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Above and Beyond KM
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The speaker in this session is John Alber (Partner, Bryan Cave).
[These are my notes from the International Legal Technology Association's 2012 Conference 2012. Since I'm publishing them as soon as possible after the end of a session, they may contain the occasional typographical or grammatical error. Please excuse those. To the extent I've made any editorial comments, I've shown those in brackets.]
- Law Firm KM is too detached from the Business. John Alber believes that KM is introverted, introspective and far too insulated from the business of the firm. To add insult to injury, he thinks that law firm knowledge managers have created and fostered this state of affairs by calling themselves something that is impenetrable for most people, and by never properly explaining what exactly they do every day and how their work benefits the firm in dollar and cents.
- KM is a "felt" need. Law firms invest in knowledge management because they feel they ought to. However, when the rubber hits the road (e.g., during an economic downturn), KM headcount is sacrificed. John believes that well-managed businesses invest in functions that provide proven long-term value. He would argue that law firm KM has not always produced the evidence to prove their value.
- Start by Renaming KM in a Manner that Declares a Better Intention. Start by understanding the function. What does it do? KM doesn't just manage knowledge. It INCREASES knowledge. It helps us understand what we do best and how we can help clients. Good KM makes good decision-making by the firm almost automatic. Most importantly, good KM is profoundly connected to profitably. John believes that if you are profoundly connected to profitability, you will not be laid off during a recession because you are critical to the firm's financial well-being.
- The Accenture Example. John Alber suggests Accenture is very similar to a law firm. In fact, he says they do exactly what we do: they work with incredibly busy professionals, they deliver technology, they train, they manage knowledge. What's Accenture's tag line? High performance delivered.
- Key things to notice about Accenture. From the beginning, INNOVATION was at the core of their efforts and they have repeatedly been willing to take extraordinary risks in order to innovate. With respect to training, they ran that function like a business: they cut the training budget in half, but had to show measurable improvement in training results without relying on "squishy" metrics like user satisfaction. Further, they had to achieve a quantifiable return on the investment in their training business. To achieve this, they focused on increasing customer value and managing relationships with senior leaders and sponsors
- Six Decisions IT Employees Should Never Make. John recommends that we read this Harvard Business Review book. (For a preview, see this slide deck.) It helps readers differentiate between strategic decisions the business should make and the operational decisions IT should make on behalf of the business.
- Applying the Lessons. Rather than teaching how to use specific applications, teach people to work in the most efficient way, which will happen to use specific applications in a recommended way. In other words, don't provide a training session on MS Word. Rather, provide a training session on how to draft a legal document using key aspects of MS Word properly.
- Ask the Right Questions. Don't start by asking what everyone else is doing. Rather, start by asking top firm executives what the firm is trying to achieve in the fiscal year for which you are planning. Take their concrete objectives and bring your KM efforts to bear to help make those objectives a reality. He says that asking that question led his firm to investment significantly in systems to rationally support alternative fee arrangements and project management.
The moderator is Tanisha Little (Senior Manager Knowledge Management, Morrison & Foerster), and the speakers are Rizzi (Directors, Knowledge Delivery, White & Case), and Michael Williams (Director of LIfecycle Information Management, eSentio Technologies).
[These are my notes from the International Legal Technology Association's 2012 Conference 2012. Since I'm publishing them as soon as possible after the end of a session, they may contain the occasional typographical or grammatical error. Please excuse those. To the extent I've made any editorial comments, I've shown those in brackets.]
- Why Focus on Search Analytics?. To report on the positive behaviors, but also to understand the negative outcomes such as which lateral partner hasn't been integrated, which lawyer is a confirmed luddite, etc. Michael Williams reminded us that the analytics help you understand how the search engine is being used and how it needs to be modified to be more useful.
- Why should firms invest in analytics?. Ennio Rizzo pointed out that nothing works immediately, most systems need to mature. Analytics can help show trends and behavioral information that add credibility to your claims of success. Michael Williams says that enterprise search that is poorly implemented or poorly tended will result in a poor search experience. However, by using analytics, you can learn quickly about the user experience and how to improve it. This will avoid people turning away because they have been disappointed by their results. Therefore, analytics are a great way of protecting and exploiting your investment in an enterprise search system.
- What are all the uses of analytics?. There are four key uses of analytics: utilization, demographics, stability of performance and user experience. Depending on where you are in your project, you can weight one more than the other or focus on one in particular.
- What kinds of information should you be collecting?. Ennio Rizzo showed us some of the information they are collecting at White & Case. For example, they look at search penetration by practice group and title weekly to understand where they need to increase training or provide additional support. They look at who the top users are and then decide whether those people should be recruited as advisors to the enterprise search project. They also produce a heat map regularly to show how, where and when the search engine is used and whether they need to provide additional support. Finally, they can look at practices and industries that most interest specific individuals. This helps identify the expertise of those people. Ennio noted that enterprise search is a big, expensive investment by any firm, so information like this helps the firm improve its return on investment.
- When to deploy analytics?. Ennio Rizzi strongly suggests that you shouldn't go to production before you have the analytics in place. Michael Williams agrees that having the analytics ready helps the engineers understand the guts of the tool. He also believes that the analytics that come bundled with the tool are not sufficient. Therefore, most firms need to purchase an additional analytics tool from another vendor. White & Case was able to use easily available web parts to extract the data from the analytics native in Recommind and then presented it via SharePoint. Ennio acknowledged that while the native analytics measured tons of elements, the real art was to extract the relevant information and present in an actionable form. Michael Williams showed an eSentio/Recommind dashboard that could send an alert to the law firm knowledge management group letting them know when a lawyer has a failed search so the KM group can contact that lawyer and help with the search. While this may feel a little creepy or Big Brother-like, Ennio believed that most lawyers appreciated the assistance.
- Dealing with Irrelevant Results. You should use analytics to help understand why we are getting back too many results or irrelevant results.
- What should you do before you deploy?. Spend a huge amount of time educating firm leadership and KM champions on the pros and cons of the search engine as built. This will help them come on board and provide you and your project "air cover." All of this is part of the change management exercise you will have to do when you bring a tool as powerful [and disruptive] as enterprise search to your firm.
- Relevancy. Michael warned the audience not to fiddle with relevancy too much. If you are not careful, you can quite quickly degrade the search results. That said, judicious tweaking can be very helpful. Just be sure to proceed very carefully.
- Analytics is all about trending. You can show a change in usage. As long as you can continue to show good trends, that should help to make your case with management. Ennio also suggested using the analytics to find out whether there are resources people are searching for, but don't exist. The KM team can then approach the practice group and offer assistance to create the missing resource.
The speakers for this session are John Alber (Partner, Bryan Cave), Jim Jones (Senior Fellow, Georgetown University Law Center and Principal, Legal Management Resources) and Michael Mills (CEO, Neota Logic).
[These are my notes from the International Legal Technology Association's 2012 Conference 2012. Since I'm publishing them as soon as possible after the end of a session, they may contain the occasional typographical or grammatical error. Please excuse those. To the extent I've made any editorial comments, I've shown those in brackets.]
- What's the Fundamental Change?.According to Jim Jones, in the last 4-5 years, the legal market has changed from a seller's market to a buyer's market. This means that while law firms used to be able to set the terms, today it's the client that sets the terms. Further, there was a great deal of stability in the relationships between law firm and client. While law firms may struggle with this change, it's reality. As part of this change, risk has shifted from the client to their law firms, especially through alternative fee arrangements. The breadth and depth of these changes are enormous. John Alber reminded us that we should learn our lessons from other industries that have undergone similarly deep changes. One example he gave was that of the trucking industry. He described them as having shifted from transportation companies to information companies with trucks.
- Lawyers are being Disintermediated. Jim Jones noted that as escoteric legal information becomes widely available, lawyers lose their role as guardians of that information. Therefore, they can't charge for the information or rely on its existence to solidify a client relationship. Similarly, other organizations are finding ways to provide services that formerly were the exclusive purview of lawyers. Michael Mills observed that these organizations are not only competitors, but co-creators of legal services. The problem is that law firms and law firm technology are really not designed to "play nicely with others."
- The Tipping Point. As far as Jim Jones is concerned, it's hard to predict a tipping point because it is easier to identify in retrospect. Events build on each other and then suddenly there is enough change to reach a tipping point. Michael Mills says that lawyers, like all humans, are inertial. However, if look around you carefully, you can find enough examples of change that you can get a glimpse of the tipping point.
- What's the Challenge for Lawyers & Technologists?. Mills and Jones agreed that the key is to focus on those aspects of the practice of law that are most prized by lawyers. For example, many lawyers want to be free to practice law, to problem solve, to help clients. If technologists can find ways to make the real business of lawyering (counseling, problem-solving, strategizing) better and more enjoyable (despite the current drive to AFAs, project management, etc.), then they will have made a huge contribution.
- Law Firms Are No Longer Monolithic. Law firms are becoming a collection of activities. And each of these activities have different requirements, risks and economic return. Accordingly, it's important to tailor a matter so that the activities involved closely match the client's expectations and those activities are priced in order to make them economical for the client AND the law firm. Further, there is a role for technologists to play. In addition to providing the basic platform technologies (e.g., email, word processing, etc.), technologists also need to provide specially-tailored tools that meet specific client needs.This a real opportunity for technologists.
