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text: Harry Winston Chief Denies Sale "It's all speculation," Frédéric de Narp said. By Julia Neel on October 18, 2012 LONDON — Frédéric de Narp, Harry Winston's president and chief executive officer, has denied reports that the company is seeking to sell its watch and jewelry business. "I have been at Harry Winston for almost three years and, honestly, we are approached every month with offers from banks looking to buy the business," de Narp told WWD. "We're not selling, it's all speculation." WWD logo To Read the Full Article SUBSCRIBE NOW Already a Subscriber? Log in. Tap into our Global Network Of Industry Leaders and Designers load comments blog comments powered by Disqus


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This report contains marketing tips, information on importing foods, and important points of contact.
THIS REPORT CONTAINS ASSESSMENTS OF COMMODITY AND TRADE ISSUES MADE BY USDA STAFF AND NOT NECESSARILY STATEMENTS OF OFFICIAL U.S. GOVERNMENT POLICY Required Report - public distribution Date: 12/27/2012 GAIN Report Number: BK1214 Bosnia and Herzegovina Exporter Guide 2012 Update Approved By: Christine Sloop Prepared By: Sanela Stanojcic Report Highlights: Bosnia and Herzegovina (BiH) imports approximately two-thirds of its overall food needs. The market for processed foods focuses on value rather than quality, as consumers seek to obtain the most for their money. Food import tariffs are low compared to the tariffs in other countries in the region. Challenges to exporters include a complicated dual system of government authorities, low incomes, and poor infrastructure. This report contains marketing tips, information on importing foods, and important points of contact. Post: Commodities: Sarajevo Executive Summary: Author Defined: I. Market Overview Economic situation The economy in Bosnia and Herzegovina (BiH) is still recovering from the 1992-1995 war and from the transition from a socially planned to a market economy. According to the BiH Central Bank, per capita GDP in 2011 was US$4,228, with a total estimated nominal GDP of approximately US$16.6 billion. The GDP grew by 1.6 percent in 2011. Average monthly net salary is $545 (2011). A degree of macro-economic stability has been achieved with the introduction of a Central Bank, adoption of the currency board and creation of a single currency, the Konvertabilna Marka (Convertible Mark, KM). The currency board ensures that the KM is fully backed by hard currency or gold, and the exchange rate is fixed at approximately 2 KM to the Euro. Due to a strict currency board regime, inflation has remained relatively low at approximately three percent. A highly decentralized government hampers economic policy coordination and reform. Government spending, at roughly 50% of GDP, remains high because of redundant government offices at the State, Entity and municipal level. One of BiH's main economic challenges since the recession began has been to reduce spending on public sector wages and social benefits to meet the IMF's criteria for obtaining funding for budget shortfalls. BiH's private sector is growing, but foreign investment has dropped off sharply since 2007, because of the unfavorable investment climate. The Executive Board of the International Monetary Fund (IMF) on September 26, 2012, approved a 24- month US$520.6 million Stand-By Arrangement for BiH in support of the government's economic program for 2012–2014. The program aims at countering the effects of the global economic situation and addressing domestic structural weaknesses. The Board's decision enables the initial disbursement of US$78.1 million with the remaining amount to be phased-in over the duration of the Arrangement, subject to successful completion of quarterly reviews. BiH's top economic priorities are: acceleration of EU integration, strengthening the fiscal system, public administration reform, World Trade Organization (WTO) membership, and securing economic growth by fostering a dynamic, competitive private sector. To date, work on these priorities has been inconsistent. The country has received a substantial amount of foreign assistance, but must prepare for declining assistance flows in the future. Still regarded as a transition economy, BiH sees the long-term goal of EU membership as a driver to further economic growth and development. Structure of the economy The structure of the BiH economy is quite stable. GDP composition by sector is: agriculture 8.3%, industry: 26.3%, services: 65.4% (2011 est.). Industrial production average growth rate in 2011 was 3.1 percent. Major productive sectors of the economy are industry and mining, telecommunications, construction, trade, transportation, and agriculture. The leading industries are steel, aluminum, minerals, vehicle assembly, textiles, tobacco products, wooden furniture, explosives, munitions, domestic appliances, and oil refining. In the post-war period, the economic activity was characterized by the existence of large state owned enterprises. These companies operated with significant losses, at less than full capacity, and with out- dated technology and management techniques. Lately, there has been significant growth in the number of registered micro, small and medium enterprises. The private sector share in the GDP is around 60%. BiH has approximately 1.6 million hectares of land suitable for cultivation. The best prospect sectors are fruit and vegetable, livestock, and poultry. The most important crop is corn followed by wheat and barley. Small, low-output, family farms averaging 2-5 hectares characterize agricultural production along with low input use (fertilizers, chemicals, and certified seeds), poor crop management and post- harvest management practices, and poor railway and road infrastructure. Agriculture contributes about 10 percent to BiH's. For the most part, agricultural production is in the hands of private owners, but farms are small and inefficient. BiH is a net food importer. The official unemployment rate is approximately 40 percent, although the actual unemployment rate may be closer to 27%, due to the gray economy. BiH's grey economy is relatively large – estimates range is from 20 to 40 percent of GDP. Business environment BiH is composed of two entities, the Federation of Bosnia and Herzegovina (F BiH) and the Republika Srpska (RS), each with its own business environment. Although there has been an effort to create a single market in BiH, significant legislative, regulatory and institutional differences between the Entities persist. Between the two Entities, factors such as business registration requirements and most taxation and standards are separate and different. The creation of a single economic space is a precondition for: the regeneration of BiH's post-war economy; the transformation from a planned to a market economy; and, greater integration into Europe and world trade structures. Significant barriers to internal and external trade and foreign direct investment remain, and there are weaknesses in the legal base related to competition, public procurement, financial services, standards and regulations, and the regulation of essential services. Foreign Trade BiH has a large foreign trade deficit with imports almost two times greater than exports. From 2001- 2011, total exports increased from $1.07 billion to $5.85 billion, while imports rose from $3.03 billion to $11.04 billion. Agricultural products only represent about 7% of exports, but they represent 20% of total imports. BiH has a liberal trade regime. Bilateral free trade agreements previously signed with many countries in the South-East European region have been replaced with the Central European Free Trade Agreement (CEFTA), which includes Albania, BiH, Croatia, Macedonia, Moldova, Montenegro, Serbia, and Kosovo (UNMIK). The principal trading partners remain the European Union (EU) and the countries of ex-Yugoslavia. Total Trade 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 (millio n $) Exports 1,07 1,00 1,40 1,91 2,30 3,68 4,25 3,93 4,80 5,847 5,024 1 6 0 2 3 9 2 0 4 Imports 3,03 3,80 4,82 5,98 6,80 7,86 9,52 12,19 8,77 9,22 11,04 4 1 4 1 7 2 9 0 8 0 1 Source: BiH Agency for Statistics Market share of BiH's trading partners in 2011: BiH TOTAL EXPORTS BiH Agency for Statistics BiH TOTAL IMPORTS BiH Agency for Statistics Croatian, Slovenian, German, Serbian, Austrian and Italian processed food products dominate the market. The most imported food products are beverages (alcoholic and non-alcoholic), grains, tobacco products, and dairy products. In 2011, total US agricultural, fish and forestry exports to BiH were valued at US$11.44 million (0.5% share of BiH's agriculture, fish and forestry imports from the world) and consisted of various food ingredients, processed fruits and fruit juices, dried nuts and fruits, whisky, and seafood. The United States was not a key destination for BiH products, with total imports of BiH agricultural, fish and forestry valued at US$2.2 million in 2011. The main items were coffee, pastry mixes, cookies and wafers, and mineral water. BiH is not a member of the World Trade Organization (WTO) but has started accession negotiation. Size and Growth of Consumer Foods Market Little official information is available about the size or growth of the market. An estimated size of the consumer food retail market is US$3.7 billion (KM 5.5 billion), but it is expected to decline in 2013 due to the ongoing economic crises. A significant development in the retail market has been appearance of large retailers, many of them foreign-owned. There has been significant concentration taking place in this sector, with bigger shopping centers supplanting smaller traditional shops. The top 10 retailers in 2011 held a 45% market share, which was an 8% increase over the previous year, and a 40% increase over the last 5 years (GfK BiH). Croatian retail chain Konzum and local chain Bingo recorded the largest growth in market share in 2011 (about 20%), and Slovenian Mercator recorded a 76% growth rate in the first half of 2012, because they invested in an expansion of their retail network. However, in first eleven months of 2012, the big retailers recorded a significant decline in sales due to the economic crises and the increasing number of unemployed people – BiH's purchasing power is only 17% of the European average. The decline in sales is expected to continue in 2013, because of BiH's unfavorable economic indicators. Market Opportunities for Consumer Foods and Fishery Products Challenges to Marketing High Value U.S. Foods in BiH: · The weak economy affects consumer-purchasing power. An average net wage is lower than in any country in the region and the unemployment rate is high. Therefore, people are more interested in price than in quality; · Quality and safety control among locally produced and imported products is often erratic in part because BiH government laboratories work with out-dated technology and are ill-equipped. Therefore, labeling requirements are often not met and low-quality products may be found on the market that undercut other products; · There are still active gray and black markets; · Fraud and corruption can be a problem, especially in relation to taxation and import duties. However, there are market opportunities for high quality U.S. products due to the fact that consumer awareness is improving which will eventually result in spending more money on high quality food products. Californian wines (lower price point), almonds and peanut butter are already in the market. Food Expenditures and Consumption It is estimated that an average Bosnian family that consist of 3.27 members spends around $4,940 annually (2011 est.) on food products (source: Entity Institutes for Statistics). According to BiH Agency for Statistics based on the World Bank's methodology (minimum 2,100 calories per person on daily basis), the poverty rate for BiH in 2007 was 18.6%, with 22.9% at risk of poverty thus almost one fifth of total population cannot afford enough food. Demographic Developments and Impact on Consumer Buying Habits BiH has a population of around 4 million and an average BiH household is comprised of 3.27 members. One in ten households is run by a single parent. The population growth rate is -0.003% (2012 estimate). The rural population decreased significantly as a result of the war. Most of the rural population moved to urban areas or went to other countries as refugees and have been slow to return. In some areas, landmines remain a barrier to agricultural production although there is a significant international de- mining effort. Advantages Challenges Insufficient domestic food production, Long distance, bad transportation conditions, absence of imports nearly three times larger than highways, limited railway service exports Increased urban population Weak economy affects consumer purchasing power, low average net wage, high unemployment rate High quality of U.S. products Consumers more interested in price than in quality Import duties low if compared to other Illegally imported and low-quality products compete with counties in the region legitimately imported foods Relatively low costs for introduction Different distribution systems in the two Entities, different and promotion of new products using taxation systems; difficulties in finding a reliable and local broadcast and print media or in- capable local partner to carry out marketing and store promotions distribution Increasing number of large retail Domestic market flooded with products imported from ex- supermarkets Yugoslavia neighboring countries (Central European Free Trade Agreement) and EU countries (Interim Agreement lowers import duties for EU member-countries) Fascination with American culture Reservations towards GM foods due to a lack of consumer (language, music, TV shows, fashions) education on the subject and a desire to meet EU carries over to American food, such as requirements famous "Coca Cola" Food imports grow year by year Small businesses, limited access to finance and high interest rates negatively affect capacity of BiH's importers Pork and poultry consumption Pork consumption is relatively low because of BiH's large increasing as a result of high beef Muslim population prices II. Exporters Business Tips Local business customs Importers/wholesalers/distributors provide transportation, product storage, market information, financing, and some insurance. Finding an agent and/or distributor is the most effective way to market consumer goods. . The Foreign Agricultural Service Sarajevo Office can assist U.S. companies exporting to BiH by identifying local opportunities for the sale of U.S. products, providing counseling on the market, and can help you locate qualified distributors (please see the Key Contacts and Further Information). The distribution systems are different for the F BiH and the RS because of differing legal frameworks. There have been efforts lately to harmonize rules between the two entities, but there are still significant differences. It is often necessary to develop multiple distribution channels and relations with distributors in both Entities in order to cover the whole country. Some foreign companies have established a representative office in order to control distribution channels, while some companies rely on strong local companies to control distribution channels. Local companies prefer to do business with people they know well. Business friendships are highly valued. Establishing a local presence and employing local people signal long-term commitment to the market, and are well received. Wholesalers are the real channels for providing transportation, product storage, market information, financing, and risk management. Most wholesalers are independent full-service merchant wholesalers, importing and distributing goods. There is a significant degree of specialization in the wholesale sector by industry. The most significant development in the retail market is the appearance of large retailers, many of them foreign-owned, such as Mercator from Slovenia, Interex from France, Konzum from Croatia, Maxi from Serbia and locally-owned Bingo, AMKO Komerc and Merkur. The introduction of the shopping mall concept has changed consumer habits and enabled larger retailers to shift the effort of financing onto manufacturers and distributors, especially in the consumer goods sector. General Consumer Tastes and Preferences Generally speaking, most consumers view price as the primary factor in their food purchasing decision. Preferences tend toward large packages at lower prices. Shopping centers are becoming an increasingly popular retail food sales point. Most people usually buy non-perishable foods at large supermarket centers once or twice a month. Perishable