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The flyscreen tension has gone on the door of my Bailey Pageant Series 6 Burgundy I see you supply a Spring for Remi Care Door Blind Ref 242174 Is this the part that I need and how easy is it to fit many thanks peter maddock
Yes, this is our part 242174.....
Added: 04 Jun 2014
Brian Ramsden
I have just changed from a pre 2004 motorcaravan, where I used calor propane and camping gaz bottle with their own regulators, to a new 'van with a fixed 30 mbar regulator. I therefor need to buy a 1 metre pigtail to connect directly on to each of these bottles and on to a Gaslow autochangeover head (product 01-1755). Can you supply these pigtails and the changeover head please?
The changeover valve is our part 228075. The pigtail hose for propane will be our ref. 232220 (750mm long but should be sufficient). The pigtail for the Camping Gaz bottle will be part 231188 but you will also need adaptor 216921 to connect the hose ....
Added: 01 Jun 2014
David Read
hi, i have a thetford 200CWE in my Abbey540 expression 2008, 1st changed the switch just 3 days ago due to it not working at all. that sorted a few mins later the flush stopped!! the old pump was removed and a new pump fitted but when the switch is activated there is nothing only the click of the switch. the pump does not run. there is no current to the wiring to the pump and to the switch, the fuse is good, and the battery shows that it is ok and charging well. the pump has been tested on a 12v battery and it whizzed round, could you throw any light on this pls. It seems to make no sense as all, was ok. then as soon as the wiring was cut to attach new pump it wont work. So I have new switch new pump all installed ans shrunk wrapped but still no current to switch or pump all fuses are good but no current to the switch the 12 volt cable seems to exit the unit and go behind the rear toilet wall so no help there, the book diagram states purple wire the colour into the pump is brown & blue in a black rubber casing have had van since ne and all has worked ok till I had service done and a new batt charger fitted and new water heater element, could the person fitting these have dislodge moved anything. just seems strange all new parts but no current HELP PLEASE! could take it back to service centre but it a bit far so thought I would try you first! No pressure then!! cheers, Dread.
There should be a terminal block in the cassette compartment where the supply wires enter the toilet. Have you checked that you have 12 volts here. If no 12 volts then you will need to trace the wire back to the fuse box and check that there is no b....
Added: 30 May 2014
I have an Electrolux RM2200 fridge. It is working fine on 240 volt but I can't get it to work on gas. The igniter is working fine and the gas makes a popping sound when I try and ignite but the burner will not stay lit. Are you able to advise me what the problem might be and can you sell me the spare parts to fix this problem?
It is most likely that the gas burner is faulty, our ref. 227242 These tend to corrode after time which prevents the flame forming.....
Added: 28 May 2014
I have a Tabbert contesse 2002- I need a new gas fire Installing I have been told it is a Truma S3002 model but I don't know if it is the auto ignition or the piezo ignition- can you help?
The S3002 has now been replaced by the S3004 fire and these are available with piezo ignition or automatic ignition. The choice is up to you as to which ignition type you prefer.....
Added: 13 May 2014
Ann Simpson
We have Abbey Vogue 520 caravan. When we use gas fridge the carbon monoxide fumes blow back into the caravan and set off the alarm. Is this a fault with the flue or just caused by the wind. Annie
The CO fumes should on no account blow back into the caravan. The Thetford fridge should be sealed around all edges to prevent this. If the fridge has been removed from the caravan at some stage it appears likely that it has been re-installed withou....
Added: 13 May 2014
Peter Kerr
Thetford cassette toilet,, not sure of model but think it's a C2. under the toilet roll holder there is a small pump, and a 30 amp relay switch, these look like they do not submerge. To the pump there is a pipe from the onboard cold water tank. From the pump the pipe goes to a small one way valve, this I think goes in to the flush talk that holds the blue chemical flush.. My question is about this valve. Where does it sit in the tank ? The pump had a holding slot, the relay switch crews down, the flush pipe fits to the toilet bowl but I can not see a place or feel a place to fix this small valve back to even though it has a clip on one side and a shaped groove on the other, help please.
You have a C3 toilet and you can see the arrangement for the connections by looking on our website under Caravan Spares, Thetford Cassette Toilets, C2, C3 and C4 toilets. Then click on the PDF labeled C3. OR click on the following link http://www.l....
Added: 13 May 2014
Jon Dixon
Hi I have recently purchased an elddis typhoon caravan 1985? it has thetford toilet in it with flush to the right and blade opener to the left as you look at the toilet the blade opener has stopped working and "cracks" when turning the round handle it looks like a c2 toilet ? but your diagram shows the blade tuner as a flush, mine are separate? any ideas thanks Jon
You appear to have a C4 toilet which has a manual flush on the right. If the blade opener is 'cracking' then it will be necessary to replace the flush knob assembly, our ref. 230058. There is a screw at the bottom of the flush knob which is accessed....
Added: 13 May 2014
Mr Geoff Guest
On my car I have a 13 pin female plug with adaptor to 7 pin for towing, lights etc. I have an old 94 Compass Rallye GTE 400 which requires both normal, and the grey lead for caravan amenities fridge etc. Can you supply a branch lead to connect from 13 pin female on car to caravan?
The part that you require is our ref. 219251.....
Added: 12 May 2014
Roger Saunders
hi tom is it normal for the ignition to stay on on a truma s5002 heater after the main burners are lit mine stays on all the time
No, the igniter should cut our once the flame is lit. It is likely that you have a faulty igniter. Our ref. 228051....
Added: 06 May 2014
Chris W
Hi Tom, We have a N112 fridge from 2007. Had fault code 12 showing, switched off everything, now have code 18, which according to the manual is "no fault" but LCD is random flashing, back light is on rythmic flash, clicking in the back. Have read some other posts and a 5 amp fuse was mentioned. I was wondering where it is located, as I have checked all in "fuse box" Also, is this a "simple " fix or is it time for a new fridge? Ta Mr C
The fuse is located on the powerboard which is on the rear of the fridge. Access to this is through the external vents but can sometimes be restricted by installation. If the fuse can not be accessed by this method then I would recommend it being l....
Added: 06 May 2014
Diane Pullan
We have a problem with our cassette toilet. The blade is very stiff to open and close and also the holding unit is leaking into the cavity (as if the seal is not correct?). The model on the toilet itself is C250CWE but the number on the holding tank is C250N11 X066C01. Do we have the correct tank for the toilet? have been browsing on internet and noticed a lot of problems with C250s....can you advise please? thank you
With the problems that you have it is probably best to replace the whole mechanism on the toilet. This is our ref. 237827.....
Added: 27 Apr 2014
Dave Ewing
I have recently bought an Abbey Freestyle 470. Having filled the truma water heater tank and followed the instructions, ensuring everything relevant is opened and closed. When attempting to draw hot water, nothing comes through the taps, but water pours the overflow. When drawing cold water (with tank full). Water comes out tap but also comes out overflow. Any ideas? Thanks
There is a check valve in the hot water outlet fitting on the water heater which has stuck open. You will need to replace the fitting. Our reference numbers are 233297 for flexible water hose or 236269 for push fit hose.....
Added: 23 Apr 2014
m Warrington
hi I have a truma ultrastore water heater when pump switch is on water pump turns itself on and starts to click intermittently any ideas
You may have a small water leak in the system. The water pump will recognise a drop in water pressure due to a leak and start momentarily to build pressure, and invariably a clicking of the switch will be heard.....
Added: 23 Apr 2014
Trevor Emberlin
I have a Thetford C-250 CWE toilet fitted to a 2009 Lunar. The toilet has started flushing on it's own, looking at previous post this could be the electric valve can you confirm.? Also when I was investigating the problem I think I have inadvertently disconnected something else looks like (item 14 on the blown up diagram), how do I get inside to reconnect it.?
The fault is going to be with the control plate, our ref 237058. When you remove the control plate you can access the item 14. However item 14 is a vacuum breaker and unlikely to be at fault.....
Added: 23 Apr 2014
David Howe
Hi my skylight has these no's written on it. REMIS PMMA V-x/b 43R-002220 I am not sure what model this is?? It was replaced a year ago due to storm damage size poss 900x600 the hexagonal shaft from the handle to the gearbox has snapped so I need a replacement. I have looked at your manuals ,if I remove the circlip on the top can I just replace it with a new shaft and new circlip without taking gearbox apart I look forward to your reply david Howe
The shaft that you require will be either our ref. 248405, 248406 or 248407. These are three different lengths depending on the roof thickness. It is a Vario 1 rooflight that you have.....
Added: 23 Apr 2014
Hi, My truma gas regulator is gushing gas out of a yellow nipple on the side. I am worried about replacing it with a truma again as it's a common fault. Many people in the Facebook crazy caravan club have had similar faults.
You can replace the Truma regulator with a Cavagna regulator, Our ref. 255670 to suit outlet piping of 10mm diameter or 255669 to suit outlet piping of 8mm diameter. Note these regulators do not have the isolating valve but can be operated without.....
Added: 23 Apr 2014
Stuart Alexander
I have a compass caravan fitted with a truma crystal filter and a submersible pump. When the taps are on the LED lights up on the ZIG unit to say pump running. the pump sometimes will run for about 20 seconds then stops, then will run no more. I have checked that there is 12volts at the pump connection (back of crystal filter unit) when taps are on. The pump works when connected to an independent supply. As soon as the pump is plugged in the 12 volts disappear. Any ideas would be gratefully received. Thank you.
This may indicate a bad electrical connection at one of the terminals in the system. If you have microswitches in the taps then try each tap in turn to see if same symptoms are evident from all taps. If only evident from one of the taps then you prob....
Added: 21 Apr 2014
Hi, I have a truma gas fire in my swift challenger van that ignites ok but continues making a clicking noise long after the fire has been turned off... do you know what could be the possible cause? Also I am not getting any gas to the cooker or hob, despite having full gas bottles and the manifold switch on...
When you depress the knob to ignite the fire, a microswitch in the gas valve is 'made' and initiates the operation of the electronic igniter. The contacts of the microswitch should 'break' when the fire is turned off. It may be that contacts of the m....
Added: 16 Apr 2014
Bernie Mills
hi. I have a trail king pump. It is leaking around the diaphragm housing. I see you have spares for this pump but all the new pumps are 20psi. Mine is 16 psi. If needs be can I fit a 20psi in its place. Kind regards Bernie.
Yes, this no problem.....
Added: 16 Apr 2014
David Lloyd
Which gas bottles were fitted on a 1998 bessacarr 465sl caravan?
No new caravan is supplied with gas bottles. It would be normal to use 6kg Calor propane or 7kg Calor butane with regulator fitted to the gas bottle. ....
Added: 13 Apr 2014
Wayne Newman
I have an RM7041L DOMETIC 3 WAY FRIDGE that works well on electric and 12 v but when you switch to the gas position it should automatically light but the peso/auto light is not making a noise to light the gas - question is there a fuse? Or any reason why it is not lighting?
If the fridge was in our workshop we would change the burner control device initially. This is our part 138640. and is the part that controls the gas burner operation.....
Added: 03 Apr 2014
Ben Babcock
Hello. We have a customer with a Swift caravan. The Hartal door lock is seized as you have explained. We need a replacement right-hand lock. Does this come with the lock assembled?
Yes, it does come with barrel and keys. The right hand lock is our part 136287. Please note that if when standing outside the door hinges are on the left then you need a left hand lock.....
Added: 03 Apr 2014
Kim Dawson
hi i have an adria t caravan model no. 500b 1991.. battery fully charged but when nit connected to an on site hook up i have no power. .checked trip box and everything is fine..could it be a fuse and if so where would it be located?
Unsure where fuses are located on this model of caravan. However there should be an in-line fuse between the battery positive and the transformer charger unit. ....
Added: 01 Apr 2014
Raymond McNee
Hi Tom I have a s3002k trumatic gas heater fitted in my 1999 Autoroller it will not ignite when I depress the knob , it was working fine
Firstly remove the front cover of the fire and replace the AA battery in the automatic igniter which is situated at floor level.....
Added: 17 Mar 2014
Tom Lightfoot
New to caravanning so not sure if my 2003 Avondale Rialto 480-2 has a water filter. If so could you advise where it is. Kind Regards Tom
It is unlikely to have a water filter. However if one is fitted it will be under the kitchen sink as it was only deemed necessary to filter the cold water going to the kuchen tap.....
Added: 13 Mar 2014
Chris Waterfall
hi tom, I have a 1997 sterling europa caravan fitted with a carver 2 water heater the system intermittently activates the pump when the system is not in use, and the water leaks from around the vent on the outside of the van is this due to a failure of a part and can i replace this.
You clearly have a leak at one of the components which is causing the water pump to cut in as the pressure drops. It is most likely to be the safety valve that is the problem, our part 119477. If you undo the four screws that secure the flue cover t....
Added: 13 Mar 2014
Mark Seeley
I have a new van with a trumatic s5002 heater that appears never to have been used. I have tried to start it using the ignition button but it wont fire up. Am i doing anything wrong? no instructions came with it.
If you have a manual ignition version you have a larger knob which you must depress whilst operating the smaller piezo ignition button. It is more likely that you have a fire with automatic ignition and you need an AA battery to operate the igniter. ....
Added: 12 Mar 2014
Re your article on Hartal door locks. This is my feedback. Dismantled the lock, the lock spindle needed to be pressed out rather than fall out. I found that there were still some lands of sprue from the molding on the barrel- removed them with some emery paper, also measured the diameter of the spindle - found that it had a slight taper which as it was pushed in and locked with the circlip made it very hard to move. Filed the hole and it now turns easily. Looks like a manufacturing problem. Seems very widespread as well.
As you say, this problem of very stiff locking mechanism is fairly widespread with the Hartal locks. When new they work fine but for some reason the plastic must expand with use. Filing out the hole does relieve the problem.....
Added: 17 Feb 2014
Gordon Johnston
On my Thetford N150 Fridge freezer The blue light is flashing and its showing a spanner and code 1 error .I have read through all the bits and pieces that you have written and taken the lid off the power board and changed the 5amp fuse which was not blown and the 20amp which was also not blown but the blue light still flashes on the mains only. Any idees of what it might be. Thanks Gordon
Code 1 indicates that there is insufficient voltage reaching the 230 volt heater. This voltage must be between 210 and 230 volts. The problem could be that your supply voltage is insufficient for some reason. If this is OK and the 5 amp fuse is inta....
Added: 14 Feb 2014
Thomas Mannix
I have a Truma S3002p. It goes out, but at no particular time or pattern. have sat and closely watched the blue flame stop, if i press the piezo quick enough it relights as the thermocouple is holding the valve open. i am Gas safe LPG etc and have thrown new parts at it, valve, thermocouple, burner, 30mb jets, electrode, the flue and cowl are spotless. The alloy casting was washed out with gallons of water, no sign of a blockage, gas pipe purged (aggressively) and of course a full bottle, It is a second-hand swift 2008 sportstyle 2. only had it 3 weeks but seems so very much more. please HELP !
There appears to be gas starvation at certain times. If you have replaced the gas valve then that is probably OK .It appears that the only thing that you have not replaced is the regulator and this may be giving an uneven supply due to gas oil contam....
Added: 11 Feb 2014
I have bought a elddis crusader 4 berth caravan 2005 I don't know how to get the toilet to work is there a pump to it or electric to make to toilet flush please could u explain thanks
Please refer to www.thetford.eu website where you can identify your toilet and look at operating instructions.....
Added: 30 Jan 2014
Mary Seddon
1. I think we have a problem with our Gas Regulator part number TRuma 0129411. I see from other queries a problem with residues blocking the regulator is a regular problem. We have tried two different gas bottles we know have gas in, and no gas is getting through to appliances, hence we think the regulator. Does this seem correct. 2. Buying a new one - we cannot find this part number on the TRuma web-site or yours. Are the new replacements all with an elbow? 3. Should one fit a filter as well?
The replacement regulator is either part 127224 for 8mm diameter outlet piping or 127225 for 10mm diameter outlet piping. These are complete with an elbow at the inlet. A filter is a good idea but expensive. It will prevent further failures of the r....
Added: 28 Jan 2014
John Hancock
I want to change the flushing pump on my Thetford C400 Cassette Toilet, Can you tell me where to find it and how to remove it, regards John
The pump is situated underneath the printed circuit board. The flushing lever will pull off. Underneath there is a screw which secures the printed circuit board. Remove this and the remove the back box. You can then access the pump. You will need to....
Added: 27 Jan 2014
Glenn Bellinger
Hi i have a Dometic fridge Mod No RM 7391L Type C40/110 Product No 00921085389 Ser. No 84200037 our door light will not work i think its something to do with sensor or magnet at top of door because sometimes we can get it to come on with a metal item near sensor or magnet ,any idea what part is needed Thank you
The magnet in the top of the door can become dislodged and unfortunately there is no simple repair without replacing the complete door.....
Added: 27 Jan 2014
Mike Sherwin
Hi I have a shurflo 7l/min pump in my 2003 Vanmaster - problem is when the taps are opened there's a dribble which runs out then the pump starts and runs fine. If I switch the power to the pump off and on again it seems to start immediately - could it be a problem with the pressure switch on the pump do you think?
It sounds as if the pressure switch is being a little temperamental. Alternatively you may have a restriction in the pipework between the pump and the tap which means that the drop in system pressure, when opening the tap, is not being registered imm....
Added: 27 Jan 2014
Geoff Watts
There is no kit available to do this. The wiring harness for the pump passes through the side of the toilet which means that you have to puncture the water tank and this is not recommended by Thetford.....
Added: 20 Jan 2014
Ian Robinson
Problem with dometic fridge freezer 7655l. When on gas the fridge stops working drops out and then fails to re ignite sometimes. When it is working you can turn down the thermostat and the gas drops out, turn it back up and it kicks back in but again fails to re ignite sometimes. Cleaned jet and flue still same. Help please.
Try the wiring loom for broken wires or check to see if the thermocouple is cracked, which could cause a problem when its really hot. ....
Added: 15 Jan 2014
Carl Jeffs
Would changing the cartridge on a Reich Trend a surface shower tap stop it leaking
The seals that control the water flow are contained within the cartridge so replacement should cure the leak unless you have a hairline crack in a different component of the tap.....
Added: 13 Jan 2014
my truma fire ignites 1st time; without problem, but does not appear to heat up when I turn dial up to say 8; I can see the pilot is lit; is there any way to see if other burners are lit that is assuming it has a bank of burners say on max heat; there is no window I can check what is alight except the pilot, or have I missed something?
The burner in the Truma fire has the pilot burner at one end. When you increase the control dial setting then the remainder of the burner will ignite and this should be evident when viewed through the small window. If this is not happening then eithe....
Added: 30 Dec 2013
Barry Rigby
I have a 2012 Elddis Avante 574. The water heater (Truma) sometimes will not work on Electric. After checking the consumer unit and then checking the 5 amp fuse on the consumer unit it then works. Do you think its the 12 volt supply that is at fault
The electric heater on the Truma Ultrastore water heater is reliant at all on the 12 volt supply. You may therefore have a faulty MCB in your consumer unit. Alternatively check the in-line connector in the wire leading to the electric element to make....
Added: 14 Dec 2013
Geoff Harris
how do i remove and replace the rollers on my 2002 reich mover please
With the comfort / economy models you have to take off the motors as the rollers are connected direct to the drive shaft. The motors are held in place by 3 bolts, 2 of which can be removed the 3rd cannot be removed as it is captive within the metal ....
Added: 10 Dec 2013
Eric Richards
Hello Tom, I have a van with a Truma c6002eh heater, it has been playing up for a week or so before finally stopping altogether, can you tell me this, although the air circulation fan turns as soon as switched on, I have taken the combustion fan out to check that, despite a 12 volt supply reaching it, when the boiler is switched on it does not turn at all could this be the reason the boiler does not attempt to run, many thanks.
If the combustion fan is not operating then the boiler will register a fault immediately.....
Added: 03 Dec 2013
Jim Slocombe
I have a problem with the electrics on my Swift Conqueror and if possible am seeking your comments please. There seems to be two related issues, one with the NE183-T56 in conjunction with a Thetford N112 fridge. NE183-T56 with NE189 R1 With no vehicle connected all functions are OK. Panel show voltage 13.8 for van, zero for car which is correct. If car is selected on the NE183 this causes the ALKO ATC to engage although no car is connected. Therefore, in some way the NE189 must be feeding current into the car-live circuits. Also panel then shows voltage for two batteries, van 13.6, car 13.9 although only the van battery is present! After several minutes both panel lights (green & red) flash in unison. Pressing van button causes a return a normal display. Normally when the vehicle is connected and running the NE183 switches off. Connecting the vehicle now makes no difference. The two relays in the NE189 appear to be solder-fit so presumably if faulty the panel has to be replaced. Thetford N112 Fridge Other than via earth, is there any interaction with the NE183? Obviously there is a connection with the NE189 because of the fuse elements. Can a relay fault back-feed into the fridge circuit? The fridge has a completely blank display (no current) and has no response to the on/off switch regardless whether the NE183 is on or off. There is constant ticking which sounds like the igniter. Although not turned on the ticking causes the LED awning light to flash in unison. Turning on the light causes the flashing to stop (light becomes constant) although ticking continues. This really foxes me because with the switch turned off the only cable to the light is the earth! The low-voltage connector to the fridge show 13,7-volts but even with no car connected the heavy duty 12-volt circuit shows 0.4-volts. Any comments or advice you can offer would be very much appreciated. Best regards, Jim Slocombe
hi Jim, The first thing i would try would be to disconnect the 12v multi connector to the fridge which has both the high and low current supplies within it. Then try the panel operation to see if the fault is still present. If it has cured the fault ....
