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UNIGLOBE Travel Coordinator Handbook August 2002 Table of Contents Page 10 Customer Commitments 3 Letter to the Travel Coordinator 5 The UNIGLOBE Story 6 The UNIGLOBE Travel Plan 7 Preparation 10 Travel Coordinator Worksheet 12 Travel Request Email/Fax Form 13 How to Make a Reservation 14 After the Reservation 18 Additional UNIGLOBE Services 21 Appendix 23 Corporate Travel Profile Personal Travel Profile Travel Coordinator Worksheet Travel Request E-Mail/Fax Form Travel Tips for Your Travelers Glossary of Terms Airline Codes for Commonly Used Airlines Major Airports in North, South and Central America and the Caribbean Major Airports in Europe, Africa, Asia, and Oceania Travel Coordinators Handbook – August 2002 2 Our 10 Customer Commitments UNIGLOBE Professionalism - Our People: UNIGLOBE people are certified travel professionals -- every UNIGLOBE counsellor undergoes extensive customer service and quality assurance training. UNIGLOBE Travel Management Services: Every UNIGLOBE agency can be relied upon to offer a complete range of Travel Management Services. UNIGLOBE Telephone Service: UNIGLOBE clients aren't kept waiting - your telephone calls will be answered within 3 rings, you will never be on hold longer than 30 seconds, and every inquiry by e-mail, telephone, or fax will be returned within the hour. UNIGLOBE Quality-Assured Reservations: UNIGLOBE reservations are subject to our multi-point Quality Assurance check and reconfirmed with our client by email, telephone or fax prior to documentation. Our standard is to have reservations 100% error-free. UNIGLOBE Quality-Assured Documents: UNIGLOBE travel documents are subject to our multi-point Quality Assurance check prior to delivery or pick-up. Our standard is a "no surprises" travel itinerary with information that is 100% accurate and "worry free". UNIGLOBE Best Fare Assurance: UNIGLOBE is committed to providing the best possible fares and value without compromising our service or quality. UNIGLOBE Travel Information Services: UNIGLOBE knows information is the key to controlling travel costs so we will work with you to analyze your needs and requirements in order to provide you with alternatives that will minimize cost and maximize your choice and value. UNIGLOBE Onstream Servicing - New Clients: Travel Coordinators Handbook – August 2002 3 Within their first month with us, every new UNIGLOBE client will be offered our exclusive Onstream Servicing Program. UNIGLOBE Ongoing Client Servicing: Every client's experience with us is important - so we closely monitor our performance for every client with our customized "Complete Customer Care" program. UNIGLOBE Service Recovery - Complaints Resolution: We will resolve any complaint about our services and respond to any complaint about the service of a UNIGLOBE Preferred Supplier within 48 hours. Travel Coordinators Handbook – August 2002 4 Dear Travel Coordinator This handbook is designed to familiarize you with THE UNIGLOBE TRAVEL PLAN, as well as making that part of your job devoted to travel a little easier. Simply contact our travel professionals, and we will take over all the frustration of planning business travel. This includes such items as reservations for airlines, hotels, and car rental companies, as well as all of your special requests. With UNIGLOBE you are part of the leading edge of Travel Management. It is our goal to provide you with the most time efficient, and cost effective travel service worldwide. Most importantly, we strive to always maintain a superior level of service, while following the travel policies and procedures established by your company. Let us introduce you to UNIGLOBE Travel: UNIGLOBE Travel was founded in 1979 by U. Gary Charlwood began operations in 1980. He has been the Chairman and Chief Executive Officer of the company since its inception. The first Canadian Region was established in 1980. Operations began in the United States in 1981. Today, we have 1,000 locations in over 20 countries in North America, United Kingdom, Continental Europe, Asia, Africa, India and South America. The International headquarters are located in Vancouver, Canada. UNIGLOBE has been recognized as a leader in travel agency franchising by Entrepreneur Magazine, The Wall Street Journal's National Business Employment Weekly, several industry publications and more. The founder of UNIGLOBE, U. Gary Charlwood, has been named Entrepreneur of the Year by the International Franchise Association (IFA) and was appointed as the 1998 Chair of the IFA. UNIGLOBE is a network of entrepreneurs who understand the value of consistent attention to the needs of their clients. Every agency is individually owned and locally operated, yet part of a powerful international network. The UNIGLOBE mission is to set the standard in the industry for professionalism and reliability to the consumer. All of us at UNIGLOBE Travel are pleased to be working with you. Travel Coordinators Handbook – August 2002 5 THE UNIGLOBE STORY... UNIGLOBE is the leading single-brand travel franchise organization in the world. We became #1 in one of the most competitive and fastest growing industries in the world, and we did so in a remarkably short time. And we know that being #1 requires constant innovations in training, technology, program development and, most importantly, customer service. Dedication to Service We made it our mission to serve the needs of the traveller in a way that has never been done before. A truly professional, truly personal travel management service. So we work hard to not just meet, but to exceed, our clients' expectations for service Personal Commitment As independent business men and women, UNIGLOBE agency owners are personally involved in every aspect of their agencies' services. To them, being successful means satisfying travelers in a way that no other travel agency can. High Standards UNIGLOBE agencies are supported by the most extensive and advanced training, research, communications and marketing expertise in the industry. Service-driven innovation and excellence are the watchwords at every level of UNIGLOBE, because we believe a traveler's experience can always be a little more convenient, a little more enjoyable, and a little less expensive. An International Network of Offices As the largest single-brand travel franchise organization in the world, we are well positioned in the industry to develop exciting travel programs and negotiate better-than- corporate rates – and to do so with the most reputable airlines, hotels, car rental companies and tour companies in the industry today. Moreover it enables us to offer travelers the convenience of truly international service. The Strength of Our Name We've worked hard to build the size of our organization. But we've worked even harder to build the integrity of the UNIGLOBE name. Not just anyone can open a UNIGLOBE travel agency. Every one of our franchise owners are entrepreneurs who are dedicated to the value of professionalism and to the value of being the travel agency that travelers continue to turn to first. Travel Coordinators Handbook – March 2002 6 THE UNIGLOBE TRAVEL PLAN: UNIGLOBE offers a sophisticated approach to travel management that not only ensures a high level of services for all your company's travel needs but also manages your travel in a way that saves you time, trouble, and money. We call it The UNIGLOBE Travel Plan and here are some of its features: The UNIGLOBE Corporate Travel Audit Are you obtaining the best possible airfares for your business travel? Are you receiving the most advantageous payment terms? Do you have a complete travel program – or are you missing out on some special rates and services? Find out. With the UNIGLOBE Corporate Travel Audit, you'll receive a complete evaluation of your current travel management program. A Personal Approach to Business Travel UNIGLOBE takes time, right from the start, to find out exactly what your travel needs are and to determine how we can best serve you. Key information about your company's travel policies and travelers' preferences are collected and stored in our computer system to ensure speed and accuracy when making reservations. So you'll never have to remind us about your seating preferences or accommodation requirements. Access to Lower Fares and Rates UNIGLOBE offers you corporate rates at thousands of selected hotels worldwide. The UNIGLOBE Worldwide Hotel Programs enable you to save even more with special, lower-than-corporate rates, upgraded accommodation (that stays within budget), or additional savings while staying in many of your business travel destinations. UNIGLOBE also has access, through its state- of-the-art reservations system, to the lowest available airfares and car rental rates. You can rest assured we'll find you excellent fares and rates on every trip. Travel Management Reports UNIGLOBE is committed to keeping your travel costs in line. You can measure our performance and commitment through management reports, which provide a complete and meaningful analysis of travel expenditures and savings opportunities. So you'll always know what value you're receiving from your company's travel dollar Extended Payment Terms In addition to all the other cost-savings opportunities UNIGLOBE provides, we'll also help you select from a range of payment systems that allow you to extend your cash float – up to 45 days and beyond. Travel Coordinators Handbook – August 2002 7 Skilled Professionals With more than five million air fares worldwide and 100,000 changes weekly, finding the best way to fly has become a highly complex business. In this environment it takes sophisticated systems and expert training to deliver effective travel management services, No other organization devotes as much care and attention to training as UNIGLOBE. Our people know the routes, the fares, the accommodations, the services. You never have to give our work a second thought. Quality Control Every ticket, every reservation, every itinerary is checked and double-checked before you receive it. With our Quality Control program, we invite you to regularly evaluate our performance every step of the way. Why? Because we strive not just to meet, but to exceed your expectations for quality and service. Customer Commitments UNIGLOBE Travel prides itself on being a leader in customer service. Our Servicing Standards are our commitment to you, the customer, and are listed on the inside front cover of this handbook. These are designed to ensure that you get the most out of your experience with UNIGLOBE Travel Toll-Free 24-Hour Emergency Assistance Our 7*24 Rescue Line, along with the support of an international network of UNIGLOBE offices, means you can change a reservation, alter an itinerary or arrange a car rental – wherever and whenever you need to. International Rate Desk Our International Rate Desk is a service that searches for alternate routes, flights, and fare options for complicated international routings. This service provides average savings of 16% over the Computer Reservations systems and airline rate desks. Conventions and Meetings Arrangements When it comes to meetings, conventions, and conferences, you can rely on UNIGLOBE expertise to ensure all the details of your group travel needs will be handled with precision – helping to ensure the success of every group function. Group and Incentive Travel There's nothing like the lure of a holiday in Hawaii or a Caribbean cruise to motivate your employees. Let your UNIGLOBE representative show you how the right travel incentive program can rev up your organization without blowing your budget! Employee Vacation Planning With our UNIGLOBE Breakaways and Cruise Programs – special vacation opportunities designed especially for employees of our corporate clients – and other vacation planning services, you can offer your employees an exciting, cost-free addition to your benefits package. Your employees will appreciate your interest in their well-being and benefit from value enhanced vacation opportunities. Travel Coordinators Handbook – August 2002 8 WITH ALL THESE BENEFITS, THE UNIGLOBE TRAVEL PLAN IS