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Welcome to the terms and conditions section of our website.
You'll find all the terms and conditions that you might need in one handy place!
1. Access to and use of any information on this website is conditional
on your acceptance of these website use conditions without modification. Please
read them carefully. We recommend you print out and keep a copy of them for your
future reference. If you do not wish to accept any part of them, you must not use
our website. All bookings for the services we offer are also subject to our
Booking Conditions. Again, we recommend you print out and keep a copy of
these for your future reference.
2. In these Conditions, "you" and "your" means
any and all persons using this website "We", "us" and "our"
means Interchange and Consort Hotels t/as Best Western Hotels.
3. Nothing on this website constitutes an offer on our part. The
matters detailed constitute an invitation to you to make an offer to us on the stated
terms to purchase arrangements we feature. We may accept or decline any such offer.
All arrangements featured or referred to are at all times prior to specific confirmation
subject to availability and no warranties, promises or representations are given
as to availability.
4. As a condition of your use of this website, you warrant to us
that you will not use it or any material or information on it for any purpose that
is unlawful or prohibited by these Conditions. You warrant that you are at least
18 years old and have the legal authority to use this website in accordance with
these Conditions. You agree to be financially responsible for all charges, fees
and other sums of whatever nature which arise out of your use of this website.
5. This website is for your personal and non-commercial use. No
part of this website may be reproduced in any form without our prior consent, other
than temporarily in the course of using our service or to keep a record of a transaction
entered into using our service. You may not modify, copy, distribute, transmit,
display, reproduce, publish, license, create derivative works from, transfer, sell
or in any other way use any material, information, products or services contained
or featured on this website. The copyright in the material contained on this site
belongs to us or its licensors.
6. We are an English registered Company. Our business and the services
we offer are governed exclusively by the applicable laws of England and Wales except
where otherwise stated in our Booking Conditions. No warranties and/or representations
of any kind, express or implied, are given as to the compliance of the information
shown on this website, the services offered by or on behalf of us, any information
relating to such services and/or our business in any respect with any laws of any
other country. Such laws do not, in any event, affect or apply to the same.
7. Access to this website is conditional on your agreement that
all information contained in it and all matters which arise between you and us will
be governed by English law. Access is further conditional on your agreement that
any dispute or matter which arises between you and us will be dealt with by the
Courts of England and Wales only to the exclusion of the Courts of any other country.
8. You must not link (including deep linking) to our website without
our prior written agreement.
9. We accept responsibility for any services booked with us in
accordance with our then current, applicable Booking Conditions from the time a
binding legal contract between us comes into existence. We cannot, however, accept
any other liability whatsoever.
10. Except as set out in clause 9 of these Conditions above, no
warranties, promises and/or representations of any kind, express or implied, are
given as to the accuracy or completeness of any of the material or information contained
on this website or as to the nature, standard, suitability or otherwise of any services
offered by us or on our behalf. We shall not be liable for any loss or damage or
other sum or claim of any nature whatsoever (direct, indirect, consequential or
other) which arises, directly or indirectly, in connection with this website including,
for the avoidance of doubt and not by way of limitation, any use of any information
or material contained in this website or any inability to access or use (or delay
in doing so) this website.
11. All exclusions of liability apply only to the extent permitted
by law and where consistent with clause 9 of these Conditions.
12. If any exclusion(s) or limitation(s) contained in these Conditions
is found, in whole or part, to be unlawful, void or for any other reason unenforceable
for any purpose(s), that exclusion(s) or limitation(s) or the part(s) in question
shall be deemed severable and omitted from these Conditions for that purpose / those
purposes. Such omission shall not affect the validity, effectiveness or enforceability
of the other provisions of these Conditions.
13. Without prejudice to the foregoing provisions, we are entitled
to the benefit of any applicable exclusions and/or limitations of liability permitted
by the laws of any country found to be applicable to the information shown on this
web site and/or any services offered by us or on our behalf.
14. The information contained on this website may contain technical
inaccuracies and typographical and other errors. The information on these pages
may be updated from time to time and may at times be out of date. We have the right
to change the prices of the services featured or mentioned on this website at any
time without prior notice. If any price is obviously incorrect, we will not be bound
by it. We accept no responsibility for keeping the information on these pages up
to date or liability for failure to do so. You must ensure you check all details
of your chosen arrangements (including the price) with us by telephone or other
approved means at the time of booking.
15. This website may contain links to other websites. Except where
they belong to us, such other websites are not under our control or maintained by
us (including that of Best Western International www.bestwestern.com). We are not
responsible for the content of such websites. We provide these links for your convenience
only but do not monitor or endorse the material on them. We cannot accept any liability
whatsoever and howsoever arising in relation to any such other websites (including,
for the avoidance of doubt and not by way of limitation, any inability to access
or delay in accessing any such other website) or in relation to any material or
information appearing on them or which you may otherwise come across after leaving
our site by way of a hypertext link or any other means.
16. We make no warranty that this website (or any websites that
are linked to this website) is free from technical errors, computer viruses or any
other malicious or impairing computer programs. It is your responsibility to ensure
you carry out sufficient checks (including virus checks) to satisfy your particular
17. Important note re Browser
Best Western will not accept responsibility for the consequences of any errors or changes in the intended layout of this website that result from you browsing our website in Internet Explorer version 6 or below. We strongly recommend that users upgrade to the latest version of their browser when using www.bestwestern.co.uk.
18. We may alter these terms and conditions at any time. If we
do so, all subsequent use of our website will be governed by the newer version.
You must check these terms and conditions regularly.
Details of events that are displayed in the destinations and hotel attractions sections of this website will be obtained from various sources including Best Western member hotels and published on the website. Much of the content on this website is provided by Frommer's Unlimited [www.frommers.biz] © 2011, Whatsonwhen Limited and a company of John Wiley & Sons, Inc. These companies have their own terms and conditions which apply to the events and we request that you read these terms and conditions prior to booking any event.
The events featured on this website are not organised by Best Western or its member hotels and as such we cannot accept any liability for the performance or otherwise of the events. Details of the event organiser will be provided on the website. Users should check the details of the events on the website prior to booking as event details can change. Please check with the organisers that the event is happening before making travel arrangements. Best Western accepts no responsibility for any loss, injury or inconvenience sustained by any person resulting from information published on this site.
Best Western accepts no responsibility for the content of external websites.
Any personal data you give us will be used for 1 or more of the following purposes:
to send a brochure, fulfil an enquiry, make a booking with a hotel, send you appropriate
marketing offers. It will then be stored securely on our database. We promise to
only send you relevant and timely marketing communications and we will give you
the opportunity to decline to receive some or all of these communications every
time we send them. Please see below for more information and if you wish you can
Opt-out here to receiving further communications.
Please allow us up to one month to process all data regarding your opt out.
Best Western is registered with the Information Commissioners office. For the purposes
of the Data Protection Act 1998, Interchange and Consort Hotels Limited trading
as Best Western Hotels Great Britain are a data controller. In order to process
your booking or brochure request we need to collect certain personal details from
you. These details will include, where applicable, your name and contact details
and those of party members, credit/ debit card or other payment details and special
requirements such as those relating to any disability or medical condition which
may affect your chosen arrangements and any dietary restrictions which may disclose
your religious beliefs.
In respect of bookings we need to pass on your personal details to the companies
and organisations who need to know them so that your chosen arrangements can be
provided (for example your hotel, other supplier, credit/debit card company or bank).
Such companies and organisations may be outside the European Union, Norway, Iceland
or Liechtenstein if your arrangements are to take place or, your arrangements involves
suppliers, outside these countries.
We would also like to store and use your personal details for future marketing purposes
(for example, sending you a brochure or details of a promotion). All details you
give us in connection with your booking will be kept but we will use only names
and contact details for marketing purposes (unless you have asked us not to).
We use a data services company to analyse data on our behalf, in order for us to
tailor future marketing campaigns effectively. Any companies we use are registered
under the Data Protection Act. We only provide any such companies with the personal
details relating to our clients, which they require in order to deliver the service
back to us. They are prohibited from using that information for any other purpose.
We will ensure that anyone to whom we pass your details for this reason agrees to
treat it with the same level of protection we are obliged to provide.
In the event that we are subject to a change of ownership or corporate structure,
we may need to disclose your personal data to persons who need to know in order
for the transaction to proceed.
If you do not want us to do any or all of these things, please
Opt-out here
.We are entitled to assume you do not object to our doing any
of the things mentioned in this statement unless you tell us otherwise in writing
or in any other approved manner. However please allow up to one month for us to
process all data regarding your privacy choices. Opting out does not apply to service
messages such as booking confirmation emails and statements.
If you do not opt-out, in all future contact with you in marketing mailings, phone
and SMS marketing or via e-mail marketing we will give you the opportunity to decline
to receive further mailings. Except where expressly permitted by the Data Protection
Act, we will only deal with the personal details you give us as set out above unless
you agree otherwise. We have appropriate security measures in place to protect this
You are generally entitled to ask us (by letter or e-mail) what details of yours
are being held or processed, for what purpose and to whom they may be or have been
disclosed. We may charge a fee to respond to such a request. We promise to respond
to your request within 40 days of receiving your written request and fee. In certain
limited circumstances we are entitled to refuse your request. If you believe that
any of your personal details which we are processing are inaccurate or incorrect
please contact us immediately.
This privacy statement covers websites owned and controlled by us only. Links to
other websites and any information collected by these sites are not covered by this
privacy statement. We would encourage you to reread our privacy statement from time
to time so that you are aware of any changes in how we gather and use personal information.
You can visit our website without telling us who you are or revealing any information
about yourself. We measure and analyse non-identifying, aggregate usage data in
order to administer the site, and to constantly improve the quality of our service
and site performance.
We may use the personal information you provide, or which we collect via this website,
for the purpose of providing more relevant content to you.
We also work with third parties to evaluate the effectiveness of our advertising
and promotions on other websites.
Cookies are small text files placed on your computer and are commonly used on the internet. We use them to:
We do not store any personal information in cookies that others could read and understand.
We use three types of cookie:
These are temporary and are deleted as soon as you close your browser.
These are stored on your computer until they expire or you remove them. Persistent
cookies store your personal preferences such as your language preferences on multi-lingual
sites to make subsequent visits easier. They also for example remember questions
we have asked you previously, such as a request to complete an online survey. A
persistent cookie will prevent you from being asked to complete the same survey
every time you visit the website.
We work with third parties who, on our behalf, research the use of our website and
activities on it. In doing so they may place a cookie on your computer. However
it would not contain any personal information that others could read and understand.
We also work with third parties to evaluate the effectiveness of our advertising
and promotions on third party websites. Again, the cookie would not contain any
personal information that others could read and understand.
Our website may also use software to improve your user journey by identifying areas
you have visited before or areas you may be interested in. To do this we may drop
persistent and session cookies onto your computer or device. The information collected
is safely stored and is also used for aggregated and statistical reporting. We will
not collect any personally identifiable information ("PII").
