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By Andrew Denney, Columbia Daily Tribune
1680 days ago
Article ID# 1459002
Original URL
Special Olympics Missouri
COLUMBIA, MISSOURI (Columbia Daily Tribune) - With clear skies and temperatures in the high 40s yesterday afternoon, participants in the 5th annual Special Olympics Polar Plunge at Stephens Lake Park were treated to more pleasant weather than in past years.
But California resident Abby Graham said although organizers did not have to break out chainsaws this year to clear an opening through a frozen lake, observers should make no mistake: Taking the plunge still is nothing like taking a warm bath.
"Let's not downplay the seriousness of what's about to happen," Graham said.
She and several of her co-workers from the Missouri State Highway Patrol's crime lab were dressed like Treasure Trolls.
Peculiar costumes are part of the pageantry of the event, in which organizers ask participants give a $75 minimum donation to splash in the chilly water. Donations go to support Special Olympics Missouri, which holds plunges at various locations throughout the state.
Diane Brimer, central area coordinator for Special Olympics Missouri, said the event attracted 430 participants this year, an increase of 24 from last year.
Brimer said the event raised $61,405, and she said donations will be collected through the end of March on the organization's website. She said the organization managed to raise more than $67,000 last year, and it hopes to raise $72,000 this year.
Larry Stephens, who has participated in the event since it began in Columbia, is a Special Olympics athlete who has competed in basketball, bocce, bowling, swimming and volleyball. Stephens was with employees from Giving Gardens — a retail greenhouse operated by Central Missouri Subcontracted Enterprises and staffed by people with disabilities — who were at the front of the line to take a dip in the frigid lake, dressed up as flowers and produce.
Stephens' mother, Terri Hilt, a supervisor at Giving Gardens, joked that her son should take 50 laps after he takes his plunge.
Employees from Kilgore's Medical Pharmacy dressed up as superheroes and among the group the costume that seemed to draw the most attention belonged to Adam Veteto, who dressed as Wonder Woman.
"That was, by far, the least intelligent thing I have ever done," Veteto said after he left the water. When asked to clarify if he meant running into the chilly water or dressing as a scantily-clad heroine, he said he could not decide.
After a passer-by pointed at his bust and said he was "falling out" of his costume, Veteto had the answer: "Dressing like Wonder Woman."
Copyright 2016 Columbia Daily Tribune
Updated 1680 days ago Article ID# 1459002
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938 days ago From KRCG
NEW BLOOMFIELD, MISSOURI - OSAGE BEACH, MO -- A public beach at Lake of the Ozarks became a party zone Saturday, as hundreds of people gathered to jump into frigid water ... Flag as irrelevant Edit this alert You have received this ema ...
1851 days ago From Columbia Missourian
COLUMBIA, MISSOURI - BY Alison Matas COLUMBIA =97 Special Olympics Missouri received $1 million from the Centene Charitable Foundation, marking the first step toward a $7.5 million training center in Columbia. A capital campaign for the center was announced Thursday morn ...
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Chat with Juan Diaz
Welcome to SportsNation! On Wednesday boxer Juan Diaz stops by to chat about his upcoming fight on Saturday.
Diaz (35-2, 17 KOs) faces Paulie Malignaggi (26-3, 5 KOs) in a 12-round junior welterweight bout Saturday at 10:15 p.m. ET/PT IC Pavillion in Chicago on HBO's Boxing After Dark.
Diaz goes into Saturday's bout looking for back-to-back wins against Malignaggi. In their first meeting, the man better known as "Baby Bull" and for his aggressive style won by unanimous decision.
Outside the ring, Diaz is studying to get his undergraduate degree at the University of Houston. After graduation he would like to attend law school.
Send your questions now and join Diaz Wednesday at noon ET!
More Special Guests: Previous guests | SportsNation | Chat Index
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text: Smutty Fitness: Pick it up a notch Lea Michele's silver studded dress Duana Names: Guess Again… Sasha Finds: The hoodie Carpets & Candids: Naomi's good dress, bad hair November 19, 2012 20:14:05 Posted at November 19, 2012 20:14:05 Posted by Lainey facebook twitter google+ email Tags: Assy Hair Naomi Watts Style Porn Photos:WENN The dress is great with those dramatic sleeves and the open back. But the hair... God I hate it so much. Why couldn't it have just been a sleek bun, no fuss? WHY did she make it so big and old on the top...with TENDRILS!?! Related on LaineyGossip Lea Michele's silver studded dress Olivia Wilde's red cloak dress Kristen Stewart blonde and mesh Madonna's bomber dress Previous Article Next Article More on LaineyGossip


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Follow every kick as Ajax take on Anderlecht in the UEFA Europa League
on 24-Feb-2011, kick off time 20:05
Ajax v Anderlecht Live
Source: DSG
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The latest gossip and rumours from the newspapers.
The latest gossip and rumours from the newspapers.
Gareth Southgate will take charge of the England team for the remaining four matches of 2016.
Gareth Southgate has been placed in charge of England for their next four games after Sam Allardyce left by mutual
Celtic face another massive task in the Champions League when they welcome Manchester City to Parkhead on Wednesday night.
Following the departure of England manager Sam Allardyce, Under-21s coach Gareth Southgate is set to charge of the senior team


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Skip to comments.Confusion over California's hands-free cellphone law
Posted on 04/21/2011 8:09:30 PM PDT by TenthAmendmentChampion
When the state's hands-free cellphone law was enacted three years ago, the rules seemed so simple. Holding a phone in your hand to make a call would be illegal. Few ifs, buts or maybes.
Then came a law against texting. Then came an explosion of phones that double as GPS devices, cameras, music players, voice recorders and email dispensers. And today, amid an unprecedented crackdown this month on cellphone scofflaws, what's legal and what's not has motorists and even some cops scratching their heads.
"When you look for loopholes, the whole issue of cellphone use, texting or distracted driving becomes confusing, if not overwhelming," said Officer Steve Creel of the California Highway Patrol.
For example, it's legal to read, select and enter a phone number while driving -- as long as you put the phone down before talking. But you can't send a text while sitting at a red light.
(Excerpt) Read more at mercurynews.com ...
No flame wars... oh, this is FreeRepublic. Never mind.
Distracted driving is a sufficient crime to cover all this stuff without having to refer to a flow chart. It is ridiculous idiocy on the part of lawmakers to make specific crimes that take judgement away from the enforcing officers.
You made my day! Thanks!!
At one time, monitoring speed was supposed to keep the roads safe. But with California overspending like drunken Congressmen...
Talking to passengers in the car while driving is every bit as distracting as talking on the phone. Why hasn't that been outlawed too?
Well,you know that laws are made by lawyers for lawyers to interpete, and you know lawyers gotta work to,ya gotta love it
I sent that to my entire mailing list. I knew a girl who had a dog named Dante, once.
Glad you liked it. It's a favorite. My daughter's cat is named "Dante," too! He loves turkey and tuna — haven't tried bacon yet, though.
A month ago, a friend and I took a trip to San Francisco... on the way we say TWO drivers not using their phones for conversations... but they both had a laptop propped up on the dashboard behind the steering wheel, watching a movie! One on the way to SF, one on the way home. Both in rush hour traffic! Sheesh!
they sorta have... it's called abortion on demand...
Well that should cut cell-phone use right down.
At least one clarifying note needs to be made to the chart.
"Driving" as far as California law is concerned means "with the engine running." Thus it is also illegal to talk on a cell phone while PARKED in a public parking lot or on the side of a road—if the engine is running. (A friend who is a cop informed me of this.)
Disclaimer: Opinions posted on Free Republic are those of the individual posters and do not necessarily represent the opinion of Free Republic or its management. All materials posted herein are protected by copyright law and the exemption for fair use of copyrighted works.