- Disaggregation of Services. Michael Mills warned the audience that just as clients have been disaggregating legal services and asking legal process outsourcers to provide services that formerly were provided solely by law firms, we should expect that technologists within law firms be prepared to outsource services to external providers if that makes more sense.
- Advice to Young Lawyers & Technologists. Jim Jones said he is asked to advise lots of law students and he always tells them that this is a great time to enter the profession because the turmoil presents so many opportunities. Further, as lawyers get better at focsing on core, high-value legal services, they should find more professional satisfaction in their work. Michael Mills also encouraged young lawyers to be far more tech-savvy than they are. This means they need to know more than how to operate their smartphone or move their thumbs quickly while texting. Instead, they should get smarter about the technology that automates business processes and workflow, understand databases, etc. Finally, John Alber noted that technologists should look for ways to connect their work directly to the business. This means understanding what drives the business and how it operates. It may mean getting an MBA or some other business training. [To be honest business-savvy is critical for lawyers too.]
Why IT doesn't matter and KM matters even less to clients: how to align services with expectations. This title is what John Alber calls ""a sharp stick in the eye, which is the shortest path to the brain." The speakers are Sally Gonzalez, Risa Schwartz and Felicity Badcock. They will focus on what clients want and then look at some case studies that delivered to clients.
[These are my notes from the International Legal Technology Association's 2012 Conference 2012. Since I'm publishing them as soon as possible after the end of a session, they may contain the occasional typographical or grammatical error. Please excuse those. To the extent I've made any editorial comments, I've shown those in brackets.]
- KM Pre-2000. The original focus for KM was collecting intellectual capital and professional training. The main benefits were risk management and efficiency. From 2000-2007, law firm knowledge management shifted to knowledge about people and clients. The benefits were to enhance marketing and business development. (CRM systems were knowledge management systems, although not every law firm marketing department understood this.) After 2008, it shifted from a seller's market to a buyer's market for legal services. This has resulted in client demands for efficiency and cost-effectiveness. Clients are now demanding alternative fee arrangements, which shift the risk from the clients to their law firms. So now, while risk is still a driver for KM, it's business risk (cost) rather than legal risk. In the current phase, knowledge managers are focused on legal project management and legal process improvement. The benefits of KM are now reduced costs, improved margins and increased profits.
- KM:Commerciality and Organizational Structure. The threshold question is "what do clients want?" They want you to KNOW THEIR BUSINESS. Felicity Badcock showed the results of an Australian survey of buying patterns in the Australian legal market. In 2005, the biggest drivers were reliability and leading expertise. Since 2009, the top client concern is the business relevance of the legal advice outside counsel is offering.
- Sector Teams. How do you address this driver of client buying? How does this get reflected within a firm? By restructuring operations to put the client at the center. At King & Wood Mallesons, KM now reports to the managing partner in charge of clients and markets. They have also tried to put the client at the center by organizing around industry sectors and also by legal practices. All clients are associated with sectors, as are KM efforts, professional development efforts, KPIs and business development. Since these sector teams were new creatures, not all the lawyers within the teams knew each other well. To facilitate communications and build relationships withint these new teams, the firm provided a social network to allow communication via status updates.
- After Action Reviews. King & Wood Mallesons already has in place the practice of soliciting client feedback at the conclusion of a matter. They are now piloting a facilitated internal after action review. They are implementing a systematic method of interviewing members of the team to capture insights, report those insights and share them as knowledge assets fo the firm.
- How to start the conversation with clients?. Risa Schwartz suggested that the law firm knowledge management personnel contact KM personnel at clients to jointly carry out a needs assessment. Risa says that once you ask the question you'll find that the client is more than willing to share.
Bruce MacEwen needs no introduction. He is known world wide for his incisive commentary on law firm economics, the business of law and law firm strategy. You can find his thought-provoking posts at Adam Smith, Esq.
[These are my notes from the International Legal Technology Association's 2012 Conference 2012. Since I'm publishing them as soon as possible after the end of a session, they may contain the occasional typographical or grammatical error. Please excuse those. To the extent I've made any editorial comments, I've shown those in brackets.]
- What Does ROI Mean?. It depends on what approach you use: present discounted value (PDV), net present value (NPV), internal rate of return (IRR).
- What's the Problem With Them?. They are too easy to manipulate, we often forget what they are, they have a false precision to them and they don't always tell us what we think they do.
- How to manipulate ROI?. Smooth out the numbers, display them on a pretty graph, then print it on thick glossy paper — in color.
- Why do we waste time on ROI?. Lawyers like evidence. Besides which, lawyers feel that asking about ROI is the responsible thing to do. Unfortunately, most of them do not have a grasp of basic economics and many are "allergic to numbers." As a result, they aren't always in the best position to understand the ROI implications. Nonetheless, if they ask for an ROI, they can't later be faulted for failing to consider ROI.
- False Precision. Since ROI is expressed numerically, it seems more concrete and reliable. Yet we forget that ROI by itself is meaningless without context. While the numbers remain, we all too often tend to forget the context. As a result, the sense of precision is fleeting at best.
- There are Three Kinds of Investments. Investments that involve unknowns; investments that are one-of-a-kind events; investments that are structural and make other things possible. Few conventional projects involve complete unknowns. With one-of-a-kind events, no one can predict outcomes, so it's very hard to talk sensibly about ROI. With structural investments (e.g., high speed rail), while the project itself may not always pay for itself, chances are that it will allow other positive returns to arise. (In his example, there has been a great deal of real estate development around rail lines or extra tall buildings near New York City express subway stops.)
- If not ROI, then what's a better way to analyze IT projects? First ask if the proposed project is plausible. Then, ask if it would make a difference. This second question introduces common sense into your deliberations. It forces you to consider your business context and the impact of the proposed project on the top line or bottom line. At the end of the day, the greater the positive impact on the top or bottom line, the better the project and the easier it should be to win support.
At every ILTA conference the chief information officers of the 100 largest global law firms have a day-long meeting. This session provides a recap for those of us who were unable to attend the full day session.
Speakers: Gareth Ash (CIO, Allen & Overy), Ash Banerjee (CIO, WilmerHale), Don Jaycox (CIO, DLA Piper), Andy Jurczyk (CIO, Seyfarth Shaw). Marcia Stein helped organize the G100 event.
[These are my notes from the International Legal Technology Association's 2012 Conference 2012. Since I'm publishing them as soon as possible after the end of a session, they may contain the occasional typographical or grammatical error. Please excuse those. To the extent I've made any editorial comments, I've shown those in brackets.]
- Jim Jones Presentation. Jim Jones (from the Hildebrandt Institute) often is asked to provide a strategic industry perspective to managing partners. He came to the G100 session to share the information he is providing to firm management. Key points: 2012 could be tougher than 2009; the outlook for the next 2 years is not great. Jones reminded the CIOs that this is not just about economic pressures. There are other factors coming into play such as commoditization, enabling technologies, new service providers, globalization. The key is to understand that our economic model is fundamentally unstable. Law firms will not be able to rely on year over year rate increases in order to meet revenue goals. Further, demand for legal services has basically been flat since the market downturn. In Jones' view, we are firmly in a buyer's market. Therefore, clients are in a position to make demands on law firms. This means that law firms will have to compete for business on the basis of costs, efficiency and results rather than just on reputation.
- Implications of Jim Jones' Presentation. (1) Law firms need to be serious about operating as a business. This means they need to focus on efficiency and effectiveness, addressing productivity issues as soon as possible. (2) Will declines in law school enrollment make it more expensive to find and hire good associates?
- How Technology can Transform Law Firms FAcing Changing Pricing Models. (1) multiple pricing and billing systems; (2) systems for tracking profitability on a matter basis; (3) user-friendly interfaces allowing partners to perform sensitivity analysis on different pricing strategies; (4) technical support to assist partners in analyzing and setting pricing options; (5) systems enabling fims to respond quickly and efficiently to competitive proposal requests.
- Implications for the CIO. Technology will increasingly "commoditize" many areas of legal practice, including some complex and high value ones. This means that lawyers will change. Since information is increasingly becoming freely available, clients will pay a premium only for expertize and superior judgment.
- Gartner Discussion. Data protection and security are key. Law firms need to gather and dig deeper into the data with analytics. There is an increasing push to outsourcing in order to control costs. However, that may limit career opportunities within the IT department. It also can mean that the IT department cannot respond as nimbly if they have to manage lots of external providers. On the flip side, having resources in the cloud can provide some flexibility. Just be sure that you don't outsource any function that comprises your agility and ability to respond.
- Data Security. A poll of the G100 CIOs revealed that relatively few had security specialists on their staff. All understood that in addition to technical controls, the key is to increase security awareness among attorneys. Several firms recommended data security training for lawyers based on resources from the SANS Institute entitled "Securing the Human."
- What do CIOs want to learn more about?. At the G100 session, they crowdsourced the following topics: (1) How are CIOs measured? What KPIs are used? (2) What are the risks of benchmarking? One big issue is that the benchmarking reports may not allocate the data exactly like your firm does. For example, do network costs show up in operational costs or in IT costs? You have to understand the benchmarking reports before you rely on them for your analysis and planning. (3) How to handle PWC/Citi Reports? Handle with care! It's very important to key educating the partnership so they understand what contributes to cost and how new projects add value.
After HP's acquisition of Autonomy, there was much speculation regarding whether or not this change would be good or bad for the legal industry. Today Neil Araujo (CEO, AutonomyProtect) did more than just assure us things were headed in the right direction. He actually had something great to show us.
