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In response to: Maximo Instrumental on the Manufacturing Floor of the GM Chevrolet VoltHow exciting to see how IBM's techology is making it's way into personal usage of cars. It's also great to see how GM is invovled with the Maximo Manufacturing User Group. Keep up the great work user groups!
Tivoli Software blog
Re: Maximo Instrumental on the Manufacturing Floor of the GM Chevrolet Volt
Danyel Otteson 060000ANFQ email@example.com Tags:  chevrolet gm asset-management software service-management maintenance ibmontwitter manufacturing volt eam maximo tivoli general-motors ibmsoftware 89 Comments 7,087 Visits
Re: Maximo Utility Working Group Set Attendance Record in San Francisco
Danyel Otteson 060000ANFQ email@example.com Tags:  maximo tivoli service-management ibmontwitter eam utilities asset-management ibmsoftware 69 Comments 6,420 Visits
In response to: Maximo Utility Working Group Set Attendance Record in San FranciscoGreat to see so many familar faces from Pulse 2010 at the MUWG. What an incredible user group with some great results! Go Maximo User Groups.
69+ IBM Experts available to answer YOUR product questions online on Nov 9
Danyel Otteson 060000ANFQ firstname.lastname@example.com Tags:  storage-management asset-management security user user-groups tivoli user-group automation storage storage-software asset tivuser 2 Comments 4,798 Visits
Do you have questions on IBM Tivoli Products?
69+ IBM Tivoli and Maximo Experts, many from development and support will be available via the "
The November 9th Ask the Experts Online Jam will included the following products:
IBM Tivoli Monitoring (ITM), Tivoli Asset Management for IT, All IBM Maximo Asset Management products - Enterprise Asset, Change and Configuration Management Database (CCMDB) , NetView for z/OS, OMEGAMON, Service Management & Cloud, Tivoli Access Manager (TAM), Tivoli Access Manager Enterprise Single Sign On (TAM ESSO), Tivoli Application Dependency Discovery Manager (TADDM), Tivoli Identity Manager (TIM), Tivoli Netcool Impact, Tivoli Netcool Performance Manager and Flow Analyzer, Tivoli Netcool/OMNIbus , Tivoli Network Manager and Net View/d, Tivoli Productivity Center, Tivoli Provisioning Manager, Tivoli Service Request Manager (TSRM) , Tivoli Storage Manager (TSM), , Tivoli Storage Manager (TSM) FastBack,Tivoli System Automation, Tivoli Workload Scheduler(TWS).
Here's how it works in brief:
Step 1: You have a question - usually technical;
Step 2: You will find the expert that is best suited to answer the question by browsing for an expert by pre-defined category and product specific;
Step 3: You will fill in a field on the "Ask the Experts online Jam" web application to submit the question.
Step 4: You will receive an email answer to your question and the Ask the Expert JAM web application is updated for other members to see.
To participate in this online jam session you must be a registered member of the TUC. Please register now!
What time is the ATE Jam session?
Americas -----> Eastern USA- Tuesday, November 9, 2010 at 8:00 AM - 8:00 PM
Australia ------>Melbourne (Australia- Victoria) Tuesday, November 9, 2010 at 3:00PM - November 10, 2010 at 12:00 Noon
India ------> Mumbai (India- Maharashtra) Tuesday, November 9, 2010 at 9:30 AM - 9:30 PM
UK ------>London (U.K. - England) Tuesday, November 9, 2010 at 8:00 AM - 8:00 PM
To find the time in your city check out the World Clock meeting planner website
Don't know what kind of questions to ask? Click here for more information and to view the archives from previous ATE Jams.
As the Global Tivoli User Community manager for IBM, I endorse this even and ask you to participate.
Get your questions ready for the November 9th Ask the Expert On-line Jam session!
75+ IBM Experts available to answer questions via online event November 12
Danyel Otteson 060000ANFQ firstname.lastname@example.com Tags:  tuc tivuser maximo usergroups ug group user asset experts tivoli storage automation community security 1 Comment 4,478 Visits
Got a question on IBM Tivoli Products? Get an answer via the Ask the Expert Online event.
75+ IBM Tivoli Experts will be available via the "Ask the Expert Online Jam" session for a 12 hour event this Thursday, November 12th from 8:00am - 8:00pm Eastern Standard Time (New York)
This incredible event, hosted by the Global Tivoli User Community will allow clients, prospects and more to ask questions of IBM Experts on 30+ products online via an application tool hosted on www.tivoli-ug.org
As the Global Tivoli User Community manager, I've supported two other Ask the Expert Online Jam sessions which produced excellent results and archives for both the person asking the questions and IBM.
If you have questions for our IBM experts this event is for you.
How does it work?
Step 1: Think of a question - can be fairly technical
Step 2: Go to http://www.tivoli-ug.org/ate/public/ for the web application
Step 3: View a page of topics/products to select from
Step 4: Find the expert that is best suited to answer the question by browsing for an expert list by the pre-defined category and product/solution;
Step 5: Fill-in the question field and submit the question.
Step 6: Receive an email answer to your question and the Ask the Expert JAM web application is updated for other people to see.
To participate in this online jam session you need to be a registered member of the Tivoli User Community, so please register now!
Don't know what kind of questions to ask? Click here for more information and to view the archives from previous Ask the Expert Online Jam sessions.
What products/topics will be offered?
Datacenter Management tools: IBM Tivoli Monitoring, IBM Tivoli Composite Application Manager for Transactions and WebSphere/J2EE, Tivoli Application Dependency Discovery Manager, Tivoli Provisioning Manager, Tivoli Service Request Manager,
Network, Service Assurance and Events: Tivoli Netcool Impact, Tivoli Netcool Performance Flow Analyzer, Tivoli Netcool Performance Manager, Tivoli Netcool/OMNIbus, Tivoli network Manager, Tivoli Network Manager (Precision and NetView/d),
Asset Management: Asset Management for IT and Enterprise, Enterprise Asset Management Trends and IBM Maximo Industry Solutions,
Security: Tivoli Access Manager, Tivoli Identity Manager, Tivoli Federated Identity Manager, Tivoli Enterprise Acces Manager Single Sign On, Tivoli Compliance Insight Manager, Tivoli Directory Server, Tivoli Key Lifecycle Manager, Tivoli Security Information and Event Manager, Tivoli Security Policy Manager,
Storage: Tivoli Storage Flash Copy Manager on AIX and Windows, Tivoli Storage Manager, Tivoli Storage Productivity Center, Tivoli Storage Mangaer (TSM) Fastback,
z/OS: Netview for z/OS, OMEGAMON, Tivoli Security for Systems z: Tivoli zSecure Suite
Click here for more information
Get your questions ready and join us on Thursday, November 12th for this online event here: www.tivoli-ug.org
IBM acquires BigFix: Interview with BigFix CTO Amrit Williams
Tiffany Winman 12000065XB firstname.lastname@example.com Tags:  williams acquisition ibmsoftware automation security service-management software ibm bigfix amrit cto 4,403 Visits
In addition to the Intelliden acquisition, the other big IBM Tivoli acquisition this year was BigFix. IBM announced the completion of the acquisition last month. And just this week, IBM announced that BigFix "now displays all virtual and physical assets—PCs , laptops, servers, point-of-sale and virtualized devices—in a single place."
I've had the pleasure of working closely with the BigFix team in the last few months as they join the IBM family. While discussing his podcast series, Beyond the Perimeter, I took the opportunity to interview Amrit Williams, CTO of BigFix.
Question: Can you tell us a little bit about BigFix?
Amrit: BigFix is a leading global provider of
high-performance systems and security management software for enterprise
companies. The BigFix unified management platform provides real-time visibility
and control through a single infrastructure, single agent and single console
for systems life cycle management, endpoint protection, security configuration
and vulnerability management.
BigFix solutions enable customers to securely manage their global IT infrastructures faster, more accurately, resulting in improved governance, control, visibility and business agility.
Question: Why did IBM acquire BigFix? How does it fit into IBM's product portfolio?
Amrit: IBM and BigFix are a great fit. The product portfolios are very complementary, the strategy and vision are well aligned and the companies' respective values and focus will drive greater innovation to the market
Product and market synergies
--BigFix offers best in class endpoint management (PCs, laptops, and distributed servers) that extends the IBM portfolio, enabling their smarter computing vision from the data center to endpoints anywhere in the world.
--Our product portfolios are very complementary, as demonstrated by the many joint customers we successfully serve today.
Strategy and vision
--We share a common vision for delivering automated service management and security and operational convergence to our customers worldwide.
--IBM intends to continue to evolve the rich capabilities of the BigFix platform and to innovate, integrate, and expand the combined solutions to address a broader set of market requirements than ever before.
Company values and market focus
--We share similar ideals and value around integrity and innovation.
--We both have a workforce that is provisioned and dedicated to solving the problems of the largest and most sophisticated enterprise environments in the world.
BigFix is part of the
Question: Can you explain how BigFix is different from other vendors in the market?
Conventional solutions rely on highly complex servers that must be in constant communication with numerous endpoint agents, receiving configuration and state data and transmitting instructions and content. This resource-intensive, high-overhead approach is not acceptable in today's highly distributed, occasionally connected endpoint environment. The BigFix Unified Management Platform relies on a single intelligent agent that acts autonomously based on policies distributed asynchronously, wherever endpoints happen to be, on virtually any network, over virtually any link. When an endpoint drifts out of compliance with policy, the BigFix agent automatically and immediately remediates the issue, ensuring continuous compliance—even if the endpoint is not connected to a corporate network.
The BigFix Unified Management Platform provides 18 IT management solutions, including security configuration and vulnerability management, using a single server, console and agent. BigFix is highly scalable, with a single server managing up to 250,000 endpoints, and works on a wide variety of platforms including Windows, Mac, UNIX, Linux and virtual operating systems. Competitive solutions require multiple agents per endpoint, scores of servers, and incur total costs of ownership orders of magnitude higher than BigFix.
BigFix also provides what is considered high-performance systems and security management. These high-performance attributes include:
Question: What benefits can customers expect from the acquisition?
Amrit: In addition to what has already been mentioned, customers should expect to see BigFix integrate with a wide set of IBM solutions. The benefit from a highly integrated set of technologies that enable an organization to become more efficient, improve productivity and lower costs will help organizations rationalize disparate technologies through convergence, consolidation and automation, enabling focus on higher value activities.
Now that's some pretty exciting stuff! Below you'll find a video of BigFix solutions in action. Also, here's a podcast on the BigFix acquisition.
Smarter, Faster, Endpoint Management!
Angela Reese 270000YS5M email@example.com Tags:  managment managemnt software endpoint vulnerability inventory endpoints lifecycle tivoli bigfix patch ibm device desktop management asset security 1 Comment 4,326 Visits
Announcing IBM Tivoli Endpoint Manager, Built on BigFix Technology
Smarter, Faster, Endpoint Management!
Can you manage thousands of endpoints on multiple platforms from the same console? Do you know exactly what assets you have at all times, understand who, how and why are people using them? Can you distribute software and fixes to each of them, maintain control and compliance reports for roaming equipment while at the same time reduce the amount of energy your endpoints consume?
On February 1st, IBM announced the availability of the new, IBM Tivoli Endpoint Manager, for managing and securing physical and virtual endpoints. Built on BigFix technology, Tivoli Endpoint Manager combines endpoint and security management into a single solution that enables companies to see and manage virtually all endpoints — servers, desktops, roaming laptops, and specialized equipment such as point-of-sale devices, ATMs and self-service kiosks.
Value to Customers: Continuous Visibility and Control for all Endpoints
IT organizations are constantly seeking ways to manage complexity and reduce costs, while providing services to end users that increase productivity and business efficiencies. IBM Tivoli Endpoint Manager, built on BigFix technology, contributes to those goals – by allowing clients to consolidate previously disparate functions and processes in endpoint management and security to maximize efficiencies, reduce risk and costs and provide quality services to end users no matter how distributed or complex the environment.
Tivoli Endpoint Manager delivers value from the smallest of companies to the very largest organizations. A single Tivoli Endpoint Manager management server is capable of managing up to 250,000 endpoints. The solution can be installed in a matter of hours, and provides customers with a fast ROI.
Interested in learning more?
Check out Jim Resch, IBM Technical Sales Specialist, describe how great IBM Tivoli Endpoint Manager really is.
And if you want to talk directly to our customers, visit us at Pulse. Come see for yourself how companies of all sizes are leveraging Tivoli Endpoint Manager, built on BigFix technology to achieve unparalleled visibility, control and automation.
Social networking opportunities:
Take a moment to share your experiences, knowledge and questions around endpoint management
LinkedIn: http://www.linkedin.com/groups?about=&gid=90033
Facebook: http://www.facebook.com/pages/BigFix/56240210919?v=app_23798139265
See you at Pulse!
Tivoli Business Partners: Tell us your story & nominate yourself for an award
Miranda Walker 060000489V firstname.lastname@example.com Tags:  storage-software pulse2010 enterprise-asset-manageme... ibm-partner automation partner partnerworld storage pulse tivoli netcool service-management business-partners security partners maximo 2 Comments 4,171 Visits
As someone who works on communications to Business Partners for
With all the exciting announcements coming for
Take this chance to celebrate all your hard work and success over the last year. Nominations for the
Check out the excitement from last year's award presentation
This could be you!