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Commercial and residential development
Developer completes medical office building
A developer has finished a new 42,792-square-foot medical office building along a major thoroughfare in town. Read More
Being award-worthy
It's awards season for the West Michigan construction industry. Read More
Eye care company builds $6M HQ
An eye care company is building a new $6-million headquarters in the region. Read More
Firm completes shopping center
A local firm has completed construction of a fully leased shopping center in the area. Read More
Construction worker dies after being electrocuted
A construction worker has been fatally electrocuted at a job site in the area. Read More
Association names Excellence in Construction winners
An association has handed out awards for the best work by contractors in the region over the past year. Read More
Firm plans condo project downtown
A firm is planning an 11-unit condo project in a neighborhood downtown. Read More
Auto supplier invests $30M in expansion
An auto supplier is investing $30 million in an expansion project in the region. Read More
Safety first: GRC director keeps sites injury free
Savings on insurance premiums eventually are passed down to clients.
John Spavale walked onto a construction site and asked a worker hanging off the roof if he had heard about the most recent construction death in Michigan. Read More
A roundabout solution to tight traffic congestion
Consulting firm engineers smaller roundabouts to improve limited roadways.
A lot goes into engineering traffic, an area in which a department at Fishbeck, Thompson, Carr & Huber specializes. Read More


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Look At All That Diversityby Celeste Arenas on 26 September, 2016
By Justin Campbell
Last night the Australian Greens stood up for Australia's multicultural diversity by walking out of Senator Hanson's maiden speech. Naturally, they had a cameraman on hand to record this heroic act. Senator Di Natale gave a touching speech on how his own family had experienced racism 50 years ago.
Looking at this group of heroes, I couldn't but help notice how diverse they were. I mean when your party's poster child for diversity is a former surgeon from an Italian-Australian background, you're really grasping at straws. As he spoke, a bunch of white-middle class faces nodded intently behind him. "Yes, indeed Australia's multicultural fabric needs to be protected." They all thought in unison.
So just how diverse are the Greens?
Sarah-Hanson Young: White, Female, University Educated.
Richard Di Natale: White, Male, University Educated.
Larissa Waters: White, Female, University Educated.
Scott Ludlam: White, Male, University Educated. (Born in NZ, that's worth half a minority point)
Rachel Siewert: White, Female, University Educated.
Peter Stuart Whish-Wilson: White, Male, University Educated/Military.
Lee Rhiannon: White, Female, University Educated (Points for being a crazy old communist though)
Nick McKim: White, Male, Former Prisoner/Environmental Tour Guide
Janet Rice: White, Female, University Educated.
That's a lot of white middle class privilege in one little room. Luckily, white people can understand and interpret the cultural experience of ethnic minorities. Oh wait they can't.
40% opposition can just lose you an electionby Celeste Arenas on 12 September, 2016
By Henry Innis
Most people support the lockout laws.
Most people support the greyhound ban.
Yet, since these things have come into play, an odd thing has happened. The Baird Government's support has been tanking in recent polls, down 4% on the election result that won him government.
People point to these large polls and seem to think that there must be another issue at play. Is it the federal issues (given Baird bucking the trend with Abbott, the evidence suggests no)? Is it economic troubles?
I'd suggest it's neither. The polls around greyhound bans and lockout laws may tell us more than we think.
On the Question of Political Donationsby Celeste Arenas on 12 September, 2016
By Rowan Cravey
There are many maligned things in political life. Spending money on ski trips or chartering chopper transportation are two examples, but the most incendiary issue of the now, is the one of donations.
In the majority of the public's eye, donations essentially equal corruption most foul and should be spat on at the earliest possible convenience. They 'buy' politicians as serial narcissistic peacock, Nick Xenophon would allege. They influence policy direction for the benefit of the highest bidder, so to speak.
This is foolish. The Greens and some leftist minor parties have made huge hay out of claiming the higher moral ground and greater righteousness simply because fewer people donate to them. Creating a dichotomy between the donated-to and the not-donated-to is just another way for them to set themselves as different to the major parties, and therefore worth paying attention to.
While political games are the usual for the political class, this fallacy and morphed into what is cast as an utter certainty. Donations at their most basic, are supporters of a political party or individual who wish to see them win government or positions of influence, because they believe in what they stand for. This theoretically leads to policy development that will align with the donators beliefs. The more cynical view of donations, as oft proclaimed by the Greens and others like Xenophon, is that the money is given solely for the purpose of bribing a party to shape policy simply for the benefit of those who donate most. But there is a missing link in all of this.
The missing link is action. Governments must still put into action policy that either reflects the donators interests, or the party's stated beliefs and principles. If the Government receives cash from a donator, then can simply say thank you for your support, and then move on to policy development, independent from the donators wishes. The causal link of donations to action is simply not there.
Indeed, those who are willing to be influenced by donations, such as 'junior senator' Sam Dastyari, are a problem, but in the end, garish difference of advocacy and inconsistency between himself and the rest of Labor have led to being outed. While Dastyari's conduct is deplorable, the presence of mandatory disclosure of donations is a strong force to ensure accountability and transparency. But in the end, donations are simply not the problem, not the root of any problem. Politicians willing to be bought and be puppets for the highest bidder are.
Rowan Cravey is currently interning for the Australian Taxpayers' Aliance
Why free speech matters more than poor tasteby Celeste Arenas on 12 September, 2016
By Satyajeet Marar
A few weeks ago, cartoonist Bill Leak published a now infamous image in The Australian. I'll spare you the description because you've probably already seen it before.
Now, leaving aside the tastefulness of the concept and the message, there's no denying one thing – this cartoon got people talking. A. Lot. And isn't that the ultimate aim of satirical commentary? They weren't just talking about a supposedly racist cartoon – they were talking about the real issues of indigenous kids in custody and whether cycles of family violence and neglect endemic in some indigenous communities were being ignored over concerns of political sensitivity.
Despite repeated complaints and outrage at the cartoon's racial overtone – the Australian Press Council agreed! "Satire and cartooning should be afforded great latitude in a free and vigorous press'' said the council's chairman Professor David Weisbrot. Weisbrot argued that the publication of two opinion pieces in the newspaper, offering contrasting views, had settled the matter.
I'm inclined to agree. I must admit, when I first saw the cartoon I too thought it had crossed the line of good taste. The cartoon's timing – in the wake of a Four Corners scandal on the abuse of indigenous teenagers in custody, seemed like especially poor form. I could easily empathise with the majority of indigenous parents doing the right thing by their kids, trying to raise them in a world which is, inconvenient truth be told, still plagued by instances racism and prejudice.
But it's also worth remembering that stories evoking strong emotion can sometimes cause us to forget sides and perspectives which are equally important. In the wake of the twin towers attack, now nearing its 5th anniversary, Oprah Winfrey was the victim of racial and sexist harassment because of her anti-war stance. Today, we have a more nuanced understanding of what happened and know that conflicts in Afghanistan and especially Iraq, could have been handled a lot better and were often conducted in a manner which has left these regions unstable to even more sinister forces in the years since.
There's no denying the existence of inconvenient questions in the wake of the Four Corners expose – how did these kids get in custody in the first place? Was it even their first offence? Were there factors other than an allegedly oppressive police system responsible for this cycle of behaviour not seen in more stable communities – both indigenous and non-indigenous? It's no secret that communities facing cycles of crime also often feature broken or dysfunctional family structures with one or more absent parents. This problem intensifies in poor socio-economic conditions, especially those of remote communities which are propped up on taxpayer aid despite a lack of economic opportunities for children forced to grow up there by families unwilling to relocate to where a better albeit less certain future may be.
In a very different situation, the offices of Charlie Hebdo – a magazine known for publishing 'blasphemous' images of the Islamic prophet as part of its edgy political and social commentary style, were shot up by terrorists more than a year ago. The incident provoked outcries of support for freedom of speech and solidary with the magazine and those writing for it.
By shutting down or trying to shut down these controversial voices and opinions – are we really any better than the terrorists – lack of firepower, aside? When free speech is held hostage by those inflamed by emotion or missing the bigger picture rather than choosing to engage in the debate – we all stand to lose. Pardon my French, but F&%k that.
Satyajeet Marar is a Macquarie Law student currently interning with the Australian Taxpayers' Alliance.
Public Sector Superannuation Rort: How the fattest fat cats stay fat – and make you pay for it.by Celeste Arenas on 9 September, 2016
By Satyajeet Marar
What if I were to tell you that the savings from the government's superannuation reform which limits your own lifetime earnings is completely offset by the rise in public sector superannuation benefits?
It's no secret that Australian public servants, especially those in top roles, are some of the highest paid in the developed world, with the heads of several government departments earning almost double what even the US President earns.
To add insult to injury, they've taken things a few steps further. A recent article in The Australian has revealed how the public servants' salaries have been manipulated through the use of remuneration tribunals and other dubious tactics, causing astronomical increases of 70% or more since the GFC in 2006 and drastically outstripping private sector wage growth, with some fat cats now pocketing nearly $1 million a year. This really begs the question, how do people as crafty as this still manage to run technologically redundant websites which fail or crash when the public need them the most?
Malcolm Turnbull: Lack of Leadership and Purposeby Celeste Arenas on 30 August, 2016
By Rowan Cravey
As someone who doesn't mind if a Prime Minister isn't the most charismatic tool in the shed, I expect them to have an agenda and a purpose. I think most people would probably agree with that. In the lead up to attaining the leadership of a major party, no matter the country, one should at least have a clear bedrock of purpose to their tenure.
Malcolm Turnbull lacks this.
So let's go through the context of the now to see how Turnbull is failing to provide ample reason why he should remain the Prime Minister and lacks purpose.
Context number 1: At the beginning of 2015, the Liberal Party had a leadership spill. The only problem was that there was no candidate. Or wasn't there? While Turnbull did not put his hand up for the challenge, the spill paved the way for him to eventually claim the leadership of the Liberal Party. Tony Abbott attempted to win back the party room's favour over the next few months, but ultimately failed to do so.
During this time of several months, if he had not been doing so before, Turnbull should have been thinking about what he would do as Prime Minister. I find it difficult to believe that he would have had no time set aside to formulate what his leadership would be. From what can be observed over the past twelve months, it would seem that he did not do this.
Context number 2: After winning the leadership in September 2015, he continued governing for a few months. During this time, little happened. Even after providing one of the reasons for his successful challenge to Abbott as "providing the economic leadership Australia needs", there was very little talk of taxation reform. Even when the interesting and potentially important idea of a state income tax came up, it evaporated away in less than forty-eight hours after it was raised. There wasn't much talk of serious welfare reform during this time, and social issues like freedom of speech and the advocating of Western values took a back seat.
So from the time Turnbull became Prime Minister to May of 2016, he had not offered a bedrock of what he wanted to achieve in the long term, and only piecemeal changes to budgetary settings, none of which would have adequately dealt with the debt or deficit.
Context number 3: The election campaign to now. Over the course of the campaign from May to July, the Liberals basically boiled down to the failed 'Innovation and Agility' mantra, a company tax cut over the course of ten years and maybe two mentions of the ABCC and Registered Organisations legislation that the entire double dissolution was predicated upon. Again, very little talk of serious taxation reform, welfare reform or anything that would attack the debt. Not to mention the passing up of attacks against Labor when they arrived (i.e. their history on immigration for example).
So here we are. Going on a year of Turnbull's Prime Ministership, and quite frankly, little to show for it. There has been no economic advocacy of any note, save for the lip service of needing to lower the debt, ignoring the fact that the Treasurer has taken that mantle up.
But perhaps I'm being unfair. Perhaps there have been many reasons to explain this ongoing lethargy of leadership. Let's go back to English class and compare and contrast another new Prime Minister. Theresa May of Great Britain.
Since rising to the leadership of the Conservative Party, May has upended a ban on grammar schools, has committed to leave the EU without going to a parliamentary vote, where Labour and the House of Lords would spit in the face of the people and force Britain to remain in the EU, has ordered public servants to get on with their job for Brexit and all this in under a year of being Britain's Prime Minister. May had and has purpose and a will to implement what she believes in.
This decisiveness and taking the reins as Prime Minister is in stark contrast to Turnbull's time thus far.
This brings me to the final part to my opinion: what to do about it? What does the phrase 'It's Time' refer to?
There are two options. The first answer is to change leaders again. Yes, this would be very risky and could send the Liberals back even further in what the stand for and the direction of which they live by, but if Turnbull is incapable of actually changing the current situation and providing a leadership of purpose, then someone else must fill those shoes more fittingly.
The second is for Turnbull to seriously re-evaluate what he must do as leader of the Liberal Party and as Prime Minister. A reawakening of both Classical Liberal/Libertarian and Conservative advocacy is a necessity. Being a Moderate only resigns one to being rudderless and without purpose. Turnbull should have a movie night and watch the Matrix series (third one isn't so good, but one doesn't not finish a story), and listen to Agent Smith. For as evil as he might be, he has a point. According to him, it is:
"…purpose that created us, purpose that connects us, purpose that pulls us, that guides us, that drives us; it is purpose that defines, purpose that binds us."
If Turnbull takes this to heart, he should find the direction his government must take to remain in office, but more importantly, to govern Australia for its prosperity and success.
Victoria To Introduce World's Largest Ridesharing Taxby Tim Andrews on 23 August, 2016
Via The Australian Taxpayers' Alliance:
Media Release: Victoria To Introduce World's Largest Ridesharing Tax
The Australian Taxpayers' Alliance today condemned the Victorian Government for introducing the world's largest tax on ridesharing consumers to fund hundreds of millions of dollars to bailout the taxi industry – and help balance their own budget on the sly.
"This is an outrageous and economically damaging tax slug by a government that is clearly more interested in bailing out mates than the taxpayers of Victoria" said Tim Andrews, Executive Director of the Australian Taxpayers' Alliance. "There is no economic justification to bailout a dying industry because it has failed to keep up with technology as Victorians have voted with their feet. To use hundreds of millions of taxpayer dollars to pay off cabbies is simply morally repugnant. This craven cash grab means Victorian will be slugged with the world's highest tax on ridesharing. In the United States, only one state (Massachusetts) has instituted such a tax – and it was five cents!"
"The economic case against this tax is overwhelming. The Grattan Institute in a landmark report detailing the benefits of ridesharing to Victoria found that "Victoria is not legally obliged to offer compensation" and that "licence holders have made good returns on their licences". Professor Richard Holden from the University of NSW found "the economic case for compensating existing license holders is not strong…" and that "there is a lack of publicly accessible evidence to support the argument that compensation should be paid" and that if any limited compensation was payable, it should be done out of consolidated revenue and not a great new tax.
"Make no mistake: This is a tax that will benefit multi-million dollar corporations like Cabcharge, who have been previously fined millions of dollars in the Federal Court for ripping off consumers, while reports of an epidemic of sexual assaults by Victorian cab drivers have gone unaddressed, with perpetrators protected by the industry, while ordinary drivers won't see a cent. Is this really who Premier Dan Andrews wishes to reword with our taxes?
"To make matters worse, this tax is set to keep slugging consumers long after the bailouts have been paid. With no sunset clause, and over 35 million taxi trips taken in Victoria a year, once hire cars and uber are counted, this tax will close to a staggering billion dollars over the next decade. This is revenue raising – pure and simple. Victorians are taxed enough already and don't need another great new tax. If the government wants to keep the budget in the black, it should start by cutting overspending, and not slugging Victorians with another great new tax.
Tim Andrews, Executive Director, Australian Taxpayers' Alliance
(m) 0434064934 (e) email@example.com (w) www.taxpayers.org.au
Get Up's Real Agendaby Celeste Arenas on 23 August, 2016
"Look! A squirrel!"
That's what GetUp! does every time you point out their BS. They claim on their website that they aren't partisan, nor do they support any particular political party. This is said BS.
GetUp!'s chairwoman Sarah Maddison campaigned for the Greens in the 2016 double dissolution election, and revelations that another board member, Sara Saleh publicly supports the BDS Movement.
Getup! has always been anti-Israel, but their paranoia and hatred for it continues to rise to new heights each day. In March this year, Saleh claimed that all the Western media was indoctrinated to such a degree, that they were blind to Israeli soldiers being ordered to have no phones with them as they did unspeakable things to dead Palestinians, saying that Western media simply fabricated news to support Israel. The evidence of which would prove such damning allegations is of course nowhere to be found.
Liberty at Risk: Book Reviewby Celeste Arenas on 23 August, 2016
By Ahmed Suliman
As the Australian public comes to terms with the results of a federal election that promises more deadlock, politicking, and media games than ever before, it is a fitting time to keep sight of the issues and solutions that truly make a difference to the lives of voting public in their millions.
Liberty at Risk: Tackling Today's Political Problems valiantly attempts to do so in a concise and direct manner. The book is Peter Fenwick's second foray in book writing, after The Fragility of Freedom: Why Subsidiarity Matters (2014). Fenwick is the founder and chairman of successful consulting company, Fenwick Software, and a civil engineering and philosophy graduate.
Hugh McDermott MP Must Apologise for False Allegationby Celeste Arenas on 22 August, 2016
By Rowan Cravey
Bertrand Russel encapsulated precisely what the problem is with the Left with his immortal quip:
"Much that passes as idealism is disguised hatred or disguised love of power."
Now we can take a look at Mr. Hugh McDermott, State Labor MP for Prospect. This is a screenshot of a Facebook post by the 'good gentleman'.
I draw your attention to the lower right accusation against Premier Mike Baird. It is in relation to the recent tragedy where a baby was hooked up to what was thought to have been oxygen (O2), but was instead nitrous oxide (NO2). This was an immense mistake by the staff of the hospital, yet Mr. McDermott seems to think that Baird is guilty of one of the horrific crimes that the Nazis committed. The gassing of people.
No more needs to be said.
Hugh McDermott must apologise for such a horrific allegation, Labor leader Luke Foley must repudiate McDermott and condemn his office for such a reprehensible accusation.


