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CHARLOTTE, NORTH CAROLINA -- Got a call from Time Warner Collection Services stating I was past due. I was sure I had paid online using my Bill Pay feature through my bank. I gave the agent my debit card # and told her not to charge the card until the coming Friday. I woke up this morning and check my Bill Pay and realized I did pay it on time. I called TWC and spoke to ** operator # **. He was a pompous jerk who told me they had no records of receipt of that payment. It was up to me to prove I had sent and they had received it. Told me to contact my bank and have them fax proof.
I waited for my Bank to open they were able to find the copy of the deposited check and was stamped on the back that it was deposited to TWC account with Wells Fargo. My bank faxed the information to the fax number ** the IDIOT gave me. I followed up an hour later with TWC's collection number. I was greeted poorly by some young dumb girl named **. She was rude as well and told me that they were going to process my credit card and if I canceled my payment I agreed to that my account would be suspended.
I asked for a supervisor. This even ruder supervisor got on the phone named ** operator # 2578. She was rude and instead of looking up the open ticket # I gave her on her computer she decided to argue with me about cancelling my prearranged payment. I explained to her my payment was already received back on the 13th of June 2013 and I find it interesting they charged me a late fee and are threatening to cancel my services for non payment. All this poorly trained so called SUPERVISOR had to do was look at the Ticket # I gave to see I already called and had my bank fax proof that they had received the payment and had deposited it.
WOW you pay your bill on time and they charge you a late charge and have their collection agency call you and then when you prove them wrong they are rude and want to cancel your service. TIME WARNER need to get their records straight and fire this call center hey hired for collections and treat their paying customers like crap. Soon google tv will wipe the floor with them and they will offer their services for 49.99 for all in one. By then they will have upset all their customers... CANNOT WAIT TO CANCEL.
MATTHEWS, NORTH CAROLINA -- I called to change my scheduled payment and they said they couldn't help me. The technician came out a few days later to completely disconnect services and he was very courteous and called. He had asked me what I wanted to do and when I could pay so I told him the TWC reps wasn't willing to help and wouldn't help. He then made the arrangement with me like I wanted to begin with, he asked for my bank routing and account number.
We then read it back and forth several times to make sure it was accurate. The day that it was scheduled to run and the day after I called to make sure it went through and was run. The automated phone system said the payment had been made. As of 6/20/13 at 11:45 my services were disconnect. I called to find out why, I was then told that it was because I provided a wrong account number. That's a lie. I had logged in to my online banking to get my account number for this.
I told them that was BS and that the representative must have entered it wrong as I had clarified the correct account number several times while looking at it online with the technician. The only thing they could say was "I am sorry, I understand your frustration, there is nothing we can do at this time. You will need to go to a local office and make the payment via cash or money order."
This was a TWC representative error yet I as the customer have to pay the consequences of their mistakes. The floor manager and her supervisor was unwilling to go out of their way to make this right as I provided them everything they needed and I also gave them more info. The customer service from TWC is crappy they don't care about their customers they only care about getting through the day.
On top of me having to go out of my way to make a payment I thought and was under the impression had already been made they wanted to charge me an NSF fee. NOT HAPPENING. I will not pay for someone else's mistakes. I stayed on the phone literally with TWC for almost 4 hours before I said screw it I'm calling corporate. Needless to say I didn't call corporate only because I couldn't find the right number for my area. I will not pay my account balance ever, they can pick their box and equipment up because I will not deliver anything to them.
SAN ANTONIO, TEXAS -- I am sending the following letter to everyone in the Time-Warner Corporate management that I can find. I have lost hope that they will help me, but at least some might actually hear of my problem. The local office has done nothing to help.
I am sending this letter to many within your organization in hopes of finding someone who actually cares about customer service. Is it in bad form to write to one so far up the chain-of-command, as you are? Customer service is not a matter of concern among the local Time-Warner representatives. By that I mean, the service technicians who visit people in their homes, the reps. who work the phone lines or the staff and management of the local Time-Warner offices. I would hope that by the time someone reaches your stature, they would have learned to care. Sorry if I sound bitter.
This letter will constitute my 7th attempt to resolve my current problem. I have to state that I have been a very satisfied customer, for many years, until now. I also have come to realize that longevity within your customer-base gives me no standing with you. I suppose it is easy to simply let dissatisfied customer leave, and seek new ones, than to resolve problems when they arise.
On Thursday, July 31st, a technician came to my new apartment, to transfer my service. He worked on the installation in our living room for a good while. Eventually he said he did not think the outlet was connected in that room. So he would 'test' the equipment in a back bedroom. After ascertaining that there was an active outlet back there, he stated that the outlet in the living room would have to be connected.
At this point he said he was going to the office at the apartment complex where we live and speak to the maintenance personnel. He also stated that he would be met thereby someone directly associated with Time-Warner, since he was contractor-labor. Before he left he asked me to sign the work-order.
Up to now I had no reason to doubt his integrity and signed the work-order. I did not stop to think that I was actually signing off on the transfer of service. This is a point of concern to me, because I was not thinking in terms of whether or not Time-Warner or it's representatives were trustworthy. I have reached that point in my thought-processes now due to circumstances, but at that time I was still naive and believed what I was told.
A few minutes after he left, he called back and said, "A Time-Warner Specialist will return tomorrow with the maintenance crew, to make that connection in the living room." This is as near a quote as I am able to render. I am certain of the words "Time-Warner Specialist" and "maintenance crew". The implication was that personnel representing the apartment complex would also be on-hand for a combined effort.
I can't tell you how pleased my wife and I were. The fact that I would have to take off work on Friday, Aug. 1st, mattered little to me at that time. I still had plenty to do in getting the new apartment right, and it would be worth it to have the television connected. This is a 52 inch, flat-screen TV, worth $3000 which rests on a new $1700 entertainment center. It is the focal-point of our living room.
I called my boss and managed to take off yet another day. On Friday, I waited for that specialist and crew. The time-window given was 12-noon to 8pm. At around 4pm I began to worry because I felt that the apartment personnel would probably leave around 6pm at the latest. So I called the local number for service, 210-244-0500. The man that answered did some checking and reported that there was no work-order pending, and no comments on my account regarding an additional visit. He asked if I had not ordered a single connection, and did I not receive such? I answered yes, to both questions. So he offered to start a new work-order.
I explained to him as slowly and carefully as I could the exact nature of the situation. ...that I had been told a specialist was coming, that a crew from the apartments would be working with them, that they would arrive between 12-noon and 8pm. He was completely disinterested in my little tale and just wanted to get that work-order written. He kept repeating, "I am following procedure". After quite a while and a lot of back and forth between us, I let him go. I told him I would visit the local office and work out the problem with them.
As soon as I got off the phone, I paid a visit to the apartment complex office. There I spoke to Mandy who was also on duty the day before. One of the maintenance crew, **, was there as well. I asked them if the Time-Warner technician had stopped by the day before. They said he had not. It seems as though when he called back with the wonderful good news of the Time-Warner Specialist and work-crew coming on Friday he was probably already well on his way to his next stop.
What is particularly insidious about his conduct, apart from even the blatant lying, was that his lie would cost me a day's wage. He could have told me the truth just as easily, and we could have both moved on by now. Instead, as a representative of Time-Warner, sub-contractor status not-withstanding, he lied to one of your customers. Does it make any difference to you? No doubt he has moved on but my wife and I are still staring at our partially assembled entertainment center wondering when this situation will be resolved and we can finish it out. (It is quite large and parts can only be assembled after the equipment is installed.)
So, I left the manager's office and drove to the local Time-Warner office at IH 10 West and Callaghan Rd. Once there I spoke to a nice young lady at the window. I asked if I could speak to a manager about a certain situation which I did not feel she could resolve. ** explained that the supervisor was out on vacation and would be unavailable for some days.
I did my best to explain the situation to her. She listened and left me for a time, I believe stating that she would try to reach the technician. She went back and forth from the window to the back explaining that she was 'still trying'. At one point the customer service rep at the window next to mine, told a customer that she had just spoken to the supervisor.
When ** came back once again, I mentioned this, and said that I would still very much like to speak to the supervisor as well. She seemed a little non-plussed and told me that the supervisor had only just stepped in for a moment, from her vacation. I suggested that we could meet...
When the supervisor did come from the back room she also seemed a little put out. No doubt she was anxious to get back to her vacation. She asked what the problem was, and I asked if I needed to start over from the beginning. At that point she made it known that she was aware of the problem and I should call the supervisor of the technician that came to my house. I know the technician only as # **. He was not wearing a name-tag, and I can't recall the name of the company on his uniform shirt. I do remember the large bronze-colored, hexagonal-patterned earrings he was wearing.
Anyway, I told her I did not see any reason for me to call that man, the technician's supervisor, since he and I have no working relationship, no contract for services of any kind. Furthermore, Time-Warner is the one who receives my monthly payment, and Time-Warner is the one I had arranged to have my service transferred with.
To date, this work has not been done. Up to now, none of my efforts to resolve the issue have met with success. Not only has Time-Warner not met their commitment to provide the service for which I am paying, but I have been billed 39.99 for the transfer. This comes as a double surprise to me because not only has the service not been provided, but there was no mention at any point in time, of a charge for the transfer. Time-Warner has already received payment fot the services which have not been provided. I don't want to get side-tracked on the transfer charge- if that is standard operating procedure for you, I won't fight it. But it would be best in the future to make folks aware of that charge before performing the job. And only charge for it, if the work has been done.
Just FYI, the supervisor in your local office also told me that the technician is denying ever stating that a Time-Warner Specialist and work-crew would come to my apartment, and that it was up to me (or someone) to get that livingroom outlet working. At this point the supervisor (the one in the office) also stated that if I wanted to re-schedule the visit, she could do that for me, but if the outlet wasn't working they would not complete the job.
So what do I do now? Is there anyone within the Time-Warner organization who has any interest in my situation? I am painfully aware that my little business means nothing to you, who are 2nd largest cable television provider in the U.S. It will not make any measurable difference to you if I stay or go, as a customer. It only comes down to whether anyone up there, where you are, has integrity and cares about doing the right thing. Every word in this letter is as true as I can possibly make it, according to my best recollections. However, I left a lot out, in order to keep this letter short... There is also the matter of my other email-attempts to resolve this issue. I'll let that go.
My wife was present during the technician's visit, and although she did not hear the phone conversation wherein the technician stated that the Time-Warner Specialist was coming, she was aware of him leaving our apartment, to speak to the maintenance staff (which he did not do), and she heard me discussing plans to be home on Friday, for that return-visit.
Please intervene for us. My home telephone number is xxx-555-1234, and at work it is xxx-555-5678. I am at work from 7:30 am to 4pm, Monday through Friday. My email address is firstname.lastname@example.com, although I would prefer a phone call, or even a face-to-face if that were possible.
