text:
Billion Dollar Customer Loyalty Lessons by Zappos?
"Our Customer Loyalty Team is not scripted and is not measured on Time of Calls." -Aaron Magness Zappos, director for Brand Marketing & Business Development. The review for the Zappos account … was one of the strangest that Madison Avenue has witnessed recently. It began with 16 agencies, but after word leaked out about the review, "we ended up getting 190" requests to take part, Mr. Magness said.
Source: New York Times – Tireless Employees Get Their Tribute, Even if It's in Felt and Polyester
With regards to Customer Retention and Customer Intimacy, perhaps the following is evidence that there are no such things as "costs" involved, rather we should think in terms of investments: Zappos last year was acquired by internet giant Amazon for no less than $1.2 billion. The main reason? Their offbeat company culture of putting the customer first, which makes Zappos (founded in 1999) roughly $1 billion per year.
Zappos became famed for their Customer Intimacy: If, for example, you can't find a specific shoe on their web shop, or it happens to be out of stock; the Zappos Call Centre Rep. happily guides you over to a competitors site and co-surfs their shop with you as long as needed to help you find the item for the right price.
Please note: The above is not an exception, it's their official company policy.
Read that last sentence again and know it still equals heresy for most corporates out there.
It's really sad how Call Centres (and the organizations hiring them) to this date still believe that call scripts, lowly paid Call Centre Representatives and a strict focus on Time On Call are defining factors of success, while Zappos clearly has shown otherwise on every conceivable level.
(On a similar note GetSatisfaction recently made some revisions to their Company-Customer Pact.)
Zappos understands that Marketing starts at the core -the experience you deliver- first, and advertising last. No wonder Madison Avenue went the extra mile to acquire the Zappos account: working with a brand with a stature and Customer centred culture like Zappos' is any Agency's wet dream…
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The State Of The Internet 2010 – Facts & Figures (Video – 3:52)
Wie is Anibal do Rosario (NL)
About AniBlurbs | Anibal do Rosario in English (Wie is Anibal do Rosario | Over AniBlurbs in het Engels)
Anibal do Rosario is een Digital Strategist, continue op zoek naar de ideale balans tussen creativiteit en meetbare resultaten, met een sterke focus op de eindgebruiker.
Creatieve generalist die goed op de hoogte is van de technische (on)mogelijkheden van alles wat interactief is en daardoor een bruggenbouwer tussen diverse disciplines zoals Web Development, Webdesign, Grafisch Vormgeven, SEO, SEA, Customer Service, Marketing en Sales.
Anibal heeft samen met andere ervaren professionals mooie resultaten weten te boeken op diverse (Online) Marketing projecten voor zowel kleinere partijen uit het MKB, als diverse Triple A merken.
Professionele achtergrond
Ervaring heeft Anibal de afgelopen 15 jaar opgedaan met:
- Retail;
- Direct Sales & Promotie;
- Webdesign;
- Entertainment (Dance);
- e-Commerce;
- Identity & Branding;
- (Online) Marketing Strategieën;
- Online Product Management.
Ervaring aan bureau- en opdrachtgeverzijde
Anibal heeft zijn Online Marketing ervaring opgedaan door samen te mogen werken met ervaren professionals, in projecten aan bureauzijde voor diverse overheidsorganisaties en Triple A-merken, zoals de Koninklijke Marine, Shell, UWV, Rabobank, Vodafone Nederland en meer.
Daarnaast is hij aan opdrachtgeverzijde actief geweest, zoals bij Tech start-ups Dance-Tunes.com (een dochter van ID&T en Q-dance) en GAMcard.
Ontwikkelen van (Online) Marketing Strategieën
Anibal is tevens verantwoordelijk geweest voor het ontwikkelen van de Marketing Strategie en Corporate Identity / Rebranding voor Persoonlijk Zorgnetwerk – het bedrijf achter onder andere Factuurdesk.nl, ePGB.nl & ZoekPgbZorg.nl.
Hij heeft deel uitgemaakt van het Online Marketing team bij "eFocus Strategy & Webdesign". eFocus is door Emerce
recentelijk eind 2009 uitgeroepen tot #1 full-service internetbureau.
Anibal is momenteel werkzaam als Online Product Manager bij DTG; voorheen "De Telefoongids & Gouden Gids.
Meer weten? Bekijk hier zijn uitgebreide online CV (Engelstalig), of neem direct contact op met Anibal »
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Discuss: Why Social Media Agencies Are The Emperor's New Clothes (Column)
"There's demand in the marketplace for creating a new type of agency," said Sean Corcoran, an analyst with Forrester Research. "The question is whether that's viable long term."
Because it can touch everything from Communications to Marketing to Customer Service to Product Development, Social Media has created a muddied playing field that some see as ripe for creating agency opportunities …
Now the question for social media firms is whether they'll translate the short-term demand for Facebook pages, Twitter campaigns and audits of social chatter about a brand into a long-term strategic business … Otherwise what they're offering clients will quickly become the domain of established agencies in Public Relations, Advertising and Digital.
Source: AdWeek – The New Social Gurus: Social media agencies are popping up to address new strategic demands — but will they last?
The jury is still out on this one
First of all let me state clearly that there is no silver bullet with regards to whether a Digital Agency or a PR outfit should be leading the charge when it comes to Social Media.
Furthermore, one size certainly doesn't fit all when it comes to whether your company or organization should be utilizing Social Media or not, and if so with whom.
Mitch Joel (@MitchJoel), from Twist Image (Canada), also weighed in on this subject:
Going back to that quirky quote from AdWeek, it's like saying, "we can help you build a Facebook fan page or a Twitter profile, but if you need a microsite or some banners to promote it, you're best off calling a Digital Marketing agency."
Newsflash: Social Media is Digital Marketing.
Sorry to break this news to the Social Media Gurus and social media agencies of the world. You can dance around this statement all you want … let's face it: all Social Media strategy and first-contact happens in the online channels.
The results of that strategy and activity may filter through how an organization communicates, markets, handles after-care or customer service, but Social Media starts and lives in the Digital Marketing channel….
And, if it does live in the Digital Channel, but as a social media agency you can't help your client also build both the platforms and presence online, what does that say about your skill level?
Let's not make it bigger than it is.
Like a strong direct marketing strategy, advertising campaign or affiliate program, Social Media is one spoke in the marketing wheel (it just looks more shiny than the other spokes because platforms like Twitter, Facebook and YouTube are new and exciting).
In fact, Social Media is much more like a spoke in the Digital Marketing wheel. This doesn't mean it should be diminished, but to think that a strong Digital Marketing shop doesn't have the abilities or capabilities to lead Social Media is downright silly and unfounded.
A great Digital Marketing agency that truly meets the clients' needs is one that can develop the digital strategy and then execute on it (the design, content, technology, marketing and communications).
It's going to be interesting to see what unique offerings these social media agencies bring to the brand table that the Digital Marketing agencies were missing."
Read the whole post and the comments over at Six Pixels of Separation by Mitch Joel at Twist Image: Social Media Gurus – That Old Chestnut (Who Owns Social Media?)
Challenges for Businesses with regards to Social Media
A few days back Liz Pullen(@nwjerseyliz) tweeted the following on twitter (see screen grab below):
I tweeted in reply that Social Media on a personal level doesn't scale:
It´s a scientifically proven fact that there's only so much meaningful interaction, friends, interconnectivity, sharing, status updates and ReTweets one can take at any given moment in time.
And this isn't even taking time management or life hacking into account; strictly speaking there's (Dunbar's number) a bio/psychologically maximum amount of social interaction and stimulus our brains can handle – be sure to keep an eye on the latest Oxford findings regarding this.
What this also means today is that people in general -becoming ever more acquainted with Social Media and most of its apparent benefits & setbacks- are increasingly critical about whom they connect, or "friend", with online (quality/potential Vs. quantity). And, as a result, how much time they spend with them on any given social network.
The analogy goes that you could compare it to standing in a café socialising with friends and familiars; you wouldn't appreciate someone breaking in the conversation or party (with a commercial message) without introducing properly first.
These developments have spin-off effects for your brand in this space as well.
Think about this for a minute.
Now, let's take a look at the slight nugget called Legal, as Clorox has done:
That could help explain why the marketer has taken the unusual step of advertising for a full-time in-house legal counsel to focus on social media — a rather surprising sign of how entrenched social-media marketing is becoming even for relatively established household products.
Currently, having such expertise in-house and full-time at a marketer is rare, said Jack Greiner, an attorney with Cincinnati's Graydon Head & Ritchey, one of the few attorneys on LinkedIn to list social-media as a specialty. "It's the first I've heard of it," he said.
"Social-media channels are a growing focus for consumer communication and stakeholder engagement for our brands and company," a Clorox spokesman said in an e-mail.
"As a newer communication channel, the application of existing laws to this medium is evolving. For those reasons and the rapid pace of communication in the Web 2.0 world, we're seeking an attorney to focus on social media as well as talent rights."
The primary duties, he said, are to clear and procure intellectual property rights regarding production and distribution of advertising, including Screen Actors Guild and American Federation of Television and Recording Artists issues, consumer privacy and video licensing.
Comment addendum by Antone Johnson:
Regarding social media policies, I think it's helpful to divide the universe of communications into two distinct buckets.
