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I love Manny Pacquaio
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If Marg had beat Mosley, the fight would have seemed sellable. Marg got DESTROYED by Mosley, so that just took air out of the idea of them fighting for me.
Mental Toughness
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You want one?
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Gonna be more suspicious
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Pac is a drug cheat
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- We knew that Manny would probably not be holding like Mosley did.
- We knew that Margo would be coming in bigger than he was against Mosley.
- We knew that Mosley had more 1 punch power than Manny.
- Huge weight difference (17lbs), reach and height difference (~4.5") between Manny and Margo.
- We knew that Margo was weight drained for Mosley fight, not Manny fight.
- We knew that Margo was upbeat and very confident going into the Manny fight.
- We knew that Margo stepped into the ring knowing that he was in a lot of trouble due to the bricks found in his gloves against Mosley.
- We knew that Margo was coming into the Manny fight with something to prove.
- Manny had distractions coming into the fight (Congressman, ....etc)
- We knew that Margo had a great camp against Manny.
The way Manny beat Margo was different than Mosley. The way it started it looked like it could end up being a re-run of Margo vs Cotto but Manny never slowed down and actually hurt Margo....... Margo kept on pressing and Manny kept on hitting.
Last edited by ADP02; 11-15-2010 at 10:09 PM.
Ask my dad, I'm GAY!
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text: The owner Sunny is very affable person with a great warm smile. There are normally 2 chefs from China and occasionally ably supported by Sunny. My only gripe is that at times the quality of the beef in dishes needs a lot to be desired. Taste and presentation is good - great selection of Chinese staples.


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In a shocker, 80-year-old woman raped in Tamil Nadu
Salem: In a shocking incident, an 80-year old woman was allegedly raped by a 41-year-old man following which she was admitted to a hospital in a serious condition.
The woman, a widow, is battling for life at a government hospital here, police said on Saturday.
The accused Palanivel, a vegetable vendor, of Malliyakari in the district was detained by the local people and handed over to police who arrested him and slapped a rape case.
According to police, the woman was living alone at Gopalapuram in Malliakari. Around midnight on Friday, Palanivel, who has two wives and four children, went to the victim`s house and asked for water, but she refused.
Suddenly, he forced his way into the house, allegedly raped her and bit her private parts.
Local residents called an ambulance and rushed the woman to Attur Government Hospital from where she was shifted to Mohan Kumaramangalam Medical College Hospital here.
Doctors said the condition of the woman was critical.
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³Brand awareness of Spencer¶s & its comparative analysis with Big Bazaar &other retail organizations in Lucknow city´
Submitted to: Miss Chanjyot Kaur
Submitted By: Mohd Fahad Roll No. B57 Section- 1802 Reg. no. 10809577
First of all I would like to thank the Management at Spencer¶s Retail Ltd. for giving me the opportunity to do my 45 days project training in their esteemed organization. I am highly obliged to my project guide Mr. Shekhar Sharma (HR manager, Spencer¶s Retail Ltd.) for granting me to undertake my training at Lucknow. I express my thanks to all Staff of the branch under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable. My heartfelt thanks go to all the executives who helped me gain knowledge about the actual working and the processes involved in various departments. I have no words to express my feeling of deep gratitude, which I owe to SWATI OBEROI DHAM who extended me assistance, support and council without, which this project would not have been materialized.
PROJECT GUIDE Mr. SHEKHAR SHARMA MOHD FAHAD
I am lucky that, I got an opportunity for making the project report on ³Spencer Retail´. I visited the various concerns for 45 days and I prepare my project report on the topic ³Brand awareness of Spencer¶s & its comparati e anal sis with Big Bazaar & other retail organizations in L cknow city .´ and the study is divided into various chapters to get knowledge. I also considered some published material on the particular topic as well as about the concern. This helps me in boosting up my confidence and determination which will help me to face the situation in coming years. This report is written account of what I learnt and experienced during my survey. I wish, those going through it will not only find it readable but also get as useful Information. The main limitation of my experience was that I did not get the full and correct Information from the market, as many of the respondents did not answer to my questionnaire correctly and completely.
Sampath Group CFO Spencer¶s Retail is a part of the RPG Companies that deals with food. 463. CEAT Mahal. Technology Sector Arvind Agrawal ± President/Chief Executive Corporate Development and HR Ramesh Chandak . It operates through over 350 stores.K Mohapatra ± President/CEO. Vizag. fashion. lifestyle products. It consists of Spencer¶s Hypermarkets. Mumbai 400 030.P Goenka ± Chairman Emeritus Harsh Goenka ± Chairman Sanjiv Goenka ± Vice Chairman S Bannerjee ± President/Chief Executive Power Sector P.314 crores (2007) ± RPG Group RPG Enterprises. Aurangabad Durgapur and Kolkata R. India Mumbai. Calicut. Gurgaon. Lucknow. apparel. Management Team Overview . 8.INTRODUCTION Date of Establishment Revenue Market Cap Address Branches 1996 Rs. Maharashtra. Vijayawada.President/Chief Executive Transmission Sector P. Ghaziabad. Annie Besant Road. music and books. 10. It also offers services such as gift vouchers and easy loans in association with CitiFinancial Consumer Finance India Ltd. Spencer¶s Super.913 crores (FY 2007) ± RPG Group Rs.K Chowdhary ± President/Chief Executive Tyre Sector Subroto Chattopadhayay ± President/Chief Executive Entertainment Sector P. electronics. Worli. Dr. Spencer¶s Daily and Spencer¶s Express. Hyderabad.
..The Company has entered into a Technical Assistance cum Joint venture options Agreement with M/s. and Spencer Information Services are the subsidiaries. 2000 . The main objects of the company are marketing and distribution manufacture of Pharmaceuticals-Aerated waters and other food products.e. Mohapatra appointed as Managing Director w. 1995 . Kartik Pharmaceuticals Ltd. 450 lakhs consisting of 45. 10/.Hotels and Catering.f.Real Estates. Spencer Estates Ltd. an RPG group outfit.000 of equity shares of Rs.. Spencer International Hotels Ltd. Cosmetics. is proposed to be set up on a nation-wide basis. Vulcan Electricals Ltd.A new company has been named as RPG Guardian Private Limited and is on a mission to lop a highly regarded retail business in India by offering excellent service and value to customers. 1st April. Toiletries and allied Health and Beauty products. essentially meant to serve the small retailer.Spencer Industrial Fund Ltd has become a Subsidiary of Spencer International Hotels Ltd under provision of Section 4(1) (a) of the Companies Act. .. as a subsidiary of Spencer¶s. The total paid up capital of the company will be Rs. . 1996 . .Kellner & Co. The company has been set up on a 50 : 50 equity partnership basis.Imports and Exports . Fiesta Restaurant Ltd.Mr P. Ltd.Tea estater-Chain departmental stores-computer and computer services.K. Spencer Pharmaceticals Ltd.. .. Furnitures & Furnishing. A chain of retail drugstores..Travel and shipping..Trawlers and marine products processing.The Company's expansion into Food Retailing through the chain of Food World Supermarket started during 1996 made significant progress during the year. Dairy Farm International Holdings Ltd. 1998 . G.The company was established in the year.The Company will form a joint venture company.M/s Kellner Pharmaceuticals Ltd.Spencer & Company. .Marketing of consumer durables. . has signed a joint venture agreement with Dairy Farm International Mauritius (DFI) to launch a chain of large distribution infrastrucutre.each.During the year the company has entered into a Joint Venture agreement with DFI Mauritius Limited to enter yet another Retail Format. Spencer. dealing in Medicines.. 1997 . a major International retailing force operating in several countries. Spencer Consumer Products and Services Ltd.Company History YEAR EVENTS 1987 .00.F. 1956 and accordingly a Subsidiary of this Company also from 24th January.Foodworld has became a household name in three cities enjoying high patronage from its customers and suppliers..
technology. Products include food. Spencer's Retail is one of the country's fastest growing retail companies with approximately 2 million square feet of retail space and more than 400 stores in 65 cities. Spencer's Retail is a division of RPG Enterprise. India. When implementation is complete. music. Business Results Improved performance Increased scalability Ensured IT systems' availability Reduced space and power requirements Products and Services Sun SPARC Enterprise M5000 Server Sun SPARC Enterprise M4000 Server Sun SPARC Enterprise T5120 Server Sun Fire V490 Server Sun Storage Tek 6540 Array Sun Storage Tek 6140 Array Sun Storage Tek SL500 Modular Library System Solaris 10 Operating System Solaris Cluster 3. more than 350 stores will connect to the new system.2 Sun Storage Tek Data Replicator Software Related Customer Success Stories Out spark Increases System Uptime and Performance. lifestyle products. Cuts Power Consumption and Costs with Sun Server Solution Sun Unified Storage Helps Elanders Reduce Costs and Increase Performance Ivan Smith Furniture Deploys a Java-Based Reporting System from MCM Software View all Customer Success Stories . RPG Enterprises has annual revenue of $3. apparel.Spencer's Retail Based in Kolkata. The infrastructure includes Sun storage solutions and a remote disaster recovery site with Sun SPARC Enterprise and Sun Fire servers. and books. retail. Established in 1979. electronics. and entertainment. a business group with more than 20 companies in industries such as power. Customer Challenges Enable rapid business expansion Improve performance Add room for growth Ensure IT systems' availability Solution Spencer's Retail based its production environment on Sun SPARC Enterprise servers that run SAP ERP software.25 billion.
