bring up the driveway.That alone was a big help Thank you for good service and fast delivery My wife and i bought 800 sq of hand scraped engineered flooring.The price was great.The qulity was even better.My wife helped me install the flooring,because i glued and nailed it,if u are gluing and nailing u need 2 people i glued and put the boards in place and my wife used the nail gun.The planks are 6"wide so i strongly advise gluing and nailing u dont want anything to happen .Make sure u have glue remover on hand so u can clean up as u go, i'm a very handy homeowner but if u are not handy maybe u should have a pro install for u ,the glue can be messy
Kevin N.
Lake Ronkonkoma, NY
Nov 25, 2010
The floors are beautiful!!!! The installer could not believe the quality for the price paid - in fact, he is going to order the same floors for his house! Beautiful floors - excellent price. I am thrilled with the decision to purchase this floor.
Pam W.
Humboldt, TN
Nov 25, 2010
Everything went extremely well and our rep was a pleasure to work with. He promised delivery in time for my project and exceeded the expectation! Additionally, I am surprised that there are not more pictures/reviews of this flooring as it looks unbelievable in the house. Thanks for the great service and product.
Matt G.
Galena, NV
Nov 22, 2010
We shopped other places, but this product was by far the best for the price. it looks BEAUTIFUL in our home, I am so pleased! We installed it ourselves - I have some handy family members - and it worked out great. I would recommend this to anyone!
Chelsea K.
Carlisle, PA
Nov 17, 2010
great! the people were professional and responsive, top grade. I've seen similar products for close to twice the price.Shipping was quick and I received the products sooner than expected. It has been a pleasure to work with you guys. I will definitely refer you and buy all my flooring products from your company, thank you! great job!
Blong L.
Troy, MI
Nov 17, 2010
The hardwood floor was excellent quality and easy to put down. We are very happy with our purchase. Everyone that I dealt with at BuildDirect was very helpful and friendly. I love being able to order free samples, it makes the decision to purchase easier. Thank you for a great experience!
Jean L.
Clarkston, WA
Nov 16, 2010
our rep was wonderful; and a different one helped us as well. Both were really great to work with!! Quality looks great, but we have not installed it as of yet. Building new house and not there just yet. the rep worked with us to get us the lowest cost for our shipping and it arrived in great time. We couldn't have asked for a better experience. We ordered the Free samples and made our decision. Placed the order online and the rep took it from there. Thanks.. Overall great experience. Appreciate that immensely.
Mark B.
Lyles, TN
Nov 12, 2010
Only had 1 or 2 boards out of the 63 boxes I ordered which were unusable due to large deep knots. recieved the flooring in about a week. The delivery driver was able to come during my lunch hour, was early, and then helped me unload the truck. We love our floors! We installed ourself and they look great. We have 3 kids so they have to be durable and so far they are holding up great and look terrific. I was especially glad that Build Direct will ship you samples. We almost went with a birch that was about $1 cheaper per square foot but we are glad we didn't as these maple floors seem much more durable and resistant to scratches and dents. We are so glad we found build direct and didn't settle for something we didn't love because it was all that was in our price range. Will definately use build direct again.
Daniel S.
Puyallup, WA
Nov 10, 2010
excellent value!
Paul H.
Manistee, MI
Nov 10, 2010
I ordered this flooring on line and was very happy with how easy it was to do. We have just begun to put the flooring down in our new log home. It is beautiful and everything we had hoped for. The quality was every bit as good as we expected. The shipping was easy and on time as promised. The delivery to our remote home was easy to coordinate with the carrier. I would definitely buy from BuildDirect again if the opportunity ever presents itself and would recommend them to anyone else who is using the internet to shop for good quality products at reasonable prices. I think I said everything positive above. We are building a brand new log home in upstate New York at a time when the economy is not favorable to new construction. The price of our flooring enabled us to have the look and quality we wanted without having to pay a premium price for it.
Penny B.
Milford, NY
Nov 09, 2010
Your service & pricing were better than buying locally.The way you handle the on-line purchase with immediate on-line confirmation and delivery tracking relieved any apprehension I had about dealing over the internet. I did appreciate being able to talk to customer service on the phone as well.
Carl E.
Kelowna, BC
Nov 09, 2010
My salesman was excellent. He was very responsive and helpful. quick shipping good product and gave me a great price.I am very pleased and buy all my flooring from BuildDirect from now on.
Tony V.
Randolph, MA
Nov 08, 2010
customer service was knowledgeable and helpful. Beautiful quality product but disappointed with the solid oak stain colour -- much darker than advertised and sample received (grain is almost black). Was looking for a more medium stain. Hopefully, the entire shipment is the same dye lot. The engineered version of the same flooring matched the sample exactly. Very quick shipping -- 5 days from New Jersey to Edmonton, Alberta! No damage. Excellent service, shipping, quality and price!
Melanie P.
Ardrossan, AB
Nov 06, 2010
our sales rep was awesome. He worked with me over the course of three days to help select the right flooring and arrange delivery quickly. I have installed six or seven engineered floors over the past several years. This product was the best that I have ever worked with. My timing was critical and the shipping service exceeded my expectations. Great pricing, service, and quality! I'll definitely recommend! One thing that would have made things even better is if you had a good stock of glue and accessories. I was told to buy the glue at Home Depot and I didn't get into any conversation about trim. It's not a big deal, but I would've benefitted by having a one-stop shopping experience. As I said, though, I am completely happy with the experience and will recommend.
Dave R.
Elmhurst, IL
Nov 05, 2010
I love my newly installed floor! I was very impressed how smooth and quick the ordering process and shipment receipt was. I even ended up returning the underlayment padding that I purchased (after deciding to go with a glue-down install instead of floating) and the return was so easy and hassle-free. The price was great too. I shopped many other places and couldn't find anything that I liked so much at such a great price, and delivered right to our door was even better. The installer we used did a great job and he seemed very surprised at the price we paid for such a nice floor.
Maridel J.
Corpus Christi, TX
Nov 03, 2010
our sales rep was the BEST!!! excellent quality product, good price, great service from the rep
Cory M.
Felton, CA
Nov 02, 2010
Your customer service was very helpful and professional We love the wood floor and want to order more, a friend recommended we order from you and we will recomend you as well
Josi E.
Plainsboro, NJ
Oct 31, 2010
Very friendly and helpful and most importantly not pushy. I was impressed with the quality of the flooring. Comapred to what I can buy for the same price at the National home improvement chains, the flooring from Build Direct was far superior. Flawless. Impressed with both the friendly but not pushy sales people and the quality of the flooring. I will glady purchase flooring from Build Direct again. Thank you for making this experience a postive one.
Nicole N.
The Woodlands, TX
Oct 29, 2010
Dealing with my rep was great. He helped with the selection process and also followed up all the way to make sure everything was taken care off and delivered on time.I am reccomending you to alot of people in Seattle area that they can not beleve your prices and quality and the service level. Great Job
Nebil D.
Ballard, WA
Oct 28, 2010
Amazing customer service. I will use build direct again just for the customer service. I had a great experience. The only thing I would mention is that I was (and this is entirely my fault, not the company) surprised by the overall texture of the hand scraped look, and that I didn't get a real feel for it from the sample and the photographs. I am getting used to it now, but I think I would be great to get a better feel of a "hand scraped" look in the photographs, since that is the only way you can really see it all together in a large space before buying it. Thanks!
Jane C.
Ridgefield, CT
Oct 27, 2010
Customer service was extremely helpful The quality of the flooring was excellent - We did not have a single board that needed to be set aside as being sub-par. Flooring was delivered way faster than I expected I would order from build direct again without hesitation.
Travis E.
Middletown, NY
Oct 26, 2010
the rep was great and easy to deal with! Would definitely recommend! great representative and the floors are amazing! I received them within about 5 days with no trouble at ALL! They look beautiful, will definitely use BUILD Direct AGAIN!!!!
Amber E.
Hobbs, NM
Oct 20, 2010
Very pleased with price, quality, shipping and the ease of installation.
Eric F.
Canton, OH
Oct 19, 2010
The contractor said the floor is beautiful and very easy to look at and for a fairly inexpensive engineered wood floor, when down it looks very expensive. Everything went exactly as schedule, delivered when it was supposed to be and no damaged boxes at all. Great experience.
Dale C.
Philadelphia, PA
Oct 11, 2010
The rep I dealt with was fantastic. Everything he promised happened and he represented the product and company honestly. I was really hesitant to purchase the flooring for our entire new home from a company I had no dealings with over the internet. The free samples and patience of the sales reps overcame any reservations I had. The floors are just amazing--even nicer than I could have imagined.
Linda L.
Adams, NC
Oct 05, 2010
Always a quick response to any questions. Installed easily but don't know how the finish will hold up over time. Very few "unusable" boards but even those can be used in closets or hidden spaces. Pieces fit together well. Product came faster than expected and with no damage. My floors look great. Good product at a good price. I am a very satisfied customer. Disappointed that the "burlap" color wasn't available 2 days after obtaining product sample. Well, the customer service rep told me that he could get the "burlap" color but that there were no thresholds in that color. Seems like a decent product at a good price. I will be a repeat customer.
Adam R.
Ludlow, KY
Oct 05, 2010
Absolutely amazing Outstanding Perfect! Would definitely recommend!
Kari P.
Sulphur Springs, TX
Oct 03, 2010
Very beautiful and good quality flooring. I initially wanted the tinted brazilian cherry but you were out of stock.However, I am glad I got this product instead as it is not too dark. Received shipment later than expected, but was delivered safely.
Nicole T.
Heights, TX
Sep 28, 2010
Excellent product , fast shipping and very courteous customer service. Would definetly buy product from build direct again they made my experience very enjoyable and easy !
Sandy R.
Deming, NM
Sep 26, 2010
I would and have reccomend your company to anyone. Love how you ship the samples so fast and for no charge. Great product and service!
Cathy E B.
Mandan, ND
Sep 24, 2010
Fantastic experience, wish all of my home renovation purchases had gone this smoothly!!! Everyone who sees our new wood floors is in awe, you have customers for life! Fantastic experience, wish all of my home renovation purchases had gone this smoothly!!!
Christen B.
Las Vegas, NV
Sep 22, 2010
I don't think we have ever had such a positive experience in working with a company online. Everything was done professionally and very timely. I would recomend your company and the sales rep very highly.
Janice G.