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By Irene S. Levine on August 19th, 2016
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Fairy tale-like Chester is considered one of Europe's most beautiful cities. The old town's collection of quirky stores housed in the Rows (a fully-functioning medieval version of a shopping mall) is reminiscent of a sepia toned Grimm's tale. What is …


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Language Arts
2.6 hrs • 8/11/2016 • Unabridged
The most important thing to know about writing a novel is this: You can do it. And if you've already written one, you can write an even better one. This audiobook shares his secrets for creating killer plots, fleshing out your first ideas, crafting compelling characters, and staying sane in the process.Available Formats: Download
How to Write a NovelRead by Brett W. Downey2.6 hrs • 8/11/16 • UnabridgedDownload$2.99 Buy
1.0 hrs • 6/7/2016 • Unabridged
Roald Dahl is one of the most famous children's book authors ever. Now in this Who Was . . . ? biography, children will learn of his real-life adventures. A flying ace for the British Air Force, he was married to an Academy Award-winning actress. He also wrote books and screenplays for adults.Available Formats: Download
Who Was Roald Dahl?Read by René Ruiz1.0 hrs • 6/7/16 • UnabridgedDownload$6.99 Buy
5.7 hrs • 12/23/2014 • Unabridged
Bestselling author of Ella Enchanted and fairy-tale master Gail Carson Levine shares her secrets of great writing in this lively companion to the popular Writing Magic. Newbery Honor author Gail Carson Levine offers a behind-the-scenes take on writing and teaches you how to become a world-class author. Drawing from her popular blog, Gail answers readers' fiction- and poetry-writing questions and dives into how to make a story come alive. With her trademark humor and vast writing knowledge, Gail Carson Levine reveals the tricks of her trade, writer to writer.Available Formats: CD
Writer to WriterRead by Heather Henderson5.7 hrs • 12/23/14 • UnabridgedCD
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0.1 hrs • 5/6/2014 • Unabridged
Alan loves animals, but the great cat house at the Bronx Zoo makes him sad. Why are they all alone in empty cages? Are they being punished? More than anything, he wants to be their champion—their voice—but he stutters uncontrollably. Except when he talks to animals … then he is fluent. Follow the life of the man Time magazine calls, "the Indiana Jones of wildlife conservation" as he searches for his voice and fulfills a promise to speak for animals and people who cannot speak for themselves. This real-life story explores truths not defined by the spoken word.Available Formats: Download
A Boy and a JaguarRead by Adam Grupper0.1 hrs • 5/6/14 • UnabridgedDownload$7.99 Buy
3.4 hrs • 9/24/2013 • Unabridged
Do you want to write stories that catch your readers and never let go? Have you ever wondered how to create a book as magical as Ella Enchanted, as touching as Dave at Night, as captivating as Fairest? Well, now you can find out! In Writing Magic, Newbery Honor author Gail Carson Levine shares her secrets of great writing. She shows how you, too, can get terrific ideas for stories, invent great beginnings and endings, write sparkling dialogue, develop memorable characters—and much, much more. She advises you about what to do when you feel stuck—and how to use helpful criticism. Best of all, she offers writing exercises that will set your imagination on fire. With humor, honesty, and wisdom, Gail Carson Levine shows you that you, too, can make magic with your writing.Available Formats: Download
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2.5 hrs • 10/14/2008 • Unabridged
Abraham Lincoln stood out in a crowd as much for his wit and rollicking humor as for his height. Here is a warm, appealing biography of our Civil War president. Russell Freedman begins with a lively account of Abraham Lincoln's boyhood, his career as a country lawyer, and his courtship and marriage to Mary Todd. Then the author focuses on the presidential years (1861 to 1865), skillfully explaining the many complex issues Lincoln grappled with as he led a deeply divided nation through the Civil War. The audiobook's final chapter is a moving account of that tragic evening in Ford's Theatre on April 14, 1865. Lincoln: A Photobiography concludes with an interview with the author.Available Formats: Download
Lincoln: A PhotobiographyRead by Robert Petkoff2.5 hrs • 10/14/08 • UnabridgedDownload$9.00 Buy


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This is my third Stephen King book and it confirmed what I suspected which is that I'm not a Stephen King fan. He is outstanding at bringing you into the story quickly and having you care about the characters. However even in this "lighter" book there is a darkness that he presents doesn't appeal to me.The narrarator Craig was amazing - i loved the different voices and accents he provided for each character... especially liked his Kennedy. The FBI character sounded a bit Jimmy Stewart like :)
It's hard to choose because he breathed so much life into each one but would have to pick the pawn brokers and their wife/daughter.
I kept thinking it would make a great movie because of the great characters but ultimately decided that either the movie would move to slowly or we would lose the depth of the characters.
The book was exhasting... it started out great and then dragged too long as it was building to the ultimate moment of histoy. Finally it wrapped up where I thought it would all along which made me feel like I went on a long trip only to find myself back home. I love time travel stories and playing with the concepts of "what if" but it's hard to classify this as a time travel story. I also love history and that part I liked as it had me going to Wikipedia often. I especially liked it because I live in the Dallas area so was familiar with much of the areas that he wrote about. Ultimately this is a love story which I'm not a big fan of ... so overall I don't feel like I want the hours back invested in the story but do feel drained and could not recommend it except to those who want a love story.
"Needed a different reader"
I coudn't finish the book. I became so frustrated by having to adjust the volume to hear some characters and being blasted by others that it became an exercise in frustration. I liked the story once it finally got going but I still couldnt' finish it. I am glad I didn't have to pay for this.
The concept of time travel.
Strangely, I've never been a big fan fan of Stephen King, and the time-travel aspect of this book initially put me off. Not my usual cup of tea. But I gave the audiobook a try because of the stellar listener reviews. I was not disappointed. This is an engrossing novel and I became completely hooked. It's a long listen, to be sure, but I never felt the story lagging at any point. I was enrapt throughout. I'm now recommending the book to all my friends.
Love a good book. Don't listen alot, but when I do I want it to be a GREAT book.
"Enjoyed this book very much!!!!"
Surprising, intriguing, captivating
His voice and changing of his voice for the characters kept me interested. Maybe a little too much Jimmy Stewart on one guy, but that is just nit picking! :)
Maybe not the laugh or cry, but definitely had me on the edge of my seat.
"Great story, perfectly read."
King's novel is complex and long and scary and funny, and Craig Wasson is the perfect reader for King's particular kind of writing. When I heard Stephen King himself speaking, in the postscript, I was taken aback because I thought Craig Wasson sounded so much more like "Stephen King, storyteller," than the author himself does!
"Great! Boring. Good again... Boring. Too long."
This Audible book is broken into four parts. It's very captivating and interesting in the first part as we learn how the time travel option works. Then it gets boring for long stretches while our first person narrator describes his daily life. The funny thing is, even the main character starts spying on Lee Harvey Oswald, it's still boring.
It's very frustrating to see a writer set up a great premise, then have his characters behave like idiots. Still, I was interested enough to stick with it until the end.
The narrator did a great job with the text and characters he was given.
I'm a corporate training consultant and adjunct professor who loves to read! I'm always looking for the next big thing.
"A Twist on History"
Stephen King is a master storyteller. We have probably all heard about the Kennedy assassination many, many times, so King's twist on this watershed moment is outstanding. The overall story and the characters are terrific. One of the challenges I have with any kind of time travel is the (necessary?) repetition. There were a few chapters (or scenes) that I think could have been cut back a bit without hurting the story, yet it was still masterfully done and it was a great reminder of why King is so great!
"very entertaining"
I really enjoyed this story. The concept was very imaginative and intriguing. A fun and exciting story that got me into the main character's head, and involved with the rest of the characters and scenarios of the novel. I'd highly recommend it. Definitely one of my favorite audio books so far.
"Great story"
Stephen King books are meant to be read aloud. This is a great story. I would have given it 4.5 stars, but since that is not available, I rounded up as I'm a big fan of Mr. King. At first I wasn't crazy about the narrator but he grew on me :) He did a great job with the different accents in the book without going overboard. He's believable as the women characters as well as the men.
This book is very long and I found that I had to take a few breaks from listening to it. At times I forgot the basic time travel premise of the book and got caught up in the love story between Jake and Sadie. It's a fine story with a fine ending. I find that Mr. King's endings are sometimes a bit of a letdown after a great buildup, but this one does not disappoint.
"Simply put: the best audiobook I've listened to!"
Stephen King's brilliant plot and Wasson's flawless narration dazzled me in so many ways, I could not stop listening to the story. At first, I thought the novel would be too long, with many hours of reading, but once I started, I could not let go of it. Now, I'm left wishing I could go back in time and listen to it as if it were my first time!


