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The customer is always right
In an increasingly competitive business environment, SME owners have to focus on customer retention if they want to see their businesses survive .
Once a small business owner lands customers it doesn't mean they will keep them because they may want to concentrate on making new sales or pursuing bigger accounts. A loyal customer is not just one who keeps a business going, but is also the most effective marketing vehicle for an organisation, which is why it is crucial for a business to retain its most loyal brand advocates. This scenario is both a challenge and an opportunity for small- and medium-sized enterprises. They can grow and tap into their existing customer base and through it, build a new customer base, according to Ali Safri, Head of Presales at software solutions provider, Avanza Solutions.
Acquiring new businesses can be challenging for SMEs purely because of the amount of competition. According Growing sustainable SMEs in the MENA by advisory firm EMG, there are 1.9-2.3 million SMEs in the MENA region. They account for 20-40 per cent of private sector employment, with around 20-39 per cent of SMEs considered in need of a loan or an overdraft. This indicates the proportion of SMEs in the region that are undersupplied with financial products and services that are necessary for their sustained growth. Once an SME manages to gain a new client, it is crucial for them to retain that client in order to receive repeat business.
"We live in a competitive world where consumers have so many choices that retention is critical. The first step any SME owner should do to ensure customer loyalty is being built is to establish a line of communication to the customer. To do this, they need to acquire a valid contact email, number or even social media handle so a link to follow up is there. Building a customer database might seem easy as there are services offering to sell huge databases out there especially in this region but building a qualified customer database of advocates that have purchased your goods or services is critical," said Aly Rahimtoola, Managing Director, Harmony Cosmetics, parent company of UAE-based beauty brand Herbal Essentials.
One advantage a smaller business has over a larger corporation is that the owner is able to be much more hands on when dealing with clients, which in turn can makes a customer's experience more pleasant.
"Find a way to add true value to a customer's life, then do it with excellence. Make their day-to-day operations simpler, easier, faster and less stressful. Enhance their lives consistently, listen to their feedback and deliver what you promise, when you promise it, and customer loyalty will naturally materialise as they choose your brand above others who may fall short on their promises," said Mona Ataya, CEO of online retailer, Mumzworld. Being customer-centric is imperative for success, by putting customers at the heart of everything from the get-go and providing a positive customer experience before and after the sale in order to drive repeat business.
Part of what drives repeat business is maintaining effective communication with customers, which in today's age of technology and social media is something an SME owner can leverage from the beginning stages of their business.
The key to effective communication with clients is to understand that consumers tend to use multiple points of contact with a business. They may, for instance, browse items in physical stores, then search online for the best price and purchase them that way. Or, they may initiate a chat, then transition to a screen-sharing session and maybe even two-way video. They will also likely escalate issues via multiple channels, and quickly. For instance, if they do not get an issue resolved via email or chat, they are highly likely to amplify this negative experience via social media, according to Shaheen Haque, Territory Manager at contact centre solutions provider Genesys.
"Businesses of all sizes must therefore focus on creating a consistent communications strategy across all channels and responding quickly. This requires customer engagement technology that supports omnichannel interactions. This not only enables a business to see the historical context of customer interactions across channels, but also enables them to report on these interactions in a holistic way so they can accurately measure service levels and adjust resources accordingly. With cross-channel visibility and appropriate resource allocation, businesses can react rapidly and effectively," said Haque.
Taking omnichannel to the next level, businesses should also look for customer engagement technology that includes multimodal functionality. This gives businesses the ability to transition customers between channels within the same interaction.
Communication tends to be fine when things are going well, according to Mita Srinivasan, Director, Market Buzz, but when things go wrong or awry, communication can be a problem. "Not communicating a problem or flagging a potential problem is not an option. This leads to speculation and misunderstanding. Whatever the reason, it is in the interests of both parties to discuss and arrange a solution. Most people find it better to work together to find a solution and prefer to work with companies that are proactive in finding solutions and looking after their best interests. The business owner (or whoever they assign to do the client/project) should effectively be the face of the business and represent not just their own company but the customer's best interests."
Ataya added that a strong brand does not stop communicating with their client as soon as a transaction is finalised; it has an extensive customer service team ready to answer any questions or concerns, and an efficient process by which valid concerns can be reported, actioned and redressed in a timely and appropriate manner.
Retaining customer loyalty encompasses more than offering clear communication with clients and consumers, business owners have to consider their customer service as a whole. Providing quality service is one part, since it only takes one bad customer experience to destroy loyalty to a brand, according to Anastasiya Golovatenko, PR Director, JPd Agency. The other important consideration is offering a degree of flexibility when dealing with clients. "When you work with clients learn how to say yes rather than no. If you still not sure about such a strategy, the cost of new client acquisition is as much as five to 10 times higher than the expense of retaining a current one. Be transparent; a single lie discovered can create doubt in everything you've done or said."
Employees and customers
It is also important for a business owner to ensure their employees also help foster brand loyalty. Employees that share the vision and philosophy of the business tend to be the best brand ambassadors for their companies. An employee that genuinely has the same passion and care for the business, that the founder has, will ensure that the customer has a superior customer experience so hiring and training employees that believe in the business is even more critical for a SME owner than a larger conglomerate, said Rahimtoola.
"Your employees are your greatest asset. Once they feel demotivated, clients will feel it too. Make sure that your team is your biggest investment–educate them, support them, motivate them and you'll be surprised with the results achieved. A motivated team increases productivity, creates a positive environment, improves overall performance and help retain A-players. Happy employees mean happy clients," added Golovatenko.
A survey by ADP Research Institute conducted in the MENA region looked at how engaged employees are an asset to their organisation, and showed that happy and engaged employees are not only 57 per cent more effective; they're also 87 per cent less likely to leave their employers.
"There is a vast range of quality products on the market today, so more often than not it is the employees which differentiate a company from its competitor. From the boss, right down to the delivery man, employees are at the heart of any business and have the ability to make or break a company. How a customer is treated, the information they are offered and how a situation is handled is often as important as a product itself," said Ataya.
Regardless of how good a product or service is, customers will not know to approach the business if they do not know about it. Ataya said that product awareness is key, which comes back to the notion of making life easier for customers. From the perspective of Mumzworld, mothers are busy, and if they know they can source something from the website, they are more likely to return instead of wasting time trying to shop around on other websites. The company constantly updates its offerings and adding new collections to the website to help mums identify what they need as fast as possible, making the customer shopping experience more streamlined.
"Awareness is the starting point in the journey that the SME will take the consumer on that will involve purchasing, ultimately ending up with a loyal retained customer who, in time, will become an advocate for the brand. The best way to build a business is to develop consumer advocates who love what you provide. They will tell their friends and this 'word of mouth' strategy, which might seem outdated, is still as valid and important today as it was decades ago but it all starts with product awareness," said Rahimtoola.
While word of mouth allows a company to generate awareness organically, promoting products via marketing necessary for any size business because it allows a company to establish the brand's reputation quickly and allows the business to attract new clients.
"Today an increasingly large majority of the buying population–the millennials–do not want to be generically marketed to. They want personalised offers tailored to their needs. They also want self-service options, and they want organisations to communicate with them using the channel of their choice," said Haque.
He added that using cloud solutions, SMEs can now offer this sort of sophisticated service previously only affordable for large companies. Making use of technologies such as advanced analytics, artificial intelligence and the internet of things (IoT), the cloud offers SMEs ways to anticipate what types of products customers want, as well as when and how they want to be marketed to.
Loyalty programmes
While the prevalence of customer loyalty programmes was the lowest globally, in the MENA region at 42 per cent, 87 per cent of respondents were strongly in favour of these programmes, according to the Nielsen Global Survey of Loyal Sentiment, which polled more than 29,000 respondents. This suggests that there is scope for more customer loyalty programmes across the MENA region, something SMEs could leverage. According to research by ICLP, that surveyed 600 consumers in the UAE and Saudi Arabia, loyalty programmes were found to be a powerful way to improve a business; 63 per cent and 61 per cent of respondents in the UAE and Saudi Arabia respectively preferred to buy from brands that offered customer loyalty programmes.
Considering SMEs' limited cash flow, they do not necessarily have to offer financial incentives. SMEs can take advantage of digital marketing by encouraging interaction on social media accounts, such as offering customers an opportunity to win products through an online contest. Using relevant analytics tools allows a business owner to see their customers' buying behaviour in detail, and enables them to customise their offers accordingly.
Although social media was perceived to be highly important in customer engagement in the ICLP survey, 20 per cent of respondents said they engage with brands they are loyal to on social media, which suggests that tailored incentives is one of the most effective ways to increase customer loyalty in the Middle East.
Engaging and keeping customer aware about brands using social media and non-invasive tools like proximity beacons, efficiently coupled with cognitive CRMs, provide a metric and measurement of loyalty and are the new ingredients for success, said Safri. "Technology can now enable SMEs to compete with much larger players who can undercut on the price but cannot provide the similar user experience and thus provide an edge for keeping the customer loyal, engaged, and satisfied and a likely ambassador of the brand furthering its reach."
In most cases, the unique selling point for SMEs against a corporate giant is their ability to provide a level of personalised service that their larger, less flexible competitors are unable to match. Between technological advances, new channels for engagement, and the general economic conditions that have prevailed in the Middle East for over a year, delivering service that can attract and retain today's millennial customer is now more important than ever.
"In fact, according to Marketing Management Primer for 2016 by research firm, Gartner, 89 per cent of marketers compete primarily on the basis of customer experience–discrete moments that, together, strengthen or weaken a customer's preference, loyalty and advocacy for a brand. By investing in customer service rather than competing on price alone, SMEs can protect their margins while remaining competitive," said Haque.
Another advantage SMEs have that makes them more competitive than their larger counterparts is flexibility–when time equals money by responding quickly, a smaller business can actually help their client solve their problems, as well as save money. "A smaller business with fewer layers is better-geared to respond quickly to challenges and to jump on to new opportunities when they arise," said Golovatenko.
Being undercut, particularly in today's challenging climate, is a real threat for many SMEs, but they can use these differences to their advantage. They should focus on competing by creating value, said Ataya. She added that smaller copycats who imitate strategies and price cut impact the ecosystem as they drive higher prices of marketing and confuse consumers with unrealistic pricing. These are typically short lived as they do not have a sustainable model that adds true consumer value.
Customer behaviour in Saudi Arabia and UAE:
63% from the UAE buy from brands that offered customer loyalty programmes.
61% from Saudi Arabia buy from brands that offered customer loyalty programmes.
55% from the UAE purchased more from brands that they are loyal to.
60% from Saudi Arabia purchased more from brands that they are loyal to.
74% from the UAE value instant rewards, but felt 54 per cent of brands delivered.
72% from Saudi Arabia value instant rewards, but felt 57 per cent brands were able to deliver.
Source: Research by ICLP that surveyed 600 consumers in the UAE and Saudi Arabia


