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BBB Accredited Business since
Union Telephone CompanyAdditional Locations
Phone: (888) 926-2273 Fax: (307) 782-1318 View Additional Phone Numbers 850 N State Highway 414, Mountain View, WY 82939 View Additional Email Addresses http://www.unionwireless.com
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BBB Accreditation
A BBB Accredited Business since
BBB has determined that Union Telephone Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Union Telephone Company include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 17 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type
|Total Closed Complaints
|Advertising/Sales Issues
|Billing/Collection Issues
|Delivery Issues
|Guarantee/Warranty Issues
|Problems with Product/Service
|Total Closed Complaints
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See Trends in Complaints on Union Telephone Company | View Complaints Summary by Resolution Pie Chart on Union Telephone Company Complaint Type Pie Chart: Overview
Customer Reviews Summary Read customer reviews
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Additional Information
Type of Entity
Business ManagementMr. Howard Woody, President Ms. Tressa Barnes, Regional Manager Ms. Tina Dellinger, Customer Care Director Mr. Chris Reno, Accounting Supervisor Mr. David Ricley, Regional Manager Mr. John Woody, Vice President
Contact Information
Business Category
Cell Phone & Tablet Equipment, Supplies & Repair Telecommunication Companies Internet Service Providers Internet Access Provider Cell Phone Stores Telephone Communication Companies Long Distance Phone Services
Alternate Business NamesUnion Telephone Company Inc Union Wireless
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
Additional Locations
Rawlins, WY 82301 Directions
108 East Bridge
Saratoga, WY 82331 Directions
1355 Dewar Dr
Rock Springs, WY 82901 Directions
148 Front Street
Evanston, WY 82930 Directions
1809 Central Park Drive #16
Steamboat Springs, CO 80487 Directions
214 East Main
Riverton, WY 82501 Directions
2317 Grand Ave Unit D
Laramie, WY 82070 Directions
345 Mack Lane
Craig, CO 81625 Directions
3610 Dell Range Blvd. #A-5
Cheyenne, WY 82009 Directions
601 SE Wyoming Blvd. #01185
Casper, WY 82609 Directions
850 N State Highway 414
Mountain View, WY 82939 Directions
PO Box 160
Mountain View, WY 82939 (800) 646-2355 (888) 926-2273
Silverado Center 1103 Boxelder, Unit 4-M
Gillette, WY 82718 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
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Additional Phone Numbers
- (307) 782-6131(Phone)
- (307) 782-1317 (Fax)
Additional Email Addresses
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Complaint Trends - Last 3 Years
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BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience
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|3 points per review
|Negative Review
|1 point per review
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Complaint Detail(s)
Billing/Collection Issues
Read Complaint Details
Additional Notes
Complaint: On approximately April 19, 2015 I went to the local union store and spoke with the lady working. I asked her to check my account to make sure that we were out of contract. I informed her that we were cancelling our service and going to move to another carrier located across the food court. She looked at my account and said that I would get a few dollars back because there were a few days left in the billing cycle. We then went directly over and transferred 3 of our 4 lines because I was no longer carrying the 4th line. We had some problems with the porting process so My wife an I went back to the Union office several times to solicit their help with the process. Around 6/30 I noticed an email from Union stating that my invoice was ready so I logged in and checked my account. I found that they were continuing to charge me for the line I didn't transfer which should have been cancelled. I called the Union 800 number and spoke with a rep who said it was never cancelled. I explained to her that I informed them that I was indeed canceling my service when it happened. She had to look into this further and left a message in my voicemail later stating that she was getting an adjustment, but we would have to wait for the July billing cycle to see what I owe, and that she would give me a call back to let me know. I never heard from her, so I checked my account in early August and found that they had credited a portion, but I still owe 1 month for the amount of 91.63. I tried twice the week of 8/17 to call the rep at the number she had provided, as of 8/24 I had not received a call back so I called the 800 number again and was connected with that rep. I explained to her again that I had informed them that I was cancelling my service and she said it wasn't in the system so there was nothing she could do. She offered to have the store supervisor contact me. I explained the situation again to him, and he continued to argue that I never informed them that I was cancelling the service to that line. I told him that I told the lady in person back in April that I was cancelling my service. I shouldn't have had to tell them again. We were unable to reach a resolution so I asked if I could discuss it with his supervisor and he agreed to have her call me. On 8/25 she left a message on my voicemail stating that under the contract I have to request a cancellation. and to call the 800 number if I have any further questions. As required I did contact them (in person) to inform them of the cancellation. The lady in the store clearly understood this as she was able to tell me that I would get money back, however evidently this was not properly documented. I understand that mistakes do happen, but I do not feel that I should still be charged for a service that I cancelled according to their terms.
Desired Settlement: To remove the charges billed after I cancelled my service in April, and to receive the credit for the remaining days of the billing cycle.
Business Response:
August 25, 2015
Re: *********
Complaint: ********
September 4, 2015
Problems with Product/Service
Read Complaint Details
Additional Notes
Complaint: I had a *laim about my phone that was *overed under insurance. I had paid the 11.95 per month for a 600.00 to a 1000.00 phone. When I did file a *laim I was told to take my *laim number to the nearest retail unit and they would replace it. I went to the *raig store, and they told me I had to take this 8g ****** * to replace my ****** *** phone. That was the only thing the insurance company would cover. Unless I wanted to forgo my insurance and pay my $200.00 deductible and put towards a new phone. I was paying for a 600.00 to 1000.00 phone and after my deductible still only received a 330.00 phone. I have tried for over a month to resolve this issue. Not only was the main office rude to me, but the local office won't even respond to my requests via the insurance carrier. It was over an hour in the store, just trying to get the claim taken care of.
Desired Settlement: I would like to receive the 600.00 to 1000.00 ***** * was paying insurance on. I want a 16g ***** instead of the 8g ***** * was offered.
Business Response:
I have attached my response.
August 7, 2015
Better Business Bureau:
Problems with Product/Service
Read Complaint Details
Additional Notes
Complaint: we signed up for union wireless in October of 2014. when we signed up we paid for 2 phones. We have switched form union wireless to ***t because union wireless has no service. we asked the lady who works for the company at the store in the ****** mall what our buy out would be. She told us it would be $400 for both phones. after we switched to *** they sent us a bill for $800. When I called them about it they said they were wrong and they would fix it, on 2/17/15 we received a bill for $1232.92. I called once again and they reduced the bill down to $1139.32, which is still way more than the $400 we were told we were going to have to pay. I will happily pay the $400 which is the actual price of the bill, but I cannot and will not pay the $1200 because there communications are not on the same page.
Desired Settlement: I would like my bill reduced down to the $400 which was the promised amount.
February 23, 2015
Better Business Bureau:
Problems with Product/Service
Read Complaint Details
Additional Notes
Complaint: My Husband and I had switched phone company's in Aug of 2014 an immediately we started having problems with our phones. We broke the contract in Jan 2015. The problems included: not connecting to the internet, loosing APN settings to be able to connect to the internet, not being able to call each other or out, not receiving calls, and not having coverage in the areas the map showed we would. The reason why this was such a big deal to us is that my husband is on call 27/7 and his bosses would try to call him and the call would not come through 30- 40% of the time. The Call would go to VM when my husbands phone was on. My husband's job supports us and his Bosses were frustrated his job was almost on the line. Union wireless danced around why this was happening and did nothing to try and fix it for us. The Customer service reps just informed us it was something we were doing wrong telling us we need to "turn the phone off once a day to let it reboot" " Make sure your APN settings are entered right" among others. Eventually after months of calling in they said they would give my husband a loner phone to see if it was the phone or the network, he experienced the majority of the problems but I had the same. I asked the employee how do you know your missing calls if there not coming through, because we were told we need to document, when, where, an who's number it was, that didn't call through. So finally we went in and the phone they gave us was this old and shaggy thing I called my husband on it to make sure the phone was "Hooked Up" an the call went through so he ignored the call, then when we got home a work related call came through and the phone had no sound to the other party or to my husband. so we had to go back to the store and get another replacement phone, and iphone witch they stated it was the only phone they had and my husband an I have only used androids. So we were both very dissatisfied with the service we were paying for and not getting we had asked what breaking the contract would cost and ******** the employee said most likely round 3-4 hundred because they can take the phones back. That night we ported our numbers back to the previous company thinking that would be all the 300-400 because our phones were in great shape 5-6 months old and always had screen protectors and in cases also we were sick of the company not fixing the problems we were having why pay for some thing that does not work. My husband and I would not go back to this company if they paid us to use their services. We returned our phones only for them to tell us they would not take them back and now the cancelation price is round $1100.00 not completely sure because we have not received the final bill yet. I could go on but feel like Im done venting now
Desired Settlement: I would just like Union wireless to take there phones back and be done with that company who i feel are like crooks an pay the 300-400 they said it would be. As that the phones are in great shape and only 5-6 months old. Also an apology for all the wasted time spent
February 13, 2015
Better Business Bureau:
Problems with Product/Service
Read Complaint Details
Additional Notes
Complaint: I was out of contract ( or so I thought) and I was on the phone with Union Wirless for a month talking about different options whether to change carriers or keep them. They were going to change my package that I initially signed up for and would not allow me to carry on with it, if I upgraded my phone. So I threatened to change companies if they wouldn't hold up to the service package. They still would not allow us to keep the same package so after a month of going back and forth we told them we were changing. They never said one word about not being out of contract. They withheld that information from me until a month after being disconnected they said we owed them $471 for breaking contract. Said that I signed up for a 3 year not a 2 year (which I never remember it being 3 years, that's just crazy to sign up for a 3 year contract for a cell phone!) I feel they took advantage of us, and kept information from us intentionally.
Desired Settlement: I would like to see the amount brought to a zero balance. I was a loyal customer and paid all of my bills on time. I gave them so many chances to keep me as a customer.
Business Response:
November 17, 2014
Better Business Bureau
Problems with Product/Service
Read Complaint Details
Additional Notes
Complaint: I wasn't pleased at all with the service I received from Union Wireless and had contacted customer service many times to no avail. Finally I decided to switch cell phone companies. I found a company that would pay my contract breaking fee with Union (which I didn't think I should pay because they never gave the service they promised) so I switched companies. Union has continued to send me bills. At first I thought somehow the communication that I switched companies might not have gone through, so I contacted customer service, explained that I switched the phone numbers to a different company and would no longer be a customer of theirs. Then I requested the contract breakage fee so that I could turn it into the other company to pay it. They requested account password, which I provided. I failed to hear from them, so I hoped the problem was solved, until they sent me the next months bill. I once again e-mailed them, and I received nothing back. Once again I have received a bill.
Desired Settlement: I will not be paying the bills that they keep sending me. I am not their customer, I don't have a phone with them, and I don't want the bills to keep coming, getting bigger, and ruining my credit. 2nd I don't want to pay a contract breakage fee because by this point I don't know if the other company will still pay it for me.
******** ** ****
****** ******** ******
**** * ****** **** ** *** ***
**** ******** ***
***** ***** *****
Better Business Bureau:
Problems with Product/Service
Read Complaint Details
Additional Notes
Complaint: I have disconnected service with Union Wireless in early July 2014 due to terrible coverage and multiple issues with phone disconnecting on me. I paid my final bill/disconnect fees in a timely manner. However, they over charged me by $160+ dollars. I have been patiently waiting since July for my refund check. On September 14, 2014 I called and spoke with *******. I have by this time been calling quite a bit wondering where this refund was. I was told by ******* (have the conversation recorded) that they would expedite the check. On October 16, 2014 I called again, and ******* told me that the check was mailed to me on Monday October 13, and that I should get it any day. Today, 7 days later I called yet again because I'm wondering why the check is still not here. I am told they accidentally mailed it to the wrong address and I'd have to wait for the check to come back to them and then they'd try to get it out but that she didn't have a time frame for me. I am tired of waiting on money that is rightfully mine. I feel like every time I call these people (probably nearly 30 times between the poor cellular service and refund issue) I continue to get the run around. Each call costs me about 30 minutes of my time (usually hold time listening to elevator music). I am furious that after waiting this entire time they for whatever reason sent the check to the wrong address. How did this even happen??!! And that they don't have a definitive time frame for when they'll get the check to me is very upsetting. This is not fair to me. This is an error on their end and I have been more than patient. Now I just feel like I'm getting the run around and being taken advantage of.
Desired Settlement: I want my check mailed out IMMEDIATELY! They can put a stop payment on the check that they wrongfully sent to the incorrect address. I shouldn't have to wait for it to get returned to sender. I want a new check cut and I want it this week. I'd also like to be compensated for my time and patience but I know that will never happen. I just want my money NOW! And I hope that this experience they've put me through permanently shows on their record through the BBB. This is ridiculous!!!
October 23, 2014
Problems with Product/Service
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Additional Notes
Complaint: I cancelled my Union Cell service in June of 2014. After 1 month I received a bill stating I owed Union -88.45. I called the service representative and said that I would like a refund sent. I was informed that it took them 6 weeks to process a refund. I asked them if that is what they would expect from me when paying my bills to them. Could I pay them 6 weeks after receiving an invoice? I was told of course not! It has now been 4 months and I still have not received my refund. It must be costing Union to repeatedly send me a bill asking me to pay -$88.45.Could you please help me with this. Customer refunds should be treated in as timely a manner as the company expects to receive their charge for services.
Desired Settlement: I would like my refund sent immediately!
October 23, 2014
Better Business Bureau:
Problems with Product/Service
Read Complaint Details
Additional Notes
Complaint: I ported both my phone numbers away from Union Wireless, one on 11 July and the other on 12 July. I called customer service on the 12th, and was told by the "Union Wireless Operator" I could not cancel service on a Saturday. I called on the 13th and was told by the "Union Wireless Operator" I could not cancel service on a Sunday. I asked the operator to add a note in my file that I have been trying to cancel service, and through no fault of my own (that Union Wireless refuses to allow customers to cancel service on the weekend) that I do not want to be charged for service past the 12th. I called on the 14th and was told that I could not cancel service because a phone number port had not completed successfully. This was due to Union Wireless not attaching the correct SSN to my spouse's phone line. Despite taking both our SSNs, and running credit for both of us, my SSN was attached to both lines, so Union Wireless refused to complete the port request for my spouse's line. I called the new service provider who then "forced" the porting process to complete. I called Union Wireless customer service again on 15 July and after waiting on hold for a considerable length of time, the operator answered and I explained that I was trying yet again to cancel service, the operator told me that a customer service representative would call me back, I asked to be put back in the hold queue but the operator refused and said I would be called back. I asked when I could expect the call but the operator could not give me an answer. I explained that I wanted a call back the same day because I have been trying for 4 days to cancel service. I did not receive a call back on the 15th. It is now the 16th and I still have not received a call. I now feel that a BBB complaint is the only choice I have to get my service canceled.
Desired Settlement: I want both my lines (entire account) canceled, efective 13 July 2014.
I am writing in response to the complaint received by Mr. **** *********, BBB Case ********, regarding the termination of services on his Union Wireless account.
Billing/Collection Issues
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Additional Notes
Complaint: Union Wireless incorrectly billed me for services for a bill due June 8, 2014. This bill included a minimum over $80 in overcharges. According to service representatives I have talked to, these resulted from double charges, and additional services being added to my account that I had not asked for. There is not enough space on the next form for all complaint contact details so I will put them here: --May 31, 2014 I noticed my bill was substantially higher than normal, I called and talked to "*****" who said I was double charged and a credit will be issued before the June 8 payment due date. At this time I paid the portion of my bill that I would be responsible for (the normal charges, per *****). I asked ***** to place a note in my account to state that my ETF decreasing at 1 year into the contract wouldn't be affected by Union Wireless' screw up, he assured me it would not. --June 4, 2014 the credit had not been applied to my account, I called and talked to "*******." ******* called ***** (from my previous call) to check the status of the credit. ***** reported that the credit was in progress and would be applied to my account before June 8. I asked ******* to place a note in my account to state that my ETF decreasing at 1 year into the contract wouldn't be affected by Union Wireless' screw up. --June 6, 2014 the credit had not been applied to my account, I called and talked to an agent but they would not give me their name. This agent sent an email query to ***** to ask about the status of the credit, the agent then rushed me off the phone before I could ask follow-up questions. --June 13, 2014 the credit had not been applied to my account, I called and talked to "*******" who said she would look into the credit for me as it was still pending supervisor approval, and would call me back. She never called me back, still to this date (June 26) she has not returned my call (more on this below). I asked ******* to place a note in my account to state that my ETF decreasing at 1 year into the contract wouldn't be affected by Union Wireless' screw up. --June 19, 2014 the credit had not been applied to my account, I called and talked to "******" who said she would look into the credit for me, as it was still pending supervisor approval, and would call me back. She never called me back. --June 20, 2014, the credit had not been applied to my account, I left a voicemail for ******* and never received a call back. --June 23, 2014, the credit had not been applied to my account, I left a voicemail for both ******* and ****** and never received a call back. Later in the day I called the main customer service number and talked to "*****" who was the rep that originally sold me the service contract. ***** told me several things about my bill, including Union Wireless was changing the terms of my contract without my knowledge, to include removing my military discount (originally applied to both lines on the contract, now applied only to the main line), after 30 minutes of doing the math of the contract and me disputing the charges he found that a service had been added WITHOUT MY KNOWLEDGE for $10/month. A "Carefree calling 'feature'". This had originally been on the contract but I canceled that service in less than 2 months (the free period of that additional service was 3 months). This had been added and billed to my account without my knowledge, just as the change in discount had been changed without my knowledge. ***** did manage to find where I had canceled the so-called "carefree calling feature" several months prior to this billing issue. So between the double charges, and the charges added without my knowledge or consent, the total credit to my account should be no less than $80. ***** sent this information to ******* who was supposed to get it taken care of that day and then call me to confirm. Neither of these things happened. --June 26, 2014, the credit had not been applied to my account, I left a voicemail for ******* and never received a call back. I called the main customer service number and talked to "******" who checked on the status of the credit with "*******" (the CSR who has failed to return any call over the past weeks) and said the credit was still pending supervisor approval. I asked ****** to place a note in my account to state that my ETF decreasing at 1 year into the contract wouldn't be affected by Union Wireless' screw up and email me that account comment. She emailed me the comment, but it only stated "customer asked about termination fees" which is not what I asked about at all. The Union Wireless ETF fees drops dramatically at the 1 year mark into the contract as long as all payments have been made on time, and I wanted an assurance that Union Wireless' screw up would not affect that decreased ETF at the one year mark.
Desired Settlement: The bill needs to be fixed, and I would like, in writing, a statement from Union Wireless stating that their incorrect billing, and adding additional charges/services without my knowledge or consent, will have no effect on my ETF (early termination fee) decreasing on schedule and by the correct amount, per the contract, at the 1 year date of my contract.
June 27, 2014
Better Business Bureau:
Problems with Product/Service
Read Complaint Details
Additional Notes
Complaint: We have had multiple problems over the last 2 years with our service. Issues range from not being able to send photos, after working for hours trying to figure it out to no avail. Sending and receiving texts is intermittent, and that never seems to get better. Missed calls and voice mail messages randomly never show up, sometimes you can make a call, and sometimes you can't. They just randomly go away with full bars of service. Occasionally, calls connect to people you don't call. One time I got a photo a month later than it was sent. Other times, they just never show up. People get angry. We use our phones for work. Customers can't reach us. We can not rely on our phones, and we can not get a land line that works where we live, because the technology is too old and the company won't replace it, so we are stuck with cell phones, but they don't work either. Union changed their billing system, and didn't bother to let us know that our bills weren't coming out until later, so I checked on line. My account was supposed to be credited for our difficulties, and instead, it has $400 in penalties we were told we weren't going to have. $200 for moving our sons line onto his own account, and the lady at the counter said that it wouldn't change our contract, so there wouldn't be a fee. $200 for having to disconnect a line we have had for 4 years that stopped working and had a disconnect message on it, and Union couldn't figure out why or fix it, so after a month of no service, we told them to just turn it off. They said they were sorry and they would try to credit us for that month. Instead, they charged us an additional $200. After our son opened his own account, month to month, he couldn't make calls and wasn't receiving texts, so he switched to *******. But it was a month to month account that didn't work. Big surprise. This has been happening for the last couple years. No one seems to be able to make a difference in our service, but the bill goes up just fine. We are so tired of trying to figure this out.
Desired Settlement: We wish Union would provide the services that we pay for every month. We have been with them for 4 years, and had hoped to stay with them, but we are looking for other options if they can't figure this out. We also don't believe our bill should be 3 times higher after a month of hell with them, especially when we were assured that they were doing everything possible to help us. How can a company justify charging people as if they were receiving the promised service, when they simply aren't providing it?
June 19, 2014
Better Business Bureau:
Advertising/Sales Issues
Read Complaint Details
Additional Notes
Complaint: In July we signed a contract for a home telephone and internet service with Union Wireless. Based on the sales representative and website information, we believed that our long distance charges were to be $0.05/minute for intrastate calls and $0.14/minute for interstate calls. Our first bill showed $0.14 per minute for all calls. We called customer service who then "looked into" the issue and was told that they would give us a credit but that our charges would be $0.14/minute from now on. We then called customer service again after re-checking what the website declares for rates and was told that intrastate is between states. I'm not sure what dictionary Union is using for their employees but whenever I look it up, intrastate is within the state. We then asked the representative what we needed to do to get out of our contract and she told us it would cost $900.00!!!
