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Cloud customer service software to create happy customers4.9 /5 (14 reviews) Write a Review!
Stands out from the rest for features, price and superb customer service.
Before selecting Giva, I tested 15 different customer service/help desk SaaS options including Salesforce.com, Zendesk and Zoho. Giva stands head and shoulders above them all. The interface is very intuitive and easy to learn, it does not take long at all to train personnel on how to use it, and the features make it an amazing value for the price. It's also HIPAA Compliant, which is extremely important to my company. Every concern that I had, I was able to work through with some guidance from my account manager. The customer service has been exemplary.
None from my experience.
Giva helped revamp our B2B repair operation workflow & significantly increased customer satisfaction
Giva helped us make internal changes to streamline our operations and increase efficiency. With the Giva reports and dashboards, I can keep an eye on all the departments and see if we are all properly coordinating to get repairs done ASAP and machines shipped back to customers. Before Giva, I never had this visibility. Giva helped us focus on weak spots in make significant improvements in our workflows. Before using Giva, I could not easily measure the productivity of our repair operation. Now, I've got excellent tools to measure performance, productivity and customer satisfaction. Giva technical support is exceptional and we always get an immediate response with insights that help us to keep getting more out of the product.
We're using Giva to track our busy B2B repair operation since none of our internal systems could optimize this important process. Our customers ship us machines that are critical to their revenue generation so it's important for us to minimize the time that we spend holding and repairing the machines. We use Giva to coordinate the intake, processing, repair and outbound shipment back to our customers. We've achieved exceptional results using Giva and significantly improved repair team productivity and customer satisfaction.
We know all the intricacies of repairing our machines, but we are not tech savvy with software. Giva was very easy to configure to our unique needs using its very intuitive administration. Our account manager provided hands-on assistance that sped the deployment and allowed us to fully vet Giva during our 30-day trial. It only took about 20 minutes to train our repair team on how to use Giva since it's simple and very intuitive to use. Using Giva we architected our entire repair workflow to use mobile phone texting to keep our customers apprised of all stages of their repair. The major benefit is that it keeps them up to date in real-time so they do not have to call our facility for updates and they know exactly when they will receive their machines back.
None...nothing to add or complain about.
Highly customizable & overall easy to use.
Ability to customize based off of business needs and user profiles. A lot of visibility in reporting to tickets and history. Forwarding rules & ticket generation rules are robust and highly adaptable to business.
The Ticket field requires a lot of scrolling down.
Response from Giva
Since this review was written, Giva's made many enhancements to eliminate scrolling. Thanks for the feedback! Giva puts out a new release about every 3 weeks.
Love the Giva dashboard! It makes my job so much easier.
Giva is very intuitive and I never get stuck like with other systems I used in the past. Giva is a breath of fresh air! It was easy to set up Giva since it came with the most commonly used defaults and it also had draft severity levels, etc. to allow us to quickly evaluate it. We use the self-service portal to manage 40 vendors and it's helped us to more efficiently manage 3rd parties. Now we receive well documented cases since we configured Giva to ask different questions for each item in the self-service category menu. This eliminates a ton of back and forth with customers.
I've increased my productivity by 30% using Giva. The KPIs widgets on the dashboard allow me to quickly see where issue are at. It's a great visual warning system. It helps all of us plan our workload and prioritize with little effort. Giva is very simple to learn and use. We all use the tools offered in Giva to stop "reinventing the wheel" by easily leveraging and reusing information in cases. There are lots of warnings and visuals to make sure we are using the system correctly.
I love Giva so nothing to write about.
Excellent cloud customer service solution & it's HIPAA compliant!
Affordable, easy to use, tech support is excellent, Giva keeps on adding new features all the time with new releases each month. We have increased productivity by say about 70%. Now issues remain open less time and as a result our client satisfaction has increased by at least 50%. Giva has all the features and more to compete with Zendesk and Freshdesk , but it has a much more affordable price and better tech support.
It's great customer service software in the cloud. Easy to customize, set-up/administration is logical and simple, don't have to be tech savvy to use the reports and dashboard. There are many excellent triggers and workflows available in Giva to automate tasks. We need to be HIPAA compliant and Giva has all the legal and security compliance reports. Giva allows us to be very well organized and has the impact of 1+1 =3 on our team. It also helps our clients become more organized and efficient as well. We have eliminated using an encrypted email service which is very time consuming.
Hard to think of any now. We all like the product a lot!
