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12 Pieces Of Advice For IT Service Desks – From A Customer!
Posted by Stephen Mann on June 28, 2012
- 962 Recommendations
- 13 comments
Following the recent announcement of Forrester's Voice of the Customer winners and while we wait for the release of a new Forrester book on Outside-In thinking, it seemed an opportune moment to look at the IT service desk from the perspective of its customers (or end users if you are still that way inclined). So the main body of this blog has been written by such a customer – they don't work in IT they are just heavily dependent upon IT to do their job. This is how they feel …
Pre-service desk - old skool IT support seemed to work
It feels as though life was much easier before the service desk was introduced into my life. One "IT guy" supported circa 100 staff and was accessible via phone, email, IM, and by simply walking across the office floor. Times change, businesses grow, and technology becomes more complex and so we have to move on. The local (and friendly) "IT guy" gets replaced by a faceless IT team, usually locked-up in the basement floor, and suddenly we have to jump through a series of hoops to get our IT queries answered. There are incidents, requests, catalogs, and tickets, and all my colleagues and I want to know is "Why can't I log into my email?" and "Can you fix it quickly, please?"
Thinking bigger picture
That said in reality does it really matter to a customer whether:
- Their IT support is run by one "IT guy" or via a service desk?
- They have an all-singing, all-dancing IT service management tool from one of the Big 4 vendors or a somewhat more basic platform from a vendor new to the market?
- There are five service desk staff or 100?
The chances are that IT's customers really don't care about any of this. No, all that really matters is that:
- Their day-to-day technology works sufficiently enough for them to be able to do their jobs.
- If they have an issue they can easily and quickly contact somebody to fix it.
- They receive good customer service (or are least treated cordially).
It's important to remember that IT is not just about the technology, but that it is about the people. Customer service is an integral part of any job, specifically in IT, and it shouldn't be considered any less important than the technology itself.
A customer's view on a service desk's commitments to the business and customers
Anybody associated with the service desk should be committed to providing good, if not outstanding, customer service and should consider the following 12 areas:
- Never put the service desk before your customers. Don't implement strict procedures whereby you will only deal with issues that are submitted as a ticket and confined to the service desk. Instead take in requests/incidents via every method of communication available to you and your customers – make yourself more widely accessible. It's about helping people work not following IT-created processes.
- Always listen to the customer and their issues. It's important that you don't just hear the words but that you understand the tone of voice (and where appropriate body language), and most importantly that you don't rate the severity of the issue against the IT manual you have in your desk drawer. The customers' problem may not be of high importance to the IT department but it's important enough to the customer for them to have taken time out of their precious working day to seek advice and help.
- Respond to customer needs. Nobody wants to hear the word "no" or "we can't help." Even when you cannot meet all customer needs or fix all their issues there will always be something that you can do to make their IT (but business-affecting) issue easier to deal with.
- Anticipate needs. Don't make a decision based solely on how it works for the IT department. You need to think about how it affects the people in the organization. Remember that if IT fails business people cannot do their job properly, and chances are these are the people making money for the business. Remember that they probably pay your wages – you are their overhead. Put yourself in their position in the context of IT and support.
- Treat customers as human beings. Know who they are (including their names) and what their IT needs are. Do not regard them simply as a "ticket number."
- Help your customers understand life on the service desk. Maybe if your customers better understood the issues you are facing (and the larger corporate IT issues) they might be less inclined to complain about service and IT as a whole? Also ensure that your customers are familiar with the service desk – you may have the best IT service management tool on the market but if your customers don't understand how it works the chances are that they're just going to get confused, impatient, and angry.
- Learn how to apologize. You need to know how to say sorry for IT mistakes regardless of whether you caused them or not. Your customers are probably not concerned with who caused the issue; they just want somebody to take responsibility for it, to acknowledge that a mistake was made, and to help them fix it.
- Value your customer complaints. You may not like them but ultimately they may help you. When a corporate machine wipes itself clean owing to a virus don't tell the customer it's their fault due to something they downloaded when corporate IT security has failed to do its job properly (I'm also sure I don't have the rights to download stuff anyway).
- Get regular feedback. Encourage and welcome suggestions on how you can improve IT support, this will help prevent future issues with support and also help you better understand your customers.
- Provide regular communications to the business. Let your customers know what work has been done (and is being done) to improve IT service delivery and keep them informed of potential upcoming issues/downtime. So don't let the good work you are doing stay hidden in the background, and don't expect customers to guess when you're performing maintenance that will prevent them from accessing corporate networks or services.
- Ensure that you can support all employees. You need to appreciate that not everybody works in the same office as IT Support staff - you may have global offices or remote workers. Informing external staff that you will "fix the issue when you are next in the office" is simply not good enough. These employees are just as important to the company as those based in your office and their IT issues are no less critical.
- Don't treat your 'customers' like five-year-old children. Everybody appreciates the concerns around security but putting machines into complete lockdown to the point where they probably need an admin password just to fire up Microsoft Office is not acceptable (I jest here). Significant working hours are lost due to minor issues that could have been quickly and efficiently fixed by the employee themselves had they had the appropriate access.
To summarize
I'm not trying to "preach to the choir" here. I'm not claiming to be an expert on the service desk. I don't have a professional qualification on "how to provide excellent customer service." Perhaps I don't even understand the basic concepts of IT service management. However, what I am is more important than any of this because I am a CUSTOMER.
You can learn more from me then from any number of books, Google searches, or team meetings – because I live the life of a customer and I know what I want and need from my service desk and IT as a whole.
Some of you may be reading this thinking "why are you stating the obvious?" If you are then good, perhaps you are already keeping your customers happy. There again just because you know all of the above doesn't necessarily mean you are implementing it, does it? In the words of Goethe: "Knowing is not enough; we must apply. Willing is not enough we must do."
Final thoughts from me
So that is the view of a service desk customer, I was going to highlight my favorite commitments but then realized that it would be most of them. This anonymous customer might not be indicative of all IT service desk customers BUT have you taken the time to check? Do your metrics highlight such IT failures or are you happy that your IT support is absolutely marvelous? It probably isn't – ask your customers.
Finally, thank you to the anonymous person who wrote 90% of this blog and, as always, your comments are appreciated.
Follow-up blog: http://blogs.forrester.com/stephen_mann/13-01-31-is_your_it_service_desk_customer_experience_up_to_scratch
If you enjoyed this, please read my latest blog: http://blogs.forrester.com/stephen_mann
Yes, some are thinking that
Comment from James Gander (not verified) on Thu, 06/28/2012 - 16:30
Yes, some are thinking that you are stating the obvious, but like so much in life, sometimes the obvious is missed.
I seem to remember that when I was first introduced to ITIL, I thought it was just common sense written down (ok there were / are gaps, but I speak as a generalisation). At the recent itSMFnz conference, many people went away from listening to speakers commenting that it was common sense and obvious, yet all were really glad to have it re-iterated.
No matter who we are, or what we do, we quite often forget the obvious stuff and try too hard to do what we think is right, rather than what we know is right.
Thank you
Comment from Stuart Rance (not verified) on Thu, 06/28/2012 - 18:27
The most valuable thing that a customer can do is to give us honest feedback, this is one of the most valuable inputs to continual improvement or the services we offer you.
Your points may be obvious to some of us who have been around for a long time, but it is important to repeat them as often as is needed to get the point across to everyone who is involved with delivering IT services.
Thank you.
In any business the most
Comment from IT Support Birmingham (not verified) on Mon, 07/09/2012 - 05:20
In any business the most important thing for a businessman should be the satisfaction of his customer. It is so necessary thing. If he earns the trust of customer then the money comes automatically...
Sadly, the rest of us live in reality
Comment from Stephen Booth (not verified) on Wed, 07/11/2012 - 09:53
The old "IT guy in the corner of the office" model did work fairly well for most problems but, when you're viewing IT as an overhead rarher than a value delivering service, it looks very expensive. Why, management ask, should they pay for an IT guy for every 100 staff when they can introduce an ITIL style service desk on the cheap floor (i.e. in the basement or in some out of the centre tin shed type building) and have the IT guy support 500 or even a thousand staff. Or maybe they can just outsource IT to an external company who will offshore everything that doesn't need a physical presence at the desk (pretty much everything these days) and replace most of the IT guys with people who have no IT skills but can read a script?
If you have a negative experience with IT support then 99 times out of a hundred the person you need to be taking out to the car park for a good kicking and introduction to Mr Hitty the scaffolding pole is in your own management. They have decreed how much they are prepared to spend on IT support and the supplier (whether that be an external company or internal department) has geared up to provide support that costs that little. To change this management in the business need to be educated to see IT as a service that delivers value through enabling the business to do their job rather than as an overhead. What are you doing to educate them?
