text:
Waiting for the "Word": Recollections of my life in the United States Navy
Item Description
My daughter described the book as "Dad's 'coming of age' statement" and I suppose that's a fairly accurate observation. Its an attempt to describe the successes and failures experienced by individuals who were totally innocent of the standards of military life. With few exceptions, the men - both officers and NCO's - who dominated my tour of duty during World War II, had little or no military background. We were all learning on the go. The average age in our Air Group must have been somewhere in the twenties, at the most, since there were so very many of us just entering our third decade of life. That fact alone supported the notion that our view of the world was based on something other than experience. In my case, in spite of "being on my own" during my senior year in high school and at the post high school Summer session with the Little Theatre of the Rockies at Colorado State, followed by the two or three months working in the Kaiser shipyards in Richmond, California, decisions made during that time weren't all that responsible or independent. Someone was always nearby to monitor, or more accurately, to mentor most of the things I did. And before that there was little or no independent thought or behavior that wasn't shaped or colored by the poverty and pressures of life during the great depression that frustrated any attempt at individual action. On the contrary, effort was concentrated on the well-being and survival of the family as a viable unit. It was selfish and irresponsible to go off on one's own. Even though the Navy provided considerable shelter for its young recruits, and certainly didn't encourage individual behavior over that of the group, it expected responsible compliance with its rules and regulations whether individually or otherwise. And so it was at the age of eighteen years, three months, I entered the maze of activities designed not only to produce an able seaman, but would most certainly turn "boy" into a "man." The events and accompanying experiences that occurred during the several levels of training and more than seven months of combat duty contributed to the growth of technical as well as social skills, which in the long view, might have been of much greater importance. It was the interaction with other people that created the most memorable events that are described here. The military deeds were necessary, but it was the men who supported my efforts to do my share who remain forever on the shadows of my memory.
Product Details
- Author: Ulmon Clellon Bray
- Publication Date: 2007-03-13
- Publisher: Dog Ear Publishing, LLC
- Product Group: Book
- Manufacturer: Dog Ear Publishing, LLC
- Binding: Paperback, 148 pages
- Item Dimensions:
- Dimensions: 551L x 34W x 850H
- Weight: 43
- Package Dimensions:
- Dimensions: 830L x 550W x 50H
- Weight: 30
- List Price: $11.95


text:
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- Pocoyo Balloon Bouquet
- Large Image
Add a festive look to your child's party with this Pocoyo Balloon Bouquet
There will be smiles all around when you use this Pocoyo Balloon Bouquet at your child's birthday party! The bouquet comprises of 2 Pocoyo Happy Birthday Foil Balloons, 2 Blue Star Foil Balloons, 6 Yellow Matte Latex Balloons, 1 Daffodil Curling Ribbon, 1 Aqua Blue Curling Ribbon, and 1 Blue Balloon Weight. Please note that the balloons will ship flat.
- Includes:
- (2) Pocoyo Happy Birthday Foil Balloons
- (2) Blue Star Foil Balloons
- (6) Yellow Matte Latex Balloons
- (1) Daffodil Curling Ribbon
- (1) Aqua Blue Curling Ribbon
- (1) Blue Balloon Weight
Decorating with balloons certainly adds to the birthday fun, especially when you use colorful balloons like these. The balloons feature Pocoyo, Pato the Duck, and Elly the Elephant from the popular children's show Pocoyo. The show focuses on a little boy named Pocoyo who loves to play games and discover new things. It's an interactive series filled with music and fun!
At Birthday Express, we offer various products that will surely make your birthday celebration interactive and fun as well! Besides this balloon bouquet, we have Pocoyo tablecovers, cone hats, t-shirts, centerpieces, blowouts, banners, stickers, paper plates, paper cups, invitations, wall decals, and more! We also have the Pocoyo Party in a Box which has all the essential party supplies you need.Read More
- Product Number
- #94942
- Material
- Plastic-PET, Foil, Latex, Ribbon
- Air Shippable
- Yes
- Oversized
- No
- Express/Premium Surcharge
- $0.00
- Return Eligible
- Yes
- Available International
- Yes
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text:
Procter & Gamble and General Motors, two of the biggest U.S. advertisers, have scaled back their ad commitments to TV networks during the annual "upfront" negotiations, WSJ reports.
Earlier estimates had the overall cable upfront market rising as much as 5%, but now people familiar with the situation say that the market is likely to drop at least 4% if not more.
The lion's share of both GM and P&G's ad breakdown is dedicated to TV, though both companies have begun moving money out of TV and into digital. Below is a breakdown of GM's ad budget for 2013, courtesy of Kantar Media.
For the latest media, marketing and advertising news, follow us on Twitter: follow @wsjCMO
Subscribe to our morning newsletter, delivered straight to your inbox.


text:
November 30, 2015
State Senator Steve Ogden, the senate's lead budget writer, sat down with KBTX News 3 anchor John Gilbert to discuss the latest in Austin.
This week, Ogden discussed: his joint resolution for textbooks at private schools, budget, proposed education cuts, tapping the rainy day fund and guns on college campuses.
Click Here to access the online Public Inspection File
Viewers with disabilities can get assistance accessing this station's FCC Public Inspection File by contacting the station with the information listed below. Questions or concerns relating to the accessibility of the FCC's online public file system should be directed to the FCC at 888-225-5322, 888-835-5322 (TTY), or email@example.com.


text:
WASHINGTON (AP) - A new report shows that most low-income people who lose their jobs also are without health care insurance.
A study by the advocacy group Families USA says slightly more than half the nation's unemployed cannot afford private insurance and also are not eligible for coverage under Medicaid.
The report focuses on middle-class and lower-income workers with annual incomes of about $44,100 for a family of four, or about double the poverty level in 2008.
Only one in five unemployed workers within that income level had private insurance or military coverage.
Families USA says only one in four unemployed workers at that level got coverage through Medicaid, the government sponsored insurance program for low-income Americans.
(Copyright 2009 by The Associated Press. All Rights Reserved.)


text:
For information 410.787.4000
There may be other brand names for this medicine.
You should not receive this medicine if you have had an allergic reaction to irinotecan, or if you are pregnant. Do not take St. John's wort or ketoconazole (Nizoral®) while you are receiving this medicine.
© 2015 UM Baltimore Washington Medical Center. All rights reserved.
301 Hospital Drive, Glen Burnie, MD 21061 | 410-787-4000 | TTY 410-787-4498


text:
The 2014 JBF Award Nominee Announcement: What You Need to Know
Let's see: we've revealed the 2014 Restaurant and Chef semifinalists, shared our latest America's Classics and Who's Who inductees, and announced who's headlining the festivities at Lincoln Center and Gotham Hall this year. Have we missed anything? Ah, yes: the nominee announcement!
As per our tradition of... Read more >
JBF on the Air: Erika Davis
On this week's episode of Taste Matters, JBF's Mitchell Davis invited chocolatier, pastry chef, and Minority Chef Summit founder Erika Davis into Heritage Radio Network's Brooklyn studios. Erika filled Mitchell in on the upcoming four-day summit, which will take place in the Bahamas during May and is designed to serve as a platform for minority chefs to converge and participate in educational seminars, demonstrations, and specialty dining events that celebrate the minority culinary community. Click here to listen to the full episode.
Taste Matters is a radio program dedicated to taste: as a sense,... Read more >
On the Menu: Week of March 16
Here's what's on the Beard House calendar this week:
Tuesday, March 18, 7:00 P.M.
La Fiesta di San Giuseppe
Assuming you can't make it to Sicily, the next-best place to celebrate the Feast of St. Joseph is the Beard House, where we'll be gathering the day before the beloved Italian holiday for an incredible, seafood-rich dinner prepared by acclaimed Atlanta-area chef Michael Bologna.
Wednesday, March 19, 12:00 noon
Beard on Books
In A Passion for Bread: Lessons from a Master Baker, author Lionel Vatinet shares an encyclopedic knowledge of bread, passed down from a long line of French artisan bakers, with detailed instructions and dozens of step-by-step photographs. Join us when Vatinet (whose career trajectory goes from an apprenticeship in France to the... Read more >
Awards Watch: The 2014 Who's Who of Food & Beverage in America
The James Beard Foundation is proud to announce the six 2014 inductees to the Who's Who of Food & Beverage in America. This prestigious award is given to renowned culinary professionals who have made a significant and unique contribution to the American food and beverage industry. We'll be honoring the new class at our Awards ceremony at Lincoln Center in May.
The 2014 Who's Who of Food & Beverage in America inductees are:
Food Writer Edward Behr
Edward Behr is the editor and publisher of the quarterly food magazine, The Art of Eating. First published as an eight-page newsletter in 1986, it has grown to become one of the most respected magazines about food and wine.
Chef and Restaurateur John Besh
John Besh is a chef and native son dedicated to the culinary riches of southern Louisiana. Besh has nine restaurants including his flagship restaurant, August, which merges... Read more >
Daily Digest: March 13, 2014
A British microbiologist gives credence to the five-second rule. [Grub Street]
Stonyfield introduces new edible frozen yogurt packaging. [LAT]
Twelve bartenders spill on the the best dive bars around the country. [First We Feast]
Toms shoes are tiptoeing into a new business: coffee. [Chicago Tribune]
What does it take to turn food waste into fuel? Trillions of industrious bacteria. [... Read more >
It's Easy Eating Green
In honor of St. Patrick's Day and our fervent hope that one day it might actually be spring, we've put together a roundup of recipes featuring some of our favorite verdant ingredients.
Wilted Arugula with Anchovy and Garlic Dressing
A takeoff on traditional Piemontese bagna cauda, this flavorful warm vinaigrette is also good on bitter greens such as escarole, frisée, or dandelions.
Puff Pastry Samosas with Green Peas
To save time, this recipe uses puff pastry dough instead of traditional samosa dough. Serve with green chutney (of course).
... Read more >
Bobby Flay Named Honoree of the James Beard Foundation's 2014 Chefs & Champagne®
Meanwhile, in non-Beard Award news, we've got ourselves an honoree for this summer's Chefs & Champagne: the James Beard Award–winning chef, restaurateur, cookbook author, and television personality Bobby Flay. The Food Network star will join us for an evening of fine food and flowing Champagne at Wölffer Estate Vineyard in the Hamptons on Saturday, July 26.
A veteran of New York's restaurant scene, Bobby Flay is a highly respected chef and restaurateur, with an empire that extends to Las Vegas, Atlantic City, and the Bahamas. He's also a household name, thanks to his starring roles on several Food Network and Cooking Channel programs. The Mediterranean-inspired Gato, his first Manhattan concept in eight years, just had... Read more >
Ted Allen and Mario Batali to Headline the 2014 James Beard Awards
For this spring's James Beard Awards gala, an evening that already promises a high concentration of culinary star power, we're handing headlining duties to two industry bigwigs. Chopped host and author Ted Allen has signed on to act as master of ceremonies, while chef, television personality, and culinary empire builder Mario Batali will serve as gala chef chair. The two stars will preside over an evening themed "Sounds of the City," a celebration of the relationship between music and food, and the many ways in which the culinary community is inspired by music and the artists who create it. The motif will extend into our tasting reception, where chefs from some of America's beloved musical cities will create dishes inspired by their favorite sounds. This year's gala will be held at Lincoln Center's David H. Koch Theater on Monday, May 5.
This year's Book, Broadcast, and Journalism Awards ceremony will take place at... Read more >
Daily Digest: March 9, 2014
For a better night's sleep, track and limit your caffeine consumption with the new Up Coffee app. [LAT]
Late-night eating webcasts, or mokbang, are a hit in South Korea. [WSJ]
A glimpse into the daily diets of people around the world. [Wired]
Chemicals used in the production of disposable chopsticks have raised health concerns. [... Read more >
Giveaway: Win Two Tickets to Sunday Supper at Chelsea Market
The sixth annual Sunday Supper at Chelsea Market, one of our favorite events of the year, is on for Sunday, March 23 in New York City! Our fantastic chef lineup, which includes a number of JBF Award winners and 2014 semifinalists, will be taking over this historic market's concourse and preparing an epic family-style meal. What's more, we're giving away two tickets! Here's how you can enter to win them:
1. Make sure you're following @beardfoundation on Twitter if you're not already.
2. Tweet the bolded text from your Twitter account: I'm tweeting for a chance to go to the @beardfoundation Sunday Supper @ChelseaMarketNY! http://jmsbrd.co/N12lbl #JBFSundaySupper (Make sure to include the hashtag!)
-or-... Read more >
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text: Discovery Kids™ is a strong participant at the Las Vegas Licensing Expo each year, and in 2012, the brand was featured on the cover of Kidscreen® magazine (an event publication). This was a great opportunity to showcase the brand's new look, while clearly communicating what Discovery Kids is all about; inspiring and igniting curiosity in kids. After combing through tons of stock photography, I found the perfect image to speak to finding adventure in the everyday. The publication design also tied back to the booth signage.


