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Copier Repair Problems Ordering Copier Paper/Supplies
IMPORTANT!!! You must follow the LOCK PRINT instructions in order to secure any file you are sending to a copier. If you do not apply this setting, your file will print out to the first person who swipes their card." Print/Scan to Copier Locations"
" How to Program Copiers to Scan"
" Print From PC to Copier"
The Convenience Copier Services supplies copiers for faculty, staff, and students at Georgia Perimeter College. You can access any of the faculty/staff copiers by using your JCard. In order for you to have card access to the copiers, your department budget manager/secretary, must email Beverly Kelly with the following information:
1. Employee's Name
2. Employee's ID number (900000000)
3. Departmental budget number
Please inform Printing Services immediately of new employees and employees leaving your department or the college. This will help us to provide accurate billing for your department.
*All Student Public access copiers are available in the Learning Resource Centers (LRC) on each campus. More information ...
** Click here: For the Quick Copier Training Reference Guide
Instructions for using the card swipe reader:
- Swipe your card in the reader.
- When the word "account" appears on the reader, key in your pin number and then press enter. (Your pin number will be 1 (one) if you work only in one department. If you work in multiple departments and are not sure what your pin numbers are, contact your department secretary or Printing Services).
- If you have followed these instructions and your card still does not work, contact your department budget manager/secretary to make sure a request has been made for you to access the copier.
- Budget managers/secretaries may follow the instructions above for new card activation's.
- If a request for access was previously made and the cardholder's card is denied, the budget manager/secretary may call Beverly Kelly in Printing Services at 678-891-3349 to troubleshoot the problem.
Anchor Copier Repair Problems:
If you experience continuous jamming, lines, low density or any other repair problems with the copiers, please contact the key operator at the extension below for your copier location . Only use transparencies through the manual side tray. You must press the tab key on the copier to copy transparencies. (See instruction manual for details).
If you experience problems, please contact IKON directly at 1-888-456-6457. IKON will need the equipment ID number on the front of the copier (example:1761118) and also to know the problem you are experiencing with the copier.
If the same problem persist continuously or no one has responded to the problem within 2 days or more, please notify Barbara Gatewood in Printing Services at 678-891-3348.
Anchor Ordering Copier Paper/Supplies:
Toner, staples and white copier paper, size 8.5 x 11 is provided free for convenience copiers only. Please contact John Swarn in Logistical Services at 678-891-3332 or John Swarn to order the supplies for your convenience copier. All other paper colors and sizes are the responsibility of the department. You will not be reimbursed for white copier paper purchased from an outside vendor for use in the convenience copiers.


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POLAR BOTTLE Ergo Insulated Water Bottle - 22 oz
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Product Details
Staying hydrated is essential to your active lifestyle, so be sure to keep that H2O chilly and at the ready in this BPA- and phthlalate-free Ergo water bottle from POLAR BOTTLE®. Its dual-wall construction boasts an insulating layer to prevent the contents from heating up, and the unique Half Twist™ cap helps you avoid messy spills and leaks. The bottle, cap and gasket are dishwasher safe for easy cleaning.
- Made from low-density polyethylene
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- BPA and phthalate free
- Safe to use in the dishwasher/freezer
- Capacity: 22 oz
- Dimensions: H 10" x D 3.5"
- Weight: 185 g
- Made in USA
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Comments about POLAR BOTTLE Ergo Insulated Water Bottle - 22 oz:
I don't like drinking water, but I use this water bottle to drink more water. This is what I do, I fill the water bottle with ice, squeeze some lemon concentrate in the water bottle, fill the water bottle with water and shake. It's refreshing and now I get the water my body needs. I purchased one for my husband also. This is a great buy. I love the way it locks so that it is spill proof, and then opens up with a twist of the cap to drink. AND it is freezeable, which is great because my hubby and I use this feature a lot when we go out and we always have chilled water to drink.

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How to close Guantanamo?
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Originally Posted by
And that is one way to deal with it, though I doubt Obama will do it because 1: Americans are unlikely to love him for freeing "potential" terrorists in America
Why not? At least the so-called "Obamaniacs" would still love him. After all, the Bush fanboys still seem to love him even after he condoned such inhumane acts as waterboarding.
Yes, the Bush Administration admits it did use waterboarding. It just denies it was torture at the time it was used. Let us see the United States government called waterboarding torture when Japan and Vietnam used it against our troops. It is considered torture now by U.S. law, but there was times in between according to the Bush Administration were it was legal and not considered torture. Besides, they were very careful when performing it.
Originally Posted by
Human rights advocates and legal scholars say the practice constitutes torture under U.S. laws and international treaties, but Bush administration officials say it was used under careful standards and controls and was not torture under U.S. laws at the time.
You don't think us "Obamaniacs" can be just as loving to Obama if he does the right and humane thing as the Bush fayboys are when he did the wrong and inhumane thing.
Sorry if I don't agree with Bush Administration's assessment of who a "potential" terrorist are. Considering they have over a million people U.S. citizens on a "watch list" including a setting U.S. Senator and myself.
Originally Posted by
2: Americans are certain to hate him if one of them goes boom.
Yes, they world.
I've always been under the impression that this countries legal system was designed by our founding fathers to protect the innocent. When we put money in the equation by offering bounties to the people of Afghanistan and Iraq we tainted the results to if we are capturing criminals or just someone that is disliked. There should be a hearing to ascertain their guilt. Then a trial and then if no evidence is presented other wise they should be released back to their country of origin. If their country will not take them, then we should find a country that will.
If they are found guilt, then they should be sentenced.
I really do not care if this is done by a military court or a civilian court. I do not question the U.S. military's integrity. For that matter I'd rather it be a military court instead of a court proceeding under a political appointee civilian judge.
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There are two volumes to this book. This is volume II. Volume I begins when the first Heavrin came to this country in 1679 and continues through 1969. Volume II covers the years of 1970 through 2008.
Born in Hecla, SD. Dunlap High School Served in US Navy 1951 - 1955. PreMed at University of South Carolina. Medical school at Medical University of South Carolina. Practiced in Alaska, NC VA and SC, last 39 years in Spartanburg, SC.
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JUNE 2012 TRIP TO THE WEST Published January 24, 2013
Fetner Reunion 2011 Published August 20, 2012
FETNER REUNION 2010 Published July 20, 2011
LAWRENCE ALLEN HEAVRIN AN AUTOBIOGRAPHY Published May 23, 2009


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hostname syntax
I have just installed smokeping on CentOS 5.2. The graphs come up ok, but they are blank and show 100% packet loss. I'm not sure I have my hosts properly defined in /etc/config Can't I just have something like: + Host_Group_1 menu=Group1 title=Group1 ++ host1 host=192.168.100.1 The private IP is just an example. And, yes the address is ping-able from this server. _______________________________________________ smokeping-users mailing list smokeping-users <at> lists.oetiker.ch https://lists.oetiker.ch/cgi-bin/listinfo/smokeping-users


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July 31, 2013 | Volume 100 No. 31
Virginia (Thievin) Gundermann, 89, died Friday, July 26, 2013, in Wolf Point, Mont.
A rosary will be recited at 9:30 a.m. with Mass to follow at 11 a.m. on Thursday, Aug. 1, at the Holy Family Catholic Church in Glentana. Interment will follow at the Glentana Cemetery in Glentana.
She was born on Nov. 24, 1923, in Carbert, Mont., to Eugene and Jeanne Thievin. The eldest of five children, she was raised in the Peerless area and attended schools there.
After high school she married Douglas Gilchrist on Aug. 31, 1940, in Scobey. Together they had nine children and resided in Peerless. She an...
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Blog Archives
Legumes Make the Top 5 Hottest Trends in Snack Foods
On April 25, 2013, Yahoo Shine released an article on The Top 5 Hottest Trends in Snack Foods. At no surprise for us, legumes has made the list. "Food companies looking to up the nutritional ante with their snacks have released myriad legume-based snacks, using everything from black beans to chickpeas to lentils. Being made with some legume flour doesn't always make a snack healthier though, so if you're really concerned about nutrition, you'll want to make sure the legumes are the first ingredient listed. Again, if you just happen to like the flavor of beans and lentils (like I … Read More
National Bean Day!
National Bean Day is January 6th! Celebrating this unique holiday is super easy. All you need to do is eat all the amazing beans that come in various sizes and shapes. According to Huffington Post's story last year on this National Bean Day Holiday, it exists because of Gregor Mendel, who famously used bean and pea plants to test his theories on inheritance. Mendel died on this day in 1884, according to FoodReference.com. We decided to have a little fun with this holiday and create you a Bean Day Infographic. Feel free to pin and share!


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Honey-Pecan Baked Cod RecipeRead Reviews Be the first to add a review
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One night at dinner, while vacationing in the Blue Ridge Mountains, we tried a pecan-encrusted trout that we've tried to re-create. We enjoy this tasty version with fresh or frozen cod often. —Lana German, Lenoir, North Carolina
- 3 tablespoons honey
- 2 tablespoons butter, melted
- 1 tablespoon reduced-sodium soy sauce
- 1-1/2 teaspoons lemon-pepper seasoning
- 1/2 teaspoon garlic powder
- 1/2 teaspoon paprika
- 1/4 teaspoon seasoned salt
- 1-1/2 cups finely chopped pecans
- 6 cod fillets (6 ounces each)
- Preheat oven to 400°. In a shallow bowl, combine first seven ingredients. Place pecans in another shallow bowl. Dip fillets in honey mixture, then coat with pecans.
- Place in a greased 13x9-in. baking dish. Bake, uncovered, 15-20 minutes or until fish flakes easily with a fork. Yield: 6 servings.
Originally published as Honey-Pecan Baked Cod in Simple & Delicious February/March 2011, p50
Light-Bodied White Wine
Enjoy this recipe with a light-bodied white wine such as Sauvignon Blanc or Pinot Grigio.
Reviews for Honey-Pecan Baked Cod
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Reviewed May. 20, 2014
"Very easy and delicious!"
Reviewed Aug. 1, 2012
"YUCK! There's not too much I don't like, but I couldn't eat this and I couldn't make my family eat it either."
Reviewed Mar. 30, 2012
"I would definitely make this again. We liked it very much, and it was certainly easy. I used haddock rather than cod, and I didn't use honey. I used 2 tablespoons of my homemade brown-sugar syrup, which to me has a more subtle flavor than honey. Pure maple syrup would probably work well, too."
Reviewed Mar. 20, 2012
"Not only was this recipe easy, but the taste was awesome. I am making it again this evening."
Reviewed Mar. 8, 2012
"This is so good especially the honey sauce. I would diffenately make this again."