Lebanon, OH
Sep 21, 2010
my builddirect experience was great & The product is top notch. I love my new floors & since I was able to buy exactly what I wanted from you, the hand-scraped dark look, it made it all the better. we searched & looked at 15 different floor before deciding on this one. The shipping & customer service was excellent. I will recommend you to my friends.
Robert M.
San Marcos, TX
Sep 19, 2010
Our sales representative was excellent; very helpful and always returned phone calls. Thank you Our floors are beautiful. All of our company has commented on how nice our room looks with the gorgeous flooring. Thank you
Kenna D.
Ashburn, VA
Sep 15, 2010
Couldn't ask for better customer service. Flooring is yet to be installed because we believe in localization or allowing 3 weeks for wood to adjust. Knew where the goods were at all times. Local trucking company called to arrange best time.
Gunnar H.
Brighton, ON
Sep 14, 2010
The Sales Staff was very helpful, providing all the information on the product. Could not have been more helpful. We just laid the first of rooms with the hickory flooring. It is just beautiful and we couldn't be more pleased.
James S.
Tulsa, OK
Sep 09, 2010
Absolutely love the flooring. Looks beautiful. working with Builddirect was easy and, Im very happy with my purchase. The pictures online were exactly what the product looked like when I got it. I couldn't be happier with the product, price, or installation Thankyou
Kirsten D.
Salina, KS
Aug 31, 2010
my sales rep treated me with kindness, patience and professionalism. It was like working with a good friend! The quality of the Jasper Harbors maple bootstrap flooring is amazing for the $$. Nice finish, easy to install and just beautiful! wood packed very well. I really can't say enough good things about my build direct experience. When I had a question, my calls were returned in a timely, caring manner. Where other companies would not deliver to our mountain location, your company didn't blink. And enough good cannot be said about my sales rep. I would definitely recommend Build Direct to anyone.
Linda L.
Boone, NC
Aug 30, 2010
Very helpful with any questions I had. Love the floors- great color, easy to install- especially love the price!
Anna Marie L.
Magnolia, TX
Aug 29, 2010
My contact was with the sales staf was great. He was great! I figured on a 10% waste factor in placing my order of 27 boxes. I ended up with 3 full boxes left after installing the floor, using all planks in the 24 boxes that I opened Delivered exactly within the time frame which I requested. I would use BuildDirect again, and have recommended your product to my friends.
David J.
Manhattan, NY
Aug 25, 2010
Terry P.
San Francisco, CA
Aug 24, 2010
We were refered by a friend that had purchased flooring for their new house. At this point we were just starting our new house, and requested 5 samples to be sent - they arrived in days. We decided on the Jasper Glueless Click Handscraped Hickory Floors Topaz Stone 4 34" 1532" Random. Two months later we phoned in our order. The sales rep was very helpful, and 6 days later our flooring arrived. The contractor installing the flooring said it was very easy to work with. We are extremely pleased with the quality and look of the flooring - and to top it all off, saved money at the same time!
Doug G.
Kensington, PE
Aug 24, 2010
The customer service department was fabulous. They gave me a follow up call after I ordered some flooring samples to see if I had any questions. The delivery was ontime, professional, and right to my door! The product was excellent and i wouldn't hesitate to order from Build Direct again.
Corlaine L.
St Albert, AB
Aug 22, 2010
Customer service was great. The rep was really friendly and helpful. The wood flooring has been installed and looks incredible! Product was shipped timely.
Michael A.
Austin, TX
Aug 21, 2010
My installers stated that this product was in the top three of the products they have ever worked with and that they would recommend Build Direct to future customers. Thank you for helping make my home look beautiful with your product. Best purchase I made in a while.
Karen F.
Switzerland, FL
Aug 21, 2010
customer service was excellent - our rep was very helpful and knowledgeable about the various products
Frank L.
Mount Pleasant, SC
Aug 17, 2010
High quality flooring. My installer was impressed!
Natalie M.
Houston, TX
Aug 12, 2010
Every person at Build Direct was professional, helpful, and very responsive. Outstanding product. Top of the line I would definitely buy other products from Build Direct.
Steve M.
Donelson, TN
Aug 09, 2010
I was hesitant buying wood flooring online, but customer service and the samples that were sent ahead of time along with the 30 day money back guarantee convinced me to give BuildDirect a try. I am very pleased with the product!
Alan M.
Jamestown, NY
Aug 02, 2010
My husband and I were in the market for flooring. I had looked at many local stores and had found that I am a huge fan of the handscraped floors. At the prices I had been seeing we were going to have to scale back our project to only our 1st floor. When I found build direct I was shocked at the price. I ordered some samples and received them in less then 24 hours! We were able to purchase flooring for our whole house. I had a couple of questions when I was ordering and called them and received excellent customer service. Our sales rep was a huge help and super friendly. I received my floors within about a week. They are perfect! Everything I wanted for the price I wanted to pay. I tell everyone about build direct. You can't beat the price. The next time I am in the market I will know exactly where to go. You are awesome!!!
Katie E.
Fairfield, OH
Jul 27, 2010
your sales staff in your office was very helpful and answered all of my questions. He gave me excellent service! My order was shipped from the Atlanta facility and that worked out great. It was here in no time. Thanks for helping me make my home look beautiful and warm with my new hickory floors! I hope they last a very long time!
Patricia B.
Brandon, MS
Jul 23, 2010
Thank you. The price was great. For the most part, the customer service and shipping was very good. My house looks beautiful.
Tabitha J.
Centerville, OH
Jul 23, 2010
The quality is very impressive. The contractor even commented on how good the quality was and that the boards fit together perfectly. The floor looks great. The only downside was that the t-molding and reducer didn't match the wood that well, but it's close enough to not stand out.
Brian K.
Seattle, WA
Jul 21, 2010
We will definitly use BuildDirect again, and will ask for Kuba when I call. Thanks.
Pete J.
Durango, CO
Jul 20, 2010
Great web page to choose product, easy to order, fast delivery, a breeze to install, and overall a fantastic product for the price.
Jason B.
Weaverville, NC
Jul 17, 2010
Thank you for going the extra mile in seeing the order was expedited promptly. Absolutely beautiful! Very happy with the product. Shipping service was courteous, helpful and careful with the product. I was notified when the shipment would be made and notified again just prior to arrival. Great! It could not have been easier. Would most definitely recommend BuildDirect. Thank You!
Janice T.
Sun City, AZ
Jul 16, 2010
from the first contact, i was very happy with your sales people and product. the prices are fair, the service was terrific, the product is georgous, and while i had a professional install them, there were no problems putting the floors in. my installer was not familiar with your product and whas impressed by it. i put the floors in my living/dining room and master bedroom and walk-in closet. it improves my home substantially and i love it! thanks for such a beautiful product in an affordable price range. i expect it to hold up as well as promised, and since the flooring is hand-rubbed and somewhat distressed already i feel very comfortable that i can disguise any scratches that may occur thru the life of the floors.
Ann O.
Santa Maria, CA
Jul 14, 2010
Excellent customer service!
Cheryl C.
Birmingham, AL
Jul 14, 2010
I am happy of what I have seen so far, I have layed 204 sqft out of 1704 sq ft and so far it has been very easy to lay. I love the color and the distrested look of the hardwood.
Rebecca V.
Salford, ON
Jul 08, 2010
My experience with BuildDirect was very smooth. The flooring was beautiful, the staff friendly and helpful, and I received my floors in record time. I will do business with BuildDirect again and will recommend them to anyone looking to purchase flooring. Great company! Would definitely use them again, and would recommend them to a friend.
Darron M.
Texarkana, AR
Jul 06, 2010
our sales rep remembered us every time and was incredibly thorough. It was also amazing that an actual person answers the phone every time. This is the best customer service I've ever received with an online retailer. we've installed about 3/4 of the flooring and it has WELL exceeded our expectations. imagine our suprise when 2,000 sq ft of flooring arrived in a week! the company that actually brought the floor to the house did write the address down wrong so the driver was really late. but he was friendly and helpful when he arrived. honestly, this was an extremely positive experience for us. We wouldn't use anyone else for a flooring need, that's for sure. Thanks to our rep, who really I felt went above and beyond to make sure we got the right floor for our house. I can't say enough good things about working with builddirect.
Katherine W.
Owings Mills, MD
Jul 06, 2010
I have already recommended this site to others. I am very pleased with the product and the friendly service and will definetly use this company again!
Olivia T.
Tulsa, OK
Jun 30, 2010
our sales rep had excellent product knowledge and was very pleasant to work with Product looks great so far Product showed up ahead of estimated time in perfect condition From samples to delivery and everything in between, the service. I will definitely call builddirect first for my next project great job
Paul A.
Colborne, ON
Jun 30, 2010
Customer Service was great, I needed to make a couple of payments instead of all at once and you accomodated me well. Very good. I like the random pieces. It really gives character! Had no problems. They accomodated us perfect. Very happy no complaints except for does scratch and dent a little to easy so I wouldn't recommend for high traffic areas. So I guess I'll know if I'm really happy in a year or so.
Elaine M.
Crete, IL
Jun 21, 2010
very happy with quality and condition of flooring, did not have one piece with damaged tongue or grooves.
Dennis R.
Blaine, WA
Jun 19, 2010
i did a lot of searching, build direct was the only ones that gave me guality, price and service, I will pass the word !!!
William D.
Landover, MD
Jun 19, 2010
Overall this was a very good experience. I would purchase again from this company.
Anthony S.
Belmont, NC
Jun 19, 2010
I would recomment BuildDirect to all my friends.
Leanna K.
Surrey, BC
Jun 16, 2010
Time from order to delivery was very quick. Flooring had to be unloaded on my front street which was explained in the shipping information prior to placing my order so I can't complain. We debated purchasing flooring via the internet for over a year. This was the largest internet purchase we have made and we were not disappointed. The flooring was purchased in December to take advantage of a tax credit and I installed it myself in May. Half way through the first day I was very pleased with the product, i had enough of an area of floor down to get a really good picture of the grain, texture, and overall look of the floor. While the samples and on line pictures give you an idea of the look of the flooring it really doesn't give you the full picture until you see it installed. We would definately recommend this product as well as build direct to friends and family. Everyone who has walked in to our home has commented on the look and feel of the floor. I also orderd a stairnose and some t-mouldings, all match the floor perfectly and really helped to finish off the project.
Glenn H.
