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Cisco SocialMiner Release 8.5 is a social-media customer-care system that provides capture, filtering, workflow, queuing, and reporting for social-media engagement teams. Internet postings captured by SocialMiner are referred to as Social Contacts. SocialMiner stores the Social Contacts and groups them into user-defined Campaigns. SocialMiner presents the Social Contacts to social-media customer-care personnel who can categorize and/or respond to the postings. SocialMiner also produces reporting statistics on the handling of the Social Contacts.
Technology and Packaging
SocialMiner is a server application that is packaged as a software appliance. The appliance runs as a VMWare® virtual machine containing the following components:
- Cisco Unified Communications Operating System (Unified OS), a Redhat Linux based Operating System
- Informix® embedded database. This database contains the SocialMiner Configuration and the SocialMiner reporting data.
- Cassandra datastore. This datastore contains the Social Contacts
- Cisco SocialMiner runtime software
System setup and administration is done through a browser-based administration interface. The features of the system are available via REST API's and OpenSocial Gadgets. SocialMiner is installed with the Apache Shindig container to render the gadgets; however the SocialMiner gadgets may also be rendered in other OpenSocial containers such as Cisco Quad or iGoogle.
SocialMiner supports integration with most user-generated content sites using RSS. SocialMiner also supports proprietary integrations to Twitter® and Facebook®. Setup and configuration of SocialMiner to monitor Twitter and Facebook requires good working knowledge of these proprietary systems. For background information on these sites, review the following Mashable resources:
Installation and Setup
Installing SocialMiner
SocialMiner is installed as an appliance utilizing the Cisco Unified Communications Operating System (Unified OS). The operating system and SocialMiner application are installed together using the same installer as other Cisco Unified OS products such as Cisco Unified Communications Manager and Cisco Unified Intelligence Center.
SocialMiner is designed to work on a VMWare Virtual Machine on hardware that is running a VMWare Host Server. SocialMiner currently supports installation of only a single node.
Basic Install Steps
- Mount the SocialMiner DVD (or ISO file) to the Virtual Machine and set the Virtual Machine to Boot from the SocialMiner DVD. The Install Wizard Appears. Use Tab to navigate between elements, Space to select an element, and Enter to proceed.
- Perform the Media Check when prompted.
- Several informational screens appear, for new installs you can simply select Yes or Continue.
- TimeZone Configuration: use the arrows keys to highlight the correct timezone, then click tab to navigate to the OK button. Press Enter to proceed.
- Auto Network Configuration: Select Yes for automatic configuration of the Ethernet NIC speed and Duplex. Select No to manually make the settings.
- MTU Configuration: Optionally change the MTU size for networking. Click No to Proceed without changing the default. Click Yes to change the MTU setting.
- Static Network Configuration: Provide the Network Information for SocialMiner. A valid host name with matching IP address must be provided. The system confirms that the host name matches the IP address later in the installation process.
- DNS Client Client Configuration: Choose yes to provide DNS Client Settings for SocialMiner. Select Yes, then provide DNS servers and the domain. Select OK.
- Administration Login Configuration: Provide an Administrator ID and Password. This user is for platform (Unified OS) administration.
- Certificate Information: Provide information about your organization. This information is used to generate the security (SSL) certificates for this server.
- First Node Configuration: SocialMiner currently supports only one node. Select Yes for the First Node question.
- Network Time Protocol Client Configuration: You must provide at least one NTP Server. Enter the NTP host address and select OK.
- Security Configuration: Provide a security password. This password is typically used for communication between multiple nodes, however, SocialMiner currently supports only a single node.
- SMTP Host Configuration: Select No for SMTP Host Configuration.
- Application User Configuration: Provide a username and password for the SocialMiner administrator. Additional SocialMiner users can by imported from Active Directory after the SocialMiner install completes.
- Platform Configuration Confirmation: The confirmation screen appears. You can select Back to change settings or OK to complete the installation. Installation can take up to 60 minutes to complete. The server may reboot to complete installation steps. After installation completes a login prompt appears in the server console.
Post-install Setup
After install is complete, perform the following one-time setup tasks:
- Set up the Proxy if your system is installed behind a firewall, so that feeds can access sites in the internet.
- Configure Active Directory so that additional users can log in.
- Set up the Reporting User so that reporting tools can access the reporting database.
Using SocialMiner
SocialMiner is accessible by going to the root of the web server: (where <servername> is the Name or IP address of the server)
A sign in page appears. The first time you sign in, you must sign in with the application username and password that you created during install. After you sign in, you are presented with the results page. At the top of the page are links for Configuration, Results, and Administration.
A Feed is a configured source for capturing Social Contacts. SocialMiner supports the following types of Feeds:
Each Feed type has unique settings. Feeds can be configured through the Feed Configuration Gadget or via the REST API. The following sections describe how to set up each Feed type in detail.
Note on de-duplication:
SocialMiner automatically removes duplicate social contacts using a process called de-duplication. For example, if a user configures several overlapping feeds that capture the same result, then SocialMiner does not capture the same social contact twice. The de-duplication functionality relies on the unique URL of the post. For example, each Tweet or blog has a unique URL. Before SocialMiner creates a new Social Contact in the datastore, it first verifies that the URL of that Social Contact is not already in the datastore.
Proxy Setup
If your server is behind a firewall, then you may need to enable SocialMiner to use a proxy to reach the internet. Consult your Network Administrator for the proxy name and port. The same proxy is used across all feeds.
The link for proxy settings is available in the bottom-left of the feed gadget.
To configure the proxy, click the Proxy Configuration link, and edit the following field. Click Save when finished.
- Enable Proxy (checkbox) - when checked, the feeds are accessed through the provided proxy server.
- Hostname - The IP address or hostname of the proxy server.
- Port - The port for the proxy server.
- Exclusion Patterns - You can add and remove hostname or IP addresses for servers not requiring a proxy.
- To add an exclusion, type the exclusion into the text box and click Add.
- To remove an exclusion, click the red X to the right of the exclusion.
- Wildcards are supported, for example *.cisco.com excludes all servers with a cisco.com hostname and 10.86.* excludes all IP addresses starting with 10.86
- Click Save to save the settings and return to the Feed gadget page.
- Proxy changes may take up to 30 seconds to take effect.
- The exclusion list is limited to 255 total characters. There is an additional character per item in the list that acts as a separator.
RSS and Authenticated RSS Feed Types
There are many sites that support RSS and therefore this is one of the simplest and most widely available means for SocialMiner to capture Social Contacts.
SocialMiner Supports the following RSS Feed standards:
The Authenticated RSS feed type is similar to RSS however it supports basic authentication. This username and password are encrypted and stored in the SocialMiner configuration database.
Configuring an RSS or Authenticated RSS Feed
To configure a feed, access the Feed gadget, click Add, select RSS or Authenticated RSS feed type, and enter the following fields. Click Save to save the feed.
- Name
- Description
- URL - this must be a valid RSS Feed
- Username - Username for the feed. Required for Authenticated RSS feed. Not Applicable to RSS Feed.
- Password - Password for the feed. Optional for the Authenticated RSS feed. Not Applicable to RSS Feed.
- Polling Interval - Number of minutes to wait between refreshing this feed.
- Minimum age - The number of hours old for a post before it is included as a result. This allows you to exclude recent posts. Not available for Twitter Stream.
Changing the Polling Interval
The polling interval controls how often the SocialMiner system requests the feed. A shorter polling interval provides more frequent updates but creates more load on the SocialMiner server and on the sites publishing the feed. Some sites may have recommendations or restrictions on frequent polling and could block an application that polls too frequently.
5 minutes is the default polling interval for feeds.
Minimum Age
The minimum age setting filters out recent posts. This feature was implemented for forum sites that publish feeds of "unanswered posts". You can configure the "unanswered posts" feed URL in SocialMiner and set a long Minimum Age, for example24 hours, and the system only capture posts that are both unanswered (based on the RSS feed) and older then 24 hours (based on the Minimum Age). This offers a simple way to implement the business strategy of light touch forum moderation.
SocialMiner does not support the reading of multiple "pages" from an RSS feed. SocialMiner captures the posts that are presented on the first, or main, page returned by a site. This limitation prevents the system from capturing posts prior to the current page of results, but allows SocialMiner to capture all results going forward as long as the site generates a page or less of results in each interval. Note: some sites allow the URL to specify the number of results on a page in the URL. This allows for some tuning of the polling by setting the number of results to return in the page along with the polling interval to optimize performance of the system and reduce load on the site while ensuring all posts are captured.
Facebook Fan Page Feed Type
The Facebook Fan Page Feed type captures the all of the wall posts and comments on wall posts that are posted to a Fan Page. You can configure a new Facebook Fan Page type Feed on SocialMiner by clicking "Add" on the Feed Configuration Gadget and choosing the Facebook Fan Page Feed type. Fan Pages are public and therefore no username or password is required to capture the postings on a Facebook Fan Page. This means it's possible to capture postings on Fan Pages operated by a company as well as Fan Pages set up by independent parties or even competitors.
Facebook wall posts and comments are captured by SocialMiner and rendered in a time-sorted stream. This rendering differs from the standard Fan Page layout; but the goal of this layout is to ensure that 100% of the wall posts and comments are noticed by the consumer of the results. Its more difficult to achieve this goal when viewing the wall posts and comments directly on Facebook as they are grouped by wall post instead of time-sorted.
