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US teen sets himself ablaze for online 'Fire Challege' stunt
A teenage boy from Kentucky, US set himself ablaze after he poured alcohol, while taking up online social media 'Fire Challege' stunt.
The 15-year-old teen said that he just poured alcohol and lit it, which automatically went and burst, after which he was seen desperately running to try and put out the fire, in the video shot by his friend, News.com.au reported.
Lexington Fire Department Captain Chris Harrod said that incidence of getting second and third degree burnsl ike this happens when they don't show at the end of the video.
The teenager, who was rushed to the hospital by firefighters, confessed that he tried the "Facebook stunt" without seeing the end and really thinking and it was something very "hard" to do.
(Posted on 01-08-2014)
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Oregon Trail
Oregon Trail predates the 80s, but the explosion of personal computers in the decade meant that every classroom had a copy of the educational video game.
Hunting animals, fording rivers, dying of dysentery, Oregon Trail had it all. And unlike so many video games where you could figure out patterns, Oregon Trail had an element of randomness that always kept you guessing. Will your wagon sink if you try crossing? Could you gather 200 pounds of food to sustain your family? Will it be hilarious if you give your family the name Butts? (Yes, it was.)
Oregon Trail was the perfect blend between text games and the emerging visual-focused market. It taught you that surviving a game was more complicated than finding enough coins to buy another life. In this game you could break a leg, starve or get cholera, and even if you were lucky and won it all, the best you could hope for was being in Oregon.
Taking on the job of a city manager didnt sound especially exciting until SimCity came along. But most cities dont have random nuclear meltdowns or Godzilla attacks.
SimCity was the first evidence the simulation games didnt have to involve trying to fly an airplane. Instead, it let you clean up when that plane crashed over your city. You could set taxes high and have a wealthy city no one wanted to move to, or charge nothing and have a bustling metropolis with no money for roads.
SimCity was a game that let you play god shaking the world with earthquakes while you rack up the cash (thank you FUND code) or benevolently trying to give your residents a better life. In Oregon Trail you were at the mercy of the elements. In SimCity everyone was at your mercy.

subset: commoncrawl


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Acer V360 image leak shows the front and back in clear detail
Earlier in the week we saw an image of the Acer V360 smartphone leak. And while that image was clear, it was actually a render. That being said, it looks like some additional images of the V360 have surfaced and these are not renders. In fact, they are regular pics. Not to mention, they are pretty clear.


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Home >Product > Plastic Netting > Silage Covers
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Heading into Game 1 of the NBA Finals, Thunder coach Scott Brooks playfully said he would not play three-time scoring champion Kevin Durant all 48 minutes each game, but rather only 47.
NBA Finals: Thabo Sefolosha's second-half defense made Thunder's scoring flurry even more valuable
Given how the series opener unfolded, perhaps Brooks should consider playing defensive specialist Thabo Sefolosha a bigger bulk of the minutes.
The Thunder post a 105-94 victory before a crazed blue-clad sellout crowd of 18,203 at Chesapeake Energy Arena, outscoring the Miami Heat 58-40 in the second half.
Durant, who wound up playing 45:48, no doubt played a significant role, scoring 17 of his game-high 36 points in the final quarter. Point guard Russell Westbrook fell just shy of a triple-double with 27 points, 11 assists and eight rebounds.
In fact, Durant and Westbrook double-handedly outscored the Heat 41-40 after intermission.
But it was Sefolosha who added even more value to OKC's flurry of second-half points with his suffocating, physical defense against LeBron James.
Sefolosha played 19:46 of his 28:30 in the second half, including the entire fourth quarter, during which he held James to seven points and 2-for-6 shooting from the field.
In the first half, Sefolosha allowed Dwyane Wade just two points while defending the eight-time All-Star.
With Miami's propensity to roam in open spaces and rely on their significant one-on-one abilities, Sefolosha's quick feet and candor-like frame figure to be invaluable throughout the Finals.
Sefolosha's stellar second half wasn't completely one-sided. He also scored all nine of his points in the second half.
Sefolosha's timing was impeccable because all this transpired on the same night the NBA's Sixth Man of the Year couldn't manage six points. James Harden finished with five points and shot 2 for 6 from the field.
"We love what Thabo does," Brooks said. "He's a tough-minded defender. He understands that he has to be able to guard every possession like it's his last, and he does that. … Thabo is a very important part of how we defend as a team. His individual pride is at a high level."
Thunder reserve guard Royal Ivey frequently is hounded by Sefolosha in practice. Ivey personally has experienced what he observed Wade and James go through in Game 1.
"He was great," Ivey said of Sefolosha's performance. "He gets his hands on a lot of balls. He's great at deflections. He's got long arms and he's always moving them constantly. He's anticipating what the offensive player is doing."
Continue reading this story on the...


text: Close Tweet0 Share0 Comment0 Share0 Share0 Stumble It0 Print0 More Point Forward Video: Jon Hamm mocks Dwight Howard, LeBron James at ESPY Awards by SI.com Staff Email Posted: Thu Jul. 18, 2013 Host Jon Hamm poked fun at Dwight Howard, LeBron James and Heat fans during his monologue at the ESPY Awards on Wednesday night in Los Angeles.Here's a rundown of the Mad Men actor's NBA-related barbs:• "This is the 20th anniversary of the ESPYs. That means that when the very first ESPYs aired, Ray Allen was only 35 years old. You still look good." (Allen, who was in the audience, turns 38 on Saturday.)• "It's great to be here in L.A., although not everyone feels that way. Dwight Howard recently announced that he was leaving the Lakers to play [crowd boos] for the Houston Rockets. I guess it looks like he finally found a way to help the Lakers win. But, come on, this is L.A. We thought it would be nice to honor Dwight Howard by taking a look at his greatest moments as a Laker." Then a few bars played of Tina Turner's The Best before the song was cut off.• "Not only that, but Metta World Peace is leaving L.A., going to New York. I'm a little surprised at that. I thought if Metta went anywhere, it would be right back to his home planet."• "Congratulations to the NBA champion Miami Heat. The Heat won their second championship in a row this year, thanks in large part to their coach, Bruno Mars. Love your work, really do," Hamm said, drawing a big laugh from Erik Spoelstra.• "Are there any Miami Heat fans here or did they leave already? Is that why [Chris] Bosh isn't here? Is he chasing them down?"• "The NBA Finals had absolutely everything. Clutch shooting, edge-of-your-seat games and every single stage of male pattern baldness. It was a clinic." The camera panned to James, who pretended to fuss with his hair. • "It's not all bad for the Spurs, though. Manu Ginobili is going to take some time off and do some traveling. I'm not sure if he'll get called for it, but he's going to do it anyway." Promoted Stories Comments


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Norway critical of Israel's witholding of Palestinian revenues
Posted by African Press International on December 8, 2012
"The fact that the Israeli authorities are withholding the Palestinian clearance revenues in December is very unfortunate," commented Minister of Foreign Affairs Espen Barth Eide.
"The Palestinian economy is in deep crisis, with a budget deficit of almost USD 0.5 billion for the current year. The fact that Israel is withholding Palestinian revenues could further exacerbate this crisis, and there is a danger that Palestinian state institutions could collapse," Mr Eide said.
Norway emphasises the importance of maintaining regular transfers in the current situation, and stresses that the parties must agree on the repayment of any debt.
Under the arrangement currently in place, the Israeli authorities are responsible for collecting Palestinian clearance revenues in the West Bank and East Jerusalem, and for their subsequent transfer to the Palestinian Authority (PA). The Israeli authorities refer to the withholding of the funds as the deduction of Palestinian debts to the Israel Electric Corporation. This decision is being seen as a reaction to the vote in the UN General Assembly on 29 November, in which the Palestinians' status at the UN was upgraded to that of observer state, by an overwhelming majority. The clearance revenues that the Israeli authorities collect on behalf of the PA account for more than a third of the PA's revenues.
"It is now essential that Israel and the international community engage in a concerted effort to stabilise the Palestinian economy. If the already precarious financial situation deteriorates further, this could weaken the moderate Palestinian leaders who are willing to negotiate, and strengthen extremist actors. This is not in the interests of Israel, the Palestinians or the international community," Mr Eide said.
59.843341 10.457982


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Start: 29.01.2013
End: 31.01.2013
Newport, United Kingdom
This course focuses on all aspects of intellectual property and enables delegates to develop a detailed understanding of IP and its relationship with business, culture and the economy, as well as sound practical skills they can apply to a business environment. The course covers topics such as patents, licensing, trademarks, copyright, brand identity and IP valuation.
Intellectual Property Office, Concept House, Cardiff Road, Newport, South Wales, United Kingdom NP10 8QQ
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Making Measurement Make Sense (3MS)
Making Measurement Make Sense (3MS) is a cross-industry initiative founded by the American Association of Advertising Agencies (4A's), the Association of National Advertisers (ANA), and the Interactive Advertising Bureau (IAB). The Media Rating Council (MRC), an independent body, is responsible for setting and implementing measurement standards. For more information on 3MS, visit www.MeasurementNow.net.