TRULY THE MOST SOPHISTICATED AND PERSONALIZED TRAVEL MANAGEMENT SERVICE AVAILABLE. LET US SHOW YOU THE DIFFERENCE. IT CAN MAKE IN YOUR BUSINESS TODAY! Travel Coordinators Handbook – August 2002 9 PREPARATION Corporate Travel Profile In order to provide a high level of corporate travel services, and to speed up the reservation service, UNIGLOBE uses the Corporate Travel Profile form (see appendix). This form should be completed by the decision maker and should accurately reflect the corporate travel policy. Any conflicting information is discussed with the corporate account to verify whether their corporate travel profile needs to be changed. Once completed, the profile information is entered into the automated agency profiling system. Personal Travel Profile In order to provide a high level of personalized service, and to speed up the reservation process, UNIGLOBE uses a confidential travel profile. This form (see appendix) is to be completed by the traveller, and the information is maintained in our computer for easy reference. Once this information is stored, our Corporate Travel Counsellors will access the special requirements of your traveller, and will never have to ask you for this information again. Of course we rely on you to advise us of any changes in travel requirements as soon as possible. Each employee likely to use the services of UNIGLOBE should complete a Personal Travel Profile. Instructions for completion of this form are provided below: 1. Traveler's name; surname first 2. Title of traveller 3. Home address of the traveller 4. Traveler's home phone number and cellular number 5. Traveler's home fax number 6. Name of Company 7. Company address 8. Division, department or identification number of the traveller 9. Name of the person who makes travel arrangements for the traveller 10. Traveler's business phone number (include extension if applicable) 11. Traveler's business fax number 12. Traveler's e-mail or other 13. Traveler's airline preferences 14. Indicate class of service allowed as per company policy for both domestic and international travel 15. Check preferred seating on board aircraft 16. Special meal requirements e.g. vegetarian 17. Any other requests regarding air travel 18. Type of aircraft preferred by traveller e.g. wide-body 19. Airline frequent flyer memberships ID and type (ie. platinum); complete section as indicated Travel Coordinators Handbook – August 2002 10 20. Traveler's or company preferred hotels broken down by city 21. List any corporate identification numbers or frequent traveller numbers to be used when making hotel reservations 22. List in order of preference the car rental companies used by the traveller, and indicate any corporate or personal identification (account) numbers 23. Indicate size of car allowed as per company policy 24. Credit card numbers including expiry date and card holder's name. Be sure to indicate which card is to be used for payment of airline tickets for business travel if applicable. The other card numbers are kept on record so that UNIGLOBE can provide assistance to the traveller if cards are lost or stolen. Travel Coordinators Handbook – August 2002 11 Travel Coordinator Worksheet The Travel Coordinator Worksheet (see appendix) was primarily designed to be used in two ways: Communication of travel requirements from the traveller to the travel coordinator Confirmation of the flight details prior to the receipt of the travel documents This worksheet will also act as a checklist to ensure that you have all of the travel requirements before contacting your UNIGLOBE travel counsellor. Travel Coordinators Handbook – August 2002 12 Travel Request E-mail / Fax Form The Travel Request E-mail / Fax Form (see appendix) was primarily designed to assist you in making a reservation by facsimile machine or e-mail. It provides all of the information your UNIGLOBE travel professional needs to process your reservation. Travel Coordinators Handbook – August 2002 13 HOW TO MAKE A TRAVEL RESERVATION Corporate Travel Counsellors UNIGLOBE recognizes that business travel has become increasingly complex over the past few years, and can appear to be very confusing for new travelers and travel coordinators. Our specially trained Corporate Travel Counsellors will help you to unravel the business travel "mystique", and it is our goal to make you and your traveller as comfortable as possible. In addition to understanding the overall scope of business travel, our dedicated Corporate Travel Counsellors are familiar with the policies of your company, as well as any special arrangements or cost saving features to your major travel destinations. This high level of expertise will give you the confidence that all of your travel arrangements will be handled in a professional, helpful manner. When making your travel reservation, UNIGLOBE has a few suggestions to speed you through the process: Always identify yourself and your company Let the counsellor know whether you are making a new reservation, change or cancellation Identify the traveller to enable the counsellor to retrieve the personal travel information Be sure to have complete travel details (and possible alternatives) before contacting our office Airline Reservations Through the use of a sophisticated airline automated reservation system, UNIGLOBE Travel Counsellors have the most up-to-date flight information at their fingertips. In order to make your flight arrangements, please supply your UNIGLOBE Travel Counsellor with the following information: Desired travel day and date (ex. Friday, May 5) From city – to city Note: In cities with multiple airports, please specify the preferred airport Approximate departure time or arrival time Based on this information, as well as your company's travel policy, our counsellors will offer you the best flight options and cost-saving alternatives. Once you have decided on the best flights for your company, our counsellors will book, and in most cases immediately confirm your flight arrangements within a matter of seconds. SPECIAL FARES Normally in order to obtain a special airfare you must meet one or more of the following conditions: Travel Coordinators Handbook – August 2002 14 Book in advance (30, 21, 14, 7, 3 days ahead) Meet minimum and/or maximum stay requirements Travel during off peak travel times Use a different specific airline A general rule of thumb is that the deeper the discount, the more restrictions/penalties there are. These penalties could include a percentage of the total airfare, a pre- designated dollar amount, or a 100% non-refundable airline ticket. Your UNIGLOBE Travel Counsellors will of course advise you of all of these penalties and conditions whenever you are booking this type of fare. UNIGLOBE has a few tips that may assist you in taking advantage of these cost-saving airfares: Plan ahead Be flexible whenever possible (times, dates, days) Incorporate a Saturday night stay Consider the use of different airports, routing, or change of airplanes Use the same airline for the whole routing Request roundtrip bookings Travel midweek We understand how difficult it can be to persuade your traveller to change from their normal routine, but perhaps they may be willing to at least try your suggestions – especially when there is an opportunity to save money for your company. INTERNATIONAL TRIPS All of your flight arrangements can be handled through your UNIGLOBE Travel Counsellor, including those complicated international trips. We recommend that you allow sufficient time for UNIGLOBE to research the best possible routings and fares for your traveller, Remember that international travel may also require additional documentation such as a valid passport, visa, tourist card, international drivers license, or recommended inoculations. Your UNIGLOBE Travel Counsellor will advise you of all the pertinent requirements and recommendations for the proposed business trip. The processing of these documents can take up to several weeks, especially if the applicable Consulate is located out of town. Attending to all of these details in a timely manner can assist your traveller to enjoy a problem- free international trip. SEAT SELECTION/BOARDING PASSES Most airline carriers today provide advance seat selection. When applicable, and providing that we have your traveler's seating preference, every effort will be made to confirm the first choice. UNIGLOBE recommends that when your traveller checks in at the airport, that they reconfirm that the seat is still within the required section/location. The airlines may change their aircraft at anytime, and what was once a forward seat may become a seat at the back. Please note that airlines will release your pre-selected seat if you don't check in for your flight within the required timeframe. Travel Coordinators Handbook – August 2002 15 Accommodations In order to make a hotel reservation, please supply your UNIGLOBE Travel Counsellor with: Desired arrival and departure date Preferred hotel (try to encourage your traveller to utilize one of your company's contracted hotels, or one of the hotels in the UNIGLOBE Hotel Programs). Any special requirements that may be applicable for this particular trip All hotel reservations made by UNIGLOBE on your behalf will be done one of two ways: Computer reservation at time of booking Phone call to either the central reservation number or directly to the hotel It is important to understand that unlike airline reservations, hotels are frequently "on request" and cannot be confirmed immediately. Of course your UNIGLOBE Travel Counsellor will always advise you as to the status of any required follow up (if any) for your hotel reservation. CORPORATE HOTEL RATES The UNIGLOBE Worldwide Hotel Directory is a listing of quality hotels in cities around the world where your company can obtain special corporate rates. Many of the UNIGLOBE preferred hotels offer additional services such as express check-in and check-out, complimentary newspapers, nightly turn down service, check cashing privileges, and upgraded rooms when available. Your UNIGLOBE Travel Counsellor will compare these corporate rate programs with your company's negotiated rates, to ensure you have the best value for your company. GUARANTEED ARRIVALS Hotels are guaranteed for late arrival whenever necessary, as long as UNIGLOBE has your traveler's or company charge card number on file. A reservation guaranteed for late arrival means that the hotel promises to keep a room ready for your traveller throughout the night. In turn, the traveller promises to either use the room, cancel the reservation before a designated time (as determined by the hotel, typically between 4 PM – 6 PM) the night of arrival, or pay a no-show penalty equivalent to one night's accommodation. [NOTE: IT IS THE RESPONSIBILITY OF THE TRAVELLER OR THE TRAVELLER'S ASSISTANT/COORDINATOR TO ADVISE EITHER UNIGLOBE OR THE HOTEL DIRECTLY OF THE CANCELLATION, IN ORDER TO PREVENT A NO- SHOW PENALTY FROM BEING BILLED TO THE CHARGE/CREDIT CARD CANCELLATIONS In the event that you need to cancel a hotel reservation, simply call your UNIGLOBE Travel Counsellor for assistance. UNIGLOBE will either provide you with a cancellation Travel Coordinators Handbook – August 2002 16 number, or the name of the person who confirmed the cancellation at the hotel. We recommend that you retain this information for your records, especially if it was a guaranteed reservation, as well as the date and time of the cancellation. Be sure to also acquire the same information in the event that you cancel directly with the hotel. Car Rentals Most car rentals can usually be booked directly in our computer, and will be confirmed to you immediately. Once again, your UNIGLOBE Travel Counsellor will have all of your corporate or traveller identification numbers, as long as this information was supplied on the profile cards. UNIGLOBE will compare your corporate rate with our car rental program, to ensure you have the best possible rates. In order to reserve a rental car, please supply your UNIGLOBE Travel Counsellor with: pick up and drop off location dates for required rental car size of car that is required (if