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I've been reviewing software since dotTech was born back in October 2008. By now, over four years on, I have become very good at avoiding crapware that comes bundled with many programs, notably toolbars; I can only remember one time in the past few years when I have accidentally installed crapware.
A few weeks back I ran across avast Browser Cleanup, a program that claims to be able to remove browser toolbars and unnecessary add-ons. The features of avast Browser Cleanup looked interesting so I wanted to test the program to see if it was worth posting about on dotTech. As such, I needed to have some toolbars installed on my computer (because, after all, I can't know if avast Browser Cleanup actually works if I have no toolbars to test it on). So I went out and installed AVG Secure Search Security Toolbar, Ask Toolbar, and Bing Bar (directly from their respective websites) and then tried to remove them with avast Browser Cleanup. To my delight, avast Browser Cleanup was able to remove all three toolbars from my browsers. Or so I thought.
I'm one of those people who like to keep an eye on Windows Task Manager to see what processes are running on my computer. If I ever see a process unknown to me, I investigate to ensure it is legitimate. A few days after removing AVG Secure Search Security Toolbar, Ask Toolbar, and Bing Bar from my computer with avast Browser Cleanup, I noticed a process 'vprot.exe' was running. Never having seen it before, I started looking into it; my first step was right-clicking on vprot.exe and opening the file's location. To my surprise, vprot.exe lead me to C:\Program Files\AVG Secure Search which contained AVG Secure Search Security Toolbar, a toolbar I thought I had already removed.
At this point I was raging at avast Browser Cleanup, thinking the program didn't properly remove AVG Secure Search Toolbar. What I didn't know at the time is avast Browser Cleanup did its job just fine; the problem was (is) AVG Secure Search Toolbar keeps coming back after being uninstalled/removed/deleted.
When I discovered AVG Secure Search Toolbar was still installed on my computer, I went to Add/Remove Programs to uninstall it. The only problem? AVG Secure Search Toolbar's uninstaller didn't work. I even tried running 'Uninstall.exe' directly from C:\Program Files\AVG Secure Search, but still no luck. With a seemingly broken uninstaller, I decided to simply delete C:\Program Files\AVG Secure Search thinking that would be the end of it.
A few days passed and out of the blue I was prompted by Firefox that AVG Secure Search Toolbar wanted to install in my browser. I thought to myself: "WTF, didn't I just delete this a few days ago?" I, of course, blocked AVG Secure Search Toolbar from installing in Firefox and then went to check C:\Program Files\AVG Secure Search to see what is up. To my surprise (and horror), AVG Secure Search Toolbar was back as if I never deleted it! At the same time, I noticed AVG Secure Search Toolbar was also residing in C:\ProgramData\AVG Secure Search, so I thought to myself: "Maybe that is why AVG Secure Search Toolbar came back — I didn't delete the ProgramData folder last time and only deleted the Program Files folder".
Upon seeing the return of AVG Secure Search Toolbar, I once again tried to uninstall it and once again ran into the same issue — broken uninstaller. So I decided to again manually delete AVG Secure Search Toolbar, except this time I made sure to delete both C:\ProgramData\AVG Secure Search and C:\Program Files\AVG Secure Search. I even used Eraser to securely erase them, just for the heck of it.
For the moment it appeared that AVG Secure Search Toolbar was gone. However, guess what happened the next day? I found AVG Secure Search Toolbar was back!
When seeing this piece of shit was back (again), I repeated the same procedures of trying to uninstall it but upon fail due to broken uninstaller, I decided to pull out the big guns. I used Comodo Programs Manager to force uninstall AVG Secure Search Toolbar and delete all related files, folders, and registry entries. Again, for the time being, it appeared that I got rid of AVG Secure Search Toolbar. But then a few hours later, I noticed it was back. Again.
Now, at this point, I was frustrated beyond belief. I decided I'd try to remove AVG Secure Search Toolbar one last time to see if I was successful. So I went to Google to see if anyone had tips on how to remove it. I found out that AVG Technologies provides an official uninstaller/remover for AVG Secure Search Toolbar. Upon seeing this uninstaller, I thought to myself: "Wow, this must be it. This must be how to remove this bloody crapware." Oh how I wish I was right.
After downloading AVG Secure Search Toolbar's official uninstaller, I ran it and it told me it had successfully removed AVG Secure Search Toolbar from my browsers and computer; it even reset my browser homepages to default. Cool. Or not — the next day AVG Secure Search Toolbar returned, yet again.
That, as I just mentioned, was my last attempt to try to remove AVG Secure Search Toolbar. My computer is due for a reformat anyway, so I figured I'll get rid of AVG Secure Search Toolbar vis-a-vis the reformat I'm going to do; I wasn't about to go waste more time trying to remove this crap. However, then I had an idea. What if the reason AVG Secure Search Toolbar keeps coming back is if its installation was (is) corrupted? That would also explain the broken uninstaller. Of course, this was a shaky theory (because a broken program doesn't continually reinstall itself) but it was worth a shot. So I downloaded AVG Secure Search Toolbar's installer from AVG's website and reinstalled AVG Secure Search Toolbar. Then I reran the official AVG Secure Search Toolbar uninstaller. Anyone want to guess what happened next? Yep, AVG Secure Search Toolbar's official uninstaller seemingly removed AVG Secure Search Toolbar… only for AVG Secure Search Toolbar to return after a few hours.
I am currently typing this article with AVG Secure Search Toolbar still on my computer (although I have it blocked from my browsers). I have tried everything I can think of to get rid of this crap but it keeps coming back, just like malware. What makes matters worse is the fact that AVG Secure Search Toolbar is not be some rogue developer; it is by AVG Technologies, a company that makes anti-virus and other security software (AVG AntiVirus Free, AVG AntiVirus, AVG Internet Security, AVG Premium Security, etc.) used by millions upon millions of people around the world. Yet their toolbar behaves nothing better than malware. In fact, I had an easier time removing Ask Toolbar — a toolbar infamous as the worst of the worst crapware — than AVG Secure Search Toolbar.
As luck may have it, I've never been an AVG user to protect my computer, data, and files; for one reason or another, I've always gone with AVG's competitors, notably Avira and Avast. Now I'm glad I've never used AVG. If they have a malware-like toolbar, I can't see how their anti-virus — and releated programs — will be any better. And, based off my experience with AVG Secure Search Toolbar, I'd recommend everyone using AVG security software to switch as soon as possible. It just isn't worth it.
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About Ashraf
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- Carol
Like the old song which I love (you can find it on YouTube) "And the Cat Came Back The Very Next Day" == funny song
I used browsercleanup because I trusted Avast, BUT I have had nothing but problems with Firefox since, starting IMMEDIATELY after I used it. I am STILL running SO SLOW, about about 2/3 of CPU for it. I can get NOTHING done, as it takes 2-3 MIN for a page to load! Have not yet found a fix to make things right.
I recommend that others NEVER use it even if they say have fixed it. There is NO NEED. If there is something you need to uninstall, YOU can do it, you don't need them to do it and mess up your computer like they have messed up mine!
I love Avast and the forum guys but this thing SUCKS!
- vanierstein
Re: "AVG Secure Search Toolbar."—–Try Junkware Removal Tool from Bleepingcomputer.com , if that does not work,try Combofix from same site.Warning: Combofix is a very strong tool,and should be used with caution.Research this tool before use.Best wishes,have a nice day !!!
- Philx
[@Donna] Dunno Donna, what YOUR comment doing what?? What WHAT that what? What Donna anyway when 'twas Angie what said what's what, what was going on then which looked like what's what but maybe not — what you think?
Then again. . . Nah. Go shill somewhere else. What?
- Stu Van Tine
I'm letting anyone reading this thread know that they can learn the truth about the AVG toolbar by searching "AVG toolbar virus malware" on Google. Every time someone puts up a post like yours, I respond with a post like mine. Doesn't take up much time. They can find specific, first hand experiences from hundreds of victims by following the links, and links in links, etc. Also, if I find a malware expert with a resume of being qualified as an expert witness on the subject, replies to me may generate a list of victims who would be willing to be co-plaintiffs in a class action suit. Finding a class action law firm will be easy. Finding an expert with strong credentials and jury trial experience will be very difficult. Under the Federal Rules of evidence, a judge must decide that the proposed expert really does have expertise in his/her field. Then and only then can the witness take the stand and offer opinions into evidence. Same as med/mal cases. If our expert has been qualified as such in prior trials in federal courts, the judge in our case would be far more likely to qualify the expert. People reading this thread may know such a person. Slim chance, but not impossible; I might get rich, and I can post for free. Finally when MAI Basic Four Computers (check it on Wikipedia) was in a Chapter 11 reorganization case I was one of the attorneys who helped put it out of its misery. It was fun. I'd like to help put AVG in the ground as well. They piss me off, as did Basic Four.
- Donna
????? And your comment is doing WHAT??????
- Stu Van Tine
[@MikeR] You are a lucky fellow. I wouldn't VOLUNTARILY go within a gazillion light years of any of their software. I got the AVG toolbar as foistware when I downloaded an unrelated app via C-net. I can't get rid if it. I won't bore you with the details; there several gazillion other victims whose sad stories are easy to find. Google "AVG toolbar virus malware." It links to dozens of forums on respectable sites such as zdnet and Mozilla.support. There are accounts by respected malware removal specialists of its tenacity and infuriating reappearance, phoenix-like, from what they thought was a successful removal. A little research will show that we victims are not filling up time, and that there is a real problem. Unless you're a paid troll for AVG, of course. Not accusin'. Just speculatin'. Your failure to do five seconds of research makes me curious, that's all. BTW, AVG and I, both located in MA, are subject to the exclusive jurisdiction of the MA Federal Court for claims for intentional torts causing damage here. Could come in handy.
- MikeR
Either AVG's business practices are so odious that anyone with a shred of self-respect would keep a gazillion miles away from it. Or the length and duration of this thread is because lots of people just felt like filling up space. You choose.
- Matthew Duncan
Is AVG really this bad? I've had it for awhile, just the virus removal part, and it hasn't bothered me any…I always thought it was one of the more better free anti-virus softwares out there?