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Mar 24, 2010 10:05 AM
The best way to describe the scent of Caldrea Sandalwood Riceflower cleaning products and lotions ($9-42)? Fresh and delicious, just like the first breaths of spring after a long, yucky winter. Redolent with sweet bergamot, riceflower, and mandarin and gentle whiffs of rosebud and lavender, it dries down to a light sandalwood-amber finish. Of all the products available in Sandalwood Riceflower, from hand lotion to dish soap, we love the Laundry Detergent ($16 for a 64-ounce bottle), since it naturally brightens whites and colors with Borax and the scent lingers for days.
See more Caldrea products.
Following my monitoring, thousands of persons on our planet receive the loans at good creditors. So, there is a good chance to get a small business loan in all countries.
If you've got a product or service that you'd like to promote on Outblush, click here to find out about our advertising opportunities.
Outblush is a blog for girls who love to shop. Our staff digs up the best clothes, home stuff, beauty items, and more. New items are posted every day — bookmark us and check out:


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The numbers 1 and 8 ask you to think only thoughts of positive abundance and prosperity. Your thoughts are manifesting very quickly at the moment and as both 1 and 8 have very powerful vibrations you are asked to ensure that your mindset and thoughts are on the highest level and focused upon your true desires.
Sacred Scribes
* More information about NUMEROLOGY and all the meanings, vibrations, energies and attributes of the NUMBERS.


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March 9, 2013
CARBONDALE, Ill.-- The Southern Illinois University softball team split the opening day of the Saluki Invitational Saturday falling to Wisconsin before topping Eastern Kentucky in six innings.
SIU 3, Wisconsin 7 Box Score
The Salukis gave up two multiple-run innings Saturday afternoon to create a deficit they could not rebound from.
"We were very good offensively all day, that was not the problem," said SIU head coach Kerri Blaylock. "We gave up a four run inning and a two run inning and I told the girls if you don't give up those crooked numbers you are right in the game."
Southern Illinois was able to get three runs on the board off five hits against Wisconsin (16-3) ace Cassandra Darrah (10-1). Darrah pitched a complete game walking six and striking out three.
Jayna Spivey led the Saluki offense going 2-for-2 at the plate including a home run in the third inning that also scored Morgan Barchan.
Brittney Lang pitched seven innings against the aggressive Wisconsin offense. The Badgers compiled 12 hits to out-hit the Salukis and record the win.
"I thought Brittney Lang really hung in there against this great offensive team," Blaylock said. "Wisconsin is 16-3 for a reason."
SIU 9, Eastern Kentucky 1 Box Score
Effective pitching and on-point offense pushed Southern Illinois (10-9) to a six-inning victory over Eastern Kentucky (10-6) Saturday night.
Alyssa Wunderlich (4-4) shined on the mound for the Salukis striking out four, walking none and allowing only five hits.
"Alyssa Wunderlich really took command and really started hitting her spots and it was a really good game for her, she had great off speed pitches and great location."
The SIU bats were hot from the get go as the Salukis posted four runs in the first inning. The pattern continued as they turned in three more multiple-run innings to break away from the Colonels.
Meredith Wilson and Morgan Barchan each recorded two hits while SIU combined for a total 10 hits.
"I have to give credit to our outfield as well, they really made some great defensive plays tonight and held off Eastern Kentucky," said Blaylock. "Overall I am really pleased with our performance tonight."


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THE PARTY An intimate, alfresco dinner celebrating Angeleno's September cover star Anna Kendrick, held at Scott Conant's Scarpetta inside the Montage Beverly Hills THE PLAYERS Anna Kendrick, Lindsay Luv, Alexandra Lasky, Andy Griffith, Rose Apodaca, Mary Ta, Suzanna Minotti, Lars Hypko, Dominie and Gregg Brazzel THE HIGhLIGHTS Fresh from the Toronto Film Festival, Kendrick spent the evening chatting with her friends and confidantes, discussing her modeling turn at Angeleno's shoot. Meanwhile, Chef de Cuisine Freddy Vargas pleased palates with dishes such as primi piatti, roasted jidori chicken and, of course, Scarpetta's signature spaghetti with tomato and basil. Photography by Brandon Wise


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We now interrupt this site's regularly scheduled wine musings for a story about one of its "spirited" friends – bourbon. Bourbon connected directly to this area, to be exact.
Wait, what?
Am I alone in always being taught Bourbon MUST come from Kentucky?
Well, thanks to fellow greater-Scottsdale resident Charlie Garrison, I have learned the error of my ways.
In 2006, Charlie partnered with his brother Dan to launch Garrison Brothers Distillery, a small distilled spirits plant located in the heart of Texas Hill Country. The first legal whiskey distillery in Texas and the only one outside Kentucky and Tennessee to produce authentic bourbon, the small, family-owned business manufactures its spirits straight from the kitchen, still-house and barrel barns on their ranch in Hye, Texas.
"The rise of the micro-distillery, the renaissance of whiskey-based cocktails and Mad Men-esque subliminal marketing have all played a role in helping us 'put our money where our mash is,' so to speak," said Dan Garrison, which recently released 1,200 bottles of its highly acclaimed bourbon whiskey to bars, stores, hotels, resorts and restaurants across Arizona, making it the first state outside of Texas to sell the product. "Bourbon used to be primarily marketed to men – and older men, at that, but the mixology movement and the rise of the craft cocktail have helped expose the spirit to an entirely new, younger demographic that caters to women just as much as men."
It also helps that the clever brothers have partnered with famed local chefs including Mark Tarbell to host Bourbon cocktail dinners, just as winemakers started partnering with them in recent years to help drive the boom of wine – especially local wine – in the area.
"This is a state that both understands and appreciates the art of the distilling process, and the resort and hospitality lifestyle that is so prevalent here really lends itself well to the revival of bourbon and bourbon-based cocktails," Dan Garrison said. "There's a high-end, knowledgeable consumer base in Arizona that appreciates the rigorous standards and by-hand approach that go hand-in-hand with distilling bourbon."
Right now, Tarbell's, AJ's and several Scottsdale resorts are carrying several varietals of the Bourbon in our own backyards. And, now that the Garrison Brothers Bourbon won the Jim Murray's Whiskey Bible's highest honor in recent months, we are guessing it will be even more readily available by year's end.
For more information on the Garrison Brothers Bourbon or the winemaker-like Bourbon dinners coming to the Valley, click here.


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The Liberal community can again gather together for Fun Runs. The non sanctioned event is open to everyone. The runs are organized to increase interest and enthusiasm for the upcoming fall sports season. The Fun Runs begin at 7 p.m. on the east side of Redskin Field Monday, Tuesday, and Thursday this week and next week. Fans and athletes can participate in the three mile route by foot, bike, or car.
Fun Runs culminate with a pep rally Thursday, August 11 with a pep rally featuring all of the fall sports at Redskin Field after the Fun Run that night. The Fun Runs return after a two year hiatus.
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Captain Albertson is from Ashland, Oregon. In 1988, he enlisted in the Coast Guard and served two years aboard USCGC VENTUROUS before commissioned at Officer Candidate School in 1990. A Prevention Officer, he has performed a range of Marine Safety, Security, and Environmental Protection missions during the following assignments:
He is a certified Marine Safety and Environmental Protection Professional. While at headquarters, he led policy development on oil and hazardous material response and led multi-national oversight of the Potentially Polluting Wrecks in Marine Waters issue paper developed for the 2005 International Oil Spill Conference. He also coauthored a textbook sponsored by the World Maritime University examining implementation of the IMO Guidelines on Places of Refuge for Ships In Need of Assistance.
He holds a B.S. in Business Administration-Marketing from Southern Oregon State College (1987), an M.S. in Environmental Management & Economics from The Johns Hopkins University (2001), an M.S. in Quality Systems Management from the National Graduate School (2004), and an M.A. in National Security and Strategic Studies from the Naval War College (2013).
Commander Stacey Mersel, a native of New City, New York received a bachelors degree from the University of Massachusetts at Amherst in 1993. She entered the Coast Guard through Officer Candidate School, in Yorktown, Virginia and received her commission upon graduation in 1995.
Commander Mersel began her career as a Deck Watch Officer aboard Coast Guard Cutter SPENCER (WMEC 905), a 270-foot medium endurance cutter homeported in Boston, Massachusetts until 1997. During her tour she served as the First Lieutenant and Communications Officer. In 1997, Commander Mersel became the Executive Officer of Coast Guard Cutter MUSTANG (WPB 1310), a 110-foot patrol boat homeported in Seward, Alaska.
From 1999 to 2002, Commander Mersel was assigned to the Eighth Coast Guard District in New Orleans, Louisiana as a Command Duty Officer responsible for the execution of all Coast Guard Missions in the Gulf of Mexico. In 2002, she attended Tulane University and earned a Masters in Business Administration. Upon graduation in 2004, Commander Mersel was assigned to the Seventh Coast Guard District in Miami, Florida. She was responsible for the budget execution of $70+ million. In 2006, Commander Mersel was assigned as the Executive Officer of Coast Guard Cutter VALIANT (WMEC 621), homeported in Miami, Florida where she performed search and rescue, drug and migrant interdiction, and fishery patrols in the Caribbean.
In 2008, Commander Mersel was assigned as a Program Reviewer and Budget Coordinator in the Office of Budget and Programs at Coast Guard Headquarters where she formulated the Coast Guards FY09 FY11 annual budget submissions through all stages of the Federal budget process. In 2010, she was assigned as the Chief of Sector New Yorks Command Center where she is responsible for overseeing the Sector Command Center and the Vessel Traffic Service Center that executes all Coast Guard Missions in the Port of New York and New Jersey and up the Hudson River. In 2013, Commander Mersel was assigned as the Executive Assistant to the Pacific Area Commander where she was responsible for communicating the Commanders strategic intent to a diverse audience of key internal and external stakeholders to include international, federal, state, local, tribal and industry.
In 2015, Commander Mersel reported aboard and currently serves as the Deputy Sector Commander for Sector Anchorage in Alaska. Her responsibilities include Alternate Captain of the Port and the execution of Coast Guard missions throughout Western Alaska and the Arctic, the Services largest and most geographically diverse area of responsibility.
Her personal awards include 4 Meritorious Service Medals, 2 Coast Guard Commendation Medals with O Device, 1 Letter of Commendation, and 3 Humanitarian Service Medals, as well as several unit and service awards.
Senior Chief Steven Gustin assumed responsibility as Command Senior Chief of Coast Guard Sector Anchorage in June of 2014 and is responsible for the health, well-being, and morale of all personnel assigned. His responsibilities include advising the Sector Commander on personnel and operational decisions impacting all that serve under Captain Paul Mehler's command. Senior Chief Gustin will frequently visit all of Sector Anchorage's units, meet informally with personnel, exchange ideas, disseminate information, develop external relationships and strengthen interagency and interservice partnerships. Charged with aligning service core values and readiness to conduct all missions are the responsibilities of all who serve at the pinnacle of enlisted leadership.
Feel free to check out our Facebook page, US Coast Guard Sector Anchorage.
- "The Sector Anchor" - Sector Anchorage's Monthly Newsletter