different than size referenced in profile) any special requests (i.e. car phone, air conditioning) Remember that special requests can take a couple of days to confirm the reservation. Conclusion of the Reservation At the end of each reservation, the UNIGLOBE Travel Counsellor will reconfirm all transactions such as air, hotel, and car rental reservations. Please be sure to check carefully in order to ensure that all information is accurate and as requested. Lastly, don't delay in making your travel reservations. The earlier you call, the better your chances of: Securing the lowest logical airfare Confirming the most convenient flights Achieving priority ranking on waitlists Obtaining preferred seat selection Obtaining your first choice of hotels and car rentals Travel Coordinators Handbook – August 2002 17 AFTER THE RESERVATION Quality Control Our job does not stop with the conclusion of the telephone conversation. All of our reservations undergo a rigorous quality control check at the time of reservation, as well as at time of ticketing. These extra steps ensure that your company is always offered the lowest logical available airfare, hotel, and car rental rates as per your company policy. Once the airline tickets and itineraries are issued, UNIGLOBE reviews the documents in order to ensure accuracy of information. Delivery Your traveler's documents will be delivered as per your request. "Rush" tickets will be accommodated to the best of our ability. Once you receive your traveler's documents, we recommend that you immediately review both your ticket and itinerary to ensure that information is accurate. Items that you may want to review include: AIRLINE TICKET Passenger name Routing Class of service Day, date and departure time Number of ticket coupons (one for each flight segment) Status box – all flight segments should read OK ITINERARY Passenger name Routing Date and departure time Hotel and car rental information such as location, confirmation numbers, rate Should you have any questions regarding these documents, please call your UNIGLOBE Travel Counsellor right away for clarification. Electronic Ticketing Some airlines use electronic ticketing on certain flights. Instead of printing a paper ticket, the booking is confirmed and the traveller will be given a confirmation number. If you book a flight and "receive" an e-ticket you will be required to show picture ID and present the confirmation number at the airline check-in counter to receive a boarding pass. This way, your traveler will never be on the way to the airport whether he/she has Travel Coordinators Handbook – August 2002 18 forgotten their ticket. In the event that an electronic ticket is arranged and not used you should notify the agency so that a refund (if applicable) can be processed. Prepaid Tickets In the event that an airline does not offer an electronic ticket and you are unable to obtain a "paper" ticket from your agency, a prepaid ticket for pick up at the airport can be arranged by the agency. There are a few points that you should be aware of when requesting a prepaid ticket. A prepaid ticket is an authorization from UNIGLOBE to an airline to issue your traveler a ticket, and since it is prepaid, no payment is required by the traveler at the airport Typically, prepaid tickets are used when your traveler is originating at a point outside the local delivery area, or if the reservation has been made within 24 hours of the flight departure time There is a non-refundable service charge for prepaid tickets The traveler must present personal identification when picking up the ticket at the airline ticket counter. Be sure to supply the airline agent with the following information: originating airline and flight number departure date prepaid ticket authorized by UNIGLOBE airline locator reference number if available Please remind your travelers to allow ample time prior to flight departure in order to pick up the ticket. It is recommended by the airline to allow an extra hour. Please be aware that the processing of a prepaid ticket can take a couple of hours from the time you complete the reservation with UNIGLOBE. It is important to advise UNIGLOBE if a traveler did not claim a prepaid ticket. UNIGLOBE will immediately contact the airline in order to obtain the authority to refund the ticket, and this will be processed through the regular refund system as indicated below. Please note that the prepaid service charge is non-refundable. Refund Procedures It is important to remember that airline tickets are valuable tender, and should never be thrown away or destroyed. All unused and partially used tickets are to be returned to the UNIGLOBE office in order to process the appropriate credit. UNIGLOBE also recommends that you call us as soon as possible when you need to cancel a reservation as it may be possible for the traveller to use part of the airline ticket or receive a refund for part of the fare. This is especially true for promotional type or penalty fares. Our travel counsellors will advise you of these options when you call into the UNIGLOBE office. Travel Coordinators Handbook – August 2002 19 Once UNIGLOBE has processed your refund, a credit refund (if applicable) will be applied to your account. If you use a charge card for payment of airline tickets, remember that although UNIGLOBE has promptly completed the refund procedure, it may take up to three months for this refund to reflect on your charge card statement. This is due to the fact that once the refund notice leaves UNIGLOBE, it will be sent to the appropriate airline to action before it is forwarded to the charge card company for credit. Lost Tickets If your traveller loses the airline ticket while en route, they should request, complete and return a "Lost Ticket Refund Application" (sometimes also referred to as an "Indemnity Form") to the appropriate airline. In the event that the ticket is lost while still in town, contact UNIGLOBE for assistance in obtaining and completing this form. This refund procedure can take some time as UNIGLOBE must wait for the airline to process all the appropriate paperwork. It is also important to note that there is a processing fee for this procedure. In the event that the lost ticket was used by someone else, a refund will not be forthcoming. Customer Service Procedures UNIGLOBE recognizes that situations can occur from time to time, which need to be addressed at the earliest possible moment. After all if you are not happy, then neither are we. UNIGLOBE recommends that you immediately contact our office if: Airline, hotel, or car rental reservations or confirmed rates are not honored Inaccurate documentation or unsatisfactory travel arrangements are received by either you or your traveler Billing questions UNIGLOBE will research the concern and respond back as to why the situation occurred, as well as what can be done in the future to ensure that the incident does not happen again. Service is important to us, and you can assist us in maintaining the high level of service you desire by communicating any concerns that you may encounter. UNIGLOBE also includes a Quality Control Card with every ticket that monitors our service in different areas. We ask that you complete this card so we may continue to upgrade our services to meet your traveller's particular needs. Travel Coordinators Handbook – August 2002 20 ADDITIONAL UNIGLOBE SERVICES UNIGLOBE 7*24 Rescue Line Although we try to do everything possible to ensure that your business travel will be problem free, UNIGLOBE also recognizes that unexpected problems or after hour emergencies can occur. UNIGLOBE 7*24 Rescue Line is our own toll-free emergency assistance hotline, located in Seattle, Washington. UNIGLOBE 7*24 Rescue Line assistance is available 7 days a week, 24 hours a day, from anywhere in the world. When your traveler needs immediate assistance, they simply call and give the UNIGLOBE agent your designated UNIGLOBE SOS code. All their travel needs will be met, including air, car and hotel arrangements. We understand the challenges you face as a busy corporate traveller – changed schedules, missed flights, cancelled flights, and overbooked hotels, to name a few. UNIGLOBE 7*24 Rescue Line provides the support of a travel agency that is always open. OWNED AND OPERATED BY UNIGLOBE FOR UNIGLOBE CLIENTS This service is staffed by fully trained, experienced UNIGLOBE travel professionals. They have direct access to our travellers' personal travel information and can assist you with changes, additions, or problems immediately. UNIGLOBE SPECIAL RATES With UNIGLOBE 7*24 Rescue Line, you have access to all UNIGLOBE special car and hotel rates, no matter when you call. LOST/STOLEN CREDIT CARD ALERT Simply notify your UNIGLOBE agency of the credit card information you would like registered. If your credit cards are lost or stolen, UNIGLOBE 7*24 Rescue Line will immediately report the loss to the appropriate credit card companies for cancellation. LOST LUGGAGE CONTROL UNIGLOBE 7*24 Rescue Line will help reunite the traveller with his lost luggage. Just call UNIGLOBE 7*24 Rescue Line. Special UNIGLOBE luggage tags instruct the finder to contact UNIGLOBE 7*24 Rescue Line toll free. It is important for the traveller to fill out a Lost Baggage Claim form with the airline. UNIGLOBE 7*24 Rescue Line Lost Luggage Control does not replace the need for this important procedure. INSTANT WORLDWIDE TICKETING Once pre-authorized approval is established with your UNIGLOBE agency, UNIGLOBE 7*24 Rescue Line can provide instant worldwide ticketing. These valuable services are available only through your UNIGLOBE travel agency. In order to access UNIGLOBE 7*24 Rescue Line, simply call the toll-free number provided by your agency, and supply the UNIGLOBE professional with your SOS Code. This toll- Travel Coordinators Handbook – August 2002 21 free number and code are printed on your travel itinerary for easy reference. Groups and Incentives The travel professionals at UNIGLOBE will work together with your meeting planners to design a program especially suited to the needs of your company. Our expertise means that every detail of the group or incentive travel will be just right – setting the mood for a successful gathering. UNIGLOBE will assist you with any of your meeting planning requests, all the way from the initial planning stages through to the final conclusion of the project. Leisure Travel UNIGLOBE is a full service travel agency, which means that you can also utilize our office for all of your vacation or holiday needs. You have earned your vacation, and now UNIGLOBE will assist you in finding the destination that is right for you – be it an exotic destination, or a quiet hideaway, for the most exciting (or leisurely) vacation that you have ever enjoyed. UNIGLOBE has a wide range of vacation packages, some of which offer value-added products or savings to your holiday budget. Convention and Meeting Arrangements When it comes to meetings, conventions and conferences, you can rely on UNIGLOBE expertise to ensure all the details of your group travel needs will be handled with precision – helping to ensure the success of every group function. Internet Reservations One of the most exciting new marketing tools available to any retailer is, of course, the Internet. Today's consumer expects any reputable company to have a presence on the Worldwide Web. In fact, the expectation is that the most sophisticated companies will allow products and services to be researched and even purchased "on line". The vehicle(s) for the UNIGLOBE franchise organization to create a presence, research and booking capability via the Internet is uniglobemyagencytravel.xx website which are individual business to consumer agency websites and UNIGLOBE.com which is a consumer to consumer website. Please see our business card for our Web site address. Travel Coordinators Handbook – August 2002 22 APPENDIX Corporate Travel Profile Personal Travel Profile Travel Coordinator Worksheet Travel Request E-Mail/Fax Form Travel Tips for Your Travelers Glossary of Terms Airline Codes for Commonly Used Airlines Major Airports in North, South and