Winnipeg, MB
Jun 11, 2010
The sales staff was thorough in all aspects. They gave me an estimate as to when product would arrive and I was pleasantly surprised to see my order delivered on time. The quality of the wood was unbelievable. I was skeptical when I ordered because of the price. The sample I ordered was better than I expected, but I was still skeptical. My installer took samples and has alerted his installer friends. I've taken samples to work and have invited people over to see the quality. I am extremely satisfied with all aspects of my wood floor order with Build Direct One time and NO damage. The best!
Dabney A.
Knoxville, TN
Jun 11, 2010
I was very impressed with the quality of the wood floor and the ease with which I ordered, paid for and received the product. I will use Build Direct again and have recommended it to many friends.
Melanie M.
Richmond, BC
Jun 09, 2010
Our sales rep was extremely patient and helpful. All my questions were answered and he always responded in a timely manner, either by phone or email. The Vanier flooring was beautiful. The quality was better than anything I could find in my home town, and the price was unbeatable. My flooring arrived on the day it was scheduled, and it was at my house within 1 hour of the phone call. It was extremely easy and pleasant to contact, & work with Build Direct. I never experienced any frustration or difficulty. I will tell all my friends about you, and will be a return customer.
Lisa C.
Greenville, NC
Jun 09, 2010
Builddirect is Amazing. the staff was very kind and helpful. more than what i was expecting.The Product was very good priced compared to my home town. fast and on time, doesn't get any better than that! I was very scared to puchase a product so far away, but I'm so glad I did. Build Direct saved me lots of money where it would have cost me so much more if i purched the product in Kingston, Ontario. I made the right choice. I will be shopping with you again. I have told many friends about you and when they saw the samples of eng flooring the were amazed with the quality and price. I have another order coming your way soon with some friends. Thanks so far for.
John R.
Kingston, ON
Jun 07, 2010
My floors are beautiful. I will use build direct for my future home improvement needs.
Brenna S.
Foresthill, CA
Jun 07, 2010
Very satisfied customer. Thank you!
Tan I.
Miami, FL
Jun 04, 2010
Outstanding customer service and great quality at reasonable prices.
Anne C.
Stevensville, MI
Jun 02, 2010
I am about to place my third order with BuildDirect and that is the best comment anyone can make!
Margit G.
Lake George, NY
Jun 02, 2010
My experience with BuildDirect was a positive one. I will recommend your product and company to others. Juanita D.
Juanita D.
Spring, TX
May 30, 2010
Our representative was friendly, informative and professional. He always called me back when I left a message or answered any concerns I had. Great job! Contractors still installing hardwood, few planks damaged or stain not applied in some knots. Time will tell on wearability. I was nervous about ordering over the web, from Canada, and shipment coming from China. All went smoothly as promised. Love the floors. Hope the coating over the wood and stain is as promised and wears well.
Janice T.
Centerville, OH
May 29, 2010
your sales staff was informative and helpful.The floors looked great. Very happy with quality. It came right on time as indicated. I would recommend BuildDirect to anyone. The price was right and the experience was very professional handled.
Joanne C.
Amelia City, FL
May 13, 2010
The customer service was very knowledgeable and helpful. Even though we had changes to our order they were very accommodating. I felt very comfortable buying this online because the customer service was so knowledgeable. Very good. It came exactly as described. shipping was very fast and accurate. If we every needed to buy flooring in the future, we will definitely come back to BuildDirect.com. The process couldn't have gone more smooth and the cost was outstanding.
Jacob M.
Draper, UT
May 09, 2010
Our sales rep was great. He helped me with my choices and was very professional. The wood was delivered on time as specified. I bought over 200 sq ft of floorng for less. Also when the wood was delivered one pallet was not the color I wanted. You exchanged it right away for another choice. Very good customer service. I found my experience with BuildDirect excellent. You were able to handle problems promtly and things were shipped out as stated. Would certainly recommend and buy from your site again.
Joanne C.
Amelia City, FL
May 04, 2010
Ours sales rep was extremely helpful throughout the process Very few boards had nicks or scratches in them. Shipping was very fast I was very happy with the service and the product. Can't wait to buy again. My maple floors from BuildDirect were inexpensive, easy to install, and look far nicer than what I saw at local stores. Have received nothing but compliments. I'm very happy with my experience with BuildDirect
Adam G.
Eagle River, WI
Apr 30, 2010
The salesperson made the order a breeze and was extremely efficient and helpful The floors came out great. When the light hits them they are more beautiful than I expected, very rich grain detail. Prompt and courteous I was very pleased. This was the first time I have installed wood floors. I was going to use LL but their online reviews were terrible both in product and especially customer service.I am glad I used Build Direct and will use you guys again. Thanks!
Jeff P.
Adams Corners, NY
Apr 28, 2010
Our Sales rep was extremely helpful and very professional. Thank you for your great service! High quality and great price; even better than I expected. I love my new wood floor! Orders were delivered promptly. The delivery guys were nice too. I am so glad that I bought the material from you. The quality of wood is great and I saved a lot by buying from you. My contractor was also very happy with your products. I will not hesitate to purchase from you again. I will definitely recommend your company to my friends. Thank you for the great service and products.
Yuk L.
Chico, CA
Apr 24, 2010
Our sales rep helped in every way possible on time shippingand when the salesperson said it would. The products and service go un-matched and the quality and price are a great bargain
Michael S.
Bosco, LA
Apr 23, 2010
Really great service and value. The most worry-free part of our renovation!
Dana L.
Toronto, ON
Apr 21, 2010
Every box I open is like opening a Christmas presents, both my husband and I love it. Although your MN connection was not able to do door delivery (due to Spring Road Weight Restrictions) and your MN connection was prompt about our inquiers, we ended up picking up your product ourselves. Upon my inquiry with Builddirect regarding a refund for that portion of the delievery cost, the logistics coordinator, was very quick to respond and very helpful with coming up with a fair and happy resolution. So, yes in spite of the hang ups still excellent service all the way around. Just very happy with all aspects from ordering to excellant product to customer service.
Helen H.
Andover, MN
Apr 16, 2010
Answered all my questions fast. The Burlington Smoke Oak flooring is superb. Already have it installed and it looks wonderful. The installation and quality of product was excellent. Product came on time and with very little damage. I am very pleased with my experience. Everyone was very professional. The flooring is fantastic and the price was even better. I have talked with several people and recommended your website. Thanks for all your help and your great products. I will definitely use you again. First class all the way.
Clint H.
Midland, TX
Apr 14, 2010
Friendly and helpful. Very good. The floor looks great! Great price for really nice looking floors. Very little waste - most boards were usable! Very good! The delivery person was nice and he was easy to contact. He was also flexible on the delivery time.
Kristin S.
Summerville, SC
Apr 11, 2010
Customer service was outstanding. Quick to resolve any issues. Overall a very positive experience for a large order.
Russ S.
Green Cove Springs, FL
Apr 07, 2010
Excellent, was so helpful, product Looks ok did not install the flooring yet, shipping was on time.great services,and website
Armand D.
Spencer, TN
Mar 31, 2010
Very Impressed! First time to use your company and was very impressed! I would highly recommend your company!
Ted V.
East Lansing, MI
Mar 30, 2010
Substantially thinner wear layer than advertised. We had to return the product.
**Since receiving this feedback,we noted the product was implemented with incorrect specifications. The correct specifications are now on the website and the customer has been refunded.**
Shante S.
Malibu, CA
Mar 30, 2010
Your customer service was great. Your customer service rep was very helpful. We love it. It looks great. The flooring was as shown on the web site. It has a great finish. We installed it ourselves in the master bedroom and hall. The installation was easy. The boards fit together well. We are very happy with the results. The flooring arrived sooner than we expected, much sooner than many of the smaller products we order on line. We are impressed and wouldn't hesitate to recommend your company and products. If we decide to purchase more flooring, we will order it from Build Direct. My wife and I are very pleased with your product and customer service. Keep up the good work.
Joseph K.
Dayton, OH
Mar 26, 2010
Excellent product. very good pricing and excellent and prompt service.
Loren R.
Cordova, TN
Mar 25, 2010
I have been looking at engineered hardwood for at least 6 months prior to making this purchase. My wife and I looked at more than 20 samples from our local dealers and compared the quality and price to the samples from build direct. We really liked the tropical hickory for it's color, surface hardness and random widths. I will be renovating other rooms in my house soon and without question will be purchasing from build direct again. Other similar hickory floors were over $10.00 sq. ft. I saved about $5.00 a sq. ft. that makes me very happy thanks.
Robert C.
Astorville, ON
Mar 18, 2010
I love the flooring and the price was excellent My flooring was delivered right to my door exactly when I was told it would be deliverd. The prices of your flooring was good, the whole process of placing my order and getting it delivered was so easy. I've already recommended you to several of my friends. I have nothing but positive feedback!
Melinda R.
Manor, TX
Mar 15, 2010
Very professional and quick service. BuildDirect made the online purchase easy. First I got the samples right away so I could make the right choice of the color of the floor I wanted. Then the ordering process was very simple and efficient. Great product with great price. The product arrived ahead of my expectation. Everyone tells me don't buy any floor material online. They told me I cannot trust the quality of the material, timely of getting the product, and warranty would be a problem. But I think my experience with BuildDirect should change their mind.
Peter W.
Murray River, PE
Mar 08, 2010
You sell top-of-the-line products at prices that are better than anyone else. Your customer service is incredible and your delivery is faster than we could ever imagine. Our experience with you was 100% great all the way.
Carolyn B.
Coudersport, PA
Feb 23, 2010
You sell top-of-the-line products at prices that are better than anyone else. Your customer service is incredible and your delivery is faster than we could ever imagine. Our experience with you was 100% great all the way.
Gabriel V.
Decatur, AL
Nov 23, 2009
Customer service was available and willing to help. I love my floor. BuildDirect is awesome. I saved over $1000 on this floor by ordering it from BuildDirect. BuildDirect offers a quality product at a terrific price. I would order from them again and again. The staff is very helpful and the whole process was expidicious and efficient.
Lori T.
Idaho Falls, ID
Nov 23, 2009
My experience with your company was 10 on a scale of 10 I could not have received any better service before or after the sale.
Charles D.
Fort Wayne, IN
Nov 23, 2009
Everything was great! Floor went in easily! thanks for all the help and the excellent product. We will order again soon.
Lisa S.
Sharon Springs, KS
Nov 22, 2009
The floor is beautiful! This is a very high quality product, the installers liked working with it. I just wish there had been some accessory pieces I could have purchased like stair bull nose trim and quarter round trim and threshold. My floor looks fantastic! Eventually I will do 2 more floors with this product!