The first category is the everyday online chatter by thousands of individual employees, which may or may not touch on the company's business or products.
This kind of communication can and should be regulated by a well-thought-out social media policy, enforced by HR and/or IT in the same way they enforce other employment-related and IT usage policies. (A little training during employee orientation goes a long way.)
The second category is messaging from authorized corporate communicators:
Senior executives, PR, MarCom, Customer Care, Community Managers on online forums, etc. A social media policy alone isn't enough; these folks need individualized, timely, thoughtful legal guidance.
Their statements can and will be taken as the corporation's official view of things. Social media make it easier than ever to make misstatements that can be used against the marketer as "Exhibit A" in litigation.
This is particularly true for large corporations, which are perceived as having deep pockets and become targets for class action plaintiffs' lawyers and government regulators.
Source: AdAge – Clorox Seeking Attorney to Oversee Social-Media Programs: Marketer's Move Seen as Testament to Importance of Twitter and Facebook
As the quotes above underline, social media expertise should occupy two seats: one inside the advertiser itself (I'll get back to this in more detail later on) and one inside dedicated Digital Agencies, since, inherent to their DNA, they're better suited at this than pure traditional Agencies are right now.
Dedicated social agencies can't create effective Social Strategies
Though I'm all for entrepreneurship and an avid fan of innovation, I'm quite sceptical about yet another specialist niche branch forming, (viral seeding agencies anyone?) be it inside or independent of traditional or Digital Agencies: yes, I'm looking at you, social media agency.
Especially since in this specific case the subject matter ties so close –too close- with the core business of any organization: i.e., taking for your customers / prospects / leads.
Why exactly is your company contracting a newly formed "social agency" to do the crucial interaction with these people in such a delicate environment (sometimes volatile even)? A few more questions:
- Can this freshly formed organization handle the scale 6, 12, or 18 months from now (community management, moderating in real-time 24/7, mob behaviour even)?
- What about legal liability (see the quote above from Jack Greiner) when it comes to international operating brands on Facebook?
- What about accountability (towards customers/end-users, partners and B2B clients), lead follow-ups, customer retention and so on?
- What about integration with the online display, SEA campaigns and the mini site?
- And what about the connection with the core brand values "as seen on TV"?
- Do they understand the finer intricacies of your business goals on the one hand vs. customer service & needs on the other hand?
Make no mistake about this, many industry thought leaders are (the dotcom bubble freshly in the back of their mind no doubt) rightfully questioning this trend of social agencies and self-proclaimed guru's:
Do they even know your competitors, the field your operating in, the challenges you face, regulations, et cetera? You know; the stuff any Marketing Agency worth their salt actually takes into account before helping you set a long term strategy? If so, then why set up a separate one-trick-pony-entity instead of integrating it in the (digital) media mix? It just doesn't add up.
Social Media is Anthropology, meets PR, meets Customer Service, meets Sales, meets DM, meets Sociology, meets Business Intelligence, meets Legal, meets… what-have-you, all for the greater good of meeting Business Objectives at the end of the day.
So. Exactly what are the business credentials of the people employed in this social agency, apart from having set up a Facebook fan page for their local small-town barbershop?
[Note: I'm not talking about credentials in a "certified social media company" kind of way, nowadays most of us are aware that in IT -for the most part- certificates (Google AdWords and the like notwithstanding) don't prevent disasters, nor do they guarantee a pleasurable partnership or outcome. How many big IT projects had multiple Black Belts overseeing certified .NET implementing professionals and failed big time?]
Getting and staying involved in Social Media isn't the same as setting up a one-way Interruption Marketed Advertising campaign for six weeks and it isn't action based Sales Promotion with a short term focus either.
Nor is it about hiring a Web Care Team after the damage has been done in order to clean up the online response on a subpar product coupled with bad customer service.
UPC (Cable giant) has felt this here in The Netherlands as recently they've been indexed as the company with the worst customer service in a research conducted by the Customer Insights Center from the University of Groningen, intelligence agency MIcompany and Dutch research firm MetrixLab.
This despite being an innovator online by being the first Dutch company to deploy a Web Care Team with varying success. Sweet Irony to some, Social Media in full effect to others (as sharing bad customer experiences has become ubiquitous).
Social Media is a mindset ideally to be adopted throughout the whole organization, just like company values. Larger organizations will have to act on this in the coming decade.
Joseph Jaffe: In my opinion, this isn't about tactics or platforms….it's about a mindset shift. Commitments versus Campaigns. Retention versus Acquisition. Conversation versus Communication. And in the former cases, we're dealing with decidedly post-marketing platforms that are – for the most part – decidedly brand unfriendly.
It's an ongoing process, not to be automated.
Au contraire; it's actually about interacting with human beings(!) in a passionate and authentic way, all whilst keeping the mutual interests of the organization, as well as the customer in mind. Though balance to strike.
Earned Media vs. Paid Media (Dealing with The Shift)
Who knows? Maybe over time they'll embrace your efforts and your brand.
Then again, maybe they won't because a few days back your Call Centre Manager was focussed more on her maximum allowed Average Conversation Duration Per Service Employee instead of solving the problem of a frustrated customer. So, said customer has started a flame blog, which TechCrunch has picked up, turning it into a trending topic on twitter overnight, which in turn has been indexed by Google in less than an hour, effectively making your SERP turn off potential customers and would-be B2B partners, despite that carefully planned and crafted Super Bowl Ad…
As you can see, Social Media is much as it has always been in real life actually, with the critical difference that these interactions between your brand and "them" are online, out in the open, for all to see, to monitor, to be spread in real-time and archived. Forever (or until Singularity at the very least).
This, combined with the fact that your organization has to structurally change internally for any meaningful long-term results, make this quite a complicated and challenging era, as you cannot afford not to be at least somewhat social, yet it can backfire significantly when implemented in the wrong way. Or with short-term focused expectations from shareholders, the board or senior management for that mather. Oh, and I've left the whole Social Media ROI debate out of the equation.
Still convinced that fancy social agency is well equipped and worth the check/PO?
Possible solutions: Internalizing the knowledge
The point I'm trying to make is that these new upstarts are either interested in making a quick buck over the back of you and your customers, or they're focusing on the "What?" ("Which social tools should we deploy? YouTube or twitter?" -in other words: operational tactics), instead of focusing on the "Why?" and on what Social Media could mean for you and your customers.
Take heed of the former, and as for the latter, well, benevolent though their intentions may be, know that the way to hell is paved with good intentions…
Notable exception / leading example in this discussion are the Social Media Monitoring companies like Radian6 as they have a very tasty asset, or two actually: hard data and experience.
They've been busily beavering away for the past years, before Social Media became de rigour and have actual added value in the partner chain around your project/organization. They have the data, the knowledge and experience to translate social media output into actionable insights.
To my eye the solution is as follows:
Your organization must internalize Social Media as soon as possible -not tomorrow or next week necessarily, but do start as soon as you can (word has it your competitors are already a few laps ahead -sensing the urgency yet?).
Then, drilling further down, you should have one or more internal champions, digital marketers along with their traditional kin, who can sit down at the round table with IT partners, Social Media Monitoring Companies, Digital Agencies & Traditional Agencies alike, and get down to business.
You don't outsource Sales, you hopefully are not outsourcing your Customer Service* and you definitely should refrain from outsourcing direct contact with your target audience and customers. If you're not convinced yet, then feel free to take a look at an interesting development over at one of the biggest brands on the planet: Coca Cola are internalizing Social Media as they go .
Ford Motor Company is, arguably, one of the leading big brands in the world when it comes to having garnered considerable achievements in/with Social Media; admittedly having Social Media rock star Scott Monty (@ScottMonty) aboard as an internal accelerator or catalyst as well as a CEO backing him helps a lot. Ford's Scott Monty has the following take on this topic:
"If you have a dedicated social media agency they need to be well integrated with the rest of your team because none of this stuff stands alone," said Scott Monty, digital and multimedia communications manager at Ford.
Rather than have a single social media shop, Ford works with several for different needs. It leans on the social skills of OgilvyPR, while also working with Social Media Group and Undercurrent. "This is the year that will separate the pretenders from the practitioners."
Source: AdWeek – The New Social Gurus: Social media agencies are popping up to address new strategic demands — but will they last?
