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Protecting Patient Privacy: StrategieS For regulating electronic HealtH records exchange
- Darleen Spencer
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1 Protecting Patient Privacy: StrategieS For regulating electronic HealtH records exchange
2 NEW YORK CIVIL LIBERTIES UNION 125 Broad Street, 19th Floor New York, NY March 2012 Acknowledgements This paper was written by Corinne A. Carey, NYCLU assistant legislative director, and Gillian Stern, volunteer attorney with the NYCLU. Research assistance was provided by Erika Rickard and Andrew Napier. Special thanks to outside readers Gretl Rassmussen and Jeanne Flavin. It was edited by Robert Perry, Jennifer Carnig, Melissa Goodman and Helen Zelon. Graphics were created by Willa Tracosis. It was designed by Li Wah Lai. ABOUT THE NEW YORK CIVIL LIBERTIES UNION The New York Civil Liberties Union (NYCLU) is one of the nation s foremost defenders of civil liberties and civil rights. Founded in 1951 as the New York affiliate of the American Civil Liberties Union, we are a not-for-profit, nonpartisan organization with eight chapters and regional offices and nearly 50,000 members across the state. Our mission is to defend and promote the fundamental principles and values embodied in the Bill of Rights, the U.S. Constitution, and the New York Constitution, including freedom of speech and religion, and the right to privacy, equality and due process of law for all New Yorkers. For more information about the NYCLU, please visit
3 Protecting Patient Privacy: StrategieS For regulating electronic HealtH records exchange 1 glossary OF TERmS 3 graphic: Who gets to See Your medical History? 4 INTROdUCTION 8 PART 1: The New World of Electronic Health Information Exchange 8 what Came Before 9 Maintaining Privacy Protections in the Face of New technology 12 PART 2: developing New York s Electronic Health Information Exchange 13 Patient Consent to inclusion and Use of Medical records in an electronic information exchange 14 A new patient consent protocol 15 Breaking the glass: patient privacy in a medical emergency 16 Patient Control of information-sharing 17 Granular control of patient information 18 Patient control over sensitive health information 19 The minefield of adolescent consent 21 CONCLUSION 22 RECOmmENdATIONS 24 NYCLU S INVOLVEmENT IN HIE ImPLEmENTATION IN NYS 26 ENdNOTES CoNteNtS
5 Protecting Patient Privacy: StrategieS For regulating electronic HealtH records exchange glossary of terms BREak THE glass. A provision in New York State s policies and procedures that refers to the ability of a health care provider or other authorized user to access a patient s Protected Health Information (PHI) without obtaining patient consent. NYS policies allow a provider to break the glass in the case of a medical emergency where a patient is unable to give consent to access his or her health information. COVEREd ENTITY. Those entities that are required to comply with federal health information privacy rules under HIPAA, which defines a covered entity as (1) a health plan, (2) a health care clearinghouse, or (3) a health care provider who transmits any health information in electronic form for insurance or reimbursement purposes. data MININg. A process of pulling pieces of data from a database or electronic network in order to look for patterns and relationships. In the context of health information technology, data mining can be used for public health purposes, for example, to identify patterns that reveal an epidemic. But it can also be used for marketing purposes to determine where to focus promotional campaigns. data SEgREgaTION/gRaNUlaR CONTROl. The ability to separate out or sequester health information, sometimes based on specially protected sensitive health information but not always. Data segregation or granular control 1) allows patients to exert some control over the type and level of information that can be shared; 2) restricts information access to specific individuals or entities; and 3) establishes preferences for time frame and/ or duration during which specific information can be electronically accessed. EHR (Electronic Health Record). A digital version of the traditional paper-based medical record for an individual either kept within a single facility, such as a doctor s office or a clinic (sometimes referred to as an electronic medical record or EMR), or the official health record for an individual that is shared among providers, facilities and agencies. HEal-NY. New York State passed the Health Care Efficiency and Affordability Law for New Yorkers Capital Grant Program in 2004, often referred to as the HEAL NY Program, to support the development and implementation of New York s health information technology infrastructure. HIE (Health Information Exchange). Generic term for any system that facilitates electronic exchange of medical information. Alternatively, HIE refers to the act of transmitting or exchanging electronic medical information among facilities, health information organizations (HIOs) or HIEs, and government agencies. HIO (Health Information Organization). An entity that facilitates electronic exchange of medical information. A HIO is one type of HIE; for example, a RHIO, or Regional Health Information Organization, is an HIE. HIPaa. The Health Insurance Portability and Accountability Act (HIPAA) was enacted by Congress is The HIPAA Privacy Rule (45 CFR Part 160 and Subparts A and E of Part 164) regulates the use and disclosure of personal New York Civil liberties UNioN 1
6 health information (or Protected Health Information) held by covered entities. HIT (Health Information Technology). The storage, retrieval, exchange and use of health information in an electronic environment. HITECH. Enacted as part of the American Recovery and Reinvestment Act of 2009, the Health Information Technology for Economic and Clinical Health (HITECH) Act is designed to promote the widespread adoption and standardization of health information technology. HITECH required the Department of Health and Human Services (HHS) to amend the HIPAA Privacy, Security, and Enforcement Rules to strengthen privacy and security protections for electronic health information sharing. IT (Information Technology). The development, implementation, and maintenance of computer hardware and software systems to organize and communicate information electronically. NCVHS. The National Committee on Vital and Health Statistics (NCVHS) was established by Congress to serve as an advisory body to the Department of Health and Human Services on health data, statistics and national health information policy. NwHIN. The Nationwide Health Information Network (NwHIN) is sometimes described as a network of networks that allows participants (state level exchanges, federal entities, public health entities and health information organizations) to locate and exchange health information electronically. The initiative is sponsored by the Office of the National Coordinator (ONC) for Health Information Technology, which began developing the NwHIN in NYeC (The New York ehealth Collaborative). A state designated not-for-profit public-private partnership and statewide policy body formed in 2006 that is charged with the development of policies and procedures governing the implementation of the electronic exchange of health information in New York State. OHITT. New York State s Office of Health Information Technology Transformation (OHITT) was created in 2007 by the New York State Department of Health to coordinate New York s Health Information Technology efforts. PHI (Protected Health Information). PHI is defined by HIPPA (federal law) as any information held by a covered entity that concerns health status, provision of health care, or payment for health care that can be linked to an individual. This is interpreted rather broadly and includes any part of an individual s medical record or payment history. PHR (Personal Health Record). An electronic health record maintained by a patient that includes, for example, patient-reported data, as well as physician-generated data and lab results (either entered by the patient or downloaded from the lab itself). A PHR differs from an EHR, which is maintained by provider or a health information exchange. RHIO (Regional Health Information Organization). A group of organizations within a specific geographical area that share health carerelated information electronically. A RHIO typically oversees the means of information exchange and develops health information technology (HIT) standards. SHIN-NY (Statewide Health Information Network for New York). Described as an information superhighway, the SHIN-NY is the technological infrastructure being designed by New York to facilitate the exchange of health information between and among providers, consumers, payers and government agencies. 2 New York Civil Liberties Union