Diane K.
New Milford, NJ
Nov 22, 2009
Very happy with the entire process. The product exceeded my expectations. Will use you again and suggest to friends.
Katherine M.
Las Vegas, NV
Nov 21, 2009
[Saleperson] was so helpful and knowledgeable. Great service! My builder told me it was a quality product for a great price. He was surprised at how nice it was. He wants the website for himself. Came on time and in GREAT shape. I did not have to return any because of damage. The customer service was second to none. [Salesperson] (and any other person I spoke with) was so helpful. I called him a couple of times after I placed my order with questions about installation and he was more than happy to assist. I will be back! I recommend this product highly. Quality at a great price.
Jill H.
Kirtland, OH
Nov 02, 2009
The floor is beautiful. I was able to track the flooring after the shipping and it arrived at the delivery location on time. I picked up my order. The product was true to the sample. Everyone comments on how good the floor looks.
Jacquelyn M.
Cypress, TX
Oct 29, 2009
I Have told others about the excellent service and prices. Your staff in the hardwood flooring department were amazing. I couldn't believe that no matter which one I talked to over the course of the order process, they were all organized and knew exactly what was previously discussed. Excellent to see a company where communication is clearly a priority.
Donna M.
Portage La Prairie, MB
Oct 26, 2009
Great service, price and products. I would recommend your company to anyone. I had a great experience with your company, keep up the good job.
Tomasz G.
Olympic Valley, CA
Oct 24, 2009
Have nothing but positive things to say. Everything was great without delay. Customer service/sales staff is very helpful.
Julija B.
Burnaby, BC
Oct 19, 2009
Great experience. Everything worked out just the way I was told it would. It all started with an easy to use website with good pictures. Followed by an easy process for getting samples. The samples were very representative. Communications with sales reps were fast and helpful. Ordering things like this online can be nerve-racking, but those worries were put to rest when we got step-by-step feedback telling us the status of our order. The product acutally came much faster than we even expected. Very high quality wood. In 500 sq-ft of flooring there was not a single unusuable piece. They all fit together nicely with precision tongue and groove dimensions. Easy installation. Great pricing. What more can I say? I had never done hardwood floors before, but this product made me look like a pro. Thanks!!
William C.
Albuquerque, NM
Oct 15, 2009
I have and will continue to tell people how wonderful a product and service you provide.
Donald P.
Bonnyville, AB
Oct 11, 2009
I have been very pleased with this company---product and personnel that I have dealt with. Very professional and interested in making my project work. Thanks
Susanne B.
Carbondale, CO
Oct 08, 2009
Your representative answered a number of questions that made the product selection and installation processes much easier. The finish is flawless and the machining work on the tongue and groove sides was perfect. Great shipping. My order arrived a day earlier than expected. This was my first experience laying engineered hardwood flooring and advice from your customer service people and the excellent quality of your product made the project easier than I expected. The tongue and groove machining on the sides of the flooring was excellent and the pieces fitted together perfectly. The floor's finish actually looks better than pictured on your web page. I couldn't be happier with my BuildDirect purchase.
Dickie L.
West Memphis, AR
Oct 08, 2009
Absolutely awesome -- the best investment for our home ever purchased! arrived one week early! Website is easy to get around. I will buy again and recommend you to others! 110% satisfied! thank you!!!!!
Robyn K.
Amado, AZ
Oct 07, 2009
The floor looks great. My professional installer was impressed with the great price and quality I received from BuildDirect.
Dana L.
Eros, LA
Oct 02, 2009
Everytime I communicated with a representative, I received the answers I needed in a quick and timely fashion. My experience with Builddirect could have not have gone smoother.
Jason G.
Hicksville, NY
Sep 27, 2009
We had a problem with the first order that we received but [salesperson] was very helpful and resolved the issue. He worked very hard to help us and we are pleased with the product and would recommend Builddirect. You do very well in service to your customers which is sadly lacking in many companies while giving a quality product. Thank you.
Susan S.
Pooler, GA
Sep 24, 2009
Fantastic customer service! We received thoughtful and complete answers to questions by phone and a follow up phone call. We placed the order and within 4 days our flooring was delivered just as planned. It has not been installed yet (it's acclimating to our low humidity first) but we have already put the same flooring in part of our house- and after 2 years (with a dog and cat) it still looks new.
Elise F.
Phoenix, AZ
Sep 24, 2009
The floors are absolutely beautiful and according to the installer, "Easy to work with." We received the material without delay and the quality met all of our expectations.
Anita H.
Houston, TX
Sep 24, 2009
Very helpful service. Very nice product. We are very happy with our floor. Package came when promised and not damaged.
Nicholas E.
Jersey City, NJ
Sep 11, 2009
The wood went down beautifully. There was no waste due to not being able to use a bad piece because there were no bad pieces. I will order from you again. Thank you
Marie B.
Andice, TX
Sep 10, 2009
The ordering experience was excellent. I talked with a representative and received excellent service. He even found ways to save a significant amount on shipping. I contacted Build Direct.com and discussed my order with [sales representative]. He was most helpful and arranged our order to minimize shipping difficulties and costs. The order arrived in a timely fashion. The flooring looks very nice. I can't wait to get it installed. Noel C.
Noel C.
Pierre, SD
Sep 09, 2009
This was a great deal extremely happy with the quality. The flooring was here in 3 days
Sean C.
Brentwood, TN
Sep 05, 2009
Very pleased with the customer service. Very efficient. Excellent quality. We love our floors. Three pieces were missing, but were promptly expedited to us. Very efficient. The purchase was smooth and efficient. The products arrived in a timely manner and exceeded my expectations. A very non hassle way of shopping. I had made some calculation errors on my behalf and your customer service went above and beyond my expectations and sorted it all out for me. Everything about your services are good. I would definetly recommend you to my friends. Keep it up. You guys are good!
Olav A.
Lovington, NM
Sep 04, 2009
Very pleased with the product,looks great in the house. The customer service personnel at BuildDirect were very helpful. We have recommended BuildDirect to other people.
Philip T.
Houston, TX
Sep 04, 2009
The website made it very easy to see the product displayed in different home settings.
Kim B.
Ellettsville, IN
Sep 02, 2009
I did a lot of research on engineered flooring and suppliers. I ordered about a dozen samples from various internet suppliers and chose Build Direct because of the quality of their product and their BBB and customer feedback ratings. The Vanier Cosmopolitan Collection Brazilian Cherry had a 4mm top layer which is 1-2 mm thicker than any other. It has a beautiful finish and the quality control is outstanding. There were very few boards we could not use. Buyers need to be aware that the average length of the boards are about 3 feet. In a large room without much furniture of rugs, it may look a little busy, but no one has gotten that perception in my house. My living and dining room are on split levels and the flooring looks fabulous. There are enough longer boards to create a nice overall look. The color is rich and has beautiful grain. The finish is very hard and has not incurred any damage in the 3 months it has been down. There are a few minute dimples under my rolling desk chair so that area is now protected by a rug. The sales people are a pleasure to work with and the shipping was flawless. I hired a couple guys to unload the pallet which was delivered to my sidewalk. I highly recommend this company and their product.
Amy B.
La Puente, CA
Aug 28, 2009
Great selections, helpful representives. This was an easy way to get flooring at a great price. The delivery was smooth and the wood is beautiful. The interest free 3 mo. financing was a big help to get what we wanted now.
Christina C.
Grover Beach, CA
Aug 26, 2009
Great product, great price and shipping direct to my home made everything come together for an easy install. I will (and do) highly recommend BuildDirect to my everyone. Expand your product lines - with the excellent customer service you have and processes, it would be great to be able to buy more from BuildDirect.
Tim W.
Edina, MN
Aug 24, 2009
[Salesperson] was very helpful and knew his product. Beautiful and even better price! Would have been 3x as much locally. Very polite driver, on time and as expected, no damage, packaged well. Wonderful service, product as described. I hired professional installers and it looks great! Very pleased and will definitely recommend to others. I was really nervous ordering so much flooring online but couldn't be happier with the service and the product. My floors are quality, look great and it cost 1/3 of the other more inferior products I was considering. I won't hesitate to order again for my next remodeling project. Sincerely, Jana C.
Jana C.
Oro Valley, AZ
Aug 21, 2009
I was a little hesitant about buying my wood flooring online, but the price was about one dollar per square foot cheaper than I could find anywhere else. I received the samples within a few days, then purchased the entire order. The shipment arrived within about a week, the product was perfect and we are very happy with the end results. I even called during the installation with a question and they actually answered the phone and helped me out immediately. I will definitely use BuildDirect again in the future. Ryan B., Scotts Valley CA
Ryan B.
Santa Cruz, CA
Aug 21, 2009
Our floors look like something out of a home magazine! They look like they should have cost us 10x as much what we paid for them on BuildDirect! We would recommended BuildDirect to anyone who is considering new floors. We searched all over for a good deal on handscraped hardwoods and Build Direct had the best prices as well as the BEST quality! My floor are the best part of my house!
Miranda O.
Hendersonville, TN
Aug 21, 2009
I had questions and was able to speak with a person, not an automated system. That was very nice. We thought the product quality was excellent, it looked exactly like the sample piece. I was expecting some dark spots and knots but those pieces were very few and far between. We were interested in a slightly distressed look, so we wouldn't always be worrying about putting marks on it with chairs or it looking smudged. We absolutely love it, and the color is beautiful. A warm cognac color, beautiful! Shipping was great, they loaded it right into our garage. I really liked having the piece of mind that we could return the product, no questions asked, and that shipping would be covered! It made me more comfortable ordering it online. Feel free to use any of my comments above. Thank you for the great product!
Lyndsey M.
Richmond, KY
Aug 21, 2009
The flooring really is excellent for the price. We are very happy with your product. In general, it was a very smooth and easy transaction.
Robert B.
San Jose, CA
Aug 20, 2009
Received many compliments on its appearance. My installers remarked about the quality of the wear layer and the fit. Just a great product that is not easily available in our area (wear layer). Great price...
Ted N.
Bristol, IL
Aug 20, 2009
It was a pleasure working with BuildDirect. Your people were so helpful when I called with questions about adding items to my online order. The flooring arrived very quickly and in perfect condition. I love the flooring, and my mother is thinking of ordering it for her house she liked it so much. You guys are great. I would definitely order from BuildDirect again, and have already recommended you to my friends and family.
