text:
About This Booklet
As a man with early-stage prostate cancer, you will be able to choose which kind of treatment is best for you. And while it is good to have choices, this fact can make the decision hard to make. Yet, each choice has benefits (how treatment can help) and risks (problems treatment may cause).
Treatment often begins a few weeks to months after diagnosis. While you are waiting for treatment, you should meet with different doctors to learn about your treatment choices. Use this booklet to help you talk over treatment choices with your doctor before deciding which is best for you.
You will want to think about what is important to you. It's also a good idea to include your spouse or partner in your decision. After all, having prostate cancer and the treatment choice you make affect both of you.
This booklet is a starting point.
Its purpose is to help you learn about early-stage prostate cancer, different treatments, and the benefits and risks of each type of treatment. Most men will need more information than this booklet gives them to make a decision about treatment. For a list of groups that provide more information and support, please see the Ways to Learn More section. Also, see that section if you have prostate cancer that has spread beyond the prostate or that has returned after treatment.
Things to Remember
There are many men with prostate cancer who have been in your shoes. Here are some things they would like you to know:
- There are treatment choices—be sure to know them all.
- Treatments and medical procedures keep getting better.
- Make the treatment choice that is right for you.
- Get the opinions of several different doctors, since some may suggest only the option they know best.
- Take the time you need to research your treatment choices before making a decision. There's often no need to rush.
- Your spouse or partner plays an important role in the treatment that you choose and will be affected by your choice. Try to be open and honest with each other about your concerns.
- Organizations and support groups can help you learn how others in your situation are coping with prostate cancer.
- It is possible to live a full life after prostate cancer.
Facts about Prostate Cancer
What is the prostate?
The prostate is a gland that helps make semen. Semen is the milky fluid that carries sperm from the testicles through the penis during ejaculation. The prostate is part of the male reproductive system.
The prostate is about the size and shape of a walnut. It has sections, which are called lobes. The prostate lies low in the pelvis, below the bladder and in front of the rectum. The prostate surrounds part of the urethra, the tube that carries urine out of the bladder and through the penis.
Early-stage prostate cancer means that cancer cells are found only in your prostate. Compared with many other cancers, prostate cancer grows slowly. This means that it can take 10 to 30 years before a prostate tumor gets big enough to cause symptoms or for doctors to find it. Most men who have prostate cancer will die of something other than prostate cancer.
- Prostate cancer is most common in men age 65 and older, although younger men can be diagnosed with it as well.
- By age 80, more than half of all men have some cancer in their prostate.
- African American men tend to be diagnosed at younger ages and with faster-growing prostate cancer than men of other races.
Prostate cancer is most often found in early stages. When it is found early, there are a number of treatment choices available.
Thinking About Treatment Choices
Active surveillance, surgery, and radiation therapy are the standard therapy choices for men with early-stage prostate cancer (see Types of Treatment). Each has benefits (how treatments can help) and risks (problems treatment may cause). There is seldom just one right treatment choice.
The choice of treatment depends on many factors:
- Your prostate cancer risk group. Doctors use details about your cancer to place you into a low-, medium-, or high-risk group.
- Low-risk prostate cancer is not likely to grow or spread for many years.
- Medium-risk prostate cancer is not likely to grow or spread for a few years.
- High-risk prostate cancer may grow or spread within a few years.
Doctors define low-, medium-, and high-risk groups as follows:
|PSA Level*
|Less than 10 ng/ml**
|10 to
20 ng/ml
|More than 20 ng/ml
|Gleason Score
(see Medical Tests)
|6 or lower
|8 or higher
|Tumor Stage
(see Tumor Stages)
|T1 or T2a
*PSA stands for prostate-specific antigen (see Medical Tests)
**ng/ml stands for nanograms per milliliter of blood
Reprinted with permission from:
- Macmillan Publishers Ltd: Mazhar & Waxman. (2008) Nature Clinical Practice Urology 5: 486-493.
- The American Medical Association: D'Amico, et al. (1998) JAMA 280 (11):969-974. Copyright © 1998 American Medical Association. All rights reserved.
- Health problems other than prostate cancer. Having heart problems, diabetes, or other illnesses may affect your treatment options.
- If you have already had surgery for an enlarged prostate. If you have had prostate surgery, this may affect the treatment choices you have.
- Age. The benefits and risks of different treatments may vary with age.
- Type of care available to you. The skills and experience of specialists and types of treatment available in your area may vary. You will need to ask tough questions to make sure you receive the best possible care. See Asking Questions.
- Thinking about what you value most. Your unique experiences in life shape your feelings and thoughts about how to deal with prostate cancer. Keeping in mind what is important to you will help guide your decision.
Many men may ask their doctor, "What would you do, if you were me?" Try to remember, the doctor isn't you, and his or her personal values may be different from yours.
Here are some things to think about:
- How do you view the benefits and risks of the treatment choices that have been offered to you?
- Can you cope with knowing cancer is in your body?
- Would you rather have treatment to remove or shrink the cancer, knowing that there could be side effects?
- Do you know other men who have had prostate cancer? If so, their experiences may help you make your decision.
- Spouse or partner. Even though the treatment choice is yours, involving your spouse, partner, or other loved ones can help you sort out what is most important to you and your family.
Medical Tests
By now you may have had many tests and exams to find out details about your cancer. As we discussed in the section above, your doctor will take into account your general health, the results of your tests and exams, and the Gleason score of your cancer when talking with you about your treatment choices. What are these tests? What do their results mean?
- Prostate-Specific Antigen (PSA) test. PSA is a protein that is made by both normal prostate cells and prostate cancer cells. PSA is found in the blood and can be measured with a blood test. Because the amount of PSA in the blood often rises with prostate cancer, doctors may check your PSA level over time. If you have a score of 4ng/ml (which stands for nanograms per milliliter of blood) or higher, your doctor may want to do other tests, such as a prostate biopsy.
- Gleason score of your cancer. When you have a biopsy, samples are taken from many areas of your prostate. A doctor called a pathologist uses a microscope to check the samples for cancer. He or she assigns a Gleason score on a scale of 2 to 10 to your cancer. This score tells how different the prostate cancer tissue looks from normal prostate tissue and how likely it is that the cancer will grow or spread. Most men with early-stage prostate cancer have a Gleason score of 6 or 7.
- Digital Rectal Exam (DRE). In this exam, your doctor feels your prostate by inserting a gloved and lubricated finger into your rectum.
Stages of Early Prostate Cancer
The clinical stage of your cancer is important in choosing a treatment. The clinical stage tells how much the cancer may have grown within the prostate and whether it has spread to other tissues or organs. If you decide to have surgery, your prostate, nearby lymph nodes, and seminal vesicles will be removed and samples of them studied under a microscope. This exam gives the pathologist the information he or she needs to find out the pathological stage to your cancer.
Your doctor may do one or more of the following tests or exams to help figure out the stage of your cancer:
- Prostate biopsy
- Bone scan
- CT scan
- Biopsy of the lymph nodes in the pelvis
- Biopsy of the seminal vesicles
Tumor Stages
T1 means that the cancer is so small it can't be felt during a DRE. T1a and T1b cancer is most often found by accident, when men have surgery to relieve symptoms of BPH (which stands for benign prostatic hyperplasia).
T1c is most often found when a prostate biopsy is done because of a PSA test result that showed a high PSA blood level. This is the most commonly diagnosed stage of prostate cancer.
A stage of T2 means that prostate cancer can be felt during a DRE, but is still only in the prostate. Your doctor may also assign a, b, or c to the stage, depending on the cancer's size and whether it is in 1 or more lobes of the prostate.
Types of Treatment
Active Surveillance
Active surveillance is closely watching for any sign that the cancer may be growing or changing. You don't have to decide on a treatment right away. You will have frequent doctor visits and tests, such as DRE, PSA tests, and biopsies. If these tests show that your cancer is growing or changing in any way, your doctor will offer you radiation therapy or surgery to treat the cancer. You can also change your mind and decide to have treatment at any time.
Active surveillance can be used for men with early-stage prostate cancer because the cancer often grows so slowly that it may not cause problems during a man's lifetime. For some men, active surveillance may be a way to avoid the side effects and costs of treatment without shortening their life.
You may want to talk with your surgeon about techniques that may spare the nerves that control your bladder and erections.
Surgery is a treatment choice for men with early-stage prostate cancer who are in good health. Surgery to remove the prostate is called prostatectomy. There are different types of surgery for prostate cancer. They include:
- Open prostatectomy. Also called retropubic prostatectomy. In this surgery, your doctor removes the prostate through a single long cut made in your abdomen from a point below your navel to just above the pubic bone. He or she might also check nearby lymph nodes for cancer (see drawing below). This type of surgery can be used for nerve-sparing surgery. Nerve-sparing surgery lessens the chances that the nerves near your prostate will be harmed. These important nerves control erections and normal bladder function.
- Laparoscopic surgery. In this type of surgery, your doctor uses a laparoscope to see and remove the prostate. A laparoscope is a long slender tube with a light and camera on the end. This surgery is done through 4 to 6 small cuts in the navel and the abdomen, instead of a single long cut in the abdomen. The laparoscope is inserted through one of the cuts, and surgery tools are inserted through the others. A robot can be used to do this type of surgery. This type of surgery can also be used for nerve-sparing surgery.
- Perineal prostatectomy. In this type of surgery, your doctor removes the prostate through an incision between your scrotum and anus. With this method, the surgeon is not able to check the lymph nodes for cancer and nerve-sparing surgery is more difficult to do. This type of surgery is not used very often.
Radiation Therapy
This type of treatment uses high doses of radiation energy to treat cancer. Radiation therapy is a good choice for many men with early-stage prostate cancer. It is also the best treatment for older men or those who have other health problems. There are different types of radiation therapy:
- External beam radiation. In this type of radiation therapy, a machine aims radiation at your cancer. The machine moves around your body, sending radiation from many directions. Before you start treatment, your doctor will map out the exact location of your prostate. Then you will have treatment once a day, 5 days a week, for 6 to 9 weeks. Each treatment session usually lasts about 15 minutes.
3-D conformal radiation therapy is a type of external beam radiation that is often used to treat prostate cancer. It allows doctors to carefully plan the shape of the radiation beam so it targets the cancer more precisely, while avoiding healthy tissues nearby.
