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FOR serious diners, there are a few unspoken rules governing when and where you dine. You do not eat out in New York during Restaurant Week, when your desires are hemmed in by a rigid fixed-price menu and diners are shooed in and out of restaurants like flies. You do not go to a fine restaurant on a Saturday night because the chef is probably not in and the room is filled with out-of-towners.
And you never ever dine out on Valentine's Day, when respectful chefs lose their sense of style and begin making terrines in the shape of hearts and when every mismatched couple has reserved two months in advance and has beat you to the best tables.
At least, that's the theory I believed until a few years ago, when I found myself sitting in Jean Georges among dozens of other tense and overdressed couples on Valentine's Day.
I had made the reservation hoping for a one-time experience, an evening of social observation and an excuse to be taken to Jean Georges. It turned out to be much more. And it couldn't have been so had it not been Valentine's Day.
Jean Georges that day was not the restaurant I knew. Like so many places on Valentine's Day, the restaurant had an army of servers, primed to be extra polite to the many diners who were new to the restaurant. Everyone was treated like a V.I.P. The floral arrangements were superb. We ate a year's share of truffles, foie gras and chocolate, and from our banquette took in a dining scene that was as vicariously pleasurable as watching ''The Bachelorette.''Continue reading the main story
It is one night when restaurant and diner meet halfway, when expectations are tended to as sacred rites and fellow diners are unified by the prescribed celebration, or attempted celebration, of love. Despite the underlying pressures, year after year, optimism prevails.
Valentine's Day, the National Restaurant Association says, is the most popular occasion to dine out after birthdays and Mother's Day.
''It is our single busiest day of the year,'' Gail Simmons, special events manager for Daniel Boulud's restaurants, said. ''New Year's is crazy. James Beard awards are crazy. But this blows them out of the water.''
On Jan. 14, the day Daniel begins taking reservations for Valentine's Day, the managers need to double the reservation staff.
Valentine's Day, in my view, is an opportunity to go to the fussy French restaurants like March, Lespinasse and Chanterelle that often fly below the dining radar. You are guaranteed to have waiters ready for your every whim, and plenty of oysters.
It's also a good time to take in the beauty of a restaurant. At La Grenouille, the room is done up in a flurry of pink and red: hot pink blossoming quince, pink and red camelias, anemones, purple hyacinth and, naturally, roses. Lots and lots of roses.
The menu is printed on pink paper; the banquettes are red velvet. But don't get too caught up in the food. You are unlikely to get a transcendent meal there or at any restaurant. At La Grenouille, diners may begin with a terrine of foie gras with raspberry gelée, have sole braised in a pink Champagne sauce and end the meal with a passion fruit frozen soufflé in a heart-shaped mold. It is a menu circa 1952.
''It's a more direct menu,'' Charles Masson, a manager, said. ''It's a good introduction. It's not confusing. It's very simple to read.'' Dishes are chosen so as not to intimidate new diners. At other restaurants the choices vacillate between theme foods and dishes that can be mass-produced. (It's a good idea to avoid fish, which can so easily be ruined when not carefully tended to.)
Terrance Brennan's Seafood and Chop House is serving heart-shaped ravioli stuffed with beef as an appetizer and red velvet cake for dessert. Passion fruit, raspberries and chocolate escape few menus. At Daniel, one dessert, listed under the heading ''Passion Romantiques,'' rolls all of love's clichés into one confection: extra bitter Caraïbe chocolate-passion miroir with passion ice cream, raspberry and ginger. Mr. Boulud may want to reconsider the ''extra bitter'' part.
A number of restaurants have begun handing out goody bags to customers when they leave. Remi is giving a box of chocolates. Blue Hill will send diners home with shortbread and homemade apple and quince preserves.
The best restaurants, though, are those that are playful, even if the diners are not. At Suba, diners will be blindfolded for a surprise dessert. Café Boulud has his-and-her menus. ''Monsieur'' features lobster, tuna, venison and chocolate, while ''Madame'' enjoys crab, sea scallops, pheasant and, of course, passion fruit.
It is a soft touch compared with Prune's menu, which flouts the conventions of the day with a sneer.
''We do body parts,'' Gabrielle Hamilton, the chef at Prune, said. She will serve a braised beef tongue paired with marinated and grilled octopus. There is veal heart with shallots, rabbit legs and beef cheeks.
''Every year,'' Ms. Hamilton explained, ''we do a menu for lovers and a menu for cynics, to try and make the restaurant hospitable to single people or to bitter people.'' This year's cynics menu has ''whore's pasta'' (pasta puttanesca), spicy boiled crabs and bitter greens with a broken vinaigrette. For dessert, jaded couples may have bitter chocolate and broken hearts (cookies) or cherry fool with burnt sugar. Cheers to a happy life together!
But Ms. Hamilton does not stop there. ''The other thing we do is we sell kisses,'' she said. Anyone can come in and buy a kiss from anyone on the staff. ''We have Binaca Blast on the bar, and we have a big bell that we ring,'' she said. Proceeds go to the Lower East Side Girls Club, but the club is not the only one to benefit. A few years ago, one of those kisses led to a marriage.
Ms. Hamilton, who fills the restaurant with dozens of roses and X- and O-shaped cookies, tries to create a buffer against the inevitable blowup, and repents for her own bad behavior. ''I have ruined so many restaurants on Valentine's Day,'' Ms. Hamilton said. ''I can never go back to them because I've fought bitterly on a date.''
It is a difficult thing to finesse. Charles Kiely, an owner of the Grocery in Brooklyn, said, ''When people go out on Valentine's Day, people don't get along and people cry.'' Two years ago, a woman sent back her duck. When Mr. Kiely came out to the table, he tried to make a joke to ease the tension. ''I said, 'You're paying our rent, you can have it any way you want,' '' he recalled. Thinking he was being sarcastic, the woman and her date skipped dessert and left.
Ms. Hamilton has a staff meeting before the big day to coach servers. ''No fighting, whatever you do,'' she tells them. ''It's whatever the customer wants, which as you know is not our normal way of service.''
It is a good idea to reserve early (even if you don't yet have a date) or call for cancellations on Valentine's Day morning. Even small restaurants like the Grocery, which has just 30 seats, are deluged. The calls for reservations began about two and a half months ago. ''The phone rings about 40 times a day,'' Mr. Kiely said. ''I say I have room on Thursday, or I have room on Saturday, but you should really just stay at home.''
But if everyone stayed home, then the 5 to 10 couples who become engaged at La Grenouille every Valentine's Day would have no audience. There would be no tears, no red velvet cake and no fun, as I had last year at Blue Hill.
For the last two years, Blue Hill has adopted a ''no utensils'' menu. Diners are served six courses, all of which are to be eaten with your hands.
Dan Barber, the chef, created the menu mostly as a relief to the monotony of special-occasion tasting menus. But it has since had a surprising and powerful bonding effect on diners. As we dipped cabbage-wrapped quail into beef consommé, the tiny dining room became loud and jovial. By the time the lobster on spinach pillows arrived, the room was rumbling with laughter. People licked their fingers. We chatted with our waiter.
And when a man at the next table pulled out a large box and set it next to his date, the room fell silent. As she tugged on the ribbon, the clanking of dishes could be heard from the kitchen, and when she pulled out a fur swing coat, the room erupted in applause.
Valentine's Day dinners, like the scene I enjoyed at Jean Georges, do come for a price. It was not printed on the menu, and I had failed to ask when I called for the reservation. A moment of silence followed the opening of our check: two Valentine's tasting menus and an $80 bottle of wine added up to more than $600. But we were better off than the guy next to us, who spent that much and got a cold shrug from his date. To ease our pain, my date and I split the bill.
The good news is that this year Jean Georges has gone back to its regular menu -- about half the price of what we paid -- and as of a few days ago there were a few seats left.Continue reading the main story


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Style 1111; ca. 1959; Dress and Jacket. Quick and easy to make dress with boxy jacket. The dress can be worn loose or belted.
Links to reviews/blog postsEdit
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subset: commoncrawl


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Digital Manometer.0 to 15 PSIG.+/-0.05
MERIAM| Zoro #: G1923336| Mfr #: M200-GI0015
Zoro #: G1923336Mfr. Part #: M200-GI0015
Technical Specifications
|Zoro #: G1923336 Mfr #: M200-GI0015
|Display: 5 digit LCD
|Includes: Batteries, Red Boot and Instructions
|Storage Temp. Range: -40 Degrees to 140 Degrees F
|Standards and Approvals: Intrinsically Safe, Class I, Div 1, Group A, B, C, D, T4
|Resolution: 0.001 psi
|Pressure Range: 0 to 15 psig
|Item: Handheld Digital Manometer
|Battery Type: (4) AA
|Accuracy: +/-0.05%
|Max. Pressure: 30 psi (2 Bar)
|Operating Temp. Range: 23 Degrees to 122 Degrees F
|Manufacturers Warranty Length: 1 YEAR
|Country of Origin (subject to change): United States
Product Description
Handheld Digital Manometer, Pressure Range 0 to 15 psig, Max. Pressure 30 psi (2 Bar), Accuracy +/-0.05 Percent, Display 5 Digit LCD, Resolution 0.001 psi, Operating Temp. Range 23 Degrees to 122 Degrees F, Storage Temp. Range -40 Degrees to 140 Degrees F, Standards and Approvals Intrinsically Safe, Class I, Div 1, Group A, B, C, D, T4, Battery Type (4) AA, Includes Batteries, Red Boot and Instructions, Manufacturers Warranty Length 1 Year


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Simplicity 6465; ©1984; Misses Asymmetrical Blouses: Loose-fitting blouses with front loop button closing have set-in sleeves. V. 1 and 2 have long sleeves with buttoned cuffs and top-stitched neckline. V. 3 has short sleeves and turned back cuffs and neck band.