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March 2014
The Book Cellar is operated by the Friends of the Library. It is located in the basement and open to all.
Primary Health Network's Certified Application Counselors (CAC) are here to help you with the enrollment process. CAC's are trained to educate and assist individuals with the Health Insurance Marketplace.
Dates: Thursday, January 30, February 20, and March 6 and 13, 2014. 10 am – 4 pm
Call 1-855-456-5685 for an appointment or just WALK-IN!
Items you need:
Driver's License, Birth Certificate, Social Security Card, Most Recent Tax Return, Current Income Information
Questions? Call toll free: 1-855-456-5685 or email email@example.com
An instructor will be on-hand to help you use your devices, including (but not limited to) the Nook, Kindle, and iPad. Call 724-658-6659, ext. 107, to register. Limit 2 participants per session.
The Book Cellar is operated by the Friends of the Library. It is located in the basement and open to all.
Basic computer classes will be held on Monday, Wednesday and Friday mornings @ 9:00, 10:30, and 12 beginning on 2/26/14. Registration is required. This class is for beginners and will teach how to use a mouse, what the desktop icons are for, and how to set up an email account. Call 724-658-6659, extension 107 to register!


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July 26, 2012
Carbon Sports
Helper and Price players team together to help win All-Star game
Three local American Legion Baseball players played big roles in helping their team secure a 7-6 win in a back and forth game that lasted for 12 innings.
Helper baseball set to face Grantsville to begin 2012 State Tournament
The Helper American Legion Baseball team will begin its quest in the 2012 State Tournament as they will play Grantsville on Saturday at 10 a.m. at Oquirrh Park in Kearns.
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text: Monteith and Michele kept their relationship professional when the cast of Glee visited Love, Loss and What I Wore at The Westside Theater on Nov. 1, 2009 in NYC. "No, I don't have a crush on Cory!" Michele told Glamour. "Rachel has a massive crush on him. He's like my brother."


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Superstar chef Anne Burrell hits the pavement to help prominent restaurants around the country find their most valuable employee - the Executive Chef. In season two of Food Network's Chef Wanted with Anne Burrell, Chef Anne puts four top-level candidates through the ultimate job interview as she tests their culinary chops and business savvy in kitchen challenges that run the gamut. From testing their resourcefulness by creating a delicious dish using only four ingredients, to assessing their ability to pair their own dishes with a signature beer from the restaurant's menu, these chefs are in for the challenge of their lives.
"Chef Wanted with Anne Burrell" can be seen Thursday nights at 10 PM on Food Network.
For more information on Chef Wanted click here: CHEF WANTED WITH ANNE BURRELL


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- Northern New York Newspapers
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Managing diabetes is challenging. Monitoring glucose levels, maintaining a healthy diet, exercising regularly and balancing medications are challenges most people with diabetes deal with every day. Diabetes can be overwhelming. It is tough to change lifelong habits and often the benefits are far in the future. For many people, meeting with other people who are experiencing the same challenges is a positive and effective way to discuss diabetes issues. There are strategies that can help.
On August 21 at 4 p.m., in the Claxton-Hepburn Medical Center's auditorium, Karen Cole, RN, BSN, Certified Diabetes Educator (CDE), will be facilitating a Diabetes Support Group. An open forum for diabetes related discussion will be held. This is a free support group and family and friends are welcome.
If you are interested in forming a network with other people struggling with diabetes, consider attending this meeting. If you have any questions, Mrs. Cole can be contacted at 713-5181.
Thousands of readers like you have made Northern New York Newspapers the number one ranked website* for local news and sports coverage in the north country.
You can continue on to this article in a few seconds, or you can visit one of our websites:


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NFL Network's Albert Breer caught up with Robert Griffin III at Redskins Park on Tuesday and asked the QB about his expectations for the season. Naturally, Griffin quoted from "Talladega Nights."
"There's only one happy team at the end of the year," Griffin said. "There's not two, [or] three. To quote Ricky Bobby, you're either first or you're last. I know that's funny, but it's the truth. You're either the Super Bowl champion or you're not the Super Bowl champion, and we want to be Super Bowl champions. It starts one game at a time, one week at a time, and we've taken care of that on this Movement that we like to call it. On this Movement, we've taken care of every step and we're looking forward to training camp."
This isn't the first time that Griffin has quoted "Talladega Nights." He also channeled his inner Ricky Bobby before driving the pace car at Richmond International Raceway in April.
RGIII quotes Ricky Bobby in his press conference. "You always want to go fast … I just have to make sure I keep turning left."
— michael phillips (@michaelpRTD) April 26, 2014
Griffin was asked to elaborate on The Movement, which he has discussed and hashtagged before.
"The Movement is an identity for us," he said. "What's going to be our identity? The Hogs had their identity. We're not the Hogs. We're a fast, explosive football team, both on offense and defense. So what brand of football are we going to play? Are we going to be a physical football team? Are we going to be a strong football team? And that's for us to decide, and I think we're deciding that right now. We have a little bit of everything, so that's good."
One unsolicited suggestion for an identity/hashtag for this year's team: #ShakeAndBake.


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The Homestretch | May 6, 2013 | 6:49
Ald. Gord Lowe decides not to run
After 12 years on council, Ald. Gord Lowe has announced he will not run in the civic election this fall. The Ward 2 councillor gained his reputation as a financial hawk. He has been council's budget chief and finance committee chair for most of his time at city hall.


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Volleyball vs Cazenovia
Free. 312-2488
Location: Oswego, NY, Max Ziel Gym in Laker Hall
Tuesday, Oct 6, 7 p.m. - 8 p.m.
Men's Tennis vs. Utica
Free. 312-2488
Location: Oswego, NY, Romney Tennis Courts
Wednesday, Oct 7, 4 p.m. - 6:30 p.m.
Alumni & Friends Event with President Stanley
Save the date. http://alumni.oswego.edu/events
Location: New York, NY, USA
Sunday, Oct 4, 6:15 p.m. - 6:15 p.m.
GOLD Third Thursdays
Visit http://www.facebook.com/events/453070221388940 for the latest locations or suggest your own!
Location: Various Cities
Thursday, Oct 15, 6 p.m. - 8 p.m.
Psychology, the scientific study of human and animal behavior and how such knowledge can be applied, is useful in many contexts, including health care, education, business, industry, sports and law. Oswego's Psychology department offers a superior program taught in an exciting atmosphere. In addition to a solid foundation in general psychology and research methods, a degree in Psychology offers options in health psychology, human factors and neuropsychology.
Majors and Programs
Along with an undergraduate degree in Psychology, we partner with other departments to offer degrees in Cognitive Science (BA or BS), Linguistics, Philosophy-Psychology, and a graduate program in Human-Computer Interaction. Most recently, we added a five-year joint undergraduate/graduate degree option, the Psychology bachelor's/HCI master's degree and a five-year joint undergraduate/graduate degree option combining an MBA with a Psychology bachelor of arts.
In addition to the Psychology minor, we offer a popular interdisciplinary minor in Expressive Arts Therapy.
Student Opportunities
Students have a wide range of options including working on research using high-tech equipment, exploring cutting-edge topics across the life span in psychology and learning in developmental research labs with faculty and teams of other students. SCAC awards are available to help fund student research with faculty. Eligible students may be invited to join Psi Chi, the National Honor Society in Psychology, or become Peer Advisers. Everyone can participate in Psychology Club activities. Students have many options for internships and service-learning experiences, and can serve as research assistants or teaching assistants in their junior or senior years.
Our faculty teach and conduct research in many areas of psychology: applied, clinical, cognitive, counseling, cross-cultural, developmental, educational, evolutionary, experimental, gerontology, human-computer interaction, industrial-organizational, multicultural, social, perception, neuroscience, quantitative research methods, teratology, trauma and more. Our faculty have excellent teacher ratings, and have graduated from strong doctoral programs in psychology. Several faculty have postdoctoral research experience. All faculty have a strong commitment to undergraduate education. On the faculty web pages you will find information on their recent publications, recent grants and areas of research.
After Oswego
Some of the top 10 occupations that employ students with only a bachelor's in psychology are: top- or mid-level managers, executives and administrators, sales, social work (assistants), management-related occupations, personnel, training and human resources or labor-relations, administrative jobs, insurance, real estate and business services, marketing, auditor and other financial specialists.
Many students continue their education at the master's or doctoral level. One such psychology student graduate is Dennis E. McChargue, Ph.D., now an assistant professor and associate director of clinical training at the University of Nebraska-Lincoln's psychology department.