Desired Settlement: First of all, I'd like Union's customer service to actually learn their vocabulary especially when their customer's bills depend on it. Secondly we'd like them to honor the rate they advertise both on their website and by their sales reps. If we cannot get the rate that is advertised, then we'd like to get out of our contract without paying $900.00.
Business Response:
October 24, 2013
Better Business Bureau
8020 S County Road 5, Ste 100
Fort Collins, CO. 80529
Attn: ***** *****
Re: ****** ********
BBB Case: *******
Dear Ms. *****,
I am writing in response to the complaint received by Ms. ****** ********, BBB Case *******, regarding her Landline and Long Distance services with Union Wireless.
We would first like to extend an apology to Ms. ******** that our internal resolution of this matter was not relayed to her in a timely manner. We have reviewed Ms. ******** account, and determined that a credit will be issued to her account, as well as an adjustment made to her rate going forward.
An attempt to contact Ms. ******** was made today via her contact number provided to discuss the details of our resolution, and a message was left with my contact information. I will attempt to contact her again tomorrow, October 25th.
We do apologize for any inconveniences Ms. ******** has incurred. Union Wireless is dedicated to providing exceptional customer service in every way possible.
If you have any questions or require any further information, please do not hesitate to contact me at *************** **** **** or via email at *************************.
***** ******
Regional Manager
Union Wireless
|Billing/Collection Issues | Complaint Details Unavailable
Problems with Product/Service
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Additional Notes
Complaint: We had a pre-paid one year account. They dropped it without notification and then promised to return our unused payment. This is from April to June We renewed our 1 year contract on 10/18/2012 in ******* ** at ******* ************* I tried to use the phone the last of March or first of April. It said we had no service. I called ** **** and the gal could not find our number, however she could find our old number we had had since 1997. We had to get a new number when we started pre-pay. So she said to go to the ****** office and get a new card reader for our phone. I went to the ****** office and she said they had dropped that program but that we would get a refund for the money in our account. I called *** **** and complained that they had not even notified us. And she said they had called everyone and that we could pay the lowest program for $35.00 and the money would revert to that account. I explained we didn't use it enough to warrant $35.00 now that we are retired. She asked how many minutes a month we used it and I said not more that 15 Minutes. I said we cannot get reception at our house so we only use it to call home or take on a trip. She agreed that probably it wasn't and they would refund our unused money. I again complained about letting us know they were dropping the program. And she said well we tried to but you probably had turned your cell phone off- duuuuuuuu We cannot get service where we live. I waited for the check so we could buy a track phone and thought maybe they only write checks like that at the first of the month. May came and no check so around the middle of the month I went to the ****** office to complain again and the gal called ** **** while I was there and they gave her the number of accounts payable in ***** and that gal didn't answer so I left and the ****** rep. called me and said I would have a check by the end of May and if not to call her back. I did not call her back- it is not her fault. I would think that a company who had been paid on time for 16 years should pay their bills on time and a company who can't reach a person by cell-phone can call on a land line- write a letter(they have our address) or e-mail but they might not have our e-mail address.
Desired Settlement: A check for the unused prepaid amount. I think we deserve an apology even if ours is an unusual circumstance.
Business Response: Business Response /* (1000, 5, 2013/06/26) */ June 26, 2013 Better Business Bureau 8020 S County Road 5, Ste 100 Fort Collins, CO. XXXXX Attn: ***** ***** Re: ***** ***** BBB Case: XXXXXXXX Dear Ms. ****** I am writing in response to the complaint received by Ms. ***** *****, BBB Case XXXXXXXX, regarding her prepaid services with Union Wireless. Union Wireless did in fact terminate our prepaid service offering in February, 2013. I personally contacted Ms. ***** upon notification of her complaint on Thursday, June 13th to determine a course of action and immediate resolution. At that time, it was determined she had not yet received her refund check for the unused portion of her prepaid services. After speaking with Accounts Payable, a check was sent to Ms. ***** that same day. I followed-up again with Ms. ***** on the 13th to notify of the check being sent and she responded that once the refund was received, she would close the BBB complaint. An attempt was made to contact Ms. ***** today, June 26th to determine whether or not a check had been received. I am still awaiting a callback, and fully anticipate the issue to be resolved. Again, we apologize for any inconveniences Ms. ***** has incurred. Union Wireless is dedicated to providing exceptional customer service in every way possible, and we would welcome Ms. ***** back as a customer on any of our available offerings. If you have any questions or require any further information, please do not hesitate to contact me at X-XXX-XXX-XXXX, ext. **** or via email at *******@unionwireless.com. Sincerely, David ****** Regional Manager Union Wireless
Problems with Product/Service
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Additional Notes
Complaint: Purchased phone with 100min/month prepaid on 11/29/2012 for $299.24. Union wireless terminated service Feb/Mar and will not honor prepaid minutes. I went to Union Wireless on 11/29/2012 requesting the cheapest way to have cell phone service for mostly emergency (minimum) use. I was told the cheapest method was to purchase a phone with 100 min/month which would be good for a year. I used the phone once or twice to see if it worked, didn't have any emergencies so didn't use it any more. Checked it sometime in Feb or Mar and it had been turned off. Went to the store to check on this and was told they were no longer offering this service. My only options were to go on a monthly plan or get $98.00 back. Since I paid $299.00 I feel they owe me this back as they were the ones reneging on the contract, as they tell me the do not have the technology to honor the contract. I also believe they sold me this under false pretenses as I think they knew they would be discontinuing this plan and should not have sold it to me. Technology doesn't change that fast. I would be ****** with service till the end of the year with the specified minutes.
Desired Settlement: Either refund of $299.24 or honor the initial contract to provide service for 1 year with 100 min/month.
Business Response: Business Response /* (1000, 5, 2013/03/25) */ March 25, 2013 Better Business Bureau 8020 S County Road 5, Ste 100 Fort Collins, CO. XXXXX Attn: ***** ***** Re: ****** ****** BBB Case: XXXXXXXX Dear Ms. *****, I am writing in response to the complaint received by Ms. ****** ******, BBB Case XXXXXX, regarding her prepaid services with Union Wireless. Union Wireless did in fact terminate our prepaid service offering in February, 2013. No less than three attempts were made to contact each prepaid customer to notify of our prepaid services end date. These attempts were all via phone call, as Union Wireless does not keep physical or mailing addresses on file with our prepaid customers. Prepaid services, unlike our contracted offerings, require no commitment or contract to be signed by either the customer or Union Wireless. As we had previously explained to Ms. ******, she will be receiving a full refund for her unused prepaid services but she will not be receiving a refund for the amount paid for her wireless device. At the time of Ms. ******'s visit to the Union Wireless retail location, she was provided with the option of migrating to a Month-to-Month postpaid account with a waived $35.00 activation fee, which she declined. She was also informed that her unlocked wireless phone is able to be used with any other GSM provider and their prepaid offerings. We do apologize for any inconveniences Ms. ****** has incurred. Union Wireless is dedicated to providing exceptional customer service in every way possible, and we would welcome Ms. ****** back as a customer on any of our available offerings. If you have any questions or require any further information, please do not hesitate to contact me at X-XXX-XXX-XXXX, ext. 4383 or via email at *****@unionwireless.com. Sincerely, ***** ****** Regional Manager Union Wireless Consumer Response /* (3000, 7, 2013/03/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I explained in my initial complaint, Union Wireless made an verbal contract with me to provide service for 1 year for the payment I made to them. Verbal contracts are legally binding in Wyoming. I did not recieve any contact from them as I only turned on the phone when I went on a trip so didn't have it on. They could have looked up my home phone in the phonebook, however I am not interested in paying a monthly fee in addition to what I have already paid them,so contacting me earlier wouldn't have changed anything. I had made this very clear at the time of my initial purchace. Nor am I interested in paying a different provider for service I have already paid Union Wireless for. They need to honor what they said they would do and give me a year of service or refund my total payment. Business Response /* (4000, 9, 2013/04/02) */ April 2, 2013 Better Business Bureau 8020 S County Road 5, Ste 100 Fort Collins, CO. XXXXX Attn: ***** ***** Re: ****** ****** BBB Case: XXXXXXXX Dear Ms. *****, Thank you for notifying us that Ms. ****** did not accept our initial response to her BBB Complaint XXXXXXXX. Ms. ****** specified that she purchased a year of service from Union Wireless. This is not necessarily how our Prepaid, Pay Per Use package worked. She in fact purchased $100 worth of usage, to be used at her discretion with an expiration date of up to 1 year. There was no contract signed by either the customer or Union Wireless, which was one of the benefits at the time of activating a prepaid line of service. The unused portion of Ms. ******'s services will be refunded. The amount in dispute is the cost of her wireless device, which now having been used is unable to be re-sold by Union Wireless. The device however, can be used to activate prepaid services with any other provider. Ms. ****** would not be paying additional, out of pocket costs to another GSM provider to activate her device. She will now be able to take her wireless device, along with the refunded amount of her unused service with Union Wireless and activate service with another provider without the cost of acquiring a handset or device from that provider. If Ms. ****** would like, she can visit the Union Wireless retail location in the Frontier Mall in Cheyenne, WY and we will gladly assist her in choosing another provider in our area that offers Prepaid Pay Per Use services. We've done this with other customers in the past, and it has helped to clear up any misunderstandings or miscommunications. We do apologize for any inconveniences Ms. ****** has incurred. I want to make it clear that additional costs on her part are unnecessary. Union Wireless is dedicated to providing exceptional customer service in every way possible, and we would welcome Ms. ****** back as a customer on any of our available offerings. If you have any questions or require any further information, please do not hesitate to contact me at X-XXX-XXX-XXXX, ext. 4383 or via email at *****@unionwireless.com. Sincerely, ***** ****** Regional Manager Union Wireless Consumer Response /* (4200, 17, 2013/04/16) */ I responded to this more than a week ago but apparently my response was lost. This complaint is not resolved. Union Wireless went back on thir word to provide me with the phone and service with 100 minutes and a year to utilize those minutes by arbitrarily turning off my phone after less than 2 months and only a couple of minutes of use. I believe that it they will not turn my phone on, which is my primary objective, then they should return to me my $299,and void the whole transaction. I am not the one who changed my mind or wanted out of our initial agreement, so I feel they owe me the money for all the fees and they should take the phone back, and make it as if I had never been there. Union Wireless claims I am "confused" about how it works. There was no confusion when I was in the store that and that I would get 100 minutes and that I would have a year to use them. I am concerned that this has the appearance of a bait and switch, and have to wonder if this is their usual business practice. Business Response /* (4000, 19, 2013/04/26) */ April 26, 2013 Better Business Bureau 8020 S County Road 5, Ste 100 Fort Collins, CO. XXXXX Attn: ***** ***** Re: ****** ****** BBB Case: XXXXXXXX Dear Ms. *****, Thank you for notifying us that Ms. ****** did not accept our second response to her BBB Complaint XXXXXXXX. After further review of Ms. ******'s Union Wireless Prepaid account, we have determined a course of action that we believe to be beneficial to both parties. At this time, we are willing to refund the purchase price of Ms. ******'s wireless device, a Motorola model *****Black with IMEI (serial number) XXXXXXXXXXXXXXX. On November 27, 2012 Ms. ****** paid $149.99 for this device. We are willing to refund that amount in full at our Cheyenne Union Wireless located inside the Frontier Mall. This is the location where Ms. ****** made her original purchase this past November. At her time of activation, Ms. ****** paid $100 for service, of which her unused portion has already been refunded, $149.99 for the device, which will be refunded at the time of return and $35.00 for activation, this amount is for the cost incurred of activating a line of service and is non-refundable. When returned, we will promptly credit $149.99 plus sales