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Talking to Ray Wylie Hubbard, you get a music education. That shouldn't be surprising, given the fact that he's been making music for nearly 50 years. But as he rides into New York City for a show at City Winery tonight, the 67-year-old Oklahoma native isn't just telling stories of the good 'ol days and reliving them every night on stage. Instead, he's as vibrant an artist today as he was when he put out Three Faces West in 1971.
"I feel good that I'm not a nostalgia act," he said. "I still do the old songs, but I feel good that I'm still writing valid songs, so that keeps me on my game."
His most recent release, 2012's The Grifter's Hymnal, is as good a collection of songs that he's ever done, and as he continues work on a new album expected to come out next year, he's not content to rest on his laurels, adding new wrinkles like open tunings, slide guitar, and mandolin to his repertoire in order to keep things fresh.
"I get inspired by the artists and the musicians that I saw growing up, like Lightnin' Hopkins and Mance (Lipscomb) and Freddie King and Townes (Van Zandt) and Guy Clark and Billy Jo Shaver," he said. "Billy Jo is still writing incredible songs, and that's the inspiration right there. Plus there are a lot of young guys coming up, so I've got to watch my back. (Laughs) I keep trying to learn new things too, and by learning new things, that gives the song a door to come through that wasn't there."
Some would say what Hubbard is doing is a lost art, the idea of continually learning and perfecting your craft even after your reputation and legacy is secure. But as he points out, there is some light at the end of the tunnel among the younger set.
"There are some really great young writers, and then there's some that aren't so great, but they're sure making a lot of money," he laughs. "There are a lot of young cats that I really, really dig. Of course they're young for me – Slaid Cleaves and Hayes Carl, James McMurtry, and guys like that. And then there are these other young guys like Charlie Shafter and Javi Garcia and Shakey Graves, and they write from a place that the true poets know. Of course, there are also guys that learn three chords and do fraternity party rock songs. So it's watered down some, but then I see a lot of hope with some really great young writers."
And speaking of writing, Hubbard isn't just working on a new album, but he's also putting the finishing touches on his first book, tentatively titled A Life. Well, Lived.
"The book is written, so now I'm at the point where I'm doing the layout and going through the wreckage of the past pictures," he said. "There's one with me and Willie Nelson with mullets, and I don't know if I want to put that in there or not. (Laughs) It (the book) is a little bit more than just my whole life. I talk about what I know about songwriting, which didn't take too much, but about inspiration and craft and all that stuff. I'm happy with it, and it's a fun read. It's not Motley Crue. (Laughs) There's a little of that, but it's not that overboard."
Given his storytelling gift when it comes to songs, the book should keep readers compelled from start to finish as well. But again, is storytelling the way Hubbard and his peers do it another art not appreciated these days?
"I used to go see Mance Lipscomb and he would tell these incredible stories between songs, and of course there was Townes," Hubbard recalled. "When he was younger he was just a master of it. He was witty and humorous, and you felt like you knew him by the stories rather than just the songs. I've always admired someone who could do that. Those guys were great songwriters, and I think that the young kids, the college kids, are disillusioned with the mainstream, dirt road party, pickup stuff. So they're willing to make the effort to seek out outlaw country on satellite radio. They'll hear something and they'll go 'okay,' and they'll look for it. And when they discover Fred Eaglesmith or McMurtry, then they go 'this is the real deal,' and they become kind of enlightened by the music that has some depth and weight to it."
Ray Wylie Hubbard is still the real deal. And he's not about to stop anytime soon.
"I like to get up there and suck people into my psychosis," he laughs. "And I still have fun with it. I also don't mind being a little sloppy if it comes across. It's performance, rather than perfection."
Ray Wylie Hubbard plays the City Winery in NYC tonight, April 29. For tickets, click here


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Verizon intros LTE-ready Samsung Galaxy Camera with Android Jelly Bean
Last month, AT&T launched the Samsung Galaxy Camera as the world's first dedicated photo camera with Android Jelly Bean. Today, Verizon announced the Galaxy Camera, too. Unlike AT&T's version, which features HSPA+ connectivity, Verizon's has LTE – this allowing the largest North American carrier to tout it as "the first 4G LTE camera in the world."
In case you're wondering, the Galaxy Camera doesn't run the latest Android 4.2 Jelly Bean, but only v 4.1. Still, there are many high-end smartphones out there that haven't reached version 4.1 yet, so that's really not a problem for now.
The new Android camera features a 4.8 inch touchscreen display with 1280 x 720 pixels, a 16MP backside illuminated CMOS sensor, 21x optical zoom, Wi-Fi, Bluetooth, GPS, quad-core processor, Photo Wizard, Samsung Media Hub, 8GB of internal memory, 32GB of external memory, and a 1,650 mAh battery. It weighs 311 grams, and measures 128 x 70 x 19 mm.
Verizon will start selling the Samsung Galaxy Camera on December 13, for $549 (no contract required) – that's $50 higher than the price asked by AT&T'. Verizon's version is going to be released in two colors, white and Cobalt Black, the latter being exclusive to the carrier. All in all, now you'll be able to own an LTE smartphone, an LTE tablet, and an LTE photo camera. Well, that is something.
Via Press release


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The Wildcat bats scorched Lobo pitching for 21 runs and five home runs in just eight innings at the plate.
In the second game,
The Wildcats kept the pressure on the Lobos, as Sarah Akamine followed the homers with a single up the middle. Callista Balko laid down a sacrifice bunt that turned into at second and third after Ninemire's second throwing error of the game. Following a Jenae Leles walk, Sam Banister broke the game open with a grand slam. The four-run bomb was Banister's second home run of the year and gave
Sarah Akamine (7-1) earned the first complete-game shutout of her career, limiting the Lobo hitters to three hits and one walk in five innings of work.
UA Opens Doubleheader with 13-0 Thrashing of Lobos
The Wildcats returned to the friendly confines of Hillenbrand Stadium after a couple weeks on the road by exploding with a 13-0, five-inning victory over
Three UA hitters ?- Chelsie Mesa, Kristie Fox and Jenae Leles ?- had three RBI apiece, as the Wildcats cruised in the first half of the doubleheader.
Taryne Mowatt (16-6) tossed a one-hitter and her sixth complete-game shutout of the year. The Wildcat hurler scattered three walks to six strikeouts and pitched to just three batters over the minimum.
The Wildcat seniors staked UA to a 3-0 lead right off the bat in the bottom of the first. Caitlin Lowe led off with a bunt single and stole second ?- the 134th career steal of her career. Chelsie Mesa then singled to right to put runners on the corners. With Kristie Fox at the plate,
With the score still 3-0 in the bottom of the fourth, the Wildcat bats came alive with 10 runs. Sarah Akamine led the frame off with a single to center and moved to second on a Callista Balko bunt single. One out and a walk to Laine Roth later, K'Lee Arredondo and Adrienne Acton came through with a pair of one-run singles. The rally prompted a Lobo pitching change, as Tori Rogers relieved starter Kelly Ninemire after three and one-thirds innings of work.
UNM's new hurler didn't have much better luck, as the UA hitters tagged her for two hits and two walks in 0.1 innings pitched. After starting off by striking out Lowe,
Game Notes:
- Caitlin Lowe stole her 134th career base in the first inning of the first game. The stolen base places Lowe in sole possession of second place on
- Prior to the game, Arizona Athletic Director Jim Livengood was on hand to recognize head coach Mike Candrea's 1100th career victory from a week ago.
Up Next:


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Bible Trivia is not the best name for a means to develop and discover the most important information that is to be found but we will suffice it to serve as our theme for this page with the realization that God understands that we simply want to know more about Him; and therefore, we want to know even the "trivial" things of the Bible.
We feature ten categories of trivia as shown below. Each has its own web page and is updated monthly. You can access the pages for each category - just click on the links below.
Check back often for our updates because we will continually update this page.
Return from Bible Trivia to Free Online Bible Study Home Page


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The hotel offers 69 luxurious rooms over 6 floors. The modern air-conditioned rooms are warm and offer all amenities... Más información »
Vedanta Wake Up at Madurai is about experiencing the city in all its fullness. To start off with, a convenient... Más información »
Great hospitality and homely atmosphere are the main features of this hotel. The basic amenities offered to the... Más información »


