text:
We like to feel that we offer the very best service to our
customers. Here are some of the comments we have received, having asked
the following question in our survey -
"Finally, do you have any comments you would like to make that
may improve our service to you in the future?"
April 2015
Amy was incredibly helpful I can't emphasise enough how easy she made this whole process
Max Horn, London
Very happy with the service from Hireacamera, disappointed with UPS collection service.
Bryan Harris, Worcestershire
I really liked dealing with your staff, they were courteous and helpful. Would definitely recommend.
Ben Mathers, Norfolk
I was a bit nervous at first as this was my first really big hire but Lizzie and the whole customer support team were fantastic and really put me at ease. They even flagged up possible pitfalls that I hadn't thought about and worked with me to make sure I had the right kit for the job.
John Corbey, London
Amazing service again, very happy with the service. There were a few issues on our film shoot that resulted in us re-filming some of it and hireacamera was very helpful and let us use the equipment a little longer to fix our set issue. Many Thanks.
Daniel Smith, Kent
Excellent Service. Great Products. I will be coming back again!
Christopher Hanvey, London
Couldn't have asked for a better service.
Richard Shea, Wiltshire
Some of the email links I was sent did not work. I emailed over details for our first hire but when I spoke to someone the email had not been seen. Very fast delivery and collection. Equipment very high standard. Would use again.
Barbara Hardwick, Essex
A superb and friendly service from start to finish, will be using the company again.
Vince Viechweg, London,
In the My Account section, it would be nice to see the correct number appear under "Hires so far." I've hired two cameras and two lenses but it still displays 0.
Heather Broster, Gwynedd
Very professional & helpful staff, great products, meticulous packing standards, easy to follow procedures and the best prices I could find. Highly recommended, will use again.
Angus Leggate, South Lanarkshire
Foe me the hiring process takes up to half a day... order on line, payments on phone and then call backs.. the service is really good and half but maybe some changes in the process but the great people working for Hire A Camera make up for this.
Faiza Rehmann, London
March 2015
The people on the phone are super polite, friendly and helpful. Thanks HaC!!
Jason Mallett, London
Everything OK
Bill Spencer, Staffordshire
I don't think there is anything to improve. Amazing service every time.
Elliott Corteil, Surrey
Very in depth check (as you would expect), but very very quickly sorted even sent out early just in case it wouldn't arrive Monday in time at no extra cost.
Martyn Cox, Devon
None, thank you for helping us out
Cat Harwood, Two Ears One Mouth, Warwickshire
Second time I've used you and everything went as well as the first time.
John Bilyj, North Yorkshire
Think it was a perfect experience. I will definitely use you again.
Liz Bisson, East Sussex
Often I do shoots that only require one lens for one day, and I know the minimum spend is there for a reason but it has put me off hiring a lot of times. It is because it is added to the courier fee, and so my minimum is around ?60. I can guess that some of the lenses you have are sought after and don't sit on your shelves for long, but are there some that would be worth sending out for ?15 + courier? Sometimes all I need is a faster lens, or a wider lens, and I'm not as concerned about sharpness or quality. Maybe if I signed up for some yearly subscription I could get the costs reduced? Just a thought. Other than that, perfect. You have some great people working over there. Always a pleasure to ring up.
Luke Sheldon, Cambridgeshire
The staff are always pleasant and equipment is always in first class condition and I prefer the gummy bears to the refreshes loll
Mark Jenner, Endorfin TV, Kent
Return if shorter period should have flexibility
Philip Chavannes, East Sussex
The only comment I have is that when I rent a lens for say a day or weekend it costs less than your minimum charge of ?30. It feels that I fall through the edges of your business model. However, I fully understand that you're in this to make a living. Is there anyway that you can adjust your pricing to show this more quickly? Love the service and your team, they're ace.
Tim Swaysland, Surrey
February 2015
Sam Waltham, Hampshire
Superb frequent updates re delivery/collection.
Mick Day, Essex
Thought the service was brilliant and wouldn't hesitate in recommending you to anyone.
Gary Prowse, Buckinghamshire
Brilliant service and have already recommended your services to others. First class
Paul Reeves, Hampshire
Nice touch :-)
Pierre Alozie, London
Brilliant service overall with extremely helpful staff orgainising the hire at short notice. Staff were very helpful when we needed to extend the hire for an additional day. We will definitely hire from you again.
Claire Stewart, West Yorkshire
Very helpful and professional customer service.
Iwona Cichanska, East Sussex
Quick responses and Excellent service from all of the team
Mike Geelan, Cryoray, Greater Manchester
Absolutely Fantastic. Have used what would be classed as larger companies previously but the professionalism and service of your staff surpass them hands down. As Arnie would say "I'll be back" The little pressie put a smile on my face as well!
Steve Turzynski,
No, I was very happy with the service
Bryan Harris, Worcestershire
January 2015
None at all, usual excellent service
Clive Worden, Leicestershire
Extremely helpful staff.
Luke Huckle, Dorset
No, just a fantastic experience and will definitely use and recommend again!
Steve Gibson, Kent
Not sure how you could possibly improve upon the service (aside from lowering prices of course) - everything went incredibly smoothly and your staff were brilliant. I wouldn't hesitate to use you again or recommend you to other photographers. You saved my bacon, as they say.
Gail Rajgor, Suffolk
I didn't really ask any technical questions so can't really comment on that on this occasion but the whole process from start to finish was great and will definitely be using the company again. Any communication was promt and profefesional. Just to let you know the courier was late both on drop and pickup but given the fact you send them out promtly and I work from home this wasn't an issue. Would recommend the company without hesitation.
Victoria Watkin-Jones, East Sussex
Really appreciated you delivering early to avoid any Christmas complications.
Chris Oxley, Leicester
Ordering was easy and staff reminded me I needed a lens with the canon body that I was testing. Delivery arrived day early so great bonus.
Laura Bartlett, Berks
You're doing a good job, overall. The deposit amount can be a real stinger. Maybe that can be eased off a little.
Lionel D'souza,
I know 100% excellent doesn't help you to change anything but you don't need to - everything really is excellent!
Tom Wakefield, Furry Feet Studios, Gloucestershire
I am happy with the service and can think of no ways to improve it.
Alan Brown, Hertfordshire
Hireacamera make the whole process of getting a camera or lens easy. Since i've been hiring from them i've experimented more with different lenses which has added added new aesthetics to my work (using equipment i'd never be able to afford to buy!) Great service.
Paul Wyatt, London
The staff were extremely helpful and done all they could to ensure the process was simple. They were also very friendly. The full process of ordering/delivery/collection is streamlined which makes it simple for first time users new to the process.
Adrian Moodie, Stirlingshire
Great customer service - friendly, efficient and fair.
Sam Johnson, West Sussex
You're doing great.....dont use you often but I'll be back.
Wayne Hall, Angus
No - just wanted to say how much I enjoyed using your service and rather wish I have another job lined up soon so that I can.
Nicola Barranger, Surrey
Excellent service very happy would use again and would recommend to friends and family
Simon Morris, London
Only to provide a two hour (or less) collection window rather than a whole day though I appreciate this is down to the collection agents.
Andrew Duffy, South Yorkshire
December 2014
None. Very happy with the excellent service.
Christopher Hanvey, Greater London
It was a little tricky re-doing all the ID checks and evidence on a tight deadline, since my last hire was in 2011 - understandable though. Your staff were excellent in helping it to happen quickly.
Thomas McIntosh, Colour Surge Media, West Yorkshire
The team @ hireacamera made my first ever hire as smooth as possible and was ever so helpful guiding me through the whole process. Thank you guys!
Zsolt Prezenszki, Hampshire
Thanks so much for helping me out on such a tight schedule, its not the first time, as most of my clients give me zero notice of work so i have to get everything i need in a flash! (no pun intended) there are many companies out there that just do the bare minimum, but you guys always go the extra mile. So Thanks.
Gav Rimmer, Kent
Great service, well worth trying before buying..
Martin Dance, Berkshire
Very helpful and flexible staff.
Andrew St Ledger, London
I'm blown away with Hireacamera - from the possibility of getting such great products here in our hands so fast and at such value ... coupled with a service that is second to none! Magic!
Tom Wakefield, Gloucestershire
Hireacamera are great for cost effective hiring. Being down the road they are perfect to suppliment my owned kit on my varied broadcast jobs.
Mat Thompson,
November 2014
Hireacamera made it easy for me to hire a replacement lens for a project whilst my lens was in for repair. The price was reasonable and I was very happy with their customer services
David Collins, Greater Manchester
Top stuff as per usual.
Byron Thomas, London
I was extremely nervous of giving my details to a company online I hadn't heard of before, but after a short conversation with the team I felt it was all legit. So glad I did and now have great trust in this company, can't wait to use again! Thank you :)
Alex Forth, Cumbria
I have to say, hiring a camera and lens from hireacamera could not have been easier, the staff were all so efficient and gave me amazing service, I have already recommended them to all my other photographer friends.
Mike Taylor, Berkshire
The UPS depot locator section on your website wasn't working when I tried it, plus it would be great to have better than a whole day window for collection. But overall, a superb service that I will highly recommend.
Matt Freestone, West Sussex
Fantastic service and no hassle - thank you!
Nadine Lee, Aberdeenshire
Everything was great and Amy was incredibly helpful. We were a new customer but she went above and beyond to get us what we needed and we're already planning to hire again. NB I noted 'average' on the checklists with the kit as we found them slightly confusing particularly in relation to 'AC power adapters' etc. and what constituted what.
Michael Ford, West Yorkshire
Very friendly staff, prompt and efficient service all round.
Josh White, Kent
I was very impressed with both the speed of the service and the quality of the lens I hired.
Peter Ellis, Berkshire
A very customer-focused hire company that provided me with excellent service at every step of the hire process. Highly recommended. Only negative is that the ?30 minimum order charge should be more clearly stated during the quotation process - I raised this in an email to Ciara on 3/11/14 - please see my email for more details.
David Hogg, Surrey
The service was excellent, all of the staff have been very helpful. Particularly in helping correct my error of sending the wrong memory card. I will most definitely use them again and will be recommending them to others.
Austin Sheppard, Surrey
Maybe rethink the availability request option - found myself asking for several items and ending up with none available. As you suggested afterwards, would have been easier to phone.
David Jarvis, Norfolk
October 2014
Very easy process, all happened exactly as indicated
Nigel Meager, Norfolk
Fast, friendly and easy service. Equipment came as expected, would use again for sure.
Jonathan Scott, Devon
Excellent service, very accommodating.
Mike Allchin, M R I Ltd, Kent
Extremely helpful as it was my first time hiring filming equipment and I was just the messenger !
Joolz Stuart, London
The service provided by hirecamera was excellent! I had some issues with the paperwork, as my hire was last minute, but a lovely lady called Amy was so helpful, if it wasn't for her, I wouldn't have been able to get the kit for a wedding I had to photograph! She really went out of her way to help me, couldn't thank her enough! Will definitely recommend and use the company in the future!!
Izabela Ciastoch, West Midlands
I honestly can't fault the customer service or the process of obtaining the equipment. Spot on delivery and collection from home - doesn't get better than that. Very helpful staff and prompt response - impressive.
Ray Aamir, West Midlands
Not really, unless you could open a branch in West Central Scotland.
David Hanley, Lanarkshire
The only way the service could be better is from the delivery point of view. The delivery has been late twice for me which wasn't a huge issue just inconvenient. The collection is really annoying, even if it could be narrowed to a morning and afternoon slot it would be 10 thousand times easier!
Charlotte Kaye, South Yorkshire
Great hire, easy to sort out, nothing to complain about with the hire.
Daniel Smith, Kent
Please could delivery costs be included in the prices on your website. I hired the Sony PXW X70 Video Camera, this was a great little camera for professionals and amateurs alike.
Les Watts, Kent
Great service, especially the hire desk - will definitely again!
Chloe McFarlane, Berkshire
More details on items that aren't available such as when they would be available.
Bonnie Brooks, Devon
None that I can think of - service has been top-notch every time I've used it.
James Bellorini, Hertfordshire
It was an entirely positive experience. Very nice people to deal with and I will certainly use again.
Andy Crossey, Buckinghamshire
September 2014
I was let down by a friend that promised to lend me his lens but I got let down the day before. I contacted hire a camera and they came to the rescue they arranged everything in the morning and I collected the lenses at 1pm the same day
Jason Richardson, East Sussex
Exceeded my expectations in every way. I Would not hesitate to use and recommend Hireacamera again.
Mike Smith, West Sussex
This was the first time I have hired camera equipment from any supplier. Your service was incredibly helpful, the equipment was as advertised an all at a very reasonable price. I will definitely use Hireacamera again and recommend you to my friends and colleagues.
John Oxley, North Yorkshire
My first time of hiring camera equipment and I felt the service was brilliant. Friendly and helpful staff who kept me updated from the delivery of the equipment to collecting. Will definitely be using this company again and would recommend them to anyone!
Sarah B, Staffordshire
I will always come back to HireaCamera every time I need some extra kit. Their service is flawless and the kit is obviously all really well maintained and regularly replaced.
Dan Flanders, Leicestershire
The lady who dealt with my enquiry (probably my pestering..!!) who was Ciara was EXCELLENT and it is down to her that I managed to get my equipment in time for the wedding. Please pass on my sincerest thanks for all of her assistance
Oliver Smart, West Midlands
August 2014
Hireacamera were wonderful to use as our first experience of hiring photographic equipment. They were very helpful in making sure we got the equipment on time for the bank holiday and the packaging of the goods was superb. I would definitely recommend them to anyone!
Shradha Mishra,
Keep up the good work. Excellent service. Thank you!
Chris Taylor, Lancashire
Good customer service on the phone; nice people to talk to; wanted to resolve any issues.
Dave Culpin, Leicestershire
Very friendly and helpful staff.
Sam Bennett, Kent
All excellent as always. My first choice whenever I need to test new products on the market, play with prior to purchase or hire equipment for shoots. Keep it up!
Alex Cameron, Suffolk
Fantastic company - I would definitely use Hireacamera again and recommend to friends!
Olivia Hukins, Kent
July 2014
I love how easy it is to order the cameras and how quickly they come! The process was really simple, and being able to change the address for collection is an added bonus!
Charlotte Kaye, South Yorkshire
Very good equipment, enabling to take quality photos of a wedding that I wouldn't have been able to with my day to day gear. Thanks!
Laura W,
I have used your service several times now and everyone I have spoken too has been extremely helpful. I couldn't ask for a better service.
Tia Moore, Essex
Perfect from start to finish, couldn't ask for more. Cannot wait to hire equipment again!
Graeme Beck, Cambridgeshire
Super friendly, useful and helpful on the phone - you guys even showed an interest in my project and we had a brief chat about it, which was nice! There was also a courier issue upon collection, and you guys were super helpful and understanding and didn't surcharge me. Amazing.
Alex Morley, London
I would like to see accessories taken into their own section so they are easier to find and not under camcorder.
HoMan Cheung, West Lothian
Lovely, hassle free, experience dealing with Ciara and the team at Hireacamera. Highly recommended and will be hiring again.
Jack Daniel Mills, Middlesex
Absolutely fantastic service! The kit arrived in perfect working condition, well packed with instructions and a free lollipop! Very good pricing, and loved the fact you have half a day before the day of hire to get acquainted with the kit. Would definitely use again!
Daniel Thompson, Midlothian
Very helpful staff
Graeme Williams, Kent
June 2014
Great service, good staff, clear communication, good price. Keep on keeping on!
David Hevey, London
Overall, your service is excellent! I particularly appreciate your flexibility on delivery dates and you excellent and frienly customer service. As I wanted to hire the same lens on multiple dates, it would be easier if there was a 'repeat order' function that would give a single price, rather than having to submit a separate order for each one (very minor point though). Also, the courrier did not follow the instructions given (I asked them to go to front reception & they went to the post room). This meant that the collection was missed on the day it was scheduled for.
Adam Levy, London
Fantastic service at a good price!
Martin Stanford, Berkshire
Overall, an excellent service. Will definitely use again soon! Highly recommended.
David Cooper, Abertawe
Lady on phone was great
Liam Southall, Somerset
A great service that our business cant do without!
Matthew Willsher, Hampshire
I am very happy with the service. Will continue to use the service in the future.
Christian McKenna, Lanarkshire
You were just fabulous, particularly appreciated was the sympathetic and very helpful staff at the end of the phone who were happy to answer my idiot questions. I just wish I had more commissions so that I could use your services more often. Cheers!
Nicola Barranger, Surrey
Once again, excellent service from the guys (and girls) at Hireacamera. Top work!
Sam Nesbitt, Kent
Pickup and drop off times are a bit loose. Would be nice to get a morning/afternoon choice rather than having to stay in the whole day. Other than that, excellent. Will be using you again in the near future.
Note from Hireacamera - We'll always put your equipment on a pre-12pm service. With regards pickups, don't forget we offer the choice of dropping in at a local UPS Access Point so not waiting around needed!
Luke Sheldon, Cambridgeshire
I was really impressed with the quality, speed and value-for-money that your service provides and I look forward to the next time I need to use it.
Alexander Brett, Oxfordshire
Really helpful staff - great service. Always a pleasure to deal with.
Kerry McNair, Kent
This was a fantastic service. From the initial checks on the website right to collection of the cameras following our event you gave a very efficient and professional service. It was also nice to receive the email saying that you had received the cameras back. We will be using your company again for future events and recommending you to others. Thank you
Zoe Davis, Kent
May 2014
Initially it took a lot of phone calls and emails to get the documents required and payment sorted, it would be handy if this was either clearer in the instruction process so that they could have been sent over sooner. or even and area to upload the files to in the order process. But overall the service and assistance from staff was amazing and speedy. Was so happy it arrived on time and really needed it for the day capturing some lovely pictures of some sea birds.
Nathan Marshman Harris, Yorkshire
Great to work with hire a camera again. The flexibility in the service makes working in different locations that much more straight forward.
Simon Edwards, West Sussex
Not in love with UPS they seem careless i know you have issues with DPD not being able to send your size of package its just great with DPD you get often the same driver and a one hour time slot and you know that he is two drops away. Thats it.
Note from Hireacamera - Sorry Adrian, as you know it's something we are trying desperately to resolve with DPD/Interlink - until their new hub is opened next year, they are running at full capacity and so chose to work with businesses that mostly have cardboard boxes. It's a real pain but rest assured, we're working on some other solutions.
Adrian Pope, London
Great value for money and customer service. Would recommend to anyone.
Michael O'Gorman, Northamptonshire
Sometimes the there are not enough orange bags to send all of the equipment back and sometimes you send the ups white ones and the equipment is too big for the back.
James Morris, Hampshire
No, I received a very helpful, friendly and efficient service and would recommend your company.
Hugh Cowen, Surrey
Ideally your site would have a real-time availability check, then a hire-it-now button which commits the user to a hire fee and removes the item from the "available" list. For smaller kit like the nx30 you could have a bike courier deliver same day at a premium charge (i.e. bike fee +10%). I mention this because there are times when hire would be the only option if I could get the kit immediately.
Tim Challenor, Surrey
I think the staff are always very helpful when you ask them about different lenses to hire. I asked about 3 different options and she was very helpful and said it's no trouble she is there to help. First class service.
David Wells, London
Hireacamera worked well to meet my needs at short notice. The list of requirements to open an account appeared to get longer and longer (the need to call me back on a landline was almost the last straw - people don't always have them nowadays!) but it all worked in the end.
Tim Mears, Buckinghamshire
I took a last minute job that required a bigger lens. I looked into a couple companies but Hireacamera gave the best detail and reviews about their items. They arranged the lens to be delivered the next and it came in with lots of time to spare. It was a bank holiday weekend but customer services were happy to allow for this without causing an issue. The ONLY thing wrong was getting the wrong size of return bag - very small issue for an otherwise amazing service
Douglas MacDonald,
I found your customer service great! top notch infact! Hi praise to both Amy and Kirsty who were extremely helpful dealing with enquiries. The equipment arrived very quickly, bringing a big smile to my face after a tough week. I was very impressed how well everything was packed with checklists I could refer to. The Nikon D4s was fantastic to use for my client work and left me with fantastic results! I will definitely recommend and use Hireacamera again!
Emily McMahon, Gloucestershire
Thank you for bring out the spare battery charger really saved the day and really appreciated!
Chris Brooks, West Sussex
Hireacamera were extremely professional and helpful and I very much liked the family feel of the company. The signed thank you, the lollipop & the customer service. All brilliant.
Benjamin William Seale, London
I hired a camera a couple of weeks ago to photograph a wedding. The entire process from start to finish was extremely user-friendly. I dealt with a lady named Kirsty who was able to assist with my every need and even took the time to make special arrangements for the carriage to the Isle of Man. Whenever I telephoned your office the response was polite, professional and knowledgeable. If only all customer service departments were as helpful as yours!
Clare Rogerson, Isle of Man
Thank you to your extremely helpful staff in guiding this novice to the right kit.
Graham Wilcox, Essex
HireACamera were brilliant at coming to my aid at very short notice after my Canon 5DMK2 developed a fault. I was very satisfied with the service from start to finish.
Allan Sizer, North Yorkshire
April 2014
Very happy with everything ,from staff to goods
Judith Snaith, Northumberland
None, it was a perfect service, had the equipment required and made hiring it straight forward. thanks.
Andrew Kemp, Surrey
I thought the sweet in the box was a really nice touch.
Lewis Bennett, East Sussex
Probably something you can take up with UPS, but I don't want to stay in all day just for the pick up. I guess my other option is to take it to the depot bit this is some distance from me.
Stephen Memmott, South Yorkshire
This is the first time I have hired a lens and it was so, so easy. I wish I had found you guys years back!
Brian Battensby, Aberdeenshire
The whole service from delivery to pick up of the camera we hired has been excellent. Queries and telephone enquiries were really prompt too. I would definitely recommend and use Hire Camera again.
Kareem Tamam, Middlesex
Always easy to work with, delivery and pick up smooth and equipment in perfect condition.
Sara Strickland, Somerset
Everything about hireacamera is superb, from products to customer service everything is of the highest quality.
Hazel Meeks, Buckinghamshire
I had trouble with the availability section of the website, I received lots of emails but had to click on buttons multiple times for it to register on screen that I wanted to proceed. I did nearly give up but your prices are competitive. Customer service was great and everyone has been very friendly on the phone and really helpful.
Catherine Candlin, North Yorkshire
The service was excellent and staff were very friendly and helpful. I would definitely use hireacamera again.
Simon Dixon,
Good service all round.
Jordan Brindle, West Sussex
March 2014
An availability graphic for each item, without having to go through the booking system to find you don't have it available.
Jason Gairn, Suffolk
I was confused by the pick up email as the text in block letters at the top of the email said "Courier pickup 06 March 2015" and the 6th of march was todays date. After phoning I realised that the 6th of march was just part of the email - not the pick up date. It may be better to move the current date elsewhere on the email.. The only complaint was the amount of dust in the viewfinder of the 6D camera - it didn't affect the pictures but took a while to ignore. Otherwise very good service - I will definitely recommend and use again..
Tim Parkin, East Yorkshire
Some of the questions in this survey were not relevant to my rental. A N/A option would solve this. Excellent service overall and lovely people to deal with over the phone.
Jon Sanders, Berkshire
Great service. Kirsty was particularly helpful with debit card issues. I'll be back!
Warren Dudley, East Sussex
Great experience as always! Would do again in a heartbeat!
Alex Cameron, Suffolk
It wasn't stated to me, until staff called about UPS picking up item, that I could drop off package in a local store. I had to get somebody to stay in the house waiting for UPS all day until we ended up finding out we could drop it off ourselves. This information would be beneficial when arranging the pick up. It was perfect experience. Staff were lovely and personable and made the whole process an enjoyable one.
Jonathan Treherne, Merseyside
Efficient, polite and never let me down. Great service.
Digby, London
An absolutely first class, and very friendly, professional service throughout. You couldn't have made this easier.