- Philx
[@rickdonna] I very much doubt that there is an "Angie" who has oh-so conveniently popped up here with so singular a version of the truth. The way "her" ridiculous message is worded suggests it's an attempted deceit, what with "my computer guy" (a handy method of disclaiming responsibility for the nature of the message: oh gosh, poor "Angie", such a wide-eyed innocent) ) and then the downright idiotic assertion "Nothing on the Internet about this" when the 'Net has plenty of information that's readily accessible via the simplest of search engine queries.
I can only conclude that "Angie" is a shill, and that "her" message was deliberately placed here on dot tech to serve as an item of quotable public record so that in the event of any future legal action, it could be referred to as evidence of what an ordinary average computer user called "Angie" had to say about this.
Rather than fuss over it, I'd strongly recommend Ashraf to delete "Angie's" post forthwith. Removal of "her" post has nothing at all to do with censoring free speech and everything to do with protecting dot.tech from the unenviable position of being a source AVG might itself then seek to draw upon in the preparation of its own defense. And oh, boy: nothing could be more ironic than that, could it?
Delete dear "Angie", Ashraf. Hosting "her" message here on public record is absolutely not in your own best interests.
- rickdonna
You are absolutely right about how disgusting AVG Co. is. In this economy most of the public can't afford to always repair or buy a new PC because of companies that take advantage of most of the general public. I myself would love to join you in a lawsuit. I had to buy a new PC because the AVG on my XP just made it totally impossible for me to use. I did donate the PC and have inquired about it and found that the place I donated it too also could not repair (get rid of AVG) the PC. And the place I donated it was a school. I figured if anyone could fix it would be a bunch of students learning about programing and more. Avg has a lock that so far it appears it just has not been broken. It is terrible. I have not checked back with the school recently but will just for an update if there is one.
I am sincere about joining the suit if possible. Am very angry about this and angry at the "Angie's" out there that promote victimizing the public!
- rickdonna
[@Stu Van Tine]
- Stu Van Tine
Hi, Angie. I guess you didn't look very hard. Google "AVG search hijack." You will find hundreds of complaints posted in numerous forums. As a retired attorney, I'm considering filing a class action lawsuit, in federal court, seeking the biggest punitive damage award I can get. AVG's arrogant snarky insults against the victims, via shills like you, will be great ammunition for me, or another tort lawyer, to show outrageous conduct in support of a record high punitive award. Keep it up. The more your work can be used to disgust the jury, the better chance of putting AVG out of business, rendering its stock worthless, and bankrupting people like you. Meanwhile, I'm drafting a complaint letter to the US Attorney General's office seeking criminal charges. Anyone who wants to be a co-plaintiff in the suit, let me know. It's against the law to screw up peoples computers for profit, Angie. Also to help people do it.
- Philx
[@angie] Hi Angie: so how long have you been employed by AVG?
- philtec
I would find another 'computer guy' if I was you.
- angie
This is bullshit. I have used this for more than 2 years and had no problem! My computer guy even looked into this and it's crap! Download it right and it does work Right!! Nothing on internet about this. Think again… bahaha..
- Bob Long
TrendMicro is staring to do the same thing beware
- Elliander Eldridge
This piece of garbage installed itself WITHOUT my permission, frequently popped up AVG adverts on the bottom right corner of my screen, and when I try to get rid of it the "Uninstall the AVG Toolbar" thing dances back and forth and freezes everything up. The only thing worse on my computer is Flashplayer which ALWAYS runs on it's own at random times crashing everything just to annoy me with update reminders. Of course AVG is now a malware vender. I used to love AVG antimalware, now it is ironically just malware itself.
- Carrie
Thanks for taking time to write all of you! I didnt notice thr AVG toolbar until i started delving into the registry (which in retrospect I should have probably left alone lol) but i saw AVG toolbar and I know I have never loaded or used any toolbars ever so I deleted the registry keys myself. Anyhow on a probably unrelated note I just had to start from scratch because windows stopped booting up on my laptop so back to factory defaults I go. I am going to just LOOK in the registry as soon as its ready to use to see what is there by default factory configuration.
- Stu Van Tine
I have been telling every stock adviser I run into that AVG stock (AVG – NYSE) is a dangerous stock to own and should be dumped immediately. They could be hit with a class action suit or federal criminal action at any time, and the stock selloff might render the stock worthless overnight. Every victim should post this warning and forward this warning on investment blogs, and to any and all stock brokers they know, with, of course, a request to spread the word. Yes, technically, it'd not a virus. But, whatever we call it (foistware, malware, adware, etc.) it is damaging software installed on our computers without our knowledge or consent by trickery and stealth. It is an intentional tort and therefore bankruptcy won't discharge the liability. Involving fraudulent interstate communications, it consists, IMHO, of a number of criminal acts as well. That last sentence is an opinion based on facts posted on the internet, which I can't verify but believe to be true. Perhaps someone with more free time than I have should start circulating petitions for investigation by the FBI and FCC.
- Jack Milli
Please forgive for some mistake in my comment. You can follow the link given to remove viruses safely and in hassle free manner.
- Jack Milli
Nowadays are used number of methods for cyber crime and most of t he time user don't understand if the infection is arriving into computer system. However, if for are feeling any kind of virus threat on your PC then try this (http://goo.gl/Bg75B4) help.
- philtec
Hey raffy,
Try and get your money back, this is something you do not want on your system.
- raffy
i just bought and avg antivirus to install,and when i clck to open it says this exactly," This file does not hav a program associated with it for performing this action.plesase install a program,or if one is already installed,create an association in the default program control panel…helpp!!!
after reading your comments i wish to inform you that i installed speedmax pc only to have continuous hassles with freezing etc. uninstalled it and all ok
- pilotart
[@Art Johnson] posted it without registering and could not get back to edit. Just wanted to post links to the utilities I mentioned:
Link above should also have details about AVG remover program I used as well as a download for the "Should I Remove it" utility.
Advanced Uninstaller Pro is here:
They like to offer their downloads through CNET which was how I was infected by AVG, use caution or download from http://www.majorgeeks.com/ or http://filehippo.com/ .
I just downloaded Avast Free and it started from CNET, stopped it and found a direct download link on http://www.wilderssecurity.com/
- Art Johnson
[@AFPhy6] Thank you for posting about Startup Monitor. I had been using it for years on Win-9x and XP and just installed it on Win-7, will check Win-8.1 next.
There are so many programs you want to use occasionally, but don't want them loading on every boot…
Link above opens to Mike Lin's download site, Startup Monitor is on the left side and it is the best value of any program, considering its size and footprint.
- Art Johnson
Mine was snuck on one of my systems by CNET (decline was not offered) and removing it was a bear…
What finally worked for me was: Advanced Uninstaller PRO which was freeware and did a thorough job including all registry entries, so it never came back.
I also like "Should I Remove It?" freeware which will scan your system for questionable programs and provide details about any program. It flagged AVG's Malware at the top of its list, but could not remove it (all other programs, it can remove easily).
- Dan
Thanks for the article and place to vent, Ashraf.
Not only do they provide anti-malware, software. They provide the malware. None of which can be easily removed.
I am starting a boycott; http://www.boycottowl.com/AVG+%26+Yahoo/795
- philtec
You have to remove all entries from the registry.
Most have to have their parent settings removed in order to do this.
Once you figure it out AVG will be totally gone.
- Simon
I am having exactly the same problem. I have even contacted malwarebytes and reported it as malware and they say it isn't. I have used the AVG removal tool as well and it immediately comes back within hours. I hate these proprietary search engines and functions (I never use toolbars). I don't know how AVG have the cheek to produce this piece of software. What a joke. I cannot uninstall it and I cannot get a spyware removal tool to recognise it. So, every time I open chrome I get three boxes, two of which are AVG secure search. I will never use AVG again.
- Dave
Here is s great page that shows how to remove this shit from all browsers. It took me a while to figure out what was wrong but you must change you homepage and etc back to whatever to get rid of it along with a malware bytes scan.
- Jake Sullivan
I would agree that it is very easy for Software houses to make installation a difficult procedure for lesser tech-savvy people — and in this way the User can be force-fed extra software and/or settings that their computer does not need.
AVG is guilty of this methodology, but similarly are Flash & Java with drive-by installations of software you do not want.
I am happy to carry on using AVG, but for those who have not the experience, using computers must be an unsure experience with the technical check-boxes that can & will ask for interaction.
>>> My advice is to use AVG & Sandboxie together… and never ever use dubious software, once you've been bitten you'll rue the hassle involved.
- dts
this is what i sent to them today
"wtf – you have invaded me with a self attaching toolbar even though i clicked NOT to install.
i will start spreading the news that AVG promotes themselves by malware"
- Arthur Krueger
Easy to Remove
1 close browsers
2 uninstall AVG with control panel
3 search c-drive for all AVD
4 delete ALL found refs (I had 47)
- Arthur Krueger
1. close browsers
2. unistall AVG via Control panel
3. Search C-drive for ALL references to AVG;
4. delete all found refs. (I had 47)
5. that did it for me !!
Would guerrilla warfare work? Search hijackers get paid for directing "traffic" to websites. Site owners must know they are paying AVG to cause us grief and aggravation, wasting our time and money. Write and tell them so, and that you regard them as spammers and possibly guilty of criminal conduct. Further you will never visit their site on purpose, and will warn your friends that they are in league with a notorious virus spreader. Finally, you will tell your friends that the merchants are so unscrupulous they might be capable of any depravity, from selling stolen goods to sex slavery or worse. If enough of us did it, we would have the satisfaction of pissing them off, at least. At best, we might cost them a few advertisers. Want to get the ho's out of town? Threaten the Johns.
- Donna
Not easy to find. I found this (http://www.avg.com/us-en/231156)
And I told "Julie" I wanted to send email and was directed to a page with phone numbers. So I will call too. Come on everyone. Get on the wagon.
- Donna
Go here (http://www.avg.com/us-en/homepage) The contact is at the bottom left side.
- Donna
Instead of us all complaining which is accomplishing nothing (yes I complained here too!) why don't we all use the link (which for some reason I can't find here) or google and go to AVG and complain complain directly to AVG. And get everyone we know to complain. Maybe, just maybe if enough quit using there program and complain they will make a change. I know it is a wish upon a dream. But still a minute chance. )-:
- Me
To anyone else who encounters this malware/foistware:
I've just been infected with f…ing piece of malware.
I didn't ask for it to be installed, it was just there.
