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Présentation de l'éditeur
The Secret To Family Meals Success?
What's the secret to success when you want a fast but satisfying, healthy and delicious meal? One way to cut down on unhealthy trans fats, sugar and other additives that harm your health while upping the flavor is cooking with herbs and spices direct from the market or even straight from your own edible garden.
Herbs for Cooking
Cooking with herbs can make for memorable meals, when you know what to use, in which recipes and how much. In this book, I tell you this for the 12 most useful, easiest-to-grow herbs for cooking. Herbs and spices have been used throughout the ages, both for their taste and some also offer specific health benefits. However, here the focus is on culinary herbs, that is, cooking with herbs.
There are dozens of plants used in herb gardening, but I've chosen the most flavorful, most popular in recipes, most available and the easiest to grow, ideal if you're looking for a very easy gardening project or small space gardening ideas.
Simple Herb Gardening
An edible garden can be started almost anywhere, in almost any climate or even indoors, if you have no space for a garden. These are attractive, fragrant and small-scale plants, so they're ideal for a balcony garden or on the patio in containers. They'll even thrive in a vertical garden or indoors. Herb Gardening is also very easy gardening, great for busy people who don't have several hours each week to work in their gardens.
Looking for small space gardening inspiration? Want to teach children to grow what they eat? Unlike flowers, herbs for cooking are almost black-thumb-proof. You can have a container garden or an edible garden in just a small, sunny spot in your yard or windowsill that can easily produce a bumper crop.
In this book, you'll discover:
- Easy herb gardening for beginners
- A fast trick for speeding up your meal prep – this tip is used by celebrity chefs for their delicious and pricey offerings, but you can easily do this, too!
- More tips and shortcuts for incredible flavors
- How to preserve your herb gardening crop to enjoy through the cold season
- What to do with just a window. Small space gardening that works
- Good eating at home. You'll save money and know they're eating healthy by cooking with herbs you've grown!
- Trying to control your weight? No more bland diet meals – just add zero-calorie herbs for cooking. Find out how…
When you learn how to cook with herbs and spices, you will know how to create tasty meals. Start with just your current favourite recipes, with the addition of just one herb – and notice how it perks up from 'same old' to something that brings your family to the table fast!
You can use this book to learn which dried herbs to buy and how to use them, but for the maximum burst of flavors, and also to save money, herb gardening is the way to go. Nothing can beat that fresh direct-from-the-plant-to-the-table taste!
Enough Reading, It's Time For Action!
Grab this herb cookbook, plant a few herbs outdoors or on a window or balcony and discover for yourself how easy gardening, having an edible garden and cooking with herbs are!
The secrets to healthy family meals everyone loves and on a budget? Fresh ingredients that are locally-sourced and reliable recipes using natural herbs you grow yourself. Here's how to get started…

subset: commoncrawl


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Thank you, and I have to say I am very pleased with the products I purchased from your site and will be purchasing a lot more and will be telling my friends how good it is as well. Thanks for such great customer service, in these days that is a rare thing.
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Hotels near Arany Janos Street Station
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"The hotel has a perfect location. Very easy to get there by any transportation. The breakfast is superb, (they offer lactose free options!), the roof terrace also grandiose. Beds are very comfortable the rooms are quiet, bathroom clean and equipped. The wellness area is no too big but its very c..."
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" Stayed there for 4 nights with my wife. Would stay again if visiting Budapest."
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"Comfortable hostel. We had our own private bath. Friendly staff. the room we had was a loft. only recommendation would be to put some padding on the ladder, killed our feet after a long day of walking. we ended up wearing our boots to climb the ladder the second night. overall a great stay. enjoy..."
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"Opera residence is situated about a 3 minute walk behind the opera metro station and Budapest opera house. It's in a nice cozy area with quite a good emount of food choices and little places to shop. It's very easy to get to where you want to go because there is also a bus stop about 7 minutes aw..."
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"The apartment is conveniently located and most places are within walking distance. Check-in was easy as Tamás was there waiting for me there. He also provuded information about various sights. Tamás also got out of the way to help me with various problems and was flexible in letting me leave..."
A Traveller, Jul 2016, CA
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"Because of malfunction of boiler of our house, we came to stay here. ( for taking bath) Same as before ( the first visit) , we could have good stay because of the clean room and enough hot water. In addition, it was very near from subway and trolley bus station , that within walking up to Szent..."
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"Choose it for the location. This isn't a hotel it is an apartment stay with plenty of space but no support. Convenient for restaurants nightlife and transit."
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- Paperback: 368 pages
- Publisher: Brava (February 1, 2010)
- Language: English
- Product Dimensions: 5.6 x 0.8 x 8.3 inches
- Shipping Weight: 9.1 ounces
- Average Customer Review: 3.8 out of 5 stars See all reviews (37 customer reviews)
Amazon Best Sellers Rank:
#595,608 in Books (See Top 100 in Books)
- #2135 in Books > Romance > Historical > Scottish
- #66418 in Books > Literature & Fiction > United States
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In The Warrior's Bed Paperback – February 1, 2010
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As to the depth of the actual story, at most times it was a lot of long drawn out sex scenes (not all that interesting) with a bit of story to break them up. The conflict was superficial most of the time and the story would have been better if the conflict had more sexual tension, not just sex. The conflict seemed way too one-sided making it only an average romance.
Also confusing to this reader was all the secondary characters, they seemed to have little purpose taking away from the spaced needed to tell the heroine/hero's story. Clearly this is a second book in a series and there appears to be some foreshadowing for future stories but this foreshadowing shouldn't take over the story at hand. I was waiting for more story to send the reader on to the next book in the series and yet nothing.
If I didn't know better I would have thought this a first book, and though I know the author has nothing to do with the cover I have to wonder if the publisher even read the description of the heroine. Find it used, if you must read it.
After being mad aware of his name being sullied before the court and James of Scotland Cullen visits the court and tell James what happened. Jame believes him and not Laird McQuade and sanctions a marriage between Bronwyn and Cullen to stop the gossip and hopefully bring peace between the two clans.
I didn't like Bronwyn much at first but she later grew on me. The story is very erotic with little romance. I found Bronwyn's character not mature enough for a 23 yrs old women. Her character would have been better served as 18 or younger. Like I said by the end of the story I grew to like her. She grow with the story. I loved Cullen!1 So all's well that ends well. I just wanted more of a storyline rather then just so many sex scenes. Sex scenes are great when there is a good story to go along with it. This was not the case for In The Warrior's Bed!!
Happy Reading!!!
On a side note, once again I find I am disappointed Bonnie's live is not resolved. She makes a point of stating that Alarik McKorey likes her, but her proxy marriage to the cruel Cameron Yeoman is still valid So he just get drunk to forget it. That is all there is on this subject. I have little hopes about in being resolved in the last book, as it is about Bronwyn's brother, and not the McJames. At most you would have hoped for another book about these two, but that is not the case. In stead like in The Highlander Series it seemed like she set you up for a fourth book, but only did three.
Sex content high.
Most Recent Customer Reviews
I love Scottish romances. This is the 2nd book in this series. I'm on to the next. I like keeping up with all the characters in each book in the series. Read morePublished 13 months ago by Florence
This was not as good as In a Strangers Bed, but it is worth reading. It's hard for a woman in these modern times to read about the male domination in the early history. Read morePublished 15 months ago by woodsever
It would be a much better book if the author had taken the time to do some very basic research about that time period. Read morePublished 17 months ago by Linda Dianne Johns
This book was very good, held my interest. Broaden was a Laird's Daughter but her Father was a hateful man and treated her terrible. Read morePublished 21 months ago by Amazon Customer


