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Cloud Channel Programs
Here are 10 things to know about a possible rule change that could cause some federal VARs to lose their small-business designation and what they're doing to get their voices heard.
VMware Acquires Database Vendor Continuent To Give Its Hybrid Cloud A BoostVMware adds database clustering and replication technology with the deal and plans to integrate it with its vCloud Air public cloud.
Microsoft Partner Funding For Office 365 Projects Exhausted In Less Than Two MonthsMicrosoft is telling partners that deployment funding for high-end Office 365 customer engagements is no longer available, less than two months after the program was first launched.
MobileIron CEO Calls EMM Space A Two-Horse RaceMobileIron reported record third-quarter results, while CEO Bob Tinker stated that the rapidly growing Enterprise Mobility Management space has been narrowed down to just two leading vendors in MobileIron and AirWatch.
Microsoft To Add Cloud OS, Azure Marketplace PartnersAt TechEd in Barcelona, the company announced efforts to recruit service providers and technology partners.
Channel Chiefs Predict New Style Of IT Means Big Changes For PartnersChannel chiefs cast their predictions around the new style of IT, ranging from the type of partners who will flourish to the number of partners that will sign onto new programs.
Google Teams With PricewaterhouseCoopers To Get More Enterprises Using Its CloudGoogle is hungry for more enterprise customers to start using its cloud services, so it's teaming up with one of the world's largest professional services firms to help make it happen.
Microsoft Bundles Mobile Device Management In Office 365, Touts It As 'Game Changer'Microsoft is planning to integrate mobile device management from its Intune product into its Office 365 suite of cloud productvity apps. Is this really a game changer or a reaction to Google?
New Day, New Dawn: Helping Partners Deliver On The Hybrid Cloud ModelIt's a compelling business model and it's going to happen fast, agreed channel chiefs from Cisco, Dell, HP, IBM and Rackspace in a recent CRN roundtable. Here's how each company plans to support its partners.
IBM Goes On Cloud Offensive With Mobile, Database And Analytics BlitzIBM ramped up its cloud efforts Monday with a bevy of new cloud, big data and security initiatives.
Microsoft Partners: OneDrive Needs More Business-Friendly Features To Kill Dropbox, BoxMicrosoft just revealed plans to give unlimited OneDrive cloud storage to each and every Office 365 customer. But partners said OneDrive still isn't ready for prime time in the enterprise.
Pay Scale: The Cloud And Compensation ModelsChannel chiefs weigh in on the new compensation models arising from the adoption of the cloud and the move toward selling services.
Tech Data Execs: Unlike Ingram Micro, We Don't Compete With Channel In CloudTech Data executives made one thing clear during their partner conference: They have no intention of cannibalizing channel partners and following Ingram Micro into hosted cloud.
Canonical Releases Ubuntu 14.10 With Tighter Docker and Cloud Foundry IntegrationsThe Linux distribution has become a darling among developers because it's willing to take technological leaps.
Sources: EMC Planning Major Reorg, May Form New Cloud Business UnitEMC, fresh off failed merger talks with HP and facing investor pressure to spin off VMware, is planning a corporate overhaul that could include forming a new cloud business unit.
Rackspace Consolidates SaaS Offerings Into Single Business UnitCloud Office at Rackspace will oversee development of the hosting platform for various Microsoft SaaS solutions.
Hyper-Converged Trash-Talk: HP Tells Partners VMware's EVO: RAIL Tech Has ShortcomingsHP recently said it would build two hyper-converged appliances, one based on its own technology and the other on VMware's. But HP is highlighting VMware's flaws in a document sent to partners.
The Future Is Now: Hybrid Data Centers Go MainstreamThe latest public cloud-based data protection solutions are changing the landscape by offering comprehensive data protection services with rapid recovery and continuity, and businesses are taking notice.
VMware Now Claims More Than 250 Customers Are Paying For NSX Software-Defined NetworkingVMware, after reporting 150 paying NSX customers last quarter, said this week it has added more than 100 more, though it's still not providing an updated revenue run rate.
AVG Reveals New IT Management Solutions At Cloud SummitNew products from AVG include a Secure Sign-on portal and greater automation for device management platform unveiled at its first Cloud Summit.


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MONTGOMERY - When you visit your physician to be treated for anything ranging from the flu to a migraine, or from a broken bone to a heart attack, your physician must "code" your diagnosis and treatment plan into your medical chart. Were you burned while waterskiing? Hit by a falling spacecraft? Been sucked into a jet engine more than once?... Full story »
Ever been bitten by a killer whale? Have you sustained burns while waterskiing? Been hit by a spaceship? Know someone who was sucked into a jet engine more than once? Though these sound bizarre, if a new and controversial medical coding system goes into place a year from now, those are exactly the kind of questions doctors across Alabama will... Full story »

subset: commoncrawl


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Make Any Sense: Off-Site Instruction Provided On-Site?
Based on a doctor's order, my daughter is receiving homebound instruction. The school district makes us provide transportation to the school for this instruction. Shouldn't the school provide transportation or a teacher to come to our home? Transportation for Homebound Services If your child has an IEP, the IEP controls the services, regardless of where they are delivered – at home or in the public school. The IEP team determines what the child requires in …Read more


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1 Park near Grand Cane, Louisiana
Logansport, Louisiana 13.72 miles W
Coushatta, Louisiana 21.64 miles E
Marthaville, Louisiana 24.13 miles SE
Shreveport, Louisiana 24.21 miles N
Grand Cane, Louisiana (map) | (318) 872-1002
Sites: 211 | Latest Rate: $30.00 | 2 Reviews
|Clean Restrooms:
|Clean Showers:
Aug 2014 - $30.00
This was a very nice and clean RV park. The owners was very helpful and accommodating. They have a laundry room near the back that was spotless, a clean shower/bathroom beside the office that was clean but a little small. Large lots with grass front and back, RV's sat on nice level gravel pads. You have plenty of room to set up in. They welcome all oil field workers and are very close to I-49. Pet friendly and family friendly. I recommend this clean RV park to everyone that likes a country setting. - ShihTzu Crazy
Mar 2014 - $18.00
Rate based on weeks stay. Easy access to I-49 and Shreveport. Nice quiet country park. Wide gravel roads, level offset pads, and plenty of room for slides, awnings etc. Does have laundry, but did not use. Park appears to be transitioning away from a worker's park. Would stay here again. Manager is an RV Mechanic. - Titan Guy


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'Sigmund Freud & the Play on the Burden of Representation' at 21er Haus
Vienna Read More
Works by Kiki Smith, the Kabakovs, Robert Barry, and more are part of a city-improvement campaign supported with casino tax funds Read More
Mike Nelson's multiroom installations hint at marginal lives and fallen ideologies. Read More
The Kabakov retrospective in Moscow revealed more about contemporary Russia than it did about the artists. Read More


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|Publication number
|Publication type
|Application number
|Publication date
|27 May 1997
|Filing date
|11 Dec 1995
|Priority date
|30 Sep 1993
|Fee status
|Also published as
|Publication number
|Steven T. Kaish, Eugene P. Mathews, Nigel G. Matson, Carlos A. Perea, George J. Ryva, James B. Shepard, Smita P. Sheth, Robert J. Thornberry, Jr.
|Original Assignee
|Lucent Technologies Inc.
|Export Citation
|BiBTeX, EndNote, RefMan
|Patent Citations (24), Non-Patent Citations (8), Referenced by (176), Classifications (23), Legal Events (9)
|External Links: USPTO, USPTO Assignment, Espacenet
This application is a continuation of application Ser. No. 08/129,283, filed on Sep. 30, 1993, now abandoned.
