text:
Principles and Practices of Business Continuity:
Jim Burtles, KLJ, MMLJ, FBCI
Tools and Techniques (with CD ROM Tool Kit)
- Ideal for senior undergraduate, MBA, certificate, and corporate training programs
- Endorsed by...
- The Business Continuity Institute
- Comprehensive how-to guide with basic BCM principles and best practices, plus CD with 24 planning/analysis tools, including sample plans, checklists, templates, case studies, exercises, Web references
- Instructor Materials on CD, including PowerPoint slides, syllabus and instructor's manual
Published by Rothstein Associates, Inc.
320 pages, $99.00, ©2007,
- or Contact Phil to see if you qualify to receive a complimentary copy.
In addition to those highlighted above, this book includes additional important features:
- Ideal for senior undergraduate, MBA, certificate, and corporate training programs.
- Chapter overviews and conclusions; charts, graphs and checklists throughout
- Glossy of 90 business continuity terms
- Business Continuity Tool Kit on CD, including templates of a sample business continuity plan, evacuation plan, emergency response plan, crisis management plan; case studies and exercises; student assignments; Web sites; reader self-assessment
- Instructor Materials, including PowerPoint slides, Syllabus and Instructor's Manual for 8-weekcourse, with emphasis on student role playing
- Author is a business continuity management pioneer and legend
This comprehensive how-to guide captures the distilled wisdom and experience of Jim Burtles, a founding fellow of the Business Continuity Institute; an internationally renowned figure in business continuity with over 30 years of experience and teaching across 22 countries; and a veteran of practical experience that includes recovery work with victims of events such as bombings, earthquakes, storms and fires, along with technical assistance/ support in more than 90 disasters, and advice/guidance for clients in over 200 emergency situations.
As such, this book is a gold mine of practical information, based on solid theoretical underpinnings. It is an ideal combination of the practice of business continuity - standards, best practices, global perspectives - and, the process of business continuity - planning, development, implementation, and maintenance. Jim presents a clear picture of not only how to do what needs to be done, but why. By striking a balance between theory and practice, Jim's approach makes the reader's job much easier and more effective.
Illustrated with numerous charts, forms and checklists, the book covers business continuity management from start to finish: understanding risks; assessing impact and developing a Business Impact Analysis; choosing contingency strategies; emergency response processes and procedures; salvage and restoration; disaster recovery; developing business continuity plans, including those for business continuity, emergency response, crisis management, function restoration, and disaster recovery; maintaining long term continuity; reviewing and auditing plans; exercising and testing plans; crisis management; dealing with various personnel issues before, during and after a crisis; and working with a variety of agencies and people, including local authorities, regulators, insurers, fire and rescue personnel, and neighbors.
This comprehensive reference based on years of practical experience will ensure that the reader is in a position to engage in all of the activities associated with the development, delivery, exercise and maintenance of a business continuity program.
There is a glossary of 90 business continuity terms. The accompanying BCP Tool Kit on CD has 24 planning and analysis tools, including sample plans for evacuation, emergency response, and crisis management; scripts and plot development tools for creating exercises to test and audit plans; analysis tools for fire exposure, service impact, resource requirements, etc. It also includes checklists, case studies, and Web references.
See Contents tab for full listing of CD features.
For professional development or college classes the book is accompanied by a set of Instructor Materials.
I. CONTENTS: Book (see below for Contents of CD-ROM with BCP Tool Kit)
FOREWORD by Lyndon Bird, FBCI, The Business Continuity Institute (see Excerpt tab for full text)
INTRODUCTION (see Excerpt tab for full text)
- The Backlog Trap
- The Decision Point and Business Tolerance
- Micro Sufficiency
- Micro Sufficiency v. Macro Efficiency
- Organic Resilience
- The Basic Functional Relationships
- Protective Strategies
- The Tiers of Governance
- Business Continuity project champion
- A viable game plan
- Deliverables and other Outcomes
- Board level Motivators
- Scaling to Fit
- Standards and their Interpretation
- Hidden Benefits
- The Auditor's Role
- Risk Assessment Methods
- Grid Impact Analysis
- Risk Acceptance
- The Cost of Loss
- Loss of Profit
- Invisible Costs
- Investment Wisdom
- Basic Effects
- QwikRisk
- Risk Reporting
- Facilitated Business Impact Analysis
- Business Impact Analysis
- Fire Exposure Analysis
- Some Thoughts on Improved Fire Drills
- Fire Drills and Exposures
- The importance of timing
- Functional Analysis
- Compliance Issues
- The Range of Choices
- Business Continuity Strategies
- Strategy Selection Process
- Backup and Restore Procedures
- Command and Control
- Emergency Evacuation
- Communications
- Emergency Requirements
- Battle Boxes
- Contact Lists
- Site and Structures
- Equipment and Technology
- Documents and Records
- Electronic Equipment
- Process Equipment
- Technology And Support Services
- Systems Recovery
- Disaster Recovery Sites
- Work Area Recovery
- In-House or Third-Party
- Back Up Regimes
- Business Continuity Plans
- Emergency Response Plans
- Crisis Management Plans
- Function Restoration Plans
- Disaster Recovery Plans
- The Use of Planning Tools
- Relocation or Expansion
- Back to Normal; Reverse Recovery or Revacuation
- Resources and Facilities
- Review Process
- Auditing
- Capability and Confidence
- Testing Plans and Procedures
- Exercise Development and Delivery
- Cabaret Testing
- Internal Affairs
- External Affairs and the Media
- Health, Safety and Welfare
- Emergency Working
- Fatigue and Isolation
- Rotas and Rotation
- Rewards and Acknowledgment
- Counseling
- Relative Response Team
- Local Authorities
- Regulators
- Emergency Services
- The Community
- Insurers
- Competitors
- Neighbours
- Fire and Rescue
- Classes of Fire
- Fire doors
- Portable Fire Extinguishers
- Air (Hints and Tips)
- Fire Protection Systems
- Fire fighting in history
GLOSSARY OF TERMS (90 terms)
BUSINESS CONTINUITY TOOL KIT (see CD ROM with BCP Tool Kit below)
II. CONTENTS: CD ROM with BCP Tool Kit
This tool has been in more or less continuous use for about 25 years. During that time it has evolved into a useful general purpose tool for the business continuity practitioner. The majority of the questions are derived from actual incidents which have interrupted business operations, or put them under threat, at some point in time. While there is a strong emphasis on computer- based operations, the investigation process does cover most of the common physical risks which should be considered by the business continuity planner. However, risk investigation is largely a matter of common sense combined with an enquiring mind. Keep asking questions until you are satisfied that you understand what is happening, what might happen and what could cause it.
This was specifically designed to be used in conjunction with the functional analysis approach as described in Chapter 5. However, it can also be used as a support tool during the investigative phase of a normal business impact analysis. It covers the type of questions you need to ask those managers who are responsible for the core business units, functions or processes.
This tool was also developed for use in connection with functional analysis. It acts as a prompt when trying to plot the main functions of an organization. As it is a rather generalized tool you may want to add other items to the list before use in any particular industry which has unique characteristics or ways of achieving things.
This tool is another example of the type of worksheets which are used during the data- gathering phase data.
This checklist is designed to help the user identify the various types of data which may be classified as critical and require to be included within the backup regime.
This example is derived from a plan we prepared for a firm of consulting engineers with a number of regional offices. The basic template behind this plan has evolved over the past 20 years and has also served as a teaching aid on various training courses for business continuity personnel.
This is a tool for use when reviewing or auditing a business continuity plan. It provides an objective view of what are deemed to be the essential ingredients. A subjective view of whether those ingredients are practical and meaningful is also required if the review or audit is to be really effective in highlighting any shortfalls, redundancies or confusions within the text.
The original for this plan was developed as a direct result of the lessons learned from a series of terrorist attacks, culminating in the 9/11 event. It is based on certain assumptions which are stated within the plan. Clearly, in a disastrous event where there is no prior warning there is no requirement for an evacuation plan. The plan has been based on the assumption that there would be We have made the assumption, therefore, that we can expect twenty minutes warning and the plan is based on this assumption. Parts of the evacuation procedures can also be used to get people to safety under various other circumstances, such as a fire or any other threat to the health and safety of the building's occupants.
This checklist should be used to investigate and evaluate the various options for getting people to a place of safety in an emergency. The output of the investigation, using this tool, provides the input to an emergency evacuation plan.
This was derived from the same basic template as the business continuity plan. It would normally form a module within the overall plan but here it is shown as a separate stand-alone item. This also has been used extensively as a teaching aid, especially on emergency management training courses.
These notes are designed to help the emergency manager keep track of his, or her, activities and responsibilities during the first few minutes, or hours, of an incident. They are intended to supplement rather than replace a full emergency response plan.
The emergency response checklist provides a cryptic overview of the key activities during an emergency. It can be used by the administration section to keep track of events and perhaps act as a prompt in case anything should be overlooked.
This checklist is intended to be used by the technical team who are responsible for carrying out systems recovery testing as a part of the disaster recovery program. The original version was developed about ten years ago but the principles of trying to ensure compatibility and suitability of the recovery resources should still apply. The other important issue is the quality and reliability of the back up and the regime which produces it.
The sample crisis management plan was originally developed for a newspaper chain and was printed as a double sided, tri-fold document which could be slipped into a director's pocket, or diary; to be carried at all times. Indeed, these were so easy to produce that they kept a small supply at each one of their regional offices.
This is a data collection tool for use in conjunction with the fire exposure analysis concept as described in Chapter 5 where you will find full instructions on how to proceed with this technique. The resulting fire exposure analysis report should prove useful in establishing the need for some form of contingency planning or, at the very least, some form of document protection policy.
The original version of this tool was developed by Liz Taylor of Public Risk Management as a means of identifying the critical services delivered by a local authority. However, the principle of scoring key aspects and multiplying them to gain a distinctive score can be applied to any business environment.
The original version of this tool was also developed by Liz Taylor of Public Risk Management as a means of identifying the critical resource requirements for a local authority. It is a companion to the service impact analysis tool and is intended to be used in conjunction with it.
This tool is designed to assist the user in the selection of suitable plot lines as the basis of their exercise scenarios. It provides a number of basic ideas together with a rating system to help the scriptwriter select the most appropriate ones for different occasions and circumstances.
This checklist is designed to support the review and analysis process whenever the operation is moved to a recovery center. While it is designed as a post-event tool, it might be equally useful when reviewing a test, or a training exercise, which entails moving to a recovery site.
This document represents a typical script for an exercise designed to explore the manner in which a telecommunications company responded to a serious incident. It may provide the reader with some ideas about the layout and contents of a working script.
This checklist is for an exercise facilitator to make sure everything has been accounted for when preparing to deliver an exercise.
This log is designed to keep track of what happens during an exercise so nothing gets overlooked during the subsequent debriefing, reporting and reviewing.
This is a 'sanitized' version of an actual exercise report. It is included here as an example of the style and contents of such a report.
This is a suggested layout for an initial holding statement, suitable for use in the immediate aftermath of any incident which might be serious enough to attract the attention of others. It should be prepared as soon as possible after an 'incident' occurs, although one should avoid using that word in the description of the event.
- * * * PLUS * * * BONUS MATERIALS including:
- 16+ Helpful Articles
- Integrity Indexing Methodology Tools and Resources
- Operational Governance Tools and Resources
- Student Assignments
- Case Studies and Exercises
- Reader Self-Assessment
- Web URL References
Excerpt from the Foreword by Lyndon Bird, FCBI,
Technical Services Director, The Business Continuity Institute
As Technical Services Director of The Business Continuity Institute I am delighted to provide this foreword for what I believe will be a very important addition to the currently available literature on Business Continuity Management.
In fact, the author Jim Burtles is one of the few practitioners that have both the depth of knowledge and length of experience to write what might arguably be the most comprehensive review of the subject ever produced. I have known Jim Burtles since around 1986 and although we have never directly worked together commercially, our paths have crossed many times over the past two decades. When we both started in Business Continuity it was a little known subject largely restricted to IT recovery specialists. Jim and I shared both a hope and a belief that it could and would become something much greater. I believe it has exceeded our expectations and continues to do so on an almost daily basis.
Part of this success story has been due to an organisation that both Jim and I are very committed to - The Business Continuity Institute. The BCI was formed in 1994 and has gone from strength to strength. Jim and I share the distinction of being founder members of The Institute together with a handful of other UK-based practitioners. From such small beginnings it is now a major name in the world of Business Continuity. With nearly 4000 members in over 80 countries and a growing list of international Chapters and Forums, The BCI is increasingly being seen as the definitive voice in world Business Continuity Management.
Jim's contribution to this has been enormous--his unfailing intellectual rigour about his subject, his passion for persuading others of its importance and his determination to turn BCM into a mainstream management discipline has never wavered. When others might have thought of retiring Jim has just started on another challenge, the latest being this formidable "tour de force" through the complexities of Business Continuity.
Business Continuity certainly has its technical elements but it really fits the category of a mainstream business issue. It has its own standards such as BS25999 in the United Kingdom, NFPA1600 in North America and other national standards in Australia, Singapore and beyond. It has its own institutions such as the BCI and the Disaster Recovery Institute International (DRII), and is increasingly influencing government policy and regulatory regimes. It has a global reach and a resonance that is understood from Europe to America, from Asia to Africa. Its principles work for multi-national corporations and small businesses, for public as well as private sector organisations. Most significantly, it has its "gurus" and thought leaders - 0one of the best of these in my view is Jim Burtles.
I believe there is a growing awareness across the world of what business continuity really is and why it is so important to corporate survival. We have seen a real increase in high-profile events that have been broadcast on our televisions and in our newspapers, all of which have highlighted the benefits of good planning and response capabilities. We have an increased perception of threats, some of which we understand well, some that come as a complete surprise and others that, although known, shock us by the severity of their consequences when they occur.
In today's world there is a more global nature to these threats. Businesses have far more economic interdependency between regions than ever before. We invariably rely on longer supply chains for physical production of the goods we consume, and we increasingly rely on offshore outsourced operations for much of our service delivery and back office administration.
Probably the most global industry of all is the Financial Sector, and it is in this field that regulation, legislation and standards have really started to take hold. Compliance with a myriad of different requirement in different countries is making the role of the compliance professional both extremely challenging and increasingly risky. In this sector at least, BCM is now often being seen as a compliance issue rather than a risk, security or emergency planning issue.
There is clear evidence that there is a coming together of BCM thinking amongst the various financial regulators, which is likely to be a strong driver for more consistency. The Basel Committee on Banking Supervision, Joint Forum has issued seven high-level principles for business continuity (http://www.bis.org/publ/joint17.htm) that individual country regulators will look to enforce. The countries represented were: USA, UK, Canada, France, Netherlands, Hong Kong, and Japan, so although not universal it does represents most of the major players in the financial markets.
With so much current debate about the exact nature and boundaries of Business Continuity Management, this book puts it all into perspective and gives us an authoritative view from someone who has really seen and done it all during a long and outstanding BCM career.
Excerpt from the Introduction
In this book, we will explore the subject of Business Continuity Management; I intend to explain the basic principles and describe what I regard as good practice. On completing this book, the reader should be in a position to engage in all of the activities associated with the development, delivery or maintenance of a business continuity program.