[These are my notes from the International Legal Technology Association's 2012 Conference 2012. Since I'm publishing them as soon as possible after the end of a session, they may contain the occasional typographical or grammatical error. Please excuse those. To the extent I've made any editorial comments, I've shown those in brackets. In addition, since this was a vendor presentation, it will contain primarily promotional material. Analysis will follow as more people take a look at these new offerings.]
- Four Pillars of Autonomy ECM. Information capture and management; information workflow; information insight (IUS); and information governance (records managements, policy, security, compliance).
- Four Trends Driving Autonomy's Vision. (1) UX (user experience); (2) mobility; (3) Big Data; (4) Cloud — as a delivery mechanism and a platform for law firm engagement with its clients.
- User Experience. There are several aspects of UX that Autonomy is focused on now: (1) High performance synch. (2) High performace search — they will enable biger searches. They discovered that 95% of searches are on document or author name so they are optimizing this popular search. (3) Integrated software & hardware solutions — this shows the beneefits of partnering with HP. With this technology, users can go to a multi-function printer to do a job — not just print or scan. For example, the user could go to the printer screen to select a document from the DMS and print it. Or, scan a document and send it directly to your personal document collection without travelling via email. (4) The new Compass product is a collaboration between HP Labs and Autonomy. It will be released in IUS 8.
- HP Compass. This tool builds on IUS to provide navigation across people, communities/collections, and individual information assets. The relationships among these elements are created automatically by IUS and analytics, without any manual metadata coding by staff. In the example we saw, the user initiated a simple full text search and then moved through the results either by scrolling through the list of responsive documents or pivoting on the name of an author or major contributor and then from there to related communities, people or documents. Autonomy calls this social search, bringing some of the best aspects of consumer web search to the law firm.
- Mobility. Autonomy now provides mobile security, the ability to edit or annotate documents (and have those edits synch up to the DMS immediately) and the ability to capture and store information on the go via your smartphone camera. The next worksite mobile app will use HP technology to clean up this smartphone picture to create something that looks more like a high-quality scan that can be uploaded as an image in worksite. They also have the ability to OCR it.
- Big Data. Autonomy believes that Big Data for legal primarily involves unstructured data. There are significant challenges regarding how to manage these collections from a security and compliance perspective. The traditional approach was to secure the perimeter, but this is becoming increasingly difiicult to do. Therefore, Autonomy is focused on securing individual information assets inside and outside the firewall via the private cloud.
- Policy-Driven Information Governance. It is impossible to manage, much less govern, content if you don't know what you've got, don't know what it is and don't know what to do with it. Autonomy offers Control Point to help with visibility, understanding content and automating key governance processes. They can go through large content stores and apply compliance policy to it in an automated fashion.
- Cloud. HP is very focused on the Cloud. HP Autonomy is offering a private cloud, as well as a cloud for a hotsite backup for disaster recovery.
- Collaboration Through the Cloud. Autonomy offers a private cloud to share documents directly from WorkSite with clients. This provides a secure alternative to file -sharing or file-synchronization consumer apps such as Dropbox. The tool is called LinkSite. They have created new "Binders" that allow you to provide synching. They also allow you to move a large file to the private cloud with one-click, which then generates an audit trail provided by Autonomy. Secure Send and LinkSite are the new tools that Autonomy offers to accomplish all of this. Even better, all of this sharing and collaboration operates outside email.
During this session, I was both drafting this blog post and sending out the occasional tweet. I was interested to receive some cautiously optimistic feedback from one skeptic in England who said that based on the tweets coming from Neil Araujo's session, it sounded like Autonomy was headed in a better direction. If Autonomy makes a success of this new direction, that can only benefit their many law firm clients.
The nominees are Thompson Coburn, Seyfarth Shaw and Pillsbury Winthrop.
[These are my notes from the International Legal Technology Association's 2012 Conference 2012. Since I'm publishing them as soon as possible after the end of a session, they may contain the occasional typographical or grammatical error. Please excuse those. To the extent I've made any editorial comments, I've shown those in brackets.]
- Thompson Coburn File Manager. They used SharePoint 2010 to replace their legacy records management system, provide email management, create matter team sites for every matter, and create a DMS-ready interface. They also wanted to use FAST inside AND outside SharePoint. They moved over 4 million files, 3 million of which were email in their records system.
- Seyfarth Shaw TeamSites. Their SharePoint focus is to support their market-leading Seyfarth Lean and project management efforts. This included comprehensive task management capabilities, self-serve provisiioning with limited IT or administrative involvement, and it needed to be "wickedly easy to use." They built using SharePoint 2010, Telerik (he says it's a great product), Microsoft .net and Recommind. They provide a list of maters with "stop light" reporting to show tasks are outstanding. They are able in this way to aggegate in one place each attorney's data-specific information. They have one site of clients, one site for matters and one site for projects. While lots of webparts are available, they don't display them fully until the user tries to use tha webpart to add content. This is how they limit webpart sprawl. Seyfarth launched Teamsites in four months. The work was done by a single developer. (Other law firms in the room want to hire him!)
- Pillsbury Winthrop's Pulse. This project started as an intranet redesign effort. 93% of their sites are dynamic, they used unique interface and design elements, and super-fast search. Finally, they were careful to orient the the sites so that they are personalized. To begin user engagement early, they invited the firm to help name the internet. Engagement was high — they received 1700 entries. Through metadata, they provide a personalized view to each user. In addition, the user can tailor the page. However, while a lawyer can hide information on the weather or stock market, but cannot hide their timekeeper dashboard. They consulted with eSentio to figure out how to make all their sites dynamic. This means that adding a webpart to one site adds it to all other sites, as necessary. Their user profiles marry and display information from PeopleSoft and SharePoint My Site. The profiles include presence information via Lync. Their Marketing Department provided excellent graphic design.
Session Title: Beyond Extranets! What Clients Really Want.
Speakers; Scott Rechtschaffen (CKO, Littler Mendelson), Lynn Simpson (Knowledge Manager & Six Sigma Master Black Belt, DuPont), Meredith Williams (Chief Knowledge Management Officer, Baker Donelson).
[These are my notes from the International Legal Technology Association's 2012 Conference 2012. Since I'm publishing them as soon as possible after the end of a session, they may contain the occasional typographical or grammatical error. Please excuse those. To the extent I've made any editorial comments, I've shown those in brackets.]
As always, Meredith Williams and Scott Rechtschaffen made strong presentations of their innovative client facing offerings. (To see more details on their presentations, see my tweetstream or the general ILTA12 tweetstream.) And then, Lynn Simpson stood up and said that she was going to "throw a bomb" into the room. Her message was clear and concise:
- We don't want you to send us poorly targeted, irrelevant marketing or legal updates. We consider that material to be the equivalent of spam.
- It's great that you have all these interesting extranets, but we don't want to have to go to each firm's special environment to find the materials we need to work. We want our external clients to come to our environment — the place where we, the client, are most comfortable working.
Lynn's comments confirmed something I wrote about earlier regarding extranets and law firm client updates. That's great. But I found myself wondering how many members of the audience were left puzzled at the seeming discrepancy between the two law firm success stories and the very different client experience. While I wasn't able to put this question to the panel, that didn't stop me from thinking further about this. Here are my preliminary conclusions
- The DuPont Rule. A law firm would be wise to consider Lynn Simpson's advice as the primary operating rule UNLESS your firm can fit into either the Baker Donelson exception or the Littler exception.
- Baker Donelson Exception. If you can develop a product or service that so impresses your client that your client moves all of its business to you, then you become your client's only external law firm and your extranet the only environment your client needs.
- Littler Exception. If you are advising in an area in which the client desperately needs constant external advice, and you can provide an easy to use, accurate, tailored and timely resource, your extranet will become the go to place for your client.
The bottom line is that a garden variety extranet will not impress your client or move you into the territory of one of the exceptions mentioned above. You and your firm will have to develop a very special offering to entice the client away from the client's own environment. If you stopped to think about this, it makes perfect sense. So why do so many law firms continue to ignore the DuPont rule?
Col. Scott Reid is the Chief Knowledge Officer of the US Army JAG Corps. The JAG has about 2,500 lawyers, plus almost an equal number of support staff, plus the same number again in the reserves. Their offices are in 21 countries.
[These are my notes from the International Legal Technology Association's 2012 Conference 2012. Since I'm publishing them as soon as possible after the end of a session, they may contain the occasional typographical or grammatical error. Please excuse those. To the extent I've made any editorial comments, I've shown those in brackets.]
- Their Strategy for Enterprise Social Networking. They aimed to create the largest network possible, keeping in mind costs, intuitive usage, respect for the Department of Defense firewall. They had very senior support from the start. Their key knowledge management presence is on milBook, which is part of milSuite. It is built in Jive. They also have a blog function (using WordPress) and are working on Eureka, an idea generation/evaluation tool. The JAG presence on milBook is called JAG Connect.
- Support/Administration. Each group in milBook is is hosted by a lawyer who is given specific responsibility for the role and community. They have over 15,000 individuals participating in 2660 communities. Approximately 20% of the members are contributors. (This is far better than the 90-9-1 participation rule.)
- Gamification in milBook. They award points to contributors. You can win extra points for providing an answer that someone else finds helpful. This gamification has proven to be a very helpful way to motivate and reward participation.
- More Like This. MilBook uses tags to find similar content and serves it up to the reader automatically.
- Lessons Learned. (1) Have a strategic plan. (2) Have communities that reflect functions rather than just the organizational map. (3) Marketing is key to encourage participation. (4) Include a pilot to test bugs and to win senior support. (5) When considering how to motivate participation, consider Daniel Pink's observations regarding autonomy, mastery and meaning. These are key intrinsic motivators. The gamification also helps, but it provides extrinsic motivation.
[Scott, please review and let me know if my rapid transcription contains any errors. You and your colleagues have a terrific story. I want to be sure I reported it accurately. Thanks!]