Central America and the Caribbean Major Airports in Europe, Africa, Asia, and Oceania Travel Coordinators Handbook – August 2002 23 CORPORATE PROFILE (confidential) COMPANY NAME CONTACT ADDRESS CITY PHONE _____________________________ FAX _______________________________ EMAIL ______________________________ WEBSITE ADDRESS__________________ HEADQUARTERS REGIONAL OFFICE BRANCH OTHER__________________ OTHER OFFICES: ADDRESS: CONTACT: WRITTEN CORPORATE TRAVEL POLICY? YES NO ON FILE? YES NO TRAVEL CO-ORDINATORS: NAME REPORTS TO NAME REPORTS TO NAME REPORTS TO INCENTIVES AND GROUP MEETINGS SALES OR DEPT. OTHER DEPTS. INVOLVED DESTINATIONS CONTACT ANNUAL VOLUME OF AIR TRAVEL (Last Year)______ BUDGET THIS YEAR$________ DO YOU REQUIRE: CAR RENTAL HOTELS LIMOS OTHER________________ CORPORATE RATES WITH HOTELS/MOTELS: PREFERRED RANGE OF RATES:$___ NAMES I.D. # $DISCOUNT OR % EXPIRY DATE MAYOR DESTINATIONS: DOMESTIC INTERNATIONAL NUMBER OF EMPLOYEES AT THIS LOCATION: ________________________________ NUMBER OF TRAVELERS AT THIS LOCATION: _________________________________ NUMBER OF EMPLOYEES AT BRANCH LOCATION: _____________________________ NUMBER OF TRAVELERS AT BRANCH LOCATION: _____________________________ Travel Coordinators Handbook – August 2002 24 POLICY ON FIRST CLASS TRAVEL: EXCEPTIONS: BANK & BRANCH: CONTACT IN ACCOUNTING: NAME TITLE PHONE FAX NUMBER _____________ EMAIL FORM OF PAYMENT: CREDIT CARD: ISSUED BY NO. EXP. AIR TRAVEL CARD: ISSUED BY NO. EXP. TRAVELLER'S CARD: ISSUED BY NO. EXP. OTHER CORPORATE RATES: CAR RENTALS NAME I.D. # $DISCOUNT OR % TICKET DELIVERY POLICY: (CHECK ALL OPTIONS THAT APPLY) FAX COPY OF ITINERARY FOR E-TICKETS EMAIL COPY OF ITINERARY FOR E-TICKETS DELIVER TICKETS TO CORPORATE OFFICE WILL PICK UP FROM AGENCY MAIL WHEN TIME ALLOWS AIRPORT PICK-UP PREPAID ON APPROVAL (FEE WILL BE ASSESSED) FED EX/UPS (PLEASE PROVIDE # ) MANAGEMENT REPORTING: PLEASE PROVIDE THE FOLLOWING (CHECK ALL THAT APPLY) AIRLINE ACTIVITY REPORT DELIVER REPORTS TO: CITY PAIR REPORT HOTEL REPORTS CAR REPORTS EXCEPTIONS/COST SAVINGS REPORT OTHER QUALITY CONTROL PROGRAM: SEND COMMENT CARDS TO ALL TRAVELERS SEND QUARTERLY EVALUATION TO TRAVEL CO-ORDINATOR Travel Coordinators Handbook – August 2002 25 MEET WITH DECISION MAKER QUARTERLY DATE OF COMMENCEMENT OF SERVICE: SIGNATURE: DATE: AGENCY CONTACT: FOLLOW UP: UPDATES OF PROFILE: ADDITIONAL COMMENTS: THANK YOU FOR BOOKING WITH UNIGLOBE TRAVEL Travel Coordinators Handbook – August 2002 26 PERSONAL TRAVEL PROFILE (confidential) ______________________________________________________________________ NAME____________________________COMPANY___________________________ TITLE_____________________________BUSINESS PHONE ___________________ COMPANY ADDRESS___________________________________________________ TRAVEL COORDINATOR (IF APPLICABLE)_________________________________ TITLE_____________________________PHONE NO__________________________ HOME ADDRESS_______________________________________________________ HOME PHONE_____________________HOME FAX __________________________ BUSINESS EMAIL__________________PERSONAL EMAIL ____________________ CELL PHONE NO___________________PAGER NO___________________________ ______________________________________________________________________ AIRLINE PRERENCES (List in order of preference) AIRLINE FREQUENT FLYER NO NAME (If different from above) 1.__________________ ______________________ _________________________ 2.__________________ ______________________ _________________________ 3.__________________ ______________________ _________________________ 4.__________________ ______________________ _________________________ CLASS OF SERVICE DOMESTIC FIRST BUSINESS COACH INTERNATIONAL FIRST BUSINESS COACH SEATING PREFENCE AISLE WINDOW BULKHEAD SPECIAL MEAL REQUEST ______________________________________________ CREDIT CARD TYPE CARD NUMBER EXP. NAME SIGNATURE _________ ________________ ______ __________________ _______________ ______________________________________________________________________ HOTEL PREFERENCES HOTEL FREQUENT STAYER PROGRAMS CITY HOTEL HOTEL CHAIN ACCOUNT NUMBER ________________ _____________ __________________ __________________ ________________ _____________ __________________ __________________ ________________ _____________ __________________ __________________ SMOKING ROOM NON-SMOKING ROOM CREDIT CARD TYPE CARD NUMBER EXP. NAME SIGNATURE ________ ________________ ______ ________________ __________________ _____________________________________________________________________ CAR RENTAL COMPANY PREFERENCES COMPANY NAME CORPORATE ACCT. NO PERSONAL I.D __________________________ _____________________ ____________________ __________________________ _____________________ ____________________ Travel Coordinators Handbook – August 2002 27 SIZE OF CAR: COMPACT MID-SIZE FULL-SIZE LUXURY MIN-VAN CREDIT CARD TYPE CARD NUMBER EXP. NAME SIGNATURE _______ _________________ ____ ______________ ____________________ Travel Coordinators Handbook – August 2002 28 VACATION TRAVEL SURVEY Index #____________ Name _____________________Title_____________________________ Company___________________________Position____________________________ Home Address_________________________ City __________ Zip _______________ Home Phone_________________ Bus. Phone____________Cell Phone_______ Personal Email__________________________Business Email___________________ 1. Do you plan a vacation Once a year? 2-3 times a year? More than three times a year? 2. How many vacation trips have you taken in the last three years? ______________ 3. Where have you visited? Florida Hawaii Europe Caribbean California Bahamas Mexico South America Orient Middle East Africa South Pacific Other USA Destinations (please specify) _______________________________ Canadian Destinations (please specify) ________________________________ 4. How long does your typical vacation usually last? Long Weekend (3-4 days) One Week Two Weeks Three Weeks or more 5. What times of year do you prefer to travel? Summer Fall Winter Spring Anytime 6. Are you able to plan your vacations in advance to take advantage of lower rates? Yes No 7. Are you flexible and able to take advantage of last minute specials? Yes No 8. Are you planning a vacation in the next twelve months? Yes No 9. Do you have a date or destination in mind? _______________________________ 10. Which areas would you like to visit during the next few years? Florida Hawaii Europe Caribbean California Bahamas Mexico South America Orient Middle East Africa South Pacific Other US Destinations (please specify) _______________________________ Travel Coordinators Handbook – August 2002 29 Canadian Destinations (please specify) _______________________________ 11. Which of the following "styles" best describe your vacation preferences? (check all that apply) Cruises Sports related Escorted Tours Independent Tours Visit Family & Friends Spa/Heath Club All Inclusive Resort Educational Ranch Adventure Ecology Special Interest (please specify) _____________ 12. Who will be traveling with you? Alone Spouse Companion Family Friend(s) If family how many? ____________If children, what are their ages? ____________ 13. What approximate budget will you have for each vacation per person? $2,000 –above $1,000 – 2,000 per person $500 to $1,000 Under $500 COMMENTS/REQUESTS FOR INFORMATION ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ _______________________________________________________ _____ Travel Coordinators Handbook – August 2002 30 Insert Travel Coordinators Worksheet Travel Coordinators Handbook – August 2002 31 Insert Travel Request E-mail/Fax Form Travel Coordinators Handbook – August 2002 32 TRAVEL TIPS FOR YOUR TRAVELLERS Reconfirmation of Flights Although reconfirmation of return flights within most countries is not required, it is recommended by UNIGLOBE. Many times, the airline fails to notify the traveler or the agency that a flight is delayed or cancelled. International flights on the other hand require reconfirmation of return or continuing reservations at least 72 hours prior to the scheduled departure time. The airline reserves the right to cancel the return of an international itinerary if not confirmed in the country you are leaving from. If you change your travel plans, please ensure you cancel your reservation. If you fail to use a reservation, your onward or return reservation may also be cancelled. If you go standby on an earlier flight, be sure that the airport agent does not show your outbound flight as a "no show" as this will cancel the balance of your itinerary. Overbooking of Flights Airline flights may be overbooked and there is a chance a seat will not be available on a flight for which a person has a confirmed reservation. If a flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airline's choosing. If there are not enough volunteers, the airline will deny boarding to other personnel in accordance with its particular boarding priority. With few exceptions (such as late check-in), persons denied boarding involuntarily are usually entitled to some sort of compensation. Airport Check-in Due to the increase in security precautions, it is recommended that passengers check in for the flights by the time specified by the airlines. Otherwise, passengers may be denied boarding (and compensation). This time will depend on whether it is a domestic, regional, or international flight. Baggage The free allowance is normally limited to two pieces of checked luggage per passenger for travel to/from and within North America. Specific size and weight limitations apply on all routes. Suitcases should be locked and not overpacked. Regulations require that name identification be on the outside of the baggage. However we do not recommend that you use your home address or phone number. Use of a business card or address is preferable for security reasons. Cabin Baggage Carry-on baggage restrictions vary from airline to airline, but generally all items must either be stored underneath the seat in front of you, or in the overhead compartment. In addition, please be aware that there may be limited space in which to hang your garment bag. Travel Coordinators Handbook – March 2002 33 Guidelines for Packing Do not place any valuable items such as money, jewelry, cameras, negotiable papers or business documents in checked baggage. Passports and other travel documents, as well as prescription medication should be carried with you in the aircraft cabin. Fragile articles are accepted at the passenger's own risk. Restricted Baggage Hazardous articles (prohibited by law) such as acid, matches, lighter fluid, poisons, flammables, explosives or compressed gas may not be packed in your luggage. Delayed and Cancelled Flights Airlines do not guarantee their schedules, and you should take this into consideration when planning your trip. Many things can, and often do, make it impossible for a flight to leave on time. Problems such as bad weather, air traffic delays, and mechanical repairs are hard to predict and beyond the airline's control. Airlines generally find alternative flights, and may provide food and other basic amenities during long delays at the airport, but they will not accept responsibility for other kinds of expenses or losses that passengers might incur when flight schedules are not met. Please note that it is not uncommon for airline personnel to give conflicting information on when a flight is likely to depart. We recommend that you stay close to the boarding gate. Our 7*24 Rescue Line can assist with alternate arrangements if necessary. Overbooking of Hotels To ensure maximum occupancy, a hotel will frequently overbook to allow for no-shows and last minute cancellations. This means that the late arriving traveller may he vulnerable to being "walked" by the hotel. Almost all hotels have a "walk policy" for guaranteed arrival travelers, which should include compensations such as: accommodation at another hotel of comparable quality transportation to the new hotel pay the cost of the first night's lodging one long distance phone call to home or business in order to advise them of the change in hotels Every hotel's "walk policy" is different, and we