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MIAMI (June 17, 2016) – Holland & Knight has earned top-tier rankings and several individual practice and attorney recommendations in the latest The Legal 500 United States guide. The firm's government relations and land use/zoning practices were recognized as top-tier nationwide.
The guide mentions the firm's "great reputation for healthcare-related work" in the area of government relations and cites recent successful advocacy on behalf of the American Chemistry Council, the Alliance for Regenerative Medicine and the Metropolitan Washington Airports Authority. In the area of land use/zoning, the guide praises Holland & Knight's "quality" practice, with a "strong footprint across the US - particularly New York, Washington D.C., Maryland, Virginia, Florida and California."
Additionally, the following practices received recommendations:
Five Holland & Knight lawyers are recognized as "leading lawyers." They include:
Thirty-three Holland & Knight lawyers were recommended within the editorial sections of the guide. They include:
Product liability, mass tort and class action - aerospace/aviation
Asset finance and leasing
Government relations
M&A - middle-market (sub-$500 million)
Construction (including construction litigation)
Real estate and construction - Land use/zoning
Real estate
Published for 27 years, The Legal 500 provides comprehensive worldwide coverage on legal services providers in more than 106 jurisdictions. Research is based on feedback from 250,000 clients worldwide, submissions from law firms and interviews with leading private practice lawyers, and a team of researchers who have extensive experience in the legal market.
Please note that email communications to the firm through this website do not create an attorney-client relationship between you and the firm. Do not send any privileged or confidential information to the firm through this website. Click "accept" below to confirm that you have read and understand this notice.


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August, 2019
Within the project "The Palestinian Consortium for Non-violence" implemented by Pal Think for strategic studies and FXB France, Ealamyat Al-Ganwb, an association for journalists in the Southern part of the Gaza Strip, implemented a media camp entitled " Dialogue without violence" as part of the initiative of dialogue and community tolerance among media students in Gaza, this is also in partnership with civil society institutions in the northern and southern Palestinian governorates, aimed at promoting the culture of nonviolence and civil peace.
The camp focused its activities on training and practical applications about the concept of civil peace and the renounce of violence, verbal violence in media, as a comprehensive concept in the community and the promotion of positive concepts such as respecting the views of others, accepting the other, enhancing the language of dialogue, rejecting all forms of intolerance and guiding the compass toward the convergence of views.
The goal is to build students' abilities in developing, promoting and establishing the community peace concepts and renounce of violence through the identification of the conflict circle in order to analyze and turn it into positive points making difference to the societal reality, also it works on creating communication ways that aimed at overcoming the obstacles related to media which have been emerged recently to stop the intensity of conflict among party media.
Angham Shaat ,a participant in camp, praised the idea of the camp in the absence of an effective and constructive dialogue and accepting the views of others in the presence of party dependency due to political differences, indicating that the idea of the camp was successful with participation of the media students, that they are the makers of change in the future and the owners of an important cause, and she stressed the importance of topics the camp provided to the media students to take it into consideration and to transfer its content in order to serve the unity of Palestinian row and the cause in all its forms.
Mohammed Ibrahim, a participant in camp, praised the idea of the media camp for its contribution in filling the media concepts gap in light of the Palestinian division, which has been exacerbated in the absence of the idea of accepting the other. He stressed that these activities and events constitute a strong shock to stimulate the will to uproot these terms to be replaced by language of public speaking and dialogue urging the consolidation of societal tolerance and non-violence among students.

subset: commoncrawl


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- Parks and Recreation Home
- Things To Do
- Classes & Activities
- Community Events
- Concerts
- Farmers' Market
- Go Hiking
- Kayak or SUP
- Play Sports
- Play Tennis
- Row on the Willamette
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- Teen Scene
- Visit Your Parks
- Volunteer Opportunities
- How Do I...
- Parks & Recreation Projects
- Parks
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- About
- LOPR COVID-19 Update
Pickleball at George Rogers Park
Lake Oswego Parks & Recreation partners with the LO Pickleball Club to offer clinics for new and experienced players, ages 18+. Each clinic runs two hours and will be run by a pickleball club volunteer. Equipment is provided for all participants and registration is required before the clinic to participate. For clinic information and to register for upcoming clinics, please visit www.loparks.org
For more local pickleball information, please visit www.lakeoswegopickleball.org


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Jennifer's interest in public health stems from her desire to help vulnerable populations, and her doctoral research focused on Hispanic communities with low English proficiency and their experiences with obtaining healthcare. She currently works for the National Institutes of Health Office of Disease Prevention as a Health Science Policy Analyst.
Published Dec. 4, 2013


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Delivering the future as strategy
While we were in Purdah (the pre-election period) I started to write down a number of thoughts that were loosely joined around strategy.
The question I'm thinking about is: how do we start to work towards future services that respond to expectations that are rising immeasurably in an increasingly digital world?
It feels like this might develop into something, maybe a talk or future blog posts, but I wanted to start by sharing some of my initial thinking. There are emerging themes here of ownership, clarity, creativity and accountability.
Part 1: Who owns the strategy?
I've been reading, writing, and editing a number of job descriptions over the last 6 months.
When you ask people in different digital roles to define what their job is, it seems that everyone wants to be responsible for the strategy. They want to be seen as the job role that solves the problem, or has the greatest influence over the direction of the work.
These things often get inflated with being 'strategic' which attaches more importance to upfront thinking. You see this with different job roles attempting to have ownership of things such as the purpose and vision for products and services.
If you work with lots of different specialists with different job titles you can see why this might become a problem.
It's much more unusual for anyone to build a job description around understanding a problem, or delivering an outcome.
Successful outcomes are dependent on being willing to frame and hold onto a problem.
This isn't something you do because you're more senior, clever or experienced than anyone else. It happens because you're willing to be accountable for what happens. Putting your best work and reputation on the line against your influence, individual and collective decisions as well as your overall contribution to the process of getting there.
From what I've seen, a lack of open working and the attempt to control strategy is due to a lack of understanding as to how important collaboration and team work is to digital delivery.
It's always better when everyone wants the problem to be solved.
Part 2: Strategy is clear and creative
Strategy starts with understanding a problem.
I believe that change happens as a result of being able to clearly focus on an outcome and then having the imagination to get there.
Imagination on it's own isn't enough. Neither is focus. Therefore, success is focus and creativity combined.
If you want to change something, start with being clear, then being creative.
Part 3: Be the strategy
You earn the right to define the vision for a product or service. Either by being first, being bold enough, or just by being in charge (ie. it's your company so it's your accountability).
You can also earn that right by being the strategy. The person that takes the time to organise everyone else's thinking around understanding the problem, finding ways to create momentum.
Most of the time we're describing someone else's view of the world. It doesn't have to be this way. Be brave enough to shape your own.
You can be the strategy if you're accountable.
Ben Holliday is an experienced designer, leader, writer and speaker. This is his blog (started in 2005). You can follow all of Ben's blog posts by subscribing to the RSS feed, or follow him on Twitter for more regular updates.


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Revel In The Angry Details Of The Production McLaren Senna GTR
McLaren has released images and details of the Senna's track-only sibling, which is already sold out
You can make your supercar track weapon as focused as you like - the simple fact is it'll be compromised by its road legality. So, the natural thing to do is make a non-road legal version with slicks plus suspension and aero setups that just wouldn't work away from the circuit, and up the price a little.
The latest car to fit that mold is the McLaren Senna GTR. Revealed first in concept form at the Geneva Motor Show last year, Woking now has a production version to show off. Looks mean, doesn't it?
Compared to the Senna road car, An extra 25bhp has been liberated from the 4.0-litre twin-turbo V8 thanks to an ECU recalibration and the removal of the secondary catalytic converter. This brings the total output to 825bhp. The side-exit exhausts of the concept are gone, replaced with a top-exit system to save weight and give the exhaust gases a shorter route of escape.
The aero side of the equation has been drastically altered. At the front there's a new splitter, raised slightly in the middle, helping feed air to the huge rear diffuser. The rear wing now sits further back, just outside the footprint of the car, and has been given LMP1-esque endplates.
All of this comes together to give a peak downforce of 1000kg, up from 800kg for the road-going car. In fact, the 'downforce curve' is entirely different, meaning it's capable of matching the Senna road car's negative lift levels at 15 per cent lower speeds.
For the suspension setup, McLaren ditched the complicated variable ride control suspension and replaced it with conventional aluminium double wishbones plus 720S GT3-spec dampers. The track is wider too, growing by 77mm at the front and 68mm at the rear.
The GTR's 19-inch centre-locking wheels are wrapped in full slick tyres from Pirelli, and just behind them, you'll find 390mm carbon ceramic discs squeezed by six-piston calipers at the front and four-pots at the rear. Working together with the air brake functionality of the rear wing, the new stoppers can haul you up with 20 per cent greater deceleration than before.
Despite the widened track, the new aero bits plus additions like an internal air jack system and a fire extinguisher, the Senna GTR is actually 10kg lighter than the road car with a 1188kg dry weight. You can thank the GTR's crash diet, which included switching glass for polycarbonate, and ripping out the infotainment system. But don't worry, for hotter track days, there is still an air conditioning system to stop you drenching your racing overalls in sweat.
Want one? Tough luck. Even if you can navigate the initial hurdle of needing £1.1 million (plus taxes) to secure one, it's moot - all 75 are spoken for. The first examples will be delivered this September.