- Brachytherapy is a type of internal radiation therapy in which a doctor places radioactive material inside the prostate. Brachytherapy is a choice for men with low-risk prostate cancer. There are two main types of brachytherapy used for prostate cancer, low-dose rate (also called LDR) and high-dose rate (also called HDR).
- LDR brachytherapy. In this type of brachytherapy, a doctor will place low-dose sources of radiation, or seed implants, throughout your prostate. Each seed implant is smaller than a grain of rice. The number of seeds will depend on the size of your prostate. The radiation will get weaker each day and run out in 2 to 10 months. Once the radiation is gone, the seeds will remain in your prostate, but they should not bother you. You will probably have the seeds implanted as an outpatient, without a hospital stay.
- HDR brachytherapy. Before treatment starts, a doctor will place tiny catheters (hollow tubes) throughout your prostate. For each treatment, the doctor will place 1 or more sources of high-dose radiation in the prostate through the catheters. Then, he or she will remove the radioactive material after a few minutes. The catheters will remain in place for the entire course of your treatment. But once you have received all of your treatments, the catheters will be removed. You will stay in the hospital or radiation clinic for the entire course of treatment.
External beam radiation therapy and brachytherapy can be used together.
For more informationabout external beam radiation and brachytherapy, see Radiation Therapy and You: Support for People with Cancer, a booklet from the National Cancer Institute. You can order a free copy at www.cancer.gov/publications or 1-800-4-CANCER (1-800-422-6237).
New Treatments
Until clinical trials are complete, we do not know if new treatments will be effective in the long-term.
New treatments for prostate cancer are being studied in clinical trials, which are research studies with people. Clinical trials give people with any stage of cancer the chance to try a new treatment that is not yet available outside the trial. But until the clinical trials are complete, we do not know if the new treatments will be effective in the long-term.
Some treatments that researchers are studying for early-stage prostate cancer include:
- Intensity-Modulated Radiation Therapy (IMRT). IMRT is a type of external beam radiation. It uses computers to deliver radiation precisely to the cancer. It also reduces damage to the healthy tissue nearby, such as the rectum and bladder.
- Proton beam therapy is also a type of external beam radiation. It uses protons rather than x-rays. The use of protons may allow a very high dose of radiation to reach the prostate while reducing the amount of normal tissue that is affected.
- Cryosurgery (also called cryoablation or cryosurgical ablation) is a type of treatment that involves freezing the prostate to destroy cancer cells. In this type of treatment, the doctor delivers liquid nitrogen to the prostate through a special probe. The doctor inserts the probe into the prostate through an incision between the scrotum and anus. Sometimes, the doctor may also use needles to deliver liquid nitrogen to the prostate. He or she can insert the needles through the skin without making an incision.
For more information about these treatments and other clinical trials, visit www.cancer.gov/clinicaltrials or call 1-800-4-CANCER (1-800-422-6237).
A Note About Hormone Therapy
Male sex hormones, such as testosterone, can help prostate cancer grow. Hormone therapy slows prostate cancer's growth by reducing the body's ability to make testosterone or by blocking testosterone's action in prostate cancer cells.
Hormone therapy can play a role in treating early-stage prostate cancer. For men with high-risk early-stage prostate cancer, it may be used along with radiation therapy. You can also receive it instead of surgery or radiation if:
- You are in your 70's or older or have other health problems
- Your cancer begins to change or grow while you are on active surveillance
Your doctor may suggest that you take hormone therapy for as little as 6 months or up to many years. Side effects may include loss of sex drive, erectile dysfunction (also called ED), hot flashes, and osteoporosis.
Comparing Your Treatment Choices
The charts below list 9 common questions and answers for the 3 treatment choices discussed in this booklet. As mentioned before, most men will need more information than found in this booklet to reach their decisions. You may use the questions in these charts as a guide for talking with your doctor or learning more about your choices.
- Which treatment is a good choice for me?
- What can I expect during treatment?
- What are the benefits of each treatment?
- What are the side effects and other drawbacks of each treatment?
- How will this treatment affect my sex life?
- What can be done to help with side effects?
- Will I have pain?
- Will I need other treatments?
- How long can I expect to live after I have this treatment?
1. Which treatment is a good choice for me?
|Active Surveillance
|Radiation Therapy
2. What can I expect during treatment?
|Active Surveillance
|Radiation Therapy
3. What are the benefits of each treatment?
|Active Surveillance
|Radiation Therapy
4. What are the side effects and other drawbacks of each treatment option?
|Active Surveillance
|Radiation Therapy
5. How will this treatment affect my sex life?
|Active Surveillance
|Radiation Therapy
6. What can be done to help with side effects?
|Active Surveillance
|Radiation Therapy
For more information about dealing with problems caused by radiation therapy, seeRadiation Therapy and You: Support for People with Cancer, a booklet from the National Cancer Institute. You can order a free copy at www.cancer.gov/publications or 1-800-4-CANCER (1-800-422-6237).
7. Will I have pain?
|Active Surveillance
|Radiation Therapy
Medicines can help with pain or discomfort. Be sure to talk with your doctor or nurse about your pain.
For more information about pain and how to manage it, see Pain Control: Support for People with Cancer, a booklet from the National Cancer Institute. You can order a free copy at www.cancer.gov/publications or 1-800-4-CANCER (1-800-422-6237).
8. Will I need other treatments?
|Active Surveillance
|Radiation Therapy
For more information about treatment choices or clinical trials for prostate cancer, visit NCI's Web site at www.cancer.gov/cancertopics/types/prostate or call the National Cancer Institute's Cancer Information Service toll-free at 1-800-4-CANCER (1-800-422-6237).
9. How long can I expect to live after I have this treatment?
|Active Surveillance, Surgery, and Radiation Therapy
Making a Choice About Treatment
Most prostate cancers found in the early stages grow slowly. This means that you usually do not have to rush to make a treatment choice. Often, you have many weeks to many months from the time you first learn you have prostate cancer until you have to make a choice.
Many men use this time to find out more about the different types of prostate cancer treatment. Be sure to find all of the information you need to answer your questions and be comfortable with your decision.
It may be helpful to use this extra time to attend a prostate cancer support group to talk with other men who have faced the same decision-making process. Think about calling the National Cancer Institute's toll-free number to request contact information for prostate cancer organizations. See Ways to Learn More for ways to reach them.
Research shows that men feel better about their treatment choice when they take part in making their own treatment decision. Making this decision can be hard to do. The following are some ideas that may help.
Be prepared when you talk with your doctor.
- Ask Questions. Ask your doctor or nurse questions that you are
thinking about, even if you are not comfortable asking them. These
questions can be about topics that are new to you or side effects that
concern you. Write your questions down and bring them to your
doctor visit. (See Asking Questions for ideas of questions to ask.)
- Know your health history. Your doctor or nurse will want to know about your health history. This history includes your family history, whether you have already had prostate surgery, and whether you have any other illness, such as diabetes or heart problems.
- Talk about your treatment choices. It's important to ask your doctors about all the treatment choices that are open to you. This includes benefits (how each treatment can help) and long- and short-term side effects.
- Take part in making a choice. Men who take an active part in their treatment tend to feel better about their treatment than men who let others decide for them. Let your doctor know how active you want to be in making this choice.
- Think about what is important to you. Keep in mind what's important to you and what worries you. This is also a good time for you and your spouse or partner to have an open, honest discussion with each other about your treatment choices and their possible side effects.
- Ask a family member or trusted friend or caregiver to come to doctor visits with you. This person can help listen, ask questions, take notes, and talk with you about what your doctor or nurse said.
- Get a copy of your pathology report. Ask your doctor for a copy of this report and bring a copy with you when you see new doctors. Your pathology report includes the results of tests that describe details about your cancer. If you are seeing a new doctor, it's important to bring all the information he or she requests to your visit.
- Get a 2nd or even 3rd opinion. Seeking other opinions means talking about prostate cancer treatment with other doctors. You may want to talk with other prostate cancer specialists, such as those listed in the Types of Doctors box.
Getting 2nd and 3rd opinions can be confusing because you may get different advice. Because of this, many men find it helpful to see a medical oncologist for a general view of prostate cancer treatment choices. Talking with other doctors can give you ideas to think about or help you feel better about the choice you are making. Most insurance companies pay for 2nd opinions. Some companies even require them. It is better to get a 2nd opinion than to worry that you made the wrong choice.
Many cancer centers allow men to meet with a urologist, radiation oncologist, medical oncologist, and pathologist in one visit. Check to see if your treatment center provides this type of care.
Types of Doctors
Here is a list of types of doctors who treat prostate cancer:
- Medical oncologist. A doctor who specializes in diagnosing and treating cancer using chemotherapy, hormone therapy, and biological therapy. This doctor is often the main health care provider for people with cancer. He or she can also treat side effects and may coordinate treatment given by other specialists.
- Pathologist. A doctor who finds diseases by studying cells and tissue under a microscope. Although you won't meet with this doctor, he or she writes up a pathology report, which contains the information about your cancer from your biopsy or prostate surgery.
- Radiation oncologist. A doctor who treats cancer with radiation.
- Urologic oncologist. A doctor who treats cancers of the urinary system.
- Urologist. A doctor who treats diseases of the urinary system and male sex organs.
Learning as Much as You Want to Know
Many men with prostate cancer find that it helps to learn a lot about their cancer and its treatment. Doing so can help you feel more in control and at ease with the treatment you choose.
You can learn more by reading books and articles, searching the internet, or calling organizations that focus on prostate cancer. But keep in mind that too much information can be overwhelming as you are adjusting to your diagnosis. Instead, learn as much as you want to know when you are ready. Later, you can always find out more. Let your doctor or nurse know what else you need to know to be comfortable reaching a decision.
Some men want to read books and articles about the current research on prostate cancer treatment choices. Others prefer to meet with men in support groups who have had prostate cancer to learn how they made their treatment choices. Some men may not want to talk or think about it, at first. But later, they are they ready for more information. All of these approaches are natural ways to cope with a diagnosis of prostate cancer.
To learn more about finding information on the internet see Evaluating Online Sources of Health Information. Also see Ways to Learn More.