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Teams: ULM (13-1)
Texas State (8-10)
Time: 8:00 a.m.
Location: City Park Pepsi Center / New Orleans, La.
Monroe, La. – The ULM tennis team is set for Friday's Sun Belt Conference Championship quarterfinal matchup against Texas State in New Orleans. This will be ULM's second meeting against the Bobcats this year, as the Warhawks took down Texas State 4-0 earlier this season.
-The Warhawks enter Friday's matchup coming off of a win last Friday over SMU 4-3 to finish the spring season 13-1 overall and a perfect 5-0 in the Sun Belt Conference on the way to the top seed in this week's Championship.
-The Warhawks defeated Texas State 4-0 back on March 24 in the SBC opener for ULM earlier this spring.
-The Warhawks are led by senior Petra Horakova, who enters Friday's match with a perfect 13-0 mark in dual play this season. Tiffany Mylonas sits at 11-1 on the spring, while in doubles play Horakova and Stefana Andrei sit at a perfect 6-1 record. Freshman Madalina Grigoriu sits at 11-2 out of the number six position heading into Friday's quarterfinal.
-This will be the Warhawks second visit to City Park/Pepsi Tennis Center this season, as they also played there on March 18 when they took down No. 40 Tulane 4-3.
-Last season in the SBC Championship, the Warhawks won a first round matchup 4-3 against Appalachian State before ultimately falling in the quarterfinals 6-1 to the number one seeded Georgia State.
-The Bobcats enter Friday's quarterfinal matchup coming off of a 4-3 win over the Ragin' Cajuns, which saw Texas State come back from 3-0 down to win the match with four straight singles match wins on Thursday.
-Overall, the Warhawks are 18-9 all-time against the Bobcats heading into Friday's matchup. This will be ther first Sun Belt postseason meeting between the teams.
Latest News | News Archive
Schedule / Results
Head Coach Terrence De Jongh
2015-16 Record Book | Archived Guides
Sun Belt Women's Tennis
Raymond Heard Stadium
Social Media
Twitter @ULMWarhawks
Game Day
Live Video & Audio in Warhawks All-Access
Live Stats
Live Events


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Is sexting worse than cheating with multiple woman?
Most Helpful Girl
More than Sexting, I'm sure. Weiner couldn't Keep his Weeny between his legs, no More than No Will Bill could.
It's just Starting for Tony Baloney. Even years later, it's Bill that is Still... In the Spotlight, where now Crooked Can join him as These Two Peas in an Odd Pod.
Good luck and great question. xx
Thank you for the Vote of Confidence. xx
Most Helpful Guy
are you serious? It was in the news on and off pretty much till Clinton left office 2-3 years later. The trail dragged on for like a year straight. You might have been to young to catch any of it likely. It was a constant running gag in almost every other comedy show, sitcom and SNL skit.11|00|0
Yes, but its not in the spotlight today with him on the campaign trail with his wife who is suppose to be a supporter of woman's rights
yeah man, No one is interested in old news. I assure you everyone over the age of 30 is super aware what he did. It's no secret. Now if there were some new information that be different.
But it says something about his wife who is supporter of woman


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Size of this preview: 480 × 480 pixels. Other resolutions: 240 × 240 pixels | 600 × 600 pixels.
Full resolution (SVG file, nominally 889 × 889 pixels, file size: 260 KB)
- Description: On a circular background of fair sky and moderate sea with land in sinister base, a tri-mast square rigged ship under way before a fair breeze with after top-sail furled, commission pennant atop the foremast, National Ensign atop the main, and the commodore's flag atop the mizzen. In front of the ship a luce-type anchor inclined slightly bendwise with the crown resting on the land and, in front of the shank and in back of the dexter fluke, an American bald eagle rising to sinister regarding to dexter, one foot on the ground, the other resting on the anchor near the shank; all in proper colors. The whole within a blue annulet bearing the inscription "Department of the Navy" at the top and "United States of America" at the bottom, separated on each side by a mullet and within a rim in the form of a rope; inscription, rope, mullet, and edges of annulet all gold.
- Background: The policy for use of the Navy seal and emblem is contained in SECNAV Instr 5030.4 and SECNAV Instr 5030.6. The seal design was approved by the President of the United States by Executive Order 10736 dated October 23, 1957. Request for use of the Navy emblem should be submitted in writing to Defense Printing Service, ATTN: DPSMO, 8725 John Kingman Rd Suite 3239, Fort Belvoir, VA 22060-6220. The telephone number is (703) 767-4218.
Seal of the United States Navy
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|==US Navy Seal== *Description: On a circular background of fair sky and moderate sea with land in sinister base, a tri-mast square rigged ship under way before a fair breeze with after top-sail furled, commission pennant atop the foremast, National Ensi


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pls Programmierbare Logik & Systeme announced the Universal Access Device 3+ (UAD3+) hardware tool for complex 16-bit and 32-bit microcontrollers (such as ARM7/9/11, Cortex-M3/R4/A8, PowerArchitecture, TriCore, XC2000/XE166 and SH-2A). UAD3+ is useful for high-end trace, multi-core and multi-target debugging, profiling and calibration. The modular concept of the UAD3+ enables simple expansion to other architectures and debug protocols. Start of series production is planned for the second quarter of this year.
Universal Access Device 3+ Highlights
- Optimized for use in multi-core and multi-target systems with high clock frequencies
- Up to eight various cores and targets respectively can be controlled with different debug protocols
- Connection lengths of up to 5 meters to the base unit
- Extenders are optionally available with galvanic electrical isolation
- Pods can also carry out tasks such as CAN interface or logic analyzer probe
- Access to the targets can take place with up to 100 MHz clock frequency optionally via various serial interfaces such as JTAG, Device Access Port (DAP) or Serial Wire Debug (SWD)
- Two different input voltage ranges – 1.6 V to 5.5 V as standard or optionally 0.8 V to 3.3 V
- Support of trace protocols (such as CoreSight ETM, Nexus or OCDS LII)
- Trace memory of up to 4 GBytes
- Maximal trace stream width of 32 bit
- Trace signals up to 500 MHz
- Gigabit Ethernet, USB 2.0, or FireWire 800 interfaces are available as connections to the host PC
More info: pls Programmierbare Logik & Systeme GmbH


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This publication has been created by the State of Hawaii with financial assistance, in whole or in part, through a grant from the Administration for Community Living.
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With First Tutors: Music you can locate a Y Felinheli viola teacher. Viola lessons are the perfect way to begin an entertaining new hobby, pick up a new talent and gain confidence in viola. Try our site to find Y Felinheli viola tutors and determine which best matches your needs so you can enjoy your viola lessons in Y Felinheli today!
First Tutors: Music is the fastest way to find Y Felinheli viola tutors in the UK, helping you discover Y Felinheli viola lessons close to home and Y Felinheli teachers to help with any instrument like piano, violin or guitar. We can help you find Y Felinheli viola tuition or a Y Felinheli viola teacher to prepare for viola exams and improve your viola skills! We order Y Felinheli viola tutors in your area by their lesson prices and distance from you.
If you are a viola teacher and would like to offer your viola lessons in Y Felinheli or anywhere else across the UK, please register with First Tutors: Music or learn about us here. Becoming a Y Felinheli viola teacher is a brilliant way to improve your own skills through providing viola tuition while assisting someone else, all in the Y Felinheli area!


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Calvert details how we engaged companies in 2016, the progress made towards improving corporate environmental, social, and governance (ESG) practices, and our areas of focus for our engagement efforts.Download
Calvert Research and Management embraces the responsibility to participate in the governance of the firms that we hold in our portfolios. Engagement is a right and, we believe, a responsibility of ownership. In our annual Shareholder Advocacy report "Tools of Change" Calvert details how we engaged companies in 2016, the progress made towards improving corporate environmental, social, and governance (ESG) practices, and our areas of focus for our engagement efforts.
Calvert undertakes shareholder advocacy and policy initiatives to improve the performance of individual companies and to lift standards across entire industries. Engagement can help corporations address critical sustainability issues that matter to our shareholders and society. Our goal is to contribute to improved corporate governance and corporate responsibility.
This often aligns clearly with investor interests when we work on financially material issues. In other cases, our engagement aligns with broader corporate stakeholder interests, when issues of engagement may not be currently understood as financially material. We also seek to build market understanding of the importance of ESG matters and facilitate their integration into the investment process. As the connection between a firm's ESG practices and its financial success becomes clearer, shareholder engagement aimed at improving corporate ESG performance increasingly aligns with shareholder value. A vigorous shareholder engagement program, such as the one Calvert pursues, is a key tool investors can use to improve corporate behaviors, contributing to a more sustainable and equitable world and potentially enhancing investment value.
Among the ways Calvert engages with companies include:
- Direct Dialogue: One of the most important advocacy tools at Calvert's disposal is informed and constructive direct dialogue with senior management, built on a foundation of trust and an understanding of shared goals. Calvert engages directly with companies both on its own and as part of investor or broader stakeholder coalitions.
When shareholder value is at stake and improved company performance is within reach, as determined by our sustainability research, we engage directly with management through periodic phone calls, letters, and meetings to raise concerns and identify opportunities, operating on our commitment to encourage concrete progress across sectors of the economy.
- Shareholder Resolutions: If no successful action is taken with dialogue, we may file a shareholder resolution to facilitate positive change within a company. Often the filing of a resolution and the ensuing dialogue is sufficient to influence corporate behavior, which then allows us to withdraw the resolution. During 2016, more than 30% of the resolutions Calvert filed were withdrawn after companies committed to taking concrete action on the ESG matters raised, demonstrating the success of Calvert's engagements.