Dave Wilson, Kent
Excellent service, would fully recommend
Tara Clark, Unique Images, Nottinghamshire
Perhaps an option for emergency delivery in a worst case scenario. I understand this is a rare scenario, but it would be a step above other hire companies if you can guarantee delivery. The level of service was fantastic, and despite not receiving our gear on time, Hireacamera were very flexible on options to us.
Note from Hireacamera - we have been know to jump in a car on occasion and would have done so had you not come over to us!
Tom Hutley, Hertfordshire
Great to have a really good hire company so local to me in Sussex.
Chris Kentish, East Sussex
To have an availability calendar visible would be brilliant so you can sort out a hire quicker. I found that the two cameras I wanted wasn't available before the weekend but was from Monday--just would have saved some time if I could have seen a calendar that had dates 'greyed out'.
Note from Hireacamera - It's coming!
Dale Payne, West Sussex
How about offering a Saturday delivery option - if hiring for a Tuesday there's always a chance that something could go wrong on the Monday and you don't have any escape route...
Note from Hireacamera - Adrian, you know we'd always jump in the car!
Adrian Cubitt, Berkshire
Excellent all round service by friendly helpful staff.
Stephen Wheawall, Staffordshire
Absolutely fantastic, blown away by the customer service! So rare to find such good service, especially with no face to face interaction. Will be returning for every hire from now on!
Nathan Thomas, Hertfordshire
Fantastic service all round. Equipment in excellent working order, friendly staff and great communications. Will not hesitate to use again.
Tom Waddington,
Reduce the cost of courier ;-)
Michael Lovemore, Oxfordshire
February 2014
No - you guys are great!
Jonathan Jewell, Red and Green Marketing Ltd, Kent
Very good service and friendly informed staff.
James Poole, Leicestershire
Always reliable, helpful and at the right price. Wouldn't use anyone else.
David Lamb, London
The service has been very smooth and affordable, your in house staff very helpful.
Nick Cooke, London
What a great decision it was to hire a camera & lens instead of buying: the ideal approach for unusual situations. All backed up by very helpful staff, efficient service & a fair price. I had no hesitation in recommending you to others on my trip who had never considered hiring before.
Justin Douglas, Hertfordshire
This was my first time using a camera hire service and I was very impressed with the service and efficiency of the staff, as well as the actual products. I will definitely use again.
Sam Yardley, Kent
January 2014
Nothing to improve, spot on service. Can't ask for more really
Ray Aamir, West Midlands
I was just a little bit confused by the price jump on courier costs when I added duplicated one item but otherwise great service and would use again.
Rhowena MacCuish, London
Outstanding service, hard to improve as I have had no problems whatsoever
Gary Moseley, Leicestershire
Two minor points. Firstly, when I placed the original order I asked if I could pay the deposit on a different card from that which I paid for the hire (some weeks before the actual hire). I was under the impression that someone was going to contact me and take the preferred card details, but they didn't and the deposit amount was deducted from the original card. The only other minor point and why I reduced my score on the condition of equipment was that one of the cameras had a lens hood that couldn't be removed as the screw was missing. Other than that great service.
Kevin Cook, Essex
Latch on tripod was broken but otherwise excellent service!
Charlie Ellington, Norfolk
As far as this survey is concerned you might want to add another field for something like 'not applicable to me' (for example i didn't use the courier service, so can't really comment on that. I couldn't fault the service I received. It was first class. Thank you for your help.
Michael Hayes, Kent
The only comment is that your website could be a bit faster - other than that really, really good
Jamie Blagden, Middlesex
I actually had an issue with late delivery, but the customer service never faulted and infact I was granted store credit. Literally cannot complain.
Andrew Grayshon, London
First class service, definitely be using again
Chris Grout-Smith, West Sussex
Thank you for such an easy transaction, the person I dealt with was excellent and the whole service one of my best experiences ever..i will be using you again and advising others of your service.
Pete Gypps, Hitchin I T Services, Hertfordshire
I've only marked down as the Zoom h4n I hired was a bit scratched and marked, also the icons on the buttons has worn off which meant having to take the instructions with me, this did not affect the operation of the equipment though. The Sony 77 lav mic I hired was in great condition. Customer service is obviously top of the list for Hireacamera, I rarely receive such an approachable and personal customer service. It's a total deal clincher and will make me hire again in the future.
Tom Gruitt, Cornwall
Great service even during the Christmas period you were able to arrange hire and short notice - thank you
Jessica Mullan, Middlesex
Very proactive even when the courier was an hour late the customer services contacted me to tell me rather than waiting for me to ring them. Taking into account it was quite possibly an extremely for both them and the couriers (The lens was delivered on 16th December) this wasn't an issue though.
Darrell Jordan, Buckinghamshire
As ever, a brilliant service.
Martyn Greswolde, Greswolde Photography, West Midlands
Fantastic service, really pleased with my experience, would highly recommend.
Catriona Scott, Angus
Great as always, delay in collection but I only confirmed on morning of collection
Jason Cotton, Durham
I have hired from you on behalf of several clients and will do so again I have no complaints at all
Nick Robbins, Gloucestershire
Guy's I have nothing to complain about. If only everyone ran a business as well as you do I'd be a happy man. keep up the great work....
Paul Johnson, Dorset
Excellent service every time
Maurice Ward, Conwy
Faultless service, very impressed. Would definitely use again
Dan Minto, Wales
Second time using the service. Have stopped myself from buying high end lenses and will use your site when I need them. Was particularly pleased to receive it one day sooner at no extra charge and your Christmas deal is awesome! Thank you :)
Mohammed Khankhara, London
I always know that I'll get a reliable service from Hire a Camera, so I never use any other hire company. The staff are friendly, professional and knowledgable and the equipment is always in perfect condition. Laura Babb www.babbphoto.com
Laura Babb, Essex
Pretty good service and nice staff. Thanks!
Struan Wallace, How2 Productions, Essex
I was surprised by the amount charged for insurance and understand that it was for a longer period than the 1 day hire but it should be clearer in the promotion of the offer.Note from Hireacamera - really sorry, our hands are tied with the insurance charge as we see none of it. Hoping to change things in the Spring. We did try and point out in all bumpf that normal courier and insurance charges would apply.
Andrew Swan, Snowspond Ltd, Warwickshire
Sadly there were no sweets enclosed this year though that may be due to the fact you were all incredibly busy!
Note from Hireacamera - Tut, tut, tut. Shall go and flog the dispatch department and see if we can't make up for it :-)
Andrew Duffy, South Yorkshire
Brilliant service, highly recommended
George Jozwiak, Essex
Great experience as always. Really friendly and easy to deal with. Good communications by phone and email. Loved the chocolate !!
Doug Howell, Howell Photography, Cambridgeshire
Some couriers give a one hour delivery window on the morning of delivery this does help not having to someone hang around all day, Interlink do this (Sim2000 use them for print and album deliveries) really helpful and usually accurate timekeeping.
Note from Hireacamera - Sadly Interlink do not like parcels that are not square (i.e. boxes)! They terminated our account last year as they cannot handle Pelicases. Somewhat annoying.
Adrian Pope, London
December 2013
Excellent as always!
Paul Hackett, Dorset
It appears I always have to call to check if order has been approved and make payment when order is placed online. Is there anyway this can be done differently. Thanks for a brilliant service.Note from Hireacamera - This will all be changing in a few months' time once our new website and booking system is in place (along with a great number of other improvements!)
Samuel Addo-Debrah, Hertfordshire
Been using you for 2 1/2 years now & I just love dealing with you all. Good advice, Great products & service etc. I just can not fault you as a company. Even love getting a free lolly pop too.
Malcolm Pass, Devon
Excellent service - Every hire is like a walk in Santa's Grotto... Forget the Lolipop - go for Haribo.
Adrian Cubitt, ATV Productions Limited, Berkshire
The service from Hire a Camera is excellent, although the courier delivery and collection was late
Samantha Chippington, London
I went via a few local camera hire companies and they were no near as far as technical expertise is involved and the value for money is second to none.
Paul Cliff, West Midlands
November 2013
Excellent service; prompt delivery; simple to use equipment
Alistair Roberts, Haselton Solutions Ltd, Gloucestershire
Once again, an easy and simple service supplying every I need for a one day shoot! The flexibility of using different equipment from hireacamera means I always have the right gear for the right job and no big stock of devaluing equipment. Thanks again.
Charlie Ellington, Norfolk
Availability of Nikon D800. Additional units would be useful as this is a very popular item.
John Hallett-Jones,
Excellent service and prices - will use again.
Ben Smith, Suffolk
Ciara was top notch in helping out make the needed plans! Many thanks to her.
Byron Thomas,
I am a fairly new photographer and I hired a high-end lens to take on our day trek up Scafell Pike, the tallest mountain in England. From start to finish, the hire was as painless as possible (unlike the mountain climb!), even getting the lens to me one day before I set off at no extra cost so I could be sure to receive the lens on time and ensure it was working. That is the hallmark of great customer service - putting the customer first. Thank you! Now, if only you had DSLR backpacks for hire... :)
Mohammed Khankhara, London
Renting equipment from Hireacamera is always a wonderful experience. I find the website fantastic (and much faster, following its recent overhaul), the staff extremely helpful, and the products in well packaged, and in very good condition.
Sam Nesbitt,
Perhaps have a section on your site where you enter your camera requirements e.g. indoor presentation, wedding, outdoor event etc. and you are given suggestions as to which camera would best suit your needs.
Daniel Wilkins, Kent
A more definite collection time.
Note from Hireacamera - Thankfully now we have UPS Access Points, there is never a need to wait in for collection as with nearly 5000 Points in the UK, there is usually one close by you can drop the equipment into.
Paul Daley, Buckinghamshire
I think the whole idea is fantastic. As a first time user I did find think it was difficult and a very time consuming process, but I am hoping that next time I wont have to go through it again. All in all a very good service, once I had gone through the set up.
Kirsty Clarke, Lancashire
Really glad we found you, kit was excellent standard and helped filming run smoothly. Just a couple of issues with 'straps on bags' not being right on delivery but we reported as we checked and so caused no hassle. For a small production company that's growing, access to industry standard kit through hireacamera made a real difference to the production values and efficient running of our filming. Would recommend hireacamera again.
Julia Thompson, Lincolnshire
I cannot add anything. Your customer service is excellent. Just keep the human touch; it is better than automation any day!
Paula Brown, Essex
Michael Feldman, London
Awesome service, thanks.
Adam Nicholas, Cambridgshire
Pretty much impeccable again from start to finish.
Alex Mason, Leicestershire
The products on the website are categorised in a slightly out of date fashion and could be done in a clearer way. The difference between dslr and large sensor video cameras is disappearing so having lenses and accessories in a different section is a bit annoying. Also feel perhaps lenses could be listed by lens manufacturer in addition to lens mount would be useful as it's hard to see all available lenses by manufacturer at present (esp as most lenses can be adapted for different mounts). Also responsive mobile version of site! Sorry I'm a web designer so a bit if a snob about these things, overall a great service.
Matt Burwood, Devon
Every time I use Hireacamera, the experience is wonderful! I simply cannot fault the service, or the staff.
Sam Nesbitt,
October 2013
Delivery charges do seem quite high. I appreciate it is a next day delivery service and that the equipment is of high value. It does sometimes put me off hiring the odd lens because the delivery costs make it not worth it.
Calum Field, Berkshire
Your service has always been great and even though i'v had one problem with an order I have no hesitated to come back because it was handeled professionally. Your staff are helpful and i feel as though i'm dealt with personally as opposed to just 'another renter' I was given the option to have the equipment earlier than usual this hire due to the mix up last time. This sort of response is what will keep your customers. Thank you very much. Sadly on this trip (i think i might be jinxed!) my case was lost by the airline and I was not able to use the epuipment to its full capasity but that is not anyone's fault. If i'm to be picky, I will note two things there is one lady that i've spoken with who is perhaps not quite up to the high professional standards of the others i've spoken with. In addition I've also found that a lower model camera (i believe it was the 1100D or the 50D which are lower model to the 600D) were more expensive to hire which did not appear to make sense. The lady mentioned it might be because the price had not been adjusted yet? Just something to mention. The Action Cam I hired seemed to have had the wifi password missing but again my call for assistance was handled with much urgency and we were able to retrieve it. This was very appreciated. Keep up the great work!
Heather Cooper, London
Put chocolate in the case with the lenses rather than Lollipops. The only other thing that I can think of that would make the service better would be cheaper prices!
Javier Saavedra, London
This is the second time I have used your services and the whole process has been faultless on both occasions! Thank you
Simon Chandler, Kent
Excellent service and many thanks for sending me the camera a day earlier free of charge.
Stephen O'Gorman, West Midlands
Overall very happy!
Harvey Walton, Cambridgeshire
Excellent service once again. Friendly helpful staff make the whole experience smooth and trouble free from booking to collection. I simply can't rate you guys highly enough!
Richard Cole, Devon
The only issue I have with you guys is I have missed a few emails regarding the status updates when returning items e.g. RECEIVED & UNPACKED and a few times I have been a bit worried that something has gone awol!! Apart from that everything else has ben superb!
Paul Willis, Buckinghamshire
Excellent Service
Michael Dutton, Cornwall
Great service and good prices. Web site accessory tab needs to stay in place when you click through to details of an accessory. Currently the tab de-selects and you ahve to scroll back to where you were in the list (which is long). Maybe sub-dividing the accessory list into sub-sections would help?
Dyson Wilkes, Wiltshire
Easy to navigate website backed up by very helpful and friendly staff on the telephone. How do you improve on a service that good!
Mike Blades, Surrey
It would be nice if there was instant availability information
Andrew Prescott, Gloucestershire
I thought it was brilliant. Affordable prices and brilliant customer service. Allowing me to create a professional video - WILL DEFINETLY USE AGAIN!
Hollie Cooper, Greater London
Great service - friendly, helpful staff went out of their way to ensure that equipment was delivered on time, including a day spare for contingencies. Phone and email contact very good - I was kept updated at all times. Equipment was well packed and maintained, in good condition, had been reset to defaults, batteries charged, cards blank and ready to go. Couldn't ask for more.
Nic Mullin, South Yorkshire
Everyone was very helpful. I returned the items to you offices myself because I wasn't go to be in all day for delivery. The young lady who dealt with this was very helpful and informative. Thank you to all concerned.
Tricia Ryder, West Sussex
Fantastic wee service. Will definitely use again should I ever need to order more equipment. Thanks :)
Naomi Smith, Highland
September 2013
The first two or three contacts with you were rather tortuous: the first contact was with someone who could have frankly been more helpful. I explained the nature of my home address being my billing address and my practice address being where I needed the lens delivering. She was unable to confirm exactly what documentation/proof of identity I actually needed to send but claimed the "accounts department" would determine this. She wouldn't however put me through to "accounts" leaving me in a rather "Catch 22" situation. After scanning all manner of documents and submitting them, there was still seemingly no clarity as to whether I'd sent satisfactory evidence. As the process moved on, by around the third or fourth conversation, I spoke to someone much more helpful and understanding. In the end, you sent the day a day earlier than necessary to ensure it arrived in time and from the moment I was told you'd do that at no extra cost, the experience turned round entirely. I had however reached the point where I was going to give up and go back to lensesforhire.co.uk who I've had no problem with before. The problems were however totally redeemed and the final transaction was efficient and smooth. It would have been perfect if you'd just had both items I wanted. Many thanks.
Chris Oxley, Leics
From start to finish this as my first hire experience of camera equipment could not have been smoother. Staff responded to all questions and the equipment was top quality in high quality's transport gear. Look forward to working with you in the future.
Mike Teinert, Cheshire
I've used Hirecamera several times, never had a problem. You're staff are polite and helpful, the service is prompt and professional. I've recommended you at every opportunity.
Adam Edgerley, Caerdydd
No emails were recieved confirming delivery or collection, so I called customer services (must have been a fault, as normally comms are excellent!)
Simon Martindale, Cheshire
Very well organised and great customer service
Alfie Wakelin, Surrey
Simply thank you for a very good and efficient service! Great company.
Chris Cowcher, Gloucestershire
Great Service as always, Staff very friendly and helpful and sorted the problem with the delivery I had. Gear in a great condition, no problems. Will be back again!
Mark Gallagher, Hampshire
If there are any marks or scratches on the equipment to include this in the packaging so the customer knows of the pre-existing condition of the equipment he/she has hired.
Daniel Franks, Greater Manchester
An overall excellent service allowing me to use lenses I wouldn't normally have in my bag. I will definitely use again and would happily recommend the site to others.
Les Commons, Kent
A first class, professional and friendly service from ordering to collection.
Michael Field, Caerdydd
August 2013
As I am not a professional film maker I wasn't totally sure which Video camera to order, but wanted a professional look to my wedding video. I called the Customer support and spoke to Nina, she was incredibly helpful and assesed my goals before fully explaining my options and hiring me two of the best camera's for what I needed. The camera was very easy to use but also a professional quality unit. Lastly the gesture of good will that Nina did for me was incredibly kind, as it was video camera's for our wedding she made sure they were delivered the day before to make sure there were no issues with the camera's and also giving us an extra day to learn the functions on each camera. I can't praise you enough guys!! The only thing i have marked down, is that as I didn't know what to look for it was difficult to find what I wanted on the website, so maybe something on there that you can fill in to say what your looking for, and then it would give you a recomendation of three products/services that you offer... I have plenty of ideas for this so please let me know if you need any more info? But so so happy with the service and will use you again, thanks!
Sam Wren, Buckinghamshire
Fantastic service, ordered at 3.30pm and received goods at 10am next day. Whole process is so easy, thanks
Gary Moseley, Leicestershire
Excellent service over all, I'm in Scotland and extra effort was made to make sure I had the equipment on time.
Kenneth Clarke, East Ayrshire
A painless and reliable service as always.
Will Layzell, London
Everytime I hire equipment the service is fantastic. Fast, efficient, friendly and affordable. What more could you want!
Hazel Meeks, Oxfordshire
Excellent service , will use again as and when the need arrives
John Davies, Hadleigh (2010) Ltd, East Sussex
Would like to thank Nina and Co for being super helpful as it was my first hire - first of many in the future!!!
Charlie Penwarden,
The shoulder strap for the Nikon D700 I borrowed, was a bit worn at the ends, so fitting it on the camera was really tedious. Maybe get a new one.
Justin Brown, West Midlands
Just a quick thank you to Amy who advised me re which camcorder to hire: she picked the perfect one! Every aspect of your hire service was excellent - totally seamless!
Tony Levy, Surrey
Not really. Happy as it is.
John Rigby, South Yorkshire
Usual excellent service
Maurice Ward, Conwy
Since using hireacamera I've only positive things to say. keep up the good work
Paul Johnson, Dorset
The service that you provide is excellent. The staff are very friendly and helpful. It was a pleasure doing business with you and look forward to doing so again. Thank you.
Colin Moxey, Roxburghshire
As always great service!
Simon Martindale, Cheshire
Just excellent service, even with the mishap of my missing payment card. Big thanks again to Guy and Ciara for all your help.
Paul Handzel, Buckinghamshire
It was a very easy process to hire the lens. Very helpful staff and a reliable courier service made the experience a breeze!
Simon Toller, Orange Press Ltd, Surrey
July 2013
An absolutely outstanding service. The delivery and pick-up service is very smooth and incredibly useful. Staff are very helpful and friendly. A pleasure to hire!
Will Layzell, London
The overall service of the prduct and the HireaCamera team was excellent. But Please find a better Deliviery / collection group other than UPS Not that impressive.
Martin Holt, Renfrewshire
Absolutely first class service. Managed to get some good photos with the lens I hired. Will be hiring again next year.
Martin Smith, Kent
Each person that I've dealt with has been helpful, knowledgeable, polite and friendly. I have never experienced anything wrong with any of the orders placed. Please continue as you are!
Claire Doherty, Essex
I was very impressed with the service provided, especially in terms of communication! If possible, it would be great if the 1x1 LED lights came with a swivel frame, so that they could be fixed to the light stands and then angled, to get the desired lighting effect. Overall great job guys!
Douglas Benge, East Sussex
Highly recommended, equipment is always ready to work, super fast delivery.
Equine Events, Kent
Superb equipment and service, cannot fault in any way - thank you and well done!
Sue Gradon, Devon
Just continue what you are doing - I have no complaints
Kevin Pert, Kent
A pleasure to deal with. The staff are very helpful, I would recommend hireacamera every time.
Nick Wainwright, Suffolk
Amy was really helpful as i didn't really know what I was looking for. She is an asset to the team.
Jody Tavender, Surrey
Had to wait in from 9am until past 5pm for the camera to be collected. Would be nice to have some idea of collection time.
Note from Hireacamera - Thankfully you are now able to drop off at any one of UPS's access points so waiting in is no longer necessary.
James Parsons, South Yorkshire
Excellent staff, friendly, helpful and prompt with replying. 10 out of 10
Pauline Corrrigan, County Fermanagh
Just that again, every aspect of your service was exceptional. Thank you.
Michael Humpherson, Hertfordshire
I had left my booking till the very last minute. but the crew still gave excellent service. thank you
John Shaw, West Midlands
Overall a fantastic service from very helpful staff. Delivery was made a day earlier than I asked which gave me some extra reassurance as the wedding I was filming was quite an early start(plus it gave me a chance to try out the camcorders and get used to the shoulder mount style before starting a critical shooting). Thanks very much for a very professional service, I will definitely use your company should I need to hire cameras again.
James Clark, Lanarkshire
Very happy with the service and the equipment, will definitely use again. being able to collect directly from you was an added bonus.
James Young, Kent
From start to finish the experience was 5 star thank you
Rick Ogilvie, West Yorkshire
Superb service how it really should be done. Everything was so effortless and seamless. It really was a pleasure to do business with you and would highly recommend you in the future
Mark Wilson, Herts
I can't recommend hireacamera highly enough, the quality of the service, equipment coupled with competitive prices just makes doing business with them a pleasure. Nice to see a web based company doing things right. Well done!
Simon Payne, Kent
Excellent and prompt service.
Neil Bellwood, West Yorkshire
If would be really useful for me if when you submit the availability request to see if equipment is there on the dates you need, you can then edit the request list before submitting for hiring. I usually have to submit several availability request in order to get what i need if the if all the equipment isn't available from my original submission. I hope that makes sense thanks James
James Cassap, Cambridgeshire
Excellent service thank you
David Blake, Oxfordshire
Staff very friendly and efficient, immediately put at ease by their professionalism.
Iain McLure, Renfrewshire
Being a first time hirer I was a bit unsure of what to expect & how easy it would be. I needn't have worried as everything went smoothly and the whole experience was problem free.It is a great way to try before you buy an expensive piece of kit and is thoroughly recommended.
Bryan Spark, Durham
How about a link to a review site featuring an in-depth review of the equipment on its page? I didn't hire the lens I wanted until I'd read Ken Rockwell's review. I know you can do your own research but an impartial review of the equipment right on the page would help.
Matthew Cooper, Norfolk
Slightly protracted issue with getting info to you, having not hired from you for a few years but once that sorted, the usual smooth service.
Phil Knox, Purple Flame Media Ltd, London
June 2013
Very prompt service, a small omission in the order was dealt with immediately.
Robin Bennett, Oxfordshire
Excellent service and very friendly people.
Ian Nancollas, Bedfordshire
There were two things that will make me only ever use/recommend hireacamera.com for future camera hiring needs. The first was Amy, who was fantastic at running me through the whole hiring process and incredibly easy to deal with - I hate talking to people on the phone but Amy was exceptionally professional and happy - a very rare combination. The second was the unexpected packet of Love Hearts that arrived with the delivery. You have no idea how happy this made me. I'm still telling people about it now. Overall it was an brilliant experience that I can't fault - the only problem I have now is that the equipment provided was so excellent that I'll probably end up buying it outright myself. Thanks for being so excellent!
Alastair Woodgate, Leicestershire
It would be good if I could see what lenses were available online rather than having to wait for an email back. I feel reluctant to check lots of lenses as there is, I presume, someone manually checking the availablity. Otherwise, an excellent service which I will continue to use in the future. Thank you, Nick Moffat
Nick Moffat, Kent
None everything is fine thank you
Judith Snaith, Northumberland
Excellent service throughout - batteries were a massive help, and the love hearts were a sweet touch!