[* In twenty years time we'll have a jolly great laugh looking back on the days when you actually didn't help the customer yourself because… err, business books and MBA's thought us it was the right way, we never questioned its merits out loud towards senior baby boom management and the internet, social media et al didn't exist to expose this mindset, but I digress…]
Off course, your mileage may vary, depending on whether your organization is strategically focussed on either Cost Leadership, Innovation or Customer Intimacy.
And it could be both Mitch, Scott and many others in our field, are proven wrong over time as, like I said above, the jury is still out on this one.
Speaking of Mitch Joel, he posted the following piece regarding ROI and Social Media:
Richard Binhammer (from Dell's Social Media team) gave a presentation and when one of the audience members asked about how Dell measures the ROI of their Social Media strategy, Binhammer responded that ROI was nothing more than an accounting term and probably has little to no place when it comes to measuring the success of any Social Media marketing initiative.
How would that make your clients, team members and supervisors feel?
Binhammer … concluded by saying that he doesn't think about ROI, rather he looks at the overall business objectives and if Social Media can help him meet those objectives, then that is what is ultimately the most important thing.
Let's repeat: forget the ROI and look at the business objectives.
In looking at business through this prism, Dell has changed the way they do business and – in doing so – they have made lots of money by being engaged and using everything Social Media that is under the sun.
In a more primal way, they're focused on using Social Media to meet practical business objectives and not looking at the overall ROI…
Comment addendum:
My argument is not against metrics and measurement as it relates to social media and business. My point is that we sometimes get lost in the forest for the trees….and one step further, some of the traditional metrics and insights need revision when we think about social media and business….but fundamentally we do measure measure and measure more.
Source: Six Pixels of Separation by Mitch Joel at Twist Image: Killing ROI
Conclusion: Due Diligence/Beware the Snake Oil
All in all, the debate regarding ROI in social media and the added value of social media agencies still has yet to give birth to a definite, industry wide accepted outcome, and maybe won't for some time.
To my eye, all facts point to one conclusion which I've summed up in the title of this very column.
Bold statement?
Dunno, like viral agencies we've yet to see a yearbook worth of big brand cases produced by dedicated social media agencies that showcase their worth, yet they tend to position themselves with the swagger as though they have seeded viral or social media campaigns with an 80 to 99% success rate…
Should anyone care? Aren't we "all in it for the money"?
Well, yours truly is not and I'd like to believe most of us are "in it" out of a passion, which happens to provide us with the means of getting food on the table, paying the rent/mortgage, etc.. Make no mistake, I'm an entrepreneur at heart and a positive minded one at that, but with great power comes… (well, you know the drill)
Remember the dotcom bubble bursting less than 10 years ago? We've seen what self-proclaimed consultants in green field markets/industries are capable of if left unchecked: wrecking havoc amongst clients eventually seriously damaging everyone in this space.
Sounds farfetched? The Credit Crunch demonstrated to us what happens when an influential industry is left unchecked and nobody calls out the cowboys.
Granted, social media is new, standards are yet to be fully understood, found and implemented. But that doesn't mean we shouldn't take pride in our work, our profession, our science, our art. It is a professional responsibility to call out the snake oil sales men.
Perhaps more than anything Social Media is also about the "echo chamber"; about memes being spread. By adding my voice to the ever increasing echo of industry specialists, agencies and bloggers, I hope to amplify the growing consensus that social does not an agency make. That you should be mindful of letting your company in with any self-proclaimed guru or social agency. Due diligence.
This column turned out somewhat longer than expected, so thanks for bearing with me. I will be keeping a close eye on this topic as it continues to evolve.
In the mean time I'm really curious if there's an angle I might have missed, so feel free to drop a comment below.
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On Spotify and New Business Models in Music (Amsterdam Dance Event 2009 Column)
"If it was up to Spotify co-founder Daniel Ek, the music industry would be embracing the future instead of constantly fighting against it.
The new business model is "a mix between ad-supported music, downloads, subscriptions, merchandising and ticketing where the user comes first and where the key to monetization comes from portability and packaging access rights. If willing to adapt, the music industry could then have the potential to become a $40-50 billion industry…"
…Ek calls out the music industry for expecting to see business models proven "within months of inception. That's just not how it works." Reminding us how Apple's iTunes was not initially the powerhouse it is today: In its first year, iTunes missed its revenue targets by 30% and most label executives doubted its staying power at the time.
The overall point: success in this industry takes time."
Source: ReadWriteWeb – Spotify Co-Founder: Notion of Overnight Success "Misleading and Harmful"
On a similar note Denis Doeland has recently posted a sharp column –in Dutch- on his blog regarding the need for a true sense of urgency and vision regarding licensing fees and innovative business models within the (dance) music industry:
"Due to the transition from the physical to the digital age, the economic value of the master has increased by almost a factor 4 and the economic value of the copyright has increased with a factor of approximately 1,5. This is quite peculiar.
Back in the Nineties Dance-labels apparently were content with a lower licensing rate due to the bigger amounts / volumes being sold. Dance-labels apparently used to make do with 5 to 6 Eurocents for each compilation sold.
Furthermore it's quite peculiar to note that the fees being paid for the master nowadays are up to 2 and even 5 times higher than the those being paid for the copyright itself.
In the 'physical age' the Dance-industry was actually a 'compilation-driven business'. In hindsight it would now seem that, for compilations, one paid for a collection compensation of sorts.
Popular tracks received higher royalty-percentages than the less popular tracks and depending on the commercial success of said compilation the compensation fees would start pouring in. After all, one compilation would fare better than the other.
The numbers mentioned above are food for thought. Does the business model, as used by the Dance-industry, still hold up today? Hasn't the use of 'pay-per-unit' in the Dance-industry become dated?"
Translated interpretation from original post in Dutch: Doeland's Blog- 'The Dance-industry used to make do with 5 to 6 Eurocents …'
Currently Doeland is Director of IP Services and Internet at Dutch dance event giant ID&T/Q-dance (of, amongst others, Sensation White fame) and also co-founder of Dance-Tunes.com. He has written two columns touching these subjects earlier this year, both which you can read here (translated from Dutch with Google Translate).
According to Denis, gone are the days of yore when the Electronic Dance Music (EDM) niche was the main innovator within music and in its stead we now deal with record labels unwilling of seeing or proactively taking on the challenge ahead, namely that 95% of all music consumed is done so illegally.
"Recently it became clear that the Dance-industry isn't really thinking 'Outside of the box'.
For the umpteenth time in the (close to five years of) existence of Dance-Tunes we've received a note from a certain label with the request to arrange it so that customers visiting our site from a certain given country can't buy the music from the download store of their choosing.
A so-called 'territorial restriction'.
A customer not originating from the country in which the download store is based may not download his favourite music or the download store may not offer this music to the customer in his own country, but may do so if he's outside those borders."
Translated interpretation from original post in Dutch: Doeland's Blog- Column: Dance-corporations first 'Out of the Box', now 'Back in the Box'?
The confusing situation sketched above is quite ironic as the likes of SoundCloud, iTunes, Last.FM, Beatport.com, Spotify and Dance-Tunes have finally given labels and artists the low-entry platforms and reach to connect with an audience willing to pay, on a global scale. Frictionless and with permission.
Furthermore, I've got to second Doeland regarding the irrational rectulance of some labels to cooperate in spreading their content across as many channels as reasonably possible and using the various opportunities to monetize it, while at the same time its these very same labels being the most vocal regarding mainstream media ignoring them and how they're falling victim to piracy.
Now, personally though I'm an avid fan of EDM (Electronic Dance Music) and other music styles, you'd be hard pressed to find any installed torrent software or illegal content on my hard drive. Indeed, yours truly is dubbed a "Digital Native" or a member of "Generation Y" (being born in '81), yet I actually PAY for ALL my entertainment, be it games, music or movies.
Actually, I'm even prepared to travel up to an hour through rainy weather, stand in line for over half an hour, just to get my hands on a shrink-wrapped jewel case, containing nothing more than an optical disk and a stapled bunch of dead trees.
All of this with the knowledge in the back of my head that any colleague or friend of mine would've been glad to offer me the music digitally and for free weeks before it's official country release.
It's okay, thank you, I'll wait. It's worth it. And this is not just a case of N=1, as luckily there are still tens of millions of people like me, including Gen Y, buying entertainment.
If anything, the craze around the late Michael Jackson last summer proved that there's still life left -no pun intended- in the concept of paying for your entertainment (all under the strict condition that it is made easily available for purchase, and for a fair price of course): people mournfully took their wallets and dug in, in part because his CD's were all over the place, even down to the local grocery store.