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/ Wednesdays 3-7pm at the farm (now closed until October 2016)
/ Sundays 9am-1pm at the Stuart Green Market (now closed until October 2016)
Ground Floor Farm is an urban farm and community space in Stuart, Florida. Our aim is to help grow a more dynamic town through food, art, and fun.
Summer Camps 2016!
Summer Camps
Jul 25
A week of food, fun, and art at Ground Floor Farm
Aug 8
Spend a week in the kitchen at Ground Floor Farm
Upcoming Kitchen Workshops
Sep 1
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Learn to make these delicious dairy staples
Oct 6
So much better than store-bought.
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naturally carbonated sodas and kombucha


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Muscatine Power & Water
250 - 499
100 - 500 Million
SIC Code:
4911 - Electric Services
Full company description is available with the free trial.
Additional Info:
Lead411 offers quality contact information on a variety of companies including that of Muscatine Power & Water's CEO . The company profile also contains facebook info, linkedin accounts, phone numbers, cfo contacts, and Muscatine Power & Water email addresses with the domain format of @mpw.org. Muscatine Power & Water, is in the Utilities field. If you sign up for our free trial you will see our email@example.com addresses.
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Have you been searching for Clipper Windpower Inc.'s contact information for hours? Have you been trying to find Clipper Windpower Inc.'s domain format email addresses?. Clipper Windpower Inc. is a Utilities and is based in Cedar Rapids, IA and more information like linkedin facts, phone numbers, cfo executives and facebook profiles can be found within the Lead411 profile. If you sign up for our free trial you will see our email@example.com addresses.
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Company Directory > Muscatine Power & Water


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architectural drafter jobs near Los Angeles, CA
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AutoCAD Drafter / Restaurant Designer
FE Design and Consulting - Los Angeles, CA
_Autocad Drafter/ Restaurant and Bar Designer_. Drafting of Architectural Plans for Restaurants, Bars, Hotels, Retail:....
Commercial Interiors AutoCAD Designer
Environetics - Los Angeles, CA
We are looking for an AutoCAD Drafter with Commercial Office Tenant Improvement with Interior Design knowledge....
Architectural Job Captain II
Shlemmer Algaze Associates - Culver City, CA
Acts independently regarding architectural /design methods. Founded in 2000, Shlemmer Algaze Associates (SAA) is an architectural design firm with the core...
ROW CAD Designer/Drafter-Wireless-exp
Core Development Services - Brea, CA
Core is looking for an AutoCAD Designer / Drafter to join our R.O.W. Ideally we are looking for local candidates that are "proficient" in AutoCAD and have...
Cabinet Estimator or Experienced Detailer
AM Cabinets Inc - Gardena, CA
Architectural Millwork Estimator*. Demonstrated understanding of how architectural items are engineered to be built. AM Cabinets Inc*....
Architectural Designer
Applied Minds - Glendale, CA
3+ years experience in architectural drafting and 3D modeling. Demonstrate strong communication skills with a design team consisting of architects, conceptual...
Freelance Architectural Drafter
Optimist - Los Angeles, CA
FREELANCE ARCHITECTURAL DRAFTER. Reports to Production Director and is responsible for completing and contributing to design and production projects....
Architectural CAD Drafter
D-Edge Studios - Los Angeles, CA
*Qualifications: * * Bachelor of Architecture or related degree preferred. * Associate Degree from an Architectural/CAD Technology program or equivalent
Designer / Drafter - Auto CAD
Grifols: US - Los Angeles, CA
(Preferably AutoCAD 2011 or 2007) 1-3 years of industrial / facility drafting knowledge including architectural, mechanical and electrical is highly preferred....
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Armet Davis Newlove Architects - Santa Monica, CA
Architectural production drafter. Armet Davis Newlove Architects, a well-established Architectural firm located in Santa Monica is seeking passionate and...


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HOME NFL Kansas City Chiefs Gear Kansas City Chiefs Mens Kansas City Chiefs Mens Accessories (60 items) Product ID: 1205361
Main Content
- Measures approximately 2.5" in diameter
- Ready to hang
- Double-sided graphics
- Imported
- 100% Glass
- Officially licensed
- Team colors and graphics
- Imported
- Brand: Forever Collectibles
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Special event items are produced by manufacturers only after the outcome of a game or event. These are advanced sale items and will ship immediately after they are received in our warehouse.
Manufacturer direct items are shipped directly from the manufacturer. These items are not available for international or expedited shipping.
Customized items can be personalized with options such as your name, your favorite number, and/or designs. Some options may be limited by league rules.


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- Tickets >
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Celtic Thunder
Friday, October 04, 2013 08:00 pm
Wallingford , CT
Toyota Oakdale Theatre
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We are your premier stop spot for Celtic Thunder Toyota Oakdale Theatre October tickets and tickets for A Christmas Celtic Sojourn, Celtic Fiddle Festival and The Killing of Sister George concerts or even those concerts that take appear in Toyota Oakdale Theatre or everywhere around the country.Ticketsinventory.com also provides Celtic Thunder tickets Wallingford October 04 in addition to tickets for Beacon Theatre, State Theatre and Centre In The Square Concerts events and all major events appearing in Connecticut and across the country.Ticketsinventory.com offers tickets to all Toyota Oakdale Theatre rock concerts as well as Irish Spectacular of Song and Dance, The Irish Rovers and The Killing of Sister George concert listings plus Celtic Thunder Wallingford October 04 2013 at encouraging prices.
Upcomming Celtic Thunder events :
- August 19 Celtic Thunder tickets
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Martina Navratilova and Yulia Lemigova have been married since 15th Dec 2014. [view couple]
Martina Navratilova (Czech: Martina Navrátilová born Martina Šubertová October 18, 1956) is a retired Czech and American tennis player and coach. In 2005, Tennis magazine selected her as the greatest female tennis player for the years 1965 through 20...05.
Connect any celebrity with Martina Navratilova to see how closely they are linked... romantically!


