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NPS Blog
The magic of engaged, empowered employees
A couple of weeks ago, I found myself on a marathon shopping trip with my family. We were visiting my son at college. As autumn progressed and temperatures began to drop, he realized that his wardrobe of shorts and t-shirts was not going to keep him warm enough. Off to the mall we went.
I'm an impatient shopper at best, so after four hours I volunteered to get my son's iPhone fixed at the Apple Store. The small store was full of shoppers playing with the new iPhone 6, getting help with iMacs and waiting for appointments with Apple's "Geniuses." More distressing to me was the line of a half-dozen customers just waiting to see the "concierge" for the Genius Bar. There was no way I was going to see a Genius that day. Even so, I decided that I'd rather wait in queue and see when the next appointment might be available than rejoin the quest for the perfect sweater.
After a few minutes, I reached the front of the line, finding myself face-to-face with an iPad-wielding, bearded store employee. I said, "I'm sure you can't help me today. I can see you're really busy." "Right," he said. "We're fully booked today. Can I make an appointment for you tomorrow?" "No," I replied, "we're leaving town tomorrow." "What do you need to see a Genius about?" he asked. "My son's iPhone won't charge completely." "Do me a favor," said the employee, "and stand over there for a minute until I can work down this line. I might be able to help you."
A couple of minutes later, he called me over and asked to see the phone. He peered deep into the connector on the bottom of the phone, using his own phone as a flashlight. Then he reached into his pocket and pulled out a paper clip, which he unfolded and inserted into the hole. Like a magician pulling scarves out of his sleeve, he drew what seemed like inches and inches of lint from the impossibly small space.
"That should do it, sir," he said with a grin. "If that doesn't work, tell your son to bring it back. Have him ask for me." He handed me a business card with his name and the store's location.
This guy loves his job. He's passionate about Apple's products, and he wants everyone to enjoy them as much as he does. If he didn't care much about his job, he probably would have sent me on my way, dismissing my complaint as not his problem.
Day by day, little by little, detached employees wear down customers and fellow employees. Sometimes, the proliferation of unenthusiastic employees indicates hiring mistakes. More often, employee detractors indicate a company culture that saps employee energy, enthusiasm and creativity. While management teams generally don't intend to create such a culture, they too rarely succeed in creating the opposite—a culture that fosters energy, enthusiasm and creativity in serving customers.
It's a well-established fact that companies that put employees in a position where they can consistently earn the enthusiastic advocacy of customers win in the long run. What's less apparent to the leaders of many companies is how to earn the enthusiastic, energetic creativity of employees.
In our latest Loyalty Insights, we describe the employee Net Promoter System as well as how companies are using it to inspire their employees and to provide them with a way to shape their own work environment. We look at the best practices of companies with truly engaged employees, along with the tactics they use to involve their teams in problem-solving and ownership for both their own work environment and their customers' experiences.
We also explore some of these same issues on the latest Net Promoter System podcast. In this episode, Fred Reichheld and I discuss a new employee engagement tool he's developing called HuddleUp. It's an app that helps employees provide feedback about their work to teammates and managers, identifying opportunities to work better together and serve customers more effectively. As you know, Fred invented the Net Promoter Score and considers engaged employees crucial to a company's success.
Here's the latest Loyalty Insights brief: Energetic, enthusiastic and creative. You can listen to my discussion with Fred on iTunes, through the player below or on our podcast page. Click here to browse more Net Promoter System podcasts.
- Posted in Employee engagement, Learning
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Giving a little, but getting a lot in return
In my latest blog post on LinkedIn, I look at two stories of customer service—one that made me shake my head in dismay and one that brought a smile to my face.
In the first story, a company creates a customer-unfriendly policy in the hopes of saving a few bucks. In the second story, hotel leaders reveal how, in some cases, they get more when they give to their customers.
In this world of online ratings, word travels fast. No amount of advertising can overcome customers' stories of poor service. In contrast, who knows how far a happy customer's account of a truly wonderful experience can travel?
Read the post here: How Nickel-and-Diming Your Customers Can Cost You
- Posted in Author Q&A
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There's no such thing as an "average" customer
"Our average customer is a 38-year-old married woman with 1.4 children who lives in a suburban neighborhood and drives a Japanese-make minivan." How many times have you heard an executive talk about his or her company's average customer? How much time and money has been spent researching the habits and demographics of the average customer? How much does this customer spend, and on which products or services? How often? How do they respond to promotions? What is their average number of visits to our website?
But when we ask an executive to define more closely what we call a company's "design target," we often get a negative reaction: "We serve everyone. We need to appeal to the whole market so we can sustain our growth." And then businesses spend a lot of money trying to attract and retain more of these "average" people. By meeting the needs of the broadest possible audience, these companies figure their investments will net them more customers than if they targeted a more sharply defined segment of customers.
But what if your best customers aren't really "average" at all? What if the average customer is less loyal—and therefore more costly to serve? In our experience, this is almost always the case. Moreover, it often turns out that—somewhat paradoxically—focusing on a set of customers more narrowly can result in growing the business more quickly.
Peter Fader, my next guest on the Net Promoter System podcast, spends a lot of time pondering questions of customer segmentation as co-director of the Wharton Customer Analytics Initiative at the University of Pennsylvania. He makes the case that there is no average customer, and companies that chase the mean set themselves up to miss their potentially most profitable business opportunities.
Peter's an actuary at heart. As he says, rather than "predicting how long it will be until someone dies, I predict how long it will be until someone buys." His book Customer Centricity: Focus on the Right Customers for Strategic Advantage (Wharton Digital Press 2012) argues that some customers are worth more than others and that companies should make business decisions with the most valuable customers in mind, even if that means ignoring customers with less payoff potential. Peter is also a fan of using the Net Promoter System as a tool for segmenting customers.
You don't have to be a quant to enjoy this episode. Even though Peter is a hardcore number cruncher, he has a knack for explaining how data analysis can help companies serve their best customers better.
You can listen to our discussion on iTunes, through the player below or on our podcast page. Click here to browse more Net Promoter System podcasts.
- Posted in Uncategorized
- 1 Comment
Why bank customers are so disloyal (and why banks want to change that)
Last year, almost 40% of American customers bought at least one new product from a bank. Despite bankers' intense focus on cross-selling, only half made that purchase from their primary bank. This pattern, more or less, was repeated in more than 27 countries, according to Bain & Company research on 190,000 consumers.
Bankers all over the world have become increasingly concerned about earning the loyalty of their customers. While they have long had cross-selling, share of wallet and customer satisfaction on the list of topics they discussed, very few banks historically invested in earning the ardent advocacy of customers required to succeed. In the US, the primary source of growth for most banks came from mergers once the regulations changed to allow interstate banking. Many banks relied on an ever-growing list of fees to grow revenue.
Those sources of revenue, however, have largely run their course. Many banks are precluded from acquiring their competitors by regulators worried about antitrust issues. Others are precluded for reasons of regulatory limits on their capital spending. Fee revenue has come under pressure as regulatory agencies have more and more come to the defense of consumers.
Now, bankers who previously didn't take loyalty seriously care a lot more. They're competing for a shrinking pool of new customers, with a shrinking variety of available sources of new revenue growth forcing them either to deepen their relationships with their existing customers or poach customers from their rivals.
What can banks do to restore growth? Is it now time to focus on regaining customers' loyalty? These are questions my next guest on the Net Promoter System podcast has set out to answer. Gerard du Toit, a partner at Bain & Company, leads the firm's research on customer loyalty in retail banking, and has been digging deeply into the topic of how and why customers choose to do more or less business with their bank.
Gerard's research shows that earning bank customers' loyalty requires bankers to improve the banking experience so that the customer benefits as much as the company. That means using digital tools to make simple transactions—such as depositing a check—easy to do at home. This then frees up the branch to be a resource for more complicated interactions, such as applying for loans and getting investment advice.
Many banks have dramatically improved their customer experience, even turning once-punitive overdraft fees into teachable moments that leave customers feeling that their bank is on their side. The lessons retail banks are learning apply to other industries, especially those that rely on people who subscribe to their services. I think you'll find our discussion enlightening, even if you're not a banker.
You can listen to our lively discussion on iTunes, through the player below or on our podcast page. Click here to browse more Net Promoter System podcasts.
Want royally happy customers? Never skimp on service
Ever wonder why Ritz-Carlton hotels serve afternoon tea? You know, that light "meal" with the fussy cucumber sandwiches and miniature eclairs on tiered platters that seem more fitting on Downton Abbey than in a 21st-century hotel restaurant.
After all, a proper tea service is undoubtedly expensive to do well when you factor in the cost of pastry chefs, formal waiters and maybe a classical pianist to set the right ambience. For a fixed price, patrons can linger, talk and sip a pot of tea—not order the finest bottle of pinot noir or some artisanal charcuterie.
Tea service is a relic from a bygone era, but hotel legend Horst Schulze would never think of getting rid of it. As he explains on the latest Net Promoter System podcast, afternoon tea lends an air of opulence that lets people know that his hotels are the best in town. In Net Promoter-speak, it gives people a remarkable experience – the kind of story they'll want to tell their friends.
Horst would know. He's one of the masterminds behind the Ritz-Carlton "mystique." During his 20 years at the hotel chain, he helped cultivate an impeccable level of service that set the gold standard for high-end accommodations. He even coined the often-quoted motto, "We are ladies and gentlemen serving ladies and gentlemen." Now he's bringing his philosophies to a new breed of luxury hotels under the Capella brand.
