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I hired a car from Europcar in Perth, Western Australia in October 2009. I previously was a long term Europcar customer, hiring through work probably once a month, and normally I would hire the most expensive luxury car available. Over the previous 12 months I noticed the customer service going downhill with each experience with Europcar getting more and more painful.
On this particular experience I hired an Audi A3 from Perth Airport when I was away with my girlfriend for a weekend. Our flight arrived at around 8pm and it was dark when we collected the vehicle. After collecting the keys from the pickup counter at baggage collection we had to walk nearly a kilometre to the parking lot where the car was located. The carpark where the car was collected from was dimly lit and after a 4 hour flight from Adelaide it did not cross our mind to go over the car in detail to search for damage as it was my expectation that after renting cars quite literally hundreds of times in my life that I would not have to worry about this.
My girlfriend and I proceeded to drive the car to the Parmelia Hilton in Perth where the car was parked in an undercover carpark for the weekend, only taking it one night to a restaurant for dinner where it was parked in an onsite park out the front of the restaurant in a quiet Perth suburb. When returning the vehicle to Perth airport on the Sunday, I was surprised to be asked to wait around for 10 minutes whilst the Indian fellow who processed the return performed a detailed inspection of the vehicle.
After nearly 10 minutes of checking over the vehicle, he came across a tiny stone chip in the middle of the hood, something I would not have even been able to find if I had even inspected the vehicle. When returning the car, I noticed that he was holding paperwork that showed that I was a customer that hadn't taken out the excess reduction insurance - this is a scam where Europcar gets you to pay a large additional daily fee so that if they find damage of any sort they limit the amount you pay back to them.
It was quite clear that the company had advised the person in the incoming car park that I was a customer who had not paid the excess reduction and he was instructed to find any excess to charge me the $3,500 excess fee. It is a policy of Europcar if you do not pay their extra fees, then they will charge you $3,500 regardless of the level of damage.
The Indian fellow of course immediately proceeded to blame me for damage to the vehicle, however upon closer questioning of him, he came to admit that Europcar had absolutely no way of verifying that the damage was or was not on the car when I had taken it out. Knowing that I would be up for a fight with the company I immediately pulled out my iPhone and recorded a conversation with him, and this has kindly been hosted by the good folk at boycotteuropcar.com. The Indian fellow said that he had no choice but to report the damage to the office in the airport where they would charge my credit card for $3,500.
I then proceeded to move to the Europcar office in the airport. After 10 minutes of discussing the issue with the manager, they sent a team out to the vehicle with a ruler to measure the size of the stone chip. They came back and reported to me that the size of the chip was 1 millimetre over the threshold as to what they will consider to be 'wear and tear', as result they would have to charge me $3,500 for the 'damage'.
The most upsetting part about this was that both my girlfriend and I were absolutely certain that this damage did not occur whilst we were driving the car, and the staff at Europcar were completely unsympathetic, and almost excited to charge the $3,500 like they were getting a commission bonus from it.
I of course continued to engage in discussion with the manager in a calm, collected and mild mannered way. The manager at the desk told me that I was stopping her from serving the next customer and said that she was not willing to continue discussing the matter. She completely closed the book on further discussion and would not accept that it was unreasonable to continue discussing damage they wanted to charge me $3,500 for, over whether it was 1mm over the limit as to where they would just ignore it.
The manager's method of dealing with the matter was, "I'm sick of talking about this, go away now so I can charge your card and serve other customers". I claimed that I had a right to a fair dispute process and her response was that she pressed a button under the desk that called over the federal police where she reported me to be a nuisance and I was warned that if I were to be in an unhappy state that I would not even be allowed to fly home.
Thankfully the time in which she spent discussing the unreasonable customer who was unhappy about being charged $3,500 over a tiny stone chip that he didn't cause with the federal police gave me enough time to call my credit card company and cancel the card. This was the last I heard of the matter until January 2010. I received a letter from a law firm called Mendelsons seeking immediate payment within 7 days on behalf on Europcar for the amount $1,915.67.
I wrote back to this law firm advising them of what had happened. I received a call from the firm and they said that they were willing to reduce their legal fees by $225, and the final amount would be reduced to $1,690.67. I explained that I would like the matter formally reviewed and would like to start a dispute process with the company. I also advised the company that I had personal travel insurance that would cover this amount of money, however felt the charge was unethical and would like it to be reviewed.
Without any further contact, I received another letter from the law firm saying that negotiation was unsuccessful and they would take me to court within 7 days if I didn't pay the balance. I am now at a crossroads where I am being extorted by Europcar, either go to court, pay the money, or damage my credibility with my insurance company by filing a claim that makes me look like a bad driver. I warn people out there, do not trust this company, under no circumstances, NEVER hire with Europcar. I have been using AVIS ever since and their service is amazing, I wish I had been using them all along instead of Europcar.
LONDON, UK -- We reserved our vehicle online for September 2 of 2014 for our day trip to Stonehenge and Dover from the 12 Semley Pl location in London. When we got there we had been told that the mini cooper we had reserved was not available and were offered a BMW 330 for the same price. So far so good I guess, I suppose a BMW would be just as fun for our trip.
We were then asked if we would be using a full tank and would like to buy the gas in advance for returning it. Since our trip would be roughly 330 miles, we accepted that. Not knowing that they would be giving us a diesel car (the customers in front of us were given a car that required gasoline) and that the car got like 50 miles per gallon. So when we returned it after only using a half of a tank of gas, they basically said tough luck. But that is not the worst of it.
When we were given our car, we were expected to look over the vehicle in a dark parking garage with no assistance. Not seeing any damage to the car we were on our way. After returning from our trip we dropped it off in the same place we picked it up. Only this time the attendant had his flashlight ready to go, and made a b-line directly to one of the tires. "Oh, there is a cut in the tire" he says. Except that I never hit anything, and it was right next to previously documented damage to the wheel rim. So I was sent back to the office to take care of it.
After talking to the manager or whoever he was for a couple min, he said he would go look at it and took some pictures. About 20 minutes later he came back with his camera and showed us the tire -- which, there was no way to even tell it was the tire to the BMW. It looked like someone had taken a knife to it and carved part of the tire away next to the rim. Or even something that would have caused major damage to the rim other than the few scratches that were there from previous users.
He claimed this kind of thing happens all the time when you hit curbs or leave the parking garage. Except in all the vehicles I have ever owned I have never seen anything like this and I don't go driving around hitting curbs either. So he hemmed and hawed for a few seconds and said we would have to pay for a new tire and wondered why I didn't buy some fabled "tire insurance." Tire insurance??? Nobody ever mentioned tire insurance, let alone why the hell would anyone need tire insurance unless you're running some sort of scam.
He just kept saying this happens all the time, and to call and complain to Europcar. But there was nothing he could do because someone would get in trouble. So with our great day of seeing the sights ruined we head back to the hotel awaiting the day we returned home to call customer service. When we looked at our credit card statement it turns out that they not only took our online pre-payment, but also charged us again for the rental at the office!
AVOID EUROPCAR AT ALL COSTS! It may look like you will be saving money on your rental, but this place is running a scam on their customers, and you will end up paying even more money on top of your rental if you are not careful. I am just glad they didn't try and pull the 'old' damaged spare tire trick on me that apparently they have been doing to people in Mexico.
Our family travel abroad every year. We planned to visit Western Australia in September. My daughter rented a 12 seater from Europcar via Rentalcars.com. She paid the full rent and the excess damage insurance fee to Rentalcars.com one month ahead, in August. We were advised to get our vehicle at Europcar's counter at Perth Airport. We arrived on time as our agreement indicated. First, the lady of Europcar told us the 12 seater was damaged. She could offer an 8 seater or 2 small cars.
Considering the road risks, gas bills, and other problems, we prefer to travel in one vehicle. So we went to the parking lot to check if the luggage capacity was enough for us (we were a group of 8). Then we decided to hold some bags on our laps to take that 8 seater. As to the price difference, the lady said "NO REFUND". That meant, we paid more money for a cheaper vehicle! OK, our family group included three generations -- I and my wife were around 75 and my youngest granddaughter was not 5 yet. We were tired and we just wanted to hit the road ASAP.
We accepted the unfair condition just because we really wanted a vehicle. Then, when we showed our domestic driving license and the international driving permit for the usual procedure of renting a vehicle overseas, we were asked to show the English translation of our domestic driving license. We had traveled so many countries, it was not the first time for us to travel in Western Australia, and we were a returning customer of Europcar. We'd never been challenged with this issue.
The international driving permit has the English translation of our Taiwan driving license in it. The international driving permit was issued according to our Taiwan driving license by our government. It was impossible for us to produce the English translation of the driving license with notarization at Perth Airport! That lady insisted the third document no matter how hard we tried to explain.