When Calvert does not see a specific and meaningful commitment from the company to address the subject of our proposal we will present the proposal at the company's annual meeting of shareholders. Although most shareholder resolutions are non-binding, a vote above 15% sends a message to companies that a significant group of shareholders is concerned about the issue at hand.
- Proxy Voting: The right to vote shares on corporate resolutions is a responsibility we take very seriously, and as shareholders of a corporation our clients have the right to participate in the financial growth and success of the corporation, as well as the right to vote on important matters concerning the company's policies, practices and governance.
We vote according to Calvert's proxy voting guidelines, which address how each fund will vote and provides a comprehensive overview of our perspectives, aligned with the Calvert Principles for Responsible Investment. These guidelines, integrate corporate governance and social responsibility into a "sustainable governance" model. Over this past proxy season, which ran July 1, 2015 to June 30, 2016, we voted 99.6% of the time at 4,466 meetings, which covered 44,958 proposals. All votes are posted to our website within 72 hours of being cast, and in almost all cases, in advance of the meeting so our clients and the general public can easily see how we voted.
A Long History of Advocacy
In 1986, Calvert was the first investment firm to sponsor a shareholder resolution tied to a social issue— namely, labor-management relations. Shareholder advocacy has been at the heart of Calvert's responsible investing strategy for three decades, while Calvert's sustainability research department is one of the largest and most respected in the industry.
Calvert conducts shareholder advocacy across both large and small companies, including those in controversial but critical industries. Each of Calvert's sustainability research analysts specialize by issue and sector, participate in key U.S. and international working groups, and play vital roles at organizations working to advance critical sustainability issues.
For more details on Calvert's shareholder advocacy efforts, including our four areas of focus and how we put our efforts into practice with specific companies in 2016, please download the complete "Shareholder Advocacy: Tools of Change Report".


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Triple Crown Weddings
Wedding Cake: the centerpiece to one of the most important days in your life
Triple Crown Bakery insists that the cake tastes as good as it looks. We tend to favor a simpler, elegant cake with clean lines, fresh flowers, and a rustic flair.
Our wedding cookies are the perfect take home favor for your guests. The cookies can be traditional wedding shapes customized with an elegant monogram, or a fun shape to express the hobbies or interests of the bride and groom. The choices are limitless. Plus don't forget about your out of town guests. Brides order cookies to put in the hotel rooms as a welcoming delight.
We also offer glazed petit fours, pie bars, or any other baked treat to give to your guests.
If you are looking for an alternative for a cake, think about one of our Dessert Stations for your wedding. A fun way to serve your guests without having to cut up a cake. And if you want a small cake for the bride and groom to cut for tradition, one can be placed in the center of the station.
Photo by Elizabeth Looney Photography


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Who Uses This Software?
B2B Technology companies with support/product teams who want to reduce support costs by better understanding their customers, enhancing internal collaboration, & improving the customer experience.
Average Ratings494 Reviews
Ease of Use
Customer Service
Product Details
Starting Price$40.00/month/user
See pricing details
Pricing DetailsPer month, per user with annual billing
Free TrialYes , get a free trial
DeploymentCloud, SaaS, Web
Live Online
In Person
Business Hours
Vendor Details
- TeamSupport
- www.teamsupport.com
- Founded 2009
- United States
About This Software
TeamSupport is the only help desk software based on B2B customer support. Simple pricing tiers include all the features you need in B2B: a robust customer database, omnichannel support, task management, SLA management, customizable reporting, and more. It's not just a ticketing system - it's a complete help desk suite that simplifies communication to provide exceptional customer service. TeamSupport scales with you and helps get the focus back on your customers where it belongs.
TeamSupport Features
- Alerts / Escalation
- Automated Routing
- Community Forums
- Contract / SLA Management
- Inbox / Queue Management
- Incident Management
- Knowledge Base
- Known Issue Management
- Live Chat
- Multiple Brands / Products
- Self Service Portal
- Surveys & Feedback
- Ticket Management
TeamSupport Reviews
It is fast, reliable, and accurate.
Likely Extremely
Pros: This software makes doing my job effortless with the ability to run reports and track clients. The ability to respond to them through the system is great.
Cons: One thing I will have issues with is the ability to email someone and closes the ticket without email not going through to the client.
Great for B2B Customer Support
Pros: We have several different departments handling tickets and TeamSupport allows me to easily assign tickets to different departments. We also leverage the ticket templates to help our customers provide us with the important details we need from them, allowing us to quickly close out their tickets.
Cons: Setting new configurations is a little difficult and not always intuitive. It sometimes feels like you are going down a rabbit hole of configurations just to have one tiny thing changed.
TeamSupport empowers a support group to take ownership of user submitted issues.
Likely Extremely
Pros: TeamSupport is a fantastic product that allows our product and support group the ability to provide excellent support. The interface is intuitive, and fully featured.
The TeamSupport "support" group also does a great job of notifying it's customers of potential issues.
Cons: There have been a few problems recently that have negatively impacted the customer base, but they've been great at communicating their progress.
Overall: Easy to use, and easy to manager.
Powerful Ticket Management Software delivered in a user friendly package
Likely Extremely
Pros: Team Suport is intuitive and simple to operate. The configuration is straight forward and once set up is complete, the management capabilities given to you are extremely powerful. The SLA system is particularly flexible and easy to customise to your needs.
The dashboard gives you a complete overview of your ticket flow and the reporting Suite produces all the information you need and the customer Support is outstanding! you always get an answer and helpful screenshots.
Cons: As a still developing software there are a few features that need enhancement Such as the reporting charts need to link to ticket views when clicked, Mass ticket updates should cover a broader range of options.. these things can all be covered in road-map releases and with the outstanding customer support I am confident that all my needs will be met in the near future.
Overall: Cost Saving, Ticket Management, Customer Service
The software is user friendly and the customer support on issues are handled timely.
Pros: Easy system to use, I am able to locate persons, tickets, etc. I run reports and track trends, it is very helpful.
Cons: That if I submit an email than close out the ticket the email might not go through first. It requires opening the ticket back and resubmitting which can be time consuming if it is multiple tickets.
Team Support has completely streamlined out companies internal ticket tracking
Likely Extremely
Pros: The software has an incredible ease of use. The format and front page allow for any user to quickly find what they need. The social features such as avatars and water cooler create a fun atmosphere which further encourages use
Cons: The focus of the software seems to be on back end social and interface development rather than emphasizing reporting or features.
Overall: Quicker customer responses
We have had difficulty fully utilizing the project -- and it has been difficult to get customer help
Likely Extremely
Pros: The opportunity for what it can do for us - and I still believe it can deliver for us. We so much need this product to know that we have met our client daily needs and tasks -- and think it can do the job for us.
Cons: 1) The difficulty of adding recipients and easily knowing who is getting what we are sending - it is just not as easy to "see" / "read" as Outlook -- And, 2) the look of the tickets -- the font is too small and I am hopeful this can be changed -- and better filtering of the tickets that are processed -- to get them out of the way - even after closed, the sorts are not what I expected. Thank you for asking.
Overall: Still working on that.
TeamSupport has become an integral piece of our daily operations
Pros: TeamSupport helps immensely to keep tasks/tickets ordered and prioritized to get the right work done in a timely & efficient manner.
Cons: The site is slow at times, however, recent maintenance and upgrades seem to be improving the performance.
All you need.
Likely Extremely
Pros: all in this software is amazing
Cons: no one
Overall: Full availability and great user experience.
We've tried to use other software for consultors and TeamSupport solved all of our problems.
Recommendations to other buyers: no
TeamSupport has increased our efficiency and case resolutions
Likely Extremely
Pros: Easy to use and very easy to migrate our old data to. The auto email features are quite nice
Cons: would like to be able to better sort customers on large group emails when the auto case creation is used
Overall: our support team transferred our case tracking software from a leading expensive CRM to Teamsupport in early 2017. The ease of transferring 10 years of historical case data to getting in all our contacts and customers was so much easier than we could have hoped for. We have seen increases within the support teams case loads and seeing cases closed much quicker than before. The tool offers a lot of areas for customization and allows us to respond to our customers with the information they need in the time they need it to provide proper information to the right people and close out our tickets to resolution much faster. The support team that uses the software came up to speed quickly on the use of the tool in the matter of hours and the transition that we went through was fast and easy. We planned out this transition with just one month of time to plan and execute and it went off without a hitch. Great product and highly recommend
Team Support Review
Comments: We've been utilizing Team Support for approximately six months. After viewing the training videos, we were able to launch the system using the basic functions. It took a little more time to learn the advanced features, such as reporting and setting up the portal. I would highly recommend developing a mobile app to be able to view and update tickets while out in the field. Overall, it is an efficient work order system.
TeamSupport Gets the job done
Likely Extremely
Pros: Easy to use and customize for your organization
Cons: Nothing
Overall: Since implementing TeamSupport to handle our company helpdesk, our team has been more efficient in helping our customers solve their issues in a timely manner.
Recommendations to other buyers: If you are using a system that does not meet your current organizations needs consider TeamSupport.
Great Product for Ticket Management
Likely Extremely
Pros: They are receptive to suggested enhancements and are overall, very easy to use
Cons: The search feature doesnt seem all that receptive and I would like it if the reports and dashboards could have custom sorts, such as sort by severity, then by open date, then by customer. Currently you can only sort on column. Filtering would also be nice so you don't have to create a whole new report to see only one piece of information.
Overall: I really love using the TeamSupport program for our ticketing system. Overall, it is very easy to use and they come out with new features frequently, such as their new Task feature which is excellent for time management and collaboration. The company seems very receptive to suggestions. Great product and company.
Very effective software
Likely Extremely
Pros: Ease of using the system.
Cons: Nothing jumps out at me.
Overall: We use Team Support for all our tickets to respond to client's support requests. I have found it to be very effective, efficient and in the 16 months I have been using Team Support I have only had to email Team Support a couple of times when the system has had issues and these have been rectified very quickly. I wouldn't hesitate to recommend this system to anyone who is looking for support software - highly recommended.