This invention is generally directed to the automatic distribution of incoming telephone calls and more specifically, addresses a telecommunication network which integrates the control of such calls as part of the general call routing function.
Various types of conventional automatic distributors (ACDs) are available to distribute incoming calls to a subsist. Reservation and information services may be provided by large companies, such as major airlines, and may consist of geographically separated groups of agents which answer incoming calls distributed to the agents by separate ACDs. Agent communication terminals (ACTs) which are connected to an ACD are utilized by the agents to process incoming calls routed to a particular ACT by the ACD.
A public branch exchange (PBX) type ACD such as a Definity� ACD available from AT&T functions as a conventional PBX and further functions as an ACD to distribute incoming calls to local agents connected to the PBX. Another type of ACD consists of the utilization of an electronic telecommunication switch such as a 5ESS� switch available from AT&T which is capable of providing ACD service when supposed by ACTs coupled to the switch. Both types of ACD typically function as independent systems which handle incoming calls and make internal decisions concerning which agent will receive a given call. Both types of ACD systems are capable of generating statistical reports which can be monitored by a work station coupled to the ACD system to allow a supervisor to monitor call handling statistics. Such data typically represents an average of statistics for a given system.
U.S. Pat. No. 4,737,983 to Frauenthal et al. addresses a method of balancing traffic loads to a plurality of customer ACDs. Each ACD periodically transmits call congestion data representing an accumulation of data for the ACD to a central database. Based on this data, the database determines a preferred ACD to which to route an incoming call. Although this technique may be generally sufficient for balancing certain traffic loads, it relies on accumulated or aggregate data on which to base decisions and, hence does not permit specific agents, i.e. ACTs, to be identified to receive a call.
In U.S. Pat. No. 4,953,204 to Cuschleg, Jr. et al. a method is described for queuing calls to a multi-location service provider having a plurality of ACDs. Decisions on routing a call to the ACD is based on the availability of a non-busy voice channel to the ACD. If all channels (circuits) are busy, a call is queued until an ACD becomes available to take the call as determined by a non-busy circuit to the respective ACD. However, the number of agents associated with a given ACD does not necessarily equal the number of circuits provided to the ACD. Thus, the monitoring of available circuits as the basis for queue management and the routing of calls does not correspond to actual agent availability.
It is an object of the present invention to provide an integrated network-wide ACD network and corresponding method for managing the distribution of calls to ACTs based on current availability of individual agents.
In an embodiment of the present invention, a network supports the distribution of incoming calls to a plurality of ACTs coupled to the network. The network includes a plurality of telecommunication switches which connect incoming calls requiting ACD service to an ACT. A control system which is an integrated part of the network controls the distribution of incoming calls among the ACTs. An agent queue stores data, preferably real-time updated data, indicative of the availability of each ACT to accept an incoming call. A call queue stores call-waiting data for each incoming call that is held due to the unavailability of an appropriate ACT to accept the call. A control node which is coupled to the agent queue and call queue determines the availability of an ACT to accept a call being held based on data stored in the agent queue. The node then selects a call to be routed to an available ACT based on the call-waiting data in the call queue and subscriber handling instructions. The node then sends routing instructions to the switch associated with the ACT selected to handle the call. Thus, call-waiting time is minimized by efficiently matching individual ACTs with calls awaiting ACD service. Waiting calls can be handled on a first in, first out basis or other subscriber desired methods, and ACTs can be assigned calls based on the ACT which has been available for the longest time period.
FIG. 1 is a block diagram of a telecommunication system which incorporates an embodiment of the present invention.
FIG. 2 is a block diagram of an ACD network control point as shown in FIG. 1.
FIG. 3 is a block diagram of an intelligent control point as shown in FIG. 1.
FIG. 1 illustrates a telecommunication network which incorporates the integrated ACD service in accordance with an embodiment of the present invention. A conventional customer premises equipment 10 such as a telephone set is supported by a local exchange carder 12 which provides conventional central office facilities to its customers. The local exchange carrier 12 is connected by communication channels 14 to long distance switch 16 which forms part of the long distance telecommunication network. The long distance switch 16 may comprise an AT&T 4ESS™ switch. In the illustrated example, long distance switch 16 is connected to additional long distance switches 18 and 20 which may serve as relay nodes in the long distance network and support additional incoming traffic from other local exchange carriers (not shown).
The long distance switches are connected directly or indirectly through other long distance switches to illustrative switches 22, 24, and 26 which support ACD groups 28A, 28B, and 28C, respectively. Each of switches 22, 24, and 26 provide capability of switching incoming calls to the respective ACD group and in the illustrative embodiment provide integrated ACD functionality. For example, these switches may comprise an AT&T 5ESS� switch equipped with an ACD/MIS option known as the Pinnacle ACD system.
Each of the illustrative ACD groups 28A, 28B and 28C are shown as comprising similar elements which are labeled with the same reference numbers and differentiated by a corresponding suffix letter. Each ACD group is capable of supporting a plurality of concurrent incoming calls which are forwarded to the ACD group from the supporting switch and received by an interface line unit 34 which couples the respective lines/calls to corresponding agent communication terminals (ACTs) 36 (only one exemplary ACT is shown for each group). The maximum number of ACTs supported by an ACD group determines the maximum number of concurrent calls that can be handled, assuming sufficient agents are available to staff each of the ACTs and enough voice channels are available between the switch and line unit. A computer 38 may be associated with each ACD group and is coupled to the respective supporting switch in order to provide locally entered commands that affect the operation of the ACD system and to receive status data for monitoring the operational parameters of the ACD system, such as call-waiting times and other parameters, available from the switch.
The three types of drawing lines utilized in FIG. 1 identify different types of communication channels among the respective elements. The solid lines represent communication channels which are capable of supporting voice communication paths but may also support data communications. The intermittent dashed lines represent high-speed data communication channels which are utilized to transfer messages, commands, and data among the connected elements. The dashed lines represent relatively lower speed data communication lines which facilitate the transmission of commands, messages, and data among the connected elements. An explanation of utilization of these communication channels is described below with regard to an example of operation.
The switches 22, 24, and 26 are also capable of supporting conventional telephone traffic. For example, switch 26 is illustrated as supporting a local exchange carrier 42 which supports a plurality of conventional telephone customers as represented by CPE 40. Thus, the ACD groups may receive incoming calls either from the long distance switches or from local exchange carriers coupled directly to the supporting switch. The switches 22, 24, and 26 are each coupled to the other in order to facilitate the transfer or rerouting of calls between these switches.