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Customer Reviews
Do you have an instruction video? Review by Norma
It was a good trampoline but took forever to install (Posted on 11/28/16)
Can we have multiple kids on the trampoline at once? Review by Jazzy
Is it ok to have 4 kids jumping at 1 time? (Posted on 11/10/16)
Best Product Review by Ed Clark
This is the best product and comes with the hard to find accessories. Its hard to find the right net enclosure and ladder when you buy one of those cotsco trampolines. (Posted on 11/4/16)
Strength and durability Review by Kathy
This trampoline provides my family with hours of fun and keeps them of the TV, video games, and computer. I, of course, love that it is safe. The strength and durability were recently proven when hurricane strength winds came through our neighborhood and it barely moved the trampoline. (Posted on 11/3/16)
Enclosure Review by Nicole
I love that this trampoline comes with the net enclosure and ladder, other trampolines do not and sometimes it can be hard to find the right enclosure. (Posted on 10/19/16)
What's the shipping time Review by Steven Jones
How long does it take to Miami FL? (Posted on 10/15/16)
Take to it Review by Kaya
I bought this trampoline a while ago and wasn't sure if the kids would take to it. They did take to it and now they are on it all the time. (Posted on 10/13/16)
Huge trampoline Review by Richard
This trampoline is huge and can hold a lot of weight without breaking or even bending. We get a lot of use out of this trampoline and intend to get many years of fun from it. (Posted on 9/15/16)
Love it Review by Nicole
I got this trampoline because it is supposed to be one of the strongest and safest there is and it has proven to be so far. Love it! (Posted on 8/20/16)
I HATE YOUR INSTRUCTION MANUAL!!! Review by Clarence
I've been at this for 2 hours and gotten no where. It's Sunday and you're not open. EEEERRRR!!!! Someone please call me in the morning!!! (Posted on 7/11/16)
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MLB winter winners, losers: Orioles finish offseason with flourish
After a winter of big trades (Fielder to Texas), huge signings (Cano, Ellsbury, Tanaka), the Orioles come out winners with Ubaldo Jimenez and Nelson Cruz.
More MLB: Spring training | Scoreboard | FA: Position players | FA: Pitchers
The end of the winter should be marked by the signing of the last multiyear free-agent contract. But in this case, we can't wait quite that long, especially since it's possible that that final signing (or three) may not happen until summer.
Teams still can theoretically enhance their winters by signing one of the three fine free agents who remain -- Ervin Santana , Kendrys Morales and Stephen Drew . But our winter wrapup can wait no longer.
Here goes with our lists of winter winners, losers and others.
Winter winners: Teams
1. Baltimore Orioles : They turned a long-running offseason soap opera into a celebration, adding Ubaldo Jimenez and Nelson Cruz in short order for $58 million total. They know they need to try to win within the next two years, while Chris Davis and Matt Wieters are still Orioles, and they are trying to capitalize quick.
2. Texas Rangers : Rare is the winter when you can secure a terrific leadoff man and cleanup hitter, but Texas did that by acquiring Shin-Soo Choo and Prince Fielder . The dog injury by Derek Holland put a little damper on things.
3. Chicago White Sox : They seemed to execute their plan better than anyone, adding a quartet of 20-something positional players over the past year, including Cuban slugger Jose Abreu and speedy outfielder Adam Eaton in the winter.
4. New York Yankees : How can you go wrong when you spend $453 million on four free agents? Answer: You can't.
5. Washington Nationals : The surprising trade for Doug Fister lengthens an already deep rotation and enhances one of the most solid teams in baseball. Word is they gave Robinson Cano a go. Still, an A-worthy winter.
6. Tampa Bay Rays : They held onto David Price , busting the usually meager budget and keeping them as an AL favorite.
7. Seattle Mariners : They signed the best player in Robinson Cano . They still need a starting pitcher, not to mention someone to bat behind Cano.
8. San Diego Padres : If Josh Johnson can return to form, this young and deep team may be ready to surprise.
9. Oakland Athletics : Nice job of solidifying the back end of the bullpen with Jim Johnson and Luke Gregerson . Another small-market team that spent.
10. Colorado Rockies : Wouldn't be surprised to see Justin Morneau resurrected in Coors Field. LaTroy Hawkins helps, too.
11. Milwaukee Brewers : Matt Garza makes this rotation finally look formidable.
12. Kansas City Royals : They filled a big hole with Omar Infante at second base, added a table-setter in Nori Aoki and look ready to take another step forward.
13. Los Angeles Angels : Their rotation looks a lot better after the trade for Tyler Skaggs and Hector Santiago . Still tough in the AL West.
14. Minnesota Twins : They redid a rotation that badly needed redoing.
15. Los Angeles Dodgers : Hey look here, the big spenders of the National League signed some smart short-term deals, and even a bargain or two. Dan Haren and Brian Wilson are the right arms to complement a talented rotation, and Paul Maholm may turn out to be a bargain.
Winter losers: Teams
1. Toronto Blue Jays : Dioner Navarro was a nice sign to shore up the catching situation. But everyone's still waiting for them to add that pitcher they need. Or two. There's a lot of faith being placed in some talented kids, notably Aaron Sanchez , Marcus Stroman and Drew Hutchison . A second baseman wouldn't be bad either.
2. Pittsburgh Pirates : Last year's winter geniuses stood mostly on the sideline this year. Still thinking about first base.
3. Boston Red Sox : If anyone can rest on his laurels it's Red Sox GM Ben Cherington. Miraculously, he went 6 for 7 in free agency a winter ago, with the seventh, Ryan Dempster , voluntarily returning the money (at least in the second year). The world champions still have questions to answer at three positions after a winter where the big move was bringing in veteran catcher A.J. Pierzynski to replace Jarrod Saltalamacchia .
4. Philadelphia Phillies : The A.J. Burnett deal was way over the top ($23.5 million guaranteed) and the guess here is that the Marlon Byrd of 2013 was a fluke. Plus, Miguel Alfredo Gonzalez has looked wild early in spring.
5. Cincinnati Reds : They lost Shin-Soo Choo, extended Homer Bailey for too much and failed to trade Brandon Phillips . Still, a very good team.
Best free-agent player deals
1. Tim Lincecum , Giants, $35M for two years, Beverly Hills Sports Council: No doubting here that Lincecum can make it back after he followed a very rough season with a just rough one. But this pre-free-agency deal is very strong in light of his starting numbers the past two years. The Giants treat their icons well, and it has worked for them. Some player-side folks liked this one best. Hard to disagree.
2. A.J. Burnett, Phillies, $23.5M for two years, Darek Braunecker/Frontline: It's called a $16 million, one-year deal, but since there's a player option it really guarantees $23.5M. That's a lot of beans for this tattooed 37-year-old switching from PNC Park to Citizens Bank Ballpark.
3. Jacoby Ellsbury , Yankees, $153M for seven years, Scott Boras Corporation: This is a terrific player who should never be compared to Brett Gardner, who's a good but not great player. I don't care how many times the stat people tell me these two are comps. One finished second in MVP voting one year and twice was a star of a World Series team. The other is Gardner. But this is still quite a deal for a player who has only reached double digits in homers once.
4. Scott Feldman , Astros, $30M for three years, Matt Brown: I like Feldman. Nice guy. Solid pitcher. But did anyone see him getting $10M per, and for three years, no less? Brown also did well getting Curtis Granderson ($60 million, four years, Mets) signed early.
5. Jhonny Peralta , Cardinals, $53M for four years, Relativity Baseball: It's hard to question anything the Cardinals do. And their need for a shortstop was obviously weighing on them. Still, no one saw this one coming for a player on the Biogenesis list. Agents Fern Cuza and Diego Bentz were wise to take Peralta around for interviews at the GM meetings; it reminded folks what a nice fellow he is. Nice, and now rich. The agenting pair also gets a hat tip for finding a late miracle for Jimenez ($50 million, four years, Orioles).
6. Shin-Soo Choo, Rangers, $130M for seven years, Scott Boras Corporation: This actually was the perfect move for Texas considering how badly the Rangers needed a leadoff hitter. But consider where Choo came from: the Indians are believed to have offered something like $90 million less a year or so earlier.
7. Robinson Cano, Mariners, $240M for 10 years, CAA Baseball: This was the biggest deal of the winter, and also tied for the third-largest in MLB history, with the Angels' (likely) ill-fated $240 million deal with Albert Pujols. Little question this one will turn out better than that one, as Cano, easily the best player in this market, is showing no signs of decline. And on a per-year basis, it's quite reasonable (he had three shorter-term offers with higher per-year salaries). But as for the length ... well, it's long.
8. Masahiro Tanaka , Yankees, $155M (plus $20M posting fee) for seven years, Casey Close: That's the most money ever given to someone with no MLB résumé.
9. Scott Kazmir , A's, $22M for two years, Legacy: Billy Beane has a way of making things work. Quite a coup for Kazmir, though, since he seemed retired little more than a year ago.
10. Joe Smith , Angels, $15.75M for three years, Barry Meister: Smith turned an excellent year in Cleveland into a bonanza. Bonus: His fiancee (CBS Sports' Allie LaForce) is in TV and based in LA.
11. Ricky Nolasco , Twins, $49M for four years, Sosnick/Cobbe: No one would have imagined Nolasco would be near the top pitcher contract. The lack of a draft choice helped. Still seems high.
12. Jason Vargas , Royals, $32 million for four years, CAA Baseball: Imagine if he didn't have the blood clot that knocked him out two months last season. Four years just seems quite long for a No. 4 starter, at least to me.
13. Carlos Ruiz , Phillies, $26M for three years, Marc Kligman: It turns out there was a bidding war for this oft-injured backstop.
14. Willie Bloomquist , Mariners, $5.8M for two years, Scott Boras Corporation: Maybe I just don't get the charms of Bloomquist. Yes, I know he is versatile. I know he is a rare player who can play both shortstop and center field adequately. But isn't he the type for whom one-year deals are made?
15. Phil Hughes , Twins, $24 million for three years, CAA Baseball: This may actually turn out to be a bargain if Hughes benefits from the switch away from hitter-friendly Yankee Stadium. And he is only 26 years old. But it's hard to forget how hittable he was last year.
16. Mike Pelfrey , Twins, $11.5M for two years, Scott Boras Corporation: Seems like a trend here; you know the Twins needed pitching, and they certainly made sure to get it. Big Pelf may come back his second year after Tommy John surgery. Then again, he has been pitching like a No. 5 starter for a while now.
17. Edinson Volquez , Pirates, $5M for one year, Wasserman: Sorry, seems like a flyer from here.
18. Boone Logan , Rockies, $16.5M for three years, CAA Baseball: Makes sense in light of Jeremy Affeldt's $18 million, three-year deal, but still seems like a lot for a specialist.
19. Mark Ellis , Cardinals, $5.25M for one year, TWC: Solid player, solid guy. But maybe not even a starter in St. Louis. Toronto really made more sense.
20. Bartolo Colon , Mets, $20M for two years, Wasserman: The two-year deal seemed like an OK idea, until he got to camp looking like he had spent the winter at a Ruby Tuesday.
Free-agent deals that seem (more than) reasonable
1. Nelson Cruz, Orioles, $8M, one year: No one could have expected this. But the combination of the PED suspension, draft choice compensation and perception that he's a DH (or a close facsimile) made him less than popular on the free-agent market. Eventually, Cruz, who according to people familiar with his talks didn't want to go to Seattle (though it isn't clear the Mariners actually made an offer), just wanted to go to a team where he could put up big numbers on a one-year basis. Though everyone figured he would get at least a strong two-year deal (I predicted $64M for four, and as Sandy Alderson pointed out, he actually got the square root of that), don't blame agent Adam Katz, who has a long history of good deals (see Volquez and Colon this year).
2. Jose Daniel Abreu, White Sox, $66M, six years: Yes, it's no small chunk of change for a player who has yet to play a major-league game. But three other teams were close, and folks believe he may be a star. In that case, he may regret the length of the deal. No draft choice attached, either.
3. Raul Ibanez , Angels, $3.25M, one year: That's not very much for someone who hit 29 home runs -- no matter how old he is.
4. Matt Garza, Brewers, $50M, four years: He missed the $52 million Angels offers because he was on vacation, then reportedly also turned down $42 million for three from the Twins. It is rare a guy takes the third-best offer.
5. Grant Balfour , Rays, $12M, two years: He got into a bind when the Orioles inexplicably questioned his medical after agreeing to a $14 million deal. Seeing how he has seemed quite healthy, that's a steal for a closer.
Worth it on one year
1. Corey Hart , Mariners, $5M: He said he feels "surprisingly" good in the outfield, a plus. The guy can hit, and heaven knows the Mariners need all the right-handed hitting they can get (a league-worst .657 OPS last year vs. lefties).
2. Paul Maholm, Dodgers, $1.5M: Brian Kenny of MLB Network suggested he isn't far off Jason Vargas, and that's worth thinking about. In an offseason where it was hard for soft tossers to get paid, Maholm looks like a steal.
3. Mark Reynolds , Brewers, $2M: Reynolds has pop and can fill in at first and third, where Aramis Ramirez has had health issues lately.
4. Michael Morse , Giants, $6M: He's worth a flyer now that he's healthy (note: not every team has a Josh Reddick to foil him).
5. Chris Capuano , Red Sox, $2.25M: Versatile swingman goes home.
6. Josh Johnson, Padres, $8M: If healthy, he's still young enough to be among the better pitchers in the game. Switch back to the NL can't hurt.
7. John Axford , Indians, $4.5M: Good solid closer for a team that expects to contend.
8. LaTroy Hawkins, Rockies, $2.25M: It's hard to call a 40-year-old reliever getting $2M-plus a bargain, but considering the way he pitched last year, he has plenty left.
9. John Buck , Mariners, $1M: Perfect backup for rising Mike Zunino.
10. Chris Young , Mets, $7.25M: He took awhile to get adjusted to the part-time thing last year but should feel more comfortable with a full position.
Best non-FA deals for player
1. Homer Bailey, Reds, $105M for six years, Casey Close: For a 49-45 record and a 4.25 ERA. God bless 'em.
2. Brett Gardner , Yankees, $52M for four years, Joe Bick: Some suggest he's comparable to Ellsbury but can't see that from here. Some also suggest he's worth $20M a year. Don't see that one, either. Gardner has a career .723 OPS.
3. Charlie Morton , Pirates, $21M for three years, B.B. Abbott/Jet Sports: It pays to be in America.
Best non-FA deal for team
1. Andrelton Simmons , Braves, $58M for seven years: Can't blame him for taking the big bucks short of his arbitration year, not one bit. But if Simmons improves just a tad offensively, this will prove to be a bonanza for Atlanta, too.
Best trades
1. Rangers get Prince Fielder for Ian Kinsler : Fielder should benefit from the switch to Arlington after two good-but-not-great years in Detroit's Comerica Park.
2. Nationals get Doug Fister for pitchers Ian Kroll and Robbie Ray and infielder Steve Lombardozzi: Fister should make for a very nice No. 4 starter for the Nats at a very low cost in terms of players, three depth pieces in Kroll, Ray and Lombardozzi. You can understand why Detroit did it: The Tigers wanted to move Drew Smyly into the rotation and also free up some cash in hopes of extending bigger stars Miguel Cabrera and Max Scherzer. Hard to imagine Detroit is on the wrong end of the top two trades, considering GM Dave Dombrowski is quite likely the best trader in baseball; but again, the goal is to get Miguel Cabrera and Max Scherzer signed.
3. White Sox get Adam Eaton, Mark Trumbo to Diamondbacks, Hector Santiago and Tyler Skaggs to Angels: Eaton should liven up a previously moribund White Sox offense.
4. Santiago and Skaggs to Angels: Skaggs is a talented fellow and is "pitching with a chip on his shoulder," one scout said. Santiago provides needed depth.
5. Cardinals get Peter Bourjos for David Freese : Unlike the stat guys, I like both ends of this one. Bourjos should shore up the Cardinals' outfield defense, and Freese provides a middle-of-the-order bat to replace Trumbo.
6. A's get Jim Johnson for Jemile Weeks : Oakland gets its closer. Baltimore took a flyer on Weeks while unloading the salary.
7. Royals get Norichika Aoki for Will Smith: Kansas City needed a lineup spark.