You can configure your internet browser to warn you each time a new cookie is about
to be stored on your computer so that you may make a decision whether to accept
or reject it. Please refer to your internet browser's help section for specific
Please note that some parts of our website may not function properly if you reject
or disable future cookies.
Please note: If you wish to make a booking online, the Best Western International
booking engine requires you to have cookies enabled in your browser in order to
complete the online reservation. This is a necessary part of our secure system for
online booking. If you do not wish to have cookies enabled then you can telephone
one of our central reservations agents to book with us over the telephone on 08457
74 74 74 or if you prefer you can always email us via
If you want to delete any cookies that are already on your computer, please refer
to the instructions for your file management software to locate the file or directory
that stores cookies.
and www.allaboutcookies.org
are websites which have produced a series of web pages which explain how cookies
work and how they can be managed.
The following booking conditions together with the general information contained
on this website form the basis of your contract with Interchange & Consort Hotels
Limited trading as Best Western Hotels. Please read them carefully as they set out
our respective rights and obligations. Please note: To make a booking, you may either
book online (where available), telephone our Reservations Centre on 08445 76 76
76 or telephone the hotel concerned direct on the number given within the hotel
Please note: We act as agent only in respect of all bookings we take or make
on your behalf. We accept no liability in relation to any contract you enter into
or for any hotel accommodation and/or other arrangements that you book ('arrangements')
or for the acts or omissions of any hotel or other person(s) or party(ies) connected
with the arrangements. For all bookings your contract will be with the supplier
of the hotel accommodation ('the hotel').
That hotel's booking conditions
will apply to your contract. Copies of these terms and conditions are available
from us on request. We do not sell or offer for sale any "packages" or act as an
"organiser" within the meaning of the Package Travel, Package Holidays and Package
Tours Regulations 1992.
In these Booking Conditions, "you" and "your" means all persons named on the booking
(including anyone who is added or substituted at a later date). "We", "us" and "our"
means Interchange & Consort Hotels Limited trading as Best Western Hotels.
To make a booking, you may either book online (where available), telephone our Reservations
Centre on 08445 76 76 76 or telephone the hotel concerned direct on the number given
within the hotel description. The person making the booking ("the party leader")
must be at least 18 and must be authorised to make the booking on the basis of these
Booking Conditions by all persons named on the booking. By making a booking, the
party leader confirms that he/she is so authorised and that all party members agree
to be bound by these Booking Conditions. The party leader is responsible for making
all payments due to the hotel concerned. Subject to availability, we will confirm
your arrangements on behalf of the hotel concerned by issuing a confirmation upon
request by fax, email or post. This will be sent to the party leader or your travel
agent.Please check this carefully as soon as you receive it. Contact us immediately
if any information, which appears on the confirmation, or any other document appears
to be incorrect or incomplete as it may not be possible to make changes later. As
we act only as agent we will have no responsibility for any errors in any documentation
except where those errors were made by us. Subject to this, we regret we cannot
accept any liability if we are not notified of any inaccuracy in any document within
14 days of our sending it out. We will do our best to rectify any mistake notified
to us outside these time limits but you must meet any costs involved in doing so.
The only exception to this requirement to meet costs is where the mistake in question
was made by us and there is good reason why you did not tell us about it within
these time limits.
The confirmation will also be available to view at all times
in the 'Retrieve a Reservation' section on our website. You will need to log in
in order to view the confirmation details.
The price of your arrangements and the terms upon which payment, changes and cancellations
are made will vary according to which arrangements you book.
Please note that
all rates are subject to availability.
These are rates based on room only and bed & breakfast and at some hotels, a dinner, bed & breakfast option is available. The following terms apply to bookings made at these rates:-
Fully flexible rate
These are reduced rates based on room only, bed & breakfast or dinner, bed and breakfast where bookings are made at least 3 days in advance. The following terms apply to bookings made at these rates:-
These are rates based on a minimum 2 night stay (weekends only at some hotels) on a bed & breakfast or dinner, bed & breakfast rates. The following terms apply to bookings made at these rates:-
Prices are subject to availability during peak periods such as bank holidays weekends (lesser allocation compared to 'standard rates'), Valentine's weekend, Easter and other busy times for individual hotels.
You must always check the price at the time of booking. Terms outlined above also apply to the 'Extended Stay' and 'Sunday Saver' rates. 'Extended Stay' – hotels can offer a 20%, 25% or 30% discount on the Leisure B&B Rates for 3, 4 or 5 night stays (depending on the hotel). 'Sunday Saver' – stay for a minimum of 2 nights (one of which must be a Sunday) and you will receive a minimum of 20% off the Sunday night Leisure B&B Rate when you book this rate.
In respect of all arrangements requiring payment prior to the start of the arrangements
in question, if we do not receive all payments due in full and on time, we are entitled
to assume (on behalf of the hotel (s) concerned) that you wish to cancel your booking.
In this case, we will be entitled to keep all monies paid or due at that date and
you must pay the cancellation charges shown above depending on the date we reasonably
treat your booking as cancelled (on behalf of the hotel (s) concerned).
As we act only as agent for the hotel (s) concerned, we reserve the right to pass
on to you in full all additional costs and charges of whatever nature imposed by
the hotel (s) in accordance with its own terms and conditions.
Except where otherwise advised or stated in the booking conditions of the hotel
concerned, all monies you pay to us for arrangements will be held on your behalf
until the arrangements in question have been performed, after which, we will hold
them on behalf of the hotel(s) concerned.
Payment for incidental extras (e.g. mini bars, telephone charges, etc.) must be
made directly to the hotel before you check out.
In order to authenticate your bank account Best Western will make a request for
a $1 transaction. This is only a request for a transition and will be seen in your
account as a 'Pending Transaction'. Please note that the money does not get transferred
from your account as the request is never settled with your bank or Credit Card
Company. The length of time this authorization request will appear on your account
will depend on the policy of your bank or Credit Card Company.
A binding contract between you and the hotel concerned comes into existence when
we send your confirmation invoice on the hotel(s') behalf to the party leader and
the terms and conditions of the hotel, in addition to these conditions, will be
applicable to the contract. English Law will apply to our agreement and to any dispute
or claim which arises between us out of it. Any such dispute or claim must be dealt
with by the Courts of England and Wales. You may however, choose the law and jurisdiction
of Scotland or Northern Ireland if you wish to do so. Changes to these Booking Conditions
or the General Information shown in our website will only be valid if agreed by
us in writing.
Supplements for single rooms or single occupancy of a twin/double may apply. Superior
rooms/suites are often available at a supplement. Please read our General Information
section too. The prices of unsold arrangements may be increased or decreased at
any time. The price of your chosen arrangements will be confirmed at the time of
booking. We reserve the right to correct errors in both advertised and confirmed
prices. We will do so as soon as we become aware of the error. Please note, changes
and errors occasionally occur. You must check the price of your chosen arrangements
at the time of booking. Once the actual price of your arrangements has been confirmed,
no amendment will be made to it.
Should you wish to make any changes to your confirmed booking, you must notify us
in writing or contact us on 08445 76 76 76 as soon as possible. Whilst we will try
to assist you we regret amendment requests cannot always be met. Where an amendment
can be made, any costs incurred by ourselves and any costs or charges incurred or
imposed by the hotel will be payable. See also, the specific terms detailed above.
Should you or any member of your party need to cancel your chosen break once it
has been confirmed, the party leader must immediately advise our Reservations Centre
on 08445 76 76 76 or cancel online. Your notice of cancellation will only be effective
when it is received by our Reservations Centre, at which time you will be given
a cancellation number relating to the date and time of your call / online cancellation.
You must keep this for reference. The cancellation charges of the hotel concerned
will apply. Please refer to each of the Best Western products listed above for full
details of each individual cancellation policy.
If there is a change to or cancellation of your booking we will pass on the new
details to you together with any compensation that the hotel may offer. As agent
only for the hotel we cannot accept any liability for any changes or cancellations
made to your booking.
You are strongly recommended to take out personal travel insurance for all members
of your party. Please note that not all insurance policies intended for travel overseas
are adequate to cover you for the hotel stays featured on our website. It is your
responsibility to ensure that the insurance cover you purchase is adequate for your
particular needs. We do not check insurance policies.
Except where otherwise expressly stated in these booking conditions, we regret we
cannot accept liability or pay any compensation where the performance or prompt
performance of our contractual obligations is prevented or affected by or you otherwise
suffer any damage or loss as a result of "force majeure". In these Booking Conditions,
"force majeure" means any event which we or the hotel in question could not, even
with all due care, foresee or avoid. Such events may include war or threat of war,
riot, civil strife, terrorist activity or actual threatened terrorist activity,
industrial dispute, natural or nuclear disaster, adverse weather conditions, fire
and all similar events outside our control.
We act only as an agent for the hotel(s) concerned. Your contract for your arrangements
is directly with the hotel(s) concerned. We accept no liability in relation to the
arrangements themselves or for the acts or omissions of the hotel(s) concerned.
For all bookings, the terms and conditions of the hotel will apply to your contract
(copies available on request from us). However, in the event that we are found liable
on any basis whatsoever in relation to your booking our maximum liability to you
if we are found to have been at fault in relation to any service we provide as agent
for the hotel(s) concerned (as opposed to any service provided by the hotel(s) for
whom we are not responsible) is limited to twice the cost of the booking in question.
We do not exclude or limit any liability for death or personal injury which arises
as a result of our negligence or that of our employees whilst acting in the course
of their employment.
In the event that you have any reason to complain or experience any problems with
your break whilst away, you must immediately inform the hotel (s) in question. Any
verbal notification must be put in writing. If you remain dissatisfied, however,
you must write to the hotel's general manager within 28 days of the end of your
stay giving your booking reference and full details of your complaint. If you have
any complaints concerning any services we provide, you must inform us straight away
in writing and in any event within 28 days of the end of your stay. For all complaints
and claims which do not involve death, personal injury or illness, we regret we
cannot accept liability if you fail to notify the complaint or claim entirely in
accordance with this clause. NB please bear in mind that we act only as agent for
the hotel(s) concerned and therefore cannot accept any liability for your arrangements.
Any assistance provided in resolving a complaint in relation to any arrangements
is provided on a goodwill basis and in our capacity as agent only.
When you book with us, you accept responsibility for any damage or loss caused by
you or any member of your party. Full payment for any such damage or loss must be
paid direct at the time to the hotel or other supplier. If you fail to do so, you
will be responsible for meeting any claims subsequently made against us (together
with our own and the other party's full legal costs) as a result of your actions.
Hotels reserve the right at any time to terminate your stay or that of any member
of your party due to misconduct, where justified in their reasonable opinion. No
refunds will be given. Furthermore, neither the hotel(s) nor we shall be under any
obligation whatsoever to pay compensation or meet any costs or expenses you may
incur as a result of your stay being terminated.