recommend that you talk to the Hotel Manager in order to receive the compensation that you deserve. Call our 7*24 Rescue Line for emergency assistance. Travel Coordinators Handbook – August 2002 34 GLOSSARY OF TERMS Airline Terminology ADULT FARE A fare to be charged for every passenger who has passed his/her twelfth birthday. ADVANCE BOOKING CHARTER (ABC) A round-trip charter flight carrying restrictions on the length of stay, with a requirement for advance booking and deposit. Generally cheaper than scheduled flights. ADVANCE PURCHASE EXCURSION FARE These are heavily discounted excursion fares which require booking and ticketing well in advance of departure. In addition, these fares typically have minimum stay requirements. There may be penalty for cancellation after tickets have been purchased. No land arrangements are required. AIR-TAXI An aircraft carrying up to 19 passengers and operating under less restrictive regulations than scheduled or supplemental carriers, usually with a 250-mile radius. AIRLINE/AIRPORT CODES A system of abbreviations for airlines, airports, or fares used by airlines and travel agents throughout the world. For example, LAX is Los Angeles Airport while UA is the code for United Airlines. AIRPORT TAXES Airport service and user charges are levied by local authorities in certain international cities and islands. Where levied, they are collected at the airport from each departing passenger. BAGGAGE ALLOWANCE The volume, number of pieces or weight of baggage that may be carried by a passenger without an additional charge. BAGGAGE CHECK A stub or claim receipt with a baggage identification number. BUMPING A popular term for an unpopular event - a passenger being denied a place on a flight by the carrier in spite of a confirmed reservation; generally the result of overbooking or overselling by the carrier, a practice designed to anticipate the number of no-shows for each flight. Any passenger bumped from a flight who has complied with all the reservation and check-in requirements is entitled to Denied Boarding Compensation, which varies from carrier to carrier. Travel Coordinators Handbook – August 2002 35 BUSINESS CLASS Dedicated section of an aircraft designed for the business traveller. The upgraded benefits could include speedy check in and baggage claim, larger seats, upgraded meals, and a wider range of entertainment options. There is a surcharge over the economy fare for this upgraded service. CHECKED BAGGAGE Baggage (luggage) of which a carrier takes sole custody and for which carrier has issued a baggage check and baggage claim tag. CIRCLE FARE Special fare, lower than the sum of the point-to-point fares for individual segments, of a circle trip. CIRCLE TRIP Round-trip journey with ultimate destination the point of departure, but which involves at least one stopover in addition to the point of turnaround. CITY TERMINAL An airline ticket office, not located at an airport, where a passenger may check-in for a flight, check his baggage, receive his seat assignment and secure ground transportation to the airport. COACH, ECONOMY, OR TOURIST CLASS The class of service in an aircraft which is less luxurious than Business or First Class, and for which a fare lower than that of Business or First Class is paid. Seats in the aircraft are usually a little narrower with less reclining pitch and not quite as much space between the rows of seats as in Business or First Class. Meals served in this class are less elaborate than Business or First Class and alcoholic beverages may not be served on a complimentary basis. In the U.S.A., this is normally referred to as "Coach" Class; in Canada it is called "Economy" Class; in Europe/Asia it is sometimes known as "Tourist" Class, especially if it is in propeller-type aircraft. CONNECTION A change of planes at an intermediate point in order to reach the destination. DESTINATION The ultimate stopping place of the passenger's journey. On a round trip, this will also be the point of origin. DIRECT FLIGHT A flight which does not require the passengers to change planes. It may have intermediate stops en route (as compared to "non-stop flight") Travel Coordinators Handbook – August 2002 36 DOUBLE AND DUPLICATE BOOKINGS Double or duplicate bookings can jeopardize the integrity of both your company and agency. If discovered, the airline reserves the right to cancel either reservation at their discretion and fine / penalize the travel agency. ETA Estimated time of arrival. ETD Estimated time of departure. EXCESS BAGGAGE RATES These are charges made by the airline at check-in time for baggage in excess of the free allowance. FIRST CLASS Most airlines offer First Class service at the applicable fare on the same aircraft as Economy. A limited number of seats are allocated as First Class and are usually located in the front section of jet aircraft, and in the back section of propeller aircraft. The seats are larger, the pitch of the seat and the distance between the rows of seats is greater and additional in-flight service is offered. Meals are gourmet type and wines are usually served with various courses. Alcoholic beverages are complimentary and First Class passengers have access to lounges in the airport when these are available. GATE The airport terminal area where you board and disembark. GROUND TRANSPORTATION Bus, limousine, train or taxi transportation between airport and downtown terminal or pickup point. HAND BAGGAGE Unchecked baggage which may be carried by the passenger into the cabin of an aircraft. Check restrictions on type of baggage. INFANT A child who has not reached his/her second birthday. Depending on the route, no fare or a 10% fare is charged when no seat is reserved. INTERLINE A transaction involving more than one carrier. An interline point: where a change is made from one carrier to another. IN TRANSIT A separate section in airport where passengers can wait when they are passing through one country on their way to a third country. This is set up so that they do not need to Travel Coordinators Handbook – August 2002 37 clear customs and immigration. LOW SEASON Low seasonal fare to encourage traffic. MID-WEEK This usually refers to Monday, Tuesday, Wednesday or Thursday (may not include Monday depending on airline carrier). NONSTOP A flight made from one city/airport to another with no stops en route. NO-SHOW A traveller who holds a confirmed reservation on a specific flight but fails to cancel or use reservation. A no-show can result in cancellation of all continuing flights and/or penalties. ONE WAY Single journey/travel in one direction. OPEN DATE RETURN This is a ticket with a firm departure reservation outwards but no return reservation. When the actual reservation is made, the actual price of the ticket may vary as a result of volatile fares. RESIDENT With respect to a particular country; means a person normally living in the country, whether a national or not. ROUND TRIP A return journey, using the same level or fare in each direction; the same or allowable alternative route and the same airline in both directions. SPECIAL FARES Any fare other than "Normal" fare. e.g. Excursions, Group Fares, Family Plan, etc. on which certain restrictions apply. STANDBY This usually means a passenger who does not hold a confirmed reservation but who wishes to proceed to the airport to be on hand if last-minute seats become available. In some countries and on some airlines, a Standby fare is instituted at a lower price. STOPOVER A break in the passenger's journey at his/her request and agreed to in advance by the carrier, usually 4 hours or more. Travel Coordinators Handbook – August 2002 38 TERMINAL This is an office or building where passengers check in for their flights. In some cases, it is a town office where passengers check in for surface transportation to the airport; in other cases, it refers to the airport THROUGH FARES A long-haul fare through intermediate points at which stopovers or change of planes may be made. TRANSFERS Ground transportation between city and airport. TRANSIT Means any stop at an intermediate point on the route to be traveled, whether or not a change of planes is made there, which does not fall within the definition of a stopover. VALIDATE Means to stamp or write on the passenger ticket an indication that the passenger ticket has been officially issued by the carrier or its sales agents VISA Authority, stamped in passport by a foreign government which permits the holder to enter the country concerned. This can usually be obtained through the nearest Consulate of the country concerned. WAITLIST A list of passengers desiring a reservation which is on a flight fully booked at time of request. WEEKEND This usually refers to Friday, Saturday and Sunday (may include Monday on specific carriers). Hotel Terminology North America (Western Hemisphere): There are three main classes – 1) Deluxe, 2) First Class, 3) Tourist Class. Each class is sub-divided into three grades: a) Superior, b) Average, c) Moderate/ Standard. ADJACENT ROOMS Two or more rooms located near and generally across from each other, but not necessarily adjoining. ADJOINING ROOMS Two or more rooms side by side, possibly with a connecting door between them. In other words, rooms can he adjoining without being connected. Travel Coordinators Handbook – August 2002 39 AMERICAN PLAN (AP) OR FULL BOARD The rate includes three full meals and room. Also called Full pension. CHECK-IN Registration upon arrival at a hotel. Guests are required to sign the hotel's registration card and in some countries, relinquish their passports. CHECK-OUT The time by which a guest must vacate a room and pay all charges. This time varies by hotel from late morning to mid-afternoon. If a room is required by a guest beyond hotel's posted check-out time, approval must be given by hotel management. CONFIRMATION NUMBER An oral or written confirmation by the hotel that a reservation has been accepted. There is usually a check-in deadline (varies by hotel) and if guest's arrival is planned for later than that, it is necessary to advise the hotel at time of booking reservation of the "late arrival". CONNECTING ROOMS Two or more rooms with private connecting doors permitting access between rooms without going into the corridor. CONTINENTAL BREAKFAST Consists of juice, toast, roll or sweet roll and coffee (tea or milk). In some countries, coffee and roll only. CORPORATE RATE The rate negotiated for all individual room reservations by a corporation, association, or travel agency. DAY RATE A special low room rate for use of a room by the guest during a given day, usually from around 8:00 am to 6:00 p.m. DELUXE Luxury hotels offering a high standard of service and accommodations. Hotels graded as Superior Deluxe are among the finest in the world. Average and moderate deluxe hotels may have a number of rooms which are of inferior grades. DEMI-PENSION OR HALF BOARD The rate includes breakfast and lunch or dinner and room. DEPOSIT RESERVATION A reservation for which the hotel has received cash payment for at least the first nights lodging in advance and is obliged to hold the room regardless of the guest's time of arrival. The hotel will pre-register this type of guest. CANCELLATION PROCEDURE: Travel Coordinators Handbook – August 2002 40 This type of reservation should be cancelled as early as possible but a minimum of 48 hours prior to scheduled date of arrival in a commercial-type hotel. For resort hotels, the cancellation policy differs from hotel to hotel, and must be established at the time of booking. DOUBLE A room with a double bed for occupancy by two persons. DOUBLE-DOUBLE A room with two double beds, sometimes called a family room or twin-double. EFFICIENCY An accommodation containing some type of kitchen facility EUROPEAN PLAN (EP) No meals included in room rate. FLAT RATE Specific room rate for a group agreed upon by the hotel and coordinator in advance. GUEST HOUSE A private home wherein rooms are rented to the public and usually where meals may be obtained. The operator must have a license to operate these inspected properties. HIGH SEASON The busy season for the hotel during which