Mark Davies, Gloucestershire
Thank you for another excellent, hassle free hiring experience!
Richard Cole, Devon
I'm impressed with the thought you put into the process - supplying charged batteries and a card meant the camera was ready to go when it arrived. Just what I needed for a last minute trip!
Marc Evans, Berkshire
Just a thanks for making the whole process nice and easy. Setting up a new account and allowing the delivery of the equipment to a different address. Special thanks to Amy
Ian Astles, Surrey
Excellent service during every step of the hiring process, keep up the great work!
Richard Cole, Devon
Great service... First time hiring a camera and won't be the last.
Phil Green, Hampshire
No. All aspects of the service are spot-on
John Shaw, West Midlands
Great service, camera arrived on time with all the necessary leads and batteries and worked perfectly. It was also collected promptly.
Gilbert Campbell, South Ayrshire
No, everything ran very smoothly
Trevor Bradley, Surrey
Very impressed with the service you guys offered, and thanks for being flexible with drop off times. will definitely be using again.
Andrew Conway, Essex
I really enjoyed the friendly and genuine service over the phone, and the efficient system. As a suggestion it would be nice if microphones came (with the XF100 kit in my case) with a 'dead cat' –? I didn't see that on the accessories list either. Would be happy to pay a couple of pounds more for that as an accessory if need be. My only niggle would be waiting all day (at home, being self-employed) for the pickup courier; it would be good to have a way to determine roughly when the pickup is so I could've left the house before 6pm on the sunniest day of the week! But all in all a good rental experience and I will definitely be using you again.
Bryce Groves, London
Hire-a-Camera is a reliable, friendly and efficient company. I feel completely confident in using them on important assignments and will consider using them just for fun! I would fully recommend them. Cecilia
Cecilia Miles, Wiltshire
Excellent customer service, very accommodating and helpful.
Chris Bowman, Devon
Despite bizarre interrogation when setting-up the account, the service was exemplary. I will recommend it highly.
Howard Sherwood, Oxfordshire
May 2013
Overall very satisfied customer. On the site there is a period of time when an order is no longer a future order but does not show up in order history. That gives the impression that the order is lost.
John Leslie, Surrey
Just to say, another excellent service as I have received over the last couple of years.
Kevin Pert, Kent
Hi there, I think the copy on some of your pages/emails could be clearer. For example - when sent an email about collection it mentioned calling before 10.30am, but did not specify which day (ie day email received or day of collection). Also I found the website a bit 'circular' - I went round and round it before realising I needed to do lots of the admin on the 'phone. I think you could spell out the steps required to hire kit a little clearer - it wasn't intuitive to a web-savvy user like myself. Suspect other may struggle too. Your staff are great though and it's a great service - ta!
Alex Edouard, Wiltshire
Keep doing what you're doing! Always my first choice.
Will Kenning, Bedfordshire
Great staff - very helpful. Like the Shooter package, maybe expand that to include more at different levels.
Gordon Frew, Buckinghamshire
Thank you soo much and you are a great team of very nice and helpful people.
Amon Sanniez, London
I was surprised at how worn the camera body I hired was, although it worked without a problem.
Damian Proctor, Hampshire
The identity checks need to take account of the online world - paper bills are a rare thing these days!
Duncan Lilly, Northamptonshire
Excellent service
Maurice Ward, Conwy
You always provide an excellent reliable service !
Carol Navis, Kent
No suggestions, it was flawless.
Gertjan Vlieghe, London
I cannot praise you guys enough! It was a thoroughly satisfying transaction from start to finish. The equipment was delivered days before the shoot and picked up days after (all to suit me!) I will not hesitate to call again ahead of my next project. Thank you all.
Des Cummings, William Grant & Sons Ltd, Lanarkshire
When the courier arrived, he knocked VERY gently on the door. I was in, with no music on, and I didn't hear the door. He then assumed I was out and left. Luckily, I managed to talk to the depot, who in turn spoke to the driver and asked him to return.
Sam Nesbitt, Kent
The ease of use, quality of the equipment and service you get from Hire A Camera keeps me coming back.
Nathan Targett, Surrey
Maybe you need to do a pro site. It does feel as though I'm hiring from a company that deals more with the amateur market, no disrespect to that. If you give a price, that should be the price. I don't mind the extra discount but I prefer to know from the start how much something will cost. Show availability on the web page. Your web page model is very out dated. Somebody needs to go on a course to sort out the foam inserts in your Pelicases. Other ancillary equipment (chargers etc) should be in foam bags. Hope you don't mind these comments but you did ask...
Duncan Say, Essex
Great service and company. Thank you
Cristina Burns, Suffolk
You supplied a jack to XLR cable so that I could use the ECM77 with 5Dmkiii but unfortunately it was the wrong one i.e. You supplied male to male. I realize that was supplied as a favour so it's not a problem but you might want to consider this in future. Thanks. Overall I'm really happy with the service I receive from Hireacamera and never see the need to look elsewhere for my kit hire.
Michael Lovemore, Oxfordshire
Excellent service, would use again
Ian Pawson, Lancashire
Excellent quality of advice up to the point of hire, excellent equipment and first class delivery and pickup service. It would be useful for you to have Macs in the office too - I was trying to get some technical support for using a mac with the Canon XA10 and the guy I spoke to was only able to provide limited support because he didn't have access to one. We were ultimately able to deal with my query, but more by luck and the fact that it was fairly basic. Overall, a good service, and I'd be happy to hire equipment from you again.
Alex Saville, Hertfordshire
Fantastic service. The staff were really helpful and dealt with everything very efficiently. I shall definitely use you again.
Libby Clark, Gloucestershire
The whole experience with Hireacamera was exceptional, as I've found to be the case each time I've used them and I would definitely use them again and again. The only niggle I had was that the fluid tripod that I hired could have done with some oiling as the legs were quite dirty and consequently quite stiff to open and close
Kim Hawkins, Hertfordshire
Had some issues with UPS thinking the Pre-12 service was a standard next day. It's not the first time I've had issues with UPS so it wasn't a surprise. The office staff were on the ball and had the matter promptly rectified with UPS and the delivery was made shortly after. Equipment was in immaculate condition and was actually clean (I've rented elsewhere in the past and found myself cleaning equipment before it was usable) All in all, very happy with the service. Just wish I'd booked earlier and for longer!!
William Sinclair, Lanarkshire
Excellent service cannot fault it!
Philip Quinnell, Surrey
April 2013
The only reason I have put an above is that the tripod supplied was faulty as discussed with Tony otherwise all was perfect
Jamie Ballantyne, South Lanarkshire
Continued excellence of service. Third time hiring and very impressed throughout the whole experience, very competitive and recomended to other photographers. Well Done.
Robert Trott, Hampshire
Great service, would recommend a discount for returning customers
Note from Hireacamera - we do offer a Loyalty Scheme whereby after 5 hires, you will automatically get a 5% discount (as well as other benefits). You membership level increases by hiring more, giving you greater discounts and benefits.
Jason Cotton, Durham
Excellent service, was amazed to find the Fuji X cameras and lens for hire. Easy set of admin and all went brilliantly
Tony Tree, East Sussex
Excellent service, very straightforward.
Maurice Ward, Conwy
It's excellent, thank you!
Kasia Nowak, Dorset
Great communication and patience with us for setting up account, can't fault your service
Louise Clarkson, Plastic Pictures, East Sussex
I found the telephone response when I rang up to say that I still had the manual for Canon flashgun a bit surly and was surprised that I had to send it recorded delivery to avoid delay and not compromise my deposit. A little heavy handed. Apart from that, really great service.
Dave Wilson, Kent
Unbelievable amount of paperwork to get set up with yourselves, but hopefully that won't be the same for future rentals. Very helpful serivce from Ciara and a nice touch adding the eggs into the box for Easter.
Simon Toller, Orange Press Ltd, Surrey
Just wanted to thank you for your excellent service. It was simple, reliable and great value. The equipment was in excellent condition and your communication was spot on!
Adam Paylor, Hampshire
It would be good to be able to schedule the pick-up courier within a 2-4 hour time window, rather than having to wait all day. Otherwise all-around a very professional service.
Konrad von Szczepanski, East Sussex
Maybe suggest how to show some of the kit like the Lastolite EZYbox and what comes in the kit. Overall very happy with the rental kit and service, just slightly disappointed that I could not get the latest Canon speedlite system, and that the EZYbox kit did not have the angle bracket so you can angle the head etc.
David Stewart, Gloucestershire
Maybe pick ups on Saturdays
David Waldon, Waldon White Jones Ltd, Essex
There was a slight complication over method of payment regarding the credit card, but Hireacamera sorted this and gave me very clear instructions of what was required from me, when by and how to do it. The staff couldn't have been more helpful and the service outside of this issue was also first class. Will definitely be using them again!
John Woodward, Cambridgeshire
Very easy to talk to, happy to offer advice about choice of lens. Nothing is to much trouble
Paul Dunmall,
Fantastic service and the delivery/pickup of items was incredibly simple. The only thing I can think of to improve the service is if you were able to offer time slots for delivery/pickup too. PS Thank you for the surprise bag of cream eggs!
Charles Henderson, Colchester
Brilliant service - thank you. only thing to mention is the SB900 flash did not have it's gels with it - was it meant to?
Duncan Murray, West Midlands
Fantastic company! I have hired equipment on several occasions now, and every time the staff have been excellent and friendly in helping me with my order, and have often called me to let me know that they have offers on the equipment that will reduce the rate of hire etc. Great business. Highly recommended!
Danielle Booth, Merseyside
My only small gripe is that I hired cameras in the Summer and was under the impression that the price would go down for my second hiring, but in fact it went up slightly. We got around this by adjusting the hire dates to bring the cost down. I still feel that the cost is very reasonable
Ryan Barker, Zylo Performance, East Sussex
March 2013
High quality equipment, well packaged and dispatched very quickly. Only complication is for people like me without a landline, would be good if another source of ID could be used instead. But excellent customer service throughout the process meant everything sorted was very quickly.
Ben Galpin, London
Thanks again for wonderful service as ever.
Jonathan Tritton, Lancashire
Prompt, professional service. Highly recommended
Sam Taylor, Cambridgeshire
Free champagne with every order?
Lee Walker, Kent
Thanks for the chocolate. Excellent customer service, and enjoyed having the lens.
Anne Frid, Norfolk
There seem to be some problems with the basket when trying to add multiples of the same item, as I kept getting quotations for fewer camcorders than had been added to my basket - might be worth looking into. Otherwise the hire process was flawless as always - I'm already prcing up the kit for next year's hire!
Liam Edgeley, Merseyside
I was let down at the last minute by another company, but at 4:51pm, you guys came to the rescue!
Nick Rolfe, West Sussex
Really impressed with this service. To be 100% honest I was a little worried and thought the website was not genuine at first as all seemed so good! You might want to put some sort of padlock logo or something? But the staff service, product and website functionality and quality was more than excellent!
Joe Wood, Surrey
Keep doing what you do, as you are tops at it. I can't fault customer service, quality of equipment and even the courier service
Paul Bishop, Hampshire
Possibly try to simplify the initial first rental process in terms of references etc, it was a painful process initially but once set up works well for return business.
Steven Comber, East Sussex
February 2013
Morning or afternoon collection would be helpful but otherwise great service.
Rachel Ennis,
Yes, we have our own insurance so paying a ?1000+ deposit seems excessive. We understand the need from your end, but as a reputable customer, we would like to explore paying on invoice in future if this is an option?
Peter Linnemann, Kinura Ltd, Essex
I didn't realise that SWPP members received discounts (I read this in Imagemaker magazine after hiring).
Anesta Broad, Essex
Excellent service! Very helpful staff. Just one thought, the collection service could be improved if it was between set hours rather than any time during the day.
Homayon Zeary, London
Can't think of anything that will improve it. Customer Service was brilliant, the equipment was supplied with a good range of accessories all safely wrapped up in a pelicase. Couldn't fault it if I tried!
Richard Lisle, Oxfordshire
Collection time not specified. Left to any time during the day which could have been very inconvenient.
Chris Lynn, Lincolnshire
Service as good as ever, kit always arrives good condition, everything there.
Clive Worden, Atmospheres Ltd, Leicestershire
This was my second hire and the service was exceptional just as it was first time around.
Stuart Kerr, Surrey
For me the service was spot on. I had a few issues with not having the correct paper work as it was my first hire, and the staff were very patient and super helpful. I was also hiring on short notice and they did everything they could to help me out. I received everything I needed in time for my shoot. I really appreciate everything the staff did for me.
Kristiann Pirotta, London
Keep up the good work. The only way to evaluate a new camera is to hire it and use it. A lot of online reviews can be very misleading and even inaccurate.
Peter Rowlands, Devon
The sign up process is fairly painful - once that's streamlined somehow it would be better. Flightcases etc & packaging all v good and well thought out. Sweeties were a nice touch :) Not quite sure why I had to confirm the return courier twice - i.e once online and then once ringing?
Tom King, Oxon
A fantastic service, very well organised
Paul Cunningham, Lincolnshire
Just keep doing what you
Gerald Bowness, Cumbria
Excellent service and customer service, wouldn't hesitate in recommending you to colleagues.
Chris Ferris, Amdocs UK Ltd, Berkshire
There aren't many places around that I would expect to have the high level of service and standards Hire A Camera do. I hired a D600, Sigma 15mm fish eye and Zoom H4N recorder for a wedding I shot down in the New Forest (over 200 miles from me) and they had no problem delivering to my second shooters address near the venue as I'd be driving that day. They even sent it out a day early at no extra cost so that we could make sure everything was OK before the wedding in case something wasn't right. I will continue to recommend Hire a Camera and use them where I need them.
David Portass, Big Dave Photography, Derbyshire
Very happy with the service so far. Good quality equipment, friendly staff, courier great, easy. However, it would be good to hire the offers such us January Blues and 2*1 online rather than over the phone.
Oliver Rivero-Arias, Oxfordshire
Package looked and felt very professional. I wanted delivery to my office which was against your normal procedure but you were able to make the exception without fuss. Generally a very favourable impression of your company and I would certainly use you again.
Roger Berry, Bridgend
Package looked and felt very professional. I wanted delivery to my office which was against your normal procedure but you were able to make the exception without fuss. Generally a very favourable impression of your company and I would certainly use you again.
Roger Berry, Bridgend
Really excellent service. Very thorough and well organised. The C100 was a joy to use except in bright light where the LCD is almost unusable, ideally you need some kind of loupe system with it for it to be workable.
Terry Wilson, London
Great service, gear and staff
Liz Stevenson, Surrey
January 2013
Only a small thing, but if you're not able to enclose a manual, a link on the product page to an online one would be helpful.
Tim Hill, Staffordshire
It was interesting that on this occassion, even though I was only hiring for a Tuesday, you were keen to deliver my hire on the previous Thursday at no extra charge. Conversely, when I have asked for a Monday hire in the past, I have generally had to pay slightly more for the hire to include the weekend as well. The same hire effectively, but different costs. I appreciate your emphasis on making sure the delivery gets to me but why can't I pay for just one day when I hire for a Monday use?
Simon Hagan, Cambridgeshire
The phone staff were excellent and very helpful!
Alex Jones, Vale of Glamorgan
A fantastic service, excellent equipment and faultless customer service
Pete German, Hampshire
Hire collection; packaging provision excellent, but on the day of collection, it would be better to receive an hour slot text (as with delivery) to plan day around.
Tracey Robertson, Berkshire
Just keep up the good work. Your Christmas / New Year deal was excellent value.
Michael Mariner, Surrey
Top notch customer service. The friendliness, professionalism and knowledge of every person I spoke to from hireacamera was refreshing and reassuring from inquiring to hiring to sorting out return.
Oli Mival, Midlothian
Great service
Francois Boutemy, London
I would recommend your service, and the chocolates were a very nice touch.
Roger Mouland, East Sussex
Great service at its best!
Oliver Rivero-Arias, Oxfordshire
Great service, start to finish, very easy and very helpful customer service. Will use again without any hesitations!!
Mark Gallagher, Hampshire
Hire-a-camera is an excellent company to deal with. I will not hesitate to use them in the future.
Another smooth hire..cheers!
Mark Dodd, 1080 Film and Television Ltd, Norfolk
A professional service for a professional user. I only use, and only reccomend HireACamera.com
Paul Genge, Oxfordshire
A professional service for a professional user. I only use, and only reccomend HireACamera.com
Paul Genge, Oxfordshire
The initial sign up process is difficult.
Jeff Smith, Hertfordshire
As a new customer, it all went easily, and I am sre it will be even easier next time.
Rob Bennett, Cameras4Tv, Oxfordshire
No. The friendly and professional service provided both on the phone and by subsequent emails made my experience of hiring lenses through your Company a real pleasure. I have enjoyed photography as a hobby for many years but have never hired lenses before. I would certainly recommend the Hireacamera experience to other people. Thank You.
Christopher Soar, Surrey
* Real time availability check * Simplifying hire process for different employees of same company to use one account
Steve Fisher, Hertfordshire
Excellent service always , Hireacamera always deliver and provide a friendly and professional service
Tony Slater, Hertfordshire
A great service all round, very friendly and helpful staff that are knowledgable in the equipment they offer.
Paul Terry, West Sussex
Fantastic customer service, very friendly and helpful, responded to my needs very quickly.
Paul Ottey, Staffordshire
Being able to filter lenses by full frame compatibility would be nice. Anyone of hireacamera I have ever spoken, emailed and twittered to has been friendly, cheerful and helpful. Thank you.
Beatrix Fuhrmann, London
Just want to say how efficient and friendly your service was; especially Ciara who helped me over the phone get exactly what I was looking for. I will definitely be recommending it to others. Thanks.
Zander Weaver, West Midlands
Friendly easy transaction, thank you, very good to communicate with normal non corporate sounding people.
Adrian Pope, London
December 2012
HireaCamera offers great service and was prepared to go the extra mile for me. I will definitely recommend their service.
Karlien Day, Wiltshire
I think the website could explain the ordering/reserving procedure more clearly.
Sally Claydon, Essex
The chocolate was a great touch. Very pleased with the service, fast and friendly even though my order was last minute. Will definately use again.
Joel Buckland, Hertfordshire
We were very impressed by the service. The whole contact with Hire a Camera was positive and helpful. We have already placed another order for a hire.
Andrew Prescott, Gloucestershire
Very impressive service, will definitely use you again.
Duncan Robb, Derbyshire
Many years I've been hiring from you excellent service that's why I come back Thanks
Gina Noonan,
November 2012
Absolutely faultless service. Fair price, good communication. I wouldnt even look elsewhere in the future I will just use you guys for all my future photographic needs!
Simon Chandler, Kent
Excellent, fast and great prices. Would definitely hire again. The only problem was I didn't want to give the camera back!!
Kat Goldin, Clackmannanshire
All good as far as I can see.
Jonathan Tritton, Lancashire
Good service, always helpful staff and very helpful when we needed the equipment on a very short notice shoot.
Pietro Rinaldi, Cambridgeshire
Your service is phenomenal. Brilliant rates, generously shipped in plenty of time, very well packed in Peli cases.
Robbie Allen, Lobster Pictures Ltd, Somerset
It was brilliant, Kirsty was extremely helpful and explained everything and it all went to plan. Thank you
Debbie Anderson-Dixon,
It would be great to return items over the weekend or not have to pay the 2 day weekend charge as the office is closed. It only causes a problem if you hire for a full day on a friday and it leaves you no choice but to hire to monday. The staff were extremely helpful and the price of hire is great. Thank you!
Phil Mant, Hampshire
Keep it up, great service, very efficient and friendly, well done
Chris Bull, Hampshire
Delivery and collection was on time and equipment was received in excellent condition. Thanks
David Hall, Maritime Foundation, Nottinghamshire
Excellent service and quality of kit as always - possibly live online availability would improve an already great service.
Paul Hackett, Dorset
Great service from everyone involved. Very friendly and helpful despite a few annoying requests on my part. Makes a great change to receive such dedicated customer service in a world too busy to care about the simple things these days!
Liam Young, London
We tried a local company for camera hire before to film an event and it was a big mess with things missing, wrong equipment and wrong information! Next time we used hireacamera.com and everything went so smoothly! The staff were really helpful and tailored everything to what we needed. The equipment was great and filming went well. Our company was very impressed and would use again. Thankyou!! Mark Pickard, Reading.
Mark Pickard, Reading
Hi, Hireacamera made the whole process very easy and efficient. Thanks a million.
Jon Fiber,
Marked delivery and collection as poor not because of timing but we had problems both times with your delivery company. Please see Gillian Jones email for full details
Derek Butler, Buckinghamshire
Friendly and helpful staff coupled with good rental rates (Especially 1 day hire!). It meant I could test out some lenses side by side - extremely helpful in helping me choose the right ones to buy.
Daniel Acharya, Surrey
I've used the service a number of times now and have been very happy to return as I can trust thr delivery and pick-up service and the flexibility. Although I was a little bothered about the new deposit system but understand why this has been adopted.Overall - excellent.
Nigel Green, Surrey
From first contact to delivery and collection hireacamera and the team were fantastic. Highly recommended.
Erin Cahill, A E S Electric Ltd, Surrey
My first time hiring a lens, and I'm grateful for your patience! Looking forward to next time.
Michael Hooper, Somerset
Very happy with all aspects of service. Team very nice to deal with and like the sweets that come with hire!
Tom Dawson, Somerset
Great service plus chocolate - no hitches whatsoever, thank you.:-)
Toulla Nicolaides, Hertfordshire
Please buy some more Canon EF-S 17-55mm lenses!
Anneka Ireland, Kent
I have used Hire a Camera for a couple of years now without any problems whatsoever. The delivery service is very reliable and prompt. Highly recommended!
Jean-Marie Salmacis, Greater Manchester
No. Service was fantastic from start to finish.
Andrew Callow, West Midlands
Staff again were excellent, friendly and very helpful. I really like using Hireacamera, its a fantastic company, I'd recommend it to anyone.
Angie Thomas, East Sussex
Excellent professional service and thankyou for the halloween chocolates!
Jo Bradbury, Greater Manchester
October 2012
Your team are fantastic
Tim Copsey, MPTYE Ltd, West Yorkshire
Updating items in the basket doesn't always refresh correctly. (When changing the quantity of an item for example.) Could not change 'first name' when trying to update the details of my account, so I had to create a new account. (Using Firefox 16.0.1) Otherwise an excellent service, already recommended to friends.
John Perrin, Kent
Some item descriptions don't totally explain what's included - FS700 for instance I seem to recall the description being different - there's no 'included' tab...
Sean Riley, Mediamaker Ltd, Nottinghamshire
Excellent service from start to finish. Easy to use and and the customer service is very professional and friendly.
Matthew Thompsom, Essex
Your team are fantastic
Tim Copsey, MPTYE Ltd, West Yorkshire
Sometimes (when under pressure/in a hurry) its easy to assume that the autoreply from an availability request is the confirmation of availability rather than what it is - acknowledgement of the request - I've assumed things are in stock before when they aren't...
Sean Riley, Mediamaker Ltd, Nottinghamshire
First class service by your front line. Incredibly rare these days, that the staff actually know what they are talking about and are very helpful.
Matthew Durrant, Hertfordshire
Incredibly professional service from start to finish. Telephone service was friendly and knowledgable. I even received the items a day early for peace of mind so I could familiarise myself with the equipment.
Laura Bartlett, Berkshire
Just wanted to say thank you all for your great customer service, I must of drove Nina mad when I kept getting the documentation wrong and then when my debit card wouldn't work I thought the order was not going to complete - haha. Nina was very helpful from start to finish, Amy sorted out the collection and Kirsty sorted out an admin error which I spotted on day of collection. Very efficient I must say wish other customer services teams were like yours. I will certainly hire another camera when the occasion comes up and I will also recommend hireacamera.com to my other photographer friends.
Darren Gulliver, London
Just a little bit messy to set everything up for our first hire.
