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All facets of our daily lives have the imprint of lawsuits upon them. Tobacco, HMOs, the firearms industry, and automobile safety issues are just a few cases in recent history that come to mind. In the dairy industry, lawsuits have occurred because of feed issues, stray voltage and vaccination failures.
I have been involved in several agricultural lawsuits, and it has been frustrating to see how unprepared the average dairy producer is for litigation. Few producers realize the time, expense and emotional pain that comes with filing suit. If you have contemplated filing or carrying out a lawsuit, review the following points:
1. Cash flow constraints may jepordize your business. It takes an average of three to five years for a lawsuit to come to trial. During this time period, you must manage on-farm demands, plus prepare all of the required documentation and evidence needed for a trial. This often includes participating in hours of depositions, paying travel expenses to depose expert witnesses and collecting historical, financial and production data from your business.
2. Presenting a detailed case. I'm often surprised at how poorly prepared dairy farmers are in presenting documentation to prove their claim. In court, tax records and bank statements are insufficient in documenting a financial loss. The lack of corroborating data to support a claim hinders many producers, because most do not keep accurate records. If you enter litigation, be prepared to generate the following documentation:
- five to seven years of DHI or certified production data.
- complete and accurate records on animals that have left the herd.
- treatment records for the last five years.
- feed formulas and daily feed sheets for three to five years.
- educational credentials for management, owners, employees.
- daily milk receipts.
- monthly bank statements
- animal health and veterinary invoices and reports.
- laboratory reports.
- crop production statements.
3. Hire a knowledgeable attorney. Often, a farm will choose to be represented by its local attorney concerning losses that the farm may have incurred.
While your first instinct may be to go with a trusted adviser, you should consider hiring an attorney who has experience in litigation and in the area of your claim. It is the job of the attorney to educate the jury as to the inner workings of a dairy farm and then prove that losses have been inflicted. Your local attorney can provide you with creditable references.
4. Prepare for an emotional roller coaster. Most dairy producers are naive to the harsh, impersonal nature of a lawsuit. They work hard on their farms and seldom have anyone criticize them. However, once you enter the arena of the judicial system, you subject your personal life, business skills and educational level to scrutiny.
Depositions and trial testimonies are grueling. Television dramas fail to portray the emotional drain that a lawsuit has on the family or individual. I have seen lawsuits that incur dire and lasting consequences. For example, your decision to litigate against a local company may cause division within the community. Every member of the family must be willing to endure the pressure.
5. Consider alternative, affordable solutions.
The ability to carry through a lawsuit and obtain a favorable court decision requires money. Even though an attorney may not be able to assess his fees until the judgment is reached, the cost of preparation takes its toll on the dairy's cash flow. Large corporations can wage an expensive lawsuit, requiring extensive information that taxes the dairy's ability to operate effectively.
In my experience, submitting the case for arbitration may be the most judicious route. In arbitration, both sides agree to abide by the decision of a third party.
Take time to fully understand the personal and professional implications of a lawsuit. A lack of adequate documentation and financial commitment can lead to a long and lengthy process that may have an undesirable outcome.
Paul Johnson is a veterinarian and consultant in Enterprise, Ala.


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Welcome to Many Answers. Here you can search for answers to popular homework questions asked at Anyquestions.co.nz.
AnswersHot TopicsAll
22 Apr 2013
Our Subjects / Ā Mātou Kaupapa:Economics, Society and culture
Should New Zealand land be sold to foreigners?
Level: Secondary
This question could mean either:
1. the sale of public land (e.g. rivers and beaches) to overseas businesses, or
2. the selling of private land (e.g. a house and section) to someone who is not from New Zealand.
We will be looking at the first meaning, a question which has been hotly debated in the lead up to the 2011 general election.
The selling of public land (or anything else owned by the New Zealand Government) is often called the "sale of state assets". The NZ Government Treasury website has a useful page explaining what is currently owned by the Government. It also includes a brief history of sales of state assets in New Zealand.
There are lots of newspaper articles with different viewpoints on the Australia/New Zealand Reference Centre (available through the EPIC databases.) Simply search for "asset sales new zealand" or "asset sales elections".
HOT TIP: To get to the EPIC databases you will need a password from your school librarian first. Or you can log on to AnyQuestions.co.nz between 1 and 6pm Monday to Friday and one of the librarians can help you online.
HOT TIP: Check out our other entries on the New Zealand general election 2011.
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Won't Eat Chick-Fil-A Cause They're Anti-Gay? Try a Chick-Fil-Gay Sandwich [VIDEO]
As their tag line goes, you can get "all the taste, none of the bigotry." I guess its about time someone dropped the recipe online anyway, nothing is really a secret with the internet.
After Dan Cathy, President and COO of Chick-Fil-A Restaurants, first spoke about Chick-fil-A's pride in its social conservative-ism, and then spoke against gay marriage, saying, "I think we are inviting God's judgment on our nation when we shake our fist at Him and say, 'We know better than you as to what constitutes a marriage.' I pray God's mercy on our generation that has such a prideful, arrogant attitude to think that we have the audacity to define what marriage is about," many have "come out" against the fast food giant.
Including internet chef Hilah Johnson who posted the recipe to the uber-awesome chicken sandwiches everybody loves. And no the secret to the awesome-ness isn't God, it's the pickles.


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The investigation experts show that you individual away from a great number of will be afflicted with the condition, plus it in time breaks down uniformly among males and females.
Exactly what picture springs straight into your http://www.sociopathtest.net/brain when you visualize the word 'psychopath? a A amount within a cloak, laughing maniacally as they bears lower for you with a huge, blood-soaked utensil?
In which man an individual plus your loved one fulfilled yesterday on the bash. Your spouse mentioned what exactly useless, humourless eye he previously casey anthony difference sociopath narcissist. Properly, actually deadeye Wang doesn't suit you perfectly, I am just scared, in addition to definitely not the particular chef's knife wielder.
Normally plenty of, they are Hollywood's much-loved poor chaps and chapesses! The challenge using Hollywood, effectively one too, anyhow, is that they can frequently befuddle this psychopath with the psychotic.
Essentially the most well-known, or maybe popular, mad poor gentleman of all time seemed to be Norman Bates within 'Psycho. ' When i couldn't thoughts betting that when you enquired twelve people within the neighborhood exactly what he or she was, all people would certainly say he or she has been a raving psychopath. Incorrect! In truth, they ended up being ones garden variety delusional psychotic.
This particular wonderfully dramatic organization of 'hearing voices' sharing with her or him for you to wipe out someone, or even discovering skeletal ideas from the long deceased telling you to do a similar thing, tends to make excellent storytelling, nevertheless the likelihood is that they're indicators of your psychotic health issues just like schizophrenia.
That second item ailment, in addition, is usually yet another The movies mistake which enables for just a beneficial story. They may firmly insist which for the reason that baddy has a divide cake boss quiz individuality, he has schizophrenic. It's got nothing whatever regarding schizophrenia. An even more accurate interpretation of a psychopath will be 'The Jackal' in the film 'Day of the Jackal. a I believe one more fantastic example could well be Tom Ripley within 'The Proficient Mr. Ripley. a
Inside true to life, even though many bad guys are usually psychopaths, the majority of psychopaths aren't bad guys, nonetheless they are amoral. The great majority usually are not murderers, but there're not really what kind to search out because your very best self friend. There're bad, but is not upset.
Consequently, are you aware of exactly what a psychopath can be? Have you been medical anyone to your bosom? In the first place, they may be really vibrant, too shiny to find themselves in penitentiary. They may be quite difficult to spot, both. You'd probably need to know one particular very well and have absolutely sizeable perception on your own before knowing the point that Fred, in which enchanting chap you might have identified regarding 36 months, is often a psychopath.
They could be captivating along with wonderful firm, however they simply perform precisely what these people choose to complete. It is their own technique as well as this road!


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John Weeks - Integrative Healthcare journalist
Posted by Marie Russo on December 08, 2015 . 0 Comments
"I reported the value of Marty Rossman's trail-blazing work with guided imagery and cancer for over two decades without imagining that one day his book and tapes would be my instructors and companions in my own cancer journey. I recommend them highly to anyone facing a similar challenge."


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Skip to Content
Genital warts are skin growths on or around the genitals or anus. They are caused by a virus that's spread by sexual contact. Genital warts may continue to grow and spread, or they may go away with or without treatment. They often come back after treatment.
Current as of:
May 27, 2016
Healthwise Staff
Medical Review:
Sarah Marshall, MD - Family Medicine & Kirtly Jones, MD - Obstetrics and Gynecology
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New Grand Ole Opry Backstage Tours
(AP) – Darius Rucker's surprise invitation to be a member of the Grand Ole Opry is a moment he says he'll always cherish.
And now fans will be able to share that experience with him over and over again.
The singer who rose to fame as the frontman for South Carolina rockers Hootie & The Blowfish but began to pursue his lifelong passion for country music a few years ago is the video host for one of two new tours that have been added to the Opry's backstage tour line-up.
The new tours are the "VIP Behind The Opry Curtain Tour" and the "Opry House Post-Show Tour," which Rucker hosts and where he discusses his induction into the Opry last October.


