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Testimony of Timothy J. Muris Before the Subcommittee on Commerce, Trade
and Consumer Protection Wednesday, November 7, 2001 Mr. Chairman and Members of the Subcommittee, I am Timothy J. Muris, Chairman of the Federal Trade Commission. I am pleased to appear before you today on behalf of the Commission to discuss our law enforcement and programmatic priorities.(1) The FTC is the only federal agency with both consumer protection and competition jurisdiction in broad sectors of the economy.(2) We enforce laws that prohibit business practices that are anticompetitive, deceptive, or unfair to consumers, as well as promote informed consumer choice and public understanding of the competitive process. The work of the FTC is critical in protecting and strengthening free and open markets in the United States. The FTC's record is impressive. The agency has fulfilled its mission of protecting American consumers by pursuing an aggressive law enforcement program during rapid changes in the marketplace - the past decade saw the largest merger wave in history, the rapid growth of technology, and the increasing globalization of the economy. Through the efforts of a dedicated and professional staff, the FTC has shouldered an increasing workload despite only modest increases in resources. We also have benefitted greatly from the leadership of my predecessor, Robert Pitofsky. The guiding word at the FTC will be "continuity." The agency aggressively will pursue law enforcement initiatives, launch consumer and business education campaigns, and organize forums to study and understand the changing marketplace, just as it has done for several years. We will continue to address competition and consumer protection issues in the evolving economy with the same expertise and commitment as before. Our competition mission will continue to reflect the following widely shared consensus: (1) the purpose of antitrust is to protect consumers; (2) the mainstays of antitrust enforcement are horizontal cases - cases involving the business relations and activities of competitors; (3) in light of recent judicial decisions and economic learning, appropriate monopolization and vertical cases are an important part of the antitrust agenda; and (4) case selection should be determined by the impact on consumers, guided by sound economic and legal analysis, and made with careful attention to the facts. The FTC is primarily a law enforcement agency, and we will continue aggressive enforcement of the antitrust laws within the agency's jurisdiction. The FTC is also an independent expert agency and a deliberative body, and is thus well suited to studying an evolving marketplace and developing antitrust policy - we will continue to hold public hearings, conduct studies, and issue reports to Congress and the public. Similarly, there is widespread agreement on how the FTC best carries out its consumer protection mission. Twenty years ago, the FTC shifted its emphasis toward more aggressive enforcement of the basic laws of consumer protection. The staple of our consumer protection mission is to identify and fight fraud and deception. The Commission continually monitors trends and developing issues in the marketplace to determine the most effective use of its resources. The FTC has become the national leader in consumer protection and partners with other law enforcement agencies at the federal, state, local, and even international levels to maximize benefits for consumers. The FTC will continue to address significant law enforcement and policy issues throughout the economy, devoting the major portion of its resources to those areas in which the agency can provide the greatest benefits to consumers. I will highlight five areas today:
Technology and Intellectual Property Changes in technology and the growing importance of intellectual property to the economy have caused a significant change in the FTC's work in both missions. The consumer protection mission focuses increasingly on high-tech frauds, while the competition mission works to provide consumers with the full benefits of both innovation and competition. High-tech fraud. The FTC is the leader both in fighting fraud on the Internet and in using high-tech tools to detect and deter fraud and to educate consumers about online scams. The Internet has spawned new deceptive practices, and also has given renewed vigor to traditional scams. The FTC will continue to monitor rapidly evolving technologies used by scam artists. The FTC has brought a number of cases involving scams that depend on the special nature of technology. In a case filed September 25, for example,(3) we obtained an injunction against a cyber-scammer who allegedly used more than 5,500 copycat Web addresses to divert consumers from their intended destinations to one of his sites and hold them captive while pelting their computer screens with a barrage of advertisements.(4) Traditional frauds have migrated to the Internet in large numbers. Many of the 200 cases challenging Internet fraud brought by the FTC since 1994 concerned old frauds in the new medium - 28 cases challenged credit repair schemes, 13 cases challenged deceptive business opportunities, and 11 cases challenged pyramid schemes. The Internet can give these old scams a sleek, new veneer, as well as provide access to a larger pool of potential victims at little cost. We also use technology in our fight against fraud. Our high-tech undertakings include:
An example of our objectives in this area is to ensure that patent holders do not improperly withhold critical information from industry standard-setting groups to delay the creation of a standard or raise the price of admission to its use. In Dell Computer,(6) the FTC considered the issue of the capture of a standard-setting body by a holder of intellectual property rights that were critical to the standard ultimately selected by that body. Dell, a member of a standard-setting association, allegedly had influenced the choice of an industry standard for computer graphics performance without disclosing that its own intellectual property rights would benefit from the adoption of that standard to the detriment of its competitors and, ultimately, consumers. To settle the FTC's charges of antitrust violations, Dell agreed not to enforce its intellectual property rights. We currently are investigating matters that raise similar issues. Health Care Health care costs comprise a large part of both the family budget and the national economy. Currently, health-related products and services account for approximately 15 percent of gross domestic product, up from 12 percent in 1990. Not surprisingly, health-related cases constitute an important part of the FTC's focus. Generic drugs. A major portion of the American health care dollar purchases prescription drugs, and we will continue our efforts to prevent firms from engaging in anticompetitive practices that raise drug prices. In particular, we will strive to ensure that anticompetitive practices do not delay market entry of generic drugs, which cost less than name-brand pharmaceuticals. We will seek to ensure that protections provided to drug innovators under the Hatch-Waxman Act(7) are not abused to the detriment of consumers. As you know, Hatch-Waxman was designed to increase the flow of new pharmaceuticals into the marketplace by carefully balancing two public policy objectives: encouraging vigorous competition from generic drugs, while maintaining incentives to invest in the development of innovator drugs. The FTC has investigated claims that manufacturers use the provisions of this Act anticompetitively in two different ways. The first involves agreements between makers of brand-name drugs and makers of generics, under which the generic entrant is essentially paid not to compete. In Abbott/Geneva,(8) for example, the parties allegedly agreed that the generic manufacturer - in exchange for money paid by the branded manufacturer - would not enter the market until their patent litigation concluded; would not enter the market with any other generic version of the product; and would not relinquish the 180-day period of exclusivity given to it under Hatch-Waxman as the firm first to file an application to make a generic equivalent.(9) Such agreements may unreasonably delay the entry of generic drug competition, potentially costing consumers hundreds of millions of dollars annually. The second issue involves unilateral conduct by branded manufacturers designed to forestall competition. For example, some branded manufacturers list additional patents in the FDA's "Orange Book," often shortly before their original patents expire, which sets the stage for launching patent infringement suits against generic drug firms poised to enter the market. Under Hatch-Waxman, such litigation triggers an automatic 30-month stay on FDA approval of the generic drug. If the listings do not meet statutory and regulatory requirements, their inclusion in the Orange Book may constitute unlawful restraints on competition. To uncover whether strategies such as these are isolated examples or represent patterns of anticompetitive conduct, the Commission has undertaken a study, as requested by Representative Henry Waxman, to provide a more complete picture of how generic competition has developed under the Hatch-Waxman Act. The Commission has issued nearly 100 orders to innovator and generic drug companies to obtain documents related to the issues identified through investigations and to identify any other anticompetitive strategies that may exploit certain Hatch-Waxman provisions. The facts obtained through this study may provide a basis for policy recommendations in this area. Health care fraud. Fraud in the health care sector poses a direct and immediate threat of both economic and physical injury to consumers.(10) To fight health care fraud, the FTC launched "Operation Cure.All," a comprehensive consumer and business education and law enforcement initiative targeting deceptive and misleading Internet promotion of products and services as cures or treatments for serious diseases. Just this summer, the FTC filed eight cases as part of Operation Cure.All, targeting companies that market a variety of devices, herbal products, and other dietary supplements to treat or cure cancer, arthritis, Alzheimer's, diabetes, and many other diseases.(11) Although aggressive law enforcement is crucial, education may be the best consumer protection by preventing deception in the first place. As part of a comprehensive consumer education program, we recently partnered with the FDA to announce a new publication, Miracle Health Claims: Add a Dose of Skepticism, which provides detailed information on spotting and avoiding health care fraud. Another brochure, Who Cares: Sources of Information About Health Care Products and Services, published jointly with the National Association of Attorneys General, informs consumers about information for arthritis cures, alternative medicine, and other health issues, and where to file complaints about health care fraud. To alert older audiences about health fraud issues, the FTC works with other federal agencies, such as the Department of Health and Human Services' Administration on Aging, and with private groups, such as the AARP. We will continue to use the Internet and other media to distribute our consumer education messages. Our Web site, www.ftc.gov, provides links to reliable health information, including www.healthfinder.gov, developed by the Department of Health and Human Services. In a little over one year, the FTC's Web-based consumer education material dealing with health issues has received nearly 80,000 hits. To educate the unwary, the FTC also maintains three "teaser" Web sites - "Arthriticure," "Virility Plus," and "Nordicalite" - accessed using common search engines and designed to mimic fraudulent health care sites. When consumers attempt to order the bogus products, however, they are warned that if the promotions had been real, they would have been scammed. Most important, the site provides consumers with tips on how to identify Web sites that are most likely scams and directs them to sources of reliable information. In the last two years, the three teaser sites have received over 20,000 hits. One specific type of health-related product - dietary supplements - will continue to receive special attention.(12) False or deceptive claims in the advertising for these products are especially rampant. Because total sales from such products were $15 billion in 1999 and are increasing annually by about 10 percent,(13) targeting deceptive claims for dietary supplements is an important use of FTC resources. Privacy Many consumers are deeply concerned about the privacy of their personal information, both online and offline. Although privacy concerns have been heightened by the rapid development of the Internet, they are by no means limited to the cyberworld. Consumers can be harmed as much by the thief who steals credit card information from a mailbox or dumpster as by the one who steals that information from a Web site. Of course, the nature of Internet technology may raise its own special set of issues. A majority of the Commission does not support online privacy legislation at this time,(14) but there is no doubt that consumer privacy is an issue that will continue to be studied and debated both at the FTC and in Congress. The Committee on Energy and Commerce, and particularly the Subcommittee on Commerce, Trade, and Consumer Protection, have made significant contributions to the discussion of these issues. The Commission looks forward to continuing to work with the Committee and Subcommittee on these issues. The FTC currently enforces a number of laws that address consumers' privacy.(15) The Commission intends to increase substantially the resources dedicated to privacy protection. Our initiatives in this area attempt to reduce the serious consequences that can result from the misuse of personal information and fall into three major categories: vigorous enforcement of existing laws, additional rulemaking, and continued consumer and business education.(16) Law enforcement. The FTC intends to increase its law enforcement efforts in the following areas:
Rulemaking. The Commission plans to engage in the following rulemaking activities:
Consumer and business education and outreach. The agency will continue to conduct workshops and other educational activities:
Energy As are health care and privacy, energy is of critical concern to consumers. The energy sector accounts for a significant portion of the nation's total economic output, and is a vital input to virtually all sectors of the economy. The FTC has long experience with energy issues. We have investigated a number of oil mergers in recent years and have brought cases where appropriate. For example, in Exxon/Mobil,(27) BP/ARCO,(28) and Chevron/Texaco,(29) the FTC required large divestitures of oil fields, refineries, pipelines, and gas stations to ensure that the combined companies would not gain market power at any level in the petroleum industry. We will continue to investigate thoroughly any activities that may raise competition issues. The Commission recently announced a series of comprehensive conferences and hearings on "Factors that Affect the Price of Refined Petroleum Products" to further explore the practices of, and the changes occurring among, firms in the industry. The first conference was held on August 2, 2001, and agency staff is planning a second set of hearings. We expect that a significant number of experts in this field will participate at these hearings, which will be held early next year. The FTC will investigate pricing behavior, where appropriate, in energy markets. In just the past year, we investigated various price spikes or pricing anomalies in petroleum products. Thus far, we have found no evidence of collusive activity in violation of the antitrust laws. Staff also investigated the recent gasoline price spikes in the aftermath of the September 11th terrorist attacks. Although these investigations did not find antitrust violations, Commission investigations nonetheless both have a deterrent effect on wrongdoing and provide the basis for action when anticompetitive practices have occurred. Drawing upon our experience with energy and environmental matters, we have been advising states on emerging consumer issues as they deregulate and restructure their electricity and natural gas markets. A recent staff report prepared at the request of this Committee examines state retail electric programs to determine which reforms appear to have worked best in introducing competitive forces into the retail sale of electricity. The report concludes that, although the transition to competition is incomplete, the properly designed restructuring of this industry on the state level ultimately will result in benefits to consumers.(30) The agency also focuses on energy issues that have a direct bearing on consumers' wallets. We have brought law enforcement actions challenging deceptive energy savings claims for various products.(31) We also educate consumers on energy issues by issuing alerts and other materials on topics such as saving at the gas pump, purported gas-saving products, and seasonal home heating and cooling tips. For example, the June 2001 consumer alert with gas-saving tips, How to Be Penny Wise, Not Pump Fuelish, has been well-received. We will update our Web site with a special "Energy and the Environment" page for easy reference of the relevant FTC rules, reports, and consumer and business education materials. Mergers The FTC's careful evaluation of mergers will continue.(32) Although there has been much speculation about how the new Commission will regard merger cases, this area is yet another in which continuity, not change, will be the norm.(33) The agency will continue to follow the Merger Guidelines when assessing the impact of a proposed merger on competition.(34) Merger cases are fact intensive - the impact of a merger on competition can be assessed only with a careful investigation of the market or markets involved. If our investigation convinces us that a proposed merger will harm competition, the agency will assess proposed restructuring options presented by the parties to determine whether they will prevent that harm, or, when necessary, we will go to court to stop it. Recent amendments to the Hart-Scott-Rodino Act(35) have reduced the overall number of HSR merger filings that the FTC and the Antitrust Division of the Department of Justice receive. Despite this reduction in HSR filings, the number of mergers raising competitive concerns appears to remain significant, and many are likely to present complex competitive issues that require thorough investigation. In addition, the FTC will not limit its attention only to those mergers that are the subject of an HSR filing. In a complaint filed this month, the FTC alleged that an acquisition harmed consumers, even though it was not reportable to the antitrust agencies under the HSR Act.(36) It suffices to say that the merger staff likely will remain quite busy. The FTC also continues to focus attention on reducing the burden of merger investigations. We are reviewing the burden caused - to both the government and the parties - by document productions received in response to so-called "Second Requests." We are also assessing whether merger investigations can be streamlined and shortened. As with all matters involving merger standards and procedures, we are working with the Department of Justice to address these issues. In particular, we are working with our counterparts at the Antitrust Division to determine the "best practices" that will minimize burdens while maintaining or enhancing our enforcement capability. Conclusion The agency's mission is to protect the welfare of consumers. Today's Federal Trade Commission has forged a widespread consensus on how to protect consumers and how to work with other federal and state agencies to provide maximum benefits for consumers from our limited resources. We will continue to use the full panoply of our institutional tools in fulfilling this important mission. Endnotes 1. The written statement presents the views of the Commission. My oral statement and responses to questions are my own and do not necessarily represent the views of the Commission or any other individual Commissioner. 2. The FTC has broad law enforcement responsibilities under the Federal Trade Commission Act, 15 U.S.C. § 41 et seq. The statute provides the agency with jurisdiction over most of the economy. Certain entities, such as depository institutions and common carriers, are wholly or partially exempt from FTC jurisdiction, as is the business of insurance. In addition to the FTC Act, the FTC has enforcement responsibilities under more than 40 statutes 3. See FTC v. Zuccarini, No. 01-CV-4854 (E.D. Pa. filed Sept. 25, 2001) 4. This scam involved registering Internet domain names that are misspellings or transpositions of legitimate popular domain names to lure surfers onto a Web site that they never intended to visit. Once taken to the defendants sites, consumers were "mousetrapped," making it difficult to exit. Mousetrapping involves the use of a special programming code at the site that obstructs surfers ability to close their browser or return to the previous page. Clicks on "close" or "back" buttons only cause new unwanted windows to open. The defendants sites also contained a "stealth" feature, hidden under the task bar, making it invisible to consumers. Its sole function was to act as a timer, periodically launching additional pages of advertisements, without any action by consumers. Thus, even as consumers struggled to escape the defendants multi-window mousetrapping scheme, they were barraged with even more windows of unwanted images. 5. The other countries participating in this project are Australia, Canada, Denmark, Finland, Hungary, Japan, Mexico, New Zealand, Norway, South Korea, Sweden, Switzerland, and the United Kingdom. 6. Dell Computer Co., C-3658 (May 20, 1996) (consent order). 7. See Federal Food, Drug, and Cosmetics Act, 21 U.S.C. § 301 et seq. The Hatch-Waxman amendments were contained in the Drug Price Competition and Patent Restoration Act of 1984, Pub. L. No. 98-417, 98 Stat. 1585 (codified at 15 U.S.C. §§ 68b, 68c, 70b; 21 U.S.C. §§ 301 note, 355, 360cc; 28 U.S.C. § 2201; 35 U.S.C. §§ 156, 271, 282 (1984)). 8. Abbott Laboratories, No. C-3945 (May 22, 2000), and Geneva Pharmaceuticals, Inc., No. C-3946 (May 22, 2000) (consent orders). 9. See also Hoechst Marion Roussel, Inc., No. C-9293 (May 8, 2000) (consent order). The Commission has also issued a complaint against Schering-Plough and two producers of generic drugs challenging their settlement agreements resolving patent litigation involving the drug K-Dur. Schering-Plough, No. 9297 (complaint issued April 2, 2001). Because the case is currently in administrative litigation, we cannot comment further. 10. Combating health fraud has been a longstanding priority of the Commission. Since 1998, the Commission has brought 80 cases involving health and safety claims in advertising. 11. See Panda Herbal Int'l, Inc., No. C-4018 (Aug. 8, 2001) (consent order) (St. John's Wort and Herb Veil 8 marketed as treatment for HIV/AIDS and skin cancer, respectively); ForMor, Inc., No. C-4021 (Aug. 8, 2001) (consent order) (St. John's Wort marketed as treatment for HIV/AIDS; colloidal silver and shark cartilage marketed as treatments for cancer, arthritis, and other diseases); MaxCell Bioscience, Inc., No. C-4017 (Aug. 8, 2001) (consent order) (multi-ingredient product containing DHEA marketed to reverse aging and prevent age-related diseases); Michael Forrest d/b/a Jaguar Enterprises of Santa Ana, No. C-4020 (Aug. 8, 2001) (consent order) (miracle herbs and black box, magnetic pulser, and Beck-Rife units marketed as treatments for cancer and arthritis); Robert C. Spencer d/b/a Aaron Company, No. C-4019 (Aug. 8, 2001) (consent order) (colloidal silver marketed as treatment for cancer and many other diseases); FTC v. Western Dietary Products Co. (Skookum), No. C01-0818R (W.D. Wash., filed June 6, 2001) (herbal cure packages and "zappers" marketed as treatments for cancer); FTC v. Western Botanicals, Inc., No. S-01-1332 DFL GGH (E.D. Cal., July 25, 2001) (Stipulated Permanent Injunction) (comfrey products); FTC v. Christopher Enterprises, Inc., 2:01CV-0505 ST (C.D. Utah, stipulated preliminary injunction entered July 6, 2001) (comfrey products). 12. In 2001, the Commission has brought 14 cases challenging advertising claims made for dietary supplements. During the period from 1998 through 2000, the Commission brought 46 such cases 13. Nutrition Business Journal, Volume IV, No.6 "Industry Overview 1999" at 3. 14. Commissioners Anthony and Thompson continue to support legislation as recommended by the Commission last year. See Statement of Commissioner Sheila Anthony on the Commissions Privacy Agenda (Oct. 4, 2001); Privacy Online: Fair Information Practices in the Electronic Marketplace: A Federal Trade Commission Report to Congress (May 2000) (Commissioner Orson Swindle, Dissenting, and Commissioner Thomas B. Leary, Concurring in Part and Dissenting in Part). 15. See, e.g., Federal Trade Commission Act, 15 U.S.C. § 41 et seq. (prohibiting deceptive or unfair acts or practices, including violations of stated privacy policies); Fair Credit Reporting Act, 15 U.S.C. § 1681 et seq. (addressing the accuracy, dissemination, and integrity of consumer reports); Telemarketing and Consumer Fraud and Abuse Prevention Act, 15 U.S.C. § 6101 et seq. (including the Telemarketing Sales Rule, 16 C.F.R. Part 310) (prohibiting telemarketers from calling at odd hours, engaging in harassing patterns of calls, and failing to disclose the identity of the seller and purpose of the call); Childrens Online Privacy Protection Act, 15 U.S.C. § 6501 et seq. (prohibiting the collection of personally identifiable information from young children without their parents consent); Identify Theft and Assumption Deterrence Act of 1998, 18 U.S.C. §1028 (directing the FTC to collect identity theft complaints, refer them to the appropriate credit bureaus and law enforcement agencies, and provide victim assistance); Gramm-Leach-Bliley Act, 15 U.S.C. § 6081 et seq. (requiring financial institutions to provide notices to consumers and allowing consumers (with some exceptions) to choose whether their financial institutions may share their information with third parties). 16. See Remarks of Chairman Timothy J. Muris, "Protecting Consumers Privacy: 2002 and Beyond," The Privacy 2001 Conference, Cleveland, Ohio (Oct. 4, 2001). 17. Some examples of recent "pretexting" cases brought by the Commission include: FTC v. Information Search, Inc. and David Kacala, No. AMD-01-1121 (D. Md. preliminary injunction entered May 4, 2001); FTC v. Victor L. Guzzetta d/b/a Smart Data Systems, No. CV-01-2335 (E.D.N.Y. preliminary injunction entered Apr.19, 2001); FTC v. Paula L. Garrett d/b/a Discreet Data Systems, No. H 01-1255 (S.D. Tex. preliminary injunction entered May 1, 2001). 18. The European Commission's Directive on Data Protection became effective in October 1998, and prohibits the transfer of personal data to non-European Union nations that do not meet the European "adequacy" standard for privacy protection. To bridge different privacy approaches between the U.S. and the EU, and to provide a streamlined means for U.S. organizations to comply with the Directive, the U.S. Department of Commerce, in consultation with the European Commission, developed a "Safe Harbor" framework, which was approved by the EU in July 2000. Companies that self-certify to the Department of Commerce that they comply with the Safe Harbor Principles may be deemed by the EU to provide "adequate" privacy protection under the EU Directive. The FTC will give priority to referrals of non-compliance with safe harbor principles from EU Member States. See Department of Commerce's Safe Harbor Website, www.export.gov/safeharbor. 19. See Childrens Online Privacy Protection Act of 1998, 15 U.S.C. § 6501 et seq. The Commission has brought several actions to enforce COPPA and its implementing Rule. See, e.g. United States v. Lisa Frank, Inc., No. 01-1516-A (E.D. Va. filed Oct. 1, 2001) ($30,000 civil penalty). 20. See Fair Credit Reporting Act, 15 U.S.C. § 1681 et seq. 21. Deceptive spamming is a prime example of high-tech fraud, discussed earlier. 22. See Telemarketing Sales Rule, 16 C.F.R. Part 310. 23. Recently, the Commission approved a federal district court settlement against Ira Smolev, Triad Discount Buying Services, Inc., and other defendants to resolve charges that they deceptively telemarketed buying clubs using negative option free trial offers and pre-acquired account information. The proposed order prohibits the defendants from obtaining account information from third parties, unless the third parties disclose to account-holders that they will transfer the account information and the account-holders agree to the transfer. The order also prohibits the defendants from transferring credit card information and personal identifiers to others, except as needed to process consumer-authorized transactions. See In re Premier Membership Services LLC, Case No. 00-35053-BKC-SHF (Bankr. S.D. Fla.). 24 .The Gramm-Leach-Bliley Act, 15 U.S.C. §§ 6801(b) and 6805(b), requires the FTC to issue a rule establishing appropriate standards for safeguards to ensure the security, confidentiality and integrity of customer records and information. 25. See Identity Theft and Assumption Deterrence Act of 1998, 18 U.S.C. § 1028. This Act makes the FTC a central clearinghouse for identity theft complaints. Under the Act, the FTC is required to log and acknowledge such complaints, provide victims with relevant information, and refer their complaints to appropriate entities (e.g., the major consumer reporting agencies and other law enforcement agencies). 26. The Gramm-Leach-Bliley Act, 15 U.S.C. § 6801 et seq., requires financial institutions to provide notices to consumers and (with certain exceptions) allows consumers to choose whether their financial institutions may share their information with third parties. The FTC will undertake enforcement efforts to ensure that financial institutions comply with the law and will work to increase consumer awareness of the notices. 27. Exxon Corp. and Mobil Corp., No. C-3907 (January 26, 2001) (consent order). 28. BP Amoco p.l.c. and Atlantic Richfield Co., No. C-3938 (Aug. 29, 2000) (consent order). 29. Chevron Corporation/Texaco, No. C-4023 (consent agreement accepted for public comment Sept. 7, 2001). 30. Staff Report, Competition and Consumer Protection Perspectives on Electric Power Regulatory Reform: Focus on Retail Competition. This report was prepared in response to a request from Chairman Tauzin of the House Committee on Energy and Commerce, and Chairman Barton of that Committees Subcommittee on Energy and Air Quality. 31. See., e.g., FTC v. Oil-Chem Research Corp. & Speedway Motorsports, Inc., No. 1:01 CV 00126 (M.D.N.C. filed Jan. 31, 2001) (challenging representations that vehicles using the zMax "Power System" will experience at least a 10 percent gas mileage improvement and reduced engine wear); United States v. Intermatic Inc., No. 00C50178 (N.D. Ill. May 31, 2000) (consent decree) ($250,000 civil penalty in settlement of allegations that the company violated a 1979 FTC order by making unsubstantiated energy savings claims about an electric water heater timer); Dura Lube Corp., No. 9292 (May 3, 2000) (consent order) (resolving allegations that respondents deceptively represented that their engine treatment product reduces emissions and improves gas mileage by up to 35 percent; order prohibits future deceptive claims and requires payment of $2 million in consumer redress). 32. In the last five fiscal years, the FTC has reviewed over 17,000 HSR filings, opened 1,078 merger investigations, issued 190 second requests, and required modification to, or otherwise challenged, 147 mergers and acquisitions. 33. See Remarks of Chairman Timothy J. Muris, "Antitrust Enforcement at the Federal Trade Commission: In a Word Continuity," before the ABA Antitrust Section Annual Meeting, Chicago, Illinois (Aug. 7, 2001). 34. U.S. Department of Justice and Federal Trade Commission, Horizontal Merger Guidelines (1992, revised 1997), reprinted in 4 Trade Reg. Rep. (CCH) ¶¶ 13,104 (1997), available at <http://www.ftc.gov/bc/docs/horizmer.htm> 35. 15 U.S.C. §18a, as amended, Pub. L. No 106-553; 114 Stat. 2762 (Dec. 21, 2000), effective February 1, 2001. 36. MSC.Software Corp., No. 9299 (complaint filed Oct. 10, 2001). The complaint filed this month challenges two acquisitions made by a dominant supplier of a popular type of advanced computer-aided engineering software. The complaint alleges that the defendant acquired its only two competitors in transactions that fell below HSR notification thresholds. |


