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Este compromisso, de carácter voluntário, está a ser adoptado pelas mais importantes Companhias aéreas da Europa. Dentro do nosso âmbito foi subscrito tanto pela Iberia como pela Iberia Regional Air Nostrum
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We will offer you the lowest current fare available on the reservation system you have used, for your required journey. This applies when you request information on prices for a specific date, time and class of travel, via any of our direct reservation systems, SERVIBERIA any of our telephone reservation centres outside Spain, our IBERIA web sites, or any of our Ticket Offices.
- Select the dates on which you wish to travel, including alternatives.
- Remember that with most of the lowest fares you cannot change the chosen date of travel, you must buy the ticket in advance, stay at the destination for a specific period, and may be subject to other conditions too.
- Make a reservation and purchase the required tickets as far in advance as possible.
- Avoid choosing dates of travel that coincide with holiday periods.
- Request specific fares for which you may be eligible (for example, Spanish "island residents", etc.).
IBERIA will inform you of the terms and conditions which apply to the fare selected, as well as any charges or taxes relating to the fare.
Please note that we can only give you information on fares available on the reservation system that you have chosen and that there may be different fares available on other reservation systems.
When calling within Spain, SERVIBERIA Agents can provide you, with information 24 hours a day on a wide range of fares to suit your requirements on telephone number 901 111 500.
If you are outside Spain and you prefer to make a local call, you may do so by contacting our reservation centre in the country in which you are staying. Their telephone numbers appears in local telephone directories and in timetables published by IBERIA.
Once you have purchased the ticket, the fare relating to the selected date, flight and class of service will not be subject to increase.
However, any modification to the ticket price which is due to regulatory changes governing relevant charges or taxes, will result in an additional payment or refund.
When, for any reason, your flight is affected by a delay, cancellation or changes to the scheduled routing, IBERIA will provide you, as soon as possible, at the airport or on board the aircraft, with the most accurate and up-to-date information available and will provide regular updates. Wherever possible, we will let you know the estimated length of the delay and the estimated departure time.
If we have sufficient advanced warning of a situation prior to the scheduled flight departure time, our staff will try to give you details of the circumstances, via the telephone contact number given when making the reservation and will suggest alternatives to your planned trip. If you made your reservation via a Travel Agency and we do not have access to your contact number, we will inform the Travel Agency so that they can get in touch with you.
For air safety reasons, generally due to meteorological conditions, your flight may be diverted from the scheduled route and land at a different airport. Should this occur, the crew will inform you via the public address system. On arrival at the airport, our staff will give you every assistance in transferring you to your final destination as quickly as possible.
As well as providing the information at its disposal as regularly as possible on the causes and likely length of a delay, IBERIA will give appropriate assistance to customers on flights which are affected, from the time of the delay until the operation proceeds. On flights delayed for more than two hours , light refreshments, meals or accommodation and communication facilities will be offered, provided these do not further delay the departure of the flight. Should the delay prevent you from taking a connecting flight, we shall try to give you priority on our next flight.
IBERIA will help you to arrange accommodation should you be away from home, if the flight is delayed for any reason. If you are unable to reach your destination on the planned date due to circumstances which are the company¿s responsibility, IBERIA will provide you with accommodation and meals.
This assistance will not be provided in exceptional circumstances which are beyond IBERIA'S control, for example, meteorological conditions, political disturbances, long term strikes in essential services, etc. Neither shall we offer this assistance should the flight undergo a further delay due to these circumstances.
1Assistance to delayed passengers where their flight forms part of a package tour, will be provided in accordance to the tour operator's published policy.
One of the main objectives of our airport staff is to deliver your baggage in the shortest possible time, in order to avoid any unnecessary waiting time after disembarkation. These procedures, which are dependent on the conditions for each operation, are constantly being reviewed and improved to guarantee that your belongings are handled with the utmost care.
Priority delivery of baggage belonging to Business Plus and Business Class customers, as well as Platinum and Gold IB Plus Cardholders is also a stated objective.
Despite the rigor of our baggage check-in and loading processes, there may be exceptional cases when you cannot find your baggage on the carousel on arrival at your final destination. In this event, you should notify a Baggage Services Agent before leaving the reclaim area. We shall immediately activate our tracing and expediting systems and will do everything possible to deliver your baggage to you, free of charge, at the address you give us, within 24 hours of arriving at your destination, provided this does not contravene local regulations.
Likewise, in the event of you having to spend a night away from home, without your belongings, we will supply you with an overnight bag containing toiletries and other essential articles.
For greater peace of mind when travelling and in order to facilitate our identification procedures in the event of mislaid baggage, may we remind you that it is essential to label your luggage on the outside and it is also advisable to do so on the inside as well. You may use the identification tags held at our check in desks for this, giving your name, telephone numbers or any other personal identification you wish.