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Experimental electronic tracks I've prod...uhhh...cranked out
Moved to http://www.karangill.com/music-i--cranked-out.html
What the hell was that? 2000 BPM? It seemed like an easy way to make noise. Gave me a headache.
Henceforth posting such trite nonsense on any of my topics is decreed sacriligeous.
So I downloaded these, and they're definitely experimental, but they don't suck at all. I've heard MUCH worse, taking in the fact that there's nothing wrong with these compositions in the slightest.
You keep listeners guessing, and your rhythms are very out of the ordinary. You'd be a very good techno artist in my opinion. But I also am very shallow-minded when it comes to techno music, and don't have a single clue as to what it really consists of.
I have my own music I'm trying to post onto the internet as well that I've composed... but haven't quite figured out how to yet...
But I like your style, very much so. :)
Wow, that is so heartening to hear :D Thats the first time I've got any real feedback on my music, 'cause I don't know anyone personally who's into electronica. I started making stuff because no one made stuff like this, which I wanted to hear. And the reason I try to make it interesting and not repeat beats for too long, is that my non-electroniccy friends' major complaint about electronic music is that its too repetitive, which is somewhat true. Thanks a lot for bothering to download it and giving feedback.
If you want to post your music, well you could simply do what I've done I suppose. 4shared is free, and it doesn't appear to bug non-paying users unlike megaupload or rapidshare.
I only WISH I would have composed music with the same program you used. I took a sheepish route, and played the "MTV Music Generator 2" game for Playstation 2. I actually like the results I came up with, completely destroying the sample riffs the game offered me and starting from the scratch of scratch. But they're not as edgy, and are more repetitive than your songs. The only thing is, I hate that songs get too repetitive as well, so they're only looped to a certain extent of interest, resulting in my songs ranging from 2-6 minutes, shorter than the average trance song.
I wouldn't really call my results trance either... I went for a trance feel, but the result came back with a progressive house feel.
The game instructions along with many online reviews have reported that this game lacks the ability to link the Playstation 2 to your computer to convert your songs to mp3s, but there is always a way, ALWAYS. I found some directions on a forum that I'm trying to follow... but they're pretty complicating. I've just recently acquired the software to convert anything into an mp3, all I need now is the proper equipment to connect my PS2 to my laptop. I WILL GET THIS FIGURED OUT!!!!
BUT- if anyone can lend me any help on this matter I would GREATLY APPRECIATE IT! OR- if anyone knows anyone that can lend me any help on this matter I would GREATLY APPRECIATE THAT! Such as some alternate way to do it... perhaps something simpler... or something more complicating but I can actually understand... because the instructions I found were very... well... perhaps I just have a basic mind...
Hmmm...I haven't any idea of how to do what you want, but while "MTV Music Generator 2" may meet your needs right now, when you reach a more advanced level you may want to mess around with basic synths, have more options and more control over what you're doing. So, IMHO, its better to move to a more advanced program in the beginning itself. I'm using Fruity Loops 4.5, which is neither too advanced nor too basic, if you ask me. Unless you feel this will do.
In the meantime, a corny way of doing this, is to play it, connect a microphone to your laptop and put the sound recorder on. Hehe! Yeah, the sound quality won't be too bad. Just remember to do it at night, or at some time when there are absolutely no ambient sounds. And you'll have to adjust the playstation volume such that the mic picks it up properly but so that it doesn't cut (i.e. you get static) while recording. Oh, and it'll be saved in wav format, but I guess thats better than nothing. Its always easier to manipulate samples in wav, and I think winamp has this MP3out plugin that can turn it into mp3.
I can see why you have some things against the repitition, but then with most mainstream music it is repetitive (more so than most EDM), it just has vocals. Also, a song like Mentasm by Second Phase is the same riff with a hoover all the way through, just manipulated and looped, it achieves a very hypnotising effect.
Well, I'm not going into specifics on different tracks, ofcourse there will be tracks which use repetition to great effect, especially when the beat is hyponotising, then it really drills into your head. I was talking generally in terms of minimal music.
As for mainstream music, I agree, and I don't listen to it, but was their opinion, not mine.
You want something really experimental and dark? Check out my first track I've put on here lol, it's dark ambient/weird.
MegaUpload failed for a number of people, so I've uploaded the track onto 4share;
enjoy :)
What tools do you use?
I've always been interested to create the music I can make in my head, but the tools require more learning time than I have. I'm waiting until somebody invents (1) an intuitive interface to (2) compose and orchestrate an (3) infinite orchestra of traditional and synthetic instruments.
I listened to "Alien Machinations." Congrats, it's a very interesting progression of sounds. I wish I had your skill!
If you just want an intuitive, easy to use interface then Fruity Loops is your best bet. Its what I use, and I hardly ever had to refer to help. However, no matter what program you use, you will find yourself spending a fair amount of time learning the ropes. Initially, you can just start off with the presets that are provided with FL.
Its nice you liked the main element of the track :) I did try for a progression of sounds and atmosphere throughout so that something unique came out. As for my "skill" well when I started off I didn't even know what a kick drum was. The most important thing I found was to spend time playing around and experimenting. Its going to take time anyways, so one might as well start sooner than later. I've been using FL for almost 2 years now.
Just saw this page. I'm listening to Back to the Bass-ics. It's pretty cool. To me, it sounds like minimal goa. (Which is something I've never heard before, and to be honest, I was tempted in making something that is a blend of the two genres.) I'll try your other stuff too and will attempt to give you feedback.
I have only dabbled a little in music creation, and I loved it, despite having no music theory and don't know an instrument. Over the summer, I plan on taking a piano course for some theory and want to try busting out some songs on FL.
BTW, what is the artist name I should put for these songs?
Oh, and what's the best acid tool you've found? The best one I've discovered is http://www.audiorealism.se/abl/abl2_announcement.htm
Minimal goa? =p I was definitely not aiming for that. There is some minimal Goa out there. Check out Planet B.E.N., especially the Trippy Future Garden album and Space Dimension. There is also a minimilish track by Sheyba called Into the 4th Dimension.
I find music creation very satisfying, even if others find my creations nothing great because the tracks are a complete reflection of my tastes.
I suppose you could just put down "Karan", I'll think up a proper artist name in case I ever get real good.
As for synths, well they can get quite complicated and I haven't the time to learn them. So I've stuck to the basic TS404 synth provided in FL which is quite easy to use. Here are some presets I've come up with for acid. The acid greatly depends on the filter cutoffs too, change the cutoff and you can get a completely different sound.
well, here's an experiment by me.
Some good synths there, the beginning is a bit off but then the synths kick in. You need to have some bass though, some more layers to give it that rolling feeling. The 'thik-thik-thik' hats should be replaced. It doesn't sound good. And for variation, you could change the pitch using a LFO or something. Pretty good effort, need work on introducing more layers though. The lead synths are fine.
I'll improve track-by-track.
btw, thanks for suggestions. :)
I don't even like dance music and I still find these tracks interesting. Surprisingly nice work.