A work station 44 is coupled via the relatively low-speed communication channels to the computers in the respective ACD groups and the supporting switches. The work station permits a network-wide administrator to monitor operating conditions and status of the respective ACD groups. The administrator can enter changes as to the routing of calls in order to effectuate manual intervention. The work station 44 is also connected to an ACD network control point (NCP) 46 via the illustrated communication channel. The ACD NCP 46 may comprise an AT&T NCP such as the Model 2 direct services dialed (DSD) NCP. The network control point 46 functions as a control node and database which stores data concerning the operation of the connected telecommunication network. A detailed explanation of the ACD follows below. The ACD NCP is also connected by the illustrated communication link to another NCP 48 which may also comprise an AT&T 2DSD NCP. The general purpose of the NCPs is to provide a source of data and intelligence for providing flexibility in the control of calls and associated information. The ACD NCP 46 and the NCP 48 are each connected by the illustrated high-speed data communication link to a signal transfer point (STP) 50 which may comprise an AT&T Model 2 Signal Transfer Point. The STP together with other STPs (not illustrated), provide a network of transfer nodes for transferring messages and commands between the corresponding connected elements. An intelligent control point (ICP) 52 which may include a conventional NCP provides a node which applies intelligence by means of control programs that utilize data stored in the connected NCP. The ICP makes decisions and transits messages to implement the decisions based on an operating program such as designed to control the traffic flow in the illustrated network. The ICP may, for example, comprise an AT&T ICP NCP.
FIG. 2 illustrates an embodiment of an ACD NCP 46 as shown in FIG. 1. The ACD NCP 46 includes a microprocessing unit (MPU) 60 which operates under the control of stored program to accommodate the functions which are described below in accordance with an example of operation. The MPU 60 utilizes program modules stored in read-only memory (ROM) 62 and data storage and retrieval capability associated with random access memory (RAM) 64. The MPU 60 is coupled to input/output module 66 which accommodates communication with the illustrated communication paths. This facilitates the reception of data and commands such as from the work station or from the ICP 52 via STP 50, and supports the transmission of information (messages) based on data associated with ACD NCP 46 to other network elements. In the illustrative embodiment ACD NCP 46 contains three data storage devices, such as consisting of hard disks, which are coupled to MPU 60. Each of the storage devices can be considered as storing data associated with different databases. Storage device 68 stores handling instructions associated with the storing of data, retrieval of data, and decision making processes for handling incoming calls to receive ACD service. Storage device 70 stores data and functionally comprises an agent queue, i.e. stores data concerning the busy state or availability of each ACT utilized in providing the ACD service. Preferably, the agent queue stores availability data which is updated on a dynamic real-time basis concerning the availability of each ACT device in each of the ACD groups. Storage device 72 stores information which functions as a call-waiting queue, i.e. data associated with incoming calls to receive ACD service which cannot be immediately routed to an agent in an appropriate ACD group. The agent queue and call-waiting queue can each be segregated in accordance with the corresponding subscriber to which incoming calls are to be serviced. Alternatively, additional subscriber identifying data can be associated with each entry and call-waiting queue to permit the data to be located based on a particular ACD subscriber, such as associating additional data with the calling party's telephone number. It will be apparent to those skilled in the art that an incoming call to a particular airline must be routed to one of the airline's agents which are a member of one of the ACD groups as opposed to an agent associated with a different company.
FIG. 3 is a block diagram of an embodiment of an intelligent control point 52 as illustrated in FIG. 1. The ICP provides intelligence or decision making capabilities based upon stored programs and data which is available either in the ICP or as obtained from other data sources such as network control points 48 and ACD NCP 46. The illustrative ICP 52 comprises an MPU 80 which operates under program control as supported by ROM 82, RAM 84, input keyboard 86, output display monitor 88, and input/output interface device 90 which provides communication capability, i.e. transmission and reception, of data and commands to other elements coupled by the STP communication network. MPU 80 is also supported by a non-volatile data storage device 92, such as a hard disk, which provides general storage of program controlled instructions and data which is utilized in decision making carried out by the ICP.
In the illustrative embodiment each ACT is connected by a voice and data path to its line unit. For example, the line units may comprise a remote ISDN line units available from AT&T which supports at least one voice channel and a data channel for each ACT coupled thereto. Availability of the ACT to accept a call may be determined by data which evidences that the ACT is actively manned, i.e. in service, and that the handset of the ACT is on-hook. This status information is made available through the line unit to the supporting switch such as provided by operation of the AT&T Pinnacle ACD/MIS. In the illustrative embodiment two alternative data networks can be utilized to communicate the ACT availability information to the ACD NCP 46. Either the relatively lower speed data network coupled by work station 44 to ACD NCP 46 or the high-speed data network which couples the supporting switches 22, 24, 26 via STP 50 to ACD NCP 46 can be utilized. Preferably, the higher speed data link is utilized in order to provide the most current real-time status of each ACT for utilization by ACD NCP 46. The agent queue 70 in ACD NCP 46 preferably contains data which reflects the availability of each ACT and contains corresponding time data. For example, this database information can permit agents to be selected based upon the agent that has been available for the longest time. Such information can be represented by a time stamp for each available ACT entered in the agent queue. Alternatively, sequentially increasing numbers can be assigned to ACTs as they are entered in the agent queue so that the ACT associated with the smallest number would represent the ACT having been available for the longest time. It will be apparent that each ACT must be associated with a particular group of ACDs and with the ACD subscriber, i.e. company to which the calls are directed. That is, an incoming call will be routed only to an agent associated with the particular subscriber. Thus, it will be apparent that the corresponding records relating to ACT availability must also be identified relative to the subscriber served in order to effectively manage call distribution. Separate subdivisions of the agent queue can be utilized for tracking agents for each application of a subscriber or an agent queue may be maintained by utilizing an additional field in each ACT record to maintain correlation between the ACT and the associated subscriber.
In the illustrative embodiment incoming calls requiring ACD service are routed through the network via the ACD NCP 46 which maintains a call-waiting queue 72. This queue is utilized to maintain a database containing records associated with incoming calls which cannot be immediately routed because of the lack of an appropriate, available ACT to handle the call. Similar to the records maintained for the agent queue, records are maintained in the call-waiting queue 72 which identify the time the call to be held is entered into the call-waiting queue. It will also be apparent that calls handled by the call-waiting queue 72 must have corresponding indicia which permits the particular subscriber to be identified so that corresponding appropriate ACTs can be identified. When an appropriate ACT becomes available, a call associated with a record in the call-waiting queue having the longest waiting time can be identified so that waiting calls are handled on a first-in/first-out basis dependent upon the availability of an appropriate ACT/agent.
It may be desirable to utilize other ways of prioritizing or selecting a call held in the call queue to be routed to an agent. For example, the caller's telephone number can be used to determine if the call originated outside the local country (location of agents). Such international calls can be given priority ahead of other in-country calls in order to minimize call waiting in view of the higher costs of the call. Similarly, it may be sufficiently desirable for a subscriber who pays for incoming calls to accept slightly longer hold times for callers in order to minimize costs. For example, a caller in Los Angeles could be held in a call-waiting queue up to a predetermined time in anticipation of an ACT in a Los Angeles ACD group becoming available. If an ACT in Los Angeles did not become available within the predetermined time, the next available ACT at any location could be assigned to the call. Of course, these types of other ways can be used in combination with a first-in, first-out technique in accordance with the desires of the subscriber.