When displayed in SocialMiner, Facebook wall posts and comments are differentiated by the format of the title:
- Facebook post from [first name] [last name]
- Facebook comment from [first name] [last name] for "[post]"
The URL in the title provides a direct link to the wall post on Facebook. Note: Facebook doesn't anchor comments, therefore the URL for the comment links to the wall posts to which the comment refers instead of directly to the comment.
Configuring a Facebook Fan Page Feed
SocialMiner expects a clean Fan Page URL. You will notice that Facebook appends certain parameters to a URL depending on how you navigated to the URL. For example, when finding the Cisco Contact Center Fan Page through Facebook search, the following URL: http://www.facebook.com/#!/CiscoCC?ref=ts is displayed. However the direct URL for the fan page is http://www.facebook.com/CiscoCC. This is what Facebook refers to as the "Vanity URL". This name "CiscoCC" was registered by the administrator of this page. Note: there may be some Fan Pages that have a number instead of a text name (this is uncommon). These are pages that have not yet registered a Vanity URL. In this case, the URL with the number satisfies the requirements of SocialMiner configuration.
View a video about configuring s Facebook Fan Page Feed.
To configure a Facebook Fan Page feed, access the Feed gadget, click Add, select Facebook Fan Page feed type, and enter the following fields. Click Save to save the feed.
- Name
- Description
- URL - this must be a valid Facebook Fan page Note: The URL must start with http://www.facebook.com
- Polling Interval - Number of minutes to wait between refreshing this feed.
- Minimum age - The number of hours old for a post before it is included as a result. This allows you to exclude recent posts. Not available for Twitter Stream.
- Reply template - The reply template to be used for replying to social contacts obtained from this feed.
Twitter Stream Feed Type
Important: Only one Twitter Stream per SocialMiner server is supported. Your server IP will be blacklisted by Twitter if you configure multiple Twitter Stream feeds. If your IP is blacklisted by Twitter, then you must delete all Twitter Stream feeds and wait approximately 2 hours to remove your IP from the Twitter blacklist. Twitter Stream feed after approximately two hours. If you require multiple Twitter Streams then you must discuss this need with Twitter. Also note that if you have more then one SocialMiner system, and more than one has a Twitter Stream feed going through a single proxy, or you are using some other software system that uses Twitter Streams through that same proxy, then your Proxy will be blacklisted by Twitter.
The Twitter Stream feed type uses the Twitter Stream API or what is sometimes referred to as the "firehose" interface on Twitter to provide near realtime access to Tweets. This interface provides different capabilities then the Search API. A benefit of this Twitter Stream is the speed and efficiency of capturing greater tweet volume at faster speeds. There is no polling interval since the interface pushes the Tweets to the SocialMiner server. The Twitter Stream API also provides more meta-data associated with the tweets then the Search API. For example, the Twitter Stream API provides the indication that a Tweet is in-reply-too another Tweet (this is not available via RSS).
A downside of the Twitter stream API is that it provides less searching/filtering capability then the search API. The interface supports keyword searching but for example it doesn't support exclusion of keywords. This limited searching capability results in more on-board filtering by the SocialMiner server. Also, the Twitter Stream reply doesn't provide historical results and therefore downtime in the SocialMiner system could result in missed Tweets.
The Twitter Stream API requires authentication. A Twitter account username and password is required to configure this type of feed. Note: Twitter only allows one Twitter Stream connection per account. If there are unrelated Twitter keyword searches required then you must configure multiple Twitter accounts, since adding unrelated keywords to one stream makes SocialMiner Campaign and Filter configuration difficult.
When Tweets are captured by SocialMiner using the Twitter Stream, the heading in the Social Contact indicates the type of Tweet. For example, the heading indicates if the Social Contact is a "Tweet" or "ReTweet" or if it is "in-reply-too". This type of context is not available when capturing Tweets via RSS.
Configuring a Twitter Stream Feed Type
View a video about configuring a Twitter Stream Feed.
Access the Feed gadget, click Add, select the Twitter Stream feed type, and enter following fields. Click Save to save the feed.
- Name
- Description
- Search Keywords - A comma separated listed of search words to search on. Up to 200 keywords can be defined for a total limit of 2000 bytes.
- Each keyword must be between 1-60 bytes.
- At least one keyword must be defined.
- Commas in the keyword search stand for OR. Spaces in the keyword search stand for AND. You cannot search for exact strings. For example, if you enter "Cisco Telepresence" then the social contact returned contains Cisco and Telepresence in them, but not necessarily the phrase Cisco Telepresence.
- Do Not Use a Space after a Comma. If you use a space after a comma then only the first keyword is matched against.
- Username - A valid Twitter username.
- Password - Password for the Twitter username.
- Reply template - The reply template to be used for replying to social contacts obtained from this feed.
Twitter Account Feed Type
The Twitter Account Feed Type uses the Twitter REST API. This Feed type captures all of the Mentions and Direct Messages for a Twitter account. Twitter Account Feeds include all of the tweets that include "@USERNAME" as well as all of the Direct Messages to the @USERNAME account. This Feed type also captures Tweet type, for example ReTweet, in-reply-too, etc.
The Twitter Account feed is configured using OAuth. During the feed configuration, SocialMiner redirects the user to Twitter to validate the Twitter account. This provides a security benefit since using OAuth avoids the storage of the user's Twitter account information on the SocialMiner server.
If the user is already logged into Twitter with the same username as specified in the feed configuration, then they are simply prompted to allow access to Twitter for the SocialMiner server. If the user is not logged in (or logged into a different account) then they must sign in to the same account specified in the feed configuration. Credentials are securely passed to Twitter directly instead of going through SocialMiner. Based on their authorization, Twitter provides SocialMiner with a key to enable access to their account. From this point forward, SocialMiner will be able to use/access the Twitter account.
Note: You cannot create more than one Twitter Account Feed with the same Twitter username on a single SocialMiner server. Only one Twitter Account Feed type per Twitter user per SocialMiner server is allowed.
Note: Twitter provides a list of applications (connections) that have been granted access to a Twitter account. A Twitter user can revoke access at any time. See http://twitter.com/settings/connections.
Twitter Account Feed Configuration
View a video about configuring a Twitter Account Feed.
Access the Feed Gadget, click Add, select the Twitter Account feed type, and enter or following fields, then click Save to save the feed.
- Name
- Description
- Username - A valid Twitter username.
- Password - Password for the Twitter username.
- Polling Interval - Number of minutes to wait between refreshing this feed.
- Reply template - The reply template to be used for replying to social contacts obtained from this feed.
Note: After clicking Save you are redirected to the twitter authentication service, which allows you to approve the use of this application with your Twitter account. Follow the directions on the screen to authorize this application to access the Twitter account.
The purpose of a Campaign is to group Social Contacts for handling by the social media customer care team. Social Contacts are included in a Campaign by configuring one or more feeds to be part of the Campaign. This is done through the Campaign Configuration gadget. When a feed is configured to be part of a Campaign, all social contacts in that feed are included in the Campaign. As new social contacts arrive on that feed, they are immediately added to the Campaign. Social Contacts cannot be removed from a Campaign, once included they remain in the campaign until they are purged or the Campaign is deleted.
Optionally, Campaigns may also have Filters. Filters are used to narrow the set of social contacts that are added to the campaign. More information on Filters can be found in the Filter Configuration section of this guide.
View a video about Campaigns, Campaign usage, and Campaign configuration.
Campaign List
The Campaign Configuration Gadget defaults to a list of Campaigns. This list is empty for a system with no campaigns. The list shows the name of the campaign, the number of social contacts in the campaign, and description of the campaign, and a RSS feed icon which is a link to the RSS feed from SocialMiner. The RSS feed allows someone to capture all the social contacts in a campaign using a RSS reader.
This list updates in real time, for example if there are new campaigns added to the system (perhaps by another user) then the new campaigns appear in the list. If there are new social contacts added to a campaign then the Social Contact count increments.
Add Campaign
You can add campaign by clicking the "Add" button at the bottom of the Campaign Configuration gadget. The gadget displays a list of Feeds "Available" with arrows to move the Feeds into "selected" which includes them in the campaign. At least one Feed should be moved to selected prior to pressing "save" in order to add social contacts to a campaign. Note: once save is pressed, the Social Contacts for the configured feeds are added to the campaign. Once added, Social Contacts cannot be removed from the campaign except via a purge. If a Feed is removed from a campaign, new Social Contacts captured by that feed are no longer added to the campaign but the Social Contacts previously included are not removed. Social Contacts can only be removed from a campaign when they are purged from the system.
Note: if a Feed is accidentally added to a campaign, and the SC's MUST be immediately removed from that campaign then the only recourse is to delete the entire campaign and recreate it.
A Feed may be added to multiple campaigns but does not duplicate the Social Contacts in the datastore. The Social Contacts for that feed are simply counted in both campaigns.
The Campaign Configuration gadget also allows for assignment of filters to the campaign. Filter functionality is described in the Filters section of this guide.