KANSAS CITY, MISSOURI -- Time Warner strikes again... yesterday, May 19th, Time Warner came to install my new phone/cable/internet services. Really this was just an upgrade since I already have the cable service and had the internet previously. The appt. was for 8-11am and the techs (used loosely) arrived at 9am. They entered my home and were happy to find the wiring already in place so this would be an easy job for them. Upon "completion" the tech came to me for signature. I asked if the internet was set up including email and passwords, he said "no" and then proceeded to do so.
Seeing that we may have an issue beginning here I checked the phones, all clear, then the cable which had been upgraded to the new digital DVR. There was no sound! I assumed the second tech must have checked this since he was working on the cable and was now sitting comfortably in the car waiting on his partner. The tech was not sure what to do, and had to call the lead tech for assistance, no luck!!
I live very near a Time Warner store and suggested that may be he could swap out the box there. He advised Time Warner did not allow that anymore and that he was a 3rd party contractor. He told me they have some internal fraud which has now caused a change in this policy. He took my cell number and said he would get another box and call me to make sure I was home before he came back to install.
Guess what? He didn't call or come by and it was 3pm! I decided to call customer no-service and find out what was going on. They knew nothing about this and showed the job complete. They also told me it was too late for them to contact the installer as it was 3:30pm. I told them I knew that they worked until 7pm so they needed to find someone to come and install this box. They said this was not possible and I advised the agent to find someone who could help. (My experience with TWKC tells me that if you scream and demand to speak with a supervisor, you usually make some progress).
They found the installer and determined he was gone for the day. They said they would escalate this to his supervisor and she would call me back. Having called TWKC many times, they seem to have an issue with returning calls, so I was not willing to accept this and told her I wanted to hold and have her conference us. She refused and I got her name and number and said the supervisor had one hour to call me or I would call her back. Surprisingly, the supervisor did call back, however, during that time I had used my limited knowledge of cable boxes and it had started to work correctly. I thought I was done with TWKC, but oh was I wrong!
The next day I had watched the TV multiple times and used the DVR with no issue. I went upstairs to make dinner and came back to a flickering TV set and a dead cable box. Prior to calling I always try to reboot the box and remove the power cable. This did not work. Back to the phones... TWKC no-service.
I finally reached an agent after 5 min (short for TWKC standards) and was advised there was no outage in my area, which I knew since my 2 other TV's were working fine. I described the previous day's situation and that my box was dead. I was told someone could come out a week from Wednesday, 8 days away!! I told the agent there must be something that can be done to get someone out here more quickly. He advised that no one in his Costa Rica office was able to do that. I asked to be transferred to someone in the US, preferably KC. He did so.
When I reached the KC office, I was told it was not possible to have someone out any earlier. I asked to speak to the person I had spoken with before and I had her extension but she was out of the office. She told me she would send an email to the department and I would get a call back. TWKC email and phone work the same... not very well, so I insisted that she call and not send an email while I waited on the line.
She said she was unable to call them and I asked her to have her supervisor call for her. The supervisor then came on the line and I had to explain everything again. He told me that dept. was gone for the day so I would get a call back tomorrow. I told him this was not acceptable and that with a brand new box and given all the issues, I expected some compensation for my time. I told him I was also only willing to go to the store if he credited 1 months service, which he refused. He told me he could credit 2 days but no more. I also told him I wanted a credit for the activation fee from the previous day which he agreed to.
Having spent so much time in 2 days with these people, I told him again I would only accept 1 months service credited. He said "no other utility company would do that" therefore he would not either. I told him "you are not a utility" he said "yes we are, we are the cable company" I informed him they are a bad cable company at that and thank god for AT&T now coming on the market so we have another option from TWKC. He continued to refuse to credit my account. I finally hung up and will go to the TW store tomorrow.
I am really concerned now for a few reasons: How long will such poor service be allowed? Time Warner has been bad since they entered the KC market and I don't know many people who are happy with them. What happens when I have phone problems in the future? Will I also have to wait one week or more for someone to come out? The only thing I can say to anyone reading this is SWITCH TO AT&T and forget Time Warner!!!!
MISSION HILLS, CALIFORNIA -- I don't even know where to begin with how horrible Time Warner is. I've been dealing with them since May 18th, 2007. Against my better judgment I brought my digital box to their Van Nuys office and exchanged it for an HD box. What a nightmare that turned out to be. I had to exchange a box before and the one I got in return the menu was in Spanish so I had to return it for another one. I didn't want that to happen again so before I left I asked if the person could check to make sure the menu was in English.
She wanted to know why I didn't I fix it myself if it was in Spanish. I told her that if I spoke Spanish I would but I don't so I can't. She then told me she wasn't going to check. If it was in Spanish to call their Non-Customer Service. I got home and thank God the menu was in English, BUT the cable box didn't work. I called their Customer Service and the girl who answered proceeded to yell at me, telling me that I should have never been given the HD box, that a technician would need to come out. I told her that I had a digital box before that worked fine so no one needed to come out.
All she needed to do was activate the box/send a signal to it. She refused. I asked to speak to a Supervisor. She said one would call me back within 2 days. It's been almost 3 months and I'm still waiting for a call back. A little later I called their Customer Service again and got another rude person. He said he tried to send a signal but it didn't do any good. He advised me to unplug the HD box from the AC. I told him I already did that several time and nothing happened. He then started arguing with me and told me to do it again. I told him that I worked in the Fiber side of Verizon and knew exactly what was wrong. The box needed to be activated. He wouldn't listen to me.
I finally got fed up and hung up on him. 5 days later a technician came out. It took him less than 5 minutes to fix the problem. He called their dispatch department to get the box activated. I was furious but I let it go. I let it go until the middle of July. I started getting pop up reminders that a program that I wanted to watch was on in 5 min. I never set any reminders. I called their Non-Customer Service again and the first thing out of the persons mouth was a technician needed to come out. I told him that he was wrong and it was a software problem. We were going back and forth for several minutes until I asked for a Supervisor. He told me one would call me back.
I told him I have been waiting for a Supervisor to call back since May and wasn't waiting anymore. After waiting for around 10 minutes a RUDE so called Supervisor came on the line. He refused to do anything. I asked for his supervisors name. He refused to give it to me. I asked for the Local Managers name. Again he refused. I asked for the Area Managers name. He refused again. I asked for the President of Time Warners name. You guessed it. He refused again. I asked for their corporate address. He said to look it up online. I asked for their Customer Relations number. He gave me the same number as Customer Service.
I looked on Time Warners Web page for their address and Customer Relations number. I couldn't find anything. I finally had to call directory assistance to get their number in New York City. I got through to someone who said that they'd refer my complaint to their Presidential Office. About 9 days later I finally got a call back from the Presidents Office. The person who I'm still dealing with to this day is really nice and helpful, but he's starting to get me mad. We tried a lot of troubleshooting to get the pop ups to stop but nothing worked.
We finally agreed that a new box should tried. At that point I made a BIG mistake. I decided that I wanted to get their DVR. The person in the Presidents office gave me the day and time frame I wanted. He also said that he would send a senior technician out. About an hour before they had to show up I started getting worried I would be blown off so I called their Non-Customer Service again. I explained my worries to the person who answered and asked if he could verify with their dispatch to make sure I wouldn't get blown off. He refused.
I didn't ask for a Supervisor because I knew they wouldn't do anything. The technician finally showed. Late. I started to tell him what was wrong. It was a short and one sided conversation. This so called senior technician hardly spoke English. He tried for around an hour to get the HD DVR to work.
I tried telling him that my TV had to be on input 6. He kept saying it had to be on channel 3. Nothing worked on either setting. A little while later another technician came out. Thank God he spoke English. The second technician figured out what the problem was. The first guy had the cable box on a channel I don't get. I was so happy my TV was working again that I forgot that the TV had to be on input 6. I didn't notice anything was wrong until I went to a HD channel and I was still getting 480 resolution. It was a Saturday so the only thing I could do was leave a VMS message for the person I was dealing within the Presidents Office.
I also called him the following Monday. I told him I wanted someone that spoke English out that day at 3:30 PM. The technician did show at 3:30 PM and he spoke English. I told him that I wasn't getting 1080 HD resolution and my TV had to be on input 6. He looked what I had hooked up and said that I could not have my personal DVR connected to their DVR. I told him that the person in the Presidents Office said I could.
He said that person was wrong. He started unplugging things and said my TV had to be on input 5. I thought that was odd since 6 is the HDMI input on the back of my TV. I figured he was right though since he got my HD channels working properly. After he left I thought about it and realized he was wrong. Everything worked the way it should except for the 1080 resolution until he started unplugging things.
I called the person in the Presidents Office again. He said I was right, and their technician was wrong. He told me how to hook everything back up. Well today I started to do just that. That's when I discovered the technician disconnected my HDMI cable and used component cables. I got the HDMI reconnected and tried to get my personal DVR connected the right way, but everything I tried didn't work. I left another VMS message for the person in the Presidents office saying I wanted someone out Monday at 3:30 PM. We'll see what happens next.
NEW YORK, NEW YORK -- In November, we relocated to the Santa Clarita Valley of California. We quickly established service with TWC for Home phone, Internet, and cable television. We have had issues with our telephone service from the beginning. Most of our incoming calls were not coming through. Individuals and businesses were getting a message that our telephone service had been disconnected or is out of service. Needless to say, this was alarming since my oldest son attends elementary school where they had tried to call us on a number of occasions and got this message. This has been the case with Doctors, Family Members, and perspective employers and casting agencies.
When I learned of the situation, I immediately contacted TWC and alerted them to the problem. At first, I was told that it was probably because I had not paid my bill. However, I quickly corrected the individual by informing him that the bill has been paid on time. In fact, as a general rule, we pay our bills when we receive them. This was the case with TWC.
We have had more technicians coming out here to our residence to investigate the problem. They have done a few things to try to appease us, such as change out the Telephone modem. Each and every time, they suggested that there was no such problem and that they felt I was trying to get out of paying the bill. Again, stupid since each time, the bill is always paid. Just as I did the other day. Only once did a TWC customer service representative acknowledge that it happened to him twice and he ended up calling me to my cellphone.
The other issue is that they repeatedly point the finger at AT&T, suggesting that they are fowling the telephone line somehow. However, this recorded message was occurring with all carriers, both landline and cell. Interestingly, they have managed to clean up most of it. However, the one that seems to be a problem is AT&T landlines calling into my TWC Line. I had been accused making it up. Yet, there are just too many witnesses.
Recently, I got fed up with TWC's failure to fix the problem and called the offices of the President, Glenn Britt. His Executive Customer Service Intervention team was put on the line where I was told there was nothing they could do, accused me of lying and threatened me with service disconnection and call the police. Naturally this infuriated me more and demanded to speak with a supervisor. We got into a heated exchange and they hung up on me while calling me an "Ass".