Recommendations to other buyers: I would highly recommend to anyone considering using support software to use Team Support.
Need improvements
Likely Extremely
Pros: It's available via internet. I can access it everywhere & anywhere via internet.
Cons: Layout out of the call logging page.
Overall: I have used it over a year now. It keeps crashing & freezing a lot. Layout needs a lot of reconsideration. Unable to attach multiple attachments at once. I have to attach them one by one.
Recommendations to other buyers: It keeps crashing a lot. I contacted support for it and I was told that it's happening due to my local Chrome browser. I have removed chrome & reinstalled it but still same issue. I tried on Internet explorer & Microsoft Edge but no joy.
Vendor Response
by TeamSupport on March 29, 2017
We are really sorry you are still experiencing issues with your browser, as relayed by our support team we are not experiencing this with any other users and the issue seems to be your local system. The most recent suggestion was to contact your IT department, have they had any luck determining the issue?
TeamSupport Review
Pros: ease of use
customer friendly
Overall: We are using the product for a few months now.
Comparing it to our previous Oracle system, I see pros & cons (mostly pros)
In general, working with the TeamSupport is a lot easier. Much less complections & much faster responses. In addition, the Oracle is extremely "heavy" & consumes a lot of resources from the end user' while the TeamSupport is web based interface with low resource consumption (that is god both for customer side as well as support side). Another advantage is the direct corrolation to emails. Enabling the customer to open a ticket without event enterring the system makes it very easy for customers to open a ticket.
On the other hand, the main Oracle advantage is that as a CRM system, it connects all the dots from the whole organization (although somtimes it makes it complex to manage it)
The bottom line is that it is a better system comaring to the Oracle, & also a good system in general
TeamSupport is a great tool!
Likely Extremely
Pros: Easy to use, helps me stay organized
Cons: There are occasional bugs but support is always able to assist.
Overall: TeamSupport is a tool I use on a daily basis to track interactions and outstanding requests from our customers.
Great Software
Comments: Team Support is very useful and flexible software. The customization and automation options they provide make it very easy to route and handle large ticket volume. I am consistently finding new ways to use team support to address our needs and their support team is very helpful and responsive.
Takes a bit of time to get used to, but has rich features
Likely Extremely
Pros: Feature rich, numerous, quite cool. Tabbed tickets are great. Fast.
Cons: Took a little time figuring out the UI, but I don't have to use it very often.
Overall: I've used teamsupport sparsely for about 8 months. I'm still figuring out basic features, but honestly I haven't had to use it as much as my co-workers. I was never given a tutorial on it, which also may contribute to my slow progress in figuring out how it works. Two obvious things that weren't made obvious to me were changing the status of the ticket. It's very easy, but I couldn't figure it out. It's a few clicks, but a Select/option dropdown might be better for it. I also was never told the difference between public and private actions, but after someone told me that customers don't see private actions, I had a "duh" moment. I do like that I'm able to respond to tickets with messages via email. It's much faster than logging in for certain cases. The features are very developed, rich, and numerous, but I honestly haven't had to use them very much. This may be related to my job, and less about the tools' usefulness. TeamSupport is fast, which I can definitely appreciate. The tabbed tickets are wonderful, and while I dread getting tickets, I don't dread using the interface.
3 Years and counting!! My go to work app that just keeps getting better <3
Comments: I absolutely LOVE team support. My entire company uses it for Support, Training, Bugs, Tickets, New Prospects, New Projects and proper documentations. Not to mention we have Knowledge based articles that we can easily send our clients as well as a water cooler for employees and a WiKi how to just for us in the case of implementation /work around changes. We are able to keep an accurate record of what product and workflow each specific group has, add pictures/videos screenshots right from the meeting and we have a bunch of reports/dashboard to track our work. Calendar/Due Dates /Reminders keep us on time and connected.
We can easily make a parent ticket and relate other tickets that pertain to the same thing to quickly update all affected clients at one time. Now we can also have multiple new tickets open at the same time and it integrates very nicely with our current software pulling client specific data.
The Webinars they do are super informative and I love that as soon as anything is up on their end, I quickly get an email with an explanation of the issue, an apology, possible workaround and even an eta of when the issue will be resolved.
It's a winner
Likely Extremely
Pros: Easy to use, familiar and creative. The whole layout is easy to navigate, the system itself for tickets and information is familiar.
Cons: Sometimes I find the pages are not refreshing properly in Chrome, Firefox or Internet Explorer...
Overall: I've been using TeamSupport for over 3 years for our company, it is probably one of the best things to happen since customer support. The KB article's we can use and relate to tickets also are a great help.
Recommendations to other buyers: none
Team Support
Likely Extremely
Pros: It is affordable and generally customizable for different workflows
Cons: It can sometimes be a little slow to navigate between screens and tickets and new tickets don't automatically refresh in Firefox.
Overall: Overall, Team Support is a good enough product. I have a few criticisms of the way they do things, but overall, it's not bad. I've used slightly better ticketing software in the past, but it was also much more expensive. For the money, I would say Team Support exceeds expectations and certainly meets our requirements for help desk ticketing.
Recommendations to other buyers: No
Ali's Review
Comments: Team Support has allowed for my job to become much easier. Tickets have allowed for issues that require multiple departments attention simpler to work on. Solutions are come to faster and are communicated much more effectively.
We LOVE Team Support
Likely Extremely
Pros: Flexibility, mobility, and ease of use
Cons: That I have to refresh often or my typed information gets lost
Overall: Team Support Conversion and training was so smooth. Our customers love the portal access capability and my support team LOVES the email feature within Team Support. This feature has cut down response time tremendously.
Recommendations to other buyers: We love it! Love the interface with Jira
Team Support
Likely Extremely
Comments: It has been a great tool for us to track our tasks, communicate with customer. It helps in maintaining product versions. Also a great tool for managers to keep track of progress.
JYu - TeamSupport review
Comments: Easy to access as it is web based program and user friendly.
This is great tool to communicate with clients and for the technical support.
Team Support Survey
Likely Extremely
Pros: It is easy to navigate and submit requests.
Cons: The system is a bit slow whenever I login. It takes a few seconds and sometimes minutes to access the system.
Overall: I have been using Team Support for a little over a month. Although, I am still adjusting to the new system, I am able to process my requests in a sufficient manner. The only issue that I have experienced, is that the system is very slow. Whenever I login, it takes a few seconds and sometimes minutes to launch the program. Other than that, it is very beneficial to my company and serves its purpose.
Recommendations to other buyers: N/A
Team Support Review - Fusion/Tucker/Precision/Virtue
Likely Extremely
Comments: Team Support is very user friendly and helpful for managing tasks between coworkers and clients. I enjoy that we are able to keep the office more paperless and are able to track issues with ease.
About Team Support
Comments: Great program/software, very user friendly interface and design. Which makes it a very simple and easy to understand application.
Gets The Job Done, but Room For Improvement
Likely Extremely
Pros: The ability to customize nearly everything.
Cons: Slow/performance issues
Overall: Team Support is a passably acceptable support platform.
The Bad:
One chronic problem (which admittedly I have not verified if it is an internal problem) is how slow the site is. A frequent symptom of this is typing in a ticket number in the very top search box, and even with a verified existing ticket, the pop-down list doesn't appear. Similar issues with saving actions, altering fields on the right side of the screen, or waiting for Dashboard widgets to update.
I'm a bit miffed at the replacement of Reminders (an easy, quick, useful piece of functionality) with Tasks (a cumbersome, needlessly complex piece of functionality).
Personal annoyance: TeamSupport utilizes hover-over pop-ups extensively. On a daily basis, I will pass over these on the way to click something else and when I click what I WANT, the site will act as if I clicked on something in the hover-over window even though I passed by it so quickly that it only appeared for a split second.
The Good:
Metrics and dashboard, in particular, are extremely useful to see how you are doing and avoid SLA violations.
Recommendations to other buyers: From my experience, Zendesk seems to be doing everything you're doing but slightly better. I'm not fully aware of the advantage of using TS over ZD.
Solid software package
Likely Extremely
Pros: Easy action items and notation for ticket monitoring
Useful reminder system and parent/child ticket association which allows for easy ticket grouping
Water Cooler feature is useful for posting temporary messages everyone should/can be aware of
Cons: Sometimes lacks response time / freezes up
Bugs/support requests aren't always fixed and/or followed up on (I still have some minor outstanding tickets into support)
Overall: I've been using Team Support for a couple years now and it's definitely increased the ability for us to manage our support/development/teseting requests as we rapidly grow as a company.
Recommendations to other buyers: I've worked with a few ticketing systems over the years and this one has had everything I've needed to keep my tickets organized and remind me when I'm supposed to give certain ones attention / follow up as to not leave the customer waiting.
Could be faster
Likely Extremely
Pros: Clean design
Cons: Hard to copy and paste and slowness
Overall: Sometimes Team Support is too slow and when we work in a fast pace and pages takes forever to load, it bothers me. Also, to copy and paste from some fields it's really a challenge sometimes, specially when you need to popup a window and it takes forever to load or it loads the wrong one. Or you copy something and comes with extra space..
Fast to grasp and bring to production
Likely Extremely
Pros: Easy to use and understand
Cons: Some data should be showed in different areas
Overall: The software is really easy to use and you can move to production use very quickly with little instruction needed.
love working with this program
Likely Extremely
Pros: how easy it is
Cons: Still learning on how to create reports
Overall: I have been working with Team support for about one year now. I find it easy to use and very helpful with my job.
Value Added is the New Currency
Likely Extremely
Pros: Simplicity
Cons: Speed
Overall: I greatly enjoy its flexibility and flow. The layout was simple and navigation was quick and efficient.
