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Physical Security at Microsoft: Taking Advantage of Strategic IT Convergence
Technical White Paper
Published: September 2009
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Technical White Paper, 1.89 MB, Microsoft Word file |
Situation |
Solution |
Benefits |
Products & Technologies |
Implementing and monitoring physical security for an enterprise the size of Microsoft can be cumbersome and expensive. Traditional approaches to physical security are inefficient and difficult to manage effectively on a global scale. |
By building a strategy for physical security that relies on standard off-the-shelf products and the existing IP networking infrastructure, Microsoft has been able to realize substantial cost savings, improved security, and other significant benefits. |
Executive Summary
A comprehensive security program for an organization includes both the physical security of facilities and the logical security of IT resources. Physical security includes restricting access to buildings and monitoring alarm systems for fire or break-ins. Logical security of IT resources includes restricting access to sensitive data and monitoring network traffic for signs of suspicious or malicious activity. At Microsoft, the strategy for developing the processes and solutions that help provide physical security includes a partnership between the internal Global Security and Microsoft Information Technology (Microsoft IT) teams. This partnership takes advantage of the available technology and technical resources to provide a scalable system for life safety and facility monitoring that can be managed from virtually anywhere in the world.
Through the establishment of three regional Global Security Operations Centers (GSOCs) and the strategic deployment of security systems, the Global Security team is improving the way it protects Microsoft assets, information, and employees. By aligning physical security drivers and IT delivery mechanisms, the team can produce an environment where physical security and IT complement each other rather than compete with each other.
Microsoft encompasses more than 700 sites globally. The Global Security team must protect resources at those sites. This task includes monitoring more than 27,000 pieces of hardware: card readers for physical access, cameras, fire panels, environmental alarms, biometric security systems, duress alarms, and additional devices and sensors. Global Security must also manage more than 185,000 active holders of access cards and more than 30 million system events each month (for example, users who have misplaced their access cards, maintenance alarms, unauthorized access, building fires, or natural disasters).
With an enterprise as large as Microsoft, monitoring and protecting assets around the world is a challenge. The traditional security strategies were too cumbersome and costly to be effective. Microsoft developed the convergence of physical security infrastructure with IT practices by using off-the-shelf software applications wherever possible, to create a more streamlined, efficient, and cost-effective security solution.
This paper is for business and technical decision makers who are interested in learning how Microsoft uses the IT organization, Microsoft technology and products, and third-party resources to provide physical security services to Microsoft personnel and locations worldwide. Many of the principles and techniques that this paper describes can be employed to manage physical security in any organization. However, this paper is based on Microsoft experience and recommendations, and it is not intended to serve as a procedural guide. Each enterprise environment has unique circumstances; therefore, each organization should adapt the plans and lessons learned described in this paper to meet its specific needs.
Note: For security reasons, the sample names of internal resources and organizations used in this paper do not represent real names used within Microsoft and are for illustration purposes only.
Key Challenges In Microsoft Physical Security Operations
Physical security operations are very important to Microsoft. The Global Security team is responsible for a large global organization with 700 sites and more than 185,000 employees and other personnel. The key challenge for Global Security is to provide a safe and secure environment at a reduced cost and to improve productivity by using solutions that are scalable and extensible.
Previously, security solutions at Microsoft had been built using traditional physical security strategies. Closed circuit television (CCTV) cameras existed at each location and fed to traditional video recording equipment. The tapes in these video recorders had to be constantly changed as they reached capacity, and they had to be securely archived. Attempting to access the video data required sorting through hundreds or thousands of tapes, and then scanning them in a linear fashion to find a specific point in time. Without centralized monitoring facilities and the IT infrastructure to support the security model, each site required more personnel on site to monitor and respond to alarms. In addition, outsourcing the monitoring and response of the fire alarm system represented a substantial ongoing expense. Finally, the 60 different proprietary hardware and software products used for physical security were not scalable, extensible, or easily supported by the existing IT organization.
Microsoft Solution for Physical Security
Microsoft built its converged approach to physical security on a foundation of information technology. Using standard, off-the-shelf software applications and the existing global IP networking infrastructure provides the keystone for the success of the solution. Taking advantage of the IT infrastructure in the Microsoft environment enables Microsoft to monitor its entire enterprise from centralized locations, and still respond or dispatch personnel wherever they are needed throughout the world.
Approaching security as a unified initiative enables Microsoft to monitor and protect more assets by using fewer resources. Global centers for security monitoring can deliver total interoperability, including failover capabilities as necessary. To effectively monitor and protect its resources, Microsoft built its solution on 10 essential design principles to provide a layered security model. The design principles, which are discussed in detail in the "Convergence Strategy" section later in this document, helped the architects of the strategy for physical security to find a balance between providing security for the infrastructure and enabling business functions.
Ultimately, the goal of the system of monitoring physical security is to extend human senses to the greatest extent possible via technology, in order to simulate or predict a ubiquitous presence and allow for timely mitigation. IP, low-light, and infrared cameras simulate sight. Motion sensors and proximity/barrier sensor alarms simulate touch. Audio sensors that detect anomalous noises or spikes in background volume simulate hearing. Using IT mechanisms to extend these senses around the world helps satisfy the mandate of physical security without necessitating the deployment of a static physical presence at every location.
By using a variety of Microsoft technologies and some third-party technologies, the Global Security team can monitor sites around the world and direct a precision response that is appropriate to the event. The sensor data and information at the team's disposal enables it to quickly analyze and understand the impact of an event, and to engage the appropriate on-site resources when necessary.
Convergence Strategy
Microsoft based its initiative of converged physical security on a design philosophy that included a strategy for managing physical access to Microsoft resources and the Weighted Business Model. The Weighted Business Model (illustrated in Figure 1) incorporates the balance between technology, monitoring, and response, and the administration of all three.
Figure 1. Depiction of the components of the Weighted Business Model
The Weighted Business Model helped Global Security understand and define the key components of physical security and their relationship with each other. This understanding enabled the team to implement an effective and efficient strategy.
Another key component of the success of the initiative for converged physical security is the cooperation of different departments and teams within Microsoft. A fundamental part of this cooperation is establishing relationships and expectations between the various entities. The Global Security team understands that the success of any project in a corporate environment depends on support from senior and executive management. Global Security has worked diligently to ensure that senior management understands and supports the goals of the strategy for physical security.
Analyzing the functions of the organization, and understanding the benefits and pitfalls of different approaches, assisted Global Security in developing physical security objectives to meet the unique needs of the business across all regions. To produce the physical security design, Microsoft managers agreed to a basic set of design principles and continually used them as the touchstone for new decisions. This enabled them to maintain the integrity of their design and not be distracted by the latest state-of-the-art of technology. The following design principles represent the business parameters and functional design elements that Global Security focused on.
Deterrence value. Security measures must strike a balance between security and functionality. Because part of the strength of that balance is in creating the awareness that physical security exists, security measures should be conspicuous and strategically placed. Simply making people aware of monitoring devices and other physical security measures helps to deter theft or trespass.
Remote monitoring. Monitoring security systems from a remote location provides the ability to centralize the administration and response. One of the benefits of integrating physical security with information technology is the ability to use a smaller, centralized team of individuals to monitor and respond to events throughout an entire region. Event-based response and signal prioritization ensure that the most important events receive immediate attention, and they help facilitate continuity of response throughout the enterprise. Microsoft also takes advantage of remote functionality to maintain and troubleshoot the physical security equipment over the network.