I like the sound of Mr Hitty ...
Comment from Stephen Mann on Wed, 07/11/2012 - 10:04
I totally agree that funding can limit IT support. However, I think the real issue is that the IT organization gives the IT support it wants to (or can) give rather than what is actually wanted or needed, and that they support the IT not the people dependent on the IT. The scripting (or dumbing down as I like to think of it) of the help/service desk also comes into play here as you suggest. We still focus too much on the process and technology elements of ITSM and not enough on recruiting and enabling suitably skilled support people to support people (customers) not devices.
I think that people need to
Comment from cimaron1 one (not verified) on Wed, 07/11/2012 - 11:24
I think that people need to acknowledge that service desks and IT support are constantly hammered to provide the most value for the least amount cost. Kicking the management, as stated above, is the right attitude. I've negotiated and walked away from several contracts because management only views IT support as an overhead. As such, they come to the table with rock bottom quotes from vendors and then......internal staff complain about the support and service. Surprise? No, not at all since you generally get what you pay for in this realm. I've rescued a number of org's from the grips of these service providers once they had figured out that they need to spend money for quality IT support. By doing this, they empower their employees to work better and be more productive. It is a service, or better yet a utility, and if they want they can pick a provider for electricity that has brown outs everyday. The same is true for the support service.
In conclusion, lots of people like to think they can totally remove any need for on-service support. However, it does work but removes any ability for the support staff to produce and engage in meaningful relationships with the internal employees of the org. It is worth the extra $1k a month to talk to someone in the flesh who can respond and understand the problem. Don't like the script? Harass the management and not the person on the phone. Also, if you haven't worked on a service desk before....we generally refer to it as a "hell desk". It is not an easy job, if you CARE about the people you are helping.
Also Help the Support Agent as well
Comment from Louise Smith (not verified) on Thu, 08/02/2012 - 14:37
This works the other way as well, common sense but we are human therefore:-
There are many things you can do to Help the Agent taking the call, when we ask for your full name please do not get upset with us especially if your surname is unusual and we have to ask you to spell this out. Please do not blame us if we cannot hear you, this can be a two way thing, it could be your line not just our line. Likewise calling us to discuss an issue whilst travelling in a car on a mobile even with a hands free kit on loud speaker is not pleasant especially when you break up and go under a tunnel and we miss every 4 words out of 10 you are saying. Please consider pulling over and speaking to us when you are not driving it does not save any time because we often have to ask you to call us back when you have the laptop in front of you or ask you for information which you do not have when driving along the road. It is not nice having people in the car continuing their conversation whilst we try and listen to what you are saying to help you or even kids in the back screeching away, we have to listen to every single word we can make out of the conversation before you break up.
Also consider that calling us in a conference with the noise of 20 other people in the room when on hands free is not very easy to hear you, understand what you are saying and asking us to reset your password and provide the password is not a good idea when on hands free and everyone can listen.
We have to log your call under your name, your password is also under your name. If we need to get back to you we have to ask for your phone number, our call system may have a landline but it is no good if you are in another office.. we we will not have your personal phone number so please do not rattle it off so we cannot type or write it down and expecting us to have the details already. Please do not demand we call you back with the issue fixed in 10 minutes, we are often not the people going to fix your problem we cannot make this statement when you call, we may have to speak to a Team Leader in another Support Team to see if they have a resource avaiable, if that Team Leader is not there we have to run around and find another person. Remaining on the phone whilst we run around like a headless chicken puts more pressure on us and this is why we say we will call you back to see what is possible, demanding, swearing, complaining you will be late for you meeting and making our life difficult by saying you will wait on the line is not going to make us want to try and do everything possible to help you.
When your printer does not work please consider the other 30+ printers that do work that you could use this is not a P1 issue it just means you have to walk to the next printer whilst we fix your printer. Please do not get upset at us when you are not happy with using the version of software or it isn't as good as the Software you use at home, we have no control over this no matter how much quicker you could do your job this is made by the Company. If you need a piece of software ask for your Line Manager to submit a Software Approval request to request instead and to build a business case.
Please do not threaten to drop the machine out the window unless we get someone to fix your problem within 10 minutes, this is not our fault we have 2000+ employees and only 6 staff full time if everyone did this we would have no machines left! (I am being serious this has happened)
If you pop up to our desk and we do not know you are coming and we are on the phone talking please do not start trying to speak to us at the sametime or pace up and down behind our desks and tutting or slaming your equipment on our desk. Just call us or contact us so we know you are coming and we can arrange to be available.
Please remember we are also allowed lunch breaks the same as you are and when we are eating in a kitchen away from our desk.. we are on lunch.. and entitled to have just that a lunch by law.
And above or else please remember we are people just like you we do not deserve to be sworn at, spoken to in a manner you wouldn't even speak to your family dog. We are not here to be abused when you have a bad day, we also have bad days and have to deal with it and the IT equipment put in place by the company to do our job just like you. Our printer breaks, we forget our password, our computer breaks we are not unique or any different we too need our equipment to work as otherwise we cannot work or be available for you either. And finally you have only have 1 or two people who have upset you and moan at we can have 50+ per agent and have to just deal with you taking things out on us that is not our fault in the majoirty of cases. We are not a punch bag.
Great points Louise ...
Comment from Stephen Mann on Fri, 08/03/2012 - 04:58
... That's a blog in itself :)
The 3Rs of the Service Desk
Comment from David Ratcliffe (not verified) on Thu, 02/14/2013 - 10:06
Stephen, what you wrote here may not be rocket science in the world of Service Desk (I think you made that point yourself in your closing comments) - but what resonates for me is your remark about how "I am a customer .... listen to me ..." (I'm paraphrasing here).
That is a useful reminder for those engaged in service to remember what's most important.
I read your post soon after I had written something myself where I posited that we often get caught up in the weeds and don't remember the most basic criteria for success. (If you're interested, the blog post I'm referring to is here: http://blogs.pinkelephant.com/index.php?/president/comments/Whats_The_Fi...
For the Service Desk, there are 3 key success criteria. I call these "The 3 Rs" - Response, Resolution & Respect.
1. You have to be able to Respond to the customer, when they need you.
2. You have to Resolve their issue (whether it's an Incident, Request, Question, whatever!)
3. You have to do all this in a Respectful way.
Most of what you wrote, Stephen, fit's into R3. But the whole reason the Service Desk exists is because of R2.
And R2 & R3 are meaningless if we don't get R1 right first!
Food for thought!
I agree with your points ...
Comment from Stephen Mann on Thu, 02/14/2013 - 11:27
... and BTW this was written by someone far smarter then me.
More Rs?
Comment from Ian Clayton on Thu, 02/14/2013 - 13:02
David, Stephen
Might there be a few more Rs?
I thought the concept of a Help Desk and Service Desk represents a style of operation and that it does not mean one is superior to another, or that one is more relevant and the other redundant. Both are characteristics of a service support function.
A service desk operation implies more outbound communications but I've found it works best when its scenario sensitive (some situations get more customer hugging!).
As for the other Rs, any support operation must also 'recognize' the customer and their situation, and 'reconcile' this with other active situations and response work efforts, as well as 'recover' customer satisfaction should it be dented by a situation.
I'm sure others can continue this useful play on the3R theme - thanks David...
Don't you owe me a blog Ian
Comment from Stephen Mann on Thu, 02/14/2013 - 13:18
Don't you owe me a blog Ian ;)
A dream of mine
Comment from Timmy Connell (not verified) on Mon, 03/18/2013 - 18:05
I sometimes think that if each employee could work the helpdesk for one day, just one, maybe after orientation, where they just have to be polite and acuratley collect ticket information and submit it using a basic script. Maybe when they become the 'customer' they would have a clearer understanding of the hundred of systems and the number of possible problems that can occur.
Wish List
1. Call when you have time to be helped.
2. Have information ready. Specifics are of great value to us.
3. Be willing to try a few things
4. Be willing to utilize a work-around
5. Understand that we want to help, but that we need your help to do it.
6. We don't know everything. It is simply IMPOSSIBLE.
Helpdesk is like a paramedic.
- Stablize and Collect Data. Fix if solution is known.
2nd Level Support is like an ER Doc or General Practitioner
- Run tests and diagnose. Treat where applicable.
3rd Level Support is like a Brain Surgeon.
- Speicalizes in a narrow field but is an expert in it.
Do you know if you need brain surgery? Probably not.
Do you expect a paramedic to know brain surgery? Probably not.
How many specialties are there in the medical field? A ton.
How many are there in technology? A ton.
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text:
Chelsea 2-2 Juventus