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Although he has graced New York for many decades, obdurate Illinoisan Richard Peck, late of Decatur and Rogers Park, came home to a hero's welcome at the 25th Zena Sutherland lecture last Friday, garnering the largest audience yet at that event. Peck is a gifted speaker, with a particular talent for making people feel like they agree with him even when they don't. ("I don't agree with a word you said," Virginia Hamilton once said to him, "but I love the way you said it.") While Peck's lecture ranged widely and smoothly over such topics as his family, his writing, the history of YA literature (with special tribute paid to Robert Cormier) and the state of contemporary education, through it all ran a strong thread of respect for teenagers and the challenges they face (poor schooling, indifferent parenting, the tyranny of peers) on the road to adulthood. I liked it. We'll be publishing the lecture in an upcoming issue of the Magazine, so look for it.
Below, Richard Peck with CPL Children's Services Director Bernie Nowakowski:
Monday, May 07, 2007
Hometown Hero
Posted by Roger Sutton at 7:34 AM
3 comments:
- Rose said...
Richard Peck is one of my writer heroes; I look forward to reading his speech. Thank you, Mr. Sutton, for your blog--I've begun to read it every morning, which is unusual for me.
- 11:36 AM, May 09, 2007
It was a skillful speech, delivered with the presence and conviction of a preacher. And he does give you something to think about -- even when you disagree. But I thought the best part of the speech was his description of Zena herself and the part she played in so many writers' careers. He's right that the day is coming when Sutherland lecturers won't have any personal memories of her.
- 5:02 PM, May 09, 2007
- Roger Sutton said...
But passing into legend, of course, has its own rewards!
- 10:25 AM, May 10, 2007
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SARASOTA - As the Supreme Court readies itself to hear another day of arguments centered on the issue of gay marriage, supporters and opponents let their voices be heard here on the Suncoast.
"Of course, we're praying that the Supreme Court, when they decide in June when the decision comes down, that they'll stand on the side of justice and equality for all people," said Reverend Charles Tigard, who led a prayer service Tuesday evening where Church of the Trinity Members gathered to support the issue of equal marriage rights.
"It's refreshing to know that we have many people who are looking at this particular issue, they want it to happen, I think it will happen," said one man in attendance.
But there are also those hoping it won't happen. The ABC7 Facebook page was buzzing all day.
Judi Armstrong Moore was among those opposed to the idea of same sex marriages, posting "No, I believe there should be same sex union. Marriage is between a man and a woman."
Larry Edgarton also opposed the idea, posting "No, marriage is a religious union, the Bible does not support gay anything."
As for just what happens following the arguments made on Tuesday and Wednesday, no one will know for sure until the Supreme Court session ends this coming June.


text: Salesforce.com releases Web-based CRM product Published on January 15, 2004. Most Popular San Francisco--Salesforce.com announced it has released the salesforce.com Office Edition, a web-based CRM product that integrates within Microsoft Office. The new application integrates with Word, Excel and Outlook, and is designed to enable users to create proposals, perform customer analytics and combine key customer and business information. In this article: BtoB


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3 sounds
Taken in Laos while playing with some kids
Man laughs his lungs out
Its another women laughing. what are the odds of that.
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" MOWI " is an amazing example of the Princess V78, a true Mediterranean luxury cruiser. Sold by us from new. And from the first owner.
Principal Dimensions
Length overall : 23,83m
Beam : 5,66m
Draft : 1,65m
Displacement approx : 47,5 ton
Fuel capacity : 5.486l
Water capacity : 1.112 l
Twin Caterpillar C32A 1.825hp ( approx 1.100 hours )
'Fin' type digital stabiliser system & trusters
Deckwash system in aft cockpit locker
Two additional speakers in cockpit ( total 4 ) with SA2 BOSE amplifier
Raymarine C120W Radar / Chartplotter with 2 screens at helm position
Eberspracher D5L heating unit with two outlets in cockpit / aft deck
KVH Sattelite M7 connected to all tv's and KVH M7 dummy dome
Hull midnight blue
Walnut interior wood gloss finish ( planked wenge is fitted to saloon & galley floors )
Black Amethyst granite to all bathroom worktops
Black Amethyst granite to galley worktop
Jura Beige marble to all bathroom floors
Electrically operated sun awning to aft end of cockpit overhang
Full teak laid side decks
Second station engine and thruster control in cockpit
Heated towel rail in master stateroom bathroom
Underwaterlights (4) switched independently
19" LCD TV and DVD player in port cabin
19" LCD TV and DVD player in starboard cabin
Bose Premium Audio system
Ipod docking station in saloon, master cabin and forward cabin
27Kw Generator
Outside socket on aftdeck in watertight casing
Mosquito screens
Foredeck sunbed cushions in movida metallic
Wine climate fridge
Extra deck lights on side deck
Extra cameras ( engine & aftdeck )
Remote control voor bow and stern truster
Retreever waypoint
We can not guarantee the correctness of given information or be liable for any inaccuracy or warrant the condition of yachts
lease contact Princess Yachts Benelux bv for further information regarding this Princess V78 on: +31 (0)40 222 1 888, or: +31 (0)6 10 10 44 40 or send an e-mail to: firstname.lastname@example.com.
Scheepswerf 1A


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Product details
The Bristan Pisa tap range provides sleek and linear style for a fantastic minimalist effect.
- Guarantee: Product comes with a 5 year manufacturer's warranty
- Material: Brass
- Effects and finish: Chrome
- Features: Easy to use lever handles with a high shine chrome finish.
- Includes: Taps
- Also available: Pisa tap range: basin mixer, basin taps, bath taps and bath shower mixer.
- Fixings: Included
- Assembly instructions: 1 person recommended
- Working pressure: Operates on a minimum operating pressure of 0.2 bar, maximum of 8.0 bar.
Bristan Pisa Bath Taps - Chrome 314538
Select product options
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{"calculators": { "calculator": { "pimProductAttr": ["", "", "", ""], "calcType": "" } } }
Bristan Pisa Bath Taps - Chrome is rated out of 5 by 1.
Rated 5 out of 5 by Anonymous from Exceptional Exceptional quality in vision and performance. Online T&Cs for use of data are the absolute opposite.
Date published: 2016-02-29


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CommentsBack to Article
Contribute your own thoughts, experience, questions, and knowledge for the benefit of all MedPage Today Healthcare Professionals and Expert Patients™.Post a comment
mardi coleman
Wondering how the costs of West Nile compare to the costs of Lyme Disease over the same period. My sense would be that Lyme disease costs far outstrip West Nile and other mosquito borne diseases?.
charles hoke
An inactivated vaccine to protect people against West Nile is technically feasible and would have been inexpensive. (Eckels KH, Putnak R. Formalin-inactivated whole virus and recombinant subunit flavivirus vaccines. Adv Virus Res. 2003;61:395-418.) The US Army has expertise with such vaccines. I suspect that consideration must have been given to such a vaccine. The paper mentions the lack of a vaccine, but a comment on why such a vaccine was not made would be of interest..


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Welcome to the ineedhits Search Engine Marketing blog, where we share the latest search engine and online marketing news, releases, industry trends and great DIY tips and advice.
If you're not familiar with Google's Knowledge Graph, you should be. The Knowledge Graph is essentially a database that contains over 500 million people, things and places and also reveals the connections and attributes that exist between them. This incredible tool has helped webmasters, Internet market professionals and more and is poised to help even more people in the future, as it is now available …
What Google got wrong; Microsoft seems to have got right.
Microsoft's Bing and Baidu, China's leading search engine, have recently entered a major agreement which will give Microsoft a direct entry into China's online market. As per the agreement Bing will be providing Baidu users search results in English by the end of the year.
As told by a Microsoft spokesperson:
When a Baidu customer
Keep up to date with the latest from our blogs.


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The new video features the former Nickelodeon star performing the country song in a recording studio with singer/songwriter Corey Crowder who plays his guitar and serves as backing vocalist.
The music video for Jamie Lynn Spears' debut single, "How Could I Want More", has arrived online. Premiered on Ryan Seacrest's ryanseacrest.com on Tuesday, November 26, the three-and-a-half-minute clip is quite simple as it features the former Nickelodeon star performing the tune in a recording studio that's been beautifully decorated with light bulb pendant.
The 22-year-old singer is joined by singer/songwriter Corey Crowder, who plays his guitar and serves as a backing vocalist. In black-and-white scenes, Jamie Lynn is seen at the mixing board and putting the finishing touches on the country song.
Britney Spears, Jamie Lynn's older sister, has expressed her excitement over the video's arrival. She wrote on Twitter, "Can't believe how beautiful my sister looks in her #HowCouldIWantMore video. OMG!"
"How Could I Want More" and its accompanying music video precede Jamie Lynn's upcoming country album which she's currently still working on. The singer, who took a break from entertainment business after getting pregnant at 16, recently talked about continuing her music career.
"I don't think you just wake up one morning and decide you're going to sing. It's something I've always done," she told E! News. "But as a young child, like I said, all that was offered to me. You don't know how to say, like, 'Oh, this is what I want for the rest of my life.' You can't make those kind of decisions at 10 years old."
"It's seeing it all here and it's real," she continued. "It's like, 'Oh my goodness, I'm really gonna do this.' It's like my second baby."
Jamie Lynn Spears' "How Could I Want More" music video


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In an extremely close vote last week, citizens of Maui in Hawaii voted to implement a moratorium on the planting of GM crops in their county. This decision, if enacted, will have an immediate effect on the longstanding, and safe, operations of Monsanto on the island.
The impact though goes far beyond our business and our more than 1,000 employees who live and work in Hawaii. It goes right to the heart of the work that will need to be done to help ensure a sustainable food supply as the earth's population continues to grow.
This challenge to feed the … Full Article »


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Hi -- My daugher and I are leaving on 3/7 on the Dawn. My husband and I were on the Pearl in Feb., 2007 and found out midway through the cruise that any additional written gratuities we put on the check (whether at dinner in the specialty restaurants or at the bars) were not given to the actual service person but distributed in the general pool. Should I be slipping cash to the waitstaff if we think they've done an exceptional job so that the money goes directly to them? That's what we've always done in the past with our cabin steward. I just think great service should be rewarded individually!
I agree with you mb0620. When we visited one of the specialty restaurants, I gave the waiter $20 and the assistant $20, in cash. We do that with bar tenders/servers as well as cabin stewards, etc., that we feel deserve extra. We leave the auto-tips on and tip cash to those that are exceptional. This is just our opinion, but I think it's a fair approach.
Another way of thanking them is to make specific mention of them on your comment card. I know that there are small comment cards in the main dining rooms, yet I don't recall if these are in Le Bistro or the other pay restaurants. If not, you can probably request one at the front desk, or make mention on the general comment card.
Enjoy your cruise!
Back in December I went on a cruise onboard the Norwegian Pearl. I did notice those "credit card-like" receipts I received at the end of the meal in those specialty restaurants. Those receipts (just like restaurants on land) had a space where you would write-in the tip amount. I did write in a few dollars. The waiter then would print-out a new receipt showing the new total that included your tip. Rather than dealing with two receipts, I just wrote in the word "CASH" on the tip line, and handed the waiter the few dollar bills cash for the tip.
I had no idea that the tips you wrote on the receipt would go into a pool, as someone mention here on this post.
So I wonder if giving the tip, in the form of dollar bills, directly to the waiter was better than writing in the amount in on the receipt? I guessed it all depended on how honest the waiter was with his fellow wait staff?
Just off the NCL Sky and when in Le Bristo slipped our waiter an extra $5.00.....due to great service. Not sure if he kept it or thru it in the pool. The tip pool that is. Hopefully he slipped it into his own pocket.
|All times are GMT -7. The time now is 10:03 AM.