The purpose of a Filter is to narrow the set of Social Contacts that appear in a campaign, allowing the social-media customer-care team to focus on the most actionable Social Contacts. As new Social Contacts are captured by SocialMiner and put into Campaigns, the Filter(s) are run to exclude certain Social Contacts.
SocialMiner supports a trainable filtering technology based on a statistical probability model called: Bayesian. The SocialMiner Bayesian filters are not pre-programed or "configured with business rules". They are trained by the users who process Social Contacts. When training a Bayesian Filter the user is given the option to "train in" or "train out" each social contact. After a sufficient amount of training, the filter begins to exclude unwanted Social Contacts from a campaign.
Filters can be used to exclude Social Contacts for many different reasons. They can be used to take a broad keyword search and narrow the results down to the posts related to a specific brand. For example, a search for "Flip" could return posts about footwear and gymnastics while the purpose of the campaign may be to capture posts about Flip brand video recorders. A Bayesian Filter can be trained to exclude the Social Contacts about footwear or gymnastics. The training includes the complete text of the post, not just certain keywords and therefore offers much more sophisticated filtering capability then a keyword exclusion approach to filtering. A Filter can be trained to look for Social Contacts with negative sentiment (or positive sentiment), focusing the work of a customer support or marketing team. Filters can also be trained to look for certain languages.
Multiple filters may be applied to one campaign creating opportunities to layer filtering strategies to fine tune results.
To create a filter, use the Filter Configuration Gadget. Create a new filter by clicking add, enter a name, and then save. Your filter will appear in the filter list.
View a video about training filters.
Training a Bayesian Filter
Once you create a filter, you must train it. The Filter training is performed through the Campaign Results Gadget. You can train a filter using any campaign. The training does not impact the Campaign unless you configure the filter to apply to that Campaign. Choose a Campaign with some Social Contacts, and from the Campaign Results settings you can select the filter you want to train. When you click save you are in "training mode". The name of the filter you've selected at the top of the Gadget is displayed and a "+" and "-" for each Social Contact appears. By clicking the up arrow you "Train In" the Social Contact indicating that this is the type of contact you would like the Filter to keep in the Campaign. By clicking the down arrow you "Train Out" the Social Contact indicating that this is the type of contact you would like the filter to reject.
Filters are applied to Campaigns in the Campaign Configuration Gadget. You can apply Filters to a Campaign in the same way you add Feeds. Note: Filters are only run against Social Contacts as they enter a campaign. Filters do not run retroactively against Social Contacts that are already in a campaign.
Campaign Results
The Campaign Results gadget provides a dynamic user interface for viewing and responding to Social Contacts. The first time the Campaign Results gadget is rendered, the gadget defaults to the settings page. You must select a Campaign and choose "OK". The settings for this gadget are stored in a browser cookie.
The Campaign Results gadget is dynamic and therefore you may occasionally see a bar appear at the top indicating that there is a one or more new social contacts in the campaign. You can click on this message to refresh the results, or click the refresh icon on the upper-right of the gadget.
You can update the settings for the gadget, including the selection of which campaign you are viewing by clicking on the settings icon on the upper-right of the gadget.
Handling Social Contacts
When Social Contacts are captured by SocialMiner, they are initially in the "unread" state. From the Campaign Results gadget, the user can change the state of the Social Contacts at any time by pressing the Social Contact state control buttons.
There are four Social Contact States in SocialMiner.
- Unread (initial state)
- Reserved
- Handled
- Discarded
A Social Contact state can be changed by any user at any time by pressing one of the Social Contact state buttons. The "Reply / Reserve" button changes the Social Contact to the Reserved state. The "Handle" button changes the Social Contact to the Handled state. The "Discard" button changes the Social Contact to the Discarded state. The current state of the Social Contact will appear at the top of the social contact along with the name of the user that set the state (unless the Social Contact is "unread", in which case it will be blank).
The Social Contact state is universal across the SocialMiner system. For example, if one user reserves a Social Contact, then the Social Contact appears as reserved in the UI of all other users. Note: this is the case even if the Social Contact appears in multiple campaigns.
Depending on the last refresh, it is possible that a user may try to alter the state of a Social Contact that has already been changed by another user. The SocialMiner system prevents this by alerting the user that they must refresh before attempting to change the state of the Social Contact.
By changing the settings of the Campaign Results gadget you can show or hide Social Contacts by state. The default setup is to only show all Social Contacts. The selection of which states to show is controlled by Campaign Results gadget settings. These settings are all specific to the user, therefore changes to these settings do not change how others view the campaign.
Note: the hidden Social Contacts are only hidden in the Campaign Results gadget view, they are not deleted or removed from the campaign. If you accidentally Discarded a Social Contact (and it disappears from view) you can easily retrieve it by changing the gadget settings to show Discarded Social Contacts and clicking again on the Discarded button for that Social Contact to toggle it back to Unread.
If you want to review all of the Handled Social Contacts for a Campaign, you can easily do this by selecting a campaign and only the Handled state.
View a video about handling social contacts.
Replying to Social Contacts
If a Reply Template is configured, and the social contact is from Twitter, then you can reply to the Tweet by clicking the "Reply / Reserve" button on the Social Contact.
Using the default reply template, you can either Direct Message (DM) the author of the Tweet or create an "@" reply that is viewable to everyone on Twitter. Twitter DM's are only supported if the author of the tweet and the Twitter Account being used to send the DM are following each other.
The default reply template lists the Social Contact and provides the following fields to reply:
- Account: Select the Twitter Account from which you are replying. All Twitter Accounts configured on this system appear in the pull-down menu. Once the account is selected SocialMiner checks to see if the account is following the twitter user who posted the original Tweet. If the account is not following, then the Follow button becomes active. Optionally click the Follow button to begin following the author of the social contact.
- Select the type of reply, either reply or direct message. A reply is posted to the timeline of the twitter account selected above. A direct message is sent directly to the poster of the tweet.
- Note: You can only direct message a twitter user if the intended recipient is following the selected Twitter account.
- Enter your reply in the text box. Text input is limited to 140 characters. The current character count is listed at the upper right of the text box.
Click Send to send the Twitter Account reply.
When you hover over a Social Contact a text box and a Tag button is displayed. To enter a tag, click the text box, type the tag and hit enter or click the Tag button. You can enter two tags at once by using a comma. The tags are displayed to all users who view that Social Contact.
Note: Social Contacts are not duplicated in SocialMiner even when they appear in multiple campaigns. If a user is viewing one campaign and tags a social contact, then the tag appears to users viewing that Social Contact from another Campaign.
SocialMiner also has a suggested tag feature where it suggests the five most common/recently used tags for the selected campaign. These suggestions provide one-click tagging for commonly used tags. The suggestions are specific to the campaign, not the entire SocialMiner system. The suggestions are only updated on a refresh. For example, if you are first viewing a new campaign in the Campaign Results gadget you do not see any suggestions. Enter a few tags, and then click the refresh button. Tags that you entered as suggestions for other social contacts appear, allowing you to tag those social contacts by clicking the suggested tags.
The SocialMiner Campaign Results can be viewed by tag so that the results only display a selected subset of Social Contacts, based on the selected tags. You can click on the gadget settings (as if selecting a different campaign), check the show tags button, and select which tags you would like to see in the results. Click OK and the Campaign Results are narrowed to only show the Social Contacts with the selected tags.
View a video about using tags.
The administration functions of SocialMiner are divided between two gadgets; System Administration and Reply Templates.
System Administration
The System Administration gadget provides the following system configuration and serviceability tools:
- Active Directory
- Purge Settings
- Reporting Configuration
- RTMT Download Links
- Platform Administration
- Troubleshooting
Also, the Application Software Version (version of SocialMiner) and Operating System Active Software Version (version of Cisco Unified OS) are listed at the top of the page.
Server status for the three main services; Datastore, Indexer, and are provided under version information. All statuses must be "Running" for proper operation of the system.
Active Directory
SocialMiner uses Active Directory to manage and administrate user access to the system. All users, with the exception of the Administration and Reporting users, must be configured on a Microsoft Active Directory server to be able to access SocialMiner.
The Active Directory connection permits users configured on the AD to access SocialMiner. You can configure the connection to allow all users on the AD to access SocialMiner, or to allow only a group of users access. If there are multiple independent groups and they all require isolated security/permissions then they should each deploy their own SocialMiner system.
Note: If Twitter Account feeds are configured on the system, all users are able to see Direct Messages to the configured Twitter Accounts and all users can post from these accounts. SocialMiner tracks which users make which posts, but some companies may want to restrict who can make posts, and they can implement this approach by configuring SocialMiner to authenticate with a specific role. If SocialMiner is authenticated with a specific Active Directory role, then only those Active Directory users with that role can use SocialMiner.
To configure Active Directory, open the Administration gadget and click Edit. Enter or modify the following fields. Click Save when finished.
- Enabled: (checkbox) When checked, the Active Directory connection is active. If not checked, then only the administrator can log into SocialMiner.
- Host: Provide the Host name or IP address and Port of the Active Directory server.
- Port: Provide the port for Active Directory. The default Active Directory port is 3268. If using SSL the default port is 3269.
- Use SSL: (checkbox). Check to use SSL. Note you must also exchange security certificates with the AD server before SSL can work.