As a result, we had to give up our booking and turned to the next counter, Hertz, to rent a vehicle for moving on. Out of our surprise, we got the exactly the same vehicle with 2/3 price of the bill my daughter paid to Rentalcars.com. Besides, we weren't asked for the English translation. Just in a few minutes, we got our vehicle!
My daughter contacted Rentalcars.com for their non-fulfillment. The answer was the cancellation fee was the full payment my daughter paid in August. Think of this: we didn't use the car or the insurance for a second, why we should pay all these? They said, according to their Terms & Conditions, the cancellation is only accepted with refund when you notify them 48 hours before the picking-up time, AND the renter should prepare the valid driving license.
My daughter is still contacting with Rentalcars.com and Europcar. Because the truth was Europcar didn't fulfill the agreement, how could we predict the issue 48hrs ahead? AND, according to the Transport Department of Western Australia and the T&C of Europcar, there's no regulation says the English translation is mandatory. There's a regulation says the driver needs the domestic driving license and the international driving permit OR the English translation of the driving license.
Both companies ignore my daughter's complaint. My daughter's bank started to contact Rentalcars.com because the bank had paid Rentalcars.com already. Then, Rentalcars.com email my daughter and said they closed the file, so my daughter's bank won't have the solution. What a fraud it is!!! Please avoid using these fraud companies.
Rented the a/m vehicle via Auto Europe UK and paid full rental in advance for 4 days. At the Stansted station I paid for a full tank of fuel and extra insurance to remove all excess. Before leaving their office I was made to leave a thumbprint which my solicitor advises is highly irregular and will be investigating what course of action we can take. On collection at Stansted airport I discovered that the first vehicle (also a Kia) had a malfunction light flashing. The vehicle was changed to a different one.
On Sunday 02/03/08 I was involved in an accident at around 09.00 A.M. and RAC advised that the car could not be driven and arranged for a recovery truck to take the car to the nearest Europcar station being Bristol airport. I phoned the Europcar desk at Bristol airport and the person on duty advised that no replacement vehicle was available before 14.00 hrs. at the earliest.
I advised that this was not acceptable being 5 hours after the accident. I advised that I was ready to accept a smaller car temporarily. Europcar however said that nothing was available as the key to the office at their station had been taken away by the employee on duty on the previous shift and they had no access to the office in which all car rental keys were kept.
I advised that this was not acceptable and to speak to a person of higher authority as I was on the last day of a family holiday with a party of 6 pax including a 5 year old and had planned a day in surrey at Thorpe Park (250 kms away) with pre-paid tickets costing gbp 102 in total. Europcar put me on hold (for a good 20 minutes) and finally confirmed that a replacement car (7 seater) would be ready and waiting at Bristol airport on my arrival there with the RAC recovery truck & damaged vehicle.
We all (5 adults + 1 child) arrived in the recovery truck at Bristol airport Europcar desk at around 10:15 hrs. On arrival at the Europcar desk and after filling in all papers relating to the accident I was advised by the Europcar duty clerk (the same person who I spoke to on the phone) that the replacement car was not yet ready as it was being washed and would be ready in a few minutes.
A good 30 to 45 minutes later the car was nowhere to be seen. The Europcar clerk said they were now checking the mileage of the damaged car. Meanwhile he was joined by the duty clerk from the National Car Rental desk who confirmed the car would be available within the next few minutes.
30 Or so minutes later and no sign of the replacement car, a female employ (dressed in civilian clothes) turned up and was seen handing the keys of the Europcar office to the duty clerk and she told him "you **, did you have to wake me up after such a heavy night", to this the Europcar clerk, the National clerk and the female employ started laughing etc. The Europcar clerk also told her that "he were hoping for a peaceful Sunday" and then "this guy had to screw it all up."
The Europcar employee then went into the now open office and retrieved a number of wooden boxes with contract pouches and keys etc. On seeing this I remonstrated with the Europcar employee and told him in no uncertain manner and in fact in a high voice and maybe not exactly using proper language that I would not accept being taken for a ride and that the story of the car being washed was a pack of lies and the real problem was the missing keys.
Suddenly the lady on duty at the Avis desk started shouting and saying that I was disgusting and I should address my wife in that manner. I told her to mind her own business to which she replied that it was her business and to go back home. I told her that shortly before she was seen taking the mickey out of an old gentleman who was trying to obtain a better car rental rate. She objected to this but a number of people in the building said it was true and that her behaviour was shameful. She then shut up and did not intervene again.
The National clerk then said that they would not be replacing the car. This was confirmed by the Europcar clerk. I am aware that Europcar, National & Avis form part of the same group. I said I was going to contact Europcar customer service but they would not provide a telephone number. I got even more excited and so did the other members of my family with the 5 year old literally terrified. I told the family to move out of the building and I joined them.
Once outside my wife told me that a lady (**) on duty at Hertz had approached her and told her that she had called the police and that we were absolutely right and the behaviour etc. Of the Europcar, National & Avis personnel was not on and Europcar were having problems all morning with the key problem. She said she and her colleague at Hertz were shocked with their behaviour. She also said she would do her best to provide us with a car.
The police turned up after a few minutes, by which time I was very emotional and asked me for my version of events. One of the officers then asked me to stay outside with my family and the other officer whilst he spoke to the Europcar clerk inside. ** from Hertz was asked to go outside to give her version of the incident to the officer who remained outside. Which she did. Having spoken to the Europcar clerk the first officer came outside again and the second officer advised him that **'s (from Hertz) version agreed word for word with my version.
The first officer advised that Europcar had given a totally different version and were adamant in not providing a replacement car. He advised that he could do nothing about this. I asked him to accompany me to Europcar to close the contract which he did. I advised Europcar that I was being deprived of a vehicle 1 day early (having paid for a 4 day rental in advance through you+ 1 day full insurance to remove all excess charges paid on collection.) And that the damaged vehicle was returned with a tank 0.75 Full of diesel for which I opted to pay for a full tank on collection.
The clerk advised that all these charges would be refunded and credited to my credit card account. When asked for a hard copy of the closed contract the reply was "not possible as we have problems in our system", this to the amazement of both myself and the police officer.
The officer advised that he could do nothing further at that time. He accompanied me to the Hertz desk and waited with me and my family till Hertz (**) provided us with a family car to resume our holiday. Before parting he advised ** that he would be back later to speak to her again about the whole matter and see what further action he could take. Please note that for the replacement car I was billed gbp. 298 (Including full insurance) for a 2 day rental as by then the time was Sunday 13.00 hrs. and as originally planned I was to return the car to Luton on Monday at 15.30 hrs.
ADELAIDE, SOUTH AUSTRALIA -- Below is the original email to Europcar once I received a bogus $98 repair charge. It has now been 5 months, at least 10 phone calls from me to them, 4 personal visits to the depot and promised returned calls from state managers that never happened. Basically the repair charge is bogus and they owe me money for charging me for more hire time than used. The worst customer resolution service known to man.
The vehicle was collected from Salisbury depot at 1541 on 14/1/09 at which time the exterior of the vehicle was inspected and discussed with the site Manager but I was assured the damage was due to general wear and tear and I wasn't to worry further. No damage was obviously noted in the interior as nobody would realistically check the boot release. The vehicle was driven to my house in Ridgehaven (15 minutes drive) at which time it sat in my garage for approximately 3 hours until my interstate guests and I were leaving for dinner only to discover that one tyre was completely flat.
Naturally we then went to change the tyre and discovered the boot release was broken when going to open the boot for the spare. The tyre was changed and then I promptly rang Europcar at the airport to see if a spare tyre could be brought to my house the next morning as my guests were preparing for a day in the Adelaide Hills with a view to ending up in the Barossa the next night and wanted to make sure they had a spare in case of another flat tyre.
The female operator I spoke to at the time explained to me that because of the time of the call (approx 7pm) she couldn't give me an answer on getting a spare to me until the next morning when the Salisbury branch reopened. At this time I also made a mention to the operator that the boot release appeared broken. No mention of being charged for this occurred as she clearly understood it must have occurred prior to me collecting the vehicle.
The next day I was told over a series of phone calls over 5 hours from the Salisbury depot that my guests would have to cut short their time in the hills and return to the Salisbury depot in the afternoon to then have to go to a tyre dealer for a replacement. They therefore did rearrange their plans to ensure they had a spare. Based on the letter I received it appears that Europcar are happy to charge people for an inconvenience to them but assume it's fine for the client to be inconvenienced when having to assist in sorting out a problem that isn't theirs to fix?
On top of this I have been charged for 4 days vehicle hire when in actual fact the vehicle was only used for 3. The vehicle was returned 28 hours prior to the original booked time so I am expecting the balance to also be credited back into my account with the false damage charge. As a person who has hired countless vehicles from Europcar across the country I would hope my support of your company will count when settling this matter.