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The Gown Of Gold Spun By A Million Spiders
This one-of-a-kind garment was woven over four years with silk collected from Golden Orb Weaver spiders, found in the mountains of Madagascar. Handlers extracted silk from the spiders using a hand-powered machine before releasing them back into the wild. No dye or coloring was added to the silk before it was woven.
Female Golden Orb spiders.
This post was created by a user and has not been vetted or endorsed by BuzzFeed's editorial staff. BuzzFeed Community is a place where anyone can post awesome lists and creations. Learn more or post your buzz!
- DNC Day 1 is done: Bernie Sanders said Hillary Clinton "must become the next president," and Michelle Obama brought down the house 🏠🇺🇸
- Three Qaddafi henchmen who are wanted for embezzling millions from Libya have been found living comfortably in Britain.
- The Solar Impulse 2 completed the first round-the-world solar-powered flight after landing in Abu Dhabi ☀


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Burning for You: Turning Logs into Art
Golden Triangle Woodturners, a group of more than 70 artisans who use ancient techniques of manipulating wood through the use of a lathe, are producing the group show, Turning Logs Into Art, on exhibition in the Meadows Gallery through August 10. Displaying a large variety of sculptural pieces — some functional, others ornate — the exhibition features techniques from mineral inlay and pyrography to metal leaf inlay and airbrushing. GDAC galleries are open Tuesdays through Sundays from 1 to 5 p.m. at 400 East Hickory St. in Denton. Call 940-382-2787 or visit dentonarts.com for more details.
Tuesdays-Sundays. Starts: June 20. Continues through Aug. 10, 2012
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IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards,
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Switched on-demand video is expected to become a major consumer of bandwidth. Two-way video offers televisting, tele-education, and telecommuting services, which together could represent a further substantial bandwidth demand. High-speed data services to provide the fiber distributed data interface (FDDI) between locations, or even operate a computer-aided design (CAD) terminal remotely from its local area network (LAN), are likely new applications for broadband integrated services digital networks (B-ISDN). The video quality evolution and digital modulation techniques that are making broadband digital delivery of TV signals possible are reviewed. Cable TV B-ISDN delivery, short twisted pair B-ISDN delivery, and TV broadcast digital delivery are discussed.<>
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You are in: Norfolk > BBC Voices > Projects > Around The World In 80 Dishes
Traditional Jamaican banana fritters
Around The World In 80 Dishes
BBC Voices has been taking a culinary trip around the world. People from King's Lynn were filmed cooking a favourite dish from their home country and as part of the West Norfolk Food Fortnight 2007.
Food Fortnight Facts
Traditional food is always popular. Every country has their favourites and now many of those dishes compete for our tastebuds alongside our own very British fish and chips.
However, you don't have to go to restaurants and takeaways to sample what's on offer. Many are easy to make at home.
This is the inspiration behind Around The World In 80 Dishes on Sunday, 28 October, an event where food from more than 80 countries, representing every continent, is on offer for people to try.
The event is part of the West Norfolk Food Fortnight, which runs from 27 October to 10 November, 2007.
BBC Voices, the story-telling and media training centre from the BBC in Norwich, felt the chance of showing how some of those dishes were made was too good to miss.
The Voices team have been working with the West Norfolk Partnership to film some of these recipes and encourage us all to try a taste of the exotic.
"There are people from so many different countries now living in Norfolk it means we can get to experience different tastes without even having to leave the county," said BBC Voices producer Gary Standley.
In the films, the west Norfolk cooks are seen making the meals and treats that they grew up with in their home country.
Making Moroccan lamb prune tagine
"At our Around the World In 80 Dishes event we have an amazing array of different foods for people to try," said Gill Daniels, Food Fortnight project co-ordinator for the West Norfolk Partnership.
"You can try tasters from Syria, Sudan, the Czech Republic, China, Trinidad and Tobago, Australia, India, Italy, Greece… the list goes on.
"Now with the films, it means you can have a go at the recipes yourself at home. Food is a great way of bringing people together, sharing cultures as well as recipes," she added.
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The recent BBC series Take On The Takeaway also highlighted the range of foods now on offer in Britain and suggested it is possible to make them ourselves, even if the titles and ingredients seem a little unfamiliar.
Around The World In 80 Dishes takes place on Sunday, 28 October, 2007 at Lynnsport, King's Lynn. The event is free and runs from 1.30 to 4pm. Under 18s must be accompanied by an adult.
BBC Voices will also be there, asking people to tell them about their favourite foods and recipes.
last updated: 25/10/07
You are in: Norfolk > BBC Voices > Projects > Around The World In 80 Dishes
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Toshiba Satellite Pro P300 (PSPCDA-00L00D)
Powerful yet still underwhelming.
- Sleep and Charge USB connections, e-SATA, excellent usability, large hard drive capacity
- Unattractive design, no HDMI, no high-end multimedia features, doesn't match up to competitors
Bottom Line
Although the Toshiba Satellite Pro P300 (PSPCDA-00L00D) is a fast system with Toshiba's noteworthy Sleep and Charge USB ports and plenty of hard drive space, the unattractive design and lack of features when compared to similarly priced units mean that you're better off looking elsewhere.
Price$ 2,420.00 (AUD)
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As the desktop replacement notebook market fills up, the Toshiba Satellite Pro P300 (PSPCDA-00L00D) finds itself either matched or outpaced in almost every respect: from aesthetics and performance to multimedia features and value. In fact, the Pro P300's only saving graces are its excellent keyboard and its relatively large dual hard drives.
When lifting the screen of the P300, two words come to mind: "big" and "boring". While this isn't a problem for business users preferring functionality over style, it's odd that the same company that brought out the very stylish and powerful Satellite A300 (PSAG4A-02600M) has now presented such a dull and dreary option.
Using the Pro P300 was easy and comfortable thanks to the generous full-sized keyboard and number pad, as well as the speedy internal components.
In terms of performance, the P300 is a good notebook thanks to its strong hardware. A 2.53GHz Intel Core 2 Duo T9400 processor runs the show with 4GB of DDR2 RAM. It should be noted, however, that the 32-bit versions of Windows Vista Business and Windows XP provided with the Toshiba aren't able to properly use all 4GB, leaving around 1GB wasted.
More impressive are the two 320GB hard drives, which spin at 5400rpm and provide more than enough space for most users. It's also more storage space than most notebooks provide, even when they're as big as the P300. The 17in screen with a native resolution of 1440 x 900 also works well, providing vivid colour reproduction.
In our iTunes test, where we strain the CPU by converting 53min of WAV files into 192Kbps MP3s, the strength of the T9400 shone through with an excellent time of 1min 10sec. This was slightly slower than what we were expecting, but still indicative of a fast processor. Due to a software malfunction, our WorldBench 6 tests were unable to complete the Autodesk 3D rendering benchmarks, and this explains the relatively low score of 83.
The ATI Mobility Radeon HD3650 was able to produce a 3DMark06 score of 3901, which indicates an ability to play older games like Half Life 2 and F.E.A.R. at medium settings, but an inability to churn through newer DirectX 10 titles such as Crysis.
Sadly, this is where we have to start mentioning the similarly priced laptops that blow the P300 straight out of the water. Although NEC's Versa P9210-2500DR is just $70 more, it offers an identical CPU along with a 3DMark06 score of 5881.
The Satellite comes with a range of expansion options. Toshiba's four 'Sleep and Charge' USB 2.0 ports are brilliant, offering power to USB-based devices such as MP3 players without the need to power on the entire computer. One of these doubles as an e-SATA port, letting users connect to a range of products, such as external hard drives, at very high speeds. The lack of an HDMI port is puzzling, given the widespread adoption of the connection. Fortunately there is an S-video out port and a D-sub port for connecting to older external displays.
Toshiba, the main promoter of HD-DVD, stubbornly refuses to surrender against Sony's Blu-ray format and provides dual-layer DVD-RW optical drives across its range. In the up and coming entertainment series of notebooks Toshiba partially negates this by including built-in FM radio and DVB-T tuners, but they have strangely left both out in the P300.
In contrast, the afore-mentioned NEC has both a Blu-ray player and an HDMI port while other laptops like Dell's Studio 17 (1735) skip the Blu-ray player in favour of TV tuner cards. While these features aren't essential to business notebooks, the added extras never hurt — especially when the prices are practically identical.
Given that the P300 is a desktop replacement equipped with a 17in screen, it's no surprise that the unit is fairly heavy. Weighing in at 3.45kg without the power supply, the package is 4.2kg all up making it a back-breaking effort to move around. When we ran our battery rundown test by looping a DVD movie the Pro P300 held out for 81 minutes. This isn't a particularly good result: it will cut short the majority of feature length films just before the climax.
In terms of network connectivity, the Toshiba offers the latest options with 802.11n wireless and Gigabit Ethernet built in, along with Bluetooth 2.1 for users with compatible accessories.
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1. This is just a slang word meaning an illegal buisness. But not taken to seriously. It just means something like selling candy in school.
You running dem gambalation businesses huh?
by Lexi and Cea May 14, 2004
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Free personalized radio that
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Know Bout Me
Features of This Trackrap influences
mild rhythmic syncopation
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acoustic rhythm piano
paired vocal harmony
extensive vamping
a clear focus on recording studio production
minor key tonality
groove based composition
an aggressive male vocalist
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upbeat lyrics
emphasis on instrumental arranging
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Five Points
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Ten Things to Do in Denver for $10 or Less (Six Free), May 20-22
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It's a party, party weekend all over the city, from Civic Center Park — site of the rescheduled 4/20 rally — to Five Points to Stapleton. Across Denver, you can listen to music, laugh at comics, watch movies, drink beer and celebrat...
No Parking Required for 56-Unit Complex in Five Points Under Denver Zoning
Wednesday, March 2, 2016 at 8:38 a.m. by Matthew Van Deventer
The words "car-free living" in green letters figure prominently on a brochure advertising a micro-apartment complex planned for the Five Points neighborhood. Under Denver's current zoning code, the developer may not need to provide ...
Cheers! The 715 Club in Five Points Will Be Resurrected
Tuesday, December 15, 2015 at 9:54 a.m. by Lindsey Bartlett
Stepping into the historic 715 Club, at the corner of Welton and 26th in Five Points, is like stepping into another era. The entire bar is a museum of old Denver, with mementos from the past of both the city and original owner Charl...
Five Points Food, Wine and Jazz Festival at Redline Today
Wednesday, October 21, 2015 at 5:15 a.m. by Ben Landreth
Whether you're looking to add a little culture to your week with the Five Points Food, Wine and Jazz Festival, or you're just trying to give back to your community while picking up dinner, we've got you covered. Here are today's cul...