7 PROTECTING PATIENT PRIVACY Who gets to see your medical history? Until the advent of electronic health information exchange, patients had the ability to control which providers had access to what information about their medical history. Even when a patient consented to allow a new provider to access her records, what information went into those records depended on what the patient wanted to tell her doctor, and then what the doctor chose to send to the new provider. Unless exchange networks are carefully designed, electronic health records that can be shared at the click of a mouse can threaten patient control over sensitive health information. Traditional patient privacy controls ABORTION CLINIC It's important for my new doctor to speak to my primary care doctor and allergist, but not to all of them. STD CLINIC PRIMARY CARE NEW DOCTOR ALLERGIST Patient privacy in an electronic world ABORTION CLINIC I don t think you needed to know all that. STD CLINIC PRIMARY CARE ELECTRONIC HEALTH RECORD NEW DOCTOR ALLERGIST New York Civil Liberties Union 3
8 Protecting Patient Privacy: StrategieS For regulating electronic HealtH records exchange introduction Electronic health information technology is transforming the health care system as we know it. Like many aspects of our lives, the medical office is going online. Doctors, health systems, insurers, care coordination systems, regulators, governments and patients themselves are demanding electronic access to health records. Near instantaneous sharing of information between and among health care providers promises significant benefits to both doctors and patients, including greater coordination and efficiency in service delivery, reductions in medical errors and misdiagnoses, and convenience. These benefits are also likely to improve the efficiency and effectiveness of the health care system more broadly. However, this step forward poses significant risks. Easily shareable electronic records threaten patient privacy, and can lead to security breaches, misuse of information, and most importantly, loss of patient control over confidential and sensitive health information. This threatens the confidential communication between doctors and patients that has been a bedrock principle of modern medicine. Confidentiality ensures that patients seek out care, and that they are open and honest with their providers. Fully informed by the totality of a patient s circumstances, providers can render the best care possible. 1 Patients who fear a loss of control over their private medical information may lose faith in their doctor and in the health care system. They may fail to share critical information with their treating providers or they may avoid treatment altogether. Guaranteeing confidentiality and patient control over sensitive health information is critical to the success of electronic health information exchange. Only with confidence that personal medical information will be shared in ways that benefit them and not cause them harm will patients fully engage in this promising technological advancement. New York State has taken a national leadership role in transforming the manner in which patients records are created and shared. Hard-copy documents and electronic records stored in an office computer are now being converted into a comprehensive, statewide network of integrated, searchable databases with the goal of ultimately linking to a future nationwide health information network. A growing information-sharing network, guided by the New York ehealth Collaborative, a public-private partnership funded by the New York State Department of Health, has invested more than $840 million towards developing health information exchanges, or HIEs. A dozen existing HIE networks will eventually permit providers and payers to gain access to a patient s aggregated medical records in New York State and, ultimately, connect New York s HIEs with a national network. The state has endorsed a set of privacy and security policies and procedures for the implementation of health information exchange. 2 But these policies have significant flaws that pose challenges to the integrity of electronic record-sharing in New York State. Most significantly, these policies do not allow for patient control over the inclusion of their health information in the network. In addition, the technological infrastructure used by the state s HIEs represents an all-or-nothing approach: Once a patient consents to allowing a provider to gain access to his or her medical records, the provider sees everything that was ever entered into the network about that patient, regardless of whether the information is relevant to current treatment. 4 New York Civil liberties UNioN
9 The New York Civil Liberties Union supports electronic sharing of medical records, but takes the position that patients must be able to control who has access to their medical information. Patients must also be assured that those who do have access receive only information that is relevant to their treatment. Otherwise, those in need of medical care may be reluctant to seek it or to give providers consent to review their medical records. Patients will have confidence in the state s approach to electronic health information exchange where vigorous informed consent requirements and specific limitations on information-sharing protect sensitive information and ensure individual control of personal medical records. The New York State Department of Health, the NYeHealth Collaborative, and the New York State Legislature must take steps to protect individual privacy and autonomy as the state develops a centralized electronic exchange of health and medical information. The NYCLU offers the following recommendations in support of this goal. n Give Patients and Providers Control Over Access to, and Sharing of, Medical Records. Information-sharing data systems must be designed to sort and segregate medical information to comply with privacy protections guaranteed under New York State and federal laws. At present they do not. Without such protections, people who receive medical care that requires strict confidentiality for example, treatment of conditions to which stigma attaches and the providers who deliver that care may choose not to share medical records in order to protect privacy. This increases the risk of harm to patients and to the general public. n Offer Patients the Right to Opt-Out Altogether. The state must adopt a policy that requires providers to offer patients the option of declining to participate in health information exchange altogether, or at least ensure that a patient s identifying information is not accessible by those who have not obtained the specific consent of the patient. n Require Patient Consent Forms to Offer Clear Information-Sharing Options. The state must revisit its policy on consent to allow greater patient control over how medical information is shared. Consent forms should offer patients three distinct options: to opt-in and allow providers access to their electronic medical records, to opt-out except in the event of a medical emergency, or to opt-out altogether. n Require Notice to Patients When Their Providers Become Data Suppliers. The state must adopt a policy mandating that providers notify patients when the provider links to an HIE. In the absence of consent to upload patient information, patients must be notified when information about them from their provider initially becomes accessible through an HIE. n Guarantee the Right of Patients to Correct and Amend Information. Current law permits patients to review and submit amendments to medical records held by individual providers. The practice of correction and amendment must be adapted to ensure that a correction to any error is automatically sent to any provider who has previously accessed the patient s medical record through an HIE. n Prohibit, and Sanction, the Misuse of Medical Information. The state should adopt a policy that prohibits, and strongly sanctions, the misuse of patient medical information obtained through an HIE. New York s current all-or-nothing data-sharing system gives providers access to all of a patient s medical records regardless of how old the information or how relevant it is for current treatment. New York must protect patients from bad actors: that small minority of providers who may abuse information out of fear, prejudice or malice. n Mandate Redisclosure Prohibitions for Third Parties. Current state policies do not require HIEs to warn those who access patient health information that redisclosing sensitive medical information without patient consent violates the New York Civil Liberties Union 5