- Manager Distinguished Name: Enter the Manager Distinguished Name used to login to the Active Directory server, for example, on a default installation of Microsoft AD, the name is :CN=Administrator, CN=users, DC=MYSERVER, DC=COM. Replace MYSERVER and COM with your respective hostname.
- Manager Password: The password for the AD Manager account.
- Role Name: (optional) The role or group of users who are allowed to access SocialMiner. If this setting is blank or * then all users in Active Directory are allowed access to SocialMiner.
Exchanging Security Certificates with AD
To enable SSL for the Active Directory connection you must first exchange security certificates between the two servers. Enabling SSL is optional, but if you do not enable SSL then username and password information is not transmitted securely between SocialMiner and the Microsoft AD server.
To exchange security certificates:
On the Active Directory server:
- Verify that the Active Directory has the Certificate Services service installed.
- Select All Programs > Administrative Tools > Certificate Authority.
- Expand the domain node and select Issued Certificates.
- Double click the certificate to open it
- Open the Details tab and click Copy to file.
- An Export wizard appears. In the wizard select DER encoded binary.
- Using the wizard to select a location to save the file.
- Click Finish.
On the SocialMiner Server:
- Open the Cisco Unified Operating System Administration page. The link is available from the gadget.
- Select Security > Certificate Management.
- Click Upload Certificate.
- For the Certificate Name, select tomcat-trust.
- In the Upload File field, select the file to upload by clicking Browse... Select the certificate file you saved from the Active Directory server.
- Click Upload File.
- Restart the Cisco Tomcat service. Using the CLI, run the command utils service restart Cisco Tomcat
Adding Users
The Administration user (configured at install) and Reporting user accounts are the only accounts explicitly configured on SocialMiner. The social media customer care representatives are configured in Microsoft Active Directory. As these users sign into SocialMiner, successfully authenticate against Active Directory, and begin to take actions on the system, their actions are associated with their Active Directory User ID.
Purge Settings
Datastore purges occur on a continuous basis (every hour) based on age of the social contacts and disk usage. Database purges are required to remove old data from the datastore so that the disk does not fill up.
Important! Purge settings take effect as soon as you click save. If any of the criteria are met, such as Emergency purge when disk usage exceeds (%), then the purge starts immediately.
To configure purge settings, click Edit at the bottom of the purge settings tool and edit the following:
DataStore Purge Settings:
- Purge Social Contacts older than (days): Social contacts older than this number of days are purged. Valid values are 1 - 30.
- Important!: SocialMiner will not retrieve Social Contacts older than this setting.
- Emergency purge when disk usage exceeds (%): Begin an emergency purge if disk usage exceeds this value. Valid values are 60 - 90. When an emergency purge executes, Social Contacts older than the days specified above are removed. If disk usage is still above the setting for this field then the purge continues removing social contacts (one day at a time) until the disk usage is below the threshold for emergency purge.
Reporting Purge Settings:
- Purge start time (HH:mm 24 hour format): The time, in 24 hour format (00:00 to 23:59), that the purge starts based on the local server time. By default this is set to 01:00 (1am) local server time.
- Purge Social Contacts older than (days): Reporting records for social contacts older than this number of days are purged when the reporting purge starts.
Click Save to save your changes.
Setting up the Reporting User Account
The reporting user account provides secure access to the reporting database on SocialMiner through a third party application. This allows you to access the reporting database from your own custom application. Details on the tables in the reporting database are available in the SocialMiner Developer's Guide.
The reporting user's user name is fixed at reportinguser and cannot be changed.
To set or change the password for the reporting user, enter a new password in each of the password fields and click Save.
RTMT Download Links
Links are provided to download the Cisco Unified Real Time Monitoring Tool (RTMT). SocialMiner uses the same RTMT as the one used for Cisco Unified Communications Manager.
Details on Installing and Configuring RTMT can be found on the Cisco web site: Installing and Configuring Cisco Unified RTMT
Platform Administration
Platform Administration provides links to the Cisco Unified Operating System Administration and Cisco Unified Serviceability interfaces of Cisco Unified OS. Social Miner uses the same platform administration tools as Cisco Unified Communications Manager. Detailed online help is available in the tools.
The Troubleshooting tool provides links to access the Log Directory of SocialMiner or to perform a System Health Snapshot.
Important! Do not click the System Health Snapshot link unless directed to by Cisco TAC. Accessing this link forces the system to dump all system parameters into a large XML file for download. System performance is impacted while the snapshot is occurring.
Reply Templates
The Reply Templates gadget allows you to configure custom reply-templates to be used with the system. An example of the default reply template is provided on the system at
Reply templates must conform to the OpenSocial gadget standard. Some tips for converting existing HTML pages into OpenSocial gadgets can be found here.
After you have created your Reply Template, host it on a webserver that is accessible by SocialMiner and use the Reply Template gadget to provide a name for the Reply Template and its location.
SocialMiner Reporting
SocialMiner maintains metrics on social contact volume and agent activities. These metrics are stored in a SQL database for up to 18 months. The reporting database can be accessed using any SQL reporting tool including Cisco Unified Intelligence Center. Access to this database requires configuration of a reporting user in the SocialMiner system administration.
There are two main categories of reports:
- Campaign Reports - These metrics provide an indication of the total posting volume by customers as well as the responsiveness to customers. These are what could be described as "customer facing" metrics.
- Agent Reports - These metrics provide an indication of the agent productivity. These metrics could be used to evaluate agent speed or they could be used to measure total workload as a basis for staffing forecasts.
Templates for daily, weekly, and monthly roll-ups will be made available for Cisco Unified Intelligence Center. The following screen captures are examples of the Cisco Unified Intelligence Center Reports daily reports:
- ASR - Average Speed of Reserved. For the Social Contacts that were Reserved, this is the average time between capture by SocialMiner and the time they are marked as reserved. This provides an indication of how much time passes before someone first views the customer's post.
- ASA - Average Speed of Answer. For the Social Contacts that were Handled, this is the average time between capture by SocialMiner and the time they are marked handled. This provides an indication of how of how much time passes before the customer gets a response.
- ASD - Average Speed of Discard. For the Social Contacts that were Discarded, this is the average time between capture by SocialMiner and the they are marked discarded. This provides an indication of how much time passes before someone chooses to discard the customer's post. Note: "Discard" doesn't necessarily mean the post is disregarded. The distinction between "Discard" and "Handled" depends on how the agents are using SocialMiner. For example, they might mark posts that are read as "discarded" and posts that are responded too as "handled". In this case, discarded means that they were "read".
The complete SocialMiner reporting database schema is documented in the SocialMiner Developer Guide
- AHT - Average Handle Time. For Social Contacts that were handled by this agent, this is the average time between Reserved and Handled. This provides and indication of how much time it takes this agent to respond to a social contact.
- ADT - Average Discarded Time. For Social Contacts that were discarded by this agent, this is the average time between Reserved and Discarded. This provides an indication of how much time it takes this agent to discard a social contact.
- ACT - Average Completed Time. For Social Contacts that were Handled or Discarded, this is the average time between capture by SocialMiner and the first time they were marked Handled or Discarded. This provides an indication of how of how much time it takes for this agent to complete work for a social contact.
Configuring the SQL Connection to the SocialMiner Reporting Database
Connection to the SocialMiner Informix reporting database can be made through JDBC using the following format:
- The reporting database <port> is 1526.
- The <databasename> is "mmca_data".
- The <informixserver> name is based on the hostname of the server with _mmca append to the end of the hostname. Additional, any dashes ("-") in the hostname are replace by underscores ("_").
For example, if your server's hostname is my-server.mycompany.com, then the INFORMIXSERVER name is my_server_mmca. The complete JDBC URL would be:
Note that when authenticating, the informix username is always reportinguser and the informix password is the password you created in the Administration Gadget.
Design Guidance
Hardware and Software Specifications
The SocialMiner system supports one standard OVF Appliance. Requirements for hardware and VMWare OVF template information will be available on November 30, 2010.
Deployment Models
Version 8.5 of SocialMiner has a single-server all-in-one deployment model. The server may be deployed inside our outside the corporate firewall in "intranet" and "Internet" deployment models.
The intranet deployment model provides the additional security of the corporate network firewalls to reduce risk of an external party accessing the system. This deployment model is required if SocialMiner must access internal sites, for example an internal forum site. The downside of the intranet deployment model is that SocialMiner system cannot be accessed by partners lacking VPN access. It is common for some PR functions to be externally managed by an agency and therefore offering easy access (no VPN) to the SocialMiner system may be very useful. Also, the intranet deployment model does not allow rendering of SocialMiner OpenSocial Gadgets in a public Internet containers such as iGoogle. The intranet deployment model may complicate proxy configuration, however it likely simplifies directory integration.
The Internet deployment model puts SocialMiner outside the corporate firewall. This deployment model relies on the built-in security capabilities of the SocialMiner appliance. This may be acceptable from a security perspective depending on the system use and corporate policies. For example, in some applications the SocialMiner system handles 100% public postings and therefore there is no disclosure risk associated with a compromised SocialMiner system. The Internet deployment model may complicate directory integration.
Port 443 is used for a secure connection between the SocialMiner user interface and your browser.
Port 80 is used by SocialMiner for communication with Twitter and Facebook APIs.