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20 December 2012 8:00 PM, PST | EW - Inside Movies | See recent EW.com - Inside Movies news »
Rebel Wilson will emcee the 2013 MTV Movie Awards, the network announced Thursday in a "first look" trailer that aired during the Jersey Shore finale. Set to air on April 14, this is the Pitch Perfect star's first time hosting, and the first time a woman has hosted since Sarah Silverman's stint in 2007. On top of the delightful news that Amy Poehler and Tina Fey are hosting the Golden Globes this year, we're hoping the female comedian-as-host trend continues.
Click past the jump to take a look at the trailer, featuring Wilson herself.
After her over-the-top roles in Bridesmaids and Pitch Perfect, »
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Season 4, Episode 5 Requiem for a Groundskeeper
First Aired: November 9, 1991
Minnesota State's groundskeeper dies and his will asks Hayden to clean up his affairs. Hal: Jeff Doucette. Orderly No. 1: Nigel Gibbs. Bo Whitley: Christopher Duncan. Howard: Kenneth Kimmins. Hayden: Craig T. Nelson.
Guest Cast
Nigel Gibbs Nigel Gibbs Orderly No. 1
Cast & Details See all »
- Rating: TV-PG
- Premise: A sturdy sitcom about brash football coach Hayden Fox, who began with the Minnesota State Screaming Eagles when the series kicked off in 1989 and switched to the professional Orlando Breakers in '95. Hayden also made the leap to marriage in that time, sayi… (more)
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Meet the Next Shuttle Crew Three months after its external…
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Mila Kunis and Ashton Kutcher will reunite on television.
CBS executives announced Kunis, who starred opposite real-life love interest Ashton on That '70s Show, will guest star in an upcoming episode of Two and a Half Men.
According to The Wrap, the actress will play a "free-spirited world traveller" named Vivian, who wins over Kutcher's character Walden just before his proposal to another woman.
Kutcher and Kunis previously played boyfriend and girlfriend on their earlier period sitcom That '70s Show, which ran for eight seasons on Fox.
The two stars sparked speculation they had begun a romance in 2012 during Kutcher's split from ex-wife Demi Moore.
The former couple finalised their divorce in November 2013, shortly after his relationship with Kunis was confirmed, and it appears they couldn't be happier.
Kunis and Kutcher sparked engagement rumours last month after she was seen sporting a diamond ring on her wedding finger while out and about.
Sources told Us Weekly at the time Kutcher had proposed.
"She is crazy about him!" the insider said of the 30-year-old actress.
Apparently Kutcher, 36, went all out to ensure Kunis was presented with an incredible engagement ring.
He is said to have asked a jewellery company she is ambassador for to help with the band, which was supposedly made by ethical firm Gemfields.
"He's asked designer Arpita Navlakha to create an 18-carat gold ring set among 25 rose-cut pink diamonds," a source previously told British magazine Closer.
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Go Back
by Mark Cartwright
published on 11 April 2013
published on 11 April 2013
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published on 18 January 2012
Plato's Euthyphro is a dialogue between Socrates and the young 'prophet' Euthyphro outside the court in Athens just before Socrates is to go to trial. As Socrates has been charged by the Athenians with 'impiety', and as Euthypho claims to understand piety perfectly (5a) Socrates, sarcastically, asks the younger man to explain "what... [continue reading]
God of the sea and rivers, creator of storms and floods, and the bringer of earthquakes and destruction, Poseidon was perhaps the most disruptive of all the ancient Greek gods, not only for mortals but also to Zeus' peaceful reign on Olympus. Son of Kronos and Rhea, and brother of Zeus and Hades, Poseidon was a key figure in the battles for control... [continue reading]
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published on 30 August 2013
published on 30 August 2013
The Pythia (or Oracle of Delphi) was the priestess who held court at Pytho, the sanctuary of the Delphinians, a sanctuary dedicated to the Greek god Apollo. Pythia were highly-regarded, for it was believed that she channeled prophecies from Apollo himself, while steeped in a dreamlike trance. Originally the god was channeled only once a year, but at the height... [continue reading]
by Joshua J. Mark
published on 02 September 2009
published on 02 September 2009
Religion (from the Latin Religio, meaning 'restraint', or Relegere, according to Cicero, meaning 'to repeat, to read again', or, most likely, Religionem, to show respect for what is sacred) is an organized system of beliefs and practices revolving around, or leading to, a transcendent spiritual experience. There is no culture recorded... [continue reading]
Restored stone table on which were placed the sacrificial offerings to the Gods in Greek religious practice. One tray was for the 'Epidaurian Gods' (Apollo & Esklepios), the other for Zeus. (c. 300 BCE). Nemea Archaeological Museum.
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Samothrace (Samothrake) is a Greek island in the northern Aegean which was prominent from the Classical period as a member of the Delian League. Its greatest claim to fame was as a cult centre favoured by Macedon and visited by pilgrims from across the Aegean. Its name today is best known for the magnificent Hellenistic Nike sculpture, the Nike of Samothrace... [continue reading]
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Jorge Guillermo's Sibyls examines the fascinating phenomenon of oracles and prophetesses in the ancient world. Beginning with an overview of prophecy from earlier times and mankind's fascination with predicting future events, the book moves on to examine the particular association women had with prophecy. The main body of the book covers an in-depth... [continue reading]
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published on 26 April 2012
published on 26 April 2012
Temple of Apollo, Ancient Corinth, Greece, with the Acrocorinth in the background.
The remains of the temple of Apollo, Delphi (4th century BCE). Site of the oracle and for the greeks the centre of the ancient world.
Also known as the Theseum because of its decorative sculpture depicting the feats of Theseus, the Doric temple, built in 449 BCE, is situated in the agora of Athens. Hephaistos and Athena, as gods of crafts were worshipped here and within were bronze statues of the divinities.