David Savidge, Oxfordshire
Personally, this is one of the best camera hire companies I've ever come across. The staff, the service and the experience was amazing and I wouldn't change a thing!
Josh Bennett, Bedfordshire
Great service. Will hire from you again.
Tony Cheetham, London
Excellent helpful service. Why spend out on equipment when using Hireacamera.com is the answer.
Alan Miller, London
Great service - thanks
Elaine Tilling, Molar Ltd, Somerset
September 2012
Superb service only slightly let down by the City Link one which was no fault of yours. Many thanks.
David Longstaff , North Yorkshire
Thank you so much for your excellent service! It was my first time hiring a lens from you, but definitely not the last! I will be back soon, thank you
Kasia Nowak , Dorset
Just be your wonderful selves and everything will be splendid:)
Sylvie Gonera , Cambridgeshire
The whole experience was really impressive. I have to say the arranged delivery and pick up puts you above the rest and I'll definately be hiring from you again. The only thing I could say was that just a tiny bit more instruction could be given on the delivery papers on how the package up the equipment. I was not at home when it was recieved and I asked my family to ensure all was ok so it was unpacked. Nevertheless I just picked up the phone and asked what to do with the tie straps and it was fine. All worked well and people were very helpful!
Heather Cooper , London
Thank you very much, an absolutely excellent concept and service.
Jo Hulme , Lancashire
Doesn't need improving
Stuart Wilson , Kent
Pretty much faultless
James Wenman ,
I always collect and return in person, staff always friendly. Paper work completed very quicking. Will use Hire a Camera.com again
Keith Brooks , East Sussex
Fantastic service, great and friendly staff, and great payment and deposit options.
Quinn Cowper , London
Always feel like you make an effort to personalise the service- thanks
Alexander Whittle , East Sussex
Yet again great service from Hireacamera. Thank you to Nina and Amy for your help again!
Simon Martindale , Cheshire
I've marked condition of equipment' down slightly only because the camcorder I hired was covered in dust, only part that wasn't dusty was the lens. Apart from that everything else was perfect.
John Carroll , South Lanarkshire
Site and service is great. At first I though the requirements for new members was a little excessive, however I recognise it's a one off procedure. Overall great and I will be using you again!
Daniel Corns , Berkshire
First class service from first phone call to hiring of lens will highly recommend. The little touch of a chocolate was excellent, it is little touches like this that make a difference :))
Kevin Pengelly , Suffolk
Great service, fast turnaround, well maintained equipment. What more could you want?
Jim Brown , Event Engineering, Leicestershire
Excellent service from Kirsty. I called at 4pm the night before I needed the equipment, and it was there at 10am the following morning. Top service.
Duncan Stewart , West Sussex
I thought the staff were incredibly helpful, very efficient and very nice and friendly. CityLink couriers were a disaster with the driver asleep in his cab, resulting in a VERY late delivery. Would recommend not using them again. DPD Couriers were excellent on pick-up. Apart from delivery disaster the service from Hire-A-Camera was absolutely faultless. Great equipment - clean and fully functional - i'll be using you again!
William Layzell , London
Excellent staff. I actually enjoy picking up and dropping off the equipement as the crew are so friendly. If I ever have a technical issue they are incredibly helpful and always act beyond expectations to solve any issue.
Angie Thomas , East Sussex
it was only the first time that i have hired equipment. i was impressed with the service and the equipment. thankyou
John Shaw , West Midlands
Nina was exceptional! I was a real pain with my order but she stuck with me and sorted out my every need! Couldn't thank her more, couldn't ask for more, couldn't be happier!! :D
Shafiq Pradhan , Essex
The availability calendar could use a bit of improvement. For example remembering previous date searches, as checking availability of different equipment requires reselecting. This could be stored in session quite easily. A courier who can give estimation of collection time would be really helpful, so I don't have to stay in all day waiting. But I understand this may be out of your control. On the whole a top-quality experience end-to-end. Good work.
Oli Ward , Bristol
First time I'd hired a lens & was really impressed with the service, thank you for all the support you offered me.
Nick Bailey , Wiltshire
The transaction and ease of use with hire a camera is 2nd to none - 1 phone call, 1 delivery, 1 pick up - no hassle - just simple
Simon Clubb , Simon Clubb Photography Ltd, Aberdeenshire
Excellent service and pricing, would definitely use again
Andrew Cattermole , Durham
All in all a completley brilliant service, no complaints whatsoever, dont change a thing, item arriived exactly as described Thanks again
David Cooper , North Lanarkshire
It would be much easier if you could check the availabiliy of a lens immediately on the website rather than having to go through the request function.
Wayne Huzzey , Kent
Although I was happy that the camera I ordered was upgraded the lens did not come with a lens hood which was annoying as I did not have a spare that size
Lyndon Whitter , Stepping Stones Photography, Lancs
Excellent service. Have tried other hirers but have come back as service so good compared to others. More TV/ ENG style equipment would be useful although I appreciate a lot of the hire market is looking for film style video equipment...
Jonathan Tritton , Lancashire
Excellent staff. I actually enjoy picking up and dropping off the equipement as the crew are so friendly. If I ever have a technical issue they are incredibly helpful and always act beyond expectations to solve any issue.
Angie Thomas , East Sussex
Bring back the chocolate!
Karen Baldwin , KarenB Photography, Surrey
August 2012
Staff are always friendly a real pleasure to speak to.
Rocky Nila, Nila Solutions,
No comments the whole hire and customer experience with you was excellent through out. I will be hiring from you again in the future.
Paul Campbell, Devon
Usual excellent service and will continue to keep hiring from you.
Clive Worden, Atmospheres Ltd, Leicestershire
I think you have excellent service and your customer service skills are outstanding. The Ladies I speak with on the main telephone number are superbly helpful at all times...
Mitesh Limbachia, Lancashire
Literally one of the most flawless processes I've ever used in any field. Will DEFINITELY make you my regular company.
Jonathon Monk, Shropshire
The girl i spoke to from the hire desk (Amy) was very knowledgable and helpful. She gave me great advice on what to hire and explained the process very well. I'm glad i called the hire desk, as this was much better than the website
Carole Short, London
Hired Telephoto Lens for the Olympics, and like the Olympics It was Awsome. All the staff were excellent and over delivered. Great customer service team, all went like clockwork. Thanks a million, will definately use you again
Paul Eden, South Yorkshire
Very good service, Thanks!
Struan Wallace, How2 Productions, Essex
I found the process to be very efficient and well thought through. Communication throughout the process was very good, especially the reminder to book the return, followed by acknowledgment that you had received the equipment and everything was in order.
Richard Campbell, Hertfordshire
Great staff but would have liked a bit more advice being a first timer. Still better than i thought it would be thank you.
Richard Roworth, Derbyshire
Excellent service. Bailed me out as Lenses4hire let me down. Bit tricky getting the paperwork sorted but great speedy service afterwards - thanks
Andrew Bishop, Wiltshire
I was surprised to find out that the structure of the deposit/ insurance has changed. It would have been a good idea to inform customers of this change before it happened. However, the fact that the loyalty scheme rewards regular custom by removing the need for a deposit is excellent. So for me, overall WIN! :)
David Guest, Lancashire
Having the option to send the lens back youself using Royal Mail Special Delivery would be great as it means not having to wait in all day on day of collection. Or having the option to upgrade to an earlier collection.
We did consider this but as it costs ?27.50 to send back that way, we felt this was way too expensive. Interlink are trialling a timed collection service which we hope will be introduced soon. Always remember that you can always return yourself to your local depot negating the need to stay in.
Lyndsey Good, Northumberland
Friendly, knowledgeable staff. In my industry, you can't afford to be let down. You guys give me real peace of mind!
Shaun Finch, Hampshire
Great service, my first time and an excellent experience. Very glad to see commitment to Sony too. Small point, the collection address was incorrect on the dispatch confirmation. I did raise the point twice and I had to check again when you called me (very helpfully) with the collection ref. No issue, as it was all easily sorted and was probably only because you changed from CityLink to Interlink (I dropped off the goods at the depot), but maybe worth bearing in mind. Anyway, thanks for your great help and excellent service. Thanks to you, my wife had a fantastic Safari day. Definitely want to hire the big Sony 500mm too... Will definitely use you again.
Scott Druck, West Midlands
Fantastic service from beginning to end. Even suggested ways I could save money which was appreciated.The lenses were amazing, clean and well packed and the whole process was completely stress free. Loved the surprise chocolate as well! Thank you for making it so easy! The only thing I would say was that I found your return instructions not that clear. You should have a step by step card of what you should do. I thought that courier was already arranged but I'm glad that I phoned to check - as it wasn't. Just a very small gripe on an otherwise amazing service.
Thanks for the suggestion John - will look at making the process clearer
John Knight, Kent
I have used you three times now and have only managed to get my first choice of camera once.
Sorry Dylan, we try to keep a realistic amount of stock and usually as long as a reasonable warning is given, we can supply what customers have requested.
Dylan Garton, Essex
Collected the lens personnally. I hired the Sigma 120-300 F2.8 OS, excellent lense and represented good value for a specialist shoot. I will use Hireacamera again to suppliment my own kit.
Keith Brooks, East Sussex
The five times I've hired from you I have had excellent service, apart from one time, although it was sorted promptly. Top marks.
Paul Johnson, Dorset
I dont think I could improve it! the whole service was great including the manner in which you dealt with my credit card company causing a problem. I will certainly recommend you. Indeed I already have done! Thank you.
Lindsay Hodgson, Kent
Being involved in dispatch myself, I have found that DPD / interlink offer a totally timed service with 1 hour slots. This could get rid hanging around on collection day.
We've just checked with Interlink and they say that they are still trialling this on collections - as soon as it goes live, we'll be doing just that.
Joe Taylor, Kent
July 2012
Really fabulous customer service. Lovely people to deal with. Will definitely use you again.
Kerry McNair, Kent
Due to holidays there was some confusion over my order and I had to contact the centre to confirm my order then again to request a confirmation email. I was also contacted to be told that the item I had ordered had marks on the lens only to be contacted the next day to say the lens I had hired was not available but was giving me an earlier version of the lens. I put this down to staff shortages due to holidays at the time resulting in staff being moved into this department to cover. I have had no problems before so think of it as a one off.
We have to hold our hands up. We had two people off sick and yes, we did have temp cover. Really sorry about this - we've taken on another two people to ensure that it never happens again.
Lyndon Whitter, Stepping Stones Photography, Lancs
I'd like to thank you for really excellent service - it couldn't have been easier from start to finish!
Chris Pirson, West Sussex
First time I have ever hired len's and I found the whole process - electronic and by phone - first class.
Wayne Hall, Angus
Brilliant service and will be definitely using this service again in the future!
Frazer Eden, Cheshire
Carry on with keeping up with HDSLR video developments - the new cameras and all the interesting accessories etc.
Martin Jangaard, East Sussex
Excellent reliable service once again and - once i had sorted out my software issues - another successfully completed mission. Thanks for being there x
Nic Lipscombe, Hampshire
What a fantastic service. A good selection of equipment to choose from, polite and precise help from the staff and a very adaptable delivery and collection service. Thank you
Paul Smith, Essex
Excellent, I only charge ?500 for a wedding shoot so although the cost to hire the kit takes a large chunk but that is not your problem! You have very helpful staff, especially Nina, always goes the extra mile.
Matt Sims, Somerset
Brilliant and smooth as ever. But what happened to the mint chocolates in the kit box? Kill the Lollipops and bring back the chox!
Simon Hagan, Cambridgeshire
In particular, the service provided by Amy Harcourt was excellent throughout!
Jonathan Stokes, Rusticus Theatre Arts, East Riding of Yorkshire
A high quality service with exceptionally friendly staff.
Alex Matthews, Hampshire
Very difficult as it was so good.
Jon Grainge , European Photo-Books, Gloucestershire
Keep up the good work and excellent service! Will be using you again for sure!
Steve Antrobus, Herts
Make sure other hire companies perform as well as you.
Steffan Hewitt, Bedfordshire
it was a bit tricky to set up the original account - so much information required for ID
Simon Goodwin, B&R Industrial Automation Ltd, Cambridgeshire
Excellent service as always , I don't need any other rental company
Tony Slater, Hertfordshire
June 2012
Book and pay online functionality, but overall a fantastically simple and straightforward experience!
Nicola Black, Tyne and Wear
Thanks to everyone for your great service yet again!
Simon Martindale, Cheshire
We encountered our first problem with our last hire, there were no instructions and we couldn't figure out how to mount something. It wasn't a massive issue but it would have been nice to be able to get full ease of use from the equipment
Laura-May Shayler, Kent
Great service as usual, will definitely use again.
Dan Warman, East Sussex
Awesome experience! The team were incredibly helpful and bent over backwards to help.
Mark Robinson, London
Very happy with the service in general. The delivery and collection is usually very prompt.
Keshav Gadia, Surrey
I cannot fault any area. I received very good levels of service and my shoot went really well. I will most definately use again, infact I am going to book some more equipment again in August.
Mitesh Limbachia, Lancashire
Hireacamera is awesome - thank you so much for your lovely service. Speak to you again!
Jennifer Drewett , Gwenhwyfar Productions, South Glamorgan
This is my first hire from you guys, and once I had got passed all the paperwork that you guys need, the process was great. The kit arrived on time and in fantastic condition. Your staff over the phone were incredibly helpful especially when I had some unique requests. The only negative was the quite expensive delivery costs. I wanted to add a monitor to my order, but it tipped the weight to 32kg meaning the delivery costs would be ?72 so I had to go without. Looking forward to using you guys again.
Calum Field, Surrey
Excellent Service! Made shooting my first pro-wedding so much easier and gave me the confidence boost i needed, knowing I had the best gear available on the market. Have used again since and received the same great level of service. Thank You!
Ben Ewers, Oxfordshire
Nothing I can think of, just keep doing what you are do it works great.
John Holland,
Overall a truly excellent service was provided. A excellent touch was when I was contact on the monday prior to my order for the weekend. I was offered delivery on Thursday instead of Friday at no extra cost to guarantee me having the equipment. I will have no hesitation in using or recommending the company again. Truly World Class Customer service.
James Hart, Derbyshire
May 2012
I was very happy for the first time hiring a camera. Loved the swift and ease of ordering and to my suprise a lolly pop within the order... Lol. I'm very much looking forward to hire again especially those Zeiss lenses :). Thanks so much...
Jamie Hotchin Stylianou,
I found the service excellent so I really do not think you can improve on anything. I was so delighted to get to try out a Nikon D3 as I was doing a portrait session on Friday a wedding on the saturday and doing a photo shoot for my son and other mum's who have children with type 1 diabetes on the sunday. So I really got a chance to use this camera. Really want one now and will certainly hire the lens and camera again.
Jenny Potter, Sir Fynwy
Initial telephone enquiry was not responded to, but following a 2nd call everything was fine, with friendly and helpful staff. George was particularly helpful with technical advice - much needed by an amateur faced with a camera he'd not used before!
Paul Venters, Hampshire
Just wanted to say a big thank you. this was the first but possibly not the last time i wanted to hire some equipment & the whole experience was great from helping me decide what i actually needed to the delivery & collection. I wouldn't hesitate to to use you again or recommend your excellent service.
Richard Abell, DWE Innovation, West Yorkshire
My first time hiring from HireACamera and the whole experience was excellent - extremely good communication and lots of helpful useful emails reminders *with links* before and during the hire period, so i didn't actually need to remember anything! Arranging collection was a doddle and everything arrived, and was collected, on time.
Neil Richards, Orchard Digital Content Ltd, Somerset
Great service with some nice personal touches. Wouldn't go anywhere else.
Kris Kesiak , Kris Kesiak Photography, Lanarkshire
One of the best customer services I have experienced in a very long time. Very friendly, professional staff, who made the whole experience of first-time hiring easy and comfortable. Will definitely be using again. Thanks so much.
Matt Wood,
Not as happy with the new interlink collection, (city link seemed better) Great service, the email response is great. Staff are very helpful, makes my life as a wedding photographer hiring lenses a whole lot easier
Zehra Jagani, Middlesex
I put average for condition of equipment for one reason only the batterys supplied had a very bad charge rate and this was an issue for me. You should replace batteries with new ones more often. Also when I booked I wanted a 5d mk 3 or mk 2 but none where in stock. And you had almost no lenses I wanted at all. Maybe this was bad timing but could be an issue if your stock levels are low. The staff are fantastic Amy was especially helpful no issue at all with you service I would rate the service as excellent in every way. Just availability of cameras and lenses was an issue.
Sorry about the battery Anthony - we actually measure charge rates when equipment comes back and I'm not sure how that one slipped through the net. We do have a huge stock of equipment but I'm afraid an unusually busy weekend combined with only a day's notice meant we didn't have much left! If you can give us a bit more notice next time, we should have what you need!
Anthony Andrews, Surrey
Great range, service, prices and staff! Not much more to say really, first and only place I go to when I need to hireacamera
Paul Inskip, West Sussex
Fabulous customer service. Have already recommended you to a videographer and another photographer. Will definitely hire from you again. Thanks for all your help.
Kerry McNair, Kent
Excellent service and very sympathetic with the delayed instructions/cables that where left behind 9/10! :)
Dan Pickett, East Sussex
Great and friendly service, will definitely use again.
David Ring, Hampshire
All areas of your service were incredible from the website to customer service and all other elements, however the only thing I found difficult is finding a tripod - as it would be easier to find if it had an "Accessory" Tab at the top - rather than looking through the video section - as I was looking for it for my DSLR... Nothing major as I called the office and you guys were very helpful and knowledgable, Sam
Sam Wren, Buckinghamshire
Constantly fantastic & dependable service
Martyn Greswolde, Greswolde Photography, West Midlands
Excellent service - always consistent
Carol Navis, Cut Above Productions,
The staff were absolutely fantastic and were so helpful, a pleasure to deal with. Couldn't have asked for better customer service.
Laura Shawcroft, Merseyside
Excellent service, keep up the good work
Simon Furlong, Dorset
Although not a complaint to Hireacamera, the courier delivery and collection was not good. When the equipment was delivered, it came at 2pm, but when tracked online, it was showing as signed for at 11.55am. A different firm to CityLink delivered the equipment and did not ask for a signature. Not only was the equipment late delivered, there was no explanation as to why it was signed for by an unknown 3rd party. The courier was incredibly rude. The item missed its original collection due to Interlink not fitting it into their schedule. This was dealt with very promptly by Hireacamera staff :-)
Sorry about this Andrew - we have spoken to both couriers - very frustrating all round.
Andrew Deptford, Bright Spark Studios, Lincolnshire
You've seen my post on your Facebook wall. Feel free to use that on your testimonials page. A+ service.
Scott Coulter, Tyne and Wear
April 2012
You do offer an excellent service and I enjoyed doing business with you. The delivery pick up was a bit later than ideal, but on the whole I wish I had the budget to use you more often.
Nicola Barranger, Surrey
Would have been nice to have had fully charged batteries as they were only at 65% and 80% when i tried them. apart from that brilliant service
Note from Hireacamera - Sorry Stuart, the batteries were fully charged the week before and should have been checked again before dispatch - sincere apologies.
Stuart Mepham, East Sussex
I will definitely use you again, great service allround! The lollipop inside the stormcase was genius. The only thing is the time frame of collection, it would be more convenient to have a smaller time frame. It doesn't actually say the latest time something is collected. I had to call customer service to clarify that collection would happen before 5 or 6pm. Maybe a note of the time on the website would be better?
Beatrix Fuhrmann , Beatrix Fuhrmann Photography, London
Just a great, pain free process! Very friendly service
Pete Hamilton, The Magic Video Company, Hertfordshire
Slight confusion about delivery addresses, but the girls did their best to keep me informed through the day. Excellent customer service!
Andy Newbound, Worcestershire
I found the service which you provided to be excellent. I will definately be using hire a camera again!!
Michael Clough, Lancashire
I found the fact that you offered the insurance rather than a large deposit the deciding factor as too why we used your service.
Lee Morris, Coventry
Staff couldn't have been more helpful
Nigel Nudds, Norfolk
This is the first time I have hired equipment from you. While I found your system very efficient, I found the whole process of hiring from the initial selection of equipment to dispatch to be very lengthy. I appreciate your need to ensure your customers are legitimate, but the whole process of scanning ID documents, answering questions both online, and then repeated questions on the phone, to be a bit too long compared to other companies I have hired from. I was not quite sure why the follow up phone call was necessary to confirm my order. While I did find the ordering process a little tedious, I was impressed with the customer service - immensely efficient.
Hannah King, Bristol
We hired the camera for our daughters wedding and we do not think you could improve your service as it was fantastic from start to finish. I would not hesitate to recommend your services in the future to our family or friends....100% Happy..Thankyou Hireacamera team. Steven and Denise
Steven Dewsnap, Derbyshire
Hi, Great service as always, the reason that I gave you a good, is that it can be confusing hopping backwards and forwards to select camera, lens etc - you could put it in a workflow. The other thing that would be good would be packages for different things - so a portrait, wedding package etc. I'm OK when it comes to choosing stuff, but some folks might not be.
Mark Buckley, Cheshire
2nd time we've used Hire-a-Camera and service is exemplary. No fuss, no hassle and just what we needed.
Chris Fleming, Leicestershire
Collection was prompt - however the bag that is supplied is not large enough - it was only after i'd struggled for ages to put the case in the bag did I thenn think that the bag should have been sliced open and then wrapped around the case - but by then the the bag was stretched over the case - perhaps cut the return bag to save frustation ?
Paul Carpenter, Northamptonshire
The best hire company in the UK
Lee Allen, West Midlands
Really great experience in hiring from you. The kit was great, it was good value, and the entire experience was completely hassle free. Thanks!
Dave Littlechild, Oxfordshire
Very prompt service and very efficient staff
Murray Sherwood , Surrey
Excellent service all round. Kept me well informed of the progress of my order and all kit was in perfect condition.
Paul Ottey , Staffordshire
Simply outstanding service would recommend it to anyone great value for money excellent service
Ray Farrell, Farrells Photography, Lancashire
First class, from first contact to last contact thank you
Brian Carter, Hertfordshire
Found the member of staff that dealt with us, (Kat), very attentive and efficient. Because we were a first time customer, there was an issue with our delivery/billing address being different, but Kat helped find a solution. The first person I spoke to there was quite abrupt and unhelpful in finding a solution, had Kat not stepped in and talked it through, we could not have actually placed our first order, and we probably would have gone elsewhere and therefore would never have been a returning customer!
Iona Thomas, London
None, excellent service, will definitely be using again in the future.
Harry Truman, London
Good range of equipment to hire and excellent customer support and contact. I have recommended hireacamera.com to several friends and will use the service again on a regular basis.
Richard Demers, West Midlands
Everything was excellent, I will be using you again in June and July to hire the same product - hopefully it will be available in stock in these months, and I have recommended you to other pro photographers on facebook who are currently asking about hiring lenses/equipment. A* service.
Sarah McClean, Lancashire
Fantastic service although it would be nice if the courier could be more specific about the time of the collection.
Dan Warman, East Sussex
March 2012
Thanks for the chocolate. Excellent customer service, and enjoyed having the lens.
Anne Frid, Norfolk
It would be useful, that when the courier is booked for returning equipment, that a half day window for collection could be an option. I ended up waiting in all day until 3.30pm. That said, I thought the overall level of service from hire a camera was very professional and prices were competitive.
Clare Dickinson, West Yorkshire
A pleasure to do business with such a professional team! :-)
Clive Foster, Digital Video Studio Ltd, Berkshire
A very fine service
Daniel de Avila, London
The Lens hood was cracked, i suspect damaged by the courier, but when i advised this the Hireacamera staff member i spoke to was excellent. Apologetic and keen to sort out any problems this may cause.
Anthony Tapsell, Suffolk
I've used a number of companies in the past to hire camera equipment. Hireacamera are the best by a country mile. Great staff, ease of hire and good quality equipment. The only company i would ever use.