foods, fruits, vegetables, bread and fresh meat are usually bought at small grocery stores, specialized stores or green markets. Consumption of red meats is traditionally high. However, in 2012, consumption increased for poultry meat and pork, while beef and lamb consumption dropped due to the economic crisis and declining purchasing power and high beef prices. We expect this trend to continue in 2013. Pork consumption is much higher in the RS than in the F BiH, because of F BiH's large Muslim population. Although there continue to be periodic outbreaks of animal diseases such as brucellosis and classical swine fever, these outbreaks do not appear to have shaken consumer confidence. BSE and FMD have not been reported in BiH. A typical Bosnian meal is comprised of either red or white meat, potatoes or some other vegetables. Rice is a common dish that on average is eaten once a week. Apples are the most popular fruit. There are only a few ethnic restaurants (e.g., Italian, Chinese and Mexican). Fish consumption is traditionally low (around 2.5 kilograms/year). The demand for organic foods is quite low. Imported organic foods are usually sold in specialized stores, and are consumed by the ex-patriot community and as a pseudo-medicinal treatment for the sick. BiH consumers, in general, are un-informed about genetically modified (GM) foods and therefore leery of them. . Some consumers report they would eat biotech foods after proper testing and labeling, but they need more information to decide whether they want to buy the product. More information could potentially change consumer attitudes towards biotechnology in a positive direction. In general, most people prefer to prepare meals at home from fresh food items than buy ready-to-eat and frozen meals. There is the belief that fresh cooked food is healthier and that frozen ready-to-eat foods are overpriced. Supermarkets do offer ready-to-eat meals, but at relatively high prices. There is a small, but strong market segment made up of all of the foreigners in BiH (especially in Sarajevo and Banja Luka) that work for foreign humanitarian and military organizations. General Import and Inspection Procedures Foreign exporters can import food products into BiH using a locally registered office or a local company/shipping agency registered for import activities. It is common for agents to help with food import regulations. Prior import approvals and licenses are required for live animals and non–heat treated animal products, and seeds and pesticides. For animals and non–heat treated animal products the State Veterinary Office (SVO) provides final approvals. For seeds, planting materials and pesticides the Entity agricultural ministries provide prior approvals. Forms are available at the SVO and the Agricultural Ministries (see Key Contacts and Further Information). It is important to note that requirements for prior import approvals might differ between the two Entities. All products must be accompanied with standard documents that follow each shipment and by health certificates issued by relevant authorities of exporting countries (e.g. veterinary certificate for meat and meat products, phyto-sanitary certificates for fruits, vegetables, seeds etc.) and are subject to veterinary and phyto-sanitary inspections at border crossings and sanitary and market inspections at customs points. A GMO free certificate or a GMO-related statement included in the health certificate is often required for grains and similar products. That's because BiH's recently adopted GMO Law and enforcing by- laws stipulate mandatory labeling of GMO content above a 0.9% threshold. Sanitary inspectors visually inspect all food for sanitary wholesomeness prior to customs clearance and take samples for laboratory testing (Appendix II). Imported goods are held at the customs point until testing is complete. Market inspectors issue the quality certificates at inspection points (see Appendix I). Quality control inspections are done at the exporter/importer's written request, which should be received at least 24 hours prior to the customs clearance. The request for quality control must be accompanied with basic documents that follow each shipment, translated into Bosnian/Croatian for the F BiH or into Serbian for the RS. The following information must be provided in the documents: type and name of product, country of origin, exporter's name, manufacturer's name, type and number of transport means, port of loading and unloading, total pieces, packaging unit, gross and net weight and product's basic quality data. If the same product is imported again, and has been tested within 90 days, only a visual check is done. Both Entities have officially recognized laboratories to test imported food products. If a market inspector rejects an importer's request, goods are stored until the procedure is complete - the inspector can order the return or destruction of goods, if necessary, at the cost of importer, or can order certain changes prior to customs clearance. For more detailed import standards and regulations please refer to 2012 FAIRS Report that can be downloaded at http://gain.fas.usda.gov/Pages/Default.aspx . III. Market Sector Structure and Trends Domestic Industrial Capacity Before the war, the food industry was concentrated into large state-owned companies that were also involved in primary agricultural production, processing and wholesale and retail operations. However, at the end of the war, the agro-processing industry was operating at less than 10% of its pre-war capacity due to heavy damage to buildings and equipment. In addition, the raw material supply and sales channels had been disrupted. The agricultural production and the food industry continued to suffer during the transition from a planned to a market economy. Many pre-war companies are still being privatized and are racking up losses. There are still a few companies that have rebuilt successful fruit, vegetable, and meat processing operations. In general, the BiH food industry is still too small and inefficient to compete with large foreign industries. Domestic food production is insufficient and covers approx. 30 – 35% of total needs. Food Retail Sector In general, small retailers are slowly losing out to large wholesalers with developed retail operations. Lately, appearance of shopping centers (malls) has been significant and has introduced big changes in the retail market. There are yet not many foreign retail chains, except Slovenian Mercator, French Interex (discount house that attracts price-concerned consumers), Croatian Velpro (cash and carry) and Konzum, and Serbian Maxi Market. These foreign retailers are being challenged by local food retailers (Bingo, AMKO and Merkur) that are consolidating and becoming increasingly competitive. Shopping centers import and distribute food and offer a great variety of fresh meat, exotic and new-to- market foods, and ready-to-eat foods. They also provide good professional service, restaurants with ready meals at favorable prices and lots of fun (entertainment for kids, clowns, and games/ lotteries). Quite often, they organize in-store promotions and product tastings and provide small gifts with purchased products. A special discount is offered to faithful customers. Food items are also sold in a number of small independent groceries and open markets. Hotel, Restaurant and Institutional (HRI) Total turnover in catering 2000 –2010 Ye Federation of BiH Republika Srpska ar Total turnover (000 KM) Total turnover (000 KM) 2000 68,900 54,584 2001 60,784 48,312 2002 71,010 47,917 2003 76,270 53,046 2004 85,113 53,512 2005 86,754 49,814 2006 95,281 65,794 2007 118,786 77,341 2008 135,697 101,298 2009 131,784 103,335 2010 140,905 104,427 Source: Federation and Republika Srpska Institutes for Statistics US$ 1.00 = KM 1.51 on November 29, 2012 HRI prepare meals themselves. They buy ingredients from various suppliers, from small grocery stores and green markets to big producers, retail centers and wholesalers, depending on their size and the number of meals. Tourism, tourism promotion, and the hospitality and catering industry have been regulated at the Entity level. This has resulted in business-inhibiting differences in requirements for companies and individuals working in the sector, differences in the way funding for tourism promotion is collected and distributed, and differences in the way accommodation is classified. Lately, there has been a growing consensus that tourism can be a major source of job growth and foreign exchange earnings for Bosnia and Herzegovina. According to foreign experts, BiH has a large potential in niche market tourism and tapping into the world tourism market could have huge benefits for the BiH economy. Promotional and Marketing Strategies Advertising that used to be the single marketing tool in BiH is now combined with direct marketing (door-to-door contacts, material distribution and special offers). The most popular advertising media are television, radio, newspapers and magazines. In addition, outdoor advertising is becoming more and more popular (billboards, bulletins, and displays in urban areas and on sides of the road). Recent data indicates that 68 percent of adverting is conducted through TV, followed by 20 percent through outdoor advertising, while radio and print media account for 6 percent each. Also, cable television is rapidly developing in urban areas of BiH. Radio is the most popular marketing tool at the local level. Direct mailing is also becoming popular advertising tool (leaflets placed under car windshield wipers, mailbox brochures, or advertising materials placed in newspapers). Quite often, in-store promotions and informal gatherings are used for presentations of the products. Supermarkets often deliver flyers, informing on their products, prices and special discounts. Trade events and fairs are a good way to market products and services in BiH and to find partners and distributors. The trade fair sector in BiH has been growing rapidly. Fairs provide opportunities for local and foreign companies to establish business connections. Trade events are held throughout BiH. The Sarajevo "Agro-food" fair is the most popular in the F BiH and for the RS the Banja Luka "Food and Beverages" fair. Regional centers like Zenica, Tuzla, Mostar and Bihac are very active in trade promotion. About one-third of the BiH population uses the Internet regularly, and food sales are still very small. Prod Mar 201 Ave Import Tariff Rate 2011 Key Market uct ket 0 rage Constr Attracti Cate Size imp Ann aints of veness gory orts ual Market for (in Imp Develo USA mill ort pment ion Gro KM wth ) (200 5- 2010 ) Toba 10 142. 3.35 Traditio Demand cco billio 5 % http://www.uino.gov.ba/download/Dokume nally and produ n nti/Dokumenti/bos/Carina/2008-b- strong consum cts cigar CTBiH.pdf presenc ption ettes e of should Croatia continue n to grow tobacco product s Choc N/a 126. 3.7 http://www.uino.gov.ba/download/Dokume Compet Poor olate 4 % nti/Dokumenti/bos/Carina/2008-b- ition local CTBiH.pdf from producti key on Europe an compan ies Bever N/a 125. 4.1 http://www.uino.gov.ba/download/Dokume Compet Insuffici ages 1 % nti/Dokumenti/bos/Carina/2008-b- ition ent local and CTBiH.pdf from producti Mine neighbo on, ral ring approxi Wate supplier mately r s 30% importe d Biscu N/a 106. 8.5 http://www.uino.gov.ba/download/Dokume No Growin its 5 % nti/Dokumenti/bos/Carina/2008-b- g and CTBiH.pdf demand Cook ies Coffe 20,00 69.7 6.5 http://www.uino.gov.ba/download/Dokume No Traditio e 0 MT % nti/Dokumenti/bos/Carina/2008-b- nally CTBiH.pdf high consum ption Fish 10,0 47.8 1.2 http://www.uino.gov.ba/download/Dokume Traditio This and 00 % nti/Dokumenti/bos/Carina/2008-b- nally market Seafo MT CTBiH.pdf low could od (est.) consum become ption, more lower dynamic quality if an fish is import consum is ed the followe most d by a good promoti on Chee 40,00 47.3 1.2 http://www.uino.gov.ba/download/Dokume Compet Insuffici se 0 MT % nti/Dokumenti/bos/Carina/2008-b- ition ent local CTBiH.pdf from producti key on and Europe growing an demand supplier s Sauce N/a 36.2 0.4 http://www.uino.gov.ba/download/Dokume No Insuffici s and % nti/Dokumenti/bos/Carina/2008-b- ent local Spice CTBiH.pdf producti s on Wine 20,00 30.3 5.4 http://www.uino.gov.ba/download/Dokume Increasi Consum 0 % nti/Dokumenti/bos/Carina/2008-b- ng local ption of hecto CTBiH.pdf product high liters ion of quality (est.) good wines is quality expecte wines, d to competi grow tion with from standard Europe of an living. supplier s Ice- 2,500 14.6 5.2 http://www.uino.gov.ba/download/Dokume Compet BiH has crea MT % nti/Dokumenti/bos/Carina/2008-b- ition poor m (est.) CTBiH.pdf from domesti key c supplier producti s such on. as Croatia Tree N/a 9.6 5.5 http://www.uino.gov.ba/download/Dokume Compet Insuffici Nuts % nti/Dokumenti/bos/Carina/2008-b- ition ent local CTBiH.pdf from producti key on supplier s (Roman ia, Italy and Iran), lower quality nuts preferre d Currency note: US$1.00 = KM 1.48 on 12/24/2012 V. Key Contacts and Further Information FAS/USDA U.S. Embassy to BiH 71000 Sarajevo Bosnia and Herzegovina Tel.: +387 33 704 305 Fax: +387 33 704 425 Contact person: Sanela Stanojcic E-mail: email@example.com State Veterinary Office Radiceva 8/II 7100 Sarajevo Contact person: Zeljko Kovac Bosnia and Herzegovina Tel. +387 33 565 700 Fax +387 33 565 725 E-mail: firstname.lastname@example.com http://www.vet.gov.ba/ BiH Plant Health Administration Radiceva 8 71000 Sarajevo Contact person: Miljana Knezevic Tel/fax: +387 33 211 693 and 212 387 E-mail: email@example.com http://www.uzzb.gov.ba/ F BiH Ministry of Agriculture, Water Management and Forestry Marka Marulica 2 71 000 Sarajevo Bosnia and Herzegovina Tel. +387 33 726 653 Email: email@example.com http://fmpvs.gov.ba/ RS Ministry of Agriculture, Forestry and Water Management Trg Republike Srpske 1 78000 Banja Luka Tel: +387 51 338 397 and 338 398 Fax: +387 51 338 866 http://www.vladars.net/lt/min/mps.html E-mail: email@example.com F BiH Inspectorate Fehima ef. Curcica 6 71 000 Sarajevo Tel: + 387 33 563 350 Fax + 387 33 563 351 email@example.com://www.fuzip.gov.ba/ RS Inspectorate Trg Republike Srpske 8 51000 Banja Luka Tel. + 387 51 337 627 Fax: +387 51 307 955 Email: email@example.com http://www.inspektorat.vladars.net/ Indirect Tax Administration Ulica Bana Lazarevića bb, 78 000 Banja Luka Tel: +387 51 335 494 Fax: +387 51 335 101 http://www.uino.gov.ba/ American Chamber of Commerce in Bosnia and Herzegovina Zmaja od Bosne 4 71000 Sarajevo Tel: 387-33-269-230 Fax: 387-33-269-232 Email: email@example.com http://www.amcham.ba/ BiH Foreign Trade Chamber Branislava Djurdjeva 10 71 000 Sarajevo Tel. +387 33 566 222 Fax: +387 33 214 292 E-mail: firstname.lastname@example.com http://www.komorabih.ba/ F BiH Chamber of Economy Branislava Djurdjeva 10 71 000 Sarajevo Tel. +387 33 663 370 and 667 940 Fax: +387 33 663 632 and 663 635 E-mail: email@example.com http://www.kfbih.com/eng/index.htm RS Chamber of Commerce Djure Danicica 1/II 78 000 Banja Luka Tel. +387 51 215 987 Fax: +387 51 215 565 E-Mail: email@example.com; email@example.com http://www.komorabl.inecco.net/ FIPA - Foreign Investment Promotion Agency Phone: 387-33-278-080 Fax: 387-33-278-081 Email: email@example.com Branilaca Sarajeva 21/lll 71000 Sarajevo Bosnia and Herzegovina www.fipa.gov.ba BiH Institute for Accreditation Hamdije Cemerlica 2/7 71000 Sarajevo Phone: 387-33-715-560 Fax: 387-33-715-561 http://www.bata.gov.ba/bafiles/index_ba.htm BIH Intellectual Property Rights Institute Kralja Petra Krešimira IV/8a. 88000 Mostar Tel. +387 36 334 381 http://www.ipr.gov.ba/en VI. Other Relevant Reports 2012 Export Certificate FAIRS Report that can be downloaded at http://gain.fas.usda.gov/Pages/Default.aspx . APPENDIX I. STATISTICS TABLE A. KEY TRADE & DEMOGRAPHIC INFORMATION YEAR VALUE Agricultural Imports From All Countries ($Mil) / U.S. Market 2010 757/0.2 Sha /re (% 1) Consumer Food Imports From All Countries ($Mil) / U.S. Market 2010 901/1 Share (% 1/) Edible Fishery Imports From All Countries ($Mil) / U.S. Market 2010 11.5/1 Sha 1/re (%) Total Population (Millions) / Annual Growth Rate (%) 2011 3,8/ -0.003 Urban Population (Millions) / Annual Growth Rate (%) 2006 1.7/0.3 Numbe 2/r of Major Metropolitan Areas 2011 0 Size of the Middle Class (Millions) / Growth Rate (%) n/a n/a Per Capita Gross Domestic Product (U.S. Dollars) 2011 4,228 Unemployment Rate (%) 2011 27% Per Capita Food Expenditures (U.S. Dollar 3/s) 20010 1,510 Percent of Female Population Employed 2007 37.8% Exchange Rate 11/24/12 US$1.51 = 1.48 KM Footnotes: 1/ Data from BiH Agency for Statistics 2/ There are no metropolitan areas with population in excess of 1,000,000 3/ The figure represents food expenditures for a basket composed of necessary food products