Added: 25 Nov 2013
Allen Fawcett
The 240v system is working but it is not charging the battery. I have charged the battery in my garage so that is fine. Can you help please?
You will need to check that your charger in the caravan is working. Disconnect the terminals from the battery and connect the 240 volts to the caravan. You may have a 'charger' switch which must be turned on. Check the voltage across the terminals. T....
Added: 20 Nov 2013
John Kennedy
Hi I have a Truma Ultraheat which works on pilot flame but when burner tries to light the flame appears to "lift off" and pops etc. All the time I keep the knob depressed it will continue to try to light. I have tried replacing the gas bottle regulator with one off a van I know works but this did not cure the problem. Any ideas ? JK
I would suggest that you have the fire removed and serviced. It could be a faulty burner causing the problem or it could be a partially blocked jet. The fire has to be removed to check.....
Added: 19 Nov 2013
Derick Wild
Tech Tom, not a question but strong advice to fellow readers... having read Tom Marriotts entry dated 28 Oct 13 re exhaust fumes from fridge. I had a similar problem earlier this year with my fridge exhaust getting back into my caravan...thankfully I had fitted a CO alarm in my van before we went on holiday, it went off at 0130hrs in the morning and saved our lives. Please recommend to all readers to have one fitted. Thank you
Thankyou for your comments. It is so important that installations are checked on an annual basis by a 'Gas Safe' engineer and also at any time when an appliance has been removed and re-installed.....
Added: 19 Nov 2013
Paul Woodward
hi ya, I have fitted a smev 8003 hob to my camper, I'm trying to find out what connector I need to fit a rubber pipe to the hob. Under the hob is a male threaded tap, could you tell me what I need and if you have one available. The distance to gas bottle is less than a metre so I was going to go straight through with rubber hose, thanks Paul
By law you are not permitted to use rubber hose inside a vehicle. A ventilated gas box must be provided which is sealed from the habitation area. You can use rubber hose inside the gas box but all piping in the habitation area must be in copper and s....
Added: 19 Nov 2013
G Beasley
Hi I have a coachman pastiche 2009 I would like to check and probably replace the brake shoes, how do I remove the drum etc.
This would normally be a workshop job and of course the brake shoes should be checked during your annual service. The brake drums are secured with a 'one shot' nut with a very high torque setting. This nut is replaced when the drum is re-fitted and m....
Added: 18 Nov 2013
Ian Cornish
Recently, after driving our 2003 Compass Avantgarde 400RL the voltage from the leisure battery was low to non-existent - the pump runs slow and the boiler won't stay on. The first time we were aware of this we struggled with dim lights for the evening but in the morning all was ok again. I presume this means that the battery is not at fault. However the next time we drove somewhere the same thing happened. Any ideas?
It appears that the leisure battery is being drained whilst you are driving and this points to an alternator or relay fault associated with the engine. If you were hooked up to the mains electric supply when you were parked then it is likely that the....
Added: 05 Nov 2013
Martin Dunnaway
hi Tom the gas side of fridge will not light we have a hymer 700s 1990 it works on the electric and the igniter is clicking but the gas doesn't seem to come through any ideas please
It is possible that the gas jet is blocked or you have a build up of debris on the burner itself - spiders and flies are often a problem. You will need to remove the fridge and have it serviced.....
Added: 05 Nov 2013
Hi when on holiday water stopped suddenly from all taps, pump works when tested but pump running light not coming on at zig unit have checked all fuses and got new leisure battery now run out of ideas
Have you checked that the pump is actually delivering water when running. If the rotor in the pump has become detached then even though the pump will run, it will not deliver water. If the pump is OK then you may wish to look at the non-return valve ....
Added: 04 Nov 2013
Mr b Lonsdale
Hi have have a thetford n175 fridge freezer the fins at the back of the fridge keep freezing up & there is no error code coming up do we need a new thermistor
If this is causing the fridge itself to become too cold on a low setting then yes, the thermistor will need replacing. ....
Added: 29 Oct 2013
John Marriott
severe exhaust fumes in van from fridge after service no problems with fridge prior to service the van is a sterling europe 460
If you have a thetford fridge then, if the fridge is removed from its installation position for any reason it is important that the fridge is re-sealed when it is replaced. That is, the gap between the fridge carcase and the surrounding furniture mus....
Added: 28 Oct 2013
Delia Silver
I am looking to fit an external temperature sensor to the Alde heating in my Hymer. Where is the best place to locate it?
The best place to fit the outdoor temperature sensor is underneath the vehicle, sheltered from road debris but not near the chassis.....
Added: 28 Oct 2013
Philip Grimshaw
My motorhome has a combined Fridge / Freezer Model 7855L (Product Number 00921086833). The light has stopped working, but I have checked the bulb and it is OK. Is it likely to be the sensor ?
It could be . The light is controlled by a magnet and if you look at the top of the fridge compartment with the door open you will see a small round magnet. The mating part is in the door itself, and it has happened that the part in the door has bec....
Added: 22 Oct 2013
Wondered if anyone can help....our c2 thetford manual loo has been great, but this weekend I thought, drain time to avoid frost damage etc..Took the loo to empty it and had a stream of blue loo etc coming out of a hole in the tank body just next to the manual blade handle .I've brought it home to have a look and nothing has come adrift, just a rubber seal at bottom of hole but its straight through, like missing something or been punched through..If the loo is emptied when less than half full its no problems but wondered if i need a new cassette or can I buy a seal.....Cheers peeps.
There should be a float inside that seals against the rubber seal. It appears that the float has become dislodged. This arrangement was never very satisfactory and has been changed on later units. Not a nice job to attempt to replace the float in its....
Added: 22 Oct 2013
Nick Pringle
Hi I have a Elddis Vogue Shamal about 1999 model I believe. I have a mains power source to hand. I've just noticed if I turn off the mains power, and leave the switch to caravan battery I have no power. The battery is almost new and checked is holding a charge over 12 v. When I turn the mains on it doesn't register any increase, ie isn't charging. I have internal caravan lights only on mains. I have no fridge (12v), no TV ariel. The fuse at the battery end is good. We don't seem to have a 12v fuse box, it all seems to go into the breaker unit. There are no obvious loose connections, and the state of the wiring seems ok. I don't seem to be getting any 12 v power to the switches ie the caravan/car battery switch. I can only think that something has gone in the Zig charger, but we still get mains power through it. Any suggestions please.
There should be a battery fuse that is normally situated close to the battery. There should also be a fuse box for the 12 volt system. If all fuses are OK then it indicates a problem with the Zig charger. Disconnect the battery terminals and with a....
Added: 22 Oct 2013
Dennis Dubickas
Freezer & fridge over freeze ,won't light on gas & fridge freezes even when not on 240v until the batteries go flat, the fridge even freezes when of at control panel, dometic C40/110 model number RM7655L
You need to get the fridge serviced at an Approved Workshop and have them check the wiring of the vehicle. The fridge should only be connected to the battery when the vehicle is in motion.....
Added: 22 Oct 2013
Graham Taylor
Truma hot water switch with red light is on but no hot water, only hot water when heat with gas.
Could be a faulty heating element or it may need re-setting. To re-set firstly turn off the switch that controls the electric heater. Go to the heater itself and follow the electric feed wire until you come to a push fit electrical connector (normal....
Added: 22 Oct 2013
Rob Wynne
my cold water truma pistol pump runs all the time when switched on, does the pump need calibrating and how do you do it?
This is not related to the pump itself. If the pump is controlled by microswitches in each tap then it is possible that one of the switches is 'closed' at all times causing the pump to run continuously. You will need to identify the faulty switch and....
Added: 19 Oct 2013
Howard Richards
I have a Lunar Lexon 585Si 2008 'Van to which I have tried to connect a newly bought Truma damper/pressure switch. How do I connect the electrical supply? The Lunar pressure switch has only two connections (three wires) the Truma has four connections, I am confused and the Truma installation guide is no help. Can you help me please? Many thanks, H.J.R.
When looking at the front of the damper the connections on the left is the 12 volt supply (positive and negative) from the caravan battery and these wires should have a cross section of 0.75mm. The connections on the right connect to the water pump, ....
Added: 17 Oct 2013
Walter Fraser
How do I remove front cover from my gas/electric fire
The front cover of the Trumatic fire will normally lift slightly and then pull forward. However there has been a problem with the covers falling off during transit and some caravan manufacturers have put a fixing screw at the centre and just undernea....
Added: 16 Oct 2013
Raymond Grant
Can I have instructions on how to remove and fit a new Remis tilt and slide roof dome
The rooflight dome is screwed onto the hinged runners and assuming these runners are serviceable the removal and replacement of the dome depends on accessing the fixing screws. Half of the fixing screws are accessible from inside the caravan but the....
Added: 16 Oct 2013
Keith Terry
How do I get my heating vents working in my avondale dart 525/4 2008 please
On top of your fire you will have a fan control which is designed to control the speed of the fan that distributes the warm air around the caravan. This control panel is our ref. 128063. Positioning the switch to the left will cause the fan to run co....
Added: 14 Oct 2013
why is the water pressure dropped coming from my taps the water is going out the water heater overflow
The spring loaded valve in your water heater outlet is faulty and you will need to replace the outlet fitting, This will be our ref. 136269 or 133297.....
Added: 14 Oct 2013
Lee Hanson
what water inlet unit will fit on my 2000 elddis caravan as i cannot get new filters for the old one
It is likely that you have the Carver Crystal Mk 3 system for which the filters are obsolete. You can replace with the Truma Ultraflow system and the conversion kit is our part 135667 (ivory) or 135666 (white)....
Added: 14 Oct 2013
Robert Grice
Hi The Reich 19L Submersible Pump with two motors has two variations, with and without a non-return valve. Practically, what is the difference?
If the pump is used in an internal water tank then to fill the tank it is normally required that water from an outside source be pumped into the tank via the submersible pump. That is, water is required to flow in a reverse direction through the pump....
Added: 09 Oct 2013
Martyn Hackett
hi, i have a thetford 200CWE in my elddis crusader 2008, 1st changed the switch just 6 months ago due to it not working at all. that sorted a few weeks ago the flush was intermittent and slow/reduced water flow, the old pump was removed and a new pump fitted but when the switch is activated there is nothing only the click of the switch. the pump does not run. there is current to the wiring to the pump and to the switch, the fuse is good, and the battery shows that it is ok and charging well. the pump has been tested on a 12v battery and it whizzed round, could you throw any light on this pls. it seams to make no sense as all was ok all but sluggish then as soon as the wiring was cut to attach new pump it wont work. is there something i'm missing ?? help ....... :-)
I think that the first thing to do is to by-pass the switch by connecting together the two wires leading to the switch. If the pump runs then you have a faulty switch and I would suggest replacing this with the updated version, our ref. 137090.....
Added: 07 Oct 2013
Gerald Chance
This is an answer to the Bailey Arizona Battery Charger problem. The Battery Charger does not have a fan fitted, it must be replaced ASAP before it catches on Fire. Several people have reported this Fault. You can order a replacement from Bailey Bristol. Please change your answer on your web page ASAP.
Thank you for your comments. You are correct, the Bailey's of that year had a Zig charger fitted and overheating components have been a problem. We are modifying our response with the advice that a replacement charger should be fitted.....
Added: 03 Oct 2013
John Sodden
I have 2004 bailey arizona my battery charging unit is under my bed bunk and makes a lot of noise and gets rather hot is this normal or is something not right I have had other vans with no problems like this before any advice john .
The Zig charger fitted into these caravans has had a problem with overheating components which has led to excessive noise coming from the unit. You should replace the unit as soon as possible.....
Added: 30 Sep 2013
Douglas Hucklebridge
Have a RM 4270 dometic fridge the thermo coupling went . I bought a new one it worked for a couple of days then stopped working can you give me some advice please
There are several reasons why the fridge flame may not stay alight- 1. Faulty thermocouple 2. Tip of thermocouple not positioned correctly in the flame 3. Dirt on the connection between the thermocouple and the gas valve 4. Faulty magneto in the ....
Added: 25 Sep 2013
I have a c200 toilet in a 2005 Hymer b584. I suddenly notice the toilet flushed or a least the water in the bowl ran whenever another tap in the bathroom or kitchen was turned on. I noticed when you press the flush bottom the toilet does not flush as strongly as normal. I also notice when I turn on a tap in the kitchen or bathroom there is a delay in the water flow.
There appears to be a problem with the electric valve in the toilet and this will need replacing. Our ref. 129433....
Added: 23 Sep 2013
Mr B Holmes
I wish to change my gas bottle from calor gas to BP Propane lite. As the Caravan is fitted with a regulator i understand that i just need to fit a 27 mm clip on adapter. Could you please confirm this correct and advise the adapter part number required.
This is correct and the adaptor required is our ref. 135408. The high pressure hose required to connect this to the regulator is our ref. 119869....
Added: 23 Sep 2013
Ron Malcolm-Stewart
Hi I have a dometic RM4200 fridge when I fire it up on gas I keep getting a flame shooting out of the 2 holes before the burner when I removed the flue the burner operates fine any help please
Suggest you do the following- Clean the flue with a wire brush. Check the pressure output of the gas regulator - the one on the gas bottle. Change the pilot jet in the fridge - our ref. 127390....
Added: 10 Sep 2013
Ian Evans
Yes, you can do this but of course you will need to adapt to the hole in the caravan wall.....
Added: 05 Sep 2013
Dick Wright
Hi, I have a Thetford C200 flush toilet and water is running out of the inlet pipe at the top of the bowl into the main bowl even when it is not being flushed. Is the water coming directly from the inboard water tank. How do I fix this?
There is an electric valve, our ref. 129433, which allows water to pass from the water tank to the flush when energised by pressing the blue button. If the valve in the electric valve is not closing when you release the button then water will continu....
Added: 05 Sep 2013
Kevin Joyce
2005 swift 530 lifestyle no hot water . After 30 seconds red led comes on . Any suggestions please
Have you taken the cover off the flue on the outside of the caravan?....
Added: 29 Aug 2013
Rob Mansell
Hi, I am interested in buying a dometic air con unit. Can you please tell me if they will work while I am driving ? I want to fit it to my Vauxhall vivaro high roof van
All aircon units need a 230 volt AC supply to operate. There is a DC to AC inverter available so that you can use the aircon whilst travelling but this adds about £1000 to the price.....
Added: 29 Aug 2013
Hi, Adaptor from Calor to le cube gas bottle. Please can you tell me the part number for the adaptor to convert from my calor gas connector (male LH thread for a 6kg bottle) to the French le cube bottles. My motorhome is 2010 so the regulator is fitted to the van. Many, many thanks, Bob
You will need to change your pigtail hose to suit the Le Cube adaptor. Hose ref. 119869 and adaptor 135408.....
Added: 29 Aug 2013
Mr M Wilding
our RM7271 absorption refrigerator as started sometimes giving a bang on ignition of the propane gas do you know what causes this thanking you
It is likely that the gas burner needs cleaning. A dirty burner will prevent the igniter from creating a suitable spark to light the fridge. In the meantime there will be a gas build-up at the burner and as soon as a suitable spark is created then t....
Added: 26 Aug 2013
Tom Harrison
Can I connect 2 gas bottles to a t piece before joining to motorhome
If your motorhome was built after 2004 then this is not permitted as the rubber hoses contain high pressure gas. Before 2004 the gas regulator was mounted on the gas bottle itself and therefore it was possible to join the two cylinders with a 'T' co....
Added: 26 Aug 2013
cannot find how to switch on internal spotlights under pelmets. They have toggle on/off switches on them but are still not coming on, where is the main switch for these internal spot lights please?
There is often a switch near the door that will switch off all the internal lights as you leave the caravan.....
Added: 26 Aug 2013
Leslie Main
i have a crystal sprint 390d on one of the windows it has a truma switch which goes to the boiler could you tell me what this is please
It is likely that the flue from the water heater is directly below the window. If the window is opened the switch is deigned to stop the heater such that exhaust fumes cannot enter the caravan.....
Added: 26 Aug 2013
Fred Broughton
The water flow through the heater system starts ok the drops to a trickle after a while? the cold water flow os OK
Normally, this is caused by a faulty non-return valve at the inlet of the water heater. Which make of heater do you have?....
Added: 20 Aug 2013
Neil Cotgreave
I am looking at replacing my Carver Cascade 2 GE water heater and see n that you have the Henry water heater, my Cascade has got TWO switches one for Gas/Battery and the other for 230V. Does the New Henry unit come with replacements for both of these switches or just the 230v? or are they both combined into just ONE switch now?
The control switch supplied with the Henry heater is to control the gas operation. The switch for the electric operation is a conventional 'fused spur' and you can use the same switch as fitted for the Cascade heater.....
Added: 17 Aug 2013
Philip Cox
All electrics in my compass corona 474 work when hooked up my car but when hooked up to a mains supply only the socket s and microwave work
All 12 volt items such as the lights and the water pump, operate from the leisure battery. Is this battery serviceable and do you have the 12 volt system switched on?....
Added: 17 Aug 2013
Michael Blower
The Whale Aquasmart 0815 fitted in our caravan cycles for a few seconds every couple of minutes when water is not being drawn. Is this normal or does the filter or some other part need changing? It can be a bit annoying at night so we have to switch the pump off!
You will have a very small leak in the system which is allowing the pressure to drop. As the pressure drops the pump will try to compensate by running for a few seconds.....
Added: 16 Aug 2013
Roger Clow
I have an Abbey GTS420 and have always used the blue Calor Gas cylinders. Had a problem in the cold weather earlier this year and now want to use Propane. Do I need to change anything besides the cylinder?
Yes. You will need to change the pigtail hose. You will need ref. 118401 or 128683.....
Added: 08 Aug 2013
Jeanette Griffiths
I have a 1994 Conway Cruiser and want to replace the handbrake lever. It looks like the Alko handbrake for 16S hitch (You product reference 132231) Would this be suitable?
If you are sure that you have an Alko chassis then the handbrake is more likely to be our ref 148099. This is for the 90S hitch assembly and the figures 90S should be evident on the overrun device on the A frame and just behind the hitch itself. The ....
Added: 06 Aug 2013
How can i tell if the remis rooflight i have on a motorhome is Vario 1 or 2, its still fitted at present ( besides the year of the vehicle)
The Vario 1 has scissor type hinges whilst the vario 2 has a strut that opens the rooflight.....
Added: 29 Jul 2013
Tony Stafford
My Remitop dome(tilt and slide) has cracked. Is replacement a diy job?
Yes, this not a difficult job but it does entail removing some screws which can only be accessed by leaning over the roof of the caravan.....
Added: 25 Jul 2013
Mark Campbell
reinstalling a carver cascade water heater and want to know what mastic to use for the external seal
We would normally use a non setting mastic such as IDL99....
Added: 25 Jul 2013
Gary Bond
Hi Tom, I have a horse box fitted with Whale Elegance taps with the following problem. Turn on cold tap at sink or shower water flows freely. Turn on hot water tap in shower water flows very slowly, however pump is working. Turn on hot water tap at sink, no flow and pump not operating. Could this be that the tap is faulty and I have air in the system as a result. Kind Regards
It appears that the microswitch is faulty in the hot tap of the kitchen sink. The reduced flow of water at the shower may be caused by a faulty non-return valve in the water heater. What type of water heater do you have? On most water heaters there i....
Added: 24 Jul 2013
S. Clough
Hi Tom. I have a Dometic fridge in my Compass Omega caravan which has just started to have a strong odour in the freezer box, what do you recommend to use to get rid of the smell?
What type of smell do you have? If you have a smell of ammonia then the fridge must be removed and discarded. If you just have a stale smell then the fridge de-odoriser, our ref. 155698 may help.....
Added: 24 Jul 2013
Jim Haves
I plan to fit a standard domestic mixer tap into my van but need to get from 1/2" BSP female (The flexibles supplied with the tap) to 12mm speedfit. I need one each for hot and cold supplies. Any suggestions?
The part that you require is our ref. 129916. In stock at present.....
Added: 17 Jul 2013
Frank Ray
Hi! I have a 2005 Bailey Senator Vermont 5 Series. When I turn on more than one gas burner the pressure drops. Could this be a regulator fault?
There is an on-going problem with the Truma regulators due to gas oil contamination. Replacing the regulator will cure the problem.....
Added: 15 Jul 2013
John Diment
how do i remove the drums on 2002 elddis 2 berth to inspect linings, linkage etc. what purpose does the circlip inside the drum dust cap have. Thank you. Regards John
The brake drum is held on by a 0ne-shot nut which is tightened to 290 newton metres. You will need a substantial spanner to remove and a proper torque wrench to re-tighten. The circlip that you mention is possibly the one holding the bearings into th....
Added: 15 Jul 2013
Martin Brockbank
hi i am wiring a single flow tap in my camper van, two wires from battery red and black, two wires from submersible pump and two wires from switch on tap any clues tips what goes where would be greatly appreciated thank martin
Connect red from battery to one wire on tap via a 10 amp in line fuse. Connect second wire from tap to brown wire on the pump. Connect blue wire from pump to black wire from the battery. Hope this helps.....