Group CIO.000 employees. Sun SPARC Enterprise Servers had the performance and scalability needed to sustain its business.000 employees. ³Retailing is a new business in this country. " ² Amit Mukherjee. Approxi ately two years ago. As the business matures. the products.Story etails Spencer's Ret il in Indi is in an enviable but challenging position instead of trying to generate new business. Spencer's Retail chose Sun SPARC Enterprise M5000 servers with four dual core 2. and t the employees to make it happen. The second benefit is that Sun has the technology to support a transaction-intensive environment. it has more than 350 stores and 15.The cluster is connected to a Sun StorageTek 6540 array through a Dell Brocade SW200E Switch. and space requirements. It just needed an IT infrastructure that could support rapid growth. Amit Mukerjee. Sun SPARC Enterprise M4000. and Spencer's Retail decided to pursue an aggressive expansion strategy. and Sun Microsystems. Sun's knowledge of the retail space in India. Spencer's Retail evaluated several possibilities. After an eight-month testing period beginning in early 2005. Group CIO of the RPG Group.1 GHz SPARC 64 VI processors as the center of its production environment. The solution also includes Sun SPARC Enterprise T5120. describes the challenge as part of the learning curve for retail development in India. and the company needed to upgrade before adding new stores. were also deciding factors. and Sun Fire V490 servers used to support both production and quality assurance functions. Designed for consolidation and virtualization. these systems deliver deliver 24/ mission reducing power. The company had the cusomers. IBM. the company installed the SAP ERP database software on two Sun SPARC Enterprise M5000 servers in a high -availability cluster with Sun Cluster 3. as well as its long history with RGP Enterprises. ASun StorageTek SL500 Modular Library System is used for data backup as well. . now called SAP ERP. RPG Group The company also needed an enterprise resource planning (ERP solution to handle critical processes such as supply-chain management. Sun SPARC Enterprise Servers bring mainframe-class utilization and efficiency levels to the open systems market. and reali ed the solution needed to run on high -performance servers. It decided to implement mySAP ERP. Supporting hardware partitions -critical services while and Solaris Containers.´ " One benefit for us with Sun Microsystems is its understanding of retail and its ability to architect a solution for this type of business. By 2004 the retail industry was growing rapidly in India. including servers from HP. it is struggling to keep up with explosive growth.2 software. the company had approximately 60 stores and 4. Current servers were at capacity. today. and they delivered higher performance at less cost. cooling. and it can provide us a solution that can handle large amounts of data so that business runs smoothly. the process matures. It decided to build its IT infrastructure on Sun sy stems for several reasons. and IT systems must evolve accordingly. The disaster recovery solution ensures business continuity with advanced failover protection.
It has already observed that data transactions run as much as five times faster on the new systems. . which will include Sun Fire V890 servers and Sun SPARC Enterprise T5120 servers running Solaris Cluster software connected to a StorageTek 6140 array. Good customer service is very important to us. And it estimates that its current solution can easily handle up to 1. high-availability solution the company envisioned. the disaster recover installation will provide the high-performance. Spencer's Retail plans to enhance its IT environment further with a new disaster recovery site. we work with it as a partner. Indranil Guha. Together with its new server infrastructure. Spencer's Retail can meet business growth with confidence. The company purchased the SunSpectrum Enterprise Service Plan to help support the ambitious project.000 stores.´ The company is meeting its initial goals for a high-performance solution with room for growth. ³We are always in touch with Sun. The company also appreciates that the more energy-efficient and compact design will reduce space and power requirements. It will also use Sun StorageTek Data Replicator Software software to mirror data between the production environment and the remote location. because we run our entire business on Sun servers. With its business processes running on Sun infrastructure.Spencer's Retail has rolled out its SAP solution to approximately 160 stores and expects to complete deployment to more than 350 stores by October 2008. head of the ERP data center at Spencer & Co. says.
technology evolved rapidly to support this growth. The hardware and software tools that have now become almost essential for retailing can be classified into 3 broad categories: Customer Interfacing Systems y Bar Coding and Scanners Point of Sale (POS) systems use scanners and bar coding to identify an item. . a recent development in this area. across the country. Spencer's Fresh. Today Spencer's offers its customers a customized and convenient shopping experience in 5 different formats. Over the years. 2. Spencer's Daily. Each format. who frequent our stores every month. and we're growing rapidly. trusted quality. during the turn of twentieth century as the consumer demand increased and the retailers geared up to meet this increase world over. And these qualities characterize all of our 100 stores. Electronic cheque conversion. y Internet Internet is also rapidly evolving as a customer interface. Spencer's is the shopping choice for millions across the country. great value for money and a wide array of products. processes a cheque electronically by transmitting transaction information to the retailer and consumer's bank.SPENCERS RETAIL LIMITED Company Profile Company Profile Spencer's retail is the largest* supermarket chain in India. Technology in Retail The ERP Initiative at Spencer's Retail Ltd. We at Spencer's offer a pleasant and delightful shopping experience by ensuring convenient store locations. We offer a complete range of products & durables.8 million to be exact. y Payment Payment through credit cards has become quite widespread and this enables a fast and easy payment process. removing the need of a customer physically visiting the store. use prestored data to calculate the cost and generate the total bill for a client. from toothpaste to even television sets. from bread to bed cover. Spencer's Super and Spencer's Hyper is differently sized and caters to the various needs of our consumers. namely the Spencer's Express. Today Spencer's has 100 stores spread across 25 cities with a retail trading area of more than half a million square feet.
Plus. . A larger number of visual merchandising tools are available to him to evaluate the impact of his stacking options To manage this kind of growth. while servicing the customer better. y Visual Merchandising The decision on how to place and stack items in a store is no more taken on the gut feel of the store manager. They enable consolidation of activities such as long term budgeting. An integrated supply chain helps the retailer in maintaining his stocks. getting his sup plies on time. managing which was very difficult. y Advanced Planning and Scheduling Systems APS systems can provide improved control across the supply chain. some of its stores are currently working on as many as four different legacy systems. all the way from raw material suppliers. Data warehousing and mi ing technologies offers n retailers the tools they need to make sense of their consumer data and apply it to business. preventing stock-outs and thus reducing his costs. monthly forecasting. It needed a solution to manage everything under one umbrella. it was necessary to move out of legacy systems. front and back office store systems and merchandising. Spencer's found that SAP came closest to fulfilling its needs. y CRM Systems The rise of loyalty programs. mail order and the Internet has provided retailers with real access to consumer data. So it engaged a team of experts to evaluate various solutions in the market. software packages are helping retailers not only in their locational decisions but in decisions regarding store sizing and floor-spaces as well. weekly factory scheduling and daily distribution scheduling into one overall planning process using a single set of data. Strategic ecision Support Systems y Store Site Location Demographics and buying patterns of residents of an area can be used to compare various possible sites for opening new stores. Project Shakti has been operating for the last two years out of Chennai and it has already gone live in seven States ± Andhra Pradesh (Vizag since 17 November 2006). as they didn't provide the scalability that was needed. right through to the retail shelf. Today.Operation Support Systems y ERP System Various Enterprise Resource Planning (ERP vendors have developed retail-specific systems which help in integrating all the functions from warehousing to distribution.
With ERP. Spencer's ERP datacenter is based out of Kolkata along with the business warehousing servers. These are intermediary servers to store data temporarily before moving it to the SAP Production server. The business processes covered under this are purchase. which has three elements ± People. they have deployed solutions lik SAS and SAPZone. 28% stores run on Oracle and 18% stores run on FoxPro. etc. high-availability is a challenge as the network over which the data travels from. except for the PoS billing system. This makes the task more challenging. as it needs to manage deployments in such a dynamic environment keeping pace with the company's exponential growth plans. sales. At the end of each working day. They are also using MySAP Business Warehousing BW 7. 2007). the businesses are divided into three entities (Spencer's. Dimensions and reports from the functional consultants. While their aggregated sales data goes to the SAP production server. inventory controlling along with financial accounting. and are gradually migrating the rest to SAP.0 for their operations in Books & Beyond. Music World and Books & Beyond). Maharashtra. For data processing. The Project leader from SAP India gathered the necessary KPI's. generate awareness and do change management. automation of the POS information. An important pillar of retail business is ERP.They are using the latest MySAP ERP IS Retail ECC 6. Gujarat. all stores and warehouses across all locations will be integrated wih its datacenter and shall be t working on a real-time basis. the non aggregated data goes to the business ware housing server for analytics at Kolkata. In its legacy systems. While some basic infrastructure is in place already. At RPG.Haryana (Gurgaon. the data is sent to the parent datacenter for processing and analytics. stock keeping. . GMROI (Gross Margin Return on Investment) etc. The People part is most difficult to manage as it needs to recruit. They use them to e do bill-value and time analysis. since 1 July 2008). Jharkhand. The latter helps them analyze customer buying patterns.0 for analytics. Spencer's business is basically procurement of articles from respective distribution centres (DC) and selling to customers. and Karnataka (Bangalore. train and motivate people constantly. Process and Technology. Based on these inputs he prepared a Data Model and the Blue Print. The challenges faced during the implementation are managing the different pricing procedures which change very rapidly. The former data helps them manage inventory. managing the promotions. they have 'staging servers'. they are gradually implementing business intelligence into their system in due course. Taking this Blue print as input the team at RPG was responsible in preparing the technical specs and also realize/develop the objects. Spencer's Retail has rolled out its SAP solution to approximately 207 stores and expects to complete deployment to more than 350 stores by October 2008. a datacenter to the store is not within its control and belongs to an external agency. since March 08. say. While 53% stores run on SAP. West Bengal. The DCs in turn would be procuring articles based on the site's need from different vendors. Eventually. They have followed SAP Methodology during the course of this implementation. high volume of information to be processed.
