text:
Contact Center Overview
- Derek Campbell
- 1 years ago
- Views:
1 Chapter 1 Contact Center Overview This chapter covers the following subjects: An overview of the Cisco Contact Center An introduction to the benefits and features offered by the Cisco Contact Center An understanding of the different products within the Contact Center suite A call or contact center is often thought of as a centralized office or building with the sole focus on handling customer queries, usually with a high volume of calls typically over the telephone. The nature of inbound queries varies greatly depending on the type of business operating the contact center, but usually the calls provide product support or information inquiries to the business s customers. Many organizations of various sizes have their own contact center, with the number of agents ranging from a handful to several thousand employees. Some of the organizations that do not have their own contact center or require additional capacity outsource their contact center needs to a third party. This third party handles customer calls as if it were part of the original company. Most major organizations use contact centers to interact with their customers. In addition to handling inbound calls, many contact centers offer their customers a wide range of options for contacting them. , web collaboration, instant messaging (IM), fax, and video chat are all gaining popularity as the acceptance of residential broadband connectivity with higher connection speeds and bandwidth availability becomes more widespread. In addition to inbound contact, some contact centers also perform outbound calling. For example, telemarketing operations call existing and prospective clients to offer new products and services. Technologies such as Short Message Service (SMS) text messaging have also proved to be popular as a less-intrusive form of outbound contact. Historically, many contact centers have been built using traditional private branch exchange (PBX) equipment which, over time, has been enhanced and upgraded to what is now referred to as an Automatic Call Distributor (ACD). The ACD is a platform that can
2 2 Cisco Unified Contact Center Enterprise (UCCE) handle incoming calls and distribute them to specific groups or teams of agents within the contact center. The calls are usually routed depending on business logic programmed into the ACD. Logical groupings of agents can be defined depending on the business functions that they can offer. For example, a small business could offer its callers two inbound phone numbers. One number reaches agents in the support team, and the second number could be delivered to the sales department. Agents can be selected to receive the calls based on various metrics or formulas. Two of the most popular methods for distributing calls are as follows: Longest available agent (LAA): This method selects the agent from a skill group that has been sitting idle for the longest period of time. LAA is often considered to be a fair call distribution method in favor of the agents as calls are delivered to the agents who have the longest time period since handling their last call. Minimum expected delay: This call distribution method could be used when all the agents are currently busy and the caller needs to be queued against a single skill group. The contact center platform would calculate, from short-term historic values of handling times, what the expected delay could potentially be for each skill group. Assuming that each of the skill groups would handle the call effectively, it would be beneficial to the caller to deliver the call to the skill group with the smallest expect delay value. Many vendors exist that manufacture ACD equipment. Traditionally, the majority of ACD equipment was built around proprietary hardware and software, with the only level of integration being through standards-based telephony protocols such as Integrated Services Digital Network (ISDN). With the emergence of Voice over IP (VoIP) in the last decade, many vendors have redeveloped their platforms to support IP and the various standards-based protocols offered, such as ITU-T H.323 and Session Initiation Protocol (SIP). In addition to this integration, the vendors have also opened interfaces, or application programming interfaces (API), to allow third-party organizations to develop additional products providing enhanced and advanced features. As organizations grow through expansion or acquisition, many find themselves with several contact centers distributed over multiple geographic locations. With voice and data connectivity between these locations, several companies look to enhance their existing investment in their current platform by creating a virtualized contact center over many sites, including many different ACD types. With the current shift toward VoIP, many enterprise customers seek to renew or replace their time-division multiplexing (TDM) equipment with IP-based contact centers before the support contracts expire on their TDM platform. After an IP contact center has been implemented, the next step for many organizations is that of business transformation. With the use of intelligent endpoints offering integration with many back-end systems or existing business processes, business transformation not only seeks to reduce costs but also to enable users to be more productive. A large proportion of contact centers uses only a small percentage of the platform s capability. By leveraging existing functionality not currently in use, both end-user productivity and customer satisfaction can be increased.
3 Chapter 1: Contact Center Overview 3 Contact Center Characteristics Cisco has a strong track record in providing robust and scalable data network infrastructure and applications. With the acquisition of GeoTel in the late 1990s, Cisco branched out into ACD technology. Through further acquisition and a strong in-house product team, Cisco has an extensive voice product suite and impressive network virtualization strategy that provide the following benefits: Self-service: Enabling the customers to manage their interaction with the business without requiring human intervention not only reduces the payroll expense for the company but also has many additional benefits, including removing the repetitive and mundane calls from the agents. Dual-tone multifrequency (DTMF) touchtone: This is the most popular technology used for self-service, but speech recognition has been widely adopted as the performance and recognition capabilities of speech platform have increased. The use of extensible markup language (XML), and in particular VoiceXML (VXML), has also enabled organizations to develop a single back-end platform that can be accessed through many user interfaces. For example, a web page and self-service Interactive Voice Response (IVR) script both have different user interfaces but can connect to a single back-end system through VXML-capable middleware. Call control: To provide feature-reach telephony platforms offering the functionality expected by end customers, Cisco developed a series of protocols to enable IP phone and voice gateway connectivity. Skinny Client Control Protocol (SCCP) also known as Skinny and MGCP (Media Gateway Control Protocol) are still in use today but are also joined by SIP. H.323 has also been supported in gateways since the early versions of the Cisco platforms. Call routing: An essential requirement of any contact center is the capability to route calls. Having the capability to route calls over multiple vendors, multiple sites, and based on complex business policies demonstrates a scalable platform. Video calls: The capability to provide a human touch is essential to the success of a contact center s role in customer service. With the advent of video technology, some organizations offer video kiosks to enable the caller to have a face-to-face videoconference with a representative of the company. The kiosk can be located at a branch office or even a remote location over a network. As well as providing face-to-face conversation, the kiosks can also be used as video self-service or enable an agent to push prerecorded video to the kiosk to assist the customer. Presence: Although first-time call resolution is a great measure of customer satisfaction, it is inevitable that a portion of calls need to be transferred elsewhere within the organization. Having the ability to see the real-time status of colleagues or experts, or even using instant messaging to chat to them before attempting to transfer a call can greatly reduce the amount of handoffs experienced by the caller. Federation also provides the ability to extend contact to organizations or staff outside the contact center.
4 4 Cisco Unified Contact Center Enterprise (UCCE) Interoperability: No vendor can be expected to provide the entire stack of applications to do the tasks required by the business for the contact center. Many vendors have comprehensive partnership and development programs with published APIs into the contact center products to enable third-party vendors to provide enhanced applications. This interoperability includes functions such as customer relationship management (CRM) software, IVR, workforce management, and voice recording. Reporting: Without the visibility of the contact center as a whole, it would be impossible to understand how the business can achieve customer satisfaction. Management information is an essential tool for any contact center manager to visualize performance and ensure that key performance indicators (KPI) are being achieved. A good reporting platform tracks all contact from start to end, also termed cradle to grave. Contact Channels Traditionally, call centers offered only limited methods of getting in touch with an organization. Although customer contact over the telephone is still the most popular method, various other media channels are now available to enable customers to reach out to the contact center. Many variations of voice contact have emerged in addition to traditional landline circuits, cell phones, Internet-based voice such as Skype, or SIP-based services. These emerging media channels are instant messaging, video chat, , web collaboration, and fax. Web collaboration is currently used by many organizations on their support and sales web portals. The sales teams use it to reach out to potential customers currently browsing the companies websites to answer questions with a personal touch and guide the customer, eventually to a point where the customer is informed enough to make a purchasing decision. The support teams find collaboration useful to guide existing customers to find specific resources that can solve their issues in a prompt and efficient manner, thus improving customer satisfaction. All channels connect back to individuals or groups of people in the organization. The front-line staff that usually handles these contacts can be the on-site agents or shop retail staff. Providing location flexibility for these staff is important and easily achieved with technology, allowing the agents to be home- or mobile-based. Location independence also comes into play if you have remote resource, such as at a branch office, that you would like to become part of the virtualized team. The ability to provide the same technology and contact handling regardless of location can also become beneficial during disaster scenarios. A second tier of staff also exists for assisting the front-line staff with queries or problems outside of their knowledge base. This is where the experts are used. These knowledge workers are not typically the first responders in the same way as the front-line staff, but are available, perhaps on an ad hoc basis, to assist where possible.
5 Chapter 1: Contact Center Overview 5 Cisco Contact Center Features The suite of products within the Cisco Contact Center portfolio offers a wide range of features available to customers. This product suite meets the traditional requirements of call handling with the advanced features available from an IP-based solution. The features offered include the following: Contact center virtualization Feature-rich agent and supervisor desktop controls Computer Telephony Integration (CTI) and CRM integration A choice of client software for call control Knowledge worker functionality Support for remote and mobile agents IVR self-service and call-treatment capabilities Reporting Platform management portal Outbound option Third-party integration The sections that follow cover these features/products in greater detail. Virtual Contact Center Cisco Unified Contact Center coordinates an agent s ability to work on multiple simultaneous tasks from various channels (voice, , and chat) while allowing the agent to be interrupted with high-priority tasks, if required. For example, an agent can handle multiple chat sessions at the same time, or tasks from different channels such as responding to an inquiry at the same time as handling a voice call. In this way, Cisco Unified Contact Center can optimize the agent s time, helping to allow the maximum amount of customer contact with the resources available. Cisco Agent Desktop with Presence Presence information provides a real-time status indicator that displays the ability and willingness of a colleague for communication. Popularized through many of the instant messaging chat clients, the user can publish his presence state, such as Available, Busy, or Away, allowing other presence users to instantly see the person s availability. Integrating Cisco Agent Desktop with presence extends real-time collaboration into the broader enterprise. Through this integration, agents and supervisors can collaborate with
6 6 Cisco Unified Contact Center Enterprise (UCCE) relevant colleagues and subject matter experts outside the contact center. For efficiency and convenience, the contact center defines the view to show only the colleagues who are appropriate for agents to access. Presence information has also proved popular with front-line telephony users or reception staff that handle a large number of calls requiring transfer to another party. Seeing the presence state of a user allows the transferring party to better handle the call and provide meaningful information back to the caller, such as providing the caller with the option to leave a voic if the party is away or even providing a time that the party will return. CTI and CRM Integration CTI is a key driver in enabling business efficiency and improving customer satisfaction. Forcing a caller to repeat account information when transferring calls, not having access to his customer records or call history, and having no awareness of simple details such as the time spent in queue before he was answered are surefire ways of annoying callers and leaving them with a bad impression. Cisco Unified Contact Center provides a wide range of tools and features to perform CTI. The call-routing platform and Agent Desktop combine to provide the agent with enterprise-wide call-event and customer-provided data. This data is screen-popped to the agent on call delivery, providing the agent with all the required information before she answers the call. Customer Relationship Management (CRM) integration takes CTI to the next level by further improving efficiency and therefore reducing costs. Cisco provides a range of CRM connectors for many of the popular third-party CRM applications, including Siebel, SAP, Salesforce.com, and Microsoft CRM. CRM integration enables the agent to use a single CRM screen with all the telephony controls embedded into it. The agents therefore log in, control their state, and perform all call handling through a single user interface. When a new call arrives, a screen pop appears in the CRM application displaying all the caller s account information retrieved from the CRM database, perhaps based on the caller s Automatic Number Identification (ANI) or account number collected from an IVR. Enabling account data and call control to occur in the same screen saves the agent time that would be spent double-typing information into various desktop applications, thus reducing call-handling times and improving efficiency. Agent Desktop Options Cisco Unified Contact Center offers a variety of desktop options for contact center agents, including the following: Cisco IP Phone Agent: IP Phone Agent provides basic ACD functions on a Cisco Unified IP Phone, and in many cases, it eliminates the need for installing an agent desktop on the agent s PC. Cisco Agent Desktop (CAD): Cisco Agent Desktop provides built-in agent desktop capabilities that allow agents to perform call-control functions directly from their