I searched through my entire system and found traces of it everywhere under every account and throughout the registry. They are sneaky SOBs – they add a task to windows task scheduler to reinstall it every time any user logs on – once they get an administrator logging on they have free access.
Remove it from the task scheduler first but take note of and delete the scheduled target file, then start searching for all references to their software and delete it. You need to remove it from the registry also – better get help if your not comfortable doing that yourself.
You will have to boot into safe mode to remove some of the components.
My fault in a way, I let my antiviral/malware expire while trying to decide which package I wanted to use going forward. Not sure if the big players check for this malware or not since it's marketed as antiviral but I'm going to check that with them and recommend they do so.
Note: I see a link to download AVG software at the top of your post – very surprising given the topic.
- ConfusedHelp
[@gv888] I will try that! Thank you so much!
- gv888
- ConfusedHelp
I just cannot get rid of this AVG malware! I have no idea how I got it on my system! :o( The procedures that you listed above is too technical for me to understand. :o( HELP!
- Dima
very helpful indeed.
the funniest thing is that one of the recommendation to remove malware is usinng AVG antivirus!!!
ha ha!
- James
This malware will not leave either, it is not uninstalling it is one of the most frustrating things I have ever had to deal with. Every time I try to type anything into the chrome box it simply goes straight to AVG secure search.
- bb
If AVG search pages are opening up each time you start up Chrome, check in Wrench > Settings > On Startup > next to the radio button for Open a specific page or set of pages, click on Set pages > remove any unwanted URLs by hovering over the URL until you see an "X" appear to the right side of the URL.
If all searches that you perform in the omnibox is returning with results from AVG search instead of your preferred search engine, check in Wrench > Settings > Search > Manage search engines > check the list of Default search engines, Other search engines, and Search engines added by extensions, and remove suspicious entries that you are not familiar with. Depending on your extensions, you may not see the last section for Search engines added by extensions.
If AVG search is currently selected as the default search engine, you will have to choose another search engine provider as your default first, and then remove the AVG entry. To select another search engine provider as your default search engine, hover over the search engine until you see "Make Default" appear on the right side. Once you have selected your preferred default search engine, you can remove other entries that you do not want by hovering over the entry until an "X" appears on the right side.
If AVG is opening up when you click on the Home button, check in Wrench > Settings > Appearance > select the Show Home button checkbox > check if the URL that appears below it references AVG.
Also check that there are no extensions installed that may be causing these changes. Go to Wrench > Settings > Extensions > if you see any unfamiliar extension that you do not remember installing, try disabling/removing the extension to see it was causing these changes. To disable, uncheck the "Enabled" checkbox next to the extension. To remove, hover over the extension until you see a trash can icon appear, and click on the icon.
- Duane
Why has legal action not been taken to stop AVG from propagating this harmful product?
- Donna
I'm trying to figure out where you see an Ad for AVG Security. I checked every page and of this article with the comments and don't see it. I do see a couple of other ads but not AVG. I do have ad blocker with Firefox so maybe that is why? But if there is one it certainly is understandable. Ashraf has to support the site. And I appreciate everything I have learned from here.
- Leia
This is a problem for me as well, except i've had a computer with AVG toolbar stuck on it and have recently upgraded to a desktop computer that I, unfortunately share with family members much less tech savvy than myself and much less informed about malware programs and how to avoid them. So it wasn't my fault, but somehow, for some reason, AVG is now stuck on my desktop as well.
And it's quit funny, how just below this article, right on top of the comments section as I'm typing this, there is an advertisement for AVG security software -_-
- Kjukowski
This worked for me. Also note that the vprot.exe files were in C:\WINDOWS\Temp\Avg_##### or similar temporary folders (3 of them! Probably one for every uninstall attempt…) First attempted uninstalling using their uninstaller from a server (WS2003) which spawned an additional process, most likely to seed the reinstaller, that was blocked due to permissions.
- Nicolas
On WXP:
1) Delete all vprot.exe from registry.
2) Kill process.
3) Delete folder containing vprot.exe.
4) Delete every folder of AVG.
5) Delete every "AVG Secure" folder/value from registry.
6) Disable vprot.exe from running owith msconfig.
(May use Unloker 1.9.1) to delete files and see which process is unlocking the files)
Worked like a charm.
- AFPhy6
Your additional suggestions about how to deal with malware, in general, are excellent things to consider doing and most welcome. Thank you.
- nexuswcl
Thanks Ashraf and everyone else for sharing. I would offer a couple of more tricks when dealing with nasties that reinstall like this one.
1) Track outbound ip activity (ethereal, etc) to find the web source for the install and block access using the hosts file. That should neuter the thing
2) Replace the offending program (vprot.exe for example) with a null program (ie a program that does nothing) and mark it read only. This should prevent the reinstall attempt and at the same time leave enough tracks in the event log to find the installer.
Both tips come from my experience debugging rootkits.
- Strahd
Well put Mike.
- MikeR
Thought for today: what a small world this is. I've been fortunate enough never to have encountered AVG's odious crapware / malware and I stay well clear of AVG as a company anyway. But this morning, I've just opened my email inbox and overnight have received a note from a friend who has downloaded the highly-regarded VSO Downloader from the equally highly-regarded video enthusiasts' forum, Afterdawn . . and has lumbered himself with AVG's malware.
Clicking on the install screen produced this typical crapware / malware deceit:
Standard Installation (Recommended) Install the AVG toolbar, set AVG Secure Search as my homepage, newly opened tabs, and default search provider.
Grrrrrr!! I know dot techies are wise to this kind of stunt, it's been going on for years after all, but there are 'average' computer users out there who believe that if a software arrives with a bold font option "Standard Installation" and the word 'Recommended' in parenthesis then that's what the user should accept — to do otherwise would be to wind up with a non-standard installation that is definitely not recommended.
AVG is no more contemptible than any other outfit which seeks to exploit the gullibility of computer users unfamiliar with the world of crapware / malware.
But contemptible AVG most certainly is.
- bluemoon
[@Ashraf] Hello. I had the same problem on my wifes notebook a while ago. I booted in safe mode on vista did the un install, went into the registry and deleated all the registries for AVG and re named the exe files that would not delete and when I re booted and wanted to delete the other files i was able to and when I checked back the files did not come back and not its been a few months.
- gv888
[@Ashraf] Yes, I'm sure only the folder "c:\Program Files\Common Files\AVG Secure Search\" still there
- Ashraf
[@stephan] This isn't protection from malware behavior. It is malware behavior itself. The official uninstaller won't remove the damn thing!
[@gv888] Are you 100% sure it deleted AVG toolbar permanently?
[@jack] Interesting. Thanks, I didn't know that.[@mukhi] I haven't used AVG on Android but I believe it should be unaffected.
[@AFPhy6] Thanks!
- Ashraf
[@gv888] Manually? No. But I assume Comodo Programs Manager did. I would also assume AVG's official uninstaller *should* have.
- gv888
@Ashraf: did you stopped the update service (vToolbarUpdater14.2.0 in my case) and removed folder "c:\Program Files\Common Files\AVG Secure Search" ?
- Ashraf
@Everyone: Alas I was unable to get rid of AVG crapware. I just ended up reformating…
- AFPhy6
I believe it possible that when FireFox sees "AVG Toolbar=Yes" in prefs.js, it will grab it from the web and reinstall it if it is not already present. If true, it doesn't matter that it was manually removed from the registry because FireFox (and other browsers) bring it back again, and it comes back into registry again.
- jack
I don't know if anyone has mentioned this about the AVG Secure Search, but it also does the sneaky of adding itself into the browser search engines list plus also adding itself into the home page or open these pages lists.
That means if you save your browser settings somewhere like Google in Google Chrome does it keeps being added back in to these settings and up it pops next time you refresh your browser settings.
As you probably well know you have to delete from the search engines list and the homepage list etc through the browser settings and then immediately resync/save the new settings and "Hey Presto the bag of sh*te is flushed away", hopefully forever
- mukhi
[@kburra1] unfortunately, your theory did not work for Ashraf and others in practice, would be glad if it did, nice to know it worked for you.
- kburra1
Sorry you are wrong.if everything related to AVG is DELETED from the registry,it will be gone..I know because have done this exact thing.
- mukhi
[@JohnnyG] i had avast before, nice AV but for now, i still don't see any reason why i should ditch an AV that is made by OS maker.
- weylin
Most programs that come with .msi installers put a copy of that installer in a folder called C:/Windows/Installer.
If a program gets damaged (like Office 2010), the installer from this folder re-installs the program.
You can delete the program every which way but unless you remove the installer, it will just come back.
A picture is worth a thousand words.
- AFPhy6
Yes, I know I'm not alone about the non-updates. Sounds like MS&Dell screwed you, though, so as to deny you a choice. That is miserable.
IF someone is reasonably on top of things, and has a pretty good idea of what different things are supposed to do, the general setup (you and) I have will work. I would never suggest it to someone like my mom, or non-tech friend, or porn/pirate addict (the latter need sandbox or virtual systems).
I mostly posted what I do to rid myself of the nasties buzzing around too much since I was in the process of a post that could be useful, especially since AVG was getting a bad rap here that the Anti-Virus part of the company really doesn't deserve. That seemed to mean I ought to delineate the rest of my setup.
I do want to reiterate the respect I have for StartupMonitor … really, it is the best little program I have ever installed. Even though it means I normally get a double warning when AnVir picks up the same things, StartupMonitor gets there first because it is a one-trick pony, and in a couple instances it flagged things long (many hours) before AnVir did. AnVir probably would have gotten there "in time", but StartupMonitor already handled the situation.
- AFPhy6
[@Midwest guy]
Shucks: I thought I killed the erroneous instances above… I
The great, tiny, program is StartupMonitor:
I don't have a Win7 'puter (yet) but I would be very surprised if it would not work its magic on those machines, too. If you install put it on your machine, you'll find out quickly whether it does or not. Simple to get rid of if not since there is nothing much to install or uninstall.
- JohnnyG
"all but the last one is made by MS only; therefore, OS is more or less at safe hand; well, probably better than a problematic, resource hogging, invading AV."
I had more or less the same setup as you. Until yesterday.