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Abhishek Sharma
16 Abhishek Sharma Articles
First look of Manish Paul's Tere Bin Laden-Dead Or Alive released7 months ago 0
Tere Bin Laden Dead Or Alive is the sequel to 2010 film Tere Bin Laden starring Ali Zafar... After making audiences roll on their stomach in 2010… Read Article ▶
Meet the yoga trainers of Kareena Kapoor Khan, Sonam Kapoor, Deepika Padukone – view pics!1 year ago 0
Here's taking a look at the people behind the envy bods of our Bollywood divas We know how celebs put in a lot of effort to look as great as they… Read Article ▶
Manish Paul, Pradhuman Singh starrer Tere Bin Laden – Dead Or Alive to release on October 301 year ago 0
For all you fans who will be missing Ali Zafar, don't worry he will be seen in a friendly guest appearance... The makers of Abhishek Sharma's Tere… Read Article ▶
The Shaukeens director Abhishek Sharma drafts a sarcastic letter to the Censor Board!1 year ago 0
The Tere Bin Laden director also cites how MSG: The Messenger got its release despite the ban. Check out the open letter below... In view of the… Read Article ▶
The Shaukeens box office collection: Akshay Kumar and Lisa Haydon's film mints Rs 10 crore in two days!2 years ago 0
Abhishek Sharma's romcom remained steady on Saturday at the box office Akshay Kumar, Lisa Haydon, Anupam Kher, Annu Kapoor and Piyush Mishra starrer… Read Article ▶
Movies To Watch This Week: Rang Rasiya, The Shaukeens and A Decent Arrangement!2 years ago 0
Akshay Kumar's Shaukeen remake will clash with Shabana Azmi's dramatic rendition along with Randeep Hooda's biopic on Raja Ravi Varma. Which one… Read Article ▶
Abhishek Sharma: Akshay Kumar's The Shaukeens is a laugh-at-yourself concept comedy!2 years ago 0
Akshay Kumar's upcoming flick will bring a new form of comedy in front of the Indian audiences... Laughing at yourself is always a tough job… Read Article ▶
Revealed: Happy New Year's Abhishek Bachchan to be seen next in Akshay Kumar's The Shaukeens!2 years ago 0
The two actors were last seen sharing screen space in Haan Maine Bhi Pyar Kiya Hai... After his much-loved act in Happy New Year, you won't have to… Read Article ▶
Lisa Haydon: I like Akshay Kumar in unshaved look!2 years ago 0
That's what the Queen actress said at the trailer launch of her upcoming romantic-comedy Model-turned-actress Lisa Haydon, who will be seen playing… Read Article ▶
Yogen Shah
The Shaukeens trailer: Annu Kapoor's impeccable comic timing and Akshay Kumar's star power steal the show!2 years ago 0
The trailer of the coming of age comedy, featuring Bollywood veterans, looks promising Over the years, Bollywood has been plagued with a barrage of… Read Article ▶
The Shaukeens motion poster: Akshay Kumar's next leaves you asking for more!2 years ago 1
Directed by Abhishek Sharma the film releases on November 7, 2014 Akshay Kumar's creative motion poster would surely arouse curiosity amongst the… Read Article ▶
Ali Zafar to play a stretched cameo in Tere Bin Laden 23 years ago 0
The sequel to the 2010 hit comedy will have Ali in the film too Pakistani actor-singer Ali Zafar, who played the lead in Tere Bin Laden, will be… Read Article ▶
Abhishek Sharma: Sharmaji Ka Atom Bomb leading lady not finalized yet3 years ago 0
Director Abhishek Sharma hasn't yet decided on the lead actress for his upcoming film Sharmaji Ka Atom Bomb Denying reports suggesting that Tabu has… Read Article ▶
Sikandar Kher bags a role in Tere Bin Laden sequel3 years ago 0
The actor who was seen in movies like Players and Khelein Hum Jee Jaan Sey will be seen in an important role in the sequel of Tere Bin Laden We all… Read Article ▶
Yogen Shah
Does cinema reflect social reality? Screenwriters to discuss3 years ago 1
Cineswami tells us more about the Indian Screenwriters' Conference to be held on February 25 It's that time of the year again. The members of the… Read Article ▶


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The belief that a vegetarian diet facilitates easier weight loss has now the support of scientific studies. Vegetarians tend to be slimmer than meat eaters and have lesser chances of encountering problems like heart diseases, diabetes and high blood pressure.
But this does not mean that turning vegetarian overnight will make you slimmer. There are a number of vegetarian food items which include higher amount of calories like nuts, peanut butter, salad dressings, sweets etc. which can make you fatter. Not only that, vegetarians must make sure that their diet provides all the necessary nutrients, especially proteins.
Advantages of vegetarian diet
Experts say that calories from plant based foods are being used more as fuel for the body than stored as fat. One reason for this is the fact that vegetarian food increases insulin sensitivity. As a result, nutrients enter the cells more rapidly to be converted as heat, rather than to be stored as fat. Vegetarian food is also low in saturated fat.
The number of obese among vegetarians is comparatively lesser. Vegetarianism also keeps obesity-related health problems like heart diseases, high blood pressure, high cholesterol and diabetes at bay.
Nutrients-rich vegetarian food
It is not fair to compromise health for weight loss. So plan your vegetarian diet in such a way that you are not deprived of any essential nutrients. You can get enough proteins from nuts, seeds, legumes and soy products like tofu and tempeh. Whole grains and rice can keep you satisfied for longer duration. Eat lots of fruits and vegetables that can provide you enough vitamins and minerals. If you are not using dairy products, you can have soy-based alternatives for milk, yoghurt and cheese fortified with calcium, vitamin D and riboflavin. You can also take daily multi-vitamin and mineral supplements to fill nutritional gaps, if there is any.
Things to avoid
While sticking on to vegetarian diet, it is important to avoid items which contain high calories like cheese, butter, salad dressing and fried food. Snacks, crackers and candy are also in the 'to avoid' list. Not only do they add unwanted calories but also has zero nutritional value.
Can everybody follow a vegetarian diet?
Some experts do not agree with the argument that anybody can follow a vegetarian diet. It is advisable for children, teenagers, pregnant and breast-feeding mothers to consult the doctor to make sure that they do not miss the much needed nutrients like proteins and minerals while following vegetarian diet.
For better results
You must plan what you are going to eat and must avoid last minute choices, which will not always be the right choice. You can add variety to your daily menu by including different fruits and vegetables, instead of following a monotonous diet every day.


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Little Prince George may be getting a sibling. Even before news of the royal wedding faded, there was pressure on Kate Middleton to have a royal heir after her marriage to Prince William. Now on July 15, 2014, bets that the Duchess of Cambridge is pregnant again is predicted with "an announcement thought to be immenent," says Metro. The news is anticipated by the little prince's first birthday on July 22, 2014. The Sydney Morning Herald, noting the Kate Middleton rumors, said on July 15, 2014, "Tabloids in a tizz over pregnancy."
The media outlets are citing Jessica Hay as a source. Most remember her as the woman who correctly spilled the beans about the first baby two weeks before the royal announcement. It was in December 2012 that you read here that the baby buzz was not going away. The tabloids were talking about parenting and a Christmas baby announcement. The gossip all stemmed from a former school friend of Kate's, Jessica Hay, as Entertainmentwise and Female First initially reported. We began hearing about baby news ever since the royal wedding, but it heated up in December.
The questions and the certainty
Is the Duchess of Cambridge really expecting a second child? Who can forget the New Yorker magazine cover showing the newlyweds hiding under the covers as paparazzi, the Queen and Prince Philip circled the bed in "May 2, 2011: The New Yorker." As always we await news from the palace. However, the gossip will continue.
Some sources are suggesting that Kate's sister, Pippa, may have inadvertently spoken out of turn. But thus far, the news is swirling through news and tabloid sources including the National Enquirer, which has been questionable. One thing is certain -- as a woman who seems to embody the grace and charm of Princess Diana, both children will be raised with a loving, hands-on approach to parenting.
Copyright 2014 Rita Esposito


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Same-Sex Marriage Bill passes in ACT
History was made today when the ACT became the first jurisdiction in Australia to pass legislation on Same-Sex Marriage, voting 9-8 in favour of the Bill.
The Marriage Equality Same-Sex Bill was tabled with amendments to the Legislative Council at 10am this morning, where after an hour and a half of debate, the Bill was passed with the support of Labor and The Greens.
The Marriage Equality Same-Sex Bill will allow same sex couples from anywhere in Australia to be married by a celebrant in the ACT.
Thousands tuned in to watch history unfold via a Live Feed from the Legislative Assembly.
It is expected couples may be able to marry in the ACT as early as December.
Federal Attorney General George Brandis has asked the ACT not to proceed with weddings until after the High Court Challenge has been resolved, saying it would be distressing for individuals who entered into same-sex marriage under the ACT laws to find their marriages were invalid.
ACT Chief Minister Katy Gallagher has refused this request saying last week – "we'll see you in court".
In today's meeting of the Legislative Assembly, Gallagher said there is no reason for people to discriminate against Same-Sex couples and it was time for all Australians to get behind marriage equality.
The minister made a passionate speech in favour of the Bill and thanked the dedication of her staff and other advocates in moving forward with the Bill.
"No leader says a law must stand for all time - we do the best we can at the time we find ourselves in," said Gallagher."it's time we meet our responsibiluity to update the laws of the past for the people of today."
NSW Gay and Lesbian Rights Lobby (NSW GLRL) congratulated the ACT on the success of their legslation.
"The passage of the Marriage Equality Same-Sex Bill in the ACT is an extremely significant step towards the goal of full marriage equality across Australia," says Justin Koonin, co-convenor of the NSW GLRL.
"For the first time, same-sex couples will be able to be married somewhere in Australia, and that is a wonderful thing."
Koonin says he hopes the passage of the Bill will give politicians in NSW and other states the courage to do the same.
"We will be watching developments closely, particularly the pending High Court challenge by the Federal Government. We commend our colleagues in the ACT for their hard work and commitment."
ACT resident and Deputy Director of Australian Marriage Equality, Ivan Hinton, was overjoyed at the result.
"Today's vote in the ACT is a day many Australians have waited for. Historically, the ACT has said loving and committed same-sex couples deserve and will now have the right to get married," said Hinton.
"This law with strengthen same-sex couples and their families, and will be welcomed by all Australians who support fairness and family."
Hinton also expressed that the result in the ACT sent a message to the Federal Government.
"Today's vote sends a strong message to the federal government and state governments that loving and committed same-sex couples want to get married and want to uphold it's values and responsibilities"
Last week, Australian Marriage Equality set up a register for couples interested in marrying in the ACT. To date there are over 1000 couples expressing interest in an ACT marriage.
- TOPICS: ACT, ACT Same-Sex Marriage Bill, gay, gay marriage, George Brandis, Katy Gallagher, lesbian, LGBTI rights, marriage equality, same-sex, Same-sex Marriage, Simon Corbell
- CATEGORIES: National, News + Politics