Submit your nomination for one of the three awards:
Don't forget, nominations must be accepted by 11:59EST on
P.S. - This might also be a good time to make sure you are registered for Pulse 2010 and the
Tour of Tivoli 2009
Tiffany Winman 12000065XB firstname.lastname@example.com Tags:  efficiency cloud tsam information-architecture tivtour tsm cloud-computing development tivoli security fastback identity-management storage tour green asset-management service-management dynamic-infrastructure virtualization 2009 automation energy 1 Comment 3,847 Visits
Yesterday, I was among 150 other IBMers at the "Tour of Tivoli" at the IBM site in Tucson (see photos). Hosted by Laura Sanders, VP of IBM Tivoli Development, the Tour provided demos of Tivoli Service Management technologies that "make sure our customers can deliver what they said they'd deliver within the time and cost they said they could deliver it," as Laura says.
Basically, the tour functioned as an internal state of the union talk where Laura reaffirmed the vision of Tivoli to lead in the Service Management industry by delivering innovative solutions for building and managing a Dynamic Infrastructure that strongly contributes to IBM's initiative to build a smarter planet.
The activities of the day reinforced this vision in very concrete ways by providing educational sessions and product demos of how Tivoli technologies directly contribute to building a dynamic infrastructure and smarter planet. The scope of the demos covered asset management, storage, security, business resiliency, energy efficiency, information architecture, quality assurance, integration, cloud computing, and virtualization.
The vice presidents of development on Laura's team each developed very creative videos explaining the scope and mission of their organization. Dabbling in edutainment, they used concepts from James Bond, Who Wants to Be a Millionaire, American Idol, the Geico Gecko, and Johnny Cash to compete for best video. They were all hilarious and very educational at the same time.
Many IBMers tweeted about the experience using the #tivtour hashtag. See the Twitter Search for #tivtour on Twazzup for a running stream of related tweets and photos. The Tivoli Tour runs at many IBM locations this week and in Brazil on May 29. So you can expect to see more Twitter conversations in the near future. You can view a combined pool of photos across the various geographic locations by viewing the Tour of Tivoli 2009 group on Flickr.
I particularly enjoyed the tour because I had a chance to visit with Raj Subramaniam (@ibmstorage on Twitter) and speak with IBM Distinguished Engineer Tom Clark, the Chief Architect of IBM Storage Software, about future innovative storage solutions that will address cloud computing, dynamic information architectures, and the use of new solid state disk technologies. I also had a chance to get a sneak preview of IBM storage archiving solutions that will hit the market in the near future. I could tell you more, but then I'd have to kill you. ;)
While I was in Tucson, I also had the opportunity to interview two IBM experts on solutions they were demoing:
TSM Fastback video: Alistair Symon, Director of IBM Tivoli Storage Software Development, on IBM Tivoli Storage Manager Fastback (See product information)
Cloud and TSAM video: James Damgar, IBM Software Engineer, on IBM Tivoli service Automation Manager (See product information)
Externally, IBM is sharing much of the same information with the public via two key venues:
For IBM employees only: Below is a list of internal links to key Tour of Tivoli resources:
Re: Did you miss the December 7th Maximo Manufacturing User Group Meeting?
Danyel Otteson 060000ANFQ firstname.lastname@example.com Tags:  ibmsoftware food automotive maximo service-management asset-management ibmontwitter mckee-foods ford manufacturing software tivoli eam 16 Comments 3,742 Visits
In response to: Did you miss the December 7th Maximo Manufacturing User Group Meeting?Wow...this Maximo Manufacturing User Group meeting had a great meeting. I especially liked the pannel disucssion... and by the way - Great pictures.
"Beam Me Up Scotty" - Start your "Star Trek "journey now
Danyel Otteson 060000ANFQ firstname.lastname@example.com Tags:  automation tivuser security asset tuc tivoli usergroups user group ug community storage maximo virtual 2 Comments 3,599 Visits
Being physically teleported from your office to a meeting or another location is not yet possible in our world as our friends through the American movie "Star Trek", have been able to do for years; however, the next best thing would be to have a meeting "beemed up to you" virtually.
We are all busy and traveling to a local meeting can be time consuming. My experience is that virtual meetings saves time, is structured, simple and yet it can be the best 60-90 minutes of your day. One of the greatest assets we have is the knowledge we gain through the various tools and resources to us. One of those resources is the Global Tivoli User Community. If you are looking to get information, connect with others and make your views be heard then why don't you join a virtual user group. These groups, some of which are brand new, meet periodically through out the year via a conference call and the web to gain knowledge and exchange information.
Join one today!
Some of these virtual groups will be meeting within the next week so sign up today so you too can have the user group meeting "beamed up to you" . You journey with the user groups may expand beyond these virtual user gorups so check out the complete list of all user groups.
Do you have thoughts on virtual user groups? Have you attended one of these virtual user groups? Share with me your story.
70+ IBM experts available to answer your technical product questions on June 15
Danyel Otteson 060000ANFQ firstname.lastname@example.com Tags:  ug tuc community usergroup usergroups automation asset tivuser storage maximo tivoli user security group 4 Comments 3,292 Visits
The Global Tivoli User Community is doing it again...Ask the Expert Online Jam session!
Do you have a question on IBM Tivoli Products?
As the Global Tivoli User Community manager for IBM, I endorse this event and ask you to participate.
The "Ask the Experts Online Jam" is a valuable opportunity for the YOU to connect with 70+ real world IBM experts on a range Tivoli products. These experts, many from IBM development, are recruited to answer your questions for a concentrated period of 12 hours. (8am eastern - 8pm eastern USA)
The June 15th Ask the Experts Online Jam will included the following products:
IBM Tivoli Composite Application Manager (ITCAM) for Transactions, IBM Tivoli Monitoring (ITM), Tivoli Asset Management for IT, All IBM Maximo Asset Management products - Enterprise Asset, Change and Configuration Management Database (CCMDB), Tivoli Application Dependency Discovery Manager (TADDM),Tivoli Netcool Impact, Tivoli Netcool Performance Manager and Flow Analyser, Tivoli Netcool/OMNIbus, Tivoli Network Manager and NetVIew/d, Tivoli Access Manager (TAM), Tivoli Access Manager Enterprise Single Sign On (TAM ESSO), Tivoli Identity Manager (TIM), Tivoli Provisioning Manager, Tivoli Service Request Manager (TSRM), Tivoli Storage Manager (TSM), Tivoli Storage Manager Fastback, Tivoli Storage Productivity Center (TPC), FastBack, NetView for z/OS, OMEGAMON
Here's how it works in brief:
Step 1: You have a question - usually fairly technical;
Step 2: You will find the expert that is best suited to answer the question by browsing for an expert by pre-defined category and product specific;
Step 3: You will fill in a field on the "Ask the Experts online Jam" web application to submit the question.
Step 4: You will receive an email answer to his/her questions and the Ask the Expert JAM web application is updated for other members to see.
To participate in this online jam session you must be a registered member of the TUC. Please register now!
What time is the ATE Jam session?
Those in the Indian Standard Time zone can begin submitting your questions at 3:30 pm IST on June 15th but they may take up to 2 hours to be answered as the experts do not begin answering questions until 8am eastern USA.
India: 3:30 pm June 15th to 5:30 am IST June 16th
New York: 8:00 am to 8:00 pm EST; June 15th
London: 1:00 p.m. to 1:00 am GMT; 15/16 June
Sydney: 10:00 p.m. to 10:00 am 15/16 June
To find the time in your city check out the World Clock meeting planner website.
Don't know what kind of questions to ask?
Click here for more information and to view the archives from previous ATE Jams.
Re: TRUE Integrated Service Management Story. READ IT. BELIEVE IT. BENEFIT FROM IT.
Tiffany Winman 12000065XB firstname.lastname@example.com Tags:  ccmdb omegamon ibm access tpm itcam rativo taddm assurance integrated-service-manage... and tivoli rational rtlm itm manager system rpt #ibm provisioning #ibminnovate #ibmsoftware srm rqm monitoring architect identity 5 Comments 3,249 Visits
In response to: TRUE Integrated Service Management Story. READ IT. BELIEVE IT. BENEFIT FROM IT.Jen, It's great to see Service Management topics at the Innovate conference next month. The importance of integrating development and operations more closely was huge theme at Pulse 2010 as well. We have lots of great videos on the topic on our Pulse 2010 YouTube Playlist here:
Silverstring Launches Predatar 6 for TSM to Deliver Smarter Enterprise Data Protection, Near Perfect Backup Success
Jennifer Dennis 110000CSRM firstname.lastname@example.com Tags:  software silverstring tivoli mackenzie smarter aberdeen robertson university storage brian planet alistair partner business ibm predatar manager 1 Comment 3,164 Visits
Today, IBM Tivoli Business Partner Silverstring launched Predatar version 6. Predatar is a complete systems management platform for Tivoli Storage Manager. Predatar automates monitoring, alerting and incident management processes IBM Storage solutions, including Tivoli Storage Manager.
Read the full press release from Silverstring, Ltd.
The latest version of Predatar, released today, offers full support for both Tivoli Storage Version 5 and 6 including:
Alistair Mackenzie, Managing Director at Silverstring:
"Our value add is to develop intelligent tools, put them in the hands of smart people and help our clients maximize their investment in storage and data protection."
Dr. Brian Robertson, Head of Infrastructure at The University of Aberdeen:
"Predatar has helped my team to achieve close to 100% backup success rates and allowed the many tasks associated with managing enterprise backup to be shared collaboratively across 1st and 2nd line support. I now have good visibility of the performance of our IBM TSM infrastructure."
What's smart about Storage? IBM Clients talk about their success:
IBM acquires Intelliden
Tiffany Winman 12000065XB firstname.lastname@example.com Tags:  netcool management switches hubs automation network routers software service-management acquisition ibm ibmsoftware black intelliden 3,038 Visits
One of the hottest topics at the
Do your IBM Tivoli products rock? Here is your chance to win you an Apple iPad
Danyel Otteson 060000ANFQ email@example.com Tags:  maximo automation contest usergroups tuc tivuser asset storage security tivoli user usergroup group community video ug 2,952 Visits
You could be a winner of an Apple iPad, or an Apple iTouch, or an Apple iPod Nano, or $100 or $50 cash just by creating a video on either
how your IBM Tivoli software product(s) have either helped you solve a problem, or improve performance or deliver business value.
The Global Tivoli user Community is hosting the "IBM Tivoli software Products Rock" video contest and YOU can be apart of the newest trend of creating your own video(s).
Are you interested but don't know how to start?
Read these questions and answers to find out more:
Q: What kind of video can I create?
A: You can do either an Interview style video, a Technical Presentation video or a Product Tutorial video. You can find an interview style guide, some hints and tips along with a link to FREE Camtasia video software located here.
Q: What are the criteria for submitting a video?
A: The submission must be of positive nature relating to IBM Tivoli software. If a third party software is highlighted it must show integration with a Tivoli product. The entry must be at least 2.5 minutes but no more then 10 minutes and can't be larger then 1GB. The acceptable formats are Windows Media Video (.WMV), .AVI (windows), .MOV (mac), .MP4 (ipod/psp), .MPEG, .FLV (adobe flash)
Q: What are the contest dates?
Q: Who will be judging?
For complete instructions, rules and guidelines on how to create and submit your video(s) please click here.
As the Global Tivoli User Community for IBM Tivoli I encourage you to get your video cameras out and show your IBM Tivoli pride! Happy Video Shooting!
Do you want an Apple iPad too?
Danyel Otteson 060000ANFQ email@example.com Tags:  tivoli video contest storage maximo usergroups group ug user security asset usergroup tuc community automation tivuser 2,932 Visits
Everyone wants one....the iPad is the hottest technology today and you too have a chance to win it for FREE.
You ask HOW?
All you have to do is enter the IBM Tivoli Software Products Rock Video contest, by producing an Interview style, Technical presentation or Product tutorial video that is no less then 2.5 minutes and less then 1GB showing Tivoli products in a positive light. Read the contest rules here.
The contest ends on Friday, October 29th so don't delay!
Check out this fun and playful video submission.....
You could be the winner of the contest and win an Apple iPad too! So don't delay and plan today.
As the Global Tivoli User Community manager I'd like to know if you plan on producing a video. With only a handful of submissions right now you have a greater chance of winning an iPad, iTouch, iPad Nano and other great prizes.
TADDM recruitment: References, sensor day, 7.2 beta program
Tiffany Winman 12000065XB email@example.com Tags:  dependency discovery 7.2 information chicago infrastructure automation beta references tivoli ibm data-center taddm service-management sensor operations pcty program technology manager application software customer dynamic-infrastructure 2,891 Visits
This month, we have a variety of exciting opportunities open to IBM Tivoli Application Dependency Discovery Manager customers and Business Partners.
June 10: Video opportunity
On June 10, IBM is filming videos at Pulse Comes to You in Chicago. Would you like to share how TADDM helps you meet your business objectives in a short video? See examples of other customer videos on our IBM Service Management on YouTube.
Contact Michelle Lowe | email@example.com
June 17: Collaborative innovation
On June 17, the TADDM team will have its second TADDM Community Sensor day where TADDM developers, services, and best practices teams will spend a day with you to write new sensors for your environment. See the new TADDM sensor for discovering TADDM configuration data.
Contact Mike Mallo | email@example.com
TADDM v7.2 beta program
IBM is looking for volunteers for the TADDM v7.2 beta program. Are you a customer or IBM Business Partner who would like to install the beta code in your test environment and provide feedback to development on the new release? IBM will provide you with beta code, draft documentation, education via web conferences on new features, and support via an on-line discussion forum.