After reading the comments here, I looked up the reports on MSSEssentials and it indeed has gone downhill. After reading the article (link posted here yesterday) about 20 free antivirus programs, I decided to give Avast a try. Except for asking me about a few of the programs I used when I started them the first time, it is working almost unnoticeably in the background. It is much less "visible" than the antivirus programs I've used in the past. You might want to give it a try.
- MikeR
AfPhy6: Interesting post. . . Not wanting to go too much O/T here, but as regards your Windows XP experience:
The computer I'm currently using here at home is a Dell Studio running Vista Home Premium. It was bought new in December 2009. There's always an update lag between build and delivery so I wasn't at all surprised that Windows Update found umpteen updates and patches that needed installing. Which I did. I changed Windows Update to notify me as and when, and allow me, rather than it, to decide what to install and at what time.
Windows Update never did. After a couple of weeks, with Christmas in between, I decided to run a manual update check. Not possible. The computer wasn't recognized by Microsoft. Not licensed. Etc etc. Two weeks of messing around with Microsoft Support, and going back through the error history, identified a major glitch that had occurred during the slew of updates / patches. Microsoft's advice was to re-format the drive. Start again.
I never did. For over three years now, this computer has run without a single security patch or update from Microsoft. It connects to the Internet intensively every day. It runs MBAM Pro (which actually isn't as great as it's cracked up to be, but let that pass: its file shield is a massive resource hog) and a variety of AVs over that period (currently, PC Tools.) It has WinPatrol PRO and Scotty barking when appropriate. It has Tinywall firewall. And yes, two or three virus infections have sneaked in under the hood but no rootkits and a Sophos or Kaspersky scan between 'em have picked up on the problems and dealt with them. I keep an eye on security as a matter of course, so Adobe Flash is always unfailingly updated (Acrobat reader I long since junked) and, of course, I ditched Java recently when it hit major security problems.
You're not as alone as you might think in not subscribing to Windows Updates patches, re-updates of failed updates, re-patches for failed patches, updates of patches of failed patched updates, etc etc.
- jim
This review is one of the best articles I have ever read. The honesty with which it is written puts the author up there with EveryMan.(who ever had such a problem.) Thank you.
- Midwest guy
- mukhi
[@Bill B.] i don't really care. my win7 is equipped with MSE plus built-in windows defender and windows malicious software removal tool. in addition, i scan the computer by MBAM time to time. all but the last one is made by MS only; therefore, OS is more or less at safe hand; well, probably better than a problematic, resource hogging, invading AV.
- mukhi
BTW, i installed AVG in my wife's samsung tab, will that be affected, too?
- AFPhy6
"… to recover from the blasted Roxio BOT "restore", then later correct what had been the minor problem in other ways."
- AFPhy6
Ashraf: the posts above that mention the way AVG search bar links into browsers, and particularly prefs.js definitely is what is going on. The one that references http://support.mozilla.org/en-US/questions/927950 really nails down the problem and probable solution.
All: Another thing about my system configuration is that I almost never update WindowsXP(if it ain't broke, don't fix it) and when I do, I am very careful about which "security" fixes I allow. Usually that is precipitated by an antivirus,etc. program telling me it needs some Windows Update. I would not recommend that behavior to most people, but I lock my system down and control it well enough that this works for me.
Unlike others posting here, I have never had to reformat, or use "system restore", by the way. Good thing, because the one time I did, the fool restore killed the whole operating system and I had to do heroics using Linux, MBR tomfoolery, and other shenanigans to recover and correct the minor problem in other ways.
- AFPhy6
#20 – Very good suggestions about "safety in installing" … there are other solutions but yours would be good for many to use. Thanks for posting.
#30 – !!!!!!!!! – YES – That must be the answer! I thought that my getting rid of AVG Toolbar a couple years ago had something to do with my installing a new FireFox major version! You have confirmed that recollection of mine! I bet that plus my use of StartupMonitor were the route to my getting it out of my system. I transferred many things from my old FF profile(s), but not the prefs.js files.
#31 – Thanks for the reminder – in addition to my configuration written above, I scan once in awhile with IObit's ASC, and use it exclusively for registry "repair".
- AFPhy6
Info for those interested: I have used for several years with very good results on a 1.6GHz Atom computer:
Firewall: ZoneAlarm
AntiVirus: AVG
Malware: Spybot S&D (&"immunize")
Passive Malware: SpyBlaster ("run-once" weekly to set up hosts file, etc.)
Program Startup control: AnVir
Registry/Start control/notification: The wonderful – http://www.mlin.net/StartupMonitor.shtml
Script Blocker: NoScript (FireFox)
Java/Flash Control: QuickJava (FireFox)
Ad Control: AdBlock Plus (FireFox)
I download and install 5-10 programs a week and surfing for over 40hr/wk going to sites on occasion that are not "safe", and sometimes (attempt to) install unvetted programs. Nevertheless, Spybot and AVG have had to remove or quarantine less than 5 programs/files a year. I have had to run malwarebytes only once. I KNOW when programs are trying to "phone home" due to the restrictive way I use ZoneAlarm.
Of all of these, my HIGHEST RECOMMENDATION is that people grab and hold on to SystemMonitor … that gem is a miniscule 188kb memory, and under 5seconds of CPU time per day! Hmmm… come to think of it… that may be how I killed the AVG toolbar… that SystemMonitor killed its attempt to return…
- MikeR
AVG has, through its own fault, become a sadly debased and discredited software provider. I, too, was once a fan, way back when, but subsequent experience of the company and its increasingly deperate marketing methods persuaded me to dump it — and definitely not recommend *any* AVG offering to anyone else.
On which basis, I'd modify Ashraf's advice about "avoiding the toolbar like the plague"; I'd advise avoiding, like the plague, AVG in its entirety. Considering the calibre of its competitors, AVG nowadays has no place on any computer owned by anyone with their own best interest at heart.
- AFPhy6
Typing this before reading other comments so sorry if redundant:
I use and loved AVG for years… keep considering changing but haven't. That said,:
I agree with Ashraf about this toolbar. I had it many years (4?) ago. When I tried to get rid of it, that was a royal pain in the neck. I believe that getting rid of it once and for all involved uninstall, registry clean and a complete reinstall of a major new version FireFox, after killing AVG.
Whatever, I just checked to be sure that vprot had not returned… whew – ya had me goin' there, Ashraf!
- gv888
Hi I tried it with new version of BrowserCleanUp, now it works!
- Jeff S
You have to search the registry for every AVG entry.
Then change each entrys permission in order to delete it.
If you do this it will really be gone and not come back.
- stephan
Ashraf, I often run across problems like that, and it isn't always the fault of the program. When you uninstall a program using anything but the program's intended uninstaller, you can get this problem. A program like AVG security toolbar uses code to make sure it isn't uninstalled by malware, where a common attack is to disable / uninstall the security programs on the attacked computer.
- Donna
i have tried everything everyone suggested here at some point in time and nothing worked! I am so hoping that you find a "cure" I think if anyone can it will be you Ashaf! See the confidence we have in you. (-;
- chump2010
Just wondering when you uninstalled it using the inbuilt installer, whether you chose the first option or the second option? The first option leaves the AVG toolbar intact but invisible, but the second one removes it totally.
Also clean out your temp folder aftwards.
I tried installing it on an XP virtual machine and it uninstalled mostly fine. It did leave a driver unused in my device manager (You need to enable the devmgr_show_nonpresent_devices tweak), and you will see avgtp in non plug and play devices.
I also wonder whether your security software stopped the proper uninstalling of said software. Sometimes it does uninstalling other security software, so I usually disable my security software for that.
Hope something here helps.
- Bill B.
- Shawn
Got the link for that trashed avg toolbar… I'll just install it in sandboxie and get you the total registry keys and file locations… heck I'll even make a cleaner tool to get rid of the crap permanently…
Let me know I love taking care of timebomb's like theses… it's my speciality xD
- vanierstein
Sounds to me like the parasite from "Alien".Is it possible that it could be re- insinuating /rewriting itself into the system every time at startup /browse? Re-downloading itself?Check with Autoruns…?
[@Ashraf] As you said you were close to a reformat, a verification of the MBR can't hurt. Compare the what it is currently and what it is after a wipe. I'm thinking of a low level format. That's what it took for me to get rid of my rootkit infection. I'm hoping I'm wrong about AVG re-writing the MBR but we can't be surprised if that is the case.
- Ashraf
[@AT] Masterboot record? I doubt it.
One thing everyone forgets is AVG makes antivirus software. They do remove rootkits. With that knowledge to draw upon, I think they can write rootkits as well.
[@Ashraf] I'm wondering about the MBR. Were any changes made? A re-write/re-direction perhaps?
- Ashraf
@Everyone: I think I may have figured out how to remove this dumb toolbar. I'm currently waiting to see if it comes back. If not, then my method worked and I'll post about it.
[@Hoàng Tú] I hate System Restore.
[@weylin] Interesting. Can you elaborate on this tip? Sounds worthy of a post itself but I'm not exactly sure what you are saying.
[@AT] I am not surprised, anymore.
[@kburra1] Interesting proposal, although I'm not sure how simply deleting registry files will do anything.
- mukhi
[@kburra1] i believe Ashraf tried more scrupulous methods than you are recommending, registry clean does not clean powerful malware, period.
- mukhi
[@NickK] i also monitor the same way (i have used win patrol to do that before, but the program itself is a resource hog). to control processes, i do not use anything other than windows task manager and msconfig anymore. MSE/MBAM combo takes less (or equivalent) memory than any other combo, so i am OK with that. given that firefox is taking ~245 MB and lotus notes takes huge memory as well, i can stay with MSE/MBAM.
- kburra1
Can`t believe all the trouble you went to for NO result..easy :go the registry (backup first) type in the search AVG..delete whatever it finds..next,and so on and so on..always!!..works for me.
Out of curiosity, I googled uninstalling AVG. There are as many posts about the lack of success uninstalling AVG as there are virus definitions. We are not alone on this one.
- weylin
This is how you can remove broken installers manually.
Windows 8.
Windows Key + r
Type in the word installer
Right-click the area where it say Name, Date modified, Type, Size and select More
Under More choose Comments
Now look at your installers and see if you can find what you are looking for (AVG Installer)
Remove it and say bye-bye
- Hoàng Tú
I think you should look at System Restore for the last luck.