Recommendations to other buyers: When is the next generation or platform incurring another update of any kind
Nice overall experience
Likely Extremely
Pros: Web based, feature to continue conversation from outlook, task management, JIRA integration.
Cons: Doesn't refresh by itself after ticket is responded by outlook.
Overall: This helpdesk software is recently introduced in our company. We find it easy to use and very user friendly features compared to the helpdesk software used by us before.
Recommendations to other buyers: Not really, its progressing well
search should be little bit more refined
Likely Extremely
Pros: flexible
Cons: search is not very advanced
Overall: my overall experience is good except some glitches related to KB stuff. When we mark something as KB, it doesnt appear to the client which is pain
Recommendations to other buyers: make it little bit more faster and responsive
Long time customers
Likely Extremely
Pros: Ease of you use.
Up time
Cons: Customer support could use some improvement
Overall: TeamSupport has been a great tool for us. The dashboard really makes it easy to see my team stats from a very high level. The ticket automation is amazing really cuts back on time.
They are constantly looking for advice on how to make the product better.
Recommendations to other buyers: This tool has really made our job easier. We were using a home grown system and migrating our data to the new system was super easy.
Happy New Customer
Likely Extremely
Pros: See my Summary
Cons: With any new implementation, there are
Overall: We chose TeamSupport over the competition because it was a solution specifically designed for B2B support. The competition simply couldn't offer a comparable product out of the box for our business need. The implementation process was remarkably smooth for the speed in which we needed. The training team really helped us hit the ground running and minimizing errors upon our go-live date. Their support team are fast and thorough in their responses and really take the time to truly understand our individual needs as a company and help us be successful with supporting our own customers. Great Product!
TeamSupport Organized our Support
Comments: We did not have a ticketing system to support our hundreds of clients. Since the day we implemented TeamSupport in 2014 our customer appreciation has increased exponentially. It also has allowed us to track, resolve and develop new and better solutions! Information and Control is power and TeamSupport provides that to us!
Great for Tracking
Likely Extremely
Pros: The ability to have everything in a central area in order to track easily
Cons: Would like to see an additional front end filter that does not place Articles being written in with the overall tickets being worked. This still can be filtered but for management it adds additional tickets to the overview. Not a bad thing just a convenience point
Overall: Team Support has given us the ability to track hours and types of calls we were getting. It allows us to see a trend by having the issues stored all in one area so that we can run a report based on customer or by overall tickets. We can create reports easily and filter based upon subjects we need to focus in on.
Great tracking tool for our business.
Recommendations to other buyers: Learn how to use the reporting tool. It helps greatly.
Streamlined our Support and Improved Customer Experience
Likely Extremely
Pros: visibility allowing for collaboration, reporting, multi channel support offerings
Cons: Formatting within tickets could use some improvement.
Overall: Prior to using Team Support our Support department worked tickets through Outlook - I can't even imagine it now!! We had absolutely no visibility within our Team and collaboration was not possible. Since implementing Team Support we have been able to grow our department in line with our company growth and all the while adding additional support options, like chat, to our offerings. This is absolutely paramount in our success as a SAAS in a very competitive industry. Our Team is now able to work together in shift groups sharing the queue, communicate with each other using the water cooler feature, see when volume is high and they need to jump in, and so much more! The reporting offered with Zoho allows us incredible insight into our volume trends which has streamlined our staffing/scheduling. The Team Support team is incredibly responsive and takes ownership of any issues making sure that they are brought to an efficient resolution. I can't say enough about this software - I highly recommend it!
Team Support is Great!
Likely Extremely
Pros: Easy to use. Simple GUI
Cons: I like that my home screen is customizable but I couldnt figure out how to do the filtering of results at first
Overall: I've been using eSupport for the past year and I find it very easy to use and very responsive. I like the simplicity of the GUI too
Recommendations to other buyers: Not really.. just enjoy
Accolades ofr TeamSupport
Comments: For my very first use, I had no issues. It is definitely user friendly. I would highly recommend this site.
Easy to learn
Likely Extremely
Comments: I'm a new user of TeamSupport and found the software to be intuitive and it is easy to learn to work with it.
Team support does more than team support
Comments: We use TS for more than customer support work. Custom ticket types allowed us to keep a central database of many types of data and events, and the report structure lets us keep track of these easily.
Team Support Review
Likely Extremely
Pros: the ease of delegating tasks to others in the company and the ability to access everything that has been put in place for a client.
Cons: nothing really!
Overall: My company uses Team Support for our task management system and have been extremely useful with delegating tasks and requests for our customer base. It is an effective way of reviewing history for each client's requests and updates. The Knowledge Base tool within Team Support is a great place to have documents with internal tutorials for the company to utilize.
Flexible Program
Likely Extremely
Pros: The program is good to work with right out of the box and is flexible to meet your individual needs.
Overall: As our company continues to grow it is good to have a program that is able to grow with us. TeamSupport is flexible and able to support new ideas as we grow instead of telling us that we are locked in a set program.
TeamSupport Review
Likely Extremely
Pros: Easy to use, great functionality.
Cons: n/a
Overall: I am new to my organization and have never used TeamSupport before. I used the site not knowing much about it and it was very easy to navigate and figure out what I needed to do. I received formal training last week and love the functionality.
Recommendations to other buyers: n/a
Team Support is awesome!
Comments: Team Support is a great substitute for Salesforce and works even better. Very easy to use! Great features and functionality.
Better then salesforce
Likely Extremely
Pros: Ease of access and how to use it
Cons: tab windows will take a bit to get use to
Overall: Much easier user interface and ease of getting things done makes my day better. As opposed to sales force which I felt made even an easy task complicated.
Recommendations to other buyers: Forget salesforce this is better
Somewhat Unintuitive and Slow
Likely Extremely
Pros: Aesthetics.
Cons: Load times.
Overall: So the app is pretty, sure, but considering how much information is stored and loads contingent on the prior fields, it is slow. Unforgivably slow - it takes me, a tech savy analyst, an average of 35 seconds to load a case. It takes about 5 seconds while creating a case for the auto-fill feature to populate possible options.
Search feature loads slowly, but otherwise is working as intended. Notification and update options are great but there have been two functions TeamSupport can't do that would've been handy.
For a small consulting fee you can get more feedback out of me. Thanks for reading.
Recommendations to other buyers: Lessen the load times.
Easy and proactiv
Likely Extremely
Pros: I like how easy it is to use. The design makes it light, and the functions within make it efficient
Cons: I don't like that whenever a list of something is presented, like the products within a customer, they are in no particular order. When we created our products, we took care of giving them a prefix to group similar products together. Yet, the products are listed in random order and we need to click 3 times on the header to get it in alphabetical order.
Overall: We are within our first year with TeamSupport, and so far, the response is amazing. A few things still need fine tuning. When we have made a few improvement requests, the team was very proactiv if adjusting to it. I am looking forward to the coming years working with TeamSupport as they are dynamic and will no doubt develop new tools to help our support team!
Okay product
Likely Extremely
Pros: Easy ticket exchange. Ease of sharing information.
Cons: Reporting. Gathering metrics
Overall: Ticket search utility cumbersome. Search listing difficult to navigate once results provided. Difficult to get reporting by groups (i.e. ticket time with a group). Sometimes retrieving data doesnt work. Just spins.
TeamSupport is the best customer support tool
Likely Extremely
Pros: The control it provides a business with, in terms of maintaining control of their customer support function.
Cons: I don't really enjoy receiving emails for the groups that I have been added to, regarding tickets I am not really party to.
Overall: TeamSupport is by far the best customer support tool I have ever used. It is both efficient and effective in communicating with clients and keeping control of what is happening on your support helpdesk.
Great Product with Great Support
Likely Extremely
Pros: Easily designed to look as if it's "our" product.
Cons: I would think and hope that tickets are reviewed periodically to discover enhancement opportunities, of which I have many! ;D
Overall: We evaluated quite a few products before selecting TeamSupport. We believed it could grow with us as we develop our process. It's been a joy learning how to develop it and all of my many questions are quickly answered. No regrets; I love it!
Recommendations to other buyers: Keep the development process alive and thriving, with great people that love Development.
Team Support Supporter!
Likely Extremely
Pros: Notifications
Cons: The right side column when you are creating tickets. Can be confusing.
Overall: Team Support has been a great way to submit issues and get results. My favorite feature is the ease of notification which allows me to stay updated at all times! Great tool!
Recommendations to other buyers: Nothing at this time. Still learning the system.
Ticket Support
Likely Extremely
Pros: Easy to use
Cons: Once you select a ticket and then go to another one it leaves it up in the header. Having to go back and x out of them takes to much time.
Overall: I have only been using Team Support for 10 months, but the tool was easy to learn and the webex discussions made it easy to ask questions. Our customers can now click a help button in our tool, fill in some information and receive a call back within minutes. Plus we can track questions, time spent and work to be done. Thank you
Overall is a great easy to use tool.
Likely Extremely
Pros: Ease of use
Cons: Slow to load
Overall: We use it for my company. Sometimes it loads slowly but overall it's fully functional. The mobile site is preferred for my usage.
Recommendations to other buyers: Make the picture upload easier.
Great work experience
Likely Extremely
Pros: always available anywhere
Cons: It has all I need
Overall: It´s easy to understand and to use. friendly environment and helpful information. Any time I need information I could find it very easy.
Likely Extremely
Pros: We have done a lot of customization
Overall: I don't pay the bills so can't really comment on the prices but I am a user and a fan. Really helps us keep track of client correspondence of which we have a lot!
Team Work Makes the Dream Work
Likely Extremely
Pros: Ease of use and agent collision avoidance. Ticket Queue is nice and clear. Reports are exceptional.