We start by looking at how and why the subject came into existence, which leads naturally into some thoughts about the science behind the basic principles. The practical aspect opens up with ideas about launching a program and getting to grips with the operational risks and threats. Risk management is a well-established discipline and much of our work is often predicated upon the work done by others in this area.
Where business continuity is particularly unique is in the next stage of developing a practical understanding of the impacts and consequences of risk. This enables us to design an appropriate continuity strategy to meet the precise needs of the organization. Business impact analysis is an especially valuable contribution to the development of continuity and resilience in any enterprise.
We then move on to look at the basic continuity strategies and how to select the most appropriate one to meet the needs and the budget. This leads us on to considering the emergency response aspect which is about arranging and preparing to deal with a business interruption. Understanding the management and control of the effects and consequence of such an event leads us naturally towards the need to know something about restoration and recovery of facilities resources and equipment. Here again the business continuity manger needs to have basic understanding of a complex and well-established discipline.
We then move on to look at disaster recovery techniques which are the various ways in which the technical people can prepare to rebuild or recover the support services and functions. This is another area where the business continuity manager will need to rely upon the specialist skills of other people. So the requirement is to have a broad understanding in order to be able to call on their services and interpret what they are saying into meaningful terms.
Armed with a rounded knowledge of the prerequisites we then look at the development and construction of the actual business continuity plans. We examine the various types and levels of plans which are required to cover the various aspects of a disruptive event. In our model we envision five distinct types of plans, but there is no fixed rule about this. The plans and their format have to fit the needs, and structure, of the enterprise concerned.
Having covered the build-up towards, and the actual development and delivery of, the business continuity plans we next consider the longer term which is about raising awareness, applying the skills, looking after the resources and keeping the plans up to date. A review or audit program is then discussed as a means of ensuring the ongoing suitability of the program as well as its strategy, plans and resources.
With an established business continuity program behind us, in theory at least, it we next introduce the need for, and the know-how of, exercising the plans and testing their components. This chapter covered the most important stage of preparing to deal with a major disruption. Without testing we have no means of knowing whether our plans will work. Without exercising we have no way of knowing whether our people can cope.
Adding another layer of sophistication we then look at how to arrange for crisis management which is all about protecting the brand and image. Although crisis management requires the services of senior stakeholders for the actual delivery, it is the duty of the business continuity manager to ensure the arrangements are in place to enable it to happen.
We cover the need to deal sympathetically with personnel in the wake of a disaster before looking at the need to liaise with others. This liaison work can, and should, be started proactively in order to ensure there are no surprises. Obviously it will continue throughout an emergency and possibly for some while afterwards.
Anyone who has read and understood this body of work should, theoretically, be ready to tackle any aspect of business continuity with some degree of confidence. There is some subsidiary material which may bolster this confidence. These extra materials include a bunch of quotes you may use to garnish your own presentations and a glossary to make sure you are expressing yourself correctly. Finally there is a toolkit on CD-ROM which contains samples of all the materials you will need in the role of a business continuity professional, as well as a selection of supplementary reading material.
"An invaluable, comprehensive and practical guide to assist companies of all sizes with their Business Continuity Planning - written by a BC practitioner with years of experience to help others learn and avoid pitfalls."
- --Survive--The Business Continuity Group
"Jim Burtles is one of the few practitioners who have both the depth of knowledge and length of experience to write what might arguably be the most comprehensive review of the subject ever produced.
"Jim's contribution to Business Continuity has been enormous --- his unfailing intellectual rigour about his subject, his passion for persuading others of its importance and his determination to turn Business Continuity Management into a mainstream management discipline has never wavered. When others might have thought of retiring Jim has just started on another challenge, the latest being this formidable 'tour de force' through the complexities of Business Continuity.
"With so much current debate about the exact nature and boundaries of Business Continuity Management, this book puts it all into perspective and gives us an authoritative view from someone who has really seen and done it all during a long and outstanding BCM career."
- --Lyndon Bird, Technical Services Director, The Business Continuity Institute
"Business continuity-originally lumped together with other types of disaster recovery - is increasingly important in a world where all types of disasters seem to occur with increasing frequency. A look back at very recent events reveals product recalls, forest fires, earthquakes, storms, bombings, and floods, just to name a few. Each brought with it not only personal tragedies and dislocations, but also threats to the viability of businesses located in the disaster area(s). Businesses generally recognize the need to and importance of good planning in this area to ensure that they respond well to such incidents--especially with regard to mitigating damage and getting back to normal afterward.
"However, such planning is neither straightforward nor easy to do. There are many twists and turns along the path to a comprehensive and well-functioning business continuity plan. Those charged with this function always welcome a good reference to ease the task and ensure that as few loose ends as possible are left. Principles and Practice of Business Continuity: Tools And Techniques is just such a basic reference. Its author, Jim Burtles, has over 30 years of international experience in a wide variety of disasters that has equipped him to write an overview of what goes into business continuity planning and his book does this very well. Of particular value is the CD that accompanies the book - enhancing its value as a text and as a reference. The CD has 24 planning and analysis tools, including sample plans, checklists, and exercise guides, along with case studies, exercises web references, and more.
"Jim Burtles has made an important addition to the written materials available to business continuity planners. It is comprehensive without being tedious and provides an excellent base line for both planning neophytes and a useful reference for more experienced practitioners."
- --Security Management Magazine.
JIM BURTLES, KLJ, MMLJ, FBCI, is a well known international figure in the business continuity profession with 30 years of experience spread across 22 countries. He is a founding fellow of the Business Continuity Institute where he has served as a director for over ten years. As the original Standards Officer, he was heavily involved in the evolution of its professional standards and ethics.
He received the freedom of the City of London in 1992 and was presented with a Lifetime Achievement Award by his peers in 2001. During 2004 he worked with the Cabinet Office in the United Kingdom, helping to develop their guidance material to support the Civil Contingencies Act (2004). He also represents the business community on the London Regional Resilience Team which is the central coordinating body for London's response to an emergency.
Over the years, Jim Burtles has been involved with charitable works and was promoted in 2005 to the rank of KLJ, Knight of Grace within the Military and Hospitaller Order of St. Lazarus of Jerusalem, He has also been granted Membership of the Companionate of Merit in recognition of his work on behalf of the Order, MMLJ. The Order of St Lazarus of Jerusalem was founded in 1098, at the Infirmary of St. Lazarus during the First Crusade.
Originally a research engineer involved in the development of early transistor technology in the late 1950s, he joined IBM as a service engineer in 1969. During his eighteen years with IBM, he was at the forefront of the emerging business continuity profession. His first involvement with Disaster Recovery (or DR) was in 1976 as the field engineer responsible for repairing and recovering a critical banking system that had been struck by lightning. Later he became a systems engineer, advising customers on such matters as system performance and reliability. He went on to become IBM's disaster recovery country specialist before joining Safetynet as their principal consultant in 1987. (Safetynet was a leading small systems disaster recovery service which was subsequently acquired by Sungard).
In 1995 he was appointed as a director of Corporate Integrity where he was head of training until they were acquired by Adam Associates in 2000. Two years later he set out on his own as the principal of Total Continuity Management, where he now focuses on executive-level training and support for Business Continuity Management and the development of specialist emergency response skills.
During the early years he played a leading role in the development and expansion of disaster recovery principles and practices. Since then he has been instrumental in maturing those early pioneering methods into the professional skill set of the modern business continuity manager. When he first became involved in the subject there was no body of knowledge to refer to, nothing had been published. Indeed, very few people had even though about business continuity; so he set about inventing and developing ideas and theories to explain what the problems might be and how we could solve them. For example, the backlog trap, now accepted by almost everyone as a fact of life, was an early development of his which paved the way for a more constructive approach to business resilience.
His practical experience includes hands-on recovery work with victims of events such as bombings, earthquakes, storms and fires. This includes technical assistance and support in 90+ disasters, as well as advice and guidance for clients in over 200 emergency situations. Through his activities as a trainer and consultant he has helped to introduce business continuity and its related disciplines into both the public and private sectors.
A regular speaker on the international scene, Jim Burtles has introduced over 2,500 people into the profession through formal training programs, and provided partial or top-up training for another 800+ through workshops covering specific subject or skill areas. He has also helped a number of consultancies and service providers to develop their methodologies, tools and professional services. This includes the design of specialist risk management tools, training courses and bespoke services for niche industries as well as the training of staff and clients.
Jim Burtles has carried out business continuity assignments (a mixture of auditing, training, consulting and research work) in Australia, Belgium, Cayman Islands, Denmark, Eire, France, Germany, Gibraltar, Holland, Isle of Man, Italy, Jersey, Nigeria, Norway, Saudi Arabia, South Africa, Spain, Switzerland, Turkey, United States of America and throughout the United Kingdom.
Instructor materials on CD-ROM include the following for an 8-week course:
- PowerPoint slides numbered for each the 1-40 days of the eight weeks
- Syllabus and Instructor's Manual with outlines/notes
- Case studies; student activities, including role playing
- Test bank; weekly tests and final test; sample student score sheet
- Sample log sheet for cumulating test scores for each student
EXCERPTS FROM Syllabus
Course Description:
Based on the book Principles and Practice of Business Continuity by Jim Burtles, this eight-week course aims to provide the participants with a practical working knowledge of the subject. The varied content includes reading to expand their knowledge; lectures to support and direct their learning; assignments to cultivate their skills; reviews and discussions to reinforce their understanding; and regular testing to validate their progress. The accent throughout this course will be on the development of practical capabilities rather than the acquisition of an academic background. Note that the course time frame is based on the British system of students attending morning and afternoon sessions each day, but the course can be adapted for a 12-week US course.
Because business continuity is very much a hands-on, interactive discipline, students are encouraged to learn from practical exercises. Obviously, the degree of realism within these exercises will add to their usefulness as a learning vehicle. This point needs to be emphasized when asking the students to develop their own case studies.
The business continuity manager must always apply his or her disciplines to other divisions, departments or functions of the organization. Therefore we have built all of the case study work around the activities of a team of business continuity consultants. This approach provides them with the opportunity to act as external agents rather than integral members of the operation they are working with. It also implies they have to promote themselves and their subject, which again reflects the manner in which business continuity has to be delivered in both the commercial world and the pursuit of public service.
PowerPoint presentations support the delivery, numbered according to the day of use.
Objectives: By the end of this course the attendees should possess:
- A thorough understanding of all aspects of business continuity planning and business continuity management and related disciplines.
- Practical experience of delivering and supporting the complete range of business continuity deliverables from the initial introduction right through to building and operating a command and control centre.
- Competence in the subject developed through playing the roles of both the service provider and the service user.
- Knowledge of the subject based on exposure to the basic theory behind, and the principles underlying, the subject in all its phases and stages.
- Capability to take on a leading role as full-fledged business continuity professional.
Graduates from this course should emerge armed with the skills, knowledge and confidence to perform effectively as business continuity practitioners. They will be in a strong position to apply for qualified membership of a relevant professional body such as the BCI (Business Continuity Institute) or the DRII (Disaster Recovery Institute International). Furthermore, they will be fully equipped for engagement in all aspects of business continuity within a commercial environment or the public sector.
Notes from Instructor's Manual Describing Week Seven (days 31-35):
Now that students have learned to prepare the key deliverables, which are the various types of business continuity plans, we move on to look at some of the longer term issues such as maintaining the plans and putting them to practical use.
Day 31 (The Long Term)
The students should have read through chapter 11 of Principles and Practice before we introduce them to the entirely new concept of a Vulnerability Chronogram. The PowerPoint presentation (31 Long Term) asks them to work on the case study to develop a suitable BCM program for the year ahead, based on knowledge of other planned activities. This presentation and the subsequent student activity should occupy the whole morning. In the afternoon the students will be asked to engage in another long-term task which is concerned with utilising BCM skills, concepts and resources to assist in the management of a relocation or expansion project. This is introduced by means of a PowerPoint presentation (31 Applying BCM Principles) and should occupy them for the rest of the day.
Day 32 (Review and Audit)
Apart from reading through chapter 12, the majority of this day is spent on practical exercises. A short PowerPoint presentation (32 Review and Audit) introduces the subject of Review and Audit within a business continuity context. The students are then asked to prepare some checklists suitable for use in a BCM review. This should take them to the end of the first session. During the second session they are to extend this checklist for use as an audit tool. After lunch they go into case study mode and engage in BCM auditing. During the last session of the day they will present their audit findings to their clients and the rest of the class. At the end of the day there is just time to introduce a model of Disaster Actions or how business continuity modes of operation change over time with a short PowerPoint presentation (32 Disaster Actions).
Day 33 (Exercising and Testing)
Exercising and Testing is, perhaps, the most important aspect of any business continuity program because it is where the notional theory is turned into realistic practice. The day starts with a rather brief lecture on testing which is about the proving of the plans and ideas. Because testing is relatively straightforward we do not need to dwell on the subject too long. A PowerPoint presentation (33 E and T 1) defines testing and asks them to develop a checklist which they can share and discuss after lunch. During the last session of the day we move on to the rather more intricate subject of exercising which is where we develop the essential skills and learn how to improve the plans. The second presentation of the day (33 E and T 2) prepares the students for the following day's activities which will be the complete development and delivery of a simple exercise.
Day 34 (Exercising and Testing)
The whole of this day will be devoted to case study activity. During the morning the students will all be fully engaged in their consultant role, developing a script for the exercise which they will be running against their clients in the afternoon. These should be relatively short exercises, allowing plenty of time at the end of the day for the debriefing and feedback session. Although we are asking them to make notes, there is no need for them to prepare a proper exercise report at this stage. There will be an opportunity later, when the subject of feedback and reporting has been covered in class.
Day 35 (Reporting and Feedback)
The day starts with a lecture on exercise reporting and feedback using a PowerPoint presentation (35 E and T 3). The lecture ends with setting the students the task of developing a full scale exercise to be delivered next week. This activity should occupy the rest of the day, except for the end of week review and weekly test. The actual exercises will be run at the start of the next, and final, week of the course.
Contact Philip Jan Rothstein, FBCI (firstname.lastname@example.com, 203-740-7444) - a 25-year veteran in business continuity/disaster recovery - for a free, personalized consultation about your textbook requirements. Complimentary review copies are available. Visit the Rothstein Associates, Inc. web site and the Rothstein Associates Inc. Business Survival ™ Weblog.