subset: commoncrawl


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Ward: Dueling due diligenceWritten by Lisa Renee Ward | | email@example.com
What is the easiest way to get an idea of the different opinions within our local government on the proposed sale of the Marina District? Sharing some selected comments made during a more than one-hour discussion on the topic at the April 12 Toledo City Council Agenda Review:
Councilman D. Michael Collins: "Before any final decision is made by this Council, I would expect that the prospective purchaser provide within the instrument of purchase, a complete business plan — defining schedules, financing, marketing and all of those essentials that would be required under a business plan for a conventional loan."
Collins also wanted the time changed for the reverter to be 24 months instead of five years; if 51 percent of the business plan was not complete, the property would revert to the City for $2 million.
Law Director Adam Loukx: "What we are talking about here is an arms-length transaction between a willing buyer and a willing seller for the sale of real estate. … The purchaser can say, 'We've looked at your language and sayonara.' This is different than what we have done with this property in the past."
Collins: "We must negotiate from a position where we are not begging for a sale. … We are not in a position of weakness."
Mayor Michael Bell: "We're not in a begging mode. We're a city that just came out of a $48 million deficit. What we have to realize here is, outside of buying this property, they are not asking the City for anything. So any of the capital that's going to be put into this project, they're not asking you for anything. Everybody else that has come in here and attempted to do anything with that property, has said 'I'm willing to do this but — but I need this from the City,' or 'I need that from the City.' They're not saying that. They're saying, 'Look, let us pay for the property, here's what we intend to do, if you get out of the way we can make this thing work.'
"With the way it's going with just the first few questions here … it's similar to Toledo slowdown. People want to know why things don't happen here in this City. You're seeing an example of some of this and you will call it due diligence but other people listening will call it something else.
"We've done what was asked of us from a standpoint of trying to create economic development in an area nobody else wanted until we went and found somebody. So we're sitting here doing the dance now, so it is a little bit frustrating, but it's OK. I mean, I respect that you're 12 members of Council and you have the ability to do whatever you need to do. But I can tell you that this company, if given these stipulations, will walk away from this deal."
Councilman Steve Steel: "I wasn't going to respond directly to the mayor's soliloquy. … Mr. Mayor, one of the significant differences between this group and any of the others who have ever come in is, we know absolutely nothing about them. They're 12 time zones away and we don't know anything about their track record. We don't know what kind of labor they use, we don't know what kind of development they do."
Steel referenced his previous two requests for resumes and portfolios that had not been answered.
Bell: "Can I say though that you had that from [Larry] Dillin and you have nothing to show for it. …. What I'm saying is, did he have a track record? And are we right now on the hook for about $3.5 million? Absolutely. Have we ever asked in the past from anybody that is willing to invest in the City of Toledo, 'Where does your money come from?'"
Steel: "Yes, yes. Of course and of course we're going to ask for your track record and what kind of development you've done. With Larry Dillin we knew, we'd seen what he had done. You can roll your eyes if you wish, I suppose but that's …"
Bell: "I'm looking at a project that's not done on the other side of the river, I'm looking at a bill that's coming due, shortly, that we have no money for, that we guaranteed for Larry Dillin."
Councilman Adam Martinez: "I don't even know where to start, Mr. Mayor. I certainly understand your passion and frustration because this Council has double standards when it comes to development. We were willing to give Mr. Carney (Berdan Building) $12 million of federal subsidy without even having an appraisal."
Councilman Mike Craig: "If anybody takes the tape of this and sends it out to future investors of the City of Toledo you can forget about investment here for a long, long time. All the people in this room will be either very, very old or very, very dead.
"You think this is generating good will? Telling somebody you can come in here, invest $100 million and in two years we're going to take it back for $2 million? Wow. That's going to get people knocking our doors down."
Councilman Rob Ludeman wanted this heard April 19 in the Economic Development Committee, on which he serves as chairman. Several other members, including Councilwoman Lindsay Webb wanted it in Committee of the Whole and felt April 19 was too soon.
Council President Wilma Brown said there would be a Committee of the Whole hearing; she would let Council know the time and date.
Webb: "We need to take the time to deliberate as a body as cautioned by The Blade and some of the comments today."
Ludeman: "I'll say this nicely, I hope you are not insinuating that I'm trying to railroad this project in any way, manner or form. It's obvious that it should be heard in the Economic Development Committee as was The Docks. … There's nothing in the memo that says I would call for a vote but it needs to be started."
It started …
Toledo Free Press Web Editor Lisa Renee Ward operates the political blog Glass City Jungle
Tags: Lisa Renee Ward, Marina District, Opinion, Shredding the Curtain, Toledo


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http://shine.yahoo.com/channel/food/...#photoViewer=8Least likely to succeed: Sbarro's
...but let's be honest, is that such a bad thing? Sbarro was always there when you needed but its dried-out, hot-plate pizza sometimes made you wish it wasn't. "It could have used a little more stuffing and it felt like it was sitting out a little too long, although I shouldn't expect too much from a Sbarro in a college food court," writes one patron on the user-generated pizza review site Worst Pizza. But without Sbarro, what are college students, Ninja Turtles, busy parents, and lazy cheese-addicts left with?
Most improved: Dominos
The delivery chain threw out its old-school recipe after years of complaints and started fresh last year. According to Consumer Reports, they done good. "The sauce was sweet and fresher tasting, though the herbs and spices still tasted dehydrated," reports the magazine's testers. "It had stretchy mozzarella cheese and a garlic flavor... All in all, very good cheese and pepperoni pizza." SeriousEats also gave their pepperoni pizza high marks in their pizza delivery taste test. "The best cheese...tangy, well-seasoned, and actually tastes like mozzarella." The sauce is also more flavorful than ever, according to YumSugar's taste test, but the crust still "doesn't possess even an iota of crispiness."
Worst for you: Uno Chicago Grill's Deep Dish Individual Pizza
You got your tomatoes, your sausage, your cheese and your 2,300 calories. Eating one of these 'personal' pizzas is the same as eating 18 slices of Domino's Crunchy Thin Crust cheese pizza, according to Men's Health. That's not to say it isn't delicious
Worst tasting: Little Caesar's
The little guy in the toga is cute, but nobody ever has anything good to say about the food. Serious Eats calls their pepperoni under-seasoned, their cheese rubbery and their dough barely cooked. Food editors at the Florida Times-Union, also gave the chain the lowest rating in their taste test. "Remember that pizza they served in the middle school cafeteria? Yeah, that was better.
Best tasting: Papa John's
PJ's beat Pizza Hut and Dominos in Serious Eats' pizza showdown, and their every-topping-in-the-universe option won the highest marks on PJ's menu. "Vegetables had better flavor than either Domino's or the Hut," reports the blog's tester. "Its pizzas seemed to be made with more care, were tastier overall, and seemed to use better ingredients." But if you like a crispy crust, look elsewhere. The thick breaded base is repeatedly described by taste tests as "chewy."
Best overall pie: Pizza Hut's Pizza Mia
Serious Eats crowned the chain's Pizza Mia, with bacon and olives, most delicious. "The crust was had a nice crispness to it ... the olives were flavorful...and the balance of crust, sauce, and cheese was pretty much on. We were all stunned that this thing came out of Pizza Hut." While the chain didn't get any raves on their other pies, they do have more options low-fat options than any other franchise. Nobody wants to taste-test them though.
Worst overall pie: Chuck E. Cheese
The San Francisco Chronicle's reviewer describes their pies as having "that distinct Kraft singles layered on Heinz ketchup flavor." Other food bloggers have called the sauce "metallic" and the crust "defrosted." Then there's the fact that the chain's mascot is a mouse. Not that it matters. There's Skee-Ball.


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Video: Firefighters, medics save man during suicide attempt
Quick action from responders save this man's life after he jumps from a building in an apparent suicide attempt
By EMS1 Staff
RUSSIA — Video shows firefighters quickly positioning an inflated cushion to break a man's fall after he jumps from the top of a building.
The man is standing at the top of a four-floor building when he quickly jumps, the firefighters getting there just in time to break his fall as the man lands near the edge of the cushion.
Medics rush in, as the man seemingly losses consciousness after the fall, and is strapped to a stretcher and rushed into an ambulance.
It is unclear why the man wanted to take his life and what his current condition is.
The comments below are member-generated and do not necessarily reflect the opinions of EMS1.com or its staff. If you cannot see comments, try disabling privacy and ad blocking plugins in your browser. All comments must comply with our Member Commenting Policy.
Monday, November 05, 2012 2:59:43 PM Well, the way they handled him he's probably dead. They just picked him up and dropped him on the litter. Nice job guys.
Tuesday, November 06, 2012 8:37:51 PM Wow. I bet all that jumper wanted was a c-collar and a backboard, and the medic was like "Homie don't play that".
Monday, November 26, 2012 12:40:47 AM is that the protocol there"scope and run"what happened to C-spine immobilization and the rapid trauma assessment.
Latest EMS Jobs


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Worker loses leg in industrial accident at Bates Container facility in southwest San Antonio
SAPD: Surgeon removed worker's leg at Bates Container; worker taken to University Hospital
SAN ANTONIO - A worker's leg had to be amputated when he became trapped in a machine at the Bates Container facility in the 10600 block of Fischer Road on San Antonio's Southwest Side.
The accident happened around 9 p.m. Monday. Bates Container makes cardboard boxes at the facility.
The worker was operating an industrial belt pulley and mistakenly stepped in an area where he was not supposed to, according to Guy Sanders, a vice president for Bates who leads the San Antonio division.
"Basically, he was entrapped between two large rollers, and we had to get him out of the two rollers," said San Antonio Fire Department Battalion Chief of Special Operations Walter Yates.
First responders were not equipped to free the worker from the machine, so a team from San Antonio AirLife, the San Antonio Fire Department and a trauma surgeon from University Hospital went to Bates Container.
"What we're able to do is -- with specialized equipment and specialized trauma team -- bring a surgeon out to the scene and care for the patient, as well, directly on the scene, and assist in stabilization and transportation of patient," Dr. Craig Manifold, EMS director for the San Antonio Fire Department, said.
It took the surgeon 15 to 20 minutes to remove the worker's leg above the knee.
Manifold said the worker was taken by AirLife to University Hospital in critical but stable condition. Family members said his condition has been upgraded.
Sanders said Bates had all proper safety measures in place. Employees said they have to go through on site training at Bates.
"We have safety orientation and stuff like that. We usually do really well in the back, but accidents happen," one employee said.
Sanders said for now, the company is focused on helping the employee heal.
For a list of recent stories Jenna Hiller has done, click here.
Copyright 2012 by KSAT.com All rights reserved. This material may not be published, broadcast, rewritten or redistributed.


text: Electricity, phone and internet service was down for about 500 customers living in the Bunker Hill area west of Longview yesterday afternoon, after lines were pulled down by a log truck that was traveling through the area. The outage was first reported at about 3:30 yesterday afternoon, when local residents reported that the truck had taken down lines in the 100 block of Bunker Hill Road. The lines actually became entangled in the truck, and it took some time to free the vehicle. Power repairs were completed in a couple of hours, and then it took a couple more hours after that to restore the phone service. So far, no citations have been reported in connection with the incident.