DUBLIN -- Rented a car for a vacation in Ireland. I rented the car through Expedia and I thought I was renting with Alamo. At the time I rented the car, Expedia offered full coverage insurance. I have rented in Ireland before and I know that insurance is an issue there, so I bought the extra coverage.
When I got to the Dublin Airport to pick up the car, I found out that Alamo was Europcar and I was concerned since I had reviews of how awful they are and that they use bait and switch tactics, but I was stuck. The line for those of us who reserved a car was very long and people were taking up to an hour to get their cars. Once I got to the counter I understood why. The first thing that happened was the clerk changed our car from gas to diesel adding $5/day to our fees.
That was OK, but I then realized what they had done on Expedia's website by offering a low rate. They hoped to get customers in the door and talk them into something more expensive, so I was on the alert for any other changes. At that point, the clerk said I had to buy insurance. I provided her the voucher Expedia had provided proving I had already purchased insurance. She said it was not insurance, although it clearly stated it was. She insisted I take out a $30/day policy with them or leave a $5000 deposit. I told her I wasn't doing either of those.
After 30 minutes of this, she got her supervisor, **, who continued to insist that I had to leave a deposit. I finally pointed out the website that the voucher mentioned. ** and the clerk read the terms and it was clear they realized they were wrong at that point, however, they refused to honor the terms and insisted that I still had to leave a $5000 deposit. They then said, "Let's start over and just see how much it will cost if you didn't have reservations."
At that point, I called Budget Rent a Car. ** said she would beat whatever price they offered. Once I told her the price, she said, "You should go over there." Obviously, she didn't want to beat the price. She also told me the company would sue me for libel once I told her I was going to tell of my experience with them on review sites. Do not use Alamo in Europe or Europcar as they really are a horrible company with no ethics or standards. They know once you are in their office, you are their prisoner and they will not have mercy on you.
IBIZA -- DO NOT TRUST EUROPCAR. DO NOT GIVE THEM YOUR CREDIT CARD DETAILS - THEY COST ME £1000, PUT ME IN DANGER AND HAVE CAUSED ME NOTHING BUT STRESS SINCE. Europcar in Spain provided me with a dodgy car with a worn out clutch on the verge of failing, the clutch burnt out after just 90 minutes of hiring it as they failed to checked or service the car properly.
The car was dangerous which I would soon find out, the clutch failed whilst on a hill and would not go into first or second gear. It started rolling backwards down the hill with passengers in it so I had to push harder than normal on the clutch to stop us rolling off the hill and it burnt out. We had to jump out then and there, there was nothing more we could do.
Instead of rectifying the situation they shouted at me before even inspecting the car and gave me a bill of £1000. They ruined my holiday, the following 2 months were absolute hell trying to get this unfair situation resolved to no success. It was really upsetting and I've tried everything to stop them just taking my money but as it was booked in Spain there is nothing I can do, it is under Spanish law and would be very expensive to fight.
I have tried the ECRCS and other companies out there to resolve disputes but after battling for months it is pointless, the whole situation is hugely unfair. I had even paid extra for full insurance which turns out does not cover clutches or brakes. On top of it all they even charged me for a day's rental and 150 euros admin charge!!! Would you believe… just crazy. The big man wins. Please for your own sake, do not trust Europcar Spain. Do not give them your credit card details under any circumstances, it's not worth the risk. Europcar case number - **. (Ref Nr **)
JOHANNESBURG, SA, OREGON -- I booked a rental online for South Africa and paid ahead of time $370. On the reservation it says that the price includes Taxes, & Unlimited Miles and excludes CDW (collision damage waiver), PAI (Passenger Accident Insurance) and theft insurance. Again stated black on white at the time of reservation.
When I got to South Africa (Johannesburg airport) and pick up the car I mention at least 3 times to the Europcar representative that I don't need any CDW, PAI or theft since my credit card used for reservation covers that. I stated also that I don't want to see any other charges that those made at the time of reservation and he confirmed that, as long as the car is returned with a full tank of gas and in good condition.
That indeed happened; they inspected the car and said that everything is fine. Now try to imagine my surprise after returning home (US) when I see an additional charge of about $320. I tried contacting them but with no success. For instance the e-mailbox for South Africa does not accept e-mails.
Needless to say that I never received an invoice for the additional $320; it just showed up on my bank account. My guess is that they charge for anything they could. These people are thieves and here I'm referring in particular for the South African branch inside Johannesburg airport + Europcar website.
I don't like to generalize but judging by the volume of complaints, the issue seems a lot more widespread. I will never rent a car from them and advise other people looking for a car rental to avoid them like plague. Never come across a company that will tell you one thing online and charge you almost double in the end, since they have your credit card and they can. Caveat emptor!
CAPETOWN, SOUTH AFRICA -- We were on holiday in Cape Town South Africa over Easter 2012. We finished a great holiday there until we dealt with Europcar's post-rental billing service. While renting a Europcar sedan (which in itself was fine), we had a flat tire. Nothing spectacular, just a slow leak that we took to a service station when we saw it was somewhat deflated, and had the service station staff replace it with the spare. We advised Europcar on returning the vehicle that this had happened and that the tyre was stowed back in the car trunk. They indicated that this was no problem.
Several week's later, Europcar South Africa then notified us that they needed to make a charge to our credit card for 'damage'. They had decided to buy an entirely new tyre for themselves owing to a slow leak puncture and charged some $300 for it. We wrote back promptly and asked for more explanation before they made any charge, and asked how this could be? They have not replied but have charged the card. In repeated follow up messages to the company we have had no reply at all, and no explanation how a puncture results in the purchase of a brand new tyre for themselves.
This is outrageous service and communication from a global company. We intend to pursue this to senior levels in the company and to ensure that every review website we can find is notified of how poor this company is at customer service and in making very fishy charges to customer's cards.
PARIS, FRANCE -- My rental was with Europcar through Auto Europe. I showed up at the Europcar office about 10 minutes after the reservation time. I was asked whether I could drive a manual transmission. I said "no" and was informed that in that case I would need to wait while someone from the agency went somewhere else to pick up a car for me. Apparently, the only automatic car they had that day had been returned that morning in very bad shape. The person who was going to pick up the car left and I was told it would be about 1.5 hours or so before the car was ready. I came back at that time, but the car was still not ready.
It was almost 3 hours after the reservation time that the car was finally ready. I asked whether I should get additional insurance and the Europcar person said that I was already covered and did not need any additional insurance. At no time did the agent at Europcar inform me that the agency would not be open on Sunday, despite the fact that my contract clearly stated that my rental period ended that day. (According to the Auto Europe website, that particular agency should have been open on Sunday evening, but this turned out to not be the case.) Moreover, I was never given instructions on how to return the car when the agency was closed.
On Sunday, July 13, when I returned the car as scheduled, I was surprised to find that the agency was closed. I did not know what to do, and there were no instructions posted anywhere providing information on how to drop off the car when the agency was closed. (The agent at Europcar had not informed me that the agency would not be open on Sunday, despite the fact that my contract clearly stated that my rental period ended that day. Moreover, I was never given instructions on how to return the car when the agency was closed.)
I drove around and finally parked the car near the agency in a small Europcar zone of about 4 to 6 parking spaces. This area was a bit apart from the others and seemed to be for returning cars. I seem to remember that it was to the left of the agency when coming from agency into the garage (but I may be wrong about that as it has been 10 very busy days for me). I noted the date and time when I was returning the car and the mileage. I locked the car.
There was a sign above saying that the keys should be returned to an agent in the gas station. I went to the gas station and asked the person working there about it, but they knew nothing about it. I then searched for a drop box. I found what looked like a drop box that had "Europcar" written on it. This was inside the garage, across from the agency and slightly to the right. There were other boxes there for other rental car agencies. I attached the car keys to copy of the contract, slipped them in the Europcar pocket and dropped them into the box. Both the contract and the key clearly went to the bottom of the box, according the sound.
The next day, I called Auto Europe to make sure that the car had been officially marked as returned and was told that it had not been. I then called Europcar, and they said that they were closed all day Sunday and that they did not have the key to the mailbox and would need to get them. They suggested that I call the next day. I called the next day, and was told that they still did not have the keys to the car and would need to get them and to call again later. For some reason, they could not confirm whether or not the car was there, although I had told them where I had parked it.
I made several calls during that week, and experienced great difficulty getting any useful information from the Europcar personnel. During one of those calls on Thursday or Friday, I was told that they had found the car. I also asked if they could not call a locksmith to open the mailbox and they said that they could not do this (although they never adequately explained why this was the case), but that replacement keys had been ordered and were supposed to arrive on Friday via recommended letter. I called Europcar again on Friday and was told that the keys had not yet arrived.
On Monday, July 21, I found a voicemail on my cell phone from Europcar asking me where I had put the keys to the car. I called them back and indicated that I was the person who left the keys in their mailbox. They asked me for the contract number as "several people had left their keys in the mailbox". I could not lay my hands on the contract just then and so gave them my last name.