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Review of the 2003 Ford Econoline Wagon
Why buy a minivan when for the same price you can have a full-size van? Oh right, parking and fuel economy, to name just two. Well, if you've got nothing but wide-open spaces and lots of cash to plug into the tank, give the Ford Econoline Wagon a try.
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What's New for 2003
Ford has deleted the family-friendly Traveler Package from the options list for the E-150 XLT, but two-tone exterior paint, running…
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Full 2003 Ford Econoline Wagon Review
What's New for 2003
Ford has deleted the family-friendly Traveler Package from the options list for the E-150 XLT, but two-tone exterior paint, running boards and a rear cargo organizer have been added to the Chateau Package. You can pick up the rest of the Traveler features -- including leather upholstery, rear entertainment system and trailer preparation -- as stand-alone options. Additionally, all models get a standard set of power exterior mirrors. If that's not enough, there's an upgraded set with convex blind-spot mirrors and puddle lamps newly optional across the line. Inside, XLT models are now equipped with dual-illuminated vanity mirrors. Finally, the Ford emblem is moved from the hood to the grille.


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The port of Noumea is from where New Caledonia exports most of its nickel ore. It is one of the largest ports P&O Cruises visit in the South Pacific. The city of Noumea is a short distance away from the port. Le Petit Train is one of the most popular ways of getting into Noumea and exploring the city.
The city is spread out over a long distance. The famous Tjbaou Cultural centre, one of the jewels of the South Pacific is an architectural masterpiece and is 20 minutes outside the centre. Many of the other sights are quite a distance apart and tours by motor trike, fun car, bike or helicopter offer the best way to see the city. Some great tours are on offer outside of the city, 4WD in the bush, hiking Mount Koghis, Kayaking the Dumbea River.
The most comprehensive tour of this picturesque peninsular, giving you an easy paced, guided overview of Noumea's city, hills, bays, beaches and the...
Board the Tchou Tchou Train for a guided tour of Noumea. Travel through the city centre and up to Notre Dame de Pacific lookout point. Continue to...
Enjoy an exhilarating 20 minutes of high speed thrills across to the spectacular marine and island reserve park of Noumea's Duck Island. Take in the...
Escape to the tranquillity of the hills overlooking the city of Noumea. Situated here, at an elevation of 548 feet, Parc Forestier covers 85 acres,...
Amedee Island is a tiny coral atoll located just 18 kilometres south of Noumea. After enjoying a scenic transfer by luxury vessel, step ashore and...
Family package to Amadee Island - price includes tickets for 2 adults and 2 children (12 and under) Amedee Island is a tiny coral atoll located...
There is a range of tours available for you to get the most out of your time in Noumea. Subject to availability, tours may be pre reserved prior to your cruise departure on the following link www.pocruises.com.au/cruisepersonaliser or booked onboard at the Shore Tours Desk.
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For all you need to know about Noumea download our P&O Cruises Port Guide
ENGLISH FRENCH Thank you Merci Goodbye Au revoir Please S'il vous plait How much? C'est combien? How do you do? Comment allez vous ? Fine Bien Toilet Les toilettes Cruise Ship Un bateau de croisière
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How much?
C'est combien?
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Les toilettes
Tjibaou Cultural Centre
To get a taste of just how influential the Melanesian and Kanak culture is to New Caledonia, look no further than the superb Tjibaou Cultural Centre. This really is one of the Pacific's most distinctive architectural landmarks, making it a must see for any tourists to the city. Why not visit the Tjibaou Cultural Centre whilst on the P&O shore tour - Myth Of The Kanak Culture
Baie de la Moselle
Here you'll find exclusive boutiques laden with quality, designer fashions and exquisite gifts. Check out the myriad of boulevards and stroll through delightful town squares.
Baie des Citrons
Noumea is famous for its magnificent beaches. None are more memorable than the white sands and tranquil waters of Baie des Citrons. So grab a beach towel, a good book and enjoy a truly unforgettable day by the aqua blue sea.
Anse Vata
For your very own unique taste of France, take in all the character of the über chic Anse Vata. As you wander classic promenades, the unmistakable beauty will instantly transport you to the French Riviera. NOU-110 Noumea Dicovery And Anse Vata Beach is a great way to visit Anse Vata.
Viva la siesta.
It's important to remember that many shops and restaurants close in the middle of the day for the traditional two-hour siesta. It may appear that the city has closed, but rest-assured, once two o'clock comes by, everything re-opens.
Prices displayed are in AU dollars, unless otherwise stated.© Copyright P&O Cruises. All Rights Reserved.