Contact John Irwin | email@example.com
YOUR VOTE NEEDED: Pick the top Tivoli video contest winner
Danyel Otteson 060000ANFQ email@example.com Tags:  ug storage security tivuser usergroup contest tuc automation user usergroups tivoli maximo group asset community video 2,838 Visits
Everyone loves contests! And the IBM Tivoli Software Products Rock contest was no exception.
The ability to submit a video has closed but now the voting for the grand prize winner is in YOUR hands.
The Global Tivoli User Group (GTUG) council has narrowed their top video winners down to these three videos
1. Interview: "IBM Tivoli Software Products Rock"
Submitted by: Richard Whybrow from a major car rental company provides a glimpse of his IBM Tivoli Storage Manager (TSM) setup, operation, plus Help Desk Services Infrastructure and Systems Management.
Submitted by: Michelle Varner.A business man is making a sales call to demonstrate the value add that Tivoli products bring to a business, but has also brought along a few friends to demonstrate how those products rock.
Submitted by: Nathan Cable. This 10 minute how-to video will show you how to install the TSM backup client on a RedHat Enterprise Linux server, complete with GUI and service-based scheduler. Targeted at TSM admins who may not have extensive Linux experience, or Linux admins new to TSM.
Take a few moments to view the videos and vote for your favorite. To vote you'll need to be a member of the Global Tivoli User Community. If you are not a member already, free membership is only 2 minutes away from your ability to vote for your favorite. Become a member today by clicking here.
Voting privileges are available until November 16th. Winners will be announced on November 23, 2010.
The grand prize winner will receive an iPad so be apart of history and vote today!
Re: 69+ IBM Experts available to answer YOUR product questions online on Nov 9
Danyel Otteson 060000ANFQ email@example.com Tags:  automation asset security tivoli tivuser asset-management storage storage-software storage-management user user-group user-groups 7 Comments 2,829 Visits
In response to: 69+ IBM Experts available to answer YOUR product questions online on Nov 9We should have plenty of great questions from our Asset Management/Maximo communtiy as this event will cover both IT and Enterprise Asset Management!
Pulse IS Coming!!! Why are you going?
Danyel Otteson 060000ANFQ email@example.com Tags:  community pulse usergroups security user group ug automation tivuser asset tuc tivoli maximo storage 1 Comment 2,799 Visits
In the February Global Tivoli User Community Newsletter, David Murray, a member of the community and a Global Tivoli User Group (GTUG) council member wrote a couple paragraphs as to why Pulse is so valuable to him and to others. As the Global Tivoli User Community manager I encourage you to take a few moments and read his personal words:
Pulse Is Coming!!!!!
Author: David Murray, President of the Carolinas TUG and member of the Global Tivoli User Group council
The end of February we have the chance to attend Pulse which is the IBM Tivoli technical conference. This is an exciting opportunity to meet and talk to the Tivoli leadership as well as find out the direction of the Tivoli portfolio. Pulse is also a great opportunity to see other companies present on their implementations of the Tivoli portfolio along with many discussions on best practices and gotchas. These presentations and discussions can be very helpful for any company that ventures into the Service Management arena. Seeing what other companies have done and the successes they have had can greatly influence the success of any company starting down this road. Another great opportunity is the networking of Service Management professionals that will be there. I have developed many friendships that I still stay in touch with over the many years. I believe that any company would find value in attending Pulse and all that goes on at the conference.
Following Pulse the GTUG council will have it's yearly face to face meeting. The GTUG council works all year long on behalf of the user groups worldwide. However this meeting is an intense two day meeting to help provide direction and resolve users concerns for basically the entire Tivoli portfolio. We discuss the requirements that we have undertaken as well as meeting with the Tivoli leadership to help make the Tivoli products more functional, productive, and profitable. I highly recommend that at your next user group meeting you reach out to your GTUG representative to get an update on the proceedings. If you have questions please don't hesitate to contact us at email@example.com . We work hard to make Tivoli products better and as always appreciate your input.
Why are you attending Pulse? Please share your thoughts.
Meet me at Pulse as I'll be "hanging out" at the User Community Networking Area in the EXPO Solution Center. Come join other user community members as we network.
Anthony Aurigemma on Software Accelerated Value Program at Pulse 2010
Tiffany Winman 12000065XB email@example.com Tags:  ibmpulse pulse ibm support premium accelerated avp software value pulse2010 tivoli ps 2,747 Visits
As we're preparing for Pulse, I get the opportunity to speak many individuals who will be at the conference this month. One such individual is Anthony Aurigemma, the Worldwide leader of the Software Accelerated Value program (AVP) for IBM Tivoli Software. He has been in this role since 2006 and has been with IBM since 2004, when he joined Tivoli as part of IBM's acquisition of Candle Corporation. I asked him to a few questions about the AVP that he will be discussing in depth at Pulse.
What is the IBM Software Accelerated Value Program?
Anthony: The IBM Software Accelerated Value Program delivers a "proactive, cost-reducing, and productivity enhancing" advisory service. The program pairs each client with an assigned team who builds a foundational understanding of the client's overall environment. Through that understanding, the trusted partner works to facilitate faster deployment, lifecycle leadership, risk mitigation, and more by identifying ways to improve the client's environment, staff skill set, and processes.
Each of our AVP contracts are customized to specifically meet the client's needs and price point by creating a combination of services, including remote or on-site assistance, best practice sharing, skill building activities, and diagnostic coaching. Ultimately, AVP allows our clients to derive maximum business value from their successfully deployed IBM software with proven, quantifiable results.
Why should people purachase AVP?
Anthony: The IBM Software Accelerated Value Program is built on a simple value proposition: To help clients unlock the full value of IBM middleware software by leveraging effective solutions that ensure quantifiable results. The demand for today's businesses to respond flawlessly to potential volatility requires our customers to continually find ways to achieve higher productivity and savings from their IT infrastructure, while continuing to plan for the future needs of their business.
We provide our customers a customized solution that specifically meets their needs by creating a combination of services and we directly partner with them to ensure their success.
Why are you going to Pulse?
Anthony: AVP is at Pulse for a couple of reasons this year. First, we want to acknowledge our current Accelerated Value customers and show our appreciation to them for their loyalty to us. We're doing this in two ways. First, we are having a lounge at the Client Reference lounge in the Expo hall for our current clients to come in and hang out, check e-mail, and socialize with us and other customers. We'll be serving food and beverages and, we'll be having speakers coming in at scheduled intervals to talk about specific topics on Tivoli software and how AVP helps. We are also hosting an invitation-only reception for AVP customers.
The other reason we are at Pulse is to introduce ourselves to those attendees who are not familiar with us. You know, we used to be called Premium Support, but we underwent a transition late last year and upgraded our name to "Software Accelerated Value." We feel this new name better reflects the value we deliver to our customers in helping them unlock the value of their IBM software investment.
How can people learn more about AVP?
Anthony: For those attending Pulse, come visit us at our lounge in the Expo Hall, where we're located alongside the Client Reference lounge. For those not attending Pulse, visit our website at http://www.ibm.com/software/support/acceleratedvalue/. You can also follow us on Twitter at http://twitter.com/IBMSoftwareValu.
Whom should they contact if they want to know more?
Anthony: You can contact me at email@example.com or e-mail us at firstname.lastname@example.com
I look forward to meeting Anthony in person at Pulse. Don't be surprised if you see some pictures and videos of him in our Pulse social media channels.
If you're an IBM Tivoli Business Partner why attend Pulse?
Lisa Jensen 270000MEM7 firstname.lastname@example.com Tags:  storage green pulse tivoli partners pulse2010 ibmpulse security automation conference asset-management awards service-management event business-partners summit maximo 1 Comment 2,737 Visits
Hello, I'm Lisa Jensen, an IBM Worldwide Channel Sales Manager for Tivoli. I'm happy to join the IBM Tivoli Software Blog team and will be providing regular posts on IBM Business Partner topics. One of the hottest topics in the Business Partner community right now is the upcoming IBM Tivoli Business Partner Summit on Sunday, February, 21, 2010 in Las Vegas, Nevada. My team is working hard to put lots of exciting plans together in preparation for this event. I've attended Pulse the last two years, and I know you're going to love it and I hope to see you there!
If you're an IBM Tivoli Business Partner why attend Pulse?
Register by November 15, 2009 for the early bird rate for Pulse so that you save $500! And don't forget to Connect with Pulse to make the most out of your time at Pulse by joining our community through Twitter, Facebook and more on the Pulse community website.
Here's a video, of one of our Business Partners, Lighthouse Security Group, who took advantage of the Expo last year and also won a Tivoli Business Partner Award! It's not too late for you to submit a nomination for the IBM Tivoli 2010 Business Partner Awards.
Re: It's not really an endpoint, it's an entry point
Tiffany Winman 12000065XB email@example.com Tags:  management vulnerability security 16 Comments 2,689 Visits
In response to: It's not really an endpoint, it's an entry pointJeannette,
Thanks for the added perspective. The Twitter crowd was going wild when The BigFix acquisition was announced. I hope to see more about the integration roadmap from IBM.
Congratulations! And the winner of the Apple iPad is....
Danyel Otteson 060000ANFQ firstname.lastname@example.com Tags:  asset-management storage user-groups service-management user-group tivuser security video asset 2,618 Visits
Richard Whybrow of Hertz Australia for his Interview style video on how "IBM Tivoli software Products Rock". Richard is a member of the Australian IBM Tivoli User Group - Melbourne and his Tivoli interests are: Datacenter Management Tools, IT for Growing Business, Network Service Assurance and Event Managment along with Security and Storage. This well rounded individual produced an wonderful Tivoli Storage Manager with Maximo video! Take a few minutes to view the video. As the Grand prize winner Richard won an Apple iPad and lots of praise from his peers and user groups members.
Richard was one of the many contributors for the Video contest hosted by the Global Tivoli User Community over the past 5 months.
You can read more about how you can contribute to the library of videos produced by IBM Tivoli clients and business partners here.
Looking to networking with people like Richard?
Please also view the other winner videos
2nd Place: Technical Presentation: Tivoli Identity Manager Rocks! by Michell Varner, who won an Apple iPod Touch
3rd Place: Product Tutorial: Setting Up TSM Client on RedHat Linux by Nathan Colem who won an Apple iPod Nano
As the User Communtiy Manager for IBM Tivoli I want to thank everyone who voted and viewed the videos to make this a successful initiative to show how IBM Tivoli products rock!
Ask the Experts Tivoli Jam and Pulse Comes to You Luncheons
Tiffany Winman 12000065XB email@example.com Tags:  ibm netcool security service-management ccmdb risk taddm tug compliance storage user-groups software maximo automation asset-management tuc itil tsrm community itm itcam omegamon pulse dynamic-infrastructure tivoli consolidation smarter-planet data-center 2,587 Visits
On June 19, the Tivoli User Community (TUC) will host "Ask the Expert Online Jam" from to .
What is the "Ask
the Experts online Jam"?
During our Ask the Experts Online Jam session we include products such as ITM, ITCAM, SMCz, OMEGAMON, NetView for z/OS, most Netcool products, Tivoli Service Request Manager, CCMDB, TADDM, and products in the area of security, storage management, and asset management, and more.
Here's how it works in brief:
Step 1: A member has a question – usually fairly technical.
To participate in the jam session, you must be a registered member of the TUC. Please register now
Pulse Comes to You Luncheons
As a Tivoli User Community member, you're also invited
to attend a special Tivoli User Community networking luncheon at the Pulse Come to You events in , Seattle
(June 9) and Chicago
(June 10). This is a time to meet up with other local
As a Tivoli User Community member, you're also invited to attend a special Tivoli User Community networking luncheon at the Pulse Come to You events inCharlotte (June 4)
, Seattle (June 9) and Chicago (June 10). This is a time to meet up with other local
If you have any questions, feel free to connect with Danyel Otteson, Tivoli User Community expert, on Twitter at http://twitter.com/dotteson or via email at firstname.lastname@example.com.
Twitter team for IBM Tivoli
Tiffany Winman 12000065XB firstname.lastname@example.com Tags:  twitter social-media tivoli team 2,562 Visits
Introducing our Twitter team for IBM Tivoli:
General topics
Also, you can connect with a list of IBM subject matter experts who tweet on Tivoli-related topics.
-->Subscribe to the Tivoli Twitter feed.
Cartman's Adventures at Rational Software Conference
Jennifer Dennis 110000CSRM firstname.lastname@example.com Tags:  smarter-planet orlando swan rational rsc-2009 rsc integration dynamic-infrastructure zollar tivoli conference dolphin al 1 Comment 2,521 Visits
In this cartoon short, Cartman leads the South Park gang down to the Rational Software Conference in the Sunshine State to - well - pick a fight with some techni-brains over the virtues of incrementally adopting model-driven software development and then skinny-dip in the famous fish fountain in the Walt Disney World Swan Hotel.
"The intersection of his brain and reality is the null set," conclude the over-achieving smarties from Ascendent and iRis before they drop him like he's hot.
I suppose cartoons don't have to worry about a Cheesy Poof per diem and travel expenses, but if you're living
If you are going to RSC, be sure to check out the Tivoli sessions listed below, which detail how we're building a Dynamic Infrastructure through IBM Service Management to integrate development and operational life cycles in the new Smarter Planet.