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The Magazine
Taking the Second Amendment Seriously
Finally, and for good reason, a gun control statute has been struck down as unconstitutional
Jul 24, 2000, Vol. 5, No. 42 • By NELSON LUND
The Fifth Circuit heard oral arguments in the government's appeal of Cummings's decision on June 13. The session featured a number of humorous exchanges, including comments by the judges about their own personal arsenals, and an embarrassing display of ignorance by the government's lawyer about the statutory definition of the term "militia." But the most promising aspect of the argument was how little interest the judges showed in joining the many other courts that have treated the Second Amendment as a kind of enemy alien within the Bill of Rights.
Though it is always dangerous to predict what courts will do on the basis of judges' questions at oral argument, the following possibilities seem most likely. The court may simply avoid the Second Amendment issue by holding that the 1994 Violent Crime provision exceeds congressional authority under the Supreme Court's recent federalism decisions. Another way of avoiding serious Second Amendment questions would be to dismiss the indictment of Emerson on the ground that the federal statute includes an implied limitation to cases where there has been a judicial finding of dangerousness to the "intimate partner" or child. But it is also possible that the Fifth Circuit will conclude Cummings was right, and that the statute violates the Second Amendment.
If the court goes down this last road, the Emerson case could be headed for the Supreme Court. And whether in this case or some other, the Supreme Court will eventually have to decide whether the Second Amendment is going to remain in the Constitution. It is therefore worth understanding why expunging it would require a level of sophistry and willfulness on a par with such disastrous instances of high court usurpation as Dred Scott and Roe v. Wade.
For much of the twentieth century, there were two schools of thought about the meaning of the Second Amendment. Virtually the entire legal establishment, from the professoriate to most appeals courts, asserted that it protects only the right of state governments to maintain military organizations like the National Guard. On the other hand, people who read English in the normal way thought that it protects the right of individual citizens to keep and bear arms.
If the framers of the Second Amendment had simply provided that "the right of the people to keep and bear arms shall not be infringed," even a lawyer would have trouble denying that it creates an individual right like the other "rights of the people" described in the Bill of Rights. But that's not what they did. Instead, they appended an explanatory introduction, so that the constitutional text says: "A well-regulated militia, being necessary to the security of a free state, the right of the people to keep and bear arms, shall not be infringed."
The introductory phrase, however, does not change the meaning of the operative clause, and the Second Amendment means exactly what it would have meant had the preface been omitted. To see why that's so, and also why such an explanatory preface makes perfect sense, one needs to grasp two interrelated arguments. The first is based on the text of the Second Amendment and its relationship with other clauses in the Constitution. The second focuses on the immediate political problem that the preface was meant to address.
Let's start with the text of the Second Amendment. The operative clause protects a "right of the people," which is exactly the same terminology used in the First Amendment and the Fourth Amendment. Those two provisions indubitably protect individual (not states') rights, and so does the Second Amendment.
What the introductory phrase tells us is that this individual right is protected, at least in part, because doing so will foster a well-regulated militia. Before asking how it can do that, it's worth emphasizing what the Second Amendment does not say.
It emphatically does not protect the right of the militia to keep and bear arms. The people and the militia were and are two very different entities. Nor does the Second Amendment say that the people's right to arms is sufficient to establish a well-regulated militia, or that a well-regulated militia is sufficient for the security of a free state.
Nor does the Second Amendment say that the right of the people to keep and bear arms is protected only to the extent that such a right fosters a well-regulated militia or the security of a free state.