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Genetic IQ tests. DNA detective work. Virtual drug trials. These were some of the surprising new uses of DNA information that emerged over the last 12 months as genetic studies became larger than ever before. Think back to 2003. We had just decoded the first human genome, and scientists still spent their time searching for very specific gene errors that cause quite serious inherited problems, like muscular dystrophy.
Read more on technologyreview.com.
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This article appears in print in the July 2018 issue. Click here to subscribe.
Summer Dreams is the title of the new exhibit at the Winston Wächter gallery, but 1980s dreams are what Abby Dougherty, who works under the name Neon Saltwater, evokes with the color palettes of her installations: luminescent aquas, vibrating pinks, gelatinous greens.
"Mindgames Love Arcade" is the Cornish alumna's contribution to Summer Dreams (imagine the casts of Miami Vice and The Breakfast Club hanging out in a rec room somewhere deep inside Tron).
The show, which promises to transform the gallery "into an alternate reality of overflowing color and light," also includes works by the pop-inspired design studio Electric Coffin, Peter Gronquist's wall-mounted 3-D light boxes (his version of "infinity mirrors") and Jennifer Zwick's boldly patterned floral photographs.
6/26–8/22. 10 a.m.–5 p.m., Mon.–Sat. Free. Winston Wächter Fine Art, Queen Anne, 203 Dexter Ave. N; 206.652.5855.


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Relax, it's over, you belong to me
I fill your mouth with dirt
Relax, it's over, you can never leave
I take your second digit with me
You are my first, I can barely breathe
I find you fascinating
You are my favorite, lay you down to sleep
It's all that I can do to stop
So blue, so broken, paper doll decays
I haven't left you yet
So cold, subversive, your eyes are full of bleach
Tomorrow, I will go away again
You are mine!
You will always be mine!
I can tear you apart!
I can recombine you!
All I want is to covet you all!
You belong to me!
I will kill you to love you!
Love! Love! Love!
Love you!


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02 6648 4000
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Explore inspiring articles, discover events, connect with locals and learn more about Coffs Harbour City Council.
We currently have a wide range of opportunities available for people to join our team...
Stay safe at the beach this summer by swimming between the red and yellow flags at patrolled beaches...
Council have created the bushfire recovery portal to ensure that the recovery process is as simple and clear as possible...
The long-term home of the nationally important South Solitary Island Lighthouse Optic (SSILO) should be at the harbour in sight of the ocean...
A forecast rise in traffic from future residential growth, local sporting facilities and active transport options is behind a plan for a new traffic light-controlled...
Local tradies are being invited to be part of the biggest Council construction project ever to come to Woolgoolga and the Northern Beaches...
Councils help local communities run smoothly. They administer various laws and regulations to help maintain and improve services and facilities for the community. These services may include community services, sporting and recreation services, environmental planning, public health, environmental protection and waste collection, treatment and disposal. The rates you pay allow your council to fund these services.
You should contact Council's Customer Resolution Team on 02 6648 4000 as soon as possible after getting your Rates Notice. We can discuss the options available to help you.
Our Debt Recovery procedures include the issue of notices for overdue rate instalments.
Council recognises there are cases of genuine financial hardship requiring respect and compassion. Council has a Financial Hardship Policy which provides guidelines for the assessment of hardship applications.
Interest charges apply to rate instalments that are not paid by the due dates.
You need to complete a
pensioner concession application form. Please ensure you bring your Pensioner Concession Card to the Council office when lodging your application.
To be eligible to apply for a pension rebate on your rates and annual charges you must be the person liable for the rates and annual charges on a property. The property must be your sole or principal residence, and you must have a current pensioner concession card.
All NSW councils give a mandatory rebate to eligible pensioners of up to $250.00 off ordinary rates, $87.50 off water charges and $87.50 off sewer charges.
In addition to this mandatory rebate, Coffs Harbour City Council provides further rebates for the Environmental Levy and Domestic Waste Charges.
If you start receiving a pension after the commencement of a quarterly billing period and you meet the above conditions, you can claim a rebate from the start of the next quarterly billing period.
If you cease to qualify as an eligible pensioner, or you sell the property in which you live, you will not be entitled to receive a rebate after the end of the quarterly billing period in which you ceased to be eligible. Therefore, if you were granted a pensioner rebate in advance that you are no longer entitled to, it will be charged back to your rate account for the period pertaining to your ineligibility.
Please contact Council on 02 6648 4000 if you would like further information on pension rebates.
Coffs Harbour City Council Pensioner Concession Policy
Application for Pensioner Concession Form
Under the Local Government Act 1993, the total amount of income that a council can raise from certain rates and charges is limited. This is called the rate peg percentage. The rate peg is determined on an annual basis. Because of rate pegging, a council's overall rates revenue cannot increase by more than the approved percentage increase. If overall land values rise, councils may have to reduce or otherwise adjust the amount of rates levied per dollar so that total income does not grow by more than the approved percentage increase.
The Independent Pricing and Regulatory Tribunal of New South Wales (IPART) determines the rate peg that applies to councils' general income. IPART is the independent economic regulator for NSW. IPART oversees regulation in the electricity, gas, water and transport industries and undertakes other tasks referred to it by the NSW Government.
IPART determines the rate peg that will apply to all councils for the year using a Local Government Cost Index. The Index assists in calculating the operational costs of councils in New South Wales. The rate peg percentage is calculated by subtracting a determined productivity factor for councils from the Local Government Cost Index. Further details about the methodology IPART uses to determine the rate peg can be found on
IPART's website.
Under the Local Government Act 1993 (Act), councils are able to apply for additional increases in general income beyond the annual rate peg amount. This is referred to as a 'special rate variation'.
Under the Act, councils may apply for a single year increase under section 508(2), or a multi-year increase (of between two and seven years) under section 508A. IPART has been delegated responsibility for assessing and determining special rate variations, however the NSW Government has retained responsibility for setting the policy framework under which applications will be assessed. This is reflected in the Government's Special Rate Variation Application Guidelines, which sets out the assessment criteria that IPART must use when assessing applications.
Councils may seek a special rate variation in order to undertake environmental works, fund town improvements, redevelop community and civic facilities, address maintenance backlogs and maintain or improve existing service provision. Local councils that are seeking special variations to general income above the rate peg amount are required to submit applications to IPART for review and assessment.
The council must include details of its intention to apply for a special variation in its draft delivery program and operational plan and must consider any submissions received from the public. If a council's application is approved, IPART will specify the percentage by which the council may increase its general income.
Within rate-pegging, it is possible for some rates to increase by more than the rate-peg limit while others may increase by less than the rate-peg limit. In some cases, rates may decrease from the previous year. A council's rating structure and valuation changes are the main factors that will determine what happens to rates on an individual property. A general revaluation by the Valuer-General may result in the value of some land in a council area increasing or decreasing by more than other land. Where this happens the rates burden will shift. Councils may decide to vary rating structures from year to year to compensate for this.
Yes. Rate pegging applies to a council's overall general income and not to rates on individual properties. Within rate pegging, it is possible for some rates to increase by more than the rate peg percentage, while other rates may increase by less than the rate peg limit. In some cases, rates may decrease from the previous year. A council's rating structure and valuation changes are the main factors that determine what happens to rates on an individual property. Rating structures may change significantly from year to year.
Each parcel of land must be included in one of four categories for rating purposes – residential, business, business city centre or farmland. Council decides which category your property should be in based on its characteristics and use. Most people are charged ordinary rates under the residential category.
Categories are important, because rates differ depending on the category of the land. So if your land is, for example, categorised as residential you may pay a lower rate per dollar of land value than if your land is categorised as business.
If you are not satisfied with the category given to your property, you may apply to council for the category to be reviewed. If you do this, council must notify you of their decision and the reasons for that decision.
If you still do not agree with the category given to your property, you may appeal to the NSW Land and Environment Court. You must do this within 30 days of receiving council's review decision. Contact the court to find out how to lodge an appeal.
Yes. However, they must notify you of this change and advise that you can seek a review by the council if you don't agree with the category. This notice must also explain your appeal rights to the NSW Land and Environment Court.
Councils don't determine your land value for rating purposes. Land is valued by the Valuer General under the Valuation of Land Act 1916 (as amended). These valuations are carried out approximately every four years and you should get a valuation notice after it is done. If you don't agree with the land value, you have 60 days to object.
You can lodge an online objection to a Notice of Valuation through the Service NSW Portal.
Even if you lodge an objection, you must still pay your rates while your objection is being considered.
You can find out more about the Valuer General's review process in
this guide.
If you still don't agree with the valuation, you have limited time to appeal to the NSW Land and Environment Court. The response sent by the Valuer General will explain the final date for an appeal.
Every year, before the final amounts are fixed, councils must prepare a draft operational plan that includes their proposed revenue policy for the following year. This policy must include details of all rates and charges that the council is proposing to levy on ratepayers. The draft operational plan must be made available to the public.
The draft operational plan must be put on exhibition to give members of the public an opportunity to comment. This usually happens around April or May each year and will be made available on
Have Your Say.
Councils must consider any submissions by the public before adopting the plan. This is your opportunity to raise any issues about the rates and charges for the following year. Once the rates and charges have been adopted for a particular year, they cannot be changed until the next year.
Yes. The Local Government Act 1993 requires councils to levy an annual charge for providing domestic waste management services on all parcels of rateable land for which the service is available, whether or not it is actually used. It is considered that all property owners should contribute to the current and future provisions of waste services.
Urbanisation has resulted in increases in impervious surfaces and has significantly increased the volume of and pollutant load in stormwater flowing into urban waterways. These flows lead to waterway pollution as well as flooding in some areas.
To help councils better fulfil their role in managing these stormwater issues, the Local Government Act 1993 was amended in 2005 to allow Council's the option of levying an annual stormwater management service charge.
The purpose of the charge is to help councils fund new or additional stormwater management activities. These activities may include:
Councils that choose to levy the charge have to meet certain requirements, including consulting with their community through their annual planning process prior to levying the charge. The maximum amount that a council can charge is $25 for an average residential block, and the charge can only be levied on properties where council provides a stormwater management service.
All rateable land is liable for an Ordinary Rate. The type of Ordinary Rate depends on the rating category (or sub-category) applied to your property.
For Residential and Farmland Categories - the Ordinary Rate is calculated in two parts – the Base Amount, which is the same for everyone, and the Ad Valorem amount, using a rate per dollar multiplied by the property's land valuation.
For Business Categories (or sub-category) - The Ordinary Rate is calculated using a rate per dollar multiplied by the property's land valuation (a minimum applies).
Get more information about
your land valuation.
The Environmental Special Rate applies to all rateable land. The rate is calculated in two parts – the Base Amount, which is the same for everyone, and the Ad Valorem amount, using a rate per dollar multiplied by the property's land valuation.
The Environmental Special Rate provides funding for environmental projects.
The determination of projects is based on the assessment of public and council submissions by an advisory committee of Council which includes members of the community.
For further information on Council's Environmental Levy Program (along with other projects and activities to be undertaken by Council) please see Council's Operational Plan.
This charge applies to all land (including vacant land) that is within 75 metres of a sewerage main and able to be connected to Council's sewerage system (whether connected or not).
Residential Sewer Access (Annual) Charges for occupied land are based on the number of occupations on the property.
This charge applies to all land (including vacant land) that is within 75 metres of a sewerage main and able to be connected to Council's sewerage system (whether connected or not).
Charges are calculated using the following components:
The number and size of water meters servicing the property
The Sewer Discharge Factor (SDF) allocated to these meters.
The SDF, in simple terms, is a percentage of your water usage deemed to be discharged into the sewerage system.
This charge applies to all land (including vacant land) that is within 225 meters of a water main and able to be connected (whether connected or not). Residential Water Access (Annual) Charges for occupied land are based on the number of occupations at the property.
This charge applies to all land (including vacant land) that is within 225 meters of a water main and able to be connected (whether connected or not). For non-residential properties the charge is based on the number and size of water services at the property.
Waste charges apply to properties serviced by the kerbside collection service or, in the case of vacant land, if the property is able to be serviced. Charges are generally calculated on the number of 3-bin services provided to the property. Non-Residential premises are charged a minimum of one waste charge for each premise. If the property is vacant land you are charged an annual vacant charge until a service is commenced.
This charge applies to properties that are subject to effluent pump-out by Council's licensed Contractor. Additional charges (billed by the Contractor) apply for actual effluent removed. The annual charge is calculated on the number of pump-out outlets at the property.
Apply to properties where onsite sewage management systems are installed. The fee is calculated on the number of systems multiplied by the unit price. Unit prices vary depending on whether the system has been deemed high, medium or low risk.
This charge applies to properties that discharge trade waste into the sewerage system.The annual charge is calculated on the number of trade waste generators at the property.
This charge applies to properties that are situated within Council's stormwater catchment areas. Residential properties pay a flat annual charge while non-residential properties pay an annual charge based on land area.
For further information on Council's rating structure please see Statement of Revenue Policy within Council's Operational Plan.
To change the mailing address for your accounts, a
Change of Address Form is required to be completed and signed by the property owner before the change will be recorded. This process minimises the possibility of unauthorised account changes.Please Note: A change of address will not be accepted by Council over the telephone. Address changes will also not generally be accepted from a third party acting on behalf of a property owner.
You can find out how to receive your rates and water accounts by email here.
If you wish to make payments towards your rates in advance you can do so by using one of the 'Methods of Payment' shown on the back of your notice.
The bank details are unique to that property and not the person who has made the payment.
If you own more than one property you will need to use the unique bank details relating to that property.
If you create a regular or automatic payment through your bank, using either EFT or BPay, you will need to cancel the payment if you sell the property.
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By Daymond Steer CONWAY — Democratic presidential hopeful Hillary Clinton gave UFO enthusiasts a reason to cheer at the close of her recent editorial board meeting with The Conway Daily Sun. Right: Reporter Daymond Steer asks Democratic candidate Hillary Clinton for her stance on UFOs when she visited the Sun on Tuesday. (MARGARET McKENZIE PHOTO)
Kilde: HILLARY CLINTON PROMISES TO INVESTIGATE UFOS – Alien UFO Sightings