Thinking About Your Feelings and Values
It's normal to have many feelings at this time. You may have many strong feelings at once. You may feel overwhelmed or angry. Your spouse or partner will also feel a range of feelings, but not have the same ones at the same time as you do.
Finding out you have cancer can bring up fears of the cancer getting worse or of dying. You may also worry about changes to your body or being intimate with your spouse or partner. Many men describe a feeling of loss—loss of the life they had before cancer, loss of energy levels, or the physical loss of the prostate. These feelings are a normal part of the coping process.
Your spouse or partner may be worried about losing you, changes to your lives, and how to best give you the support you need. At first, your loved one may want to talk about it more than you do. If you find that you need time to adjust and sort out your feelings and values, let your spouse or partner and family know your needs. Chances are that they are also trying to cope with the news and may not know how best to help you. If you are holding your worries and feelings inside for too long and your silence is hurting you or your family, ask your doctor, counselor, or religious leader for suggestions about getting help.
Reaching a decision about how you want to treat your prostate cancer is very personal—it is a balance of what is important to you, what you value the most, what types of treatment choices are available to you, and what the benefits and risks are.
Talking With Others
Along with talking with their doctors and spouse or partner, many men find it helpful to talk with others, such as:
- Family. This includes your relatives and close friends who care about you. They can support your treatment choice.
- Men who have faced prostate cancer. There is a lot to learn from other men who have faced these same prostate cancer treatment decisions. You may want to join a support group or meet with others to talk about the choices they made and what life is like now that treatment is over. Remember that while your stage of prostate cancer may be the same as someone else's, your life and desires may be very different.
- Others who can help. You may have other people in your life who can help. This may be a neighbor, counselor, social worker, or religious leader you like and trust.
Asking Questions
You may find it helpful to ask the following questions:
- What is the clinical stage and Gleason score of my cancer?
- Is my cancer low-, medium-, or high-risk?
- What treatment do you recommend?
Active surveillance
Surgery (What type of surgery? Can the nerves be spared? How often do you do this procedure?)
Radiation (What type of radiation? What can be done to reduce side effects?)
- What are the short- and long-term side effects of this treatment?
- What are my chances of:
Becoming incontinent _______________________________
Developing ED? ___________________________________
Having other bladder or bowel problems? ________________
- What are the chances of the cancer coming back if I have this treatment?
- What are my chances of survival?
- May I have a copy of my pathology report? _____________
- If I want to have another pathologist look at my prostate biopsy results, how do I get the slides?
Making a Choice
"Prostate cancer gives you the opportunity to make a deliberate, considered choice. In the majority of cases, the disease is very slow growing and is never a medical emergency. With prostate cancer, you have ample time to assess the situation, evaluate your particular needs and resources, and devise the most sensible, strategic plan of action. Doctors can and should help you to understand your medical situation, but only you can decide what trade-offs you can tolerate, what level of risk you find acceptable, and which potential sacrifices you're willing to make."
—Dr. Peter Scardino, Chairman of the Department of Urology, Memorial Sloan Kettering Cancer Center
Ways to Learn More
National Cancer Institute (NCI)
You can find out more from these free NCI services:
Call: 1-800-4-CANCER (1-800-422-6237)
Visit: www.cancer.gov
Chat: www.cancer.gov/livehelp
Email: email@example.com
Free booklets that are available include:
- What You Need To Know About Prostate Cancer
- Radiation Therapy and You: Support for People With Cancer
- Pain Control: Support for People With Cancer
- When Someone You Love Is Being Treated for Cancer: Support for Caregivers
Other Federal Resources
Call: 1-800-MEDICARE (1-800-633-4227)
Visit: www.medicare.gov
National Kidney and Urologic Diseases Information Clearinghouse
Call: 1-800-891-5390
Visit: www.kidney.niddk.nih.gov
Other Organizations
American Cancer Society Man-to-Man Program
This support group of the American Cancer Society offers advice on coping with illness and the side effects of treatment, along with newsletter archives and a directory of prostate cancer publications.
Call: 1-800-ACS-2345 (1-800-227-2345)
Visit: www.cancer.org
The Cancer Support Community
Dedicated to providing support, education, and hope to people affected by cancer.
Call: 1-888-793-9355
Visit: www.cancersupportcommunity.org
Email: firstname.lastname@example.com
CancerCare is a national nonprofit agency that offers free support, information, financial assistance, and practical help to people with cancer and their loved ones. Services are provided by oncology (cancer) social workers and are available in person, over the telephone, and through the agency's Web site. A section of the Cancer-Care Web site and some publications are available in Spanish, and staff can respond to calls and e-mail in Spanish.
Call: 1-800-813-HOPE (1-800-813-4673)
Visit: www.cancercare.org
Fertile Hope
Fertile Hope is a national organization that provides reproductive information, support, and hope to cancer patients whose medical treatments present the risk of infertility. The organization offers fertility preservation financial assistance choices for patients.
Call: 1-866-965-7205
Visit: www.fertilehope.org
Prostate Cancer Foundation
The Prostate Cancer Foundation is a nonprofit organization that provides funding for research projects to improve methods of diagnosing and treating prostate cancer. It also offers printed resources for prostate cancer survivors and their families. The mission of the Prostate Cancer Foundation is to find better treatments and a cure for prostate cancer.
Call: 1-800-757-CURE (1-800-757-2873)
Visit: www.prostatecancerfoundation.org
Urology Care Foundation
The Urology Care Foundation is committed to promoting urology research and education. They work with researchers, healthcare professionals, patients and caregivers to improve patients' lives. The Urology Care Foundation is the official foundation of the American Urological Association (AUA)—an organization of roughly 19,000 urologists.
Call: 1-800-828-7866
Visit: www.urologyhealth.org
Us TOO International
Us TOO International Prostate Cancer Education and Support Network is a nonprofit education and support group organization with more than 325 chapters throughout the world. It provides men and their families with fellowship, peer counseling, and timely, personalized, unbiased, and reliable information about prostate cancer, enabling informed choices about detection, treatment choices, and quality of life after treatment.
Call: 1-800-80-USTOO (1-800-808-7866)
Visit: www.ustoo.org


text:
liquid leather
Was $19.98
Your Price: $17.98
tile table cover
Your Price: $19.98
coupon organizer
Your Price: $3.98
bed skirt tidy pins
$7.98 - $9.98
essentials tool kit
Your Price: $31.98
101 piece tool set
Your Price: $189.98
single handed buttonhook
Your Price: $14.98
ez rise powerseat
$69.98 - $89.98
Was $129.98
Your Price: $89.99
flex seal brite
$12.98 - $14.98
iscope telescopic light
Was $12.98
Your Price: $10.98
magnetic vent covers set of three
Your Price: $14.98
quick 20 no heat fix a chip repair kit
Your Price: $14.98
radiator heat reflector set of two
Your Price: $19.98
bariatric footstool with handrail
Was $79.98
Your Price: $75.98
bariatric footstool with handrail and non skid rubber platform
Was $89.98
Your Price: $78.98
food trolley
Your Price: $119.98
hanging door stop
Was $5.98
Your Price: $4.99
flex seal black
$12.98 - $14.98
outlet multiplier set of two
Your Price: $14.98
clip on e reader light
Was $24.98
Your Price: $19.99
led full page magnifier
Was $69.98
Your Price: $59.98
bionic wrench
Your Price: $29.98
roto rooter plunger
Your Price: $19.98
Helpful tools from Get Organized make your everyday tasks and chores a cinch. From yard work to baking, and everything in between, Get Organized offers helpful tools that you'll use every single day. Get Organized tools are durable, affordable and easy to use. No matter how big or small your home is, Get Organized can help you keep it clean and organized from floor to ceiling. Discover the many ways that Get Organized can help you around the house with convenient and innovative products for great prices.

subset: commoncrawl


text:
CALGARY -- Suncor Energy says it has finished repairs to a processing unit at its Alberta oil sands plant, which has been shut down since August.
According to reports, The company has begun startup preparations, which would hopefully help relieve the diesel supply crunch in Western Canada and specifically Alberta.
The shutdown of the hydrotreater at Suncor's oil sands upgrader north of Fort McMurray reportedly did not affect overall production levels, but cut its ability to produce light, synthetic oil and diesel fuel.
The outage -- along with shutdowns at Petro Canada and Imperial Oil and Husky facilities for scheduled maintenance -- has been cited for a shortage of diesel in Western Canada.
Hard to Come By: Fuel rationing in Alberta is
expected to continue for a little while longer.
The shortage has led to rationing at several service stations and cardlocks in Alberta.
The province typically posts some of the lowest diesel price averages in Canada, but last week Southern Alberta pump prices were closer to Atlantic Canada and Northern Quebec, which usually charge the most for diesel.
The average price in Edmonton, Red Deer and Calgary ranged between $1.25 and $1.29 a liter last week. That's compared to prices hovering just over $1.20 in many parts of Southern Ontario.
It's unclear when the Suncor facility will be able to ramp up to full capacity or when technical glitches at the other suppliers' facilities will be solved.
Mayne Root, executive director for the Alberta Motor Transport Association, told media last week that he expects the supply volatility to linger in some areas for another week or so.
- 'Blessing of the Pete' Rekindles Moving Soldier Memorial
- Trucking for Wishes Needs Your Help. And All You Gotta Do is Like Them.
- Trucking Hero: "Something inside me made me stop."
- Friday Focus: Driver Wages and The Driver Shortage
- Trucking Alliance Tells Carriers to Take Responsibility for Driver Shortage


text:
Write Review
Compare Electronics Companies
HH Gregg
out of
, based on
ratings and
reviews & complaints.
Most Popular
More Options >
More filter options:
Customer Service
[+] Share this page
HHGregg Extended Warranty Is A Rip Off
Posted by
INDIANAPOLIS, INDIANA -- My grandparents purchased me a brand new Haier washer and dryer for my housewarming gift back in October 2012. Not only did they purchase two brand new appliances for me, but they also paid for an extended 3 year warranty, & delivery charge from HHGregg. The washer unit was working fine until October 2013, a week before the manufacturerâs warranty was up. The manufacturer sent out an authorized repair company to replace the control board on the washer because it was faulty. The unit was working again until March 21st, 2014. The control board seemed to be having the same problem. I called the HHGregg extended warranty, on March 21st, 2014. I spoke with a service representative by the name of Maria. I informed her of my washer breaking down again, & wanted to set up a repair appointment for the unit to be fixed. She informed me that since the unit was purchased for under $300, that the unit was going to be replaced like for like. I asked her how long will that take. She informed me to call back in 3 days, & check on the status.