tax back to the card Ms. ****** had used to make her original purchase. An attempt to contact Ms. ****** was made today via her contact number provided, but we have not yet received a return call. The employees in the Union Wireless Cheyenne retail location have been advised of this course of action and are standing by to assist Ms. ****** when she arrives. We do apologize for any inconveniences Ms. ****** has incurred. Union Wireless is dedicated to providing exceptional customer service in every way possible, and we would welcome Ms. ****** back as a customer on any of our available offerings. If you have any questions or require any further information, please do not hesitate to contact me at X-XXX-XXX-XXXX, ext. 4383 or via email at *****@unionwireless.com. Sincerely, ***** ****** Regional Manager Union Wireless Consumer Response /* (-5, 21, 2013/04/30) */ From: ****** ****** (mailto:*****@millect.com) Sent: Monday, April 29, 2013 4:56 PM To: *****@unionwireless.com Cc: *****@wynco.bbb.org Subject: complaint To ***** ******: In response to your phone call of the other day, I think I made it very clear in my complaint what my desired resolution is. I would like you to honor your verbal contract to provide me with 100 minutes of service and a year to use them in. By my records that means I have 10 months (since the phone has been turned off by your company since February) to use my remaining 98 minutes. Since I was told by your representative that you could turn my phone back on if I would agree to the $35/month plan, I know you are capable of turning it back on. Please send me an e-mail to let me know when you turn it back on so I can start using it again. If you are unable/unwilling to do this please refund the entire $299. If choose this option I will return the phone to the store. You claim we did not have a contract; I only know I agreed to pay you $299 and you agreed to provide me 100 minutes of phone service and a year in which to use them. I can assume if I had disputed the charge on the credit card and refused to pay, you would have probably sued me saying I had agreed to pay and had an obligation to do so. Well, you agreed to provide the service. It works both ways. Please let me know which option you wish to resolve this dispute, or if you do not wish to resolve it, within the next couple of weeks as I anticipate needing phone service then. After this dispute is resolved with your company, if I end up needing to obtain a phone and/or service from another company I will contact them. What type of service I obtain and the cost of such service is not your concern. email@example.comfirstname.lastname@example.comemail@example.comemail@example.comfirstname.lastname@example.comemail@example.comemail@example.comemail@example.comemail@example.comemail@example.comfirstname.lastname@example.comemail@example.comfirstname.lastname@example.comfirstname.lastname@example.comfirstname.lastname@example.comemail@example.comemail@example.comemail@example.comemail@example.comemail@example.comemail@example.comemail@example.comfirstname.lastname@example.comfirstname.lastname@example.comemail@example.comemail@example.comemail@example.comfirstname.lastname@example.comfirstname.lastname@example.comfirstname.lastname@example.comfirstname.lastname@example.comemail@example.comemail@example.comfirstname.lastname@example.com Sincerely, firstname.lastname@example.comfirstname.lastname@example.comemail@example.comemail@example.comfirstname.lastname@example.comfirstname.lastname@example.comfirstname.lastname@example.comfirstname.lastname@example.comfirstname.lastname@example.comemail@example.comemail@example.comfirstname.lastname@example.comemail@example.comemail@example.comfirstname.lastname@example.comfirstname.lastname@example.comfirstname.lastname@example.comemail@example.comemail@example.comfirstname.lastname@example.comfirstname.lastname@example.comemail@example.comemail@example.comemail@example.comemail@example.comemail@example.comemail@example.comfirstname.lastname@example.comfirstname.lastname@example.comemail@example.comfirstname.lastname@example.comfirstname.lastname@example.comfirstname.lastname@example.comfirstname.lastname@example.comemail@example.comemail@example.comfirstname.lastname@example.comemail@example.com ****** ****** Business Response /* (-10, 22, 2013/04/30) */ From: ***** A. ****** (mailto:*****@Unionwireless.com) Sent: Monday, April 29, 2013 6:57 PM To: ****** ****** Cc: *****@wynco.bbb.org Subject: RE: complaint Dear Ms. ******, Thank you for taking the time to follow-up with me regarding your Better Business Bureau complaint XXXXXXXX. I responded to your most recent dispute via the BBB site on Friday, April 26th. As stated in my response, we have further reviewed your account and will provide a refund of $149.99 (plus sales tax) for the cost of your Motorola ***** with serial number XXXXXXXXXXXXXXX upon its return to the Union Wireless Cheyenne retail location inside the Frontier Mall. We ask that, to receive a purchase price refund on your wireless device, it be returned no later than Friday, May 10th. The employees at that location have been notified of our arrangement, and are standing by to assist you with your return. Our Cheyenne hours are Monday through Saturday from 10:00AM to 9:00PM and Sunday 11:00AM to 6:00PM. A refund check for $98.60, the unused portion of your prepaid services has been sent. If you have not received this check, please notify me and I will gladly follow-up with my accounting department. The $35 activation fee is the only portion of your original transaction that is nonrefundable. As Union Wireless no longer provides prepaid services, reactivation under your original terms is unfortunately not an option at this time. Ms. ******, please understand that we apologize for any inconveniences you may have incurred. Union Wireless is committed to providing exceptional customer service in every way possible. Please do not hesitate to contact me should any further needs arise. I can be reached anytime at XXX-XXX-XXXX, ext. 4383 or via email at *****@unionwireless.com. Sincerely, ***** ****** Union Wireless Regional Sales Manager (307) XXX-XXXX (307) XXX-XXXX *****@unionwireless.com
Advertising/Sales Issues
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Additional Notes
Complaint: I am being billed for breaking a wireless contract with Union Wireless. They did not uphold their end of the contract. A year ago (Feb. 2012) I purchased two iPhones and a two year service agreement from Union Wireless in Casper, WY. I was not informed that this did not include 3G service. I assumed that this was included. I assumed that was a given. Kind of like buying a car and asking if there is a steering wheel included - of course there is! Why ask!? Why would anybody sell smart phones and not sell the service needed to fully utilize them? Anyway, I soon discovered that there was no 3G available. I approached the store manager here in Casper (****** *****, I believe) and was told that 3G would be available "by the beginning of summer". Needless to say, by July 1st this had not happened. So I approached ****** again and was told "by the end of summer". By September, nothing. I approached ****** a third time. "It will be available soon, but not for your phone." Wonderful. In addition to the lack of 3G, I have found Union's claim that they have superior wireless coverage to be faulty. I spend much time in the "hills" and frequently do NOT have service when my companions with Verizon do have service - and 3G (or 4G). So, I have changed wireless providers. Now I am being charged $400 for breaking my contract (two lines). However, Union wireless has at no point lived up to their end of the contract. They have NOT provided the services that were promised, and that I have paid for. I contacted customer service, and eventually reached a customer service provider (****** *******). I was told that I would have to pay the $400 wireless contract fee unless I came back to Union Wireless. I informed the customer service rep. that I did not feel I should have to pay the $400 because Union Wireless had not held up their end of the contract by providing superior service and by misleading me as to the availability of 3G. Union claims to be a Wyoming provider with old fashioned, honest service. Therefore, I should be able to take the word of a Union representative (specifically ******, here in Casper) and expect it to be honest and accurate. The account number on my most recent bill is XXXXXXXX.
Desired Settlement: I do not believe that I should have to pay any early termination fees ($400) because I did not receive all of the services promised by Union Wireless and their representatives.
Business Response: Business Response /* (1000, 5, 2013/04/09) */ April 9, 2013 Better Business Bureau 8020 S County Road 5, Ste 100 Fort Collins, CO. XXXXX Attn: ***** ***** Re: ****** ****** Dear Ms. *****, I am writing in response to the complaint received by Mr. ****** ****** regarding being charged early termination fees when he cancelled his contract prior to completion. Mr. ****** signed up for service on a 2 year contract on February 18, 2012 on our Prime calling plan, which was our 2G offering. At the time that he signed up for service, the Casper area was not yet operating on our 3G network. Our standard 3G service offering began in the Casper area in May of 2012, operating on the 850/1700 band. The initial conversion did have limitations to the type of phones that operated within those bands. In February 2013, we added the 1900 MHz band, which would allow the iPhone to operate at the higher speeds. In addition to having the network capabilities, customers wishing to utilize the higher speeds needed to change to a 3G plan, and have the settings updated in their phone. As I stated previously, the 2 year agreement that Mr. ****** signed was for 2G service. He came into our store on February 1, 2013 expressing his frustrations with data speeds at which time he was informed that we were currently working on the implementation of the 1900 band, which was deployed at the end of that same month. On March 1, 2013 we contacted Mr. ****** to let him know of the change, at which time he said he was not interested in coming back. We feel that Mr. ****** is liable for the costs associated for terminating his contract prior to the completion date of February 18, 2014 as Union delivered on the service that he had signed up for. Should you have any questions regarding this matter, please feel free to contact me at X-XXX-XXX-XXXX. Sincerely, ****** ****** ****** ****** Regional Manager Union Wireless
Problems with Product/Service
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Additional Notes
Complaint: my complaint is with Union Telephone,P.O. Box 160, Mountain View, WY. XXXXX, XXX-XXX-XXXX. on or about 1/10/2012 I bought this "(******************* )"cellphone outright on a month to month contract I Charged my visa 456.98 to pay for the phone the actavion of the phone the first 2 monthst of service an 2 carring case which they were disconuining. Got out to my truck an the phone was locked, so i went back in an showd them that the phone was lockd and the reason I bought this phone is that Union prides themsels on ther phones being un lockd. So, the sent my phone into SONIM w a rma number an told me that it would be 6 to 8 weeks to get the phone back. On 30/10/2012 I went into the casper union store and ***** told me that she would have an answer for me on monday 3/12/2012, did not here from her and on 4/12/2012 I calld the store an the told me she was not there, so i ask for ****** for she was the one who sold me the phone and did the contract, so about 30min after calling i went to the store an ****** was there, so this set me off and I told ****** the store manager either get me the phone or refund my money by close of business, he said no and that now i am being told that it 8 to 12 weeks, So on wed 5/12/2012, ****** calls me an tells me that SONIM does not know where the phone is,finally after numurs attempts to get a hold of some one to day ***** calls an tells me the same thing she told me 30/10/2012. which they do not know where the phone is.Product_Or_Service: Other /********************/MtoMAccount_Number: XXX-XXX-XXXX
Desired Settlement: DesiredSettlementID: Other (requires explanation) DesiredSettlementID: Other (Requires Explaination)refund oh the phone and the actavasion fee and the cost of the months i paid for
Business Response: Business Response /* (1000, 5, 2012/12/31) */ December 31, 2012 Better Business Bureau 8020 S County Road 5, Ste 100 Fort Collins, CO. XXXXX Attn: *********** Re: ****** D ****** Dear Ms. *****, I am writing in response to the complaint received by Mr. ****** ****** regarding the ************ he purchased from our retail store in Casper, Wyoming. Our records indicate that Mr. ****** purchased the original phone upon signing with Union Wireless on September 29, 2012. On October 10th, the phone was brought to see if it could be unlocked in order to use an **** sim card. Normally the phones we purchases are unlocked phones and can be taken to any other GSM provider; however, more and more manufacturers are embedding programming into the phones that can only be changed by them by connecting them to a computer and updating the software. This phone was sent to ***** on October 11, our CSR ****** notified Mr. ****** that it would take approximately 6-8 weeks as that is the timeframe we were given for the issue to be resolved. On December 13th, we received an unlocked replacement phone from *****. Mr. ****** took possession of the phone that day and has been utilizing it on **** as far as we know. He is no longer a customer of Union Wireless nor has he been since November 1, 2012. We feel we went above and beyond to help this customer get the phone unlocked to use on another providers service. We do apologize for the inconvenience of the timeframe that the phone was out, however these circumstances were beyond our control. It was our understanding that Mr. ****** was happy with the outcome. Should you have any questions regarding this matter, please feel free to contact me at X-XXX-XXX-XXXX. If you have any questions, please feel free to contact me at X-XXX-XXX-XXXX. Sincerely, ****** ****** ****** ****** Regional Manager Union Wireless