They then asked again where I had put the car keys and I told them yet again that I had attached them to the contract and had dropped both into the mailbox. They said that they had found the contract, but not the keys, and that they could no longer find the car. Needless to say, this made me very upset. I suggested that they call the police and they indicated that they would need to make some "deMarches" (not sure what this means) and would contact me again tomorrow.
July 24 update: The agency did not call the next day, but on Thursday, July 24 and wanted me to fill out a police report immediately indicating that the car was stolen from me. As the car was not stolen from me, but from Europcar, I did not feel comfortable doing that.
Also, because they called two days later, I am traveling and unable to send something "right away" as requested. Had I been given some sort of advance notice of this, I could have prepared something. I am now going out of my way to get the statement printed out and faxed to Europcar. Europcar also indicated that they would charge us the full deductible for a stolen car. I don't agree with this, as the car was in their hands when it was stolen.
Based on all the above, I draw the following conclusions: I went out of my way to follow up on this and ensure the car was back in Europcar's successfully. Europcar did almost nothing - did not tell me that the agency will be closed on the day I returned the car. Did not follow up on their car when, from their point of view, I did not return it on time. I can't imagine what would have happened if I had not proactively followed up.
Did not secure the car when I finally called them and let them know the situation. Did not secure the mailbox. Did not make any effort to retrieve the keys from the mailbox even without the key to the mailbox. Did not bother calling a locksmith to open the mailbox. Does not have keys to their own mailbox!!! Obviously the instructions for returning cars are not clear since other people dropped their keys in the same mailbox.
And to round things out, they charged our credit card 1500 Euros, of which 1200 was for the theft deductible and the rest was 'tax' and other weird stuff. We've been trying to get this resolved since July and they are continuing their 'internal investigation'.


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The program, known as Portland Connect-ED, is aimed at boosting early learning rates, high school graduation numbers and improving access to college education.
Portland city officials, educators and members of the local business community joined this morning to unveil an initiative designed to help all the city's youth get the most of their education.
The program - known as Portland Connect-ED is aimed at boosting early learning rates, high school graduation numbers and improving access to college education.
"This is one of the most significant and far-reaching educational partnerships in the history of the CIty of Portland, said Portland Mayor Michael Brennan, at a news conference.
The initiative is being kickstarted with a $75,000 grant from the John T. Gorman Foundation. It aims to achieve grade level reading proficiency by third grade, and to increase high school graduation rates from about 80 percent - where they are now - to the state goal of 90 percent or beyond by 2016.
Portland ConnectED also aims to raise between $2 million and $5 million by the end of the year to help financially-disadvantaged high school graduates pursue a college education.
This story was reported and written by Tom Porter.

subset: commoncrawl


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Today is October 10, 2015
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January 8, 2013
Carbon County News
Hopes sworn is as commissioner
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Hopes sworn is as commissioner
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Thirty-five-year-old Casey Hopes recites the oath of office as Carbon County Commissioner given by Justice Court Judge Elaine Storrs Monday. Hopes, a foreman at Nelco Contractors, becomes the second Republican on the commission. Jae Potter became the first in many decades when he took office in 2011.
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It could be because you have the ubuntu iptables firewall on. What's the output from this command give?
Have you tried ping with dansguardian turned off?Code:/etc/init.d/iptables status
I setup a PC with ubuntu and dansguardian to act as a router and a content filter. This PC has two network interfaces, one connecting it to the modem (straight UTP cable) and the other directly to another PC with a cross over cable. More or less like this:
MODEM - DHCP enabled
SERVER eth0 - Obtains IP from modem
SERVER eth1 - 192.168.0.1
SERVER - Ubuntu 8.04
CLIENT - Windows XP SP2 with firewall turned OFF
From the server I can ping to the client without problems, but I cannot ping from the client to the server ie: I cannot get dansguardian to work.
My question is simple. What might be preventing the client to ping the server??? As far as I know there is no firewall set on ubuntu...
Please help..
It could be because you have the ubuntu iptables firewall on. What's the output from this command give?
Have you tried ping with dansguardian turned off?Code:/etc/init.d/iptables status
administrator@server:~$ /etc/init.d/iptables status
bash: /etc/init.d/iptables: No such file or directory
administrator@server:~$ su
root@server:/home/administrator# /etc/init.d/iptables status
bash: /etc/init.d/iptables: No such file or directory
Its giving nothing...
Ok solved the ping problem by entering this command:
sudo /etc/init.d/firehol stop
I know its not a good solution at all as I have disabled firehol from running. Is there a way how I can set exceptions??
I'm not familiar with Firehol, but you'll need to make it allow the following through:
On a wired home network the risk of intrusions is relatively low, especially if the linux server is just being used to relay traffic to your laptop.
- ICMP ping (echo), ICMP ping (echo-reply)
- HTTP (www)
- DHCP? (optional) For allowing your laptop to get an IP address from the server automatically, unless you have assigned one permanently to the laptop.
You could also configure your Linux system to NAT the IP address of the laptop to match that of the eth0 interface. This would improve the chances of your router accepting traffic from your laptop and successfully providing it with access to the Internet.
Your useing the system as a gateway, why not load one of the multifunctional gateway packages like mwall, softwall or ebox-platform on there?
I am in the process of moving to ebox-platform after a few months of research. check it out. loads very easy on ubuntu 8.04....
www .ebox-platform . com
www .vyatta . com
www .xorp . org
www .myopenrouter . com


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Non fiction is not my forte, so I will probably not enter next year.
My real life love story as wonderful as it has been and still is would not be a page turner.
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Hoomi wrote:Macabre humor? Would any of us indulge in macabre humor?
I mean, just because one of my favorite jokes is, "I know what Elvis would be doing right now if he were alive - scratching at the inside of his coffin."
itsjoanne wrote:Just bumping with hopes of getting my question answered (you thread hijackers, you! )
Hoomi wrote:itsjoanne wrote:Just bumping with hopes of getting my question answered (you thread hijackers, you! )
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Artist Ferry
Beschikbare series in de webshop categorie "Stripboeken"
Ferry (ook bekend als Fernand van Fosselen) in the
"Ferry van Fosselen is a Belgian artist who publishes under his first name, Ferry. He studied advertising at the Saint-Luc in Ghent for four years, before the took on a study in art history at the Ghent University. He has always had a strong passion for history, and especially archeology,..." [ Lees meer ]


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Sumatra Quilt / Sham
Overview & Details
- Cotton patchwork quilt.
- 100% cotton fill.
- Pieced and quilted by hand.
- Available in a quilt, shams and decorative pillow covers, each sold separately.
- Traditional petite block prints are rendered in summery shades of coral and ivory.
- Twin, 66 x 86", Full/Queen, 90 x 92", King, 104 x 92".
- Shams available – Standard, 26" Euro.
- Euro sham features a coordinating vining leaf design.
- 18" sq. pillow covers are available in a matching quilted pattern and an embroidered medallion motif.
- Sham and pillow cover inserts sold separately.
- Pre-washed for softness.
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- Machine wash.
- Made in India.
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Featuring a patchwork of intricate, woodblock-inspired prints, our Sumatra quilt is hued in sun-washed shades of coral—this season's must-have hue. Hand-quilted of pure cotton voile, the original design on this stunning patchwork quilt reverses to a vining leaf print. The Sumatra Quilt is designed to mingle with our pillow covers (sold separately) — one a quilted patchwork, the other embroidered with an intricate floral medallion. Machine wash. Imported.
Available exclusively at The Company Store – your trusted home for higher-quality bedding since 1911.
Sumatra Sham
Item# N6W2


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It was a scary moment for a motorcyclist stopped at a traffic light in China.
Video shows a motorcyclist jumping out of the way of a truck as it takes a turn too sharply and flips over.
The motorcyclist was not hurt, but no word on the driver of the truck.


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- Northern New York Newspapers
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OGDENSBURG Hosmers Marina is expanding this summer to include an outdoor patio along the Oswegatchie River and kayak and canoe rentals.
This will make the marina the only kayak and canoe rental business in Ogdensburg, owner William D. Hosmer said.
This summer, he will have two kayaks and one canoe available for rent.
If were successful, well add more, he said.
People are welcome to kayak or canoe into the St. Lawrence River, Mr. Hosmer said, though anyone looking for an easier trip might opt to have him take the boats above the Oswegatchie River dam.
Its very calm, Mr. Hosmer said of the water above the dam.
Rentals will begin Memorial Day weekend and continue through September, Mr. Hosmer said.
The rentals will range in price from $10 for two hours to $40 for 24 hours. Rentals may be picked up from the marina.
Starting in June, Mr. Hosmer will provide food service to the patio, weather permitting, and he expects the location to be popular. He said he will begin with six tables on the riverside patio.