I called HHGregg back on March 25th, 2014. I first spoke with someone by the name of Tiffany. She placed me on hold to check the status, & never came back to the phone. Then I spoke with another man by the name of Joseph. He informed me that he spoke with Vendor Relations, & that they were issuing me a store credit for $291.99. I informed Joseph that I was told that the unit would be replaced like for like. That also the unit had gone up in price @ HHGregg. It now cost $341.99, & that it was the exact same washer and model that I have in my home. I didnât know why they couldnât just deliver a new one, & replace the old one? Or at least repair the one that I have? It made no sense to me that my grandparents (who are still paying on the units, extended warranty, & delivery charges, may I add) would be out of all of that expense, & that I would have to go out and purchase a new one from HHGregg.
Hereâs the thing. HHGregg's extended warranty is a rip off. They want me to go purchase the same unit, at a higher price, pay them the difference from the store credit, another delivery fee of $79.99, dispose of the old unit (that is only 1 year, & 5 months old), & have to pick up a new extended warranty on the new washer I would purchase. So in essence I would be purchasing the same unit twice, for more money. They wonât even send a check. If they cut a check, I could pay for a repair person myself to fix the unit, & be less inconvenienced. They are making it so they get a sell twice from the same consumer. The sad part about it is my elderly grandparents are still paying on the broken unit. That is the shadiest thing I have ever heard. They are not standing by the products they sell. There are numerous complaints about HHGregg, & I am strongly considering legal action. Perhaps even a class action lawsuit.
I am sending this letter to several outlets to have HHGreggâs business practices investigated. The corporate office is also rude, unprofessional, & seem to all have a different version of their policies to tell every time I call. DO NOT BUY FROM HHGREGG!
A Ripped Off Consumer
Was this review helpful?
Add reply
Review Link:
Installation From Hell
Posted by
CHARLOTTE, NORTH CAROLINA -- I bought a 55" TV on September 25th on invoice # 2311-069992. I had the store hold the TV until I was ready for the installation. Since H.H. Gregg offered an installation program, I decided to go for it. VK Seychay from Unique Home Theater Satellite contacted me by phone and came out to give us a price. The cost given to install the system was $1,347.97 (Order 2302-019791) which included a "Premium System Installation." Also included in that total is $149.99 for RF-Module. I would like an explanation of what that is. I was also charged $199.99 for one AC Outlet Installation. That charge seems excessive. In addition, I wrote two checks totaling $200 to VK Seychay for HDMI and speaker wire cables. So for $1,547.97 I was told by VK Seychay I would have everything I asked for in the installation.
VK came on 10/16/13 to install all the equipment and how we wanted everything set up. The appointment was set for 8:30AM (I called him the night before and that was the time he said he would be at my home.) At 9AM, I called him to see where he was. He told me he was purchasing the wiring. Since VK had plenty of time between us telling him to do the job and the day he came to do the job, I thought that was unprofessional. He finally arrived at 9:20AM. He left our home at 7:50PM stating he and his assistant had "done their allotted time on the installation." I was given very little instruction how to use the system.
I called H.H. Gregg the next day and requested a manager to come out to the house. My concerns were as follows:
• We had difficulty turning the TV on and off. The digital box sometimes did not turn on or off when we used the remote
• We had existing wiring from the crawl space up to the Bose speakers on the wall. They were located next to the molding which separates the kitchen from the family room. We told VK we wanted no wires showing. He drilled a hole a couple of feet off the floor into the wall and also seven feet up on the wall near the speakers. Since he knew where the hole was under the crawl space, all he had to do was drill the whole a couple of inches over to be inside the wall. He did the same thing on two other walls. That is three unnecessary holes and wall plates. I also don't understand why he had to drill holes seven feet up right next to the speakers. The speakers have a base which could easily cover a hole. That was three more unnecessary holes and wall plates. I complained to Installs, Inc. and they issued a check to cover the damage.
• VK forgot to install my VCR.
• I bought a Blu-ray player at H.H. Gregg for VK to install. He told me it was not compatible. I went back to the store while he was working on the installation. I called him from the store and explained all the connections on the back of the Blu-ray player and he told me to purchase a Sony Blu-ray, WIFI, 100+APPS, HDMI (model # BDPS3100). When I went back to the house, he could not connect it to the system. I had to go back to the store and buy a Blu-ray, Samsung, 3D, Smart (model BDF5900). Apparently he did not know I needed an optical out Blu-ray player.
• I was concerned about the potential heat buildup of the Blu-ray, digital box, & receiver which were in an enclosed cabinet. VK suggested a lap top fan. It did not help.
• When I removed the old TV from a shelf, the cable wire was exposed from the wall. Again, I told VK we wanted all wires hidden.
• When we change channels quickly, the TV gets locked up.
• I purchased Netflix but we can't use it because the TV keeps on rebooting.
• We can't mute the TV.
I was expecting a manager to review the work done on my system. I couldn't believe Installs sent VK. That is like having a surgeon who messed up an operation redoing the surgery! I called H.H. Gregg and told them I wanted VK out of our house. A few days later Bill Brooks came to our home. I explained the situation and he agreed that the installation was not up to par.
When VK's assistant was rewiring one of the speakers, he broke a speaker bracket. I super glued the bracket. When Bill came to the house it broke again. Bill has since ordered a bracket. That was over a month ago.
Needless to say, we are disgusted with the installation. I have spoken to representatives of H.H. Gregg and Installs, Inc. I have not received the courtesy of expediting the completion of the job. I have been in various customer service positions for more years than I can remember. I always tell my staff to reverse rolls and become the customer. It is like the Golden Rule (Do unto others as you would have others do unto you). I believe if you were me you would also be just as upset. I paid $1,547.97 for a terrible installation and follow-up.
As usual, I will continue to wait for a response. I've been very patient, but I have just about run out of patience. I will be contacting an attorney if this is not resolved quickly.
Was this review helpful?
Read 1 Replies
Add reply
Review Link:
User Replies:
Likesbeefpies on 12/14/2013:
Let me save you a bunch of attorney fees. Keep your discussion/correspondence a lot more succinct. Focus in on the installer, H.H.Greg is out of the loop at this point, unless you can prove they were negligent in contractor selection (pushing a boulder uphill on that) Seek remediation on workmanlike manner.
Close comments
Add reply
Very Poor Customer Service
Posted by
NORRIDGE, ILLINOIS -- To all those who are contemplating making a purchase at hhgregg, especially a big-ticket item, I wish you better luck. I have never written a negative review about a retailer before. However, my extremely bad experience with hhgregg compelled me to write this hoping it will save some consumers undeserved headache and hassles.
I bought a refrigerator on 11/6/2011 from the Norridge, IL store. It was delivered as promised, but the delivery person broke off the handle of my fridge water line. To make matters worse, he would not repair what he damaged at that time. We waited another day and the fridge wasn't making any ice, and the bottom drawers were sticking all the time. Any bit of force to open the drawers would cause the whole drawer assembly to almost pull up and out, possibly causing damage. So, in addition to the hassle thus far, I got stuck with a defective fridge. Called the toll-free number, no luck, was just on hold for a very long time.
I decided to call the delivery man (I took his cell number when he was here) and he kept on saying that he was busy and that he can't repair the damage he made and I'll have to wait. Waited, waited, no luck. Called again and he said he would call me back as to when he can stop by. Never happened, days went by and no calls, no show. Anyone who's ever had a water line installed knows that it isn't cheap; mine cost close to $200 parts & labor a couple years ago. Also, the handle is not the kind you would use for, say, a regular water tap. During my last call to the delivery man he said not to call him anymore and that I should call hhgregg directly.
The following day I went to the same Norridge, IL store to speak directly with the store manager. Admittedly, she listened patiently and was sympathetic to what I've been through - a defective fridge, a damaged water line, no repair from the delivery man. She scheduled the pick-up of the defective fridge and wrote up an invoice that would credit back the charge on my card after the defective unit was picked up. So, the refund would be "in process" pending hhgregg's receipt of the defective unit.
A couple days went by and finally the defective unit was picked up. A few more days went by and I checked with my credit card company to see if there was a credit from hhgregg. None! This was 5 days later!
I went back to the Norridge store and this time I had to raise hell to get them to ring up a proper refund to my credit card. At first, they did not want to do it and were giving me the run-around and telling me I should wait 2 weeks, and then 72 hours, then back again to 2 weeks, on and on. Also, even though they confirmed that their distribution center in Aurora, IL had indeed received the defective fridge from their delivery man, only Aurora, IL can process the refund. A whole bunch of hogwash just to get me out of the store. I persevered and refused to leave until my credit card was properly credited right there at the store's register. I will call the credit card company again in 2 days and if my account still does not show the full credit of $830+ due me I will file a complaint with the Better Business Bureau and every consumer fraud agency I can write to or call. Re the broken water line handle-I give up with hhgregg. I would prefer to never have anything to do with this company ever again.
Same day, I went to Sears, better prices, better unit, delivery next day. Fridge now in my kitchen, working well as it should. Have already received phone call confirming installation of new water line and connection to fridge in less than a day. No hassles, no b. s.
The only conclusion I could come up with is that your shopping experience at hhgregg has the potential of being a total nightmare unless your purchase is 100% perfect and all the stars are aligned properly for you. Otherwise, buyer beware!
Never again, hhgregg! I will make sure to warn friends and family about the gross incompetence of this company.
Was this review helpful?
Read 2 Replies
Add reply
Review Link:
User Replies:
At Your Service on 11/15/2011:
Sometimes a retailer's system, like described here, is daunting. No question. But you've got to agree that it was good the retailer was willing to offer a full refund. Correct or not, I could see a scenario where the retailer would only offer an exchange.
Interesting that this complaint turns into a compliment to Sears. We've read just as many complaints about Sears too.
Venice09 on 11/16/2011:
They probably offered a refund hoping you would forget about the broken handle. The only thing better than being offered a full refund is actually receiving it without having to threaten them!
I'm glad you had a better experience with Sears. I hope they don't disappoint you in the future.