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It is such a comfort to know that I won't have to put my dog down because I can't afford her care. She's gat bilateral cruciate ligaments torn seeds surgical repair to the tune of about 8000.00. I pay my 500 deductible(I paid that for the diagnostics - sedation for large dog x-rays) and now I only have to pay 90% of that. It includes much needed and expensive meds. So glad I bought this - they have been great - very caring. Highly recommended. I talked the hubby into it by telling him if the premiums (about $60.00 a month) add up to say, $800.00 for the year, and then she needs major surgery we are golden, only having paid the deductible and 10%.
cruciate ligament - both knees-major surgery and rehab
Claim Amount
Over $1000
German Shepherd
Age of Pet
1 - 8


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On 15 March 2018, Unilever announced the next steps in its transformation into a simpler, more agile and more focused business. This included the proposal to simplify Unilever's parent company structure from two legal entities, NV and PLC, into a single holding company ("New Unilever NV"), incorporated in the Netherlands, and to be listed in London, Amsterdam and, in the form of American depositary shares, New York. Unilever has today published the prospectus for New Unilever NV and the shareholder documentation relating to simplification.
Effecting simplification
Simplification of the current NV and PLC parent companies under New Unilever NV will be achieved through a combined process involving a UK scheme of arrangement (the "UK Scheme") for PLC and a Dutch statutory legal merger for NV (the "Dutch Merger").
One ordinary share in the capital of New Unilever NV will be issued for each NV ordinary share and for each PLC ordinary share, resulting in shareholders receiving shares in the capital of New Unilever NV that represent an equivalent economic interest.
The proposed simplification is subject to certain conditions, including the approval of shareholders in NV and PLC and applicable regulatory consents. The Executive of the UK Takeover Panel has confirmed that the UK Takeover Code will not apply to the simplification transaction.
https://www.investegate.co.uk/unilever- ... 00223425A/


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Attorney Practices
The attorney practice controversywho are considering tolerating a attorney portrayal, particularly the individuals who need involvement in the topic at issue, ought to look at whether they are focused on investing the energy important to take in the applicable law disconnected to their standard range of training. Likewise, legal advisors must assess whether their current workload for different customers enables adequate time to enough plan for and deal with an ace bono portrayal.
Guarantee Proper Legal Supervision
Law offices looking to receive the rewards of attorney work must develop their own benefits. In a law office setting, supervisory attorneys ought to be doled out to each matter, and there ought to be immediate correspondence between the supervisory and subordinate legal advisors on courses of events and assets for each matter. Whenever doable, law offices should coordinate supervisory assignments to the important experience of the managers. It does minimal useful for a subordinate value-based legal counselor taking a shot at an prosecution matter to be matched with a supervisory value-based attorney who has no case understanding.
As vital as correspondence, experience, and supervision are to taking care of attorney matters, the law office must build up a culture where cases get an indistinguishable level of consideration from other customer business. A few accomplices in supervisory parts don't examine their matters in an indistinguishable manner from their billable matters since they feel that there is no financial motivation to do as such.
Law office administration must pass on to those accomplices that the law office esteems attorneys legitimate work despite the fact that such matters don't produce much if any wage for the law office. Aside from the natural estimation of work, there are commonsense purposes behind regarding these cases truly too.
Need Help?
Get answers to frequently asked questions.
Additional Resources


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Want to live like a Kardashian? It's going to cost you… $5.4 million to be exact. That's how much Kylie Jenner's Hidden Hills, California, estate is listed for on Trulia.
The home is one of three compounds the "Keeping Up with the Kardashians" star currently has in her portfolio. Measuring 5,154 square feet, the four-bed, four-bath home was built in 2012, but only recently did Jenner purchase it for $4.5 million.
If you're keeping score, the lip kit queen could rake in nearly $1 million in just a few short months.
The spacious floor plan offers high-beamed ceilings, french doors, a luxurious master suite, a theater room, and a gourmet kitchen with stainless steel appliances. It's the perfect place to host a dinner party indoors — or even outside in the gorgeous backyard, featuring a covered patio, large pool, spa, tranquil fountain, rolling lawns, and even a fenced vineyard!
Kylie isn't new to real estate — this past summer, she ditched her 4,851-square-foot starter home she purchased in 2015 for $2.6 million. The 19-year-old also owns the home next door to the house she currently has for sale, so you could be neighbors with her… if the teen doesn't upgrade in another month!