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Samsung PN43F4500BFXZA
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TVsZone.com Images of Samsung F4500 Series PN43F4500BFXZA 43" 720p Plasma TV with Clear Image Panel, 600Hz Subfield Motion, Wide Color Enhancer Plus, Real Black Panel, ConnectShare Movie and DTS Premium Sound 5.1 in Black
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Below is the poem entitled No Time for Talk which was written by poet
Morken. Please feel free to comment on this poem. However, please remember, PoetrySoup is a place of encouragement and growth.
Read Poems by
Sharon Morken
Moments I feel weak
I work and work
Feel so busy it's hard to speak
Everywhere I turn
Feels like a block
I've got to do, no time for talk
But at the end of the day
There's an ache in my chest
There's so much time I was to invest
In better causes but this is where I'm left
Broke down by some stooge dressed in an Structure vest
I want to beat you so bad, I'll find a way
I don't give up that easy, just wont be today
There's room in this world for honest business
It's what my grandpa believed in,
That honorable feeling never goes out of season
I'll wake up one day
Walls will shatter like glass
I'll get up and everything will be in grasp
I'll have good workers that get paid well
Mothers can allow their kids out of their shell
They can raise them at home instead of a daycare
Way better than the present which sometimes is more than I can bear.


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Making a couple of tables for the wife to put on the patio. What type of finish should I put on cedar?
No announcement yet.
What type of finish for cedar?
new posts
Re: What type of finish for cedar?
Linseed oil nothing more as cedar holds up real well the elements.9/11/01, never forget.
Re: What type of finish for cedar?
How well does cedar take a exterior stain like a semi-transparent deck stain?"When we build let us think we build forever. Let it not be for present delight nor for present use alone. Let it be such work that our descendants will thank us for, and let us think, as we lay stone upon stone, that a time is to come when these stones will be held sacred because our hands have touched them, and that men will say, as they look upon the labor and wrought substance of them, "See! This our fathers did for us."
John Ruskin (1819 - 1900)
Re: What type of finish for cedar?
Originally posted by Bob D. View PostHow well does cedar take a exterior stain like a semi-transparent deck stain?
The first table has now gone two full seasons (2x summer, 2x winter) and it is juuuust showing a bit of 'wear' on the table-top. A quick scuff sanding and respray should do it for another 2 years. The one I just made last summer still looks brand new (I put it in storage for this past winter).
A more elaborate answer to your question would be this:
For outdoor furniture what do you want: An easier maintenance finish, or a longer last finish?
If you only use an oil-based stain, semi-transparent or not, you can reapply very easily, but it will be required at least every two years. Possibly every year depending on where you live / weather conditions.
If you go through the extra efforts of putting clear coats (e.g. exterior poly (AKAK spar varnish)), then it will likely last 3-4 years, but you will have to completely strip it in order to do any real quality reapplication. You can do spot touch-ups but it won't be unnoticeable and not as protective.
Cedar is great for outdoors because it is naturally rot & insect resistant. The oil / stain just helps repel water, and adds some color. Using a sealing varnish actually locks in the natural characteristics of the cedar and you're relying solely on the poly.
Hope that helps.


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Lois Jane Owens, 90, of Nashoba, passed away Thursday, April 17th, 2014 in Antlers. Lois was born in Fond du Lac, WI on February 18, 1924, a daughter of the late Marian (Griffiths) and George W Marshall. She married Gerald Owens on December 6, 1942 in Marvel, AR. Lois was a very colorful and adventurous person, she was a horse trainer and professional bowler. She is in the Oklahoma Bowling Hall of Fame for a perfect game she bowled on March 17, 1961. Lois loved fishing and riding her motorcycle and she was a member of The Motor Maids of America. She and Gerald traveled the country together on their motorcycles. Lois played the organ and made the best cornbread dressing you ever had. She was a wonderful cook and loved being outdoors, flowers, gardening and animals. She is survived by her Husband Gerald Owens, of Nashoba; Daughter Carol West, of Nashoba; Son Jerry R Owens and wife Connie, of Cleveland; Granddaughter Alicia DeWitt Somers and husband Walter, of Jacksonville, FL; Grandson Mike Owens and wife Angie, of Flower Mound, TX; Grandson Scott Owen, of Tulsa; Granddaughter Kristie Owens, of Tulsa; Granddaughter Shannon Bellefleur and husband Eddie; Granddaughter Ashley McClane and husband Ian, of Plano, TX; Nephew Russ Welch and wife Jan, of Summit Lake, WI; Niece Cheryl McLeod, of Racine, WI. She is also survived by 14 Great-Grandchildren, 3 Great-Great-Grandchildren, as well as a host of other relatives and friends. Lois was proceded in death by her Parents and 3 Siblings Ella Welch-Kelly, Walter Marshall and Peggy McCoy. In lieu of flowers, memorial contributions may be made to your favorite charity. Graveside services were held at Nolia Cemetery in Nashoba, at 2:00pm on Monday, April 21, 2014 with Mickey Bradley officiating. Honorary pallbearers were Larry Jackson, Junior Jackson, Richard Rojas and Larry Coslow. Arrangements were entrusted to Burkhart Funeral Service - Clayton.


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car charger iphone 5c
bought a new iphone 5C toady, comes with the wall charger but alos want to be able to charge it in my truck, i have a charger i bought off amazon for my macbook pro and it has a usb port, its a spal 85w car adapter and had great reviews. ofcourse the people at at&t said i could fry my phone with anything other than a apple charger. true / false ?
Not true. You can use the car charger for your iPhone without causing any damage to it. The car charger built for your MacBook Pro is designed to carry a heavier load of current that is required by the larger battery. Your new iPhone will draw a much lighter load from the charger but will charge OK. The USB output voltage is the same, so no worry there either.
thats what i figured but wanted to make sure just in case people had been having problems with aftermarket car chargers.
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Bridesmaids Blu-Ray/DVD Combo Giveaway
The Prize
3 winner(s) will win. This contest/giveaway ends Sep 28.
Contest Details
Join the wildest wedding party of the year when Bridesmaids marches down the aisle to Blu-ray™, DVD and digital download on September 20, 2011, from Universal Studios Home Entertainment. Surpassing Sex and the City as the number one R-rated female comedy of all time, Bridesmaids starring "Saturday Night Live" standouts Kristen Wiig and Maya Rudolph, is produced by comedy mastermind Judd Apatow (Knocked Up, The 40-Year Old Virgin) and marks his most successful film ever.
Thirty-something Annie (Kristen Wiig) has hit a rough patch but finds her life turned completely upside down when she takes on the Maid of Honor role in her best friend Lillian's (Maya Rudolph) wedding. In way over her head but determined to succeed, Annie leads a hilarious hodgepodge of bridesmaids (Rose Byrne, Melissa McCarthy, Wendi McLendon-Covey and Ellie Kemper) on a wild ride down the road to the big event.
Contest winners
This contest is now finished. Here are the winners, listed in alphabetical order:
- Dolores Kauffunger - Orlando, Fl
- Ron Miller - Covington, Oh
- Amber Utpatel - North Judson, In
There were 1014 for this particular giveaway.
The Catch (there is none)
None of your information, including your email address, will be sold or given to 3rd parties. You should not receive any spam as a result of entering this awesome contest. If you do win the contest, your information may be provided to the company responsible for sending out the prize - after all, they can't mail the prize to you if they don't have your mailing address.
Contest Rules
Our rules our simple. Visit our FAQs for more information.