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Published: 13 September 2011
easyJet has expanded its daily service from Belfast International Airport to Amsterdam. There are now two flights on Monday and Friday, and a second flight will operate on Sunday from 6 November, bringing the weekly total on the route to 10. All set to leave on one of the first extra flights were Terry O'Connell, from Dublin, easyJet crew manager Heather Clarke and Kevin McCarthy, from Comber.


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A proper Smithfield pub with an emphasis on meat and a changing roster of over a dozen keg beers.
The old red cow herself, if she wasn't apocryphal, probably didn't have a pleasant visit to this pub's manor – Long Lane was an ancient cattle route to Smithfield meat market.
You can see the cupolas, domes and reliefs of London's temple of butchery through the front windows of this refurbed Victorian site, which no longer uses its antique 'Ye Olde' prefix and has turned its focus to serving very good beer.
New owners haven't mucked about with The Cow's exterior, and the decor inside comes from the modern beer bar school of austerity, which is no bad thing: vintage European advertising plates liven up the plain walls, and there's a lot of worn-in wood.
Seating space downstairs is limited, but there's a bigger, wood-clad dining area upstairs.
A proper pub with a proper Sunday roast, if that's what you're after. Fittingly for a place located near Smithfield meat market, the emphasis at the Old Red Cow is on meat. We had a couple of top-notch Sunday roasts on our visit, with free-range chicken and well-hung beef bought from just over the road. The rest of the menu is solid British pub grub – a sausage plate for sharing, steaks, burgers, fish and chips – but with vegetarian options such as a tomato tart with rocket and pesto.
The Old Red Cow is also a proper beer-lover's pub, with hand pumps to keep the real ales flowing and a selection of 14 changing keg beers. An imaginative selection of bottled brews completes the picture, making the Old Red Cow one of London's best for those seeking both range and novelty.


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The "Clery Act" is named in memory of 19 year old university freshman Jeanne Ann Clery who was raped and murdered while asleep in her residence hall room on April 5, 1986. Jeanne's parents, Connie and Howard, discovered that students hadn't been told about 38 violent crimes on their daughter's campus in the three years before her murder. They joined with other campus crime victims and persuaded Congress to enact this law, which was originally known as the "Crime Awareness and Campus Security Act of 1990." The law was amended in 1992 to add a requirement that schools afford the victims of campus sexual assault certain basic rights, and was amended again in 1998 to expand the reporting requirements. The 1998 amendments also formally named the law in memory of Jeanne Clery. Subsequent amendments in 2000 and 2008 added provisions dealing with registered sex offender notification and campus emergency response, respectively. The 2008 amendments also added a provision to protect crime victims, "whistleblowers", and others from retaliation.
While this page contains a discussion of general legal principles and specific laws, it is neither intended to be given as legal advice nor as the practice of law, and should not be relied upon by readers as such. Before taking any action, always check with a licensed attorney in your jurisdiction to ensure compliance with the law.
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Idemitsu Kosan's petchem business reports fall in sales, operating profits
November 6, 2012 | Deepti Ramesh
The petrochemical business segment of Idemitsu Kosan reported a 4.7% fall in sales in its fiscal first half, ended 30 September 2012, compared with the year-ago period, to ¥252.7 billion ($3.15 billion), mainly because of a decline in sales volumes as a result of sluggish demand from China, as well as the drop in naphtha prices. Operating profits for the petrochemical business decreased by 24.1%, to ¥5.7 billion, despite a reduction in costs, because of poor product margins and the decline in sales volumes, Idemitsu...
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BUFFALO, N.Y. - Many of you have asked us to continue looking into rising gas prices in Western New York, especially because prices are falling around the rest of the country.
Prices at the pump have now climbed to a record-high for this time of year. The average Friday in Buffalo was $4.11 for a gallon of regular, 16 cents more than a month ago, and 40 cents more than a year ago.
New York typically has higher prices than the national average, because we have higher taxes. But that's not the issue here.
Right now, the national average for a gallon of gasoline is slowly dropping, but in Buffalo, the average continues to climb. We even spotted a gas station in downtown Buffalo charging $4.32 per gallon.
We asked a national petroleum analyst if he could explain what is happening here.
"Without a doubt, East Coast refineries have been operating at the lowest level of any major region in the country, and I think that may have something to do with the lag time or the delay at which you're seeing these prices come down," said Gregg Laskoski of GasBuddy.com.
Laskoski also pointed to distribution slow-downs in the Great Lakes region.
Congressman Brian Higgins, who has long complained about irregularities in Western New York gas prices, said he will ask the Federal Trade Commission to investigate the disparity.
REPORTER: Has it been your sense over the last few years that there has been some market manipulation?
HIGGINS: Well, look, it's a complicated process of both the production of oil, the refining of oil, the distribution of gasoline. And everybody seems to point fingers at everyone else as to why the price of gasoline is so high.
"If there is any good news in Buffalo it's that you're not in California," Laskoski said.
In California, gas shortages have caused some stations to run out of gas. The stations that still have gasoline are charging as much as $5.70 per gallon. The spike is the result of a combination of the state's strict pollution limits and an unexpected drop in supply there.
Laskoski predicts that, barring any unforeseen events, local gas prices should start to slowly fall during the next two weeks, adding that, by the end of the year, local prices could be 30 cents lower than the current price of $4.11.


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Hey, life doesn't always have to be so stressful, just as long as you remain organized and ready for anything. Dakine's Cosmo backpack is just the ticket to get your life back on track and ready for business. With its front zippered organizer pocket, large zippered compartment with a small interior zippered pocket and embroidered branding at the front and on the shoulder strap, this teeny pack — measuring approximately 12" x 9" x 3" — is the perfect compact bag that'll definitely keep you ready for whatever life throws at you.
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Take your Drift HD Ghost down to 60m. It's been a long time coming, but it's finally here. The hugely popular Drift HD Ghost is already waterproof to 3m out of the box, but it just got even more versatile. Get the newly released Waterproof Case and take your camera down to 60m. The new case means you can rest easy and focus on capturing the best possible HD video of your underwater adventures from Surfing to Scuba and all things in between.
Note: This product fits the Drift Ghost and Ghost-S models only. NOT compatible with the HD, HD170 or X170 models.Learn More


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Ibiza not only boasts the hottest party scene, the most magnificent sunsets and some of the best beaches in Europe, this tiny island has endlessly more to offer. Whatever your sunshine dreams may be, there is a good possibility of finding them on Ibiza. Even though the island is best known for its pulsating club scene, Ibiza has something for the entire family to enjoy. Pulsating IbizaThere is no denying; Ibiza has the hottest club scene in the world. DJs and jet-setters, hipsters and squares, the young and the beautiful, straights and gays, all come to Ibiza looking for the party of the century - and they find it in the party-till-dawn town, San Antonio on the west side of the island. Beach LifeFrom the party beach Play d´en Bossa to secret and secluded spots like Cala Llarga on the island's southern tip - Ibiza has some of the most beautiful beaches in the world. Whether you are travelling with a group of friends, your family, your significant other or alone, the beach of your dreams awaits you on Ibiza. Historical IbizaIbiza was a favourite holiday destination even before recorded history. The Greeks, Romans and Moors have all left their mark on this alluring Mediterranean island. Dalt Vila, Europe's oldest fortress city is one them. In 1990 UNESCO declared Dalt Vila a World Heritage Site making it the perfect starting point for a close up look at island history. Spectacular divingCrystal clear water with excellent visibility, coral reefs with a myriad of colours, shipwrecks and caves to explore, Ibiza is without a doubt the sport diver's treasure chest. Whether you are a beginner or a more advanced diver, Ibiza offers the most amazing underwater experiences. Family Friendly IbizaSafe swimming, comfortable air and water temperatures and a diversity of activities make Ibiza a great holiday destination for the entire family. Unless you happen to wander into a nightclub, you will hardly notice the party scene. The family friendly beach Santa Eulària is a good example of Ibiza's more relaxing side. FactsIn the 1990s the Guinness Book of World Records named Ibiza the "entertainment island of the world". Lesser known are the island's fantastic nature reserves, picturesque villages, rich history and family friendly beaches.