Yet, with regards to EDM –and despite its digital nature- the situation is quite the opposite: I've frequently found myself waiting months, or even up to a year before a track could be purchased.
Sometimes the record wouldn't get released at all, or was made available exclusively for certain territories or download stores, where my wallet or IP address location couldn't reach it. So much for the internet being international or stateless…
Then, when said release wouldn't sell (sufficiently), the self-fulfilling prophecy to the eye of the label manager was complete:
"See, I told you people weren't waiting for this "product", put in on the front page of obscure download shop X in country Y but only one tune sold, digital music stores don't work, people only listen to 3 minute radio edits, we need a higher cut, we want an advance, where's my lawyer, nag, nag, nag…"
Most label managers and representatives still seem to be bereft of any sense of basics such as Time-to-Market, Availability, Distribution, Multi-Channel Marketing, Pricing or Customer Centricity.
As a side note, the latter is a trait common to the whole entertainment sector, yet one they've managed to get away with. Until now.
Having worked at Dance-Tunes.com a few years back, I recall sitting on the other side of the table, no longer "just" a fan, but as an "insider", slowly beginning to see –not understand- how on earth it was possible that so many great tunes and artists were not represented and made available legally online in a timely manner: their label management knew of the possibilities, but explicitly refrained from taking advantage of them.
This wasn't an oversight on their part, it was a deliberate decision.
A decision made not based on data, insights or Business Intelligence, but based on assumptions and emotion, thus de facto spurring illegal file sharing or use of (mobile phone)recorded live sets and performances amongst the community.
After all, how else could these fans relive and enjoy those moments? How else could they gain access to that obscure remix by their favourite DJ/Producer? How else could they share the alleged Magnus Opus of an underground idol and use this to root for support for their upcoming talent of choice?
Let me get this straight: These fans are the core audience, committed ambassadors AND they're happily willing to let labels part with their money, yet all those labels seem to be able to do is refuse this legal transaction based on invalid argumentation?
Reading the blog posts from both Ek and Doeland it would seem not much has changed over the past two years. All in all a strange paradox and an unnecessary one at that (and it wasn't about unbalanced licensing fees either, as to my experience at Dance-Tunes at least, everything was negotionable).
Mind you, this is not a column to bash the music industry, it's a rant by a concerned fan calling and lashing out to not only label moguls but conservative (small) label owners as well.
This column is written by an ambassador, a loyal customer, a paying fan, who wants nothing more but to see musicians succeed; who feels that talent has the right to be heard and should be supported: The very thing that record labels originally set out to do in the first place, right?
Though your "good old days" of getting-rich-quick may be over, at least now you'll truly get to fulfill your raison d'être.
Music Industry; Indies and the Big Four alike: you need initiatives such as Spotify, Last.FM and (niche, local) download stores more than you realize. And we, the fans, consumers and artists, need you to understand and act on this.
Change your culture, innovate your business model.
Seeing as music and entertainment are known to be one of the main pillars of any culture, and certainly our modern culture today, it would be a fruitful endeavour if you as an industry took a leaf out of the book from leading labels, innovative start-ups, daring pioneers and bold thought leaders.
Make more haste -and take pride(!)- in acting collectively, with a positive, constructive mindset, instead of endlessly debating fickle things such as fees amongst your kin and punishing your fans and propagators (like BUMA did here in The Netherlands).
You've spent the last 10 years doing the latter and we all know where and what that has brought you…
[Disclaimer: Though I've had the honour of working, in part as a trainee/intern, with Denis Doeland and Peter Hillebrands at Dance-Tunes, I'm currently not tied to them or any company directly aligned to ID&T/Q-dance/Dance-Tunes. I've written and posted this column as a music aficionado to tie in with the annually held Amsterdam Dance Event (ADE), which is taking place this week in my home-town of Amsterdam, The Netherlands. Here's hoping that the various international attendants, regardless if they read this column or not, take these issues to heart, discuss them and take concrete action in 2010 and beyond.]
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Huntingdon Marriott Hotel places you 22.3 mi (35.9 km) from University of Cambridge and 20.5 mi (33.1 km) from Jesus College. This 4-star hotel has 150 rooms and welcomes guests with a restaurant, an indoor pool, and a 24-hour fitness center. St. John's College is also 20.8 mi (33.4 km) from this Huntingdon hotel.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a English breakfast is served each morning for a fee.
All 150 air-conditioned rooms provide coffee makers, laptop-compatible safes, and ironing boards. Guests can expect to find WiFi and 32-inch LCD TVs with cable channels and pay movies. Pillowtop beds sport Egyptian cotton sheets and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Desks are also available.
Guests staying at Huntingdon Marriott Hotel enjoy an indoor pool, a 24-hour fitness center, and a spa tub. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a sauna, free WiFi in public areas, and 8 meeting rooms.
Property features
- Free WiFi in public areas
- Free parking
- Onsite dining
- Indoor pool
Huntingdon Marriott Hotel
Hotel Amenities
Hotel Amenities
In addition to an indoor pool, Huntingdon Marriott Hotel provides a spa tub, a sauna, and a 24-hour fitness center. Dining options at the hotel include a restaurant and a coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.
Business-related amenities at this 4-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 2799 square feet (260 square meters) include a conference center. This business-friendly hotel also offers a terrace, a garden, and concierge services. Complimentary self parking is available on site.
Huntingdon Marriott Hotel has designated areas for smoking.
- 24-hour front desk
- Conference space
- Total number of rooms - 150
- Number of floors - 3
- Bar/lounge
- Restaurant
- Coffee shop or café
- Concierge services
- Dry cleaning/laundry service
- Elevator/lift
- Express check-out
- 24-hour fitness facilities
- Free WiFi
- Designated smoking areas
- Garden
- Laundry facilities
- Terrace
- Luggage storage
- RV, bus, truck parking
- Conference space size (meters) - 260
- Number of meeting rooms - 6
- 24-hour business center
- Conference space size (feet) - 2799
- Conference center
- Free self parking
- Sauna
- Number of buildings/towers - 1
- Spa tub
- Steam room
- Indoor pool
- Breakfast available (surcharge)
- Wedding services
- Free newspapers in lobby
- Meeting rooms 8
Family Friendly Amenities
- Family Hotel
- Indoor pool
- Free Wi-Fi
- Laundry facilities
- Refrigerator (on request)
- Cribs/infant beds (complimentary)
Available in all rooms: Wireless internet access ( GBP 10 per day )
Available in some public areas: Free WiFi
Free self parking, RV, bus, truck parking
Room Amenities
Huntingdon Marriott Hotel offers 150 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature Egyptian cotton sheets and down comforters. 32-inch LCD televisions come with premium cable channels and pay movies.
Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. This Huntingdon hotel provides wireless Internet access for a surcharge. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.
- Premium TV channels
- Pay movies
- Hypo-allergenic bedding available
- Air conditioning
- In-room climate control (air conditioning)
- Refrigerator (on request)
- Coffee/tea maker
- Daily housekeeping
- Private bathroom
- Free toiletries
- Hair dryer
- Shower/tub combination
- Deep soaking bathtub
- Cable TV service
- Desk
- Iron/ironing board
- Blackout drapes/curtains
- In-room safe (laptop compatible)
- WiFi (surcharge)
- Room service (24 hours)
- Free cribs/infant beds
- Connecting/adjoining rooms available
- Rollaway/extra beds (surcharge)
- Down comforter
- Egyptian-cotton sheets
- Pillowtop mattress
Where to Eat
English breakfasts are available for a surcharge and are served each morning.
24-hour room service is available.
Huntingdon Marriott Hotel has a restaurant serving breakfast, lunch, and dinner.
Nearby Things to Do
An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Golfing nearby
- Windsurfing nearby
- Bicycle rentals nearby
- Golf lessons available nearby
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
- Accessible bathroom
- In-room accessibility
Hotel Policies
Check-in time starts at 3 PM
Check-out time is noon
Payment types
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are available for GBP 15.00 per night.
- Free cribs (infant beds)!
- Pets not allowed (service animals welcome)
You need to know
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Only service animals are allowed
Additional fees may apply to children for items such as extra bedding and meals. For more details, please contact the property using the information on the reservation confirmation received after booking.
Optional extras
- Fee for English breakfast: GBP 15.95 per person (approximately)
- Fee for in-room wireless Internet: GBP 10 per day (rates may vary)
- Rollaway bed fee: GBP 15.00 per night
Hotel Name
- Huntingdon Marriott
- Marriott Hotel Huntingdon
- Marriott Huntingdon
- Huntingdon Marriott Hotel
We should mention
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Breakfast Offer
Book a stay in a "Room Only" rate category and receive breakfast for a special rate of GBP10 per person, per day
Breakfast is served in the hotel's dining area. Offer may not include taxes or gratuities. Offer is valid anytime, subject to availability. Offer may be altered or discontinued at the discretion of the management. Other restrictions may apply.