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Jim Rogers and the World's New Reserve Currency• https://www.zerohedge.com
Today we're bringing you another clip from our upcoming Episode of the Goldnomics Podcast with the legendary investor and "Adventure Capitalist", Jim Rogers.
In this clip Jim tells us what he thinks about the long-term safe-haven status of the US dollar and what he sees as the future for the Euro currency. Jim also give us his opinion on what he suspects might be the currency to emerge as the only viable but necessary competition to the "highly flawed" US dollar as the world's reserve currency.


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Barbara Palvin Posing In Lingerie 8x10 Photo Print
- Price: 3.99 USD
- Avaibility: 1 available · 6 recently sold · 6 total quantity listed
- Item ships from: Orlando, Fl
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tsukeshime bachi (usually smaller diameter, softer "hou" wood)
nagado bachi (usually larger diameter, harder "kashi" wood)
call time: 11:30am (45min pack, 15min drive, 60min prep)
performance time: 2-3pm
rice washer: Yumi
reminderers: Desmond
drivers: $5
- Toshi
- Dina
- Andrew
- Desmond
expenses: 1 usu $40
$765, check to "Asano Taiko US"
cancellation policy - 50% total fee
- event for residents, food (ozoni?) provided
- estimated 80 people
- two poundings
- chef Dante preparing sushi and udon
- 3pm hard stop time
- confirm address: 23450 Madison St, Torrance CA, between Lomita and Sky park
- special directions: from Lomita, Madison, turn L into parking lot on either side of building, load-in at back of building
- okay to leave vehicle: private parking for three vehicles
- additional member parking
performance space
- indoor/outdoor: outdoor
- flooring material: concrete
- stove placement: no problem, have had burners before
- access to water: in kitchen or faucet with hose
- three tables: three six-foot tables
event schedule
- arrival: 12:30
- 2:00 welcome
- 2:05 pounding begins. In each stage, Mochi Mochi members demonstrate, then aud. participates.
- 2:35 eating begins! ozoni soup and mochi with condiments
- 2:45 Q&A while eating wraps up
- 2:55 final questions and "tejime" clapping ender


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Entry Permits
Entry permits can be purchased on arrival at all National Parks. Single entry permits are RM10 per adult, RM5 for seniors, disabled people and students; children are free. Group discounts apply for 5 or more people.
There are also multiple entry passes (1 and 3 month periods) as well as a discount pass for 5 visits. For full fee schedule, guide hire costs and multi-visit passes contact the Visitor information Centre in Miri (ph 085 434 181).
Getting There & Back
Lambir Hills is approximately 40minutes (30km) southwest of Miri on the sealed Miri-Bintulu Road. It is easily accessible from Miri by the following options:
Bus This is a 45 minute trip; catch buses (Syarikat Bus Suria) from the station opposite Tammu Muhibbah which depart for Batu Niah, Bintulu, Tinjar, Bakong or Bekenu bazaars and ask to be dropped off at Lambir Hills (Taman Negara Lambir). RM 2.40 Buses leave Miri at 0630, 0900, 1000, 1200, 1500 and 1600.
To return to Miri by bus, it is possible to hail buses from the roadside in front of the park. The last buses pass by towards Miri around 1630. Ask the park staff for likely times.
Taxi Taxi fare one way from Miri centre is RM 25. Arrange a pick-up time or call as required.
Hire car Car hire from Miri is more expensive than Kuching and there are with fewer options. Car hire can be arranged from approximately RM 120/day (minimum). Ask for details at the Visitor Information Centre in Miri (ph 085 434 181).
Tour Companies Tour companies regularly arrange trips to Lambir Hills.
Accommodation catering to a range of budgets and levels of comfort is available at the National Park Headquarters. Note: accommodation should be booked and payed for in advance at the Visitor Information Centre (ph 085-434181).
Share-rooms: There are plans to build a hostel at Lambir Hills – this is the equivalent in the meantime. It consists of a 2-room lodge, with 3 single beds per room. A fan is provided, bathroom facilities are shared. There are no cooking facilities. Prices are RM 50/room or RM15 per bed per night.
Forest lodges: Sleep 6 (2 rooms, shared bathroom, fan, no cooking facilities) are available for RM75 per house per night
Chalets: with air-conditioning (2 rooms, 2-3 beds per room, attached bathroom, refrigerator but no cooking facilities) cost RM150 per chalet or RM100 per room
Camping: Campsites are available on the front lawn of the National Park HQ (which borders the highway) for RM5 per person per night. Camping elsewhere in the park is not allowed without the permission of the Park Warden.
Food & Drink
Cooking facilities are not provided in the accommodation.
A canteen serving a basic but tasty choice of rice and noodle dishes, as well as some snacks, is located in the park HQ.
There are no coffee shops, grocery stores or restaurants in walking distance. However, as Miri is only a 1/2 hour drive away, if you have a hire-car, you can easily head into town and back for a meal.
The water supply in Lambir Hills has some tannin content – it is lightly tea coloured and tastes quite metallic (the flavour is easily disguised by tea or Tang). Treat tap water before drinking it. Bottled water is available at the canteen.
Telephones Despite its proximity to Miri, Lambir Hills seems to be out of range for most mobile phone services. Coin-operated public phones are located in the canteen and next to the Park HQ office.


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Network grants
Funding to bring together researchers, industry and other groups to develop collaborations through workshops, visits and part-time coordinators.
Reviewer form guidance
Introduction to Network grants, including funding available, eligibility and running a network.
How to apply
Information about how to apply for a Network grant.
Guide to best practice
Advice on creating networks and keeping them going.


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Prior to 1842, Oak Hill Cemetery was known as Old Maid's Hall and consisted of about fifty burial sites in a small area. In January of 1842, Reverend Thomas B. Fox, pastor of the First Religious Society of Newburyport, and other leading citizens formed a board of trustees to oversee the design and management of a rural garden cemetery, which was to be one of the first in the United States.
Additional land was purchased from the Moses Brown family, and on a beautiful day in July of 1842, a consecration ceremony attended by over two thousand people was held.
To learn more about the history of the cemetery, schedule a tour with Ghlee E. Woodworth. : firstname.lastname@example.com
To purchase a copy of the New England and New York Book Festival award winning book by Ghlee E. Woodworth: Tiptoe Through the Tombstones, Oak Hill Cemetery, email: firstname.lastname@example.com or call 978 462-2010. $20.00 plus $5.00 shipping. Great holiday or birthday gift.
This tour guide book is for enthusiasts of old cemeteries and who have a passion for New England history. Visit the gravesites and read about Newburyport sea captains and merchants, architects and photographers, writers and poets, silversmiths and newspaper editors, and adventurers who travelled to the Klondike gold rush.
Includes: hardcover, 240 pages, colored maps, suggested tours, 300 images, and biographies of eighty people who lived primarily during the 1800s.