rates are generally higher. Seasons vary by property and destination. HOSPITALITY SUITE A parlor with connecting bedroom(s) to be used for entertaining. JUNIOR SUITE A large room with a partition separating the bedroom furnishings from the sitting area. LOW SEASON The slow season for the hotel during which rates are generally lower. Seasons vary by property and destination. MODIFIED AMERICAN PLAN (MAP) The rate includes a room, breakfast and lunch or dinner. Also called the Demi-Pension. RACK RATE Regular standard rate (or range of rates) offered by the hotel to the individual traveller. No discounts. RESORT Travel Coordinators Handbook – August 2002 41 A hotel built in an area where management caters to clients who are usually looking for sports activities available on the property. These hotels usually operate on the American Plan, i.e. all meals included in their rate. SINGLE A room with a bath/shower to be occupied by one person: SGLB A "single" room with bath SGLS As above with shower SGLN As above without bath or shower STUDIO A one-room parlor having one or two couches that convert into beds. Sometimes called an "executive" room. SUITE A living room connected to one or more bedrooms. When requesting a suite, always specify the number of bedrooms required. The living area will often include a wet bar, small kitchen or other similar facilities. TOURIST Comfortable but priced to fit a budget. This class of hotel is used for budget tourists, students, salesmen and groups depending on its locality. Most hotels can offer the superior grade which is equivalent to first class. TOURIST/ECONOMY Tourist class hotel, usually without private bath. TWIN A room with two single beds for two persons. TWIN DOUBLE A room with two double beds for two, three or four persons: TWNB As above, with bath TWNS As above, with shower TWNN As above, without bath or shower Car Rental Terminology ADDITIONAL/SECOND DRIVER Person other than the one who signs the rental agreement who will drive the car. The second driver's name must be given when the agreement is signed, or damage waiver and insurance may be voided if there is an accident. AGE RESTRICTIONS The minimum age a rental company requires to rent a car. It varies by country and company but is usually 25. Travel Coordinators Handbook – August 2002 42 AIRPORT ACCESS FEE/AIRPORT SERVICE The fee off-airport companies may charge to shuttle renter to their counters from the airport. BASE RATE The basic price of rental for a certain class of car when rented during a certain period. Does not include optional items or taxes. BLACKOUT PERIOD A period of high demand. When the reservation center blacks out all car categories where reservations have exceeded the number in the fleet. Usually, blackouts are only for a certain time period. COLLISION DAMAGE WAIVER (CDW) An optional waiver of the renter's responsibility for damage to the car in the event of an accident, for an extra daily charge. Covers only damages to the rented car in case of a collision. Not a type of insurance. Note: traveler's credit card or own insurance may cover this option. CONFIRMATION NUMBER A number given by the rental company to assure that a reservation has been placed in the Central Reservations System. DROP-OFF CHARGE A charge for not returning the vehicle to the location from which it was rented. EFFECTIVE DATES The time span a certain rate is offered EXTRA HOUR CHARGE/EXTRA DAY CHARGE A charge for any extra hours or days beyond the specified time and day of returning the vehicle. FLAT RATE A rate that includes unlimited mileage. GEOGRAPHIC RESTRICTIONS Restrictions on where a renter may drive the rented car, usually within state boundaries. If an accident occurs outside the specified restrictions, insurance and damage waiver may be voided. LIABILITY COVERAGE Protection against injury and damage claims by third parties. Usually included in the base rate. Travel Coordinators Handbook – August 2002 43 LOSS DAMAGE WAIVER (LDW) Same as CDW (above), but it allows the renter to waive responsibility for damages resulting from theft or vandalism, as well as collision. Not a type of insurance. Note: traveler's credit card or own insurance may cover this option. MILEAGE CAP A specified number of miles that a renter can drive per day before incurring charges. MINIMUM/MAXIMUM RENTAL PERIOD A specific period of time for a rental that qualifies the renter for a special rate. Late or early returns may result in the rate being adjusted upward. OFF-AIRPORT A car rental company with its counter located off airport property. Shuttles are usually provided from the airport. ON-AIRPORT A rental company with its counter on airport property (usually near the baggage claim area). Its fleet may be located either on or off airport property. Shuttles are usually provided for fleets not located at the airport. ONE-WAY RENTAL A car being returned to a different location than the rental location. Important to specify this when completing the rental agreement. A drop off charge may be levied. PERSONAL ACCIDENT INSURANCE Optional insurance that covers the renter in the event of the renter's accidental death. May not cover other passengers. PERSONAL EFFECTS COVERAGE Optional insurance that covers the renter's personal property if lost during the time the car is rented. Often also covers theft from places other than the car. RACK RATE A rate other than a special rate offered at a location. REFUELING CHARGE An extra charge, either for number of miles driven or amount of fuel needed to fill the car, when a renter does not replace the fueld he or she used. No credit is given if the renter refuels to a higher level than the starting level. SUBJECT TO AVAILABILITY A specific model may not be available at the time the renter arrives at the rental counter. SUPPLEMENTAL LIABILITY INSURANCE Optional coverage that raises the basic liability coverage to a higher level (depends on Travel Coordinators Handbook – August 2002 44 the country and rental company). Covers both property and bodily injuries of third parties. SURCHARGE A charge passed along to the customer resulting from higher business costs at certain locations. Usually not included in the generally advertised rate. UNBUNDLING The rate practice of charging for fuel at the time of rental. This charge is not included in the base rate. Travel Coordinators Handbook – August 2002 45
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Iraq Sunni leader will appeal March election ban
Haydar al-Mulla, a representative for al-Mutlaq's Iraqi Front for National Dialogue party, said the decision applied only to al-Mutlaq and not the party.
"De-baathification," or firing high-ranking members of Saddam's former regime, was a key plank in American strategy following the 2003 invasion. Recently, however, the Iraqi government has backtracked somewhat, saying it is willing to work with some former Baath party members in the interests of unifying the fractured country.
But Iraqi politics remain heavily influenced by sectarianism. Al-Mutlaq says the Shiite-led government of Prime Minister Nouri al-Maliki as well as other prominent Shiite political groups are merely pawns of neighboring Shiite-majority Iran. The accusations are designed to appeal to voters in his power base of Sunni-dominated Anbar province.
While violence in Anbar has dropped dramatically since the dark days of the insurgency, a recent string of attacks raises concerns over a refueled insurgency. A double suicide bombing last week killed 24 and seriously wounded the governor.
Al-Mutlaq, who referred to the committee as the "accountability but not justice" committee, said he was barred because of his party's popularity.
"There is a big possibility that they will be the biggest bloc in the parliament, so they want to weaken it before the election," he said. He later said security forces had prevented his supporters from holding protest rallies in many cities in Iraq on Friday.
"The mood of the people is very bad," he said.
But some Sunni voters questioned whether the decision would even stand.
"They have done a good thing to al-Mutlaq's list because his list will get more votes after this move," said Khalid Ibrahim, 45, who lives in a Sunni neighborhood in Baghdad.
Associated Press writers Bushra Juhi and Saad Abdul-Kadir in Baghdad and Qassim Abdul-Zahra in Portland, Oregon contributed to this report.
The Associated Press

subset: commoncrawl


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Originally written on Backyard Sports Blog | Last updated 12/18/12
Oklahoma City Thunder big man Kendrick Perkins doesn't step out for jump shots very often. We found out why that is last night against San Antonio. After his jump shot he almost went down on one knee with his hand strait up in the air. Almost a cross between the Tebow and the Nation of Domination Fist Pump. Check out the shot in the video below. Check out our Home Page for more stories and follow us on Twitter and Facebook
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Nathanius' Armada ExpansionFeb 27, 2009 Full Version 0 comments
Full Version of the expansion. Self extracting archive, place in the root directory of your Armada install. Please contact me with any questions and so...
This is an expansion of the classic Star Trek:Armada completed many years ago by me but never released to the greater public... Because of my lack of forethought at the time this little page is to try and root out the forgotten origins of the models and sundry used in my mod so that it might be unleashed upon a most probably indifferent public! Without further ado, here is my Armada Expansion! Summary: EXPANDED - Federation, Klingon, Romulan and Borg; ADDED - (to superside) - Gorn, Ferengi and Dominion Hundreds of ships and it's been "ready" for years... Now for the readme! ^_^
0 comments by Nathanius on Jun 15th, 2011
G'day all!
I know it's been 2 years since anything's stirred with this mod, and it is well and truly finished, but there is life elsewhere and I am here to direct you to it!
Thank you to everyone who downloaded and enjoyed this Star Trek: Armada mod, I hope you enjoy the Homeworld 2 modification much more!
Full Version of the expansion. Self extracting archive, place in the root directory of your Armada install. Please contact me with any questions and so...
Official Armada 1.2 patch (required for the Expansion)
hola! necesito algo de ayuda, instale el mod pero solo veo las naves viejas, y no se que hacer.
Hello there! I need some help, install the mod but I only see the old ships, and not to do.
i installed the mod and when i play the game only a few things changed (such as scaling and the super side constructors) but no new ships or stations
I installed the mod just like it says in the readme and it does not work, none of the new ship, stations, or factions show up and I had all the patches installed
Turning off one of the processors might help. Dual Core Processors mess up a lot of old games that were built for only one.
It's too old now, unless you have an old PC to enjoy it on~ :(
Im running Windows 7 and its running fine :P
please tell me how :)
Actually, I'm running XP and it runs.
Promote Nathanius' Armada Expansion on your homepage or blog by selecting a button and using the embed code provided (more).


text: http://ubuntuforums.org – Hello-- A few months ago I purchased a Gazelle Professional laptop. I've been very happy with it. Recently I executed an errant dpkg command that ran roughshod over my system, deleting numerous critical system files. I was left with no choice but to reinstall Ubuntu from DVD. The process was unexpectedly painless, even preserving my home directory, but I'm left with a system that's broken in some important ways: 1. The touchpad is nonresponsive, and remains so even after I press FN+F1. 2. There's no sound. 3. When I open the hibernating laptop, the screen flashes briefly, but then rem (Hardware)


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For Fans, The Road To Rio Tour Begins On Independence Day In Philadelphia
Brian Trusdell July 03, 2015
Olympians Paige Selenski, Jordan Burroughs, Esther Lofgren and Carl Lewis headline the event.