I decided not to use AVG on my computer years ago and… I just installed it on my uncle's computer last week. OMGGGG!!!!
- Ashraf
@Everyone: Thank you for the support, kind words, and feedback! I'm semi-glad, semi-surprised I'm not the only one that is having these issues. People should shun AVG, ASAP. A security company that behaves like this?!
[@Gioneo] True, I didn't try it in Safe Mode but it wouldn't of mattered. The uninstaller itself is broken and AVG's official uninstaller couldn't remove it.
[@albert otojunk] It doesn't work. I did essentially what you suggest, except with Comodo Programs Manager. The toolbar just comes back later.
- albert otojunk
Ashraf – wonder if this would work:
REINSTALL (yes, reinstall!) the toolbar using a program such as AShampoo uninstaller to monitor the installation. The monitor will make a record of all files installed, changed, or deleted. It does the same for all registry items.
Then use the record to delete the added files and registry items.
Crazy idea – but it would probably work.
- Godel
Reply to self:
I just went to the Kaspersky forum and after some to-ing and fro-ing by others on the form, the moderator blew them off saying it was an AVG problem, so no help there.
Like everyone else here I regard this as malware, so negative points for Kaspersky.
- Godel
On the other hand, this could be a perfect opportunity to test various anti-malware programs. if anyone has the time (and a monitored install or recent image backup).
I'd have thought SuperAntispyware and Anti-malware Bytes would be in their element, this being a rogue BHO. Has anyone tried a full scan from their antivirus program?
I've read that Ad-aware is nearly malware itself these days.
- jack
I recently had to uninstall AVG Secure Search Toolbar from my partner's and our son's computers.
They had both somehow had it sneakily installed and were having the same sort of problems as you getting rid of it.
I eventually got rid of it by uninstalling it with Revo Uninstaller free version, then immediately, without restarting, running an Iobit Advanced System Care Pro scan and deleting the recommended items followed then by a restart.
I have no real idea why it worked over all other attempts but it did, I can not however guarantee this will work for everyone. Their computers both run Windows Vista on HP Pavilion.
- Tom
This POS was quite a PITA w/Firefox until I found in buried in my prefs.js file. None of the uninstallers touched that, so a quick notepad edit finally restored my Firefox homepage. The search bar intrusion is less onerous, but still quite ugly.
Their arrogant responses to this app behavior didn't strike me as professional. I will NEVER consider AVG for anything after that experience.
- Gioneo
Good steps trying to remove it. But I did not see it mentioned that you were running the system in safe mode. There's always a higher chance of removing pesky (rogue) programs under sdafe mode. Food for thought.
- ovl
That problem with AVG Toolbar has a long history. About a year ago System Mechanic was reporting the following:
"Critical Problems – The programs and files listed were detected as being unsafe,
*C:\ program files (x86)\ AVG Secure Search\220.127.116.11 AVG Secure Search_Toolbar.dll
Found in: HIKEY_LOCAL_MACHINE SOFTWARE\Microsoft Windows\Current Version\Explorer\Browser helper Objects. Description: "AVG Secure Search_toolbar.dll is a process associated with Malicious Software."
In response to that, Jeroným Bystrý (AVG official rep) suggested that everyone must contact System Mechanics support and report that is the false positive detection.
AVG Secure Search_toolbar.dll is a virus or Trojan. Pls read the similar (as yours) story at http://wfredk.com/info/avg-secure-search-is-malware.php where the scared guy found this infamous "vprot.exe" process running on his PC.
AVG Security Toolbar is "BHO", it runs automatically every time you start your Internet browser and the AVG Secure Search configuration is kept by all browsers even after removing the AVG Security Toolbar.
AVG Security Toolbar has the "Search_toolbar.dll" (unfortunately signed by Verisign, Inc.); BHO CLSID Reg Key: {95B7759C-8C7F-4BF1-B163-73684A933233}, and
the LEGACY_VTOOLBARUPDATER* keys (don't know if you removed all of this creeps from your PC).
If it helps, use AVG forum suggesting how to remove their own critter:
- chucklw
I feel your pain.
i have been trying for weeks to get rid of agent.exe.
nothing works.
good luck with your avg.
- Strahd
I had a similar problem uninstalling AVG Anti Virus a few years back. Darn thing just wouldn't go away!
Support emails weren't helpful, as they just repeated steps, that I had already performed and stated in the original email, to do in order to unsintall avg.
I just gave up and gave them a nasty email and vowed to never use their products again.
I was in your boat in that it was time for a format of my drive, so that was the only way I got rid of it. Although in your case Ashraf, I wouldn't be surprised if that darn AVG toolbar came back from the dead to plague you once again.
By your article, it looks like you aren't using Returnil. It is part of your Tier 3 security. I use it all the time when installing new software. Sure it's another step, but it has saved me on a fe occassions.
- lefo
I wonder if Revo Unisntaller sees this and can remove though the registry?
- sci
I'm waiting for some these guys to combine, such as Norton & Malwarebytes. Or Avast & SUPERantiSpyware. No I haven't heard any rumors just upping "supposes". That seems to be how they hang on. I use Norton, Malwarebytes & SUPERantiSpyware for a number of years. So far so good. Although I don't frequent questionable sites. Usually.
- sci
Thank you Ashraf! Now I don't feel like such a noobie. I've had to reformat a few times, usually when it was time to start fresh. I just luv trying new programs especially if they are 'free'. I usually go 6 months or so before the reformat. Sometimes 8.
- sci
Thank you [@BR]
Kinda like Geico? I kid! I kid!
- Susanne
System restore if using Windows, people.
After battling with this exact type of nonsense over the years, I never install a piece of software — large or small — without doing the following routine:
(a) run a thorough anti-virus/malware/adware scan [I use Avast, MBAM & SuperAntiSpywar, all paid versions I keep scrupulously up to date]
(b) run CCleaner
(c) create a System Restore point
(d) install new software & test
(e) keep it or junk it using RevoUninstall
(f) if that doesn't work, I revert back to my SR point.
This has saved me DAYS of frustration & has probably extended my life by years just by lowering my blood-pressure!
- Jimbo
I stumbled upon this thread in mozilla forums
Just posting in case it helps somebody.
Fascinating to read this … especially as at the bottom of it, YUP YOU GUESSED IT, was an advert for AVG anti-virus products.
You just can't get rid of them, can you?
- GeorgeW
Have had Drivermax installed and found it also installs AVG Secure Search Bar. Have now removed Drivermax.
- NickK
[@mukhi] [@RealBull]
Thanks Mukhi and RedBull. Do you guys mind sharing how you find the memory usage with MSSE by brining up process explorer ? I've read varying reports of average figures between 45MB and 85MB. I believe the two processes are MSMPENG and MSSECES. I know that if I coupled MBAM Pro with MSSE, it might be a decent real-time AV/Malware solution, but it will also be a major memory resource hog running both at the same time. MBAM averages between 70-80MB (sometimes 105MB+ after reboot and it doesn't seem very good with its memory gargage collection).
I really do think its desperate times for many of the traditional AV vendor's – they are obviously facing a shrinking market share, therefore they are forced to look at other revenue streams. However, in AVG's case, they have really stepped over the line. It must be frustrating enough for its free users dealing with toolbar crap, however I think even more frustrating for those who pay for their software and they also have to put up with their crap, such as intrusive pop-up advertising, which borders on Ad-Ware and their inability to fix software bugs within a reasonable time frame (ie, 2-3 months, rather than 1-2 years). I am convinced that there is no point in paying many of these AV vendors (Note, I was with BitDefender previously and was not overly impressed with them either). I may as well join the millions, and growing, free AV users.
- Donna
Wow, I had Avg on my XP and also could not get rid of it. I tried and tried. My PC kept running rough and it happened every time it came back. I finally got dismayed and bought a new PC with Windows 7 and NO AVG! I am now using Avast. Hope it does not go rough. It was time anyway. But the old PC with XP is still sitting under my desk and if I could fix it would be awesome I would then donate somewhere like a youth center or center for abused women to learn PC skills. So I am kind of hoping some fix will come along. I searched and searched weeks ago with no luck. But now that you have written this there is hope there will be a fix. Thanks!
- Mags
This doesn't surprise me Ashraf.
Now maybe people will understand why I H8 AVG and will never use it again.
I used the Free AVG about 10 yrs ago and somehow ended up getting a nasty virus, through what was supposed to be a highly praised and well known SW. Anyway, finally found that sucker and got rid of it using other Antivirus SW.
Contacted AVG about it and the only response was that because I didn't have their paid version that was why I got it and they provided no help whatsoever, and couldn't care less about my problem.
That was the first and last time I used AVG!
- JohnnyG
Very good article, especially for the amount of programs it covers in such a short space. Thanks for that!
see point 3 : http://www.raymond.cc/blog/comprehensive-list-of-free-anti-virus/
- RealBull
Actually Ad-Aware has anti-virus now in the free version. SUPERAntiSpyware doesn't deal with true virus, mainly only malware types.
BTW I had a similar problem when I used Vista with that stupid AVG toolbar. I also noticed vprot.exe was chewing up my resources. I also had unintentionally installed the stupid thing. At that time I only had Opera as my main browser and IE. Of course, as great as Opera is, it is toolbar-proof and it is one of the reasons I love Opera. But it installed itself on IE. I let it go because I figured IE is less secure and I don't use it anyway, so I didn't mind it, until it was chewing CPU power.
Luckily I uninstalled it with Revo under administrator and never had a problem since then and it never appeared again.
- corno
To be fair, security software MUST be difficult to remove, or else it isn't worth a penny. My own use of AVG dates from 7 years ago, so I cannot comment on their toolbar, but it is difficult to understand why their own uninstaller tool does not do the job properly.
- RealBull
I use the same software and have the same opinion as you.
- JohnnyG
Up til now Microsoft Security Essentials has caught everything that Superantispyware hasn't (and vice-versa). But maybe I should look into better anti-virus protection. I'm very happy with the Comodo firewall. Any opinions (or links to opinions) on their anti-virus program?
[@Jeanjean] [@JohnnyG] Superantispyware and Ad-Aware handles spyware not viruses. At one point I had both these anti spyware as well as Malwarebytes and Spybot and I still got infected by a virus. Although I loathe AVG, it is a antivirus and does catch and remove the majority of infections including spyware. AVG, like other antivirus software (cough Norton) puts itself above any and every other antivirus software.
