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Home » Companies » Mortgage Companies
Chase Home Finance
About Chase Home Finance
We are very successful at getting our clients out of foreclosure. If you need assistance with Chase Home Finance please feel free to contact us to see what we can do for you.
From their website:
"At Chase, we believe smart solutions can change your financial outlook. Whether you work with us online or offline, our expert loan specialists will be with you every step of the way and give you the information you need to make a smart choice."
Chase Home Finance's Parent Company is: Chase Manhattan Bank
Blog Entries about Chase Home Finance
- Avoid Foreclosure with Chase
- Chase won't give Loan Modification
- Need help with short sale
- Avoid Foreclosure with Chase Home Finance
- Please contact ASAP!
- What is the best way to get your loan current with Chase?
- Chase just approved our Partial Claim
- I used to make good money but am now on Disability
- Please help me Stop the Foreclosure without filing Bankruptcy
- We have lost 50% of the value of our home, why should I keep paying Chase for it?
- Can a short Sale be done in 30 days
- We separated but the mortgage did not
- I fell for the Nigerian check fraud, now I am facing foreclosure
- Has anyone been succesfull with a Deed-in-Lieu with Chase?
- I can Tattoo foreclosure on your butt!
- Chase will not communicate with me in writing
- I got married, bought a house... now what?
- Should I file bankruptcy to stop the foreclosure?
- Foreclosure has started, is there anything that can be done with Chase now?
- Chase escrowed my taxes because I did not pay them, can they do this?
Sister Companies
Checked Better Business Bureau: Yes
Better Business Bureau Issues
From the BBB website:
"The company has an unsatisfactory record with the Bureau due to failure to respond to one or more complaints and or two or more otherwise unresolved complaints.
The Bureau processed a total of 563 complaints about this company in the last 36 months, our standard reporting period. Of the total of 554 complaints closed in 36 months, 182 were closed in the last year."
Chase Home Finance's Contact Information
|Web Site:
|3415 Vision Dr
Columbus OH 43219
Chase Home Finance Success Stories from our clients:
We would like to demonstrate to you what we call success. When we save someone's home they are approved for a "Workout" with their Mortgage Company. The Mortgage Company will forward a contract for the client to sign going over the terms of the workout. This workout has many different options and terms. This is a small sample of some of the workouts we have negotiated for our clients and should give you an idea of what we can do for you. Please call us if you have any questions.
Files & Photos
Reader Comments & Ratings
Average Rating: (2.1/5)
by William Stanley JR From Lynchburg, VA on December 02, 2014
by Anonymous From Palmetto, FL on October 27, 2014
I've been trying to get assistance, but the only options for a modification they give me are for me to sell my home or pay a lump sum to get current. If I could pay the lump sum, I wouldn't be asking for help.
by Anonymous From Palmetto, FL on October 27, 2014
I've been trying to get assistance, but the only options for a modification they give me are for me to sell my home or pay a lump sum to get current. If I could pay the lump sum, I wouldn't be asking for help.
by ernest epley From Carencro, LA on October 15, 2014
I was told that while the modification was in under writers we didn't have to make a payment that we would work them out on the back end. when the mod was denied we owed four payments!!
by Jenn Martin From Ephrata, PA on June 23, 2014
Have been trying to get help for almost a year from chase and they will not help.
by Garry Farren From Indianapolis, IN on June 10, 2014
Impossible and dishonest!
by greg fergerson From Flintville, TN on June 07, 2014
by Anonymous From Maumee, OH on April 23, 2014
We have been trying to get Chase to work with us. We have done everything they ask only to get continuously denied a modification or help.
by Lamena Mcilwaine From Charlotte, NC on March 03, 2014
by BILLY WRIGHT From Arlington, TX on March 02, 2014
by William Lloyd From Camden, SC on January 31, 2014
We contacted Chase repeatedly about any options to help with arrears on the mortgage. we were repeatedly told we did not qualify for a loan modification. We knew that. We just wanted to know if there were options to help with the arrears. We have been trying to get some help from Chase concerning the $25,000 in arrears for over 2 years.
by Drexel Harris From Pompano Beach, FL on January 15, 2014
It's chase need I say more
by dean jearls From Clinton Township, MI on January 07, 2014
by Mickey Irvin From Panama City Beach, FL on January 06, 2014
Chase has turned me down twice for modification and are not willing to work with me.
by Anonymous From Mullins, SC on December 29, 2013
Chase has done nothing but give me the runaround. They will not approve modification because it is always one more thing that was missing.
by ruper inver From Schenectady, NY on December 24, 2013
by Crystal Johns From Chipley, FL on November 25, 2013
by Anonymous From Panama City Beach, FL on November 21, 2013
I have been trying for a year to get CHASE to help me with a Principal Reduction and a Modification. They are not willing to help me.
by Maria Rosas From Gadsden, AZ on November 17, 2013
by wanda,ron hurley From Crisfield, MD on November 04, 2013
They won't let us get a mod
by Anonymous From Sheridan, WY on October 23, 2013
They are vindictive and give wrong advice. They constantly harass you and lie to you. They are the worst company I have ever dealt with. They say they will work with you but then they deny everything. They are rude and inconsiderate of home owners.
by Evelyn Gonzalez From Bay Shore, NY on October 10, 2013
Very hard to deal with
by Charles kashauer From Shippensburg, PA on September 25, 2013
by Katherin Matolcsy From Eagle River, AK on August 14, 2013
by Alma Arroyo From Chatsworth, GA on August 14, 2013
by GARY ERVIN From Charlotte, NC on July 26, 2013
by Ron Houk From Chandler, AZ on May 28, 2013
They are not willing to assis with loan modifications and no one ever has the correct information. 4x we have tried to get a loan mod only to be told after we receive a letter denying that it is still under review or there was a document not submitted. Horrible, we never had Chase as our original mortgager. We were unfortunate enough to go with WAMU and they were bought out. Chase is heartless and only cares about their profits.
by Anonymous From Topeka, KS on May 16, 2013
husband and i have went throught alots of what have been said with dealing with them They will cause you alots of problems yes lied to you and no help. we all should get together and file a law suit we will be there.
by H King From Longmont, CO on May 07, 2013
I had applied several time for a loan modification. Each time I was denied for a different reason. In the beginning my application was continuously denied for missing and/or expired documents, although I had submitted what was required on time. I had also been denied to due to home valuation, (the reported value of my home was drastically different that Chase listed), not enough income and then too much income. Initially I was told I was not legally entitled to know who my investor was. Also, in the beginning one of the customer service representatives berated me for my past payments and put my home into short sale, without my permission. My house fell into foreclosure due to my divorce and I have tried to work with Chase since, and have met with nothing but frustration, every time being denied for a different reason.
by Tony Edwards From Enid, OK on May 07, 2013
by kathleen coker From Simi Valley, CA on April 23, 2013
by Anonymous From Potosi, MO on April 19, 2013
by Sonia Stockton From Lima, OH on April 16, 2013
by Alan Smith From Charleston, SC on April 12, 2013
I went through a trial mod I made 2 payments on the 1st of the month . The last payment I made a fews late the rep told me to make the payment and the permanent mod will go thru. they took my payments out of the bank the n called and said the underwriting dept Kicked the mod out. I have to reapply.
by Lisa Garcia From Santa Paula, CA on April 10, 2013
They are the worst, heartless, rude, or so i thought. Then I found out that when WAMU turned over our loan to Chase in 2003, in 2004. Chase turned ours over to FANNIE MAE, WE NEVER WERE NOTIFIED!!! I just spoke to my "FANNIE MAE SPECIALIST YESTERDAY, now i have found the RUDEST, MOST HEARTLESS PEOPLE!!!
by Anonymous From Spring Grove, IL on April 09, 2013
by jerry grah From Dallas, TX on April 07, 2013
by George Puente From Mcallen, TX on March 25, 2013
by Maria From Wildwood, NJ on March 21, 2013
Chase has been making it very hard for us,they will not accept most of my past due balance and 2 families will be homeless because they WILL NOT WORK WITH US. We had to spend most of our money to fix the house after Sandy which is why we are behind. Very sad how they get all this government bail-out money and yet they DO NOT HELP THE CONSUMER.
by Anonymous From Lebanon, PA on March 10, 2013
by Anonymous From King City, CA on March 05, 2013
I am angry that after foreclosure my ex was able to get the refund for the lawsuit and not myself. I don't understand we were both on the loan. Can someone please help me understand
by Anonymous From Perrinton, MI on February 25, 2013
Not necessarily Chase but LCS is rude at times. when I first got the house my taxes, insurance and sewer/trash/water was all fixed into my payment. it has changed hands so many times that the payment is just the payment the escrow account got lost somewhere along the line.
by Paul Maxim From Seattle, WA on February 23, 2013
by Anonymous From Bellevue, NE on February 13, 2013
Only the last agent (they changed agents on me 4 times) Roger Form was i able to contact consistently and make progress until my arm was broken in DEC 2012. I went through their Modification process 3 times in 2012 and forbearance process once in 2012. I am an American Indian on Tribal roll with Menominee tribe of Wisconsin and I am starting to wonder if this has something to do with their decisions against changing a loan that has never been refinanced or have a second mortgage and still charging 5.75% ????
by John Martin From Fredericksburg, VA on February 06, 2013
I have never seen or heard of any company getting away with . I thought it was illegal to commit fraud.
by Edwin Colon From Ozone Park, NY on February 05, 2013
by Fredrick Wray From Boiling Springs, NC on January 28, 2013
by Fredrick Wray From Boiling Springs, NC on January 28, 2013
by Anonymous From Sandusky, MI on January 27, 2013
by Anonymous From Durango, IA on January 26, 2013
by sasha emery From Glenn, CA on January 19, 2013
horrible mean , third modification and will not budge horrible company , and they supported the Genocide of human beings in Darfur.
by Anonymous From Winston Salem, NC on December 31, 2012
They truly don't try to help with saving homes. The loan modification payments are still the same as the regular payments.
by ALEX YOUNG From Saint Louis, MO on December 29, 2012
by Anonymous From Fort Lauderdale, FL on December 24, 2012
by Tanya Maisonet From Columbia, SC on December 22, 2012
Chase has been very unfair to me. Chase have lied to me about helping me save my home. Chase is the worse company to work with if you fall into hardship.
by BRENDA WILLIAMS From Chicago, IL on November 24, 2012
by Anonymous From Blountville, TN on November 18, 2012
by Elaine Moses From Charlotte, NC on November 11, 2012
by Anonymous From Batavia, NY on October 29, 2012
by Andrew Brink From West Fargo, ND on October 28, 2012
by Anonymous From North Branch, MN on October 25, 2012
CHASE WAS UNWILLING TO HELP ME AVOID Foreclosure BACK IN MAY OF 2010- I HAD ALL THE MONEY FOR THE PAYMENTS THAT I HAD GOTTEN BEHIND ON, BUT CHASE Wouldn't WAIVE ANY OF THEIR ATTORNEY FEES OR WORK WITH ME ON THE LATE FEES THAT HAD BEEN APPLIED. INSTEAD OF WORKING WITH ME, I WAS SERVED PAPERS WITH A DATE FOR THE SHERIFFS SALE (2 WEEKS AFTER I WAS SERVED) SO I HAD NO CHOICE BUT TO FILE CHAPTER 13 BANKRUPTCY. I'm VERY UNHAPPY WITH THEM STILL.
by foster lindsey From Columbus, MS on October 09, 2012
by Lovie Adger From Kansas City, MO on October 05, 2012
by Damien Clinton From Mocksville, NC on September 07, 2012
We made repeated attempts to make partial payments until we could get caught up, but they refused
by Kenneth Summerville From Chino, CA on September 02, 2012
by Anonymous From Cleveland, OK on August 29, 2012
We have tried to work with them for two years...my husband was hurt on the job, had a major back surgery, then lost his job after recovery, and they will not work with us. They have strung us along on the "modification" process and we still have gotten no where.
by Anonymous From Coatesville, PA on August 27, 2012
by Sheryl From Reno, NV on August 16, 2012
Chase Home Finance would not work with me in spite of fraudulent home loan (based on homeowner association fraud and embezzlement). The loan is fraud and should be rescinded. Chase reneged/breached contract for loan modification, refused all other workout options - short sale, deed in lieu, etc. If Chase ever goes bankrupt, I won't shed any tears.
by patricia gilliam From Fairfax, VA on August 16, 2012
MAking all attempts to prevent foreclosure. Sale date is 7 days away and unable to get a "reinstatement letter" so I can get funds from hardship withdraw to prevent foreclosure and then work on loan modification. Time is of essence and it seems that Chase wants this to go to foreclosure despite it DOES NOT HAVE TO. I have funds available, but documentation to obtain those funds is taking too long and I feel that I am going to foreclosure because there is NO ONE available to assist me.
by amy workley From Findlay, OH on August 01, 2012
we tried modification, and have been strung along for 2 years. they told us to not make payments and we are not in foreclosure in modification. Sheriff at my door yesterday for a sale date. we have not been notified or contacted. we have chronically submitted over and over the packet
by Anonymous From Seattle, WA on July 30, 2012
by Mandi Walker From Binghamton, NY on July 25, 2012
Interest rate too high
by debra rice From Mastic Beach, NY on July 24, 2012
by Anonymous From Augusta, GA on July 24, 2012
They are no help at all and can't hardly get them to answer the phone.
by kenny fights From Lugoff, SC on July 19, 2012
Liars and con artist...I want to sue them for the pain and stress they have caused...I am sure I am alone and want the same for everyone else the have done this to..
by Anonymous From Brandon, MS on July 16, 2012
by Sonia Bueno From Oxford, MI on July 12, 2012
by Amanda Bullard From Willard, NC on July 10, 2012
by Anonymous From Albuquerque, NM on July 09, 2012
They do not answer any phone calls. When you get a person on the phone all they tell you is they are working on your modification but cannot give any specific current information. It is a joke.
by paul singh From Elk Grove, CA on July 07, 2012
by Elsa Betancourt From Carrizo Springs, TX on June 28, 2012
by Elsa Betancourt From Carrizo Springs, TX on June 28, 2012
by Anonymous From Alexander, NC on June 23, 2012
by Henry Glees From South Holland, IL on June 22, 2012
by Henry Glees From South Holland, IL on June 20, 2012
A little while back, I tried to get a loan modification from Chase. At the time, my note was $636. Chase increase my house note by $221. I don't know of anybody that gets that kind of a pay raise.
by Anonymous From Broken Bow, OK on June 18, 2012
very hard to contact my account manager. seemed he was never in the office. talked to approximately 10 different people and they all told me something different.
by Anonymous From Pittsfield, MA on June 17, 2012
by Anonymous From Sugar Land, TX on June 14, 2012
Too much run around
by Anonymous From Greensboro, NC on June 12, 2012
by Rebecca Valdez From La Joya, TX on June 09, 2012
by Anonymous From Mechanicsville, MD on June 04, 2012
by Pat Allen From Austin, TX on May 30, 2012
by RICK BENNINGFIELD From Denver City, TX on May 16, 2012
by Anonymous From Fort Worth, TX on May 09, 2012
not willing to help me on modification
by amanda bryant From Norman, OK on May 08, 2012
I can't even describe how horrible this company is! As with everyone else on here we had lost paper work, repeated transfer to non existent departments, 3 short sales Chase botched, were forced to file bankruptcy and no are still being hounded by chase and they will not foreclose or take title of our house.
by Cathy Garcia From Los Lunas, NM on April 28, 2012
by Anonymous From Schenectady, NY on April 20, 2012
by Ronald Goodman From Cochise, AZ on March 25, 2012
Said they would send a package in the mail to help me with this. That was 2 months ago.
by Anonymous From Downers Grove, IL on March 22, 2012
I could not get a straight answer out of anyone at Chase. They would transfer me all over and I would be on the phone for at least an hour each time I called. They kept telling me different information. I have given up trying to contact them.
by jackie mealy From Wilmington, NC on March 20, 2012
by Anonymous From Edgewood, NM on March 15, 2012
by Cyndie Reeves From Ocala, FL on March 15, 2012
They do not provide consistent or accurate information. They call anywhere from 6-7 times daily and keep you on the phone for 45 minutes to an hour. They are not at all helpful, but claim that they want to save your home.
by Anonymous From Mosinee, WI on February 29, 2012
by Lesley Cook From Leon, IA on February 28, 2012
by Anita Floyd From Conley, GA on February 28, 2012
by Anonymous From Hephzibah, GA on February 14, 2012
by Lane Philbeck From Rock Hill, SC on February 13, 2012
They say they want to help but their actions don't support their claims. I can never speak to my customer service representative, she's never available and those that I do speak with give conflicting advice. I've done everything they have asked and it only gotten me farther and farther behind so now I'm forced to work from a different angle.
by gloria k From Elk Grove Village, IL on February 10, 2012
I have tried to work with chase for two years now and they keep losing my paperwork. I am disabled and do not drive and I do not have a computer or fax, etc...This has been a total nightmare for my son and I.
by Anonymous From Philadelphia, PA on February 08, 2012
fraudulently put their name on my deed as the lender to assignment to HUD through a fraudulent mortgage insurance claim for default through FHA. Filed foreclosure and lost big time and never acquired the rights to the property needed to assign to HUD. Fraudulently assigned to HUD wjo in turn fraudulently assigned to SFJV 2002-1, LLC (joint venture partnership of HUD and Wells Fargo purchasing insurance claim pay out debt, not mortgages and notes). SFJV foreclosed with no rights and without filing under the required names of HUD and Wells Fargo. Granted summary judgment because Chase and their attorney came into court and lied to a judge to cover up their fraud. Fraudulently assigned to Citi Global Financial. None of these banks had any rights to assign anything since Chase was never assigned by original lender Mellon. No documents to prove assignment and never recorded transfer of rights. I have to claim bankruptcy to keep a house that was stolen. I never missed or was late on payments and the debt was marked as suck in settlement of Counterclaim against Chase. Chase marked mortgage paid as agreed while they were the owners (which technically was never) and also that there was no past due amount or default and that I paid on time. Before this settlement they sold the mortgage with a past due balance which they admitted after was never due. They did not correct this information with the bank they sold it to and the new bank foreclosed on an amount that was not due and on a mortgage that was marked by bank that sold it to them as paid as agreed while they owned it before selling. Chase commits fraud after fraud and never has to pay the price.
by Hélène Berg From Palm Harbor, FL on February 08, 2012
by Felicity Burris From Bellaire, TX on February 02, 2012
by Marvin Cordell From Sandston, VA on January 28, 2012
by Anonymous From Austin, TX on January 25, 2012
Modification accepted, made trial payments for a year after chase told me to do so. denied mod after all that time and now they want me to pay the arrears caused by their advice to keep paying the mod amount. They caused me to get behind in the time and confusion of the mod process. we have made this payment every month, some they take others they send back. we follow up every other day and now we are looking to have to sell short or get foreclosed on. How can following their guidelines, call to ask what we need to do, follow the advice from chase get me in this mess?? i am at a lost at how this can happen
by Anonymous From Tuscaloosa, AL on January 08, 2012
by P Milner, Indianapolis From Indianapolis, IN on January 04, 2012
I tried to short sell my home after being denied a modification. I HAD A BUYER!!! I HAD A GOOD OFFER ON MY HOME. I was assigned a short sell rep thru Chase and a Customer Service Rep. NEITHER ONE WOULD EVER RETURN MY CALLS OR ANSWER THEIR PHONE. I have to wonder if these people even exist. Chase made a counter offer thru my Realtor, which my buyer accepted. My buyer stated in their purchase agreement that they must have AN APPROVED PURCHASE AGREEMENT IN 60 DAYS. WELLLLLLLL....Chase did not approve this in 60 days....they did not decline it either. In other words, I LOST MY BUYER because Chase dropped the ball and did not get this approved in time. I called Chase many, many times while this short sale offer was valid, I could never, never talk to the people assigned to my file....so go figure. I would call Chase and just get disconnect alot of the time. Or I would get connected to the wrong department...or put on hold so long that I has to just hang up. I do not think Chase EVER had the intention to allow my home to short-sale, I believe they try to made the appearance that they are try to help people, so they do not look bad.....
by Ms. Brown From Clio, SC on December 30, 2011
CON ARTIST! The best that has ever existed. How can everybody have the same complaint and nothing be done to them. Where is the justice in this matter or the people that we voted in that can tell you exactly what is going on but HANDS are so conveniently tied. Bull*?#! Can anyone not help and by the way I am all for the lawsuit, got all my docs. Contact info. email@example.com
by Anonymous From New Bern, NC on December 29, 2011
by james hensley From Monroe, MI on December 22, 2011
only will give me the repayment plan option, which makes my payment higher
by thais thompson From Fayetteville, GA on December 22, 2011
Chase Home Finance has since sold my mortgage to J.P. Morgan Chase and they don't seem to want to help either. All I needed was for them to lower my mortgage to make it more affordable to me I cant seem to get help from any where I am 62 and I have no place to go and I don't want my belongings set out on the street
by Cindy Long From Harrodsburg, KY on December 21, 2011
by Saul Florez From Whittier, CA on December 14, 2011
by Anonymous From Charlotte, NC on December 13, 2011
by Anonymous From Fontana, CA on December 05, 2011
It doesn't seem that the department talks to each other. I continue to receive conflicting information and am at a loss on what to do next.
by Anonymous From Mount Vernon, MO on December 05, 2011
by Anonymous From Mcdonough, GA on December 04, 2011
by Emmett Smith From Warren, MI on December 02, 2011
by Anonymous From Neenah, WI on November 28, 2011
by Anonymous From Absecon, NJ on November 18, 2011
one hand doesn't always seem to know what the other hand is doing at chase. they often give me conflicting information
by Jeffrey Melvin From Arlington, TX on November 17, 2011
Awful. Multiple loan mod requests, even through a licensed HUD preparer...each one is tossed out for documentation, even though each document asked for was submitted, again, and again, and again.
by Lola Roberts From Hollywood, FL on November 13, 2011
Chase does not communicate with customers it's as if they drag the process out so the borrower goes into foreclosure. There is no warning that in the event you are not approved what the alternative are etc. They are just really bad and I'm very disappointed!!
by Anonymous From Johnson City, TN on November 12, 2011
by Lois Sutton From Versailles, KY on November 10, 2011
I called Chase, and asked for paperwork to re-instate my loan. I was told it would be mailed to me. It never arrived!!!
by Susan DeRushia From Syracuse, NY on November 09, 2011
I have applied for 3 loan modifications and have been declined for all 3. I am now in the process of the 4th request (since September) and so far I have had no communication from Chase. The entire process has been very painful to say the least.
by Meredith Dykes From Jacksonville, FL on November 09, 2011
by Drew Alleman From Gonzales, LA on November 08, 2011
by Anonymous From Houston, TX on November 02, 2011
by barbara From Inverness, FL on November 01, 2011
Chase Home Finance has joined the ranks of disgraceful mortgage lenders who victimize their customers until homeowners can no longer fight the onslaught of lies and deceit. What happened to Federal regulations, bank audits, responsible and honest business practices. My personal experience with Chase Home Mortgage has proven to be futile. Chase participated in the sub-prime lending fiasco, accepted taxpayer bailout money to survive and now refuse to lend money that would help our economy. Why did our government not take over these failing banks and sell them when they began to make profits again? Who is sanctioning an unregulated banking system? Why do the American people become victims again by greedy profit mongers? So the question is, who is benefiting from unregulated banks? There is one axiom that holds true, the higher up the crime the less likely there will be any justice. There is a commercial on television that shows a ramshackle building in an isolated frozen place who takes telephone calls from unsuspecting "customers". Peggy answers the phone but can never help the customer. Peggy from the frozen tundra is a metaphor for our banking system.
by Anonymous From Olive Hill, KY on November 01, 2011
by Anonymous From Ardmore, OK on October 29, 2011
by Anonymous From San Antonio, TX on October 28, 2011
by bianca pizana From San Antonio, TX on October 26, 2011
by Anonymous From Streetsboro, OH on October 18, 2011
When Chase's own attorney hangs up on them during mediation hearing that should tell you just how bad this company is! Even the court mediator is thoroughly disgusted with Chase. Unwilling, rude, uncompromising, threatening, harassment, and down right stupidity all define Chase Home Finance
by ANANYMOUS From Columbus, OH on October 14, 2011
by Sherri Ross From Desoto, TX on October 11, 2011
by email@example.com From Hagerstown, MD on October 04, 2011
J.P. Morgan Chase Bank actions DO NOT match their words! I am the executor of the borrower estate. The borrower had a VA loan before refinancing with Chase Manhattan. The borrower was 61 you at time of phone audio contract took place. The borrower paid on loan for 10 years, never later!...In 2003 the borrower received only a customer copy contract with interviewers name and exit number plus her signature but customer copy has no signature of borrower. I am questioning if this contract is even legal considering Chase will not allow me to be authorized on deceased borrower account although I have sent over night mail with both originals giving me rights to speak on the behalf of the deceased. I did receive a one day pass on September 26th, 2011. I asked for all signed documents of borrower signature and the contract with a copy of the audio phone contract because the borrower was under the impression he was paying CHASE life insurance since 2003!...My question is, How can the lender be Manhattan Chase in 2003 during this questionable refinance contract in 2003 but in May of 2011 Chase filed intent to foreclose and states FREDDIE MAC AS SECURED PARTY AND J.P. Morgan Chase is the servicer and when I called Nationwide insurance was told CHASE is the lender on file....I feel there is fraud in the mist of all this and I believe dad was a victim to a scam. VA loans is the lowest interest and in 2003 the customer copy states no cash from this new refinance...How do we know who really owns the house? Any help would be appreciated. Dad was a retired veteran after serving 21 years and to think CHASE is doing everything they can to keep me silent on the account and illegally locking me out of my home dating repairs and remodeling I am desperate to get to the bottom of things...PLEASE HELP and only advice I can give everyone is keep fighting and all calls if you must talk to them send them a certified notary letter of the last call details because Chase words do not match their actions so be warned and protect what is yours!
by Anonymous From Williston, VT on September 29, 2011
by Anonymous From Lake Luzerne, NY on September 25, 2011
Have nothing bad to say but its my first experience with a mortgage company.
by Kevin Colley From Central Point, OR on September 24, 2011
by Jamie Powell From Arlington, TX on September 20, 2011
by Anonymous From Martins Ferry, OH on September 19, 2011
by Anonymous From Yoder, WY on September 17, 2011
I was told about a month ago that I was able to go through the home modification program with them again. That was actually not correct at all. I also received no notification from them that I even had a sale date posted on my home
by anthony monk From Columbus, GA on September 16, 2011
by Lorenzo Johnson From Charlotte, NC on September 08, 2011
Poor customer service overall. Just not helpful.
by Richard Royer From Charlotte, NC on September 07, 2011
They have been great.
by Don Brossman From Franklin, NJ on September 07, 2011
by Anonymous From Spartanburg, SC on September 05, 2011
by Candace Chapman From Muskegon, MI on September 01, 2011
Had us sign papers to assume a mortgage only to find out after four years that they were not actually assumption papers. Now that we need them to help us in our time of need, they set up a repayment plan only to proceed with foreclosure simultaneously. Beware of buying a home through them. Expected to find the relative paperwork when I returned from business related travel, instead I found a foreclosure notice taped on the front door.
by Olivia Herriford From Walnut Creek, CA on August 30, 2011
As you'll read in my previous comments, I tried to work with Chase 2 years ago when my income began to fall. During the first application for loan mod in 2009, they had me jumping through hoops for four months - sending and resending the same information over and over, just to deny the request. This time the process was less intensive, but when they denied it again, they were not forthcoming with the specific data used to make the decision.
by Tiffany Potteiger From Harrisburg, PA on August 30, 2011
This company did not follow procedure when proceeding with a foreclosure.
by yulanda garner From Lithonia, GA on August 26, 2011
by Susan Roberts From Elberton, GA on August 25, 2011
They say they will help me but I don't qualify for any programs.
by john merrell From Salisbury, NC on August 21, 2011
john merrell salisbury, nc 28147-8950 usa thank you
by carmen garrison From Yorktown, VA on August 21, 2011
by KENNETH HABECKER From Battle Creek, MI on August 18, 2011
by Esther Thevenaz From Santa Clarita, CA on August 18, 2011
by DOUGLAS TIDWELL From Westpoint, TN on August 17, 2011
by Arthur Breau From Monson, ME on August 11, 2011
by Lorraine Hillared From Seattle, WA on August 10, 2011
by Anonymous From Mission, TX on August 08, 2011
by michael shuttlesworth From Clinton, MS on August 01, 2011
They have to be the worst organization i have ever tried to work with, period. conflicting information, terrible customer service, very slow and basically does not care to help at all.
by gilbert bryant From Irmo, SC on July 26, 2011
by Jami Moore From Greenwood, SC on July 26, 2011
by norma ramirez From Weslaco, TX on July 24, 2011
by Niki Case From Scottville, MI on July 21, 2011
How this happened is the well went, i could not find anyone to help me. Couldn't afford the pmt and a $5,000 well. I phone my mortgage company and pretty much told me we don't know what to tell you. I had to have running water for my children. So after two months of hauling water i rented a cheap apartment.
by Janie Bain From Mooresville, IN on July 18, 2011
They are very bad at communication with in their own departments. I call and speak to a different person each time and they can read the notes on file and they still can't seem to get things together. and they have been so slow at getting information I request. At times I feel like they are wanting me to lose my home instead of helping me.
by Kenenth Keith From Burnet, TX on July 12, 2011
by Kimberly Davis From Muskegon, MI on July 11, 2011
I asked about FHA Partial Claim, as I pay 30.00 extra insurance a month on my house payment. They did not come up with any kind of helpful payment plans to help me. They wanted me to pay 1042 a month for three months.
by JOHN thomas From Prosper, TX on July 10, 2011
See first note
by Anonymous From Turtletown, TN on July 10, 2011
no comment Except do not trust Chase Home Finance if they tell you they will help you they want....
by Victoria Carruth From Turtletown, TN on July 09, 2011
They give you the run around about wanting to help you and cause you to get further behind by postponing the inevitable. They are not worth my time of day.
by tia sumter From Hopkins, SC on July 07, 2011
they don't work with know one who try to save there house all the information they ask me for they still would not help the reason why its like this because i got sick and could longer work i did a lot of hardship letter letting them know i have MS a sickness that i can work since 2009 of August..
by Nona Calisterio From King City, CA on July 06, 2011
I do not feel that Chase did it's job when my ex-boyfriend left me for another woman and I was in need of help with the mortgage. I ended up losing our home because my income was not as sufficient as his. I tried to re-finance and they would not allow it as I did not make enough money yet I am already on the loan. Point is I lost my home and my ex-boyfriend and I am now renting in the same area. It makes me mad when I have to drive by my old house everyday to get out of my drive way. I moved in right next to my home and unfortunately they sold the home for a price that I could have qualified for rather than losing my home. I guess that is what happens when you buy a house with a man that you are not married to and then the town is so small that you have to rent out next to the old memories. Uh thanks Chase!
by Anonymous From Bethlehem, GA on July 06, 2011
by Stancy Turner From Williamson, WV on July 05, 2011
by Christina Urizandi From River Grove, IL on June 30, 2011
I JUST THINK IT IS HORRIBLE HOW THEY DON'T WANT TO TRY AND HELP US. WE HAVE BEN A Customer OF THEIRS FOR YEARS AND THEY JUST DON'T CARE.
by Julie Arevalo From Houston, TX on June 28, 2011
by ALLEN WILLIAMS From Whittier, CA on June 23, 2011
by Charles Crable From Sylmar, CA on June 23, 2011
by Anonymous From Hesperia, CA on June 21, 2011
by Anonymous From Carrollton, TX on June 20, 2011
by Anonymous From Carrollton, TX on June 20, 2011
by Terris Wilson From Moncks Corner, SC on June 19, 2011
by Deana Kilby From Edmonds, WA on June 18, 2011
by Anonymous From Broken Arrow, OK on June 18, 2011
by Anonymous From Staunton, VA on June 12, 2011
by Anonymous From Sioux City, IA on June 07, 2011
by marita lara From Lake in the Hills, IL on June 04, 2011
by Anonymous From Prairie City, IA on May 17, 2011
by Anonymous From Riverton, UT on May 02, 2011
by Melissa Granada From Pelican Lake, WI on April 29, 2011
I call them and they don't always have the notes of who ever called me last. I end up talking to 9 different people in one phone call. I wish they could make it easier for someone to pay the loan like pay it every two weeks when someone gets paid that way. Chase added four more months onto my loan when I was told not to pay them and when I tried to send payment to them they sent it back. I need HELP ASAP because I have another bankruptcy lawyer on the case and I didn't know what Chapter 13 would do and if they foreclose I just do not want to lose our house. We want to KEEP our house.
by GWENDOLYN LANCASTER From Greensboro, NC on April 27, 2011
by Erica Klein From Buda, TX on April 26, 2011
by Anonymous From Fresno, CA on April 26, 2011
by SHAMIKA MCALLISTER From Whiteville, NC on April 14, 2011
by Colleen Conley From North Providence, RI on April 11, 2011
by Anonymous From Mableton, GA on April 11, 2011
I called for help prior to missing payments. They stated I have to miss 3-4 payments before assistance will be granted.
by Anonymous From Newark, CA on April 08, 2011
by Anonymous From Jersey City, NJ on April 07, 2011
by Scott Thompson From Vermilion, OH on April 07, 2011
Chase Home Finance tried to force us into an escrow account after they mistakenly concluded that we did not pay our property taxes in full and on time. Their research methods on this are ineffective and unsound. They must have just looked on a computer screen as opposed to directly contacting the Erie County Treasurer's Office to verify via a phone conversation. If they had, the personnel there would have informed them that we DID pay our property taxes in full and on time. I am frustrated by the entire process of getting Chase to resolve this. It has taken longer than a month and it still isn't resolved. My phone call today to customer service connected me to their phone service center in Argentina. What a joke! I have requested a resolution letter and still have not received it from them. Unfortunately, my mortgage is is actually with a home loan company in Cincinnati and they hired Chase just to service it. What a mistake. I asked the Chase customer care representative to send me a feedback form or evaluation form so I could rate their service and response to this matter and they told me they do not have such a form. That is outrageous! NO FEEDBACK FORM for customer feedback. If you have a choice, do NOT do business with Chase Home Finance. The ivory tower environment and corporate greed are foundations of their corporation. Here is my feedback: Rating Scale 2 = Excellent; 1 = Average; 0 = Poor; -1 = Failing. Criteria: Timeliness in response = -1; Customer Care effectiveness = 0; Research and Verification Procedures = -1; Availability & Approachability = -1; Integrity, Honesty, Honor, Ethics in Business Practices = -1. This probably will fall upon deaf ears. I will follow-up with a posting on Facebook.
by Timothy Billett From Norfolk, VA on April 06, 2011
Chase has no order or knowledge of the types of loans they carry or how to manage them. I did not realize I could be eligible for a partial claim when I fell behind. I would think that a financial specialists working in a foreclosure department in a bank should know that and tell you.
by Anonymous From Katy, TX on April 04, 2011
by Anonymous From Tehachapi, CA on April 03, 2011
LENNIX FINANCE CO. AGENT DEBBIE GUIAMMARRAW AGENT, INITIATED LOAN WITH MY WIFE OF 35 years.. SHE Steered US WRONG AND WAS NOT AT ALL HELPFUL TO ME. AS WELL AS CHASE. MY WIFE LEFT ME FOR ANOTHER COP, AND HAS HAD ME ARRESTED 5 Times FOR Restraining ORDERS. FEES OF BAIL, AND COURT FEES in Excess of 70.000. I HAVE MANAGED TO PAY THE 1400. UNTIL MY SAVINGS RAN OUT. And she STILL OBTAINS credit ON MY CREDIT S.S. #. SHE IS BEING INVESTIGATED BY THE URS, NFTC, ECREDUT, DMV, D.O.J.. STATE OF CA. PRISONS Internal Affairs. AND SHE HAS A COP MAN BOYFRIEND.
by Michaela Kabiling From Long Beach, CA on March 31, 2011
I think I was not treated fairly.
by bruce rathbun From Redkey, IN on March 20, 2011
unwilling to help at all and i agree with most people here i can't figure out how they are still in business with all the crooked ways they do business
by Michael Bates From Hooks, TX on March 15, 2011
Can't help with any questions I ever have.
by Anonymous From Wylie, TX on March 15, 2011
Offers no help until you are 4-6 months behind on payments and then probably still no help. I have been transferred given phone numbers that mean nothing to my situation. No one will help, its always "that's not my department" well they need to figure out what department handles what. The branch offices are no help either, wait time is horrible and customer service is non existent. You start receiving phone calls and mail when you become 30 days late. Try to get help doesn't work. If I ever buy another home I will NEVER use Chase!!
by Sherri (Farland) Vice From Cedar Rapids, IA on March 08, 2011
Well I seem to have a lot of company. Chase Home Finance are impossible to deal with. Customer service is nonexistent. They are not helpful, not helpful in the least and extremely rude. I tried calling and working with them on options to keep our home after my husband lost his job. They were terrible to me! They offered absolutely no help or options at all. Ended up filing bankruptcy but reaffirming home and vehicle. Have NOT missed a payment in fact, pay extra each month only to find out that was not going toward the principle but to pay their lawyer with me having NO knowledge of this for 2 years. Nothing but crooks and should be closed down. Even though our lawyer sent them copies of the reaffirmation of payment for the bankruptcy, as usual, they say they never received. They NEVER seem to receive anything. I got married 3 years ago and faxed my marriage certificate twice to the number they gave me and it's still not changed. My credit is messed up, NOT because of the bankruptcy but because CHASE is not showing I am making payments. $900 monthly and they are NOT showing I'm paying anything. Shut these crooks down!
by maria weber From Mount Dora, FL on March 07, 2011
by Gary Erickson From Thayne, WY on March 03, 2011
by Anonymous From Lamar, AR on March 01, 2011
by Chris Bryer From Encino, CA on February 28, 2011
Rude, unfair and possibly illegal collection practices. They record every call yet when I want to record the call they will not allow it. They threaten and insult me and my wife on nearly every call. They even told me that if I don't send them money by a certain date even though I promised for 5 days later to not bother sending it at all as it wouldn't be accepted.
by Tweedle Louise From Edgewood, MD on February 28, 2011
by Anonymous From Pine Bluff, AR on February 25, 2011
by By D&C,AZ From Prescott Valley, AZ on February 21, 2011
This is one of the worst organizations. The customer service is not there they are unwilling to help in any manner at all. They loose all paper work even if you send it return receipt requested. One department doesn't know what the other department is doing. You get notices of foreclosure. The only way to stop it is to go bankrupt. after doing that you have only a few months to finalize everything in which they play around so much claming they have not received this and that, and again you get no where and end up loosing your home anyway. Disabled and homeless. The President of the United States of America you people wanted change you got it! His wonderful plan to destroy america. Greed. As he sits back in the white house getting his pay check as we pay for his housing, food,clothing,etc. My question why does he need a pay check if we pay for everything for hi and his family? His plan with this loan modification all of this time, really was it to help the people or really was it a scam? How about our Congressman how are they helping? No where to turn. Rich are getting richer and poor are on the street. There are thousands of people this is happening to keep praying that's all you can do GOD is the only way the wicked will prey upon the poor.