text:
Talk:List of Grand Tour general classification winners
From Wikipedia, the free encyclopedia
|List of Grand Tour general classification winners is a featured list, which means it has been identified as one of the best lists produced by the Wikipedia community. If you can update or improve it, please do so.
|List of Grand Tour general classification winners is the main article in the Lists of Grand Tour general classification winners series, a featured topic. This is identified as among the best series of articles produced by the Wikipedia community. If you can update or improve it, please do so.
|Current status: Featured list
|WikiProject Cycling
|(Rated FL-class, Top-importance)
|WikiProject Lists
|(Rated FL-class, Low-importance)
Winners by year addition[edit]
I realize this is a featured article, but the additional table seems to be a good addition. If this addition is controversial, perhaps we should have a vote to check what the consensus is? Legion211 (talk) 21:45, 11 September 2011 (UTC)
- Its not only a featured list but a featured topic, therefore consensus as already been reached. Anyway, the main reason why I don't think the table is a good idea is because it is repeating information already in other lists. If readers want to find out who won the Giro or the Tour they can check the relevant list. It serves no purpose to have the three races side by side in a table. The primary function of this list is to tally the winners of Grand Tours hence list of Grand Tour winners. That is why the table is not relevant as its just listing the winners of the races which is already done. It should be removed not just because of this but because it fails MOS as well. NapHit (talk) 22:33, 11 September 2011 (UTC)
- Although this is a cycling article and cyclists tend to track victories by country and racer, most people do not follow sports statistics like that. The average lay person would expect to see the races listed in numerical order from first to last. It instantly shows who won any particular year, allows the reader to see who won consecutive years without having to hunt for a rider by the number of wins he had and shows the total number of wins he had. This list is arguably more relevant and useful than the list ranked according to total wins. The additional table does not make the article excessively long or unwieldy. How dose this table fail MOS? Legion211 (talk) 07:15, 12 September 2011 (UTC)
- I don't think you understand the point. Read the lead of the list its geared towards the by rider table. The by year table is copying information from two places, the separate lists for the individual races and the Grand Tour page itself. There is no point in having a table like this. The premise of the list is to tally the winners to reveal who is the most successful in Grand Tours. There are other lists like this such as List of UEFA club competition winning managers, List of UEFA club competition winners and List of men's major championship winning golfers, not once was there a request when these lists passed FL AND FT for a year by year table because it is repeating information, already in other lists. On that basis I'm going to remove it because it is replication of information. The table also fails WP:ACCESS. NapHit (talk) 15:41, 12 September 2011 (UTC)
- FL-Class Featured topics articles
- Wikipedia featured topics Lists of Grand Tour general classification winners featured content
- Top-importance Featured topics articles
- Featured lists that have not appeared on the main page
- FL-Class cycling articles
- Top-importance cycling articles
- FL-Class List articles
- Low-importance List articles
- WikiProject Lists articles