subset: commoncrawl


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This handbook reflects on the needs of individuals with a wide range of disabilities and calls on catechists and religious education programs to consider special needs students for their mainstream and specialized programs. This comprehensive book covers a variety of the most-encountered special needs, along with approaches for meeting those needs. The author discusses strategies for having fruitful dialogues with parents, identifying students for your special needs program, recruiting effective catechists or teachers, and developing lesson plans. Throughout, the text and examples are straight-forward, practical, and easily understood, specifically by catechists who may not have the formal theological training required to fully use other resources available on the market. It can even be used by catechists in traditional classrooms as a resource of creative teaching techniques for students who have ADD/ ADHD or mild learning disabilities. Catechists today are challenged to be mindful of advances in education on the subject of those with disabilities. These students are beloved by Christ and members of the Church. Thus, all the faithful ought to strive to work for their benefit and be open to the giftedness they bring to our faith communities.
To view this DRM protected ebook on your desktop or laptop you will need to have Adobe Digital Editions installed. It is a free software. We also strongly recommend that you sign up for an AdobeID at the Adobe website. For more details please see FAQ 1&2. To view this ebook on an iPhone, iPad or Android mobile device you will need the Adobe Digital Editions app, or BlueFire Reader or Txtr app. These are free, too. For more details see this article.
Preview Ebook
If you find anything wrong with this product listing, perhaps the description is wrong, the author is incorrect, or it is listed in the wrong category, then please contact us. We will promptly address your feedback.


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Unisex Assembly New York Wool Bruxelles Overcoat
Unisex Assembly New York Wool Bruxelles Overcoat
Assembly Wool Bruxelles Overcoat - Classic overcoat silhouette lined, with two front pockets - 55% Wool, 27% Linen, 18% Cotton - Model wears size medium - Dry Clean Only - Made in New York
With such an artful approach to men's and women's wear, it's not surprising Assembly's founder began his career in the art world. Greg Armas was at the helm of galleries before opening his store on the Lower East Side in 2008. A namesake line followed in 2012 and a second forward-thinking retail environment in Los Angeles three years later. In addition to their own label, Assembly New York and Los Angeles focus on international and otherwise independent designers who maintain an emphasis on craft and design as an ethos, regardless of trend.


text:
NCI Dictionary of Cancer Terms
The NCI Dictionary of Cancer Terms features 8,107 terms related to cancer and medicine.
- alkalinization
- listen (AL-kuh-LIH-nih-ZAY-shun)
- A process that lowers the amount of acid in a solution. In medicine, an alkali, such as sodium bicarbonate, may be given to patients to lower high levels of acid in the blood or urine that can be caused by certain medicines or conditions.


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Bergen is located between seven mountain and is ideal for walking. The mountains are easily accessible with Fløibanen Funicular and the cable car Ulriken643 and makes walking in Bergen a great activity.
Hiking on Bergen's 7 mountains is very popular, both for the locals as well as for visitors. The most popular mountains for walking in Bergen are Mount Fløyen and Mount Ulriken, both providing panoramic views of Bergen and the surrounding fjords and islands.
Fløyen can be reached with Fløibanen Funicular. There are numerous walking trails on top with various lenghts. They are all well marked and suitable for all levels of fitness which makes walking in Bergen easy for everyone. They are also suitable for prams and in the winter the trails are lit up for those evening skiing trips! The Fløibanen Funicular is located just a couple of minutes walk from the Fish Market and the Tourist Information right in the city center.
Photo: Sverre Hjørnevik
Ulriken can be reached by the cable car Ulriken643, located 10 minutes drive from the city center. In the summer there is a sightseeing bus that takes you to the cable car and in the winter you can reach the cable car by using public bus. They run frequently and it's only a 5 minute walk from the bus stop to Ulriken643.
One of the most popular trails for walking in Bergen is from Mt. Ulriken to Mt. Ulriken, or the other way around. The walk takes about 5 hours and most of the time you will have amazing views of Bergen. In the winter, it is also a popular skiing route.
Vidden. Photo: Gjertrud Coutinho
From the city center you walk up Stoltzeklevien. Stoltzekleiven is a steep paved trail and stairs with approximately 722 steps from Fjellveien up to Sandviksfjellet.
Photo: Gjertrud Coutinho
Further information about routes and conditions in the mountains can be obtained by contacting the Bergen Turlag, which also sell maps.
Tags: Walking in Bergen, Bergen Walking Routes


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It only takes a minute to get started. Fill out our uncomplicated sign up form and login to the site.
This step is voluntary but will drastically raise your chances of getting interest from other Christian members on the site. Introduce yourself, your pasttimes and upload a nice photograph of yourself.
Utilise our website's advanced search to spot members who satisfy your requirements. Or just flip through listings of Christian singles and spot daters that appeal to you.
Identified someone who appeals to you? Drop them a line or just a wink and see how you get along. With a little luck you'll be on your way to true love.
It'll only take a few minutes


text: After signing a long term agreement, UEM and Youthstream are working very closely to improve the existing Championships and to launch new ideas of how to attract more riders, more sponsors, more fans and more interest in general. Both parties agree the EMX2 and the 125 2 stroke European Championships has had an enormous development with a numerous amount of riders with high standards. UEM and Youthstream have decided to work on new projects:1. A large amateur programme.2. Improve the quality of the Motocross of European Nations - which from this year will be open to the 'A' Team and where Youthstream will make strong promotion with television and media coverage.3. From next year there will be one big event - the 'MX Champions League', European Championship for all top riders. 4. Concerning the Junior, we are working to support the 85 big wheel. There will be a Championship created, divided into 4 regions (North East Europe, South East Europe, North West Europe and South West Europe) and then the top ten from each region will race the final held together with an FIM Motocross World Championship Grand Prix.'It's fantastic cooperating with the UEM, as we have the feeling to be true partners,' Mr. Giuseppe Luongo, Youthstream President, said. 'We know the importance of the European Championship in creating the base our sport's pyramid as the large majority of riders in the World Championship come from the European Championship. We have to concentrate our European activities on 2 key points; the young and the amateur. To give visibility to the European title, we must have some exceptional events with big stars. Therefore, we will have 2 main events – the 'Motocross of European Nations' and the 'MX Champions League'. This is to bring attention and value to the European title as it already exists in many the other sports, like football, athletics, etc., where the European title is very important,' Mr. Giuseppe Luongo added.'I want to really thank Mr. Vincenzo Mazzi, Mr. Ted Bartlett and Mr. Martin De Graff for their full support on this new vision for the European Championship,' Mr. Luongo continued, 'and I am sure that closely cooperating between Youthstream, UEM and FIM we will reach all these new objectives as we have already done with many others before.'Mr. Vincenzo Mazzi, UEM President said, 'The meeting helped, although there had been no need to reiterate the importance of a close collaboration between Youthstream and UEM for the growth of Motocross and Supermoto in Europe. We examined several hypotheses that surely the riders, teams, organizers and the European Motorcycle Federations will appreciate. I am grateful to Youthstream and particularly the President of the great support they are giving to UEM and the affirmation of its championships.'


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At the half: Saints crossing Pats up
This one appears to be on the verge of getting away from the Patriots. And if they play like they have in the second half of road games again — and the Saints turn it up in the second half like they usually do — it will.
The way this thing has played out, it's almost like the Patriots are lucky to be down just 24-10.
Start with Tom Brady, who's having his roughest outing since playing the Jets in Week 2. The noise isn't helping, but the bigger problem is protecting Brady. New Orleans is getting pressure on the perimeter with Will Smith, Charles Grant and Bobby McCray, and that's forcing rushed decision, or plain indecision from Brady. Since the first drive, an impressive one for New England, the QB is 9-for-16 for 91 yards and a pick.
The momentum really turned with Mike McKenzie (2 weeks off the street, by the way) undercutting Randy Moss on a ball forced to the star receiver. Then, there was a blown coverage that led to Devery Henderson's 75-yard touchdown. Then, Pierre Thomas exposed poor tackling, and what looked like a bad job in contain by Derrick Burgess score on a screen. Then, Robert Meachem toasted Jonathan Wilhite.
And you get the picture. The Patriots, seeing their protection struggle, have gone to more two-back, shotgun sets to slow the Saints' edge guy, but Gregg Williams and Co. really seem to have the Patriots off balance — bringing seven to the line pre-snap, and forcing New England to guess.
If the Patriots are gonna turn it around, it has to happen quick. This looks sloppy, and that's usually not something you see from New England. And they keep playing that way, and New Orleans will run away with this one.