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Jim Norman wants to rise higher in public life this year by moving from the Hillsborough County Commission to the state Senate. Yet he refuses to answer how his wife managed to buy a second home with $435,000 in cash. The man Norman beat in the Republican Senate primary, state Rep. Kevin Ambler, charged in a lawsuit this week that a late construction magnate, Ralph Hughes, who long supported Norman's political career loaned Norman $435,000 just before his wife purchased the home. The FBI is reportedly investigating. The only one not working to clear the air is the commissioner and future senator.
Norman needs to answer the simple question: Where did his wife get the money? Mearline Norman does not work outside the home. Yet she is listed as the sole owner of the lakefront home in Arkansas located in a resort and retirement community with golf courses, swimming pools, lakes and other amenities.
Norman said his wife bought the property with "investors," whom he would not name. But the deed on the home bears only Mearline Norman's name. Jim Norman is included on the titles of two boats parked dockside — boats Norman did not mention on his financial disclosure form, and which the lawsuit contends were part of a package deal for the home.
Norman has refused to answer any questions. "That's my wife's interests," he insists. Norman also contends he is a victim of dirty political tricks. But this has nothing to do with Ambler, the Senate campaign or Norman's self-inflated view of privacy. The suit implies a direct link between a longtime political supporter of Norman's and his wife's financial worth. Hughes benefited greatly from the prodevelopment, low-tax policies Norman pushed for as a commissioner. And while Mearline Norman may be listed alone on the deed, she is Jim Norman's wife, not some third-party corporate entity. Norman only raises suspicion by being so secretive and defensive.
Public officials in Florida are required to fully disclose their financial holdings so the public can see whether their business dealings and debts raise clear conflicts of interest. Norman may have run out the clock on these questions before the Aug. 24 primary, but the issues are serious and they are not going away. They would be serious whether Hughes was the source of such a huge sum or not. The FBI needs to follow the money; the public should not have to rely on the unsubstantiated claims in a civil suit, or on Norman's sense of duty to come clean.
This is another embarrassing chapter in the county commission's history, and the question now is whether it will also stain the Florida Senate.


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He was no movie buff. From the time I was a child until he died at age 92, I know of only five times my father went to the movies. One was Neil Diamond's 1980 version of The Jazz Singer, my mother's choice (he was expecting Al Jolson) and years later my brother treated him to Oliver Stone's 1991 film JFK on a rainy afternoon.
The other three he and I saw together, but each was only a sidebar to a larger adventure. The movies were The Red Pony in 1949 starring Myrna Loy and Robert Mitchum; By the Light of the Silvery Moon in 1953; and the IMAX film, The Dream Is Alive, during his final visit to Florida in the late '90s. It stuns me that I can name all the movies he saw over the span of a half-century, but darned if I can remember the one I saw last week.
Being the fourth of six children in our family I had still, by age 7, not been to a "real" movie in a proper theater with sloping floors, soft seats and popcorn. I pestered until my father invited me to meet him one day after school at his office in downtown Binghamton, N.Y., and we would go around the corner to see The Red Pony. We entered the thick-carpeted lobby, probably treated ourselves to popcorn or Junior Mints and were ushered to seats near the front.
As the lights dimmed the heavy velvet curtains gave way to the gigantic screen. By the time the newsreel rolled I was hooked, thrilled about being at my first movie, but even more excited about having my father all to myself. For any one of us six children, time alone with either parent was a rare pleasure.
Four years later, my father treated my brother and me to a four-day whirlwind tour of New York City. It was 1953. We took it all in: the Empire State Building, Statue of Liberty, the United Nations, Chinatown, Grand Central, Central Park, automats, a live game show broadcast and, of course, Radio City Music Hall. There we saw a matinee performance of the full-scale Music Hall production. The majestic organ lifted to the stage. Lights sparkled. The orchestra played. The Rockettes kicked and strutted. And then the movie played, By the Light of the Silvery Moon, starring Doris Day and Gordon McRae. When it was over we exited, blinking into a bright, sunny afternoon. Time was short and there was lots more to do.
Into his late 80s, my father had outlived most of his law clients, and he reluctantly shut down his practice. My mother had died a few years earlier, and he was now living alone in the family home. His memory and mental faculties were fading into eventual Alzheimer's.
He visited us in Florida for winter breaks, and by the time of his final visit his lucidity was fleeting. He lived in peaceful moments, but sadly they passed too quickly.
One afternoon I suggested we take in the IMAX film The Dream Is Alive. He never declined an adventure, so we drove to Tampa. As best I could, I explained about IMAX films, the domed screen, reclining seats and booming sound. The film was about a space shuttle voyage.
How surreal. In his lifetime my father had seen the world transformed by the automobile, air travel, telephone, television and computers — not to mention wireless communication and nano technology. Today we were traveling a short distance (the equivalent of a day's journey in his youth) in my air-conditioned car, to see a technically advanced film about men in space. He asked me several times along the way, "Where are we going? What are we going to see?"
We settled into the reclining seats, and the IMAX audio system rumbled through its warmup. I began to wonder if this had been such a good idea. Would this confuse or frighten him? But he appeared relaxed and content. He certainly was not napping.
I watched him more closely than I watched the film, and he was mesmerized with the rocket fueling, takeoff preparations, the roaring liftoff. We became part of the crew, exploding from Earth with engines screaming, leaving behind a trail of fire and smoke, rising at lightning speed and soon floating gently into serene silence and weightlessness.
We returned to Earth, to drive back home on a sunny afternoon.
We drove for some time in silence. After a few miles, he spoke in what may have been our last truly coherent conversation. He told me how deeply absorbed and emotionally moved he had been by the experience. I agreed, saying something about the IMAX technology. But his point wasn't so mundane. His experience was much deeper.
As clearly and as passionately as I had ever heard him speak, my father expressed his awe and admiration for the human genius and creativity it takes to imagine, much less accomplish, such an extraordinary feat as space exploration. Then, with typical modesty, he spoke humbly of this own talents and life's work, and he thanked me for the afternoon's adventure.
And then it vanished.
Marty Normile lives in St. Petersburg.


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|Re: Wireless connection.
|Ralf Mardorf
|Wed, 27 Apr 2011 13:28:06 +0200
On Wed, 2011-04-27 at 11:44 +1000, Dave The Happy Singer wrote: > I find it easier to install vanilla Ubuntu, then the Ubuntu Studio > metapackages over the top. +1 I installed a Ubuntu Studio that is a PITA. I installed Edubuntu, then the needed Ubuntu Studio packages and it is working like a charm ... not by default, regarding to some well known X issues and a missing RT-kernel. Anyway, I still have some issues. - Most of the times I manually need to run 'pon dsl-provoider' after startup - The mouse-wheel almost never works - S/PDIF doesn't work - even turning off pulseaudio completely kept some issues - The kernels default frequency scaling does automatically change from 'performance' to 'ondemand' after a session was started. A no go, because for a lot of audio apps this will cause xruns, even without CPU load + without much use of the memory. I'm not fine with obsolet audio apps for a Studio distro, e.g. the oldish envy24 control instead of mudita. On Tue, 2011-04-26 at 18:27 +0100, Anthony Hall wrote: > It has to be said.. Ubuntu Studio is by far and away the best > operating system Ive ever used. [snip] > > Im actually installing it right now on whats going to be my new Home > Theatre PC. That's the problem with Ubuntu Studio for me. It might be a very good consumer OS for a Theatre PC, but it needs a lot of tweaking to become a OS for productions. Of course, I'm talking about at least about sophisticated home recording, where zero jitter and proper sync etc. is needed. Missing WLAN = missing additional electric smog definitively isn't an issue for a studio distro, because such stuff IMO has no business in an av studio. 2 Cents, Ralf -- Ubuntu-Studio-users mailing list [email protected] Modify settings or unsubscribe at: https://lists.ubuntu.com/mailman/listinfo/ubuntu-studio-users
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text:
Photo Page
What's New Page
Contact Page
Slide Show
Notifying Visitors of Site Enhancements,If any of my friend Visit it Inform Me
Another idea for my home page text is notifying visitors about the enhancements I put on my site. For example, I want visitors to sign my guestbook or fill out my survey Form E-mailer to answer questions about my site, my business, or my sit topic.
Send an email
Internet is the means for communication among Us
I might not want a large amount of text on my home page if I want to guide visitors toward my other pages. Instead of text, I can add others buttons to this first page, and be rewarded for people who click on the buttons. !