7 Chapter 1: Contact Center Overview 7 desktops. CAD offers an out-of-the-box, rapid, easy, low-risk deployment. Desktop workflow and screen pop are natively provided functions that do not require the skills of a development team. CAD also supports presence and web browser integration. Cisco CTI OS Toolkit Desktop: The CTI OS Toolkit Desktop is available for companies that require specialized, custom desktop capabilities tailored to meet the specific needs of their contact center operations. The CTI OS custom development kit simplifies custom CTI integrations as it provides support for many different programming languages through its software development kit (SDK). The toolkit comes with a compiled agent and supervisor desktop. These are not actually meant to be deployed because they are a basic example of what can be achieved with the toolkit; however, many organizations use them as an initial deployment before rolling out a custom CTI OS desktop at a later date. Pre-integrated CRM desktop: This is a strategic integration with the leading CRM vendors including Salesforce.com and Siebel. Pre-integrated desktops save customers time and effort that would have been spent performing CTI development. Cisco Unified Expert Advisor Many contact centers require the capability to provide agents with the backup skill available from a product specialist or knowledge worker. These specialists typically have work activities other than providing assistance to customers, so the contact center platform requires the capability for the knowledge worker to handle incoming customer calls without the need for them to conform to the rigid business rules of the contact center. Cisco Unified Expert Advisor provides this facility through the use of a presence desktop application, allowing contact center agents to see the experts availability. Call context data can be transferred between the agent and the knowledge worker through the creation of specific URLs that can link to data with a CRM system to access all the caller information and call history. Using knowledge workers throughout the enterprise can improve first-call resolution and hence increase customer satisfaction. Support for Remote and Mobile Agents Cisco Unified Mobile Agent enables the contact center to include temporary and remote agents in the business during high-volume periods. Mobile Agent allows you to use clients irrespective of geographic location. They don t have to be extensions of the Cisco Unified Communications Manager (Unified CM) cluster. They can be on a third-party ACD or even a plain old telephone service (POTS) line at home or a cell phone. All the call control is performed through a desktop client that supports both CAD and CTI OS. When an agent logs in, he provides a contact phone number to which he would like the contact center to deliver the calls. Mobile Agent is also great for use in disaster scenarios or situations where the calls need to be delivered to a system
8 8 Cisco Unified Contact Center Enterprise (UCCE) or phone line where no peripheral gateway (PG) connectivity is present. The Mobile Agents are reported active, just as if they are in any other standard contact center agent. Cisco Unified Mobile Agent adds the capability to bring temporary agents online during seasonal high call volume with reduced startup costs. Agents can choose their destination phone number during signup time and change the number as often as they want, providing both the contact center and the agent with total flexibility. Self-Service and Call-Treatment Capabilities Cisco Unified Contact Center offers two options for self-service and call treatment: Cisco Unified IP Interactive Voice Response: Cisco Unified IP IVR facilitates selfservice applications, such as access to bank account information or voice menus, by processing user requests through touchtone input or speech-recognition technologies. Customers can use voice commands to retrieve the information they require without ever speaking with an agent, or to quickly navigate to the correct department or agent who can help them. Cisco Unified Customer Voice Portal: Cisco Unified Customer Voice Portal (CVP) operates with both TDM and IP-based contact centers to provide a call-management and call-treatment solution with a self-service IVR option that can use information available to customers on the corporate web server. Note For example, with Unified CVP, customers can pay a bill, order products and track delivery, locate a dealer, schedule a pickup, change name and address information, make travel arrangements, check payment status, receive notification of unusual activity, or request literature or product information. Reporting The Cisco Unified Contact Center solution provides real-time and historical data necessary for contact center reporting. The reporting function provides accurate and timely reports on contact center activity, helping managers make informed decisions regarding staffing levels and contact handling. Standard reporting templates provide automatically operational functions for common reporting needs. Custom reports can extend the standard reporting package to meet specific reporting needs. Reporting data can be exported to external data warehouse environments or analysis tools. Cisco acquired the company Latigent that created an advanced reporting application, which Cisco rebranded as the Cisco Unified Intelligence Center (CUIC). CUIC provides a single environment for developing ad hoc reports. Users/supervisors also have some flexibility in tailoring the reports. CUIC does not require the same level of expertise to create the reports as with some other reporting packages. In addition to CUIC, Cisco also has an integrated reporting tool called WebView. WebView has been available since the early versions of Cisco Unified Contact Center
9 Chapter 1: Contact Center Overview 9 Enterprise (UCCE) and provides a comprehensive range of more than 200 out-of-the-box reporting templates. Custom templates can also be created using Sybase InfoMaker, which is a report generation tool similar to the popular Crystal Reports application. Over time, the presentation layer of CUIC will replace WebView. Management Portal The Cisco Unified Contact Center Management Portal (CCMP) provides the contact center management team with an intuitive web-based administrative interface to facilitate day-to-day tasks. The CCMP interface is aimed at the user who needs to complete common administrative tasks such as adds, moves, and changes of various configurable items including agents, skill groups, phones, and teams. CCMP not only configures UCCE elements but can also configure some Unified CM end devices such as IP phones. CCMP is a partitioned system that can support multiple business units with complete autonomy and offers hierarchical administration to support multiple business-level users with specific roles and responsibilities. CCMP provides audit trail reports detailing all configuration changes and usage of the management portal. Cisco Contact Center Portfolio TheCiscoUnifiedContactCenterproductportfolio(seeFigure1-1)iscomposedofseveral platforms of which Cisco UCCE is actually a product suite. To better understand the product placement within the portfolio, it is important to understand the solutions that are available, and then further see how they can be broken down into their component parts. Unified CC Unified ICM Self Service Enterprise Hosted Express Enterprise Hosted CVP IP IVR Figure 1-1 Cisco Contact Center Product Suite The three solutions available in the contact center portfolio are based upon sizing: Single-site ACD: For an organization with a single site and a small number of agents, the Cisco Unified Contact Center Express (UCCX) platform is preferred. Multisite ACD: Should the organization have multiple sites or require a virtualized platform, the Cisco Unified Contact Center Enterprise (UCCE) for VoIP or Cisco Unified Intelligent Contact Manager (UICM) for TDM platforms are often used.
10 10 Cisco Unified Contact Center Enterprise (UCCE) Hosted ACD: Cisco Unified Contact Center Hosted is typically aimed at service providers to enable multitenant platforms for its customers, but it is also used by some large enterprise customers to provide segregation among several business entities where routing, reporting, and security need to be kept independent. Before getting into a detailed breakdown, it is important to be aware that as of Cisco Contact Center release 7.0, the following name changes were introduced. However, the name changes have not yet been consistently integrated into the documentation set or the software: Cisco Intelligent Contact Management Enterprise Edition is renamed Cisco Unified Intelligent Contact Management Enterprise (Unified ICME). Cisco Intelligent Contact Management Hosted Edition is renamed Cisco Unified Intelligent Contact Management Hosted (Unified ICMH). Cisco IP Contact Center (IPCC) Enterprise Edition and Cisco IPCC Hosted Edition are renamed Cisco Unified Contact Center Enterprise (Unified CCE) and Cisco Unified Contact Center Hosted (Unified CCH), respectively. Cisco System IPCC is renamed Cisco Unified System Contact Center Enterprise (Unified SCCE). The use of the generic abbreviation ICM is intended to include both Unified ICMH and Unified ICME. The use of the generic abbreviation CC in this document is intended to include Unified CCH, Unified CCE, and Unified SCCE, but not Unified Contact Center Express (Unified CCX). It is important to understand what makes Unified CC different from Unified ICM, and also to understand the demarcation between Enterprise and Hosted. If you disregard UCCX initially as this is a totally different product, you quickly realize that the following three products share the same code base: Cisco Unified Contact Center Enterprise Cisco Unified Contact Center Hosted Cisco Unified ICM Enterprise The product name is allocated depending on the ACD technology used in the deployment and whether the product is being deployed in a hosted environment. Unified Contact Center Enterprise (UCCE) and Unified Intelligent Contact Manager Enterprise (UICME) are deployed in similar enterprise situations. The difference between these two products is that UCCE is deployed with the Cisco Unified Communications Manager IP-based PBX, whereas UICME is typically deployed on legacy ACD environments. A similar product definition could exist for both Unified Contact Center Hosted and Unified Intelligent Contact Manager Hosted. In theory, the former platform would be purely for hosted Unified CM servers and the latter for a mixture of legacy ACD types.
11 Chapter 1: Contact Center Overview 11 In reality, most hosted service providers actually have a single platform that supports a mix of both Unified CM and legacy ACDs. Some instances of where a pure Unified Contact Center Hosted is deployed are usually for relatively new service providers or outsourcers looking to provide a pure IP-based multitenant platform. This is because the new hosted platforms usually do not have any old legacy ACD equipment to support, so choose an IP PBX and build up from a greenfield site. A greenfield site is generally considered to be a new office or building that the organization moves to during relocation. Cisco Unified Contact Center Express As previously mentioned, the entire line of contact center models shares a similar code base with the exception of UCCX. UCCX is a different product aimed at a much smallersized contact center deployment. The characteristics of UCCX are as follows: Designed for midmarket, enterprise branch, or corporate departments, UCCX provides a sophisticated customer interaction solution for up to 300 agents. UCCX can be installed as part of a UCCE solution using the parent/child model. Earlier versions of UCCX were frequently deployed as coresident solutions with Unified CM. However, since version 5.0 of Unified CM, the Unified CM platform has ported to a Linux-based appliance model, so a minimum of a two-server solution is now required. UCCX also supports Cisco Unified Communications Manager Express (CUCME), which is not supported by UCCE. Sharing a similar agent desktop to one of the available desktops to UCCE, UCCX provides an agent environment that is almost cross-platform, enabling experienced agents to work on either UCCE or UCCX without a great deal of adjustment. Although UCCX supports both the Cisco Agent Desktop and the IP Phone Agent, it does not come with a development toolkit for CTI OS SDK. Cisco Unified Contact Center Enterprise Cisco UCCE is a highly evolved, best-of-breed, advanced contact center routing platform. UCCE is actually a suite of products because UCCE comprises several Cisco solutions, including the following: Cisco Unified Intelligent Contact Management (Unified ICM) Cisco Unified Communications Manager (Unified CM) Cisco IP Interactive Voice Response (Unified IP IVR) Cisco Unified Customer Voice Portal (Unified CVP) In addition to the preceding applications, a Cisco network infrastructure, including Cisco voice gateways and IP Phones, is also required to support these products.
12 12 Cisco Unified Contact Center Enterprise (UCCE) Cisco Unified Contact Center Hosted Cisco Unified Contact Center Hosted is suitable for both large enterprise companies and service providers. It also works well for outsourced contact centers that host several of their customers on a single platform. For enterprise companies with multiple branches or divisions, the value is a centralized contact center infrastructure that can offer services to remote locations. For incumbent service providers and new service carriers, the product creates a new, high-margin service revenue stream. The service provider hosts the contact center infrastructure software, which is shared by multiple customers (multitenancy) in its central office or data center. Subscribing customers can have IP or TDM infrastructures, or a combination of the two. UICMH is a high-capacity, high-reliability network service platform that offers a wide range of services for IP- and TDM-based networks. Its services include traditional intelligent-network routing, IVR, and network-queuing services to Cisco Unified Intelligent Contact Management platforms of service provider customers or enterprise branch offices. Therefore, UICMH functions much like a service control point (SCP) to a full set of hosted contact center features. You can integrate UICMH with existing TDM, ACD, and IVR equipment in addition to Cisco Unified CM and Cisco Unified CVP. UICMH has been deployed in high-capacity carrier environments since 1997 and has proven its capability to handle millions of calls every day. It delivers an excellent service value today as part of a UICMH solution and facilitates a smooth transition to other IPbased voice services. One of the many early advantages for end customers of using a hosted TDM platform was the ability to preroute calls in the service provider network before delivering them to the most suitable site. Before the advent of voice and data convergence, prerouting in the service provider s network gave multisite contact centers a distinct cost savings normally associated with secondary routing. For example, without prerouting, a two-site contact center has no way of informing the carrier s network of agent or resource availability at its contact center sites. Inbound calls would typically be delivered to each of the sites based on a static percentage split, that is, 50 percent of inbound calls delivered to site A and the remaining 50 percent delivered to site B. Should a call arrive at one of these sites without available resources, the call could either be queued until the next free agent can take the call or it could be automatically rerouted over a tie line between the sites. Even with this routing in place, it does not mean that the other site has free resources to handle the call. Prerouting changed this poor call handling by providing a mechanism whereby the service provider s intelligent network has visibility of the resources at each site. This was made possible through the use of a UICMH platform in the network obtaining a realtime data feed from a peripheral gateway installed at the customer s site. The ACDs provide the PG with resourcing information that is sent back to the UICMH platform, allowing the service provider s intelligent network (IN) to make a decision about which site to route the call to.