Barbara A.
Gilroy, CA
Aug 20, 2009
I recommend BuildDirect to all my friends and family. Excellent service and superior product.
Holly B.
Austin, TX
Aug 20, 2009
Easy customer service, prompt and friendly. As described and have been extremely happy with quailty. Felt extremely comfortable ordering before seeing from samples and refund policy. Felt that if builddirect was willing to back up their product like that I had nothing to worry about purchasing it. Product was great, customer service great, knowledge service. i asked questions and if they did not have answers they got it in an extremely timely manner
Kerry T.
Morrison, CO
Aug 20, 2009
Your web site works well. Your people are prompt about answering quetions via e-mail and on the phone. The company performs better than many local merchants I HAVE to deal with. Very refreshing. I recommend BuildDirect to friends and I will most certainly purchace from BuildDirect when I have a project that requires products that you sell.
John E.
Ladysmith, WI
Jul 14, 2009
[Salesperson] went out of his way to find samples in the styles/colors I was seeking. I had my heart set on floating dark-colored bamboo, which is impossible to find, and might have gone with a competitor if he had not specifically recommended the Jasper hand-scraped floating engineered flooring. Also, I was unnecessarily concerned about needing to buy the 660 minimum square footage when I only needed 500, because your rep told me it was no big deal---so nice to hear that. So far, so good. These planks look great. I am in the middle of installation now. The shipping service was delightful, holding my delivery for a few extra days at no charge because my AC went out the week of my scheduled delivery. Very happy, will definitely recommend. Great product, great price, great service--hard to find all three these days. I looked for flooring for months and months, my decision to use BuidlDirect followed a LOT of googling and local store visits. I am very happy with my decision and will probably be back sooner than later.
Emily S.
Saint Louis, MO
Jul 14, 2009
Everything about my experience with BuildDirect has been great. Beautiful product for a great price, as long as it holds up I'm happy.
Susan F.
Tar Heel, NC
Jul 14, 2009
I've got neighbors who've already contacted you for quotes.
Ray G.
Tryon, NC
Jul 07, 2009
You are a great company. I would highly recommend you to my friends in search of similar products. I was very pleased with each aspect of this purchase. I think it is great that you offer the smaller things like paying for pictures of installs and $50 customer referrals. It is the little things that other businesses don't do which makes your company memorable and enjoyable to work with. Thank you for everything.
Niki B.
Paso Robles, CA
Jul 02, 2009
Will definitely consider you again for any other building materials we'll be needing. [Salesperson], very nice guy, very helpful with my engineered hardwood order.
Kristy B.
Apex, NC
Jul 01, 2009
Even though UPS reported losing the shipment, BuildDirect were quick to resend. In the end UPS found the shipment so a resend was not needed. At the time it was reassuring that BuildDirect wanted me to get the delivery. I would recommend BuildDirect to anyone.
Keith K.
Ladera Ranch, CA
Jun 28, 2009
I want to thank BuildDirect and the representative that helped me out because he really helped me out with his knowledge and care.
Blanca E.
Oakland, NJ
Jun 28, 2009
The floor looks beautiful and is holding up well under the abuse my two Labs put it through. I am totally satisfied.
Paula S.
Rowlett, TX
Jun 14, 2009
Excellent quality wood floors. Shipping was easy to track and delivered at the correct time and date. Will order from BuildDirect again.
Bradley P.
Ocean Springs, MS
Jun 08, 2009
The shipping was fast and the floor looks great.
Vikki Y.
Denver, CO
May 26, 2009
From start to finish your customer service was beyond excellent. Out of the boxes we used, there were only maybe 5 pieces total that we could not use, it is beautiful. The shipping company that you used was very friendly and professional. Keep up the good work, your customer service from start to finish was wonderful, it was a pleasure working with you. very impressed with your service!!!!!! Thank you we are loving our new floor. Keep up the excellent customer service, we have already shared this experience with several individuals :) We are extremely happy.
Krissy P.
Stevens Point, WI
May 25, 2009
AMAZING customer service. Our phone calls were picked right up and we got our answers right away. Thank you for letting us order SO MANY samples! it really helped us to get just the right floor. We will be recommending you to all we know.
Samuel B.
Bountiful, UT
May 20, 2009
The service was excellent. We purchased Brazilian Teak (Cumaru) flooring. After installation it looks exactly as we had expected. We are very pleased. The shipment arrived on time and in excellent condition. My wife's brother in law bought flooring a year ago from BuildDirect for their cottage in Michigan. My son used BuildDirect for his house in Pennsylvania a couple of years ago. We knew what to expect and are very satisfied with the result. We love the Brazilian Teak (Cumaru) floor we bought through BuildDirect. The service was excellent and delivery was on time.
Jorge A.
Lewisberry, PA
May 19, 2009
I was very impressed by the help and speed at which [BuildDirect] operates. I love my flooring! I am giving your name to everyone I know who could use your services. I really enjoyed the whole process. I thought everyone was more than nice. Always got right back to me. I think you have a great range of products and I will be using you again. Thank You for all the savings.
Pamela M.
Amarillo, TX
May 14, 2009
Communication was excellent, I knew the status of my order at all times. Love the engineered hardwood floor, it's beautiful. Arrived even faster than expected. All in all, a very easy and pleasant buying experience. It was great to deal with a company that delivers exactly what it promised.
Barbara A.
Gilroy, CA
Apr 29, 2009
The salesman that I worked with was very helpful and knowledgable. I love the floor we purchased and get great compliments everyday.
Scott M.
New Orleans, LA
Apr 27, 2009
Your customer service was great. These floors are just beautiful. Very good quality. We love them...... Your employees have a very pleasant, professional and good customer service skills.
Olga W.
Yuma, AZ
Apr 24, 2009
Very good product quality. Everything was first class. Thanks. I will use your service again without any second thoughts. I will recommend it.
Sesi K.
West Chester, OH
Apr 21, 2009
Amazing, my carpenter couldn't believe the quality and price.
Julie B.
Newtown, PA
Apr 15, 2009
Information received both by telephone and e-mail was accurate and timely. It's nice to have a client that says the job turned out "better than expected". The company contracted to deliver had good communication and were timely. I will contact you again for pre-finished flooring jobs. From my research I believe you had the best engineered hand-scraped product per dollar I could find. Even with the shipping to the East Coast, the price was under $5/SF. I have nothing negative to say. It was a trouble free job with happy clients.
Jim B.
Virginia Beach, VA
Apr 15, 2009
I have no problem with BuildDirect. Customer Service has assured me replacement boards as soon as I complete the job. All who I have spoke to at Builddirect were very courtieous and well mannered. They were informative, and took care of my needs in an expert manner.
Richard A.
Tomball, TX
Apr 03, 2009
Quality on par with similar flooring at twice the price. Arrived in 4 days! We have highly recommended your flooring products to our friends and family.
Jeffrey H.
Tucson, AZ
Mar 30, 2009
Everything I was told about the product was true and I would not be afraid to order from this company at any time.
Randy M.
Falkville, AL
Mar 26, 2009
Customer service was outstanding, provided me with all the information I needed to make my choice on the right flooring. I could not be more pleased with the quality of flooring I purchased, and could not have asked for a better product! Product received days earlier than expected and in great condition. I would like to thank everyone at BuildDirect for their great service and a great product.
Rudy P.
Lenoir City, TN
Mar 24, 2009
I am absolutely thrilled with my floor. The people who installed it had no problems and very little waste, if any. I counted on a 10 to 15% overrun, and didn't need it, that left over because of the lack of any problems or defects. They were impressed. With the exception of the shipping date mixup, which was taken care of promptly, I was extremely pleased with my experience with BuildDirect and would recommend it to anyone, and already have. The installers were impressed with the quality and look of the product. I love my new flooring!!! I compared prices of the same quality of flooring and am very pleased with the cost also. Some of the comparable products were almost twice as much. Thank you.
Louise P.
Cheswick, PA
Mar 12, 2009
Very easy and pleasant, they followed though with every promise. Great Service!
Lisa J.
Shreveport, LA
Feb 18, 2009
I was scared to death to make this kind of purchase online. As soon as I talked to [the salesperson], all my fears were relieved. He talked me through everything, placed my order quickly, and I received my large shipment within one week. Everything arrived in great shape and the floors are so beautiful, I can't stop looking at them. Everyone that has seen them has commented on how great they are. I highly recommend BuildDirect and would order from them again in a heartbeat!
Amanda H.
Pleasant View, TN
Feb 02, 2009
The service and quality of product has been great. I am especially impressed with the quality of the Vanier brazilian cherry flooring. For the price and quality I could not find any better. Shipping for the stair tread nose could of been better because of the damage to the product, but because of the fast resolution I am satisfied.
Justin U.
Elk Grove, CA
Feb 01, 2009
Great service. Will refer others!
Lisa L.
New Smyrna Beach, FL
Jan 23, 2009
I would absolutely buy Vanier again. The Champagne White Oak is such an excellent product. It was very easy to lay and there was so little waste that I ended up with almost enough to do a bedroom. All the edges were perfectly square, so the whole floor is absolutely seamless. The dogs' nails don't scratch the floor, but the finish sometimes dents when I drop something, the wood doesn't though. The finish is great because it doesn't show foot prints or smudges like my last floors did.
My previous hardwood floors were more expensive and from a huge national brand. They were difficult to lay because no edges lined up and the wood splintered when I dropped something. I'm recommending Vanier to literally everyone I know.
Robin L.
Bluffton, SC
Jan 06, 2009
ordered 5 times from you for 5 properties. Nice work!
Erik L.
Breckenridge, CO
Jan 03, 2009
We were concerned about ordering hardwood floors online and paying a huge shipping fee. What if the flooring wasn't up to standard? Well, the Vanier antique maple flooring was excellent and we have had absolutely no waste. Our carpenter put it down easily and it is beautiful. Also, the staff at BuildDirect were great to work with and helped us all the way. Thanks for a great floor. We will recommend it and BuildDirect in the future.
Linda K.
Falmouth, KY
Dec 27, 2008
I would recomment your company to anyone - we researched companies & the engineered wood we ordered and found BuildDirect to be the best and the results proved it. We installed the floor ourselves and had no problems with the product.
Karen N.
Columbus, OH
Dec 24, 2008
We are so incredibly happy with our purchase and have already started recommending your company to our contractor, friends, and family. Keep up the terrific work! Thank you so much!
Jennifer H.