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If you're one of those people who paid to play Candy Crush Saga, shelling out real cash for in-game items so you could finally beat the game and get that sugary-sweet, match-3 monkey off your back, you probably shouldn't read this. King did something you aren't going to like. It just updated the Android and iOS version of the game. And this isn't an ordinary, bug-fix update. It's a level update.
Candy Crush Saga on mobile devices now goes up to level 410. It hasn't caught up to the Facebook incarnation yet, which is at 455 levels, but it's getting there. This latest level upgrade is due to an addition called Polka Palooza. Not that the name of the new episode matters. No matter how you look at it, it's more Candy Crush Crack.
In case you're wondering what this means, let me fill you in. The prior Candy Crush Saga update added Licorice Tower to the game, bringing the Android and iOS level count up to 395. Polka Palooza goes and adds 14 more, bursting past the 400 level mark. Which is why I bothered to report this. 400 levels is really quite a milestone.
I mean, I've played Candy Crush Saga. I know how it works and what it's like. With 410 levels, it's entirely possible to be occupied for at least a year, provided you never actually pay to play. Once you get past the level 50 point, it can take at least two tries to clear a level. So yes, it's a devious beast, but it is one that will keep a player occupied for a good amount of time for free.
Though, I suppose King shouldn't get too much applause for passing 400 levels in the mobile versions of Candy Crush Saga. At the rate this game is going, it'll probably pass 500 levels by the end of 2013.
Product Page [Google Play] Product Page [iTunes]


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Yesterday's arrest of teen heartthrob Justin Bieber may have temporarily distracted some folks from more important business coming up in Olympia, but trust Mayors Against Illegal Guns (MAIG) to get the focus back on track with an e-mail alert today to its members, about 12 hours after the National Rifle Association alerted its members, regarding next week's hearings on the dueling initiatives.
This morning, KVI's pro-gun drive time host John Carlson was suggesting that Bieber be deported for his speeding and drunken driving arrest, if convicted. He's a Canadian citizen, and evidently he is oblivious to recent news about high-profile car crashes including the one that took the life of "Fast and Furious" star Paul Walker, or the jealous road rage incident on I-90 that now finds one guy facing criminal charges and another in trouble over unrelated legal issues. Incredibly, nobody was killed in that misadventure, but speeding cars can be just as deadly as carelessly-used firearms.
Back on the ground in Washington, MAIG urged its members to contact lawmakers and push for support of Initiative 594, the 18-page gun control measure touted as a so-called "universal background check" proposal. MAIG has already contributed $30,000 to the I-594 campaign. There's also a handy sign-up place to attend, courtesy the Moms Demand Action group.
The MAIG e-mail was possibly in reaction to the NRA's Thursday alert – the first time the NRA has weighed in on dueling initiative controversy – which called I-594 a "universal handgun registration scheme being promoted by a very wealthy group of anti-gun elitists who have already raised nearly $1.4 million to qualify this initiative."
"Further," the NRA continued, "virtually every firearm transfer - with very few and limited exceptions - would be required to go through a licensed firearms dealer under the provisions of I-594."
The NRA did not mention I-591 in its alert, possibly indicating that its full attention is on the other measure, sponsored by the Washington Alliance for Gun Responsibility. Several times over the past few months, supporters of I-594 have intimated that the NRA is behind I-591, which is demonstrably false. The five-million-member organization has not contributed a penny to the measure, which is being pushed by Protect Our Gun Rights, a statewide coalition representing gun rights groups, gun collectors, hunters, target shooters and law enforcement firearms trainers.
There are two hearings on both measures next week, on Tuesday and Wednesday. Here are the particulars:
Tuesday at 1:30 p.m.
House Hearing Room A
John L. O'Brien Building
Wednesday at 1:30 p.m.
Senate Hearing Room 1
J.A. Cherberg Building


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Learning Outcomes
Learning Outcomes Performance Support Web
Are you looking for an additional resource regarding Learning Outcomes at Red River College?
A web site has been developed for use by instructors and course developers. This web site consists of self-directed, on-demand access to definitions, advice, interactive tools, articles, self-evaluation checklists, templates, and examples of learning outcomes.
Visit the Learning Outcomes Performance Support Web.
Red River College's Strategic Plan states that the College will develop a set of College-wide learning outcomes for use by all programs, and develop all program curricula in learning outcomes format. The learning outcomes initiative occurs in the context of the current curriculum reform movement in many colleges and universities in North America and Europe.
What is a Learning Outcome?
Learning outcomes are statements that describe the knowledge, skills and abilities that students will develop during their program at Red River College. Learning outcomes make curriculum goals clear and transparent to all stakeholders.
The benefits to the College will be clearly stated College-wide, and ultimately, program and course learning outcomes presented in a consistent format. Learning outcomes will facilitate opportunities for development of alternative program and course delivery, flexible assessment for RPL and clear articulation with educational partners such as high schools, other post-secondary educational institutions, apprenticeship boards and accreditation boards.
College-wide Learning Outcomes
As part of Red River College's Strategic Plan, the current College-wide Learning Outcomes (CWLO) have been renewed to reflect the themes in the plan and the College's current thinking around student knowledge, skills and abilities, based on our values. CWLOs have been an embedded value at RRC and were first established in 2001 with a focus on the Conference Board of Canada's Employability Skills.
- View the College-wide learning outcomes
The process of identifying, defining and developing program and course learning outcomes at Red River College is being facilitated by staff in the Program and Curriculum Development.
Learning Outcomes FAQ
- What are learning outcomes? How do they differ from competencies?
- How do college-wide and program outcomes differ?
- How are outcomes useful? Why should we bother?
- Does this imply faculty are not teaching core skills now?
- Will I have to address all of the college-wide outcomes in my course?
Have a question of your own? Email the Program and Curriculum Development Department at firstname.lastname@example.com.
What are learning outcomes? Are they the same as objectives or competencies?
Learning outcomes are not the same as competencies or objectives. One of the chief differences between a learning outcome and an objective or competency is that a learning outcome describes how the student will integrate knowledge, skills, and abilities learned in a course, program or college education in a complex role performance. This complex role performance is something that will be required of graduates in their personal or professional lives after graduation.
Learning outcomes:
- represent integration of a student's knowledge, skills and abilities in a complex role
- performance required of graduates in their personal and professional lives
- describe what a student will be able to do with what they have learned in courses, in programs, or as a result of a college education
- emphasize use of knowledge
- are public
- are verifiable (assessable)
- are not listings of discrete skills or pieces of knowledge that students are expected to master
In contrast to the integrative, transferable nature of learning outcomes, objectives or competencies describe discrete skills or bits of knowledge that are specific to a given context. The following example further illustrates the difference between a learning outcome and an objective. Both examples are derived from a hypothetical course, "Integrated Reading", in a hypothetical Teacher Education program.
Sample Course-level Learning Outcome:
"Assesses literacy development of
intermediate students and prescribes
appropriate teaching strategies."
Sample Objectives: "Describes 6 features of dyslexia in intermediate students."
How do college-wide and program outcomes differ?
College-wide learning outcomes are learning outcomes expected of every RRC graduate regardless of program area. They describe core skills and abilities our graduates need to succeed in the world of work, and in a world that demands continuous learning--skills like critical thinking, problem solving, writing, speaking, and the ability to do information research and use technology. While we recognize that many of us are teaching and assessing for these outcomes already, our hope is that curriculum can be put in place across the college which systematically fosters development of these outcomes in all of our students.
Program outcomes describe what
graduates of particular programs or
program areas will be able to do as a
result of learning experiences within
the program. They often overlap with
college-wide outcomes to some extent.
When that is the case, program outcomes
typically require the student to
demonstrate higher levels of a
particular outcome, or performance of
the outcome in a context unique to that
discipline . For example, graduates of a
Social Work program might be expected to
demonstrate higher-level interpersonal
communication skills than other
graduates, and would certainly use those
skills in manner specific to their
How are outcomes useful? Why should we bother?
Learning outcomes, whether at the course, program or college-wide level, can facilitate effective teaching and learning in a number of ways:
- the student is clear as to what is expected in terms of learning and assessment of learning; this can facilitate the student becoming an active player in the learning process
- outcome statements make clear to the student how they will use what they are learning, therefore allowing students to see why it is important
- writing outcome statements encourages reflection on the question "What do I want students to be able to do at the end with what they've learned in this (course/program/college education?)" This can result in a re-thinking of the amount and type of "content coverage" within courses and programs.
- from a faculty perspective, having learning outcomes on course outlines facilitates awareness of what students : 1) have learned in prior courses; 2) are learning in concurrent courses; and 3) will learn in future courses.
- writing outcome statements that focus on how students will use what they have learned can provide cues as to integrative student assessment strategies
- articulating outcomes at the program
and course level facilitates rational
curriculum planning---curriculum
development with the end in mind,
minimizing unnecessary overlap and
duplication, and avoiding gaps.
Does this imply faculty are not teaching core skills now?
Not at all. We know that many faculty are teaching and assessing for the core skills and abilities described in our proposed college-wide outcomes now. At the same time, we feel that these outcomes are so critical to the future success of our graduates that we need to put curriculum in place that consistently and systematically integrates core skills and abilities across the college, and ensures that our graduates have developed them.
We hope to "tap into" the expertise that already exists among faculty at RRC in terms of teaching and assessing for core skills and abilities as we move forward with the outcomes initiative. Faculty with expertise in teaching and assessing for any of the college-wide outcomes, who are willing to share their expertise with others, are encouraged to contact us.
Will I have to address all of the college-wide outcomes in my course?
No. Some courses are more suitable "vehicles" for certain college-wide outcomes than others. What is being asked is that faculty identify one or more college-wide outcomes emphasized in courses they teach. Some courses will emphasize only one college-wide outcome. Others may address several.
Would you like to submit about this page?