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Harry assembles a doll house for his little sister, and learns how to make a three-dimensional house out of two-dimensional pieces. This video focuses on putting together, taking apart and rotating 2D and 3D shapes.
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Shares of Ross Stores Rank the Highest in Terms of Enterprise Value to Sales Ratio in the Apparel Retail Industry (ROST, TJX, BOOT, FL, URBN)
Below are the three companies in the Apparel Retail industry with the highest Enterprise Value (EV) to Sales ratios. EV/Sales gives investors an idea of how much it costs to buy the company's sales and the lower the ratio, the more undervalued the company is believed to be.
Ross Stores ranks highest with a EV/Sales of 2.18. TJX Cos is next with a EV/Sales of 1.63. Lacrosse Footwear ranks third highest with a EV/Sales of 1.42.
Foot Locker follows with a EV/Sales of 1.22, and Urban Outfitters rounds out the top five with a EV/Sales of 1.17.
SmarTrend recommended that subscribers consider buying shares of Urban Outfitters on July 11th, 2016 as our technology indicated a new Uptrend was in progress when shares hit $29.37. Since that recommendation, shares of Urban Outfitters have risen 12.2%. We continue to monitor Urban Outfitters for any potential shift so investors can protect gains and will alert SmarTrend subscribers immediately.
Keywords: highest enterprise value to sales ratio Ross Stores tjx cos lacrosse footwear Foot Locker Urban Outfitters