10 law. State policy should require HIEs to explicitly communicate to third parties that redisclosure is prohibited and that there are penalties for violating this prohibition. n Prohibit Health Information Exchanges from Selling Data. The New York State Legislature should pass legislation prohibiting HIEs from selling patients private health information; this prohibition should apply to records with or without a patient s personal identifiers. Medical information must not be used to target individuals or providers for promotional pitches or advertising campaigns; nor should HIEs be allowed to profit from the sales and marketing opportunities created by the release of information in patients medical records. n Carefully Regulate the Use of Commercial Vendors of Personal Health Records. A number of commercial vendors now offer patients the ability to collect, store and manage their own medical information online. State and federal confidentiality restrictions may not apply to information held by these commercial vendors. If commercially available health records systems are offered to New Yorkers as a way for them to access and manage their own health information, the state must require that patients be warned of privacy risks. Patients must also be given access to their records without having to resort to a commercial vendor. n Step Up Public Outreach Efforts. Public health officials must fully inform New Yorkers about the implementation of health information exchanges (HIEs) in New York State. Under current state policy, patient medical information is linked to the system without patient notice or consent. Patients require a better understanding of what is at stake. This requires clear informed consent mechanisms and a robust public education program that explains to people what they need to know about electronic medical records exchange before a visit to the doctor s office. 6 New York Civil Liberties Union
11 Part 1: The New World of Electronic Health Information Exchange The art of medicine faces a technological re-invention as record-keeping moves from file cabinets and desk drawers to a web of interconnected computer database systems. As cumbersome paper records are supplanted by ostensibly secure electronic networks, physicians, insurers, health care coordination systems, regulators, governments and patients themselves are eager for rapid electronic access to health records. Accordingly, New York State has begun to transform the procedures by which patient records are created, stored and shared. Hard-copy documents, once stashed in a folder or stored in an office computer, are now being converted into a comprehensive, statewide electronic network of integrated, searchable databases that will one day link to a national health information network. Since 2004, New York State has been working to develop electronic health information exchanges (HIEs) via the New York ehealth Collaborative, a public-private partnership funded by the New York State Department of Health. In many parts of the state, shareable electronic health record systems are already up and running. Twelve regional health information organizations (RHIOs) in New York permit providers to share patient records with other providers in their networks. Eventually, all of New York s RHIOs will be linked to a statewide health information network (or SHIN-NY). 3 Other types of health information organizations will be able to access this network, and it will soon become directly accessible by individual providers. Rapid information sharing promises significant benefits to health care providers and patients. The advent of electronic information exchange will also benefit the health care system. Services can be better coordinated and more efficiently delivered, and the incidence of medical errors and misdiagnoses can be reduced as information becomes more accessible and convenient for both patients and providers. But networked electronic records create the potential for security breaches, 4 misuse of information, and loss of patient control over confidential and sensitive health information. Privacy protection and informed patient consent must be the foundational principles of a fair, effective electronic health information exchange. Without guarantees of privacy, shared networks will fail. 5 If private medical information is vulnerable to public dissemination and inspection, medical consumers may avoid care. And if significant numbers of patients decline to participate, the personal and public health benefits of HIE will be diminished. The potential for public backlash is great one need look no further than the periodic public uproar over changes in Facebook s privacy practices as an example. 6 Robust and enforceable privacy protections and consent procedures must be in place from the start in order to ensure patient confidence. What Came Before Patient privacy has been paramount in medical care at least since Hippocrates famous oath, which impels physicians to keep confidential any information obtained in the course of treating a patient. 7 Until very recently, patient information was kept in physical form; thus, safeguarding privacy was relatively simple. To share patient information with another provider, the doctor would secure the patient s permission, copy the relevant portion of the patient s file and send it along. Consent was required for each communication, and the patient retained the ability to control which providers had New York Civil Liberties Union 7
12 access to what information. Even when records were shared, the information that went into those records was limited by what the patient wanted to tell the doctor; and subsequently what the doctor chose to send to another provider. A patient visiting a podiatrist might understandably choose not to disclose his prior psychotherapy, for example. When asked about past surgeries, he may share that he s had an appendectomy but omit mention of hemorrhoid surgery. Moreover, the actual sharing of records by doctors has always involved a second screening step. Doctors and facilities rarely if ever transmit entire patient records to a second provider they omit extraneous information, and they frequently safeguard sensitive information at the request of the patient. As in the example above, the general practitioner would inform the podiatrist of a diabetes diagnosis, but would not pass on the name, or even the existence, of the patient s psychotherapist if the general practitioner even knew it. Indeed, the confidentiality of individual medical records has long been mandated by professional practice standards, and by federal and state laws. All modern medical schools administer oaths that impose the duty of confidentiality on physicians. 8 Nationally, a basic right to confidentiality was codified in federal law in the Health Insurance Portability and Accountability Act (or HIPAA); 9 even stronger protections were extended by the recent American Reinvestment and Recovery Act. 10 Additional privacy safeguards protect specific categories of sensitive information like family planning services, substance abuse treatment and genetic testing. 11 Federal laws set the minimum standard; state laws frequently impose even more stringent confidentiality protections. 12 All of these patient privacy protections are rooted in the understanding that compromising patient privacy means compromising individual care and the public health. New York State has long been a national leader in protecting the confidentiality of personal medical information. State law has strict privacy standards for medical records. 13 Unlike HIPAA, New York requires patient consent before a physician can disclose an individual s medical information to another treating physician. 14 It also limits disclosure to immediately relevant information. 15 Even stronger protections restrict the release of certain especially sensitive information regarding genetic tests, 16 mental health, 17 medical treatment of adolescents 18 sexually transmitted infections 19 and HIV. 20 Maintaining Privacy Protections in the Face of New Technology Advances in technology do not void existing state laws or eclipse the ethical concerns that gave rise to those laws. Rapidly evolving information technology requires that the state undertake a comprehensive in-depth analysis to determine (1) whether current policies and procedures governing HIEs comply with existing laws; and (2) whether laws protecting the confidentiality of patients medical information are sufficient in light of new technological capabilities. New York State laws governing personal medical information were drafted for the world of paper records; inherent in these laws is a presumption that patients control the dissemination of their medical records and that a physical human filter in the doctor s office decides what information is shared with third parties. Electronic systems that share entire records at the click of a mouse cannot help but undermine these controls. Nowadays, the challenge of protecting confidentiality is exacerbated by the complexity of the modern health care system where records migrate beyond the confines of the doctor s office. Existing law has been amended to require that medical information is kept confidential not only by the doctor but by the array of other entities that have access to private medical information: HMOs, the laboratories that process medical tests, the hospital system in which the doctor participates, the doctor s or hospital s records management company, the patient s insur- 8 New York Civil Liberties Union