If you have any special request, you must advise us at the time of booking. Although
we will endeavour to pass any reasonable requests on to the relevant hotel, we regret
neither we nor the hotel concerned can guarantee any request will be met unless
we have written to you with specific confirmation that it will. Confirmation that
a special request has been noted or passed on to the hotel or the inclusion of the
special request on your confirmation invoice or any other documentation is not confirmation
that the request will be met. We regret we cannot accept any conditional bookings,
i.e. any booking which is specified to be conditional on the fulfilment of a particular
request. All such bookings will be treated as "standard" bookings subject to the
above provisions on special requests.
If you or any member of your party has any medical problem or disability which may
affect your booking, please tell us before you confirm your booking so that we can
advise as to the suitability of the chosen arrangements. In any event, you must
give full details in writing at the time of booking. If the hotel reasonably feel
unable to properly accommodate the particular needs of the person concerned, we
must reserve the right on behalf of the hotel(s) concerned to decline their reservation
or, if full details are not given at the time of booking, cancel on behalf of the
hotel(s) concerned when we become aware of these details.
Hotels that show the Disabled Facilities symbol in their entry have had their facilities
inspected by an approved independent inspector e.g. Tourism for All, or regional
tourist boards. A number of other hotels within the group do have facilities for
disabled guests however they may not have an official accreditation. We do therefore
strongly recommend you check with either our reservations centre or the hotel directly
before booking to ensure your chosen hotel can meet all your requirements.
Alternatively, if you have difficulty walking but do not require a specially adapted
room, you may request a room near to reception on the ground floor for easier access.
However ground floor or adapted rooms may have limited availability, and cannot
be guaranteed to be allocated on arrival. Again it is advisable to ensure that we
are fully aware of all circumstances on making the booking to ensure that your chosen
hotel has the availability to meet your requirements in full.
Guide dogs are welcome at all Best Western hotels, but please make us aware of your
requirements at the time of booking.
You are responsible for having all proper travel documents and vouchers. If you
are unable to travel or complete a stay by reason of not having proper documents
you will not be entitled to any refund and we will not be liable for any cost or
expense that you may incur as a result.
Except for monies that you pay to us for bookings made up of accommodation only,
all monies that you pay to us in respect of your break will be held in a specifically
designated bank account administered by independent trustees until your break is
over or the monies are refunded to you. These arrangements mean that (unless you
have made a booking for accommodation only) this money will be refunded in the unlikely
event of our being unable to provide your break due to our insolvency.
Our free children's accommodation offer is subject to the availability of a family
room (minimum two paying adults). Please note this offer only applies to children
who are aged 12 and under at the time of their stay. Children's meals (except breakfast)
are not included in this offer and will be charged as taken at the hotel. Children
who are aged 12 or under at the time of their stay eat breakfast for free in conjunction
with the purchase of an adult breakfast. In many cases children's meals are available
from special children's menus or as children's portions. A maximum of 2 children under the age of 12 stay and eat breakfast for free with 2 paying adults.
Hotels may withdraw or change facilities and services. If possible, we will inform
you of any changes before you travel if we believe this will have a significant
effect on your stay. Our photographs are intended to give you a general impression
of the hotel. Variations can occur from room to room.
Classification: The star ratings shown are based on the latest
official inspection. The AA or the Tourist Boards annually inspect all Best Western
Meals: All hotels provide a full traditional breakfast apart from
Central London hotels that offer a continental breakfast. Bed and Breakfast means
breakfast is the only meal included in the price. This may be a full traditional
or continental breakfast. You will be advised at the time of booking. Dinner, Bed
& Breakfast means breakfast and evening meal (or a la carte allowance) are included
in the price. If you have any special dietary requirements please let us know so
that we can tell the hotel before you travel, but note we cannot guarantee that
the hotel can satisfy your request.
Rooms & facilities: Some hotels (e.g. city centres, in particular
in London), have much smaller bedrooms than you may be used to. Public facilities,
e.g. bars and restaurants, may only open if there is sufficient demand, particularly
in low season. Hotels may have to redecorate or refurbish when you are visiting,
which may mean the temporary closure of public rooms or facilities. Rooms may be
twin or double. A double bed may consist of twins pushed or joined together. Hotel
rooms may be allocated in any part of the property (including annexes, new extensions).
Please note that rooms sleeping three/four persons may offer any combination of
single, double and foldaway beds. Older, more traditional hotels may have specific
single rooms and these are likely to be small. On the other hand, many hotels allocate
a twin or double for use as a 'single' room. A single room supplement may be payable,
and this will be advised to you before booking. Non-smoking bedrooms are available
at all hotels.
Check-in: On arrival, your room is normally available after 2pm.
If you plan to arrive after 6pm please advise the hotel directly by calling the
number given in the hotel description. Failure to confirm late arrival with the
hotel or Central Reservations may result in your room being resold, and our cancellation
terms will apply.
Car parking: You will find free parking at the majority of our
hotels, except in London and some major city centres, where hotels may have reduced
fee arrangements with nearby car parks. Please check the parking facilities available
at individual hotels with your Reservations agent.
Leisure clubs/swimming pools: Restrictions relating to the use
of hotel leisure facilities and opening times are entirely at the discretion of
the hotel/leisure club manager. Please ask at the hotel reception for rules and
opening times when checking in. If a specific facility is required you are advised
to check with the hotel direct by calling the telephone number in the hotel description
prior to arrival. Additional restrictions may apply for the use of such facilities
by children. There may be a charge for the use of some facilities.
Lifts: Hotels with no lift show 'no lift' in their entry.
Luggage assistance is available at the majority of these hotels. Please check when
Pets: Pets are accepted only at the discretion of the hotel and
are usually not allowed in public areas. If you intend to bring any pets this should
be indicated on your initial enquiry. The Reservations Team will then check the
suitability of your chosen hotel to accept pets. Charges may be made for pets. Guide
dogs are specifically excluded from this policy and are welcome at all hotels.
Please note, the information and prices shown on this website may have changed
by the time you come to book your arrangements.
Whilst every effort
is made to ensure the accuracy of the website and prices at the time of printing,
regrettably errors do occasionally occur. You must therefore ensure you check all
details of your chosen arrangements (including the price) with us at the time of
Important note regarding browsers
Best Western will not accept responsibility for the consequences of any errors or
changes in the intended layout of this website that result from you browsing our
website in Internet Explorer version 6 or below. We strongly recommend that users
upgrade to the latest version of their browser when using www.bestwestern.co.uk.
Please check that attractions are open prior to travelling to the venue.
The information contained on our website is correct to the best of our knowledge.
Our website descriptions may refer to activities which are available in the area
you are visiting. We have no involvement in any such activities, which are neither
run, supervised nor controlled in any way by us. They are provided by local operators
who are entirely independent of us. They do not form any part of your contract with
us even where we suggest particular operators/centres and/or assist you in booking
such activities in any way. Accordingly, we cannot accept any liability in relation
to such activities. We cannot guarantee accuracy at all times of information given
in relation to such activities or about the area you are visiting generally (except
where this concerns the services which will form part of your contract with the
hotel) or that any particular excursion or activity which does not form part of
your contract with the hotel will take place as these services are not under ours
or the hotel's control.
Best Western Great Britain's, website, bestwestern.co.uk, allows you to search for and book reservations at over 4,000 independently owned and operated Best Western hotels worldwide. Please be advised that Best Western GB or Best Western International, Inc. does not own, operate or manage any hotels, is not the provider of the hotel rooms, is not a party to any booking contract and does not collect and/or remit any hotel occupancy or similar type taxes to any taxing authorities. Further, Best Western Great Britain or Best Western International, Inc. is not acting as agent for any party to this transaction. Any questions regarding taxes and fees charged and collected should be directed to the respective hotel.
We offer two types of bookings through our site and through our phone reservations system. The first type of booking allows you to make a room reservation based on rates published by the hotel. We forward the booking details to the hotel, and you pay the hotel directly at check-out.
For the second type of booking, when you agree to pre-pay for the room, we transmit your booking details to the hotel, and the hotel charges for the reservation up front. For pre-paid bookings, the hotel may charge for applicable taxes and fees up front, or it may charge the applicable taxes and fees at checkout. If you have any questions about taxes and fees, or when they will be charged, please check with the hotel for details before booking.
The amount displayed in the "Taxes and Fees" line is an estimated total that we expect the hotel to bill for applicable taxes, governmental fees and other charges that the hotels must pay to the government. That amount is based on information provided by the hotel. Best Western International, Inc. does not warrant the accuracy or completeness of the displayed amount. Please note that the hotel may also charge for other items not included in the quoted price or Taxes and Fees, such as hotel resort fees, hotel energy surcharges, parking fees, pet fees, and incidental charges (e.g., mini-bar). These amounts, if applicable, will be collected from you directly by the hotel. If you have any questions about these charges, please contact the hotel for details before booking.
A valid credit card is required to check in. If you do not have a valid credit card or do not wish to use a credit card, please contact the hotel to find out what the check-in policies are before booking.
To view our Low Rate Guarantee terms & conditions, please click here.
1. For rate details, availability and to make a booking you MUST call central reservations on 0845 33 00 272 at least 2 days prior to your intended stay and stating that you are paying with Clubcard Deals Token(s). All bookings made will be subject to availability.
2. Reward tokens are valid for 6 months from date of issue. Reward tokens cannot be used in conjunction with any discounted offer, scheme or promotion. Reward tokens cannot be used to book any other rate offered by Best Western hotels. Best Western Hotels reserve the right to remove any hotel from this scheme.
3. This offer is only open to Tesco Clubcard holders who are resident in Great Britain.
4. Not all Best Western hotels participate in the Tesco promotion. Please ask your Central Reservations sales coordinator when booking or find participating hotels on our website bestwestern.co.uk/offers/tesco2014.pdf
5. Reward tokens may only be used by the Clubcard Holder (whose name is printed on the Tokens) However there can be more than one named Token per booking as long as that person(s) is travelling too. Tokens cannot be given as gifts.
6. Reward tokens are only valid against a stay of 1 or more nights including breakfast. All bookings are subject to availability and rates quoted are "from" and as such fluctuate depending on availability and demand at any given time. Upgraded rooms are available subject to availability; supplements will apply which must be paid in cash as reward tokens will not be accepted for upgrade payment. Reward tokens cannot be used to pay for any extras at the hotel such as food & beverage, telephone calls, room service etc. Any additional extras will be payable at the hotel by cash, credit or debit card on departure. Certain dates may be excluded at your chosen hotel – including certain dates over Christmas and New Year.
7. All bookings made with reward tokens are non amendable and non refundable. Bookings are subject to the Best Western Hotels' Booking Conditions relating to the rewards scheme' and (where consistent), Best Western's standard terms and conditions of booking (see www.bestwestern.co.uk/booking-conditions). Best Western Hotels act as agent in respect of all bookings they take or make on your behalf. For all bookings your contract will be with the supplier of the hotel accommodation.