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John McEnroe was born on a military base in Wiesbaden, Germany, in 1959 to American parents, but grew up in New York. In 1977, he won his first tennis title: the mixed doubles at the French Open. He went on to win four US Opens and three Wimbledon championships between 1979 and 1984 - the most famous being in 1981, the year he first beat the title holder, Bjorn Borg. Known as much for his tantrums as his number one ranking, McEnroe earned the nickname "Superbrat". Since retiring from professional tennis, he has been a sports commentator on NBC and CBS and the presenter of a BBC quiz show, The Chair in 2002. He now lives in New York with his second wife, the singer Patty Smyth, whom he married in 1997, and six children.
John McEnroe was born on a military base in Wiesbaden, Germany, in 1959 to American parents, but grew up in New York. In 1977, he won his first tennis title: the mixed doubles at the French Open. He went on to win four US Opens and three Wimbledon championships between 1979 and 1984 - the most famous being in 1981, the year he first beat the title holder, Bjorn Borg. Known as much for his tantrums as his number one ranking, McEnroe earned the nickname "Superbrat". Since retiring from professional tennis, he has been a sports commentator on NBC and CBS and the presenter of a BBC quiz show, The Chair in 2002. He now lives in New York with his second wife, the singer Patty Smyth, whom he married in 1997, and six children.
What five things should everyone do before they die?
Anna Sexton, by e-mail
Let's see: play music; be involved in sport; appreciate the arts; enjoy a nice beer; and love a woman and hope that it's reciprocated. Actually, forget the beer. The most important thing of all is to have children, because that puts everything else in perspective. I've done all those things, so I guess I've been lucky. All in all, it's been a pretty wild ride, but a good one.
Did you deserve "Superbrat"?
Liz Jenkins, Godalming
Oh, I wouldn't say so. There's no doubt that there were tantrums, but "Superbrat" was just one of those names that looked good on the back page of the newspaper - short and not sweet. In time, it became a monster that I couldn't control and it still hasn't really died completely.
We needed an American to kick-start Britain's Olympic bid. We need a Swede to make the England football team win. And I hear you're leading the search for a Brit who can win Wimbledon. What's wrong with us?
Phil Carter, Salford
I wouldn't be that sweeping about it. First of all, the Swede hasn't won the World Cup for you yet. There's no reason why the British can't be winners again. Who knows where we would've been in the Second World War without the British? I would never say that you're a hopeless case. Even the law of averages dictates that sooner or later you'll have some success.
Who are the greatest rock band of all time?
Charlene Hathaway, Bedford
I would have to go with Led Zeppelin. They were my favourite band when I was growing up. The first time I saw them live was in 1975 in Madison Square Gardens. But, funnily enough, I remember that they played their songs a little differently and, being naïve, I was like, "Why doesn't it sound exactly like the record?" So, I did enjoy it, but maybe I was a little hyper-critical. I'm a perfectionist, I guess, and that's probably a good example of that trait.
You've said that your kids have changed you. In what way?
Ben Patton, by e-mail
They've made me a more patient person. They've kept my feet on the ground, my priorities in order and, in general, made me a better person. There's nothing more exhilarating and also frustrating than being a parent, but I'd like to think I'm a good one.
Who will win Wimbledon this year?
Bob Shackleton, Southampton
Roger Federer. He won last year. He's the best all-round tennis player. The odds of Tim Henman winning Wimbledon drop lower every year, but he probably played the best tennis of his career on a different surface to grass last week at the French Open.
Have you ever had any secret superstitions - like wearing the same pair of socks or underpants for a whole tournament?
Adam Saint-Pierre, Aberdeen
Nothing serious. My superstitions were more dumb than crazy. And they'd change from time to time. Sometimes, before I served, I'd make sure I walked on the white lines of the tennis court. And before I returned, I'd make sure I didn't walk on the lines. But I wouldn't worry if I didn't do it. It was almost just to keep my mind from going off on a tangent just before I served.
Early on, I did have lucky pairs of socks. At times I'd mismatch socks for luck and at times wear the same socks. But it'd become a pretty smelly situation, so either way, it couldn't go on for long. Even now, I switch around little superstitions. For example, sometimes I might wash my feet a couple of times before a match and, if things go well, I carry on doing it.
Is it important to be a good loser?
Chris Monaghan, Belfast
Yes. It's better to have gone out there and failed than not to have tried at all. Believe it or not, I always thought I was a good loser. It depends on your definition. I would say that a good loser is someone who doesn't try to make excuses about why they lost. I always felt I gave credit when credit was due. Obviously, if you've ever watched me play tennis, you know that I don't believe in covering up my emotions on court.
Who are you going to vote for in the US Presidential election?
Ruth Tomlinson, Stockton
John Kerry. I think we're in desperate need of a change. I travel a fair amount outside the United States and I'm concerned about the way we are viewed in the rest of the world. Nobody had come up to me and said, "You ugly American", but then I'm not hanging around in Pakistan. I wish I knew enough about the Iraq war to be able to know what the right thing to do is, but if someone said to me today, "You have do decide what to do", I would pull the troops out.
What is your favourite memory of Bjorn Borg during your heyday?
Christine Fricker, Norwich
The great final we played in 1980 at Wimbledon - that's the match that everyone comes up to talk to me about. Of course, it's the tie-breaker at the end of the fourth set where it see-sawed back and forth that really sticks in my mind. I won it 18-16 to make it two sets all, but then lost the final set 6-8. I felt like I was part of something special that day - and I really thought I was going to win. I think that match showed that I could be a good loser. In fact, even though I lost that match, I didn't feel like a loser.
Would you consider coming to live in Britain? If so, where would you like to set up home?
Monica Brightwell, Cambridge
I would certainly consider it and, if I did, I would probably have to live in London. The language is one incentive - I don't speak another. But, I'm an American and I think America's the greatest country in the world so I don't think there's anything that Britain does better than us. What I'm saying is, I could live in Britain.
If all the world's art works - including sculptures - were somehow about to be destroyed in a fire and you could save just one, which would you choose?
Joe Mullaney, Redruth
Guernica by Picasso, because its message is so strong, and especially relevant now with the difficulties in Iraq. With that painting, Picasso summed up the hellishness of war really well.
Professional sports people are overpaid prima donnas, lavished with respect and adulation they don't deserve and paid far too much money for hitting a rubber ball over a net (in the case of tennis), while their talents could be better used to do some good in the world. Please discuss.
Richard Jones, West London
I don't disagree with that at all. That's just the way our society is. Why are sportsmen overpaid and teachers, firemen and policemen underpaid? I don't have an answer to that. But people do need to let go and sport is a way of doing that. Certainly, it's a great way to make a living - I don't even consider it a job.
I have thought of using my talents in a different way by becoming a politician - I thought I could bring an honesty to politics. But I realised pretty quickly that it's a dirty job - the closer I looked at it, the uglier it got. I haven't totally discounted becoming a politician, but it's highly unlikely. And, fortunately for the United States of America, I was born in West Germany, so I can't become President.
Can you be serious?
Damien Truman, by e-mail
I can be. I'm serious about being a good husband and parent. But I prefer not to take myself too seriously in this crazy world we live in.
Could the Williams sisters beat you at tennis?
Arthur Hackett, London
I believe I could beat them - playing them either individually or at the same time. In fact, it would probably be easier playing them together because they'd confuse each other. The Williams sisters have said they think they can beat men and that they're bored in the women's game, but they haven't come through on it. It's true that in most tennis tournaments, women players receive less prize money than men, but they are by far the best paid women athletes.
The Williams sisters make 50 times what female soccer players make. If I were them, I would thank my lucky stars that Billie-Jean King came around and made it possible for them.
I understand you're looking for a British player who can win Wimbledon on day. Have you found one yet?
Kirsty Taylor, by e-mail
Well, I wouldn't say we'd found one yet, but I think we're on the right track. A Brit hasn't won Wimbledon for 66 years now and it becomes more difficult every year. The problem is that in Britain losing well has been considered as important, if not more so, than going all out to win - the opposite of what Americans are told.
John McEnroe is leading Ariel Tennis Ace, a campaign to find the next potential British tennis champion. For more information, visit www.ariel.co.uk.
- More about:
- Grand Slams
- New York State
- Tennis
- Wimbledon