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All Triathlon bike review: Page 1
Triathlete Buyer's Guide: Cannondale Slice 4
- By Triathlete.com
- Published Dec 16, 2010
- Updated Feb 19, 2013 at 11:23 AM UTC
Get the inside scoop on the Cannondale Slice 4 ($2,899) in this Triathlete Buyer's Guide Photo Gallery Spotlight.
Pro Bike: Leanda Cave's Pinarello FT3
- By Triathlete.com
- Published Oct 22, 2010
- Updated Oct 22, 2010 at 12:48 PM UTC
Get a look at the professional bike of Great Britian's Leanda Cave. Cave rode this Pinarello FT3 to a 10th place finish at the 2010 Ironman
Tri Bike Review: Focus Izalco Chrono Ultegra 20G
- By Triathlete.com
- Published Sep 16, 2010
Triathlete senior editor Aaron Hersh reviews the Focus Izalco Chrono Ultegra 20G, which retails for $5,000.
Tri Bike Head-to-Head: Giant, Specialized and Trek
- By Aaron Hersh
- Published Aug 18, 2010
Triathlete magazine senior editor Aaron Hersh studied the Giant Trinity Advanced SL, the Specialized Shiv and the Trek Speed Concept 9
Triathlon Bike Review: Scott Contessa Plasma
- By Liz Hichens
- Published Jun 21, 2010
- Updated Jul 21, 2010 at 4:41 PM UTC
Online editor Liz Hichens gives her impressions of the Scott Contessa Plasma triathlon bike. Like my fellow editors, I am often asked to
Triathlon Bike Review: QR Cd 0.1 Frameset ($3000)
- By Triathlete.com
- Published Jun 17, 2010
At first glance, the Quintana Roo Cd0.1 looks similar to many other high-end tri bikes: clean lines, narrow profile, hidden brakes and
Triathlon Bike Review: Fuji D-6 ($3,230 frameset)
- By Triathlete.com
- Published May 28, 2010
Fuji's most known for it's low to mid-price point bikes but Fuji is more than capable of producing a first tier race machine, and the