by Anonymous From Lusby, MD on February 20, 2011
by Steven Zwally From Wilmington, NC on February 18, 2011
by Anonymous From Elizabethton, TN on February 18, 2011
by Anonymous From Cleveland, TN on February 17, 2011
by BRIAN TURNER From Benson, AZ on February 11, 2011
They send papers that say we owe nothing..certified mail. I call and call them and get a call center in Panama. I call their home assistance and they just say they want 17000. Not reflecting any payments I have made, ut they accept them. They are difficult, they lie and are not trusting. I am a Christian Minister and can forgive them, but I pray for them too.
by TERRY DOUGLAS From Princeton, NC on February 10, 2011
i don't like to talk bad about people because we have been late and it is not all their fault i have been at fault
by Anonymous From Hammond, IN on February 06, 2011
by Anonymous From Selma, NC on February 02, 2011
by elaine warnick From Hattiesburg, MS on January 30, 2011
I have put in for a loan modification last year and was not approved. I have had to take care of my elderly mother and my daughter that has brought 2 Grand babies in my life to take care of. I understand that is not the mortgage companies problem, however it has caused a hardship on me. I would love to keep my home but just cant afford the 1200.00 monthly note. Please help..
by Jeffry Johnson From Garland, TX on January 29, 2011
Chase will not help me file a partial claim. They keep saying they are sending paperwork but I never receive the paperwork.
by Anonymous From Hammonton, NJ on January 28, 2011
Have been transferred to department after department, never getting a straight answer.
by Anonymous From Canyon City, OR on January 28, 2011
I have been having a very difficult time getting straight answers about help with our loan. We would like to keep our house and I am not getting the paperwork they say they will send me.
by Anonymous From Crisfield, MD on January 27, 2011
by Scott Fox From Burlington, WI on January 24, 2011
by Anonymous From Atkinson, NH on January 20, 2011
by Michael Bates From Hooks, TX on January 19, 2011
Very poor customer service. Wouldn't recommend to anyone.
by andres vazquez From Orlando, FL on January 19, 2011
by Victor Stewart From Ellijay, GA on January 18, 2011
by Jennifer Keefe From Jefferson, GA on January 17, 2011
by Thomas Flynn From Temecula, CA on January 15, 2011
The communication we have had with Chase has been very poor. We have not received any formal written documentation on our Home Mod from Chase since April, 2010. We have been told by Chase via a telephone call from myself that our home was placed in Foreclosure on 12/1/2010. No written documentation has occurred on this action. I was given a number to a Foreclosure firm which notified me via telephone that our home was on a 90 day Foreclosure Hold. I have called Chase several times over the past 14 months only to receive multiple misinformation.
by Anonymous From Piedmont, SC on January 13, 2011
by Anonymous From Jacksonville, NC on January 12, 2011
by Richard Campbell From Hyattsville, MD on January 10, 2011
by Anonymous From Fort Worth, TX on January 04, 2011
I was taken from one department to another and when one slipped on a dispute i was trying to make I then received the most unprofessional attitude ever!!!! if you can avoid them do so.
by Anonymous From Springfield Gardens, NY on January 03, 2011
by Anonymous From Culpeper, VA on January 03, 2011
by katherine andrews From Henry, IL on January 02, 2011
by Anonymous From Collinsville, OK on December 22, 2010
by Anonymous From Mount Pleasant, FL on December 20, 2010
by Anonymous From Janesville, CA on December 18, 2010
by Mark Miller From Elkhart, IN on December 17, 2010
Chase got bailed out and the Customer Support is bad cannot get in touch with anyone, I went to my Congressman for help with Chase, Joe Donally.
by Anonymous From Portsmouth, VA on December 16, 2010
Making Home Affordable Program is misleading. Your mortgage payment goes up and not down. If you are behind they take your payments and add them back into the loan to bring you current. Therefore your payments are still too high, so what just happened.
by melissa Robinson From Richmond, VA on December 14, 2010
horrible company. they will not work with me. I notified them THE DAY I lost my job. I applied for a loan modification, it was denied. I am now working 2 jobs. They still won't work with me. I am very disgusted with this company.
by daryl boeche From Hana, HI on December 11, 2010
was trying to modify our mortgage with chase since 1-13-09. run around for 10 months. we were 10 months past due and ready to foreclose when they said they can put us on a repayment plan for 10 months. so instead of paying 3300 a month, now we pay 5500 a month for almost a whole another year! if we could have paid the 3300, we would not have needed to apply for a mod, now they threaten us with foreclosure every month demanding 5500 a month till May 2011! i am so upset, my family is suffering due to BAD MANAGEMENT OF their CLIENTS! they are not even accountable to the ones who are making them money!!! US! cant wait till we are caught up and then we are out of this bondage!
by Jennifer rushing From Chicago, IL on December 10, 2010
by Brad Corl From Salisbury, NC on December 07, 2010
customer service never says the same thing twice... no one knows what is exactly going on with your modification or you will be told 2 completely different things. Not a recommended loan source, but our loan was sold to them so it was out of our hands...
by Tonya Grafen From Pound, WI on December 06, 2010
Yes I think Chase should be looked into, I also went round and round with them about losing paperwork, and every person you talk to doesn't know what is going on. They serve me with foreclosure papers, and then they stop it.. happened twice so far.. applied for the forbearance, made all my payments, received a letter in the mail saying we completed it, and our payments would be less. A week later is when we got served our first foreclosure papers saying we did not comply with the plan. So I refilled, and it has been 4-5 months and I have heard nothing. They wont except payments, they do not send a statement so I can try to make payments. They don't call, and when i call, nobody knows anything, and they pass you from person to person. I do not know what there problem is, but this business is far from being professional! I think they should get slapped with many law suits, they are screwing everyone over, and not willing to work with you. I mean shame on them for doing this to so many families.. They just do not care.. one time I asked to talk to a manager, the guy said i will help you.. I said no I want to talk to a manager. He went on and on saying.. So your not going to comply? I said do not put words in my mouth. I am only asking to talk with a manager.. well needless to say, after being on the phone for over a half hour, he would not let me talk with a manager. When I went through the forbearance plan, My payments were doubled, and they couldn't even tell were my money went.. They say for 5-6 months pay this amount. after my 5-6 months, they told me I was 7-8 months behind, when it wasn't suppose to count during a forbearance.. I wonder how they sleep at night? I am sure better than all of us stressed out people wondering if we are going loose our homes or not..I will have to check into lawsuits, and see if any have been filed.. I kept all my paperwork, and the payment check they sent back to me without cashing it. They wont even take payments now.. so lets put me further in the hole...They all talk like they are reading a script from a card..they just know what they have to say, and know nothing else... well good luck everyone... I know I need it....
by Tonya Grafen From Pound, WI on December 06, 2010
well i described my mortgage on first one I sent to you.. I wish I could go with someone else, because this company is all over the internet, with how they forge documents on mortgages, and they have so many homes in foreclosure. They say they will work with you, and that is the last you hear from them. I would not send my worst enemy to get a loan from this mortgage company. Very poor communication skills, do not help their clients. gives you the run around if you have a question for them, and they keep passing you from person to person, and they all say the same thing...(I don't know)
by Tonya Grafen From Pound, WI on December 05, 2010
They say they can do the obama plan, and once you do, it really messes everything up. They do not try to help you at all, we were going through a forbearance, we completed the months they told us (by doing so, they doubled our house payments to 800 something) the five months were very hard, but we did it. so we got papers in the mail saying our payment will go back down and we completed what they wanted us to do. Two days later we get served with foreclosure papers.. two weeks after that, it was dropped.. then a few weeks after that, we were served again with those papers.. after a couple weeks, it was dropped again. However when I call them to see what is going on, they all sound like they are reading from the script, they pass you from person to person, and no body can tell you what is going on. I do not receive monthly statements for at least 9 months now They wont take any payments, so I am almost a year behind come January. Can someone help us to keep our home, only my husband works, I have many medical issues. I spend over 200 a month just on my medication. so i do not want to be stuck in chapter 13 where u repay, and i don't have money for pills, gas money for my many doctor appointments. we live in pound wi. my husband has to drive to work everyday, and his truck uses a lot of gas. Oh and the mortgage company has not called me, nor contacted me through mail since Jan. 2010 most of the money they come up with and say we owe,, i ask about it, and no one knows what is going on. when i did the forbearance it was like 850 a month, and they couldn't even tell me where that went, or what it was applied towards. Then they tell me at that time i am 8 months behind. so they were counting the 5-6 months i was doing there program, and said i was late when i was paying double of what my house payments were.
by Anonymous From Durham, NC on December 04, 2010
by joseph oiyemhonlan From Hayward, CA on November 30, 2010
THEY ARE NOT WILLING TO HELP. THEY KEEP ME RUNNING AROUND NOT WILLING TO HELP. I HAVE Submitted MORE THAN 200 DOCUMENT WITHOUT ANY HELP FROM THE BANK. I NEED MODIFICATION.
by Kari Bastow From Chiefland, FL on November 27, 2010
I feel like the customer service representatives are not qualified or educated enough to handle such serious issues. I have never had to speak to so many people and still received so much misinformation. I cannot believe that I am not being denied for everything because Chase took 7 months to deny my loan modification. Now FHA cannot even help me.
by Anonymous From Baton Rouge, LA on November 23, 2010
by Niquette diometre From Sebastian, FL on November 22, 2010
by mark brown From Valencia, CA on November 20, 2010
by Drema Henderson From Cheltenham, MD on November 17, 2010
by Anonymous From La Joya, TX on November 16, 2010
by Anonymous From Heiskell, TN on November 15, 2010
by christi allen From Rowlett, TX on November 14, 2010
by Kenneth & Corrie Mosley From Ixonia, WI on November 13, 2010
by Grace Montenegro From Fremont, CA on November 11, 2010
Their customer service is the worst ever!
by Cabot Jason From West Lafayette, OH on November 09, 2010
by patricia riley From Wittmann, AZ on November 08, 2010
November 7, 2010 My mortgage was with CHASE Home Finance LLC. I love my home and planned on living here until the day that I die. I had made all of my payments on time and was not behind when I first applied for the making homes affordable program. I first applied for the making homes affordable program in July 2009 after the sudden death of my Mother whom I was taking care of for many years. I knew that making ends meet was going to be rough for a while and thought that Obama's program sounded perfect. I sent application and ALL necessary paperwork via priority mail on July 27, 2009. On July 30, 2009 I called CHASE I was told they had received my paperwork and everything was in order and being forwarded to the department for review. On August 4, 2009 I phoned CHASE again and was told that my case was being processed and reviewed and that I will get approval in 30-60 days. On September 25, 2009 I received a default letter and called chase immediately to find out what was going on. I was told that I needed to re-send everything because several documents went missing. That same day I faxed all paperwork again and received phone confirmation to verify they had received my fax and had all necessary paperwork. I was told the paperwork was being forwarded to department for review and to expect an approval letter within 30-60 days. On October 13 I received a forbearance plan agreement for someone located in Tennessee! It had my name on it but had a different loan number and not my address!! I immediately call CHASE and asked what was going on. They couldn't explain how and why I was mailed someone else's paperwork and told me that I would have to re-send everything again. I was not happy about this but re-sent everything once again. Again I received phone confirmation that all necessary paperwork was received and being forwarded for review. On November 3, 2009 I called CHASE to find out what was going on. I was told that there was no record in computer of my documents being sent for review. I didn't not understand how this could be true! I explained my situation and did not get any explanation as to how this could happen. I was told that if I wanted to keep my home I would have to re-apply and re-send all necessary documents. So I did. I sent everything by fax. I received phone confirmation that documents were received and being forwarded for review. On December 10, 2009 I had to re-send everything for the 5th time. This time I updated my financial, wrote another hardship letter, sent newer bank statements etc. Again I received phone confirmation that everything needed was received… I was told that CHASE was aware of problems dealing with customer paperwork and was working to improve their program overall. On January 11, 2010 I still had not received any paperwork from CHASE and was in constant worry so I called CHASE. This time I spoke to a nasty lady named Judy who told me that the only documents that they had received were from last July, that they had sent me several requests for further documentation and had not received necessary paperwork from me so foreclosure on my home had started and a sale date of 5/10/10!!!!!!!!! I was flabbergasted to say the least. I attempted to tell her that her records were wrong and told her how many times I re-sent paperwork, who I spoke to since July, and that I never once received ANY kind of paperwork from them. She told me that there was nothing left for me to do - that I had lost my house and that was that!! In tears I begged her to help me. She put me on hold for over 10 minutes and when she returned she said that she got special approval for a forbearance plan - the only way that I could save my home. She hurriedly explained the plan to me and said that once I signed and returned the agreement the auction/sale would be postponed/cancelled and my home out of foreclosure. I received the paperwork and immediately signed, faxed and mailed to back to Chase. I made each payment early by western union. I called after sending payments to make sure they got each payment, to check the status of my home, and ask when I would receive further information. Each time I was told that payment was received, I was in no danger of loosing my home, my home was not in foreclosure, there was no auction date set, and I should get further information in the mail before final payment due date. On April 10, 2010 I phoned to find out why I had not received further instructions, to ask whether or not I should keep making payments, and to check the status of my application for modification. I was told that everything was in order, not to continue with payments, that I had completed payments for forbearance plan, not to worry, and wait for further instructions. On May 10, 2010 I called and was told that my case had been scratched, that there was NO record of my forbearance plan agreement, no record of my payments, no record of my applications and documents for modification program, and that they DIDN'T know that I wanted to keep my home.!!! Once again I was in shock to say the least. I asked to speak with the manager and put on hold for over 10 minutes. The next person claimed to be the manager but was very unprofessional and non-chalet. He told me that I would have to re-send everything and once they received everything my case would be re-opened, sent for review, putting foreclosure on hold. I re-sent everything on May 11, 2010. I phoned chase after faxing documents and spoke to Robert. He told me that my foreclosure was on hold and said that his computer was showing all previous paperwork and all notes dating back to July 2009. He summarized what he was seeing on his computer, we went over all of my paperwork and financial and said that I was approved for The Making Homes Affordable Program. He acknowledged the fact that Chase has major problems helping customers with this program and told me in about 1 month there would be one person in charge of my case instead of numerous departments. He assured me that I was not loosing my home and in no danger of foreclosure or sale. On May 28, 2010 I called again concerned cause I had not heard anything from Chase and in constant worry. I was told my home was NOT in foreclosure, they were still reviewing my case, and that all documents were intact. I was assured that as long as my case was active/in review foreclosure proceedings could not go forth. On June 2, 2010 I phoned Chase to find out that a Ms. Brown was assigned to handle my case. I spoke to Johnny who told me that my paperwork was intact and still being reviewed. Foreclosure was postponed/on hold. Ms. Brown was unavailable so I left a voice mail for her. On June 29, 2010 I still hadn't heard from Ms. Brown or Chase so I called and left another message for Ms. Brown. I immediately called again this time speaking to Johnny again who said that there seems to be some missing documents and that I would need to re-send everything. This was the 9th time I had faxed all necessary documents. On July 2, 2010 I called, spoke to Johnny again because Ms. Brown was unavailable, and got confirmation of documents received and was assured that they had everything needed. Johnny said he was going to hand deliver paperwork for review, not to worry, foreclosure on hold and auction date postponed. On July 23, 2010 my case was still in review, don't worry, not in foreclosure, and will receive approval in mail within 30 days. Each and every time I spoke to a representative at Chase I made it perfectly clear that I wanted to keep my home and would do whatever necessary to keep my home. Time and time again I was told different stories about their mishandling of paperwork and continued to re-send any and all documents they required. Time and time again Chase has lied to me. Time and time again Chase assured me that I didn't have anything to worry about - that I was in NO danger of loosing my home. On August 13, 2010 Notice taped on front door, dated August 11, 2010, stating that Fannie Mae now owns my home!!!!! I immediately call Chase and they would not tell me a single thing!! They said that I would have to call their lawyer for information. I phoned their lawyer and they told me that the case was handed back top chase and to call them. I called chase back and they wouldn't help me. They would not give me any information whatsoever. They told me that it was my fault I lost my home and was my responsibility to call to find out the status of my home. They said no notice would have been given or mailed to me anyhow. I should have known. They also told me that they had no affiliation with the attorney they told me to contact. They told me the attorney could give me further information. I again called Shapiro law firm and was told the case was handed back to chase. No one would help me and tell me what the heck was going on!! I didn't know what to do - I didn't know where to go for help I tried to get help from several programs, foundations, counselors but as soon as I told them about the notice taped to my front door they said that there was nothing they could do to help me. I spoke to the founder of the Foundation for Hope who told me that he could help me as long as no trustees deed upon sale papers were filed with recorder. I went downtown on August 18, 2010 and there were no foreclosure papers and no auction/notice of trustee's sale papers filed. So I joined their foundation, paying membership, solely because they said they would be my advocates and handle everything. On September 14, 2010, more than a month after sale date, I received paperwork from law firm and included was copies of papers recorded on September 9, 2010. The Foundation for Hope informed me that they couldn't help me after all (paying $600) for nothing. The gave me a referral to a FHA counselor who supposedly is well known in the state of CA for reversing sales, getting original modifications, and lower interest rates for a flat fee of $4000.00 This sounds great although I cannot afford this kind of money with no guarantee. She would not consider reducing her fee and wanted payment in full before reviewing my case. Her back account was also with CHASE!! I have made several written and verbal requests to Chase and Fannie Mae for someone to review my files because I know that Chase made numerous errors. If someone would review my files they would see that I was and am a perfect candidate for the Making Homes Affordable Program or other programs. I have always made my payments on time and applied for modification to help get us through some difficult times. I have contacted Fannie Mae numerous times to try to find an alternative to eviction and they have not responded. I do not understand why they would rather have an empty house when we could be paying them for this house. The past year has been a complete nightmare! I have been in constant worry/panic because of Chase on top of trying to cope with the sudden death of my Mother. I truly believe that I lost my home illegally! I know that documents were mishandled. I believe Chase didn't follow guidelines set forth by President Obama. I think that the lawyer for Chase and Fannie Mae may have violated laws. I believe that once Chase assigned 1 person to take my case we were simply signed off without knowledge and review of file history. I know that Chase violated forbearance plan agreement. I have been treated unfairly! I love my home and do not want to move. I am a single mother of 2 small children. I have lived in my home for almost 10 years. My children love this home. We have nowhere to go and no family to help us. On November 3, 2010 I went to my eviction court and asked the judge to please help me! He said that it was out of his jurisdiction and postponed my hearing until the 22nd of November. I am supposed to be out by the 12th of November leaving my property in broom-swept condition in order to receive $1,000.00. I do not know if we still have to be out by the 12th .
by eric logan From Coker, AL on November 07, 2010
by martin smith From Garner, NC on November 04, 2010
by Fox Fields From Indianapolis, IN on November 02, 2010
If anyone is willing to compile a lawsuit against Chase please email me at firstname.lastname@example.com
by jea From Portland, OR on October 28, 2010
JP Morgan Chase Mortgage Refinancing Scam - Short version - We've had a mortgage with Chase about 8 years - $400K house w/ $50K loan balance @5.62%. No interest in refinancing. Out of the blue Chase rep calls wife's cell phone mid September. "How would you like to get a lower interest rate of 4.25 on your loan for $500?" What's in in for Chase we ask...we retain you as a client... sounded reasonable. Met the Chase caller who was the local Loan Officer September 21. We ask some very pointed questions and are asked to write them up in an e-mail which we did...no answer despite repeated requests. If he had answered we would have stopped the process right then and there. Get the official GFE in the mail Oct 21. $5K estimated closing costs on a $50K loan. What happened to the $500 cost we ask - Oh that is the non-refundable loan application fee...Which Chase will credit once the closing costs are paid. Complain - no response, escalate within Chase, no response. They don't care, they have my $500 and the sales guy will get a bonus for every customer like us. Classic Bait and Switch. In a August 25 2010 Chase press release - They hired 8,000 new employees to handle mortgage mess. 913,000 applications, 270,000 approved. At $500 per application that is over $321 Million in revenue just in declined applications. Not a bad business. No wonder they posted record quarterly profits.
by Anonymous From Warren, MI on October 28, 2010
Fell behind 2 payments due to serious medical issues. Mailed check for past due amount. Not received. I asked for a few more days to see if it would clear. They threatened foreclosure. They do not want to help. If they want my home, come and get it!
by Anonymous From Oshkosh, WI on October 25, 2010
by Anonymous From Chicago, IL on October 24, 2010
by sherry seitchik From Newtown, PA on October 22, 2010
by Anonymous From Boaz, AL on October 21, 2010
I have tried a couple of times to do home modification loan through the company.....THE KEEP LOOSING MY PAPER WORK!!! Now my house is being auctioned off because they are to stupid to do their jobs! Yes I became late on my payments but it was because of an extreme situation that is now better and we still loose our home. So a family of five is displaced because Chase employees a bunch of idiots!!
by Anonymous From Boaz, AL on October 21, 2010
by Valerie Nichols From Spring Grove, VA on October 20, 2010
by Anonymous From West Wareham, MA on October 18, 2010
by Anonymous From Roseville, MI on October 16, 2010
I have tried relentlessly to save my home, I have been met with lost paperwork, people who had no knowledge, chase who would not work with me! Even thou I have being trying to save this home, and I have kept it Beautiful, and I found a job that pays enough to make the said payment,Chase has treated me so poorly it is horrible. I want my home, they refuse to work with me. It sold at a sheriff sale, 7/30/2010. Chase has been the the worst company for doing business with, and I have to be homeless in 1/30/2011. BECAUSE THEY REFUSE TO ALLOW ME to modification, and to stay in it!
by Anonymous From Marietta, GA on October 13, 2010
The relationship manager is not good at returning phone calls. I have called 3 days in a row. Still not call back at to this date.
by david stahl From West Wareham, MA on October 13, 2010
gave me modification to 6% when they could have gone lower and under water in house
by Anonymous From Kissimmee, FL on October 11, 2010
by Jamie Lennartson From Roanoke, VA on October 10, 2010
They cheated and lied me out of my home.
by James Scott From Statham, GA on October 07, 2010
have not been forth coming and customer service is non-existent. I feel very victimized and don't feel they care about me as a customer.
by Mark Bese From Sherwood, OR on October 05, 2010
You don't want to know, and besides, I am a Christian!
by MARGIE BROWN From Saint George, SC on October 05, 2010
by Anonymous From Surprise, AZ on October 05, 2010
by Fern Davenport From Lithonia, GA on October 04, 2010
We have tried to work with them, but no results with this company. They have wrong information with property taxes and homeowners insurance, but will not allow us to give them the correct information. We have sent it to them by fax, mail, over the phone and still they have not updated our information. Please Help Us Now!!! Thanks
by Anonymous From Saint John, IN on October 04, 2010
by Anonymous From Trenton, NJ on October 03, 2010
by Heather Hedrick From Mount Vernon, IN on October 03, 2010
I have requested documents so I can get money out of my 403B on multiple occasions. It has yet to be sent
by marie naylor From Johnson City, TN on October 03, 2010
Tried to negotiate they are intractable...after supposedly approving our Loan Modification since last October! We received paper shuffling and rejection from Chase underwriters who rejected modification paperwork even though it was submitted properly. (6 separate occasions) They are horrible with CSRs and supervisors who just provide lip service. We are now losing our home. Thanks Chase, after you received all that TARP bailout money.
by Dayna Smerchek From Topeka, KS on October 01, 2010
by Jean Pates From Brandon, MS on September 29, 2010
Chase put a $20K EXTRA payment in Suspense Funds without notifying me even though I told them EXPRESSLY to apply it to the principal ... then stopped drafting my account for NO reason, reported me for being late, and are threatening to foreclose. I have spent HOURS on the phone over the past year. They called 8 times last weekend...I don't answer. I owe $1400 on my $250K house. Their CSRs are rude, unintelligible and incapable of wavering from their script. Last time I called, the fire alarm was going off the whole time. Even the collections dept. is on my side.
by Anonymous From Summerville, SC on September 28, 2010
by Anonymous From East Islip, NY on September 26, 2010
i have been trying to obtain a modification since 07 and nothing .... see the primary borrower on the loan passed away and i am the secondary borrower... after trying for and receiving several denial letters and submitting and resubmitting paperwork, i was told in sept of 09 that i do not qualify cause my situation is not permanent Thank God For That... So i have now exhausted my savings and have no other choice but to miss payments and all they can do is send you these letters.... now they know how to write those BUT THEY DON'T KNOW HOW TO HELP....
by cheria edwards From Duluth, GA on September 26, 2010
Chase had refused to accept my payment once I was able to pay. I offered to pay 1 month mortgage payment, and asked for a payment plan for the other two months I was behind. Chase refused to accept my partial payment and any payment arrangement plan. After that, I lost my job and was unable to pay anything. Now, I am back working and would like to explore my options. Thank you.
by Lita Ford From Chicago, IL on September 24, 2010
I believe that God is guiding me on the path to finding the help that I need after struggling for so long alone fighting this beast without being properly armed or informed. Never could i have imagined people could lie and cheat the way that these people do every single time they speak to you.
by Tomeka Smith From Houston, TX on September 23, 2010
by Randy Denley From Sutherlin, OR on September 23, 2010
Would not let me make partial payments to catch up. Wanted it all.
by robert bruzewski From New Plymouth, ID on September 22, 2010
chase put our house payment into escrow because we were 4.00 dollars short
by Lashanda Coward From Ville Platte, LA on September 22, 2010
by Melissa Luchsinger From Hudson, WI on September 21, 2010
We have been trying since June of 2009 to work with our mortgage company to keep our home. We have applied for multiple home loan modification plans, making homes affordable, and refinancing. We have wasted many hours waiting on the phone and being disconnected after being transferred to multiple phone operators with no answers or help. Each conversation lead to different information, which has lead to us no longer making any sort of payment, be it partial or full. Chase would be a lot better off if they actually dealt and worked with their clients and I know other people who have had similar situations as we have with this company.
by Anonymous From Fort Payne, AL on September 20, 2010
by glenda stidham From Magnolia, TX on September 20, 2010
they have the prefect name..CHASE! U chase answers, chase operators, chase your money, CHASE, CHASE, CHASE. you get lies, deceit, twisted half true info & then they chase your home. They should be stopped & hope everyone of the evil idiots I have dealt with end up in their own trap!!!! ENRON TAKE 2 = CHASE MORTGAGES!!
by Melody Travis From Venice, FL on September 20, 2010
by SUSAN WILLIAMS From Easton, PA on September 18, 2010
by Dan Martone From Fredericksburg, VA on September 17, 2010
I started working my home modification loan with Chase back in November 2009 with a third party "negotiator". After months of sending and resending all the required paperwork, I received a "denial" in June 2010. After reviewing the rationale behind the denial, I found that Chase miscalculated, and again resubmitted on my own accord in July 2010. I have been calling Chase every two - three weeks to find out the status of my request. Two weeks ago I received a call from an appraisal company that Chase has directed to do a "door knock" Appraisal and we had the appraisal completed about two weeks ago. It wasn't until today 9/17/2010 when I called Chase that I was informed that my account had no activity and no one could decipher why the appraisal was ordered. Bottom line is that after close to a year of dealing with Chase I still have no resolution. People NEVER obtain a loan from Chase, for anything, home, car, credit card etc. They are non-responsive, have no compassion and I believe are the Websters definition of bad business practices.
by Anonymous From Lawrence, MA on September 15, 2010
I SUBMITTED MODIFICATION PAPERS 3 times. THEY KEPT TELLING ME THEY NEVER GOT THEM. THE LAST TIME I SENT THEM 2 DAY EXPRESS.
by Anonymous From Lithonia, GA on September 13, 2010
by Anonymous From Brazoria, TX on September 12, 2010
When I call them they send me from person to person. They are supposed to be "trained" to help.... ok.. One person tells you something and then the next is telling you something a little different. Very confusing and just adds to stress.
by Nathanael White From Charlotte, NC on September 10, 2010
I have got the run around for two years now when Chase Home Finance was in the wrong all along. Now I have been put in the position of not paying house payments for 9 months when I had no where to send payments nor knowing the amount when I can pay my normal mortgage. This has been a nightmare!
by Anonymous From Mundelein, IL on September 10, 2010
by Anonymous From Preston, MD on September 10, 2010
You can literally spend hours on the phone trying to reach someone. When you get someone they are usually receptionist and have know idea how to help.
by Anonymous From Eastpointe, MI on September 01, 2010
by Anonymous From Spring, TX on August 30, 2010
They are very LAX in the helping department, and also put your # on an automated call line then answer the phone "How can I help you?" When they've called you. And their employee's tend to get very rude on the phone with you and give you very short unhelpful answers.
by Anonymous From Centreville, MI on August 29, 2010
I feel as though they really could care less in helping me keep my home,i understand that it is my fault that i have fallen behind in my payments, but when you have to decide to keep water,electric,gas and food in the home what are you really suppose to do??,Can you people at Chase tell me???
by Anonymous From Stone Mountain, GA on August 29, 2010
wants to help me I've been in my home for 9 years. Now that i'm experiencing financial difficulties, it seems no one can help me improve my situation. I attempt to make a payment, but Chase gives me a minimum that they will accept. It makes me feel as if they want me to lose my home. I'm a good person with now bad credit. HELP!!
by Hamed Mirzaie From Haymarket, VA on August 27, 2010
I was in the process of modification and Chase Home Finance couldn't give me a time line of when the process would be final. I was eventually disqualified from the program for not updating my financial information every 30 days!
by Denver Locke From Los Angeles, CA on August 27, 2010
by Marcus Cuellar From Chicago, IL on August 26, 2010
The modification process is taking months. I feel as if they do not want me to keep my home.
by sara duquette From Plattsburgh, NY on August 24, 2010
I never get the same person on the phone even if i ask.....can't get anything accomplished when i talk to 7 different people every time i call and get put on hold. It is so very hard to make a mortgage payment when i am behind on payments and trying to catch up, it seems as though no one wants to take a payment!
by Sheila Whitaker From Rhinelander, WI on August 21, 2010
by Anonymous From Fort Payne, AL on August 20, 2010
I have had problems with chase from day one
by logan winstead From Cottondale, FL on August 18, 2010
chase lost a payment i mail in to them! and like an idiot i didn't keep the receipt! never able to talk with someone who is able to help, I'm always transferred to another department.
by Yanira Ralat From Tampa, FL on August 17, 2010
They claim that I am 5 months or more past due, when I made all of the payments to the modification department. NOBODY from customer service can tell me where is that money. I feel robbed. That is a big amount of money for me, and is worse when it 'disappears'
by leticia de leon From Phoenix, AZ on August 16, 2010
by CAROLYN LAMBETH From Flomaton, AL on August 15, 2010
by Anonymous From Mcdonough, GA on August 14, 2010
by valerie anderson From Virginia Beach, VA on August 12, 2010
by Anonymous From Manheim, PA on August 09, 2010
by Sonia Hinds From Hollywood, FL on August 06, 2010
by Anonymous From Miami, FL on August 06, 2010
by Anonymous From Des Moines, IA on August 03, 2010
by Anonymous From Buena Vista, VA on August 03, 2010
We call and send money and still they want more paper work and more information I have a small filing cabinet with paper work I have Faxed and Fed Ex to them that they lost. We have had three advisers who all blame the last one. And RUDE!!! I had back surgery and was off from work for 11 months when I called after the first late payment they said to call when I went back to work because they couldn't help me. I called when I went back and was given the run around. Now they want to foreclose. SOME HELP!!!What am I to tell my two children. GET YOU SLEEPING BAGS WE ARE SLEEPING OUT SIDE Tonight! God help us he's the only one who can.
by Anonymous From Sylva, NC on August 02, 2010
This Bank is next to impossible to work with. They will have you on hold for at least 20 minutes EACH time you call. Also, even though an agent will give you there direct extension number when you call there is no way to dial it!? I have asked about this and they do not know what to tell you!.. You never get the same agent twice. I have sent Modification info, (to the tune of 150 pages) by fax 5 times and each time it gets lost. There is no one to speak with on the other side that can confirm they receive the fax. Sent the info by fed-ex only to get shredded before the agent got the info.. Just seems they wanted to get me into foreclosure to capture the equity I have in my home.
by Anonymous From Poway, CA on August 02, 2010
Forget chase helping! They are so so screwed up and don't want to help people! I have been trying for almost 2 years, and they still have blamed me, that I did not send back proper documentation and I have not communicated with them. I call EVERY DAY! where are all the recording that they say they are monitoring??? THey are crooks! Will never have another loan with them ever again!!! They do not want to help us!!!!! We all need to write letters to the CEO and tell them what a stuff hole company they have and run!!!!!
by Anonymous From San Antonio, TX on August 02, 2010
When they assume (or purchase) loans from another mortgage company they do not carry over the same payments as what the home buyer originally signed for. They request additional PMI and will escrow it into your note causing an increase in your payments. The turn around time and concern for home owners in jeopardy of losing their home is poor. Collection representatives are rude and very poor in their communication skills and your calls are transferred at least five times before directing you to correct area after they all ask the same questions which can consist of at least 8-10 different questions. This is frustrating.
by Anonymous From Lees Summit, MO on August 01, 2010
by Anonymous From Humboldt, IL on July 30, 2010
by Anonymous From Chicago, IL on July 30, 2010
they are not willing to work with client make payments affordable
by Pat Hickman From Camas, WA on July 28, 2010
Chase is the worst company I have ever dealt with in my 30 years of owning different homes and home loans.
by Anonymous From Milton, KY on July 26, 2010
by Anonymous From Knoxville, TN on July 24, 2010
There are times where one would talk to different people at Chase and they each give you a different story. They are not on the same page. One is not able to get detailed answers on important issues such as foreclosure proceedings. God forbid that anybody gets to this point, then the reps don't give you any options at all.
by victor sanchez From El Paso, TX on July 24, 2010
by Robert Johnson From Southfield, MI on July 24, 2010
by Daniel Huff From Matthews, NC on July 23, 2010
by DISGUSTED !!!!!!!!!!!!! From Rome, GA on July 22, 2010
I had no choice that Chase got my mortgage because the local bank where I live was bought out by them. Like everyone else it all started out ok. They appear to be all nice and willing to help you But like a spider once they get you they GOT You. All the reps. turn into witches as though this has become their problem. And the attitude !!!!! I was not aware that I was paying my payments directly to the reps. Some have been helpful during my 21 years of torture,trying to be honest about why my payment was later than need be. When you call customer service you may get lucky to speak to someone you can understand or you might get disconnected{yeah right}like I believe that one. What makes me so MAD is that all the letters you receive about let us help you HA!! HA!! HA!! It really means let us foreclose on your house as if CHASE needs more money GET REAL they seem to think that all people are low lives, not listening to your problems. It would be nice for the CEO,s and the president of this well known company to check into all the banks and mortgage lenders frequently to access what is really going on in their companies. Check the reps. they have a bad,hateful, and sometimes smart butt attitude for NOT helping at all and sending your call out into space. How many have you held on for the next operator when you have a life to live, kids to feed housework Etc... My time is just as valuable to me too!! I feel that the economy in the shape it is in today the mortgage company should give us a break. GEE WHIZ you guys aren't losing any sleep. When I TRY to sleep at night all I can think of is how can I find a way to stretch the next paycheck to pay my bills for another week!!!!
by Anonymous From Woodruff, SC on July 21, 2010
They are fine as long as you are current on your payments but if a problem arises they don't care to help. You always get a different person when you call who gives you a different story. The information is never the same and vital information is not given until too late.
by James Brooks From Marietta, GA on July 19, 2010
Chase Bank is everything people should fear. They don't want to help you fix your problems or make things better. After 6 months of playing the Lets Make your home refinance/Affordable I was told after trial team that your not approved. I wish to file a class action and take back our Tarp $$$ No Good Bastards
by Anonymous From Omega, GA on July 16, 2010
I was on a loan modification and making my payments on time when they decided to kick me out of the loan mod because I didn't turn in the required documents that I didn't know I had to turn in! I keep getting foreclosure notices and nobody ever calls me back! I actually can afford my house payment now but because of the loan mod not being my actual payment I owe way too much money!
by Dara From Easton, PA on July 15, 2010
Been trying to get a loan modification for over a year now. First they lost all of our paperwork after waiting four months for an answer, just to be told they have no record of us. Had to do all the paperwork again...waited another 4 months to be told we have to resubmit everything again because the information was too old. So here we still sit,now in the foreclosure process....and still no answer from Chase other than its in underwriting, but you can never speak to underwriting. Nothing but lies and a run around don't waste your time!!
by Troy Dodson From Four Oaks, NC on July 15, 2010
by Anonymous From Lafayette, IN on July 14, 2010
by Anonymous From Lake Elsinore, CA on July 14, 2010
by Anonymous From Newark, OH on July 09, 2010
Also attempted loan modification but it took nearly a year form them to notify us that we were not approved. Four weeks after that notification we received letter from court stating sheriff auction date. I tried to do a "Deed in Lieu" but they said I make too much money. Attempted to be approved for the HAFA short sale but again...I am not eligible because my payment isn't 31% of my GROSS monthly income. Everything takes too long with Chase and you have to go through so many hoops and different departments and different telephone numbers and people that the process becomes overwhelming and time eventually runs out.
by Anonymous From Spanaway, WA on July 07, 2010
I tried to work Mod on my loan with them but their process was too slow and they finally declined because I didn't provide all information to them on time. I tried to submit the required document but they told me that I had to start over. It would take another 3 months before I hear from them if I start over.