Precision response. Closely related to remote monitoring, the solution must provide for precision response. If the design philosophy calls for remote monitoring from a central location, it also must ensure that the proper resources can be dispatched on site in a timely manner when an event is detected. By using the tilt and pan functionality of the IP cameras, and correlating information by using other technologies, Microsoft can remotely assess incidents and dispatch an appropriate response.
Off-the-shelf infrastructure. By using standard off-the-shelf hardware and software, the Global Security team made a conscious decision to adapt its processes to the infrastructure and not the other way around. The use of off-the-shelf products reduces the costs of both implementation and maintenance while increasing continuity and efficiency in delivery because Microsoft can apply standard training and support services. Global Security has established long-term relationships with key vendors to build into their products new, standard features and functions according to business priority. These relationships help Global Security improve longevity of the product life cycle while still acquiring essential requirements over time.
Use of Microsoft and partner products. Wherever possible, the design of physical security at Microsoft relies on Microsoft products. Global Security analyzed various Microsoft tools and applications and used them to deliver much of the core technology of the solution. As new Microsoft products are developed, Global Security evaluates them to determine what role or impact they might have in the strategy for physical security. The third-party products that Microsoft uses in its strategy are built on Microsoft technologies such as Microsoft® SQL Server® database software, Microsoft .NET connection software, and Microsoft SharePoint® Products and Technologies.
Remotely managed IP devices. Microsoft uses the existing global IP network to handle rapid changes in hardware and to achieve faster and more cost-effective scalability. Microsoft can deploy security devices, like IP cameras and card readers for physical access, more efficiently because installation is less likely to require additional proprietary components or a separate cabling or communications network. Using IP-based edge devices also enhances the ability to monitor and maintain the equipment at Microsoft.
Defense in depth. Defense in depth provides multiple layers of security at a facility that is appropriate to asset risk. The foundation of the concept is that requiring additional security controls, or layers, along with an approach to protect critical assets, develops a mechanism to systematically delay, effectively intervene in, and mitigate risks. A threat that infiltrates one layer is detected at another layer, giving Microsoft multiple opportunities to detect and respond to an event. Defense in depth for physical security begins with incorporating physical security into the design of facilities. It also considers property boundaries, building approaches, parking areas, ingress and egress points of a building, and flow of human traffic through the building. It also includes physical security devices, like access card readers that grant or prevent access and log activity at facility entry points, biometric authentication, camera systems, hardened construction, and other discreet sensors that monitor specific areas. All of these functions combined provide a layered defense strategy in protection of Microsoft resources.
Forensics/investigative model. A critical component of the design philosophy is to ensure that video data, access logs, and other pertinent information are properly captured and stored for investigation if a physical security incident occurs. The Global Security team must be able to retrieve and analyze monitoring data and log information in order to determine when and how an event occurred, or the identity of relevant persons if necessary.
Reliability. An infrastructure must be reliable and work when needed. New technologies may promise additional functionality but can be a hindrance if they do not have a consistent expectation of availability. Microsoft evaluates all new technologies against this core ability to provide a consistent level of expected uptime.
Sustainability. Sustainability is the ease in which a new infrastructure or device can be maintained and supported. As the environment increases in size and complexity, this element is crucial to keep support costs low.
Business Benefits
Microsoft has experienced a variety of benefits from merging physical security with IT, including the ability to automate many functions and the increased ability to use monitoring technologies in forensic investigations. However, four benefits have affected Microsoft the most: reduced costs, improved security, scalability and extensibility, and business continuity. These benefits help provide more consistent and reliable delivery of security throughout the organization.
Reduced Costs
Centralized monitoring and management of physical security result in less need for on-site personnel, reducing licensing costs for hardware and software. Taking advantage of off-the-shelf Microsoft applications provides added value through product familiarity and integration, and centralized training enables Microsoft to deliver consistent training efficiently around the world. In Europe alone, Microsoft estimates a cost savings of almost $4.4 million US.
Using equipment that connects to and communicates over the existing IP network infrastructure greatly reduces the expense involved with deploying equipment or establishing entirely new sites. In addition, the automation and efficiency provided by IT enables Microsoft to monitor the infrastructure for physical security around the world from the three regional GSOCs, eliminating much of the need for costly outsourced personnel. By implementing and monitoring its own Underwriter Laboratories (UL)�compliant fire alarm system, Microsoft also saves a significant amount of money over the cost of outsourcing that function.
Improved Security
Using IT tools and technologies, particularly off-the-shelf software applications, enables Microsoft to deliver physical security more effectively than it could with traditional methods. The integration of physical security and IT systems also provides a more direct and immediate link between the role and status of an individual in the organization and his or her ability to access specific sites or locations.
Using the enterprise network and IP-based camera systems enables more sites to be monitored with fewer on-site personnel. Storing the recorded video data on DVRs allows for more efficient review of video feeds and helps the Global Security team operate more efficiently.
Scalability and Extensibility
Microsoft can quickly and cost-effectively scale its security needs as growth demands. With the core infrastructure in place, bringing additional sites online is relatively simple.
Traditionally, Microsoft had to procure and implement new or separate systems for building alarms, physical access control, fire monitoring and alarms, closed-circuit cameras and recorders, and other systems. It also had to hire or outsource personnel to guard and manage the new site. Although some additional access control, alarm, and camera equipment is still necessary, the convergence of physical security with IT—along with the central monitoring and response that the GSOCs provide—means that Microsoft does not need to build a completely new infrastructure at each new site. The incremental increase to the existing infrastructure today is significantly less than with the old approach to physical security.
Microsoft may need additional personnel to handle the monitoring and response for the increased signal load that adding more sites creates. Managing the monitoring from centralized security operations centers enables the organization to better balance scheduling needs and training, and to add resources as necessary.
Business Continuity
Each regional security operations center can receive and monitor signals from the entire enterprise. The Global Security team can therefore provide consistent service levels—even if a significant event causes a temporary spike in security events, or if an entire operations center goes offline.
By using centralized policies and procedures, in addition to consistent training materials, the Global Security team can also ensure that Microsoft will receive the same service, delivered in the same manner, regardless of which regional operations center is monitoring and responding to the security events.
Security Operations Centers
Microsoft has three GSOCs that monitor security for all Microsoft assets on a regional basis. The primary GSOC is in Redmond, Washington. The Redmond GSOC establishes standard processes and procedures for the global infrastructure, so Microsoft classifies it as a Tier 1 facility. The other regional GSOCs—the Tier 2 facilities—are in Thames Valley Park (TVP), United Kingdom, and Hyderabad, India. Finally, 15 local Tier 3 facilities, called Campus Security Operations Centers, monitor their locations during business hours only and are monitored by Tier 1 or 2 operations centers after hours. All of the facilities share the same technical infrastructure, which enables managers to make business decisions to cost-effectively add or consolidate centers as needed.
The GSOCs monitor more than 700 physical sites worldwide. These sites include approximately 185,000 active personal accounts, 10,250 access card readers, 8,500 IP-networked video cameras, and 330 fire panels. In addition, the sites include more than 8,000 other devices, including duress alarms, biometric security systems, and environmental alarms.
Each GSOC monitors and responds to signal data and event notifications within its region. Signal data includes incoming data from all of the equipment related to physical security access control, monitoring, and communications. The GSOCs also facilitate communications and dispatch on-site security in response to events.
Figure 2 maps the GSOC monitoring coverage.
Figure 2. Map of GSOC monitoring coverage
Microsoft developed this security network to flexibly share the operational workload globally. If an event is large enough to require the attention of an entire GSOC or if a GSOC becomes inoperable because of a catastrophic event, the affected GSOC can transfer its operational and technical responsibilities to another GSOC, which will then assume the control over both regions. This process occurs through technical and operational load sharing.