Avast and Avira together on one system coexists very well together. Not recommended for a slower system.but does work.
Whew … I narrow escape: I recently tried unsuccessfully to install AVG on XP (driver problem AVG) and opted finally for Ad-Aware from Lavasoft.
Like you I watch regularly active processes, as well as the names of programs installed on the PC.
I suppose a search in the registry or a desinstall in safe-mode did not give a result either ?
- JohnnyG
Like anoop, I also felt like I was reading a horror story script as I went throught the article. I'm sooooo glad I dumped AVG a few years ago. I've been using Miscrosft Security Essentials and Superantispyware since then with no complaints.
- mukhi
[@NickK] i am using MSE as my AV and so far it looks good. after all, i am using an AV from a company that is making the OS; therefore, it is highly unlikely they would do some fishy activities in their AV to jeopardize their own OS. well, it may not score well, but even the one that does is not 100% good anyway. i believe if you combine MBAM pro with MSE, it is really sound (i am using MBAM free with MSE).
- NickK
I've just about had it with AVG. I use their paid product AVG 2013, which is good value to buy, however I have always avoided (opted-out) from installing their toolbar. Earlier this year, AVG ran a promotion by running a program on my PC, which they placed on my hard-drive without my consent – the file was called – ROC_JAN2013_AV.exe, which was placed in my user directory called "AVG January 2013 Campaign" (Luckily I was warned by Winpatrol that a new program was added to my start-up list, so I was able to decline it from running). This exe would produce an intrusive pop-up promoting some of their other services, including their crap toolbar. The other issue I have with them is that their software development team appears to take months to fix bugs – I raised issues with them about August of last year and they admitted it needed to be fixed (AVG cannot empty its virus vault contents and its "scan" exceptions for some files will not work). I was even told that I should expect the automated updated from early to mid Feb will resolve one of the issues. Nothing has been fixed. Recently I've noticed, that the program hasn't automatically updated its build version for a while – guess what – must be another software bug, which is no longer a surprise. Although their tech support team reply to your queries and they seem polite, they do not produce solutions or fixes. I've given up on them – I'll have better luck getting a response from the nearby brick wall.
I'm thinking of going down the free AV path – however I'm not that fond of most of the free AV's available. I've thought of coupling a free AV with MBAM Pro – my only concern is that MBAM Pro appears to be a memory hog, MSSE scores badly with AV-Tests, Avira free sounds OK, but it will provide web protection only if you install their crap toolbar. Avast sounds like its becoming bloated (according to many user reviews). I might have to run some testing on MSSE and AVAST and make a call from there.
Ashraf – Have you thoughts about running an updated review on free AV protection ??
Ashraf: While I was reading your article I felt I am reading a horror movie script. You can make Hollywood horror movie on this.
You are so lucky. I have yet to be able to remove AVG antivirus (this was over 2-3 years ago). Same problems you ran into. Broken installer. The computer I have it installed on is luckily an old netbook that I barely use. AVG software is a pain and I would avoid the company completely.
I agree that Ask toolbar is a breeze compared to AVG.


text:
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Jay, Sherry, and Joan Groom, from left, admire locally collected art inside the Toledo Museum of Art's Glass Pavilion.
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Except where indicated, all area codes are 419. DANCE Singles Glass City Singles Dance Party: Holland Gardens, 6530 Angola Rd., Holland; 734-856-8963 / toledosingles.com; Goofy T-shirt Night: Fri., 8-midnight. Seniors Happy Feet Dancers:
Claudia Bernardes Amaral from Brazil celebrates after taking the Oath of Citizenship during a naturalization ceremony. At right is Frederic Andry, formerly of France. Twenty-eight people from 14 countries became U.S. citizens Aug. 18 in a ceremony
AN intimate group gathered at 20 North Gallery on Saturday afternoon. Gallery owner Eric Hillenbrand and art director Condessa Croninger greeted everyone. My dear friend Peggy Grant, art director emeriti who was also my mentor

subset: commoncrawl


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Your Health & Safety First
At Heavenly Nails & Spa every precaution is taken to ensure your safety and protect your health. Be confident that the professionals at Heavenly Nails & Spa follow every preventative procedure when it comes to your well-being.
Our main services
- Spa Pedicures
- Spa Pedicures
- Nail Care
- Waxing
Sterilization & Sanitizing
All metal implementations are sealed in envelopes and sterilized in a steam autoclave similar to those used in dental offices. Your Heavenly Nails & Spa attendant will use a new bag of instruments opened exclusively for you.


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Candy Experiment: Density Rainbow
How Dense Is Water?
All things, including water, can be measured in density. Density is how much stuff is packed into the same amount of space. So a cup of water compared with a cup of honey — which is more dense? It's the gloopy, thick honey.
Solid things, including your bones, can be measured in density. Nice, solid bones will be strong, less likely to break, and have high bone density. If you get enough calcium when you're young, your bones are more likely to be dense and strong for your whole life. So drink milk and eat other calcium-rich foods!
Make a Candy-Colored Rainbow
But back to our density rainbow: Plain water is less dense than water mixed with other stuff, such as dissolved candy (sugar). In this experiment, you'll dissolve small and large amounts of candy into water. Then you can carefully layer the different-colored waters in a glass.
The water that contains only two dissolved candies will float on top of the water mixtures that contain four, six, eight, and 10 dissolved candies. Why? The water mixtures that are less dense (fewer candies) will float on top of the layers that are more dense (more candies).
What you need:
- Water
- Microwave-safe measuring cup
- Microwave
- Five small cups
- A clear glass to display your rainbow
- A wide spoon
- Skittles in these colors: red, orange, yellow, green, and purple
What to do:
- Warm a cup of water in the microwave for about 30 seconds. (Ask an adult for help with this step.)
- Put 2 tablespoons of warm water into each of the five cups.
- Cup 1 will be red: Add 2 red Skittles.
- Cup 2 will be orange: Add 4 orange Skittles.
- Cup 3 will be yellow: Add 6 yellow Skittles.
- Cup 4 will be green: Add 8 green Skittles.
- Cup 5 will be purple: Add 10 purple Skittles.
- Allow the Skittles to dissolve in the cups for 1 hour. (It may take longer for them to dissolve. Using warm water will help.) Remove or ignore the waxy film that will float on the surface.
- When the candies are entirely dissolved, begin with the purple cup. Pour the purple water into the clear glass.
- Use the backside of a spoon with the tip touching the side of glass to carefully add each new layer of color, beginning with green. Slowly pour the green water over the backside of the spoon so the green water rests on top of — instead of mixing with — the purple water.
- Repeat with the rest of the colors, in this order: yellow, orange, red.
- Your rainbow won't last forever so enjoy it while it lasts!
© Loralee Leavitt. Used with permission.
[Please note: By clicking on this link, you will be leaving this site.]
Note: All information is for educational purposes only. For specific medical advice, diagnoses, and treatment, consult your doctor.
© 1995- KidsHealth® All rights reserved.
Images provided by iStock, Getty Images, Corbis, Veer, Science Photo Library, Science Source Images, Shutterstock, and Clipart.com


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23 Comments on "12-Step Social Media Program for PR Pros"
September 24, 2007 at 1:36 pm
I have been following the same process, wht you just mentioned… is that coincedence??
September 25, 2007 at 6:07 pm
Now that I've been "in the program" for a few years, I find the 12 steps too easy. What's next? How do I gt my blog to go from "interesting to a few" to "social media authority in Australia"?
September 27, 2007 at 3:12 pm
Lee, great list you've put together. There's another bullet point you could add, as a PR professional, that would be very helpful: setup a "persistent search" RSS feed. There are a number of services which let you specify keywords (e.g. client names and competitor names) that then keep an eye on the various news outlets and search engines. Whenever something new pops up, that post or article gets delivered to your RSS reader. There's more info on persistent search available over on our site. Handily enough, our
RSS readers have this tool built in, if you want to try it out.
The Attensa Team
October 6, 2007 at 11:15 pm
Very clever post. I have to say that I am a big fan of what Artur Page stood for. I am not a corporate PR practitioner ( I am a consultant), so alas, I don't qualify for membership.
October 9, 2007 at 12:33 pm
Interesting how the program comes full circle… Communicators Anonymous is built on the steps, but repairing foundation damage. Great post and steps to take initiative further.
October 16, 2007 at 8:55 am
OK, now how do you get them to take the first step? Intervention?
October 22, 2007 at 2:01 am
[…] 12-Step Social Media Program for PR Pros « PR, New Media, GTD – Lines from Lee I love it – a 12 step program for PR pros. Too funny. […]
October 25, 2007 at 7:38 pm
[…] readers who are interested in further exploring social media. Here's the full version of my 12-Step Social Media Program. I also would recommend the Facebook Business page. Check out It's All Free to explore how […]
December 5, 2007 at 10:41 pm
[…] Given Bob's passion for the subject and his "old media" background, I suspected he might like the chance to learn how some of these "new media" could support the organ transplant cause. So for the last month or so, Bob has been learning about blogging (using wordpress.com) and Facebook. After years of learning from Bob about news media, I was glad to have a chance to help Bob with his social media education. […]
January 22, 2008 at 12:50 am
[…] Why is free such a big deal? Because it helps to drive home the ridiculousness of spending several hundred to a few thousand dollars to attend a communications conference in which you learn about social media if you fail to take the next step and actually get hands-on experience. And it's why I developed my 12-step Social Media Program. […]
February 3, 2008 at 10:48 am
Finally opened a twitter account but wondering just how often I'll really use it🙂 And tell me how does the twitter fit with the what I am doing now in Facebook? Anyway thanks for the great info.