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CBA Goes Cap in Hand to Mrs. Watanabe
Commonwealth Bank of Australia, Australia's largest bank by market value, is tapping Japanese retail investors.
SMBC Nikko is sole lead manager for the issuance of Australian and U.S. dollar-denominated uridashi bonds in two separate tranches for the lender, a person familiar with the matter said.
The uridashi bonds mature in five years and six years, respectively. The price will be set on 14 May and the deals will settle on 29 May, according to a filing in Japan.
The size of either deal isn't known yet. Recent yields on CBA uridashi bonds, in Turkish lira, have been between 5% and 5.6%.
Mrs. Watanabe is a nickname for the generic Japanese retail investor—housewife and yen trader-who favors currency bets like bonds.
In the 2012 calendar year, US$46 billion was raised from 1,181 uridashi issues, an increase from the US$44.9 billion from 952 issues in 2011.


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Who is Sarai Snyder of Girl Bike Love?
Submitted by Katie Macarelli on
From Tim Jackson at Shut Up and Drink the Kool-Aid! Introducing Sarai Snyder...
Photo credit: Elizabeth Riley
I love my "job" here as the Chief Kool-Aid Dispenser! I get to "work" with some of my favorite people on the planet, some of the sharpest minds I know, and just genuinely good people. A perfect example of that is our newest contributor, who happens to also be a good friend of mine (though she can be a troublemaker- "she started it")- Sarai Snyder. Sarai is one of the most genuinely passionate advocates I have ever encountered in cycling, but when it comes to women in cycling, I don't think I've ever met anybody more passionate, or knowledgeable. That's high praise indeed, given the exemplary women I know in this world of cycling. And, I'd be willing to bet that all the other women I know, would agree with my assessment.
Sarai is genuinely one of my favorite people in the world of cycling, and on that same precious list outside of the context of cycling. She's kinda the ginger-haired, freckled little sister I never had. And if she doesn't stop touching my stuff and get out of my room, I'm gonna yank her pigtails!
As is the tradition here, I'll let Sarai cover her own intro… if for no other reason than the fact I absolutely LOVE making all of my contributors talk about themselves in the third person voice...
Read the full article at Sarai and the Revolution


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Are you ready to laugh? Then you don't want to miss this upcoming comedy event sponsored by Marcellus Crayton. Marcellus Crayton is a Austin, Texas native who has always known he was funny, but never thought he had what it took to become a comedian. His journey as a professional comedian started 3 years ago, when he took on a dare from a group of friends and he performed standup comedy at a local comedy club. Marcellus' act received critical acclaim from several comedic veterans, who carry under their belts decades of being in the business. After the first performance he knew that he had found his calling of being a stand-up comedian . Crayton has since won a comedy competition and has performed on two comedy tours throughout the state of Texas. He has also opened for several locally acclaimed comedians as well as a few well known comedians. Adding to his list of talents, Marcellus recently ventured into the television industry. The now comedian actor landed a commercial upon his first audition, He is currently working on supporting other charity events and furthering his career in comedy.
This weekend Marcellus Crayton is sponsoring a comedy show for veterans by veterans. Crosshairs Comedy is a group of veterans who perform comedy nationwide are coming to Austin to bring on the jokes. Some of the proceeds will be donated to Folds of Honor Charity. This show will also feature veterans Anthony Torino and Raul Sanchez and it's a show you don't want to miss.
The event will take place at Karma Lounge LTD in Austin, Texas. For more information, please click here!


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Is it a fly or a wasp?
Fusco Brothers by J.C. Duffy
Wasps have 2 pairs of wings. Therefore, the fairy flies are wasps (order Hymenoptera).
Flies have 1 pair of wings. Therefore, the bee flies are flies (order Diptera), even though bees are hymenopterans.
Both drawings and information are from How to know the insects by H. E. Jaques (1947).


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The Dungeon Master is going to take a look at the third Adventure Pack that crossed his desk, this being The Sharn Syndicate for DDO, a pack that is for characters around level 4.
This pack has six adventures in it, each revolving around the local crime organization The Sharn Syndicate. It starts off slow, with the player defending a bar from low-level thugs. The slow start is deceiving, leading one to believe it'll be a run-of-the-mill adventure, but it ends in an all out warfare in the streets of Stormreach where the player will have a hard time getting away. Many players argue that the end rewards for this adventure pack are a must around level 4. I agree to that only if the player can actually use any of the weapons they give at the end. The weapons are, Greatsword, Heavy Mace, Kama, Longbow, Longsword, Scimitar and Shortsword and all of them have an energy type on them doing an extra 1d6 of damage. Continue Reading


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Female wrestler says she is battling depression
Oct 24, 2012 - by Steve Gerweck
Independent female wrestler Courtney Rush made the following statement via Facebook:
To anyone who has been finding it difficult to work with/get hold of me lately: my apologies. If you aren't close enough to me to know, I battle depression each and every day. The maintenance of a forward-thinking, positive lifestyle is imperative to overcoming its effects, but the past few weeks have been exceptionally difficult. I am forever lucky and grateful for the strong people in my life: my parents, my brother and my amazing boyfriend who all help me find the strength I need.
That being said, I've been neglecting some duties and will be getting back on top of everything I need to get finished! Thanks for your understanding!


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Lacrosse Magazine previewed Saturday's UMass men's lacrosse meeting with Albany as part of its Ten-2-Watch weekly series. Check out what the Lax Mag staff had to say about the game below:
"The Great Danes lost their first two games of the season, to Syracuse and Drexel, by a total of two goals and beat Harvard 14-8 for their first win last Saturday. The Thompson-led offense will be put to the test against a UMass defense that's allowed just 5.5 goals per game. Miles and Lyle Thompson share the team lead for points with 18; Lyle with six goals and 12 assists and Miles with 13 goals and five assists.
UMass has a freshman to watch in attackman Nick Mariano, who has 14 goals in four games. He scored back-to-back goals in the Minutemen's 6-5 win at Army and four goals, including the game-winner with seven seconds left in overtime, to lead UMass past Ohio State, a win that vaulted it into the Lacrosse Magazine Top 20. The Minutemen also feature former U.S. under-19 men's team goalie Zach Oliveri in net. A win here could help UMass' NCAA at-large tournament case should it miss out on winning the CAA."
More from Lacrosse Magazine's Ten-2-Watch series can be found here. The most up-to-the-minute information on the men's lacrosse team can be found through UMassAthletics.com.


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Crystal Cruises says it will spend some $12 million to upgrade and refurbish Crystal Symphony, an effort it calls the "most extensive interior dry-dock to date." The project will begin when the ship's 21-day dry-dock starts April 12; the work will be done at the Lisnave shipyard, in Lisbon.
Among the improvements? Crystal Symphony's spa will receive a complete overhaul -- with a Feng Shui theme -- and expanded facilities, such as the addition of two more treatment rooms, a private canopied sundeck, and a new state-of-the-art shower and steam area.
The Fitness Center will be redesigned within its existing confines to carve out a separate room for yoga, Pilates, aerobics and personal training.
Computer University@Sea will also get the expansion treatment, with space nearly doubling that of the existing facility. That means there will be separate areas for email and web surfing -- and the classroom. And it also means that, to make the extra space, the Library will be moved to a new facility -- in the atrium.
Other refurbishments include complete redecoration of Penthouse and Penthouse suite category cabins -- look for new soft goods (window treatments, carpeting and such) along with the addition of Yamaha CD players and televisions with DVD. Regular old cabins will also get a sprucing up -- as well as the new CD and TV/DVD setups (and the library's collection of VHS tapes will be replaced with DVDs).
Following dry-dock, Crystal Symphony will set off for her European series of summer sailings, which include the Mediterranean, the Baltic, North Cape and British Isles.
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Crystal Plans Major Symphony Refurbishment
Crystal Plans Major Symphony Refurbishment
March 12, 2004


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oxazepam - oral, Serax (cont.)
OVERDOSE: If overdose is suspected, contact a poison control center or emergency room immediately. US residents can call their local poison control center at 1-800-222-1222. Canada residents can call a provincial poison control center. Symptoms of overdose may include: severe drowsiness, slowed/reduced reflexes, slowed breathing, fainting, loss of consciousness.
NOTES: Do not share this medication with others. It is against the law.If this drug is used for an extended period of time, laboratory and/or medical tests (e.g., liver function tests, complete blood count) may be performed periodically to check for side effects. Consult your doctor for more details.
MISSED DOSE: If you miss a dose, use it as soon as you remember. If it is near the time of the next dose, skip the missed dose and resume your usual dosing schedule. Do not double the dose to catch up.
STORAGE: Store at room temperature between 59 and 86 degrees F (15-30 degrees C) away from light and moisture. Do not store in the bathroom. Keep all medicines away from children and pets.Do not flush medications down the toilet or pour them into a drain unless instructed to do so. Properly discard this product when it is expired or no longer needed. Consult your pharmacist or local waste disposal company for more details about how to safely discard your product.
Information last revised December 2013. Copyright(c) 2013 First Databank, Inc.
Last Editorial Review: 4/16/2014
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You are encouraged to report negative side effects of prescription drugs to the FDA. Visit the FDA MedWatch website or call 1-800-FDA-1088.
Need help identifying pills and medications?
Back to Medications Index