8. Please note that when making your booking you will be required to pay any cash balance at the time of booking by a credit/debit card. The Central Reservations sales coordinator will book your stay and provide you with a booking reference. If sending paper tokens (paper tokens are only valid until 10th January 2015 and will not be accepted after this time) please write your booking reference on your reward tokens and send them to: Best Western Tesco Clubcard Deal
Best Western Hotels
Amy Johnson Way
Clifton Moor
8.1 If using e-vouchers or booking after 10th January 2015 please provide your e-voucher code to the Central Reservations sales coordinator at the time of booking.
9. Please ensure that your paper reward tokens (only valid until 10th January 2015) are received within 7 days of making your booking. As your reward tokens cannot be replaced we recommend that you send them to Best Western Hotels by Special Delivery. You cannot add reward tokens to your booking at a later date, so please enclose all your paper reward tokens for your booking - you may use more than one reward token per booking. No change will be given if the value of your paper or e-voucher reward tokens is greater than the cost of the stay. Reward tokens can only be used against new bookings.
10. Once the rewards tokens have been received (paper) or accepted (e-voucher code), your booking will be confirmed and you will be issued with a booking confirmation. At this time the booking becomes non transferable and non-refundable.
11. All bookings are non transferable and non-refundable and you will not be entitled to the return or replacement of the rewards tokens.
12. Best Western Rewards points cannot be earned on Tesco bookings.
13. We hope you enjoy the Clubcard Deal you have chosen. However, if you would prefer to use your reward tokens for an alternative hotel group in the rewards scheme, please ensure you have checked out the relevant fulfillment for that hotel group as booking instructions do vary. These reward tokens can also be used as full or part payment for any reward which does not have the 'Buy in Full' logo next to it in the brochure.
Best Western Hotels is the international trading name of
Interchange and Consort Hotels Limited
Company Registration Number: 1002192
VAT Registration Number: 240 5224 06
This offer is only available at hotels within Great Britain.
Promoter: Best Western Hotels, Consort House, Amy Johnson Way, York YO30 4GP.
This offer is only available at hotels within Great Britain.
1.1 Membership of the Best Western Rewards® Programme is subject to
the following conditions ("Programme Conditions") together with the
full terms and conditions ("General Conditions") of Interchange and
Consort Hotels Limited trading as Best Western Hotels ("Best
Western", "our", "us" and "we"). Copies of
these General Conditions can be found on our website (www.bestwestern.co.uk/policies/terms-of-use).
Alternatively, if you would like us to send you a copy, please write to us at
Best Western Rewards®, Consort House, Amy Johnson Way, Clifton Moor, York, YO30
4GP. In the event of any inconsistency or conflict between the Programme
Conditions and the General Conditions, the relevant terms of the Programme
Conditions will prevail to the extent of the inconsistency or conflict.
References in these Programme Conditions to "you" and
"your" are to the individual member of the Rewards Programme.
1.2 "Rewards" means the services, goods and benefits for
which members of the Rewards Programme are, subject to the Programme
Conditions, eligible to exchange their Rewards Programme accumulated points.
"Rewards Suppliers" means all suppliers of Rewards other than Best
Western or any of our member hotels. All Rewards provided by any Rewards
Suppliers will be subject to a contract between you and the relevant Rewards
Supplier and that Rewards Supplier's applicable terms and conditions (available
on request). All Rewards provided by a Best Western member hotel will be
subject to a contract between you and the relevant hotel and that hotel's terms
and conditions as well as the General Conditions. We act only as the agent for
the Reward Suppliers and our member hotels in relation to all Rewards offered
and provided under the Rewards Programme.
1.3 We reserve the right at our discretion to refuse any
application for membership. Members must be at least 18 years of age. Rewards,
membership of the Rewards Programme and any application for such membership
will be void where prohibited by law.
1.4 The Rewards Programme is offered at the absolute and sole
discretion of Best Western. We reserve the right to change, remove, substitute
or add to the Rewards available through the Rewards Programme. No
representation is made that any particular Reward(s) will be available for any
period of time or at any time, either as publicised or at all. All Rewards are
at all times subject to availability.
1.5 By applying to become a member of the Rewards Programme and by
continuing to be a member, you agree to be bound by and to comply with the
Programme Conditions, the General Conditions and any other rules, regulations,
policies and procedures which may be adopted by Best Western at any time
(collectively referred to as "Conditions"). The Conditions may be
modified, added to, withdrawn and/or substituted, in whole or part, at any time
with or without prior notice at our sole and absolute discretion. Such
Conditions may be communicated to members in account statements or newsletters
or on our website www.bestwestern.co.uk/rewards.
1.6 For full terms and conditions applicable to our Reward
Suppliers please see sections 10, 11, 12, 15, 16, 17, 18 or write to us at Best
Western Rewards®, Consort House, Amy Johnson Way, Clifton Moor, York, YO30 4GP.
2.1 You must present your Rewards Programme membership card
("Card") at check-in and when settling your bill on check-out in
order to obtain your Rewards Programme points. Points can be awarded
retrospectively in accordance with 2.11 and 2.12 below. The Card may be used by
the authorised signatory only. It remains the sole and exclusive property of
Best Western and we have the right in our sole and absolute discretion to
cancel the Card in accordance with 6.3.
2.2 Subject to the Programme Conditions, ten points are awarded for
every US$1 (equivalent to 55 British pence) spent on eligible services at Best
Western hotels whilst you are a member of the Rewards Programme.
2.3 Best Western Rewards® points can only be earned by the Staying
Individual. Best Western Rewards® points cannot be earned by a party which pays
for a booking but does not stay at the Best Western hotel. For
corporate bookings, points are earned on all invoices for eligible services
remitted to or paid by the member's company. Points will only be credited to
the stayer for their individual room and any food or beverages in the hotel
owned restaurant and not to the member's company – regardless of who actually
are eligible to receive points for up to 3 rooms when staying at a Best Western
hotel. Members may receive points for all rooms (up to 3) reserved under the members
name provided the following: (1) one room is occupied by the member, (2) all
rooms are paid for by the member, (3) points for that room have not been issued
to another member and (4) the member has presented the card or number at the
time of check-in. The exception being corporate bookings paid for by the
Rewards members company. The earning member will only earn nights for their
stay e.g. if the member stayed for 3 nights but paid for 3 rooms in total they
would receive 3 nights not 9.
For corporate bookings paid for by the members company, points will only be credited to the member who stays and not to the members company.
Members are eligible to receive points for up to 3 rooms as long as (1) one room is occupied by the member (2) all rooms are paid for by the member (3) points for that room have not been issued to another member. The exception being corporate bookings as above.
Staying Individual will be entitled to receive points for any additional spend
at the hotel (including additional spend on stays where the booking itself was
on an ineligible rate plan) for their room, referred to as "total spend". This relates
to any food and drink purchased in the hotel owned restaurant. Please note that
if one Rewards member pays for the total food and beverage bill at a hotel
owned restaurant they will earn points on the total bill.
2.4 The earning of points at any Best Western hotel outside Great
Britain is subject to the Best Western Rewards® Programme membership terms and
conditions applicable in the country in which the hotel concerned is located.
These may differ from the terms and conditions set out here. Points earned at
any Best Western hotel outside Great Britain will not be registered on your account
until 28 days after your stay. You must check at the time of booking how points
can be earned at any Best Western hotel outside Great Britain.
2.5 Points cannot be earned in relation to the following bookings*:
Rate – Bed & Breakfast (BZ)
Hotel Program – Bed & Breakfast (GJ)
Promotion – Bed & Breakfast (EI)
Agent Discount Rate – Room Only (TA)
Rewards Rate – Bed & Breakfast (FX)
Card including Breakfast (AC)
Unit Card – Bed & Breakfast (UC)
– Bed & Breakfast (92)
Western Employee Rate – Bed & Breakfast (EE)
Dynamic Rate – Room Only (X2)
Dynamic Net Rate – Room Only (Z9)
Promotions - Room Only (1P)
Net Programme Rate – Room Only (D2)
FIT Rates – Bed & Breakfast (FI)
Domestic FIT Rates – Bed & Breakfast (8M)
- % off BAR Room Only – Expedia Collect (EC1)
- % off Advanced Purchase Room Only – Expedia Collect (EC9)
- % off BAR Bed & Breakfast – Expedia Collect (ECA)
- % off BAR Room Only – Hotel Collect (EX1)
- % off BAR Bed & Breakfast – Hotel Collect (EXA)
– 25% off BAR Room Only (PKG)
*Also, Wedding Parties, Leisure Group
Bookings (4 or more rooms), Meetings, Conferences, 24 hour delegate rate ( If
rooms are booked separately to a meeting/conference on any of the eligible rate
plans, points will be credited on the room only element), Function Room Hire,
Leisure Club Membership, Golf, Spa and services not directly provided by the
hotel (e.g. flowers).
Points cannot be
earned on stays booked through Online Travel Agencies (OTAs). This restriction
includes but is not limited to Booking.com, Bookit.com, Expedia, Getaroom (GAR)
Hotels.com, Hotwire.com, Lastminute.com, Orbitz, Priceline, Agoda, Hotel.de,
negotiated rate plans are eligible for points at the discretion of the hotel. The
exception being negotiated discount rates with flash sale sites which are NOT
eligible for Rewards points e.g. Groupon.
cannot be earned in conjunction with or in addition to points or miles from any
rewards programme operated by Best Western International Inc or any of its affiliated
rates and services may change and you must check on the availability of points
for any booking at the time of making your reservation. *When a member stays at
a Best Western hotel on the basis of a rate which is not eligible for Rewards
Programme points (see point 2.5), points can still be earned on money spent on
food and drink when dining in the hotel owned restaurant (not applicable on
room service, bar meals or franchise restaurants). To earn
points on the entire restaurant bill, the member must pay for the entire
restaurant bill, not just for their own meal. Eligible rates and services may change and you must check on
the availability of points for any booking at the time of making your
reservation. Non residents are eligible to receive points for restaurant meals
(but not bar meals)
2.6 Points may not be transferred, sold and/or assigned by you
unless expressly permitted by us in writing. The accumulation of points does
not entitle you to any vested right in any points or to any Rewards. Points can
only be merged with those of any other Rewards Programme member where you both
share the same address.
2.7 Points may not be redeemed for cash and have no cash value.
2.8 In order to retain all points you have earned but which you
have not yet spent, you must stay at a Best Western hotel on an eligible rate
no later than 12 months after your previous stay at a Best Western hotel.
Failure to do so will result in your points 'expiring' and being automatically
cancelled by us without you being entitled to any payment or compensation of
any description.
2.9 Your membership card cannot be used in conjunction with any
other loyalty programme or offer which we may introduce from time to time.
2.10 You will receive a mailed statement from us on a quarterly
basis and / or an e-statement monthly showing your then current points balance
if we hold your correct mailing / email address. Please check this statement
and any other document you receive from us carefully as soon as you receive it.