Technical Load Sharing
Technical load sharing creates an environment in which any of the GSOCs around the world can access and operate every system. This network enables the systematic and seamless transferring of alarm monitoring and integrated access, video monitoring, fire and life safety systems, Radio over IP (RoIP), emergency phone call (911) monitoring, and event notification and escalation.
Alarm Monitoring and Integrated Access
To monitor all of these sites around the world and provide an interoperable environment, Microsoft uses Lenel OnGuard. Lenel serves as the primary signal monitoring and integrated access backbone for the global security infrastructure. The application uses Microsoft SQL Server 2005 to store and maintain the data that it needs to manage and monitor the physical security devices throughout the Microsoft infrastructure. Lenel works seamlessly with more than 27,000 devices globally to give operators information about alarms and notification of events. From this information, the operators can determine a precision response to an event. The information is logic driven. In other words, the Lenel system can programmatically assess the severity of the information to automatically determine which information is most urgent.
Figure 3 demonstrates how access control is integrated into other elements of the technical environment. This is a detailed depiction of the relationship between the systems for physical security card access, the data storage repositories, the application and communication servers, and the end-user computers.
Figure 3. Technical overview of integrated access
Video Environment
The security cameras are mapped to devices and access card readers in Lenel to enable one-click retrieval of live video as notification of events and alarms arrive from the Lenel system. The GSOC team can remotely tilt and pan many video cameras to get a panoramic view of the area. Relevant video captures are stored on 750 digital video recorders (DVRs) and network video recorders (NVRs) that are integrated into the global network infrastructure to provide viewable archive data. Microsoft can modify its retention practices on a country-by-country basis to support local regulations. Operators can also retrieve recorded video footage from the DVR to analyze the minutes leading up to the event to help them identify the cause of the alarm. This robust viewing environment enables users to view a prior event and forensically identify who may have been at the scene.
Fire and Life Safety Systems
At Microsoft, fire and life safety systems extend to more than 330 panels, and the monitoring solution is a UL-listed central station. This certification enables Microsoft to self-monitor fire alarm signals within the United States and thereby reduce overall monitoring costs and quickly support business continuity. The U.S.-based GSOC monitors the fire sensors and alarms and dispatches local emergency response as needed for fire events. The system uses several types of hardware but is primarily based on Radionics panels mapped to Lenel, Simplex, or Siemens monitoring services.
Radio over IP
Microsoft security requirements call for each GSOC to monitor and manage security response over very large geographic areas where typical radio frequency (RF) communication is limited. The Global Security team extends the reach of RF communications by using RoIP over robust network services. This capability enables specific monitoring centers to communicate directly with responders at remote locations without relying on cellular phone technology. In the Microsoft environment, this functionally enables the GSOC in India to speak directly to a field officer in the United States. Alternatively, a field officer in the United Kingdom can speak with a field officer at any RF-enabled facility worldwide. Microsoft uses a standard Motorola solution to deliver RoIP.
911 Monitoring
In the event of a life safety emergency, Microsoft personnel are directed to call 911, or their regional public safety number, as the first response. The Redmond GSOC is notified of all 911 calls that occur from locations on the Microsoft campus and can listen to the calls as the individuals speak with the 911 center. The GSOC can then validate each situation, collect valuable information about the event, and dispatch responders as needed. The Microsoft response teams can help route and escort the police or fire teams to the location and provide access to secure facilities.
Event Notification and Escalation
Event notification and escalation are critical to the deployment of a precision response throughout the Microsoft global environment. Microsoft uses AlertFind as an externally hosted application and notification service that delivers messaging to people through multiple devices by using user-specified escalation rules. This application has persistence in notification, may require acknowledgement, and can be configured for use over secondary communication lines.
Operational Load Sharing
Operational load sharing refers to the applications that enable all three of the GSOCs to access and operate any of the other regions at a tactical level. It includes areas such as consistent policies and procedures, management of critical incidents, geographic mapping, internal communications, and investigative case management.
Consistent Policies and Procedures
Whereas Lenel is the bckbone of technical load sharing at Microsoft, Microsoft Office SharePoint Server 2007 gives the global organization an operational backbone. This application enables all of the GSOCs to pull data from the same sources, yet presents it in a way that is regionally based. Files such as policies and procedures, points of contact, and training all reside on a SharePoint site that can be accessed from anywhere. If a GSOC becomes inoperable, another GSOC can easily obtain the needed information to tactically respond to an event outside its region with little, if any, downtime. In addition, the SharePoint site is a hub for each operations environment to access administrative files such as evaluations and time-off requests. Users can also see their schedules online, even from home.
Management of Critical Incidents and Site-Specific Data
The Microsoft Office InfoPath® 2007 information-gathering program enhances the data management functionality of Office SharePoint Server 2007. Office InfoPath is an application that enables the primary party to create and deploy electronic forms to gather information efficiently and reliably. Microsoft uses the automation of Office InfoPath and Office SharePoint Server to manage contacts and associated escalations for more than 700 sites.
Office InfoPath enables users to enter instructions and help text directly on the form while completely automating the submission and database connection to Office SharePoint Server. The built-in management and automation of Office SharePoint Server helps ensure that the data goes to the appropriate teams and sends updates or follow-up instructions without requiring an investment in a large amount of administrative effort. Taking advantage of the synergies of these two applications has reduced administrative time from months to hours.
All GSOCs currently use Office InfoPath forms for acquiring site-specific data such as headcount, total square footage, and whether a building is in fire hold or bypass. In addition, Office InfoPath has become the primary means by which GSOCs compile and present information related to critical incidents that directly affect Microsoft sites or staff. This capability gives key security personnel a single source for accurate, up-to-date information about incidents as they occur, eliminating time delays and miscommunications.
Geographic Mapping
Microsoft uses IDV Solutions Visual Fusion product, which is a partner product that takes advantage of the Microsoft Bing Maps platform to geographically display all site locations around the world. Visual Fusion also displays site-specific data that the GSOCs collect through Office InfoPath and Office SharePoint Server, in addition to publically available GeoRSS feeds. This mapping helps determine what sites are within affected areas and other critical information needed when natural disasters, weather events, or political events occur.
During high-priority incidents inside buildings, relevant video feeds and building maps with device overlays are displayed in the GSOC to enable tracking and monitoring of an event. Security personnel can operate devices such as door readers and video cameras directly from the maps.
Internal Communications
Another tool that the GSOCs rely on to effectively manage the global security infrastructure is Microsoft Office Communicator 2007. Office Communicator is a unified communications tool that ties together instant messaging (IM), voice, video, online collaboration, and more. It also helps ensure that the interactions between the GSOC personnel are quick, accurate, self-documented, and easily retrievable for case records.
Office Communicator helps the GSOCs be more productive by enabling them to communicate with each other across different regions of the world and across time zones. By using Office Communicator, GSOC personnel can identify in real time who is available in a particular region and instantly share critical information. They can also start a phone call, a video conference call, or a Microsoft Office Live Meeting session with the click of a mouse. If pertinent individuals are not currently available, a GSOC staff member can use Office Communicator to alert them when they come online, to schedule a meeting, or to send another user an e-mail message or a file attachment.