text:
5 p.m. EDT Sunday, July 24, through 5 p.m. EDT Monday, July 25
During this time, all website processes that involve user login will not be available.
Blue Ox TigerTrak stabilizing track bar system fits most gas-chassis motorhomes, on front and rear axles. Designed to eliminate tail wag, TigerTrak is easy to install -- no drilling required on your coach. TruCenter steering stabilizer is adjustable on the fly.


text:
Kenshin Himura (Takeru Satoh) was once a legendary swordsman throughout the civil war that swept across Japan through the 19th Century. After making a name for himself as 'Battosai the Killer', Himura has settled down and taken on the life of a lone wanderer who serves whoever needs his help, although he never kills anymore. But when his successor, Makoto Shishio (Tatsuya Fujiwara), is found to have survived being burnt alive, he begins a bloodthirsty attack on the Japanese government. Himura is called back into service to save Japan, but he must ensure he never kills anyone ever again. But can he fulfil that promise?
Continue: Rurouni Kenshin 2 - Trailer
Kenshin Himura was once a feared assassin known as Battosai the Killer. But, still only young, he has grown tired of taking lives and hangs up his sword in favour of peace, vowing to protect people as a wanderer and not a murderer. He winds up finding a home at a rundown martial arts school led by the feisty but lovable Kaoru Kamiya, who attacks him on his arrival on discovering who he once was. She soon begins to realise that being a killer is not his true self and grows close to Kenshin, helping him find peace and encouraging him to live the rest of his life without killing. However, this becomes more challenging than expected when another ruthless killer named Kanryuu Takeda leaves a trail of bodies behind him in his search for Kenshin, and will stop at nothing to force Kenshin to break his vow.
Continue: Rurouni Kenshin Trailer
While the Taiwanese thriller Silk doesn't come close to providing a definitive answer about ghosts' motivations, it does take the question very seriously and even suggests that ghosts have a kind of enviable existence, in part because "they don't have to look for parking spaces anymore."
Continue reading: Silk Review
Another Heaven (from one of the producers of Ringu) is pretty squarely in the latter group, though that doesn't make it as complete a waste of time as it ought to be. It starts with promise: A group of cops investigate a murder scene: The victim is dead on the floor, his head sliced open and his brain cooking in a pot of stew on the stove. What follows gets confusing, and fast, as it turns out a bunch of brainless folks are on the loose, and they're all killing people before they die themselves.
Continue reading: Another Heaven Review
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Kenshin Himura (Takeru Satoh) was once a legendary swordsman throughout the civil war that swept...
Kenshin Himura was once a feared assassin known as Battosai the Killer. But, still only...


text:
Book your room at Hotel RL Olympia by Red Lion
Get an overview of this hotel3-star hotel with free area shuttle and restaurant
Situated in Olympia, this hotel is within 2 mi (3 km) of Tumwater Falls Park, Washington State Capitol, and Hands On Children's Museum. State Theater and Percival Landing are also within 2 mi (3 km).
Hotel Features
This smoke-free hotel features a restaurant, an outdoor pool, and a fitness center. Free self parking and a free area shuttle are also provided. Additionally, a bar/lounge, a coffee shop/café, and a spa tub are onsite.
Room Amenities
All 192 rooms offer free WiFi, pillowtop beds, and LCD TVs with satellite channels. Other amenities available to guests include microwaves, free local calls, and hair dryers.Would you like to give us feedback? Share it! Opens in a new window
Hotel RL Olympia by Red Lion2300 Evergreen Park Dr Sw Olympia WA 98502
Hotel Amenities
Hotel Amenities
In addition to an outdoor pool, Hotel RL Olympia by Red Lion provides a spa tub, a fitness center, and complimentary bicycles. Dining options at the hotel include a restaurant and a coffee shop/café. A bar/lounge is on site where guests can unwind with a drink.
This business-friendly hotel also offers complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. A complimentary area shuttle within 3 mi is available for guests. Onsite self parking is complimentary.
Hotel RL Olympia by Red Lion is a smoke-free property.
- 24-hour front desk
- Free area shuttle
- Bar/lounge
- Breakfast available (surcharge)
- Coffee shop or café
- Free newspapers in lobby
- Conference space
- Dry cleaning/laundry service
- Elevator/lift
- Express check-out
- Fitness facilities
- Free self parking
- Laundry facilities
- Number of floors - 3
- Outdoor pool
- Outdoor seasonal pool
- Restaurant
- Safe-deposit box at front desk
- Smoke-free property
- Spa tub
- Total number of rooms - 192
- Wedding services
Family Friendly Amenities
- Area shuttle (complimentary)
- Free Wi-Fi
- Laundry facilities
- Microwave
- Outdoor pool
Available in all rooms: Free WiFi
Free self parking
Room Amenities
- Air conditioning
- In-room climate control (air conditioning)
- Free toiletries
- Desk
- Free local calls
- Free WiFi
- Hair dryer
- Iron/ironing board
- Microwave
- Phone
- Pillowtop mattress
- Premium TV channels
- Private bathroom
- Satellite TV service
- Shower/tub combination
Where to Eat
Hotel RL Olympia by Red Lion has a restaurant on site.
Nearby Things to Do
An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Free bicycles on site
To make requests for specific accessibility needs, complete the "Special or Accessibility Requests" section of "Trip Preferences" when you book your hotel.
- Accessible bathroom
- In-room accessibility
- Roll-in shower
Hotel Policies
Check-in time starts at 3 PM
Minimum check-in age is 21
Check-out time is noon
Payment types
- Pets allowed for an extra charge of USD 15 per accommodation, per stay
You need to know
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
No cribs (infant beds) available
Optional extras
- Breakfast fee: USD 10.95 per person (approximately)
- Pet fee: USD 15 per accommodation, per stay
- Rollaway bed fee: USD 15.00 per night
Hotel Name
- Olympia Red Lion Hotel
- Red Lion Olympia
- Olympia Red Lion