Contact us immediately if any information which appears on the statement or any
other document appears to be incorrect or incomplete as it may not be possible
to make changes later. We regret we cannot accept any liability if we are not
notified of any inaccuracies in any document (including any failure to correctly
award points) within six months of the stay or other activity in question. We
reserve the right to insist on acceptable documentary evidence before making
any change to your points balance. For your protection, you should retain all
documentation which relates to any stay or other service which qualifies for
points until the points have appeared on your statement. You are responsible
for the safekeeping of all statements as duplicates are not issued under any
2.11 For new members, points will be awarded on any qualifying
Rewards Programme stay occurring within 30 days prior to acceptance of
membership in the Rewards Programme on making request to us in writing. The
written request should include your name, Rewards Programme account number,
address, daytime telephone number and/or e-mail address and such documentary
evidence of the stay as we may require. Failure to supply adequate and
unaltered documentation may result in the refusal of the request.
2.12 We will not be responsible for any points award request or
other correspondence which is lost or delayed in the post.
2.12.1 In order to earn airline rewards, you must be a Best Western
Rewards® member and indicate your preference to earn airline rewards (not
programme points). You must indicate your airline programme preference and
provide your frequent flyer membership number in your Best Western Rewards®
Member Profile on-line at www.bestwestern.co.uk or by calling the Rewards Team
on 0800 042 0338 from a landline and 033 003 8773 from a mobile..
2.12.2 All standard airline programme rules and conditions apply which
can be found on the airlines' own website. Best Western has numerous airline partners (see full list of airline partners).
Each airline reserves
the right to change their programme rules, regulations, travel awards and
special offers at any time without notice and each airline is not responsible
for programmes, products or services offered by other participating companies.
Best Western shall not be liable for the provision of any services offered by
any airline. Airline rewards may be earned at all Best Western brand lodging
establishments in the United States, Canada, the Caribbean, Mexico, Central
America, South America, Australia, Europe, New Zealand and Asia, with the
exception of AIR MILES®, which can only be earned at Best Western brand lodging
establishments in the United States, Canada, and the Caribbean.
2.12.3 Airline miles ('miles') are awarded per qualified stay. A qualified
stay is defined as one or more consecutive nights at the same Best Western hotel,
regardless of numbers of check-ins and check-outs, on a Best Western Rewards®
qualified rate. Airline miles can only be earned by the Staying Individual.
Airline Miles cannot be earned by a party which pays for a booking but does not
stay at the Best Western Hotel subject to the booking.
Miles are issued on a room by room basis and can only be credited to one
Individual's Account staying in the room.
2.12.4 Airline rewards will accumulate on the basis of 250 miles per
stay except for those members that earn airline rewards with Virgin Atlantic
Flying Cub, Southwest Airlines®, Lufthansa or AIR MILES®. Members who choose
Virgin Atlantic Flying Club or Lufthansa will earn 500 miles per stay.
Southwest Airlines will earn a half (0.5) credit per stay. Members who choose
AIR MILES® will earn 20 reward miles per stay.
2.12.5 Airline rewards are not assignable, saleable, transferable,
replaceable or redeemable for cash, other than as stated herein. Airline Miles
already earned cannot be converted to Best Western Rewards® points.
2.12.6 You must present your Rewards Programme membership card
("Card") at check-in and when settling your bill on check-out of the
hotel in order to obtain your Rewards Programme miles. The Card may be used by
the authorised signatory only. It remains the sole and exclusive property of
Best Western and we have the right in our sole and absolute discretion to
cancel the Card in accordance with 6.3.
2.12.7 You can only earn miles if you have made and paid for the
booking and actually stay at the hotel which is the subject of the booking
(except in the case of bookings which are pre-paid and non refundable). Miles
cannot be earned by other people on your behalf. For corporate bookings, miles
are earned on all invoices for eligible services remitted to the member
company. Miles will only be credited to the member – regardless of who actually
pays. If the member is part of a group, then the miles are only credited for
the room occupied by the member personally. Miles are not credited to other
persons of the group.
2.12.8 Airline Miles cannot be earned in relation to the following
bookings, services and items:
Airline Miles cannot
be earned on stays booked through Online Travel Agencies (OTAs). This
restriction includes but is not limited to Booking.com, Bookit.com, Expedia,
Getaroom (GAR) Hotels.com, Hotwire.com, Lastminute.com, Orbitz, Priceline,
Agoda, Hotel.de, Laterooms.com.
negotiated rate plans are eligible for Airline Miles at the discretion of the
hotel. The exception being negotiated discount rates with flash sale sites which
are NOT eligible for Airline Miles e.g. Groupon.
Miles cannot be earned in conjunction with or in addition to points or miles
from any Rewards Programme operated by Best Western International Inc or any of
its affiliated programmes.
2.12.9 The earning of Airline miles at any Best Western hotel outside
Great Britain is subject to the Best Western Rewards® Programme membership
terms and conditions applicable in the country in which the hotel concerned is
located. These may differ from the terms and conditions set out here. Miles
earned at any Best Western hotel outside Great Britain will not be registered
on your account until 28 days after your stay. You must check at the time of
booking as to whether miles can be earned at any Best Western hotel outside
Great Britain.
2.12.10 For new members' miles will be awarded on any qualifying
Rewards Programme stay occurring within 30 days prior to acceptance of
membership in the Rewards® Programme on making request to us in writing. The
written request should include your name, Rewards Programme account number,
address, daytime telephone number and/or e-mail address and such documentary
evidence of the stay as we may require. Failure to supply adequate and
unaltered documentation may result in the refusal of the request.
2.12.11 Please check your quarterly statement and/or online statement
and any other document you receive from us carefully as soon as you receive it.
Contact us immediately if any information which appears on the statement or any
other document appears to be incorrect or incomplete as it may not be possible
to make changes later. Requests must be received
by the Best Western Rewards® Team within six months from the date of activity.
For new Members, credit will be accepted for any qualifying Best Western
Rewards® stay occurring within 30 days prior to enrolment in the Programme. For
registered Best Western Rewards® members a subsequent allocation is possible
according to the terms and conditions of the corresponding airline programme.
2.12.12 We reserve the right to insist on acceptable documentary
evidence before making any change to your miles earned. For your protection, you should retain all
documentation which relates to any stay or other service which qualifies for
points until the points have appeared on your statement. You are responsible
for the safekeeping of all statements as duplicates are not issued under any
3.1 Platinum Membership. When you have stayed 15 eligible nights in
any participating Best Western hotel (s) in a rolling year, membership is
automatically upgraded to Platinum membership. In order to maintain your
Platinum status, you need to stay 15 eligible nights in any Best Western
hotel(s) in a calendar year. Platinum
membership benefits include:
3.1.1 10% bonus points on every eligible stay at all participating
Best Western hotels worldwide.
3.1.2 In-hotel member services including, subject to availability, a
free room upgrade, early check-in and late check-out, free weekday newspaper
and 10% discount on hotel restaurant bills – see 4.1 to 4.5 for full details.
(Applicable to participating hotels within GB only, benefits in other countries
may vary, please check at time of booking).
3.2 Diamond Membership When you have stayed 30 eligible nights in
any participating Best Western hotel (s) in a rolling year, membership is
automatically upgraded to Diamond membership. In order to maintain your Diamond status, you need to stay 30
eligible nights in any Best Western hotel(s) in a calendar year. Diamond membership benefits include:
3.2.1 15% bonus points on every eligible stay at all participating
Best Western hotels worldwide.
3.2.2 In-hotel member services including, subject to availability, a
free room upgrade, early check in and late check out, free weekday newspaper,
15% discount on hotel restaurant bills and partner stays free service – see 4.1
to 4.6 for full details. (Applicable to participating hotels in GB only,
benefits in other countries may vary, please check at time of booking).
3.2.3 Diamond For Life Membership was introduced in 2013. When you have reached
Diamond membership (retaining this by staying 30+ nights in the calendar year)
and retained this tier status for 2 full consecutive calendar years staying 30+
eligible nights each calendar year (without points expiring during this time),
Diamond membership will be retained for life and points will not expire.
Membership scheme is run by Best Western (GB) and applies to participating Best
Western hotels only. All benefits and services are subject to availability. 'Calendar
year' means a full twelve month period beginning on January 1st and ending on
December 31st. 'Eligible night' means a full overnight stay on an eligible rate
at a participating Best Western hotel. Individual hotel terms and conditions
apply. Best Western GB is entitled to deny or revoke membership to any customer
at its sole discretion.
3.3 Membership Benefits
for members can vary between countries. Please check member benefits when
making your booking. In order to ensure you receive your regular points and
bonus points, you must present your card at reception at check-in and
check-out. For membership at Platinum and Diamond level to be renewed, 15 (for
Platinum) or 30 (for Diamond) eligible nights in any Best Western hotel(s)
retrospectively must be achieved in a 12 month calendar period. Membership is
confirmed by the issuing of a new membership card by Best Western. Best Western
reserves the right at any time to change the benefits for Platinum and Diamond
Best Western Rewards® Programme members are entitled to the following services
and recognition at a Best Western hotel in Great Britain depending on your tier
status. All services are subject to availability.
4.1 Room upgrades
4.1.1 All Best Western Rewards® members are eligible to receive a
complimentary room upgrade, though complimentary room upgrades are only
available at Best Western hotels in Great Britain and are provided at the discretion
of the Best Western hotel concerned upon arrival only and are subject to
4.1.2 Room upgrades are not available on free night Rewards.
4.2 Early check-in
4.2.1 All Best Western Rewards® members are eligible for early
check-in. However, this is only available at the customer's request and is made
at the discretion of the Best Western hotel concerned and is subject to
4.3 Late check-out
4.3.1 All Best Western Rewards® members are eligible for late
check-out. However, this is only available at the customer's request and is
made at the discretion of the Best Western hotel concerned and is subject to
4.4 Free weekday newspaper
4.4.1 Only available to Platinum, Diamond and Diamond for Life
members when staying at hotels in Great Britain.
4.4.2 Platinum and Diamond members can choose from the hotel's
selected list of newspapers only.
4.4.3 Available weekdays only – Monday to Friday.
4.5 Discount off restaurant bills
4.5.1 Only available to Platinum, Diamond and Diamond for Life
members when staying and dining in the restaurant at Best Western hotels in
Great Britain.
4.5.2 Only available on the hotel restaurant bill. Bar meals, room
service, and breakfast when staying on a room only basis and dinner when
staying on a dinner, bed and breakfast rates are excluded from the discount.
4.5.3 Only available at in-hotel restaurants – franchises are
excluded from this promotion.
4.5.4 Platinum members are eligible for a 10% discount from their
restaurant bills; Diamond and Diamond for Life members are eligible for a 15%
discount from their restaurant bills.
4.5.5 The discount does apply to drinks and alcoholic drinks purchased whilst dining in
the hotel restaurant, but will not be available in relation to any alcoholic
drinks should legislation in the country where the hotel is located prohibit at
any time such discounts. Drinks purchased in the bar do not apply.
4.6 Partner stays free
4.6.1 Only available to Diamond and Diamond for Life members when
staying at Best Western hotels in Great Britain and booked through Best Western
central reservations (0800 75 75 75).