13 Chapter 1: Contact Center Overview 13 Delivering the call to a site that had free resources, or had agents likely to become available in the shortest period of time, allows the customer to reduce the amount of intersite voice traffic and therefore reduces the number of tie lines required between their sites. For customers with more than three sites, large cost savings can be achieved. Cisco Unified Intelligent Contact Manager Enterprise Cisco UICME has the same code base as UCCE. The main difference of UICME over UCCE is that UICME provides an abstraction layer for many different TDM-based ACDs. Cisco UICME was the precursor to UCCE. Cisco UICME is pitched at the contact center that uses one or more legacy ACDs. By legacy ACD, Cisco is actually referring to any non-unified CM ACD or PBX. Because of the abstraction layer provided by the peripheral gateway, several different ACD types can be connected by a single UICM platform. This was the original design intention of the platform many years ago to connect several disparate ACD types into a single routing and reporting interface to be used throughout the enterprise. As the UICME product has evolved, various different ACD types, vendors, and models have been supported and withdrawn. A popular current use of UICME is for organizations wanting to migrate from their legacy ACD to UCCE. Several enterprise organizations have many different ACD types. This usually comes about because the ACDs have been purchased from various vendors over a long period of time depending on pricing and functionality available at the time. Each vendor has a different management and reporting interface for the business and technology teams to learn. UICME provides a common interface over the different ACDs for reporting and configuration. After UICME has been deployed and successfully integrated with the organization s ACDs, the next step for migration is typically the deployment of Unified CM and its subsequent integration with UICME. Many organizations then take a phased approach to slowly migrate legacy ACD handsets across to IP endpoints. Cisco Unified IP IVR Cisco Unified IP IVR is a software-based IVR system that processes IP streams routed to it by the Unified CM and UCCE. These streams typically take the form of contact center queue announcements, prompt and collect menu structures, and self-service applications. Unified IP IVR has an open and extensible architecture allowing the developer to incorporate out-of-the-box and custom-developed Java classes. This enables a wide range of scalable and portable applications to be developed to meet business needs. Unified IP IVR was the IP IVR of choice before Unified CVP was introduced into the product suite. It is still a popular IVR choice today and is typically chosen over CVP when single-site platforms are being deployed, or when a low IVR port density is required.
14 14 Cisco Unified Contact Center Enterprise (UCCE) Cisco Unified Customer Voice Portal Cisco Unified Customer Voice Portal (CVP) integrates with both TDM- and IP-based contact centers to provide a call-management and call-treatment solution with a self-service IVR option that can use information available on the corporate web server. With support for ASR and Text-To-Speech (TTS) capabilities, callers can obtain personalized answers to their questions and can conduct business in new ways all without the costs of interacting with a live agent. To protect existing investments in contact center technology assets, you can deploy CVP in both TDM and IP contact centers. More important, you can deploy the application in a hybrid environment that many businesses have as they migrate their telephony networks to a common converged environment for data, voice, and video traffic. Thus when agent assistance is required, CVP can easily provide call-routing and -transfer services over either TDM or IP to route calls to the best location and resource to handle the inquiry. CVP includes support for agent queuing and multisite call-switching capabilities that use standard Internet technologies to provide a smooth customer experience, even when transferring calls between multiple locations. With support for the UICME and UCCE, CVP delivers self-service as part of a comprehensive customer-contact strategy that attracts customers by providing unique, personalized interactions. Used with UCCE, CVP is often seen as an advanced IVR and queuing solution that comprises a carrier-grade platform that can scale to support a high IVR port density. Expanding beyond the functionality provided by IP IVR, CVP delivers both voice and video self-service applications. CVP provides callers with touchtone and speech recognition. In comparison with IP IVR, CVP has a greater degree of complexity and cost but also provides greater scalability and redundancy. Because of the distributed architecture of CVP, one of its often-used features is the capability to handle and queue calls on the network edge (or most efficient location) through the use of a voice browser. CVP can also be deployed as a standalone IVR without the need to rely on UCCE. It can also be deployed in front of an ACD. CVP applications are created using Unified Call Studio, which is an integrated development environment (IDE) based on Eclipse. The IDE offers a drag-and-drop user interface.
15 Chapter 1: Contact Center Overview 15 Other Voice Components Although this book focuses on only the application layer of UCCE, it is also important to understand the other essential voice components required for a UCCE deployment: Cisco Unified Communications Manager: More than just an IP PBX, the Cisco Unified Communications Manager (Unified CM) is a powerful call-processing platform that is both scalable and distributable. The Unified CM solution supports voice and video at its core and also has a suite of management and third-party tools to provide a rich telephony platform. An essential part of UCCE, Unified CM is a powerful call-processing platform that is both scalable and distributable. The Unified CM solution supports voice and video and also has a suite of management and third-party tools to provide a rich telephony platform. Unified CM provides the underlying telephony delivery that UCCE takes advantage of to enable a higher layer of intelligent routing. LAN/WAN architecture: A key part of voice and data convergence is the underlying network infrastructure needed to support the voice, video, and signaling traffic. IP telephony places strict requirements on network characteristics such as packet loss, delay, and jitter to ensure that voice and video quality is achieved; therefore, you need to deploy quality of service (QoS) mechanisms on the routers and switches throughout the network. As well as server and application redundancy, you can achieve network redundancy through the duplication of devices and links that provide quick network convergence and adaptability or rapid convergence should a topology change occur. Voice gateways: Providing connections to other organizations, voice gateways allow the enterprise to connect to the outside world. Various types of voice gateways exist. The functionality provided relies on the voice modules configured in the voice gateway. T1/E1/FXO cards are usually connected to the PSTN or other switch types. FXS modules can be used to connect to internal telephony endpoints such as fax machines. IOS configuration allows SIP trunks to connect. UC endpoints: Unified Communications endpoints are user devices such as a deskphone, a softphone application running on a client PC, or even a video camera connected to the phone and PC for videoconferencing. IP handsets have all the functionality you would expect from a normal telephone but also include advanced functionality such as directory applications and presence running on the phone.
16 16 Cisco Unified Contact Center Enterprise (UCCE) Summary This chapter has provided a high-level overview of some of the features and platforms that comprise the Cisco Contact Center suite. Although you know that these products share the same code base, you have learned that they have a different focus depending on the end customer s telephony requirements: Cisco Unified Intelligent Contact Manager Enterprise (UICME): Aimed at customers who have one or more legacy ACDs within their enterprise. Typically, it is for customers who are looking to implement a unified management and reporting interface as an abstraction layer over their existing ACD and IVR equipment. Implementing Cisco UICME is also a common path for customers wanting to migrate to VoIP while still benefiting from their legacy investment. Cisco Unified Contact Center Hosted (UCCH): Aimed at the customer who wants to outsource his telephony and/or contact center technology to a third party, typically a network telephony carrier. The hosting company provides all the hardware and software to deliver and manage the platform, whereas the customer pays for and benefits from a managed solution. Cisco Unified Contact Center Enterprise (UCCE): An enterprise solution aimed at the customer who wants to use a VoIP contact center based around the Cisco Unified Communications Manager IP PBX. This solution is the most popular Cisco contact center deployment model and is the focus of the remainder of this book.
Technology drivers 15. Why Cisco? 15. The network 16. Call control 18. Softswitch infrastructure 19. Contact management 20. Other IPC applications 24
Cisco Powered Network IP Communications and IP Contact Centre Sales Toolkit A guide to selling managed IP Communications services to enterprises and small and medium businesses for Cisco Powered NetworkMore information
The Definitive IP PBX Guide
The Definitive IP PBX Guide Understand what an IP PBX or Hosted VoIP solution can do for your organization and discover the issues that warrant consideration during your decision making process. This comprehensiveMore information
VoIP and IP TELEPHONY:
Representing Chief Information Officers of the States May 2005 VoIP and IP TELEPHONY: Planning for Convergence in State Government Representing Chief Information Officers of the States VoIP and IP Telephony:More information
Session Initiation Protocol (SIP): Impact and implications
IBM Global Technology Services January 2011 Session Initiation Protocol (SIP): Impact and implications By Arup Acharya, Nilanjan Banerjee, Shachi Sharma, IBM Research, and Baiju Mandalia, Gopal Soora,More information
IP TELEPHONY POCKET GUIDE BY BARRY CASTLE 2nd Edition September 2004 ShoreTel, Inc. 960 Stewart Drive Sunnyvale, CA 94085 408.331.3300 1.800.425.9385 www.shoretel.com firstname.lastname@example.com TABLE OF CONTENTSMore information
Hosted VoIP. Your guide to next-generation telephony. Brand icons. Brand icons - reversed. Brand icons - green background
Brand icons C O M M U N I C AT I O N S, S O RT E D. Cloud Connectivity Inbound Mobile VoIP Connectivity Inbound Mobile VoIP Inbound Mobile VoIP Brand icons - reversed Cloud Brand icons - green backgroundMore information
VoIP Migration for Global Business Success
white paper: voice over IP VoIP Migration for Global Business Success How Convergence à la Carte Can Realise the Benefits of Enterprise-Wide IP Communications By Jo Matthew Perrin Nickols and Huib CoomansMore information
Specialty Answering Service. All rights reserved.
0 Contents 1 Introduction... 3 2 Features... 4 2.1 Hardware Requirement... 4 2.2 Protocol Support... 4 2.3 Configuration... 4 2.4 Applications... 5 2.5 Graphical User Interfaces... 5 3 History and EvolutionMore information
IP Office Release 6.0 Product Description
15-601041 Issue 20.p.- (05 August 2010-11:04) 2010 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at theMore information
The 10 Myths of Enterprise VoIP Migration. Citel White Paper Series
The 10 Myths of Enterprise VoIP Migration Citel White Paper Series The 10 Myths of Enterprise VoIP Migration Introduction The growth of IP telephony in both the consumer and enterprise market segmentsMore information
Prophecy Hosting. Hosted IVR and VoIP Services
Prophecy Hosting Hosted IVR and VoIP Services December 2010 Table of Contents 1 Introduction... 2 2 Voxeo Offerings... 3 3 XML-based Telephony... 4 4 Prophecy Hosting Overview... 5 5 Routing Calls to ProphecyMore information
SIP Trunking Benefits and Best Practices
SIP Trunking Benefits and Best Practices White Paper Janne Magnusson Vice President, Product Management Ingate Systems Abstract 1 1 What is SIP trunking 1 2 The benefits of SIP trunking 1 2.1 CalculatingMore information
Cisco Unified Communications Solution: Medium-Sized Companies (250 to 1500 employees)
Communications Solution: Medium-Sized Companies (250 to 1500 employees) Blueprints Cisco Unified Communications is an integrated, world-class set of communications products and services that uniquely addressesMore information
IP Office 9.0 Product Description
15-601041 Issue 27.01.0 (Thursday, September 26, 2013-12:22 PM) 2013 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is completeMore information
0929FMi.book Page 29 Friday, January 30, 2004 10:34 AM CHAPTER 2 BUILDING A BUSINESS CASE FOR VOIP To leap or to hide Trust evidence to decide; Faith makes risky guide. James Coggins Taking Charge of YourMore information
Technical Implementation Guide
Technical Implementation Guide Implementing an IP Communications Solution for Small and Mid-sized Businesses Executive Summary Telephone networks in today s growing businesses are facing changing communicationMore information
Cisco Voice over IP CIPT1. Volume 1. Student Guide. Version 6.0. Editorial, Production, and Web Services: 02.15.08
CIPT1 Cisco Voice over IP Volume 1 Version 6.0 Student Guide Editorial, Production, and Web Services: 02.15.08 DISCLAIMER WARRANTY: THIS CONTENT IS BEING PROVIDED AS IS. CISCO MAKES AND YOU RECEIVE NOMore information
SIP Trunking Deployment Models: Choose the One That Is Right for Your Company
SIP Trunking Deployment Models: Choose the One That Is Right for Your Company SIP Trunking Deployment Models: Executive Summary Transitioning to Session Initiation Protocol (SIP) trunking is a strategicMore information
Figure 2. Voice and data are converged into one network using IP telephony technology.
IP Telephony for Small Business Reduce Costs and Increase Productivity White Paper Abstract This White Paper provides and introduction to IP Telephony and its benefits to small businesses. It explainsMore information
Product Overview for Windows Small Business Server 2011. December 2010
Product Overview for Windows Small Business Server 2011 December 2010 Abstract Microsoft offers Windows Small Business Servers as a business solution for small businesses by providing a simplified setup,More information
NENA VoIP Technical Committee. VoIP Characteristics Technical Information Document
NENA VoIP Technical Committee VoIP Characteristics NENA 08-503 - VoIP Characteristics (TID) Issue 0, June 10, 2004 Prepared by: National Emergency Number Association (NENA) VoIP Technical Committee - VoIPMore information
Organizing and Managing the Call Center
Organizing and Managing the Call Center 3 You don t know what you don t know until you know it the right solution is a continuous search for the right solution. Dr. Ichak Adizes 3.1 Overview The turn ofMore information
SECURITY SPECIAL REPORT New IP Telephony Solutions for the Government Enterprise By Marc Robins Table of Contents VoIP and IP Telephony Defined...2 Primary Advantages...2 Cost Savings...2 Management andMore information
VOIP ADOPTION AND BUSSINESS PROSPECTIVE IN BANGLADESH. A Thesis Submitted to the Department of Computer Science and Engineering of BRAC University By
VOIP ADOPTION AND BUSSINESS PROSPECTIVE IN BANGLADESH A Thesis Submitted to the Department of Computer Science and Engineering of BRAC University By Md. Ruhanuzzaman Student ID: 03101021 Nahid Mahmud StudentMore information
IP Office. Phone System Features. فروش : 500 84 229 خدمات : 999 84 229 وب سايت: www.avayerasa.ir. ايميل : email@example.com
IP Office Phone System Features ١ IP Office Absent Text Absent text messaging is a feature of IP Office that allows a user to set an absent statement that will be displayed on the internal caller's terminal,More information
Leveraging Technology for a Competitive Edge
IP Telephony Contact Centers Mobility Services WHITE PAPER Understanding VoIP Leveraging Technology for a Competitive Edge October 2005 This white paper shows how converging your traditional voice andMore information
Solution Brief. VoIP Business Drivers THE CLOUD SERVICES COMPANY TM. www.evolveip.net firstname.lastname@example.com 610-964-8000
Solution Brief Business VoIP Buyers Guide So you ve heard the hype. Perhaps you ve decided that it makes sense to consider a move to VoIP (of some kind)...you re not alone: The 2011 version of a regularMore information
AltiGen IP PBX Feature Overview
AltiGen s focus is on delivering world class VoIP communications solutions which meet all of your business requirements. AltiGen s IP PBX servers are a completely integrated unified communications platformMore information
The Definitive Guide to Hosted PBX
The Definitive Guide to Hosted PBX This comprehensive guide contains: The VoIP-News Hosted PBX Buyer s Guide The VoIP-News Hosted PBX Service Plan Checklist 10 Questions to Ask Your Hosted IP PBX ProviderMore information
BENEFITS OF SIP TRUNKING FOR CONTACT CENTERS MAY 2013 Executive Overview With strong, consistent growth over the past few years, and continued growth forecasted well into the future, it s no secret thatMore information