13 ance company, and the medical underwriter who insures that insurance company. 21 Failing to extend the strong medical privacy protections that exist in current law to electronic health information exchange creates a serious risk of harm to individual patients. However, the greatest danger is to public health in the broadest sense. Should patients decline to give their providers access to their medical records, misrepresent medical information or avoid treatment altogether, New York may lose both the individual and community-wide benefits health information technology promises. Both individual patient records and aggregated public health data will be increasingly susceptible to error due to incomplete or inaccurate information. Doctors may unwittingly base diagnoses on false or misleading information, leading to treatment decisions that are not in the patient s best interest or that cause actual harm. Data compiled for the purpose of analyzing public health issues will be skewed, underreporting information from the records of those patients with greater privacy concerns. In turn, this phenomenon would lead to the flawed assessment of public health problems and trends. Americans want their medical information whether in paper or electronic form to be held in private with their medical providers. 22 Most patients expect that medical privacy is far more vigorously protected by law than it actually is. 23 All health care consumers have an interest in the confidentiality of their medical records; but for some, privacy safeguards are essential when they seek treatment and services for sensitive health care issues related to HIV/AIDS diagnosis and treatment, reproductive health, substance abuse, mental health, genetic conditions, sexual assault, and domestic violence. 24 Minors seeking care have perhaps the greatest need of assurance that their medical information will be held in confidence. 25 Studies indicate that minors will avoid or delay seeking care if they believe that their parents will find out. 26 As records become electronically linked office to office, region to region and ultimately state to state the need to ensure that adequate privacy protections are in place grows in proportion to the sheer number of people, including legions of nonmedical personnel, who have push-button access to a patient s entire medical history. New concerns will arise as electronic networks allow patients direct access to their own medical records, via provider-created portals or through contracts with free-standing Personal Health Record (PHR) systems such as Microsoft Health Vault. 27 Patients may also have access through smart phone applications and other means not yet envisioned. 28 These powerful tools will permit patients to identify and correct errors in their records, collate and track their own health information retained in multiple sources, and ultimately enter their own health-behavior information in electronic databases. 29 Some regional health information organizations have already considered providing patients access to their own health information via the use of commercially-available PHRs. The proliferation of personal health records raises questions about privacy that have been largely unexamined and wholly unresolved. Which sorts of records are governed by New York State privacy laws, which by HIPAA, and which by the Federal Trade Commission? Can patients rely on the same protections of medical information held by PHRs as they do for information held within a doctor s file cabinet or computer? What protections do patients have against disclosure or data mining 30 by a third-party vendor of a smart phone app when the vendor may not be required to comply with federal privacy standards? 31 Would such information be protected if requested pursuant to subpoena? What if records are accessed or downloaded by a patient on his or her employer s computer? New York State must thoughtfully and deliberately consider the issues raised before entering this uncharted territory. New York Civil Liberties Union 9
15 Part 2: Developing New York s Electronic Health Information Exchange Efforts to create a network of shared electronic health records began in earnest in April 2004 with an executive order from the Bush administration setting adoption of interoperable electronic health records by 2014 as a national goal. 32 The executive order also established the Office of the National Coordinator for Health Information Technology in the Department of Health and Human Services, and a strategic plan and funding streams for state and national HIE programs. During the Bush years, national policy for developing an electronic medical records system focused largely on market-based, free-enterprise strategies and on initiatives undertaken by individual states. The Obama administration brought significant resources to this undertaking including funding, policy guidance and national organization through the Health Information Technology for Economic and Clinical Health Act (HITECH), passed in February While HITECH greatly increased funding for health information technology, it also transformed the federal government s approach to privacy and consent, establishing new protections for personal health privacy and substantially extending the limited protections of HIPPA. 34 New York State s health information technology initiatives also date to 2004, with passage of the Health Care Efficiency and Affordability Law for New Yorkers Capital Grant Program (HEAL NY). 35 HEAL NY s primary objective was implementing a 21 st Century health information infrastructure. 36 New York State established the Office of Health Information Technology Transformation in 2007 to begin building an infrastructure to share clinical information between patients, providers, payers and public health entities. This infrastructure will ultimately be integrated into a statewide network and into the planned national network. 37 New York State has since invested more than $840 million to develop HIT networks throughout the state. 38 A state-funded grant program now funds 12 Regional Health Information Networks (RHIOs) that facilitate patient record-sharing. 39 At present, more than 65,000 health care providers participate in RHIOs. 40 As New York State began to develop the health information exchange, the state introduced a process for developing policies and procedures that govern patient consent and privacy. 41 Stakeholder meetings took place even as some RHIOs recruited providers and patients. The accelerated policy development process left little time for careful consideration of policy debates about privacy and consent happening at the federal level and across the country, or of rapidly evolving technological capabilities. The state s operational plan acknowledges that New York State currently has a fragmented legal and regulatory framework for the exchange of Health Information. 42 Nevertheless, New York has not carried out a comprehensive analysis of state law as it relates to the state s own HIE policies and procedures governing patients privacy interests. 43 Likewise, the state has not provided any legal analysis or guidance to RHIOs, HIEs or providers to ensure that they implement HIE in ways that comply with existing law. 44 New York faces a daunting challenge: creating an electronic information exchange while making prudent choices in design and policy that ensure compliance with state and federal laws, and incorporating evolving technological capacity to segregate and protect patient data. This balancing act New York Civil Liberties Union 11
16 is no small feat. However, two early, critical policy choices made by the statewide collaborative process have created significant problems affecting electronic record sharing in the state: (1) an inadequate patient consent protocol that gives patients little choice in whether and how to participate in health information exchange; and (2) an all-or-nothing approach to data sharing that prevents participating patients from controlling the dissemination of their medical information. Patient Consent to Inclusion and Use of Medical Records in an Electronic Information Exchange Administrators of an HIE could employ any one of a variety of patient-consent models to allow for greater or lesser deference to patients wishes regarding the inclusion of their medical information in a network and the ability of providers or other entities to gain access to that information. 