Beaver Creek, OH
Dec 21, 2008
Everyone loves our floor. My family members would like to get the same flooring to put in their house.
Ashley B.
Hiawassee, GA
Dec 19, 2008
A friend recommended Build Direct for our flooring. After dealing with many, many companies (both local and the web), we were very impressed with your service, prices and quality. I'll happily tell others about you and look forward to ordering more materials.
Kris L.
Houston, TX
Dec 14, 2008
We received great service and quality products at a significant savings over our local vendors, we wouldn't shop anywhere else for hardwood.
Susanne D.
Jacksonville, FL
Dec 14, 2008
the Customer Service representative, was extremely helpful in arranging consolidation of 2 separate shipments from 2 different parts of the USA, so I saved about $250 on shipping costs. He was in constant communication with me during the purchasing and shipment process, and I am very grateful for his great service.
Aleksandr I.
San Diego, CA
Nov 29, 2008
This is our second big order with BuildDirect. No problems. No worries.
Michael C.
Saint Augustine, FL
Nov 18, 2008
First class experience, in all the aspects.
Highly recommended !!!
Silviu N.
Chicago, IL
Oct 29, 2008
It was nice to know the total cost and no extra charges when it was delivered. I looked at a lot of eng. hardwood nothing came even close to the 4mm hardwood on top. The cost was great, I saved around 35-40% even with the shipping to Canada. keep up the great work. Thanks for your great service.
Don C.
Blackstock, ON
Oct 28, 2008
My wood floors look gorgeous and I know I saved $ going with you guys. The floors also seem really tough, which as a key concern for me, as a mom with young & energetic kids. I'm a very happy customer.
Kimberly W.
El Cajon, CA
Oct 22, 2008
Excellent product!! Fast shipping and great condition! Great customer service! Excellent product!! Fast shipping and great condition!
Zohreh G.
Chatsworth, CA
Oct 21, 2008
I was nervous about doing this, but I'm glad I did.
Charles H.
Lansdale, PA
Oct 17, 2008
I fully recommend build direct flooring to anyone and everyone. I have recommended you to my cousin who is renovating his house.
Namhuan T.
Bloomfield, MI
Oct 13, 2008
I would definitely buy from you again. I'm not sure I will be needing any flooring in the near future but certainly will recommend you to friends.
Brenda B.
Meadville, PA
Oct 08, 2008
This is the second time I have ordered from BuildDirect and I have been more than satisfied. Everyone who comes into our home comments on our floors and I have referred several people to your website. Customer service is outstanding. If we ever move, I'll be ordering more of the same product.
Amy H.
Fruit Cove, FL
Sep 28, 2008
The wood is beautiful and the quality exceptional.
Lynda M.
Biloxi, MS
Sep 19, 2008
I would not hesitate to recommend your company to any family member or friend--and I already have! Your product and service are among the best we found in rehabbing our house, and we dealt with many vendors to get it done. So thanks and keep up the good work!!
Pat G.
Lutherville, MD
Sep 15, 2008
My husband and I are very happy with our purchase, and will recommend to others. The price, the quick delivery and the quality is great. We installed this in our living, dining and bedroom in a new construction, and it looks wonderful. Thank you for making us happy customers.
Violet T.
Brookings, SD
Aug 18, 2008
Customer service was prompt, thorough, professional, and friendly.
James S.
Rochester, NY
Aug 15, 2008
Beautiful product. Installer was impressed and asked for information on BuildDirect for future jobs!
Jill H.
Stillwater, OK
Aug 08, 2008
From start to finish the service was excellent. My hardwood showed up on scheduele, and looks amazing! I would buy again and definately reccommend to any of my friends.
Chad M.
Innisfil, ON
Aug 06, 2008
Very helpful with information and very fast shipping. Great at giving accurate information to track the shipment.Very positive experience all around. Would definitely recommend to anyone seeking beautiful floors in with value pricing and fast delivery.
Cynthia A.
Biloxi, MS
Aug 05, 2008
Very affordable and great customer service. Looking forward to doing more business.
Kandis M.
Germantown, MD
Aug 01, 2008
Phone contact with Build Direct was very professionsal and informative. Sales person was well versed in materials and helped me decide about installation.
Terry C.
Escondido, CA
Jul 31, 2008
I will continue to use build direct for future purchases. The product was of the best quatliy for the best price. Please don't change a thing.
Taylor U.
Aurora, IL
Jul 30, 2008
You have good people working there.
Raymond A.
Port Moody, BC
Jul 23, 2008
Love the quality and the efficiency!!
Johnny T.
Amarillo, TX
Jul 19, 2008
I have already spread the good word about your service and products. I was very satisfied with Build Direct and expect to do business with them again
Augustin T.
Piney Point, MD
Jul 19, 2008
Awesome service, fast shipping, excellent product, great prices what else can i say.
Rich F.
Phoenix, AZ
Jul 10, 2008
I love my engineered hardwood flooring! We are so pleased with the high quality of the product, excellent service, and GREAT price. We will recommend to all!
Melissa K.
Connell, WA
Jun 25, 2008
So far so good. Product arrived a little ahead of schedule. However, your people handled all details about storing the product at no additional cost to me. We have installed about a third of what was ordered, so far. The quality and appearence are as advertised. I appreciate the high quality of both your service and your product.
Warren B.
Murphy, TX
Jun 24, 2008
Great Experience. We were a little nervous at first making such a large purchase over the internet but [the salesperson] made us feel comfortable. We love our floors and will continue to recommend you!
Stacie G.
Sandy, UT
Jun 17, 2008
Very efficient and cost effective. I will be ordering other products in the future.
Jody W.
Estevan, SK
Jun 11, 2008
Very good customer service and followup. Product was as described and there was very little waste due to any quality issues.
Kamran A.
Winnipeg, MB
Jun 09, 2008
Great product, good experience overall.
Dave S.
North Bend, OH
Jun 08, 2008
I was very pleasantly surprised with the quality of the flooring.
Ann P.
Makawao, HI
Jun 05, 2008
It was everything my sales person said it would be. Thanks
Brandon D.
Lake Charles, LA
Jun 05, 2008
Everything was great. Will be doing buisnesss again.
James F.
Fairhope, AL
Jun 03, 2008
The floor is great. I will recommend you to all of my friends and customers.
Marcin K.
Palatine, IL
Jun 03, 2008
Besides the delivery company driver who was either new to the job or just clueless everthing thing else worked out great. Could not have been a better experence both on the phone and by e-mail. I'm still laying flooring so I'll let you know how the finished floor looks. Thanks.
Tim H.
Ravenna, OH
May 29, 2008
I would recommend BuildDirect to others.
Chris V.
Tuscaloosa, AL
May 29, 2008
The floors turned out wonderful. My installer kept commenting on how beautiful the floors were and how easy they were to work with. He said he will be ordering some for his house too.
Rick W.
Ocala, FL
May 13, 2008
I was very impressed, and will use you again.
Ryan E.
Sherwood Park, AB
May 11, 2008
BuildDirect was very easy to deal with and product was on time and in good condition.
William St L.
Luling, LA
May 10, 2008
This was a great product!
Allison M.
Pine Knoll Shores, NC
May 09, 2008
The gentleman I spoke with on the phone and emailed was outstanding. Friendly, courteous, and mindful of my budget.
Patricia W.
Brookings, OR
May 01, 2008
Our floors look beautiful, we have recommended you to a family member who is placing an order.
Travis K.
Saraland, AL
Apr 27, 2008
We are very pleased with our purchase and with the service we received from your representative. We look forward to getting our floors installed and making our next purchase from BuildDirect.
Mark H.
Chesterfield, VA
Apr 24, 2008
The flooring quality for the price is really impressive.
Elise F.
Phoenix, AZ
Apr 20, 2008
Customer service was extremely knowledgeable about the wood flooring products, and was able to give detailed facts to consider when making our decision on what to purchase. The wood is beautiful. The installer enjoyed working with it and will buy the very same product for his house. Great follow up on sending samples. Great follow up on our purchase and delivery. Very patient and courteous salesman on the phone. Better than the storefronts here in town b/c there was no pressure. We also learned more about wood floors. When we wanted to discuss tile, customer service referred us to a different specialist b/c it was out of his area of knowledge. That was refreshing b/c he wasn't just trying to earn a commission.I will spread the news to everyone I know about this company. We have a lot of renovations going on in Jacksonville, Fl. Our neighborhood has homes between 60 and 100 years old. You must become part of our community.
Pam B.
Jacksonville, FL
Apr 16, 2008
We bought engineered Brazilian Cherry and are very pleased with it. Our installers keep referring to it as "good product."
Richard L.
Bloomington, IN
Apr 04, 2008
This was the second time that I've purchased from you and have been very pleased both times. Thank you.
Alan B.
Cypress, TX
Apr 02, 2008
I would recommend my family and friends to shop at BuildDirect. The cost of building a new home can be quite staggering. When shopping with BuildDirect, my husband and I saved money on our flooring, but we didn't have to sacrifice quality!
Cindy K.
Moose Jaw, SK
Mar 21, 2008
For the price paid, it was some of the best flooring I've seen. I would use BuildDirect again. the customer service was great, and the flooring looks great.
Rob M.
Enderby, BC
Mar 02, 2008
LOVED the flooring, will definately recommend.
Kelly H.
Spruce Grove, AB
Feb 23, 2008
Your sales people called back in a timely manner. Very polite and kept me up to date with the status of my order. Great hardwood floors, they look beautiful!
Daniel W.
Woodland Hills, CA
Feb 10, 2008
We laid the Vanier Heritage Collection Hand Sculpted Chateau Maple in our walkout basement. There was very little damage, the planks that were damaged we still were able to use. The installation went very fast and the floor looks great. The customer support was great and I would do business again with Build Direct
Pamela E.
London, ON
Jan 08, 2008
The floor was in perfect condition and properly packaged. The floor is great looking modern and elegant. It was very easy to install as well.
Ciro P.
La Puente, CA
Dec 30, 2007
The flooring is great quality, it really makes my home look different.
Yiping G.
Rolling Hills Estates, CA
Dec 26, 2007
I was very impressed with everyone I worked with. The salesman was very helpful and a pleasure to deal with. I picked up my order in Atlanta, Ga. and everyone at the warehouse was also great to deal with. I would highly recommend BuildDirect to anyone!
Thomas C D.