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The action started Thursday night though, with LSU CB target Donte Jackson having a big night. He helped lead Riverdale to a 37-23 victory against Lusher with a three-touchdown performance. He scored on runs of 77, 79 and 49 yards, finishing with 206 yards on eight carries.
New LSU commit Jeremy Cutrer was also victorious on Thursday. He and Mississippi Gulf Coast had a dominant night defensively, defeating Jones County Junior College, 42-3.
The action should be just as electric tonight in Baton Rouge with a major 5A showdown in Olympia Stadium. Derrius Guice and the Catholic Bears host Kristian Fulton and the Rummel Raiders with both programs planning to end their seasons in the Superdome. TSD's Hunter Paniagua will be in attendance, as will Catholic alumnus Ben Love to support his alma mater.
Below you'll find the complete schedule of this weekend's games involving LSU's in-state recruits and out-of-state commits.
All games at 7 p.m. Friday unless otherwise noted
Archbishop Rummel at Catholic
---RUM: CB Kristian Fulton; CHS: RB Derrius Guice
University Lab at Brusly
---UL: RB Nicholas Brossette, RB/LB Dylan Moses, OT Adrian Ealy
Franklinton at Bogalusa
---FHS: OG Adrian Magee
South Lafourche at East St. John
---ESJ: CB Xavier Lewis
Edna Karr at John Curtis
---EK: DE Isaiah Washington; JC: OT Willie Allen
Lakeshore at Chalmette
---LHS: RB David Ducre
West Feliciana at Port Allen
---WF: WR Jazz Ferguson
Warren Easton at Woodlawn (BR)
---WE: WR Tyron Johnson, WR Clyde Leflore
East Jefferson at Helen Cox – Sat. 7 p.m.
---EJ: DB Deshawn Raymond
Evangel at St. Thomas More
---ECA: OT Jerry Tillery (Notre Dame commit)
Vandebilt Catholic at Patterson
---PHS: WR Daylon Charlot (Alabama commit), WR Mykel Jones
Terrebone at Destrehan
---DHS: ATH Kirk Merritt, DT Glen Logan
Lafayette at Acadiana
---AHS: TE Bry'Keithon Mouton
Donaldsonville at Southern Lab
---DHS: WR Stephen Sullivan
LaGrange at Calvary Baptist
---CBA: QB Shea Patterson, CB Andraez Williams
Belaire at Amite
---AHS: S Josh Perry
Ringgold at North Webster
---NW: RB Devin White
Independence at Kentwood
---KHS: Shyheim Carter (Alabama commit)
Pope John Paul II at St. Thomas Aquinas
---STA: DT Ed Alexander
Neville at Carroll
---NHS: DT Rashard Lawrence
John Ehret at Salmen
---JE: LB Michael Divinity
Riverside at St. James
---RA: WR Herb McGee
Magnolia Heights (Matt Womack) at Madison-Ridgeland
Keller (Maea Teuhema) at Guyer
Marble Falls (Hanner Shipley) vs. Dripping Springs
Wakulla (Feleipe Franks) vs. East Gadsden


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Founded in 1824, The Medical University of South Carolina (MUSC) continues the tradition of excellence in education, research and patient care. MUSC educates and trains more than 3,000 students and residents in six colleges and has nearly 13,000 employees, including approximately 1,500 faculty members. As the state's only academic health science center and largest non-federal employer in Charleston, the university and its affiliates have collective annual budgets in excess of $2.3 billion, with an annual economic impact of nearly $4 billion and annual research funding in excess of $250 million. MUSC operates a 700-bed medical center, which includes a nationally recognized children's hospital, the NCI-designated Hollings Cancer Center, a Level I trauma center, Institute of Psychiatry, more than 100 outreach locations across the state, and South Carolina's only transplant center.
MUSC surgeon, Clemson students join forces
A breast cancer specialist reaches across campus boundaries to make her award-winning idea for improving patient care a reality.
Thinking outside the pillbox pays off for patients
A new study shows that stroke patients who do the right kind of exercise can lower their risk of a recurrence.
Little girl's exam brings importance of telehealth to life
A live demonstration wows a lawmaker and shows how telehealth can make miles disappear when it comes to medical exams.


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Description: In his Aesthetics Hegel gives full expression to his seminal theory of art. He surveys the history of art from ancient India, Egypt, and Greece through to the Romantic movement of his own time, criticizes major works, and probes their meaning and More...
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List price: $75.00Copyright year: 1998Publisher: Oxford University Press, IncorporatedPublication date: 12/17/1998Binding: PaperbackPages: 688Size: 5.50" wide x 8.75" long x 1.25" tall Weight: 1.628Language: English
In his Aesthetics Hegel gives full expression to his seminal theory of art. He surveys the history of art from ancient India, Egypt, and Greece through to the Romantic movement of his own time, criticizes major works, and probes their meaning and significance; his rich array of examples gives broad scope for his judgement and makes vivid his exposition of his theory. The substantial Introduction is Hegel's best exposition of his general philosophy of art, and provides the ideal way into his Aesthetics. In Part I he considers the general nature of art: he distinguishes art, as a spiritual experience, from religion and philosophy; he discusses the beauty of art and differentiates it from the beauty of nature; and he examines artistic genius and originality. Part II provides a sort of history of art, divded into three periods called Symbolic (India, Persia, Egypt), Classical (Greece), and Romantic (medieval and post-medieval up to the end of the eighteenth century). Part III deals individually with architecture, sculpture, painting, music, and literature.
Georg Wilhelm Friedrich Hegel (1770-1831) was perhaps the most systematic of the post-Kantian idealist German philosophers. T. M. Knox translated many of Hegel's works into English. Harry Burrows Acton (1908-1974) was a British academic philosopher known for defending the morality of capitalism. John R. Silber was president of Boston University from 1971 until 1996.
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Congress general secretary Rahul Gandhi said on Wednesday the central government, led by his party, would soon announce reservation for the Muslims in government jobs.
UP, which is going to polls next year, has the highest Muslim population in the country. Of UP's population of 200 million, 17-18% is Muslim.
Gandhi said the issue was under the party's consideration and a decision would be taken soon.
Addressing a huge rally in Badaun, considered to be stronghold of the Samajwadi Party (SP), which strongly espouses the cause of the Muslims, Gandhi said the Congress was committed to the welfare of the minority community in the country.
Recounting the welfare measures taken for the Muslim community by Congress-ruled states, Rahul Gandhi said the UP government had failed to implement central government schemes for the minorities in the state.
Gandhi was critical of SP chief Mulayam Singh Yadav for opposing English education and the promotion of computers.
"His son (Akhilesh Yadav) can use computers and speak English but the poor people cannot," Gandhi said.
Gandhi recalled how the opposition had targeted his father, former PM Rajiv Gandhi, for introducing computers and communication technology in the 1980s.
Now their benefits had revolutionised the nation, he said.