I pay them for a services that are not being delivered. Since this occurred, we have experienced problems with the sound coming from both our television set boxes and our internet connection. We loose sound and have to reset the cable boxes at both TV's. I have had to reset the Internet Modem as well, due to issues there. We experienced something new last night with the telephone. You could not hear the person on the other end of the call when the called more than a minute. You started to hear an echo, became scratchy, and much of the call was inaudible. This occurred several times.
CARLSBAD, CALIFORNIA -- My Mom died on 9.04.2008. Time Warner Cable owes us a huge refund, and just found out they want more money from my Mom. I called to find out why my cable was going in and out. I used my cell phone. I gave Time Warner my cell to resolve the credits due us. So during the call it goes to collections and wants me to pay some figure for some service???. I went down to my other hard line and called and got right through (12 min), the NBA games where causing the spotty service. OKAY. I asked what's up with my cell and some money due? Well she says it because of this and that. Typical Time Warner.
When my Mom bought this home in April 2008, with the bundle, phone, Internet, TV, package, we hoped see would enjoy the new home and the bundle package. My mom got worse. During late April 08, May, June, July, Aug, she passed on Sept 4, 2008... she kept on paying Time Warner. She never got to use the TV, phone, computer. We were in hospitals, out of town, in town, hospice out of town. A very tough time. She paid the bill every MONTH.
In Sept I had to write out the bill. But every time we would get back to Her home there would be several calls from Time Warner about some collection. My mom was too sick to handle it so I would call and they said, sorry it must be an old number and yes your mom's account is just great. I said please do not keep calling, as this upsets Her. Well it continued on and on. Did not matter if we had paid. Her phone number was linked.
So around the end of December 2008, I called TWC and asked to speak about this service that nobody was using. They said "we are so sorry about your mom. We can shut down the service and we will credit you for the following months". I told them OKAY... They said "just keep paying the bills, YOU WILL get a credit".
Now we are up to APRIL 2009. One year and now the bills are coming in a la carte. I must have made 200 calls to TWC. I used to get INDIA. Then I got Desert Falls, but the same old run around. If you needed to speak to ** she was not in, but ** would help you. I felt like this was some sort of shell game! I STOPPED Paying TWC in Month number 13 or 14 and still with the new a la carte issues I was still way behind. They have now put my mom account in collections and they still send me bills about someone that lived at that address years before my mom.
I have spoke to so many folks that said I will HANDLE IT. It has never happened. I called about just my own personal service on my cell phone and the Lady said "DID YOU MAIL IN A DEATH CERTIFICATE". I did. It was returned. I was told **, we know there is no usage, we know. You did not have to do that. The tragic saga goes on. It is now May... almost JUNE 2010. TWC still has not paid me back. So TWC in San DIEGO is horrible. Good luck to all that due the right thing and still lose with this firm. Making $$$$$$ off a victim of CANCER. Time Warner Customer service is horrible. I am calling New York. Take Care. **.
CARROLLTON, TEXAS -- If you are thinking to get service with Time Warner cable think it twice. I have been with Time Warner cable in the past and to this date they still suck. I have decided to accept an offer that was left in my front door. "Get time Warner cable today with installation fee waived. Well I have decided to call and had them come to my home. I was getting the basic cable TV and wireless service. 3. I have decided to get more channels and a higher range on the wireless so I called the time Warner customer service the day before the technician came over to my home. I was told to tell the guy to call time Warner from my home to upgrade and get what I wanted. Well it turned into "The nightmare before Cable". Lol! This guy was rude to start with. My partner was home when he got there and I called to tell him to call time Warner for me instead of getting basic TV and internet. 3; to get cable and internet #7. I was like OMG! Was this guy having a bad day or what? (Wait I am the one who will have bad days with time Warner) This guy (if I can call him technician)had no clue what he was doing. I hung up with him and was on my way home hoping to be there on time to talk to him in person but he was already gone. The cable TV was installed all right. The internet...He installed the basic 3 not the range 7 and I could not get a signal in my compute at all. Here I go calling Customer Service again. The phone representative said sorry for the inconvenience. We will reschedule to install the following week. Wait wait a minute! Next week? No no no. I need my internet now ( I said) The phone representative then said she will contact the guy that was in the area already to get it installed. Oh God here we go again. The guy came. Not so rude this time. He was not able to install the internet at all for some reason. I don't know why. I am not a technician. He is. Well, He had no clue either. Can somebody please help me here? I got so frustrated and told the guy to just install the standard cable and forget about the internet. Everything was OK. We were enjoying our TV until the bill came over. Wow! What the F...? Time Warner was charging me 3 installation fees. $29.99, $39.99 and another $39.99. Does this make sense to you? I was supposed to get free installation but I got 3 charges here. Here I go again. I called customer service but of course the call had to escalate to a supervisor. I was livid ( not rude. Let me make that clear). Time Warner decided to remove those charges and they told me that it will take about 3 days before my due date 8/27/09 to get just the normal charge. Should I believe them? I am so afraid of that new bill. Bottom line. I have Time Warner cable because I have no choice. They are the only ones in my area unfortunately. I hope that Verizon or anybody else get our area also for me to say "bye bye". technician
SANTA MONICA, CALIFORNIA -- I had previously had trouble with Time Warner before when I was a cable customer. I canceled my service, and because of their practice of billing for the coming month, they still owed me money for one month. They sent it to my old address, and I had to call numerous times to get my address successfully changed. 2.5 years later, I still have not received my refund. In fact, they no longer have a record of my account.
In Jan 08, I moved into a new apartment with my boyfriend, and our only option for DSL was Time Warner, unless we got a land line. I decided to give them another chance. Their internet connection was so bad that I couldn't pick up the signal even though I was right next to the modem. My computer picked up our neighbor's unsecured network, but not our own network that we were paying $45 a month for.
We cut off our service that month, and they assured us that we would be getting a refund because of the forward-billing that they do. Instead of getting a check, every month I kept getting a new bill with a growing balance. Each month, I would have to call them and speak to an idiotic customer service representative who did not know what was going on. They would try to convince me that I did not in fact cut off my service, and that I still owe them money. I would have to point out to them that it was not possible for me to be a customer when I returned my modem months ago. At this point, I would hear an "Oh, let me talk to my supervisor." The customer service agent would come back on after putting me on hold, tell me it was their mistake, and they would cut off my service immediately, and I should no longer get a bill. Each time I would fall for it because I believed that it should not take a company numerous tries to shut off service to one customer. But then each month, I would come home to a growing bill.
The second to last person I talked to actually looked through my account and said once again that I never cut off my service. All the calls that I had made before were logged down as "bill inquiry" and "general programming". When I once again pointed out that I returned my modem in January, he "talked to his supervisor" and offered me a $40 credit to my bill, which was a ridiculous offer because Time Warner is the one who owes ME money, not the other way around. I said that I could not accept that offer, after which he talked to his supervisor again, and agreed to wipe my balance clean. At this point, I was willing to accept a loss because I do not ever want to deal with this company again. This is of course conditional on the fact that they would finally shut off my service. I wanted to talk to his supervisor, and was put on hold, at which point I was hung up on.
I had to call back again, and go through the whole process again, and finally got someone who said that all the previous customer service reps had tried to cut off my service online, when they actually needed to send someone to my apartment to cut off the cable manually. He promised that it will not happen again, but we will see next month if I get another bill or not.
ENCINO, CALIFORNIA -- We have had the worst experience with Time Warner customer service.
We needed to change our plan from just internet and basic cable to include also a phone service. At the same time we found their package called All the Best which we have decided to opt for. To get this installed they scheduled a guy to come in over a week from then between 1 and 4 pm, which I guess is typical? As annoying as it is to have to wait a week. We figured fine let it go they are busy.
The date finally comes and 3 pm hits so my wife calls them to see if the guy is still coming, which they assured us he would be before 4 pm. At 4 pm we call them again and they assured us that the guy would be there shortly. Around 5:30 we call them again and they say sorry the guy can't make it we have to reschedule, give us some reimbursements etc. While we are doing all this annoyed on the phone the guy shows up finally. (Makes you wonder how much the support people on the phone know, apparently nothing they just BS you all day long to shut you up.)
Then the guy starts installing all the new services when he gets a call from his boss, apparently they have a problem with another customer so he needs to go for 30 minutes to deal with that. He leaves his equipment behind as he assures us he will be back.
1.5 hours later we decide time to call support. They tell us that the guy is not coming back and we need to reschedule etc, which this time we refuse to listen to and after about 30 minutes going back and forth on the phone with the customer support trying to get them to understand that the guy left his equipment and our current service is not even working the guy finally comes back. (Again support has no clue what is going on with the field people.)
The guy gets everything hooked up, and we check everything, seems like phone and internet are finally working properly. However we do not have the cable package we had ordered. The technician informs us that his orders do not say anything about the new cable lineup thus there is nothing we can do and we have to call Time Warner to get it figured out.
We call customer service again, and they tell us they can schedule a technician to come two days from then between 1 and 4 pm. Which we are extremely annoyed about, but apparently there is nothing we can do about it (by now it is 9 pm) so we accept.
Two days goes by and it is 1:07 pm, my cell phone rings with "Private Number" which is what my apartment buildings down stairs front door shows up as so I answer. I hear some fumbling and then the phone hangs up. After few moments the phone rings again with "Private number" again, I answer and hear nothing again except fumbling, I figure it is the technician at the front door so I hit the key to open the front door. Just because I felt something weird might be going on I get my shoes and walk down stairs, there is nobody at the door, so I figured must have been someone else as any number that the caller ID can not fetch shows up as "Private Number". After all you would think that if the front door was giving problems the technician would call the home number on the account to see if they can get hold of someone, which is my cell phone.
An hour goes by and my wife gives me a call after she has landed from her flight and apparently the technician has left a voice mail on her cell phone stating that he was here and that he could not get hold of anyone in the apartment. After this I give a call to customer service yet again, assuming that they can just dispatch the guy back to my building the same day as it is only 2pm still well within the 4 hour time that the technician was supposed to show up. However I am given the same run around. Now I have a time for the technician to come install it tomorrow between 9 am and 7 pm (yes anytime during the day). My other alternative according to the guy is week from now because according to them "it is not their fault nobody was in the apartment when technician came by". Which baffles me as out of any number the tech should have been calling it would be the number on my cell phone not the one on my wife's and of course the front door is our fault if the technician doesn't know how to speak to the telephone headset on it as those haven't been around that long... even though he did figure out how to dial my apartment form it.
Now I already know that I will not be able to be here all day tomorrow, however I am hoping that they show up at a time when I am there. (Although I am sure that this will not be the case.)
Thanks Time Warner for the worst customer service experience of my life so far! I would not wish my worst enemy to have you as the cable provider. Now I have to go research who I can switch at least the phone and internet to, unfortunately I am not allowed to install satellite TV on my apartment building so I will be stuck with Time Warner for that.