Lewis Young, Surrey
Excellent service from all your staff including Kirsty
Peter Symons, East Sussex
The only real problem I have with the service is when hiring for a Friday when I only require equipment for one day. Having to pay extra and keep it for the whole weekend makes it almost not a sensible option. Other than that, always a brilliant service and a pleasure to deal with.
Joseph Cook, Essex
Discounted package deals, ie. camera, 24-70,70-200lens + free flash incl. would be nice.
Fear not, a new website is on the way and packages will be added to that
Gary Blakelock, County Durham
Initially dissapointed with the fact that some trouble had to be gone through to obtain an extra batteries and chargers for the cameras hired. But you were able to supply our requirments and it enabled us to complete our task of filming a disabled children's charity taking these children on a skiing holiday in Italy. It was ten days that required three camera people to be working through out the day and night capturing the activities undertaken by the children and helpers. For the results visit www.katiesskitracks.org. Without the extra batteries we would have not be able to cover all the events of the week and as for some of the children it is their last chance to have a group type holiday. So thank you for supplying the extra batteries as we are proud of the footage we were able to take.
Ian Goring,
Check reliability of courier service - they failed to collect on the planned day.
Note from Hireacamera - sorry about that, we're just changing couriers so should hopefully not happen again.
Jonathan Allan, Kent
As always really helpful!
Simon Martindale, Cheshire
All staff most helpful - thank you
Pauline Hibbert, St. Annes RC School, Greater Manchester
Nothing needs improving
Jamie Thomas, Sheffield Hallam, South Yorkshire
February 2012
I can honestly say that the service I received at Hirecamera has been the most positive buying/hiring, shopping event for ages. The staff were all relaxed, friendly, confident and businesslike, and made me feel listened too. The processes of payment, delivery and collection could not have been more straightforward, and all I need to do now is hire the camera again to learn a bit more about how it works!
Mike Taylor, Berkshire
Fantastic service. Would happily use again in the future.
Kav Dadfar, London
Yes - I just want to say that there were several issues with our oder such as the camera that we had previously used had developed a fault in the meantime so were were offered another, superior camera in its place for the same price. there were also issues with our card payment that could have proved difficult but thanks to your great staff were sorted out no problem. Your staff were helpful above and beyond and their adivce was spot on. All in all well done indeed.
Gretchen Swisher, Rethink Mental Illness, London
Very helpful in hiring out equipt at short notice as a new client. Now all paperwork is done, will use again.
Peter Wood, Kent
Brilliant service, will be calling you this week to hire again
Darren Teale, Staffordshire
Overall, a very good 1st experience.
Charles Kelly, Midlothian
It would certainly be helpful to have a more specific allocated time for collection from the couriers. Otherwise, a very good service, thanks.
Pete Wigley, Carfax Media, Oxfordshire
The website works okay although some of the products were hidden away in accessories, it would be good to list all products in relevant sections as well as the current navigation.
Stephen Noyce, Southampton
Make sure you keep hold of Kat in the London office. She was brilliant, probably the best service I have ever had. She made everything easy at a stressful time. Brilliant brilliant brilliant.
Ruth Eira Jones, London
A good, fairly priced, service. Would use rather than Calumet in future, more competitively priced and flexible.
Jane Warman, Lancashire
January 2012
Excellent customer service from Kirsty. The whole process of hiring a lens was pretty painless and quick :)
Priten Sikotra, Nottinghamshire
I only used one battery, but had the impression it was not fully charged on arrival. Since I was using the mains lead anyway for downloading tapes on to a computer this was not a problem. I didn't test any of the other batteries suppled. Observation, not a complaint!
Robert Hillyard, Herts
Great service/staff. So often overlooked yet so important. Polite, knowledgeable etc
Mark Hamilton, Cheshire
I think the next time round the process will be a lot easier. I had a lot of issues getting paperwork signed by our MD and details that were requested as it was his credit card paying for it and he had to therefore sign the paperwork (this was for work use). I needed quite a quick turnaround on getting the equipment in so this was a bit of a pain and quite long winded. Understand you need to be careful about it but am sure there must be an easier and smoother way of doing this.
Matt Bement, London
Delivery costs could be a little more palatable. Excellent service though, it does add a considerable amount to a one day hire!
Mike Rump, East Sussex
We did think that there was something wrong with our kit and mentioned this on collection. We were pleased to see that hireacamera looked into our query and were quick to respond. We will use hire a camera again.
Holly Law, Nottingham
I think the service is superb and both Jane and Amy were fantastic on the phone
Allan Bulwich, Manchester
Superb service! I have already recommended you to serveral people. Thank you!
Clive Foster, Digital Video Studio Ltd, Berkshire
All the staff of Hireacamera.com are excellent! The only thing that is a little difficult to deal with is the 3rd party courier service - the driver not being able to call on collection seems odd in this day and age, and made for a bit of a tricky collection at an unusual address, which led to you not having your equipment back for another 24 hours.
Richard Stow, Unread Productions Ltd, London
The only reason I have marked down 'Prompt arrival of equipment' was due to the Christmas period and Citylink delivering after 7pm rather than before 12noon.
Robert James, Gloucestershire
The collection process is good, but the courier could be more specific with times. With a small crew, it is a loss to the workforce if one has to stay behind for a whole shooting day to wait for a courier.
Madelaine Duggan, Kent
The quick quote section of the website wasn't working when I enquired about hiring from you but apart from that everything else was great. I have sent a separate email of thanks already.
Simon Ward, Wiltshire
Very knowledgeable and pleasant staff. A professional service for a professional world we live in! No quibble, perfect.
Patrick Mills, OPM Productions, Oxford
The sweets are a nice idea!
Jeffrey Eade, London
December 2011
It was a very smooth and easy hire. The people I spoke to in the office were just the right mix of friendly and professional. And we all appreciated the christmas chocolates!
Sara Strickland, Suited & Booted Studios C I C, Somerset
Couldn't better service - excellent.
Patricia Richardson, Durham
Dealt with a lady called Amy, who was exceptional, and was very accomodating when I changed my order (several times) One parcel wasn't delivered, but they were straight on the phone to the courier to get it re-delivered.
Holly Tribe, London
Superb service with very friendly staff. Thanks for the biscuits.
Simon Churchill, Dorset
Offers or student discount would be great :)
Virginia Delgado, London
Many thanks to Kat and Amy
Kevin Sullivan, Bournemouth
November 2011
Used you for many years will use you in the future excellent service thanks.
Gina Noonan, Cheshire
Generally we were and are still very impressed with the service and support from you guys. I think CityLink let you down in that we had to chase/locate and then collect 2 of 3 items from a depot 60 miles away with our first hire because CityLink hadn't done their job properly. It was better with our second hire in that all 3 items arrived promptly. The nice treat in the package always goes down well (nice touch). Only thing I would say on a technical note re the site, I recall when you click to request/check availability from the site the items you select dont seem to stay in your 'basket' or selection. I may have done this wrong but something to test ad review perhaps. Otherwise 'BRILLIANT'!! thanks :)
Nick Prescott, Code Creative Ltd, Wiltshire
Very professional service
John Roberts, Shropshire
A really great service - couldn't fault it.
Marc Elliott, Cornwall
More specific times for collection.
Alice Morgan, Northamptonshire
You were more expensive than some of the alternatives I considered but I definitely got what I paid for.
Howie Watkins, Oxfordshire
Excellent service, great team you have there - always friendly and very helpfull. Our preferred supplier for HDV camcorders.
Matthew Misik, London
Keep up the good work.
Jeffrey Eade, London
Many thanks, impressive service. I don't drink but my wife will have the champagne!
Andy Franks, Croydon
I find your service to be fast and reliable however I think that you could stock a few more lenses as noted above.
Niikwae Kotey, Manchester
Nope, it worked pretty well.
Jon Clarke, Kent
Staff I spoke to were very pleasant and helpful. I shall certainly use your company again should the need arise.
Rex Brenan, Bedfordshire
I've used Hireacamera on many occasions over the last year and have always been pleased with your help. If you haven't had something I need in stock then your staff have always been helpful in suggesting and booking the nearest equivalent.
Andrew Swann, Kent
This is the 3rd time I have used you and each time is a great experience. I will carry on using you for all my hiring needs!
Parikshit Naker, Leicestershire
RE Q.5 - there was a checklist but no instructions. As a first-time (and amateur) user of the type of lens I hired they would have been helpful to understand the settings on the lens.
Note from Hireacamera - Point taken, we are starting to include and also put all manuals on-line.
Mark White, London
We were pleased with the service all round, there was an issue with cables and the tripod on the second hire but all was resolved well and politely- will definitely hire from you again.
Vanessa Brooks, West Yorkshire
October 2011
I must say that the whole experience was faultless.
Anthony Tapsell, Suffolk
Would be difficult/impossible to find a area for improvement
Jim Yule, West Sussex
Very friendly and helpful staff!
Natalie Griffiths, Freixenet, Berkshire
No, excellent service
Alan Gothard, Lincolnshire
Brilliant service, thank you!
Kirsty Jennings, 104 Films, South Yorkshire
Great response, good service and I will use you for us long as i possibly can as well as recomending it. Thank you for making my job so much easier. Best Pedro & Fernanda Soares
Fernanda Soares, London
The ease of collection wasnt down to hireacamera it was the courier fault not picking up on the arranged day
Ruth Norman, Bedfordshire
There is nothing else to add, service and whole experience was excellent - we would definitely recommend.
Tara Ruth, Unique Images, Nottinghamshire
Very polite staff and email instruction and communication is very good. Would hire again. Have recomended to friends also. Thank you
Saifur Rahaman, Port Talbot
Truly an excellent service. Was very impressed from start to finish. Would use again and recommend without hesitation. Thank you.
Simon Warren, Dorset
I do spend a lot of time returning the equipment to the nearest citylink depot. It would be handy to have citylink pick up the equipment but at certain times. Lets say if I need the equipment until 4pm then I'd like to be able to tell citylink not to pick it up before 4pm. Also some email newsletters with vouchers would be handy. I'd happily rent more equipment with special offers.
Rene Ehrhardt, Rene Ehrhardt, London
Only hired a filter from you on this occasion but would happily hire from you again.
Alex Holden, Icon Films, Bristol
More tightly timed courier services would make it easier for me. I find it hard to tie up the time to be there for deliveries and collections.
Carey Smith, West Sussex
I lost a lens cap which I was charged 15 for. As you can buy these from Jessops for less than 10 I felt that was abit costly - but it was my fault for losing it so cannot really complain :)
David Cousins, London
Having a availability calendar
Paul Meachen, Herts
Hire a camera are excellent, but your at the mercy of your couriers
Peter Melly, County Antrim
I just thought it was a brilliant service from beginning to end
Paul Danbury, Hertfordshire
Just great service again. Thanks.
Philip Adams, County Antrim
Maybe a bigger bag for return, appart from that (and that is such a minor issue!) I think the service is excellent
Paul Bishop, Hampshire
Very positive. The only issue was an email I received saying kit was being picked up 1 day early! But sorted in the end.
Dylan Garton, Essex
Not really. I found the level of customer service and commitment to providing the right service brilliant. Especially the chocolate included in the camera case!
Max Bilbow, Rattle Media, Yorkshire
Just that everyone I dealt with were so helpful, nothing was a problem, and helping us re-arrange the delivery day made the experience much less stressful for us, we will recommend you to anyone who is wanting to hire camera equipment.
Nicola Jarvis, Cornwall
No, great service!
Matthew Horan, Nottinghamshire
None, everything went smoothly from start to finish, thank you.
John Wakeford, Oxfordshire
September 2011
Excellent service as usual.
Andy Gamble , AVP Media Ltd, West Yorkshire
I particularly like the telesales people at hireacamera, always friendly, always trying to do their best to help. It's why I tend to phone up rather than use the website.
Phil White , MWS Media, Berkshire
Friendly staff and very pleased with overall service.
Martin Cleobury , West Midlands
Communication is absolutely first class.
Ron Lee , IOV,
As always, perfect service and product.
Stuart Wilson , Kent
My only gripe is that the lens I wanted to hire was out of stock, at least a week in advance of booking. The alternative to the lens I wanted was the only option (A Sigma 70-200 f2.8 was offered as a Canon 70-200 f2.8 wasn't in stock for the date I required). Only problem is that the lens itself was MASSIVELY inferior to the Canon item and therefore was largely useless to me on the day of the shoot. I hardly used it and ended up being a bit of a waste of money really. I wont be borrowing that lens again. But overall, the service itself was excellent. Couldn't be happier with Hireacamera. Just a shame the lens that was offered as an alternative spoilt a few things. Not Hireacamera's fault I would suggest, but a mistake I won't make again.
John Woodward , Cambridgeshire
Though I am aware that I can drop the equipment in to a city link depot, I would like the option of perhaps paying more for a more specific time slot for a pickup. 7.30am to 5.30pm is a little inconvenient.
Wai Ha Lee , Nottinghamshire
I have hired twice in the last 4 weeks and both times I have received excellent service. I have recommended you to many others. Thank you and I look forward to using you again.
Suzy Barnett , Sir Ceredigion
Despite clear product description it would have been an even better excellent customer experience would you have notifed me that the teleconverter I was renting was not compatible with the zoom I was renting at the same time. I had read the description too fast.
Sylvain Deffay , London
Service was excellent, I don't know how you could make it better!
Chris Thomson , Morayshire
I cannot think on how you could improve an existing excellent customer service. Everybody I spoke to was polite and friendly. Please do not change anything
Martin Clarke , Gloucestershire
Fine service
Mike Farmer , London
Totally excellent service as always. Only ever recommend H-a-C.
Jonny Tilney , Vale of Glamorgan
I loved the fact that the lens came a day early, it gave me peace of mind that I was good to go.
Clare Woolford , Barefoot Photography, Wiltshire
Great service provided - product arriving early was excellent...had more time to get used to equipment.
Richard Hey , Halifax
Excellent service, superb lens - shame I had to send it back!
Nick Moore , Hampshire
All good,no complaints - I'll hire again and again!
George Eustice , Edinburgh
As a first time user, very impressed with the service. With regards the availability request service, I found it frustrating as the suggestions were not helpfull to me, I was however making a late booking, so there wasn't much stock left.
Gavin Thompson , Kent
Excellent service, will definitely use you again in the future. It was great that my equipment could be delivered a day earlier than planned at no extra cost - very helpful.
Mary Lim , West Midlands
Great service every step of the way. Interactions with the Polite and knowledgeable staff were welcomed rather than feeling like a hurdle to get over.
Lucas Pardue , West Glamorgan
A major thanks to Sian who's been perfectly helpful every time I've contacted Hire A Camera. Equipment arrived on time, despite my tight deadline and worked flawlessly.
Ashley Pinner , Kent
Really good service, excellent equipment in top notch condition.
Brendan Greenwood , Lancashire
The only improvement I could suggest is to mention on the website that firewall software, Javascript filters and similar software could affect the operations on the site. Other than that, it was a pleasure to hire from Hireacamera. The service was always friendly, helpful and informative. I felt they were a very involved company because of their detailed product knowledge and I would happily do business with them again.
Darren Taylor , Bedfordshire
Nothing I can think of, just keep doing a great job
Myron Bartlett , Herts
A blip in your usual service was being let down by CityLink from Exeter, who failed to collect the gear on the date booked.
Terry Reeve , Devon
City Link did not come and collect the lens on the day that was booked. I handed the lens over to Guy personally when he was in Plymouth.
Tom Gruitt , Cornwall
Very helpful and friendly and very easy to use - great service!
Bronwyn McAlister , Berkshire
August 2011
Extremely friendly staff, impressed with easy delivery and collection; although I did not really want to send camera back(.)
Matt Hall, Wiltshire
Excellent products and service. Will definitely use you again and recommend to others.
Claire Hosken, Cornwall
The service was impeccable, myself and my colleague were filming a wedding and needed to hire equipment; everything arrived on time and in excellent condition. Would highly recommend to others, both both friends and professionals.
Tom Butler, Hertfordshire
Excellent service which I will definitely use again. Well done.
Chris Anderson, Buckinghamshire
Excellent, friendly and personal service as usual. The only drawback for me is having to be in all day for pick-up (as my delivery address is at home.) Also, referring to recent hire, the need to pay a full weekend rate for hire on a Monday or Friday is very off-putting, as it's difficult to charge this on to my London based client. I appreciate there are practical reasons these are hard to overcome for you, but worth mentioning as feedback.
Simon Hagan, Cambridgeshire
Impeccable service from the staff I spoke with on the phone, which was the main reason I chose Hireacamera. One big downside though: the 'all day collection' is extremely inconvenient and would make me think twice about hiring in the future. Please switch to a courier which can offer a collection time! Also I found the website rather glitchy, which might put some people off.
Note from Hireacamera - we are most definitely on the case with sorting out the couriers as this is common issue and frustratingly out of our control.
Benjamin Kirk, Uxbridge
Terrific! really made my life easier. Camera was great, lens was a little old and squeaky but you explained it would be due to a busy week. Thanks a lot, very much look forward to using you again! oh and if you were to post my happy response, then please drop my business name in, I'm cheeky you see! 'Clement&Boggis Photography'
James Clement-Boggis, Clement & Boggis Photography, Northamptonshire
Excellent service, can't find another company who offer the same level of service and equipment.
Rebeccah Robinson, Lane Clark & Peacock, London
Excellent friendly service. Night and day compared with other hire companies. Top marks to Rodney, who was extremely helpful.
Matt Smith, Matte Box Media Ltd, Hampshire
One of the tripod heads wouldn't completely tighten but we managed okay. Otherwise an excellent service and will definitely use again.
Valerie Smith, London
When you replied to the availability request by e-mail the button to confirm that I wished to hire that camera wouldn't work, I had to phone to request to hire the camera (the staff were very helpful when I phoned). We would definitely use you again.
Note from Hireacamera - Sorry about that Les, slight technical issue that we have resolved!
Les Watts, Kent
friendly and reliable. great work
Mark Harrison, East Sussex
Excellent service, free days hire, extra contact by company to make sure the equipment was exactly what I wanted.
Ian Sykes, Yorkshire
The only issue I experienced was with the courier. They did not arrive on the planned day so someone was required to wait an extra day for collection. As it happens I was working on the images from the shoot but if I had other venues to attend this could have been an issue. I Believe this was the courier's fault rather than that of Hire-A-Camera. On a positive note, the hard case and the plastic cable tie locking provided great security and safety for the equipment and peace of mind for me the customer. Details of this could be included on your web site along with the terms and conditions that state what the customer is responsible for. It would indicate that Hire-A-Camera is doing their bit to ensure there is no tampering or damage likely during transit. Finally, the use of email and scanned documents speeded up the transaction. Your friendly and helpful staff also made the task a pleasure. Special regards to Sian, who has a great sense of my requirements and humour and put me at my ease straight away when she phoned me. The service was excellent, first class!
Harry Purves, Tyne & Wear
Hireacamera are fully professional in every aspect. I have used them both from a business perspective and then for personal use and each time they have delivered an exceptional service. Equipment is always in mint condition, neatly packaged, carefully checked, promptly delivered and, above all, in full working order as you would expect. Would recommend to anyone who wants a reliable, expedient service.
Jamie Bradley, The Danwood Group Ltd, Lincolnshire
Excellent service and kit.
Andrew Chainey, Tantrwm, Wales
Not really. Just excellent service at a very keen price
Anthony Brannon, West Midlands
An auto availability online check, this is available from other hire companies and would improve the speed of the whole experience, service is 2nd to none though!
Note from Hireacamera - We're working on this. Problem is even when system would say no availability, we can usually manage to shift around equipment to sort something out. However, we think the best solution is to have a definite yes or a contact us option - will be asking everyone what they think!
Nicola Black, Tyne and Wear
No comment other than a very slick service, many thanks.
Michael Cowap, Lincolnshire
Customer service is always fantastic with Hireacamera, staff are always friendly and would and will use again. On another note, I don't appear to have received my deposit back.
Note from Hireacamera - Yes sorry Rob, Amy missed it. Refund done and she has been suitably flogged!
Robert Newman, Warwickshire
Excellent human angle from a .com service
Tom Fox, London
Everything was fantastic and aim in the process of hiring again!
Helen M, Lancashire
Just to say that you went out of your way to help us the other week and we were really grateful and impressed - I cannot imagine other hire companies would offer such great service!
Carol Navis, Kent
Very impressed with the service, especially the staff on the phone, who were a pleasure to speak with. Also the only hire company in the country to stock the lens I wanted.
Greg Gillies, Kent
Couldn't really improve. I got the impression that I was dealing with a family business whose staff really cared about making the customer happy. And I loved the bomb-proof packaging!
William Burrows, Gloucestershire
Thank you, a speedy friendly and efficient service!
Simon Martindale, Cheshire
An excellent service compared with our previous supplier who were awful. I feel I can rely on the company and this is very important. However, the prices are above that which another local supplier can offer me and unless prices are reduced it is likely I will now use this alternative supplier.
Note from Hireacamera - Glad you liked us. We try to keep our prices as competitive as we can and regular customers can enjoy further discount through our customer loyalty scheme. However, our standards are pretty high in terms of both service and equipment and that does mean there is limit to how low we can go - sorry!
Ben Satchfield, Hertfordshire
I still find the online checking option only works on certain computers so I tend to call rather than do it online. It would also be nice if the online checking option allowed for you to check a few items at the same time.
Note from Hireacamera - we are currently rewriting the online checking option having discovered a bug that can cause it to crash when more than about 10 people try to enquire at the same time. You can certainly add as many items as you wish to your basket before checking availability - promise that works fine!
Fiona Kelly, Fiona Kelly Design & Photography, London
Excellent service and I have recommended you to loads of people. Two things could improve: 1. The 'works with' is not fully up to date. The lens that I hired works with my Nikon D3000 but that is not listed. You will miss business this way as other sites have more accurate information. 2. It would be great to have feature where one can search by camera model. So I type in my model and that lists all compatible lenses. Obviously that relies on 1. being up to date. Hope that helps, thanks for a great hire.
Note from Hireacamera - the 'works with' section is actually just for the equipment we stock. Every time a new piece of equipment is added, we ensure that it is linked to any equipment we stock that it would work with. We will be adding further tabs providing more general information which should hopefully solve your dilemma in the coming months!
Colin Strain, Surrey
A bit disappointed that we ended up with the wrong wireless sound solution but this is more than 50% down to us expecting you to remember earlier "in principle" contacts.
Keith Gould, Essex
For weddings I would recommend higher than 2gb memory for Canon camera. I would definitely use Hireacamera again, great staff very helpful who know their stuff
Bernadette Chalmers, North Lanarkshire
I don't think you can improve!! Thank you to Sian (I think that's her name?) great customer care. Can't wait to use your site again. I had so much fun using the lens at a Man Utd game. :-)
Chris Sanders, Surrey
Really good service, perhaps a newbie option that explains practical uses for people who aren't familiar with technical terms.
Ross Leeson, Hertfordshire
Your staff are always very friendly and helpful - I would always use Hireacamera as I have compete confidence in your service.
Janet Penny, Kent
July 2011
Generally an excellent service. Not a complaint but, just for your info, the lens filters needed a clean on arrival.
Tim Marshall, Gwent
Thanks for your advice and speedy service.
Phil Perkins, Pavilion Publishing Ltd, East Sussex
You guys are doing a great job. Everybody was really nice and helpful. The lolly pop made me smile and was a nice touch.
Carl Smith, Leicestershire
An easy, pleasurable process from start to finish. Top quality kit and fast delivery. And to top it all, great shots from the day with the kit I hired. I will recommend you to my friends. Thanks!
Zander Cornish-Moore, Oxfordshire
Everyone I dealt with was very professional. However, I have to mention Guy in particular as being superb. His attitude to customer service should be an example to all and I would like to thank him for personally dropping the lens off when you were let down by your couriers.
Craig Hollis, Suffolk
High quality equipment with the very best of service, a very good team and a pleasure to deal with. Many thanks.
John Cullen, Merseyside
The ability to order online would be nice. After being let down by other companies I found Hire a Camera a refreshing change always eager to please and an excellent company to deal with, all we need now is a courier service that knows where Manchester is.