Cons: When you go to correct a word in the middle of a sentence, the curser goes to the end of the sentence instead of staying where you want to make a correct or additional notes. The email component, would like to see an address book to make it easier to email other agents or customers. Currently you have to type the whole email in yourself which is time consuming.
Overall: Teamsupport is a great helpdesk software. I really like how the made it so that agents can avoid collision on tickets. They make improvements regularly which is nice to see. It is easy to train new agents on Teamsupport which is definitely a bonus! Ease of use is fantastic!
Corneliu (Infonet) review
Likely Extremely
Pros: Fast and reliable.
Cons: When you want to go back on previous page is asking "do you whant to leave this page" and logs you out
Overall: I am in charge with updating our new and existing customers for Infonet Technology.
The software works fast and the support is great.
Response was fast and resolved the issue (removing some old customers no longer needed).
Recommendations to other buyers: N/A
Team Support Review
Likely Extremely
Pros: ease is assigning tickets to an individual or group or department. Follow up emails. Public vs Private comments.
Cons: Merge function... searching for similar or related tickets from the past.....each time its refreshed it makes the ticket look like it was never read
Overall: Team Support is overall a good user experience. There's a bunch of advantages over Sales Force but its search feature to find similar related tickets lacks a lot. Another disadvantage is if someone else goes into your ticket it shows up in bold like you've not read it. The merging feature does not work I think. But its easy for assigning to people and groups.
Recommendations to other buyers: No
Time Management and Organization
Comments: Team Support has been very helpful in tracking my hours spent on tasks and keeping me organized in my workflow. I have also really found the new Tasks feature incredibly helpful in keeping my To Do list all in one place with deadlines to follow. Overall, it has allowed workflow throughout different departments in our organization to flow with ease, all while tracking comments, deadlines, etc.
Great for streamlining my workflow!
Comments: I love how I can assign thing to teammates for their input & help, and yet I can still keep track of it! I can track time spent on a project or with a client, too.
Team Support utilization
Likely Extremely
Pros: Water cooler function helps keep everyone on the same page.
Cons: Reporting could use some samples
Overall: Very easy to use. The water cooler function is great for collaboration. The ability to research items and enter into Knowledgeable is a great feature. Would recommend to others.
Recommendations to other buyers: good software
Developers review
Likely Extremely
Pros: Product is very comprehensive.
Cons: Initial training could have been better
Overall: Over all our experience has been very good. The initial training could have been better, but since then support has been very good. They also seem genuinely concerned about our success using their product.
Recommendations to other buyers: Ask for what you want... They seem anxious to please.
Great feature set
Likely Extremely
Pros: Ease of use
Cons: Some issues with response but luckily it is infrequent.
Overall: I love the features and ease of use. I have had some issues with downtime and minor issues but was told they have beefed up their servers. This application has really streamlined our business.
Recommendations to other buyers: No
Team Support more than your typical software
Comments: As a Marketing Director we needed a user friendly interface that was customizable and attractive to the end user. We actually use Team Support for our graphic design ticket system and our Graphic Designer and customers couldn't be happier. Thanks for offering such a versatile software system.
Easy to Use Help Desk software
Likely Extremely
Pros: Very easy to use, able to notify techs out in the field.
Cons: So far so good. No perceivable cons.
Overall: I use TeamSupport to open, manage, and close tickets for the techs in our IT dept. Very easy to use and notifies the tech in a timely manner with the service call.
Recommendations to other buyers: At least give it a try. I've tried other programs and this seems to be the easiest so far.
Awesome program!
Comments: Love this program! I Have used a free program similar before, but doesnt give the same functionality and ease of use (not to mention no pop ups)
easy to use, open close on hold statuses plus more!
Assign jobs to different people and receive by email!
Not the easiest to use
Likely Extremely
Pros: The Ticket creation aspect
Cons: excessive email notifications
Overall: Team support is a good software, however, it is not the easiest to use. it has a few functionalities that are a bit hard to figure out. Also, we get like 10 email notifications on every single action that happens. That floods our email and can be very annoying.
Recommendations to other buyers: Reduce the amount of email notifications on changed actions.
One Stop Shop
Comments: I like that TeamSupport is a one stop shop for many different facets of support. Some of the reporting and sorting features still need improvement.
Great for MSP's! Constantly improving their platform. Excellent customer service!
Likely Extremely
Pros: This platform is easy to get started with and also very easy to customize. You can create custom fields for just about anything (Clients, Tickets, Products, etc) as well as custom work flows, email templates, automation rules, etc. Out of the box it works great but if there's something you specifically need for your organization, there is undoubtedly a place to configure that in the Admin section.
Cons: This platform is in need of an app for mobile devices. The mobile web version works well for top-down view of all tickets, but has issues and is troublesome when trying to drill down into ticket comments. TeamSupport has mentioned in several webinars that a full out mobile app is in the works.
Overall: TeamSupport is perfect for IT help desk organizations looking for a web-based solution to help manage and organize their workflow. We tried several different management platforms and found that TeamSupport was simply the easiest both to get started with, and to customize to our particular needs. Other solutions that we looked at either 1) were easy to get started with but didn't offer much in terms of customization or 2) required that you spend days and days organizing & customizing the mass amount of features that had to be set up. TeamSupport was the perfect medium between the two!
Also, I must commend TeamSupport on their technical support. They have an amazing team that is there to help you 24/7. When implementing TeamSupport in our organization they were outstanding at answering any questions we had and were able to assist with getting our customer data imported in one smooth upload.
Furthermore, we were able to import all of our clients into TeamSupport quite easily so that we could then start assigning tickets to existing clients right away. This allows us to go into individual clients and pull down entire ticket histories for that client. This is extremely helpful when you have multiple technicians that often have to provide service for different clients.
Recommendations to other buyers: I highly suggest attending the webinars as you will learn much more about the rich features available in this product. It's a powerhouse of a web application and it will make your life as a managed service provider significantly more organized.
A valued asset that we use on a daily basis.
Likely Extremely
Pros: Ease of use
Cons: some of the fields cannot be modified and when running reports the use of inventory and tickets leaves out information...
Overall: I was hoping that Team Support would fit the bill. The Tech Support, our company, offers its clients was in need of a tracking and ticketing system with an emphasis on reporting. The process was easy to learn, and we were up and running in just a couple of weeks with proficiency using the software. There are, areas that could use some polish, but over all the product and features are a valued asset, and we are pleased with the results we are getting from the field
Recommendations to other buyers: make the back end a little more open with the ability to create reports by changing the order in which th einformation is collected.
A valued asset that we use on a daily basis.
Comments: I was hoping that Team Support would fit the bill. The Tech Support, our company, offers its clients was in need of a tracking and ticketing system with an emphasis on reporting. The process was easy to learn, and we were up and running in just a couple of weeks with proficiency using the software. There are, areas that could use some polish, but over all the product and features are a valued asset, and we are pleased with the results we are getting from the field
Review Admin TeamSupport B2Boost
Likely Extremely
Comments: Overall great customer support as we requested specific modifications. Only big downside is the lag as we are based in Belgium.
Streamlined ticket management
Likely Extremely
Pros: Ease of use
Overall: Teamsupport has been a great tool for the last 2 years. It has enabled us to streamline our project task assignment, customer support and ticket management with great ease. The configureability of the product has enabled us to build out what we want to capture and how we want to capture without being constrained like we have experienced with other products.
couldnt be any easier
Likely Extremely
Pros: Not hard to navigate.
Cons: I wish that the software wasnt so slow at times. its like every other week something ends up crashing and we are starting our computers one by one throughout the entire day.
Overall: It is not hard to navigate at all. It looks hard at first but it is a piece of cake. I like how easy it is to log into the computer as well as getting into the actual doctors database. i would like to see where we can all use the same logins and passwords because this could get hectic especially on our busy days which is monday.
Recommendations to other buyers: n/a
By far the best help desk application!
Comments: My company used to use a programme called Mantis for faults, works very similar to TeamSupport but looks and feels very outdated! This gives you complete control over any situation! and makes logging and keeping up to date with faults much easier for the client! without requiring logins! just reply to the email and it adds the response to TeamSupport! Now looking to set up another department with their own TeamSupport to help keep track of maintenance tasks!
Great Tool!
Likely Extremely
Comments: This tool is easy to use and works great! I've been using Team Support for the past few months at my new job and it was easy to learn and easy to use.
Great Software!
Comments: I am a graphic designer for a property management company and wanted to find a system I could use as a database for graphic design requests. Naturally most of the software programs we looked into were mainly used for IT support just like Team Support. However, Team Support was the only software that could be customized to fit our exact needs. The top important items on our list was Reporting, Tracking Time, and Customizable Tickets. We could not be happier with our decision. Not only is the customer support team great, but the software is super easy to use and we love the way it looks. I would highly recommend this software to anyone interested in finding something for customer support.
Team Support Survey
Comments: I am a fairly new employee and user of Team Support but so far using the software seems pretty straight forward and easy to use.
Awesome Product
Likely Extremely
Pros: Ease of Use
Cons: N/A
Overall: This is a great product and it has helped our team to become more efficient in handling our daily workloads.
Solid and easy to use
Likely Extremely
Pros: Very easy to implement and use Team Support. Low cost of ownership and it grows and adapts as needed. When we migrated from in-house to hosted email, it was an easy adjustment to keep it integrated. Very happy with the product and the support
Cons: None that I have come across
Overall: I have used Team Support for a few years and it has served our support purposes very well. It is flexible enough to handle advanced ticket management features and simple to implement. Their support is very helpful and responsive to issues also. Very proactive when it comes to upgrade and possible outage/interruption notices. And they communicate cause and resolution openly. Overall nice interface, easy to use, flexible and expandible, a great value.
Recommendations to other buyers: We considered replacing it to combine platforms. In the end, this was the best option.