the stores also comprise book & music retailing.groceries. Some of these stores which have floor area of more than 10. bakery. home care. chilled and frozen foods. personal care products. Ready to Cook. The Spencer's stores are neighborhood stores ranging from 1500 less than 15000 sq.000 sq ft sometimes offer home care products. Besides. Vision To ³build Spencer¶s as the most professionally managed retail business in the country through: Excellence in all operating process.49 upwards). ft in size. soft toys. Building a unique retail experience for the customers´. bakery.specialty foods including international. of more than 15. processed foods (Ready to Eat. meat. These stores stock the necessary range and assortment in fruit and vegetables.000 SKUs across 35. chicken. office stationeries. chilled and frozen food. consumer electronics & electrical products. sugar free.. On an average. The company operates through the following formats: y The Spencer's Hyper stores are destination stores.. The merchandise ranges from fruits & vegetables. a Spencer's hyper stocks 70. electronic gadgets and IT accessories. fish. FMCG products). baby care. fmcg food and non -food. garments. Nurturing and facilitating a learning and growth culture. organic foods. ft.000 items.Woolworths is also planning to introduce the Ladybird range of Kids wear. home décor & home needs. basics in garments and limited range of electronics and electrical. y New Ventures Spencer¶s Retail has announced a tie -up with British retailer Woolworths Plc for exclusively selling its famous toy brand Chad Valley through its outlets. etc. .Operations Spencer's has retail footage of over 1 million square feet and over 275 Spencer's stores in 50 cities. Besides the Chad Valley range of toys (available at prices Rs.000 sq. staples and frozen foods and cater to the daily and weekly top-up shopping needs of the consumer. They offer everything under one roof.
The company has already reserved 1 million sq ft of space all over the country and will be creating close to 10.000 jobs in its different formats. The ³next´ place away from home or office to relax and indulge themselves. The company will be investing Rs.Mission Strives to exceed the aspirations of its customers for a healthy and fulfilling lifestyle by providing: The most innovative customer goods and delectable taste experience. 2. Spencer¶s Retail currently employs 4. Unbeatable value.500 people and has 6 million sq ft of space. 3. Major Investment plan 1. . It will be going in for a public issue within the next 12 months to raise capital for expansion. 4. The ultimate shopping experience.10 billion over the next three years using both internal sources and an IPO.
Spencer¶s aily: Small format stores conveniently located with a range of products to meet daily household needs. 2. Ghaziabad. Vizag. Durgapur and Kolkata. Calicut. The Company operates through the following formats: 1. 3. Lucknow. Vijaywada. Spencer¶s express: Food and grocery store next door.Formats of Spencer¶s outlets Spencer¶s has retail footage over 2 million square feet and over 400 Spencer¶s stores in 65 cities. Spencer¶s super: One of the largest supermarket chains in the food and grocery segment in India. 4. Gurgaon. . Aurangabad. Hyderabad. Spencer¶s Hypermarkets: A fast growing retail network of hypermarkets with large format stores in Mumbai.
. which caters to the entire daily shopping needs. It is about 4000-7000 sq ft in size and with a bright and friendly atmosphere.from regular groceries to fresh food and also weekly top -up shopping. Spencer¶s Daily saves the hassle of bargaining with the local kirana shop owners (because it offers the lowest possible prices).Spencer¶s aily Fresh Fruit Stall Market stall Manton Market The Spencer¶s Daily store is a friendly neighborhood store.
fruit and vegetables. . fresh masalas. cut vegetables/ready to cook. fruit juice. They are open from 7 am to 9 pm and also provides with home delivery. fresh Ghee. fresh Fish and meat. The Express stores stock dairy. fresh coffee/tea.Spencer¶s E press Spencer¶s Express is a store next door for the fresh needs at arm¶s length. fresh batter. These stores are around 1000 sq ft in size. fresh pickles. bread and bread products.
vegetables. air conditioned stores are well stocked with Fresh food of very best quality. milk. breads and much more. Spencer¶s Fresh is far better the regular sabzi mandis or local vegetables markets and at Spencer¶s. These 2000 sq ft. clean and tasty farm produce but also the lowest possible prices in the locality. yes even lower than sabziwala! . With an impressive range and a clean. bright and hygienic ambience.Spencer¶s Fresh Spencer¶s fresh stores provide with an enjoyable and convenient shopping environment in very own neighborhood. fruit. Fresh consumers not only do get fresh. such as fresh farm produce. eggs.
Chilled and frozen food. Fresh fruits and vegetables.Spencer¶s Super The Spencer¶s Super is the place to go for the monthly shopping. personal care products. About 8000-15000 sq ft. the Spencer¶s Super not only caters to the daily needs but also stocks home care products. . Bakery. in size. Baby care besides groceries & staples.
. Shoppers come here looking for fantastic deals across all categories. clean. in trading area. bright and functional ambience to shop along with the convenience of finding everything under one roof at the best value for money. Hypermarkets ensure a comfortable. more than 25.000 sq ft.Spencer¶s Hyper The Spencer¶s Hypermarkets are huge destination stores.
Currently. Fish and meat. the Spencer¶s name still evokes special memory of authentic quality at affordable prices. 365 days a year. RPG¶s total retail outlets are more than «« The total area of all Spencer¶s stores across the country is over «. The Spencer¶s hypermarkets. fruit and vegetables.20. bread and bread products. Spencer¶s currently has a national consumer base of over 48 million people. masalas. fruit juice.India¶s first modern format hypermarket was opened by Spencer¶s in Hyderabad in January 2001. Bakery. seven days a week.ft. the store ha s a trading area of 36. hee.) 1000 Spencer¶s Fresh Spencer¶s daily Spencer¶s Super 2000 4000-7000 8000-15000 Spencer¶s Hyper More than 25000 . fresh batter. ft.. Chilled and frozen food.000 sq. RPG¶s Retail activity comprises Spencer¶s Retail. who walk into the store every year. Books & Beyond and MusicWorld. personal care products. fresh coffee/tea. pickles. milk. located across the country.. Snapshot Different Formats of Spencer¶s Format Spencer¶s Express Stocks dairy. sq. Baby care products Miscellaneous Minimum Trading Area (sq. Located over an area of 1. fruit. vegetables. 145 years later. Roughly 1/3rd of the team are women. breads regular groceries home care products. are open throughout the day. Spencer¶s began its operations in India way back in 1863 and since then has remained a part of the lives of Indian consumers. RPG Cellucom.000 sq. Spencer¶s already employ over 9000 employees across 60 cities. eggs.ft.ft.
The Big Bazaar is the discount store which offers a wide range of products under one roof. global brands in fashion. aLL. it has opened the doors into the world of fashion and general merchandise including home furnishings. With the ever increasing array of private labels. sports goods and much more at prices that will surprise you. . utensils. The products include apparels and non-apparels such as utensils. sports goods and footwear. staples. cutlery. Depot. The Group's other formats include. Fashion Station. Shoe Factory. Blue Sky. It caters to every need of your family. you will definitely get the best products at the best prices . Top 10. grocery store and restaurants. futurebazaar. mBazaar and Star and Sitara. FMCG products and ready-to-cook products.that¶s what we guarantee. The Central offers a chain of stores including books and music stores. The Food Bazaar provides a range of food and grocery products ranging from fresh fruits and vegetables. sports and lifestyle accessories.com. Big Bazaar plans to add much more to complete your shopping experience. crockery. It also operates an online portal.Big Bazaar Big Bazaar is not just another hypermarket. And this is just the beginning. Brand Factory. Where Big Bazaar scores over other stores is its value for money proposition for the Indian customers. At Big Bazaar.
The group¶s prime focus is on retailing. The group had a turnover of Rs 2884. Vishal is one of fastest growing retailing groups in India. 1463. The group had a turnover of Rs. The group¶s philosophy is integration and towards this end has initiated backward integration in the field of high fashion by setting up a state of the art manufacturing facility to support its retail endeavors. The cost benefits that is derived from the large central purchase of goods and services is passed on to the consumer. and can be catered to under one roof. in 24 states across India. Calcutta) is today a conglomerate encompassing 180 showrooms in 100 cities / 24 states.Ram Chandra Agarwal .53 million for fiscal 2007. Its outlets cater to almost all price ranges.Other Retail Stores What started as a humble one store enterprise in 1986 in Kolkata (erstwhile. .43 million for fiscal 2006 and Rs.12 million for fiscal 2005. 90. The showrooms have over 70.000 products range which fulfills all your household needs. 6026. ft. The ishal stores offer affordable family fashion at prices to suit every pocket. It is covering about 29. under the dynamic leadership of Mr. India¶s first hyper-market has also been opened for the Indian consumer by Vishal. Situated in the national capital Delhi this store boasts of the singe largest collection of goods and commodities sold under one roof in India. Each store gives you international quality goods and prices hard to match. 146 sq.