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Flights to Valencia from Europe
Flights from Valencia
This renovated art museum is one of the finest in Spain and houses some 2,000 works, most dating from the 14th-17th centuries. Art by Goya Velázquez, José Ribera and Sorolla cover its red, peach and green walls.Address: Calle San Pío V, 9, ValenciaPhone: +34 963 87 03 00Website: http://www.museobellasartesvalencia.gva.es
The X-Door is a game different to anything you have ever heard of before. How about getting locked in in a room together with friends and then try to find the escapeway out in 60 minutes? This is what The X-Door is all about. It is much appreciated and guarantees you a different and fun experience.Address: Guillem de Castro 44, Left, ValenciaPhone: +34 678 601 647Website: http://www.thexdoor.com
The Museum of Rice is a restored mill and aims to recover the "collective memory the industrial process of rice processing". The entrance is free on Sundays.Address: Calle del Rosario 1, ValenciaPhone: +34 96 352 54 78Website: http://www.museoarrozvalencia.com
The Pool and Water Park Benicalap is the perfect family hang-out. Here you can enjoy waterslides, slopes and water figures while being surrounded by greenery.Address: Francisco Morote Greus, Valencia
If you want a place where you can experience the true spirit of Valencia you can head to Plaza de la Virgen. Around this square you can find numerous restaurants and cafés.Address: Plaza de la Virgen, Valencia
This playground is quite unusual and very much appreciated by the children. If you look closely you will see that the whole playground consists of a large giant, hence the name "Gulliver".Address: Antiguo Cauce del Turia, Valencia
If you only manage to see one sight, it has to be La Lonja, the old silk exchange. It is heralded as one of the foremost Gothic buildings in Europe, and in 1996 it became a UNESCO world heritage site. The actual market is the size of a cathedral, covering 21,420 square feet.Address: Plaza del Mercado, Valencia
Opposite La Lonja, you will find the oldest food market in Europe, located in a fantastic building in a true Valencian style. The market is just as lively now as it was a hundred years ago, as if time stood still. Be amazed by Valencia's daily life and of course, this is a great place to buy some local delicacies.Address: Plaza del Mercado 6, Valencia
This small museum's exhibits focus on Valencia's huge Las Fallas festival. Las Fallas is a traditional celebration held every year in March. People use this festive event to ridicule those in power. The term Fallas refers to both the celebration and the monuments created during the celebration. A number of towns in the Valencian Community have similar celebrations inspired by the original in Valencia.Address: Plaza Monteolivete, 4, ValenciaWebsite: http://www.fallas.com
This botanical garden was founded in 1567 and restored in 2000. It contains an impressive collection of more than three thousand species of trees, palm trees and plants.Address: Calle Quart 80, València Phone: +34 963 15 68 00 Website: http://www.jardibotanic.org
Built in 1261, this gothic church is one of the oldest in the city, actually the first church built in Valencia after the Cathedral. The church has a single nave covered with a pointed barrel vault.Address: Calle Trinquete de Caballero, 5, ValenciaPhone: +34 96 392 29 65Website: http://www.sanjuandelhospital.es
The Serranos Towers provide spectacular views of the city and the Turia River. They were built at the end of the 14th century as a part of the city's fortification.Address: Plaza de Fueros, Valencia Opening hours: Tue-Sat 10 am-2 pm and 4.30 pm-8.30 pm. Sundays and public holidays from 10 am-3 pm. Closed on Mondays
"The Agora" was inaugurated in 2009 to host the Valencia Open 500 ATP tournament, and now hosts all kinds of different events. It is 80 meters high and can fit 6,000 people inside its fascinating shape.Address: L'Àgora, Valencia
This 125 meter high suspension bridge crosses the Turia Gardens by Ciudad de las Artes y las Ciencias. The bridge is the highest point in the city and makes for an impressive focal point.Address: El Puente de l'Assut de l'Or, Valencia
The Ciudad de las Artes y las Ciencias, The City of Arts and Sciences, is a gigantic futuristic complex that has become the number one sight in Valencia. Walking around on the premises and taking a million photos of the stunning buildings is a pleasure in itself, and that does not cost anything. However, it is well worth the entrance fee to explore the various exhibits inside.Address: Avda. del Professor López Piñero, 3,5,7, ValenciaPhone: +34 902 10 00 31 Website: http://www.cac.es
The L'Hemisfèric IMAX Cinema is part of the Ciudad de las Artes y las Ciencias. It is an impressive 3D IMAX Cinema that offers an appreciated rest for tired feet. Lay back in the comfortable chairs and enjoy your show of choice, all features are both educational and visually spectacular.Address: Av Autopista Saler, ValenciaWebsite: http://www.cac.es/hemisferic
The L'Oceanografic Aquarium is part of the Ciudad de las Artes y las Ciencias. Here you can see dolphins, sea lions, penguins, turtles, sharks and rays. The Oceanogràfic was designed by Spanish architect Félix Candelais and is the largest aquarium in Europe.Address: Av Autopista del Saler, ValenciaWebsite: http://www.cac.es/oceanografic
The Science Museum Príncipe Felipe is part of the Ciudad de las Artes y las Ciencias, here you get to use your brain! This is a science museum that will put your brain cells to the test more than once. Three floors with 26,000 square feet of exhibits will definitely keep you busy and fortunately you will not have put a leash on your curiosity - pull, twist and push – you are supposed to!Address: Av Autopista Saler, ValenciaWebsite: http://www.cac.es/museo
The Palau de les Arts Reina Sofia Concert Hall is part of the Ciudad de las Artes y las Ciencias. This concert hall/opera house has four auditoriums dedicated to music and scenic arts. The great acoustics, location and surroundings are some of the reasons why this is becoming one of the most prestigious opera houses in Europe.Address: Av Autopista Saler, ValenciaWebsite: http://www.cac.es/palau
The L'Umbracle Greenhouse is part of the Ciudad de las Artes y las Ciencias. At this a greenhouse you easily can spend three hours walking along the green promenade. Apart from the plants from all over the world, there is "The Garden of Astronomy" where you can learn more about astronomy. This landscaped walk is free of charge.Address: Av Autopista Saler, ValenciaWebsite: http://www.cac.es/umbracle
The English chef Stephen Anderson runs one of the city's most ambitious restaurant. It has dark red walls, strict lines, white linen tablecloths and large wine glasses. The menu is full of surprises, with dishes such as Oriental fishcakes with tzatziki, strawberry gazpacho, artichokes with foie gras, and the lamb dish paletilla de cordero con tabouleh y jugo de romero.Address: Calle Conde de Almodóvar, 4, ValenciaPhone: +34 96 392 40 00Website: http://www.seuxerea.com
Palace Fesol has come a long way from its supposedly humble origins serving fesoles (lima beans) to the city's poor. The best dish at this luxurious restaurant is claimed to be the gambas (shrimp) carpaccio with raspberry vinaigrette. The green tiles of the open kitchen are a beautiful feature of the interior.Address: Calle Hernan Cortes 7, ValenciaPhone: +34 963 529 323Website: http://www.palacefesol.com
This Paella restaurant on the sea front is over 100 years old. Among those who have sat here and enjoyed the rice covered seafood is the American author, Ernest Hemingway.Address: Passeig de Neptú, 2, ValenciaPhone: +34 96 371 03 66Website: http://www.lapepica.com
The best place for tapas is the somewhat rough Fishermen's Quarter, El Cabanyal. Here you can try legendary anchovy tapas, gourmet tapas and traditional tapas.Address: El Cabanyal, Valencia
Appetite is a quaint neighbourhood bistro with a menu inspired by the world, mostly South East Asia. The flavour experiences here will keep you coming back for more.Address: Carrer del Pintor Salvador Abril, 7, ValenciaPhone: +34 961 10 56 60Website: http://www.appetite.es
Casa Montaña is legendary in Valencia, a traditional tapas bar in the "El Cabañal" area. The clientele is a mix of locals and tourists, as the fair is appreciated by both. This place is also quite famous for their extensive wine cellar.Address: Calle de José Benlliure, 69, ValenciaPhone: +34 963 67 23 14Website: http://www.emilianobodega.com
Restaurante Navarro has an excellent reputation, especially when it comes to their signature dish: the Paella Valenciana. The interior is elegant with oil paintings on the wall, crisp table linens and flowers on the tables.Address: Calle del Arzobispo Mayoral, 5, ValenciaPhone: +34 963 52 96 23Website: http://www.restaurantenavarro.com
Restaurante Canela is a modern restaurant with traditional Valencian food, with a creative and contemporary twist. The menu offers paella, different rice dishes, seafood, meat and fish.Address: Calle de Quart, 49, ValenciaPhone: +34 963 917 538Website: http://www.restaurantecanela.es
Racó del Turia opened its doors in 1990. Today the restaurant is still owned by the same family and maintains the traditional values as well as recipes.Address: Carrer de Ciscar, 10, ValenciaPhone: +34 963 95 15 25Website: http://www.racodelturia.com
Balansiya is a beautifully decorated Moroccan/Middle Eastern restaurant with a wide range of dishes on the menu. Here you can find everything from appetizers and main courses to dessert and snacks.Address: Paseo de las facultades, 3, ValenciaPhone: +34 963 890 824Website: http://www.balansiya.com