Good Idea
Likely Extremely
Pros: Helps track customer messages
Cons: Looks out dated is clunky to use and features are hidden behind the old look sadly
Overall: Great idea, Good to use however using all of the features takes a lot of time to set up and learning. Little in the way of speaking to someone what with the distance from UK to USA but we like it and it helps us manage whats going on with customers.
Recommendations to other buyers: Update, Make it more easy to set up & use.
Beyond pleased with the worlds best support system - anyone else is missing out!
Likely Extremely
Pros: The integration's available with our other vendors, the constant updating to improve the service with new features, and the humans themselves behind the service. Speaking to anyone or receiving any kind of an update email from the Team Support staff makes us pleased to be in this relationship - its good to know great people are behind a great product!
Cons: After several years of depending on this service, I honestly cannot think of any gripe as we've never had a negative experience. The service is always up and running and the features work correctly!
Overall: Our organization has used several different types of methods and vendors for our business and client support needs. By far, Team Support is the best. The system is easy to use and we have begun depending on it for things we never would have imagined such as tracking and maintaining our customer's as well as the complexity between various business relationships. The software is premier and we highly recommend it - not to mention, the human element driving Team Support is always available and genuinely interested in us as a client. Feels like a boutique service with the capabilities of a large corporation! This is a win.
Recommendations to other buyers: Take advantage of the Help & Knowledge base in order to fully implement all the features. There are constant things that I find which enable our company to instantly begin using and features I've never imagined could be such a convenience.
teamsupport overview.
Likely Extremely
Pros: easy to use
Cons: slowness at times.
Overall: overall experience is great, very easy to use, love that you can put anything in and your information can be found easy.
Recommendations to other buyers: nothing at this time.
Very good software for the cost
Likely Extremely
Pros: The cost is great and the navigation is simple
Cons: Sometimes get random errors - merging tickets seems to be major issue. Also difficult to set up web based ticket system to forward as the subdomain
Overall: I've been able to streamline support experience and keep better records to keep things in order so I can better serve customers without missing any issues. A very fast loading and low clutter site at a very reasonable price. Very easy for customers to contact me or me to type in customer contacts so issues can get resolved.
Recommendations to other buyers: It does have some drawbacks to getting end users to use it but it's also a very good way to organize any projects that you may have especially if there's multi staff doing multi tasking
HElpful and Efficent
Likely Extremely
Comments: This site is very helpful, easy to work around, and helps me do my job better everyday. We use this all day everyday on a regular basis and i habe never expereinced any issues
Small Organization
Comments: TeamSupport has been pretty easy for us to implement. We are a small team so some of the functionality like WaterCooler doesn't really apply to us since we don't have multiple agents in at one time.
Does exactly what you need it to and so much more!
Likely Extremely
Pros: Simple yet powerful
Cons: I am not great with html, so customizing the 'Classic Advanced Portal' is difficult for me personally
Overall: I am continually impressed with the constant development of the platform and the fact that the development team clearly listen and understand customer requests is to be commended. It is so refreshing to be asked what we need, rather than be told what we will get. And the online learning modules are incredibly helpful, informative and a pleasure to watch.
Recommendations to other buyers: Keep doing what you are doing!
Very basic and difficult to scale
Likely Extremely
Pros: Ease of use, basic functionality
Cons: Limited feature set
Overall: The platform offers just the basic needs. It is difficult to report on detailed information and there is a lack of integration with Salesforce. For this reason, we migrated over to service cloud which also has a more robust feature set.
Gets the job done
Comments: Overall pretty good. Gets the job done and good support. There is room for improvement though. UI is dated and UX needs improvement.
Pretty good
Comments: So far so good. Some bugs and some minor complaints about features but other than that it has worked well for us for the past 4-5 months. Compared to other services this one is the most friendly and enticing one.
TeamSupport buyer review
Comments: For the most part the product works great. Sometimes I have issue's with thing's not saving when I submit a timesheet. I have to make sure that I copy what I have typed just incase it doesn't save. Other than that the product works fine.
Team Support Experience
Comments: We have been using team support for quite some time now and I can say that it is definitely helpful in keeping a track of our tickets on a day to day basis. We only use the basic features and have not explored many of the updates but overall our experience has been positive and we like it.
Lowe's Team Support Review
Comments: Team Support has been a good tool for our company. The only thing I would say that needs improvement is Custom Reporting. There are several reports I would like to utilize but unable to get results. Overall good product.
TeamSupport is a solid customer support application
Comments: I've used TeamSupport for a number of years and found it to have many excellent features while still being easy to understand and use.
I really like the ease of use.
Comments: The Technical support team, are quick, polite and knowledgeable to resolve issue on time when approached.
2 Thumbs up for Team Support
Comments: My experience with team support has been nothing short of smooth. My colleagues are picking up the software quickly due to its easy work ability and I am constantly finding new features of value. I would recommend this software to anyone looking for a quality help desk program
Review title
Likely Extremely
Comments: Responsive support team, submitted tickets, they get responded to. Sometimes we talk back and forth.
TeamSupport Review
Likely Extremely
Pros: Ease of use
Cons: Reliability and lost data. No Office 365 Calendar integration and no billing integration (Quickbooks)
Overall: We were part of the TeamSupport crash earlier this year where we lost two full days of billing for all 10 of our workers. It was financially difficult and our feelings really changes on the product after that. We really like how intuitive the product is but it falls short for our computer support industry in terms of not integrating with our Office 365 and Quickbooks systems.
Recommendations to other buyers: Would work better as a stand alone app instead of an app in a browser
Great B2B Support system
Likely Extremely
Pros: Easy to use and to learn.
Flexible to fit our needs.
Cons: Should be multilingual as we live in multilingual Word.
Overall: After using an other B2B support software that had yes a lot of features, but was taking us more time to create and close the tickets then resolving the problem, we looked around at all B2B support software.
We did choose TeamSupport after testing and evaluate more than 10 systems, we decided to go with TeamSupport after some hesitation as it was a quite young product, however, this is the best move we did as they are proactive to add features and have a great support team.
Our users loves it, they can do their work faster than ever. My manager love it also, as the reporting give her the ability to measure and bring the KPI that I require.
Recommendations to other buyers: Test it, they support you.
The Best Customer Support
Likely Extremely
Pros: Level of customer service & support and the Company listens to their customers needs when developing product.
Cons: hours for support.
Overall: I love this company. It is the only company I have ever done business with that truly exhibits concern for their customer and their customer's experience. Their team is always knowledgeable, helpful, and courteous and their product is amazing. Team Support has definitely been a breath of fresh air!
Why I use it
Likely Extremely
Pros: Ease of use
Cons: Less features than I expected
Overall: Team support has been a valuable tool for our team. The ease of use and interface make using it a breeze
TeamSupport for Customer Support
Likely Extremely
Pros: Complete history tracking, quick training, ability to insert images, knowledge base templates
Cons: reports, have to create work arounds for duplicate email addresses, when adding a new customer - if TS can't find the customer I wish it would transfer the data entered into the new customer screen so I wouldn't have to retype everything.
Overall: Our company started using TeamSupport several years ago for answering customer support tickets. Previously, we would respond via email which left us no tracking or history and was only available to the email account used to answer the ticket. With TS we can track all responses and have the ability to tag the issues by topic. Being able to insert images is HUGE! Often times we will hear something like "Another rep told us ...". We can quickly click on the customer's company name and see all past tickets and review past responses. I can also quickly see just my responses. Notes can be attached to a customer's account that will pop up whenever they submit tickets.
The reporting feature is not quite as easy as I think it should be. Although I've managed to produce enough basic reports to satisfy my needs.
The learning curve for TS was relatively short. There are a few quirks, that once you figure them out, you can easily move forward - such as each customer must have a unique email address. However, this can be worked around by adding the customer without an email address, then edit their account to add the email.
We have found that TS has significantly reduced the time we spend training new hire employees. The new hires can scroll through previous tickets and review past responses. They can also search specific topics based on tags. Once they are turned loose to answer tickets on their own, they can be marked as private and sent to be reviewed by their mentor, and then released to the customer.
TS has many features to help make life easier - Built-in editor with images & screencast recorder, Water Cooler (internal chat), Chat (for your customers), Knowledge Base Templates (easy to create for repeated use), Wiki (the ability to add internal help articles), Calendar and Reminders, Mobile app, and more.
Recommendations to other buyers: I think it's a great time-saver and a good training tool for new hires.
Works as expected!
Likely Extremely
Comments: I have been using Team Support for a few years as a collaborative service hub for myself and my other colleagues. It has been really to use so far. Every bug that we have submitted or issue that has presented itself has been resolved quickly. As a company, we like it a lot and will continue to use it for the foreseeable future.
Not User Friendly
Likely Extremely
Pros: Nothing
Cons: The way that it is set up, the fact you have to manually add all the information.
Overall: Quite difficult, took me a while to try and figure out how to do things as simple as send an email. The program is very slow, and there is no way of actually knowing if an email was sent unless they email back and confirm.
Team Support is Awesome
Likely Extremely
Pros: Everything
Cons: Too Many Features,
Overall: I am the IT Support and team support had really made it easy for me to provide services to people. It is amazing service and program overall.
Recommendations to other buyers: Pretty Easy to Use.
Team Support-Internal Management for an External Benefit
Likely Extremely
Pros: Ease of access
Customer Service
Ticket automation system
Cons: Report function is complex.
Overall: My company Aegis Energy Services was on the hunt for a software that would allow us to track and manage requests and support through multiple departments. Our search took us to Team Support where we were instantly met with a high level of customer service from our rep. His patience and knowledge guided us through the process and eventually led us to settle on Team Support for our needs.
While I am aware that Team Support functions primarily for external customers and portal use. We have been pleasantly surprised with how it has adapted to meet our needs. The ease of access as well as customer support has allowed us to move forward with several projects that were not possible before.