The company was founded in 2006 and is based in Mumbai. fruits. Reliance Retail. AP. vegetables. lifestyle and home improvement products. travel services. The name Subhiksha means prosperity in Sanskrit. groceries. Ltd. As of January 2009. as well as on educational products and services. consumer durables.its turn over was 2305 crore in financial year 2008. apparel and footwear. professionally managed and vibrant organization.Reliance Retail. operates retail outlets in India. entertainment and leisure. It focuses on consumer goods.[1] He also plans to invest Rs. Its retail outlets offer foods. operates as a subsidiary of Reliance Industries. The company¶s outlets also provide vegetables.500 crore to increase the number of outlets to 2000 across the country by 2009. and farm implements and inputs. It has recently commenced operation in Kerala also. . has guided Subhiksha to deliver savings to all consumers on each and every item that they need in their daily lives. medicines and mobile phones. Subhiksha now has the pan Indian presence with stores across Delhi.vision to deliver consistently better value to Indian consumers. Subhiksha has been facing severe financial crises pertaining to liquidity. Ltd. Today. Subhiksha now has even opened Specialised Mobile shops called Subhiksha Mobile where mobiles are sold at a discounted price. fruits. It was started and is managed by R Subramaniam. 1997 with an investment of about Rs. It is also dubbed as India's largest retail chain. and flowers. Punjab. Subhiksha plans to open 1000 outlets by December 2008. This has led to the shutting down of a large number of stores across the Nation. it is a multi-locational. energy. Haryana. The retail chain has seen a considerable growth by offering goods at cheaper rates and there by increasing its customer base. Subhiksha was an Indian retail chain with 1600 outlets selling groceries. and health and well-being products. Maharashtra. 365 days a year. without any compromise on quality of goods purchased. UP. Gujarat. electronic goods. Ltd. an IIM Ahmedabad alumnus. 5 lakhs. Karnataka and TN. It opened its first store in Thiruvanmiyur in Chennai in March. India.
OBJECTIVES OF THE STUDY This project is based on the comparative study of consumer behavior towards Brand awareness of Spencer¶s and its comparative analysis with Big Bazaar & other retail organizations in Lucknow city. Cards & Music Department where as in the recent trend it's seen that the key players in retail industry are more emphasizing on the Garments. . as breathing. Objectives of the study are: To study about the Brand awareness of Spencer¶s. How individuals learn is a matter of interest to marketers. product attributes. psychologists do not agree on how learning takes place. The scope of my study restricts itself to analyze the organized retailer¶s profitability drivers on the basis of Garments. To analyze the organized retailer¶s profitability drivers on the basis of Garments. Gifts. scope of my study is also restricts itself to Lucknow city only. Cards & Music Department. The scope of my study restricts itself to the Brand awareness of Spencer¶s and its comparative analysis with Big Bazaar & other retail organizations in Lucknow city The . Gifts. SCOPE OF THE STUDY As learning is a human activity and is as natural. Home furnishings. Despite of the fact that learning is all pervasive in our lives. They want retailers to learn about their products. They want to teach retailers in their roles as their roles as consumers. Life style and footwear Department in their Stores. Personal grooming. how to use. but the marketer¶s objectives. maintain or even dispose of the product and new ways of behaving that will satisfy not only the consumer¶s needs. potential consumers benefit.
I went to the outlets of Spencer¶s. For the purpose of present study a related sample of population was selected on the basis of convenience. Big Bazaar & Vishal Mega Mart of Lucknow city and collected the data. The actual customers were contacted on the basis of random sampling. The data had been used to cover various aspects like price of various commodities available at Spencer¶s and Big bazaar. The questions included were open ended.Research Methodology This chapter describes the methodology of the study. Survey design: The study is a cross sectional study because the data were collected at a single point of time. an attempt has been made to present Brand awareness of Spencer¶s and its comparative analysis with Big Bazaar & other retail organizations towards the people. which is collected for the purpose of study. dichotomous and offered multiple choices. Research Period: Research work is only carried for 3 w k ¢¡ Research Instrument: This work is carried out through face to face survey &self-administered questionnaires. In collecting requisite data and information regarding the topic selected. is divided into 2 bases: . Data Collection: The data. This project is based on information collected from primary sources. After the detailed study. Sample Size and Design: A sample of 100 peoples & 3 stores was taken on the basis of convenience.
the chances of unbiased information are less. despite of fact constraints were at play during the formulation of this project. Nevertheless. The data has been collected directly from respondent & with the help of structured questionnaires. Primary Source: The primary data comprises information survey of ³Brand awareness of Spencer¶s and its comparative analysis with Big Bazaar & other retail organizations ´. The technique that I have used is pie graphs. Retailers were hesitant to disclose the true facts. So the sample of people & stores was not enough to generalize the findings of the study. LIMITATIONS OF THE STUDY In attempt to make this project authentic and reliable. Hence. The main limitations are as follows: Due to limitation of time only 100 people & 3 stores were selected for the study. Data Analysis: The data is analyzed on the basis of suitable tables by using mathematical techniques. The main source of data for the study was primary data with the help of selfadministered questionnaires. Bar graphs. . with MS Excel & SPSS. every possible aspect of the topic was kept in mind. Secondary Source: The secondary data was collected from Company¶s website and price list of the companies.
Have you visited Lucknow city Spencer¶s earlier? Yes No 90 10 Yes No .Survey on Spencer¶s retail What is the thought of people about Spencer¶s retail? 1. Have you heard of Spencer¶s? Yes No 93 7 Yes No 2.
Visited Lucknow Spencer¶s once. twice or more? Once Twice More than Twice 12 19 69 Once Twice More than Twice 4.0 70.0 Column1 Local shops Big Bazaar Any other stores . Peoples not visited to local retail stores? Local shops Big Bazaar Any other stores 10.0 20.3.
5. Spencer¶s products range available to customers? Spencer¶s Big Bazaar Vishal Mega Mart Others 3% 5% 15% 77% Spencer s ig bazaar Vishal Mega Mart Others 6. Spencer¶s in FMCG? Spencer¶s Big Bazaar Vishal Mega Mart 67% 25% 8% Spencer s ig Bazaar Vishal Mega Mart £ ¤ .
Spencer s in F & V? Yes No 22 78 ¥ ¥ Yes o .7. Spencer s in garments? Yes No 8 92 Yes o 8.
The consumers are not much satisfied of the offers introduced by Spencer¶s. FMCG products have major acceptance of all offerings of Spencer¶s among consumers. .Findings Spencer¶s have good brand awareness among the consumers. Big Bazaar has better promotional schemes than Spencer¶s. Big Bazaar have greater acceptance among the consumers in comparison to Spencer¶s. Big Bazaar has better product range than Spencer¶s.
They have huge music. They have a good customer base in the high class level income group. gifts and also in the home furnishing products. For this reason we have studied customer flows on an average of high customer flow days.Data Analysis and Interpretation ANAL SIS OF THE STUDY ON SPENCER RETAIL Types of Customer: Spencer is a major player in the Indian organized retail industry. cards or cookery departments. Flow of customer in different departments: Here we have analyzed the flow of customer¶s per day basis. Mainly they are focusing o the Men-Women-Kids n Apparel. TYPES OF TAR ET CUTOMER HIGH GRADE INCOME LEVEL MEDIUM GRADE INCOME LEVEL AVEREGE GRADE INCOME LEVEL 75% 20% 5% 80% 60% 40% 20% 0% HIGH GRADE INCOME LEVEL MEDIUM GRADE INCOME LEVEL AVEREGE GRADE INCOME LEVEL From the above the analysis it¶s revealed that though a very few numbers of low grade income level customers are visiting the garment section but in the gifts section we have found that the products are unreachable for the average level income groups. .
Value of Stock in the different department: VALUE OF THE STOCK DEPARTMENT (Rs) GARMENTS DEPARTMENT GIFTS DEPARTMENT MUSIC DEPARTMENT 760000 5050000 8060000 VALUE OF THE STOCK (Rs) GARMENTS DEPARTMENT GIFTS DEPARTMENT MUSIC DEPARTMENT The garment section is divided into Men. . The main products categories in Spencer basically the Music and home furnishing products related to gifts items. women and kids section as well as lifestyle accessories and shoe wears. They have all the major brands like Blackberry. Louis Phillips. It¶s noted that the gifts department consists of exclusive products. We have found that in the case of garments department customer flow is 350 per day bases and in the case of gifts departments its 600 to 700 per day basis.Inter-Department Customer Flow DEPARTMENT NUMBER OF CUSTOMER GARMENTS DEPARTMENT 350 GIFTS DEPARTMENT 700 MUSIC DEPARTMENT 900 Inter-Department Customer Flow MUSIC GIFTS GARMENT Inter-Department Customer Flow NUMBER OF CUSTOMER 0 500 1000 In Spencer we have found that the average customer flow lies between 650-700 on average high customer flow day.