Worth its weight in "Gold"; saved two clients and increased productivity 20%
Giva is an extraordinary value since it's affordable, highly customizable and easy to get started. Giva allowed us to "shine a light" on all of our workflows and identify areas where improvement was necessary. This saved us from losing two clients so the ROI has been outstanding in just a short amount of time. The Giva customer service team is great; always very helpful and thorough. Just like the whole app, the reports are intuitive and we can keep drilling down to gain deeper insights and root cause.
We love Giva. It helped us immediately find gaps in our workflow processes. This has had a profound impact on transparency and workload balance. The reports and dashboards uncovered some key internal processes impacting customer satisfaction that we suspected were awry, but had no hard data to support until using Giva. Giva helped open our eyes to these issues with objective data. We are now reengineering these processes and can then closely monitor the changes made and keep on iterating. In addition, we increased Agent productivity about 20% in just the first few months and we anticipate realizing an even a higher increase in productivity. The entire app is intuitive, easy to navigate and easy to get up and running on and use day-to-day. My team are not all very technical, but they quickly learned how to use Giva. It was simple for us to get started and customize on the fly and grow into Giva as our needs change.
No "cons"; it does all that we need it to do.
Easiest to use HIPAA compliant customer service software
We can now collect and share patient health information securely with Giva using the self-service portal. This is a big benefit to support our affiliates. It's nice that each person can have their own personal home page dashboard with little drag and drop cards from a library….very cool! New releases come about once per month and there're never disruptive. It's great to get a slow steady flow of enhancements packed with value. Giva listens to their customers like me for feedback.
Giva is easier to configure and administer than Freshdesk and Jira, as well as other cloud customers service software that I've used in the past. Giva is intuitive, friendly and quick to configure with lots of room to grow in customization. The screens are clean, straight forward and intuitive. It was easy and simple for our team to get started. It's a great all in one system. They provided high touch support when we needed it during trial so that we could make sure all our requirements were met before buying.
No complaints at all. We are very happy with Giva.
Affordable and easy to use HIPAA compliant help desk
We needed to change to a HIPAA compliant helpdesk because our users needed to send PHI, at times. We selected, Giva which provides robust functionality and most importantly is HIPAA compliant.
We love Giva. It was easy to get up and running at and the technical support was excellent. We found Giva to be easy to work with and administer. The Reports and Dashboards are excellent. We got HIPAA compliance for a great price with great functionality. Giva is a 5 top rating.
Giva lacks the functionality to reply to a ticket directly through Outlook.Users are required to communicate via the portal
Response from Giva
Giva tech support showed this customer how to configure the reply to a ticket function. It is just a checkbox.
Easy to use
The configuration allows tailoring to specific needs. It is easy to track open tickets. A wide variety of reports are available. The support team is knowledgeable and eager to help. It allows us to streamline communication between customers and staff.
We would like the ability to search for tickets by keywords in the dashboard, but can use reports to search by keywords.
Response from Giva
In the upper right hand side is a search box for this purpose. Two months after this feedback was reported, Giva increased the size of the search box so it is easier to spot.
HIPAA compliance for 40 sites at a great value. Better & less expensive than ZenDesk.
All of our support is initially done via routing emails into Giva to create requests. We are now much more responsive and have higher customer satisfaction by about 40%. We might implement the Giva self-service web form so customers can go to our web site and open requests. Giva has very frequent cloud releases so we keep getting new functions; wonderful value for our money.
We are very happy with Giva. I have people on my team that never used a customer service system and they learned Giva very quickly. So much customization is possible. The dashboard is great for a numbers/metrics person like me. It's easy to drag/drop widgets and arrange my own home page. Overall , a much better product than ZenDesk and others we looked at. The tech support from Giva is excellent.
I never saw some very useful things under the Advanced area of the Administration section until tech support told me.
Easy to Implement and Use
We were literally up and running with the software after about 2 hours working with our sales representative. We tweaked a few things along the way and went live without any issues. Support is very responsive and they continue to update the product and add nice features regularly. As a manager who has implemented several service desks in the past, Giva was probably the fastest system I have taken from start to finish.
Ease of use and training of support staff. Integrated Knowledgebase.
You have to create reports to see closed calls as they are not simply on the menu.
Response from Giva
Since this review was written, a number of closed Tickets Reports are now available. Thanks for the feedback! Giva puts out a new release about every 3 weeks.
Love GIVA - More than Just HelpDesk
+++HIPAA COMPLIANCE with AFFORDABLE PRICING
++Flexibility in customization
++Customer Service and support
++Openness to product development
-Knowledge base could be more user friendly/aesthetically pleasing (coming from Zendesk platform)
-Customer level controls for ticket status, and email notifications when a customer has a task to complete in order to proceed are a MUST addition
Response from Giva
We have made enhancements to the Knowledge base to make it very friendly to use.