- From the section Football
Chelsea failed to open their defence of the Champions League with victory as Juventus staged a stirring comeback to earn a draw at Stamford Bridge.
Brazilian summer signing Oscar was Chelsea's inspiration with two swift first-half goals on his full debut - the second a spectacular long-range effort that left Juventus keeper Gianluigi Buffon helpless.
But the Italian champions, unbeaten domestically in 42 Serie A matches, demonstrated their pedigree and strength to mount a recovery and earn a point.
Arturo Vidal's goal put them back in contention before half-time and substitute Fabio Quagliarella ensured the points were shared with an equaliser nine minutes from time.
Oscar took the honours for Chelsea with a performance of rich promise on his first start since his £25m switch from Internacional. And the highlight of this opening Champions League group game was the moment the 21-year-old won the hearts of Stamford Bridge with his magnificent second goal.
But even with the lead Oscar gave them, Chelsea were never able to exert complete control and it was no surprise when Juventus eventually drew level via Quagliarella's cool late finish.
Before Oscar transformed the complexion of this game, Juventus had created the two best openings of the half. Chelsea keeper Petr Cech saved at the feet of Claudio Marchisio after he beat the offside trap and Mirko Vucinic shot wastefully wide from the angle after he was played in by Vidal.
Oscar had been on the margins of the action early on - but made himself an instant hero with the Stamford Bridge crowd.
He gave Chelsea the lead with a 20-yard shot that took a crucial touch off Leonardo Bonucci to take it away from the grasp of Buffon.
It was a strike that carried a hint of good fortune but the second was a testimony to his touch and technique as he turned from 25 yards before curling the most precise of right-foot finishes high beyond the stretching Buffon.
Juventus deserved something for their first-half efforts and they were rewarded seven minutes before half-time as Vidal's low shot crept past Cech into the bottom corner.
Italy keeper Buffon illustrated his enduring quality in the opening moments of the second half as he dived low to his right to turn away Branislav Ivanovic's shot, then showed good reflexes to divert Frank Lampard's free-kick to safety.
Oscar had been less influential after the break and shortly after being felled by Bonucci he was replaced by Juan Mata to a resounding ovation from Chelsea's supporters.
Mata soon had a glorious chance to ensure victory as his one-two with Eden Hazard carved the visitors apart, but he fired into the side netting.
It was to prove costly as Juventus continued to play with ambition in search of at least a point and they were level with nine minutes left. Jon Mikel Obi lost possession and Marchisio's pass allowed Quagliarella to escape John Terry's attentions and slide a finish under Cech.
He almost made the turnaround complete with an effort from the edge of the area that clipped the top of the bar with Cech beaten, but Chelsea survived and claimed a point.
Lineup, Bookings (2) & Substitutions (5)
- 01 Cech
- 02 Ivanovic
- 03 Cole
- 04 Luiz
- 26 Terry
- 07 Ramires Booked (Bertrand - 68' )
- 08 Lampard
- 11 Oscar (Mata - 74' )
- 12 Mikel
- 17 Hazard
- 09 Torres
- 22 Turnbull
- 24 Cahill
- 28 Azpilicueta
- 34 Bertrand
- 06 Romeu
- 13 Moses
- 10 Mata
- 01 Buffon
- 03 Chiellini
- 15 Barzagli
- 19 Bonucci
- 26 Lichtsteiner (Isla - 77' )
- 08 Marchisio
- 12 Giovinco (Quagliarella - 75' )
- 21 Pirlo
- 22 Asamoah
- 23 Vidal Booked
- 09 Vucinic (Matri - 88' )
- 30 Storari
- 02 Lucio
- 33 Isla
- 39 Marrone
- 24 Giaccherini
- 27 Quagliarella
- 32 Matri
Match Stats
On target
Live Text Commentary
Full Time The final whistle goes and the game is over.89:08
Ashley Cole produces a cross, Giorgio Chiellini manages to make a clearance.86:56
Juan Mata delivers the ball, Fernando Torres takes a shot. Giorgio Chiellini gets a block in.86:56 Substitution
Substitution Alessandro Matri on for Mirko Vucinic.86:56
Foul by Giorgio Chiellini on Mikel, free kick awarded.86:04
Mirko Vucinic takes a shot. John Terry gets a block in. Fabio Quagliarella takes a shot from just outaide the penalty area and strikes the post.83:20
Mirko Vucinic produces a right-footed shot from just outside the area that goes harmlessly over the target.82:53
Mauricio Isla crosses the ball, save by Petr Cech.81:45
Foul by John Terry on Mirko Vucinic, free kick awarded. Andrea Pirlo takes the free kick.79:55
Claudio Marchisio provided the assist for the goal.79:55 Goal scored
Goal! - Fabio Quagliarella - Chelsea 2 - 2 Juventus Fabio Quagliarella finds the net with a goal from inside the area low into the middle of the goal. Chelsea 2-2 Juventus.78:13
Effort from the edge of the box by Juan Mata goes wide of the left-hand post.76:06 Substitution
Substitution Stephan Lichtsteiner goes off and Mauricio Isla comes on.76:06
Free kick awarded for an unfair challenge on Eden Hazard by Giorgio Chiellini. Juan Mata restarts play with the free kick.73:40 Substitution
Substitution Fabio Quagliarella comes on in place of Sebastian Giovinco.73:40 Substitution
Substitution Juan Mata is brought on as a substitute for Emboaba Oscar.71:24
Sebastian Giovinco produces a right-footed shot from just outside the box that goes wide right of the goal.70:22
Foul by Sebastian Giovinco on Mikel, free kick awarded. Direct free kick taken by David Luiz.68:00 Substitution
Substitution Ryan Bertrand is brought on as a substitute for Nascimento Ramires.65:58 Booking
Booking Arturo Vidal booked for unsporting behaviour.
Free kick awarded for an unfair challenge on Emboaba Oscar by Arturo Vidal. Frank Lampard takes the free kick.65:23
Outswinging corner taken by Andrea Pirlo, David Luiz manages to make a clearance.65:05
Mirko Vucinic takes a shot. David Luiz gets a block in.62:37
Sebastian Giovinco has an effort at goal. Blocked by Ashley Cole.62:04
Corner taken by Sebastian Giovinco from the left by-line to the near post.59:26
Sebastian Giovinco produces a strike on goal direct from the free kick.59:26 Booking
Booking Nascimento Ramires is cautioned.59:12
Free kick awarded for an unfair challenge on Arturo Vidal by Nascimento Ramires.58:27
David Luiz concedes a free kick for a foul on Sebastian Giovinco. Andrea Pirlo restarts play with the free kick.58:04
Eden Hazard gives away a free kick for an unfair challenge on Andrea Barzagli. Gianluigi Buffon takes the direct free kick.56:36
Unfair challenge on Andrea Pirlo by Emboaba Oscar results in a free kick. Free kick taken by Andrea Pirlo.54:07
The ball is swung over by Fernando Torres, save made by Gianluigi Buffon.52:57
Free kick awarded for a foul by Branislav Ivanovic on Kwadwo Asamoah. Giorgio Chiellini takes the free kick.51:29
Andrea Pirlo gives away a free kick for an unfair challenge on Frank Lampard. Frank Lampard fires a strike on goal direct from the free kick, save made by Gianluigi Buffon.50:23
Shot by Branislav Ivanovic. Save by Gianluigi Buffon.49:36
Arturo Vidal gives away a free kick for an unfair challenge on Ashley Cole. Direct free kick taken by Ashley Cole.46:17
Frank Lampard concedes a free kick for a foul on Sebastian Giovinco. Andrea Pirlo takes the direct free kick.45:01
The match restarts for the second half.45:00 +1:58 Half time
Half Time The players leave the pitch at half time.45:00 +0:49
Mirko Vucinic fouled by Emboaba Oscar, the ref awards a free kick. Andrea Pirlo shoots direct from the free kick.44:14
Sebastian Giovinco takes a shot. Blocked by Ashley Cole.43:27
Nascimento Ramires takes a shot from 12 yards. Gianluigi Buffon makes a save.41:40
Kwadwo Asamoah challenges Fernando Torres unfairly and gives away a free kick. David Luiz takes the free kick.37:30
The assist for the goal came from Claudio Marchisio.37:30 Goal scored
Goal! - Arturo Vidal - Chelsea 2 - 1 Juventus Arturo Vidal scores a goal from just outside the penalty box to the bottom right corner of the goal. Chelsea 2-1 Juventus.35:00
Effort on goal by Arturo Vidal from just outside the penalty area goes harmlessly over the target.34:19
Sebastian Giovinco takes a inswinging corner from the left by-line played to the near post, clearance by John Terry.32:50
Ashley Cole provided the assist for the goal.32:50 Goal scored
Goal! - Emboaba Oscar - Chelsea 2 - 0 Juventus Emboaba Oscar fires in a goal from just outside the penalty box to the top right corner of the goal. Chelsea 2-0 Juventus.30:51
Assist by Eden Hazard.30:51 Goal scored
Goal! - Emboaba Oscar - Chelsea 1 - 0 Juventus Emboaba Oscar finds the back of the net with a goal from outside the area to the bottom left corner of the goal. Chelsea 1-0 Juventus.29:02
Effort from deep inside the area by Mirko Vucinic misses to the right of the target.28:25
Effort on goal by Nascimento Ramires from just outside the penalty area goes harmlessly over the target.27:25
Andrea Pirlo takes a outswinging corner from the right by-line played to the near post.27:04
Mirko Vucinic takes a shot. Ashley Cole gets a block in.26:02
Corner taken by Frank Lampard from the left by-line, Andrea Barzagli makes a clearance.24:31
Stephan Lichtsteiner challenges Eden Hazard unfairly and gives away a free kick. Ashley Cole takes the free kick.22:51
The ball is sent over by Branislav Ivanovic.21:47
David Luiz challenges Mirko Vucinic unfairly and gives away a free kick. Andrea Pirlo takes the free kick.21:08
Claudio Marchisio takes a shot. Petr Cech makes a brilliant save.19:34
David Luiz gives away a free kick for an unfair challenge on Mirko Vucinic. Andrea Pirlo takes the free kick.18:21
Corner taken right-footed by Eden Hazard, Arturo Vidal manages to make a clearance.18:07
The ball is sent over by Eden Hazard.17:50
Arturo Vidal is penalised for handball and concedes a free kick. David Luiz takes the free kick.15:32
Short corner taken by Sebastian Giovinco from the left by-line.15:08
Arturo Vidal takes a shot. John Terry gets a block in.14:46
Arturo Vidal fouled by Emboaba Oscar, the ref awards a free kick. Direct free kick taken by Andrea Pirlo.13:35
The ball is swung over by Stephan Lichtsteiner, Nascimento Ramires makes a clearance.12:25
Frank Lampard takes a inswinging corner.12:09
Nascimento Ramires produces a cross, clearance by Leonardo Bonucci.10:08
Frank Lampard takes a shot. Save by Gianluigi Buffon.7:47
Arturo Vidal concedes a free kick for a foul on Frank Lampard. Free kick taken by John Terry.7:06
Free kick awarded for a foul by Emboaba Oscar on Andrea Pirlo. Andrea Barzagli restarts play with the free kick.5:28
Free kick awarded for an unfair challenge on Leonardo Bonucci by Fernando Torres. Andrea Pirlo takes the direct free kick.4:40
The offside flag is raised against Mirko Vucinic. Petr Cech takes the free kick.3:50
The referee blows for offside against Fernando Torres. Leonardo Bonucci takes the free kick.3:02
Corner from the right by-line taken by Frank Lampard, David Luiz takes a shot. Gianluigi Buffon makes a save.1:53
The ball is sent over by Emboaba Oscar, Giorgio Chiellini manages to make a clearance. Outswinging corner taken from the right by-line by Frank Lampard, clearance made by Arturo Vidal.1:44
The official flags Fernando Torres offside. Free kick taken by Andrea Pirlo.0:00
The match has kicked off.
Live data and text provided by our data suppliers