February 12, 2008 at 1:24 am
[…] Facebook. This is a remedial assignment, as it was part of Social Media 101, but if you haven't completed this step yet, now is a great time to do it. Then you can […]
March 13, 2008 at 11:27 pm
[…] 12-Step Social Media Program for PR Pros « Social Media University, Global (SMUG) Great post from Lee Aase of the Mayo Clinic on the practical ways to learn more and do more with Social Media (tags: howto socialmedia web2.0 learning smp lljl) Share and Enjoy: These icons link to social bookmarking sites where readers can share and discover new web pages. […]
April 10, 2008 at 9:54 am
[…] Try Lee's 12-step social media program for PR professionals […]
May 5, 2010 at 9:18 am
[…] Read 12-Step Social Media Program for PR Pros by Lee Aase, the social media manager at Mayo. Really, PR, social media, and marketing are becoming increasingly blurred by the hour. […]
April 5, 2013 at 9:05 am
Great post! I really like your comment about "spiritual awakening potential" and link to the DG website. I go to Bethlehem Baptist, so I definitely appreciate that. I recently started working at a medical device manufacture ( http://www.cardia.com ) that make interventional cardiology devices and am starting to explore more social media options for us.


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Once in a while, we wind up with some items that haven't found their way to a good home (read: yours). It's tragic, we know. But alas, there's a silver lining, we've put all our stylish leftovers in one place for your easy picking. We've only got a few of each item in stock, so move fast before we run out.
Drawing on their fondest holiday memories for inspiration, our team of editors curated their favorite gifts for everyone on your list. From vintage watches to spectacular vacations, here are the unforgettable little luxuries and once-in-a-lifetime splurges that will inspire us all to make memories this holiday season.
They're standing by your side on your big day — here's your chance to show them how much you appreciate it. From stylish accessories to amazing finds like a 1963 Gibson SG Junior, this sale has everything you need to get your groomsman gift game on lock.
Each week, we bring you some of the very best of what's on offer at our editorially driven brother site. From apparel to accessories to footwear, these in-season essentials are as versatile as they are stylish.


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For its strains of homophobia and anti-Semitism, Egypt's Muslim Brotherhood wouldn't get my vote, but for its fight against both religious extremism and secular authoritarianism it gets my respect.
Posts Tagged: Islam
In a new special focus on Islamophobia, Foreign Policy In Focus interviews prolific author and professor John Esposito about prevailing political and media myths about Muslims and the Muslim world.
The United States has a real opportunity to encourage Islamists to express their frustrations through peaceful means.
Robert Pape compiles more evidence that foreign occupation, not Islamic fundamentalism, causes suicide bombing.
Recent elections in Bahrain and Egypt reflect a growing tendency among Islamist groups to turn away from the disruptive and toward the democratic.
A new book diagnoses the problems with U.S. public diplomacy toward the Muslim world.
The persistence of Crusader myths and their transposition into a Cold War framework help explain why the West is saddled with so many misconceptions about Islam.
The overriding religion in America is not the Judaeo-Christian tradition, it's nationalism.
Somehow Americans have missed the new that most Muslims don't hate the United States.
How did burning the Koran become the equivalent of building an Islamic center near Ground Zero?


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About two percent of Mississippi voters will have to show a driver's license or other ID before voting this November. They are people who mailed in voter registration forms since Jan. 1, 2003, are participating in their first federal election, and whose addresses have not been verified by election officials.
The secretary of state's office said postcards were mailed Tuesday to the 40,256 people who fit the categories to show ID. The most recent figures available show Mississippi had nearly 1.8 million registered voters.
Bills requiring all Mississippi voters to show identification have failed the past several years in the Legislature amid arguments about whether ID would help ensure election integrity or would be used to intimidate older voters who once had to pay poll taxes.
The ID requirement for first-time voters who register by mail came from the federal Help America Vote Act of 2002.
The valid forms of ID are:


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Multiple Sclerosis Health Center
What to Expect With Primary Progressive MS
For Mimi Mosher, a person with primary progressive MS, clarity first came when she lost her vision.
Her eyesight steadily eroded by multiple sclerosis, Mimi now lived in a near-constant dusk. The realization came at a scary time. "I was driving. I thought, I can't do this anymore. I had to pull off the road and let my friend drive," says Mimi.
Recommended Related to Multiple Sclerosis
Relapsing-Remitting Multiple Sclerosis
Most people with multiple sclerosis (MS) have a type called relapsing-remitting MS (RRMS). It usually starts in your 20s or 30s. If you have RRMS, you may have attacks when your symptoms flare up. These are called relapses. An attack is followed by a time of recovery when you have no few or no symptoms, called remission. It can last weeks, months, or longer. The disease doesn't get worse during these breaks. After 10 to 20 years, RRMS usually changes to a different type of MS called secondary...
Read the Relapsing-Remitting Multiple Sclerosis article > >
Until then, Mimi had been living "in a deep state of denial" about her advancing symptoms. As her primary progressive MS forced her to hand over her car keys, she remembers, "I knew I had to start planning for a future that included this disease."
Primary progressive MS: Uncertain futures
Tens of thousands of people in the U.S. are living with primary progressive multiple sclerosis. For them, planning for the future includes all the usual worries: raising children, planning for college, changing jobs, buying a home.
And a few more: Will I be able to walk? Can I continue to work? How will I afford all the equipment I might need? Will I end up in a nursing home?
Planning for future life with primary progressive MS isn't for the faint of heart. But there are practical strategies for dealing with the uncertainty and challenges of this chronic condition.
Feeling "left out in the cold" with primary progressive MS
People with primary progressive MS have a different illness -- physically and emotionally -- than other MS sufferers, says Rosalind Kalb, PhD, a psychologist with the National MS Society.
"The big thing I see is they feel left out in the cold." She's talking about all the advances seen with other forms of MS. "It's almost like the message is, 'it's not for you' -- not the new treatments, the new research. They're even feeling left out by health care professionals -- it's like 'we can't do anything for you.'"
The experience of primary progressive MS itself is different, too. Unlike people with other forms of MS, who have attacks followed by symptom-free periods, says Kalb, people with primary progressive MS have, from the beginning, been living with a disease that steadily progresses.
There's no "bright side" to primary progressive MS. But the absence of sudden attacks may make primary progressive MS slightly less unpredictable than other forms of MS, which can strike suddenly and severely.
"Still," says Kalb, "just knowing you're living with a progressive disease doesn't tell you how fast or how far."


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Current Students
Whether you're just starting out in your first semester or finishing your last and getting ready to graduate, you are now well on your way to establishing an exciting new career. Here you'll find the news and resources you need to be successful as a SAIT student. Check this page often for announcements and updates.
Check Your Drinking
Do you wonder if you drink more than other people your age? Check Your Drinking is a confidential online screening tool that can help you learn about your alcohol use and how it compares to other Canadian post-secondary students.
About the Check Your Drinking tool:
Contact SAIT's Student Development and Counselling at 403.284.7023 or drop by MA 205, Heritage Hall if you have questions or would like to talk directly to a counsellor about your alcohol use.
Get the SAIT app
Download SAIT's app for Apple iOS, Android and Kindle operating systems.
The app was designed with student feedback and has all new features including:
For instructions on how to download the new app, visit the SAIT app page.
Current Students
Coming Up
- Sep 05
- Sep 05
403.284.7248 or


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Learning and Career Center in Prospect Heights
Career certificate programs starting this fall.
Jump start your career. These are short programs that give you hands-on experience. Classes are offered during the day and evening. Scholarships and other financial aid options are available. Students have free use of computers, library, WiFi and more.
All classes are held at the Learning and Career Center. Easy access from Prospect Heights, Wheeling and surrounding areas.
Choose from eight credit certificates:
- Certified Nursing Assistant (CNA)
- Early Childhood Education Assistant Teacher
- Hotel Management
- Logistics
- Manufacturing Production (Core Certified)
- Office Assistant
- Phlebotomy
- Private Security
Certified Nursing Assistant (CNA) Certificate
Learn basic care skills for patient well-being in healthcare facilities.
- Earn $11.73 hourly average*
- View CNA program .PDF
- Schedule Options:
- September-December 2016; Mondays, Wednesdays, and Fridays from 8 a.m.– Noon, plus a mandatory, 40-hour supervised, clinical experience (Fridays) OR
- September-December 2016; Tuesdays and Thursdays from 5–9 p.m., plus a mandatory, 40-hour, supervised clinical experience (weekend)
Next Steps:
Early Childhood Education Assistant Teacher Certificate
Build skills in basic early childhood care and education. Qualify for assistant teacher roles in licensed child care facilities.
- Earn $12.93 Illinois hourly average*
- View Assistant Teacher program .PDF
- August 2016 to May 2017, Tuesdays and Thursdays from 6:30–9:10 p.m.
Next Steps:
Advance in the lodging industry and participate in front desk activities, sales and supervision.
- Earn $11.50 (entry level) to $22.93 (management) hourly average*
- View Hotel Management program .PDF
- August 2016 to May 2017, Mondays through Thursdays from 6–9 p.m. Financial Aid eligible. (FAFSA)
Next Steps:
Learn basic supply chain logistics for career growth in warehouse operations, transportation, material handling, and order fulfillment.
- Wide pay range by job function and experience. More details available.
- View Logistics program .PDF
- August 2016 to May 2017, Mondays from 6–8:40 p.m.
- A support course is available for qualifying students.
Next Steps:
Manufacturing Production Certificate (Core Certified)
Build core competencies of manufacturing production for entry level positions in manufacturing.
- $22.04 hourly industry average*
- View Manufacturing Production program .PDF
- August 2016 to August 2017, Mondays and Wednesdays ranging from 5–9:30 p.m., plus "Learn and Earn" 100+ hour paid internship with local manufacturer.
- Financial Aid eligible. (FAFSA)
Next Steps:
Prepare for entry-level jobs such as administrative assistant, secretary and office services assistant.
- Earn $16.99 hourly average*; Varies by experience and organization type
- View Office Assistant program .PDF
- August to December 2016, Tuesdays and Thursdays, 9 a.m.–Noon, plus a 70-hour, off-site internship
- A support course is available for qualifying students.
Next Steps:
Learn skills and techniques involved in the collection of blood from patients or donors for diagnostic testing.
- Earn $14.29 hourly average*
- View Phlebotomy program .PDF
- August to December 2016, Mondays and Wednesdays from 5:30–7:45 p.m.; January to March 2017, Tuesdays from 4–5:30 p.m.; plus a 3-week, full-time clinical internship
Next Steps:
Learn core skills used in law enforcement programs for entry-level jobs in the security industry.
- Earn $14.47 hourly average*
- View Private Security program .PDF
- August 2016 to August 2017, Mondays and Wednesdays ranging from 5–9:15 p.m. Financial Aid eligible. (FAFSA)
Next Steps:
* All earnings statistics from O'Net and the Bureau of Labor Statistics.