45 Most models give some measure of control to patients an option to opt-in or to opt-out. With opt-in models, patients must do just that provide explicit consent that their records can be linked to a network or electronically accessed. In an opt-out model, all patient records are automatically shared unless the patient opts out by electing to withdraw from the program. New York State describes its patient consent protocol as an opt-in model, 46 but it is actually a hybrid that incorporates elements of the two models just described. There are two stages in New York s protocol for establishing access to electronic medical records: First, patients are linked to a patient registry (or patient locator system) and their records become accessible through an HIE. Second, a provider or other entity seeks access to those records. When a health care provider joins an HIE, information that identifies each of the provider s patients is automatically linked to a search system that permits those who have access to the network to identify patients in the network. Identifying information could be demographic (an address) or some kind of unique patient identifier. At this point, patient information is accessible through the HIE. Patient consent is not sought at this stage. 47 New York, in effect, requires the automatic enrollment of all patients of providers participating in an HIE. Patients may not opt out (and therefore their identifying information is available to those with access to the network); and they are not notified that their information is now available through the HIE. New York employs an element of the opt-in model once a provider or other entity seeks access to a patient s information through the HIE. In the course of ordinary treatment, a patient s affirmative consent is required before a provider can access that patient s records through the HIE. 48 Generally, patients are presented with a consent form for release of their medical information with the paperwork filled out upon arriving in a provider s office, along with a pamphlet that explains the benefits of the electronic recordsharing program and provides a short statement about potential risks. 49 New York State has adopted a model consent form, but HIEs across the state may use a variation of this form provided it conforms to basic minimum standards. 50 The consent form asks the patient to opt-in to permit the provider to access all of the patient s records available throughout the network. In addition, New York s model patient-consent form cautions patients that by placing their signature on the form, they surrender any and all rights under New York and federal law regarding the dissemination of, and access to, sensitive information in their medical records that is accessible through an HIE. 51 Patient consent, in this context, serves as blanket permission to release all medical information, notwithstanding the type of treatment received; the date it was provided; the facility at which treatment was received; or even the relevance to the medical condition for which treatment is sought. (See discussion of patient control and granularity below.) What s more, depending on 12 New York Civil Liberties Union
17 the consent form used by the HIE, the patient may be consenting to access by affiliated providers as well ranging from the doctor s practice, a hospital, affiliated health facilities or to all providers in the network. 52 On the surface, the distinction between mandatory inclusion of patient information in an HIE and the option to allow a provider access to that information may seem slight. However, there are two key issues to consider: First, some patients may seek to avoid being included in a patient locator system by going to a provider who is not enrolled in the network or by paying for services out of pocket. 53 Some may refuse care altogether to avoid being part of a state or national listing. 54 Second, and, perhaps more important, some patients may face actual harm from inclusion in a patient registry that reveals demographic information such as a residential address. The linking of one s medical records to an electronic network may provoke fear of unauthorized access or breach that could allow a hacker to gain access to patient identities or entire medical histories either as a wholesale medical records theft or in pursuit of information about a specific patient. And this fear may be well founded. The mere inclusion of demographic information in a directory of existing records, regardless of whether complete medical records are made accessible, can pose an unacceptable risk to patients. Take, for example, those patients at risk of domestic violence, harassment, stalking or with other special concerns about confidentiality, such as public figures or crime victims. 55 The ability to glean an address or indeed any information that may reveal a patient s location may cause irreparable harm. New York maintains that this two-stage process satisfies the myriad laws that require patient consent before information can be shared with a third party. 56 This is highly debatable. Informed consent requires prior notice that is clearly communicated: presenting the consent form amidst a sheaf of insurance documents, HIPAA releases and other paperwork fails to meet this basic criterion. What s more, the automatic disclosure of patient identifying information to an HIE most likely constitutes a violation of New York State law, which requires patient consent whenever patient information (including patient identifying information) is disclosed to a third party. 57 In many respects New York s patient consent protocol represents a radical departure from current law and practice. The protocol effectively eviscerates decades of carefully considered and crafted law, replacing special consent requirements and confidentiality protections for information related to sensitive conditions such as HIV, substance abuse and others with one all-or-nothing consent form. 58 New York s share-first, ask-later approach is based on a questionable interpretation of the law. 59 Under this reading of the law, HIEs and RHIOs would be exempt from rules regarding third-party disclosure because they are considered practitioners or other personnel employed by or under contract with the facility[.] 60 To date, no case law recognizes organizations like HIEs and RHIOs as exempt from the prohibitions against third party disclosure. There is, however, a considerable body of law that upholds the restriction on dissemination of patients records to third parties. 61 A new patient-consent protocol Once provided with information and guidance regarding health information exchange, patients must be afforded clear options regarding the inclusion of their identifying information and medical records in an electronic health information network, and for sharing that information. In light of the concerns outlined here, it is the position of the NYCLU that the state should revisit its policy on uploading individual medical information to a shared network and adopt a requirement that such information cannot be uploaded without affirmative patient consent. Should the state reject this reform, it should at least allow patients to affirmatively opt out of the system at any time so that their New York Civil Liberties Union 13
18 medical information is not included in the network. Patients should also be afforded the opportunity to mask or exclude demographic information from a patient registry or locator system while retaining the ability to share medical records with specific providers. 62 Indeed, one can easily choose to have an unlisted telephone number; why not have unlisted medical records as well? Once a patient s medical information is included in the network, the state should offer three clear options regarding provider access to such information: 63 Opt in: Patients consent to make information in their medical records available to specific, designated providers through electronic information networks. Opt out: Patients prohibit under all circumstances access to their medical information through electronic information networks. Opt out with exception: Patients consent to make information in their medical records available through electronic information networks only in the case of a medical emergency. In addition to offering these patient consent options, patients must be notified in advance of a provider s joining an electronic records exchange. This notice must clearly explain the manner in which electronic medical records will be accessible, as well as the steps a patient can take to exclude or limit the release of their medical information through an HIE. This same notice requirement should apply when the network of providers with access expands, as for example, when a hospital that has previously obtained consent from a patient adds new affiliates. Under current consent policies, these affiliated providers may gain access to the patient s records. It should not be left to the patient to continually check a website to find out whether new providers have joined an exchange network. Breaking the Glass: Patient Privacy in a Medical Emergency In a medical emergency where a patient is unable to authorize access to his or her medical records, New York s policy purports to create a limited exception to the law that patient consent is required before the release of such records. Under the state s break the glass policy, a provider who asserts a need to see a patient s medical record in such an emergency can access the patient s entire medical records without consent. 64 In addition to the lack of clear authority to promulgate such an exception, the break the glass exception poses myriad problems. Even sensitive medical information subject to specific state and federal confidentiality protections may be accessed, regardless of whether the provider needs to see such information in order to treat the patient. In all circumstances, New York law requires patient consent before medical information can be released to a third party; there is no emergency exception to the law s straightforward requirement. 65 Patients and providers may see the value in giving an emergency care doctor access to medical information that could improve patient care. However, only the legislature has the authority to create an exception under the law for emergency care. Should the legislature choose to do so, such an exception should be limited to allowing providers access to only that information that is relevant to the emergency. 14 New York Civil Liberties Union