Horst is a straight-talking and compelling advocate of involving front-line employees in running the business. And he believes deeply in trusting employees to do the right thing, as long as you've hired the right people in the first place. He even empowers staff members to spend as much as $2,000 to keep a customer happy. If he gains a lifelong customer in the process, he considers it money well spent. He knows how much that customer is likely to spend over a lifetime.
You can listen to our lively discussion on iTunes, through the player below or on our podcast page. Click here to browse more Net Promoter System podcasts.
Busting the myth of the Lucite block: What does it take to change a culture?
Too many leaders seem to wish that culture change would just happen organically, effortlessly. In their minds, all they need to do is develop a well-worded mission statement and a vision for the future that fits on a nice PowerPoint slide. Get the organization to understand the statement and buy in—maybe even involve some employees in crafting it—and then put it on wallet cards, posters and the company's intranet. Maybe they'll buy some Lucite paperweights to place on employee desks to remind everyone of this new perspective each day.
And then these leaders move on to the next issue, the next crisis, the next budget meeting, hoping that the organization will change now that everything is so well articulated and prominently displayed. But, as we all know, that's not how it works.
Culture change requires hard work and patience. You not only need a clear vision of the future, but you also have to define the new set of behaviors people will have to exhibit. Maybe more important, you need to create mechanisms, processes and policies that reinforce those behaviors. You must find ways to ensure that decisions are aligned with the company's objectives and values, and craft procedures to make the new behaviors easy to adopt, which often requires technology or process support. There are dozens, even hundreds of details to address.
So who does all that work? Most successful Net Promoter companies create a central team that leads the effort. This team goes by different names in different companies. One NPS Loyalty Forum member calls their company's team the Advocacy Program Office, while another calls it the Customer Champion Organization. Whatever the name, this group provides the expertise that supports a robust Net Promoter System.
In our latest episode of the Net Promoter System podcast, Herman Miller's Pam Carpenter returns to talk about the office furniture maker's NPS implementation. We'll discuss the roles of a customer advocacy office and the progress that Herman Miller is making in selecting a technology vendor that supports their Net Promoter System. Listen in and hear about their progress.
You can listen on iTunes or through the player below or on our podcast page. Click here to browse more Net Promoter System podcasts.
Why your banking experience is likely to get better
Banks are working hard to cultivate loyalty just to keep pace in an ultra-competitive market. In the process, they're doing many things right, as I explain in my latest post on LinkedIn Pulse.
They're using technology to make easy transactions fast, and beefing up their branch expertise to make difficult transactions less painful. More importantly, they're gathering regular feedback, listening closely to their customers and making the changes that create a memorable customer experience. For these reasons, I think we can look forward to better and better banking experiences in the future.
Read the post: How banks are bringing back the love
- Posted in Author Q&A, Loyalty economics
- 1 Comment
Letting feedback speak for itself
Suppose I'm a customer of yours. You and I have recently interacted. I was a little disappointed in how you served me and my company. I have some feedback about my experience―how it made me feel and what I think you might be able to do better in the future. For example, I might have a particular point of view about how prepared you were for our phone call or how you handled a specific question I asked.
But I'm not going to share it with you. Instead, I'm going to share it only with your boss.
It will be up to your boss to decide whether to pass along my feedback. Maybe she will. Maybe she won't. Perhaps she's worried that you are having a bad enough day, already. Or maybe she's not having such a great day herself and wants to avoid the hassle of delivering even constructive feedback to one of her employees.
Moreover, it's up to her to decide whether to pass along my feedback exactly as I provided it, or to sugar coat it, softening the blow to you and obscuring some of the details.
How would you feel knowing that your customer had shared feedback with your boss, but being unsure what, exactly, that customer had said?
If you're like most of us, you'd be frustrated―unless you have the opportunity to hear the customer's feedback quickly, directly and in the customer's own words. Even if it hurts a little bit initially, you want to know you can do a better job in the future. The truth is the best employees just want to do a great job for their customers, and honest, direct and immediate feedback helps you do that.
So why do so few companies provide simple ways for frontline employees to hear feedback directly, immediately and in the words of the people they serve? It's a challenge that our next guest on the Net Promoter System podcast has set out to address.
Amy Pressman, cofounder of the customer experience software maker Medallia, says that companies should always share customer feedback with frontline employees, even if it's awkward. She has a wonderful perspective on how great companies incorporate customer feedback into their day-to-day operations, and she offers some of the best practices of customer-centric companies.
Medallia and other providers of technology, as well as other support for the Net Promoter System, can be found on the vendor section of the Net Promoter System website.
You can listen on iTunes or through the player on our podcast page. Click here to browse more Net Promoter System podcasts.
Putting an end to pointless surveys
So many companies today suffer from survey diarrhea, constantly bombarding their customers with long, pointless surveys. These surveys usually ask for 10 or 15 minutes of a customer's time and rarely lead to any meaningful changes.
My latest post on LinkedIn delves into this pervasive problem. The next time you get a survey, ask yourself whether it's worth your time to fill out, and whether you expect anything to happen if you do. If either answer is no, do what I do—throw it on the electronic trash heap.
Read the post: Why I deleted your survey
- Posted in Reliable metric
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Scaling up or scoping out at Herman Miller
So you've run some closed-loop feedback pilots using the Net Promoter System. You've learned a few things. Now what do you do?
That's the question Pam Carpenter and Michael Ramirez face as they bring Net Promoter to Herman Miller. We've been following their progress on the Net Promoter System podcast all year, and Pam and Michael are back in the latest episode to discuss some of the challenges they've faced and lessons they've learned.
Questions we explore in our discussion include: How fast should the office furniture maker move forward after its initial NPS pilot? What should be the process for expanding its efforts? Should the company scale up from the initial prototype within a particular business unit or should it widen its scope by bringing the system to other parts of the business? What kind of IT support will the system need?
Pam and Michael are also grappling with some common issues that companies that sell to other businesses typically face. It all makes for a thoughtful and interesting discussion.
You can listen on iTunes or through the player on our podcast page. Click here to browse more Net Promoter System podcasts.
- Posted in Closed loop, Learning, Robust operational infrastructure
- Tagged podcast
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The benchmark is dead! Long live the benchmark!
"Can you please provide benchmark Net Promoter Scores for psychoceramics companies operating or selling at the high end of the Mauritanian market?"
Net Promoter practitioners love to talk about NPS benchmarks. They want to know how their companies measure up against "typical" or "comparable" companies. A well-constructed benchmark samples all target customers for a certain product or service, including those of competitors and even alternatives. Competitive benchmark Net Promoter Scores provide an objective and fair basis for comparing your company's feedback with the feedback your competitors earn. Done right, they can provide the basis for goal setting and prioritization at the highest levels of a company.
But too many companies misuse benchmarks. Almost every day, it seems, we see another press release or blog post in which a company (wrongly) proclaims its NPS superiority over Apple. As a result, there's been a pretty strong backlash against NPS benchmarks. And I've personally locked horns with some of the people who have been most critical of using them.
My next guest on the Net Promoter System podcast is one of those people with whom I've locked horns in the past. He says that many companies should ignore benchmarks altogether, especially small companies for whom an appropriate NPS benchmark might not even exist. Adam Ramshaw, founder of Genroe in Sydney, Australia, says it's better to focus on increasing a company's score over time and building a system of constant improvement. Adam discussed his position in a recent post on Genroe's blog. At the end of the day, it turns out, he and I agree that benchmarks are useless if you're comparing apples to oranges.
Adam's firm helps other companies implement the Net Promoter System and advises them on customer service.
In our discussion, Adam also shared his perspective about how NPS can help service companies bring total quality management-like approaches to their operations. Total quality management—a philosophy that relies on statistical process control and simplifying operational mechanisms to eliminate production variables at factories—helped Japanese automakers gain an edge over American companies in the 1980s. These tactics helped Japanese car companies sell high-quality cars at shockingly low prices.
You can listen to our lively discussion on iTunes or through the player on our podcast page. Click here to browse more Net Promoter System podcasts.
- Posted in Author Q&A, Reliable metric, Robust operational infrastructure
- Tagged podcast
- 4 Comments
Finding the opportunity in a broken chair
If you've ever had a job where you interacted directly with customers, you know how hard it can be to deal with someone who has had a bad experience. Frustrated customers engage in a range of behaviors, from mild protest to begging, bargaining, asserting their rights or importance, or simply enraged venting. Whether the cause was a defective product, a mistake or poor service, your gut probably told you to try to calm down the customer, smooth over the situation and move on.
In fact, once you finished with that interaction, you probably just wanted to put it out of your mind. Certainly, the idea of re-engaging that customer—calling back to discuss the situation, ask for details and learn more—was probably not high on your list of things you might enjoy doing. But sometimes that's the only way to get to the root cause of a complaint so you can learn more effectively, repair the relationship with that customer and even address issues that might be more pervasive than you realize. Fixing the problem and letting the customer know—a process we call "closing the loop"—is a critical part of the Net Promoter System and a powerful way to build loyalty.
In the latest episode of the Net Promoter System podcast, Herman Miller's Pam Carpenter returns to tell us about the progress the office furniture company has made so far. During our conversation, Pam reviews some of her team's early experiences with follow-up calls to customers. She also discusses an interesting experiment the company is conducting with a customer who agreed to let Pam's team observe his efforts to get a broken chair fixed, allowing them to see the complaint process through the customer's eyes.