text:
Whether they were true hockey fans or just wanted to celebrate on a beautiful day, million s of people turned out for Friday's Chicago Blackhawks parade to celebrate the team's Stanley Cup victory.
Decked out in red, the crowd hoisted banners that read, "Thank you, guys" and "Best 17 seconds of my life" — a reference to the two late goals the Blackhawks scored to clinch the title.
It is the second time in four seasons that the Blackwhawks have come home with the Stanley Cup, and forward Patrick Sharp suggested he wants many more. Sharp asked the crowd, "What do you say we get back here and do it again next year?"
Addressing the gathered crowd, captain Jonathan Toews commented, "This shows how unbelievable this city is. Unbelievable. Thank you." The Blackhawks rode to the parade in red, open-topped buses. The parade traveled from the United Center to a rally downtown at Grant Park, where Toews hoisted the Stanley Cup into the air.
Along with their parade, the Blackhawks took time out on Friday to thank the Boston Bruins for their hospitality. Using a full-page ad in the Boston Globe, the Blackhawks wrote:
"On behalf of the Chicago Blackhawks organization and the entire Wirtz Corporation, we want to personally express our heartfelt appreciation to your city, the Bruins organization, and especially, the citizens of Boston for the remarkable welcome you showed our team and the many Chicagoans who visited."
Along with their thanks, the Blackhawks also mentioned Boston's spirit in the wake of the deadly Boston Marathon bombings in April. Along with winning the franchise's fifth Stanley Cup, this year's Blackhawks team also set and NHL record by scoring at least one point in the first 24 games of the lockout-shortened season.
The team ended up finishing with the best record in the league — a good thing for Chicago sports fans suffering from poor seasons with the Cubs and White Cox.
[Image via Twitter]


text:
Ex-congressional aide accused in beating of state rep in Dartmouth
Credit: Unknown
DARTMOUTH — A lawyer and former high-ranking Capitol Hill aide may face criminal charges after police say he left a state rep with a collapsed lung and possible broken ribs in a dust-up outside a youth basketball camp that apparently started over a state job.
Dartmouth police say they've filed a criminal complaint in New Bedford District Court seeking a charge of assault and battery with a dangerous weapon against David Oliveira, a former lobbyist and aide to the late U.S. Sen. Edward M. Kennedy and former U.S. Rep. John Olver.
|The article you requested has been archived


text:
Ping Tester Professional Database Edition v9.13 | 0.58 MB
PingTester can store a list of IP addresses and network test commands to increase the working efficiency, perform ping and traceroute test by one click, 'ping sweep' subnets or interval ping all the hosts on a list continuously, save the individual ping records to a txt or Excel file, generate statistics reports which group by specified time interval, so that you can know the network connection status of each period. All dos commands can run in the Windows form.
It can real-time input each line of the ping test results to the database, you can use an existed database (SQL Server, Access, ODBC), and define which table and fields will be used to input the ping test results.
1. Ping or Trace Route a group of IP addresses.
2. Quick scan a group of IP.
3. Run all dos commands in the Windows form.
4. Automatically run the job at scheduled time.
5. Generate summary report for analyzing.
6. Export the test results to .txt or .csv / Excel file.
homepage - http://www.pingtester.net/dbversion.htm


text:
Going through a remodel is serious business for any retail produce operation.
So serious, in fact, that this is the third of a three-part series on the topic. In retrospect, I could have easily stretched it out for a couple more weeks. To date, we've covered what to expect prior to and the week of setting up the produce department for the remodel.
The grand opening ribbon has been cut. The next question: What now?
Handling postremodel business is an important period. Most chains will run grand reopening specials for several weeks after the fact. The idea is to generate as much new customer traffic as possible. This traffic includes customers who normally shop elsewhere, be it sister stores of your chain or (more likely) your competitors.
Your objective during this vital period? Retain as many of these new customers as possible.
Best first impressions
This is where the produce manager plays a big role. Your mission is to keep the "grand opening" look as long as possible. The adage of "You only get one chance to make a good first impression" is tailor-made for impressing potential, long-term customers.
This opportunity demands discipline in keeping up all the high standards that were instilled during the remodel setup. Included is maintaining above-average stock levels, variety and selection; excellent sanitation; and great customer service, to name just a few key points. It's vital to have no out-of-stocks, especially with ad items.
In other words, keep the produce department as perfect-looking on Day 10 as it looked on Day 1.
The idea of course is to make such a good impression that your new customer will return. I've heard of at least one study that suggests that if you can get a customer that is otherwise not a regular to shop your store five times in a row, odds are that customer will become a regular, loyal shopper. The remodel is specifically designed to create the optimal shopping environment for this to happen.
Word spreads
Ideally, any customer shopping your produce department following a remodel will be so impressed with your store that she (or he) will tell other people and encourage them to see for themselves: Neighbors, friends, co-workers. It is not unusual during the postremodel period to speak with customers that have come in several weeks after a grand opening for the first time, having heard good things about the store.
So handling the postremodel business is every bit as important as planning for the remodel and setting the store up. It is so much more than just surviving the first week of grand-opening fanfare. Your objective is to ride the remodel wave of business for all it's worth.
If you can maintain these standards, the reward is long-term volume, sales and profit.
Armand Lobato works for the Idaho Potato Commission. His 30 years of experience in the produce business span a range of foodservice and retail positions. E-mail email@example.com.


text:
Educator Resources
The IMA offers a number of resources that can help you plan, prepare for and follow up to the visit.
IMA Educator eNews: Creative Classroom
Distributed three times a year, the Creative Classroom e-newsletter brings information on new school tours, teacher workshops and resources, new collection acquisitions, and upcoming exhibitions and events straight to your email inbox. If you would like to receive Creative Classroom, subscribe here, and be sure to check "Educator Programs Creative Classroom".
Educator's Guide to IMA Digital
Can't make it to the IMA in person? We have a variety of content available to you on the web. There are many ways you can utilize this content in your classroom. Download the guide below get started.
IMA Online Resources
IMA Online Activities
- Bellini: Creating and Recreating
- In the Garden of Antiquities
- Cycles: African Life Through Art
- Sebastiano Mainardi: The Science of Art
- Create Your Autoportrait
Lesson Plans
The following lesson plans explore the art of different cultures from around the world and within our collections. Use them to prepare your students for a visit to the Museum or as follow-up activities to a Museum visit.
Art of the Brush in China and Japan
Cycles:African Life Through Art
Professional Growth Plan (PGP Points Available)
The IMA now offers credit for educators seeking opportunities to earn PGP points towards license renewal. Many of our public programs, professional development workshops, and other events can qualify you to earn PGP points (one point for each hour of "hands-on" time or hour of participation). Please contact the Senior Coordinator of Teacher and School Programs for information regarding which programs and events qualify.
Stout Reference Library
The IMA's Stout Reference Library is a non-circulating research library that supports research needs regarding the interpretation and publication of works of art from the IMA collection, potential acquisitions and upcoming exhibitions, as well as the visual arts in general. The library's growing collection of approximately 100,000 volumes consists of:
- Books, exhibition catalogues, and museum publications
- Magazines, scholarly journals and museum bulletins
- Files on more than 28,000 artists, including more than 3,800 Indiana artists
- Catalogues from auction houses, including Sotheby's, Christie's and Phillips
- Calendars, annual reports and other information from art museums worldwide
- Online databases and resources
Learn more about Stout Reference Library.
To search the library's holdings, visit the Indianapolis-Marion County Public Library Shared System Database.
Inspired By...
Indiana educators of preschool - 12th grade students are invited to take part in our 'Inspired By' series for the chance to have student and teacher artwork displayed in conjunction with our exhibitions. Visit our Inspired By webpage for details.


text:
I have received this message from the InterTubes:
I am contacting you on behalf of the Blog Monkey Initiative. The Blog Monkey Initiative is an attempt to get to get a monkey species named after the blogosphere and at the same time help renowned biologist and … [so called] "Hero of the Planet" Marc van Roosmalen by raising money so he can get back to his important work.
You can find out more details here:
Proudly Presenting the Blog Monkey
Interview with Marc van Roosmalen
I'm not going to advocate for or against this project for the simple reason that I feel like I know something about primate conservation and ecology, you should expect thoughtful and meaningful commentary from me on this, yet I have not read this material in any detail. So I'm not endorsing it, just passing it on to you as something that seems very much worth looking at.
Plus it would be cool to have a monkey named after the blogosphere.
What they should really do is to challenge the bloggers to compete to raise more money, and whoever gets the most money together gets the monkey named after their blog. Imagine: Gregladensblogus gregsladensblogii
Of course, you know the outcome would actually be:
Peezeeus myersii
Anyway, do look at this and let me know what you think.


text:
Two new handsets launched in China on Wednesday, the ZTE Grand Memo and the ZTE Grand S. The former made quite a stir at MWC when ZTE said that it was packing Qualcomm's high-end Snapdragon 800. The only problem is that no phone has yet to have the 800 inside, and Qualcomm denied the report. It turned out that different versions of the phone for different locations will have different specs and ZTE says that some variants of the phone will eventually be powered by the 800.
As it turns out, the version of the phone now for sale in China is powered by a quad-core Qualcomm Snapdragon S4 Pro after all, and includes 1GB of RAM. The huge 5.7 inch screen has 720p of resolution, which works out to 258ppi of pixel density. The 13MP camera on back captures video in 1080p while a camera of unknown size is around front. 16GB of native storage comes with the device, but there is no microSD slot aboard for storage expansion. A 3200 mAh battery keeps the lights on while Android 4.1 is installed out of the box. This device costs you 2,688 yuan ($432 USD). In case you're wondering, the version of the phone using the Snapdragon 600 or the Snapdragon 800 down the road, will have 2GB of RAM inside.
The ZTE Grand S is also now available for 3,399 yuan ($547 USD) and is equipped with a a 5 inch FHD display which works out to the usual 441ppi pixel density. The quad-core 1.5GHz Qualcomm Snapdragon S4 Pro processor is under the hood along with 1GB of RAM and 16GB of native storage. The latter can be expanded through the use of a microSD card. The 13MP camera on back captures FHD video and the 2MP front-facing shooter takes self-portraits and supports video chats. If there is one shortfall, it is the battery, which at 1780mAh seems woefully undersized. The ZTE Grand S is wickedly thin, measuring just 6.9mm. Back in January, the manufacturer's top North American executive said that this handset would be offered in the U.S by an unnamed carrier at an unknown date.
source: EngadgetChina (translated) via Engadget
ZTE Grand Memo and ZTE Grand S are both launched in China
5 Comments
posted on 28 Mar 2013, 02:32 0
1. darkskoliro (Posts: 1090; Member since: 07 May 2012)
dat downgrade :3
posted on 28 Mar 2013, 02:47 0
2. xperiaDROID (banned) (Posts: 5629; Member since: 08 Mar 2013)
ONLY launched in China?! Geez.... can they make it quicker?
posted on 28 Mar 2013, 03:06 0
3. TechBizJP08 (Posts: 495; Member since: 25 Mar 2013)
Whats with the naming of these phones, 'S' iphone 4S, galaxy s etc. now grand s.LOL
joining the s club.. xD
posted on 28 Mar 2013, 03:11 0
4. avin007 (Posts: 139; Member since: 28 Feb 2013)
The phone is a beauty.....but not the company!!
ZTE Grand Memo and ZTE Grand S are both launched in China