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We were so pleasantly surprised when we opened the box. The faucet is gorgeous, and packaged beautifully! It was easy to install, the directions were clear and useful. The faucet is a little taller than we had planned on getting but after using it, it is perfect. The handle is easy to use and we love the button that changes it from stream to spray. It does not revert back to a default setting each time it is turned on, it stays at the position you last used it. A very nice feature! The pull down sprayer is easy to maneuver and very very flexible. The only negative thing I can say is that with it being chrome it does show the water spots and we have to dry it off regularly. Other than that I LOVE it and would purchase it again in a heart beat. A side note: this faucet has way more pressure than our last one, don't know if that is the faucet or if our old one had some kind of water saver built in.
My Kraus faucet is excellent value for the money. I bought it for my new kitchen remodel. It's a focal point without intention as it's chrome gleams from the lights overhead. Its height and mass doesn't get lost on my 66'x47" peninsula--a perfect fit! The faucet is easy to handle in that the handle is easy to maneuver; isn't too small which is probably great for aging muscles. That sprayer has a lot of power. It's best to read the installation instructions as my contractor had to try 3x before he got it right but it didn't take him long. It appared to be easy to install since it only took him a few minutes to connect it. I don't know why but the water seems hotter than with my old faucet. What a breeze to fit a bucket un my Kraus..
- How did the color on site compare with the actual product? Exactly chrome
- Please tell us about the quality of the product. Solid brass except for the sprayer. The sprayer has a very good force; with sufficient hose length; no dripping; no leaking.
- How accurate was the on site description of the product? Completely accurate: over 18" high.
Overall I like this faucet, I chose it because of the good reviews given by other users here at Overstock. The one thing I don't like is the little rubber part on the pullout that changes the water flow from spray to stream does NOT stay on. It has four little extensions that are supposed to fit into the slots, They fit, but they don't stay in, after a few seconds you can see the part slowly start to come out.Twice I have found the part in the sink, and once it almost fell in the garbage disposer. I can't return it because the contactor tossed out the box with the paper work. AARRRGH. Wish the little extentions SNAPPED into place. I'll most likely use if for a while the replace it, there goes good money down the drain. Every pun intended.
After reading reviews we ordered this faucet. The price was right and we liked the look. Turns out ot be the Biggest mistake. The faucet leaks at the joint in the handle. We just redid our kitchen and it has gotten water everywhere and has already caused damage to our newly painted cabinets, etc. Overstock sent us a replacement - hassle-free - which we had to again have someone come in and install. Well, as of this morning the new one is leaking too. For the amount of money it is costing us to have to keep having a new one installed, I could have had a *** faucet. So disappointed and frustrated with this product I could cry.
This faucet is amazing! It feels very sturdy & well built. The handle glides smoothly & feels solid (which is a huge thing for me after testing many). The pull-put sprayer gets drawn back in very easily & is a perfect fit for the new larger stainless steel sink we purchased with this faucet. It is very tall & makes a beautiful focal point in the kitchen, which is what we were going for. I think my favorite feature is the spray button option: you only need to press it & it will stay in spray mode (even after it's been turned off & on again) if that's your preference. Press again, & it will go back to the normal stream, no hassling with keeping the button pressed down while in use. My father in law has been doing custom kitchens for over 30 years now & helped my husband install this last night. He was commenting on what a nice faucet it was & when I told him what I paid he couldn't believe it. I think I may have just gotten Overstock another customer!
- Did the color match the color displayed onsite? Yes
- How is the quality of the product? Wonderful
- Did the description onsite accurately describe the product? Yes
Many of the components of this faucet are actually chrome colored plastic, and not actual metal. The button that switches on the aerator only worked 1/2 way, and now has stopped working completely after only 2 days of use! I really like the height and look of the faucet, but it doesn't seem like a high quality/durable unit at all.
Very poorly made product. The spray head button quit working after 2 months; faucet leaked. Complete waste of my money.
- Please tell us about the quality of the product. poor
This faucet broke in just over a year. First it stopped being able to spray, then only a trickle would come out of it. Forget it. It's pretty, but don't buy it. Spend a little more and get something that won't be in a landfill in a year!
- Please tell us about the quality of the product. Seemed o.k., until it broke
The 5 star conscientious is something to consider when shopping for a faucet. i bought this unit for a replacement at a rental and was very pleased. Pros: -Well packed by O.com -Well packed by Kraus (faucet in protective baggy) -Well Constructed -Easy to Install - specifically, the water connectors which can often be a hassle (one slight issue mentioned in "cons") -Great Height for Tall Pots or shallow sinks -GREAT water pressure - easily filling stew pots -Ergonomic - Easy spray change selector -Sprayer Selector Nifty - Chose your spray and it stays! Stream or shower whatever your selection it stays even during low water pressure or turning off the faucet -Reasonable length hose - not so long that it gets caught on everything underneath your sink but long enough to easily rinse out a large farm sink. Cons: - Limited finish options - Lacking documentation for installation surrounding spring installation (the long spring which retracts hose) Simply said this is a Nice Unit and absolutely would recommend and consider again for future replacements.
- Did the color match the color displayed onsite? Yes
- How is the quality of the product? Very Nice
- Did the description onsite accurately describe the product? Yes
I knew I wanted a pulldown faucet, but it was a pretty daunting task finding which ones were good, and which weren't. There didn't seem to be an apparent reason for the differences between the *** and *** ones, and I'm glad to say that this Kraus faucet has got to be one of the best values. Installation: I've done minimal plumbing before, and this one wasn't too bad. It took me about 2 hours total to remove the old faucet and install this new one. It would've taken less time had I carefully read the instructions and not needed to undo/redo several steps. You'll need a couple of open-ended metric wrenches (at least, my metric ones worked). The hoses that came with the faucet worked fine with my water hookups (house built in 1999). Only complaint is that there was no clear marking which line into the faucet was for hot water and which was for cold. Operation: nice strong water flow. The return mechanism is a loaded spring along the spout's line, so it's pretty snappy. There is no magnet to secure the spout back into position. As another reviewer mentioned, the spout button is a "sticky" one, so you don't need to hold down the button if you want it to spray. Overall, I'm very satisfied with this purchase. Definitely improved the look of my kitchen and makes washing dishes less annoying :)
I had this faucet installed in my newly remodeled kitchen in September 2010. It's beautiful and I love the look. Luckily there is a Limited Lifetime Guarantee,as once a year, I have to the replace the spray nozzle head. Over time, the button that switches from stream to spray sticks and the sprayer head leaks. I would still rather make a phone call to Krauss, than replace the faucet. The Krauss customer service has always been great.
We are very happy with this purchase. Since we use it every day, it is wonderful to be so happy to use it! Great faucet!
- How did the color on site compare with the actual product? Product as pictured
- Please tell us about the quality of the product. Great quality.
- How accurate was the on site description of the product? Accurate description
Every once in a while you get more than you bargain for. THIS WAS IT. OUT STANDING! A real focus point in my kitchen. My double sink is right in front of the window. My husband installed.
- How did the color on site compare with the actual product? excellant
- Please tell us about the quality of the product. excellant
- How accurate was the on site description of the product? picture could not compare to real life
The faucet is nice and elegant. It works well. Have gotten a lot of compliments. My only complaint would be the height of the faucet. It is quite tall for a faucet. Its about 18-19in from the base of the sink. So, it took some getting used to. B/C of the height, there is a little bit of over splash, but its workable. Just need to have less water coming out of the faucet. Overall good buy, easy install. All parts were with the product. Would have liked if there was a 3-hole cover that came with it or could be purchased separately.
- How did the color on site compare with the actual product? Color is the same as the picture, chrome
- Please tell us about the quality of the product. the faucet is a really good quality better than the available products at our local home depot or lowes
- How accurate was the on site description of the product? okay, however, the height was a bit off
This kitchen faucet was exactly what I ordered. It is easy to use with one handle. It has a long hose to reach and the button on the head is easy to start the spray which stays on even when you turn the water off and on. It is a terrific faucet and I am very pleased with the quality. It was an excellent price for the product.
- How did the color on site compare with the actual product? Exact
- Please tell us about the quality of the product. Upscale product
- How accurate was the on site description of the product? Very Accurate
This is a beautiful faucet, all metal, well made. It feels nice to turn on and the sprayer is a great shape and works well. When you push the button on the sprayer, it changes to spray mode and stays that way until the button is pushed again, even if you turn it off and back on. I like that feature. My problem is that I am getting all wet when I wash dishes. We just had new granite countertops with a deep stainless steel undermount sink installed, but still there is too much splashing. The faucet is high up and if you run the water and try to wash a dish, it splashes all over the counters and your front, even if you hold the dish way down in the sink. I will try for another gooseneck that's not as high, I think.
It was a bear to put in because I have so many plumbing items under my sink and it definitely takes two if you plan to do yourself. If I could do over again, I would have a plumber do it, but I got stubborn and had to do it myself! The instructions are a little difficult to understand when it comes to the spring, you have to read between the lines, I read instructions so I really rely on them. HOWEVER, the quality of the faucet is nice, its size is large, make sure you have a large space if you have a small sink I would not recommend this faucet due only because of size. It looks really nice, now the test is to see how long it will last, hopefully there will be no disappointments there.
I had been looking for the right faucet for months now. The ones in the stores that I looked at were either too expensive or to small....I have a 43" sink. When I saw this faucet on Overstock and read all the reviews and noticed it had the spray lock feature I was sold immediately. This faucet looks fabulous in my kitchen and I love using it. I just bought all new appliances and granite countertops for my kitchen and I have to say that my faucet and gas cooktop is the most favorite of all. I love Overstock
I purchased this faucet while looking for a reasonable price and good quality product after reading these reviews. Most said the unit seemed to be a strong quality piece but the unit when first delivered looked quite large in size. I agree. I was a little taken back from the size but also installed it anyway. I really love it! I had never heard of the brand but lucked out when I found this unit since quality and cost were ranked high on my list. I recommend this product.
We are thrilled with this new faucet! It was easy to install, delivers great water pressure, allows filling of large stock pots or buckets. Looks beautiful in the kitchen. If I had to replace any other household faucets I would look for this brand again.