Investigative Case Management
Microsoft uses a third-party product, PPM 2000 Perspective, running on SQL Server 2005, to manage all of its investigations and cases around the world. Perspective is an incident reporting and investigation management application. It integrates with the Microsoft Office Outlook® 2007 messaging and collaboration client and includes a browser tool. This application provides a common platform that anyone on the Microsoft network can use to file a report. The familiar and consistent interface enables Microsoft to maintain global reporting, while still managing regulatory compliance concerns through regional investigative teams. This tool takes advantage of the security of SQL Server to maintain the integrity of some of the Global Security team�s most sensitive data.
Note: More information about PPM 2000 Perspective is available at http://www.ppm2000.com/software_Perspective.htm.
Physical Security Operations
Through a convergence of information technology and physical security, Microsoft can provide physical security operations on a global basis more effectively and efficiently. The following scenarios help to illustrate how the Global Security team uses technology to provide physical security services at Microsoft.
As mentioned before, through technical and operational load sharing, the network of GSOCs creates an interoperable environment. This environment not only is flexible in terms of failover and redundancy capabilities, but also can provide a precision response to an event that occurs at any Microsoft location in the world.
There have been several instances in which one GSOC has had to load share with another GSOC because of inclement weather or another event on a Microsoft campus. For example, the Redmond GSOC recently sustained a six-hour power failure when it moved operations into a new building. Because of this outage, the Redmond GSOC could not monitor its systems and had to load share with the TVP GSOC. In this case, the load sharing of systems spanned the core technical and operational components mentioned earlier.
The Redmond GSOC initiated the transfer, but the TVP GSOC quickly acquired all of the regional responsibilities by following a checklist. As part of the transfer, the TVP GSOC modified its monitoring zone to include the Americas area, the system validated the transference of the monitoring of fire systems, and the system automatically routed all calls to the TVP GSOC. The TVP GSOC confirmed operational transfer by using RoIP connections. The TVP GSOC began monitoring the Redmond GSOC�s region in addition to its own region—both technically and operationally—in minutes.
Figure 4 illustrates the interoperability between the Redmond GSOC, which covers the Americas, and the TVP GSOC, which covers Europe, the Middle East, and Africa (EMEA).
Figure 4. Interoperability between Redmond and TVP GSOCs
Microsoft has designed its solution to literally move from one production environment to another. The preceding example highlights the simplicity and effectiveness of the load sharing between GSOCs. Traditional failover systems for physical security typically include a significant delay because backup systems require startup sequences before they go online. However, at Microsoft, because each GSOC can receive all global signal data, and personnel are cross-trained to handle different roles, the only time required for failover in a catastrophe is the time to assign personnel to monitor the data.
In addition, the Global Security team has incorporated mobility into the monitoring stations for physical security. The personnel in a GSOC can move their operations simply by taking their laptops to another building that has access to the Microsoft corporate network if the two other GSOCs cannot acquire the region's responsibilities.
Automated Event Monitoring by Priority
Each GSOC is staffed for continuous operation. However, the team on duty at any particular time is relatively small and not capable of acknowledging, assessing, communicating, and coordinating a response to thousands of simultaneous events sequentially as they occur.
Microsoft implemented business rules to prioritize the monitoring feeds and ensure that the GSOC personnel see the most urgent event notifications, or the events that might have the greatest impact on Microsoft assets. Rather than relying on the GSOC team to monitor and analyze every signal in order to assess and prioritize feeds, the system automatically prioritizes and presents the feeds. For example, a duress or fire alarm jumps to the top of the queue. It also instantly and automatically enables other aspects of the infrastructure for physical security, such as displaying the video feed and other relevant information (including maps and floor plans) from the site or area in question. The GSOC team can then understand the nature and extent of the threat and respond accordingly. In addition to the operational signal load (the volume of alerts, alarms, and other event notifications that flow into the GSOC), a significant amount of maintenance load is rerouted for later follow-up by the appropriate individuals when devices go offline.
Although the highest-priority incidents receive the most urgent attention, the GSOCs receive and analyze other alerts and alarms as time permits to ensure that they address all issues, and not just the urgent incidents.
Figure 5 illustrates automated event monitoring by priority.
Figure 5. Automated event monitoring by priority
Alarm/Event Monitoring and Precision Response
Monitoring alarms and events, and responding to them, is at the core of the GSOC operations. A GSOC receives alarms and events in five ways:
- Receives e-mail, phone calls, and walk-ins
- Monitors subscription news services
- Receives event notifications from the physical access control systems and fire alarm systems
- Hears 911 calls as they are made to the local 911 call center
- Receives information from security officers via radios and cellular phones
The following example of a monitoring and response scenario highlights how Microsoft integrates its technologies for processing alarms and events to enable a precision response:
A GSOC receives a call from an individual who is concerned about a stranger who is acting suspiciously. The GSOC communications center sends the information to monitoring personnel and the dispatcher in the GSOC via Office Communicator 2007. The monitoring personnel then examine building maps and video on any of the cameras near the event location. By using pan, tilt, and zoom functionality, the monitoring personnel can follow events instead of being limited to a traditional fixed view. In this case, the monitoring personnel determine that the threat is actually from a group of individuals rather than one person. While the monitoring personnel are making this assessment, they are sending instant messages to the dispatcher about the nature of the event. The dispatcher provides an appropriate response to the location based on the seriousness of the event and calls the local police department to inform it about the situation. After dispatch has occurred, the monitoring personnel continue to view the video feeds to provide the dispatcher and local law enforcement with accurate real-time data of the event.
Each workstation in the GSOC can perform all functions. Therefore, if needed, the monitoring personnel can take over dispatch functions, and vice versa. This ability means that individuals can focus on an event and allow others to temporarily cover other functions in the GSOC.
Using Microsoft technologies like Office Communicator improves the efficiency of the GSOC and the accuracy of case management files. All information for case management summaries is pulled directly from the IM logs and represents actual communications that occurred. This capability eliminates the need to re-create or remember what happened during an event.
Currently, Office Outlook 2007 and Office Communicator 2007 handle most of the incoming traffic. However, Microsoft is always looking for ways to implement new Microsoft products as enablers for the business. To that end, Global Security plans to implement Microsoft Dynamics® CRM to track incoming messages and requests in the future.
Remote Monitoring and Event Management
The environment of technical and operational load sharing also enables the three GSOCs to monitor other sites in their region and to remotely dispatch personnel.� During business hours, local campuses monitor themselves.� But during off-peak times, they transfer controls to the GSOC within their region saving on monitoring costs.� This system not only provides a staffing savings to Microsoft, but also provides on-site security for locations with the greatest need during the day.
In cases such as the example described earlier, the regional GSOC reacts as if the situation is happening on the local campus.� By using the SharePoint site, the GSOC personnel can access local points of contact and escalation plans.� The difference in this case is that they dispatch precision responses to suspicious people in a building through RoIP and through coordination with law enforcement agencies local to the event.� �
Storage and Sharing of Personal Data
One of the key aspects of physical security convergence with IT is that data is collected once about the individuals who have access to Microsoft physical assets and then used in multiple downstream systems as needed. A data warehouse maintains the integrity of the source security data.
The process of adding a new user to the Microsoft network includes gathering information to identify and contact the user, including photographs, access levels, and phone numbers. This information can be shared with applications like Office SharePoint Server 2007 or the products in the 2007 Microsoft Office system, in addition to other enterprise systems. The access control system also allows for the use of access control accounts in downstream systems. These systems include Point of Sale (POS) for paying by cardkey (an emerging technology to enable employees to link their access card with their financial accounts and use it for purchases within Microsoft), time tracking, and attendance metrics for training and events.
To use the personal data while protecting it from unauthorized or inappropriate use, Microsoft does not allow any party to directly access the source data. A subscription data warehouse acts as an intermediary between the security-enhanced repository for personal data and the external application or service that needs the data. The subscriber receives only the data that has been requested and that is allowed by Microsoft policy and regulatory compliance.