You can get the full scoop from Al Zollar, General Manager, Tivoli Software, when he delivers the keynote address on June 2. But watch out for South Park shorties cracking crass jokes in the breakouts, diving for coins in the fountains, or unifying their backends with Jazz at Jelly Rolls.
Click here to watch the cartoon short
Bridging Development and Operations - IBM Brand Collaboration across WebSphere/Rational/TivoliSSDP
Sunday May 31
8:00 am - 9:00 am
Breaking Down the Barriers between Development and Operations
Al Zollar, General Manager, Tivoli Software – Executive Summit
Monday, June 1, 3:00 pm - 3:30 pm
Design Successful IT Deployments Using the New Deployment Architecture Platform in IBM(R) Rational(R) Software Architect
Monday, June 1, 11:30 am - 12:30/1:00 pm
Daniel Berg, Senior Technical Staff Member, IBM
Michael Elder, Advisory Software Engineer, IBM
Day 2 General Session: Real Innovation in a Smarter Planet
Tuesday June 2 8:30
Al Zollar, General Manager Tivoli Software – keynote
Enhancing the Application Life Cycle With IBM Tivoli Composite Application Manager
Tuesday, June 2, 11:15 am - 12:15/12:45 pm
Todd Kindsfather, Product Manager, IBM
Get Your Silicon Design Right The First Time
Tuesday, June 2, 2:15 pm - 3:15 pm
Bret Bailey, Consulting IT Specialist, IBM - Global Solution Center
Alex Baran, Worldwide Sales, Rational Electronics Industry Solutions, IBM
Introduction to IBM(R) Rational(R) Asset Manager
Tuesday, June 2, 3:30 pm - 4:30/5:00 pm
Carlos Ferreira, Product Manager, IBM
Gili Mendel, Development Manager, IBM
1+1=3: Build and Deploy Automation from Integrated IBM Tools
Wednesday, June 3, 4:15 pm - 5:15/5:45 pm
Chip Davis, IT Specialist, IBM
IBM Service-Oriented Architecture Strategy: Making It Real
Wednesday, June 3, 4:15 pm - 5:15/5:45 pm
Andrew Sweet, Director, SOA Strategy, IBM
Case Study: Four Quality Obstacles Solved with IBM(R) Rational(R) Quality ToolsQM
Thursday, June 4, 9:45 am - 10:45 am
Russell Stanley, Principal Quality Management Engineer, Trinity Software Solutions
IBM Service-Oriented Architecture Governance and Service Lifecycle Management Technical Strategy Update
Thursday, June 4, 9:45 am - 10:45 am
John Falkl, IBM Distinguished Engineer, IBM SOA
Jon Richter, Portfolio Manager, IBM SOA
Can Web 2.0 Really Develop a better breed of Internet Application Tools
Thursday, June 4, 8:30 am - 9:30 am
Renzo MacLennan, Systems Intergrator, UNISYS
Outstanding Success: 4000+ clients and BPs attend 206 meetings!
Danyel Otteson 060000ANFQ email@example.com Tags:  user asset-management storage user-groups storage-management storage-software user-group tivoli security automation tivuser asset 2,511 Visits
2010 has been an outstanding year for the Global Tivoli User Community with over 4,000 clients/ business partners attending 206 user group meetings around the world! Never before has our user community been so strong with over 25,000 on-line members and 3,500 of those members creating public profiles for greater online networking.
This user community of both your traditional IT and Asset Management will continue to be a focus for IBM Tivoli in 2011 as greater success are yet to be had!.
Join this FREE community today and get enabled for a successful 2011.
Our fist big event of 2011 will be Pulse, as the User Community is going to be at Pulse in the User Community Networking Area.
Question for you: Will you be attending IBM's Premier Service Management conference of the year--Pulse 2011? Check out this video on Pulse.
Results of First TADDM Sensor Day
Tiffany Winman 12000065XB email@example.com Tags:  concert discovery informix results tivoli microsoft sharepoint server taddm sensor automation rational application service-management team day dependency 2,501 Visits
On behalf of the IBM TADDM team, I'd like to thank you for the great response to the first ever TADDM Community Sensor Day to help grow our TADDM community! We had lots of folks interested in sensor day because you helped us spread the news of the event pretty far.
While we had lots of interest, we were only able to work with a handful of clients to build a sensor with us on the first sensor day. We also collaborated with some internal IBM teams. The list of sensors produced include: Informix, Managed Objects, Rational Team Concert server, Microsoft Office SharePoint server, and TADDM.
As the sensors complete certification, they will be published on the TADDM exchange site. The first two sensors, Rational Team Concert and Microsoft Office SharePoint server, are available today at http://tinyurl.com/d8yb3f.
Stay tuned for future sensor day event announcements and training!
Join our TADDM community at http://ibm.com/tivoli/community/taddm.
Who is your Hero? Mine are...
Danyel Otteson 060000ANFQ firstname.lastname@example.com Tags:  storage-management user-group user-groups security tivoli tivuser asset user automation storage storage-software asset-management 2,494 Visits
A friend, co-worker, neighbor, service people or a family member?
Heroes are ordinary people who have accomplished extraordinary things in life and in some way have touched your life.
The dedication and support of these people who volunteer their time and energy for ultimately the greater good of the product they work with on a daily basis is incredible.
Have you ever talked to or watch a leader facilitate a user group meeting? They do it all: organize agendas, communicate to the members, attain speakers, answer questions, motivate the membership/keep the drum beat going, prepare the meeting rooms, do the post meeting activities, and so much more. So much of these tasks could not be done without their drive and passion.
Picture: The Global Tivoli User Group (GTUG) council at Pulse 2010
These user group leaders who are ordinary people do accomplish extraordinary things for the user community and so TODAY I, as the Global Tivoli User Community Manager, salute you for all of your hard work and service to keep the user community one of the strongest user communities IBM software has the privileged of supporting.
See these "heroes" in action....attend one of the 30+ user group meetings taking place in the next 7 weeks. For more information on user groups check out the Global Tivoli User Community website.
Come collaborate with me.......Who are your heroes? What have they done that makes them your hero?
You knew it was coming. Tivoli Solutions for the New IBM zEnterprise System.
Jennifer Dennis 110000CSRM firstname.lastname@example.com Tags:  system resilience and asset ibm z service financial security management enterprise integrated-service-manage... tivoli zenterprise application 2,491 Visits
The Market Makes Demands. IBM Delivers.
For some time, the market has been screaming for impossible complex and brawny data center computing capabilities.
Today IBM announced zEnterprise - a first of a kind technology representing a new dimension in computing. zEnterprise integrates IBM's leading technologies to dramatically improve the productivity of today's multi-architecture data centers and tomorrow's private clouds.
Consolidated, simplified management is one of the key drivers for adoption of zEnterprise, and nothing does it better or more extensively than IBM Tivoli. IBM Service Management on System z is uniquely architected to extend the value of zEnterprise by:
To extend these benefits, today Tivoli announced 4 new offerings that bring visibility, control and automation to zEnterprise:
MONDAY Webcast - Extending Your virtualization Into The Cloud
Hope Ruiz 110000NU71 firstname.lastname@example.com Tags:  virtualization ibm_webcast tivoli free_webcast cloud user_community 1 Comment 2,440 Visits
The Tivoli User Community presents a free webcast with the IBM Cloud team:
To learn more about the TUC Community Focus on Cloud and Virtualization
Webcast Description: The benefits from cloud computing seem clear: cost reduction, better flexibility, scale to meet business demands, etc. However, getting to cloud involves a lot of decisions. Learn how some of your colleagues are leveraging Tivoli solutions to automate virtualized environments and move to private clouds.
Speakers: Moe Abdula, IBM Director of Service Automation and Cloud Solutions and Bowman Hall, IBM Director, Cloud Computing Client Engagements
Click here for a REPLAY after the Webcast date.
How do YOU spell Success?
Danyel Otteson 060000ANFQ firstname.lastname@example.com Tags:  tivoli automation storage tivuser ug tuc community usergroups security user group maximo asset 1 Comment 2,428 Visits
I spell it...."Global Tivoli User Community"
The Global Tivoli User Community had a successful 2009 with the addition of 5,000+ people to the community, which now stands strong with 23,000+ active members. Many of those members attended the 192 local/virtual user group meeting or one of the eight webcasts and/or even enlisted a question during one of two "Ask the Expert Online Jam" sessions which featured over 150 Tivoli experts.
2009 ended with a HUGE milestone with the addition of on-line networking where members/prospects can connect with other members; which also features the ability to view and receive information based on your interests.
Now people don't have to wait until a local or virtual user group meeting to find, meet or connect with people just like themselves; they can do it through the Global Tivoli User Group website. In addition,the user group community also announced its focus on community-generated videos with its now "Community Video Gallery".
As the Global Tivoli User Community Manager and IBM liaison to this community, I strongly suggest that you make 2010 a successful year by joining the Global Tivoli User Community to start networking with the over 600+ people who have opted-in to have their public profile available for networking. Even better yet, join us at the Pulse 2010 conference February 21-24 in Las Vegas at the User Community Networking Area in the EXPO solution center where you can meet up with other members and more. By the way...many of our user community members are a part of the 300 client presenters so come support them and hear your peers share their success stories.
Your turn to talk and share....
Have you had a community networking success story of 2009 that you'd like to share? Let me know your thoughts.
Re: "Beam Me Up Scotty" - Start your "Start Trek "journey now
Danyel Otteson 060000ANFQ email@example.com Tags:  security ug virtual group community tivoli maximo asset user usergroups automation storage tivuser tuc 4 Comments 2,336 Visits
In response to: "Beam Me Up Scotty" - Start your "Start Trek "journey nowYes, the user community is a great source for speakers at Pulse 2011. So I encourage everyone to attend the virtual event about getting your questions asnwered about speaking at Pulse.
Re: Energy Efficiency in a Dynamic Infrastructure
Tiffany Winman 12000065XB firstname.lastname@example.com Tags:  sustainability energy-management meo ibm-energy-management tivoli maximo ibm monitoring management green energy-efficiency green-it energy green-and-beyond green-infrastructure green-data-center energy-monitoring 1 Comment 2,314 Visits
In response to: Energy Efficiency in a Dynamic InfrastructureKarl, cool, glad to see Green as part of the Dynamic Infrastructure goodness. Cloud, green, and mean: Makes for a winning combination. :) I was reading some research lately showing how intricately tied green and Cloud are for a dynamic infrastructure. Check out Cloud blog on Dynamic Infrastructure too: http://ow.ly/wbMW
Re: Ask the Experts Forum
Tiffany Winman 12000065XB firstname.lastname@example.com Tags:  tivoli experts identity manager federated security 2,172 Visits
In response to: Ask the Experts ForumShane, thank you for participating in the upcoming Online Ask the Expert Jam. I want to make sure others know you have a blog and cover Tivoli Federated Identity Manager--so I'm posting this to our Tivoli Software Blog too.
iJustine meets Tivoli Provisioning Manager
Tiffany Winman 12000065XB firstname.lastname@example.com Tags:  ijustine provisioning manager replay automation video tivoli web tpm 1 Comment 2,147 Visits
Im a Web 2.0 person, so you can bet I like to play around with video technologies. Some of our Business Partners joke that I should strap a videocam to my head like Justine Ezarik, a talented, young viral video comedian.
Its no surprise then that the top item to catch my eye--besides Redmonks Michael Cotes intriguing insights on a week of Cloud conferences (part 3)--in my feed reader today was the announcement of a cool new Web replay technology released in the IBM Tivoli Provisioning Manager (TPM).
The Web replay allows users to record sequenced tasks for training IT staff on using the TPM interface, provisioning systems, and setting up test-bed environments in an efficient, routine and consistent manner in contexts that can sometimes be pretty complicated. A great Tivoli Beat article covers the business value benefits and includes links to a demo and podcast.
We can check Web replay off the list. Now what could we do with an iPhone? ;) If you have innovative thoughts on how we could improve IBM products with rich media and Web 2.0 technologies to enable your business scenarios and goals, let me know. You may soon have the ear of one of our product developers.
Tivoli blogging 101
Tiffany Winman 12000065XB email@example.com Tags:  eam bsm governance blogging risk storage tivoli service-management pulse security blogs community 2,141 Visits
As you navigate the Web, youll notice that Tivoli engages in the blogosphere in a variety of ways, for example, group blogs and individual blogs. I want to provide a little perspective on the differences here.
Group blogs
This is the official Tivoli blog, where the Tivoli Web and Communications team and guest bloggers, share news, statements, and perspectives from the IBM Tivoli organization. However, this blog also serves as a multi-directional channel for listening to our public stakeholders, exploring new ideas, collaborating on solutions, and sharing links or resources between community members. Often, we will discuss various perspectives or pose specific questions for public feedback. And, we encourage the extended sharing of questions, answers, links and resources in our IBM Tivoli community.
The IBM Service Management blog is similar to the Tivoli blog in nature; however, it focuses on the discipline of Service Management as a field of practice with its own trends, scenarios, standards and regulations. It also looks beyond Tivoli to other IBM offerings, IBM Business Partners, and analyst reports. Like Tivoli, we encourage the extended sharing of questions, answers, links and resources in our IBM Service Management community.
The Pulse community blog centers on the Pulse conference and those who have attended or are planning on attending the conference. It provides insight and gathers feedback on conference plans and activities and serves as an extension of conversations taking place at and around the conference. We also host the Pulse community for extended social networking and sharing of questions, resources, feedback, conversations, and stories.