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Originally written on NESN.com | Last updated 2/23/13
Even judges believe that the Yankees are truly baseball's only evil empire, and they have the documents to prove it. According to the Wall Street Journal, a private entrepreneur, Evil Enterprises Inc., has been trying to trademark the phrase "Baseballs Evil Empire," since 2008, but a panel of trademark judges in Washington, D.C., denied the request earlier this month. Evil Enterprises wanted the rights to the phrase — famously coined by Red Sox CEO Larry Lucchino in 2002 — to market merchandise with the saying. Lucchino bestowed the title on the Yankees after New York signed highly touted Cuban pitcher Jose Contreras. "The evil empire extends its tentacles even into Latin America," Lucchino reportedly said after the signing. While it wasn't exactly a compliment, the phrase stuck, and the Yankees have even started embracing it by playing "The Imperial March" during home games. The strong connection between the Yanks and the saying is what led the team to fight the trademark request, stating they had rights to the phrase. Along with the Star Wars music, the Yankees also referenced a number of articles from the past decade that associated the term "Evil Empire" with their team. Their argument was enough for the judges to rule on the side of the team, saying to allow anyone else to use the phrase exclusively would likely cause confusion. "In short, the record shows that there is only one Evil Empire in baseball and it is the New York Yankees," the judges wrote. "Accordingly, we find that [the Yankees] have a protectable trademark right in the term … as used in connection with baseball." On Friday, Lucchino complimented the organization for taking his words and spinning them to fit their image. "I give them credit," Lucchino said. "Their embracing it is clever indeed." While other teams have since been referred to as "evil empires," the title remains with the Yankees, and it's going to take a lawsuit to overturn that ruling.
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subset: commoncrawl