text:
Marvel Assembles an Official Title for Third "Avengers" Movie
Comic Books, Film
Film, Comic Books
Comic Books
The Buy Pile
The Buy Pile
The Buy Pile
Comics Should be Good
Robot 6
Comics Should be Good
Robot 6
Robot 6
Comics Should be Good
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Cupertino, CA
After killing Tom Cruise then killing him again (and again) in Edge of Tomorrow, director Doug Liman plans to stick around the sci-fi genre.
According to The Hollywood Reporter, the filmmaker has been hired to adapt Philip Reeve's upcoming children's book Railhead for Warner Bros. and Di Novi Pictures. It takes place in a future world where travelers get around space via trains that pass through portals. The protagonist is a thief who's hired to steal an object that turns out to be of a higher value and significance than he ever imagined, leading to a great adventure with galaxy-spanning consequences.
There's no word on when Railhead will enter production. The book hits shelves in fall 2015.
My Uncle Isaac just got a nice 12 month old
Jeep from only workin on a pc at home… Read Full Article
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text: Stayed twice at this hotel and cannot recommend it too highly. It is out of the city centre but very well placed for the tram and in a safe neighbourhood. Roberto and his team go out of their way to make your stay enjoyable. They are very enthusiastic and knowledgeable about the city. The breakfast is excellent with a large... More


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Lyrics Depot is your source of lyrics to Shallow Opportunities by Liz Phair. Please check back for more Liz Phair lyrics.
Shallow Opportunities Lyrics
Artist: Liz Phair
Album: comeandgetit
I don't understand you
You're just a man who talks at me
I'll just sit and take your pleasantry
Until you run out of things to run past me
I don't have a reason
I don't have a plan
I operate on instinct
I give you the best of me
My sexy sexy slight of hand
I'll wait right here
Till you get back
And take my shallow opportunity
If you can't guess that I'm hanging out to see
What you can do for me
Cause you were new to me
And that's what this game is all about (This game is all about)
And that's what this game is all about (This game is all about)
Liz Phair Lyrics
Liz Phair comeandgetit Lyrics
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Liz Phair - X-Ray Man Lyrics