Your firewall configuration may need to be modified to open these ports for SocialMiner.
Users and Security
SocialMiner User Accounts and Security
SocialMiner is designed to minimize the storage of username/passwords to reduce the security risk of a compromised system. There is an administration account for the system setup, but all SocialMiner user access is controlled through Active Directory (AD) authentication. There are no SocialMiner user passwords stored on the SocialMiner System.
Users do not need to be manually set up on SocialMiner in order to access the system. Any user that is authenticated via the Active Directory set-up can use the system. If there is need to limit who can use system then an AD group can be set up in AD and the SocialMiner system can be configured to only allow access from that group.
AD authenticated users have access to all functions on the system, although gadgets access could be blocked by blocking certain URLs.
Twitter Accounts and Security
Access to Twitter for the Twitter Account feed type is done via OAuth. When a "Twitter Account" Feed is created the user is prompted to authenticate with Twitter. The authentication token is stored by SocialMiner granting access to secured information from Twitter such as Direct Messages. This authentication also enables sending and replying to Twitter Direct Messages (DMs) from the account by using the Reply feature of the Campaign Results gadget.
Note: All SocialMiner users are entitled to use Twitter accounts configured in the Twitter Account feed to read and respond to Direct Messages in that account. They are not required to enter the account password. This supports environments where the social-media care agents are not entitled to know the Twitter account password. Their ability to use SocialMiner is controlled via Active Directory and their ability to invoke post or perform actions on Twitter is controlled by SocialMiner. SocialMiner also tracks which SocialMiner User (AD account) makes each post; therefore it is possible for the enterprise to track which employee posted a tweet when sharing a Twitter account amongst a team.
Twitter Stream feed type passwords are encrypted when stored in the SocialMiner configuration database and are also encrypted when sent to Twitter.
Advanced UI options
The SocialMiner user interfaces are designed to be embedded in other web application user interfaces.
You can add a SocialMiner gadget to Quad using the "Add Application" button on Quad. You can find the specific URL of the SocialMiner gadget by using "view source" on your browser while looking at the gadgets on SocialMiner.
If the SocialMiner system is deployed in the Internet deployment model, you can add a SocialMiner gadget to iGoogle using the "Add Stuff" button on iGoogle.
You can find the specific URL of the SocialMiner gadget by using "view source" on your browser while looking at the gadgets on SocialMiner.
If your web site or application doesn't support OpenSocial, then you can add SocialMiner to a web page by using an iFrame. With this technic you can make a frame sized to show one of the SocialMiner web pages (most likely the campaign results gadget).
Troubleshooting RSS Feed
Verify the RSS feed in a browser or RSS reader
Paste the RSS URL into a web browser such Firefox and the RSS feed displays in the browser, or a RSS reader application opens (this depends on the configuration of your computer). If you cannot get the RSS feed to render in a browser or RSS reader then you should contact the site administrator.
If you feed renders in the browser but does not work in SocialMiner it is possible that you have saved the authentication in your browser. The browser may be automatically re-using your previously saved password and this may not be entirely obvious from a user perspective. If your feed is authenticated, then you must use the "Authenticated RSS" Feed Type. Note: A Feed Type cannot be changed once a feed is created, therefore you must delete the old feed and add a new feed if you want to change a RSS Feed to an Authenticated RSS Feed.
Network Topology
If you feed renders in the browser but does not work in SocialMiner, it is possible that you have a network topology issue. For example, if your SocialMiner system is outside the corporate firewall it may not be able to access a intranet site even though the site renders in your browser. See design guidance, deployment models.
Unsupported version of RSS and Invalid Feeds
If SocialMiner returns an error that the version of RSS is unsupported, verify that the feed is one of the supported types. You can verify the RSS feed using a feed validator such as the W3C Feed Validation Service
If the site is not providing a valid Feed or is providing a version of RSS that is not supported by SocialMiner, you may be able to use a service such as Feed Burner to read the invalid feed and publish a reformatted/supported feed. Another feed manipulation service you may try is Yahoo Pipes
Troubleshooting a Authenticated RSS Feed
Password Change
If an authenticated RSS feed stops working (It had been working for some time but is no longer pulling in Social Contacts), then one likely cause is the user reset their password.
Troubleshooting Facebook Fan Page Feed Type
Verify the Fan Page URL SocialMiner uses the Facebook Graph API. You can test a URL by replacing the www with the word graph. For example: http://graph.facebook.com/CiscoCC
Developer Information
Developer information, including the SocialMiner API documentation and a discussion forum, is available on the Cisco developer site: http://developer.cisco.com/web/socialminer
- Twitter is a registered trademark of Twitter, Inc.
- Facebook is a registered trademark of Facebook, Inc.
- iGoogle is a trademark of Google, Inc.
- VMWare is a registered trademark of VMware, Inc.
- Informix is a registered trademark of International Business Machines Corp.
The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCBs public domain version of the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California.
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at http://www.cisco.com/go/trademarks . Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
Copyright 2010 Cisco Systems, Inc. All rights reserved.


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subset: commoncrawl


text:
K-Tan 4 Suspension
Generic Name: phenylephrine/pyrilamine (fen-il-EF-rin/peer-IL-a-meen)
Brand Name: Examples include Ryna-12 S and Rynesa 12S
K-Tan 4 Suspension is used for:
Relieving symptoms of sinus congestion, sinus pressure, runny nose, and sneezing due to colds, upper respiratory infections, and allergies. It may also be used for other conditions as determined by your doctor.
K-Tan 4 Suspension is an antihistamine and decongestant combination. The antihistamine works by blocking the action of histamine, which helps reduce symptoms, such as watery eyes and sneezing. The decongestant promotes sinus and nasal drainage, relieving congestion and pressure.
Do NOT use K-Tan 4 Suspension if:
- you are allergic to any ingredient in K-Tan 4 Suspension
- you have severe high blood pressure, severe heart blood vessel disease, rapid heartbeat, or severe heart problems
- you take sodium oxybate (GHB) or if you have taken furazolidone or a monoamine oxidase (MAO) inhibitor (eg, phenelzine) within the last 14 days
Contact your doctor or health care provider right away if any of these apply to you.
Before using K-Tan 4 Suspension:
Some medical conditions may interact with K-Tan 4 Suspension. Tell your doctor or pharmacist if you have any medical conditions, especially if any of the following apply to you:
- if you are pregnant, planning to become pregnant, or are breast-feeding
- if you are taking any prescription or nonprescription medicine, herbal preparation, or dietary supplement
- if you have allergies to medicines, foods, or other substances
- if you have a fast, slow, or irregular heartbeat
- if you have a history of asthma, lung problems (eg, emphysema), adrenal gland problems (eg, adrenal gland tumor), heart problems, high blood pressure, diabetes, heart blood vessel problems, stroke, glaucoma, a blockage of your stomach or intestines, ulcers, a blockage of your bladder, trouble urinating, an enlarged prostate, seizures, or an overactive thyroid
Some MEDICINES MAY INTERACT with K-Tan 4 Suspension. Tell your health care provider if you are taking any other medicines, especially any of the following:
- Beta-blockers (eg, propranolol), COMT inhibitors (eg, tolcapone), furazolidone, indomethacin, MAO inhibitors (eg, phenelzine), sodium oxybate (GHB), or tricyclic antidepressants (eg, amitriptyline) because side effects of K-Tan 4 Suspension may be increased
- Digoxin or droxidopa because risk of irregular heartbeat or heart attack may be increased
- Bromocriptine or hydantoins (eg, phenytoin) because side effects may be increased by K-Tan 4 Suspension
- Guanadrel, guanethidine, mecamylamine, methyldopa, or reserpine because effectiveness may be decreased by K-Tan 4 Suspension
This may not be a complete list of all interactions that may occur. Ask your health care provider if K-Tan 4 Suspension may interact with other medicines that you take. Check with your health care provider before you start, stop, or change the dose of any medicine.
How to use K-Tan 4 Suspension:
Use K-Tan 4 Suspension as directed by your doctor. Check the label on the medicine for exact dosing instructions.
- K-Tan 4 Suspension may be taken with or without food.
- Shake well before using.
- Use a measuring device marked for medicine dosing. Ask your pharmacist for help if you are unsure of how to measure your dose.
- If you miss a dose of K-Tan 4 Suspension, take it as soon as possible. If it is almost time for your next dose, skip the missed dose and go back to your regular dosing schedule. Do not take 2 doses at once.
Ask your health care provider any questions you may have about how to use K-Tan 4 Suspension.
Important safety information:
- K-Tan 4 Suspension may cause dizziness, drowsiness, or blurred vision. Do not drive, operate machinery, or do anything else that could be dangerous until you know how you react to K-Tan 4 Suspension. Using K-Tan 4 Suspension alone, with certain other medicines, or with alcohol may lessen your ability to drive or perform other potentially dangerous tasks.
- Do not take diet or appetite control medicines while you are taking K-Tan 4 Suspension without checking with you doctor.
- Do NOT exceed the recommended dose or take K-Tan 4 Suspension for longer than prescribed without checking with your doctor.
- If your symptoms do not improve within 5 to 7 days or if they become worse, check with your doctor.