subset: commoncrawl


text:
We have spent the past 5 weeks reviewing Adobe Illustrator, Affinity Designer, and Sketch for icon designers. We compared identical tasks in each application and our reviewers offered their individual opinions based on creating a series of icons with each tool.
From the beginning of this series, however, we have maintained that our objective is not to tell readers which is the best application for the job – in our case icon design – nor tell readers which application they should use. We are purveyors of information that we hope is useful in helping icon designers become better and more productive at their craft. We leave judgments about which software is best to the reader to explore and decide for himself or herself.
Continue reading


text: Visual Land - Prestige 7 Capacitive Android 4.0 Tablet with 8GB Memory - Black $79.99 $149.99 + Free Shipping Best Buy Coupons See Deal Flag this deal Edit deal What's the matter? Choose a reason Dead deal Duplicate Bad link Spam Inaccurate No value Alive again Comments (2) tanush6 Nov 22, 2012 few days back i was looking for one such deal and wouldnt find any on affordable or cheap prices. Reply Cancel tanush6 Nov 22, 2012 8 GB memory is a nice touch to this deal Reply Cancel Load More Comments


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The Braxtons are on their way back to We tv.
Season 3 of "Braxton Family Values" kicks off on Thursday, March 14 at 9 PM ET/PT, the network announced on Wednesday.
PLAY IT NOW: Access Hollywood Live: Toni Braxton Gets Candid About New Romance
The series resumes as the Braxton ladies - Toni, Trina, Traci and Towanda - head abroad for a Roman holiday in Italy - without little sister Tamar.
(Click HERE to see a first look at Season 3!)
VIEW THE PHOTOS: Reality Stars In Their Swimsuits
Tamar's story begins stateside, chronicling the reality star as she promotes her spin-off show "Tamar & Vince."
Among the drama documented this season - Toni attempting to put aside her personal drama to focus on her first starring role in a film.
Ahead of the show's Season 3 premiere, We tv will air a marathon of Season 2 on March 7.
VIEW THE PHOTOS: The Latest Star Sightings
-- Jolie Lash
Copyright 2013 by NBC Universal, Inc. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.
VIEW THE PHOTOS: Daring! Dramatic! Fabulous! Hot Shots Of Hollywood's Divas


text:
In case that's not clear, we aren't willing to pick up actual money because it's more trouble than it's worth It needs to be promoted and shared in other ways on the web to help you with online lead generation Contrary to what Americans like to tell themselves, they weren't the cause of, or even much of a help in, turning things around up to that point But having it go down when you're revising your cloud stored master's thesis? That's when hands christian louboutin shoes and monitors intersect with deadly consequencesBecause I want to go save that wench, fight that bastard usurper and fell that dragon4 For those schools desperately clinging to shreds of their playtime, more bad news is on the way
It's like an alcoholic's international waters: You can sleep on the benches, throw up in the drinking fountains and pee literally anywhere3) Share what's essential Grievance Handling and Feedback System should be prompt and active: Execution of any process can become better only when a proper feedback system follows it and has an eye for minute detailsThe immediate need for funding can have a huge impact on which loans a small business owner can use Sure they defined a louboutin replica way of using synths in pop music, but have you listened to just how good Elliot Easton's guitar solos are? Always immaculate and pushing at the edges of polished pop without overstepping its bounds More than anything else, they should empower you to excel and succeed in all of your endeavors including finding the job of your dreams That's probably not enough to repossess Rhode Island, let alone the whole United States
No waiting period, no trying to get them adopted, no remorse If there's anything super about them it's their ability to produce a seemingly infinite amount of poop Preparation on the TelephoneDo learn prices of your services up frontDo learn the cancellation fees and time frames often requiring at least 24 hours notice, sometimes refunding only refunding a portion of the service fees scheduledDo learn what is included robe, slippers, lockerDo ask about free access to fitness, steam room, saunaDo plan ahead and include extra time in your schedule for your favorite spa treatmentDo state your health concerns at the time of booking your spa treatments2Dear younger readers: Howard Cosell was a baseball commentator And not a moment too soon, because you couldn't louboutin sale stand the thought of even one more night in that shitty apartm oh shit I went into my last two years of school just shy of a 4 My boss's cover story was that our little "relaxation spa" was intended for all the tired workers at the park
5 percent, which is a downgrade from its previous forecast for 1 What do buy louboutin replica you need today?":Taking the time to tell yourself how much you love you and then asking the question "what do I need?" opens you up to loving yourself more and tuning in to your own inner guidance Other gardeners may give us tips and advice, but often times, much is learned by our own experiences He had totally paid that shit years ago, and he had a receipt to prove it The Conjuring was just the latest in a slew of royalty generating films based on their stories, and it went on to become one of the highest grossing horror films of all time, with spinoffs and a sequel planned (a key plot point in the movie is how only a fool would doubt the Warrens)We would suggest a simple selfie of De Gea with a thumbs up should be snapchatted to Florentino Perez to seal the dealBecause I want to go save that wench, fight that bastard usurper and fell that dragon
4 You know where this is going, don't you?The shirt caught on fire, and because he had a bunch of other crap in the truck bed, the whole thing was an inferno on four wheels"I wish you wouldn't talk about our personal stuff at parties," the upper half says, in what is surely Replica Red Bottom intended to be a whisper but actually comes out as a strained howl For instance:Public libraries have been lending out books to people, for free, for the last 500 years or so So you are part of the bomb squad and you have had 99% success defusing bombs Lee says about 30 percent of his education was useless because it only pertained to the Kim family Shit
Most importantly, make sure your dreadlocks are clean and fresh"But your honor, the government has already stolen all that information anyway!"But Judge Richard Posner of the 7th Circuit Court of Appeals disagreed he promptly shot down the appeal and ruled that "containers" found on someone can be searched during arrest, comparing a cellphone to a diary The nameless civilians running screaming in the backgroundWe never get the story from that third group even though the vast majority of us would fall into that category should regime change ever come to our replica red bottom shoes land By including them in these sorts of projects, you help to foster a feeling of importance5 reasons not to get back with your exIt's holiday time And it's still like that to this day And so they are fighting for their lives, scrapping for every ball, hounding every opponent they come up against
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Finish:Other Preload Springs, Spacers, and Washers Datasheets
Crest-to-Crest Spring -- C037-L1
from Smalley
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Crest-to-Crest Wave Springs are pre-stacked in series, decreasing the spring rate proportionally to the number of turns. Uses are typically applications requiring low-medium spring rates and large deflections with low-medium forces. Among the major advantages, this design eliminates the need to keep... [See More]
- Washer Type: Wave
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REDUX Wave Spring -- LW 025 02 0075S
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Lee REDUX ™ Wave Springs - For Optimum Performance in Reduced Spatial Environments. REDUX ™ Wave Springs Now Available in Smaller Sizes. As assemblies get smaller, the demand for smaller REDUX Stainless Steel Wave Springs continues to grow. Lee 's REDUX line now includes designs to... [See More]
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The question isn't where did this week go--it's where did this summer go? The season's almost over, and while I've already tried getting myself excited about fall (this Fashion post on oxblood helps, really), I'm a little depressed that August's wasting away.
And maybe celebs are too, 'cause quite a few of them were acting nutty this week. But then, that's why we love them.
Design by Michelle RialWhat do you think was the week's biggest DO and DON'T?
More on all the week's buzziest stories...
Michael J. Fox Is Returning to TV--Get All the Deets on His New Series!
Chantal from *Gallery Girls Is Totally Suri Cruise Grown Up*
This Will Be the Last Season of *The Office--Here's How It'll All End*
__RHONJ: Joe Giudice Gets the Moron of the Year Award, Teresa's Grasp on Reality is Gone
P.S. Want more Obsessed? Sign up for our awesome daily newsletter that features the latest celebrity gossip, TV news, hilarious Internet sensations, and more!