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With delicate yet soulful vocals, cascading piano rhythms, gentle acoustic guitar riffs, and subtle, storytelling-based lyrics, Melissa offers an impressive range of songs that fuse… More »
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Enjoy free shipping both ways this holiday season. If for some reason you are not completely satisfied with your purchase, choose our FREE pre-paid shipping label and we'll cover your return! This offer is only good on eligible orders placed between November 13, 2013 and December 24, 2013. We've extended our normal return period to January 15, 2014 or 30 days after your order is received - whichever comes later. Learn more about our return policy.
Shop now and get Free Value Shipping on most orders over $29.95 to contiguous 48 states, DC and to all U.S. Military APO/FPO/DPO addresses.
Bianchi X15H Shoulder Harness - Plain Tan, Left Hand 90090 on sale and available from our online store. OpticsPlanet, Inc is an Authorized US Distributor for Bianchi Holster Accessories.
The X15 shoulder holster is one that has set the standard for over 30 years and has proven itself in both the military and law enforcement communities. It is a vertical carry design with a wide harness that supports the weight evenly on the strong shoulder. The dual spring design and secondary retention strap ensure weapon security without sacrificing speed. Comfortable, secure, and proven are the traits that have made the X15 the choice of professionals throughout the world.
Note: The picture shown might differ from the actual product by color or finish
Part No.
We offer complete line of Bianchi Holster Accessories. For our complete selection of products by Bianchi on sale please visit our Bianchi page. For more Holster Accessories please visit our Holster Accessories store section.


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10% Off + FREE Shipping with Code HOLIDAY10 - Ends Thursday! See details »
Sleep & Relaxation
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EnviraScape™ Lily Ceramic Relaxation Fountain
Surround yourself with the calming sound of water with our EnviraScape™ Lily Ceramic Relaxation Fountain. Made with 100% genuine ceramic, the nature inspired design and soothing sounds are perfect for setting a relaxing, stress-free ambiance.$29.99 -
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Fleur de Lis Illuminated Relaxation Fountain
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The Rihanna concert scheduled for tonight (Sunday, March 10) at the TD Garden has been canceled. "Rihanna has contracted laryngitis and per doctor's instruction is unable to perform this evening," states a LiveNation press release.
Boston fans are instructed to retain their tickets pending rescheduling show date information. The Baltimore performance (Tuesday, March 12) is expected to move forward as scheduled.
For complete tour and ticket information, visit: www.Rihannanow.com or www.livenation.com.
Movies. Music. Books. Theater. This blog is like a box of chocolates, you never know what you're going to get. You will, however be kept entertained. Patriot Ledger arts and entertainment editor Dana Barbuto talks about topics related to entertainment in Boston and on the South Shore.
Dana has worked at The Patriot Ledger since 1996, covering everything from Pilates to Pearl Jam to poker and other pop culture particulars. Read more about her, e-mail her at email@example.com or follow her @danabarbuto


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1942... you and daring fighter pilot "Super Ace" are engaged in realistic, thrilling and challenging high-flying battles with the enemy. Over land, on the sea and in the air, your own skill and dexterity... combined with Super Ace's flying mastery, duel enemy pilots in fighter and bomber craft. 1942... it's airplanes taking off and landing on ocean-going aircraft carriers... disrupting enemy formations ready to attack... intercepting enemy air-warriors you must defeat by "blasting 'em out of the sky." Will it be victory? Or defeat? It's in your skillful hands!
FAQs, Guides, Cheats, and Secrets
If you're stuck and need help getting through the game, our FAQs and Guides page is sure to help. We have 2 complete FAQs for this game, and 2 total.
We don't have any cheats posted for this game yet.
The 1942 message board has 4 topics and 7 messages. GameFAQs Answers currently has 0 open questions and 0 answered questions.
And More...
For this game, we also have a page with release details and information, 5 box shots, 8 GameFAQs screenshots. You can track this game and add it to your collection using My Games, and you can find out how to contribute to GameFAQs at Contributor Central.


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Learn how to protect yourself from Internet scams. Read our online fraud prevention tips
For Sale ClassifiedsLocal LA Classified Ads |
994 listings match, 11-20 shown
Can't find what you're looking for? Try our
Advanced Search
WE CONSIGN OR BUY luxury and sports cars. 822-2222, 400-2327
Published in The Times-Picayune 12/6. Updated 12/6.
CONTACT NOW !! text us at (571)403-1036 We are still having two males and two females available now. The puppies are well trained, registered and vaccinated. They will come along with all the papers, crate, toys and food samples. They are very intelligent, quick to learn and will easily adapt to their new homes. They are sociable, good with kids and other household pets. text us at (571)403-1036 for more details.
Web Id: NOO11366339
Published on NOLA.com 12/6. Updated 12/6.
Kawasaki ZX 599 cc ZX600-P7F 1 OWNER, Green, 2011, 13500 miles, GREEN, R&G FAIRING PROTECTION POSTS,TAIL TIDY, HUGGER IN LOVELY CONDITION, EVERY BIKE HPI CHECKED,NATIONWIDE DELIVERY AVAILABLE,(8016097369)
Web Id: NOO11366520
Published on NOLA.com 12/6. Updated 12/6.
Widescreen pc monitor like new $90.00 call 905-6447
Published in The Times-Picayune 12/6. Updated 12/6.
1999 Lexus Gs 300 ..The car is still in a very good condition and has never been involved in an accident.The title is clean,the interior looks great and the Mileage 132395 .Body style Sedan and the Engine is 6 Cylinder Gasoline with 4 Speed Automatic Transmission .This machine is still like a new one and it is accident free.The price of the car is $1,950 and that is my last price contact or text us via ((661) 888-2160 )
Published in The Times-Picayune 12/5. Updated 12/5.
10 Beautiful, minature porcelain figurines by Lenox. You will not find these anywhere. $200 or best offer. (504)887-3677 or (504) 559-5445
Published in The Times-Picayune 12/5. Updated 12/5.
Browning auto 5 light 20 gauge with 28 ' barrel, invector choke and vent rib. This Browning shotgun can shoot steel shot and would be great for a young duck hunter. It is new in box and has never been fired. Would make a great Christmas gift. Covington, La. 985-892-5940.
Web Id: NOO11364361
Published on NOLA.com 12/5. Updated 12/5.
We have 2 gorgeous rottweiler puppies They are up to date on shots and worming. One female and one male currently available .Our puppies are raised with lots of love and socialization. they are very lovely with kinds and other home pets email@example.com} for more details and pic.We have 2 gorgeous rottweiler puppies for free adoption
Web Id: NOO11364630
Published on NOLA.com 12/5. Updated 12/5.
I have a vast selection of antique & estate jewelry, and I am willing to trade some of this jewelry of equal value for your well kept Mercedes-Benz. I have shown just a few of the pieces I have in the photo. My price range is anywhere from $12,000 to $22,000 Please contact me at any time if interested (213)278-3997
Published in The Times-Picayune 12/5. Updated 12/5.
5 piece porcelain Wizard of Oz Dolls. $125 or best offer. Stuffed Bodies face, arms & legs. Hand painted. (504) 887-3677 or (504) 559-5445
Published in The Times-Picayune 12/5. Updated 12/5.
994 listings match, 11-20 shown


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I just read two good books which both stress customer focus:
Seth Godin - Permission Marketing, Turning Strangers Into Friends, And Friends Into Customers
Maister, Green & Galford - The Trusted Advisor
Seth Godin went on to set up Squidoo! Permission Marketing was published about ten years ago and was about ten years ahead of its time. If you're interested in opt-in list-building techniques, read Permission Marketing.
The Trusted Advisor is an excellent book to read after Permission Marketing. It offers a thorough analysis of the various techniques that you can develop to build trusting relationships with your clients.