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This chapter describes how to work with business objects including records, cases, incomings and outgoings. It also gives an overview of Fabasoft Folio's powerful possibilities for fulfilling compliance requirements concerning auditing, archiving and legal holds.
The term "business object" refers to special types of objects that offer additional features required for managing various business scenarios in Fabasoft Folio.
Business objects allow you to attach and manage content, which are electronic documents that have been imported into Fabasoft Folio. Among others, they include Microsoft Word Documents, Microsoft Excel Worksheets, e-mail objects, and scanned images. Most contents can be edited using external applications. For further information on contents refer to chapter "Working With ".
The different types of business objects provided by Fabasoft Folio are all directly or indirectly derived from object class Business Object.
Fabasoft Folio differentiates between the following types of business objects:
Figure 60: Logical hierarchy of business objects in Fabasoft Folio
Business objects form a logical hierarchy as depicted in the previous figure, which is supplemented by the object models for contact and relationship management, business process management, and so forth.
This chapter provides a brief overview of general features of business objects in Fabasoft Folio.
In Fabasoft Folio, each object is uniquely identified by an Address in a proprietary format. However, the object address is not visible to users and should not be used for external communications sent to customers and other partners.
Therefore, a human-engineered unique reference number is generated for each business object (i.e. documents, cases, and records). By default, the unique reference number is also incorporated into the Name of the business object. Using the unique reference number, both Fabasoft Folio users and external partners can explicitly and unambiguously refer to a specific business object.
For compliance reasons, Fabasoft Folio distinguishes recorded business objects and business objects without commitment.
Recorded business objects have an external effect or may cause some sort of external commitment. This external effect also needs to be confirmed by an employee (for example, through approval). Business objects without commitment, however, are unconfirmed and only have an internal effect.
When a business object is recorded, a version of the business object is generated and automatically saved.
Usually, the transition from without commitment to recorded is implicitly defined as part of the life cycle process of a business object (e.g. when a business object is approved or sent to a customer).
The following list provides a brief overview of the recorded state of business objects and how it is initialized:
In Fabasoft Folio, each business object has a processing state. The next table shows a list of the permissible values for the processing state.
Processing state
In Process
The business object is in process. This is the default state for business objects.
The business object has been discarded and can no longer be edited. Any active processes have been suspended.
Note: Only recorded business objects may be canceled. For compliance reasons, recorded business objects may not be deleted but must be canceled instead.
Work on the business object has been (temporarily) suspended. Any active processes have been suspended as well. A suspended business object may not be changed or deleted.
Work on the business object has been completed, and any active processes have been suspended. A closed business object can no longer be edited or deleted.
Table 1: Processing states of business objects
To narrow a business objects processing state, it is possible to define own sub-states for "In Process". These sub-states can also be used within life cycle rules, as well as for defining access rights depending on a business object's state.
Certain transitions from one processing state to another processing state require your confirmation in form of an electronic signature and a remark describing the reason for the processing state change.
By default, a transition from any processing state to "Canceled" or "Closed" requires validation in form of an electronic signature.
If the processing state of a business object is changed, this change is propagated to its subordinated business objects.
For example, if the processing state of a case is changed, the change is propagated to the documents attached to the case as well as to the contents attached to these documents.
There are, however, certain rules that determine whether the processing state of a business object is changed during propagation:
A list of life cycle rules can be defined for a business object.
Life cycle rules let you define actions that are invoked when specified events are triggered. Additionally, life cycle rules also support conditions that must be fulfilled for an action to be invoked when the event the action is mapped to is triggered.
Each life cycle rule consists of the following components:
After Creation
This event is triggered after the business object has been created.
After Processing Start
This event is triggered after the processing state of the business object has been set to "In Process".
After Suspending
This event is triggered after the processing state of the business object has been set to "Suspended".
After Closing
This event is triggered after the processing state of the business object has been set to "Closed".
After Cancelling
This event is triggered after the processing state of the business object has been set to "Canceled".
After Set Recorded
This event is triggered after the business object has been recorded.
Using Fabasoft app.ducx, developers can create their own actions for life cycle rules.
Document categories allow you to categorize your business objects, and to customize life cycle-specific settings for business objects of the same document category.
A business object may be assigned a document category when it is created.
New document categories can be created by administrators or developers.
For every document category a short form must be specified. The short form is used for building a unique name for business objects. This way, the short form string easily allows you to identify business objects of the same document category by looking at their names.
Note: In Fabasoft Folio, the name of a business object also contains its document number serving as a unique reference number, e.g. for external communications.
You can specify a pre-defined process for a document category. It can be defined whether the standard process should be initialized and started when a business object referencing this document category is created.
Certain business applications require a fine-grained security concept that is tied to a business object's life cycle. Therefore, Fabasoft Folio allows you to specify the ACL assigned to a business object based on its processing state and document category to give you as much control as needed to implement the most complex security concepts.
Access Definitions allow you to map predefined ACLs to processing states, and are used for determining a business object's ACL when it is created or when its processing state changes.
This, for example, allows you to enforce that suspended business objects cannot be edited until they are reactivated.
If a custom access definition is assigned to a document category, the business objects of that specific document category are assigned the ACLs defined in the custom access definition instead of the default ACLs.
This feature allows you to enforce that users only receive access to business objects of a certain document category. Moreover, you can tailor your security concept to the particular life cycle of specific document categories.
Business objects also allow you to add textual remarks. Once appended, remarks can no longer be edited for transparency and compliance reasons.
You can also add references to other objects to your remarks.
In addition to this, electronic signatures, such as approvals, are automatically logged as remarks.
For each remark, either appended manually or automatically, the user adding the remark or triggering the event causing the remark (e.g. approving a business object) and the date and time the remark was added is logged.
Fabasoft Folio considers documents to be envelopes for content that also store additional metadata (for instance, date of receipt or addressees), and distinguishes between two types of documents:
A document is comprised of metadata, and a list of attached contents. The first attached content automatically becomes the so-called main content. However, it is possible to explicitly change the main content.
In short, registering content to a document refers to declaring the content to be a legitimate part of the document. This is also commonly referred to as "attaching" content to a document, since all content registered to a document is added to its list of Contents.
At any one time, content can only be registered to a single document. However, it is permissible to move content from one document to another, thereby implicitly triggering a reregistration of the content.
Figure 61: Registering an incoming to a case
A list of addressees can be defined for a document:
If an e-mail (e.g. a Microsoft Outlook Mail Object) is registered to a document, the addressee information is extracted from the e-mail, and used for automatically populating the addressee.
The document overview consists of three panes:
Document content can be explicitly excluded from the PDF overview.
Figure 62: Document overview
If a document is changed by different users, a new version is created automatically before another user's changes are saved to the document. However, if the same user changes a document subsequently, no automatic version of the document is created.
Moreover, if a document's main content is changed by different users, an automatic version is created for the content not the document. You can also create a version of a document manually at any time.
For further information on working with versions refer to chapter "Versioning".
Records are used for bundling cases, incomings and outgoings logically belonging to the same procedure with a long time frame (e.g. a program comprised of multiple projects). Simply put, a record is a folder of documents and cases sharing the same context that also stores additional metadata describing this context.
Cases are used for bundling the incomings and outgoings logically belonging to the same procedure, which typically is restricted to a short time frame (e.g. a project or a campaign). In simple terms, a case is a folder of documents sharing the same context that also stores additional metadata describing this context.
Content and documents can be registered to a case by dragging them directly onto the case. You create relationships between business objects (i.e. records, cases, documents, and content).
Working with records and cases is similar to working with documents.
Fabasoft Folio supports precise and extensive auditing for business documents.
Using audit logs, it is possible to record access to properties, calls to actions or applications and the review of access rights.
Fabasoft Folio supports the integration of revision-safe archives via Fabasoft iArchive. This enables the transfer of digital records from Fabasoft Folio into audit-proof archives. An expiry date can be defined for documents - the system then sorts out the file or sends a reminder after the retention period expires.
There is no change in the user interface reflecting the access to archived content.
Moving high volume content from the content repository to an online archive results in a significant reduction of storage costs because content repository storage is more expensive than online archive storage.
Fabasoft Folio allows the archiving of business objects to an online archive based on configurable rules which can be based on business requirements.
Fabasoft Folio integrates EMC Centera and NetApp SnapLock as third party products for archiving.
Fabasoft Folio provides variable archiving possibilities. It is possible to completely archive contents and business objects including all of their versions, as well as to archive single versions, or only a copy of a certain version. Objects can be loaded or restored from the archive. The default search of Fabasoft Folio also searches for objects in the archive.
Figure 63: Archived objects need to be restored before they can be edited again
A legal hold allows you to preserve all relevant objects when litigation is reasonably anticipated. Usually, a legal hold is issued as a result of current or anticipated litigation, audit, government investigation or similar matter to avoid evidence spoliation. Objects on legal hold cannot be deleted until the legal hold is removed again.
Moreover, a retention date can be defined preventing objects from being deleted before this date (editing of objects is still allowed).
In case of a legal hold, objects cannot be deleted even though the retention date may be reached.
Using EMC Centera or NetApp SnapLock, retention periods defined in Fabasoft Folio are also automatically used for objects within these archives.
Figure 64: Legal hold


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Thai cuisine, wonder of Asia
The amazing diversity of its cuisine makes Thailand one of the most exciting countries in the world to visit. In its 20th edition, 24Life Magazine invites you to travel the kingdom through the savoury characteristics of each regions.
Thai cuisine is renowned for the strength of its flavours and this typical sense of harmony that brings everything together in a very specific refined way. While very unique as the Thai Culture is, Thai cuisine very successfully combines influences from East and West which have been integrated according to the local culture and way of life.
Centuries of trade between east and west combined with the regional geopolitics and itinerant nobility brought to Siam multifarious tastes, recipes and methods that have been caught and processed over time by local innovative culinary artists who nurtured this refined and harmonious cuisine as we know it today
Early Chinese settlers brought with them the now ubiquitous noodle, and also the practice of stir-frying and deep-frying. Prior to this Thai cooking usually involved the process of baking, stewing and grilling.
The cuisine could be said to have been bland when compared to the multifarious tastes we now see in Thailand, but the itinerant nobility in the 17th and 18th centuries brought back from their travels new ingredients and cooking styles.
Foreign traders and visitors to what was then known as Siam also helped to expand on the variations of dishes, notably the Portuguese who brought the almost ever-present chili pepper and the British and other European nations who brought a range of spices during the spice trade years.
Following the influx of new ingredients, we might say the table was set for Thai cuisine, and the innovative culinary artists of the country began creating some of the most eclectic and daring dishes the world has ever seen.
Following these influences of taste came changes in eating propriety in the 19th century. The Kings of Thailand, notably King Mongkut (Rama IV) and King Chulalongkorn (Rama V), brought back from European visits what could be called modernizing influences such as eating with cutlery rather than hands, and the use of furniture designed for the dining room.
Thais today eat mostly with a fork and spoon, a practical application given that most Thai dishes don't require large pieces of meat to be cut. Traditionally chopsticks were only used by the Thai-Chinese, although today the use of these utensils is found mostly in small roadside restaurants selling variations of noodle dishes. Such noodle restaurants you will find in any corner of the nation, but each region of Thailand – the North, North-East, Central and South – cast its own spell on Thai cuisine.
It's important to note that foreigners may only experience generic Thai food in restaurants dotted around touristic areas, but this is mainly Central Thai food.
Exploring local markets and small local eateries you will find more traditional dishes.
Read the entire fully illustrated cover story from 24Life Magazine on Issuu
Page 22-23: Thai cuisine, wonder of Asia
Page 24-25: Fruit of centuries of trade and travel
Page 26-27: Northern Thai food or Lanna cuisine
Page 28-29: Southern cuisine, the spiciest of all
Page 30-31: Central Thai food, the most common and accessible
Page 32-33: Issarn cuisine, spicy and pungent
Page 34: Thai cuisine and fusion cuisine
Page 35: Traditional Royal cuisine, elegance and sophistication
Page 36-37: Thai desserts, omnipresent tropical fruits