Close comments
Add reply
Ignored by staff
Posted by
GREENSBORO, NORTH CAROLINA -- Yesterday I visited your store to look for an mp3 player for a friend. I stood by the mp3 players & reviewed them for about 5 minutes while trying to catch the eye of a service worker. I couldn't find anyone around & when I attempted to approach a man, he quickly picked up the phone & turned away from me. This was very distressing. All I wanted was some information about a product & there was no one interested in helping an elderly person who felt lost & confused.
While I understand that staff can be overwhelmed with customers, the store wasn't that busy (in my humble opinion) & nobody even told me that they would be with me shortly.
Instead, I went home and purchased an mp3 player from Best Buy's web site (simply because I'm more familiar with it) & was done with the whole situation. I just wanted everyone to know how difficult it can be to get someone's attention at your store & I hope this can be used as a learning tool to help staff learn better customer service. Thank you.
Was this review helpful?
Read 7 Replies
Add reply
Review Link:
User Replies:
MRM on 06/07/2010:
To the employees at HH Gregg: How rude!
MRM on 06/07/2010:
Ever since the store has opened at my area, I still haven't been in there. I shall go there one of these days.
fast327 on 06/07/2010:
One of their stores recently opened in my area, but I won't go in because of their obnoxious ads on TV.
Anonymous on 06/07/2010:
MRM, I bought my last tv from them.
BBB, I'm sorry to hear you they treated you that way. Like you, I would have taken my business elsewhere.
Skye on 06/07/2010:
How dare they ignore you Bean!! I never heard of this HH Gregg joint, but good to know.
GenuineNerd on 06/07/2010:
I'm surprised that you were ignored. Because HH Gregg's salespeople work on commission, usually you would be greeted or approached the moment you walk into the door. At least that was the way it was when I bought an air conditioner from them several years ago.
beanbagbritches on 06/12/2010:
Thanks for the support, everyone. GN...nobody even looked at me when I walked in. Maybe they didn't think an elderly person needs help these days.
Close comments
Add reply
TV Purchase gone bad
Posted by
RALEIGH, NORTH CAROLINA -- My husband and I have been considering upgrading our TV. We have been wanting a flat screen and larger TV. So we did some research and on Saturday it was on. We went to every store possible even Tiger Direct. We went to HHGregg on Capital and picked up a sales paper as we went in. Needless to say with it being President's Day weekend there were GREAT sales every where. Well they had a TV at an unbeatable price, but they were sold out. We called the Brier Creek location and they had one left. We asked the sales guy if they could hold he said sure and we went straight there. We got there. Saw the TV, PAID for the TV got our receipt. Then we asked if they could hold the TV while we went to the movies. ( NOTE: We had planned ongoing to the movies in Wakefield, but changed all of that when we learned that Brier Creek had the TV) The guy said sure.....since we had paid for it. He gave us our copy of the receipt and the blue copy he took to the back to put it on our TV. He marked sold on the receipt and went on his way. We leave and go to the movies.
We return right after to pick up the TV. I had my receipt out to show the sales guy when he states "we have an issue" I was like what....He stated "We accidentally sold your TV, however we are going to give you a better TV to replace what we did" Cool I told him. So we get to the information desk to make the switch. At that point we were told it would be an additional $53.00 to do the exchange. I asked what for. I was told that the TV we were getting was $300.00 more than the one we purchased and that one was the most comparable one to the one we purchased, but they could not just give it to us... At this point I became livid..... ARE YOU SERIOUS!!!!!!!!!!
So let me get this straight you sold the TV that we purchased.... notice I said purchased.... not put on hold or financed.... we paid for it out right. So the manager said "It is only $53.00" Now I am MAD. I told him it is not a money issue. It is the principal of the matter. Our TV is gone and it is not our fault that it is gone. They would not budge. The manager felt I was being unfair because of the "deal" he was offering us. I told him it is not our fault the next TV you have in stock is $300.00 more than the one we got. The only reason it was $300.00 more was because the one we got was on sale.
We finally got our money back and I told them that I was going to tell anyone who would listen what they did. Because when you get good business you tell a few people. But bad service you tell everyone and this was DIRTY!!!!! business.
Was this review helpful?
Read 8 Replies
Add reply
Review Link:
User Replies:
Principissa on 02/19/2008:
I would have demanded they refund my money and then told them where they could shove the 53.00.
Anonymous on 02/19/2008:
Prin... I think they did
Principissa on 02/19/2008:
LOL, I guess they did! :)
Thank you for the warning mlindsey55!
Anonymous on 02/19/2008:
So....was the movie worth all the trouble???
mlindsey5 on 02/19/2008:
No the Movie was just alright. Thanks for the feedback. I sent an email to my distro list which has over 100 people. I have gotten a lot of negative feedback about HHGregg. Wish I had known then what I know now.....LOL
Principissa on 02/19/2008:
I just can't get over that they sold you're already paid for television to someone else and then wanted more money from you for a different one. You weren't the one who screwed up, they were.
shayen on 02/19/2008:
That sure is some lousy customer service you experienced. If it was "only $53.00" then the manager should have eaten it and kept a satisfied and happy customer. After all, YOU did nothing wrong, it was THEIR screwup and they need to make good on it.
Here is the CEO's name, phone number and address. You should contact him:
Gerald W. Throgmartin, Chairman/CEO
(919) 449-0278
7801 Alexander Promenade Place
Raleigh, NC 27617
tugboat on 06/28/2008:
You have the right to be angry. They took the responsibility of holding the TV. In retail, a complaint is just a second opportunity at great customer service. I still feel you let your emotions get the best of you. You had the ball on their court and you handed it back to them. If you had stayed with the ball, you would certainly have scored paying the $53 or not paying.
Close comments
Add reply
H.H. Gregg's Delivery Reimbursement Is a Scam
Posted by
TOWSON, MARYLAND -- H. H. Gregg makes you pay for shipping with a promise to 100% reimburse this by mailing you a prepaid Visa card. I wondered, why don't they just offer free shipping in the first place?
When I got the card in the mail, I found out. It's a scam. The letter that accompanies the card says it can be used "anywhere that Visa cards are accepted" but this is not true; the card is almost impossible to use. If you try to use it in any financial institution it is automatically declined. If you try to use it in a restaurant, deli, flower shop, barber, taxi, beauty parlor, or anywhere else where *they* have decided you might leave a tip (a long list) the card is dinged for 20% more than you asked to put on it. If you try to use it to buy gas you can't buy gas at the pump. Many, many other such restrictions.
I tried to call their customer service about this. Can't be done. Like all credit/debit cards, there is a customer service number on the back of the card, but unlike any other card, when you call their number there is NO option that reaches a human being. So there is no way to inquire about this policy.
So then I called the store where I purchased the appliance, who would not do anything. "Not our department" they said. Then I said I wanted to return the appliance because of this situation but they refused to take it back. "It's too late to return it" they said. Funny about that, I just got the card yesterday. Do you guys delay sending out the card until its too late to return the appliance, on purpose?
Finally I called the corporate headquarters main number in Indianapolis where eventually, after almost half an hour of hitting dead ends in their voice mail system, I was able to reach a customer service representative. To her credit, she tried hard to find a way around all the restrictions, so the card would be usable. But even she was unable to do so.
Their hope, I think, is that you get so frustrated with trying to use their card that you throw it away in disgust. In which case, of course, they get to keep your money. They are certainly right about one thing; I am definitely disgusted with H. H. Gregg. I'll never buy from these crooks again.
Was this review helpful?
Add reply
Review Link:
I was ripped off by HHGregg
Posted by
BUFORD, GEORGIA -- I purchased a GE dishwasher from HHGregg just over a year ago. after about 4 months it stopped draining water so I called for a service call. When the service was scheduled the guy called me and said he was in the neighborhood and should be there in 30 minutes. He never showed, That was a half a day off work. The following week we got it rescheduled, the guy came out and said he had to kill the power to the dishwasher, so he killed the power to the whole house. He could not figure out how to turn it back on, so we had to call an electrician to turn it on. $150.00 and another half a day off work. Another service technician finally came out and got the dishwasher to work, another half a day off work. about 3 or 4 months later the dishwasher stopped pumping the water out again. A service technician came out and said he had to order a part, another half day off work. The technician got the part and fixed the dishwasher, another half day off work. About a week before Thanksgiving, the dishwasher stopped pumping water out and HHGregg was called. They informed us that GE was now responsible for the repair of the dishwasher. The GE technician was contacted and a service call was schedule for the day before Thanksgiving, another half day off work. The technician called the house 30 minutes before his scheduled arrival time and stated that he had priority calls and was not going to respond. We have informed GE and HHGregg that they now need to either replace the dishwasher or refund our money. They have refused to do either and said they had to send another technician to see what the problem was. With all the time taken off from work and pay lost we could have bought another dishwasher. I informed HHGregg that I would picket their store until they replaced the dishwasher, they said go ahead. Last Sunday I spent 4 hours outside the Mall of Georgia Store with a sign that read, " I was ripped off by HHGregg". I intend to be back this weekend with the same sign.
Was this review helpful?
Read 25 Replies
Add reply
Review Link:
User Replies:
MRM on 12/20/2011:
What boggles my mind is if the repair guy shuts off the power then he should know how to turn it back on. And theres only one way to shut off and turn on power which is through the cicuit breaker.
trmn8r on 12/20/2011:
This sounds like an older home or one not wired to code, if the power to the entire home had to be disconnected. The cost to turn the power back on should have been paid for by the company doing the repair, based on the description here.
On what legal basis are you demanding a refund or replacement? Is there a lemon law that applies?
I don't believe your picketing effort will be successful, since it involves a warranty or reliability complaint. In fact, it sounds like HHGregg is completely out of the picture since GE is doing repairs these days. I'd rethink spending time outside the HHGregg premises.
At Your Service on 12/20/2011:
Couldn't agree with trmn8r more. For all the time coffeyp5549 claims they "waisted" time for servicing, they're sure not concerned about wasted time standing around with a sign. In addition, coffeyp5549 wouldn't be allowed to be directly in front of the store, if this is a mall like location. They could have him/her removed from the premises unless he/she is completely on public property -- therefore it stands to reason the "picketing" is a considerable way outside of the store boundaries.