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Lunt, P; Disney, R; (2001) Interpreting Financial Service Adverts. In: Beckman, S and Disney, R, (eds.) UNSPECIFIED University of Copenhagen Press
Full text not available from this repository.
|Book chapter
|Interpreting Financial Service Adverts
|UCL classification:
|UCL > School of Life and Medical Sciences > Faculty of Brain Sciences > Psychology and Language Sciences (Division of) > Experimental Psychology
UCL > School of Life and Medical Sciences > Faculty of Life Sciences
Archive Staff Only: edit this record


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Tunstall's Wireless Telehealth Monitor will be featured in the Telehealth Pilot Project. This monitoring hub transmits data over cellular data networks and conventional phone lines from compatible peripheral medical devices such as weight scales and blood pressure monitors to caregivers.
Home For Life Solutions(TM) was launched in 2008, bringing advanced telecare technology and services common in Europe to the United States. HFLS offers three comprehensive components that enhance older adults' lifestyles while respecting their privacy: in-home health screening, medication management, and safety and security technology. For more information, visit www.homeforlifesolutions.com.
|SOURCE Tunstall Healthcare A/S
Copyright©2009 PR Newswire.
All rights reserved


text:
Spo took a championship team and made them better. Of course Miami Heat's Erik Spoelstra has the best player in the NBA on his roster, another guy in the top 10 and another in the top 15-20, but he played a part in their success this season as well.
He embraced the philosophy of "positionless" basketball and focused on the offensive strengths of his players. The Heat continue to have one of the league's better defenses as well. Ripping off a 27 game win streak and leading the NBA in wins during the regular season is nothing to overlook either. He may give corny speeches but he's improved as a coach, his team dominated all others and for that he gets my coach of the year vote.
Honorable Mention: George Karl (Denver Nuggets), Mike Woodson (New York Knicks), Tom Thibodeau (Chicago Bulls), Mark Jackson (Golden State Warriors), Kevin McHale (Houston Rockets)
MANDOM 2012-2013 NBA Coach of the Year: Erik Spoelstra
Written by Enigmatik On Wednesday, May 01, 2013
Tags: basketball, nba, sports, videos
2 comments:
i have no prob with Spo being coach of the year...right now I still think Thibodeau is just amazing at taking with he has and making the best out of it. They play with that next man up intensity, that you really only see in places like Miami, and San Antonio.ReplyDelete
D'Antoni is the rightful owner of that crown.ReplyDelete
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Moto Guzzi California 1400
View Single Post
Now officially a Yank.
Joined: Jul 2004
Location: Allen, Tejas. Blissful state...
Oddometer: 23,889
Originally Posted by
I had a test ride today, so here are a few brief observations.
First, for comparison, I ride an R12GS - like a sport bike mostly, but also 500-800 mi days are fairly common.
The Guzzi is low, as you would expect from a cruiser, and the riding position and floor boards remind of a Road King....but it's pretty nimble compared to the King. I was very impressed with lean angles, but didn't get a very long ride. Overall, it's quite light and nimble on its feet.
My problem is that I don't like my feet that far forward. My left foot kept ending up resting on the shift lever, and I'd have to move it forward again.
I'm 6'-1" and have a 34 inch inseam, and my left knee was usually resting on the throttle body guard just behind the cylinder head. In that picture mentioned in the last page or so...yeah. It's almost that close.
The engine is a beast for its size! Lots of thrust right off the line, and pulls steadily to just over 6K. I think it would probably keep revving but it's flat and there's no real pull left.
On the freeway at 65mph the roll on power is as disappointing as my GS, and for
acceleration it wants the same 2 gear down shift.
Will I buy one? No, it took this ride to convince me not to stray any further from sport bikes, even at my age (57) but I'm really glad they make 'em! This is one gorgeous cruiser, with enough power and lean angle to actually make it fun.
I think the only issue for me will be the comfort for the passenger. My sweetie enjoys some comfort, and I am not convinced the rear perch will cut it for her. We shall see...
Just happy :)
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Thank you to @Robert Padbury for the invite! In his honor, I'm posting this logo I created a few years back for Cuban/NY fashion designer, Antonio Gual. Similar to Robert, Antonio is a kind & talented man who identifies with the showmanship of the rooster (among cock-fighting, and other references).
Go easy on me Dribbble!
More Steven Gianakouros
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Luis Manuel Garcia
Director of Finance
Luis Manuel Garcia Lopez, was born in Bilbao, Spain, and he earned degrees in economics from universities in Bilbao (Spain) and in Lille (France) with PhD courses in International Economy in the Basque Country University.
He began his career as treasurer and accountant for two regional associations in Spain, and then became a financial adviser of Bilbao Vizcaya Bank. He began working for Action Against Hunger in 1997 as the financial and administrative coordinator of our mission in Haiti, and two years later became the financial and administrative missions supervisor for ACF- Spain, Madrid Headquarters. In January 2001, he assumed the financial management of all Madrid headquarters missions.
He has been Field Finance Controller and Grants Director at our New York headquarters since 2006 and became the Director of Finance in 2012. Mr. Garcia Lopez speaks English, Spanish, French, Basque, and Creole.


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DENVER-- In both English and Spanish, members of the 99% lauded President Barack Obama's debate performance and his continued support of working families and the middle class, while rejecting Republican candidate Mitt Romney's empty retorts and murky plans.
The audience at the Service Employees International Union (SEIU) Local 105's debate watch party listened to the first presidential debate ahead of Nov. 6 election between President Obama and Republican candidate Mitt Romney with live translation for Spanish-speaking Latino viewers. SEIU and Colorado WINS members include a range of voters, several of whom are first time Latino voters--a key electorate in Colorado with the potential to the sway the vote in the state.
"President Obama again stood up for workers," stated Laura Richardson, a second-time Latino voter and SEIU Local 105 member. "In the past few weeks, I have been knocking on doors and meeting voters who support the Affordable Care Act because it means they will have coverage, and yet Romney says he would repeal it and offers no real solution. He just doesn't understand the needs of everyday people."
Claudia Esquivel, another SEIU Local 105 member who arrived at the watch party after having successfully knocked on doors and registered dozens of voters, responded to the debate: "Obama laid out his plan honestly and in the interest of working people in America, while Romney didn't provide any specifics."
President Obama supporters viewing the debate were energized by his commitment to turnaround the crisis for working people, gain new jobs and secure investments in vital services like education and healthcare.


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A 2001 Littleton High School graduate and Littleton native is serving aboard the USS New Orleans.
Petty Officer 1st Class Daniel Betancourt, 31, is a fire controlman aboard the San Diego-based San Antonio-class amphibious transport dock ship.
The music ranged from Timberlake to Sinatra as the younger prom-goers made memories, and the older ones recalled their younger days.
The dance floor at Willowbrook Place was packed Saturday as members of the poms team from Dakota Ridge High put on the prom for residents of the memory care facility in South Jeffco. More than two dozen students mingled with about 40 of the facility's residents while tunes kept the dance floor teeming.
By Ramsey Scott
Staff Writer
The Littleton City Council has temporarily put off making any changes to restrictions on retail sidewalk displays downtown.
Last May, the council voted to let downtown merchants use the sidewalks in front of their stores to display merchandise for three days each month. Merchants must apply to the city for a free permit before putting out displays.
Survivors of violent crime, family members who have lost loved ones to crime, and law enforcement and support groups came together again Saturday to remember those lost and the courage shown by those left behind.
Hundreds participated in the 22nd annual Courage Walk at the Jefferson County Government Center.
Early negotiations between Jeffco Public Schools and the Jeffco Education Association have highlighted a long-existing source of tension: How much detail should be written into teachers' contracts?
Union negotiators argued for detailed contracts in sessions last week, pointing out that in the high-pressure day-to-day schedule of a teacher, prescriptive contract language can provide stability.
Volunteers hit the trails with trash bags in hand on April 25 in Littleton as part of the BIG Day Trails Cleanup.
The South Suburban Park Foundation hosted volunteers at the event, aimed at cleaning up the trail system of the South Suburban Parks and Rec District. Last year, the event drew more than 150 people to pick up trash and debris.
Littleton's newest City Council member is steeling himself for a steep learning curve as he takes office, and Bill Hopping believes the biggest challenge will be balancing the city's budget.
"I'm fired up to get going," Hopping said. "Our biggest challenge is how to balance the budget while providing the services the citizens want and that the town really needs."
The Littleton City Council didn't keep minutes of a meeting during which it interviewed the seven candidates for an open council seat, a possible violation of the state Open Meetings Law.
The law states that "local public bodies must keep minutes of meetings where formal action does or could occur." Since all six members of the council were present at the April 14 meeting, formal action could have been taken on the vacancy.
A group of Girl Scouts in South Jeffco has continued to work this year to raise money and awareness for suicide prevention.
For the third year, the seven members of Troop 50379 will hold the Out of the Darkness Campus Walk on May 2 at Dakota Ridge High School. The event raises money for the American Foundation for Suicide Prevention and raises awareness about the serious problem of suicide, said Sonja Singelstad, 16, a member of the troop.
By Craig Harper
For the Courier
LAKEWOOD — The Columbine girls lacrosse team breathed rarified air on April 20, cracking the top 10 in the CHSAA poll for the first time on the strength of a seven-game winning streak. The No. 8-ranked Lady Rebels promptly extended the run to nine with a pair of routs before closing the week against Golden in a key Jeffco League matchup.
Copyright © 2015
Columbine Courier is your source for local news, sports, events, and information in South Jefferson County, Colo., and the surrounding area.