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Touchpoints Bring CX To Life – Adam Richardson on HBR
3 December 2010
It's great to see serious business forums, such as the Harvard Business Review blog, picking up on topics like customer experience. I'm following Adam Richardson's series on customer journey mapping (CJM) with enthusiasm. I recently pointed to one of his artciles that introduced CJMs. Yesterday (Dec 2) Richardson added another installment, this time focusing on touchpoints.
In "Touchpoints Bring the Customer Exerience to Life," Richardson proposes four categories of touchpoints that appear quite useful. He describes them in the article:
- Products: Using the term "product" loosely here, this includes the hardware, software, and services themselves. In the case of Progressive, this includes its vans and website. (I'm classifying the website as a product as it's central to every aspect of Progressive's business, from acquiring to servicing customers. Frei examines how the website's feature of quoting competitive prices, for example, also has positive business benefits for Progressive. But for company's where the website is a straightforward marketing tool, it may be better to classify it in Messages, which we'll see below.)
- Interactions: Two-way interactions that can be in-person (such as in a store), on the phone, or virtual (web sites, blogs, social network and user forum presences, and so on). Progressive minimizes in-person interactions to reduce costs and tries to have customers self-serve on the website, but when an accident does occur, the interaction with the agent in the white van is crucial. An interesting contrast is online shoe retailer Zappos, which wants customers to call, as the company sees that as a loyalty-builder for the brand, even if it's relatively expensive. CEO Tony Hsieh says, "We believe that forming personal, emotional connections with our customers is the best way to provide great service."
- Messages: One-way communications that include brand, collateral, manuals, advertising, packaging, and the like. Progressive advertises heavily, with its minor-celebrity spokesperson Flo who works in the Progressive "store" in the TV commercials. In the previous article I mentioned the importance of the out-of-box-experience stage of the customer journey, and that typically falls into the Messages category as it focuses on establishing the brand voice and explaining a complex product to first-time users.
- Settings: Anywhere that the product is seen or used: a retail store, a friend's house, TV product placement, events, or shows. Especially in Big Box retail, we have seen that manufacturers and vendors have less and less influence over how their products are presented, making this a tricky touchpoint to manage.
Richardson does not introduce these as presciptive elements of a CJM, and he encourages readers to try out others, as needed. For sure, it's more about the way of breaking down the customer journey and the touchpoints in a visual representation that's the important thing.
The example diagram in the article, for instance, uses a "swimlane" arrangement to visually align these categories with other facets of information on the CJM. In the end, it's about exposing the potential value creation–both for customers and for the business–through alignment of interests and activities that's the ultimate goal. (See my presentation on Alignment Diagrams from the Euro IA Conference 2010 for more on that).
In this sense CJMs are a diagnostic tool: they expose relationships within the customer's experience and within an organizations activities that were perhaps previously unknown. Not surprisingly, I quite liked Richardson's diagnostic questions for each touchpoint shown in a CJM. He suggests you investigate touchpoints around these areas:
- What specific things are we doing at each touchpoint?
- Are the touchpoints addressing customers' motivations, and answering their questions or allaying concerns? Are they working for your target customers, and for novices and experts alike?
- Are the touchpoints addressing your customers' unmet/underlying/latent needs? Are there needs going unstated that neither you nor competitors are solving?
- Are all the touchpoints speaking with the same tone, the same message, even the same words? Is your brand being communicated effectively and clearly?
- Are there hiccups in the flow from one stage to the next that may cause potential customers to drop off, or cause dissatisfaction for current customers (and perhaps costly product returns or help-line calls)?
- Are the touchpoints differentiating you from competitors and helping retain the customer?
Certainly, there are more such questions. But this is a good basis.
I imagine using these types of questions in workshops and brainstorming sessions. For instance, you could have breakout groups first review the details on the CJM and then respond to a given set of questions, similar to the ones above. If you get people from different areas of an organization, that would make for great conversations–conversations that may not happen otherwise.
What I usually do, BTW, is a simple SWOT analysis of the company's total offering at each stage of a CJM. This is usually insightful, and to "Opportunities" lead directly to solution ideas. But Richardson's questions are a little more specific and focused. I think I'll try them in the future.
Richardson summarizes the value of CJM and touchpoint analysis nicely in this sentence:
Taking the time and effort to look at your touchpoints not just as isolated mini-experiences, but as a collective whole, will help you shape them for a better customer experience, and perhaps even point to opportunities to invent new types of touchpoints…
"Customer experience" is a slippery term to define and grasp. For one, only the customer can have an experience: it's not something you sell or even control directly. You can design for a positive customer experience, but you really can't design the experience itself. Second, an experience is hollistic. It's all of the actions, thoughts and feelings a customer has about a product, service, or brand over time. It's no wonder many companies struggle understanding customer experience.
CJMs and touchpoint analysis shine a spotlight on what's otherwise invisible to many people in organizations. They make fuzzy concepts like CX more tangible. In doing so, you stand a much better chance at actually improving your customers' actual experiences.
Customer Journey Maps on Harvard Business Blog
21 November 2010
It's great to see discussions of things like customer journey maps (CJMs) on business-related sites. Frog Design's Adam Richardson introduces customer journey maps in recent Harvard Business Review blog post: Using Customer Journey Maps to Improve Customer Experience. He writes:
A customer journey map is a very simple idea: a diagram that illustrates the steps your customer(s) go through in engaging with your company, whether it be a product, an online experience, retail experience, or a service, or any combination. The more touchpoints you have, the more complicated — but necessary — such a map becomes. Sometimes customer journey maps are "cradle to grave," looking at the entire arc of engagement.
And later, after showing an example, he concludes:
There is no single right way to create a customer journey, and your own organization will need to find what works best for your particular situation. But the frameworks provided here should give you a good head-start at better understanding the journey that your customers travel through as they engage with your company, brand, products, partners, and people.
For sure, if you survey examples and literature on customer journey mapping (which I did in a previous post), you'll find various approaches. But the principles are the same: in a single diagram, visualize and align customer actions and business processes to expose touchpoints. This helps diagnose the customer's experience and hopefully then improve it.
The example diagram in the article is quite high level, in my opinion–perhaps a little too much so. I generally shoot for more granularity–both in terms of the custom phases I use as well as the information included in the CJM.
But the types of information included in Richardson's example are very good. In particular, I like use of "barriers." I generally use something similar, like "customer problem" or "pain point." But "barriers" is a little different.
It immediately reminded of advice found in The Innovator's Guide to Growth by Scott Anthony et al. (See my review of that book here). The authors advise us to identify constraints to nonconsumption–or barriers in the use of a service. They write:
Nonconsumers with the highest growth potential are those who face a legitimate barrier that leaves them frustrated by their inability to meet an important need.
They trick is, they recommend, to identify and overcome these barriers. But be careful:
Market research reports tend not to pinpoint the amount of nonconsumption in a given market space. Indentifying conconsumers therefore requires some good structured thinking coupled with a bit of art. [emphasis mine]
This, in turn, reminded me of another quote from Scott Anthony on his blog at Harvard Business:
Qualitative techniques become even more important when a company is hoping to grow an existing market or create a new one. Quantitative research into non-existent markets is fraught with difficulties. How can you describe performance dimensions the customer can't imagine? How can customers project usage of something they have never experienced? As the old saying goes, "Markets that don't exist can't be measured and analyzed."
Companies too frequently default to quantitative research because they think there is safety in numbers. It's a lot easier to justify a strategy by saying, "The data suggests" than by saying, "My intuition suggests." But sometimes numbers provide false confidence and obscure real opportunity.
(See In Market Research, Use Numbers With Caution).
In the end, Richardson's HBR post on CJMs is a nice kick off to discussions around diagnosing and improving customer experiences from a different perspective. It's part of a series he started on customer experience. I hope to see more this line of thinking in the future, especially from business folks.
Customer Journey Mapping Resources On The Web
10 May 2010
- Last updated: 17 September 2011
- Originally published: 10 May 2010
Service design can be traced back to the writings of G. Lynn Shostack in the early 80s. [1, 2] Though not new, there is a lot of talk these days about service design. In the past 5 or so years we've seen a service design renaissance, so to speak.
Literature on service design is thin(ish), relatively speaking (i.e., compared to other disciplines like psychology), but does extend back for decades. The Köln International School of Design (KISD), for one, established service design as a field of study in 1991. The Service Design Network has held two annual service design conferences on the subject so far, reflecting the recent burgeoning interest in the field.
Service design is by nature interdisciplinary, drawing attention from people in sales, marketing, product management, product design, interaction design, and user experience. Take the Information Architecture Konferenz in Germany in 2010, for instance: the theme is "Service. Design. Thinking," with talks focused on service design.
A cornerstone deliverable in service design, in general, is a map of the service process. Shostack refers to "service blueprints" in her articles 30 years ago. Service blueprints are still a widely-used approach to visualizing the steps and phases in the service.
More recently, "customer journey maps" (CJMs) have emerged, which are very similar to service blueprints. In fact, you could contend that blueprint and CJMs are the same. Arguably, however, CJMs tend to take a more customer-centric view of the service. For instance, CJMs show things like customer pain points, moments of truth, and other emotional aspects, including brand perception. Service blueprints do not necessarily include this type of information. Instead, then tend to illustrate backstage processes in a more provider-centric view of the service.
Typical elements of CJMs include:
- Customer actions, usually broken into chronological phases of some kind
- Goals and needs at each step in the process
- Moments of truth, or areas of particular importance in the overall customer experience
- Pain points, gaps and disconnects in service
- Brand impact, satisfaction, and emotional responses
- Business touchpoints and process, including roles, systems and departments of the provider
- Existing services and opportunities for improvement
Other descriptive and contextual elements may also appear, such as quotes and photos.
Writing for Forrester reports, Bruce Tempkin stresses the relevance and importance of CJMs. He writes in a blog post:
…companies need to use tools and processes that reinforce an understanding of actual customer needs. One of the key tools in this area is something called a customer journey map… Used appropriately, these maps can shift a company's perspective from inside-out to outside-in.
Yet, there are few resources on CJMs and how to create them, particularly on the web. (There isn't even a Wikipedia entry on CJMs.) I've just completed a CJM project with my company, and in preparing for it have gathered a list of resources on the subject.
Below is a list of English resources on the web for CJMs. The focus of the list is on CJM as a document and deliverable, and how to create them. It doesn't include general resources about serivce design and, with one exception, doesn't include resources about service blueprints. The resources that begin with an asterisks are recommended starting points with particularly good practical information.
Customer Journey Map Resources On The Web:
Bob Apollo. "Understanding Your Prospect's Buying Journey," Inflexion Point [website] (last visited May 2010).
The consultants at Inflexion Point examine the B2B buying process in particular. They offer a generic buying journey that includes moments of truth, as well as tips on how to create a journey map. This is not a how-to resource, but discusses aspects of CJMs in detail with good examples.
* Mary Jo Bitner, Amy L. Ostrom & Felicia N. Morgan. "Service Blueprinting: A Practical Technique for Service Innovation," Working Paper, Center for Leadership Services, Arizona State University [pdf] (2007).
This is the only expection to this list of resources on CJM that is primarily about service blueprints. This 24-page paper is very detailed and includes practical information. "Service blueprints allow all members of the organization to visualize an entire service and its underlying support processes, providing common ground from which critical points of customer contact, physical evidence, and other key functional and emotional experience clues can be orchestrated."
Cabinet Office. "Customer Journey Mapping Guidance," Website (last visited May 2010).
This site provides log-in details to a SharePoint with excellent presentations and documents on customer journey mapping. A lot of the materials mirror the reports commissioned by the Cabinet Office by Oxford Strategic Marketing (see below). Most of the documents are PowerPoints. Log-in details:
To access the detailed guidance and the online training modules please go to sharepoint.oxfordsm.co.uk/gjm. You will need to enter the following:
Username: occ\Gjm
Password: Govjmtes12*
Tracy Caldwell. "A Route To Insights," Kable (Feb 2010).
This is a long-ish article summarizing CJMs, in general, and focuses in particular on recent advances in the public sector in the UK. The author points to the Cabinet Office's resources and discusses the Stoke-on-Trent case study.
Dale Cobb. "Creating Your Own Customer Journey Map," Servant Selling [blog] (Jan 2008).
This is a very short post, but it includes a CJM template with explanations of the different elements of a CJM.
Customer Faithful. "Customer Journey Mapping and the Experience Pulse," Presentation [pdf] (January 2010).
A brief overview of CJMs with a few examples.
Department of Health (UK). "Improving the service from start to finish: customer journey mapping," DH Care Networks [website] (Nov 2009).
This is a short article outlining the benefits of CJMs and the steps to create one. There are two documents at the end that point to the Oxford Strategic Marketing approach to CJMs.
Mel Edwards, "Customer Experience Mapping," blog post on Desonance (June 2010).
This post includes a unique example of what the author calls a "customer experience map." This is similar to a CJM, and seems to have many additional facets of information about the experience, such as triggers and delight opportunities. He gives some practical tips on creating them, as well as argument for when and why to use an experience map. There is a related post on service blueprints.
Engine Group. "Customer Journey Mapping," Engine Service Design, Methods [website] (last visited May 2010).
Brief overview of CJMs in the form of a sale pitche for Engine's services. There are links to case studies and images of CJM deliverables.
Experience Solutions. "Customer Journey Mapping," Website (last visited May 2010).
This is a brief marketing pitch for Experience Solutions' services, but it includes an example of a customer journey map as PDF. It doesn't include much how-to information.
* Joel Flom. "The Value of Customer Journey Maps: A UX Designer's Personal Journey," UX Matters (Sept 2011).
This is a good case story around the use of CJMs at Boeing. There's also a good illustration of a CJM with an interesting layout and form. Look at this article if you need some arguments for convincing others to use CJMs. The author was first skeptical of their use, but concludes: "By producing journey maps that illustrate an optimal customer experience, we enable stakeholders and executives to identify, prioritize, and maintain focus on the changes that matter."
Jon Harvey. "Customer Journey Mapping: New Workshop," Jon Harvey Associates [blog] (April 2010).
Jon Harvey follows the Stoke-on-Trent implementation of CJM on his blog. This post links to other posts on the subject he's written. Not much practical information.
Hawdale Associates. "Customer Journey Mapping," YouTube Video [2:31] (March 2010).
This short video does a good job at explaining CJMs and related deliverables. It's mostly a marketing pitche for Hawdale Associates and doesn't include how-to information.
Jeff Howard. "Using Diary Studies for Customer Journey Mapping," Design for Service [blog] (Dec 2009).
This is a nice, short blog post focusing on a specific way to get at data needed to create a CJM: diary studies. There is little about CJMs themselves, but it's worth getting some ideas around diary studies.
Hetal Joshi. "Customer Journey Mapping: The Road To Success," Cognizant CRM Insights [pdf] (2009).
This is a short 4-page article on the benefits and process of CJMs. "Customer journey mapping is a systematic exploration of a customer's interactions with yourorganization across all channels and throughout their lifecycle."
Valeria Maltoni. "3 Steps to Mapping the Customer Journey," Conversation Agent [blog] (June 29).
Short article about CJMs: "Mapping the customer journey means visualizing how customers interact with you and your business across multiple channels and touch points at each stage of their involvement with your service."
The Marketing Spot. "Build Your Marketing Plan Part 4: Customer Experience Map," SlideShare Presentation (2008).
A presentation with audio on CJM. Some interesting examples are included.
Peter Martin. "Customer Journey Mapping," SlideShare Presentation (April 2010).
A presentation with enough bullet points to follow most of it. There are good examples of CJMs included.
* Mulberry Consulting. "Mulberry Consulting CJM Presentation," White Paper [pdf] (2009).
The authors write: "Customer Journey Mapping provides a clear picture of your customers' interactions with you at every stage of the lifecycle." This presentation provides a broad overview of CJM but includes some how-to tips. There are lots of good examples of CJMs.
* Arne van Oosterom. "Mapping out customer experience excellence: 10 steps to customer journey mapping," MyCustomer.com (March 2010).
This article is a great resource for both a general discussion of why CJMs are important as well as practical information to complete them. Mr van Oosterom is a leader in the field and breaks the process down to 10 steps, as the title suggestions. He writes: "A customer journey map is built up layer by layer. We start 'above water', with the customer and slowly dive deeper and deeper into the organisational structures and context. The tool can be used with customers or management, employees and other stakeholder or, even better, in a mix." See also the Customer Journey LAB from DesignThinkers, Arne's company in Amsterdam.
* Oxford Strategic Marketing. "Customer Journey Mapping: An Introduction" and "Customer Journey Mapping: A Practicioner's Guide," Cabinet Office website (Sept 2009, last visited May 2010)
This is a series of documents written by the Oxford Strategic Marketing commissioned by the UK's Cabinet Office and is perhaps one of the most complete resources on the web on CJM. Section 4 of the 6-part practicioner's guide is devoted to the process of creating CJMs with step-by-step instructions. They define customer journey mapping as: "..the process of tracking and describing all the experiences that customers have as they encounter a service or set of services, taking into account not only what happens to them, but also their responses to their experiences. Used well, it can reveal opportunities for improvement and innovation in that experience, acting as a strategic tool to ensure every interaction with the customer is as positive as it can be." An article in the Guardian Public discusses this report from the Cabinet Office.
Quality Improvement Agency. "Customer Journey Mapping," White Paper [pdf] (2007).
This resource provides a brief overview with some of the benefits of CJMs, and it includes an example and template of a CJM.
* Adam Richardson. "Using Customer Journey Maps to Improve Customer Experience," Harvard Business Blog (Nov 2010) and "Touchpoints Bring the Customer Experience to Life," Harvard Business Blog (Dec 2010).
This pair of articles from Frog Design expert Adam Richardson covers some basics of CJMs. The second one dives deeper into touchpoint analysis and provides some good tips and examples of what to potentially look for and map. The important thing about these articles is that they appear in a leading business venue. Pointing to these can help get the attention of stakeholders at different levels.
Stacy Surla. "Service Design and the Customer's Journey," Fit and Finish [blog] (April 2010).
Brief blog post that summarizes some presentations at the IA Summit 2010 related to service design. There are a couple of examples of service blueprints from Adaptive Path included in the post.
Roberta Tassi. "Tools: Customer Journey Map," Service Design Tools [website] (last visited May 2010).
"The customer journey map is an oriented graph that describes the journey of a user by representing the different touchpoints that characterize his interaction with the service." There are good examples of CJM diagrams tied into case studies on this site. Though lacking detailed how-to information, this is a good place to start learning about CJMs.
Bruce Tempkin. "It's All About Your Customer's Journey," Customer Experience Matters [blog] (March 2010).
Brief overview of CJMs, but includes and interesting example from Lego as well as an overview to the steps necessary for creating a CJM.
* Bruce Tempkin. "Mapping the Customer Journey," Forrester Report (Feb 2010).
Detailed 18-page report about CJMs from Forrester. The findings are based on interviews with 11 firms, including Razorfish, Mullberry Consulting, and Sapient. They define CJMs as "documents that visually illustrate customers' processes, needs, and perceptions throughout their relationships with a company." Forrester reports are not cheap, for sure, but if you can get your hands on this report it provides some of the best details and guidance on CJMs. This is probably one of the more detailed resources on CJMs with practical how-to information. It also includes a discussion of the Kano model for distinguishing user needs.
This is the blog for Touchpoint Dashboard, a software solution for customer journey mapping. I've not used the software and can't vouch for it, but the blog has many good posts on CJMs, including a pretty good basic explanation (See: "What is a Customer Touchpoint or Journey Map"). As of Fall 2011, the blog has regular updates at a rate of 2-4 per month (dating back to July 2011).
Westminster IC. "Customer Journey Mapping," YouTube Video [3:14] (Nov 2009).
Members of the Westminster Council talk about there experiences testing customer journeys. Very interesting short video that makes some good points.
Web Searches for "Customer Journey Map."
One of the best ways to get an overview of approaches to customer journey mapping is looking at the final deliverables others have made available on the web. Try some of the searches below for examples:
James Womack and Daniel Jones. "Lean Consumption," Harvard Business Review (Feb 2005).
The authors call for: "streamlining the systems for providing goods and services, and making it easier for customers to buy and use them, a growing number of companies are actually lowering costs while saving everyone's time." This streamlining is what they called "lean consumption." They write: "Mapping the steps in a production and consumption process is the best way to see opportunities for improvement. A map can reveal how broken processes waste providers' and consumers' time and money." The recommend creating explicit diagrams showing activities on both the customer side and the supplier side. Exact timings in minutes are given in the examples in this diagram, so the proposed approach is not as broad as a full CJM, but it's very similar.
[1] Shostack, L. G. (1982). "How to Design a Service." European Journal of Marketing 16(1): 49-63.
[2] Shostack, L. G. (1984). "Design Services that Deliver." Harvard Business Review(84115): 133-139
Bruce Tempkin on Customer Journey Maps
5 April 2010
The title of this blog post from Bruce Tempkin pretty much says it all: It's All About Your Customers' Journey. He laments:
Stanley Marcus, who was president and chairman of the board of Neiman Marcus, was once quoted as saying:
"Consumers are statistics. Customers are people."
Unfortunately, the normal day-to-day activities inside of companies make it very easy for all employees to forget this critical fact. So, over time, the decisions that companies make end up straying farther and farther away from addressing the actual needs of customers. I often describe this phenomenon by saying that companies are from Venus and customers are from Mars.
Part of the cure is making an explicit map of a customer journey. He makes a call the create customer journey maps (CJMs):
That's why companies need to use tools and processes that reinforce an understanding of actual customer needs. One of the key tools in this area is something called a customer journey map (also known as a touchpoint map). Used appropriately, these maps can shift a company's perspective from inside-out to outside-in.
There's lots of talk these days about shifting a company's perspective. It's really a paradigm shift from traditional command-and-control management styles to more customer-oriented perspectives. Bruce isn't the first to encourage us to think outside in. Tim O'Reilly made this observation 5 years ago.
Of course, Bruce references his own Forrester report on CJMs. Email me directly if you want more information about the report.