text:
CSA B311 2nd Edition, May 1, 2002
Complete Document
Safety Code for Manlifts
Includes all amendments and changes through Reaffirmation Notice , 2012
Additional Comments: INCLUDES UP 1
Published By:CSA Group (CSA)
Page Count:114
This Standard specifies minimum requirements for the design, construction, installation, operation, inspection, testing, alteration, and maintenance of permanently installed manlifts for the vertical transportation of authorized personnel and, where authorized, their tools and equipment. Such manlifts are typically installed in structures such as grain elevators, radio antennas, bridge towers, underground facilities, dams, power plants, pulp mills, and similar structures.
This Standard does not apply to
(a) mine hoists;
(b) hoists for raising and lowering personnel or materials or both (such hoists are covered by CSA Standards CAN/CSA-Z185 and CAN/CSA-Z256);
(c) devices covered by CSA Standard B44;
(d) devices covered by CSA Standard CAN/CSA-Z271 and the CSA B354 series of Standards; and
(e) elevating work platforms covered by the CSA B354 series of Standards.

subset: commoncrawl


text:
BisPhone 1.6.6
By: Bistalk Telecom AG
Package Name: com.bistalk.bisphone [Play Store]
Uploaded: Monday, 07-Sep-15 04:00:23 UTC
File size: 15.62 MB (15617975 bytes)
Minimum Android version: 4.0 and up
Downloads: 5106
com.bistalk.bisphone-1.6.6-16600_APKdot.com.apkVersion: 1.6.6 (16600)
Uploaded: Monday, 07-Sep-15 04:00:23 UTC
File size: 15.62 MB (15617975 bytes)
Minimum Android version: 4.0 and up
Downloads: 5106
There's a newer version available below!
WOOF... WOOF...Seems like you are using AdBlock to hide banners... ADS are quite nice and don't take much space, you may consider disabling it on this website.
This is the only AD on the entire website.
It looks like you're using an ad blocker, so you'll have to wait 15 more seconds.
Please disable your ad blocker to skip the wait and help support the site.
Change logs / What's New
New in 1.6.7:
* Improve image and thumbnail loading
New in 1.6.6:
* Improve stability
* Minor bug fixes
New in 1.6.5:
* Fix upgrading application
New in 1.6.4:
* Improve Application Performance
* Optimize memory usage
* General improvements.
All Versions
Thursday, 03-Dec-15 10:11:17 UTC
Version: 1.8.0 for 4.0 and up
Uploaded: Thursday, 03-Dec-15 10:11:17 UTC
File size: 15.73 MB
Downloads: 193
Wednesday, 29-Jul-15 05:35:23 UTC
Version: 1.6.2 for 4.0 and up
Uploaded: Wednesday, 29-Jul-15 05:35:23 UTC
File size: 15.49 MB
Downloads: 11302


text:
The items have been added to your wishlist
Please sign in to add item into wishlist!
This product already exists in your wishlist
Shonaya Grey & Blue Georgette & Chiffon Crepe Saree
Out of stock but not out of luck! Add it to your wishlist and we'll try to get it to you soon.
Sold by
Fulfilled by
|Fulfilled by:
Delivery options
Enter your pincode to see your available delivery options
Express Shipping
Home Delivery
Click and CollectBuy online, collect in-store
Please sign in to send email!
Mail The Product Link
- Exemplify your sleek and sophisticated style with this grey and blue saree with unstitched blouse piece from Shonaya. This 5.5-meter georgette and chiffon crepe saree comes with a matching 0.8-meter blouse piece.
- Pattern - Embroidered
- Style Code - HIVL2-63010
- Style Note - Same as description
- Multi Pack - No
- Occasion - Party & Club Wear
- Size - Free Size
- Color - Grey
- Pack Quantity - 1
- Wash Care - Dry Clean Only
- Weight - 550 gm
- Display Product Name - Saree
- Fabric Family - Other
- Model fit - Model is 5'7"/170 cms and is wearing a free size
- Size chart - SHONAYA_SAREE_WMN
- Color Family - Grey
- Age Band - 22-35
- Unisex - No
- Fabric - Georgette, Chiffon Crepe
- With Blouse - Yes
- Product Listing Id :MP000000000384347
- An order, once placed, can be cancelled until the seller processes it.
- This product can be returned within 0 day(s) of delivery, subject to the Return Policy.
- For any other queries, do reach out to CliQ Care at 1800 208 8282 or firstname.lastname@example.com


text:
Professional Waste Removal Service Wormley and Turnford EN10
As a professional junk removal company in Wormley and Turnford EN10, IASC Ltd. can guarantee successful, worry and hassle free junk and rubbish removals for both domestic and commercial Wormley and Turnford EN10 customers. Call us anytime and get the best rubbish removal service in Wormley and Turnford EN10. When a part of the family you receive:
- Constant customer support
- No deposit or contracts or deposit needed
- Large and small job coverage
- Weekend and night jobs
- Fair prices
We've performed in Wormley and Turnford EN10 for 10 years now and are sure our team can assist you with your expert domestic or commercial junk removal. Contact 020 3746 4287 for the finest rubbish removals in the region and get your money's worth each time.
Rubbish Removals Prices
|Waste Removal
|Builders/Heavy Waste 500kg/1100lb
|£150 - £170
|Domestic and Green Waste 6 cubic yards or 1/2 Van
|£140 - £150
Expert Rubbish Collection and Transport Wormley and Turnford EN10
IASC Ltd. top-notched professional rubbish removal company is there for you in spite the type of rubbish you have. We do collect all kinds of rubbish apart from for building materials, leftovers and drugs. Rubbish service in Wormley and Turnford EN10 is optimized in a new innovative modern way to meet your needs without even bothering or making you stand from your armchair.
Expert Garden & Garage Waste Removals Wormley and Turnford EN10
Plus, you can reserve a few of other ideal services from IASC Ltd. which can be delivered before or after the rubbish removal service, like:
- after builders cleaning (with construction waste services)
- handyman (with any of the disposal or clearance services or after refurbishment works)
- professional deep cleaning (after any of the removal services and garbage clearance)
- hard floor cleaning (after all clearance services indoors)
- grout and tile cleaning, fencing gardens
- removals (for customers who want a clearance to be carried out, but the items not disposed of)
- end of tenancy cleaning (clearance of unnecessary belongings and left over furniture)
- gardening (for rubbish removal and after the garden clearance)
- jet washing (for patios, driveways, garden furniture, after the garden clearance)
Home or Office Rubbish Collection Wormley and Turnford EN10
Don`t let that come to pass to you and order the efficient rubbish removals services Wormley and Turnford EN10. In return, we promise you:
- Satisfying and fast results, Possibility to ask for emergency service
- 95% positive feedback for our junk removal company, Quick strategy for the rubbish transportation
- All documents and papers prepared and signed, Special prices for all regular clients
- A helpful team of English-speaking technicians, All UK territory - covered
- An experienced rubbish removal enterprise (10 years in the industry!)
Home or Office Construction Waste Removal Wormley and Turnford EN10
We perform inside the children's room, bedroom, living room kitchen, garden and hallway. We can safely remove and dispose of wardrobes, beds, bedside tables, dressing tables, chests or drawers, mattresses, sofas and armchairs, side and coffee tables, living room storage TV stands and cabinets, console tables, shelving units, cot beds, , wardrobes, storage furniture, desks and chairs, bunk beds, playgrounds.. In the kitchen we remove dining tables, stools and benches, dining chairs, umbrella, racks and stands, barbecues, shoe cabinets, hoods and hangers, wall shelves, baskets, portmanteaus. There are household items like fridges, freezers and so forth that require special disposal and have extra fees attached to them. While on the phone be sure to mention that type of sofas we are taking out as this will help us figure out how many men and what equipment to provide.
We prefer that you bag the items before we come, however, it is not necessary as our crew can do that as well. Starting with single mattresses, tables, washing machines, ovens,, double mattress, divan beds, dryers,cupboards, TVs, PC monitors Kitchen units, single beds, fridges, armchairs, kitchen units,, freezer, book shelves, mirrors, 2 seated sofa, double bed, microwave, carpets, 3 seat sofas, king sized bed, wardrobes and bathroom tubs. These are just to name a few. Items like tires, macrowabes and TVs are charged extra as they need a special disposal method to guarantee their safe removal and recycling.
Call IASC Ltd. Junk Removal and Get Good Prices!
To book this service call 020 3746 4287 and define your needs, how much we are removing and what kind of materials we have to remove. Make sure that they are easily accessible as this will make our job a lot easier and reduce the hassle we have to go through. Use the booking form to get more info or to book straight, without any holds off. The customer support center is available so feel free to call whenever you need us, all free of charge and without any commitments to our enterprise. We can talk to you and come for a survey totally free, if you get in touch with us ahead of time.


text:
United KingdomFollowFollowing
I used different teal colours, terracota and black to create the idea of reflections and insects in a water pool. Impressionistic and fun on a good quality deep edge box canvas. Lightly varnishes for UV protection. Ready to hang and sent with a authenticity certificate.
Mixed media on canvas


text:
I Mal Malloy twerking and showing my pussycat. Hope ya love it. If any problems downloading video please email me at firstname.lastname@example.com Thanks guys.
Simply share this product with your friends and family and earn affiliate revenue for every purchase made. Enter your email address below in order to get paid out via PayPal when a sale occurs. We take care of everything; you just share and make money!
We will keep your information private. We only use your email to create an affiliate tracking account so we can pay you directly via PayPal. By entering your email address, you agree to the PayLoadz Terms of Service.


text:
ICW Product WizardICWUSA.com, Inc.
1.3 326.9mb
Customize your computer workstation mounting system. Configure monitor arms, keyboard trays, and computer brackets to best match your workflow. The ICW Product Wizard asks you a series of questions and selects the product that meets your needs. It then displays product specifications and an image of the product. It can also build custom wall tracks and generate quotes.
Supported Devices:
- iPad
- iPhone
- iPod Touch