Benetton. Bra Straps. Sunglass section for the brands like Ferrari. Code. Scrunges. 3. home ware and home furnishings that enterprises elegance. Kenneth Cole. Hugo-boss. Levi¶s. Fashion accessories for the brands like Tribal one. Nautica. Revenue generated by the different department: REVENUE PER DEPARTMENT GARMENTS DEPARTMENT GIFTS DEPARTMENT MUSIC DEPARTMENT TOTAL In 2007-08 (Rs) 2000000 4000000 6500000 12500000 . thus providing customers a high range product. 2. Guess etc. Watch section for the brands like Fast track. The gifts section is consisting of high class home furnishings and personal grooming products. The garments section includes: 1. GC. Artex etc. Hair Clips. Scott. Juniors. All these product range are exclusively for the High grade income level customers. Home Centre houses a wide range of contemporary and classic furniture. Earrings. Ginger in the women category and for the kids section they have brands like Bossini. Kids Fashion. Lee for in the men category. Casio. luxury and individuality. Mont blanc.Lee Coopers. Men¶s Jewelry. Teeny Tiny. Guess. Fire Fly. linen as well as other home accessories. Sarah. Anklet. Orchestra. Marie Claire. It¶s a one-stop destination for furniture. Melanga. Necklace. Adrika. Adidas etc. Skagen. Mojo. Aspen. odiac. Van Hausen. Parx. Bracelet. They are introducing it by the name of ³Home Centre´. Bangles.
In 2007-08 (Rs) 15000000 10000000 5000000 0 The average revenue earned per customer basis is more Rs.2000 averagely which is meant for a few Indians customers.15000. Findings: The products exclusively for a certain income level customers.800 to Rs. Comparison of revenue generated by the each department is taken into consideration on an average of high customer flow days. From the above analysis it¶s found that the av erage customers in the all departments are basically high grade income level customers. Suggestions: They are focusing a very few Indian customers and the most of the Indian consumers can¶t afford this price range. . Garment Department: Overview: In Garment department the products are mainly the major international readymade brands and price ranges lies between Rs. So if they want to increase their market share in the Indian retail Industry they should introduce such product range also which can be affordable for the medium level income groups and the main customer in the retail industry lies within it. Maximum products are unreachable for the medium and average income level customers.
. They are emphasizing on the low price mp3 and game cds where as there is also a demand for educational and movies cd-dvd¶s. Suggestions: Again the Indian retail industry is targeting the medium level income group people as its increasing day by day but the products in the Spencer store is meant only for the high class consumers which is very low in population in India. Basically they are gaining a competitive business at the age of piracy products in this industry. Suggestions: Spencer is earning more revenue by its music section. Also an important point is noted that though the volume is sufficient but the variety in product categories as a gift isn¶t sufficient. Music Department Overview: Music section consist of Music CD. Findings: In the Spencer we have found a wider range of glass made and metal products which are exclusive and also the quality isn¶t up to the price levels. the stock is sufficient to satisfy its customers but the price range is found very high as a gift product in this department.s.Gifts Department Overview: Gifts department is consisting of various product categories from home furnishing products to personal grooming products. In the music it¶s found that the collection of cd¶s and educational cd¶s low than the music games cds. Game CD & DVD¶s and also Movie DVD¶s. Also they have a very good collection in games cd-dvd categories at a low price range of Rs 100 to 200 whereas if anyone go to the open market the average price range is Rs 300 to 400 for the copyright product. Whatever. Findings: Spencer has introduced very low range cd & dvd¶s like ³Moserbear´ music and movie cddvd¶s and price range lies in between Rs 30 to 100.
Basically they have differentiated their customers on the basis of customers rather than their income level. Generally upper middle and medium class and also a good percentage of average income level customers visits their old departments. For this reason studied customer flows on an average of high customer flow days. Here we are analyzing which income level of customers are generally tended to purchase the products in Big Bazaar department wise: Percentage of customers flows department wise Type of customer High grade income level Medium grade income level High grade income level Garment section 10% 50% 40% Gifts Section 15% 55% 30% Music section 50% 40% 10% Cards section 7% 53% 40% 100% 80% 60% 40% 20% High grade income level Medium grade income level 0% High grade income level From the above details it is found that the garment section they are targeting the middle and average level of customers. .Analysis of the study on Big Bazaar In the Indian Retail Scenario Big Bazaar has a great success to create a revolution. Flow of high level of customers I music section is better than the other department. They are not promoting any major brands and they have their own brand towards the major brands in garments industry. Later on we will analyze these aspects. Flow of customers in different departments: Here we have analyzed the flow of customers per day basis.
Value of stock in the different departments: We have chosen 4 departments from Spencer¶s store and estimated the valuation of average stock with the assumption details provided by the branch operation stuffs. From the above figures its executed that flow of customers in garment department is relatively higher than the other departments. . Here we talking the customers who are generating revenues for these departments.Inter-Department Customer Flow Department Garments Department Gifts Department Cards Department Music Department Number of customer 1600 600 250 800 Music Department Cards Department Gifts Department Garments Department Department 0 500 1000 1500 2000 With the study of customer flow in Big Bazaar on an average of high customer flow day we came to know that it¶s basically lies between 2000-2500 customers per day. One significant difference is noted than the others retail is that they have placed their music department at the front of cash counters and introduced low range of music cds¶ and game dvd¶s for the all category customers which increased customers the flow in the music department.
3 to 17 crore value of stock bus it increase at the time of winter to more than 40 crore. . Value of stock of the others departments: In some big retails its seen that they are including some cookery. women and kids section. Big Bazaar is maintaining a low stock but more product categories in their gifts section and generating remarkable revenue from this.Value of the stock Department Garments Department Gifts Department Cards Department Music Department (Rs) 163000000 7500000 150000 580000 Val f th st ck (Rs Garments Department Gifts Department Cards Department Music Department The garment section is divided into men. In this section they are selling the old or rejected stocks of major brands at 40-50 % discount rate. They have also a discount section only for the garments. Normally they are maintain a stock value of 16. home furnishings and life style products in their gifts section. The value of stock in garment is being overflowed at the time of winter season and tends to double the value of stock.
¦ 2004-2005 2008-2009 . Their stock have a po tential to earn revenue from all categories as prices of products in this department lies between Rs 30.For this study we have considered average revenue of a high customer flow day by the income level customers. to Rs 400 approximately. Revenue per department Garment department Gifts department Cards department Music department Total 2004-2005 90000 42000 2000 19000 153000 2007-2008 300000 180000 1800 40000 521800 00000 500000 400000 300000 200000 100000 0 From the above study its revealed that at the time of inception of the organized retail in India in the year of 2004-2005. only the high grade and upper medium grade income level customers were tends to go the retails. So the maximum portion of revenues generates from these two groups only in the year of 2004-2005.Stock of music department is overflowed with low products. Revenue generated by the different departments: To find out the profitability drivers we have compared the revenue generated by different departments on the basis of 2004 -2005 to 2008-2009.
Facts and findings From the above analysis it¶s found that the average customers in the all departments are the all income level people in Big Bazaar. middle and average level income customers. Meanwhile their main customer base is upper. They have adopted tricks like ³Buy 2 get 3´. The stock in this section is fair to satisfy its customer needs and attracts window shoppers to become a potential customer. Garment Department Overview: In Garment department the products are mainly their own brands an price range lies between Rs 99 to Rs 800 averagely which is very reasonable for the middle class. Buy 3 get 5´ which looks like as if you buy 2 will get more 3 but the actual fact is that if you buy 2 products will get 1 free as total you will get 3. They have also a section they are selling the branded high class garments at a high discount rate of 50 to 60 percent.The change in revenue of garment department and in the gifts department from the year 2004-2005 to 2007-2008 is significant because Big Bazaar is shifted products towards the own manufactured brands and they became successful to establish their own brands in the garment retail industry. Suggestions: After discussing all the profit factors it can be suggest that as they have a good high income level customer level flow in the others departments like in the furniture and grocery department they can introduce a wider range of branded products in the garment section as this income is conscious about the brand that they are using. All the times they are giving special discounts on all the garments products. . A measurable changes found in the cards department is the revenues as well as the stock is decreasing day by day because of changing customer preferences towards information technology enabled services like SMS. average and also low level income group peoples. Findings: The main facts that we have found in the garment section is that Big Bazaar mainly focusing on the low range products with their own brands. MMS & E-mails. It¶s a very strategic and attractive offer specially adopted by Big Bazaar.