Introducing... The Rio 2016 Olympic Torch
Associated Press July 03, 2015
The torch was designed to bring together movement, innovation and Brazilian flavor.
Red, White & Trending: June 26-July 2
Jamie MacDonald July 03, 2015
The inspiring workout of Paralympian Jeremy Campbell, the painful workouts of Jonny Weir and Lolo Jones, Hall of Fame reactions and the stunning photography of Simon Dumont
Five For Friday: Modern Pentathlon
Paul D. Bowker July 03, 2015
Margaux Isaksen is in the hunt for a spot on the 2016 U.S. Olympic Team at the world championships in Berlin.
Five For Friday: Softball
Paul D. Bowker July 03, 2015
The U.S. women's senior and junior national teams are competing at the World Cup of Softball X in California.
Five For Friday: Volleyball
Paul D. Bowker July 03, 2015
The U.S. women's team begins the quest for its sixth FIVB Grand Prix title in Turkey.
Five For Friday: Beach Volleyball
Paul D. Bowker July 03, 2015
Nick Lucena and Theo Brunner will play for a medal at the FIVB Beach Volleyball World Championships.
Five For Friday: Soccer
Paul D. Bowker July 03, 2015
Team USA will play Japan in the Women's World Cup final with hopes of avenging its loss in the 2011 final.
Vote On Team USA's Top Athletes From June
July 01, 2015
See which athletes made Team USA's Best of June nominations and vote on your favorites.
#USAvGER: We Believed In Team USA
June 30, 2015
See how Tom Hanks, Chelsea Clinton, Lindsey Vonn and others reacted to Team USA's advancement to the final.


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Missing Woman
Missing Fountain Woman Found Safe
A Fountain woman who has been missing since Friday morning has been found safe.
Partial Remains Found In 2011 Missing Woman Case, Family Has Many Questions
Partial remains of a woman who has been missing since 2011 have been found in Adams and Jefferson Counties.
Death Of Missing Denver Woman In Texas Ruled Suicide
Police in Texas have released a statement saying a Denver woman who was missing for weeks and was found dead on Thursday killed herself.
Missing Denver Woman's Body Found Blocks From Where She Was Last Seen
A tragic discovery in the search for a Denver woman who had been missing for weeks. Her body was discovered just blocks from where she was last seen.
Police Search For Missing Elderly Chinese Woman
Denver police would like the public's help in the search for a missing elderly woman.
Search Continues For Missing Denver Woman
Search and rescue crews continue to look for a Denver woman who vanished after going for a walk eight days ago in Texas.
Friends, Husband Of Missing Denver Woman Plead For Safe Return
Friends of a missing Denver woman are pleading for her safe return. They're organizing a search in Texas where she disappeared.
Parents Of Missing Greeley Woman React After 3 Arrested In Nepal
A Greeley woman has been missing for more than three years, now there's a break in the case. Three people have been arrested in Nepal where she disappeared while hiking.
Nepal Arrests 2 Men In Case Of Missing Hiker From Greeley
Police in Nepal said Friday that have arrested two men suspected of being involved in the 2010 disappearance of a 23-year-old American woman.
Brother Confirms Missing Wheat Ridge Woman's Remains Found
The brother of a Wheat Ridge woman who has been missing since early February has confirmed to CBS4 that her body has been found.


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|Radisson Hotels Parker hotels are listed below. Search for cheap and discount Radisson Hotels hotel rates in Parker, CO for your upcoming individual or group travel. We list the best Radisson Hotels Parker lodging properties so you can review the Parker Radisson Hotels hotel list below to find the perfect place.
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The Giant Beastcast: Episode 06
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Her Story is a bold and largely successful experiment in interactive crime fiction.
Rocksteady's gorgeous-looking third Arkham game refines its open-world format a bit and lets you drive a whole hell of a lot of Batmobile.
It's squid kids and ink blasting abound in Nintendo's exceptionally fun new online shooter.
Game »
consists of 4 releases.
Released Sep 15, 2009
Portable device for enhanced distance viewing.
A type of tree.
In America, Biscuits are small baked breads, while in the UK they are essentially cookies. Agent York is very particular about his biscuits.
An immense region of space which has such a powerful gravitational field nothing can escape it. It's invisible but easily seen by they way it interacts with the environment.
A small wooden club that is primarily used to knock out opponents.
The most common weapon in the Star Wars universe and a staple weapon for most sci-fi games.
A kitchen device used to mix food ingredients or puree food.
A mode of transportation in the sky.
Pendants, jewelry, and other items that display an excessive level of gaudy extravagance. Items such as guns or vehicles may be "blinged out" by taking the impractical approach of coating them in jewels and/or precious metals.
Used in puzzle games to be broken, moved, or matched by color, shape and size. Also used in many early 3D polygonal games. Not to be confused with Squares or Cubes.
The "liquid of life" for practically all beings. In games, most commonly found outside the body and can be found in a pooled, spilled, dried, fresh or splattered state. This page is for games that actually have blood as an obtainable object.
A breath-powered projectile weapon designed for small game hunting.
A technical drawing documenting an architecture or an engineering design.
A self defense weapon. The asians were first to develop a fighting style based around it.
A walkway made of wood, often sighted near beaches, wetlands and other sensitive environments.
A watercraft designed to travel on top of bodies of water. A favored tool of pirates and criminals.
A bobblehead is a special type of doll with a spring connecting the head to the body. The bounciness of the spring causes the head to bobble when touched.
Associated with hair they can also be used to pick locks.
A sleigh/sled used to glide down icy surfaces, normally used by up to four people.
The Boltgun, otherwise known as a Bolter, is a 0.75 caliber weapon, and is the standard issue weapon of the Space Marines. The Boltgun fires self propelled rounds called bolts.
A bomb is an explosive device.
Object used to make up a skeleton or skeletal frame.
Some games have readable books. Come and quench your thirst for knowledge.
A boombox is a portable music player, designed to play mostly the radio, cassettes or CDs, usually at a high volume. Sometimes referred to as a Ghettoblaster or Ghettobox.
A weapon or tool that can be thrown and then returned to the user.
"It's hard to keep your feet dry when you're kicking in a skull." Unless you've got the right gear, that is.
Whether it's translucent, transparent, opaque, glass, plastic, or some other material the bottle can be your best friend, or your worst enemy. Sometimes filled with liquor, or maybe an extra supply of lantern oil.
A large rock that sometimes falls from the sky.
Bow and arrow as it says
A bow is a strip of material, like cloth or ribbon, tied in a knot, but having two loops and two bits of "overhang" under the loops. In older video games, it was often used to signify that character was a female.
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67% of customers recommended from 6 ratings
You can order travel money with providers like Debenhams. They have stores nationwide that you can pick up travel money from. However, if you order online you can look into the rate they'll offer before you even venture out of the house and compare their rates to everyone else's. You can secure the rate by pre-ordering your cash - that way you can make sure they'll have the amount and currency you need first.
Sending money abroad? Then compare money transfers.
Credit card transactions may incur additional charges from your card issuer which may not appear in your total order but will appear on your credit card statement.
We provide an independent comparison service free of charge but we may receive a commission from some of the companies we refer you to. These are indicated with purple buttons.
Got a Debenhams travel money service? Tell us about your experience because it will help others. Add a review.
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Have usually exchanged currency here, but found local independent currency exchange shop cheaper this week.


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Central American Leaders Stop By White House To Talk Border Crisis
Originally published on Fri July 25, 2014 7:40 pm
By Tamara Keith
The presidents of Guatemala, El Salvador and Honduras met with President Obama at the White House Friday, discussing the influx of unaccompanied children crossing the U.S.-Mexico border from Central America. So far, Obama has not seen eye to eye with Congress on possible solutions to the crisis.
Copyright 2014 NPR. To see more, visit http://www.npr.org/.


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Bill would toughen Mississippi child abuse laws
Republicans push through measure that Democrats fear goes too far punishing families
JACKSON -- The new House Republican majority flexed its muscle Thursday by defeating all but one attempt by Democrats to alter a proposed Child Protection Act and then passing it with help from conservative Democrat members.
House members approved the legislation, which would require parents, teachers, physicians, nurses and a host of others to report suspected incidents of sexual abuse, by a vote of 106-9.
House members held the bill for one day on a parliamentary motion before sending it to the Senate.
The bill was the first controversial piece of legislation considered this session by the House, where Republicans hold a 64-58 majority, their first since Reconstruction.
Republican Gov. Phil Bryant entered the House chamber twice to check on the progress of the bill during the more than three hours of debate and consideration.
Supporters said the legislation would toughen reporting requirements when sexual or physical abuse of a minor is suspected.
"That is a problem, and this is a way to protect our children and punish those who are hurting them," said Judiciary B Committee chairman Andy Gipson, R-Braxton, who presented the bill.
The legislation, which now goes to the Senate, would require people in positions that deal with children and become aware of child sexual abuse to report their suspicions to local law enforcement.
Failure to do so could land the so-called mandatory reporters in jail for a year and subject them to a $5,000 fine.
"The attempt was to try to get to the point of an adult having relations with a minor child," said House minority leader Bobby Moak, D-Bogue Chitto.
"That's what it started out as, but it sure didn't end up that way. It ended up that Mama and Daddy have got to rat on the kids. If not, then Mama and Daddy go to jail."
Republicans beat back eight of 10 amendments offered by Democrats.
The two that were approved -- naming the legislation after a teenage boy who committed suicide after he had been victimized by a coach and one that would expunge the record of anyone falsely accused as retribution -- did not fundamentally change the legislation.
The bill includes a section called the Child Rape Protection Act which would punish anyone who helps a minor obtain an abortion without the parents' consent.
The legislation also would require physicians who perform abortions on children younger than 14 to save some of the fetal tissue and turn it over to the Mississippi Bureau of Investigation.
Failure to comply with the proposed law would be a misdemeanor on the first offense, but second and subsequent offenses would be felonies punishable by a $10,000 fine and up to five years in prison.
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College dorm shopping checklist: 30 must-haves
For first time college-bound students, mid-summer means one thing: It's time to start dorm shopping. From the fun to the functional, these items are sure to make your life at college a little easier.