Please note that you should not carry fragile, perishable or valuable items such as medicines, money, jewellery or personal or business documents inside baggage to be checked in.
We would ask that you always retain all your original travel documents to facilitate any later claims: ticket, boarding card, baggage check-in labels etc.
When you make your travel reservation by telephone, via SERVIBERIA or with any of our other reservation centres outside Spain, please note that:
- You may hold your reservation without paying for the ticket, for a 24 hour period, subject to the expiry dates relating to the ticket.
- If you book a fare, which requires immediate payment, you may cancel it, without charge, within 24 hours of making the booking. If a refund is required, this can only be carried out where the ticket was originally issued: Serviberia, Iberia ticket offices or authorised agencies.
When you are entitled to a refund for an unused ticket, booked and issued directly from IBERIA, via SERVIBERIA, its website, or from any of its ticket offices, we will immediately refund the total amount paid, except in exceptional cases, when it may be necessary to check conditions of sale with the centre which issued the ticket.
Likewise we will refund any charges or taxes relating to those fares, the conditions of which do not allow for a refund on the price of the travel sector.
Please note that there are occasions when refunds cannot be carried out immediately, for example, refunds on lost or stolen tickets. Refunds on these are linked to the expiry date of the ticket.
To facilitate refunds on tickets, you will need to provide both your identification as ticket holder and the original unused flight coupons and the passenger coupon.
With the aim of offering a wider network of destinations, or meeting its production needs, airlines enter into Commitment s with other airlines on the joint running or marketing of specific routes or aircraft. This collaboration can take several legal forms, from a simple code-share, which is limited to certain routes and allows the joint marketing of the aircraft by the different operators involved, to arrangements with greater linkage to the marketing company, such as franchising or long term leasing.
When you use SERVIBERIA to make your reservation, or another telephone reservation centre outside Spain, the IBERIA website or any of our Ticket Sales Offices, and any of the above circumstances apply to your flight, we shall remind you of the following:
- The name of the company operating the flight. This information will also be provided when you check in for your flight. We have also given instructions to travel agencies, web pages and other distribution channels to provide this information to IBERIA customers who purchase tickets on flights where these arrangements apply.
- You are establishing a contract of carriage with IBERIA, who, in these cases, is the marketing company for the flight.
In the case of code-shares, where IBERIA is the marketing company, the level of service provided by the operating company may be different to IBERIA's standards and, for this reason, some sections of this Service Commitment may not apply.
Before formalising these contracts, IBERIA goes through a process of harmonisation with its own standards. However, depending on the type of aircraft used or the standards of the other operator, there are usually differences with our own standards and procedures.
Passengers with reduced mobility require extra individual attention due to their personal difficulties, during all stages of travel. In particular, national and international regulations regarding on-board safety lay down a series of requirements aimed at guaranteeing your safe carriage. IBERIA is sensitive to these requirements and concentrates its efforts on providing a professional service to passengers with restricted or limited mobility: facilitating access to our aircraft, adapting procedures accordingly and constantly providing our staff with specific training. This is all aimed at guaranteeing your comfort as well as that of other passengers on the flight.p>We also take the same care in meeting the needs of all those passengers who may require special attention during their trip, such as unaccompanied minors, special meals, etc.
Should you require any further information on the special services we offer, or on the conditions for the transportation of passengers with reduced mobility, you can obtain these at any Travel Agency, at our Ticket Offices, or by calling SERVIBERIA on 901 111 500, if you are calling from within Spain, or by calling the local reservation centre if you are outside Spain. The main Avios are outlined below.
Passengers with reduced mobility:
We include in this category those passengers who, due to sensory or movement limitations, may need special assistance to cope, for example, during the flight. Some passengers may require the use of a wheel chair for transfers, some may have hearing or sight difficulties, others may need a stretcher and some passengers, who for various reasons require other types of assistance on the flight. We will give all these passengers special assistance in the airport terminals areas, on board and when making connections.
Each IBERIA aircraft has a limited number of seats dedicated to these services. Furthermore, Civil Aviation regulations limit the number of passengers with reduced mobility who can be carried on each flight, depending on the type of incapacity and other factors. In order to pre-arrange the correct assistance required, reservations must be made at least 24 hours before the planned date of departure. We advise you to reserve your seat as far in advance as possible.
At the time of booking, we request that you state clearly the nature of your disability, or in the case of special needs, that you are specific about your travel requirements. Our reservations staff, with advice from our Medical Service, will provide you with any information you may need; they will reserve the seat, which is most appropriate for your personal circumstances, and request that the necessary services are at your disposal on the day.