Lee Biddle, Internal IT Ltd, Greater Manchester
How can you improve on excellence
William Campbell, William Campbell Photography, Staffordshire
Excellent in every way found them very helpful would recommend to anyone
Carol Jones, Leicestershire
We had a good support throughout.
Cinzia Semeraro,
I thought the whole experience was brilliant, I couldn't fault a thing, perfect professional company
Robin Tucker, Nitro Media Ltd, Northamptonshire
If you had, say, last minute weekend deals on your available lenses, I would rent them all the time. It seems if by Thursday at Noon, you have not booked the weekend, you should email us and see who is interested. I would be ! Thanks for everything else, otherwise.
Note from Hireacamera - we do actually have a Flyaway Thursday offer every week. We did used to email customers but many were not interested in receiving them so we started posting on Facebook and Twitter instead. If you Like us on Facebook or follow us on Twitter, you will get a listing on Thursday!
Ed Noriega, London
Superb service, prompt delivery, most definitely recommend
Perry Griffiths, Warwickshire
Excellent service once again
Par Kang, West Midlands
I would just like to thank you for the support you offered when dealing with my situation, the staff where more than helpful and made my experience dealing with you very pleasing. I would be more than happy to recommend your services to friends and colleagues both on the service i received and the prices you offer on equipment. If their was anything i could possible bring up to improve your service it would be the ability to upload customers reviews and images whilst using your stock.. I was unsure on how the two items sigma 120-300 2.8 and the X2 tele would perform, If their was customers reviews and images available on your site it would have made my rental decisions a little easier. thanks Again
Kevin Taylor, Lancashire
I found the site quite confusing but the salesman I spoke to was brilliant and much more helpful than your website!
Natalie Carter, Buckinghamshire
Although the lens I wanted had a scratch and couldn't be used I was offered alternative's. The staff were very helpful and I will deffinitely e using you again.
Chris Ruck, Northants
Absolutely fantastic service - really felt like the staff were going beyond their duty to improve my experience.
Duncan Murray, Oxfordshire
Perfect customer relations from start to finish, could not do enough to help me.
Neil Taylor, Shropshire
You enabled me to recover lost camcorder files by having an expensive accessory available for hire at a reasonable price. I value the fact that you were honest about not knowing whether the flash drive would solve my problem and told me so before I hired the equipment. All in all it was a very positive experience.
Alan Smith, Berkshire
I don't think you can improve on excellence. I have used you a few times now and have had no desire to have a look for any other company.
Philip Terry, West Midlands
I was suprised that there seemed to be a sticky residue on the cards I order. Also one was the official Sony Card, the other was another brand which suprised me. Neither of these things cause a problem as such, just might be worth checking over in future. Staff were very helpful throughout though.
Mark Burns , Crystal Media Productions, Kent
2 lollies to save arguments between 2 children! A superb service and Sian was very friendly and efficient.
Carole Smith, Leics
Overall you provided an excellent service with prompt delivery and quick resolution on deliverying a missing tripod. Your customer support over the phone was excellent, very polite and helpful staff who were prompt to return calls, offer information on hire and generally very nice to deal with. Thanks for your help with this order which was very important given it was a camera hire to record my wedding.
Katie Dayson, Hampshire
Just wanted to mention that I dealt with Amy. She was professional from beginning to end, a credit to your organization!
Alex Buckland, Berkshire
I am aware that you were let down by your delivery company on this occasion and the staff at Hire a Camera were very helpful in trying to resolve this.
Laura Babb, London
Having used other lens hiring companies before, I'd heartily recommend hireacamera.com. Amy was brilliant, very friendly, very helpful, and given the short notice, the experience was surprisingly efficient. The collection service was a welcome surprise, made it so easy to return without having to trek to the post office. Top stuff!
Simone Scott Warren, Herts
I found my first use of Hireacamera to be absolutely brilliant - helpful and friendly staff, prompt dispatch of equipment and very efficient collection.
Michael Harrison, London
The service was great. All requests were handled really speedily, and the staff were very friendly when I spoke to them. Also, by far the cheapest rental that I found, with no compromise on service. (The lolly in the delivery was a nice touch!)
Louise Radcliffe, West Yorkshire
Was most impressed with your service and the condition of the lens I hired to photograph my cousin's wedding. Amy was brilliant, very helpful and friendly. I will recommend your services to any "camera buff" friends and definitely use you again! Thank you so much!
Bridget OConnor, London
Excellent service, will definitely use next time for hiring equipment.
Oliver Ramsay, Edinburgh
Great to work with, if they say they'll do it, they do it!!
Bill Moulsdale, Hampshire
June 2011
The service overall is very good and Amy in particular is very knowledgeable and generally is brilliant.
Jonathan Tritton, Lancashire
Brilliant service. it would have been great to choose a collection time as fitting equipment return around meetings and travel was a bit of a stress, but generally excellent no complaints, and amazingly friendly staff. Thanks!
Louisa Wells, London
Lens sent to wrong place by Citylink, but issue resolved with utmost professionalism.
Andrew Morgan, Kent
Fantastic telephone service. I've rented lenses before with others but not with such service.
Ole Reidar Gunnberg, Northumberland
Quick delivery, very friendly staff, good equipment, extremely good service.
Matthew Clark, Dorset
Very friendly and efficient service, I would definitely use you again.
Karin Taylor, London
I would have liked to pick up the lens from City Link rather than stay in all morning for the delivery, I got offered this on the return but not on delivery. But all over the service was great!!!! Would hire equipment again!!!!
Note from Hireacamera - Afraid we do need to deliver to registered credit card address for your first hire. From now onwards, you're more than welcome to collect from City Link!
Stewart Wright, Hampshire
An absolutely brilliant service, Amy deserves a special mention as she stood out due to her excellent customer service skills. A couple of others didn't have time to speak, I felt.
Sonia Williams, West Midlands
Excellent friendly staff, took an interest in what I was doing. I picked up and returned equipment to save on price but that gave me a little more to 'upgrade' on spec.
Clive Wingrave, East Sussex
Hireacamera staff were excellent and helpful. Items were A1 condition. I will be using you again a lot in the near future. Thank you very much.
Keiran Hanson,
Software advice might be helpful, e.g. trial After Effects won't load XF-100 footage but registered version will. Difficult to find that out elsewhere. The only niggle with your system was that I changed my pickup address in response to your pickup email, but the courier didn't get it - had to sort out by phone directly with the driver. A before 12pm collection option would be good, as would delivery before 9am. Apart from that, it's great. Your insurance is especially good, with others offering 750 excess and other daftness :) It's also useful that the kit includes everything you need.
More advice noted - we have two new members joining our team which will give us more chance to enhance the information we provide. Before 12pm deliveries are almost impossible due to couriers placing priority of timed 12pm deliveries - the only other real option is to drop back at a depot - we wish there were another way! We can happily deliver before 9am but it does cost more.
Andy Southgate, Cambridgeshire
Another fantastic hire, prompt delivery, equipment in great condition, everything we could have wanted apart from only part 1 of the manual was included, it would have been nice to have all the manuals.
Thomas, Development Partners Ltd, Inverness
I would like to say that one of your staff (Amy) was particularly helpful during the hire of equipment. She went out of her way to ensure we ordered the right product for our needs and made the whole process stress free and enjoyable. We were ordering equipment for our wedding and honeymoon so the fact that she made it so easy for us was much appreciated! Thank you Hireacamera, that you Amy! She is credit to your organisation.
Alex Taylor, East Sussex
Hired cameras for a school project. Service friendly and, as a returning customer, very swift. Will definitely use Hireacamera next time. Thank you.
Crispin Letts, London
I find Hireacamera to be excellent and offers a level of service unlike any other rental company I have dealt with.
Mark Bader, East Sussex
Just keep it as it is! I don't see how you could improve it short of throwing in a leggy model...
John Batten, London
The service that I received from your team was beyond exceptional. Prompt arrival of products and I was kept informed at every stage of hiring the equipment what was happening. Service with a smile. I will definitely be using your company in future.
James Archibald, Devon
All the staff were a pleasure to work with. Was recommended by another company, as they didn't have the lens I required, and very pleased with their recommendation. Pleasure to work with, will be back in the near future. THANKS.
Aaron Rennie, Hampshire
Very happy with the professional service from Hireacamera!
Rocky Nila, Nila Solutions, West Yorkshire
Keep doing what you're doing. Great product! Great service!
Linda Smith, East Sussex
We have to obtain 3 quotes from any services we use for production. This usually reveals any shortcoming in service. Hireacamera came back with the best service which is more important than price compared to competitors which is vital when we have to go into production at very short notice especially filming overseas, we have little room for error. Other hire companies fell very short on service. Hireacam gave us the confidence that the hire has been taken care of and equipment is insured. Thumbs up!
Jean-Paul English, Hampshire
Thank you we used your equipment at our wedding - all worked well.
Dan Close, West Yorkshire
Staff were friendly, helpful and efficient and the whole experience was a pleasure.
Carmel Bines, Middlesex
All good. The only improvement would be a larger City Link bag to send the big 5D case back so that I didn't have to just tape the bag to the front of the case.
Note from Hireacamera - Sorry Mike, they keep changing the sizes! We are trying to sort this.
Mike Stubbington, Cambridgeshire
No Comments, happy to shop with all the time... Quick delivery, good gear.
Narayana Gowda, Hewlett Packard Offices, Lancashire
I was a little disappointed with the advice I was given with regards what camera we should use as they didn't have the one we wanted. We were recommended a Canon XF100 which we didn't find out recorded in a format that was not compatible with all softwares without converting. This meant having to buy software to convert. Other than this the service was perfect!
Note from Hireacamera - Apologies for the confusion there about files Will - thankfully the XA10 you were after has now arrived so hopefully file transfer in the future will be somewhat easier!
William Clapson,
Not really. I genuinely think you have a great business that is getting better all the time. All of your staff are extremely helpful and always happy! Keep up the good work.
Matt Sill, Hampshire
Terrific team, always very friendly.
Tim F. Matthews, Castle Combe Circuit, Wiltshire
Excellent service all round. Usually calling a company can be a trial, but you get right through to a human voice and the staff are always very friendly, helpful and above all very efficient. Thanks as always.
TJ Jeffrey, Manchester
I would like to praise the service we received from Hireacamera. We had an issue with one item of hired equipment the day before the shoot and the issue was resolved with suitable replacement equipment delivered to the filming venue before we had even arrived.
Paul Storey, One Dead Pixel, Middlesex
I have used a few hire companies and I have found yours was the best. Good prices and excellent customer service. I will be coming back.
Mike Fendt, Mike Fendt Photography, Kent
May 2011
There was a problem withe item to be delivered but it was dealt with professionally and most satisfactorily. Thank you.
Jeffrey Eade, London
Just wanted to say what a fantastic service your company offers. I shot my first short film using equipment hired from you and it couldn't have gone more smoothly. During what was a pretty stressful week, equipment hire was the one thing I really didn't have to worry about. Your communication was excellent, delivery and collection system was easy and efficient and I really appreciated the option of choosing insurance over a deposit. You'll definitely be my first port of call on any subsequent shoots and I'll be recommending you to all of my filmmaker friends. Thankyou.
James Winslett, Middlesex
Can't fault the service. As an amateur photographer it was a lot of money to hire the Canon 500mm L IS USM lens. I was extremely impressed with the service and definitely value for money as it is hassle free. I just took pictures for 4 1/2 days which is exactly what we photographers want to do.
David Looker, Leeds
Well done Hireacamera, I was badly let down with no notice from a rival company and Amy in particular did a fantastic job to save the day. Well done here's to next time.
Clive Thomas, Cambridgeshire
I had a slightly awkward booking as I was making it from abroad to come back to the UK for 2 days and then go abroad again. Internet access & mob phone was intermittent. I ended up with 2 very expensive phone calls as the Terms & Conditions had changed from my last hire and had to spend quite a long time on the phone dealing with how to get around my inability to sign & fax the new T&C, and provide ID before hiring, and then find out whether you had my payment details on record. However the service was extremely good given my overseas situation and the ladies most helpful, but it was somewhat frustrating given that I'd hired on two previous occasions. The equipment (tripod) was sent & picked up as efficiently as usual thank you. I felt that the tripod legs had a lot of gritty friction as if it needed cleaning and it made my job quite difficult & slowed me down, as the job required very many changes in position & height & I struggled quite a bit with it. However, the service saved my bacon as I needed the tripod and I will certainly hire again.
Lynn McKay Mathew, North Ayrshire
I was really please with the service and staff were nice and very helpful. As a first time customer I wondered how smoothly it would work but it did and I took great images too with the lens I hired.
Lesley Anderson, Lesley Anderson Photography & DVD Creations, Ayrshire
I was really please with the service and staff were nice and very helpful. As a first time customer I wondered how smoothly it would work but it did and I took great images too with the lens I hired.
Lesley Anderson, Lesley Anderson Photography & DVD Creations, Ayrshire
I have been using Hireacamera for a couple of years now and have no reason to stop.
Philip Terry, West Midlands
It would be helpful to have timed pick-up of returned items i.e. morning/afternoon.
David Wagstaff-Myers, South Yorkshire
Just an overal review of all the process and how to make it easier for the users. It's all good, but there's room for improvement.
Kunal Oogorah, London
Payment online would be more convenient.
Note from Hireacamera - We could arrange payment on-line but that would mean immediate payment for a hire that may be some time away - great for our cashflow but not quite so fair on you. The way we currently do it allows us greater flexibility. It is something we are looking at giving existing customers the option of doing though.
Elizabeth Halford, Hampshire
Fantastic service, was kept up to date at all time. Will definitely use again.
James Watson, London
I was disappointed that I had asked for the Mark II lens, but got the Mark I lens, which had vignetting issues. when I called to discuss this issue I felt your staff didn't know enough about the equipment to help me. I ended up Google'ing it and found this to be a known problem with the Mark I lens. Also, the return courier bag you despatched to me was too small to fit the lens box in.
Note from Hireacamera - Strange one this as we have been using Mark I lenses with our D700 and D3's for over 3 years and never once have either we or any of our customers noticed a problem so genuinely we didn't know about an issue as we had never come across it before! With regards the booking, we hadn't got any Mark II's left so offered the Mark I as an alternative.
Jo Curtis, Essex
No comments, everything worked as described, very helpful on the phone and well organized for delivery and collection, no dramas which is good in the day and age.
Martin Wright, Cambridgeshire
I would like to say a very big thanks to Amy and the team for excellent service they rendered to me. I have also recommended since then 2 customers who hired from you guys. Amy well done.
Hyacinth Olih, London
To automate your availability response and confirmation order. I was anxious to wait through Bank Holiday Weekend for respond and was about to switch to different company.
Note from Hireacamera - We are aware of this. The problem with automated systems is when the equipment is not available, they are nowhere near as good as humans at suggesting alternatives! Normally Guy responds to all of them over the weekend but had IT issues that weekend (laptop died!). Hopefully won't happen again!
Elan Muttik, Herts
Well I have been extremely happy with the service, the only thing was when I hired a Dolly & Track but the dolly when I was on site after I used it to push up and down twice the wheels from one side came off. It was an easy fix but didn't have the Tools/spanners to fix it there and then so was unable to use it at all. I did call and tell the team but no response, apart from that Very happy :-)
Note from Hireacamera - Yes, black mark us and apologies for this. Due to a change of staff, this slipped through the net.
Mohammed Shazad, West Yorkshire
Excellent service all the way through! Having the insurance option is fantastic if you don't have 200 lying around in deposits! I will definitely be coming back again and again.
Chris Cooper, Somerset
The service is great, not sure how you could improve it. I look forward to hiring from you again.
Neil Barbour, Out of Sight Pictures, Hampshire
A pleasure to do business with you.
Martin Sercombe, Media Projects East Ltd,
Excellent service all the way through! Having the insurance option is fantastic if you don't have 200 lying around for deposits! I will definitely be coming back again and again.
Chris Cooper, Somerset
As usual, a very helpful service with great customer service and a very 'willing to please' team. Thank you.
Marie Llewellyn, Staffordshire
The early morning delivery is great but it would be good if the collection service could also be arranged for a specific time slot.
Andrew Wilde, Surrey
My only problem was an initial delay receiving email confirmation of my order, but once I called the help desk this was sorted out swiftly by Amy - she remained a very helpful and friendly point of contact from then on. I'd definitely recommend Hireacamera and use your company again in future.
Jo Cooper-Gavin, West Midlands
Great service, thanks. How about a Canon EOS 1Ds Mk III in the Canon line-up?
Note from Hireacamera - we did have them but they were incredibly unpopular so we sold them - sorry!
Ian Cuthbert, Birmingham
Amy was exceptionally helpful
Dani Illing, London
Great service, very helpful staff - products arrived promptly - will definitely use again!
Anna Antoni, London
April 2011
Excellent customer service, and equipment was in great condition. Thanks a lot!
Becky Paskin, East Sussex
No it was a great service. We are impressed.
Hilary Bates, Shropshire
Website simple and easy to use to book equipment. The staff who I have spoken to have always been very helpful with queries.
Samantha Chippington, Leicestershire
Great service, will use again for sure!
Lee Perry-Smith, Suffolk
No comments. Thanks for providing an easy-to-use and effective service.
Ollie Smallwood, Tunbridge Wells
Don't fix what isn't broke.... excellent service all round.
Adrian Smith, Derbyshire
I'd recommend you to others, friendly and easy to deal with and the web site si well designed and user friendly.
Caroline Wynn, Business Detectives, Gwent
The service was again excellent.
Kevin Pert, Kent
Very good customer service. Never had an issue with the hired equipment nor the delivery and collection service.
Jean-Marie Salmacis, Cheshire
March 2011
Very helpful staff, however more reliable and accountable parcel carriers are required. Would prefer an option of collecting equipiment from a pickup point, rather than being reliant on the carrier delivering at an allotted time. (Reply - we do offer a collection and drop-off service at your local Citylink depot if you don't fancy waiting in for the couriers)
Matthew Hardaker, Bolton
Question 4 was only average due to Citylink not informing customers of the closures of some of their sites. But Hireacamera were excellent on sorting out this problem.
Mike Judge, Bedfordshire
Really fantastic service and very helpful staff.
Lee Berry, Suffolk
Brilliant service. The staff are always very helpful and the kit is always in perfect order. Always look forward to the free choc as well!
Tony Slater, Hertfordshire
Friendly staff, reasonable charges and great choice. Only used once but have already booked my next two hires as I was so impressed with the no fuss efficient service.
Angle Thomas, East Sussex
Can't think of anything! Fantastic service and will be using again in the future!
Daniel Kempe, Devon
Fantastic service and communication. Please doing business.
Nureha Begum, Edinburgh
Service was great, can't think of a way to improve it.
Alastair Bell, South Yorkshire
Very helpful, prompt reply via email and very friendly staff, thank you.
Steven Warwick, Kent
Excellent service and price, will use again in the future.
Leon Smith, East Sussex
Everyone is extremely friendly and helpful.
Matt Sills, Hampshire,
I had only one issue, the equipment check sheet which came with the lens I hired said it had a filter fitted. This was in fact missing. I phoned and let you know and all was ok. Otherwise, everything was good. This is the second time I've used you and would happily continue to do so, plus recommend you to others.
Dominic Whiten, Kent
I was relieved that Amy was extremely helpful in setting me up as a new client and assisting in making sure I was able to hire kit at extremely short notice - so thankyou!
Andrew Swann, Kent
Wonderful staff - along with the humbugs!
Paul Kelly, Vikoma International Ltd, Isle of Wight
Really happy with the service from start to finish - loved the humbugs in the important documents bag. :) Thank you so much!
Diana Thompson, London
Excellent service and friendly staff could not recommend you enough!! Always look forward to my sweeties too :)
Diane Whyte, Diane Whyte Photography, Aberdeenshire
Faultless. Always very helpful and friendly and I even got two free humbugs! Many thanks once again to all.
Rob Johnson, Trilogy Films, Kent
You were the best experience of a rental company I've had yet and there are many points in the process where it could easily go wrong. Would use again.
Alexander Mayor, London
Found you easily using Google. I was impressed with the website and the information on there. Before the camera arrived, I had the opportunity to see the camera manual and specs so I was ready. Really helpful that. Service all along was great and had no problems at all. Will be using again - it makes sense to rent a camera rather than buy at the moment, so I am really please you guys are around. Thank you.
Andrew Morris, Lancashire
Once again, more 32GB CF cards, please! Ignoring that, this will be the 8th year that we have hired video cameras from Hireacamera. We have investigated alternative suppliers (because our treasurers insist on it), but Hireacamera consisently offers the right kit at a fair price. There may on occasion be (slightly) cheaper hire companies, but your exemplary customer service is always worth the premium.
Liam Edgeley, Merseyside
First time of using and I could not fault your service and help.
Diane Jones, Shropshire
We are really pleased with your service, hired lots of equipment in the last 12 months, and all the time everything was really excellent and perfect! (The all the times enclosed sweet documents are very funny!) Thanks guys for your brilliant service! Balaz & Anita (The Weddingers)
Anita Szajda, Kent
Amy is a real asset to Hireacamera... great customer service. All the negatives were down to my lack of knowledge over what I wanted to order.
Alex Lambert, Hampshire
Excellent experience I will be hiring again.
Jeremy du Toit, Wiltshire
I found your staff friendly, helpful and cheerful which made the experience a pleasure I wish more companies were as good.
Alan Wigginton, Hertfordshire
Very helpful and knowledgeable staff who did everything possible to help a first time user, I will be recommending to all my friends.
David Wagstaff-Myers, South Yorkshire
This was the first time I used your service and thought the whole thing was excellent, I will use you again for sure.
Simon Furlong, Dorset
The support staff were absolutely fantastic. It is great that you can drop the camera off at a depot instead of waiting for somebody to come and pick up!
Katherine Blum, Cheshire
February 2011
I hired a video camera and tripod from Hireacamera last weekend for a short drama I was shooting. I am an amateur film maker and this was the first time I have ever hired equipment. I was rather nervous as, if anything went wrong, I would not be able to reschedule the shoot. I was so pleased I chose Hireacamera for my rental as everything went so smoothly and the whole experience could not have been any better. The lady who contacted me about my hire (Amy - I think) was very helpful and professional. I shall definitely use Hireacamera for my next project and will recommend the company to others. Thanks for your help.
Steve Dexter, Bridgend
Many thanks to Amy, great contact, very helpful and efficient....... and thanks for the sweets.
Par Kang, West Midlands
No, just carry on as you are.
Steve Lancefield, Hertfordshire
You are prompt, professional, cheap(ish) and we never want to give any of the stuff back.
Tim Copsey, MPTYE Ltd, West Yorkshire
I was really impressed with the speed and overall ease of the service. The item I hired arrived on-time and the pickup service was prompt. I would definitely use you again and have recommended the service to a friend. The only issue I had was the amount of ID I had to provide whilst setting up my account all because my signature did not match my 8 year old passport. Really I found this a non event and a pointless worry as even if my signature had matched in the first place, I don't see how that 'proves' anything. Surely the fact that I provided my passport and a bill with address of should have been enough? Either way, I'm just moaning about nothing really and you sent me mints with my lens so all is forgiven.. P.S. amy on the phones is really nice to deal with :)
Alex Howarth, Lancashire
Delivery/pick up service was what got my order - great selling point. Website easy to use - I would perhaps highlight the optional extras a bit better as I only realised I wasn't going to get a firewire cable at the last moment. (NOTE - we're on the case!) But overall excellent service thanks.
Richard Allan, Turtle (UK) Ltd, Midlothian
The Staff at Hireacamera were most helpful, professional and friendly.
Silvia Rojano-White , Ravensbourne College, London
January 2011
Excellent team, and the communication was excellent from day one.
Steven Nelson, County Antrim
There was a small problem with the availability request process... I received an e-mail telling me that the equipment I'd requested was available, but it wasn't obvious that one of the lenses I'd requested was unavailable and had been substituted with a similar lens! Other than that small issue I was delighted with the service and will definitely use you again! (NOTE - we have fixed this glitch in the system now - sorry Neil!)