4.6.2 Where available, the price payable will be based on the single person
occupancy rate of a twin or double room. If the hotel offers full breakfast as
part of the meal plan then the second person staying will be charged for the
same meal plan. Continental breakfast only is available at most hotels within
the London region.
4.6.3 For every paying guest, his or her partner must stay the same
number of nights or less as the paying guest.
4.6.4 Partner must share the same twin or double room as the paying
4.6.5 To take advantage of the partner stays free benefit you must
book your stay through Best Western
central reservations (0800 75 75 75) and state at the time of booking that you
require a double room for two people as part of the partner stays free benefit.
4.7 Guaranteed accommodation
4.7.1 With the exception of pre-paid rates, you may use your Best
Western Rewards® Programme membership card in Great Britain to guarantee
accommodation at a Best Western hotel without having to make any payment at the
time of booking. To utilise this benefit you must make your booking by
telephoning our central reservations department on 0800 75 75 75. Payment for
these bookings must be made on check-out of the hotel at the end of your stay.
For pre-paid rates, payment in full will be required at the time of booking.
4.7.2 Cancellation charges apply where you fail to turn up for your
booking and may apply to cancellations made before your stay depending on the
rate plan booked. For full details see our General Conditions.
5.0 We make no representation and give no warranty in respect of
any Rewards or Rewards Suppliers. Please see 1.2.
6.1 We reserve the right to amend or terminate the Rewards
Programme at any time by giving three (3) months' prior written notice. We are
entitled in our sole and absolute discretion to determine how, where and by
what means such notice will be communicated and the contents of the notice. On
expiry of the three months notice period all points not then spent by you will
be cancelled and you will not be able to use them to obtain rewards. No cash
payments or other compensation will be provided in respect of any cancelled
6.2 At our discretion, we reserve the right to transfer any points
earned under the Best Western Rewards® Programme to any other loyalty programme
operated by us at any time by giving you written notice of such transfer. Any
such transfer will not affect any Rewards you may have already claimed using
your points but not yet taken advantage of prior to such transfer.
6.3 We reserve the right to terminate your membership if, in our
sole opinion and at our sole discretion, you commit any act, or fail to carry
out any act, which we feel represents an act of fraud, abuse, misconduct,
misrepresentation of any information, misuse of the Rewards Programme, breach
of any law or regulation in connection with the Rewards Programme, breach of
these Rewards Programme Conditions or our General Conditions or any other
Conditions, failure to pay the charges of any Best Western member hotel,
providing a cheque which is subsequently dishonoured or is otherwise invalid,
having more than one active Rewards Programme account per member, is offensive
or to the detriment of Best Western or any of its affliations or alliances or
any other act which we deem inappropriate for a member of the Rewards
Programme, by giving you seven days notice in writing.
6.4 If we terminate your membership pursuant to 6.3, all points
which you have accrued will be immediately cancelled and no cash payments or
other compensation will be provided.
6.5 You can terminate your membership at any time by advising us in
writing. Any points you have earned, but not yet redeemed at the time of
termination, will be held in your account until such times as you have redeemed
them or until the expiry of three months from the date we receive your written
notification, whichever is the sooner. On the expiry of three months from the
date we receive your written notice of termination any unspent points remaining
in your account will be cancelled and no cash payments or other compensation
will be provided.
7.1 We are a data controller for the purposes of the Data
Protection Act 1998. By applying for membership you consent to us processing
the personal details you give on your enrolment form or subsequently in order
that we can provide you with the benefits of membership. Please visit our
website at www.bestwestern.co.uk/rewards for full details of our Data Protection and
Privacy Policy. Alternatively, contact our customer services' department who
will be happy to send you a copy of this.
8.1 Nothing in these Programme Conditions or our General Conditions
shall exclude or limit our liability for any death or any personal injury
caused by our negligence or that of any of our employees providing they were at
the time acting within the course of their employment with us.
8.2 We shall have no liability whatsoever in relation to any
contract you enter into with any Rewards Supplier or for any acts or omissions
of any Rewards Supplier or any Best Western member hotel.
8.3 We shall not be liable to you if for any reason beyond our
reasonable control, you are prevented from accessing any rights detailed under
the Rewards Programme.
8.4 We shall not be liable for any tax, fees, charges or other
payments of any description which you may incur or be required to pay as a
result of or in connection with any Reward obtained by you under the Rewards
8.5 Any liability to taxation arising from or in connection with
the provision of any and all such benefits and rewards to a business, shall be
the sole responsibility of the business concerned. Furthermore any subsequent
awarding of benefits and rewards to employees is at the sole discretion of the
8.6 To the extent permitted by law, we make no guarantees,
warranties or representations of any kind, expressed or implied, with respect
to the Rewards Programme or any Rewards, including but not limited to
merchantability, fitness for a particular purpose, design or accuracy. We will
not be liable for any loss, expense, accident or inconvenience which may arise
in connection with use of the Rewards Programme or any Rewards. We will not be
liable for any direct, incidental, special or consequential damages arising out
of the Rewards Programme or any Rewards even where we have been advised or are
otherwise aware of the likelihood of such damages or of circumstances which may
give rise to such damages.
9.1 You must not without our prior written consent assign, transfer
or permit any use of your membership or any membership benefits to or by any
other person. We may without your prior consent assign, transfer or subcontract
the Rewards Programme to any other entity.
9.2 These conditions and the Rewards Programme shall be governed by
and construed in accordance with the laws of England and we both agree to
submit to the exclusive jurisdiction of the English courts in relation to any
dispute, issue or other matter which arises between us.
9.3 Any change of name and address must be notified to us by
writing to us at Best Western Rewards®, Consort House, Amy Johnson Way, Clifton
Moor, York, YO30 4GP including any documents required to verify the change.
Required documents for name or address changes would include one of the
following: marriage license, divorce decree, utility bill, credit card
statement with blacked out details, court ordered name change, or any other official
government document showing name change.
9.4 All information about the Rewards Programme is correct at May
Western Rewards® is owned and operated by BW GCCI Inc., a wholly owned
subsidiary of Best Western International, Inc. ©2010 Best Western International
Best Western hotel is independently owned and operated.
10.1 Vouchers can only be redeemed in-store at your chosen retailer.
10.2 Terms and conditions applicable to your chosen retailer may
10.3 Delivery charges are included in the points value of vouchers.
10.4 Refunds cannot be processed on voucher orders.
10.5 Vouchers and any unused portion of it expire 12 months after
being issued.
10.6 Please allow up to 21 days for delivery. The carrier may
request a signature.
10.7 Vouchers offered are via a partnership with Love2Reward.
11.1 All experiences and locations are correct at current time but
may change or be withdrawn for reasons beyond our control.
11.2 Terms and conditions apply to each experience day. For more
details see your chosen experience day.
11.3 Please allow up to 21 days for delivery of your experience day
pack. The carrier may request a signature.
11.4 Refunds cannot be processed on experience days orders.
11.5 Delivery charges are included in the points value of all
experience days.
11.6 Expiry dates may vary according to each experience day, you will
be advised on full details when booking your experience day. (This is usually 9
11.7 All experience days are offered via Virgin Experience days and
are subject to full terms and conditions .
12.1 There is no restriction on the number of cases that can be
ordered during the offer period.
12.2 If you are dissatisfied for any reason, contact Best Western
Rewards® to arrange a replacement or refund.
12.3 Please allow up to a maximum of 28 working days for delivery
from date of request.
12.4 The carrier requires a signature on delivery.
12.5 Any loss or damage to packages left as per customer
instructions shall remain the liability of the customer.
12.6 We are unable to offer advance warning of delivery date. Wine
orders cannot be cancelled.
12.7 Wines are ready for drinking and will last for 12-18 months. We
reserve the right to substitute with products of equal or greater value.
Vintages will follow on, unless advised otherwise.
12.8 This offer is a Laithwaite's promotion.
12.9 UK addresses only, excluding Channel Islands.
12.10 Recipients must be 18 years or over.
13.1 The number of Best Western Rewards® points required in exchange
for one night's accommodation at each participating hotel can be found at www.bestwestern.co.uk/rewards. The rates (in
points) shown are for two adults sharing a standard twin or double room on a
room only basis. It is the Best Western Rewards® member's responsibility to
ensure they have enough points on their account upon arrival to cover the
points required for a free night stay at that hotel. If the
member does not have enough points to cover their stay and has less than 8,000
points on their account at the time of their stay, they will be charged for the
stay in full. If the member has 8,000 points they will be charged in accordance
with 14.1
13.2 If you need to cancel or amend a confirmed booking, cash
cancellation/amendment charges may be payable. Please see full terms and
conditions for details. If a booking is cancelled outside of the cancellation
policy or made but not taken, your free night points will not be refunded.
13.3 All bookings are subject to availability on the Free Night rate
plan. Please note that the availability shown for other rate plans may differ.
13.4 Complimentary room upgrades will not be given in respect of
bookings against which Best Western
Rewards® points are redeemed and Best Western Rewards® members redeeming points
against bookings will not be entitled to the benefits of any other offers which
would otherwise be applicable.
13.5 Best Western Rewards® points cannot be used against incidental
expenses such as bar bills, room service etc or meals (including breakfast).
13.6 Information is correct as of October 2015. Changes and errors may occur. Please check at
the time of booking. Best Western reserves the right to change hotels and their
categories without prior notice.
14.1 Best Western Rewards® members may spend 8,000 points plus a
monetary payment to "top up" the free night category, i.e. for a
16,000 point hotel, a member can spend 8,000 points plus £28. Members cannot
redeem less or more than 8,000 points in order to reduce or increase the amount
of the monetary top up. Hotel Free Room Night point levels range from 8,000 to
36,000 as follows:
16,000 point hotel 8,000 points £28 payment
20,000 point hotel 8,000 points £42 payment
24,000 point hotel 8,000 points £55 payment
28,000 point hotel 8,000 points £68 payment
32,000 point hotel 8,000 points £82 payment
36,000 point hotel 8,000 points £96 payment
The supplement paid when booking a Points Plus night is not eligible for BW Reward points.
14.2 The Points Plus break is for two adults sharing a standard twin
or double room on a room only basis
14.3 If there are not 8,000 points available on your Best Western
Rewards® account when you check out of the hotel then you will be required to
pay the hotel's published rate.
14.4 All Points Plus bookings must be made through Best Western
Central Reservations on 0800 75 75 75. Payment
(including the deduction of your 8,000 points) will be taken by the hotel at
check out.
15.1 Amazon.co.uk Gift Certificates may only be redeemed at
http://www.amazon.co.uk toward the purchase of products listed in
Amazon.co.uk's online catalogue sold by Amazon.co.uk. They cannot be redeemed
at Amazon.com, Amazon.de or Amazon.fr or at any of the Auctions or zShops
15.2 Gift Certificates have a cash redemption value of 0.001p and is
not transferable or assignable.