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My kids are behaving so bad that i took their christmas away, is this to strict?
My two boys ages 5 and 6 have been acting up for the last 2 weeks and ive told them that if they keep it up santa will not come this year. Today they decided to poke a baseball size hole in the wall with a pair of scissors. SHould I take christmas away or is that too harsh?Answers:
of the day they are your kids so its up to you how you punish them!
Maybe not take it away but delay it until later in the afternoon so they learn a lesson. And make them help fix the hole.
u stink
I don't think that that is too strict. They were
naughty. Santa doen't give present to naughty
it make be too harsh but they put a hole in your wall so you need to take it away but they are just being boys.
Yes, way too strict.
I think taking a Christmas away is way too harsh. Christmas is a very fun event for everybody, and if you take it away from someone, it can mean a lot. You should try a different punishment.
Mine is 4 and so I totally understand how your feel. I think taking christmas away at this age is just a tad bit harsh although I do agree with you on some points. Christmas is on Monday I suggest you really lay it on them and tell them one more mistake and Christmas is out the window. They are old enough though to understand a warning. Don't completely take it away though just scare them.
It might be a hard thing to do but you did warn them and they are old enough to know what they're doing is wrong....
BEAUTIFUL! Wow, that's some courage. Instead of taking it away, use the whole coal routine in a stocking. Then the legend of Christmas lives on, and they are punished. Could you imagine what the kids at school would say to them? Wow! Please, please, please, please, PLEASE do it. Then comment back. I NEED to hear about this.
my mum always told me that you should never talk about a punishment that you cant hold up too..now as a parent i do that.
you said santa wouldnt come if they misbehave..well they have misbehaved maybe take all the pressies from santa away and only give them the pressies from mum and dad only..i always hang their stockings and tell the kids that santa fills the stockings and all the pressies under the tree are from mum dad and family friends...leave the stocking empty or just take it down...that way you can say santa didnt come.
harsh but they are young enough to get over it and hopefully it will be a good lesson learnt.
hunny that's okay but still get them stuff.show them the wrapped presents on Christmas sand make them earn it back.also it may b too harsh because they are so small and even though u may have said that's wrong,they still cannot put 2 and 2 together.think about how u were at 5 and 6.Christmas is the best holiday for small children,besides Easter and there bday.
Don't take their Christmas away.... they are in the holidays and are all excited....
Sounds to me you like you aren't a very good parent to begin with. Go ahead and take their xmas so they'll have a reason to hate you other than bad parenting.
Tell them Santa will only come if they mend that hole. That'll teach them problem solving skills and lighten the problem a little. Don't impose too many punishments especially during the festive seasons because they'll grow up really resentful. Every kid goes through his/her phase of mischief in one way or another. My brothers and I used to flood up the whole house with water but we turned out alright eventually. Then again, we also never ever forget one particular Christmas when our parents shouted and screamed at us.
Christmas is for the children. I think it is a little to harsh to take christmas away from them. I mean kids behave bad trust me, I have two. I mean just think about it, you did some bad things when you were a child too!! Don't make your children lose all their faith in christmas. What would you have done if your parents took christmas away from you?? If you didn't want them poking a hole in your wall with scissors why were the scissors in their reach?? Well good luck and the choice is yours but I really suggest that you think about your children!!
Do it, my dad did to me, went the whole day without a present, because i smashed my mothers (her grandmothers) very rare and expensive Chelsea Porciline vase, looking for my presents.
I got my Presents at 3pm the next day, and I never broke anything else looking for them again. I may have cried at the time, but I learn't a goo lesson, when I was threatened the next year, I was good as gold...
Christmas is not all about presents anyways. Teach your child the real meaning of Christmas. Then, maybe delay the presents thing until Christmas night or a day after.
I take a present away rather than the whole Christmas. My 10 year old has lost 3 presents already. Take it out of the closet show it to the kid and then make a trip to the store and have the child return it. It is hard for them to see that they had it and lost it.
It is beyond harsh - it is cruel. Santa loves all children.
should however mention that you talked to Santa and that he will be giving some of their presents to other children who haven't been so naughty.
If you said santa would not come then you better stick to your guns or they will never take your warnings seriously. You could give them a present or two from mom and dad but tell them that their behaviour disappointed santa and you agreed with him when he said they didn't deserve gifts this year. Tell them that only good behavior is rewarded and bad behaviour is not. I don't think it's too strict at all if you have a five and six year old cutting holes in the wall. They know better than that. They are testing their limits and you need to set the boundries so they understand where they stand.
Trust you initial instincts, you know what's best to get through to your children. None of us know them better than you do.
Good luck hun and Happy Holidays!
re out a different punish ment.
Take away all there toys now until christmas.
no matter how bad they act christmas is a time of family and cheer. it is about jesus no u and you should punish them after christmas(u are otherwise a horrible parent and they will make you regret it when they are older)
well santa doesn't give presents to bad girls and boys - even the song warns them of that. but then the question is what about the presents from you? i think you should make them help fix the hold then we'll see how they act together. it might just be they need to get out (weather permitting) and use up some of that excess energy.
Take Christmas away! Take the presents back to the store and use the money to fix the wall!
If you don't teach them now who the boss is in your house you are going to have problems when they are teenagers.
wow!! that is really strict, i dunno if it is too harsh but think about how they would feel wakeing up to no gifts. That is something that they would never forget
could be.
up a chart on the refridgerator and tell them that each has (# of gifts coming to them) but they each just lost one.
draw pictures of gift boxes (one for each gift they would have gotten) and put a big X over one of them. every time they are bad you can X out another. this way they can see each of their gifts going one by one with each bad behavior.
is a much stonger lesson, one that they have control over.
good luck
No, Maybe you can talk to them and have them think of ways that they can earn some of it back but if they don't want to then take it all away.
I understand how frustrating it can be with such young children, but you cannot take away Christmas. Christmas is a time for giving and loving and you do not want your children growing up thinking that it is a "bad" holiday. I would make sure that they cannot get to the scissors. Take away the TV, their toys, their play time, but don't take away Christmas. It is a special time for children, they need it. Good luck!
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Watch The State Department Spokesperson Who Asked For Talking Points Edits Defend Susan Rice
The briefing was on September 17th, the day after Rice's sunday show appearances.
Victoria Nuland is the State Department spokesman who reportedly asked that "references to the Al Qaeda-affiliated group Ansar al-Sharia" and "CIA warnings about terrorist threats in Benghazi in the months preceding the attack" be removed from CIA talking points prepared for Susan Rice before Sunday show appearances on September 16th.
Nuland said in a September 17th briefing, her first after reportedly asking for edits to the talking points late on September 14th that "Ambassador Rice, in her comments on every network over the weekend, was very clear, very precise, about what our initial assessment of what happened. And this was not just her assessment. It was also an assessment that you've heard in comments coming from the intelligence community, in comments coming from the White House.
- UK voters sent a massive shock through the world, overturning 40 years of British EU membership.
- Prime Minister David Cameron says he will resign by October.
- British banks got hit hard, and their European peers were hit even harder.
- Scottish leader Nicola Sturgeon says a second independence referendum for Scotland is "highly likely."


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Author: xiadanLogin to Add to Your Guidebook
The guide around Lijiang, Shangri-la Tiger leaping gorge and meili
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Idlewood is a district in Los Santos, located slightly to the east of the city center. It is likely that Idlewood is based on real life [[1]]. Idlewood, in 1992, had become a stronghold for the Ballas gang, but the district had previously been held by Grove Street Families. The only notable resident of Idlewood is Melvin "Big Smoke" Harris. Carl Johnson can acquire Idlewood as GSF turf by starting a gang war, depending on the player's actions.
Events of GTA San Andreas
Idlewood in Los Santos is based of the the city of Inglewood.In Grand Theft Auto: San Andreas, Idlewood is a stronghold for the Ballas gang, in particular the Front Yard Ballas, who use the area to launch attacks on both the Grove Street Families and the Varrios Los Aztecas, in order to take control of Little Mexico and Ganton. Idlewood is the home of Big Smoke, a Grove Street Family gang veteran; however the Ballas do not attack him (as it is later revealed that Smoke had been collaborating with the Ballas).
Idlewood, after the return of Carl Johnson and Sweet Johnson, becomes a district under the control of the Grove Street Families. The Ballas are pushed out of Idlewood, and begin to lose other districts also. The Grove Street Families continue to control Idlewood through the end of GTA San Andreas.
- Melvin "Big Smoke" Harris (Early 1990s - 1992, moved to East Los Santos)
- Big Smoke's House
- 1 Day Service
- 24 Hour Motel
- 25¢ Video Arcade
- 69¢ Store
- Alhambra
- City Burgers
- Flowers
- Going Gas Station
- Liquor Deli
- Pay 'n' Spray
- Perfumes Flatware
- Old Reece's Hair & Facial Studio
- Security Storage
- Super $5.00
- Tattoos
- Well Stacked Pizza Co.
- Wholesale Produce
Stationary Vehicles
- Sprunk soft drink vending machine (replenishes health)
- Ten Gang Tags
- One Unique Stunt Jump
- Muliplayer Icon down the street from Big Smoke's house it is also next to a gang tag.
|Neighborhoods and districts in Los Santos, San Andreas
|Commerce • Downtown • East Beach • East Los Santos • El Corona • Ganton • Glen Park • Idlewood • Jefferson • Las Colinas • Little Mexico • Los Flores • Los Santos International Airport • Marina • Market • Mulholland • Ocean Docks • Pershing Square • Playa del Seville • Richman • Rodeo • Santa Maria Beach • Temple • Verdant Bluffs • Verona Beach • Vinewood • Willowfield


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DVR Alert! New TV Show "Corvette Nation" Airs Friday on Velocity
A new original TV series called "Corvette Nation" will be making its debut Friday night at 7pm ET on Discovery's Velocity channel. The 13-episode series dedicated to America's favorite sports car will feature all sorts of events, people and of course the car that we love so much. The first episode was shot during the […]
Comments | By Keith Cornett - September 16, 2013
DVR Alert: West Coast Customs' VETT.I.AM Custom Corvette Project
West Coast Customs kicked off season two of their show on the new Velocity network with a project built around a custom 1958 Corvette for the Black Eye Peas' Will.I.Am. If you missed it, you're not alone, but the good news is that after consulting my TV guide, it looks like the final episode of


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Cam & Jakki's Culinary Adventures
Eat in style
Cameron Ball & Jaclyn Tan
"Since March, 2010 Cam and Jakki have been making ridiculous (often oversized and over cheesy) meals. Thanks to Jakki's fondness of food photography, they have been able to document many of their culinary adventures and compile them into this handy little book for your own personal enjoyment!
I must warn you, however, a love for cheese, sugar and oversized portions of food is essential.
Happy cooking, eating and bloating!"
"Not for the faint-hearted!"
~ Arnold Schwarzenegger
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Sitios de Blurb