One of the important aspects of the present invention is the capability of distributing calls based on current ACT availability. In order to minimize call-waiting times, it is desirable to have real-time status information concerning the availability of an ACT to accept an incoming call. As used herein, "real-time" information means information available in less than a few seconds, as opposed to longer delays. Such real-time information concerning agent/ACT availability is preferably stored in agent queue 70. In the illustrative embodiment, an AT&T 5ESS ACT/MIS Pinnancle system may include switch 22 and ACD group 28. In this system, status information concerning ACT 36A is transmitted by line unit 34A to switch 22. Switch 22 contains a program which utilizes the status information in the distribution of incoming calls received by the switch and provides status information to computer 38A which uses this information to maintain a statistical record of performance of the system. The computer is also utilized by an operator to generate command signals to ACD NCP 46 and switch 22 causing the network to alter the handling of incoming calls or the processing of data in accordance with such instructions.
In accordance with the present invention additional program instructions are executed by switch 22 causing changes in the status data associated with each ACT served by the switch to be transmitted, not only to computer 38A but also, to ACD NCP 46 preferably utilizing the high-speed data network via STP 50. The STP may comprise part of the known common channel interoffice signaling (CCIS) network which carries control information and messages between network elements. Thus, switch 22 includes additional program steps causing the generation of a message to be sent over the CCIS network addressed to ACD NCP 46 which contains identification of an ACT, and an indication of the change of status of the ACT. For example, the ACT may have affected a status change by the agent picking up the handset causing the ACT to become busy; alternatively, the agent may have returned the receiver to an on-hook condition, thereby causing the ACT to enter an available status mode ready to receive another incoming call. The ACT status changes are transmitted to the switch which executes the additional program steps in accordance with the present invention to cause this information to be transferred to ACD NCP 46.
In accordance with an example of the operation of the present invention, assume that the following conditions exist. An airline provides an "800" toll-free number for use by its customers and has a first team of agents in New York associated with ACD group 28A and a second team of agents located in Los Angeles associated with ACD group 28C. Because of heavy calling volume, all active ACT positions in both ACD groups are busy handling incoming calls. A customer utilizing telephone 10 now places a call using the toll-free number to the airline.
Table I is a flow listing which describes the steps associated with the handling of the exemplary call in accordance with an embodiment of the present invention. The steps of Table I should be considered in view of FIG. 1 in order to maintain a perspective of the relationship of the steps with the network elements.
(1) A customer causes telephone 10 to come off-hook and enters a call to the 800-AAA-BBBB number of the airline.
(2) Local exchange carrier 12 transmits a call request to long distance switch 16 that included the directory number entered from telephone 10 and the caller's number via automatic number identification (ANI).
(3) Long distance switch 16 generates a route request message which is transmitted by STP 50 to ICP 52. This route request message includes the switch 16 call identification number, the dialed directory number and the caller's ANI.
(4) Upon receipt of the route request message from switch 16, ICP 52 generates a message requesting routing instructions which is transmitted via STP 50 to ACD NCP 46. This message typically includes the ICP call identification number, the call directory number and the caller's ANI.
(5) Upon receipt of the agent request identification from ICP 52, ACD NCP 46 consults its database, identifies the ACD groups and ACTs within the identified groups assigned to handle incoming calls directed to the dialed directory number. Agent queue 70 is queried to determine if an appropriate ACT is available. In the illustrative example the query reveals that all ACTs are busy, i.e. no available ACT appears in the agent queue.
(6) Thus, the ACD NCP 46 generates a reply message to the ICP indicating all agents are busy and that the incoming call should be routed to switch 22 to wait for an available agent. It should be noted that since ACD groups are associated with switch 22 and 26 the call could have routed to switch 26. This message is transmitted from ACD NCP 46 via STP 50 to ICP 52. This message also contains the routing and destination number for switch 22.
(7) The ICP 52 receives the message from ACD NCP 46 and in turn, generates an instruction message which is transmitted via STP 50 to long distance switch 16 to route the call to switch 22. The routing and identification number of the switch is included in this message.
(8) Upon receipt of the above message, long distance switch 16 transmits a message via STP 50 to switch 22 transferring the call to switch 22. The message to switch 22 includes the dialed directory number and the caller's ANI. A voice path is established from switch 16 via switch 18 to switch 22.
(9) Upon receiving the call request, switch 22 generates a message querying ACD NCP 46 to identify an ACT agent to receive the corresponding call; this message is transmitted via STP 50.
(10) Upon receipt of this message from switch 22, ACD NCP 46 identifies a group of agents available to serve the dialed subscriber number, and determines that no ACT is available to handle the incoming call.
(11) The ACD NCP 46 generates and transmits to switch 22 a message directing that the corresponding call be queued, i.e. held, pending availability of an ACT agent. Prior to sending this message, the ACD NCP 46 obtains stored data from database 68 corresponding to the subscriber identified by the dialed number indicating an announcement to be played and a music type to be played pending availability of an ACT. A message including this information is transmitted to switch 22. Additionally, ACD NCP stores corresponding data identifying the corresponding call in call-waiting queue 72.
(12) Upon receipt of this message, switch 22 plays the identified announcement(s) to the caller and follows the playing of the announcement(s) by the playing of an identified music type to the caller.
(13) Switch 22 is continually receiving status information concerning the availability of ACTs in ACD group 28A and calls in queue. Upon receiving data indicating an availability status change of ACT 36A (it has become available to accept an incoming call), switch 22 transmits this status change to ACD NCP 46 to update agent queue 70.
(14) ACD NCP 46 receives the message that an agent (ACT 36A) has become available and updates agent queue 70. When calls are waiting, as indicated by the call-waiting queue 72, the entry of a newly available ACT triggers a query to determine the oldest call which can be served by the available ACT.
(15) Upon locating this call, ACD NCP 46 transmits an instruction message to switch 22 including the identification of the agent and the call to be transferred to the agent.
(16) Upon receipt of this instruction, switch 22 identifies the corresponding call which had been previously placed on "music hold", and completes a path to the identified available ACT.
(17) Upon the agent of the identified ACT answering the incoming call, call completion in accordance with the present invention is concluded.
It will be apparent to those skilled in the art that other conditions can exist in the network which will impact the handling of calls requesting ACD service. For example, if an ACT were initially available to handle an incoming call request, the ACT would be identified by ACD NCP 46 upon the ACD identification request message from the supporting switch 22 resulting in the incoming call not being placed in the call-waiting queue since the call would be immediately handled. The corresponding ACT identification would be sent from ACD NCP 46 to switch 22 enabling the call to be handled.
Another condition can be considered where a plurality of ACT agents are available for a subscriber associated with an incoming call. In these circumstances, the incoming call can be handled immediately and the ACT which has been available for the longest period of time, as indicated by the agent queue in ACD NCP 46, will be identified to handle the corresponding call. This results in an effective utilization of a first-in, first-out handling of both ACTs and waiting calls.