Please see the appendix to this document, "MEETING THE NEEDS OF PERSONS WITH REDUCED MOBILITY". When you are planning your trip, do not hesitate to request more detailed information at any of our Ticket Offices, Travel Agencies or through SERVIBERIA, by calling 901 111 500, 24 hours a day if you are calling within Spain, or by calling the local reservation centre, if you are outside Spain.
Unaccompanied minors:
As a general rule, children under 12 years of age must be accompanied during their flight. Children under the age of 5 should be accompanied by an adult family member. For children who are aged between 5 and 11 years old on the date of travel, IBERIA offers the option of them travelling unaccompanied by relatives or guardians, by arranging for our staff to escort them. However aeronautic regulations limit the number of unaccompanied minors on each aircraft.
During the entire travel process, from receiving them at check-in to handing them over at the destination airport, including accompanying them in transit if the trip involves transfers, our staff will take care of the children with sensitivity and responsibility. When booking this service, you should provide your identification and contact details as parents or guardians and also details of the person responsible for meeting them at the destination airport. We shall then be able to both identify the person responsible for meeting them and also to communicate with you should the need arise.
We would also like to draw your attention to the following recommendations:
- Make your reservation at least 24 hours before the start of the trip.
- Arrive at the airport well in advance in order to be able to complete all the necessary documentation in good time.
- Hand the child an additional copy of the contact telephone numbers relating both to the point of origin and destination.
- Do not leave the airport premises until you have confirmation that the flight has departed.
Special meals:
We aim to meet the special dietary needs which some of our passengers have for medical, dietary, religious or other reasons. IBERIA therefore offers the possibility of requesting a meal, which is specially adapted to your needs, at the time of booking, on those flights offering a meal service.
In order to ensure we can meet your request, please specify the type of special meal you would like as far in advance as possible, always at least 24 hours prior to the flight departure time.
Com carácter geral, o tempo limite para a sua apresentação em check-in e portanto para ser aceite em qualquer voo de IBERIA é de 45 minutos antes da saída programada. É recomendável, não obstante que se apresente no aeroporto com antecedência suficiente para evitar esperas desnecessárias, especialmente nos voos internacionais, em que além do controlo de segurança, terão que efetuar o correspondente controlo de passaportes.
Nos principais aeroportos da rede da IBERIA existem agentes ambulantes pelas áreas de check-in, encarregados de distribuir com homogeneidade os tempos de espera entre os diversos balcões, a quem poderá recorrer em caso de se encontrar próximo ao tempo limite do seu voo. Em todo o caso poderá aceder aos balcões de último minuto, a partir de onde se realizam os fechos dos voos no check-in.
A IBERIA é pioneira no estabelecimento de sistemas alternativos de venda de bilhetes e de check-in, procurando sempre a simplificação máxima dos trâmites necessários para a sua viagem. No que se refere a check-in, o exponente de maior tradição é a obtenção antecipada no seu domicílio, em qualquer das nossas Lojas ou em Agencias de Viagens, do seu cartão de embarque, com o qual, se não tiver bagagem, poderá aceder diretamente à área de embarque do seu voo. Neste caso recomendamos que se identifique pelo menos 20 minutos antes da partida, na porta de embarque, na Sala VIP ou em qualquer balcão de informação da IBERIA, com o objetivo de confirmar o seu lugar.
Com este mesmo objetivo e em colaboração com diversas entidades, tais como Autoridades de Portos e Recintos de Feiras, a IBERIA oferece serviços de check-in fora dos aeroportos, operacionais durante a realização de determinados eventos.
Preocupados em encontrar novas fórmulas destinadas a simplificar os trâmites de viagem, desenvolvemos um novo sistema alternativo de check-in: o Auto Check-in. Graças a este novo sistema, pode solicitar desde uma troca de lugar à obtenção do seu cartão de embarque. Estas máquinas, instaladas nos principais aeroportos espanhóis, permitir-lhe-ão ganhar tempo e evitar filas nos balcões. Em suma, desfrutar de um serviço mais cómodo, prático e rápido.
Qualquer que tenha sido o sistema de obtenção de cartão de embarque utilizado e dos trâmites de segurança e/ou imigração que teve que realizar, é necessário ter presente que, com pelo menos 10 minutos de antecedência à hora programada de partida, deve estar acomodado no seu lugar a bordo do avião.
Due to the flexibility attached to many fares, it is general practice in the commercial aviation industry for a certain number of customers with confirmed reservations not to show up for the flight they have booked. In order to allow other passengers to travel on the flight of their choice, even when this may theoretically be full, airlines accept a higher number of reservations than seats available on the aircraft. Estimation of these numbers is carried out using rigorous statistical analysis of the behaviour of demand over similar periods. This practice benefits both the customer, who enjoys greater flexibility in taking trips and lower prices, as well as the airline, which employs these systems, to effectively manage aircraft capacity.
Both the European Union and the majority of countries in which IBERIA operates, have legislation on this practice, establishing compensation and services which should be offered to passengers affected by denied boarding.