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Panetta rules new evidence insufficient in rejecting upgrade to Medal of Honor
SAN DIEGO — The secretary of Defense has denied a request to upgrade a fallen Marine's Navy Cross to the Medal of Honor, a San Diego congressman's office said Wednesday.
The Pentagon told Rep. Duncan Hunter it supports the decision of former Defense Secretary Robert Gates, who honored Sgt. Rafael Peralta with the Navy Cross instead of the military's highest honor.
Peralta was not conscious when his body smothered a grenade in Iraq in 2004, saving the lives of other Marines, Gates ruled in 2008.
The case was reopened this year after Hunter obtained a video of the battle action and a new forensics report. The lawmaker said the new evidence proved Peralta's actions were intentional.
But Defense officials found the new evidence was not sufficient to change the decision, said Joe Kasper, Hunter's spokesman.
Lt. Nate Christensen, a Pentagon spokesman, said he could not discuss the case, citing policy to not comment on Medal of Honor nominations under consideration.
Navy Secretary Ray Mabus told reporters during a visit to Camp Pendleton last week that he had recommended Peralta be honored with the Medal of Honor.
Peralta's family was informed of Defense Secretary Leon Panetta's decision on Wednesday, Kasper said.
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Adobe Illustrator has long been a popular vector–based drawing program, but for many the learning curve is steep. In Illustrator CS4 One-on-One: Fundamentals, author and leading industry expert Deke McClelland shows users how to get in to the Illustrator mindset and overcome this learning curve. He covers the application's key features in a new way, making it simple and easy to master Illustrator. Deke teaches viewers how to use the core drawing and shape tools, the transformation and reshaping features, text, and the Pen tool. He also explains how to export and print. Even if learning Illustrator has been a struggle in the past, this training can help make sense of it. Exercise files accompany the course.
In this exercise, I'm going to show you how to move, add, and delete individual anchor points here inside of Illustrator. Now, I'm still working inside the Base template.ai file. I have drawn a very rough canoe shape here, assembled as a free-form polygon, a straight-sided shape. Then I have also got this other weird shape up above. All right. So let's say I want to edit one or more of these paths. I have two Arrow tools available to me of course. I have got the Selection tool, the Black Arrow tool, and I have got the White Arrow tool. The White Arrow tool is the one you want if you are going to edit anchor points independently of each other, because a Black Arrow tool is always going to be working on a path as a whole.
Notice this for example. If I grab the Black Arrow tool, and I try to drag, notice I only have one anchor point that's active inside this path, and the active anchor point always appear as filled. There is a little Fill Square. The inactive anchor points appear as hollow ones. By the way, for those of you who are having problem seeing this on screen, if that's an issue for you at all, what you can do is you can make those anchor points bigger by pressing Ctrl+K, Command+K on the Mac to bring up the Preferences dialog box, and I'll switch over to Selection & Anchor Display right there. You can go with bigger anchor points if you want to. Notice these are the tiny little anchor points. You could switch to bigger one. So this next option right there will make the selected anchor point bigger and leave the deselected one small, or you could choose to have them all be bigger.
I am going to make them all bigger, because we end up down-sampling these videos a little bit, and I want this to be obvious for you. So I'm going to go ahead and click OK, and that does make those anchor points bigger, notice that. All right. But let's say I want to take this active anchor point and I want to drag it to a new location independently of the other guys. If I do that with the Black Arrow tool, notice I get the entire path. The Black Arrow tool is always going to select that entire path. In our case, that's great because I don't want it. So I just selected the entire path. Now, I can press the Backspace key or the Delete key to get rid of it. But if we want to edit the points inside of the canoe, then we need to switch over to the Direct Selection tool. Now, with the Direct Selection tool, I can click on a point to make it active like so, and you also saw that when I hover over an anchor point, it shows me that I have an anchor point under my cursor.
So I can locate anchor points very easily this way. Now, it's pretty easy to locate corner points, because they're at the corners in the path outline. However, smooth points as we'll see, are more difficult to locate. All right, so let's say I want to grab this point right there. I'll click on it to select it and then I want to drag it to a new location, and I can drag it wherever I want it to be. If you get too close to its former location there, it's going to snap back into alignment with that location, or it might snap into alignment with another point for example, like that. So when you get two or three pixels within a point, you are going to snap into alignment with it, and you can always turn off snapping if that starts bugging you under the View menu. You go all the way down to this command, right there Snap to Point, or you can press this keyboard shortcut, Ctrl+Alt+Quote or Command+ Option+Quote on the Mac if you can remember that one. I must admit that's not one that I find very memorable.
You can just turn off the command if you want to, but we need it. I would leave it on. So you can drag these points around wherever you want them to be. What if you want to add a point to the path outline, what do you do in that case? Well, turns out that Illustrator actually offers you dedicated Add and Delete Anchor Point tools. I'll go ahead and show those to you after I get done messing around with that path a little more. Actually, there are all kinds of guys in here that need to be moved, like this needs to be adjusted down, this needs to go over a little bit, this guy probably wants to go over here, and by the way, you can nudge points too.
So you can click on a point in order to select it, and then you can use the Arrow Keys to nudge that point around to a different location if you like. So you have that precision control if you want to move it farther, remember 10X. You can press 10X, 10 times the usual increment, you would press Shift along with an Arrow key like so. All right. So anyway, back to adding and deleting points. You go over here to the Pen tool. So if you click and hold, you'll notice this flyout menu offers you an Add Anchor Point tool and a Delete Anchor Point tool, and they even have keyboard shortcuts, and I'm here to tell you, you don't need them. All you need is the standard Pen tool. Let me show you why? Armed with the standard Pen tool, if you hover over an existing point, it will change to a Minus sign. If you hover over a segment, it will change to a Plus sign. It's little hard to see at that location. Let's try right there.
So I'm going to click in order to add a point at this location because I feel like we don't have quite enough points around here. Then I want to move these points a little bit, don't have to switch back to the White Arrow tool now. I can press and hold the Ctrl key or the Command key on the Mac, and as long as the Ctrl or Command key is down, you will select the Last Active Arrow tool. In our case, that's a Direct Selection tool. All right. So with that Command or Ctrl key down, Ctrl on the PC, Command on the Mac, I'm going to move these points to new locations until I feel like I have got everything where I wanted to be. That looks really good.
Now, what if you decide you want to delete a point, I already told you, but here it is. Let's actually do it. You just hover your cursor over an existing anchor point in the shape, and you click, and it goes away. Now, the interesting thing about that is that Illustrator goes ahead and gets rid of that anchor point, but it connects the neighbors with a new segment. So it doesn't allow a hole to exist inside the path What if you do want a hole? So I'll go ahead and press Ctrl+Z, Command+Z on the Mac to undo that modification, and then I'll press the Ctrl key or the Command key on the Mac and Marquee around this point. So just that one point is selected.
What if you want to delete and create a hole, then you press the Backspace key or the Delete key on the Mac in order to get rid of it. And what that does is it allows you to draw some new points if you want to. So for example, I can click there, click here, click here, and click here just to add completely new points to this path outline. Then I Ctrl+Drag or Command+Drag that guy up just a little bit. Have a blast, do whatever you want to this canoe outline, get it exactly right. By the way, the whole time I'm dragging these points around, I have the Ctrl key down here on the PC. That would be the Command key down on the Mac. One other thing I want to show you is another way to delete an entire path. If I have got this guy selected right there. Notice that I have got one anchor point active. If I press the Backspace key or the Delete key on the Mac, that one anchor point goes away, and then all the other anchor points become selected as well. And then I press Backspace or Delete a second time.
So if you're ever in a scenario-- let's go ahead and undo that, Ctrl+Z, Ctrl+Z, Command+Z, Command+Z on the Mac. If you're ever in a situation where a path is partially selected like this and you want to just get the heck rid of it, just get it off the screen, you just press Backspace twice in a row, Delete twice in a row on the Mac. So Backspace, Backspace, there it goes, Delete, Delete on the Mac, and it goes away. All right. So it's looking pretty good. I don't know about this guy actually. Let's try him. I'm Ctrl-clicking or Command-clicking once again in order to make this path active, and move the points around. This looks pretty good I think.
In the next exercise, I'll show you how to round off the contours in this path outline, and create what's known as a Spline Curve, stay tuned.
Find answers to the most frequently asked questions about Illustrator CS4 One-on-One: Fundamentals .
Here are the FAQs that matched your search "" :
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Access exercise files from a button right under the course name.
Search within course videos and transcripts, and jump right to the results.
Remove icons showing you already watched videos if you want to start over.
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41 year old woman | La Marque, TX, USA | Seeking men 35-50 within 50 miles
This Is no ordinary girl
I can be your best bud and the girl everyone finds adorable. Always up for making new friends. I am the one who gives the homeless money, when I have it on me. Some frown upon this ,but you do not know their background. I try to see the good in everyone and everything. I try to work out at least three days a week, I am trying to be more healthier these days. I dont believe in pretending or acting like something i am not. What you see is what you get , and if you dont see something that you wanna know about, just ask. I am an open book. No games or drama here. Would like to find someone to share time and new experiences with. I am a social butterfly. I work hard during the week and by the weekend I am ready to play. Whether it may be the beach, antiquing, concerts, plays, or just lounging around a pool with family and friends, with dinner parties for my friends also to be included. A nice dinner with either you or I cooking, or you and I cooking together, sharing laughs and intriguing conversations over a bottle of wine would be a perfect evening :). If I strike your interest, send me a message. Good luck to you.
Coffee and conversation , Cooking , Gardening/Landscaping , Music and concerts , Nightclubs/Dancing , Shopping/Antiques , Travel/Sightseeing , Wine tasting
Dancing, Football
I exercise 1-2 times per week.
I like Dogs
Z{{Cta}} {{#if HasMoreInfo}} ?{{CtaSecondary}} {{/if}}
|What she is looking for
|5'2" (157cms)
|5'7" (170cms) to 6'5" (195cms)
|Body type:
|About average, Athletic and toned, A few extra pounds, Stocky
|No preference
|Dark blonde
|No preference
|No Way
|Occasionally, Yes, but trying to quit
|Social Drinker
|Social Drinker
|Medical / Dental / Veterinary / Fitness
|No preference
|$50,001 to $75,000
|$50,001 to $75,000
|Never Married, Widow / Widower, Divorced
|Have kids:
|Yes, and they sometimes live at home, No, Yes, and they live at home
|Wants kids:
|No, but it's OK if my partner has kids
|Someday, Not sure, Probably not, No, but it's OK if my partner has kids
|White / Caucasian
|White / Caucasian
|Christian / Catholic
|Christian / Catholic
|English, French, Spanish
|Some college
|High school, Some college


text:
The City Council today will consider 13 applicants for the vacant city manager position and rank them for interviews, according to Councilman Harry M. Dotson. "There are some excellent candidates," he said.
Two of the applicants are women, Dotson said, and many of the applicants have experience as city managers or assistant city managers.
The Los Angeles search firm Norman Roberts & Associates has been looking for someone to fill the post left vacant when former City Manager Terry Matz left in March for a job in Agoura Hills.
Interim City Manager Stephen B. Julian has accepted a job as interim city manager of Dana Point and will begin work there today. But he said he will continue to work part time for Stanton until the new city manager is hired.