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Born 1985
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Kaley Christine Cuoco was born in Camarillo, California, to Layne Ann (Wingate) and Gary Carmine Cuoco, a realtor. She is of Italian (father) and German and English (mother) descent. A model and commercial actress from the age of 6, Cuoco's first major role was in the TV movie Quicksand: No Escape with Donald Sutherland and Tim Matheson...
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Keira Christina Knightley was born in the South West Greater London suburb of Richmond on March 26th 1985. She is the daughter of actor Will Knightley and actress turned playwright Sharman Macdonald. An older brother, Caleb Knightley, was born in 1979. Her father is English, while her Scottish-born mother is of Scottish and Welsh origin...
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" AKA T-Pain...bet you didn't know that was his real name, did ya? " - absolutelycritical
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Anna Kendrick was born in Portland, Maine, to Janice (Cooke), an accountant, and William Kendrick, a teacher. She has an older brother, Michael Cooke Kendrick, who has also acted. She is of English, Irish, and Scottish descent. For her role as "Dinah" in "High Society" on Broadway, Anna Kendrick was nominated for a Tony Award (second youngest ever)...
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Posted on January 15, 2013, in Dead Mech Podcast, Metal and Ash, The Americans Podcast and tagged apex trilogy, apocalypse, baseball, bible, cannibals, castles, dead, dead mech, drabble, exclamation, fiction, future, genre, horror, jake, Jake Bible, mech, Metal and Ash, novel, podcast, podcasts, science, science fiction, scifi, undead, writing, zombie, zombies. Bookmark the permalink. Leave a comment.
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|Publication number
|Publication type
|Application number
|Publication date
|Jul 24, 2007
|Filing date
|Sep 10, 2003
|Priority date
|Oct 3, 2002
|Fee status
|Also published as
|Publication number
|Robert R. Bushey, Benjamin A. Knott, Theodore B. Pasquale
|Original Assignee
|At&T Knowlege Ventures, L.P.
|Export Citation
|BiBTeX, EndNote, RefMan
|Patent Citations (16), Referenced by (20), Classifications (26), Legal Events (5)
|External Links: USPTO, USPTO Assignment, Espacenet
This application is a continuation-in-part from U.S. patent application Ser. No. 10/263,552, filed Oct. 3, 2002, and entitled, "Dynamic and Adaptable System and Method for Selecting a User Interface Dialogue Model" now U.S. Pat. No. 7,080,323.
The present invention relates in general to communication systems and more particularly to an adaptable system and method for selecting a user interface dialogue model.
Customers contact organizations such as telecommunications companies in order to accomplish tasks including ordering a service, requesting repair service, or asking questions about their bill. When a customer contacts the organization, the customer's call is connected to a user interface which may be a customer service representative or any of a number of automated systems. Currently, when designing a system for communicating with customers, the determination of the type interface or dialogue model a customer will interact with is decided at an early stage within the design of the communication system. Typically, designers choose a primary interface, such as a speech directed dialogue interface, and a secondary or back-up interface, such as a touch tone interface, in case the primary interface fails.
As a communication system changes over time, the existing dialogue model is often ill suited for newly added tasks. However, the existing dialogue model is often maintained because redesigning the system to incorporate a new dialogue model is prohibitively expensive. This may lead to a decrease in the effectiveness of the system as well as customer dissatisfaction and frustration.
A more complete understanding of the present embodiments and advantages thereof may be acquired by referring to the following description taken in conjunction with the accompanying drawings, in which like reference numbers indicate like features, and wherein:
Preferred embodiments and their advantages are best understood by reference to
Now, referring to
Communication system 10 includes selection module 12 which is operably connected with both user interface dialogue model 14 and selection criteria library 16. Persona library 50 as well as a plurality of communication task modules such as module A, 60 module B, 70 and module C, 80 are also operably connected with selection module 12.
In the present embodiment, selection module 12 operates to select an appropriate user interface for a particular node of a communication task. Selection module 12 includes criteria evaluation module 18, interface scoring module 20, interface selection module 22, persona evaluation module 24 and feedback module 25. Selection module 12 is generally operable to communicate with selection criteria library 16 and user interface dialogue model library 14. User interface dialogue model library 14 is a database or other information storage means for storing information about a plurality of different user interface dialogue models 30 which may also be referred to as user interfaces or dialogue models. User interface dialogue model library 14 includes criteria scores 38 for each user interface type.
In the present embodiment, user interface dialogue model library 14 includes four user interface types: service representative 31, touch tone IVR 32, speech directed dialogue 34, and speech statistical language model/natural language understanding (SLM/NLU) 36. In the present embodiment, criteria scores 38 are listed for each individual user interface type and are also associated with a criteria number 39. Each criteria number 39 corresponds to a criteria 40 listed within selection criteria library 16. Note that the term "criteria" as used herein may be used to refer to a single criterion or multiple criteria.
Selection criteria library 16 is a database or other information storage means for storing information related to selection criteria for selecting a user interface type. Selection criteria library 16 includes a listing of a plurality of criteria 40 and associated criteria weight scores 42. Criteria 40 may include, for example, criteria such as cost, customer satisfaction, automation rate, task completion rate, task complexity, confidence of outcome, length of time in system, list length, interface used in previous state, and a dialogue state counter. These example criteria 40 are described in greater detail with respect to
As an example, environmental factors may include background noise and cell phone (modality) use. High background noise may shift the VUI selection to one that operates better in high noise. Cell phone may shift the VUI selection to one that does not require keying information manually, but rather utilizes voice commands. Examples of customer factors include changing customer views and priorities generally and system-specific factors. General views and priorities may include, for instance, customer views on cost and customer service which may be gained from survey data or other similar data. System-specific trigger events such as increasing the weight of the "time in system" criteria if the average time a customer spends in the system exceeds a pre-selected average. An example of a changing organization factor may be that an organization may periodically change its goals with respect to factors such as cost and automation rate. In these instances, the criteria weights may be changed to reflect changes in an organization's goals or priorities.
Selection module 12 operates to select a proper user interface type from user interface dialogue model library 14 for anyone of the plurality of communication task modules 60, 70, or 80. Each communication task module such as communication task module A 60 includes a number of steps or nodes 62 required to complete the task. Each node may have associated therewith one or more variables 64. Variables 64 may be used to adjust the value of criteria weight 42 or criteria score 39 to reflect node-specific factors. One example of a node-specific factor that is used to adjust criteria weight 42 is list length. An example of where variable 64 may be used to adjust a criteria score is with respect to the time in system score related to a service representative 31 form of user interface because the time in system for such an interface will be directly affected by whether or not a customer service representative is available or whether the customer will be put on hold.
In operation, selection module 12 evaluates which user interface type 30 to use a particular communication task such as communication task module A 60. Selection module 12 first evaluates which user interface type 30 to use for the first node 62 or step within communication task module A 60. After successful completion of each node 62, selection module 12 evaluates and selects a user interface type for each successive node 62 within the communication task module. Criteria evaluation module 18 begins this process by retrieving criteria 40 and their associated criteria weights 42 from selection criteria library 16. Interface scoring module 20 then retrieves criteria scores 38 for each of the plurality of listed user interface dialogue models 30. Interface score module 20 then, for each user interface dialogue model 30, multiplies each criteria score 38 with each corresponding criteria weight 42 and adds the resulting values to determine an interface score. Interface selection module 22 then selects the user interface dialogue model that has the highest interface score. The communication node is then directed to the selected user interface dialogue model and proceeds until the completion of the current node of the communication task.
In some embodiments, interface scoring module 20 may incorporate one or more values such as variable value 65 associated with a node, such as node 66. Variable value 65 may then be factored into a criteria weight value 42 or a criteria score value 39. For example, interface scoring module 20 may multiply selected criteria weight 67 by variable 65. By multiplying the variable value with criteria weight 67, interface selection module 22 adjusts the criteria weight for node specific variables. As another example, interface scoring module 20 may incorporate variable value 69 as the criteria score for service representative 30 user interface type dialogue model. In this particular instance, variable 69 is a factor that represents the average time (using a moving average) in system for a call routed to a service representative. Accordingly, when there are not enough service representatives to handle incoming calls, and customers must be put on hold before they can speak to a customer service representative, this may be factored into the criteria score.
After selection module 12 selects a user interface type, persona evaluation module 24 may evaluate whether the selected user interface dialogue is appropriate for the particular call based on call-specific aspects known as persona. In particular, persona evaluation module 24 may be used to evaluate whether or not a specific call is appropriate for user interface types that include a voice recognition component such as a speech directed dialogue 34 or SLM/NLU 36. Persona library 50 contains call specific data, including data related to the caller's choice of words, the caller's pitch, modulation, and attitude. If persona evaluation module 24 determines that the selected user interface type is not appropriate for a particular call then persona evaluation module communicates with interface selection module 22 to select the user interface type with the next highest interface score. The process of persona evaluation 24 may then be repeated for the second selected user interface type.
Selection module 12 also includes feedback module 25. Feedback module 25 automatically provides feedback to the variables 64 associated with the communication task module 60, criteria weights 42, and criteria scores 38. For example, feedback module 25 operates to and keep track of the success rate and time lengths associated with the plurality of user interface types. Feedback module 25 may automatically adjust criteria weights 42, communication task variables 64 and criteria scores 38 to reflect the current state of the communication system 10. Feedback module 25 also allows a system administrator to manually adjust the criteria weight 42 and criteria scores 39 to reflect changing environmental factors, customer factors, and organizational factors.
For example, if the customer begins with a very broad topic, the speech SLM/NLU 36 style of "How May I help You/Speak Freely" would be utilized. However, if the environment has a lot of background noise, the Touch Tone 32 style would be utilized through operation of persona evaluation module 24. As the customer continues their interaction, the dialogue model could change from Speech Directed Dialogue 34 to a Service Representative 31. An important aspect of this invention is that the dialogue models may change dynamically as the behavior and goals of the customer becomes more evident, the task evolves, and the environmental situation changes.
This invention also allows for the dynamic update of the content of each dialogue model 30, based on user behavior and system performance. For example, a speech directed dialogue model 34 may be very effective for billing tasks, but is not effective for repair tasks. In this case, touch tone model 32 may be adapted to be more likely to be selected for nodes related to repair tasks and to include repair options in a more prominent location within the interface. This functionality helps ensure that each interface type is customer-centric.
Now referring to