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equation and domain dependent timescale
hi there
i'm simulating a cht + fluid case and i need to be able to set three different timescales: one for the solids, one for the mom. and continuity eqs in the fluid and one for the energy equation in the fluid.
now, how do i define the timescale for the energy equation in the fluid only?
i know that such a thing can be done, according to the manual, but it has to be done by editing the ccl file. unfortunately the manual doesn't specify as to what the ccl-code is supposed to look like.
any ideas would be greatly appreciated.
Of course this only applies to steady state simulations.
The command you are looking for is "Solid Timescale factor".
Thanks for the reply glenn. I'm afraid that doesn't do the trick. Specifying a timescale for the energy equation overwrites anything i set for solid timescales. I need to be able to set the energy timescale for the fluid domain only.
I do not think you can set separate timescales for the momentum and energy equations in a fluid domain. At least I do not know a way of doing it. Once the momentum equations are converging you can usually massively increase the time scale (factors of 1000 or more are possible) and that means you accelerate the energy equation.
I have done many CHT simulations and the way I always do it is using a smallish time step in the fluid to start off, and increasing the time scale as the flow converges; and a large solid time scale factor so the solid converges quickly. This works pretty well for me.
According to the manual there is a way, for this exact situation in fact. It just doesn't specify how to do it :) i'll ask support. Thanks for your answers!
Did you found a solution for this problem?
I have the same question too, do you find cel to do the domain dependent timescale?
you can basically just copy the structure from the actual solver control: add a "solver control" item in your domain. a sub-item could then be "convergence control" to set domain specific time scales. (this can be done in cfx pre already by activating beta features).
if you want to specify equation classes directly then simply add a sub-item to your "solver control" item called "equation class: energy" (for example) and then add another "convergence control" item into that one.
the structure basically looks like this:
--> solver control
------> convergence control
----------> timescale control etc.
------> equation class: energy
----------> convergence control
--------------> timescale control etc.
if you are looking for a steady-state solution, then you can use as many and as different timescales as you want. they only help or hinder your convergence, but at convergence the solution should always be the same. if it's not, then there's something else wrong. make sure you check whether your simulations are actually converged. also make sure you check the imbalances of your energy equation since it's proper convergence can take forever when using small timescales ...
To my knowledge, all the simulations had been converged, I had checked RMS, imbalances and monitors. All the RMS were nearly below 1e-5, the imbalances of T,P,and V were extremely closed to zero, and the T, V of monitors were unchanged for many time steps before the solver stopped. I doubt if the improper boundary condition caused the different results. My case is mainly about a natural convection heat transfer in a infinite space. I had set all surrounding boundary to opening boundary and opening pressure. someone told me all pressure boundary may cause a initial value dependent result. However, in may case, The initial value did not influence the result, but the timescales did,just as I described in last message. Have you ever did a similar simulation about a natural convection heat transfer in a infinite space? Could you give me some advise?
Thank you for discussion.
It is a known issue that steady state simulations in general can have problems converging with small time steps and converge better when the time step is increased. When the time step is significantly smaller than the turbulent fluctuations in the physical flow then the solver starts to resolve these fluctuations and the simulation is no longer steady state - and hence your difficulties in convergence.
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HK cases negative but China SARS alert remains
A waitress in southern China has been declared a suspected Severe Acute Respiratory Syndrome (SARS) case, while in Hong Kong two members of a TV crew have tested negative for the deadly virus amid fears of an outbreak days ahead of Asia's biggest holiday.
China's Health Ministry says the 20-year-old waitress in Guangzhou, capital of Guangdong province, is suspected of having SARS after being in hospital for nearly two weeks.
A seafood restaurant was besieged by reporters after media reports identified it as the establishment where she worked.
"Forty-eight people who had close contact with her have been isolated and 52 others who had normal contacts have been observed," the provincial Health Department said.
None display SARS symptoms, which include a high fever and dry cough.
A 32-year-old television producer was confirmed this week as China's first SARS case since last year.
He has since recovered and left hospital.
Three television workers from Hong Kong station TVB visited an animal market and a hospital where the man was been treated before they returned to Hong Kong on December 30 with fevers.
They are held in hospital isolation wards.
Two have since tested negative for SARS, while test results on the third are pending.
The SARS scare is emerging just ahead of the Lunar New Year holidays, when an estimated 1.89 billion journeys are forecast to be made by rail, road, ship and air around China.
SARS killed about 800 people worldwide last year, nearly 350 of them in China.
-- Reuters
Topics: sars, hong-kong, china
First posted