Added: 13 Jul 2013
David Denning
Hi, I have a Thetford C2 cassette toilet in my '96 Rockwood Premier pupup camper. The toilet hasn't flushed since before I bought it, and the previous guy used the shower water to put fluid in the bowl in order to flush. Today I folded the drain and fill spout out, disconnected the sight glass and drained almost a whole mop bucket worth of the foulest smelling blue liquid from the camper. I removed the toilet paper holder and pulled out the pump. Is the pump and electrical wiring supposed to be submerged in the blue liquid under the paper towel holder? Also, looking for the 3 amp fuse, I looked at the diagram online as well as the one in the manual (same diagram), and the fuse isn't there, but on the side of the switching mechanism i can see two little slots that look like a blade fuse would go there. When I try to put a 3 amp blade fuse in those two little slots, it just won't go in. Now, what I have is the bigger blade fuses that are used in the circuit panel in the camper, is that the correct fuse for the C2, or is it the smaller micro fuse that goes there? Thanks in advance.
The previous owner appears to have put waste tank fluid in the flush tank. The rinse fluid should be used in the flush tank which is normally pink in colour. The pump and wiring is designed to be submerged. The 3 amp blade fuse is the standard size a....
Added: 13 Jul 2013
Jordan Fey
Hi, I have compass Rally, 1991, 510/5. The Manual states it ha an Ex Works weight of 980 Kgs and a payload margin of 220 kgs. I bought a jockey wheel second hand after my old ones tyre broke and on second use broke it, so need a new one (the van was empty at the time) What Jockey wheel should I be buying from your site? Is a medium duty enough or do I need a heavy duty one? Also what would you suggest ...... solid tyre or inflated? Thanks
If you have a shaft diameter of 42mm then use item 106779. For a shaft diameter of 48mm use 106780 or 106781....
Added: 11 Jul 2013
John Whitaker
I have a Remis wind up rooflight on our 2009 AutoTrail. The rooflight will no longer open more than a few inches, the mechanism just seems to jam. What do I need to rectify this?
It is most likely that you will need to replace the gearwheel assembly, our ref. 149405 assuming that you have the 900 x 600 rooflight.....
Added: 11 Jul 2013
Lionel Clamp
I am trying to replace a Crystal water filter housing unit but I can't get the pull off fitting to pull off! Any suggestions?
If you have semi-rigid piping then the fitting attached to the filter housing is 'push fit'. To remove you need to press the internal collar towards the fitting itself and the fitting should then pull away.....
Added: 11 Jul 2013
Phillip Briggs
Hi there I was wondering if you could tell me what brake shoes are fitted to my caravan ?, its a swift azzura 1995. Had it serviced lately and they need replacing but cant find the correct part number or type
The brake shoes should be our ref. 127292. These are the Alko 2051 shoes suitable for the 8" brake drum.....
Added: 11 Jul 2013
Gary Roberts
I have a 1997 abbey vogue gts 517,my problem is I switch my water heater on it has mains power and plenty of water, but I keep getting red light heater fault coming on.
The red light is relevant to the gas operation and indicates that the burner has not lit for some reason. You will need to have it checked at a caravan workshop. The operation by 230 volt mains is controlled by a fused spur switch.....
Added: 09 Jul 2013
Hi I need to purchase some window trim - I had measured the window but am not sure if I had done it right. Do you know which size an A.B.I. Citation 1998 model caravan would be. I thought 40 mms but can't be sure. Thanks.
If you are referring to the window rubber then it is unlikely to be 40mm. You will need to measure the caravan wall thickness to determine the correct rubber.....
Added: 03 Jul 2013
Sue Williams
Hi Tom, In our static we have a Spinflo OH96000 (Enigma 600) oven and the whole 'goalpost' rubber seal on the oven door has come off, thus the oven doesn't function well. On looking on the spare parts list I'm not sure which part we would need - could you help please.
If you have a one-piece seal then you need our ref. 129677. If the seal in in two parts then you require ref. 140989 and 140990.....
Added: 03 Jul 2013
Vincent Lewin
Hi, I have recently purchased a Swift Challenger caravan. The problem I have is without a 240v hook up my 240v sockets inside don't have power. The only power I have is the 12v lights. Any advice on where to look would be appreciated.
Sorry, unable to conjure a 240v supply for you. You will need a hook up cable to power your sockets.....
Added: 03 Jul 2013
John Bowen
I have an Avondale Argente that looks like it is a remi rooflight. I need new rubber seals but wanted to ask, do they only have the seals fitted to the sides of the rooflight or are they supposed to have them from & back too? Product Ref: 142208
These seals are only fitted to the sides as there is a requirement to have some fixed ventilation in the caravan.....
Added: 03 Jul 2013
Jamie Wesley
Hi Tom, I want to remove the on board water tank from my 2009 Hobby 560 and replace with a socket and eternal pump for a aquaroll. What parts do I need ?
If you have microswitches in your taps then go for Whale watermaster socket, our ref. 127860 together with pump assembly ref. 127855. If you have a pressure switch in the system the you can use the same parts as above. If you want to fit a pressure ....
Added: 02 Jul 2013
Alan Tyrls
The freezer compartment door on the Electrolux Fridge will not close properly it just flops open. I think it needs replacement hinges? I am not sure of the model no. as the Elddis manual says RM4233 but the Electrolux manual says RM4270 or RM4271. I suspect that the hinges are the same for all three models. Can you advise please? PS: there is no label on the fridge itself.
You will need the hinge bearing kit, our ref. 118931....
Added: 02 Jul 2013
I have a 2004 Sterling Europa 3.60. The fridge fitted a Thetford C11 model no. NBOEL R, does not operate on gas. There is a clicking sound when I press the ignition button.
Ensure that you depress the control knob on the right whilst operating the piezo igniter button. By depressing the control knob you allow gas to reach the burner and you must hold this knob depressed for about ten seconds after the fridge is lit.....
Added: 02 Jul 2013
Thomas Bartram
My Thetford C2 wont flush the pump can be heard running but no water is passed to the bowl. Any ideas, could it be the sanitary fluid has solidified and blocked the pump supply tube. regards Tom bartram
It is unlikely that the sanitary fluid has solidified. It could be that the pump rotor has become detached which results in the pump running but not pumping. It may be possible to lift the pump from the tank and place into some clean water to see if ....
Added: 01 Jul 2013
John McAllister
Hi Tom I have recently purchased a campervan. The van is fitted with a Shurflo trail 7 pump. When I try to fill and pressurise the system the pump constantly makes a clicking noise and water splurts everywhere even after the system has been pressurised do you think it is the pump any help would be appreciated thanks. John
It is likely that the pump is drawing air into the system. Check all the pipe connections to ensure they are tight and also check the inlet filter for cracks in the housing.....
Added: 01 Jul 2013
Julie Wilson
I have recently bought a 1996 Buccaneer caravan fitted with a carver fanmaster heater. On the electric setting the heater only blows cold air. I've left it to run for some time on the slow setting as I understand it needs a while to heat up first however, this didn't make any difference. I haven't tried to use the heater with gas as firstly, I'd prefer to use electricity and secondly, I don't have (or want) a leisure battery and I think one would be required for the ignition. Do you have any idea what the problem could be? I'd be very grateful for any information you can provide. Thanks.
It could be the control board, our ref. 126153, or it could be caused by failure of the heating element itself. With regard to operating on gas then you should always have a leisure battery connected to ensure that the transformer/charger operates ....
Added: 01 Jul 2013
Doug Pearson
I have just purchased replacement rollers for my Reich Move Control Comfort and I need installation details. I have seen a previous installation procedure on your web dated 15 Jun 2011 but it does not seem to apply to my model due different bolts (2 U bolts on mine and also a balancing bar between the motors which is not mentioned. Grateful if you could advise. Thank you.
The fixing bracket type will make no difference when changing rollers. The rollers are removed by undoing 3 nuts on the gearbox, slide the gearbox off its bolts. Slide the old roller out, replace with the new roller and refit the gearbox. ....
Added: 27 Jun 2013
Malachy Swail
hi tom can you tell me how to remove dome from remitop tilt and slide light as i have a leak
All the screws that secure the dome to the sliding hinges are not accessible from inside the caravan and you will need to lean over the roof to access some of the screws. You will need a 'stubby' cross headed screwdriver as you need to reach into the....
Added: 26 Jun 2013
David Silk
I have disconnected the wiring from under our adria 1993 caravan, the wire that plugs it to the car. We got new cable and got an electrician to put the new 12n plug on. Now none of the lights work (brake, indicators etc.)Don't know what to do followed the colour coded wires under the caravan.
You probably have an 'earthing' problem. Make sure that your lights are properly earthed.....
Added: 25 Jun 2013
Nicky Jessep
My battery is not charging and there seems to be no power to the lights or anything when I tried using an electric hook up for the first time with this van. How could I check the fuse or if its the psu thats faulty?
You need to check the output of the battery charger. Disconnect the battery terminals and check the voltage across the two wires with the battery charger switched on. This should be at least 13 volts. If not then you will need to change the charger ....
Added: 25 Jun 2013
Paul Warren
Hi, I have a thetford S-CK13000 cooker the small burner will not stay alight, it lights while you hold in the control and press the igniter, but as soon as you release the control knob it shuts off. The other burners work fine and remain lit when the control is released. Any ideas on the problem ?
This problem points to a faulty thermocouple. For the CK13000 cooker this is our part 156144.....
Added: 25 Jun 2013
Tracy Boyle
Hi, We have a 2003 Lunar Solar 524, we can get our trumatic fire to work on electric but have no idea how to work it on gas. We have tried pressing the ignition etc but nothing seems to work. We've searched everywhere in the van to see if there is maybe a valve we should turn on, but can't find anything. Also, the ignition doesn't make a noise when we press it.....should it not sound like its sparking etc? All help is greatly appreciated as we are new to caravanning.....thanks in advance.
You probably have a fire with automatic ignition. The ignition relies on an AA battery that is situated in the igniter unit which you will find at floor level and to the left of the heater when you remove the front cover. When you depress the igniti....
Added: 24 Jun 2013
HI Tom, I have just bought a campervan that has just the starter battery and 240v system installed that powers the lights and a fridge. I have purchased a split charge relay for a 135ah leisure battery which i will be fitting. I was wondering if i replace the existing 240v lights to 12v LED type, could i power them using a single p116 240v to 12v transformer after the RCD when on mains power?
Yes, this will be OK but best to take the 12 volt supply from the battery and leave the P116 to simply charge the battery.....
Added: 24 Jun 2013
Hugh Bates
Hi Tom, When I plug in 240v from house to campervan & switch on fridge, the RCB trips on supply to fridge, battery charger & water heater. I have removed the 2 fuses from the water heater. The circuit does not trip when the fridge is switched off. Your help would be greatly appreciated. Kind regards, Hugh
The 230 volt heating element is almost certainly the problem and will need replacing.....
Added: 24 Jun 2013
Robert Lappin
My Electrolux 4230 Fridge is no longer working on gas - I can't see a spark when I ignite and certainly no blue flame. It was working about 3 weeks ago. It works fine on 240V and on 12V when running. I'm assuming, because I can not see a spark that this is the problem (although seeing the flame and spark is always a challenge). Should I change the spark plug, the igniter or both? Is it easy to fit a spark plug to the igniter cable?
The first thing to do is remove the fridge from the caravan, clean the burner and replace the jet. This should be done by a Gas Safe engineer. The igniter can be checked with the fridge removed to ensure that there is a good spark at the burner. The ....
Added: 24 Jun 2013
Chris Field
Hi, I recently purchased a 2010 caravan that has a Status 530 Ariel installed. I have found that it is difficult to locate TV channels and was wondering if a Vision Plus Digital TV Amplifier with Signal Finder would correct the issue, or is there a cheaper more basic option that does not involve taking the caravan to a dealership to preform the upgrade, I'm not very technically orientated?
The Status 530 is normally good at picking up channels - you must tune the TV when you move from one location to another. Do you have a TV with an automatic tuning facility? The TV amplifier with signal finder will help and this can be fitted quite e....
Added: 24 Jun 2013
Norman Bernard
how to replace a mixer tap on a kitchen sink without damaging cabinet or is it possible to replace the internal working parts of the reich taps from the knob side
You can access the workings of the tap by removing the knob, securing screw underneath the red/blue indicators. There is normally a large nut that secures the cartridge. This cartridge can be lifted out and is normally the part that cracks if frost d....
Added: 20 Jun 2013
Bryn Hughes
My thetford c200 holding tank is leaking from the blade opener. I have been told that I need a new tank as there is no replacement seal. can I replace the blade opener and rectify the problem.
The blade opener is available as a spare, our ref.130063 for later models or ref. 132226 for pre 2000 models.....
Added: 20 Jun 2013
Gordon Irvine
The tension bush on the LH side of a Seitz Caravan Blind has been lost. If I get a spare bush what is the procedure to replace it.
The tension bushes are normally on the right hand side of the blind. To replace, it is easier to remove the whole blind from the wall, insert the bush and then apply clockwise tension with a small screwdriver.....
Added: 20 Jun 2013
Chris Roberts
Hi, I have a thetford toilet (think it is an c/cs) fitted to lunar delta 540/2 2007. Sometimes the electric flush works and sometimes not. Have checked the connections all seem ok, any suggestions
If you have a 200cs toilet where the flush water is taken from the caravan water supply then the problem is likely to be the operating switch or the electric valve. It is easiest to check the switch first by 'shorting' the switch by connecting the in....
Added: 20 Jun 2013
Philip Nelson
I need to install a new Whale Elite short spout tap in my kitchen. Does it come supplied with user instructions new plastic connectors to insert into it.
The Elite tap does come with instructions. It is designed to accept 12mm semi rigid pipe 131506 and 127830. If you wish to adapt to 1/2" flexible tubing you will need to purchase item 122648....
Added: 20 Jun 2013
can you help please I cant get any power to the pump and I've changed the pump and the fuse is ok the micro switches look ok thanks nigel Leicester.
You will need to go through the system with a voltmeter. Possibly best to start at the taps and find whether you have 12 volts between the positive feed to the tap and earth.....
Added: 17 Jun 2013
Bob t
Gas outlet box for barbeque part number 124489 - what do I need to connect from the above to a gas barbecue
You will need part 130861 plus a length of gas hose 126597 (not more than 2 metres) and some hose clips ref. 141977.....
Added: 17 Jun 2013
Keith Bradley
I wish to replace a thermocouple for my hob unit. Your universal item does not suggest what connectors it has. I need to connect using spade Terminals
The universal thermocouple is not suitable. You will need the item designed for your hob. Do you know the make and model of hob (often a data plate can be found underneath)....
Added: 16 Jun 2013
Robert Armstrong
The comet mixer tap in the bathroom is leaking. Is the only replaceable part the cartridge? To remove the tap haw do I disconnect the pipes the are connected about a foot from the tap with black plastic connectors?
The only replaceable parts are the cartridge and the microswitch (if fitted). To remove the plastic connectors you need to press the internal collar of the fitting towards the fitting itself. This can normally be done with the fingers but sometimes a....
Added: 16 Jun 2013
Ian Richard Duncan
I have a solar panel on the roof of my motorhome but have also bought a portable one to increase the charging capacity. The one on the roof has its own regulator and coupled up to my 2 leisure batteries which are connected in parallel. This panel is only 68watts and really too small and that is why I have bought the portable one. My question is can I connect this one also to the leisure batteries and if so can it be connected to either battery, this panel has also got a regulator
Yes, this should be fine. Regulators normally include a diode to prevent any battery voltage being back fed to the panel. The extra panel can be connected to either of the positive and negative terminals.....
Added: 16 Jun 2013
Paul Ellinson
hi tom can i ask a question. i have a 1996 vanroyce although the toilet works fine the knob that open and closes the seal flap it is very hard to turn and my wife really struggles to turn it, i have lubricated the seal with olive oil. what is causing the tightness?? when the cassette is out the knob is free and easy to turn and springs back to close position so the mechanism seems ok. the oblong knob on the cassette is very hard to turn, i have also unscrewed the seal assembly and lubricated the mechanism, can you suggest anything please Regards,
This is possibly caused by wear on the cassette itself and is not easy or desirable to repair. You may wish to consider a 'Fresh-up set' which is the cheaper way of buying a new cassette.....
Added: 16 Jun 2013
Lee Bartlett
Hi tom. i am installing an awning light as my caravan does not have one and because my led light does not have a switch on it i am installing a separate switch too. i have put both light switch and light in place and ran wire from the neg and pos battery terminals straight to the switch then from the switch to the light. the light works fine but when you turn the light off the wire gets really hot? i've put an in line fuse in and tried thicker wire but still the same. any ideas please? many thanks
It seems that your wiring has created a dangerous situation as you have a 'dead short' which will result in the wires getting hot and possibly causing a fire. Only the positive wire must go to the switch and the second terminal on the switch is conn....
Added: 16 Jun 2013
Robert Rand
How do i replace the 850 watt electric ultrastore heater in a truma hot water boiler
The heater is attached to the water tank with four nuts, two for the heater and two for the thermostat. I believe these are 5mm and 7,5mm metric nuts so small socket spanners are required. Before removing the nuts make sure you disconnect the supply ....
Added: 16 Jun 2013
We have connected a fully charged leisure battery to our motorhome but none of the interior lights/ water pump will work. Nor do they work when connected to the hook up however the plug sockets do work on hook up?? We are going to a site with no hook up for 10 days and need to rely on our aux system? Have we missed something?? Please help! :0(
The obvious oversight is that the 12 volt switch on your control panel is not turned on. There may also be a fuse close to the battery that has 'blown'. Depending on the equipment fitted you may have a problem with the battery charger. Make sure th....
Added: 16 Jun 2013
Brian Clarke
I have a Coachman 1992 VIP fitted with a Carver Cascade 2 water heater. The cold water inlet coupling at the bottom left facing the van has sheared off at the point of entry. The fitting looks similar to your part 119476 except that the right hand end is longer and is ribbed to secure it into the hose. Do you have a suitable part or could I use 119476. If so how do I get a good connection to the hose
The cold water inlet has a non return valve incorporated and is our part 128606. This is suitable for connecting to flexible hose with a hole clip.....
Added: 16 Jun 2013
Hi tom just wondered if you can help I bought a 1993/4 bailey pageant imperial and the toilet wont work checked the fuse its ok changed the pump but cant get any power to it many thanks nigel.
It is likely that one of the switches that controls the pump is faulty. These are included in the toilet mechanism, our ref. 137147. To remove firstly remove the centre part of the flush knob. At the bottom of the flush knob there is a cross headed....
Added: 16 Jun 2013
Rob Davy
The pilot light on my Vaillant MAG125 will not stay lit. It was OK last weekend to begin with but then when I closed the water tap the burner did not shut off so I turned it off with the control on the front but now the pilot will not stay lit. I think the thermocouple has failed. What do you think?
You appear to have two problems. Yes the thermocouple is the first item to replace if the pilot light will not stay alight. The fact that the burner kept going when the tap was switched off will possibly mean replacing the water diaphragm as the incr....
Added: 16 Jun 2013
Hi Tom. I've got a crystal compact mk2 water socket/pump fitted to my 2001 caravan and I'm having some connection problems. It'll work intermittently, then I'll have to give it a little wiggle and it'll start again. Also sometimes the pump will be running even though there are no taps on. I notice that it is obsolete, so if I need to change it what is the alternative part. Many thanks :-)
There are generally two types of water systems used in caravans. The first is the microswitch system where each tap is fitted with a microswitch. When the tap is opened the switch is turned 'on' and power is supplied to the water pump. This pump is n....
Added: 16 Jun 2013
Pete Morris
Adding external shower to burstner 747-2 where do we connect micro switch wires to please, we will not be using original shower unit) have no wiring diagrams or any info as yet. many thanks peter great resource by the way!
One of the microswitch wires needs to be connected to a 12 volt fused supply and the other wire to the water pump. If however you have a water pump that includes a pressure switch, such as the Shurflo pump, then you do not need to connect the wires a....
Added: 13 Jun 2013
Steve Dixon
My N145 blows the mains trip when switched to the 240 V supply but does seem to work on the gas supply. I thus assume the heating element circuit is shorting . Does this indicate I should replace the heating element? If so how do I go about replacing it?
Yes, you will need to replace the heating element. You may be able to access this through the rear vents, otherwise you will need to remove the fridge from its fixed position. You will need to split the cover on the insulated chimney housing to acces....
Added: 13 Jun 2013
Hi I have fault code 1 on my thetford fridge. I've downloaded a pdf file from thetford which tells me to check the 5 amp fuse. I can't locate this fuse? I've also checked the main fuse board for fridge on caravan and that's fine. Any Ideas?
The 5 amp fuse in on the power board which is situated at the back of the fridge, normally accessible through the lower exterior vent. You have to remove the cover of the power board housing which is not the easiest of jobs. If the 5 amp fuse has 'bl....
Added: 13 Jun 2013
Ron Thompson
thetford c200cs not flushing checked 3 amp fuse replaced how do i get in to check to see if pump is working the pump switch is clicking
There is no pump in this toilet as the flush works from the caravan water pump. It is most likely that the electrovalve is faulty and needs replacing, our ref. 129433. This is accessed through the roof of the cassette chamber.....