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//greenronin.com/wp-content/uploads/2016/09/RoninBanner-1.png 0 0 Evan Sass //greenronin.com/wp-content/uploads/2016/09/RoninBanner-1.png Evan Sass2012-03-05 03:00:002012-03-05 03:00:00DC Adventures Design Journal: Terra
DC Adventures Design Journal: Terra
With the pending release of Heroes & Villains, Volume 2, it's time to start beating the drum and getting people excited! Head over to the DC Adventures site for a design journal by M&M freelancer Alejandro Melchor about Terra!
DC Adventures Design Journal: Terra
Future entries will feature other characters, so come back soon!
Evan Sass
Evan got his start in the hobby game industry in 1995, as a co-founder of Rubicon Games. Among other games, he has worked on Cranium, Cranium Hullabaloo, and the Pokémon trading card game. He has been editing and proofreading books for Green Ronin since our first product, Ork! The Roleplaying Game. He has been managing our web sites since about 2002. He co-designed Walk the Plank, our card game of piratical trick taking, and is our in-house Dragon Age and Fantasy AGE editor.
Latest posts by Evan Sass (see all)
- Pre-Orders Closing Soon - May 25, 2017
- Freeport Bestiary PDF Preview - May 22, 2017
- Add-On Decks for Sentinels of Earth-Prime! - May 5, 2017


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S.269 - Retooling America's Workers for a Green Economy Act111th Congress (2009-2010)
|Sen. Murray, Patty [D-WA] (Introduced 01/15/2009)
|Senate - Health, Education, Labor, and Pensions
|Latest Action:
|01/15/2009 Read twice and referred to the Committee on Health, Education, Labor, and Pensions. (All Actions)
This bill has the status Introduced
Here are the steps for Status of Legislation:
- Introduced
Subject — Policy Area:
- Labor and Employment
- View subjects
Summary (1)
Text (1)
Actions (1)
Titles (2)
Amendments (0)
Cosponsors (2)
Committees (1)
Related Bills (2)
Summary: S.269 — 111th Congress (2009-2010)All Bill Information (Except Text)
There is one summary for S.269. Bill summaries are authored by CRS.
Shown Here:
Introduced in Senate (01/15/2009)
Retooling America's Workers for a Green Economy Act - Authorizes the Secretary of Labor to reserve specified portions of certain appropriations to: (1) award national emergency grants and provide additional assistance to eligible entities for employment and training activities in green-collar industries for dislocated workers affected by major economic dislocations or a major disaster, as well as assistance for statewide rapid response activities for permanent closures or mass layoffs; (2) make allotments to states and outlaying areas to provide employment and training activities in green-collar industries for adults with multiple barriers to employment; and (3) carry out the energy efficiency and renewable energy worker training program.


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text: Far away in a place too pure and wondrous to describe, Ilsa listened with a peaceful smile on her sweet face. She now survived on earth through Vienna Levander, the child of her friend, who was just the same person as Ilsa herself had been, but with a different name in a different family in a different generation. Ilsa was glad that she had made that mistake many years ago. Vienna was the only person above even her faithful friend Jonelle who she could trust with the site of her house, where music truly touched her heart.


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|Message view
|« Date » · « Thread »
|« Date » · « Thread »
|"Kevin Priebe" <ke...@realtyserver.com>
|NIO connector issue: SEVERE: Error processing request
|Tue, 15 Jan 2013 22:34:46 GMT
Hi, We have a setup with Nginx load balancing between 2 clustered tomcat instances. 1 instance is on the same server as Nginx and the other is on a separate physical server (same rackspace). We're using pretty standard default settings and are using the NIO tomcat connector. Tomcat version is 7.0.32 running on Debian. The problem is with the second tomcat instance where at random times will start showing SEVERE errors in the tomcat logs, which gets worse and worse until the instance is unusable and has to be restarted. At first we thought it was related to high load, but once it happened early in the morning when load was fairly low. It does seem to happen more often at high load times though, and is about once a day, sometimes twice. AWSTATS says we get just over a million hits per day to the secondary tomcat instance. Here's the errors: Jan 15, 2013 11:22:21 AM org.apache.coyote.http11.AbstractHttp11Processor process SEVERE: Error processing request java.lang.NullPointerException Jan 15, 2013 11:22:21 AM org.apache.coyote.http11.AbstractHttp11Processor endRequest SEVERE: Error finishing response java.lang.NullPointerException at org.apache.coyote.http11.InternalNioOutputBuffer.flushBuffer(InternalNioOutputBuffer.java:233) at org.apache.coyote.http11.InternalNioOutputBuffer.endRequest(InternalNioOutputBuffer.java:121) at org.apache.coyote.http11.AbstractHttp11Processor.endRequest(AbstractHttp11Processor.java:1653) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1046) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:585) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1653) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603) at java.lang.Thread.run(Thread.java:722) Nothing else helpful seems to show up in the logs before it starts happening. This ONLY happens on the tomcat instance on a separate machine from Nginx. Any ideas what might be happening and how it can be resolved? We're not even sure this is related to tomcat or something in the communications before it gets to tomcat, but we're looking at all options right now. Thanks, Kevin _____ I am using the Free version of SPAMfighter <http://www.spamfighter.com/len> . SPAMfighter has removed 3 of my spam emails to date. Do you have a slow PC? <http://www.spamfighter.com/SLOW-PCfighter?cid=sigen> Try a free scan!
|View raw message


text:
Counting Practice: Toys, Toys, Toys
If one boy has a ball, and the other boy has another, how many boys are there? And how many balls? Help your child learn the basic idea behind addition with this fun math worksheet.
© Learning Horizons Inc. All rights reserved.
Click to find similar content by grade, subject, or standard.


text:
About Us
The NT Writers Centre encourages vibrant literary activity in the Northern Territory, developing and supporting writers in all genres at all stages of their careers. We value quality NT writing as a unique component of Australia's literary wealth and recognise Indigenous writers and storytellers as a core component of this.
As well as our ongoing member services, we offer a program of workshops, opportunities and showcase events across the NT including an annual Writers' Festival.
NT Writers' Festival Our annual cornerstone event shifts location between Darwin & Alice Springs.
Territory Read Biennial NT Book Awards
Imprint Annual members magazine
Andrew McMillan Memorial Residency and Eco House Residency Annual writers residencies
NTWC Staff
Executive Director – Darwin Sally Bothroyd
Program Manager – Alice Springs Fiona Dorrell
Festival Director, 2017 NT Writers' Festival – Alice Springs Dani Powell
Program Coordinator, 2017 NT Writers' Festival – Alice Springs Shrike O'Malley
NTWC Board
Our Board Members as of May 2016 are –
President: Dr Martin Jarvis OAM (Darwin)
Professor Martin Jarvis OAM has a great deal of experience as a board member of funded arts organisations, both in Australia and the UK, as well as much experience Chairing. He is a published author of two books, and many journal articles, published in the Australia, the UK and USA.
Vice-president: Dr Adelle Sefton-Rowston (Darwin)
Adelle has a PhD in literature and lectures at Charles Darwin University. She was a winner of last year's Northern Territory Literary Awards and peer-reviews for Humanities journal. She has published literary scholarship as well as poetry and short stories in two anthologies. Adelle is an active committee member of Australasian Universities Languages and Literature (AULLA).
Treasurer: Dalton Dupuy (Alice Springs)
Secretary and Public Officer: Michelle Coleman (Darwin)
Michelle Coleman is a Darwin PR consultant who specialises in media advice and quality writing and research. She holds a Bachelor of Journalism, was awarded the UQ Daily Miracle Bursary and has worked as a journalist and Chief of Staff for Channel 9 and the ABC. Michelle has been a board member since 2015.
Regional Representative: Linda Wells (Alice Springs)
Linda Wells has lived in Central Australia for nearly three decades, in and around Alice Springs. She has done quite a bit of teaching and runs a small business, Foot Falcon Guided Walking Tours. Linda's publications include Still a Town Like Alice and Kultitja: Memoir of an Outback Schoolteacher. Linda has been a board member since 2015.
Nicola Pitt (Alice Springs)
Nicola Pitt worked in Sydney's book industry for six years at the publishing houses of Pan Macmillan, Random House and Hachette. As a book publicist she organised publicity campaigns for both international and Australian writers, encompassing many writers festivals around the country. She has a keen interest in the arts in general, and three years ago moved to Alice Springs to work at the CAAMA Music record label.
Toni Tapp Coutts (Katherine)
Toni Tapp Coutts is the Deputy Mayor of Katherine Town Council and a published author. She has been a member of NTWC for many years and is a former board member. Toni has been a member of the Katherine Region of Writers (KROW) for over 20 years and has extensive experience in governance, boards and committees.
Ktima Heathcote (Tennant Creek)
Ktima Heathcote is the PR & Events Manager for Barkly Regional Council and a published author. She has been a member of NTWC for several years and set up Barkly Writers Ink in 2010. She is passionate about helping regional writers get published and finding new opportunities and avenues to get their voice heard.
Alice Springs Advisory Committee
The NTWC would also like to acknowledge the invaluable ongoing work of our Alice Springs advisory committee –
Pat Ansell-Dodds
Penny Drysdale
Sue Fielding
Michael Giacometti
Meg Mooney
Craig San Roque
Leni Shilton
Kimberley Zenneth
Work with Us
From time-to-time the Writers' Centre employs local writers to run 'Guided Writer Groups.' Download a pdf with more information here: information-for-writing-group-tutors.
Book of the month
Dirty H2OBuy Now