A further feature in accordance with the present invention involves the ability to reroute a call held pending service at one switch, such as switch 22, to another switch, such as switch 26, should an agent first become available at an ACD group supported by the latter switch. In this circumstance the call transaction processing would flow substantially in accordance with the previously explained Table I but would be modified as follows. Upon the agent queue of ACD NCP 46 being updated to indicate the availability of an ACT associated with switch 26 to handle an incoming call, and the determination that the longest waiting call is for a subscriber which could be served by the now available ACT supported by switch 22, the ACD NCP 46 would issue a message to be transmitted to switch 22 which would contain rerouting instructions identifying the destination address of switch 26 as the destination for the rerouting (forwarding) of the corresponding call. Following the transfer of the call to switch 26, the switch 26 would again initiate a request for identification of appropriate agent from ACD NCP 46. In this event ACD NCP 46 would identify the recently made available ACT associated with switch 26 and thereby complete the call processing transaction by connecting the call waiting party to the ACT associated with ACD group 28C as supported by switch 26. In this manner the next available ACT can be provided to the longest waiting call even though the ACT is not associated with the switch which is presently holding the call.
Alternative embodiments of the present invention can also be utilized to achieve the call distribution advantages described above in connection with the embodiment illustrated in FIG. 1. For example, the ACD groups 28A, 28B, 28C, etc. can consist of an ACD function provided by a private branch exchange (PBX) such as an AT&T Definity� communications system. Since such a PBX based ACD system provides substantially self-contained intelligence in terms of call distribution, the supporting switch from which calls are routed may not have access to the availability status information associated with each ACT supported by the PBX. In such an arrangement the PBX based ACD would transmit availability/status information for each ACT to ACD NCP 46 to maintain a real-time current agent queue 70.
In another alternative to the illustrative embodiment, incoming calls to be serviced by the network ACD system can be held at a long distance switch, such as switch 16, as opposed to being routed through the network and being held at an ACD service switch, such as switch 22. For such an embodiment, it will be apparent that the long distance switches must support the playing of announcements and the playing of music or other audible information to a caller waiting to be connected to an agent. It will be apparent that the ACD NCP 46 will direct instructions to the switch 16 to hold the call pending ACT availability and to play announcements/music.
In the illustrative embodiment, the ACD NCP 46 as shown in FIG. 2 included both the agent queue 70 and call-waiting queue 72. This permits a single node to obtain local, rapid access to data utilized to assign agents as they become available to waiting calls. However, it is possible that another database in the network, such as another NCP in the network, could be utilized to contain one of queues 70 and 72. In such an embodiment the decision making node would require access to such data and, hence appropriate data transmission would be required between the decision making node and any other alternate nodes which contain the required data needed for decision making. A high-speed data network such as illustrated in FIG. 1 can be utilized for such data transmission.
Another capability of the present invention resides in the ability to utilize the same call distribution system for local originated calls, i.e. calls via a LEC directly supported by the switch that also serves the group of ACTs to handle the call. In this case the switch will utilize call screening to identify local calls that are bound to a directory number associated with ACD service provided by the same switch. Upon receiving such calls, the switch will seek call handling instructions as explained above from ACD NCP 46 and will handle the call in accordance with the received instructions.
The present invention provides numerous advantages which can be embodied in a network-wide control of automatic call distribution. Dynamic, that is, real time, updates are provided to a central decision making node in order to provide more efficient distribution of calls to each subscriber to the ACD service. Dynamic rerouting of an ACD incoming call from a first switch which supports the ACD group to which the call is normally routed to a second switch which supports a second ACD group for service by an agent associated with the second switch; this assumes that both the first and second ACD groups contain agents which support the same ACD subscriber, i.e. normally the same company. Efficiency in call distribution is further enhanced by call assignment to the subscriber's agent having been idle for the longest time on a network-wide basis. Call handling efficiencies can also be enhanced by the utilization of a first-in/first-out agent queue which serves the network-wide ACD system. By using an integrated network-wide ACD control mechanism which services a large geographic area such as the entire continental United States, small groups of agents can be utilized throughout the United States to provide flexibility to ACD subscribers in adding and managing the need for agents on a dynamic basis.
Although an embodiment of the present invention is illustrated in the drawings and described above, the scope of the invention is defined by the claims which follow.
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|U.S. Classification
|379/266.03, 379/309, 379/230, 379/221.08
|International Classification
|Cooperative Classification
|European Classification
|19 Feb 1997
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text:
Kustom Metalworks is a quality-minded welding and fabrication shop.
We do ornamental iron work such as entry gates, fences, railings and furniture as well as repair and general fabrication.
We also offer aluminum, stainless steel, mild steel and cast iron welding, and we also offer CNC plasma cutting.
303 Fremont st.
Penrose, CO 81240
- Email verified


text:
Women's Health
Pap Technology
Women have been going to their gynecologists for Pap tests for more than 50 years. And their vigilance has paid off: Mortality rates from cervical cancer have dropped 70%, according to the American College of Obstetricians and Gynecologists. But a woman's chance of getting a false negative -- a result that says she's healthy when she really has cancer or pre-cancerous cells -- is still between 10 and 25%, according to the ACOG.
Hoping to improve those odds, manufacturers have introduced several new methods that have been approved by the Food and Drug Administration (FDA). These new methods -- whose brand names include Papnet, Autopap and ThinPrep -- use computers to help analyze slides.
Luis Galup, a pathologist at the South Bend Medical Foundation in South Bend, Ind., is a strong advocate of the ThinPrep system. Instead of smudging a slide with cells scraped from a woman's cervix -- the conventional method -- the cells are swirled into a tube filled with a preservative and sent to a lab. In the lab, technicians filter out the blood, mucus, and other debris. A random sample of the fluid is then placed onto a slide.
Recommended Related to Women
7 Childhood Conditions You Can Still Correct
Josie Richardson was surprised when her dentist suggested she get braces. Although she'd always been embarrassed by her overlapping teeth, at 46 she'd resigned herself to her imperfect smile. But when the dentist pointed out that it was more than just a cosmetic issue -it's harder to clean between crooked teeth -Richardson, a jewelry designer in Boca Raton, FL, signed on for the mouthful of hardware normally associated with teens. Indeed, soon after, she and her 14-year-old son became a matched pair...
Read the 7 Childhood Conditions You Can Still Correct article > >
Easier-to-Read Samples
According to Galup, ThinPrep's method of collection keeps the collected cells from drying out, which results in a more uniform, debris-free sample. "It's so much easier to read," Galup says. An important advantage, he adds, is that the same ThinPrep fluid can be used to test for human papillomavirus, or HPV, which is associated with cervical cancer.
"In our eyes this was such a significant improvement that, in good conscience, we could not continue to accept conventional pap smears," Galup says. That decision caused problems for the lab, because many insurers would not pay the extra $15 to $20 for the procedure. Through public awareness campaigns, however, the lab has been able to regain any business it lost when it switched to ThinPrep. "The number of Pap tests we are analyzing is greater than before," Galup says.