Added: 12 Jun 2013
I W Butterworth
I have a dometic RM 7501 fridge it has been working intermittently on 240 volts for some time . It works fine on gas but it has now stopped working on 240 volts. Could this be a heating element problem.
Almost certainly the element has failed. This is our ref. 146661.....
Added: 12 Jun 2013
Leslie South
I have an Electrolux 4211 product code 921070341 fridge, turn on the gas , turn on the electric ignite nothing happens no ticking sound and no light of lamp. Problems, can igniter and switch be tested. thanking you
You will need to by pass the switch such that a 12 volt supply is passed directly to the igniter. If still no clicking then check the earth connection from the igniter to ensure that it is soundly fastened to the fridge carcase. If OK then it is most....
Added: 12 Jun 2013
Michael Burnham
Hello Do you ever need to remove the plastic outside cover over the exhaust outlet on a dometic fridge as we are about use the fridge on gas for the first time. Many thanks, M.Burnham. (Mr.)
The winter covers should be removed during warmer weather to ensure that there is adequate ventilation at the rear of the fridge. These covers should be removed whether you are using the fridge on gas or electric. Conversely the covers can be re-fitt....
Added: 12 Jun 2013
Mark Kerr
Will the whale aquasource mains kit your part no 127867 connect to a Truma crystal compact socket. If not what would I use to connect to a mains water supply.
Yes, the Aquasource comes complete with an adaptor to connect to the crystal system. Alternatively the Truma waterline ref. 130483. is designed specifically for the Crystal inlet.....
Added: 12 Jun 2013
I have a Fiamma F45 awning 3 mtr. Do you have the fixing bracket for it to attach to a Vauxhall Vivaro van and if so how many brackets are there as the awning has 3 fixing points
The maximum length of awning recommended for the LWB Vivaro is 2.5 metres and the fixing kit comes with 2 brackets. You will need to buy 2 kits if you require 3 brackets. Our ref. 148355.....
Added: 12 Jun 2013
hi, i'm looking at installing a propex water heater in a motorhome.I already have a 24v leisure battery system, clearly I need a pump, pipes, & fittings. what else would be recommended? i will be running a shower, kitchen taps & bathroom sink.
If you have a 24 volt system then I would recommend the Shurflo pump 127895. You may need a surge damper but the requirement for one of these will depend upon the piping capacity and layout. This can always be added at a later date if needed. You app....
Added: 11 Jun 2013
I have bought a 2001 Burstner Ventana 480TK and while it has sinks and taps and plumbing for a water tank, the plumbing and pump is too short to fit in my water rolling-style fresh water tank. The existing pump/plumbing sits in a hatch on the side of the caravan I presume normally has a portable water inside. Would you have information on such things (it looks like the tank may have been an accessory on this model when new) or a product that would suit our needs? Thanks in advance.
This arrangement was generally unsatisfactory as the water supply was very limited. It may be best to remove the tank that fits into the hatch and fit a Whale Watermaster socket, ref. 127861 , into the side of the caravan and use a submersible pump r....
Added: 11 Jun 2013
Paul Kempson
I have a Lunar Ariane And the water heater is faulty it is a Cascade 2. What Heater is a direct replacement for this
The direct replacement is the Henry heater, our ref 124411.....
Added: 11 Jun 2013
Robert Caddick
hi Tom i have just bought a Avondale Avocet caravan 1994 model but I cant get the toilet to flush can you help please
First check the fuse that you will find in the roof of the cassette chamber. If this has 'blown' then you will need to replace. The reason for the fuse 'blowing' could be a faulty water pump which may need replacing. If the pump is OK then you will n....
Added: 10 Jun 2013
Rich Booth
Hi. Does Part No: 117057 come with the required screws or are they available separately? If so, which do I need to buy? Thanks.
The part 117057 does not come with new screws. It may be possible to use the old screws, but if not, you will need to purchase screws ref. 133330.....
Added: 06 Jun 2013
Nick Croome
How do I change the microswitch in a Reich Deluxe Single Tap? I have just bought a complete new tap but it seems the microswitch is a weak point which will fail again in the future. Experimenting with the old tap I have managed to prise off the clear plastic tap head but have been unable to remove the microswitch without serious damage to the black plastic body of the tap.
After removing the clear plastic tap head it is normally possible to extract the microswitch with a pair of thin nosed pliers. The replacement microswitch can be pushed into position with a small screwdriver.....
Added: 06 Jun 2013
Anthony Blake
iN RESPECT OF THE PUMP FOR THE THETFORD 200CWE. wHAT ELSE IS SUPPLIED AS PART OF THE PUMP. IE PTI TO REFIT THE BEZEL PUSH BUTTON. hEAT sHRINK sLEEVE TO MAKE NEW ELECTRICAL CONNECTIONS WATERTIGHT. tHANKYOU
The water pump comes complete with the heat shrink sleeving to protect the electrical joint. No other parts are supplied. You can normally re-use the mastic that seals the bezel.....
Added: 06 Jun 2013
m Macreddy
Hi Tom, I am trying to get a replacement front casing for my truma ultraheat gas fire but I am not sure what the model is. There aren't any numbers on the case, but on the actual heater it says SP353. I cant find this online, the only one I can find is a S3002. If it helps the one I need is a slimline brown front, it has the fan heater switch on the left along with a 'blank' that says 240v and the gas and the igniter button on the right. Thanks!
The front case will be our part 128025.....
Added: 05 Jun 2013
Stephen Roberts
Hi does the smev 20 litre oven and grill need a flue
No, it does not, but best to leave an air gap around the casing when installing.....
Added: 05 Jun 2013
Keith Milne
hi. one of the two bolts that hold the heater element in my carver cascade water has sheared, on inspection i find that the 8mm bolts are plastic. is this correct, or can i replace them with stainless steel ones?
They are not normally plastic. They are normally stainless with a plastic sealing ring. Sorry, unable to supply these parts.....
Added: 05 Jun 2013
Trevor Callaghan
twin whale kitchen tap for 1997 ABI dalesman. Tap runs on after tap is closed or if another tap in the van is opened. Are there any adjustments/ replacement parts for this item or is a new tap required.
If you have the Whale Elegance taps fitted then their is a service kit available, our ref. 133273. It is likely that the rubber tap valve has perished allowing water to flow even when turned off.....
Added: 05 Jun 2013
Steve Cripps
Hi, I need a new rubber seal that goes between the outside window frame and motorhome body on dometic seitz s5 1200 x 300 motorhome window. If you could let me know the price and availability I would be grateful. Steve
This is our part 149039 and comes in a length of 5 metres.....
Added: 05 Jun 2013
Mick Brooke
I've ordered a Remistar rooflight from you. Could you please tell me what you recommend for making a watertight seal. Thank you.
It is normal to use a non setting mastic such as the IDL99.....
Added: 05 Jun 2013
Steve Edwards
hi i have a lunar solar caravan. The water pump was working fine until MCB switch tripped. When switch was put back on the pump would not work and the lights were dim, then would not work at all. Fridge and sockets work as they should. Can you advise a solution Many thanks Steve
The water pump and the lights are 12 volt and work off the battery. You may need to investigate why the MCB tripped. If the 'trip' was caused by the battery charger becoming faulty then this will affect the 12 volt system. Get someone to check the vo....
Added: 05 Jun 2013
Andrew Preston
Hi TOM I AM LOOKING FOR A REMIS VARIO 1 SKYLIGHT NOTE THAT IT IS ON YOUR WEBSITE REF 142221 BUT IT IS LISTED BELOW PIC AS A VARIO 2 IS THIS A REPLACEMENT FOR THE VARIO ONE AS I ONLY NEED THE TOP HALF BUT CONCERNED IT MAY NOT MATE WITH THE BOTTOM PART.
The top part, that is the outer frame and dome assembly, of the Vario 2 is compatible with the Vario 1. The domes themselves are different and therefore not interchangeable.....
Added: 05 Jun 2013
Pete Hawes
We have Elddis Hurricane xl 1994 and the water heater Cascade2 has a blockage from silt or muck and we can not get hot water to pump through. Any suggestions to dissolve silt.
You have little alternative but to dismantle the heater and clean out the tank. This may be a problem as the tank seals are no longer available but you may find that your existing seals are serviceable, but this is unlikely.....
Added: 05 Jun 2013
Mr R G Cragg
I am trying to find omni-bike carrier, replacement black rubber carrier straps, they secure the bikes wheels, whilst in transit. 4 req'd.
These come in a pack of six, our ref. 135466....
Added: 05 Jun 2013
Roger Wormleighton
Need a new LED light cluster for Dometic Caravan Fridge product number 00921087009. Are they available?
The LED light is part of the door lock assembly, our ref. 143123.....
Added: 15 Apr 2013
Colin Norrie
Being told that 127838 will replace my present Carver Crystal 3 water inlet housing but the connections look different. Do connections come with the new housing or do i require new to suit?
Part 127838 is the Crystal 2 system and pre-dates the Crystal 3. The item that supercedes both is the Ultraflow system and the conversion kit is our part 135667 (ivory) or part 135666 (white). Either will fit into the same hole as the Crystal 3 and i....
Added: 15 Apr 2013
Peter Gethings
need a new micro switch for a sterling europa 500 kitchen tap the taps is a Reich kama its a single mixer
The microswitch for the reich Kama tap is our ref 128116....
Added: 11 Apr 2013
Julian Bliss
Hi, I have what I believe to be a Reich Trend "A" mixer tap fitted to the bathroom in my 2006 Hymer C524. The microswitch has failed so I would like to repair. I cannot figure out how you remove the handle end to access the microswitch. The handle looks as though its moulded in ( Unlike my kitchen reich trend s tap where the handle unscrews in order to remove the cover ) Can you also advise the microswitch and the cartridge number for this tap ? Many thanks and best wishes.
If you remove the red/blue inserts from the end of the handle then you will find a securing screw. The microswitch required is 133276....
Added: 10 Apr 2013
Tony Rees
would you have a bulb kit for this caravan as i am taking it abroad and need to meet legal requirements. if unable to supply can you suggest where i could get these. many thanks
Yes, this is our part 141654....
Added: 10 Apr 2013
Martina Mulqueen
Can you tell me where exactly is battery holder for thetford c-200 cwe waste level indicator. You have answered this question for someone saying it is just inside the door on left. I have looked and cannot find it. I can only see a cable with a 3 amp fuse. Help please!
If you have the C200CWE then the battery holder is on the left hand side just inside the cassette door. If you have a fuse in this position the you Must have the C200s toilet where the water level indicator is controlled by reed switch, our ref 13597....
Added: 09 Apr 2013
Jim Andersson
Hello! I have a Truma s3002 without Auto Ignition, what parts do I need to upgrade in order to get auto Ignition? Thanks!
This is not simple unless you already have a gas valve with microswitch incorporated. The auto igniter can be easily fitted and connected to the HT ignition cable that goes to the burner. The igniter has two terminals that are connected to the micros....
Added: 09 Apr 2013
Keith Burrows
Cascade Rapide GE. Electric works fine. Gas will not respond when pressing button(faint click?) Again Faint click when pressing Off button. 12 v supply OK to switch rear, HELP Due to go to Portugal Fri!!!
Problem could be the wall switch, however would initially clean burner to ensure that there is a good earth point for the igniter. If the burner is clean and not corroded then would suggest that you replace the wall switch. The problem, however may....
Added: 08 Apr 2013
Hi I have a valiant mag 125 boiler, i have gas to the system as i have a pilot light but when i put the hot tap or shower on i get no hot water . what do you suggest might be the problem?? Thanks
Clearly the gas valve is not opening when you open the tap. This valve should open when there is a pressure differential across the water control diaphragm which happens when you open the tap. It is likely that the diaphragm has failed and needs repl....
Added: 02 Apr 2013
How do I identify the exact model of Thetford toilet that is in my caravan. It has a electric switch flush, no toilet holder, and the cassette is on wheels with an extendable handle. Any help please
Your toilet is the C402C if it is the bench type and you manually fill the flush water tank. If the flush water comes from the caravan water supply then you will have the C403L....
Added: 02 Apr 2013
Graham Hawkes
Hi, can I connect mains water direct to my caravan? Do I need a pressure reducer? or can I connect direct?
You cannot connect mains water directly to your caravan as the internal piping is unsuitable. You will need a pressure reducer giving a maximum output of 30 psi (2 bar). Truma supply the Waterlines - part 129440 for the Ultraflow inlet and 130483 fo....
Added: 02 Apr 2013
Trevor Williams
Hi Tom sent you a request a few days ago but did not get a reply so here goes. I have a Coachman Pastiche 470/2 2006 and i have got a pressurised water system and the supply to the shower is not very good the Pressure switch, surge damper, inlet housing and pump have been changed. can this system be changed to non pressurised and would it improve the flow. The only tap that is ok is on the kitchen sink the bathroom sink is poor also
If the pressure at the kitchen sink is OK then it does point to a problem with the piping system rather than the equipment.. Is the hot and cold water pressure OK at the kitchen sink.....
Added: 01 Apr 2013
Stuart Chambers
Hi, I have the standard fit of a gas regulator mounted on the bulkhead and a POL pigtail to connect to my UK type propane bottles. I need a kit to take to France for a prolonged holiday. I reckon 128068 and 135408 would cover the 20mm and 27mm adaptors which I think may cover the generally available type of bottles excluding camping gas which I believe is quite expensive and only in small bottles. I reckon a pigtail like 11969 would fit the above adaptors. Am I right? If correct I'll stick in the order. Thanks Stuart
Yes, the items that you have quoted should cover you in France and pigtail 119869 is required to fit the adaptors....
Added: 28 Mar 2013
Jeffrey Young
Can you tell me what brake shoes I need for a Bailey Vermont 2004.Its Max weight is 1330 kegs. Thanks.
This is an Alko chassis on this caravan. brake shoes should be our ref. 127292.....
Added: 26 Mar 2013
Chris Winn
Hi we have a Truma s3002 and the gas side works and the left hand side on the switch works but when you slide the switch t a position it does not do anything. Sometimes when u put pressure on it it will come through. We have had the front off and if you put pressure on the white connecter it worked? What part do I need t get it blocking hot air through? Thanks
It sounds as if you need to replace the control switch 128063 but cannot be sure if this will solve the problem.....
Added: 26 Mar 2013
I am installing an LED awning light to my motorhome, and was wondering where to take the power source from , the 12v consumer unit or the control panel , or from somewhere completely different ? Many Thanks Stevie
You would normally break into the 12 volt lighting circuit and feed the awning light from there. It is difficult to advise details without having the wiring diagram for the vehicle.....
Added: 26 Mar 2013
Mrs J Reece
Our Truma fire works well but the fan has stopped working the elect cable is OK - is there a separate fuse for this?
No there is not normally a separate fuse. You may find that the control knob assembly has failed, our ref. 128063.....
Added: 21 Mar 2013
John Jackson
How do you change the micro switches in a comet novo super tap ?
You can access the microswitch by gently levering off the knob. You must disconnect the wires underneath the tap and then with a pair of long nosed pliers lift the switch out of its housing. Feed the wires on the new switch through the hole and ens....
Added: 20 Mar 2013
Nick Weston
I have purchased a Fleetwood Colchester 470 touring caravan 2 berth. I need to find out how to remove the existing curtains, as they need replacing but not sure how to remove them. Can you help?
I am unsure which curtain fittings were fitted to this caravan but it is likely to be the Visa popper type. In this case the poppers simply pull out of the curtain rail - little bit of force is required. The replacement tape is our ref. 120934.....
Added: 20 Mar 2013
Stewart Macklam
How do you fix the awning pole eyes permanently to the external wall of a caravan ,the wall is a sandwich construction, outer layer glass fibre. Do they still incorporate wood blocks in the sandwich construction for you to screw to ,if not how do you fix to this construction.
The location where you need to position the eyes will not find any supporting wood in the structure. Securing the eyes purely with self tapping screws into the aluminium is not recommended. Most awning now come with a bead attached as well as the be....
Added: 19 Mar 2013
Cindy Pinder
How do you change the thermocouple on a Truma S5002 fire
We would normally undertake this job with the caravan on a ramp. The burner housing needs to be dropped away from the heater by undoing the screws that hold this part. It is very difficult to carry out this job by lying on your back underneath the c....
Added: 19 Mar 2013
Hi, am about to drain up caravan for summer. Before I flood it, should the water inlet junction rotate freely (as it is doing) for a Morco D61 boiler? Noticed this whilst refitting the drain plug.
No, the inlet connection should be fixed. You may need to dismantle the water control unit to check for damage.....
Added: 13 Mar 2013
Kay Knight
Hi, When i try and turn on my ultrastore storage water heater it keeps tripping the trip box. i have checked the little fuse on the circuit board which is ok. I'm not sure what else i can check , Thanks Kay
It is almost certain that the electric heating element has failed. This will be our part 119026 for heaters built before March 2003. Otherwise it will be part 126570 which will need to be changed. In the meantime the heater should work fine on gas.....
Added: 13 Mar 2013
William Myerscough
Hi Tom, you have clay elements for the standard Widney gas fire, will these elements fit the Widney curvascape, thank you ,William
Yes, the element is the same as for the standard gas fire.....
Added: 13 Mar 2013
Mal Tonge
Hi I have a truma ultrastore gas and electric hot water boiler/tank 10ltr today the red light came on the controller as if to say the gas has run out. So I checked the cooker in the van and all burners worked so there is gas in the bottle. The problem is gas is not going to the truma boiler. I can hear the ignition working but it will not light. Its only happened today been using without any problem for 1 month. Any idea what would cause this. I had a friend turn it on whilst I put my nose to the exterior vent and I could not smell gas, just the sound of the ignition. Hope you can help. Thanks in advance.
Are you using propane gas (red bottle) or butane gas (blue bottle) for your gas supply? Butane will not flow in cold weather but if you are using propane then problem is perhaps that the gas valve is not opening, and this valve is controlled by the p....
Added: 13 Mar 2013
Alan Munns
Hi Tom, I am about to order for a porta potti 365 [a model bought in the year 2000] a replacement bellows , your ref no: 132685. My question is , how do I go about removing the old bellows and replacing it . Many thanks in anticipation for your advice
A certain amount of 'brute force' is required here. If you squeeze the old bellows near the base and pull and twist it should come out with tubes attached. Remove the feed tube and the short supply tube and fit to the new bellows. The new bellows wil....
Added: 11 Mar 2013
Scott Pirie
Hi Tom, I have just brought a secondhand van and the truma s3002 ultra heat would not work on 240v as was not getting hot. I have replaced the temp limiter 175 degree one and now the heater works but only for about 30 seconds and then trips the electric's out on the breaker any ideas?
There is a possibility it could be a short circuit on the element or maybe trapped wires, It would need to be checked over by a dealer to locate the fault. ....
Added: 08 Mar 2013
Bob Grummitt
Hi. I have a Chausson Motorhome and note that the gas pipe is 8mm black plastic coated steel. Are the standard fittings e.g item 126863 compatible? Do you supply suitable gas pipe to connect from the manifold to a Truma barbeque point? I have an available take off point from the 4 tap manifold as the grill has been removed and replaced with a microwave. I am not sure about the compatibility of copper pipe to this manifold as everything is piped in steel and would prefer to keep it the same. Rest assured any changes will be checked and tested by a competent person. Thanks
The fittings such as 126863 are compatible with the steel pipe. The 8mm steel gas pipe is sold by the metre and is our part 155791 at £5.85 per metre....
Added: 07 Mar 2013
Terry Last
I have a 2006 Lunar Champ H621 motorhome and have just lost power to my water pump. All the fuses are ok but there is no power getting to the pump when I turn any of the 3 taps on. I now suspect the micro switches in all the taps have failed but I cannot work out how to get to them. They are all lift and quarter turn (hot one way, cold the other) taps, but don't know the make of any of them
It is unlikely that all microswitches have failed at the same time. Beneath the taps you will find the wires that connect to the microswitches. If you disconnect or cut these wires beneath one of the taps and join the two wires together then this wil....
Added: 07 Mar 2013
Hi, I need to replace the rubber/plastic strips around my caravan, they are housed inside a metal (aluminium) strip, and my best guess is that they offer some protection from bumps, as well as providing a protection for the screws underneath, and they make it look better. mine are all the way round the outside of the van, and the top one is 12 mm wide, the bottom one is 24mm wide. would i be correct in ordering this item? 149034 if so do you have enough, as it only says 4 available, and i will probably need 12 meters. thankyou
No. The normal infill is called herzim strip. Type 'Herzim' into our 'search box' to view the varieties. We do not do any as big as 24mm. What make and model of caravan do you have?....
Added: 06 Mar 2013
it appears that the cascade mk2 is leaking i have taken it out of the van but cannot see any obvious sign of a leak any ideas where it could be please thanks, Les .
If the heater has suffered frost damage then the likely leak will be at the point where the tank joins the heat exchanger. This is generally not easy to repair as replacement tanks are not available. The other possibilities for leaks are at the cold ....
Added: 06 Mar 2013
Mike Barrett
I have a Cramer CE 04-DF/CSK three burner hob fitted in my motor home, two of the three burners light up successfully but the third one lights up when the control button is depressed in order to light the burner but goes out once the control button is released, what might be the problem, the burner was OK until just recently and the flame failure sensor appears to be close enough to the flame
It is most likely that the thermocouple has failed. This is our part ref. 147334.....