- K-Tan 4 Suspension may cause increased sensitivity to the sun. Avoid exposure to the sun, sunlamps, or tanning booths until you know how you react to K-Tan 4 Suspension. Use a sunscreen or protective clothing if you must be outside for a prolonged period.
- If you are scheduled for allergy skin testing, do not take K-Tan 4 Suspension for several days before the test because it may decrease your response to the skin tests.
- Before you have any medical or dental treatments, emergency care, or surgery, tell the doctor or dentist that you are using K-Tan 4 Suspension.
- Use K-Tan 4 Suspension with caution in the ELDERLY because they may be more sensitive to its effects.
- Caution is advised when using K-Tan 4 Suspension in CHILDREN because they may be more sensitive to its effects.
- PREGNANCY and BREAST-FEEDING: If you become pregnant while taking K-Tan 4 Suspension, discuss with your doctor the benefits and risks of using K-Tan 4 Suspension during pregnancy. It is unknown if K-Tan 4 Suspension is excreted in breast milk. Do not breast-feed while taking K-Tan 4 Suspension.
Possible side effects of K-Tan 4 Suspension:
All medicines may cause side effects, but many people have no, or minor, side effects. Check with your doctor if any of these most COMMON side effects persist or become bothersome:
Seek medical attention right away if any of these SEVERE side effects occur:Constipation; diarrhea; dizziness; drowsiness; excitability; headache; loss of appetite; nausea; nervousness or anxiety; trouble sleeping; upset stomach; vomiting; weakness.
Severe allergic reactions (rash; hives; difficulty breathing; tightness in the chest; swelling of the mouth, face, lips, or tongue); difficulty urinating or inability to urinate; fast or irregular heartbeat; hallucinations; seizures; severe dizziness, lightheadedness, or headache; tremor; vision changes.
This is not a complete list of all side effects that may occur. If you have questions about side effects, contact your health care provider. Call your doctor for medical advice about side effects. To report side effects to the appropriate agency, please read the Guide to Reporting Problems to FDA.
If OVERDOSE is suspected:
Contact 1-800-222-1222 (the American Association of Poison Control Centers), your local poison control center, or emergency room immediately. Symptoms may include blurred vision; confusion; hallucinations; seizures; severe dizziness, lightheadedness, or headache; severe drowsiness; unusually fast, slow, or irregular heartbeat; vomiting.
Proper storage of K-Tan 4 Suspension:Store K-Tan 4 Suspension at room temperature, between 59 and 86 degrees F (15 and 30 degrees C). Store away from heat, moisture, and light. Do not store in the bathroom. Keep K-Tan 4 Suspension out of the reach of children and away from pets.
General information:
- If you have any questions about K-Tan 4 Suspension, please talk with your doctor, pharmacist, or other health care provider.
- K-Tan 4 Suspension is to be used only by the patient for whom it is prescribed. Do not share it with other people.
- If your symptoms do not improve or if they become worse, check with your doctor.
- Check with your pharmacist about how to dispose of unused medicine.
This information should not be used to decide whether or not to take K-Tan 4 Suspension or any other medicine. Only your health care provider has the knowledge and training to decide which medicines are right for you. This information does not endorse any medicine as safe, effective, or approved for treating any patient or health condition. This is only a brief summary of general information about K-Tan 4 Suspension. It does NOT include all information about the possible uses, directions, warnings, precautions, interactions, adverse effects, or risks that may apply to K-Tan 4 Suspension. This information is not specific medical advice and does not replace information you receive from your health care provider. You must talk with your healthcare provider for complete information about the risks and benefits of using K-Tan 4 Suspension.
Disclaimer: This information should not be used to decide whether or not to take this medicine or any other medicine. Only your health care provider has the knowledge and training to decide which medicines are right for you. This information does not endorse any medicine as safe, effective, or approved for treating any patient or health condition. This is only a brief summary of general information about this medicine. It does NOT include all information about the possible uses, directions, warnings, precautions, interactions, adverse effects, or risks that may apply to this medicine. This information is not specific medical advice and does not replace information you receive from your health care provider. You must talk with your healthcare provider for complete information about the risks and benefits of using this medicine.
More about K-Tan 4 (phenylephrine / pyrilamine)
- Side Effects
- During Pregnancy
- Dosage Information
- Drug Interactions
- Support Group
- 0 Reviews – Add your own review/rating
- Drug class: upper respiratory combinations
Consumer resources
Other brands: Pyril D, Poly Hist Forte (old formulation), Rynesa 12S, Viravan-T, More... (4)


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text:
Now THAT'S what I'm talking about!!!!!!!!!!
You are reporting the following post to the moderators for review and possible removal from the forum
Hit the submit button below if you want us to review the post.
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text:
Stay Deplorable my Friends !
~ ~ ~
NOTICE: This Blog contains thoughts, ideas, and images that are not consistent with or in keeping with the policies and ideas expressed by Barack Hussein Obama and/or the democrat socialist party. Accordingly, you are hereby notified that the thoughts, ideas and facts presented on this web page constitute hate speech and you are warned that, as such, they may cause discomfort or offense to democrats, liberals, moonbats, socialist, those educated by the government, non-achievers, those suffering from wealth-envy and followers of The Chosen One. Continue at your own risk !
Sheee's Baaack !!
"Today is a big day in America. Only 36,000 people lost their jobs today, which is really good."
... Dingy Harry Reid !
"we have to pass the bill so you can find out what is in it !"
... Nancy Pelosi !
Never piss off an old white guy !
Never Forget
Tuesday, May 10, 2016
posted by Sarge @
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The Oath of the
Right-wing Extremist !
I Pledge Allegiance to the flag of the United States of America and to the Republic for which it stands,
one Nation
under God,
indivisible, with liberty and justice for all.
The Second Amendment:
A well regulated Militia, being necessary to the security of a free State, the right of the people to keep and bear Arms, shall not be infringed.
I do solemnly swear
that I will support and defend the Constitution of the United States against all enemies, foreign and domestic; that I will bear true faith and allegiance to the same ...
~ Title 10, US Code ~
"Kilroy was here" !
Let us pray... Give me a sense of humor, Lord, Give me the grace to see a joke, To get some humor out of life, And pass it on to other folk.
"Beer is proof that God loves us and wants us to be happy" !
...Benjamin Franklin
"Don't let anybody tell you that, you know, it's corporations and businesses that create jobs." !
...Hitlery Klinton
"Give whites a pile of bricks and they'll make a city, give blacks a city and they'll make a pile of bricks"
Teach someone how to fish, and you lose a Democrat voter !
Never try to teach a liberal to think, It wastes your time and annoys the liberal !
Liberalism is a sick religion based solely on emotion and feelgoodism and wiping away their perceived guilt with other peoples money. It has never been based in thought and common sense !
"I have never killed a man, but I have read many obituaries with great pleasure."... Clarence Darrow !
"We have to spend money to keep from going bankrupt"
...Joe Biden !
"We tax everything that moves and doesn't move"....
Hitlery Klinton !
"I never drink water because fish fuck in it"....
W.C.Fields !
"Life's tough. It's even tougher if you're stupid...." John Wayne !
"we are truly being governed by our inferiors, and in some cases criminals"
...Plato !
"Sure We Can Kill ISIS, But We're Not Going To Get Suckered Into That
...John Kerry !
"Never tell the Platoon Sergeant you have nothing to do".... !
"God have mercy on my enemies because I won't." ...
George S. Patton ! !
"There is no worse foolishness than the truth in the mouth of a fool"...
Don Colacho ! !
"If you take out the killings, Washington D.C. has one of the lowest crime rates in the country." ...
Marion Barry !
Get the
MP3 Player
widget and many other
great free widgets
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Old Crap
Feelin' the Bern !
Witchy Woman !
Will North Carolina cave to the obozo nazi's today...
Happy Montag !
It's toon time again !
Hollywood hypocrites demonstrate their dishonesty ...
A babe with alot of balls !
Sunday pic dump !
Well that sure sucks !
There ain't nuthin' that compares to a Southern Gi...
Wanna go somewhere else
Ann Coulter
A Nod to the Gods
Arizona Venom
Bearing Arms
Cold Dead Hands
Common Cents
Confederate American Pride
Bucs Nation
Knuckledraggin' my life away
Free North Carolina
The Daley Gator
The Feral Irishman
The Last Tradition
It Ain't Holy Water
In a Mad, Mad, Mad, Mad World
The Rebel Yell
Saving The Republic
Spurs Realm
Fear the Kittens
90 Miles from Tyranny
Pookies toons
The Blaze
Pat Dollard
The Vulgar Curmudgeon
War History Online
Weapons Man
I don't know what it is...
but at least it's happy !
Please Support and Pray for Our Troops
State flags of the original Confederate States of America


text: Kelvin Ransey 12,202pages on this wiki Add New Page Edit History Talk0 Share Contents[show] Biography Picked No. 4 overall in the 1980 NBA Draft by the Chicago Bulls. Statistics References Related Articles Template:Hall of Fame Voting Kelvin Ransey (insert image) NBA Debut: Final Game: Years in League: Teams: Career Statistics Points Per Game: Rebounds Per Game: Assists Per Game: Career Highlights All-Star Games: NBA Championships: College: Date of Birth: Place of Birth: Ad blocker interference detected! Wikia is a free-to-use site that makes money from advertising. We have a modified experience for viewers using ad blockers Wikia is not accessible if you've made further modifications. Remove the custom ad blocker rule(s) and the page will load as expected. Categories: No. 4 Overall NBA Draft Picks 1980 NBA Draft Picks Chicago Bulls Draft Picks NBA Players


text:
Moon Rose Apartment (150)
尺寸45 平方米
Floor No.