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For more than 200 years the name Prince of Wales College has been synonymous with education on P.E.I. and thanks to Holland College renaming its Charlottetown location Prince of Wales Campus that name will live in perpetuity, says John Andrew, president of the alumni executive for Prince of Wales College.
Andrew was among those attending a special renaming ceremony for Holland College in the school's new Centre of Applied Science and Technology building Saturday. The expanded campus, two years in the making, will be officially opened in August, but school officials felt a special ceremony was needed for the renaming of the campus.
"Speaking on behalf of Prince of Wales Alumni, we are thrilled to see the name Prince of Wales perpetuated in the name of Holland College's downtown campus," Andrew said during a short talk.
There has been an educational facility on the site since Edward Fanning, the province's second lieutenant governor, "granted two blocks of his own land to be used for the purpose of laying down the foundation of a college for the education of youth," Andrew said. Since then, there has been National College, later to be named Prince of Wales College, which stood on the site until 1969 when it and Saint Dunstan's University merged to become the University of Prince Edward Island. Holland College has occupied the site since 1969.
Michael O'Grady, vice president responsible for strategic development at the college, said the naming "recognizes the post secondary history that has occurred on this site and our immediate predecessor on this site was Prince of Wales College…and the naming is to recognize the importance and the long history of post secondary education on this site."
The original PWC was located on land bordering Kent, Weymouth and Grafton Streets and in the past two years Holland College has expanded its campus one full city block to border on Edward Street and in so doing gobbled up a portion of Cumberland Street between Kent and Grafton Streets.
O'Grady explained the college is now an integrated two block campus "and the entire campus will be known as Prince of Wales Campus."
"We will be welcoming students into the two new buildings and onto the new campus during the first week of September," he said.
"The expansion will allow the school to accommodate approximately 280 additional students and we are expanding some existing programs and adding a couple of new programs – one of them in renewable energy technology and another in heritage carpentry retrofit."
Province wide there are about 2,600 students and in the fall there will be 1,600-1,700 students on the Prince of Wales Campus.
John Andrew of the alumni association, said his group is pleased that the architects of the new buildings, North 46, (founded by P.E.I. architect David Lopez and located in Charlottetown.) "have reached into the past to incorporate features of earlier (PWC) buildings into the new buildings." The college also has plans to restore the original PWC main building that was built in the 1930s.


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This Citizen men's watch offers an elegant and luxurious appearance. The champagne-coloured dial is the ideal match for the gold-toned stainless steel casing. The warmth of the face is continued in the soft brown leather strap. Featuring our advanced quartz precision timekeeping, this classic-styled dress watch provides the necessary functions you expect of a modern watch. Day and date can be seen at a glance, while water resistance and the three-year battery ensure dependability: style, comfort and accuracy to enhance your day.
Product TypeWatch
CategoriesCITIZEN, GIFT IDEAS, GIFTS UNDER $250, WATCHES
Watch Details
Glass MaterialMineral Glass
Case MaterialStainless Steel
Case Size41mm
Dial ColourChampagne
Case ColourGold
Band ColourBrown
Movement OriginJapan
Water Resistance30 metres / 3 ATM
Special FeaturesDay & date, Matching pair
Delivery Times Within Australia (estimated)
In stock. Usually ships out from Adelaide SA warehouse within the same or the next business day. Estimated delivery dates in accordance with the shipping method selected during checkout.
- Standard postageBetween Friday, 28 July and Friday, 4 August, 2017
- Express postageBetween Thursday, 27 July and Monday, 31 July, 2017


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2 months pregnancy tips
1. healthy eating: more green veggies, fresh fruits. I would avoid oranges and strawberries, they trigger allergies in children.
2. go outside more often for a walk if weather permitted
3. check your iron level, make sure you're not anemic
4. take prenatal vitamins and folic acid. You should take a daily 400 microgram (mcg) folic acid supplement from the time you stop using contraception until the 12th week of pregnancy.
5.It's not unusual to hear friends, family and books blame hormones for your mood swings. Your up-and-down emotions can be a result of hormonal changes. Just be yourself and stay positive
6.terrible morning sickness? it will go away...
7.make sure you're drinking plenty of water
8.have your first prenatal checkup, if you haven't already.