Added: 06 Mar 2013
Edward Veitch
Hello Tom, My Electrolux RM4360L (921076164) seems to work fine on 12vDC and 204vAC but although the pilot light ?? comes on and stays on, there is no cooling effect whatsoever. I can feel a small amount of heat from the exhaust grill but not much. Can you offer help/part required please? Ted.
It is likely that the fridge needs to be removed and serviced and a new gas jet fitted.....
Added: 05 Mar 2013
Jack Mulholland
My Truma water boiler Bs10 will not fire up and there is no sound from the electronic ignition I have power to the switch and to the printed circuit board could you suggest any possible cause,I have taken the cowl cap off Thanks Jack w
Firstly check that the fuse is intact that is situated on the circuit board. The circuit board will lift out if you remove the triangular top cover and disconnect the wire terminals which are simply pushed on. If the fuse is OK then you may need to r....
Added: 05 Mar 2013
Johs Kleppe
I have a Ultraheat s3002 but the temperature fluctuates a lot. Its maximum temp is okay but then it drops 3 degrees Celsius before thermostat starts the unit again. Probable cause?
This is likely to be the normal range over which the thermostat operates due to the hysteresis loop associated with the item. I will check with Truma.....
Added: 01 Mar 2013
Mark Marsh
how do yo fill a carver cascade mk 2 water heater with water i have just bought the van and not sure how to work it the pump is new but doesn't pump water into the tank
Assuming that you have water coming from your cold tap when the pump is operating, then there must be a blockage in the feed to the Carver heater. This is most likely caused by a faulty cold water inlet connection which screws into the tank at the bo....
Added: 01 Mar 2013
Steven Wilson
Where are the batteries for waste level indicator on thetford c200cwe situated
These are on the left hand side, just inside the door that gives access to the cassette....
Added: 27 Feb 2013
Robert Henderson
Dear Tom , I was working in my 04 Elddis Odyssey 2 weeks ago with heating on . When I had finished I switched off the Ultraheat system at the Thermostatic control (beige) on/off switch , the green indicator light went off . Next day I went into the van to find it nice and cosy , I found the only way to turn off the heat was to switch off the fused switch under the flap in the wardrobe . I also noticed another day although switch was set at 2000w not much heat was amassing , as if set at 850w . Do you think this will be the Thermostatic Control Switch ( old type beige ) or the PCB or heaven forbid both ,
The wall switch needs to be disconnected from the PCB and if it still runs then the PCB is most likely to be at fault.....
Added: 27 Feb 2013
Philip Davies
I have a ESM2000 ,but it has stopped charging the battery ,is there a part I can buy from you
You will most likely need to replace the transformer, our ref. 135602....
Added: 26 Feb 2013
Fiona Lee
How to fit replacement spring for Seitz blind? Our Seitz blinds (on 20 yr old Clubman motorhome) won't retract - fly screen element rises up OK, but foil screen won't drop. I cannot see any spring tensioning screw, which you recommend to other enquiries. You have given ref. for replacement spring to another enquiry, BUT its exploded diagram relates to Heiki frame, which doesn't help me. The Seitz blind diagram is a sizing aid only, it also doesn't help me with fitting either. We are concerned about undoing screws and not being able to get it all back together. So - do you have an exploded diagram for Seitz blinds? Or other advice. Thanks.
On the seitz blind you will need to remove the whole blind from the wall and remove the blind and roller from the housing. If you turn the shaft clockwise then the spring should tighten. if the spring does not tighten then it it likely that you will ....
Added: 19 Feb 2013
Alan Seaton
Good day. Having problems with non functioning automatic igniter in S3002/S heater, have read your replies to similar queries. Battery OK. Wise initially to perhaps change the igniter box if so do you stock them and ? price. Look forward to hearing from you, Alan Seaton.
If you are getting no 'clicking' from the igniter then it could be a faulty igniter or perhaps a faulty switch in the gas valve. To check if the switch is faulty disconnect the brown and black wires from the igniter and connect the two terminals toge....
Added: 18 Feb 2013
I have a trumavent which blows heat half way around my campervan. Is this the motor on its way out or the circuit board needs changing?
It is most likely that dust has accumulated on the fan and you will need to clean this off to make the fan fully effective.....
Added: 18 Feb 2013
Iain Hubbard
I have problem with the heater in my caravan it is a Truma ultraheat unit it seams to work ok on the gas side but will not work on the electric. Fan electrics all working
There could be several reasons for the Ultraheat not working. Firstly check that you have electrical continuity through the over temperature switch, our ref. 133316 and through the thermostat, our ref. 133317. if you do not have continuity through ei....
Added: 18 Feb 2013
Bill Finlay
Re. my last question of Heki rooflights, the 2 ventilation options I was after advice on relate to lights with 15cm fixed ventilation and those without. I assume fixed ventilation is something in addition to opening the rooflight itself - so what is it, how does it work, and what are the benefits?
Rooflights with fixed ventilation are normally installed in caravans and those without fixed ventilation are fitted into motorhomes. The rooflights with fixed ventilation tend to make a 'whistling' noise when the vehicle is moving and therefore are n....
Added: 21 Jan 2013
Bill Finlay
I'm planning to install heki rooflights - 1 Mini Plus and 1 AirQuad - in a van conversion. What is the difference between the 2 ventilation options?
The Air Quad has a patented air flow guide which allows much better control of the amount of air entering the vehicle. This is done partly by the fact that the raised height of the dome can be adjusted and it has a dome designed to direct air into th....
Added: 18 Jan 2013
Truma ultra heat fire, works fine but the piezo ignition is constantly clicking once it has warmed up. The fire is used a lot. What do I need? Many thanks Kevin ex mechanic
I assume that you have the automatic igniter box fitted to your fire which can be the problem if the ignition is constantly clicking. Alternatively the ignition electrode could be at fault. Easiest to change the igniter box first as the fire has to b....
Added: 28 Dec 2012
Paul Luckman
Tom, My Trumatic Ultraheat which operates the blown air and convector heating does not generate much heat no noticeable difference 500/1000/2000 settings fan ok, seems ok on gas.
This could be a problem with the wall switch but more likely to be a problem with the printed circuit board, our ref 133335. This circuit board switches between the different heat settings on demand from the wall switch.....
Added: 28 Dec 2012
Robin Bye
I have a Truma s3002 heater in my motorhome. The heat output stays on full power now. Turning the control back to 1 makes no difference. What part needs replacing?
The gas supply to the burner is controlled by the gas valve, our ref 128056. The symptoms indicate a fault with this valve.....
Added: 17 Dec 2012
Pete Muddiman
Can I replace the plastic toilet bowl (Thetford C250) with a ceramic bowl assembly please?
I'm afraid you can't convert as the base is manufactured differently in order to support the weight of the ceramic bowl. Also, we do not supply the bowls as a separate item retail. If you wish to change you would need to buy a complete toilet. ....
Added: 13 Dec 2012
Phil Morris
Hi i have an N80 fridge in an 2004 abbey adventura when switched to 240v it trips the post out tried on gas but no sound of auto igniter clicking and does not light any idea's please .
It is likely that the 240 volt heater has become faulty and you will need to replace. Our ref. 128697. With regard to the gas ignition problem this could be due to some debris on the burner or a faulty igniter. You will probably need to remove the f....
Added: 10 Dec 2012
Ian Fairbairn
Hi Tom. Can you tell me if I can run my water direct to my caravan instead of using and aqua roll and whale water pump and will it increase the water pressure?
The Whale Aquasource is designed for this application and it includes a pressure reducing valve to prevent 'mains water pressure' entering the caravan. Our reference number for this item is 127867.....
Added: 08 Dec 2012
Hi Tom I have truma s3002. When I light it, it runs fine for 30 seconds then the gas cut out. Try and light it again and as soon as you release the knob it cuts out. leave it for half hour and it will light for 30 seconds or so. Any idea what the fault is?
Sounds like a faulty thermocouple, our part 128052. This would be the first item to replace.....
Added: 03 Dec 2012
Mr Ray Jenner
We have just bought a new Autotrail Savannah motorhome with a Truma Combi 4E heater/boiler, the analogue controls are very coarse, either too hot or too cold, I would like to replace them with the 'CP25' digital control panel. Do you stock them ? What is the price ? can i fit it without invalidating the warranty ? is it a 'straight replacement' into the same housing? and is a new connecting cable required ? How much. Also we suffer from 'water hammer' what cost is a 'Shurflo Accumulator' with fittings ? Thanks.
To check whether a CP25 panel can be retro-fitted to this Combi boiler you would need to make sure the version number on the PCB is a version 13/13A or higher, if not then a new PCB as well as the panel would need to be purchased. The fitting of the ....
Added: 08 Nov 2012
Eryl Simms
We have just bought an Autotrail Arapaho with a Truma S3002 blown air heating system. On the top right side is the control for the blown air system. My question is what does the arrow type symbol on the left side of this control mean?
I assume that you are referring to the fan control , our ref. 128063, This has an 'off' position in the middle. The left hand position will cause the fan to run continuously (normally used if you wish to circulate air during warm weather). The right ....
Added: 01 Nov 2012
e b Johnson
i have a bailey ranger 2006 500sieres blow air not getting hot on electric ok on gas why
You will need to access the printed circuit board that is situated behind the heater at floor level. Check the continuity between the two black wires. If no continuity then temperature limiter, our ref 133316, is faulty and needs replacing. If OK the....
Added: 19 Oct 2012
John Hicks
We're off to Italy in December for 6 weeks. What's the best arrangement for ensuring that we don't run out of gas? We cook with electricity as often as poss. We are planning to leave with 2 full 6kg cylinders of propane and we have 2 camping gas cylinders 2.72 kgs to take with us on the basis that these are available in Europe. Can you advise please on the availability of adaptors to facilitate this or if not suitable other arrangements. thank you.
I am assuming that you have a bulkhead mounted regulator in your vehicle. When your 6kg propane cylinders run out you will need hose 119869 and adaptor 116921 to allow you to operate from the Gaz bottle. Alternatively you can purchase an adaptor 1375....
Added: 19 Oct 2012
m Cooper
Hi On my cascade mk2 GE control panel the lights will not come, we have checked the main 13amp fuse in the main switch panel and seems to be ok but no lights come on for that and no green/amber lights on other panel . But when we think we have switched it on we can hear what sounds like a pilot light puff sound, and water has slightly heated when running tap can you explain please
The wall switch with the lights only works from 12 volts. The symptons point to a problem with the wall switch itself and this may need replacing.....
Added: 19 Oct 2012
Hi Guys, I can not see any wires on the tap in the kitchen sink. it is a swift conqueror 640 lux year 2000. the tap feels faulty but used to work the pump. should there be wires inside? also in the bathroom the cold tap has wires and runs the pump but the hot tap does not and will not start the pump? I am really confused and could really do with some help. thank you in advance. James
The Swift website indicates that the kitchen tap does have microswitches and is our part 128114. In the bathroom you should have the Whale white mixer tap with microswitches. The microswitch on the hot tap is clearly not working and will need to be r....
Added: 17 Oct 2012
C Lindon
Is there a speciality cleaner which will remove limescale from the sliding seal on toilets? If not, what do you recommend using for this purpose.
A good cleaner to try is the Thetford Cassette Tank Chemical Cleaner - our ref 124818. If it does not work satisfactorily in the recommended dosage you can increase the dosage until the blade is clean.....
Added: 22 Aug 2012
HI TOM,WE ARE TRYING TO LOCATE NEW WINDOW STAYS FOR A SEITZ UNIT [ AGP60700X0500] 35mm open / 25mm closed ,ENDS ARE GREY PLASTIC HOW DO WE TELL IF ITS A S4 0R S5 ? PLEASE fitted to a 2003 benimar motor home thanks
Hi, the S4 and S5 windows are mostly the same. The only difference between S4 and S5 is that S4 windows have a roller blind fitted and an S5 window has a concertina pleated blind. The S5 tend to have grey handles and the S4 dark brown. Hope that hel....
Added: 21 Aug 2012
P Weatherhead
How do I replace the lip seal on a thetford c-250 toilet cassette
Hi, go to ' http://www.leisureshopdirect.com/caravan/water/thetford_cassette_toilets/Thetford_C-250_Cassette_Toilet_and_Spares.aspx' and click on the sales information tab. There you will find instructions for repairing the blade. If you follow t....
Added: 20 Aug 2012
Colin Clover
hi, I have a thetford cwe200 toilet in my caravan and the level indicator light will not work. Can you give me a clue as to why and parts needed? Wiring seems ok, fuse also. thanks
In the cassette compartment there are two batteries that operate the level indicator light. Please replace these if required. If the batteries are OK then you may need to replace the reed switch assembly, our ref. 130062.....
Added: 18 Aug 2012
Neil Johnson
my truma 3002 gas fire wont light .it has the electronic ignition with a new battery but still no spark
If we had the fire in our workshop we would initially short circuit the terminals that are connected to the switch in the gas valve. If igniter works then switch is at fault. If igniter does not work the we would replace the igniter box. If still no....
Added: 15 Aug 2012
Tony Beard
Just received new pump for Thetford C2 unit. It's slightly different than old pump [09/2003 022406].Will crimped cable joint be submerged in water when fitted back in flush water tank.
There is the possibility that it will, therefore package includes heat shrink sleeving that should be placed over joint.....
Added: 15 Aug 2012
Matt Goodliffe
hi we have a lunar arian the tow hitch damper is very soft and does bang into the rear and pulls out again very easy upon pulling away. can you top up the fluid on the system or is it faulty
You will need to replace the damper in the hitch assembly and then have the brakes adjusted correctly. Please advise numbers stamped on the hitch assembly so the we can advise which damper you require.....
Added: 14 Aug 2012
John Ellis
hi i have a damp problem down one side and along the bottom of the kitchen window on a bailey pageant caravan i need to remove window and seal. which sealant would you recommend when refitting seal. thanks
You will need a non setting mastic such as Carafax IDL, such as our part 118573.....
Added: 14 Aug 2012
r b
Hi, I have a 1993 avondale and the cassette loo worked fine till i emptied it last. the knob you turn to shut/ open trap/blade wont turn and waste cannot be let out in to cassette. i have removed and re-inserted cassette several times but this makes no difference. any ideas?
First thing to do is to remove the cassette and manually operate knob on the cassette itself to ensure that the blade will open and close. If this is OK the you will need to check the 'mechanism' that is screwed to the ceiling of the cassette compar....
Added: 04 Aug 2012
Lisa McCarthy
I'm having regulator problems in my motorhome
If you have a Truma regulator then they are prone to becoming blocked by oil residues from the bottled gas supply. There is little alternative but to replace the regulator.....
Added: 03 Aug 2012
Bernard Bowen
My Aquaroll ran dry, leaving the submersible pump running. Having refilled the aquaroll, the pump now runs continuously even though all taps are closed. What could be the problem. I have checked all the microswitches, and are all OK. Hope you can help.
If you have microswitches in the taps then it is most likely that one of these has a short circuit, probably the one that was left 'on' when the tank ran dry. You will need to disconnect each microswitch in turn, by disconnecting the wires underneath....
Added: 01 Aug 2012
Tony Beard
I have a Thetford C2 and cannot remove the 2.5 Amp fuse to check it. Does it unscrew or just pull out. I am trying to check if pump is OK. When I press flush knob toilet lights dim slightly does this mean fuse is OK but pump is at fault.
It would appear that the pump is at fault. It is situated underneath the toilet roll holder. It may be as simple as a sticking rotor. Remove the pump from the toilet without disconnecting it and turn the rotor with a small screwdriver to make sure th....
Added: 01 Aug 2012
John Naylor
Hi Tom my van has Comet London Mixer taps the sink tap has had the hose connectors damaged by the use of oversized clips and now leaks, I have bought universal connectors but they are to big . Therefore where can I get the purchase the correct Comet London Hose Connectors
The hose connectors for the Comet taps are our parts 149674 (cold) and 149675 (hot)....
Added: 25 Jul 2012
You recently sent me a new Shurflo RV fresh water pump for my 2001 Bessacarr caravan. The pump has two wires coming from it - red (which I have connected) and black, presumably for earth. What do I connect the black earth wire to? The only available socket is at the end of two wires, one white and the other white and orange. Is that earth??
The white wire will normally be 'earth'. Before connecting this to the black wire put a voltmeter between the red wire and the white wire to see if it registers 12 volts. If you have an isolating switch for the pump you will need to switch this on.....
Added: 21 Jul 2012
Norman Locke
I need a new holding tank for my Stirling Eccles Opal 2008. CWE200 Thetford Toilet. dark Grey with wheels. Can't seem to find a replacement on your site.
If your tank is dark grey with wheels then I think you have a C250 toilet as this is the only one where the holding tank has wheels. To be sure there will be a data plate inside the area where the holding tank sits which will confirm which toilet yo....
Added: 19 Jul 2012
Barry Thornton
2004 Sterling Europa 500 has developed low gas pressure. Full gas bottle. Regulator mounted on bulkhead seems to have no references other than Truma. Silver with yellow on/off tap. How can I identify correct replacement part and could I easily fit this myself or is it vital to have a fully qualified "gas" person to do it?
The truma regulator has packed up. You would need to know if it is an 8mm or 10mm outside diameter of outlet pipe in order to know which one to purchase. If the caravan is rented for profit then the installer must be gas safe registered, if it is u....
Added: 19 Jul 2012
Tony Holt
hi the reich single lever tap part number 132689 can you tell me if it has all the connections underneath it for the water hoses etc
Yes the connections for water hoses are fitted to the tap.....
Added: 19 Jul 2012
Andy Watson
I have a chausson allegro 97 motorhome which has a remis vario rooflight, when trying to wind up it keeps jumping the gears and when closing it doesn't close completely because it jumping gears. Do i need a new gearbox or complete mechanism
A new gearbox should cure the problem.....
Added: 19 Jul 2012
Steve Hooper
hi have avondale leda made in 90s don't no exact yr, am new to the caravan seen, my water inlet filter housing (carver W81023) is cracked (just pumped 5lt water every where :(, can i replace it with Ultraflow Conversion kit if so do i just buy kit or do i need other parts plus what size hole does it if many thanks
Yes you can replace this with the Ultraflow Conversion kit and it is designed to fit into the same hole. you just need some non-setting mastic to make the seal against the caravan wall.....
Added: 13 Jul 2012
A Remistar rooflight is fitted over the Lounge of my motorhome. The electric motor will open the roof normally (jumping a notch at times), but when trying to close, the closing is very slow (to stop), accompanied by a "jump" noise (like missing a gear notch). I have had to close the rooflight using the winder handle on more than one occasion. Is this likely to be a failing motor (which opens ok !) or is it more likely to be the gearbox or the driving mechanism failing ? Your advice would be appreciated so i may buy the appropriate replacement parts from you..
It is rare for the motors to fail but the alloy gears are prone to failure. These parts come in a kit, our ref. 148619.....
Added: 10 Jul 2012
Bernard Kemp
If the braking system is not adjusted correctly then this will affect the overrun feature. If the hitch damper is faulty it will also cause the caravan to knock into the back of the towing vehicle when braking. What exact problems are you experiencin....
Added: 10 Jul 2012
Lloyd Muse
Hi. I have a Thetford Cassette toilet in my Avondale Mayfly caravan. I think it might be a C2 model but I'm not sure. Perhaps you could advise me what the Mayfly was built with. Anyway, on the holding tank just by the switch (yellow top) that controls the opening of the flap there is a hole. On your download Thetford C2 C3 + C4 Holding Tank page (exploded parts) this hole is numbered #18 but it doesn't say what it's for. The hole on my tank is open and if I pick the (full) tank up vertically to go and empty it, the contents come out of this hole! Is there a bung of some sort that should be in this hole? If so, do you have one? Regards, LM.
This hole is relevant to the older tanks and this hole is sealed by the vent seal, our ref. 129417. The hole is sealed by the float mechanism making contact with the vent seal and if fluid is coming out of the hole then the vent seal or the float may....
Added: 09 Jul 2012
Neil Baker
The metal rod connecting the plastic winding handle to the raising mechanism on my remis rooflight has snapped. Can this item be replaced? Number 10023932 is printed on the rooflight - is this an identification/model number?
This shaft is likely to be part 148405, 148406 or 149407 if you have a Remis Vario 1 rooflight. If you have a Vario 11 rooflight then it is likely to be part of kit 148470, 148471 or 149405 depending on size of rooflight. Type these numbers into our ....
Added: 03 Jul 2012
Can I replace Morco D51B pilot burner with D61B as can not find D51B replacement
The earlier D51B pilot burners were longer than the D61B and unfortunately spares are not available. The later D51B did have the same pilot burner as the D61B with a length of 30mm excluding the screw in jet.....
Added: 02 Jul 2012
How do I know if my Argent Hob is a left hand hob or a right hand hob?
If the knobs are on the left of the argent hob as you look at it then you have a left hand hob. ....
Added: 02 Jul 2012
Bryan Aldred
Can I convert my thetford c200cwe toilet to a c200s which draws water from the caravan supply
Hi In theory you can. If the van is run off a pressure switch system it is fairly straight forward as you just fit a electric valve assembly and connect it to the switch on the toilet. If you van is fitted with a microswitch system then you need....