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Your Dog, Your Life
The Scoop
Dog News, Politics
Bark-Out-Loud Humor
Doggie Style
Gear and Glam
Wildebeest creates the perfect present for new dog parents.
Dog Breeds
Foods & Treats
Health & Care
Behavior & Training
Dogs & Cleaning
Dog of the Day
Photo Comments
Dear Diary,
i can not believe i havent started a diary until now...
Why just a few days over a year ago i was sad and lonely in my small, confined cage at the shelter. My previous family had to give me up due to foreclosure, but my Mom doesnt believe that. It doesnt matter anyway.
The shelter said i was 4 on that fabulous day, July 6, 2008.
i was just kind of "zoned out" in my cage, staring at the wall in front of me, when an older couple came near...ME? Are you talking to ME?
Yes, Sparky, come out sweetheart...i have some people who want to meet you.
So i came out of my cage and looked onto the womans eyes...thats all it took. That woman is now my mew Mommy and i love her.
Fast foward one year...
Little did i know when i hopped into Mommy car what i was headed for!
i live on a houseboat barge with...wait for it...20 cats!
Over the past year i have learned not to bark at every sound they make...although i do bark a lot, but im just being the watchdog that i am!
So July 6, 2009, we celebrated MY Gotcha Day as my Birthday, 5th, and i got my very own steak!!
Life is good.
Woofs n Licks,
Copyright © I-5 Publishing, LLC. All rights reserved.
Visit Catster


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Warren Buffett is one of the most successful investors of our time. As a result, investors like to watch what he is doing with his money in order to get ideas. Often times when his Berkshire Hathaway (NYSE:BRK.A) reports its updated holdings we can see some meaningful swings in the stocks he is buying and selling.
However, before I list Mr. Buffett's most recent portfolio changes, I want to warn investors that blindly following Warren Buffet into his investments is a bad idea. There are three reasons for this.
The first is that While Mr. Buffett is talented, he is not infallible. He has made several lousy bets over the years along with his excellent bets, and so you still need to do your own due diligence when picking stocks. Warren Buffett's picks give you a place to start, but that's all.
Second, while Mr. Buffett stresses that you should have a full understanding of the businesses that you invest in, keep in mind that many of the businesses he invests in are fairly complicated. Whether he is neglecting his own advice is debatable, but I would avoid stocks in, for example, financial and insurance institutions given their opaque derivative holdings.
Third, as a small investor you have a lot of options available to you that Mr. Buffett does not. With a $312 billion market capitalization, Berkshire Hathaway pretty much has to buy mid-cap and large-cap companies in order to move the needle. It isn't worth his time to buy a $300 million market cap company even if it is worth $500 million. But as a retail investor you can take advantage of such a situation. Keep in mind that smaller, esoteric companies are more likely to be mispriced because fewer investors have discovered them, and so there are a lot of advantages in looking for opportunities here. Keep in mind that Mr. Buffett started out by finding mispriced companies that were under the radar.


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AMES, Iowa — Iowa Learning Farms and Practical Farmers of Iowa will co-sponsor a cover crop field day at the Joe Kriegel farm near Malcom, Iowa, on Tuesday, March 27, beginning at 11 a.m. The field day will begin with a cover crop management discussion followed by a complimentary lunch catered by Dayton Meat Products. The event is free and the public is invited to attend.
The cover crop management discussion will include yield response of corn and soybeans following fall-seeded rye and other cereal grains, planter set-up for planting into cover crop residue, and soil quality improvements related to cover crop use. Attendees will be able to discuss cover crop issues with Kriegel and Sarah Carlson with Practical Farmers of Iowa as well as local Natural Resources Conservation Service (NRCS) staff.
Practical Farmers of Iowa (PFI) and Iowa Learning Farms (ILF) have formed a cover crop management group with 12 farmer cooperators across the state demonstrating various cover crops and growing techniques.
The field day site is located at 1243 440th Ave., Malcom, Iowa. From Interstate 80, take exit 191 south on Highway 63 for 2.5 miles, then east on 440th Ave. 0.4 miles to grain bins on the north side of the road. From Montezuma, the site is 5 miles north on Highway 63 to 440th Ave.
Founded in 1985, Practical Farmers of Iowa is an open, supportive and diverse organization of farmers and friends of farmers, advancing profitable, ecologically sound and community-enhancing approaches to agriculture through farmer-to-farmer networking, farmer-led investigation and information sharing. Farmers in the network produce corn, soybeans, beef cattle, hay, fruits and vegetables, and more. For additional information, call 515.232.5661 or visit www.practicalfarmers.org.
Iowa Learning Farms is building a Culture of Conservation, encouraging adoption of residue management and conservation practices. Farmers, researchers and ILF team members are working together to identify and implement the best in-field management practices that increase water and soil quality while remaining profitable. Iowa Learning Farms is a partnership between the Iowa Department of Agriculture and Land Stewardship, Iowa State University Extension and Outreach, Leopold Center for Sustainable Agriculture, Iowa Natural Resources Conservation Service and Iowa Department of Natural Resources (USEPA section 319); in cooperation with Conservation Districts of Iowa, the Iowa Farm Bureau and the Iowa Water Center. For more information about Iowa Learning Farms, visit www.extension.iastate.edu/ilf.
Additional contact: Sarah Carlson, Practical Farmers of Iowa, 515-232-5661


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Federal Lawyers and Law Firms in Las Vegas, NV
Federal Law Lawyers
Oronoz Ericsson & Gaffney
Las Vegas Criminal Defense Attorneys(702) 904-8858
Oronoz, Ericsson & Gaffney LLC is a personal injury and criminal defense law firm located in Las Vegas, Nevada. Our personal injury practice areas include vehicle and pedestrian accidents, spinal cord and traumatic brain injuries, premises and product liability, construction accidents,...
Law Firm's Overview ArticlesFree ConsultationContingency Fee
Eglet Wall Christiansen
Las Vegas Criminal Defense Lawyers(702) 948-8500 or (800) 760-1852
Christiansen Law Offices is a criminal defense law firm based in Las Vegas, Nevada providing legal representation and counsel to clients throughout the surrounding areas of Nevada. The firm's attorneys combine well over 125 years of legal experience, and have countless professional...
Law Firm's Overview ArticlesFree Consultation
Law Office of Benjamin Nadig, Chartered
Las Vegas Criminal Defense Attorney(702) 545-6419
The Law Office of Benjamin Nadig, Chtd., located in Las Vegas, Nevada, has a main focus on criminal work. Attorney Benjamin Nadig's primary focus as a lawyer has been criminal work, and he has more than 150 trials of experience as a criminal attorney. He worked as a prosecutor for...
Law Firm's Overview ArticlesFree ConsultationCredit Cards
Mace Law - Criminal Defense
Las Vegas, Nevada Criminal Defense Attorney(702) 550-8265
Mace Law - Criminal Defense is a Las Vegas, NV based criminal defense firm providing legal representation to clients in Las Vegas and its surrounding towns and counties. With over 30 years of experience defending clients and holding the legal system accountable, attorney Mace J....
Law Firm's Overview Free Consultation
Okabe & Haushalter
Las Vegas Criminal Defense Law Firm(702) 998-7058
Okabe & Haushalter is a criminal defense law firm based in Las Vegas, Nevada providing legal representation to clients facing criminal charges throughout the surrounding areas of Nevada. The firm's attorneys have over half a century of experience between them and the firm has had...
Law Firm's Overview Videos
Parker Scheer, LLP
Las Vegas, Nevada Personal Injury Lawyers(702) 383-2864 or (866) 414-0400
Parker Scheer LLP is a top rated law firm with practice groups concentrating in Complex Personal Injury, Business Law and Business Litigation, Real Estate, Family Law, Workers Compensation, and Criminal Defense.
Parker Scheer LLP is proud to hold the very highest ratings awarded...
Law Firm's Overview Free ConsultationCredit Cards
Brown Law OfficesLas Vegas, NV 89101
Las Vegas, Nevada Criminal Defense Lawyer(702) 425-5183
Brown Law Offices is a small firm focused primarily on federal and state criminal defense. If you are facing a criminal charge such as theft, DUI, drug possession, expungement, conspiracy or any other criminal offense then you owe it to yourself to consult with a member of our legal team.
Law Offices of Karen A. Connolly, Ltd.Las Vegas, NV 89146
Las Vegas Family and Criminal Defense Lawyer(702) 678-6700
The Law Offices of Karen A. Connolly, Ltd. provides the skill, knowledge and experience in aggressively defending their clients in and out of the courtroom. Attorney Connolly is a Las Vegas attorney with over 2 decades of experience. Ms. Connolly specializes in criminal defense law and family law,...
Naimi, Dilbeck & Johnson, Chtd - Personal InjuryLas Vegas, NV 89118
Personal Injury Lawyer in Las Vegas, Nevada(702) 823-3333
Naimi, Dilbeck, & Johnson, Chtd. has given accident victims the personal care and considerable expertise of three expert attorneys and a rapidly growing firm. Their Las Vegas office serves both the city and surrounding counties with a high level of client dedication, the same that has earned the...
Potter Law OfficesLas Vegas, NV 89102
Las Vegas, Nevada Personal Injury Attorneys(702) 385-1954
Potter Law Offices, a highly specialized law firm, is staffed with experienced, aggressive, and qualified trial attorneys and legal professionals. We provide superior legal services to individuals, with an emphasis on representing the injured, accused and those with serious brain, spinal and...


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Answers Home
» Pet Products
Has anyone had a problem with their dog breaking a tooth on a nylabone product?
Asked by
Member 1178019
on Dec 7th 2013
in Pet Products
- Cast your vote for which answer you think is best!
It is possible, especially with a puppy or senior dog, if you are not using the right size for your dog (small, medium, large etc.) Puppies should not be eating the adult chews because baby teeth are fragile and can break or fall out and be swallowed. Puppies should only play with puppy toys or chews as a result. If you experienced none of the above, contact their customer service department and find the package information before you do so. If you threw out the package, go to the store and take a picture of it so you can send it to them. ^_^
Tasha (in memory) answered on 12/7/13. Helpful? / 1
I have heard that happening a lot with Nylabones. Switch to a different brand of toys and chews like Kong.
Member 930032 answered on 12/7/13. Helpful? / 1
Completely agree with Tasha! Seniors and puppies have more fragile teeth and generally need softer chews (doesn't mean they're easy to ruin. Classic Kong toys are soft rubber, but even tough chewers can't get through them). There's also a possibility the tooth was already decaying or had some other problem, so the bone helped it come all the way out.
I'd advise switching brands, and if the toy you used was the appropriate age/weight for your dog, then maybe even contact the company to file a complaint.
Best wishes! Hope your doggie is okay!
Shasta answered on 1/7/14. Helpful? / 0