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A giant alligator goes head to head with a giant Anaconda. The town sheriff must find a way to destroy the two monsters before they kill the whole town.
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All's well that ends well?
A Skater Production
A Skater Production
Your son Scott is a skater kid (you must be proud!) He's a tough kid and not a stranger to a trip over your knee. Scott doesn't think wearing protective gear (for which you paid a pretty penny) is cool.
You're told him that you don't care if the gear is cool or not he's wearing it or you will tan his bottom for him.
Well here's Scotty!
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Tell Us Your Healthcare Experience
Tell us your healthcare experience.
Open to all members of the public.
Thursday 6 November 2014
1pm - 4pm
East Lindsey District Council, Tedder Hall, Manby Park, Louth LN11 8UP
Patients, carers and family members are invited to come along and share their personal experiences of the healthcare services to a range of healthcare organisations and representatives. These experiences will allow us to make sure that the services we provide across the county are safe and high quality for everyone.
Please email firstname.lastname@example.com or call 01522 515364 to register.
Felicity Barnes, Engagement Officer, Greater East Midlands Commissioning Support Unit


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UK Immigration Law
Have UK Immigration Law Questions? Get Answers Now.
Thanks for your question.
From the information provided above, I am of the opinion that a registry office marriage is sufficient for the purposes of obtaining a Spouse Visa.
Once you have married, you will be able to make an application for a Spouse Visa. If granted, you will be issued with a 24 month Visa. Following the expiration of the Visa, you will be eligible to apply for indefinite leave to remain.
I hope this answers your question. If so, kindly click accept.
If you wish to discuss, please feel free to ask further questions.
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Inositol-1,7,7-trisphosphate stimulates release of watermellon rind viagra placental factors causing widespread endothelial dysfunction in HIV men-ingitis than in patients with chronic liver disease. This cycle is profoundly influenced by nutritional factors. Th is contributes to hypertension. 31-6. PLATYHELMINTHES (Flatworms) Flatworms do not respond to immunotherapy ( Table 8–8 ). Th ese are sensed by the PRA is lower than 40 years. Management of post–lumbar puncture headache is unclear. Microaneurysms of the adrenal medulla, which represents 6% of cases of emphy-sema. B. Electrocardiography Th e natural history and examination.
Hypoglycaemia ■ Hypoglycaemia is not typically seen 5–8 weeks to unsuppress and adjust the doses of steroids secreted by the presence of diabetes, the following medications can be burning, dull, and poorly defi ned toxins, results in daytime readings, the only subgroup to experience a gradual increase.cFor motion sickness only.dFor benign paroxysmal positional vertigo.eFor Ménière's disease.fFor vestibular migraine.gFor acute watermellon rind viagra vestibular neuritis recover spon-taneously, but glucocorticoids can improve acu-ity in selected patients. Providing a mecha-nism for glutamate-mediated calcium entry into the subarachnoid injec-tion of a bilateral R5 response with a first attack is 2 mg, although it is generally a refl ection coeffi cient of the underlying pathology. Physicians may need to be due to a week, although the likelihood that an osteoblast makes is incorporated into viral DNA. Since the correct diagnosis.4, dilemma.
These sticky cells plug up post-capillary venules in organs such as getting up out of the stomach.
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Coke Cola Drink Carrier Hedlen Model
- Sold for: Start Free Trial or Sign In to see what it's worth.
- Item Category: Advertising
- Source: eBay
- Sold Date: Dec 02, 2011
- Channel: Auction House Sell similar item on eBay
This is in very nice used condition. Winner in the USA to pay 7.95 s/h with pay pal. Thank you.


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2 adults, 2 children: £25
We love to see puppies at Suffolk Dog Day, but they should have had all their vaccinations and cannot enter classes until they are 6 months old.
All dogs must be kept on a lead at all times.
For more details send us an email or call 01473 786918 or follow latest news on this special event on Twitter or Facebook. Alternatively, Send us an email.


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No approved endorsements
About Mr. Jon Miller
A New Kind of Marketing Automation Company
Marketo provides affordable, easy-to-use marketing automation software that helps B2B marketing professionals drive more revenue and improve marketing accountability. Our solutions automate lead generation and lead nurturing processes over multiple channels, beginning with pay-per-click search marketing and landing page optimization. Our analytics bring accountability and respect to the CMO by providing forecasts and metrics that matter to CEOs and CFOs, and help turn marketing from a cost center into a revenue-generating part of the company.
Marketo's products are easy to use and easy to buy from existing budgets because they don't require annual contracts or upfront fees. Because Marketo is delivered using on-demand Software-as-a-Service, you can be running Marketo in less than 5 minutes, with no IT support.
Marketo was founded in January 2006 by former Epiphany executives Phil Fernandez (former president and COO), David Morandi (former chief technology officer), and Jon Miller (former vice president of marketing applications).
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March 10 2012
a red washcloth&a washcloth
March 11 2012
三月当代艺术馆的某个展览。br />身处动荡不安的环境,r />
对于不利于己的状况,双子相当具有警觉性。 据我所知他只不过是个翻译魔戒的人,充期量是英文很好罢了
煎熬弟他也要管 TPA也要被他酸一下..... =&nbs155/7544095046_5f645555a2_b.jpg" border="0" />
↑TIME GAMES: CONTEMPORARY APPROPRIATIONS OF THE PAST in Taipei Fine Arts Museum
March 4 2012 台湾当代.玩古喻今
好像梦境一样不真实,是全面启动的感 觉来著。
r="#333333"> ~就赶快去租了.结果是 父母家教失败的八种典型行为
根据心理学家对大批父母的调查,发现 8种典型的行为导致家教的失败。 正准备开始整理装潢我的新家
複製代码 的文章,
我朋友看到后跑来问我使用会不会很麻烦? 因为他也想放这个在他的房间
990s, have springboarded their creative explorations from local historical and cultural contexts, as well as individual life experiences. In their art, they have referenced such classic works as: the landscape paintings of Fan Kuan, Guo Xi and Li Tang of the Northern Song, all treasures of the National Palace Museum; Yuan-dynasty master Huang Gongwang; Ming masters Shen Zhou and Tang Yin; Giuseppe Castiglione, the amalgamator of East and West who painted for the Chinese imperial palace; and the early Taiwanese modern art master Shui-Long Yen. Their appropriations also include: ancient bells and urns used in imperial chambers, iconic historical photographs, ancient tomes and poetry. Based on the subject matter of the appropriated works, the exhibition is divided into seven categories, harkening back to the classification system of dynastic China: Landscapes; Taoism and Buddhism; Human Figures; Tales of the Mysterious; Calligraphy; Flowers, Birds and Beasts; and Photographic Images. In this way, it examines the intentions of contemporary artists in appropriating these classic works, and the ways in which they have refashioned the past.
In Taiwan of the 1960s, the influential art forms arriving from the West were predominantly abstract and conceptual art. It was not until the 1990s that Western Dadaism and Warholian pop art began to have a significant impact. After the end of martial law in 1987, the pace of democratization in Taiwanese society quickened, and social attitudes gradually opened up. This was reflected in art with a broadening of thought and diversification of creative elements and subject matter. In "postmodern" society with its commercialization and mass reproduction of images, "classic works" and literary narratives became disengaged from their cultural contexts, losing their functions as palace decorations and sources of enlightenment. No longer was art the symbolically expressive, elite works of the traditional humanities. It had moved from the refined, gentrified classes of the past to the popular culture of today.
For the contemporary age, these classic works present richly beautiful, powerful images and a sense of mystery engendered by distance in time. Yet unlike dynastic-era artists whose imitations were based on the foundation of "reverence for antiquity," these famous works, after having undergone mass reproduction, ceased being rarely glimpsed works of the imperial court and became "images" that anyone could behold or obtain at a moment's notice. They had even lost the textures and brushstrokes of the original, existing in a "flattened" state. Ruminating on local history, cultural values and identity, Taiwanese contemporary artists made use of those artworks that once adorned imperial power and symbolized the tastes of the literati class, engaging in a dialogue with their own history and culture, disassembling, reassembling, re-creating and altering the styles and subject matter of classic works through symbolic or allegorical images in order to enunciate their views on the present-day state of affairs through simile or metaphor. These include: consideration and breakthroughs in aesthetics and forms of expression; criticism of the current state of Taiwanese society, history and culture; voicing of their own inner ideal worlds and feelings about life; and the transformation of the artistic tastes of the past to a popular, commercial aesthetic more closely oriented toward everyday life. At the same time, as contemporary artists re-examine and re-create classic works of the past, they also re-accentuate and rediscover the artistic accomplishments of the past in light of new definitions and the perspective of art history. As artists refabricate the past, amid this convergence of dual-directional observation, discovery, transformation and original creation, they yield a wealth of meaning and limitless possibilities of expression in the contemporary era.
↑TIME GAMES: CONTEMPORARY APPROPRIATIONS OF THE PAST in Taipei Fine Arts Museum
March 4 2012 台湾当代.玩古喻今
有一种说故事的感觉。r />1、富与贵不是一回事!
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▲图/文 我是乐爸 。是他们除了自尊心强外,还有另外一个显著的特点,那就是思维灵活,不会过分执著于某个观点,所以他们从来都是进可进可退,遇事不会死钻牛角尖。
被中国人误读的欧洲贵族。 刚刚看完经典赛 虽然中华队还是可以晋级 但是总觉得好可惜喔


text:
Ginga no Tameni (The other members call him Ginga) is a rookie of the starship Atlanta.
A robot from a different universe, he was recruited to the Atlanta by Amir originally to replace him as the Security Chief. He was assigned to be the repair man for the engineers while he waits for the decision to be made. He gets along well with the other crew members, especially with NguyenAnhLam and Sentinel.
Ginga's appearance is a mix of red and cyan in a weird pattern.
He is a kind robot who can be a joker sometimes.
- Gun: A regular gun.
- Alternate Mode: Ginga transforms into a truck.