text:
Auto Body Shop: Glendale Location
Phone: 818-243-3206
Region: California
Located in Glendale, CA, Caliber Collision is focused on having your vehicle back on the road as quickly as possible as we restore you to the rhythm of your life®. We are a collision repair facility with services in dent repair, painting, and auto glass repair, and all of our work is backed through a written lifetime warranty. We pride ourselves on our work being delivered with exceptional auto body repair and customer service. With our convenient Glendale location, we are the ideal collision repair facility to handle the repair services of the greater Los Angeles area including Burbank, Eagle Rock, and Glendale. We are a member of the Allstate Good Hands Repair Network and the GEICO Auto Repair Xpress program. Here at Caliber Glendale, no repair is too major or minor for us to handle.
Having customer satisfaction is important to our team. We value our customer relationships, and we know you will be satisfied with the results. We will keep you informed of your vehicle's status with regular updates as we move quickly to restore your vehicle back to pre-accident condition. We have an on-site Enterprise location for anyone requiring a rental car. Our technicians are ready to assist you with any repair services your vehicle requires.
We believe in giving back to our local community by supporting the Glendale Police Department and with our membership in the Glendale Chamber of Commerce.
Caliber Glendale is ready to provide you with exceptional auto body repair services now and in the future, and we are thankful you trust us to repair your vehicle. Feel free to reach out to our Customer Service Center at 1.888.CALIBER (225-4237) to set up an appointment or to leave your vehicle with us today! You can also click here to schedule an appointment and here to receive a free online estimate.
TestimonialsAdd a Comment
"Special thanks for Caliber Collision and Estimator: Louis Medina thank you. You're awesome ***** 5 stars Thank you Talin" – Talin
"I brought in my little Prius, which had been damaged from two separate accidents (and two separate insurance claims). Accident #1 messed up my front bumper pretty badly. Accident #2 turned the back of my car into an accordion. Not only did they do an excellent job fixing the back bumper, which was the job, but they also fixed the unrelated damage on the front bumper for no extra charge, saving me a lot of time, money, and headache. The turnaround time was quick, I was kept informed every step of the way, and everyone was extremely friendly. Can't say enough good things about Caliber Collision!" – Daniel
"Dear Glendale Caliber Collision,
I wanted to send this thank you note to let you know that I am sooo happy with the bodywork that your artists performed on my 2006 Honda Civic. When I picked the car up, it looked like a brand-new car - all nice and shiny. I could not be more pleased with the service (Crystal) and the quality of the work. But, I am not surprised by the quality of work because I've used your company twice before and your superior workmanship is why I keep coming back. However, what I am surprised about is that you steam-cleaned the engine compartment and now the entire car looks brand-new. This little extra touch showed me that you went the extra mile for me. You have a customer for life. Thanks for another fantastic job. Well done!
Sincerely - Glenn Hamanaka" – Glenn
"I loved working with Caliber Collision. They had a Geico representative on sight and my car was repaired in 1 day! I was so shocked I thought it would take weeks. They were amazing. They kept me informed every step of the way and it is impossible to find where the damage occurred. It looks good as new. I couldn't be happier with the service I received." – Jessica
"I got hit by another car in parking lot. They paid to repair it. The estimate and work was performed quickly. They were very professional during the whole process. I heartily recommend them to all. There was a car rental available right at the shop with no need to go elsewhere." – Bob
"Attn: Eugene Ponce/Center Manager.
I wish to express my thanks and appreciation for your service at 307 S. Victory Blvd. Burbank CA . Mr. Eddie Hernandez handle my case and he was very professional and pleasant to deal with on several occasion I have notice his positive attitude include the staff when they answer the telephone.
My sincerely and Thank for all your assistance on my case. I do highly recommend your Employees and Service.
Elva M. Huizar" – Elva M


text:
If you need immediate assistance, call 877-SSRNHelp (877 777 6435) in the United States, or +1 585 442 8170 outside of the United States, 8:30AM to 6:00PM U.S. Eastern, Monday - Friday.
Poverty Monitoring & Analysis, Scientific Research & Science Parks, Science Education, Poverty Impact Evaluation, Statistical & Mathematical Sciences
Mixed methods, program evaluation, impact assessment, context
economic development, service delivery, principal-agent
Economic Growth, Institutions, Natural Resource Endowment
Political institutions, social cohesion, poverty, economic policy
Cultural Policy, Economic Theory & Research, Population Policies, Cultural Heritage & Preservation, Development Economics & Aid Effectiveness
History, Development policy, Institutions, Time, Contexts
capability traps, implementation failure, economic growth, development, development techniques
Cultural Policy, Cultural Heritage & Preservation, ICT Policy and Strategies, Anthropology, Race in Society
Cambodia, law, land, legal pluralism
Post Conflict Reintegration, Development Economics & Aid Effectiveness, Education and Society, Rural Poverty Reduction, Population Policies
Cambodia, Indonesia, development, interim institutions
Jamaica, violence, Kingston, cohesive, democratic, social division
fragility, conflict, justice, rule of law, World Development Report 2011, Afghanistan, Liberia
Cambodia, Law, Development, Labor
Justice, Access to Justice, Legal Empowerment, Development, Law, Judicial Reform
Access to Justice, Legal Empowerment, Surveys, Judicial Reform, Law and Development
social relations, group identity, adaptive solutions, trust
Corporate Law, Public Sector Corruption & Anticorruption Measures, Cultural Policy, Labor Policies, Population Policies
Social Capital, Banks & Banking Reform, Economic Theory & Research, Labor Policies, Investment and Investment Climate
Rule of law, access to justice, justice systems, elite politics, political settlement, institutional form, institutional function, policy frames, political organization, state-society relations
Science Education, Scientific Research & Science Parks, Poverty Monitoring & Analysis, Poverty and Social Impact Analysis, Knowledge for Development
development knowledge, representation, film, cinema, narrative
Arts & Music, Population Policies, Development Economics & Aid Effectiveness, Public Sector Corruption & Anticorruption Measures, Economic Theory & Research
Governance, Management, Capacity-Building, Change Management
Capacity-Building, Capability, Nation-Building, Development, State Governance, Governance
justice sector reform, access to justice, institutional reform, policy reform
Development, Project evaluation, Impact trajectory, Randomisation
development knowledge, representation, narrative authority, fiction
Global poverty, Inequality, Development policy, UK government
tuberculosis, DOTS, direct observation, patient adherence, Pakistan
Cookies are used by this site. To decline or learn more, visit our Cookies page.
This page was processed by apollobot1 in 0.937 seconds


text:
Russia looks to produce Zika vaccine in Nicaragua — health ministerSociety & Culture October 23, 0:20
Russian diplomat calls to compare death tolls in Iraq under Hussein vs under US ruleRussian Politics & Diplomacy October 22, 21:00
US-led coalition delivers air strike on civilian procession in Iraq — Defense ministryWorld October 22, 18:45
Gazprom supplies to Europe reach record-breaking 590 mln cubic meters on FridayBusiness & Economy October 22, 18:24
Minsk protests against Ukraine's forced return to Kiev of Belavia planeWorld October 22, 14:05
Russian Foreign Ministry: Militants in Aleppo fail assistance delivery, civilians outflowsRussian Politics & Diplomacy October 22, 14:03
Kremlin: Syria's breakup may become catastrophe for the regionRussian Politics & Diplomacy October 22, 14:00
Kremlin: Common language at Normandy Four talks is not oftenRussian Politics & Diplomacy October 22, 13:56
Kremlin: Extending humanitarian pause in Aleppo is Putin's independent decisionRussian Politics & Diplomacy October 22, 13:50
{{element.title}}{{element.heading}} {{element.date}}
MOSCOW, January 29. /TASS/. The United States is pushing ahead with its campaign of "hunting for Russian citizens" in third countries, the Russian Foreign Ministry's commissioner for human rights, democracy and rule of law, Konstantin Dolgov, said on the Life News television news channel.
"Regrettably, what we call manhunt for Russian citizens in third countries is continuing," he said. "They are arrested on very far-fetched charges. We are told nothing. As for Russian law enforcement agencies, they do not get any preliminary information from the Americans, which violates the bilateral treaty of 1999 on mutual legal assistance in criminal cases."
Dolgov said this has become a negative, sad trend.
"When our people are extradited to the United States, regrettably they cannot expect a fair trial. We keep raising all of these questions to the US side at various levels. It is a very serious factor that overshadows the climate of our relations."
Dolgov remarked that the presumption of innocence situation in the United States "leaves much to be desired."
"Many Russian citizens, who have been arrested by the US authorities, have been able to experience the real worth of US justice," he said.


text:
Is Lamin Tech Corporation Ltd incorrect or missing key business information? Update your Hotfrog listing today.
Contact details
Are these details correct?
Is Lamin Tech Corporation Ltd in 122 Cartwright Ave, North York ON M6A 1V2 your business? Claim your listing and attract more leads by adding more content, photos and other business details.
775 Steeles Ave W NORTH YORK ONTARIO M2R 2S8
801 York Mills Rd # 200 NORTH YORK ONTARIO M3B 1X7
4505 Chesswood Dr NORTH YORK ONTARIO M3J 2V6
170 the Donway W NORTH YORK ONTARIO M3C 2G3
Small Business Hub
Sharing tips, ideas and advice to help grow your small business
Your profile without ads
Have you considered upgrading to Hotfrog AdVantage? No competitor advertising means exclusive focus on your business. You take centre stage.
Create your free Hotfrog business profile
Follow Hotfrog on:
Share on:
Hotfrog Small Business Hub