Despite agreement among physicians that the ThinPrep Pap test is easier to read, cost is the number one reason the method is not yet widely used. "The coverage for the test by insurance companies is still uncertain," explains Laurie Green, an obstetrician-gynecologist practicing in San Francisco. "ThinPrep costs more than double that of a conventional Pap test in some cases. That's the kind of across-the-board increase that could disrupt the whole system," she says.
Today on WebMD
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- Contact opnemen met sales
020 503 9600
+31 20 503 9600
|Document / Article
|Document Type
|mei 12, 2016
|NetApp Private Storage for Amazon Web Services | TR-4133
|Technisch rapport
|This document describes the architecture for the NetApp® Private Storage for Amazon Web Services (AWS) solution and provides procedures for deploying and testing the solution.
|mei 05, 2016
|Secure Unified Authentication | TR-4073
|Technisch rapport
|TR-4073 describes the configuration of NetApp storage systems running clustered Data ONTAP to leverage Secure Unified Authentication via Kerberos v5, NFSv4 and LDAP.
|apr 26, 2016
|Antivirus Scanning in Data ONTAP 7-Mode Best Practices Guide | TR-3107
|Technisch rapport
|This report describes the integrated antivirus architectures for NetApp storage devices and the best practices for deploying these solutions.
|mrt 07, 2016
|Datasheet: Storage Optimization Services
|Leverage NetApp expertise to create a plan for more effective IT storage service delivery.
|mrt 07, 2016
|Services Datasheet: Services for OnCommand Insight
|Realize the benefits of OnCommand® Insight faster by letting NetApp experts implement the software and create customized reports that meet your exact business needs.
|aug 10, 2015
|Best Practices Guide for Clustered Data ONTAP 8.2.x and 8.3.x Windows File ...
|Technisch rapport
|Windows File Services on NetApp clustered Data NTAP 8.3.1, 8.3 or 8.2.x offers new use cases and features. This technical report covers those new features and best practices.
|jul 14, 2015
|Clustered Data ONTAP NFS Implementation Guide
|Technisch rapport
|This report serves as an NFSv3/v4 operational guide and overview of NetApp® Clustered Data ONTAP® software. It details steps in the configuration of an NFS server, NFSv4 features, best practices and the differences between Clustered Data ONTAP and 7-Mode.
|jun 16, 2015
|TR-4304: Antivirus Solution Guide for Clustered Data ONTAP 8.2.1 — Symantec
|Technisch rapport
|TR-4304 covers deployment procedures for the components of the antivirus solution, including the Symantec antivirus software, along with best practices for the configuration of each component.
|jun 16, 2015
|TR-4286: Antivirus Solution Guide for Clustered Data ONTAP 8.2.1: McAfee
|Technisch rapport
|TR-4286 covers deployment procedures for the components of the antivirus solution, including the McAfee antivirus software, along with best practices for the configuration of each component.
|jun 08, 2015
|SANtricity Full Disk Encryption
|SANtricity Full Disk Encryption Securely protects data from unauthorized access and the decommissioning of disk drives with the AES-256 encryption standard. It provides simple administration of self-encrypted drives with transparent protection of all data from multiple applications. Its optimized...


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Applying is easy and you can get started online.
Apply now
Find classes and events that enrich your faith and strengthen your congregation.
Find opportunities
Your support ensures that future church leaders can pursue their call to ministry today.
Give now
Posted by Bruce Eldevik on 2/8/2016 8:37 AM
Check out our recently updated Discovering Resources for Bible Study where you will find suggestions for print and online resources available through the library.
A complete list of online library guides is available here.
Tags: Bruce Eldevik
Posted by Bruce Eldevik on 2/5/2016 8:38 AM
Posted by Bruce Eldevik on 11/19/2015 3:50 PM
The library has licensed Oxford Bibliographies: Biblical Studies , a continuously updated e-resource that combines the features of an annotated bibliography with a subject encyclopedia. Developed by Bible scholars worldwide, the topical bibliographies help to guide students to the best available sources of published information in biblical studies and related fields.
Posted by Bruce Eldevik on 10/7/2015 1:59 PM
Rare Book Room Open HouseOctober 29 12-3 PM
Posted by kalexander001 on 9/11/2015 10:12 AM
Do you need help improving your writing? Not sure how to cite your sources? The Writing Center is a great campus resource for help with many kinds of writing issues.
The Center is located in Northwestern Hall, but on Thursday evenings you'll find it in the library. Peter Susag, Associate Director of the Writing Center, will hold office hours in our group study room on Thursdays from 5-8 pm. For more information on the services offered by the Writing Center, visit http://luthersem.libguides.com/writingcenter. And to experience those services on a Thursday evening, visit the library!
Tags: kalexander001
Through May 31:Mon--Friday: 7:45am--5:00pmSat. & Sun.: CLOSEDMay 30: CLOSED
June:Mon–Thurs: 7:45am–10pmFriday: 7:45am–5pmSaturday: 1–5pmSunday: 6–10pm
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Yakima Vertical Mighty Mounts - Set 4View Larger Image
The Yakima Mighty Mounts allow you to attach Yakima racks to the factory rack of your car precluding you from having to buy the towers, crossbars, and clips otherwise required. To determine which kind of Mighty Mounts you need, please call our awesome Customer Service department.
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Have questions about this product?
Which size of vertical Mighty Mounts works...
Which size of vertical Mighty Mounts works with the factory bars on a 2011 Forester? Thanks!


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- 102Promote
Art Print
Balloonsby Laura Santeler
Collect your choice of gallery quality Giclée, or fine art prints custom trimmed by hand in a variety of sizes with a white border for framing.
simple, yet sooooo lovely!!!! :D awesome colours too!! ♥
wonderful work
Nice design!
Thanks a million Carina, Maggs and ts.
So lovely Laura
Thanks Ally and Lisa as always
Beautiful Laura!
Thanks SOOOOOO much Jacqueline, Karma, and Moni
A great childrens wall hanger, beautiful Laura!
Thanks Chris, I thought it would be nice in someones dinning room, but a kids room would work too :) JK
So lovely!!
Thanks Yasmina
Oh Yeah! ✯ ✯ ✯ ✯ ✯ 👍
w o n d e r f u l
Love colors ! :))
Thanks Francoise
Love this!
Thanks Brock
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Dead Presidents
|Complete 'When Good Heists...'.
Unlocked after completing Act 1 mission When Good Heists Go Bad.
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User Score is based on 4 user ratings.


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Speak with our Local Travel Experts.
Lodging Details
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Super 8-Spearfish
Area: Spearfish, SD
440 Heritage Drive
Spearfish, SD 57783
View on Map
|Room Type
Property Amenities
24-hour front desk, Complimentary continental breakfast, Elevators, Hot Tub, Indoor pool, Motorcycle Friendly, Pet Friendly, Trailer Parking, Wireless Internet
Physical Location
440 Heritage Drive Spearfish, SD 57783
Written Cancellation Policy
Cancellations made before 3 p.m. MT, 3 days or more prior to arrival date, will be charged $25 plus a 5% handling fee. Cancellations made after 3 p.m. MT, within 3 days of the arrival date, are nonrefundable. Holiday and special event reservations require a 14 day cancellation policy. Reservations cancelled before 3 p.m. MT 14 days or more prior to arrival date will be charged $25 plus a 5% handling fee. Reservations cancelled after 3 p.m. within 14 days of arrival date are nonrefundable.