Gravel Ridge, AR
Dec 11, 2007
Very easy buy! Exactly as described. Product arrived ahead of schedule. Perfect for my needs. We are building a new home and put in 2500 sq. ft. of Burlington Sahara Oak. Great product. I would recommend BuildDirect to anyone interested in saving money but still maintaining high quality!
Melanie F.
Phoenix, AZ
Nov 25, 2007
Great correspondence...We are in a very remote area and was able to get it very quickly.It is BEAUTIFUL! We will be buying again!
Colleen L.
Brian Head, UT
Nov 24, 2007
You were so accomodating when the Brazilian Cherry was backordered. I appreciate the kindness and professionalism you showed to me. Thank you so much.
Drorit S.
Windsor, CO
Nov 24, 2007
There was no waste due to manufacturing defects. Product Quality was excellent just as advertized.
Serge C.
Orleans, ON
Nov 05, 2007
Wood flooring looks great. Very little waste.This is my first time laying a wood floor and I was very leary about doing it. But the instructions were very clear and it went down very easy. We did the glue down application and are very pleased with the elegance it gave our room.
Charles L.
Leesburg, FL
Oct 30, 2007
We are very pleased with the product. We ordered several samples before we made our decision. You had much to choose from. We would/have recommend(ed) your company.
Robert R C.
Olathe, KS
Oct 26, 2007
was very impressed with the efficiency of service. I will definately recommend you to others.
Heather D.
Vancouver, BC
Oct 17, 2007
Customer service was very knowledgeable and helpful, and easy to talk to.
Toni P.
Kalispell, MT
Oct 14, 2007
Great, only three bad boards in about 25 cases. My installer loved the floor.
Josh B.
Redding, CA
Oct 11, 2007
The floors are "drop dead gorgeous".
Meredith G.
Odessa, FL
Oct 03, 2007
Customer service was very helpful to me throughout the process. They answered questions for me on several occasions when I was choosing my flooring and was very helpful in getting it shipped to me.I love the floors! They are beautiful.
Dara C.
Charlotte, NC
Oct 03, 2007
Web site was easy to navigate, and received update emails providing status on the order and shipment. Also recieved the calls from the shipper when BD said they would call. Great Service The product was amazing, just like the sample we ordered. It came undamaged and in excelent condition Shipping was great and right when you said it would be here. The shipping company was easy to work with as well. Our installer said the product was some of the best material he had ever installed, and I couldn't be happier with the order and shipping process! Great site, great prices, great service, great product!
Eric J.
Clearwater, FL
Oct 01, 2007
The quality of the wood is great, the customer service is outstanding, and I will recommend you to people in the future.
Mark J.
Chandler, AZ
Sep 28, 2007
We absolutely love our floor, it actually came in sooner than we were expecting and it is beautiful- we would order it again in a heart beat. A+++
Peter A.
Lake Grove, NY
Sep 26, 2007
Everyone was great starting with the sample ordering process right down to the shipping process. The flooring I selected was the best quality and so much cheaper than anything I found in the stores. Not one store could even come close in matching the price. This service was great and everyone was very helpful and knowledgeable. I wasn't sure how the delivery would arrive. Only problem was 2 packages were damaged when we received them. Even the driver was great and assisted with the unloading process. We downloaded the flooring installation instructions for our contractor who found them easy to understand. I am so pleased with the end result I can't wait for my friends and family to see my new floors. In the future if I am in the market for new flooring, I won't waste my time shopping in the local stores. I would only order from BuildDirect.
Bonnie M.
Toronto, ON
Sep 21, 2007
I am so glad I found your company. I was really worried about not being able to find the quality of wood I was looking for at the price point I needed to keep. Thanks so much! The wood is beautiful! We ordered an engineered maple. We are putting it in ourselves, and are so glad we chose to go with your company. The wood came very soon after I ordered it, which meant we could get started quickly. Thanks!
Laurie H.
Stockbridge, GA
Sep 06, 2007
We absolutely love our floor, it actually came in sooner than we were expecting and it is beautiful- we would order it again in a heart beat. A+++
Todd S.
Fruitvale, CO
Sep 05, 2007
Customer service was very helpful and responsive to all my questions and concerns. Shipped as described with no problems. Overal experence was excellent. Would highly reccommend to anyone who wants to purchase wood flooring.
Roger T.
Rowlett, TX
Sep 04, 2007
Customer service was awesome. They followed up with me personally. Also let me know they had some new flooring in and shipped me additional samples to review which ended up being a deal sealer for us.Overall I am happy with the experience of purchasing products through Build Direct.
William O.
Etobicoke, ON
Sep 02, 2007
I have not installed the product yet but it looks great.
Edward J.
Kelowna, BC
Sep 02, 2007
This was a great experience. Our flooring is beautiful. We could not be happier with the service, shipping and the product. We will recommend you to others and will use you again without hesitation. Thanks for helping make our house a home.
Darren P.
Lethbridge, AB
Aug 24, 2007
Frequent contact and always called back when left a message. Good product for a good price!
John S.
La Mirada, CA
Aug 09, 2007
Everything went well. The wood looks great!! I will absolutely tell people about BuildDirect. Thank you.
Jason D.
Knoxville, TN
Aug 05, 2007
Build Direct's service was like Nordstrom at it's Prime. I was very impressed through the entire process.Build Direct is a gem. Service was phenomenal. I will tell everybody I know who needs flooring to start at Build Direct.
Terese R.
Carlsbad, CA
Aug 03, 2007
The installers said the flooring was some of the best they have ever worked with and installation went smooth because the quality was so good. The floor looks fantastic!!!
Deano S E.
Lake Mary, FL
Jul 31, 2007
Love the floor it was so easy to install. Very professional salesman that was on top of the product and was able to get it shipped faster than expected. Great floor at a great price, i will return for future projects.
Andy B.
Coloma, MI
Jul 18, 2007
The customer service team who helped me was great. I am singing the praises of Build Direct.
Diana A.
Paso Robles, CA
Jul 13, 2007
I was very happy with our purchase of the Vanier engineered wood flooring overall. The product looks beautiful installed.
Karen L.
Coaldale, AB
Jul 13, 2007
The project couldn't have come out better. The product was for my starter home and I'm sure that I will use the services of BuildDirect again when I settle into a long term residence. I did a ton of research and have found builddirect's prices, services, and convenience to be unbeatable.
Brandon J.
Jackson, NJ
Jul 12, 2007
We are still yet to install our flooring but purchase experience was great. We will be purchasing more in the near future for our remaining floors
Morgan S.
Great Falls, VA
Jul 11, 2007
The customer rep with whom I talk was outstanding; very helpful and displayed a real interest in being helpful. Thank you for your assistance. Excellent experience.
James C.
Terre Haute, IN
Jul 09, 2007
You have excellent staff members. Your product seems to be superior. All things should be in place for an exceptional experience for the purchaser.
Carole V.
Westmont, NJ
Jul 07, 2007
I had nothing but a pleasant experience with your company. Customer Service was extremely helpfull and curtious.
Jared M.
Tracy, CA
Jul 05, 2007
I found the experience to be very easy. My wife and I estimate that we received a better product than what we could find on our on and saved about 60%.
Neil G.
Marietta, GA
Jul 05, 2007
Very professional and fast service. I was told 10-14 days and I recieved it in 4. Thankyou, I will be recomending your company.
Bob G.
Howard, OH
Jun 27, 2007
The flooring looks absolutely beautiful. Thanks!
Suzanne M.
Austin, TX
Jun 24, 2007
I would recommend build direct to anyone. From the initial sales experience to the beautiful product. That doesnt even mention the great price. So much cheaper than home centers or other web sites. I am a totally happy customer!
Stephen M.
Hatboro, PA
Jun 11, 2007
It is beautiful and exactly what we expected! The sample was a perfect representation of the product we received. The flooring we received was superior in quality to anything we could find locally and was a fraction of the cost we would have paid locally for an inferior product---even after paying shipping costs! We are very pleased with our purchase and will purchase again in the future when finishing the rest of our home flooring needs!
Michelle S.
Oklahoma City, OK
Jun 08, 2007
The floor arrived earlier than the estimated delivery. The floor is beautiful. We would definitely use BuildDirect again!
Jennifer F.
Mahtomedi, MN
Jun 06, 2007
I appreciated the time that was spent with me before the order was made answering questions and even leading me to ask questions that I didn't know I should ask until talking to you. Thanks for never making me feel like I took too much time or was stupid for not knowing some of these things.
Lynne N.
Oakland, OR
Jun 04, 2007
As a home builder, your company is a great asset providing quality materials at a great price. We look forward to working with you on future projects.
Jason O.
Belton, TX
Jun 01, 2007
I am a very picky customer and I had way more then the average amount of questions that I needed answers to. Build direct helped me every step of the way with second to none customer service.When I recieved the samples I was not sure about the color. I orderd anyways and when the product was deliverd to my house I was completely blown away. It was far more than I ever dreamed it could be. All of the variations of the grain in the wood and the finish made it sooo beautiful. My floors look amazing! Best purchase I have ever made! Completely changed the appearence of our home. Keep up the amazing service. Great floors with even better prices. Thank you for such a pleasant experience!
Jeffrey T.
Apache Junction, AZ
May 18, 2007
We love our flooring! We will (and have already) recommended you to others. Thank you so much.
Charlotte G.
North Saanich, BC
May 15, 2007
Great sevrice with good communication! Was a pleasure for an out of town buyer!
Shane R.
Fort St John, BC
May 14, 2007
Overall great experience. We have already recommended you.
Allyson K.
Houston, TX
May 14, 2007
Look forward to working with BuildDirect in the future!!
Kent S.
Bradenton, FL
May 10, 2007
My wife and I were very impressed with the overall experience. From initial customer service call, to sample, to order and delivery we are very satisfied. Thank you for a great product at a great price!
Demetric B.
Houston, TX
May 02, 2007
The quality of the floor is exellent.I was afraid that picture on the webpage is beter than the floor just the opposite.Great looking wood .I wish house was bigger I would buy more.Thank you BuildDirect.
Bogdan B.
Chicago, IL
Apr 30, 2007
I would certainly purchase products from Build Direct again.
Danielle H.
Seekonk, MA
Apr 29, 2007
The phone calls were answered quickly and representatives strived to answer all questions. I am very pleased with the wood that I purchased. It was extremely good quality for the price.
Marina S.