This system allows external applications and groups to use a common platform of tools and processes to access, work with, and manipulate the personal data in a variety of ways while maintaining the integrity of the original personal data stored in the security-enhanced repository.
Real-Time Site Information and Global Event Notification
The SharePoint portal and Office InfoPath infrastructure used for the management of critical incidents and data Management allows includes real-time site information and Global Event notification.
The InfoPath electronic forms allow the capture of site-specific info at the source.� The Point of Contacts (POCs) at each site update the information in InfoPath forms and submit the forms to the SharePoint portal. The SharePoint portal reflects site-specific information real-time, enabling a precise operational response to each event,
In case of disaster, GSOC personnel fill in the global event notification InfoPath forms, the electronic forms notify and update key Global Security personnel of event status, site-related information, and other pertinent information. Figure 6 illustrates real-time site information and global event notification.
Figure 6. Real-time site information and global event notification
Enterprise Maintenance
Security hardware requires regular service and maintenance to help ensure that it remains functional. Microsoft recognized the need to establish a scalable process for maintaining the infrastructure for physical security throughout the global enterprise. Microsoft also recognized the importance of managing the readiness of all devices and setting downtime expectations for the GSOC personnel.
The Security System Team (SST) at Microsoft manages the maintenance and repair of the remote peripheral devices that compose the backbone of the infrastructure for physical security. As shown in Figure 7, the members of the SST can use their computers to remotely triage the peripheral security devices. After assessing and troubleshooting malfunctioning equipment, the SST either resolves the situation remotely, escalates to Microsoft IT if appropriate, or dispatches the issue to on-site personnel if necessary.
Figure 7. Maintaining the physical security infrastructure
The various devices that compose the infrastructure for physical security require periodic updates to keep them running smoothly. The SST manages and maintains the equipment remotely by using Microsoft tools such as Terminal Services and Remote Desktop. From anywhere in the world, the members of the SST can connect with the equipment located at the remote sites as if they were in the remote location. After establishing the connection, they can access the necessary software, management consoles, and Web sites to acquire and install any relevant software updates and implement any required firmware upgrades.
With thousands of access card readers, IP-based video cameras, DVRs, and other devices spread over hundreds of sites around the world, on-site support or travel to sites is costly and impractical. The ability to remotely support the devices substantially saves support costs.
Provisioning Life Cycle
In a traditional solution for physical access security, the process of creating new accounts, granting and maintaining user rights, and revoking accounts when the access is no longer valid is both manual and separate from other human resources (HR) and IT account-creation processes. These limitations make the process more cumbersome to manage. They also often cause errors regarding data accuracy, delays in the setup of user rights, and removal of user rights after an employee has been removed from the other HR and IT systems.
Converging physical security with information technology helps Microsoft solve these problems. Microsoft ties the process of creating, maintaining, and revoking physical access accounts and user rights into the setup and termination infrastructure.
Microsoft developed an efficient system for creating network accounts and issuing physical access cards. The Microsoft system uses existing information, rather than collecting the same data repeatedly, to create the accounts as part of the process that adds the user to the HR system.
When a manager hires a new employee, he or she adds the initial information into the SAP enterprise resource planning (ERP) system via HeadTrax. HeadTrax is an internal HR system that is built on .NET and that ties together HR and SAP systems.
An application called ACCMAN automatically adds user accounts to the Active Directory® infrastructure where network access credentials are managed. This new account information is extracted from a data warehouse that is updated daily. In the same manner, the OnGuard physical access control system creates new accounts and updates relevant data from the HR system by using the data warehouse.
Just as with the creation and maintenance of user rights for physical security, the process of revoking access is automated at Microsoft. HR is the catalyst for this process as well. As a manager makes changes to the status of an employee or a contractor in the HR system, the changes automatically propagate to Active Directory and physical access control systems.
Figure 8 illustrates the process for creating or revoking user credentials.
Figure 8. Overview of flow of information for creating or revoking user credentials
This relation of user rights for physical security to the user�s role and status in the HR system improves the efficiency of account creation, maintenance, and revocation. It also has the benefit of strengthening the security and compliance of Microsoft overall by helping to facilitate the concept of least privileged access. Users are granted only the user rights that they need while they need them, and those user rights are automatically revoked when no longer necessary.
Situational Awareness Through Geospatial Mapping
Bing Maps enables GSOC personnel to search, visualize, and collaborate by using data in the context of location. GSOC personnel extract point-of-interest data in case of a event that requires them to gather information such as site location and number of employees. Further, the GSOC personnel can access building-level maps and can identify the location of cameras and alarm systems.
Through real-time GeoRSS feeds, Bing Maps geospatially displays each site location and world events on a SharePoint portal. The SharePoint portal provides up-to-the-minute site details (for example, headcount, floor space, and contact information). Bing Maps overlays of building floor plans and geo-coded camera locations on the SharePoint portal enable the control of IP cameras.
Figure 9. Situational awareness through Virtual Earth and SharePoint portal
Microsoft is a large enterprise with sites that span the globe. The processes of providing and monitoring access to physical sites and responding to events were cumbersome and costly in the past. Seeking to improve its global operations for physical security, Microsoft has incorporated information technology into its strategy for physical security with compelling results.
To produce the strategic convergence of information technology with physical security, Microsoft used 10 essential principles to ensure that the result was comprehensive and effective. The strategy for physical security also considers the needs of the business and supports or complements business processes rather than hindering them.
The Microsoft approach uses off-the-shelf applications, and uses Microsoft products wherever possible, to facilitate global security monitoring and communications. The resulting infrastructure for physical security can efficiently monitor and respond to events throughout the Microsoft global enterprise from three regional operations centers. The solution that Microsoft developed has improved security while reducing costs, and it can serve as an example for other organizations that want to develop their own security solutions.
For More Information
For more information about Microsoft products or services, call the Microsoft Sales Information Center at (800) 426-9400. In Canada, call the Microsoft Canada information Centre at (800) 563-9048. Outside the 50 United States and Canada, please contact your local Microsoft subsidiary. To access information through the World Wide Web, go to:
The information contained in this document represents the current view of Microsoft Corporation on the issues discussed as of the date of publication. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information presented after the date of publication.
This White Paper is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, AS TO THE INFORMATION IN THIS DOCUMENT.
Complying with all applicable copyright laws is the responsibility of the user. Without limiting the rights under copyright, no part of this document may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise), or for any purpose, without the express written permission of Microsoft Corporation.
Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document. Except as expressly provided in any written license agreement from Microsoft, the furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property.
Unless otherwise noted, the example companies, organizations, products, domain names, e-mail addresses, logos, people, places, and events depicted herein are fictitious, and no association with any real company, organization, product, domain name, e-mail address, logo, person, place, or event is intended or should be inferred.
© 2009 Microsoft Corporation. All rights reserved.
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TABLEHOPPING: Take a bite out of summer with hot restaurant openings, a plethora of brand new patios, and some delicious things to look forward to
TABLEHOPPING Ahhh, the much-maligned San Francisco "summer," the 62-degree, socked-deeply-in-the-fog days we love to hate on — but secretly cherish when the rest of the country is melting in 98-degree temps with sauna-like levels of humidity. But we are a hardy bunch. We proudly don our scarves with a flourish as we sit on patios drinking pitchers of beer, our stripy sweaters like badges of honor as we attend windy picnics in the park, eating corn on the cob (that was grown somewhere warm, definitely not here) while wearing fingerless gloves.