text: US jobless aid applications fell to 289,000 Canadian Press, The Canadian Press 0 Comments| August 7, 2014 Add to favourites WASHINGTON - Fewer people sought U.S. unemployment benefits last week, as jobless claims remain at relatively low levels that point toward stronger economic growth.Weekly applications for unemployment aid fell 14,000 to a seasonally adjusted 289,000, the Labor Department said Thursday. The prior week's was revised up slightly to 303,000.The four-week average, a less volatile measure, fell 4,000 to 293,500. That's the lowest average since February 2006, almost two years before the Great Recession began at the end of 2007.Applications are a proxy for layoffs. When employers keep their workers, it suggests potentially rising incomes, increased hiring activity and confidence that the economy is improving.Employers added a net total of 209,000 jobs in July, the sixth straight month of job gains above 200,000, the government reported Friday.The recent spurt of hiring has encouraged more people to start looking for work, causing the unemployment rate to inch up to 6.2 per cent from 6.1 per cent. The government only counts people searching for jobs as unemployed.Still, greater job security and more hiring activity have yet to boost wages by much. Wage growth has slightly outpaced inflation since the recession ended more than five years ago.But more people with jobs increases the total number of paychecks, which could boost consumer spending and growth Tags: BUSINESS ECONOMY INTERNATIONAL LABOUR Rate this article v Usefulness Clarity Credibility Log in required to rate this article.


text:
The U.S. Federal Reserve is expected Wednesday to release data on financial institutions and foreign central banks to which it made more than $2 trillion in emergency loans during the financial crisis, according to a U.S. senator who has long been pushing the Fed to be more transparent in its actions. (Click for a guide to the data being released)
Sen. Bernie Sanders, (I., Vt.) plans to hold a conference call with the media Wednesday afternoon to discuss the data.
Sanders pushed for inclusion in financial overhaul legislation, approved by the Congress earlier this year, of a provision that forces the Fed to disclose the name of every company and foreign central bank that received aid from the Fed since late 2007. The Fed also must disclose the amount of assistance each entity received and disclose the terms under which funds were disbursed. (See a history of the Fed's lending)
When the Senate adopted Sanders' amendment to financial overhaul legislation, he said he hoped it would lift a "veil of secrecy" that surrounds the Fed.
The Fed is required to make the disclosure by Wednesday.
Follow @WSJecon for economic news and analysis
Follow @WSJCentralBanks for central banking news and analysis
Get WSJ economic analysis delivered to your inbox:


text:
De Pere resident Pete Bowman, right, recently celebrated his 50th birthday by going on a cross-country ski trip with his family. Pictured from left are his son Declan, wife Ann and sons Aodhan and Quinn.
- Filed Under
There are probably a select few of us who can make a statement such as, "I haven't had a boss other than my wife in 25 years!"
A smiling Pete Bowman made that declaration.
Bowman, 50, and his wife, Ann, started their business Song Industries, located in De Pere's east-side industrial park, 25 years ago. ...


text:
I am using OOP McCalls 9146. It calls for a back zipper which I am changing to accommodate buttons. The skirt is almost a 3/4 circle skirt. How wide should I cut the placket? I will cut the back skirt on the fold and apply a continuous lap placket. Do I move the fold over to add to the width of the top of the back skirt?
I had a problem with another pattern when I did this and the skirt was too narrow for the bodice. I used to do this all the time for my daughters. Now, I am sewing for my granddaughter and this is not making sense to me.
Thanks, Mary
The placket should be wide enough at the waistline to accomodate two 1/4 inch seam allowances, one on each side AND double the width desired for the finished placket. It needs to be big enough to accomadate you button width with some additional spacing left and right. Claire Schaeffer's book has good info on how much space you should have for button placement. HTHs.
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text:
In the Tour de France a la Voile, having set sail from Lorient at 0600 hours this Monday morning, the twelve competitors took fourteen hours to make St Gilles Croix de Vie, some 85 miles further South.
Groupama 34
Regularly in the leading group, Groupama 34 put on a great show of determination and patience to secure first place, as it was only in the last half hour of racing that it managed to overtake Bretagne Crédit Mutuel, the latter still making some very extreme tactical choices.
Obviously more measured in terms of nature and strategy due to its position as leader in the overall ranking, the crew of Groupama 34 has put a stop to the comeback by the second placed boat. Boasting a 33-point lead over the Bretons, they now have a 54-point lead over the boat from Dunkirk, which has benefited from this latest Atlantic sprint to depose the Vendée team from the podium.
With three round-the-cans races scheduled on Tuesday from 1230 hours, there are still a number of points to be distributed before the boats are lifted out onto a trailer to set a course for Rosas in Spain.
This challenge is bound to please a crew that loves races as much as it loves winning...
Groupama website


text:
yes. When you change shells all the startup stuff is ignored cept for whats in the registry. You could create a batch file and have frodo launch it when it starts.
Im using powerstrip to set my resolution to 800*480 so everything looks good on my xenarc.
Now if i change my explorer shell to frodoplayer, when my comp boots up straight into frodoplayer, does this mean powerstrip wont load up and then i wont get my widescreen resolution, and everythings going to look shocking?
yes. When you change shells all the startup stuff is ignored cept for whats in the registry. You could create a batch file and have frodo launch it when it starts.
I dont think you need to load powerstrip every time! it will keep your resolution unless you need very funky alterarions... in my case I only use pstrip to SET the resolution I dontmake it autostart or anything
hmm, okai i thought i did need powerstrip, because when windows would load up it would be in some werid resolution but once power strip loads up the resolution changes to widescreen.
So i thought powerstrip would have to be loaded, getting a new board with onboard video so will experiment with that when it comes instead of the peice of **** i have now. cheers.
hmmm, try it out then... for me, windows comes up already in 800x480, so I didnt need to load powerstrip everytime.... I guess it varies from board to board...
You might be able to get away with a .BAT file as a shell... it should contain:
(of course, edit that as you see fit for your own path to pstrip, and your frontend)...Code:c:\program files\powerstrip\pstrip.exe c:\program files\neocar media center\nmc.exe
***I am not responsible if this doesnt work and craps out your system***
2005 Range Rover 4.4
Any ideas for putting a PC in this? :)