The location in the Old Town, as well as the interior of wooden beams and original design by Daniel Torres, provide a warm ambience to this restaurant. The cuisine can best be described as creative, with one of the specialties being black paella.Address: Plaza de Lope de Vega, 5, ValenciaPhone: +34 963 92 20 22Website: http://www.elochoymedio.com
At Gordon 10 you can savour dished from the Argentine cuisine. Choose between dishes like pepper steak, grilled fish and vegetables. The atmosphere is very cosy and perfect for romantic dates.Address: Calle Conde de Altea 49, ValenciaWebsite: http://www.gordon10.comOpening hours: From 6 pm
Kiaora Biococina offers a seasonal menu and the lunch changes weekly. Here you can enjoy a fusion of different styles and cultures. You can order the tasting menu for a culinary revolution.Address: C/Dr. Beltran Bigorra 18 bajo, ValenciaPhone: +34 96 114 3019Website: http://www.restaurantekiaora.comOpening hours: Closed Sundays and Mondays
If you have cravings for sushi you can go to The Sushi Room. This is claimed to be the best restaurant in Valencia if you want to try Japanese fusion food. The atmosphere is very cosy and the staff very friendly.Address: Calle Cuba 48, Ruzafa, ValenciaPhone: +34 961 14 85 69
Café de Las Horas is a very nice and popular café located in the heart of Valencia. From the outside, this café is not much to look at, but the inside features great design, lovely pastries and nice staff.Address: Calle del Conde de Almodóvar, 1, ValenciaPhone: +34 963 91 73 36Website: http://www.cafedelashoras.com
This is one of the city's large cafés, complete with a bar that attracts an artistic and cultural clientele. If you look at the ceiling while you are here you can see that the wooden beams are beautifully carved.Address: Calle Caballeros, 51, ValenciaPhone: +34 963 91 24 01
Horchata is a Spanish speciality which some people like and others cannot stand. It is a drink made from the chufas root and sipped through straws from tall glasses. Horchata has the taste of almonds.Address: Plaza Santa Catalina 6, ValenciaPhone: +34 96 391 23 79Website: http://www.horchateriasantacatalina.com
Café de la Seu is named after the cathedral located right next to it in Barrio del Carmen. Do not miss out on the famous Agua de Valencia.Address: Calle Santo Cáliz, 7, ValenciaPhone: +34 963 91 57 15Website: http://www.cafedelaseu.com
At a quiet pedestrian street behind La Lonja lies Café Lisboa. Here you can sit in the sun and enjoy a beer together with good friends. Take the chance to taste the Spanish "bocadillos" - sandwiches.Address: Plaza del Doctor Collado, 9, ValenciaPhone: +34 963 91 94 84
Founded in 1881, Chocolatería Valor has had a lot of time to perfect their chocolate creations. Try the chocolate fondue, chocolate churros and hot chocolate. It is a nice place to relax and people watch, perfectly located in the Plaza de la Reina.Address: Plaça de la Reina, 20, ValenciaPhone: +34 963 15 21 98Website: http://www.chocolateriasvalor.es
Las Animas Puerto is one of the trendiest nightclubs in Valencia. They play R&B, house and music from the 1970's and 1980's, a great mix on different dance floors. The nightclub is located at the entrance of Port America's Cup with a stunning view over the beach and ocean.Address: Paseo de Neptuno, ValenciaPhone: +34 902 108 527Website: http://www.lasanimasdelpuerto.com
Latino culture reigns supreme at Johnny's. Here you can order a mojito or an Agua de Valencia (cava, orange juice and vodka) and move your body smoothly to the rhythm of the beat.Address: Calle Caballeros, 39, ValenciaWebsite: http://www.johnnymaracas.es
This is claimed to be one of the best bars in the Barrio del Carmen. They offer a great atmosphere with tropical style and funky music. The tropical theme really makes it feel as if you are in the heart of a rainforest, although with all amenities such as luxurious leather seating, spectacular lighting effects and an entire bar made of Onyx (volcanic glass).Address: Calle Caballeros, 35, Valencia
LaLola Restaurante is a traditional, yet hip place that has adapted to the modern times. Thursdays, Fridays and Sundays you dine while watching a live flamenco performance.Address: Calle de la Subida del Toledano, 8, ValenciaPhone: +34 963 91 80 45Website: http://www.lalolarestaurante.com
This charming place is Polynesian from top to toe. Here you can enjoy a couple of colourful drinks in a cosy atmosphere. If you have a sweet tooth, this place also offers large bowls of different ice cream desserts.Address: C/ Heroe Romeu, 6, ValenciaPhone: +34 96 338 2188Website: http://www.hawaika.comOpening hours: Closed on Sundays
At Barcode you can see some of you favourite drinks be prepared, and it will be an experience you will remember. During daytime you can enjoy food and tea here.Address: Almirante Cadarso, 11, ValenciaPhone: +34 96 344 4228Website: http://www.thebarcodebar.com
Negresco English Pub offers over 600 types of whiskey from all over the world, close to heaven if you enjoy whiskey. The atmosphere is very cosy, perfect if you want to hang out with family and friends.Address: Carcagente ,16, ValenciaPhone: +34 963 80 26 10
Located in the heart of Valencia, L'Ermita Cafe Cultural is an artistic café that offers a place full of nice people having fun. If you enjoy fresh air you can take a seat outside and sip on a drink.Address: C/ Obispo Don Jerónimo, 4, ValenciaPhone: +34 963 91 67 59
Espit Chupitos can be found in various locations around Spain, but they also got a place in Paris. This place offers a wide range of shots and the specialty is the "chupitos de fuego", the fire shot.Address: C/ Dr. Chiarri 8, ValenciaPhone: +34 64 9196 165Website: http://www.espitchupitos.com
This is claimed to be the funkiest night spot in Valencia and it is highly recommended by its guests. Here you can listen to live music, go to great shows and other cultural activities.Address: Calle Santa Teresa, 19, ValenciaPhone: +34 963 91 41 51Website: http://www.radiocityvalencia.esOpening hours: Daily 11 pm-3.30 am
M.Y.A can be found below the L'Umbracle club and is claimed to be one of the essential night spots in Valencia. Here you can dance all night or relax in the outside lounge.Address: Avenida del saler, 5, ValenciaPhone: +34 609 68 46 82Opening hours: Thu-Sun 12.30 am-6.30 am
At Noise Valencia you can see some of the best DJ's and top artists perform. At this place you are really in for a wild night out. So put your best shoes on and dance all night long.Address: Calle San Vicente, 200, ValenciaWebsite: http://www.noisevalencia.com
If you want to do some celebrity spotting this is the place to do so. La Posada de Las Animas is posh, fancy and hip, hence it attracts a mixed clientele. This could definitely be the final stop of your night out.Address: Calle Taquigrafo Marti 4, esquina Gran Via Marques del Turia, ValenciaPhone: +34 902 108 527Website: http://www.posadadelasanimasvalencia.com
The name of this chill nightclub foretells what is special about it. At Laydown you can, yes you guessed right, lay down in one of the luxurious white sofas found here. You can also listen to great DJ's and dance your shoes off.Address: Marina Real Juan Carlo, Local 8, ValenciaPhone: +34 96 348 70 77Website: http://www.laydownvalencia.es
Most cities have one, and in most cases several - the Irish pubs are everywhere to be found. This Irish pub opened in 1995 and is claimed to be the first Irish pub in the city. At Finnegan´s of Dublin you can enjoy beer, sports and food.Address: Plaza de la Reina 19 bajo, ValenciaPhone: +34 963 922 862Website: http://www.finnegansofdublin.es
At Black Note Club you can enjoy live music most nights of the week. This place is alternative and if you like jazz and blues you will be delighted to know that the majority of performances are just that.Address: Polo y Peylorón, 15, ValenciaWebsite: http://www.blacknoteclub.com
This so called disco bar is claimed to be one of the most popular ones in Valencia. Here you can have drinks, dance to the R'n'B music and enjoy the company of old and new friends.Address: Calle Bolseria, 41, ValenciaWebsite: http://www.cafebolseria.com
Jimmy Glass is a jazz club that offers a cosy atmosphere and live music. The concerts on Friday and Saturday nights are free, accompanied by free tapas. On Monday, Tuesdays and Wednesdays you can listen to international artists.Address: c/ Baja, 28, ValenciaWebsite: http://www.jimmyglassjazz.net
Francis Montesinos is a Valencia-based fashion designer. Montesino is well-known to a wider audience thanks to the appearance of his work in Pedro Almodóvar's movies.Address: C/ Conde de Salvatierra, ValenciaPhone: +34 96 391 28 44Website: http://www.francismontesinos.com
Spanish fashion design can quite easily become a bit loud and flamboyant. Purificacion Garcia represents more elegant sophistication, with sensual materials.Address: Jorge Juan, 10, ValenciaPhone: +34 963 521 679Website: http://www.purificaciongarcia.com
El Corte Inglés department store can be found in all large Spanish cities, and is always fun to visit for the extensive range of wares. Come here for the goods, but also for the people. It is interesting to watch the dynamics of the Spanish families.Address: Pintor Maella, 37, ValenciaPhone: +34 963 350 500Website: http://www.elcorteingles.es
Valencia's large covered food market is a must. There are 1,200 stalls to visit. The La Lonja restaurant and tapas bar has been owned by the same family since the 1930's and is a convenient spot for lunch.Address: Plaza del Mercado, ValenciaPhone: +34 963 829 100Website: http://www.mercadocentralvalencia.esMore info: Located opposite the silk exchange and La Lonja