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When many people are shopping for a baby shower they may be searching for pink clothing, cuddly animals, blankets and toys if they know that a baby girl is expected or they may shop for these items in shade of blue if the parents are having a boy. But what if the parents are unsure of the sex of the baby they are having? While many parents may want to know if they are having a boy or a girl ahead of time to plan things like the nursery other parents like the idea of a surprise. If you are attending the shower of a baby whose sex is going to be a surprise you may be on the lookout for gender neutral baby shower gifts.
If you have never shopped for a gender neutral baby shower you may worry finding the perfect gifts will be a bit more challenging but it doesn't have to be. The first thing you can do is check out the baby shower registry if the parents have made one at a local store. This will likely have all of the items they want for the nursery, toys they would like their child to have, or even the diapers they plan on using. For a gender neutral baby shower you may see lots of gifts and décor in shades of yellow and green. If they parents have made the decision not to register for gifts you may want to contact them directly and find out what color the nursery will be or which items they are still in need of.
Another great option is a gender neutral gift basket or diaper cake; by giving something like this you will be giving a gift that contains many items that the parents will need and use through the first few months of life. Gift baskets and diaper cakes often contain diapers, bath time necessities, receiving blankets, toys, and possibly even an article or two of clothing. Make sure the items that you purchase for your diaper cake or gift basket are gender neutral if you decide to go this route. Whichever items you end up purchasing the parents will surely be happy with the thought that you put into the gift and end up using it.


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(808) 637-8400 67-106 Kealohanui St.Waialua, HI 96791 View Map
Local, quality ingredients are gathered and handcrafted into all-natural bath and body essentials. Various luxurious soaps, lotions, body oils, and mists are available to the world to aid in cleaning up and keeping our planet green. LEARN MORE
(808) 326-4654 77-6873 Kenika PlaceKailua-Kona, HI 96740 View Map
Keeping Kapaloa Falls alive despite destruction from the Earthquake of 2006. Hoping my 'talk-story' page will over-flow with stories from the public. LEARN MORE
(808) 847-1107 819 Moowaa StreetHonolulu, HI 96817 View Map
We specialize in providing quality leis and flowers for businesses and wholesale clients. LEARN MORE
(808) 322-1475 79-7411 Mamalahoa HighwayKainaliu, HI 96750 View Map
Donkey Balls? Visit the original chocolate factory and store in Kainaliu, same location 12 years – on the way to volcano. We produce more than 25 flavors of handmade chocolates, other treats and logo wear. Large selection of Hawaiian products and gifts. LEARN MORE
(808) 322-3844 79-7400 Mamalahoa HwyKealakekua, HI 96750 View Map
Retail general merchandise pharmacy, grocery, drygoods, fishing, tackle, hardware, houseware, fresh fish. LEARN MORE
(808) 293-3053 55-370 Kamehameha HwyLaie, HI 96762 View Map
On Oahu's North Shore lies the Polynesian Cultural Center, Hawaii's #1 paid attraction. Located in the center is our Treasures of Polynesia Shopping Plaza, where you can find authentic Polynesian souvenirs and gifts at one locality for your convenience. LEARN MORE
I have a LLP on Molokai. I do consulting. Founder of Hawaii Kai Salts. LEARN MORE
(808) 878-2591
Third generation family farm with over 50 acres under cultivation. Specializing in lei flower heads, fresh flower lei, cut flowers and plumeria cuttings & potted plants. Wholesale and Retail sales throughout Hawaii, U.S. Mainland & Canada. Certified Floral Designer on Staff. LEARN MORE
(808) 885-7178 67-1185 Mamalahoa HwyKamuela, HI 96743 View Map
Where friends and visitors find everything! Anchored by the popular tourist attraction Parker Ranch Store and the life-size, historic Ikua Purdy statue. LEARN MORE
(808) 637-1245 66-250 Kamehameha Hwy.Haleiwa, HI 96712 View Map
Patagonia is world-renowned as an environmentally responsible retailer of high-quality, top performing clothing for outdoor pursuits. Patagonia uses only organically grown fibers in its cotton products, recycled fibers in its fleece, and since 1985 has donated over $31M towards grassroots environmental activism. LEARN MORE
(808) 924-7972 1450 Ala Moana Blvd., Suite 3324Honolulu, HI 96814 View Map
The Premiere Manufacturer of World Class Hawaiian Heirloom Jewelry. LEARN MORE
(808) 565-6488 356 Eighth StreetLanai City, HI 96763 View Map
A one stop shopping experience for all your basic needs. Serving Lanai City since 1951. LEARN MORE
(808) 826-9497
Kauai shopping center. LEARN MORE
(808) 886-8822 201 Waikoloa Beach DriveWaikoloa, HI 96738 View Map
A place for families, a place for entertainment, a place for romance, a place for fun, a place for Aloha! Twenty-eight acres of fun, serenity, culture, entertainment, shopping, and restaurants. LEARN MORE
(808) 592-4200 1240 Ala Moana Blvd Ste 330Honolulu, HI 96814-4260 View Map
Founded in 1901, Retail Merchants of Hawai'i (RMH) is a statewide not-for-profit trade association committed to the growth and development of the retail industry in Hawai'i. LEARN MORE
(808) 565-3780
Richard's Market serves the diverse needs of the entire community including local residents, transient construction personnel, luxury homeowners, and tourists with variety of products. LEARN MORE
(808) 487-7366 99-1275 Waiua PlaceAiea, HI 96701 View Map
One of Hawaii's oldest and finest manufacturers of men's, women's, and children's Hawaiian wear. LEARN MORE
(808) 922-0588 2201 Kalakaua AveHonolulu, HI 96815 View Map
Royal Hawaiian Center, the premiere shopping, dining, and entertainment destination in Waikiki, consists of more than 310,000 square feet along a three-block stretch of Waikiki's famed Kalakaua Avenue. LEARN MORE
(808) 524-4300 1130 Bishop StreetHonolulu, HI 96813 View Map
For 35 years our Kamaaina company has been specializing in hand engraved Traditional Hawaiian Jewelry. Our traditional designs incorporate the symbols of Hawaiian culture; the Plumeria, the Hibiscus and the Maile. Hawaii's luscious tropical bamboo forests, gardens of blooming roses, endangered sea turtles and the graceful dolphins, have inspired our master engravers to create a growing collection of exclusive Premium Designs. LEARN MORE
(808) 333-8211
Beautiful assortment of Hawaiian Gourmet Cooking Salts harvested from salt farms in the Hawaiian Islands from sources as pure and unaffected by human activity as possible. Traditionally, Salt in Hawai'i is used in ceremonial blessings and to this day, a gift of salt is considered a symbol of good luck and blessing. LEARN MORE


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NO PEEKING: Visitors will have a harder time finding journals to read in university libraries.
Image: CHIEN-CHI CHANG Magnum
In June the journal shelves at the Health Sciences Library of the University of Pittsburgh began showing holes. Where current issues of Leukemia Research were once stacked, now stands a small cardboard sign: "Issues for 2003 are available only in electronic form." The cardboard tents have replaced print copies of hundreds of journals, from Fertility and Sterility to Cancer Detection and Prevention to the Journal of Pediatric Surgery. And at the library's computer terminals, where employees and students of the university can tap into the fast-growing digital collections, other signs advise that "You need an HSL Online password to use these computers." Restrictions in the contracts the university has signed with publishers prohibit librarians from issuing passwords to the public.
A patient newly diagnosed with leukemia, a parent concerned about a risky operation her child is facing, a precocious high school student--whatever their motivation, ordinary citizens have for decades enjoyed free access to the latest scientific and medical literature, so long as they could make their way to a state-funded university library. That is rapidly changing as public research libraries, squeezed between state budget cuts and a decade of rampant inflation in journal prices, drop printed journals in droves. The online versions that remain are often beyond the reach of "unaffiliated" visitors.
"We are in the midst of a massive transformation to the digital library," says Patricia Mickelson, director of the University of Pittsburgh's medical library. Scientists and doctors find the electronic resources much more convenient, she says, "and we just can't afford both the electronic and print versions."
Part of the problem, adds Deborah Lordi Silverman, the library's journal manager, is that the thousands of journals are put out by just a handful of publishers, who bundle their titles into " big deals" covered by a single contract. "The kicker with these deals is that in exchange for a guaranteed price, they say you can't cancel anything," Silverman complains.
Research libraries are likely to continue carrying print copies of general-interest journals, such as Science, Nature and the New England Journal of Medicine. And a few powerful institutions--among them the Massachusetts Institute of Technology and the University of California at San Francisco--have insisted on "walk-up" clauses in their contracts that allow any patron full access to their online journals at workstations within the library. But they are the exception; as a rule, Silverman says, publishers insist that their online journals remain "protected" from the general public.
Pressured by a boycott among some high-profile scientists in 2001, certain journals began offering free public access to back issues a year or more after publication. But most charge high per-view fees for recent articles.
The restrictive tactics have enabled publishers to squeeze more dollars from their subscribers. But the restrictions may turn out to be a strategic error, as the industry faces a backlash on several fronts. In June, Minnesota Representative Martin Sabo introduced a bill, the Public Access to Science Act, that would forbid publishers from claiming copyright on "scientific work substantially funded by the federal government"--a large fraction of basic and medical research. "It defies logic to collectively pay for our medical research only to privatize its profitability and availability," Sabo argues.
Also in June, a nonprofit group called the Public Library of Science announced that it plans to launch in October the first of two elite life science journals that will be free online to all readers. Funded by $9 million in start-up money from the Gordon and Betty Moore Foundation and backed by prominent scientists such as Harold E. Varmus, former director of the National Institutes of Health, the group plans to recoup its expenses by charging the scientists who submit their papers for publication. Print subscriptions will also carry a modest fee.
And M.I.T., the University of California system and about 140 other universities have set up so-called open-access archives in which researchers can deposit their papers before they are published, much as ArXiv.org has done for physics. According to Stevan R. Harnad, a cognitive scientist at the University of Quebec and a longtime advocate of such archives, the number of papers in these repositories grew from about 20,000 two years ago to 1.3 million at the beginning of 2003. They still capture a small fraction of the two million or so peer-reviewed articles published each year by journals. But the long-term threat to the highly profitable business of journal publishing is unmistakable.