Pam has also been wrestling with some typical questions Net Promoter practitioners face at this stage of the NPS journey: How do you improve response rates? How should you address customer experiences that span multiple interactions? How do you improve the quality of the feedback?
You can listen to our discussion on iTunes or through the player on this page. Click here to browse more Net Promoter System podcasts.
- Posted in Author Q&A, Closed loop, Interaction prioritization
- Tagged podcast
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Can a company pay it forward?
This article originally appeared on LinkedIn.
We've all heard of "paying it forward"—the idea that one thoughtful act on someone's part can touch off a chain reaction of good deeds. I've posted before about how companies can get into the act through intelligent acts of kindness. These are simple, inexpensive gestures that brighten a customer's day and generate loyalty.
But some commenters on my post questioned whether companies can ever be expected to act in a generous spirit. Others wondered whether a company can really hope to engender this kind of behavior in their employees. Continue reading
- Posted in Action, Author Q&A, Interaction prioritization
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Why your customers break up with you
This article originally appeared on LinkedIn.
Recently a colleague's son decided to cut the cord to his cable provider. He bought a Roku stick so he could stream movies and TV shows from Netflix, Hulu and others. He installed a high-quality antenna so he could pick up over-the-air channels from neighboring cities. "I was surprised," my colleague said, "because he's a big Red Sox fan, and those games are the one thing he can't get. But he was completely fed up with the cable company's terrible service and the expensive bundled pricing."
In cutting the cord, the young man became part of what service providers call churn, meaning turnover among customers. When my Bain & Company colleagues recently studied churn, they found that most telecommunications and media companies lose between 2% and 2.5% of their customers every month. For a company with 5 million customers, that churn rate means that about 1.3 million customers and $2 billion in revenue vanish each year and must be replaced. Continue reading
- Posted in Author Q&A, Interaction prioritization
- 3 Comments
Breaking down the "invisible fence"
Every company needs rules and traditions, but if left unchecked, restrictive policies can stymie creativity. They can give rise to what my next guest on the Net Promoter System podcast calls "invisible fence syndrome."
Like a dog that's been zapped too many times while trying to go beyond those invisible electrical fences so popular in suburban yards, employees with this affliction stop offering new ideas because they assume the response will be negative. Employees stuck in a culture of "no" start to feel that their contributions don't matter. If employees don't feel heard by their managers, it's likely that customers also feel this way. It's a dangerous situation for companies trying to build loyalty.
In the latest episode of the Net Promoter System podcast, we speak with Tony Ezell, who has worked to thwart invisible fence syndrome at Eli Lilly. During his more than two decades at the pharmaceutical giant, Tony has been responsible for adapting Net Promoter for the company's scientists, sales teams and managers. He's exceptionally candid about some of the challenges he encountered and how he would have tackled them differently now that he's been through the experience.
Success in big pharma has always been associated with the discovery, development and marketing of new drugs. So why is a global powerhouse like Eli Lilly thinking about customer loyalty and the Net Promoter System? Find out in our latest podcast.
You can listen to our discussion on iTunes or through the player on this page. Click here to browse more Net Promoter System podcasts.
- Posted in Author Q&A, Closed loop, Employee engagement, Leadership and communication
- Tagged podcast
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I was skeptical about joining this blog because I am so embarrassed. I am use to hiding my tattoo instead of showing it and talking about it. I was 19, head over heels and my soon to be husband got my name tattooed on his neck. So what do I do in return.. get his name tattooed on my boob/chest... READ MORE
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Results for Catholic Church
Will the Catholic Church Change Its Stand on Marriage and Divorce?
Originally Posted: 09/18/2014 - 3:12pm | Type: Blog
Pope Francis made headlines this week when he officiated at the weddings of 20 couples, including some who had been living together and a woman who has a daughter from a previous relationship. ...
Is James Foley a Martyr?
Originally Posted: 08/28/2014 - 8:45am | Type: Blog
From the moment news broke that U.S. journalist James Foley had been beheaded by Islamic State extremists in the Middle East, many Christians, especially Foley's fellow Catholics, began calling him a martyr, w ...
SNAP's Clergy Abuse Victims Mark 25 Years and Eye New Targets
Originally Posted: 07/29/2014 - 4:10pm | Type: Blog
When victims of sexual abuse by Catholic priests first organized into a small band of volunteer activists in the late 1980s, reports of clergy molesting children were still new and relatively few. Most were mi ...
Southern Baptist and Catholic Leaders Tour Texas Facilities for Migrant Children
Originally Posted: 07/22/2014 - 3:32pm | Type: Blog
Today leaders from the Southern Baptist Convention's Ethics and Religious Liberty Commission (ERLC) and the Southern Baptists of Texas Convention will join the Catholic Bishop of Brownsville in Texas to visit ...
In 'The Devilers' Comic Book, Exorcists Convene to Stop Hell from Breaking Loose
Originally Posted: 07/17/2014 - 9:46am | Type: Blog
There's never a better time for a bunch of holy avengers than when all hell actually breaks loose. There's never a better time for a bunch of holy avengers than when all hell actu ...
Report: Minnesota Archbishop Nienstedt Under Scrutiny for Same-sex Relationships
Originally Posted: 07/02/2014 - 10:59am | Type: Blog
A Roman Catholic archbishop in Minnesota who had been one of the hierarchy's most vocal opponents of gay rights is the target of an investigation into allegations that he had a series of sexual relationships w ...
Why I Stay in the Church
Originally Posted: 06/11/2014 - 8:36am | Type: Magazine Article
Brian Doyle A testament of irrational fath and quiet, gracious miracles. A QUESTION ASKED of me 100 times in ...
More U.S. Latinos Shift and Drift Outside the Catholic Church
Originally Posted: 05/07/2014 - 9:15am | Type: Blog
A new report on the "Shifting Religious Identity of Latinos" reads very much like a biography of Fernando Alcantar. A new report on the "Shifting Religious Identity of Latinos" re ...
Are Married Priests Next on Pope Francis' Reform Agenda?
Originally Posted: 04/25/2014 - 3:43pm | Type: Blog
Pope Francis likes to say that he prefers to raise questions rather than issue edicts or change doctrine, and he has certainly generated plenty of debate with his off-the-cuff remarks about gays and his cold-c ...
What's It Like to Have Pope Francis as Your Boss? Depends Where You Work
Originally Posted: 03/13/2014 - 10:39am | Type: Blog
So what's it like to come to work every day when your boss is the pope? So what's it like to come to work every day when your boss is the pope? At the one-year mark of Pope Fra ...
Cardinal Dolan: Pope Francis Opened Door to Gay Civil Unions Debate
Originally Posted: 03/11/2014 - 1:36pm | Type: Blog
Cardinal Timothy Dolan said Sunday that Pope Francis is asking the Catholic Church to look at the possibility of recognizing civil unions for gay couples, although the archbishop of New York said that he would ...
Pope Francis' Plan for Reform: Convert the Church
Originally Posted: 03/05/2014 - 4:30pm | Type: Blog
As Pope Francis approaches the one-year mark of his papacy, his global flock and a fascinated public are starting to measure the changes he is making against the sky-high hopes for transforming an institution ...
Cardinals Gather in Rome as Debates on Church Reform Heat Up
Originally Posted: 02/19/2014 - 2:58pm | Type: Blog
High-level debates over Catholic teachings on marriage and divorce and other hot-button issues heated up on Wednesday as a highly anticipated effort to overhaul the Vatican bureaucracy slogged through the devi ...
Yes, the Pope Is Still Catholic, Despite What You Heard
Originally Posted: 01/08/2014 - 12:03pm | Type: Blog
No doubt about it, Pope Francis is generating the kind of Internet buzz and sky-high Q Scores that brand managers can only dream of. But is the pontiff becoming a victim of his own good press? ...
Pope Francis Directs Curia to Hear Confessions
Originally Posted: 12/17/2013 - 3:42pm | Type: Blog
As part of Pope Francis' pastoral reforms, all 44 senior members of the Roman Curia, or governing body, must take turns hearing confession at a church near the Vatican. As part of ...
Pope Francis' Vatican Reforms May Prompt Curial Pushback
Originally Posted: 12/17/2013 - 3:10pm | Type: Blog
In private conversations, Pope Francis often acknowledges that reforming the Vatican will be a difficult task opposed by powerful interests in the church. Developments on Monday showed both the progress he has ...
Famed Architect Santiago Calatrava Catches Vatican's Eye
Originally Posted: 12/06/2013 - 4:45pm | Type: Blog
At the heart of the Vatican's new "Metamorphosis of Space" exhibit featuring the works of Spanish architect and artist Santiago Calatrava is the first-ever public display for the model of New York's St. Nichol ...
Pope Francis Launches Commission to Tackle Sex Abuse
Originally Posted: 12/05/2013 - 3:33pm | Type: Blog
Pope Francis is creating a special commission to deal with the clergy sexual abuse crisis on a global scale, a step that comes amid growing criticism that Francis had not given sufficient attention to the scan ...
Pope Francis Lays Out a Blueprint for His Papacy in 'Evangelii Gaudium'
Originally Posted: 11/26/2013 - 4:09pm | Type: Blog
Laying out a blueprint for the issues that are likely to define his papacy, Pope Francis on Tuesday issued a biting critique of capitalism, calling on world leaders to fight against poverty and for the rich to ...
Rise in Italian Catholic Church Attendance Attributed to "Francis Effect"
Originally Posted: 11/11/2013 - 4:15pm | Type: Blog
There's word Roman Catholic Church attendance is climbing throughout Italy. Blame it on "the Francis effect." First, the name "Francesco" leapfrogged to No. 1 on the list of t ...