- 厨房
- 电视机
- 毛巾
- 互联网/无线网路
Accommodation summary
地址 | Oskara Kolberga, 30-001 Kraków, 波兰 |
房源类型 | 公寓 |
回覆率 | 94% |
回覆时间 | 几小时内 |
更新日历 | 今日 |
Moon Rose is tastefully decorated with bright colors.Guests have access to the wireless Internet and satellite TV. Even during frosty winters, Moon Rose is warm due to an installed gas stove. The apartment is ideal for a couple, a family with children, or a group of friends.
Main Market Square - 7 min. on foot
Main Railway Station - 10 min. on foot
Wawel Castle - 15 min. on foot
Balice Airport - 30 min. by car
You will collect keys at our reception on Street Szlak 77 from 8 a.m. to 10 p.m.. If your reservation is paid, you can make an appointment with our employee in apartment.All our apartments are non- smoking.
There is an extra charge 30 zł for check in between 10 p.m. and 8 a.m.
價格 |
详细说明 |
入住时间 | 15:00 |
Check-in before | 靈活的 |
退房时间 | 11:00 |
取消方案 |
Don´t rent this apartment!! The apartment (on Józefa Dietla 46A) is terrible!. When we arrived with our 2 teenage children, the apartment was dirty, the furniture and the mattresses was old and worn and with stains. The TV was very small and didn´t work. The remote was filthy. The WIFI didn´t work either. Also we hadn´t got the towels and bedding, we needed.
The neighborhood was unpleasant. It seemed as if the nightclub next door used the building as a brothel. The view was depressing also.
We stayed only for a couple of hours. When we contacted the Turnau office (where you also pick up the key), they were understanding and helped us to get another apartment just north of the old city on Krowoderska Street, which we were very satisfied with. A young man from the Turnau office arranged that we could move to the other apartment.
We had a nice stay in the other Apartment and Krakow is such a beautiful city :)
The host cancelled the booking, this review is automated.
The host cancelled the booking, this review is automated.
We visited Krakow at the end of June 2015 for one week. We were in four people (two adults and two kids).
The apartment is located at the last floor of a renovated building, with elevator. The area is good and quiet. In 5 minutes you can reach tram and bus stops. Food shops are located at walk distance. It is not located in the old city but you can reach the main square in 10 minutes by tram or 20 minutes by walk.
The apartment itself is modern, with new furniture, LCD TV, free wifi, full kitchen and dishwasher machine.
When we checked in, everything was well cleaned and in perfect working conditions.
The check-in was smooth. However, the agency which manages the apartment is not very close to it.
There is much to recommend this apartment.
Very sorry....this appartment is a ''mirage'' and nothing incroyable!!!!! Not as big as suggested on the photo...many mirrors make illusion. 3d floor without elevator....no curtain at the windows, so that you are awaken at 5 am and onwards....Internet and televison were not working upon arrival....a total desillusion
for such a price. I don't recommend this company TURNAU, owners of 3 or 4 appartments in this building. First experience with WIMDU, not really positive .
We enjoyed staying in this apartment which was calm and clean.
It is very close to the Old Market, everything reachable by foot.
Thanks and Good bye.
There are good points about this apartment. The view is great. The bathroom is very nice. It is spacious. It is not expensive. And I was wondering whether to write a poor review or not, I usually write nothing if I think I would not want to come back. But this was a disappointment, and the weak points could be rather easily fixed if the owner was willing. So here comes the list. The apartment was very cold when we arrived, 11 degrees (Celsius). We turned up the thermostat and went out to eat. After our return (three hours later) it was 15. Then it got warmer and was fine, but not a nice welcome when you come in on a cold and rainy day. The bedding is horrible. Bed sheets and covers are made of some unpleasant synthetic material, and the bedsheets are too small. Pillows are very poor. There were more of them if someone wanted but without pillow covers, so rather useless. Kitchen appliances were a bare minimum. There were only two towels, one each, no bath/shower mat in the bathroom, not a single small hand towel, no kitchen towel in the kitchen. We went to the nearby Kleparz market to buy some ... The tables (both dining table and coffee table) were in a very poor condition, and the sofa and armchairs passed their best days. Not a single cushion. The walls and ceiling could do with a new coat of paint. There was a visible layer of dust under the bed. It is really a pity, with a coat of new paint (perhaps some warmer colours), better bedding, more towels/shower mat, new tables and a few cushions this could be a very pleasant place to stay. Right now it feels rather bare, and certainly not cosy.
Good location, clean apartment. The agent that met us asked us to pay "Polish taxes". We refused and had no other problems.
- 住宿品质保证
- 屋主通过电话验证


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"Tolbent" Surname
Frequency of "Tolbent" Surname in the US
2000 US Census
The surname "Tolbent" is not included in the US Census Bureau's ranking of surnames with 100 or more people. Since fewer than 100 people with this surname were included in the 2000 Census, it is relatively uncommon.
Source: "Frequently Occurring Surnames from the Census 2000", US Census Bureau.
1990 US Census
Accoring to the US Census Bureau, "Tolbent" ranked #53,800 in frequency out of 88,799 surnames for which statistics were released from the 1990 Census.
Source: "Frequently Occurring Surnames from the 1990 Census", US Census Bureau.
"Tolbent" Graves on Histopolis
Histopolis currently has 0 grave(s) with the surname "Tolbent".
Resource Links for "Tolbent"
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Surnames that Sound Like "Tolbent"
The surname "Tolbent" has a Soundex code of T415. The following 10 surname(s) may sound similar to "Tolbent" since they share the same Soundex code.


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STOCKTON - Community Response Team officers and members of the San Joaquin County multiagency gang task force made a number of weapons arrests Friday night in Stockton, taking five guns off the streets, authorities said.
Officers found a stolen handgun in a vehicle during a traffic stop at Water View Lane and Carolyn Weston Boulevard about 8 p.m. They arrested Janai Harris, 19; Robert Duckworth, 18; and a 17-year-old boy on suspicion of gun possession.
About 30 minutes later, authorities conducting a probation search in the 1200 block of Luna Lane arrested Abel Dominguez, 31, after finding a handgun in his possession, police said.
At 9 p.m., officers conducted a probation search in the 2400 block of Gareth Circle while conducting a follow-up investigation into an earlier shooting. While searching the home, they found two handguns and an assault rifle. Officers arrested Michael Ang, 21; Soknarin Tim, 22; Jonte Calbert, 24; Sophy Thong, 24; and Sophea Thong, 26.
Weapons sweep leads to arrests
Jan 21, 2013 at 12:01 AM


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Shipping Info Item ships from our NC warehouse within 1-2 business days. See our Shipping Policy for further details to your shipping address. Return Information This product is returnable under certain conditions. See our Return Policy for complete details. Year of Release 2012 Size 1 size Brand Papermagic Features fits 1 size Features 2 hand wash or spot clean with a damp cloth Features 3 search through all our womens Halloween costumes and theater items |
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Price: $94.00
Railways: Eurostar
London to Marne La Valle (Disney) - 2. Class - Youth fare . No Refundable. Exchangeable at train station before departure date . Youth: under 26 years old
E-ticket available. Click here for more information about etickets:
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text: By Ellen Chang NEW YORK ( MainStreet) -- Finding ways to reduce the amount of energy used in your home is now even easier with the push of a button by accessing your apps. Consumers now have many options to chose from so they can lower both their electricity bill and energy usage without having to spend hours installing a new product. Many products now are Wi-Fi enabled so you can access your devices even when you are at work. Lights Out! If you are at work and forgot to turn off your lights, now you can solve your problem by tapping your smartphone. A new light bulb called Robosmart--made by Smartbotics, a Los Gatos, Calif. startup--allows you to turn it on and off simply by using your smartphone, laptop or tablet. The light bulb is embedded with a Bluetooth sensor and works with an app compatible with Apple's iOS platform. By August, Android users will also be able to utilize the device. "We wanted people to be able to save more energy, consume less power and pay less for their electricity," said Kelly Coffey, founder and chief executive of Smartbotics. "We are creating a product that will help you save money automatically." The light bulb can also sense how far away the user is and will turn itself off if you leave the room, he said. Smartbotics plans to expand its capabilities to outlets and to temperature sensors in the future so that you can make your home automated. In the works is a light sensor which would be used for light harvesting. If a room is lit by sunlight, the light sensor will notify the lights to dim or turn off automatically, Coffey said. "We hope to make it so simple to use that the average Joe would want to buy this product and take it home," he said. "In the future you can get home automation without having to sign up via your home wireless data network." Although the light bulb is sold currently online via the Smartbotics website or at Los Gatos hardware stores only, the product will hit other hardware stores later this summer and the big box electronics stores by fall. While paying $40 for a 40-watt light bulb seems expensive, Coffey said each bulb should last 10 years if it is used for three hours a day. Eventually, consumers will only pay $20 for a bulb. Each bulb should save an average of 72 cents annually.