Added: 01 Jul 2012
Alex Daly
Do you sell the aquaflow plugs on their own?
Hi No unfortunately this only comes as a kit....
Added: 01 Jul 2012
the spout/knuckle of my reich twist 45 degree single lever chrome left hand mixer tap has come off the tabletop mixer unit. how can i reattach
Hi These spouts simply push on, if you can push it back on and it just comes off again you will need to replace the spout and possibly the knuckle....
Added: 01 Jul 2012
P Osborne
Hi Tom on a thetford C200 toilet holding tank how do i remove and fit new o ring on the emptying push button vent.
Hi The fitting instructions will be supplied with the part, if you want to see them before you order please follow the link below and choose the repair instructions for sanitation products http://www.thetford-europe.com/en/service/repair-instru....
Added: 01 Jul 2012
Craig Raistrick
hi i have a avondale dart 2002 model fitted with a remitop 600x600 tilt and slide rooflight ,The plastic outer is cracked and needs replacing but dont know if it is a remitop 1 or 2 are the parts the same? as you only list remitop 2 any help would be appreciated
I would be very surprised if your rooflight is not a Remi top 2 in a 2002 van. Please follow the link below to the dome http://www.leisureshopdirect.com/caravan/ventilation/product_48350/Spare_Dome_for_Remitop2_600_x_600_tilt_and_slide.aspx....
Added: 01 Jul 2012
Rob Holmes
I have a Heki 2 roof light in my Swift charisma 570 2008. I have a problem with the blind/fly screen staying closed. I looks to me as if the springs have broken in the clip itself. Would you have spare part so I could replace. Thanks
Hi If you follow the link below it will take you to the Heki 2 exploded drawing, this problem is usually caused by part 15 in the drawing. This is a fairly simple thing to replace but you do have to remove the complete internal frame to access th....
Added: 01 Jul 2012
Frances Mackie
Hi Tom, we need to replace the vanity sink in our Elddis Typhoon circa 1990 van not sure if we are measuring the sink correctly or not. From the end wall to edge of sink is 400mm and the width is 550mm we have seen plenty of sinks on the internet but do not know what to buy. We have the taps and the waste.
Hi For a van of this age you would be best to contact caravan panels, their website is below http://www.caravanpanels.com/....
Added: 30 Jun 2012
Robert Valentine
hi tom i have a thetford n80 that has stopped cooling on any power supply the 240v heater was replaced 2weeks ago fridge worked fine now heater gets hot and gas burns but fridge wont cool what can it be and can it be repaired easy cheers bob
Hi From you explanation this is a cooling unit fault, if the pipes on back of the fridge are getting hot and the fridge is not cooling this will be one of 2 things, the fridge is not level or the cooling unit has failed. If the cooling unit has....
Added: 30 Jun 2012
Mr L Jee
My Thetford fridge is malfunctioning with a continuous flashing light, no buttons will respond to pressure and the off switch does not function. No. 14 is shown on the fault screen.
Hi Fault code 14 means the display board and the power board have lost communication with each other. The first thing to check are the plugs in the back of the display board and to the power board to make sure these are not loose. The next step ....
Added: 30 Jun 2012
Brian Walters
Hi, My 'Shurflo' water pump is hammering when trying to turn off. It does turn off eventually. Some time ago I saw advertised a device to place in the water line to cure this problem. Question; do you supply this device, and would this be a cure. Many thanks.
Hi You can try fitting a accumulator tank, this will usually solve this problem....
Added: 30 Jun 2012
Gary White
my Thetford C250 cassette has flushed three times on its own,(without pressing the blue flush button) so overflowing the toilet and flooding the bathroom. What is causing this and how do I get it rectified.
This is a problem with the electric valve and you will need to replace it, our part 129433. Details how to do this can be found on site - go to http://www.leisureshopdirect.com/caravan/water/thetford_cassette_toilets/Thetford_C-250_Cassette_Toilet_a....
Added: 29 Jun 2012
Pat Parkes
Hi, I have a Thetford C2 toilet which has stopped working. I have changed the fuse although it hadn't blown. When I push down on the flush button there is no resistance and no water comes out of the pipe. Is this the pump or something else?
If the 3 amp fuse is OK then it it almost certain that the pump is faulty. The pump is beneath the toilet roll holder. You will need to undo a screw to remove the pump and then cut the electrical wire and remove the water hose. Strip back the wire a....
Added: 29 Jun 2012
James Mcainsh
hi tom i have thetford fridge n109 that functions all mode apart for 12 v but it does not cool the fridge its 2007 and in a coachman lazer can you help
Please be aware that the fridge can only be operated on 12 volts whilst traveling and you will need to check that your car is wired correctly to achieve this.....
Added: 29 Jun 2012
Cliff Williams
How do I determine if the switch is bad or if the pump is bad on a c2 cassette toilet. I have already checked the 3 amp fuse and it was broken so I replace it. The toilet will not flush.
If the 3 amp fuse was broken then it it almost certain that the pump is faulty. The pump is beneath the toilet roll holder. You will need to undo a screw to remove the pump and then cut the electrical wire and remove the water hose. Strip back the wi....
Added: 26 Jun 2012
I am sure this has been asked a 1000 times but here it is again... I have a 2006 Adria Altea TRUMA crystal pump and the last time we were out the water pump kept running and clicked all night...I have been advised to replace the microswitches but the one in the shower room is not connected to anything - How does my water system work as it seems the microswitches are doing nothing also I cannot see a way to access the microswitch on the kitchen tap and don't want to have to remove the oven to get access underneath!!!!!!!!!!!!
Your water system does not rely on microswitches to start the pump. Somewhere in the cold water pipework you will find a pressure switch which will start the pump as it senses a drop in water pressure when you open a tap. It is the pressure switch th....
Added: 25 Jun 2012
Rod Fowler
please advise how I replace the ceramic cartridge on a Reich Trend E mixer tap
To dismantle the Trend E tap you will need to remove the red/blue inserts on the end of the handle and undo the screw that is underneath ( NOTE on some Trend taps the handle itself will unscrew). Remove the casing and undo the large nut that secures ....
Added: 25 Jun 2012
I have an Abbey Vogue and need to replace the sink mixer tap. This is low profile and will rotate to fit underneath a hinged glass lid that covers the sink and draining board. The tap is a Reich but I cannot find the unit anywhere. Can you order one for me?
Hi, If you follow the link below it will take you to the Reich Twist taps hopefully it is one of these. If none of these match please email a photo of your tap to email@example.com http://www.leisureshopdirect.com/caravan/....
Added: 23 Jun 2012
John Turner
Hi Tom. I have an electrolux rm6271 fridge in my van.It works on electric fine but when using gas, the pilot light keeps going out when the knob is released. We tried another thermostat but that didnt have any effect. (Maybe the new thermostat wasnt the right one) Can you tell me the part number for a new thermostat.thanks.
Hi. The problem with your fridge will be the thermocouple not the thermostat. Before you replace the thermocouple try pulling the knob off an pushing the knob shaft in when lighting it, sometimes the knob can hit the outer cover of the fridge befor....
Added: 23 Jun 2012
Harry Mallender
Hi Tom Have Compass Merit 1996. fitted Carver 2GE,The flue outlet is fitted with small plug on top left corner above larger drain plug, this needs replacing but what is it's function as manual does not cover. Please advise ref No & price Thanks Harry Mallender
Hi This is the pressure release or fast drain valve, it helps drain the heater properly. Part number 119477. If yours looks different to this then you have the old style part, you will need to replace it with this one and cut the corner off the c....
Added: 22 Jun 2012
Brian Hunter
my electric flush on the thetford cassette c402 has not worked for some time, i have replaced the fuse, reed switch, wiring harness, pump and complete switch could you please advise if there is anything i have missed
Hi It sounds like you have replaced all the parts connected to the flush, the only option left is one of the parts you replaced was faulty of there is a problem with the 12v supply to the toilet. I would suggest running a new 12v feed directly fr....
Added: 22 Jun 2012
Fred Harper
Would the Mini Heki rubber Buffer be the seal that goes between the dome and the main frame of the rooflight? There is no image so I am not sure if it is what I need. Thank you
Hi. The seal for the mini Heki is 129213....
Added: 22 Jun 2012
Hi I have a Hobby 540UL 2003 single axle, I think it is a Knott chassis....? I need to replace the hitch damper and need to know if the one you list is suitable, thanks
If it is a Knott chassis then 120511 should fit, as it is a Hobby it may be fitted with a stronger damper due to the size of the van, the damper number will be written on the damper, the part number I just gave will have KF13 printed on the damper....
Added: 22 Jun 2012
Les Dodds
My roof flue was knocked off by overhanging branches and i am trying to source another in the Trumatic manual as a roof flue kit trumatic s3002p. Ive measured it and its 60mm. I can get a s3002 part will this do and is it the same diamater.Thanks
The part number you need is 128053....
Added: 22 Jun 2012
Brian Slater
Our Dometic fridge will not work on the 12v from the car. We have 12v to the fridge but nothing after the switch.
Hi It is probably a faulty switch. Please go to the spare parts section on the website and enter your product number into the box, all the spare for your fridge will then be listed....
Added: 22 Jun 2012
Alan William
Hello Tom, Can you help? A common enough problem it seems. run any tap in the van and you can hear the pump running on. Sometimes it will stop and sometimes we have to switch the pump off. I have tried shaking the submersible pump to get air out and also filled the pipe with water before switching on. The chattering noise we hear does not appear to come from the pump which is on the nearside but from behind the fuseboard on the offside at the very front of the under seat locker. I have read as much as I can about this and it seems that microswitches are actually inside the taps, is that always so?
It appears that your pump is controlled by a pressure switch and not microswitches. If you have a Whale Watermaster system then the pressure switch is in the water inlet housing. It can be adjusted by turning the white plastic screw that is evident o....
Added: 19 Jun 2012
Deric King
The kitchen tap on my Hymer 530 (built 2005) is a Reich Trend A. The tap has started to leak with a small drip from the spout. I suspect the cartridge. I need information on removing the cartridge, can you help with instructions for stripping the tap and your part number for the cartridge I require. Regards
To dismantle the Trend A tap you will need to remove the red/blue inserts on the end of the handle and undo the screw that is underneath ( NOTE on some Trend taps the handle itself will unscrew). Remove the casing and undo the large nut that secures ....
Added: 18 Jun 2012
Karen Telling
The hot water tank on my 2000 dart wont fill, could this be the non return valve not working, if so where will i find it and how hard is it to replace. I get water running through the cold tap. It's a cascade 2
It sounds as if the non-return valve is stuck. This is situated at the inlet of the heater (bottom right when looking at the rear of the heater). The plastic inlet connection should be removed and if you require a replacement it is our part 128606.....
Added: 14 Jun 2012
John R Rowlands
Hi Tom, am having problems with the water system on my Avondale avocet caravan year 2004 Would I be able to fix a Truma ultraflow inlet hose assembly and fit a pump in side the caravan ? The system I have now is a truma carver mk 2 water pump. Would the ultraflow inlet hose fit my connection? If so do you have what I need what pump is best for me? Thanks
You can fit a Ultraflow inlet connection and we would recommend a Shurflo trailking pump 20 psi fitted inside the caravan. You may already have a pressure switch fitted in the system which should be removed and the existing wiring taken to the Shurfl....
Added: 14 Jun 2012
Colin Myers
Hi, I incorrectly ordered Bowden Cables 124428 for my AL-KO boat trailer and need to return them for an exchange. I now realise I should have ordered Knott type with a full threaded end where it attaches to the splitter bar and soldered nipple at the wheel. I finally got to work on it this weekend and note that the existing cables are marked 1189 AL-KO 299711HL1020 ad 2899 AL-KO 299711HL1020 - can you confirm that I should order replacements as 124632 please? Also my order number was 52161-0914 but I do not have a return code please could you advise where I can get one? Thanks in advance for your help!
You have ordered the correct cable as our part 124428 ( Alko ref 247285) replaces Alko part 299711. Alko no longer manufacture cables with threaded ends and you will need to cut a slot in the balance (splitter) bar to fit.....
Added: 12 Jun 2012
What is the current draw for a whale watermaster submersible pump?
The maximum draw for the Premium Pump is 3.6 amps and for the High Flow Pump is 3.8 amp.....
Added: 12 Jun 2012
Paul Gillespie
Hi Tom, my Audi has a 13 pin female socket which I need to convert to seven pin male for my light board. I tried buying one from Halfords, but it was a 13 pin female to 7 pin male. Do you sell 13 pin male to 7 pin male? Thx
Yes this is our part 124771.....
Added: 10 Jun 2012
Geoff. Mason
is the Fiamma tie down kit that is on offer suitable for an Omnistor 6000 on an Autosleeper Transit motorhome?
No, you will need the Omnistor tie down, our part 135622.....
Added: 08 Jun 2012
Simon Holland
I have a truma s3002 heater in my motorhome. This works well if the flue is disconnected (for test purposes only!) but will not sustain a flame (cuts out when you release the gas knob) if the flue is connected. It has a new gas valve and has a two stage regulator in front as its a 30mbar unit in a 50mbar van. The flue pipe seems clear. This has not worked as long as I have owned the motorhome. Any ideas?
Have you tried running the heater with the flue connected and the flue terminal disconnected? If you have tried this and it made no difference I would recommend replacing the flue pipe....
Added: 07 Jun 2012
Paul Burridge
Hi, I have an Insignia Awning and need a Tie-Down, I wondered how your Product Ref: 132425 fits to the Awning ? the Insignia has sewn in plastic clips. Thanks Paul
Part 132425 will fit however if your has clips you might be better off with 148231....
Added: 07 Jun 2012
Adrian Horsnall
Hi Tom we have a thetford toilet model 250cwe that has stopped flushing number on inside of toilet inlet is 5064462 and code 20080122 could you advise what part we would need, i think it may be the circuit board under the flush panel thanks adrian
Hi Adrian The most common fault is that circuit board, so that would be the first part I would try. Before you replace it, it would be worth checking for corrosion on the plugs that attach to the board. If this part does not solve the problem yo....
Added: 07 Jun 2012
Michael Arnott
Thetford Service Doors 3, 4,5 and 6 Mine is one of the above type and the lock appears to work and the door appears to be securely locked once the key is turned and removed . However if the top button is pressed the door springs open. Can you advise what the problem is.
Check the strike plates on the frame haven't been damaged because if these are forced at any time they can crack and then the door will not operate correctly. If there is damage to these strike plates then you will have to replace the door and frame.....
Added: 07 Jun 2012
Tony Nicol
You have just supplied me with a Hartal right hand door lock but I am unsure as to how the barrel fits into the black part. Can you advise please
Put the key in the barrel first and then push it into the lock. There are 4 positions and it will only locate in one of them.....
Added: 07 Jun 2012
Dave McQuillen
My Dometic RM4271 refrigerator has suddenly developed a fault. The gas ignites okay and stays on but the ignitor keeps clicking and the light flashes. Is the fault with the switch or the ignitor or something else?
The fault is the spark ignitor box. This can be found by removing the lower vent on the outside of the van. If you follow the HT lead back from the burner it will terminate at this box. To find the exact part for your fridge please enter the produ....
Added: 07 Jun 2012
Hi, Does the thermostat stocked for the Carver Cascade mk2 water heater fit fit the Mk2GE. Expect it does but "belt & braces", Tony.
Yes it does.....
Added: 07 Jun 2012
Roy Slater
Hi Tom I have a 1983 Abbey 214 GT from new and now the fittings on the fixed front/side windows have become brittle and are now breaking off can you tell me please where I can get some sort of replacement fittings, the screw hole are 25mm centres Regards Roy
These fittings have been replaced by our parts 124191 or 124192. The part 124192 is the more common where you have approx 24mm from the face of the window to the fixing holes on the frame.....
Added: 07 Jun 2012
Brian Lang
I have a cassette toilet in my 1989 talbot autoquest 270 but do not have any power going to it to flush ! the fuse is ok I removed the motor placed it on a battery thats ok , when turn the switch and hold it down the motor does not work ?
It is most likely to be a problem with one of the microswitches that is contained in the 'mechanism' assembly, our part 137147. To remove you need to undo the screw that is in the centre of the twist handle that opens the flap (remove plastic cap). Y....
Added: 06 Jun 2012
Gary Flack
Please can you help. I have a Thertford N100 LCD fridge and it keeps poping up with fault code 9 even if its been running for a couple of hours. Could this be a fault with a thermocoupling or something completely diffrent
Fault 9 indicates that the gas flame has failed to ignite. If you are happy that the flame is OK then it does point to a fault with the flame recognition system and as you suggest it could be caused by the thermocouple, or maybe the gas valve, having....
Added: 31 May 2012
Dave Hughes
Hi Tom Our caravan was fitted with Butane gas but I am trying to convert to propane, but when I switch to the propane bottle the red light comes on the heater panel, but it works fine when I switch back to butane. Any advice please? Also the Truma space heater igniter isn't working, it works fine on 230v but when I press the auto-igniter nothing happens, no clicking so no ignition. I have replaced the battery but still nothing, again any help please? Regards DaveH
With regard to your gas problem, do you have a bulkhead mounted regulator or a regulator attached to your gas bottles? There should be no reason why your water heater should not work on propane unless you have a faulty regulator attached to your gas ....
Added: 27 May 2012
Hi Tom, just received my new shurflo pump thank you. The old one has the number 2095-204-212 the new one has the number 2095-204-412 is it just an upgrade or is it the wrong pump. The new one says "automatic demand pump" my taps have micro switches fitted. Is it o k to fit the new one? Hope this is enough info for you. Many thanks.
If you are using a Shurflo pump then the microswitches in the taps would not be connected. All Shurflo pumps work as pressure pumps and supply water when the pressure drops on opening a tap. The pump that we have supplied replaces the old pump and al....
Added: 24 May 2012
Stephen Brown
hi, My Dometic fridge won't work on the electric but it will work on the gas. Do I need a new heating element, or a new thermostat ,thanks Steve
It is normal that the heating element will fail rather than the thermostat. Fitting a new heating element should cure the problem.....
Added: 24 May 2012
Kath Mcghee
Dometic rm7401 works on 12v and 240volt bit on gas it clicks then you hear a woosh noise then it starts to click again and does not work Help!
It would appear that the gas burner needs cleaning. There is a gas build up before ignition and this has the effect of blowing out the flame. (whoosh) The spark being generated is not capable of lighting the gas and this is normally caused by debris ....
Added: 15 May 2012
Steven Dettlaff
Hi, I have a 2001 Swift Challenger 530se the problem is my hot water tank heats ok but when I wake up in morning and switch hot tap on there is no hot water, and no water just air in the system until tank fills back up. Is this due to the inlet housing leaking water back out through the night. Thanks
Yes, it appears that the water is leaking back through the system. There should be a non-return valve at the input to the hot water tank. If there is no non return valve present then you should fit part 137353 if you have flexible water hose or part ....
Added: 14 May 2012
R Townley
I would like to do away with the on board water tank on my Vanroyce caravan ...is this complicated and what fittings will I need please? I recently purchased and installed a new Shurflo Pump from Leisure Direct ....excellent service and help.
You will need a wall fitting, our part 149382, and filter and hose assembly 136092 which drops into your outside water container. You will need to cut a hole in the side of your caravan to fit the water inlet. Hole size 60 mm high x 50 mm wide. The c....
Added: 14 May 2012
Martin Thorneycroft
Hi the fan on my trumatic ultraheat, is only working on idle speed I have replaced the control switch on the top left of the fire,teb2 version with 1-5 control speed and manual and auto setting, on turning the dial the fan does not speed up, could it be the pcb on the back of the fan?
Yes, the PCB on the fan housing is the most likely cause of the problem.....
Added: 09 May 2012
Nick Pringle
My caravan is an Elddis Vogue. When I last towed it, on stopping and pulling away I could hear a clunk from the hitch. I subsequently found out it had no grease and I ended up pumping a whole can in. This seemed to improve the damper, which has resistance when I push it in, but very little when I pull it back out. Do I need to replace my damper? Is this an easy job?
Yes you will need to replace the damper. On the Elddis caravans it is normally a Knott hitch and you will need damper 120511. The hitch has to be taken off to remove the old one and you need to undo the nut from the damper shaft so that you can wit....
Added: 09 May 2012
Douglas Brant
We have a 2007 Swift Conqueror - Opening the outside door lock has always been a problem - I understand that this is a recurring problem and can be fixed by sandpapering the interior cam - I would prefer to purchase but am unsure what to get. Is the Hartal interior the one to get i.e. with the internal works or is it the full works i.e. including exterior lock etc. Queer difference in price!
The stiffness in the locks is normally caused by the internal assembly. If you have a left hand lock (i.e. hinges on the left when standing outside) then you will need part 141080. If you have a right hand lock then you require part 141078.....
Added: 08 May 2012
Hi, I have a 1992 Abbey Stafford with a carver water heater. The hot water doesn't flow as fast as it used to and I wondered what was wrong with it please.
This is possibly caused by the cold water non-return valve sticking. This is the cold water inlet to the water heater but of course controls the flow of water coming out of the heater.....