text:
Shaun Leane Rose Gold Vermeil Blossom Cuff with Diamonds & Pearls
Product code: SLS487
Stand out from the crowd with this Shaun Leane Rose Gold Vermeil Blossom Cuff with Diamonds & Pearls. The signature Shaun Leane branch design of the banded cuff gives this bracelet a unique edge in comparison to the usually delicate floral cherry blossom design. Legend says that the dazzling white and crimson flowers of the Japanese Cherry Blossom grew out of seeds sprinkled by a goddess from Mount Fuji. Now the most mystical of nature's symbols is captured in a designer silver jewellery collection that epitomises the beauty and grace of life's transient existence.
- Silver and Rose Gold Vermeil
- Diamond and Pearl Detail
- Ivory Coloured Enamel
Delivery Information
- Royal Mail Tracked 24 delivery (1-3 working days) £2.95 or free on orders over £75
- Special Delivery (1-2 working days) £5.95 or free on orders over £200
- Please note all Special Delivery orders must be placed before 12PM in order to be received the next working day
- Shipping to all UK addresses
- Dispatched within 2 working days (sale and busy periods exempt)
- Exceptional circumstances and special orders are expected to take around 2-6 weeks
- We keep you informed of your orders progress every step of the way
Please visit our delivery and FAQ page for more information.
Your Guarantee
All products bought from us are guaranteed against defects in materials and workmanship for 12 months from the date of purchase unless stated otherwise by the brand/supplier. If within that period, after having opportunity to inspect a product and are satisfied (acting reasonably) that it is faulty as a result of a defect in materials or workmanship you may return the product to us for a replacement, exchange or refund of the price you paid for the product. You must provide us with the original invoice, despatch note or other proof of purchase.
About Hugh Rice
Hugh Rice the Jewellers was established in 1971 as a family-owned and run business. From humble beginnings as a basement workshop to a chain of thriving high-street jewellery stores, including our new St Stephens store which is the largest in the region, we now stock some of the biggest concessions of fashion and exclusive brand names. As a specialist in diamond jewellery, the Hugh Rice brand has been famous for its value and classic beauty. We offer a comprehensive in-house jewellery design service to all our customers and our diamond jewellery is handmade and assembled in our open viewing workshop.