subset: commoncrawl


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Assos pride themselves on producing the best cycling garments available, setting industry standards since producing the first Lycra cycling shorts in 1976. Their Cycling Body Research & Development laboratory in Switzerland draws from over 350 years of expertise, and Assos' Advanced Ergonomic Pattern Design represents the pinnacle of cycling specific fit. Often imitated, never equalled.
A light winter tight for times when less is more. This "simple" tight fits comfortably with Assos legendary AEPD fit, and comes without a pad. This versatile garment can be worn over padded shorts, knickers or tights for comfort on cold winter days.
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Please remember to add postal time (2-3 working days) to obtain a complete estimate of delivery to your door.
You will receive an email to confirm when your item has been sent.
You can also check the status of your order and individual items by accessing your account details and following the prompts.
Please allow 10 working days from dispatch of your order before notifying us of any late deliveries.
It may be advisable to check with your neighbors to see if your delivery has been left with them, check any places it could be left such as: garage, porch, or behind garbage cans if it was too big to fit through your mailbox. Contact your local post office to see if the item has been returned to the depot as undelivered and awaiting collection.
Please see our returns policy.
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Does Building a Business on Someone Else's Platform Still Make Sense?
Earlier today, Munich-based "social gaming ecosystem" Scoreloop was acquired by RIM, the makers of BlackBerry. Yesterday, at the Apple Worldwide Developers Conference in San Francisco, Steve Jobs announced the latest update to the operating system that powers the iPhone and iPad, iOS5.
What these two events have in common is that they highlight the precarious nature of businesses that rely upon, or add value to, platforms owned and operated by other companies.
In the early days of Facebook, Twitter, the iPhone, and any other platform, entrepreneurial developers sought to improve the offering. Modern platforms offer open APIs to allow entrepreneurs to create a range of products and services that will draw in new customers, improve the platform and drive rapid growth.
The platform holders are taking advantage of the basic tenets of capitalism: encourage innovation, allow the market to decide and reward those who offer what customers want. Entrepreneurs choose to innovate around the platform, without being hidebound by the original vision for it. The platform holder can focus its resources on building the platform while allowing entrepreneurs to experiment with what customers really what.
New business models or services can rapidly emerge from this experimentation. Both Apple and Facebook were surprised, for example, by how quickly games became a critical part of the ecosystem. It happens because they had an open API. MySpace, which was less flexible for developers, struggled.
Investors were quick to jump on this opportunity. Companies sprung up to offer payments and offer walls on Facebook, third-party applications for accessing Twitter via iPhone or the desktop, social gaming features for mobiles and pretty well anything which any of the platforms did not already do well.
There is a solution: get out quick
It seemed like the ideal investment opportunity. Ride a wave with a low capital-intensity business. Provide services to consumers or businesses that would scale with the platform, such as payment providers or ad networks. Avoid the need to build big customer bases by letting the platform holders do it for you.
That strategy is now looking shaky. Apple had already scared companies like Open Feint and Scoreloop when it announced games centre in iOS4 last year. Facebook is just about to make Facebook credits mandatory, challenging the business models of the payment providers who had sprung up to service the social games companies. Twitter acquired TweetDeck and Tweetie, which was good for those companies but bad for their competitors.
Most recently, iOS5 has just announced a range of upgrades to notifications, instant messaging, tethering, photo editing and more which has just put dozens of app developers in a very precarious position. When the apps which these third-party developers create compete with services embedded for free in the operating system on which they work, is there a viable business model?
There is a solution: get out quick. Scoreloop, for example, provides a social game player for mobile games across multiple platforms. It has just been acquired by BlackBerry, which is lagging behind both IOS and Android for game usage. It is unclear how the cross-platform nature of Scoreloop will survive the acquisition.
What is clearer is that the investment thesis of supporting dominant platforms is looking increasingly shaky. As Facebook, Apple, Twitter and others grow to dominant positions, they are flexing their muscles and claiming the economic rent that goes to market winners.
If you have a business that supports one of these platforms, and you are lucky, they might buy you.
If not, it might be time to start looking for a white knight, or to find a way to survive when the platform decides to incorporate your functionality in its core feature set.


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Death. Taxes. Spyware.
10 tips to help you keep your PC safe from snoopers.
March 2008
by Robin Wark
Some things in life are inevitable. Even if you have only surfed the web a little, you have likely encountered spyware or its friend, adware.
In general terms, spyware is designed to track where you travel online. Adware creates targeted pop-up ads. At times these intruders can just be annoying, however they can also be used in such crimes as identity theft, which can result in you taking a big hit in the pocketbook. To foil these cyber criminal henchmen, you need to arm yourself with both knowledge and tools.
These 10 tips will help you fight off adware and spyware and keep your identity and your computer safe!
- Always install all Windows updates. Hackers are constantly finding ways to exploit vulnerabilities in Microsoft operating systems. The company frequently releases updates with "patches" to keep invaders out. You can set your system to automatically install updates or you can choose to do them as they come up. If you are unsure if you have the latest update, you can log onto windowsupdate.microsoft.com
- Download another web browser. Some browsers seem to be more susceptible than others to spyware-based hijackings. It is a good idea to use a couple of different browsers. There are a variety of browsers available, such as Internet Explorer, Firefox, Safari and Netscape Navigator.
- Install an anti-spyware application with real-time blocking. Real-time blocking applications1 offer you constant protection. If something potentially dangerous is trying to download, real-time blocking applications alert you and provide you with your choice of immediate solutions.
- Don't open attachments or links in emails from strangers. These emails can be stocked with dangerous spyware, viruses, links to dangerous sites or unwanted advertisements. You should consider installing a spam blocker2. It will quarantine the potentially unwanted messages and keep them away from your inbox.
- Be smart in your web surfing. If a site and its offers just don't feel right, it probably isn't and you should get out of there. If you are not the lone user of your computer or you have young people using it, you should consider installing a content filtering program3. This will block sites with inappropriate content, which often contain malware.
- Only download software from trusted sites. Corrupt, ineffective, or illegally licensed software could cost you in the end as you never know what is being downloaded along with it. It could be installing potentially destructive or invasive code onto your PC.
- Read software end-user license agreements. Yes, these can put a person to sleep and are chock full of legal speak, however they can tell you if you are agreeing to download a bundle that includes spyware or adware.
- Stay away from file sharing programs. Spyware and adware can piggyback along with music and video files onto your computer. Some parental control products have an option to block these applications4.
- Do not click on pop-up ads. Some of these ads make you think they will go away if you click a certain option, but you might be downloading something dangerous onto your PC. Always click the little "X" to make them disappear.
- Protect yourself in your travels. If you often need to use public computers, consider a portable anti-spyware application that can be loaded onto a U3 drive5. That way you know you will be protected no matter which PC you are using.
1 The following ParetoLogic anti-spyware products offer real-time blocking: ParetoLogic Anti-Spyware and ParetoLogic Anti-Spyware with Spam Controls.
2 ParetoLogic Spam Controls is a sophisticated spam blocking application.
3 ParetoLogic PGsurfer is an effective content filtering tool that also has many other features to help keep children safe online.
4 ParetoLogic PGsurfer can stop music, video, game and other files possibly containing viruses and malware from being downloaded.
5 XOFTspy Portable Anti-Spyware offers protection on the go as it can be loaded onto a U3 drive.
Microsoft is a registered trademark of Microsoft Corporation in the United States and/or other countries.