Buena Park, CA
Apr 21, 2007
The floors are beautiful. My house looks so much better- more sophisticated or elegant. Even in the children's rooms the dark flooring looks nice (not too mature). I am thrilled and so happy that I found your website on Yahoo. Your price was was substantially better than competitors and the quality was great. Thank you! I had a wonderful experience.
Linda K.
Centerville, FL
Apr 19, 2007
My experience with BuildDirect has been positive. The Vanier hardwood floor product is beautiful. I will use BuildDirect for all of my future needs.
Rick H.
North Las Vegas, NV
Apr 12, 2007
The floor looks fabulous. The entire process was easy!
Phiroze P.
San Jose, CA
Mar 20, 2007
Overall, I like your products and would recommend you to others.
Carl M.
Columbus, OH
Mar 17, 2007
Shipping was fast and economical. Packaging was very good.
Marlena S.
Manasquan, NJ
Feb 25, 2007
Customer service was great, good follow up phone calls!
Neil M.
Calgary, AB
Feb 07, 2007
Great service, I have already given a recommendation for your company.
Robert V.
Sturgeon Falls, ON
Jan 31, 2007
Very good first experience, hope to deal again.
John S.
Ridge, MD
Jan 24, 2007
Good company, and very good prices.
Brett T.
Pensacola Beach, FL
Jan 22, 2007
BuildDirect provides a very good quality product and at a very competitive price to other website dealers.
David W.
Union City, CA
Jan 20, 2007
I was hesitant to order online, but the experience was very professional, and the product quality is great. My floor installer couldn't believe the price we received. Thanks.
Karen R.
San Antonio, TX
Dec 31, 2006
Your customer service reps were always quick to answer calls and questions. We probably tested their limits and they were always courteous and helpful.
Toby H.
Twin Lakes, WI
Dec 08, 2006
I was suspicious that you were too good to be true but the quality of the flooring I bought from you exceeds anything I can find locally at a price that can't be touched and delivery was actually sooner than I needed!
Steve B.
Glenwood Springs, CO
Nov 28, 2006
The Brazilian Cherry flooring we purchased is very beautiful and was easy to install.Very happy with the product, service & especially the price. Thanks!
Maureen K.
Shelton, WA
Nov 27, 2006
Fantastic! I will definitely use you guys again!!
Lisa A.
Highland Mills, NY
Nov 15, 2006
Excellant customer service and product, just like my last purchase.
Kathy C.
Port Charlotte, FL
Nov 11, 2006
Great customer service, great product at a very good price
Dan W.
Meridian, MS
Oct 31, 2006
Very satisfied with service, product and delivery time. Will recommend your company to others.
Peter S.
Wesley Chapel, FL
Oct 31, 2006
Nothing went wrong. It was probably the smoothest purchase, delivery and installation we have ever been a part of. The flooring is beautiful and everyone that sees it is totally impressed. We were so happy with the huge savings buying from BuildDirect. We would not hesitate to recommend BuildDirect as a company and the Brazilian Cherry as a product
Ruth S.
Caldwell, ID
Oct 27, 2006
At first a little hesitant buying 2-3 thousand dollars worth of wood over the Internet. Then a friend did it and I saw his wood flooring. I followed up by buying samples then the main order. Would I do it again from BuildDirect? Absolutely-without hesitation-and I have already passed your name on to friends! Thanks!
Michael B.
Lake Forest, CA
Oct 27, 2006
Shipment was better than excellent. Delivery was scheduled at 10am. At 10:15am all boxes were neatly stacked in my garage!Excellent service, excellent product. Keep up a good work!
Edward P.
San Jose, CA
Oct 19, 2006
The service was extrordinary and the delivery was prompt. I would certainly recommend you guys to everyone I know!
Janine W.
Elmwood, LA
Oct 11, 2006
BuildDirect sales reps are professional, friendly, helpful and prompt.
Michael C.
Odessa, FL
Oct 05, 2006
The flooring is excellent. I have been pricing handscraped flooring at several "wherehouse pricing" locations and on the Internet. Their product was priced 2 to 3 times higher than BuildDirect's great price.
Rick P.
Castroville, CA
Oct 03, 2006
The engineered wood floor is beautiful and was so easy to install. I`ve gotten dozens of raves about it already.
Rebecca W.
Gallipolis, OH
Sep 16, 2006
Great product, easy to install.
Theodore G.
Atlanta, GA
Sep 02, 2006
Very Beautiful product. Easy to install as well!
Thomas E.
Juanita, WA
Aug 19, 2006
Good wood flooring product and a reasonable price with good customer service.
Jeff W.
Mims, FL
Aug 16, 2006
We are quite pleased with the flooring. The quality is a lot better than we expected, very clear, nice looking maple. Easy to install, seems to be very durable, we have 2 large dogs/cats-so far so good!
Alexia B.
Grants Pass, OR
Aug 08, 2006
I thought the product was great quality and it was shipped very quickly and it reduced the amount that I had to pay for my flooring. I felt it was the best price I found on the internet for the quality.
Lynda P.
Bear Valley Springs, CA
Jul 06, 2006
Thanks for a beautiful and affordable floor!
Lara F.
Kennewick, WA
Jun 15, 2006
Everything was absolutely wonderful!Build Direct got me what I wanted in 6 DAYS! Thanks for everything, I'm so glad I found you on the net.
Steven M.
Reidsville, NC
May 12, 2006
Great Overall. Companies are starting to lose their customer service but this company proves this has not been lost.
Kimberly B.
New Orleans, LA
May 05, 2006
Overall very good experience and good products. We will definitely use your site again!
Ryan M.
Fort Lauderdale, FL
Apr 25, 2006
I was very happy with how easy the whole experience went.
Pam J.
Ephrata, WA
Apr 20, 2006
Your prices are excellent!
Cindy A.
Surrey, BC
Apr 03, 2006
I am completeley satisfied with every aspect of doing business with your company. The sales staff was helpful and friendly, the shipping was ahead of schedule, the product quality is exceptional and the price was right
Dan N.
Perris, CA
Apr 03, 2006
What else can I say, excellent, I take of my hat for you! I would not hesitate a second to strongly recommend BuildDirect as a prefered dealer.
Bengt-erik E.
Rancho Bernardo, CA
Mar 11, 2006
Everyone I talked to was excellent. The website was easy to use!
Tiffany H.
Orcutt, CA
Mar 04, 2006
I am very happy with the whole experience and would use your company again and will recommend your company to anyone who would inquire.
Cynthia K.
Syracuse, NY
Feb 22, 2006
Wow, the service was awesome. They kept me informed all of the time and returned my calls within hours - hard to believe for an internet company.
James B.
Palmdale, CA
Jan 21, 2006
Build Direct sells high quality products in large quanities for very reasonable prices. Products were delivered quickly and undamaged. We will not hestitate to order again from BuildDirect when we need more flooring materials.
Sharon S.
Firestone, CO
Jan 11, 2006
I put it in myself and it is a very nice product!
Richard P.
Bakersfield, CA
Jan 11, 2006
The process was simple and quick.
Johnny T.
Amarillo, TX
Nov 27, 2005
As a builder, I get better service from BuildDirect thank I would from my local distributors. Good work, and keep it up! Thank you.
Mark M.
Georgetown, TX
Nov 10, 2005
I appreciate & thank your delivery service for unpacking the pallet & placing all the 48 boxes on our Garage. Excellent Job!!!
Jagadeesh S.
San Jose, CA
Oct 21, 2005
Will do business again in the future. Smooth operation!
Alan E H.
Pleasantville, NJ
Oct 12, 2005
Would like to thank you! this has been a wounderful experience doing business with you, Look foward to doing more business with your company.
Kenneth S.
Tuscaloosa, AL
Sep 28, 2005
BuildDirect is one of the best experiences I have ever had with an on-line purchase period! Thank you BuildDirect for the truly great service!
Debra V.
Crescent City, CA
Sep 11, 2005
Overall excellent experience. I would be happy to do business together againSales staff rocked. Professional, competent, pleasant.
Michael R.
Whistler, BC
Aug 18, 2005
The quality of the product was far superior to other products in the same price range. We were very pleased!
Sherry A.
Beverly Hills, FL
Aug 07, 2005
This transaction was as close to perfect as could be. The product is beautiful, easy to work with and MUCH less expensive that what I would have had to pay locally. Without any experience I installed it myself and it looks great. I will highly recommend BuildDirect to all of my friends and coleagues.
Ken B.
Superior, WI
Jun 24, 2005
The staff that i was in contact with was also excellent. From the young lady answering the phone to the actaully sales rep. I was very pleased.
Richard C.
Hilton Head Island, SC
Jun 20, 2005
The floor looks great. It was also very easy to install.
Jeff E.
Reno, NV
Jun 16, 2005
I put down 600 ft and it was a breeze , I floated the floor and it is beautiful. My family and friends love the way it looks and now they want to buy this product.
Joseph S.
Vallejo, CA
Jun 11, 2005
I would and already have recommended you to others.
Jim H.
Centerville, TN
Jun 08, 2005
The quality is excellent for the price!
Bruce P.
Jupiter, FL
May 13, 2005
I was very pleased with the product as well as the time frame that it arrived, very professional.
Richard C.
Hilton Head Island, SC
Apr 16, 2005
Terrific product. It is a joy to install. No problems. Excellent product.Everything went A-OK!
Kurt K.
Southampton, NY
Apr 07, 2005
Fantastic! Couldn't be happier. Customer service returned my calls in a timely manner and answered all questions quickly and accurately. Thanks again!
Jeff R.
Mar 15, 2005
I was completely satisfied, with the price, delivery and quality of the goods. I appreciate your execution. Regards.
Juan-carlos T.
Weston, FL
Mar 10, 2005
The product is incredibly beautiful. I love it. We recommend BuildDirect to anyone commenting on our floors. It is impressive to deal with a business with true professionalism. Thank you!
Cecil B.
Ferndale, WA
Mar 08, 2005
Very nice work of woods!
Michael S.
Secaucus, NJ
Mar 03, 2005
Very pleased with the overall experience.
Justin G.
Midland, MI
Mar 02, 2005
The maple was a little darker but we are completely satisfied with out purchase.
Elisha P.
Fort Myers, FL
Feb 26, 2005
I am 100% satisfied with your service and product.
Paul D M.
Reston, VA
Feb 23, 2005
I was hesitant to buy my wood floor on the internet, especially at the prices you were charging. However, everything was shipped ahead of schedule and the product is excellent! I will definetly buy from Build Direct again.
Andy P.
Chesterfield, MO
Feb 17, 2005
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