Neil W. Garside, Derby
Very friendly, very efficient - good value.
Peter Woolliscroft, Paradigm Pictures Ltd, East Sussex
Service and communication were excellent. The insurance cover is exactly what you would expect for hiring this type of equipment and surprisingly was not available with competitors.The equipment was first class. I look forward to using you again soon.
Andy Ware, Essex
Excellent gear in top condition! All up amazing service & value for money!! Some other general feedback below: It would be excellent in the future to have a time slot on when a courier will be picking up the kit. Or at least a phone call an hour before they're due to arrive. I know this may be very hard to organise and couriers don't make calls like that. The only other thing was that I received 45mm Tilt/Shift Lens instead of the 24mm Tilt/Shift that I ordered which wasn't a problem for me as it wasn't too integral to the shoot but if I did need a wider T/S lens it would have been unusable. Many thanks!
Andy Lo Po, London
The Quick Quote should lead straight through to booking the equipment. As it is, you spend a few minutes looking to see what to press next but there is no next, you have to enter the details again to order. It made me not use the website and just ring up. I hope this helps. Otherwise great. (NOTE - we're just in the process of fixing this - should be re-written and sorted by 1st Feb!)
Paul Winter, Paul Winter Photography, East Sussex
Exceptional service for personal delivery over Xmas. Look to stock more accessories may be useful and offer additional memory cards if knowing we'll be using the still cameras for video :-)
Bertie Stephens, MWS Media, Berkshire
Don't change a thing. Top notch!
Michael Ford, West Yorkshire
Hireacamera's prices are not the best but your service is excellent.
Mike Mellen, North Yorkshire
On Safari I gave your details to about 20 people:)Will definately be using again in future every time I need to hire! The fact that you drove out in the snow to ensure I had the lenses is outstanding. It really blew me away! The customer service team are always very friendly and really seem to want to help - very unusual:)
Rich Nuttal, Kent
A friendly company that were helpful and really went that extra mile to ensure the equipment was received in adverse conditions. Would use again!
Johanna Garlike, Cambridgeshire
December 2010
The service was excellent and the camera was in great condition and tripod, nothing more to say apart from..... You will be top of my list for next time.
Zoe Millard, TUI Ski UK, Bedfordshire
November 2010
The service was highly professional. The kit was in brilliant condition and I really felt I was being looked after.
Richard Woolfenden, XUBE Ltd, London
Fantastic service.
David Thomas, London
No need to do more than what you already do... you do it so well. When passion and skill come together... expect a masterpiece.
Keith Greenfield, Rochester
I contacted you in a real panic but Amy was fantastic - she got everything I needed organised quickly and soon stopped me worrying. The whole hire process was really sick and I cannot recommend you highly enough. Thanks for all your help.
Clare Woolford, Wiltshire
October 2010
A great site, friendly staff, highly organised drop off and collection service, a pleasure to deal with.
Ray Liversidge, Aberdeenshire
Service was excellent, the website was extremely easy to navigate around and the customer service team were friendly and helpful. I had never hired equipment before but would definitely do it again with Hireacamera!
Tammie Argent, Pirtek (UK) Ltd, London
I was really impressed by Hireacamera, Amy and Jaine went out of their way to assist me, even offering to let me pick the lens up from Jaine's house if I could not make it to Mayfield by 5.30pm (I work in London). They were polite, friendly and if I need to hire any equipment again I would not hesitate to use Hireacamera. It was an all round excellent experience.
Emily Faulder, Lewes
Some of these questionnaire questions should have a N/A column! I liked that when I dealt with your company I felt like there were actual humans on the other end. Also the equipment I hired delivered such good results that it felt a bit like cheating!
Stephen Virgo, West Sussex
Overall, excellent service, very helpful. No problems at all. Will use again. Well done.
Andy Demtriou, Hertfordshire
Just great service as usual. Thanks.
Philip Adams, County Antrim
I would like to express my gratitude and sheer joy that I have finally found a company that is truly professional with its methods. I love the little details that you have thought of, such things like the chocolate, letter and checklist. As mentioned, the previous company "Cam**ent" were useless as they lacked professionalism and couldn't help with my problems with their equipment. Anyway, it's their loss! I'll make the most of the equipment this weekend and thank you so much for your help.
Deevyesh Bodalikar, West Midlands
Very helpful and friendly, no matters that you could improve upon - thanks.
Sarah Borrajo, Leicestershire
Very easy to use. If only everywhere else was as good. Thank you.
Darren Hardy, West Midlands
This is a great service and as we are a charity, it's also the best value available. Thanks for your help.
James Florence, Worldwide Veterinary Service, Dorset
Fantastic service - don't know how it could be improved upon.
Eva Tombs, Edinburgh
September 2010
I found all the ladies on the phones fantastic - it was so nice to talk to other women who knew their technical sh** and didn't patronise me! Hurrah!
Emma Sullivan, London
Cannot find the words to describe how excellent the service was. I would use you again without a second's consideration.
Mark Moynihan, Flintshire
Fantastic customer service!
Sarah Esslemont, Maximillion Events Ltd, Midlothian
The whole process was very easy and I will now use you for all my camera needs.
Dave Palmer, West Sussex
Excellent service, exceeded my expectations, I will definitely hire again.
Syed Shabbar, Surrey
I would like to say a big thank you. I hired the equipment for the first time, and for a wedding. You made what otherwise would have been a stressful business task an enjoyable and easy experience. The staff were fantastic and the lollipop in the camera case was a lovely touch. I can't imagine how it could be better. Thank you.
Simon Gibbins, Lancashire
Service that understands the needs of photographers. You went beyond the extra mile to ensure my shoot went smoothly. I was so impressed with level of concern you showed that I would have the right kit at the right time, even offering back up lenses in standby. Absolutely superb. Thank you.
Alex Whittle, East Sussex
Great service, great staff, thanks Amy.
Mark Sherlock, Manchester
Just a quick email to thank you for your excellent service. The equipment was fantastic but the service was utterly exemplary! The packaging, insurance, delivery and communication was outstanding and gave me extreme confidence in hiring equipment from you again. And the lolly was a nice touch! Best wishes and look forward to working with you again.
Tom Price, Wiltshire
No comments to improve, just a big thank you for all your help and speedy service, will definitely be using again in the future.
Karl Jenkins, Lancashire
The experience was fantastic from start to finish! Nothing was ever a problem and even when I, full of idiocy, thought a lens was broken you guys sent me a better lens free of charge which was awesome! Amy was great, actually she was superb! Very genuine and very willing to help. Always let you know how your order was getting on. Nothing was ever a problem and made you feel right at home. Just what you want when you're ordering something of any worth. In the end, my experience with the Canon 24-70mm was fantastic and I really got some lovely shots for the wedding I was shooting at! Overall experience 11/10!!!! Thanks again guys and gals!
Joshua Brown-Martin, Cornwall
Once again a pleasure to deal with, this is why I keep coming back!
Martyn Greswolde, Greswolde Photography, West Midlands
Can't think of a way the service could be improved: flawless from start to finish.
Matt Joy, Gloucestershire
August 2010
Simply superb all round.... a big thank you.
Neil Hunwick, Middlesborough
Great service, nice people, liked the lollipop!
Mary Hemsworth, Highlands
You were great!
Tracy Donegan, Hants
Wonderful people! So flexible, kind, helpful, knowledgeable and experience! Five stars to you! I will definitely recommend you to others. Nice one.
Dan Peacefield, Surrey
Overall I was very impressed with the quality of service, equipment and staff. They allowed me to hire a Zoom recorder that had just come into stock whilst on site. The general level of service is far superior to rival rental firms such as Cam*****. Only one small problem, the wireless kit didn't have any AA batteries with it. I like the direction the company is going with the new markst such as video DSLR accessories and products like the GoPro. I would be very happy to recommend yourselves to anyone looking to rent a camera.
Antony Middleton, Image On Video, Shropshire
A truly superb service again, excellent products, you are a wonderful group of people!
Robin Browne, The Sunrise Childrens Centre, Kent
The whole experience of hiring was more than efficient with all elements of the service you provide exceeding my expectations.
Simon Palmer, South Yorkshire
The whole experience of hiring from your company was one of pleasure and ease. Communication was excellent, you had exactly what I required, the equipment was delivered on time, in excellent condition and complete with instructions (and batteries). I can't fault your company (unlike another I could who will remain nameless). I will be using your services again, and be recommending to friends.
Paul Bishop, Hampshire
Having dealt (nay fought) with Cal**** for years over equipment hire I felt that your service was leagues ahead. We will definitely be using you in the future for all our hiring needs. Don't change anything... the service is perfect!
James Howard, Aabsolute Image, Oxfordshire
The service I have received again I cannot fault. Great Service
Kevin Pert, Kent
Really pleased with the service of Hireacamera, always very helpful, and able to sort out equipment last minute!
Lloyd Morgan, Lloyd Morgan Productions, Dorset
Excellent customer services using the telephone team.
David Sampson, Buckinghamshire
Perfect in every way!
Darren Hardy, West Midlands
.. As for your service, I would give 6 stars as a rating if existed! You made me feel like your most important customer and gave me a solution last minute when I was left in the lurch by another company. I will never go anywhere else now - your reliability and passion to ensure that your customer needs are met have assured my loyalty for future rentings. Thank you for being awesome!!
Jim Hawkins, Dorset
July 2010
I really liked dealing with your staff, they were courteous and helpful. Would definitely recommend.
Ben ,
Very well done guys, Kit arrived in time and I was very impressed with the presentation and turn around. Thank you very much.
Gerhard Nel, London
Excellent service and excellent staff, very helpful for a first time hire. Will be back in the near future.
Andrew Morris,
Very enjoyable and pleasant experience.
Nick Cooke, London
Excellent service, very friendly staff at the end of the phone - will use again.
Tori Jeffrey, Somerset
Great reliable service and friendly helpful staff, fantastic!
Jo Hutton, Ulveston Business Centre, Cumbria
Great service from start to finish. You advised on the full week hire rather than 2 smaller hires, saving me money.
Nikesh Bharadia, Middlesex
Just found out that you now sell insurance for the equipment which is great!
Johnny Pugsley, Jacobs and Field, Oxfordshire
Great communication all the way through. A pleasure to use the service.
Terence Pearce, Northamptonshire
Very pleased with the hire from the price of the equipment to the service provided. Would happily use again in the future.
Gareth Rawlings, Essex
I will definitely be back for more.
Martin Mason, Dorset
Excellent experience - thanks and I hope the poorly 1D gets better soon. Not your fault it died, but customer service is measured on how you perform when things go wrong, so well done. Great job. Recommended.
Ian Johnson, Wiltshire
I have already recommended you to a colleague who I believe has already enquired about your products.
Craig Mainprize, Hampshire
First class, 100% service, simple as that.
Lee Holland, Buckinghamshire
Service was beyond the call of duty! Thank you.
Nigel Wallace-Iles, Surrey
This was the first time I have used Hireacamera and will certainly do so again. A slick service and very helpful staff!
Phil Davey, Kent
Fantastic and easy service. Very happy and will recommend you to photographer colleagues.
Anna-Marine Dearsley, Middlesex
Great customer support, mainly for reminding me to send off the forms and overall very helpful
Craig Beck, Norfolk
Excellent all round service once again!
Paul Venters, Hampshire
Your service was excellent and was only let down by the courier who failed to collect the equipment on two occasions.
Stephen Bell, Kent Children's Fund Network, Kent
Everything worked well and the equipment and packaging was excellent and the camera performed perfectly and reliably. The on-line instruction book could be a little more user-friendly.
Robert Phillips, Anglesey,
My 1st time hiring a lens and I thought your service was fantastic.
Robert Ball, Cheshire
A very good service indeed.
Andy Whale, Andy Whale Productions Ltd, Dorset
Very helpful and flexible service.
Ruth Hinds, British Red Cross Society, London
Excellent customer service. Will recommend to friends.
Angela Boott, Berkshire
Great service and kit - many thanks for your help!
Steve Gray, London
Superb service - would recommend you to anyone and will certainly be using you again.
Mike McCann, Cheshire
A first class service provided by friendly helpful staff. The equipment was in excellent condition and came well protected. I have recommended you to friends and will use your services again.
David Cook, Lancashire
Fantastic service. Could not ask for better. Thanks
Alan Thompson, West Sussex
June 2010
Found the service excellent. Friendly and helpful. Would certainly use Hireacamera again.
Crispin Letts, London
I would like to thank the team at Hireacamera for their excellent easy to use service that delivers on time. Keep up the good work. Many thanks. GS
Gregg Simpson, East Yorkshire
First Class Service. Friendly and helpful throughout. Excellent!
Doug Howell, Cambridgeshire
Once again, excellent service and I am especially grateful for the co-operation and willingness of the staff to help me.
Peter Garbutt, Wiltshire
It's the second time I have used you and, as before, the service was excellent.
Dave Henson, Kent
I've used other hire companies in the past but found this to be much better experience. I would definitely use you again and wouldn't hesitate to recommend you!
Nicola Black, Tyne and Wear
Staff were very helpful and I liked the delivery and collection service which worked well.
Ian Pemberton, Quintiles Ltd, Berkshire
Very impressed with the service. I would have no hesitation using you again and recommending you to fellow colleagues. My wife particularly liked the complimentary chocolate in the Pelicase the camera came in.
Simon Hudspeth, Durham
I have to say I have used the service a few times and the most critical thing is delivery, pick up and the condition of the equipment. On all three accounts I have always been very very impressed. Your service runs very smoothly.
Jeremy Brough, JBA Photography & Training Ltd, Derbyshire
Big thanks to you for helping me out. The new website was very user friendly and the enquiries team were extremely helpful. I will definitely use you guys again. Thanks.
James Cassap, Cambridgeshire
Excellent service as ever.
Kevin Pert, Kent
I have on both times found the service of Hireacamera exceptional, although prices are higher than other places, the service makes up for it.
Robert Newman, Warwickshire
I don't think you could improve the service at this time as it is fantastic. I even received a little chocolate with my equipment - a lovely personal touch!
Samina Anwar, Buckinghamshire
I just want to thank you all for going out of your way to help us complete our project, and keeping our costs down in respect of our charity status. Your fantastic equipment enabled us to put together a really high-quality product for our service.
Robin Browne, The Sunrise Childrens Centre, Kent
Very good service.
Andy Whale, Dorset
An excellent service and very helpful staff. Equipment was in perfect condition with clean sensor, charged batteries and all the accessories needed. A fantastic first experience and great customer care.
Terry Wotton, Hertfordshire
May 2010
Your phone staff are a credit to you.
Martyn Greswolde, West Midlands
The service I got was spot on! Amy was absolutely brilliant!
Albane Gand, Kent
Excellent service, great price structure, great range of equipment.
Luke Wray, West Yorkshire
Once again the helpfulness, efficiency and technical support of the Hireacamera staff were all outstanding. I will continue using Hireacamera as my only source of hired videographic equipment.
Peter Garbutt, Wilts
A great service. I have no complaints whatsoever, which is a huge relief after having been seriously let down by another reputable company.
Paul Allison, East Renfrewshire
An excellent service from start to finish.
Adrian Wilson, Tyne and Wear
Excellent service, simply a pleasure to use.
Andrew Wilson, Cheshire
Thank you for a stress free solution!
Darren Hardy, West Midlands
Excellent service, would definitely use again, prices are competitive and the product selection is very good. Also the staff were helpful and polite.
S Prosper, London
Was very impressed with the service, condition of the equipment and the prices, literally no-one else competes. Was just gutted the people I was shooting for didn't confirm sooner as I lost out on the 120-300 sigma as the 300 sigma was a little bit too long but I made do. As for a suggestion, perhaps for the longer pro lenses, offer a discout off the hire of a full frame DSLR at the same time.
David Portass, Big Dave Photography, Derbyshire
Fantastic service - not only was delivery exceptionally prompt, the service, both over the phone and via email, was thoroughly professional from the first until the last. Well recommended and would be more than happy to use their services again without the need for an alternative quote
Jamie Bradley, The Danwood Group Ltd, Lincolnshire
Always excellent service. Thank you
Neil Hetherington, East Sussex
The guys were excellent and always happy to help me with any questions I had. In particular Amy was very helpful when I needed to keep the camera for a few extra days, nothing was too much trouble! Thanks Amy!
Craig Windsor, Silver Agency Ltd, Gloucestershire
Excellent friendly servicer, cheaper than my previous supplier. Will definitely be ordering again in the future.
Andrew Deptford, Lincolnshire
The service has been 1st class on every occasion I have hired cameras. The staff are always good when contacted and I would have no reason to change.
Kevin Pert, Kent
Excellent service
Mike Lee, Norfolk
Website better now. All went smoothly - thank you.
Peter Tysoe, Cambridgeshire
Cannot fault you guys, particularly Amy and Yoann. Friendly and helpful as always. Thank you.
Audrey Mulhall, Manchester
April 2010
This was the easiest hire I've ever had, the staff were very helpful and it was a great service. Thanks
Chris Ruck, Northants
Excellent service - the staff at end of emails were prompt and friendly. I would use Hireacamera again
Anna Thornton, Hampshire
Fantastic service, accommodating to the end - absolutely brilliant.
Dominic Lund-Conlon, Essex County Council, Essex
Having hired a camera to cover a coporate event in Peru, the service I received was second to none. I was unfortunate enough to have been caught up in the Volcanic ash cloud scenario and was therefore unable to return the items on time, which was made a lot easier by Hireacamera's accomodating approach. Collection was rearranged easiliy for next available day and I haven't been pushed for the extra hire fee, an invoice for which will be sent accordingly. I would thoroughly recommend this organisation to anyone and will be using them again in July.
Paul Turvey, Bucks
It is difficult to find anything to improve on, the service from start to finish was more than excellent. I felt 'cared for' in every way and the telephone prompt was excellent for me as I forgot a lot!!!! Only thing I can think to improve on.... is add 'two' chocolate mints in the case!! (A nice surprise). Thanks to all involved, a pleasant experience.
Martin Wright, Cambridgeshire
I was very impressed with your service. The web site was easy to use and informative. Your help desk staff were polite and helpful. They took time to understand what I needed and offered excellent advice. Delivery and collection was straightforward. I would happily recommend your service to other businesses.
Richard De Lay, Outsource Marketing Ltd, Middlesex
Your service was second to none, very impressed with the whole company.
David Ruddock, Suffolk
An extremely simple and efficient process and the service has been excellent. Thank you!
Claire Dash, The Piano Gallery, Oxfordshire
Special thanks to Amy for all her help pon the selection of equipment. Only complaint would be the collection from us was not as good as it could have been - we did not realise we had to confirm collection.
David Jones, North Yorks
Thank you!
James Wilson, Dual Media Ltd, Lancashire
Always been happy to hire and recommend to others!
Deryck Beaumont, Perth and Kinross
Easter choccies were a nice thought and appreciated.
Tim Chapman, Cambs
Excellent service from start to finish - thank you so much...!
Sarah Foye, West Sussex
A very efficient service that I would be happy to use again and recommend.
Andrew Perrott, Wiltshire
I am so impressed by the excellent service from you all. The lens was dispatched early to avoid any potential problems over the Easter Bank Holiday at no extra charge. An example of excellent customer service that many should try to emulate.
Johnathon Brock, Wiltshire
As always, a quality all round service.
Paul Storey, One Dead Pixel, Middlesex
March 2010
As before, difficult to fault.
James Price, West Midlands
Throw in a free holiday, no seriously you guys are good!
Sanjay Limbachya, Raw Linx, Berkshire
Don't mend what isn't broke - excellent service.
Adrian Smith, Leicestershire
You appear to have the whole hire concept perfect - at least for my requirements
Marian Bliss, Dorset
I found the service to be prompt and professional. The team at Hireacamera were easy to work with and I will be certainly using them again.
Spencer James, Kent
Amy was fantastic! She quickly helped to resolve collection issues when the cameras were in the wrong place.
Mel Bennett, Maximillion Events Ltd, Midlothian
Once again, I was very happy with the above average service. I will definitely recommend this company to pros and amateurs alike.
Hiten Ondhia, Leicestershire
Having never hired before I was note sure what condition the cameras would be in but I was delighted with the presentation that it arrived in and the quality of equipment and the service from the very beginning it was faultless. I hope this is a start of a long client relationship. Once again, thank you.
Jeremy Robin, Essex
Lady on the phone was excellent - keep up the high quality of your customer service: it's very good indeed.
Dr Keith Milmer, Beds
Excellent service. Really reliable.
Chris Chin, Beds
Just keep doing things as you are.
Dave Savage, Unique Solutions Ltd, Derbyshire
Really happy.
Alistair Humphreys, Kent
I found the service very efficient and the staff most helpful.
Ian Worledge, West Buckland School, Devon
Excellent, prompt and friendly service.
Lourens Smith, London
Excellent service and support as usual.
Charles Saunders, Websense UK Ltd, Berkshire
February 2010
I doubt that the service could be improved - it is always exceptional.
Phil Palmer, Edirol
I found your company as good as it comes for hiring online.
James Price, West Midlands
Still the easiest company to hire from and at a good price, no faffing around with dispatch companies. It's all made very easy for the customer.
Clive Worden, Leicestershire
Excellent Service!
James Pratt, West Yorkshire
Excellent level of customer service; knowledgeable, friendly and extremely helpful throughout.
Mark Hand, West Midlands
The only problem with your service is that it is cheaper for me to continue hiring a lens from you for my holidays rather than buying one... the problem with that... I want to own it... the lens was fantastic and my pictures are great. I nearly didn't send it back :-) You offer great value for money and brilliant service. Thank you.
Jenny Garner, Surrey
As efficient as ever.
Andy Toman, Burton on Trent
"I collected the item myself the same day I rang them as I love in the area. The staff were amiable, efficient and very professional. They know about the stuff they are hiring. I was so impressed and they even let me make a phone call from their land line as my mobile broke down! Thanks so much.
Tomek Henke, East Sussex
Amy and the rest of the team were really helpful whenever I called with questions. Excellent service from start to finish.
Johnathon Brock, Wiltshire
I always had very friendly and very professional service from the Hireacamera team. They are great and I'll keep using Hireacamera always.
Marcio Suster, London
Excellent service from a professional company. I will certainly be using your cameras again!
David Elmer, Northgate High School, Suffolk
January 2010
Once again it was a great service.
Michael McGuinness, Cambridgeshire
None, all perfect!
Lewis J Houghton, Midlothian
Very friendly, courtious and helpful staff who made a 1st time client feel at east.
Hiten Ondhia, Leicestershire
Very helpful staff - fast availability and equipment was of excellent quality.
Mark Brown, Kent
Excellent and helpful customer services, would not hesitate to use the company again.
Ray Waterhouse, Manchester
December 2009
I think you do a great job and have great staff to back you up. Keep up the good work and I will be using you in the future.
Lionel D'Souza, Boeing UK Training and Flight Services, West Sussex
Have been really please with the service. Easy to deal with and good value.
Kevin Williams, Servon Design Ltd, Berkshire
We were very much satisfied with the equipment and indeed the excellent service from Messrs Hireacamera and their staff. Most diligent and the kind of treatment one expects from a truly professional company.
Rod Munro, Berkshire
This was my first visit to Hireacamera. The service along with the hired product was excellent. Many thanks and I look forward to returning again.
Jason Smith, Oxfordshire
I was very happy with all aspects of the order from choosing the equipment, making the order and receiving the items. I was extremely impressed with the delivery company and their good communications.
Richard Briars, London
Keep it up.
James Gillham, East Sussex
Phone service was incredibly easy with the staff all very helpful and cheery. Just what I expect when spending my money on something and the whole logistics were handled brilliantly and the equipment was as great. Thank you Hireacamera.
John Eldridge, Dorset
I like champagne and hope I win... Seriously - it's a great service at very competitive prices, with friendly staff. Thanks.
Phil K, Purple Flame Media Ltd, London
No, I spoke to the boss re dust bunnies on the sensor the 5D Mk2. I understand the probs you have re this and transport and the steps you take to minimise this. He was happy for me to clean with the correct tools and procedure - problem solved. Result - 2 weeks happy shooting, no dust bunnies on return. I would certainly use you guys again.