text:
1825 Dundas East, Unit 16
Mississauga, ON L4X 2X1
Greater Toronto
Outlet Depot
was created to fill the demand from contractors and homeowners alike
for a store that stocked a broad selection of fully-assembled
cabinetry, available cash and carry for pickup or immediate delivery.
The family owners of Cabinet
Outlet Depot
have 30 years of experience in selling our products reliably, which
gives you peace of mind that you're buying from a trusted
company that stands by their product. Our great discounts are amazing
for the cabinetry we provide, which means affordability and trust in
what you are purchasing.
Come to our showroom
in Mississauga, Ontario to see our lines of stock cabinets in sample
kitchens (our location
is convenient to all city arteries with lots of parking available).
Browse the documents at the right for information you can read online.
Come see our professional kitchen designers for available design
services. If the three lines of cabinets with each cabinet in three
stocked styles isn't enough for you, we can custom order virtually
anything you'd like for quick delivery. Having such a large stock is
especially helpful if you want a job done on a rushed schedule.
All of our cabinets
are Canadian made: manufacturers that must meet rigourous Canadian
standards for safety and environmental impact, leaving our customers without a worry
about overseas toxins, but remaining confident in the fire-retardant
nature of the cabinet finishes.
The cabinetry is
fully assembled, doweled and glued with a 10 year warranty, along with
a life time warranty on hinges and drawer mechanisms.
Our designers are
very knowledgeable and helpful, as they take the time to design and
order our customer's dream kitchens and vanities. Assistance
is provided throughout the
entire process, so whether you just have a question, want to make an
appointment, or want to add or change something to your kitchen plan,
the designers are there every step of the way with you. The designers
have a large list of referrals for installations, deliveries,
countertops and appliances, basically anything you need for your
kitchen or vanity, they'll help you find it.
Copyright © 2009, Cabinet
Outlet Depot
Mississauga, Ontario, Canada
Why buy fully assembled cabinets?
Read more
Cabinets that are IN-STOCK!
Read more
How to Measure Your Kitchen
Read more
Documents are in Adobe Portable Document Format (PDF). Get the free


text:
I bought the g35 housing and a xenarc 700 tsv separately. the screen is the newer xenarc model and so there for the ribbon cable that came with the housing is short. however i still managed to get the housing in my car and the screen working properly.
now that the new g35 housing and screen combos are starting to become available, i was wondering if the ribbon cable that is sold separately on mp3car.com (it is 9 inches long) will be long enough for me. Or is it still the same length cable that came with my housing that i had purchased.


text:
Hot Gossip
Jennifer Aniston's Mother Reportedly Suffers Stroke
- Photo: RHA/ZOB/WENN1 of 14
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- Photo: Eric Charbonneau/WireImage.com7 of 14
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- Prev
By Kat Giantis
A couple of years ago, Jennifer Aniston revealed she'd patched up her long estrangement from her mother, Nancy Dow, who fell out with her famous daughter in the '90s after blabbing about her to a tabloid TV show and penning a self-serving tell-all.
Now, the actress is reportedly offering support to her mom after she suffered a stroke a few days back. The London Daily Mail says a tearful Aniston raced to Dow's side on Friday after she landed in a Los Angeles hospital in serious condition.
And it seems Jen received support of her own from boyfriend Justin Theroux, who evidently waited for her outside the hospital during her visit.
"Justin has been very supportive and there with her all the way," an insider shares with Us Weekly. "It's a very hard time for her right now."
The star's spokesman refused to comment on what he (justifiably) deemed a "family matter."
Aniston's problems with her mom date back to her childhood, when Nancy, a former model, supposedly picked on her looks by criticizing everything from her weight to the spacing of her eyes. Jen has admitted the put-downs filled her with "fear, doubt and insecurities."
"I really think my mother was doing the best she could," she told the London Telegraph in 2001. "But she didn't know where she ended and I began. This separation had to happen for both of us to find out."
Two years earlier, Nancy released "From Mother and Daughter to Friends: A Memoir," in which she shared personal stories about a pre-fame Aniston (along with photos of her pre-yoga body).
"She made a mistake," sighed Jennifer, who made the painful decision not to invite her mother to her wedding to Brad Pitt in 2000. "I don't think she knew any better -- obviously."
But by 2009, they had reconciled.
"It's good. It's OK. Things are now fine between us," Jen told gossip maven Cindy Adams. "All of that is over, and we're in touch with one another. We speak, and it's all over."
Tour the downsized digs Jen is sharing with Justin
Jen gets bombarded with baby talk
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text:
The Magazine
Dissident in Chief
George W. Bush meets with democrats.
Jun 18, 2007, Vol. 12, No. 38 • By TOD LINDBERG
Bush's rhetoric was characteristically lofty; as for new policy, potentially the most important piece was Bush's announcement of a directive that would be sent out by Secretary of State Rice to all U.S. embassies in unfree countries: "Seek out and meet with activists for democracy. Seek out those who demand human rights." The importance of American contact with dissidents cannot be overstated. Former Secretary of State George P. Shultz has described such contacts as one of the key elements of U.S. policy toward the Soviet Union in the 1980s. Bush's directive seemed almost like a response to an appeal Richard Perle had made from the podium barely an hour before, namely, that Bush must "close the gap between what he says and believes and what the machinery of our government actually does."
It's unclear how much such gap-closing Bush can or will be able to do in his remaining time in office. There is no more time for major new initiatives; he had an opportunity to do some retooling of democracy promotion in the first year of his second term, but it came to nil. And the ritual repudiation by domestic political opponents that greets every move he makes is not going to change.
He does have one serious asset at his disposal, however. And that is the power of his own presence. When the president of the United States personally meets with and affirms those who are working for democracy and human rights against formidable odds, it matters. It makes a difference to them, as any former dissident will tell you, and their stories stand, as they did at Prague, as a living rebuke to those who would like to turn their backs on the complicated challenge of aiding reformers and checking autocrats. The denunciations that Bush's Prague remarks provoked from China and Egypt are an indication of this power of presence.
Bush devoted the concluding minutes of his Prague speech to a point-by-point rebuttal of some of the arguments critics of democracy promotion have put forward: that "stability" is a better goal, that democracy can empower radicals or lead to chaos, that the project of "ending tyranny" is unrealistic. The far more eloquent rebuttal in Prague, however, was a handshake with Rebiya Kadeer or Aleksandr Milinkevich. That may be the best thing Bush can keep doing to advance his freedom agenda in the time he has left.
Contributing editor and Hoover Institution fellow Tod Lindberg's new book, The Political Teachings of Jesus, is out this month from HC/HarperCollins.


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Network Offers Summer Sale This Weekend Only
UK DVD company Network is taking a brief break from churning out a steady stream of new spy DVDs this weekend to offer a significant sale on all these titles. This weekend only (through midnight Sunday, UK time), the company is offering 35% off of all their DVDs and soundtrack sets. That's 35% on top of their already normally discounted prices. The catch for American buyers with all-region DVD players is that when your order reaches a certain weight, you get saddled with one of those untenable £40 shipping fees. The good news, however, is that there are no minimums, so you don't need to reach that kind of weight (as one sale last winter required). In fact, I was able to load two multi-disc sets into my order without triggering the fee, so it seems easy enough to avoid. So no matter where you live, take advantage of this great deal to pick up on of Network's recent spy DVDs or soundtrack CD sets, like Codename: Kyril, The Corridor People, The 4 Just Men, Saracen, The Sentimental Agent, The Saint: Original Soundtrack or The Zoo Gang: Original Soundtrack. Or any of the many older spy sets the company has offered. They're all well worth it! Head on over to Network's website to start saving... and spending.
Aug 7, 2010
1 comment:
One little tip (that I used in January) to avoid the surcharge: split your order.
Orders under (and maybe including, I'm not positive) one kilogram to the USA cost £7.85 to ship.
So, you can have 5 single orders under 1 kilogram shipped for less than one single order over 1 kilogram.
Hopefully, Network will not decide to start limiting orders to one per customer for the next sale (they might have already for this one - I can't be sure as I only placed one order this time - but if they did I didn't see it mentioned on their website)!
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And TheRaven Brought Fire Rated 4.4965 Stars At one time there was nothing but darkness, and then the Raven brought fire Action There she is!!! Rated 4.3808 Stars I wish you to enjoy this movie. Music Video Cop Dog Rated 4.3865 Stars He's just a dog, but he's also a cop. Action PS Vita Squirrels Rated 3.7749 Stars Get it? Cause VITA is Latin for Life!! It's funny! Comedy - Parody


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Port Huron Fighting Falcons head coach Mike Gershon, right, and director of player personnel Nick Shackford are scouting throughout the season and summer to find the right mix of players who will make the team successful, and have the drive to move onto the next level.
- Filed Under
The Port Huron Fighting Falcons are playing as well as they ever have. The team is on a 10-game unbeaten streak, and hasn't lost in regulation in more than a month.
It heads to Johnstown today for a pair of games against the Tomahawks (7:30 p.m. today and 7 p.m. Saturday) with a six-point lead in the North American Hockey League North Division, and three points out of first place overall in the NAHL.
But while this current group of Falcons is cruising, the team's coaching and scouting staff is doing its best to make sure the franchise's future teams are just as promising as its current one. ...


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|One Chord Song
|TABS text only
|Difficulty: undetermined
|return to normal G This is my one chord song. Its easy to sing along. Cause there aint much in the way it change. Sometimes life can be that way. Yea there aint too much i can do with a melody. Cause im stuck in the confines of the single key of G. This is (guitaretab.com)


text:
November 27, 2015
WASHINGTON (AP) - President Barack Obama is heading to the place where the economic meltdown began to argue for stronger government oversight of the finance industry and urge Congress to finish a regulatory bill quickly.
In a speech Thursday at New York's Cooper Union college, near Wall Street, Obama is to outline the need for new financial regulations. The president also is calling on Wall Street to join, not fight, the overhaul effort.
Obama said last week that 8 million jobs and trillions of dollars in wealth have disappeared since the meltdown began in the fall of 2008.
The sweeping regulatory bill represents the broadest attempt to overhaul the U.S. financial system since the 1930s. It faces solid GOP opposition in the Senate.
Click Here to access the online Public Inspection File
Viewers with disabilities can get assistance accessing this station's FCC Public Inspection File by contacting the station with the information listed below. Questions or concerns relating to the accessibility of the FCC's online public file system should be directed to the FCC at 888-225-5322, 888-835-5322 (TTY), or email@example.com.