Criteria library also includes a criteria weight 154 corresponding to each criteria 132. Criteria weight 154 reflects the relative weight or importance placed on each particular criteria. For instance, if an organization is attempting to keep costs low, the criteria weight 154 for the criteria of cost 134 would be set at a relative high valuation. In some embodiments, criteria weight 154 may be set at 0 for various criteria 132 effectively eliminating those criteria from consideration.
Cost 134 is a reflection of the cost of a particular interface type. For example, a service representative 168 is typically the most expensive form of user interface while a touch tone interface 166 is typically the least expensive form of user interface.
Customer satisfaction 136 is an indication of the degree to which callers, customers, or constituents are satisfied with the particular user interface. Automation rate 138 is an indication of the rate at which user interface selection is more for automated systems (such as a touch tone or directed dialogue system) versus non-automated systems (such as a service representative). Task completion rate 140 is the rate of successful completion of tasks by a particular user interface type. In a particular embodiment task completion rate 140 may be specific to the successful task completion rate of a particular user interface type to a particular node or a particular communication task module (as shown in
Confidence of outcome 144 is an indication of the likelihood that a particular node will be successfully completed. Time in system 146 is a reflection of the average time a user interface type takes to complete a particular node. List length 148 is a node specific characteristic reflective of the number of list options associated with a particular node. Interface from previous state 150 is an indication of the user interface type that was used by the previous node. Dialogue state counter 152 is a counter to keep track of the number of times a user has used a particular dialogue state for a particular node. The dialogue state counter is intended to indicate when a user continues to fail to complete a task after several attempts using a particular user interface type.
The use of tasks broken down into nodes as well as dialogue state counter 152 helps the customer from "going backward" in the interaction. "Going backward" occurs when the interface style does not change and the customer fails in accomplishing their task with a particular style (for whatever reason), and the customer may have to repeat information. In other words, the customer may be asked to re-enter information that they previously provided. With this invention, the library provides a dialogue model knowing the current state of information which then precludes or avoids prompting the user to re-enter previously acquired information.
Criteria evaluation module 114 retrieves the criteria 132 and corresponding weights 154 as described with respect to criteria valuation module 18 shown in
Criteria scores 170 are particular to each user interface type and a criteria score corresponding to each criteria 132 listed within criteria library 130 is preferably maintained. Criteria scores 170 are preferably a relative reflection of the strength of each particular interface type with respect to each criteria 132. For example, with respect to cost 134, statistical language module 162 will have a lower criteria score than directed dialogue module 164 because a statistical language model type interface 162 is typically more expensive than directed dialogue type interface 164. However, touch tone type interface 166 will have a higher criteria score than a directed dialogue interface and a service representative type interface 168 will have a lower criteria score 170 than a statistical language model 162 type user interface.
User interface scoring module 116 retrieves criteria score information 170 from user interface library 160 similar to the operation of interface scoring module 20 as described with respect to
In the present embodiment after user interface scoring module 116 selects an appropriate user interface type, persona consideration module 116 interfaces with persona library 180 to determine whether the selected user interface is appropriate for a particular call. Persona library 180 includes a number of call specific factors including age 182, gender 184, choice of words 186, pitch 188, modulation 190, and attitude of 192. For each factor persona library 180 also includes persona score of 194. In an alternative embodiment, more or fewer call specific factors may be included within persona library 180. In the present embodiment, persona consideration module 118 operates similarly to persona evaluation module 24 as shown in
After the persona consideration module approves of the interface selection, the node is advanced to allow interaction with user 120. If the node is successfully completed, the method is repeated for the next node. If the node is not successfully completed 124, criteria evaluation module 114 reconsiders the criteria 132 contained within criteria library 130 for the particular node 112. In effect, the process is repeated. In addition, information related to handling node 112 is incorporated into feedback module 128. Feedback module 128 interacts with user interface library 160 to adjust criteria scores 170 and with criteria library 130 to adjust criteria weights 154 appropriately.
Now referring to
In some embodiments (not expressly shown), an additional step may be implemented following selection step 216. This added step would preferably gather feed back information pertaining to the results of the customer's experience with the first node. For example, if the customer fails to successfully complete the first node or if there is a high background noise, this information may be considered for the next step, 218. This additional step my then be repeated after each subsequent selection step 222 and 228.
Next, a selection criteria for a second node of a particular task are determined 218. The selected criteria for the second node of the tasks are then weighed or scored 220 and an appropriate dialogue module is selected to complete the second node of the particular task 222. These steps are then repeated for each ensuing node of a task such that for the nth node of a particular task the appropriate criteria are determined 224 and then scored or weighed 226 to determine and select an appropriate dialogue task 228.
The present invention advantageously allows the unique advantages of particular dialogue models matched with nodes to the customer's and organization's advantage. The selection of which dialogue model is a dynamic and customizable approach that can be adapted over time based on the priorities defined by the company, user behavior, and system performance.
Now referring to
In the present embodiment, criteria matrix 230 may also be referred to a VUI Criteria Matrix or a dialogue selection matrix. Criteria matrix 230 includes a criteria weight module 236, criteria score module 238, dialogue scoring module 240 and dialogue selection table 242. Criteria weight module 236 is in operative communication with interface criteria weight library 232 and may selectively obtain weight values 246 for criteria 244. Criteria score module 238 is also in operative communication with criteria score library 234 and may selectively obtain score values 254 for criteria 252. Dialogue scoring module 240 uses the criteria weight values 246 and criteria score values 254 to calculate a dialogue score.
In the present embodiment dialogue scoring module 240 may calculate a dialogue score using the formula:
DS=dialogue score
N=criteria type
W=criteria weight
S=criteria score
X=number of criteria.
An example operation, single criteria score is calculated from an instance where a single criteria type is being evaluated such as:
In another example evaluation, three criteria types are considered in the calculation:
In the alternate embodiments, additional criteria types may be included in the calculation of the dialogue score.
Criteria Matrix 230 further includes dialogue selection table 242. Dialogue selection table 242, as further described in
In the present embodiment, interface criteria weight library 232 stores criteria 244 and corresponding weight valves 246. Criteria score library 234 stores criteria 252 (which corresponds to criteria 244 stored in criteria weight library 232) and corresponding criteria scores 254. In an alternate embodiment, criteria weights 246 and criteria scores 254 may be stored within a single library or database which may be incorporated into criteria matrix 230. Further, criteria types 244 listed in
Criteria matrix 230 further includes feedback module 260. Feedback module 200 establishes whether a selected dialogue type has successfully completed a communication action. Feedback module 260 adjust criteria weights 246, criteria scores 254, or dialogue selection table 242 to achieve defined performance and business goals. Criteria weights 246, criteria scores 254 and dialogue selection table 242 may also be manually adjusted by a system administrator as performance and business needs dictate.
Now referring to
Although the disclosed embodiments have been described in detail, it should be understood that various changes, substitutions, and alterations can be made to the embodiments without departing from their spirit and scope.
|Cited Patent
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|Scherer; Gordon F.
|Call processing system with call screening
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|Andersen Consulting Llp
|Virtual customer sales and service center and method
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|System and method for retrieving customer information at a transaction center
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|Method and apparatus for determining and initiating interaction directionality within a multimedia communication center
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|Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
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|Interface engine for managing business processes within a multimedia communication-center
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|At&T Corp.
|Method and apparatus for intelligent routing of incoming calls to representatives in a call center
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|Telephone call processing in an interactive voice response call management system
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|Sep 12, 2006
|Fujitsu Limited
|Voice interactive system and voice interactive method
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|Methods and apparatus for automated monitoring and action taking based on decision support mechanism
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|Mar 28, 2002
|Reese Ralph H.
|Machine assisted system for processing and responding to requests
|Citing Patent
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|At&T Intellectual Property I, L.P.
|System and method for facilitating call routing using speech recognition
|Nov 22, 2011
|At& T Intellectual Property I, L.P.
|Apparatuses and methods for interactive communication concerning multimedia content
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|At&T Intellectual Property I, L.P.
|Systems, methods, and computer program products for providing interactive content
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|System and method for enhanced hot key delivery
|Nov 27, 2012
|At&T Intellectual Property I, Lp
|System, method and computer program for enabling an interactive game
|Mar 19, 2013
|At& T Intellectual Property I, L.P.
|Interactive program manager and methods for presenting program content
|Jan 2, 2003
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|At&T Intellectual Property I, L.P.
|System and method for providing television services
|Aug 29, 2005
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|At&T Intellectual Property I, L.P.
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|Jun 30, 2003
|Jan 21, 2014
|At&T Intellectual Property I, L.P.
|System and method for providing interactive media content over a network
|Oct 24, 2012
|Feb 18, 2014
|At&T Intellectual Property I, L.P.
|System, method and computer program for enabling an interactive game
|Dec 16, 2011
|Feb 25, 2014
|At&T Intellectual Property, L.P.
|Dynamic load balancing between multiple locations with different telephony system
|Jan 2, 2003
|Aug 26, 2014
|At&T Intellectual Property I, L.P.
|System and method for providing television services
|Dec 22, 2006
|Dec 16, 2014
|At&T Intellectual Property I, L.P.
|System and method for providing television services
|Jun 17, 2013
|Feb 24, 2015
|At&T Intellectual Property I, L.P.
|System and method for providing media content and interactive content
|Feb 18, 2013
|Dec 22, 2015
|At&T Intellectual Property I, L.P.
|Interactive program manager and methods for presenting program content
|Feb 1, 2007
|May 31, 2016
|i-COMMAND LTD
|Human-like response emulator
|Jan 13, 2006
|Jul 19, 2007
|Phillip Weeks
|Systems, methods, and computer program products for providing interactive content
|Aug 6, 2007
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|Knott Benjamin A
|System and method for facilitating call routing using speech recognition
|Feb 1, 2007
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|Hr3D Pty Ltd
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|U.S. Classification
|715/747, 379/88.14, 379/265.02, 715/978, 715/866, 379/265.13, 379/265.11, 715/727, 715/744, 379/93.11, 379/93.09
|International Classification
|Cooperative Classification
|European Classification
|Sep 10, 2003
Owner name: SBC KNOWLEDGE VENTURES, L.P., NEVADA
Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNORS:BUSHEY, ROBERT R.;KNOTT, BENJAMIN A.;PASQUALE, THEODORE B.;REEL/FRAME:014482/0927
Effective date: 20030909
|Jul 10, 2006
Owner name: AT&T KNOWLEDGE VENTURES, L.P., TEXAS
Free format text: CHANGE OF NAME;ASSIGNOR:SBC KNOWLEDGE VENTURES, L.P.;REEL/FRAME:018079/0189
Effective date: 20060224
|Dec 28, 2010
|Fee payment
Year of fee payment: 4
|Dec 29, 2014
|Fee payment
Year of fee payment: 8
|Mar 28, 2016
Owner name: AT&T INTELLECTUAL PROPERTY I, L.P., GEORGIA
Free format text: CHANGE OF NAME;ASSIGNOR:AT&T KNOWLEDGE VENTURES, L.P.;REEL/FRAME:038266/0714
Effective date: 20071001