As Catholic Bishops Meet, the 'Francis Effect' Changes Everything
Originally Posted: 11/06/2013 - 4:00pm | Type: Blog
When the nation's Catholic bishops gather on Monday for their annual fall meeting in Baltimore, one of their chief duties will be choosing a new slate of leaders to guide the American hierarchy for the next th ...
Vatican: Female Cardinals Aren't 'Even Remotely Realistic'
Originally Posted: 11/04/2013 - 4:17pm | Type: Blog
The Vatican on Monday moved to quash speculation that at least two women would be among the cardinals that Pope Francis will name in February, saying such a move was "not a realistic possibility." ...
WATCH: Boy Won't Leave Pope Francis' Side
Originally Posted: 10/30/2013 - 3:45pm | Type: Blog
At a speech in St. Peter's Square, Pope Francis was joined on stage by an incredibly cute young boy. At a speech in St. Peter's Square, Pope Francis was joined on stage ...
Pope Francis Breathes New Life into Cardinal Bernardin's Contested Legacy
Originally Posted: 10/25/2013 - 3:12pm | Type: Blog
The election of Pope Francis in March heralded a season of surprises for the Catholic Church, but perhaps none so unexpected – and unsettling for conservatives – as the re-emergence of the late Chicago Cardina ...
Baptism Rates Slide Despite High-Profile Boosts
Originally Posted: 10/23/2013 - 10:16am | Type: Blog
The rite of baptism got big press as Archbishop of Canterbury Justin Welby christened Prince George, a future king of England on Wednesday. The rite of baptism got big press as Ar ...
The Pope Francis Effect: 'Francesco' Now Italy's Most Popular Baby Name
Originally Posted: 10/18/2013 - 4:06pm | Type: Blog
Moved by the election of Pope Francis seven months ago, the name "Francesco" has leapfrogged to No. 1 on the list of the most popular baby names in Italy, according to a study. Mo ...
Could Pope Francis Make Women Cardinals? A Pipe Dream, and an Opening
Originally Posted: 10/17/2013 - 3:24pm | Type: Blog
Could a woman vote for the next pope? Could a woman vote for the next pope? Pope Francis has said repeatedly that he wants to see greater roles for women in the Catholic Church ...
Can Online Communion Be a Substitute for the Real Thing?
Originally Posted: 10/11/2013 - 3:34pm | Type: Blog
As online worship becomes more common in some churches, leaders within the United Methodist Church are debating whether the denomination should condone online Communion. As online ...
Following in the Footsteps of Francis
Originally Posted: 10/04/2013 - 12:57pm | Type: Blog
Eager to deepen my understanding of the saint, I had returned to Assisi to walk in the footsteps of St. Francis. Ancient stones, steep stairs, and sparkling fresh air greeted me ...
Pope Francis Holds 'Encouraging' Reform Talks with Cardinals
Originally Posted: 10/02/2013 - 1:34pm | Type: Blog
The special committee of eight cardinals created by Pope Francis with the goal of dramatically reforming the Vatican's governance got off to an "encouraging" start, the Vatican's chief spokesman said Wednesday ...
Pope Francis Fires Warning Shot at Church's 'Top-Down' Bureaucracy
Originally Posted: 10/01/2013 - 3:26pm | Type: Blog
Pope Francis has once again given a startlingly candid interview that reinforces his vision of a Catholic Church that engages the world and helps the poor rather than pursuing culture wars, and one "that is no ...
Pope Francis Tells the Poor: 'Don't Let Yourselves Be Robbed of Hope'
Originally Posted: 09/24/2013 - 11:08am | Type: Blog
Pope Francis criticized what he called the "idolatry of money" on Sunday in a trip to one of the poorest regions of the European Union. Pope Francis criticized what he called the ...
5 Things We Learned About Pope Francis From His Blockbuster Interview
Originally Posted: 09/23/2013 - 11:15am | Type: Blog
Pope Francis' comments this week on everything from gays to abortion (less talk, more mercy), the hierarchy (be pastors, not bureaucrats), and religious faith (doubt is part of belief) continue to reverberate ...
The Man I Didn't Want to Love
Originally Posted: 09/23/2013 - 8:08am | Type: Blog
Pope Francis offered an avalanche of Love, a deluge of Compassion, a flight of Hope. What I found most striking as I read the article was the consistency of his theme, no matter how far-ranging the topic. It w ...
Your Christian Hypocrisy Is Showing: On Pope Francis and the U.S. Congress
Originally Posted: 09/20/2013 - 2:39pm | Type: Blog
The message of Christ is not often so clearly presented in American media as it was yesterday, nor is that message as clearly contradicted in the same news cycle. The message of C ...
Pope Francis Stuns the Church — But Will It Have a Lasting Effect?
Originally Posted: 09/19/2013 - 4:27pm | Type: Blog
Pope Francis on Thursday rocked the Catholic Church and surprised the wider world with a free-ranging interview that charted a course away from an institution that's "obsessed" with a few sexual and moral issu ...
Talking Sex with a Married Catholic Priest
Originally Posted: 09/17/2013 - 12:57pm | Type: Blog
It's not every day you meet a practicing priest in the Catholic Church who is married, so when I got in touch with Fr. Dwight Longenecker (a man who meets the above criteria), I took the opportunity to get his ...
6 Reasons I Have a Major Crush on Pope Francis
Originally Posted: 09/16/2013 - 4:32pm | Type: Blog
When I see him smiling on TV or on the cover of a magazine in the checkout line at the grocery store, I get the warm fuzzies. When I see him smiling on TV or on the cover of a mag ...
Pope Francis' Outreach to Atheists Not as Controversial as it Seems
Originally Posted: 09/13/2013 - 4:07pm | Type: Blog
Pope Francis' friendly letter to atheists, published this week by Italy's La Repubblica newspaper, has been cheered by Catholics who welcomed another sign of the pontiff's new openness to the world beyond the ...
Excommunicated Bishop Still Sees Himself as Roman Catholic
Originally Posted: 09/12/2013 - 11:52am | Type: Blog
Excommunicated Zambian Archbishop Emmanuel Milingo, who advocates for married priests within the Roman Catholic Church, said he has not split from Rome though many of the priests he ordained no longer see them ...
Syrian Debate Highlights Division in 'Just War' Doctrine
Originally Posted: 09/12/2013 - 11:54am | Type: Blog
Even as the world's powers grasped for a last-minute resolution to the crisis in Syria, it remained an open question whether any amount of diplomacy could prevent the conflict from claiming at least one more v ...
Pope Francis Tells Atheists to 'Obey Their Conscience'
Originally Posted: 09/12/2013 - 11:52am | Type: Blog
Once again breaking with traditional Vatican protocol, Pope Francis on Wednesday penned a long letter to the Italian liberal daily La Repubblica to affirm that an "open dialogue free of prejudices" between Chr ...
Pope Kicks Off Reform Mission in Meeting with Vatican Department Heads
Originally Posted: 09/11/2013 - 12:00pm | Type: Blog
Pope Francis met for three hours with the heads of all Vatican departments on Tuesday, Sept. 10, signaling his desire to introduce more collaboration and transparency in the traditionally secretive and top-hea ...
Pope Francis Celebrates Mass with Wafers Made by Argentine Inmate
Originally Posted: 08/28/2013 - 8:50am | Type: Blog
Since mid-July, Pope Francis has been using Communion wafers made by an Argentine prisoner in the daily Mass he celebrates at the Vatican's Santa Marta residence. VATICAN CITY — S ...
Immigrants Are Us
Originally Posted: 08/14/2013 - 3:19pm | Type: Blog
More than any other organized religion in the United States, the Catholic Church is an immigrant church that has grown with the nation, welcoming successive generations of immigrants who have helped build our ...
Catholic Gift Stores See a (Papal) Bull Market
Originally Posted: 08/12/2013 - 1:55pm | Type: Blog
In recent decades, evangelical Protestants have dominated the art of religious retailing, building a national network of bookstores and stamping the Christian message on almost any item that an American consum ...
Pope Francis is Unsettling — and Dividing — the Catholic Right
Originally Posted: 08/08/2013 - 8:20am | Type: Blog
On a few short months, Pope Francis has alienated many on the Catholic right by refusing to play favorites and ignoring their preferred agenda items even as he stressed the kind of social justice issues that a ...
Pope Pens Personal Message to Muslims at Ramadan's End
Originally Posted: 08/02/2013 - 12:59pm | Type: Blog
In message published on Friday, Pope Francis took the rare step of personally expressing his "esteem and friendship" to the world's Muslims as they prepare to celebrate the end of the Ramadan fast. ...
Pope Francis on Gays Reveals a House Divided
Originally Posted: 08/01/2013 - 12:49pm | Type: Blog
I continue to be impressed and pleased by the direction this pope seems to be taking. And the very fact that he has broken rank with the traditional Catholic teaching about homosexuality is, within his own par ...
Did Pope Francis Change Church Teaching on Homosexuality?
Originally Posted: 07/29/2013 - 5:25pm | Type: Blog
Blogs and social media immediately exploded with commentary that either hailed — or lamented — the pope's words as a shift in Catholic teaching on the role of gays and lesbians in the church. But did Pope Fran ...


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Commercial Appraisers Valbridge Property Advisors/The Oetzel-Hartman Group Relocate to University Commerce Park CBRE|Martin is pleased to announce the lease of 2,538 sq. ft. in the Hunter Square building within University Commerce Park in Okemos.