This is Valencia's take on the Madrid flea market. Here you can find lots of exciting stuff that locals have had in their attics and basements.Address: Avinguda de Suècia, Valencia
At Mango, the urban young woman finds everything from reasonable priced sleek work-wear to fabulous cocktail dresses. Match your new outfit with the perfect pair of shoes and accessories found here. There are several shops across the city and one of them is located on:Address: C.C. Nuevo Centro - Pío XII, 2-4-6, ValenciaPhone: +34 96 3471 797Website: http://www.mango.com
Massimo Dutti has its focus on sophisticated business wear for both men and women. They are famous for their classic and elegant clothes and accessories made of high quality fabrics and leather, but still at affordable prices.Address: Don Juan de Austria, 4, ValenciaPhone: +34 96 3519398Website: http://www.massimodutti.com
Bershka is a part of the Spanish group Inditex. You can find 910 shops all over the world. This shop is great for adventurous young people who want the latest trends. One of their shops can be found on:Address: De Ruzafa, 18, ValenciaPhone: +34 963427028Website: http://www.bershka.com
Pull & Bear is part of the same group as Zara and Stradivarius. If you are young, urban and engaged with the environment this shop will fit you like a hand in a glove. Here you can buy the latest trends and pick a cool casual look, but still be environmentally friendly.Address: Calle Pascual y Gens Esquina Juan de Austria 1, ValenciaPhone: +34 963518777Website: http://www.pullandbear.com
In the same genre as Mango and Zara you find Stradivarius. Racks with the latest fashion wear, together with high heels, ballerinas, scarves and accessories fill the shop and if you cannot find your size, do not worry, there are several outlets in the city.Address: Don Juan de Austria, 4, ValenciaWebsite: http://www.stradivarious.com
This world famous brand soon has a store in every mid-size town and in Valencia there are several outlets. Here you can find the latest fashion for men, women and children, everything from street wear to the more up-dressed look. There are numerous shops throughout the city, one of them is located on:Address: Paseo de Ruzafa, 20, ValenciaPhone: +34 963517016Website: http://www.zara.com
Pimkie is a women's clothes chain that can be found in various locations throughout Europe. Here you can buy personalized and young fashion for women - everything from pants and accessories to skirts and dresses.Address: Calle Don Juan de Austria, 38, ValenciaPhone: +34 963 524 315Website: http://www.pimkie.esOpening hours: 10 am-9 pm. Closed on Sundays
In 1981, Camper opened its first store in Barcelona, today there are several boutiques all over Spain and the rest of the world. The shoes are known for being extraordinary comfortable but still stylish and they come for both men, women and kids.Address: Marques dos Aguas, 2, ValenciaPhone: +34 96 3518 079Website: http://www.camper.com
The history of this Spanish brand has its roots way back to the 1950's. Today there are shops all over Spain and also worldwide. The clothes, bags and shoes designed by Adolfo Domínguez are stylish and elegant and there are collections for both men and women and kids.Address: Pintor Sorolla, 26, ValenciaPhone: +34 96 3943 747Website: http://www.adolfodominguez.com
As the name reveals, this boutique sells women's underwear, lingerie, swimwear and cosy homewear. This Spanish chain offers everything from comfy pyjamas to sleek, sexy bras and panties.Address: C/ Don Juan de Austria, 22, ValenciaPhone: +34 96 394 23 57Website: http://www.womensecret.com
This Swedish chain, that you nowadays can find almost everywhere in the world, provides high street fashion for both men and women at prices suiting everyone. In Valencia you can find boutiques in several locations.Address: Calle Colón, 34, ValenciaPhone: +34 9011 20084Website: http://www.hm.com
This high quality shoe brand has ten outlets in Valencia. In Italy, Geox is ranked as the number one footwear brand and the technological solutions when making their shoes is very appreciated across the world.Address: Valencia Calle J Juan, 4, ValenciaPhone: +34 96 3943 623Website: http://www.geox.com
The luxurious boutique Loewe has two shops in Valencia. For more than 150 years, Loewe has provided men and women with luxurious well-tailored fashion and leather goods. One of their shops is located on:Address: Marqués de Dos Aguas, 7, ValenciaPhone: +34 96 353 38 90Website: http://www.loewe.com
KIKO is an Italian cosmetics shop that can be found in various locations throughout Europe. They offer a wide range of their own make-up and accessories, all at affordable prices.Address: Calle Juan de Austria, 15, ValenciaPhone: +34 963 519 728Website: http://www.kikocosmetics.com
This leading sport retail store can be found in various locations throughout Europe. Here you can find anything you might need, sport wise, like shoes, clothes, equipment and much more.Address: Calle Mar 27, ValenciaPhone: +34 96 392 30 34Website: http://www.intersport.com
The airport is located 6 miles west of Valencia. Several bus companies depart for the city and the major hotels. The taxi stand is just outside the terminal.Website: http://www.aena.es


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Close Encounters of the Absurd Kind
Guest commentary from Ben Santer
Part 2 of a series discussing the recent Guardian articles
A recent story by Fred Pearce in the February 9th online edition of the Guardian ("Victory for openness as IPCC climate scientist opens up lab doors") covers some of the more publicized aspects of the last 14 years of my scientific career. I am glad that Mr. Pearce's account illuminates some of the non-scientific difficulties I have faced. However, his account also repeats unfounded allegations that I engaged in dubious professional conduct. In a number of instances, Mr Pearce provides links to these allegations, but does not provide a balanced account of the rebuttals to them. Nor does he give links to locations where these rebuttals can be found. I am taking this opportunity to correct Mr. Pearce's omissions, to reply to the key allegations, and to supply links to more detailed responses.
Another concern relates to Mr. Pearce's discussion of the "openness" issue mentioned in the title and sub-title of his story. A naïve reader of Mr. Pearce's article might infer from the sub-title ("Ben Santer had a change of heart about data transparency…") that my scientific research was not conducted in an open and transparent manner until I experienced "a change of heart".
This inference would be completely incorrect. As I discuss below, my research into the nature and causes of climate change has always been performed in an open, transparent, and collegial manner. Virtually all of the scientific papers I have published over the course of my career involve multi-institutional teams of scientists with expertise in climate modeling, the development of observational datasets, and climate model evaluation. The model and observational data used in my research is not proprietary – it is freely available to researchers anywhere in the world.
The 1995 IPCC Report: The "scientific cleansing" allegation
Mr. Pearce begins by repeating some of the allegations of misconduct that arose after publication (in 1996) of the Second Assessment Report (SAR) of the Intergovernmental Panel on Climate Change (IPCC). These allegations targeted Chapter 8 of the SAR, which dealt with the "Detection of Climate Change, and Attribution of Causes". The IPCC SAR reached the historic finding that "The balance of evidence suggests a discernible human influence on global climate". Information presented in Chapter 8 provided substantial support for this finding.
I served as the Convening Lead Author (CLA) of Chapter 8. There were three principal criticisms of my conduct as CLA. All three allegations are baseless. They have been refuted on many occasions, and in many different fora. All three allegations make an appearance in Mr. Pearce's story, but there are no links to the detailed responses to these claims.
The first allegation was that I had engaged in "scientific cleansing". This allegation originated with the Global Climate Coalition (GCC) – a group of businesses "opposing immediate action to reduce greenhouse gas emissions".
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ERIC HASERT/TREASURE COAST NEWSPAPERS Nancy Guyer (center left) of Fort Pierce, holds a Christian cross with (from left) her daughter Annika Guyer, 5, friend Rilee Gray , 5, and daughter Karalina Guyer, 8, while standing with Pastor John Liebler along Orange Avenue for the St. Andrew's Episcopal Church's Stations of the Cross walk on Good Friday in Downtown Fort Pierce. "I always feel very blessed to be a part of this because I feel like we are walking and being taken a look at the way Jesus may have been," Nancy Guyer said. "It's not only heavy [cross] but you feel like everyone tries looking at you." More than two dozen church and community members took part in the walk, taking turns carrying the cross and reading inspirational messages at selected places around Downtown Fort Pierce. "For the congregation, it's walking in the footsteps of Jesus in a symbolic way and thereby remembering the events of that day [Good Friday], "Pastor Liebler said. And for the larger community that sees us and looks on it's a witness that Christians are celebrating this day."
ERIC HASERT/TREASURE COAST NEWSPAPERS Images from the St. Andrew's Episcopal Church's Stations of the Cross walk Celebrating Good Friday in Downtown Fort Pierce. (March 29, 2013)