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In a small cluttered office at Johnson State College, Professor Bill Doyle is getting ready for his class.
He travels the short distance to a room a full of students. It's American History, all ready to comment on this years presidential lineup.
Each student comments. It's a roundtable of sorts, giving a short presentation on what's being reported. This is a tradition for Bill, a professor here for more than 50 years. He's seen changes through the years and says these students have to be more connected to the world.
"Global economy is much more of a challenge for everyone in this room than say 30 to 40 years ago," Doyle says.
Professor Doyle's class goes into the evening, but it's not his only job. He maneuvers through the masses in Montpelier as Senator Doyle of Washington County -- the dean of the Senate.
Students from the State Colleges are protesting the increasing cost of a college education. Senator Doyle is sympathetic.
Just down from the Governor's office is where much of the wheeling and dealing happens in Vermont. The Statehouse cafeteria.
He's breaking bread with a fellow senator, Anthony Pollina. The longtime Progressive is on the other political spectrum of the moderate Republican Doyle. They've known each other since the 70s. Bill was Pollina's professor. He says it isn't strange to see a former student sitting next to him as a peer.
"It's not strange because he was networking when he was in college. He's doing the same thing," Doyle says.
The spirit of bipartisanship is common under the Golden Dome, but there was one time the soft-spoken Senator did get into a dust up. Then-Governor Dean accused the Republican leader of stone-walling on an issue.
It was 10 years ago, and Governor Dean was often out of the state. Doyle asked if he would be out fo the state running for President. It was an uncommon public confrontation.
The New York native is most proud of his internship program with college students and the long-standing public opinion poll called the Doyle Poll -- on what Vermonters think is important. He says he's been doing this for years -- and he plans to continue.
"This is the 42 year," Doyle says. "I'm working on the questions as we speak."
Even though back issues keep him in a permanent hunch, The 85 year old has no intention of retiring. He's running again -- for as long as the voters of Washington County want him to serve.
A man who feels honored to wear two hats -- and says the zest for his job only grows with each passing year.
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Delicious Crock Pot Barbecued Pulled Pork
Recipe by Kittencalrecipezazz
I have made this a number of times over the years, a long marinating time and slow cooking is the secret here! this is an easy recipe with wonderful results! --- you must plan ahead the roast needs to marinate for 24 hours or even up to 3 days --- if you are a garlic lover cut slits in the roast and stuff with whole garlic cloves if desired, If you have plastic gloves then use them to rub the spices into the meat if not be careful the cayenne is very hot --- you will love this!
Top Review by yamakarasu
I think this recipe has easily been my favourite way to make pulled pork. So much so that I need to update my review! I've made this several times now and it just gets better each time. The roast always, always gets seasoned well in advance now. The earlier, the better! I do not add the barbecue sauce at the beginning. I simply let the roast cook away with the vegetables on its own, no added liquid necessary. For a good 4 lb roast, I find that it takes a lot longer than 8 hours on low; so I'll switch between low and high, depending on the time available. After shredding the meat, and draining away the extra juices (and there's always a ton!) I'll put the meat back into the crock pot, finally add the barbecue sauce (I do not add sugar), and then let it go for another hour or so. Delicious, and less runny than my first attempts. I absolutely love this recipe, and it makes for lots of extra tasty leftovers! Thanks so much!
See Discussion:45 Reviews 2 Tweaks
Ingredients Nutrition
- 1814.36 g pork shoulder or 1814.36 g pork butt
- 29.58 ml minced fresh garlic (or mix in 3 teaspoons garlic powder to spice mix in place of fresh garlic or use both!)
- 14.78 ml seasoning salt
- 4.92 ml black pepper
- 14.78 ml garlic powder (use if omitting the fresh garlic)
- 7.39-9.85 ml cumin
- 7.39 ml paprika
- 1.23 ml cayenne pepper (or to taste)
- 2 onions, thinly sliced
- 1 large green bell pepper, seeded and cut into strips
- 2 (1020.58 g) bottlefavorite barbecue sauce
- 236.59 ml packed light brown sugar
Directions See How It's Made
- If you are using fresh garlic then rub onto the roast (you may use both the fresh and garlic powder if you are a lover of garlic).
- In a small bowl mix together seasoning salt, black pepper and 3 teaspoons garlic powder (if using) cumin, paprika, and cayenne, then using clean hands rub the roast well with the spices using pressure to make certain that the spices penetrate deep into the meat.
- Place the roast in a bowl, cover and refrigerate for a minimum of 24 hours or up to 3 days.
- Place the onions and bell pepper strips in the bottom of the crock pot, then place the roast over the onions and peppers.
- In a bowl mix together barbecue sauce and brown sugar, then pour over the roast.
- Cover and cook on LOW for 8-10 hours, or until the roast is cooked and tender.
- Transfer the roast to a cutting board.
- Pull pork into coarse shreds using 2 forks.
- Serve the pork on a bun or over cooked rice topped off with the sauce.


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By Catherine O'Hara • REVIEW STAFF

The province's new leader is coming to Flamborough.

Premier Kathleen Wynne, who is also Ontario's Minister of Agriculture, has confirmed she will be in attendance at this year's Outstanding Business Achievement awards gala on Saturday, March 2 at the recently renovated Flamborough Hills Golf and Country Club.

The annual event, hosted by the Flamborough Chamber of Commerce, celebrates the very best in corporate excellence and community service.

The ceremony, which kicks off with a meet and greet at 5 p.m., will feature a steak dinner, followed by an awards program. Wynne is expected to be on hand for the start of the evening and will deliver brief remarks.

"For a relatively small chamber like ours to have the premier join us is very, very significant," said the local chamber's executive director, Arend Kersten. "We are going to give Premier Wynne a typically warm Flamborough welcome."

Wynne's attendance at next month's gala was made possible thanks to Ancaster-Dundas-Flamborough-Westdale MPP Ted McMeekin, who assisted the business group extend an invitation to the Premier shortly after she was elected the new leader of the Liberal Party.

"With the issues facing the agricultural community with regards to proposed changes to the slots and trots and their potential impacts on the Flamborough economy…I think her visit is particularly timely," said Kersten.

This year, the Outstanding Business Achievement awards will recognize numerous community residents in 11 categories, including the Lifetime Achievement Award, which will be bestowed upon four individuals. Tim Langford will be honoured, as will Jim Aitkin, and Wilf and Tom Langford, posthumously.

"This is just a joyous evening when the community comes together," said Kersten, noting that attendance to the Outstanding Business Achievement awards gala is open to all members of the public.

Tickets to the event cost $75 per person or $600 for a table of eight. They are available on a first-come, first-serve basis by calling the Flamborough Chamber of Commerce office at 905-689-7650.


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Grants to Rhode Island Non-Profits to
Preserve & Promote the State's Judicial System
Grants to Rhode Island non-profit organizations offering quality programs that preserve and promote the state's judicial system. Funding may be provided for programs that: preserve the history of the Rhode Island Supreme Court and the Rhode Island j...
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Released: 2012
Genres: Audiophile, Blues / Jazz
Listen to Music With Your Friends! Share this now!
Janiva Magness (born January 30, 1957) is an American blues and soul singer and songwriter. To date, she has released ten albums. The Blues Foundation named Magness the B.B. King Entertainer of the Year in 2009, becoming only the second woman, after Koko Taylor, to be so honored. In the same year, she was named the Contemporary Blues Female Artist of the Year, which she had already won in 2006 and 2007, and was nominated for again in 2012. Since 2006, she has had 22 similar nominations. USA Today stated, "Magness is a blues star."
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Fatherhood Guide: Communication
Do yourself a favor and get informed before having "the talk" — find out which kids your child's age have already been taught about sex and drugs at school. Take special note of how that information is communicated (the language they use and the tone) so as not to mimic it but so you can see the material and get an idea of how you might speak to your own kids about it.
Encourage communication skillsAs a father, you've seen firsthand how children deal with feelings of frustration: they throw temper tantrums. When kids express uncontrolled anger like that, it is often symptomatic of a difficult or frustrating underlying issue, one that they do not know how to verbalize. Unable to get it out, they resort to anger, which they do know how to express.
However, once they learn to voice their problems or concerns, and they find that doing so leads to solutions, they become much less likely to default into a tantrum. This is one of the many benefits to encouraging these skills in your kids.
Furthermore, bottling up one's feelings as a matter of course can lead to emotional and physical problems in adulthood, problems that may have been avoidable. For this reason, it is crucial that your children receive encouragement to communicate his feelings openly, and that you, as their father, lead the way.


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Where are the best deals for mobile broadband? Comparing mobile data pricing in a number of countries, ABI Research found that the UK, France and India have among the world's lowest prices for mobile broadband plans. In India for example, where 3G mobile broadband services launched in the middle of 2009, an unlimited download plan costs just over US$17 per month.
"ABI Research expects emerging markets with low Internet penetration to price mobile broadband aggressively to drive usage," says ABI Research analyst Bhavya Khanna. "However, in developed markets the widespread use of data dongles has created strains on mobile networks; and one could see data plans change to throttle data consumption."
Operators in some countries are already using this approach, limiting data to 5 GB or even as low as 3 GB per month, even for their most expensive plans.
Vice President of Forecasting Jake Saunders, adds, "Another consumer concern is confusing overage charges for data plans: consumers often do not know how many megabytes of data they are downloading. Once again, there is room for innovation here from operators by simplifying overage costs and educating consumers to encourage uptake of such services. For example, operators in Singapore have a fixed "cap" on overage costs per month; ensuring that users do not get 'bill-shock'."
Source: Cellular News
© Copyright 2017, ITU
The information presented within this blog comes from various organizations around the world. ITU encourages users to seek more detailed information from the original source through the links provided.
Links to third-party websites are provided for the convenience of all users. The ITU is not responsible for the accuracy, currency or the reliability of the content on these third-party websites. ITU does not offer any guarantee in that regard nor does ITU endorse the third-party organizations, their sites or content.