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Today''s workforce is highly diverse in that the number of women in business and globalization has changed the work force demographics like never before. Managers should recognise that both gender and cultural differences play a large role in how employees perceive whether a management style is effective or not. Thus management trying to manage in the modern business environment must pay attention to these factors. To see how cultural and gender differences affect leadership perspectives, a study between Canadian and Turkish MBA students was conducted. The findings showed that there are interesting differences among genders across culture and managers cannot adopt a "one size fits all" approach when implementing a leadership style. They should be able to diversify their approach and if they want their leadership to be effective then they should be able to understand how different cultures and genders react to certain behaviours.


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Welcome to 8tracks radio: free music streaming for any time, place, or mood. tagged with the mysterious benedict society, kate wetherall, Katie Herzig, and The Tallest Man on Earth. You can also download one of our free apps to enjoy internet radio on your favorite device.
8 Reynie muldoon + the mysterious benedict society playlists
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I Write Nice Letters
Published January 18, 2015


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This vintage from D'Yquem is subtle and racy, with lemon rind, vanilla cream and dried pineapple. Very spicy and intense. Full-bodied, with great length and flavor. Electrified yet refined, with medium sweetness and a wonderful finish. I love the class of this, and the length. Has afterburners. Best after 2010. –JS 2003 D'Yquem
Robert Parker: 95 Points. No Tasting Notes Given


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A week ago today a grey cloud of smoke could be seen from across Metro Vancouver.
The question now is what's next after the 80 hectare blaze?
Eliza Olson with the Burns Bog Conservation Society says the situation offers opportunity for research.
"I know that in some of the cut over bogs that they want to regenerate and I believe this has been done in Quebec as well, they take Sphagnum moss and they chop it up in little pieces and seed it all over the area to get the moss to start growing much more quickly."
Speaking on the Jill Bennett Show she says there's some advantage with scientists because "it's so close to so many universities."
Read More: Burns Bog fire: How bog fires burn and why they're difficult to combat
Olson says fires are common in bogs, as it's a way to get rid of invasive plants.
"I think there's great opportunities here to do some research on the best ways to regenerate the bog. Perhaps leave part of it alone and see how it will regenerate and there's opportunities to remove some of the vegetation."
The fire caused road closures and the evacuation of a nearby industrial area.


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Jose Mourinho flew into a fit of rage towards Manchester United coach Giovanni Cerra after Paul Pogba was handed incorrect instructions before the win against Zorya Luhansk on Thursday.
The 53-year-old was filmed striding intently towards the dugout as his players completed their Europa League pre-match ceremonial duties on the Old Trafford pitch in front of them.
Cerra, who produces info-graphics, bore the brunt of Mourinho's anger while assistant boss Rui Faria, who followed the Portuguese from Chelsea this summer, also received a verbal lashing.
Asked about the incident, Mourinho said: "It was set pieces, organisation, they changed their team before the game. Paul was a bit confused with the changes and obviously I want my assistants to take care of all the details."
Mourinho admitted at full-time that United had hardly played "amazingly well" against Zorya but highlighted Wayne Rooney's impact after coming off the bench for a second successive match as one positive to take from the affair.
"He was laughing and saying he made a great assist," the United boss said, regarding the England captain's strike which led to Zlatan Ibrahimovic's winner.
"But, really, he gave me what the team needs at that time, which is a presence, a second presence in the box. He is more a striker than Juan [Mata] and Juan went more to the right side.
"[Anthony] Martial brought, after the goal, freshness and speed, also to try to kill the game, which we didn't but he was a positive presence, too. We started the game with a very good team and I had on the bench also players to give me solutions for everything.
Manchester United vs Zorya Luhansk player ratings
Manchester United vs Zorya Luhansk player ratings
1/11 Sergio Romero - 6 out of 10
Only tested into action on one occasion in the match and didn't let his side down.
2/11 Timothy Fosu-Mensah - 7
An energetic performance from the full-back. Got well forward down the right and was a key part of United's goal.
3/11 Chris Smalling - 6
Marshalled the United defence well but let down at times by a few weak passes.
4/11 Eric Bailly - 7
Read the game well and put in some key interceptions using his pace pace to keep out the visitors' frontline line.
5/11 Marcos Rojo - 5
A weak game from him. His passing game was off and he was slow to get back on occasion. Nearly cost his side a goal as a result.
6/11 Marouane Fellaini - 6
Was at his best when he broke up opposesion play and handed possession back to United's players. At his worst when he conceded reckless free-kicks in dangerous areas.
7/11 Paul Pogba - 5
Distribution was impressive early on and he delivered some dangerous balls into the box but faded as the game went on. Lazy defending let him down.
8/11 Jesse Lingard - 7
Threatened with his clever and well-timed runs in and around the box. Linked up well with those around him.
9/11 Juan Mata - 6
Created chances with a series of well-worked balls in behind the opposition defence but missed his own opportunities in front of goal. Another player to drift out of the game.
10/11 Marcus Rashford - 6
Started brightly with his pace but looked lacklustre as the game dragged on.
11/11 Zlatan Ibrahimovic - 7
Dropped back cleverly at times to create space for those around him, especially in the first half. Took his goal well. Used his height and physical presence to his advantage throughout.
"We have proof to win matches in the Europa League that we need to be good, we need to play seriously because they are good teams."
- More about:
- Manchester United
- Jose Mourinho
- Paul Pogba