When the forecasts fail and the final number of passengers with confirmed reservations who present themselves for the flight is greater than the number of seats available, the check-in or boarding agents will begin the process of seeking passengers who are willing to give up their seat voluntarily, in exchange for monetary compensation and the guarantee of a confirmed seat on a later flight.
Should there not be a sufficient number of voluntary passengers, we provide those affected with the compensation established by law for cases of involuntary passenger off-loading, changing their reservation for a later flight or refunding the amount of the unused ticket, if the passenger so wishes. The order in which we determine denied boarding is established by the time at which you check in and we also take into account the personal situation of the customer, such as passengers with reduced mobility, unaccompanied minors, the fare the customer has paid or their membership of the IBERIA PLUS programme.
During the time you are waiting to travel on to your destination, we cover normal accommodation and meal expenses.
In any event, it would help us greatly when, for any reason you decide not to use your confirmed reservation for a flight, you let us know as soon as possible by calling SERVIBERIA (902-400-500) when calling from within Spain, any of our reservations centres outside Spain, or in person at our Ticket Offices or Travel Agencies.
Whenever possible, we undertake to provide you in advance, with information and specific details regarding your trip.
A.- When you make the reservation: (provided we have the information at that time):
- Scheduled flight departure and arrival times
- Departure and arrival airport/terminal
- Number of stops en route
- Any changes to aircraft, terminal or airport
- All conditions relating to the payable fare
- Name of the operating company and flight number
- Whether smoking is permitted (code-shares only)
In the event of a change to the company operating your flight, which you have not previously been informed about and where this is not acceptable to you, you will be entitled to a refund on the ticket, or, alternatively, to be carried on the next IBERIA or IBERIA Regional - Air Nostrum flight which has a seat available in the same class.
B.- When you obtain your ticket:
- Confirmation of flight times
- Baggage allowance and limits of responsibility
- Hand baggage allowance
If, prior to purchasing the ticket, the company makes a significant change to the scheduled flight time, which is not acceptable to you, and if we are unable to book you on an acceptable alternative flight, you will be entitled to a refund.
C.- On request: (for IBERIA services and, only if the information is available, for services operated by other companies)
- The type of aircraft scheduled to operate the route and the distance between seats.
- Services normally offered on board
- Facilities for passengers with special needs and any charge which will be made for them (except passengers with reduced mobility, in accordance with details provided in Section 8)
- Whether specific seats may be allocated or reserved in advance.
- Excess baggage charges.
- Conditions of carriage.
- Information on the IBERIA PLUS programme.
- Arrangements for assistance in the event of lost, damaged or delayed baggage.
- Detailed information on the IBERIA Quality Plan, which lays out the Airline Companies' Service Commitment with Passengers.
IBERIA regularly updates the information pages of the main commercial distribution systems which are accessed by all the Travel Agencies and IBERIA Ticket Sales Offices, in addition to other publications and communications which support the rapid dissemination of this information.
Our objective is to establish a lasting, professional and satisfying relationship with you and with all our customers. We see your comments about our services as a token of trust. They provide us with a new opportunity to come that bit closer, day by day, to meeting all your expectations, until finally succeeding.
At times, conditions beyond our control and external factors interfere with the air traffic, thereby possibly affecting flights, flight schedules or causing unexpected situations, which we do our utmost best to resolve immediately.
When we are unable to resolve the situation as soon as it has occurred, we provide you with subsequent personalised and detailed services.
You can inform us about any unresolved matters by contacting our customer service centres: Serviberia, Iberia Plus or Centro de Atención Iberia Equipaje. You may also contact us to provide us with any comments regarding the services we provided.
You can send any claims, complaints, suggestions or praise about our services by email to our Customer Services Centre. We undertake to analyse your comments, take the necessary subsequent action and reply within a period of 28 days, starting on the date on which we receive your correspondence. We will notify you if the enquiry into your case requires more time than the established 28-day period.
A finalidade deste documento é melhorar a acessibilidade ao transporte aéreo das pessoas com mobilidade reduzida garantindo que as suas necessidades sejam compreendidas e atendidas e que a sua segurança e dignidade sejam respeitadas. Está dirigido às companhias aéreas que proporcionam serviços e facilidades nos aeroportos e aeronaves e serve de base para que se possa elaborar um Código ou (Códigos) de Conduta voluntário. Quando se elaborem os Códigos, serão tidas em conta as disposições apropriadas do Documento 30 (Secção 5) da Conferência Europeia de Aviação Civil (CEAC), e o Anexo 9 da Organização de Aviação Civil Internacional (OACI). Os referidos documentos proporcionam informação técnica e foram redigidos, após consulta da indústria do transporte aéreo, e dos organismos governamentais encarregados de estabelecer normas e práticas recomendadas.