text:
More minions? 'Despicable Me 2' says yes — fortunately
After witnessing Gru transform from a super-villain to a super-dad with a Play-Doh heart at the end of 2010's "Despicable Me," there was just no way there wouldn't be a sequel.
And "Despicable Me 2," which opens in theaters Wednesday, is better than the original — but not for its storytelling. The 98-minute movie replaces things like plot details with what the audience is clearly more interested in seeing: minions, adorable daddy-daughter moments (Gru, voiced by Steve Carell, dressing up as a "Gruzinklebell" princess for Agnes' birthday) — and of course, for Gru to find the girls a mommy. »Read Full Article
Sheryl Crow coming to Riverside on Dec. 5
Milwaukee is going to get a look at the new Sheryl Crow live when the nine-time Grammy winner comes to the Riverside Theater on Dec. 5.
The show announcement arrives on the eve of the release of Crow's newest album, "Feels Like Home," her first complete country album. »Read Full Article
Sunset Playhouse pays tribute to Cole Porter
Cole Porter's songs are ingrained in American popular music, musical theater and jazz, too: "Night and Day," "Anything Goes," "I Love Paris."
Sunset Playhouse will celebrate Porter's music and witty lyrics via "Red Hot and Cole," a revue directed by Elaine Herro with music direction by Donna Kummer. The singing cast includes Tamara Martinsek, Becky Spice, Tairre Christopherson, Parker Cristan and other worthies. »Read Full Article
Soulstice Theatre stages 'Betrayal'
Harold Pinter's now-classic drama "Betrayal" famously moonwalks its way through a long-running affair and its effect on two couples: The scenes unfold in reverse chronology, leading the audience back in time to the beginning of the relationship.
Amy Hansmann, Joe Krapf and Andrew Riebau will play the principals in Soulstice Theatre's production, which takes place Sept. 13 though 28 at 3770 S. Pennsylvania Ave., St. Francis. »Read Full Article
Edith Piaf tribute visits Pius
Leslie Fitzwater will bring back her Edith Piaf show, a hit at the Skylight last season, as a benefit Sept. 12 and 13 at Pius XI High School.
Proceeds from the performances will support the Paula Foley Tillen Scholarship Fund, which Pius uses to help young singers and musicians pay for private lessons. Tillen, a local pianist, arranger and composer who's worked with Fitzwater on many projects, will accompany the singer for these shows, too. Both women are adjunct faculty members at Pius. »Read Full Article
Deals at 31 restaurants for 10 Days in Tosa, which kicks off Monday
Monday marks the return of 10 Days in Tosa, in which 31 Wauwatosa-area restaurants will offer $5, $10 or $20 deals to diners.
Among the restaurants are the new BelAir Cantina, 6817 W. North Ave. ($5 guacamole and $10 combos of two tacos or tamales, rice, beans and a margarita) and Eddie Martini's, 8612 W. Watertown Plank Road ($20 three-course lunch). »Read Full Blog Post
Early Music Now program explores clarinet's evolution
Early Music Now went a little later than usual in its season-opening concert Saturday evening.
The cutoff for "early music" performers falls very roughly around 1800, but clarinetist Eric Hoeprich's selections at Wisconsin Lutheran College pushed well into the 19th century to show the evolution of his instrument. »Read Full Article(1)


text:
- 176Promote
Tote Bag
Self-portraitby Börg
Our quality crafted Tote Bags are hand sewn in America using durable, yet lightweight, poly poplin fabric. All seams and stress points are double stitched for durability. Available in 13" x 13", 16" x 16" and 18" x 18" variations, the tote bags are washable, feature original artwork on both sides and a sturdy 1" wide cotton webbing strap for comfortably carrying over your shoulder.
People are always telling us how unique and individual we are. But most of us aren't any famous politician making history or any other important person. We are, who we are: A small piece of the system, nothing special. So why don't we call ourselfes, the way we are, "art" to make us unique again ?
this is beautiful.
also have a look at the description !


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32 year old man | Houston, TX, USA | Seeking women 23-33 within 50 miles
Down-to-earth, independent spirit.
If you're looking for the other half to make you whole, look elsewhere. I'm a whole person looking for another whole person to be my teammate in this adventure called life. I want to have fun meeting new people on this site, and to learn and grow from the experiences. Humor and laughter is a must. In my life narrative, joy is the purpose of life. I'm not a bad-boy type. I don't need to be rescued by a well-meaning woman. I need someone that will be clear about what it is they want, emotionally, intimately, etc. I have nice hair. I pluck my unibrow. I sing at karaoke bars. I'm thankful to have found great friends outside of my workplace environment. I'm practical. logical, and my political leanings are very libertarian. I am open-minded. I'm one of those people that will try almost anything once, maybe twice. I am human, normal, flawed. I'm looking for mutual acceptance. "Lots of people,..., really, truly don't want to connect. They just want to do what they do without being challenged or being forced to show up. They want to talk about the easy stuff, keep it light, ignore the trouble, keep the peace, don't look too hard at anything, and don't get too honest. There's another tier, above that: The people who want intimacy, but only on THEIR terms. They want access to an open person, sure, so they can turn that person on and off, like a faucet. Great when they happen to want you, not so great when you need something from them and they can't handle being needed. But there are a few people who can show up. If they see that you want them to show up, they can show up. If you're present, they will find a way to be present, too." If you can "show up", you're the kind of person I'm looking for. And I hope I can "show up" too.
Camping , Cooking , Fishing/Hunting , Gardening/Landscaping , Hobbies and crafts , Movies/Videos , Museums and art , Exploring new areas , Travel/Sightseeing
Cycling, Running, Skiing, Tennis / Racquet sports, Walking / Hiking, Weights / Machines, Yoga
I exercise 3-4 times per week.
I like Dogs
I don't like indoor cats, but I like outdoor cats. I'm slightly allergic to dogs and cats (if I pet them then rub my eyes).
Some other viewpoint
On weekends: Hipster bars, karaoke bars, country bars. Nashville (my home city, really I'm from the suburbs), anywhere interesting, places with great natural scenery like national parks, tropical islands, mountains, canyons, other countries, etc.
New Mexico State University, Las Cruces, NM
Music: country, old country, rock, pop, bluegrass, classical, alternative, no rap. TV: Parks and Recreation, Community, The Office, Louie, Dexter, Arrested Development. Chocolate, nature, sleep, water, healthy food, laughter, being with friends
Movies, museums (science, art, history, etc.), enjoying nature, travel, photography, creativity, staying fit, shooting guns, karaoke, going to interesting festivals, etc. I don't like video games or sports on TV. I don't have cable TV.
Post Office, by Charles Bukowski. It's a very honest book, without restraint.
Z{{Cta}} {{#if HasMoreInfo}} ?{{CtaSecondary}} {{/if}}
|What he is looking for
|5'10" (177cms)
|5'0" (152cms) to 5'10" (177cms)
|Body type:
|Athletic and toned
|Slender, About average, Athletic and toned
|No preference
|Light brown
|Auburn / Red, Black, Light brown, Dark brown, Blonde, Dark blonde
|No Way
|No Way
|Social Drinker
|Social Drinker, Moderately
|Other profession
|No preference
I'm a geologist at an oil & gas company.
|I'll tell you later
|$25,001 to $35,000, $35,001 to $50,000, $50,001 to $75,000, $75,001 to $100,000, $100,001 to $150,000, $150,001+
|Never Married
|Never Married
|Have kids:
|Wants kids:
|Definitely, Someday, Not sure
|White / Caucasian
|White / Caucasian
Born and raised in Tennessee by Tennesseans.
|Spiritual but not religious
|Christian / Protestant, Spiritual but not religious
I was raised Methodist.
|Graduate degree
|Bachelors degree, Graduate degree