19 Individuals may not fully appreciate the potential harm in having their health information accessible until they no longer have the ability to reduce that risk. Consider the patient who chooses a provider for treatment of a sensitive, personal nature because the provider does not participate in an HIE, only to learn at a later date that the provider subsequently made his patient files available through a medical records network. The same concern may arise when records in a regional health information exchange are included in a statewide network. Patients who are willing to include their medical information in a local HIE may want to prevent, or to limit, the dissemination of that information through a regional, state or national health information network. Patient Control of Information-Sharing New York State has made two critical policy decisions in creating the state s electronic health information exchange infrastructure. The first was to allow patient information to be uploaded to the network without patient consent. The second was to adopt an all-or-nothing model of sharing information. 67 When a patient consents to allow a provider to access her medical information through an HIE, that provider will receive any and all information contained in her record, regardless of who provided the treatment; the type of care received; the date it was provided; or even its relevance to current medical treatment. Consent automatically confers access to all information in the patient s record, including substance abuse treatment, mental health conditions, abortion and other reproductive health care, and testing and treatment for sexually transmitted infections. In addition, consent is generally granted to entire facilities; patients cannot specify which doctors may or may not access their records. This kind of blanket consent stands in stark contrast to the nuanced controls possible in the world of paper records. And despite New York The state s justification for this policy appears to be based on another section of the public health law, which in fact only permits an exception for providing emergency treatment in the absence of informed consent, 66 not access to records. Even if the law could be interpreted to give a provider access to medical information by virtue of his authority to treat without informed consent, the provider would only be entitled to information material to emergency treatment. But the infrastructure of New York s network (an all-or-nothing approach to information sharing, as described herein) does not provide a means to separate out and allow access to only that information that is directly relevant to emergency treatment. New York s model consent form allows patients to decline consent for medical providers to access their electronic medical records in a medical emergency. But exercising this option is predicated on knowing that the network and the break the glass policy exists. Patients are likely unaware that their demographic information is electronically accessible or that their medical information can be accessed in an emergency without their consent. Consider the patient whose doctor links his practice to the electronic network the day after the patient s annual visit. The patient will not learn that his records are part of an electronic system until his next annual check-up, a year later. The only routine opportunity a patient has to decline provider access to her medical records in a break the glass scenario will be during some later medical visit long after the records have become accessible through the system. New York Civil Liberties Union 15
20 State and federal law requirements that providers share only that information which is medically necessary for the patient s current treatment, New York s current policies and procedures do not allow the sharing of information to be limited in this way. It is possible, however, to realize the public health benefits of an electronic health information network without requiring patients to completely surrender control over information contained in their medical histories. These two interests are not irreconcilable; they must be balanced. This principle of balance informs an emerging national model regarding the collection and dissemination of medical records in electronic information networks. 68 This model recognizes that patients must have discretion regarding which information is shared with what health care providers. And patient choice, in this context, requires the capacity to segregate data. Policy technicians use the phrase granular control to describe this concept. 69 After exhaustive deliberations including no fewer than nine public hearings conducted over the course GRANULAR CONTROL OF PATIENT INFORMATION The ability of an electronic data-sharing system to sort and segregate information is often referred to as granular control or data segmentation. Patients and providers have the ability to exercise granular control over health data when they can specify which pieces of data from a patient s medical record to include or block when that record is conveyed to a third party. In systems capable of granularization, personal health information ideally can be sorted by data type (e.g., a blood test, a diagnosis, a procedure); by provider (e.g., a gynecologist, a psychologist, an internist; or medical providers vs. office staff ); by time range (e.g., between x date and y date, within five years, or for a 24-hour period for emergency treatment); and by purpose (e.g., payment, care delivery, quality improvement, clinical research or health services research). Federal and state law provisions mandating confidentiality for certain types of medical information make granularity an essential component of electronic health information exchange. Beyond the confidentiality rules that apply to narrow categories of medical information like HIV and substance abuse treatment, patients may have a desire to exercise granular control over information that they deem sensitive for a variety of reasons, including fear of discrimination or misuse, a personal preference for privacy, a valuation of fundamental autonomy, or because the information is erroneous. Likewise, providers may appreciate granularity so that they can limit the vast amount of information they may be expected to review for any given patient. On the other hand, providers may have concerns about the level of confidence they can have in relying on an incomplete medical record where certain information may be restricted from their view at the request of a patient. Allowing for granular control in health information exchange presents technological, conceptual, and implementation challenges that policymakers must carefully grapple with to achieve a balance that satisfies legal requirements, the need for patient acceptance and engagement, and provider confidence New York Civil Liberties Union
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This is the forums for The Dragoon Brotherhood. This is the forums for The Dragoon Brotherhood.
dragoons, network, dragoon, brotherhood, evolution, matrix, online, faction, #guild, world, warcraft, planetside, gunz, thehidden01
The Settlers Online Guild _ Alliance of Team Players
In Fiora, the guilds are the backbone of society. In a world full of bandits, demons, and annoying neighbors, the guilds do what others won't... for a price.
erebus, #guild, fiora, guilds, backbone, society, world, bandits, demons, annoying, neighbors, won't, pric
The Blood Guild Forum. Ex Inferis Guild Forum. SWG Blood Ex Inferis Guild Star Wars Empire Imperial
A forum rp based fairy tail game, which gives you your own world of fairy tail. Your choice could effect the whole guild(s).
game, fairytailonline, role-play, forum, fairy, tail, lovers, choose, #guild, perhaps, make, unthinkable, forcing, yourself, become, number
Free forum : digging up is our goal, to rise above the earth and others, to help the others stuck rise from their holes.