Customer level controls are available and Giva tech support showed this customer how to configure.
Fully featured and intuitive
Up and running quickly, easy to use, HIPAA compliance, excellent reporting capability and cool dashboard.
We have reduced the amount of time that it takes to open a case by about 50% using Giva. We looked at a lot of different customer service apps. Giva is the best HIPAA option out there. Support team is very responsive.
Has all we need right now. They do very frequent releases so we will always get new features in the future.
Simple and Effective
We have had great success implementing Giva as our help desk tool. Each step of the way the folks at Giva have been very efficient and supportive. We are looking forward to using the tool to it's full potential.


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Release day is FINALLY here!!! The Sphere of Time is available everywhere. You can stream it on on your platform of choice (Bandcamp, iTunes, Apple Music, Spotify, Google Play, etc) and you can buy a copy directly from the band or locally in Saint John at Secondspin Saint John, Backstreet Records (Saint John location), and Sunrise Records. Support local metal!!! m/ .
This album represents over 3 years of hard work from current and former members. An incredible amount of blood, sweat and beers went into crafting and recording these songs so we hope that you enjoy listening to them and would love to hear what you think.
We would also like to thank Adam Lanteigne/ Silverbacktv for his fantastic work in getting this thing from our equipment into your ear holes. We couldn't have done it without his expertise and guidance.
-CD + Digital Download – $10 ($12 shipped within Canada, contact us for international)
-Digital Download (redusurper.bandcamp.com) – $7

subset: commoncrawl


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The wind energy market is forecast to peak at $81bn in 2019, before experiencing a sudden drop the following year to $71.21bn, according to a report published today by consulting firm GlobalData.


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This painting is one of a pair of two lionesses. This is Louise. The other lioness is named "Thelma," and can also be found on this site.
This painting is one of a pair of two lionesses. I always name my animal paintings, and when I completed this pair, I struggled with what to name them. I wanted to name them after two strong women. The first idea that popped in my head was Thelma and Louise. I was unsure about this choice, andI shared this idea on my Facebook page. I was surprised how polarizing it was. People seemed to love it or hate it. I finally decided to trust my instincts, and kept the names, "Thelma" and "Louise." Of the two women in the story, Louise seemed to be the more confident, at least initially and she had struggles in her past that clearly motivated her actions, and eventually became her undoing. The tangled brush in the background seemed to represent that struggled past to me. So, I chose to name to this lioness "Louise."
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As of September 20th, 2010, British Columbia drivers who drive while impaired will be under tougher new drinking-driving penalties under the Motor Vehicle Act, including an immediate roadside prohibition.
ICBC has a full summary of the new penalties on its website.
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PCDJ Karaoki 0.8.7405.25499 Crack + Keygen Updated
Sooner or late everyone starts singing at a party where the music gives you the chills. There are also sessions and contests for individuals or groups which consider their voice is worth being considered majestic. With a computer at hand equipped with applications like PCDJ Karaoki you can easily set up a karaoke session to spice up every party.
In terms of visuals, the application is pretty well-designed and intuitive and shouldn't pose any accommodation problems. What's more, accessing the options menu gives you the possibility to pick a different skin or color theme to make it suit your style.
Download PCDJ Karaoki Crack
|Software developer
Digital 1 Media Inc
792 3.5
|Downloads count
|File size
|Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10
Moving on to functionality, the main window is equipped with a media player with basic controls, as well as a few more sliders in order to adjust pitch and tempo. There's also a preview section to get a glimpse of the lyrics, with the possibility to bring up an additional screen that you can move to an extra monitor, allowing you to handle controls while guests only pay attention to the lyrics.
The rest of your workspace is filled with several panels that let you customize multiple playlists, add songs and create queues to make the process smooth and easy. Amongst the supported file formats, you are free to import some of the most popular audio files like MP3, WAV, videos such as MP4, MPG, WMV, but also specialized karaoke files like MP3+G, WAV+G.
Adding files can either be done by scanning a target directory or manually adding each track. Doing so also enables you to edit song details so they appear better organized in the playlist, which enlists files along with corresponding attributes.
The application is not only designed to make home parties better, but can also be used in professional environments. The configuration menu gives you the possibility to connect a remote request station by providing port and IP address. Moreover, several output options let you set buffer size, device used, as well as speaker assignment for complex sound system configurations.
All things considered, we come to the conclusion that PCDJ Karaoki Serial is not your average karaoke player application and attempts to enhance both home and theme-specific parties or events. You quickly get acquainted thanks to the clever design, with the amount and diversity of supported file formats decreasing possible compatibility issues with file formats, letting you play and manage various files.