Whereas coffeyp5549 states this has been a purchase "just over a year ago", I'd be interested in knowing if any additional warranty coverage was purchased along with said dishwasher. If not, the consumer has as much let the retailer off the hook, so to speak.
tnchuck100 on 12/20/2011:
This complaint should be directed at GE and the repair company not HHGregg.
Venice09 on 12/20/2011:
Okay, one thing at a time.
The picketing was done on a Sunday. No lost time from work.
The dishwasher stopped working four months after purchase, so the warranty was still in effect.
Without knowing if the incompetent service techs were from HHGreg or GE, it's not known who is responsible.
If all of the failed attempts to fix the dishwasher took place under the warranty, then a replacement might be required under the lemon law.
ticia232 on 12/20/2011:
I understand what you are saying Venice, but I am wondering why they lost a half day's work every single time there was a repair to be done. Any repair (or just maintenance on a product)I have always scheduled them myself around my schedule, and I work in retail. If I got a call or message about a certain time I was always asked if it would be okay. Why did the OP (except in the case of the electricity) not do that?
To the OP, I wonder if tmr was right about your house being older. There was a complaint on here a little bit ago about a fridge and it turned out that it was the water pressure was determined to be too low due the new water pressure signals, that will not allow the machine to pump water through when it says it is too low.
Venice09 on 12/20/2011:
Ticia, I think retail hours are more flexible. If the OP has a 9 to 5 job and had to choose between morning and afternoon service, they would lose half a day's work each time. I'm sure they wouldn't mind losing the half day if the job was done right the first time. But to keep having to take time off from work is a nuisance. I was once in the same boat, so I know.
ticia232 on 12/21/2011:
Venice, maybe it's only where I lived, but the hours I'm normally asked to choose from go until at least 8PM for repair calls. That is why I was wondering why didn't they schedule it for after they got off of work?
Venice09 on 12/21/2011:
If there was an option for nighttime repairs, I can't imagine why anyone wouldn't choose that instead of taking time off from work. I never had that option myself and can only assume that was not an option for this OP either.
At Your Service on 12/21/2011:
Any chance you can give me a reference to said lemon law? Is this federal?
Venice09 on 12/21/2011:
I haven't actually read this but it should answer your question:
CowboyFan on 12/21/2011:
Venice09 - the cited website discusses that certain federal law standarizes warranties for appliances, but it does not seem to say one gets a new appliance. The website also lists Georgia lemon laws, but that shows it applying only to motor vehicles.
With as many unemployed people, especially young people, it boogles my mind that the op and others simply do not hire someone they know at minimum wage, or have a friend for free, sit at their house while these repairs are being done.
At Your Service on 12/21/2011:
Agree CowboyFan.
Venice09 on 12/21/2011:
Does the info in that link answer your question, At Your Service?
At Your Service on 12/21/2011:
Absolutely. Just as CowboyFan stated.
Venice09 on 12/21/2011:
In this case, the only way to know what the OP is entitled to under the warranty is to actually read it. If it contains a lemon clause and the requirements have been met, then the OP is entitled to a replacement.
At Your Service on 12/21/2011:
No. I think I have to find in favor of CowboyFan in this case.
Venice09 on 12/21/2011:
Then what good is a warranty?
At Your Service on 12/21/2011:
Was it still under warranty?
Venice09 on 12/21/2011:
If it is, are you saying the warranty is worthless?
If not, then another consumer has fallen victim to shoddy merchandise and poor service.
At Your Service on 12/21/2011:
No. I think I have to agree with CowboyFan on this one.
Venice09 on 12/21/2011:
Meaning what, exactly?
At Your Service on 12/21/2011:
Just that. I have to agree with CowboyFan and what he/she has stated.
Venice09 on 12/21/2011:
That means if there is indeed a warranty in effect with a lemon clause, it's worthless. That's the only thing I get out of CowboyFan's comment.
At Your Service on 12/21/2011:
The dishwasher is over a year old -- "I purchased a GE dishwasher from HHGregg just over a year ago." Is it still under warranty?
Close comments
Add reply
If You Don't Wan To Get Burned Stay Away From The Stove!
Posted by
RALEIGH, NORTH CAROLINA -- On Saturday the 27th of Dec 2008 we went to hhgregg to purchase a range we had looked at prior to this visit. We walked in and the salesman wrote the sale up and told us the range could be delivered on Friday the day after New Year. Great! I went home and put my old stove on Craig's list and sold it the next day. I called the store on Dec 29th to see if I could get the range delivered on Wed instead of Friday because I had sold the old stove. I was told by the woman on the phone that the range I purchased was out of stock and could not be delivered Wednesday much less Friday because it was out of stock and it would not be available until Jan 8th. In shock I asked to speak to a store manager. I was directed to a man named Jeff who took ownership of the problem and told me the store manager would call back. I asked if there was a range they could substitute until a new one came in. He said he did not speak for the store manager but he would indeed see if they could do that and he would call me back. I waited about three hours and then I called the store again. I was told by a woman I would have to talk to my salesman Chris. He was busy so she told me she would have him call me back. Another hour went by and I called the store again. I was told Chris was very busy with customers and would get back to me shortly. I explained I also was a customer and if he could call me back I would appreciate it.
After forty minutes I called back. Chris said no one had spoken to him about my problem and this is after I told no less than four people about it. I was upset and told him I had a house full of guest expected the following week no stove and please tell me what can be done for me. He did actually call me back after ten minutes and say they would give me the floor model. I did ask if they would give me a 10% discount off the price since I was getting a floor model. I was told no allowance would be made. I tried to explain I was between a rock and a hard place. If I had known there were not a range in stock I should have been told when I bought it, then I would not have sold my old one so soon. He said he was sorry but giving me the floor model was the best they would do for me. I told him I felt cheated by this experience. He said he felt the store was bending over backwards for me. I thought to myself I am the one bending over.
Through the entire day I did not once get to speak to the store manager and not once did anyone say they were sorry or show and concern for the situation.
Was this review helpful?
Add reply
Review Link:
HHGregg Return Policy
Posted by
PIQUA, OHIO -- We purchased a small refrigerator that was on sale from the HHGregg store in Piqua, OH. It's been one big hassle. I am 65 years old, and it's a 50+ mile round trip.
The hassle began when I called to see if it was in stock, they said it wasn't, and I'd have to come in and pay for it, before they'd order it. They wouldn't take my credit card over the phone. So I drove over and paid cash.
When it came in, I called and asked if they'd deliver it. They told me I had to come in first and pay for the delivery, (they would not trust me to pay the delivery man). So I called a friend, and we went to pick it up instead.
When I got it home, it was defective, it wouldn't cool. I called the store, they told me to call the service center, who told me I'd have to call the manufacturer. I called them, they said they'd send someone out to fix it.
After no one came to fix it in the next five days, I called the store back. I talked to the manager this time. He said he'd order me a new one, but I had to bring this one back, before he'd order it. That would be two more trips over and back. But I said OK.
This morning we decided to just get our money back, we had enough hassle already. When I got to the store, I told the manager I just wanted a refund. He got a little pissy, and said that's not what we agreed on last night. I told him I changed my mind, we'd already had too many problems with this.
He said he'd give me a refund, but he had the right to charge me a 20% restocking fee. (That was about $54.00.) I asked him how he could charge a restocking fee when he sold me defective merchandise. He said I should have read the back of the invoice. I said I'd pay the restocking fee, just write it up. When I asked for the cash back, he said they'd send a check in the next 7 to 10 days, he said they also had the right do this as it was also stated on the back of the invoice.
Before I walked out of the store, I told him he was going to get a little publicity. I'd write the Attorney General, Better Business Bureau, and post this on several web sites. He said didn't seem to care.
Was this review helpful?
Read 5 Replies
Add reply
Review Link:
User Replies:
Anonymous on 11/20/2008:
Your best revenge would be to file a small claims court case against them. Make them spend their time and money to defend it, and odds are good that you'll get your money plus expenses back.
Restocking implies that the item is going back into inventory. This isn't something they can do with a defective item.
billstur on 11/20/2008:
Thanks for the advice. I'll keep that in mind. But both the Attorney General and the Ohio BBB have sent letters to HHGregg, and I sent a letter to the President?CEO of the company. If none of this produces results, I'll try the small claims court.
But it been my experience that the AG and BBB do work. I've only had to resort to using them in a few situations. And there were always very good results. Once I only had to mention the AG, and the company decided to give me the $1,000.00 that it was trying to bilk me out of.
I think I'm on a mission. I've also posted the on every web site I could find about consumer complaints.
Below is a list of some of those sites and the address of HHGregg's president;
Gerald W. Throgmartin, Chairman/CEO
(919) 449-0278
7801 Alexander Promenade Place
Raleigh, NC 27617
Ohio Attorney General
http://www.ag.state.oh.us/citizen/consu ... laints.asp
Ohio Better Business Bureau
Consumer Advocates
Consumer Affairs
Measured Up Site
http://www.measuredup.com/review/Idioti ... Gregg-4792
My 3 Cents
Complaint Board
Ohio Attorney General
Ohio Better Business Bureau
Consumer Advocates
Complaint Board
Consumer Affairs
Measured Up Site
My 3 Cents
Complaint Board
billstur on 11/21/2008:
Before you go to HHGregg, you might want to take a look at this web site;
The BBB has given an 'unsatisfactory' rating to HHGregg, there have been hundred's of complaints.
The AG, BBB, and Consumer Advocates have all sent correspondence to HHGregg. I sent a letter to the CEO. Now it's a matter of waiting to see what, if anything, they decide to do.
billstur on 12/18/2008:
The complaint was resolved. The Better Business Bureau sent me an email stating that HHGregg apologized and would return the 'restocking fee' to me within 14 days.
jktshff1 on 12/18/2008:
Great, thanks for coming back and letting us know.
Close comments
Add reply
Poor Service
Posted by
COLONIAL HEIGHTS, VIRGINIA -- I went to the HHGregg in Colonial Heights VA. It was the worst experience I've ever had. I Will never step foot in the store ever again!! When I picked out the washer and dryer I wanted to purchase, the sales man proceeded to try to sell the warranty for an extra $200.00, I decline. Another sales man walked up to the one that was helping me and told him Not to sell it to me wait to sell to a customer that would purchase the warranty.. Right in front of me!! So the sales man that was helping me turned around and said I'm sorry we sold out. I decided to ask another sales representative once I did the same man walked up to him and told him not to sale the washer and dryer set to me if I wasn't going to purchase the warranty.. I've never been treated like that before the whispering right in front of me.. It was very rude. I will never shop at hhgregg again
Was this review helpful?