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Maggie O'Farrell is the author of five novels, AFTER YOU'D GONE, MY LOVER'S LOVER, THE DISTANCE BETWEEN US, which won a Somerset Maugham Award, THE VANISHING ACT OF ESME LENNOX, and THE HAND THAT FIRST HELD MINE, which won the 2010 Costa Novel Award. She lives in Edinburgh.
I AM, I AM, I AM is Sunday Times bestseller and Costa Novel-Award winner Maggie O'Farrell's electric and shocking memoir of the near death experiences that have punctuated her life; it will appeal to readers of Cheryl Strayed's WILD or Joan Didion's A YEAR OF MAGICAL THINKING.A childhood illness she was not expected to survive. A teenage yearning to escape that nearly ended in disaster. A terrifying encounter on a remote path. A mismanaged labour in an understaffed hospital.This is a memoir with a difference: seventeen encounters with Maggie at different ages, in different locations, reveal to us a whole life in a series of tense, visceral snapshots. It is a book to make you question yourself: what would you do if your life was in danger? How would you react? And what would you stand to lose? I AM, I AM, I AM is a book you will finish newly conscious of your own vulnerability, and determined to make every heartbeat count.
The stunning new novel from Costa-Novel-Award-winning novelist Maggie O'Farrell: a portrait of an Irish family in crisis in the legendary heatwave of 1976.It's July 1976. In London, it hasn't rained for months, gardens are filled with aphids, water comes from a standpipe, and Robert Riordan tells his wife Gretta that he's going round the corner to buy a newspaper. He doesn't come back. The search for Robert brings Gretta's children - two estranged sisters and a brother on the brink of divorce - back home, each wih different ideas as to where their father might have gone. None of them suspects that their mother might have an explanation that even now she cannot share.Maggie O'Farrell's sixth book is the work of an outstanding novelist at the height of her powers.
Winner of the 2010 Costa Novel Award and a Sunday Times bestseller, THE HAND THAT FIRST HELD MINE by Maggie O'Farrell is a gorgeously written story of love and motherhood from the author of THIS MUST BE THE PLACE.When the sophisticated Innes Kent turns up on her doorstep, Lexie Sinclair realises she cannot wait any longer for her life to begin, and leaves for London. There, at the heart of the 1950s Soho art scene, she carves out a new life. In the present day, Elina and Ted are reeling from the difficult birth of their first child. Elina struggles to reconcile the demands of motherhood with her sense of herself as an artist, and Ted is disturbed by memories of his own childhood that don't tally with his parents' version of events. As Ted begins to search for answers, an extraordinary portrait of two women is revealed, separated by fifty years, but connected in ways that neither could ever have expected.
THE VANISHING ACT OF ESME LENNOX is vintage Maggie O'Farrell: a stunning imagining of a life stolen, and reclaimed.Edinburgh in the 1930s. The Lennox family is having trouble with its youngest daughter. Esme is outspoken, unconventional, and repeatedly embarrasses them in polite society. Something will have to be done.Years later, a young woman named Iris Lockhart receives a letter informing her that she has a great-aunt in a psychiatric unit who is about to be released.Iris has never heard of Esme Lennox and the one person who should know more, her grandmother Kitty, seems unable to answer Iris's questions. What could Esme have done to warrant a lifetime in an institution? And how is it possible for a person to be so completely erased from a family's history?
A compulsive tale of betrayal and its impact upon a group of flatmates and lovers, Maggie O'Farrell's second novel does not disappoint. With the sensuality, passion and emotional acuteness which characterised her debut, she has written a gripping exploration of the ambivalence at the heart of intimate relationships, a keenly observed portrayal of shifting metropolitan lives and a superbly imagined story of a haunting. When Lily moves into Marcus's flat and plunges headlong into a relationship, she must contend not merely with the disapproval of flatmate Aidan, but with a more intangible, hostile presence. Could it be that Sinead, Marcus's ex, is trying to communicate with her? When Lily begins to 'see' Sinead first about the flat, and then on the streets of London, she must question not merely her sanity, but whether the man she loves is someone she can, or indeed ought to live with at all.
Bernie McGill was born and raised in Northern Ireland and attended Queen's University, Belfast. Her first novel, The Butterfly Cabinet, was published by Headline Review in 2011. Bernie is also the author of Sleepwalkers, a collection of short fiction (shortlisted for the Edge Hill Short Story Prize) and a contributor to The Long Gaze Back (New Island, 2015), an acclaimed anthology of Irish women writers spanning four centuries, and has numerous theatre credits to her name. Bernie lives in Portstewart, Northern Ireland, with her family.
Beth Kery is the New York Times ebook bestselling author of Because You Are Mine and recipient of the All About Romance Reader Poll for Best Erotica. Beth lives in Chicago where she juggles the demands of her career, her love of the city and the arts, and a busy family life. Her writing today reflects her passion for all of the above. She is a bestselling author of over thirty books and novellas, and has also written under the pen name Bethany Kane.You can read more about Beth, her books and upcoming projects at www.bethkery.com, discover her on Facebook at www.facebook.com/beth.kery, or follow her on Twitter @BethKery.
Carol O'Connell is the New York Times bestselling creator of Kathy Mallory, and the author of thirteen books, eleven featuring her acclaimed detective, most recently IT HAPPENS IN THE DARK, as well as the stand-alone thrillers JUDAS CHILD and BONE BY BONE. She lives in New York City.
CHRISTOPHER GOLDEN is the award-winning, New York Times bestselling author of such novels as Wildwood Road, The Boys Are Back in Town, The Ferryman, and Of Saints and Shadows. He has collaborated on books, comics, videogames and scripts with other writers, including Mike Mignola, Amber Benson, and Charlaine Harris. He has also written novels for teens and young adults, and, as an editor, he has worked on several short story anthologies. Golden was born and raised in Massachusetts, where he still lives with his family. www.christophergolden.com
Daniela Sacerdoti is a phenomenon. Over one million copies of her novels have been sold in eBook, her debut novel WATCH OVER ME was the 8th bestselling Kindle book of all time in 2015 and she was also ranked as the 11th top-selling Kindle author. Daniela writes beautiful, haunting and bestselling fiction for adults (the Glen Avich series), young adults (the Sarah Midnight trilogy) and children. Her novels have been translated in twelve languages. Daniela was born and raised in Italy. She studied Classics, then lived in Scotland for fourteen years, where she married and taught in a primary school. Daniela's children's book Really Weird Removals.Com was shortlisted for the Scottish Children's Book Awards. She has also written for the BBC. Daniela, her husband and their two sons make their home in a tiny village in the Alps. To discover more about Daniela and her world, visit www.danielasacerdoti.com.
David Churchill is the pseudonym of an award-winning journalist, who has conducted several hundred in-depth interviews with senior politicians, billionaire entrepreneurs, Olympic athletes, movie stars, supermodels and rock legends. He has investigated financial scandals on Wall Street, studio intrigues in Hollywood and corrupt sports stars in Britain, and lived in Moscow, Washington DC and Havana. He has edited four magazines, published seventeen books and been translated into some twenty languages. The Leopards of Normandy trilogy reflects his lifelong passion for history and his fascination for the extraordinary men and women of the past who shaped the world we live in today.
David Gibbins is the author of twelve novels that have sold over three million copies in thirty languages. He has been on both the New York Times and the Sunday Times top ten bestseller lists, and he has been a Newsweek number one bestseller in Poland. As well as nine novels in his Jack Howard series of archaeological thrillers, he has written two novels set in the world of ancient Rome. David has a PhD in archaeology from Cambridge University, is a passionate diver and derives much of the inspiration for his novels from the many expeditions he has led around the world to investigate ancient shipwrecks and other archaeological sites. His awards have included a Fellowship and Medallion from the Winston Churchill Memorial Trust. For his latest discoveries and more about David and his novels, visit www.davidgibbins.com and www.facebook.com/DavidGibbinsAuthor.
J. Kenner loves wine, dark chocolate, and books. She lives in Texas with her husband and daughters. Visit her online at www.jkenner.com to learn more about her and her other pen names, to get a peek at what she's working on, and to connect through social media.


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The Cellar on 10th
Astoria, OR 97103
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Page 1 of 2The Cellar on 10th on Snooth
May 2016
I've been really bad about posting updates on the house. Structurally, we are finished, and all the walls are painted and floors finished. We have stairs, about to have our big Tansu thing in the middle of them, And we've got a dining room that seats twenty pretty easily. Maybe more. (Didn't OT say all that garden building was making him lose ... Read More
October 2015
Secret Santa 2015 was a success! We eventually figured out who the senders and recipients were based on past drinking habits and assorted sleuthing. Some bottles were consumed quickly but others are in storage awaiting the right moment to enjoy them. Thanks to everyone for participating. Final pairings are listed below:JONDERRY - received bo... Read More
February 2015
Hey, I hear that VTs are coming back, with one scheduled for March! Not to steal the thunder, so I won't leak what the region/grape is going to be (regulars, watch your mail boxes if you live in the US), but it's going to be good if my inbox is any indication.I'm opening up the floor to ask the question, "Who do you think will be the host?" Ma... Read More
November 2014
What's everyone opening?No cooking for me this year, but I'll be providing all the wines, probably 10-12 bottles. Have to make final cuts tonight but a couple bottles of Chardonnay, Beaujolais, and Pinot are in the mix. Read More
December 2012
Let's get together and share some great Sangiovese Grosso and dinner.Where: Sojourn, 244 E79th St 10075When: Thursday January 24th, 7:00PMTheme: Brunello di Montalcino - Bring one bottle per person to share / compare / enjoy. We'll see what sub-themes develop.Cost: Cost of the food, whatever we order from the menu, and a generous tip for the ser... Read More
September 2012
I love yellowtail wines but these foam corks are very hard to remove please go back to the original cork corks . Thank You Sue. Read More
May 2011
bought 2 bottles of 09 Molly Dooker Carnival of Love. I want to drink it, but should I? Read More
August 2010
The Vuelta e Espana starts today. In honor of this three week long cycling grand tour race I am planning to focus my attention on the wines of Spain for the next three weeks or so.What recommendations do you have for wines from Spain? The race begins in Sevilla and goes counter-clockwise through Alicante, Barcelona, Bilbao and then finishing i... Read More
August 2010
So with the end of summer approaching my thoughts return to drinking more red wine. That may, or may not be a good thing but it started me thinking - What do WE want to drink?If we have a few coordinated tastings, maybe even in a chatroom somewhere - live, we could try similar wines and share experiences, maybe even try the same exact wine.At ba... Read More
May 9, 2010 at 7:14pm
New image uploaded to this page.
October 2009
My first foray into this sort of discussion group, but my love of the Bucchanalian pleasures in life and the quality of this site have moved me. I am Australian (Sydney), and rate myself as an enthusiastic amateur in winetasting and experience - still learning and enjoying new discoveries after 20+ years. My experience is mostly with Oz wine, wi... Read More
Best Wine Deals
$21.8917% offFour Vines Maverick Zin 2010
$18.0928% offRutherford Ranch Sauvignon Blanc 2011


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Is your pack going camping? You need to have at least one registered Scouter who is BALOO certified. We recommend each pack have at least two BALOO certified Scouters to ensure availability and avoid having to cancel an overnighter. All Cub Scouters are welcome as are family members who may become pack Scouters.
Because we must purchase food in advance, walk-ins will not be accepted unless as a substitute from the same unit.
No refunds after 5/10/17.