Since the calendar says it's summer — even though some days almost require a parka — we have a restaurant summer salute for you: your cheat sheet of new restaurants with patios and sidewalk seating, plus recently opened spots that are just plain hawt, no matter what the temperature is. Oh, and a sneak peek at a couple places opening in time for Indian summer. Sunblock optional.
Due to reopen this week is a revamped Ziryab (528 Divisadero. SF. www.ziryabgrill.com), with a brand-new look, and there will now be both the popular front terrace and a new back patio with greenery. Add in a fresh Mediterranean menu from chef Khalid al Morabet (think vegetable tagine, merguez flatbread), plus a new liquor license with cocktails from Zach Taylor, previously at Hog and Rocks. Dive into drinks like the Ziryab Manhattan, with date-infused Bulleit rye, lapsang souchong tea, and a touch of arak — yeah, it'll keep you warm.
In the Castro, the owner of Italian hotspot Poesia recently opened Dante's Table (544 Castro, SF. www.dantestable.com), which has a back patio and garden area fittingly called "Paradiso." You can swing by for a menu of casual Italian dishes (pasta, Neapolitan pizza), plus summery classics like bruschetta with tomato or burrata and tomatoes. Bonus: full liquor! There's a happy hour from 5pm–6:30pm, with $7 cocktails, and $5 bites (suppli al telefono, fried and cheesy risotto balls...) that you can enjoy before the fog rolls in.
On the waterfront, Michael Chiarello's Spanish Coqueta (Pier 5, SF. www.coquetasf.com) has a few outdoor tables where you can watch joggers go by as you swill your gin and tonic and eat jamón iberico (we recommend you do this at lunch for maximum sun). If the wind picks up, there is the Bar5 space that flanks the restaurant, with a communal bar table, high leather chairs, and tiled floors. And it's full of windows that open and let in fresh air and light, so it's almost like being outside.
We have mentioned these other new patio-bedecked places in our weekly Tablehopping column, but here's your reminder: in North Beach, there's the latest location of Tacolicious (1548 Stockton, SF. www.tacolicious.com), serving tacos and margaritas — available by the pitcher, oh yeah — all day to put you in a Mexico frame of mind as you kick it in your sidewalk seats. Meanwhile, over in the Upper Haight (a.k.a. fog-bank city), there's Sparrow Bar and Kitchen (1640 Haight, SF. sparrowbarandkitchen.com) with its spacious heated beer garden in the back. Order one of the burgers to pair with the 14 beers on tap. Lastly, the very-soon-to-open (and heated!) back patio at Rustic (3331 24th St., SF. www.rusticsf.com) in the Mission will help you pretend you're a well-seasoned Italian man, or reaffirm your official status as one, playing on the two bocce ball courts while eating pizza.
Related articles
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TABLEHOPPING Oakland eats and ramen burgers (uh huh). And hey, it's time for an oyster partay.
Tablehopping: Release the sandwiches! And salads! And whoa, an all-you-can-eat Mexican breakfast.
Also from this author
BEER + WINE ISSUE: Tap rooms! Breweries! Wine bars! Keep up with all the latest openings (and what's coming soon)
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CONGRATULATIONS to freshmen trumpet player Joseph Brough on being selected as the new DRUM MAJOR of the HUSKY SPORTS BAND beginning Spring semester of 2014!
The St. Cloud State Campus Band performs their RANDOM ART MUSIC concert on Thursday, December 5th at 7pm in Ritsche Auditorium. Student trumpet soloist David Bates will be featured on the concert!
Campus Visit and Audition* Saturday, December 7th, 2013 @ St. Cloud State University (Application Deadline: Dec 2nd* Saturday, February 1st, 2014 @ St. Cloud State University (Application Deadline: Jan 27th)Alternate Audition Dates and Locations* Friday, December 13, 2013 @ Anoka Ramsey Community College (Application Deadline: Dec 2nd)* Friday, February 7, 2014 @ Central Lakes Community College (Application Deadline: Jan 27th)* Saturday, February 8, 2014 @ Normandale Community College (Application Deadline: Jan 27th)
Department of Music


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Home > Girls > T-shirts For Girls > Dragonfly-girls-shirt
Girl's Dragonfly T-shirt
This blue dragonfly gives a natural but classy embellishment to this T-shirt for girls.This t-shirt can be personalized with your own text! Made of 100% cotton, this fine 1x1 rib knit t-shirt features a more form-fitting cut with cap sleeves--perfect for little girls. Our shirts will shrink an average of one size when put in the dryer. Please choose your sizes accordingly, using our SIZING CHART.
artist: Amy Adele
style: t-shirt
size: t shirt
paper type: heavy
printing method: Digital Direct to Garment
printing method: Digital Direct to Garment
font shown: Odette
font color shown: dark blue
item code: tsg042
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Colorful pictures and simple rhyming texts help children guess what's peeking through the die-cut windows in these two fun board books. The anticipation of what's hiding on the next page and th bright, engaging illustrations will keep youngsters guessing and giggling all the way to the suprise endings.
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Best Infant/Toddler beginner book ever
By Angela
from Austin, TX
About Me Bookworm
Comments about Chronicle Books LLC Peek-A-Who Board Book:
My daughter started "reading" this book at 6 months old and at 15 months it is still her favorite. I am not sure what about it appeals so greatly to small children but they LOVE IT. My daughter literally laughs out loud every time we read it. It is also a very easy book for you as the adult to act out and engage your baby with. All around fantastic book. Getting another one for my nephew.
Comment on this review
My twin boys' favorite book hands down!
By Doublethefun
from TN
My boys got this book when they were about 5 months and they are 13 months now. It has been an absolute hit since day one. They want to read it over and over. I'm looking for a new one since ours has been read 1,000+ times and is falling apart! Perfect children's book.
A Bood for Every Baby
By Substitute Grandma
from Salem, Oregon
See all my reviews
A terrific pattern book simple enough to engage all newborns and toddlers. Their favorite page is, of course, the last one when they see themselves in a mirror. It is short but sweet and even a busy mom or dad will be able to read it over and over those 5 or 6 times in a row that toddlers demand without going crazy. In fact, their delighted giggle at the end of the book will make you want to read it more than once.
(1 of 1 customers found this review helpful)
Great for infants and toddlers!
By DJV
from Glenside, PA
About Me Casual Reader
I LOVE that my 2-year old reads this to my 10-month old. They both love it and it is such a joy to see them interact that way!
Cute Book
By Mom of Two in MN
from Minnesota
Very cute book! My 8 month old loves it... especially the last page!
Best book for kids and babies
By Mom
from VA
About Me Everyday Reader
We love this book. I bought it when my first daughter was 6 months. It was her favorite and now that she is 3 and has a baby sister, she loves to read it to her too. They both laugh and laugh when they get to the end. Whenever her friends are over and they hear me reading it to the baby they all stop and want to hear it too.
This book is FANTASTIC!
By Rachael Military Mommy
from Pensacola, FL
My daughter's favorite book. It never gets old and she will have me read over and over again.
Love this book
By babiesmommy
from palouse, ID
My son goes crazy over this book! Our copy was a gift to my 6 month old recently and he still smiles and gets excited whenever we read it. He participates in turning pages and also anticipates the last page where he gets to see himself in a mirror. It's great to see our baby so excited and involved in a book. It's one of the few books that really keep his attention, even after multiple readings back to back.
By angie
from OH
this is my baby's favorite book! it puts a smile on her face every time i read it to her..she doesn't seem to care about any other book...the pages are bright. it is just an overall cute book! a must have!