São denominadas pessoas com mobilidade reduzida (PMR's) todas as pessoas cuja mobilidade é reduzida devido a qualquer deficiência física (sensorial ou de locomoção), deterioração das faculdades intelectuais, idade, ou qualquer outra causa de incapacidade, ao utilizar um meio de transporte e cuja situação requeira especial atenção e a adaptação dos serviços que estão à disposição de todos os passageiros às necessidades dessa pessoa.
Postulados Básicos
- As PMR têm os mesmos direitos de liberdade de movimento e liberdade de escolha que qualquer outro cidadão. Isto serve tanto para as viagens de avião como para todas as outras situações da vida.
- É da responsabilidade das companhias aéreas, dos aeroportos e dos agentes de serviços relacionados com ambos atender às necessidades das PMR. Deste modo, é da responsabilidade das PMR especificar as suas necessidades pelos canais adequados no momento adequado.
- Deve-se proporcionar a informação necessária para que as PMR possam planear e fazer as suas viagens.
- Os custos derivados do atendimento às PMR não se devem repercutir directamente nelas.
- Incapacidade e doença não deverão ser equiparados, e portanto, não se deve exigir às PMR que efectuem declarações médicas acerca das suas incapacidades como condição prévia para a viagem.
- Serão consultadas as organizações que representam as PMR nos assuntos relacionados com o atendimento dos mesmos.
- Será proporcionada ao pessoal a formação apropriada para compreender e satisfazer as necessidades das PMR.
- Os controlos de segurança e o controlo serão realizados de maneira a que a dignidade das PMR seja respeitada.
- Deve-se permitir às PMR o maior grau de independência possível.
Práticas das Companhias Aéreas
Nenhuma companhia transportadora recusará uma PMR excepto quando este não possa ser transportado sem perigo ou não possa ser acomodado fisicamente ou quando não seja possível prestar os serviços específicos durante o voo. Quando o transporte for negado a uma PMR, as companhias explicarão de forma clara e explícita as causas da rejeição.
Os passageiros PMR que não sejam auto-suficientes, deverão viajar sempre acompanhados. A companhia aérea não presta assistência sanitária, higiénica ou de segurança. Para mais informações deverá consultar o departamento de reservas.
As companhias aéreas tentarão procurar opções técnicas e operativas para melhorar o acesso e as facilidades nos aviões de todos os tamanhos, especialmente quando sejam empreendidos trabalhos de acomodação importantes.
Nos casos em que não seja possível um itinerário directo para uma PMR, (por exemplo, devido ao pequeno tamanho do avião), as companhias aéreas esforçar-se-ão por propor uma alternativa aceitável.
Independentemente do tamanho do aeroporto ou da aeronave, a dignidade das PMR deverá ser respeitada nas formalidades para o embarque e desembarque.
As companhias aéreas proporcionarão a bordo, quando o espaço o permita, instalações adaptadas para facilitar a autonomia das PMR dentro dos limites sanitários, higiénicos e de segurança.
As PMR gozarão de igualdade quanto a opções de atribuição de lugares, com as limitações dos requisitos de segurança. As companhias aéreas explicarão de forma clara e explícita os motivos para a não atribuição de um assento específico quando o pedido não seja atendido por motivos de segurança.
Os cães-guias serão transportados na cabina em conformidade com as normas da companhia aérea e de importação nacionais. Quando forem transportados, não será cobrado nenhum preço. Não se cobrará às PMR o transporte dos objectos básicos que facilitem a sua mobilidade nem outros elementos essenciais auxiliares no caso de incapacidade.
As companhias aéreas devem tomar todas as medidas razoavelmente possíveis para evitar a perda ou dano dos objectos que facilitem a mobilidade ou de outros elementos auxiliares nos casos de incapacidade. Quando essa perda ou dano se produz, as companhias aéreas tomarão as medidas apropriadas para satisfazer as necessidades individuais imediatas de mobilidade.
Air Carrier Access Act
- Text of EU Regulation 1107/2006: http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2006:204:0001:01:EN:HTML
- A copy of Part 382 may be obtained from the Department of Transportation by the following means:
- by telephone:
For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY)
By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY)
- By mail
to the Air Consumer Protection Division
C-75, US Department of Transportation
1200 New Jersey Ave., SE
West Building, Room W96-432
Washington, DC 20590
- Internet: On the Aviation Consumer Protection Division's Web site http://airconsumer.ost.dot.gov


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There's nothing more disappointing than getting rained out of a good tennis match. In Newfoundland and Labrador, this is a more common occurrence than you think, especially since the coming fall season has brought us more rain than cool weather with radiant sunshine.