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It only takes a minute to get started. Fill out our uncomplicated sign up form and login to the site.
This step is elective but will drastically raise your chances of your profile being viewed by interested members. Tell people about yourself, your pasttimes and upload a nice photograph of yourself.
Utilise our website's advanced search to discover over 60s members who suit your needs. Or just leaf through listings and discover members that attract you.
Discovered someone who you like the look of? Send a letter to them or just a wink and see what they say. With a little luck you'll be on your way to finding your soulmate.
It only takes a few clicks


text:
Patrick Sanders
I couldn't believe it! Awesome234 was Patrick Sanders! I'd had a crush on him since his very first book. He had such a writing talent. I was not a good writer, but an awesome reader. Guess that's why I was a Criminal Lawyer. Wow. I logged on, hoping he'd be on. He was. I logged on to chat, hoping he'd start.
Awesome234: What's your address?
I wasn't expecting that.
Chill345: Umm...what?
Awesome234: You heard me. What's your address?
Chill345: I still live over in Nashville. I can pick you up at the airport if you want.
Awesome234: Ok.
He logged off.
I went over and lied on my bed, pondering whether I would go or not. Irina jumped up.
"I wonder if you understand what I say when I talk," I said, absentmindedly scratching in between her ears.
I had decided.


text:
Newcomers' guide
The Wodonga Newcomers' Guide provides information about Wodonga, and ours services and venues.
You can also find this information scattered through our website, the information is easily accessed in our A-Z list here.
It also has a community directory listing taken from the online Albury Wodonga Community Guide, which is updated regularly.
It is a helpful guide for new residents.
Wodonga Newcomers' Guide (PDF 638KB)
Last updated: 04-08-2016
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Keep odor at bay with Good For You Girls Aluminum Free Deodorant! Make with natural and organic ingredients our quick drying roll-on keeps you fresh without aluminum or harmful chemicals. Contains beneficial botanicals that are soothing and gentle to the skin. From the moment you use it you will know this deodorant is something special. Will not burn even clean shaven underarms becaue it does not contain any alcohol. Clean citrus scent is created from a custom blend of 100% natural essential oils and aromatics. Vegan and Gluten Free!
No parabens, sulfates, phthalates, petrochemicals, synthetic fragrance or dyes.
3 oz. Roll On
Apply to clean, dry underarms after bathing or showering
INGREDIENTS: Purified water, propanediol, aloe barbadensis (aloe) leaf juice, witch hazel extract, polysorbate 20, arnica montana (arnica) extract*, lavandula angustifolia (lavender) extract*, chamomilla recutita (chamomile) extract*, calendula officinalis (calendula) extract*, white tea extract*, green tea extract, black tea extract, alpine lichen, grapefruit seed extract, sodium benzoate, potassium sorbate, ethylhexylglycerin. Natural blend of essential oils and natural aromatics for scent. *certified organic
Aloe, Arnica, Lavender, Chamomile, Calendula, White, Green and Black Tea extracts.


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May 22, 2012
Ken Young, formerly of WS Packaging, joins the Texas-based label manufacturer.
April 24, 2012
Kevin Gourlay has been named the new business director; Manohar Dhugga is the newly appointed director of engineering and service.
April 17, 2012
The flexo printing pioneer leaves behind a legacy of innovation, accomplishment and charity.
March 13, 2012
Four new, versatile die and component coatings have been added to the product line; Steve Burleson has been named president of Wink US.
December 27, 2011
PJ Desai replaces Paul Brauss, who has announced his retirement.
December 20, 2011
Previously, Hasselberg was executive vice president for tooling manufacturer Kocher + Beck USA.
December 6, 2011
David Morris, who has headed the company's UK division, will replace the departing Frank Hasselberg.
December 6, 2011
The 47-year Avery veteran led the company through years of strong growth and global expansion.
December 6, 2011
Hank Newell will succeed Thomas Howatt as president and CEO of the Wisconsin paper company on New Year's Day.
November 22, 2011
The grandson of the company founders will oversee daily operations at the anilox manufacturing plants in North Caroline and Wisconsin.
November 22, 2011
Guenther Birkner and Ben Rubino will head the Food & Beverage and Home & Personal Care Worldwide sectors, respectively.
January 27, 2009
Philip M. Neal Philip M. Neal, retired chairman and CEO of Avery Dennison, died October 29, 2008, of heart failure. He was 68. Terry Schuler, a former senior VP at Avery, said Neal was influential in three areas key to the company's growth: leaders…
January 27, 2009
Teresa Miller Teresa M. Miller, co-owner of KeeBar Enterprises, a label printing business located in West Chester, PA, USA, died November 2, 2008, at age 51. She was the wife of Steven A. Miller, her business partner and husband of 29 years. The Mi…
January 27, 2009
Russell Joyce Russell Joyce, president of Flint Group Narrow Web, died at the age of 39 in Malmo, Sweden. Joyce began his ink industry career in 1991 with Coates Lorilleux in England. He joined the narrow web group of Akzo Nobel Inks (ANI) in 1997 a…
January 27, 2009
Bert Lamberti Tools & Production, Inc. (T&P), Temple City, CA, USA, has reported the passing of its former owner, Bert Lamberti. Lamberti was instrumental in directing the company's…
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- 20"w x 10"h
- 300 Total Watts
- 3 Lights
- Incandescent Output
Nanti is an exciting collection of transitional pendant chandeliers and sconces. Playful traditional motifs are paired with our beautiful Iron Oxide finish and warm etched vanilla glass.
The Minka Lavery 1494-357 Nanti collection Pendant Lighting in Iron Oxide uses Incandescent light output and brings Rustic style. This item is 10"H x 20"W. The total wattage is 300 and the voltage is 120 volts. The Minka Lavery 1494-357 requires 3 bulbs (not included). Additional Information: Shade-Etched Vanilla Glass.


text: I have a PM9. Great carry gun, it's thin and lightweight and even though I have an XD-40 and an XD-9 subcompact, the PM9 is what I carry most of the time. It shoots as well as expected. I have more luck with FMJs, hollow points sometimes get stuck on the feed ramp. One point with the PM9: When loading, lock the slide back, insert your clip, and release the slide. Do not insert your clip and then pull the slide back and release.


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The Rule of Law amounts to a means of power!
Professor Jowell - 'A resilient and effective force behind the evolution of the UK's constitution
Defining what is mean by ROL is not easy! ROL means different things to different people
Full of ambiguity and vagueness
The Three Elements, 1)Everyone is equal before the law, 2)No one can be punished unless they are in clear breach of the law, 3) There is no set of laws which are above the courts
Criticisms of Dicey, Prof Jennings - Discretionary Powers vital! and NOT contradictory to ROL, "No man is above the law" - what about children? - immunity? Doli Incapax, Entick V Carrington (1975) No man is above the law - support from the law reports - Officials held to be subject to Laws of the land.
Denial of HR, only concerned with the authorisation by a person and with proper manner. Not concerned with Content of the Law!, Lord Steyn - Guantanamo Bay, Abu Graib Fallijah, horrors of Iraq war. Hierarchy of human life?
Binyam Mohammed, Terrorism Act - Enshrining a reversal of the BOP?
David Blunkett - Evidence derived from torture - US and UK above the Law???
ROL must reflect justice, democracy and equality! Content important! Goes beyond formal attributes of the ROL.
Lord Steyn - Nazi Germany, South Africa apartheid show that 'strict adherence to legality is no guarantee against tyranny.'
1)Prospective open and clear, Willes J: " retrospective law are no doubt contrary to the general principle that legislation when introduced for the first time ought not to change past transactions", Phillips V Eyre (1876), Retrospective legislation - contrary to S7 ECHR, BUT... express words in statue - War Damage Act (1965) Sir Thomas Legg - War Crimes Act have a retrospective effect., R V R (1992) Common law is retrospective in the fact that it can develop after the event., BUT E Commission on HR did not violate S7 ECHR = clear that the law was developing in such a way., HOWEVER HL decision made it authority - legal certainty established only AFTER. Retrospective?, Open & clear - Lord Donaldson - 2 Prerequisites, 1) Publics interest to live in accordance with the rules., 2)People must know what the rules are, If judges consistently seek to be excessively adventurous ROL perhaps will be fatally wounded - Lord Bingham
2) Relatively stable, Police Powers - terrorism act... keeps changing!
3)Guided by open,stable and general rules
4) Independent judiciary
5)Natural Justice, Right to a fair hearing - no bias decisions - 'duty to act fairly'
6)Review powers over the implementation of other principles
7)Courts should be easily accessible, Litigation= expensive, restrictive or no access to legal aid, cases with regards to asylum, appeals and inquests., R V Lord chancellor exp witham (1998), Asylum and Immigration Act 2004 - although not as restrictive anymore, Lord Steyn - Oppressive legislation which is contrary to the ROL - courts are open to ALL!
8)Crime prevention agencies cannot pervert the law!, Miscarriages of Justice, DNA evidence, Steven Lawrence, Jean Charles De Menezes
ROL acts as a safeguard for individual rights!
Important in UK as no codified constitution!
Lord Woolf - Legislation which violates ROL could be disobeyed by the courts!
Lord Steyn - The decision in A V Sof S hd 2005 'goes to the very heart of our democracy' and 'anchors our constitutional system of the ROL.
S of S V JJ 2006 - deprivation of liberty!! Contrary to S5 ECHR!