Read 9 Replies
Add reply
Review Link:
User Replies:
At Your Service on 11/18/2012:
I wish you would have had further information as to the names of those involved. It's poor customer service and salesmanship for anyone to act in any way as you've suggested.
With the names of those involved, I would have reported the incident to upper management, if not their corporate headquarters. Unfortunately, without further details, it is just your word against anyone else, with absolutely no way to verify with whom the issue took place. The best thing you can do is simply take your business elsewhere.
ok4now on 11/18/2012:
That's because the sales person makes a huge commission on selling you the extended warranty. Recently while shopping at Sears I had a similar experience. I inquired about a refrigerator and immediately got the hard sell for an extended warranty. I walked and they lost a sale.
madconsumer on 11/18/2012:
wow, sad as it is, I can believe they did this to you. fortunately, you can make your purchase elsewhere. makes me glad I have avoided this place.
very helpful review, and voted as such!
BigAl on 11/18/2012:
The salesman making a commission on the extended warranty sale is just the tip of the iceburg. The store manager will not get his yearly bonus unless his extended warranty sales pecentage hits a certain level. I see repeatedly on this sight and others that it is so important to buy the extra warranty. Nothing could be farther from the truth. Extra warranties are huge profit makers for retailers. Now I ask you this--How can it be a huge profit maker for the retailer and a good buy for the customer? You only get to hear from the people who benefit from these warranties and not the countless who wasted their money on them. Then to add insult to injury in many cases the consumer must fight like the dickens to get their extended warranties honored. These extended warranties are not there to protect the consumer. They are there to extract as much profit from the sale as possible.
FoDaddy19 on 11/18/2012:
I agree that was poor customer service. I don't know if they get a commission at HHGreg or not. I know Circuit City used to, and apparently Sears did/does as well. I know Best Buy just pays by the hour with no commission though. It also could be that if you were buying a loss-leader washer and dryer that the only way for the store to make a profit is with the extended warranty, and they aren't compelled to send a washer/dryer out the door without it. At the BBY I worked at whenever they would run the $299 laptop specials (which would sell out in a matter of minutes) The store would take a $100 loss for each one that went out without any warranty/Geek Squad add-ons. I'm not suggestion that HHGreg was warranted in the way they treated you, you were clearly wronged and they should've just sold you the washer and dryer without the extended warranty.
trmn8r on 11/19/2012:
Thanks for warning others about this, and great advice At Your Service - voted as such.
This store deserves coal in its mailbox this coming Christmas.
At Your Service on 11/19/2012:
Thanks trmn8r.
Actually BigAl I've found extended warranty programs to be one way that some stores set themselves apart. Many products only come with one year, limited warranties now. Others are actually provided with less than that. It surprising what consumers are willing to accept, especially if the purchase is larger and the expectation would normally be the item lasting longer.
Some retailers work to keep their extended warranty pricing pretty cheap and then will "bend over backwards" to help you when the item(s) have issues. My family and I support a place that does just that. We won't worry about paying more for certain items, but other merchandise we'll pay additional for warranty coverage on. Whenever we've had to put in a claim, there's no arguing about coverage either. It's all about good customer service.
A salesperson should never tell a customer they have to purchase additional coverage however. That would seem a good indication that the whole process was not being handled in an ethical manner. On the other hand, they should always be willing to explain what to expect from the purchase. Hopefully it would resolve all these postings we see on here everyday -- "I bought this. The warranty was shorter than I expected and now no one is willing to stand behind it..." Consumers, as a whole, seem to want something for nothing and some unlimited guarantee to go along with it -- it just doesn't happen this way either.
HonestForSure on 11/19/2012:
@Big Al - you are right on the money. These tactics have been around for 20 years at many hard sell retailers. The service plan/sales goals are at the top of pyramid. If you are told something is "in stock" and then "chased" out of the store because you won't buy a plan : certainly never go there again, spread the (negative) word on sites such as these, email the CEO of the company, email the BBB and State Attorney General, and you may have a case of discrimination depending on the circumstances.
@At your Service - the world you're describing doesn't exist. Most products come with 1 year warranties. "Limited" is irrelevant and extended plans are also "limited" as this is just legal jargon. The only differences occur when you buy damage insurance, uh, which also have "limits, " and the prices of such are exorbitant. A consumer is better off and has MORE choices when one has control of the service process. "A salesperson should never tell" - again, this has existed for 20 years. I guarantee you that every pitch by a salesperson contains AT LEAST one lie or deception about the plans. Salespeople, as many know, are under great pressure to sell these at any cost. They are NOT experts in the terms and conditions of the plans! Also, 20 years ago, "5 year " (or 1 mfr + 4 years) warranties were sold for TVs, appliances. Same are sold today. Same lies are told today. The length of these plans, and the pricing, are in the interests of the administrator and the retailer only. 70-80% of the public can think straight and don't purchase these; they also realize that appliances and TVs still last MUCH longer then 5 years. A very SMALL percentage of people have problems beyond 1 year, but nothing that justifies the plan price/product price ratio. Save your money.
Here's the kicker: Extended service contracts are one of the main reasons for the low customer satisfaction scores of the entire consumer electronics brick and mortar industry. Today, the smart consumer avoid them as much as possible and buys online. If extended service contracts didn't exist, the consumer electronics stores would be a much more pleasant place to shop as product price and service would determine who survives. Extended warranties/service contracts are one big hoax on the public.
At Your Service on 11/22/2012:
Wow Honest, sounds like you've been soured by some pretty bad experiences. I can appreciate that. On the flip side, with absolutely all respect, I've got to correct you. I and my family have actually had some extremely positive experiences with retailers and extended service programs.
I'd like manufacturers to return to simply warrantying any major product for lengthier periods of time. Unfortunately, there's too many people that want the price cheaper and an intangible, such as warranty coverage, is an easy enough adjustment to reduce the cost of a product. The frustration is then not being able to legitimately hold anyone else accountable when the product "goes south", so to speak, before one would commonly expect it to.
Think about it. Say I've made a purchase. The manufacturer has only provided a product that, if I'm lucky, now comes with a one year, limited warranty. Maybe there's local service centers provided, but in many cases there may not. Just because I've purchased it locally doesn't require it to be serviced locally. And I've respectfully declined to purchase any additional service from a retailer. Now, after having the product for, say, six months I have a problem. The one year warranty which I assumed was standard, turns out to be 90 days. Turns out that's why I could get it a little cheaper. Or maybe it's still within the warranties time frame, but there's no local service centers. There is one in another state, but it requires that I rebox the merchandise within the original box and original packaging. As a normal consumer, I haven't kept this stuff around, so the manufacturer offers to send me such for several hundred dollars. Or, lets say I get by all that and the warranty gets rejected because it is, in fact, limited. Yes, there are limitations to warranties. I've done service work and I can tell you there are very much certain aspects that service personnel have to check for before completing service under warranty. Generally, the serviced parts are required to be shipped back to the manufacturer so they can also inspect the malfunctioning issue. Some manufacturers are more particular than others, but if the part fails to fall within certain guidelines, it might very easily be rejected for warranty service and the service center not reimbursed. That's one of the main reasons why these service centers have to become certified for repairing certain brands/lines.
Whereas I'm aware of the cost of servicing, I've found some great local retailers which I do business with. I've compared some service agreements and their costs and know the reputations of local companies. I, personally, don't worry about service contracts on less expensive merchandise, but as the cost of merchandise rises and the dependency on the merchandise increases, I'll pay more for warranty coverage. I'll be the first to understand, with my background, that companies can't loose money on these programs, but there are those which don't intend to turn their warranty programs into a big profit center either.
As far as the people I've dealt with within some of these places. Yeah, I've run into those who don't seem to know as much. I also try to commonly deal with those which do know. I've been pretty impressed. I wouldn't expect them to know all of everything, but they seem to be pretty good. And I've always felt like I've been dealt with very honestly.
And I've got to tell you -- I WOULD NEVER MAKE A MAJOR PURCHASE ON-LINE! Way too many issues to even consider.
The philosophies may not all be perfect, but when I've purchased within this structure, it's kept me pretty happy. It seems to be a lot better than the "assume and fume" structure I see many people with on this site.
Close comments
Add reply
Next Page >
Top of Page
Next Page >
Consumer Resources
Company Responses
Site Rules
Terms & Conditions
Privacy Policy
About Us


text:
As an official airline, we offer special discounts on flights to and from Denmark, Norway, Sweden and Finland. Save on tickets and at the same time collect frequent flyer points with EuroBonus or a Star Alliance airline's frequent flyer program. The SAS Group conference and event discount is valid on routes operated by SAS and Widerøe.
Your benefits traveling with SAS:
Click here to book Star Alliance Conventions Plus
Scandinavian Airlines © 2014


text:
Learn More
Rapides Regional Medical Center was founded in 1903 and is now home to Rapides Women's and Children's Hospital, Rapides Heart Hospital and Rapides Outpatient Center.
Whether you are just starting out, hoping to advance your career, looking to give back to the community, or gain valuable education, Rapides Regional Medical Center offers a variety of opportunities.
Review our calendar for health screenings and more, utilize our health encyclopedia to research medical conditions and treatments, or use our online screenings to help make informed decisions regarding your health.
From accepted insurance plans to information on your hospital stay, you will find it all here. You may also utilize our online pre-registration tool.
As Central Louisiana's first choice in healthcare, Rapides Regional Medical Center attracts physicians who are leaders in their field. Our medical staff of more than 250 doctors represents 62 medical specialties.
Whether your needs are urgent and critical or routine and preventative, our goal is to meet your needs while exceeding your expectations.
Patient Pricing & Financial Information
Copyright 1999-2014 ehc.com ; All rights reserved.