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Migration and the Transformation of Social Care: The Employment of Migrant Workers under Cash-for-Care Schemes in the UK
This research, carried out by Isabel Shutes and funded by a Leverhulme Early Career Fellowship (Oct 2009 to Sept 2013), builds on completed research by COMPAS on the role of migrant care workers in ageing societies.
It examines the direct employment of migrant workers by older people under cash-for-care schemes in the UK. These schemes give older people and other care users who are entitled to publicly subsidised social care the option of receiving a cash payment that can be used to directly employ a care worker.
Cash-for-care schemes have been adopted across western welfare states and are seen as central to enabling greater 'choice and control' for care users over their care. The research explores the interconnections between these developments in social care and migration by analysing the dynamics of choice and control in relation to the experiences of care users and migrant care workers.
This area of work led to COMPAS holding a conference in April 2011 entitled: Making Connections: Migration, Gender and Care Labour in Transnational Context
The conference sought to develop connections between different aspects of the study of migrant care labour in transnational contexts: between state policies in care, migration and labour markets and the gendered and racialised divisions that shape these; in the relationship between both sending and receiving countries; and in the different scope and contexts of care work from so-called informal or unskilled home-based labour to the professional migration of, for example, nurses.


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Drowning Pool Plans On Releasing A Video For Every Song On The New Album
YouTube – Drowning Pool – 2011 Video Announcement.
Yep…they're seriously gonna make a video for every song on the album and they want to hear from you Buzzhead. Log on to www.drowningpool.com to vote for what video you think is next.


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- Infowars - http://www.infowars.com -
U.S. New-Home Sales Drop 11.2%
Posted By admin On February 24, 2010 @ 10:38 am In Economic Crisis,Old Infowars Posts Style | Comments Disabled
The Wall Street Journal
February 24, 2010
U.S. new-home sales unexpectedly fell in January, setting a record low and erasing all gains made in the market during the past year as the economy recovers from recession.
Demand for single-family homes fell 11.2% from the previous month to a seasonally adjusted annual rate of 309,000, the Commerce Department said Wednesday.
Economists surveyed by Dow Jones Newswires had estimated sales would rise 3.8%, to 355,000.
Article printed from Infowars: http://www.infowars.com
URL to article: http://www.infowars.com/u-s-new-home-sales-drop-11-2/
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Results tagged ' Nationals Park '
Photos: Opening Day at Nationals Park
Week of Thanks
Twitter: @Nationals | Facebook: Nationals | Instagram: @Nationals
As we prepare to gather with friends and family next week to celebrate Thanksgiving, this time of year provides a natural forum for personal reflection. We here at the Washington Nationals have been doing just that recently – thinking of all we have to be thankful for this holiday season – as we continue the countdown to Opening Day 2014.
Over the course of the next week, we plan to share some of the reasons we are thankful, with stories about the people and organizations that have made a truly meaningful impact in our community.
And, in the spirit of the season, we're asking you to do the same.
Tell us what you're thankful for this Thanksgiving and be entered to win a chance to take your family's holiday photo on the field at Nationals Park!
All you have to do is let us know who or what you're thankful for, and why, in the comment section below. Please keep your entry under 150 words, and be sure to check back to see what your fellow Nationals fans are thankful for this year.
What we're thankful for this year:
Children's National Medical Center
Wounded Warrior Amputee Softball Team
Tragedy Assistance Program for Survivors (TAPS)
Patriotic Jersey Auction to Benefit Victims of the Navy Yard Shooting
Follow @Nationals on Twitter | Like the Nationals on Facebook
When a senseless tragedy occurs, it can be hard to return to a routine; the same can be said for professional athletes, even those playing baseball in the heat of a last-minute postseason chase.
As the Nationals returned to the field on Tuesday, the team made clear that their thoughts were on those affected by the previous day's events at the Washington Navy Yard. Reminders of the tragedy that occurred only blocks from Nationals Park could be seen throughout the day, from the flags flying at half-staff to the moment of silence before each game of the day's doubleheader. On the field, the players donned U.S. Navy caps during batting practice and wore their patriotic jerseys featuring the stars and stripes Curly "W" during their win in game one of the doubleheader. But these were more than symbolic gestures – they will directly benefit those affected by the tragedy at the Navy Yard.
The Nationals will auction off the patriotic jerseys from game one, with proceeds benefiting the Tragedy Assistance Program for Survivors (TAPS). TAPS has a memorandum of agreement in place with the U.S. Navy to provide bereavement support to the families of those who die in service to America. Just as they did after the September 11, 2001 terrorist attack on the Pentagon, TAPS will provide support and care for the families of Department of Defense civilian workers or defense contractors who died in this terrible tragedy. All of them were on duty for America.
Fans can go to nationals.com/auction to purchase the patriotic jerseys beginning Thursday, September 19. In the meantime, fans who would like to support the loved ones of those who lost their lives at the Washington Navy Yard can donate to TAPS at www.taps.org. A $10 donation can also be made by texting TAPS to 50555 (you will be asked to confirm your donation).
Details on Today's Doubleheader
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Due to the tragic events yesterday at the Navy Yard, last night's game was postponed and will be made up as part of a split doubleheader, with the make-up game beginning at 1:05 p.m. today.
The Nationals will wear their Patriotic Blue jerseys for the first game of today's doubleheader. We will hold a moment of silence to remember the victims of yesterday's tragedy prior to the start of both games. Additionally, in accordance with the directive of the President of the United States, flags at Nationals Park will fly at half-staff beginning today through sunset on Friday.
Today's games will be played as a split doubleheader, with each game requiring separate admission. Gates will open for Game Two 1.5 hours after the conclusion of Game One or at 6:00 p.m., whichever comes later.
If you had a ticket to Monday night's postponed game, you may redeem it for today's 1:05 p.m. game, any other remaining 2013 regular season home game, OR any 2014 regular season Value Game.
For any additional ticket information, please call the Nationals Park Box Office at 202.675.NATS(6287).