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The second in a trilogy of films adapting the enduringly popular masterpiece The Hobbit, by J.R.R. Tolkien, this film continues the adventures of the title character Bilbo Baggins as he journeys with the Wizard Gandalf and thirteen Dwarves, led by Thorin Oakenshield on an epic quest to reclaim the lost Dwarf Kingdom of Erebor.
Read Full Production Details
Sorry, no theaters are available within -1 miles of zip code 42142 that are playing the movie "The Hobbit: The Desolation of Smaug" on Thursday, March 30.Please try:- extending your search range, or - entering a new zip code, or- choosing another date.If after trying different options and your movie still does not appear with showtimes, your movie may not be playing nearby for the options you chose.
Give Martin Freeman an empty room and he'll give you comedy. The best parts of The Hobbit: An Unexpected Journey - an admittedly mishandled movie in large - involved his subdued grimaces, his Chaplinian waddling, and the way he carried himself with equal parts neurosis and snark in every scene. If there is one primary misstep of An Unexpected Journey's terrifically improved sequel, The Desolation of Smaug, it is the spiritual absence of Bilbo Baggins.
Freeman's good-natured but disgruntled Hobbit takes a backseat to the Dwarf team in this chapter of Peter Jackon's three-part saga, distributing the heavy lifting among the front lines of the bearded mooks. Thankfully, we're not shafted with too much Thorin's destiny backstory, instead focusing on the trek forward, through far more interesting terrain than we got last time around. The Dwarves voyage through a trippy woodland that'll conjur fond memories of The Legend of Zelda's unnavigable forest levels and inside the borders of Lake-town, a man-occupied working class monarchy that is more vivid and living than any place we have seen yet in the series. And while Unexpected Journey's goblin caverns might have been cool to look at, none of the quests in Desolation feel nearly as close to a tangential detour. Every step the Dwarves take is one that beckons us closer to the central, increasingly engaging story.
Desolation is not entirely without its curiosities. While Gandalf's mission to meet the Necromancer serves to connect the Hobbit trilogy to the Lord of the Rings movies, the occasional cuts over to the wizard's pursuits are primarily distracting and just a bit dull. Although we're happy to welcome the Elf race back into our Middle-earth adventures, it's easy to imagine a version of this story that didn't involve side characters like Legolas and Kate... I mean, Tauriel... and still felt whole (perhaps even more cohesive). The latter's love affair with hot Dwarf Kili seems like a last minute addition to the canon, and one not built on anything beyond the cinematic rule that two sexually compatible attractive people should probably have something brewing alongside all the action.
But the most egregious of crimes committed by Desolation is, unquestionably, the shafting of Bilbo Baggins to secondary status. Yes, he proves himself a savior to his fellow travelers four times in the film, but long stretches of action go by without so much as a word from the wide-eyed burglar. When he finally takes center stage in his theatrical face-off with Smaug - an exercise in double-talk reminiscent of Oedipus outsmarting the Sphinx - the film picks up with a new, cool energy, with a chilling fun laced around the impending doom of their back-and-forth. We've been waiting since the first frames of Unexpected to see how the dragon material will pay off, and it does in spades... albeit in the final third of Desolation, but with equal parts gravitas and fun, to reunite us with our Tolkien passions once more.
Benedict Cumberbatch's dragon doesn't do much to subvert expectation - he's slithering, sadistic, vain, manipulative, and vaguely Londonian. But tradition feels good here. Smaug's half hour spent toying with the mousey Bilbo (who does get a chance to showcase his aptitude at small-scale physical comedy here) is terrific in every way.
Its Hobbit problem aside, Desolation proves itself worthy of Bilbo's past proclamation. I'm going on an adventure! more than pays off here, in the form of mystifying boat rides, edge-of-your-seat efforts in dragon slaying, and the most joyful action set piece we've seen in years. Twelve Dwarves, twelve barrels, and one roaring river amounts for enough fun to warrant your trip to the theater for this latest outing into Middle-earth.
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Screenshot of Giles' first scene
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Rupert Giles
Rupert Edmund Giles was the Watcher and father figure of Slayer Buffy Summers, the former...
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Ellen Datlow and Terri Windling are two of the best and most respected editors in the business. They don�t just sit at desks, painstakingly reviewing manuscripts for flaws or areas in need of improvement, although that�s an important part of their job. Their love of storytelling and keen sense of what readers want led them to create anthologies � collections of short stories � by some of the most renowned authors we readers have come to enjoy: Stephen King, Peter Straub, Susanna Clark and Angela Carter, to name a few. Datlow and Windling�s collaborations have amassed a treasure trove of awards, not limited to multiple Bram Stoker Awards, World Fantasy Awards, International Horror Guild Awards, Hugo Awards � the list goes on and on.
On the surface, these women couldn�t be more different. Ellen Datlow lives in a large U.S. city - Terri Windling lives in a small village in the U.K. Datlow enjoys science fiction and horror � Windling, fantasy and mythic fiction. Datlow adores cats and collects dolls and doll parts � Windling adores dogs and is a dedicated artist. Yet, their opposites have melded in order to create some of the finest and most enduring fantasy and horror anthologies in the marketplace today.
�Snow White, Blood Red,� the first of their six volumes of fairy tale retellings, was at the forefront of the modern revival of adult fairy tale literature. Datlow and Windling co-edited the ground-breaking �Year�s Best Fantasy & Horror� volumes for 16 years. �The Green Man: Tales of the Mythic Forest� is the editors� exploration of forest myth and symbolism, and suggested reading for teens and adult alike. There are no boundaries to Datlow and Windling�s creative endeavors.
Now, �After: Nineteen Stories of Apocalypse and Dystopia� is being released by Hyperion on Oct. 9. From Amazon.com: �If the melt-down, flood, plague, the third World War, new Ice Age, Rapture, alien invasion, clamp-down, meteor, or something else entirely hit today, what would tomorrow look like? Some of the biggest names in YA and adult literature answer that very question in this short story anthology, each story exploring the lives of teen protagonists raised in catastrophe�s wake � whether set in the days after the change, or decades far in the future.�
There are some people who believe anthologies aren�t as popular as they once were. Read one edited by Datlow and Windling and you will find out just how wrong �some people� can be.
Q. The obvious question: What caused the two of you to work together initially, and what defining moment said this was a good idea that needed to continue?
A. Jim Frenkel created the �Year�s Best Fantasy & Horror� series and he hired the two of us to edit it -- with Ellen handling the horror half of each volume and Terri, the fantasy half. Both of us were living in New York back then, and we knew each other socially through publishing circles, but we�d never worked together before. We liked the experience so much that we then paired up to create the �Snow White, Blood Red� series ... and 25 years later we�re still editorial partners, and good friends.
We find that the strength we have as a team is that we both love fantastic literature, but we come at it from opposite directions: Ellen from the dark fantasy and horror end of the spectrum, Terri from the high fantasy and mythic fiction end, with our tastes overlapping somewhere in the middle. This gives the books that we edit together a broader range and diversity.
Q. Keeping a finger on the pulse of readers is a tricky business these days. What barometer do you use to best guess the direction of readers� interests?
A. We both read widely and stay abreast of what�s going on in the publishing industry. And sometimes our literary agent, whose finger is very much on the pulse of the industry, recommends a theme to us. Our last two anthologies, �Teeth� and �After,� were based on themes she suggested.
Q. You work together, and separately. What defines when you will work together?
A. Basically we work together on books that we think will benefit from our diversity of tastes. For science fiction, or pure horror, Ellen tends to work solo -- while Terri generally works solo on projects that focus more on the purely fantastic end of the spectrum.
Both �Teeth� (our YA vampire anthology) and �After� (our YA dystopian anthology) are unusual books for us because their themes fall more naturally into Ellen�s camp than Terri�s. But because these themes are so commercially popular, and thus a bit over-familiar to readers, our aim was to do something fresh and original with the topics. We felt we could do this best together, drawing on our different but complimentary editorial backgrounds.
Q. How has the onset of e-books altered what you do?
A. Like most of the publishing industry, we�re still figuring this out! The most immediate effect is a positive one: we�re able to make a number of our older, out-of-print anthologies available again in e-book form, which gives them new life.
Q. Any parting comments for your readers and those yet to become familiar with your work?
A. We create anthologies out of love for the form, and writers write short stories out of love for the form -- nobody makes a lot of money this way, we all do it out of passion and conviction. We create anthologies because we believe in short stories, and we want to find ways to get them into readers� hands. Our ultimate aim is to keep the market for fantastic short fiction alive and thriving -- and every reader who buys anthologies, or recommends them, or reviews them, is helping to keep it alive too. And this in turn supports the creative evolution of writers both new and established.
�Short fiction seems more targeted [than novels],� says Paolo Bacigalupi (who writes both), �hand grenades of ideas, if you will. When they work, they hit, they explode, and you never forget them.�
That�s it in a nutshell.
DA Kentner is an author. www.kevad.net
The Readers' Writers: Multiple award-winning editors/authors Ellen Datlow and Terri Windling
Oct 5, 2012 at 2:47 PM
Oct 5, 2012 at 2:47 PM


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About Saint Basile le Grand
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