by Stefanie Bosh From Jacksonville, FL on July 06, 2010
by william welty From Clarksville, TN on July 02, 2010
by river hawkins From Eugene, OR on July 01, 2010
by Anonymous From Brooklyn, NY on June 30, 2010
by Anonymous From Greenfield, OH on June 27, 2010
by Anonymous From Rome City, IN on June 23, 2010
by Miriam Johnson From Florissant, MO on June 22, 2010
by stephanie karcher From Hinsdale, NY on June 22, 2010
by Anonymous From Greenfield, OH on June 21, 2010
by Albertha Crawford From Opa Locka, FL on June 21, 2010
I'm was delighted that I was able to keep the home my deceased husband and I purchase in 1975. With the Home Affordable Agreement. There was very poor service form Chase. Each time I spoke with someone in Customer Service I'll get a difference answer. I sent six payments of $748.00. They point the finger at me
by Andrea Hawes From Gainesville, GA on June 18, 2010
Little help, they bounce you around and advised me I could not get help until my payments were behind. Now my payments are behind and they still won't help me, call everyday and I have to repeat my entire situation again and again
by Dennis McKee From Joplin, MO on June 17, 2010
They have been helpful and understanding of my situation.. Trying to tell me what to do to get out from under house without foreclosure and ruining my credit worse
by Ashia Reeder From Clinton Township, MI on June 15, 2010
by Andrea Lewis From Austin, TX on June 14, 2010
by Robin Severson From Burnet, TX on June 10, 2010
by cindy jones From Lithonia, GA on June 10, 2010
by JROD From Tampa, FL on June 09, 2010
I've lived in my home for over 10 years now and approximately 5 years ago refinanced and couple years later Chase assumed my loan on my home. I work in telecommunication sales to business who are struggling and closing doors not buying causing me to not make the same amount of income I previously had. I spent several months making payment with family assistance continuing to make my payments. I contacted Chase advised of situation and notified that I could not afford to make the amount I was paying which had originally increased over $300 monthly over a period of years before Chase took over. Originally I was sold a Arm adjustable rate and after time it increase over the $300 which cause late payments and I was then pressured to refinance yet again within the original mortgage holder and they put on a fixed rate but due to the late payments I recently had my interest rate wa horrible. Now Chase refuses to assist me with any modification programs. When I contacted them they said I was current and would qualify for assistance and I advised I had exhausted the possible of borrow from family member as they were going through hardship by then as well and after not making 2 months of payments I contacted the mod dept and I ended up first Email all my information twice and then faxed it over to them in excess of 8 times and after so many calls I could not even begin to tell you how many; they finally respond by mail with a trail package for 3 months and the monthly payment was only about $60-70 less then my original payment was (when I've been having to borrow over $800 a month for the past 6 years from my mother and father who at one point where in the position to give me the assistance but no longer are. I immediately called the mod dept and explained I can not afford to make this amount and this was the whole reason I'm requesting a modification, I was simply advised that after the 3 month trail my modification would process and my payment wasn't determined but that I had to make the payment no other options. I made the first, second and the 3rd I could not. My parents (god bless them) simply had nothing to help me with and I contacted Chase before the 3rd payment was due and I advised I simply could just not make this payment and Chase notified me I should not have agreed to the trail, I explained I was left no option by how I was informed by Chase. She said well if you cant make the payment you cant. She then said I will probably be contacted at some point advising where to go from here. After some time and a couple call in between just to see what going on and no one ever had any answers, finally someone tells me since I failed to make the final payment on the arrangement you no longer qualify for any modification type. Notice how I was never informed this when I called before the payment was due and now thinking back I feel she was even pushing me towards it was ok not to make my payments. To date I have not been able to resolve anything with them "Chase". I feel they directed me to a path purposely for me to lose my home, like they loose modifying my loan because of the circumstances and they would still have the MONIES the president allotted them they now will also have my home. Also the reps over the are horrible, the worst most cold hearted arrogant scum that work in call centers. I have the name of Supervisor's and their Management who claimed to be supervisor which I think there are just covering themselves. I have had the worst experience in my life to date with Chase and losing my home. Something about how these people treat their consumers and guide you to a path where you have no options for modification. Can anyone help/suggest in any way if there is anything else I can you please advise Thank you
by AMBER SMUTNY From Troy, MI on June 09, 2010
by Mallorie Johnson From Knoxville, TN on June 09, 2010
by Anonymous From Bloomfield, CT on June 07, 2010
We have tried to work with them on many occasions from setting up the online payment process to submitting a modification that we never heard from. Please help
by Garry or Jan Farren From Indianapolis, IN on June 07, 2010
Chase Home Finance is Not using the Tarp money to modify and save home but to pad their pockets. Check out the complaints online. Many web sites to bring class action suit against this company.
by Robert Shine From Scottsdale, AZ on June 04, 2010
They are good at administration, but when i called them for direction because I felt I would no longer be able to afford the payments, they would not let me speak with someone for advise while i was current. So I stopped paying and now i just hear from uneducated collectors. I don't know how to approach this, but this is going to break me.
by Anonymous From Muskegon, MI on June 02, 2010
by Anonymous From Johnson City, TN on June 01, 2010
Wish had better program to work with slow pay instead of straight to foreclosures
by Anonymous From Iselin, NJ on May 31, 2010
by Kevin Klinglesmith From Saint Cloud, FL on May 31, 2010
I really feel they have been creating this mess with making me reapply until I am outside the parameters so they can take my home. To cover their other losses
by Anonymous From Waukesha, WI on May 29, 2010
My property address is wrong on my loan and I have been trying to correct it for 2 years now and I am getting run in circles. Duplicate documents are being asked for and no one on the 800 number knows what is going on. The call center must be in India based on the every person I have talked to. I have a feeling sometimes that I am talking to the same person, but the name has changed. I am never able to talk to anyone else, the manager is always too busy to take my call, and I am not allowed to wait on hold until someone is able to talk to me. I am expecting calls back from numerous managers and I have yet to receive one call! I can not wait until my issue is resolved so I no longer have to be a Chase Mortgage customer. I have never in my life received such horrible customer service. All my legal documents are filed, I don't understand why this is taking two years to fix the problem and Ms. India Customer Service does not care and does not understand the issue at hand since my rejection letters on my cases have nothing to do with the true issue at hand. All I want to do is talk to someone who can tell me exactly what documents I need, but that will never happen. Might as well default on my mortgage since they will foreclose on a house that I don't live at!
by Robert Ashcraft From Hopewell, VA on May 28, 2010
In october 2008, my mortgage got behind, I asked for a loan modification to get a fixed rate and lower my percentage rate. An agreement was made that I should pay $900 on the first of each month by western union, which I have since november 2008. In January 2010 I received a letter stating that a decision was about to be made concerning modification. In april 2010, I received a letter from western union telling me that chase home loans had declined my payment. I called chase to see what happened and was told I didn't qualify for a modification. I would received a letter in a few days explaining why and foreclosure procedures had begun with a auction date of 23 June 2010. I the received a registered letter from their attorneys stating the auction date is 8 June 2010.
by Susan KRUEGER From Hilbert, WI on May 25, 2010
by Ajay Dalal From Sugar Land, TX on May 24, 2010
by Anonymous From Elizabeth, IL on May 23, 2010
we were bamboozled!!!!they set us up for a modification loan for 6 month trial, we paid all on time, then there were foreclosure papers served. Help
by korey cobb From Cary, IL on May 22, 2010
by Arpita Kapale From Delaware, OH on May 21, 2010
by Kevin Hull From Olympia, WA on May 20, 2010
Losing personal financial information more than once is horrible.
by Lori Bernhardt From Brooksville, FL on May 19, 2010
by Brittany Racine From Gilmer, TX on May 18, 2010
Me and my husband are first time home buyers and parents to 2.5 children, Due to sickness and a loss of a part time job, we fell behind 3 payments, Upon working with them.. they were very kind in the start offering us a program to help us in our time of need., We were almost finished with review and our new Price was to be arranged and what we owed pushed to the end of our loan when we received a letter in the mail, saying they needed more documents from us by a certain date or we would be removed from the program, the date was 2 day's before we received the letter. my husband called them right that second and was told he would get a few day's more to send in the required documents, he faxed them the next day from work,. and called to make sure they received them, which they had,. A month later we got a knock at the door from the post man, with 18 certified letters saying our home was to be auctioned off the following week,. He called and they stated it was their mistake but there was nothing they could do but restart the program again,. so we mailed off for the 2nd time Piles and piles of documents,. only to receive another letter saying we needed to leave the home in 30 day's, he called back and got a man who told him he REFUSED to send in Documents and that's why it was happening, then called my husband a liar, and a piece of crap,. Finally we got it all set up, we were to pay 500 bucks, restart the program and make payments that were 100 bucks more a month then what we were originality paying. we did so.. upon calling to make sure they received our payment of 500, They Said they had and that they were putting us in foreclosure yet again because we only gave them that 500 instead of our 768.. When told what we were told to do, They laughed,. My husband kept asking to talk to a supervisor., and kept being hung up on, He finally got a hold of one who told us " Forget about it, You're screwed, You should start packing as soon as possible your precious home is now ours," I'm pregnant & homes in our Area for rent.. are more then what we can afford,. and 1/2 the size of ours, It greatly pisses me off that they are acting as if they are God,. We all need to stand arm in arm against these blood sucking Devils & Fight for what we've worked for,. I hope you all see a brighter future then what we've seen. God bless.
by Anonymous From Springfield, OR on May 18, 2010
by Anonymous From Green Bay, WI on May 17, 2010
by Anonymous From Stockton, CA on May 13, 2010
by sandra lorback From Thousand Oaks, CA on May 12, 2010
DEPENDS ON WHO YOU ASK FOR HELP...SOME OF THE CUSTOMER Service REPS ARE NASTY WHILE OTHER REALLY TRY...AND THEN YOU GET HUNG UP WHEN TRANSFERRED!
by Susie From Murfreesboro, TN on May 12, 2010
WORST COMPANY EVER!!! We did a "loan mod." through them which was suppose to help us. Instead they didn't pay the back land taxes owed as per the agreement or the insurance per the agreement and you can never find anyone to talk to. They raised the payment after 3 mo. to more than what we were paying before the mod. and are still dragging out out mod. from 3 months to ????? were on month 6 with no end in sight and no land taxes paid so I'm going lose my house now!!!
by Kevin Broderick From Alexandria, VA on May 12, 2010
I do not like their policy of making you pay via Western Union "quick collect" when you are four or more payments in arrears. Makes it hard to pay!
by Anonymous From Everett, WA on May 06, 2010
by Anonymous From Bristol, IN on May 05, 2010
by Anonymous From Smoaks, SC on May 05, 2010
by Kevin Tuhy From Ronkonkoma, NY on May 04, 2010
it is my fault
by David Williams From Fletcher, NC on May 02, 2010
it's my fault
by SHIRLEY TAYLOR From Hamden, CT on May 01, 2010
IT TAKES A GOOD PERSON TO HAVE GOOD CREDIT TODAY I WISH I WAS A CEO AND I CAN OTHERS TO. BUSINESS IS BAD TODAY DUE TO THE Recession.
by joseph stone From Oxford, MS on April 30, 2010
by Anonymous From Slidell, LA on April 29, 2010
by George Williams From Alpharetta, GA on April 24, 2010
by lucy From San Jose, CA on April 22, 2010
This is the worst company
by Anonymous From Eureka Springs, AR on April 22, 2010
I received a letter stating they needed more info for the modification I paid for then they foreclosed 3 weeks later. I had no idea this was happening.
by elizabeth gibson From Knoxville, TN on April 22, 2010
by Randy McClendon From Canton, NC on April 21, 2010
by sosefina solofa From Vancouver, WA on April 20, 2010
by DAWN PAGANA From Harrisburg, PA on April 20, 2010
chase is terrible
by Anonymous From New York, NY on April 18, 2010
I have read all your comments, I feel sorry for you people. Chase has a right approve/disapprove, individual situations, but they should not fool around you. Chase should be very clear. They should not harass anyone. Where is my attorneys?
by Angela A. From Traverse City, MI on April 17, 2010
We were pro-active once we found out that our factory was to close, and move its work south, and overseas. We went to our local government agency like we were supposed to, before we were ever behind. It has now been a year of faxing, re-faxing, calling two times a week, every week, to try to just get our payment lowered a bit until we could find jobs again. We knew the help was there..from the government bailout, but still got turned down 2 times. No notice in writing, of why, or that we were even turned down. Both times we just happened to call, and all they could say was....oh yeah..you were turned down. Your situation isn't permanent. Yes..we know, and we are not expecting the help forever, just until we can get back on our feet. The final time we sent everything in, we thought they were finally going to do something, because we got a letter in the mail stating that they were working on it. So we waited, and waited. A couple more months went by, and the mailman pulled in, and honked his horn. My thoughts were..great, he needs our signature for the new loan modification package. Nope!! no such luck. It was a foreclosure letter. Thanks for nothing Chase bank. We were pro-active, and were only asking for a slightly lower payment, for a short time, but I guess you need my house more than my family does. I have not read ONE good thing about your company, and I can't believe that with all these complaints, and problems, and not conforming with government programs put in place that YOU signed up for, that your company has not gotten in some kind of a major lawsuit. I can only hope that you will pay in some way, for allowing all of these families to go homeless, because you are too stupid and lazy to help. I hope that your company goes under, and your families ALL lose their homes. Thanks for nothing.
by Anonymous From Desoto, TX on April 13, 2010
by Roy Sowerby From Bremerton, WA on April 13, 2010
Placed on trial payment plan for 9 months. I was initially told the trial payment plan would be for 3-months. The balance between the trial payment plan and the original monthly loan payment was placed as uncollected debt on my credit report. I was not told that the lender would do this. Received modification contract where the modified payment is only $19 less than the original monthly loan payment.
by Anonymous From Battle Ground, WA on April 13, 2010
Prior to this incident Chase has always worked well with us and provided information needed to work out something to keep our account current. now we can't even get anyone to give us any details on our account.
by Anonymous From Nashua, NH on April 11, 2010
They never contacted us after the forbearance agreement ran out until we received the foreclosure notice . We continue to pay the forbearance payments with a letter every month and called every week to find out what was going on . They never told us anything until pow there is the foreclosure notice . No chance to work something out , do higher payments or anything ,no correspondence at all
by florence mcgeary From Lake Stevens, WA on April 09, 2010
They have so confused. One agent well say I well be fine. The other well demand payment and slam the phone on my ear. I'm very stressed out. And can't thank clear. They said I can do a extension on the loan.
by Robert Blackburn From Bowie, TX on April 09, 2010
by Jenny Wade From Big Stone Gap, VA on April 08, 2010
by Anonymous From Newburg, MD on April 08, 2010
by kay naber From East Troy, WI on April 07, 2010
I can't seem to get this resolved and Chase always sends paper work even paper work to my attorney is and for people that own their own business. My Modification company had nothing good to report about Chase Bank either who can help???
by Jeffery and Susan Gauthreaux From Lake Charles, LA on April 07, 2010
Chase has been really good about trying to work something out with me in the past. Unfortunately, they have offered me no other resolution than to foreclose. Thank you and God bless!!:)
by Dominic Bourgeois From Gilbert, AZ on March 31, 2010
by tyler phillips From Atlanta, GA on March 29, 2010
they will tell you not to pay and to wait an let the mediation process go through and still proceed with foreclosure
by Salvatore Laratta From Alexandria, VA on March 29, 2010
by Nicholas Miranda From Silver Spring, MD on March 27, 2010
by Jes From Littleton, CO on March 27, 2010
My wife and I are in a much different predicament with chase home finance. We have paid all our payments on time, in fact we have paid them early. Three months ago my wife split our monthly payment into bi monthly payments because it was better for our overall budget. Things went fine until chase messed our whole mortgage up. Chase has misapplied funds we paid in and other payments are just floating around in their system somewhere. They show in their records that we have made all our payments and its up to some phantom cash management group to fix the errors, however cash management can't ever be reached as there is no number to contact cash management. We are being bombarded by collections calls from people who lie about everything. Every time they tell us that everything is fixed, I ask them to send me a letter in writing stating what they are telling me. They don't send out written confirmation. I told one woman that our conversation was being recorded after she tried to play herself off as a supervisor and she got extremely bent out of shape and terminated the phone call. needless to say we have gone a whole day without receiving a phone call from chase wondering where our payments were. We have even gone into a branch and spoken to a loan representative whom was of no assistance and even went so far as to speak to a branch manager all of which have told us they have tried to fix the errors but could not. This whole situation is just ridiculous, and we don't know what else to do. I have filed a complaint with the FTC and we will also be sending chase a certified letter demanding they fix their errors and refund any and all late charges they have applied to our account and also to repair any damage done to our credit, short of getting an attorney we are at a loss.
by Thurman Freeman From Magnolia, TX on March 26, 2010
Chase sucks
by Jamie Karr From Sahuarita, AZ on March 25, 2010
Very nice to me but I have made too much of a mess of things for them to help me.
by Anonymous From Sidney, OH on March 25, 2010
by Fred Felker From Kirkland, WA on March 25, 2010
Chase is not interested in listening to your situation and trying to work out a solution.
by Anonymous From Gadsden, AL on March 23, 2010
by DIANE MITTS From Hiwasse, AR on March 22, 2010
by Anonymous From Virginia Beach, VA on March 20, 2010
they have not helped us at all I have been trying since Dec 2009 to get help, the only thing I get is harassing phone calls and letters!!!
by michele From Camdenton, MO on March 17, 2010
I have been dealing with chase for years now,and when i bought my home in 2002 there was problems with my home. I had done all the necessary reports to chase and whatever else places,and the attorney says the inspection was fake and all my money is gone,and they said they foreclosed on my home,but did not is there any suggestions out there on what to do next.
by Hector Carrasquillo Sr From Aurora, IL on March 17, 2010
Their trick is; they tell you to keep making the payments on time while they come up with a program. It's been a year and now they come up with just a few dollars off your mortgage, that's not helping out; it's nonsense.
by Edgar Sandoval From Sterling, VA on March 16, 2010
you never get the same person always talking to 3 or 4 people to get an answer no one accept responsibility for what they say , and you can never get that same person back on the phone .They give you the run around and it is frustrating.
by Anonymous From Douglasville, GA on March 16, 2010
I can't believe so many people are having the same problem with this vampire company they really know how to suck all the blood out of you. I just got a new job making $15.23 an hour working part-time, 27.5 hours a week which is 55 hours biweekly. I first got someone at Chase who gave me a trial payment for $649.00 I agreed,2 weeks later Lucifer called to say it was a mistake and my payments would be $1166.44 I told the Rep I can't afford this I only bring home $710.00 biweekly he didn't want to hear anything I had to say. Chase has got to be the worst bank in the world I can't even express the hell they're putting me and so many others through. All we're asking for is some assistance we're homeowners who want to keep our homes. Please somebody take a look at all of us who have paid taxes and the whole nine yard do something about this bank how in the world can they get by with treating people like this and nothing is being done. HELP
by Anonymous From Buford, GA on March 15, 2010
by anonymous from Memphis, TN on March 15, 2010 From Millington, TN on March 15, 2010
Same story here. Chase should be put out of business. Please believe me when I say they will LIE to you over and over. In 2009, we went from a two salary family to one being laid off and me being sick for months and then disabled. During all these adjustments, we applied for a loan modification. That was at the beginning of 2009 with nothing resolved yet. We have to send them updated information on a regular basis. And, yes, you will get a different answer about your application status every time you call. Forget the courteous customer service you're expecting, it AIN'T going happen at Chase. Stay away from this institution unless you want trouble.
by jeffrey krumwiede From Acworth, GA on March 13, 2010
by Barbara/Robert Burns From Elkins Park, PA on March 13, 2010
They did not want to listen and were rather rude treating me like I was a child and they were the adult, asking me who's responsibility is it over and over. I sent the money in as soon as I found out and they didn't even try to help. I felt like an idiot. Thanks Barbara Burns
by Anonymous From Acworth, GA on March 13, 2010
After losing 20 hours of Overtime over the past two years, we have been trying to get a loan mod with chase. Well we have been at it for 18 months now!!! Every time we call its a different story!!! they have "lost" our paper work over 27 times yeah how convenient!! When we took this loan we were more than capable. They don't care they would rather sit on a foreclosure and receive no money than help with a loan mod and receive some money at all! We have exhausted our selves trying to get some where any where with them! They will not help you!!!! All you will get is games games games!!! Just a week ago we were told that the underwriters had "suggested" that we were qualified for the home mod, then yesterday received the pre foreclosure letter so we called yet again and guess what there is NO RECORD THAT OUR CASE WAS EVER IN UNDERWRITING!! run run run!!! they are thieves!!!
by David Collins From Pompano Beach, FL on March 12, 2010
by Phil G, From Winnetka, CA on March 11, 2010
The very worst: they have lied to me, purposefully mislead, and refused to provide information they are legally required to provide. Over a period of 12 months I've spoken with more than 30 attorneys and none have been able to get to a person of authority. Chase staff said one thing one day, the next they deny they said that. These people are thugs and thieves.
by Anonymous From White Castle, LA on March 09, 2010
by Phil Hickernell From Bakersfield, CA on March 08, 2010
by Floyd orr From Jacksonville, FL on March 07, 2010
My problem is the lack of money.
by Anonymous From Charlotte, NC on March 06, 2010
they have helped, but i just need a reduction in my mortgage just a little bit.
by Daryl Boeche From Hana, HI on March 05, 2010
Started loan mod process 01-13-09, and still waiting for answer. Produced 100's of documents that they required to no avail. Why such a long run around? I actually believed they were going to help us. Now we have a letter from their creditor stated they will foreclose in 30 days. Today is 3-5-10.
by Anonymous From Granite Bay, CA on March 05, 2010
Chase is fraudulent, unprofessional and unorganized. We as consumers/constituents must organize and hold this bank accountable. My personal story with them is heartbreaking. Start with filing a complaint with the Treasury Department.
by DARRYL BURNETTE From Oxford, NC on March 05, 2010
by billy baswell From Cedartown, GA on March 01, 2010
by Ellen Spease From Elk, WA on March 01, 2010
Have made the payments Chase told us to make yet Chase has reported us late ever sense they put us on a trial modification plan last May 09.
by realynn/michael simons From Port Angeles, WA on March 01, 2010
since october we have been trying to do a loan modification and it just keeps getting drug out longer and longer we feel like they don't want to help us. they keep asking for updated paperwork every thirty days and its been that way since october. now they say it takes time and we are about ready to lose our house.
by Anonymous From Roanoke, VA on February 26, 2010
This company does nothing but steal. They lie and accuse you of owing them money that you don't. Help me find a lawyer to sue them. email@example.com
by Anonymous From Columbia, SC on February 26, 2010
by Lori P from Jersey From Willingboro, NJ on February 25, 2010
They are the worst company in the entire US. DO NOT DO BUSINESS WITH THEM. Everything is fine as long as you don't have a problem making a payment. They refuse to work with you. They are now harassing me calling me everyday. When I answer they hang up 80% of the time. Nothing changed from last night why are you calling me 12 hours later. The customer service is rude and unprofessional. The managers do not return calls. And EXECUTIVE ESCALATIONS IS A JOKE. Now I see I'm not the only one. Look at the BBB report, trifling!
by Tony Millholen From Fairfield, CA on February 25, 2010
I don't know who this company is or what it is about BUT I do not support them in any way. BE CAREFUL>>>>>>
by Anonymous From Ledbetter, KY on February 23, 2010
by Dontuseem From Arkadelphia, AR on February 22, 2010
The company is just waiting to take your home. Do not use them RUN AWAY!!!!!!!
by tony millholen From Fairfield, CA on February 21, 2010
I don't know who this company is saying they can help get you a MOD LOAN with Chase do not fall for there gimmick !!! this complaint of service is about Chase Mortgage. and there service
by calvin bennett From Oakland, TN on February 20, 2010
after falling 90 days behind on this loan that we have been on time with for the last ten years. they refuse to take a payment? now that I have found a new job i should catch up in two months if I can keep them from forcing foreclosure on a home that we own more of than they do. worms!!!
by Donald Lotz From Spring Hill, FL on February 20, 2010
by Anonymous From Cottondale, AL on February 16, 2010
by scott stillman From Saint Ann, MO on February 12, 2010
by Amy Harlow From Winchester, VA on February 11, 2010
I have never experienced such poor customer service in MY LIFE! They did not communicate with us at all. After waiting 6 MONTHS for a re-finance the notary came with papers and a loan amount that was $40,000 more than what we had thought. When I contacted them the following day they said it was because I was not approved for the original amount and that extra amount was to pay off our vehicles... unbeknownst to us! The assistant vice president told me she would take money off the closing cost for all of my inconvenience, but she didn't. I wish to God I never paid that initial money to go with this company and now I am stuck w/ them for 30 years. I wouldn't recommend them to my worst enemy!
by Anonymous From Miami, FL on February 10, 2010
by Danilo Nikolich From Antioch, CA on February 08, 2010
by Ellen Weiss From Woodcliff Lake, NJ on February 06, 2010
On Oct 16 2009 we received call that mortgage payment was not received--I immediately called Customer Service & determined they had check but it was missing a loan number (3rd party bank left it off inadvertently when changing the check name from Washington Mutual to Chase as requested). I was told check was in their possession and they just needed to verify and post. I did not have to do a thing. THAT WAS IN OCTOBER! Today (February, 2010) I have spoken to countless incompetent customer service reps, supervisors and even contacted the CEO's office which forwarded me to the person dedicated to Customer Complaints who sent it off to an Escalation Team in So. Carolina. Nothing has been resolved and in meantime, late fees grow (I will never pay a dime), my credit is impacted and they apply more recent payments to the older ones creating a new problem every month. Absurdities and Lies: ***They say they will call back and never do. ***They all say they will "escalate" your case but it is a meaningless word. ***They all say sorry and this has never happened but if you get someone who speaks freely they will tell you it's a mess since the Wash Mutual deal went through and they cannot merge systems or processes effectively. ***They do not value your time. One customer services Supervisor said "can I put you on hold for a moment" and came back 47 minutes later!!! Yes, I waited because I actually got fooled into thinking maybe I got to someone who could resolve this. My Advice: Never ever do business with this organization. They are incompetent on the most basic of processes-- posting a check in their own hands. Trust me-- you do not want to learn this the hard way. There is absolutely no respect for the customer. There is absolutely no connection between promised words and action. They are truly INCOMPETENT. Stay away and save yourself the aggravation.
by Jennifer Houchin From Logan, OH on February 04, 2010
by Anonymous From Owensboro, KY on February 03, 2010
they are very rude people to deal with. they said they sent us papers to modify are loan ,but they never did. They said we wouldn't cooperate. but we did. if we had received the papers we would have sent them all the information they needed. but we never got any paper.
by Robert Hall From Englewood, FL on February 03, 2010
by Todd Woodford From Endicott, NY on February 02, 2010
They try to help as best as they can but I get transferred and dropped about 3 times whenever I call.
by Anonymous From Porterville, CA on February 02, 2010
by Anonymous From Show Low, AZ on February 02, 2010
The worst people ever, they never return calls, they don't Give a DAMN about your problems. They constantly "lose" paperwork as a stall tactic I've been in a so called modification for 7 months, just learned today that my house is for sale in 2 days. LIARS Everything they say is alie, I've been un underwriting for my modification for 3 months. LIES LIES LIES everyday more LIES. They call everyday EVERY DAY to tell me they have all my paperwork, because they have my number in their auto dialer program. They say then "can't" remove it. EVERY DAY THEY CALL TO TELL ME NOTHING. I'm so angry, so upset and apparently I'm still losing my house because they can't care enough to do ANYTHING THEY PROMISE
by Anonymous From Norton, MA on February 02, 2010
I sent in payments that were not cashed and they did not inform me of this until it was too late for me to do anything about it.
by Anonymous From Monett, MO on February 01, 2010
by darryl burnette From Oxford, NC on February 01, 2010
by susan From Dothan, AL on February 01, 2010
i have filed complaint with HUD because I have Paper work of their lies with their names on e-mails to me I want to take them down we had to file bankruptcy because they wouldn't accept their owe modification terms that they sent to us and we made payments and have copies of return checks from Chase they are a big rip off
by Kristin Conte From Utica, MI on January 31, 2010
by Mrs. Khanzada From Brooklyn, NY on January 31, 2010
by Anonymous From Sharpsburg, MD on January 30, 2010
by kim badessa From Trenton, NJ on January 27, 2010
by Anonymous From Nogales, AZ on January 27, 2010
by Michael De Santis From Levittown, NY on January 23, 2010
by Chad Reeves From Fort Lauderdale, FL on January 22, 2010
by Deborah Gearhart From Tionesta, PA on January 21, 2010
by jada catoe From Hartsville, SC on January 21, 2010
by Anonymous From Whiting, NJ on January 21, 2010
Have not helped on any of the programs that are made for these situations. Why create more options to help but then not approve or work with any of your own clients? We are the victims stuck in a catch 22. Great way to help the economy huh?
by Irma Tchamourian From Roseville, CA on January 18, 2010
by Casey Hargraves From Waterman, IL on January 14, 2010
by carolyn smith From Shepherdsville, KY on January 12, 2010
by Anonymous From Greensboro, NC on January 12, 2010
We are attempting to do a Deed in Lieu but Chase will not talk to us. I send letters and faxes to no avail. One of their CSR people actually accused us of disregarding our payments. We are not dead beats! We are victims of the economy like millions of others.
by Bob Zurek From Omaha, NE on January 08, 2010
#$%! you Chase...They need to investigate this sorry company, and there strong arm tactics..work with the people my backside! If you have trouble please file a complaint with the Comptroller of the united states banks...The BBB will not do anything to them but the Comptroller can.. just a short form to fill out..here is the link http://www.occ.treas.gov/ Tkae it drom me 18 months to get into a loan mod.. and a three month trial period to get into the mod, could not afford the payments what kind of stuff is that! Bob Zurek
by Anonymous From San Jose, CA on January 07, 2010
by linda davis From Fitzgerald, GA on January 07, 2010
by Michael Ross From Lamar, AR on January 07, 2010
by amy jones From Flat Rock, AL on January 05, 2010
they will not talk to me because my name isn't on the loan
by Anonymous From York, SC on January 05, 2010
by Andrew O'Kelley From Flint, TX on January 04, 2010
by Paul Lano From Florence, NJ on January 03, 2010
by Anonymous From Pawcatuck, CT on December 31, 2009
by Charles Cloud From Sallisaw, OK on December 31, 2009
They just took over this loan from Washington Mutual.
by mike jaber From Frankfort, IL on December 31, 2009
I had to take a pay cut at work or lose my job. the nightmare started when i first called chase for help. now the snowball is an avalanche, due to there incompetence. they waited till my adjustable when from 7.5% to 9.99% to lock it in, then been in a modification for ten months, never missed a payment tell me can't help. They only look for excuses to deny you. They couldn't find a reason not to modify there excuse is "they don't think i can sustain loan long term".
by Tony Millholen From Fairfield, CA on December 30, 2009
They are misleading homeowners. MAYBE IT'S TIME FOR A CLASS ACTION SUIT
by Shekisha Pate From Teague, TX on December 30, 2009
by vicky seidel From Baltimore, MD on December 28, 2009
DON'T REFINANCE WITH CHASE IT IS A Nightmare. get RID OF THEIR CARD AND DON'T BANK WITH THESE GUYS! RUN!
by Anonymous From Raleigh, NC on December 21, 2009
Called to talk with someone regarding deferring one payment due to government holding back one month Social Security benefits. Never been late for payment in over 9 years - told "we don't do deferments". Was told that I could send in payment late and call before the end of the month and it would not go against my credit - HELLO - if I don't have the $$ now where is it going to come from later in the month??? Surely not from the government! Seems a shame for my credit to be ruined because of the government's stupidity in holding a payment that was applied for 2 months previous to 62nd birthday! Oh well!
by Anonymous From Chicago, IL on December 16, 2009
by dora vasquez From Brandon, FL on December 15, 2009
by Anonymous From Morrow, GA on December 14, 2009
by Chuck Watson From Wheaton, IL on December 13, 2009
I applied for refinancing with Chase back in May and was told at that time there would be a 60 day wait due to the large number of refinance applications for the Government stimulus package. Well, after many months of waiting, phone calls made and very few returned, and lots of "it's going to happen soon", here it is going into the new year and nothing has happened. They charged me $1,650.00, with a $750.00 deposit which I am told is non-refundable. We also have our mortgage with them, CD's and checking accounts. I am now going to refinance with another company. We are planning on pulling our CD's, closing our checking accounts and moving somewhere else in January. The Banks got bailed out by the government while the middle class has been left holding the bag.
by Laura From Blue Springs, MO on December 12, 2009
I own my home for 15 years, never miss a payment until my job was relocated overseas. 02/08 I contacted WaMu to get assistance. They set me up on a interest only loan. This was not a good option since nothing goes towards my home. Its equal to renting. This was the best WaMu could do for me I took the offer since it reduce my mortgage payment by 60.00 dollars ( I needed all the help I could get) When the home modification program from President Obama was announced I was hopeful for a modification. This was in 2/09. I met the guidelines even though they changed many times. This was a nightmare. I fax over and over again paper work that was "loss" by Wamu now merging with Chase. I made countless phone calls I was given a different story ever time . I had many negotiators some who were very rude. I finally received a letter in August 09 stated that I was accepted into the modification program. I was given a trial payments for three month. After that I would be set up on a modification loan that would be a fixed rate with the new modification guidelines. On 12/09 I received a loan agreement. after all this, my new loan modification jump a 110.00 higher on my payment . I'm still on a interest only loan and my loan that was only 113,000 is now adjusted principal balance of 120,072.53. I was furious and called Wamu/Chase their wonderful customer service said "lady there is nothing you can do this is not non negotiable . You are 6300 dollars behind, I ask how could this be when I only miss 3 payments at 900.00 a month. and made three month of trial payments . Customer service stated those trial payments do not go toward your loan so there fore you are late 6 months. I said that equals to 5400.00 where is the other money from I was told in fees. Chase is the most crooked company who has scam thousands of homeowners. I will not stop until they are brought now, and we the homeowners get a fair deal.
by Bryan Back From Auburn, PA on December 10, 2009
by Chavella Kelly From Accokeek, MD on December 09, 2009
Terrible because I have been on trial payments since July 08, and its ridiculous that this has continued. I have done everything asked so instead of helping me, they kept me on a trial plan. I'm done. Want to do a short sale and move on.
by Anonymous From Amelia Court House, VA on December 08, 2009
by Michael Flickinger From Newton, KS on December 03, 2009
Chase Home Finance has made it a nightmare for me. I am in danger of losing my house because they did not set up my payments to be taken by direct deposit from my checking account. They have given me no communications at all except for court summons. Tried to fix this problem by calling them. Promised me that I could catch up pay for last 5 payments, but instead, their lawyer sent me final payment to payoff the whole house at the sum of $54,186.24 instead of promised $2,500 plus their lawyer fee.
by Brian&Melissa jordan From Gloversville, NY on December 03, 2009
by tim From Orange, MA on December 02, 2009
they screwed me bad conned me into a 10.5% rate and now wont lower me like promised,been paying my 1,800 mortgage on time for 2 yrs now enough is enogh i just lost my unemployment what idiots they are
by Anonymous From Southfield, MI on December 02, 2009
They're great when you are able to pay on time.
by Billy Jones From Oakwood, GA on November 30, 2009
by Steve DeWillis From Cottonwood, AZ on November 28, 2009
Very rude and harsh statements have been made like-get off your butt and find another job or if you don't pay your utilities or buy your insulin you could pay us! Don't do business with this bank it will only hurt you in the long run. Your best bet is with a Credit Union!!!!!!!!
by Anonymous From Rockford, MI on November 25, 2009
Not willing to work with you while you get back on your feet. Send in documents for a modification and never hear anything in return
by Geoffrey Davis From College Park, MD on November 22, 2009
by Nycole Berkeley From Nashua, NH on November 22, 2009
Extremely poor service. Irresponsible associates, continuously losing documents. No feedback or documented proof submitted to consumers regarding their loans, even upon request.
by Anonymous From Brenham, TX on November 13, 2009
by Anonymous From Pleasant Grove, AL on November 11, 2009
Terrible customer service. One person told me that he wouldn't help me, but that he could put me back into the call queue, and maybe the next person would... Do people really do business that way??
by Anonymous From Orange City, FL on November 10, 2009
they are in no way helping me with my payment problems. I have faxed information to them 5 times and they are still telling me they have not received it..I explained my circumstances to them and all I get is "I'm sorry to hear that but you are not eligible for any of our programs"...How sad is that. I had to have surgery on my achilles tendon and no income available,yet they could care less...
by Anonymous From Danville, VA on November 09, 2009
no comment
by BLAKE AMASON From Rocky Point, NC on November 08, 2009
by barry stewart From Palm Coast, FL on November 05, 2009
were not willing to help us in time of dire emergency. Applied for loan modification and was denied based on unemployment being considered only a temporary situation. Also did not take medical hardship into account.
by Anonymous From Pleasant Hill, CA on November 05, 2009
by Jennifer Wathen From Hartford, KY on November 05, 2009
all I can say is AWWWWWWW!!!!
by JENNIFER From Hartford, KY on November 05, 2009
ALL THEY DO IS PASS you TO ONE PERSON AFTER ANOTHER AND THEY ALL HAVE SOMETHING Different TO TELL you. MY HOUSE WAS IN Foreclosure FOR THREE MONTHS AND I Didn't EVEN KNOW IT.
by Anonymous From Sandy, TX on November 05, 2009
Over the last year and a half I have been divorced and unemployed twice. During the divorce the ex wanted the house, 6 months later she abandoned the house and left me a month behind on the mortgage. I began paying extra each month and in 6 months was only $500 behind. I got laid off for the second time. I called Chase and asked if I could pay the $500 I was behind and then skip a payment, to help me until I was employed again. I got routed around but finally was talking to the right area; after awhile they said yes and told me I didn't have to pay this month and could make a reduced payment for 6 months, if I did that on time they would restructure my loan. Cool, so I thought. 3 weeks later no paperwork has arrived and a payment should be due. I called Chase, they tell me the first person never finished the paperwork. 30 minutes later, I have answered all the same questions for the 2nd time and am told half payment in 2 weeks, then my normal payment for 6 months, then restructure. 2 weeks later, still no paperwork, I call back and say I owe a payment, girl on phone says ok, let's go over your financials, I say ok she asked me about income, I say " good news I got a job" we spend another 30 minutes answering all the same questions for the 4th time. She then stated based on your income you can afford to pay $500 more than my normal payment. I said no and I have a deal in place and Chase needs to honor it, after a long discussion, we do not come to a conclusion. Next day I call back and talk to a very nice person who agrees to honor the deal that chase had previously offered. 2 weeks later, chase calls me and states they would like to start working on getting my permanent restructure in place, I say ok and answer the same 30 minutes worth of questions for the 6th time. At the end of this discussion he tells me my payment is now $600 a month more starting now. I say absolutely not and ask to speak with a supervisor. I am given a number and name. I call the number and say who I am. The supervisor states "How did you get this number?' Nice customer service. I wish I had the guys name with me so I could call him out, this was completely terrible. After a long and heated exchange he threatens to foreclose on my house if I don't talk to someone else and answer all the same questions again. I ask to speak to his supervisor, he states no, I say I feel the need to complain about him and again threatens to foreclose on my house. I get transfer to the team lead and spend another 30 minutes answering all the same questions again. I talk to another supervisor and by the end of this 2 hour ordeal, I am paying my normal rent for 4 months and then will have to pay balloon payments to get caught up starting in January, and am told they will not restructure my loan with the reduced interest rate I had been originally promised. I called chase in good faith and ask for help, with their help I have gone from $500 behind to $6000. If there is anyone at chase that actually cares about your customers and wants to help my number loan is 1952176100
by william gray From Titusville, FL on November 04, 2009
by SHERMAN NICKERSON From Montgomery, AL on November 03, 2009
by vincent kennedy From Chesapeake, VA on November 02, 2009
by Anonymous From Greenfield, OH on November 02, 2009
They will only talk to my husband and not me on things without him calling in to say so and I have been trying to work on things and he's not always around a phone to try and make these calls to where I can get things done.