text:
Salman can be India's James Bond: Kabir Khan
Kabir Khan, who cast Salman as a RAW agent in 'Ek Tha Tiger', says the actor is apt to become India's James Bond.
Mumbai: Director Kabir Khan, who cast Salman Khan as a RAW agent in 'Ek Tha Tiger', says the actor is apt to become India's James Bond. "Salman, I think, has the charisma and the sheer presence that a Bond needs," the 41-year-old said here Wednesday at the premiere of latest 007 movie 'Skyfall'.
"You look at him, he is strong, silent. But you know when he, sort of, goes into action, there is going to be a lot of thrill," he added.
Kabir said: "When I was making 'Ek Tha Tiger', I was conscious that we didn't want to do a Bond because I feel that there is a difference between Hindi films and Hollywood films."
"In our films, even in love stories, our heroes are James Bond, so there has to be a differentiator."
However, Kabir did incorporate a few aspects of Bond movies.
"We stayed away from the sort of Bond style of presenting an agent. Yes, the action we took, a lot of effort was taken to make it international and it was probably very similar to the kind of action that you see nowadays in the new Bond films, more realistic," he said.
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text:
full size
Product Details
A must-have shift dress with two of our favorite design details (scalloped trim! grommets!) that you'll be wearing all spring—and summer too.
Size & Fit Details
Scalloped dress with grommets
Rated 4.3 out of 5 by 10 reviewers.
Rated 5 out of 5 by H333 Really Cute in Red! Tried this on in store today in the red color. I liked the red color the most and then the chambray color. The navy blue is very nautical and not my favorite. Anyways, this is a very cute dress and has a forgiving style. Strikes me as a cute day dress. I am 5'4", 122 lbs and 32B. The size 2 fit nicely with a little extra wiggle room...even through the hip area. Usually with a dress cut like this I would be a size 4 (I am a true size 4 in all my pants and size 27 in jeans)...the size 4 in this dress would have looked like a tent on me. Needless to say, the dress was not on sale in store today...but when I got home, I noticed it is on sale online....so I'm ordering it! The fabric is on the sturdy side, not a thin or sheer fabric. April 1, 2016
Rated 4 out of 5 by Shopsalot Nice Casual, Comfortable Dress This dress is is a nice easy style that would be comfortable to wear all day. I ordered the red version on line and was a tad disappointed in the fabric. It was a little too polyester-ish for me, and it makes if feel like less of the fun summer dress I envisioned. The fabric seems like it might be a mismatch to the style, but the color was good. I ended up returning it because I didn't like the cut of the arm holes. They were a little to big and revealed a little too much skin under and around my arms. I'm sure it would be fine on somebody a little younger and a little plumper than me. I usually wear a 2 or a 0 in J Crew dresses (what's up with the vanity sizing lately?), and I ordered the 0 in this dress. I think it runs a tiny bit bigger than other JC dress I have, but I would have kept the 0 if not for the arm holes. For reference I'm 5'4", 105, 33-26-34. June 8, 2016
Rated 5 out of 5 by Mary beautiful navy dress I am usually a size 4 but in fitted dresses with a back zip a size 6. I ordered this in the petit size 8 as the 6 was sold out and it fits perfectly. I'm 5 1 and it hits just above knee. The heavier fabric make it look very dressy especially in an office or a daytime event April 6, 2016
Rated 4 out of 5 by Eicir Perfect for any occasion! I bought this dress for a bridal shower and it was perfect for the occasion. Every time I wear it I receive so many compliments on it! I have worn it with flats and heels. I like that it can be dressed up or dressed down Sizing wise, I bought it in my normal JCrew size and it fits great! April 14, 2016
Rated 5 out of 5 by Nocknock So cute in red! I tried on the grommet dress in the stripes and was not happy with the horizontal placement. The grommets added a cute detail and the red color is stunning. The fact the it was on sale was an added bonus! June 8, 2016