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Laura Langworthy specializes in custom residential and commercial design.125740ATTR:COMMERCIALRESIDENTIAL
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This strap-back "dad's" cap featuring our signature Simple blue line has a low profile with an adjustable strap and curved visor.
• 100% chino cotton twill
• Unstructured, 6-panel, low-profile
• 3 ⅛" crown
• Adjustable strap with antique buckle
• Head circumference: 20 ½" - 21 ⅝"
Model Shown
Michael Coughlin
Color: Navy
YES, all orders within the United States are shipped for FREE with our standard shipping offer! Expedited shipping is offered at checkout.
Currently, we ship only within the United States, but if we see enough demand internationally, we will be expanding. So please let us know if you like our products! Send us an email here.
Estimated delivery time for our free shipping offer is 3-5 business days after fulfillment, but other time estimates are presented at checkout. You can see all information related to fulfillment and shipping here.
Due to the recent events with the Covid-19 outbreak, there might be some delays with the fulfillment, as we are not able to promise to fulfill the orders as fast as before. For our products fulfilled in the USA, it can take UP TO (but necessarily) 8-15 business days. We realize this time is alot longer than expected, but our printing and fulfillment has had to close multiple locations temporarily to keep employees safe. We apologize for the inconvenience.
We want to keep our customers happy. We wouldn't be living the Blue Ocean Life, if we didn't want your mental health to suffer, right? 🤙 If you are dissatisfied with your item, it can be exchanged for an item of equal value or for store credit within 7 days of delivery of product. If there no defects, the buyer pays return shipping cost but if there are defects we will cover the cost. You can read full shipping & return policies here.
Currently, offer codes can only be used during non-sale periods. You either have the option to take advantage of the current sale offer or use the code at a later date, or both! Contact us if this seems like an error!


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Fed becomes a top holder of the world's biggest credit ETFs
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The Fed became one of the top holders in some of the world's largest credit ETFs less than two months after stepping into the market.
The central bank owns more than 13 million shares of the $54 billion iShares iBoxx $ Investment Grade Corporate Bond ETF (LQD) as of June 16, making it the third-largest holder, according to data compiled by Bloomberg. Only Bank of America and Fisher Asset Management — both of whom have yet to file their second-quarter holdings — own more shares than the U.S. central bank.
The Fed is also the second- and fifth-largest holder of the $29 billion Vanguard Short-Term Corporate Bond ETF (VCSH) and the $36 billion Vanguard Intermediate-Term Corporate Bond ETF (VCIT), respectively.
The Fed began purchasing corporate bond ETFs on May 12 as part of its effort to prop up credit markets in the midst of the coronavirus pandemic, after first announcing the program in late March. Its pledge has boosted markets in the months since, with LQD — which has absorbed the bulk of the Fed's purchasing — ballooning to a record size and rallying to an all-time high. The Fed has accumulated roughly $6.8 billion of ETFs through the so-called Secondary Market Corporate Credit Facility through June 16.
The updated holdings will likely be the high-water mark for the Fed's ownership, according to Academy Securities' Peter Tchir. The Fed began purchasing individual corporate bonds in mid-June in addition to ETFs, and Chairman Jerome Powell said the following day that the central bank would reallocate purchases of ETFs toward debt securities.
"Now that they have SMCCF up and running, they will reduce their run rate on ETFs to make sure they have powder available in case they need it," said Tchir, Academy's head of macro strategy. "They will grow the bond side faster than the ETF side for now."


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Reducing cost per call in the call center is typically high on the list of priorities of call center managers and executives. However, implementing strategies to reduce cost per call should never come at the expense of customer service quality. Rather, reducing cost per call requires a balancing act between optimizing call center resources, staffing and customer service quality – and doing so as lean as possible.
This blog post describes cost per call as well as 10 tips for reducing cost per call in the call center without sacrificing customer service quality. It is a great resource for managers and executives aiming to reduce cost per call in their call center – the right way.
Cost per call (or cost per contact) is a call center metric for the total cost associated with handling all calls or contacts during a specific time period. It is a KPI frequently used by call center managers to assess efficiency within the call center.
Before we dive into how to reduce cost per call in the call center, lets first discuss how to calculate cost per call.
The first step to calculating cost per call in the call center is defining the time period for which you would like to calculate cost per call (i.e., hour, day, month, quarter, year, etc.).
Once you have a concrete time period, it is usually most effective to acquire the number of contacts during that time period per channel:
Next, calculate the total call center costs associated with the given time period. Consider including the cost of salaries for all agents who interacted with customers on any channel, operational costs (i.e., rent, management, etc.) as well as the costs associated with call center software, business tools and telephony for the specified time period.
Finally, divide the total cost for the time period by the total number of calls (or contacts) handled in that time period. This is the total cost per call.
Now that you have a comprehensive understanding about how to calculate cost per call and what factors influence cost per call, lets dive into tips for reducing cost per call without sacrificing customer service quality. The following are ten tips for reducing cost per call in the call center:
One of the best ways to decrease cost per call and increase customer service quality is by ensuring that your agents have sufficient knowledge, training and resources to adequately address the customer's needs. You can accomplish this by hiring agents who are well-suited for the position, training them to excel and providing consistent feedback and coaching based on their performance. Having a team of excellent call center agents will help to improve first call resolution, decrease handle time and increase customer service quality (which reduces the number of escalated calls to management and callbacks about the same issue) – all of which contribute to decreasing cost per call.
Maintaining an excellent team of call center agents in an effort to reduce cost per call in the call center requires more than a set-it-and-forget-it approach. Call center managers should engage in call monitoring of live calls to assess their performance. They should also do so in a standardized fashion and consistently in order to ensure that call center agents are both efficient and effective. Making sure your team of agents are providing top-notch service to their customers is essential for reducing cost per call – and call monitoring is the best tool to accomplish this in the call center.
Employing a team of high-performing call center agents who don't use the most progressive call center software is like owning a Ferrari with bald tires. If you expect your team to perform optimally, you have to give them the tools to do so. That's where integrated call center software comes in. Call center software that integrates with business tools like Salesforce, Zendesk, LiveChat, Shopify, Magento and others to compile comprehensive information about the caller will enable call center agents to better meet the needs of their callers – faster. With all relevant information such as call logs, chat transcripts, Zendesk tickets and Salesforce cases all presented in the same interface, agents won't have to go digging through multiple systems to find the information they need the most. With the ability to open, close and edit tickets and cases in integrated business tools from the call center software interface, agents will spend less time on the phone updating systems with relevant information and more time doing what they do best. If you had to make one single investment to improve cost per call – integrated call center software would be it.
In addition to integrated call center software, leveraging the best call center software features to enhance agent performance will also go a long way to decreasing cost per call. According to Cisco, call centers reduced cost per call by as much as 35% by leveraging computer telephony integration (CTI). This is likely because CTI increases their proficiency at meeting the caller's needs and eliminates inefficient workflow as the phone dial pad is right where it should be – next to the caller's data. Another benefit of CTI is that it expedites the caller verification process which according to Bank of America eats up about 25% of the time call center agents are on the phone with callers. With CTI and other helpful call center software features, agents will spend less time on the phone with the caller verifying their identity and going back and forth between their phone and customer data. The end result? Decreased handle time, increased customer service quality and lower cost per call.
In addition to equipping your agents with the most effective call center software solution, you must also make sure that your team utilizes call center software features that will have a direct impact on reducing cost per call. Callback from queue is one of those features. According to Forrester, 72% of people surveyed stated that they would like the option for a callback from queue when calling a company. The beauty about this feature is not only does it improve customer satisfaction, it also reduces cost per call as it decreases the number of callers waiting in a queue thus telephony, trunk costs and staffing all decrease.
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One of the best ways to increase cost per call and decrease customer satisfaction is by transferring callers from agent to agent until they come across one that can adequately meet their needs. This painful process can be thrown out the window with skills-based routing. Skills-based routing ensures that callers are routed to the most appropriate agent to meet their needs from the get-go. It routes calls based on complex algorithms that take into consideration the caller's location, contact history with the company, dialed phone number and demographic information. It then matches the caller with the agent based on the agent's availability, department, skill, specialized training, spoken language – basically any construct that is meaningful to the company. Thus, skills-based routing ensures that callers are routed directly to the agent who is most qualified to meet their needs thereby increasing customer satisfaction, reducing handle time and reducing cost per call.
An excellent way to reduce cost per call is to reduce inbound call volume. This again will reduce costs associated with telephony and staffing and as a result reduce cost per call. How can you accomplish this without compromising service quality? By allowing customers to help themselves. There are plenty of customers who don't want to talk with an agent – in fact – many downright don't like it. These customers will jump at the opportunity to help themselves. Providing them with self-service options like informative hold messages, knowledge base, self-service IVR, how-to blog posts and ebooks will significantly reduce inbound call volume without compromising service quality.
Improving scheduling and adherence to the schedule can significantly reduce staffing costs and as a result, cost per call. Some basic tips to help optimize scheduling, adherence and occupancy rates are to leverage workforce management software, inform agents about the importance of adherence, provide consistent feedback to agents about their degree of adherence and reward the agents who are most adherent. Using these tools and techniques to help optimize adherence and occupancy will also go a long way to decreasing cost per call.
Staffing your call center with remote on-call agents and/or co-sourcing to handle overflow call volume can significantly decrease staffing and infrastructure costs, thus decrease cost per call. You can hire remote call center agents to field calls during peak periods, co-source a segment of your call center operations to a more cost-effective provider and allow your in-house staff the option to work from home. All will significantly reduce operational costs and cost per call, without compromising service quality.
Some call center experts argue that attention and resources should not be devoted to reducing cost per call but rather cost per call resolution. This is because there can be a considerable cost accrued for callers who call back about the same issue. Thus, optimizing first call resolution will significantly decrease cost per call in the call center. Optimizing first call resolution involves empowering frontline agents with the knowledge and capabilities to resolve the majority of issues that they may come across, utilizing integrated call center software so agents have access to comprehensive caller history and leveraging skills-based routing so the most appropriate agent is routed the call. Optimizing first call resolution will decrease call volume, operational costs and cost per call in the call center.
Reducing cost per call in the call center is usually on the radar of call center managers, however many don't know how to execute without sacrificing service quality. Following the 10 aforementioned tips, tools and techniques will put you well on your way to reducing cost per call in the call center all while increasing service quality. It's a win-win.