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California Court Strikes Down Law Requiring DNA Collection From Arrested Felony Suspects
A California appeals court has struck down a state law that requires the collection of DNA from anyone arrested on suspicion of committing a felony.
High School Water Polo Player Found Unconscious At Bottom Of Pool In Chino
A water polo team at a high school in Chino reportedly found one of their players at the bottom of a pool during a match Thursday.
Craigslist Ad Helps OC Police Seize 560 Pounds Of Illegal Fireworks
A Craigslist ad led investigators Thursday to a Santa Ana garage, where they seized up to $10,000 in illegal fireworks.
LA City Attorney To Drop Appeal Of Ban On Seizure Of Skid Row Property
City prosecutors are expected to halt efforts to appeal a court ruling that prevents the removal of shopping carts and other items left behind by transients on streets in downtown Los Angeles.
Man Says Dog Saved His Life After Seizure
Tim Mullen says his Golden Retriever, Garth, helped him to escape his latest brush with death Monday night when he was alone at a relative's home.
Woman Sues Live Nation, AEG Live After Reportedly Suffering Seizure During Jay-Z Concert
A woman filed a suit Monday against the promoters of a Jay-Z concert and the Staples Center after she reportedly suffered a seizure when she was forced to leave her handicapped-reserved seat.
Authorities Make Major Weapons Bust In Inland Empire
Authorities announced a major weapons bust in the Inland Empire Thursday.
Chris Brown Suffers Seizure From Emotional Stress
Chris Brown's publicist says the singer has suffered a seizure brought on by intense fatigue and extreme emotional stress.
Kelly Osbourne Hospitalized After Suffering A Seizure On TV Set
Kelly Osbourne was rushed to the hospital Thursday after she suffered a seizure while filming E!'s "Fashion Police," according to "Entertainment Tonight."
Deputies Shut Down Marijuana Cultivation Operation In Adelanto
Two men have been arrested following the discovery of a marijuana cultivation operation inside a commercial building in San Bernardino.
1 Arrested Following Meth Bust At Checkpoint In Indio
Authorities say a driver was arrested at a checkpoint in Indio on Friday after U.S. Border Patrol agents seized about 23 pounds of methamphetamine.
4K Pounds Of Illegal Fireworks Seized From East LA Business
A cache of 4,000 pounds of illegal fireworks worth at least $10,000 was seized from a business in unincorporated East Los Angeles, and its 34-year-old landlord was arrested, authorities said Tuesday.
300 Marijuana Plants Seized From Growing Operation In Monterey Park Home
A fire alarm tipped off authorities last week to a large marijuana growing operation at a home in Monterey Park, officials said.
DMV Reportedly Revokes Epileptic Deputy's Driver's License Months After Deadly Crash
The DMV has allegedly revoked the driver's license of an L.A. County Sheriff's deputy who caused a deadly crash when he blacked out at the wheel, authorities reported.
Homeless Deaths Revive Controversy Over Property Seizure Ban Along Skid Row
When does too much "stuff" pose a public threat? That's the question facing city officials after another death on Skid Row.


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Class Notes
Get behind the most interesting education stories, research and trends with the Express-News education reporters.
Posts filtered on Tag
Texas Education Agency releases lay off numbers
Texas' school districts aren't the only education entities feeling the funding pinch. On Tuesday morning, the Texas Education Agency — the state's department of education — released the number of employees the agency laid off last month. [Read More]
Race to the Top winners announced
U.S. Education Secretary Arne Duncan announced today that Delaware and Tennessee are the winners in the first round of the Race to the Top competition.Delaware will receive roughly $100 million and Tennessee $500 million to implement their school reform plans over the next four years.Forty states and the District of Columbia submitted grant applications for […] [Read More]
Districts must give accurate report card grades
OK, here's some trick math: Suzie has four homework questions for homework. Suzie answers all four questions incorrectly. What grade should Suzie earn for her homework assignment? If you guessed zero, in many schools your guess would have been wrong. In many Texas school districts, Suzie was earning a 50, 60 or higher, for assignments […] [Read More]


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US Journalism Awards
***2015 deadline extended to Monday, Feb. 9th***
The Robert F. Kennedy Journalism Awards honor those who report on issues that reflect Robert F. Kennedy's concerns including human rights, social justice, and the power of individual action in the United States and around the world. Entries include insights into the causes, conditions and remedies of injustice and critical analysis of relevant public policies, programs, attitudes, and private endeavors.
Established in December of 1968 by a group of reporters covering Robert Kennedy's presidential campaign, the awards program has far exceeded theexpectations of its founders. Led by a committee of six independent journalists, the Awards are judged by more than fifty journalists each year. It has become the largest program of its kind and one of few in which the winners are determined solely by their peers.
The 2015 RFK Journalism Awards will open for submissions on November 18, 2014. The deadline to enter is February 9, 2015.
Click here for information on how to submit an entry for the RFK Journalism Awards.
Click here for a full list of past winners of the RFK Journalism Awards.