Written Deposit Policy
Equivalent of one nights rental is due at the time of booking. Final payment is due 14 days prior to arrival.
Check In
3 p.m. MT A credit card is required at check-in to cover incidental charges. Property amenities are subject to change. Hotel photos representative only. Children under the age of 18 must be accompanied by an adult.
Check Out
11 a.m. MT
This is a pet-friendly property which welcomes a maximum of 2 animals in standard rooms, only. Pets are not allowed in suites. Animals must not be left alone, and owners are responsible for any damages. The nonrefundable fee is $10 per pet, per night.
STURGIS MOTORCYCLE RALLY DEPOSIT: This deposit policy is in effect only for the Sturgis Motorcycle Rally. Equivalent of one nights rental is due at the time of booking. Final payment is due June 1st and will automatically be charged to your credit card. Your reservation is confirmed at the time of booking. Please sign and return the attached contract from BLACK HILLS CENTRAL RESERVATIONS acknowledging our policies. STURGIS MOTORCYCLE RALLY CANCELLATION: This cancellation policy is only in effect for the Sturgis Motorcycle Rally. If a reservation is cancelled prior to June 1st, there is a full refund less a 1 nights deposit. If a reservation is cancelled after June 1st, no refund is due.
Children 17 and under stay free.
Spearfish, SD
440 Heritage Drive
Spearfish, SD 57783
GPS Location:
Latitude: 44.4739
Longitude: -103.809
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Veryron Grand Sport
Veryron Grand Sport
Life is short........enjoy the ride........and take a couple pics while youre there :)
Pinarello Dogma with DeeEyeTwo
BMC Pro Machine SLC 01 with Scam Red (R.I.P.)
Colnago CX1 with DeeEyeTwo
Torelli Montefalco with Ultegreezy
My Pink Floyd vinyl cover... and some stones I threw around... I shone my bike light into that picture and it came out kind of cool.
Some strange spider that has small legs and a huge upper body in comparison. Check out those spikes. Never seen a spider like that. Could have done a better job focusing on it. Notice the net that stretches almost around the whole frame.
Sun one one side lighting up the leaves and the storm approaching from another side.
Last edited by spock; 09-23-11 at 09:05 PM.
Interestingly, my last pictures were taken with my digital camera after finding that spot a couple of days ago when I was out with my film camera. Today I got that roll back and so I have the film pictures from the same spot now:
I also got back my first roll of black & white film, which I had never tried before. I was only happy with a couple of the shots, and then just barely.
I've spent a lot of time working on my landscapes this year. Have to say I'm starting to enjoy what I see when I upload the images to the computer.
Through a screened window. I thought this created an interesting effect.
Fog signal from the lighthouse tower.
Lighting and set up was perfect after we finished up our paddle last weekend.
This thread made me look at my pics for hours and all my different shots, thanks! These were taken riding around NYC and southern NJ.
Bank Of America building. Exposed just right with sun's assistance.
Got back my first pictures from my new-to-me Canonet QL17 GIII, and I definitely like this camera.
"When I see an adult on a bicycle, I do not despair for the future of the human race"
H.G. Wells
"When I see an adult on a bicycle, I do not despair for the future of the human race"
H.G. Wells
Thanks mac! And I'm really liking your shots as well!
Last edited by spock; 10-03-11 at 10:16 PM.
Very nice. The fountain at the bottom was a nice surprise as I was scrolling down.


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This business is not BBB accredited.
Coast to Coast Sports, LLC
Phone: (866) 447-6881 157 Chase Hollow Ln, Glastonbury, CT 06033 http://www.pricebustersports.com ! There is an alert on Coast to Coast Sports, LLC !
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Coast to Coast Sports, LLC offers retail sporting goods.
BBB Accreditation
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type
|Total Closed Complaints
|Advertising/Sales Issues
|Billing/Collection Issues
|Delivery Issues
|Guarantee/Warranty Issues
|Problems with Product/Service
|Total Closed Complaints
Read Complaints |
| BBB Complaint Process |
File a Complaint against Coast to Coast Sports, LLC
See Trends in Complaints on Coast to Coast Sports, LLC | View Complaints Summary by Resolution Pie Chart on Coast to Coast Sports, LLC Complaint Type Pie Chart: Overview
Customer Reviews Summary Read customer reviews
|Customer Experience
|Total Customer Reviews
|Positive Experience
|Neutral Experience
|Negative Experience
|Total Customer Reviews
Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Coast to Coast Sports, LLC
Additional Information
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Ernie May, National Sales Director
Contact Information
Business Category
Sporting Goods - Retail Sportswear - Retail
Alternate Business NamesPriceBusterSports.com
Additional Locations
157 Chase Hollow Ln
Glastonbury, CT 06033 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Professional AffiliationsX
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
Thank you for your feedback!
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
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According to information in BBB files, this business is no longer in business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience
|Positive Review
|5 points per review
|Neutral Review
|3 points per review
|Negative Review
|1 point per review
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Complaint Detail(s)
|Delivery Issues
|Problems with Product/Service
|Delivery Issues
|Problems with Product/Service
|Delivery Issues
|Billing/Collection Issues
|Problems with Product/Service
|Delivery Issues
|Problems with Product/Service
Problems with Product/Service
Read Complaint Details
Additional Notes
Complaint: I ordered a gymnastics set consisting of a beam, mat and bar from the said company. The order was placed on September 24, 2013 and charged to my ******** ******* card in the amount of $539.99. It is now October 23, 2013 and the company will not email me back or contact me on the status of the order. I have called numerous times and all I get is a voicemail that says that the mailbox is full. I just want the order canceled and my money refunded back to my credit card but they won't respond to my emails or phone calls. I can't order another set from another company until this order is canceled.
Desired Settlement: If the order is not going to be mailed in the next 24 hours than I want the order canceled and my money refunded.
Business Response: We did respond by email and there was a parts issue and should be resolved by the end of this week and sorry for the issue
Delivery Issues
Read Complaint Details
Additional Notes
Complaint: The school system I work for in ******** made a purchase from this company last April. We ordered 2 children's exercise bikes and spent almost $1200 in the process. The bikes were not shipped until the summer months, which in itself was too slow to begin with. Obviously with our school being closed in the summer whoever shipped the bikes for this company stated nobody was available to sign for the order. Questionable, because our school district has a central receiving area for items shipped to the district. As a result, the bikes were supposedly sent back to the company. When I returned to school in the fall and realized the bikes were still not in our possession I contacted ***** ***, the service rep I had been dealing with from this company. I have asked ***** through the email system to please ship the bikes or refund us our money numerous times. He has done neither and has stopped communicating with me altogether. I have called the phone number listed for customer service, left ***** my cell number and as stated already sent numerous emails and we still are out our money and the bikes. They have totally ignored allof my efforts to get this problem taken care of. My students are losing out here as I have a limited budget in my Physical Education program and can't afford to buy anymore equipment like the bikes we purchased from PriceBusterSports.com. Please help me with this situation. The customer service department is obviously inept with this company and the situation as is stand right now is basically thievery on their part. Please do what you can for me and alert others as to the situation with this company. Thanks for taking the time to review my complaint.*** ********** ******* ******* ***** *******
Desired Settlement: I would like our money refunded immediately. I have no desire to work with this company ever again.