Cute book
By JeepMommy
from Benton, Pa
This book is fun, makes my little one giggle.
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Potential Allergens in Wine: Double-Blind Placebo-Controlled Trial
Recruitment status was Recruiting
- Full Text View
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This study is designed to identify whether wines which are produced using the common potential food allergens such as proteins derived from fish, milk or egg are likely to contain sufficient food allergens to cause allergic reactions in susceptible individuals.
Condition | Intervention |
Food Allergy Anaphylaxis |
Drug: Administration of wine fined with potential food allergens |
Study Type: | Interventional |
Study Design: | Allocation: Randomized Endpoint Classification: Safety Study Intervention Model: Crossover Assignment Masking: Double-Blind Primary Purpose: Diagnostic |
Official Title: | Potential Allergens in Wine: Double Blind Placebo-Controlled Trial and Basophil Activation Analysis |
- Allergic reactions to wine
- Positive basophil activiation test to wines
Estimated Enrollment: | 40 |
Study Start Date: | August 2002 |
Estimated Study Completion Date: | August 2006 |
Recent international legislation requires labelling of wines made using potentially allergenic food proteins "casein", egg white, isinglass ( fish derived), milk or evaporated milk where "there is detectable residual processing aid". However it is not clear whether the final wine contains concentrations of residual added food proteins that can provoke allergic reactions.
Comparison:This study is a double blind, placebo-controlled trial to determine whether adults known to be allergic to eggs, fish, milk and/or nuts exhibit allergic reactions following consumption of Australian commercial wines fined with food allergens.
Ages Eligible for Study: | 18 Years to 65 Years |
Genders Eligible for Study: | Both |
Accepts Healthy Volunteers: | Yes |
Inclusion Criteria:
Individuals with IgE-mediated food allergy to milk, fish, egg or nuts Otherwise no major medical problems Able to drink wine -
Exclusion Criteria:
Major asthma or cardiac disease Unwilling or unable to participate
Contact: Robyn E O'Hehir, MBBS FRACP PhD | ++613 9276 2251 | email@example.com |
Australia, Victoria | |
AIR Med, Alfred Hospital | Recruiting |
Melbourne, Victoria, Australia, 3004 | |
Contact: Robyn E OHehir, MBBS PhD FRACP ++6139276 2251 email@example.com | |
Principal Investigator: Robyn E O'Hehir, MBBS FRACP PhD |
Study Director: | Robyn E O'Hehir, MBBS PhD FRACP | Alfred Hospital and Monash University |
Principal Investigator: | Jennifer M Rolland, PhD | Monash University |
Principal Investigator: | Creina S Stockley, PhD | The Australian Wine Research Institute |
No publications provided
ClinicalTrials.gov Identifier: | NCT00163735 History of Changes |
Other Study ID Numbers: | 124/02, Number 124/02 |
Study First Received: | September 12, 2005 |
Last Updated: | November 6, 2006 |
Health Authority: | Australia: Human Research Ethics Committee |
Keywords provided by Bayside Health:
Food allergy wine milk allergy |
egg allergy nut allergy fish allergy |
Additional relevant MeSH terms:
Hypersensitivity Anaphylaxis Food Hypersensitivity Immune System Diseases Hypersensitivity, Immediate |
ClinicalTrials.gov processed this record on December 03, 2013


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Tag Archives: Jay Fitzloff
Tue, May 22, 2012 | 00:31 BST
Level up: Darksiders II and the Diablo 3 connection
Darksiders II has more in common with Diablo than War's original adventure, but it took a sequel to add in the looting and RPG elements Vigil wanted to include from the off.
Tue, Mar 27, 2012 | 20:45 BST
Quick Quotes: Vigil's Jay Fitzloff on why Darksiders was such a risky venture
"Darksiders was a huge risk because it was an old game in a new shell for us and for THQ because it's a new studio, nobody there had made a console game before and it was a new IP. On paper, to be honest I don't know why THQ went for it. I mean, the tech demo really nailed it, but I think any other publisher would just say 'No way, but more power to you', but they did. Then the game itself was a risk – we're talking about a game that has an almost old-generation mentality where we're willing to challenge you and not spoonfeed you the whole time. We had a strong tech demo and it looked really good, plus we had an engine. We created that engine, so I'm sure that if Darksiders had failed, there'd still be that engine there that's worth pursuing." – Vigil Games' Jay Fitzloff to MCV on the riskiness of Darksiders.
Mon, Oct 03, 2011 | 14:07 BST
Embracing Death: Vigil's Fitzloff on Darksiders II
The original game might have taken us by surprise, but Darksiders II has a few tricks up its sleeve as well. We talk to Vigil's Jay Fitzloff about going bigger and better.
Tue, Jul 19, 2011 | 17:40 BST
Don't fear the reaper: Eyes-on with Darksiders 2
After War comes Death. Stace Harman went along to a hands-off showing of Darksiders 2 to find out if the end of the world is all doom and gloom or one big party. Chat with developer Vigil and new shots are below.


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F. Murray Abraham
Fahrid Murray Abraham (born October 24, 1939) is an American actor. He became known during the 1980s after winning the Academy Award for Best Actor for his role as Antonio Salieri in Amadeus. He has appeared in many roles, both leading and supporting, in films such as All the President's Men and Scarface. He is also known for his television and ...
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Built to protect your 16" Gretsch hollowbody and not break your bank.
The simple, affordable G6241FT case fits 16" hollowbody guitars. It's made of wood, has a Tolex exterior and a flat top. It's specifically designed to hold Gretsch Guitars 5120 and 5122 Electromatic 16" hollowbody guitars.
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Your DOT decision to ignore the Community Plan for parking on Gilchrist Avenue is simply astounding to me, my husband and so many other Boca long-time residents! Are you not obligated to consider favorably the MAJORITY of residents' opinions and suggestions as our voted-in, FL government Commissioners!? The lengthy discussions over this matter have been conclusive in that the overwhelming number of homeowners, churches and tradesfolks and alsoThe Gasparilla Inn, this latter one's decisions being especially important to our community's prosperity, charm and continued well being.
Are you also aware that the Churches on Gilchrist have been there over 100 years.
Please reconsider your unpopular plan. We, the inhabitants of Boca Grande, are the ones that live there after all!
Thank you, good men, for a possible change of your minds regarding this matter.
Helen Fraser
Boca Grande


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Rose McGowan Set to Be the Sheriff of 'Napa'
Casting Couch By Kate Erbland on October 4, 2011 | Comments (2)Rose McGowan looks set to return to her butt-kicking best in Michael Kerr's Napa. The film is based on Hans Ostrom's novel Three to Get Ready, a novel the Fulbright scholar published through small imprint Cliffhanger Press back in 1991. Ostrom and Kerr have adapted the script together, and producer Kerr will also use the film as his feature directorial debut. Not much is known about the book beyond its basic logline – it "centers around Scarlett Harding (McGowan) who gets a job as Sheriff in her hometown of Napa after returning from three military tours of Afghanistan." It's not known if the film will be set in the timeframe the book covered, with Scarlett returning from her military service in the early 90s, or if it will be moved more towards present day. Whichever type of war Scarlett returns home from, she'll face some sort of mystery in her new job, as the film is also being billed as a "romantic thriller" and Ostrom himself calls it "a mystery novel." Right now, the biggest mystery of all is just what McGowan's Scarlett will face in the film.