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Coverage and insight from College Station.
Posts filtered on Category
With sweat at hand, Sherman says don't sweat Mathis
COLLEGE STATION — Safety Trent Hunter set down his fishing pole on Sunday evening long enough to visit with a few of us in coach Mike Sherman's fishing-friendly backyard, on the eve of Texas A&M starting fall camp. Part of that visit is included in the video above. Hunter, like all of his teammates, knows […] [Read More]
Hard to figure: 8-4 a middlin' stab for mysterious Aggies
UPDATE: Practice schedule and policies added to bottom — bz COLLEGE STATION — The Aggies report on Sunday and start practice on Monday, and expectations here in Aggieland and across the fruited plains are as high as they've been in at least three years for Texas A&M. The Aggies own the Big 12's offensive preseason […] [Read More]
Sherman: Steady showings will eliminate hate
COLLEGE STATION — Last October, following a 48-point loss at Kansas State, Texas A&M coach Mike Sherman had a message for his players: "Everybody hates you." Including mammas, girlfriends and grandmas, Sherman said, in recounting the story for the Houston A&M Club this past weekend. "But the only ones that really matter are in this […] [Read More]
Loftin: 'Whatever it takes' regarding Big 12's pledge
HOUSTON — Don't let the bowtie fool you – I believe R. Bowen Loftin when he talks tough regarding Texas A&M absolutely collecting its $20 million annually promised from the Big 12. Or else. Mike Sherman served as the keynote speaker on Saturday night at the Crowne Plaza hotel for the Houston A&M Club's Coach's […] [Read More]
Bass back in, Davis out on Aggies defensive line
HOUSTON — When a college program loses a player to grades, it's rare that the student-athlete later shows back up on campus, raring to go. Texas A&M coach Mike Sherman is happy to report that Ben Bass is back – and the Aggies certainly could use the swift defensive end on a thin line, one […] [Read More]
Aggies to Big 12: Honor your promise
UPDATE: Big 12 commissioner Dan Beebe responded Thursday afternoon with this: "The commitment to Texas A&M was made and it still stands. We did not have the luxury of time during the crisis to sort out the details, but that will be addressed in the future." COLLEGE STATION — In what's often a convoluted subject […] [Read More]
Kragthorpe out, Walters in as Aggies receivers coach
IRVING – Texas A&M announced today that Aggies receivers coach Steve Kragthorpe "has resigned his coaching position to tend to family medical issues." A&M coach Mike Sherman also said that Troy Walters, a former A&M Consolidated, Stanford and NFL player, has been hired in Kragthorpe's place. "Steve and I sat down and discussed his situation," […] [Read More]
Sherman scales back chat at Coach's Night
COLLEGE STATION — Talk is cheap, unless it raises about $30,000 in scholarship money for future Aggies. That's what Tuesday night's Brazos County A&M Club Coach's Night garnered, according to Brien Smith, the Coach's Night chairman. Getting back to that talk is cheap part – apparently Texas A&M coach Mike Sherman agrees, because after a […] [Read More]
Sherman: Arkansas will stay on slate
COLLEGE STATION — With the news that the Big 12 would survive and play nine league football games – one more than right now – perhaps as soon as 2011, I wondered what would happen to Texas A&M's budding series with Arkansas in Cowboys Stadium in Arlington. Apparently nothing, according to A&M coach Mike Sherman. […] [Read More]
So long, SEC: We never knew ye
COLLEGE STATION — They need to get rid of the numbers on conferences. The Big Ten now has 12 members. The Big 12 has 10 members. The Pac-10 has 11. Conference-USA has got it right. The Big Misnumbered are just two more examples of how messed up college athletics can be. When I started covering […] [Read More]
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Communication security is an important aspect for stable operation of the electric grid. The goal is to develop next generation secure grid communications at physical and multiple-access layer using novel spread spectrum techniques.
Energy Wall - Steam Distribution and Energy Delivery Optimization Wireless Sensors
June 12, 2013 — The objective of the project is to design, develop and deploy robust methods to efficiently deliver steam on ORNL campus. Wireless sensors are used for demonstrating ease of deployment, low-cost, and rapid fault identification. Steam losses amount to $540/trap/year, typical facility like ORNL has 1-2K traps on steam distribution.
Fully-virtualized Computational Energy Infrastructure Model for Improving Cyber Resilience
June 12, 2013 — Multiple interdependent energy foundations, comprising energy generation, transmission, and end-use, serve as critical infrastructure facility for ORNL. These energy infrastructures are driven by multi-level control systems that observe the state of the system and respond to attain a local stable operating point. The goal is to develop a simulation framework to comprehensively analyze the resiliency of the ORNL campus that can be scaled to include regional and national level infrastructure modeling.
Advanced Security Acceleration Project for Smart Grid (ASAP-SG)
June 12, 2013 — The goal of this project is to develop a set of computer and network security requirements for the smart grid deployment. The key problem addressed in this project is to provide actionable security guidance to utilities for secure deployment of smart grid systems
We're always happy to get feedback from our users. Please use the Comments form to send us your comments, questions, and observations.
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Unlocking the Key to Deep Sleep
By Sarah Fenske
Making the Ferguson Commission Matter
By Danny Wicentowski
My Fake Boyfriend Became a Real-Life Crush
By Lindsay Toler
Rep. Jeffrey Pogue Bill Would Ban Unisex Bathrooms
By Danny Wicentowski
Darren Wilson Gives Speech to Nonprofit
By Danny Wicentowski
Angel Stewart and Other Victims of Violence Ask for Mercy
By Jessica Lussenhop
Obama Praises St. Louis' LaunchCode
By Lindsay Toler
By Lindsay Toler
Any other final words were lost in the wind as my tandem instructor, strapped to my back, decided it was time to go and gently rocked us both over the edge.
The first second spent falling away from the plane is like a drunken blackout, quickly followed by a snap-to of sheer terror. My only other frame of reference for such intense panic was getting ejected from the backseat of a motorcycle. In this case, though, the cold wind roaring past my ears was a far more welcome greeting than a gravel ditch.
Quantum Leap Skydiving Center Open 10 a.m. until dark Monday and Friday, 8 a.m. until dark Saturday and Sunday, open by appointment Tuesday-Thursday. Call 800-STL- JUMP or visit www.stljump.com.
A patchwork of Midwestern farmland lay before me, and as soon as I began trying to spot landmarks, I knew the worst had passed. It became easy to enjoy the rest of my minute-long free fall and, after the chute opened, my slow, earth-bound glide. Touching down, my veins pounded like drums.
"People don't realize how relaxing a sport this is," observes Tom Kuehnele, a 55-year-old skydiving enthusiast. "The rest of the week is in slow motion after the intensity of that 60-second free fall."
Aside, perhaps, from bungee jumping, nothing can quite prepare you for the feeling of literally leaping outside your safety zone. So it was surprising to hear a tandem instructor say that very few students ever back out of a jump. "If you took the time to drive out here, you probably want to do it," says Jason Papke of Vandalia, Illinois-based Archway Skydiving Center.
A quick scan through the phone book reveals only two listings for skydiving facilities Archway and Quantum Leap Skydiving Center in Sullivan, Missouri. Both are about an hour-long car ride from St. Louis. I soon discovered that most potential skydivers, by the time they arrive, are finished asking, "Am I really going to do this?" They've moved on to: "How do I want to do this?"
There are three methods of a first-time airplane exodus that are approved by the United States Parachute Association: tandem, accelerated free fall or static line. Scott Cowan, owner of Quantum Leap, says that the vast majority of new jumpers go tandem, where the student is strapped to the front of an instructor who is wearing the chute and is in charge of deploying it.
Preparation for tandem skydiving is minimal, requiring only about an hour's worth of instructions and $229. The technique, developed in the early 1980s, suits virgin jumpers who want to get a taste of the sport but don't feel comfortable jumping alone, or for those who just want to check skydiving off of their life's to-do list.
The accelerated free fall (AFF) was developed as training for those looking to earn their skydiving license and, at the same time, experience the terrifyingly terrific feel of jumping solo their first time out of the chute. During an AFF jump, students wear and deploy their own parachute packs. Two instructors jump with the student, stabilizing and coaching him or her throughout the free fall and ensuring that the parachute's ripcord is pulled at just the right altitude.
Students are also outfitted with a radio receiver so that instructors can guide them softly onto the landing field. Before jumping, students receive four to five hours' worth of training in all aspects of skydiving from the correct way to pack a parachute to the finer points of a successful landing (i.e. no broken ankles or cornfield touchdowns). Archway charges $289 for the initial AFF jump; Quantum Leap charges $299.
As part of a training program, the cost of subsequent jumps decreases, but still, skydiving is not a cheap sport to pursue. In fact, many skydiving enthusiasts go on to become certified instructors in order to offset the costs of their hobby.
For those on a tight budget, the cheapest jump option is the static line method, which is only offered at Archway, for $159. These jumps are made at the much-lower altitude of 3,500 feet. The ripcord is anchored to a stationary point inside the airplane, so when students jump, their parachutes are automatically deployed. As with the AFF method, students are then guided to the ground via radio.
To commemorate your inaugural skydiving experience (and to prove to all naysayers that you did not chicken out), you can choose to have the entire experience documented on video or film. A video recording on DVD costs $79 at Quantum Leap and $59 at Archway. Still photography is available for an additional $20 at both skydiving centers.
The sport's earliest proponents were former World War II paratroopers still enthused about jumping from planes, and skydiving has come a long way in terms of popularity. Both Archway and Quantum Leap log around 12,000 skydives per year. On clear summer days, it's not uncommon for 100 people to show up at the local skydiving centers. But despite the sport's growing popularity, skydivers often find their sanity questioned by those who've not yet taken the plunge.
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21 Moms of Pointfest at Verizon Wireless Amphitheater, 5/12/13
Sunday was Mother's Day, but that didn't stop these moms from attending the 31st edition of Pointfest at Verizon Wireless Amphitheater. Photographer Jon Gitchoff brings back these photos of 21 moms he spotted at Pointfest, because, Mother's Day.
All photos by Jon Gitchoff for the Riverfront Times Hi, Mom!
See Also:
- Brad Paisley Fans Split on "Accidental Racist" in the Parking Lot Last Night Before His Show
- Photos: Pointfest 2013
First, a little music:
(View this post as a single page.)
A mom with flowers, presumably from thoughtful offspring.
Location Info
Hollywood Casino Amphitheatre
I-70 & Earth City Expwy., Maryland Heights, MO
Category: Music
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On Monday, he entered even more rarefied air.
The star freshman became the first player in UK history to earn college basketball's oldest player of the year award when he was named the winner of the 2012 Oscar Robertson Trophy by the United States Basketball Writers Association (USBWA). Davis joins John Wall, who won the Adolph Rupp Trophy in 2009-10, as the only Wildcat to be honored with one of the six major player of the year awards.
Davis came to Lexington as the consensus top overall player in the class of 2011, and has only exceeded the high expectations that accompanied his arrival. Helping Kentucky to the NCAA Tournament's No. 1 overall seed and, most recently, a berth in the Sweet 16, Davis leads the Wildcats in scoring (14.3 points per game), rebounding (10.1 per game), blocks (4.6 per game), steals (48) and minutes played (31.9 per game).
His scoring is behind the pace of most historical player of the year winners, but his overall impact on both ends of the floor has been lauded by nearly every one of UK's opponents this season. His 166 blocks lead the nation and are a single-season school record. He is closing in on the Southeastern Conference record for blocks in a season and anchors a Kentucky defense that is just three swats shy of the all-time NCAA team record of 315 set by Connecticut in 2003-04.
"Anthony Davis made an immediate and dramatic impact on college basketball," said USBWA President Lenox Rawlings of the Winston-Salem Journal. "He has many skills, most obvious among them his ability to block and alter shots. Davis' dominance inside solidified Kentucky as a national title contender and brought Bill Russell back into the dialogue, shining light on the vital half of the game that people often ignore."
With Davis and his 7-foot-4 wingspan terrorizing opponents, UK leads the nation in both effective field goal defense (41.7 percent) and 2-point field goal defense (39.3 percent). Exceptionally, Davis has exerted his defensive impact while fouling rarely. Only once has Davis fouled out this season and he has committed an average of just 1.9 fouls per game, second-fewest among Wildcats playing at least 15 minutes per game.
Offensively, Davis has improved markedly throughout the season, evolving from a player that scored primarily on put-backs and alley-oops to UK's top offensive option. He averaged 15.9 points in regular-season SEC play and has scored double figures in all but one of his last 15 games.
His points have come in an ever-expanding variety of ways, ranging from hook shots with both hands, drives to the basket and even 3-pointers. Even with his growing offensive workload, Davis still ranks second in the nation in field-goal percentage at 63.6.
Davis becomes just the second player in SEC history to win the award named after Oscar Robertson. Pete Maravich of LSU won it in back-to-back seasons in 1968-69 and 1969-70. He is also just the second freshman to win the award, joining Kevin Durant of Texas in 2006-07, a player Davis has professed to admire and model his game after.
The USBWA's National Player of the Year award is oldest of the six major player of the year awards, as it was first given to Robertson after the 1958-59 season. Davis will receive the trophy, as well as the Wayman Tisdale Award, the USBWA's freshman of the year award at the annual College Basketball Awards Breakfast on Friday, March 30 at 8 a.m. at the New Orleans Marriott in conjunction with the NCAA Men's Final Four.


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The James J. Heller Concert Series will present, Trillium and Friends, two ensembles comprised of Moravian College music students, on Sunday, October 24, 1999, at 7:00 p.m. in Kortz Hall, at Moravian Hall Square in Nazareth, Pennsylvania.
Performers for the Trillium, Nicole Stevenson, flute; Emily Rideout, violin; and Jennifer Smull, cello, will play selections from Mozart, Beethoven and Devienne. The flute trio, Friends, Jessica Kistler, Nicole Stevenson and Heather Strizalkowski will perform compositions by Tartini and Stamitz. Trillium and Friends perform regularly at Bruegger's in downtown Bethlehem.
This concert series honors in memorium, James J. Heller, dean emeritus of Moravian College. Dean Heller was vice president of academic affairs and dean of Moravian College from 1961 until retiring in 1988. He was ordained to the Moravian ministry and the Philadelphia presbytery of the United Presbyterian church. During his tenure at Moravian, the Music Department was near and dear to Dean Heller's heart.
The concert is free and open to the public. For more information call (610) 861-1650.