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MotoGP returns to Argentina with three-year deal
Updated: Friday, 05 Jul 2013 12:16 | Comments
MotoGP will return to Argentina next year after agreeing a three-year deal to race at the new Termas de Rio Hondo circuit, promoters Dorna said have revealed.
The race will be the first in the South American country since 1999, when Buenos Aires hosted the series.
"We will do our best to make sure MotoGP stays in our country for a long time," the promoters quoted Argentine tourism minister Enrique Meyer as saying after finalising the contract on a visit to the circuit.
Some MotoGP teams and riders are testing at the circuit in Santiago del Estero province, about 1,000km north of Buenos Aires, to gain data for a race that was originally due to feature on this year's calendar.
That round was dropped after a row involving Spanish oil firm Repsol, who sponsor the works Honda team, and the Spanish and Argentine governments.
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EB Fashion Blogger: U lala
Posted on Oct 15, 2013 by | Tags: Fashion, Ways to Wear, Spotlight | comments (2)
Our newest guest blogger post comes from the fabulous team of ladies at U lala. U lala is a fashion and lifestyle blog focused on the college-aged girl. They put together a fall look that is at once perfectly Earthbound and perfectly college-chic.
In their own words: "At U lala, we celebrate the kind of girl who oozes individuality, who lets her style tell her story, and who wears clothes as one-of-a-kind as her free spirit. In short—a girl who is decked head-to-toe in Earthbound Trading Co. She's so adventurous, spirited and worldly that we can't help but be reminded of the powerful women of the 1960's. For our shoot, we were inspired by the blossoming trends of fashion's most revolutionary decade and the confidence of the women who wore them. For the look we chose a swingy tie-dye tunic we styled as a dress, fit for any field-frolicking flower child, a felt hat that just screams Janis Joplin, knee-high leather boots with DIY lace socks and two oversized stone rings for a nod to mother nature. Matched with long-flowing locks and a fresh-faced glow, our model Emily encapsulates the casual-glamour of the 1960's decade that we adore so much."
We'll leave you with a few more shots from U lala's look. We love what they put together!
Nov 09, 2013 at 07:27 AM
Love the hat so cool!
Feb 24, 2014 at 10:25 PM
I'm a mom of 2 kids, and I think this look is so adorable! But maybe for a date with the hubby cuz it shapes the voluptuous rear! Why do I keep thinking that hat will easily blow off my head?? ;)


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Epilepsy, Migraines May Have Family Ties »
"Jan. 8, 2013 -- People with epilepsy have a higher risk for migraines, and now new research offers evidence of a genetic link between the two conditions.
The study confirmed that having a strong family history of epilepsy is a strong "...
No information provided. Please refer to the WARNINGS and PRECAUTIONS sections.
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Charlton Athletic Message Board
- Berkshire Yid by Berkshire Yid Dec 26, 2012 14:25 Flag
Hey fellow yidsters can we still say that? Sing what we want sing what we wannnnnnnnt we are tottenham we sing what we want.
Any who I've been away from the board for a while merry Xmas to you all yikes I have slipped right down in the prediction league.
Just heard the Friedel has signed a new deal glad to keep the
Fella aboard safe pair of hands between the sticks shrewd move IMHO by Boas anyone agree?
- Reply to
The Lane Tourby Berkshire Yid Nov 12, 2012 16:32Berkshire Yid Berkshire Yid Nov 12, 2012 17:23 Flag
i get what your saying john but if this is the case with AVB then why was he employed?
Surely if you was in Levy's shoes you would want the best man for the job? the right candidate to take the club forward?
Think about it you had just got rid of fan favourite Arry who gave your side its best finishes in the prem ever got you into the champions league for the first time.
Then you axe him and bring in AVB that didnt achieve anything with a club that had more money then your club and better players and then he gets sacked.
Arry on the other hand had nothing anywhere near the kind of money to spend that AVB did but Arry's results are better than AVB's Arry didnt have all the fancy screens or white boards he got the job done with a whisper in there shell like and a pot of jellied ells lol.
Seems strange that a man like AVB who pays so much attention to detail in the technical area of the game but still gets it wrong time after time he is supposed to be a master tatician but refuses to budge from the lone striker system that clearly does not work.
Kinda like getting rid of Yoda and bringing in a Ewok IMOH to use your Star Wars Analagy John.
- Berkshire Yid by Berkshire Yid Nov 12, 2012 16:32 Flag
first chance i have had to talk about this i recently went on a tour of White Hart Lane kindly bought for me as a prezzie from the missus.
and i must say it left me scratching my head abit when we went into the home dressing room there was white boards and tv monitors everywhere these apparently where put in at the request of AVB because we were told he is a strict tatician and anylises every minute of the game to get his tatics right, well if this is the case how come we are not top of the prem? and how come Arry did so well if he didnt have theSE aids?
So it begs the question is AVB THE RIGHT MAN FOR SPURS?
- Reply to
LAY OFF AVBby A Yahoo! User Nov 4, 2012 14:08Berkshire Yid Berkshire Yid Nov 5, 2012 15:18 Flag
Sorry venessalee but i agree with sfer AVB is never going to improve we have had some really shocking performances this season ie still no win in the Europa.
His appointment was a huge mistake from the start the guy obviously knows nothing about english football his arrogance in constantly sticking with a 4-5-1 with defoe alot of the time isloated up front other teams defenders can breath easy knowing he is no threat if the ball does not get to him.
I really hope levy swallows his pride admits he got it wrong and goes cap in hand to David Moyes.
- Reply to
WIGAN PREDICTIONby Layla Nov 2, 2012 14:21Berkshire Yid Berkshire Yid Nov 2, 2012 20:07 Flag
SB=15- 2-1 defoe
Berks Yid=4 1-2 defoe
- Reply to
NORWICH PREDICTIONS!by Layla Oct 30, 2012 12:51Berkshire Yid Berkshire Yid Oct 30, 2012 19:40 Flag
SB=13 1-2 sigs
joe=5- 3-1 (to the might tottenham! can't believe your bettin' against us SB) tut, tut! Dempsey to score.
Berks Yid=3 3-1 bale
- Reply to
MARIBOR PREDICTIONS!by Layla Oct 23, 2012 13:54Berkshire Yid Berkshire Yid Oct 23, 2012 16:00 Flag
SB=9- 1-1 ade
Berks Yid=3 3-0 ADE
- Berkshire Yid by Berkshire Yid Oct 19, 2012 05:31 Flag
UEFA clowns once again bottled the battle against racism yesterday by fining Italian giants Lazio just £32,500 for their fans' sickening abuse of Tottenham's black stars.
The paltry fine came just 24 hours after the 17 white officials who run Europe's governing body were urged to take "the strongest possible action" against the racist Serbian thugs who abused England's Under-21 stars.
UEFA had the chance to flex their muscles after Lazio yobs yelled monkey chants at Jermain Defoe, Aaron Lennon and Andros Townsend during last month's Europa League clash at White Hart Lane.
But the pittance of a punishment for Lazio is the latest in a long line of UEFA slap-on-the-wrist fines for acts of racism.
Five years ago, the Serbian FA were fined just £16,000 when their fans racially abused Nedum Onuoha in the Euro 2007 Under-21 finals in Holland.
Last year, UEFA ordered the Bulgarian FA to pay a measly £32,000 after their fans racially abused Manchester United striker Ashley Young.
And Porto had to cough up just £16,700 for chants aimed at Manchester City's black players Mario Balotelli and Yaya Toure.
Spurs defender Danny Rose was subjected to vile racist abuse on Tuesday, while Serbian yobs also hurled missiles at Stuart Pearce's players during their explosive 1-0 Euro 2013 play-off victory.
Furious FA general secretary Alex Horne stormed: "We call on UEFA to take the strongest action against the Serbian FA, their supporters and anyone found guilty of being involved in the numerous instances of violence and abuse."
Seriously One big joke Uefa have once again made idiots of themselves
- Reply to
Chelseaby not_blonde_really Oct 13, 2012 16:20Berkshire Yid Berkshire Yid Oct 14, 2012 08:55 Flag
What a boring Weekend with no prem footie no Soccer Saturday no MOTD no Super Sunday :-(
Roll on next weekend
- Berkshire Yid Berkshire Yid Oct 9, 2012 14:35 Flag
hahahahaha you crack me up sometimes Alan
- Berkshire Yid Berkshire Yid Oct 9, 2012 14:34 Flag
hahahahaha you crack me up sometimes Alan
- Reply to
PREDICTION VILLAby john Oct 6, 2012 11:19Berkshire Yid Berkshire Yid Oct 6, 2012 21:15 Flag
SB=8- 1-1 (euro hangover! defoe)
Remmah=4- 2-1-Ade
joe=3- 3-2 - Dempsey
Berks Yid=2 3-1 Defoe
- Reply to
Greece ?????????by A Yahoo! User Oct 4, 2012 21:36Berkshire Yid Berkshire Yid Oct 6, 2012 08:52 Flag
DE-JA-VU Feeling we seemed to play alot like that last season great in first half's never bothered coming out for the second quite worrying really.
Lloris looks like he needs more games under his belt made a couple of errors didnt have a whole lot to do really either way im not to bothered about Europa Prem is the most important.
- Berkshire Yid Berkshire Yid Sep 30, 2012 16:26 Flag
just watched the highlights again i can't help thinking that yesterday's game reminded me a bit of when old OZZY was in charge with the famous five attack and we used to score like 6 goals and leak 3
- Reply to
Could you Adam n' Eve IT!!!!!!!!!by sledge Sep 29, 2012 19:26Berkshire Yid Berkshire Yid Sep 30, 2012 15:54 Flag
As someone said earlier BAE will struggle to get bk in the team now.
Another Player who deserves credit is Naughton he has looked good every time he has played weseem to be pushing through some really good young talent atlast.
Any thoughts so far on who will get the young player of the season in know its still early.
- Reply to
PL Highlights on Facebookby Berkshire Yid Sep 30, 2012 10:29Berkshire Yid Berkshire Yid Sep 30, 2012 15:42 Flag
lol well just click no unless you did add them SB lol
- Reply to
Made me chuckleby Berkshire Yid Sep 30, 2012 14:33Berkshire Yid Berkshire Yid Sep 30, 2012 15:32 Flag
i fully agree SB he has got away with fergie time for too long about time officials stood up to him as i said in an earlier post his comments after the game was just dam disrespectful to us and stank of bad sportsmanship
- Berkshire Yid by Berkshire Yid Sep 30, 2012 14:33 Flag
check this photo sums up yesterday
- Berkshire Yid Berkshire Yid Sep 30, 2012 14:01 Flag
I agree that his positional play is abit lapse sometimes not getting close enough when marking making rash clearances and giving the ball away but he is young and he will be a tremendous player of the future.
I have just seen Fergie's comments and im really angry i consider them disrespectful to us he just expects helping hands from the officials when it suits him ie when united are losing and he wants 20 mins time added on the man is a disgrace such a sore loser.
- Berkshire Yid by Berkshire Yid Sep 30, 2012 10:29 Flag
dont know how many of you know bout this but there is a facebook page dedicated to Premier league highlights if you miss MOTD then this is the place to check out