text:
Sign up for transit alerts and get notified via text or email if your bus is running late, giving you time to adjust your travel plans. Sign up here.
Monsoon Warning
Please be aware that during
the summer monsoon
season, routes may
experience delays
and/or detours. We will
post information on this
site when possible, but
please contact Sun Tran's
Customer Service Center at
792-9222 for more immediate information
Routes currently affected:
Some bus routes are affected by multiple events. Please review all Alerts & Detours listings to see if your route is affected. Note: there may be temporary detours or service changes not listed below.
- 10
- – Flowing Wells
- 11
- – Alvernon
- 16
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- 37
- – Pantano
- – Northwest-UA Express
- – Northwest-Downtown Express
- – Northwest-Aero Park Express
- 25
- – S. Park Avenue
Rider Alerts
Tucson Airport stop temporary change
Routes 11, 25
Due to construction at the bus stop located at the Tucson International Airport, Sun Tran routes 11 and 25 will pick up and drop off passengers near the regular stop. Please note buses will be unable to stop right at the bus stop.
I-10/Ina Road Interchange could impact routes
Routes 102X, 103X, 202X
The work on the I-10/Ina Road interchange could impact Sun Express Routes 102X, 103X, and 202X, as well as Sun Shuttle Routes 412 and 413. Please expect possible delays or potential temporary detours. Route and schedule changes will be noted in the new Ride Guide, effective September 26. See new schedules up online now. Download PDF
Effective Sept. 25, Route 37 incorrect on page 53 in Ride Guide
Route 37
Effective September 25, Route 37 has made route adjustments and will no longer travel Sabino Canyon and Cloud Roads. The route will terminate at Udall Station (Sabino Canyon/Tanque Verde). The route schedule and map in the upcoming Ride Guide (on pages 86-87) are correct but the change is NOT reflected on page 53 and is incorrect. Please refer to page 86 FOR CORRECT MAP.
Effective Sept. 25, Route 11 incorrect on page 53 in Ride Guide
Route 11
Effective September 25, Route 11 schedule and map in the upcoming Ride Guide (on pages 43-45) are correct but the route change is NOT reflected on page 53 and is incorrect. Please refer to page 43 FOR CORRECT MAP.
Stop temporarily moved due to construction
Route 25
The Route 25 stop on the NW corner of Valencia at Tucson Blvd has been temporarily moved due to construction in the area. Please board on Tucson Blvd south of Valencia at Executive Drive (SE corner).
Route 16 & 10 SB on detour due to construction
Routes 10, 16
Due to a construction project, Route 16 will be unable to service Stone Avenue between Drachman and Speedway and Route 10 will be unable to service Main between Drachman and Speedway. Passengers are asked to please board at the bus stop on Stone and Speedway by 1st Avenue.
Route 11 Detour Due Alvernon/22nd Project
Route 11
Due to the 22nd Street sewer augmentation project, starting on September 22, Route 11 will be unable to service stops on Alvernon and 22nd (NE corner), Alvernon and Santa Barbara (NE Corner) an dAlvernon and Hayne. Passengers are asked to please board at existing stops along the route and expect possible delays as all traffic will have one travel lane in each direction.


text:
Construction for Hyatt Place Baltimore Begins
Tuesday September 17th, 2013 - 10:01AM
These are shortcuts to your favorite social networking and bookmark sites. Add this story to your Facebook page, del.icio.us, DiggIt, and many others!
BALTIMORE—Hyatt Hotels Corporation and Englewood LLC will begin construction of the 208-room Hyatt Place Hotel to be developed in downtown Baltimore. The property's opening is planned for fall 2014.
Hyatt Place Baltimore/Inner Harbor will be located at 511 South Central Avenue, located near the Baltimore Harbor and the planned Harbor Point mixed-use development. Interstate Hotels and Resorts will manage the hotel. The hotel architect is Cooper Carry, and the general contractor is Armada Hoffler.
Upon completion, Hyatt Place Baltimore/Inner Harbor will contain 208 guestrooms. All rooms will feature a 42-in. high definition, flat-panel TV, a Hyatt Grand Bed, a refrigerator and seating area that includes an 8-ft. sectional sofa sleeper.
Each room will be served by a central HVAC system and will incorporate bathrooms with glass-enclosed showers. Every guestroom is also equipped with a media center that allows electronic devices to plug directly into the television, giving guests instant access to the technological amenities they are accustomed to accessing at home or in the office.
The planned building will also contain approximately 14,000 sq. ft. of retail space, which will be owned and operated by Chesapeake Real Estate Group of Baltimore.
"We look forward to establishing the Hyatt Place Baltimore/Inner Harbor as an important contributor to the diverse, mixed-use environment that is developing in and around Harbor East and to Baltimore's overall hospitality industry," stated Ken Finkelstein, president of Englewood LLC.
Tags: Hyatt Hotels Corporation • Hospitality • Construction/Renovation • Ownership • Management Companies •
For our special report, "A View from the C-Suite," we took the temperature, so to speak, of executives representing our broader readership to present the views from not only the brands, but from leaders who head owner, broker, lender and management firms. Our executive lineup in this issue includes Jim Merkel, CEO, Rockbridge; Teague Hunter, president, Hunter Hotel Advisors; Jon Wright, president/CEO, Access Point Financial; John Belden, president/CEO, Davidson Hotels & Resorts; and Keith Cline, president/CEO, La Quinta Holdings Inc.
Radisson RED to Debut in Minneapolis in November »
Anbang to Complete Acquisition of Strategic Hotels & Resorts
Kimpton Unveils Plans for Miami Property
Hyatt to Convert Nashville, TN Building Into Luxury Hotel
HB ON THE SCENE: The Lodging Conference—Positive Vibe Still Permeating Industry
New Brand Artistry Hotels Launches
First Dual-Brand AC Hotels, Le Méridien Tops Off in Denver
Destination Hotels, Commune Hotels & Resorts Intro Two Roads Hospitality
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Great service and. Great staff!
I have 3 kids who are Terror on their IPhones. I always go to Alberta Computers. Their service is great, always have the phones back in about 30minutes. Price is always very reasonable and the staff is always polite and friendly. I have a feeling I will see them often :) and because of the great service,I will always choose Alberta Computers.


text:
Communications satellite launched into space
CAPE CANAVERAL, Fla. - A communications satellite has been launched from the Cape Canaveral Air Force Station.
The rocket carried the Asiasat-8 spacecraft which will support direct broadcasting, private networks and broadband connectivity for customers in China, India, Southeast Asia and the Middle East. The four beam satellite will join a constellation of other satellites in geostationary orbit serving various parts of the eastern hemisphere.
This is the 11th flight for the Falcon 9, the second in less than a month.
An abort was called due to technical issues seconds before a lift off at the beginning of the window around 1:30 a.m., followed by a scrub. After evaluating situation launch officials decided to make a second attempt. The rocket launched at 4 a.m.


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Perfect for finishing off the latest project or prototype. Also great for replacing lost or damaged feet on existing equipment. Non-skid rubber material helps stabilize enclosure while protecting shelf finish. Peel and stick adhesive allows easy application. Black color, four per package.
Easy to find products and order. Items shipped and arrived without hassle.


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Apache Historical Society Museum
101 W Evans Ave
Apache, OK 73006
Built in 1901-02, this two story sandstone structure originally housed the Apache State Bank, as well as other ... read more...
10874 N 1920 Rd
Sayre, OK 73662
The Flying W Guest Ranch offers a large variety of activities and entertainment for guests of all ages. Test your skills ... read more...
824 W Main
Duncan, OK 73534
Duncan Little Theatre provides an extremely varied program of plays musicals, assorted dinner theatres and melodramas ... read more...
220 E Cummins Rd
Hinton, OK 73047
Head to Hinton for fun games and a good time at Casino Oklahoma. This 30,000 sq ft facility has it all from table games ... read more...
814 W Oak
Duncan, OK 73533
This 1918 prairie-style, two-story brick home is one of the best remaining brick examples of prairie-style in ... read more...
112 W Main St
Sayre, OK 73662
Gallery @ 112 aims to provide an artistic experience for rural, small town schoolchildren while also encouraging ... read more...
23510 State Hwy 58
Lawton, OK 73507
Fed by streams from the Wichita Mountains this lake, located just north of Lawton, has 2398 acres with 21 miles of ... read more...
Great Plains State Park
Mountain Park, OK 73559
The Granite Hills Trail System, located within Great Plains State Park on the southeastern edge of Tom Steed Reservoir, ... read more...
The Gallery of Art Building
Anadarko, OK 73005
Native American artist Huzo Paddlety created a 120-foot mural on the walls of Anadarko's Gallery of Art. This ... read more...
805 W Main St
Duncan, OK 73533
Visit Butterfields Antiques in Duncan and shop for unique antiques and collectibles till you drop. Browse the ... read more...
Email: email@example.com