Individual blogs
For in-depth topics and discussions, we rely on our subject matter experts (SMEs) who have their own individual blogs with their own individual purposes of engaging the public. A few of these experts include:
Doug McClure, a Senior Managing Consultant for IBM Tivoli Lab Services, specializes in Business and IT Service Management. His blog provides thoughts around business, service and technology operations and management with special emphasis on Business Service Management (BSM) and how practitioners can be successful implementing a BSM strategy within their company.
Calvin Powers works in the IBM Tivoli Technology Office on IT governance related projects. He blogs on topics related to IT governance, risk management, and compliance and is especially interested in how to apply these concepts to IT service management.
Tony Pearson, author of Inside System Storage, is a senior storage consultant for IBM System Storage. His blog serves as an open exchange of ideas relating to storage and storage networking hardware, software and services.
I, Tiffany Winman, specialize in Tivoli communities, social media, and Web 2.0. My blog focuses on heroes, voices, and stories that make the Tivoli network such a great community.
Blogs elsewhere
In addition to our own SMEs, several IBM Business Partners, outside of IBM auspices, blog about Tivoli or Service Management topics. For example:
We usually highlight new blogs or bloggers on our IBM Tivoli community landing. If you have an idea for a specific blog topic or a great blog to share with the Tivoli community and readership, please let us know.
Person Tiffany Winman
Right click for SmartMenu shortcuts
TADDM and TBSM Integration in Seven Minutes
Denny O'Brien 120000NV9S firstname.lastname@example.com Tags:  itm tbsm taddm video integration media tutorials tivoli 2,071 Visits
The message from IBM Tivoli customers and business partners is clear. Both groups want more information on how to integrate Tivoli products – and the quicker and easier they can do it, the better.
Phil Riedel, a solutions architect in the Tivoli Integration Center of Competency organization is helping meet that demand. He recently produced a video tutorial on how to integrate IBM Tivoli Application Dependency Discovery Manager (TADDM) with IBM Tivoli Business Service Manager (TBSM). In the video, Riedel walks through a scenario that demonstrates integration between the two products in seven minutes. The video is available in the Tivoli Media Gallery at:
In addition to the video on TADDM and TBSM integration, several new video tutorials have been recently added for IBM Tivoli Monitoring 6.2.2:
- Configuring Collections for Capacity Planning
- Configuring the Granular Warehouse GUI for Virtualization
- How to Configure Summarization and Pruning
- Granular Warehouse Overview
- Specifying Filter Criteria for Historical Collections
To access more video tutorials for Tivoli products, visit the Tivoli Media Gallery: http://www.ibm.com/tivoli/media.
Are you seeing 20/20?...Get Focused Today!
Danyel Otteson 060000ANFQ email@example.com Tags:  user security ug tivuser usergroups tuc community tivoli automation maximo storage asset group 2,070 Visits
Question: Do you know what the hot issues/concerns are today?
Answer:The IBM Tivoli User Community knows....and has created The Community Focus.
"The Community Focus is portal of information, a networking capability, and an on-line forum exchange on the latest hot topics around the Tivoli product portfolio; including information on new products and solutions from IBM Tivoli and relevant Business Partners."--www.tivoli-ug.org/communityfocus
Currently, there are four topics that are on focus:
Most of these topics have webcasts planned over the next couple months and here are a couple that are set:
Tuesday, October 12, 2010
11:00 AM Eastern USA
Thursday, October 14, 2010
11:00 AM Eastern USA
Thursday, October 21, 2010
11:00 AM Eastern USA
Improved Facilities Management, Space Utilization and Data Center Power Capacity Enable Smarter Buildings
Thursday, November 18, 2010
11:00 AM Eastern USA
As the IBM Tivoli User Community manager I strongly encourage you to sign up for these webcasts and explore the collaboration tools and resources associated with each of these topics.
Do you agree that these are hot topics? Respond back and let me know your thoughts....
Being informed and get focused today!
Thanks to the Pulse 2010 Sponsors
Tiffany Winman 12000065XB firstname.lastname@example.com Tags:  rational service-management sponsors pulse2010 business-partners pulse tivoli ibmpulse ibm partners 1 Comment 2,045 Visits
I'd like to take a moment to say thanks to all of the Pulse 2010 sponsors. These great folks are a big part of what makes the Pulse conference a success every year. They share their success stories of real world scenarios using IBM solutions and technologies and create innovative solutions and services for helping the world better optimize their infrastructures. You'll see them during the general sessions, in the Expo area, and during luncheon, refreshment, and networking sessions.
As a sponsor, if you see your Twitter handle missing from the Pulse list, leave a blog comment or send me an e-mail at firstname.lastname@example.com, and I'll get it added. Also, leave a URL to your blog, since we're working on a list of these too. To leave a blog comment, just use your PartnerWorld or Passport Advantage ID when you get a sign in prompt.
Video: Jim Logsdon, with Alcatel-Lucent, at Pulse 2009
Pirean Pulse widget
Go to live Pirean page.
Slideshow of some Pulse 2009 sponsors
EDI Expo booth
generation-E luncheon
Birlasoft refreshment break
Introducing IBM Service Management Jams Weekly Webcast Series
Jennifer Dennis 110000CSRM firstname.lastname@example.com Tags:  provider asset management tivoli eam it pulse service enterprise ibm 1,991 Visits
Hey Folks, we are very pleased to introduce you to IBM Service Management Jams our new series of live webcasts customized for IBM Service Management users, Business Partners and the business community. With these weekly webcasts, well provide the very latest in thought leadership, solution deep dives and real-world experiences aimed at those managing IT, service delivery and operational infrastructures of all kinds across every major industry.
Doug Brown, VP of Tivoli Marketing and Service Management will kick off the IBM Service Management Jams on August 19 at 12 p.m. EDT with "Managing the World's Infrastructure with IBM Service Momentum", giving viewers a taste of what to expect from these complimentary, interactive broadcasts. These webcasts will give you insight on the some of the incredible work IBM Service Management solutions help accomplish every day in the real world!
Save the date of August 19 - and register here http://w.on24.com/r.htm?e=115823&s=1&k=99854B1E8233A341C1D358843BE26F34&partnerref=IBM01 and we will automatically add you to our IBM Service Management Jams mailing list.
A few of the topics you can expect to see in the following weeks include:
We want to make sure we're covering topics that you find useful, so we encourage your suggestions. Send your ideas to firstname.lastname@example.com or post a reply to this blog entry so others can see your suggestions and comment.
We look forward to meeting you next IBM Service Management Jam!
Tivoli Wiki Central 101
Tiffany Winman 12000065XB email@example.com Tags:  collaboration pulse09 taddm pulse wiki tbsm service-management netcool tim tivoli best-practices scenarios wikis social-media systemz 1,969 Visits
One of the best ways for the
Q: Tell us a little about yourself.
Denny: I am the Outside-in Design Architect for Information Development in the IBM Tivoli Service Availability and Performance Management organization. One of my main goals is to find new, more effective ways to deliver technical information to our customers. One of the new ways in which we are doing that is through our external wiki strategy. I have been leading this effort for the past year now, and it is really starting to take off.
Q: Tell us about
Tivoli Wiki Central was created after Pulse 2008 as a direct response to customer requests. The first wiki, IBM Tivoli Business Service Manager, launched in February of 2008. At Pulse, we launched our second wiki, which covered the IBM Tivoli Application Dependency Discovery Manager product. During Pulse, customers really liked the wiki strategy and made requests for wikis that covered much of
Q: How many wikis exist on
Denny: Currently there are six wikis that are linked on Tivoli Wiki Central, and there are seven more currently in development. The following wikis are currently available:
Q: If we want to learn more about
Denny: I will be at the Pulse conference Expo floor with my own demo pedestal showcasing Tivoli Wiki Central. I'm also presenting a session in the Expo Theater on Monday at .
Q: If someone has questions or feedback for you, what is the best way to get in touch with you?
Denny: They can stop by my pedestal at Pulse or leave me a comment on my blog.
àCheck out a video of Denny at Pulse 2008.
àFollow Tivoli Wiki Central updates Twitter.
Welcome to the new IBM Tivoli Software blog
Tiffany Winman 12000065XB email@example.com Tags:  service products software support services business blog tivoli resilience service-management eam solutions acquisitions ibm security 1,959 Visits
Welcome to the IBM Tivoli Software blog. A variety of authors who represent different parts of the IBM Tivoli organization will discuss a range of Tivoli-related topics such as new product and solution announcements, acquisition strategies, product and information development, support and services offerings, upcoming events, helpful resources, and heroes in the broader Tivoli network, to name a few. This blog provides multi-directional communication with the public, and we encourage and look forward to your feedback, thoughts, and questions.
I'm Tiffany Winman, the Tivoli community and social media program manager, and my blog topics tend to focus on communities, people, companies, heroes, and stories in the broader Tivoli "ecosystem" and the use of innovative social technologies to facilitate online social networking and collaboration. When I'm not blogging on group blogs such as Tivoli, Service Management, Pulse, and Web 2.0 Goes to Work, you can join me in riveting ;) conversation on my individual blog.
Let us know if you have any questions or we can assist in any way.
Re: Share your story at Pulse: Hints and tips for creating a stellar Storage proposal
Tiffany Winman 12000065XB firstname.lastname@example.com Tags:  tivoli pulse service-management ibmstorage information-infrastructur... ibmtivoli storage-blog dynamic-infrastructure storage pulse2010 ibm 1,933 Visits
In response to: Share your story at Pulse: Hints and tips for creating a stellar Storage proposalWhat a great way to kick off the new Tivoli Storage blog! Great advice on submitting a Storage abstract for Pulse. Another hot topic many are discussing online is the role Storage plays in Cloud Computing. That one would probably attract a lot of attention at Pulse.
Re: We Want YOU to Submit Your IBM Story by November 2
Tiffany Winman 12000065XB email@example.com Tags:  2010 zollar pulse rational maximoworld submit netcool management storage eam maximo las vegas service software al tivoli hardware papers 1,928 Visits
In response to: We Want YOU to Submit Your IBM Story by November 2Quick note: Deadline for submitting Pulse abstracts has been extended to Nov. 20: http://ow.ly/yUeo (Find guidance on submissions: http://ow.ly/yUdv)
So how do you measure Social Networking ROI, for product support?
Larry Bietz 270001JUVU firstname.lastname@example.com Tags:  tivoli-support service-management tivoli portal_tools 2 Comments 1,918 Visits
Pulse 2010 was a great session. So many thoughts, ideas and very smart people defining for how we all make a smarter planet.
You could feel change happening in every corner of the day. We talked to many people, not yet aware of the IBM Support Portal and their interest in the IBM Support Portal was also positive and clear. We have personalized your support experience, making significant improvement in how you can find or request assistance with your product questions. So now the next steps are ready to be taken.
So what about social networking for product support? I ask many attendees, did they or how do they use social networking for business? Do they see the oppurtunity for it being a part of the standard support options? What areas could we improve their support and collaboration for supporting a smarter planet using social networking? I have found good information on 'How twitter will change the way we live?' Thought provoking virtural collaboration from universities, rapid idea sharing and debates, enabling a connected society to interact in a virtual unified way. The comparisions to life's analogies begins to form, but at the end of the day how and what do we measure for success? What operationally qualifies the investment and actions to make social networking a high contributor to the success of supporting our customers even better?
I completed this week excited for the future as all the software products are ready, but still very reflective on the question, how can we harness and improve the customers online support experience using social networking? What are the best places to use that strength of collaboration? We are stronger together, customers, partners and IBM building an understanding for intergrated service management, with a combination of methods new and old, hybrid solutions that lead to combination's of composite product installations. Final solutions that takes strong skill to understand, leverage and support. I'd like to hear your comments. Share them here, or drop me a note at email@example.com. These are very interesting times.
Video contest: Here is your second chance!
Danyel Otteson 060000ANFQ firstname.lastname@example.com Tags:  cloud-computing tivoli business-partners user references maximo software tuc user-group storage-management automation video storage mangeement user-groups asset security asset-management 1,891 Visits
Did you hear?
The IBM Tivoli Products Rock video contest dates have been extended to October 29, 2010 through the Gloabl Tivoli User Community!
If you are a client, business partner or independent consultant this is the prefect opportunity to show your pride and share your expertise through either an Interview, Technical Presentation or Product Tutorial video today!
Maybe you have thought about doing a video but the months of July and August were just too busy. Now it's September and this is the perfect time to start planning for the final submission date of October 29.
Step 2: Decide on what type of video you plan to do (interview, technical presentation or product tutorial)
Step 3: Pick a topic/product to cover
Step 4: View the "free software" and hints and tips for the type of video you will produce
Step 5: Enlist the help of co-workers/friends to produce and plan out the flow of the video (if need be)
Step 6: Produce video
Step 7: Submit video
As the Tivoli Global User Community manager I encourage everyone to submit videos before the deadline of October 29.
The prizes of an iPad, iTouch and more are great incentives to produce a video so don't delay, plan today!
Here are a few submissions for reference:
Product Tutorial video
Inteview Style
New for IBM Business Partners at Pulse 2010 & Business Partner Summit
Miranda Walker 060000489V email@example.com Tags:  ibmpulse partner partnerworld ibm-partner business-partners partners ibmtivoli tivoli pulse2010 1,872 Visits
First, let me thank all the Business Partners who have already registered for the IBM Tivoli Business Partner Summit & Pulse 2010 conference! We are looking forward to seeing all of you in person and appreciate your participation. For those of you who haven't registered yet, there is still time! What are you waiting for? Register before February 18, 2010 for the standard rate.