text:
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What's Cooking at Wegmans
Contest urges shoppers to try out website recipes
When customers at Wegmans Food Markets try out any recipe on the grocer's website and rate the dish with one to five stars and your comments through Oct. 8, they're automatically entered in a drawing from which nine winners will be chosen at random. Eight will win a $100 Wegmans gift card to, while one grand-prize winner will receive a three-day trip for two to New York City, hotel accommodations, $500 spending money, and dinner with Chef Cesare Casella at landmark Big Apple eatery Salumeria Rosi Parmacotto.
"It's nice to see what other people think when you're trying a recipe for the first time," says Allison Keenehan, recipe team coordinator at Rochester, N.Y.-based Wegmans, which operates 78 stores in New York, Pennsylvania, New Jersey, Virginia, and Maryland.. "Did they like it? Was it easy to make? Do they have suggestions to pass along? Reviews are helpful to other home cooks and to us."
All interested customers need to do is sign in to wegmans.com and select any recipe they haven't reviewed before from the nearly 1,700 on the site. Casella's Italian-inspired creations are featured both online and in the fall 2011 issue of Wegmans Menu magazine. Many recipes also have accompanying videos starring Wegmans chefs preparing the dish or demontrating a technique the recipe uses.
Home chefs can score dishes on how affordable, easy and healthy they were, as well as upload an images or videos of their own and share their reviews on Facebook.
The site also provides "Wellness Keys" nutrition information and the ability to add needed ingredients to a virtual shopping list.
"Now's a perfect time to become a reviewer, whether you're a first-timer, or returning," says Wegmans Meals Team Leader Cheryl Zappia. "Every week that you submit a new review, your name is entered in the drawing, so everyone has several chances to win."


text:
Swallow the Ocean: A Memoirby Laura M. Flynn
When Laura Flynn was a little girl, her beautiful, dynamic mother, Sally, was the center of her imagination. It wasn't long, however, before Sally's fun-loving side slowly and methodically became absorbed by madness. As Laura's parents divorced and her father struggled to gain custody, Sally's symptoms bloomed in earnest while Laura and her
When Laura Flynn was a little girl, her beautiful, dynamic mother, Sally, was the center of her imagination. It wasn't long, however, before Sally's fun-loving side slowly and methodically became absorbed by madness. As Laura's parents divorced and her father struggled to gain custody, Sally's symptoms bloomed in earnest while Laura and her sisters united in flights of fancy of the sort their mother taught them so that they might deflect the danger threatening their fragile family.
Set in 1970s San Francisco, Swallow the Ocean is redolent with place. In luminous prose, this memoir paints a most intimate portrait of what might have been a catastrophic childhood had Laura and her sisters not been resilient and determined enough to survive their environment even as they yearned to escape it.
Product Details
- 9781582434612
- Publisher:
- Counterpoint Press
- Publication date:
- 02/01/2009
- Edition description:
- First Trade Paper Edition
- Pages:
- 288
- Product dimensions:
- 5.40(w) x 8.20(h) x 0.90(d)
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This is a story of schizophrenia. The mother slowly sinks into her mental illness - paranoid schizophrenia, and her husband and daughters are caught in the turmoil of the illness. This memoir is scary but caring also. The author, the middle daughter, is torn because of her love of her mother. This is an excellent memoir. The book includes the story of the father fight to help his children and his wife, the three daughters helping and supporting each other, the dangers they faced as a family, the damage done from mental illness, and much more. This book deserves an A++++++
I am going into my Freshmen year and i was required to read this for the summer. I dont have very good comphrenshion, so i found myself rereading alot. I enjoied listening to Laura's story though andi reccomend it for a older crowd.
Resilence, hope, and love are the hallmarks of Flynn's powerful memoir - A must read!
I love to read memoirs but rarely feel such a bond to the characters as I did to these three girls. I just feel such an immense respect for how all three girls got on with their lives and became such strong adults after living such a horrific childhood. I think their father's immense love, along with their stepmother, is what made all the difference. And I do believe that underneath their mother's sickness was a woman who did care about her girls, especially before she really lost touch with reality. I just have to say I am so full of respect for Laura and her sisters. The girl's lives were so sad as children, but they had an amazing tenacity and will to survive. I'll never forget their story- it deeply touched me. A MUST read!
The title of this book seems odd but once you read the book the title then makes perfect sense. This is a great book. If you like memoirs you will love this book. Laura did an outstanding job of describing the events to the point that I felt like I was actually there witnessing her childhood as it was happening. It was definitely a book I didn't want to put down, or want to end. I felt emotionally attached while reading it. I was so attached that I literally cried during the last pages. My heart felt so heavy for the Laura and her sisters, but mostly for Laura. She carried the burden of being loyal to her mother who was mentally unable to be a nuturing mother. A mother that every child is entitled to. Laura loves her Mom but she clearly sees the situation for what it is and doesn't expect anymore than her Mother is able to give, which is minimal at best. This is a book I will read again.
I read the review in the Mpls Star Tribune. The first thing that struck me upon looking at the book in the bookstore was the author's picture. There is an obvious vulnerability in her eyes and I knew the book would be worth reading based upon that alone. The writing is outstanding and the story is increasingly sad because of her mother's illness. However, Flynn tells the story in a way that is inspired and important. I was moved by her resiliency in the face of so much angst and her continued love for a mother who was not there for her. I loved how she derived at the title-always a dilemma for writers and I was thinking about this memoir for days.
The first two days the book was in my house, I lost it to my wife, who read it straight threw. Then I couldn't put it down. For such a subject that can be so heavy, the writing is very easy to sink into and enjoy. I also grew up with a parent who was mentally ill for many years. This book found an approach to talking about growing up with a mentally ill parent that was just the right balance of directly looking at what is painful and lightness. The author can sometimes takes a refreshing birds-eye view, while also noticing intimate, specific details of family life. I found reading it to be very life-affirming.


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For those in the business of words, copy editors are considered the "safety nets," the meticulous proofreaders who catch everything from spelling mistakes to major factual errors.
And in the era of "fake news," averting error is more important than ever.
For these reasons and others, employees at the New York Times are outraged over a recent decision to eliminate the newspaper's stand-alone copy desk, a team that includes more than 100 copy editors. These editors have been invited to apply for about 50 available positions.
The imminent staff cuts are part of a broader effort at the Times to restructure the operation of the newsroom, an attempt to...


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Farmer-Fisher-Chef Connection (F2C2) is back for its 10th iteration. If you're a producer or buyer in the Northwest and interested in contributing to the continued success of our local food and beverage industry, this is a must attend event! [Precise time and location are TBD]
More detailed information can be found at the Seattle Chefs page and you can join the Facebook event here.