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and guidelines that define an integrated, process-based approach for managing information technology services. ITIL can be applied across almost every type of IT environment. Interest in and adoption of ITIL has been steadily increasing throughout the world; the numerous public and private organizations that have adopted it include Proctor & Gamble, Washington Mutual, Southwest Airlines, Hershey Foods, and the Internal Revenue Service. In addition to the often touted benefits of ITIL - aligning IT with the needs of the business, improving service quality, decreasing the costs of IT service delivery and support - the framework can aid the information security professional both directly (there is a specific Security Management process) and indirectly. This article will provide a general overview of ITIL and discuss how ITIL can improve how organizations implement and manage information security. ITIL overview ITIL began in the 1980s as an attempt by the British government to develop an approach for efficient and cost-effective use of its many IT resources. Using the experiences and expertise of successful IT professionals, a British government agency developed and released a series of best-practice books, each focusing on a different IT process. Since then, ITIL has become an entire industry of organizations, tools, consulting services, related frameworks, and publications. Currently in the public domain and still evolving, the 44-volume set of ITIL guidelines has been consolidated into 8 core books. When most people discuss ITIL, they refer to the ITIL Service Support and Service Delivery books. These contain a set of structured best practices and standard methodologies for core IT operational processes such as Change, Release, and Configuration Management, as well as Incident, Problem, Capacity, and Availability Management. ITIL stresses service quality and focuses on how IT services can be efficiently and cost-effectively provided and supported. In the ITIL framework, the business units within an organization who commission and pay for IT services (e.g. Human Resources, Accounting), are considered to be "customers" of IT services. The IT organization is considered to be a service provider for the customers. ITIL defines the objectives, activities, inputs, and outputs of many of the processes found in an IT organization. It primarily focuses on what processes are needed to ensure high quality IT services; however, ITIL
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does not provide specific, detailed descriptions about how the processes should be implemented, as they will be different in each organization. In other words, ITIL tells an organization what to do, not how to do it. The ITIL framework is typically implemented in stages, with additional processes added in a continuous service improvement program. Organizations can benefit in several important ways from ITIL:
• • • • • • •
IT services become more customer-focused The quality and cost of IT services are better managed The IT organization develops a clearer structure and becomes more efficient IT changes are easier to manage There is a uniform frame of reference for internal communication about IT IT procedures are standardized and integrated Demonstrable and auditable performance measurements are defined
ITIL details ITIL takes a process-based approach to managing and providing IT services; IT activities are divided into processes, each of which has three levels:
Strategic: An organization's objectives are determined, along with an outline of methods to achieve the objectives. Tactical: The strategy is translated into an appropriate organizational structure and specific plans that describe which processes have to be executed, what assets have to be deployed, and what the outcome(s) of the processes should be. Operational: The tactical plans are executed. Strategic objectives are achieved within a specified time.
A description of each of the numerous IT processes covered by ITIL is beyond the scope of this article. What follows are brief, general descriptions of the ITIL processes that, along with the Security Management process, have a significant relationship with information security. Each of these areas is a set of best practices:
Configuration Management: Best practices for controlling production configurations (for example, standardization, status monitoring, and asset identification). By identifying, controlling, maintaining and verifying the items that make up an organization's IT infrastructure, these practices ensure that there is a logical model of the infrastructure.
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Incident Management: Best practices for resolving incidents (any event that causes an interruption to, or a reduction in, the quality of an IT service) and quickly restoring IT services. These practices ensure that normal service is restored as quickly as possible after an incident occurs. Problem Management: Best practices for identifying the underlying cause(s) of IT incidents in order to prevent future recurrences. These practices seek to proactively prevent incidents and problems. Change Management: Best practices for standardizing and authorizing the controlled implementation of IT changes. These practices ensure that changes are implemented with minimum adverse impact on IT services, and that they are traceable. Release Management: Best practices for the release of hardware and software. These practices ensure that only tested and correct versions of authorized software and hardware are provided to IT customers. Availability Management: Best practices for maintaining the availability of IT services guaranteed to a customer (for example, optimizing maintenance and design measures to minimize the number of incidents). These practices ensure that an IT infrastructure is reliable, resilient, and recoverable. Financial Management: Best practices for understanding and managing the cost of providing IT services (for example, budgeting, IT accounting, charging). These practices ensure that IT services are provided efficiently, economically, and cost-effectively. Service Level Management: Best practices for ensuring that agreements between IT and IT customers are specified and fulfilled. These practices ensure that IT services are maintained and improved through a cycle of agreeing, monitoring, reporting, and reviewing IT services.
There is also a Service Desk function that describes best practices for establishing and managing a central point of contact for users of IT services. Two of the Service Desk's most important responsibilities are monitoring incidents and communicating with users. Figure 1 depicts the above processes, showing how the Service Desk function serves as the single point of contact for the various service management processes.
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Figure 1. ITIL Service Management Processes More detailed information about the above processes and Service Desk function can be found in the references listed at the end of this article. ITIL and information security ITIL seeks to ensure that effective information security measures are taken at strategic, tactical, and operational levels. Information security is considered an iterative process that must be controlled, planned, implemented, evaluated, and maintained. ITIL breaks information security down into:
• • • •
Policies - overall objectives an organization is attempting to achieve Processes - what has to happen to achieve the objectives Procedures - who does what and when to achieve the objectives Work instructions - instructions for taking specific actions
It defines information security as a complete cyclical process with continuous review and improvement, as illustrated in Figure 2:
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Figure 2. Information Security Process As some organizations look at Implementation and Monitoring as a single step, ITIL's Information Security Process can be described as a seven step process: 1. Using risk analysis, IT customers identify their security requirements. 2. The IT department determines the feasibility of the requirements and compares them to the organization's minimum information security baseline. 3. The customer and IT organization negotiate and define a service level agreement (SLA) that includes definition of the information security requirements in measurable terms and specifies how they will be verifiably achieved. 4. Operational level agreements (OLAs), which provide detailed descriptions of how information security services will be provided, are negotiated and defined within the IT organization. 5. The SLA and OLAs are implemented and monitored. 6. Customers receive regular reports about the effectiveness and status of provided information security services. 7. The SLA and OLAs are modified as necessary. Service Level agreements The SLA is a key part of the ITIL information security process. It is a formal, written agreement that documents the levels of service, including information security, that IT is responsible for providing. The SLA should include key performance indicators and performance criteria. Typical SLA information security statements should include:
• • • • • • •
Permitted methods of access Agreements about auditing and logging Physical security measures Information security training and awareness for users Authorization procedure for user access rights Agreements on reporting and investigating security incidents Expected reports and audits
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In addition to SLAs and OLAs, ITIL defines three other types of information security documentation:
• •
Information security policies: ITIL states that security policies should come from senior management and contain: 1. Objectives and scope of information security for an organization 2. Goals and management principles for how information security is to be managed 3. Definition of roles and responsibilities for information security Information security plans: describes how a policy is implemented for a specific information system and/or business unit. Information security handbooks: operational documents for day-today usage; they provide specific, detailed working instructions.
Ten ways ITIL can improve information security There are a number of important ways that ITIL can improve how organizations implement and manage information security.
1. ITIL keeps information security business and service focused. Too
often, information security is perceived as a "cost centre" or "hindrance" to business functions. With ITIL, business process owners and IT negotiate information security services; this ensures that the services are aligned with the business' needs. ITIL can enable organizations to develop and implement information security in a structured, clear way based on best practices. Information security staff can move from "fire fighting" mode to a more structured and planned approach. With its requirement for continuous review, ITIL can help ensure that information security measures maintain their effectiveness as requirements, environments, and threats change. ITIL establishes documented processes and standards (such as SLAs and OLAs) that can be audited and monitored. This can help an organization understand the effectiveness of its information security program and comply with regulatory requirements (for example, HIPAA or Sarbanes Oxley). ITIL provides a foundation upon which information security can build. It requires a number of best practices - such as Change Management, Configuration Management, and Incident Management - that can significantly improve information security. For example, a considerable number of information security issues are caused by inadequate change management, such as misconfigured servers. ITIL enables information security staff to discuss information security in terms other groups can understand and appreciate. Many managers can't "relate" to low-level details about encryption or firewall rules, but they are likely to understand and appreciate ITIL concepts such as incorporating information security into defined processes for handling problems, improving service, and maintaining SLAs. ITIL can help managers understand that
3. 4.
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information security is a key part of having a successful, well-run organization. 7. The organized ITIL framework prevents the rushed, disorganized implementation of information security measures. ITIL requires designing and building consistent, measurable information security measures into IT services rather than after-the-fact or after an incident. This ultimately saves time, money, and effort. 8. The reporting required by ITIL keeps an organization's management well informed about the effectiveness of their organization's information security measures. The reporting also allows management to make informed decisions about the risks their organization has. 9. ITIL defines roles and responsibilities for information security. During an incident, it's clear who will respond and how they will do so. 10. ITIL establishes a common language for discussing information security. This can allow information security staff to communicate more effectively with internal and external business partners, such as an organization's outsourced security services. Implementing ITIL ITIL does not typically start with IT - it is usually initiated by senior management such as the CEO or CIO. As an information security professional, however, you can add value by bringing ITIL to the attention of senior management. With the framework's rapidly increasing adoption, your organization might already be talking about ITIL; letting your management know specifically about ITIL's information security benefits can help spur its adoption. Implementing ITIL does take time and effort. Depending on the size and complexity of an organization, implementing it can take significant up front time and effort. For many organizations, successful implementation of ITIL will require changes in their organizational culture and the involvement and commitment of employees throughout the organization. Critical factors for successful ITIL implementation include:
• • • • •
Full management commitment and involvement with the ITIL implementation A phased approach Consistent and thorough training of staff and management Making ITIL improvements in service provision and cost reduction sufficiently visible Sufficient investment in ITIL support tools
Conclusion Information security measures are steadily increasing in scope, complexity, and importance. It is risky, expensive, and inefficient for organizations to have their information security depend on cobbled-
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together, homegrown processes. ITIL can enable these processes to be replaced with standardized, integrated processes based on best practices. Though some time and effort are required, ITIL can improve how organizations implement and manage information security.
Saturday, December 29, 2007
ITIL Planning to implement service man The planning to implement service management is a set in the information technology infra structure library [ITIL] framework. This set is about the alignment of business needs and IT provision requirements. Besides, this set describes how to implement or improve it service management within an organisation and it describes steps to ensure that business needs and IT provision requirements will be met. Furthermore, the planning to implement service management set is mainly focused on the service management processes, but also generically applicable to other ITIL sets. An approach to implement or improve service management is the Continuous Service Improvement Programme (CSIP). A CSIP is defined as: "an ongoing formal programme undertaken within an organization to identify and introduce measurable improvements within a specified work area or work process." All the activities within a CSIP regarding one single improvement can be visualized generically by using the mete. This results in a process-data diagram (figure 1), which does not describe the continuous improvement activity of the programme. The process-data diagram shows the relationship between processes and artefacts and this diagram consists of two integrated diagrams. The left-hand side of the process-data diagram describes the activities (processes) and is based on the UML activity diagram. The right-hand side describes the data (artefacts) and is based on the UML class diagram. The table of concepts and the activity description regarding the process-data diagram can be found in the paragraph The planning to implement service management set Every activity in the planning to implement service management set, as depicted in figure 1, will be further explained. Create vision As figure 1 show, the first step that needs to be taken in the process is creating CSIP. The vision statement describes the aim and purpose of the CSIP on a high level and should align the different strategy of business and IT. Additionally, the vision statement should be well communicated to the stake holder, to create commitment and buy-in for the CSIP.
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Analyse organization After having created a vision an IT organization should analyse itself, wherein the question 'where are we now?' has to be answered. A useful technique to determine the current position is the IT organization growth model. This model determines the maturity level of the IT organization and is based on the Process Maturity Framework (PMF), as well as on the CMM The maturity of the organization will be determined in terms of vision and strategy, steering, processes, people, technology and culture. It is also required to understand who the stakeholders are, because stakeholders have an impact on the CSIP. This can be achieved by defining, identifying and mapping the stakeholders. Additionally, the specific needs of the stakeholders have to be identified and this can result in a stakeholder assessment report. The third step of the organizational analysis in figure 1, consists of assessing the current report and measurement system. Knowing the current way of using and producing reports, facts and figures gives insight in how well the organization is steered, but it also provides information about the next activity 'set goals'. The last step in analysing the organization is conducting benchmarks. A benchmarks a useful management technique to improve performance. In a benchmark different parts of the organization can be compared, like units or processes. But also organizations as a whole can be compared in a benchmark. It is important to determine whether a service management process should be benchmarked or not. A focus on the relevant service management processes is essential. The results of the benchmarks can result in the identification of gaps. Set goals The next activity in the CSIP is about the agreement between business and IT regarding the required and expected future roles and characteristics of the organization, which are based on the current maturity of the organization. The first step that needs to be taken is the creation of a business casse to describe the added value and the justification of the CSIP. The business case is determined by the current maturity of the organization and the organizational strategy. A stakeholder assessment, conducted in the previous activity, can also be a contribution to the focus on the results and the aim of the improvement programme. Furthermore, risks should be identified and managed. An approach to risk management should be applied during the CSIP. Mainly the risks related to the business vision, existing processes and the environment and business constraints should be managed to reduce the effects of those risks. After having created a business case, a gap assessment report should be completed. A gap assessment report is used to compare the current state
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with the future state of the organization and these results in gaps to overcome ('where do we want to be'). It provides information about gaps, risks and the prioritization on where to start. Once a gap assessment report has been completed, there is a need for understanding and clarity. That means that the problems and the following steps have to be presented to the key stakeholders, to establish creditability for the assessment and support concerning the change. The following step is the creation of a plan for quick wins. A quick win is an early success during an improvement programme. In the plan for quick wins short term wins should be identified and attained to keep the improvement programme running and to keep the commitment level high during the improvement programme. The last step is setting the goals regarding the improvement programme in relation to the earlier defined stakeholder needs. A management tool for setting goals and measuring performance is the balance Implement IT service management The first thing to consider regarding implementing or improving service management is finding an answer on where to start ('which service management process?'). Before identifying a process that need to be improved, the first condition that needs to be fulfilled is that the organization should have documented its current and desired state, which includes a completed gap assessment report. 'Where to start' also depends on the level of maturity of the organization. Besides these dependencies, it is important to understand the interrelationships between all the IT service management processes. Another aspect which should be taken into consideration during the improvement programme is creating awareness of the change. This can be done by making communication plant, which will give an explanation about the IT policy to the stakeholders. The next thing to consider is how the changes are going to be achieved. Achieving changes requires a reliable program To prevent a CSIP from missing its intended goals the OGC recommends [1] the approach from J.P. Kotter, called: 'Eight steps to transforming your organisation' in combination with project management such as prince. The main reason for using this approach in combination with regular project management is that this approach also takes the softer sides of change into account like resistance to change and creating commitment. J.P. Kotter studied more than 100 companies with regard to their transformations in the past years. This has resulted in eight main reasons why transformations fail. The duration of the studied transformations was quite long, about six to eight years. The eight main reasons why transformations fail are transformed into eight steps.
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1. 2. 3. 4. 5. 6. 7. 8.
Creating a sense of urgency Forming a guiding coalition Creating a vision Communicating the vision 'Empowering' to act on the vision Planning for and creating quick wins Consolidating improvements and producing more change Institutionalizing the change
These eight steps can be applied equally to a service management improvement programme. The culture of the organization is a main issue to be taken into account during organisation during because organizational change could support an implementation, and it can as well lead to resistance. For that reason the organizational culture should be managed in order to avoid problems like resistance. A critical success factor for a CSIP is the clear definition of accountability, roles and responsibility in relation to the new processes and the existing organisational structure new processes and working practices do often not fit within the existing organizational structure, because processes are often cross functional. In other words, processes may run through the whole organization. In this way new processes and working practices may introduce new roles, which may overlap the existing organizational structure. The last aspect that has to be taken into account regarding the implementation of IT service management is training. Training can contribute to a higher quality of service management and it can also lead to more productive and responsive employees. Before setting up a training programme, questions like who to train, when to train, how to train and what to train should be answered. For ITIL training see : ITIL certificate Measure goals After the completion of each improvement process a Post Implementation Review (PIR) should be conducted to indicate if the objectives have been achieved, this can be done by making a comparison between the achievement of the improvement and the goals earlier set in the programme. When the results of the PIR are confirmed, new targets regarding improvement should be defined. During the improvement programme the key performance information (KPIs), which are earlier created during setting the goals as a part of the balanced scorecard, are needed to be constantly monitored to confirm the PIR. Also, the improvement of the customers' perception (customer KPIs) during the CSIP needs to be surveyed. This can be done by conducting a regular statistic survey regarding customer satisfaction, also called a Customer Satisfaction Survey (CSS).
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Case study Hochstein, Brenner and Tamm (2005) conducted six case studies about the factors of success, benefits and costs concerning ITIL transformation projects in large European companies. Hochstein et al. deduced a few initiatives from the case studies which were effective:
• • • • • •
showing 'quick wins' continuous improvement to sustain the success marketing campaigns for awareness and acceptance management support as a mechanism for pressure the implementation of a broad-based training simultaneously development of new processes to integrate service orientation
Furthermore, Hochstein et al. discovered that bureaucracy and lack of individuality are general disadvantages of ITIL principles. Therefore, they state that ITIL principles should be adapted to fit within the organization with its specific requirements and that the appliance of ITIL principles should be selective.
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just the Answer - James Espey, The Last Drop Distillers
From heading up Bailey's in its formative years and chairman of Chivas Brothers, to launching Malibu, Piat d'Or and the Classic Malts range, James Espey has been one of the drinks industry's true innovators over the last 40 years. His latest venture, The Last Drop Distillers has taken him into the ultra-premium spirits industry. Alongside long-term partners Peter Fleck and Tom Jago he has already found a 50-year-old Scotch blend - enough for 1,347 bottles - and begun selling it. He talks to Chris Brook-Carter about his plans for the business, his fears for the spirits industry and why the recession is a good thing.
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Clap Your Hands Say Yeah Clap Your Hands Say Yeah
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Vinyl LP Details
- Released: June 16, 2011
- Label: Clap Your Hands Say Yeah
- 1.Clap Your Hands!
- 2.Let the Cool Goddess Rust Away
- 3.Over and Over Again (Lost and Found)
- 4.Sunshine and Clouds (and Everything Proud)
- 5.Details of the War
- 6.Skin of My Yellow Country Teeth
- 7.Is This Love?
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