By now most of you know that Sunday, February 21st is the the day of the IBM Tivoli Business Partner Summit. You get to hear directly from the top IBM Software Group & Tivoli executives as well as a chance to choose from 9 breakout sessions for a "deep dive" into different areas of the Tivoli portfolio. Just a reminder that registration for the Business Partner Summit is complimentary (a great deal!). Following the Business Partner Summit, the Pulse 2010 conference provides you four days of education, networking, & selling opportunities. Here are a few new things you can expect for this action-packed week that I think you'll find valuable:
Last, let me invite all of our Business Partners to join in the Pulse social networks and be part of the conversation. Whether you are social media saavy, or just starting out, you can get involved in one or all of the following ways:
Happy Birthday, Tivoli!
Tiffany Winman 12000065XB email@example.com Tags:  tivoli birthday software 1 Comment 1,864 Visits
Happy birthday, Tivoli! Twenty years ago from today, Tivoli Systems was founded. Check out Tivoli on Wikipedia for a brief tour down memory lane (by the way, come on all you Tivoli historians and enthusiasts, help us build a better Tivoli Wikipedia page!).
Thank you to the community of Tivoli experts, customers, Business Partners, thought leaders, champions, and heroes who continually help improve Tivoli experiences, solutions and services via their innovation, hard work, knowledge sharing and mentoring, and honest feedback. I'm excited to see what another 20 years of such excellent collaboration will bring!
Enjoy some of the faces, stories, and heroes behind the Tivoli community:
Tivoli Marketing Team
Are Tivoli User Groups dead?
Danyel Otteson 060000ANFQ firstname.lastname@example.com Tags:  security group asset-management automation community storage ug maximo tivuser tuc asset usergroups user tivoli 1,831 Visits
What did you say?...Are Tivoli User Groups dead?...NO WAY!
In fact, with the 23,000+ members around the world and the 140+ local and virtual user groups around Automation, Storage, Security and Asset, the community is as live as it has ever been.
As the Global Tivoli User Community Manager, I wanted to share with you a few interesting facts:
FACT: 15+ User Groups formed in 2009
FACT: Most user groups try to have a physical meeting 1-2 times a year
FACT: 16 User Groups held a meeting in July and August, usually a very quite period for the Northern Hemisphere of the world.
FACT: 38+ user group meetings already scheduled for Sept - Dec. Much more to be scheduled!
FACT: 134 questions asked in July and August using the Q&A tool of the Peer to Peer Knowledge Exchange
FACT: 47 comments have been made by 19 people, using the "Be Heard" capability on www.tivoli-ug.org in July and August
So while the "slow" summer is almost over and fall is fast approaching, user group leaders are feverishly working on setting up local user group meetings and virtual meetings via conference calls before the end of the year and the upcoming Pulse Conference in Las Vegas.
Get connected today and join the Global Tivoli User Community and a user group.
If you have an upcoming user group meeting or would like to share some success stories you've experienced with the user groups, please respond to this blog and let us know!
1000+ User Group Community members attending Pulse!
Danyel Otteson 060000ANFQ firstname.lastname@example.com Tags:  storage user group tivuser asset security tuc ug automation tivoli community usergroups maximo 1,806 Visits
Come join the 1000+ user community members attending Pulse 2010 next week in Las Vegas, NV.
In a recent Newsletter communication from the Global Tivoli User Community they wanted all user community members to do the following at Pulse:
" Go to the "User Community Networking Area" - the "one stop shop": meet people, pick up your specific user group button, update your TUC profile, learn how to use social media, do a video/podcast
When: Sunday 6:30 - 9:00; Monday 12:00 - 8:00; Tuesday 12:00 - 6:00; Wednesday 12:00 - 4:00
Where: Expo Solution Expo Hall"
the "What is it like to be a Tivoli customer, the good, the bad and the ugly"
BoF session - Four members of the GTUG council will be the panelist for this
session along with Bill Kribbs, VP of Tivoli Support and Services who will host
the session
"Attend a
Maximo User Group meeting on Sunday or for those Italian TUC members
attend your user group meeting on Tuesday
"Do the
"Find a User Community member" game - two members of the TUC each day will
have their pictures displayed on a poster boards throughout the conference and
the first 10 people to find them will get a prize
"Show your
pride for the Tivoli User Community and do a 2 minute "man on the street" video
about your user group experience and/or more
As the Global Tivoli User Community Manager and Liaison to this community I encourage everyone to go to Pulse and engage in these activities.
What are you looking forward to at Pulse? Will you participate in these activities?
"Gas_Fuel $3.25; Lunch FREE; Networking at a User Group meeting...
Danyel Otteson 060000ANFQ firstname.lastname@example.com Tags:  tuc community asset security tivuser maximo group storage tivoli user automation ug usergroups 1,795 Visits
...PRICELESS..... For everything else there's the Global Tivoli User Community"
...PRICELESS..... For everything else there's the Global Tivoli User Community"
...PRICELESS..... For everything else there's the Global Tivoli User Community"
TADDM Community Sensor Day on June 17, 2009
Tiffany Winman 12000065XB email@example.com Tags:  taddm tivoli automation sensors application reports community discovery manager dependency 1,764 Visits
I am happy to announce another Tivoli Application Dependency Discovery (TADDM) community Sensor Day on June 17, 2009 where IBM experts work with you to build customized sensors and grow our TADDM community.
Remember to join our TADDM groups on
Re: IBM Tivoli Live - new monitoring services
Tiffany Winman 12000065XB firstname.lastname@example.com Tags:  system saas service tivoli monitor midmkt software management midmarket 1,753 Visits
In response to: IBM Tivoli Live - new monitoring servicesThanks for providing more info on Tivoli Live, Angela. This announce was all the rage at the IBM Analyst Event in New York yesterday. Follow Tivoli Live mentions on Twitter: http://www.twazzup.com/?q=tivoli+live&l=all. Or take a look at the #Connect09 tweets: http://www.twazzup.com/?q=connect09&l=all
Re: Tivoli Foundations: Great Value for the Mid-market
Tiffany Winman 12000065XB firstname.lastname@example.com Tags:  tfam midmkt management service tivfdt midmarket foundations fsm appliance monitor system software tivoli 1,738 Visits
In response to: Tivoli Foundations: Great Value for the Mid-marketI'd love to see our Business Partners bookmark their Tivoli Foundation solutions in our Tivoli Midmarket community here: http://ow.ly/jCNs But they can also let us know quickly about them by responding to this blog and posting their link. :)
Re: Introducing You to the Tivoli Storage Blog Team
Tiffany Winman 12000065XB email@example.com Tags:  ibmstorage tivoli storage-blog storage storage-software ibmtivoli storage-management ibm 1,728 Visits
In response to: Introducing You to the Tivoli Storage Blog TeamWelcome storage team! What a great crew you've brought together, Tiffeni! Looking forward to reading your blogs and learning from your pearls of wisdom. :)
Re: 70+ IBM experts available to answer your technical product questions on June 15
Danyel Otteson 060000ANFQ firstname.lastname@example.com Tags:  user tivoli ug group security storage community tivuser automation maximo usergroups usergroup tuc asset 1,694 Visits
In response to: 70+ IBM experts available to answer your technical product questions on June 15Thanks to the many people who asked over 250+ questions on just 20 products! And a special THANK YOU to the 70+ IBM Experts who were available for the various 12 hours to answer those great questions. The Archive link will soon be available. Our next Ask the Experts Online Jam session will be in early November 2010.
They wrote the book on EAM and its a good read
Robert Pickard 060001RDA2 email@example.com Tags:  nuclear energy-management energy single-platform risk-management government utilities oil enterprise-asset-manageme... maximo eam business-impact asset 1,692 Visits
Sometimes corporate communications seems like one of those crazy George Carlin oxymorons, like jumbo shrimp or mandatory options. I should know, Ive worked in corp comms at four companies. Too often, we tell the world about our new strategy or solutions with busy PowerPoint slides that look like pages torn out of Wheres Waldo? or stuffy white papers that are denser than a black hole.
Thats what I love about this new downloadable book, The Business Impact of Enterprise Asset Management. It covers a complex subject in a clear, simple, engaging style. On top of that, its free, as in no charge, and free of jargon too. Thats right, nobodys going to push your envelope, level your playing field or shift your paradigms. I gave it the acid test and searched all 57 pages for the word synergy. Not a single hit.
Pam Burton of IBM Maximo says the books goal is to deal with the serious challenges faced by EAM customers in a lighthearted manner. Mission accomplished. There are even cartoons in this thing. It may be clear and simple, but the book is grounded in solid logic, hard-hitting facts, and expertise from contributors who come from inside and outside IBM. Still, Pam reports that the final product passes the spouse test. An EAM customer told her that he took it home to his wife, who read it and said she finally understands what he does for a living. Then she hit him with a frying pan. Just kidding about that last part, but you get the picture.
The point is, the book serves a noble purpose, because enterprise asset management should be a key part of any comprehensive service management, risk management, energy management almost any management plan in the whole business/IT cosmos. But EAM is often misunderstood by people in traditional IT and business roles both inside and outside of IBM. This book can help set the record straight.
Imagine the advantages of a single unified platform that collects information from all assets across a diverse, dispersed infrastructure. Not just obvious IT assets such as laptops, desktops and servers, but handheld devices in remote oil fields, sensors on trucks highballing down distant highways, or monitors in the depths of nuclear plants. These things have IP addresses and collect important data too data that should be considered in any comprehensive management approach. How else could you have a truly accurate energy management, risk management or service management solution in place?
The book also shows how an integrated EAM platform (like our comprehensive Maximo portfolio, which offers tailored EAM solutions for everything from government to utilities) can also help customers tackle other serious challenges -- like dealing with an aging workforce thats retiring in droves and taking invaluable expertise with them.
Pam says shes a big believer in making communications more accessible
than the run-of-the-mill corporate material.
IMHO, she and her team did it. What
do you think? Isnt this one of the
better ways to corporately communicate?
First-ever Sensor Day for new TADDM community!
Tiffany Winman 12000065XB email@example.com Tags:  discovery application tivoli sensor dependency taddm community 1,687 Visits
That is Sensor, not Censor. ;)
At Pulse 2009, we announced a new Tivoli Application Dependency Discovery (TADDM) community on developerWorks. With the advent of this community, we also launched a TADDM group on LinkedIn and Facebook. Today, I'm happy to announce the first ever TADDM Community Sensor Day on April 13, 2009 where IBM experts work with you to build customized sensors and grow our TADDM community.
Mike Mallo, IBM TADDM expert provides the following details on our first ever Sensor day below:
Sensor writers made up of TADDM developers, services, and best practices teams will spend a day with you to write new sensors. Since we are targeting the new "simpler to write" community sensors for this program, we suspect it will take one to two days to complete the sensors with the sensor writers.
Here's how it works. You provide the environment and domain knowledge for the sensor writers to build an application sensor. Setup the application to be discovered on a non-production server that you can make available to the sensor writer so there is no impact to production systems during the sensor writing process. Identify the key configuration files and configuration parameters (up to 10) that TADDM should collect with this sensor.
The sensor writer will write the sensor and make it available for testing, and ultimately for publishing on our TADDM community exchange site.
A few notes:
Since the intent is to benefit the community with these sensors, we are only looking to build sensors for commercially available applications, which others in the community will benefit from as well, such as applications on our hit list: http://www.ibm.com/developerworks/wikis/display/tivoliaddm/Sensor+Hit+List
IBM does not support PMRs or APARs on these community sensors. Since the sensor source code gets published with the sensor, community members are free to modify, recertify, and repost to add any capability or fix any issues. As usual IBM supports related TADDM product issues under your current support agreement.
April 13, 2009 is our first TADDM Community Sensor Day. Please show your interest by using the "Submit Feedback" link on the TADDM Community at http://ibm.com/tivoli/community/taddm to receive further logistics and details. Submission deadline is April 8, 2009.
Re: Welcome to Integrated Service Management Industry Solutions Blog
Tiffany Winman 12000065XB firstname.lastname@example.com Tags:  insurance chemicals telecommunications communication_service_pro... petroleum government healthcare integrated_service_manage... manufacturing utilities ibm_service_management banking retail travel energy transportation 1,668 Visits
In response to: Welcome to Integrated Service Management Industry Solutions BlogCraig and Mike, congratulations on your team's new blog. Looking forward to hearing more from the following folks on their areas of expertise: Marni Enghauser (Retail, Manufacturing, Travel & Transportation, Chemicals & Petroleum), Scott Sobers (Communications Service Providers, Energy & Utilities), Michael Zelle (Banking, Insurance), Susan Piquigney (Healthcare, Government). I'm posting this to our Tivoli Software Blog so others can find it too.
What does 23+13 =?
Danyel Otteson 060000ANFQ firstname.lastname@example.com Tags:  usergroups automation tivoli group tivuser maximo storage ug user asset tuc security community 1,668 Visits
What magical number is 23 + 13 = ?
You don't have to be a math whiz to know that 23+13 = 36. So what is so magical about the number 36? Thirty-six is the number of IBM/Tivoli User Groups who have qualified for a Premier Status within the Tivoli User Community program for the 2009/2010 year.