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Newcomer Kim Freire at 40 Graus Models photographed last week in Rio de Janeiro by Michael Roberts.
Dec 31, 2012 /
Posted in 40 Graus Models, Kim Freire, Michael Roberts, New Faces
I like him. He is the perfect carioca lover boy.
Posted by: Lucius Vorenus | 31/12/2012 at 16:37


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Issues & AdvocacyIssues & Advocacy
Stephanie Spear, Manager of Building Codes Policy
Tel: 202-626-7449
Email: email@example.com
• AIA Policies and Position Statement
• AIA Introduction to Codes and Standards
• ICC Code Development Process
• Codes Evolution Presentation
• Clickable Map! See what codes your state is using!
• Codes
• Codes & Standards Related Continuing Education
• Building Energy Codes Resource Page
• Alliance to Save Energy (ASE)
• Building Code Assistance Project (BCAP)
• Building Owners & Managers Association Int'l. (BOMA)
• Dept. of Energy (DOE), Building Energy Codes Program
• International Association of Building Officials (IABO)
• International Code Council (ICC)
• New Buildings Institute (NBI)
The 2012 International Green Construction Code (IgCC) was published in March 2012 . The AIA has been involved with creating the IgCC since the code development process began in 2009. The IgCC was developed at public hearings with input from experts in code development and enforcement, architecture, engineering, building science, environmental advocacy, government, business, academia and the public. Besides the AIA, IgCC cooperating sponsors include ASTM International, ASHRAE, the U.S. Green Building Council (USGBC) and the Illuminating Engineering Society (IES).
Please visit www.aia.org/igcc to learn more about AIA's involvement in the development of the IgCC and to access special members-only resources to learn more about the new code.


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August 19, 2003
New York City Child Welfare Advisory Panel Releases Report on Administration for Children's Services Family Engagement Practices
The first report of the New York City Child Welfare Advisory Panel was released today highlighting the Administration for Children's Services' (ACS) efforts to involve families in decision-making about children who are in or entering the foster care system. Made up of local and national child welfare experts, in March 2002 the panel was invited by ACS Commissioner William C. Bell to continue the work of previous panels in promoting and maintaining the focus on child welfare reform and system improvement.
During the course of their review, the Panel observed five 72-hour and 30-day Family Team Conferences out of approximately 750 that ACS holds monthly and 10 Service Plan Reviews out of an estimated total of 1,650 that ACS case managers attend monthly. The Panel met regularly with ACS Executive staff and held three focus groups - two with parents and one with frontline workers. The Panel also held 81 meetings with stakeholders from the field including parents and parent support groups, legal professionals, Family Court judges, advocates, front- line and management staff in contract and preventive service programs, the Council of Family and Child Caring Agencies, ACS frontline and management staff, academic faculty and researchers from Schools of Social Work and Schools of Law, union representatives and elected and appointed policymakers.
Commissioner Bell said, "ACS continues to reform and improve the delivery of children's services in New York City and this effort benefits tremendously from the public accountability that an advisory panel provides. Since ACS implemented Family Team Conferencing and enhanced Service Plan Reviews in our day-to-day practice, we have taken great strides to ensure that decision-making for children when entering and while in foster care is a shared process by ACS and all relevant family members. ACS is proud of the improved participation by families at these conferences over the past several years and we are confident that the process will continue to progress allowing us to best serve the children and families we come into contact with."
Within the report, the Panel states:
"Today, guided by the strategies and goals outlined in Protecting the Children of New York and The Renewed Plan of Action, the City's child welfare system is more accountable, children are better protected, ACS workers are better trained, voluntary agencies are more accountable, the services provided are increasingly neighborhood-based and the use of Family Team Conferences and Service Plan Reviews are more prevalent than was previously the case….ACS has developed sound policies around family engagement – case conferencing, visiting – and in this way has taken great strides toward achieving lasting operational improvement in the way families and children experience the City's child welfare system."
Among the specific recommendations, the Panel suggests ACS:
Funded by the Baltimore-based Annie E. Casey Foundation, The New York City Child Welfare Advisory Panel is chaired by Gail B. Nayowith, Executive Director of Citizens' Committee for Children of New York (CCC). Nine other national and local experts serve on the independent panel including Steven D. Cohen, Senior Consultant at the Annie E. Casey Foundation; Jorge Colapinto, Director, Foster Care Project and Faculty in the Clinical Externship Program at the Ackerman Institute for the Family; Dr. Kathryn Conroy, Assistant Dean, Director of Field Education at the Columbia University School of Social Work and Co-Chair of the ACS Advisory Board; Hon. Richard J. Fitzgerald, retired Chief Judge, Jefferson County Family Court and Commonwealth of Kentucky District Judge; John Mattingly, Senior Associate at the Annie E. Casey Foundation and Team Leader for Child Welfare Policy; Ruth Mayden, Director, Program for Families with Young Children at the Annie E. Casey Foundation; Martha Olson, Esq., former President, Citizens' Committee for Children of New York; and David B. Sanders, Director Department of Children and Family Services, County of Los Angeles. Jennifer March-Joly, Associate Executive Director for Program and Policy at CCC, staffs the panel.


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Jaffa drizzle loaf
By Mary Cadogan
Cooking timePrep: 20 mins Cook: 55 mins
Skill levelModerately easy
ServingsCuts into 8-10 slices
If you like Jaffa Cakes, you'll love the moist, fruity cake. It will keep for a week, but it's unlikely to last that long
Nutrition and extra info
- Freezable
Nutrition per slice
- kcalories
- 410
- protein
- 6g
- carbs
- 57g
- fat
- 19g
- saturates
- 11g
- fibre
- 1g
- sugar
- 37g
- salt
- 0.88g
- 140g butter, softened
- 200g self-raising flour
- 11⁄2 tsp baking powder
- 200g golden caster sugar
- 3 large eggs
- 6 tbsp milk
- finely grated zest 1 large orange
To finish
- 3 tbsp orange juice
- 50g golden caster sugar
- 50g dark chocolate
Compare prices
Want to see what this recipe costs at different supermarkets? Compare in one place here:
- Heat oven to 180C/fan 160C/gas 4. Butter and line the base of a 1.2-litre loaf tin. Put all the cake ingredients into a bowl and beat with a hand whisk or wooden spoon for 3-5 mins, until light and fluffy. Spoon the mix into the tin and level the top.
- Bake for 40-50 mins, until golden brown and firm to the touch. Meanwhile, heat the orange juice and sugar gently in a small pan, stirring until dissolved. When the cake is cooked, remove it from the oven and spoon over the orange mix. Leave to cool in the tin, then remove and cool completely on a wire rack.
- Break up the chocolate and melt over a pan of simmering water or in the microwave on Medium for 1-2 mins. Drizzle over the cake and leave to set.
Recipe from Good Food magazine, January 2006
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Comments, questions and tips
This cake was really easy to make. The end result was amazing, it was mosit, orangy & had chocolate on it - what more do you want?? The only thing i found was that after using an electric whisk to mix, the orange zest had stuck to the whisks, so always check them - because you may be loosing essential orangeness!!!!
Lovely. Just wanted to also reiterate that the microwave should be at MEDIUM. It was my first attempt at melting in this way, and I had it on high -- it all burnt & I had to start again (and air out the kitchen!). Also, for non-UK cooks, "self-rising flour" is about 2 cups / 194 gr flour, 2 teaspoons / 6 gr baking powder, 1/2 t salt.
Love, love, love this cake! It is very similar in taste to jaffa cakes, only a whole lot more moist. Have done the topping with and without orange juice - good both ways. Have made it for OH's work a few times due to popular request.
Only point to note is that it takes longer to cook than recipe states but it's highly likely I'm not using the correct sized loaf tin.


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As Sundance moved past the weekend it was fast becoming clear that ... the stars of the festival line-up would not be features but documentaries. One standout was The Linguists, a fantastic little film that follows professors David Harrison and Gregory Anderson as they crisscross the globe on a mission to document languages.... The excitement of these two professors proves contagious, and as the film reveals how cultural shame and colonialism have factored in the loss of these languages, their incredible dedication becomes all the more compelling.
A documentary unaccountably exiled to the non-competition Spectrum section is The Linguists, a fascinating journey with two men who are the Indiana Joneses of language hunters, academics who go to obscure corners of the globe to find and preserve disappearing languages.
Indiana Jones' spirit certainly infects the intrepid heroes of The Linguists. These are bold academics who plunge into the jungles and backwater villages of the world to rescue living tongues about to go extinct.... Director-producers Seth Kramer, Daniel A. Miller and Jeremy S. Newberger's Linguists watches three of these fascinating and at times treacherous linguistic expeditions. The film should perform marvelously on television once it completes a festival run that begins at Sundance.
Two ethnographers run around the world making tapes of people speaking
so-called "endangered languages." Sound like homework? It's not, for these
two geniuses have an adventurous streak, and the two cameras follow them as
they travel the globe, getting people to speak in obscure tongues (some with
as few as one practicing speaker) to their microphones and cameras. Funny,
enlightening and ultimately uplifting, "The Linguists" demonstrates how the
act of recording a dying language can, ironically, bring it back to life.
Évocateur l The New Recruits l The Linguists l Dorm Storm l The Fantastic TwoAmerica Rebuilds II
The New Recruits was featured in:
The Linguists and the adventures it chronicles were featured in:
Dorm Storm was featured in:
The Fantastic Two was featured in:
America Rebuilds II: Return to Ground Zero was featured in:


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Zhengjia International Youth Hostel
Ottimo rapporto qualità/prezzo!
Hello We will keep your room until two hours after your check-in time..........THANKS A LOT!!!!!
Zhengjia Property is one of the most important ancient construction buildups in the city. It is more than 200 years history, with compact framework, precise layout, symmetrical around, evident primary and secondary, Categorized to building masterwork of Qing dynasty, the wooden corridors and color painting. I.e.Four side close courtyard.
The property is a slap-up guesthouse. It was the most frequent get-together district for govemors, officials and commercial giants in Qing and Ming dynasty. There are many important scenic spots arround Zheng jia property. Such as ancient government office place is opposite to us.
There is both Western and chinese food. Many kinds of western-style foods for our guest (such as real Western food, Omelets Salad, Sandwiches, Pizza and much more). We provide local snacks which are very famous in Pingyao, such as PINGYAO BEEF......and you can understand Chinese food culture in our property.
We can offer many services what you need. Because we can speak good English..we will do our best AT YOUR SERVICE!
We offer free pick up service from station. So if you book a room in our property please let us know the number of your train and your arrival time before you come to Pingyao. We will arrange a car to take you to our property on time.
Our accommodation is mainly standard room. We have couple rooms, family suite rooms and deluxe twin and triple rooms. .
All private rooms are equipped with
- Air conditioning
- Internet sockets (free of charge)
- Hot water (24 hours)
- Private bathroom
Wireless internet access in the lobby area and in some rooms as well.
Our rooms are very clean, comfortable and quiet.
Notice for onward travel by train:
Pingyao is a very small, ancient town. Because of this, it is impossible to book hard or soft sleeper train tickets at the Pingyao Railway Station less than 10 days in advance in case you want to book tickets by yourself. Train tickets from Pingyao to other cities such as Xi'an, Beijing, and Shanghai must be booked from the nearest large city, Taiyuan. The Zheng jia property can help you booking your train tickets from Pingyao according to your choice.
We are looking forward to provide people from the world with excellent and very friendly service. We will pay all of our guests a great deal of attention. We do our best at your ervice!
We hope you will enjoy your stay here.
Disponibilità e tariffePer visualizzare la disponibilità e i prezzi, seleziona le date e fai clic su "Aggiorna date"
Ostello Servizi & Politiche
- Reception 24 ore su 24
- Sicurezza 24 ore su 24
- Aria condizionata
- Bar
- Noleggio biciclette
- Parcheggio per biciclette
- Prima colazione non inclusa
- TV via cavo
- Telefoni a scheda
- Sala comune
- Cambio valuta
- Servizio fax
- Accesso a Internet gratuito
- Parcheggio gratuito
- Fussball
- Sala giochi
- Asciugacapelli a noleggio
- Docce calde
- Accesso a Internet
- Offerte di lavoro
- Biancheria inclusa
- Armadietti
- Deposito bagagli
- Discoteca
- Nessun coprifuoco
- Terrazza
- Parcheggio
- Bigliardo
- Servizio postale
- Luce per lettura
- Ristorante
- Cassetta di sicurezza
- Travel Desk per i tour
- Distributori automatici
Politica di cancellazioneQuesta proprietà ha una politica di cancellazione di 1. La mancata cancellazione entro questo intervallo di tempo si tradurrà in una penale pari alla prima notte di pernottamento.
IndicazioniMostra mappaNascondi mappa
Outside of railway station.go straight and turn left at the frist crossing ,then go through the West gate on the West street.then go along the West street and turn right at Shaxiang street entrance.go along the Shaxiang street and turn left at Xihujing street entrance.go straight and go through small city tower on the Yamen street and you can find Zhengjia property at your right.


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Miss MHHS for the Class of 2013 is Marie Kressin. Mr. MHHS is shared by Alex Hagaman (left) and Blake Griffin, who tied. Each will receive a $1,000 scholarship from Mountain Home Education Foundation. Contestants for Mr. and Miss MHHS were selected by the faculty based on students' high school achievements and several interviews. The faculty considered school spirit, school involvement, academic achievement, leadership, career goals and attitude when selecting these students. First runners-up are Hannah Chapman, Emma Gist and Trevor Baugh. They each will receive a $500 scholarship. Second runners-up are Hannah Blevins and Edward Lopez, who will each receive a $250 scholarship. Molly Morgan, Mountain Home Education Foundation executive director, recently presented the scholarships.
- Filed Under


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the midst of all the hoopla about much more important things,
a news item flashed by early last week: The Authors Guild
was suing Google. At the intersection of the Internet and
copyrights, the rubbers hitting the road.
Google made the mind-boggling announcement some months ago
that it had reached agreements with Harvard, Stanford, the
New York Public Library and a few others to scan the entire
contents of their library collections into a database that
would be accessible online. Google, as you probably know,
was started by a couple of college kids in 1995 who figured
they could make a better Internet search engine, and did.
Google now accounts for the majority of searches on the Web
and has bazillions in the bank, and its corporate mission
statement is to make the worlds information accessible. Google
thinks big and is serious about its mission statement.
Googles plan is as follows: Put these libraries collections
into a database. When someone puts a search term into the
database, a list of books containing that search term will
be displayed. Books that are in the public domain (for which
copyright protection has expired, or never existed) will be
freely accessible. For books still protected by copyright,
the user will see the search term and a few sentences of text
around the search term. Google has announced that any copyright
owner can pull a work out of the database for the asking.
After months of negotiating, the Authors Guild (supported
by a host of publishing and writers groups) pulled the string
and went to court to stop Google, claiming all kinds of horrible
copyright infringements.
This is the latest in ill-advised shoot-yourself-in-the-foot
lawsuits brought by organizations claiming to represent creators
that, if successful, will hurt creators more than help them.
And, given existing legal precedent, the case looks like a
horse race.
There was a case a few years ago in California in which an
online-image search engine was held not to infringe the rights
of the creators of the images. The court ruled that the display
of little, low-res, thumbnail versions was a fair, legal use
of the images. The shrinking of the original images was transformative
and didnt compete in the marketplace with the originals.
(In fact, the thumbnails linked a user to the original on
the Web.) This is very similar to what we have here with Google.
Then there was a case a few years ago in New York where a
company loaded thousands of CDs into a database, and allowed
folks who could show they already owned a particular CD to
listen to songs from that CD over the Internet. Nix, nix said
the court. Copying a work into a database for a commercial
purpose was infringement. This is very similar to what we
have here with Google!
Googles really not doing anything different than its been
doing for 10 yearsthat is, pointing people toward information.
Its the extra step of putting that information into machine-readable
form that seems to be the rub.
One can only wonder what the Authors Guild is thinking here.
Someone doing a search will get the name, author, and publisher
of the book the in which search term appears, and a few sentences
of the text around that term. In the vast majority of circumstances,
if the hit looks promising enough, the user will seek out
the entire book for the entire context of search result. Next
to a search result, you can be sure there will be a link to
booksellers. Click, click, buy. For most books out there,
this will be the best marketing tool ever devised, and it
wont cost the authors and publishers a dime.
But hey, in the blinders-on view that all large copyright
owners seem to have, its copying. Copying bad! Ugga, ugga.
Tape bad! Disks bad! Photocopies bad! Computers bad! Libraries
bad! Mine, mine, mine! Google should win this case, and I
think it will.
Meantime, Googles got some other fish to fry. Remember a
few years ago, when work crews were feverishly laying bright-colored
cable off big spools into ditches all along every expressway
you drove down? Much of that was fiber-optic cable put there
by the WorldComms and Global Crossings of the world, companies
that hardly exist anymore because, well, the CEOs are all
in the hoosegow. Googles been quietly buying up a lot of
that cable, along with huge amounts of space in telecommunications
buildings in big cities, where telephone and Internet companies
put all their stuff.
It sure looks like Google is going to have its own Internet
network to interface with the one weve already got. Whats
more, its quite possible that Google is looking to offer
free Wi-Fi Internet access everywhere it can. Stop and think
about that. Free Internet for everybody everywhere. The only
downside will be that youll likely have to open to a Google
page, and see a couple of links to Google sponsors when you
do a search. Exactly like you probably do right now. Adios
AOL! Adios Yahoo! Adios Road Runner!
Oh yeah. And Google just announced that its tripling the
size of its searching capabilties. Tripling. Just like that.
Rapp is an intellectual-property lawyer with offices in Albany
and Housatonic, Mass. He teaches art-and-entertainment and
copyright law at Albany Law School. Contact info can be found
at www.paulrapp.com.