text:
Good news, we've just released version 16.1.1 of the ASP.NET AJAX Control Toolkit today. This release includes new features and several bug fixes.
In the last release, we moved this open source project from CodePlex to GitHub: ASP.NET AJAX Control Toolkit - New Release v16.1 and GitHub Hosted!
Hosting ASP.NET AJAX Control Toolkit on GitHub now provides us new benefits. One of the major improvements is AppVeyor CI integration which allows to:
That last statement means that you no longer have to wait for NuGet packages or build hotfix by yourself. Simply download the latest build from AppVeyor and update your project.
We've fixed a major issue with Tabs regression by introducing a new property: CssTheme.If you set the CssClass attribute to the TabContainer then please make sure the CssTheme attribute is set to None. By default, it is set to XP, so no further actions are required if you run Tabs with default style settings.
A new setting was added to AjaxFileUpload that allows specifying temporary folder path. This setting is configured via Web.config:
This parameter allows AjaxFileUpload to operate in a Medium trust environment, if set to an application (sub)folder. You can run the AjaxFileUpload control in a Web farm too just make sure that this path is set to a network folder.
Starting with this v16.1.1 release, we have deprecated the HtmlEditor in favor of HtmlEditorExtender. To avoid breaking changes we will still include the HtmlEditor control in the release.
However, the HtmlEditorExtender is a much better option and we recommend that you use it instead of the deprecated HtmlEditor. For example, the HtmlEditorExtender:
Please read this blog post to learn more about HtmlEditorExtender.
Unobtrusive validation was introduced in .NET Famework 4.5 release. This validation uses HTML5 data-* attributes instead of JavaScript code emitted to a page.
The ValidatorCalloutExtender can now work with the latest versions of the full .NET framework (.NET 4.5+).
Helpful documentation articles are available here:
You can download the latest release here:
Click the download button above and the get the latest bits.
Or use the Nuget package: ASP.NET AJAX Control Toolkit Nuget package
Or download the installer and/or source from GitHub:
We'd like to thank you for installing the DevExpress Edition of the AJAX Control Toolkit and look forward to your feedback as you begin using it.
When we took over the fabulous ASP.NET AJAX Control Toolkit, our goal was to reach those web developers who want to use great web user interface controls for their web projects and DevExpress ASP.NET provides that and much more.
Try the free DevExpress 30 day trial.
Email: email@example.com
Twitter: @mehulharry
Year after year, .NET developers such as yourself consistently vote DevExpress products #1.
Experience the DevExpress difference for yourself and download a free 30-day trial of all our products today: DevExpress.com/trial (free support is included during your evaluation).
DevExpress ASP.NET Reporting is a great solution for your reporting needs. However, it's a server-side (ASP.NET) solution which means you cannot just plug it into a client-side app. So how do you display your XtraReports in a client-side app?
XtraReports has added a client-side report viewer and designer in recent releases. We've taken the core set of necessary files (JavaScript, CSS, etc.) and packaged them into a convenient bower package.
To display reports on the client-side:
Ok, so that's the overview of the steps. To see all the gory details, watch my recent webinar video.
In the webinar video, I discuss and demonstrate the how you can display DevExpress ASP.NET Reports in client-side apps.
There's also a fully contained sample that you can download and run on your local machine: T370591 - How to use HTML5 Document Viewer within a DevExtreme application
I'd love for you to watch the video and then try the sample too.
What do you think about sample? You can email me, drop me a comment below, or even tweet me.
The DevExtreme v16.1.5 minor release is now available and included in this minor release is the DevExtreme ASP.NET MVC Wrappers (CTP) for ASP.NET Core:
To learn more about DevExtreme and ASP.NET Core, check out my recent webinar:
By installing this minor release, you'll get:
A File-New getting started experience:
All the DevExtreme Widgets available directly through Razor syntax:
Download DevExtreme v16.1.5 and let me know your thoughts about ASP.NET Core in the comments below. Thanks!
Did you miss this recent webinar on how to use DevExtreme with ASP.NET Core? Check out the full video here:
In the webinar video, I discuss and demonstrate the UI controls that DevExpress has available for you in ASP.NET Core. (Note: I use the words 'control(s)' and 'wrapper(s)' to mean the same thing for this blog post)
I'd love for you to watch the video, try the new DevExtreme 16.1: ASP.NET Core UI Controls, and then give us your feedback. You can email me, drop me a comment below, or even tweet me.
In the v16.1 release, we've added TypeScript Type Definitions for DevExpress ASP.NET WebForms and MVC controls. So now you can write your applications using TypeScript with full support for our intellisense, typechecking, and other great features of TypeScript.
A few days ago, our pull request to the DefinitelyTyped repository was accepted and our type definitions became available here: DevExpress TypeScript Type Definitions - Github.
To use the new TypeScript support in your project, simply use one of the following options:
Install our nuget package:DevExpress TypeScript Type Definitions - Nuget package.
This package has the latest version of our .d.ts file.
Copy the "devexpress-web.d.ts" file from our installation folder to your project. The installation folder is typically located here:
C:\Program Files (x86)\DevExpress 16.1\Components\Sources\DevExpress.Web.ASPxScriptIntelliSense\devexpress-web.d.ts
Download the "devexpress-web.d.ts" file from GitHub.
If you have the TypeScript Definition Manager installed, then use the following command:
"typings install dt~devexpress-web --global".
Any of the above options help you to get the necessary files into your project so that you can use begin to use our Typescript definitions.
You can see an example of how to use typescript with our definitions here:
DevExpress TypeScript Type Definitions - Github
This .ts file is based on the Scripts.js file from our HotelBooking.Tablet demo.
Microsoft just released the .NET Core and ASP.NET Core 1.0 frameworks.
I'm happy to announce that DevExpress has you covered with our great UI controls for ASP.NET Core 1.0. Read on to learn about .NET Core support below.
In the v16.1 release, we included a CTP version of our new DevExtreme MVC Wrappers. These wrappers target existing Microsoft ASP.NET MVC versions (v3-5).
However, we have also successfully tested them with the new ASP.NET Core framework (MVC 6)! Learn more here:
Sign up for my upcoming webinar where I'll show how to use the DevExtreme TagHelpers and ASP.NET MVC Wrappers with the new ASP.NET Core 1.0 release.
DevExpress and ASP.NET Core: Modern Web Development
In January 2016, we released the first beta of our DevExtreme ASP.NET TagHelpers and we'll be updating our Nuget packages and GitHub pages very soon to support the official release of ASP.NET Core 1.0. Learn more here:
<datasource controller="ToDo" load-action="Items" />
<group-panel visible="true" />
<filter-row visible="true" />
Along with ASP.NET Core, Microsoft has also released an updated .NET Core framework too! In fact, ASP.NET Core is built on top of this .NET Core.
The .NET Core framework has advantages like cross-platform, flexible deployment, command-line tools, etc. Learn more by reading Scott Hanselman's blog post.
I have good news! We've been testing all the different DevExpress tools with the new .NET Core 1.0 to see which ones are compatible and useful within the new framework. And we've found several great possibilities.
To start, we've created analogues for most of our core DevExpress libraries on the new .NET Core 1.0 release. The core DevExpress libraries that can and do support the new .NET Core framework vary from products like our Data library to the Dashboard. It's still too early to announce any formal support for .NET Core 1.0 but we will announce each product in the future once we've crossed the T's and dotted the I's. Therefore, once we've fully prepared them for a CTP or a release version.
For now, we've seen promising results. For example, we compiled our Dashboard Designer (and Viewer) with the new DevExpress .NET Core-compatible libraries (that we built), and ran them on Windows and Linux servers.
That's right, the DevExpress Dashboard running on a Linux server! Exciting times!
We've also been working with a .NET Core version of our excellent printing library. Of course, without the GDI it can be limiting to what we can provide when you consider that these tools may run on Linux or MacOS. This means that we can generate PDF files for different platforms (assuming that the things like the necessary fonts are installed on the platform).
DevExpress will continue to improve our support for the ASP.NET Core framework and we're investigating other DevExpress platforms and tools that can help you leverage the .NET Core framework as well.
Keep an eye on our blogs and newsletters for more information in the coming months.
To get started with the ASP.NET Core 1.0 release, please take a look at the following resources:
Be sure to sign up for the upcoming 'DevExpress and ASP.NET Core' webinar where I'll demonstrate examples and answer any of your questions. Sign up here:
Webinar: DevExpress and ASP.NET Core: Modern Web Development
Thanks! What do you think about ASP.NET Core, .NET Core, and DevExpress' support for the new frameworks? Drop me a line below.
Check out the webinar video for the new DevExtreme ASP.NET MVC Wrappers:
In the video, you'll learn:
I'd love for you to watch the video, try the new DevExtreme ASP.NET MVC Wrappers, and then give us your feedback. You can email me, drop me a comment below, or even tweet me.
Update (July 2016): We've created a small tool to help you update your projects for these breaking changes - Download it here
In the v16.1 release, we decided to mark older properties of several of ASP.NET controls as obsolete. And for properties older than couple of years, they're marked explicity as IsError:
... the compiler will treat usage of the obsolete program element as an error. -MSDN
Over time, some properties of our ASP.NET controls get moved, replaced, or removed. This happens when we introduce a new feature or refactor old code. Usually, we'll add a recommendation in the release notes for you to start using the new property. But let's face it, we don't all read release notes. Sometimes, we just miss the minor details.
All these properties (class members) were set to obsolete long time ago. For example, the DevExpress.Web.ASPxWebControl.RegisterUtilsScript(Page page) method became obsolete in the v10.1 release. So all of these properties produce warnings in user projects since they were deprecated.
Starting with the v16.1 release, they produce errors instead of warnings. Therefore, you should not use them and use the newer properties. Here's the full list of obsolete marked properties: Knowledgebase T395721