Richard Hall, Oxfordshire
Very good service every time. Thanks
Struan Wallace, Essex
Absolutely fantastic service and very competitive prices for the cameras. Easy peasy lemon squeazy.
Chris Maclean, Surrey
Excellent service. Very helpful and easy system to use.
Andrew Cain, Shropshire
November 2009
The speed of service was excellent, Amy dealt with my order and was brilliant, nothing was a problem and she always delighted to answer my questions! I have used hire a camera before and will definitely be back again!
Louise Hayler, Northamptonshire
One little snag - when hiring a lens, if you select an extender, there is no option to unselect it, or choose 'none'. other than that, top job!
Chris Bain, Cheshire
You are great people to deal with
Nick Holloway, Kent
No, service was brilliant and staff were very helpful.
Frances Bridge, Staffordshire
Nothing to add, the whole service was excellent. Amy, in particular, was extremely helpful, thank you.
John Lloyd, West Sussex
Fantastic service as per usual. Never a hitch, thanks.
Phat Ngo, Oxfordshire
I have now hired a lens twice from your company and have had excellent customer service each time.
Patterson, London
Once again a great service!
Michael McGuinness, Cambridgeshire
As a first time customer, I found using Hireacamera very easy. When the product I needed wasn't is stock Amy was very helpful in recommending something else and explaining the difference.
Sarah Forde, London
Once again, Hireacamera helped us deliver yet another professional production. A very reliable and trustworthy service. Thank you.
Philip Adams, Northern Island
The only fault was the collection by Citylink. Helpful staff at Hireacamera mean I will use again.
Darren McKean, Dumfriesshire
Thanks very much for all of your help especially at short notice.
Marie Llewellyn, Staffordshire
For ease of collection of equipment - I have put excellent... although ti was messed up by Citylink (not your fault). The way in which I was able to organise it all with emails and clicking links was excellent. Many thanks.
GJ Higgins, Hampshire
We were very pleased with Hireacamera.com as we had used another company prior and they were not anywhere near the level of service you offered. Many thanks. 247 Recruit.
Sophie Fry, 247 Media Network Ltd, Surrey
Very good service once again. We have used Hireacamera on and off for a few years for small projects we run - helpful, informative staff and a wide range of equipment. Very happy, will be using again in the future!
Bart Bauldry, Griffin Internet, Derbyshire
Couldn't have been easier to hire a camera from you. You were everything it said on the tin and Amy was very smart and responsible, good humoured etc.
Jonathan Lovett, Surrey
October 2009
The only problem with the effortless service provided by Hireacamera was that I had to send my dream lens back! An easy to use faultess service, which I will definitely keep in mind for the future requirements.
Eve Jones, Devon
First class service, friendly and helpful staff, chocolate in the case - what more can you ask for!
Andy Beach, West Midlands
It was a great experience throughout, the lens was perfect for the job and really raised my game. Thank you.
Phil Tobitt, Essex
Excellent service, very willing and helpful staff; I will be using you again very soon!
Peter Garbutt, Wiltshire
First time user. Very helpful staff, gear in perfect nick. Certainly use again.
Allan Staley, Oxfordshire
Amy and Vikki were both fantastically helpful, they gave us great advice on which to hire, and made the whole transaction seamless.
Steven Jensen, Somerset
Good customer service - this means I will definitely be using your company again.
Josh Newman, Cambridgeshire
I think your customer service is fantastic.
Richard Shepherd, Tunbridge Wells
I thought this an excellent and efficient service with a wide choice of cameras and lenses. The friendly and efficient staff made the whole process painless and straightforward.
Miranda Litchfield, West Sussex
Customer service is excellent and the equipment is in almost new condition. I will hire from Hireacamera again.
Gary Eastwood, East Sussex
Friendly, very knowledgeable staf who could not have been more helpful to a comparative novice like myself. The best service experience I have had for many a year. Well done!
Michael Blower, Nottinghamshire
Excellent friendly service.
Harry Cruickshank, Woking
The whole experience was as good as the first time I used you earlier this year - that is Excellent.
Mark Colston, West Midlands
This is the first time in 30 years of business that I have needed to hire equipment. I will do it again, the whole experience was so easy and a very reasonable charge. Thank you for the chocolate mint - just a nice little touch!
Steve Earl-Davies, Cornwall
All round a great service - perhaps a confirmation that equipment has been returned safely and all is in order...
Derek Stubbs, Oxfordshire
Once again, a very efficient service supported by extremely willing and helpful staff; thank you very much. Best wishes, Peter.
Peter Garbutt, Wiltshire
Nope, it was brilliant and I will be recommending you strongly to anyone I know who needs to hire a camera in the future.
Adam Brinley Codd, London
Generally, Amy and Vicky at Hireacamera have been really brilliant. Kit is always in great nick and delivered promptly. We will always use you guys for future projects.
Dom Baker, Poke London, London
Good friendly service, no problems and good helpful staff.
Struan Wallace, Essex
An excellent service supported by outstanding helpful staff. Thank you so much.
Peter Garbutt, Wiltshire
Lovely people providing a very helpful service, as was their insurance cover recommendation, which made the whole process hassle-free.
Oliver Starkey, Manchester
Fantastic service, friendly staff really helpful and kind. Saved me and my colleague lots of stress editing with different camera images! Thank you so much.
Daisy Bees, Somerset
No, it was a very quick, easy and reliable service. Will use your service again and will recommend you to others.
Keith Greenhill, Staffordshire
Great bonus to have you located so close to my address.
John Lyte, East Sussex
September 2009
The service was first class I was kept informed every step of the way. The Nikon D3 I hired worked a dream on the day and the results excellent. I would recommend your service without hesitation.
James Owens, Somerset
A company that leads from the front - also good to be looked after by a happy professional team of staff.
Michael McGuinness, Cambridge
First time I used your service, and found it to be excellent. The quality of the kit, it's packaging and the courier services were all excellent. Amy Harcourt was a pleasure to deal with.
Tim Marshall, Newport
It was a complete pleasure from start to finish hiring a Nikon D3 for the weekend. Excellant customer service and I would recommend Hireacamera to anyone.
Caron De Kock, West Sussex
Nope. Keep it just the way it is!
Geoffrey Yale, Hampshire
An excellent reliable firm and a pleasure to hire from! Thank You.
Liz Flint, South Yorkshire
Excellent service, product delivered on time and the mint was a great touch.
Rob Tibbles, Devon
Was a really enjoyable experience and I will use you again.
Kevin Aston, West Sussex
The service we received was brilliant. The staff were all very helpful and professional. The only hiccup was when the courier tried to deliver at an earlier time than we were advised. Your staff did their best to rectify the problem and we found a way round it. Jaine was really kind and helpful. We are booking again with you this weekend!
Brigid Armstrong, Surrey
Thank you for the chocolate biscuit :) a lovely touch. I shall be recommending you to any one who shall listen.
Kym Adams, Hampshire
Just keep doing it the way you are! Your staff are a total credit to the business!
Alex Cameron, Suffolk
Almost peerless customer service - couldn't do enough to help and really went that extra mile to help me out at very short notice. Simply superb!
Craig Holton, Hampshire
A very excellent service all round, from the camera itself to the staffs helpfulness in the face of my ignorance on certain subjects! Thanks guys
Richard Bradley, London
Staff were incredibly helpful and knowledgeable and customer service was excellent.
Michell Meredith, Torbay Council, Devon
Your team are on the ball and extremely friendly and helpful.
Duncan Youel, M2 Graphic Design and Communication, London
Excellent service and very cost effective as I was hiring a camera to film my wedding - camera and tripod where top notch equipment and easy for my brother to use at our wedding - delivery was prompt and on time - excellent service.
Paul Griffiths, Belfast
Great service, very professional and did exactly what it said on the tin.
Will Cook, London
August 2009
Thought the service was excellent and would definitely hire from you again.
Kevin Williams, Berkshire
First time hiring a camera and after a personal recommendation from Stewart at Lensesforhire, I am extremely please with the service I have received. The camera was in excellent condition and collection and delivery worked exactly as they should. Will definitely be hiring again.
Craig Kitchen, Cambridgeshire
Found the service second to none. Choice of equipment, the equipiment itself was in pristine condition. Delivery and pick up, can't go wrong. Instructions clear and easy to follow. Customer service, friendly and efficient.
Tony Brown, Middlesex
Found the service second to none. Choice of equipment, the equipiment itself was in pristine condition. Delivery and pick up, can't go wrong. Instructions clear and easy to follow. Customer service, friendly and efficient.
Tony Brown, Middlesex
No, excellent service and equipment.
Roger Corlett, Lincolnshire
My 1st hire from the company and I'm sure it won't be my last. A totally easy transaction from start to finish.
Paul Wark, Wiltshire
Very helpful, friendly staff. All in all a great experience!
Adam Howard-Dobson, Suffolk
Perfectly happy with the service provided.
Andrew I'Anson, West Yorkshire
The staff were extremely helpful. It was a very last minute request and they helped tremendously
Tina Harrison, Bedfordshire
Couldn't think of anything that would improve the service. I found the whole process very efficient and helpful, and great value. Thanks.
Matt Cernik, Durham
July 2009
Brilliant as always. Thank you so much for getting a new camera for me after the other one drowned! I have booked more for this summer and Vicky has been great at making the booking process quick and painless!
Victoria Parkinson, Notts
The whole experience was A1, looking forward to hiring equipment from you again. The whole service was good including confirmation of when the equipment was to be delivered, and explanation of what happens next as it was my first time hiring photographic equipment from your company.
Tony Brown, Middlesex
You do not have to improve a very good service
Christopher Lee, Kent
Outstanding customer services, many thanks!
Joe Childs, London
Excellent service as usual guys, keep up the good work!
Craig Sawyer, West Sussex
Extremely helpful telephone customer service and good communication over automated emails. Very happy. Would use you again and also recommend you to friends and work colleagues. Many Thanks.
David Rutter, Staffordshire
Given that this was my first hire with Hire-a-camera the whole process was seamless and rock solid, from setting up the account to delivery and collection. Thank you.
Nick Iddenden, Cheshire
Would hire gear again from you blokes!
Charles Phillips Perdix, Wiltshire
Overall, the whole experience was exceptional and the staff were extremely friendly and helpful. I would definitely recommend/use Hireacamera again.
Mike Clarke, Warwickshire
Excellent service and would highly recommend!
Kerry Brind, Surrey
Very efficient in all areas. Pain free transaction every time.
Richard Carey, Durham
Hirecamera provided an excellent service.
Daryl Whitlock, Hampshire
Rescued me from near-disaster caused by another hire company letting me down, brilliant customer serivce. Cheaper shipping would be nice!
Andy Wallace, South Lanarkshire
I can honestly say that I cannot fault hire a camera. You consistently provide a high level of customer service that is very reassuring. Specifically, I am always pleased to speak to your staff who always know who I am, they know the products and there has not yet been a querie that they haven't answered for me. Although I don't always get to speak to the same person each time, the new person I speak to is still able to help me rather than passing round from person to person or worse still, putting me on hold! Most of all, I like that they are very pro-active when it comes to communiaction. If there is an issue with the equipment or a delay with collection, for example, they call me instead of waiting for me to contact them. It is a professional service that matches the value of the equipment they provide. I have used hire a camera more than once already but I have also recommended it to colleagues both on the Island and in the UK. I believe hire a camera to be excellent value for money and that their level of customer service is one other companies should aspire to.
Clare Payne, Isle of Man
When planning my work I like to know availability immediately. Phone call is much more immediate than the website, but I would like to see availability online more quickly than at present. I appreciate that is difficult! However, my first experience of using Hire a Camera was absolutely superb. Thank you for your excellent service.
Lynn McKay Mathew, North Ayrshire
June 2009
None, easy happy and fun to do business with
David Vermaak, Missing Link Conference Co Ltd, East Sussex
Really excellent service. Glad we have found you!
David Bowen_Jones, Hampshire
Great telephone service
Brett Lloyd, London
Can't think of anything you could improve upon at the moment. Perhaps those who hire more sophisticated equipment would have some things to suggest for refinements. My experience of hiring a basic but quality digital SLR was very good. A big plus point for your company is the friendly, 'can do' and efficient way in which you deal with customers over the phone and through e mail. Maintain these qualities - customers really appreciate them and will come back to you because of them. Thanks to Amy H and others I spoke to over the phone.
Ian Shaw, Kent
There was a slight problem when some of my details got mislaid but the problem was quickly rectified and I'm very pleased with the service received. I had great fun with the lens pleasure doing business and i will be back ,by the way the mint cream was a nice touch.
Katie Knight, Kent
Hire a Camera provide excellent service and value for money. I have used them for 3 years and they have always been efficient and friendly.
Helen Blunt, University of Warwick, Coventry
This is the second time I've used hire a camera and on both occasions the service and equipment have been brilliant. Thanks very much.
Rob Redford, London
Might be worth mentioning on your website that you supply stock as well. I purchased this from another company, not realising I could have included it w/ my hire-a-camera order. Overall, though, I was very impressed with the efficiency and promptness of service. It's rare that an order reaches us on time here in rural Cumbria. Big thumbs up!
Valerie Morgan, Entilent Media, Cumbria
From my point of view, the service was superb and would 100% use again and recommend to any one.
Dominic Roebury, Brayhill Photography, Worcestershire
Everything runs like clockwork. I have absolutely no negatives.
Andres Pienaar, London
Epic service!
Alex Pink, Essex
A fantastic, professional service. Completely reliable. Thank you!
Simon Biffen, London
Good service, website could be better.
Darran Shelton, The Broadcasters, London
The thing that I am most impressed with is the customer service over the phone. Every person I spoke to was friendly, knowledgeable and keen to answer any questions (I am new at camera work). I had a problem with a new credit card and it was handled without issue and with complete friendliness. I only wish I could use your company for everything I need!
Lynn Harris, London
Just keep up the good work
Victor Burgin, Somerset
A fantastic, fast service with a great, friendly team, thanks Jaine, Vicky and Amy! From the Rave on Air Team!
Qwin Cowper, Herts
Brill service will definitely use you again & have already recommend you to all my photographer friends
Cheryl Johnson, Essex
May 2009
Everything was very professional and I would definitely use the service again.
Simon Preston, Simon Preston
The service received was second to none and as a professional photographer I've hired from quite a few places! The whole felt very personal which is rare these days and I would have absolutely no hesitation in recommending you to anyone pro or amateur. Many Thanks
Graeme Waugh, Fife
Excellent service and excellent equipment, will definitely use again.
Matt Moore, London
I really can't express how good this service was. I will definitely use Hareacamera again. Whilst the availability email are really fast, it would help (when out of hours) to have something automated so you don't have to wait. The emails are very quick though.
Andrew St Ledger, Essex
Great service
Daryl Whitlock, Hampshire
Absolutely fantastic, well thought out web based system for keeping me informed and very nice people to deal with on the phone! Would come back again!
Steve Denison, North Yorks
I think your fab, I've used you loads of times and apart from one old lens once you are great. Always happy and cheerful on the phone and a pleasure doing business with. I will be using you all summer long.
Abby Nelson, Abby Nelson Photography, Cumbria
Fantastic! The service that you offer will mean no more business for our previous supplier. Very efficient, and helpful and friendly staff.
Guy McCullouch, CFA Society of the UK
You were brilliant, communication was excellent, helpful advice, plentiful alternatives & helpful very knowledgeable suggestions freely & widely forthcoming when asked in a non condescending professional manner. THANK YOU!
Paula Day, Essex
Thought you guys were great and the equipment was spot on. Your doing a fab job already so no room for improvement!
Victoria Parkinson, Nott
Very impressed with the service and the friendliness of staff. From finding the site on Google to having the lens in my hands took less than 36 hours. Excellent!
Richard Cole, Hampshire
The service I received from hire-a-camera was first rate. The website was easy to use, the hire desk staff were both friendly and helpful and the order and dispatch process stress free. I would definitely use the company again.
Charlotte Gale, North Yorks
On the two occasions I have used you guys the service has been 1st, seriously the best overall service I have ever received.
Ben Everard, Somerset
From ordering to collection of the lens I'd hired, it was very easy and I found the service excellent. I would recommend this company to anyone.
Paul Fisher, Notts
I hired a flashgun which was an option not available though your site. I understand that you are dealing with this issue. I did spend quite some time looking for this option before emailing, thinking I was being daft! Staff over the phone were great to talk to and very helpful. A very positive experience, thank you!
Darren Martin-Lamb, Leicester
Fantastically easy and helpful process from end to end. As a training company that frequently uses media equipment, the exemplary way we were treated means that we will definitely use hireacamera.com in the future.
David McWhir, Consultancy Verite Ltd
Amy and Jane were excellent at helping me I had no idea what I was looking for.
Joanne Edwards, Manchester
April 2009
Great service. Excellent communication throughout. Very simple and efficient. Thanks. If you could reduce the price then that would be even better :-)
Adrian Calcroft, Hertfordshire
Very happy with the service - will use again!
Joe Murphy, Middx
It was an excellent service
Alex Jones, Vale of Glamorgan
Good speedy service and the supplied batteries lasted virtually all day (over 300 photographs taken with the flash).
A Wilkinson, West Midlands
While one item was left out out of my order by accident, the guys made every effort to get me a replacement, even nearly jumping on a train and hand delivering me one in person!
Ellie Taylor, Turner Broadcasting System Ltd, London
Overall the service was excellent, prompt, efficient and I wouldn't hesitate to recommend you to others. You do what you say you will and when. Not often you can say that about a UK service!
Steve Hughes, Hampshire
Very Happy with the service.
Malcolm Pitman, Aberdeenshire
A professional company that serves the broadcast industry with high standards and integrity ... well done guys. We are an Asian Wedding Production company and trying new things such as steadicams and rigs - Hireacamera allows us to do all this without huge outlays.
Minhaj Writter, London
An excellent service although I fond the carriage charges a little excessive. i appreciate that this may be outside your control. Overall I felt the service was excellent and got me out of an incredibly deep hole and for that I thank you.
Glyn Shakespeare, Shakespeare Photography, South Yorkshire
I found my first experience of hiring photographic equipment from Hire-a-Camera to be straight forward and very successful. The staff were very helpful and I will definitely be hiring from them again.
Jon Tucker, Devon
It was such a pleasure to use a professional lens to cover a sports fixture. It would be uneconomic to buy such a lens - hire a camera was the ideal solution and their service exemplary. Thank you.
Andrew Wild, Warwickshire
Great service - the whole delivery/collection service ran on rails and I'll definitely be hiring again in the future. Pleasant, helpful staff also!
Colin Watts, Cornwall
I found that it was really good to talk to your staff on the phone and that they were really helpful. I primarily dealt with Amy.
James Anderson, Northamptonshire,
March 2009
Really good experience - you have very good staff. Could I steal some from you?!
Nick Hayes, Inquit Publishing Ltd , Essex
Amy was very helpful prior to hiring the cameras. We had a couple of issues with payment, credit cards etc and she helped us reach a conclusion. Everyone was really friendly when I called and really helpful. Thanks!
Stuart Moffett, Maximillion Events Ltd, Midlothian
Keep up the good work!
Tim Willrich, Hampshire
No the whole process was so easy and the staff very helpfull. Thanks. Use the following link to see the results http://picasaweb.google.com/08eurochamps/TeamSelections2009
John Turner, Lancashire
Customer services were extremely helpful and very accommodating! The service felt very personal; like I was dealing with an individual rather than a large company. Finally, from my view point I can not think of a single way of improving the service.
Shrawan Patel, London
Service was faultless. 1st camcorder wouldn't work for me. Replaced . No Problem.
Martin Fairley, Northumberland
An excellent service - well done. Overall I was extremely pleased and will definitely use you again!
Leah Taylor, London
Amy Harcourt deserves a pay rise! She was brilliant!
Nick Long, Surrey
We've been using you for 3years now after one simple google search.....and will continue to use you - excellent service!
Sam Eagle, London
I'm always very happy with the service and have recommended you to many friends.
Ben Hyland, London
No everything was great and all my needs and queries were met. Excellent service that got me out of a 'hole' when let down and excellent equipment.
Val Hinton, Warwickshire
The speed and easiness of the service was fantastic. We needed a match to our camcorder at short notice as ours had broken and had never used you before, I was expecting a lot of hassle and faff but it was so easy!
Sophie Kearsley, Symmetry Ltd, Somerset
Great service; we don't use this type of service much, but will definitely come back if needs be.
Ainsley Taylor, Adoption UK, Oxfordshire
February 2009
I just wished that we did more events for which we had to hire cameras.
Phil Palmer, Edirol Europe, London
Please don't change anything! Dealing with Hireacamera is always a pleasure. You have competent and friendly staff, who have answers to even the most bizarre technical questions. Your equipment is up-to-date and kept in good condition, and your delivery/collection routines run like a well-oiled machine. We've been hiring video cameras from Hireacamera since 2004, and given the service we receive, we'll continue to do so for years to come.
Liam Edgeley, Clwyd
Nice mint!
Jack Hughes, London
Excellent service. Thank you.
Mr. J. S. Henderson, East Sussex
I have always found your staff very pleasant, helpful and professional.
Andy Toman, Burton on Trent
Excellent as always!
Craig Sawyer, West Sussex
I couldn't afford to buy a new lens for my trip to Norway so i found this site and hired a lens for my trip. My whole experience with Hireacamera was fantastic and will hire from you again.
Adam Hallyburton, Kent
I was really impressed with the hire desk staff, who were friendly and really helpful - even to a relative novice. Competitive rates helped too! I'd definitely use you again.
Yvonne Press, Edinburgh
Just keep doing it to the high standard.
Kevin Crangles, Robert Bosch Ltd, Bucks
Janauary 2009
Excellent service, excellent staff, excellent products - thank you.
Neil Pleasants, Herts
The overall service was first class, & hire charges extremely competitive. Registration was quick, easy, & the equipment arrived ready to use. I will definitely be hiring equipment again, as it makes total financial sense during a period when buying equipment for infrequent use is not advisable.
Brian Young, Northumberland
Great service equipment and good value! Pick up of kit was a bit a pain. All best Jonathan Phillips (very happy customer!)
Jonathan Phillips, Gloucestershire
Very happy with the service - will use again in the future.
Joe Murphy, Middlesex
Excellent, does exactly what it says on the tin and some, helpful over the phone too!
Adam Husband, West Sussex
I found the whole 'hireacamera' experience very pleasant. The website was easy to use and 'Amy' who I dealt with was very polite, courteous, efficient etc - making it a very simple and stress free process - so thank you.
Rachel Morphy, Wiltshire
Excellent company to deal with. As ever, cheaper hire charges would be very welcome!
Keith Milmer, Beds
Excellent service. Pleasure doing business with you - you make it an easy transaction.
Tahir Sharif, London
I am very impressed with the service provided by you. Sure..I will use hire a camera again if I need.
Vijayant Vashistha, Surrey
This was my first time using hireacamera.com and it will not be my last. From start to finish the whole process has been very professional - but also very friendly - the service I have received has been second to none.
Rachel Jones, Cheshire
2008 and Earlier
2008 and earlier
Vicky is fantastic and that dude that drove the 1ds mk3 to London is awesome!
Morgan White, London
Thank you for your help and speedy response. Amy was very helpful and informative.
Natalie St, Festival Business Solutions, Worcestershire
As a first time user this was a first class experience! Helpful, good humoured staff and the lens delivered exactly as promised. Highly recommended.
Andrew Beach, Birmingham
Great service. Probably no one that we would use very often, but a great contact to have and I would definitely come back to you if needs be. Perhaps a charity discount might have been nice, which I know other companies do....but your service was excellent.
Ainsley Taylor, Adoption UK
We hired a video camera for our wedding having found you on Google! Your staff were hugely helpful and everything arrived on time and was hassle free! We ended up with some great footage of the day. I would recommend you without hesitation
Andy Colley, Surrey
An excellent; friendly and professional service throughout - I was very impressed!
Haakon Dewing, Norfolk