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ICE TIME: Derek Forbort Q & A
Herald sports writer Brad Schlossman chats with UND defenseman Derek Forbort.By: Brad Elliott Schlossman, Grand Forks Herald
Q. So, what's this about you driving a minivan?
A. Myself and Dan Kristo share a minivan. It hasn't been running lately. She's in hibernation right now. We've been bumming rides, but hopefully we can get it going in the springtime.
Q. How'd you get it?
A. We got it from my mom.
Q. You have to be the only people in campus cruising in a minivan, right?
A. Yeah, it's awesome. We drive it with pride. It's been there for us over the years. We're not going to quit on her now.
Q. Has your game changed at all this year?
A. Not really. I kind of consider myself a defense-first kind of guy. I scored a couple more goals this year than years before, but other than that, I'm just trying to be solid defensively, be hard to play against and move the puck.
Q. Is it weird not playing with Ben Blood this year?
A. We had a good thing going. It was a little adjustment at first playing with Jordan (Schmaltz), but he knows the game so well. That makes it easy. We think the game the same way. He's a little more offensive and I'm a little more defensive.
Q. At least you are still paired with a No. 24, right?
A. Yes, the number stayed the same, but he's a different hand.
Q. What has it been like working with Brad Berry this year? Was it an adjustment?
A. It's awesome, I like it a lot. Cary Eades was great, too. (Berry) knows so many little things about the game. He works a lot with us in the mornings and that just helps us improve our games. He knows what it takes to get to the next level. It's been awesome having him around.
Q. What are your thoughts on the upcoming Denver series?
A. I'm excited. They're a pretty good team. It's a pretty big rivalry and always a fun series to play in. I can't wait to get it going.
Q. You guys always have plenty of fans there, don't you?
A. Yeah. It's pretty cool to hear the 'home of the Sioux' at the end of the anthem. We always have a lot of fans there.
Q. Are you glad you had last week off considering your long weekend after getting stranded on your return trip home from Omaha?
A. Yeah. That would have been terrible to have to play right away. We wouldn't have had much practice time or time to rest. It (the week off) came at a good time.
Tags: ice time, und sports, und mens hockey, und winter sports, updates, sports, und, hockey


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You are here: Products › Safety Signs › New No Smoking Legislation Signs
No smoking beyond this point - A Board Sign
Product Number: 0870554
Price: £9.90 (ex VAT)
Availability: From 3 days
Material: Self Adhesive Vinyl
Pack Qty: 1
Min Order Qty: 1
Dimension: 200 x 300mm
Supply unit: Each
No smoking beyond this point. For use with A board signs. Self Adhesive Vinyl. 200mm x 300mm.
These tough semi rigid signs have a very powerful adhesive undercoating. Simply peel off release paper and attach to the A Board on one or both sides. (The signs can also be easily applied to any other flat surfaces). For use with 'A' Boards. Stick a different sign on either side if required . Powerful adhesive backing.
** Please note Blank 'A' Board Stand for sign to go on, to be purchased separately **
Notes on the smoking ban:
The smoking ban in enclosed public places will be introduced in Wales and Northern Ireland in April 2007. From 1st July 2007, all work and enclosed public places within England must be smoke-free by law.
The smoking ban will apply to offices, factories, shops, supermarkets, pubs, bars, restaurants, membership clubs, public transport and work vehicles that are used by more than one person. Indoor workplace smoking rooms will no longer be allowed. Anyone wishing to smoke will have to go outside.
Premises and vehicles that are to be smoke-free under the new law will be required to have no-smoking signs in place and displayed in a prominent position; failure to display signage will result in an on the spot fine of £200. Smokers lighting up in banned areas will also face a fixed penalty notice of £50.
** Please note: unless specified standard colours will be used **
Catalogue page number: 358
For Bulk Discounts on these products call 0844 884 8737.


text: Find this wine Find this wine Raymond Cabernet Sauvignon 2010 At grotto a week before NAPA! Pin It Tweet 10 months ago by Hans More posts Raymond Reserve Selection Cabernet Sauvignon 2010 Hospice Gala. Nice. 2 months ago by Nancy A. Raymond Cabernet Sauvignon 2011 Yummy wine...def. buy again 2 months ago by MLB Raymond Cabernet Sauvignon 2011 Margarita deep when trying w/BBQ. Yumm tho. Nice $18 tamura wine. Will look to buy again. 3 months ago by Naoi Y. Raymond Cabernet Sauvignon Wine Nice cab enjoyed st 323 north Chatham 3 months ago by Rghof Raymond Merlo Estate Wineyards Cabernet Sauvignon Vintage 2006 Good cab 3 months ago by Kellenmiller


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Browse Directory
Agricultural (1)Commercial (1) | Residential (12) |
Featured Links
| We Buy Any House - http://www.ipropertybuyers.co.uk iPropertyBuyers having been buying houses and flats in the UK for since 2006 and, we buy any house, in any condition in 7 – 28 days. If you are selling your property, we have cash investors buying houses, stopping repossession, we can even buy your house if you are in negative equity, call us on 0800 756 9962, our lines are open 24hrs. |
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| estate agents in limehouse - http://www.lourdes-estates.com/ The Estate Agents offer flats for rent and apartments for sale in E14, Docklands and Canary Wharf area. They also offer property management services and selling help. Contact the estate and letting agents for more information. |
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| Ski property 4 Vallees, sales, rental & services - http://www.skiproperty4vallees.com Property consultancy based in Les Collons/Thyon, 4 Vallées, Switzerland Here to advise and guide you through the search and purchase process from initial viewing to completion and moving in to your new holiday home/investment property including after sales management and maintenance. We source from our portfolio of preferred suppliers who offer property in new and existing developments, holiday property ownership, building land and self build opportunities. Alternatively we can do a property search to match a clients specific requirement |


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A Common Name Installation in The Box
As we mentioned last week, artist and graphic designer A Common Name's latest work titled, Urban Geode Project, has recently made the jump from LA street art to The Box at The Standard, Hollywood. Aside from the hotel, her 3D paper sculptures which resemble crystal geodes can be found hidden in little nooks throughout Los Angeles. She's even created a little handy dandy map on her website, for those that feel the need to do a little urban art spelunking.
We have been having so much fun discovering A Common Name's little hidden gems all over Los Angeles we thought we'd ask her to share some favorite "hidden gems" of her own.
LA River Bike Path: A lot of the LA River is pretty bleak and desolate, but there is a beautiful green area with a bike path along it. It runs from Riverside down to Los Feliz Blvd and is a great way to see some beauty while you get exercise. It's one of the most "urban beautiful" places I've seen, with large white and gray cranes flying around the rushing water. I usually make my way to Atwater Village for Proof Bakery and Conoscenti Coffee, both worth a special trip.
Casablanca Restaurant: This is an old Mexican restaurant in Venice. It's the strangest and one of my favorite places to eat. The theme is Casablanca, the movie, with Humphrey Bogart and Ingrid Bergman plastered everywhere. Cabanas, themed paintings, casts of heads, a single guitar player accompanied by a boombox… but then the food is Mexican with a margarita cart that comes to your table, the best housemade tortillas and farmers cheese in salsa verde instead of regular chips and salsa.
The Museum of Jurassic Technology: An awesome museum filled with amazing offbeat oddities. I don't want to give away too much about this gem, just go.
Sugar Spice Cafe: If you like Chinese food, I wouldn't go to Chinatown for it. The really authentic delicious cuisine is in East Los Angeles along Valley Blvd in Rosemead. My favorite is Sugar Spice Cafe, they serve the best Shanghai soup dumplings in the city. It is a tiny shop located in what looks like a strip mall, but the owners are serving their amazing 178-year old family recipe. 227 W Valley Blvd # 168A San Gabriel, CA 91776
Vista Hermosa Natural Park: I hear people complain about LA not having enough greenery but I seem to find it everywhere. This park is nestled on the edge of downtown at 1st St. and Bixel. When you walk up the paths you can see an amazing view of Downtown LA. There are also streams and picnic grounds to discover, definitely a hidden gem in our urban setting.
A Common Name's installation for The Box at The Standard, Hollywood will be on display through mid-July.