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Runs on Dunkin.
The message from Sal Russo, the chief strategist for the Tea Party Express, was breathless. "We just got off the phone with the McDaniel campaign," Russo wrote in an email to the group's supporters, "and they need our help!"
The problem: The Tea Party Express is an independent group that is promising to intervene in the Mississippi Republican runoff election between Senate candidate Chris McDaniel and Sen. Thad Cochran. As such, the group is not legally allowed to coordinate strategy with McDaniel, or his campaign.
"That would seem to be pretty clear coordination," said Sheila Krumholz, executive director of the Center for Responsive Politics, a nonpartisan group that tracks campaign spending, of the Russo email.
Under federal election law, outside groups like Russo's, which is registered as the Our Country Deserves Better PAC, are allowed to spend money unlimitedly to benefit candidates, but with the restriction that they are not allowed to coordinate spending. A phone call between them urging support, "to me, clearly contradicts the rules," Krumholz said. "I would think this would raise the red flag for enforcement folks at the Federal Election Commission."
Russo told National Journal, "We just can't coordinate expenditures, and we don't do that."
The Tea Party Express has not yet reported spending any money on McDaniel's behalf, but the email suggested that such support is imminent. "We are making emergency preparations and plans to head back to Mississippi to campaign for Tea Party candidate Chris McDaniel," read one part of the email.
The group ended April with $847,000 in cash and about $95,000 in debts. It has reported spending about $161,000 in so-called independent expenditures thus far this cycle.
The goal of the Russo email was to bolster that war chest, specifically by soliciting money from supporters to help McDaniel, who finished first in the Mississippi primary this week but below the 50 percent threshold he needed to win outright. A runoff will be held in less than three weeks.
"The Tea Party Express is going all in and heading down to Mississippi," Russo wrote.
Taylor Budowich, executive director of Tea Party Express, said there was no illegal coordination, even if the email "reads a little odd."
"We congratulated the campaign on winning the primary," Budowich said of the phone call. He said the McDaniel campaign did not ask for any assistance. "There probably should be a period there, but it's two separate statements," he said. ""¦ It's not the campaign asked us for our help."
"The law says we cannot coordinate expenditures," Budowich continued, "You can communicate with a campaign. You can't coordinate expenditures. Completely, two different things."
"Chris McDaniel is proud to have the support of the Tea Party Express, and we were happy to receive a call from them expressing their renewed support going into a new electoral cycle, and, as required by law, we avoided any conversation about what they intend to do," said Noel Fritsch, a spokesman for McDaniel.