text:
Please select your home edition
Europe North
Europe South
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United Kingdom
Cruising Northern
Cruising Southern
Marine Business
NZ Boating World
Show Menu
Allianz extends commitment with International Paralympic Committee
by Craig Spence on 25 Apr 2013
Sir Philip Craven, President of the International Paralympic Committee (IPC) - Paralympic Allianz Cup/Bob Grieser
Member of the Board of Management of Allianz SE Werner Zedelius, and President of the International Paralympic Committee (IPC) sign an agreement, which extends and expands the Paralympic commitment of Allianz as an International Part.
Allianz SE has been a proud partner of the IPC since 2006, and the first International Partner of the IPC from 2011 onwards, a role that incorporates global and local co-operation. During this long-standing and mutually beneficial co-operation, Allianz has helped to foster public awareness and generate a greater interest in Paralympic sport in general.
Zedelius said: 'Last year's Paralympic Games in London have clearly helped to change people's perceptions. As a committed partner of the IPC, it has been a great pleasure for Allianz to support the Movement and the athletes. By continuing and expanding our mutually beneficial partnership, Allianz is happy to help build on the success of London 2012 to further raise awareness and break down barriers.'
Craven said: 'I am delighted that Allianz and the IPC are continuing their successful partnership. It is really a passionate relationship and Allianz gets the spirit of the Paralympic Movement and its athletes. That is what makes me most happy. Over the past seven years, Allianz has been a dedicated, reliable and professional supporter of the Paralympic Movement and I am looking forward to the next four years of our co-operation. Allianz will be an important partner for the IPC to further increase the awareness for the Paralympic Movement and the Paralympic athletes.'
The current four-year agreement spans a full Paralympic Games cycle, including Allianz's support of National Paralympic Committees (NPCs) on their way to the Sochi 2014 Winter Games and Rio 2016 Games.
In addition to the global and local partnerships, Allianz will also be involved with IPC Athletics in order to create even more excitement about the Paralympic Movement. The IPC Athletics Federation organises all athletic sport disciplines and events throughout the season, including wheelchair racing, shot put, running, long jump and so forth.
Several local partnerships between Allianz subsidiaries and local NPCs are about to be signed, e.g. in Croatia, Czech Republic and Germany. Further local contracts will follow this year, so that the total number of local co-operations should be a minimum of 13.
For example, in 2012 in Croatia, Allianz brought Paralympians to elementary schools, speaking to kids about road safety, accident prevention and introduced them to athletes in wheelchairs. They explained their sport, the sports equipment and how they overcome challenges in life.
In addition, Allianz is creating awareness campaigns for Paralympic sports. Under the principle of 'Sharing Paralympic Knowledge,' information on Paralympic sport is distributed widely, trying to encourage the public to identify with the inspiring achievements of Paralympic athletes.
A series of Allianz information graphics explain the different Paralympic sports such as the rules of wheelchair basketball or how alpine skiers with a visual impairment manage to go down a ski slope at 105km/h.
Allianz also invites Paralympians to hold motivational sessions for employees, managers, agents and clients, thereby increasing the pool of Paralympic ambassadors around the world.
Allianz is currently displaying the official Paralympic photo exhibition at its head office in Munich, Germany. The 'Spirit in Motion' photo exhibition shows photos from the Paralympic Games in Atlanta 1996 to London 2012. All images were taken by the official IPC photographer Lieven Coudenys, giving an insight into the sports and showing true sporting heroes.
Please find here an interview with Sir Philip Craven, President of the IPC, about the importance of partnerships for the Paralympic Movement:
Learn more about Allianz Paralympic engagement at http://www.sponsoring.allianz.com/en/paralympics/paralympics/.
If you want to link to this article then please use this URL: www.sail-world.com/108821
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'I feel free out on the water and no different to everyone else. My goal is to take part in the Paralympics one day'
Helle Westergaard, mother of Lukas Gill, who suffers from Cerebral Palsy and reduced hearing, is a sailor at the Royal Akarana YC, Auckland, wrote this open letter to the club. 'I asked Lukas to describe what it is he love about sailing, he answered: "I feel free out on the water and I feel no different to everyone else. My goal is to take part in the Paralympics one day.'
Posted on 17 Feb 2016
IFDS World Championships 2011 at Weymouth - Online entry
The IFDS World Championships 2011 are open to online entries
IFDS World Championships 2011 being held at Weymouth and Portland National Sailing Academy in Dorset, England are open to online entries. The event takes place from Thursday 30th June to Friday 8th July 2011 with racing kicking off with a practice race on Saturday 2nd July.
Posted on 25 Mar 2011
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If you have any questions about advertising or editorial then please
contact our team
. If you encounter any technical issues then please email
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text:
Cerb (6.2) is a major functionality update released on December 17, 2012. It contains over 123 new features and usability tweaks from community feedback. There are 43 additional improvements provided in 5 maintenance updates.
This is a summary of the most significant improvements. The full release notes may be viewed in the knowledgebase.
- To check if you qualify for this release as a free update, view Setup->System->License Info. If your software updates expire after November 26, 2012 then you can upgrade without updating your license.
- Visit the project website to subscribe to feature updates on your existing license.
- To upgrade your installation, follow the instructions here.
- 1 Important Release Notes
- 2 Dashboards
- 3 Worklists
- 4 Virtual Attendants
- 5 Security
- 6 Mail
- 7 Community Portals
- 8 Calendars
- 9 Opportunities
- 10 Choosers
- 11 Web-API
- 12 Performance
- 13 Platform
- 14 Maintenance Updates
Important Release Notes
- Make a backup before upgrading.
- Authentication may be set up per worker in 6.2+. By default, worker logins will be set to 'password'. If you were using the OpenID or LDAP plugins then you should navigate to Setup->Workers and modify each worker.
- Improved the mouseover tooltips for dashboard charts. They used to be printed directly on the chart, which meant they didn't handle long values well, and they also partially obscured the upper bounds of the data. Now the tooltips are handled by jQuery and CSS, so they could float or be stylized however we want.
- Improved the usability of configuring charts on dashboards. You no longer have to click into multiple tabs to set the type of chart and pick a data source.
- Bar charts on dashboards are now capable of displaying a mix of positive and negative values. This is especially useful when plotting changes (i.e. deltas) in some metric over time.
- Line charts on dashboards can now be used to plot negative values. This is especially useful on time series charts where the y-axis value may be a positive or negative change (i.e. delta) in value.
- Bar charts on dashboards now display a line through zero on the y-axis. For regular bar charts with all positive values this improves readability when some bars may represent a zero values (and appear to have gaps). For charts with positive and negative values the origin line draws a clear distinction between them.
- Each series on a dashboard chart widget may now specify its own datasource. This makes it possible to plot data from multiple sources on a single chart. Previously charts were limited to just worklist data, but additional sources may be now implemented through plugins. Existing charts will be migrated automatically to the new format.
- Counter widgets on dashboards can now pull in data using datasource plugins.
- Some friendly instructions are now provided on gauge and counter widgets when they have no data source configured. This helps disambiguate true values of zero in those widgets from a non-configured widget.
- Improved the usability when setting up a new counter on a dashboards. You no longer have to click into multiple tabs to configure its style and data source.
- When setting up a counter, the data format for 'seconds' has been renamed to 'time elapsed' to make its purpose more intuitive.
- Dashboard counters and gauges may now display their values in 'bytes', which will display human readable units of storage space (e.g. 50KB, 270MB, 4.7GB).
Custom HTML
- Added a new 'Custom HTML' widget to dashboards. This provides a block of user-defined HTML/CSS/Javascript. There are countless uses for this: displaying external images, rendering charts from the Google Charts API, sharing announcements, posting todo lists, displaying widgets from Twitter/GitHub/Facebook, etc. Previously these things would need to be implemented as widget plugins.
- When setting up a gauge on a dashboard you can now always override the data format (e.g. number, decimal, percentage, time elapsed), or prepend and append text to the label. Previously these options were only available when using the 'manual' data source. This improves the flexibility of other data sources (especially arbitrary ones like 'URL').
- Gauge widgets on dashboards can now pull in data using datasource plugins.
Pie Charts
- A new pie chart widget has been added to dashboards. This can be used to visualize distributions for external datasources. The subtotals widget is still the easiest way to render a pie chart from a worklist.
- The legend on pie charts can be set visible or hidden. When hidden, only the label and value of the currently focused wedge will be displayed. This is useful when there are many wedges and displaying the values all the time would clutter the dashboard.
- The value for pie chart wedges can be given a specific type (e.g. seconds elapsed, bytes, number, percentage, decimal) as well as a prefix and/or suffix. This makes it easier to discern units and whether you're looking at frequencies, averages, or sums.
- Scatterplots on dashboards are now their own widget. Previously they were a rendering option on charts, but their usage is different and it was confusing to many people that some line or bar charts couldn't display as a scatterplot without modification. It's now possible for datasource extensions to treat scatterplots specially; they're designed to visualize non-linear clusters of data. Existing scatterplots will be automatically migrated to the new format and shouldn't require any modification.
- Scatterplots will now scale their axes based on the given data. Previously, all scatterplots had (0,0) in the bottom left and if data was significantly larger (or negative) then most of the chart was wasted whitespace. Now you can use dates and timestamps on an axis and the chart will be scaled to the time between the min/max date, rather than showing 'all time'.
- Scatterplots can now display negative values. This is useful when plotting deltas where a trend may be decreasing.
- Multiple series on a dashboard scatterplot widget can now be plotted on independent or shared axes. Independent axes are useful when you want to look for relative trends between series on different scales. Shared axes compares each series on the same scale.
- Scatterplots now make a clearer distinction between plots from different series by using as a different symbol (e.g. o, +, x, *) as well as color.
- Subtotal widgets on dashboards can now be configured to display their values as a pie chart instead of a frequency table. There are default wedge colors for up to 20 values, and they've been selected for clean visual separation as well as aesthetics. While following a rainbow pattern, the colors begin at green rather than red, ensuring the largest wedges are one of the green-blue-violet spectrum subdued colors instead of an alarming large red block on a dashboard. A list of subtotal values is displayed below the chart. The pie charts also have mouse interaction. Hovering over a wedge will render a slightly transparent bumper at the edge, and it will display a highlighter style on the appropriate subtotal; making it very easy to identify which value is associated with the selected pie wedge.
- Subtotal widgets can now limit their results to the top 3-20 subtotal categories. This is useful when you want to build a 'Top 10' list, even though there may be extra results.
- [CHD-3081] The 'add record' popup is now available from worklist widgets on dashboards. When you hover over a worklist the (+) icon will appear. This allows new records of any type to be created from dashboards without having to navigate to the search page.
- The 'peek' button will no longer wrap to the next line and leave gaps in worklist widget rows on dashboards.
- Worklist widgets on dashboards will no longer underline record links unless they're hovered over. This reduces visual clutter, as too many links on the screen can be overwhelming.
Datasource Plugins
- Plugins can contribute new datasources for dashboard widgets.
- Implemented dashboard widget datasource extensions for worklist, url, and manual entry. These behave comparably to the earlier built-in options; however, they can now be reused in new types of widgets (even in third-party plugins). A datasource extension can specify in its manifest which widgets it knows how to provide data for.
- The 'manual' datasource on dashboard counters and gauges will now properly format numbers when they contain commas as thousands separators.
Activity Log
- Activity Log worklists may now be added to dashboards and workspaces.
- Activity Log worklists may be filtered by actor or target contexts. The available options are now displayed in a multiple selection list. For example, a worklist may be created that displays all the activity that happened to task records, or activities that were performed by workers (rather than groups or the system). This is especially useful when activity log worklists are added to dashboards.
- Activity Log worklists can now be subtotaled by 'Actor' or 'Target' using the two-step filtering process from context links. First a record type is selected (e.g. worker, task, ticket), then a specific record of that type may be selected. This replaces the 'Actor Context' and 'Target Context' subtotal fields because they're redundant with the first part of this new process.
- Activity Log worklists may now be filtered to specific actors or targets. For example, this can create a list of all the activity performed by a specific worker. Alternatively, you may create a list of all the activities that happened to a worker (e.g. assignments). This is especially useful when activity log worklists are added to dashboards.