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Champion Federer floors Ferrer at ATP finals
Former World No. 1 marches into semifinals
UPDATED 2:35 PM MST Nov 08, 2012The views expressed are not those of this site, this station or its affiliated companies. By posting your comments you agree to accept our terms of use.blog comments powered by Disqus


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John Street
Filming locations still to be verified/photographed:
The Curse of Clyde Langer (2)
Filmed: 2010
Additional locations as the crow flies:
Altolusso (Everything Changes): 0.06 miles.
Hope Street (The Curse of Clyde Langer): 0.08 miles.
Mill Lane (Day One): 0.16 miles.
West Canal Wharf (Love & Monsters, Lost In Time): 0.17 miles.
Millicent Street (Everything Changes): 0.18 miles.
Jacob's Antique Centre (Love & Monsters, Victory of the Daleks, Lost In Time): 0.18 miles.
Related Stories
The Curse of Clyde Langer [2010]: Clyde and Ellie shelter from the rain overnight
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"Susan B. Anthony formed the Equal Rights Association, refuted ideas that women were inferior to men, and fought for a woman's right to vote."
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While other industries have suffered, the nonprofit arts world continues to build in strength while it encourages the growth of innumerable small businesses on its periphery, thereby creating more jobs.
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As a microbiologist, I am particularly concerned with Mr. Bush's blatant disregard for science.
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Please enter your travel dates.
Superior Double Room (B Type)
Standard Twin Room
Aparthotel with kitchenettes and video security
Convenient location
Adjacent to Seodaemun subway station and just 2 km (1.5 miles) from Seoul Station, City Hall, and government buildings. Namdaemun markets and Gyeongbokgung Palace are within 3 km (2 miles).
Complimentary Internet
The aparthotel has complimentary parking and shuttle bus to downtown Seoul, a fitness center and golf practice system, sauna and steam rooms, and complimentary use of computers with high-speed Internet access.
Fully equipped kitchenettes
All 178 guestrooms are equipped with state-of-the-art video security, desks with complimentary (high-speed) Internet access, televisions with cable/satellite service and DVD/CD players, and fully equipped kitchenettes.
Hotel Amenities
- General
Vabien Suites II Serviced Residence has 178 guestrooms in an 18-story building. Guestrooms feature state-of-the-art security systems. The restaurant Mon Tour serves a hot and cold buffet breakfast daily, lunch, dinner, brunch, and afternoon tea. It has a bar. Guests at the aparthotel have access to a grocery/convenience store. Complimentary use of 2 computers in the lobby with high-speed Internet access, and complimentary in-room high-speed Internet access are available. Business amenities include a meeting room and express check-out. Shuttle bus service is provided to the shopping and downtown areas of Seoul. One-way transportation to the airport is available via shuttle service for a surcharge.
The aparthotel offers accessibility features such as in-room accessibility and roll-in showers.
Self parking: Complimentary parking is offered in a secure, underground car park.
- 24-hour front desk
- Air-conditioned public areas
- Airport transportation - drop-off (surcharge)
- Total number of rooms - 178
- Number of floors - 18
- ATM/banking
- Audiovisual equipment
- Bar/lounge
- Breakfast available (surcharge)
- Business center
- Business services
- Complimentary newspapers in lobby
- Concierge services
- Currency exchange
- Dry cleaning/laundry service
- Elevator/lift
- Express check-out
- Fitness facilities
- Grocery/convenience store
- Laundry facilities
- Limo or Town Car service available
- One meeting/conference room
- Multilingual staff
- Free parking
- Secure parking
- Free self parking
- Free guest parking during stay
- Porter/bellhop
- Restaurant
- Safe-deposit box at front desk
- Security guard
- Shopping on site
- Number of buildings/towers - 1
- Tour assistance
- Free wired high-speed Internet
- Internet
Available in all rooms: Free wired high-speed Internet
Available in some public areas: Free wired high-speed Internet
- Parking
Free parking, Free guest parking during stay, Secure parking, Free self parking
- Room Amenities
- Premium TV channels
- DVD player
- CD player
- Hypo-allergenic bedding available
- Air conditioning
- Climate control
- Ceiling fan
- Blackout drapes/curtains
- Direct-dial phone
- Voice mail
- Kitchenette
- Refrigerator
- Coffee/tea maker
- Complimentary bottled water
- Microwave
- Wake-up calls
- Daily housekeeping
- Complimentary toiletries
- Hair dryer
- Extra towels/bedding in room
- Handheld showerhead
- Slippers
- Shower only
- In-room childcare (surcharge)
- Electronic/magnetic keys
- Satellite TV service
- In-room safe (laptop compatible)
- Iron/ironing board
- Window opens
- Clock radio
- Desk
- Rollaway/extra beds available
- Cribs/infant beds available
- Free wired high-speed Internet
- Dining
Mon Tour - Restaurant. Serves steaks and fusion dishes. Includes a bar. Dessert and hot appetizers are also included. Open for breakfast, lunch, and dinner.
Outback Steakhouse - Restaurant. Features Australian memorabilia, boomerangs, surfboards, maps, and flags. Serves chicken, seafood, beef, steak, chops, ribs, and pasta dishes. Australian beer and wine are also available.
- Recreation
The nearest park to Vabien Suites II Serviced Residence is Yeodo Park, a 10 minute ride by subway or taxi. It offers tennis courts, jogging tracks, in-line skating and a children's playground. There are numerous golf courses in the vicinity of Seoul, including Asiana Country Club (25 km/15 miles), Shilla Country Club (28 km/17 miles) and New Seoul Country Club (30 km/18miles). In winter, the nearest ski areas are Bears Town (40km/25 miles) and Yang-ji (60km/37 miles).
The recreational activities listed below are available either on site or nearby; fees may apply.
- Golfing nearby
- Skiing - downhill nearby
- Snowboarding nearby
- Tennis nearby
- Running track/path nearby
- Playground nearby
- Aerobics on site
- Golf - driving range on site
- Accessibility
To make requests for specific accessibility needs, complete the "Special or Accessibility Requests" section of "Trip Preferences" when you book your hotel.
- In-room accessibility
- Roll-in shower
Policies & Fees
- Check-in
Check-in time starts at 3 PM
- Check-out
Check-out time is noon
- Payment types
Accepted at this hotel: American Express, Diners Club, JCB International, Visa
- Pets
Pets not allowed
- General
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Parking height restrictions apply
- Fees
- The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Breakfast fee: KRW 15400 per person (approximately)
- Rollaway bed fee: KRW 66000 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Additional Details
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.


text: Only hotels in Valparaiso are listed below. Search for cheap and discounted hotel and motel rates in or near Valparaiso, IN for your personal leisure or group travel. Discover the most favored Valparaiso, Indiana hotel and motel rooms. Browse the Valparaiso hotels to find the perfect lodging! Please use the provided map of the Valparaiso hotels. Group booking? Search Valparaiso Group Hotel Rates


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I once went to comedy traffic taught by a "comedian" where the main thing I learned is that there's nothing funny about breaking the law. This time around I decided to go to a class taught by a non-performing civilian. To protect his anonymity, let's call him Barney.
The first thing he did was go around the room and ask everyone what they did for a living and when they'd answer he'd try to get something free from them. For instance, when one guy answered "hotel cook," Barney asked if he could get some food delivered to the traffic school and specified that he especially enjoyed lobster.
When he arrived at me I lied because I didn't want him to show up at my shows.
I said, "I'm a writer."
"Have you written anything we've heard of?"
He said, "I just read "Fifty Shades of Grey but I only read the kinky parts. I have a safe word and it's 'Don't stop.'"
He proceeded to go over traffic laws for the next eight hours and when I say "go over traffic laws" I mean imparting extremely personal tidbits about himself and asking for feedback from the room while intermittently mentioning lane changes in intersections.
During the course of the day we learned, among other things, that he was conned by a hooker who said she'd go get him the drugs he'd just bought but never returned and that he'd been arrested and maced seven times in the last few years for "trying to leave this realm and meet his maker."
Pretty quickly I realized this was not traffic school at all, it was just a $387 one man show with traffic laws serving as the spine. Well played, Los Angeles.


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It sits at the lowest spot on earth, is fed by one of the world's most significant waterways, and served witness to humanity's passage out of Africa. And it's dying. The Dead Sea, among the most remarkable natural phenomena on the earth's face, has lost a third of its surface area over 50 years, and continues to shrink three or more feet annually -- entirely because of human behavior.


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BL2 and Season Pass AND The Mecromancer character are all 50% off: http://www.greenmangaming.com/?gmgr=besadati http://blog.greenmangaming.com/2012/12/more-great-festive-deals-ding-dong.html so much goodness!!!
I think it has been 50% off on steam 3 different times now since the Christmas sale started. I don't like the term season pass either, because it feels like I am getting the game, but for only a limited time before I have to renew my season pass.
not a problem for me, DLCs make me want to throw up. I would rather have a full expansion rather than little mini-story addons. I usually end up just playing the base game.
BL2 is the only game I've purchased DLC for. It's an amazing base game and the 4 add-ons you get for $15 is well worth the 20-40 hours you'll play it for. But, whatever
Don't know but I tried it for the season pass and it worked though it usually doesn't work for already discounted items.
this random dude at marcus' gave me a friggin awesome sniper for no reason! there was nothin around him, but i pressed e for no reason. and he said he didnt want it and wanted me to have it :O
Im not sure if anyone has alrady posted this in here but anyway if anyone is getting realy bad FPS in the game and there running a FX 8120 or 8150 (Bulldozer) Updating the BIOS fixed my friends problem of Low FPS in game (max 37FPS) using a GTX 295. Just thought id add that if anyone was having issues the same as my friend was. His mobo was a Gigabyte 990FX board.
Nice, did you pick that up during the Gear Up Weekend? A buddy and I spawned Vermiverous and picked up a nice Norfleet. Also, have you guys seen the drama about some idiots calling TinyTina racist? Seriously stupid people!
but i got 4 already :O one in lvl 36 and one on a later level. ps since i finished this game 3 times, i used a trainer to get some monies
yeahhh... while playing seriously whenever i needed cash. i used to go to caustic caverns and shoot up some crystallisks
I honestly never needed cash in this game. Most weapons that were in the machines suxed anyway. I always go lucky to find them or win some in the slot machines.
I thought that's how everyone played, didnt realise anyone actually bought anything from vending machines! And from what i saw, all i've ever used money on is slot machines and ammo.
I'd like an auto ammo pickup option, unless there is one. I dont like frantically tapping E while facing an ammo stash while in a boss fight. I know you can hold E, but still, i'd like to touch ammo or walk on it like an arcade shooter to pick it up!
You kids and your new world problems. Back in my day there wasn't auto-pick up on anything. And we had to type out the words "Pick up shotgun shells" for the computer to even have a clue what we wanted. God forbid you made a typo and accidentally killed yourself on a rusty screw.
Thanks for the tip. I just picked up the game and it's kickass. Although I'm still at the beginning [sanctuary] of my first play thru is there other hotspots for good weapon pickups?