Music Department Overview: Music section consist of Music CD. Also they have a very good collection in games cd-dvd categories at a low price range of Rs 100 to 200 whereas if anyone go to the open market the average price range is Rs 300 to 400 for the copyright product. Findings: In Big Bazaar we have found that they are also referring home furnishing products.s. They are emphasizing on the low price mp3 and game cds where as there is also a demand for educational and movies cd-dvd¶s. A noted strategy is taken in gifts department is that they are selling a large varieties of products with a limited stock which helps them to implement a good stock turn over ratio and generating good revenue from this department. Basically they are gaining a competitive business at the age of piracy products in this industry. . Customer preference is changing day by day with the increased product categories. According to Big Bazaar now a days no one can define which section should be referred as a gifts section. Game CD & DVD¶s and also Movie DVD¶s. Suggestions: In the music its found that the collection of cd¶s and educational cd¶s low than the music games cds.Gifts Department Overview: Gift department is consisting of various product categories from home furnishing products personal using products. Suggestions: Big Bazaar can focus on stocks of gifts though the stock varieties is remarkable but within the same category the stock is not appreciable. Findings: Big Bazaar has introduced very low range cd & dvd¶s like ³Moserbear´ music and movie cddvd¶s and price range lies in between Rs 30 to 100. The whole gift section is able to satisfy the all level of income groups as they have a large collection of product categories but with a limited stock of same products. personal care and low range electronic products as gift products and basically it depends on the customers need and choice.
§ Average grade income level Medium grade income level High grade income level . The focus customer group is basically medium level income group of customers.Analysis of the study on Vishal Mega Mart Types of customer: There are three types of consumer in the Indian retail market. Here we are analyzing which income level of customers are generally tend to purchase the products department wise: Percentage of types of customer department wise Type of customer High grade income level Medium grade income level Average grade income level Garment section 10 60 30 Gifts section 40 50 10 Music section 60 30 10 Cards section 0 50 50 Type of customer 00 80 60 40 20 0 From the above details it¶s found that the customer flows in the garment section is relatively high rather the other sections. Vishal mega mart is a firm believer of that the middle class and upper middle class are the potential customer in their product categories. Flow of customers in different departments: Here we have analyzed the flow of customer per day basis. For this reason we have studied customer flows on an average of high customer flow days.
Its revealed at the time of study that they have 10 cash counters and they are making bills of more than 280 bills per day per counter on the above said days.Department customer flow Department Garments Department Gifts Department Cards Department Music Department Number of customer 900 250 100 300 Inter.Department customer flow Number of customer From the above figures its executed that flow of customer in garment departments is relatively higher than the others departments.Inter. Value of stock in different department: We have chosen departments from Vishal Mega Mart and establish the valuation of average stock with the assumption details provided by the branch operation stuffs.De artment customer flow umber of customer Music Department Cards Department Gifts Department Garments Department 0 500 1000 Inter. To determine the above study we have considered who are spending their money on purchase of products of above said departm ents. Value of the stock Department Garments Department Gifts Department Cards Department Music Department (Rs) 10340000 250000 75000 200000 .
Revenue generated by different departments: To find out the profitability drivers we have composed the revenue generated by different department on the basis of 2004-2005 to 2008-2009. The value of stock in winter season jumps to 18 to 20 crore and its 3 times higher than others season as normally they are maintaining a stock of 6 crore in the others time. The stock maintained in the gifts section. The value of the stock of the other department are relatively lower than garment department. The value of the stock in the garment department is relatively much higher than the others departments is relatively much higher than the other departments. .Value of the stock in the Garment Departments: Garments Department Gifts Department Cards Department Music Department The garment section is divided into men. For this study we have considered average revenue of a high customer flow day by the all income level customers. basically maintained for the high and medium level income customers. Music department is consisting of Music. women and kids section. In the cards department the stock increases at the time of Christmas an New Year eve as it¶s seasonal business according to the Vishal Mega Mart. movie and game cd & dvd¶s. Its found that the stock of game cd & dvd¶s is higher than the others.
Department Garments Gifts Cards Music Total 2004-2005 50000 5000 2000 1800 58800 2007-2008 180000 10000 1800 5000 196800 200000 150000 100000 50000 0 2004-2005 From the above study its revealed that at the time of inception of the organized retail in India in the year of 2005-2005. gifts and music departments as the stock is increased. In the case of garments. . A measurable changes found in the cards department is that the revenues as well as the stock is decreasing day by day because of changing customer preferences towards information technology enabled services like SMS. only the high grade and upper medium grade income level customers wear tends to go to the retails only. MMS & E-mails. the revenue is also increased with the market demand study of the year of 2004-05 to 2007-2008 and also its seen that product category in the gifts and music department is relatively changing with the increasing demand of new innovated products.
FACTS AND FINDINGS From the above analysis its found that the average customers in the all departments are the middle grade income level customers as Vishal is mainly focusing in this segment of customers. Garments Department Overview: Product lines and the quality of the products in the Garment Section are basically for the medium and average grade income level people and price range in this section is averagely lies between Rs. Suggestions: They should focus on this aspect by introducing more stocks and also a lower price range products in the gifts section that they can also generate revenue from lower grade income customers. Basically they are very conscious about the brand rather than the quality which isn¶t present in this department. Suggestions: Vishal is strategically targeting the middle class customer but there is also a rash of high grade income level customers in their stores. . They should focus on this aspect that they can turn mob into potential customer by introducing a various range of high class products in the garment department. Findings : In the garment section we have found that products categories are not focusing the high grade income level customers as the brand consciousness not presents in the floors.250 to 600.500 to 800. Gifts Department Overview: Product lines and the quality of the products in the Gifts Section are basically for the high and medium grade income level people and price range in this section is averagely lies between Rs. Findings: In the gifts we have found that stock of gifts items is very low and also products categories are not focusing to low grade income level customers and the gifts department is referred to high class products. The high grade income level people are very conscious about the brand that they are using.
Music Department Overview: Music section consist of music cd¶s, game cd & dvd¶s and also movie dvd¶s. Product lines and the quality of products in the music section are basically for the high and medium grade income level people and price range in this section is averagely lies between Rs.150 to 500. Findings: In the music section we have found that they are mainly focusing on the game cd¶s and dvd¶s and also the price range is also high. Again the collection of game cd and dvd¶s is considerable but in the case of Indian music cd¶s the stock level is not also upto the customer¶s satisfactory level. Suggestions: Vishal should concentrate on that the music industry is passing through a high competitive market with piracy world so the range should be such as the customer feel free to buy original cd¶s. Another point is that there should be a balance between the stock of their product lines in the music department.
On the basis of customer flows: We have considered the average of the high customer flow days. Flow of Customer per Day Store Name No. of Customer Vishal Mega Mart 1600 Spencer Retail 1200 Big Bazaar 2300
VALUE OF THE STOCK (Rs)
10000000 8000000 6000000 4000000 2000000 0
VALUE OF THE STOCK (Rs)
Vishal Mega Mart: From the study its revealed that the average customer flow is medium grade income level customers and average grade income level customers. Spencer Retail: The customer flows in this store is basically refers to the high and upper medium income level customers. Big Bazaar: They are focusing on the all income level customers but it depends on the departments wise also. On the basis of stock value: Comparison of stock value Store Name Garments dept 65000000 Gifts Dept 250000 5500000 75000000 Cards Dept 77500 175000 150000 Music Dept 175000 8060000 575000
Vishal Mega Mart 760000 Spencer Retail 163000000 Big Bazaar Garments Department:
The value of stock depends on the season. At the time of winter season it increases upto 2 to 3 times than the other seasons as the price of winter garments is relatively higher than springs-summer collection.
Garments dept
20000000 15000000 10000000 50000000 0
Garments dept
Vishal Mega Mart: The product in the garment section isn¶t exclusive and meant for the medium to average grade income level customers. Also they aren¶t focusing on major brands in the garment industry. All the products are unbranded and semi branded and don¶t attracts the high grade level income groups. However brand consciousness not present but the stock volume is able to met customer satisfaction. Spencer Retail: Product ranges are very high and meant for the high class consumers. In Spencer there is very low stock turnover ratio. Big Bazaar: They have their own brands in the garments department with a reasonable price for the upper medium, medium and average class income groups. Though brand conscious people will think at the time purchasing but customer are satisfied w the stock and as well ith as quality related to price. They have high stock turnover ratio. Gift Department: Vishal Mega Mart: They are not focusing on the gifts stock for the result customer flow and revenue from this section is very low and no point is gaining for the customer satisfactory level. Spencer: A wider range of products is found in gifts section for the all income le people. vel Though the variety in the product categories is high but the volume of stock in the same product is low. However customers are happy with the large number of collection of gifts items. Big Bazaar: A very large investment in the gifts section is found at the time of study. They are basically emphasizing on introduction of personal grooming products and home furnishing products in the gifts section. This department is solely for the upper class consumers and customer¶s satisfactory level is remark able.
the stock of game cd-dvd¶s is higher than the others and price range is relatively not for the medium and average income groups though they are focusing on this income group only and a result they failed to satisfy their customer needs. Spencer: It is having highest value in gift department. 200000 1 0000 100000 0000 0 Music Department: Vishal Mega Mart: Music department is consisting of music. Big Bazaar: Their music department is also consisting of music.80000000 60000000 40000000 20000000 0 Vishal Mega Mart Spencer Big Bazaar Retail Cards Department: Vishal Mega Mart: Stock in the department is taken care as relatively low and it¶s considered as a seasonal business. And also a remarkable change is noted that they selling very low range products within this ¨ ¨ Cards Dept . Big Bazaar: Stock in this department is taken care as relatively low and it¶s considered as a seasonal business. movies and games cd -dvd¶s and they have maintained a good balance between the stock level in all the categories. movies amd games cd -dvd¶s.