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text: LONDON, March 6, 2013 /PRNewswire/ -- Research from Savoo shows how Mums are suffering in the recession They bring you into the world, they nurture and care for you, so you would think they deserve significant recognition on 'their day'. But it would appear Mums are another victim of the UK's woeful economic climate, with the traditional gift of flowers slowly being caught up by chocolates as the number one gift this Mother's Day. (Photo: http://photos.prnewswire.com/prnh/20130306/600594-INFO ) Even with amazing deals and discounts on flowers from the likes of Interflora, it appears children can't afford to spoil their Mothers with a staggering £55 million being spent on chocolates and £45 million on cards* with flowers, although still number one, dropping to £136 million - a drop for the second successive year. But if you are a Mum in Stevenage you could be in luck, as that is the town in the UK with the most prolific number of visits to the Flower and Gift category on online shopping sites in the UK. Simon Bird, General Manager of Savoo commented, "The UK is a green fingered nation of flower lovers, but it seems a shame Mums won't get what they really want this Mother's Day - even though there are some great deals and offers to be had on flowers right now." But it's still a busy weekend for The Royal Mail; in 2012 they handed out over 11.5 million items of mail and this year that is expected to go up by 2.3%. So while Mum might not be getting Roses, Tulips or Sunflowers, it looks like she will be getting something. And, as we all know, it's the thought that counts!


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Remo 12" CS Coated Black Dot Snare
Remo CS Series 12" white Coated drum head - black dot on bottom side of drum head, very popular snare drum head.
Online guides
Smart Navigator
- Remo 12" Snaredrum Heads at a glance
- go to product group 12" Snaredrum Heads
- go to product group Snare Drum Heads
- go to product group Drum Heads
- go to product group Drums and Percussion
- show manufacturer details for Remo
- Remo Drums and Percussion at a glance
- printer friendly version of this page
Further Remo items
Offers include 21% Belgium VAT and are valid as long as stocks last. Shipping costs to Belgium are 2,50 EUR, free shipping on orders above 49 EUR. Please click here for international Shipping rates. We do not accept liability for typographical errors or inaccurate information of any kind. *RRP = manufacturer's / distributor's recommended retail price in Germany


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From the Editors
The Spring issue of the Arab Studies Journal is out! Click here.
Don't miss Tadween Publishing's latest blog entries at Al-Diwan. Click here.
Want to find out about new books? Visit our expanding NEWTON page. Click here.
Status/الوضع Issue 3.1 is out! Have a listen!
Check out our Reports Page and catch up on news, events, and announcements. Click here.
Interested in writing a Review for Jadaliyya? Visit our Call for Reviews here.
Visit Jadaliyya's awesome Photography Page. Click here!
This year, Jadaliyya turned five! Read about it here.
Call for Photos: Become a Contributing Photographer at Jadaliyya
The New York Times says Jadaliyya "Brings New Life to Arab Studies." Read about it by clicking here.
Jadaliyya was featured in the Chronicle of Higher Education. Click here for the story.
M.H. Ilias
Malayalee Associations in the Gulf: Pushing Boundaries of Political Imagination
The migration of Keralites to the Arab Gulf region has generated various forms of translocal political moorings in the host countries. They are translocal in the sense that they are impacted by even the minutest currents within the political intricacies and specificities of Kerala politics, yet are increasingly identified and consumed by the migrants from Kerala—popularly known as Malayalees—in the Gulf. This article elucidates the ways in which Kerala politics, as a ...Keep Reading »
M.H.Ilias is Associate Professor and coordinator of the Gulf Studies programme, India Arab Cultural Centre, Jamia Millia Islamia, New Delhi. Ilias completed his doctoral research in Middle Eastern Studies form the School of International Studies, Jawaharlal Nehru University (JNU), New Delhi. His current research addresses a range of issues relating to society and culture in the Arab Gulf countries. His published books include: India-West Asia Relations: Understanding Cultural Interplays (co-edited) Space Memory and Jewish National Identity, Society and Change in the contemporary Gulf (co-edited) and Arabs in India: Society, History and Culture (co-edited).


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2017 BEST PRACTICEs CONFERENCES SERIES - BOOK YOUR PLACE TODAY!Other Events
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News : Traffic Centre Gets 9000 Calls a Day
Cape Town, South Africa, Jan 27, 2015 -- Cape Town is the call centre to which frustrated commuters can direct all their queries and complaints - 132 000 of them each month, according to a statement from the city.
The phone rings 4400 times a day - and is usually answered within 15 seconds.
The busiest day in 2014 was December 16, when the Transport Information Centre phones rang 9000 times in 24 hours.
And, according to mayoral committee member for transport Brett Herron, all these calls were answered with an average waiting time of just 12 seconds.
On Monday, Herron visited the centre in the Transport Management Centre in Goodwood.
"The centre's performance is outstanding and the call centre operators must be applauded as some of the callers are really frustrated by the time they phone for information or to lodge a complaint.
"It takes a special kind of person and some stamina to do this job, especially if one considers that the operators have only three seconds' breathing space between calls," he said.
Mondays and Fridays are the most intense, with the highest call volumes between 8am and 4pm.
Most callers prefer to be helped in English, although Afrikaans and isiXhosa assistance is also available.
Most queries are about public transport timetables, routes, fares and service disruptions.
"Our social media platforms provide all the latest updates about transport-related incidents that may be affecting commuters, because the team at the centre has direct access to real-time information," Herron said.
"The centre also records complaints about the MyCiTi service and I want to urge commuters to report these so we can improve our systems."
The centre is also the place to report any road maintenance issues, including potholes, faulty traffic lights and stormwater problems.
"Traffic for Cape Town relies on residents to be our eyes and ears on the ground, be it on a MyCiTi bus or in a private vehicle on our road network," Herron said. "We can only improve our service and our roads if you tell us about the shortcomings."
Posted by Veronica Silva Cusi, news correspondent
Source: http://www.iol.co.za
Related Editorial
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- SA Professional Wins EMEA Workforce Planning Award
- Reserve Your Place at the 11th Annual Global Best Practice Conference from ContactCenterWorld
- BPESA and ContactCenterWorld Partnership Boosts Local Industry
- 15 Nations Share Best Practices
- The 2016 recipients of the new DREAM Team Awards have been announced by ContactCenterWorld.com
Published: Wednesday, January 28, 2015


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Steering Committee
Steering Committee
The StarNET Steering Committee is part of the governance structure for StarNET. The Committee draws its members from the Superintendents, Technology, Curriculum and Finance Directors in the 12 districts within Ingham County. Each district has one member on the Committee. The Committee:
- Recommends strategies, policies and procedures to the Executive Committee
- Monitors and evaluates the success of the strategies in achieving the goals
- Establishes workgroups to develop strategies, policies and procedures
- Periodically gathers information from focus/stakeholder groups
- Assures that all workgroups are organized and in compliance with established worgroup guidelines
- Establishes, coordinates and assures compliance of WAN policies, procedures and agreements
- East Lansing, Richard Pugh
- Haslett, Sherren Jones
- Holt, Kim Cosgrove
- Ingham ISD, Scott Koenigsknecht, Ed.D.
- Lansing, Joan Sawyer
- Leslie, Jeff Manthei
- Mason, Jerome Brzenzinski
- Okemos, Errin Chapman
- Stockbridge, Jim Kelly
- Waverly, Evan Nuffer
- Webberville, Brian Friddle
- Williamston, Jeff Cassin
- Ingham ISD Support Team: Helen McNarmara, and Daryl Tilley