text:
|APAC, July 31st 2013
| Mumbai 10:30 a.m. (GMT +5:30) - 2:30 p.m.
Singapore 1:00 p.m. (GMT +8:00) - 5:00 p.m.
Sydney 3:00 p.m. (GMT +10:00) - 7:00 p.m.
(Check the World Time Converter for other time zone information)
Twitter Hashtag for the event: #OTNMYSQL
Register / Attend HERE
Virtual Machine Set-Up Instructions
Creating an Oracle Linux 6 virtual machine on VirtualBox
Getting VirtualBox:
1) Download and install Oracle VM VirtualBox on your host system, following the installation instructions outlined in the VirtualBox manual or as explained in this video clip:
Getting the Linux iso files:
2) Go to https://edelivery.oracle.com/linux
3) Login/register with Oracle Single Sign In
4) Accept the various terms and restrictions (there are 2 check boxes)
5) Click on "Continue"
6) Select from the drop downs:
Product Pack: Oracle Linux
Platform: x86 32 bit
7) Click "Go"
8) Select 'Oracle Linux Release 6 Media Pack for x86 (32 bit)
9) click 'Continue'
10) Download 'Oracle Linux Release 6 for x86 (32 Bit)' (part number V24734-01, 2.6G)
Save the file in an easy to use location
11) Unzip the file. This should give you OracleLinux-R6-U0-Server-i386-dvd
Creating the Virtual Machine (VM):
12) Open VirtualBox
13) Select Machine -> New from the menu or just use the "New" button (shaped like a starburst)
14) Name: OracleLinuxDesktopVM
Type: Linux
Version: Oracle
15) Click "Continue"
16) You want to use 2G of RAM (2048 MB) and click "Continue"
17) You want to "Create a virtual hard drive now" and click on "Create"
18) You want to use the VDI hard drive file type and click on "Continue"
19) Use the "Dynamically allocated" for the new virtual hard drive file and click on "Continue"
20) Use the default name for the virtual hard drive and the size to use is 10GB. Then click on "Create"
Starting up the VM:
21) You will now see the VM listed on the left side navigation. Highlight/Select this VM and then click on the "Settings" button (shaped like a gear).
22) Click on "Storage"
This will bring up a number of settings that can be modified.
23) Select IDE Controller and add a CD/DVD by clicking down at the bottom on the + disk icon.
Use the the dvd iso that you downloaded and unzipped as the Primary Master disk.
24) Once this is done, click on OK.
25) Double click on the OracleLinuxDesktopVM on the left navigation bar of VirtualBox
Installing Linux in the VM:
26) You will do the Install so highlight it
27) Wait for the bootup, or hit enter to boot
28) You will be asked if you want to test you media before installation. I choose to skip this step using the directions on the screen to navigate.
29) This will take you to the Oracle Linux 6 installation. You can use your mouse to click on the "next" button.
30) Navigate through the various menus making your selections. I mostly used the default values
- Install in English
- Use an English Keyboard
31) Type of Storage Device: Basic
32) Re-initialize all the drives
33) Give the computer a unique name for the network
34) pick the city closest to your timezone
35) create a root password (write it down so you don't forget it) and confirm it
36) You want the installation to replace the existing Linux system
37) Write the changes to disk
38) You will want to install a Desktop installation rather then the default Basic Server
39) The installation will occur.
40) If everything installs correctly you should get a message that says:
"Congratulations, your Oracle Linux Server installation is complete.
Please reboot to use the installed system…"
41) When you reboot your system you will be lead through the Setup Agent for Oracle Linux 6. Complete the setup agent as needed.
42) When everything is completed you should have a working Oracle Linux virtual machine in VirtualBox.
Note: To get an internet connection, I just had to click on the network icon (2 computers) at the top of the desktop and select the "System eth0"
Mar 08, 2013
I am unable to find the product pack "Oracle Linux" when following the instructions to obtain the Linux iso files. Can you please update the instructions to include the correct product pack name or advise when this pack will be available to download? Thank you.
Mar 08, 2013
Can you please clarify what steps you have taken so we know where you are at when you do not find the "Oracle Linux" product pack.
Assuming you went to https://edelivery.oracle.com/linux and followed the steps to step 6, you should be seeing:
The "Select a Product Pack" drop down listing should have the following options:
- - Select a product pack -
- Oracle Linux
- Oracle VM
- Oracle VM Templates
Mar 12, 2013
Hi, dear.
In Step 41 after reboot I was asked by user and password to get in linux S.O. After logon, how can I continue the process instalation? What command should I do? It should be automatically?
Best regards!


text:
Keep up with all the exciting happenings we have planned for December….
December 1 - Calistoga Tractor Parade
December 2nd – Club Solage Children's Holiday Party
Children of all ages are invited to attend this annual holiday favorite featuring carols with Mr.Music, festive puppet show and a visit from Santa and his elves from 10:00 a.m. to noon in Solstice. Complimentary to our Club Solage Member's and Resort Guest.
December 9 – Holiday Pet Parade
Resorts guests and Club Solage members of thefour-legged variety are encouraged to strut theirstuff in their best holiday attire. Prizes will beawarded for "Most Original Costume," "Cutest" and"Best Pet-Owner Ensemble." Parade begins at noonat the Solstice East Terrace and Lawn.
December 11 - Club Solage Holiday Party
Members are invited to join us for our Fifth Annual Holiday Celebration featuring tasty treats,libations and music. The party is complimentary to Club Solage Members and from 6:00 to 9:00 p.m. in Solstice.
December 19 - Holiday Sing-a-long
Share your inner-Glee as we gather fireside for agroup sing-a-long of holiday favorites. Hot cocoa,eggnog and caroling from 6:00 to 7:00 p.m. atthe Solstice South Terrace Courtyard.
December 19 - Holiday Movie Marathon
Settle in for the day or drop in at your leisure.We'll be screening a full lineup of classic holiday films (with plenty of popcorn) from noon to 9:00 p.m. in Spectera.
December 24 – Fireside Storytelling
Gather by the fire for a reading of "'Twas the Night Before Christmas" and other holiday favorites, just in time for a visit from the man in the big red suit. From 5:00 to 6:00 p.m. at the Solstice South Terrace Courtyard.
December 24 – Boxing Day Bocce Tournament
No pressure. Just a friendly competition for the chance to hold the title as the reigning champions of the First Annual Solage Boxing Day Bocce Tournament. The games begin at noon. Sign up in advance at Guest Reception.
December 27 – Fireside Hot Toddies & Mulled Wine
Warm up from the inside-out with a sampling of hot toddies and mulled wine by the fire at the Solstice South Terrace Courtyard from 3:00-5:00 p.m.
December 28 – Sparkling Wine Toast
Join us for a sampling of Napa Valley's finest sparkling wines and share your favorite toast for the New Year. Tasting from 3:00-5:00 pm in the Solbar lounge.
December 30 – New Year's Double Feature
Don't miss this back-to-back showing of New Year's Eve Day and When Harry Met Sally starting at 1:00 p.m. in Spectera.
December 31 – New Year's Eve Dinner
You've saved the best meal of the year for last.Ring in 2013 at Solbar with Chef Sharp's incredible 12-course prix fixe menu; $85 per person. Seatings from 5:30 to 10:00 p.m. Reservations required;707.226.0850.
You can enjoy the following all month long….
Holiday Hideaway
Take a break from the seasonal stress with a stay at this Napa Valley hideaway. Reserve two nights and you'll get dinner for two at Michelin-starred Solbar, a couple's Mudslide treatment and massage at Spa Solage, daily breakfast, and a $100 resort credit.
Daily Solbar Specials like Monday's Local's Night - Stop by for bocce and a brew, with our delectable lounge menu, $5 well drinks and $3 microbrews on tap, starting at 5:00pm.


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Among the several diffusion lines produced by Italian fashion (power)house Giorgio Armani, only Emporio Armani is mainly designed by the iconic designer himself. The designer's knack for sharp design isn't limited to impeccably tailored ready-to-wear apparel and accessories: Emporio Armani's underwear is equally elegant and well-constructed. For men, the brand offers everything from boxers and briefs (modeled by the likes of soccer superstars David Beckham and Cristiano Ronaldo in the brand's provocative ad campaigns) to robes, undershirts and pajamas marked by contemporary yet classic shapes and luxe materials. For the ladies, Emporio Armani's lingerie collection includes bras and panties as well as sheer slips and sporty cotton nightgowns. Make sure your skivvies are as stylish as the rest of your wardrobe.
Our favorite brands and styles from this week's sales
Well-made basics from one of Italy's top design houses.
Restock your drawers with underwear, socks, and lounge-worthy layers by Mosmann Australia, Punto, and more
Comfy boxer briefs, trunks, sweats, and more base layers for lounging around


text:
Forgotten Ways Handbook, The: A Practical Guide for Developing Missional Churches - eBook
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ChristianBook eBooks on nook
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Plug your nook into the computer and open Adobe Digital Editions.
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Once plugged in, your nook will be displayed in the left column of Adobe Digital Editions under the Bookshelves.
When you've chose an eBook that you wish to add to your nook, click and drag the eBook over the nook icon and let go when you see the green plus symbol.
After you've added your eBooks to your nook, you can unplug the device from your computer and access your Library.
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Use the arrows to browse and then click the circle on the right side to select your eBook.
You are now ready to enjoy your eBook!
Have questions about eBooks? Check out our eBook FAQs.
Product Information
|Format: DRM Protected ePub
Vendor: Brazos Press
Publication Date: 2009
Availability: In Stock
Publisher's Description
This intensely practical handbook includes many helpful tools: summary sections encapsulating the ideas contained in each chapter in a popular way; suggested practices to help readers embed missional paradigms concretely; and adult learning-based techniques and examples from other churches and organizations that enable readers to process and assimilate the ideas in a group context.
Make no mistake about it; the scope of the change that is required to shift to the kind of movement described in The Forgotten Ways is nothing less than paradigmatic. Every element of mDNA poses a direct challenge to the prevailing ways of doing church and mission. When taken together, all six elements of Apostolic Genius make the task seem enormous. But we don't think it is actually as difficult as it seems. And it is certainly not impossible. The Chinese church proves that a highly institutionalized form of Christianity can become a remarkable movement given the right circumstances. And we don't believe that we have to have persecution to activate Apostolic Genius. Less intense forms of adaptive challenges can, and do, force the church to respond. What we are witnessing in our own day indicates that. Because the church carries the gospel as well as the full coding of Apostolic Genius in her, the potential for world transformation is always present in us. We can always draw upon latent resources and instincts. God is able and very willing to stir his church up. In fact we see this as one of the very special works of the Holy Spirit--to awaken God's people to their calling and destiny as a movement that can and will change the world.
Author Bio
Darryn Altclass is a practitioner with direct, current experience in initiating and developing the incarnational approach in difficult social settings in Australia.
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