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Making a big splash....
May0420124:50 p.m.
Hello everyone. Sorry it's been a long time, but I've been very busy and so much has happened. So here's a round-up. It was The Big Splash at the end of April. This was my kind of gig. All the things I love doing, getting people active, making it fun, inspiring people to swim and raising money for charity. What more could I ask for? It's a partnership between the BBC and British Swimming to inspire the UK to get into the water. Thousands of people around the UK will make a Big Splash this weekend, by swimming to raise money for charity. A record 645 pools will host fund-raisers, swimming a Big Splash Mile for Sport Relief, or one of the traditional Distance Challenges as part of the 25th Swimathon Weekend. Money raised by Milers will be spent by Comic Relief to help people living incredibly tough lives in the UK, and across the world's poorest countries Yes!! Come on all you swimmers!
I had the good fortune recently to get tickets for the home legs of Chelsea's Champions League games against Benfica and Barcelona. Despite all the team rivalries at home, this was a chance to support a British team in Europe. I put the fact that they won both games and progressed, down to fact that I am their lucky charm!!! Well my friend Emma who works at Chelsea FC says that her husband Terry and I are the lucky team!! We all have superstitions. So on that basis, I am waiting for the tickets to the Final. Frank, Didier, come on boys, you know you need me there!! They were a couple of great games and a fantastic atmosphere down at the Bridge. It's amazing how the team has turned it around since the new manager has come in. Good luck in the final Chelsea.
Now to birthdays and firstly my nephew Oscar. How excited was he about being 6? Well he loved the attention and all the presents!! For me it was all about the CAKE!!! My sister had organized a football party for all his friends, the only bad thing, adults could not join in!!!! How ageist can you get? The second birthday belonged to my best mate Emma. I've known Emma for nearly 30 years (how did that happen?) I know I don't look that old! It happens to us all I guess. I spent the evening with Emma and a few friends at her house with some great food and party games. And can I say a big thank you to Terry for cooking a fantastic meal, because if it was left to Ems, I'm afraid it would be; "Beans on toast anyone?" Happy Birthday Oscar, Happy birthday Em……
Now on a different note I'm an Active Face. So, what is "Active Face" I hear you ask? Well it's a subject and an initiative which is very close to my heart. It is a community based Health and Wellness membership programme that is out to change the face of fitness in the UK. It's about fun, fitness, family, friends and affordability. It's open to anyone, regardless of their level of fitness. And it offers members the chance to get fit and active 'just at the bottom of their road'. The program focuses on local communities, offering outdoor and indoor activities, using schools, community centres, sports grounds and public spaces. No more gyms; no more Lycra; no more 'no pain, no gain. No more high health club fees with annual contracts. It is for people who like doing things with their friends and family. People who want to have fun while they get fit, people who want to bring up their children to recognise that being fit and active will add so much to their quality of life.
Active Faces is about bringing local communities together; increasing the health of those communities; using the facilities available in those communities and offering people the opportunity to build sustainable, profitable businesses. I love this programme, as it should act as a feeder system to all the organized sports facilities but gives everyone a chance to try some activity, no matter what level of fitness.
I also had the chance recently to go back to my roots. My nephew Oscar goes to the same Infants that myself and my sisters went to (Bournes Green Junior School), so he has quite a lot to live up to. Although they dug out an old report card and apparently I was always getting in trouble. Hmm… something to discuss with Oscar when he's older. As it's Olympic year and I spend my time trying to inspire kids to get involved in sport, I jumped at the chance to go to my old school and talk to the children. First the Infants, then the Junior school. The children are really excited about the games coming to London and had so many questions to ask. It was fantastic to see so many excited faces. I remember when I was younger, how big the school seemed.
I was also privileged to be asked to open the new clubhouse at Thorpe Bay Tennis club which I was happy to do in my old home town. Although, it prompted my mate Andrew Castle to ask if there were any swimming pools he could open! And to finish off the weekend, I had reunions with several of my old swimming and school mates. I had not seen Adam, one of my oldest friends from my swimming days, since he moved to America about 20 years ago, so we had loads to catch up on. Another old swimming friend was James Ley, and he came accompanied by his wife and 2 boys. We ended up playing football in my sister's close. Boy did that bring memories back. And then there was my old school buddy, Lee Vellerman. He used to keep me on the straight and narrow, although when we took to the golf course, I could keep nothing straight!!!! It was great to see you all guys… let's not leave it so long next time. Have a good week…..
Comments (3)
Tofu_G 'I think your absolutely hot! Please can I have your babies! Lol' added 1st Aug 2012
Laura_ 'Hahaha that's funny Tofu. You're very forward! Hehe. x x' added 30th Sep 2012
Keith_R 'Hi. You have a marvelous record in sprint swimming. How is it possible to follow your kind on mixed training in a swimming club when all the training seems to be long and slow and often?' added 25th Oct 2012
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Cloud customer service software57 Write a review
Faith Spradling, Lead Customer Support Specialist at Phobio
My company works with telecommunications companies all over the world. We currently have offices in the United States, Canada, Italy, Australia, and Germany. When our customers do not need to utilize our immediate LiveChat service they create support email tickets through our ZenDesk program. I am immediately notified of all incoming requests for support which allows me to quickly respond to the needs of our customers. There are lots of integrations and the reporting/analytics allows me to keep track of how we are doing compared to the industry standard. Since we are an expanding company ZenDesk has allowed us to constantly meet our customer demands without the normal growing pains.
Pros: The pricing is extremely affordable for both large and small business- depending on your specific needs. Customer support staff is always available and eager to assist. Detailed reporting and apps integrations are added bonuses. Ability to add tags and even group ticket. Manage client needs quickly and with ease.
Cons: I have not had an issue in over three years of using ZenDesk. There have been many updates and additions to the program and each of them has been beneficial to my company and customers. I have no doubt that if I do have an issue, complaint, suggestion- that the support staff will be right there for me.
Rating breakdown
Ease of use
Value for money
Customer support
IT Support Engineer/System Operations (Consumer Goods company, 501-1000 employees)
Zendesk could be great as a customer service tool however we use it as a Help-Desk IT tool. The forms do not work as well as I would hope mostly because the form information does not come across in the body of the ticket rather it's all on the side and not easy to read. to be able to really automate and customize anything you need to purchase extra 3rd party apps and add to the already high cost of Zendesk. In my opinion it might be best to find something else or at least extensively test everything.
Pros: interface is easy to use, knowledgebase works ok
Cons: Forms do not work well need 3rd party apps for automations cost
Rating breakdown
Ease of use
Value for money
Customer support
Aaron Michalove, Director of Information Systems at Texas AirSystems
Excellent platform for helpdesk. Internal and external customers will love it.
Pros: Intense KB. Public discussions. Great helpdesk tools to manage issues and see team metrics. Surveys. Email threading. Mobile app.
Cons: Could improve integration with internal Knowledge Base and problem resolution. (Eg metadata/key work matching to suggest answers)
Sara Rose Harcus, COO at Hüify | Inbound Marketing | HubSpot Pro
Zendesk was used as the primary "support" comm after the launch of an app I was involved with. There were very few complaints about the ease of use or glitching during the hectic hours after the release of the app. Overall, this was a well-priced help desk solution for a small team managing very general feedback/support questions about a mobile app.
Pros: Any member of the team was able to begin using it and answer questions, so a huge pro is ease of use. The pricing was ideal for what we are looking for.
Cons: For enterprise SAAS, it might be more expensive than what we used it for, but you get what you pay for, so that shouldn't be a deterrent. Support is one of the most crucial elements of a business and I would pay for the more expensive packages if needed.
Rating breakdown
Ease of use
Value for money
Customer support
VMUG Leader (Information Technology and Services company, 1-10 employees)
Zendesk is a great SaaS helpdesk, quick to deploy, easy to maintain and easy to use. While I have had experience with other competitors as well, Zendesk hits the right price point and is easier to configure/deploy/change than other products I have used. Zen desk provided us with great value as we can use the iOS and Android apps to stay up to date while in the field.
Pros: Easy to 'brand,' configure, setup custom menu selections and knowledgebase for easier user self service. Great reporting tools too.
Cons: While SaaS based anything has an initial learning curve, this one is relatively quick to master. Technical Support is very quick/helpful when necessary too.
Rating breakdown
Ease of use
Value for money
Customer support
A verified reviewer
We've been using zendesk for a little over a month now. We're still on their $1 plan and are happy so far. It has allowed us to manage our customer service in a much more organized manner and things don't fall through the cracks. I'm sold!
Pros: easy to use from the get go and keeps everything organized
Cons: nothing I can think of
Rating breakdown
Ease of use
Value for money
Customer support
Graham Pocta, IT Manager
I've looked for replacements for Zendesk several times because I would like to add a little customization, but nothing really meets Zendesk in terms of basic functionality and ease of use.
Pros: Really simple to get started. The site has been very reliable with only short outages in the 4 years I have used it.
Cons: The reporting functionality for "time to first reply" is frustrating -- even if an agent initiates the ticket, a public reply still has to be made to stop the timer. It messes up a lot of our metrics.
Rating breakdown
Ease of use
Value for money
Customer support
Christian Cormier, Consultant technique/ordinateurs mobiles
A lot of people use Zendesk and some big ones... I just add a ticket opened from Lenovo and they are using it! Starting from 1$/ month you won't find anything cheaper for what it offers. It gives your business a professional appearrance.
Pros: Cheap, easy interface, good customer support at Zendesk
Cons: Nothing yet. We all want more for cheaper but in this case i will pay the 1$
Rating breakdown
Ease of use
Value for money
Customer support
Director of Operations & HR (Computer Software company, 51-200 employees)
ZenDesk allows your IT team to log, track, complete, and report on all IT issues that are happening within the organization. The simple "Submit a Request" url allows the user to submit a ticket. Most of our employees have added it to their desktop bookmarks so they can access it easily. No bells and whistles, but gets the job done with ease.
Pros: Great for tracking and holding the IT team accountable. Simple and easy to use.
Cons: For what we need it to do, there aren't any cons that I can think of.
Rating breakdown
Ease of use
Value for money
Customer support
Technology Manager (Restaurants company, 1001-5000 employees)
Very happy with our Zendesk purchase. We initially purchased it for just a help desk. With all the built-in functionality we can now tie in our remote desk top utility as well as tie in the system we use for our asset management. Very pleased with how easy it has been to get set up, get it up and running and how easy it is for our internal staff to use. There wasn't any training required and everyone has been using it flawlessly.