±5,000 SF Class A Office Space for Lease Adjacent to MSU Campus Corporate Place is a completely renovated three-story, 52,824 SF Class A office building located on Michigan Avenue in East Lansing adjacent to the campus of Michigan State University.
Value Add Office Investment and Multi-Family Redevelopment Opportunity Near Michigan State University Campus CBRE has been retained as the exclusive marketing advisor for the disposition of Executive Office Park located at 4970-5030 Northwind Drive in East Lansing. The five-building park sits on 6+ acres near Michigan State University, making it both a value add multi-tenant office investment opportunity and an ideal candidate for multi-family redevelopment.
Why Verndale Office Park? Verndale Office Park has tenants talking! This prestigious six-building office park is home to Auto-Owner's Insurance Company and more! Watch to see what has professional office users saying Verndale Office Park is one of Mid-Michigan's finest.
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Unexpected Out Performing - A Spur-of-the-Moment Obstacle Race
Infographic: Merrell Down & Dirty Obstacle Race 2014 in numbers
#trailporn week 23
Eric Larsen's 5 Worst Wilderness Weather Stories
Win winter gear with Merrell!
CultureNovember 24, 2014
Unexpected Out Performing - A Spur-of-the-Moment Obstacle RaceBy: Jess Donald
Out Perform is very much a brand motto here at Merrell, and we love to hear of people outperforming. In this short post, Jess Donald puts her money where her mouth is when she rocks up to an obstacle race with only hiking boots to race in… and manages to outperform! More
PeopleNovember 21, 2014
#trailporn week 23By: The Pack Team
Another Friday, and a lot more #trailporn for you to enjoy. A lot of great snaps this week, including some new faces... More
PlacesNovember 19, 2014
Eric Larsen's 5 Worst Wilderness Weather StoriesBy: Eric Larsen
When you're an arctic explorer, you're bound to have some bad weather stories. Read about Eric Larsen's most extreme wilderness weather stories. More
PlacesNovember 17, 2014
Extreme Weather Events in HistoryBy: Louis Bedwell
Read about some of the most extreme weather events in history. From the Mount Washington hurricane to 1991's Perfect Storm, we've highlighted the top historic weather events around the world. More
PeopleNovember 14, 2014
#trailporn week 22By: The Pack Team
It's Friday people, and for those about to brave the trail this winter weekend, be sure to take a camera, and you too could feature on this page! Just tag your photos with #merrell and #trailporn on Instagram. Here's this week's trailporn snaps... More
PeopleNovember 13, 2014
National Geographic reveals Adventurer of the Year shortlistBy: Alan Martin
National Geographic is celebrating its 10th year of 'Adventurer of the Year' and the shortlist of inspirational people has been released for everyone to vote on. More
CultureNovember 11, 2014
World's 5 Worst Weather StoriesBy: Louis Bedwell
Think you've experienced the worst weather in the world while out adventuring? Check out these extreme weather stories from Merrell. More
PeopleNovember 7, 2014
#trailporn week 21By: The Pack Team
It's Friday, everyone, so time to celebrate our brilliant Instagram fans' trail adventures in photographic form. Nearly the weekend, so you can join them... More
EventsNovember 6, 2014
Infographic: Merrell Down & Dirty Obstacle Race 2014 in numbersBy: The Pack Team
It's been another amazing year for the Merrell Down & Dirty Obstacle Race. As the final runners crossed the line last weekend, we thought it would be good to draw up all the stats into one handy infographic, now that the dust (or more accurately, mud) has settled. More
CultureNovember 4, 2014
Looking Back: October on The PackBy: Tobias Mews
As anyone who's married to - or is - one will know, women are amazing. And with it also being breast cancer awareness month, we decided to dedicate a decent portion of October's content in homage to their incredible deeds. More
EventsNovember 4, 2014
Tobias' New York Marathon ImpressionsBy: Tobias Mews
EventsNovember 4, 2014
Iceman Cometh this weekendBy: The Pack Team
EventsNovember 3, 2014
40mph winds can't spoil an unforgettable 44th New York MarathonBy: The Pack Team
The 50,000 people who registered for the 44th annual New York Marathon were treated to difficult conditions, but an unforgettable race. More
ProductsNovember 1, 2014
Win winter gear with Merrell!By: The Pack Team
CultureOctober 31, 2014
5 People You Don't Want To Be Stuck Behind On A Trail RunBy: Michael Chambers
We've all encountered them. At some point or another we've probably been them. These are the five trail runners you don't want to get stuck behind. More
PeopleOctober 31, 2014
#trailporn week 20By: The Pack Team
CultureOctober 30, 2014
Study: The effects of running in the coldBy: Alan Martin
Is exercising in the cold good or bad for you? Well, an interesting study published in PLoS ONE suggests it can be a mixed bag. More
PlacesOctober 27, 2014
Top 5 Spooky TrailsBy: Louis Bedwell
Run or hike along these spooky trails around the world. We've rounded up the top five scary or haunted hiking trails. So get ready to be spooked out of your trail running shoes or hiking boots. More
PeopleOctober 24, 2014
#trailporn week 19By: The Pack Team
It's Friday, which can only mean two things. One: the weekend is nearly here, but more importantly Two: it's time for more #trailporn from out Instagram fans! More
ProductsOctober 24, 2014
Merrell Verterra Hiking Shoe ReviewBy: Tobias Mews
Discover the newest Merrell hiking shoe, the Verterra. Lightweight hiking shoes, the Verterra is perfect for speed hikers. Learn more with our Pack hiking shoe review. More
CultureOctober 20, 2014
Top 5 Things You Miss While at Work Instead of OutsideBy: Simon James
From the benefits of an active lifestyle to finding adventure on the trail, when you're stuck in an office all day, you miss out on the outdoors. Here's our list of 5 things you miss while at work instead of outside. More
PeopleOctober 17, 2014
#trailporn week 18By: The Pack Team
It's Friday, which can only mean two things. One: the weekend is nearly here, but more importantly Two: it's time for more #trailporn from out Instagram fans! More
CultureOctober 15, 2014
5 Ways to Reallocate the Cost of a Gym MembershipBy: Simon James
5 things to spend money on instead of the cost of a gym membership. Skip the gym and run outside then use these five ways to reallocate your cash. More
CultureOctober 13, 2014
5 Things a Runner Thinks About on a Trail RunBy: Simon James
Meta Desc: Our top five runner thoughts on a trail run. What runs through your internal monologue? Do you run to clear your head or workout problems? Share your trail running thoughts with us. Keywords: trail running, trail running shoes, trail run, internal monologue, runner thoughts More
ProductsOctober 13, 2014
Merrell Bare Access Ultra Road Shoe ReviewBy: Dustin Hinton
Alpha Dustin Hinton put the Merrell Bare Access Ultra to the test this year during his Ironman training and racing. He's here with a road shoe review and thoughts on its off-road performance. More
PeopleOctober 10, 2014
#trailporn week 17By: The Pack Team
Friday time, and here's another batch of #trailporn from out Instagram fans for your enjoyment More
EventsOctober 6, 2014
The Moon Walk for Breast CancerBy: Emily Bell
It all started with 13 women power walking the New York marathon in their bras. And now one night a year, over 15,000 men and women get their kit off to walk a marathon through the night around London, taking a stand against breast cancer. More
EventsOctober 3, 2014
Merrell Down & Dirty Obstacle Mud Run returns to New YorkBy: The Pack Team
Good news New York citizens who like your races muddy: the Down & Dirty Obstacle Mud Run returns to the Big Apple this weekend, and as with last year and the other races round the country it comes in three and six mile flavors. More
PeopleOctober 3, 2014
#trailporn week 16By: The Pack Team
It's Friday, so time for more excellent #trailporn from our Instagram folks. Remember, if you want your shots to be included, tag your posts on Instagram with both #merrell and #trailporn. We pick out the best of the last week every Friday! More
PlacesSeptember 29, 2014
Top 5 Strangest Sights Seen While Trail RunningBy: Simon James
What's the oddest thing you've come across while trail running? Whether a woodland or country running trail, when you're away from civilization, the sights get stranger. More
ProductsSeptember 26, 2014
Bare Access Trail: An Alpha's ReviewBy: Dustin Hinton
Discover the Bare Access Trail running shoe with this review from Alpha Dustin Hinton. Dustin puts our trail shoe through its paces for this review, what will you put it through? More
PeopleSeptember 26, 2014
#trailporn week 15By: The Pack Team
It's Friday, so time for more excellent #trailporn from our Instagram folks. Remember, if you want your shots to be included, tag your posts on Instagram with both #merrell and #trailporn. We pick out the best of the last week every Friday! More
CultureSeptember 24, 2014
Pick-Up Lines for Trail RunnersBy: Max Willcocks
Find someone who loves trail running as much as you do with these running pick-up lines. We can't guarantee they'll always work, but they'll always spark up conversation. More
PeopleSeptember 23, 2014
Man vs Train: man winsBy: The Pack Team
If only this story had emerged last month when our theme was the urban commute - a new video has appeared on YouTube showing 30 year old James Heptonstall racing a train on the London Underground between stops... and winning! More
CultureSeptember 22, 2014
Top 5 Running MythsBy: Simon James
Not sure about the importance of rest, wondering if you should be running daily, looking for some training tips? Check out these five running myths and tips to debunk them. More
ProductsSeptember 19, 2014
All Out Rush: Blogger VerdictBy: The Pack Team
A little while ago, we revealed what running bloggers have been saying about our All Out Fuse running shoe, and now it's the turn of the All Out Rush trail running model to come under the spotlight. One of our most popular lines, the show has an average rating of 4.6/5.0 on Amazon, but we're always curious to hear what the running bloggers of the internet have to say about the shoe, so without further ado, it's over to them More
PeopleSeptember 19, 2014
#trailporn week 14By: The Pack Team
It's Friday, so time for more excellent #trailporn from our Instagram folks. Remember, if you want your shots to be included, tag your posts on Instagram with both #merrell and #trailporn. We pick out the best of the last week every Friday! More
PeopleSeptember 17, 2014
Growing a Beard in the WoodsBy: Macca Sherifi
Get in touch with the wildness of the backcountry by growing out a beard on your next adventure. Whether you prefer a mustache and beard, full beard or just untamed scruff, growing a beard keeps you connected to nature and may even be good for your health. More
CultureSeptember 15, 2014
10 Tips for Fall Outdoor Activities for FamiliesBy: Tim Meek
Find adventure outside with these fall family activities to keep you motivated to explore despite chillier weather. More
PeopleSeptember 12, 2014
#trailporn week 13By: The Pack Team
Unlucky for some, but hopefully not for us. Here's the best #trailporn from our readers and fans this week. Remember, if you want your shots to be included, tag your posts on Instagram with both #merrell and #trailporn. More
Find out what's going on in the world outside. From human interest stories to new Merrell hiking shoes, our news section is all about the latest information and goings-on in the outdoor community. Get information on upcoming races like the Down & Dirty Mud Run, find out when records are broken and hear what Pack members think after trail testing our boots and trail running shoes.