subset: commoncrawl


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Bath Room SexFavorites [+]
Pay-Per-Minute Viewing
You can now enjoy this movie on your iPhone®, iPad®, or compatible Smart TV & Android devices.
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Available MP4 sizes:SD 480p (1.23 GB)
DRM-free downloads offer content that is not limited by standard Digital Rights Management (DRM) access technologies. These technologies allow hardware manufacturers, publishers, copyright holders and individuals to limit the usage of digital content.
When you purchase DRM-free downloadable content, that content is available for you to download on any computer and save to a disk whenever you like. You can also download to multiple computers. There is no timeframe associated with your purchase and the content will not expire.
Running Time: 81 minutes
Released: 10/2009
Studio Name: White Ghetto
Series: Bath Room Sex
Categories: Fetish Lesbian Wet / Messy All Sex All Girl
Description: Dirty girls need to get clean, and there is no better place then the bathroom. And of course you need someone to get those hard to reach spots.
4 Scenes from Bath Room Sex
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Starring: Megan Smith Amina ... More Details
Stars: Megan Smith, Amina
Settings: Shower
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Starring: Paula Cristyna Tyr ... More Details
Stars: Paula, Cristyna Tyr
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Starring: Rachel La Rouge Kristina Rud ... More Details
Stars: Rachel La Rouge, Kristina Rud
Sex Acts: Breast Play, Masturbation, Stripping, Showering/Bathing, Oral Sex
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Starring: Tiffany Simone Style ... More Details
Stars: Tiffany, Simone Style
Positions: Standing
Settings: Bathtub
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All Product Details
A new introduction addresses the events of the last decade, which saw the emergence of Operation Rescue and a shift toward more violent, even deadly, forms of anti-abortion protest. Responses to this trend included government legislation, a decline in clinics and doctors offering abortion services, and also the formation of Common Ground, an alliance bringing together activists from both sides to address shared concerns. Ginsburg shows that what may have seemed an ephemeral artifact of "Midwestern feminism" of the 1980s actually foreshadowed unprecedented possibilities for reconciliation in one of the most entrenched conflicts of our times.


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The blushing bride is one of the most delicately beautiful flowers in the Western Cape region. Botanically known as serruria florida, it was officially discovered in the Franschhoek Mountains in 1773. The flowers then disappeared from the scientific annals for over a hundred years.
Also known as the Franschhoek pride, the blushing bride is a member of the Proteaceae plant family – a component of the South Western Cape region. Serruria florida has a high economic potential. It is easily grown from seeds, responds very well to pruning, is a fast grower and flowers within 15 months of germinating. However, it is relatively short-lived and only produces a commercially viable crop for about three years. As a garden plant it is superb, provided its roots are not disturbed.
La Motte is passionate about the reintroduction of blushing brides into the Franschhoek biosphere, in line with the biodiversity initiative.
In season, from May to July, blushing brides may be purchased from the La Motte Farm Shop.


text:
Transsexual Nurses 4Favorites [+]
Pay-Per-Minute Viewing
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Purchase Options
Pay-Per-MinutePurchase Minutes
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Available MP4 sizes:SD 480p (1.04 GB)
DRM-free downloads offer content that is not limited by standard Digital Rights Management (DRM) access technologies. These technologies allow hardware manufacturers, publishers, copyright holders and individuals to limit the usage of digital content.
When you purchase DRM-free downloadable content, that content is available for you to download on any computer and save to a disk whenever you like. You can also download to multiple computers. There is no timeframe associated with your purchase and the content will not expire.
Running Time: 68 minutes
Released: 12/2009
Studio Name: White Ghetto
Series: Transsexual Nurses
Description: Time for my annual check up. I used to hate going to the doctor but since they got that new nurse. I fake illness just to go. She is super hot, and has great tits but what I love most about her is her nice big dick.
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03634616, Molding kit
Please help our community — upload your photos of 03634616.
This is a molding kit for Cadillac cars. This molding kit fits 2 General Motors car models which have been manufactured for US market. This part is genuine General Motors part with GM OEM part number 03634616.
This molding kit has manufacturer's warranty and 100% fits for General Motors cars. Molding kit is made of top quality materials, it passed not only all manufacturer's tests but also General Motors quality control and, has to endure rough road conditions over a long time.
In spite of higher price of genuine parts buying GM genuine molding kit will be a smart decision, because you will be absolutely sure that GM genuine molding kit will serve you longer and will provide maximum safety and performance.
Front bumper fascia side lower-right hand (1986-89)
Browse to find other vehicles 03634616 molding kit fits
Parts related to 03634616 molding kit:
- Shim 01628408
- Retainer 01628632
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- Brace 01628655
- Bracket 01629146
- Spacer 01629147
- Shim 01630695
- Panel 01631370
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With First Tutors: Music you can search for a Troon flugel horn teacher. Flugel Horn tuition are a brilliant method to learn a fun new hobby, acquire a new talent and gain confidence in flugel horn. Use our site to search for Troon flugel horn tutors and determine which suits your requirements so you can enjoy your flugel horn lessons in Troon straight away!
This is the fastest way to discover Troon flugel horn tutors in the UK, helping you discover Troon flugel horn lessons close to you and Troon tutors to assist with any instrument such as piano, violin or guitar. We can help you find Troon flugel horn tuition or a one-to-one Troon flugel horn teacher to prepare for flugel horn exams and develop your flugel horn skills! Our search will order Troon flugel horn teachers in your area by their tuition prices and distance from you.
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Mens Curly Hair ~ Styling For Thick Medium Length Hairstyles
Men's medium length curly hairstyles look smashing on guys who are wanting something different than your typical short haircut that can tend to be somewhat plain and boring.
Adrian Grenier is one such male celebrity that showcases mens curly hair to perfection.
This is a choice hairstyle selection for men who think that they are limited in how they can style their medium length curly hair.
Adrian Grenier shows us that it's a great choice for men to embrace their curls with a men's medium length curly hairstyle rather than to chop them off.
The men's medium length curly hairstyle that Adrian wears is well suited for males who have oblong, square or rectangle face shapes as it calls attention to all the contours of your face.
Adrian, best known for his role on the hit show Entourage has thick, naturally curly locks and instead of allowing them to grow out of control, he opts to keep his tresses in line with a men's medium length curly hairstyle
Although this men's medium length curly hairstyle can be adapted for most hair types and textures, you should be aware that if your hair is straight, the overall look of the cut will be very different than that of how Adrian's appears.