Although there are always indoor tennis courts, a lot of people might not have access to an indoor tennis court in Newfoundland and Labrador. Playing tennis outside and underneath a good amount of sunshine is just, well, exhilarating, too. Tennis, although adaptable inside, is at its best as an outdoor sport, where the courts give players plenty of space to work on and play off one another.
Now, it's common to play tennis through windy day in Newfoundland and Labrador. You can even bear the summer heat in a tennis match when it's intense. Rain showers and storms, however, actually postpone tennis matches when they're happening.
The aforementioned dry weather conditions don't exactly affect how the match itself plays out. Rain on a tennis court is actually considered a major safety hazard—not only to the integrity of the game, but the health of the players.
Concrete based courts can become slippery in the rain, while grassy and clay courts can become too soft for play when submerged in rain water. Even the anticipation of a rain shower or storm can ruin a player's mental condition to the point of stopping them from winning the match—that they were going to win.
So, is there a way to prevent rainy weather from getting the best of us mid-match? Here, we're going to take a look at several ways you can avoid getting discouraged from the weather and actually finish your match in one piece.
Weathering the weather in a tennis match
Many tennis players grow antsy at the notion of having to postpone their tennis match if it's predicted to rain that day. On some occasions, the rain stops before they're due to go on, just in time for them to play their match. Sometimes, the rain starts when they're actually in the middle of a scheduled match—when this happens, it can make even the best players get nervous.
Many tennis experts, however, suggest that you shouldn't ever leave the court when it starts raining. In fact, many league-sanctioned matches will wait for the storm to pass before continuing after the rain stops. After all, if you were in a league-sanctioned match, would you leave right in the middle because of rain?
Most people wouldn't, despite the rain happening. Most good players also avoid letting the rain affect their mental game. If your mental game isn't 'on,' you won't be able to concentrate when it's time to head back out on the court.
Rain delays also give players the opportunity to rest up a bit and get reinvigorated before finishing the match. So, how do players become more reinvigorated during a rain delay? Many players take the time to:
- Rehydrate themselves. You can always do this by drinking water. Staying hydrated prevents yourself from themselves from expending too much energy and potentially getting injured.
- Stretch enough to stay loose during the delay. Stretching helps prevent your muscles and joints from stiffening up before you return to regular play. Many players target their legs and shoulders when stretching, and also do 'shadow' tennis strokes to keep the arms loose.
- Think about the game. Thinking about the game can help you stay focused on finishing the game. Visualize what you want to do and look back at your previous plays to improve your playing once you get back to the game. Don't think about how bad the weather is—think about the match itself!
- Relax and rest easy. Even though it's good to stay in the game, there's nothing wrong with taking a rest to restore your lost energy. Just lounging around in a relatively quiet place, after stretching, is good enough to get the rest you need.
Rain delays are a natural part of weathering tennis matches throughout the year. So, don't let yourself get too upset if it ever happens to you.
Newfoundland and Labrador might be prone to rainy weather during the tennis season, but doesn't automatically mean it's time to stop playing. Keep your head in the game and you'll be able to easily finish out your rained-in tennis match with no problem.

subset: commoncrawl


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Lake Tahoe Hotel Guide
Let's start with the basics: Finding the best Lake Tahoe hotels. From the laid-back cool of hotels in Truckee to the rustic majesty of Emerald Bay hotels, the area boasts a bevy of options for nature lovers and thrill seekers alike. If you're searching for some peace and quiet, try the hotels in Incline Village; this secluded town on Lake Tahoe's Nevada side features one of the region's most beautiful private beaches. For a relaxing getaway without quite as much isolation, settle into the small-town pace with a little shopping near the Kings Beach hotels. And nightlife lovers won't want to miss the clubs and casinos near the idyllic South Lake Tahoe hotels. If it's Golf Week, you might even spot a celebrity or two.
The only problem? Choosing the best place from this sea of options. From 5 star hotels to romantic hotels (and even pet friendly hotels, if Spot needs a break from the daily grind), Lake Tahoe resorts are renowned for their attention to detail. Between amazing amenities and magazine-worthy views, hotels in Lake Tahoe, CA are destinations in their own right. Even hotels near Lake Tahoe, California, like the smaller hideaways located just outside the region's hushed glamor, revel in all this natural beauty.
Once you've chosen the perfect Lake Tahoe hotel and discovered all the cheap Lake Tahoe hotel deals, it's time to tackle the business of getting there. Browse our flights to Lake Tahoe and list of car rentals, then start counting the days to your scenic getaway. The Tahoe wilderness is calling.


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Emotional Wellness is the one area of our health that we often ignore, yet it is crucial to our overall well-being. Study after study has shown that emotional resilience is a vital component of both physical health and happiness.
When we are coping with personal problems, common things like family conflict, illness, grief, or divorce, we can become very distracted or overwhelmed. Feelings of stress, anxiety and depression can occupy our thoughts to the point that we cannot concentrate well on anything else. Over time, this can take a toll.