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Justin Thomas
#BuzzRewind: #22 Football Routs #19 Clemson, 28-6
#TGW: Pick Pockets
The Yellow Jackets are leading the ACC in turnover margin
#BuzzRewind: No. 24 Football Stomps State, 56-23
Postgame Notes: Georgia Tech 56, NC State 23
Postgame notes for Georgia Tech at NC State
Postgame Quotes: Georgia Tech 56, NC State 23
Postgame quotes following the Jackets' road win at NC State
Football vs. Clemson
NCAA Football: Clemson at Georgia Tech (USATSI)
Football Buries NC State (Photos by Steven Jensen)
Football Buries NC State (Photos by Steven Jensen)
Football vs. NC State
NCAA Football: Georgia Tech at North Carolina State (USATSI)
Georgia Tech vs. Virginia (USATSI)
Georgia Tech vs. Virginia (USATSI)
Georgia Tech Football at Pittsburgh
USATSI Gallery
2014 (redshirt sophomore): Becamethe sixth Tech QB to rush for 1,000 yards after recording 60 rushing yards and one touchdown at NC State (Nov. 8) .. Went5-for-6 passing for 47 yards at NC State ...Threw seven competions for 141 yards and three touchdowns while rushing for four yards vs. Virginia (Nov. 1) ...Became the fifth Georgia Tech quarterback to rush for more than 700 yards in one season after rushing for 92 yards and one touchdown at Pitt (Oct. 25) ... Also completed five passes for 147 yards and threw a career-long 79-yard touchdown pass to Charles Perkins at Pitt ...Completed eight-for-18 passes for 235 yards and three touchdowns and rushed for 36 yards at UNC (Oct. 18) ...Recorded his third 100-yard rushing game of the season with 15 carries for 119 yards and one touchdown while throwing six completions for 61 yards vs. Duke (Oct. 11) ... Had 13 rushing attempts for 27 yards and went 4-for-7 for 53 yards vs. Miami (Oct. 4) ... Named the ACC's Offensive Back of the Week after rushing for a career-high 165 yards on 22 carries and one touchdown and completing7-of-18 passes for 125 yards and one touchdown at Virginia Tech (Sept. 20) ...Recorded 325 yards of total offense, 137 rushing yards, threw four touch downs and rushed for one vs. Georgia Southern (Sept. 13) ...Carried the ball 10 times for 70 yards including a 27-yard rush and threw three completions for 15 yards at Tulane (Sept. 6) ... In first career start, recorded 353 yards of total offense while setting career-highs in passing yards (282), completions (11), passing attempts (15), rushing attempts (13) and passing touchdowns (2) against Wofford (Aug. 30).
2012 (true freshman): Redshirted.
High School: Prattville HS... played for head coach Jamey DuBose... ranked as a four-star prospect and the No. 19 all-purpose athlete in the country by Rivals... led Prattville to the Class 6A state championship in 2011... was named the MVP of the state championship game... completed 66 percent of his passes this season for 1,652 yards and 13 touchdowns and rushed for 896 yards and seven TDs... ranked second in the state in total offense and fourth in passing... won the Alabama state 4A-6A championship in the 100-meters with a time of 10.79 second... also played basketball and baseball at Prattville... won basketball regional titles in 2010 and 2011.
Personal: Full name is Justin Micheal Bryant Thomas... born March 15, 1994 in Montgomery, Ala... son of Milton and Tanya Thomas... has three siblings - Blake, Paige and Krissy... his cousin Quentin Riggins played linebacker at Auburn (1986-89)... lists winning the 6A state football title, and three world series titles in travel baseball as his most memorable athletic achievements... a business administration major.
Career Highs
MORE Football HEADLINES


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Smock discusses the "new American family" on NPR
Pfeffer and colleagues re-examine impacts of community college attendance
Frey explains the minority-majority remapping of America
Apply for 2-year NICHD Postdoctoral Fellowships that begin September 2015
PSC Fall 2014 Newsletter now available
Martha Bailey and Nicolas Duquette win Cole Prize for article on War on Poverty
Michigan's graduate sociology program tied for 4th with Stanford in USN&WR rankings
Monday, Dec 1
Linda Waite, Health & Well-Being of Adults over 60
Hannum, Emily, Edward Norton, and Lisa M. Powell. 2011. "Direct and indirect effects of body weight on adult wages." Economics & Human Biology, 9(4): 381-392.
Previous estimates of the association between body weight and wages in the literature have been conditional on education and occupation. In addition to the effect of current body weight status (body mass index (BMI) or obesity) on wages, this paper examines the indirect effect of body weight status in the late-teenage years on wages operating through education and occupation choice. Using the National Longitudinal Survey of Youth 1979 data, for women, we find that a one-unit increase in BMI is directly associated with 1.83% lower hourly wages whereas the indirect BMI wage penalty is not statistically significant. Neither a direct nor an indirect BMI wage penalty is found for men. However, results based on clinical weight classification reveal that the indirect wage penalty occurs to a larger extent at the upper tail of the BMI distribution for both men and women via the pathways of education and occupation outcomes. Late-teen obesity is indirectly associated with 3.5% lower hourly wages for both women and men. These results are important because they imply that the total effect of obesity on wages is significantly larger than has been estimated in previous cross-sectional studies. (C) 2011 Elsevier B.V. All rights reserved.
DOI:10.1016/j.ehb.2011.07.002 (Full Text)
Country of focus: United States of America.
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Tel: (510)783-3177
St. Joachim is a Catholic school that serves children in pre-kindergarten through eighth grade.
As an integral part of the greater parish community, this school provides a safe and nurturing environment and excellent education rooted in the teachings of Jesus Christ and traditions of the Catholic Church.
St. Joachim, in partnership with parents, prepares students to be lifelong learners and to actively participate in their faith, in their communities, and in the world.
St. Joachim School and Parish recognize parents and guardians as their children´s primary educators.
Together, we endeavor to educate the whole student.
Based upon a firm foundation of Christian values and beliefs, we strive to achieve this goal by challenging the student spiritually, intellectually, socially, physically, and emotionally.
We foster an appreciation and respect for diversity that contributes to the development of community.
We aspire to develop self-aware individuals who recognize their unique gifts and who use their talents for the good of others.
School Overview
|School Membership(s)School Assoc.
|National Catholic Educational Association (NCEA)
|Religious Affiliation
|Roman Catholic
|Grades Offered
|Grades Prekindergarten - 8
Student Body
|Total Students
|309 students
|Student Body Type
|% Students of Color
State avg.: 43%
|Students by Grade
Academics and Faculty
|Total Classroom Teachers
|12 teachers
|Student : Teacher Ratio
National avg.: 13:1
Nearby Schools:
All Schools | High Schools | Elementary Schools | Preschools | Public Schools
Show me:
- School Location Miles Students Grades
San LorenzoCalvary Lutheran School
17200 Via Magdalena
San Lorenzo, CA, 94580
(510)278-2598(Lutheran Church -- Missouri Synod)1 mi | 133 students | Gr. K-9
HaywardAmerican Heritage Christian School
225 W Winton Ave Ste 116
Hayward, CA, 94544
(510)909-7469Alternative School (Christian)1.1 mi | n/a students | Gr. PK
HaywardElmhurst Learning Center
380 Elmhurst St
Hayward, CA, 94544
(510)786-1289(Baptist)1.3 mi | 23 students | Gr. PK-3
San LorenzoRedwood Christian Middle School & High School
1000 Paseo Grande
San Lorenzo, CA, 94580
(510)317-8990(Christian)1.4 mi | 402 students | Gr. 6-12
Union CityNorthstar School
725 Whipple Road
Union City, CA, 94587
(510)441-1665(Islamic)1.6 mi | 123 students | Gr. K-8
School Reviews
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Updated October 26, 2014
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Hana Red Cereal Bowl
Our Price: $14.99
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Hana is a stunning collection of porcelain dinnerware that will command attention at all your gatherings. The white surface is the perfect backdrop for the vivid red floral design that adorns each piece. The contemporary embossed coupe shapes add a touch of modernity to any tabletop. Microwave and dishwasher safe. You'll find yourself using this bowl at every meal. It's perfect for cereal in the morning, salad at lunch and ice cream for dessert. Cereal bowl measures 6 inch diameter x 2-1/2 inch high.