Pros: We are able to tie in our asset management and remote desktop utility
Cons: I haven't found any flaws.
Rating breakdown
Ease of use
Value for money
Customer support
Raghavender Rao Jitta, Founder & CEO at CrunchPrep
After using Zendesk, our average response time for support requests has reduced by 52% and overall customer happiness has improved by 12%. Also, since we are an existing Zopim customer, we felt right at home with the user interface and the Zopim + Zendesk integration is just pure genius. Our support team can create tickets on the fly during conversations with our customers by just clicking a single button. Now, that's convenient. In fact, after using Zendesk, we saw fewer premium cancellations and an increase in trial to paid conversion rate. We didn't do anything different earlier except that we started using Zendesk. Our awesome support team now have the right tool to support our super awesome customers. To sum it up, it's simple, easy and just works perfectly well.
A verified reviewer
This is not business friendly. Pricing is way to high and they put this 1 dollar service that comes with nothing.
Pros: Nice service if your a fortune 500 company.
Cons: The price structure is developed by some MBA guy. Its an online platform people, get over yourself.
Brad Sorock, Entrepreneur US/AU
I know the say 40,000 customers, but I question how many are happy. We're small, we manage under 10 websites that need unique customer service emails. We have a few agents, some need to see all sites, others just 1. We just wanted basic email tickets from inbound email, assign to the right person, reply, all syncs up... not too much to ask. We're about 4 months in, and its been a pretty horrible experience. While customer service does answer the phone at Zen, getting the same answer twice is rare. You basically need a PHD in Zen and very few, even at the company have it. I suppose a large company pays them to do it or has a dedicated IT Zen guy on it and gets his own PHD in Zendesk. But we're small (under $10M). I gave it 2 stars, as the staff is very nice, and eager to help. And they do claim they can do it. We're pretty savvy, and figure most things out. Zen got close, but really, they're not for the small company like us. I didn't like that they bait and switched us with free live chat, and 2 weeks after, they asked us to pay for it? odd. We were thinking of using the phone system, but I can't review that as we couldn't even get the email ticket system to work, so I just don't trust it. We lost thousands in sales with lost tickets. At one point, they had marked days of emails all as spam that were legitimate emails.
Pros: Friendly customer service
Cons: Too many to list and complex issues.
Rheadel Pamintuan, Technical Support II at Cloudstaff
Zendesk is a friendly tool for our ticketing system to support our clients and customers. I provided 5 stars for my rating because I don't have any issue using the application.
David Guerrero, Director of Operations at Verso Networks
With the countless hours chasing tickets and maintenance's there is a new way to manage tickets. As a service provider and network engineer when it came time to determine what system to use for tracking customer support issues I knew there were a lot of choices. I looked into ticketing systems I have used in the past that require a lot of support and local maintenance and found a few light weight systems that I could install. I searched for ticketing systems and found a list that included Zendesk. Curious about the name I went to the website and in two clicks was signed up, set up, and ready to take tickets. Testing the system and running with "test" tickets, before I knew it I had set up my entire system for two ticketing systems and was ready for taking calls. My customers were going to be updated via emails directly and I received notices 24/7 of any tickets created. This fulfilled all of my current needs but I was looking for a robust option for the future when the business takes off and I have a few more agents working with me, or a hundred. This system has already proven that it can grow with my needs as I have just upgraded my services. We are more than satisfied with Zendesk and it support and training as well as its social media links, which helps us stay connected to our customers.
Pros: Quick set up. Easy to begin the process of setting up a help desk system. Nearly immediate results for customer notifications and for internal email notifications.
Cons: If your not connected to the internet you don't have access. You have to purchase second level of service in order to gain access to customer lists... a very powerful tool.
Kenny Schiff, Technologist, Entrepreneur and Founder of T2 Technical Services
Zendesk levels the playing field for smaller businesses who want to keep track of open issues through their lifecycle. Even at lesser subscription levels, one has access a very deep feature set that allows us to handle support like companies who are 100x our size. We had previously relied on Netsuite and before that Salesforce.com for our "ticketing" system and Zendesk has allowed us to shed significant cost, but retain a professional presence from a support perspective.
Pros: * Inexpensive * Easy to implement * Very easy to use * Flexible and customizable
Cons: None
Director of Customer Success, Partner (Computer Software company, 2-10 employees)
As a person who manages support at my company, I try modeling my support after Zendesk's. The service is great, the product is awesome, and they have an extensive help centre to help answer any questions. The ticketing service itself is intuitive and easy to use. Would definitely recommend Zendesk.
Pros: Easy, simple, flexible
Cons: Sometimes unclear when emails get send upon changing ticket status
Pierre Clouthier, President, Progeny Genealogy Inc.
I am really happy since using Zendesk. I actually look forward to getting support tickets! I develop & sell software to consumers. I use support techs who work out of their home. It's not always easy bringing them up to speed on some of the more complex technical issues. We used to use straight email. I did not get to see what my employees were telling customers, so I couldn't monitor the quality of service, and give the employees training when required. Now I can see what they are saying, and I can jump in and assist in some of the more complex cases. When I answer support tickets, I am more motivated to give detailed answers, because I can refer my employees to my replies, and they can learn. Now that we all share access to the pool of support tickets, we can give more prompt replies, and customers get faster service. Customers are much more forgiving when they see answers in minutes instead of hours or days. When a customer is thinking of buying and sends us a question, he is more likely to buy if the answer comes back in minutes, and he is still in a buying frame of mind. I love being able to tell at a glance the status of all our outstanding support issues. The Markdown codes enable us to use typographic features to better lay out out replies, making them clearer and more easy to understand. I like the email format that Zendesk uses. It is the most natural and convenient way to communicate with customers. I like that customers don't have to sign into a ticket management app if they don't want to. We tried using a Support Forum so that customers could get access to all past support answers. That did not work out, as some disgruntled customers left nasty and overly negative comments for all to see, which would discourage prospective customers. I am going to tell all my software developer colleagues about Zendesk. Now if you could add Tables to the Markdown code, Zendesk would be beyond perfect.
Pros: The Infusionsoft integration is fantastic. One click and I can tell what my customers are contacting us about. (We make a dozen different products. They think we can read their mind :o)
Cons: Sometimes the Infusionsoft app loses the link. I have to Sign Out & log back in. No big deal.
Arley S.
A problem I always encounter with Zendesk is that it doesn't pick up existing users and I go to create the user and it does not allow me to create their formal name to their email. It is a glitch in the system. This should be automated. Also, we need a way to automate macros with the information that we input into the left panels. We need to see more improvements Zendesk! You are lagging behind!
Rob Reynolds - COO OSIA Medical
Thanks for making this product, not only great, but also available for start-ups like us! When you're just getting going, you find most "necessities" are simply out of reach. It's nice when someone like Zendesk puts you on equal footing with the "big guys" with something as critical as customer support. Much appreciated.
Alaa Hamid
Excellent product, can't imagine how we could have managed our customer support without it.
There have never been as many ways for a customers to reach you. Twitter. Facebook. Quora. Blogs. Email. For some organizations, this has presented a challenge when it's really an opportunity for positive interaction. Bottom line: you need to be wherever your customers are. Because if you're not responding to a tweet, your competitor will. If your support system doesn't centralize support requests into a unified ticket system, it's obsolete. Agents don't have time to worry about monitoring 10 places at once! Zendesk is one example of software that does it right - connecting all your customer conversations, regardless of where they're happening.
We have been using Zendesk integration in our product for 2 years. Zendesk shut down an API we were using with no email warning to us because our "usage levels didn't hit a certain threshold". They send us advertising spam every month, but didn't bother to include the fact that the API was being shut down. It took 3 days to get the beginnings of a response from Zendesk. At no time did they apologise.
Pros: None
Cons: This caused us difficulty with our own customers.
Sharique Muzaffar
Versatile, Easy, Simple, Fast, Good Look, Excellent ,outstanding and many more....
Pros: - Easy to Use - Big improvement - Stable, never hanged in last 8 months. - Fast -SLA improved because of zendesk.
Cons: None
Zendesk has been a great solution for us, simple and easy to use.
I am dazzled by the versatility and accessibility of this superfluous customer service system.
Pros: Easy to use and understand, useful when communicating with customers, permits customers to feel as if their needs are being taken seriousily
Cons: I don't like when the user guide connects with the ticket system and doesn't permit access (routes me) to the ticket system.
Des Foley
I have been using Zendesk for a year and a half, since changing companies,my former employer used LANDesk, which was a big and unwieldy beast, that often froze or crashed. I really like the fresh and open look of the Zendesk application and I really like the approach and ethos of the company as a whole, it is rare enough to find a company that seems to be genuinely committed to it's clients and they give off a real fun vibe too. The system Is reliable and highly customizable, and on the rare occasions that we have contacted the support team, they have responded very promptly and dealt with our issues efficiently. I would highly recommend zendesk,especially for any small to medium company looking to scale up their support system
Pros: Reliable system, friendly,human touch. Adaptability
Cons: None.
Helen Bailey
Zendesk is an excellent interface for our customer service needs, it is extremely easy to set up and use and the support from the team is fantastic. Highly recomend
Pros: Easy to set up, easy to use, customers are happy and so we are happy
Cons: Would be nice to have more flexibility with the account packages and be able to mix and match the services we need to support our customers more.
I have watched Zendesk evolve over the last couple of years from becoming a great product to an absolutely outstanding product. Our workflow has been reduced which in return gives us more time to focus on our customers needs. Happy customers equals more business. Would be lost without you Zendesk. Take a pat on the back guys
Pros: - Easy to use - Always improving - Integration with 3rd party apps - Great apps for mobile/tablet - Detailed analytics
Cons: None to think of
Todd Eccles
We have been customers since 2009 and have absolutely loved the ease of use and focus that Zendesk has given us. We just hit 10,000 support tickets and are throughly happy with them.
Pros: Simple to use, easy interface and the memorized views are awesome.
Cons: they rolled out a new help desk that is very hard to log into with crazy password requirements.