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In today's global marketplace there's no better way to connect with your staff and your client base than with corporate video. By creating an identifiable video brand your business' image can be broadcast across all of your digital media platforms and massively grow public awareness of your company.
Video is the by far the best way to instantly affect an audience, and through a smartly scripted, tightly produced and snappily edited corporate film from Dragonfly you can create tangible results, be it sales or awareness. It's great for changing perceptions, or letting people know what you're all about. Done well it can make the kind of impact everyone will remember.
You can also motivate your staff than with the raw power of a corporate film, but simple training videos are a great way to get a message across to your employees as well.
Corporate video production by Dragonfly
Don't let the word corporate cast a dull shadow over your video. While you may only want a simple explainer film, our talented and creative staff will take what you give us and run with it. Don't worry, we won't wash over your project with effects and fruity camera angles. Simply by employing fantastic directors, camera operators and editors, we'll make sure that it looks as good as it possibly can.
Our conscientious scriptwriter is an expert at technical explainer videos, concisely and considerately condensing information into an easy to manage package, and our vast pool of brilliant voice over artists will give your corporate video production that touch of finesse.
Nothing says professional like a well pieced together, slick film, so let's get started!


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During the week, I have several "go-to" recipes when I am unable to meal plan. I love healthy, delicious recipes that are quick. This easy dinner recipe is a chicken and veggie bake.
13×9 in pan
1-1.5 lb chicken breast
Frozen veggies of choice (I use broccoli and brussels sprouts)
Spinach & kale Greek yogurt dip (from Trader Joes)
Extra virgin olive oil
Red Pepper Flakes
Fresh Rosemary
- Preheat oven to 350°.
- Spray pan with cooking spray. I like Trader Joes Coconut oil spray
- Lay out chicken to one side of pan- sprinkle with salt and pepper (on both sides) to taste
- Coat top with Spinach yogurt
- Toss frozen veggies in a bowl with olive oil
- Empty on other side of the pan
- Sprinkle with salt, pepper and red flakes to taste- add a few springs of rosemary
- Bake for 35 minutes (or until chicken is fully cooked). Stir veggies half way through (about 15-20 min).
- Optional: I like to set the chicken aside and broil the veggies for 5 min. or less to get a little brown and crispy on top.
- Enjoy!
I hope you enjoy this easy dinner recipe. This is actually something I make on Sundays for meal prep and eat throughout the week (it is good reheated).
Are you going to try this? Leave a comment below!
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Congrats! You're out of your parents' house (finally!) and you've left nothing behind…except, of course, mom and dad. While this transition is a landmark moment of hitherto unachieved freedom for you, the folks are probably experiencing something other than elation. More often than not, the moment their cute little caterpillar becomes a butterfly leaves them, well, massively bummed.
Mom may be in denial, refusing to see you as any older than whenever her memories inexplicably froze (which may explain why she continues to stockpile apple juice and Cheerios for your weekend visits). Dad may be overcome with worries about how you're adjusting to dorm life (accounting for his constant phone calls, check-in texts, check-in calls in case you didn't pick up for the first check-in, etc.). It's good to remind yourself that this behavior is completely normal, but at some point, needs to be nipped in the bud.
You know what you have to do. You need to cut the cord—but that's often easier said than done without wreaking havoc on your relationship. Check out these tried-and-true tips for establishing your independence (without making mom and dad feel totally left behind).
Start with Baby Steps
First off: If your parents fund your education and/or cost of living, you are not completely on your own yet, which means you still need to make tradeoff offerings at the altar of mom and dad. Translation: You owe them, so stay in (reasonable!) touch.
Nevertheless, moving out is a major step, regardless of your financial dependence situation. It's important that you start establishing your distance now. Ultimately, this will pave the path for you to self-support, both financially and emotionally. "Mom, Dad, thank you for everything you do for me, but I feel like I need to grow up a little and take charge," is a proactive phrase that should help when you're feeling babied over a non-money-matters issue.
If you pay your own way, you may think they've got no right to treat you like a child. In the interest of peacekeeping, try to stay diplomatic. "I know for you I'll always be your baby, but I'm a big kid now," is a non-threatening, loving assertion of self-sufficiency that both reminds your parents of the changed dynamics, and sweetly recognizes that, hey: They made you, and you're grateful.
(Lovingly!) Set Boundaries
To temper incessant streams of calls or messages, it might be time for some "rules." Make requests, propose ideas, and ask "what if?"—it's all about phrasing and tone on this one. Suggest scheduling one (one!) regular phone call each week, and carve out that special time for them. "Guys, I feel overwhelmed," explains honestly why random calls are not ideal, and avoids invoking incendiary language like "barrage," "deluge," and the perhaps totally true but not as effective "leave me alone already."
It's also key to create boundaries around personal information. Maybe your parent is your best friend, but you must know by now that there are certain topics that trigger some pretty suddenly-ballooning anxiety. This does not mean you should keep secrets; rather, be selective. For instance, are you living the single life? Fun! Does Mom need to know every last detail? Nope! Seriously. She worries. Yes, even if she's "cool." And you can hardly expect any real privacy if you keep the door to your private life wide open.
Respectfully Steer the Tone of Your Talks
It's a marathon-length con (a lifelong one, really), but if you act like an adult, your parents will eventually see you as an adult. The waiting period is frustrating, but give them time. Are they sad about their empty nest? It's OK for them to feel sad. It's natural, and their sadness is not your fault, but you can still support them.
Are they possessive and needy? That's less OK (super not OK, truthfully, but parents are just people after all). If you fight, they will fight back. But if you listen and attempt to empathize—i.e., "I know this is hard, Dad"—they will at least feel acknowledged, and at best realize how crazy mature you've become. Ideally, they will swallow whatever childish impulses have bubbled to the surface and meet you on your level of levelheadedness.
You know, actually, "cutting" the cord is almost a misnomer. A swift slash is violent, and not beneficial for anyone (trust us, sometimes you still just need your mom). Instead, unravel the rope. Disentangle it slowly. Above all else, do your best to take care of your parents' feelings—it'll pay off tenfold.
Have you figured out how to get your parents to give you a little space? How did you do it? Share your tips in the comments below!


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Group alcohol addiction counseling allows people suffering from similar ailments to come together and gain strength through shared experiences and support. Many alcohol treatment centers and programs include group alcohol abuse counseling as part of their overall treatment goals, and the benefits gained from working towards shared goals in a group can have lasting effects on those suffering from alcohol abuse and addiction. For help finding group counseling services in your area for yourself or a loved one, you can call 1-888-685-5770 .
Prevalence of Alcohol Addiction Group Therapy
Large national organizations, such as Alcoholics Anonymous, offer meeting services throughout the United States. Smaller groups, including neighborhood and community treatment centers, may also be found in larger cities. Each group tackles the problems associated with alcohol addiction in a different fashion, and the treatment program is normally based on the shared beliefs of the organization's members or the studies of a research program. Assistance may also be offered through local religious organizations, community action partnerships and similar entities designed to help families overcome addiction-related issues.
The benefits of group counseling include a sense of support instilled by those who have tackled the problem before or are still struggling to avoid alcohol abuse. Many sufferers of alcohol addiction struggle with the problems caused by their abuse for years, and they gain additional strength through being able to help others deal with similar problems. Many members will come to the meeting with varying levels of experience and success, and each can share their knowledge of the pitfalls and benefits of overcoming alcohol abuse. Outsiders who have never suffered the physical, mental and social problems caused by addiction can help during the detoxification and recovery process, but do not have the explicit knowledge and experience that other sufferers share. A group of like-minded individuals can often accomplish more than a single person may manage with willpower alone. Call our confidential support line for more information on the benefits of group counseling. You can also fill out a quick contact form for more information on convincing your loved ones to use these methods.
Local meetings are always preferable as they reduce those barriers to manageable levels for many members. Pride is often the most common barrier to group counseling for alcohol addiction. Many alcohol abusers refuse to admit that they have a problem, and they continue to refuse any treatment on that basis. Some potential group members may attend meetings to discover just how close to addiction they are and quickly confirm that they are or aren't addicted. Others are likely to know themselves that they are addicted but refuse to admit that to others. Groups help overcome this barrier as many members themselves originally denied having problems related to alcohol abuse. A secondary barrier may be the time or travel requirements for meetings. Local meetings are always preferable as they reduce those barriers to manageable levels for many members.
Group Alcohol Abuse Counseling Treatments
Alcoholics Anonymous and similar organizations follow a twelve-step program designed to help members acknowledge and deal with the problems caused by their addiction. Other organizations may direct the faithful to put their belief in a specific higher power, or may find similar justifications beyond the immediate and obvious needs caused by alcohol abuse. Each center will rely on its own treatment methods based on what has worked in their respective groups over time, and no single method exists that works perfectly for all people. A sufferer of alcohol abuse may wish to try other groups until one is found with beliefs and options that fit personal needs. For more information on group alcohol addiction counseling, benefits and treatment options call us.