Microwave and dishwasher safe.
0.66 lbs.
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6.00 in.


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Today (March 6th, 2013), I am featured on theSun free daily newspaper in Malaysia :D
With milo recipe, of course. hehe
Thanks to Soo Wah Chan who wrote this article :)
♥Please Subscribe to my YouTube Channel♥
♥Please "Like" me on Facebook♥
♥Follow me on twitter♥
http://twitter.com/ochikeron (English)
http://twitter.com/alohaforever (Japanese)
Wednesday, March 6, 2013
Featured on theSun Free Daily Newspaper
Labels: My Accomplishments
6 comments:
- Amanda Loh said...
Keep going!
amanda :-)
- March 6, 2013 at 9:49 PM
- ochikeron san said...
thank you =)
- March 6, 2013 at 9:58 PM
- josephinechoo said...
wow..you're amazing girl!! you motivated me a lots!
- March 6, 2013 at 10:03 PM
- ochikeron san said...
i was going to message you about this~~~ jose!
- March 6, 2013 at 10:16 PM
Keep up the good work ochi!
- March 12, 2013 at 1:14 AM
- ochikeron san said...
thank you!!! and thanks for many comments ;)
- March 12, 2013 at 9:50 AM
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Holly Marie Combs Engaged?
- By Sammie Dean
- Washington
- Last updated on
Hot news
- Shocker November 25, 2014
- TV Watch November 25, 2014
On Sunday morning (November 23, 2014) the American Sun-Times reported Holly Marie Combs and boyfriend, to be shopping for engagement rings.The couple was seen closely eyeing some pricey bling in a couple of major jewelry stores — especially major diamond baubles that could only be described as the kind usually slipped on a woman's left-hand ring finger.
UPDATE 25/11/2014 : This story seems to be false. (read more)
According to some insiders, they'll soon be engaged.
The newspaper also added that people who claim to be close to the couple are "convinced" an engagement is inevitable. "She's madly in love with him," says a source. It is believed the relationship is "heating up".
Rumor Explodes on Twitter
Naturally, the Sun-Times' article sent Facebook and Twitter into a frenzy. Fans were simultaneously morning and celebrating the news. "So many people would flip but if the couple at some point announced they were engaged I'd be happy," tweeted one fan. "They're so cute!". Many other fans were crushed because they hoped to marry her...
On Monday, Holly Marie Combs's rep said "no comment" when asked whether the 40-year-old actress was tying the knot.
Has the Sun-Times started a crazy false rumor?
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Celebrity Central


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Playboy Jazz Festival With Host George Lopez at the Hollywood Bowl
* Additional fees apply.
The last date listed for 35th Annual Playboy Jazz Festival was Sunday June 16, 2013 / 3:00pm-10:30pm.
Currently at Hollywood Bowl
The Amazing Los Angeles Race II: A Fun, Competitve Sightseeing Tour
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The Amazing Los Angeles Race is back with its second exciting event to both challenge an...Learn More
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and park at the lots available on Hollywood and Highland Ave. Cheaper and all you have to do is take a short walk up to the Bowl. Mind you it is all upill, so please wear comfortable shoes e.g. boots, flats, sneakers. If not, I'd pack some flats for walking and put your cute shoes on at the concert. :)One Republic Featuring The Script travel • Nov 18 2014 star this tip starred
USE THE SHUTTLE! I have always hated The Bowl but that's because I've either driven myself or been dropped off by a friend and it's been torturous. Took the shuttle from Griffith Park and it was So. Awesome. Do it!Mötley Crüe travel • Nov 17 2014 star this tip starred
Reviews & Ratings
Featured review from Mark MarcusRed Velvet
view more less of this review
For the most part I enjoyed the Playboy Jazz Festival on Sunday, especially Trombone Shorty. The Clayton-Hamilton Jazz Orchestra also did a fine tribute to 80 year old Quincy Jones. I wish the Playboy festival would stop inviting non-jazz performers like India.Arie, when there are so many great jazz artists who have never performed at the Hollywood Bowl. I know I hold the minority opinion when it comes to Sheila E, who is obviously a great drummer, but I think her 'life of the party' routine has become a stale cliché. Finally, I wish the festival would change its schedule from Father's Day to one week earlier; concert goers should not have to chose between the Playboy Jazz Festival and Dad.
star this review starred report as inappropriate
first time for Playboy festival. I totally enjoyed it from beginning to end. except for people who insisted on smoking. Yuck! I was worried about such a long day into evening, but the festival is a well oiled machine. Somewhat inconvienced by...continued
star this review starred report as inappropriate
star this review starred report as inappropriate
This was an AMAZING event. I got there at around 7pm (the event started at 3pm). It was pretty hot during the day so I opted to go when the sun was setting. Parking was horrible. I tried taking the shuttle at Hollywood and Highland but they...continued
Saturday – June 15, 2013
Master of Ceremonies George Lopez hosts
- George Duke special guest _"Jeffrey Osborne":http://www.jeffreyosborne.com/
- Naturally 7 special guest _"Herbie Hancock":http://www.herbiehancock.com/
- Angelique Kidjo special guest _"Hugh Masekela":http://www.hughmasekela.co.za/
- "Olé Coltrane" featuring Poncho Sanchez and His Latin Jazz Band with special guest James Carter
- Gordon Goodwin's Big Phat Band with special guest Lee Ritenour
- Gregory Porter
- Robert Glasper Experiment
- Grace Kelly Quintet with special guest Phil Woods
- Pedrito Martinez Group featuring Ariacne Trujillo
- Los Angeles County High School for the Arts Jazz Ensemble
Sunday – June 16, 2013
Master of Ceremonies George Lopez hosts
- Sheila E.
- Bob JamesDavid Sanborn Steve Gadd James Genus
- India.Arie
- Trombone Shorty & Orleans Avenue
- The Clayton-Hamilton Jazz Orchestra Celebrates Quincy Jones' 80th Birthday with special guests Patti Austin;and Hubert Laws
- Taj Mahal and the Real Thing Tuba Band
- Ladysmith Black Mambazo
- Brubeck Brothers Quartet — A Dave Brubeck Tribute
- ELEW and the JazzAntiqua Dance Ensemble, Pat Taylor, Artistic Director
- The LAUSD Beyond the Bell Jazz Band
* Lineup current as of publication and is subject to change.
The festival will run 8 hours on Saturday, 7 1/2 hours on Sunday.


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Friday, 28 December 2012 00:00
I am angry. I am sad. I am resolute. The tragedy of Newtown is the tragedy of each and every community in every corner of our country. It could have happened anywhere. It is not a partisan issue, or a regional issue, and knows no ideology.
Everyone's asking, "What's happening to this country of ours?" But answers require a good, hard look in the mirror and won't be found in Washington DC, or state capitals. Instead, they reside directly in us, and unfortunately that makes people uncomfortable. That's too bad. We're going to have to get past this discomfort, or we condemn ourselves to a future of burying the innocent.
Today, readers on both sides of quite a few issues will surely be upset for my asking some tough questions. I'm okay with that. I'm sorting through these things aloud with you and while I admit that I don't have all the answers, if it spurs discussion, then so be it. It's time we had a long talk, right here in our communities about what defines us because Long Island is, unfortunately, not immune to this heartache. So, let's talk.
Somewhere, somehow, rationality slipped away from us, whether it be gun control, care for the mentally ill, or on a much larger scale, what appears to be our national fascination with violence. One need only scan our movies or prime time TV to determine that much of what we watch involves violence, murder, or other heinous crimes. Worse still, when was the last time you truly examined the video games our children play? Titles like Assassin's Creed, Mortal Kombat, or Call of Duty all graphically represent killing or the "art" thereof. By one University of Michigan study, an average American child will see 200,000 violent acts and 16,000 murders by age 18. Even if that is an exaggeration, who would have ever thought when our babies were born that we'd ever allow them to be exposed to such brutality? Yet here we stand as a nation, even after another round of senseless killing – on line to purchase these movies and games for our children as holiday gifts. I am not blaming the entertainment industry for the violence we see around us. I believe in personal responsibility and accountability, but have we ourselves become desensitized to the violence? Surely I can't be alone in wondering.
Then what about guns and our constitutional right to bear them? I support the Second Amendment and the rights of my neighbors and friends who own guns, all good, law-abiding citizens. But there are legitimate arguments on both sides. By any measure legal gun owners are not the people perpetrating the thousands upon thousands of gun crimes each year, yet the majority of high profile massacres have been committed with legally obtained, registered weapons that fell into the wrong hands. And while states like New York carefully vet potential gun owners, the laws in other states vary in intensity, making illegal weaponry far too easy to obtain and transport over state lines. Our own laws are circumvented regularly by those who merely travel to states with less stringent gun laws and bring them back illegally.