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Definition of Shoulder dystocia
Shoulder dystocia: The baby's shoulder becomes wedged behind the mother's pubis, sometimes this happens because the baby is too big to fit through the birth canal.
Dystocia means difficult delivery.
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WAKEFIELD — Air National Guard Airman 1st Class Peter J. Duffy graduated from basic military training at Lackland Air Force Base, San Antonio, Texas.
The airman completed an intensive, eight-week program that included training in military discipline and studies, Air Force core values, physical fitness, and basic warfare principles and skills.
Airmen who complete basic training earn four credits toward an associate in applied science degree through the Community College of the Air Force.
Duffy is the son of Mark Duffy of Brackett Road, and Linda Duffy of Forest Street, both of Sanbornville.
He is a 2012 graduate of Spaulding High School, Rochester.
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Location, ST | website.com


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Welcome to the Texas Softball Community at ACTIVE.com. Feel free to ask for tips & advice, post recruiting wanted ads, general discussions and more. Visit our softball activities section for softball leagues, clinics and tournaments near you. Looking to improve your game? Checkout our selection of softball training tips
For Softball Teams & League software, check out our Sports League Management Software.
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Eli Wallach Was a Maestro, If Not a Movie Star
June 25, 2014
Eli Wallach wasn't a movie star.
He was an actor. There's a difference.
Nobody bought a ticket because Wallach was in a movie. But once in their seats, audiences frequently found that Wallach stole the show. He was the sort of supporting actor who made everything more interesting.
The Tony, Emmy, and honorary Academy Award-winning Wallach this week died at age 98.
He began his career as a New York stage performer — one of Lee Strasberg's celebrated "method" actors — and spent much of the 1950s doing live TV drama: Armstrong Circle Theatre, Goodyear Playhouse, and other examples of that so-called Golden Era.
His first big movie role was in Elia Kazan's controversial black comedy Baby Doll (1956), playing the Sicilian owner of a cotton gin who becomes obsessed with another man's virginal young wife (Carroll Baker). It was a typical Wallach performance for both its sly humor and its ethnicity – Wallach was a Brooklyn-born Jew, but spent most of his career playing a wide variety of nationalities.
He truly established himself playing the Mexican bandit leader in the 1960 Western The Magnificent Seven (which of course was an Americanized version of Akira Kurosawa's samurai classic, The Seven Samurai).
In a film and TV career that spanned more than half a century, Wallach seemed always to have a job. When movie work got slow, he kept busy guest starring on television, racking up credits in series as diverse as ER, L.A. Law, Nurse Jackie, Highway to Heaven, Law & Order, and Murder, She Wrote.
Wallach appeared in more than 50 feature films and nearly as many made-for-TV movies. Here are just a few of the titles — available for checkout from the Library — to which he lent his talents.
Baby Doll (1958)
The Magnificent Seven (1960)
The Misfits (1961): In this modern Western, Wallach got third billing behind Marilyn Monroe and Clark Gable. Directed by John Huston, the film is remembered today as the last film appearances by those two great stars before their deaths.
How the West Was Won (1962): Another Western, this time a Cinerama extravaganza with dozens of A-list stars. Wallach played a train robber in the final storyline, opposite good guy George Peppard.
Lord Jim (1965): Peter O'Toole played the title character in this adaptation of Joseph Conrad's novel. Wallach, true to form, played an Asian war lord.
The Good, the Bad, and the Ugly (1966): Wallach was Tuco, the "ugly" bandito, in this, the greatest of all spaghetti Westerns. His co-stars, of course, were Clint Eastwood and Lee Van Cleef. But Wallach's comic performance ran circles around his two squinty-eyed colleagues.
The Executioner's Song (1984): Though he excelled at eccentric characters, Wallach could play down to earth. In this excellent TV adaptation of Norman Mailer's book, Wallach played the uncle of Gary Gilmore (Tommy Lee Jones), a Utah man whose 1977 execution by firing squad led to the reinstatement of the death penalty throughout much of the U.S.
The Two Jakes (1990): The Jack Nicholson-directed sequel to Chinatown.
The Godfather: Part III (1990): Wallach plays an aging Mafia don who pretends to befriend Al Pacino's Michael Corleone but actually is scheming against him.
Article 99 (1992): This Kansas City-filmed black comedy about conscientious physicians fighting the corrupt bureaucracy at a veterans' hospital (a very timely watch right now) featured Wallach as a dying patient.
Wall Street: Money Never Sleeps (2010): In this sequel to the Oliver Stone hit of the 1990s, Wallach plays the patriarch of an investment firm who fears a new stock market crash is imminent.
About the Author
Robert W. Butler is a lifelong Kansas City area resident, a graduate of Shawnee Mission East High School and the William Allen White School of Journalism at the University of Kansas. For several decades he was the movie editor of the Kansas City Star; he now writes a movie-themed blog at butlerscinemascene.com. He joined the Library's Public Affairs team in 2012.