As the Global Tivoli User Community Program manager it's exciting to see that last year we had 23 user groups qualify but this year brought 13 more groups within the fold. These 36 user groups had membership growth rates of 25%+ or have sustained 200+ members along with hosting 2 or more constructive meetings per year. In addition, these groups have strong, stable and proactive customer leadership. It is very apparent that these groups are truly the backbone of the user community.
For achieving this status, each of these groups will receive "appreciation gifts" to give away at their meetings and a Tivoli Executive assigned to their user group to speak or attend a meeting. If you want to view the complete list of 36 Premier Tivoli User Groups. You should also check out the latest Global Tivoli User Communtiy Newsletter where the program was highlighted along with the Premier User Group of Central Ohio TSM.
Join the Global Tivoli User Community or any one of the Premier Tivoli User Groups then do so today! Register
Looking to attend a local user group meeting check out the schedule.
If you are a member of one of these Premier Tivoli User Groups and or have attended a user group meeting let us know what you liked about user group meeting by replying to this blog.
Join the 1000+ members of the Tivoli User Community at PULSE 2010, the premier peer to peer networking event for IBM/Tivoli users!
Ask the Experts - Online Jam, May 11, 2011
Hope Ruiz 110000NU71 email@example.com Tags:  user_community expert tuc_event tivoli_event forum support tivoli_product_questions 1,657 Visits
MARK THE DATE May 11th, 2011 8AM - 8PM Eastern USA for the next Global Tivoli User Community Ask the Experts Online Jam (ATE)!
The Global Tivoli User Community (TUC), the largest online and offline community home for all Tivoli and Maximo professionals is presenting a valuable opportunity for YOU to connect with real world IBM experts and have them answer your questions on a range Tivoli and Maximo products on May 11th through the "Ask the Experts Online Jam".
What is the "Ask the Experts online Jam (ATE)", and how does it work?of 12 hours (8am eastern - 8pm eastern USA) through the TUC Ask the Experts Online Jam tool. Your questions along with the answers are then archived on the TUC website to be uses as a reference for all the worldwide TUC members.
Go here to learn all of the details on how the ATE tool works.
What topics will be covered during
the ATE?
To find the time in your city check out the World Clock meeting planner website.
What kind
of questions can I ask?
Click here for more information and to view the archives from previous ATE Jams.
Getting started!
To participate in this online jam session you must be a registered member of the TUC. Please register now!
Once you become a member you can join a local or virtual user group, take advantage of our online education and certification resources as well as our networking and collaboration tools.
Other benefits include; Pulse Conference Discounts codes; 40% Discount on Tivoli books from IBM Press, Free certification testing at local user group meetings and much more!
Re: IBM and EMA explore software asset management
Tiffany Winman 12000065XB email@example.com Tags:  management systemz service-management asset it zos itam it-asset-mgmt software 1,654 Visits
In response to: IBM and EMA explore software asset managementSteve, congratulations on the new IBM Software Asset Management blog. Looking forward to some great entries on TAMIT and Tivoli Asset Discovery.
Re: Viral Friday - Video - Pulse 2010 - Hear from the experts
Tiffany Winman 12000065XB email@example.com Tags:  omegamon dynamic-infrastructure tivoli energy-management ibmpulse tivz midmarket green storage rational cloud pulse2010 service-management systemz maximo tbsm asset-management taddm netcool 1,587 Visits
In response to: Viral Friday - Video - Pulse 2010 - Hear from the expertsRaj, thanks for helping us spread the word on Pulse. And congratulations on the new IBM Storage Community blog!
New Tivoli Monitoring and Application Management Wiki
Denny O'Brien 120000NV9S firstname.lastname@example.com Tags:  itcam wiki itm 1,564 Visits
Tuesday, October 12 marked the launch of the new Tivoli Distributed Monitoring and Application Management wiki. This wiki previously used the Confluence wiki technology and was hosted by IBM developerWorks. It has now been migrated to the Lotus Domino platform, which is the same wiki technology that Lotus uses for all of its external wikis. This is the first Tivoli wiki to migrate to the Domino platform. Here is the link: http://www-10.lotus.com/ldd/tivmonitorwiki.nsf
The new Tivoli Distributed Monitoring and Application wiki includes many new features that were previously unavailable to customers, including the following:
For questions or feedback about the new wiki, contact Denny O'Brien (email@example.com).
Where is Waldo?
Danyel Otteson 060000ANFQ firstname.lastname@example.com Tags:  asset storage tivoli user security community tuc maximo ug group automation tivuser usergroups 1,557 Visits
Q: Where is Waldo?
A: He's at the Global Tivoli User Community website of www.tivoli-ug.org and updating his profile via "My Account" so he can now connect on-line with others.
Connecting with other like-minded people who are your peers is a cornerstone of any community. The Global Tivoli User Community is a body of thousands of people who traditionally have used the local user group meetings to connect and network with others. Today this Community is making great strides forward to enhance their on-line networking capability by allowing members to connect with other members beyond their local user groups. No longer will these members need wait until the next meeting to connect. In fact, members can communicate with people around the world at any time who have opted-in to share selected profile information.
As a current member to the Global Tivoli User Community and the relationship manager between IBM/Tivoli and this user group community, I encourage you to help build this communities' connections/profiles by taking 3 minutes to either sign up or if you are already a member update your profile/registration information. You will be asked information about YOU, YOUR WORK, PRODUCTS YOU USE, YOUR OPT-INS and PREFERENCES for this community.
One quick tip: make sure to fully opt-in so you can find others and others can find you.
So are you looking for Waldo or another user community members?
You can find him and many more on www.tivoli-ug.org as you can now search for members of this community.
Keep the database of profiles growing so create a profile or update your profile today!
Have more questions? Look here! for answers.
We are truly excited to announce this new functionality for the Tivoli User Community for all the value it has to offer.
We'd love to hear your success stories of how you've used profiles here or elsewhere to make connections.
IBM Support portal - Have it your way
Larry Bietz 270001JUVU firstname.lastname@example.com Tags:  service-management portal_tools tivoli tivoli-support 2 Comments 1,556 Visits
On February 2nd, Tivoli officially moved to the IBM Support portal. So if you have not needed to contact support lately, you should wander over to the new landing page for support. The IBM Support portal delivers on a long standing improvement request to simplify the navigation to the product support information. It provides a logical and consistent location for support applications that are part of the IBM Online support tools.
Now hosted on a Websphere portal and portlets, clients can personalize a list of products they support and deploy. You are quickly aware of the most recent postings to your products selected in My notifications, via portlet or provided the option to quickly set-up this great feature. My notifications, lets you subscribe to daily, weekly or even both levels of email update frequency on the product information you need. Or if you prefer, RSS feeds are available at this subscription location. No need to look at multiple places around the IBM site, its consolidated in just this one application.
The portal is great at personalizing your support experience, but you must logon to save settings session to session. Registering an ID only takes 2 minutes, and if you have been using Service Request in the past, this ID and password is all you need. After using the site once, it will recognize you next time you return, even after you have restarted your browser, but you still need to logon to the portal to get access to your personalization.
The ability to search for and isolate information has also made some great changes. Just enter your keywords , or paste the data into the little search box. Yes, its small but it does hold more, and as you get to the next page with the results you can see that too. The search results page lets you toggle products on and off and if you look at the list of items in the left navigation, you will see options to isolate by operating system, version and release, even with the categories of information have selection options. The numbers next to each option, shows you how many records are in that category, so you instantly know what the option will isolate to.
It seems we have made it a bit harder to find problem reporting (Service Request), not by intention. Its located on the left navigation area, close to the bottom labeled 'Open Service Request'. Since you are normally logged on to the IBM Support portal, clicking to SR will get you right in. We do have information for data collection at the first screen after you click on 'Open Service Request', so if you need help with what data to provide, this is detail the product teams provide. Our goal is to improve our time to resolution, and having all the needed data initially, can speed it along.
If you would like to tell us how we are doing with the new support portal, the option for feedback is on the right hand side of the screen, We are very interested in your feedback, and my comments in this blog, reflect a few items that we have heard from our customers.
If your coming to Pulse, I encourage you to stop by the Support Pestal #016, to learn more or to just say hello. I will be there to answer your questions. We also have several presentation sessions on the IBM Support portal and the applications during this conference, covering IBM Support Assistant and Log Analyzer as well as all the features of the portal. Monday at the AVP lounge we also have a session at 5:00pm. Hope to see you there!
New OMEGAMON Integrated Information Center
Denny O'Brien 120000NV9S email@example.com Tags:  itm integration monitoring omegamon information documentation 1,433 Visits
Did you know that there is a new integrated information center for Tivoli OMEGAMON products? Check out this excerpt from an article recently published by Sharon Sabsay, an information developer with IBM Tivoli:
IBM® Tivoli® OMEGAMON® XE customers install, configure, and use a number of components and products that must work together. These tasks are well-documented, but it can sometimes be difficult to find the right information at the right time. So a new, task-oriented information center has been created to supplement the existing Tivoli OMEGAMON XE product information center. The IBM Tivoli Monitoring and OMEGAMON XE information center (http://publib.boulder.ibm.com/infocenter/tivihelp/v15r1) contains the documentation for all the IBM Tivoli Monitoring products, the OMEGAMON XE products, and their shared infrastructure components. The documentation is organized by product.
The new OMEGAMON XE Integrated Information Center (http://publib.boulder.ibm.com/infocenter/tivihelp/v42r1/index.jsp) is dedicated to the OMEGAMON XE products and their shared infrastructure. In the center, information is integrated by task, rather than separated by product. Special information developed for the center helps you get started quickly and guides you through the documentation. Use the new collaboration features to rate information, add comments to pages, and read and reply to comments added by others.
Important resources for Tivoli users
Denny O'Brien 120000NV9S firstname.lastname@example.com Tags:  systemz wikis tivoli media documentation 1,404 Visits
Customers have often stated that there is no shortage of good information about Tivoli products. But they do admit that they sometimes have trouble finding it.
That's why, over the past two years, we've made significant strides that make it easier for our customers to find the information they need. The following links are your door to technical information about Tivoli products:
Tivoli Documentation Central: Access documentation for all Tivoli products. This includes product information centers, product and solution wikis, IBM Redbooks publications, and support technotes. Click here to access Tivoli Documentation Central.
Tivoli Wiki Central: This is your portal to product and solution wikis for Tivoli. There are currently 32 wikis available, covering more than 80 products. Here you will find best practices, scenarios, planning information, white papers, and other content written by Tivoli subject matter experts. You are also invited to contribute your content to Tivoli wikis. Click here to access Tivoli Wiki Central.
Tivoli Media Gallery: The Tivoli Media Gallery is the home for multimedia for Tivoli products. This includes demos, "How To" tutorials, podcasts, webcasts, and more. Here you have access to more than 180 videos about Tivoli products. Click here to access the Tivoli Media Gallery.
IBM System z Advisor: Are you a user of IBM System z products? If so, consider subscribing to the IBM System z Advisor monthly newsletter. The z Advisor provides you with product news and articles about IBM System z products. Click here to subscribe to the IBM System z Advisor. This landing page includes a link where you can subscribe.
Is something missing? Let us know by adding a comment.
Re: Asset Management in an Uncertain Economy, an interview with Jack Young
Tiffany Winman 12000065XB email@example.com Tags:  tivoli eam service-management maximo asset-management 1,392 Visits
In response to: Asset Management in an Uncertain Economy, an interview with Jack YoungWill Jack be available for Asset Management and Maximo client meetings at Pulse 2010?
Re: What is Security Compliance Fatigue? How does today's organization address it?
Tiffany Winman 12000065XB email@example.com Tags:  compliance-management risk-management security insider-threat compliance 1,378 Visits
In response to: What is Security Compliance Fatigue? How does today's organization address it?Congratulations on the new IBM Tivoli Security Software blog! Looking forward to the many great entries yet to come.
Re: Chapter 1: The IBM Energy Management Blog
Tiffany Winman 12000065XB email@example.com Tags:  green-and-beyond green-infrastructure energy-efficiency sustainability tivoli gts modular-data-center energy-monitoring green-it ibm-energy-management stg energy-efficient-servers green-data-center 1,364 Visits
In response to: Chapter 1: The IBM Energy Management BlogKarl, congratulations on the new IBM Energy Management blog! I love your passion for green. I learn so much from you on this topic--both on what IBM offers in this space as well as practical tips for making the world a greener place through personal choices.
IBM Launches Service Management Connect
Rick Mayo 2700018US0 email@example.com 1,348 Visits
IBM Launches Service Management Connect to bring together customers, partners and IBM experts on Integrated Service Management
IBM has been very aggressive in building an extensive library of content to help customers in their integrated service management journey. To make this journey even easier IBM is announcing a new community called Service Management Connect to bring together its vast library of assets and IBM technical experts to answer your questions and receive your input.
Today's announcement:
· In addition, for the architects, a series of reference architectures will be made available this year to provides a proven template solution for an architecture for a particular domain. These reference architectures will be made available through the ISM Library and will be supported through forums on Service Management Connect. The Business Service Management reference architecture will be made available in the first quarter. Learn more about reference architectures.
Check out this overview video for Service Management Connect:
Service Management Connect compliments the existing service management communities
Start exploring Service Management Connect today:
Social networking opportunities:
Facebook: http://www.facebook.com/pages/Service-Management-Connect/141810939216043
Use and follow these hashtags on Twitter to discover who is talking about Service Management Connect:
Hash Tags: # ibmsmc
Re: SEJAM TODOS BEM VINDOS
Tiffany Winman 12000065XB firstname.lastname@example.com Tags:  bem usuarios tivoli vindos benvindo brasil tug 1,340 Visits
In response to: SEJAM TODOS BEM VINDOSWelson, congratulations on the creation of the new Tivoli User Group Brasil (Business Automation) blog!