by Anonymous From West Warwick, RI on October 30, 2009
I have had to call 5 months in a row to explain that I did send my payment on time and they even cashed the checks before the due date! They claim to fix the problem every month, yet each month I get statements saying I haven't paid. My credit is being ruined and no one ever returns my calls.
by Jessica Howell From Griffin, GA on October 26, 2009
Is willing to work with you occasionally if you get the right person on the phone, which rarely happens. We just need more caring people in this world!!!!!
by Robin Anderson From Texarkana, TX on October 21, 2009
by scott pease From Essexville, MI on October 20, 2009
by margaret ball From Dover, DE on October 19, 2009
by Diana Nelson From Sacramento, CA on October 15, 2009
by rhonda bitler From Williamsport, PA on October 13, 2009
by Anonymous From White Lake, MI on October 12, 2009
Some of the Chase customer reps are very rude and I have gotten hung up on when transferred to other departments. One woman told me to go to the local Chase branch and turn in my keys to the home! I wish it was that easy....FINALLY after several attempts I talked to a very nice loss mitigation analyst, but he wants me to modify my loan. I just want do a deed-in-lieu. So, I gave up all my financial info and he'll call me back in a couple of days. Let's see what Chase can do?
by Anna Giordano From Carle Place, NY on October 09, 2009
I contacted chase to lower/modify my 7% rate. They told me i have too much debt. OK.....maybe you could lower my rate so I'll have less debt???? And make the payments easier to handle so I don't foreclose!!! Seems simple to me....why don't they understand???
by Anonymous From Lancaster, TX on October 07, 2009
by Anonymous From Odessa, FL on October 06, 2009
you people are all idiots. that basically sums it up. who am i? I'm the loss mitigation analyst that you all complain you can never speak to. oh I'm actually at my desk when you call me. but seeing you're all stupid enough to be posting on a 3rd parties website, ... well... enough said.
by mica beard From Kokomo, IN on October 06, 2009
by lindsey zenner From Ponder, TX on October 06, 2009
Chase was awful!!! I could never speak to someone that knew what they were doing,they always transferred me to someone else who also couldn't help and was always being put on hold for long periods of time only to be hung up on. I tried several times to work something out to pay my mortgage but nobody would help me and now it is being foreclosed. They are awful!!!
by Ahjaynay West From Toledo, OH on October 06, 2009
by shari olah From Grenada, MS on October 04, 2009
by Julie Holzum From Saint Louis, MO on October 03, 2009
can't get anywhere with them because mortgage in mom's name, she passed away.
by Amanda Dickey From Westville, OK on October 02, 2009
by LITA FORD From Chicago, IL on September 30, 2009
by Robert Hardy From Athens, GA on September 29, 2009
We have tried over and over to work with them on our situation and NO ONE at this place would even Recommended how they might help us...
by Anonymous From Los Angeles, CA on September 28, 2009
On March 26, 2009 we applied for a refinancing loan with Chase our current mortgage company. Our credit score is 800. We submitted all the documents the loan officer requested the next day. We were preapproved for a 4.873%interest rate on $567,000 loan. We currently pay $300-$400 extra every month towards the principal since we bought the house 4 yrs ago. We never missed a payment. I had to give them a check for $ 750 and they would lock in the rate for 60 days. He (Mac-loan officer) did say that if the bank delayed the process then the rate would still be locked in past the 60 days. Also if they declined us we would get the $750 back. On Sept 23 we were declined for the following reason: "We got the Final Review done with Underwriting. And they have Final Declined your loan application. Here are the exact words of the Underwriter; "The maximum DTI "Debt to Income" with all the mortgage insurance companies is 41%. The DTI for this loan is 44.26%. I am sorry but the loan cannot be approved. Mortgage insurance is not available when the DTI exceeds 41% and there are no exceptions from the mortgage insurance companies. Also, since the CB will have future loss carry overs per their accountant letter but dollar amounts are not estimated, it is impossible to accurately determine their income." Comment from the loan officer- (who could not even explain the declination) "Maureen, this is a direct result of the Lower Appraised Value that increased you initial LTV "Loan to Value" to a higher 85%. As you know the appraised value came in lower than expected at $670,000 & the file had to be restructured within LTV guidelines. If this was under the 80% LTV Limit then the maximum allowed DTI would have been 45%. Due to the ratios above 41% DTI we are unable to obtain MI Mortgage Insurance coverage for your loan. The only possible solution to obtain an approval would be if you decided to reduce your principle loan balance to be under 80%. I would estimate would be $33,500 Plus Closing Cost would be roughly around $40,000 out of pocket, that would reduce your final DTI to be close to the maximum allowed 41%. Of course this figure would need to be confirmed by underwriting. We are unable to offer the applicant credit for the following reason(s): Adverse Action Reasons 1. Excessive Obligations in Relation to Income (44.26% above maximum 41% per MI ) 2. Unable to Verify income We submitted our tax returns and our bank statements 3 times because they lost them the previous 2 times- that is even a bigger concern. I called the bank every week for an update for 6 months. Then we went on vacation which I informed them of weeks in advance and they told me the day before vacation we had to have our CPA explain why my husband sold his business 3 years ago. Also they said I wasn't employed but I provided my W2's for the past several years. Our income is way above the ratio they mentioned. We could pay off the mortgage if we wanted to, they didn't mention that fact in the denial. How can they get away with this on so many loans? Even our loan officer told us we were one of many they were doing this to and he was very frustrated. This is their own employee agreeing with this unprofessional, discriminatory way of how they are treating their customers. Issues:1. Lost our tax returns twice which cause me major privacy concerns. 2. Applied 3/36/09 did not hear anything from loan officer unless I initiated the emails or phone calls. The bank manager at time would not get involved, which caused even a longer delay. 3. Since they took so long to get an appraisal on our house (6 months from application date) the housing market declined. 4. The comment about not verifying income is absurd since we provided our W2's three times and our bank statements. We have no other debts and if they bothered reviewing instead of just taking our money and delaying the process they would have noticed how much we have in the bank. Now we cant apply anywhere else for several months because of the appraisal. The last insult was that we are only getting $350 back of the application fee even though they turned us down. The reason is debt ratio to income- another way of saying they are keeping our money. This has to constitute fraud or misrepresentation!! We were guaranteed our money back if they declined us for any reason!
by Mark Watts From Lubbock, TX on September 27, 2009
by Kathryn Serna From Fort Walton Beach, FL on September 27, 2009
by Richard Hollis From Conroe, TX on September 25, 2009
I think they could be more understanding and able to work with us since the economy is so bad and so many people are out of work. It's not like we don't want to pay our debt.
by Concerned Parent From Gastonia, NC on September 24, 2009
All of you people need to put your heads together and sue this Predatory Mortgage Company. Start boycotting by going to real estate forums, relocation forums, and warn people who are getting ready to purchase, young people especially are prey for institutions such as this. Posting here only allows you to vent...vent to someone who can help. Go to your Congressman, Senator, FDIC talk to the people that can help
by Anonymous From Madison, WI on September 24, 2009
by Juan Polk From Philadelphia, PA on September 23, 2009
by Fonda Kauffman From Greenwood, DE on September 21, 2009
by Anonymous From Ypsilanti, MI on September 21, 2009
by Suz From Lake Worth, FL on September 16, 2009
Two times my mortgage has been 10 to 12 days late and they start phone harassing immediately. 10-12 days???????? I've never gone past 30 days.
by Brenda Miller From Alma, AR on September 15, 2009
I keep getting the run-around and my new payment agreement has changed 4 times.
by Anonymous From Colonial Beach, VA on September 13, 2009
I have tried time after time to get a loan modification and every time I am either hung up on or transferred to another department that can not help me. I have paid every statement on time and now work is slow for me and is getting harder and harder to pay my mortgage. I can't receive any help ... What's that about? ... where is the tax payers help when you need it the most...If you are thinking about getting a loan through Chase... TURN BACK NOW LOL.......
by Anonymous From Lander, WY on September 11, 2009
Have not yet seen anything to judge by. Ask me again when we've finished dealing with them!
by Anonymous From Scottsburg, IN on September 10, 2009
by amanda schumborg From Utica, MI on September 09, 2009
by Michael Sevigny From La Canada Flintridge, CA on September 08, 2009
Be careful in doing a modification with Chase. They gave me a great new rate back in March, but have have not posted my payments yet. They are reporting to all credit agencies that I am not paying, ruined my great credit score and it looks like I'm in foreclosure. They have ruined my life! Don't let them do the same to you.
by Anonymous From Tinley Park, IL on September 02, 2009
by Janice Carlberg From North Hollywood, CA on September 02, 2009
Chase helped me get into this problem and would not help me earlier on, though they did finally reduce my monthly mortgage payment a year ago, so my back taxes started to happen in order to pay their ridiculous monthly mortgage fee. Totally unethical practices and I know they are in trouble no with foreclosures.
by Christopher Muraoka From Waianae, HI on August 31, 2009
I really wish that my mortgage company would take the extra step to try and help me. I am a single father whom got recently divorced and I have full physical custody of my three minor chidren. Times are very hard right now and I just wish I could get a little more help. I make my month to month payments but while I was going through my divorce I could not afford to make any and that is why I'm behind. I wish my situation would be taken into consideration, but not with Chase.
by kesha dunlap From Douglasville, GA on August 31, 2009
by Ronald Wasserman From Mission Hills, CA on August 31, 2009
by Kathryn Christopher From Fayetteville, NC on August 29, 2009
Very slow to respond. Customer service personnel don't read notes on account unless you pester them. Their phone system hangs up on you 8 times out of 10.
by ANGELA WORD From Albertville, AL on August 24, 2009
by Donielle Martin From Ventura, CA on August 20, 2009
I have been trying since last year to modify my mortgage with Chase. I was advised initially, and only after taking a day off to call them and be transferred numerous times, that I was not a good candidate but could not tell me why. I have a job and could make the payment if it was lowered to meet the 50% loss of the property value. I applied again in March, and was again advised that I was not a good candidate, again with no additional information that could be provided to me and was treated very rudely. I have applied a third time, back in June and have not heard any thing and was told it would take up to 60 days. It is 60 days today and I called and was given 6 different phone numbers from the original number I called (which was on the 'help notice' to me and the number that was on the cover page for the modification dept. Each and every employee advised me that they could not help me in their department and finally the 6th person told me that it was a CHASE loan, (really?) and that is why no one could help me. I thought I was calling chase, that is the option I kept choosing!!!! I am frustrated and received my trustee sale notice yesterday on my door with a date of 9/10/09! NO ONE HELPED ME! I went through a divorce and was transferred to a less paying job - going from a manager to an underwriter, in the mortgage business and lost 50% of my income. I think I have extenuating hardship circumstances. If anyone knows any number that actually works, I would appreciate it. I have been given the following numbers; 866-550-5705, 877-530-1837, 800-437-4892, 800-446-8939, 800-336-3806 and today another number 877-419-6495 which was closed when I called. I HAVE FOUND NO ONE AT THIS COMPANY WLLING TO HELP ME, ONLY TO ASK ME INFORMATION OVER THE PHONE, TELL ME TO COMPLETE THE PAPERWORK THAT WILL BE MAILED TO ME, AND THEN WHEN I MAIL IT IN....IT GOES INTO SOME BLACK HOLE! HELP!!!!!!!!!!!!!!!!
by Anonymous From Cape Coral, FL on August 19, 2009
we have been trying to mitigate our mortgage for at least six months. we have been told it will take up to 3 months every time we have spoken to a rep. in my opinion they are leaving me with no choice but to stop making payments.
by dawn warren From Williamstown, NJ on August 17, 2009
I have been on the phone with them 11am-5pm on thursday and over an hour so far today. I am going to call the better business bureau on them.
by Karen Hoffman From Pearcy, AR on August 15, 2009
by Barbara Rodrick From Missoula, MT on August 14, 2009
by stanley baldwin From Columbia, SC on August 10, 2009
Ask for closing cost on loan. Kelly Smith told me the cost and said I need to pay a $450.oo Application fee that need to be paid first. I ask if that was all the fee for the loan, he said yes. When I received the loan application, it had a 1.8% discount point fee of $2300.00. He did not disclose this fee before I paid the $450.00. I did not accept their loan and they would not return my fee or return my phone calls. They are cheater & crooks that steals your money.
by Anonymous From Maryville, IL on August 09, 2009
by Cynthia Rogers From Pleasant Grove, AL on August 06, 2009
by Anonymous From Pasadena, MD on August 01, 2009
by bruce crawford From Shawnee Mission, KS on July 31, 2009
I fell behind in my payments. I was told by them that they could call me as they wished and would continue to do so until I committed a day and amount of payment. I asked them not to call me at work, my company has a policy of no outside phone use during buisness hours. Everytime they would ask me the same questions and I would supply them with the same answers. I feel their methods were harrasment, but probaly within the legal restraints of the law. I probaly could have gotten caught up but with all the late fees and misc expenses this was not possible. I believe I was as late three months and had that down to one month on a couple of occasions. I want to keep my house, but don't know how.
by Anonymous From Edgewood, TX on July 30, 2009
Just another whore bank of the government. They received billions in bailout money and they can't understand that tens of millions of people are out of work. There should be a freeze on all foreclosures for people who can't find employment due to the economic situation. Even if I end up selling my house, I won't get anything close to what I bought it for. I'm going to lose everything all through no fault of my own.
by Tammy Coressel From Defiance, OH on July 30, 2009
They will not even tell us what we owe to get caught up on our payments.
by Tisha Malone From McMinnville, TN on July 28, 2009
I wish i would have never went to chase to refinance my mortgage. They have been horrible to deal with
by Melinda Rangel From Grand Prairie, TX on July 27, 2009
by Anonymous From Colleyville, TX on July 26, 2009
Very slow in getting the Home Mortgage Adjustment "Obama" plan going.
by kathryn mitchell From Chapel Hill, NC on July 17, 2009
by iliana pena From Katy, TX on July 16, 2009
by anonymous From Stover, MO on July 15, 2009
This is not a company I want to do business with. I paid 2 months in advance on may 1st 09 and on june 5th I got a call from there collection company to demand that i make a late payment and then charged me $42 for a late fee and all this happened while there own records showed the payment was indeed made. It was the last week of june before they finally got that corrected. They do not work in a timely manner probably because its in there advantage to drag thing out like in this case where they make money on money they are not entitled to have. Every time I haaave called they transfere me from person to person and every person has to here the whole story and they transfer me again and I have to go over the story again and yes, every person tells me something different. Very unorganized customer service department. On july second 09, after I made the july payment, they took a second payment out of my USBank account without permission and after talking to 9 different people over 11 days as of now, my request for the immediate return of my $1000+ has been refused for various reasons. You dont have to be behind in payments for them to hassle you. If they hadn't purchased my loan, I would not have anything to do with them and yes I have told they that. I am probably going to refinace to get the papers out of there hands. By the time they return the money, it will be time to make another payment which is exactly what they are banking on and in the mean time, I am going to have to borrow money from my bank to make my other payments whish they really didn't care about when I told them what there actions were doing to me. They have addmitted they have the money but refuse to refund it until I send them a compy of my bank statement for reasons they could not explain and have no right to see. BE WARE. I would like to speak with the CEO but I am not allowed to do that. I think I'll try FOX news.
by Katherine Aikin From Lisle, IL on July 15, 2009
They were not willing to work with me or offer any solutions. I do not want to re finance, my home is currently up for sale and has been for over 6 months.
by LORENZO HARRISON From Cincinnati, OH on July 14, 2009
I've BEEN TRYING SINCE MY FATHER PASSED TO GET THINGS SET UP WITH CHASE AND HAVE BEEN RAN AROUND IN CIRCLES. AND NOW MY FATHER HOME IS FACING foreclosure DUE TO THEIR TECH NOT HANDLING MY CASE FILE PROPERLY. I've HAVE HAD TO FAX MY FATHER WILL TWICE DUE TO MISPLACEMENT ON THEIR BEHALF AND THINGS ARE GETTING Further BEHIND AND ITS BEEN SINCE 09 -12 -08 WHEN MY FATHER PASSED. Every time I CONTACT CHASE I'm TOLD SOMETHING DIFFERENT FROM THE LAST TIME I'm SO DISAPPOINTED BECAUSE MY FATHER HOME WOULD NOT BE THIS FAR BEHIND I FILL I've BEEN PUT IN A POSITION TO LOOSE MY FATHER HOME DUE TO THEIR COMMUNICATION Practice IS LOST WITHIN THEIR System. Please HELP ME WITH SAVING MY FATHER HOME WHICH IS MY PRIMARY HOME NOW I've GAVE UP MY PLACE WITH INTENTION TO TAKE OVER MY FATHER OBLIGATIONS WITH CHASE AND SAVE MY HOME AS WELL!!! THANK YOU LORENZO HARRISON
by Anonymous From Charlotte, NC on July 08, 2009
by Anonymous From Reseda, CA on July 08, 2009
by Anonymous From Orleans, IN on July 07, 2009
by Jason Liu From Boston, MA on July 07, 2009
I can officially say i am really unhappy with the process I am going through with my loan modification at chase mortgage. Specifically Chase employees Jennifer Sweet and Kristy Morehart-Gallagher. They have provided me with non-useful information, lots of jargon, and never respond to my phone calls or emails. Definitely lack of customer service in terms of being prompt and timely with information, providing information, and lack of response. I would never do business with this company again. I wouldn't be surprised if Chase follows the steps of WaMu and files for chapter 11.
by Patricia Campana From Austin, TX on July 06, 2009
by Loel Johnson From Lakeland, FL on July 04, 2009
by Amanda Byrd From Laurel, MD on July 04, 2009
Every time I call I get a different representative who tells me something different. I have had a hard time dealing with them and it seems as if they don't care if you lose your house. I have tried many times to seek assistance to help me modify my loan and all I got was "sorry we can't help you, when will you be able to make a payment"? It's a shame.
by Nikola Ristic From North Royalton, OH on July 02, 2009
by onepersonatatime From Minneapolis, MN on July 01, 2009
Watch out for people who are on here writing good things about this business on a BUSINESS COMPLAINT FORUM! I have spoken with a representative on the Board (office of the CEO) at CHASE who told me that she views these complaint forums and writes on them, what she writes I don't know but you can put 2 and 2 together. For reasons of their unethical business practices, they need to be brought to justice. People...the most powerful weapon thus far has been telling my story to people I pass by, friends and family members. Many have clipped their CHASE cards, canceled their CHASE cards, refused Chase as a lender and have inspired others to do the same. Just the number of people I have influenced is going to cost CHASE Millions of dollars of lost profits because the one's who have canceled or refinanced to another bank will not use them as debt provided ever. Just think what CHASE could have made from these people over 30yrs. I will continue on my campaign through blogs, creative marketing, news media and video media on you tube. I have many voice recorded conversations of them misleading and lying and also have had witnesses on the phone. I also video taped my conversations and have evidence of them admitting to doing things that are not protocol to their business standards. I condemn CHASE for the robbery of thousands of properties and I'm making efforts to expose their failed system of litigation.
by Anonymous From Acworth, GA on June 29, 2009
They helped us modify our loan and reduced our interest for the next 5 years. This is a lot more than I can say for America's Servicing Company. They are horrible. Chase has been very friendly and helpful. Thank God for this.
by Francisco Gonzalez From Wylie, TX on June 26, 2009
by Larry Smith From Edinburgh, IN on June 24, 2009
I am the one who is behind although I did not get any of the back room good old boy back slaps amounting to billions. In facts, had I gotten a bit of a break in the same manner the banks have, I would not be delinquent. It was last years credit freeze that would not allow me to re-finance when I had planned on it.
by roy self From Abingdon, VA on June 23, 2009
have tried calling them they won't return my calls to even try to work something out
by Amanda From Laurel, MD on June 23, 2009
I recently had my hours decreased at work which led me to not to be able to make a payment. I called chase to see if they had any programs to help me. I applied for a loan modification and it was denied because I wasn't 3 months behind. I asked if I could defer a payment, they said they don't do that. I asked what can you assist me with to bring the payment current. They replied you don't qualify for anything. After numerous calls to them speaking with so many different people, it was a disaster. Basically i keep getting collection calls with no help from them. I'm thinking about renting an apartment and filing bankruptcy. These people are not going to help us. I can't let these people destroy me any more. They are terrible, disrespectful, and liars. The more I came in contact with them, the more I became angry. I am to point where I don't want this house as long as chase is the mortgage holder.
by Anonymous From Spring Hill, FL on June 18, 2009
by Leo Roland From Stanwood, WA on June 11, 2009
by Beth Blanton From Nicholasville, KY on June 10, 2009
The absolute worst customer service on the face of the planet. You cannot be assigned one person to take your case and you cannot be provided with individual extentions. Every time you call you talk to a different person and each different person tells you to do something other than what the person before told you. They tell you what documentation to send and then when you call back you get a different person who tells you that you need to send something else. It's the most frustrating experience I have ever encountered. They are rude and condescending and have no clue as to what the procedures are. I believe they pull bodies off the street, stick them in a chair with a phone and tell them to just wing it.
by Kmberly Franklin From Baker, LA on June 09, 2009
by Ofreda Worthy From Oak Park, MI on June 08, 2009
Chase raised my payments from $672.00 to $1400.00 due to $2000.00 past due taxes. I got a one year forebearance due to my MS from the city of Oak Park. Chase 12/07 paid my taxes that was in forebearance and tripled my payments. I tried to contact Chase of the error. Chase would not let me apply for a loan modification until I was at least 90 days past due to correct their error. After I signed the new modification 03/08, I never received the new statements. I made pmts without statements and the payments were never reported to the bureau. Isn't that illegal? Chase says the modification was never processed and to stop making payments because it was done improperly. It took Chase until August to process the loan modification that was done in March. Now I owe double what the house is worth. House went into foreclosure 02/09. I have an analysis at Chase by the name of Kelly Griffin and I have left messages on her answering machine since 02/09 and she has yet to call me back. I am however in touch with Chase atty's and they keep telling me I'm up for review. I want out of this house and I want nothing to do with Chase. I am disabled with MS since 1982. I just can't take anymore. Can you help? I have until 08/03/09 before I'm evicted. I decided today after seeing my credit report and owing double what the house is worth, I no longer can afford this house. I want to give them the keys if they will remove foreclosure status from my bureau and allow me to move somewhere else. After working for GM for over 30 years. I can honestly say Chase does not know the meaning of customer service.
by corey collins From Mcalester, OK on June 07, 2009
they just want me to pay a bulk of the ammount to stop forecloser procedings
by michael kildea From Lake City, FL on June 05, 2009
They said they put me in a loan assistance program and they didn't I had to call back to see how the process was going and they said that I was not IN the program and they would try to renter the program and the next thing I new was I was getting served with some papers for the attorney
by Anonymous From Simi Valley, CA on June 01, 2009
by letitbeknown From Minneapolis, MN on June 01, 2009
Please contact me if you have had the same type of experience with Chase. We would like your story to add to our attempts to expose them. Contact us at (firstname.lastname@example.com) leave your name and a brief story. Below is our letter: Dear Mr. James Dimon, We are writing to file a complaint against Chase Home Finance LLC regarding the way in which we were placed on an inequitable repayment plan. We believe that there were unfair and coercive practices used when we were presented with a "forbearance agreement". Based on our previous interactions with the Collections Staff, miscommunication and lack of follow up, we are requesting a call directly from an Executive Officer from Chase. Below is a time line of events that occurred between February 2008 and Present: In January and February of 2008 we were unable to make our monthly payments on our mortgage. In February, we received a notice of default stating that the amount due to bring our loan current was $2,371.62. Unfortunately, at that time we were unable to make that payment and were in the process of filing for bankruptcy. Chase Home Finance LLC was not listed in the bankruptcy filing because we believed we would be able carry out our payment obligation. We mention this only for the fact that due to the bankruptcy filing, Chase collection representatives were unable to speak with us regarding what we owed until the trustee had made a ruling on our case. April 7th, 2008, Chase sent out another letter stating that our loan was now in technical default and the overdue amount was now $7,244.48. We did not understand how the overdue amount could be what was stated in the letter. After doing calculations with our monthly payment and late fees, we found a difference of $2,501.24. This amount was beyond what we should have been charged. We contacted Chase regarding the discrepancy in charges but we were unable to speak with a representative due to our bankruptcy status. May 7th, 2008, we called Chase and spoke with Ken (x30976). We requested reinstatement costs and were told by Ken to call back. May 9th, 2008, we called Chase and spoke with LaKenya. She stated that Andrew at (866-316-9218) ext.30925 was in charge of our account. She advised that she was unable to reach Andrew, but checked on the reinstatement request. We were advised the request had been rejected because the loan was not in foreclosure and were advised that she would request it again in case they had made a mistake. We were advised to call back on Monday May 12th or Tuesday May 12th to see if they were able to send out the reinstatement costs. She stated I should try to contact Andrew (x30925) and if I could not reach him then I could call 800-628-1674 and that anyone there could help. May 12th and 13th, we called Chase again to attempt to obtain the reinstatement costs, but were unsuccessful. May 16th 2008, we received a letter from Usset, Weingarden & Liebo, attorneys to whom Chase had forwarded our loan for foreclosure. That letter instructed us to call their office for reinstatement requests and speak with one of their employees. We tried to contact the attorney at the number listed and left a message for a returned call. When we did not hear from them we called them at 1:15 p.m. on Monday May 19th. May 19th, 2008, we attempted to contact Usset, Weingarden & Liebo for a second time and once again left a message to return our call. A representative called us back to advise that we must call our mortgage company and they would be able to determine our reinstatement costs. She told us to call 1-800-628-1674 x2195. At 2:00 pm we called the number we had been given, which was Chase collections only to be instructed to call the Loss & Mitigation department at 866-316-9218. We contacted the Loss & Mitigation department and requested reinstatement costs. The representative put our call on hold and then without our knowledge we were transferred to a person's voicemail. We left a message detailing our name, loan number, contact information to return our call, what was being requested and how we had been transferred to his voicemail. May 20th, 2008, after not receiving a call back we called and spoke with Ken (x30967). Ken advised that the request for reinstatement costs had been rejected again because the attorney fees were not put on the document. Ken also advised that our account was now being handled by another representative, Shunna Crockett (x30963). For the fourth time we requested reinstatement costs. Ken advised for us to call back in a few days and speak with Shunna. May 22nd, 2008, we called and left a message with Shunna. We advised her of the conversation we had on May 20th with Ken and that we were advised she was now in charge of our account. We asked for a return call within 24 hours or that we would call and request to speak with a supervisor. May 23rd, 2008, Shunna returned our call. We advised that we have been trying to obtain the reinstatement costs. We advised of our awareness that our mortgage was now five months behind although we have been trying to pay for the last 7 weeks. We advised Shunna that we could remit a down payment of $3,000 towards a repayment agreement. Shunna gave an option of one repayment plan that would raise our mortgage payment from $1161.14 to $1706. We advised Shunna that we needed to discuss the plan but that we were still requesting the reinstatement costs, now for the fifth time. Shunna said she put a request in for the costs which should be available no later than May 27th, 2008. May 27th, 2008, we called Shunna and left a message to return our call. We advised that we were following up regarding the reinstatement figures. We also advised that if we did not receive a returned call we will need to escalate to a supervisor in order to assist with our request. May 29th, 2008, we received a return phone call from Shunna. I made a stern attempt to get what we had been requesting for months. As I pressed Shunna for more answers to why she was unable to give us the payoff figures, she said that the company policies had changed from when we dealt with Chase in 2007, so now she was unable to give us those figures. When I asked Shunna about other options in finding out the payoff figures Shunna said she would need to send the total cost figures by mail and that they would only be good for 5 days. She expressed her concern as it would take five to seven business days to get the information we were requesting through the mail and even then, those figures would no longer be valid as the good through date would have expired. She stated that we would have to call in again and request the reinstatement costs to be sent to us. We expressed our frustration based on the misleading information and the lack of urgency to get the correct information so we could bring our mortgage loan current. I advised her that we were going to file another complaint with the proper regulating agencies to mediate this confusion. This was the same course of action we had to take when we had issues with our delinquent balance in 2007. Shunna advised we could give the agencies her name in the complaint and then said good bye and then she disconnected the call. May 31st 2008, we received a Federal Express letter from Chase Home Finance LLC with a forbearance agreement which spanned over the next 12 months and required a $3,000.00 down payment. The agreement was unexpected and was only valid through June 2nd, 2008. The agreement only gave us a few business hours to have the documents reviewed by Monday, June 2nd. We believe that this was done deliberately to give us no time to gain an understanding of the agreement or the financial obligations. We were advised that we had no other choice but to sign the agreement and send it back. We feel this was a coercive act of Chase; it was a plan that in our opinion guaranteed our failure to be able keep our payment arrangement. Chase did not collect any financial documents in order to determine what we could afford regarding the payment arrangement. The Forbearance Agreement we received included an additional cost for "Foreclosure Fees/Costs Advanced" totaling $2,964.50. June 2nd, 2008, we contacted Chase and spoke with Andrew (x30925), after we were unable to reach Shunna. We were trying to verify the process of sending the down payment via Western Union. During the phone conversation Andrew had stated that more than likely we would re-default on the loan, we felt this comment was unprofessional. After much hesitation we faxed in the forbearance agreement and made the down payment of $3,000.00 that afternoon via Western Union. We have been unable to get any information regarding how the $3,000.00 was applied to our mortgage. We have proven through our efforts that we are at all costs are trying to keep our home. We have proven that we have been able to pay Chase though they failed to act in these matters quickly and responsibly, thus costing us more money in unnecessary fees and expenses. When we defaulted in 2007, it was Chase that was found to be at fault for not responding in a professional manner. We met that obligation though it took 12 weeks for Chase to accept our money. We feel that Chase has again handled our account unprofessionally in the same manner we experienced in 2007. We have proven that we are trying to the best of our financial abilities to keep up with the new agreement. Under the current forbearance plan we have consistently paid an additional $640.00 over our previous payment amount even though the economy is under heavy stress. It is a blatant fact that the terms of the current forbearance agreement were set far beyond what we were able to pay without causing extreme financial stress and hardship to our family. There are three specific issues we need addressed by Chase Executive Management. We would like to discuss a change to our current payment plan as we are experiencing financial hardship due to current economic conditions. We need a detailed accounting regarding how we incurred $2,964.50 in foreclosure fees and expenses when the majority of the delay entering into a repayment plan was caused by unprofessional servicing of our account. Lastly, we have been unable to get a clear explanation regarding how our initial $3,000 was applied to our mortgage and need to have a detailed amortization including all funds paid under the current forbearance plan. We are also requesting that you delay the current Sherri f's sale date of June 2, 2009 due to the need for a detailed investigation into our case. We have chosen to contact you since we have made numerous previous efforts to deal with the Loss and Mitigation Department which have only resulted in what we perceive as unethical, misleading, and coercive business practices. We are prepared to take the measures we need to protect ourselves and expose this type of lender abuse. We are researching any legal action that may be appropriate and contacting various state, federal, and media agencies.
by Lorraine Gelsomini From Stockton, CA on June 01, 2009
by Anonymous From Mexia, TX on May 29, 2009
by Anonymous From Anniston, AL on May 29, 2009
by Anonymous From Kill Devil Hills, NC on May 29, 2009
by Anonymous From Conway, AR on May 28, 2009
by Anonymous From Steamboat Springs, CO on May 27, 2009
Interestingly enough they were rude and heartless enough that it was almost humorous. They told me they aren't interested in my hardship because I'm only the homeowner NOT the borrower. (Colorado property rights vs. mortgage holders?) Divorce, substance abuse, physical and emotional abuse and finally being left to fend for myself is not reason enough to ask for their help. I do realize it isn't their job to care. I'm a Christian so at least I was grateful for their honesty. Maybe someday I'll feel differently but presently - they seem very insensitive to our 'less than conventional' dilemma. They aren't willing to work with me because the 'borrower' does NOT want to remain in the house. (he's not legally allowed at the house by court order) My ex= has an illness and all the equity is spent and gone. He was able to get loan after loan on our home without my knowledge. Now we are divorced - I'm in the home, he is gone and the house is $200K upside down (at least). I'm just another casualty...but to my kids and I - I'm the one that has to try and find a solution.
by Shelly Encarnacion From Carson, CA on May 26, 2009
by Jeremiah Andrefski From Raeford, NC on May 23, 2009
by Anonymous From Saint Louis, MO on May 21, 2009
No one can make a decision on anything I have asked Chase has had all my information since last February with no response
by Dave W From Phoenix, AZ on May 20, 2009
The worst Company I have ever dealt with. They lie, cheat and steal. To my knowledge they have no corporate morality. The only thing they are good at is subterfuge.
by marta Charles From Needville, TX on May 20, 2009
by Anonymous From Franklin, PA on May 19, 2009
by Darrell Allen From Houston, TX on May 13, 2009
by Marc From Boca Raton, FL on May 12, 2009
Chase told us, that though we are customers with them AND are eligible for the government refinancing at today's low rates, we are not being allowed to even apply until June 17th. Chase states they have decided to divide citizens (customers) up into 2 groups. Phase 1 and Phase II clients. This means we can't even apply until June 17th and the rates then will be different than the 4.875 today. I feel that if we are all tax paying citizens and it is government money that chase shouldn't do this. CLEARLY the higher the rate refiancers get the more interest they will make. We are current in all payments and our credit score was over 700. yes, they did pull our credit before they told us we couldn't apply yet. 3 timess I've been told I will hear from a manager. No call yet. I am taking this to my congressman and senator to see if this is legal use of the government funds and program.
by Dave From Phoenix, AZ on May 08, 2009
Even the Controller of the Currency doesn't seem to scare them. They renege on contracts big time.
by Anonymous From Perryton, TX on May 08, 2009
by AKP From Ardmore, OK on May 08, 2009
This is the BIGGEST RUN AROUND I have ever seen in my life! We have been trying for 6 months now to talk to our loan specialist and haven't yet! I am never going to do any kind of business with them again! I also feel if we ALL BANED together an file a civl law suite we could win hands down! This jhas to be the worst company! They call us every day, just to say this is an sttempt to collect a debt, but we are trying to refininace? get a clue? no they don't have one!
by Anonymous From Trion, GA on May 06, 2009
I can not get any help from anyone at Chase. I have tried and tried to contact them but no one seems to care!!
by Carmen Worlds From Brownsburg, IN on May 04, 2009
Difficult to maintain contact with one individual to resolve your mortgage arrears. Always varying customer service representatives which most were extremely rude and uncaring.
by Anonymous From Chehalis, WA on May 02, 2009
by Charles Middleton From Bee Branch, AR on April 26, 2009
You can't get through to a case manager that is willing to work with you, or the telephone numbers that they give you to call are wrong numbers. They just give the impression of not wanting or caring to help their consumers.
by Wendy Jones From Bryan, TX on April 25, 2009
There is no "service" in their "Customer Service". They "re-do" your mtg telling you your monthly pmt will go down, and it does, then they add past due balances, penalties & interest to your "new" monthly payment without telling you any of this and the next thing you know, your "re-do" is now a higher monthly payment then you have ever had to pay before. THIS IS HOW CHASE HELPS THEIR CUSTOMERS??? Rediculous, unscrupulous and dishonest. Shame on them, may God forgive.
by Anonymous From Columbus, GA on April 23, 2009
by Anonymous From Richmond, TX on April 21, 2009
I tried to contact my mortgage company just after the death of my husband to see how they could help me since I was unemployed, but they couldn't, and wouldn't entertain a conversation about what was possible for me and my sistuation
by Autumn Lujan From Irvine, CA on April 20, 2009
by Anonymous From La Joya, TX on April 20, 2009
they don't care they just they are helping i applied for modification since november of 08 and they just were lying to me the whole time now i get foreclosure papers
by Kimberly Fortune From Roseville, MI on April 20, 2009
by Anonymous From Naples, FL on April 17, 2009
by Anonymous From Sapulpa, OK on April 17, 2009
They don't seem to care about what you may or may not be going through and i feel aren't the least bit interested on helping me keep my home
by maycro chipi From Port Richey, FL on April 16, 2009
i hope that chase has a little understanding in trying to help us
by Anonymous From Ozark, AR on April 13, 2009
by Anonymous From Melbourne, FL on April 10, 2009
by robert johnson From Mobile, AL on April 09, 2009
I have called for help and all i get is put on hold and disconnected.
by Deborah Tully From Oak Lawn, IL on April 08, 2009
We were assisted in 01/2008 but they raised the payments. Chase told us in Dec 2008 that they would place the past due amount at the end of our loan. We have not heard from them and have left countless messages. I would like to get away from them if possible, but we have a bankruptcy on our credit.
by Nona Calisterio From King City, CA on April 06, 2009
Wamu was great but now Chase i have no comment about chase . Wamu tried to get $$ from me all the time if i had it i would have paid my ARM loan
by bobbie jones From Parma, ID on March 30, 2009
They say they will help and then try to get money out of you even though they know you have none. Then they use that against you.
by Rublowe From Phoenix, AZ on March 28, 2009
Chase is a great company. People should get off the couch and look for a job instead of waiting on obama to modify the mortgage. Thge human mind is so gullable, instead of making minimum payments to show intention on keeping your home secure, you wait upon the shyster brokers and loan officers that put you in these arm loans to now MODIFY them for you, since they have no business in real estate.. DUR!!!
by Anonymous From Manassas, VA on March 25, 2009
by Susan Diez From Hialeah, FL on March 25, 2009
by Anonymous From Canton, OH on March 25, 2009
chase refuse to work with me in helping with this problem
by Mark Hardie From Portland, OR on March 24, 2009
by Anonymous From Boswell, PA on March 23, 2009
danna funding started this and tricked my 80 year old father in to this he died 7 days ago
by Anonymous From Lithia, FL on March 23, 2009
by Paul Johnson From Kankakee, IL on March 21, 2009
by Anonymous From Wilmington, IL on March 19, 2009
by celeste lewaniak From Downers Grove, IL on March 17, 2009
by Anonymous From Crown City, OH on March 16, 2009
by Anonymous From Carmel, CA on March 15, 2009
Alliance Bancorp was my original Lender. They filed a Chapter 7 Bankruptcy on July 13, 2007. Chase Home Finance being the Servicer was the first to know when I ceased making mortgage payments. A "Certifying Officer" of MERS (really just a lowly Chase employee" then assigned the Alliance Bancorp Deed of Trust to Chase Home Finance. This is not legal as Alliance Bancorp assets (Promissory Notes and Deeds of Trust) became assets of the bankruptcy estate and would need courts approval to transfer assets of the estate. Chase is stealing assets from the bankruptcy estates of many now defunct mortgage companies by way of these fraudulent conveyances. That is why they are dumping foreclosures at fire sale prices. Think about a thief who sells stolen goods really cheap to get rid of the evidence and pick up some quick cash. This is easily proven yet the Bankruptcy Courts are turning a blind eye to this massive scale looting.