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Southwest Black Bean Soup RecipeRead Reviews Be the first to add a review
- 1 medium sweet red pepper, chopped
- 2 celery ribs, chopped
- 1 small onion, chopped
- 1 tablespoon canola oil
- 2 cans (15 ounces each) black beans, rinsed and drained
- 1 can (14-1/2 ounces) reduced-sodium chicken broth
- 1 can (14-1/2 ounces) diced tomatoes, undrained
- 1 can (4 ounces) chopped green chilies
- 3/4 teaspoon ground cumin
- 1-1/2 cups cooked instant brown rice
- 6 tablespoons reduced-fat sour cream
- In a large nonstick saucepan, saute the pepper, celery and onion in oil until tender. Add the beans, broth, tomatoes, chilies and cumin. Bring to a boil. Reduce heat; simmer, uncovered, for 30 minutes or until thickened.
- Divide rice among six soup bowls; top with soup and sour cream. Yield: 6 servings.
Reviews for Southwest Black Bean Soup
"I thought this was really good and super simple. I used seasoned black beans and did not rinse them. I used hot green chiles. I would definitely make it again. I might try shredded chicken in place of the rice at some point just for a change of pace, but I thought the rice gave it an interesting texture."
"This was all right. Could use a flavor oomph. So add chili powder, salt, and pepper at will."
"I don't often follow recipe, but this sounded too good to resist. It will be a family favorite for now on! We all loved it!"
"This was very good! It definitely had a nice southwestern flavor. Personally, I like a bit more of a kick, so I'd probably add some chili powder to mine next time, but my husband and 12 year old son liked it as is. It was great for a cold day's lunch!"
"This is a very healthy soup with flavors that blend beautifully however, with the exception of my 18mo old, my family was not impressed. I added approx 1.5 cups of chicken breast and in addition to the hot pepper sauce I included some jalepenos. I am willing to try the recipe again but perhaps add cilantro or something to give it more flavor."


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As a customer service rep for an insurance company, I'd like to add a few more thoughts...Don't even think about picking up the phone to make a customer service call unless you've got something to write with, paper to write on and the documents pertaining to your call. Don't call on a cell phone if a land line is available because dropped calls and conversations that cut out because you're in a bad reception area are annoying to you and waste the customer service reps time. Never call while you're driving, cooking, eating, drinking, have your crying children or loud pets underfoot. You will have to take notes during the conversation so be prepared to do so. NEVER hang up the phone without getting the name of the person you spoke to. You don't have much credibility when you say "somebody you spoke to" told you something but can't prove what you've been told.
How to Get What You Want on Customer Service Calls
Bad customer service experiences have become part of our collective narrative about modern life. Unmotivated CS reps, enraged callers, outsourced call centers on the other side of the globe are all part of our consumer assumptions the moment we pick up that phone with a sigh and mutter under our breath, "Once more into the breach." (See also: In Praise of Complainers: Why Complaining Is Good)
But with a little experience and some ground rules, I think that call to a customer service center can be much more productive, if not outright pleasant. In various stages of my life I've sat on each end of that phone line and can offer eight strategies to stack the odds of success in your favor:
1. Identify Your Goal
We call customer service lines for many reasons: an error on a bill, a fee we don't think is warranted, help with instructions, and text message overages from a nimble-fingered kid all fall within in the purview of the CS rep. Before you pick up that phone, it helps to collect your thoughts and determine exactly why you're calling. Anger and frustration may be motivating, but it's best to work through these reflex emotions before picking up the phone. Ask yourself, "What do I specifically want to achieve on this call and is this the best method to achieve it?" Once you've determined your goal, take a deep breath, chill out and dial. (See also: How to Get a Customer Service Phone Number, Fast!)
2. Be Polite
As much as we might be blinded to this fact from outsourcing trends and bad late-night comedy skits, CS reps are people, too. The average rep takes dozens of calls per hour and fields all sorts of issues both on and off the phone. Though the rep most likely had nothing to do with the source of the problem, many of them do have the power to resolve it. Remembering the fundamentals of civility will serve you well as you communicate what you need. Remember to greet the person on the other end of line and jot down his name (and use it) during the call. Toss in a "please" and "thank you" once in a while for good measure. It will distinguish you from most other callers and may inspire that added motivation to go above and beyond. (See also: 25 Ways to Communicate Better Today)
3. Don't Waste Time
Most CS reps are evaluated professionally on how many calls they take within a certain period, how well the issues on the call are resolved, and how well they follow a script (usually related to company protocols, phone demeanor, ability to upsell, etc). Respect the fact that the CS has a vested interest in resolving your issue, but is also sentient of time. Long, drawn out histories or personal narratives only muddy the waters and take time away from the solution.
4. State Your Goal
CS reps are not mind-readers; it helps to outline your issue and your goal as early as possible on the call to avoid wasted time and mounting frustration. State your goal clearly and concisely. Do you want that late fee waived since the holiday slowed mail delivery? Do you want a pro-rated credit on your cable bill since the cable was out all weekend? Is your request fair and reasonable based upon the facts?
5. Communicate Your Value
Knowing why your request should be honored is as important as defining your request in the first place. This is your chance to sell yourself and make a case for the value of your continued business. I don't hesitate to let folks know how long I've been a customer, my average monthly payments, the fact that I've never been late with a payment, etc. It helps to make a case for yourself and give the CS rep a reason to keep you happy.
6. Escalate When Necessary
Sometimes an escalation of the issue is necessary if we reach an impasse or don't feel like our request is being heard. In these instances, politely ask to speak with someone in a position of authority, such as a supervisor. This doesn't have to be a confrontational moment. A phrase like, "I appreciate your time, but I feel like it might be better for me to speak with a supervisor," can help diffuse most awkwardness. Some reps simply don't have the authority to solve problems past a basic level. Speaking to a supervisor (though often the 'supervisor' is simply another rep who is tapped for escalation calls) can give new perspective to your issue or get a call-back from a manager who can work through higher-level issues.
7. Recap
Recapping the call by restating the issue, the solution, and the timing of the solution helps avoid confusion by either party. If the rep doesn't do it, just take a quick moment to restate the gist of the call and what you understand will be done. Any miscommunication can be ironed out before hanging up.
8. Document the Conversation
Finally, take a moment to jot down the issue and the resolution. Use your bill, daily planner, or monthly statement to make a quick note of who you spoke with (name and/or employee number, the date, etc). If the issue isn't resolved as agreed upon, you have a bit of documentation to refer to during a subsequent call.
In the end, good communication and a bit of temper control will serve you well. Approaching calls with a sense of collaboration, respect, and patience will keep you leagues ahead of the irate caller who immediately puts everyone on guard. After years of following these eight laws (as a caller) and a couple of years wishing more people knew about them (as a rep), I'm sure they'll hold you in good stead the next time the cable goes out.
Disclaimer: The links and mentions on this site may be affiliate links. But they do not affect the actual opinions and recommendations of the authors.
Wise Bread is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com.
Ive called a company 4 times in a row...at the 4th, they gave me exactly what I was asking for. i was unemployed at the time, and I figured, if you're going to cancel my CC for no reason then, then Im going to waste as much of your time as needed (customer service phone calls, time spent talking to me, routing me through the system, clogging up the phone line). I was polite, dont get me wrong, but definitely dedicated myself to being a nuisance...Sorry, but I was giving to them what they were giving to me: BS. Suffice it to say, it was immediate. I would have kept calling too...It took about 10 minutes, tops. Works like a charm.
I'd add one more step to the list - reward GOOD CS behavior. When your CS Rep shows empathy, and is efficient and friendly in resolving the problem or getting you the service credit...take another minute or two to speak to the manager and verbalize what impressed you with the service. It means the folks who are motivated get the pay raises and have incentives to stay! :)
I've had to make some customer service calls lately and I'm finding that they are more likely to help out, than before the recession. I am very polite and explain what's going on and I've gotten great results, so far!
I have worked in the customer service industry for 19 years, and my co- workers & I (not minimum wage, that remark was insulting) are constantly amazed at the way many customers treat the representative they are hoping will solve their issuse. First of all, we are human beings just like you. Treat us accordingly & you will be far happier with the outcome of our conversation. Realize we WANT to help you! But name calling, yelling, interrupting, and other negative communication will change our mind in a hurry. Remember, we're human. Please give us the respect we deserve, and understand that we don't want you to be anything but satisfied. Politeness & a bit of humor go a long long way. Telling us a long disjointed story that rambles on & repeats itself will not. We're human! Help us want to help you!
As a CSR- thank you for this. #3 especially. Not all places are like this, some reps & co. suck, but some don't so give us a chance to do our job.
I just wanted to add another reason that yelling or making unreasonable doesn't work: how well do YOU problem solve, do math, type, remember or speak when someone is yelling at you? We have to do all those things to solve your problem! I actually enjoy the challenge of a good problem to solve after many repetitive calls in a row but if you are making me angry then all the blood is rushing to my head & I can't think. Oh & here is a thought too- sometimes I may need to think for a few seconds or look up something on my computer to answer your question or fix your problem- if you want it done correctly, or the actual answer instead of a guess, I recommend you bear with me a minute, when I ask you nicely to bear with me a moment. Thanks!


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2-21-11 mystery to be solved tonight
Feb 21, 2011 - by Steve Gerweck
Today it is 2-21-11, which means that the "mystery" Superstar from the RAW promos will be revealed during tonight's broadcast on USA Network. For the past four weeks, WWE ran thirty second promos of a man in a trench coat walking towards a cabin in the rain, sparking rumors that it will be Sting. However the third video aired last week on RAW clearly showed The Undertaker inside the cabin, but the video gives the impression that while Taker is in the cabin, the mystery man in trench coat is watching from the outside. The Undertaker was being advertised as returning to today's show in local advertising.
The DirecTV preview for Raw says "Why 2-21-11?"
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