I've worked in various IT organizations for over a decade and used many different ticket tracking software packages. We've used Zendesk here for about 3 years and it's been my favorite to use. It's easy to set up use, mobile, and low cost. Customer service has been easy to contact and very helpful. They've also been great at feedback and follow-up on the rare occasions there have been issues with their software.
Pros: Easy-to-set up, easy-to-use, mobile, low cost, stable and great application up-time.
The new UI introduced in 2013 is great. It creates a really easy workflow and has a lot of smart features, like the ability to have multiple ticket tabs open at once. We've also been able to set up additional workflows, like allowing our users to email a ticket and have it converted automatically to a ticket and automatic responses. We also recently started using the Help Center tool where you can create your own knowledge base portal for users. It's a fairly good solution compared to the rest of the market, but is pretty new so we are eagerly anticipating new enhancements that would make it much easier to administer.
Pros: Clean interface Smart workflow and queue options, including tagging and classification options Built-in help center options Automatic and built-in reporting options Decent price Fairly good app store for add-ons
Cons: Very strict password requirements frustrate our users. In some cases, it prevents people from logging into our support portal.
Ferenc Bartha
At Tradeshift we're revolutionizing business interactions. That cannot be done without an outstanding support service. We use Zendesk as our support software partner since we want the very best for our users and customers. Our support teams live, breath and sleep in the Zendesk interface - and they love it. It provides us with all the support functionalities that a professional cloud based support software can provide, and more. It allows us to customize our end-user and agent facing interface completely, so that we can provide the best experience to our users. We love Zendesk, and would recommend it to anyone.
The title says it all. Really great support system. Always making enhancements to the application. Very easy to train people to become agents.
Eli Winderbaum
2 years ago we had 0 customers and now we have 22,000. We implemented Zendesk at the beginning and it has allowed us to scale at an amazing rate. Couldn't have done it without you guys!
Pros: Always innovative, software is rock solid, no downtime, rarely encounter a bug. Support is great
We saw an immediate commercial impact when we integrated Zendesk – time savings, cost savings and a powerful way of benchmarking how we support our strategic partners. We're very impressed
Pros: Cloud-based software Customisable solution with APIs to extend functionality Reporting feeds into Service Level Agreements (SLAs)
Bo Blangstrup
Zendesk annoys me every time I have to answer an assigned ticket. It starts from the time i click the link; already there its annoying by being very slow to load up the ticket. Also instead of showing attached images inline, I have to click on every image to open it up, usually to find it is peoples email signature images. And when it finally comes time to answer the ticket, half the time it wont let me send the response. Instead it just sits there. At least it saves it somehow, so that when our customer service people ask me the next day why I didnt respond to a ticket, when I go back to the ticket my response is usually still there and i can retry sending it. About the only positive thing I can say about Zendesk is that it beats the shared gmail folder we used to use before.
Pros: - Beats using shared gmail
Cons: - Slow loading - Poor UI(doesnt show attached images inline, have to click to open) - Often times responses wont get sent, and you have to push send several times and/or try to close browser and open ticket again, which is a slow process
Shawn Smith
When you run a web design business that's as large as ours, you inevitably end up with customers needing help. Most of the time they don't really need much; it's usually some small niggling thing that they can't quite figure out. Previously, we had to search through all of our emails and contact forms to find the answers and fulfill these queries. Now that we've got Zendesk and it's all in one place, our lives are a lot easier. It's been an amazing time saver
Without expertise or knowledge... in 1 day we created our support page.
Shenzhen Knives
We're a small company without in-house developers, so we were looking for a service that would require minimal integration but look professional
Pros: ease of integration price ease of us customizable
Cons: search function is a little clunky when searching for old tickets
A must have for any customer oriented business. Genius and easy to use!
Pingwell Inc
ZenDesk stopped service without because of glitch on their end so I end up with 2 day of tickets LOST! As result bad customer reviews. Zendesk agent refused to offer any compensation! Very frustrating.
Zendesk is a good service. I recommend it to everyone ;-)
Brent O'Pry
Zendesk has many tools and customizations that can help any company provide world class customer service. While it is very powerful and robust, it is easy to implement and learn. Show your customers how much you appreciate them. Get Zendesk now!
Allen Miller
I am going to keep this brief. At AMCC we choose products and services first based on functionality and second based on value. Zendesk is tops in both categories.
Betsy Richter, VP Support at Kavi Corporation
Kavi sells our own SaaS application suite to standards organizations seeking to manage their standards process, increase engagement, and achieve consensus faster - so we were already pre-sold on a SaaS model for our own customer support team. We adopted Zendesk on a month-to-month basis to 'try it out' in May of 2009. Zendesk quickly became core to our support operations, and we've expanded our use of Zendesk to include account management, custom production requests, and collecting/managing feature requests from our customer base. We use Zendesk forums to share support tips, future product updates, system availability news, and are currently building our own 2.0 version of a Knowledge Base to share with our customers. Along the way, I have a suite of tools that lets me evaluate/measure how effectively we're supporting customers (backed by the free GoodData integration that comes with our Plus level account) - plus the entire team at Zendesk have turned into an extension of our own small team to help us solve problems or extend the product into other tools/services we use to manage software development. (JIRA, Salesforce, etc.) That's why we're now on an annual contract with Zendesk, and why we're happy to host the quarterly Zendesk User Group meetup here in our offices in Portland, Oregon. In short, we LOVE Zendesk.
Alberto Guzman
This product is good and simple. It works like it should be, but recently ive found other tools that do the basic features i need in much better price. I have the limitation of the 3 users in this platform and im thinking to switch to another platform when i hire the 4th agent...
Paul Benson
Zendesk tailors to everything a business needs to keep customers happy!
Brian Noble
It is easy to get up and running and provides for great functionality at a very reasonable price. The people at Zendesk are fantastic, very warm, open, & helpful.
I have used Zendesk for a couple of years now as a ticketing system for my technical support business. It has been amazing for us! It is incredibly robust, and very affordable for a small business. Our company of 3 has the ability to use the same ticketing system that enterprise companies use. I HEART ZENDESK!
We have enjoyed our time with Zendesk.. Looking forward to moving up a plan with more agents. Customer service is the name of the game
We've been using Zendesk for 3 years with great success. Ticketing is well taken care of, with great feedback to customers and easy management of support cases. The Forums provide easy to set up knowledge management with sufficiently granular access restrictions for individual customer segments. We love the solution for a small company. As we grow, we are finding pricing for a growing organization to be somewhat of an impediment, as it jumps from VERY reasonable for small orgs, to VERY expensive without any transition. This is the only reason for our four rather than 5-star rating. keep up the good work and do some more thinking on pricing, all you Bhuddas.
Brady H.
I've been using Zendesk for a couple of years now to manage support tickets for a small web service I operate. As a small company that lacks a dedicated support team, it was very important to me to find a support solution that was very professional but also easy to set up and manage for anyone in the company handling support issues. After dealing with custom installed options that weren't super reliable, I decided Zendesk was worth a shot. Managing support tickets has been problem free since I made the switch. And managing tickets when I'm on the road or in between meetings is made easy thanks to the solid mobile app options (I use the iPhone and iPad apps). Seriously -- it's rare that I say this, but everything about Zendesk is amazing. From the front end website, to its own support and documentation, to the interface, etc...it just works. And it works exceedingly well. As my business continues to grow, I know Zendesk will be there to grow with me. If you're looking to get a support ticket system up and running in a few minutes, take a look at Zendesk. It's awesome.
We have been using helpdesk software for about 3 years and as a small business owner, I turned to Zendesk for the past 12 months. It enables us to maintain a customer-facing solution that is economical, scalable, and well suited to our available staffing It helps us keep the lines of communication open between technical staff and users. The interface for technical staff is easy to use and supported on multiple platforms. We rely primarily on e-mail exchange with our users, and that works very well to keep them informed of progress.
Nick Foster
I've been using Zendesk as an admin for about two and a half years now. In that time it's come on leaps and bounds. The best features are the macros which allow the cookie cutter responses, the forums to help users do some self-help and just recently the ability to record a screencast and attach it to a ticket - this has been a real bonus. The worst features are there is a learning curve and seems like no best practice so you do have to try things and then make changes. Also the tagging system to tracking tickets can be to free-form and therefore hard to get meaningful results from. Overall though it is definitely much better than a lot out there and compared to using just email it's fantastic.
We switched from SalesForce cases to Zendesk 16 months ago. The thing we were giving up was the ability to easily look up customer account information. Now with the new integration, we can push whatever fields we want (even custom ones) to Zendesk so our agents don't ever have to leave our Zendesk system. My only gripe is that the initial search lookup can be pretty slow (up to 10 seconds to load data), but I suspect this is more on the SalesForce side as opposed to something Zendesk could optimize.
Pros: email integration
Vera Tinnin
Zendesk is a cloud-based customer support and help desk ticketing system. It doesn´t require any download or installation and you can start communicating and chatting with your clients right away. The software offers two special features: First, clients can monitor the progress and changes of their issues. Second, Zendesk´s self service support, where clients can help each other through an online community. I think that the application is particularly interesting for small businesses because of its simple set. The pricing system is reasonable. The cheapest account costs only $ 10 per month which makes the tool accessible for small companies with a low budget.
Pros: Easy to use, customers can monitor issues
Cons: Since Zendesk is a software for enterprises with limited budget, the customer service capability is good but limited.
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I only remember the two groups because of my humanities teacher in college. He was Iranian and always said when somebody screwed up "the Shi'ite is about to hit the fan"!
Originally posted by AndrewTB
Scored an 83. Embarrassed to have missed the one on two major islamic groups in Iraq. Lets just say I got the size of groups wrong.
Also missed the one on whomever leads the Federal Reserve Board.
[edit on 7/26/2008 by AndrewTB]
Originally posted by Zepherian
Which is wierd because the older I am the dumber I feel.
Originally posted by missvicky
91% Here.....missed Kosovo.
Too focused on US I guess. Fun thread! Thanks!
Cool, that made my day. 12/12. I guess I should though since I'm an International Affairs major.


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