Typically, this is not a problem. However, if you have the following:
Then you may get a runtime error instead of a compile time error.
For example, if I have an older project that uses the ASPxListBox's LoadingPanelText property, then I can compile it without any errors using the latest v16.1 release:
Run the project in the browser and you get the dreaded yellow screen of death:
Good news, there is a simple way to have Visual Studio detect these obsolete properties and show errors, making it easy for you to update your markup.
Since Visual Studio does not compile ASPx page markup in Wep Application-type projects, the error appears only at runtime when page markup is being compiled. This is very inconvenient for upgrading existing web applications. Therefore, we suggest you try a workaround that will force Visual Studio to compile the ASPx markup and display the errors immediately.
Add the following command in the "Post-Build action" box of your project settings:
%windir%\Microsoft.NET\Framework64\v4.0.30319\aspnet_compiler.exe -v / -p "$(SolutionDir)$(ProjectName)"
Now, you'll be notified of the obselete property and the suggested new property too:
You can find a sample solution, workaround video, and see the full list of obsolete properties here: Knowledgebase T395721
If you have any issues upgrading, please contact our support team and they will help you: DevExpress Support Center
Recently, I presented the "What's new in DevExpress ASP.NET v16.1" webinar to show all the new features, controls, etc. Watch the webinar video here:
During the live webinar, many viewers asked some great questions about all sorts of things related to DevExpress ASP.NET. Here's the full Q&A which you may find useful too:
Q: When v16.1 will be availble to download?A: We plan to release it in the middle of June. A beta of v16.1 is available now to test and provide feedback on.
Q: When was Beta 2 Released?A: Monday, June 6th. Check your account to download it: https://www.devexpress.com/ClientCenter/DownloadManager/
Q: When Mehul was covering the themes, he mentioned that certain ones take up more screen space. Is their a comparison grid of the major parameters?A: No but the mobile friendly themes like Moderno, Material, and iOS have larger paddings than the other themes (in general).
Q: What is the main diference between responsive template and bootstrap template and both include asp identity login?A: Yes, they both include. As for differences, the responsive template uses DevExpress controls for layout and responsive behavior. While the bootstrap uses, well, bootstrap to do the responsive features.
Q: With Bootstrap being widely accepted, why would you use the DevExpress based Responsive Design instead?A: We want to offer you choices and it depends on your needs. If you like bootstrap then feel free to use that project template. Otherwise, you can use the DevExpress responsive template.
Q: Does Dev Express v16.1 support ASP.NET Core Framework?A: We offer ASP.NET Core TagHelpers. Also, check out this upcoming webinar: https://attendee.gotowebinar.com/register/1737083611361603332New ASP.NET MVC Wrappers
Q: Does Cell merging support text merged at the top of cell like the pivot grid?A: Not exactly... Cells with the same values are merged vertically. If you need to aggregate by this column, use a regular grouping.
Q: I can see the text merged on grid on the same top position that the next column by default appear on the middle on the cell merged, is possible for the column merged specify top and middle position into cell?A: Yes, it is possible. Feel free to contact our Support team at Center for additional details.
Q: Does the spreadsheet control have multi user support? Similar to excel shared spreadsheet functionality. So 2 people having it open at 1 time and seeing live changes?A: It is possible to open a single document by several customers at the same time. However the ASPxSpreadsheet doesn't send user updates to another user automatically. Currently, you would need to refresh the document manually to see the other user's changes. We'll consider this feature for a future release.
Q: Does this Spreadsheet control ship with localized function names and function descriptions?A: Yes, several localization options are available. Please contact our support with your inquiry to get more info.
Q: Is it possible to save the content of the spreadsheet control back to database?A: Yes, it is possible with server-side API. Please check this example: https://www.devexpress.com/issue=T190812
Q: Does Spreadsheet control support editors like comboboxes in the same form that WinForms Spreadsheet does?A: Not yet :) , but we have data validation that uses them which seems to cover a lot of cases where other controls are needed.
Q: Do the RichEdit and Spreadsheet controls have an autoheight or 100% height feature in 16.1?A: Not exactly, however, it has a full screen mode (can be set / toggled programmatically).
Q: Does Spreadsheet control provide spell check capability?A: Not yet.
Q: Will we be getting the agenda or gannt view that you have released for WinForms?A: Not in this release but we will consider it for a future release.
Q: Does ASP.NET Scheduler control support control editors like combobox?A: For example, refer to the http://demos.devexpress.com/ASPxSchedulerDemos/ViewTypes/DayView.aspx demo and open any app using a context menu.
Q: Any plans to improve the upload control? Better error support or events during uploading.A: Not in this release. For now, use the first suggestion from the https://www.devexpress.com/kbid=KA18611Would you also please submit a ticket in our Support Center with a list of features that you'd like to see in the upload control?
Q: Instead of doing spelling inline, is there a button in the ribbon to do complete spell check?A: We do not have a button in ribbon, but we do have a Client API for it and the dialog in the context menu.
Q: Is the standalone query editor available in both web and win?A: Yes, Web - http://demos.devexpress.com/ASPxGridViewDemos/DataBinding/QueryBuilderControl.aspx and Win - https://community.devexpress.com/blogs/thinking/archive/2016/05/25/winforms-visual-query-builder-ala-ms-access-coming-soon-in-v16-1.aspx
Q: We use the HTML and Rich Text Editor to allow users to edit dynamically generated documents. Is it possible to lock or prevent editing of certails sections of a document. (I.e. offer letter)A: Currently, protected sections are supported only in ASPxSpreadsheet. We plan to support this feature in ASPxRichEdit in the future.
Q: Are there plans for edit tracking?A: Do you mean tracking the changes made in ASPxRichEdit? Not for the near future, at least. Our RichEdit Core does not yet support it https://www.devexpress.com/issue=Q231610
Q: Is there plans for richedit comments?A: Yes we plan to implement in the future
Q: Thank you! These updates are Awesome!A: Thank you!
Great news, we are introducing a new ASP.NET MVC library that provides modern semantic rendering, client-side interactions, and more.
I'm happy to announce the new 'DevExtreme ASP.NET MVC Wrappers'.
We, at DevExpress, decided to allocate a small team of devs from our ASP.NET and DevExtreme groups. This new team has created a new product that combines the best of both worlds - modern HTML5 widgets from DevExtreme and the versatile tooling of ASP.NET MVC in Visual Studio.
Be sure to sign up for the upcoming webinar to learn more, ask questions, and see how it works: DevExtreme ASP.NET MVC Wrappers
In essence, we are using the JavaScript widgets from our excellent client-side library called DevExtreme and wrapped them as native ASP.NET MVC extensions. And, yes, that's how we got the very apt name: DevExtreme ASP.NET MVC Wrappers.
This means that you can use any widget like the Grid, Chart, PivotGrid, and so on, within ASP.NET MVC. So now instead of just writing HTML and JavaScript, you can write using fluent Razor syntax to add a Grid to your ASP.NET MVC Views:
Data binding is a breeze whether you have local data, remote web service, or a server-side database:
You also get the benefits of Visual Studio tooling. For example, here's the file-new experience that you get out-of-the-box in the DevExtreme v16.1 release:
We've compiled our assemblies so that these new wrappers are compatible from ASP.NET MVC 3 through ASP.NET MVC 5.
We're also working on providing you compatibility with the new cross-platform, ASP.NET Core. We'll have more news for you on ASP.NET Core support once ASP.NET Core is officially released.
In this first release, we are providing the new DevExtreme ASP.NET MVC Wrappers as a community technology preview (CTP).
This is a quality release and you can start to use it today (and provide us feedback). But we made it a CTP because there are still features that we'd like to add to improve the DevExtreme ASP.NET MVC Wrappers.
The new DevExtreme ASP.NET MVC Wrappers are part of the "DevExtreme Complete" installation (exe-installer only). Once you install the v16.1 DevExtreme release, you'll have the new DevExtreme ASP.NET MVC Wrappers will be available in your Visual Studio.
You will also find a new project template under the 'Web' category that helps you to get started with using the new wrappers.
We have also included several great demos to help you understand how to use the different wrappers in ASP.NET MVC. You'll find them in the DevExtreme Demos folder, typically, it will be in your public documents folder:
C:\Users\Public\Documents\DevExpress Demos 16.1\DevExtreme\ASP.NET Wrappers (CTP)
The DevExtreme ASP.NET MVC Wrappers include:
We want to provide our customers with more choices for the web. Different developers have different concerns. Through feedback, we learned that some ASP.NET MVC developers would like us to provide an MVC extensions library that uses modern rendering and client-side interactions.
The current DevExpress ASP.NET MVC Extensions are based on our existing ASP.NET controls. This provides you 50+ extensions with powerful features like a reporting library, spreadsheet, rich edit, and a lot more.
The new DevExtreme MVC Wrappers include about 30+ extensions providing you with rich client-side functionality, lighter semantic markup, and native ASP.NET MVC experience.
Sign up for the upcoming webinar now: DevExtreme ASP.NET MVC Wrappers
Are you looking forward to the new DevExtreme MVC Wrappers? Drop me a line below, thanks!
From desktops to mobile devices, DevExtreme HTML5 Data Grid delivers the flexibility you'll need to build apps that reach the widest audience and deliver touch-first user experiences to power your next great interactive website.
Download a free and fully-functional version of DevExtreme now: Download DevExtreme
Chat is one of the many ways you can contact members of the DevExpress Team.We are available Monday-Friday between 7:30am and 4:30pm Pacific Time.
If you need additional product information, write to us at firstname.lastname@example.com or call us at +1 (818) 844-3383
DevExpress engineers feature-complete Presentation Controls, IDE Productivity Tools, Business Application Frameworks, and Reporting Systems for Visual Studio, along with high-performance HTML JS Mobile Frameworks for developers targeting iOS, Android and Windows Phone. Whether using WPF, ASP.NET, WinForms, HTML5 or Windows 10, DevExpress tools help you build and deliver your best in the shortest time possible.