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At Easter, Baskets Filled with More Than Bunnies and Eggs
By Tracy Motz and Rachael Jarosh
For Polish immigrants and their families in Brooklyn's Greenpoint neighborhood, sheep have the place of privilege over bunnies in Easter's animal hierarchy.
The traditional lambs, known as baranek, aren't epicurean roasts but rather confections hand-carved in butter or formed in brilliant white sugar wearing tiny bows.
"I was known for biting their heads off," recalled Gosia Lewandowska, 30 years old, of her childhood love for the holiday food. At Driggs Meat Market, where Ms. Lewandowska shopped ahead of the holiday, neat rows of the little sugar-made lambs wrapped in cellophane sat in the shop's window.
The symbolic lambs are an essential part of Swieconka, the revered Polish tradition in which foods redolent of the Biblical Easter story are tucked into baskets, covered with crisp linens and carried to church on the day before the holiday for a priest's blessing.
"Every family does it a little differently," says 56-year-old Jola Lewandowski, the mother of Gosia. "But we always have the basics in our basket: sausage, salt, maybe a little pepper, dyed eggs, some bread, and of course a lamb. Everyone has a lamb in the basket."
Some celebrants prefer ornate lambs shaped by hand from butter. But Danuta Kurzyna, owner of Driggs Meat Market, said the butter-made version is difficult to keep refrigerated. In the Holy Week leading up to Easter, Greenpoint's most trusted Polish purveyors are already staggering under unusually high demand.
"Our butcher has to work on Saturdays and Sundays starting two or three weeks early to make extra sausage for the holiday," Ms. Kurzyna explained. "We are busiest on Thursday and Friday, just before the blessing of the baskets."
The house favorite sausage, called zwyczajna in Polish, was already missing from the hanging sausage line-up by Wednesday morning.
Just down the street at Syrena, a bakery rich with the aroma of sweet bread, customers stood in queues earlier this week for babka and poppyseed loaves. "It's our busiest week of the year," said Emilia Yaegel, the manager. "Even busier than Christmas. We'll have 12 girls behind the counter on Thursday and Friday and lines out the door."
She pulled the shop's version of baranek—a lamb-shaped cake decorated with sprigs of boxwood—from the shelf. "When I first came to this country, it took some getting used to the American bunnies and chickens for Easter," Ms. Yaegel. "In Poland, it's all about the lamb."
The centuries-old Swieconka tradition crossed the seas with Greenpoint's earliest Polish immigrants. It is believed to have pagan origins, but over time has been folded into Polish Catholic tradition. Each ingredient in the basket has significance, much like the seder plate at the center of the Jewish Passover meal.
"Its such an amazing tradition," said Ms. Lewandowska. "You're being grateful for the very foods that give you life, and they all reflect the glory of God. So you can look at it through a Catholic lens, or just as a human giving thanks for the foods that sustain us."
The religious symbolism of the foods is vital to the tradition. The lamb represents Jesus, while eggs symbolize the resurrection at the center of the Easter story. Salt and pepper reflect the zest of life. Then there is sausage—preferably rich, fatty ones—as a metaphor for generosity. Also included are bread, which rises in another nod to resurrection, and a relish of horseradish and sweet beets that signifies acceptance of the bitter and sweet of life.
Mrs. Lewandowski and her husband, Andrzej, raised their four daughters on Diamond Street in Greenpoint before moving further east more than a decade ago. But the family still returns to a local church, St. Stanislaus Kostka, to have their basket blessed with holy water at one of the crowded services offered every half hour on the Saturday before Easter.
"When we were young, there would be droves of kids, in their nice outfits, all the little Mary Janes clacking down the street," the younger Ms. Lewandowska recalls. "You would go into the church and it was always packed with kids and families. It still is."
There is a strong current of pride and even one-upsmanship involved in the basket ritual. "Everyone's looking inside to see what others have that they don't," said the elder Mrs. Lewandowski. "And it's not only about how you prepare the basket but about how you decorate it."
Basket decorations traditionally include pussy willows and boxwood, each representative of spring. But flowers, ribbons and more personal additions may be incorporated. "I have to put my feelings into it," said the elder Mrs. Lewandowski. "It's important. My grandmother did this, my mother did this, and I hope my daughters will do the same."


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The Experience Economy personal brand
By Michael Seaver, Director of Alumni Career Services & Engagement
In 1999, B. Joseph Pine II and James H. Gilmore wrote The Experience Economy: Work Is Theater & Every Business a Stage. Pine and Gilmore posited that future economic growth lies not in goods and services, but rather in the value of experiences and transformation. Businesses that create highly personal experiences for their stakeholders are the ones that will see significant growth of their consumer brand.
The same can be said for your personal brand.
I am very fortunate to speak with Thunderbird alumni daily about their careers and personal brands. Many alumni ask why do they need to develop a brand? Here are three reasons. A 2013 survey by Gallup entitled State of the American Workplace found that 70% of U.S. workers are "not engaged" or are "actively disengaged," costing the economy between $450 billion to $550 billion annually in lost productivity. Additionally, Daniel H. Pink's research for his book, Drive, found that humans are motivated by extrinsic rewards to a point – but, past that point, intrinsic motivation drives us to find autonomy in our daily tasks, the ability to master our chosen craft, and the need to feel a sense of purpose in that what we do has an impact on the collective whole. Lastly, a 2013 study by CareerXRoads found that only 18.1% of jobs are secured via job boards (24.5% are had via referral).
Because the majority of the labor force is unhappy, and wants to derive more intrinsic meaning from our work, the best path to job opportunities may not be online. Competition for desirable roles often relies on our ability to develop a consistent personal brand. And, through this brand, you must answer the questions: "What is the experience of interacting with you?" and "If we hire you, what are you going to do to transform our business?"
Landing the career of your dreams (corporate or entrepreneurship) is now, more than ever, based on:
- Living the Thunderbird Oath of Honor and "out-behaving" others by operating with integrity, being honest and trustworthy, and continually under promising and over delivering
- Remember that you're always "on stage" by treating every single human interaction as a pseudo-interview and a chance to generate value for others
- Living your personal brand in-person and online so that your stakeholders know what your key strengths are and why they should refer you to potential employers and clients
- Developing your emotional competence so that you influence people to act without positional authority; leaders today aren't command and control, they're connect and nurture
- Seeing yourself as a corporation that has a mission, vision and value proposition, and a defined plan to continually grow your skills, nurture meaningful relationships and market yourself humbly
Some say personal branding is about visibility, which leads to credibility, which may lead to trust. If someone trusts you, you're much more likely to land the job or secure a new client. Developing and living your personal brand is also about creating unique and highly personal experiences that generate value for those in your circle of influence. In the experience economy, you're continually on stage. Are you ready to develop a memorable brand that opens doors you previously thought impossible?
If so, contact me at email@example.com or +1 602 978-7080.


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8 Last Minute Gifts for Dad
Father's Day is around the corner and for those last minute shoppers, this is the gift guide for you! Guaranteed to be a fit for the young and hip dads out there, these items have been especially curated from my fave brands including the usual suspects, H&M, Zara and Club Monaco. Also throwing in some new faves like Warby Parker, Uniqlo, Everlane and We Wood. Take a gander at our must-have list; more after the jump!
H&M Blazer for the Dapper Dad – The perfect sport coat to add to his Spring/ Summer wardrobe.
Zara Combined Weekend Canvas Bag – A weekend bag that'll keep him looking stylish on his business trips.
We-Wood Watch – Made from recycled wood, feel good when gifting this classic timepiece to Dad.
Warby Parker Jasper Sunnies – On top of being uber affordable and fashionable, you'll also be providing a pair of glasses to someone in need.
Uniqlo Linen Cotton Tie – Because every Dad can benefit from a skinny tie in his closet.
Frank & Oak Burgundy Leather Belt – Known for their quality and affordable pieces, this Frank & Oak belt is a perfect finish to your Dad's outfit for Father's Day.
Frank & Oak Cardigan & Shirt Combo – Finally to round off our Father's Day gift guide, what Dad wouldn't love a soft cardigan and matching shirt? That's one less decision for him to make in the morning.
Wishing all Dads a Happy Father's Day! What's on your shopping list?


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Definition of at anchor in English:
at anchor
(Of a ship) moored by means of an anchor: thirty ships lay at anchor here the day before
More example sentences
- By the time they'd reached the top of the hills surrounding the harbor where the ship lay at anchor, she'd fallen hopelessly in love with Greece, the island and the taxi driver.
- At the ports of Los Angeles and Long Beach, dozens of container ships are stuck waiting at anchor or in a berth at any given time because there aren't enough dockworkers to unload them.
- The baton was transferred from her sister ship HMS Kent at anchor of Salalah, Oman after a concentrated programme of briefings, personnel and equipment exchanges.
Definition of at anchor in:
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It started with an Ironman, then an Olympian, then two.
As the secret has gotten out about Santa Cruz being a nearly ideal triathlon training ground, more and more elite athletes have flocked here to take advantage of its ocean access, hilly roads and web of running trails. But next winter the county may see its biggest influx yet of triathlon talent. A squad of as many as 10 recent and future Olympians is considering setting up camp in the area for four months to lay the foundation for the push for the 2016 Summer Olympics in Rio de Janeiro.
The group, all of whom have been training under coach Joel Filliol, would likely include 2012 Olympians Paula Findlay and Kyle Jones of Canada, Mario Mola of Spain, Richard Murray of South Africa, Vendola Frintova of the Czech Republic and Sarah Groff of the United States. It would also include Aptos native Tommy Zaferes, who has his sights set on Rio.
Zaferes said it was Groff, whose gutsy performance in London resulted in her falling just a stride short of a medal, who initiated the idea of moving the winter camp to Santa Cruz. In the recent past, the January-to-April camp has been held in Clermont, Fla.
"Over the years, I've spent a significant amount of time in training bases all over the world; I've trained in Australia, Switzerland, SoCal, Florida, Spain and Colorado," Groff wrote in an email from Banyoles, Spain, the current base for Filliol's group. "Due to the demands of our three sports and logistics (i.e. proximity of airport, transport, housing, etc), you end up with a wish list a mile long for all of the elements that you want to find in a location.
"To make matters worse, we suffer a bit from Goldilocks syndrome: The weather needs to be nice, but not too hot; we need a smallish community, but not too small; the terrain needs to be hilly, but with some flat etc. Needless to say, it is hard to find somewhere that hits all of our wishes, but Santa Cruz comes pretty darn close! If Santa Cruz was magically raised to 5,000+ feet and the ocean was just a smidgen warmer, it would probably be the most ideal location imaginable."
That said, one major obstacle may keep the group away. It's the same obstacle that has hindered throngs would-be Santa Cruz County residents before them: the high cost of housing.
Zaferes said the group has been looking for places in the Aptos area since the athletes will be swimming daily in the Aptos High pool and often running in the Forest of Nisene Marks State Park. Yet a rental house there can break the bank for athletes who will be paying their room and board mostly with their race winnings in a year in which they are trying to focus on long-term goals rather than short-term payoffs.
"Our budget is well under what most houses are going for in Aptos," Zaferes said. "But I'm doing everything I can to get our squad to train there."
That has included posting requests on Facebook, chasing any realtor connections and begging friends to free up their spare room for a few months. In all, Zaferes estimated the group would need 11 rooms for the team, its coach and a massage therapist.
Training close to home is an obvious incentive for Zaferes to make the camp happen in Santa Cruz, but he has an ulterior motive too. After just one camp in Clermont, he said he'd rather not go back.
"You can find something for any workout you want to do," he said of Santa Cruz. "In Clermont, there's only one hill and you have to go 10 times up the same hill. You do the same bike loops three to four times a week.
"Santa Cruz just has everything."
The camp had been held in Clermont in recent years because it that is where U.S. Olympian Jarrod Shoemaker lives with his wife, pro triathlete Alicia Kaye. They helped with housing and logistics and the site was convenient to a pool, roads and a running path. But Shoemaker unexpectedly left Filliol's camp in Spain last week, and Zaferes said he wasn't sure that arrangement would be back on the table this winter.
Even if it was, there's little denying that Santa Cruz has the training grounds of champions. Paul Matthews, who ran the second-fastest Ironman debut time, is credited as being the first elite triathlete to move to the area. More recently two-time Olympic medalist Bevan Docherty of New Zealand made it his home as did, briefly, 2012 U.S. alternate Matt Chrabot.
Groff, who recently started training under Filliol because she wanted to spend more time Stateside, said Santa Cruz came highly recommended to her by Olympic mountain biker Lea Davison. She said Davison does much of her winter training on its trails and liked the area's variety -- in both training and lifestyle.
"The goal of the early season training is to get in volume and strength; the trails, hills and ocean of Santa Cruz would do that perfectly and set us up for a successful season," she wrote. "While the training is our primary focus, it helps to have a community with nice restaurants, coffee shops, farmers markets etc. We can't train all the time -- a little balance is always needed!"