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Roundabouts are the Future of Depot Avenue in Gainesville
GAINESVILLE - The traffic lights on one stretch of road will be eliminated in Gainesville...to make way for a new traffic pattern and hopefully a better traffic flow.
On Depot Avenue from 13th all the way to Williston or Waldo Road, a new project will replace the traffic lights with roundabouts.
The City of Gainesville wants to create an East-West gateway in Gainesville and improve driver and biker harmony.
This stretch of Depot Avenue from 11th to Main Street is the current phase of the project.
Chip Skinner, spokersperson for Gainesville Public Works: "when all the segments are complete you will be able to go all the way to Waldo or Williston road depending on which end you are looking at without any traffic signals they will all be roundabouts."
The project has a price tag of $6.7 million dollars and the stretch from 11th to Main street is just one segment out of four on the project.
One other segment has already been completed.


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Fitness, sleep and nutrition tracker Fitbit lets users add details about their activities, which many are unknowingly sharing with the world.
Users should take extra care when creating a profile on the health and fitness site Fitbit, as it was recently discovered that details about their activities can be found on Google if their profiles aren't set to 'private'.
Fitbit's website allows you to track and add information about all sorts of activities, including sex. People can choose to go into detail, entering the effort given and duration. What some users may be unaware of though is that activity is a public profile option by default, meaning unless they untick the box, their information can show up in a Google search for all of the world to see.


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You are reading the older HTML site
Positive Feedback ISSUE13
may/june 2004
My Weigh AXE - Stylus
Force Gauge
This is not, as its name implies, an implement for cutting wood; instead, it's a digital scale. In keeping with the audiophile nature of Positive Feedback Online, I described it as a stylus force gauge, but it's really not. The AXE, sold by Arizona HiFi, L.L.C., works just fine as a stylus force gauge, but it's not designed as one. Instead, it's just a small digital scale. You can use it to weigh anything within its capacity of 150 grams. The readout can be switched from grams to ounces to Troy ounces, and even to pennyweights! Accurate to .1 gram, it showed me my Dynavector cartridge, set by another electronic stylus force gauge, was tracking at too high a weight: 2.1 grams. I reduced the tracking weight to 2.0 grams to comply with Dynavector's recommendations. I don't think that made a life-or-death difference, but why not set the force precisely?
Since the AXE is a general purpose scale designed to measure small items within its allowable capacity, the weighing platform is quite large by stylus force gauge standards, about five square inches. The AXE is packed in an attractive polyethylene carrying case, and Arizona HiFi, from whom I bought the unit, included a 100-gram calibration weight. Although the scale read exactly 100.0 grams for this weight, I followed the instructions to recalibrate the scale. It took only a few seconds to do, and when I finished, the scale read 100.0 grams! Obviously, I have too much time on my hands.
Not content with the 100 gram calibration, I decided I wanted to verify that the scale's accuracy at low weights, like those you would actually use for your cartridge. A visit to my local laboratory supply store provided a calibrated two gram weight. When I placed the weight on the AXE, it read 2.0 grams—perfect. If I had been less fussy, I could have used a penny (which weighs exactly 2.5 grams) and a nickel (exactly 5.0 grams) as the calibration weights, and actually, I did. Both weighed exactly what they should.
One caution: if you place the scale on top of your turntable's platter, the height of the scale could make the reading inaccurate, depending on your arm's design. If that's a problem in your system, find a cardboard box the right height and set the scale on it beside the platter. I found that on my Linn turntable, a couple of CD jewel cases put the AXE exactly at the height of the platter, and yes, it made a difference of about .3 gram.
So here we have a digital scale that's accurate, rugged, easy to use, and even available in different colors (silver, black, blue, and red)! But is it like purpose-built stylus force gauges—really expensive? Perhaps, but by stylus force gauge standards, it's a bargain: $49.95. Guess where it's made. The instructions could have been a little better—I almost couldn't figure out how to open the scale to view the digital readout and controls, and the instructions apparently assumed it was intuitively obvious. The answer was to rotate the weighing platform 90° clockwise relative to the bottom of the scale—obvious once you've done it, I suppose. The instructions are also printed in a small, gray font that could be easier to read. But once past the shallow learning curve, using the AXE is extremely easy. It even has an automatic turn-off in case you forget to switch it off.
So why do they call it the AXE? Look how it's shaped when it's closed.
Arizona HiFi, L.L.C. is at www.tubeaudio.com/index.html, or 480. 921. 9961


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Soulwax MP3 Music Download
Umm...I want to do a happy dance! Especially to their Phantom Pt. 2 Justice track! Yes! Soulwax you are so awesome!
I'm quite the heavy hitter as far as music criticism goes, this has by far pasted my expectations. It has a new funky, electronic music style accompanied by a gentle yet powerful beat. With one message LIFE IN THE NIGHT IS TIGHT!Added 9 Years Ago from Amazon.com


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victoria baker-harber
April the 7th can't come quickly enough for us here at Unreality TV – Made In Chelsea has been sorely missed! And one of the reasons we love this BAFTA award winning show is because, unlik
EXCLUSIVE: Made In Chelsea's Cheska Hull still can't stand Victoria Baker-Harber!
Cheska Hull looked beautiful when we caught up with her on the red carpet of the National Television Awards this week and was delighted to share her latest news with Unreality TV. The Made In Chelsea
Made In Chelsea Series 6: New cast photos for series emerge WITHOUT Jamie Laing!!
With filming for the new series well underway, Made In Chelsea star Rosie Fortescue has taken to social networking site, Twitter, to give us a glimpse of what we have in store for us. Fans of the BAFT
Made In Chelsea: Spencer Matthews has a taste of his own medicine, Phoebe and Olivia gatecrash Lucy Watson's party and Louise Thompson and Andy Jordan are in love!
Made In Chelsea returned for its latest instalment last night, and what a drama-fest it was! First of all we were all very surprised to see Lucy Watson sticking to her guns and batting off Spencer Mat
Made In Chelsea: Series 5 confirmed for next month, and cast discuss their 7 deadly sins from last series!
Is it the moment all Made In Chelsea fans have been waiting for, confirmation that the show will return to our E4 screens next month, along with some juicy details to keep you interested till then. Fa
Made In Chelsea: Fourth series confirmed, but will be delayed due to Olympics, and wont be featuring Professor Green!
Fans of Made In Chelsea will be pleased to know that E4 are intending to make a fourth series, despite speculation that series 3 would be the last one ever, but filming of the hit London-based reality
Made In Chelsea's Victoria Baker-Harper apologises after Twitter war with Professor Green and Millie Mackintosh
Made In Chelsea star, Victoria Baker-Harber, has apologised for threatening to slap Millie Mackintosh after Millie's boyfriend Professor Green launched a twitter attack on the reality star. The


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[WORLD CUP COMMERCIALS] Every winter, the topic of conversation becomes the Super Bowl and the new advertising campaigns around the game. But it turns out, they have nothing on World Cup ads, which people around the world have already spent 1.2 billion minutes watching -- four times as many minutes as they spent watching 2014 Super Bowl ads. For the 10 top most-watched World Cup ads.
Of note about the ad campaigns (via MediaPost's Laurie
-- YouTube World Cup ads were three minutes on average vs. one minute for Super Bowl ads.
-- YouTube channel subscribers have increased 18 percent via the
top-10 watched ads.
Top five views by country:
1. Brazil 61 million;
2. USA 57 million;
3. Mexico 50 million;
4. United Kingdom 27 million;
5. Colombia 23 million.
Note: Viewing figures as of Thursday afternoon.
1. Activia, La La La (Brazil), 137 million
2. Nike, Winners Stars, 80 million
3. Samsung, The Training, 54 million
4. Nike, The Last Game, 49 million
5. adidas, The Dream: all in or nothing, 35 million
6. Itau, Mosta tua força Brasil, 17 million
7. adidas, House Match, 16 million
8. Castrol, Neymar Jr. v Ken Block, 15.5
9. Nike, Risk Everything,
15.3 million
10. Beats By Dre (Now owned
by Apple), The Game Before the Game, 17.2 millions