Added: 08 May 2012
Charlotte Goulding
I need to replace the micro switches on my smev tap, the model of the sink is 8005 and the tap came with it
You will need to remove the red and blue inserts on the tap and then release the handle with a small Allen Key. The switch that you need is our part 133276.....
Added: 07 May 2012
Hi have a spinflo prima mkIII and the oven keeps going out. It will relight but goes out a few times before eventually staying alight-very frustrating! Is it an easy fix please?
The thermocouple could be the first thing to look at. This is the probe that sits in the flame and is connected to the gas control valve. Make sure that this is clean and has no soot attached to it. Also make sure that it is fully in the flame. If th....
Added: 07 May 2012
David Poole
Hi Tom, My gas supply is not getting through to anywhere in my motor home. It's a 2010 Swift model with only 2,000 miles on the clock. Surely the gas regulator has not gone already?
The indications are that you have a faulty regulator probably caused by an oily substance from the gas causing a blockage. This has been a common problem and Truma have now introduced a gas filter to install in the pipework before the regulator.....
Added: 07 May 2012
John Pilkington
HI, My Carver water heater (in my 1999 Bailey Moselle) seems to be tripping out the main switch in the caravan. I am also having problems with a leaky whale sink tap (which I shall fix shortly) and am wondering if the lack of pressure makes the water heater throw the main switch as a safety measure. I can't really see that happening as the trip switch is a safety device. must be current overload. Unless the immersion heater element in the carver is going into overload because there is no water in it?? any suggestions?
It appears that the electric element in the water heater has a short circuit and is causing the supply to trip. These elements are now obsolete so unless you can get one from a caravan breaker you will have to run on gas. The tripping problem is not ....
Added: 07 May 2012
Fred Henden
Hi Tom. I have shurflo 2095-204-112 over the last few months its started to pump air as well as water, tank full all joints sound can not see anything wrong with diaphragm runs on after tap turned off untill psi is reached. Thank you for any help you can give.
The normal problem here is that there is a crack in the plastic housing of the inlet filter. Please check this first.....
Added: 07 May 2012
Kevin Gray
Water pump working . Will not switch off. 1992 challenger
If you have microswitches in each of your taps then it is likely that one of these has gone 'short circuit' providing a constant electrical feed to the pump. You will need to disconnect the wires to each tap in turn to identify the faulty switch. sta....
Added: 07 May 2012
Hi, I have a Morco water heater that won't heat my water. The pilot light is lighting and when I turn on the hot water tap the burner ignites and heats the water for a few moments and then goes luke warm/cold. Would you be able to tell me what could be wrong, I have been told that possibly it could be lime?
The problem could be water pressure or, as has been suggested to you, the heat exchanger could be suffering from lime deposits that are preventing a sufficient flow of water. Alternatively the diaphragm in the water control valve could be damaged suc....
Added: 07 May 2012
Michael Francis
Hi, Truma S3002 piezo igniter is continually sparking even when not being used .Will only stop when battery is removed hope you can help
This problem can have two causes. Firstly the igniter itself could be faulty. Secondly the switch in the gas valve, that is 'made' when the knob is depressed, may have gone 'short circuit'. There is a thin brown and black wire that leads from the swi....
Added: 07 May 2012
David & Sue Walklate
We have a Swift Challenger 500 2006 model. How do we operate the hot water system from using electric hook-up
The electrical control for the water heater is a simple on/off switch which should be labelled 'water heater'. This switch may be situated on one of the furniture panels or sometimes it is situated in the wardrobe. The electric heating is thermostati....
Added: 07 May 2012
Stephen Parkinson
I have a "Disco" caravan and I need new rear light units for it but I am struggling to find them. It is an old caravan but worth the repairs. The units are rectangular 13" by 3" and have 3 lenses. Can you help ? Thank you. Steve
Hi Steve, I think our part 133584 is the light you are looking for.....
Added: 07 May 2012
Trevor Pick
Truma S 3002 blower not working on auto or manual, lots of heat, what can this be?, is there a fuse? just stopped
This would normally be a problem with the control switch, our part 128063. It could also be the small printed circuit board on the fan housing or the fan itself has failed. Firstly remove the front cover of the fire and make sure that the cable is c....
Added: 04 May 2012
Thomas Harrison
I need to replace the carver 4000 heater. Can you tell my if I will need to buy a new cover. Also is the fan separate or should I remove it from the carver
Hi, Sorry for the delay in replying but needed to check details with Truma. If you replace the Carver 4000 with the S3002 fire then you will need to purchase a new cover to ensure that control knobs will fit. If you have a Fanmaster with a separate ....
Added: 02 May 2012
Gordon Nielson
Hi Tom Recently purchased a 1997 ABI Dalesman. Unfortunately the cooker and grill needs replacing. Currently fitted with a Spinflo 2400. Are they still available or is there a replacement? Costing also please.
The Spinflo 2400 was made especially for ABI and unfortunately they are no longer available. There is no current replacement.....
Added: 01 May 2012
hi tom, I am replying to an answer you gave about a mains charger unit that may be faulty on my sterling europa.The main unit is NE143RM, is there a replacement unit? and how much do they cost? as the previous owner will return the cost many thanks
The replacement for this unit is our part 149525 at £399.99 plus harness 149527 at £4.00.....
Added: 01 May 2012
I have a water coming in from skylight frame on my van! What would be the best way to sort this out Many thanks.
You will need to remove the skylight complete and re-seal using some non-setting mastic such as IDL sealant.....
Added: 01 May 2012
Steve Dixon
I have a remitop vario 11 rooflight and when I close it tight the winder handle wont line up with the recess it closes in how can I line up the handle
It is possible to re-position the handle so that it will fit into the recess. The inner frame can be removed as it simply clicks onto the fixed frame and this should allow you access to adjust the winding handle.....
Added: 30 Apr 2012
Ken Flavell
Hi, my Shurflo 2095 204 112 (20psi) 7 litre water pump is leaking slightly on the underside of the body where the black plastic parts join together. Do you sell a service kit for this pump that contains spare sealing washers, or is it best to buy a new pump, if so which model would I need? Thank you Ken Flavell.
You can buy the various spare parts for this pump (see our Spares section). If however the pump has suffered frost damage it is often more economical to replace the pump complete. Our part 127889....
Added: 30 Apr 2012
Martin Fenwick
Hi, I need to buy a new plastic flap/cover plate to cover my water inlet holes on the outside of my Elddis Typhoon gtx 1998 4 berth caravan, What are they called and where can I purchase from please
I think you have the Whale Watermaster socket on your caravan and Whale will not supply spare covers for this item. That is you will need to purchase the whole inlet assembly. If you have the Carver Crystal inlet then we do have spare covers for thes....
Added: 30 Apr 2012
Keith Frost
I have 2010 motorhome with 7kg butane cylinders. I want to replace adaptor [not connecting easily] on which it states "Outlet GB 21.8 x 1.814LH" on top and underneath "Made in EEC Raccord Rapide 21 Quick Coupling". Current adaptor looks exactly like picture on your website under "20mm clip on adaptor" BUT I'm confused at ref to 21 on the underside of my current adaptor. Do I need your "21mm clip on adaptor for 7kg cylinder" even though it is not like my existing adaptor? Thanks.
Yes you do. These adaptors have different designs depending on the manufacturer. The Calor 7kg gas bottle has a 21 mm 'nozzle' whilst some other gas bottle manufacturers use a 20 mm 'nozzle'. The part you require is our part 128069 ....
Added: 30 Apr 2012
Hi ,do some Truma only work on gas?
If you are referring to the Truma fire then yes the main operation is gas only. The electric elements were added at a later date and are referred to as Ultraheat. There should be a completely separate control for the Ultraheat if fitted.....
Added: 30 Apr 2012
Jane Barlow
My Trumatic S5002 heater will switch on and give a small amount of heat out for a short while then it stops giving heat out. Would this be the thermostat telling it that the desired temperature has been reached (when it definitely hasn't)?
Providing both burners are lighting then it does point to the thermostat. I will need to know how long the fire operates before cutting out.....
Added: 30 Apr 2012
Bill Coughlin
Hi Tom I have a thetford N80 fridge which I am having trouble when switched to gas. I replaced the ignighter and the gas lights now but it wont stay lit. The flame indicator is showing a flame and there definately is a flame because i have checked with assistance. Immediately i let go of the gas knob the flame extinguishes and the flame indicator shows no flame. Do you think i need a new thermostat or a gas valve?
The problem points to the thermocouple, our part 138929.....
Added: 28 Apr 2012
David Mullan
I have a Hymer Nova 470 - 2006. It has a Trumatic fire fitted with dual gas/electric heating. The gas heating works but the electric heating doesn't not on any of the 3 settings. What is the most common reason for this?
The most common fault is with the thermostat, over temperature sensor or with the printed circuit board. If you have electrical continuity through the sensors then it is probable that you have a faulty PCB. Our parts 133316, 133317 and 133335....
Added: 28 Apr 2012
Terry Bostock
Hi our truma ultraflow water pump clicks rapidly and the pump light flickers both for around 15 seconds when we switch off the taps, any idea's
This is not a problem with the pump but is causes by the pressure switch that controls the pump. Can you identify the make of pressure switch fitted?....
Added: 28 Apr 2012
Alan Brooke
My Truma S3002 blown air heating only works on gas setting can you advise what I can do. I am a gas safe engineer but don't have any caravan heater knowledge.
If the 230 volt Ultraheat system is not working then identifying the fault is not straightforward. It could be a problem with the heating element itself, the printed circuit board, the fixed thermostat or over temperature sensors or the wiring loom.....
Added: 28 Apr 2012
Leslie Harris
Bought a new heater element from you for my thetford N90 fridge. I have fitted this but the fridge does not get very cold food thawed in freezer compartment the element is working as heat is rising up the exhaust tube can you suggest any thing
Please make sure that you have located the element in the correct position, i.e. in the tube attached to the chimney. If you have missed the tube, which is easy to do, then the fridge will not operate correctly. If the fridge works OK on gas then the....
Added: 28 Apr 2012
Christine Begley
Can the Remi Flair blinds be made to measure? The standard sizes don't fit my windows
The height can be adjusted easily but the width cannot be reduced successfully unless great care is taken.....
Added: 26 Apr 2012
the heating element in my Truma boiler[elec supply] is not working and I suspect it has given up, I have checked the power supply and fuses [ok] how difficult is it to change and do I need any special tools for a Baily Ranger 360/2 year 2000. many thanks
Changing the element is not difficult if access is easy and is achieved by undoing two nuts. You will need a small socket set with a M7 socket. The element comes with two nuts and it is very easy to drop these nuts behind the casing whilst trying to....
Added: 26 Apr 2012
Linda B,Leedsarlow
Hi Tom I have a whale 881 supersub pump when I plug it into the Caravan the pump runs but I can hear a clicking noise when I turn the taps off the pump carries on running could you please advise me on the problem
This is a problem with the pressure switch that controls the pump. If you have a Whale Watermaster inlet then the screw to adjust the pressure switch is on the back of the inlet fitting. If you have a Truma crystal inlet then the pressure switch, pro....
Added: 26 Apr 2012
John Welsby
how do I get to the switch so that I can replace the 12v pump on my c2 cassette?
The 12 volt toilet pump is underneath the toilet roll holder which will lift out. By removing a single screw the pump can be lifted out. The electrical wires have to be cut and the new pump installed using heat shrink sleeving to cover the electrical....
Added: 25 Apr 2012
Richard Wilson
Morco D51E Water heater - I need 1 of the control knobs ( bottom one that adjusts the water temp) do you have one that will fit?
There is only one control knob available for the Morco D51E water heater. This is our product code 147918. This is suitable for both the ignition and the temperature controls.....
Added: 25 Apr 2012
I have a 2002 Avondale Rialto 6 berth and have snapped a few of the window tightening nuts from the window stays (both L and R sided ones). Is there a replacement part for these without replacing the whole arm? do you sell the part or arm?
The knobs and plastic parts are our parts 149628 and 148335....
Added: 25 Apr 2012
Douglas Elliott
Would it be ok to upgrade my Shurflo 2095 water pump from a 30 to a for 45 psi and give extra power to the shower head
Cannot recommend this in a caravan or motor home as the increased pressure is likely to cause leaks in the pipework.....
Added: 24 Apr 2012
Phillip Kay
I have a Sterling Eccles Elite Overlander year 2000 - the knuckle on the tap has cracked and started to leak, I ordered part (order no - 84799-6496) - it does not fit. The original knuckle has a fix tube inside. Can you please help !!!!
I think you have the older type of knuckle. We only do this in chrome and is our part 139238. You can return yours for a refund and you will need to place a new order for the new knuckle.....
Added: 24 Apr 2012
Terry Blacklock
I have a year 2000 Lunar Clubman 530L.(Alko chassis) I think I need a replacement overrun damper. How can I know which one I need? Is there a plate anywhere with the overrun details
On the overrun assembly one of the following numbers will be stamped, 90/S or 161/S or 251/S. If you have 161/S you require damper 128482 and if you have a 251/S then you require damper 128483.....
Added: 23 Apr 2012
Hi Tom, I have a Vailliant mag boiler. It appears to be leaking out of the exchanger part. So I've changed the diaphragm and it's still coming out of the seal. Does it have a gasket here too? As I never removed one before the problem occurred....?
If the heater has suffered frost damage then it is likely that the upper body of the water control assembly has warped and as the diaphragm also forms the seal it is unlikely that you will repair using the diaphragm. You will also need the upper body....
Added: 23 Apr 2012
Richard Brennan
I have a Lunar van fitted with Truma Crystal Water system. It has failed and I want to replace it with Truma Ultraflow system. Is this something I can do myself? If so can you supply the necessary parts and at what price?
Yes, this is a fairly simple task. Undo the four screw holding the existing box and remove cleaning all the mastic from the caravan. Fit the new Ultraflow Conversion Kit in the same hole using some non-setting mastic to seal. Secure with four self ta....
Added: 23 Apr 2012
How do I fit an alde towel rail to a sterling elite emerald 2011
You will need to break into the central heating pipework and fittings are supplied to 'Tee' off this pipework through the towel rail. The towel rail has a bleed screw to ensure that the warm water fills the towel rail. I am assuming that you have the....
Added: 23 Apr 2012
David Marshall
Hi Tom, When I put the key in my caravan door lock the key will not turn either way. The lock is a Hartal right handed exterior door lock. I saw that you can just buy the barrel and keys on the net but when I took my lock apart and removed the barrel I noticed that the barrel is different from the ones pictured on the net. My barrel is grooved on either side so that it slides into the chamber on the body of the lock. At the bottom of the barrel where it is held in place with a circlip extending from the barrel is a 30 - 40mm piece of flat metal(tang) that extends into the body of the lock when assembled. I cannot see any of these types of hartal barrels to purchase. Do you know if these types of barrels can be bought or is the only answer to buy a complete unit.
The problem with the Hartal locks is not normally associated with the barrel. The problem is with the inner grey part where the shaft through the centre attached to the handle becomes almost seized in the housing. We normally remove the circlip to ....
Added: 23 Apr 2012
Joe Hornyak
Could you please tell me how you measure the plastic window stays with lever locks. Is it fully opened or closed. Total length or just the ram ? Total length opened = .275mm Closed = .200mm outer part of ram = .130mm Thanks
The length of the stays is measured between the pivot points with the stay closed.....
Added: 22 Apr 2012
Andy Young
Hi I got a Mains flush inlet from you which is great but I now need a mains outlet so I can have an in and an out. the inlet has pins so you can't get a shock but the outlet/socket would have holes. do you sell these? Many thanks
Yes we do, the mains socket outlet is part 135662 (white) or part 135665 (beige)....
Added: 22 Apr 2012
Hi, could you tell the difference between a submersible pump and free standing as we have an onboard water tank. Which one would be better for reliability & ,power
If you have an onboard water tank then the self priming Shurlfo Trailking pumps are the best value at present. The 20 psi model should suit your system.....
Added: 22 Apr 2012
hi I have recently bought a sterling europa 520 2008 model, this weekend we took it out to a site and the 230v power went off and nothing works on the battery backup. The battery is new and is fully charged the battery charger is working but it does not change over from mains to battery. I have checked all the fuses and are all ok, is there anything else I can do?
Please advise the make of the charger unit. There have been major problems with the Nordelectrica units and you may need to replace.....
Added: 22 Apr 2012
Helen Finn
Hello I would like to order a heki complete roof light for a bailey senator Oklahoma 2004 model the bailey serial no is 1110068 please can you tell me which is the one I want from your catalogue they seem to be different roof thicknesses etc and I don't know
You will need product number 120563 providing the hole in the roof is 400 x 400 ....
Added: 20 Apr 2012
Peter Wileman
Hi Tom. My caravan cooker OH96000-Enigma 600 has a problem with the grill. When you light it up it only has one setting which is about half what it should be, moving the front control valve does nothing, is it the gas valve gone? on the front control panel
It appears to be a problem with the gas valve. However before looking to replace this then make sure that the jet feeding the burner is clear.....
Added: 19 Apr 2012
Ian Flack
I have a fiat joint van 5 years old have just had first run of the year and the water pump stays on all the time can only turn off by computer pad is this frost damage to the pump
No, this will not be frost damage. The pump is OK, it is the mechanism that controls the pump that is the problem. if you have microswitches in the taps then it is probable that one of these has gone short circuit. you will need to cut the wire to th....
Added: 19 Apr 2012
David Jones
I have a abbey spectrum 535 2004 model and the micro switch has gone on the tap in the kitchen, can you tell me which micro switch I require please.
Micro switch 128116 will fit your tap which should be a Comet Ducale tap.....
Added: 19 Apr 2012
Ian Jordan
Hi, Is there a tool to open up the awning track, as this has been flattened? Thank you Ian
We do an awning rail spreader, part 131904, which has been used with varying degrees of success.....
Added: 19 Apr 2012
Simon Holland
I have a European imported motorhome with 50mbar gas regulators. At some stage since it was imported the Gas fire (Truma 3002) has been replaced. The pilot burner starts OK, but if I try and turn it up past 2 it cuts out. I bench tested with a 30mBar reg, all OK. I suspect this is a 30mbar version, how can I verify this? Does the Burner Complete 50 mbar for Trumatic S3002 part number 148610 come with all the necessary jets etc to convert to 50mBar operation?
If you change the burner and jets on the fire then the whole fire has to be re-registered to comply with legal requirements. This means returning the fire to Germany for testing and fitting new data plate (again a legal requirement} I suggest you fi....
Added: 19 Apr 2012
Hi I have a Elddis typhoon gtx 1996 is the lever lock catch product number 133004 ok for my caravan please.
If you have Polyplastic windows then this catch will be OK.....
Added: 19 Apr 2012
Hi, I was thinking of changing my Shurflo 2095-204-413, ( 30 PSI ) 7 litre, water pump and was wondering if it would be ok to replace it with the 10 litre version please ?
Yes, this should be OK. You will find that there is an increased water flow and depending on the pipe work you may find that the pump may cut in and cut out on a more regular basis if only one tap is opened or partially opened. This is because the in....
Added: 19 Apr 2012
I have a thetford bench toilet electric flush in my caravan, the problem is at the back there is a plastic tube that goes from one side to the other into the toilet it is white plastic tube approx 10mm in diameter and runs full length of toilet there seems to be some kind of seal missing of either end thus water leaking, would you know what the solution is, cheers,?
If you have a C2 toilet then I think you are referring to the drain tube. These are part numbers 129409 for a right hand toilet and 137143 for a left hand toilet. To determine whether you have a right hand toilet then when you are seated on the toile....
Added: 19 Apr 2012
Andrew Mclay
Hi I have an A/S Executive 1995 ,with a Cascade 2 water heater and Shurflo Pump 2095-204-111. 16PSI 1.1BAR. The Pump is spraying out water and I would like to replace it can you tell me which one I need to order
The replacement pump is our part 127889....
Added: 17 Apr 2012
I need to replace my whale taps. How do I disconnect the hot and cold pipes before fitting the replacement part?
I assume that you have push-fit connectors on the taps. This type of connector is released by pressing the central collar of the fitting inwards (towards the fitting itself). The fitting will pull away from the tap.....
Added: 17 Apr 2012
Steve Evans
I have a 1998 bailey caravan with a belling cooker it lights but does not get hot will it need a new thermocouple and would universal fit thank you
If the burner flame stays on but the oven does not get hot then it is more likely to be a problem with the thermostat. Please advise model of cooker and details from the serial number plate so we can identify.....
Added: 17 Apr 2012
Ahmed Rawat
Hi Tom, I have an Avondale Pearl Custom (still usable and in good condition), the sink taps, 2 whale taps fitted to the vertical surface are leaking. Will the Whale Elegance Service Kit AK5030 help to cure the leak?
It depends where the leak is coming from. If there is a crack in any of the plastic components then the service kit will not repair. If, however the tap is leaking from the spout when the tap is turned off then the service kit should solve this probl....
Added: 17 Apr 2012
Tina Strong
Hi I have a swift accord 490 caravan 1995. Can you tell me what whale pump I need for this please, it has a carver 2 water heater. Thanks
This will be our part 127854 if you have a Whale input connection, or part 127856 if you have a Carver inlet connection.....
Added: 17 Apr 2012
Jonathan Hale
I have a Truma Ultrastore rapid GE water boiler in my caravan (Dual elec heat version). I want to extend the control for the 240v further away from the boiler - do you have an extension lead for this (3 m should be fine).