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It's the time of year when again when we say a fond farewell to our Y11 students as they head off on study leave prior to starting their GCSE exams.
Headteacher, Simon Jones, had a special message for the Y11s on their final day at school:
"What a brilliant bunch you have been! I've literally lost count of the number of teachers I have spoken to this year who have sung the praises of their particular Y11 class/classes. As a result, you've made my job much easier as collectively you've set the right example to our students lower down the school (with just a few exceptions on the trouser front!).
If you're looking for inspiration in the run up to the exams (and beyond), I can certainly recommend the book 'Bounce' by Matthew Syed. He provides a compelling argument for the power of practice and hard work in achieving success. It's not about the myth of talent, but the determination to put in the hours that really count.
However, as Prince Andrew recently pointed out in an interview with the Sunday Times, we must also be prepared to fail in order to learn. That's something I certainly agree with. I've experienced plenty of personal failures over the course of my lifetime and tried to learn from each and every one of them.
C.S. Lewis, poet and author of the Narnia Chronicles is quoted as saying 'Failures are finger posts on the road to achievement'. That's a pretty good way of looking at things in my view.
So, the formula for success seems to be a combination of hard work and a willingness to learn from failure. On that basis we are all capable of achieving our goals.
I'll finish with another quote, this time from George Bernard Shaw, playwright, author and co-founder of the London School of Economics. He wrote 'when I was young, I observed that nine out of ten things I did were failures. So I did ten times more work'
The very best of luck in the next stage of your life – hope to see most of you back in Y12.


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by Clifford Odets
May 11-26, 2007
Convergence Center for the Arts
This immersive examination of the economic and political systems which build and maintain class divides in the United States took place in a union hall with the audience sitting amidst the actors. With a capable and clever cast, Cripple Creek reinvigorated this seminal work of the American stage by expounding on the universality of its characters and circumstances.
The Press
Stageclick.com: "Ensemble Acting at its Finest"
Gambit: "United Cab"
The Cast
Blake Baudier (Joe)
Charles Vaught (Barnes)
Danny Marchese (Irv)
David Glasser (Miller)
Dennis McCann (Fatt)
Emilie Whelan (Edna)
Freddie Young (Gunman / Fayette)
Greg Hall (Clayton)
J.R. Fader (Benjamin)
Leah Wingate (Florrie)
Philip Yiannopoulos (Reilly)
Sean Mellott (Sid)
T.J. Toups (Agate)
The Staff
Andrew Vaught (Director)
Melissa Clark (Costume Design)
Andrew Kingsley (Production Manager)


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- Version 2.1 | Release Date: 2012-05-15 | Download
What's New in Version 2.1
• Added a backup alarm in case the active player doesn't play its alarm music (ex: you are using Rdio and your Internet connection is down when the alarm starts).
• Sleepytime can now shuffle your alarm playlist temporarily to make sure you wake up to a different song every day.
• Better support for Rdio.
• You can now tell Sleepytime to continue playing music when you get up instead of being forced to either snooze or stop the alarm music.
• Fixed: Launch should now be *much* zippier!
• Fixed: Sleepytime sometimes forgot the selected iTunes alarm playlist at launch.
• Fixed: In some cases Sleepytime prevented shutdown by relaunching the active player.
• Fixed: Wrong progress indication when using Rdio.
• Fixed: Non-functional "Play" button when using Rdio.
• Fixed: The volume slider sometimes displayed the wrong value.
• Fixed: The alarm preview button appeared even if the alarm wasn't preview-able.
• Fixed: The active fullscreen composition was reset when entering the Compositions preferences tab.
• Fixed: Much less logging.
• Note: Sleepytime is now 64-bit only.
- Version 2.0 | Release Date: 2010-07-05 | Download
- No changes specified


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Definition of lighthearted in English:
Cheerful and carefree: excited, lighthearted chatter
More example sentences
- He was very light-hearted, and he always knew how to make her laugh.
- He was never light-hearted about anything, but she made him feel like that whenever he was around her.
- He was so light-hearted it was impossible to stay angry at him for one of his jokes.
carefree, cheerful, cheery, happy, merry, glad, playful, jolly, jovial, joyful, gleeful, ebullient, high-spirited, lively, blithe, bright, sunny, buoyant, vivacious, bubbly, jaunty, bouncy, breezy;
entertaining, amusing, diverting
informal chirpy, upbeat
dated gay
- Example sentences
- The couple light-heartedly arranges for a local mystic, Madame Arcati, to give a seance and the unfortunate result is that Elvira returns from beyond the grave to make their lives miserable.
- The Data Protection Inspectorate does not issue permits light-heartedly, but if the permit has been issued, the database is secure.
- In agreement with previous reviews, I would like to reiterate that this is not a trip or tourist destination to be considered light-heartedly.
lightheartedness noun
- Example sentences
- It had a light-heartedness that was endearing and worthy of that Sherlock Holmes genre it so alluringly wanted to emulate.
- You wondered if your dream meant that the light-heartedness and joy of your life (your dog) was being killed off by the hideous situation.
- This light-heartedness is reflected in the national symposia's wanderings throughout the country's regions, where they are often entrusted to groups just beginning to form rather than to well-established groups.
For editors and proofreaders
Syllabification: light·heart·ed
Definition of lighthearted in:
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Two Washington County organizations received a total of $500,000 in grants from the Ohio Development Services Agency (ODSA) to combat homelessness.
EVE, Inc. was granted $50,000, while Washington-Morgan Community Action received a grant totaling $450,000.
The money given to Community Action will primarily be used in Washington County to temporarily pay rent and utilities for community members without a place to live.
Penny Martin, communications specialist for the ODSA, said the Community Action grant amount was so high because of the volume of people served.
"The grant amount is for three counties," she said. "They're serving more of the community."
In addition to the Homeless Crisis Response Program, which provided the Community Action grant, grants also come from the Supportive Housing Program, including the grant for EVE. Martin said the programs are recurring.
Fact Box
By the numbers
The Ohio Development Services Agency granted more than $26.3 million to help with homelessness.
Recipients in Washington County: Washington-Morgan Community Action, $450,000; EVE, Inc., $50,000.
Recipients in neighboring counties: Serenity House, Gallia County, $27,100; Scioto Christian Ministry, Inc., Scioto County, $71,000.
"The Ohio Housing Trust Fund allocates the money each year," she said. "These are long-standing programs."
Nearly 80 organizations across the state received grants from ODSA to help tackle the issue of homelessness. The agency granted more than $26.3 million to help with the issue.
Martin said Washington, Morgan and Muskingum counties will be served and that Community Action has partnered with the Muskingum Economic Opportunity Action Group and the Salvation Army of Zanesville.
Washington-Morgan Community Action Executive Director David Brightbill said the grant was part of a two-year program that started on Jan. 1. It isn't given in a lump sum either; costs incurred each month are reported to and then reimbursed by the ODSA.
Brightbill said the program has two phases.
"Phase One, which is probably used more in Muskingum County, is for individuals in (homeless) shelters," Brightbill said. "This is to provide assistance in getting them into permanent housing."
Brightbill said that Phase Two is a prevention aspect.
"(Individuals) could be living with neighbors, brothers or other family," he said. "They are in a situation where they aren't appropriately housed and could be being asked to leave. We get them started into permanent housing."
Brightbill was quick to add that Phase Two is temporary assistance; the support is just to help people get on their feet and started paying utilities and rent.
He also said that in Washington and Morgan counties there are limited options for housing, so the prevention part was the most important part in the two areas.
According to Brightbill, around 240 people will be helped through Phase One and about 65 people will be helped through Phase Two.
Brightbill said while many may not notice it very much, homelessness is a huge problem in the area.
"It's a continuing problem particularly in Washington and Morgan counties," Brightbill said. "There is a continuing and serious need for people not in appropriate housing. It's just an important program."
Other agencies in nearby counties receiving grants from the Homeless Crisis Response Program are the Serenity House in Gallia County, at $27,100, and the Scioto Christian Ministry, Inc., in Scioto County, at $71,000.