subset: commoncrawl


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State and national flags will be at half-staff at the Lee and Collier County courthouses and Fort Myers City Hall in honor of Immokalee resident Sgt. Linda L. Pierre, who was killed April 16 in Afghanistan.
Gov. Rick Scott ordered those flags and flags at the Capitol in Tallahassee flown at half-staff Saturday.
Funeral services for Pierre will be held Saturday at 11 a.m. in Immokalee. She will be buried in Fort Myers after the services.


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The Second Malaise Era IS Upon Us!
Yesterday's question of the day may have asked it, but what was initially an academic question has now been conclusively answered for us. We're not sure which it was — maybe it was the Civic catapulting over the Ford F-150 to the top of the sales food chain. Maybe it was the industry reports we've been reading this… »


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I bought a used Wehman for $1,500.00. It's both light weight and sturdy. I paid $600.00 for my 14" Kodak Commercial Ektar which puts the total at $2,100.00 to give you an idea on cost.
For the price range you are looking at I would recommend a used Wehman, Kodak Master or a wooden Deardorff.
Like someone said earlier, Karsh used a 14" Commercial Ektar for his portraits but if you look at his work he always included some of the subject's environment. A 14" is really a normal focal length on 8x10.
Long lenses in shutter for 8x10 get quite expensive.


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English 482 -- Click to agree: Communicating in the digital age
Dennis Baron
Fall 2015
Tu Th 12:30 - 1:45 p,m.
There is no doubt that the digital revolution has penetrated every aspect of our communication processes. Most of us do all of our writing on keyboards and much of our talking takes place on a cell phone, although most people prefer text to talk.
These changes in our reading, writing and talking practices have inspired both enthusiasm and fear. Computers are praised as tools for democratizing information and liberating the oppressed, for leveling class and gender distinctions, for expanding the frontiers of knowledge and bringing both enlightenment and a better life to everyone. Yet they are also condemned as vehicles for controlling information flow, restricting access to knowledge, subjugating the world's oppressed, increasing the gap between the haves and have-nots, spreading lies, fraud and disinformation, and condemning us all to a life of ignorance and carpal tunnel syndrome. . . read more
Attendance: This is a discussion course. Your informed presence is essential. Excessive absence and poor preparation (in other words, failure to read the assignments in time for class discussion) will affect your final grade.
Plagiarism: The digital revolution may be changing how we think of intellectual property (we'll look at this issue in detail in this course), but even digitally-enabled academic culture requires us to acknowledge all of our sources and to do our own work.
Reading: All readings will be available online.
Grading: Writing on clay (10%); term project (40%); presentation (15%); final essay (25%), participation (10%; attendance is not participation).
Read The Web of Language: it's the go-to site for language in the news; bookmark the Web of Language in your browser or newsfeed.
Week 1 We have always depended on the kindness of technology
Week 2 The difference between speaking and writing
Week 3 Coming to terms with old and new technologies
Week 4 The promise of the new technology
Week 5 Trusting the text
Week 6 The impact of technology on reading and authorship
Week 7 Redefining authorship
Week 8: The internet of race, class, gender
Week 9:
Week 10
Week 11 SocialNets
Week 12:
Week 13:
Week 14: The new critique of the digital revolution
Week 15:


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Each year, people from all over the world celebrate Christmas, which means that there are plenty of traditions just waiting to be adopted! Here's a roundup of some of the most festive ones.
4 Black Friday Survival Tips
Black Friday, which falls the day after Thanksgiving, is the biggest shopping day of the year. As a result, many retailers have specials and sales that are only available on that day. Since things can get pretty hectic, we thought we'd share some of our favorite Black Friday survival tips with you.
6 Unique Ways to Make Christmas Cookies
Christmas is coming up and it's time to start baking Christmas cookies! Are you sick of doing the same thing every year? Here are some of our favorite ways to make your Christmas cookies more unique.
Frozen Maple Mousse Pie with Candied Cranberries Recipe
As you know from my last post, I'm all for make-ahead recipes for the holidays. It's a lot to coordinate all at once so the more you can prepare for Thanksgiving or your holiday meal ahead of time, the easier it'll be for you and the less wine you'll have to drink to relax yourself… Read More >
6 Unique Christmas Tree Themes
Do you decorate your Christmas tree the same way every year? While there is nothing wrong with sticking with tradition, it can be fun to do something different. Here are some unique themes you can use to decorate your tree this year.
6 Wines to Pair with Thanksgiving Dinner
One of the most challenging things about Thanksgiving dinner is the sheer variety of flavors that end up on the table. Even if you plan a fairly cohesive meal, anything your guests bring to add to the meal creates, on the surface, a nightmare when it comes to wine pairing. However, in truth, it's a… Read More >
Pear Cheesecake Trifle Recipe
Every year, I have a tradition around the holidays – all of my family and my fiance's family gather together at our house for a wonderful meal. Sometimes it's closer to Thanksgiving and sometimes closer to Christmas, but this year it's THIS weekend. You luck out though – I'm going to be sharing a bunch… Read More >
4 of the Best Cocktails for the Holidays
Now that it's November, the holidays are just around the corner. Between Thanksgiving, Christmas, and New Year's, there are plenty of occasions where cocktails are most welcomed. These favorite recipes include all the flavors that we love during the holiday season:


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Book your room at Best Western Colonial Inn
Get an overview of this hotelHotel in Selma with free breakfast and outdoor pool
Collect 200 points
Simply enter your Nectar card number when prompted. Your points will be credited 30 days after you return from your trip.*Offers may apply
Situated in Selma, this hotel is within 1 mi (2 km) of WH Shaver Park and Selma District Chamber of Commerce. Brentlinger Park is 1.5 mi (2.4 km) away.
Hotel Features
This hotel features an outdoor pool, a fitness center, and a business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include dry cleaning, a 24-hour front desk, and RV/bus/truck parking.
Room Amenities
All 56 rooms provide conveniences like refrigerators and microwaves, plus free WiFi and cable TV. Guests will also find coffee makers, free local calls, and hair dryers.Information missing or incorrect? Tell us!
Hotel Amenities
Hotel Amenities
Best Western Colonial Inn features an outdoor pool and a fitness center. High-speed wireless Internet access is complimentary. This hotel offers access to a business center. Guests can enjoy a complimentary breakfast each morning. This Selma hotel also offers dry cleaning/laundry services, RV/bus/truck parking, and an elevator (lift). Onsite self parking is complimentary.
- 24-hour front desk
- Total number of rooms - 56
- Elevator/lift
- Business center
- Free breakfast
- Dry cleaning/laundry service
- Fitness facilities
- Free WiFi
- RV, bus, truck parking
- Free self parking
- Outdoor pool
Family Friendly Amenities
- Outdoor pool
- Free Wi-Fi
- Refrigerator
- Microwave
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking, RV, bus, truck parking
Room Amenities
- Air conditioning
- Phone
- Free local calls
- Refrigerator
- Coffee/tea maker
- Microwave
- Hair dryer
- Iron/ironing board
- Desk
- Cable TV service
- Free WiFi
Where to Eat
Guests are offered a complimentary continental breakfast each morning.
Nearby Things to Do
Recreational amenities at the hotel include an outdoor pool and a fitness center.
To make requests for specific accessibility needs, complete the "Special or Accessibility Requests" section of "Trip Preferences" when you book your hotel.
- Accessibility equipment for the deaf
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- In-room accessibility
Hotel Policies
Check-in time starts at 2 PM
Check-out time is 11 AM
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Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.


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The Ferris dealership is wrapping up a major upgrade that started last fall. The Ferris sign soon to disappear. The scale of the renovation throughout the dealership was the most since it opened in 1968, and upgraded the showroom, offices and waiting lounge.
An iconic sign soon will be gone from the New Philadelphia landscape.
The Ferris Chevrolet sign at 634 Wabash Ave. NW is being removed as part of the major renovation project at the dealership.
"It's the only change – in my mind — that I'm not really excited about. I love that old sign. At my age, I've never driven down Wabash Avenue when it wasn't there," said General Manager Pat Ferris, who is 42 years old.
The sign was erected when the business moved to its present site in 1968. At that time, Ferris was the largest Chevrolet dealership in the area, "selling the most new and used cars in our market area in those days," Duane "Red" Ferris, 86, and retired, said in a recent interview.
For a man who "had no idea that I'd become a car dealer – I just took one step after another, and that's way it worked out," Ferris made a big footprint throughout the Tuscarawas Valley region.
It's not just being the founder of what would eventually become Ferris Chevrolet Buick Cadillac Toyota in New Philadelphia. He's also made a substantial impact on the community, joining with Dana Lewis as an investor for the Lewis Center and Schoenbrunn Inn in New Philadelphia.
However, the Ferris dealership is wrapping up a major upgrade that started last fall. The scale of the renovation throughout the dealership was the most since it opened in 1968, and upgraded the showroom, offices and waiting lounge. The approach to the service department is now covered, and the entry door opens automatically to keep customers out of adverse weather conditions. The separate Toyota and used car building also received upgrades.
As part of those changes, General Motors Corp. "has a whole new brand image that we're required to uphold," Pat Ferris said.
He pushed to keep the Ferris sign, a curbside fixture for nearly 45 years.
Ferris even sent a copy of the article about "Red" Ferris featured in the 2013 edition of Visions of Tuscarawas County, Ohio, produced by The Times-Reporter for the Tuscarawas County Chamber of Commerce.
"The sign is a matter of heritage and community, a kind of iconic landmark," Pat Ferris said. "This community is way bigger than Ferris Chevrolet, but we've been such a part of this community for so long.
"A lot of the other changes are necessary to keep up with customer conveniences, but the signage really doesn't affect that," he said. "A lot of people recognize it."
Indeed, the dealership's advertising proclaims "Think Ferris!" The slogan also forms the company's website address.
However, he said, "we've been notified that we're not going to be able to keep the original sign there."
Page 2 of 2 - He anticipates the sign will be removed by the end of March.
"Unfortunately, it's gone the way of Mr. Cost Plus," Ferris said of the iconic caped crusader character created by the late Archie Huebner at his dealership in Carrollton. Huebner and "Red" Ferris were friends and contemporaries in the field.
Huebner erected a 21-foot tall statue of the character — its head alone nearly as tall as Huebner himself — atop his dealership. His television commercials proclaimed "Cost Plus prices ... Cost Plus prices ... for a Chevrolet or an Oldsmobile, you'll always save with a Cost Plus deal!"
Pat Ferris said, "In retrospect, he was such a pioneer. That kind of marketing isn't as prevalent now."
Ferris said, "We've kicked around some ideas about what to do with the sign. We've thought about using it in the showroom, but it's so large that you can't do that practically. It doesn't fit with the new brand image, either. There's also been talk about re-erecting it toward the rear of the lot."
Although there aren't any formal plans yet for the sign, Pat Ferris pledged, "We're still here, and it's still the same family that's been serving the Tuscarawas Valley forever."
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Tell Congress: We Need Comprehensive Immigration Reform This Year
The American immigration system is broken and hurting families, workers and the economy. What we need is a distinctly American solution, one that combines fairness, accountability, dignity and an ethic of getting things done.
It's time to stand up to the extremists who want to expel 12,000,000 hard working immigrants and fight for a practical immigration solution rooted in the restoration of the rule of law, earned citizenship, united families and fair treatment for all workers.
President Obama supports immigration reform, but only Congress has the power to pass legislation. Tell Congress: "It's time to fix the broken immigration system. Pass comprehensive immigration reform this year!"
Now is the time, this is the year -- we need our leaders to lead. Act now to help fix America's broken immigration system.
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Education Achievement Authority: Nolan Elementary-Middle School
Updated November 2013
Charged by the governor of Michigan to transform the lowest five percent of the persistently lowest achieving schools in the state while simultaneously developing a new approach to educating students, the Education Achievement Authority is recreating Nolan Elementary-Middle School in Detroit. Modular furniture and flexible grouping arrangements accommodate a blended learning, student-centered, mastery-progression approach. The dynamic learning platform emphasizes not just cognitive skills but also collaboration and communication.
The two-page grantee profiles from Next Generation Learning Challenges (NGLC) provide factual information about the secondary school and postsecondary degree program designs awarded grants under NGLC's third wave of funding, which focused on two areas, "Breakthrough Models for College Readiness" and "Breakthrough Models for College Completion." Each profile describes what makes each model "breakthrough" and offers important information about the instructional and financial models, student demographics, hardware and software choices, and contact info. These profiles serve to illustrate the innovations of these new blended and online models, with practical details of interest to those starting a new school or degree program.
NGLC accelerates educational innovation through applied technology to dramatically improve college readiness and completion in the United States. To learn more about NGLC and the grantees it supports, visit nextgenlearning.org.


text: How do you convert kJ reported by a power meter to calories? The manual said, calories burned is roughly roughly .85-.95 of total kJs reported for the ride. A book I am reading says amount of Calories burned is +/- 10% of total kJ, interesting part is +. Then I remember reading something that had a formula which result came out very close to 1:1 ratio. So is this the case of them all being right, and it depends on individual?


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In this guide, we provide you with maps and complete directions to each of the datacrons hidden throughout Alderaan in The Old Republic .Datacrons are ancient devices that will provide you with permanent stat boosts, or matrix shards that can be combined to create items for your 'relic' equipment slots. On Alderaan, there are a total of 5 stat boosts - complete details on how to find each can be found below.
This datacron is located in the eastern portion of Kaamos Territory on a platform sticking out of the Lerantha Dam. You should be able to make out its red glow if you are travelling form the west.
There are two methods of reaching the datacron, the first of which requires you to travel to a vendor south of Tarlarn Outpost. Once there purchase the MGGS (Magnetically Guided Grapple System) and head to the datacron's location. There is a glowing blue Magnetic Stabilizer just above the platform that will hook-shot you onto the datacron when selected.
Note: The hook shot has been known to "bug-out", and may return you to the launch location instead of dropping you on the platform. Some people have found that activating your speeder while grappling fixes this.
The second method is much simpler and will save you some credits. Follow the rocks to the right of the dam and eventually you will be close enough to jump over to a narrow ledge on the side. From there use the ladder to jump your way up to the datacron.
To grab this datacron head to the Juran Mountains and across a small bridge west of House Alde. Just across the bridge and to the left you will see a small secluded patch that will take you to an area with a cable running down to a small island. A damaged lift runs along the cable, wait for it to arrive and then ride it down to the datacron.
Start off by heading to the vendor "Lain-Ricie" on the path just south of Outpost Talarn in the Juran Mountains. Purchase the Red Detonite Actuator and head for the Ruur Killik Burrows Heroic area in the southern end of Kings Pass. At the very back of the Heroic area travel inside of the cave and take the center passage directly east. You will soon come to a cave in with a detonator attached to one of the boulders. Activate it and collect your reward.
This datacron is very easy to get. Head to the Glarus Valley and then to point (-412, -210), there you will find a Saddled Thranta that will fly you up to the datacron waiting on the cliffs edge.
Travel to Castle Panteer in the far east of Glarus Valley. After entering the castles main chamber head for the far end of the left wall. There you will find a small door with a gap just big enough to pass through. Once through, go up the stairs and around the Mezzanine to collect your datacron.