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Altered beast got me thinking about the first game I ever actually beat.
Since it was so long ago I will throw out the range of possibilities: Phantasy Star IV, Earthbound, Altered Beast, Metal Slug... maybe Link to the Past.
Despite playing the Mario games extensively, I never beat one until Mario 64. Seems weird that back in the day I had trouble beating games, and now the problem is beating games too quickly.


text: MeDotOrg 5pts The first sentence says it all: "When is a Mini not a Mini?" Alec Issagonis must be rolling in his grave. The Mini was all about the concept that "enough can be more than enough". This car is more about some yuppie's post wine-tasting idea of 'cute'. Keep it simple, stupid.


text: Russ Billingsly | IBDB: The official source for Broadway Information IBDB: The official source for Broadway Information Official Broadway League sites: - sites - broadway.org broadwayleague.com broadwayfanclub.com kidsnightonbroadway.com stagespecs.org tonyawards.com Quick Search For: In This Category: All Show People/Org. Theatre Season Russ Billingsly Performer Male Productions ProductionsDate of ProductionsDo Black Patent Leather Shoes Really Reflect Up?[Musical, Comedy, Original] Understudy: Russ Billingsly [Eddie Ryan, Felix Lindor, Louie Schlang]May 27, 1982 - May 30, 1982 Find out where Russ Billingsly and are credited together © 2001-2015, The Broadway League, All Rights Reserved. (Copyright and Disclaimer)


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Suppliers News
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GranBio, a Brazilian biotechnology company, and Rhodia, a Solvay Group company, have signed an agreement to create a partnership to produce bio n-butanol. Bio n-butanol is made from sugar cane straw and bagasse, the same raw material that is used to… Read More »
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On the heels of a two-day ribbon cutting event to inaugurate its newly expanded facility in Kalama, WA, Emerald Kalama Chemical - a business group of Emerald Performance Materials – announced further plans to increase capacity for its K-FLEX no… Read More »
August 9, 2013
The Center for the Polyurethanes Industry (CPI) of the American Chemistry Council (ACC) today announced Romeo RIM, Inc., TSE Industries, Inc. and INVISTA as the finalists for the 2013 Polyurethane Innovation Award. Attendees at the 2013 Polyure… Read More »
August 9, 2013
Showa Denko KK (SDK) has decided to build a 100,000-tons/year ethyl acetate plant at its Oita complex in Japan, based on its own recently developed technology. Ethyl acetate is used in wide-ranging applications, including printing ink and paint. Dem… Read More »
August 8, 2013
Surrey NanoSystems' unique nanotechnology processing know-how has been used to deposit the world's blackest material on lightweight, temperature-sensitive substrates. Its new 'super black' coating can be applied to optical instruments… Read More »
August 7, 2013
BASF is investing around €90 million to set up a world-scale production plant at the Shanghai Chemical Industry Park in Shanghai, China. The new plant will produce high performance resins and electrocoat (e-coat). The start-up of the production… Read More »
August 7, 2013
Clariant has signed the declaration of membership of the UN Global Compact. In doing so, the company is emphasizing its all-round commitment to sustainable development and being a good corporate citizen based on the UN initiative's 10 general p… Read More »
August 5, 2013
Allnex has signed an agreement to acquire Bayer MaterialScience's non-waterborne radiation curing resins business, marketed under the Desmolux brand and representing a specialized portfolio of radiation curing oligomers suitable for higher perfor… Read More »
August 5, 2013
BASF is building a new Ultramid polymerization plant with a capacity of 100,000 metric tons per year in Shanghai, China. The new plant is planned to start up in 2015. "As part of our long-term strategy, we aim to locate production close to our… Read More »
August 2, 2013
Evonik Industries is now significantly expanding precipitated silica capacity at its Maptaphut site in Thailand. Funded by an investment in the lower double-digit million euro range, the expansion is to be completed in the first quarter of 2014. In a… Read More »
July 30, 2013
Sun Chemical Performance Pigments has expanded its dedicated regional sales and service team, local warehousing, and lab support for its pigment products dedicated to the coatings, cosmetics, inks, plastics and specialties markets in Brazil and Latin… Read More »
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Symform Storage Cloud
Symform is a Seattle based stealth-mode startup formed in late 2007 by two ex-Microsoft veterans. We are creating a game-changing technology that provides a seamless, green and significantly more economical way of running internet services. With billions of dollars going into building and operating data centers, only a few companies can afford to run such services. Symform hopes to provide a new alternative that will dramatically lower the barrier to entry.
Feb 2009 UPDATE: We have launched a private beta of our service to a set of partners. If you'd like to participate, please send an email to info @ symform.com. Our website is in the process of being updated with details about the service offering and the underlying technology.