- The Activity Log will now record worker login and logout activity. Both logins and logouts record the IP address in use at the time. The login event also records the user-agent (platform, browser, version). This is especially useful when combined with workspace dashboards to perform security oversight.
- The Activity Log now records worker impersonation by administrators. The entry links to the administrator as the 'actor' with the worker they're impersonating as the 'target'. This provides accountability for impersonation events.
- [CHD-2756] [CHD-2915] The Activity Log now records when a ticket is moved between groups or buckets. This is useful for SLAs and accountability.
- Activity Log worklists may be filtered by activity. The available options are now displayed in a multiple selection list. Previously, the person setting up the worklist had to know the internal IDs for the various events (which is unlikely). This change makes it easy to create a worklist of a specific kind of activity; for example, a list of comments posted on any record over the past week.
- [CHD-3097] The Activity Log now records status changes on Time Tracking entries (e.g open/closed). This is useful for change management.
Registered Contacts
- [CHD-2819] Registered Contacts can now be added from worklists. These records control who can log in to the Support Center.
- Registered Contacts can now be deleted from their peek popup.
- [CHD-1117] [CHD-2775] You can now add 'fill-in' placeholders to snippets which will prompt the current worker for more information before the text is inserted. These are values that aren't derived from records or custom fields; for example: order numbers, tracking numbers, product names, ETAs, etc. There are three types of fill-in placeholders: a single line of text with a descriptive label (e.g. "paste tracking number here"), a single line of text with a default value (that can be modified by the worker if needed), and multiple lines of text (e.g. "paste receipt here"). These can be inserted from the menu when editing snippets. Fill-in placeholders are required, so a snippet can't be accidentally sent with markers like "(paste order number here)" left in place. If there are placeholders that haven't been filled in, clicking the 'insert' button will automatically focus the first incomplete field. The form elements for fill-in placeholders will automatically resize as text is added or removed.
- [CHD-2772] Snippet worklists and choosers now show a preview of each snippet's content. This makes it easier for workers to find the right template compared to just being able to see titles. When using a chooser, the previews will execute the snippet logic and automatically replace placeholders with the appropriate values from the target record. This lets workers see the exact text that will be inserted if that snippet is selected. In the preview, placeholders that have been replaced with their corresponding values have a special style to provide a visual distinction between normal and dynamic text. Placeholders are also highlighted in the snippet previews on worklists.
- [CHD-3182] [CHD-3057] The green (+) add button is now available at the top of all snippet worklists. This consistency improvement enables the quick creation of snippets from arbitrary workspaces.
- Snippet worklists can now be quickly filtered using owner subtotals. This uses a two-step subtotal process where the first step selects the owner type (e.g. worker, group, role) and the second step can optionally pick a specific owner of that type. This is more flexible than the 'owner' filter, which doesn't currently provide the option to find any worker-owned snippets.
- [CHD-3070] Fixed an issue in snippets where placeholders using the '|default' filter would always return default values instead of field values. For example, the snippet "Hi {{sender_first_name|default('there')!" always returned "Hi there!" instead of "Hi Bob!". This is because the underlying template engine (Twig) wasn't designed with Cerb's dynamic placeholders in mind and their "placeholder exists" checks are too simplistic.
- [CHD-3143] Ticket worklists can now be search filtered by sticky note content.
- When merging tickets from a worklist, a confirmation popup is now displayed to verify the action. Previously, the merge action took place immediately. This should help prevent accidental merges from workers clicking on the wrong button.
Virtual Attendants
Activity Log
- Virtual Attendants can now manage worklists and behavior variables using Activity Log data. For example, a VA can send a daily report about worker login activity to a manager's email address. This could also be used to build a list of comments (e.g. comments by a particular worker, any comments about tickets, etc).
Custom Fields
- Virtual Attendants can now set custom fields on the 'Create ticket' action. The custom field values can use any of the placeholders from the current event.
- [CHD-3058] Virtual Attendants can now set custom fields on the 'Create task' action. The custom field values can use any of the placeholders from the current event.
- Virtual Attendants can now set dynamic links on any related records, custom fields, or behavior variables. Previously, each event only had a few actions like 'set ticket links', and the records to link had to be selected ahead of time with a chooser. Now, there is an 'On:' option for selecting the target record (which could be a ticket's sender's organization), and links can be set using placeholders and behavior variables, as well as choosers. For example, a VA behavior can read new ticket subjects looking for a domain to be mentioned, and it can automatically link that domain to the ticket. There could be thousands of possible domains and they don't have to be specified in the VA behavior ahead of time. This enables much more sophisticated workflow automation. Existing 'set links' actions will be automatically converted to the new format.
- [CHD-2699] Virtual Attendants can now remove links and watchers from any record. The links to be removed can be placeholders (e.g. fields, watchers, custom fields), selected from choosers, or behavior variables (e.g. dynamic worklists). The 'Set Links' action has a new mode toggle for choosing between adding or removing.
- The Virtual Attendant simulator will now display output for all 'Set links' actions.
Mail Filtering
- [CHD-3187] Virtual Attendants can now remove attachments on incoming messages from Mail Filtering behavior. Attachments can be matched with exact filenames, wildcard patterns, or regular expressions.
- [CHD-3100] Mail filtering behavior can now use the 'Create notification' action. For example, you can send a notification to admins when bouncing or rejecting an inbound message.
- Virtual Attendants may now create notifications without a linked object or URL. Clicking one of these will link back to the worker's notifications list.
- In Setup->Configure->Virtual Attendants, the menu will no longer open multiple instances of the same tab.
- The login system has been renovated to support different authentication methods per worker. Previously, a worker had to know to switch between password, LDAP, OpenID, etc. Now, admins assign a specific method to a worker. The login form has two steps: in the first the worker provides their email address, and then they are routed to the appropriate login method for their account. This makes it much easier to standardize authentication on something like LDAP and hide normal Cerb password logins entirely.
- When a new worker is invited to Cerb, or a worker's authentication method changes, they will be given the opportunity to set up their account's credentials on the next login. Previously an admin had to establish the initial password for new workers, and it was sent in plaintext through email -- and was possibly communicated in other ways between the admin and worker (SMS, email, chat room, etc). This process was a weak link in security. Now the worker can verify their identity through a one-time code, and they can set up a secure password right from their browser. This process also works for the advanced authentication methods like OpenID or Password+GoogleAuth.
- When an invalid worker email address is typed into the login form, the password form will always be shown to make it more difficult for an attacker to discover valid logins. If the login form specified "Invalid worker" then an attacker could guess valid email addresses by using known worker names. They may still be able to guess worker email addresses, but the system will not confirm if they are valid or not.
- Invalid email addresses or failed authentication (i.e. bad password) will now cause Cerb to pause for two seconds before reporting an error. This slows down brute force attempts (at least on a single connection). In a near future update this delay could become longer with each successive failure, and lock the account.
- When a login authentication method other than 'password' is in use, workers will not be shown the 'change password' option. Additionally, if the OpenID plugin is installed but not activated for a given worker, they will not be shown the OpenID options in their preferences. This should reduce confusion.
- The login form now provides a "remember me" option which saves the current worker's email address in a cookie for one month. When enabled, subsequent requests to /login will automatically be redirected to the appropriate login form for the worker with the email address pre-filled. This streamlines the two-step login process on trusted computers.
Account Recovery
- Each worker may now configure up to three 'secret questions' that are used to verify their identity when recovering their account's login information. In the past, all a worker needed to do to reset their login information was receive a code to their email address. The secret questions add an extra layer of security, because even if the code is intercepted (e.g. man-in-the-middle attack, packet sniffer, key logger) the attacker would need to know secret information about the worker to assume their identity. The page for setting up these questions makes recommendations about secure questions, but they should be open-ended non-quantitative questions like "What is your favorite sentence in your favorite book?". Answers to such questions are incredibly difficult to research or guess compared to "How old were you when…" or "What is your father's middle name?". Secret questions shouldn't have answers that can be found with a Google search or through social media. The wording of the answer must be exact, with all punctuation; although answers are case insensitive. An optional hint may be provided for each question and answer pair.
- A new centralized system for recovering an a worker account has been implemented. This saves plugin developers from having to implement redundant or inconsistent recovery methods. When a worker starts the account recovery process they are sent a one-time code through email and they are asked their secret questions (if configured). Once identified, their login method is instructed to reset their credentials and their next login will run through the set up process again.
- In Setup->Security admins may now determine when session cookies should expire in worker browsers. Previously these cookies were always removed when the browser was closed, but on mobile devices this distinction isn't always dependable. This resulted in session cookies that could expire many times per day on a mobile device despite never logging out or closing the mobile browser tab. Session cookies may now also be set to expire after 1 day, 1 week, 2 weeks, or 1 month.
- Signing out will now destroy the current session's cookie.
Google Authenticator
- [CHD-3099] Implemented a new worker login plugin for two-factor authentication using 'Password + Google Authenticator'. This plugin requires workers to provide both their password and a time-based one-time password from the Google Auth mobile app (available for iOS, Android, and Blackberry). Cerb supports configuring Google Authenticator with a QR code that is displayed on the screen during a worker's first login. This significantly improves security by requiring both "something you know" (the password) and "something you have" (the physical mobile phone) in order to log in; and it's unlikely an attacker will have both. Each worker's mobile device is configured (via QR code) with a different random 16-character secret.
Worker Relay
- [CHD-3200] Fixed an issue where the relay auth header could be spoofed in order to have arbitrary messages appended to existing tickets. This is a low severity issue since it's no different than someone spoofing an email address with a known ticket mask from someone else. Cerb won't automatically add these new senders to the conversation, and the risk for social engineering is low. However, because the relay auth header uses internal IDs instead of masks, it makes it easier for someone with malicious intent to hit a large range of IDs. It would be more tedious to clean up these junk messages than if they created new tickets.
- The snippet autocomplete box is now available on the compose popup. This allows workers to efficiently find and insert a snippet without the extra steps required to use the chooser.
- [CHD-3039] The compose popup will now automatically save the current draft every 30 seconds.
- Added the Ctrl+Shift+I shortcut to the compose popup for focusing the snippet options.
- Added the Ctrl+Shift+G shortcut to the compose popup for inserting the current worker's signature at the cursor.
- Fixed a bug on the compose popup where resuming a draft wouldn't properly restore the status (e.g. open, waiting, closed).
- [CHD-2780] Added a new permission that allows workers to delete each other's mail drafts.
- When composing or replying to mail, the textbox will now automatically grow to accommodate the full height of the message. Previously the textbox was a fixed height and workers had to constantly scroll around in a smaller reply window.
- [CHD-2700] When replying to mail, the current draft will be saved a final time before attempting to send the message. If the mail server has problems then the draft will be the latest version of the message for later resumption. Previously, the failure to send a message would only save a draft if none existed already, and drafts are only deleted after a successful send. This meant that changes to the message since the last save (i.e. within up to 30 seconds) could be lost.
- When replying to messages, the quoted content will now automatically wrap at 76 characters. Previously, a right angle bracket (>) was prepended to the beginning of each line from the original message. Quotes with long lines were difficult to read because they wrapped without the quote character in front of them. The new functionality rewrites the quoted message to improve readability.
- Added two new shortcuts to the Mail Reply text box. Ctrl+Shift+J jumps to the first blank line in a quoted message. Ctrl+Shift+Q wraps quotes to 76 characters. The wrapping happens automatically for the first quoted message, but the keyboard shortcut is useful when copying and pasting quoted content from elsewhere.