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On January 21, 2017 I got the following message in my account at JPS MEGA:
"Sorry you have been banned. If you think this was a mistake, please message one of the admins to unban you"
I sent 4 messages asking about the reason for banning, but so far I have no answer. I have been banned without any prior warning. I did not get well no explanation of this ugly situation.
Very please help in this matter. I hope to unlock my account.


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Topic closed. 3 replies. Last post 7 years ago by DownandDirty.
Pick10 only has had 25 jackpot winners during the last 5 years. Either very few people play it, or its not possible to win. Considering its played daily, I am astonished at these results. The odds are just too high for such a low jackpot to even bother($500k - 1:9m). It seems that having twice the chance to win would make the 2nd&3rd prizes winnable. However, a key space of 80, negates 2x numbers. Had the key space been same as Take5, with 5-39-10, then fine, we are in the game, as such no more Pick10 for me.
Also, Sweet Million doesnt have too many jackpot winners either. I just get $5 on Take5 for 2 free QP SM tickets.
I agree pick 10 is a joke...now if it was pick 10 out of 50,. I might actually play.
have a great winning day!
Very few people play Pick 10, in fact I'd say that 25 winners in the past 5 years is actually pretty good considering only 25 people play each day. Granted that figure is an exaggeration, but probably not by much.
(insert signature here)
1) I don't know of ANY Lottery game where they draw twice as many numbers needed to win the Jackpot.
2) Despite it being a 10 number right (80 number pool) game there are many ways to reduce things and better your odds, similar to that of any other Jackpot game. A very interesting game to anylyze and stratergize(there...I misspelled at least two things in a sentence)
3) the $500,000 prize is guaranteed. Your extremely likely to never have to split it with anyone.
For reasons like this, I don't care how few winners there are...and have been. It will continue to be one of my primary games.
My only beef with the game are the ridicoulously low 2nd and 3rd place prizes. To get a super difficult (9 of 10 right) and only get $6,000 simply sucks.
Amazing how suddenly winning gives you a more positive attitude. I despise Take 5 when I wipeout...and love it when I score a 4 of 5.
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Do any people out there think Oakley is overpriced, let me know, tell me about it!!
Oakley, Are they overpriced
- 1,817 Posts. Joined 1/2008
- Location: Wyoming
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Second post, and you are already trolling? Of course Oakley is overpriced, but exactly what are you talking about? Eyewear? Clothing?
- 13 Posts. Joined 2/2012
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Yep, overpriced for sure. But in my opinion, the quality is among the best as well.
- 2,707 Posts. Joined 6/2009
- Location: PDX
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Overpriced compared to what? I don't think they are overpriced. I think they are priced within the industry standards. That said. I have never had a substandard Oakley product.
- 1,641 Posts. Joined 1/2011
- Location: Orygone
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I have several pairs of Oakley goggles that I love. My last dozen pair of prescription eyeglasses have been on Oakley frames, which cost less than designer frames from the optician. I had an Oakley ski jacket that I liked but didn't love (it was heavy due to the magnets inside the storm flap).
While I wish everything that I like to buy was cheaper, I guess I don't mind Oakley's prices enough to not buy their products.
- 1,578 Posts. Joined 3/2012
- Location: Boise
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I love their outerwear, specially the pro rider stuff from seth, the price is on par with MH, OR, Patagonia and other top of the line brands... but they don't offer the same customer service/warranty which to me makes their outerwear a little expensive compared to what you get
- 423 Posts. Joined 2/2005
- Location: Out in the blue yonder where my heart is.
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Loloi Hires Veteran Johnson-Burns for Sales Manager Post
November 15, 2011,
In her new role, she is responsible for building Loloi's account base and growing existing business. She is based here at headquarters and reports to company owner Amir Loloi.
"We are thrilled to have Shawn as a member of our team," said Amir Loloi. "Her practical retail and wholesale sales experience will be assets to us on many levels as we continue to move Loloi to the next level."
Johnson-Burns was most recently with Arteriors Home. Her career experience includes more than 10 years of retail sales management and 10 years of wholesale sales management.
"I believe selling and service are inherently linked and dependent on one another to maintain prosperous business relationships," Johnson-Burns said. "I strive to offer the most timely and comprehensive information to the reps, equipping them to face the many challenges of the wholesale/ retail and design trade selling environment."
Home & Textiles Today Staff | News & Commentary
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The Juice returns for season No. 6! It's almost eligible for free-agency! Stop by daily for news from the action, along with great photos, stats, video highlights and more.
We knew the Braves we're going to lose eventually. We just didn't envision it happening in the manner it did against the team it did on Saturday night. Thanks to a lone ninth inning run that scored on a wild pitch that scooted away from catcher Evan Gattis, Atlanta fell to the Miami Marlins, 1-0, snapping their remarkable 14-game winning streak and their undefeated roll since Waffle House was introduced to Turner Field in the process.
But that wasn't the only streak that ended. Miami's one single run also snapped their 22-inning scoreless string, assuring they won't match their previous 37-inning scoreless streak that followed the All-Star break. Or at least not soon. Credit where it's due though, Miami did receive an outstanding performance from Nathan Eovaldi, who held Atlanta to one hit over seven innings. Atlanta would finish with three hits overall, and no extra-base hits.
Good news/bad news for A's: The good news: Struggling outfielder Josh Reddick has finally found his power stroke. After connecting for three home runs in their 14-6 win on Friday, Reddick connected for two more on Saturday. That's five home runs in less than 24 hours, which equaled his total coming into play on Friday night. That's quite a power surge, and if that continues the A's will be adding another level of danger to an already lethal squad.
The bad news: It wasn't enough on Saturday. They dropped a tough 5-4 battle to the Toronto Blue Jays despite a respectable major league debut by pitching prospect Sonny Gray (6 IP, 4 R (2 ER), 4 H, 3 BB, 5 K).
Tigers 9, Yankees 3: Torii Hunter led the way with three hits and four RBIs. That Miguel Cabrera guys also homered and had three hits of his own.
White Sox 5, Twins 4: Chicago wins for just the third time in 11 games against Minnesota.
Giants 3, Orioles 2: Chris Davis crushed his 42nd home run in a losing effort.
Dodgers 5, Rays 0: Dodgers win despite being victimized by the old hidden ball trick.
Angels 7, Indians 2: If the Detroit series didn't finish them off, this one surely will. Cleveland losses their sixth in a row.
Nationals 8, Phillies 5: Three hits for Jayson Werth, including No. 1,000 in his career.
Padres 3, Reds 1: Cincinnati commits four errors in the loss. Three of those belong to third baseman Jack Hannahan.
Rangers 5, Astros 4: Alex Rios goes 2 for 3 with a walk, run and RBI in his Texas debut.
Red Sox 5, Royals 3: Jacoby Ellsbury matched a career high with four hits.
Cubs 6, Cardinals 5: Fourth straight loss for St. Louis despite a two-homer game from Matt Holliday.
Mets 4, Diamondbacks 1: Prized rookie Zack Wheeler picks up his fifth win in 10 starts.
Rockies 6, Pirates 4: Pittsburgh still holds a four game lead in the NL Central.
Brewers 10, Mariners 0: Milwaukee did all of their damage in the seventh and ninth innings.
''When you set out playing this game, however many years ago, that was one thing, a benchmark you put on the list of things you want to accomplish. It was good.''
— Jayson Werth on his milestone hit.
Seattle Mariners players wear their hats backwards in honor of Ken Griffey Jr., who was inducted into the team's Hall of Fame on Saturday night.
• Mets manager Terry Collins says David Wright could miss the rest of the season with his hamstring injury.
• It took Elvis Andrus 453 at-bats to hit his first home run of the season. That was the most by any player without a long ball.
• The Dodgers are 36-8 in their last 44 games.
Looking for more baseball chatter?
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