Re: zPartners: Need-to-know info about the Business Partner Summit at Pulse in 2010 - see you there!
Tiffany Winman 12000065XB email@example.com Tags:  pulse business-partners tivz partners ibm-partner summit mainframe bpsummit zos pulse2010 partner partnerworld systemz tivoli service-management channels 1,332 Visits
In response to: zPartners: Need-to-know info about the Business Partner Summit at Pulse in 2010 - see you there!Welcome to the Tivoli blogging team, Melissa! You're off to a great start. Looking forward to hearing more for Tivoli z Business Partners.
New Tivoli Best Practices and Scenarios
Denny O'Brien 120000NV9S email@example.com Tags:  netcool wikis monitoring tbsm best-practices 1,328 Visits
Tivoli wikis provide best practices and scenarios for using Tivoli products. This content is developed by Tivoli subject matter experts, and authors range from IBM developers to business partners and customers. Here are some of the recent best practice and scenario contributions to Tivoli wikis:
Access all Tivoli wikis from Tivoli Wiki Central.
New Tivoli Self-Paced Virtual Courses
Carol Rogus 270001U5CH firstname.lastname@example.com Tags:  training asset-management tivoli service-management self-paced education 1,241 Visits
IBM Tivoli Education Self-Paced Virtual courses allow you to train on your terms. These Web-based courses provide deep technical content—the same as our classroom courses—but with added flexibility to meet the demands of your business. Students can mimic the experience of an Instructor-Led Online course without the constraints of attendance during a set time or limitations on training due to travel budgets. Self-Paced Virtual courses will be available across some of our most popular curriculums, including Business Service Management and Asset Management. Click here for course listing.
Unveiling the next generation website for the Global Tivoli User Community (TUC)
Tiffany Winman 12000065XB email@example.com Tags:  design service-management tug user-group tivoli 1,168 Visits
It's a new year and what better way to start it out with a new look. This is exactly what the Global Tivoli User Community (TUC) site has as it kicks off 2009.
Danyel Otteson, program manager of the Tivoli User Community, agreed to provide some insight into what we can look forward to in the site's new facelift.
Q: Tell us a little about the history of the TUC site. What is the purpose of the site, who uses and sponsors it?
Danyel: The Global Tivoli User Community (TUC) was launched in 2003 and celebrated its 5th anniversary this year. The TUC remains focused on "Enabling the Tivoli User" by providing a forum where users can communicate meet and learn from each other's experience by offering both online and offline collaboration services all over the world.
Danyel: First, we gave the site a whole new fresh look to make it more modern and contemporary. We're using a new white and blue color scheme with much more white space and clear segmentation of sections of the site.
Second, we removed a lot of the text-intensive clutter around the site and focused on clear, repeatable actions most commonly used by the community in the left-hand section of the screen:
Third, we provided clear and consistent navigation in the top menu of the site so that users can navigate to key areas no matter where they are on the site.
Fourth, there are four new "Product Zones" designed to streamline the most up-to-date information on product-specific user group meetings, special events, trainings, demos, forums, and much more!
Fifth, new users to the site can:
Q: How can our blog readers help you in this endeavor?
Existing members can help us improve our services by taking the satisfaction surveys available on the site.
Re: Tough Times Call for Superior Customer Care
Tiffany Winman 12000065XB email@example.com Tags:  customer_care ibm service-providers service-management communications_service_pr... 1,134 Visits
In response to: Tough Times Call for Superior Customer CareInteresting read. I found these nuggets useful: "The inhibitors to superior customer care include weak communication between call centers and network operations and poor network intelligence." "We are witnessing the telecommunications market migrate from a strictly voice-based industry to one that sells Web access, rich media content and business applications on cell phones."
IBM Electronic Support - Now with n.fluent dynamic language translation
Larry Bietz 270001JUVU firstname.lastname@example.com Tags:  n.fluent support portal ibm 1,124 Visits
The IBM Support portal continues to improve the online service available to customers. On May 19th, the newest release of this rapidly evolving support portal, added many new updates including n.fluent , providing a key in linkage in our significant online resources now available in many local languages. This change comes on top of the recent announcement of the recognition that IBM wins ASP Top 10 Best Web Support for 2010 award for IBM Support Portal The usage and value that is delivered, grows every month, providing a rapid complete resource for customer to find the very latest infomation and solutions. To follow the latest news on the emerging IBM Support Portal updates, you can subscribe to the IBM Developerworks Blog, the IBM Electronic Support community
Popular Tivoli community resources
Tiffany Winman 12000065XB firstname.lastname@example.com Tags:  wiki tug tivoli social-networking user-group service-management linkedin resources community twitter 1,113 Visits
As Tivol's social media strategist, I'm often asked what the most popular social networking tools are for Tivoli. Here's my quick hitters list:
Please share any Tivoli social networking resources that you find helpful as well.
Re: Maximo Monday Team Blog Kickoff
Tiffany Winman 12000065XB email@example.com Tags:  maximo eam tivoli asset-management 1,039 Visits
In response to: Maximo Monday Team Blog KickoffMary, Congratulations on the new Asset Management blog: Maximo Mondays! Looking forward to the team's upcoming discussions.
Re: Global Tivoli User Community - Ask the Experts-Online Jam
Tiffany Winman 12000065XB firstname.lastname@example.com Tags:  software tsm storage fcm storage-blog tivuser backup data-management 968 Visits
In response to: Global Tivoli User Community - Ask the Experts-Online JamDel, thank you for participating in the upcoming Online Ask the Expert Jam. I want to make sure others know you have a blog and cover Tivoli Storage FlashCopy Manager--so I'm posting this to our Tivoli Software Blog too.
Re: Towards the Compile-Test-Deploy Environment
Tiffany Winman 12000065XB email@example.com Tags:  tivoli service-management lifecycle-management rational 935 Visits
In response to: Towards the Compile-Test-Deploy EnvironmentPete, nice write up on some of the joint Tivoli and Rational efforts linking development with operations and tools with processes.
Tivoli Media Gallery Improves Time to Value
Denny O'Brien 120000NV9S email@example.com Tags:  video service-management tivoli 895 Visits
a picture can speak a thousand words, just how many can be captured
in videos and other multimedia? That's the question we asked within
IBM Tivoli while exploring new methods for delivering technical
information to customers.
And the answer at which we kept arriving was clear: multimedia can improve the time to value for our customers. In other words, by placing more emphasis on multimedia, we can reduce the time that it takes for customers to make Tivoli products useful. That's why, on March 31, we launched the Tivoli Media Gallery, the new centralized home for multimedia about Tivoli products.
Within the Tivoli Media Gallery, you can find many different multimedia types, ranging from quick 1-5 minute video tutorials that walk you through a complex task to demos that highlight specific product features. You can even find podcasts from Tivoli subject matter experts.
The Tivoli Media Gallery centralizes all of the multimedia that is hosted by the 25 external product and solution wikis available from Tivoli Wiki Central, and it also consolidates links to media that is hosted by other sites. This includes popular resources from within IBM and beyond:
Most of the multimedia that you find in the Tivoli Media Gallery is original content created by IBM professionals. This ranges from a ten minute demo on the Tivoli Service Availability and Performance Management solution to a one minute video tutorial on how to create a connection to the Tivoli Workload Scheduler engine.
Those are just two examples of the type of content that you might find in the Tivoli Media Gallery. To see more, visit the Tivoli Media Gallery at http://www.ibm.com/tivoli/media.
IBM Support Portal - At Pulse!
Larry Bietz 270001JUVU email@example.com Tags:  tivoli-support portal_tools tivoli service-management 885 Visits
Yesterday, Pulse got underway with the solutions expo officially opening and a full house of customers and partners joining us, in Las Vegas It was a full day, but very well attended. The level of interest and engagement has been intense, with good questions and comments from the audience. My task the next several days is to staff a demonstration pedestal (#16) with James Pierce, and others covering the IBM Support portal and applications.
It has been good meeting with our users, many who have not explored the new site. Their feedback has been initial surprise and then impressed with the final solution the support portal now provides. Everyone we spoke to sees the value this new single support site offers, and wanted to understand how to get access use it. It has been surprising how many had not discovered the new site, so our presence here has been good for getting the message to the community.
If your at Pulse, please stop by the expo solutions center and look the support team pedestal up. We are at #16 and will also be presenting three sessions on Tuesday afternoon,
#1480- (3:30-3:50) Electronic Support- Avoid Problems & Resolve the Tough Ones Fast
Learn about IBM's portfolio of online support tools and resources that provides comprehensive technical information to ensure smooth operations of your mission critical applications.
#1479- (4:00-4:20) IBM Support Assistant- Finally an Easy Way to Resolve Problems
Explore IBM Support Assistant, a complementary serviceability software offering that enables you to efficiently resolve problems or avoid them altogether.
#1536- (4:30-4:50) IBM Support Portal- Your Support Experience is About to Get Personal
Learn how the IBM Support Portal can lower your total cost of ownership for IBM technology by giving you flexibility and choice and making you more efficient in keeping your business running.
Birds of a Feather Session # 2205 (6:00 - 7:00pm)
Accelerating Success with Tivoli Customer Support
Location: MGM Grand - 108
We look forward to seeing you there!
Re: Welcome to the TADDM Blog! Introduction of team members & plans
Tiffany Winman 12000065XB email@example.com Tags:  tivoli automation taddm 881 Visits
In response to: Welcome to the TADDM Blog! Introduction of team members & plansCongratulations on the kickoff of the new IBM Tivoli Application Dependency Discovery Team blog! And best wishes on your July 16 Community Sensor Day.
Re: So how do you measure Social Networking ROI, for product support?
Larry Bietz 270001JUVU email@example.com Tags:  portal_tools tivoli-support tivoli service-management 827 Visits
In response to: So how do you measure Social Networking ROI, for product support?Tiffany, These are valid points. Our customer support process today is highly measured to ensure that customers are getting timely and responsive service at each step in the process.
Social networking support is less formal in many ways, and the tools for measuring these things do not exist. We also confirm entitlement for confirmation of product license, to establish verification of the time, labor and testing that is done to isolate and validate results. In this way we confirm that the solution provided is known to be a complete answer that works.
Product assistance from forums, blogs, wikis are not to be considered formal support, but can be very efficient in providing a more casual exchange that of course is inclusive to a larger audience of clients and their interaction. It is the collaboration in discussion that offers the unique benefit and value.
We need to collect input from customers about the types of product situations they are able to share in a public exchange, and examples that will define how a support focused social networking area should be grouped. As an example, we have Developerworks forums today that are used extensively, very much driven by the end users. We have Developerworks wiki's that are not updated by the customer, but provide an important extension to product knowledge learned after GA and can be included in future product publication versions. Is there another option for exchange that adds value and further extends the business benefit as defined by our users?
Re: Service Management vs System Management - Selling the Benefits of IT
Tiffany Winman 12000065XB firstname.lastname@example.com Tags:  tivoli service-management 769 Visits
In response to: Service Management vs System Management - Selling the Benefits of ITPete, this is a pretty hot topic since we use both terms in the IT industry today: systems management and service management. Your discussion provides some good clarity here. Sounds like folks can choose to take either approach, but showing the business value of what we do is just smart business. :)
Your Support experience is about to get personal
Larry Bietz 270001JUVU firstname.lastname@example.com Tags:  tivoli tivoli-support portal_tools service-management 701 Visits
For those who are familiar with Tivoli online support, your options for a personalized support experience are getting far more flexible than anything we have ever offered before.
Since June 15th, IBM.com has had a pilot online support portal available. On October 2nd, this pilot went live for Tivoli client's of online product support. The support portal moves us from a model of hundreds of product support pages, to a single Websphere portal and portlets, that can be customized for each client's needs.
The best way to learn about the features of this new support site, is to read about 'IBM E-Support Services'. It is now simple to choose and see information, only on the products you are interested in, have task and topic based summaries of the newest information available, and quickly set-up product support notifications on the portal, through email or RSS communications on changes as they are published. This industry leading online support solution, is also integrated with our 'Service request' problem reporting tool, and our growing online communities.
Clients visiting the online Tivoli support, can quickly link to the new portal, from the hero graphic at the top of the support overview page. Very early next year, the customer online support experience will fully migrate to the IBM Support portal.
To review some great demo videos and follow along with the deployment news, I encourage everyone to follow the 'IBM Support Portal News and Alerts'
As you try the new IBM Support portal, please provide any comments or suggestions in the feedback box on the right side of the screen.
IBM Support - Easy, Fast, Smart... More than just the basics!
We're baaack!
Tiffany Winman 12000065XB firstname.lastname@example.com Tags:  service-management tivoli 591 Visits
After an extended hiatus and focus on improving our community environment, we're ready to fire up the Tivoli and Service Management blogs again.
We're still working out some of the kinks with authentication--sometimes it appears as if your initial sign in doesn't work with the ibm.com authentication system--Web Identity. But you usually need to simply hit the login button again without changing your username and password information and things should work wonderfully. Let me know if you have any problems.
Re: Welcome!
Tiffany Winman 12000065XB email@example.com 495 Visits
In response to: Welcome!Heath, congratulations on the new Tivoli Netcool blog. I'm really looking forward to hearing your team talk about Consolidated Operations and more! :)