Scott Beggs | Email
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Topic: ARC Heavy Gunner unleashed figure
For those of you who like the ARC Troopers. This is pretty neat.
http://shop.starwars.com/catalog/produc … _id=406791
"I'm just a simple Fan, trying to make my way in the universe."
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For those of you who like the ARC Troopers. This is pretty neat.
http://shop.starwars.com/catalog/produc … _id=406791
pretty cool but dont like the fact he is stepping over another clone the other unleashed clone did that and thats the reason i didnt by it.
I don't like the fact they have a different helmet than the one on the Clone Wars cartoon (didn't even give him a range finder). They gave him the helmet of the ARC Trooper that had that huge shoulder harnessed quad-laser cannon (not to be confused with the Mooninites Super Quad Laser).
I like the regular ARC Trooper helmet. Plus, he doesn't even have a shoulder pauldron. Well, at least they've come out with the ARC Trooper Alpha comic book two-pack.
Finally came in the mail yesterday. Didn't realize just how large the thing was going to be. Looks pretty nice, but I still think they should've had the normal ARC Trooper helmet, like in the cartoon. Oh well. Nice little art poster that comes with it, though.
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text: We saw quite a few celebrities get married over the past year, and many of their nuptials were far from typical. Keira Knightley made headlines when she tied the knot in flats and a short Chanel dress, and Lake Bell got hitched in a full-fringe frock in front of a massive group of stars, including Jennifer Aniston and Cameron Diaz. We've rounded up those weddings and many more sweet nuptials from the past year, including Jimmy Kimmel's, Avril Lavigne's, and Halle Berry's big days — keep clicking to see them all! And don't forget to check out all of our best of 2013 content as we head into the New Year.


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Check out our 2013 Holiday Gift Guide, win some awesome gadgets!
Our 2013 Holiday Gift Guide is in full swing - we are adding our recommendations daily, aimed at men, women, teens, families, techies, and more. If you need help figuring out what to get the people in your life, head on over to our Guide for some ideas. We'll even be giving away some of the items featured this year!
First up? We're giving away an iPad mini, Rdio subscriptions, and more!
Latest Gear Live Videos
Thursday January 3, 2013 9:14 am
Ubuntu coming to smartphones in 2014
Canonical, makers of the open source Linux Ubuntu desktop OS, is in the process of turning Ubuntu into a mobile operating system and has sets its sights on a 2014 launch. The OS boasts an intuitive take on the lock screen, and uses gestures for navigating through the device. However, will this be enough to take on the juggernauts that iOS and Android have become? As of now, even with the power of Microsoft behind it, Windows Phone is still catering to a niche market, and RIM is still staggering to regain its footing as it revamps the BlackBerry operating system (formally QNX, now dubbed BlackBerry 10.) Will the Open Community come through and help propel Ubuntu's mobile OS?
Read More | Ubuntu
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- android, ios, linux, linux smartphones, smartphones, software, ubuntu, ubuntu smartphones, windows phone
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Check out our 2013 Holiday Gift Guide, win some awesome gadgets!
Our 2013 Holiday Gift Guide is in full swing - we are adding our recommendations daily, aimed at men, women, teens, families, techies, and more. If you need help figuring out what to get the people in your life, head on over to our Guide for some ideas. We'll even be giving away some of the items featured this year!
First up? We're giving away an iPad mini, Rdio subscriptions, and more!
Latest Gear Live Videos
Tuesday October 23, 2012 8:11 am
Apple will live stream today's iPad mini event!
For the first time in a long time, Apple will be live-streaming an Apple event! That's right, you can follow along with all the coverage from today's iPad mini event using your Apple TV, iPhone, iPod touch, iPad, or Mac. For the Apple TV, there's even a new channel that's been added that let's you watch all previous events as well. Things get started in just under 40 minutes from now!
Read More | iPad mini event stream
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- apple, apple special event, apple tv, ios, ipad, ipad mini, ipad mini event, live stream, macbook, macbook pro 13, macbook pro with retina display
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Search Result
Search Tags: Charles Davis
DoD brings culture of open architecture to a world of proprietary systems
Defense officials say shifting gears to build new systems with a focus on open architecture is a challenge. Even tougher is grafting open interfaces on systems that were designed to be closed and proprietary.
Tags: DoD , acquisition , Open Systems Architecture , Katrina McFarland , Stephen Welby , Jared Serbu
Military worried small business suppliers will disappear during sequestration
Small firms already have taken a disproportionate hit from DoD's pullback in 2013 spending, Pentagon officials say. Military acquisition leaders worry the sudden cuts will bankrupt small businesses that provide one-of-a-kind capabilities.
Tags: DoD , sequestration , Army , Navy , Air Force , Sean Stackley , Heidi Shyu , Jared Serbu , small business , defense industrial base , industry , contracting , House Armed Services Committe
Air Force adding new IT stovepipes every day, general says
The new leader of the Air Force's major information technology acquisition command said the service still is operating in a mode that lets individual programs design and build their own IT infrastructure.
Tags: Air Force , acquisition , cybersecurity , Charles Jones , Air Force Materiel Command , Jared Serbu , MILCOM , network consolidation , David Van Buren , Donald Hoffman


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Posted: Feb 5, 2013 4:47 PM by Ted Dawson
The Montana State football program will unveil the newest Bobcats on Wednesday afternoon, as it hosts its annual Signing Day Party at 3 pm at Bobcat Stadium.
The event, in the Stadium Club on the 3rd Floor, showcases players signing National Letters-of-Intent on Wednesday, the first day players are allowed to officially join NCAA football programs. Bobcat head coach Rob Ash will present the class, with comments from him and recruiting coordinator Bo Beck. Snacks will be provided.
The Bobcats are expected to announce a class of 18-20 newcomers, featuring a strong core of Montanans. Signings will be posted at www.msubobcats.com once they become official.


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Read the Latest
Updated 1 hour ago
Inside this Issue
Issue 04
Winner of the International Highrise Award in 2008, the Hearst Tower was one of New York City's first distinctive green buildings, with LEED certification and an angular silhouette that rises from the shell of Joseph Urban's existing six-story Art Deco building. Architect Foster and Partners calls it "a model of sustainable office design."
Welcome to the all new SmartPlanet
Startup wants to take you to the edge of space in a balloon
Inside the modern meatpacking plant (photos)


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Getting a Copy of your Own Email to a List
ALERT - Dangerous computer malware
CryptoLocker is dangerous, malicious computer software that encrypts your data files (word, powerpoint, pictures, music, videos, etc.). The nefarious individuals then hold your data for ransom and try to extort money from you.
Learn more about this risk and how to protect yourself here - http://oregonstate.edu/helpdocs/safety-and-security/computer-viruses-fraud/computer-viruses/cryptolocker-dangerous-ransomware
- Log into your list settings (click here for instructions on logging in)
- Scroll down to the "Receive your own posts to the list" Section
- Select "Yes or "No" from the options on the left
- Scroll to the bottom and hit the "Submit My Changes" button when you are done
Click on the image to view full size


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Cryoablation of Atrial Fibrillation Using a Novel Cryoablation System
This study has been completed.
AFreeze GmbH
Information provided by (Responsible Party):
AFreeze GmbH
ClinicalTrials.gov Identifier:
First received: July 18, 2012
Last updated: July 2, 2013
Last verified: July 2013
- Full Text View
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- No Study Results Posted
- Disclaimer
- How to Read a Study Record
No Study Results Posted on ClinicalTrials.gov for this Study
Study Status: | This study has been completed. |
Study Completion Date: | June 2013 |
Primary Completion Date: | March 2013 (Final data collection date for primary outcome measure) |