Spencer: Spencer is earning more revenue in this department than Big Bazaar & Vishal Mega Mart in music because it is of RPG group. They customer satisfaction level is high with the fulfillment of their needs.copyright product categories. 10000000 8000000 6000000 4000000 2000000 0 Music Dept © Vishal Mega Mart Spen er Retail Big Bazaar .
For promotional offers. . company should go for free gifts rather than going for other ways. Spencer¶s should introduce more competitive promotional schemes such as those in Big Bazaar. The product range of Spencer¶s should be improved in order to match that existing in Big Bazaar.SUGGESTIONS AND RECOMMENDATIONS In order to improve its business.
Threats y y Big Bazaar & Vishal Mega Mart are huge threats to Spencer¶s. Spencer¶s in FMCG sector. opportunities. opportunities. To develop better marketing strategy than retail outlets. To be accepted by the consumers in comparison to other retail stores. Strengths y y y Spencer¶s have good brand awareness among the consumers. and threats. Weaknesses y y y The consumers are not much satisfied of the offers introduced by Spencer¶s. It is the first stage of planning and helps marketers to focus on key issues. Strengths & weaknesses are internal factors. weaknesses. Big Bazaar has better promotional schemes than Spencer¶s. SWOT Stands for strengths.SWOT Analysis SWOT analysis is a tool for auditing an organization and its environment. Spencer¶s retail specialist marketing expertise. . Big Bazaar has better product range than Spencer¶s. Opportunities y y y To become better in the business of garments. and threats are external factors. Big Bazaar have greater acceptance among the consumers in comparison to Spencer¶s.
R.R. New Delhi Brown. Addison-Wesley Eastern Ltd. GVS et al. John Wiley and Sons Statistics for Business and Economics Research for Marketing Decisions Marketing Management Macmillan India.. a structure for decision making Applied Statistics Place of Publication Year Wiley Eastern Ltd. Quantitative Techniques for Managerial Decision Making .E. F. . New Delhi Prentice Publishing Co. New Delhi Green Pant E and Donald S. New Delhi. Wiley Eastern. Wiles Eastern New Delhi Shenoy. Book Name Research MethodologyMethods and Techniques Marketing Research.Bibliography Author¶s Name Kothari. Tull Philip Kotler.. Dunn Online Jean and Virginai A Clarck Hooda. C.P.
alvista. Search engines.google. www. Business world.search.yahoo.com www. Surey.Websites www.com www.com Magazines India today.rpggroup.com .com www.com www. Material profile of company.com www. Business india.scribt.Spencersretail.
Location of the Store: (a) Mall (b) General (c) Densely populated area 3. Store name: 2.QUESTIONNAIRE PERSONAL DETAILS NAME : Address: Gender: Phone Number: Marital status: Education: Profession: Questionnaire (General) 1. Which kind of customers generally visit at your store? (a) High grade income level (b) Medium grade income level (c) Average grade income level .
4. In which department stock is being taken care comparatively in a lightly way? (a) Garments (b) Gift items (c) Cards (d) Music 6. Does the brand consciousness of customers divert them to the different departments? Yes No If yes which type of customer? Young . Flow of customer per day in your store: (a) Below 500 (b) 500 to 1000 (c) 1000 to 1500 5. Does the brand consciousness of customers divert them to the different departments? Yes No 7.
Is the Information Technology helping in ROI of the store? Yes No If yes then which features is/are motivating? ERP Online Adv SAP/Tally Informational Security 9.Old Child Beauty conscious people 8. Which kind of customers generally visit at your garment section and their flow? (a) High grade income level (b) Medium grade income level (c) Average grade income level . Does the good atmosphere in the store pick the sale up? Yes No Questionnaire (Garment Department) 1.
Which kind of customers generally visit at your gifts section and their flow? (d) High grade income level (e) Medium grade income level (f) Average grade income level 2. Revenue generated by Garment section in your store? (a) High grade income level: Revenue in 2004-2005 Revenue in 2008-2009 (b) Medium grade income level: Revenue in 2004-05 Revenue in 2008-09 (c) Average grade income level: Revenue in 2004-05 Revenue in 2008-09 3.2. Is your stock efficient to revamp the customer satisfaction in your store? Yes No Questionnaire (Gifts Department) 1. Revenue generated by Gifts section in your store? (d) High grade income level: Revenue in 2004-2005 Revenue in 2008-2009 (e) Medium grade income level: Revenue in 2004-05 Revenue in 2008-09 .
(f) Average grade income level: Revenue in 2004-05 Revenue in 2008-09 3. Revenue generated by Music section in your store? (g) High grade income level: Revenue in 2004-2005 Revenue in 2008-2009 (h) Medium grade income level: Revenue in 2004-05 Revenue in 2008-09 (i) Average grade income level: Revenue in 2004-05 Revenue in 2008-09 . Which kind of customers generally visit at your Music section and their flow? (g) High grade income level (h) Medium grade income level (i) Average grade income level 2. Is your stock efficient to revamp the customer satisfaction in your store? Yes No Questionnaire (Music Department) 1.
Revenue generated by Cards section in your store? (j) High grade income level: Revenue in 2004-2005 Revenue in 2008-2009 (k) Medium grade income level: Revenue in 2004-05 Revenue in 2008-09 (l) Average grade income level: Revenue in 2004-05 Revenue in 2008-09 3. Is your stock efficient to revamp the customer satisfaction in your store? Yes No Questionnaire (Cards Department) 1.3. Which kind of customers generally visit at your Cards section and their flow? (j) High grade income level (k) Medium grade income level (l) Average grade income level 2. Is your stock efficient to revamp the customer satisfaction in your store? Yes No .
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Steve Nash At His Best As Suns Get Rare (This Year) Win Over New Orleans
Steve Nash is pushing 38, and he's been taking a particularly brutal physical beat-down this year on what is a lousy Phoenix Suns team.
We can't think of anyone else in NBA history as consistently good at the "advanced" age of 38 as Mr. Nash is right now.
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April 1, 2014
TBS has added Richard Dreyfuss to its comedy pilot "Your Family Or Mine," according to Deadline, based on an Israeli series. Dreyfuss's most recent TV roles were on "Weeds" and "Parenthood." This will be his first regular role since 2002's "The Education of Max Bickford."
Actress Diane Farr will guest on the sixth season of USA's "Royal Pains," playing a private investigator. Farr has previously appeared in a number of shows, including "Modern Family," "The Secret Life of the American Teenager," "Private Practice" and "The Mentalist."
Lowe Campbell Ewald has made two additions in its New York office, naming Melissa Goliczewski senior copywriter and Erica Turner senior art director. Both were previously at the agency Publicis Kaplan Thaler.
Experian Marketing Services has named Jay Stocki vice president of digital services, working out of Schaumburg, Ill. Stocki had been vice president of business development at Bering Media.
Display advertising company Metromedia Technologies has named Ed Altieri Eastern regional sales manager, reporting to senior vice president and chief revenue officer Lisa Theriot-Santiago. Altieri also worked for the company from 2001 to 2007, but was most recently at City Outdoor.
Yahoo has made a handful of moves, including hiring Josh Wolk as executive editor for Yahoo Entertainment and Paula Froelich as editor in chief for Yahoo Travel. Wolk joins from Vulture, Froelich from The New York Post. Yahoo has also promoted Sarah McColl, naming her editor in chief of Yahoo Food. She had been managing editor.
Ben Kneen has been named director of client success at Yieldex, a digital publishing technology company. Kneen was most recently senior manager of product management at PayPal.
Journal Broadcast Group, which owns 35 radio stations and 13 TV stations, has named Brian McHale vice president chief technology officer. McHale joins from Fisher Communications, where he was vice president of technology.
Telemundo has brought in Raul Gonzalez to develop and host a new variety show, as well as contribute to other series and specials. Gonzalez, who will also host the network's upcoming Billboard Latin Music Awards, was previously co-host of Univision's "Despierta America."
Food & Wine magazine has promoted two, moving Alex Vallis to digital director and James Maikowski to art director. Vallis had been digital features editor, while Maikowski was associate art director.
Scientific American has brought in Josh Fischman, naming him a senior editor. Fischman was previously deputy editor in chief at Chemical & Engineering News.
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Written on: 30/07/2013 by Riccckkk (1 review written)
Five months of use and now I'm going to throw it away. Miele should do a product recall on this as is not fit for purpose. The filter catch simply doesn't work. DO NOT BUY.....
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Jamaica gov't orders investigation into flag fiasco
(Jamaica Observer) The Government yesterday sacked one of its special assistants and opened a probe into the role of the secretary/manager of the St James Parish Council in the flag fiasco, as public anger grew over what many have described as a desecration of one of Jamaica's national symbols at a civic ceremony.
Local Government Minister Noel Arscott said that special assistant Courtney Hume, who is alleged to have instructed the decorator to leave the green out of a stage backdrop designed to depict the Jamaican flag at the March 29 swearing-in ceremony of new St James councillors, has resigned.