Our emotions tend to be very much like a pressure cooker. We can keep the lid on them for a while; however, if we don't let off some of the steam, they can explode: raising our blood pressure, damaging our hearts, or making us behave in ways that are not in our best interests.
The good news is that there are some very simple things we can do to reduce the effects of stress and begin to handle our emotions in healthier ways. This site is designed to provide a variety of information, links, and resources that can help you take charge of your emotional well-being. You'll be amazed at how much better you can feel!
RESOURCES FOR EMOTIONAL HEALTHThe County provides several resources for emotional health – our internal Employee Assistance Program (EAP) which provides free, confidential, support services to employees and their immediate families in times of need or crisis; and, for members enrolled in one of the County's health plans, there are additional emotional health resources provided by LifeSynch through Humana.
Click on the link in the left column to visit EAP's website to view all of the services and resources provided in-house. Click on the link for LifeSynch to access services provided by Humana Health Care.
ENHANCED BENEFIT FOR 2013 UNDER THE CDH HIGH AND CDH OUT-OF-NETWORK PLANSOutpatient mental health and Alcohol and Chemical Dependency visits through an in-network provider are at no cost for the first 20 visits; $25 copayment per visit thereafter. CDH Low plan services subject to annual deductible and co-insurance.


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Explore Temple, Pennsylvania
Thank you for visiting the Temple, Pennsylvania web site. Please select from the menu above to learn more about the Lodging Facilities, Dining Establishments, Campgrounds, Golf Courses and Visitor Attractions available in Temple. We offer a wide variety of information about these businesses and we're constantly updating the listings to make sure the information is up-to-date. Our community profile page includes basic demographic information about the area and is a good source for Temple facts and figures.
If you're looking for current weather conditions or the extended forecast please visit the Temple weather page for more information.
We're always looking to improve the web site so if you have suggestions or would like to provide additional information for one of the businesses included on the site please click on the feedback link below. We've also included a link to Explore-pennsylvania.us at the top of the page to give you an easy way to explore other communities in Pennsylvania.
Did you know there are other cities named Temple?
Temple, Georgia
Temple, Oklahoma
Temple, Texas


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General manager Sam Presti thinks at a different level than OKC Thunder fans, which helps explain why they are on totally separate wavelengths when it comes to evaluating maligned veteran center Kendrick Perkins.
Presti orchestrated a trade that brought Perkins and Nate Robinson from the Boston Celtics in exchange for Jeff Green, Nenad Krstic, a 2012 first-round draft pick (Fab Melo) and cash on Feb. 24, 2011. One week later, Presti signed Perkins to a four-year, $32.56-million extension that included likely incentives for $500,000 the last two seasons.
Beginning with the NBA's new collective bargaining agreement in 2011, teams were granted a one-time opportunity to release a player with an existing contract to remove him from the team's salary and luxury tax totals. The amnestied player would still be paid in full by the team that waived him and/or claimed him.
With the Thunder armed with this bail-out clause, a growing number of Perkins critics believe the financial windfall of wiping his salary off books far outweighs any benefit of keeping him on the roster. Perkins' substantial salary most notably prevented the Thunder from being able to stay under the league's luxury tax threshold while attempting to sign James Harden to a contract extension prior to the 2012-13 season, which resulted in him being traded to Houston.
Presti has not, and still does not, view Perkins' potential amnesty as beneficial, even though it would remove $9.4 million off the team's 2014-15 salary.
With this being the final year of Perkins' contract, Presti is down to his last opportunity to use the provision on Perkins and must do so the week of July 10-16. (Kevin Durant and Nick Collison also are eligible for amnesty, but that's not happening.)
"We'll look at everything, as we always do," Presti said during his exit interview on Thursday. "But as we've said before, it's not something that's been considered to this point. Kendrick, as we know, is someone who has contributed to a lot to our success."
Detractors never fully embraced that Perkins was acquired for his defense (career averages of 6.0 rebounds and 1.3 blocks), not his offense (5.7 points). Fueling the amnesty debate is the emergence of 20-year-old rookie Steven Adams, who seems destined for OKC's starting lineup perhaps as early as next season, which in theory would make Perkins even more expendable.
Again, Presti does not agree and said Perkins' interior defense helped prolong the Thunder's 2013-14 postseason, which in turn gave Adams an opportunity to progress and at times shine in playoff series against the Memphis Grizzlies, Los Angeles Clippers and San Antonio Spurs.
OKC's regular-season record with Perkins in the starting lineup is a sparkling 165-57 (.743). The Thunder went just 11-9 (.550) this season without Perkins.