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Pocket Doppler Prognosticators – Week 10
Òðè áîãàòûðÿ íà äàëüíèõ áåðåãàõ ôèëüì
Each week last season, the 3 Founding Fathers of Pocket Doppler (Wally, BigSnakeMan & Chris Richards), Senior Angel Colleen and favored stepson Rich would square off in picking the winner of the Packers, Sunday night & MNF games in an attempt to prove their football acumen and entertain. We're going to make another valiant attempt at it this year. Unfortunately Chris had to bow out for this season (or happily escaped, take your pick) so Angel Kelly has joined the team. Like always, we'll keep a running tally throughout the season.
Welcome to this week's edition of the Pocket Doppler Prognosticators. Entering into Week 10 the current standings are:
Wally: 17
BigSnakeMan: 17
Colleen: 18
Kelly: 19
Rich: 16
Everyone was in agreement and aced last week's picks, so the standings remain the same. Unless someone cheated this week (*cough* yes, someone did *cough*) to try and pull an upset, things may stay pretty status quo. Let's see what happens!
Falcons @ Saints (make-up game) - I admit I was all set to go with the upset pick in this game because the Saints finally seem to be hitting their stride and they're playing at home. Plus, I figure Atlanta is about due to take their first loss on the season. But I uncharacteristically peeked ahead and noticed that a couple of my esteemed colleagues apparently had the same 'inspiration'. Since I have some ground to make up in the season standings, I'm going to shamelessly backtrack and run with the chalk on this one.
Texans @ Bears – I hate to say it, but I'm afraid it's finally time to acknowledge that the Chicago Bears may, in fact, be good. Well, half of them anyway. The Bears have turned an old adage upside down in that their best offense is a great defense. For Packer fans, this game should be a fresh barometer of how they stack up against Chicago as Green Bay scored a decisive victory in Houston, similarly to how they handled the Bears early in the year. While I would like to see the Texans help the Packers close the gap on the NFC North Division leaders, I don't think they're strong enough to come out of Soldier Field with a win.
Chiefs @ Steelers - Yet another riveting Monday night matchup; ESPN should get a rebate on their rights fees from the NFL just for having to televise this abomination. (It's almost enough to make me long for the return of the presidential debates…..almost.) We're already in Week 10 of the season and the Kansas City Chiefs hold the dubious honor of still not having led any minute of a game in regulation-their lone victory came in overtime. K.C. ostensibly admitted that its deal for quarterback Matt Cassel was a mistake, turning the reins over to backup Brady Quinn only to see Quinn get hurt. Of course, Quinn's not exactly savior material either. His most notable pro distinction remains being A.J. Hawk's brother-in-law. Meanwhile, Pittsburgh will be coming into this game as the winners of 3 consecutive games. I can't foresee any circumstance that will prevent them from making it 4 straight.
BigSnakeMan's Picks: Falcons, Bears & Steelers
Falcons @ Saints (make up game) – Last week I picked the Falcons to enter this game still in the unbeaten column & that worked out OK for me. I think the time is nigh though for the Falcons to drop one here & that's will what will happen in the Superdome come Sunday. The Saints defense can't stop the Falcons' offense but I think the Drew Brees & company will ultimately put more points on the board, handing Atlanta its first loss of the season.
Texans @ Bears – This has the makings of a really good game, both teams with only one loss & both having stellar defenses. Even though its at Soldier Field, I'm going with the road dog here. My reasoning is based off of film study, keen observations & knowing the nuances of both teams. Oh who am I kidding, my pick is based on I dislike the Bears & I want to see JJ Watt put Cutler on the ground about a half-dozen times.
Chiefs @ Steelers – Why is Kansas City even making this trip? I mean really, there's just no possible way they win this game, I'm questioning whether or not they can even put up points that don't come from field goals. So yeah, going with the Steelers here, you'd have be brain damaged not to.
Wally's Picks: Saints, Texans & Steelers
Falcons @ Saints (make up game) – Here the deal. I don't respect the Falcons. Perfect season? What, is this Oppositeland? I mean, these are the Falcons we're talking about. You remember, their milquetoast QB Matty Sno-Melt? Yeah, I thought so. Yes, they have Julio (Roll Tide!) Jones and he is scoring me oh so many points in fantasy football, I don't see them maintaining momentum down the home stretch. Meanwhile I really don't like the cheaterpants Saints. But they are fading into the middle of pack. Since Vilma has been reinstated, does this mean they will be also reinstating their Cash for Concussions bounty program. Anyhow, now that I've vented my spleen about two teams I don't care about, it's about time someone brings the Falcons back down to earth and they remember who they really are.
Texans @ Bears – Jay, can I call you Jay? I'd like to introduce you to a fellow alum. Mr. Cutler, I'd like you to meet Mr. Watt. He can leap tall buildings and crush puny quarterbacks with his bare hands. Jay should be prepared to assume the usual position: pouting on the sideline after getting his clock cleaned, not that there is anything
wrong with that.
Chiefs @ Steelers – The Steelers remain a perpetual favorite of mine. And aside from the Chiefs performing the perfect trap game last year and ending the Packer's perfect streak, they haven't done a whole lot of diddly in between. Is anyone actually a Chiefs fan. Even the Great Googly Moogly Snickers guy seemed to have contempt for the team.
Kelly's Picks: Saints, Texans & Steelers
Falcons @ Saints (make up game) – This will be an intriguing matchup. Of course, the Falcons are still undefeated, but the Saints are at home and are starting to look pretty good again. Free Sean Payton indeed. (To tell the truth, I fully suspect that somehow he's running things from behind a big curtain somewhere. Because he cheats like that.) I think the Falcons will show up, but I don't believe they will be a match for the Saints. (That said, since BigSnakeMan has admitted he peeked at our picks before making his, I may reserve the right to change my mind.)
Texans @ Bears – I just want JJ Watt to earn more momentum towards being named DPOY. (Note, I don't want him to WIN DPOY, just make his case again this week.) Please lay Cutler down flat, JJ. Often. Do the belt. It's fine. Just don't EVER do it against the Packers again, you ungrateful….never mind. Plus, The Bears Still Suck.
Chiefs @ Steelers – BWAHAHAHAHAHAHAHAHA. *wipes eyes* Yeah.
Colleen's Picks: Saints, Texans & Steelers.
Falcons @ Saints (make up game) – I tend to stray from using the words "I" or "me" when writing blog posts, as I feel like readers don't care to hear about the my experience with sports but would rather identify with a story pertinent to all different personalities and preferences. Today, however, is going be an exception. I desperately want Atlanta to not only win this game, but I want them to finish the season undefeated. I want them to cruise into the playoffs riding high. I want them to have home field advantage, and I want every expert, analyst, and jack-job with an ESPN nametag to pick the Falcons as the franchise who will bring home Vince's trophy. This, I want very badly…because, whether you choose to accept this fact or not, Aaron Rodgers is a dome quarterback. He thrives in windless, sunny weather, and he shreds defenses on turf like he's Wilde politics-tweeting (#SlapChop). Lambeau Field may be too historic to ruin with a dome ceiling, but you're fooling yourself if you think home field advantage throughout December and January is an actual advantage. It's not. The Packers are at their best when the offense can fly, and fly they did two years ago in Atlanta. When they roll into town this postseason, facing the fresh-faced Falcons off of a bye, it's going to be a massacre.
Can't wait.
Texans @ Bears – Every pundit praising the Chicago Bears and Jay Cutler needs to be slapped across the face. Good quarterbacks do not throw for 200 yards and three TDs, with 175 of those yards and each TD going to the same wide receiver (Brandon Marshall) and/or running back (Matt Forte). This, right here, is why when Jay Cutler fails—he fails miserably. Remember when Green Bay went into Soldier Field and walked away with Chicago's lone loss of the season? It's because Mr. Marshall was swallowed whole by Tramon Williams. Any team that can eliminate their one offensive threat can make Jay Cutler nothing more than a reincarnation of Jake Delhomme. Houston knows this, and Houston will exploit this come Sunday evening on NBC (by the way, NBC, signing Dan Patrick to a radio deal was the best decision you have ever made). JJ Watt, who I like to refer to as Crazy Beast Monster (thank you Dan Lebatard), is going to tear our Cutler's jugular…or maybe just sack him kind of hard.
Chiefs @ Steelers – I don't endorse sports-related suicide, but if one team were to drive me to drink the kool aid—it would be the Chiefs.
Rich's picks: Falcons, Texans & Steelers


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Remember Me
Redirected from Remember It Up
this wiki
Remember Me, also known as Remember It Up, is the season finale episode of season 3 in Shake It Up and also the series finale.
"Shake it Up Chicago" hosts a charity fashion show with Rocky, Tinka and CeCe as its star models, however the girls' runway dreams are cut short when a fashion mishap leaves CeCe with amnesia. While Georgia and Flynn try to follow the doctor's orders and give CeCe time to heal, a devastated Rocky tries everything she can to get her best friend to remember her and the special memories they've shared.
Episode Summary
Main Cast
- Bella Thorne as CeCe Jones
- Zendaya as Rocky Blue
- Davis Cleveland as Flynn Jones
- Roshon Fegan as Ty Blue
- Adam Irigoyen as Martin 'Deuce' Martinez
- Caroline Sunshine as Tinka Hessenheffer
Memorable Quotes
Tinka: Oh, please! White and white?! I've seen rice with more style!
Rocky: Tinka, come on, the fashion show is about to start.
CeCe: Aw, that's so sweet! Just one question: Who are you?
Ty and Rocky: No no no no no no no no no NO!!
Gary Wilde: Do I have the right cards?
Rocky Blue: You are my best friend in the whole world, please come back to me I need you!
Rocky Blue: What! She's not your best friend!
Tinka: Model Down, Model Down!
Cece: And you're Rocky.
Rocky: I am.
The image gallery for Remember Me may be viewed here
- This is the last episode of Shake It Up season 3, and such the last episode of the series. This is due to the show being cancelled, much to the dissappointment of both cast and viewers, who were both unknown that this episode would be the last.
- Adam said in an interview that the last episode was to remind everyone of everything the characters have been through. He said it was also to show how much they've grown and that filming the episode was very nostalgic.
- Kenton Duty did not appear in one of the episodes as Gunther Hessenheffer as he said to BOP and Tiger Magazine that he would before the Season 3 even aired and the only time we hear about Gunther is by Tinka's mentions in Fire It Up and the quick mention by Deuce in Spirit It Up. He was even cropped out of the flashbacks in order to put the emphasis on Tinka's horribleness towards CeCe and Rocky.
- This episode is the first time Rocky uses her catchphrase "Hey, hey, hey." since its absence in "Shake It Up: Made In Japan".
- The episode was originally called "Remember It Up" but changed for unknown reasons. However it is kept as an alternative name.
- This is the third episode not to end in "It Up" (first was Shake It Up, Up & Away, second was Shake It Up: Made in Japan).
- This is the only episode that doesn't end in "It Up" that is not longer than 30 minutes.
- This episode got approximately 3.4 million viewers on its premiere night.
- In the UK, this episode was called "Remember It Up".
Clips and Promos
| Previous:
Haunt It Up
|Season 3 episodes