"Our investigations have revealed that his involvement in organising the function, whether he instructed the decorator or not, was not authorised," said Arscott. "Mr Hume's resignation has been accepted by the relevant office with immediate effect, and we thank him for his service."
At the same time, Arscott said that he has asked the Parish Council Services Commission to investigate the role and responsibility of Secretary/Manager Winston Palmer and his staff in the matter.
Arscott's statement came hours after former Montego Bay mayor and minority leader in the St James Parish Council Charles Sinclair Jnr denied a claim by new mayor Glendon Harris that the function was planned by Sinclair's administration.
"I wish to unreservedly refute claims by newly sworn mayor and chairman of the St James Parish Council, Mr Glendon Harris, that my administration participated in the planning of the councillors' swearing ceremony on the 29th March, 2012 at the Montego Bay Civic Centre," Sinclair said in a statement issued late Friday night.
"Neither I nor any of the other three Jamaica Labour Party (JLP) councillors were consulted or formally invited to the event; we were merely advised after I made a call to the secretary/manager, Mr Winston Palmer, [inquiring about] the date and time of the event. The only request made of me was to participate in the robing of my successor, to which I acceded," Sinclair said.
His statement deepened the controversy over the foul-up which was first reported by the Jamaica Observer last Wednesday.
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Former U.S. Secretary of Transportation Ray LaHood accepted the 2013 WTS Navigator Award — the first ever awarded by WTS International. The Navigator Award was created by WTS, the association for building the future of transportation through the global advancement of women, to recognize the achievements of an individual or organization for extraordinary efforts to attract, retain and advance women in the transportation industry."WTS was honored to have Mr. LaHood accept this award, as he has stood behind our mission and created new opportunities for a diverse and inclusive workforce," said WTS International's President/CEO, Marcia Ferranto.LaHood has supported WTS International's mission, and his efforts have set the gender diversity issue in the transportation industry on an accelerated path, according to WTS. His efforts and passion have raised awareness, helping WTS further along on the journey to achieving its mission. One of these efforts is WTS International's Transportation YOU program. The program is joint effort of WTS and the Department of Transportation that led to LaHood's signing of a memorandum of understanding in 2010 to create programs that encourage girls aged 13 to 17 to pursue an academic path that leads to a career in transportation. The effort has already reached 30 different WTS chapters across the U.S. that offer mentorship, internship opportunities, tours and hands-on engineering challenges.Sabrina Gantt, Transportation YOU Student and recent participant in the Transportation YOU DC Summit, presented LaHood with the Navigator Award at a dinner reception in his honor.
In LaHood's acceptance speech, he spoke about the importance of inspiring young women to pursue transportation careers as well as helping retain and advance women currently working in the industry with mentoring. The former secretary of transportation also said that it's a disgrace that over the years of meetings he's had with CEOs in freight rail, the airlines and gas industry, he's found that not one CEO is a woman. "Women have a vital role to play in revitalizing our country's transportation infrastructure," LaHood said. "I am honored to receive this award from WTS, and even more importantly, I am grateful for their work with the Department of Transportation to encourage more young women to pursue studies that can lead to careers in transportation."
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Barnes & NobleThe five-member collective Celtic Woman put a modern spin on traditional Irish music and are quickly becoming a worldwide sensation. Singers Chloë, Lisa, Méav, and Órla, along with violinist Máiréad Nesbitt, perform both solo and in breathtaking ensemble pieces where their voices meld like haunting echoes heard over mountains, valleys, and lakes. Their first DVD is a special 2004 performance taped in front of a Dublin audience at the prestigious Helix Centre. Highlights include the singers' unique interpretations of such timeless Irish classics such as "Danny Boy," as well as contemporary hits such as Enya's "Orinoco Flow" and the Clannad staple "Harry's Game." A musical duel between violinist Nesbitt and two handsome Irish bodhrán drummers has the audience dancing out of their seats. Whether you dance at home while watching this disc is up to you, but Celtic Woman are certainly capable of stirring one to action.
Celtic Woman
Cast: Celtic Woman
Manhattan Records presents an evening of Celtic music live from Dublin's Helix Center. Celtic Woman features five vocalists performing renditions of such songs as "Walking in the Air," "Siuil a Run (Walk My Love)," "Jesu Joy of Man's Desiring," "I Dreamt I Dwelt in Marble Halls," "Si Do Mhaimeo i (The Wealthy Widow)," "She Moved Thru the Fair," and several/i>
Manhattan Records presents an evening of Celtic music live from Dublin's Helix Center. Celtic Woman features five vocalists performing renditions of such songs as "Walking in the Air," "Siuil a Run (Walk My Love)," "Jesu Joy of Man's Desiring," "I Dreamt I Dwelt in Marble Halls," "Si Do Mhaimeo i (The Wealthy Widow)," "She Moved Thru the Fair," and several others.
Editorial Reviews
Product Details
- Release Date:
- 03/01/2005
- 0724354460494
- Original Release:
- 2004
- Rating:
- Source:
- Manhattan Records
- Sound:
- [Dolby Digital Stereo, Dolby Digital 5.1 Surround]
- Time:
- 1:57:00
- Sales rank:
- 20,317
Special Features
Cast & Crew
|Celtic Woman
|Primary Artist
Technical Credits
Scene Index
0. Select Tracks
Play Concert
Walking in the Air
Danny Boy
The Buterfly
Siúil a Rún - Walk My Love
Jesu Joy of Man's Desiring
May it be
Isle of Inisfree
Ave Maria
Sí Do Mhaimeo í (The Wealthy Widow)
My Lagan Love - Somewhere
The Soft Goodbye
She Mov'd Thro' the Fair
Send Me a Song
I Dreamt I Dwelt in Marble Halls
Orinoco Flow
The Ashoken Farewell - The Contradiction
Harry's Game
Nella Fantasia
One World
You Raise Me Up
Audio Options
2 Channel Audio
Dolby Digital 5.1 Surround
Special Features
Chloë Agnew - Vocalist
Lisa Kelly - Vocalist
Méav Ní Mhaolchatha - Soloist
Órla Fallon - Harpist & Singer
Máiréad Nesbitt - Fiddle Player
David Downes - Musical Director / Composer
Chloë Agnew - Vocalist
Órla Fallon - Harpist & Singer
David Downes - Musical Director / Composer
Lisa Kelly - Vocalist
Máiréad Nesbitt - Fiddle Player
Méav Ní Mhaolchatha - Soloist
Customer Reviews
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Celtic Woman based on 0 ratings. 15 reviews.
I watched this show on PBS and it took my breath away. These girls are 100% pure Celtic grace and talent. I have the CD in my car too cause I can't get enough of them!
Celtic Woman Suprised me as being A incredibally talented group of vocalists and musicians.I especially enjoyed Chloe Agnew`s performance of The Last Rose Of Summer/Walking In The Air.I haven`t stopped listening to it yet.
The CD is amzing, as is the DVD.Those who have not listened to it yet should.The music and lyrics are awesome.I especially liked "Walking in the Air" and "The Butterfly". Lisa Kelly's rendition of "May It Be" was also very inspiring.You should check it out!!!
This show was so interesting to watch,the five singers have such amazing voices. I was in awe just watching it both times it was on PBS. I bought the Cd to but its so much better to see them on DVD.
... but The Butterfly and The Contradiction played by Mairead on this CD are breath-taking. I really like the last song, Si Do Mhaimeo I, where Meav's voice flits and soars and sounds like it could be a sister of the violin. The chorus adds a lot of energy to this tune too. I saw the CD at a B&N while on a long road trip this week and picked it up on a whim. I played it over and over. Now I'm looking all over the place trying to find the DVD and info on tickets for the tour that they're supposedly going to do this year.
I watched this performance on PBS and was absolutely blown away by the gorgeous voices of these women and the selections they performed. I felt like I was in Ireland with them and it fueled my desire to visit the land of my ancestors even more. What wonderful music!
i've always been a fan of pop music and that's it my door's closed. however, discovering about contemporary classical has broadened my views on music. irish /celtic music & songs have never been popular anywhere as far as i know, but now it's all the rage. it's fun to listen to, especially with it's haunting and enchanting stories it tell of those who've loved and lost. i recommend it 100%. yep, my favorites are ''jesu joy of man's desiring'', ''nella fantasia'', and ''a soft goodbye''.
Dynamic, Up-Lifting and full of energy! The Celtic Woman production kept my attention through out. How can it get any better than this? The atmosphere, the set: it was all great! Their were no doubt that the entertainers were injoying themselves, as much as I was watching them. The musical numbers were outstanding. I will be watching this DVD over and over again. Thanks! Celtic Woman...
I saw Celtic Woman last year on my local PBS station and I couldn't stop watching them. They are wonderful! Their voices, oh man, I really wished I had their voices. They sound angelic. For all those who have not heard of them, buy one of their CDs or DVDs. I promise you, you will not be disappointed.
Celtic Women represent the very best in comtemporary and semi-classical music. The individual women are remarkable artists. The production is outstanding.
The Celtic Woman have angelic harmony. I have never heard an angle sing but I imagine they would sound just like Celtic Woman. Keep up the great music. Looking forward more CDs by the Celtic Woman.