"I ask everyone this question, if our run ended with Game 5 of the Memphis series, we really wouldn't know what Steven was capable of and we may be looking at all those (amnesty) questions a little bit differently," Presti said. "The opportunity for us to continue to play gave us the opportunity to learn, but that 10-game stretch shouldn't really change our thinking too much, and I think Perk has really helped him in that regard. There's no question that Steven has a bright future here. Moderation has always been helpful for us in our development."
Without Perkins' experience and physicality, OKC likely would not have survived the opening playoff round against the Grizzlies, who held a 3-2 series lead after winning Game 5 at Chesapeake Energy Arena.
"Quite honestly, we'd be having this press conference a lot sooner if he (Perkins) was not a part of this organization when we took the floor against Memphis," Presti said. "This conversation probably would be happening in May and not June."
Adams was particularly efficient at times in his first postseason, averaging 4.1 rebounds, 3.9 points and 1.33 blocked shots in 18.4 minutes while shooting 68.9 percent from the field. In part, Presti credits Perkins.
"We understand there are certain things he (Perkins is) exceptional at," Presti said. "I think he's been wonderful for Steven Adams and I think he's had a lot to do with Steven's growth, specifically in the postseason with how he studies and plays position defense. It would take something that would really help us strategically to look at that (amnesty for Perkins).
"I think we can all look back on this season and say it was very productive for Steven. I think we see not only a player that fits our profile in terms of the work ethic and the concentration on improvement that we value, but also a significant player who can fit the profile that we look at (each position) as well. With that being said, I think we also have to understand that it's going to be a long road for him. There's going to be some ups and downs."
Thunder coach Scott Brooks said during his exit interview Sunday it "remains to be seen" who will start at center in 2014-15.
"Next season is going to be what it's going to be," the 29-year-old Perkins said of battling Adams. "I feel like he's a competitor, and I'm a competitor. Just knowing myself, I know this off-season is going be the biggest off-season of my career. It's my first time ever ... when I'm going to be an unrestricted free agent. So definitely (I've) got to come back in better shape and try to get back to the basketball that I played in Boston. So that's my goal."
Perkins is battling for his starting job, but not for his NBA job because Presti sees far more benefit in keeping Perkins than in paying him $9.4 million to not play for OKC.
"Again, anything with Kendrick (being amnestied) would have to have some kind of strategic advantage," Presti said. "To this point, it's not something we've really looked at because we have not seen the advantage."


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dAAAAAAAng...OK I need these...but have like a basically brand new pair of the last version. What to do.
dAAAAAAAng...OK I need these...but have like a basically brand new pair of the last version. What to do.
Dom, what size do you wear?
Eleven...I modded my MOW boots ground the sole down flat, and ground down the \_/ on the front....
NICE! I'm ordering a pair of those boots in a few days... they look BEAUTIFUL. I'm hoping to get a set of gloves soon too, if I can get some sales in order. But those boots are a MUST.
Wow. Those boots are perfect. Nice job there!
Any tutorial on painting these for ESB? I confess I've never painted cloth before.
Last edited by squirk; Apr 4, 2013 at 8:16 PM.
this is for Magic of the Myth but the process is all there
Last edited by Mullreel; Apr 4, 2013 at 8:40 PM.
Thanks for posting that, very helpful. I've used a lot of these techniques on my figures, so I'm very familiar with it.
Christian, those look fantastic! Glad I got in under the wire on the pre-order. Very nice work as always!
Christian, Gloves Received...thanks so much! they fit me perfectly! Awesome quality just like your other gear!
Thanks so much for your kind words and support guys I really appreciate it... Enjoy!
PM sent :-)
Any update on the boots? Did you receive them yet?
Not yet, I have a set coming via Ebay but no shipment yet. I would think maybe a week or two, they are supposed to come in sometime in April. My weathering tools are anxiously awaiting them though.
Hey Guys,
Here's the latests...Seems the boots were held up in customs last week. They were cleared and are scheduled to arrive in shop Thursday the 18th. I'll be shipping them out as soon as they arrive. I'm sorry for the delays guys. Thanks again for your patience. Best, Christian
Last edited by Man of War Studios; Apr 20, 2013 at 7:14 AM.
Me first.....lol
This is excellent news. Looking forward to them!
Great news Christian - thanks!
Hey guys,
Been working on the Balaclava for a while now..It will include the chin cover detail as well. The designs came out really well and the function is excellent. The photo is of the new sample. The chin cover detail may be a bit hot to troop in but it looks amazing with the helmet on a mannequin display. More photos soon.
Last edited by Man of War Studios; Apr 21, 2013 at 8:58 PM.
i'm going to need that! just like my wife needs another purse, but hay shes worth it and so am I.
Just got my 2013 MoW Boots in the mail ... freaking incredible!!! Thanks, Christian.
Love love LOVE the boots Christian! I think I have a project tomorrow now