by tammy strenge From Mesquite, NV on March 15, 2009
by Anonymous From Sabillasville, MD on March 14, 2009
by robyn higginbotham From Atlanta, GA on March 12, 2009
by Donald Goldsberry From Yorkville, IL on March 12, 2009
Chase has been fair, but I was recently turned down for a loan re modification and wanted to know my alternatives,until this past 4 months I was never late on a payment, I was laid off after 5 years of service with a fortune 500 company. I started my own telecommunications business and are now starting really see the profits and want to know th next step before the foreclosure process begins. Thank you, Don Goldsberry
by Caroline Blacknell-Williams From Centreville, VA on March 10, 2009
by brian collins From Sumter, SC on March 05, 2009
my mortage company refuses to help me because i have the house on the market, they actually recommended a deed in lieu of foreclosure.
by Anonymous From Houston, TX on March 05, 2009
by Richard Toney From Mcdonough, GA on March 04, 2009
I really need HELP... I have an interest rate of 6.25 and my mortgage payments were at $1509.68 and I have tried to remodify my loan and Chase denied my loan remodification.
by Nacol Hicks From Tomball, TX on March 04, 2009
poor customer service!
by Jonathon Gonzales From Laveen, AZ on March 04, 2009
rude, unprofessional, and mired in corporate bureacracy--God help their souls!
by neo From Minneapolis, MN on March 03, 2009
This is all I have to say just Observe for yourself and understand who they really are? Chase complaints http://www.afscanhelp.com/companies/mortgage-companies/chase-home.cfm http://www.consumeraffairs.com/finance/chase_mortgage.html http://www.my3cents.com/search.cgi?criteria=Chase+Manhattan+Bank http://www.complaints.com/directory/2005/june/15/20.htm http://www.complaintsboard.com/bycompany/chase-bank-a6981.html chase bank and collaboration with hitler video http://www.youtube.com/watch?v=QNYHkCatPFo Chase and Enron scam http://www.sec.gov/litigation/litreleases/lr18252.htm http://www.sec.gov/news/press/2003-87.htm
by Anonymous From Atlanta, GA on March 03, 2009
by Pam Haney From Chicago Heights, IL on March 03, 2009
by stephanie parker From Cadwell, GA on March 02, 2009
by Anonymous From Caldwell, ID on March 02, 2009
by Dejah Johnson From Denver, CO on March 02, 2009
by paul carr From Mesa, AZ on February 27, 2009
by Anonymous From Melbourne, FL on February 25, 2009
Never work wuth them, unfriendly, unhelpfull, lead you on and then dump you. Tried making the payments up abd they refused to take the money.
by Julie Carroll From Melbourne, FL on February 25, 2009
by Anonymous From Carthage, NC on February 23, 2009
Agree with much of what has been written. Our mortgage was sold to Chase without our knowledge. Since then it has been a very poor experience. Every attempt is routed to a call-center with poorly trained representatives. A few are friendly, most are not. When we had trouble with mailed payments being "held" for extended periods we agreed to automatic drafts. They managed to draft more money than agreed on (they even admitted it was their fault). 4 weeks of constant battles, having to fax "proof" of their error to them (we were given 3 different fax numbers - each time we faxed, called to verify they claimed they hadn't seen it and gave us a different fax number) Not to mention they would never give us a number for the mysterious "research department". They added a forced escrow that increased the payments with no warning. They tried to force us to pay THEM for our insurance premium - it took faxing our proof of coverage & binder multiple times to stave that off. They offer absolutely no recourse, no way to contact. They have refused our requests to send them required paperwork IN WRITING by mail. Conversations & agreements are never noted and frequently "forgotten" about. Recently job loss caused a setback - working with them is pretty much futile. In fact, at one point my husband attempted to pay them as was told they would not take it. While I don't expect perfection, I do feel that there is something seriously questionable & unethical about their practices. I would very strongly recommend that you do not use this company.
by Angela Savaglio From Oak Lawn, IL on February 22, 2009
They are unwilling to work with me and have closed my request out. They say my unemployment is to low to work with me and said I must be late for them to even to to but and that is doesn't really matter they won't do anything unless a have substancial income. Isn't that what half the country is facing now? They told me my house was worth xxx and it's down over $100,000.
by Derrick watson From Orlando, FL on February 21, 2009
by Greg From Toledo, OH on February 20, 2009
OMG!! I completely agree with Tracey From Monroeville, PA. They are the most scatter brain group of "Customer Service" people I have ever dealt with. I have been trying since September to get a Letter of Foreclosure Notice from them so I can make a 401k withdrawl to bring my account current. On the couple of attempts that I have been successful in my request , it has taken them at least three weeks for them to get the letter to me. By then I owe for another month! 80% of my calls to Chase Home Finance have ended in disconnections after being put on Hold and transferred multiple times!! Didn't they say they were suspending foreclosures until sometime next month? If so, why am I in foreclosure? The overpaid executives have taken our tax money and they are and hired morons to manage the phones and accounts. I for one have a letter going out this weekend to all of my Congressmaen and to Presidnt Obama.
by Anonymous From Tullahoma, TN on February 19, 2009
by Paula Henderson From Conyers, GA on February 19, 2009
by Andrea Thomas From Indianapolis, IN on February 18, 2009
by Mike From Chadds Ford, PA on February 18, 2009
I have a home mortgage with chase. I send my payments (not by the first) but definitly before the end of the grace period which is the 16th. I have sent my payment 10 days before the grace period by mail, and for some reason they say they have not recieved it. My father has had them do the same thing. Now they are trying to charge me a late fee. I told them that all the other bills I sent out at the same time got to their destination in 2 days and posted by 3 days. I explained to them that I was sure they recieved my payment, but decided to hold the payment until after the 16th of the month so they could charge me a late fee. They have taken my money through taxes for their bailout, now they are tyring to screw me with late fees that are bogus. Chase bank sucks!!!!!!
by Tracey From Monroeville, PA on February 17, 2009
After busting our selves for over a year on the so called loan modification and finally making that last payment, i get a bill with over $300 in fees that were already paid the month before. When you call there, the left hand never knows what the right hand is doing and Karina and others like her lie to you and wait for you to raise your voice so that they can end the call. I have never met so many incompetant people in one place! You explain, with a name, to the person that you just spoke to and they say that they can only tell you what they know and whatever someone told before hand is essentially wrong!!! This is the WORST MORTGAGE COMPANY ON THE FACE OF THE EARTH AND THEY SHOULD ALL BE FIRED FOR MISLEADING THIER CUSTOMERS!!!! We are stuck in this hole called chase and with a VA loan, makes it harder to look to move it. I hope that this company falls and falls hard. God Bless Everyone (including us!) trying to deal with these simpletons and keep plugging! You worked to hard for too long to just let some company destroy your lives. Take the power back to the blue collar man and let these suit wearing, pencil pushing lackeys know that we are finished being pushed around!
by Anonymous From Brush, CO on February 16, 2009
We have asked them for help on other occasions and they have not been very helpful.
by Hector Sifuentes From El Paso, TX on February 14, 2009
Have called Chase and asked if I can pay a bit extra in my normal payments so that I can catch up to current status, but was refused.
by Angela Garrow From Palm Coast, FL on February 13, 2009
They are great I have just gotten so far behind as a result of my husband leaving and not helping me financially I just need to start over. I can afford a payment just not quite as high as the one that I have.
by Anonymous From Duncanville, TX on February 12, 2009
by Linda & Gary McClellan From Independence, MO on February 12, 2009
We called to ask about any programs they had, but they just said there was nothing they could do to help us.
by Rondall D. Ebey From Tulsa, OK on February 06, 2009
Chase Home Finance has always been good to me. I just cannot compete against the competiton to sell my townhouse.
by Kate Zeiss From Lahaska, PA on February 04, 2009
After hundreds of nightmarish communications with Chase involving the sale of our home during a race against the "foreclosure" clock we finally got it done (no thanks to Chase who made our realtor's life a living hell). We closed on 10/31/2008. Just received a letter from Chase (2/2/2009) telling us that our homeowners policy had "lapsed" and that they had placed an insurance binder on the loan from 10/31/2008 to the present and that they would be charging us for it. When I went to the website Chase sent me to to explain our "lack of insurance" I wasn't able to login because their server knew that the loan had been satisfied. Typical
by Deb From Louisville, KY on February 02, 2009
Wow, I don't feel so bad now. I just got off the phone with Chase and I cannot believe the phone chase they put me through only to refuse a workout program. I asked them wouldn't it be better to get your money back through a workout program than end up with nothing and they said that was the bank's policy. I told them that other institutions were working with their customers. Got the statement that that is their policy. Very poor business model. Extremely shortsighted. It didn't help that it sounded like I was talking to someone in India either. SHAME!!!!!!!!
by suzette williamson From Freeport, NY on February 02, 2009
by Melissa O'Neal From Grand Ridge, FL on February 02, 2009
by Norman Benson From Converse, TX on February 01, 2009
I did a loan modification. They didnt give me a date when the paperwork would arrive when it did it was already due and then when I attempted to contact my rep to discuss his mail was full and his supervisors has been full for 3 weekss!!! go figure. poor service
by troy d luther sr. From Fair Haven, VT on January 30, 2009
Its absolutely absurd,what they are doing. 4 years in dealing with chase,and cfic homemortgage. after a divorce i fell victim to amc home morgage. making all payments on time to rebuild credit,at the same time raising three kids,and working with a severe disability.once decided to use the online banking to get quotes. i decided ti go with chase due to there promises. soon to find out cfic had been charged with fraud regarding the hud 1 disclosers,and had to pay back funds.resumed with chase until youngest son came down with an acute double kidney failure.immediatrly contacted chase to refinance in good standings.they took my appraisal fees,waited 3 months to find out that chase DOES NOT HOLD THE LOAN NOR DO THEY INTEND TO HOLD THE LOAN.being nehind and after 138 phone calls,over 60 corrasponding letters,they promised a modification. again several months and phone calls to the loss litigation dept. they kicked out the first mod,due to there lack of integraty,and fair practices. to top it off there forcing a 1700.00 mortgage tp 1 2700.00 payment with no factuall documentation to support there promises. we need to network and prevail troy
by Joseph Gross From Bloomington, IL on January 30, 2009
They do not care what kind of financial problems a person has. They do not want to work with us. They just want their money and want it now. I hate Chase Home Finance
by Stephen Carpenter From Greenup, IL on January 28, 2009
I have had many hard times dealing with them. They are not always up front with you. I have been able to stay a couple of payment behind if I did fall the third payment. Now they say that is no longer and gave me 3 days to come up with a extra payment.
by Beth Hollingsworth From Avon Lake, OH on January 28, 2009
every time i call i get a different person telling me different things to do. i dont know who to believe or what to do. a company this size should know what they are doing and should be able to provide help to their customers in order to order foreclosure or bankruptcy. The employees shold also be aware of the current guidelines so that they are not telling customers different scenarios every time they call.
by LaMont King Jr. From Indianapolis, IN on January 28, 2009
They are very poor in customer service and judgement. Our financial situation changed back in 2003. My wife was pregnant and on bedrest for 6 months. The company she worked for when we applied for our loan fired her. She was out of work for 10 months. I was struggling to pay rent and bills by myself. When she did start working again she was making significantly less. We got behind and Chase kept offering to help, but they would forgive the amt. owed and raise our mortgage. At one point or mortgage went from $876/month to over $1,620/month. We could not keep up those payments and so we ended up filing Chapter 13 to stay our home. Calling them always resulted in them directing us to our bankruptcy lawyer. I had requested letters from Chase in order to get money from my 401K to handle emergency funding of bills and mortgage. They would agree to send it and no letter ever arrived. I would call back and get redirected to contact my bankruptcy lawyer. I have had the worst customer service ever with the Chase bankruptcy dept. They should all be reviewed and fired. There refusal to talk with us or any client has been the reason for so many people losing their homes. If we can't work with them an speak to someone, outside of just paying the mortgage, how does anyone re-evaluate your loan situation and your ability to pay your mortgage. They are simply horrible and I have encouraged every friend, family member, and business to never utilize Chase Mortgage Co.
by Anonymous From Valparaiso, IN on January 26, 2009
Chase does a poor job of contacting their borrowers. I haven't received a statement in months, and I can never get on the website to check in that way either. I am behind on my mortgage and have been expecting to hear something, but have received nothing. I could be headed to foreclosure but have no idea!
by Chris Ruggiero From Hamden, CT on January 23, 2009
by Anonymous From Austell, GA on January 22, 2009
After 9 nine years of having them as my mort co. and having a good history with them, they are unwilling to help me through this crisis.
by Brenda Wilkins From Inkster, MI on January 22, 2009
by nicole smith From Kansas City, MO on January 21, 2009
by CSIChase From Minneapolis, MN on January 21, 2009
Move NOW!!! and take back your freedom from the CHASE =(literally to chase after with hostile intent). Tell your children about what these greedy bankers did to our nation and how our leaders have perpetuated there scams because the have failed to protect us. Justice delayed is justice denied. No longer wait for elected Messiahs to do anything on your behalf. The elected failed to understand that they where created for the purpose of protecting our nation from other barbaric nations and intruders. If this is the case then why have they sought out their own interest by bailing out crooked lenders? If they truly cared about our interest, then they would be looking into the interest of our protection and would have guarded us from these thieves like Chase. I am making my way to the Governor with my case and I will only hope that some day soon I will see you all take a stand and that your boldness to act will be on the lips of our journalist on the morning, afternoon and nightly News. I say NO MORE!!! If you don't tell your story, Chase will continue to prosper and will continue to Glory...This is a mockery to the Citizens of our country. Maybe a big experiment to test to see how far they can go. Maybe this is the Jane Elliott's Blue Eyes/Brown Eyes Exercise but changed to the Rich man Poor man Exercise. I don't know but one thing is for sure..ill gotten gain will not last forever. Take a stand people..you have more power to make change then you can imagine but you do need to take the steps to bring this business out of power. This will not be by fiance but by empowering the citizens with knowledge otherwise people fail for lack of it. By striving to have Face to face encounters and with a persistence to meet your local, city and state level leaders, will be the ONLY way things are going to change..this is why they want you to write... but do that no longer..I say GO! >>forget the calls, the emails and the letters. I say hand deliver them right to there office and Keep Coming back until justice is no longer denied and the power is put back into the communities hand. I promise you that no one will change things but you >>Now GO!>>
by silvia ortiz From Aurora, IL on January 20, 2009
by purvis bowman From Spring, TX on January 20, 2009
by CSIChase From Minneapolis, MN on January 20, 2009
Move NOW!!! and take back your freedom from the CHASE =(literally to chase after with hostile intent). Tell your children about what these greedy bankers did to our nation and how our leaders have perpetuated there scams because the have failed to protect us. Justice delayed is justice denied. No longer wait for elected Messiahs to do anything on your behalf. The elected failed to understand that they where created for the purpose of protecting our nation from other barbaric nations and intruders. If this is the case then why have they sought out their own interest by bailing out crooked lenders? If they truly cared about our interest, then they would be looking into the interest of our protection and would have guarded us from these thieves like Chase. I am making my way to the Governor with my case and I will only hope that some day soon I will see you all take a stand and that your boldness to act will be on the lips of our journalist on the morning, afternoon and nightly News. I say NO MORE!!! If you don't tell your story, Chase will continue to prosper and will continue to Glory...This is a mockery to the Citizens of our country. Maybe a big experiment to test to see how far they can go. Maybe this is the Jane Elliott's Blue Eyes/Brown Eyes Exercise but changed to the Rich man Poor man Exercise. I don't know but one thing is for sure..ill gotten gain will not last forever. Take a stand people..you have more power to make change then you can imagine but you do need to take the steps to bring this business out of power. This will not be by fiance but by empowering the citizens with knowledge otherwise people fail for lack of it. By striving to have Face to face encounters and with a persistence to meet your local, city and state level leaders, will be the ONLY way things are going to change..this is why they want you to write... but do that no longer..I say GO! >>forget the calls, the emails and the letters. I say hand deliver them right to there office and Keep Coming back until justice is no longer denied and the power is put back into the communities hand. I promise you that no one will change things but you >>Now GO!>>
by Quinton Rice From Grosse Pointe, MI on January 19, 2009
by timewilltell From Minneapolis, MN on January 19, 2009
This company has been misleading us for 2 yrs know. We called them many times and just got different answers. Chase is using Coercive Power to work their clients over. It's time for them to be exposed. I will take the first steps and may you follow. Chase will know my name when it all said and done.
by Roy fouts From Dawsonville, GA on January 18, 2009
by samuel carreras From Centereach, NY on January 16, 2009
by Kristie Milam From Harrodsburg, KY on January 16, 2009
I realize I haven't been the best client due to my ARM loan; however EVERYtime I contact Chase I receive a different story/solution and when I follow through with what they have previously have suggested I am told "Well I am sorry you were told that but that isn't correct this is what you need to do" and of course I would receive that exact response when I sttempted the follow through. Also one of their specialist over a year ago gave me a "plan" to follow which assisted me into getting into this current situation. I would not suggest getting involved with Chase unless you have a fixed mortgage and obtain 3rd party help if you need assistance dealing with them with legal matters.
by Paula styler From Sparks, NV on January 16, 2009
The company does not seem to be willing to work things out with the borrower. I had applied for a refinance and was told they were sure it would be approved and required me to pay a $375 application fee. I could have used the application fee for part of a mortgage payment but I was assured the refinance would be approved. Then the current credit situation occurred and none of the mortgage companies were approving loans. I'm now in pre-foreclosure and none of the representatives of Chase ever informed me that I was going to be sent a notice of default. I was told to not make a mortgage payment in trying to catch up and wait until the analyst got back to me regarding the owner of the loan accepting a modification. I've called Chase and left messages for the analyst that I was told I needed to talk to, yet the analyst has not called me back. i was told that if I mailed in any payment, it would be returned.
by Anonymous From Olathe, KS on January 15, 2009
They have not be very willing to help us once we got behind. They also did not keep us notified of our situation. Now they wont return our call in regards to our foreclosure.
by Julana Keith From Yadkinville, NC on January 15, 2009
by jeffrey dankworth From Piqua, OH on January 14, 2009
by catherine fechner From Fayetteville, NC on January 14, 2009
by Anonymous From Montgomery, TX on January 14, 2009
I have read that Chase has worked to assist 400,000 of their mortgage holders into better loans, removing the high rates and ARMS. These things were never offered to me. In fact, they doubled my payments and I could not make those...after sending me back 3 months payments I made in one month as they sent everything to the lawyer so they would not accept anything from me unless all back payments. The doubling up of payments was the only offer made to me. The refused to lower the interest rate.
by victoria From Huntington Park, CA on January 14, 2009
everyone at chase lying sac of ./,/
by Jasmine Lightfoot From Goodyear, AZ on January 13, 2009
by Lorain Fields From Watervliet, NY on January 13, 2009
by Anonymous From Las Vegas, NV on January 13, 2009
by Stephanie Phonsiri From Rancho Santa Margarita, CA on January 11, 2009
Unwilling to work with their customers. I contacted them back in August of 2008 to let them know my situation and ask for help. They did not offer any assistance at all.
by Anonymous From Broomfield, CO on January 11, 2009
by Anonymous From Waupun, WI on January 10, 2009
by Anonymous From Woodbine, GA on January 09, 2009
they have been reasonable
by BRUCE N. WARDELL From Phoenix, AZ on January 09, 2009
chase really don't let you to modify your loans. They miss lead you with run around life styles I faxed in 69 papers.studied for ever de by learning from the staff at chase ands none of them would say anytingnme
by Jeff Furnace From Sun City, CA on January 09, 2009
by Teresa Cargle From Temecula, CA on January 08, 2009
by Laura Eaton From Marietta, GA on January 07, 2009
by CSIChase From Minneapolis, MN on January 06, 2009
I am tired of this immoral business and I am saying NO MORE!!! People you need to Get off your computer and march right down to your Governor and Attorney Generals office RIGHT NO!!!.Dark deeds of this business and the many shadows it does business in WILL Not stand in the light of day.I beat them once and i WILL Beat them twice. It took 12 weeks for them to finally take my payment and put the loan current..I am not going to sit and watch this no more! There is a clear pattern, a common principle Chase is inflicting on families. They are destroying this generation. If you don't act now then you agree with what they are doing and your children will suffer because of our lack to protect them. People need to know about this business entitie's DARK history and involvement with Hitler, Enron scandal and today's market thievery. Start sending adds out to your community about THE HISTORY OF CHASE and you WILL see this business begin to fall one area at a time...GOOOOO AND FIGHT!!!!!!!
by Anonymous From Fort Lauderdale, FL on January 06, 2009
I have not missed any payments and don't have any thing negative to say other than they are a mortgage company and like it or not they hold all the cards ,so I hope that they see that and helping me now so they will keep a good customer, and have one less foreclosure.
by Melissa Moore From East Bernstadt, KY on January 05, 2009
by Anonymous From North Hills, CA on January 04, 2009
Chase didnt want to speak to me about my difficulties since I have been paying my mortgate. Even though I have 2 30 day lates they believe I can afford it. No options offered.
by Anonymous From Canton, IL on January 04, 2009
by showmypost From Minneapolis, MN on January 04, 2009
I am making a campaign against Chase bank. My goals are 1)create a flier about their history and where to go to see the thousands of complaints effecting families around the country 2)Send the CEO and CFO of chase a copy of the flier and a declaration of a moral war campaign that will last as long as the number of years that foreclosure destroys your credit..10yrs 3)meet with my Governor4) Invest into sending the flier out to 50,000 people in my city... Please support me! firstname.lastname@example.com
by nellie Jones From Denver, CO on January 04, 2009
I do believe chase will help me.
by moral campaign From Minneapolis, MN on January 04, 2009
I am making a campaign against Chase bank. My goals are 1)create a flier about their history and where to go to see the thousands of complaints effecting families around the country 2)Send the CEO and CFO of chase a copy of the flier and a declaration of a moral war campaign that will last as long as the number of years that foreclosure destroys your credit..10yrs 3)meet with my Governor4) Invest into sending the flier out to 50,000 people in my city... Please support me! email@example.com
by Anonymous From Charlotte, NC on January 02, 2009
by Jesse Montalvo From Corpus Christi, TX on January 02, 2009
I just came off a 3 month moratorium that was granted due to Hurricane Ike hitting the TX Coast. I contacted Chase to let them know that I would not be able to make all three payments, but would make two payments in Jan and they told me that was not good enough and that they would not accept two payments. A few days later, I received notice of default.
by Denise Fountain From Sacramento, CA on January 02, 2009
I called them when I had no savings left and began being late with no steady income coming in.They harrassed me even though I wwas not 30 days late and insisted I give them a check #.I told them I didn't even have that amount of money in my bank and no job I couldn't write a bad check.They said they would post date it.I asked for a manager they wouldn't give me one & said if I hang up they would enter on my account I refused to pay!I called on another phone got a manager & he backed up the person I spoke with first!He then also said he would say I refused to pay!I wasn't even past due!They are horrible horrible people who will pay for their wrong doing when their time of reckoning comes!How could you blatantly lie and say someone refused to pay when they weren't even past due!Horrible liars!Everytime there after that I called I was redirected to what I now understand was collection and could not get to mitigation.I finally found another number who said he was a counselor for that and I would just have to go through a whole new application for a new loan and that was all he could do.There are no other programs he said.Then he said I don't make enough from what he understood to qualify for a new loan anyway!I know I don't make enough money after losing my job of 11 yrs. thats why I called!
by aron aguilar From Mesquite, TX on December 31, 2008
by Anonymous From New Prague, MN on December 30, 2008
I missed one months payment, which was September. I set up a payment plan of a payment and a third over the next three months, but they kept taking that third portion and using it for escrow and other charges, never allowing me to catch back up. I was just on the phone with them this morning again, and they said they had it figured out, but I was told that on December 11th also. Hopefully this time it is true, and now I should only owe for January, which I will hopefully be able to pay before the 15 day grace period is up on January 16, 2009
by Anonymous From New York, NY on December 29, 2008
Chase has demonstrated a combination of deception and incompetence. My payments on my Florida mortgage started to fall behind in August 2008. Because of foreclosure threats, I went to a lawyer who called their collection department and spoke to a "Ms.Samuels" in my presence over a speaker phone. She offered to consider a modification, which she said would take 4 months. The only requirement was that I continue to make monthly payments while the modification was considered. So I paid in October and November. In December I received a foreclosure notice from a Florida law firm, despite Chase's promise to hold off on it while the modification request was considered. When I called "Ms. Samuels" she said her supervisor, a "Brandy Murphy" would try to halt it. A week later, no change had been made, "Brandy Murphy" did not return my 5 or 6 phone calls and "Ms. Samuels" had left a message on her voice mail saying she no longer worked in that department and leaving no way to reach her. For about a week more, there was a record of my modification request, then it disappeared from their files. I called the NY State Banking Association to lodge a complaint, and whoever answered told me I had no recourse because nothing had been put in writing. I told him that my lawyer was a witness over speakerphone that a consideration of a modification had been offered. He pooh-poohed it, then began to lecture me as if I were a child and, essentially, defended the interest of the bank. I had to hand up on him. I later found out that my Chase loan had been farmed out to Fanny Mae, and that because Fanny Mae foreclosures are on hold, I never should have been served a foreclosure. After numerous phone calls and phone transfers I finally reached a supervisor in the modification department who verbally agreed to consider a modification if I would send the proper papers ("Ms. Samuels" hadn't even mentioned the need for any papers.) I'm in the process of gathering information for a modification request now, but yet again, I have only verbal assurance that they will consider one. And by the way, when I mentioned to them that I lacked one year of tax documents because I was behind in filing, they must have reported it to the IRS, because I got a letter from the IRS demanding that I file immediately for that year. This second verbal assurance of theirs isn't very reassuring, especially since I continue to get occasional calls from out-of-it bill collectors asking me to pay all past mortgage fees and get up to date. None of them seem aware of any modification request or foreclosure. The modification department does not seem to share records with them. Finally, there is no continuity. If you call and ask to the person who called you, they refuse. If you ask the name or extension of the person calling, he or she will often refuse to tell. Is all this Kafkaesque behavior legal?
by Anonymous From Locust Grove, GA on December 28, 2008
When you have a medical emergency situation that keeps you from working it is very different from just not making your payments. I had open heart surgery in April 2008 and did not get to go back to work until September. Only worked a few weeks and got laid off. Was off work until December 2008 went back to work and worked about 3 weeks. Was laid off. Behind on all our payments.
by Anonymous From Stone Mountain, GA on December 27, 2008
by let people post what they want AFS From Minneapolis, MN on December 23, 2008
I try posting very inportant stuff and ASF screens it and doesn't post it. What kind of forum is this? LEt the people POST WHAT THEY WANT!!!!
by Joseph Delcorps From Green Bay, WI on December 23, 2008
by Anonymous From Indianapolis, IN on December 23, 2008
by putting/chase/out/of/business/1client/at/a/time From Minneapolis, MN on December 23, 2008
"People" I have fought this monster and won three times. They do not want to be exposed and the threats to do so seem to cause them to act like the mortgage company they should be. Entities DO NOT have morals, people do so don't expect them to feel sorry for you. All they see you as is a policy number that is or isn't current with the obscurity of the agreement. My wife and I have 4 children so you can see that this is personal. We really need to fight for our children. I have experienced the same things I am reading on this compliant forum. There needs to me a mass flood of information about their deeds sent to our congress, news, radio and other places like dateline, night-line, Good Morning America and more. We can do it!!!! don't believe the lie that you are unable to influence the situation. I have had a commercial advertisement removed from being aired on the TV. I have had a product removed off the selves of 200 Menard's stores around the nation. My Attorney General along with the OCC (Office of the Comptroller of the Currency (OCC) charters, regulates, supervises all national banks) assisted me in my foreclosure because I WAS NOT going to fight this alone. Make sure you RECORD every conversation you have with the people at the company because when they get you to spin with their words, It seems that everybody but you forgets what was said. Make sure to call them with other people on your side of the line listening in and even with a freedom to ask questions if they have any for the specialist at Chase. THEY CAN BE BEAT AT THEIR GAME. I am nothing special but they KNOW MY NAME. I fought for 12 weeks for my house and I had the money to pay up the delinquent amount. VERY OBVIOUS they wanted the write off. I am sending this forum to my Congress person and to many other places until WE ARE HEARD. I have also influence about 15 people to either drop or decide to not go with Chase in any business they do. THAT IS VICTORY!!! that is about 5-10 million dollars less over 30yrs that Chase will not make. when people wake up and start doing business with people with a good business history and not with businesses with a evil corruption history THEN WE WILL BE MAKING HISTORY AND PROTECTING THE FUTURE OF OUR CHILDRENS CHILDRENS. CHASE...may the money you have taken from ill gotten gain and obscure practised turn into gravel. Your deeds will come into the light of day and one day you will be out of business. If you are interested in the history of your unrepeated lender, check out the links below because Chase is still up to their dirty old tricks. Tell the world what you are going through. If you choose Chase again then don't complain about the future of this nation!!! http://www.consumeraffairs.com/finance/chase_mortgage.html http://www.youtube.com/watch?v=QNYHkCatPFo&feature=related http://www.washingtonpost.com/wp-dyn/content/article/2005/06/14/AR2005061401609.html
by lisa kollath From Kiln, MS on December 22, 2008
by Anonymous From Stockton, CA on December 19, 2008
I've tried to talk to Chase. Both times I was told because you are not late we cannot help you.
by tim campbell From Kodak, TN on December 19, 2008
by Anonymous From Amite, LA on December 18, 2008
by riaz bhat From Trenton, NJ on December 18, 2008
by Anonymous From Port Saint Lucie, FL on December 18, 2008
WOW! I thought I was alone. Reading all these complaints about Chase Bank makes me wonder why a bank that has caused so much heartache to people who are really trying to pay off what there behind on their mortgage, cause them to lose their homes. It's so sad to read all these complaints which in almost every case Chase Bank employees treated me the same. I've always paid my loan on time, lost my business, called them from the begining and they were Rude, I had to talk to ten different people who don't know anything, supervisors are useless, keep telling me to call back in a few days and putting me behind on my mortgage even more when I want to make a P & I payment. UNREAL! This banks CEO, whoever is on top should get a wakeup call and feel the pain all of us hardworking individuals that fell into hardship because of loss of income (temporary) but who struggle to keep in touch with Chase bank and they just don't care and don't want to work with you. And they have the nerve to state on their statement "WE REALIZE YOUR FINANCIAL CIRCUMSTATCES MAY HAVE CHANGED, AND WE ARE HERE TO HELP IN ANY WAY POSSIBLE". What liars! This is a false statement and they should put "WE DON'T CARE ABOUT YOUR SITUATION AND TOO BAD PAY US WHAT'S DUE OR WE WILL TAKE YOUR HOME BECAUSE THAT'S WHAT WE LIKE TO DO". They should be ashamed of themselves. I can't wait to get rid of them I will make sure anyone that will listen knows what an awful bank they are. Hopefully they will run out of business.
by jason clevenger From Galion, OH on December 17, 2008
by ami serrato From Dickinson, TX on December 17, 2008
BANK BAILOUTS BUT WHAT ABOUT THE REAL "AVERAGE JOE" ?????? THIS IS MY STORY OF WHAT IT IS LIKE TO BE THE "AVERAGE JOE." To Whom It May Concern: I looked up on the BBB and I am just wondering HOW Chase Home Finance can get away with what they do? I read over 500 negative experiences that the "Average Joe" has gone thru with Chase. Everyday people that have had some bad "factors" in their lives, people that are truly middle class- assets to society. And the one thing that help them get thru the rough patches, going to their home at night... is being RIPPED out from underneath them. And whose to say the "life-factors" will soon subside and they will be able to make good with Chase or any home lender but it has already gone to far and is to late. You hear, the middle class, the middle class. We seem to be getting the short end of the stick - ALWAYS. We work hard, we stay off welfare, we don't ask for hand outs but when things get rough we get dropped. Does society want us to lose? Does the government want us to get on welfare and look for hand outs? Not be a contribution to this great society? I myself have gone thru some really rough "life-factors" and I am beside myself on what to do. I find myself ignored, alone and wondering if I give in and give up then maybe I can get on some food stamps and feed my family steak and shrimp from the grocery because Lord knows I can't afford to buy it now as the "Average Joe." Now the real reason I write. My home was hit by hurricane Ike. Here is my story. I need some help or guidance - PLEASE. I am not asking for handouts but just a dang break. I am writing to you in hopes that I can find some help for my family. We, like many others, suffered damage to our home during hurricane Ike, but because of mistakes made by our insurance carrier and our mortgage company, we are now in danger of losing our home to foreclosure. Our roof was damaged during the storm along with the sheetrock and carpet. We filed a claim with our insurance carrier, Allstate, the day after the hurricane and began cleaning and removing wet carpet and sheetrock to make our home as livable and safe as possible. Our son was born with seven distinct heart defects, so respiratory concerns, like mold, are a very serious situation for our son. We heard back from our insurance agent two weeks later notifying us that we would not be eligible for any type of coverage because we did not have a windstorm policy, only a standard homeowners and flood policy. I was shocked. This just couldn't be right! We had two homes covered with Allstate with the same coverage on both homes. The second home was my mothers', which we were able to keep rented since 2004 when my mom lost her long battle with cancer. We have kept this home as a source of income to pay my mom's funeral expenses and additional medical expenses for my son. Luckily, the appropriate policies were all in place on this home, so I was confused when we found out our home was not covered. At this point, I asked my agent how this could have happened. He stated that he sent the windstorm policy invoice to me and to Countrywide. I quickly pointed out that Countrywide did not hold my escrow, Chase did. This was the first mistake. Furthermore, I never received an invoice. I have lived in Texas most of my life and am aware of the importance of insurance living on the Gulf Coast. I questioned my agent about where the invoices were sent, and I requested that copies of this invoice be faxed to me. After receiving the faxed copy of the invoice I immediately noticed that the invoice had the incorrect city and zip code for my home address. This was the agents' second mistake. I quickly called my agent and explained that the invoice shows an incorrect address, so how could I have received the invoice? At this point, my agent simply stated "this is not our issue, you are not covered and you need to take this up with your mortgage company." My agent basically washed his hands of the situation and left us frightened and desperate. To be perfectly honest, I was confused. I then pulled all of my past insurance statements and tried to backtrack to figure out what had happened. I noticed the last page of my homeowner's policy stated that you cannot have an active homeowner's policy if you do not maintain windstorm coverage. However, Allstate and my agent issued a homeowner's policy and accepted the payment for this policy while allowing the windstorm policy to lapse. Again, I tried one last time to work this out with Allstate, and my agent reassured me that this was not an error made by their office, and that I needed to contact my mortgagor. I first contacted Chase on 9/08. I explained my situation and that Allstate claims that Chase did not make payment on the windstorm policy, only the homeowner's policy. Chase insisted this was incorrect and informed me that the insurance policy had been paid and therefore any damages to my home were my financial responsibility. This statement did not make sense to me and I commented that since I was escrowed with Chase the windstorm policy should have been included. Again, Chase insisted "the policy" was paid. I then contacted my Allstate agent and informed him that Chase had, in fact, paid the policy. My agent again stated Chase only paid the homeowners, not the windstorm policy. By this time, three weeks had passed and I am only getting the run around from my insurance carrier and my mortgagor. So, I contacted Chase to ask for leniency on my payment date and Chase agreed. I composed a letter to Chase describing what had transpired, including that the windstorm policy had been mailed to Chase but, had not been paid. I faxed this letter and a copy of the windstorm invoice my agent faxed to me at my request. I faxed this to Chase three times a day for an entire week beginning on ___9/22____ and ending on ______9/26__ . The following week I received a letter from Chase stating that I would be charged for "their policy." To be honest, I was a bit confused…but, relieved I would be getting help. I then found out that I would be charged nearly $6000.00 for a one year windstorm policy. But, that this would enable me to have windstorm coverage and I would be finally be able to begin repairs to my home. I received an additional letter this week. Now again, I am confused and I feel I am being taken advantage of. Chase has "tacked on" an additional $13,000.00 to my mortgage and my monthly payment has increased from $1500.00 to $2500.00 per month. I need to share a bit of personal history so you can better understand the situation I am in and that we are simply out of resources and options. We simply cannot afford the repairs on our home. We cannot afford this increase in our monthly mortgage payment, and Chase has indicated they will not release the insurance money for the repairs since we are behind on our mortgage, even though Chase granted us an extension on our monthly payments. My mother passed away in 2004 after more than 10 years of battling cancer. When my mom passed, I became my 12 year old twin brothers' legal guardian and they moved into my home. My eighteen year old sister also moved in with us. Financially this was a great burden to us, but our first priority was taking care of family. So, in 2005 we needed a larger home and purchased the home we are currently in. Unfortunately, we were not as educated as we should have been and purchased this home with an ARM loan at our lenders suggestion. She assured us this was only offered to people with good credit and we believed this information. We put a down payment of $23,000.00 on this home, all the money we had saved in the hopes we would "get ahead" with a large down payment and we would have a home large enough for the entire family. We soon found out that the ARM was a very bad decision and our mortgage rate rose up to 10.5 % . In 2006, we found out we were pregnant! We were excited and this baby was a ray of sunshine coming our way. I am sad to say that soon after we found out that our son was suffering from "1/2 heart syndrome", severe heart disease and 7 heart defects. After my son was born, I was unable to work, because he required 24-hour attention and care and we could not afford at home nurse care. I tried to file for unemployment to help with bills, but was denied because I was "physically able" to work. This financially handicapped our family and we had to get multiple loans to keep our household afloat. In 2007, I returned to work and we began re-building our finances and re-financed our mortgage as it was at 10.5% and we were barely making ends meet. When we re-financed we lost nearly $12,000.00 of equity? And now in 2008, we are fighting through the aftermath of Ike. The estimated cost for repairs is _85,000.00 We just cannot afford an attorney, but feel we are not being treated fairly by our mortgage company and possibly our insurance agent. We accept full responsibility for the mistake we made with our adjustable rate mortgage and have learned from that mistake. But we do not feel that the mistakes made by Chase and Allstate were our fault. We are currently in default on our home, and we are horrified at the possibility of losing our home. We are simply asking for help and direction to save our home so that we may rebuild it and our family.