15.3 Gift Certificates and any unused portion of it expires 2 years
after it has been dispatched, where permissible under applicable law.
15.4 Any unused balance of the certificates will be placed in a Gift
Certificate account and can be used at a later date prior to the date of
15.5 Gift Certificates may not be used on existing orders.
15.6 If your order exceeds the value of the Gift Certificate, you
must pay the balance with a credit or debit card.
15.7 Gift Certificates cannot be used to pay for Amazon.co.uk Gift
15.8 Normal Amazon.co.uk terms and conditions of purchase and for
using the amazon.co.uk web site apply.
15.9 Amazon, Amazon.co.uk and the Amazon.co.uk logo are trademarks
or registered trademarks of Amazon EU S.à.r.l. or its affiliates.
15.10 All Amazon.co.uk vouchers will be sent as an e-voucher to the
email address provided.
16.1 AVIS gift vouchers are valid for all reservations in Europe,
Africa Middle East and Asia.
16.2 Vouchers are non transferable and no cash alternative will be
16.3 Vouchers are valid for 12 months from date of issue.
16.4 If the value of the rental exceeds the value of this voucher,
the outstanding amount must be paid via cash, debit or credit card at the
rental desk.
16.5 Rental conditions: renter must present a valid driving license
and credit card at the rental desk. Standard Avis Autovermietung GmbH &
Co.KG terms and conditions apply.
16.6 Vouchers are only redeemable for reservations through
www.avis.de/bestwesternhotel. You must reserve your car at least 10 days in advance
of the rental start via www.avis.de/bestwesternhotel
16.7 Only one Avis Award Certificate may be used per rental.
16.8 Vouchers cannot be used for 'Pay Now' bookings.
16.9 Any rentals paid for with these vouchers are not eligible for
Best Western Rewards® points.
17.1 The allocation of Points in relation to the purchase of goods
and services made through Shop for Rewards is made in accordance with these
Terms & Conditions and any additional conditions published by or on behalf
of Best Western GB from time to time. These Terms & Conditions are subject
to change and reference should be made to the applicable terms and conditions
before purchasing.
17.2 Shop for Rewards will run in conjunction with Collinson
Latitude, a Best Western GB program partner who may at any time publish and
enforce any terms and conditions they feel necessary for the operation of Shop
for Rewards.
17.3 Collinson Latitude will source and manage "Retailers"
that will offer products and services for sale through Shop for Rewards. Best
Western GB are not responsible for the content of Shop for Rewards or the
content or availability of any third party web sites that link from the Shop
for Rewards site including the sites of Retailers.
17.4 To access Shop for Rewards you must be a current Best Western Rewards®
member and supply your Best Western Rewards® membership number and Shop for
Rewards password to log in once you have registered. In order to earn Points,
you must be logged into the Shop for Rewards site and access the Retailers
sites via links from the Shop for Rewards site. You cannot earn points for
purchases that you make prior to becoming a Shop for Rewards Member.
17.5 You agree to the use of cookies to track and record purchases
made by you at Shop for Rewards. It is your responsibility to ensure that
cookies are turned on in your browser and that the security settings in your
browser allow the use of cookies.Click here to view our privacy policy.
17.6 Points may only be earned by purchasing goods and services
through the Shop for Rewards site from the date that the member registers for
Shop for Rewards. Points may only be earned by purchasing goods and services
from Retailers on the Shop for Rewards site from the date that the Retailer
becomes available at on Shop for Rewards.
17.7 Points may not be redeemed for the purchase of goods and
services through Shop for Rewards.
17.8 The purchase price of all goods and services offered for sale
at Shop for Rewards is in Stirling.
17.9 Points may be subject to fluctuation at any time should any
retailers amend their points structure.
17.10 Points earned on a purchase will be credited to the user's Best
Western Rewards® Account. Points will not be earned on a purchase made directly
with a Retailer unless you log into Shop for Rewards using your Best Western
Rewards® membership number and password prior to making the purchase.
17.11 Your purchases are tracked and reported back to Best Western GB
and Collinson Latitude by the Retailer. Best Western GB is not responsible for
any errors or delays in reporting transactions however Best Western GB and
Collinson Latitude will use reasonable endeavours to ensure that reporting of
transactions by Retailers occurs.
17.12 Collinson Latitude may stipulate the calculation of Points per
Pound spent or allocate Fixed Points in relation to activity at Shop for
17.13 Best Western GB may at any time vary the method or procedure
for the calculation of Points. Click here to view our privacy policy.
17.14 You may check the number of Points earned on your purchases by
logging into Your Account via the website www.shopforrewards.co.uk
17.15 Following a purchase, Points will be posted as
"Pending" by the Retailer.
17.16 Once a purchase has been approved by the Retailer, Points will
be posted as "Approved" and transferred to your Best Western Rewards®
Account within 90 days of your purchase. "Pending" and "Approved" Points are
the sole responsibility of the Retailer from whom a purchase is made. Best
Western GB does not warrant any time frame for "Approval" of a purchase.
17.17 If a purchase is cancelled or goods are returned to a Retailer,
the Pending Points allocated for the purchase will be cancelled. The Pending
Points will then be removed from Your Account and will show as
"Cancelled". Once Points have been approved they will be transferred
to your Best Western Rewards® Account.
17.18 Should Best Western GB or Collinson Latitude suspect fraudulent
or suspicious activity in relation to your account, Best Western GB may place
your account on hold or suspend transactions.
17.19 Best Western Rewards® Members that choose to access Shop for
Rewards do so at their own risk. Best Western GB is not responsible for any
failure in communication between Best Western GB, Collinson Latitude, Retailers
or you which is beyond our reasonable control.
17.20 Where permitted by law to do so Best Western GB excludes
liability to you for any direct or indirect loss, damage or expense arising
from your use of Shop for Rewards regardless of whether the same arose from
negligence, breach of contract or otherwise, and regardless of whether Best
Western GB have any control over circumstances giving rise to the claim or not.
17.21 All information and data displayed on Shop for Rewards by Best
Western GB, Collinson Latitude or Retailers is offered for information purposes
only and is binding only to the extent that the contents of any such
information or data are expressly incorporated in writing in these Terms &
17.22 All purchases of goods and services at Shop for Rewards will be
subject to the terms and conditions of the Retailer from which they are
purchased including but not limited to delivery and return policies. If you
have any questions regarding your purchase or complaints you must contact the
Retailer directly.
17.23 Warranties, if any, are provided by Retailers and not Best
Western GB. Best Western GB accepts no liability for defects in quality or
condition of goods and makes no claims or warranties as to the delivery of
goods or services to the extent permitted by law.
17.24 All enquiries regarding discrepancies with respect to Points
from Shop for Rewards are to be directed to the Best Western Rewards® customer
service team.
17.25 Best Western Rewards® points earned through Shop for Rewards
will expire if the member does not either make another points earning
transaction through Shop for Rewards or make a stay at a Best Western hotel,
within 12 months of their last stay. See section 2 of these terms and conditions for more information.
18.1 Please allow up to 21 days for delivery. A signature is
required upon delivery, so please ensure that there is someone to accept
delivery during working hours. If no one is available to accept delivery, or if
goods become unsuitable as a result of non-delivery we cannot accept liability.
The courier should leave a "calling card" at the recipients address
and it then becomes the recipients responsibility to contact the courier
company to re-arrange a suitable delivery time and date. If you know your
recipient is not at home during working hours, we recommend that we deliver to
a business address.
Earning Points: Points awarded on eligible stays only. Points awarded on total bill when staying in Great Britain, other countries may give points on room rate only, please check at time of booking.
Earning Airline Miles: Airline miles can only earned for a qualifying stay. The number of miles earned vary depending on the airline.
Missing Points/Miles Proof of stay required to claim points for a previous stay. Points can only be awarded for stays queried no later than 6 months from the date of the departure for the stay in question.
Member services Member services are subject to full terms and conditions.
Tiers Levels At time of data processing, our records show that you are one or two stays away from being a platinum member - view your statement to see exactly how many nights you are away from reaching Platinum status.
Points At time of data processing our records show that you have enough points for this reward. View your statement to see your points balance.
Expiring Points At the time of data processing our records show you have not had a points earning transaction in the last 9 months. As such you points are due to expire in the coming months. Please view your statement your online account for an exact date.
The Agreement
Use of Cards
Updated as of 1st November 2011
Special Note: Best Western act only as an agent in respect of all bookings taken and/or made on your behalf.
Best Western has negotiated standard terms and conditions that will apply to all bookings made at Best Western Hotels via Best Western's Venues team. The following terms will govern both the venue in question and Best Western's relationship with the ultimate user of the venue. We have tried to make these terms and conditions as clear as possible. The objectives of them are:
1. What are your obligations?
2. What if you have to cancel or make substantial changes?
3. What if the hotel has to make significant changes or cancel?
4. What are the payment terms?
5. Does Force Majeure apply?
6. What is the venue's liability to me?
The venue will not be responsible for any injury, illness, death, loss, damage, expense, cost or other sum or claim of any description whatsoever which results from:
The venue excludes liability to the fullest extent permitted by law. In particular, we do not accept any liability for any loss of profit, economic loss or other indirect loss or for any loss suffered by any third party. In any event the liability of the venue shall not exceed the price payable by you. Where we are found liable for loss of or damage to luggage or personal possessions (including money), we are entitled to rely on the limitations of liability contained in the Paris Convention on the Liability of Hotel Keepers concerning the property of their guests.
Nothing in these terms excludes or limits any liability for death or personal injury caused by the negligence of the venue or its employees.
You are subject to the venue's standard liabilities in relation to health, safety and security.
These terms do not affect any rights you may have under the Hotel Proprietors Act, where that Act applies.
7. What if I have a problem?
8. What if I have delegates with any special requirements or needs?
If you have any special request, you must make this known at the time of booking. Although we will endeavour to meet the request, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part.
If you or any member of your party has any medical problem or disability which may affect your event, please make this known before you confirm your booking. In any event, you must give full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
9. Is there anything else I need to be aware of?
10. Best Western Venues's Responsibilities
Best Western Venues act only as an agent in respect of all bookings taken and/or made on your behalf. Best Western Venues accept no liability in relation to any contract you enter into or for any hotel services or arrangements you purchase or for the acts or omissions of any venues or other supplier(s). For all arrangements, your contract will be with the supplier of the arrangements.
If you have any complaints concerning any services Best Western Venues provide, you must inform them straight away in writing and in any event within 28 days of the end of any arrangements booked through them. Best Western Venues regret they cannot accept any liability if they are not so notified.
Best Western Venues's maximum liability to you if they are found to have been at fault in relation to any service they provide (as opposed to any service provided by any venue or other supplier for whom they are not responsible) is limited to the commission they have earned or are due to earn in relation to the booking in question. Best Western Venues do not exclude or limit any liability for death or personal injury which arises as a result of its negligence or that of its employees whilst acting in the course of their employment.
11. Brochure and Website accuracy
Please note, the information shown in our Venues brochure and on the Venues website may have changed by the time you come to book your arrangements. Regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen arrangements with us or your agent at the time of booking.