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I guess the snow lovers are happy this time with the measurable snow we got, with the weatherman talking about a possibility of more this week. Personally I hope his prediction is wrong. But we have to accept what comes, gracefully, I hope.
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Notebook: Twins designate starter P.J. Walters for assignment
Get the 1500 ESPN SportsWire delivered to your inbox daily, and keep up with all the news in Twin Cities Sports
MINNEAPOLIS -- In an effort to make room for the return of Mike Pelfrey, the Minnesota Twins designated starter P.J. Walters for assignment Thursday after the Yankees sent them stumbling to their fifth consecutive loss.
Should Walters clear waivers, he would end up back in Rochester in the Red Wings' rotation.
This is the scenario the Twins are hoping for, as Walters provides some nice insurance for the rotation at Triple-A, and has at times flashed potential to be an effective starter in the major leagues.
For the second-straight season, Walters was summoned from Triple-A and pitched well initially. This year, Walters had a 3.23 ERA through five starts (spanning 30.2 innings).
But it went downhill quickly. Walters didn't make it out of the first inning at Cleveland, and from that time on -- through his final start against New York on Wednesday -- his ERA was 15.88 with a 1014 OPS against in three starts -- all losses.
At Rochester, Walters would join a rotation that already consists of Vance Worley, Andrew Albers, Cole De Vries and Liam Hendriks.
Arcia bats third
With Josh Willingham out and Ryan Doumit in need of a little break after catching Wednesday night, manager Ron Gardenhire was forced to bunch up his lefties in the batting order Thursday against right-hander David Phelps.
It left an interesting match-up batting third: Oswaldo Arcia.
And while it may not be a permanent move, it also isn't the first time Arcia has batted third in the big leagues. He batted third in just his fifth big league game, in the nightcap of the doubleheader against the Marlins back on April 23.
For some reference, Joe Mauer didn't even hit third until his 23rd big league game, back on July 2, 2004 against the Arizona Diamondbacks.
But Gardenhire obviously thinks enough of Arcia to have him bat third, and it could possibly become more common in the near future if he keeps swinging well.
"With Doumit not playing, I didn't want to put him out in right field after he caught nine innings last night," Gardenhire said. "I thought Arcia's a swinger, and he's not afraid to let it fly. He's not going to worry about where he's hitting. So put him out there, and let him whack."
Arcia's fear, or lack thereof, has been a recurring theme in chats with Gardenhire and general manager Terry Ryan. And it's been on display, as multiple pitchers, including recently-minted 200-game winner C.C. Sabathia, have brushed the at-times brash 22-year-old off the plate.
"Arcia makes his presence known," Gardenhire said. "Young kids, especially who swing it like that, will be noticed by pitchers. Sabathia's that kind of guy. It's going to happen."
Thielbar continues to deal
Caleb Thielbar is now up to 16 straight scoreless appearances -- 18.2 innings total -- to start his major league career. And while he did allow an inherited runner to score in Wednesday's game, Gardenhire has been impressed with the 26-year-old Randolph, Minn. native.
"He threw all of his pitches and went right at them," Gardenhire said of Thielbar's first Yankees experience. "I thought he threw the ball great. He hides the ball pretty good. He's going to see a few more of those (opportunities)."
With some key cogs in the bullpen scuffling, including eighth-inning setup man Jared Burton and top lefty Brian Duensing, it wouldn't be surprising to see Thielbar taking on some higher leverage innings as the summer wears on.
One one occasion Wednesday, Thielbar started a hitter out with consecutive 87 mph fastballs before reaching back for a little extra on a 91 mph offering to get the strikeout. Gardenhire said he's not too surprised.
"That's probably why he ended up in the big leagues," Gardenhire noted. "He can add and subtract to his pitches. If you know how to pitch a little bit -- and it looks like he does -- you get a chance."
• Voting for the 2014 All Star game closed late Thursday night. As of Monday, Joe Mauer had a nearly 1.2 million vote lead on Baltimore's Matt Wieters to be the starting catcher for the junior circuit.
No other Twin appears on the voting leaderboard at their respective position, although closer Glen Perkins has an outside shot. He has Gardenhire's vote, which the manager sent out early in the homestand.
"I wouldn't vote on these things if they said we couldn't vote on our own guys," Gardenhire said. "Because if they can't trust us enough about our own guys, I'm not interested."
• The old mounds were removed from the Metrodome on Wednesday. The last game in the stadium was between two amateur baseball teams from Wisconsin.
• With two home runs Thursday, Justin Morneau's slash-line is now up to .284/.338/.419. And while that's still a touch off last season's .267/.333/.400 pace, he's again trending upward as he plays out his contract which ends after this season.
Morneau figures to be a popular name as trade rumors start heating up with the deadline at the end of this month. It's still unclear if the Twins view him as a trade chip, a piece of the future, or perhaps something in between.


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Machinarium is a point-and-click adventure game centered around robots. It first debuted in 2009 for PCs and eventually moved to tablets. Currently there's a PS3 version on the way… and it will apparently be joined by a Vita version.
The ESRB has updated its rating information for the game to include the PS Vita, but the developer couldn't confirm a version was in the works.
Machinarium is notable for a few key differences from your usual point-and-click adventure game. You can only use objects that are actually within your reach and there's no intelligible speech in the game. Instead you follow the story and collect hints about what to do with animated thought bubbles that appear on screen.
It's also taken a long time to be produced. It was made by a small team with their own money over the course of three years. And the struggles didn't end there, either: Xbox 360 and Wii versions both were halted due to restrictions placed by Microsoft and Nintendo on their digital download storefronts.
The PS3 version will be arriving this summer.
ESRB: Machinarium Rating Page


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Help make this teaching project awesome
- Where
- Everywhere
Because together we can make the learning process of kids even richer. Each one of you can help in many different ways.
This is a Free Learning Interactive Game in which the players become part of a group of explorers that go into sea in search of new lands. It's and adventure game for kids between 7 and 12 in which the players will have to make decisions and solve problems in order to progress through the story. Each of these decisions will impact on the story's outcome.
What can you do?
- Help us doing the voices for characters.
- Composing music.
- Getting this tool to schools around the world.
- Helping us make it an even better tool.
- Design.
- Script Writing.
- Getting sponsors to take the project to a whole new scale.
- Contributing with what you can.
- Testing.
- Contributing with ideas.
- And many other ways...
The video is about a trip we made to Rural Schools in Argentina to help the kids with their learning and have a good time with them.


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Censoring LTVPublished on: March 1st, 2012 | Last updated: March 2, 2012 Written by: Control
Whenever I hear about something like this, you know what message it sends across?
A) You're on some state list of bad people
B) Our tax dollars are being thrown away on monitoring people like me, who are doing absolutely nothing worth monitoring. OMG he went in some abandoned building no one cares about and took photos! Now factor that by around 20 for all the active known explorers in NYC, and perhaps 200-500 for all those who stay off the radar. That's a lot of people to monitor, follow around, and sift through the trash cans of.
C) Hey guys what's up? Tell our mutual friends I say hello. BTW, can you do something about all the fucking homeless people riding during morning rush hour – you know, so us tax-paying (i.e. paying-your-paycheck) people can get to fucking work without smelling fungus coated humans? Thanks.
And no i can't drive to work because the rent for parking in Manhattan is too damn high!
Oh well. Maybe they think we're Muslims or something… not that that should matter.
One response to "Censoring LTV"
uh, hey, NYS, it's "dubious" if you want to categorize it right. fuggin' morons.
Leave a Reply
What is…
LTVSquad.com is the blog of NYC's most notorious team of explorers. We bring you a unique roasted blend of content culled from the fringes and dark underbelly of this fine city. Consider us an Autodidact's guide to urban exploration, adventure and fringe art. Mixed with 2 part photography and video, 1 parts social commentary and (ill)legal mentality.
All text and original photographs are copyrighted material. LTV Squad is fully staffed by a team of lawyers and we absolutely love to get our litigation on.
Inquiries, private comments, etc: Contact Control{@}ltvsquad.com.


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Arden Cho + Swords = 'Teen Wolf' Danger Zone, Tyler Posey Says
If she's got the weapon on set, watch your back!1 year ago
If she's got the weapon on set, watch your back!1 year ago
See what happened when the show's actors collided with the biggest Beacon Hills fans around!1 year ago
In anticipation of MTV's "Teen Wolf Selfie" marathon, here are the coolest pics the cast members have ever shot of themselves.2 years ago
The Boston-based host looked into the area's cuisine — see what she and other MTV talent were up to this week!2 years ago
Jenni Farley bought her fiancé a special t-shirt to wear to the gym.2 years ago
Before tonight's big premiere, get to know the enthralling actress by way of her YouTube videos.2 years ago
What's this Kitsune business about, exactly? We dug around for some answers before Monday's big episode.2 years ago
Brett Davern tops off an "Awkward" pyramid at TV Guide Magazine's Hot List party. Being a TV actor entails lots… Read more »2 years ago
Arden Cho lights up the red carpet at the end of 2012. As if Beacon Hills didn't have enough to… Read more »2 years ago


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Cassidy Velvet Bootcut Pants
Sorry, this product is sold out online!
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- 3 hook-and-tab extended waist with inner button and zip fly, belt loops
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- Machine wash. Line dry. For best results dry clean.
- Imported


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Peter Howard Wertheim
OGJ Correspondent
RIO DE JANEIRO, Sept. 21-- Brazil's state-owned oil company Petróleo Brasileiro SA (Petrobras) and Brazilian private petrochemical group Ultrapar Participações SA (Ultra) are negotiating the construction of what, if built, would be a $3 billion petrochemical complex, possibly at Itaguai, 80 km South from Rio de Janeiro.
"The project is still at an embryonic state and the location under evaluation," said Paulo Roberto Costa, Petrobras's director for supply, refining and sales.
The complex, which would produce 1.2 million tonnes/year of ethylene, polypropylene, and polystyrene, would also include a 150,000 b/d refinery with "revolutionary technology" developed by Petrobras to process heavy oil from the Campos basin.
The proposed refinery would process mainly diesel and liquid petroleum gas plus raw materials such as propane and other aromatic derivatives for the petrochemical chain.
Petrobras, which would not have a majority stake in the project but might reach a 50% interest in some units, is mulling whether to accept Ultra's partnership proposal, said Costa.
Foreign groups also are welcome to join the project, said Petrobras chemical engineer Carmen de Sá Barreto, as some foreign know-how for enhancing the production of petrochemicals raw materials will be required.


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Redundancy Payments Bill, 1970 [Seanad]: Fixing of Date for Consideration of Seanad Amendments.
Wednesday, 14 July 1971
Dáil Eireann Debate
An Ceann Comhairle: When will the amendments be taken?
Minister for Labour (Mr. J. Brennan): Could we take them on Thursday of this week?
Mr. Corish: As quickly as possible.
Mr. Corish: When will it become law?
Mr. J. Brennan: We fix a date after it is signed.
Mr. Corish: Will the Minister make sure that it is sent to the President as quickly as possible?
Mr. J. Brennan: We will, certainly, as soon as possible.
Dr. O'Donovan: It will come into operation on 22nd January.
Mr. Cluskey: The Taoiseach will give the Minister a lift.
[1248]Mr. Andrews: He goes up that way regularly.
Mr. Cluskey: I was wondering who was giving him his instructions.
Mr. Andrews: The Deputy certainly is not anyway.
Ordered that the Seanad amendments be taken on Thursday, 15th July, 1971.
|Last Updated: 15/09/2010 04:46:07
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