by ami serrato From Dickinson, TX on December 17, 2008
BANK BAILOUTS BUT WHAT ABOUT THE REAL "AVERAGE JOE" ?????? THIS IS MY STORY OF WHAT IT IS LIKE TO BE THE "AVERAGE JOE." To Whom It May Concern: I looked up on the BBB and I am just wondering HOW Chase Home Finance can get away with what they do? I read over 500 negative experiences that the "Average Joe" has gone thru with Chase. Everyday people that have had some bad "factors" in their lives, people that are truly middle class- assets to society. And the one thing that help them get thru the rough patches, going to their home at night... is being RIPPED out from underneath them. And whose to say the "life-factors" will soon subside and they will be able to make good with Chase or any home lender but it has already gone to far and is to late. You hear, the middle class, the middle class. We seem to be getting the short end of the stick - ALWAYS. We work hard, we stay off welfare, we don't ask for hand outs but when things get rough we get dropped. Does society want us to lose? Does the government want us to get on welfare and look for hand outs? Not be a contribution to this great society? I myself have gone thru some really rough "life-factors" and I am beside myself on what to do. I find myself ignored, alone and wondering if I give in and give up then maybe I can get on some food stamps and feed my family steak and shrimp from the grocery because Lord knows I can't afford to buy it now as the "Average Joe." Now the real reason I write. My home was hit by hurricane Ike. Here is my story. I need some help or guidance - PLEASE. I am not asking for handouts but just a dang break. I am writing to you in hopes that I can find some help for my family. We, like many others, suffered damage to our home during hurricane Ike, but because of mistakes made by our insurance carrier and our mortgage company, we are now in danger of losing our home to foreclosure. Our roof was damaged during the storm along with the sheetrock and carpet. We filed a claim with our insurance carrier, Allstate, the day after the hurricane and began cleaning and removing wet carpet and sheetrock to make our home as livable and safe as possible. Our son was born with seven distinct heart defects, so respiratory concerns, like mold, are a very serious situation for our son. We heard back from our insurance agent two weeks later notifying us that we would not be eligible for any type of coverage because we did not have a windstorm policy, only a standard homeowners and flood policy. I was shocked. This just couldn't be right! We had two homes covered with Allstate with the same coverage on both homes. The second home was my mothers', which we were able to keep rented since 2004 when my mom lost her long battle with cancer. We have kept this home as a source of income to pay my mom's funeral expenses and additional medical expenses for my son. Luckily, the appropriate policies were all in place on this home, so I was confused when we found out our home was not covered. At this point, I asked my agent how this could have happened. He stated that he sent the windstorm policy invoice to me and to Countrywide. I quickly pointed out that Countrywide did not hold my escrow, Chase did. This was the first mistake. Furthermore, I never received an invoice. I have lived in Texas most of my life and am aware of the importance of insurance living on the Gulf Coast. I questioned my agent about where the invoices were sent, and I requested that copies of this invoice be faxed to me. After receiving the faxed copy of the invoice I immediately noticed that the invoice had the incorrect city and zip code for my home address. This was the agents' second mistake. I quickly called my agent and explained that the invoice shows an incorrect address, so how could I have received the invoice? At this point, my agent simply stated "this is not our issue, you are not covered and you need to take this up with your mortgage company." My agent basically washed his hands of the situation and left us frightened and desperate. To be perfectly honest, I was confused. I then pulled all of my past insurance statements and tried to backtrack to figure out what had happened. I noticed the last page of my homeowner's policy stated that you cannot have an active homeowner's policy if you do not maintain windstorm coverage. However, Allstate and my agent issued a homeowner's policy and accepted the payment for this policy while allowing the windstorm policy to lapse. Again, I tried one last time to work this out with Allstate, and my agent reassured me that this was not an error made by their office, and that I needed to contact my mortgagor. I first contacted Chase on 9/08. I explained my situation and that Allstate claims that Chase did not make payment on the windstorm policy, only the homeowner's policy. Chase insisted this was incorrect and informed me that the insurance policy had been paid and therefore any damages to my home were my financial responsibility. This statement did not make sense to me and I commented that since I was escrowed with Chase the windstorm policy should have been included. Again, Chase insisted "the policy" was paid. I then contacted my Allstate agent and informed him that Chase had, in fact, paid the policy. My agent again stated Chase only paid the homeowners, not the windstorm policy. By this time, three weeks had passed and I am only getting the run around from my insurance carrier and my mortgagor. So, I contacted Chase to ask for leniency on my payment date and Chase agreed. I composed a letter to Chase describing what had transpired, including that the windstorm policy had been mailed to Chase but, had not been paid. I faxed this letter and a copy of the windstorm invoice my agent faxed to me at my request. I faxed this to Chase three times a day for an entire week beginning on ___9/22____ and ending on ______9/26__ . The following week I received a letter from Chase stating that I would be charged for "their policy." To be honest, I was a bit confused…but, relieved I would be getting help. I then found out that I would be charged nearly $6000.00 for a one year windstorm policy. But, that this would enable me to have windstorm coverage and I would be finally be able to begin repairs to my home. I received an additional letter this week. Now again, I am confused and I feel I am being taken advantage of. Chase has "tacked on" an additional $13,000.00 to my mortgage and my monthly payment has increased from $1500.00 to $2500.00 per month. I need to share a bit of personal history so you can better understand the situation I am in and that we are simply out of resources and options. We simply cannot afford the repairs on our home. We cannot afford this increase in our monthly mortgage payment, and Chase has indicated they will not release the insurance money for the repairs since we are behind on our mortgage, even though Chase granted us an extension on our monthly payments. My mother passed away in 2004 after more than 10 years of battling cancer. When my mom passed, I became my 12 year old twin brothers' legal guardian and they moved into my home. My eighteen year old sister also moved in with us. Financially this was a great burden to us, but our first priority was taking care of family. So, in 2005 we needed a larger home and purchased the home we are currently in. Unfortunately, we were not as educated as we should have been and purchased this home with an ARM loan at our lenders suggestion. She assured us this was only offered to people with good credit and we believed this information. We put a down payment of $23,000.00 on this home, all the money we had saved in the hopes we would "get ahead" with a large down payment and we would have a home large enough for the entire family. We soon found out that the ARM was a very bad decision and our mortgage rate rose up to 10.5 % . In 2006, we found out we were pregnant! We were excited and this baby was a ray of sunshine coming our way. I am sad to say that soon after we found out that our son was suffering from "1/2 heart syndrome", severe heart disease and 7 heart defects. After my son was born, I was unable to work, because he required 24-hour attention and care and we could not afford at home nurse care. I tried to file for unemployment to help with bills, but was denied because I was "physically able" to work. This financially handicapped our family and we had to get multiple loans to keep our household afloat. In 2007, I returned to work and we began re-building our finances and re-financed our mortgage as it was at 10.5% and we were barely making ends meet. When we re-financed we lost nearly $12,000.00 of equity? And now in 2008, we are fighting through the aftermath of Ike. The estimated cost for repairs is _85,000.00 We just cannot afford an attorney, but feel we are not being treated fairly by our mortgage company and possibly our insurance agent. We accept full responsibility for the mistake we made with our adjustable rate mortgage and have learned from that mistake. But we do not feel that the mistakes made by Chase and Allstate were our fault. We are currently in default on our home, and we are horrified at the possibility of losing our home. We are simply asking for help and direction to save our home so that we may rebuild it and our family.
by Fiday Onyeoziri From Brockton, MA on December 17, 2008
by Laady Pedraza From Chicago, IL on December 16, 2008
by Christine Wadsworth From Collinsville, OK on December 15, 2008
by joseph white From Levittown, NY on December 15, 2008
by Carlos capote From Hopatcong, NJ on December 12, 2008
by Anonymous From Clovis, CA on December 12, 2008
by andres briceno From Ocala, FL on December 12, 2008
by Anonymous From West Fargo, ND on December 10, 2008
When Chase assumed my loan there was a great amount of confusion with notices of non payment and I was making the payment but it was at an incorrect account number. It took them about 3 months to find the problem and rectify it. Once that was corrected, there were no problems
by Anonymous From Loveland, CO on December 09, 2008
Lies, Lies, Lies. They will say anything to get money out of you, without any follow-through on promises. Management agrees that they "really don't care about what their representitives say to customers."
by Anonymous From Knoxville, TN on December 08, 2008
by jeri johns From Seattle, WA on December 08, 2008
by ronna armstead From Wylie, TX on December 06, 2008
I looking to reduce my monthly payment if possible and to have the amount owed added to the end of my load. I didn't know if I had enough equity in my home to use for collectral for a loan. I will be finishing college in Aug 2009 with a degree in Healthcare Mgmt. I took out some payday loans to pay the 1st agreed amount with CHASE but it just made things worst.
by Mina Avery From Jacksonville, FL on December 05, 2008
by Philip Bowden From Sharpsburg, GA on December 05, 2008
by Anonymous From Atlanta, GA on December 04, 2008
I was injurd at work then my roof caved in and I had to pay out of pocket to have it repaird. Chase has been unwilling to help from the beginning. They told a hud counselor I had that I was approved for a loan modification and was awaiting an available counselor then their lawyers sent me a letter saying they were filing and ex parte order to lift the stay on my home. I think that was wrong.
by Anonymous From Miami, FL on December 03, 2008
by veronica popin From Neptune, NJ on December 03, 2008
by Crystal Rojas From Montgomery, IL on December 02, 2008
Up until now I have always made my payments and never asked for anything. You would hope to believe that when someone with good standings is asking for help that the banks would try to help. Instead they would rather let me and my 2 kids have no home. My mortgage is $2250 a month and that is everything I make in a month. I have to feed my kids and have transportation to work. I am not asking for a free ride just a short term fix until things get better. I offered to pay $1600 and put it on the market and try to sell it for what I owe but that wasn't good enough. What a shame it will cost Chase more to foreclose on my home than it would to adjust my payments until it sells.. What is wrong with that picture.
by fiordaliza labour From Davenport, FL on December 01, 2008
by fiordaliza labour From Davenport, FL on December 01, 2008
by James Jemison From Lake Elsinore, CA on December 01, 2008
by Fred Schlichter From Pleasant Plain, OH on November 30, 2008
by Anonymous From Fayetteville, NC on November 26, 2008
I have made every effort to get in contact with them to see about a short sale of the home and to get help any I could but I recieved the run around and in turn nothing has been resolved.
by Anonymous From Fayetteville, NC on November 26, 2008
by Tammy Keith From Magnolia, AR on November 25, 2008
They will not work with us! We have had an awful time with them...very uncooperative...
by Anonymous From Windber, PA on November 23, 2008
we did what they ask. from the beginning. now they keep telling us to call back in a week or so. then they say well we,ll try this now. call back again in a few weeks. now we are behind 4 mths. i should have sold my car right away. now they want a lump sum. they don,t care we have 2 daughters with us also.
by Melissa Copeland From Arlington, WA on November 21, 2008
They have not been helpful through our situation they have treated us rudely, this should have been resolved quicklly and it has not. They have our money and are threatening to take our house. I think they are rip offs.
by Anonymous From San Diego, CA on November 21, 2008
by Nedra Kurz From Brenham, TX on November 21, 2008
by LeRoy Morrow From Millville, NJ on November 20, 2008
I am 16 months past due on mortgage. Co-owner and myself have had a huge loss in income in the past 16 months. My business has had a loss in income in the past year. My son (co-owner), his son had surgery. Co-owner had a change in jobs. New job does not allow overtime. Work had to be done to the roof. Mortgage got so behind making it impossible to catch up the past due at the time. Was wondering if there was any programs out there to help get bac on track. due to the 700 billion dollar bail out program.
by Anonymous From Mcdonough, GA on November 18, 2008
can't get any help when i call
by Anonymous From Canton, TX on November 18, 2008
by Deborah Whetzel From Richmond, VA on November 17, 2008
Not very helpful with information on short sale.
by Anonymous From Springfield, OR on November 16, 2008
by Anonymous From Catawba, NC on November 13, 2008
by Tina House From Beaumont, TX on November 12, 2008
by Anonymous From Washburn, IL on November 11, 2008
by Gretchen Grufman From Amesbury, MA on November 11, 2008
No help though I've called and written about turning in the deed in lieu of foreclosure. I'm panicking now.
by Andrew Harris From Washington, DC on November 11, 2008
by Anonymous From Aurora, CO on November 10, 2008
by Anonymous From Harrisburg, PA on November 10, 2008
by bernice ray From Florissant, MO on November 09, 2008
VERY HARD TO WORK WITH...RUDE! They call and tell me there foreclosuing - monthly!i get different answers from each rep.
by Kimberly Fortune From Roseville, MI on November 08, 2008
by Anonymous From Woodbridge, VA on November 07, 2008
They say they want to help you with your modification but it's like they are not trying to help the financial burden.
by Kathy Maloy From Bradenton, FL on November 07, 2008
by mary heenehan From Albany, NY on November 06, 2008
by Anonymous From Lees Summit, MO on November 05, 2008
by luis morales From Kissimmee, FL on November 05, 2008
by Anonymous From Frankfort, IL on November 04, 2008
they were nice at first but now they are dragging their feet to help us. I had to contact the IL Atty General to get to the Resolution dept & now we are just having to start all over again. All equity is now sucked out of my home & I probablly owe more than its worth now.
by shaely ruiz From Modesto, CA on November 04, 2008
by Anonymous From New Milford, NJ on November 03, 2008
Watch out - CHASE IS HORRIBLE AND THEY WILL SCREW YOU OVER ANY WAY THEY CAN - They screwed us out of a mortgage the day before closing because THEY didn't do their homework and didn't notice the condo didn't meet their occupancy requirements - DO NOT GO WITH CHASE they will take your money and never pick up the phone to help you :(
by Sarah McKnight From Fairfield, PA on November 03, 2008
by Anonymous From Las Vegas, NV on November 02, 2008
by Anonymous From Anza, CA on October 31, 2008
by Frank Kostenko From Encino, CA on October 31, 2008
Costumer service is very rude, not willing to help at all. They kept transfering my call to voice mail, left several messages, I wrote several letters not reponse ever. worst bank ever.
by Anita Carr From Dublin, CA on October 31, 2008
The REFI thru HOME123 was fraudulent. They baited and switched. They put a fictitous amount of salary even when I provided them with my docs. They were not available when I tried to cancel the loan within the 3 days. The appraiser over inflated the home value etc. Then HOME 123 immediately sold the loan to JP Morgan Chase. I tried repeatedly, even before I got into trouble with my payments to work with JP Morgan Chase. They refused. That was in the fall of 2007. I contacted the CEOs office etc. NO help and they said so! I told them I owned the house 10 years and that they had held a mortgage in a previous refi and they should be able to see my good record. NADA.
by Angela Scarbrough From Trenton, GA on October 30, 2008
i called trying to work something out but every time i was transferred to a different department and told different information.
by steven baird From Acworth, GA on October 28, 2008
very difficult to comunicate with on the phone and they keep telling me theres nothing they can do . I live here as a single parent with a child about to graduate high school , with a great opportunity to proceed on to college and I need to keep him here aleast till he grduates .
by richard gladu From Inverness, FL on October 27, 2008
by michael holiday From La Porte, IN on October 25, 2008
i'm a christian man who will not be critical of chase home finance...but i would hope no one would ever get behind on their mortgage payments because they are wolves.......may Jesus be glorified, respectfully...Michael Holiday
by Janice Dove From Coldwater, MI on October 25, 2008
refusing to help people, i cant believe they want so many empty houses, dont they lose money on empty houses, they still have to pay taxes and insurance on these homes
by ronald ball From Gravette, AR on October 25, 2008
by ronnita robinson From Douglasville, GA on October 23, 2008
by Anonymous From Fort Worth, TX on October 23, 2008
by John Mahon From Marietta, GA on October 23, 2008
I call often to stay informed, I receive several different loan status all the time.
by John Mahon From Marietta, GA on October 23, 2008
I call often to stay informed, I receive several different loan status all the time.
by Krissy Redding From Graham, TX on October 22, 2008
by Anonymous From Panama City, FL on October 22, 2008
by Pamela Laber From Maineville, OH on October 21, 2008
by Anonymous From Linden, VA on October 21, 2008
They were of now help when I asked for a loan modification.
by Anonymous From Chicago, IL on October 19, 2008
by Anonymous From Bellevue, MI on October 19, 2008
by christine cintron-pecoraro From Shelton, CT on October 19, 2008
chase home finance
by godfrey mukasa From Cincinnati, OH on October 17, 2008
will not accept intrest payements
by Doris Young From Duncanville, TX on October 17, 2008
I was told I could refinance back to an FHA and found out this year that I could not because of cash out. Also, was told one interest rate and at closing found out a different rate.
by Craig Bautista From Ellensburg, WA on October 15, 2008
by Scott Smith From Brookwood, AL on October 15, 2008
by Jennifer Owens From Campbellsville, KY on October 14, 2008
by Robert Bowen From Logan, UT on October 14, 2008
by john garrett From Westland, MI on October 14, 2008
by Garret Jorewicz From Portland, OR on October 11, 2008
It was the worst experience!!!!!
by Anonymous From El Paso, TX on October 11, 2008
by SUSAN VELEZ From Levittown, PA on October 09, 2008
I have had no problems with the lender. I just can't afford my payments any longer.
by Anonymous From Joliet, IL on October 09, 2008
They give you their options! They don't ask for your options....I as the customer wouldn't be behind if it wasn't only about them..and their own options.
by lillian davis From Miccosukee Cpo, FL on October 09, 2008
by Anonymous From Miami, FL on October 09, 2008
by Beth Adkins From Corunna, MI on October 09, 2008
by John Brinker From Lutz, FL on October 08, 2008
After readiing all the complaints, my 2 hour conversation with Chase's rep's Stephanie and Jackelyun, confirmed some of the complaints I read about. I should have never gone through with my refi last year but basically had not choice as I was in an ARM that was coming due.
by Anonymous From Charlotte, NC on October 07, 2008
by Anonymous From Chester, VA on October 07, 2008
by Anonymous From Chester, VA on October 07, 2008
by Aaron Kidwell From Indianapolis, IN on October 07, 2008
by Anonymous From Cumberland, MD on October 07, 2008
by Anonymous From Rutherford, NJ on October 06, 2008
don't want to help you out,won't listen,collectors are rude and treating.
by frank higgins From Carson, CA on October 03, 2008
by pitchforksandlanterns From Minneapolis, MN on October 01, 2008
Be careful who you do business with. You might be funding home grown corporate terrorist. Think about it very carefully before you use this bank for loans, credit cards or lending. Why build them stronger by using them. If they where funding the aborting of 1 year old babies would you still use them even though you pay off the credit card balance at the end of the month? They are doing bad business and have been since they have been in business. I almost lost my house to them last year due to their misleading and abusive lending practices. It took me 12 weeks, the Attorney General, The OCC and about 20 people inside the company of JP Morgan Chase along with my own family members and friends listening in on the phone conversations, to finally stop the sale. I sent a certified letter to the CEO and CFO of Chase. A call came to me the next day from the Office of the CEO saying that they are ready to get this confusion resolved. We Sent a certified check in the amount of almost $9,000.00 to the place they instructed and Guess what????Yes, they lost it for about a week and a half even Though somebody from their office by the name of John signed it. I am still stuck with this lender and it's devastating that I have no choice but to keep them as my lender at this point in life. This business deserves to be condemed. Below are some forums and past and present history of the JP Morgan empire. CHASE: to run after (usually with hostile intent; chase, put to flight, follow (after, on), hunt. To persecute, harass, be chased away as game flying enemy, in war; desire to obtain, as pleasure, profit, fame, &c. earnest seeking. A Little History: Chase Bank in Nazi-occupied Paris after Pearl Harbor was doing millions of dollars' worth of business with the enemy with the full knowledge of the head office in Manhattan? Gold that had been looted from the national banks of Austria, Holland, Belgium, and Czechoslovakia, or melted down from the Reichsbank holdings of the teeth fillings, spectacle frames, cigarette? cases and lighters, and wedding rings of the murdered Jews. http://coat.ncf.ca/our_magazine/links/53/morgan.html More History: They supported the Nazis in a HUGE way. In fact they channeled more money from US-based corporations to Nazi funding than anyone else. ENRON SCANDAL: SEC Charges J.P. Morgan Chase In Connection With Enron's Accounting Fraud J.P. Morgan Chase Simultaneously Settles Charges for $135 Million The Securities and Exchange Commission ('Commission') today charged J.P. Morgan Chase & Co. with aiding and abetting Enron Corp.'s securities fraud. The Commission's complaint, filed in U.S. District Court in Houston, alleges that J.P. Morgan Chase aided and abetted Enron's manipulation of its reported financial results through a series of complex structured finance transactions, called 'prepays,' over a period of several years preceding Enron's bankruptcy. These transactions were used by Enron to report loans from J.P. Morgan Chase as cash from operating activities. The structural complexity of these transactions had no business purpose aside from masking the fact that, in substance, they were loans from J.P. Morgan Chase to Enron. Between December 1997 and September 2001, J.P. Morgan Chase effectively loaned Enron a total of approximately $2.6 billion in the form of seven such transactions. http://www.sec.gov/litigation/litreleases/lr18252.htm J.P. Morgan Chase & Co. agreed to pay $2.2 billion to settle a class-action lawsuit alleging the bank helped Enron Corp. report misleading financial results, the latest fallout from the accounting scandals of the late 1990s. Chase became the second major investment bank in less than a week to resolve claims over the demise of the Houston energy firm. Regulators and plaintiff lawyers accused Chase of funneling $2.6 billion to Enron in the form of disguised loans between 1997 and 2001. By not acknowledging the payments as debt, Enron made its books look better. BUT TO THIS DAY THEY CONTINUE TO DO BUSINESS AS USUAL? COMPLAINTS: http://www.afscanhelp.com/companies/mortgage-companies/chase-home.cfm A Victims video http://www.youtube.com/watch?v=ZHRRQapXXZw&feature=related
by Anonymous From Rochester, MN on September 30, 2008
I tried to work with them I was always for about 6 months behind one month payment so I called and asked if they could just defer on payment and put it at the end of my pay off and they said no then I asked if I could refinance and they said you have to be current. Then I was told to just save my money and see if we could work out a modification plan and that did not work they asked for more than I could save to save my house I am now looking at possiable foreclosure. The people that work in customer service or what ever they call it are very rude and not helpfull at all they come across as not knowing anything that can help you and they do not find any one to help you. They charged me for insurance on my home saying I did not have any and I sent them the proff and they never gave me back the money or took it off my payment to make it less, this is one of the reason's I got behind in the first place. They do not give straight answeres they give you the run around. Not happy with them at all I have had my home for 18 years and never had as much problems as I have had in the last 5 years after Chase Bank took my loan.
by Anonymous From Lindale, TX on September 29, 2008
by Anonymous From Woodbridge, VA on September 29, 2008
by Anonymous From Galena, MO on September 26, 2008
by Anonymous From Camas, WA on September 25, 2008
We have been pushed around by them for well over five months, and treated rudely by all we have contacted. They made us even later than we were on our payments only to find they did nothing to help. We have found them to be very dishonest.
by TRAVIS THOMASON From Cartersville, GA on September 24, 2008
by Jenny Whitsett From South River, NJ on September 23, 2008
by Anonymous From Baltimore, MD on September 22, 2008
by Anonymous From Chagrin Falls, OH on September 21, 2008
by tony baylor From Philadelphia, PA on September 20, 2008
by robert n christine hummel From Lebanon, PA on September 19, 2008
by Anonymous From Forsyth, GA on September 18, 2008
by Anonymous From Mount Pleasant, SC on September 17, 2008
by kwaku mensah From Bristow, VA on September 17, 2008
i been with them for a while and i pay my mortgage on time but due to circumstance i been asking them to reduce my rate so that i can make payment on time but they don't want to help.
by Anonymous From Cortez, CO on September 15, 2008
Continued to call for any help and was never given any even after months of asking.
by ANDREA Hill From Atlanta, GA on September 15, 2008
by Mark Green Orlando Florida From Orlando, FL on September 13, 2008
We have been charged late fees when the payments are not late, we were asked to sign modification paperwork stating that our loan was in default and it was not and we have made ALL of our payments. The customer service peope are rude and just keep pushing us along with all kinds of excuses. We have had it. They held our payments within their modificaiton department to make it appear that we had not made our payments while we were waiting for their approval on a modification. This company is dishonest and is scamming the American public.
by david brandly From Southgate, MI on September 13, 2008
by Veronica Cook From West Columbia, SC on September 12, 2008
by Anonymous From Fresno, TX on September 11, 2008
The collection dept. is horrible and there is no one to talk to in person if you need to speak to someone.
by Anonymous From Puyallup, WA on September 09, 2008
by Anonymous From Kingsbury, TX on September 09, 2008
by Joyce Castellucci From North Brunswick, NJ on September 09, 2008
you cant work with them no ands if or buts
by Anonymous From Cumming, IA on September 08, 2008
No follow through, people don't seem to care, unwilling to provide options. Originally set us up with a payment plan that we could not begin to pay, so turned to Chapter 13 as our only alternative. We are in a better spot now financially, have equity in our home and want to stay. Chase treated us as a number.
by Ranford Herman From Atlanta, GA on September 08, 2008
we had had a previous worked out with them but shortly after I'd lose my second job, so I am quite scured at this time. I don't know if they would give me a scond chance here!
by Amanda Rutan From Bothell, WA on September 04, 2008
by Anonymous From Hamilton, GA on September 04, 2008
by Anonymous From Muskego, WI on September 04, 2008
Probably like most banks...thieves, liars, bastard SOB's and so on.
by Tina Miller From Toughkenamon, PA on September 03, 2008
by Nellie Hardy From Conley, GA on September 03, 2008
by Anonymous From Jonesboro, GA on September 02, 2008
by Andrea MAyo From Plano, TX on September 01, 2008
by liberatingspirit From Minneapolis, MN on August 30, 2008
I've been fighting for almost 2 years to keep my house. 2 times it's been in litigation. The first time in litigation was like being in the Twilight Zone. I had the finances to pay up this terroristic lender but about 15 people. supervisors and bean counters, mislead me for 12 weeks. I recoded all conversations along with having the phone monitored by 2 other people I had listen in. They are abusing their clients and this is very clear. I contacted My Attorney General and filed a complaint to investigate the situation. I also contacted the OCC and file a complaint with them also. I had a couple of members of the family who work for City Group tell me Chases litigation department was doing illegal acts according to the law so my family members got the name, number and address to the CEO and CFO office of chase and had a personal certified letter sent over night to the big dogs with a threat to take this to the media and fight at all cost to protect ourselves from what we believe to be misreprensentation. I got a call the next day from the office of the CEO saying we need to take care of this right away. Attorney General got the sheriff sell postponed for another month while the OCC was giving Chase a very short time to respond to our complaint. Long story short..We had victory over the deception of the enemy due to much prayer and much wisdom.I came fighting with the Calvary and not alone. It shouldn't take this much trouble to get the truth of our options to save our house. ! year later my house when into litigation again and they started with the same time wasting, misleading crud again so I reminded the bean counter on the other line about how I understand the process very clear and demanded they give me the information i was asking for or I will file another complaint with the OCC and my Attorney General. The bean counter working for Chase gave me her name to put on the complaint and we hung up. 2 days later we had a Fedex letter come to our door from Chase with the new monthly payment plan that had our delinquent amount of $7000.00 rolled into the monthly mortgage payments for the next 12 months. They did it right! WOW Did they see that We would fight them at all cost and never give up just like the last year. We don't need lawyers for this.The OCC is free and the Attorney General is free. Pleas file a complaint with these Regulators. They will not make a big issue out of this until there is a high volume of complaints flooding there office. I advise you all to flood the media,OCC, Attorney Generals office and state Reps office with your complaint stating that we want justice and will not leave you alone until you start addressing this lender abuse.You guys can win if you keep diligent. May God be your defender and may Chase be repaid in the same measure it has measured out. I want them out of business...So be it.
by heather clements From New Iberia, LA on August 27, 2008
by Darren Poston From Midland, TX on August 27, 2008
When asked to rework our mortgage into a longer term with a higher rate to lower the payment to a more affordable one, their response was "Due to your payment history with us, we can't help you". We were 30 days late once or twice in 4 years, but frequently 15-29 days late and paid ALL of the late fees they charge with each payment. In other words they have told us - "we like the extra $$$ we get from you being late a lot and it looks like we might be taking your home from you soon anyway so either way is a win win for Chase - sorry". Also, as others have said their customer service is terrible and that's an understatement! By the way, Chase bought the note from my original mortgage lender. If Chase buys your note, refinance it through someone else as soon as you can!
by charles wills From Flushing, NY on August 27, 2008
I have not fallen behind yet, but they are not to helpfulthey want me to take another arm
by David Lamberson From San Marcos, CA on August 26, 2008
I have been in forclosure since June 2008. I have sent three requests via fax to various (Jason Campbell, Jennifer Hood etc...) agents that call saying they want to help me and my family of five remain in our house. My realtor has been helping talk with them and a new person came back today and told her that we still had not sent in a complete request? I have fax confirmations for everything. I am going to send a letter to every damn Senator alive, HUD, the Attorney General etc. This is ridiculous. I am about to give up an short sale and pray that I do not have to go through bankrupcy to clear everything. I am furious and frustrated. I have had some nice people on the phone but I have also had many many many *#@##@holes. I am to the point that I will not answer the phone anymore because I get false promises of hope and requests for more requests for data just to push me closer to the Trustee Sale date. I WILL NEVER DO BUSINESS WITH THIS BANK AGAIN...EVER! Anyone know of a good Class Action against them yet.
by ESMERALDA PADGETT From Tampa, FL on August 26, 2008
by john woolsey From Runnells, IA on August 26, 2008
Two different offices are contacting me, one guy is very threatening and demanding he apparently is in charge over the loan and will determine when it may be foreclosed on. Next month he has demanded a double payment which he knows we cannot afford.
by Anonymous From Tampa, FL on August 25, 2008
by Anonymous From Houston, TX on August 25, 2008
They do not provide you with the service you need to stay current and they will not give you the help you need if your account is not current.
by Daniel A Messano From Augusta, GA on August 24, 2008
I am in a chapter 13. I recently fell behind on one months payment due to some unforeseen money problems. I am aware there is a ten day (from the date of their bankruptcy attornys letter)right to cure the default and knew i would have no problem taking care of it in time. Chase has a DeptG7-PP that handles all payments from their customers in bankruptcy. Problem is they have two different addresses for this same DeptG7-PP. I mistakenly sent the payment to the PO box not the street address. The payment arrived three days before the cutoff time according to the Post Office but apparently the two sections of the same DeptG7-PP do not work together because they did not send it to the other section until three days later, which made My payment one day late! I received a letter for a stay of relief motion from Chase,s attorneys to start foreclosure proceedings. They are holding on to the two payments I sent after that and instead of being 1 month late, I will now be three months late. I cannot get angry at the customer reps as they are only doing their jobs. Just at Chase's Policies for the way they treat their customers. No slack whatsoever!
by Anonymous From District Heights, MD on August 21, 2008
Well, I feel as though I was mislead or not made aware that my escrow was not included in the mortgage. I had no idea that this was not the case. I have been trying to work something out with them and nothing has been confirmed. To my understanding I thought this was included and this is where my problem starts.
by Kristin Johnson From Mansfield, TX on August 19, 2008
Chase is in over its head!
by MICHAEL MCKEE From Shermans Dale, PA on August 18, 2008
by Anonymous From Opa Locka, FL on August 17, 2008
by misty robinson From Boynton Beach, FL on August 15, 2008
by Anonymous From Alpena, MI on August 15, 2008
by Anonymous From Green Bay, WI on August 14, 2008
by Anonymous From Orlando, FL on August 12, 2008
They would not help at all during a rough time.
by Josh Susser From San Diego, CA on August 12, 2008
by Shawnese Laury From Detroit, MI on August 11, 2008
They say that they will help home owners who are having problems making their payments, but the reality is they have no help for you.
by john dixon From Glen Burnie, MD on August 10, 2008
by stephane parker From Byron, GA on August 06, 2008
by James Munyon From Newport, NJ on August 06, 2008
they say the want to help untill you are in danger then they make exscusses.
by Anonymous From Wilson, NC on August 01, 2008
by Lewis Cottrell Jr From Allen Park, MI on August 01, 2008
chase will not work outy anything because they say that as long as im in a chapter 13 bankruptcy they cannot help
by DAVID WEITZER From New Berlin, WI on August 01, 2008
by Anonymous From Zion, IL on August 01, 2008
by Marlene Geary From South Glastonbury, CT on August 01, 2008
I was paying my mortgage back when the foreclosure was declared, but the computer rejected the payments and put the money in escrow, because they amounts didn't match the precise payment amount. So, Chase filed for foreclosure.
by Linda Guthrie From Greenville, SC on July 30, 2008
by Segundo Velez From Peekskill, NY on July 30, 2008
by travis meehan From Saugerties, NY on July 29, 2008
by Esther Erwin From Armagh, PA on July 29, 2008
We are with Chase Home Finance. They set up a repayment plan for us to be able to catch up the first two months payments we were unable to pay. However, I didn't trust them to talk to them first about this mortgage modification. I did just get a letter from them saying that if I didn't have July's payment in there by Aug.5th they were going to immediately refer this account to the Foreclosure Department. "This is the FINAL extension.
by Anonymous From Wurtsboro, NY on July 28, 2008
by Anonymous From Warren, MI on July 28, 2008
Chase could care less about you going in foreclosure. The lender did not provide enough information on taxes in escrow and the amount they would increase after the first year. In my case, P.M.I. with current taxes created a $650.00 monthly increase. My initial morgage was $1240.00 making my payments $1890.00 which I could no longer afford.
by Eric McCartney From Rantoul, IL on July 27, 2008
by Anonymous From Belleville, IL on July 26, 2008
99% of the time noone was available, never returned calls, would not work with me at all in the beginning before loan fell so far behind. Specialist were mean all the time, Never tried to help. Put my home up for auction before informing me I would not be approved for the loan modification program
by Anonymous From Windsor Mill, MD on July 23, 2008
by Anonymous From Chicago, IL on July 23, 2008
by Andrew Peterson From Puyallup, WA on July 22, 2008
Great till you miss a payment,.. then they turn you to the wolves, AKA collection people who are not willing to work with you at all. Any and all programs that are supposedly designed to help you are worthless as their departments take months of sending paperwork back and forth just to tell you you are not approved. No hope, and no help.
by Fred Ehmann From Rancho Mirage, CA on July 21, 2008
They have always been relucant to help and will not always return calls.
by Mark Carthledge From Frisco, TX on July 21, 2008
by Jessica Langston From Fort Payne, AL on July 18, 2008
by chasefundedhitler From Minneapolis, MN on July 17, 2008
Subsequent Treasury investigation produced documentary evidence of collaboration between both Chase Bank and J.P. Morgan with the Nazis in World War II. The banks, including J.P. Morgan Chase & Co. and Citigroup Inc., helped hide ... and Exchange Commission allegations that it helped Enron commit fraud. JPMorgan Chase (including Chase Bank support legal abortion And we want to do business with them?
by Nicole Arnold From Dallas, GA on July 16, 2008
by CHASEWRKS From Phoenix, AZ on July 15, 2008
by Anonymous From Miami, OK on July 14, 2008
by Sharon Andrews From Birmingham, AL on July 13, 2008
Chase home finace has been extremely helpful and understanding. Their patient with us has also been tremdous. We thank GOD for giving us a company like Chase to have for our home mortage needs.
by Brandon Cornette From Georgetown, OH on July 12, 2008
by Tara Neeley From Palm Coast, FL on July 12, 2008
by Tonya McCoy From Opa Locka, FL on July 11, 2008
by crystal mcelory From Salem, IL on July 10, 2008
by Karin Pierce From Fort Myers, FL on July 10, 2008
by Anonymous From Norcross, GA on July 10, 2008
by Alexander Hastick From Rossville, GA on July 10, 2008
Although we are facing foreclosure, the customer care reps have been very helpful, we have always been treated with respect.
by Anonymous From Plano, TX on July 09, 2008
by Anonymous From Palm Bay, FL on July 09, 2008
by Mary Brock From Adelanto, CA on July 08, 2008
Unwilling to work with us on our mortgage. Was almost forced into a refinance. We had originally contacted Chase to pull out a home equity line of credit for about 5,000. After starting the paperwork for this it had been about 2 weeks since I had heard anything so I called. When I called to check on our loan's progress I was told the person that was handling that was fired and my only option was to refinance. I was behind on my mortgage from having to use money for that payment on a vehicle emargency (which is why we needed the line of credit). So I refinanced.... I ended up with an adjustable rate mortgage, my due date shrank from the 16th of every month to the 11th, my late payment went from 56$ to 90$, and the kicker is that they didn't pay my insurance or my property taxes as promised so I had that unexpected bill also. Now that I am behind 2 months on mortgage they have made no contact to assist in anything and when I have called to make payment arrangements I have been told I can only make arrangements when I am 3 months behind and if I allow them to direct debit the amount from my bank account.
by Anonymous From Gibsonia, PA on July 08, 2008
as far as loss and litigation the first gentleman I talked to was very nice and told me that we could be helped.The second woman (marty) was very very rude,she treated me as if I were stupid,she made comments that were put downs and in general made me feel like trash for letting this happen.I didnt plan on getting sick.But one bad apple does not make the whole tree rotten.
by brady teeters From Leesburg, OH on July 08, 2008
by Anonymous From Hollywood, FL on July 07, 2008
by Anonymous From Streetsboro, OH on July 07, 2008
by susan chin From Honolulu, HI on July 03, 2008
by Anonymous From Kirby, AR on July 02, 2008
by CHASEFUNDEDHITLER From Minneapolis, MN on July 01, 2008
What we sow into we will also reap. We have trusted this business for too many years but now their dark deeds done in obscurity have now come into the light of day. I don't blame the people on the other end of the phone. I blame the ideas this business is manifesting. They are stealing homes from families around the world. Many where sold off like slaves to this company. Chase uses other lender companies as worms on a hook to later purchase us on wall street. Woe to them. May its wealth begin to rot. May its gold be turned into gravel. I am confident that we will see the day that this business will be served what it has dished out. Keep fighting my fellow Americans. We have engaged one of the most dangerous terrorist in the world...Chase! It's not the obvious things that worry me, it's when something appears helpful , gentle, friendly, while at the same time has an agenda to do harm. This worries me.
by patricia kitchens From Winfield, AL on June 30, 2008
by andy nelson From Dittmer, MO on June 30, 2008
Chase needs prayer!!!!