- The snippet search box on the mail reply screen now shows a hint of "(Ctrl+Shift+I)" as the placeholder. This lets workers know that a keyboard shortcut is available.
- The peek popup for tickets now displays the Messages and Properties content on the same screen. Previously you had to switch between tabs to either preview the conversation or make changes to its properties. This removes extra clicks from one of the most frequently used interface elements.
- The 'Recipient History' tab on ticket profiles now shows a count of the total number of rows in the worklist. The count reflects the scope (recipients, org, domain) and any active worklist filters. For example, to see the open ticket count on the history tab when viewing tickets you just need to filter the history worklist to status=open. The count will then automatically reflect open tickets on all subsequent pages. This should speed up workflows where multiple open tickets from the same sender are reviewed and potentially merged. Previously, workers always had to click into the history tab to see if anything needed their attention.
- [CHD-3210] Removed the hidden feature where a worker can double click on the email text in the peek popup to close it. This constantly interferes with the ability to highlight text for copy/paste. The shortcut is a remnant from before the ESC key closed the popup window.
Community Portals
- Moved the visitor cookie handling into the Community Portals functionality. It was originally in the deployed index.php per portal, but this made it difficult to replace the PHP reverse proxy with other proxy software. It's now trivial to forego the index.php file and deploy Community Portals with more capable proxies like Apache mod_proxy or Nginx instead. The index.php deployment is no longer recommended, but it will remain available because it's the easiest option that is supported in nearly all environments (including shared hosting).
- Added keyboard shortcuts to calendar event profiles pages. The edit popup can be opened with 'e', the 'm' key opens the VA macros popup, and the 1-9 keys change the selected tab.
- [CHD-2821] When broadcasting to an opportunity worklist, each opportunity will be automatically linked to the new ticket that it opens.
- [CHD-2822] Chooser popups opened from other choosers will now behave properly. For example, you can filter tickets by watchers using a chooser, and from there you can filter the worker list by a group chooser. Previously, the nested choosers would replace the first popup, making it impossible to complete the desired action.
- [CHD-3197] Fixed an issue in choosers where the last-used quick search filter wasn't automatically selected the next time the form displayed.
- [CHD-3153] Knowledgebase articles can now be filtered by 'topic_id' through the Web-API search feature. This returns articles that share the same top-level category. Each matched article is returned only once, even if it appears in multiple subcategories on the topic.
- [CHD-3170] Added an 'updated' field to address records to make it easier to synchronize the data with other systems. This timestamp is automatically updated when an address record changes through the GUI or API.
- The Web-API now supports the 'between' operator for filtering date fields by range. The 'value[]' parameter should be a JSON-encoded array with two elements for 'from' and 'to' as Unix timestamps.
- Prior to version 6.2, viewing the Plugins page in Setup would automatically scan the filesystem for new plugins or updates. This had a considerable performance impact because it reloaded every feature and plugin, including some expensive database operations (ACL, translations, etc). The process because generally unnecessary due to the introduction of the Plugin Library in version 5.7. Given those factors, this functionality has now been optimized in two ways: (1) Cerb will only scan for new plugins and changes in the storage/plugins/ directory when visiting the plugin page; (2) only plugins with a new version number in their plugin.xml will be re-synchronized. For most visits to the plugins page there should be a dramatic reduction in the amount of REPLACE queries run against the database. During development, the DEVELOPMENT_MODE flag circumvents this behavior to make it more convenient to edit code and view the results without constantly running the /update page.
- Removed the unnecessary semi-colon from the 'Content-Type:' header in the resource proxy. Certain webservers (e.g. Nginx) have trouble compressing this content when using a terminator with no additional parameters (e.g. encoding).
Plugin Development
- Fixed a bug in the DevblocksPlatform::sortObjects() method that forced all numbers to be compared as integers, thus rendering it incapable of properly sorting decimals (e.g. 0.5 and 0.3 were both rounded to zero). Numbers are now properly compared as floating point values.
- Added a 'TB' (terabytes) grouping to the 'bytes' format options and DevblocksPlatform::strPrettyBytes().
- Added DevblocksPlatform::strBase32Encode() and ::strBase32Decode() helper functions. This is an uncommon encoding, but it's used for integration with Google Authenticator and there aren't built-in functions to base32 encode/decode (RFC-4648) in PHP5.
- Broadcast functionality can now automatically link the newly created tickets with the involved records. To do so, include the 'context_links' parameter in the draft with an array of context+id pairs.
- Upgraded to jQuery UI 1.9 from 1.8.18
- Added a new 'dao.address.update' event for plugin listeners to react to Address record changes.
- Added a new 'dao.calendar_event.update' event for plugin listeners to react to Calendar Event record changes.
- Added a new 'dao.contact_org.update' event for plugin listeners to react to Organization record changes.
- Added a new 'dao.contact_person.update' event for plugin listeners to react to Contact Person record changes.
- Added a new 'dao.group.update' event for plugin listeners to react to Group record changes.
- Added a new 'dao.notification.update' event for plugin listeners to react to Notification record changes.
- Added a new 'dao.snippet.update' event for plugin listeners to react to Snippet record changes.
- Added a new 'dao.worker.update' event for plugin listeners to react to Worker record changes.
- Added a new 'dao.role.update' event for plugin listeners to react to Worker Role record changes.
- Added a new 'dao.workspace_widget.update' event for plugin listeners to react to Workspace Widget record changes.
- Added a new 'dao.feedback_entry.update' event for plugin listeners to react to Feedback record changes.
- Added a new 'dao.kb_article.update' event for plugin listeners to react to Knowledgebase Article record changes.
Maintenance Updates
Cerb6 (6.2.1) is a maintenance update released on January 3, 2013; it contains 8 minor fixes and usability enhancements from community feedback covering the recent 6.2 update. You can follow these instructions to upgrade.
- [CHD-3219] [Compose/Usability] The 'Insert Signature' button on the Compose popup doesn't automatically grow the message text box.
- [CHD-3221] [Login] When logging in from a disabled worker account, a friendly error message is now properly displayed.
- [CHD-3225] [Broadcast] Broadcast will no longer send messages to known defunct addresses, regardless of the worklist filters.
- [CHD-3226] [Plugin Library/Devblocks] Updating a plugin from the Plugin Library will now clear the global template cache. This ensures that any UI changes are immediately available.
- [Time Tracking/Subtotals] Time Tracking worklists can now be subtotaled by worker.
- [CHD-3228] [Login] FIXED: The "remember me" option on the login form isn't setting the cookie in some browsers.
- [CHD-3231] [UI/Usability] Fixed an issue with the 'elastic' jQuery plugin where leaving a textarea that had resized from new content could shift the rest of the content on the page by a small amount. This often required an extraneous click on form elements like buttons (i.e. one to focus, one to activate). This was observed in the mail reply form, and in several Virtual Attendant actions that allow placeholder entry.
- [CHD-3234] [Logins/Activity Log] Fixed an issue with the Activity Log entries for login/logout events when MySQL's strict mode was enabled.
Cerb6 (6.2.2) is a maintenance update released on January 21, 2013; it contains 18 minor fixes and usability enhancements from community feedback covering the recent 6.2 update. You can follow these instructions to upgrade.
- [CHD-3249] [Mail/Reply/Usability] Fixed an issue with Chrome for Windows where the Ctrl+Shift+I shortcut didn't focus the snippets chooser when replying to mail. The browser caught the keyboard shortcut and opened the Developer Tools instead.
- [CHD-3241] [Mail/Compose] The Ctrl+Shift+Q shortcut for reformatting quoted paragraphs is now available on the compose popup.
- [CHD-3227] [Links/Usability] On 'Links' tabs, the 'unlink' button will now only show up for worklists with at least one row selected.
- [CHD-3248] [Mail/Reply] Fixed an issue where quoted text didn't appear in the reply box when certain multibyte characters were present in the original message.
- [CHD-3245] [Setup/Workers/Auth] The worker authentication method may be set with bulk update from worklists.
- [CHD-3240] [Snippets/Worklists/Usability] Snippet worklists can now be sorted by the 'Owner' column. This will group snippets by owner, but it doesn't alphabetize the records yet.
- [Dashboards/Worklists] Fixed an error that was displayed when configuring a dashboard worklist widget if its parent plugin was disabled.
- [CHD-3218] [Dashboards/Worklists] When configuring a dashboard widget, the 'worklist' chooser button will now highlight the context drop down if no selection was made. Previously, this opened a blank popup, which wasn't very helpful.
- [CHD-3251] [Mail/Relay/Parser] FIXED: Inbound messages should not be considered by the worker relay if they're from inactive workers.
- [CHD-3186] [Mail/Parser/Relay] The mail parser will no longer attempt to relay incoming messages from worker email addresses if they do not contain an authentication header. Previously, these messages were being silently discarded, making it impossible for workers to act like normal recipients on a ticket.
- [CHD-2947] [Orgs/Peek] It is now possible to bulk update the 'People' worklist on the organization peek popup.
- [CHD-2934] [Reports/Workspaces] An 'Edit Tab' button will no longer be displayed on report pages.
- [CHD-2933] [Calendar/Links] Calendar events may be added from the 'Create & Link' menu on the Links tab.
- [Calendar/Worklists] Calendar events may now be added from worklists.
- [CHD-3246] [Mail/Merge] Fixed in issue where merging two linked tickets resulted in a ticket that links to itself.
- [CHD-3250] [Login] Fixed a bug in the login form where the 'use a different email' link didn't work in some browsers. This was due to the path (e.g. /login/reset) not matching the original cookie (/login).
- [CHD-3253] [Scheduler/POP3] The POP3 scheduler job now provides a debug log entry when finished if there are no POP3 accounts. Previously, the log output showed "Starting..." and nothing else, which looks like the process stalled.
- [CHD-3256] [Mail/Relay] The snippet placeholder menu and 'Test' button are now available for the 'Subject:' field on the 'Relay to external email' action in Virtual Attendant ticket behaviors.
Cerb6 (6.2.3) is a maintenance update released on January 30, 2013; it contains 5 minor fixes and usability enhancements from community feedback covering the recent 6.2 update. You can follow these instructions to upgrade.
- [CHD-3257] [Mail/Parser] Mail with a subject line comprised entirely of whitespace will have the subject rewritten as '(no subject)'. This makes it easier to click and modify the tickets in worklists.
- [CHD-3217] [Usability] Fixed an issue with the auto-grow text boxes where OS-level keyboard shortcuts no longer worked if they involved PgUp, PgDown, Home, End, or the arrow keys.
- [CHD-3217] [Mail/Preferences] Added an option to worker preferences to control the initial size of the reply text box. The auto-grow functionality of the text box can also be disabled as a preference.
- [Virtual Attendants/Mail] The generic 'Send Email' action in Virtual Attendants may now specify a 'From:' address. Previously, this action always used the default reply-to address.
- [CHD-3216] [Virtual Attendants/Mail] The 'Send Email' Virtual Attendant action is now capable of using placeholders to determine the proper 'From:' address. For instance, on ticket behaviors it can use the current ticket's group and bucket to determine which address to use.
Cerb6 (6.2.4) is a maintenance update released on February 19, 2013; it contains 5 minor fixes and usability enhancements from community feedback covering the recent 6.2 update. You can follow these instructions to upgrade.
- [Activity Log/Code Cleanup] Fixed the default labels for Activity Log entries when used in Virtual Attendant behavior.
- [Translations/Localization] Updated the Portuguese translation (Thanks to Weblevel.pt!)
- [Virtual Attendants/Code Cleanup] Fixed a bug in the 'abstract list' condition in Virtual Attendant behaviors. It's unlikely that this affected anything in production, but new functionality uses this template to present arbitrary lists to the user for making multiple selections in VA outcomes.
- [Virtual Attendants/Code Cleanup] Fixed a bug in the 'Send Mail' action of Virtual Attendant behaviors that prevented the 'From:' address from being set properly in some cases.
- [CHD-3277] [Dashboards/Worklists] The placeholder for 'Current Worker' may now be used when filtering dashboard widgets; including worklists, gauges, charts, and counters.
Cerb6 (6.2.5) is a maintenance update released on February 28, 2013; it contains 7 minor fixes and usability enhancements from community feedback covering the recent 6.2 update. You can follow these instructions to upgrade.
- [Code Cleanup/Session] Fixed a bug where all sessions were prematurely logged out if a worker reset their credentials from Settings->Security.
- [CHD-3282] [Mail/Usability] When merging tickets from a worklist, the merge confirmation popup will now auto-focus the 'OK' button. This doesn't interrupt keyboard shortcut workflows.
- [Virtual Attendants/Custom Fields/Code Cleanup] Fixed an issue where custom field changes weren't being cached properly in VA behaviors. This didn't affect the actual records in the database, it just affected subsequent conditions and actions that used the newly set values.
- [CHD-3283] [Login/Google Auth/IE] When using Internet Explorer 8 and setting up two-factor Cerb logins using Google Authenticator, the QR code should now display properly. If the <canvas> element isn't available, then the code will instruct the jQuery QR Code plugin to fall back to <table> rendering.
- [Security/Community Portals] The session cookie in Community Portals now uses the 'httponly' option to help protect against malicious browser scripts.


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