Possibly best to install a terminal box at the site of the existing switch and run a length of 1.5mm 3 core 230 volt cable to the new switch position.....
Added: 17 Apr 2012
Andy Frow
Hi, I'd like to buy a Whale Elegance short spout tap to replace the one on my boat but see it only come in the shower version, what does this mean?
The Whale Elegance short spout mixer tap is our part 131258. If you require the cold water tap only then this is our part 122575. The spout does resemble the shower head but Whale have used the same mould for the short spout on the tap unit.....
Added: 17 Apr 2012
Brenda Peel
Do you have thermostats for S3002P Truma heaters
The thermostat is part of the gas safety valve, our part 128056. This should be fitted by a competent person.....
Added: 17 Apr 2012
Simon Collins
Hello I have Whale elegance taps and one of them just rotates as my son over tightened it. Will this fix it or do I need something else i.e. is there a switch underneath it that has stripped perhaps? http://www.leisureshopdirect.com/caravan/water/whale_tap_accessories/Whale_Elegance_Tap-Shower_Knob.aspx#review Regards Simon
Yes, the spindle of the tap will have broken and the replacement knob will be the part you need to repair. It is probable that partial dismantling of the tap will be required to remove the broken spindle.....
Added: 12 Apr 2012
Arthur Rawlingson
Hi Tom The mixer taps in the bathroom of Autosleeper Ravenna [2002] are leaking. The taps are the same as the comet exclusive tulipano.Do you have the spares for these taps or do i need to purchase new taps Thanking you Arthur
Regret we are unable to source spares for these. A new tap will be the simplest way forward.....
Added: 11 Apr 2012
Mrs p Thomas
I have an 1850 wide seitz blind do you do a replacement spring for it
The spring mechanism in the Seitz blinds is common to all blinds and is our part 135876....
Added: 11 Apr 2012
Jack Cavanagh
Hi Tom where would I get a manual for a Kentucky royal 4 low profile and for domestic fridge?
You will need to go 'on line' to find a Kentucky dealer to obtain a manual. For the fridge go to the Dometic website www.mycaravanning.com.....
Added: 11 Apr 2012
Hi Tom I had a problem with the blind at the gas hob. It would not go up or down. Having been a blind man for 35 years I knew not to put oil on it so I cleaned it soapy cloth, but not much improvement. So I then cleaned it with furniture cream that has done the trick. I wanted it right for sale.
Pleased that you have seen a way forward on this. There is a spring tensioning screw at top right hand corner which can be adjusted to improve retraction.....
Added: 11 Apr 2012
The pressure switch will normally be installed in the cold water pipework before the 'T' joint where the pipework goes to the water heater. Clearly if the cold water is working then the pressure switch is operating correctly and your problem is proba....
Added: 11 Apr 2012
Roger Norton
Resealing awning rails at 35mm wide, Do I use 19mm or 32 mm mastic?
32 mm mastic would normally be used in this instance or you may wish to use the IDL mastic from a tube.....
Added: 11 Apr 2012
Donald Wood
Caravan cover sizes 18ft - 20ft. What measurement is this - the length of the caravan body???
Yes, caravan covers relate to the length of the body of the caravan.....
Added: 11 Apr 2012
Brian Johnson
Opened up the van for the season at Easter when we turned the thetford fridge on it trips the mains RCD we do not use gas or 12v supply any ideas?? thanks
The 230 volt heating element in your fridge will need replacing. Suggest you operate on gas until you can get a replacement fitted.....
Added: 11 Apr 2012
Arran Nicoll
I have a Trumatic S3002 heater with auto igniter, on Saturday the igniter stopped (no clicking noise), replacing the battery did not make any difference. I tried it many times Saturday and Sunday but without success, this morning I tried again and it worked but with quite a limp sounding click. Which part usually fails ? Thanks
First try another battery, the one that you have fitted may be faulty - best to use a duracell or equivalent. If the problem persists then there is probably a fault with the igniter itself or these may be some debris or condensation on the gas burner....
Added: 11 Apr 2012
Ian Flack
When the gas comes into the van it lights the gas ring for 30secs then goes out. Why?
You may have a faulty gas regulator or a faulty thermocouple on your gas hob. If this happens on all of your gas rings then it is most likely to be a problem with the gas regulator mounted in the gas compartment.....
Added: 11 Apr 2012
Andy Barnett
Hi Tom. I have a 2007 Swift Challenger 490. Can I plug a mains water supply straight into my van?. Thanks, Andy.
Yes you can, I am fairly sure the 2007 Swifts were fitted with the older style Truma inlet. You need a Waterline for crystal Mk2 product ref 130483, if this does not look correct you will have the new Truma inlet and need a Truma Ultraflow water inl....
Added: 09 Apr 2012
Shane Harding
the hose connection on our Reich single lever tap has come off, it has a small red locating pin which I am unable to find for sale, any ideas?
This pin is not available as a spare, if you are unable to find the pin you may need to purchase a new tap....
Added: 09 Apr 2012
Toby Vinnels
Hi Tom, my coupling head on a elddis crusader is not pivoting correctly. When looking from the front the hitch head is slightly twisted in relation to the ground and when you try to rotate the hitch it will not move to the left but will move/twist to about the 2'oclock position. Any ideas, thanks
From your description it sounds like the draw bar could be bent, as this is a critical part of the caravan running gear the only advise I can give is to have the drawbar assembly checked by a qualified person....
Added: 09 Apr 2012
Elaine Binns
We have an eleven year old Elddis autoquest 400 motor home that we have not used over the winter. Yesterday the pump for the taps and water gauge would only work when switched to veh mode so we charged the leisure battery overnight in the garage but this still has not charged fully. I see from the receipts included with the sale that this had been a problem in 2009 but the battery was changed and then changed again in 2010. Any suggestions regarding the cause of this and is it a common problem?
This is not a easy question to answer without carrying out tests on the van, if a low quality battery has been fitted this may just be coincidental as the low cost batteries available on the market do tend to fail more frequently. I would suggest fi....
Added: 09 Apr 2012
Leslie Harris
my bailey moselle trips the electric when switched on can you give any suggestions
It is likely to be one of the heating elements in one of the appliances. This could be in the fridge, water heater, or fire. Make sure that all appliances are turned off before connecting the mains supply. Switch each item in turn to identify where ....
Added: 09 Apr 2012
Jerome Roberts
Hi Tom, my thetford N175 fridge freezer has stopped working, the lcd display won't turn on. I've checked all the electrics and this is fine. I've tested the electric supply behind the fridge and this has power. I suspect there is a problem with the power board would you agree? and if so, how do I tell if its automatic or manual to purchase the correct board. Many Thanks
The fault does indicate a problem with the power board. If the fridge is fitted in a caravan then it is probably a manual version whereas in motorhomes it is normal to fit an automatic controlled fridge. The fridge serial number will determine which ....
Added: 09 Apr 2012
Sue Graham
My thetford N112 caravan fridge LCD display keeps coming on and off with a spanner icon and fault code 12. The blue light flashes on and off meaning the fridge is not working. I've heard through forums that thetford fridges 2007/2008 year models had faults with the pcb. Any help would be appreciated regards Sue Graham.
Fault code 12 indicates that the voltage supply to the fridge is outside the operating range of between 9.5 and 15 volts DC. The fact that the blue light flashes on and off would indicate that there is a poor connection at one of the wiring joints. Y....
Added: 09 Apr 2012
Lyndon Westwood
Why does the fuse keep blowing on my europa sterling caravan when I use the taps?
This would indicate a problem with your water pump. Have you replaced the pump?....
Added: 09 Apr 2012
I have a broken carver rapide GE930 water heater, I have been told I can replace it with the propex malaga water heater , can you confirm this please ?
Yes, this is easily done and the Malaga heater comes with a flue adaptor plate.....
Added: 09 Apr 2012
Dave Cook
I have a Thetford 250 CWE toilet that has stopped flushing. I am reasonable certain it the PCB in the top of the tank, as if I remove this and run a 12v supply through the connector the pumps works OK. Can you tell me what part no to order.
The part that you have indicated is our part 137058.....
Added: 09 Apr 2012
Mark Goldsmith
Tom, I have abbey GT214 1990, on the side of the caravan by the Thetford door is a round thread like connection with a hole and two smaller holes could you tell what this is for. If it is for filling up the onboard water tank where would I find the part required for filling. Currently I'm filling it by hand.
This will be the Aquaflow socket to allow you to pump water from an outside container into your inboard tank. The pump assembly is our part 105567 and is fitted with the plug for the Aquaflow socket.....
Added: 09 Apr 2012
Andy Barnett
Hi Tom. I have a 2007 Swift Challenger 490. Can I plug a mains water supply straight into my van?. Thanks, Andy.
Yes, you can do this using Aquasource Water supply unit, our part 127867. You may wish to bypass your water pump to avoid any restriction when hooked up to the mains supply but you will need two stop cocks and extra piping to do this. However the sys....
Added: 09 Apr 2012
Ann Haskoll
The power sockets (2) in my motorhome cut out, and stay off for varying lengths of time. The fuses are not blowing, and the main trip switches stay on. The fridge (separate circuit) stays on, so it's not a problem with the EHU supply
This would point to a faulty Micro Circuit Breaker in the Consumer Unit. This would normally be the 10 amp or 16 amp unit.....
Added: 09 Apr 2012
Keith Cowlishaw
I have a Autocruise Augusta M/H 2010 model, I need to replace 2 window catches and I am assuming they are the slide on model (Ref 135140) Can you tell me how to remove the existing ones in order to fit new ones. Thank you
As their description reads these catches slide onto a bracket fixed to the window. If you look closely you will see that there is only one way that the catch will slide.....
Added: 09 Apr 2012
Mark Harris
Hi Tom, I have a Elddis avante 556 (2006), First outing of the year and the Kitchen mixer tap spout appears to have split (not left open over winter!). I obviously need a new spout which I believe is a Reich Trend E, but do I also need a 'ceramic cartridge'? If so, can you please advise me of product ref etc Cheers Harry PS- Can a simpleton like me fix it?
The Cartridge for the Reich Trend E tap is our part 141770. The spout is our part 138055....
Added: 09 Apr 2012
O Edmunds
How do you remove a fridge from a caravan for servicing ?
Both Dometic and Thetford fridges are secured by 4 screws through the side walls which are accessed from inside the fridge. Before pulling the fridge forward remove the vents from the outside wall and isolate the gas, 12 volt and 230volt supplies. On....
Added: 04 Apr 2012
Tim Bland
Hi, I have a ZigX90 unit in my caravan which is now broken, could you advise me off an replacement which is easy to fit on the existing wiring. regards Tim
The Zig X90 is no longer available and the X70 is a suitable replacement. Our part 132877....
Added: 04 Apr 2012
Alan Binning
Hi Tom, The bathroom door lock on my recently acquired Compass Corona 636 has lost its inside handle (you can get in but not out!), but I have also noticed that there seems to be missing top and bottom catches which are operated via rods from the central lock. Any ideas on how I can get a complete new bathroom door lock assembly?
If you have a push button catch on your toilet door then you should be able to screw a replacement knob on the inside to allow the door to be opened from the inside, our part 130172. The actual lock that this fits to is our part 130180. From this loc....
Added: 04 Apr 2012
hi Tom, I have a Electrolux rm4267 fridge in motorhome. The gas will not work there is no flashing red light. How do I check if it is the switch or electonic igniter?
You will need a voltmeter to check that you have 12 volts at the ignition switch. If you have then it is probable that you need to replace the switch, our part 139073. If you also check the voltage between the switch and the igniter then this should....
Added: 04 Apr 2012
Brian Heaton
The fuse on the pump on my C-200CWE toilet is blowing. I assume there is a short in the pump. This is the second time in two years that this has happened. Can the electric version be replaced by the manual version
The electric pump is always subject to frost damage but occasionally the pump will 'stick' in one position when not used through the winter. If the pump rotor can be turned by hand before switching on then this may prevent the 'blowing' of the fuse. ....
Added: 04 Apr 2012
Mr Philip Garner
I have a bailey ranger gt touring caravan. come to use van on first trip out march 2012 and found water leaking into both holding tank compartment and into toilet/compartment. Found dripping water coming from blue plastic bit on r/hand side in holding tank comp {pump I think }.thetfordc250 cwe cassette fitted. pump and flush still works but flush tank leaks. Do I need to replace pump??? need your advice before I place order..thanks Philip
This is almost certainly a problem with the toilet pump which may have suffered frost damage. Replacing the pump should solve the problem.....
Added: 04 Apr 2012
Jullie Johnson
Hi, I have a new water pump cartridge to replace but the old one won't come loose to allow use to change it, it's a screw up one, is there a special tool I need to do this ,as we feel if we use brute force we may snap the plastic hold bit on the cartridge itself , could you suggest anything so we may get it loose? thanks
I am assuming that you have a new filter cartridge for the Crystal water inlet. You can get a special tool to remove the cartridge but normally a large pair of pliers will do the trick.....
Added: 04 Apr 2012
Nick Trill
Hi Tom, purchased a smev 4 burner and grill hob this has a piezo ignition does it require 12v feed ? if not how does it work ?
Any appliance with a piezo ignition relies on the mechanical force of depressing the piezo button to create a spark at the burner. The piezo button should click and generate a spark each time it is depressed.....
Added: 04 Apr 2012
S Higginson
Hi, We have a Sterling Europa 2011 model, and I want to fit a double socket am I right in thinking that I need (Product Ref: 141632) support frame, an outer frame similar to (129650) and 2 (137688) 3 pin sockets? (depending on colour). Is this all I need to mount them as well? Kind Regards
Yes, you are correct. It is advisable to fit back boxes 129578 to protect the rear of the fitting.....
Added: 04 Apr 2012
Ken Winhall
The Hartal door lock replacement kit comes with a separate cylinder lock to insert. Do I need to purchase the lock removal kit in order to displace the engagement clip or should it just push the cylinder in. It doesn't seem to house fully.
The cylinder lock should just push in with the key inserted. You normally need to twist the key to locate.....
Added: 04 Apr 2012
Tracey Seaman
The awning rail has pulled away from the caravan and some of the screws are rusty can this be repaired would I replace the old rail or would I be best to buy a new piece of rail if so where could I get this and what could I do if the screws wouldn't screw back many thanks Tracey
If the screw holding the rail are rusty it indicates that there has been some water penetration and in the worst case the wood that the rail attaches to has become rotten. If the existing rail is serviceable then remove it completely and clean off a....
Added: 04 Apr 2012
David White
I have a motorhome as make & model below. The bottom door hinge leaf only has broken the fly screen is still attached. Your product 0844770776 is identical to the broken one. It is easily unscrewed from the door and fly screen BUT it is pop riveted to the door frame. Can I just carefully punch the centre pin out of the existing hinge and replace the broken door leaf with the same from your product?? or will I have to drill the pop rivets out of the hinge complete and frame and then fit the new product and hopefully refit new pop rivets.
Easier to drill out the pop rivets and replace.....
Added: 03 Apr 2012
Mr G. J Scott
Dear Tom, my door lock on my Abbey GTS 420 is very stiff to turn the key, the inside is a grey colour with the red and green painted dots for lock and unlock, I have sprayed with wd 40, but this has not helped, and I am worried it may break the key. How door I remove the lock from the inside of the van, I have undone the two screws under the hidden plate, but it does not come free, and I don't want to force it?
There are two screws underneath the green and red stoppers. These are difficult to remove unless you drill a small hole in each so you can lever them out.....
Added: 03 Apr 2012
Keith Henderson
Hi I have a thetford c200s/cs cassette toilet when I press the flush button it pumps a little water and then blows the 3 amp fuse I have removed the control panel and the connection from the reed switch to the led bulb has been broken would this be the reason or is it more likely to be the electric valve
The problem will be with the electric valve, our part 129433.....
Added: 03 Apr 2012
Cheryl Beech
I have a Elddis Compass Rambler 2006 and am looking for a pump to use outside with a portable water tank have no idea what I would need
You are most likely to require Whale water pump, part 127854, or Truma pump 127901 depending on the type of inlet fitting that you have on the caravan.....
Added: 03 Apr 2012
Dean Foster
Do you have the fitting instructions for installing a Fiamma F45 to the side of a Swifts Escape Motorhome ??
There are no specifics instructions on how to fit an F45 to a Swift Escape Motorhome however there are numerous Installation Instructions of the Fiamma website. This is http://www.fiamma.com/EN/download/products_installation/....
Added: 03 Apr 2012
John Burton
My Thetford C200 CWE toilet pump has stopped working. I have checked the power and switch are working alright so assume the pump is at fault. I have checked your web-page for a replacement but cannot establish which pump to order. my pump model No is: 35/2004. 022406. Could you please advise! Thanks!!
The toilet you have has an electric flush rather than a manual flush. Therefore the pump you require is our part number 129418.....
Added: 03 Apr 2012
Alan Amis
could you please tell me if the Waeco PerfectPower inverter PP150 product ref;147935 have a permanent cooling fan or does it cut in when needed.
The inverter is cooled with a load and temperature dependent fan. The inverter is equipped with protection against thermal and electrical overloading, as well as excess and insufficient voltage. The inverter switches off if its internal temperature....
Added: 03 Apr 2012
Richard Stephen Handscombe
Hi I've just bought my motorhome and it has a Truma gas barbecue point fitted. What bits do I need to buy in order to connect a gas barbecue to this point please?
You need a barbeque outlet fitting part 130861 together with a length of high pressure hose part 126597 ( maximum 2 metres ) and some hose clips to secure the hose at each end.....
Added: 02 Apr 2012
Can I add an in-line water pump to a manual pump system? I don't have an on board water tank, it will need to draw the water from an external water carrier via the original pipe work. If yes, would I put the electric pump before or after the manual foot pump?
Yes, you can put an electric pump in line with a manual pump and it would be situated after the manual pump. It will need to be primed to work and you will have to rely on the non return valve in the manual pump to prevent the water leaking back towa....
Added: 02 Apr 2012
Gareth George
I have a Lunar Chateau 500 and the Reich single mixer with shower attachment is leaking from underneath, I believe the cartridge needs replacing but I cannot get it out, I have removed the top and loosened the three screws that appear to hold it in but I cannot remove the outer casing to expose the cartridge. could you advise please how I get the cartridge out, I don't have a model number I'm afraid.
I am not sure which tap was fitted to this caravan but on many taps you need to unscrew the bezel which is the part immediately below the handle. It may look to be part of the body but it should unscrew. If you could send a picture of the tap to cust....
Added: 02 Apr 2012
I have a isabella capri lux awning. I need to replace quite a lot of the poles due to storm damage. Can I mix carbon x poles and steel poles
No, sorry they are not compatible.....
Added: 02 Apr 2012
Ronald Price
I recently had an accident with a height barrier and destroyed the flue on the roof of my caravan. I have recently purchased a new flue from you to replace the broken one. On fitting the new flue I had to trim back the silver internal flue and it is now approx.15mm short of the lip inside the new unit. Is there any way I can extend the flue or seal the slight gap between the flue and the new fitting.
It is important that there is no gap in the flue as this could introduce flue gases into your vehicle. It is best to have a 'Gas Safe' engineer look at it as he may be able to apply some high temperature sealant if applicable. Otherwise you may have ....
Added: 02 Apr 2012
Hi Tom Have a Dometic RM7401 fridge ,not getting very cold on gas or electric, any clues,or is this a common problem with these, heard they discontinued ?
The RM7 series has now been replaced with the RM8 series caravan refrigerator but parts are readily available for your fridge. I assume that you have checked the temperature inside the fridge with a thermometer as in cold weather it is sometimes dece....
Added: 02 Apr 2012
Lorraine Murfin
Toilet electric flush will not work on a c200cwe
If you have checked the fuses it is likely that the electric pump has failed and will need to be replaced. Remove the blue operating button to access two screws. Remove the screws and lift the assembly ( held only by mastic ) to access the switch and....
Added: 02 Apr 2012
David Hayes
Is it ok to connect my swift Motorhome to my 30amp home electric supply?
Yes you can do this providing you have a standard 230 volt supply. Adaptor 127706 will be required to attach to your cable.....
Added: 02 Apr 2012
Hi. I have a Hymer Van which has a Reich (Keramic Trend?) swan neck mixer tap in the kitchen area - similar to this - http://rk-reich.com/product_info.php?info=p2_Singel-lever-mixer-KERAMIK-TREND-S--75mm-.html&XTCsid=e2ea9ca20146dd4649b7cfcd922bd8bb. Due to my own error it sprang a leak (frost damage) which I have repaired but access to the underside of the unit is very difficult as it has a red and blue angled connector like your items 139238 & 139584 and these are tucked up behind the sink bowl so I have to dismantle the cabinet or remove the sink to get access! 2 Questions - a) can I replace the workings of the tap unit with something with longer connectors that are easier to access? or b) is it possible to replace existing connectors with longer connectors 140115 & 140116? and if so, will these still connect to plastic hoses with jubilee clips?? Or am I better replacing the whole tap??
Yes, you can replace the short connectors with the longer ones and if you wish to connect these to flexible hoses with jubilee clips you will need adaptors 137877. To remove the existing short connectors you will need to knock out the horizontal pin ....
Added: 02 Apr 2012
Helen Shepherd