by Andy Nelson From Dittmer, MO on June 30, 2008
chase is the worst. They will chase you right out of your home. NVER NEVER NEVER USE CHASE FOR ANYTHING! THEY LIE CHEAT AND STEAL FROM YOU AND YOUR FAMILY. THEY TAKE YOUR CHILDRENS HOME AWAY FROM THEM. THEY ARE HEARTLESS AND CRUEL. DONT LET THEM CHASE YOU! CHASE THEM FIRST IN THE NAME OF JESUS!!!!!!
by andy nelson From Dittmer, MO on June 30, 2008
yes i was behind 3 months and i tried to send payments like they said and they refused them and forclosed! If you ask me this is poor! how can you refuse payments that would have caught me right up with no money missed. These payments included late fees!
by Milton Childs From Milwaukee, WI on June 27, 2008
by Kelly Weikel From Lebanon, PA on June 25, 2008
by W glendon Flowers From Germantown, MD on June 24, 2008
by CHASEFUNDEDHITLER From Minneapolis, MN on June 24, 2008
Just send a letter to the CEO and CFO giving them 48 hours to return the over payment. If no responce just file a complaint with the OCC and Your Attorney General. Don't deal with the bean counters in the the lower departments. If you desire to get things done fast Here is one of your main contacts. Mr James Dimon, Chief Executive Officer, JPMorgan Chase & Co. 270 Park Avenue New York, NY 10017-2070 Flood him with your complaints. They hate paper trails complaining about their abusive lending.
by Anonymous From Dallas, GA on June 23, 2008
I say this only because I have been in contact with them constantly! I have submitted all documents requested and thought we were working on a plan to catch up on our mortgage through their hardship department. Then, this weekend we received a letter stating we were being foreclosed.
by Anonymous From Dallas, GA on June 23, 2008
I say this only because I have been in contact with them constantly! I have submitted all documents requested and thought we were working on a plan to catch up on our mortgage through their hardship department. Then, this weekend we received a letter stating we were being foreclosed.
by shanee taylor From Smyrna, DE on June 19, 2008
by Anonymous From Fort Worth, TX on June 18, 2008
Chase has proven to me to be the WORST company when it comes to returning phone calls. I am not sure if they have caller ID or not, but I do know they have voicemail. Even with leaving a voicemail you will NOT get a call back. This was from the Homeowners Assistant Department. This was not my first time dealing with that department and each time EACH REPRESENTAIVE lack the consideration of returning a call. I think they actually TRAIN THEIR EMPLOYEES TO HAVE POOR CUSTOMER SERVICE! So Sad.
by Marco Galaz From San Diego, CA on June 17, 2008
by Anonymous From Mesa, AZ on June 17, 2008
by Anonymous From District Heights, MD on June 17, 2008
by Anonymous From Herndon, VA on June 16, 2008
by chasefundedhitler From Minneapolis, MN on June 14, 2008
I am overjoyed to see that most of you are fighting this machine. If you win your case come back into the battle and hit them again by filing a complaint with the OCC and your Attorney Generals office. The forms are on the Internet and take no time to fill out. These departments of Government are free and will be a strong voice when you have none. I decided to go that route before hiring an Attorney.I've been through litigation twice and got to stay in my home because of the diligence in fighting them. God bless all of you.
by BOBBIE MCKNIGHT From Trenton, NJ on June 13, 2008
They will not negotiate with me regarding a repayment plan for my delinquent taxes. If I pay my current mortgage payment and my escrow, I can't pay my utilities and feed my family. I think that CHASE wants my property because it's now worth TWICE what I owe. IF I HAVE TO GET ANOTHER FULL-TIME JOB ... THEY ARE "NOT" GETTING MY HOUSE. I'VE WORKED TOO HARD AND IT'S ALL I HAVE.
by Anonymous From Woodstock, GA on June 13, 2008
Our interest rate went up to 12%. We payed it for a few months but couldn't keep up with it anymore. We sent in the hardship letter for modification with everything thry asked for. They said it would take 45-60 days, that was in sept. A month later they asked for another payment for good faith and we had to take a loan out to do it. We got letters from real estate investors and attorneys stating our house was up for auction on Feb 4th.We packed up our three children and found an apartment and moved out. As we were moving out and looking around our house for a final time, I got so upset that I called Chase for the Ceos' name and phone #. No one wanted to give it to me. Finally someone gave me the name and address and phone # in N.Y. I spoke to someone on his team and cried and complained about the way we were dismissed. Someone called me a week later and said they were willing to drop the payment $100.00. I told them they could have the house for $100,that would only help us out for one week of gas for our 2 cars, not our mortgage payment. A week later he called back with an offer to cut the interest rate in half for the life of the loan. We took the offer and are back in our home. However, because we were moving from our house to an apartment, we threw out alot of things for nothing because we had no room in an apt. (a riding mower, push mower,lawn tools,computer desk etc) paid for moving expenses, signed a contract to move in an apt. which we had to pay 2 months rent + one month rent cancellation fee just to get out of the lease totaling $2700.00. I asked Chase to compensate me in some way because they are the reason we were in that predicament and of course they said no. you see, we got out of our house before the auction date. After we moved into the apartment and I was speaking with Chase in N.Y., that was when we were told that the foreclosure sale was extended until June.We were never told that or else we would have never left our home and rented an apartment and had to pay them all these fees now. But of course Chase wants THEIR money so they added a total of $11,000.00 or so in fees and payments tacked on to our loan. I am happy to be back in our home, but really didn't need all of this added stress being that my father had passed away while all of this was going on.i feel that the only way you may get through to these people is to threaten them with complaining to the CEO. That is when they finally get up off their butts to do something, otherwise you are just a dollar sign and a #. Light a fire under these peoples butts because you know they don't want this to get to him!!!
by Anonymous From Slatington, PA on June 12, 2008
by Anonymous From Reedsville, WI on June 12, 2008
by tina flores From Vancouver, WA on June 11, 2008
by Allison Ferguson From Orlando, FL on June 11, 2008
by Anonymous From Anchorage, AK on June 11, 2008
by Nakiaii Bishop From Rock Hill, SC on June 11, 2008
by Shakeeb Rahman From Antioch, CA on June 10, 2008
by Lawrence Adamski From Baltimore, MD on June 09, 2008
by James Langer From Aberdeen, MD on June 09, 2008
by Anonymous From Prattville, AL on June 07, 2008
by ChasefundedHITLER From Minneapolis, MN on June 06, 2008
CRH...I bet I can call this one because Chase is very predictable. They will hold your over payment for 30 days and just say that they credited it to the account. This is how they will justify keeping this payment. Just send a letter to the CEO and CFO giving them 48 hours to return the over payment. If no responce just file a complaint with the OCC and Your Attorney General. Don't deal with the bean counters in the the lower departments. If you desire to get things done fast Here is one of your main contacts. Mr James Dimon, Chief Executive Officer, JPMorgan Chase & Co. 270 Park Avenue New York, NY 10017-2070 Flood him with your complaints. They hate paper trails complaining about their abusive lending.
by CRH From Woodstock, GA on June 05, 2008
By mistake I made a double payment this month electronically from my checking account. I faxed the "research dept." my account info and asked them to contact me regarding receipt of the fax and for a prompt return of the overpayment to my checking account. After 3 days with no reply I called Chase to get a phone number for the "reserach dept." and was told that they do not have a number for that department. Thats's a crock! In the meantime I have to wait a week (or more) for the resolution and who knows how long before I actually get my money returned. Customer service just doesn't exist anymore ---anywhere!
by annabelle herrera From Jacksonville, FL on June 05, 2008
by Melody Noel From Marietta, GA on June 04, 2008
by Henry Amey From Sugar Land, TX on June 03, 2008
they dont care
by deidre holmes From Saginaw, MI on June 02, 2008
by jonny5isalive From Minneapolis, MN on June 02, 2008
I am amazed at what this business does to it's own clients. Pass the word people. Tell others of your experience. I have already influenced many because of my story and now Chase is Banished from receiving these peoples business. What a VICTORY...I won the battle and saved my house. Chase practises the arts of misrepresentation and effortlessly design ways to mislead. This is so they can weary their victims. It's time to sound the trumpets and prepare for battle with this home grown terrorist, Chase. This machine needs to be cut at the roots of what feeds it...Money! The more the people learn about the history of Chase, the less they will be willing to feed this monster what it needs to survive. They love to feed off of the lust of people so don't blame Chase fully. We just need to have a change of mind and really check into people before we decide to do business with them. If they have no money, they will have no empire. Some are in the habit of coming on hear to express their opinion that people should read there contract before signing it or that you shouldn't have gotten a loan beyond what you could have afforded. We are trained not to read the terms and definitely not understand them while at the same time enticed into thinking that we can trust the people who are setting up our loan. By the way, Gross income is not an accurate analysis for determining what a person can afford. So These people speak foolishly and have no clue about being IN the fight. They give their opinion only to insult people who are being victimized by this Lender. If you haven't been through it then you can't say a thing about it. In other words, you can't just see it from one side and think that your opinion is going to go beyond your perspective. Good luck men and women who are on the front lines of this war on corporate terror. Get the word out about this business and its DARK history.
by Anonymous From Jackson, GA on June 01, 2008
by Anonymous From Lakeland, FL on May 30, 2008
I have the same problem, they don't tell you for weeks that they didn't except your proposal & then want the big down payment & double your monthly ones within a few days.
by chasefundedhitler From Minneapolis, MN on May 29, 2008
I hope that all of you who are dealing with the evil business practises of Chase are also reporting it to the OCC, Attorney General, Better Business Bureau, Dateline, night line, Local news and radio and any other person who can assist you in raising hell fire. You need to make these reports so that your state will maybe consider doing something about it because of the high volume of complaints. Don't fight this alone. The OCC and your Attorney General is your best bet in acking fast to investigate the situation. DO NOT DEAL WITH LIDIGATION. All they do is wast your time and push you to make verbal deals they wont hold to. Trust me, I been through this and regained possession of my house. To really pack a punch, send your complaints to the CEO and CFO of Chase. Flood them with letters and watch them act much faster. I have family and friends that work for banks who have instructed me in what to do to deal with them. I have also spoken with a attorney friend and was strongly advised to flood them with letters for the reason of, businesses despise paper trails. Do not waste your time contending with the bean counters who work in the litigation department. The politics that are involved in this process will only waste more time which is not on your side. Do not believe a word they say. They are trying to get there write off. Remember to file a complaint with the OCC by downloading a complaint form from their website. Don't fight it alone. If your going to fight fight with the Calvary. God speed!
by Lalena Caputo From Pioneer, TN on May 29, 2008
We got behind on our payments and when I sent in a payment they sent the money back to me because we have not entered into an agreement.........although I applied for assistance back the first part of December 07 and they sent me an agreement by mail on March 27, 2008 then when I disagreed with the payment arrangements that they never bothered to discuss with me over the phone now it is almost June and I have yet to hear from them AGAIN!
by Araceli Gomez From Lawrenceville, GA on May 28, 2008
by carlos marquez From Long Beach, CA on May 28, 2008
by pitchforksandlanterns From Minneapolis, MN on May 28, 2008
After 3 weeks of asking for a reinstatement figure Chase is in no hurry to get back to me with this. This is what they said...."we can't give you the cost over the phone because of the new policy, so we will send it out in the mail and it should arrive in 5 to 7 business days". I asked her what is this new policy and she said she couldn't tell me. This is how this works....The reinstatement figure is only good through to the 2nd of June. The reinstatement that got sent out today will arrive on the 2nd of June or beyond. So there is no way to know the cost until the letter arrives but then it's payoff figures are no good anymore. I can have it faxed to me but on their time schedule. How many people have fax machines in their house unless they are running a business. Wouldn't you think they would want to send the payoff figures out in a overnight express. "Heck"! make me pay for it! I'm just trying to get a simple question answered...WHAT DO I OWE. They do this deliberately. I hope this business is Judged in the measure it has dished and is dishing out. I'm sure the world would be a better place without the evil idea of Chase. Remember the people who work there are not our problem. The evil ideas and practises of Chase are what is defined as evil. This entity has history of doing evil and has not turned from doing so. Chase, May the Lord himself condemn your deeds and may your business and all of your unjust gain begin to rot from this day forward for your past and present abominations.
by Anonymous From Independence, MO on May 28, 2008
by Anonymous From Freehold, NJ on May 28, 2008
by liberatingspirit From Minneapolis, MN on May 28, 2008
Be careful who you do business with. You might be funding home grown corporate terrorist. Think about it very carefully before you use this bank for loans, credit cards or lending. Why build them stronger by using them. If they where supporting aborting 1 year olds would you still use them even though you pay off the credit card balance at the end of the month? They are doing bad business and have been since they have been in business. I almost lost my house to them last year due to their misleading and abusive lending practices. It took me 12 weeks, the Attorney General, The OCC and about 20 people inside the company of JP Morgan Chase along with my own family members and friends listening in on the phone conversations, to finally stop the sale and contact someone with the authority to get this corrected. I sent a certified letter to the CEO and CFO of Chase before A call came to me the next day from the Office of the CEO claiming that they are ready to get this confusion resolved. We Sent a certified check in the amount of almost $9,000.00 to the place they instructed and Guess what????Yes, they lost it for about a week and a half even Though somebody from their office by the name of John signed it. I am still stuck with this lender and it's devastating that I have no choice but to keep them as my lender at this point in life. Below are some forums and past and present history of the JP Morgan empire. CHASE: to run after (usually with hostile intent; chase, put to flight, follow (after, on), hunt. To persecute, harass, be chased away as game flying enemy, in war; desire to obtain, as pleasure, profit, fame, &c. earnest seeking. A Little History: Chase Bank in Nazi-occupied Paris after Pearl Harbor was doing millions of dollars' worth of business with the enemy with the full knowledge of the head office in Manhattan? Gold that had been looted from the national banks of Austria, Holland, Belgium, and Czechoslovakia, or melted down from the Reichsbank holdings of the teeth fillings, spectacle frames, cigarette? cases and lighters, and wedding rings of the murdered Jews. http://coat.ncf.ca/our_magazine/links/53/morgan.html More History: They supported the Nazis in a HUGE way. In fact they channeled more money from US-based corporations to Nazi funding than anyone else. ENRON SCANDAL: SEC Charges J.P. Morgan Chase In Connection With Enron's Accounting Fraud J.P. Morgan Chase Simultaneously Settles Charges for $135 Million The Securities and Exchange Commission ('Commission') today charged J.P. Morgan Chase & Co. with aiding and abetting Enron Corp.'s securities fraud. The Commission's complaint, filed in U.S. District Court in Houston, alleges that J.P. Morgan Chase aided and abetted Enron's manipulation of its reported financial results through a series of complex structured finance transactions, called 'prepays,' over a period of several years preceding Enron's bankruptcy. These transactions were used by Enron to report loans from J.P. Morgan Chase as cash from operating activities. The structural complexity of these transactions had no business purpose aside from masking the fact that, in substance, they were loans from J.P. Morgan Chase to Enron. Between December 1997 and September 2001, J.P. Morgan Chase effectively loaned Enron a total of approximately $2.6 billion in the form of seven such transactions. http://www.sec.gov/litigation/litreleases/lr18252.htm J.P. Morgan Chase & Co. yesterday agreed to pay $2.2 billion to settle a class-action lawsuit alleging the bank helped Enron Corp. report misleading financial results, the latest fallout from the accounting scandals of the late 1990s. Chase became the second major investment bank in less than a week to resolve claims over the demise of the Houston energy firm. Regulators and plaintiff lawyers accused Chase of funneling $2.6 billion to Enron in the form of disguised loans between 1997 and 2001. By not acknowledging the payments as debt, Enron made its books look better. BUT TO THIS DAY THEY CONTINUE TO DO BUSINESS AS USUAL? COMPLAINTS: http://www.afscanhelp.com/companies/mortgage-companies/chase-home.cfm A Victims video http://www.youtube.com/watch?v=ZHRRQapXXZw&feature=related
by Anonymous From Stephens City, VA on May 27, 2008
by Jeffrey Snoots From Brunswick, MD on May 27, 2008
by mohamed A. Bouchareb From Circle Pines, MN on May 26, 2008
by mohamed A. Bouchareb From Circle Pines, MN on May 26, 2008
by Jeffrey Snoots From Brunswick, MD on May 25, 2008
Chase has been very good to work with. I have asked for a loan modification from them.
by Christina Harrington From Irving, TX on May 23, 2008
by Anonymous From Toccoa, GA on May 23, 2008
since I've gotten behind on my house payments its killed my credit
by Jamie Gunther From Springfield, MO on May 22, 2008
by Henry Amey From Sugar Land, TX on May 21, 2008
by Diane From Largo, FL on May 21, 2008
I made a payment to Chase through their online website. 3 weeks later they reversed the payment and "sent it back to my bank" However, it never reached my bank. I have spent the past 4 months trying to get my money back. It's insane! I feel like I'm living in the twilight zone. Note:NEVER make a payment through their website. If I made it through my bank they could've helped me.
by Corina Lutz From Zephyrhills, FL on May 21, 2008
predatory tactics in refinancing mortgages
by Anonymous From Abingdon, MD on May 20, 2008
by Anonymous From Lancaster, CA on May 20, 2008
by Walter Bemb From Oxford, MI on May 19, 2008
by jill carter From Baltimore, MD on May 19, 2008
Unresponsive, unreasonable, deceptive, terrible customer service, no help from loss-mitigation, lost payments, failure to properly credit account (had to send copies of canceled check 5 different times), illegal forced escrow, can never speak with anyone in authority, have literally been yelled at and called a liar by customer service rep when I informed him that the automated payment system had failed to work the evening before, illegal foreclosure
by chaseyourfreedom From Minneapolis, MN on May 19, 2008
I had my mortgage sold from New Century to Chase. It seems that New Century is well known for doing this. It's funny that they can just sell your contract to other lenders like we are some slaves or something. I run a business and boy wouldn't is cool to sell my clients contracts to the highest bidder. Everybody wants to blame the buyer for getting loans that are beyond what buyers can afford, NOT TRUE. If this were the case, your faithful broker would have told you that the loan you need will have to fit your income and then pass that on to be under written to decide if you qualified. So if you qualified, then you must have been approved base on the info they needed to qualify you and this being your income mainly. So when people say," well you shouldn't have gotten a loan you couldn't afford", they themselves need to be asked the question, Who determined this approval and why? Are not the lenders smart enough to lend homes to people who have the right income. Did we not have to show this information to the lender in order to be approved. Say you have $200,000.00 to lend some body. Are you going to just lend the money to anyone? Try this one on for size...Are you going to base there income status on their NET WORTH OR GROSS INCOME??? Why do the lenders accept gross. Is it to qualify you for more? All lending is a risk. It could be six figure income today and cancer treatment bills tomorrow. Where is the mercy. Why can't they just role the late payment into the note you promised to back in three fold. People keep this subject fresh in the ears of your legislative and state Representatives. The more the racket, the more they come out of the closet. We need a full scale investigating into lender abuse. In the process of losing a home there is MUCH confusion that seems deliberate. Foreclosure is instant cash so don't think they are losing money because the down payment for a foreclosed home is pretty large. GREED! JP Morgan Chase has history of skeletons in the closet. Maybe do some research into the history of the Morgans and Hitler, the Morgans and Enron. Maybe it's best to let them take our houses. I don't want to fund their empire anymore now that I Know their history. What we sow into we will also reap. If they loose money their empire will weaken. Unless this company turns from its wicket business practises, I will continue expose their deeds to this generation who will not tolerate such immoral practises.
by latara pledger From Stockbridge, GA on May 16, 2008
by Jamie Gunther From Springfield, MO on May 15, 2008
by Anonymous From Gouverneur, NY on May 15, 2008
by Anonymous From Charlestown, IN on May 15, 2008
by Anonymous From Taylor, MI on May 14, 2008
i would rather have a different mortgage company
by Sean Sachs From Farmington, MI on May 14, 2008
by gary carafelly From Columbiaville, MI on May 14, 2008
They approved my brother a 200.000.00 mortgage with 108.000.00 credit card debt. When he applied he had no job, filed 23000.00 on his returns year before, year before that no income. currently the (ARM) came down a little.
by RubnJ From Phoenix, AZ on May 14, 2008
Chase is a company i agree with the policies. If these borrowers wouldnt pull out loans that they failed to read the contract on maybe they would see the fine print and realize the due date is the first. and notice that their grace period only pertains to there late charges they shouldnt pull out loans that they were unable to afford. And dont complain if your mistake to sign contracts without reading them results in your own loss!!! UNDERSTAND
by LLOYD THOMPSON From Matteson, IL on May 12, 2008
by keith simmons From Summerville, SC on May 12, 2008
by Jaqueda Mathis From Bradenton, FL on May 12, 2008
by Jaqueda Mathis From Bradenton, FL on May 12, 2008
by Anonymous From Sumter, SC on May 12, 2008
by gayle galen From Jonesburg, MO on May 10, 2008
by chaseyourfreedom From Minneapolis, MN on May 10, 2008
J.P. Morgan Chase CHASE Literally to drive, urge, press forward with vehemence; hence, to pursue for the purpose of taking, as game; to hunt. To follow or pursue, as an object of desire; to pursue for the purpose of taking; as, to chase a ship. That which may be chased; that which is usually taken by chase; as beasts of chase. That which is pursued or hunted. In law, a driving of cattle to or from a place. An open ground, or place of retreat for deer and other wild beasts; differing from a forest, which is not private property and is invested with privileges, and from a park which is inclosed. A chase is private property, and well stored with wild beasts or game.
by Bernardo Mendez From El Monte, CA on May 09, 2008
by anonymous From Columbiaville, MI on May 09, 2008
Not in trouble yet but soon,my brother was approved by CHASE HOME FINANCE FOR 205,000.00 WITH ANOTHER 110,000.00 IN CREDIT CARD DEBT.WITH NO CURRENT JOB,23,000.00 INCOME PREVISE YEAR, AND 0 INCOME YEAR BEFORE THAT.I GUESE THEY LIKED HIS PAY HISTORY.HE KNOW HAS A MONTHLY INCOME FROM S.S. HE WOULD LIKE TO GET HIS [ARM] UNDER CONTROLE, BUT DOESN'T KNOW WHO TO TALK TO FIRST.
by Grace Lopez From Miami, FL on May 09, 2008
by Amy Chan From Oakland, CA on May 07, 2008
by Anonymous From Hollywood, FL on May 07, 2008
by sean riordan From New Port Richey, FL on May 06, 2008
by Leslye Coulter From Etoile, TX on May 06, 2008
They Lied to me when they said that they would help me keep my home & make payment arrangements! I wish that I would have gone with a local bank when financing my home. At least with a local bank I am a person not just a loan number.
by james holford From Washington, NC on May 04, 2008
by viola parker From Baltimore, MD on May 02, 2008
by randy armstrong From Fairmont, WV on April 29, 2008
by Anonymous From Marysville, MI on April 28, 2008
by Janese Smith From Stockton, CA on April 28, 2008
I have tried everything I can with Chase and they will not help in the least. I have been good on paying the mortgage until it starting going up. Now it has almost doubled and I can't do it withput some kind of help. Thank you
by Anonymous From Exeter, CA on April 27, 2008
by Anonymous From Nashville, TN on April 25, 2008
by laura williams From Kinston, NC on April 24, 2008
sometimes you have to speak to several people to get the help that you need but now i do have a consistent contact Yanet Duran in the home assistance department
by larry From Friendswood, TX on April 24, 2008
yea, their mortgage dept sux big time, and so does their banking! if everone on this one page banned together, there could be a class action suit against them. think about that! also, if everyone here with a legit complaint filed a formal complaint witht HUD, they would be outta biz!!
by paula delee From Norwood, LA on April 24, 2008
paula delee they are the worst company i have ever been a part of. chase bank does not care about families in need they completely destroyed my credit. please never use this bank!!!!!!!!!!!!!!
by terrance jackson From Mcdonough, GA on April 23, 2008
by matilda white From Wernersville, PA on April 22, 2008
by Sonya Antoine From Lafayette, LA on April 22, 2008
by Delmy Franco From North Hollywood, CA on April 20, 2008
by Diana Waller From Pooler, GA on April 19, 2008
by Jemison Lacy From Rossville, GA on April 18, 2008
We were only about a month and a half behind when they submitted a foreclosure notice. I've known people to go six months before it getting that far. They weren't even interested in working anything out. They told us to stop paying and then a couple months later they wanted a rediculous amount to stop the foreclosure. Whatever you do, don't finance anything through Chase...THEY SUCK!!!
by Ismael Pagan jr From Akron, OH on April 17, 2008
by Christine Hutchinson From Springfield, OR on April 16, 2008
Please see previous submittion. Christine hutchinson
by Anonymous From Oakville, CT on April 15, 2008
by crystal whitehouse From Owensboro, KY on April 15, 2008
by Sharon From Spokane, WA on April 13, 2008
In Jan 2008 we were told as of april first our payment would be going up,I then called them to tell them that by higher payments would be a great hard on our family,they then said what to fax to them to do a modifacation,this why they could get this done before April.Well this is the third time now i have faxed them what they have wanted with still no respone,if anyone can give me any infor on what to do PLZ get a hold of me, TY email@example.com
by Sharon From Spokane, WA on April 13, 2008
In Jan 2008 we were told as of april first our payment would be going up,I then called them to tell them that by higher payments would be a great hard on our family,they then said what to fax to them to do a modifacation,this why they could get this done before April.Well this is the third time now i have faxed them what they have wanted with still no respone,if anyone can give me any infor on what to do PLZ get a hold of me, TY email@example.com
by Anonymous From Raleigh, NC on April 11, 2008
by Anonymous From Saint Louis, MO on April 11, 2008
by Anonymous From Clearwater, FL on April 11, 2008
by Anonymous From Modena, NY on April 09, 2008
They are very rude and not understanding. I have talked to five different people explaining my story, they call me all the time!
by Anonymous From Shawnee Mission, KS on April 05, 2008
by THOMAS VOELKER From Ottawa, IL on April 03, 2008
Chase is the worst for low income families.
by Anonymous From Post Falls, ID on April 03, 2008
by Matthew Grady From Hayward, CA on April 03, 2008
Tried to negotiate a short sale and my real estate agent found them almost impossible to deal with. Stories you hear about banks wanting to avoid foreclosure, at least in the case of Chase, are a total myth.
by carrie bines From Baltimore, MD on April 03, 2008
by josh smith From Pomona, CA on April 02, 2008
by Charles and Kimberly Weller From Greenfield, OH on April 02, 2008
by Ronald Davis From Prattville, AL on April 01, 2008
When we did get behind, my wife tried to contact them and give them details as to why were late. They told her that I needed to fax a signed statement saying that it was okay for them to talk to her. I did that and they still would not talk with her. If she would have been able to speak with someone, we probably could have settled this months ago.
by Anonymous From Topeka, KS on March 31, 2008
They made no effort to contact us that we where late on our mortgage payments in the past year.
by Anonymous From Bunker Hill, WV on March 31, 2008
by Martha PILLSBURY From Olney, IL on March 30, 2008
by Martha Pillsbury From Olney, IL on March 29, 2008
by Anonymous From Brea, CA on March 28, 2008
by Anonymous From Hollywood, FL on March 27, 2008
by Anonymous From Duncanville, TX on March 25, 2008
by Anonymous From Detroit, MI on March 25, 2008
by Anonymous From Joliet, IL on March 24, 2008
by Natasha Budhu From Miami, FL on March 24, 2008
by Anonymous From Muscatine, IL on March 24, 2008
They set me up on a repayment plan...however my monthly payments would have tripled! I was unable to keep the agreement.chase can't give me any info as far as a sale date or options.Very unhelpful.
by Anonymous From Anthem, AZ on March 23, 2008
horrible company, never missed a payment and was layed off will not help and they are going to foreclose
by Anonymous From Winston, GA on March 23, 2008
Chase would not give us the time of day. We were current and they said they could not help us even though we tried everthing. Now we are behind and they don't care. Chase made arrangements for us to make a payment by April 4th and we gave them our check routing. then they called and cancelled the arrangement and said to pay by March 31 or else. We don't thrust them and no one has the same info on us. We have talked to ahalf dozen or so people and no one has the same info. I don't want to lose my home but I have no other choice but to sell or deed in lieu of cause no one wants to help. I'm a christian and I believe God for this home, but I also know the economy is a mess and we thought we would be re-financed by now. God Bless!
by Anonymous From Las Vegas, NV on March 22, 2008
we have our house for two years and were current on our payments .our arm loan increeased last year and we have been current to the present but we applied for hardship bec we are anticipating that we can no longer afford the new monthly payments they told us to fax docs and we have waited for almost 5 months now with no answer.we tried to ff-up with customer service and they would just say still in process. i don't know what to do now bec our savings are gone and we are anticipating that we will be late in the future. email@example.com
by Kathy From Addison, IL on March 21, 2008
I have found a website that is very helpful... www.loansafe.org They have better advice on how to save your home than chase would ever offer!
by Mikki Smallwood From Hiram, GA on March 21, 2008
by Miguel chacon From Joliet, IL on March 20, 2008
by Brandon Cornette From Georgetown, OH on March 19, 2008
by c hris r eed From San Diego, CA on March 18, 2008
by Anonymous From Kannapolis, NC on March 18, 2008
not very caring company and they also sent back my payments and not returning my phone calls
by jamie carey From Plymouth, PA on March 18, 2008
by Tyra Daniels From Burtonsville, MD on March 17, 2008
by Anonymous From Denver, CO on March 17, 2008
by CAFFIE RUIZ From Roselle Park, NJ on March 14, 2008
by Anonymous From Dallas, TX on March 13, 2008
I choice Poor because I have not received any documents regarding the foreclosure and I only found out about the sale date on March 11, 2008, when I call because a payment was returned to me. This was the second time. I tried calling but because I am at work during the day, I could not hold the phone for the lenght of time to contact Chase and they were closed when I arrived at home. I still have not received any foreclosure notice or notice of the pending sale of my home. I am waiting to hear from the negotiator that was assigned to my case today March 13th, to find out what has been decided.
by Anonymous From Staten Island, NY on March 12, 2008
Rude is understatement...Liars is also, I asked to speak to a supervisor and spent more than 45 minutes with her, only for her to be as rude as the first one, then after a few weeks realizing I never spoke to a supervisor...
by Pissed off with Chase From Columbia, SC on March 10, 2008
I will never,ever, deal with Chase Home Finance every again in life. I don't care if they are offering Free Loans. They have been the worst company that I have ever dealt with. The Customer Service departments are Sorry as HELL!!!! They are paying them money that can be given to charity. Those Dumb Butts don't have any concern for your needs and are only working for the paycheck they get from the expensive mortgages that we pay. I had one guy argue with me saying they did me a favor by offering me the modification loan to save my house. I will be so glad when I can re-finane. If you are unable to get a loan and Chase is the only one that will give you one. Just hold out....because it is
by James Lankford From Portage, IN on March 09, 2008
by chasecancersurviver From Minneapolis, MN on March 09, 2008
Why be scared of the Muslims when we have a historical and greater threat among our own that hides in the real of OBSCURITY... JPMorgan / Chase Home Finance needs to be investigated for FRAUD, Fraudulent Practices, and Flat-Out Discrimination. All this in the Wake of what's going on up on the Hill and Mortgage Reform. WE ARE MORE THAN JUST A NUMBER IN THEIR DATABASE. These issues need to be looked into deeply and yes even in our own state. I just saved my house from a foreclosure but it took me and many other agencies like the FTC, Department Of Commerce, Attorney General and the OCC 12 weeks to get answers they would not give me personally. I almost hired an attorney to go after them because the situation was so obvious that they were misleading us to delay time in order to drive up more cost. I recorded and had monitored most of every conversation I had with this business. I believe they are deliberately confusing their many clients who are struggling with their payments thus using this confusion to gain the house. It wasn't until I had a letter written to the CEO and CFO of Chase that things began to proceed faster. I have family members who work for banks and who know how to word things. It shouldn't take this to get answers. It shouldn't take this many people to pressure Chase Home Finance LLC just to get the truth we are due. At the end of the whole ordeal, w! e ended up paying $8500.00 to bring every thing current. We later had the attorney fees waved but they just rolled it into the loan and said we didn't have to pay that month. Slap in the face. When I look into my children's eyes, I think about how this business has destroyed other families like mine and are still on their conquest to destroy more and you're letting them get away with this. I think about how they are in the business of destroying a generation willfully or through foolishness. Either way, they are CLEARLY doing this. Our leaders can't be that blind. Their practices hide in the realm of obscurity and with the wind of the peoples voices getting heavier, the fogginess of deception will one day be made manifest. The issues of corrupted practices with these lenders are still held in silence even by news agencies....WHY? If you know about these things and continue not to use your "Power of influence" then the people will say "Blood be on your hands". These issues are posted all over the web and are simple to research. I hope this issue will become a thorn in the side of the ones who have the power to change it. These are the REAL issues and we COMMAND an answer. It's time for business practices to regain a moral standard. I am waiting for the day when the people start marching and stand at the capital doors demanding justice. I am waiting for the day when these issues that remain in the shadows become manifest and the people see them for what they are, Immoral. I'm waiting for the day when the people wake up from the slumber of being ignorant and will no longer tolerate this type of threat to there liberties. J P Morgan Chase etc. has lost it's good name among the simple and I pray all that is stored up to bring the people justice will be dished out in full measure to this business because AGAIN it's been caught with it's hand in the money jar due to greed. This is nothing new. They have been caught before in scandals.
by phyllis carroll From Rochester, IL on March 07, 2008
they wont call back to work out anything with us
by Anonymous From Newbury Park, CA on March 05, 2008
by victor & monica guerrero From Lockport, IL on March 02, 2008
by Gene Billings From Ridgecrest, CA on March 01, 2008
Stay as far away from Chase home finance, Chase Home Mortgage, or any Mortgage company that sells Mortgages to any compnay connected with Chase Manhatten, Chase Bank...etc etc
by marissa chaplin From Columbus, IN on March 01, 2008
by Anonymous From Okolona, MS on March 01, 2008
by Anonymous From Beggs, OK on February 27, 2008
by Tami Gould From Jordan, MN on February 27, 2008
no we have been having issues with them for years and was not our choice to have them our original company promised we would never have a payment over 2,000 we were suppose to top out at 1,800 not to mention we have paid the late fee with an extra 5 bucks and they never apply like they are suppose to then they charged us more fees for not paying it even though we do every time i have written notes highlighted it called everything they just don't care and don't watch the slips etc
by Maritza Higgins From Ruskin, FL on February 25, 2008
by Peter Pettorossi From Tinley Park, IL on February 25, 2008
by Anonymous From Corona, CA on February 23, 2008
by Barbara Garrett From Hannibal, MO on February 23, 2008
I think Chase Home Finance is not flexible with their loan policies. They're relentless with their phone calls, making me repeat the same story over and over again even though we had a medical tragedy in the family. They offer no solutions to refinance because of less than perfect credit. They told me that they are not a counselling service and they want their money and do not care how I procure it. I understand that they are a business and that I am a statistic; however, I do not appreciate some of the threatening messages.
by Anonymous From Ridley Park, PA on February 23, 2008
called arm was going up talked to 3 people was told to fax over hardship letter ect... 2 months later and called they dont know where my fax went that i sent twice, then was told it was in san diego , called there and said they did not receive it. this company gives people the run around,what do i do now
by kevin smith From Harvest, AL on February 22, 2008
by alma valdez From Borrego Springs, CA on February 21, 2008
They don't like to work with you. I have asked to put my lates at the end of my loan and will not. Not very helpfully people at all.
by Danielle Allison From Benton Harbor, MI on February 19, 2008
I was giving a deal line to pay am amount of money to stop the sell. I receive money from the State of Michigan an two other company I had the money and a note from these company of when they were going to pay. The person I was working with told me and my caseworker that she had stop the foreclosure but never did. I did not know until Feb. that I had to move or sell or buy back my home because of the careless of this person at Chase Bank. The person I was working with at Chase Bank told me and put it in writing to my caseworker that I had until March 15, 2008 to pay the remaining balance but as you can see Chase is not for people can their homes Chase Bank is for itself only.
by Anonymous From Townsend, DE on February 19, 2008
There has been VERY little communication from the loss mitigation team. We have received one letter and no phone calls with updates. We received a foreclosure notice with a sale date in March and when I called today I was told that our foreclosure is on hold and the March date is inaccurate
by Natalie Smith From Keithville, LA on February 18, 2008
I really don't like Chase, I spoke with them a month ago and explain our situation and told them we were moving and have had our home for sale since November. I explained to them that I was going to pay when we received our tax refund check, he told me I needed to pay now, I explained to him I did not have the money to pay them and I would pay them the next month. Today (2-18-08) I went to make a payment and the lady at the branch told me to call the customer service #, so I did I spoke with 5 different people who told me that they could not help me and they would transfer me to who I needed to speak to finally when I got in touch with her she said there was a call before me and she would have to call me back. After an hour she never call so I tried to call her again she did not answer the phone and I left a message which was never returned. All I am trying to do is catch up on everything know that I have the money to. The balance due is like $2200.
by thomas page From Roanoke, VA on February 17, 2008
by kim From Memphis, TN on February 16, 2008
They are already horrible, now they go and change their automated menu options and now you aren't able to retrieve their western union address from the automated menu!!!! WILL SUM1 PLEASE POST CHASE'S WESTERN UNION CITY AND STATE CODE, PLZZZZZ!
by joel francois From Miami, FL on February 15, 2008
by Chasecancersurvivor From Minneapolis, MN on February 15, 2008
CHASE IS GOVERNMENT OWNED! A Department Of Commerce employee told me this when I was looking for someone to help me from Chase's cunningness. Is this true? Well, he said so and plus look who told me this info. The DOC. Chase is a business and their business is LENDING and nothing else. I suffered at the hands of this business for 12 weeks trying to pay them in order to save my house from foreclosure. Thanks to the Attorney General and the OCC, I had victory over them trying to GET my house. Yes, GET! I know how they work now to better avoid this form of terrorism against weak-willed people. The true problem is NEW CENTURY MORTGAGE! They manipulate people into thinking that they are going to be your trustworthy lender until they sell off your loan to Chase. I see a pattern with this from people who go through New Century. What ends up happening is once your loan is sold to a corrupt business such as Chase, you're at the mercy of the new lender whom you never came into contract with. How is this? Gets me. I thought only slaves get sold. The lender only sees you as a number/profit/statistic. They don't have to care nor educate you when you don't produce money for them anymore. Remember you being late or behind means they are not profiting from your promise to pay them back money$$$ you never borrowed. The house is NOT in their best interest...YOU are. They are quick to get you out because you are no longer working for them to build profit. You are their profit. You are their investment. So don't think they have to care about you and educate you on what to do. They want you out of there because you are no longer producing PROFIT!!!! Do they really care about how you take care of the house? Do they check to see if the house has the latest updates? Do they call you to ask if you need anything that will contribute to their investment? NO! They only care about you being able to pay them back 3 times the amount that you borrowed. Why do we do that for sticks, stones, glass, dirt, grass and trees? You see, the mortgage broker is gone out of the picture along with the realtor and all there is left to help you is the lender who is not in any way interested in counseling people, like your mortgage broker or realtor were. Remember, they were trying to persuade you to buy, so they could be a little more nice. All there is left to stand in your defense is the policy of the contract. They have to take our money if we are trying to pay and if they don't, just file a complaint with the OCC and Attorney General. Chase will have to show why they are doing what they are doing to get you out and if it is because of corruptive practices then they will have to give an account. Keep them busy answering questions. HOUSING...ONE OF OUR NATIONS BIGGEST SCAMS. All you need to do is just question the whole process of buying a house. God speed my friends...