If you are booking accommodation for your meeting or 24hour delegate rates please see the booking conditions.
Best Western Travel Cards ordered worldwide (except for Europe) are issued in Arizona,
USA. The laws of the state of Arizona, USA, govern all terms and conditions of the
Best Western Travel Cards issued in Arizona, USA. Best Western Travel Cards ordered
in Europe are issued in Europe. For Travel Cards issued in Europe, the laws of Switzerland
govern all terms and conditions. Each Travel Card is subject to the terms and conditions
published at www.travelcard.bestwestern.com.
Terms and conditions are subject to change without notice. Terms are void where
prohibited by law. © 2012 Best Western International, Inc. All rights reserved.
BW Groups acts as an agent for bookings made on clients' behalf.
BW Groups/Special Services accepts no liability for bookings entered into directly with hotels.
1. Group Cancellation:
Cancellation of the whole booking, to avoid incurring charges, written notification
of cancellation must be received by the Best Western groups desk no later than 28
days prior to arrival. See also cl 6.3 below.
2. Provisional numbers:
Are required 28 days prior to arrival. Special agreement can be made with the hotel
to hold an agreed number of additional rooms until the final numbers are received
no later than 14 days prior to arrival. These additional rooms held will not be
subject to cancellation charges if released no later than 14 days prior to arrival.
Cancellation charges will, however, be payable in respect of all other rooms cancelled
within 28 days of arrival.
3. Group Contract:
A group contract will be issued by the individual hotel(s) which must be signed
and returned within 14 days of confirmation of the booking, the contract will reflect
the group booking conditions
4. Final named rooming list
To be received no later than 14 days prior to arrival.
5. Credit:
It is at the discretion of the individual hotel if credit facilities are to be offered
6. Non credit cleared clients 6.1 Will be required to pay a deposit of
20% to the hotel no later than 42 days prior to arrival. This will be based on the
full allocation of rooms held at that stage and on receipt of the hotel's pro-forma
6.2 Balance of payment is due to the hotel
based on final invoice no later than 7 clear working days(excludes bank holidays
and weekends) prior to arrival. The hotel /BW reserve the right to cancel a reservation
if payment is not received by the due date in which case cancellation charges as
set out below will be payable.
6.3 Cancellation for non credit cleared
clients: any deposit paid will be refunded in full if written notification of cancellation
of the whole booking is received by the Best Western groups desk no later than 29
days prior to arrival.
7. Substantial changes and cancellation by client 7.1 A"substantial change" means a change
of date, a change to duration of stay or a reduction in the number of rooms by 25%
or more of the rooms originally booked.
7.2 Any substantial change to or cancellation
of a booking must be notified to the Best Western Group desk verbally and then in
writing. Notice of cancellation or substantial change will only be effective on
the working day that it is received in writing by the Best Western Groups Desk.
A working day is any day Monday to Friday other than bank and public holidays in
7.3 For all cancellations and substantial
changes notified within 28 days of arrival, the hotel is entitled to charge a fee
of 100% of the full cost of the first night's arrangements (including all meals
based on the allocation held prior to cancellation) or, for non credit clients,
retain the deposit paid if greater.
7.4 Where any change or cancellation changes
the number of group members, the hotel will recalculate the cost of the arrangements
and re-invoice you accordingly.
8. Substantial changes & cancellation by hotel: 8.1 Will be notified in writing via BW Groups/Special
8.2 The hotel will offer the client alternative
accommodation of equivalent or superior standard within reasonable proximity of
the original hotel. When a suitable alternative is offered, no compensation or other
claim will be paid in addition.
8.3 The hotel has the right to cancel any
booking without liability in event of clients' failure to make payment by the due
date or the hotel or BW Groups/Special Services becoming aware of a deterioration
in the clients' financial situation or of any matter connected with the booking
which may cause prejudice to the reputation of the hotel or Best Western.
9. Clients responsibility 9.1 Any special requirements must be notified
as soon as possible, including any special dietary requirements. They are not guaranteed
unless specifically confirmed by the hotel in writing.
9.2 Unless otherwise advised, the hotel
has no plans for refurbishment but this situation may change.
9.3 The hotel has disabled access but if
you have any disability related requirements, please advise the hotel directly as
soon as possible.
9.4 Reference to any Best Western hotel
in any published material must always be preceded by the Best Western legend.
10. Free place:
1 free per every 20 full paying passengers (based on final operated numbers) on
same meal basis as group, based on single occupancy and limited to 2 places per
group for driver and/or tour leader use only (one free place per 12 full paying
passengers on Meal Stops, limited to 2 places per group)
11. Rates: 11.1 Group rates apply to a minimum of 12
full paying passengers. If numbers fall below 12, unless previously agreed, hotel
has right to amend prices accordingly.
11.2 Rates are net and are inclusive of
service and VAT at the current rate.
11.3 Dinner consists of a three course,
three choice table d'hote menu with tea or coffee.
12. Porterage:
Based on 1 bag per person on arrival and departure, included in the price of the
13. Children:
Maximum of 2 up to & including age of 15 stay free when sharing with 1 full paying
adult on a room only basis, unless previously agreed. Any meals should be paid for
as taken directly to the hotel.
14. Force Majeure:
Except where otherwise expressly stated in these conditions, neither Best Western
nor the hotel will have any liability where the performance or prompt performance
of our respective contractual obligations is prevented or affected by or you otherwise
suffer any damage or loss of any description as a result of "force majeure". In
these conditions, "force majeure" means any event which Best Western or the hotel
could not, even with all due care, foresee or avoid. Such events may include war
or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial
dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar
events outside Best Western/the hotel's control.
15. Hotel's Liability: 15.1 The hotel does not accept responsibility
for loss of or damage to any items of value (including but not limited to cash,
jewellery and electronic items such as laptops, cameras and phones) unless deposited
with the reception desk for safe keeping.
15.2 The hotel is entitled to rely on the
limitations of liability for lost or damaged property contained in the Hotel Proprietors'
Act 1956, a copy of which will be displayed in reception. Where applicable, the
hotel's maximum liability for lost or damaged property is limited to £50 per item
and £100 per guest.
16. Check In/Out:
Check in to the hotel must be after 2.00pm on day of arrival and check- out before
11.00am on day of departure unless otherwise agreed by the Hotel.
17. Corkage:
No wines, spirits, food or beverage may be brought into the Hotel or grounds by
you or on your behalf for consumption on the Hotel premises unless the prior consent
of the Hotel has been obtained, for which a charge will be made.
18. Complaints: 18.1 In the event that you have any reason
to complain, or suffer any kind of injury or illness whilst at the hotel you must
immediately inform the hotel. Any verbal notification must be put in writing and
given to the hotel as soon as possible. If you remain dissatisfied you must write
to the hotel/BW within 28 days of the end of the arrangements giving your booking
reference and full details of your complaint, illness or injury. No liability can
be accepted if you fail to notify the complaint or claim entirely in accordance
with this clause (this provision does not apply to any personal injury claim arising
from the hotel's negligence).
18.2 If you have any complaint concerning
the service Best Western provides, you must inform us in writing within 7 days of
the complaint arising. If you fail to do so, Best Western will have no liability.
19. Behaviour: 19.1 You accept responsibility for any damage
or loss caused by any member of your group. Full payment for any such damage or
loss must be paid direct at the time to the hotel.
19.2 The hotel is entitled to exclude or
remove any guest who causes damage, danger or distress or otherwise behaves in an
inappropriate manner.
20. Meal Stops: 20.1 Meal Stops are defined as: non accommodation
bookings. Services supplied relate exclusively to dining only.
20.2 Update on numbers will be required 10
days prior to arrival. Final numbers must be advised 2 clear working days prior
to arrival.
20.3 Cancellation deadline, for the whole
booking without incurring charges is set at 10 days prior to arrival. A maximum
of 3 places can be cancelled without incurring charges up to 2 clear working days
prior to arrival.
20.4 A working day is any day which is not
a Saturday, Sunday or public holiday in England, Scotland or Wales.
There is a limit of 1 discount voucher-prize redeemable per transaction. Discount voucher-prizes are not for use in conjunction with any other promotion, concession, discount or offer (including other price reductions such as 'sales') and discounts are valid against the full, pre-discounted and pre-postage and packing, retail price at the time of redemption. Discount voucher-prizes can only be redeemed once and can't be applied retrospectively. The discount voucher-prize offer will become void (and any discount cancelled without opportunity to re-claim against another transaction) in the event following a discount voucher-prize redemption a winner then obtains a credit/refund for the transaction which, if in part only, would cause the transaction to cease to meet any minimum spend or other applicable requirement stated below.
20% off at Best Western Hotels discount voucher-prize provided by Best Western - Each voucher is for a 20% discount for the price of a booking of a minimum two nights for 2 sharing a twin or double room on a bed and breakfast or dinner, bed and breakfast basis at any participating GB Best Western hotel for a stay beginning on or after 1st June 2015 and ending on or before 10th September 2015. This discount is only available by calling 0800 9888 048 or by booking online at bestwestern.co.uk/mcd. Break must be booked by 31st August 2015. Discounted rates are based off each hotel's Flexible Rate (being a rate plan which may fluctuate depending on the time of the year; Hotels review and may change their Flexible Rates on a daily basis). Discounted rates are subject to availability and may be limited depending on the hotel and may require a midweek or weekend stay. You must be 18 or older to make a booking and have an acceptable credit or debit card. Full payment must be made when booking. Prepayment is charged to the card the booking was made with between the time of booking and stay. Cancelled bookings will not be refunded, exchanged or transferred. Participation of hotels may vary – call 0800 9888 048 for details. Except as varied above, the booking terms and conditions in the 2015 Hotel Collection brochure and at bestwestern.co.uk/termsconditions, apply. Best Western Rewards points can be earned on a booking using this discount voucher-prize. Bookings won't be eligible for Corporate Agent Commission.
Next Steps
Once your prize claim has been received and verified, if the claim is for:
A Weekend Break - the letter confirming verification which we send you (or your parent/legal guardian, if appropriate), will also notify you of the Best Western Central Reservations booking line phone number which you (or your parent/legal guardian, if appropriate) must ring and the date by which you must do so, together with the relevant PB or MC number which you are to quote. Failure to make contact as described to confirm your allocated break, will cause your prize claim to lapse and your related Sticker(s) to become void. You must do everything else necessary to complete your booking arrangements by no later than 31 December 2015, failing which your prize claim will lapse and related Sticker(s) become void.
To Redeem Discount Voucher:
20% Discount at Best Western Hotels - Call 0800 9888 048 or go to bestwestern.co.uk/mcd and, in either case, provide the 7 character-long prize code from your discount voucher-prize Sticker, register and complete your booking by no later than 31st August 2015 for a stay ending no later than 10th September 2015.
In each case, in order to complete your transaction, you will need your discount voucher-prize Sticker and a valid debit or credit card.