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TONTOGANY -- Lakota quarterback John Timmons ran for two touchdowns and threw another pair Friday night in his team's 49-10 victory over Otsego in the Suburban Lakes League.
Timmons staked the Raiders to a 7-0 lead late in the first quarter with an 8-yard touchdown run. He scored again midway through the second to give Lakota a 14-3 advantage, and Roger Guerra and A.J. Cox also scored on receiving touchdowns before halftime.
Justin Apple ran for 214 yards on 31 carries. He also scored twice in the second half.


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water reuse Companies in Utah
Anguil Environmental Systems, Inc.
based in Milwaukee, WISCONSIN (USA)
Anguil Environmental Systems is a global provider of industrial air pollution control, emission abatement and energy recovery systems. We design, manufacturer, service and install thermal and catalytic oxidation technologies as well as heat recovery systems for a variety of applications and industries.
Colsen International b.v.
based in HULST, NETHERLANDS
Colsen is situated in Hulst (The Netherlands). Our customer base is in the food-processing industry and in the communal & industrial waste water area. Colsen is specialized in the execution of projects in the area of water treatment and energy production via (anaerobic) digestion. The Colsen activities range from problem solving, design and engineering, project ...
based in São Paulo, BRAZIL
H2O with its more than 20 years of experience active in engineering and consulting in water and wastewater treatment for industries and communities. Ing. Ademar Cesar M. Ferreira has more than 30 years of experience in Operation, Implantation, Management, Diagnosis, Treatment Design and Monitoring. H2O Engineeirng is fully commited to the water and wastewater treatment ...
Watts Water Technologies
based in North Andover, MASSACHUSETTS (USA)
Watts Water Marks 140 Years of Excellence. Leading the Industry with Quality & Innovation Since 1874. The Watts Water Technologies family of companies has designed and manufactured valves and related products that promote the comfort and safety of people and the quality, conservation and control of water used in commercial, residential, industrial and municipal ...
Hans Huber AG, Maschinen- und Anlagenbau
based in Berching, GERMANY
Hans Huber AG offers innovative machines and plants for the whole sector of waste water process / clarification process / sludge treatment - for municipal waste water, industrial waste water and cycle water. We offer innovative, efficient technology for solid/liquid separation in process engineering and a comprehensive program of stainless steel equipment. Huber invented ...
W2 Systems
based in Brisbane, CALIFORNIA (USA)
W2 Systems designs, builds and sources water treatment equipment, consumables and components to support commercial/industrial companies wherever water treatment is needed. We provide the best technologies for the application and focus on a service-first business relationship, working with and maintaining our clients water treatment systems to afford them the best, most ...
Doosan Hydro Technology, Inc.
based in Tampa, FLORIDA (USA)
Manufacturer, contractor and supplier of reverse osmosis deslianation plants, water and wastewater membrane treatment plants, demineralizers, zero liquid discharge, wastewater recycling, remineralizers, ion-exchangers, sewage treatment plants, membrane bioreactors, industrial wastewater treatment systems, ultrapure water plants.
based in Girona, SPAIN
Founded in 1980, POLTANK designs and manufactures pressure vessels in polyester resins reinforced with fiber glass (FRP) for swimming pools, aquariums, water parks, zoos, aquaculture, food and beverage industry, mining , irrigation, water treatment, wastewater treatment, and desalination. We offer the best solutions for mechanical filtration(sand filters), adsortion ...
DN Tanks
based in Wakefield, MASSACHUSETTS (USA)
DN Tanks specializes in the design and construction of prestressed concrete storage tanks worldwide. Our mission is to provide our clients around the world with the highest quality liquid storage tanks at the best long term value with unsurpassed customer service and satisfaction.
Woodruff & Howe Environmental Engineering, Inc. (WHEE)
based in Canton, GEORGIA (US) (USA)
Woodruff & Howe Environmental Engineering, Inc. (WHEE) is a full service environmental engineering consulting firm that specializes in planning, designing, and implementing effective solutions for your environmental and regulatory concerns. WHEE will work together with you to optimize your regulatory compliance programs and systems.


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Free Gift With Purchase
Nautica 8.5 inch Flat-Front Shorts
$39.95 Original Price $55.00
Savings: $15.05 (27%)
- 8.5-in. inseam
- Zip fly with button closure; Belt loops
- Front: 2 slant pockets; Back: 2 welt pockets with button closure
- 100% Cotton
- Machine Washable
- Imported
Shipping your purchase is easy on belk.com. Depending on the destination of your package, you can expect it to arrive within 4-7 business days. Shipping Information
Returns are easy on belk.com. Easy returns
Bonus Offer!
Packable Backpack
Receive a free Nautica Packable Backpack with your Nautica Men's Sportswear purchase of $100 or more! This lightweight backpack folds into a pouch, making it perfect for travel! Exclusions may apply. Offer available while supplies last.
Limited quantities available. Order yours today!


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Narrow your search
Forget the battling T-800s of "Terminator: Genisys" -- the Campaign to Stop Killer Robots warns that the lethal machines of the future are more frighteningly close to home.
We need a treaty to ban autonomous killing machines before it's too late, The Campaign to Stop Killer Robots warns. Hear their arguments in this video.
Australian G20 organisers have been left red-faced after it was revealed an email autofill error led to a leak of passport details for 31 world leaders, including Barack Obama, Vladimir Putin and more.
The priceless pieces of history destroyed by ISIS at the Mosul Museum may one day live again -- through 3D printing and one dedicated team.
Even though Flickr's Camera Roll tool is currently in beta, it is fully functional and offers easier photo editing than before.
Music publisher Kobalt says "the pipes are broken" in the record industry, but has seen a huge surge in money from streaming sites.
The recent World Trade Organisation (WTO) meeting in Geneva has brought Antigua's plan to run a copyright-free download site for media one step closer to reality.
Zest is an app designed to complement the entire cooking experience -- and it's the best we've seen.
When it is connected to a power source, this flat robot folds itself into a 3D shape and starts walking.
A new initiative aims to teach women how to create apps and launch their own startups, with the aim to reach one million people by 2025.


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Total Recall: A Memory Game
By VAPSSKY
Open iTunes to buy and download apps.
Compatible with the iPhone, iPad, and iPod Touch, Total Recall: A Memory Game challenges players to recall sequences of numbers, letters, and even randomly-placed bubbles. Escalating difficulty and varied gameplay styles ensure that all players will be challenged and intrigued. Total Recall: A Memory Game is currently available for free in the Games category of the Apple App Store.
Players must stay cool under pressure and rely on a fast, fluid memory. Like many of the best mobile games, Total Recall: A Memory Game is easy to understand but difficult to master. Players will observe and repeat a lighted sequence on their devices' touchscreens. The game's five categories will challenge users to recall increasingly long and fast sequences of numbers, letters, and bubbles.
The first set of levels will require players to watch and repeat sequences of numbers on a dial pad. The second set replaces the numbers with letters, and the third set treats players to an even larger touchscreen grid containing the full alphabet. Players who master these trials can move on to the game's most unique puzzles. The fourth set of levels challenges players to remember sequences involving immobile, unlabeled bubbles scattered randomly across the screen. To beat the fifth and final category, players must memorize patterns of fast-floating bubbles labeled with all of the letters of the alphabet.
Total Recall: A Memory Game also builds and adjusts challenges within each category. As users progress through the levels, the example sequences will appear and disappear more quickly, and they will grow longer. Players moving through the levels will have to complete new sequences backwards! Each level builds on the last and prepares players for new puzzles and trials. With a variety of memory puzzle categories and a steadily rising difficulty level, Total Recall: A Memory Game offers mind-bending challenges for all types of players. Fans of puzzle games and memory tests are sure to love it!
What's New in Version 1.1
- iPhone 5 Display Support Added
- Several minor fixes and enhancements
- Free
- Category: Games
- Updated: Apr 04, 2013
- Version: 1.1
- Size: 11.8 MB
- Language: English
- Seller: Xim Technologies, LLC
- © Vapssky Technologies US
Compatibility: Requires iOS 4.3 or later. Compatible with iPhone, iPad, and iPod touch.
Top In-App Purchases
- Remove Ads!$0.99