by Devon From Salem, OR on February 15, 2008
When my ex and I divorced I moved out of the house and let him have it. Our divorce decree stated that he was to make the payments on time and get my name off the mortgage. Of course he has failed to do that but up until recently it was no big deal. It became a big deal when he missed a couple payments and Chase started calling me at work. Now I DO realize that my name is still on the loan and that makes me responsible for it, but the people who have contacted me are SO RUDE!! Each time they called (different person each time), I calmly explained the situation... "I no longer live in the house; I have my own rent payments I have to make; even if I had the money I wouldn't pay for my ex and his GF to live there; go ahead and foreclose because it won't hurt me" (credit is already trashed due to ex), etc. I got NO sympathy. Not that I expected it, but I was yelled at and ridiculed over the phone. They harassed me at work every day for a week. I spoke with one woman who told me I shouldn't use my money to sue my ex because I should pay the mortgage instead! "Does THAT make sense?!?" she sneered. Well, uh, NO it doesn't make sense. At least an ATTORNEY can get my name off the mortgage. I really do understand that Chase is trying to collect a debt, but their customer service is pretty much non-existent! At the advice of my attorney, I called them today to request a payment history be sent to me. They told me that in order to send it to my address rather than the property address they would have to change the address of record meaning that the bills would start coming to ME. Yeah, right!! I asked if it would be the same answer if my attorney called to request it. They faxed it to me within the hour...
by Connie Slaughter From Jonesboro, GA on February 15, 2008
Chase Home Finance is a rip-off especially with those individuals that have credit problems. With an ARM, you are always in a loose/loose situation.
by Anonymous From Kimball, MN on February 14, 2008
by Drew Derr From Horton, MI on February 14, 2008
by Anonymous From Lexington, SC on February 13, 2008
by rhonda anderson From Philadelphia, PA on February 12, 2008
by shawn ford From Decatur, GA on February 12, 2008
by Chad McKillips From Beloit, WI on February 12, 2008
by Anonymous From Holly, MI on February 12, 2008
I feel when I tried to work with them, they were insensitive and unwilling to work with me at all. They threatened foreclosure to me. I tried to make a payment one month to them and they would not take it until I could give them and exact date of when I could make the next month's payment. Refused my payment and treated me like I was worst person they have ever spoke to. Really made me feel like they didn't even care.
by Demetrius Newhouse From Missouri City, TX on February 12, 2008
by Cheryl Ridolfo-Salzano From Croton, OH on February 11, 2008
by Anonymous From Dallas, TX on February 10, 2008
by Anonymous From Bay City, MI on February 10, 2008
I don't feel that they treated me good, because they never offered me any kind of options on to repayments on to the house until I called and then they said, that i was to late or I did not qualify because of my income. But they never tried to work anything out wit me I even offered to pay them all the months that I was late and do repayments all over again but they still refused. I wish that they would have worked something out with me instead of them taking my home cause i live in Michigan and have my sister and mother and we don't have no family here what so ever to help us out so if u can figure out a way on how we can save our home I would be more than happy to hear your options. Again thank you so much for your time. Roberto Alonzo:)
by Anonymous From Millburn, NJ on February 09, 2008
Ditto to all the bad and then some. I was sent to foreclosure prematurely and they couldn't explain why? When asked for information about their policies I was told "We are not allowed to send that information." And so I ask WHY NOT? As I read what others have said I"m beginning to wonder if this is more than just a scam!This is definitely a company that sets people up to FAIL!
by Anonymous From Atco, NJ on February 09, 2008
keep trying to get a payment history of my payments to chase not the trustee get put on hold disconnected talked to 3 to 4 people never get returned calls at my ends i need help with this mortgage company
by Vernetral Bell From Alma, GA on February 08, 2008
At the company some of the people are great and do all they can for you. They even give you little hints on how to pay and who to talk to. I am just frustrated with this part of the company. I can't down the because of my situation they have been patient with me but now i am capable of paying and it is now a problem.
by Anonymous From Puyallup, WA on February 07, 2008
I left numerous phone messages begging my senior mortgage contact at Chase to help me with a loan modification or extension of the original terms of my loan. Not ONCE in the 3 mos I have been attempting to contact him have I ever spoken to him. I called and reported him to his supervisor...still no change. I am very frustrated with Robert Block at CHASE HOME FINANCE. You would think they would try to help a person save their house not ignore them
by chasecancersurviver From Minneapolis, MN on February 07, 2008
Their practices are done in obscurity. It took me 12 weeks and many regulating agencies to save my house. I thought I was in the Twilight Zone. I never let up off of them for one moment nor did I believe anything they said to me. I guess as long as we let them continue to do this they will continue to destroy families in our nation. They need to be stopped and not just them but other companies too. Don't take it out on the bean counters on the other end of the phone, they're just doing their job. THIS BUSINESS IS AN EVIL IDEA. Webster should add to the definition of Evil:CHASE. If you lose your house so be it, but don't go down without a fight. I know why many are losing their house now that I've been put through the washer- machine. Welcome to just being a number in their data base and not a person. Woe to you Chase.
by Douglas Rawlins From Lapeer, MI on February 07, 2008
I tried to work with Chase and at first it worked. After not working for six months I needed help but couldn't get anyone on the phone that would talk to me about what I needed to do. I have heard they won't settle for anything less than original mortgage and am hoping it isn't true. About to lose my house to them.
by danielle hendricks From Fort Lauderdale, FL on February 07, 2008
by Anonymous From Hollywood, FL on February 07, 2008
by Anonymous From Lockport, NY on February 06, 2008
by Sharon Davis From Saint Thomas, PA on February 06, 2008
I REALLY DON'T LIKE Chase Home Finance!!! BEWARE
by Anonymous From Saint Thomas, PA on February 06, 2008
Chase WILL NOT work with us . We are NOW in Foreclosure!!Sheriff served papers on January 22. I was told to talk to Kelly and STILL cant get her on the phone!!! Her voice mailbox is SOOO FULL that it DISCONNECTS phone calls. We are trying to sell the house but after reading all of these posts I wonder if they will approve any offers we get. And if they dont then what next???? I hate this mortgage company and anyone who is starting a class action suit against them is free to e-mail me and I will give any info on our experience with them. firstname.lastname@example.com
by Michelle Goehe From Eagle River, WI on February 05, 2008
by Michelle Goehe From Eagle River, WI on February 05, 2008
by Eugene Colner From Shawnee Mission, KS on February 04, 2008
by Anonymous From Yuba City, CA on February 03, 2008
by carol salsbury From Savannah, MO on February 03, 2008
by Gerald Butz From Macedonia, OH on February 02, 2008
by Christy Stanton From Indianapolis, IN on January 31, 2008
They are so bad they dont care about you all they want is your house. They have very poor customer service, everyone you talk to is so rude and uncaring! I WOULD NOT RECOMMEND THIS MORTGAGE COMPANY TO MY WORST ENEMY!!!!!!!!!!!!
by Anonymous From Hollywood, FL on January 29, 2008
unable to get through to someone to come up with a workout option to stop foreclosure process
by Marilyn Doyle From Holbrook, NY on January 28, 2008
I took a Home Equity loan out with Bank of New York, which was purchased by Chase Bank. They have been deceptive and seem to have their own agenda. I am now taking a Home Equity loan out with Bank of America so I can pay off the one with Chase. However, despite the fact that Bank of America has faxed 3 requests for a payoff figure, Chase has failed to respond. I have called repeatedly..to no avail. Instead, they threaten to foreclose and put a black mark on my credit if I don't postdate a check to them ASAP. Now, mind you, I just made a payment on 01/24/08. I had a black mark put on my credit for Nov and Dec 2007, but I made Jan and Feb 2008 payments. How can they punish me twice for the same lateness? I feel the are purposely not giving a payoff figure so they can accrue more per diem interest charges and possibly try to foreclose. I feel this is definitely an unfair business practice. If there is a class action against Chase, I would love to be a member of it. Thanks for your time.
by Anonymous From Naperville, IL on January 26, 2008
by Anonymous From Friendswood, TX on January 25, 2008
They (Chase) said they wanted to help us. This has now become a nightmare. I am holding it together because I have 3 children. My wife is barely holding it together.
by Anonymous From Sheridan, IL on January 25, 2008
by Michael Wilhite From Huntingburg, IN on January 24, 2008
They are a lousy company to work with. They never return phone calls and have very limited options to help us out with. The Homeowner's Assistance Dept. is very unfriendly and rude on the phone with you. And when they assign you a case manager, it takes weeks before they ever call you!
by Maridel Soriano From Ewa Beach, HI on January 21, 2008
by anon From Columbus, OH on January 21, 2008
I work for Chase Home Finance and I will be the first to tell you that they are a terrible company especially to their employees but some of these comments and stories are completely ridiculous!!! One person on here said that they were pushed down by someone that was taking pictures of their home. NEWS FLASH!! That was a property inspection!! you wouldn't receive one if you weren't over 45 days delinquent in the first place and they donut even tell you when they're there. if anything they just leave a notice on your door to call them. and as far as thinking it was funny I would laugh too if you called me saying you thought you were gonna be raped by a property inspector!! give me a break! I guess that means you'll pay your mortgage the month its due next time won't you!
by Anonymous From Chino Hills, CA on January 20, 2008
by Anonymous From Alden, MN on January 19, 2008
Chase is a VERY crappy lender to work with in foreclosure and not. We so far have managed to save our home but they requested money from us that we had to come up with 3 different times in only a few days notice if that. We will see what happens.
by MICHELLE MUNIZ From Lone Tree, CO on January 18, 2008
Chase Home Finance has done nothing to try and help us what so ever. They have done nothing but add fines onto fines and late charges onto late charges. I have contacted them several times indicating the problem and the reasoning behind our problem. The other person on the loan has been fighting cancer for 2 years and has not been able to work and was finally diagnosed with another disease created from the chemo.
by Anonymous From Galt, CA on January 15, 2008
Most contact I've had has been negative and representatives have been rude. There has been only one (1) individual who has been understanding and willing to offer as much assistance as he could but has transferred to another area and no longer available to work with.
by Christopher Pritchard From Rockford, MI on January 15, 2008
Had 4 years of solid payment history. They investigated my late property status of 6 months. They forced an escrow and forced me into monthly payment of almost double the amount on my loan. My mortgage payment is not accepted unless it is the full amount with the escrow. They forced the escrow to put the money into an interest account, for which they earn interest on my money. Then pay the county taxes. This is why they instilled the escrow.
by Gregory Johnson From York, PA on January 10, 2008
by R D From Union City, MI on January 10, 2008
They do not work with you like they should. They are more worried about them selves then they are the people that are living in Michigan and losing there homes and Jobs even when they have small children. I wish they would think of other people then just them selves.
by Anonymous From Russells Point, OH on December 30, 2007
chase put forced insurance on a property that I own.After talking with my insurance company several times they seem to be charging me double hazard insurance.TALK SOME ENGLISH!!!!!!!!!!!!
by Valerie From Altoona, PA on December 29, 2007
Chase Home Finance, Chase Manhattan, and JPMorgan Chase- Whatever name they want to go by this week! Filing a class action suit-interested? Send your complaints and contact information to email@example.com I will be sending your information to the Attorney and will be updating everyone as we go. This is long overdue! It's time!
by Anonymous From East New Market, MD on December 20, 2007
Chase Home Finance is a predatory lender and with bad practices that match. Someone needs to shut them down. They think because they are a big company they can do whatever they want to people. They sent people to by house to take a picture, the 2 men pushed me down. I thought I was going to be raped or robbed. When I called them that thought it was funny. They lied to me about working on my modification, they told me Chase likes to foreclose on people it gives them instant cash. I have reported them to the Civil Justice department in Baltimore.
by pedro From Hollywood, FL on December 20, 2007
no comments
by Robert Krohn From Annapolis, MD on December 18, 2007
These people have charged me 5 late charges for payments they received on time, they call me constantly (before the 16th) and have messed up my account terribly. I have just files suit for fraud, breach of contract and other things. If you have these problems and are in Maryland, please let me know at firstname.lastname@example.com. Good luck to everyone, with these lying a**h***s. Bob
by Alison From Seattle, WA on December 16, 2007
We've always paid on time since our mortgage was sold to them, and we always paid on time with our previous mortgage companies. We send our payment by priority mail with a tracking number and delivery confirmation (we learned to do this when our mortgage was with Wilshire, also a bunch of jerks) Every month we get a phone call from some idiot in Chase Collections (who is barely able to communicate in English) telling us our payment is late. "Aleesoon, joo deedn't make jore morkage payment dis munt." Yet our monthly statement always shows the payment was received on time and no late fee has ever been charged. The calls usually come in late on a weekend night (8:30PM today-a Sunday!) and sound like they are coming from some overseas call center. The first thing they ask for when they call is my social security number, which I'm certainly not going to give out to some asshat on the phone. Furthermore, our online account with Chase shows that our payment history is on time, too. Why they insist on having their call center collections halfwits call us every month is beyond me. I don't know WTF is up with Chase, but they certainly have miles to go before I will ever consider them competent in the customer service arena.
by chase cancer patient From Minneapolis, MN on December 05, 2007
make sure to record all conversations with their knowledge of them being recorded and even have conference calls with friends or family on the phone to have a second ear just in case you miss something. Allow others to ask them questions too. File a report to the Attorney Generals office, OCC (Comptroller of the Currency, Administrator of National Banks, FTC if it's a third party debt collector, Local, state and national news and radio stations. Don't waste your time with the bean counters you are on the phone with getting no where! They waste your time and cost you more money further guaranteeing the house to be robbed from you. Make sure to not turn your back on this even if you settle with them. Join with others to take back what is being stolen from many hard working families by forming a class action suite. Beware of professional thieves who through legal politics have lost there way morally. Trust me they don't care about your problems. Chase Home Finance LLC is either that far disconnected from other branches within their own business or they are deliberately causing the confusion during this process and believe me.. the confusion is the cause.
by Anonymous From Corpus Christi, TX on November 29, 2007
Chase stinks! Horrible customer service. You never talk to the same people- they reorganized their business so when you call about possibly losing your home you get, a call center person. No one wants to help. I got myself out of the hole I was in- ahead on payments, and then they add some funky "fee". First they said that it was some PMI thing I had ordered- LIE, then they said the attorney contacted them after I had paid and said I had been short $100. Call the attorney- they called them LIARS. Some girl named Kelly in the "foreclosure dept" doesn't know what she is talking about. These people lie thru their teeth. Many years ago you actually got to talk to someone and they would try to help you. Now- it's bad. The government really needs to look into these people- $100 may not seem like a lot to some people, but they will start adding late fees on. Oh, and btw- they took a double payment out of my acct and FINALLY refunded- all but $100 and because they did this I had $200 in NSF fees-they want me to send the info to the RESEARCH dept- I've sent letters to them before and never heard from them again! Someone REALLY needs to do something about this company and fast. so many homes could be saved-if we didn't have chase.
by Anonymous From Salisbury, NC on November 26, 2007
by Anonymous From Reserve, LA on November 10, 2007
Chase LOST 12,000.00 IN PAYMENTS ON MY LOAN....poor customer service and you never get to talk to the same person twice. NIGHTMARE!!!
by anonymous From Bridgewater, NJ on November 10, 2007
Hasn't anyone filed a complaint with the Federal Trade Commission? ftc.gov. I have done this in the past with great results. The FTC gets right on the issue. It sounds illegal what Chase is doing - SO REPORT them. MAKE SURE TO GET NAMES OF THE PEOPLE YOU DEAL WITH AT CHASE, THE ftc ASKS THIS. READING THIS HAS MADE ME really SCARED!!!
by Anonymous From Wilsonville, OR on November 08, 2007
All I have dealt with the same thing. I would use the pay by phone and it costs $20 per transaction so I found out they take Western Union and it only costs $12.95 and you get instant payment and confirmed payment receipt. I will never send a check or payment by phone to them again. To much hassle.
by Anonymous From Conover, NC on November 06, 2007
My home has gone through foreclosure and now I received a letter from Chase Home Finance Companys' attorneys (Brock and Scott) I have 10 days to move out. I could have keep my home had this finance company given me a chance. Chase Home Finance is such a Large business, they care nothing about use middle class people. Yet, my home will sit empty for months or will be sold at a way below market value to someone else. Why not try to keep the homeowners in their home. Oh well, I will put this in my little black book as a business you never want to do ANY business with.
by Jonathan Copeland From Ringgold, GA on November 03, 2007
Incident I have been a Customer of Chase Home Finance for 3 years now. They Purchased my loan from New Century Mortgage after my 1st year in my home. Every payment I have sent in has been mailed 2 weeks before they were due, and every one has been held 20+ days before they even attempt to deposit them. This has made every payment LATE, so they can charge more interest and more late fees. THIS IS NOT FAIR!! It's not my fault they can't process my payments on time. Today I received a FORECLOSURE LETTER!! And I also received my check dated 8-25-2007 for my September payment that they held until 10-22-2007. Are these people Crazy?? I have been given over 11 phone's to use to contact people that only have Voice-Mail, and NEVER return my calls. Not even the Foreclosure Department has returned my calls. I guess they need a write-off or something, maybe that's why they are determined to take this house back. Anyone with information on Chase Home Finance please contact me @ email@example.com. I am starting a Class-Action Lawsuit starting TODAY!! Damage Resulting This has ruined my credit due to them not posting my payments as they should, and I have had to Stop-Payment on my last 2 house payments because they are still floating around somewhere. They say they have not been received. They want me to pay it over the phone, except now they want all past-due payments \"That they have screwed up\" plus another $1500 in attorney fees, plus another $1700 in more BS Charges.
by Anonymous From Elgin, TX on October 25, 2007
NEVER get a loan through a financial institution who is not going to service it themselves! MOST mortgages are resold to people like Chase! Very sad that the Government continues to allow them to operate in this manner. They must make huge campaign contributions.
by Ed From Portland, OR on October 22, 2007
They screwed up my PMI amount and added it to my payment. Been trying for 4 months to get it resolved. Customer service people (talked to at least a dozen, never the same one twice) alternate between helpful and rude. They put notes in the file and never read them or do anything they promise to do. Then collections started calling as I would not pay them the wrong amount and they put my payments in a suspense account. After 2nd threatening letter, I called the main office in New York. They promised to correct all TODAY, but I've heard that from them before.
by Teresa Winters From North Chicago, IL on October 18, 2007
This is the worst, most incompetent company I have ever had the displeasure of dealing with. I lost my job a year and a half ago and did everything I was supposed to do. I called Chase when I got behind on the payments and tried to work out a plan to pay half The payments while I looked for a job. They would not accept this arrangement. They foreclosed on my house, Added $11,000 in attorneys fees, then notified me that they would "try to work with me on a loan modification". I made approx 40 phone calls to the rep that went unanswered. I faxed the requested documents 4x and mailed them overnight 2x and they continued to be lost. My rep changed 4 times. I continually asked to speak to a supervisor and asked for a home office number to file a complaint and was told there was none. I have asked repeatedly for a breakdown of the $11,000 in fees that have been added to my loan and was told I am not entitled to this??? I was told I can either sign the loan modification with the fees added, or they will continue the foreclosure process and take my home. This is clearly a case of HOME GROWN TERRORISM. No agency is policing these renegade mortgage companies and they are out of control!!! I've been paying on this loan for 4 years and now my loan is more than it was orion ally when I refinanced it? The USA doesn't have to worry about other countries attacking us, we have our own HOME GROWN TERRORIST IN CHASE MANHATTAN BANK ALREADY HERE. When the smoke clears, I like thousand of others may lose my home and have my credit wrecked, but Chase and all it's heartless reps and rich execs will be left digging out of the rubble. firstname.lastname@example.com
by Maile Ontiveros From Victorville, CA on October 15, 2007
We had a notice of default filed on our home in May 2007 and we were able to bring our account current by August 2007; however, they still claimed were behind on our payments even though we over paid and they left us on the foreclosure list until we hired an attorney. Not only that but they continued to ding our credit with late payments and now they are demanding I make another over payment. Any suggestions?
by JIM From Clio, MI on October 14, 2007
by amy From Newburgh, IN on October 12, 2007
Chase lied about my re-payment plan. i finished it in September and was told my credit would start showing good again...and guess what they increased my escrow so much that now they are saying i owe them 8,000 and want me to get on another one of their repayment plans and keep spinning my wheels.... they never call you back i was given 3 different payment due dates and they don't know what the hell they are doing..If you hear the word Chase you better run like hell!!!
by Anonymous From Minneapolis, MN on October 12, 2007
This company told me that maybe I would qualify for there home asst. program, so when I call they tell me that I have to be 3 months behind, and then they will help. Really, I shouldn't need to be 3 months behind in order to get help. I am currentyly 2months, almost 3. Then I get a guy asking for a payment and I don't have it, he proceeds to ask me all kinds of finance related questions, and determines that he cant help me, I just don't make enough to pay it all. This company is not helpfully at all. Good thing I have a 2nd then it will be hard for them to take my house and make anything.
by Anonymous From Conover, NC on October 10, 2007
When I purchased my home two years ago, my credit score was very good. I financed my home thru a well know bank in my area. Well, about a year down the road it was sold to Chase Home Finance, I was very upset. I called the bank and was told that this happens all the time, its a random thing. Well, Chase home finance increased the monthly payments. They never posted my payments to my account on time. Now, my credit is shot. I then lost my job. Couldn't make my payments for a few months, so they foreclosed on my home, now I am looking for a rental home, since they messed up my credit. Please get out of Chase home finance as soon as you can or you too will be in trouble. I am canceling my credit card with them, also.
by Mike Ollivier From Hanford, CA on October 10, 2007
To whom it may concern: I am writing this letter to say thank you from the bottom of my heart. I ask you to help me on my loan, and you went above and beyond to To accommodate me.You may not ever know how much this means to me and my family.But I felt I had to sit down and write this letter to express my deep appreciation to all of you...If there is anything I can ever do for your company please does not hesitate to ask me.I just wish with all the bad press these day's for the lending institutions. That I could tell the world of how much you helped my family when We needed the help the most. God bless each and everyone at Chase. Sincerely: Michael Ollivier & Family
by Anonymous From New Port Richey, FL on October 08, 2007
I feel like this bank is doing everything they can to take my home instead of trying to help me keep it. maybe because i only owe them 75000.00 and the house is worth 240,000. makes it very easy for them to get their money with a foreclosure.
by Anonymous From Addison, IL on October 03, 2007
We were behind on our mortgage-we had a great deal to refinance and get our lives back on track-Chase put a les pendes on our title so the company could not refinance us without a clear title- Chase would have been paid off and they still would not work with the company that was going to refinance us-worst thing I ever did was take a loan with Chase Home Finance-they did not release the title the company back out and we are stuck late and in trouble again
by Anonymous From Bardstown, KY on October 02, 2007
I just went through a trying divorce and got behind on my payments due to losing my ex-husbands income and paying attorney fees. actually I kept the payments up for 2 years by myself while going through the divorce until the adjustable rate went up. now I'm almost 6 months behind and in foreclosure. I talked to a Chase representative about either taking the house with no repercussions or modifying my payments and it was like talking to a brick wall. After that I decided to let a attorney talk to them and he's even having a hard time dealing with them. They really need to change their image. By the way I found out CHASE uses the same attorney for foreclosure as EMC and other mortgage company's. could anyone tell me what this means. email me at email@example.com
by Stupid From Wheat Ridge, CO on September 28, 2007
I am extremely close to losing my home. I have called chase many times for options. My ARM payment has gone over $2500 a month total. I have since filed bankruptcy. I cannot get anyone to work with me. They keep saying that I must contact their lawyers, and they will NOT call back. I have a family. Is there ANYONE there that is willing to work with us??? I don't want to lose the house.
by Anonymous From Waycross, GA on September 26, 2007
My mortgage was sold to Chase several years ago and it has been nothing but headaches since. I pay escrow each month for taxes and insurance. One year they did not pay my taxes. One year they did not pay my insurance and then tried to charge me 5 times what I was paying to go with their insurance. After paying faithfully for 10 years, I had to file bankruptcy, but did not include my home. I always made my payments automatically. They began to return them and would not tell me where to send the payments. Only after I talked with their lawyer did they tell me the address. Now, my bankruptcy has been discharged and they added almost $500 in fees to my payment and cannot tell me what it is for. My PMI insurance went from $20 a month to $120. I am now trying to get refinanced with anyone else. If your mortgage is sold to them, immediately try to get another mortgage and get away from them.
by Anonymous From Conover, NC on September 26, 2007
My home was foreclosed on yesterday, Sept. 25, 2007. I tried to work out a payment plan with Chase Home Fin.LLC. The home assistance department wanted me to pay almost $5,000.00 in lawyers fees. They gave me just 48 hours to get the monies to them. There was no way I could get the cash that quick. So the foreclosure went as planned. The home was returned back to Chase home fin. Could you please let me know what happens from here. How long do I have to vacate my home and in what manner would this be done. thanks
by Anonymous From Belmont, CA on September 24, 2007
I worked with a rep. in Roseville Ca. and had the best transaction. The figures were exactly the same on the final documents as they were on the orginal estimate. Very delighted and would definately use him again
by Anonymous From Tacoma, WA on September 24, 2007
so true they don't listen!!
by gloria swonger From Hinesville, GA on September 22, 2007
My husband is in Iraq and just went thru a bad divorce over a year ago, chase did not care and would not help us, they put us into bankruptcy and almost a foreclosure, if it wasn't for friends of ours to save us, it would have been a bigger mess. they are rude, and they threaten you. i will refinance w/ a different company as soon as i can, i suggest everyone else do the same if they don't want screwed!!!!
by anonymous From Kansas City, MO on September 20, 2007
They are the most horrible people I have ever dealt with. After my husband died, I wasn't on the loan, they told me they were going to stick their legal team on me. My deed has both of our names on it with rights to survivorship. They didn't want to hear it. They just kept telling me that I was going to lose my house and to send in his death certificate immediately and that I couldn't inquire about anything having to do with the loan at all. Excuse me but rights to survivorship give me the right to inquire. They were rude, uncaring, hateful and the most insensitive people I've ever dealt with and continue to deal with in my life.
by shawn From Jamestown, IN on September 17, 2007
oh my goodness, i just had a loan sold to them. i'm sort of freaking out here. can you not pay your loan at a local chase bank? does it have to be a chase finance company? anyone care to share a story or offer advice, please email at stamps 30 at hotmail.
by Anonymous From Holiday, FL on September 17, 2007
Watch out for your "Chase Home Finance" mortgages! We paid May late, missed June, extra in July and Regular for August. We got a "caseworker" who swore to get us a "payment plan" to catch up our lost month but now *Wells Fargo* served us with foreclosure papers claiming no payments since July. Nowhere in our original loan paperwork or on anything Chase has sent us is Wells Fargo mentioned! Since I had been calling every other day or so to get my "caseworker" to get me on the payment plan- I called her hoping to have her clear things up. Nope, she won't call me back either. I talked to some other random cust. serv. guy and he said they are not affiliated with Wells Fargo in any way (!) but he will call me back later about the payment issue. He calls back and IMMEDIATELY tells me the phone call is recorded and then informs me that Chase "services" Wells Fargo loans and they are "not legally required to inform" anyone of that fact! I am taking my mortgage payment money to a lawyer- we are trying to sell the house (on market for 100 days) and I have read internet horror-stories that that they have refused to release the loan even if paid off?!
by A. Oestreich From Saint Louis, MO on September 17, 2007
Chase Home Finance is a scammer company, making mortgage woes worse. You mail your payments to a PO Box number in Arizona, then it goes to their offices in Columbus, OH for allegedly late fees and this is how they get you, because the mails are always late and then love it collecting extra fees from their great customers. You never received a reply from your correspondence as they send you a form letter indicating that they are forwarding your letter to the correct department for a reply. I have files on my letters and never do they honestly respond to your inquires. I even asked them what year can I expect a response. When I had an issue, they pretended it did not happen. And then they go out to the community to make sure that others see their good works, yet for their customers they treat them like trash. Check out all the complaints about them and look what they did with Enron. Is this called an honest company, even their employees see how they undermined their customers. File complaints against them from BBB or your local Attorney General Office with the Housing Authority, Department of Justice just to get the word out on this scamming company with profits to themselves and since the mortgage business is not profiting them at this time, what is their next steps to obtain monies of profit to their corporate officers.
by mathis From Scottsdale, AZ on September 12, 2007
The loans that put chase at most risk of loss are the ones that get resolved! Go late , take seconds, compromise the property value and watch the company get real compassionate! Your loan Modification will be approved:)
by Timothy and Nikki Davis From Jackson, MS on September 03, 2007
Chase Home Finance is trying to take our home after they messed up our mortgage due to modification from previous company due to Hurricane Katrina.
by D.Cronin From Westbury, NY on August 27, 2007
Our refinance with Chase was done improperly- did not put enough money in escrow to cover back taxes- Our payment is 3600.00 per month. Customer service-RUDE!! Have been struggling and trying to resolve this for 2 years....
by Anonymous From Trumbull, CT on August 27, 2007
called Chase Home Finance and ordered a mtg payment over the phone post dated they took the payment the same day as the call and wiped out may checkbook we get paid every 2 weeks, told them they left my family penniless THEY DID NOT CARE, Moral of story never make payment over the phone.
by Anonymous From Thibodaux, LA on August 25, 2007
Chase put me on a 9 month moratorium because of Hurricane Katrina, turned around after 9 months and demanded I pay the full some at once, then sued me and took my house from me and my family.
by Page Call Brown From Bumpass, VA on August 22, 2007
Chase's customer service sucks, as far as I am concerned they offer no service at all. Every time I call I get a different person who transfers me all over and I feel like I am getting the run around!!! I am a Realtor and will never send chase another customer AGAIN!!!!
by Anonymous From McIntosh, AL on August 21, 2007
Chase Home Finance done me the same way. I was under Hurricane Katrine Moratorium. Afterwards, They requested all of the money for 6 months. To make a long story short, my house is in foreclosure right now. Every time I call, they transfer me to someone else, whom I have to start all over with.
by JOE SCHMOE From Methuen, MA on August 21, 2007
One of the worst companies to deal with. They get your loan and treat you like ****. Nice way to treat your customer Chase.
by deborah From Hayward, CA on August 17, 2007
Loan sold to Chase Home Finance every year they add homeowners insurance and I have to call for them to cancel it, never seen a refund on the amount of insurance charged. also, you cannot reach a person to talk to about help to refinance i've gotten three numbers and all were wrong now my mortgage has jumped to over 2K and i am having to split the payment in order to afford my home and now they are saying i don't qualify for my home...i am treading water..what now
by Lisa Tindle From Marthasville, MO on August 17, 2007
I received a letter form Chase Home Finance stating that my mortgage was going up 300/month. The letter states that "if you feel you may have trouble making this payment, contact us for options available. So I call them because I have never been late on my payment before and I want to let them know it could be a problem. HOW STUPID OF ME TO LET THEM KNOW. This was June or before because it was to go into effect in July. It is going on Septembers payment and I am still being told no one there knows what is going on, the only one that knows is Lisa ? She talks so fast you can't understand a friggin word she says and she never bothers calling me back or calls me at home during the day when I am at work after I have given her my daytime number several times. I have still been paying my new payment and I keep getting late charges put on then taken off because they have to be mailed to a different address. NO ONE BOTHERED TELLING ME THIS. I call the number for this stupid lady and no one but her can tell me what is going on. I GET TWO LETTERS IN ONE DAY FROM THEM. The first saying I have been charged a late fee, the other saying they made a mistake I don't owe a late fee. I go to make my September payment today and they still don't have my AUGUST payment posted, today is August 17th, and they cashed it the day after I paid it online. WHAT THE HECK IS WRONG WITH THIS COMPANY. I CALL AND THEY TELL ME SHE IS ON VACATION, IT LOOKS LIKE SHE NEEDS MORE INFO FROM YOU; SHE'LL BE BACK MONDAY. Guess what? It's the foreclosure department. SO BECAUSE I WANTED TO GIVE THEM A HEADS UP THAT THIS PAYMENT INCREASE COULD POSSIBLY BE A PROBLEM, THEY SENT MY ACCOUNT TO THE FORECLOSURE DEPARTMENT AND I AM CURRENT ON MY PAYMENTS. I HATE THIS COMPANY AND I AM GOING TO CHANGE AS SOON AS I CAN AND I WILL TELL EVERYONE I KNOW NOT TO DO BUSINESS WITH THIS COLD NON CARING COMPANY
by Joe From Minneapolis, MN on August 14, 2007
Chase Home Finance it's the worst Company. They are rude they don't care, selfish company I wish every one work at chase home finance loss there jobs and let me see how they will catch up to there bills. CHASE Employees suck. Chase CEO you suck too.
by Anonymous From Scottsdale, AZ on August 08, 2007
Chase is assuming loans that are fraudulent and claiming no responsibility for the loans or rectifying them. they are playing a huge part in destroying lives and the economy! shame on you chase get a clue its us the clients in need that can make or break you and this department. I added a second prior to being late , a lien against the very property you may have to sell!
by Anonymous From Johns Island, SC on August 07, 2007
by Anonymous From Orlando, FL on August 05, 2007
I am going to be contacting an attorny regarding my account with Chase Home Finance. I would like to present other customer complaints. Please email your complaints to the following: email@example.com.
by Anonymous From Hollywood, FL on August 05, 2007
by Anonymous From Greenup, IL on August 01, 2007
by Sam From Tampa, FL on July 20, 2007
We went to a credit counselor who told us to apply for Hardship after we got suckered by a mortgage company who then sold our mortgage to Chase. I called the hardship guys and they told me about 30 documents I needed to fax to them. The Credit counselor told us we should not fax, but should send the items via registered mail--we don't even have a fax! I can't get anyone at Chase to take the info via regular mail --they won't even give me a mailing address, saying it's FAX or nothing. Lovely way to treat disabled veterans!
by Anonymous From Plano, TX on July 20, 2007
The Homeowners Asst dept is terrible! They have caller ID..they watch the phone and will not answer calls. I'm within 15 days of a sale date and is still waiting on a response from them regarding a loan mod that i applied for a month ago.
by mable davis From Portland, OR on July 17, 2007
I do not care for Chase for they are people who don't care about your situation.
by Anonymous From Cedar Rapids, IA on June 18, 2007
by Ed Emerson From Cedar Rapids, IA on June 16, 2007
About to reach a settlement and person with Chase Home Finance was either fired or quit. Three separate times.
by Anonymous From Cedar Rapids, IA on June 16, 2007
by Anonymous From Gulfport, MS on June 01, 2007
Chase Home Finance has been terrible to deal with. They granted us a moratorium after Hurricane Katrina. They expected us to pay all 4 payments at once. It took us contacting the news and papers for them to finally modify our loan. The loss of my husband's job has left us behind again. They claim to have sent us letters. Needless to say we received nothing, now they aren't interested in helping at all.
by Stephanie D. From Fort Collins, CO on May 20, 2007
Chase Home Finance is difficult to work with. The absolute most sarcastic, disrespectful, rude reps I have ever dealt with.They are condescending,belittling and unwilling to help even when there is a hardship.
by Angi R From Springfield, TN on May 01, 2007
The representative at Chase Home Finance I spoke with was very kind and helpful. We had gotten a few months behind due to an auto accident. All Chase Home Finance required was a letter of hardship and within days, they called with several repayment options for us to choose from. Very pleased with their Homeowners Assistance Program!!!
by Doug McClure From Dallas, NC on April 27, 2007
Have spoken with a rep. with Chase Home Finance. Really offered no resolution but was nice while doing it. I even offered a payment at that time.
by Eleanor Pierro From Cherry Hill, NJ on April 12, 2007
Have dealt with Homeowners Assistance Dept. Have granted forbearance and were generally polite in speaking with me
by Anonymous From Florence, SC on April 11, 2007
The representative that I spoke with was fairly nice. I didn't have any problems, they just weren't very interested in hearing about your financial situation. They didn't explain things very well.
by Anonymous From Park Forest, IL on April 01, 2007
I was 90 days behind on m loan and I could not get any help at all for a repayment plan. Every representative was rude,unpleasant and combative on every call. Even the loss mitigation department had no sympathy at. One the reps called my neighbor about my personal loan. How crazy & unprofessional it that. This is the worst company I had to deal with.
by Angie From Holladay, TN on March 20, 2007
The collection agents are unsympathetic and seem not to care that they could be repossessing a family's house. They were unwilling to work with me and had me in tears. The lady told me to quit crying, "that it wasn't going to do any good."
by Anonymous From Oil City, PA on March 19, 2007
The representatives are unwillingly to compromise and help when there is a hardship.
by Anonymous From Lilburn, GA on March 16, 2007
The representatives are rude and are not willing to help the consumer in any way possible
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IMPORANT NOTICE – PLEASE READ There is no guarantee you will receive a loan modification. Even if you accept this offer and use our service, your lender may not agree to change your loan. Loan Modification approval is dependent on criteria including but not limited to hardship, income, debt ratios. American Foreclosure Specialists is not a Bank, nor a government agency or government affiliate. Our services are not approved by the government or your lender. American Foreclosure Specialists assists in the document preparation, working with and communication with your Mortgage Bank in the attempt to acquire an approved Loan Modification. If you stop paying your mortgage, you could lose your home and damage your credit rating. Loan Modification Plans are dependent upon mortgage company criteria and financial information gathered as part of the efforts of AFS. The information and notices contained on this website are intended as informational and should not be regarded, as financial or legal advice. AFS attempts to ensure that the material contained on the website is accurate and complete at the date first published, however you should recognize that information contained on this website may become out of date over time. Readers who have particular questions regarding real estate law, finance, or who believe they require legal counsel, should seek the advice of a financial advisor or an attorney. Submitting a contact request, gives AFS consent to contact you by telephone and/or email, even if you have previously listed yourself on any state or federal Do-Not-Call List.