If you are blessed with tresses that curl into ringlets like Adrian's you can sport this men's medium length curly hairstyle without a problem.
However, the best idea is to visit a stylist who is well trained in dealing with mens curly hair as the proper haircut is where this look emerges from.
Style Men's Curly Hair
Shampoo and towel dry, detangle working from the ends to the roots
Distribute a generous dollop of mousse or styling cream throughout your hair with your fingers, mousse is the better choice especially applied to the roots if you are looking for additional volume
Separating your hair into 2" sections, use a blow dryer with a diffuser to promote your natural curls. A quick blast of cool air from your dryer will allow the hairstyle to stay sealed for curls that last
If desired work a touch of pomade through your hair to separate and define curls, mist with hairspray
Mens Curly Hair
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Chrysler Repair Questions? Ask a Mechanic for Answers ASAP
Hello and welcome to just answer. You simply pry off the lamp lense to gain access to the bulb. here is the procedure for you.
Disconnect and isolate the battery negative cable. Using a flat bladed tool, pry off the lamp lens. Remove bulb from lamp.
Yes, the lense just snaps off and snaps back on. Just gently pry it off with a medium flat blade screwdriver.
You are welcome, and thank you for the accept and bonus!


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Let's Go Dancin' In the Light
painting by artist Carol Keene
4 in X 4 in (10.2 cm X 10.2 cm)
Oil on hardboard
$50 USD plus $15 USD s/h in the U.S.
(for international shipping, please contact me)
This painting is available directly from the artist.
More Paintings by Carol Keene
More in Seascape Paintings
More in Landscape Paintings
More art in Today's New Paintings
Keyword Tags
carol carol keene dancin day hardboard keen landscape let light moonlight moonlight seascape sunset oil oil on hardboard painting seascape small sunset
link to us - subscribe - about - contact us - press room - login
The Daily Painters Art Gallery - www.dailypainters.com
© 2017 Daily Painters Gallery. All artwork is copyrighted by the individual artists.
Images may not be reproduced without the permission of the artist.


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Liquidcanvas Studios Photographer
Alaine FlaxModel Female Gettysburg, Pennsylvania, US
Mayhem # 1362996
About MeI am a non-professional model looking to expand my collection. I am looking to pursue a successful modeling career, this seems like a good place to start. Hair stylists and Make-Up Artists are who I am seeking so I can build a strong portfolio for myself. I'm willing to travel if expenses are taken care of AND if it does not interfere with school. I need to find a photographer with fresh ideas. I want to break out of my safe zone and take on something new, something fresh. The best way to contact me would be through email J
Have you worked with Alaine Flax? Add Credits for Alaine Flax! >>
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kadeon watts Model
jeff vanvoorhees Hair Stylist
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PlayStation 3 Games: Call Of Duty Black OPS 2
An entry into the blockbuster first-person shooter franchise, Call of Duty: Black Ops II brings players back into the shadows for another Black Ops mission assignment. Rooted in near-future fiction,...> See more product detail
An entry into the blockbuster first-person shooter franchise, Call of Duty: Black Ops II brings players back into the shadows for another Black Ops mission assignment. Rooted in near-future fiction, Black Ops II propels players into warfare in an epic single player campaign highlighted by branching storylines and non-linear missions. A re-imagined multiplayer suite introduces players to some of the most cutting-edge weaponry and equipment that 2025 will have to offer. And on the outskirts of the campaign is an all-new Zombies experience running in the multiplayer engine.
•All-New Create-A-Class: Create-a-class has been re-imagined, introducing players to a new "pick-10" allocation system, allowing an unprecedented number of combinations of create-a-class content. Players no longer have to take content from each category; instead, trade items from one category for extra items in another -- any combination of 10 items makes almost anything possible.
•New Score Streaks: Score Streaks reward players for helping their team win the game: capturing flags, defending your teammate with an assault shield, getting kills and assists are all examples of actions that help your team win and thus give you score. Each action has a different value and can influence the theater of operations.
•eSports via League Play: COD: BO2 introduces League Play, offering skill-based matchmaking and seasonal ladders. Play a small number of matches to get your skill rating, and from there, you'll be placed into a division with players of similar skill. Keep winning and you'll move up in rank -- steady progress will move you up the ladder and into upper divisions. Skill-based matchmaking ensures that you are challenged but not out-gunned. League play is for everyone. Additionally, CODcasting is part of the mix, allowing fans to commentate their favorite games.
•Upgraded Weapons, Attachments and Equipment: Near-future warfare means upgrades in technology that soldiers will use in the field. Additionally, weapon perks are now built into the attachments.
Supported Functions
Dolby Digital
Mic/Headset Voice
Online Versus Multiplayer
Online Co-Op Multiplayer
Online Leaderboards
How long will my order take to arrive?
|Product status
|Leaves Zasttra.com or Seller
|Overnight Shipping Transit time
|Economy Shipping Transit Time
|Post Office Transit Time
|AVAILABLE, dispatched immediately
|Leaves Same day
|1 Day
|1 to 3 Days
|AVAILABLE, dispatched immediately
|Leaves Next day
|1 Day
|1 to 3 Days
|AVAILABLE, dispatched within (specified) days
|Leaves In (specified) days
|1 Day
|1 to 3 Days
|AVAILABLE, dispatched within (specified) days
|Leaves In (specified) days
|1 Day
|1 to 3 Days
|AVAILABLE, from Overseas
|Leaves In 5 to 7 working days
|15 to 60 Days
Collections (Pietermaritzburg only):
Weekdays: 09h00 to 17h00
Home/Office delivery via courier between 9am - 5pm, Monday to Friday
Note: These delivery times are estimations; it is difficult to guarantee exact delivery times. To find out a more accurate delivery time on the specific items, please call us on 087 237 4746 or email us at email@example.com.
Goods may be returned only when defective, damaged or if the product supplied is not the same product as what was ordered. If the Goods are defective in any way this must be reported as soon as reasonably possible after the product having been delivered to you and must be returned to us within a period of 180 days after delivery. If the Goods are not the same as what was ordered this must be reported within 24 hours of delivery. Any damage must also be immediately reported, within 24 hours of delivery.
Unwanted Goods: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Special order item* with future shipping days (*SHIPS IN OVER 7 DAYS) of over 7 working days; normal cancellations are not accepted; forced cancellations will incur a 15% restocking charge...