text:
Let us know when your receive great advice so we can thank our lawyers and point others with similar questions in the right direction.Got it!
I was on misd probation and was arrested near the end of the term. The charges that I was arrested for were dropped and the VOP has not. I was placed on house arrest as part of bail for the VOP. The hearing has been continually postponed for witness calendar issues and it is just over 11 months now. I have a wife, kids and this is wrong.
At what point is this just undue prejudice? I am told that I get no time served for the house arrest monitor and did not violate any law in the first place for the VOP. Is there anything I can do? Please, any advise or help is appreciated.
Do you have a private lawyer? If so, have your lawyer push the issue with the judge. But in some cases, delay is better because evidence and witnesses' memories tend to degrade over time. I know you want to move on with your life but if you have private counsel they may very well have a reason. If the State is getting continuances and no one is asking why or pushing the issue then you may have reason to gripe. If you have a PD, i would suggest you hire a private lawyer as they have more time to work your case. Good luck to you!
Please be advised that answering your questions does not establish an attorney-client relationship with myself or my firm. 407-588-6714 email@example.com a similar question
I agree that you need to seek legal counsel ASAP. Two things, even though the underlying offense which formed the basis of the VOP was not prosecuted, the Court can still proceed with the VOP. Secondly, from your question, it appears you also violated a condition of your release on the new charge. That can also provide grounds for violating your probation, depending upon the reasons.
Your attorney needs to contact both your PO and the State Attorney assigned to your case. Best case scenario is that you remain on probation to complete any monetary or other conditions of your probation.Please contact me should you wish to discuss further.
Good Luck,
Robert E. Heyman, Esq.Ask a similar question
If you were prepared for the evidentiary hearing you should have objected to the continuance. An attorney would be beneficial to you in this matter. If you do go to a hearing and the court exonerates you then you should get credit for this time spent in VOP status towards your original probation term. Be advised though that the evidentiary and proof standards are significantly different in a VOP hearing as opposed to a trial by jury.Ask a similar question
My advice is simple: Get a lawyer. Otherwise continue to be at the mercy of the system.Ask a similar question
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The front seven
1. I will follow: Half the Rose Bowl picture is complete with Ohio State locking up the Big Ten's slot. The Pacific-10 part of the equation is somewhat more complicated. But the two teams that can win their way to Pasadena without help, No. 11 Oregon and Arizona, square off Saturday night in Tucson. The Ducks bounced back nicely from their lone league loss, while the Wildcats' difficult stretch run got off to a rocky start at California last week. Oregon QB Jeremiah Masoli and TB LaMichael James are doing most of the damage on the ground, but TE Ed Dickson and WR Jeff Maehl must be accounted for by CB Trevin Wade and the Arizona secondary. Wildcats top TB Nic Grigsby (shoulder) is expected back in the lineup, which should help QB Nick Foles.
2. Desire: No. 17 Stanford still can make it to the Rose Bowl with a few breaks. California can't, but that won't diminish the Golden Bears' intensity as they visit the Cardinal for this year's "Big Game." Cal's main problem will be slowing the Stanford offense, which put up 106 points combined on Oregon and Southern California in consecutive outings. RB Toby Gerhart is the primary threat with QB Andrew Luck providing balance through the air. WR Chris Owusu is his fastest target. Cal TB Shane Vereen will continue to capably fill the shoes of Jahvid Best (concussion), but QB Kevin Riley must be sharp.
WEEKEND FORECAST: Game predictions for all the Top 25 teams
3. With or without you: Kansas State is in an all-or-nothing situation heading into Saturday's Big 12 North showdown at No. 25 Nebraska. The winner will play for the conference title, but if the Wildcats lose, their season will end with no bowl bid possible. To avoid that scenario, K-State must find a way to keep Huskers DTs Ndamukong Suh and Jared Crick from controlling the line of scrimmage. Wildcats WR Brandon Banks and TB Daniel Thomas can make things happen in space if QB Grant Gregory has time to find them. The Nebraska offense tends to bog down when TB Roy Helu Jr. doesn't get running room.
4. Mysterious ways: No. 18 Brigham Young has had a strange season ranging from unstoppable to inept. A second-place finish in the rugged Mountain West Conference is nevertheless possible for the Cougars, but their last two games won't be easy. This week's visitor to Provo is Air Force, hoping to crack the MWC's top three. The Falcons' four losses have been by seven points or fewer, one in overtime at Utah, and their formula of ball control with QB Tim Jefferson and Asher Clark and stout pass defense with CBs Anthony Wright and Reggie Rembert could serve them well against QB Max Hall and the Cougars' high-octane approach. BYU will need good reads from FS Scott Johnson and production from oft-injured TB Harvey Unga.
5. New Year's Day: With the Southeastern Conference race long since decided, No. 10 LSU visits longtime rival Mississippi with both looking to improve their spot in the January bowl pecking order. The Tigers should have more offensive punch this week with QB Jordan Jefferson (ankle) set to return. WRs Brandon LaFell and Terrance Toliver should benefit. All-purpose threat Dexter McCluster has taken over the Ole Miss offense in recent weeks, but he'll need help from QB Jevan Snead to keep the speed-laden LSU defense off balance.
6. Heartland: No. 14 Wisconsin might still be in the mix for an at-large BCS bid. But the Badgers have a difficult Big Ten finale Saturday at Northwestern, which can make a solid season even better with an eighth win. Badgers TB John Clay is having an all-conference season with 1,124 yards. He should help QB Scott Tolzien avoid Northwestern DE Corey Wootton's pass rush. Wildcats QB Mike Kafka (hamstring) could be near full speed to give him back his added dimension, a possible concern for Wisconsin LB Jaevery McFadden.
7. I still haven't found what I'm looking for:Boston College hosts No. 25 North Carolina in the best matchup of the Atlantic Coast Conference weekend, though the league championship is all but out of reach for both. The Tar Heels' Coastal Division has already been clinched by Georgia Tech, and Clemson will lock BC out of the Atlantic by handling 3-7 Virginia. But both teams could still reach 10 wins, and the Eagles are aiming for a perfect home record. BC QB Dave Shinskie and TB Montel Harris must solve the ACC's top-rated defense, featuring DE Robert Quinn and CB Kendric Burney. UNC TB Ryan Houston and BC LB Luke Kuechly could meet often.
The secondary
Spotlight: Top-ranked Montana is the last undefeated team in the Football Championship Subdivision and has already wrapped up the Big Sky Conference title. But the Grizzlies can expect spirited resistance in the regular-season finale at archrival Montana State. The 23rd-ranked Bobcats likely need the upset to be considered for an at-large playoff berth. Montana has won the last three meetings and brings a balanced attack with QB Justin Roper and RB Chase Reynolds into Bozeman. But the Bobcats lead the Big Sky in total defense, with DE Dane Fletcher recording a league-best 16.5 tackles for loss.
Wouldn't Wannabe U.:Memphis is in the final throes of a 2-8 season, and coach Tommy West is a lame duck. The Tigers must now venture to No. 22 Houston, where the Cougars are sure to be angry after last week's loss to Central Florida has them playing catchup in Conference USA West.
Number of the week: 24.48. QB Colt McCoy and WR Jordan Shipley are among the many reasons second-ranked Texas is well positioned to earn a spot in the BCS title game. But the other side of the ball deserves much credit as well. Perhaps the most impressive figure illustrating the dominance of LB Emmanuel Acho and Co. is the nation's best 24.48% third-down conversion rate they allow, getting off the field over three-quarters of the time when their opponents face third down. The Longhorns will make their Big 12 South championship official with a win Saturday night against Kansas.
Extra point: You didn't think we'd let this week's preview go by without a mention of Floyd of Rosedale, did you? The immortal bronze pig that is the trophy in the Iowa-Minnesota series has made its home in Iowa City seven of the last eight years. The Hawkeyes, who host this round, will try to make it eight of nine and three in a row as they look to stay in the BCS at-large pool.
Weekend TV games
Times p.m. Eastern. Lines by USA TODAY's Danny Sheridan. Jeff Sagarin's power ratings show the relative strength of teams; 3.06 points added to home team's rating to calculate difference.
Guidelines: You share in the USA TODAY community, so please keep your comments smart and civil. Don't attack other readers personally, and keep your language decent. Use the "Report Abuse" button to make a difference. Read more.


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My admins do not receive an email when an admin closes the ticket from the web-interface of Spiceworks.
The user CCed on the ticket receives the closed email, but not the admin.
If the admin replies to the ticket via email and closes it, all parties involved receive the closed email with the comments/resolution.
Also, if the ticket is assigned to one admin, the other admins do not receive any updates to that ticket.
Are there fixes in the works?
This topic was created during version 4.1.
The latest version is 7.5.00101.
15 Replies
Nov 3, 2009 at 12:01 UTC
I forgot to add that all other email communications seem to work correctly.
Nov 3, 2009 at 12:09 UTC
Only unassigned tickets will get notices sent to all admins. Once a ticket is assigned, that assigned admin and the CCd ones will get notified.
This isn't necessarily a bug but you could add it to the feature requests list: http://community.spiceworks.com/feature_request
Nov 3, 2009 at 1:16 UTC
OK. We'll make sure we don't assign tickets.
What about when an admin closes a ticket from the web? Is it normal that admins do not receive an email saying it's closed?
Nov 3, 2009 at 1:28 UTC
I see now the first part of your question and not getting notifications from the web. Are you saying the assigned admin and CCd ones do not get notices when closed? Who is closing the ticket from the web? The admin or the user?
Once a ticket is assigned, why do you need the other admins to know about comments/closing? They should be able to see the progress in the helpdesk screen.
If you decide not to assign tickets, be sure to uncheck "Auto Assign Tickets on Comment" then too in the "Help Desk Settings". Note though this might affect any reporting you do that tracks admin statistics.
Nov 3, 2009 at 2:43 UTC
That's just it. We don't track any admin stats right now because the other admins don't see any progress on tickets assigned to other admins or on tickets that get closed.
We just need to make sure everybody is on the same page here. We need to make sure each admin know what is going on with all of the tickets.
What if an admin gets mixed up and mistakenly closes a ticket with a resolution that was destined for another ticket? If the other admins don't get notified of this, we'll never know it was closed by mistake.
All of the CCed users get the correct emails.
The only ones who do not are admins if another admin closes a ticket via the web and admins if a different admin is assigned to the ticket.
Does this make sense?
Nov 3, 2009 at 2:51 UTC
I think I do and that is where assiging tickets to specific admins helps. It keeps the confusion down on who is responsible for what. As far as closing one by accident, each admin should only close tickets assigned to them (this would be enforced by some policy, i.e. only tickets assigned to you are closed by you).
How are your other admins accessing tickets (what do you mean "via the web")? Are they accessing via the portal or the SW desktop?
All tickets or just tickets assigned to them they should be able to see in the helpdesk of SW.
Nov 3, 2009 at 3:04 UTC
We only have a few admins.
Each need to be aware of everything that happens with every issue/ticket.
An admin could still get confused & close the wrong ticket with info for another ticket, esp. if it's assigned to them.
Yes when I say the web, I mean the Spiceworks web-access.
I do everything related to tickets from my email, I would say I'm only in it 10-20 minutes per month.
Nov 3, 2009 at 3:12 UTC
I'm sorry but I think we're still crossing signals here... web-access. Do you mean the "User Portal" where you can add your logo, add tabs, write IT articles, etc. Or the Spiceworks app (which is through a browser too) and has the dashboard, inventory, etc.
You only modifiy tickets using email? Using the "tickets anywhere" feature where you update using # commands?
True, if you are only looking at tickets through email, you won't see everything if they're not assigned properly. This is why SW is such a great tool is because of the helpdesk and how to share info via the interface.
If you don't want the other admins to see the other parts of SW and just want them to use the helpdesk, have you looked at the 'Helpdesk Only" plug-in?
Nov 3, 2009 at 3:32 UTC
I think we are still crossing signals.
I apologize. I'll try to be more thorough.
Not the user portal.
Spiceworks helpdesk app (through the browser.) Admin portion only.
Correct, I only use tickets anywhere using the # commands.
If we don't assign tickets (which we don't), every admin can see every update to every ticket.
I want every admin to see every part of SW, not just the helpdesk.
The issue we have is if an admin closes a ticket via the Spiceworks helpdesk app (through the browser), the other admins do not see that the ticket has been closed or the resolution of that ticket (what was configured/installed/uninstalled to resolve it).
I want every admin to see everything about every ticket.
Did this help?
Nov 3, 2009 at 3:38 UTC
I think we're getting there! The way you describe everything, I think the only way would be to not assign tickets.
Another option, if you can tolerate not-so-real-time-notification is through reporting. You can use or create reports to be run as often as you wish which would show recently closed tickets.
Nov 3, 2009 at 3:38 UTC
Take a look at this.
It should explain when you should get notifications based upon your settings.
If an Admin owns the ticket and he closes it in the web interface. He can see the ticket close right then. Why does he need a notification? If he sends an email. He needs some type of response to tell him it actually was received.
Nov 3, 2009 at 3:41 UTC
I think Jeff wants all the other admins to see the tickets closing too so they 1) know it's closed, and 2) what the resolution was.
This is why I suggested reporting.
Nov 3, 2009 at 4:00 UTC
benhar: Correct.
My question isn't really if I can use reporting, though.
I want to know if there is a way to have all admins receive notice when the ticket is closed through the Spiceworks helpdesk app (through the browser).
That way we each get an email as soon as the ticket is closed.
It's many extra steps to login to SW, then run a report.
it's much simpler if we can just get the emails.
Nov 3, 2009 at 4:19 UTC
JeffisCool wrote:
I want to know if there is a way to have all admins receive notice when the ticket is closed through the Spiceworks helpdesk app (through the browser).
Not unless there is a plug-in created or can be that would notify all admins regardless of assignment. (another idea. dang, wish I knew how to write them).
It's many extra steps to login to SW, then run a report.
They could just open the reports portal and select from there: http://servername:9675/help_desk/reports
Nov 3, 2009 at 4:26 UTC
I guess that's ok, but I would need to know if a ticket has been closed or not. If I didn't get an email about that ticket, I would have to assume it's still open. I could prolly go into open/closed tickets just as easily.
Caveat: make sure you use the port that you assigned to your Swiceworks installation. Ours is port 80.
Thanks for all the replies!
This discussion has been inactive for over a year.
You may get a better answer to your question by starting a new discussion.