16 great grilling recipes 29 cool cocktails to try this summer LI's dog parks: Where Fido can roam freely Hangin' in the Hamptons: July 2015 49 LI dogs you can adopt right now Peek into Long Island's most lavish homes Your pet photos: Adorable dogs, cats and more Fourth of July sales going on this weekend 6 Fire Island getaways How to grill the perfect burger Travel gear and gadgets Good buys for foodies


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Spotlight Article:
Editorial: Water Conservation
Sometimes less water means more energy
Keep Reading
The State of Training
archive CONTENT
It's been 25 years since the first oil embargo. The resulting surge of interest in energy conservation spawned new industries and professions devoted to raising the efficiency of homes. [continue reading]
Duct Tape Redux
archive CONTENT
It's been difficult to avoid the media attention in the past few months on the inability of duct tape to seal ducts. [continue reading]
archive CONTENT
A "telltale" reveals or discloses something. On a sailboat, telltales indicate the trim of the sails. In a home, telltales are clues that provide useful information about its energy performance or the quality of its indoor environment. [continue reading]
The True Test Is in the Real World
archive CONTENT
In this issue of Home Energy, you'll find several articles and news briefs describing scientific studies of the energy performance of various technologies. [continue reading]
Why Solar Roofs?
archive CONTENT
One element of President Clinton's climate change program is installing one million solar collectors on the roofs of American homes. [continue reading]
The Other Side of the Meter
archive CONTENT
Home Energy traditionally reports on innovations on the customer side of the meter--how customers use and conserve energy. We generally ignore events on the utility side--that complex organization which generates, transmits, and distributes energy to homes. [continue reading]
Amy Beley
The Real Women of Home Performance
At the ACI National Conference this year, I was remiss that there was no official presence of Women in ...
Stacy Hunt
DOE's Building Science Education Efforts: A Request
In recent years, DOE has developed the DOE Guidelines for Building Science Education - a set of job-specific ...


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YIELD: Makes about 4 1/2 cups
Freshly ground black pepper Place 1 cup crushed tomatoes in blender. Add pine nuts and blend until very smooth, about 1 minute.
Heat oil in heavy large pot over medium-low heat. Add onion, garlic, fennel seeds, and 3/8 teaspoon dried crushed red pepper. Sauté until onion is soft, about 5 minutes. Add remaining crushed tomatoes, 2 tablespoons chopped basil, wine, and oregano. Scrape in tomato mixture from blender and stir to combine. Simmer sauce until flavors blend, 5 to 6 minutes. Season to taste with salt, pepper, and more dried crushed red pepper, if desired. DO AHEAD: Can be made 1 day ahead. Cool, cover, and chill.
Rewarm sauce. Mix in remaining chopped basil.
Per serving: 155.5 kcal calories, 65.2% calories from fat, 11.3 g fat, 1.4 g saturated fat, 0 mg cholesterol, 13.2 g carbohydrates, 3.4 g dietary fiber, 0.8 g total sugars, 9.8 g net carbohydrates, 3.3 g protein
Nutritional analysis provided by Bon Appétit


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Regent cruise ships (Regent Seven Seas line's vessels) offer some of the world's best, all-inclusive luxury cruise deals. These are also four of the most expensive cruise ships in the world. Regent Seven Seas ships categories and related articles include:
- best cruise ships for adults
- top 10 best cruise ships in the world
- new cruise ships
- Regent cruise line information
- official website rssc.com.
The Regent cruise ships names have the prefix "Seven Seas", connotating all the world's oceans. The name is a most proper one, especially for the Voyager – an ex-USSR's Navy ice-class ship-to-be. Bought as a hulll, she is now one of the most recognizable top luxury passenger ships, sailing all the Seven Seas of the World.
Regent cruise ships
Follows a list of common features regarding the RSSC line's vessels:
- Owner/ operator (Regent Seven Seas)
- Hallmark ("The Regent Experience")
- Registry/ Flag (Bahamas), ship class (Single)
- Private Island (Princess Cays).
- Dining options: Compass Rose main restaurant (open seating), 2-3 alternative restaurants, 24hr room service.
- Dress-Code: day Casual, Formal evenings – men (dark suit / dinner jacket), ladies (cocktail dress), tipping free.
- SPA services by "Canyon Ranch", sauna-steam-fitness, casino, 1 outdoor pool (2-3 Jacuzzis)
- All-Suite ships. Regent cruise suites sizes range from 23 to 112m2, with a large living area, walk-in-closet, safe, refrigerator, minibar, marble bathroom (full-size bathtub, separate shower), King-size beds (lowest categories with twin-beds converting to Queen), Butler-service for Penthouse and higher.
MS Seven Seas NAVIGATOR ship details
- Built (1999), major refit/renovated/refurbished (2009), Builder (T. Mariotti, Italy)
- Capacity (490+340 passengers+crew)
- Cabins (252, balconied 216, all-suite, all-oceanview)
- Accommodation types and sizes (balcony-included, 6 suite categories, ranging from 28 to 49 m2) – 36 Window Suites (decks 5-6, 301ft2), 158 Balcony Suites (decks 6-7-8-9, 301 ft2), 40 Penthouse Suites (decks 10-11, 301 ft2), 10 Navigator Suites (deck 9, 448 ft2), 4 Grand Suites (decks 7-8, 539 ft2), 4 Master Suites (decks 9-10, 920 ft2)
- Technics: tonnage 28,550 GRT, length 172m, width 25m, draft 7m, 13 decks, speed 36km/h
- MISC: has no sister ships, her hull being constructed in the former USSR (Russia) as an ice-class naval vessel, purchased by RSSC, and finished in Genoa, Italy.
- REGENT Navigator itinerary schedule-location.
MS Seven Seas MARINER ship details
- year built (2001) by Chantiers de l'Atlantique (France)
- refit-refurbished (2008)
- passenger capacity (700), staff and crew (445)
- cabins – 354 balconied suites, 8 suite categories, ranging from 23 to 112 m2)
- cabin types and sizes (balcony-included, 8 suite categories, ranging from 23 to
112 m2) – 262 Deluxe Suites (decks 7-8-9-10, 252 ft2), 60 Penthouse Suites (decks 8-910-11, 376 ft2), 12 Horizon Suites (deck 7-8-9-10, 359 ft2), 2 fwd Seven Seas Suites (deck 10, 505 ft2), 8 aft Seven Seas Suites (decks 7-8-9-10, 561 ft2), 2 Grand Suites (deck 11, 623 ft2), 6 Mariner Suites (decks 8-9-10, 650 ft2), 2 Master Suites (deck 9, 1204 ft2)
- ship specifications tonnage 48,075 GRT, length 216m, width 28m, draft 6m, 8 decks, 5 elevators, speed 37km/h
- MISC: The world's first with all-suite, all-balcony cabins, and the world's first to feature a "Le Cordon Bleu of Paris" restaurant at sea.
- REGENT Mariner itinerary-schedule-location.
MS Seven Seas VOYAGER ship details
- Built (2003), Refit/Renovated/Refurbished (2008), Builder (T. Mariotti, Italy)
- Capacity (700+447 passengers+crew)
- Cabins (Cabins (354 balconied suites, accommodation types and sizes equal with those of the Mariner ship)
- Technics: tonnage 42,363 GRT, length 204m, width 29m, draft 7m, 9 decks, 5 lifts, speed 37 km/h
- MISC: The world's 2nd all-suite, all-balcony ship. and the world's 2nd to feature a "Le Cordon Bleu of Paris" restaurant (after her sister-ship Mariner).
- REGENT Voyager itinerary-schedule-location.
MS Seven Seas EXPLORER ship details
- Built (2016), Builder (Fincantieri, Italy)
- Capacity (738+542 passengers+crew)
- Cabins (369 balconied suites, 16 suite categories)
- Technics: tonnage 56,000 GRT, length 224m, width 31m, draft 7m, 10 decks, 8 lifts, speed 37 km/h
- MISC: Regent's largest ship ever built. The most expensive luxury passenger ship in the world, with the largest suite on board.
- REGENT Explorer itinerary-schedule-location.
You can share/like our Regent cruise ships review via the social buttons. You guys are so lucky to be able to afford the Regent cruise deals all inclusive luxury, so you should definitely have your big fun out there! Always happy sailings, and enjoy your big-money Regent cruises!


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Welcome to Balbirnie's 2015 Festive Programme
Balbirnie House has hosted some wonderful festive celebrations over the last 237 years and this year will certainly be no exception. The house is quite magnificent in December, with beautiful traditional Christmas trees, halls decked with bows of holly, lovely decorations, and trees outside covered in fairy lights.
Christmas is the perfect time to get together for quality time with family and friends and at Balbirnie, we offer sparkling celebration ideas that will keep that Christmas magic going strong throughout the festive season!
Our Festive Brochure for 2015 will be available from May onwards. In the meantime, to give you an idea of what we can offer please refer to our 2014 brochure as this year's format will be very similar (just menus and prices to be tweaked).
Please fill in the form below to download our Festive Brochure 2014
- Accommodation and restaurant tables (for tables of 12 and under) enquiries email email@example.com.
- Christmas party nights, Hogmanay Ball, group bookings for the restaurant (13 and over) and all private dining enquiries~ email email@example.com.
- To be added to our festive mailing list, please complete our enquiry form or email email@example.com and we will be in touch very soon.


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Berkley Flicker Shad - Mills Fleet Farm Special Edition
Online Item #: 0000000076565
This special edition Berkley Flicker Shad is made especially for the 2012 fishing opener and is brightly colored in Mills Fleet Farm black and orange! Each Flicker Shad is individually tank tested to ensure every one you purchase precisely creates the action of a fleeing baitfish!
- Pro designed & individually tank tested
- Action-created Flicker imitates a fleeing baitfish
- Roll generates custom fish attracting sound
- Great weight transfer for bullet-like casts
- Mustad Ultra Point treble hooks
- Medium dive depth
- 7 cm size - one per package
- Weight: Approximately: .06 pounds
- Shipping Dimensions: Approximately 7 x 2 x .56 inches.
Tab 4 - Future Phase
Prefer to place your order by phone?
Reach us at 877-633-7456 M-F 7:00am - 6:00pm Central Standard Time.
Reach us at 877-633-7456 M-F 7:00am - 6:00pm Central Standard Time.