Business Response:
Sorry for the issue here and a refund will be processed for the cancelled order.
Items were shipped and no one was available to receive the items via ABF Freight and when they called to set up delivery, no one was able to receive as the school was closed and the address to ship to was not central receiveing.
All said our error and manufacturer could not handle demands and the stock was not available to re-send until later this month.
Problems with Product/Service
Read Complaint Details
Additional Notes
Complaint: This company is a scam. We made a purchase of $1,200. We never received the product. After two months of requesting our money back we filed a complained with our credit card. We were told more than several times our money would be refunded and four months later we are still waiting. Basically they stole $1,200 from our school and our students.
Desired Settlement: We would like our money back.
Business Response:
Refund to be issued and sorry for issue.
Customer Review(s)
Customer Reviews Summary
Submit a Customer Review | See Trends in Customer Reviews on Coast to Coast Sports, LLC


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Product Description |
Product Review |
Product Description
D-Link Express EtherNetwork Switch - 16 x 10/100Base-TX
The D-Link DSS-16+ unmanaged switch with (16) 10/100BASE-T ports is the latest addition to our popular line of Express EtherNetwork products. D-Link's Express EtherNetwork line of products combines ease of use with unsurpassed performance for an exceptional value.
Part Number: DSS-16+
Disclaimer: Product information is compiled from various sources. Although every effort has been made to ensure the accuracy of the content and price on this web site, GreenNet.ca assumes no responsibility for and gives no guarantees, undertakings or warranties concerning the accuracy, completeness or timeliness of the information provided on the website. We do not accept any liability arising from any errors or omissions. For complete descriptions, capabilities, and specifications, please check the manufacturer's web site for actual specifications.
If you wish to purchase this product, please ensure that you have verified compatibility with your system by visiting the manufacturer's web site. GreenNet.ca and it's staff shall not be liable to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by what is contained in or left out of this web site information.
GreenNet.ca is not liable for pricing errors. If you place an order for a product that was incorrectly priced, we will cancel your order and credit you for any charges. In the event that we inadvertently ship an order based on a pricing error, we will issue a revised invoice to you for the correct price and contact you to obtain your authorization for the additional charge, or assist you with return of the product. If the pricing error results in an overcharge to you, GreenNet.ca will credit your account for the amount overcharged.
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Copyright © 2016 Green Net Systems Ltd. All rights reserved. All prices and specifications are subject to change without notice.GreenNet.ca is not responsible for typographical errors. All typographical errors are subject to correction. Product pictures shown are for reference only.


text:
Solution Overview
Ubuntu Security Notice (C) 2009-2013 Canonical, Inc. / NASL script (C) 2009-2013 Tenable Network Security, Inc.
Synopsis :
The remote Ubuntu host is missing one or more security-related patches.
Description :
Russell Senior discovered that the system authentication module
selection mechanism for PAM did not safely handle an empty selection.
If an administrator had specifically removed the default list of
modules or failed to chose a module when operating debconf in a very
unlikely non-default configuration, PAM would allow any authentication
attempt, which could lead to remote attackers gaining access to a
system with arbitrary privileges. This did not affect default Ubuntu
Solution :
Update the affected packages.
Risk factor :
High / CVSS Base Score : 9.3
Family: Ubuntu Local Security Checks
Nessus Plugin ID: 40906 ()
Bugtraq ID:
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Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.
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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!
Sold and Shipped by Newegg
Comprehensive General Purpose Cables are perfect for those on a budget. General Purpose cables simply get the job done and are recommended for every day use and non-critical applications. Finished in Comprehensive's famous black matte jacket.
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Round-Up: Comedians on Twitter react to the latest Anthony Weiner scandal
Oh, politicians and their damn dick pics! If you haven't yet heard, it looks like former congressman Anthony Weiner is up to his old tricks of participating in elicit online relationships with young women. Only this time he did it using the ingenious alias, Carlos Danger.
I know. I know. The jokes just write themselves. Here's a round-up of some of the best:
Anthony Weiner's PR agent probably has a permanent slap mark on her forehead.— Josh Hara (@yoyoha) July 23, 2013
I hope the one thing people take away from this sad Anthony Weiner/Carlos Danger scandal is that Jews have huge penises.— Danny Zuker (@DannyZuker) July 23, 2013
Right now Samuel L. Jackson is in Anthony Weiner's apartment, telling "Carlos Danger" about the Avengers Initiative.— Patton Oswalt (@pattonoswalt) July 23, 2013
"But I need an alias... What sounds less jewy but more threatening?" -Anthony Weiner before deciding on #CarlosDanger— Lauren Sivan (@LaurenSivan) July 23, 2013
It's crazy to think that any one of these Carlos Danger parody accounts could actually be Anthony Weiner still not learning his lesson.— Steve Amiri (@SteveAmiri) July 23, 2013
The most surprising part of these new Anthony Weiner revelations is that there's a social network called Formspring.— Tom Ceraulo (@tceraulo) July 23, 2013
It would make more sense if a pervert named Carlos Danger created Anthony Weiner as a fake name.— Guy Endore-Kaiser (@GuyEndoreKaiser) July 23, 2013
Guys. Anthony Weiner grew up on Danger St. and had a chinchilla named Carlos. Cut him some slack!— Josh Gondelman (@joshgondelman) July 23, 2013
The Royal parents appeared to the press today to talk about their "chubby little darling" and apparently so has Anthony Weiner.— Paula Pell (@perlapell) July 23, 2013
So nice of Anthony Weiner to think of us tweeters while choosing his fuckname.— Alex Baze (@bazecraze) July 23, 2013
Elliot Spizter and Anthony Weiner should come out with a raunchy buddy comedy called "Election Crashers".— albertina rizzo (@albz) July 8, 2013
Bigger bonerkiller of Anthony Weiner sex chats: saying "I'm deeply flawed" or calling himself Carlos Danger?— Louis Peitzman (@LouisPeitzman) July 23, 2013
In describing his scandal as "adversity," Anthony Weiner is stretching the definition of the word tighter than the fabric in his dick pics.— Stephen Falk (@stephenfalk) July 6, 2013
Anthony Weiner steps to the mike at his inaugural, pauses. "Today...we are ALL Carlos Danger!!" The place goes nuts.— Ken Jennings (@KenJennings) July 23, 2013
I'm a big fan of Carlos Danger's 1998 hit "Hombre Que Se Sienta En Mástiles."— Dave Holmes (@DaveHolmes) July 23, 2013


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Antistatic was a true partner in creating a website for a very complex entity. They helped us to plan effectively and created a beautiful site with excellent functionality. We greatly appreciated their attention to detail, ability to take the project's many personalities in stride, and their sense of humor!Mary Jo Lane | Laine & Lane Marketing