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Delicate 14K Gold Cross NecklaceManna
Hand forged, solid 14 Karat Gold Cross Necklace. Each delicate pendant is hand made within our Oregon studio, making every piece one of a kind. This tiny cross hangs from a fine, 14 karat gold filled chain. Crosses are approximately 1/2 inch from top of loop to bottom. Chain length is 18".
All pieces are made to order, by hand, in the studio of our brick and mortar. Please allow 4-6 weeks for construction and shipment or email for rush inquiry.
All pieces can be shipped internationally. Please email our team for your personal quote.


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Egyptian hip hop is a form of hip hop music in the North African country of Egypt which draws inspiration from both regional and global events.
Egyptian hip hop is distinct from other hip-hop genres around the world, as it tends to use traditional instruments such as the Oud and the Egyptian flute to add a Middle Eastern and Pharoanic beat to music. The Islamic religion has also had an effect on hip hop in Egypt. The Qur'an is a book consisting of laws and rules Muslims must follow. Since Egypt is a predominantly Islamic society and the government follows certain Islamic laws, the society expects a limit on certain things such as showing off one's wealth, the objectification of women, causing evil to one another, displays of hatred, etc. There are also many Christian Coptics in Egypt and they too have very close morals and values as the Islamic faith, especially in the villages such as Upper Egypt where the objectification of women is also an issue.
An Islamic verse states, "God advocates justice, charity, and regarding the relatives. And he forbids evil vice, and transgression. He enlightens you, that you may take heed."[1] This verse tells Muslims that good and evil are not equals and to always perform good actions towards others. Muslims can interpret this "evil" as the objectification of women, showing off the "bling", doing inappropriate things, or anything else involved with consumerism and capitalism.[2]
Nas, Graffiti, B-boying, N.w.a, Ice-T
Quran, Arabic language, God, Muhammad, Shia Islam
South Africa, Raï, United States, Senegal, Hip hop
Meykhana, Mugham, Azerbaijan, Azerbaijani folk music, Azerbaijani pop music
Germany, Hip hop, Rock music, Eminem, Turkey
California, Los Angeles, Gangsta rap, Southern hip hop, South Africa
Turkey, Egypt, Israel, Lebanon, Raï
Hip hop, Middle East, Azerbaijani hip hop, Turkish hip hop, Iranian hip hop
Hip hop, Israeli hip hop, Azerbaijani hip hop, Turkish hip hop, Iranian hip hop
Saudi Arabia, Music, Dance, Arabic language, Middle Eastern music


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Limited-edition signed copies, exclusively for Victoria
From floral boutiques and flower markets to blooming trees and public gardens, flowers are an essential ingredient in the sensory bouquet that is Parisian life. This stationery captures the blossoming essence of the famous city through Georgianna Lane's dreamy photographs of gorgeous florals paired with botanical motifs found in Paris. Filled with uplifting quotes and photos of Paris, this journal will inspire you to seek joy and face obstacles with an attitude of c'est la vie.
Author and photographer Georgianna Lane is known for her romantic, light-infused images of flowers, gardens, and iconic travel destinations. Her work has been widely published internationally in books, magazines, calendars, greeting cards, and décor products. She divides her time between Paris and a wooded property in the Pacific Northwest.
Read more about Georgianna Lane's book Paris in Bloom in the May/June 2017 issue of Victoria.
By Georgianna Lane
Hardcover: 144 pages
Harry N. Abrams/Abrams Noterie: Published September 2017


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Best of
the Twin Cities
The Kenwood has blended so seamlessly into the neighborhood for which it's named, you'd hardly believe it has been there for only a couple of years. The main dining room is wide, comfortable, and warm with classic elegance. Easing into a table in front of the plaid walls and gazing out one of the windows, you might find yourself wanting to linger for the rest of the day — especially once you've sampled the delectable wonders of Don Saunders's kitchen. For your midday meal, choose from equally breathtaking brunch and lunch items. The smoked steelhead trout hash comes with poached eggs quivering upon a crispy bed of shredded potato and celery root, hiding the perfectly smoked trout below. The pulled pork sandwich is soft and lush, and the pancakes are graced with black walnut-studded butter and draped in real maple syrup. Care is poured into every step, into every thoughtfully placed micro green or grain of salt. Lunch isn't always given so much attention, but here it's given a chance to shine.


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Andrew Barr has announced the launch of some heritage trail thingies and told us all we should go do one as they're good for us.
The first one starts from the Mt Ainslie lookout.
"I encourage everyone to take a tour on one of the new Canberra Tracks. It is a perfect introduction to our richly diverse cultural heritage,†Mr Barr said. Track One is titled Ngunnawal Country and describes the traditional landuse patterns of the Ngunnawal people, set against the context of a living culture cared for today by the local Aboriginal community
Enthralling I'm sure. But how long is it going to take me to complete the track (pop up at 7pm should I)? What level of fitness is required? What clothing is recommended?
Starting this week we're also celebrating "Heritage Canberra": "an exciting three days of events, commencing on 3 November, to promote our heritage."
No mention of time, place, or cost for any of these doubtless exciting events.


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originally posted by: Informer1958
a reply to: D8Tee
You guys don't get it. The dust cloud on 9/11 was not a cloud of super heated deadly gas moving at high speeds. If the only criteria for "pyroclastic like" is visual then every dust cloud should be deemed a pyroclastic flow.
For one to support the OS, one must ignore credible evidence. Many cars parked safely away from the WTC were burned from these "pyroclastic flow, and the fact is the "pyroclastic flow" was so hot, it melted many car and firetruck engines, while leaving the rear ends of some of these vehicles unscathed. These photos are all over the internet. The only thing that could have melted those car engines like that, had to be some kind of heated chemical pyroclastic flow that was recorded on all the News Media that morning.
originally posted by: Informer1958
Photos You Cannot Deny
No, there were no melted car engines from a pyroclastic flow.
Try and do some real research instead of parroting the OS.
It requires explosive energy to generate the necessary heat, dust, and debris. Turbulence and fluidization of debris are characteristic.
The cloud is 10x the size and height of the original building and vents for hours. find one example of a conventional demoltion that produces comparably massive mushrooming clouds such as this.
The floors themselves are quite robust. Each one is 39" thick; the top 4" is a poured concrete slab, with interlocking vertical steel trusses (or spandrel members) underneath. This steel would absorb a lot of kinetic energy by crumpling as one floor fell onto another, at most pulverizing a small amount of concrete where the narrow edges of the trusses strike the floor below. And yet we see a very fine dust being blown very energetically out to the sides as if the entire mass of concrete (about 400,000 cubic yards for the whole building) were being converted to dust. Remember too that the tower fell at almost the speed of a gravitational free-fall, meaning that little energy was expended doing anything other than accelerating the floor slabs.
Jesus, cars burned that day everyone knows that, so what?
You know thats not the first day that cars were proven to be combustible right?
Why don't you try to engage your critical thinking skills?
The maximum temperature that thermite can burn at is:
The products emerge as liquids due to the high temperatures reached (up to 2500 °C (4500 °F) with iron(III) oxide)
The boiling point of iron is:
Boiling point 3134 K, 2862 °C, 5182 °F
So, what vaporized the iron?
it must have been be something hotter than the thermite reaction!
This proves that nuclear devices must have been used at the wtc on 9/11.
There is no other known way to boil steel, into the wind.
Fallout (Uranium, Strontium, Barium, Zinc, and More) Detected by USGS
Measurements of chemical and mineralogical elements in dust samples gathered in and around Ground Zero were initiated by the U.S. Geological Survey six days after 9/11. Its airborne team photographed the thermal hotspots. Both missions used state-of-the-art equipment and agency facilities.
The ground team gathered samples during the evenings of September 17-18 from 35 sites in Lower Manhattan within a mile of the WTC's circumference. Two were indoors samples, two from beams. Samples were taken from undisturbed places: window ledges, windshields, flower pots, and protected areas in entryways and stairs. Indoor samples came from a gymnasium and a 30th floor apartment. Tests revealed 42 elements.
The cloud is 10x the size and height of the original building and vents for hours. find one example of a conventional demoltion that produces comparably massive mushrooming clouds such as this.
originally posted by: Iconic
originally posted by: D8Tee
Why don't you try to engage your critical thinking skills?
what burned the cars?
Where did the potential energy come from, regarding the law of conservation of energy?
Was it Allah's little helpers?
From that height you cannot tell what has fallen onto that parking lot, it's inconclusive.
As everyone can see in this above photo on 911, all these cars in this parking lot were not hit by any WTC falling debris, except a highly heated pyroclastic flow.
originally posted by: dilly83
a reply to: D8Tee
not sure TBH it is hard to tell how much of that debris isn't just heavy dust