Terms & Conditions of Use | Privacy Notice


text:
- Antique Jewelry
- The Ages
- Engagement Rings
- Antique Rings
- Diamond Jewelry
- So Much More
Art Deco Platinum Rose Gold & Diamond Locket
Strike a pose with this round Art Deco locket. A two tone front of half moon shapes of platinum and 14k rose gold at a diagonal is accented with a central old European cut diamond. Setting the locket apart from its brethren is a beveled perimeter of alternating perpendicular lines with an exciting texture similar to that of wood grain.
Along the edge a small thumbnail notch facilitates opening to reveal an interior compartment with rim and glass cover. For a change of pace, this period locket pendant may be worn on a link bracelet or for the gentlemen on a watch chain embellishing the current trend of vests.
Date: Circa 1915.
Measurements: 1-1/4 inches (3.1 cm) in length including bale by 7/8 inches (2.2 cm) in width by just over 3/16 of an inch (0.3 cm) in depth. Weight of 7.6 grams (4.9 dwt).
Condition: Excellent; light indention of about 5/16 of an inch (0.8 cm) across the back can be seen at some angles.
Forms of Payment
- VISA and MasterCard, Discover and American Express credit & debit cards.
- Personal checks drawn on U.S. banks only - Please allow 7 business days for clearance.
- Money orders, cashier's and traveler's checks - Please allow 7 business days for clearance.
- PayPal.
Other Forms of Payment
Bank Wire - For international orders and orders of $5,000 and over. Please contact us for more details.
Layaway information and for full details see Payment Methods.
Same Day Shipping - Order by 1 pm CST M-F!
FREE for All U.S. Orders - Standard 2 Day Shipping.
FREE for All International Orders - Standard 2-7 Day Shipping.
Full details at Shipping & Insurance.
Complete Money Back No-Risk Guarantee
Our Guarantee
If for any reason whatsoever you are not completely satisfied with your purchase, we will refund the FULL purchase price including U.S. shipping if charged. Remember, there is no charge for our regular shipping service!
International Orders - Due to customs and paperwork requirements, return shipping charges cannot be reimbursed.
Return Procedure
- Notify us of your intention to return the item within three (3) days of receipt. You may contact us by email or by telephone.
- Please ship back to us within another two (2) days after we receive notification from you.
- As soon as the item is received, a full refund is issued to you that same day.
More details at Full Guarantee including gift giving options.


text:
Home > Shop by Brand > American Heritage > American Heritage Barstools > Chase Bar Stool Chairs - Set of 2
Chase Bar Stool Chairs - Set of 2
Pull up to your bar with a comfortable bar stool!
Decorate your entertainment room with one of American Heritage's stylish bar stools!
Finished in beautiful upholstery. The Chase also features Mortise and Tenon Construction, Adjustable Leg Levelers, Metal Footplate, Individual Tacking, Webbed Seating and a 3" Linen Cushion. Complete with a 1 Year Warranty (Set of 2)
- 41" Stool: 22.50" L x 19.50" W x 41.00" H; 33.60 lbs.
- 45" Stool: 22.50" L x 19.50" W x 45.00" H; 35.20 lbs.
Chase Bar Stool Chairs - Set of 2
Chase Bar Stool Chairs - Set of 2
Our innovative products will provide you and your family with years of enjoyment. And with the Brookstone Protection Plus service and replacement plans, you'll have the added peace of mind knowing that if the unexpected does happen, we will simply repair or replace your covered product. Our enhanced coverage goes above and beyond the manufacturer's warranty, saving you time and money.
Shopping Cart


text:
CHANTAL SUTHERLAND, GAME ON DUDE, Winner: "I could actually hear Rafael yell 'I'm coming Chantal' at the quarter pole. We're friends, and it was just like 'I'm coming to get you,' like a game of tag. He (Game On Dude) wanted to go after that other horse (Spud Spivens) early and kept fighting and fighting, but then he kind of chilled out a little bit. When he started getting a little pushy about it, I had to let him do his thing. Down the lane, I didn't want to hit him or push on him, but I was getting a little nervous.'' Asked about becoming the first woman to ride a Gold Cup winner: "It's exciting, I feel really honored. It's pretty cool. I hope I'm one of many more to come."
RAFAEL BEJARANO, RICHARD'S KID, Second: "No complaints. The other horse was just a little too good. (Game On Dude) was really comfortable and by the three-eighths he was completely in hand. I thought I I was going to be second anyway but I had to try something. He gave me a big kick. He tried hard and never quit. The winner and my horse were the only two that were running at the end. The last time he ran (a win in the Prove It Stakes June 8) was to prepare for this race. He'll be a little tighter next time. I don't think he was 100 per cent today, but he tried really hard. The winner was much the best."
GARRETT GOMEZ, KETTLE CORN, Third; "I had to move a little earlier than I wanted. Bejarano started putting pressure on me and once he did that I had to ask him for everything he had. He finished willingly but wasn't able to catch the front two."
BOB BAFFERT, GAME ON DUDE, Winner and RICHARD'S KID, Second: "They had to run one-two. They're two really good horses. That longshot (Spud Spivens) made them go pretty brisk. Game On Dude was getting a little tired, but he needs the competition. It looked like
Richard's Kid was going to come up to him, but he dug in there at the end. I'm glad they both ran their races and I'm happy for Chantal because I sort of got goose bumps when (track announcer Vic Stauffer) said she was trying to become the first woman to win this. I hoped it wasn't the kiss of death. I told (wife Jill), 'Uh oh, here comes Richard's Kid.' I told Chantal if she heard Richard's Kid coming at the eighth pole you might be in trouble. We always hope that if they run their races, this would be the outcome. They both ran a great race. Richard's Kid is a really good horse. We'll take him (Game On Dude) to Del Mar to see if he likes the track. Last year, he really didn't train well there. If he trains well, I'll run him (in the Grade I, $1 million guaranteed TVG Pacific Classic Aug. 26). If he doesn't, I'll just freshen him up and wait for the fall. He loves Santa Anita and the Breeders' Cup (Classic, Nov. 3) has been our goal. Richard's Kid will run next in the Pacific Classic (a race he won in 2009 and 2010).''
Copyright © 2009-2014, Hollywood Park. All rights reserved.


text:
Book your room at Beach House Hotel at Hermosa Beach
4-star beach hotel with a conference center
This Hermosa Beach hotel is located by the ocean, nestled on the beach a short distance from Hermosa Beach Pier, King Harbor Marina, and Manhattan Beach Pier. Also nearby are Vincent Park and Redondo Beach Pier.
Hotel Features
Guests of this beach hotel will appreciate convenient onsite amenities such as a fitness center and massage/treatment rooms.
Room Amenities
LCD televisions include premium cable channels. Guestrooms also feature deep soaking bathtubs, fireplaces, and complimentary wireless Internet access.Information missing or incorrect? Tell us!
Beach House Hotel at Hermosa Beach
Hotel Amenities
A computer station is located on site and high-speed wired and wireless Internet access is complimentary. This 4-star property offers access to limo/town car service and meeting rooms. Guests can enjoy a complimentary breakfast each morning. Event facilities include a conference center and conference space. This beach hotel also offers a fitness center, multilingual staff, and complimentary newspapers in the lobby. Onsite parking is available (surcharge).
Beach House Hotel at Hermosa Beach is a smoke-free property.
- Computer station
- Conference center
- Number of meeting rooms - 4
- Conference space size (feet) - 2200
- Complimentary newspapers in lobby
- Total number of rooms - 96
- Number of floors - 3
- Number of buildings/towers - 2
- Conference space
- Safe-deposit box at front desk
- Babysitting or childcare
- Free breakfast
- Dry cleaning/laundry service
- Elevator/lift
- Fitness facilities
- Free Wi-Fi
- Free wired high-speed Internet
- Spa treatment room(s)
- Meeting rooms
- Multilingual staff
- Valet parking (surcharge)
- Porter/bellhop
- Smoke-free property
- Fireplace in lobby
- Limo or Town Car service available
Available in all rooms: Free Wi-Fi
Available in some public areas: Free Wi-Fi , Free wired high-speed Internet
Room Amenities
- In-room massage available
- Sofa bed size
- Balcony or patio
- MP3 docking station
- Deep soaking bathtub
- Bathrobes
- Complimentary toiletries
- Climate control
- Complimentary weekday newspaper
- Premium TV channels
- Premium bedding
- Separate sitting area
- Air conditioning
- Phone
- Free local calls
- Refrigerator
- Microwave
- Daily housekeeping
- Private bathroom
- Hair dryer
- Separate bathtub and shower
- Iron/ironing board
- Fireplace
- Desk
- Sofa bed
- Cribs/infant beds available
- Free Wi-Fi
- In-room safe (laptop compatible)
- Cable TV service
- Room service (limited hours)
- Frette Italian sheets
Where to Eat
Guests are offered a complimentary continental breakfast each morning.
Room service (during limited hours) is available.
Nearby Things to Do
The recreational activities listed below are available either on site or nearby; fees may apply.
- Golfing nearby
- Surfing/boogie boarding nearby
- Kayaking nearby
- Sailing nearby
- Windsurfing nearby
- Mountain biking nearby
- Scooter/moped rentals nearby
- Bicycle rentals nearby
- Hiking/biking trails nearby
- Parasailing nearby
- Personal motorized watercraft on site
- Golf lessons available nearby
- Volleyball on site
- Yoga classes/instruction on site
To make requests for specific accessibility needs, complete the "Special or Accessibility Requests" section of "Trip Preferences" when you book your hotel.
- Accessible path of travel
- Accessible bathroom
- Roll-in shower
- Accessible parking
- In-room accessibility
- Accessibility equipment for the deaf
- Braille or raised signage
Hotel Policies
Minimum check-in age is 18
Check-in time starts at 4 PM
Check-out time is noon
Payment types
You need to know
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
No rollaway/extra beds available
- Valet parking fee: USD 25.00 per night (in/out privileges)
We should mention
Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.


text: Ex-NASCAR driver Dick Trickle dead in apparent suicide Thursday, May 16th, 2013 Text size: A A A Tweet Back To Story FILE - In this Jan. 5, 2006, file photo, former NASCAR driver Dick Trickle attends a driver's meeting for the Bodine Bobsled Challenge at the Olympic Center in Lake Placid, N.Y. Authorities in North Carolina said Thursday, May 16, 2013, that Trickle has died of an apparent self-inflicted gunshot wound. He was 71. (AP Photo/Mark Goldman, File)