We are quite happy with the choice of Team Support and know that in the future we will continue to add more users as we grow as a company
Recommendations to other buyers: The report system could be more intuitive and less cumbersome
Can't fault it
Comments: I've used a different service in the passed called Mantis, but this is far easier to use, With more helpful features!
More capable than most, but still some additions I'd like to see
Likely Extremely
Pros: Ability to customize ticket entry questions.
Ability to allow customers to directly enter tickets
Ability to allow for texting our cellphones for tickets that have not yet been assigned.
Ability to enter time on tickets, and retroactively enter/change time.
Ability to search on old issues and for our customers to see the issues.
Cons: Inability to tag a ticket with a "classification". (we charge different rates and minimum hours for different times of day/week/holiday) There isn't a good way to track that in the system and we are having to use the comment entry to work out offline ourselves.
My customers want 1 report entry (at the end of of the day), that shows them what the issue was, and the final resolution (only), and time/$ breakdown per time spent on the project. I do find it hard to externally work a report for that. We have had to generate a VB application to manipulate/merge and calculate everything based on the reports that I can get form the system in order to get what we actually need to share with our clients.
CDI should take into account tickets that are "Waiting on Client". (and remove them from the calculation) Currently, I have 2 tickets that are waiting on clients, but the CDI is "maxed out", because it has taken then more than 2 months to get their "act in order". That shouldn't frustrate them and drive the CDI up.
Why can my clients (outside their contract date enter a ticket, but I cannot enter a ticket for them?). Sometimes we need to "catch them up later".....
I need a way to track our active "on-call" resource and make it so that our ticket automation only alerts us the "on-call" resource (via text message) to those considered currently "on-call". Currently, we have to change that setup manually (pain).
Overall: Getting the system configured for our particular use has been "tricky". It is working for us, but there are some limitations that make it difficult in some areas. For instance, notification via text message should be based on "who is on-call". As it is, I can notify, but I have no-way to denote who is "on-call". So, there may be some way to do this and change the external calls/texting based on it, but it isn't intuitive. Another issue has been with refreshing the screens. (we need to manually do that) However, this system is working for us an our clients, overall, and has met 90% of our needs. Working with customer service, we have had to resolve our own issues on occasion, which is a frustration. (no ideas presented to us, and we just "found" a way)
Recommendations to other buyers: Auto-refresh for both the client and our side?!? There are some items we'd like to track on the calendar vs. putting on a ticket. However, I've not been able to figure out how to get the calendar entries to alert us of the due dates via email. Can they? (routine calls to client, a follow-up on something that "may become a ticket", etc. The "Add-on" options require some actual descriptions and maybe some examples as to what benefits they can bring to me. I have no idea by title..... It would be nice if there was a way to integrate the customer chat feature into a linked android/iPhone app. that the "on-call" resource could leave open on their phone. There is no reason that we ever have to be "not available" for online chatting given potential use of that technology. I'd like to be able to add my client's logo to them after they login (making them feel more comfortable/secure that they are in the "right place", an doing the right thing). On Ticket Automation: Notify User and Notify External User, why can't the system send more than 1 text message if I specified data that reaches the text size limit? That is more information that I'd prefer to send, giving my on-call staff more information in the text. As it is, they have to login for simple info that I could text.... Phone apps for me to follow the teamsupport system use, tickets, and dashboards?
Great HelpDesk support Software
Likely Extremely
Pros: Ticket Tracking, reporting, and email importing.
Cons: initial setup is difficult but once its set up it seems to flow easy
Overall: Team Support has allowed our Help desk team to efficiently track and monitor all calls that come in. Supporting over 200 stores across 5 states and team support helps tremendously with call flow and reporting that allows us to better serve our customers. Good Job Team Support!
Easy implementation
Likely Extremely
Pros: .
Cons: .
Overall: It's a very and intuative software, easy implementation, that had change the way we work.
Good tool for b2b support.
Recommendations to other buyers: .
UI Could Be Better
Comments: TeamSupport has amazing customer service. They are very attentive. My only hesitation in using TeamSupport is that the UI is a little clunky and not always clear. There could be some work on making it more intuitive. More features to build out the support portal would also be nice. However, it does the job for our small start-up.
Great response time
Comments: I was able to get a quick response and have my issue resolved in a timely manner without having to wait for a long turn around time.
Works for what we need
Comments: We do not use the customer portal at all (yet) so I cannot comment on that. It functions better than 5 or 6 competitors we've tried for internal workflows and inter-departmental tickets. The desktop user interface and aesthetics are the best on the market, however the mobile platform needs some work to make it as functional as the desktop version. There are some bugs and occasional issues (expected with any system) but none that are not fixable nor bogging the system down. All things considered, we are glad we chose TeamSupport!
Teaming Up With Team Support
Likely Extremely
Pros: I like the related ticket feature which provides the ticket number/ title/ and status. I also really enjoy the search option that allows you to filter postings found in Watercooler, and tickets.
Cons: I do not like that I am not able to open multiple ticket tabs at one time. There is a check box located on the itemized ticket that can be checked off on multiple tickets already, if an option to " Open Selected Tickets" can be added that would be great!
Overall: I've enjoyed taking the time to learn more about the tools in Team Support, one of which is adding a related ticket. I like the fact that it provides the title to the ticket and the status, it helps when keeping up with trending issues, which in turn allows us to adjust our Customer Service to better assist and inform our clients.
Recommendations to other buyers: n/a
amiably easy
Likely Extremely
Pros: the easy customization according to our needs.
Cons: that there is no app for mobile.
Overall: The ease of personalizing, makes this powerful tool an excellent customer service to my clients, giving an excellent image to our company and security of our commitment to customer service.
Recommendations to other buyers: when you attached to select all images and resize.
Worth using
Likely Extremely
Pros: Ease of connecting Tickets
Cons: Not much
Overall: Not much to complain about, except being able to complain and people from Teamsupport actually listening. The responsiveness has got better recently for the App
TeamSupport review
Likely Extremely
Pros: Ease of use and the ability to customise to your needs.
Cons: The inability for external users (who log in via the portal) to create and run reports.
Overall: Very good application that can be used by beginners, intermediates and advanced users to manage their helpdesk functions. Would certainly recommend.
Recommendations to other buyers: Could be a little cheaper. i.e the more licences you buy the cheaper they get.
Team Support Made a Difference
Comments: Team Support has made a huge difference in our customer support department; we went from losing track of tickets and client requests to having it all in one place. The reporting tools are sometimes difficult and there are browser based issues but overall, we have had a good experience.
some pros and cons
Likely Extremely
Pros: 1. UI is simple, easy to use.
2. Private and public function is very good. Easy for internal communication
Cons: 1. UI is simple, but not user-friendly enough
2. Comment part for different users need to be addressed. Could use multiple colors to differ various users, easy for people to search
3. Sometimes hard to login or system crash, need to improve stability of the site. Some load/stress tests need to be improved for testing the website
Overall: Have been using team support site for 1 and half year. The site is definitely getting better since the big improvement last time, but I see comment part needs to be addressed better. Sometimes it takes longer time to load the 1st few comment, and it's easy to get mixed with different user's name. Although the site has using big Capital to differ different user's name, but I have seen some very good UI design site using different colors to differ user's comment, which would help to improve the user experience. Another point is the whole UI looks simple which is good, but not perfect. There are still lots of space to improve. I would give a 4 out of 5 in overall.
Recommendations to other buyers: Nope
Enterprise Support
Comments: TeamSupport is the best tool for managing complex enterprise solutions from a customer support perspective. The tool allows a high degree of configuration, allowing for the taxonomy to match the support perspective. There are some areas that do not allow configuration, and the API set has some limitations, but I feel those are being worked on. Great changes, and the tool get better with every release.
First year experience with TeamSupport
Likely Extremely
Pros: -Email Functionality
-Ease of UI, very straight forward interface
-Dashboards are useful
-Software is quick and responsive
Cons: -Reporting not as robust as some others
-Back button resets the page
Overall: Overall TeamSupport is a very good ticketing system. The UI is not as clunky as some of the others that I have used in the past. The emailing back and forth between customers is fluid and doesn't seem to have many issues.
The biggest issue that I have found so far with TeamSupport is the lack of reporting that some of the other big name ticketing systems allow. I feel this could use some more robust opportunities for reporting and exporting the data that is within TeamSupport.


text:
Constrained Excited-State Structure in Molecular Crystals by Means of the QM/MM Approach: Toward the Prediction of Photocrystallographic Results
- Authors:
- Abstract:
- The QM/MM method is applied to predict the excited triplet structure of a molecule embedded in a crystal. In agreement with experimental observation, it is found that conformation changes on excitation are severely restricted compared with geometry changes predicted for the isolated molecule. The results are of importance for understanding the photophysical properties of molecular solids.
- Type:
- Journal article
- Language:
- English
- Published in:
- Journal of Physical Chemistry Letters, 2010, Issue 1
- Main Research Area:
- Science/technology
- Publication Status:
- Published
- Review type:
- Undetermined
- Submission year:
- 2010
- Scientific Level:
- Scientific
- 2185830461


text:
ThanksGiving Dinner
My parents invited some relative over to have a thanksGiving party . We have what people would eat for thanksgiving obviously . It was fun having people over because we rarely invite people over and it was tiring . We ate 2 turkeys and some appetite, that's alot of food and the worst part of thanksgiving was me babysitting my baby sister -.-


text:
Chancellor Osborne announced £11.5bn of budget cuts in today's 2013 Spending Review, with few surprises about where the money will be cut.
HMRC was one of several government departments to face cuts, but got away relatively lightly, with a 5% budget cut for 2015-16.
The department is still expected to deliver more than £130m of efficiency savings in 2015-16 through improved productivity and "further digital transformation".
In spite of the cuts, Osborne said he expected the department to...
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