text:
Tracey Coleman in Nylons Vol.17
Fetish Supermodel Tracey Coleman
by Brandon Carlscon
Elegant MILF in Nylons & Pantyhose
Get eBook
- Your price$7.99
You'll see how many points you'll earn before checking out. We'll award them after completing your purchase.
Or, get it for 4000 Kobo Super Points!
See if you have enough points for this eBook. Sign in
Tracey Coleman is a famous fetish model with breathtaking appearweeance. She been in many big magazines like Penthouse and it`s a complete privilege to enjoy such a beauty and high class lady on over 200 hi-res photos.This eBook series from 17 eBooks is maybe the biggest collection of Tracey`s photo sets wearing nylons or pantyhose. This is a picture eBook and contains hundrets of photos but no text.Please click my authors name often to stay tuned for my bi weekly new releases. Thank you.
People who read this also enjoyed
Ratings and Reviews
Overall rating
Be the first to rate and review this book!
You've already shared your review for this item. Thanks!
We are currently reviewing your submission. Thanks!
Tracey Coleman in Nylons Vol.17
by Brandon Carlscon
Elegant MILF in Nylons & Pantyhose
Share your thoughts
Tell readers what you thought by rating and reviewing this book.
Rate it *
Please make sure to choose a rating
Add a review* Required
Review *
How to write a great review
- Say what you liked best and least
- Describe the author's style
- Explain the rating you gave
- Use rude and profane language
- Include any personal information
- Mention spoilers or the book's price
- Recap the plot
(0) 50 characters minimum
The review must be at least 50 characters long.
Title *
The title should be at least 4 characters long.
Display Name *
Your display name should be at least 2 characters long.
Report a review
At Kobo, we try to ensure that published reviews do not contain rude or profane language, spoilers, or any of our reviewer's personal information.
Would you like us to take another look at this review?
You've successfully reported this review. We appreciate your feedback.
Tracey Coleman in Nylons Vol.17
by Brandon Carlscon
Elegant MILF in Nylons & Pantyhose
Thanks for Sharing!
You submitted the following rating and review. We'll publish them on our site once we've reviewed them.
by on October 23, 2016
eBook Details
- Digital Media, February 2013
- 1230000110215
- Language:
- German
- Download options:
- EPUB 2 (Adobe DRM)
You can read this item using any of the following Kobo apps and devices:


text:
Is LND SIGNAGE AND PRINTING incorrect or missing key business information? Update your Hotfrog listing today.
Contact details
Are these details correct?
Report inappropriate content images
Image gallery
Products & services
Signage and Fabrication Read more
Is LND SIGNAGE AND PRINTING in 40 Scout Ybardolaza Street. Kamuning Quezon City, Quezon City MNL 1101 your business? Claim your listing and attract more leads by adding more content, photos and other business details.
We have more Advertising And Marketing services in Quezon City MNL available on Hotfrog Philippines. You can update your search for Quezon City Advertising And Marketing by location, keyword or service options.
caloocan Caloocan City Central Post Office Metro Manila 1400
1234 Bambang St. Tondo South Metro Manila 1012
5112 Filmore cor. Curie st. Palanan Makati Metro Manila 1235
Makati Metro Manila 1200
Small Business Hub
Sharing tips, ideas and advice to help grow your small business.
Create your free Hotfrog business profile
Follow Hotfrog on:
Share on:
Hotfrog Small Business Hub