The undeniable fact is that in nations that maintain a unified approach to gun regulation, the homicide rate by firearm is significantly lower. Where our Asian and European counterparts averaged between 10 and 50 per year in 2011, we own the notorious distinction of approximately 9,000 firearm homicides per year, a full 60 percent of all homicides in the U.S. Canada, just to our north, had similar debates as we do here but in 1977 instituted a national system of firearms licensing and saw their related homicide rate fall precipitously. Their most recent data shows a total of 173. So how do we explain this?
I think the issue clearly then is not over-regulating the legitimate gun owner but rather first creating federal legislation that standardizes requirements and processes across the nation to more appropriately determine who is eligible for ownership. We simply have to have a rational baseline for gun ownership whether purchased in New York or North Carolina, Alaska or Florida.
Then we have to take on issues of enforcement. We clearly have failed here. For example, I was shocked to learn that possession of an illegal weapon is not a felony. How could it not be? An unlicensed person who intentionally obtains a weapon through illegal means clearly has crime or chaos in mind. There is no other purpose to having an illegally obtained firearm. Can we honestly say we're serious about gun control when we're not serious about holding illegal gun owners accountable? It makes no sense.
I've discussed the issue with gun proponents and opponents here in New York and the majority agree that a national (50 state and territories) approach to regulation that involves a licensing process for the applicant along with background check and wait periods at time of purchase is not only logical, but necessary. It protects the average citizen from violence and would finally allow law enforcement to make real gains in stopping the flow of illegal firearms while simultaneously protecting the rights of gun owners. The bottom line is that gun ownership is a tremendous responsibility, yet our country has yet to treat it as such. The hodgepodge of laws that have barely been cobbled together reflects that. And, despite some of the strongest gun laws in the country, the proliferation of illegal guns in our state is sad testament to that same fact.
Even if Congress were to pass a comprehensive rational gun policy, a very real issue that is again rearing its head is how our country classifies the mentally ill and how we care for them. Years ago we rightfully started to move people from what were categorized as inhumane "institutions" into mainstream living at home with families or in group homes. While this effort has been mostly successful, it is also easier for people to fall through the cracks with caretakers struggling to obtain the care needed for family members. We can no longer ignore this reality. How do we improve this going forward?
The answers to all of these questions will only become evident when we stop pointing fingers and accusing the stereotyped "other side" of attacking us. We all want exactly the same thing: safety for ourselves and our loved ones – and that's a good starting point. It's simply a matter of mustering enough courage to put aside some our own deeply held opinions long enough to reach rational compromise.
We are angry. We are sad. We are resolute.
Friday, 28 December 2012 00:00
Members of the Council of Nassau County Cerebral Palsy Auxiliaries and the Nassau Homemakers helped make this holiday season special for students who attend school at the Children's Learning Center at the United Cerebral Palsy Association of Nassau County, Inc. One of these holiday elves was Joan Talamo, a Floral Park resident.
Friday, 28 December 2012 00:00
Nassau County District Attorney Kathleen Rice announced on Dec. 19 that eight people have been arrested and charged with selling counterfeit shoes, handbags, and electronics at an outdoor flea market in Valley Stream.
Rice said that on Saturday, Dec. 15, investigators from the DA's Office conducted a joint operation with the Nassau County Police Department's Asset Forfeiture Unit and ICE's Trademark Counterfeit team at the Green Acres Outdoor Flea Market. Numerous booths were identified by experts for selling counterfeit Coach and Louis Vuitton handbags, UGG boots, music CDs, and DVDs.
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Mass. seafood processors fined for illegal workers
By SeafoodSource staff
Published on 14 November, 2012
Three city seafood processors have been fined by U.S. Immigration and Customs Enforcement for a number of workplace violations, including hiring suspected illegal immigrants.
Northern Pelagic Group, or NORPEL, which processes herring on Fish Island, was fined USD 151,200; Cap Seafood on MacArthur Boulevard was fined USD 9,804, and Pier Fish Co. on Conway Street was fined USD 2,200.
"When we say suspect documents, for the most part that means the employee was illegal," said Bruce M. Foucart, special agent in charge of homeland security investigations in Boston. "With Norpel alone there were 351 suspect documents," he said.
The NORPEL plant was closed Wednesday when a reporter visited it. Reached by phone, operations manager Eoin Rochford declined comment.
Officials with Cap Seafood could not be reached for comment. A phone number listed for the company at 86 MacArthur Drive was not in service.
Click here to read the full story from South Coast Today >
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The SeaWeb Seafood Summit brings together global representatives from the seafood industry with leaders from the conservation community, academia, government, and the media for in-depth discussions, presentations, and networking around the issue of sustainable seafood. Read More


text: Ben1 January 28, 2013 9:41 AM WSS » Luca Scassa lands Intermoto Kawasaki ride Good news, the team was competitive last year, and both Salom and Scassa had their best results in WSS. I think it's a better choice than MV Augusta. The field will be quite strong next year. Reply Report abuse 7 agree 0 disagree


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It's your Internet
Art Smith - Webmaster
Art Smith has been online manager of The Parkersburg News and The Marietta Times since 2001. He is a graduate of Ohio University and Marietta College.
"It's your Internet" addresses Web issues and how the internet can make life better in the Mid-Ohio Valley. If you have an issue you would like to see covered in this blog, let Smith know by e-mail or phone.
phone: 304 485-1891 281
email: email@example.com
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Is this a trend?
July 24, 2009
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July 6, 2009
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Kids show visions for a better world
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Close the blinds honey, Google is driving by
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Web site has a global audience
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Submit your events directly to our calendars
March 22, 2009
Ebay can be a look at Marietta's past
March 14, 2009
New Facebook application adds options to your profile
February 26, 2009
Cold, cranky and disconnected
January 29, 2009
Long time Marietta "resident" appears in inaugural parade
January 20, 2009


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Scientists believe they have discovered what causes the middle-aged spread, and, more importantly, how to stop it.
Researchers found that signals in the brain that tell us to stop eating when full become less efficient with age. Although it may only mean we eat a few more forkfuls of food, the extra calories soon add up to about a pound of extra weight per year.
However, the signals can be reactivated through drugs that have already been developed to help obese people lose weight. It means that medication could be given to people in their 20s or 30s to regulate appetite.
"It could be used as a preventive and stop the middle-aged spread altogether," said Lora Heisler, chair in human nutrition at the University of Aberdeen, where the study was conducted.
A small set of cells in the brain are responsible for producing hormones called pro-opiomelanocortin (POMC) peptides which regulate appetite and body weight. As people approach middle age, those cells stop sending as many signals, and it is harder to feel full. The extra food and drink consumed could result in a normal person carrying an extra 20 to 30 pounds by middle age.
A new drug, lorcaserin, which is available by prescription in Canada, can switch the signal back on fully.
"Many people wonder why the middle-aged spread happens. You think to yourself, 'I haven't changed anything but I am gaining weight," said Heisler.
Tam Fry of the U.K.'s National Obesity Forum said the drugs could help overweight people, but advised against giving them to young people before they gained weight.
"We're heading in the right direction, and drugs like this could be the Holy Grail in fighting the obesity epidemic," he said.
"But the problem with the middle-aged spread is that it is caused by a number of factors. The real answer is that if you exercise and eat healthily, then a lot of these problems will go away. People need to be self-controlled and not rely on medication."
The study was published in the journal Endocrinology.


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Narrow your search
From smart locks to smart lights, here's the best in smart home tech.
SkyBell's $200 Video Doorbell lets you screen your front door straight from your phone.
CNET breaks out the most important things to know when shopping for a new television.
Bill Detwiler cracks open the iPhone 6 Plus and finds some interesting differences from the smaller iPhone 6.
With a built-in microprocessor, these outlets won't let the juice flow until something's actually plugged in.
The Fostex TH500RP may be the best sounding high-end headphone you can buy in its price class.
The most important things to know when shopping for a new laptop, hybrid, or Windows tablet.
LED lights are the latest thing in home lighting, using less energy and lasting longer than their incandescent cousins. How do they work? Find out in the latest installment of Appliance Science.
The Harmony Home Control delivers the best universal remote experience for the money, making your home entertainment center easier to use than ever.
A year after exiting BlackBerry, Thorsten Heins weighs in on his time at the smartphone maker and dishes on his current phone.
LikeAGlove smart garments act like high-tech personal shopping assistants, checking your measurements and finding you clothes that fit.


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Looking for information to help plan your stay in Victoria? Well no one knows a city better than a local so please email us and we'll do our best to help out. If you're surfing or just curious try these links:
New TV show #gracepoint starts at 9pm tonight watch out for #davidtennant in one of our #yyj #B&B rooms. https://t.co/7dd8BoOioK
Thursday, October 02, 2014


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Thank you for visiting our site! Please join us for our Sunday morning worship service at 9:30 and plan to stay for coffee and fellowship afterward.
What's New on Our Website & Other Information:
- *** ROLOFF REPORT: Click here to read the November prayer letter.
- *** ADVENT HELP NEEDED! We are looking for gifted and willing readers, candle lighters, and singers to help us give thanks to God and to celebrate the birth of our Messiah. We also need bodies to help decorate the church. Please sign up in the fellowship hall. Thank you!
- *** CARE PACKAGES FOR GRADUATES: Next week bags will be out in the fellowship hall for you to drop items and/or notes of encouragement to our college freshmen. Some ideas are coffee, cocoa, mint, gums, pens, pencils or any "We are thinking of you" items.
- *** FOOD PANTRY CHALLENGE: Please continue to bring in food pantry items for your odd or even team! Other items to donate are soap, toothpaste, and other paper products. (Not in bulk though please).