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See all Hotels in Tenerife
Hotel | 28.1 km
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Hotel | 42.1 km
Renovated in 2012 and situated on a quiet street in the centre of Santa Cruz de Tenerife, great location for visiting all the natural charms…Read more of Tenerife and enjoy the climate in Canary Islands considered one of the world's best.from 22.02 USD
Hotel | 11.5 km
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Hotel | 15.8 km
'Puerto Azul Hotel' distinguishes itself with a cosy familiar but private atmosphere at the same time. It is situated in a pedestrian zone in…Read more the heart of Puerto de la Cruz.from 19.03 USD
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Stork Stock-Up
For such small bundles, babies sure require a lot of gear. Not sure exactly what to stock up on before the stork visits? Use this handy checklist for the must-have items to have on hand when you bring baby home.
The big stuff:
- Crib and mattress
- Dresser
- Hamper
- Changing table (if you have a low dresser or chest of drawers, the top can double as a changing table if you put a changing pad on top)
- Glider/rocking chair
- Rear-facing car seat (be sure it's properly installed before your baby is born)
- Stroller
- Portable crib/playpen
- Bouncy or booster seat
For the layette:
- 4-6 long sleeved onesies
- 4-6 short sleeved onesies
- 4-6 sleepers with feet
- 4-6 side-snap t-shirts (some babies don't like having clothes pulled over their heads)
- 2-3 elastic-bottom sleep gowns or pajama sets
- 4-6 pairs of socks or booties
- 2-3 pairs stretch cotton pants
- 4-6 bibs (you may want more bibs if your baby is a big drooler)
- Cotton sweater/zip-up sweatshirt
- 2-3 knit hats
- Sun hat
For diapering:
Whether you choose cloth diapers or disposables, count on using about 10-12 a day and plan accordingly!
- Waterproof changing pads
- Diaper rash ointment
- Dye- and fragrance-free disposable wipes or soft cotton cloths
- Diaper pail
For feeding:
Whether you choose breastfeeding or bottle feeding, you'll still want feeding supplies on hand. (If you breastfeed, you'll need bottles to feed the baby your pumped breastmilk.)
- 12 bottles and nipples <;i>Bottle brush for cleaning
- Dishwasher/drying rack
- Breast pump
- Nursing pillow
For bed and bath:
- 3-4 soft, hooded towels
- 6-8 washcloths
- 3-4 fitted crib sheets
- 4-6 cotton receiving/swaddling blankets
- 2 mattress pads
- 2 sheet protectors
- 2-3 packages cloth diapers or burp cloths
For bath time and hygiene:
- Cotton swabs
- Sterile cotton balls
- Rubbing alcohol
- Petroleum jelly
- Baby shampoo and body wash
- Baby lotion
- Baby bathtub
- Baby nail clipper
- Soft brush/comb
- Digital thermometer
- Nasal bulb aspirator
- Gentle laundry soap
Diaper Bag:
- Several diapers
- Small pack of wipes
- Plastic bags for dirty diaper disposal
- One or two changes of clothes
- Portable changing pad
- Baby food/snacks
- Diaper ointment
- Hand sanitizer


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Welcome to Sts. Peter & Paul
Catholic Church
Fr. John Gathungu, Pastor
Weekly Mass Schedule
Holy TrinityNezperce, ID 83543
|Weekday Mass:
|6:30pm - Wednesday, Friday
|5:45pm - Wednesday, Friday
During adoration
Upon Request
|Following Mass on the 1st Sunday of the month
|Sunday at 9:30am
Sacred HeartWhite Bird, ID 83554
|9:00am (Sunday Liturgy)
|Upon Request
We carry out the command of the Lord by celebrating the memorial of his sacrifice. In so doing, we offer to the Father what he has himself given us: the gifts of his creation, bread and wine which, by the power of the Holy Spirit and by the words of Christ, have become the body and blood of Christ. Christ is thus really and mysteriously made present.
Act Now!
From United States Conference of Catholic Bishops!
WRITE to CONGRESS TODAY -- Bishops have serious objections to the "preventive services" regulation issued in August by the U.S. Department of Health & Human Services (HHS). Study the issue & then write to Congress urging support for the Respect for Rights of Conscience Act. Visit: http://www.usccb.org/issues-and-action/religious-liberty/conscience-protection
We are now on Facebook!
Click the like button on any of our pages to make sure to get all of our updates.
Diocesan Capital Campaign
Our Diocese Needs You!
"Building On Our Past, Envisioning Our Future"
Of the Diocesan $15 million goal, our parish goal has been set for $199,593.
Our 2013 Idaho Catholic Appeal Goal is $32,711.
Total received to date (5/9): $84,335 - Thank You!! We have surpassed our ICA Goal!!
Of the $51,624 over our ICA goal, 40% or $20,650, will be returned to our parish.
All checks for the Diocesan Campaign should be made payable to the:
Your pledge gifts can be put into the weekend collections and this office will mail them all down to the Diocese on a weekly basis.
OR you can mail your gift directly to:
1501 South Federal Way, Suite 400
Boise, ID 83705
Attn: Meegan Wright/Campaign Supervisor
OR contribute ONLINE!! at www.catholicidaho.org and make sure to choose Sts. Peter and Paul, Grangeville at the bottom of the list.
For those of you who did not receive the campaign in your mailbox, you may go to the website for all campaign information and donate online.
Again, thank you for your support. Please pray and assist our Catholic Church in Idaho.
Idaho Catholic Appeal
Our Diocese Needs You!
"Building the Body of Christ in Idaho"
Of the Diocesan $2.5M goal, our parish goal has been set for $30,445.
Your ICA envelopes with a brochure of information will be mailed out on Ash Wednesday-the 22nd. Please look for this, and thank you for helping our parish reach it's goal.
Our volunteer callers will begin calling this week. Please mail in or drop your support by the parish office, so calls don't have to be made to you. 121 families have given. Thank you.
Total received to date: $23,401.00 - Thank You!!
Balance needed: $7,044.00 to meet our goal. We are half way there! Keep it up.
The Appeal will continue until we get the Appeal envelopes (or one of your own) back. Please return your envelopes by mail, or drop them off at the school or parish offices ASAP. Please make checks payable to "Roman Catholic Diocese of Boise".
Contribute ONLINE!! at www.catholicidaho.org For those of you who did not receive the campaign in your mailbox, you may go to the Idaho Catholic Appeal website for all campaign information and either donate online or use an envelope you'll find in the back of the church.
Again, thank you for your support. Please pray for and assist our Catholic Church in Idaho.
Saint of the Day
Parish Registration
If you have just moved here or haven't registered yet, please contact Fr. John Gathungu at 208.983.0403.
We ask that you complete one of our registration forms, which are in the back of church or available for download, and just drop it in the collection.
We seek to meet you and greet you!
Parish Bulletin
Sts. Peter and Paul Bulletin
All bulletin articles must be submitted to the Parish Office by 12 Noon on Thursday for the following Sunday's bulletin. Email to: firstname.lastname@example.com
For ALL other church related requests, such as Sacramental Records, parish information, etc., please contact Sheryl Slichter at firstname.lastname@example.com
Holy Trinity Bulletin
All bulletin articles must be submitted to Michelle Koepl by 12 Noon on Friday for the following Sunday's bulletin. Email to: email@example.com
I urge you therefore, brothers and sisters, by the mercies of God, to offer your bodies as a living sacrifice, holy and pleasing to God, your spiritual worship. Do not conform yourselves to this age but be transformed by the renewal of your mind, that you may discern what is the will of God, what is good and pleasing and perfect


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posted by y912f .
#50. What were the factors that played a significant role in the collapse of Russian control over Eastern Europe?
I'm still working on it. Any help would be appreciated
Corruption and inefficiency
Also look at glasnost.
There were a few factors that played a significant role in the collapse of Russian control over Eastern Europe. Under the Soviet System, a few of the leaders had established a Communist dictatorship. The Soviet Union had a command economy which is one with a central authority deciding on what goods will be produced. Most Russians believed that communism would improve their lives, since most of them had a bad history of being poor peasant farmers. Instead, they found that the Communists had become their new masters. People remained poor, and moreover, had no freedom to make personal decisions or express their opinions. The state controlled their lives and economy. The millions of people who resisted or objected them were either sent to prisons or forced-labor camps. Many more were executed. Terror was the key part of life under communism.
...being continued
Industry and agriculture was also gone corrupt. Under Soviet rule, farmland was recognized into state farms and collective farms. Most of the farmers were forced to work on them. On state farms, workers received wages as they would in factories, while on collective farms, workers shared any surpluses that remained after products were sold and expenses were paid. Almost all the time, Soviet agricultural production and distribution remained low because of the few reasons for the farmers to work quicker.
Is that it?
Go back and reread the question. Have you answered it?
Most of what you've written describes life under communism for the 70 or so years before the Russian collapse.
no, i'm about to write more


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It's Deja Vu as UTEP, Houston Hook Up For Second Time in Six Days
March 12, 2008
Championship Central | Watch Live (CSS Blackout Details) | Gametracker
C-USA Tournament Quarterfinal Notes (PDF)
Sixth seed UTEP (18-12, 8-8 C-USA) takes on third seed Houston (22-8, 11-5 C-USA) in the quarterfinals of the 2008 Conference USA Tournament on Thursday at 1:30 p.m. MST at the FedExForum in Memphis. The Miners advanced to the quarters by beating SMU, 71-49, on Wednesday. Houston had a first round bye in the tournament as one of the top four seeds and will be playing its first game on Thursday. UTEP squared its all-time C-USA Tournament record at 2-2 with Wednesday's win. The Miners are 1-0 all-time in the quarterfinals by virtue of their 66-47 triumph over Southern Miss two years ago.
UTEP and Houston are facing one another for the second time in six days. The Miners knocked off the Cougars at the Don Haskins Center on Saturday, 87-81. Earlier this season, Houston upended UTEP at Hofheinz Pavilion, 77-72.
UTEP leads the series 7-4. Both teams have taken charge on their home courts, with UTEP posting a 7-0 mark at the Don Haskins Center and Houston winning all four previous meetings at Hofheinz Pavilion.
Stefon Jackson has averaged 24.5 ppg, Tavaris Watts 15.0 ppg, Marvin Kilgore 14.5 ppg and Randy Culpepper 13.0 ppg against Houston this season. Jackson has also averaged 10.0 rpg versus the Cougars. UTEP has shot 47.9 percent from the field to Houston's 38 percent in the two games, and outrebounded the Cougars by an average of 6.5 boards per outing.
Houston has had a big advantage at the charity stripe (.780 free throw percentage to the Miners' .582). For Houston, Robert McKiver averaged 21.5 ppg with a .342 (13-for-38) field goal percentage, and Tafari Toney averaged 11 boards.
The Miners have outrebounded the Cougars in all six regular season meetings since joining C-USA and seven straight games overall.
The winner of Thursday's game will advance to the semifinals and meet either second seed UAB or seventh seed Tulsa on Friday.
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