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United States >
Missouri >
Lake of the Ozarks >
Sunrise Beach
Free High-Speed Internet
Free Parking
Pets Allowed
Swimming Pool
Price Range (Based on Average Rates):
- Official Description (provided by the hotel):
- Deepwater Inn Moteal has been a part of the Lake of the Ozarks for many years. Located on Highway 5 in Sunrise Beach, known as the Westside, we are still close to all lake area attractions, shopping, boating, and golfing. ... more less


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Washington State Parks and Recreation Commission 1111 Israel Road S.W., P.O. Box 42650, Olympia, WA 98504-2650, (360) 902-8500 Don Hoch, Director
Discover Cama Beach event kicks off host of State Parks Centennial 2013 events for the season
OLYMPIA – March 12, 2012 – The Washington State Parks and Recreation Commission announces the first of many Centennial 2013 events in 2012 – a fun-filled day of activities at Cama Beach State Park on Camano Island. Discover Cama Beach will take place from 1 to 4 p.m. Sunday, March 18, in honor of State Parks' 99th birthday. The event features trail and beach walks, talks about area flora, geocaching demonstrations and dancing to live music. Park staff will provide free popcorn and cupcakes, while the Cama Café's regular menu will be available for purchase during the event. Additional information about the event can be found at www.camabeachfoundation.org/. Friends of the park are working with staff to offer this public event. March 18 and 19 are state parks "free days," when the Discover Pass will not be required to visit a state park. Discover Cama Beach is the first of many Centennial 2013 events leading up to the park system's 100th birthday in 2013. Future events include park fun days, tours, demonstrations, cultural, music and arts events, interpretive activities, recreation days and more. For information about State Parks events in this 100th celebration year, visit www.parks.wa.gov/events/ and watch for reminders on State Parks social media. Recently added to the celebration events list is Discover Riverside, a day-long celebration of recreational and interpretive opportunities from 10 a.m. to 4 p.m. Sunday, June 24, at Riverside State Park near Spokane. Friends of the park are working with staff to offer a variety of activities, including interpretive history, crafts, hikes, pony and trail rides, and motorized fun in the park's ORV area. For more information on that event, visit www.riversidestatepark.org. As part of Washington State Parks' Centennial 2013 vision, the agency adopted performance goals to make improvements in parks during the decade leading up to the park system's 100th birthday in 2013. Prior to the economic recession, improvements were made in every state park, and progress was made on a variety of agency goals, including expanding the agency's event offerings and increasing volunteerism and partnership efforts. Progress on the Centennial 2013 can be found at www.parks.wa.gov/Centennial2013.


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Review: A Textbook of Translation
ユーザー レビュー - GoodreadsAn interesting read for every upstart translator. Good practical advice, although some of the theoretical theses are somewhat out-of-date. A further limitation of the book is its orientation towards ...
Review: A Textbook of Translation
ユーザー レビュー - Ayu - GoodreadsA little outdated (published in 1988), but still a good reference book. Not necessarily readable; very technical. レビュー全文を読む
acronyms adjective adverb ambiguity appear appropriate authoritative become case-partners clause cliche collocations colloquial common communicative translation componential analysis connotations context contrast cultural equivalent cultural words descriptive term dialect dictionaries discourse analysis double-barrelled names emphasis endoscopy English eponyms examples fact faux amis French function German gerund grammar Hodgkin's disease idiolect idioms important informative text institutional terms jargon less lexical gap lexis linguistic literal translation literary meaning metonyms morphemes neologisms normally Note noun object one-to-one original over-translate particular phatic phonaesthetic phrasal phrasal verbs phrases poetry pragmatic proper names purpose reader readership recognised reference referential Romance languages semantic translation sense sentence SL text SL word social sometimes sound-effect standard stock metaphors style synonyms syntactic target language technical term Tipp-Ex TL culture trans transferred translation problem translation procedure translation theory translationese translator's under-translation unfindable unit of translation usually verb verb-noun vocative vocative texts whilst writing


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- See more at: http://blog.ninanet.com/2011/04/29/cufon-and-ie9#sthash.rnJaCUl8.dpuf i
The S&S Teardrop air cleaner is one of the most recognizable shapes in the industry. In fact, the teardrop shape is a registered trademark of S&S Cycle, Inc. Genuine S&S teardrop air cleaners have special features like the uniquely designed backplate with air horn style radiused entryway and the dimpled cover with air directional cone on the inside. This design helps maximize air flow by giving intake air an efficient, easy path to follow into the carburetor. Fits S&S Super E and G carburetors in 1993-1999 Harley-Davidson® big twin and 1991-2003 Sportster® models. When used on Sportster® models, this kit must be used with 3/8 inch thick insulator block 16-0497 or 16-0498.


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Hang tight!
Recipe by rtigger4
"This was a favorite summertime treat in our house and one of the many recipes that was passed down to me from my mom."
Watch video tips and tricks
1 cup heavy whipping cream
1 (8 ounce) package cream cheese, softened
1 cup confectioners' sugar
1 tablespoon lemon juice
1 teaspoon vanilla extract
1 (9 inch) baked pie crust
3 bananas, sliced
1 (16 ounce) can blueberry pie filling
* Percent Daily Values are based on a 2,000 calorie diet.
Blueberry Cream Cheese Pie
Serving Size: 1/8 of a recipe Servings Per Recipe: 8 Amount Per Serving Calories: 518 Calories from Fat: 256
Holiday cookies, cakes, pies, and breads. Get recipes and inspiration.
Get time-saving recipes to save your busy life.
Find just the right recipes for your holiday get-togethers.
See how to make a sweet and tart, two-berry pie from scratch.
See how to make a simple custardy blueberry pie that's not too sweet.
Make a delicious fresh blueberry pie, complete with lattice crust.


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Family of 7 escapes before flames engulf vehicle
MARLBOROUGH, Mass. (WHDH) -- A family made a great escape thanks to the help of a Good Samaritan.
The family got out of their Suburban just moments before it burst into flames on Interstate 495.
Sarah Batchelder said she was driving behind the Suburban and noticed flames coming from underneath it. She said that she and other drivers beeped their horns to get the driver to stop.
"Pulled over and saw four children come out of the car with the mom and father had a 2-month-old baby," said Batchelder. "I immediately got out and was calling 911."
Batchelder said she stayed with the children, who were 11 years old and younger.
"I think they were scared initially, but once they were sitting down -- we as the adults were far more nervous than they were. I think they were keeping us calm," said Batchelder.
Batchelder said the family was in the process of moving from Springfield, Mass. to Maine. The SUV was packed with clothes and personal belongings.
She said the children were remarkable.
"The couple times they had said, 'Oh my stuffed animal is gone' another sibling would say 'But we're here,'" said Batchelder. "One of the little kids said, 'Oh you're a hero' and I said, 'I'm not a hero.' I think most people would do the same and I just said, 'Promise me you'll pay it forward when you see someone that needs help.'"
Batchelder works for the Gap. All of the family's clothing will be replaced.


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Hospitality Management
and Culinary Arts
Welcome! The award-winning hospitality management and culinary arts programs at Manchester Community College offer students a choice of degree and certificate programs in the areas of culinary arts, foodservice and hotel-tourism.
Both the Culinary Arts and Foodservice Management associate in science degree programs have been granted exemplary status by the American Culinary Federation Education Foundation (ACFEF). This distinction is a guarantee to students that their program has met or exceeded the standards set by the ACF Accrediting Commission and the foodservice industry. Graduates from this program may apply to the American Culinary Federation (ACF) to become a Certified Cook, a nationally recognized certification.
Over the years, MCC graduates have gone on to own bakeries, serve as chefs and managers in both formal and informal restaurants, work in foodservice settings in health care, business and industry, work in hotels of all sizes and hold management positions in many areas of the hospitality field.
Information Sessions and Culinary Arts Center Tours
Tour the Culinary Arts Center while learning about program options in culinary arts and hospitality management. There will be plenty of time to answer all your questions. To get the most out of your session, please review our culinary arts and hospitality management web pages.
E-mail Carl Stafford to reserve a space at an upcoming Information Session/Culinary Tour.
July 16, 6:00 PM
August 14, 6:00 PM
Please check back for future postings.
Tours begin in LRC A258. Please allow enough time to locate this office, as tours leave the area promptly.
Video: Culinary Arts at MCC
Degree Programs - View the Program Curriculum
Certificate Programs - View the Program Curriculum
Career Information
- Learn about a career in hospitality managment and culinary arts.
Carl Stafford, Professor
Department Chair
MCC is proud of its academic excellence, new facilities, flexible schedules, small classes, low tuition and faculty with both academic and "real world" credentials. The College offers over 60 programs, transfer options, financial aid and scholarships, as well as access to baccalaureate degrees through guaranteed admission programs with several universities. MCC is situated on a park-like campus and is easily accessible from I-84.