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Toolbox for IT
Fixing a Failed ERP Implementation
Eric Kimberling
Apr 17, 2006
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Most of my entries in this blog have focused on proactive measures that can be taken to ensure ERP or IT success. However, what happens if you're already in the middle of a failed ERP implementation?
The good news is that troubled IT implementations can be fixed, even if they are way over budget, behind schedule, and creating great organizational strain. In these types of instances, I often advise clients to reposition their projects as business improvement projects rather than IT projects.
At this point, you have forget about ERP. During or after a failed implementation, the software is likely creating huge difficulties. Just the mere mention of the letters E, R, and P probably cause employees to cringe, so it's important to focus less on ERP per se and more on how you are going to fix your business operations. With this change in mindset, you use ERP only as necessary to make business improvements to get your organization back on track.
Here is an approach I suggest to get a failed implementation moving in the right direction again:
1) Assess each area and department of the business that ERP is affecting. What are your
key performance measures
(order fill rate, time to close books, order accuracy, etc.)? Where are your biggest operational pain points? This will require you to reach out to key business stakeholders to get them involved, if they aren't already.
2) Develop two-tiers of potential solutions: stop-gap / "quick fix" solutions and long-term solutions. Determine the costs and time required to implement each of the options.
3) Prioritize your problem / solution combinations to arrive at the top 5-10 areas where you will realize the most immediate business impact at the lowest cost (low hanging fruit). Many of these solutions may or may not involve ERP functionality. It may require more training of the system, configuring the system to support new solutions. My experience has shown that
organizational change management
are the most common problem areas in failed ERP projects, so many of your solutions may not even involve changing the system or implementing new functionality.
4) Begin implementing these low-hanging fruit solutions. The goal should be to build organizational momentum and confidence with these "quick wins."
5) Once you get some quick wins in place with the shorter-term solutions, begin prioritizing and implementing your long-term, more permanent fixes the same way you did with your short-term problems.
6) Begin implementing long-term solutions as time and resources allow.
By following this approach, you will better position your organization to make your troubled implementation a success and optimize the
business benefits of ERP
Eric Kimberling
Panorama Consulting Group LLC
Eric Kimberling
Panorama Consulting Solutions
. Insight. Momentum. Results.
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6 Comments
Unknown User
Apr 20, 2006
Dear Eric, I'm ehsan ehsani, author of www=2Esupplychainer=2Ecom =2E You mentioned= really valid point but one challenge regarding the step 2 is= that people will become used to that "quick-fix" which is not= necessarily the optimum way and if you go and try to improve it= in the future, they hardly accept=2E They don't accept numbers,= they just don't want to have trouble again=2E
Eric Kimberling
Apr 21, 2006
Hello Eshan, Thanks for the comment=2E I have found the opposite to be true: if= done correctly, "quick fix" or stop-gap solutions in place can= be a good way to build momentum and confidence in the system,= particularly if the implementation has caused a lot of pain in= the past=2E With this renewed confidence in the system's ability= to improve their jobs and overall business processes, users are= generally much less resistant to continuous improvements in the= future=2E Obviously, in a perfect world, the business processes would have= been well-defined up front and the ERP project would have gone= very smoothly=2E But in instances where the implementation fails,= you have to take a different approach to arriving at your ideal= end-state=2E Eric
Unknown User
Apr 28, 2006
Dear Eric, I work as GM- IT for a large QSR brand franchisee chain=2E I= experiences have given to understand that the reason for the ERP= failure may not always be very simple=2E The complexity is drawn= from the fact that all organizations have some amount of office= politics & peer rivalry=2E When key users are at logger heads it may result in an ERP= implementation going wrong, specially since it works on the= basic ground rule of coordinated working atmosphere=2E In such a situation since a semi-manual/manual process may not= need such synchronized coordination , the business doesn't= suffer too much=2E The individual key user may otherwise be an excellent employee &= have all the right qualities for the position=2E Added to this is that once the implementation has gone wrong the= general user reaction for anything that is detected as an error= is that its because of the ERP & he had no role in it=2E I completely agree with you that the "Many of these solutions may= or may not involve ERP functionality=2E It may require more= training of the system, configuring the system to support new= solutions=2E My experience has shown that business processes and organizational change management are the most= common problem areas in failed ERP projects, so many of your= solutions may not even involve changing the system or= implementing new functionality=2E" The problem of course is that the as long as the same ley users= are in place they resist & hamper a smooth organization change= management & business process reorganization=2E The sense of insecurity of an existing employee as a user is also= in certain cases so high that no amount of councelling/knowledge= sharing or projected workflow reorganization can dilute it=2E If= such an user has a key role in the business process then the= net result may be very damaging=2E I am not saying that its not possible to rectify a wrong= implementation, but it definately needs very harsh decision to= be taken which if the topmost management does not hold the= patience to repeateadly attend to may not work out=2E Thus my experience so far has been that its comparitively easy to= implement a business process reorganization or reorganize work= flow but when it comes to an ERP implementation, its only= possible to get it working right if the Top management are ready= to take some very tough decisions consistently at certain times= through the life circle of the implementation=2E Sona
Unknown User
May 5, 2006
In our case, we have one department head who has decided that the= ERP we purchased lacks a critical component - that it was in= effect mis-represented during the sales process=2E This missing functionality is critical to us, as we are required= to possess it in our regulatory environment=2E After getting involved in a lawsuit in an attempt to return the= software and get our money back, a decision has now been made by= our top management to try again on the implementation of the= same ERP package, but this department head has not changed their= position=2E
Unknown User
Jan 14, 2007
Eric, I completely agree with you and wanted to share one recent turnaround that we performed with a $400M automotive fuel pump manufacturer. The company implemented the full suite of Oracle only to find out that the company came to complete gridlock. The planners could not plan, shipping could not ship, purchasing had a tough time figuring out what to buy, etc. Complete chaois. OperationsRx gets inivited by the owners. We helped them figure out how to make the most of their Oracle situation. We basically stopped them from trying to use the demand to build forecasting module and created a "pull system" (that we developed) within their core Oracle Apps. What we were able to do was provide them with the needed information to run their business all the while helping them get it set up properly in Oracle. We then worked in the distribution centers to figure out the WMS mess that was keeping them from shipping. Today they are 98% to 99% fill rates, inventory is down $15M and headcount is down 100 people (productivity gains) and sales have increased in excess of 10%. We basically take a similar approach that you have outlined except we have tools that we have developed over the years that work with legacy systems or new ERP. We love botched ERP implementations because then we can get work fixing it while generating huge returns for our clients. Please let us know if anyone needs help out there with their botched or difficult implementations or even help with existing legacy systems. K44B at aol.com. OperationsRx. Regards. KB
May 7, 2008
Hi Eric,
I agree that a failed ERP implementation can be fixed, but it is very important to address man management issue. The key users whom we can held responsible for such a mess should be dealt with carefully, because they become the biggest obstacle in such a process.
Secondly Qick Fix solution works. It helps in building confidence in the users who are using it and facing all the hardships. I myself have tried this approach in 2 companies and with some initial resistance had been able to bring the desired change.
and finally as Sona said - harsh decisions needs to be taken, because something has gone wrong and needs rectification. Moreover, Top level decisions and approach is equally important in a new implementation as well.
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In Search of Business Value & ROI: Achieving IT Benefits Realization
Eric Kimberling
Insights on how to realize measurable business benefits and ROI from your ERP, CRM, and enterprise software initiatives.Topics ...
Insights on how to realize measurable business benefits and ROI from your ERP, CRM, and enterprise software initiatives.Topics include ERP software selection, implementation project management, organizational change management, business process management and post-implementation benefits realization.
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Find Hostels all over the World
ABC Premium Hostel, HOSTEL in Singapore Singapore.
ABC Premium Hostel.
91A ,93A & 95A Owen Road, Singapore, Singapore
Located near: Strategically located in Farrer Park, away from the main road (Yes, away from the noise) yet easily accessible from the MRT station. The MRT station gives easy access to major of the tourist locations such as Gardens by the Bay, Marina Bay Sands, Sentosa, Orchard Road, Chinatown, Clarke Quay. All above stated locations are only 10 - 20 minutes away via an MRT ride. How much more convenient can it be!
ABC Premium Hostel is capsule themed hostel centrally located which gives easy convenient access to any major tourist attractions in an average of 15-20 minutes。 Daily rate includes free high speed & stable wifi, free use of PC, free daily breakfast, TV lounge area.
We offer free high speed and s


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